NATIONSTAR MORTGAGE LLC CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
06/18/2017 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • CA
  • 95391
Web
THE XXXX XXXX COUNTY COURT IS A CORPORATION. JUDGE XXXX XXXX XXXX WAS ACTING AS AN ADMINISTRATOR AND NOT LISTENING OR PROPERLY REVIEWING THE COURT RECORD. XXXX OBJECTED MULTIPLE TIMES THAT LAWYER XXXX XXXX XXXX WAS ABUSING THE LEGAL PROCESS, SINCE XXXX ALREADY MET THE BURDEN OF PROOF WITH SEVERAL CERTIFIED LETTERS SENT OUT WITHING 5 DAYS OF RECIEVING NOTICE FROM THE PARTIES WORKING WITH THE JUDGE COMMITTING FRAUD ; XXXX XXXX and XXXX XXXX XXXX, then XXXX XXXX, XXXX. JUDGE XXXX XXXX XXXX DID NOT HAVE XXXX CONSENT SHOWING UP IN COURT THE DAY XX/XX/XXXX, IN SPECIAL APPEARANCE AS A LIVE MAN. XXXX RESERVED THEIR RIGHTS '' WITHOUT PREJUDICE '' UCC 1-308. XXXX ALSO RESERVED THEIR XXXX GIVEN RIGHTS, COMMON LAW RIGHTS, CIVIL RIGHTS AND CONSTITUTIONAL PROTECTIONS. THEY ALSO INVOKED COMMON LAW AND DESCRIBED WITH LEGAL CITATIONS THAT THAT MATTER WAS BLENDED WITH LAW AND COMMON LAW EQUITY, AND CITED UCC 103.6. The judge was unfamiliar with blended law and the citations of XXXX XXXX v. XXXX ( XX/XX/XXXX), and XXXX v. XXXX, he did not know about any more recent cases that the case was based on being retired since XXXX. XXXX explained about XXXX v. XXXX XXXX XXXX since there were fraudulent assignments out of a IRS static trust, ie tax evasion. The trust was set up conforming to IRS IRC XXXX then was fraudulently canceled. Upon asking Judge XXXX about IRC XXXX he had no idea about it proving lack of jurisdiction. XXXX also asked about laws of Rescission citing XXXX v. XXXX, Judge XXXX also had no knowledge about this, and this was what the case was based on, that and other bankruptcy law that he also appeared to have not knowlege of. XXXX remarked that the court lacked jurisdiction and they did not have XXXX consent to move forward. XXXX have had issues with a Judge XXXX within this same court, whom after 7 years of litigation determined that Judge XXXX had no oath of office. Which means he had no ability to contract with anyone during the time XXXX spent in his court so all judgments put out by him are now deemed null and void. I guess it is important to check with the secretary of state on this, if an judge does not have a oath on file with the notary division of the secretary of state, he or she has no ability to form contract. We feel that this judge was acting non-impartially, and unethically. Our presumption is this judge XXXX talks regularly with Judge XXXX and there is a relationship there, that provides a conflict of interest. This matter also involves other parties at this time in which XXXX have filed additional complaints. The latest court record is attached. Bottom line XXXX own the NOTE and they company is trying to foreclose on a DEED OF TRUST that is null and void, XXXX provided several pieces of evidence invalidating the deed of trust and summary judgment for unlawyful detainer. XXXX also provided certified letters in which each party trying to pursue a collection action has a duty to respond to. Also thirdly, XXXX received no loan counseling, and the parties acting together created fraudulent documents saying that the XXXX did so the process could move forward. The Judge XXXX XXXX XXXX, had all of the items brought to his attention, and looked a blind eye at the prima fascia evidence as if it did not exist. We presume he is somehow financially involved in this, either through a direct pay off or bribe. XXXX still do not consent to jurisdiction. The latest court record by XXXX is below. XXXX XXXX, XXXX Plaintiff ( s ), vs.

XXXX XXXX & XXXX XXXX AND DOES 1 THROUGH 10, INCLUSIVE Defendant ( s ). ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) Case No : : XXXX COURT RECORD FROM XXXX XXXX XXXX IN AN AFFIDAVIT OF TRUTH FROM PROCEEDING ON XX/XX/XXXX. XXXX XXXX, XXXX MOTION FOR SUMMARY JUDGMENT FOLLOWING ILLEGAL FORECLOSURE SALE VIOLATING 12 USC 3707, SENT CERTIFIED MAIL, ALSO VIOLATIONS OF CALIFORNIA CIVIL CODE SECTION 2923.5/AND 2923.55 ( C ), PLAINTIFFS HAVE NO STANDING SINCE THERE IS NO CONTRACT OR MORTGAGE BETWEEN THEM OR ANY OTHER PARTY REGARDING XXXX PROPERTY, BY JUDGE XXXX XXXX XXXX DATE : XX/XX/XXXX TIME : XXXX DEPT:17 Complaint filed XX/XX/XXXX ) AFFIDAVIT OF TRUTH DECLARATION OF XXXX XXXX XXXX I , XXXX XXXX XXXX, declare and affirm and state as follows, I live on XXXX XXXX County, on California XXXX United States of America . XXXX participated in a court on the XXXX of XX/XX/XXXXas a live man special appearance, going into the court XXXX reserved all of their XXXX rights given, civil rights, common law rights, and constitutional protections, without prejudice UCC 1-308. They also invoked common law jurisdiction, the jurisdiction of the republic and did not give consent to solely be tried under law, but brought in law of equity since it, common law is supposed to have parity along side codes and statutes. Other then showing many corresponding prima fascia evidence proving fraud is taking place in the court, XXXX argument was about without prejudice UCC 1-308, and UCC at 1-103.6, the reservation of rights and the Blending of Law with Equity, since the auction sale on page two of XXXX XXXX XXXX XXXX exhibit 6 NOTICE OF TRUSTEES SALE, paragraph two explains that a lien ( interest ) is being sold and not the subject matter property, since the legal claim and complaint being put forth are that at the foreclosure sale of the house was being purchased which Judge XXXX did not want to get into, which is the center of the matter ; XXXX found this prejudicial to XXXX XXXX, XXXX XXXX Since, the interest of what was sold was not being defined, and XXXX XXXX, XXXX from there fraudulent manufactured were asked to come up with a contract with XXXX, and it could not be produced, or they just ignored XXXX. XXXX had also sent letters back to each party certified when XXXX were given notice ( XXXX EXHIBITS 9 ), since XXXX had not MORTGAGE on their property, each letter as far back when the default was recorded as far back as XX/XX/XXXX, none of the letters requesting validation of the alleged debt, or disputing the debt were ever responded to by any of the parties NATIONSTAR MORTGAGE, LLC/INC., or XXXX XXXX, XXXX, XXXXXX/XX/XXXX, or XXXX XXXX, and there were multiple letters sent to each. This proved that there were multiple violations invalidating the Alleged foreclosure sale and the interest that XXXX XXXX, XXXX is claiming to have purchased by credit bid, which is not lawful money. XXXX again found this prejudicial since they have no contract or agreement with NATIONSTAR MORTGAGE, LLC/INC., or XXXX XXXX, XXXX, XX/XX/XXXX, or XXXX XXXX XXXX, asked in court if such a contract exists please bring it forth, and no such contract was produced, and they judge just went on ignoring that XXXX asked for the single most important document, that XXXX XXXX XXXX does not have. Then, XXXX, as HOLDER OF THE WET INK NOTE, produced the NOTE ( XXXX EXHIBITS 1 ), and explained the payment mechanism of their home purchase ( XXXX EXHIBIT2 ), that they are in possession of and HOLDERS IN DUE COURSE OF the WET INK NOTE, so the DEED OF TRUST, that was just shown, is null an void and fraud was being put on the face of the court by XXXX XXXX, XXXX and Attorney XXXX XXXX. XXXX then remarked that they are not aware that they have any current debts, XXXX referred Judge XXXX XXXX XXXX to ( XXXX EXHIBITS 10 ) in where it shows that a debt search was performed for XXXX XXXX on the UCC database XX/XX/XXXX at XXXX that pulled data from the UCC database dating back to XX/XX/XXXX that showed no judgments to validate the alleged default, or that would have shown a mortgage for XXXX if one existed. It showed that no mortgage was ever taken out by XXXX, also that no current judgment against XXXX is present from a search of this database going back to before any fraudulent security was signed on XX/XX/XXXX or XX/XX/XXXX. Next, in ( XXXX EXHIBIT 10 ) a debt search was performed for XXXX XXXX on XX/XX/XXXX at XXXX that showed no judgment to validate the alleged default, and no mortgage showed up for XXXX. It showed that no mortgage was ever taken out and that no current judgment against XXXX are present from a search of this database going back to before any fraudulent security was signed XX/XX/XXXXor XX/XX/XXXX. These UCC searches are accompanied by a certificate of authenticity of XXXX XXXX Secretary of State, signed and sealedXX/XX/XXXX. This was all mentioned to Judge XXXX XXXX XXXX. Judge XXXX XXXX XXXX failed to recognize that at this point, XXXX produced a fatal piece of evidence, invalidating the claim of XXXX XXXX, XXXX since it was apparent at this time they lacked standing and had purchased interest that was undefined, and did not consist of any lien owned at any time by NATIONSTAR MORTGAGE, LLC. And, since XXXX had no debt, the lien purchased could not be theirs, it was fraud. XXXX provided a redacted Birth Certificate proving they are the beneficiaries of this case, and trust.XXXX provided documents showing they are the owners of the names XXXX XXXX XXXX and XXXX XXXX XXXX, and all name derivatives as recorded in ( XXXX EXHIBITS 10 ) XXXX XXXX County Records and the UCC. XXXX mentioned to Judge XXXX XXXX XXXX, that they have common law copyrights on their names as contained in ( XXXX EXHIBITS 12 ), there are two there. XXXX mentioned that XXXX XXXX, XXXX and there principals are Judgment debtors to XXXX and have violated XXXX, COMMON LAW COPYRIGHTS, in an amount of one invoice of {>= $1,000,000} sent to the certified dated XX/XX/XXXX, received XX/XX/XXXX in XXXX at XXXX. The second notice for invoices of {>= $1,000,000} was dated XX/XX/XXXX and was sent certified XX/XX/XXXX, these were in response to their illegal postings and mail fraud committed on XXXX. Letters and Invoices sent to XXXX XXXX, XXXX can be seen as ( XXXX EXHIBITS 3 ). XXXX made the point to XXXX XXXX XXXX XXXX, that XXXX XXXX, XXXX and its principals are judgment debtors to XXXX already with a perfected commercial judgment, and can not get a judgment on XXXX or an enforceable Unlawful Detainer since they XXXX XXXX XXXX are Judgment Debtors to XXXX. XXXX also pointed out to Judge XXXX XXXX XXXX, that they had provided documents of a redacted UCC showing the nature of their interest as the Paramount Interest Holder in THE NOTE, since they are holder in possession of the WET IN NOTE.XXXX further produced documentation of ( XXXX EXHIBITS 10 ), a certified document that shows as listed on the UCC DATABASE, XXXX are the owner of the property at XXXX XXXX XXXX, XXXX XXXX, CA XXXX. XXXX also explained to Judge XXXX XXXX XXXX, that a redacted UCC page is located in ( XXXX EXHIBITS 22 ) illustrating XXXX lien position on the property located at XXXX XXXX XXXX, XXXX XXXX, CA XXXX, they are the paramount interest holder in the property with beneficial interest, equitable interest and legal interest and underlying interest as the original purchaser, and the house is being held in the XXXX FAMILY TRUST private for XXXX benefit, all recorded on UCC since XX/XX/XXXXwith updates. XXXX even remarked to Judge XXXX XXXX XXXX, that they were forced into filing a bankruptcy that listed all parties claiming any mortgage interest in the subject property, and that this issue has already been decided at a higher jurisdiction in XXXX XXXX, by a Federal Judge when each party claiming interest in the property located at XXXX XXXX XXXX, XXXX XXXX, CA XXXX. It was apparent from this that all the recordations done by XXXX XXXX, XXXX in the county record were done fraudulently by XXXX XXXX XXXX, since they lacked standing to pursue these and they are in clear violation of GOVERNMENT CODE SECTIONS XXXX ; The False Claims Act.XXXX explained At this time Judge XXXX XXXX XXXX started trying to help the Attorney, by mentioning from the XXXX lengthly unlawful detainer rebuttal paperwork and exhibits that the Appeals court mentioned that no amended complaint was filed in an original case file. XXXX responded by saying that a motion was filed for a 20-60 day leave to amend the complaint but it was procedurally denied. Judge XXXX XXXX XXXX then mentioned in XXXX exhibits of the county recorder files that there were several judgments listed under XXXX. XXXX responded that all of the judgments you see in the county recorder files have been paid through the court, XXXX are secured party creditors, they have each been paid through the county comptroller. XXXX are current will all property taxes paying them themselves and have the documentations. XXXX also cary their own property insurance on their home. So, there are no judgments to enforce the default, and XXXX illustrated this in their ( XXXX EXHIBITS 10 ). XXXX required the contract be brought forth, No Alleged contract was or has been brought forth by Attorney XXXX, since there is no contract or agreement present between XXXX and any party, XXXX claim that XXXX XXXX XXXX has no standing to pursue this matter and it should be dismissed with prejudice, and that Judge should correct this issue by giving XXXX a Quiet Title to the said property, and have the Sheriff produce a new Sheriffs Deed.. The presumption that the lien that XXXX XXXX, XXXX is void and invalid, leading to the presumption that the unlawful detainer action has no legal basis or grounds to move forward, and is being orchestrated fraudulently with fraudulently created and recorded documents in the county records by XXXX XXXX XXXX of XXXX XXXX, XXXX. XXXX mentioned the XXXX XXXX case v. XXXX ( XXXX ) and XXXX v. XXXX, about law blended with equity. From Paragraph 2, NOTICE TO POTENTIAL BIDDERS, where it clearly states that a lien is being auctioned not the property. XXXX then brought up that according to UCC 1-103.6 it states that THE CODE IS COMPLIMENTARY TO THE COMMON LAW, a reservation of rights was also made under ICC XXXX. XXXX mentioned that UCC 1-103.6 states that, The Code can not be read to preclude a Common Law Action.XXXX. XXXX illustrated this with a Senate document from the XXXX CONGRESS, DOCUMENT XXXX, SESSION XXXX, Congress in XXXX, CONTRACTS PAYABLE IN GOLD, and brought up this point since the document speaks to liens and interest, where on page 13 he read a quote, The ultimate ownership of all property is in the State ; individual so-called ownership is only by virtue of Government, i.e. law, amounting to mere, user ; and use must be in accordance with law, and subordinate to the necessities of the State., from this excerpt XXXX XXXX explained that even the deed of trust, if it were valid is invalidated by this excerpt in that we only have liens on the contractual air space within housing. This this bolsters XXXX equity argument since he has beneficial interest, legal interest, and equitable and underlying interest of the original transaction purchase of the house, and has made improvements to the property. XXXX then pointed the judge to the ( XXXX EXHIBITS 22 ) in that XXXX XXXX compiled a listing of his financial interest in the property at XXXX XXXX XXXX, XXXX XXXX, CA XXXX ( XXXX EXHIBIT 22 ) that shows that they are the paramount interest holder of the subject property and already have a lien on the property with a large amount prior to XXXX, XXXX, XXXX XXXX XXXX then asked the judge if he insists proceeding with the case, he has made a legal determination that sections 1-308 and 1-103 of the UCC, which if the system of law that he is operating under, are they not valid law before the court. Then he just went back to as a matter of law. XXXX XXXX mentioned that he had filed multiple complaints with the CFPB, Governor, Attorney General, and Secretary of State, and DA and Sherriff and IRS, in a complaint format. We purchased a home from XXXX and XXXX XXXX and signed what has been revealed to us as a fraudulent security document first in XXXX then on XX/XX/XXXX. The NOTE that we signed was immediately monetized in XX/XX/XXXXnullifying any DEED OF TRUST or alleged mortgage, paying off the house. We had been paying out of reliance on this fraudulent security since our move in date on XXXX. It was not until recently that we filed multiple rescission ( 12 CFR 226.3 gives the right to rescind ) in XXXXXX/XX/XXXXtime frame and learned more about the transaction from a retired Wall Street banker and attorney that we hired to do a loan investigation clarifying the process around XXXX time frame. By filing the rescission letters in our paperwork we discussed the holding of the Supreme Court XXXX v. XXXX and how it nullifies the DEED OF TRUST, the document that is used to foreclose, thus with no deed of trust the unlawful detainer and fraudulent foreclosure sale is nullified..This documentation was back by ( XXXX EXHIBIT 5 ). XXXX also showed their NOTE which is their document of ownership and a CERTIFIED STAMPED DEED. All XXXX XXXX XXXX showed was copied documents from the county records. Everything was manufactured, and not original signatures and none embossed with authentic seals. XXXX objected to the evidence that it was false, fraudulent and manufactured, to the Judge XXXX XXXX XXXX. Attorney XXXX just said his paper perfecting the sale was in order. XXXX also had mentioned they hired a hand writing expert and XXXX XXXX to analyze many documents that were behind this agreement that were never disclosed to us. XXXX asked the judge if he understood about IRC XXXX Trusts involving IRC XXXX, and he has no knowledge of such things. XXXX then again made a jurisdiction argument that was not received well. One in particular XXXX spoke about a document that was used on this most recent foreclosure the THE CORPORATE ASSIGNEMENT OF DEED OF TRUST, that nullifys this current action. It was determined as being fraudulent and a manufactured document by hand writing expert XXXX XXXX, this document was brought forth in court on the XXXX for Judge XXXX XXXX to inspect. This one document nullifies the alleged forclosure as far as the ulawful detainer being based off of a fraudulent assignment since this case involved a IRC XXXX tax free IRS trust that was then fraudulently nullified in XXXX. And is a fraudulent document from expert testimony, and an invalid assignment because of the nature of the static trust it was in. Again, multiple documents that were sent our refuting any and all notices from Title 365, XXXX XXXX XXXX, and XXXX XXXX, XXXX. XXXX were sent out disputing the debt and asking for validation of the alleged debt as per 12 USC 3707 and none of the notices were responded to ( XXXX EXHIBITS 3 ). Also, XXXX mentioned that they were not contacted as per California Civil Code Section 2923.5/and 2923.55 ( C ) invalidating the chain of title of the foreclosure and this unlawful detainer action. XXXX explained that Nationstar, Title 365, XXXX XXXX XXXX recycled some paperwork from the county records from XXXX, and XXXX were never contacted for any loan counseling were it would have been determined that they did not have a loan. XXXX objected to Attorney XXXX XXXX XXXX abusing the legal process, since XXXX had already met the burden of proof for a jury trial in the XXXX Court with their exhibits and were scheduled for a JURY Trial, with Jury selection on the XXXX. XXXX also was filing fraudulent manufactured documents, while XXXX object, and XXXX filed rebuttals to all of the fraudulent documents that were not timely filed with XXXX for a proper response, some proof of services not signed by XXXX or with the incorrect plaintiffs name on the paperwork, and most all documents of XXXX XXXX, XXXX, lacking affidavits and declarations that they were authentic. Judge XXXX XXXX XXXX did not want to get into any of XXXX point by point rebuttal of affidavits, declarations or presentments of evidence by XXXX. XXXX brought up other evidence of their filings with the Consumer Financial Protection Bureau ( XXXX EXHIBITS 8 ), and he did not want to talk about any of the multiple letters sent to the XXXX XXXX XXXX DA, the California Attorney General, the California Secretary of State, or Sherriff of XXXX XXXX County XXXX XXXX putting them notice about the fraud with proof of the fraud. XXXX have contacted the FBI about this and filed a report and other Federal oversite has been contacted. XXXX reserved their rights without prejudice UCC 1-308, and other rights at without prejudice ICC 1-308, the commencement of this action and explained to the Court that they lacked jurisdiction in this matter ( XXXX v. XXXX ) in mentioned in XXXX paperwork, since the case has already been presided on by a Federal Judge as far as the interest in the property and NATIONSTAR MORTGAGE, LLC /INC was listed in XXXX bankruptcy ( XXXX EXHIBIT 9, back page ) and they failed to provide any proof of claim and were discharge without claim XX/XX/XXXX several years before any default judgment was filed against XXXX, or that XXXX were notified of. XXXX were not given a time to cross examine any witnesses that offered testimony or declarations or affidavits. XXXX proved from ( XXXX XXXX, XXXX EXHIBIT 6 ), that the house was not purchased ; but what was designated as an interest sale was some type of lien, but was not defined. XXXX brought up that XXXX XXXX XXXX had no standing because no contract or agreement existed between the parties. XXXX got cut off right before they were going to move the court because of XXXX XXXX, XXXX lack of standing to dismiss the matter. Recently it has been disclosed to us that we are a 3rd party beneficiaries to many of the documents that were not disclosed to us like the prospectus and the pooling in service agreements of the side running financial investment without our knowledge as part of Wall Street scheme, all nullifying any contract, for failure to disclose. We know now that there was never a valid deed of trust in place that was lawful to compel our payment, or to foreclose, and most of all of the reliance was done through mail fraud by XXXX XXXX, XXXX XXXX XXXX, and XXXX XXXX, XXXX. Nationstar Mortgage, inc./LLC whom we never have had any agreement with ( XXXX ). XXXX brought up in court that in XXXX credit reports Nationstar Mortgage had reported on XXXX credit report, that before the alleged foreclosure sale XXXX balance was at {$0.00} in a paid off status as far as 3 years prior with Nationstar. So there were no monies owed to foreclose on as per NATIONSTAR, since they reported as such after it was determined a fraudulent security.The Judge XXXX then tried to help counsel XXXX by saying the records of the county showed judgments, XXXX explained that each was for court fees that were paid by XXXX to the court, no evidence was brought forth to refute XXXX claims. Judge XXXX then started to dig in the appeal record, questioning why the complaint was not amended. XXXX XXXX replyed that he filed a 20 -60 day leave to amend the complaint but it was procedurally denied by judge XXXX in the prior case. The case by its own merits has been moved to the US SUPREME COURT from starting back in XX/XX/XXXXtill now. This whole time XXXX claiming standing as secured party creditors since they have filed their UCC-1 and other filings holding the property in trust. XXXX were cut off at that time not being able to ask to move the court for judgment of dismissal based on the prima fascia evidence that XXXX provided. They believe that Attorney XXXX is doing the Summary Judgment to avoid the already scheduled jury trial for the week of the XX/XX/XXXXthrough the XXXX, since XXXX had already met the burden of proof and paid the required {$150.00} fee this matter being tranfered out of the XXXX COURT. XXXX objected to the court that the process was not per the court rules and that they received XXXX XXXX, XXXX documents on the XXXX later in the day and returned them back with XXXX responses sent in the mail on the XXXX, refuting XXXX XXXX, XXXX claims was not enough time for the court to review, in fact in what XXXX XXXX observed they did not review them. XXXX were only given 3 business days to work on the paperwork and sent them in the mail served back on the XXXX, when XXXX were in court, the court still had not received their document service, neither had Attorney XXXX. XXXX strongly object to this process and find it prejudicial to XXXX XXXX, XXXX, and that it is abuse of process since this is the second time XXXX are being denied access to a Constitutional Protection and JURY PROCEEDING. This also damages the law since it is supposed to be base of public policy of jurys, WE THE PEOPLE.XXXX have thus filed a second 11 Amendment notice for damages, and have demanded the oath of office, XXXX Form and Replevin Bond of Judge XXXX XXXX XXXX. We estimate that these bad actors working in concert with the court have caused several millions of dollars in damages to the XXXX ( 3 ). XXXX XXXX then put the court on notice that, he would be appealing the legal determination. XXXX XXXX also asked Judge XXXX if he had a judicial bond, and if he could have a copy of it. He was not answered that was audible. This is another request for the Judicial/Replevin Bond of Judge XXXX XXXX XXXX. XXXX XXXX has given XXXX XXXX permission to communicate about this matter for her. WE DECLARE UNDER PENALTY OF PERJURY UNDER THE LAWS OF THE STATE OF CALIFORNIA THAT THE FOREGOING IS TRUE AND CORRECT. EXECUTED ON THIS XXXX DAY OFXX/XX/XXXX, AT XXXX, California. 1. The acts and omissions of Defendants, and their agents, each of them, caused Plaintiffs to suffer actual damages, bankruptcy, credit damage, emotional damages, loss of good title and accrued attorney fees, potential y loss of their home which is valued as over {$670000.00} and is a non negotiable instrument since XXXX have possession of the NOTE and are not wanted to sell it or negotiate it at this time. This means that Judge XXXX XXXX XXXX is commercially liable as per 452 B. R. 876. For XXXX damages from the non-negotiable instrument. XXXX will pursue a commercial remedy in this matter. 2. The acts and omissions of Plaintiffs, and their agents, each of them, continue to cause Defandants to suffer actual damages, emotional damages loss of good title and accrued attorney fees. PRAYER WHEREFORE, Plaintiffs pray for judgment against Defendants, each of them, as follows : 1 ) For a determination that Defendants, each of them, violated CIVIL CODE 2924 2 ) For an Order enjoining the sale or encumbrance or taking of possession of the subject property by Defendants of its agents or assigns until this matter is resolved, 3 ) For an Order cancelling the NOTICE OF DEFAULT, THE ( two ) NOTICES OF TRUSTEE SALE, and the SUBSTITUTION OF TRUSTEE, any ASSIGMENTS, and any TRUSTEE DEED UPON SALE. 4 ) For determination that Defendants, each of them, committed the tort of Intentional Misrepresentations against Plaintiffs, causing harm, 5 ) For determination that Defendants, each of them, committed the tort of Conspiracy against Defendants, causing harm, 6 ) For determination that Plaintiffs, each of them, have engaged in systematic unfair and deceptive business practices in violation of BUSINESS AND PROFESSIONS CODE Section 17200, 7 ) For determination as to the historical Chain of Title of the subject Note including a determination of who current owns the note, who has standing to foreclose or re-convey the deed of trust to XXXX and to Quiet TITLE to XXXX. 8 ) Damages in an amount to be proven at trial, 9 ) Punitive damages in an amount to be proven at trial, 10 ) For Restitution in an amount to be proven at trial, 11 ) For costs of suit and reasonable attorney fees herein incurred, in this commercial remedy. 12 ) For such other and further relief as a Court may deem proper. DATED :XX/XX/XXXX Respectfully submitted, _______________________________________ XXXX XXXX XXXX,, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX

10/05/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • FL
  • 32822
Web
IN THE CIRCUIT COURT OF THE EIGHTEENTH JUDICIAL CIRCUIT IN AND FOR XXXX COUNTY, FLORIDA CIVIL DIVISION Case No. XXXX XXXX XXXX, XXXX Plaintiff, Loan No. XXXX v. XXXX XXXX XXXX, XXXX A/K/A/ XXXX XXXX XXXX XXXX ; XXXX XXXX XXXX ; UNKNOWN SPOUSE OF XXXX XXXX XXXX, XXXX A/K/A XXXX XXXX XXXX XXXX ; UNKNOWN SPOUSE OF XXXX XXXX XXXX ; UNKNOWN TENANT # 1 ; UNKNOWN TENANT # 2 ; ALL OTHER UNKNOWN PARTIES CLAIMING INTERESTS BY, THROUGH, UNDER, AND AGAINST A NAMED DEFENDANT ( S ) WHO ARE NOT KNOWN TO BE DEAD OR ALIVE, WHETHER SAME UNKNOWN PARTIES MAY CLAIM AN INTEREST AS SPOUSES, HEIRS, DEVISEES, GRANTEES, OR OTHER CLAIMAINTS, Defendants, COMPLAINT TO XXXX XXXX Requesting Time to complete Quiet Title procedure enforcement Presently the resolution department at XXXX XXXX is not honoring Article 12 of the Mortgage signed by XXXX XXXX XXXX and XXXX XXXX XXXX on XX/XX/XXXX : Loan No. XXXX ; XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ). This problem has been continual from the previous servicing companies. This is not allowing me, the co-mortgagor/successor, to communicate and complete all procedures and/or any other instruments required regarding this loan. The following issues are the reason the lender will not communicate with me : the deed ( XXXX XXXX XXXX XXXX XXXX ) reads as Tenants in Common ( based on the entitlement of interest ) but the mortgage reads as Joint Tenants ( equal share ). Special note : I was never allowed to sign the note to grant my portion of ownership of the property ; this is due to the mortgage being written as Joint Tenants. INTRODUCTION A. The borrower/co-mortgagor refinanced the home in XX/XX/XXXX ; borrower left the home in XX/XX/XXXX. The borrower abandoned the residence leaving the co-mortgagor to bear all household expenses. B. The borrowers mother moved into the home with co-mortgagor in XX/XX/XXXX due to being under XXXX XXXX and XXXX in XX/XX/XXXX. This was an additional expense to co-mortgagor. Co-mortgagor received no support of any type from the borrower. C. The borrower got married in XX/XX/XXXX and then filed bankruptcy ( reporting to the foreclosure courts his stand { XXXX XXXX XXXX Register of Actions, Response dated XX/XX/XXXX } on our residences foreclosure process ). This item and his absence from any hearings regarding the foreclosure, conveys all interest in the property. D. Mortgagee still enforces the mortgage documents as a joint tenancy, and promissory note and stated they could not speak with the co-mortgagor ; disregarding Article 12 of the Mortgage. However, the mortgagee at that time verbally informed co-mortgagor to continue to make payments to the suspended account for one year and the borrowers name would be removed from the Deed and Mortgage. E. Co-mortgagor/successor continued to make payments ( based on Article 12 of the Mortgage ) toward the main objective for mortgage qualification payments placed in a suspended account from XX/XX/XXXX through XX/XX/XXXX ( over three years ). The mortgagee still enforcing the mortgage documents as a Joint Tenant refused to speak with me and continued with foreclosure proceedings. F. Co-mortgagor/successor was forced to file bankruptcy in order to halt the foreclosure, which damaged co-mortgagors credit. Co-mortgagor/successor is still making payments to the bankruptcy court / suspended account during mediation agreement. G. If my mediation does not come to an agreement, I have two options as a co-mortgagor/successor : a. Surrender my interest in the property ( as I did not sign the note, I did not give my equity interest to the bank as security ) and the funds in the suspended account for bankruptcy and funds paid for qualifying for assuming the mortgage. The borrower gave up his equity interest in the property ; the bank secured his portion of the equity interest. b. Make a monthly payment of {$2900.00} for the next 40 months then resume making monthly mortgage payments directly to the bank. The bank is willing to accept the above payment amount knowing that my taxable income is well below that amount ( no proof of income as long as I can make the payments ). H. File a quiet title in order to eliminate XXXX XXXX XXXX as a Grantee. The mortgage will still be a legal entity against the borrower ( XXXX XXXX XXXX ) in Chapter XXXX bankruptcy. Borrower a. Borrower cohabitated in an apartment along with co-mortgagors son from a previous relationship and had a daughter with co-mortgagor. b. Co-mortgagor added borrower to the deed then obtained a construction loan to build our first home where co-mortgagors initial house stood ; with future plans to get married. c. Co-mortgagor paid off the prior mortgage with funds from my retirement plan. d. Borrower/co-mortgagor used borrowers sister as a mortgage broker/loan officer and cousin as closing agent. e. Co-mortgagor used 401K earnings to pay off the balance on the FHA loan of our first homestead property. f. Borrower wanted a 30-year instead of 15-year term mortgage wanted by the co-mortgagor ; by being the sole signer on the promissory note as borrower, he designated the 30-year mortgage. g. Borrower/co-mortgagor provided all documents required for this type of loan. They were provided to the processor and underwriter for approval of this loan. There was neither request for the current warranty deed nor a request for a new deed to be signed. h. Mortgagee still enforces the mortgage documents as a joint tenancy, and promissory note and stated they could not speak with the co-mortgagor ; disregarding Article 12 of the Mortgage. However, the mortgagee at that time verbally informed co-mortgagor to continue to make payments to the suspended account for one year and the borrowers name would be removed from the Deed and Mortgage. i. Co-mortgagor/successor continued to make payments ( based on Article 12 of the Mortgage ) toward the main objective for mortgage qualification payments placed in a suspended account from XX/XX/XXXX through XX/XX/XXXX ( over three years ). The mortgagee still enforcing the mortgage documents as a Joint Tenant refused to speak with me and continued with foreclosure proceedings. j. Borrower abandoned the residential property and got married and filed Chapter XXXX conveying all financial responsibilities to the residential property. k. Borrower took a stand for the right to remove himself from tenants in common by writing a Lis Pendens response to the Foreclosure Homestead, Case No. XXXX, conveying his interest to the property ; relinquishing absolute and unconditional control. Borrower has been in default of Foreclosure Homestead as of XX/XX/XXXX. By being in default, borrower has shown the bankruptcy and foreclosure courts that he has no intent, concern, interest, or value to this property. Co-Mortgagor/Successor ( from Mortgage under Joint Tenants ) a. The property was given to the co-mortgagor by my father. b. Co-mortgagor added the borrower to the deed in XX/XX/XXXX in order to obtain a construction loan. c. After completion, borrower/co-mortgagor obtained an FHA loan. Deed and promissory note read as follows : XXXX XXXX XXXX XXXX XXXX, a single man and XXXX XXXX XXXX, a single woman ( as tenants in common ). d. The home was refinanced in XX/XX/XXXX. I used my 401K earnings to pay off the balance on the FHA loan. I was informed by the mortgage broker/loan officer ( the borrowers sister ) and the closing agent ( the borrowers cousin ) that I would be on the mortgage and the promissory note for a 15-year term not 30 years. I signed the documents early as I had to return to work and was ensured by the mortgage broker/closing agent that everything would be fine. e. Borrower/co-mortgagor provided all documents required for this type of loan. They were provided to the processor and underwriter for approval of this loan. There was neither a request for the current warranty deed nor a request for a new deed to be signed. f. I found out after the 3-day rescission period that the numbers were different. After reviewing the closing documents at home, I found out that only the borrowers bills were paid and funds from the proceeds were paid directly to the borrower only. g. Shortly after closing the loan, the borrower began staying in XXXX stating it was more cost effective for him than commuting back to XXXX. h. The hardship began when the borrower left in XX/XX/XXXX. I was now left with all of the household expenses, raising our daughter alone, and caring for the borrowers sick mother who moved in with me in XX/XX/XXXX. She was under XXXX XXXX and XXXX in XX/XX/XXXX. Please note that borrower never supported our daughter nor assisted financially for his mothers care. i. Co-mortgagor received documents about a loan modification in the borrowers name. Lender still enforces the mortgage documents and promissory note and stated they could not speak with me. The lender at that time informed me to continue to make payments to the suspended account for one year and the borrowers name would be removed from the deed and mortgage. j. Mortgagee still enforces the mortgage documents as a joint tenancy, and promissory note and stated they could not speak with the co-mortgagor ; disregarding Article 12 of the Mortgage. However, the mortgagee at that time verbally informed co-mortgagor to continue to make payments to the suspended account for one year and the borrowers name would be removed from the Deed and Mortgage. a. Co-mortgagor/successor continued to make payments ( based on Article 12 of the Mortgage ) toward the main objective for mortgage qualification payments placed in a suspended account from XX/XX/XXXX through XX/XX/XXXX ( over three years ). The mortgagee still enforcing the mortgage documents as a Joint Tenant refused to speak with me and continued with foreclosure proceedings. Borrower abandoned the residential property and got married and filed Chapter XXXX conveying all financial responsibilities to the residential property. Please note, from my understanding, the borrower attended all his Chapter XXXX bankruptcy hearings because he had an interest or concern. He told me that he had no interest or concern in this matter any more. k. Co-mortgagor continued to make payments from XX/XX/XXXX through XX/XX/XXXX attempting to qualify to be added to the promissory note. However, the funds were collected from me but they proceeded with the foreclosure informing me that I must have the borrower sign off the deed. My first attorney never addressed the concern of how to have the borrower removed from the deed by use of a quiet title. He only referred to a quit claim deed. Other attorneys stated nothing could be done but to surrender the property. l. Co-mortgagor was forced to file bankruptcy, using Article 12 of the Mortgage, in order to halt the foreclosure. During bankruptcy proceedings for Chapter XXXX, again I continued to make payments toward qualifying to obtain the mortgage in co-mortgagors name. I began making payments to the bankruptcy courts, as a Successor based on Article 12 of the Mortgage, ( in a suspended account ) in XX/XX/XXXX through XX/XX/XXXX. m. Bankruptcy mediation gave me, the Successor ( based on Article 12 of the Mortgage ), two options by XX/XX/XXXX 1. Surrender my interest in the property ( as I did not sign the note as a co-borrower, I did not give my equity interest to the bank as security ) and the funds in the suspended account for bankruptcy and funds paid for qualifying for assuming the mortgage. The borrower gave up his equity interest in the property ; the bank secured his portion of the equity interest. 2. Make a monthly payment of {$2900.00} for the next 40 months then resume making monthly mortgage payments directly to the bank. n. File a quiet title in order to eliminate XXXX XXXX XXXX as a Grantee. The mortgage will still be a legal entity against the borrower ( XXXX XXXX XXXX ) in Chapter XXXX bankruptcy. FACTS Uniform Residential Loan Application ( Information on the loan application is what is used for underwriting the loan for approval ) Mortgage applications follow the Uniform Residential Loan Application I. TYPE OF MORTGAGE AND TERMS OF LOAN Mortgage Applied for : Conventional Agency Case Number Lender Case Number XXXX XXXX. PROPERTY INFORMATION AND PURPOSE OF LOAN Subject Property Address ( street, city, state & ZIP ) XXXX XXXX XXXX, XXXX, XXXX XXXX, Florida XXXX Legal Description of Subject Property ( attach description if necessary ) Year Built See attached Deed XX/XX/XXXX Purpose of Loan : Refinance Property will be : Primary Residence Title will be held in what Name ( s ) Manner in which Title will be held XXXX XXXX XXXX XXXX XXXX, single man Tenants in Common XXXX XXXX XXXX, single woman VIII. DECLARATIONS If you answer Yes to any questions a through e, Borrower Co-Borrower Please use continuation sheet for explanation All answers are NO -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - l. Do you intend to occupy the property as your primary residence? If Yes, complete question m below. m. Have you had an ownership interest in a property in the last three years? Yes ( 1 ) What type of property did you ownprincipal residence ( PR ) ( 2 ) How did you hold title to the homejointly with another person ( O )? XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX. ACKNOWLEDGEMENT AND AGREEMENT Each of the undersigned specifically represents to Lender and to Lender 's actual or potential agents, brokers, processors, attorneys, insurers, servicers, successors and assigns and agrees and acknowledges that : ( 1 ) the information provided in this application is true and correct as of the date set forth opposite my signature and that any intentional or negligent misrepresentation of this information contained in this application may result in civil liability, including monetary damages, to any person who may suffer any loss due to reliance upon any misrepresentation that I have made on this application, and/or in criminal penalties including, but not limited to, fine or imprisonment or both under the provisions of Title 18, United States Code, Sec. 1001, et seq. ; ( 2 ) the loan requested pursuant to this application ( the " Loan '' ) will be secured by a mortgage or deed of trust on the property described in this application ; ( 3 ) the property will not be used for any illegal or prohibited purpose or use ; ( 4 ) all statements made in this application are made for the purpose of obtaining a residential mortgage loan ; ( 5 ) the property will be occupied as indicated in this application ; ( 6 ) the Lender, its servicers, successors or assigns may retain the original and/or an electronic record of this application, whether or not the Loan is approved ; ( 7 ) the Lender and its agents, brokers, insurers, servicers, successors, and assigns may continuously rely on the information contained in the application, and I am obligated to amend and/or supplement the information provided in this application if any of the material facts that I have represented herein should change prior to closing of the Loan ; ( 8 ) in the event that my payments on the Loan become delinquent, the Lender, its servicers, successors or assigns may, in addition to any other rights and remedies that it may have relating to such delinquency, report my name and account information to one or more consumer reporting agencies ; ( 9 ) ownership of the Loan and/or administration of the Loan account may be transferred with such notice as may be required by law ; ( 10 ) neither Lender nor its agents, brokers, insurers, servicers, successors or assigns has made any representation or warranty, express or implied, to me regarding the property or the condition or value of the property ; and ( 11 ) my transmission of this application as an " electronic record '' containing my " electronic signature, '' as those terms are defined in applicable federal and/or state laws ( excluding audio and video recordings ), or my facsimile transmission of this application containing a facsimile of my signature, shall be as effective, enforceable and valid as if a paper version of this application were delivered containing my original written signature. Acknowledgement. Each of the undersigned hereby acknowledges that any owner of the Loan, its servicers, successors and assigns, may verify or reverify any information contained in this application or obtain any information or data relating to the Loan, for any legitimate business purpose through any source, including a source named in this application or a consumer reporting agency. ( Item D ) The practice of most lenders is to rerun information on a weekly basis is to make sure nothings changed and to insure that all data in the loan file is accurate. There are specific rules under the Fair Housing Act and other federal laws with what needs to be asked [ to borrowers ] Mortgage applications follow the Uniform Residential Loan Application thats used by XXXX XXXX and XXXX XXXX. A mortgage broker/loan officer collects an applicants information on behalf of a lender that makes the decision whether to originate the mortgage. Cant underwrite or approve a loan. ISSUES A. All in the Family : improper disclosure to co-mortgagor ; confidentiality issues ; steering customer not to be on the note ; changed co-mortgagor request for a 15-year mortgage through fraud, bad faith, and coercion. B. Borrower relinquished absolute unconditional control to interest in the deed under borrower ( I thru o ) C. Deed does not match mortgage. The mortgage is a lien on your title and the failure to correctly identify the interest in the property would not allow the enforceability of the mortgage lien. The mortgage should not vary from the deed in description of the property or interest. ( Title company error. ) A form filled out incorrectly or a misunderstood law caused problems. The co-mortgagor/successor lost money due to incompetence or carelessness, the legal entities along with the title company should be held liable for negligence, which is an unintentional breach of a legal duty. D. As the co-mortgagor did not sign the promissory note as a co-borrower, I did not give my equity interest to the bank as security. E. The bank is still holding co-mortgagors/successors monthly payments to determine a monthly loan modification payment as a Successor, under the borrowers foreclosure. Co-mortgagor filed Chapter XXXX to obtain a loan modification as a Successor but was turned down both times. A Successor does not have to be on the note, but they have the right to pay off the secured interest held by the bank. The bank must honor her interest in the property as a Successor. The bank has the right to ask the Successor for financial information. No record of where the funds were applied during the qualification for a loan modification as a Successor. As a result of the dismissal of my bankruptcy case, the attorney, XXXX XXXX, has agreed to refund to me {$2700.00} in order to hire a quiet title attorney. As of today, I am hiring a new attorney, XXXX XXXX XXXX, to file for a quiet title, and to file a complaint with the clerk of courts in XXXX County followed by a Notice of Pendency Action that is recorded by county clerk. Please forward these funds to my attorney, XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, FL XXXX, Phone : XXXX, Toll Free : XXXX. I had hired an attorney for a partition ; however, the attorney recommended a quit claim deed by requesting that the borrower, XXXX XXXX, sign the quit claim deed. The attorney was unable to complete this process. CONCLUSION A. Title insurance policiesYour closing costs will include payment for the policy that protects the lenders investment against claims against your ownership of the property. This will repay the lender for the amount of your mortgage loan if, for any reason, your ownership is legally declared void. You should seriously consider a title insurance policy to protect your personal investment also. If your title is voided, an owners title insurance policy will repay the amounts of your down payment and other costs. B. Errors were made in the mortgage by the underwriter, title company, title agent, closing agent ; all failed in properly titling the vested interest in the property. C. All lenders are refusing to speak with the co-mortgagor/successor because she is not on the mortgage note are violating my rights ; again, failing to honor Article 12 of the Mortgage which requires her to file a quiet title. D. The bankruptcy attorney failed to file the documents in the foreclosure court before the house was sold. E. Not signing the note does not equate to XXXX XXXX relinquishing her interest to the bank ( the relinquishing party, XXXX XXXX XXXX, is in Chapter XXXX ). REASONING Various factors like rights, titles, and the interests of the borrowers were entrusted to the bank. The lender and the borrower trusted that the title company would assume the chronology of these transactions in order that the mortgage-backed securities would enforce the arrangement of the note and the mortgage without any cloud against it. The Deed follows the Note to ensure proper chain of title on an Assignment of a Note and Mortgage. Failure to correctly identify the chain of title interests to the property would not allow the enforceability of a mortgage lien, a foreclosure, nor a bankruptcy. The deed reads the partys names as tenants in common. The mortgage reads the partys names as joint tenants. The correction needed a new deed and should be titled as joint tenants to maintain the chain of title ; or change the mortgage deed to tenants in common. Either correction would force the loan to go back to underwriting. Please note that if there is any change in documents, the borrowers must be informed. The mortgage is invalid to the deed if the transfer caused fraud, menace, duress, and undue influence. It should have been overturned by the title company and the underwriter. The homeowner believes she has been taken advantage of by a disreputable company. A. Co-mortgagor is requesting that the title company pay defaulted mortgage due to a chain of title issue which negates the promissory note from the deed by not clarifying her interest in the property as designated in a tenants in common. This does not release the borrower from his secured interest which was declared in his Chapter XXXX bankruptcy. There was no clarification of what percentage of secured interest the borrower had with the bank. B. Underwriting rules may differ for joint tenants ( equal ownership ) and tenants in common ( percentage of ownership ) on the deed. As XXXX XXXX is not honoring Article 12 of the Mortgage and refusing to speak with the co-mortgagor/successor ; the co-mortgagor/successor is requesting a quiet title. Filing a quiet title would give me fee simple sole ownership of the property. I am, therefore requesting time to complete the process due to the status of the foreclosure proceeding. The lender has taken 42 months to refuse my status as a successor as stated in the incorrect mortgage listed as Joint Tenants. I am asking for that time ( 10 months ) to complete filing for quiet title. I, XXXX XXXX XXXX, am a co-mortgagor/Defendant in the above-entitled action. I have read the foregoing and know the contents thereof. The same is true of my own knowledge, except as to those matters which are therein alleged on information and belief, and as to those matters, I believe it to be true. Dated : XX/XX/XXXX _________________________ XXXX XXXX XXXX Co-Borrower/Defendant Co-Mortgagor/Successor XXXX XXXX XXXX, XXXX XXXX XXXX, FL XXXX ( XXXX ) XXXX XXXXXXXXXXXX IF A NONLAWYER HELPED YOU FILL OUT THE FORM, HE MUST FILL IN THE BLANKS BELOW : I, XXXX XXXX XXXX, XXXX, a nonlawyer, located at XXXX XXXX XXXX, XXXX FLORIDA, XXXX, helped XXXX XXXX. XXXX., who is the DEFENDANT, fill out this form. Copies furnished to : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX Email : XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX Attn : XXXX XXXX, XXXX XXXX XXXXXXXXXXXX XXXX XXXX XXXX, XXXX. XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, FL XXXX Phone : XXXX Toll Free : XXXX Fax : XXXX XXXX XXXX XXXX XXXX XXXX # XXXX, XXXX XXXX XXXX XXXX XXXX, FL XXXX XXXXXXXXXXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, FL XXXX Phone : XXXX XXXXXXXXXXXX Nationstar Mortgage, LLC XXXX XXXX XXXX XXXX, TX XXXX Attn : XXXX XXXX XXXXXXXXXXXX XXXX Ph XXXX Fax XXXX XXXX XXXX XXXX, XXXX Corrections Officer XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX XXXX Florida Attorney General XXXX XXXX ; via email Consumer Financial Protection Bureau ; via email Office of the Comptroller of the Currency ( OCC ) ; via email XXXX XXXX, Governor of Florida, via email
06/06/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 92505
Web
From the Desk of XXXX XXXX Private Attorney General 42 U.S.C 1988 RACKETEER INFLUENCED AND CORRUPT ORGANIZATION ( XXXX ) and One of People in a Court of Record * XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Ca XXXX XXXX Consumer : XXXX XXXX XXXX SUCCESSOR TRUSTEE OF XXXX XXXX XXXX AND XXXX XXXX XXXX FAMILY TRUST Property Address : XXXX XXXX XXXX XXXX XXXX, CA XXXX LAST UPDATE XX/XX/XXXX PENDING CRIMINAL INVESTIGATION ATTN : MAGISTRATES, OFFICERS OF THE COURT, PUBLIC SERVANTS ( Any servant under Oath of Office AND ANY AFFILIATES CONNECTED WITH THE DOCUMENTS RECORDED IN SAID COUNTIES STATED HEREIN AS : XXXX XXXX, XXXX, XXXX XXXX, XXXX XXXX, XXXX, XXXX, XXXX XXXX, XXXX, XXXX, AND XXXX XXXX VIOLATIONS OF 18 U.S.C. 4 MISPRISION OF FELONY AND 18 U.S.C. 371-CONSPIRACY TO DEFRAUD THE UNITED STATES RESCISSION OF SUBJECT PROPERTY UNDER CALIFORNIA CIVIL CODE 1688, 1689 ( a ) ( b ) ( c ) ( 1 ) ( 2 ) ( 3 ) 1689.2 FEDERAL CONSUMER LAWS CIVIL CODE SECTION 1567. An apparent consent is not real or free when obtained through 1. Duress 2. Menace 3. Fraud 4. Undue Influence or 5. Mistake FEDERAL CONSUMER LAWS CIVIL CODE 1571. 1572. 1573. 1574. 1575. 1576. 1577. AND 1578 12 USC Sec. 503. Liability of directors and officers of member banks ; 12 USC Sec. 504. Civil money penalty ; 12 USC Sec. 541. Tax on circulating notes generally ; 12 USC Sec. 582. Receipt of United States or bank notes as collateral ; 12 USC Sec. 629. Conversion of banking corporation into Federal corporations ; procedure 12 USC Sec. 630. Offenses by officers of corporation ; punishment ; 12 USC Sec. 631. False representations as to liability of Unites States for acts of corporation ; punishment ; 12 USC Sec. 632. Jurisdiction of United States courts ; disposition by banks of foreign owned property ; 15 USC Sec. 1692. Congressional findings and declaration of purpose ; 15 USC Sec. 1692g. Validation of Debts ; 15 USC Sec. 1692j. Furnishing certain deceptive forms ; 15 USC Sec. 1693n Criminal liabilities ; 15 USC Sec. 1693o. Administrative enforcement ; 18 USC Sec. 479. Uttering counterfeit foreign obligation or securities ; 18 USC Sec. 480. Possessing counterfeit foreign obligations or securities ; 18 USC Sec. 1962. Prohibited activities ; 18 USC Sec. 986. Subpoenas for bank records ; 31 USC Sec. 5316. Reports on exporting and importing monetary instruments ; 42 USC Sec. 1986 Action for neglect to prevent ; FORGERY CALIFORNIA CODE OF CIVIL PROCEDURE 749 AND 749.5 PENAL CODE115.5 FALSE DOCUMENTS RECORED IN THE COUNTY RECORDERS OFFICE PENAL CODE 182 CRIMINAL CONSPIRACIES PENAL CODE 470 ( a ) ( b ) ( c ) ( d ) INTENT TO COMMIT FORGERY VIOLATION OF GOVERNMENT CODE SECTION 8214.1 ( d ) Failure to Discharge the Duties or Responsibilities of a Notary Public VIOLATION OF GOVERNMENT CODE SECTION 8214.1 ( e ) Adjudged Liable for Damages in Any Suit Grounded in Fraud, Misrepresentation, Violation of State Regulatory Laws or Failure to Discharge Fully and Faithfully the Duties of a Notary Public VIOLATION OF GOVERNMENT CODE SECTION 8214.1 ( i ) Act Involving Dishonesty, Fraud, or Deceit with the Intent to Substantially Benefit the Notary Public or Another, or Substantially Injure Another VIOLATION OF GOVERNMENT CODE SECTION 8214.1 ( l ) Execution of any Certificate as a Notary Public Containing a Statement Known to the Notary Public to be False Execution of a certificate that the notary public knew contained false information. VIOLATION OF GOVERNMENT CODE SECTION 8214.1 ( o ) Failure to Secure Journal or Official stamp NOTICE OF ERROR UNDER 12 C.F.R. 1024.35-1024.36 DOCUMENTS IN ORDER Yes No Not Required Comments GRANT DEED XX/XX/XXXX DOCUMENT XXXX XXXX XXXX XXXX XXXX XXXX AND XXXX XXXX HEREBY GRANTS TO XXXX XXXX XXXX NOTARIZED AND ACKNOWLEDGED ON XX/XX/XXXX DEED OF TRUST XX/XX/XXXX DOCUMENT # XXXX XXXX XXXX XXXX TITLE ORDER # XXXX LOAN # XXXX BORROWER- XXXX XXXX XXXX LENDER- XXXX XXXX XXXX XXXX DBA XXXX XXXX TRUSTEE-XXXX XXXX XXXX XXXX IS THE BENEFICIARY {$630000.00} ***XXXX XXXX XXXX XXXX XXXX WAS SUSPENDED IN XX/XX/XXXX BY THE SECRETARY OF STATE OF CALIFORNIA AND FRANCHISE TAX BOARD IN XX/XX/XXXX. SEE ATTACHED INTER-AGENCY INQUIRY******ON XX/XX/XXXX XXXX XXXX XXXX XXXX, INCAMENDED UNDER ARTICLE 1 : THE NAME OF THE CORPORATION IS XXXX XXXX 1 0 0 NOTARY PUBLIC XXXX XXXX XXXX HAS COMMITTED CRIMINAL CONSPIRACY WITH THE MULTIPLE VICE PRESIDENTS OF XXXX XXXX XXXX XXXX XXXX AND DUE TO THIS THE SECRETARY OF STATE HAS REVOKED HER COMMISSION AND HAD HER IMMEDIATLEY DESTROY HER STAMP AND EMBOSSERS SEE ATTACHED ORDER. IN VIOLATION OF PENAL CODE 115.5. FALSE DOCUMENTS RECORDED IN SAID COUNTY, PENAL CODE 182 CRIMINAL CONSPIRACY AND PENAL CODE 470 INTENT TO COMMIT FORGERY SEE ATTACHED EVIDENCE PROVIDED BY THE CIRCUIT COURT RECORDS XXXX COUNTY, FLORIDA ASSIGNMENT OF DEED OF TRUST XX/XX/XXXX DOCUMENT XXXX RECORDING REQUESTED BY : XXXX XXXX XXXX AND MAILED TO XXXX FOR VALUE RECEIVED THE UNDERSIGNED XXXX XXXX XXXX XXXX XXXX HEREBY GRANT, SELL, TRANSFER, ASSIGN, AND CONVEY TO : XXXX XXXX XXXX XXXX XXXX, AS TRUSTEE FOR THE CERTIFICATEHOLDERS OF THE SARM XXXX TRUST FUND SIGNED BY : XXXX XXXX ASSISTANT SECRETARY FOR XXXX XXXX XXXX XXXX XXXX NOTARY PUBLIC : XXXX XXXX XXXX FORGERY COMMITTED BY UNKNOWN SUSPECT ACTING AS NOTARY PUBLIC XXXX XXXX XXXX AND IN VIOLATION OF GOVT CODE 8214.1 ( d ) ( e ) ( o ) ( i ) ( l ) AND VIOLATIONS OF PENAL CODE 115 FALSE DOCUMENTS RECORDED IN SAID COUNTY, PENAL CODE 182 TWO OR MORE COMMITTING CRIMINAL ACTS, AND PENAL CODE 470 INTENT TO DEFRAUD THIS DOCUMENT MUST BE EXPUNGED FROM THE COUNTY RECORDERS OFFICE SUBSTITUTION OF TRUSTEE XX/XX/XXXX DOCUMENT XXXX XXXX XXXX XXXX XXXX. TS XXXX XXXX XXXX HEREBY SUBSTITUTES TO XXXX XXXX XXXX XXXX

SIGNED BY XXXX XXXX XXXX AVP FOR XXXX XXXX XXXX XXXX AS TRUSTEE FOR THE CERTIFICATEHOLDERS OF THE SARM XXXX TRUST FUND BY XXXX XXXX XXXX XXXX ( XXXX ) AS XXXX XXXX XXXX XXXX ATTORNEY IN FACT NOTARY PUBLIC XXXX XXXX XXXX THIS NOTARY AS WELL AS XXXX XXXX XXXX ARE IN THE COMPREHENSIVE FORENSIC EXAMINTATION OF THE REAL PROPERTY RECORDS THAT SHOW FRAUD, INCONSISTENCY AND R.I.C.O. VIOLATIONS WAITING ON CERTIFIED OATH NOTICE OF DEFAULT XX/XX/XXXX DOCUMENT XXXX XXXX XXXX XXXX XXXX XXXX XXXX ORDER XXXX XXXX XXXX XXXX XXXX. AS TRUSTEE FOR THE CERTIFICATEHOLDERS OF THE SARM XXXX TRUST FUND SIGNED BY XXXX XXXX XXXX, ASSISTANT SECRETARY XXXX XXXX XXXX HAS SIGNED WITH UNKNOWN SUSPECT ACTING AS NOTARY PUBLIC XXXX XXXX IN VIOLATIONS OF OF GOVT CODE 8214.1 ( d ) ( e ) ( o ) ( i ) ( l ) AND VIOLATIONS OF PENAL CODE 115 FALSE DOCUMENTS RECORDED IN SAID COUNTY, PENAL CODE 182 TWO OR MORE COMMITTING CRIMINAL ACTS, AND PENAL CODE 470 INTENT TO DEFRAUD NOTICE OF TRUSTEES SALE XX/XX/XXXX DOCUMENT XXXX XXXX XXXX XXXX XXXX TS NO. XXXX ORDER XXXX ASSIGNMENT OF DEED OF TRUST XX/XX/XXXX DOCUMENT XXXX FOR VALUE RECEIVED THE UNDERSIGNED XXXX XXXX XXXX XXXX HEREBY GRANTS TO NATIONSTAR MORTGAGE, LLC NOTICE OF TRUSTEES SALE XX/XX/XXXX DOCUMENT XXXX XXXX XXXX XXXX XXXX TS NO. XXXX ORDER XXXX XXXX SIGNED BY XXXX XXXX FORGERY COMMITTED BY UNKNOWN SUSPECT ACTING AS XXXX XXXX SEE DIFFERENT SIGNATURE AND PENDING SUIT PERTAINING TO FRAUD AND FORGERY IN VIOLATIONS OF PENAL CODE 115,182, AND 470 SIGNED BY XXXX XXXX ASSISTANT VICE PRESIDENT NOTARY PUBLIC XXXX XXXX XXXX WAITING FOR CERTIFIED OATH ORDERED XXXX SIGNED BY XXXX XXXX FORGERY COMMITTED BY UNKNOWN SUSPECT ACTING AS NOTARY PUBLIC XXXX XXXX SEE DIFFERENT SIGNATURE AND PENDING SUIT PERTAINING TO FRAUD AND FORGERY IN VIOLATIONS OF PENAL CODE 115,182, AND 470 TRUSTEES DEED UPON SALE XX/XX/XXXX DOCUMENT XXXX RECORDING REQT BY XXXX AND NATIONSTAR MORTGAGE LLC UNPAID DEBT {$800000.00} PAID DEBT {$720000.00} NO TAXES PAID XXXX XXXX XXXX XXXX HEREBY GRANTS TO XXXX XXXX XXXX XXXX XXXX, AS TRUSTEE FOR STRUCTURED ADJUSTABLE RATE MORTGAGE LOAN TRUST MORTGAGE PASS-THROUGH CERTIFICATES SERIES XXXX SIGNED BY XXXX XXXX NOTARY PUBLIC XXXX XXXX FORGERY COMMITTED BY UNKNOWN SUSPECT ACTING AS NOTARY PUBLIC XXXX XXXX IN VIOLATION OF GOVT CODE 8214.1 ( d ) ( e ) ( o ) ( i ) ( l ) AND VIOLATIONS OF PENAL CODE 115 FALSE DOCUMENTS RECORDED IN SAID COUNTY, PENAL CODE 182 TWO OR MORE COMMITTING CRIMINAL ACTS, AND PENAL CODE 470 INTENT TO DEFRAUD THIS DOCUMENT MUST BE EXPUNGED FROM THE COUNTY RECORDERS OFFICE President Elect Donald J. Trump XXXX XXXX XXXX XXXX XXXX, NEW YORK XXXX CERTIFIED MAIL XXXX XXXX XXXX XXXX XXXX ATTORNEY GENERALS OFFICE CALIFORNIA DEPARTMENT OF JUSTICE ATTN : ATTORNEY GENERAL XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX CERTIFIED MAIL : XXXX XXXX XXXX XXXX XXXX XXXX CONGRESSMAN XXXX XXXX XXXX XXXX IN PERSON ON XX/XX/XXXX AT 3XXXX XXXX WITNESS XXXX XXXX SPOKE TO XXXX XXXX STAFF ASSISTANT IN XXXX XXXX CA MOBILE OFFICE WRIT OF ERROR TO FORMER SHERIFF XXXX XXXX XXXX FILED XX/XX/XXXX IN DEPARTMENT 1 AT THE XXXX XXXX COURTHOUSE XXXX ATTACHED PACKAGE SENT ON XX/XX/XXXX RECEIVED XX/XX/XXXX REGARDING CRIMES COMMITTED TO THE PUBLIC AT LARGE 13 MILLION APPROX. PENDING FEDERAL BUREAU OF INVESTIGATION COMPLAINT FILED ON XX/XX/XXXX SUBMITTED BY PRIVATE ATTORNEY GENERAL XXXX XXXX FEDERAL BUREAU OF INVESTIGATION REPORT SUBMITTED VIA PHONE BY PRIVATE ATTORNEY GENERAL 42 U.S.C. 1988 XX/XX/XXXX XXXX FEDERAL BUREAU OF INVESTIGATION REPORT VIA PHONE XXXX XXXX SUBMITTED BY PRIVATE ATTORNEY GENERAL XXXX XXXX 42 U.S.C. 1988 ( RICO ) XX/XX/XXXX XXXX FEDERAL BUREAU OF INVESTIGATION REPORT SUBMITTED IN PERSON BY PRIVATE ATTORNEY GENERAL XXXX XXXX XX/XX/XXXX AT XXXXAGENT # XXXX FEDERAL BUREAU OF INVESTIGATION REPORT SUBMITTED IN PERSON BY PRIVATE ATTORNEY GENERAL XXXX XXXX IN THE UNITED STATES BANKRUPTCY COURT XX/XX/XXXX at XXXX XXXX approx IN THE CASE OF THE DEBTOR XXXX XXXX WHEREIN AS JUDGE XXXX XXXX ORDERED XXXX XXXX BY FORCE IN CONTEMPT OF THE COURT TO COME BACK IN AFTER JUDGE XXXX XXXX WAS DISQUALIFIED BY P.A.G. XXXX PENDING ( XXXX ) ON BEHALF OF THE PUBLICS INTEREST, SECURITY, FREEDOM FROM ORGANIZED CRIME WHICH WAS COMMITTED TO APPROX. 13 MILLION INHABITANTS IN THE UNITED STATES OF AMERICA VIOLATIONS OF RACKETEER INFLUENCED AND CORRUPT ORGANIZATION, MAIL FRAUD, WIRE FRAUD, MONEY LAUNDERING, TAX EVASION, FABRICATION OF FALSE DOCUMENTS, PENAL CODES 115, 182, 470 CCC 2934, 2924 CIVIL RIGHTS, WHITE COLLAR CRIMES.

OFFICE OF THE PRESIDENT XXXX REPUBLIC OF THE XXXX XXXX XXXX POINT OF CONTACT PRIVATE OFFICE OF THE PRESIDENT EMAIL PHONE APPOINTMENT REQUEST XX/XX/XXXX XXXX XXXX CALIFORNIA XXXX XXXX CASE Office of the Provost Marshal XXXX XXXX XX/XX/XXXX REQUESTING MILITARY ASSISTANCE DUE TO TREASON COMMITTED BY ELECTED OFFICERS OF THE COURT IN MULTIPLE COUNTIES DECLARATION OF STATE OF EMERGENCY AND CIVIL UNREST CERTIFIED MAIL # XXXX XXXX XXXX XXXX XXXX RESPONDED NOTICED XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX CERTIFIED MAIL # XXXX XXXX XXXX XXXX XXXX NOTICED XX/XX/XXXX Speaker of the House XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX phone XXXX fax Certified Mail # XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX Commission of Judicial Performance XXXX XXXX, Ca XXXX Spoke to XXXX XXXX and he stated he would send a letter pertaining to the investigation against the State Judges. XXXX XXXX NOTICE PENDING MAILED XX/XX/XXXX MAIL ID # XXXX Conclusion Yes No Not Required Comments OFFICE OF THE COMPTROLLER OF CURRENCY CASE # PENDING CONSUMER FINANCIAL PROTECTION BUREAU COMPLAINT # PENDING FEDERAL BUREAU OF INVESTIGATIONS VIA PHONE XX/XX/XXXX AT XXXX XXXX APPROX.SUBMITTED BY PRIVATE ATTORNEY GENERAL XXXX XXXX Judge Advocate General XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX CERTIFIED MAIL # XXXX XXXX XXXX XXXX XXXX XXXX DEPARTMENT OF TREASURY SPECIAL AGENT XXXX XXXX XX/XX/XXXX OPEN INVESTIGATION * COURT OF RECORD. To be a court of record a court must have four characteristics, and may have a fifth. They are : A. A judicial tribunal having attributes and exercising functions independently of the person of the magistrate designated generally to hold it [ XXXX v. XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX ; Ex parte XXXX, XXXX XXXX XXXX XXXX, per XXXX, XXXX See, also, XXXX v. XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX ] [ XXXX XXXX Law Dictionary, 4th Ed., 425, 426 ] B. Proceeding according to the course of common law [ XXXX v. XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX ; Ex parte XXXX, XXXX XXXX XXXX XXXX, per XXXX, XXXX See, also, XXXX v. XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX ] [ Black 's Law Dictionary, 4th Ed., 425, 426 ] C. Its acts and judicial proceedings are enrolled, or recorded, for a perpetual memory and testimony. [ 3 Bl. Comm. 24 ; 3 Steph. Comm. 383 ; The XXXXXXXX XXXX, C.C.Ga., XXXX XXXX XXXX ; Ex parte XXXX , XXXX XXXX XXXX ; XXXX v. U.S. , D.C.Ga., XXXX XXXX. XXXX XXXX XXXX XXXX ; XXXX v. XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ] Has power to fine or imprison for contempt. [ 3 Bl. Comm. 24 ; 3 Steph. Comm. 383 ; The XXXX XXXX, C.C.Ga., XXXX XXXX XXXX ; Ex parte XXXX , XXXX XXXX XXXX ; XXXX v. U.S. , D.C.Ga., XXXX XXXX XXXX XXXX XXXX XXXX ; XXXX v. XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ] [ Black 's Law Dictionary, 4th Ed., 425, 426 ] E. Generally possesses a seal. [ 3 Bl. Comm. 24 ; 3 Steph. Comm. 383 ; The XXXX XXXX, C.C.Ga., XXXX XXXX XXXX ; Ex parte XXXX , XXXX XXXX XXXX ; XXXX v. U.S. , D.C.Ga., XXXX XXXX XXXX XXXX XXXX XXXX ; XXXX v. XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX ] [ Black 's Law Dictionary, 4th Ed., 425, 426 ] ***Private Attorney General Private attorney general is an informal term usually used today in the United States to refer to a private party who brings a lawsuit considered to be in the public interest, i.e., benefiting the general public and not just the plaintiff. [ 1 ] The person considered " private attorney general '' is entitled to recover attorney 's fees if he or she prevails. The rationale behind this principle is to provide extra incentive to private citizens to pursue suits that may be of benefit to society at large. Another example of the " private attorney general '' provisions is the Racketeer Influenced and Corrupt Organizations Act ( RICO ). RICO allows average citizens ( private attorneys general ) to sue those organizations that commit mail and wire fraud as part of their criminal enterprise. [ citation needed ] To date, there are over 60 federal statutes [ citation needed ] that encourage private enforcement by allowing prevailing plaintiffs to collect attorney 's fees. Attorneys who function as a private attorney general do so without compensation. The statutes permitting a plaintiff to recover attorneys ' fees have been held not to apply when the plaintiff is an attorney.

Definitions : ***18 U.S.C. 4 Whoever, having knowledge of the actual commission of a felony cognizable by a court of the United States, conceals and does not as soon as possible make known the same to some judge or other person in civil or military authority under the United States, shall be fined under this title or imprisoned not more than three years, or both. ***Penal Code 115.5 ( a ) Every person who files any false or forged document or instrument with the county recorder which affects title to, places an encumbrance on, or places an interest secured by a mortgage or deed of trust on, real property consisting of a single-family residence containing not more than four dwelling units, with knowledge that the document is false or forged, is punishable, in addition to any other punishment, by a fine not exceeding seventy-five thousand dollars ( {$75000.00} ). ( b ) Every person who makes a false sworn statement to a notary public, with knowledge that the statement is false, to induce the notary public to perform an improper notarial act on an instrument or document affecting title to, or placing an encumbrance on, real property consisting of a single-family residence containing not more than four dwelling units is guilty of a felony. - See more at : XXXX XXXX XXXX XXXX XXXX Both statutes [ RICO and Clayton Act ] bring to bear the pressure of private attorneys general on a serious national problem for which public prosecutorial resources are deemed inadequate ; the mechanism chosen to reach the objective in both the Clayton Act and RICO is the carrot of treble damages.

[ Agency XXXX XXXX v. XXXX XXXX XXXX ] [ XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XX/XX/XXXX ) ] [ bold emphasis added ] In rejecting a significantly different focus under RICO, therefore, we are honoring an analogy that Congress itself accepted and relied upon, and one that promotes the objectives of civil RICO as readily as it furthers the objects of the Clayton Act. Both statutes share a common congressional objective of encouraging civil litigation to supplement Government efforts to deter and penalize the respectively prohibited practices. The object of civil RICO is thus not merely to compensate victims but to turn them into prosecutors, " private attorneys general, '' dedicated to eliminating racketeering activity. XX/XX/XXXX., at XX/XX/XXXX ( citing XX/XX/XXXX-XX/XX/XXXX, XX/XX/XXXX , at XX/XX/XXXX ) ( civil RICO specifically has a " further purpose [ of ] encouraging potential private plaintiffs diligently to investigate '' ). The provision for treble damages is accordingly justified by the expected benefit of suppressing racketeering activity, an object pursued the sooner the better.

[ XXXX v. XXXX et al., XXXX XXXX XXXX ( XX/XX/XXXX ) ] [ bold and underline emphases added ] Attorney General, Private The private attorney general concept holds that a successful private party plaintiff is entitled to recovery of his legal expenses, including attorney fees, if he has advanced the policy inherent in public interest legislation on behalf of a significant class of persons. XXXX v. Housing Authority of City of XXXX, Ga., XXXXGa., XXXX XXXX XXXX XXXX. See also Equal Access to Justice Act.

[ XXXX Law Dictionary, Sixth Edition ] [ bold emphasis added ] Note : The following California State statutes were recently amended by voter approval of Proposition 64. We leave these provisions here, for comparative historical purposes.

Private Attorney General statutes, California Business and Professions Code Section 17204. Actions for any relief pursuant to this chapter shall be prosecuted exclusively in a court of competent jurisdiction by the Attorney General or any district attorney or by any county counsel authorized by agreement with the district attorney in actions involving violation of a county ordinance, or any city attorney of a city, or city and county, having a population in excess of 750,000, and, with the consent of the district attorney, by a city prosecutor in any city having a full-time city prosecutor or, with the consent of the district attorney, by a city attorney in any city and county in the name of the people of the State of California upon their own complaint or upon the complaint of any board, officer, person, corporation or association or by any person acting for the interests of itself, its members or the general public.

[ bold emphasis added ] Section 17535. Any person, corporation, firm, partnership, joint stock company, or any other association or organization which violates or proposes to violate this chapter may be enjoined by any court of competent jurisdiction.

The court may make such orders or judgments, including the appointment of a receiver, as may be necessary to prevent the use or employment by any person, corporation, firm, partnership, joint stock company, or any other association or organization of any practices which violate this chapter, or which may be necessary to restore to any person in interest any money or property, real or personal, which may have been acquired by means of any practice in this chapter declared to be unlawful.

Actions for injunction under this section may be prosecuted by the Attorney General or any district attorney , county counsel, city attorney, or city prosecutor in this state in the name of the people of the State of California upon their own complaint or upon the complaint of any board, officer, person, corporation or association or by any person acting for the interests of itself, its members or the general public.

XXXX 18 U.S.C. 2381 treason Whoever, owing allegiance to the United States, levies war against them or adheres to their enemies, giving them aid and comfort within the United States or elsewhere, is guilty of treason and shall suffer death, or shall be imprisoned not less than five years and fined under this title but not less than {$10000.00} ; and shall be incapable of ho

12/27/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 95765
Web
This complaint is directed at Mr. Cooper, formerly known as Nationstar Mortgage who is the current servicer of my mortgage loan. My specific complaint is in reference to a series of misstatements, misrepresentations and contradictions over the past 11 months that now place me in great financial distress, threaten my ability to keep my home, negatively affect my credit history and my wellbeing. Overview : On XXXX XXXX, XXXX I went online to the Mr. Cooper website to make my XXXX XXXX, XXXX payment. According to online statements and letters generated by Mr. Cooper since XXXX XXXX, XXXX, the amount of my mortgage payment was to be {$1600.00} and the due date was XXXX XXXX, XXXX. When I logged in to the account overview page I found that my next payment was for {$18000.00} and due XXXX XXXX, XXXX. The page also informed me Your account is not eligible for payments. Please call us After seeing this shocking information on XXXX XXXX, XXXX, I initiated two phone calls with Mr. Cooper Customer Service representatives ( XXXX XXXX and XXXX XXXX ) and have traded electronic discussion with a XXXX XXXX, a customer service person via the Consumer Affairs website. The crux of their explanation was that someone in their Hardest Hit Funds dept. ( potentially a third-party vendor ) reviewed my account on XXXX XXXX, XXXX and reversed a {$40000.00} payment they had received and processed 11 months ago, back on XXXX XXXX, XXXX that they ( Nationstar/Mr. Cooper ) used to pay ahead my monthly payments and reduce principle. At no time, up to today, has anyone from Mr. Cooper ever called me, nor have I received any written notification relating to this reversal these representatives described to me. If I had not logged on to their website on XXXX XXXX, I would still be unaware of this adjustment. In each of my calls, when I asked if I could speak a supervisor in their HHF department ( where the decision was made ), I was told I could not. In her last written response to me, XXXX XXXX admitted Nationstar had made an error 11 months ago when they processed the {$40000.00} payment, but offered no explanation or opportunity to speak with anyone about the decision, nor any direction regarding my account, due for a {$21.00}, XXXX payment in 10 days. In my complaint I will provide a detailed timeline and documentation that will demonstrate that the payment accepted and processed by Nationstar on XXXX XXXX, XXXX was correct, in fact, directed by Nationstar. I will also provide months of documentation which they now contradict with no evidence, no justification, no notice or ability to appeal. What I seek is the ability to have the actions of Mr. Cooper be examined for legal and compliance violations and that the {$40000.00} be reapplied as they offered to do 11 months ago. Full Story and timeline : In XXXX of XXXX I was offered a mortgage loan modification by Nationstar mortgage ( Exhibit 1, copy of modification agreement is provided ). This agreement called for me to make a qualifying payment of {$2800.00} to enter the modification. It called for payments of {$660.00} ( {$1000.00} with impounds ) for two years beginning XXXX XXXX, XXXX through XXXX XXXX XXXX Exhibit 2 -copy of mortgage stmt dated XXXX XXXX, XXXX provided to confirm ). All payments were paid on time, as agreed between XXXX XXXX and XXXX XXXX. In XXXX XXXX, I was notified that my monthly payment would be increasing from {$1000.00} in XXXX XXXX to {$2600.00} beginning XXXX XXXX, XXXX ( Exhibit 3 - copy of monthly statement dated XXXX/XXXX/XXXX attached ). Concerned that this 265 % increase in payment would be problematic I contacted Nationstar for possible assistance. They offered nothing. I was able to make the higher payments due for XXXX, XXXX and XXXX ( Exhibit 4 - stmts dated XXXX/XXXX/XXXX, XXXX/XXXX/XXXX and XXXX/XXXX/XXXX documenting these payments ). In XXXX XXXX I contacted a California non-profit organization, Keep Your Home California ( KYHC ) and asked for their assistance. They offered a principle reduction program ( PRP ) which I was pre-qualified for. I completed their paperwork. On XXXX XXXX, XXXX I received an approval letter from KYHC ( Exhibit 5 -Notification of PRP Approval attached ), indicating they would provide {$40000.00}. **An important part of the KYHC PRP process was KYHC worked with Nationstar ( my servicer ) to determine an amount of funds that Nationstar would use to provide payment assistance. According to KYHC personnel, it was Nationstar that directed KYHC to provide the {$40000.00}. Among the key information in this letter were the statements Your servicer is responsible to provide you detailed information regarding how PRP benefit assistance will be applied to your loan. Additionally, the letter instructed me that my servicer would send me documents related to the principle reduction and new lower payments and that I must complete them. It added, If you have not heard from your mortgage servicer or do not receive a new monthly mortgage stmt within 30 days that reflects the application of the PRP funds, we recommend you contact your Servicer. I followed all instructions. I completed the KYHC Promissory Note and Deed of Trust ( Exhibit 6 - attached ) and returned to KYHC. I called KYHC to ask what payment relief I could expect, or how that would work. I was told that is completely up to Nationstar, they will tell you how the funds can be used. I looked out for documents from Nationstar. None came. I continued to regularly check my Nationstar account online to see if/when the {$40000.00} PRP funds were received and applied. On XXXX XXXX, XXXX I checked my Nationstar account online and found a statement generated XXXX XXXX, XXXX reflecting transaction activity of {$40000.00} on XXXX/XXXX/XXXX ( Exhibit 7 - attached statement dated XXXX/XXXX/XXXX documents the XXXX XXXX, XXXX activity ) confirming receipt and processing of the KYHC funds. It also showed my next payment was due XXXX/XXXX/XXXX. On XXXX XXXX, XXXX I still had not received anything from Nationstar ( no documents to complete or notification of receiving the {$40000.00} ), and so I called them. I spoke to a customer service representative who confirmed receipt of the {$40000.00} and how it had been applied. I explained to her where the funds had come from and why. I asked what Nationstar could offer to provide payment relief. After an extensive hold to confer with her supervisor, the Nationstar representative informed me that Nationstar could use the funds received to pay ahead up to six monthly payments. The balance of the {$40000.00} would then be applied to the principle balance. She indicated that 6 months was the maximum amount of time Nationstar could pay ahead, however if I wanted to pay ahead for longer, I would just need to call in and request it. When I agreed to the six months pay ahead arrangement, she confirmed with me that my next due payment would be XXXX/XXXX/XXXX. She also told me no paperwork would need to be completed by me for this purpose. On XXXX XXXX, XXXX, Nationstar sent me a letter confirming this arrangement, stating my We are writing you to notify you that your account is currently paid ahead. As of the date of this letter, you are due for your XXXX/XXXX/XXXX payment. ( Exhibit 8 - copy of this letter is attached ). On XXXX XXXX, XXXX, Nationstar generated a monthly mortgage statement that indicated the next payment due was XXXX/XXXX/XXXX. In the Transaction Activity section of the statement adjustments is shown dated XXXX/XXXX/XXXX that distributed the {$40000.00} as described in the XXXX XXXX, XXXX call to Nationstar ( Exhibit 9 - a copy of this statement dated XXXX/XXXX/XXXX is attached ). On XXXX XXXX, XXXX I checked my account online and found that I was due for an XXXX XXXX, XXXX payment of {$1500.00}, contradicting the information given to me by Nationstar in the XXXX XXXX call, XXXX XXXX, XXXX letter and XXXX XXXX, XXXX statement. I had not received any calls or written notifications from Nationstar regarding changes or adjustments. I contacted Nationstar and on XXXX XXXX, XXXX I spoke to XXXX, a customer service representative for Nationstar and asked what had occurred. After an extensive hold, XXXX informed me that the XXXX adjustments were not executed correctly. After conferring with her supervisor, she told me they would submit a research request that would correct the error so that my account would be paid ahead for 6 months and the balance of the {$40000.00} applied to principle. On XXXX XXXX, XXXX, I checked my account online and found a statement generated by Nationstar dated XXXX/XXXX/XXXX confirming what I was told on XXXX. The statement indicated my next payment due date was now XXXX/XXXX/XXXX. The Transaction activity portion of the statement reveals the reversing of the {$40000.00} on XXXX/XXXX/XXXX and XXXX/XXXX/XXXX, and then the re-application of the {$40000.00} on XXXX/XXXX/XXXX paying my account ahead for 6 months ( Exhibit 10 - statement dated XXXX/XXXX/XXXX is attached confirming these transactions ). The statement dated XXXX/XXXX/XXXX had been deleted from the Nationstar website. On XXXX XXXX, XXXX, I checked online and found a monthly mortgage statement dated XXXX/XXXX/XXXX. This statement confirmed my next payment due date was XXXX/XXXX/XXXX ( Exhibit 11 - statement dated XXXX/XXXX/XXXX is attached ). On XXXX XXXX, XXXX I checked my Nationstar account online and found I was due for a XXXX XXXX, XXXX payment of {$1500.00}, contradicting my conversation with XXXX on XXXX XXXX, and the two previous mortgage statements. I had not received any calls or written notifications from Nationstar regarding changes or adjustments. I contacted Nationstar and spoke with a customer service representative. I explained the situation and expressed concern that a pattern of contradicting information and errors was occurring with my mortgage. After a 45-minute hold, the representative told me she would research the issue and call me back within 24 hours. She never called. On XXXX XXXX, XXXX I called Nationstar again and spoke with another customer service representative. After a long hold conferring with her supervisor, she told me they would submit another research request to resolve the matter. Over the next few weeks I continued to check my account online, but did not see the adjustment. I called in several more times and was assured each time Nationstar was researching the problem and would resolve it. On XXXX XXXX, XXXX, Nationstar generated an online mortgage statement that indicated I was now due for two payments on XXXX XXXX, XXXX and added a late fee. The transaction activity section indicated a series of reversals totaling {$40000.00} back dated to XXXX XXXX, XXXX, which contradicted at least four previous calls and previous Nationstar mortgage statements and misrepresented account activity ( Exhibit 12 -statement dated XXXX/XXXX/XXXX attached ). The XXXX XXXX, XXXX statement was deleted from the Nationstar website. On XXXX XXXX, XXXX I still did not see the adjustments Id been assured of, so I called Nationstar and spoke to a customer service representative named XXXX. I expressed to him my concerns regarding all the errors and the extended amount of time to resolve my account. He explained that previous representatives had not executed the arrangement properly and assured me he would, telling me it would take 7 business days to do so. When I checked online XXXX XXXX, XXXX, the overview showed my payment due date was now XXXX XXXX, XXXX. On XXXX XXXX, XXXX Nationstar generated a monthly mortgage statement which reflected a payment due date of XXXX XXXX, XXXX. The payment amount now was {$1600.00}. The transaction activity section of the statement reflected reapplication of the {$40000.00} back dated to XXXX XXXX, XXXX ( Exhibit 13 - copy of XXXX/XXXX/XXXX statement attached ). On XXXX XXXX, XXXX Nationstar generated an online statement ( Exhibit 14 -copy of XXXX/XXXX/XXXX attached ) consistent with the XXXX XXXX. Payment of {$1600.00}, payment due date was XXXX XXXX, XXXX. On XXXX XXXX, XXXX a letter ( Exhibit 15 - copy of letter attached ) from Mr. Cooper ( formerly Nationstar ) writing to notify you that your ( my ) account is paid ahead, next payment due date XXXX/XXXX/XXXX. On XXXX XXXX, XXXX Mr. Cooper generated an online statement ( Exhibit 16 copy of XXXX/XXXX/XXXX statement attached ) indicating payment of {$1600.00}, payment due date of XXXX/XXXX/XXXX. On XXXX XXXX, XXXX a letter ( Exhibit 17 - copy of letter attached ) from Mr. Cooper writing to inform you ( me ) that your account is currently paid ahead, next payment due date XXXX/XXXX/XXXX. On XXXX XXXX, XXXX Mr. Cooper generated an online statement ( Exhibit 18 copy of XXXX/XXXX/XXXX statement attached ) indicating payment of {$1600.00}, payment due date of XXXX/XXXX/XXXX. By the beginning of XXXX XXXX, it finally seemed the issues with Nationstar, now Mr. Cooper had been resolved. It finally seemed that the KYHC funds had provided the relief from the {$2600.00} loan payments and that I would soon be making affordable payments from now on. Between XXXX XXXX and XXXX XXXX, XXXX, I had received two letters and four consecutive monthly statements confirming what I had been told in XXXX, despite the many missteps, my next payment due was going to be {$1600.00} and it would be due XXXX XXXX, XXXX. I received no calls or notifications from Mr. Cooper regarding any issues or adjustments to the contrary. Until I logged into my Mr. Cooper account on XXXX XXXX, XXXX to make the payment due XXXX XXXX, XXXX. On XXXX XXXX, XXXX I logged in to my Mr. Cooper account to make my XXXX XXXX, XXXX payment. As previously related, what I found was that my next due payment was XXXX/XXXX/XXXX and was {$18000.00}!! The website overview page also said Your account is not eligible to make payments. Please call us at XXXX for assistance ( Exhibit 19 copy of screen shot attached ). I immediately called in assuming that another error had occurred and would be resolved. Instead I spoke to someone who was quite nasty. I describe to her what had occurred over the last 11 months. After putting me on hold, she came back and told me that on XXXX XXXX, XXXX my account was reviewed by the Hardest Hit Funds department. She said that they had reversed out all the {$40000.00} funds because it violated my agreement with KYHC. I asked her where the funds were. She asked me if I had checked my account. I told her the funds were not in my account. She told me she didnt know where they were. I asked her what I was supposed to do to resolve this and she said I could do whatever I wanted. I asked to speak to a supervisor, she hung up on me. I then called KYHC to see if the funds had been sent back to them. I spoke with XXXX in the KYHC funding department who looked up my file. I described to her what Id been told earlier by the Mr. Cooper representative. XXXX told me, that is not right referring to comment the Mr. Cooper representative said about our agreement. She confirmed that the original use of the {$40000.00}, to pay ahead and apply the balance to principle was not an issue and there was no justification for Mr. Cooper to reverse the funds. She told me to call Mr. Cooper and ask for a supervisor in their Hardest Hit Funds department and they should be helpful. She asked me to call her again in a few days to see if the funds were received by KYHC. On Monday XXXX XXXX I called Mr. Cooper again. I spoke to a customer service specialist named XXXX. She would not give me her last name but gave me her employee ID, XXXX XXXX listened to my story and put me on hold to research. She confirmed with me that somehow your account was coded for Hardest Hit Fund and after a review that department reversed out the {$40000.00} because it was not allowed on my account. I asked her if I could speak to a supervisor in the Hardest Hit Funds and she said I could not. She explained that she did not have the ability to transfer clients to that department nor did she have a phone number or email I could use to contact them. After she reviewed my account statements going back the previous six months XXXX said to me, wow, this is a mess. Later that day I receive a written response via the Dept of Consumer affairs website from XXXX XXXX XXXX, a customer service specialist at Mr. Cooper. I had been connected with her after filing a review of Mr. Cooper on that website. She provided the same information about what happened. She did not offer any solutions, nor was she able to tell me where the {$40000.00} went. On Tuesday XXXX XXXX, XXXX I contacted KYHC and spoke again to XXXX in their funding department. She confirmed that KYHC had still not received the {$40000.00} from Mr. Cooper. I relayed the information Mr. Cooper had provided and she stated, they do not know what they are doing. She went on to explain to me that Nationstar/Mr. Cooper had in fact, been consulted as part of KYHCs approval process. As XXXX put it, they told us to send the {$40000.00}. So, the issue of accepting those funds was approved by Nationstar before KYHC approved me or sent Nationstar the funds. XXXX continued, KYHC doesnt just send out {$40000.00} without confirming everything with your servicer, and that was done in your case with Nationstar. The last thing XXXX said to me was, you should get a lawyer. XXXX XXXX. I received a new online statement from Mr. Cooper. The statement dated XXXX/XXXX/XXXX indicated my payment due date was now XXXX XXXX, XXXX and my payment due was for {$21000.00} ( Exhibit 20 copy of XXXX/XXXX/XXXX statement attached ). The Transaction Activity shows a series of back dated reversals and charges. The account overview page still showed payment due date of XXXX XXXX, XXXX for {$18000.00}, contradicting this statement. Summary : So as of today, XXXX XXXX, XXXX I have no idea where my mortgage account stands or what I am supposed to do next to address the errors. For 11 months I have experienced consistent misrepresentations both verbal and in writing from Nationstar/Mr. Cooper. I have done everything I was instructed to do since the loan modification was put in place in XXXX. I have done everything I was told to do when approved by XXXX in XXXX. I have done everything I was told to do by Nationstar since they received the {$40000.00} inXX/XX/XXXX. I still have not received any notifications for any adjustments or issues by Mr. Cooper. The only letters and statements Ive received from them appear here as Exhibits that contradict what they are telling me now. I am asking that the events documented in this complaint be reviewed for compliance to relevant regulations concerning mortgage servicers. In addition to obvious incompetence over the past 11 months, I am concerned that my rights as a consumer have been violated by Mr. Cooper on multiple occasions. As their own employee has said, its a mess when referring to my mortgage account. I am asking that the {$40000.00} that Nationstar accepted and applied to my account 11 months ago immediately be applied to my account. Finally, I am requesting protection from Mr. Coopers actions in terms of my credit history ( they are not reporting payments that were made ) and my home ( in one month my mortgage statements report 3 different stories ). I thank you for your assistance and attention to this mess.
08/09/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • XXXXX
Web
Nationstar Mortgage LLC Attn : Customer Relations XXXX. XXXX XXXX XXXX, TX XXXX XXXX XXXX Customer Advocate Manager Nationstar Mortgage LLC XXXX. XXXX XXXX XXXX, TX XXXX XXXX : XXXX E-mail : XXXXXXXXXXXX XXXX XXXX CA XXXX XXXX XXXX, XXXX Loan XXXX Reference Number XXXX RE : Removal, Suspension or Postponement of Sale Date to validate the amount owed and reinstatement of workout options proposed. Dear Nationstar Customer Relations : Please take this letter as a Written Qualified Request under the Real Estate Settlements and Procedures Act. We respectfully request the removal, suspension or postponement of the pending sale date of XX/XX/XXXX because we are disputing the amount that is owed per the Mortgage Payoff Statement of XX/XX/XXXX and requesting a modification per the terms of the modification offered on XX/XX/XXXX and have provided a proposal which is sufficient to reduce the monthly payments. We received a letter via secure email from Nationstar dated XX/XX/XXXX with an RE : Nationstar Reference Number XXXX signed by XXXX XXXX, Customer Advocate Manager but none of the following enclosed documents noted in the second paragraph of that letter such as the Note and Security Instrument, Payment history, HUD-1, payoff quote or Notice of Servicing Transfer. We never received this letter or accompanying documents via regular US mail. We respectfully request that you prepare the above documents and deliver them to us via the secured website you have for our account at https : //www.nationstarmtg.com or by certified mail or other traceable form of mail as we have had numerous issues in receiving mail when you have stated you have sent us mail. Additionally on the second page of the letter from Nationstar dated XX/XX/XXXX with an RE : Nationstar Reference Number XXXX, you say in the second paragraph, Please note will not be able to assist with any of these matters and we would like clarification as to what this sentence means. During the last review for loan modification, in which our income and expenses you state were not used the ambiguously worded denial letter stated that a third part valuation was developed and used, and we did not receive a copy of that evaluation and are hereby requesting it again just as we did in our previous letter on XX/XX/XXXX but never received a copy via email or in the mail or posted to the secured Nationstar website. We are also again requesting to know why the loan modification request of XX/XX/XXXX was denied when it was approved on XX/XX/XXXX since all of the payments were saved up since XX/XX/XXXX which amounts to approximately {$26000.00} available today for Nationstar to provide as our contribution towards a loan modifications arrears and lender paid advances. We request a detailed breakdown of the lender paid advances, escrow advances, legal fees and county recording fees. We are also requesting to know why income and expenses were not used for the modification evaluation as this would seem to be incongruent with making a loan modification that would be successfully performing for the investor of this loan and affordable for the borrower. We are also requesting to know why the payment could not be reduced during the request for modification, is this an investor rule or a Nationstar rule? We are ok with keeping the same payment or increasing it because my husband and my income has recovered since our hardship that caused us to fall behind on this option adjustable rate mortgage. We were told verbally by your representatives that we could not get a loan modification because we were too far behind on our loan, despite all the delays being Nationstars fault. We are also requesting to know what the net present value loan modification input data was used for the loan modification evaluation as well as the output results that your systems generated for the loan modification review that resulted in a XX/XX/XXXX approval under that HAMP Streamline offer. The investor of the loan that you provided in the XX/XX/XXXX letter states the investor is XXXX XXXX with the trustee being : XXXX XXXX XXXX, XXXX. as Trustee XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MA XXXX E-mail Address : XXXXXXXXXXXX But this is not what is recorded in public records, nor in the XXXX XXXX XXXX XXXX ( XXXX ) nor in any correspondence from Nationstar in our online account or via mail. We are disputing that the investor of our loan is SARM XXXX and believe that the investor of our loan would benefit from a loan modification by recouping the principal and past due along with future interest payments over the remaining 214 months of our loan per your guidance in the letter from Nationstar dated XXXX with an RE : Nationstar Reference Number XXXX. We dispute the information Nationstar has provided and believe that you are incorrect in asserting that the investor is the above named entity since nothing has been recorded in public records or the XXXX XXXX XXXX XXXX to validate this fact. The funding of our loan was not in the name of the above investor and we have had several servicers since we funded our loan and have never been told our investor trustee is XXXX XXXX XXXX, XXXX. or given an opportunity to discuss our loan directly with them. Nationstar, which you state is working on behalf of XXXX XXXX XXXX, XXXX. as Trustee for XXXX XXXX was willing to increase our payments on our loan due to the delinquency because on XX/XX/XXXX, Nationstar generated a modification plan that increased our payments from {$2500.00} to {$2900.00} but was this was never received by us in time and we have provided evidence of this modification offer in our last correspondence. However, in your letter from Nationstar dated XX/XX/XXXX with an RE : Nationstar Reference Number XXXX you state on page 3 that our Fully Amortized Pre Modification P & I is {$3000.00} and our mortgage statement as of XX/XX/XXXX show the payments being {$2500.00} fully amortized, consisting of {$1000.00} principal and {$1500.00} interest each month. These fully amortized payments change on the other mortgage statements we receive each month. We requested a Mortgage payoff quote and one was generated on XX/XX/XXXX with an investor number of XXXX. The interest calculated from XX/XX/XXXX to XX/XX/XXXX is {$100000.00}, late fees of {$470.00}, lender paid expenses of {$15000.00}, escrow advances of {$53000.00} and legal fees of {$12000.00} and county recording fees of {$50.00}. This total amount is {$180000.00}. We request detailed accounting of these numbers, the dates incurred, the amounts incurred on those dates and the reasons why they were incurred. In your letter from Nationstar dated XX/XX/XXXX with an RE : Nationstar Reference Number XXXX you state on page XXXX that our Post Modification Unpaid Principal Balance ( UPB ) is {$630000.00}, yet the mortgage payoff statement of XX/XX/XXXX shows the total amount with principal balance and the {$180000.00} from the last paragraph equaling {$660000.00}, a difference of {$23000.00} more in less than a month. This is unacceptable and baffling and leads to further doubt about Nationstars handling of the loan modification request evaluation, billing practices and amounts owed. We received the modification offer in XX/XX/XXXX only after calling Nationstar and asking why this offer was never delivered in a timely manner. Your representatives stated that the offer was made via certified US mail to our previous address, yet no proof of this certified mail was ever offered. Your representatives never offered to take the mortgage trial period plan payments in XX/XX/XXXX so we could be permanently modified and this was an option. Perhaps this is because it was to Nationstars benefit to keep the loan delinquent and have that HAMP program expire at XX/XX/XXXX. In that case of the streamline modification, the payments went up and we were ok and remain ok with getting those payments and have been asking for similar Trial Period Plan payments since our combined household income can sustain a payment around {$3000.00} to {$4500.00} per month. Please know we want to keep our home and can make our regular monthly payments and request a capitalization of the arrears and advances made on our behalf for our loan and would like this information shared with the investor of our loan, after verifying who the investor really is and accurate accounting for what is owed and advanced by Nationstar. When we last wrote to you on XX/XX/XXXX adding our unpaid principal balance of {$470000.00} plus the {$220000.00} that is the total amount due from the servicing overview page at www.nationstarmortgage.com the total amount becomes {$700000.00}. However, we have come to now find out this amount is inaccurate and we demand an accurate and detailed itemized breakdown as to what is really owed. Today, we find out that as of XX/XX/XXXX there is only {$660000.00} in total amount owed to pay off this loan and we dispute this amount. On the Mortgage Payoff Statement of XX/XX/XXXX, it states there is an amount owed of {$12000.00} in attorneys fees, an increase of {$12000.00} since the XX/XX/XXXX payoff quote and we dispute this amount as being owed on our account as we never agreed to this and it is not reasonable since no attorneys have tried to mediate the dispute we have with Nationstar during this period of XX/XX/XXXX to the present or from XX/XX/XXXX until now. We have money saved up to put towards the arrears or lender paid expenses as well in the amount of nearly {$30000.00}, but want a detailed accounting of the XX/XX/XXXX MORTGAGE PAYOFF STATEMENT as to why and how the following are listed and an itemized detailed accounting of each along with detailed description of each : Interest calculated from XX/XX/XXXX to XX/XX/XXXX of {$100000.00} since this is an adjustable rate mortgage, Late fees of {$470.00}, Lender paid expenses at {$15000.00}, Escrow Advances : {$53000.00} Legal Fees : $ XXXX County Recording Fees : {$50.00} Please verify in writing that the investor of the loan will allow a modification under specific rules and limitations, and what these rules and limitations are specifically. We were told by your representative that since we are so far behind and the floor interest rate is 4.00 % then the investor can not create a payment that is lower than the fully amortized option ARM payment from XX/XX/XXXX and we would like to know exactly what the requirements are for achieving a loan modification under the investors rules. We want verification that the floor rate of a loan modification is 4.000 %. If this is the case, and it is in fact verified that our Amortization Duration is 214 months, then the following proposal makes sense : Fully Amortized Pre Modification P & I : {$3000.00} ( please validate if this is correct or {$3000.00} is correct ) Post Modification Unpaid Principal Balance : {$660000.00} ( this amount is in dispute per reasoning and requests above but used for this proposal ) Value used in modification review : {$830000.00} ( Still need copy of this valuation since no appraisal was conducted ) Amortization Duration : 214 months ( this is in dispute since we dont have the payment history or the Note ) Post Modification Interest Rate : 4.000 % ( we are ok with this interest rate ) Post Modification P & I : {$4300.00}. We can afford this payment. However, if we contribute {$25000.00} towards reducing our principal balance from our savings and all of the {$180000.00} from the mortgage payoff statement is deferred as a balloon payment to the last payment of the loan in month 214, and then we have : A new Post Modification Unpaid Principal Balance of : An interest bearing principal balance of {$450000.00} and deferred {$180000.00} and a new Post Modification P & I of {$2900.00} which is lower than the {$3000.00} you stated in the XX/XX/XXXX letter and closer to the {$2900.00} that was from the Streamline modification offered XX/XX/XXXX but not mailed out from Nationstar until XX/XX/XXXX and not received by us until approximately XX/XX/XXXX. Please remove the sale date of XX/XX/XXXX and provide us with a detailed accounting of the above and take our proposal to the correct investor for our loan or make offer it to us yourself or something similar based on the remarkable circumstances surrounding this loan. Sincerely, F.M. cc : Consumer Financial Protection Bureau, XXXX, XXXX. Attached : XX/XX/XXXX monthly statement showing {$2500.00} is the amount due for regular monthly fully amortized payments ; the Trial Period Plan date XX/XX/XXXX that shows the payments that were offered were {$2900.00} ; Mortgage Payoff Statement from XX/XX/XXXX Mortgage Payoff Statement from XXXX XXXX Mortgage Monthly Statement from XX/XX/XXXX XX/XX/XXXX letter from Nationstars XXXX XXXX
06/06/2017 Yes
  • Debt collection
  • Mortgage debt
  • False statements or representation
  • Attempted to collect wrong amount
  • CA
  • 95070
Web
This matter refers to CFPB Case Number XXXX and inappropriate CFPB closing the file by notifying me that i : had received an answer from Nationstar Mortgage LLC when i : did not. Today, XX/XX/XXXX, i : received a canned and inappropriate answer and subsequent repeated misconduct by the alleged attorney XXXX XXXX XXXX XXXX 's fraud on CFPB as a government body. Please take notice that XXXX XXXX has incorrectly cited that my complaint has been addressed in previous court decisions. For number of independent reasons, this is a false and fraudulent assertion which mr. attorney is well aware of those fraudulent misrepresentation which are in part elucidated below : 1. CFPB must sanction this attorney 's misconduct as a matter of law based on the following facts : 2. Page 47 of the document that XXXX XXXX XXXX send me, is Instrument Number XXXX which reads as follows and is a nullity as a matter of law, see attachment, Nationstar in this instrument number XXXX has attempted to transfer the security out of a closed trust that closed in XX/XX/XXXX( see attached exhibit as evidence of the closed trust ) to Nationstar. Nationstar, then in instrument number XXXX, ( on page 48 of the instrument that XXXX send to me ) attempts falsely to reinsert the security back into the closed trust that closed in XX/XX/XXXXwhich is clearly in clear violation of Internal Revenue Code 860 ( f ), ( g ) and ( d ) and are ultra vires acts. 3. Ultra vires acts means that trusts were acting outside of their own by la ws. Pretender lenders entered into a complex series of transactions to avail themselves of significant tax benefits. Another purpose of the structure was to create bankruptcy remoteness. A critical part of securitization is to establish that the trusts assets are bankruptcy remote, meaning that they could not be claimed by the bankruptcy estate of an upstream transferor of the assets. Congressional Oversight Panel, XXXX Oversight Report Examining the Consequences of Mortgage Irregularities for Financial Stability and Foreclosure Mitigation at n. 35 ( 2010 ). It is against public policy to permit companies such as NATIONSTAR, XXXX XXXX XXXX as trustee and others to violate their own representations to the public, CFPB and to the Government without consequence. 4. Stated differently, CFPB will be aiding and abetting these companies to continue with their money laundering and XXXX scheme, since there was no loan to me from any of the these fictitious entities if no remedy is availed to me and to all others in the fake trust indentified in CFPB Case Number XXXX also attached. Such a result would not promote the interests of the CFPB.

5. None of my court actions passed the motion the dismiss, inappropriately and incorrectly, therefore none of my declarations and exhibits in CFPB Case Number XXXX, were discussed or addressed in any court. 6. None of the courts that Mr. attorney cited, had or have jurisdiction, because they all were bribed based on facts on records, at USDC, in state court, in XXXX District court of Appeals and in the XXXX Circuit court of Appeals. Again, based on facts on records, those judges were bribed. 7. Here are some additional courteousy evidence to CFPB : attached are true and correct copies of first pages of two instruments filed in county of XXXX XXXX Recorder 's Office, namely : A ) Instrument Number XXXX which is a lease agreement between judge XXXX XXXX XXXX 's husband associate justice XXXX and XXXX University, and i : request that the court take mandatory judicial notice of all evidence presented to CFPB under Fed. Rule 201 ( d ). Pursuant to Fed. Rule 201 ( e ) ; And, B ) Instrument Number XXXX which is Deed of Trust where XXXX XXXX XXXX XXXX is the grantee and judge XXXX and her husband associate justice XXXX or their so called trust are the Grantor. As it is evident before CFPB, Judge XXXX and associate justice XXXX have obtained bribes of {>= $1,000,000} labeled as " loans '' on a leased property, which is clearly violation of Title 18 USC 1346. 8. Therefore, as it is evident before CFPB, judge XXXX XXXX XXXX not only obtained bribes labeled as " loans '' on a leased property but also XXXX while obtaining bribes labeled as " loans '' on terms that are not available to the public, also violated XXXX XXXX loan limits. In XX/XX/XXXX ( attached instrument Number XXXX ) when judge XXXX XXXX XXXX obtained her bribe labeled as a " loan '', the XXXX XXXX Loan limit was {$410000.00}, however, judge XXXX received more than XXXX XXXX of bribe labeled as a loan on terms that are not available to the public on a leased property which surpassed the XXXX XXXX Loan Limits by ~ 4 folds. How can judge XXXX rebut these facts? lower court 's judge XXXX has been cut red handed and can no longer be a public official with all these baggage, 18 U.S. Code 201 - Bribery of public officials and witnesses. 9. Based on facts on records obtained from the government following Petitioner 's demand under FOIA, Judge XXXX XXXX XXXX ( lower court judge ) received bribes of {$120000.00} as of XX/XX/XXXX, and judge XXXX XXXX XXXX received bribes of {$66000.00} as of XX/XX/XXXXfrom COUNTY OF XXXX XXXX while taking official actions. 10. Attorneys from XXXX XXXX XXXX XXXX brought the matter that the County Court judges were bribed and corrupt back to court in XX/XX/XXXX. In this case known as XXXX XXXX the three judge appellate court once again ruled in favor of XXXX, saying that the counties were violating state law. The appellate judges stated : The bottom line : Sec Section 68220 subdivision ( a ) plainly requires any county paying its judges supplemental benefits as of XX/XX/XXXX to continue to pay its judges supplemental benefits, including all judges who took office afterXX/XX/XXXX albeit subject to the right of the county in the first two sentences of subdivision ( b ) to terminate those benefits after specified notice. The county has no choice and no discretion to fix judicial compensation, which has thus been prescribed by the Legislature. The opt-out provisions of the first two sentences of subdivision ( b ) provide the only choice a county has in that situation, and even then theres no fixing of compensation, just a choice to pay the prescribed amount or not to pay any supplemental compensation at all.

XXXX XXXX shifted the dynamic. The burden is now on the judges including the administrative judges at CFPB, the Clerk and its deputies, the counties, the local courts, the U.S. Attorney General, the State Legislature, the State Attorney General, the District Attorneys, the Commission on Judicial Performance and the Supreme Court and others to enforce the law. Not only all the orders issued by these bribed judges are void as a matter of law at XXXX, Id but also the Superior Court judges must either give back all the monies received since XX/XX/XXXX if such were above the annual XX/XX/XXXX level, or the judges and the counties , county supervisors, local courts and presiding judges and employees of both face criminal prosecution on both the state [ California Penal Code Sections 96.5 and 182 ( a ) ( 5 ) ] and federal level [ 18 U.S.C. Section 1346 ]. Additionally, the judges may be impeached by the State Assembly and convicted by the State Senate for misconduct in office. Further, the judges may be removed from office by the Commission on Judicial Performance and the California Supreme Court for taking illegal payments. The question now is will these individuals and entities fulfill their obligations? judicial bribery while taking official actions, violation of 18 USC 1346. 11. Moreover, these judges have been acting in complete defiance of enacted California and Federal Laws, to wit : 12 CFR 226.15 d, ( 1 ), ( 2 ), and ( 3 ), TILA at 1635 et. seq., Reg Z. by Federal Reserve, and SCOTUS SCOTUS unanimous decision in XXXX XXXX XXXX XXXX XXXX XXXX., 729 F. 3d 1092 ( 8th Cir. 2013 ), cert. granted, 82 U.S.L.W. 3366 ( U.S. XX/XX/XXXX ) ( Docket No. XXXX, SCOTUS Unanimous decision XX/XX/XXXX, Author : Justice XXXX ) since i : already have my non judicial judgment at TILA 1635 et seq. and CFPB must zealously protect my legal rights at TILA, Id. 12. The biggest mistake lawyers make is jumping into the middle of a fact pattern instead of starting at the beginning. Most foreclosures involve trusts at some point in the chain. And most trust, just like the fake trust identified here, do not exist as " legal persons ''. Without a legal person there can be no " jural act. '' Hence the Court lacks and lacked jurisdiction to perform any act other than the ministerial act of dismissing the foreclosure action in judicial states or striking the substitution of trustee, the notice of default and the notice of sale in non-judicial states as a matter of law. 13. Any recorded document involving a nonexistent legal person should also be removed from the county records. 14. The fact is that many trusts do not exist as " legal persons. '' just like the fake trust indentified that had no money to pay to pay for anything and was never formed properly. The drafting of an instrument declaring the intent to create a trust does not create a trust until it is signed by a trustor. 15. A trust instrument that relies upon the attachment of exhibits does not create a trust until the exhibits are attached. 16. The signing of a trust instrument with all the necessary exhibits attached does not create a trust with legal standing to do anything until assets are transferred into the trust. 17. The alleged trust instruments relied upon by foreclosing parties ( complete strangers to the alleged financial transactions ) are unsigned. They never had all the exhibits attached, the most important of which of course would be the alleged mortgage loan schedule. And the fake REMIC trusts never, based on facts on records send to CFPB, contained any assets or loans. 18. The reason is quite simple. The pretender lenders never intended to use any of the trusts except as window dressing to cover their actual activities, which is money laundering and XXXX schemes. 19. The pretender lenders have been relying on misdirection in order to get CFPB and others to take the trust seriously. 20. Since the alleged trust was never completely and legally formed, it does not and did not exist as a legal person. This is a jurisdictional issue that can not be waived or ignored by any court. Since the trust does not exist and did not exist as a legal person then it does not have any of the rights claimed by Mr. attorney XXXX purporting to represent the alleged trust. It might just as well be XXXX XXXX a fictional character. And anyone who derives their authority from XXXX XXXX, has nothing -- - no rights, powers or obligations except the obligation to represent facts and arguments that are true to the best of the lawyer 's knowledge and belief. 21. All of this is well-known to foreclosure mills and XXXX XXXX XXXX. Instead of refusing to act on blatantly invalid void documents and instructions, XXXX proceed because he gets paid to proceed. If XXXX did n't proceed, XXXX would n't get paid. And they would lose a 5 star client. 22. By the admission of XXXX, the alleged trust is and was empty and never had any assets, no other evidence exists to the contrary. 23. CFPB is requested to send safe harbor letters ( frivolous litigation ) that would require both the attorney XXXX and his nonexistent client to pay fees for defending a completely bogus action. 24. The problem is not just that the real party in interest has not been named. The problem is that there is no party entitled to perform any legal act. Hence the jurisdiction of all courts are completely absent ; and any action taken by any of those courts as though the trust existed, is completely void and without any statutory or constitutional authority. 25. This is not a tactical objection in order to obtain a " free house '' for me. It is a direct challenge to all court 's authority to take any action other than issuing a summary judgment and payment of my damages. And it is an invitation to CFPB to take a close a look at foreclosure mills as they do to the low hanging fruit of solo foreclosure defense lawyers who get charged with " foreclosure rescue schemes. ''

08/20/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • WA
  • XXXXX
Web
My mortgage has been sold repeatedly. My current mortgage lender/loan processor is Nationstar Mortgage, loan number XXXX. Nationstar 's customer service number is XXXX. As of XX/XX/XXXX, Nationstar Mortgage changed its name to Mr. Cooper Mortgage. There have been numerous complaints filed against Nationstar Mortgage for errors in accounting and loan processing. I imagine Nationstar changed its name to Mr. Cooper in order to separate itself from the lengthy list of consumer complaints. Please note that I have never missed a mortgage payment with any of my loan servicers, have never been late paying, and have always paid extra each month toward the principal of the loan. I also have an excellent credit rating. Nationstar took over my mortgage loan ( formerly with XXXX ) in XX/XX/XXXX. My first Nationstar Mortgage Statement, datedXX/XX/XXXX, shows an Escrow balance of {$2700.00}, transferred to Nationstar from XXXX. This transferred escrow balance was nearly enough to pay both my homeowner 's insurance and autumn property taxes that were due XX/XX/XXXX ( another {$150.00} was needed, and was easily paid in my XXXX and XX/XX/XXXX mortgage payments to Nationstar. ) There was no shortage in my escrow account. However, I received a new escrow statement from Nationstar dated XX/XX/XXXX, falsely declaring that my escrow account was short {$1200.00}. Since my property taxes did not increase by that amount, and I had never missed a payment, it is not possible that my escrow account was that short. My XXXX XXXX Mortgage statement increased my monthly mortgage payment by {$170.00}. This figure is in error since my property taxes increased by less than {$200.00} for the current payment cycle, or {$16.00} monthly. I have called Nationstar customer support several times to solve this problem, and to request an audit of my account to explain the accounting error. To date, I have not received an explanation as to how the XXXX XXXX, XXXX escrow analysis showed my account was short nearly {$1300.00}. I have lodged complaints to Nationstar, and have corresponded by phone and my email with Nationstar 's ( Mr. Cooper 's ) representative, XXXX XXXX, a Mortgage Customer service team leader : phone XXXX x XXXX, email XXXXXXXXXXXX. I have asked repeatedly for XXXX XXXX to find answers to my questions, and she has failed to do so. During a phone call with XXXX XXXX XXXX on XX/XX/XXXX, she explained that she found my missing money ( attributed ) to insurance premiums I paid but were missing in accounting, and said she would initiate a refund. She allowed me to choose to receive a check in the mail or have the refund applied to my principal balance. I opted to receive a check in the mail. She specified the amount of the refund to be {$1100.00}, and said it would take up to about three weeks to receive the check. I asked XX/XX/XXXX where the missing money was located, and she refused to answer. I asked for my insurance premiums to be removed from escrow collection due to the accounting errors, and XXXX processed this request. Nationstar granted my request in XX/XX/XXXX. Removing the insurance premiums from escrow collection put my account in balance, which seems to indicate there was indeed a problem with the accounting of my insurance premiums. During the phone conversations in XX/XX/XXXX XXXX XXXX stated that Nationstar needed to be reimbursed for insurance premiums paid on my behalf. This statement did not make sense in that Nationstar had already received adequate funds for this purpose in the escrow balance transfer received from XXXXXXXX XXXX in XX/XX/XXXX-XX/XX/XXXX. The refund check promised by XXXX XXXX never arrived. OnXX/XX/XXXX, I contacted her again by phone to find out what happened to the missing refund check. She was surprised that it had not arrived. After doing more research, XXXX XXXX stated that any rebates needed to come from my insurance company. This was impossible in that my insurance accounts were paid in full with no overages. I asked for XXXX XXXX to contact my insurance agents to problem solve, and she agreed to do so. It is important to note that Nationstar transmitted a check in the amount of {$1000.00} to XXXX XXXX XXXX XXXX in XX/XX/XXXXto pay for my homeowner 's policy as contracted. The check was not supposed to be sent there, but was supposed to be sent to my insurance agent, XXXX. XXXX had already paid the premium on my behalf, and had sent an invoice directly to Nationstar, but Nationstar ignored the invoice and sent the payment to the wrong location. XXXX XXXX considered Nationstar 's double payment an overage, and refunded the {$1000.00} to me directly. In turn, I had to repay XXXX the {$1000.00} directly. The strangest part about this sequence of events is that the {$1000.00} disbursement Nationstar made to pay for the insurance premiums was never reflected on any of my Nationstar mortgage statements as required. I assume this is why my escrow balance was in error. OnXX/XX/XXXX, I received another refund check from my agent at XXXX. The memo on the check said it was Mortgage Co. funds to XXXXreturn to client.. '' For reasons that Nationstar can not explain, it sent another {$81.00} to XXXX XXXX XXXX which was never invoiced. Neither XXXX nor XXXX have any idea why Nationstar sent the extra {$81.00}. Nationstar never provided an invoice that showed the request for the {$81.00}. I received the refund of {$81.00} from my agent. Strangely, Nationstar 's disbursement of the {$81.00} to XXXX XXXX XXXX does appear on my monthly mortgage statement, in contrast to the insurance premium {$1000.00} that was paid in XX/XX/XXXX and does not appear on any mortgage statement. Again, removing the insurance premiums from escrow brought my monthly payment back down to where it was supposed to be, but to date, there has been no satisfactory explanation as to how the error occurred, where the missing money is, or that an audit will be conducted. On XX/XX/XXXX, I spoke by phone again with XXXX XXXX. She mentioned she had discussed my case with her supervisor, and she said her supervisor decided a refund was unlikely because its against Nationstar policy, and that if Nationstar were to locate any missing funds, they would likely keep the funds to apply them toward property taxes. That statement did not make sense because I have paid all taxes and insurance as required by contract each month, never missing a payment. It seems arbitrary for Nationstar to decide to keep money that is above and beyond my contracted mortgage payment. I said this appeared to be punitive for an account in perfect standing. OnXX/XX/XXXX, I received a written response from Nationstar 's research department. Instead of accounting for the erroneous escrow analysis from XX/XX/XXXX, they performed escrow analysis after the insurance premium had been removed on XXXXXX/XX/XXXX. In effect, the written response ignored my direct request for an audit of the faulty XX/XX/XXXX escrow analysis that dramatically increased my monthly mortgage payments without explanation or correction to my account. I responded via email immediately to XXXX XXXX on XX/XX/XXXX. My response is quoted here : " XXXX, Thank you for sending the research response. I understand the information provided, but it does not answer the central question that I posed to initiate this research. The central question surrounds the XXXXXX/XX/XXXX escrow analysis I received from Nationstar. This research response below does not answer why my escrow account was short {$1200.00} as of that date, and what figures make up that amount. Property tax increases explain only a portion of this shortage. Removing my insurance premium from escrow solved the problem. The XX/XX/XXXX escrow was reworked because of this initial question, and I have not received an answer to the original question. I also do not understand why the {$1000.00} disbursement to may my homeowners insurance last XX/XX/XXXX is not reflected on any of my Nationstar mortgage statements. I need to have an answer to these specific questions, and I dont think I should wait another 2 months to get an answer. The original question about the huge shortage was addressed to XXXX at the end ofXX/XX/XXXX. '' XXXX XXXX avoided my email for a few days, but I sent another email demanding acknowledgement that she received my research request, and to explain how long it will take to receive an answer. On XX/XX/XXXX, XXXX XXXX replied that I should call her if I have questions. That same day, I replied to XXXX XXXX that I wanted everything in writing because calling her does not work, and she tends to be unresponsive. On XX/XX/XXXX, I wrote via email to XXXX XXXX : " Please see to it that the questions from myXX/XX/XXXX email are answered This is a reasonable quest. If you can not do this, then please put me in contact with your supervisor, or someone who is qualified to answer my noted questions from XX/XX/XXXX as requested. '' A few days later, I received a letter from Nationstar dated XX/XX/XXXX, regarding " Research Reference # XXXX. '' The letter states that Nationstar is in receipt of my research request datedXX/XX/XXXX. The letter quotes compliance with the Real Estate Settlement Procedures Act, and says a response will be provided within 30 days. That 30 day waiting period ended XX/XX/XXXX, so Nationstar is well past the response deadline. Furthermore, I clearly specified my questions were from my email to XXXX XXXX on XX/XX/XXXX, not XX/XX/XXXX. It appears that Nationstar/Mr. Cooper is purposefully failing to address accounting errors that pertain to my escrow account. Please note that according to XXXX XXXX, all of our various telephone conversations were recorded. I also have all of the emails between XXXX XXXX and myself, along with all of my statements and escrow analyses. My insurance agents at XXXX were copied on all of my written correspondence with XXXX XXXX, and I made a point of writing detailed synopses of the points we discussed by phone afterward, and I emailed these synopses to XXXX XXXX as well as to my insurance agents. The last time I spoke to XXXX XXXX by phone she said she had been defeated by this problem with my account and could not figure it out herself, even though she is escrow certified. She also mentioned she had reached out to the prior mortgage company, XXXX, to request information on my escrow account from them, but nothing ever came of that. XXXX XXXX has apologized to me for providing poor customer service and for failing to respond to my questions, and for not being able to solve these problems, but she has also refused to forward my questions to other qualified representatives at Nationstar to seek answers to my questions. It is now simply avoidance on Nationstar 's part. In summary, Nationstar has not explained why myXX/XX/XXXX escrow analysis showed an escrow shortage of nearly {$1300.00}, and has not made an accounting correction on any of my mortgage statements to reverse this problem, and has not conducted an audit of my account to my knowledge. Nationstar has not explained the irregularities in my escrow account ( shortages, missed disbursement line items on statements, sending payments to insurance without invoices, etc. )
11/29/2017 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • NM
  • XXXXX
Web Servicemember
This complaint is filed by XXXX XXXX XXXX XXXX, to whom Mr Cooper, is suing for foreclosure and demands by service a default judgement without first serving a complaint where it states WHAT IS THE CLAIM AGAINST ME. Your attorney wants to get XXXX from me for work you ordered him to do as your client, and wants to take my house away!!!!!!!!!!!!!!!!!!!! Looks like your attorney who represents mr cooper wants me to pay for fees that your bank should pay and want about XXXX $ for work performed on the loan that you have with the XXXX 's. It looks like he SENT HIPPA protected information about my finances that i sent to your bank upon request, see attached letter, to a post office box that belongs to XXXX XXXX XXXX and XXXX XXXX. I NEVER gave permission for rthis attorney to send non public information about my finances to this people. The XXXX 's are saying they have never been in foodstamps and that they did never apply for a forebearance or modification with you Nationstar/Mr Cooper and that they want the house to go to foreclosure and not be liable for a penny and that they can not pay you anything. they do not have money for an ice cream and that all the cash is tied into their residence, at XXXX XXXX that the money in Florida should not have to do with any money in NM. They are your mortgagors, not related to me in any way. I t looks that XXXX XXXX sent the financial documents I provided to the XXXX 's to their post office box. Well the damage is DONE. you already sent those there without my written consent or oral permission. I am going to have to pursue the matter against XXXX XXXX since he is on top of that SUING me for fees that Mr Cooper should have paid to evaluate my request for assumption and modification. The XXXX 's do not want to cooperate any more because the bank toook toooooo long in approving the modification and assumption/ Did the bank do the bpo appraisal of the house would have found out the property is no more valuable than XXXX if that it is a 3 br 2 bth 2 car garage 1500 sq ft home in a 30yr old neighborhood, dilapidated and XXXX XXXX , my mother, a senior rehab the house for living since it need roof, floor ac heater windows, water heater, etc WE bought the house in XX/XX/XXXX as a land contract and got title insurance. The mortgagors XXXX 's failed to keep the mortgage balance up to date. the payments sent until XX/XX/XXXX and some you seized as bank, Mr Cooper bank got them were received and cashed, the rest are missing I was told We want to assume a market value loan on the house since we have already XXXX in repairs into it, and need to be paid back along with the XXXX in cash payments since XX/XX/XXXX plus the deposit. According to the SAFE act provisions that also include residential dweling land contracts, if the seller the XXXX 's have sold either as a corporation ( XXXX XXXX and XXXX XXXX XXXX as registered in Florida ) or as individuals ( XXXX XXXX and XXXX XXXX ) have flipped more than 3 properties, in ayear, which they did in XX/XX/XXXX, the REC stands to no recall and no ballon. As such it is active. The mortgage failed due to the neglect of the seller to keep up to date, yet the seller, mortgagor I learned have flipped properties to amass around XXXX of cash that was put in a ( subject to full control and veil piercing ) XXXX that bought the XXXX XXXX property that the mortgagor lives in, and then the XXXX gifted that title to the two XXXX directors. XXXX and XXXX. Where this is relevant is because there is not enough money to keep the mortgage currrent in the possession of the escrow company and not enough money came back to NM from Florida. so the property is in NM, the money may be converted into land in florida. Again, the money here belongs to XXXX XXXX who is not in the mortgage and is social security funds that are protected by an act in NM that protects XXXX and older persons and social security funds from financial abuse by bank and entitites. As such, those will be protected to the fullest extent in NM by the latest Governor 's Act. The property does not seem to be claim homestead in Florida where the XXXX 's live and I do not think they have a loan in it or not for more than XXXX and their home is worth XXXX according to XXXX. The XXXX 's your mortgagors are NOT going to sell in Florida a superior property to pay you back what they owe you. They want it to go to foreclosure so they do not have to pay you back, Mr Cooper I paid I repaired the home, I am willing to work with the bank, and assume a loan that is commensurate with the market value of the home and current rate. In the event we can not work out a loan modification, we demand credit for the repairs and all the money back of the social security funds and down payment due to fraud in the contract if there is no workout. That puts a XXXX lien on the property, for social security funds incorrectly intercepted for loan payments for the XXXX 's, which is more than the cash value of this home today. I realize the bank may have more money on the. house than the house is worth, however, that is something that should be addressed with the XXXX 's as they did not fulfill their side of the contract, ( REC land contract ) as they were represented by counsel who coincidentally is the drafter of the contract, and withdrew representation in court this past XX/XX/XXXX, but was representing them for all this years where neither XXXX nor I, had privity of your mortgage balance and any defaults thereof We were relying on the offer of modification AND assumption that was extended to us. My mother helped me since I was unable to work and XXXX and care for XXXX children on welfare. Payments were made in hope to get a estimate on the modification/assumption and those need to be returned, we are talking about years in payments, jsut from Mr Cooper, let alone XXXX XXXX XXXX. The house is not worth more than XXXX. and Mr Cooper according to the response I attach, wants their debt to be paid current and the balance is XXXX or so since I just got information from Mr Cooper that neither XXXX nor XXXX knew before CFPB was involved. The house will NOT appraise for XXXX. Does the bank have a BPO or value that XXXX deems that house is worth XXXX, loan that Mr Cooper demands to keep current to do an " assumption ''?. I was told no more than XXXX Is Mr Cooper wanting to get paid 160 % of the appraised value of the home in order to fulfill their promise of assumption? Or they are talking about a reasonable option besides getting much less at the court steps XXXX or so by some investor who will then push the family to the street for profit and then flip it for what this family is wanting to pay by the assumption MODIFICATION. WHAT WE ARE ASKING IS TO GIVE US A PRICE OF THE HOUSE THAT IS CONMENSURATE WITH A LOAN ASSUMPTION/MODIFICATION FOR CURRENT VALUE IT appears that the XXXX 's have modified or forebear the loan making it over the amount that the REC shows as the wrapped mortgage, in that case, the real debtor of the money you are chasing who needs to have a 1099 are the XXXX 's. I have no information as to what happened with the XXXX XXXX XXXX loan that was supposed to be a payment of XXXX a month, according to Mr Cooper the payment is XXXX a month, that is not what the contract we have, the land contract says, in that case there is FRAUD somewhere, My mother is due over XXXX in repairs, deposits, payments if the contract was fraudulent, and Mr Cooper can not get paid from XXXX 's social security funds, and recouperate 160 % of what the house is worth, can you provide a current value of the home? Part of that money is in possession of Mr Cooper, part of the money is in possession of the XXXX 's and part is at XXXX XXXX. my mother XXXX is a senior and her social security funds should not be part of your profit/loss for her to have a negative amortization Since XX/XX/XXXX all XXXX XXXX 's money in savings with the trust, is MORE than the house is worth, can you work out a equitable fair agreement that is commensurate to market value for a workout? Any 1099 or lawsuit for deficiency should be on the XXXX 's and it may sit on their paid off home in florida forever ... as their responsibility. The mortgagor 's address is a matter of court record, in XXXX XXXX florida, if the mortgagors had money to flip properties, condos in florida, how come they neglected their obligation to pay the mortgage, I can not tell if there is conversion of funds, but I do not want to think you rather recover from a senior in NM that is not part of the loan, and demand she pays XXXX to make the loan current for a property valued at XXXX RATHER than getting the money from the debtor in Florida. Is it that FL has tougher homestead exceptions and protections than NM. Well, NM has an act protecting from economical abuse for seniors and XXXX especially dealing with social security funds, Please understand that there is no malpheasance in our part. The disconnect maybe that the attention of your mortgagors was on flipping houses cash in XX/XX/XXXX and ongoing rather than keeping up with the debt. I thought they were destitute and that is what it was purported to me so I paid all closing costs, all of it, and found out they bought a condo cash in Florida or several of them. Honor the assumption/modification offer as stated 2 years ago. That includes a market reserach/bpo/appraisal mls etc on the real market value of the home, ddeduct or give credit for the remodelling to XXXX XXXX since the delaipidated home would not have been worth XXXX. As such it will be better maybe XXXX I am guessing, Give the 1099 to the poeple who caused the problem, the mortgagors, and workout a modification with XXXX so you can get paid what you the bank would get otherwise as a foreclosure, flip investment property In fact selling to a homeowner, my kids and I with the help of my mother, would be a better option for the neighborhood, will keep the investment on remodelling etc out of court and in the house of the people who remodelled the house. And the bank will get paid more than selling in the courtsteps. Give us a proposal of modification AND assumption. You are not going to get SQUAT from the XXXX 's they put all their cash in the present home, all XXXX of it and the property is worth more than XXXX they are not going to sell their XXXX XXXX residence to pay you, the put a small lien of XXXX, and you are not going to succeed in recovering the funds without an order to sell that land in FL Selling XXXX will not make your loan whole either.
03/21/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • XXXXX
Web
We, as husband and wife, have had no choice but to recently, on XX/XX/XXXX, file a civil complaint in the Superior Court of California for the County of XXXX, as Plaintiffs in Pro Per, a Verified Complaint to XXXX XXXX XXXX Complaint after failing to obtain required information and debt validation we have repeatedly requested as required from Nationstar Mortgage LLC and the law firm XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX ), who are entities that are self-stated debt-collector and mortgage servicer and self-stated substituted trustee of a deed of trust respectively. Both these entities have been filing and have filed multiple recorded documents into our County of XXXX public records under our names and against our real property which is our primary dwelling and principal residence which we occupy and have occupied for 30 continual years. On XX/XX/XXXX Nationstar Mortgage LLC received in hand, by XXXX Overnight Delivery ( proof attached ) our formal Notice of Error/Request for Information letter ( XXXX ), invoking 12 C.F.R. 1024.35 RESPA amended. We have gotten NO acknowledgement of receipt from Nationstar to date, as per the statute, resulting in a violation of timely acknowledgment in writing from a mortgage-servicer and debt-collector under RESPA 12 C.F.R. 1024.35 AS AMENDED. This entire NOE/RFI letter and all attachments was copied to the Substituted Trustee XXXX XXXX XXXX XXXX as well. We have proof of receipt by XXXX Overnight Delivery to all recipients as of the morning of XX/XX/2018. See attached our letter to Nationstar pointing out their untimely non-response in violation. We resent our entire original XXXX letter with our most recent notice to Nationstar of their non-compliance with timely acknowledgement of receipt. The filing of our XXXX Complaint two hours prior to the sale on XXXX XXXX successfully stopped the sale ; but XXXX XXXX XXXX XXXX, substituted trustee, postponed the sale only one week to XXXX XXXX, 2018 ; even with proof of active litigation. We were then informed by phone at the last minute that parties postponed to XX/XX/2018 which is upon us. There is an imminent foreclosure and trustees sale scheduled for Thursday XX/XX/2018 at XXXX XXXX, even while litigation is pending, which would cause unjust and irreparable harm, before any trial or discovery would have had time to ensue that could prove or disprove these parties even have any lawful right to conduct such a foreclosure sale and dispossess us of our only home and dwelling. Attached please find our formal Notice of Error ( NOE ) and Request for Information ( RFI ) by XXXX Overnight Delivery ( proof attached ) to Nationstar Mortgage LLC and copied to XXXX XXXX XXXX XXXX. Our verified complaint for quiet title is aimed at simply calling into the court a true current owner of a debt charged against us and for the true injured party to thereby appear, prove its standing, prove its injury and extent of its injury. Note : Nationstar Mortgage XXXX recently added the designation d/b/a/ Mr. Cooper XXXX its name. We will be amending our XXXX XXXX XXXX to add this name as an additional Defendant, i.e. to be added to list of Defendants is : Nationstar Mortgage XXXX d/b/a/ Mr. Cooper XXXX At this time the publicly recorded Notices of Default and Notices of Trustee Sale against us, filed by the XXXX XXXX XXXX XXXX law firm omit the additional designation d/b/a Mr. Cooper in the name of their alleged authority instructed them as its appointed substituted trustee. We appeal to the consumer protection laws and the scrutiny of the Consumer Financial Protection Bureau to provide oversight as to this self-stated mortgage-servicer Nationstar Mortgage LLCs meaningful reply and substantive corrections BEFORE presiding over any and all directives to the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX entity to proceed with a foreclosure credit-bid auction and trustee sale of our home without either party providing any Power of Attorney document nor any other validation or proof whatsoever that it represents an entity BY ANY NAME, the discrepancies of names filed between these both debt-collectors notwithstanding, naming an alleged entity who owns a debt charged against us and secured by our home and property. Neither has any such entity, whose name allegedly starts off XXXX XXXX XXXX XXXX as Trustee .... OR contradictorily by one of these debt collectors, the name allegedly starts off Nationstar Mortgage LLC, as Attorney-in-Fact-For XXXX XXXX XXXX XXXX as Trustee .... has in fact made any claim against us, in either name, directly from itself as Principle and True Beneficiary, and not merely through unproven self-stated agents ; which would result in grave injury to us and our family and subject to amendment to our civil complaint for damages to the fullest extent of the law. Both Nationstar Mortgage LLC / Nationstar Mortgage LLC dba Mr. Cooper and XXXX XXXX XXXX XXXX should both be investigated for attempting to evade the requirements of our Notice of Error letter under 12 C.F.R. 1024.35 RESPA as amended and first provide their required meaningful response making any substantive corrections to bring them into lawful compliance with such an extreme injury they threaten to undertake against us ; in light of our active litigation and all we allege therein. We invoke the CFPB to scrutinize this dispute and the unwillingness of these entities to engage in Alternative Dispute Resolution in any voluntary manner with us ; and to task the CFPB with due scrutiny and oversight that we are in fact engaged in active litigation in our courts of law which should be allowed to proceed to trial and discovery before parties be allowed to schedule and attempt in any manner a NON-JUDICIAL irreparably harmful foreclosure against us. There are fatal defects of their several publicly recorded documents and other writings and filings into the public record. There has been no appearance or claim made by any injured party and owner of a debt charged against us there have only been claims of indebtedness and threats of foreclosure brought by third party debt-collectors subject to the FDCPA ( Fair Debt Collections Practices Act ) and other governing law. We therefore invoke all our lawful rights and consumer protections by law and respectfully request that the CFPB track and investigate our complaint and the specific errors and disputed assertions described in our attached NOE letter below. The entity XXXX BAXXXX, XXXX. as well as its parent company XXXX XXXX have informed us that they have ZERO KNOWLEDGE of our loan-level data pertaining to just our loan, nor do they seem to have any knowledge of the document filings conducted in their names under an entity name put forth by Nationstar Mortgage LLC as XXXX XXXX XXXX XXXX, AS TRUSTEE FOR THE CERTIFICATE HOLDERS OF XXXX XXXX XXXX XXXX XXXX PASS-THROUGH CERTIFICATES SERIES 2007-7. Curiously, as well as highly suspect of inaccuracy and a failure to establish lawful standing and authority, is the name of the entity put forth by XXXX XXXX XXXX XXXX XXXX XXXX XXXX as the alleged owner of the debt and note, i.e. CONTRADICTING NATIONSTAR, the servicer, XXXX & XXXX XXXX states that they are authorized for and collecting for NATIONSTAR MORTGAGE LLC, AS ATTORNEY-IN-FACT FOR XXXX BANK, XXXX XXXX, AS TRUSTEE FOR THE CERTIFICATE HOLDERS OF XXXX XXXX XXXX XXXX XXXX PASS-THROUGH CERTIFICATES SERIES 2007-7. [ Underline emphasis added ]. Finally, we are in California a non-judicial foreclosure state : We object in principle to this state of affairs i.e. that it is legal for dwellers of their principle-residence property to be dispossessed of shelter home and real property without due process to parties who may in fact lack any proof of standing or authority to conduct or benefit from such a foreclosure. We have challenged the standing and proof of authority of all parties making adverse claim against us and our real property in a court of law with our Complaint for XXXX XXXX exhibited here. We appeal to the CFPB to support consumer rights and protection laws by investigating the conduct and the documents filed and presented by Nationstar Mortgage LLC and XXXX XXXX XXXX XXXX XXXX XXXX XXXX upon which they claim as valid and granting questionable authority for their adverse and irreparably harmful actions against us and our family and only real property and dwelling we own ; yet these entities preside over an apparently UNAUTHORIZED DEBT-COLLECTION PROCESS INCLUDING UP TO FORECLOSURE EVEN WHILE AN ALLEGED OWNER OF THE DEBT AND NOTE has no knowledge or makes no direct claim against us for ANY loan because it has NO LOAN-LEVEL DATA therefore does not and could not know if it is an injured party owed a debt at all! Furthermore the two debt-collection entities, Nationstar and XXXX XXXX XXXX CONTRADICT one another consistently in writing on formal publicly recorded and court-filed documents as to the name of the entity for whom they act as agent debt collectors! Our Verified Complaint to XXXX XXXX calls into the court the TRUE INJURED PARTY and not its self-stated agents, such as these who appear to be filing false, contradictory, and thereby arguably fraudulent documents into public records. Upon the appearance of a True Injured Party who proves its standing in its own sworn testimony and by its own personal knowledge that it paid for value to become the subsequent owner of a valid debt secured by our home and real property ; we are quite prepared to engage in Alternate Dispute Resolution with this entity and cure their injury in some reasonable negotiated settlement ; in order to retain our home and dwelling. We object, however, to these ongoing attacks at dispossession of our dwelling and property perpetrated by self-stated unproven third-parties who to date have refused, evaded and have failed to provide any Power of Attorney or proof of agency relationship with their principle who they claim is the injured party. Certainly we waive no lawful rights to settle directly with the entity to whom we directly owe a cure to this long standing debilitating controversy. We therefore are not suing to win a free house! We only wish the appearance and proof of standing of our true creditor, if it exists, so we know who exactly we would make valid payment to ; in honor and transparency ; and in keeping with a valid contract for the same.
07/05/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 90740
Web
A Defectively filed Notice of Default was filed and a CFPB Complaint filed XX/XX/XXXX as Complaint No. XXXX. This NOD was reversed due to being wrongly filed and defective as had been stated in the prior complaint. However Nationstar hired a " new '' firm as their Attorney Foreclosure Firm - Yes reversing the prior NOD and then filing a " new '' Defective Notice of Default by being in too big a hurry to pay attention and thereby utilizing a twice used California Declaration that is mandatory requirement under CA Civil Codes. I 'll attach the Civil Codes for Review as Nationstar is by passing the application of the laws.

During the prior 30 days from the NOD recorded by XXXX XXXX XXXX acting as a Sub of Trustee/recorded a 'NOD on XX/XX/XXXX ' with a FALSE Affidavit/Not reliable and since was wrong the first round in XX/XX/XXXX ' is still not reliable nor accurate. This affidavit was filed claiming efforts made 30 days " prior '' to the date it was signed and was to relate to the NOD being recorded. Obviously a Declaration from XX/XX/XXXX for an event of Pre-Foreclosure Steps in XX/XX/XXXX' are not true nor reliable as required under the laws. In fact the NOD pre-30 Days I was in a Forced into Ch XXXX from faulty acts being made caused a Bankruptcy stay in place and for the entire year from XX/XX/XXXX ' - Through XX/XX/XXXX this would be exempted from any possible attempts to make contact given the BK. Rather than follow the outlines of the laws by-passed and just attempted to reuse the prior faulty Defective Declaration knowing it was not true nor possible to be true.

Each detail since has ever more " odd '' and strange outcomes : On top of this a " Request for each Demand Letter '' that would correlate and Each Demand Letter from any hired firms. A Blank Letter arrived with a page one letter claiming here are the attached items as requested yet all pages are blank. 8 Pages Blank as to show some type of pre- 30 Day Letter of a Demand prior to recording a NOD. No documents provided. This makes no sense and is very odd.

Then on top of this Nationstar apparently failed to inform of my mailing address - to the " new '' Trustee and this caused the 5 Day Letter required after recording a NOD to have been sent to ONLY the Wrong Address ; Missing the 5 Days of any such Debt Validation. This appears may have been intentional since the same firm and Nationstar knew my address as I was " in '' the bankruptcy having " same '' address just 3 Days prior.

Additionally the Foreclosure Attorney firm named XXXX XXXX aka XXXX had my address as they were involved in the BK details and 3 Days earlier had my information and then claimed did not have it and that for some reason Nationstar failed to " give '' the correct mailing address. This defective Notice also caused XXXX XXXX AS TRUSTEE to file and PUBLISH wrong details of a debt claimed as owed/false accounting/and File a Status on their own Web site referencing an Auction Company named XXXX this firm is now publishing NON PUBLIC INFORMATION. PRIVATE INFORMATION TO THE PUBLIC ON MY NAME, PERSONAL DETAILS AND MY ENTIRE LOAN ACCOUNT. ( The letter attached explains this further - & both entities have been informed of this very illegal collection practice and have failed to respond ) allowing a continued publishing of my personal NON PUBLIC INFORMATION to be on a pubic website.

This XX/XX/XXXX- Notice of Default is filed inaccurately, defectively and is outside of CA laws, and outside of Dodd Frank Regulations ; the Publishing of Personal Information and a Claim of a Debt by XXXX is being instructed to 3rd parties thereby Violating Fair Debt Collection Practices and " Slandering my Reputation '' And Slandering Title as well as causing Private Confidential information to the Public as this violates the FDCPA AND VIOLATES CA. ROSENTHAL Debt Collection Act. Personal information is to be kept confidential.

This is causing great stress and over 20K views from other sites picking up the Auction details. This was informed to Nationstar to STOP PUBLISHING MY PERSONAL INFORMATION AND TO REVERSE THE NOD.

Both parties are ignoring the laws. XXXX XXXX XXXX says they are a Debt collector - acting for another ( another 3rd party - XXXX XXXX as Trustee of a Trust ) -- and the Debt was under Dispute however XXXX continued to make efforts to collect on a debt claimed as owed and instructed a 3rd party named XXXX to publish private NON Public Information. XXXX states they ONLY do as instructed by Nationstar however Nationstar knows this was " in dispute '' as still open dispute ongoing concerns that were raised and not answered previously. Nationstar continues to just disregard homeowner 's concerns. Stating they would look into the facts however never responds knowing this was a heightened and very wrong to publish NON Public information. Now further sends a new RMA yet never responds to the RMA that is provided and or all the documents provided. Each communication is ignored unless I bring to the Regulators Attentions. Then still typically are answered with non-answers. Or by passing the details raised.

Each communication is met with incompetent staff that seems any issues are out of their league or scope of comprehension. The internal staff keeps changing my One Pointed assigned person back and forth and back and forth. No Customer Escalation Teams are available when they state to contact them. Each attempt to reach out only results in new frustrations. No return calls or no responses to my concerns raised. Each time a new person at Customer Service says they will put notes and have the Escalation Team look into and also have the one person call back and no calls ever come. No Escalation Team answers. In the hurry to foreclose regardless of all concerns in regards to my unconscionable predatory loan by XXXX and many promised outcomes from each regulatory lawsuit that was to assist only results in ever new increased balances that have no relation to the agreements made. This has caused extreme harassment and unfair business practices. I feel my money was stolen and I can not even use my home from now it is damaged so badly after Nationstar ordered persons to break in and cause massive damages. This has been non stop. I deserve better treatment and respect than what is shown. My privacy should be protected and not part of a scheme to cause further embarrassment and harassment.

This is a pattern which interferes with my entire life as I am strung along waiting for them to make good on the Regulators Agreements pertaining to the USDOJ - and CA AG and the NMS agreements pertaining to my XX/XX/XXXX ' XXXX Origination loans.

The note was accelerated however since no understanding is found at any level - even the Attorney firms hired, state they are NOT Attorney 's they Do not check the laws and are not required to. This is causing a multitude of mistakes and entire laws to be disregarded in every sense. This is a Defective NOD filed and again, instructed to send to the Attorney firm ( per Nationstar ) then sent a letter and exhibits by email and back up as certified mail otherwise Nationstar says they never received. Then attorney firm states they are not " really '' the attorney firm - only acting as a Trustee that does not require to follow any laws. As if they are exempt from any and all laws. This pattern is horrendously abusive. The Trustee 's are not acting as unbiased parties as they are hired to only benefit the Servicer 's requests and do not look at the laws.

However all facts and details provided are ignored, and this is extremely frustrating as no accountability is found. The Attorney firm is advertising to be an expert in the Foreclosure process. However this appears to be a game that by passes all laws. To be hired for your expertise in one arena then claim you are not what you said.

Nationstar keeps referencing that the Attorney 's will review all applicable laws. The same attorney 's that state NO they do n't have to follow any laws and Do not have to review laws either. That all responsibility is that of the Servicer. However the Servicer appears to be flying blind. This makes no reasonable Business practice found.

The NOTICE OF DEFAULT WAS FILED DEFECTIVELY. THE DECLARATION IS NOT VALID NOR TRUTHFUL, OR RELIABLE. IT is obvious that it was used twice and is non compliant to the applicable laws.

To Publish personal information is a violation of the FDCPA. This is a request to Reverse the defective NOD and Stop publishing my personal information. Stop publishing my Full Loan Account Number ; Stop publishing my name ; stop publishing fake accounting figures claimed as owed. And stop acting on faulty defective Declarations that are signed under perjury. This has been burdensome.

And stop sending blank documents to suffice as if " real '' items are existing when no documents are found.

Your Immediate Attention to these concerns are appreciated. AND stop saying you 've answered a complaint when no answers came/and no details were yet raised.

This is a TOPIC that has NOT been Answered. The NOD is defectively filed as to rush with new trustee to hurry up to file a NOD regardless of events, timing and or any laws being followed caused this defective filing of a false affidavit twice used and having no reliability.

To instruct a 3rd party to record, publish and claim a debt is owed. To fail the CA strict requirements ; and to ignore the topic raised as if it 's not necessary to answer to the homeowner. To cause horrendously outrageous collection attempts that include the details raised in the Letter Dated : XX/XX/XXXX that was sent by Email to the Attorney firm/and Trustee who stated they will review letter and send to Nationstar.

See attached items. Both Versions of the twice used Declaration from XX/XX/XXXX' and again used in XX/XX/XXXX ' rather than taking the steps under the applicable laws. See attached Letter to both Nationstar 's cover letter of Two pages, and Six Pages to all parties : XXXX : XXXX XXXX and Nationstar. To correct by rescission. And stop publishing my personal loan information to public sites.

10/18/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CT
  • 06473
Web Older American
XXXX : Mortgage XXXX XXXX XXXX It is said that the banks were bailed out of their failings and they were supposed to help the real victims of the recession, the homeowners through the mortgage modification program. Instead story after story tells of good hardworking people who were victims of the banks greed and avarice. I am such a person, from whom the bank is actually stealingmy home from me. What the bank is doing to me XXXX and thousands of others ) maXXXX be considered legal, but it isunethical and morally wrong and totally unjust! In my case they are stealing my homeand about XXXX XXXX and XXXX XXXX XXXX I had had in equity in my home. Pure XXXX.Someone needs to hear our collective cry and help. In XXXX, I bought a breakfast/lunch XXXX run with my daughter ( who has been in the restaurant business since college days XXXX. I put everything I had into the business, both financially and emotionally. The recession hit us very hard. I lost the business and was in a very bad situation since my only other livelihood was real estate and appraisals which was decimated by the market at the time. I fell behind on my mortgage as it took a while to regroup in that economy. I had a {$250000.00} mortgage and a lot of equity in the house as I hadlivedhere since XXXX and before the recession imploded the prices, it was worth between about $ XXXX {$800000.00}. That has since been reduced when the housing market fell to about {$550000.00}. I finally got back on my feet as I was threatened with foreclosure by XXXX XXXX. I tried to make payments to the bank and the payments were refused. I was told that XXXX go through the modification. I got a lawyer and entered the court mediation program. I was told in a letter at the beginning that I would have a modification program within XXXX days, which was reasonable.I attendedevery mediation session anddid everything I was asked to do at all times. But at every mediation session, they asked me to either submit XXXX XXXX and I XXXX XXXX I would get an answer XXXX.This went onfor over XXXX years. I always complied. I also called the Bank between sessions to stay on top of things and was also then told XXXX/XXXX. I always complied. I was frustrated that it was taking so long andwas told it was par for the course. I asked if there were any other programs that I could use, if there was any other way. I was told there was not. All I wanted was to get the modification and get on with my life. The stress was taking its toll on me and my health. In XXXX, XXXX, at XXXX session, I was given a settlement offer for a mortgage modification by XXXX XXXX. It was a reasonable and workable arrangement for me and I immediately accepted. Within XXXX days I was to receive the official documents by Fed-Ex. Iwas to have a check ready to wire to them on that day and each month starting in XXXX. I went to my bank and got the money ready to wire and waited for the parcel. Nothing came. I calledmy lawyer, the court mediator, the Bankover and overand they told me not to worry, it would be there. Nothing happened. I kept calling everyone. They told me not to worry that the process was delayed a month and everything would begin a month later in XXXX. Then finally, I was told that XXXX had sold my loan XXXX along with others XXXX XXXX. But not to worry as soon XXXX in on their new loans, they would honor the agreement and I would get the paperwork. Finally I was told the truth : XXXX the agreement that took me over XXXX stress filled years to obtain while eating away at my equity ( although I did EVERYTHING that was required of me the whole time ) .They wanted me to start over at the very beginning as if I had never done thisat all. And then, I was consistently XXXX dragging out the process so long! Since the only answer that my attorney had for me no matter what I asked was I dont know, I dismissed him. Why pay him money to not know what I already dont know for nothing? I continued the court mediation, however. I went faithfully and did everything that was asked of me. The same things went on forover another XXXX XXXX to eat at my equity and my health. Amazingly, XXXX. Example : they would tell me they needed XXXX and then I scrambled to get it to them ; the next time I called them, they said it was received but was the wrong doc althoughTHEY specifically asked for what I sent them.All this took time. Another time they asked for a bank statement from my daughter ( who lives with me in the house ). This was XXXX of residency in the house. I reminded them that they already hadher income tax and pay stubs all with this address on them. They insisted on the bank statement. I told them that she does not use a bank, would a debit card statement do? She has direct deposit from her job into the debit card. The person checked with XXXX, who said absolutely not. XXXX be a bank statement. I hung up and waited a few days. I called back and got a DIFFERENT person. I asked would they accept a debit card statement since my daughter does not have a bank account. Again, a check with the supervisor. Yes, that would be fine, I was told. I sent it to them and checked in a few days. They confirmed that they had XXXX and it was adequate. All this took time and XXXX XXXX translates to lost ( stolen XXXX money for me. This kind of thing went on and on month after month. Finally after a couple more years of this nonsense, they made an offer that was MORE THAN DOUBLE what XXXX had offered me and DOUBLEmy original payment.THIS IS SUPPOSED TO BE XXXX IN DISTRESS, NOT CAUSE MORE DISTRESS! I was XXXX XXXX so high because of all the charges that were incurred ( while the bank deliberately stalled around at my expense ). No way could this be construed as just.I also read that it came out in court cases thatformer employees of some of these banks admitted to getting bonus pay for dragging out the modification process in this manner. And no way could I afford it XXXX double my original payment!!! XXXX. I XXXX XXXX a program for people in CT that would be exactly what I needed. Why was I not informed about this program on day XXXX by either my attorney or the court mediation program ( that turns out I was paying for all this time unbeknownst to me XXXX? I had no idea about CHAFA or I would have jumped on it right away -- years ago. The court moderator said I might not XXXX the expenses incurred, because I had been in moderation for so long, were so high. XXXX said, it might work and if I am denied she would appeal it for me. I repeat, why was not knowledge of this program made available to me from the beginning, before I was yanked around? I was denied XXXX XXXX XXXX it as she said she would. I was led to believe that these people were paid a salary to help those of us that are in need and helpless. I was dropped cold. I was then told that I could get a reverse mortgage even though I was in foreclosure. I was unaware that this was a possibility. Why was n't I informed of this option sooner? I decided toapply fora reverse mortgage, but because of the foreclosure expenses XXXX upall my equity ( stolen money from XXXX the circumstances ), the house lacked equity to qualify. It was a lost cause, just more unnecessary expenses. So my {$250000.00} mortgage has now become a debt of nearly {$500000.00} all while I sat here complying with everything they asked me to do over and over and over again for nearly XXXX years. And they act as if it is my fault it took so long.That unfair accusation is horrible, too. That people look at meas ifI planned all this stalling around using up my equity. To XXXX : " Something is rotten in the state of XXXX '', XXXX XXXX this whole mortgage modification XXXX. XXXX a rule that requires themto get back to you in XXXX days with an answer. They ask XXXX up front and do not play theselife XXXX banks play. The banks should have had the same XXXX to XXXX they accepted the bail out. Obviously, it is do-able if it works with CHAFA. And if XXXX comply, no fees should beallowed to be XXXX the homeowner ( beyond the XXXX days XXXX to XXXX XXXX or well XXXX believe that the banks would comply! And there is no doubt that the process would be accomplished in XXXX. Clearly the banks do not want that. To make matters worse, in the beginning, as I was in process of getting back on my feet, I tried to make payments to the bank and the payments were refused. I was told that XXXX go through the XXXX I been told about XXXX from the beginning or even if I were able to implement the first modification that was offered me from XXXX, I would now have a reverse mortgage and be able to live the remainder of my life. That is all I asked. I only want what has been mine for 39 years.The bank is stealing my house, stole my ( equity XXXX money of nearly, {$250000.00}, caused undue stress that adversely affected my health and well being.There is nothing left for me now. And to add insult to injury, I was forced to help fund them through the bailout and enable all this through my tax dollars. The equity was my future as I have no pension, XXXX or IRA accounts. Having been a full time Mom my whole adult life, my social security is meager and not sustainable. The house is what I got from the divorce settlement, and it would be adequate if it were not being stolen from me. The Bank is being allowed to steal more than just my house. The bank needs to be sued and made accountable for all monies they stole from me ( equity ) as well as all the stress and suffering they caused that was due XXXX taking money through outright fraud. This is an outrageous injustice! I know that I am not alone in this. There are thousands and thousands of us all over the country. XXXX and XXXX dedicated to this mortgage modification fraud program are numerous as people cry out and beg for help to achieve justice from the banks. We the people deserve a complete halt on all foreclosures until a full investigation into the fraud program is complete and justice is served. Is that too much to ask for? Please help us!
08/18/2018 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • LA
  • 70448
Web
I refinanced my home in XX/XX/XXXX because I wanted lower monthly payments. I chose to do this so that I could use the extra savings to apply to buy my son a car for school - I am a single mother with XXXX children. In the 4 years with this company, I never missed a mortgage payment. I was never 30 days late in payments. In XX/XX/XXXX, I was informed that my longstanding flood insurance policy with XXXX was not renewed for some reason. I called XXXX to clarify and they faxed over a copy of my flood policy to Nationstar mortgage company, which is now Mr. Cooper. I was told it was fixed and I thought all was settled but received more notices. I again had XXXX fax my flood policy to Mr Cooper in XX/XX/XXXX and XX/XX/XXXX. Apparently, Mr Cooper ignored faxes from XXXX and did not send payment and my policy was cancelled in XX/XX/XXXX because of nonpayment and I lost my grandfathered rate. I was told by XXXX that I lost my longstanding grandfathered flood insurance policy rate in XX/XX/XXXX - so I would have to pay {$460.00} to get an elevation certificate to see what my new rates would be. This is extremely important because my grandfathered flood insurance rate was only around {$1100.00} - because my longstanding XXXX policy was canceled, In XX/XX/XXXX, a lender placed policy around {$5400.00} was placed on my house in which I only found this out through my email. This more confusing because I thought all was fixed. I again called Mr. Cooper numerous times to see what happened because I was so confused because XXXX faxed my policy repeatedly. Continued horrible costumer service as I was placed on hold for long periods of time, one time I was told I was speaking to a supervisor only to find out the next phone calls that the person logged on my file was only employed there for two days, placed on hold to wrong departments and hung up on multiple times, supervisors never called back, calls were not logged I know this because they said we have not heard from me in weeks and so on when I knew I called. I spoke to escrow and even got a fax number to personally fax and figure out what happened with my escrow because I always had my insurance paid through escrow. To my knowledge, I am required to have escrow with my FHA loan. Correct? Especially because my home is in a hurricane evacuation flood zone. This action by Mr Cooper caused my monthly payments to become less affordable because they increased nearly {$500.00} per month. Even after a three way conference call with myself, an XXXX agent and someone in Escrow dept at Mr Cooper - in which my XXXX agent told Mr Cooper that the policy that was faxed in XX/XX/XXXX and in XX/XX/XXXX and again in XX/XX/XXXX was actually good for all three months. It was Mr Coopers escrow departments mistake for the lack of knowledge of this and then placing an unnecessary overpriced lender placed policy and caused me to lose my longstanding grandfathered rate which increased my monthly payments and further caused me to fall behind with payments. After, the elevation certificate, and a longstanding customer, XXXX worked with me and with some adjustments to flood insurance coverage - My new yearly rates were now three times higher around {$3700.00} up from my grandfathered yearly rate of around {$1100.00}. There was nothing I could do to get my grandfathered rate back. Furious with Mr. Cooper, myself and an agent at XXXX began to think that I was scammed in to refinancing only to lose more money and owe more - Like I was being punished for refinancing in the first place or Mr. Cooper was trying to get me out of my house or trap me there with higher payments and/or not able to sell my home. Also, because my house would not be as attractive than the home next door that maintained their grandfathered rate. No one is servicing was listening to me or XXXX. Mr. Coopers mistake has caused so much emotional damage. BUT, even more so, there is no way to even predict or even put a number on the future damage this has caused because of my credit score and the loss of my grandfathered rate. Stress, tears, anxiety can not ever be compensated. I lost a HUGE selling point for my home. I lost value in my home that there is no way a number can even be conceptualized or ever realized. Who will buy my home now with this TRIPLED flood insurance rate? Mr. Cooper has further trapped me because my credit score is now so badly destroyed that I can not even go to another mortgage company to sell or buy a new home. This is frightening. This entire nightmare has been a series of phone calls, between working full time 12 hour night shifts, raising XXXX children alone and scared to death that Im going to lose my house because someone did not renew my flood insurance? My high school children and I started packing our things in our home in boxes because we just anticipated Mr. Cooper was going to get us out of our home with all of these inconsistencies and suspicious behavers of claiming they never received faxes and calls and placing overpriced lender policies. No family should have to endure this for a mistake Mr Cooper made with servicing my loan. I was promised a {$460.00} refund on the elevation certificate - never got that. I was promised to have this resolved and all mistakes corrected and to reflect on my credit report as such. Instead, I was locked out of my online account and further reported to credit agencies. My credit score dropped over 150 points and credit card companies canceled my cards, lowered my credit limits and I started receiving bankruptcy rescue mail. I can not even qualify to lease a car for my son much less buy one for him after refinancing with this company. I worked very hard on my own as a single mother with no help to qualify to refinance my home at a lowered rate around 3.6 % from around 5.6 % to save money to put towards my childrens growing expenses Further, while I was at work one morning my already stressed out children were served papers by a sheriffs deputy for a Notice of Seizure and our home was up for a sheriffs sale on XX/XX/XXXX. Not only was my credit history destroyed - now it is on public record that my home is no longer my home because my Longstanding flood insurance policy was not honored? How is this not a scam? After even more months of phone calls through a painful automated system and no return calls from supervisors, I was told I would now have partial claims and re-modifications which were even more confusing because to my understanding this was only from origination of not renewing my longstanding XXXX policy. In XX/XX/XXXX - I receive a workout plan by Mr Cooper with my monthly payments of {$1400.00} this was even higher than they were before refinancing in XX/XX/XXXX. The agent argued with me about the amounts stating that my payments were always around {$1500.00}. It was only after I sent an old payment stub with the amount of {$1000.00} that she said she would call different departments and see what the issue was. Even after arguing my point and sending the documentation, she proudly offered a new workout plan with my payments at {$1100.00}. This was only lower a few hundred dollars WITHOUT a flood insurance policy included. I was told I would just have to save a little extra money to get flood insurance policy on my own. In which increases my payments around $ XXXX/month because of my NON-grandfathered flood insurance rate. I am in much worse financial situation now than before I refinanced. How is this possible? What happened? Why is this being done to my family? Isnt my flood insurance supposed to be escrowed because of my FHA loan? Or at least offer escrow options? Also during this time, this agent told me that she discovered that in XX/XX/XXXX my flood insurance policy was dropped one week before closing for some reason. I never knew this or was never informed of this I would have NEVER refinanced or signed any documents knowing someone purposely dropped or did not include or did not honor my longstanding policy with XXXX or inform me of potential future higher payment amount adjustments to my loan. This is very alarming to my thoughts of the origination of this what I and others believe is a scam to take my home from me or make it impossible for me to afford. I can not afford a lawyer I am trapped and at the mercy of Mr Cooper. Again, I refinanced my mortgage to have LOWER payments. Especially to have my home in foreclosure, put up for a sheriffs sale and lose my home who would ever refinance after this? Further, and sadly, my children both protested and stated they are never going to buy a home and only rent because of what they have seen their mother go through. This workout plan, all the discovery and how I was treated and how my children and I suffered are what prompted my complaint to your agency. I do not know what else to do at this point. We are scared. Their resolution is not a resolution with ANY part of favor to me. Im paying more for refinancing I see it as a punishment or a scam or both for refinancing with Mr. Cooper. Further again, I am not this person as reflected on paper with Mr. Cooper. I am a hard working single mother that put myself through XXXX school. I maybe had 4 late payments never over 30 days in the years that I had this loan - I am being treated like someone that does not work or pay her bills - this is not fair. The narrative of this story needs to be changed. Mr. Cooper made the mistake - they need to fix it to my benefit not Mr. Cooper.
09/19/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 33406
Web
XX/XX/XXXX - I contacted Mr. Cooper and spoke to a friendly woman who seemed concerned about the situation and confirmed that Mr. Cooper does have a disaster assistance plan in place that I qualified for. She stated that I would be granted a three ( 3 ) month grace period of not making any mortgage payment and that those payments, although would not disappear, would be tacked on to the end of my mortgage. Since I had already paid my XX/XX/XXXX payment, Id be able to skip XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX and my next payment would be my regular mortgage payment due XX/XX/XXXX. We spoke at length on 2 separate occasions as I wanted to be completely sure I understood. I agreed to these terms and she stated she would send me an email outlining the disaster assistance plan, which she did, and that there was nothing more I needed to do. XX/XX/XXXX - I contacted Mr. Copper and spoke to a gentleman because I had received a statement saying I owed a past due balance and I didnt understand why. I explained to him that I was in the middle of the disaster assistance plan and that I should not owe a payment until XX/XX/XXXX. He checked my account and confirmed my statements. He stated the statement was sent in error and it appeared, our computer system hadnt caught up yet, is why I had received the inaccurate statement and to give it some time. XX/XX/XXXX - I made my regular monthly payment, as agreed. XX/XX/XXXX - I made my regular monthly payment, as agreed. XX/XX/XXXX - I made my regular monthly payment, as agreed. XX/XX/XXXX - I contacted Mr. Cooper again. I was getting concerned because I was still receiving statements saying I owed a past due balance and I thought it had been more than enough time for the computer to catch up. I spoke to a gentleman who gave me some very confusing information. He claimed the disaster assistance plan I was describing did not exist. I was baffled and told him to review my account that I definitely signed up for this back in XX/XX/XXXX. He continued with his claim that there was no such thing. He told me the only way to correct the situation now would be to modify my mortgage. I was upset, I told him that I did not want to modify my mortgage and there that had to be a manager there that could give me more accurate information. He ignored my requests to speak to a manager and proceeded to say he will send me the info for a modification. XX/XX/XXXX-XX/XX/XXXX - Left several messages for my dedicated loan specialist, never received a call back. XX/XX/XXXX - Received a call from Mr. Copper. Spoke to a female who clearly appeared to be a bill collector. Even though I explained my story and that this was a situation that I was currently trying to resolve, she requested payment. I requested to speak to a manager several times, until she finally agreed. I was put on hold for 10 mins, she came back to the line and told me to hold longer, after holding for an additional 10 mins, the call was disconnected. I never spoke to a manager. XX/XX/XXXX - Received a call from Mr. Cooper. Spoke to a gentleman who states that he saw that I was requesting a modification. I told him that was absolutely false. I again, explained the situation and was growing increasingly upset that nothing was being done. Id spoken to several associates at Mr. Cooper and Ive been given multiple contradicting responses and that I wanted straight answers and a resolution. He began to research my account and for the 1st time since the beginning of this ordeal, 7 month later, I was told there was some kind of computer glitch with my disaster assistance application, and it was never completed. I was beyond upset that in all the phone calls and different people I spoke too, I was NEVER told this. I had no idea that there was ever a problem with my disaster assistance application, and I received NO notification from Mr. Copper in regards to this. He assured me that this could be corrected ( although he didnt explain how ) and that he was going to put some stuff in the computer that would fix this situation. XX/XX/XXXX - Received a call from another Mr. Cooper rep, this gentleman was again a bill collector. I explained my situation again, but told him the last man I spoke to vowed to fix it. He told me, upon reviewing my account, that the my disaster assistance application had been rejected because something was not done correctly on their end with the application. I told him that was fine and dandy but none of this was my fault and that Mr. Cooper needed to correct this error, not me. He tried to enroll me in a repayment plan where Id have to pay extra money on top of my regular payment for six ( 6 ) months in order to cover the 3 payments missed while I was supposed to be enrolled in the disaster assistance plan. I explained to him that this was absurd. None of this was my fault and I was completely unaware there was even a problem. Even when I called and inquired about the past due balance I was never told there was a problem with my disaster assistance plan. I explained to him that something that was supposed to be a helpful initiative from Mr. Cooper was turning into a disaster itself. My credit score has been inappropriately negatively affected by this whole misunderstanding, which subsequently caused an increase in my credit card interest rates and Mr. Cooper has yet to assume any responsibility of their mistake. Up until this, Ive never had any problems with missed payments and have held up to my terms of the loan agreement. As a corporation they have a responsibility to do right by its customers, if a problem occurred on their behalf, then they need to correct it, not me. I feel like they believe they can bully me into fixing this situation by not addressing the real issue and just having bill collectors constantly contacting me for repayment, and continuing to make bad remarks on my credit score. He then made the recommendation that I contact the research department in writing to launch an official investigation, which I did. XX/XX/XXXX - I made my regular monthly payment, as agreed. XX/XX/XXXX - I made my regular monthly payment, as agreed. XX/XX/XXXX - I made my regular monthly payment, as agreed. XX/XX/XXXX - I received a letter from Mr. Cooper stating that they reviewed my account and they confirmed that an error occurred in the disaster forbearance plan and it was not finalized back in XX/XX/XXXX. The letter goes on the state that the forbearance plan allow customers to pay a reduced payment for a three month, and then full reinstatement was expected at the end. This was not what was discussed with me in my original phone conversation, nor was I ever made aware at any time in the last seven months that there was a problem with my application in the disaster forbearance plan. The letter also states that they confirmed that no negative payment history was reported to my credit bureau between XX/XX/XXXX and XX/XX/XXXX. But at the time when I called I was already paid through XX/XX/XXXX. I have subsequently found out that they did report that I was delinquent on my account for 60 days. The letter states that since I am not interested in the loan modification my only options are to pay the total delinquent amount in full or to enroll in a repayment plan in order to pay the amount over time period. XX/XX/XXXX - I received a call from Mr. Cooper telling me, congratulations youve been approved for your loan modification. I was upset I told him I never applied for a loan modification. They insisted on giving me the details of the loan modification even though I continue to tell them that that was not something that I agreed too. XX/XX/XXXX - I called Mr. Cooper and spoke with XXXX, the person whose name was on the letter I received and inquired as to why they were calling me saying I was approved for a loan modification that I never applied for. She basically told me that this was the only way to resolve the problem and not be in jeopardy of losing my home. I felt helpless, I felt like I was being bullied into a situation that I did not want. But it I did not want to lose my home so I reluctantly agreed to a loan modification. XX/XX/XXXX - I made my first trial payment towards my loan modification. XX/XX/XXXX - Still feeling uneasy about the entire situation I contacted another mortgage company in an attempt to find out what options I had to get away from Mr. Cooper entirely. I inquired about it and HARP l still feeling uneasy about the entire situation I contacted another mortgage company in attempt to find out what options I had to get away from Mr. Cooper entirely. I inquired about it and HARP loan. The representative I spoke to pulled my credit report and saying I did not qualify for that type of loan because Mr. Cooper had reported that was delinquent on my account to my credit bureau. Even though since the beginning of this ordeal I never missed one single payment. XX/XX/XXXX - I left a message for XXXX in regards to the in accuracy is on her letter and the negative payment history that was falsely reported to my credit bureau. Did not receive a call back. I left a message for XXXX in regards to the in accuracy on her letter and the negative payment history that was falsely reported to my credit bureau. Did not receive a call back. XX/XX/XXXX - I left another message for XXXX requesting a callback. Still havent received a callback.
05/08/2018 No
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Trouble during payment process
  • NH
  • 03301
Web Older American, Servicemember
I took out a second mortgage with XXXX in XX/XX/XXXX. I filed Chapter XXXX Bankruptcy on XX/XX/XXXX. That bankruptcy was discharged on XX/XX/XXXX. I continued to make payments on this XXXX mortgage from XX/XX/XXXX forward. I did not receive ANY statements from XXXX until XX/XX/XXXX. The contents of that statement were as follows : I called XXXX and we had a three way conversation with my bank that made all of the above payments, XXXX XXXX XXXX. XXXX subsequently told me in a telephone call which I tape recorded : The one statement was in my online portal & not mailed to me. " You are late on your Home Equity Loan payments. Failure to bring your loan current may result in fees and foreclosure - the loss of your home. As of XX/XX/XXXX, you are 369 days delinquent on your Home Equity Loan. Recent Account History : Payment due XX/XX/XXXX : Unpaid PMT balance {$230.00} Payment due XX/XX/XXXX : Unpaid PMT balance {$230.00} Payment due XX/XX/XXXX : Unpaid PMT balance {$230.00} Payment due XX/XX/XXXX : Unpaid PMT balance {$230.00} Payment due XX/XX/XXXX : Unpaid PMT balance {$230.00} Current Payment Due XX/XX/XXXX : {$230.00} '' TOTAL PAYMENT DUE : {$3300.00} Note : XXXX then turned the servicing over to Nationstar but just notified me by letter dated XX/XX/XXXX which I have yet to receive via mail ( but which is in my XXXX XXXX ). This was the FIRST notice I EVER received that I was allegedly late in any payments. To make matters more confusing, XXXX engaged in a three-way call with me with the Bank who writes my automatic payments to XXXX : XXXX XXXX XXXX. XXXX confirmed all these payments the statement indicated were late were indeed made and XXXX demanded proof which was sent directly by the Bank. XXXX subsequently told me during repeated and recorded phone calls that this statement was sent in error and that I should ignore it. I have tapes of several employees stating that there was a note on my account that the statement was in error. I wish to turn recordings over to CFPB, as my state is a one party consent state & I told the reps that I was recording the calls. One rep even told me that they would use the statement as an example to share with other managers. '' The payments they were alleging that were overdue ( the last 13 months ) were all paid. At no time did they tell me that the statement was correct. I called every day from XX/XX/XXXX to XX/XX/XXXX. I was told not to worry about the statements. I received a " welcome call '' from XXXX, my personal banker at the new servicer, Nationstar Mortgage. XXXX stated she did not see any foreclosure scheduled. Imagine my surprise when I received a certified letter at the property and at my Maine address which amounted to a foreclosure DEMAND LETTER. I have been given 30 days to pay the above amount, even though they can not tell me which months are in fact not paid. Since my Chapter XXXX was discharged in XX/XX/XXXX, why did I JUST start receiving statements NOW, a full 13 months after they claim all payments I made were overdue? Why is it OK to start sending me statements NOW? I was told that they didn't send me statements before due to the Ch XXXX, even though I ASKED for them, but they refused to send them. If you go into the account history, it is clear that they did not provide me with ONE statement in the last ten years except the one beginning in XXXX/XXXX of this year. How am I supposed to research these alleged missing payments that they are hinting were as long as eight or nine years ago if my bank no longer has statements available? Why did XXXX fail to inform the Bankruptcy Court that I was late at ANY time? When they filed their proof of claim, they stated I was current in the mortgage. They just subordinated the loan to XXXX, so that XXXX could offer a lower interest rate. If they thought they were going to foreclose, why would they subordinate their first place in line for foreclosure to a much larger mortgage? XXXX also failed to do the following : 1. XXXX failed to provide me with monthly statements. It was required to because it is also holding me liable for those months and actively collecting a debt, including making demand via certified letter. Therefore, they should have sent statements once he Ch XXXX was over. Thus, they are liable for failing to follow the PERIODIC STATEMENT RULE. My XXXX portal shows that not one statement was sent to me in many years and the Bankruptcy records show that they never sought relief from the Court or notified them of any alleged arrearage. 2. XXXX has failed and refused to give me accurate statements showing which month I am actually missing payments. Moreover, I have found that months they claim I am overdue have payments they did not post, such as late XX/XX/XXXX and early XX/XX/XXXX. They never properly credited missing payments. 3. XXXX told me they CHARGED OFF this account 6 months after it entered into Ch XXXX bankruptcy. It now is CHARGING IT OFF AGAIN in late XX/XX/XXXX. How can an account be charged off twice? When did this company charge this acct off with the IRS? 4. As stated above, XXXX repeatedly told me to ignore a statement telling me I could lose my home. They JUST turned this over to a new servicer who has a one star rating with every reputable rating site and who will not return my calls. Nationstar has a policy of providing customers one point of contact which would be great if that POC was not avoiding me. As of this writing, XXXX XXXX has failed and refused to return my call and all requests for supervisor call backs have been ignored -- AND THIS IS AN ACCOUNT going to foreclosure! 5. It is manifestly unjust to fail and refuse to send statements providing procedural due process and the ability to verify facts. This refusal to send statements has been over 8 years. I am now severely prejudiced by the failure of my bank to be able to reach back to the inception of the loan to play a guessing game as to which payments were not posted. I had an attorney during XX/XX/XXXX to XX/XX/XXXX and that attorney could have received statements on my behalf. This was not done. I am irrevocably harmed by XXXX 's insistence that I ignore the statements and further their failure to investigate which months were in fact behind. When I showed proof that there were errors in not crediting the account, such as last fall, they did not correct this. 6 XXXX failed to notify me in a timely manner that it was turning the servicing over to Nationstar. Before the ink was dry on Nationstar 's letter to me notifying me of the change, they had already drafted a Demand Letter as a precursor to a Foreclosure action in NH, a non-judicial foreclosure state. Nationstar cares nothing about working out the true facts, will not speak to me, and my phone records document both incoming and out going calls-they have failed to return calls at all as promised. Nationstar is nothing more than an aggressive debt collector for XXXX. I have been a member of XXXX for 33 years and deserve better treatment than to be lied to -- in fact we all do. Further, I am a XXXX XXXX XXXX veteran and a female veteran. I feel strongly that my age, gender and ableism has set me up as a mark for Nationstar to try to take my home. This is proven by the fact that they do not even give me the courtesy of a return call. This is especially outrageous because both XXXX and Nationstar told me that I was not going to foreclosure verbally. The tape recordings tell a different story. I request that the CFPB investigate my allegations of wrong doing and discrimination. I further request that the CFPB take custody of the tape recordings, made legally and in the furtherance of my efforts to resolve this dispute. They put an end to the " he said-she said '' question and prove that I was lied to and given a false sense of security so that Nationstar could foreclose when I was least prepared. I am asking that action be taken against individuals who made material misrepresentations of fact in furtherance of a scheme to defraud the debtor. I further ask that XXXX be sanctioned for not following the Periodic Notice Rule given that they held a lien which they intended to enforce. It is well settled in the law that if a creditor seeks to enforce a claim then it must provide proof that it provided adequate notice of the claim, including periodic statements. No statements since the beginning of XX/XX/XXXX is inexcusable. I ask that CFPB intervene in the actions of Nationstar to immediately foreclose. I have not been given ANY proof as to what months are actually owed, if any, and yet Nationstar is going forward with a foreclosure notice, using false dates of delinquency. The use of these dates, which they know to be false, should further cause them to be liable for a violation of the law and standards of fair play and equity. I ask that the CFPB assist me in ascertaining what sum, if any, is actually due since many bank records are no longer available. Wherefore, I respectfully ask CFPB to obtain each and every recording, communication, statement, letter, email, whether to myself as the debtor or to XXXX as the loan owner or to Nationstar as the subservicer. I believe it will show a pattern of disregard for sound record keeping. I further attest that each and every allegation reported herein is the truth and that I am willing to have my statement taken under oath.
10/31/2017 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • LA
  • XXXXX
Web
Im filing a complaint regarding the matter of escrow distortion and multiple accounting errors, which have forced my account into a delinquent status for more than 1 year. These issues have caused damage to my XXXX major credit reports ; have increased interest rates to all of my credit cards and initiated reductions to all of my lines of credit, as well as overall trade line scores, all which are contributing factors and violations to the Fair Credit Reporting Act XXXX FCRA XXXX as a consumer. Said Act compels Nationstar/Mr. XXXX XXXX XXXX ) and connected third party vendors to insure the information they gather and distribute is a fair and accurate summary of a consumer 's credit history. My issues started shortly after the loan servicing transferred from XXXX XXXX to XXXX on XXXX XXXX, XXXX. According to a phone discussion with XXXX agent XXXX ( Ext. XXXX XXXX on XXXX XXXX, XXXX, there was a force-placed insurance policy which was added to the account. The exorbitant costs associated with flood insurance dramatically increased the loan escrow, causing extreme payment shock in relation to my monthly payments which increased from {$690.00} to {$1100.00}, virtually overnight with no warning. In fact, my loan amounts would go on to change five ( 5 ) times before finally settling at its present amount of {$670.00}. I was not notified in advance of any of these dramatic changes nor was I sent anything in writing with an explanation as to why. This is in direct violation of the Real Estate Settlement Procedures Act ( RESPA ) and the Fair Debt Collection Practices Act ( FDCPA ), as well as a multitude of statues under the revised Dodd-Frank Act of 2009, Pub.L. 111203, H.R. 4173. The fact of the matter is, prior to NSM imposing the forced-place policy against our mortgage account, we emphatically rejected the assumption made by XXXX, which suggested that we needed flood insurance to begin with. Its also a fact that we provided written documentation from the XXXX XXXX XXXX XXXX XXXX XXXX XXXX on multiple occasions that outlined the upgraded levy sanctions and protected geographical locations of our home in its respective parish. XXXX neglected to verify my explanation and documentation which provided reasoning as to why my mortgage loan was not within a flood zone. However, XXXX still proceeded conspired to force my loan into default. NSM ignored XXXX documentation, and our family has been harmed financially as a result of an unwarranted flood protection policy against our loan. The purpose of XXXX attempting to force my loan into default is a XXXX part response : A. XXXX receives commission kickbacks from these High Premium Force-placed Polices. When XXXX is able to force polices onto consumer loans with no challenge, their profits increase greatly based on the number of homeowners that fail to object to these increases and simply pay the demands or face default on the loan. B. Any loan which is government sponsored allows XXXX to add in additional foreclosure junk fees such as for property inspections, broker price opinion BPO reports, late charges, home evaluation reports, and the list goes on. Once these fees are imposed against the account, XXXX can foreclose and file a claim with the Federal government to pay off the defaulted loan along with all of the illegitimate fees placed against the account during the foreclosure processes. These acts of treachery are duplicated by NSM and mortgage servicers of the same kind hundreds of thousands of times a day. XXXX is required to make full disclosure escrow adjustments and anytime the loan has been transferred from a previous servicer. Escrow abuse is a violation of RESPA 12 U.S. Code 2605 section ( B ) refund to the consumer all force-placed insurance premiums paid by the borrower during any period during which the borrowers insurance coverage and the force-placed insurance coverage were each in effect, and any related fees charged to the consumers account with respect to the force-placed insurance during such period. Section ( m ) Limitations on force-placed insurance charges ) - Servicing of Mortgage Loans and Administration of Escrow Accounts and Basic Principles of the Fair Debt Collection Practices Act ( FDCPA ) in general. From the dates of XXXX XXXX, XXXX until XXXX XXXX, XXXX, our loan was negatively impacted with several payment adjustments, with payments fluctuating from {$690.00} to {$1100.00} to {$1000.00} onto {$810.00} to {$700.00} and finally to {$670.00}. At one point in XXXX of XXXX XXXX, began to place our payments into an unapplied suspense account, which made it appear that we had refused payment, when in actuality payments were being withheld from posting to our account with no explanation. This distortion ultimately led to XXXX demanding a large payment in the amount of {$2600.00}, otherwise our loan would be foreclosed upon. XXXX See Exhibit B ) The amount of {$2600.00} which XXXX was demanding required that payment be made by XXXX XXXX, XXXX, which implies that considering payments are due on the 1st of each month ; the demand amount would bring current the months from which XXXX is claiming to be delinquent from XXXX until XXXX of XXXX. Although our family paid {$2600.00}, on XXXX XXXX, XXXX, to my knowledge XXXX also had monies in suspense of at least {$690.00}. Meaning that XXXX, had collected more than enough money on order to bring my account current to XXXX of XXXX. XXXX XXXX Exhibit C ) At this point, our loan is still showing delinquent for the month of XXXX XXXX, according to XXXX staff and agents. Please also note that the amount that I paid in XXXX XXXX of {$2600.00}, does not reflect as such on my payment history. XXXX See Exhibit A ). Currently, XXXX staff and agents claim that my loan carries a rolling XXXX delinquency from XXXX of XXXX ; as a result of their own negligence and misapplication of payment. I was also given false information by an agent of XXXX, by the name of XXXX XXXX XXXX XXXX. XXXX ). XXXX XXXX advised that no payment history could be sent out on my account. She claimed to have spoken with NSMs area XXXX XXXX named XXXX XXXX. XXXX XXXX advised agent XXXX to say that no payment history could be sent out because my loan was in litigation. XXXX XXXX then refused to allow me a copy of my payment history after fabricating a story as to why she could not honor my requests on XXXX XXXX, XXXX. XXXX XXXX has violated the FDCPA, by giving me false information in connection with the collection efforts of my consumer account ; also falsifying claims of specific legal action to exist on my account in the form of litigation nature, which also was later verified as untrue by XXXX Supervisor XXXX XXXX on XXXX XXXX, XXXX XXXX via a separate phone call ). It was also made known as of XXXX XXXX, XXXX while speaking with XXXX agent XXXX XXXX XXXX. XXXX ), that although I had paid more than 20 % of my loan balance down, I was still being charged Premium Mortgage Insurance ( PMI ), which is a violation to HUD/FHA ; in spite of the fact that my government insured loan requires PMI to be stopped after 20 % of the loan has been paid down. Any legal expert would consider this action to be fraudulent and deception to over collect committing fraud against the United States Government. Further, XXXX received from me, via fax, a XXXX Written Request ( QWR ) on XXXX XXXX, XXXX. To date, XXXX has failed to respond with an acknowledgment letter, nor did they submit the documentation being requested within 30 days as outlined within RESPA and Dodd-Frank, which is also a violation. In addition, it is also my consensus that XXXX, has illegally charged me for over-the-phone payments ( phone pay fees ), which is in violation of Sections XXXX and XXXX of the Dodd-Frank Wall Street Reform and Consumer Protection Acts ( Dodd-Frank Act ) prohibition on engaging in unfair, deceptive, or abusive acts or practices ( collectively, UDAAPs ). This Bulletin also provides guidance to debt XXXX about compliance with the Fair Debt Collection Practices Act ( FDCPA ) when assessing phone pay fees. These types of deceptive mortgage servicing practices are frowned upon as a whole with public opinion and industry standards, as these acts ignore basic mortgage consumer protections and reporting rights to an extreme level. Worst of all, this abuse lacks moral fortitude and shear consumer decency in every fiber or aspect of the relationship between homeowner and mortgage servicer. XXXX has an obligation to provide accurate and fair service for hundreds of thousands of mortgage loans nationwide, and they have failed me ever since my loan was transferred to them in XXXX. Unless this negligence is corrected immediately, I will be forced to file a civil litigation case of my own against XXXX and its agents for conspiracy and lender abuse. I implore XXXX and its agents to correct my account balance, complete a full comprehensive audit of my account for errors, correct the errors on my credit reporting and accounting for the duration of my loan, and correct misreporting as a result of XXXX negligence of reporting delinquent ( when it was in fact not delinquent ). I also implore XXXX to refund monies that Ive paid into PMI, past the demarcation point of my loan having been paid down by 20 % of its balance. Thank you
05/10/2017 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • NJ
  • 08043
Web
XXXX XXXX ( XX/XX/XXXX - XX/XX/XXXX ) My ori ginal FHA mortgage lender from XX/XX/XXXX . A fter my divorce in XX/XX/XXXX , I attempted to sell and then short sell the property when the expenses became to high with a XXXX year-old and XXXX . I received only one cash offer, which XXXX XXXX denied. On XX/XX/XXXX , I began my attempt at a modification payment, even though they were higher than my original mortgage payments. After my first two of three trial payments ( XX/XX/XXXX and XX/XX/XXXX ), I received a letter that my loan had been transferred/sold and to direct all my contact and payments ( XX/XX/XXXX f orward ) directly to XXXX XXXX XXXX XXXX in XXXX XXXX , NJ. XXXX XXXX XXXX XXXX ( XX/XX/XXXX - XX/XX/XXXX ) O n XX/XX/XXXX , I made my final modification trial payment electronically via my bank account. On XX/XX/XXXX I made a payment for the same amount, as my Case Manager at XXXX was unable to tell me what my new payments would be now that the trial payments were complete. On XX/XX/XXXX I n oticed that the payment was debited back into my bank account with the note " XXXX XXXX Cor Pay Refund ''. Upon this discovery, I placed numerous emails to assigned Case Manager who suggested I submit another payment for XX/XX/XXXX along with XX/XX/XXXX payment. Towards the end of XX/XX/XXXX , I then received a check for returning all of my payments to XXXX . My Case Manager had no answer for me why any of this was occurring. Out of frustration, I stopped making payments and prepared for foreclosure. On XX/XX/XXXX , I discovered the option of a Deed-In-Lieu of Foreclosure and decided to pursue this avenue. I felt this was the responsible and correct thing to do, especially with XXXX young children. After numerous calls and requests to XXXX XXXX XXXX XXXX , I finally received a Deed-In-Lieu packet to complete one month later, late XX/XX/XXXX . On XX/XX/XXXX I submitted all the information they required. Shortly after, the property was completely vacated and broom swept. XXXX completed all of their assessments and appraisals, winterized. locks changed and posted the property as vacant. I asked my Case Manager if I needed to check on the property, and was informed that XXXX would check in on it periodically. I received my final settlement packet ... Except it had my ex-husband 's name on it, and his name was never on the mortgage or deed. For the next year, XXXX would insist he signed the paperwork, and I refused as I knew his name was not on the home, and did n't want him involved in all the paperwork. He had relinquished the home to me in our Final Settlement Agreement with our legal Divorce, which they had. I was finally informed that my ex-husband needed to complete a Quitclaim Deed. This Quitclaim Deed was comple ted on XX/XX/XXXX . On XX/XX/XXXX I submitted a complete packet! Please keep in mind, over these 6 years so far, all of my bank statements and tax forms, etc. expired after 3 or 6 months and needed to all be resubmitted. I ca n't count how many packets I have completed! Late XX/XX/XXXX I received a phone call from XXXX XXXX XXXX XXXX saying they couldnt complete the final inspection because there was a family of XXXX living in the property! I asked them how this could happen, as they were responsible for the property since they changed the locks and posted it. They just repeated the same line about We are invested in the property or something like that. I went to the Police and discovered a family of XXXX living in the unit sinc e XX/XX/XXXX - over three months. I then filed an eviction at which the judge allowed the family to reside in the property until XX/XX/XXXX . I inf ormed XXXX , who said until then, everything was on hold. On XX/XX/XXXX , t he family had moved out according to the neighbors, but now I was locked out of the unit. Shortly thereafter I received a letter that my mortgage was sold to Nationstar Mortgage o n XX/XX/XXXX - the day before the legal eviction! NATIONSTAR MORTGAGE ( XX/XX/XXXX -PRESENT ) On XX/XX/XXXX I contacted Nationstar Mortgage, and informed them that I had been attempting a Dee d-In-Lieu and wanted to continue doing so. I asked for any paperwork, and they said they had all my paperwork from the previous lender. I just needed to complete a Confidential Statement of Information. I completed this and emailed it ( as well as my last completed packet with XXXX ) back less than an hour later. I immediately received an automated confirmation email that my document and email was received and was being processed. B y XX/XX/XXXX I didnt hear back from Nationstar so I followed up and was told that there was another page that needed to be completed. I was sent the same document as before, but with one additional page. I completed these and emailed them back, along with the previous XXXX packet ( again ). Shortly thereafter I was assigned a Deed In Lieu Specialist who informed me she would order a BPO. I informed her that I did not have keys to the unit as XXXX changed them on me, and the squatters locked me out. She said she would do what is needed to have a lockbox put on the door and the BPO completed. O n XX/XX/XXXX I received a message from my Deed In Lieu specialist saying, Im emailing you to let you know I will have to cancel the deed in lieu for your file by tomorrow if I have not heard from you to get the bpo ordered for this file we need to get a realtor inside the property to take pictures your file is on hold. When I called her to remind her of the sqautter/key situation, she also claimed that Nationstar never received any paperwork. On XX/XX/XXXX I sent all the documents again. On XX/XX/XXXX , the Deed In Lieu Specialist confirmed she received the documents and would let me know if she needed anything else. On XX/XX/XXXX my Deed In Lieu Specialist informed me that she needed a fw9 completed, an d separate letters for each payoff amounts for each lean from the HOA. The HOA explained to me that it was a running balance and they couldnt really separate the amount into separate letters. On XX/XX/XXXX I sent my Deed In Lieu Specialist the fw9 and payoff letter from the paralegal for the attorney representing the HOA. The Deed In Lieu Specialist stated she needed a statement through XX/XX/XXXX . On XX/XX/XXXX the attorney replied We can not give you a definitive payoff amount through XX/XX/XXXX . The as sociation assessments are recurring monthly fees, plus late interest and legal fees and costs to collect this debt. I believe we provided XXXX XXXX with a payoff through XX/XX/XXXX and we can update the payoff in XX/XX/XXXX . On XX/XX/XXXX The DIL Specialist replied, Then you will be responsible for paying your HOA Bill every month until we close otherwise it will continue to come up on the title and we will not be able to close with any title lien issue showing up on the title once you have paid the HOA bill send me a copy showing it has been paid in full an the balance owned is at a XXXX balance. Here was my response which brought me to contacting you : I am not sure why making a settlement with the HOA is such an issue for you/Nationstar. XXXX XXXX ( t he prior mortgage company until mid XX/XX/XXXX ) had n o problem making a settlement agreement with the HOA quickly and directly. It seems that you are asking for something irregular. I am sure the HOA 's law firm has dealt with this issue plenty times before - and I am sure they want to be paid. I will be contacting the Consumer Financial Protection Bureau ( CFPB ) to see if this is regular and appropriate practice. I will not be paying any of these dues as I am a part time employee with XXXX children and {$120.00} total in the bank, and no assets. My expenses ( rent and electric ) exceed my monthly income and I have no savings. From day one ( approximately XX/XX/XXXX ) , all I have tried to do is work with the XXXX mortgage companies ( XXXX , XXXX XXXX , and Nationstar ) years to transfer the property ownership to the mortgage company, and take care of my responsibilities. I attempted to sell, short sell, modification and deed in lieu - all without success. It seems that it is in Nationstar 's best interests to drag this out so I have no choice but foreclosure, so you can assess even more fees until then. All this being said, has the BPO been completed yet? I know you keep asking me for keys which I keep telling you I do not have after the squatters finally left and locked me out. Prior to the squatters the unit was winterized and posted by XXXX XXXX and was posted. It is no surprise that they sold the loan to you the day before the legal eviction. Please contact me via email only from this point forward so I have all communication in writing. Shortly thereafter I received two emails from my DIL Specialist, The bpo has been completed and Per management ask the HOA Company for a payoff out until the end of XX/XX/XXXX . All in all, I dont think this all should have taken 6-7 years! Most people would just walk away and foreclose I almost did myself but I want to do the right thing.
02/06/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • PA
  • 190XX
Web
I had my mortgage loan with XXXX XXXX XXXX. In XX/XX/XXXX I applied for a modification, I received paperwork in the mail in XX/XX/XXXX that I was approved for the modification and review it, sign it and send it back. The first week ofXX/XX/XXXX I received a letter from Nationstar that they bought my loan from XXXX XXXX XXXX. This was done without notice to me before the transfer. As a consumer I should have been notified before this transfer. Considering the XXXX had to testify in front of congress for illegal heavy penalties for non-compliance with documentation including modification, foreclosure and loan serving to their borrowers. When I received the letter stating Nationstar bought my loan, I called Nationstar and spoke to a Customer Service Rep. I stated that I was just approved for a modification with my previous servicer ; I asked them are they going to honor that modification. I was told they would check into it, because they were not aware of the modification from XXXX XXXX XXXX. I was told to continuing making the monthly payment while Nationstar investigate the modification. InXX/XX/XXXX I finally received a response from Nationstar, they told me they would honor XXXX XXXX XXXXs modification, but I would have to fill modification paperwork for Nationstar. I was sent the paperwork in XX/XX/XXXX along with my payment forXX/XX/XXXX, XX/XX/XXXXand XX/XX/XXXX. I filled out the Nationstar modification paperwork and sent them back in XX/XX/XXXX. From that point on its been a nightmare. I called Nationstar question why they sent my payments back, I was told that they couldnt receive payment during the modification process. It took 3 months for the modification process to be done. I received a letter stating I was denied the modification. ( Nationstar is required to honor the modification from XXXX XXXX XXXX ) emails, but was unable to speak to a true Manager. Finally I got thru and spoke to a supervisor and I was told that what I owe out and what I have coming in didnt work, that why I was denied. I needed {$710.00} more income. I told them that my finance XXXX with me and I could submit her income. So again I was sent more paperwork to fill out. I sent the paperwork back, waiting to hear from them. Finally I received paperwork that I was still denied for the modification with my fianc income. I tried contacting Nationstar again and was getting nowhere again. Nationstar customer service is terrible, they are not on top of this, and they dont response to faxes, emails or voicemails in a timing matter. They are much unorganized! At this point its been 2 years going thru XXXX with Nationstar . I came home from work inXX/XX/XXXXto find a Sheriff Sale poster on my door. I called Nationstar right away and of course didnt get anywhere ; finally I got a response and was told to stop the sale I would have to do another modification. I explained why do I have to do that, when I was told at the time you bought my loan Nationstar would honor XXXX XXXX XXXX modification that I was approved. This doesnt make sense and is very wrong. In the meantime I getting charge left and right for legal document processing, this is ridiculous. So again they sent me modification paperwork for me to fill out. I sent that back to them, they stopped the sheriff sale. Waited for a response on the modification, again I was denied. I went back and forth with them on the Modification from XXXX XXXX XXXX that they should of honor. In the beginning of XX/XX/XXXXI found out that the money I was putting in the bank for my mortgage, my wife at the time was stealing it. Due to I was working 60-70 hours a week and she didnt work, I gave full responsibility financially to put the mortgage payment in the separate account and pay the bills with the other account. She spent most of the mortgage money. I thru her out immediately and filed for divorce. I had to pay her {$50000.00}, she got of got more from me. I was and still are devastated over her stealing my money and having to pay her that money. My divorce was final inXX/XX/XXXX. I had to borrow money off my mom, because I didnt have it all. Im still trying to recover from it. In the meantime I still am going back and forth with Nationstar trying to resolve the issue. When I finally get a hold of Nationstar they told me Im out of options with them and that I should check into help programs thru the state. I started investigating programs. I received letters in the mail from lawyers and companies to help me save my home. So I decided to check into a company called XXXX XXXX XXXX. I had a Sheriff Sale poster on my door againXX/XX/XXXX I decided to hire them. I had to pay {$3300.00} to XXXX XXXX XXXX, they suggested I file for bankruptcy, but not go totally thru with it, which I did the day of the sale ( XX/XX/XXXX ) that was the only way I was able to stop the sheriff sale and save my home. I had to spend money I really didnt have. Which I should have not had to do that, due to Nationstar told me from the very beginning that they would honor XXXX XXXX XXXX modification which I was approved for. From XX/XX/XXXX to XX/XX/XXXXXXXX XXXX XXXX was working with Nationstar and me to resolve the issue, so I can start paying my mortgage. The result/outcome of XXXX XXXX XXXX working with Nationstar was to do another modification, so again I had to fill out modification paperwork XXXX XXXX XXXX submitted it to Nationstar. In waiting for the modification process, I received another Sheriff Sale poster for XX/XX/XXXX sale. XXXX XXXX XXXX contacted me that I need my XX/XX/XXXXtaxes, which they didnt tell me at the time I filled out the modification paperwork. I contacted the IRS and got theXX/XX/XXXX taxes. As soon as I got them I faxed them to XXXX XXXX XXXX, they sat on the XX/XX/XXXXtaxes paperwork and didnt get it to Nationstar in time, which resulted in me having to file for bankruptcy again onXX/XX/XXXX the day of the sale so I didnt lose my home. At this point Nationstar processed the modification and I was denied again. XXXX XXXX XXXX told me they will contact Nationstar and continue to fight for me. I received paperwork in the mail that Nationstar changed their name to Mr. Cooper. I let XXXX XXXX XXXX about the name change. I tried contacting Mr. Cooper in regards to my loan to discuss my options, due to I was denied again for the modification. They suggested to do an appeal, so they sent me paperwork on how to do that. I submitted an appeal in XX/XX/XXXX. I was told by XXXX XXXX XXXX that the foreclosure was put on hold ( that was XXXX ). I received a letter stating that they did receive my appeal and that I should be contacting byXX/XX/XXXX. I received a letter from Mr. Cooper with my options, which none of them I can do. So now Im really getting scared and frustrated that Im going to lose my home I worked so hard to get. Know Im having problems with XXXX XXXX XXXX, they are not responding to me emails, faxes and voicemails. I will put a complaint to CFPB about XXXX XXXX XXXX. The last time I had any contact with XXXX XXXX XXXX wasXX/XX/XXXX. InXX/XX/XXXXI received paperwork that my house is in Sheriff Sale again on XX/XX/XXXX. I did some research about free credit counseling thru the state, so I schedule an appointment for the end of XX/XX/XXXX. The advice they gave me, I cant afford to do. So Im at a standstill with a little over a month before my home gets sold wThis has been going on too long. I can afford my monthly mortgage payments. I want my loan to be escalated, Im tired of getting the run a around from Nationstar now Mr. Cooper and XXXX XXXX XXXX. I want a normal life back, payment my monthly mortgage and bills on time, continuing working for goals. Im so stressed out over this 4 year nightware with this company that I had no decision for them to buy my loan from XXXX XXXX XXXX!!! I dont understand how this issue is still going on, when from the very beginning when Nationstar bought my loan from XXXX XXXX XXXX, they told me they were going to honor the modification from XXXX XXXX XXXX, which I was approved thru them. I want to stop the Sheriff Sale and avoid foreclosure!!! In my investigating help to save my home, because obviously Nationstar/Mr. Cooper doesnt care I lose my home. They dont want to work with me. I have been fighting for my home and still am. I came across a program thru the state ( Homeowner Assistance Program/Home Preservation ) they have a program ( Repayment Plan ) I believe I will qualify for. Im submitted an application tomorrow morning. Hoping and Praying I get approved for it. I thank you for reading my complaint and pray Nationstar/Mr. Cooper do the right thing! I just want to start fresh with Nationstar/Mr. Cooper. I want Nationstar/Mr. Cooper to take off the fees and charges I have been charge for since this all began. Put want I owe now on the back of the loan. And start paying my monthly mortgage in XX/XX/XXXX
01/31/2018 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • MT
  • 59701
Web
Complaint filed against Mr. Cooper XX/XX/XXXX I am writing to you to file a complaint against Mr Cooper. Listed below are the details regarding our dealings with this Mr Cooper. This situation is stressful at best. The continual phone calls and letters are borderline harassment. Not to mention the numerous hours logged on the phone with these people to get no farther ahead. They have messed with our credit score. We have been charged late payment fees, as well as other unexplainable fees. We were issued an escrow check which we deposited and then they put a stop payment on it which overdrew us in our bank account. We have had sleepless nights of stress and worry and we want this situation handled. We purchased our home in XX/XX/XXXX, our financer was XXXX XXXX. We made our first payment of {$1000.00} to them on XX/XX/XXXX. We made a partial payment of {$530.00}, to go towards our XX/XX/XXXXpayment, on XX/XX/XXXX. Our loan was then sold to XXXX XXXX XXXX XXXX. We made the remainder of our payment for XX/XX/XXXXto XXXX XXXX XXXX XXXX on XX/XX/XXXX for {$530.00}. Our loan was again sold, this time to Mr. Cooper/Nationstar. We made a partial payment to Mr Cooper on XX/XX/XXXX in the amount of {$530.00} to go towards our XXXX payment. We made the remainder of our XXXX payment on XX/XX/XXXX for {$530.00}. The next payment to Mr Cooper was made XX/XX/XXXX for {$570.00} and the remainder for XX/XX/XXXXwas paid on the XXXX for {$500.00}. And our XXXX payments were made on the XXXX for {$600.00} and the XXXX for {$470.00}. With all of that laid out, Ill explain the numerous calls and letters that have been ongoing since XX/XX/XXXX. Our first phone call from Mr Cooper came in XXXX, just weeks after they purchased our loan from XXXX, and they were concerned because we missed a payment. I did not get the customer representatives name, but I did get her phone number and told her Id call back with detailed payments and dates of all of our payments to that point. I got her voicemail when I called so I left a message detailing payment dates and amounts. I never received a phone call back and was left to assume everything was cleared up. We received another phone call from Mr. Cooper in XXXX with the exact same problem. Once again we went through our payment history with them. Again, I didnt get a name, but I was told they would look into our account issues, and yet again we never received a call back. Weve received a letter every month stating we are behind, along with the phone calls, but nothing gets resolved. Also in the month of XXXX my husband, was reported to the credit bureaus as missing a payment. In XXXX, XXXX received another call from Mr. Cooper. A customer service rep, which again we didnt get a name, was calling to inform him that we had XXX amount of money sitting in a suspended account and wanted to know what we wanted to do with it. XXXX asked what the money sitting in this suspended account was and why was it sitting in a suspended account? The Representative explained that because we make biweekly payments the first partial payment sits in a holding account until they collect the second half and then they apply the funds. He implied that was what this money was and wanted XXXX to give the ok to apply. Of course thats what we did, per this reps advice. It was applied to our XX/XX/XXXXpayment. Two weeks or so after that XXXX gets another call from Mr Cooper because we are yet again missing a payment! He asked the Representative, XXXX, about the money sitting in the suspended account and wants to know if it was applied. She informed him we did not have money sitting in a suspended account but that is was in fact money we paid over in our escrow account, and that it was our money, and they could NOT apply it to our account, that a check was mailed and we were to cash it. We could then make another payment if we chose. She also promised to look into our situation and get back to us because we were STILL being told we were behind. More time was spent on the phone with her once again going over our payment history. To date we have yet to hear from her. We deposited the check into our checking account on XX/XX/XXXX. They put a stop payment on the check on XX/XX/XXXX. We started taking first and last names after that. On XX/XX/XXXX we spoke with XXXX XXXX about this ongoing issue. He had no answers, he talked in circles and was very unpleasant to deal with. We were transferred to XXXX XXXX from the Research and Response Department. XXXX and XXXX spent 2 hours on the phone with him that night, once again going over EVERYTHING. He promised to call the next morning to discuss this further and figure out a solution. And yet again XXXX spent 2 hours on the phone with XXXX. XXXX XXXX and XXXX XXXX began with a three way call with our bank who detailed every payment made towards our mortgage from day one. They then had a three way call with XXXX and it was determined that XXXX failed to transfer a partial payment in the transfer of the loan process. We thought the problem was being solved, until I received an email from XXXX on XX/XX/XXXX telling me he hadnt received the payment history from XXXX and would I reach out to them and get it sent, because he couldnt call directly. What?? XXXX also informed us that the information regarding our escrow check was correct, the part about it being our money and they couldnt distribute as they saw fit. He said he would take care of us as far as our bank account, cover any overdrawn amounts and such. He also said he would take care of the issue of reporting XXXX to the credit bureaus. As of today XX/XX/XXXX nothing has been done to rectify any of it. XXXX did call again on the XXXX to let us know he hadnt received the payment history from XXXX and asked if I, XXXX, had reached out to them to fax that information to him. Yes I had, and I dont feel it was my job to do in the first place! Since the XXXX we have received phone calls from Mr Cooper yet again telling us we are late on our payment. XXXX XXXX called us on XX/XX/XXXX to inform us we are now missing the payment for XXXX, I asked him how that was possible. The monthly statement FROM Mr Cooper shows we made 2 payments in XXXX, we had talked with XXXX and XXXX about applying one of those to the XX/XX/XXXXpayment, because after all, the payment credited to our account on XX/XX/XXXX was in fact the Escrow money that my husband inadvertently had applied to the XXXX payment. Confusion is what this company deals in! At any rate my husband and I spent almost an hour AGAIN going over our account and payment history to get nowhere, he was absolutely no help! So he transferred us to XXXX XXXX, a supervisor, and he was as rude and ignorant as XXXX XXXX. XXXX XXXX is now trying to tell us that the XXXX payment did come through, that everything was updated on our account, but now the problem is our XX/XX/XXXX payment to XXXX XXXX. Theyve never received that payment he claims!! He also informed XXXX that the case was closed and the letter should be showing up any day explaining what was fixed but yet again we are still a payment behind!! Our online bill from Mr Cooper has not changed. It shows a payment to principle in the amount of {$290.00}, we never authorized that. Apparently it was money left over from the escrow check that Mr Cooper decided to distribute of their own accord. And just to note, we asked to speak with XXXX several times while talking to both the XXXX to be told he was not at that location, he was unavailable, and they werent sure where he was. They offered to email XXXX and ask him to contact us. A full 24 hours has passed with no word from XXXX. Every time we speak to Customer Service Representatives, Supervisors, or even the Research and Response Department we get no answers. These people are incompetent at best! They have not been properly trained and none of them know what they are talking about!! They shuffle and reroute you and you cant get a hold of the same person twice so you end up having to explain and re-explain and nothing gets done!! I feel this is done on purpose!!! Mr. Cooper has made buying a home a very regretful decision!! The sleepless nights and harassment that Mr Cooper has caused me and my husband has been awful. Please help us get this situation taken care of!
08/07/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • IN
  • 470XX
Web Servicemember
I see that Nationstar XXXX Mr. Cooper removed the false report with the credit bureaus regarding, Natural Disaster ONLY with XXXX and XXXX. Yet, the report sent neglected to improve my FICO score that was hit hard, -20+ points after the, Natural Disaster report was falsely submitted by your company. We were in agreeance that a positive report being submitted to have everything reversed, including false, Natural Disaster report. I will need this re-submitted so my FICO score can be re-established. I know this is possible after XXXX Nationstar Mr. Cooper did submit a report weeks prior to the false negative, Natural Disaster report and FICO points were positively established. Please listen to taped phone call conversations approximately 2 weeks prior to the false credit reporting, Natural Disaster that per all three credit bureaus, that false negative reporting did play an important role in the decline of my FICO score. This is only a touch of the continued false, malicious, intentional reporting by Nationstar XXXX Mr. Cooper. The last time was using my identity and adding over {$100000.00} without my knowledge to my existing loan. A police report and identity theft report, credit froze by all three credit bureaus against those who continue doing false reporting by someone at XXXX Nationstar Mr. Cooper. I will need this change, removing once again, the false reporting, Natural Disaster in a POSITIVE report submitted by XXXX Nationstar Mr. Cooper to ALL three credit bureaus so FICO my score points can be re-established and this false reporting is removed completely. This as we spoke on the phone Mr. XXXX XXXX agreed, as well when I spoke to all three credit bureaus, can be done with a positive report submitted by XXXX Nationstar Mr. Cooper. Something your company has yet to do, but once, then you in turn have someone submit more false reporting as well additional negative comments. Once again, what we agreed upon is still not being corrected as your company only submitted an update on my mortgage balance with XXXX, XXXX and did not remove the false reporting claim of natural disaster off of my credit report with XXXX. I spoke to them an hour ago, they stated they received an update only on the balance of my loan. XXXX Nationstar Mr. Cooper did NOT send any positive report or change to remove the false malicious reporting. Once again, your company as we agreed per our conversation was to submit a positive Report with the credit bureaus and by having the false reporting of a, Natural Disaster REMOVED which would help re-establish my FICO score points that were taken away due to once again false reporting from your company, natural disaster. I need this issue addressed in a correct urgent proper manner with all three credit bureaus. I also need positive reports added to help reverse the false claims and accusations by your company which was maliciously reported and falsely reported with the credit bureaus. I also need every single payment now reported to all three credit bureaus. Your company per taped conversations stated that AFTER the forbearance period was up, which it is, that ALL my payments since the beginning of my VA mortgage loan would be reported. As of this afternoon, they are still NOT being reported. Refer back to your taped conversation phone calls over the course of the past 12 months for your reference. This all started due to your XXXX representative, XXXX XXXX XXXX misguiding me to stop making payments on my VA mortgage loan due to issues we had with the prior owners hiding major repairs that had not been addressed, but instead hidden by photo frames, furniture, etc. Your company did admit that Mr. XXXX was in the wrong and made a settlement to close the forbearance and last payment owned during the forbearance period. I have as well brought in other parties on this issue as well as the Attorney General 's Office, Consumer Department in the state of Indiana so this matter will finally cease and not continue on with malicious false reporting by XXXX Nationstar Mr. Cooper. I will as well continue with CFPB complaints until this is resolved. I also submitted all parties copies of the phone calls with credit bureaus proving that the issues still as of this late afternoon, have NOT been resolved. Yet, XXXX Nationstar Mr. Cooper sent a CFPB reply to myself the consumer, stating all the issues have been changed, addressed with the credit bureaus just a few days ago. No ... the ongoing issues with the latest malicious intentional false reporting have not been corrected. I have also reached out to FEMA with regards to a taped phone call converstation with myself and with XXXX Nationstar Mr. Cooper manager and representative within the past few weeks that blamed FEMA for the false reporting. I have as well reached out to my insurance company, they have never heard of such false reporting and in turn, blaming FEMA. Both parties have no reporting of any such NATURAL DISASTER in my area that would warrant XXXX Nationstar Mr. Cooper to submit on a report to all three credit bureaus on my credit report with my VA mortgage loan. Mr. XXXX also on a taped phone call conversation, instead of letting me know this serious matter would be handled ASAP. He stated, " Maybe it's time you should find a new lender and refinance through a different bank. '' Instead of owning up to the companies continued false reporting and not reporting all payments with the credit bureaus. Who as any large bank representative states such a thing? I brought this up to my current bank and they stated, " Why would any bank say such a thing? Just fix the issues, it isn't that hard to submit a report to the credit bureaus and take ownership of the incorrect reporting. '' This ongoing matter of false reporting has been going on for almost 18 months and is taking a grave toll on my wife 's Health who is a current XXXX patient. See your email from XXXX XXXX, the issues he stated were resolved. Per taped phone calls, emails, etc from the credit bureaus. It has not been resolved. Message Published On XXXX XXXX CDT You Have a New Message Notification ATTORNEY GENERAL COMPLAIN RECEIVED. See less message1 XXXX XX/XX/XXXX / XXXX XXXX Dear Mr. XXXX, Thank you for bringing your correspondence regarding experience with XXXX Mortgage to our attention. My team at the XXXX XXXX XXXX XXXX works in conjunction with the CEO s office, and I am working on researching the details of what occurred. I will reach out to you in 48 hours to discuss further. If you need to reach me, please feel free to call me at ( XXXX ) XXXX ( XXXX ), Extension XXXX. My office hours are XXXX XXXX to XXXX XXXX Monday through Friday. Thank you for your patience. We value your membership and the opportunity to serve you. Between XX/XX/2018 and XX/XX/2018, your XXXX/NATIONSTAR MORTGAGE balance decreased by {$210.00} from {$120000.00} to {$120000.00}. Updated Account Information XXXX/NATIONSTAR MORTGAGE - Remark Removed From Account Remarks are meant to make your report more clear. If you're not sure why this remark was removed from your report or where it came from, you can contact your creditor or the credit bureau for more information. Between XX/XX/2018 and XX/XX/2018 the following remark was removed from this account : Affected by natural disaster XX/XX/XXXX / XXXX XXXX XXXX Nationstar Mr. Cooper representative, Mr. XXXX and Indiana Attorney General Representative was sent another email and two further taped conversations with two credit bureaus. This on top of three other prior taped calls and the credit bureaus reporting by your company on my credit report of malicious, false continued reporting that has as well continued to further damage my credit and FICO score. Your company has yet to once again fully correct false reporting and do what it takes by submitting a positive report explaining the false reporting that has been going on for months that has caused my credit to suffer. I have also been in contact with an interested party at a very large reputable newspaper in Washington DC. If this serious issue does not get resolved urgently I will submit my story to the writer. I also now have enough proof for grounds to seek legal action. Sincerely, XXXX XXXX
08/07/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • IN
  • 470XX
Web Servicemember
I see that Nationstar XXXX Mr. Cooper removed the false report with the credit bureaus regarding, Natural Disaster ONLY with XXXX and XXXX. Yet, the report sent neglected to improve my FICO score that was hit hard, -20+ points after the, Natural Disaster report was falsely submitted by your company. We were in agreeance that a positive report being submitted to have everything reversed, including false, Natural Disaster report. I will need this re-submitted so my FICO score can be re-established. I know this is possible after XXXX Nationstar Mr. Cooper did submit a report weeks prior to the false negative, Natural Disaster report and FICO points were positively established. Please listen to taped phone call conversations approximately 2 weeks prior to the false credit reporting, Natural Disaster that per all three credit bureaus, that false negative reporting did play an important role in the decline of my FICO score. This is only a touch of the continued false, malicious, intentional reporting by Nationstar XXXX Mr. Cooper. The last time was using my identity and adding over {$100000.00} without my knowledge to my existing loan. A police report and identity theft report, credit froze by all three credit bureaus against those who continue doing false reporting by someone at XXXX Nationstar Mr. Cooper. I will need this change, removing once again, the false reporting, Natural Disaster in a POSITIVE report submitted by XXXX Nationstar Mr. Cooper to ALL three credit bureaus so FICO my score points can be re-established and this false reporting is removed completely. This as we spoke on the phone Mr. XXXX XXXX agreed, as well when I spoke to all three credit bureaus, can be done with a positive report submitted by XXXX Nationstar Mr. Cooper. Something your company has yet to do, but once, then you in turn have someone submit more false reporting as well additional negative comments. Once again, what we agreed upon is still not being corrected as your company only submitted an update on my mortgage balance with XXXX, XXXX and did not remove the false reporting claim of natural disaster off of my credit report with XXXX. I spoke to them an hour ago, they stated they received an update only on the balance of my loan. XXXX Nationstar Mr. Cooper did NOT send any positive report or change to remove the false malicious reporting. Once again, your company as we agreed per our conversation was to submit a positive Report with the credit bureaus and by having the false reporting of a, Natural Disaster REMOVED which would help re-establish my FICO score points that were taken away due to once again false reporting from your company, natural disaster. I need this issue addressed in a correct urgent proper manner with all three credit bureaus. I also need positive reports added to help reverse the false claims and accusations by your company which was maliciously reported and falsely reported with the credit bureaus. I also need every single payment now reported to all three credit bureaus. Your company per taped conversations stated that AFTER the forbearance period was up, which it is, that ALL my payments since the beginning of my VA mortgage loan would be reported. As of this afternoon, they are still NOT being reported. Refer back to your taped conversation phone calls over the course of the past 12 months for your reference. This all started due to your XXXX representative, Mr. XXXX XXXX misguiding me to stop making payments on my VA mortgage loan due to issues we had with the prior owners hiding major repairs that had not been addressed, but instead hidden by photo frames, furniture, etc. Your company did admit that Mr. XXXX was in the wrong and made a settlement to close the forbearance and last payment owned during the forbearance period. I have as well brought in other parties on this issue as well as the Attorney General 's Office, Consumer Department in the state of Indiana so this matter will finally cease and not continue on with malicious false reporting by XXXX Nationstar Mr. Cooper. I will as well continue with CFPB complaints until this is resolved. I also submitted all parties copies of the phone calls with credit bureaus proving that the issues still as of this late afternoon, have NOT been resolved. Yet, XXXX Nationstar Mr. Cooper sent a CFPB reply to myself the consumer, stating all the issues have been changed, addressed with the credit bureaus just a few days ago. No ... the ongoing issues with the latest malicious intentional false reporting have not been corrected. I have also reached out to FEMA with regards to a taped phone call converstation with myself and with XXXX Nationstar Mr. Cooper manager and representative within the past few weeks that blamed FEMA for the false reporting. I have as well reached out to my insurance company, they have never heard of such false reporting and in turn, blaming FEMA. Both parties have no reporting of any such NATURAL DISASTER in my area that would warrant USAA Nationstar Mr. Cooper to submit on a report to all three credit bureaus on my credit report with my VA mortgage loan. Mr. XXXX also on a taped phone call conversation, instead of letting me know this serious matter would be handled ASAP. He stated, " Maybe it's time you should find a new lender and refinance through a different bank. '' Instead of owning up to the companies continued false reporting and not reporting all payments with the credit bureaus. Who as any large bank representative states such a thing? I brought this up to my current bank and they stated, " Why would any bank say such a thing? Just fix the issues, it isn't that hard to submit a report to the credit bureaus and take ownership of the incorrect reporting. '' This ongoing matter of false reporting has been going on for almost 18 months and is taking a grave toll on my wife 's Health who is a current XXXX patient. See your email from Mr. XXXX, the issues he stated were resolved. Per taped phone calls, emails, etc from the credit bureaus. It has not been resolved. Message Published On XXXX XXXX CDT You Have a New Message Notification ATTORNEY GENERAL COMPLAIN RECEIVED. See less message1 XXXX XX/XX/XXXX / XXXX XXXX Dear Mr. XXXX, Thank you for bringing your correspondence regarding experience with XXXX XXXX to our attention. My team at the XXXX XXXX XXXX XXXX works in conjunction with the CEO s office, and I am working on researching the details of what occurred. I will reach out to you in 48 hours to discuss further. If you need to reach me, please feel free to call me at ( XXXX ) XXXX ( XXXX ), Extension XXXX. My office hours are XXXX XXXX to XXXX XXXX Monday through Friday. Thank you for your patience. We value your membership and the opportunity to serve you. Between XX/XX/2018 and XX/XX/2018, your XXXX/NATIONSTAR MORTGAGE balance decreased by {$210.00} from {$120000.00} to {$120000.00}. Updated Account Information XXXX/NATIONSTAR MORTGAGE - Remark Removed From Account Remarks are meant to make your report more clear. If you're not sure why this remark was removed from your report or where it came from, you can contact your creditor or the credit bureau for more information. Between XX/XX/2018 and XX/XX/2018 the following remark was removed from this account : Affected by natural disaster XX/XX/XXXX / XXXX XXXX XXXX Nationstar Mr. Cooper representative, Mr. XXXX and Indiana Attorney General Representative was sent another email and two further taped conversations with two credit bureaus. This on top of three other prior taped calls and the credit bureaus reporting by your company on my credit report of malicious, false continued reporting that has as well continued to further damage my credit and FICO score. Your company has yet to once again fully correct false reporting and do what it takes by submitting a positive report explaining the false reporting that has been going on for months that has caused my credit to suffer. I have also been in contact with an interested party at a very large reputable newspaper in Washington DC. If this serious issue does not get resolved urgently I will submit my story to the writer. I also now have enough proof for grounds to seek legal action. Sincerely, XXXX XXXX
05/16/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NY
  • 142XX
Web
Beginning in early XX/XX/XXXX, I found myself struggling to pay the first and second mortgage on a property that was owned by my ex-husband and me, but it had become my responsibility to manage as part of the divorce agreement. My company had moved me away from the location where the property was located and, due to the property being valued approximately {$100000.00} below what was currently owed on both the first and second mortgages combined, the decision was made to keep the property and rent it until market conditions improved enough to sell it and be able to cover any losses. The rental rate for the market was not enough to cover the first and second mortgage, property taxes, condominium fees, and other related charges ; however, when I was transferred out of state in XXXX I was able to cover the $ XXXX/month deficit between what was owed and the incoming rent by way of my salary. Then, in XX/XX/XXXX, other financial problems began to squeeze cash flows so much that I found myself struggling to buy groceries, pay for gas, and make payments on debt, including the mortgages. I reached out to the realtor who managed the property for me and explained the situation. She immediately began working on finding a buyer interested in a short sell. After a few weeks, she reached out to me to say she had a buyer willing to pay cash for the property at approximately $ 65k under what was owed to both mortgage companies. She started the process and promised to keep me abreast of any and all developments. It all appeared to be coming to a somewhat happy ending where I could get control of my finances, both mortgage companies would obtain some of the residual money from the sale of the property if they agreed to a short sale, and we could avoid the foreclosure process altogether. A few weeks after she gave me the news of the buyer 's interest in the property, she called me to say that the first mortgage lender was refusing to communicate to her or the attorney she was working with on my behalf. They had no interest in any kind of negotiation and was very swiftly moving toward foreclosure. Up to this point I had received only one phone call from the first mortgage company where a man on the other end of the line politely told me that I was behind on my payments and asked if he could take the payment information over the phone then to bring the account up to date. After explaining my situation his only response was to continue to badger me on how bad it looks on my credit report to fall behind on the mortgage payments and that he must have my information right then to process a payment. I hung up, frustrated and ashamed. So when I learned about how the first mortgage company was responding it came as no surprise. She told me not to worry and that the attorney she was working with was still trying and that there were normally hiccups when piecing together a short sale, although she did say that she had never dealt with an institution that outrightly refused to work with the assisting attorney. Again, I felt a great deal of anxiety over the entire situation, but remained hopeful that we could come to some kind of a solution. After yet a few more weeks I received another phone call from my realtor. She had bad news. The first mortgage company was auctioning my property in less than 3 weeks and she and the attorney had exhausted everything to try to stop it and got nowhere. She said that there was one last chance that they were trying to pursue and that was to solicit support from a state representative and have that person try to stop the foreclosure and convince the first mortgage company to come to the negotiating table and try to work this out. That was on XX/XX/XXXX. Sadly, it was to no avail and the property was auctioned on XX/XX/XXXX, for {$140000.00}. My realtor stated that in all her years in the industry she had never seen such treatment exhibited by the first mortgage company. This was the worst treatment she had ever seen from a lender - and the attorney agreed. After a few months my first mortgage status changed on my credit report showing that the lien had been satisfied through foreclosure measures, but I was very confused as to what happened to the second mortgage. I had not heard from the company and nothing was stated in any of the short stack of communications I had tried to piece together from the first mortgage company. Then, in XX/XX/XXXX, I received a bill in the mail for the full amount of the second lien - approximately {$43000.00}. I called the company and they explained that it didn't matter what had happened regarding the foreclosure, no one had advised them of anything, and I was left holding the responsibility for the second mortgage with no property backing it. I hung up, bewildered, confused, angry, and disappointed. Why would a first mortgage company pass up an opportunity to short sell the property at {$180000.00} cash? Why was the second mortgage company not involved in the foreclosure process? Why had they absolutely refused to work with my realtor or her attorney? The property was listed for sale on XX/XX/XXXX and that's when the realtor began her attempts to set up a short sale with both mortgage companies. The only excuse the first mortgage company provided was that because they had already started with the foreclosure proceedings there was nothing they could do. After researching what information I could find on the internet ( because I had little to nothing from the mortgage company ) I learned that the property sold at auction for {$140000.00}. All the proceeds from the sale assumedly went to the first mortgage company to satisfy my obligation to them less what I was unable to pay. Had the short sale been approved, my understanding was that the buyer was willing to pay {$180000.00} in cash which would have been shared by both mortgage companies and I would be released from any further payments and would have to deal with the negative circumstances going forward with the damage I had done to my credit report. Did the first mortgage company somehow benefit by NOT entering a short sale? Something about this entire process seemed wrong. I have so many questions and very little answers. I can not afford paying over {$40000.00} to a lender on property that I no longer have an interest in. I am working as hard as I can now to pay the balances on my credit cards through XXXX XXXX XXXX XXXX, my medical bills when they come in, my car payment so I can work, and hoping that after that I can afford to eat and pay utilities. I have spoken with a bankruptcy attorney who basically laughed me out of his office because he said " I make too much money to file for bankruptcy. '' I have worked with my student loan servicer to place a forbearance on my payments there to provide me with a little more each month for the next year. I admittedly make a decent living. I am now single. I do not live extravagantly. I drive a reliable, but low-cost vehicle. I have always paid my obligations - ALWAYS. Until early XX/XX/XXXX I had never been late on any payments, had always satisfied my promises, and was proud of a credit score in the 800s. There is likely nothing you can do at this point - the onus is probably on me. You will inform the lender and they will respond that " they have done everything within their power to help me and there is nothing more they can do, '' after which you will flag this as closed with response. And I will still owe a large sum of money that I can not afford because I was treated unfairly by a large lender. My only hope in even filing this complaint is to have it on record for all to see. I am quite sure I am not the only person who has been mistreated by this mortgage servicer and I will absolutely not be the last. Many of those in my position will simply go about life thinking that's the way things go and you will never hear about it. Some may file a complaint and the same process of rinse and repeat will happen again and again. But someday I hope you have enough information, along with my little complaint I make today, to slap this deceptive and criminal corporation with a multi-million dollar consent order that hurts them in a way that they have done so many of us.
11/17/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • FL
  • 32065
Web
My Complaint to ConsumerFinance.gov is that a Human being needs to Read my previous complaints from 2 years ago. I 've referenced the Complain Numbers below. Bascially in the first Complaint about NationStar, this XXXX XXXX XXXX has done nothing to help myself and my family. Again this originated in XXXX, it is now XXXX. What i described below is Morally and Legally wrong on all Fronts. You folks take pride in Reporting, and susposedly Resolving Consumer Issues, but for me and my family we have suffered. It is not right that I can not obtain any Mortgage of any sort due to my DTI ( Debt to Income ) Ratio being at 95 % due to a Home I do not live in, but is still reported on my Credit Reports as if I do and make use of. I am no longer on the Deed of the home below, so have no say so. My X-wife is basically ignoring my requests for her to sell the home or refinance it. My new Wife and Family ca n't enjoy the comforts and pride of home ownership due to my name being on my X-Wife 's Mortgage Note. I 've re-married in XXXX .... This is a sad time in our lives and as a country to see this unfairness and lack of justice for over 7 years now. The Government sould Force NationStar Mortgage, and now comically known as Mr. Cooper Mortgage, to remove my Name from all Credit Reports as it relates to Nation Star. Lawyers say they ca n't help me. Perhaps someone in this Sea of Information will see a faint battered Red Flag my Family and I are holding up in need of help ... My Contact Info is Below again for Reference ... : ( and yes i 'm still in an Apartment ... ) XXXX XXXX XXXX XXXX XXXX XXXX Apt XXXX XXXX XXXX, FL XXXX XXXX ( to NationStar ) XXXX ( to CFPB ) Hello, This Complaint is in reference to NationStar Mortgage in Texas and XXXX Loans { bought by NationStar }. I am stuck in a Financial Situation where I can not move forward with obtaining any type of Mortgage because by Debt Ratio is 97 % against a Property I no longer own or Reside in, but my X-Wfie still resides in. Because of a Court Ordered Decision Involving a Divorce Settlement in XXXX, I was forced to sign a Pro-Quit Claim Deed assigning ownership to my X-Wife. I insisted that since we could not refinance the property { 3 prior attempts }, that my name would not be removed from the Mortgage at that time XXXX Mortgage. My X-wife mentioned to the Judge that a Loan Modification could be performed so she could make affordable payments to stay in the Home. The only Issue I had with that is even if the mortgage was modified to a lower payment, my name would not be removed from the Mortgage. Well, the Divorce proceeded, and after months of paying my x-Wife additional court order spousal support to maintain payments on the home until the payments were modified ( 10 months later ... ). But when i went to check a few months after it was modified, my name was still on the Mortgage. I called XXXX, and they said the mortgage was bought by NationStar. Then NationStar sent me a letter after I inquired about it, that they could not remove my name from the Mortgage unless i refinanced the Loan. I explained to them I no longer have ownership of the Home, due to the quit-claim-deed. This time frame was midXXXX. After a few years of hoping my x-Wife would be reasonable and refinance the home under her own name, there still exists the same result as back in XXXX. She is either unwilling or unable to refinance the home, her payments are affordable but my name is still on the Mortgage. I have struggled financially since XXXX, unable to buy a decent Car, and unable to get approved for any type of Mortgage because my debt ratio is 97 %. The difference now is that in XXXX I got married and have a larger family. I believe this is Legally and Morally unfair to me and my new Family as I can not provide for them any type of Home, due to a mortgage that is sitting on my Credit Reports at 97 %, and again a property I do not own according to the County Reporters office, but only on NationStar Mortgage 's books. I have made multiple attemps this year with NationStar Mortgage, with Phone Calls and Emails, but unable to speak to a True Manager there. This situation is Fincially hopeless, unless my name is Removed from NationStar 's mortgage. I can then move on with my Life Financially for my new Family. Consumer disputed date and time XXXX/XXXX/XXXX XXXX ET Consumer response The Company { NationStar } did NOT address my Issue. The Original Mortgage was held by XXXX XXXX, but bought by NationStar. Again, this Financial Situation is Legally and Morally unfair. The Divorce Court insisted I sign over all rights to the Property/House over to my X-Wife back in XXXX of XXXX via the pro-quit Claim Deed Document. The Attached Divorce Papers contain the Court Case Number, where Transcripts can be heard or reviewed if CFPB pursues this. My x-Wife and myself were living in seperate residencies since XXXX XXXX. I specifically mentioned to the Judge that I did not want to sign the pro-quit claim deed, because at that time the House could not be refinanced, due to Negative Equity. And serveral attempts prior to the Divorce we were denied refinancing. With these facts in hand, i did not care to sign over the house. But my x-Wife, her Lawyer Insisted to the Judge through Direct Testimony, that XXXX XXXX at that time would Indeed Remove my name from the Mortgage after the Loan Modification took place after a few months. They Insisted to the Judge that in order to begin Processing the Loan Modification XXXX XXXX Required a Hardship Condition { the Final Divorce Decree } AND ALSO THE PRO-QUIT CLAIM DEED to be signed. The Judge listened to my concerns and made a comment similar to ... { XXXX XXXX, if the Mortgage Company said this is all they require, the Divorce Decree and the pro-quit Claim-Deed to reduce the Mortgage Payments and REMOVE your Name from the Motgage itself, well you should jump on that opportunity " like white on Rice ''. } I continued to Insist it would n't work and that my name would be stuck on the Mortgage. The Judge listened to my concern and ordered me to sign the pro-quit Claim Deed over to my x-wfie based on what I mentiioned in the brackets above. As a result { 10 months later, and after having to pay my x-wife {$500.00} additional spousal support each month in order for her to stay in the home }, the loan was modified to a lower payment so my x-wife could afford it. But XXXX XXXX and NationStar has not removed my name from the Mortgage, something I was expecting shortly after the Loan Modification. I signed the pro-quit claim deed, 1st beause I was ordered to do so, and 2nd because after great concern, was told my name would In fact be removed from the mortgage, with my x-Wife 's and her Lawyers Testimony that in fact would happen. The Court Transcripts will indeed prove these statements did in fact occur. I have read online that a pro-quit claim deed could be cancelled or reversed only certain conditions and one of them being your were lied to or coerced into signing it. I believe CFPB should Investigage this coercion. I feel i have been duped Legally, Morally and Financially with my Credit/Debt Ratio now being at 97 % since XXXX. As I mentioned in the initial Dispute to CFPB, i have married in XXXX, have a Family of 6 including myself, and my two Boys that visit twice a month. My Current Wife is a Full Time Student and is not Employed. I am the only member of my Family with Income, but I can not even apply for any type of Mortgage Loan to provide for my Family. The Mortgage Company XXXX XXXX should not have processed the Loan Modification without removing my name from the Mortgage. If i would have known this would have taken place, I would not have signed the pro-quit claim deed at all. CFPB should Investigate this as well. Again I can not apply for any type of mortgage for serveral years now. My x-Wife is either unwiling, or financially unable to put a 20 % down payment on a refinance plan to put the mortgage only in her name. Meanwhile, everyday she stays in the home, myself and my family can not move into a House myself. Legally this should never have taken place. Please Provide any Assistance as i can not move forward Financially to obtain a Mortgage again.
12/05/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • TX
  • 77566
Web Servicemember
For all of these transactions listed below, there are recorded conversations, as we ask each time we phoned to ensure these calls were being recorded for 'quality and training purposes '. On XX/XX/XXXX, we received letter from XXXX XXXX XXXX that we would be awarded {$100000.00} for damages to our home from Hurricane Harvey and that the check would be arriving in the mail. On XX/XX/XXXX, we received letter from XXXX XXXX advising us that they would be selling our loan effective XX/XX/XXXX. We saw a 'train wreck ' happening here with these dates, i.e. our insurance check on its way, and this transfer of our account to another lender. We knew the check would be in our names with a requirement for XXXX XXXX to sign off as well, and that the mortgage sign-off would be the 'bottleneck ' to get our funds to repair the house. So, we decided that we would rather pay off our mortgage ( ~ {$70000.00} ) and use the remainder to repair our house ( ~30,000 ). So, we phoned XXXX XXXX XXXX XXXX to find out how we could mitigate this train wreck. The person on the help desk informed us that we had to : 1- Request a payoff for the loan 2- Draft a letter stating that we authorize the funds to pay off the mortgage and refund the balance 3- Endorse the check and mail this to XXXX at address of XXXX XXXX XXXX -- XXXX Ohio. On XX/XX/XXXX, we finally received our check from the Insurance, so we sent the check and all the above information to the address above with 'overnight ' shipping ( ~ {$25.00} ) so that it would arrive at XXXX on Monday XX/XX/XXXX in time to avoid being in the aforementioned 'train wreck '. So, Monday and Tuesday, we waited and we did n't receive any correspondence ( phone or e-mail ) from XXXX regarding this important transaction. So, Tuesday afternoon, we phoned XXXX XXXX XXXX XXXX to ask about this payoff. We were routed to a new person on the phone, and after we explained everything, they told us that they received the check, but were just holding it, because our account was set to transfer to Mr Cooper the next day. Of course, we were very upset about this, and we asked to escalate to a supervisor. We discussed with supervisor XXXX, who assured us that she was so sorry that this was happening ( in her very well trained de-escalation protocol ) and that she would investigate to see what could be done, and would phone us back. XXXX did not return our phone call. XX/XX/XXXX, we phoned XXXX XXXX XXXX XXXX again and left a message ( s? ) for XXXX asking what she had found and, again, we received no return phone call. We were advised that it would be 6-7 days before Mr Cooper Mortgage company would establish our account and recognize us as a client as we discussed with someone from XXXX XXXX XXXX XXXX requesting payoff of our loan and requesting refund of the balance. At this time, we are informed that they dont know what happened to the check. So, of course, we are enraged. On XX/XX/XXXX, we phone Mr Cooper to discuss pay off of our loan and refund of the balance. The XXXX XXXX person initially tells us that there are no notes in our new account regarding the previous mortgage company, and they dont know what happened to the check. What happened to that fully endorsed check that should have been used to pay off our loan and the balance refunded? After more investigation, we were told the notes indicate that XXXX XXXX had mailed the check to XXXX XXXX XXXX in XXXX Ohio -- We were shocked, since that is the same address ( see above ) that we had sent the check to XXXX XXXX initially. Again, we asked to be escalated to a supervisor. At some point during this week, Mr Cooper 's office found the {$100000.00} fully endorsed check laying around. When we asked about being awarded interest on this check, we were told that we would not receive any interest for this {$100000.00} check that is in now on their account ledger, awaiting processing. They stated that we would have to fill out a form ( on-line ) requesting a new pay off and signing another affidavit stating our intention to pay off the loan with the insurance check. So, we did both of these. And we waited for a phone call or feedback for next steps and timing -- nothing from Mr Cooper that there was any processing of any kind going on. So, early the next week, we phoned again and again, though we have lost track of the many phone calls to Mr Cooper 's offices in search of our refund. We asked to be transferred to a supervisor immediately each time we phoned the Mr Cooper Customer Help Desk. We were told that it takes 30 days to process this transaction for their office. We asked for an escalation process, as our house was flooded, completely gutted, we had lost almost everything in the flood, and had contractors working to rebuild, since we were fortunate enough to have insurance. Supervisor XXXX XXXX was where our next noteworthy phone call was routed ( ~XX/XX/XXXX ). She was responsive and found that all the documentation was received and in the file for the pay-off to take place, and the refund to be completed. So, she came in on her day off ( Saturday ( XX/XX/XXXX ) and completed the documentation and noting in the account to get the loan paid off ( ~ {$70000.00} ) and initiate the refund. She phoned us to tell us the great news, and so we asked if she could direct deposit the refund. She said she would try, so we e-mailed her a voided check with our banking numbers and account numbers, and she said she would check in to it when she was back in the office and when her supervisor was in the office ( Monday or Tuesday XX/XX/XXXX or XX/XX/XXXX ). So, we waited and waited, and again, we received no phone call or email message from Mr Cooper 's offices. So, again, we phone XXXX XXXX XXXX XXXX, asked to speak to a supervisor, and were routed to XXXX XXXX. Again, he is well trained in the de-escalation process and promises to look into why we are not getting our refund, who is receiving the interest dollars on our money, and promises to call us back. We received the following information in an e-mail from XXXX XXXX : " I have sent over an email to our lien release department and was informed the release is currently being processed based on our 10 day period after the payoff date of XX/XX/XXXX. The release will then be sent to the county for recording within the date of XX/XX/XXXX. Once your refund is reflecting in our system we can move forward in processing your refund by next week. I also did communicate with XXXX and she advised she submitted a Mortgage Affidavit to post as a payoff for you, which I did communicate with you on our conversation. She is still in the process of getting the additional funds out to you. '' Today, is XX/XX/XXXX, and we have not received any refund from Mr Cooper. We did, however, receive in the mail several letters from Mr Cooper welcoming us into their company, and one actually had a summary of the amount of interest that we owe them for our newly transferred loan. We are extremely annoyed and feel harassed with this information. Additionally, we continue to get these roto-dial phone calls from Mr Cooper asking how we are surviving after the hurricane, and to stay on the line to discuss our account with Mr Cooper. So, as we stay on the line, we get some Customer Help Desk person who knows nothing about our account, our refund and does n't help at all. More harassment!! The remedy we want is to receive the money that is ours -- We can not understand how this mortgage company has the right to hold our refund for this long, without providing any interest to us or any reimbursement for pain and suffering. Our bills are going past due, interest is accruing on the credit cards that we had to open to pay for the work on our home, and we had flood insurance!! -- We have a refund due to us. It is our money!! We want to make sure that the processes are changed at both XXXX XXXX and Mr Cooper so that no one has to experience this insanity and frustration that we have been through. All of this can be validated through the many, many hours of phone calls that both XXXX XXXX and Mr Cooper have recorded
08/21/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • DC
  • 20009
Web Older American
XXXX XXXX transferred/sold my mortgage to Nationstar Mortgage on XX/XX/XXXX. Notice of transfer arrived in late XX/XX/XXXX. I called Nationstar to inquire about payment due XX/XX/XXXX. Call Center contact stated a window from XX/XX/XXXX would permit transfer completion. Then, I could make payment on Website at no charge. The Website requires input of all nine digits of my Social Security number. I called company to state that requesting all nine digits of Soc. Sec. # over the Internet is an open invitation to identity theft that no serious financial institution would request. Also, programmers from XXXX XXXX, as identified on Website, know this. A manager acknowledged this as true. Thus, he stated he would input a code that would permit payment by phone on XX/XX/XXXX of my regular monthly mortgage payment with any related fees waived. Per this agreement, with guarantee that conversation was being recorded and notes taken, I called to make payment. Call center staffer failed to understand what code referred to and said her computer would n't permit my regular payment to enter. Per her advisement, I called on Monday, XX/XX/XXXX, wasted much time going up food chain to manager who understood about code and took my regular monthly payment. This manager acknowledged Nationstar 's failure to permit XX/XX/XXXX payment for XX/XX/XXXX, which was refused every time I tried to make it after XX/XX/XXXX, when Call Center agents either played dumb or did n't know how to input code to permit XX/XX/XXXX payment. This all dragged on until XX/XX/XXXX payment for XX/XX/XXXX. Since then, I have wasted hours of time in XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX going up the food chain to find a Manager capable of inputting code to permit regular monthly payment on the third of the month, as previously agreed with original Loss Mitigation Manager who offered to input code, after stating he understood invitation to identity theft, if I used Web site to pay, since nine digit Soc. Sec. # a required to make free payment on Website. Company now claims I owe more than {$4000.00}, since none of my payments for XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX were applied. Claim is that payments were " partial. '' I have been harassed and threatened with foreclosure by phone on a recorded line, and multiple hard copy letters spewed out by computers automatically. Several managers have stated that they have no control over computer generated letters, and to ignore them. And, letters state that no legal actions will be taken against me for any reason if this $ 4000+ is n't paid. But on XX/XX/XXXX, I was sent a letter advising me to send it to my attorney since I must pay at least {$4000.00} in late fees and penalties, since my regular monthly payments, made by telephone, with the code input to accept the payments, have not been applied. Now, I am being threatened with foreclosure proceedings, since I am in default. To cure default, the letter states I " must pay {$3200.00} in addition to other amounts that become due, and so on. Twice I requested investigations into inaccurately reported records of my monthly payments to XXXX XXXX either by telephone or in person at a brick and mortar bank branch. All payments made at XXXX XXXX branches are validated with time/date stamped receipts. I have read out data on these receipts many times to call center staff at Nationstar. Nationstar is nothing more than an aggregate of call centers throughout Texas and Arizona, with computers programmed by XXXX XXXX programmers. Those programmers are mentioned on the company 's Web site, and all managers have acknowledged in taped telephone calls that the XXXX XXXX programmers know exactly what they are doing. Meaning, they have programmed Nationstar 's computers to creatw appearances of past due payments leading to fraudulently alleged defaults. The printouts from XXXX XXXX sent to me by Nationstar indicate all the inaccuracies that XXXXXXXX XXXX passed on in its records to Nationstar during the transfer. Also, Nationstar Managers have insisted that I show further proof of regular monthly payments for almost a year by uploading PDF 's of my current checking account at the XXXX XXXXXXXX XXXX, i.e. XXXX XXXX. I refused to do so, claiming that again, bank statements of mine going over the Internet in PDFs back over a year were way more than any reasonable requirements by a serious financial institution. By doing so, I would become vulnerable to identity theft and having my checking account emptied. ( That had happened in other circumstances previously, when I was an XXXX XXXX radio reporter based in XXXX, XXXX. XXXX XXXX held my checking account in New York, at the time And, XXXX XXXX made direct deposits to my checking account at XXXX monthly. XXXX began bouncing my checks, and insisted that XXXX XXXX was lying about the direct deposits it was making monthly. As it turned out, after eight months of lying over the telephone by a XXXX EVP, XXXX XXXX back then sent me all of its direct deposit slips to XXXX via diplomatic pouch in XXXX, XXXX. In the end, I had to fly to XXXX XXXX, to show the XXXX EVP in person the direct deposit slips from XXXX XXXX. XXXX XXXX then threatened to send its superstar Consumer Reporter for the XXXX XXXX to XXXX to report the story live. Only then, did the EVP at XXXX reveal that a dummy account had been set up inside his branch where internal theft was occurring every month by an employee who was draining my XXXX paychecks from my account. XXXX lawyers in the end had to keep me in XXXX, for three weeks, to hammer out an agreement to cover all my expenses, back pay, and a return ticket to XXXX, which they did pay for ). When I visited the FBI in XXXX to ask what to do in such cases, an officer educated me very well about never doing what a bank requests that puts me in jeopardy again. The FBI explained exactly what to do under such circumstances, and I still have the name of the EVP then at XXXX charged with flagging my account, to watch over it and handle personally any requests of mine regarding my checking account ). But, in this case, given the threats of foreclosure proceedings by Nationstar unless I provided my checking account statements over the Internet, I did send them. And, I also included in writing the unreasonableness of this request and my being forced under duress to comply with it, given the threat of foreclosure proceedings. Thus, I did send the XXXX XXXX statement in PDFs per Nationstar 's Managers ' requests. At the suggestion of an honest Manager last week, this fellow urged me to write a complaint to the CFPB, and get a case number validating that I did so. And, he also provided me with the code to give any Nationstar Manager immediately, to avoid the hours and hours of wasted time trying to make my subsequent monthly mortgage payments. The harassment in the latest letter, with statement of my current default and the demand to cure it with many thousands of dollars deliberately claimed as owed to Nationstar results from a failure to apply the payments I have made by agreement with Nationstar Managers who know full well that they are not applying the payments deliberately. That, to be able to claim I owe more than {$4000.00} to cure an invented default to earn Nationstar many thousands of dollars they have no business demanding from me. In no way do I owe Nationstar over {$4000.00} for its failure to apply my monthly payments on purpose. I have been harassed and threatened with foreclosure proceedings and under duress, been forced to deliver information far beyond that due to a fair financial institution. While I want to provide all documentation of the above, I am not comfortable including any account numbers online over the Internet. I will upload the documents with PDF 's, soonest. The documents and Nationstar Mortgage know me by name and account number, having had so many phone conversations and correspondence with so many managers to date. I can gladly provide any useful account numbers via phone to the CFPB via telephone, which I intend to do. with the last four digits.
12/19/2017 Yes
  • Mortgage
  • FHA mortgage
  • Closing on a mortgage
  • FL
  • XXXXX
Web Servicemember
***NATIONSTAR IS REFUSING TO COMPLY WITH ACCOUNT INFORMATION REQUESTS*** WIRE FRAUD **** MAIL FRAUD *** COMPUTER FRAUD **** INTENTIONALLY DEFRAUDING A FEDERAL FINACIAL INSTITUTION, XXXX SEC FRAUD XXXX ILLEGAL FORECLOSURE *** THEFT *** MORE > ... *** MR COOPER / NATIONSTAR WAS PROVIDED YET ANOTHER REQUEST FOR A LIST OF ITEMS IN THE LAST CFPB COMPLAINT ... WE ARE MAKING A SECOND REQUEST HERE WITH THE CFPB COPIED .. FOR ALL OF THOSE ITEMS AND FULL COMPLIANCE THEY ARE REFUSING TO RELEASE INFORMATION ON OUR ACCOUNT IN VIOLATION OF STATE AND FEDERAL LAW SPECIFICALLY WE ASKED FOR VOICE RECORDINGS OF FRAUDULENT CRIMINAL ACTS, PROOF OF PROPER LOAN DISCLOSURE, AND SEVERAL OTHER ITEMS AS WE PREP FOR A LAWSUIT AGAINST THEM. WE ALSO ARE SEEKING THE IDENTITY OF THEIR LEGAL TEAM FOR DISBARMENT. PLEASE NOTE THAT NATIONSTAR HAS ALMOST 18,000 CFPB COMPLAINTS FOR FRAUD AND, SOMEHOW, THEY ARE STILL HOLDING A LICENSE TO OPERATE WITH FEDERAL TAX DOLLARS .... AND THEY GET SEVERAL CFPB COMPLAINTS ... EVERY DAY. WE WILL SEE WHICH EMPLOYEE IS XXXX ENOUGH TO COMMIT FRAUD YET AGAIN, WE WILL ADD THEM TO THE LIST, AND THEY GET ADDED TO THE LAWSUIT. HERE ARE JUST SOME OF THE 17,772CURRENT COMPLAINTS AGAINST THESE XXXX DISGUISED AS A BUSINESS. ~ XXXX Company name NATIONSTAR MORTGAGE Company response to consumer Closed with explanation Timely response? Yes Date received : XXXX/XXXX/XXXX Consumer 's state : CA Product Mortgage Sub-product : Other type of mortgage Issue Struggling to pay mortgage XXXX Company name NATIONSTAR MORTGAGE Company response to consumer Closed with explanation Timely response? Yes Date received : XXXX/XXXX/XXXX Consumer 's state : AZ Product Mortgage Sub-product : Conventional home mortgage Issue Trouble during payment process XXXX Company name NATIONSTAR MORTGAGE Company response to consumer Closed with explanation Timely response? Yes Date received : XXXX/XXXX/XXXX Consumer 's state : GA Product Mortgage Sub-product : Conventional home mortgage Issue Trouble during payment process XXXX Company name NATIONSTAR MORTGAGE Company response to consumer Closed with explanation Timely response? Yes Date received : XXXX/XXXX/XXXX Consumer 's state : CA Product Mortgage Sub-product : Conventional home mortgage Issue Trouble during payment process XXXX Company name NATIONSTAR MORTGAGE Company response to consumer Closed with explanation Timely response? Yes Date received : XXXX/XXXX/XXXX Consumer 's state : CT Product Mortgage Sub-product : Conventional home mortgage Issue Trouble during payment process XXXX Company name NATIONSTAR MORTGAGE Company response to consumer Closed with explanation Timely response? Yes Date received : XXXX/XXXX/XXXX Consumer 's state : SC Product Mortgage Sub-product : Conventional home mortgage Issue Struggling to pay mortgage XXXX Company name NATIONSTAR MORTGAGE Company response to consumer Closed with explanation Timely response? Yes Date received : XXXX/XXXX/XXXX Consumer 's state : CA Product Mortgage Sub-product : Other type of mortgage Issue Struggling to pay mortgage XXXX Company name NATIONSTAR MORTGAGE Company response to consumer Closed with explanation Timely response? Yes Date received : XXXX/XXXX/XXXX Consumer 's state : CA Product Mortgage Sub-product : Conventional home mortgage Issue Struggling to pay mortgage XXXX Company name NATIONSTAR MORTGAGE Company response to consumer Closed with explanation Timely response? Yes Date received : XXXX/XXXX/XXXX Consumer 's state : CA Product Mortgage Sub-product : Conventional home mortgage Issue Trouble during payment process XXXX Company name NATIONSTAR MORTGAGE Company response to consumer Closed with explanation Timely response? Yes Date received : XXXX/XXXX/XXXX Consumer 's state : CA Product Mortgage Sub-product : Conventional home mortgage Issue Struggling to pay mortgage XXXX Company name NATIONSTAR MORTGAGE Company response to consumer Closed with explanation Timely response? Yes Date received : XXXX/XXXX/XXXX Consumer 's state : NY Product Mortgage Sub-product : Conventional home mortgage Issue Struggling to pay mortgage XXXX Company name NATIONSTAR MORTGAGE Company response to consumer Closed with explanation Timely response? Yes Date received : XXXX/XXXX/XXXX Consumer 's state : PA Product Mortgage Sub-product : Conventional home mortgage Issue Trouble during payment process XXXX Company name NATIONSTAR MORTGAGE Company response to consumer Closed with explanation Timely response? Yes Date received : XXXX/XXXX/XXXX Consumer 's state : PA Product Mortgage Sub-product : Conventional home mortgage Issue Struggling to pay mortgage XXXX Company name NATIONSTAR MORTGAGE Company response to consumer Closed with explanation Timely response? Yes Date received : XXXX/XXXX/XXXX Consumer 's state : MO Product Mortgage Sub-product : Conventional home mortgage Issue Trouble during payment process XXXX Company name NATIONSTAR MORTGAGE Company response to consumer Closed with explanation Timely response? Yes Date received : XXXX/XXXX/XXXX Consumer 's state : NY Product Mortgage Sub-product : Conventional home mortgage Issue Trouble during payment process XXXX Company name NATIONSTAR MORTGAGE Company response to consumer Closed with explanation Timely response? Yes Date received : XXXX/XXXX/XXXX Consumer 's state : NC Product Mortgage Sub-product : FHA mortgage Issue Struggling to pay mortgage XXXX Company name NATIONSTAR MORTGAGE Company response to consumer Closed with explanation Timely response? Yes Date received : XXXX/XXXX/XXXX Consumer 's state : NV Product Mortgage Sub-product : Conventional home mortgage Issue Struggling to pay mortgage XXXX Company name NATIONSTAR MORTGAGE Company response to consumer Closed with explanation Timely response? Yes Date received : XXXX/XXXX/XXXX Consumer 's state : WA Product Mortgage Sub-product : Conventional home mortgage Issue Trouble during payment process XXXX Company name NATIONSTAR MORTGAGE Company response to consumer Closed with explanation Timely response? Yes Date received : XXXX/XXXX/XXXX Consumer 's state : MI Product Mortgage Sub-product : Conventional home mortgage Issue Trouble during payment process XXXX Company name NATIONSTAR MORTGAGE Company response to consumer Closed with explanation Timely response? Yes Date received : XXXX/XXXX/XXXX Consumer 's state : IN Product Credit reporting, credit repair services, or other personal consumer reports Sub-product : Credit reporting Issue Incorrect information on your report Sub-issue : Account status incorrect XXXX Company name NATIONSTAR MORTGAGE Company response to consumer Closed with explanation Timely response? Yes Date received : XXXX/XXXX/XXXX Consumer 's state : IL Product Mortgage Sub-product : Conventional home mortgage Issue Trouble during payment process XXXX Company name NATIONSTAR MORTGAGE Company response to consumer Closed with explanation Timely response? Yes Date received : XXXX/XXXX/XXXX Consumer 's state : VT Product Mortgage Sub-product : Conventional home mortgage Issue Trouble during payment process XXXX Company name NATIONSTAR MORTGAGE Company response to consumer Closed with explanation Timely response? Yes Date received : XXXX/XXXX/XXXX Consumer 's state : CA Product Mortgage Sub-product : Conventional home mortgage Issue Struggling to pay mortgage XXXX Company name NATIONSTAR MORTGAGE Company response to consumer Closed with explanation Timely response? Yes Date received : XXXX/XXXX/XXXX Consumer 's state : LA Product Mortgage Sub-product : Conventional home mortgage Issue Struggling to pay mortgage XXXX Company name NATIONSTAR MORTGAGE Company response to consumer Closed with explanation Timely response? Yes Date received : XXXX/XXXX/XXXX Consumer 's state : DC Product Mortgage Sub-product : Conventional home mortgage Issue Trouble during payment process Previous Next Page number 1 out of711Go
11/18/2017 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Trouble during payment process
  • VA
  • 23237
Web
History of Account XXXX My wife and I opened this Home Equity Line of Credit on XX/XX/XXXX. We agreed to pay the following payment option as noted in my Home Equity Line of Credit Agreement ( Promissory Note ) : I must pay at least the Minimum Payment on each of my Monthly Statements. Since XX/XX/XXXX I have paid the Minimum payment upon the arrival of each monthly statement. XXXX XXXX was the originator of the loan. XXXX bought the loan from XXXX XXXX. We paid XXXX until we were notified that it was sold to Nationstar. Nationstar recently changed their name to Mr. Cooper. I have evidence of all the payments I have made back to the origination of this loan as evidence by my bank statements and the checks that Mr. Cooper has returned to me ( 2 in total as of XX/XX/XXXX ). I disagree that I have every missed a payment because of the checking account statements that I have that show I made each payment. Communication History Communication with Nationstar now known as Mr. Cooper : XX/XX/XXXX at XXXX XXXX I contacted Mr. Cooper ( Nationstar ) and spoke with XXXX. She stated my account was past due for XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. I explained that I have made the accurate mortgage payment since the inception of this loan in XX/XX/XXXX. She did not inform me at that time that the XX/XX/XXXX payment was in a Suspense Account. She stated that she was not sure why the XX/XX/XXXX payment was returned and that all I needed to do was to remit another check that covered XX/XX/XXXX and XX/XX/XXXX payment. I wrote that check in the amount of {$1200.00} on XX/XX/XXXX and mailed it. That check was also returned. XX/XX/XXXX at XXXX XXXX I contacted Mr. Cooper ( Nationstar ) and spoke with XXXX to find out why they had returned my check. After an hour of being on hold, XXXX came back on the phone and explained that he had been reviewing my account the entire time and could not find where I had missed a payment. He asked me to call back the next day after his supervisor had an opportunity to look at the account history with him. At this point, I had submitted 4 payments that were yet to be applied to the balance ( 2 in suspense and 2 returned, which are still sitting in my checking account because the entity returned the check ) even though all I knew about were the 2 returned. XX/XX/XXXX at XXXX XXXX I called back to find out if XXXX boss had completed the review. I spoke with XXXX who stated that she could not help me, but that XXXX had put notes in the file and would have to call me back. I never received this call from XXXX, his Supervisor, nor XXXX. XX/XX/XXXX at XXXX XXXX because I had not heard from anyone, I called back and spoke with XXXX ( whose nickname is XXXX ). XXXX stated that everything had been verified and all I need to do was re-submit the XX/XX/XXXX and XX/XX/XXXX payment amount of {$1200.00}. The next day, I wrote a check and overnighted it to Mr. Cooper ( Nationstar ). I required a receipt signature. The receipt evidences that the check was received on XX/XX/XXXX at XXXX XXXX by XXXX XXXX. XX/XX/XXXX at XXXX XXXX I called back to make sure that the check had been applied to the account and that my account was now current. I spoke with XXXX ; she stated that the account was current, and that I needed to just make XX/XX/XXXX payment. XX/XX/XXXX at XXXX XXXX I received a text from Mr. Cooper ( Nationstar ). Account Alert. Please call us at XXXX. We are a debt collector*. XX/XX/XXXX at XXXX XXXX I called Mr. Cooper ( Nationstar ) and spoke with XXXX. She told me I was behind in my mortgage payments and that they were holding a payment in suspense. This is the first time that I was told that XX/XX/XXXX and XX/XX/XXXX payment that had not been applied to my account and that they were sitting in a suspense account. On XX/XX/XXXX Mr. Cooper had 4 full payments ( 2 in suspense ) and ( 2 in the check that they had ). They are refusing to credit these amounts to the account. XXXX was very rude, so I asked to speak with her Supervisor. She stated that she was the Supervisor, and that there was no one above her. When I asked if I could speak with XXXX supervisor that reviewed my file, she stated that no one in that department speaks with any customers. I have made every payment that I was asked to make, and I did not understand why they were not applying the payments to my account when they were received because they refused to show me that I owed any additional funds. She also never stated that the payments were behind due to any late payments or late charges. XX/XX/XXXX at XXXX XXXX I called back and spoke with XXXX. XXXX told me that the reason that my loan had gone into default was because it was a balloon loan that came due in XX/XX/XXXX. I explained that my loan was not a balloon loan because I had a copy of the Note to prove it. The Note states, I will then be required to pay this entire balance in a single Balloon Payment on N/A. That is why I knew that my obligation was not a balloon payment. I asked him to provide evidence that my mortgage was a Balloon loan in email. When I received the email, I could not open it to view the document. However, I have a copy of my Note and it shows that my loan is not a Balloon loan. I did try and open the email, but the following error was initiated. Incorrect email/or password. After 3 unsuccessful attempts, the account will be locked. Try to reset password your account has been temporarily locked for 30 minutes. When I tried to reset my password, it gave me the same message. XX/XX/XXXX I submitted a Qualified Written Request to Mr. Cooper ( Nationstar ) to try and resolve this matter that explained the payment history and the communication history on my loan. This request asked them to review the entirety of their records to give me evidence of which payment was not made so that I could forthwith pay the amount due. XX/XX/XXXX I reached out to a friend to see if they had any ideas of how else I could resolve this matter. They suggested that I contact the CFPB with my evidence to request assistance in getting Mr. Cooper ( Nationstar ) to prove that I owe them a payment, and which payment it is so that I can check my records to validate the payment was not cashed. XX/XX/XXXX XXXX called me at XXXX XXXX, and I explained that I need to get the matter resolved. She stated that my account was showing that there was a balloon payment. When I stated that my Note showed there was not a balloon payment, she stated that it would take her 10 days to review my account. At this point Mr. Cooper ( Nationstar ) has tried to resolve this matter since XX/XX/XXXX ( 46 days ). It has been 46 days and they have yet to provide any evidence that my loan is a Balloon loan or that any payments have been missed. Lastly, I would like to say that I have sent my payment on almost every occasion ( monthly ) on or before the XXXX of each month-I drop my payment at the Post Office each time I send it and have for years. For some reason unbeknownst to me the payments are not being applied for approximately 10 days. I find it difficult to believe that it takes 10 days for the mail to reach Texas from Virginia. I am not responsible for them letting the payment sit in their processing facility for several days. At no time have they ever provided me with a letter requesting an extension to resolve the matter, evidence of a missed payment, or evidence of a Balloon loan.
12/13/2017 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • ID
  • 83713
Web
I have been trying to resolve a foreclosure that was unlawful based on information the lender told me that I had to do as I filled out Deed in Lieu paperwork on XX/XX/XXXX and faxed it back to Nationstar ( Mr. Cooper ) that same day. The acknowledged receiving it on XX/XX/XXXX on XX/XX/XXXX when I called to verify but because I was in a chapter XXXX bankruptcy was told they could not discuss with me. I was told that day that there would not be a foreclosure while the deed in lieu was being processed but to discuss any other items I had to get permission to them from my bankruptcy attorney ( XXXX XXXX. ) I contacted my attorney that day and told him to have the chapter XXXX dismissed and send Mr. Cooper a letter letting them talk to me, which he did. On XX/XX/XXXX I moved out of my home to Idaho. I spoke to my bankruptcy attorney on XX/XX/XXXX and said to file the paperwork to dismiss my bankruptcy and was told that there was no need to go through extra expenses of a letter that it would be dismissed on the XX/XX/XXXX for non-payment of my monthly amounts. On XX/XX/XXXX I spoke to Mr. Cooper again and they received the letter from my attorney and told me the file was being assigned to a representative and I would be contacted shortly. On XX/XX/XXXX I spoke to a representative by the name of XXXX XXXX and was told that because my loan was an FHA loan that a short sale had to be tried on the property for no less than 90 days before a deed in lieu of so I contact my realtor ( XXXX and XXXX XXXX from XXXX XXXX XXXX in XXXX, Colorado and gave them the instructions to relist my property through the FHA site XXXX which started that evening. XX/XX/XXXX my realtor notified me that it was entered in and accepted. During the next week and a half my realtor communicated with me on questions the XXXX site requested and we filled them out and the house was starting to be shown on XX/XX/XXXX. MY Chapter XXXX bankruptcy was officially dismiss on this day. XX/XX/XXXX my realtor got a message through the XXXX system from the Mr. Cooper representative saying that there might not be enough time to do a short sale but they ordered a rush on the appraisal on XX/XX/XXXX. XX/XX/XXXX the appraisal company went to the home and did the appraisal ( Mr. Cooper shows it happening on XX/XX/XXXX as XX/XX/XXXX was a Saturday. Monday XX/XX/XXXX the XXXX XXXX XXXX who is the attorneys for Mr. Cooper filed a foreclosure bid with XXXX county court house. Wednesday XX/XX/XXXX, Mr. Cooper received the appraisal back from the appraisers. Friday XX/XX/XXXX I was notified my XXXX XXXX that a message was placed in XXXX on XX/XX/XXXX saying " sorry but there was not enough time to do a short sale and Nationstar took back the property on XX/XX/XXXX. My Realtor contacted me that day and I contacted Mr. Cooper and conferenced in XXXX XXXX XXXX ( XXXX ) and XXXX told the Mr. Cooper rep that there is an 8 business day recinding period but it would have to be requested by Mr. Cooper. I also wrote a letter explain all of this and send to their customer relations department as told to investigate. Sunday XX/XX/XXXX I got an offer on my home for {$410000.00} and the principal owed was only {$330.00} meaning there was over {$80000.00} of equity in my property. My relators and I signed the offer contract and sent to the buyers agent. There was no notice of the foreclosure posted on my residence, provided to my attorney or sent to me ( Mr. Cooper had my Idaho address. ) Monday XX/XX/XXXX I was told that the contract was null and void as the property was not mine to sell. I contacted an Attorney in Colorado ( XXXX XXXX ) and set up a meeting with him for Wednesday XX/XX/XXXX. I flew back to Colorado on XX/XX/XXXX and provided all of the information to my attorney and he contacted XXXX to get resolved. I also verified with Mr. Cooper on that day that my email complaint was received on XX/XX/XXXX as I was told by the short sale manager on Friday XX/XX/XXXX it would take a day to process the request but on Tuesday XX/XX/XXXX was told it can take up to 15 days ( which is 9 days past the rescinding period for the deed. ) XX/XX/XXXX I met with my attorney and he read through all of my documentation and contacted XXXX. XX/XX/XXXX I returned to Idaho thinking that everything was fixed. I contacted my realtors and let them know as soon as I get the official word I will let them know and we can proceed with selling my property. XX/XX/XXXX I finally received the response letter from Mr. Cooper and it stated that they are sorry for any miscommunication but their decision was not going to change and they were not going to rescind the foreclosure. At that point I turned into a XXXX XXXX XXXX and my XXXX felt like an Elephant sat on it. My wife took me to the ER at XXXX XXXX and I was checked out. I was kept overnight for observation and to have a XXXX XXXX done on Saturday. Saturday XX/XX/XXXX I had the XXXX XXXX done and they said the bottom part of my XXXX looked a little week and scheduled me for an XXXX the following day. Sunday, XX/XX/XXXX I had the XXXX done and they found one of my XXXX needed to have XXXX XXXX placed in it ( XXXX related, imagine. ) I returned home on Monday XX/XX/XXXX from the hospital defeated and thought I was out of options. I contacted HUD that week via phone and send a complaint in by the end of the week. On Monday XX/XX/XXXX I got a response from a XXXX XXXX and it said HUD can not do anything after a foreclosure sale and ask Mr. Cooper about the cash for keys program. I responded to her and 2 days later got a call from a XXXX who works with the HUD department manager handling the case and was told nothing could be done. On XX/XX/XXXX a notice was placed on my residence door ( in Colorado ) requesting a court date on XX/XX/XXXX to evict me and any inhabitants. I do not have the monies to retain an attorney again to make an appurtenance or fly back to the hearing and contest. Now that Mr. Cooper and XXXX know I have been trying to correct their misdoings and was in contact with HUD they are now following the laws from HUD I am writing to you as my last resort to try and help me get this straightened out and have Mr. Cooper only do what they told me they were going to back in XX/XX/XXXX. I have spent over {$1000.00} having my home professionally cleaned and items I could not bring to Idaho with me removed so my house was able to be shown and sold. I had my bankruptcy dismissed because I was told by Mr. Cooper I had to. I have expenses for attorneys and travelling back to Colorado to try and resolve and a {$10000.00} deductible for my XXXX XXXX due to the XXXX they have caused. Please help me as I have no other options. People tell me to let it go and move on but this is not right. I have been dealing with my wife having XXXX XXXX XXXX XXXX since XX/XX/XXXX ( one of the reasons for me filing a chapter XXXX in the first place was her medical cost and condition ) If they did it to me they can do it to others that maybe not as fortunate enough to be able to recoup from such devastation or lose. A lot of money is at stake and initially I was okay with accepting the cash for keys program ( that is the reason I filled out the deed in lieu paperwork and moved. ) I even kept the electric and gas on in the home until close to the end of XX/XX/XXXX in order to make sure my house did not look vacant and get vandalized.
07/13/2018 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • TX
  • 77429
Web
The complaint is against both attorney XXXX XXXX XXXX, of XXXX XXXX ( XXXX ) and para legal XXXX XXXX XXXX, for negligence and mishandling representation and mediation between myself and my mortgage lender Mr. Cooper/Nationstar Mortgage ( NSM ). Both NSM and XXXX, are attempting to sabotage my case and forcing my case past the statute of limitations. Due to my loan status of litigation, NSM, refuses to discuss nor consider my attempts at bringing my account current. XXXX has only been recently been assigned to mitigate my loan after the first set of attorneys were replaced. My situation started back in XX/XX/XXXX when I was forced to file a lawsuit due to NSM, failing to make timely disbursements of my hazard insurance, which resulted in cancelation of a low premium for hazard insurance. This is a direct violation to paragraph 3500.17 ( i ) ( 2 ) of RESPA : ( k ) Timely payments. ( 1 ) If the terms of any federally related mortgage loan require the borrower to make payments to an escrow account, the servicer must pay the disbursements in a timely manner, that is, on or before the deadline to avoid a penalty, as long as the borrower 's payment is not more than 30 days overdue. ( 2 ) The servicer must advance funds to make disbursements in a timely manner as long as the borrower 's payment is not more than 30 days overdue. Upon advancing funds to pay a disbursement, the servicer may seek repayment from the borrower for the deficiency pursuant to paragraph ( f ) of this section. As a result my new policy was twice as much forcing my loan into delinquency because I could not afford the new escrow amounts from the replacement hazard policy. Once my lawsuit was filed it was assigned to the previous lead counsel XXXX XXXX XXXX XXXX XXXX XXXX, and I had been engaged in settlement negotiations as well as and modification efforts since mid-XX/XX/XXXX, when my civil case was first filed.In fact, XXXX XXXX has negatively impacted my dealings with my lender representing agent of Nationstar/Mr. Cooper ( NSM ), since day one. NSM, made the mistake of having XXXX XXXX manage not only the litigation matter, but also loss mitigation efforts as well. The loss mitigation process required for her to be a go between and to adhere to processing my loan modification with NSM, as well as attempt to coerce me into dismissal of my lawsuit for various reasons. I refused. Then XXXX intentionally stalled the negotiations for 10 months due to her involvement.At one point Ms. XXXX received 4 separate transmissions of my complete loan modification request and supporting documents and basically for lack of a better words she refused to forward them to NSM for review. In fact at one point, she attempted to extort me, by offering to review my loan for modification assistance in exchange for me dismissing my civil case with prejudice as well as she offered me a meager cash settlement of {$500.00}. I refused again to dismiss my case and was forced to file a CFPB complaint against her and NSM, which in turn forced them to review my loan for assistance. Mind you, I have an FHA loan, which requires specific guidelines to be followed when a review for modification assistance has been warranted. XXXX XXXX attempted to circumvent these rules once I filed a consumer complaint with the Consumer Financial Bureau ( CFPB ) case # XXXX, and XXXX was called out and forced to comply with the review under FHA rules. I feel that these actions were her way of attempting to bring this matter to a quick close. I had to go as far as threaten her with amending my lawsuit with these additional claims for abusive extortion tactics in order to somewhat get her to cooperate. Her resistance has only aggravated this matter rather than mediate. Its also a fact that NSM, attempted to sell my home while XXXX was in possession of multiple full packages for loan medication review which is considered dual tracking. I was forced to file bankruptcy to stop the sale date attempts during the modification review process in the spring of XX/XX/XXXX. Webb had been a virus in my attempts to protect the interests in the home and my rights as a homeowner for what NSM, has done. Again, NSM, has single handedly forced my loan into delinquency as a result of mishandling my escrow account shortly after taking over the loan then NSM took over my loan and has not been current since.Fast forwarding, my loan was finally approved for loan modification assistance on XX/XX/XXXX, payments due in the amount of {$1400.00} due XX/XX/XXXX thru XX/XX/XXXX. XX/XX/XXXX through XX/XX/XXXX, Hurricane Harvey hit Texas, most of our State was declared National Disaster within the first few days. FHA, immediately suspended all payments for Texas homeowners for up to 6 months or more if needed, until the state of emergency could be thoroughly accessed. Virtually everyone in Texas was affected by the storm in one form or another. Rather than XXXX adhering to FHAs decisions of mortgage forbearance of payments, as my loans investor. She decided to have me make payments starting in XX/XX/XXXX rather than XX/XX/XXXX. Then she contacted me again stating that the payment wouldnt be due until XX/XX/XXXX. Payment was made and somehow derailed because there was an issue with my bank account and I received no notice whatsoever about a retuned payment. I feel That XXXX, was definitely leaving something out and hiding the fact that payments were not being demanded by FHA at all. However, by the time that I had been made aware the modification agreement had dismantled and I was contacted after the fact by XXXX. I advised her that I had the ability to make up the payment or make 2 at once. I informed her that I would have made up the payment or payments if only informed in ample enough time. However, do to the fact that my loan is flagged as litigation in the system for NSM. No agents can call me at all for anything, and all communications are relied upon by XXXX and XXXX XXXX. She then was supposed to address this issue and determine when and where I could resume my payments to complete the trial plan.I never heard back from her and the last time that we had any communications was XX/XX/XXXX. Our last set of negotiations were dated XX/XX/XXXX, in which attorney XXXX had presented to me via email per rule 408, a settlement of an amount that was considerably lower than what I had originally suggested in earlier in XX/XX/XXXX.The last communications that I received from XXXX are as follows : XX/XX/XXXX To date Ive received no notices via process service from XXXX XXXX , which would indicate compliance with the Docket Control Order, milestones Expert Witness Designation which was due XX/XX/XXXX nor has any firm representing NSM, completed nor initiated Status Conference due by XX/XX/XXXX. The discovery period endedXX/XX/XXXX, and none of these proceedings steps have been adhered to. There has been long blocks of time that has passed between communications with XXXX, and I feel their involvement has negatively compromised my complaint. It appears that the new law group assigned to my loan by NSM, is also failing to adhere any of the civil lawsuit milestones. At this point I feel it necessary to file an amendment to my original complaint in order to address the incompetency, negligence, misrepresentation, and fraud of NSM and XXXX and also XXXX, which the most recent counsel assigned to bring this matter to a close.
05/08/2017 Yes
  • Debt collection
  • Mortgage debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • CA
  • 95070
Web
Notice to Agent is Notice to Principle and Notice to Principle is Notice to Agent 1. i : a man, XXXX fired all civil servants, first attachment, which is the pink sheet that i : fired all civil servants. 2. Even t hough, i : fired all civil servants, strangers to transactions are attempting to make a theft of my home on XX/XX/XXXX , when there is no relationship between me and any and all of them. 3. 2nd att achment if my Certificate of Allodial Title, EVERYTHING deemed " legal '' is null and void upon violation of ANY " Maxim '' o f " Law '' ... and what is the prime directive in honoring " the Law? '' DO NO HARM!!! Any " instrument '' ever created, that used in any way to supersede or transcend, or otherwise " override '' and " subjugate '' that most-basic premise o f Law ( thro ugh which ALL " legalities '' are bound ) is undeniably " criminal-by-design '' and thereby moot unde r " Law. '' 4. SEC TION 181 2.600-1812.610 -- TITLE 2.95. AUCTIONEER AND AUCTION COMPANIES, 1812.600. ( a ) Every auctione er and auction company shall maintain a bond issued by a surety company admitted to do business in this state. The principal sum of the bond shall be XXXX XXXX dollars ( {$20000.00 } ). A copy of t he bond shall be filed with the Secretary of State. ( b ) The bond re quired by this section shall be in favor of, and payable to, the people of th e State of Californi a and shall be for the benefit of any person or persons damaged by any fraud, dishonesty, misstatement, misrepresentation, deceit, unlawful acts or omissions, or failure to provide the services of the auctioneer or auction company in performance of the auction by the auctioneer or auction company or its agents, representatives, or employees while acting within the scope of their employme nt. ( c ) ( 1 ) No auctioneer or auction company shall conduct any business without having a current surety bond in the amount prescribed by this section and without filing a copy of the bond with the Secretary of State. ( 2 ) Thirty d ays prior to the cancellation or termination of any surety bond required by this section, the surety shall send a written noti ce of that cancellation or termination to both the auctioneer or auction company and the Secretary of State, identifying the bond and the date of cancellation or termination. ( 3 ) If any auctioneer or auction company fails to obtain a new bond and file a copy of that bond with the Secretary of State by the effective date of the cancellation or termination of the former bond, the auctioneer or auction company shall cease to conduct any business unless and until that time as a new surety bond is obtained and a copy of that bond is filed with the Secretary of State. 5. on XX/XX/XXXX , these people are attempting to make a theft of my home, a sovereign land protected by international laws of land patent, signed into law by the president of the United States of Americ a , see : XXXX XXXX XXXX XXXX XXXX XXXX 6. i : never borrowed any monies from these people who have falsified instruments in criminal violation of law with monetary and prison times. 7. See lawf ul Notices : Third attachment which is my Common Law Lien on the property XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX , California Republic wh ich is a possessory lien that entitles me to well over {>= $1,000,000} to let go of my property. i : have reserved the right to increase my common law lien on the property by at lea st 2 X, meaning you will be responsible to me for well over {>= $1,000,000} if you think that you purchased the property by paying monies to the thieves dressed as foreclosure trustee. Common law liens have been codified in California statue, see XXXX XXXX XXXX XXXX XXXX XXXX Fourth attachment is Declaration of Custodian of Records at XXXX XXXX XXXX XXXX XXXX , under Oath, that there was no money transaction for my property in XX/XX/XXXX , XX/XX/XXXX or XX/XX/XXXX fr om any of the parties or their co parties, agent ( s ) p rinciples to me for my property, whatsoever. Fifth attachment is Declaration of ex polic e officer and currently pr ivate investigator t hat XXXX XXXX XXXX XXXX XXXX the company who has filed for a false and fraudulent Deed of Trust in XXXX XXXX County R ecorder surrendered to California Secretary of State i n XX/XX/XXXX , therefore it did not exist to give me a loan for my property in XX/XX/XXXX . Additionally, all payments on a non existing loan to me have been received on continuous basis and there has never been any default. Sixth attach ment is proof that the alleged non existing loan was liquidated to unknown parties on XX/XX/XXXX and these criminals are trying to sell what they never had, again in an auction to other parties. Since all have been on notice, the pretender purchaser of the property is liable to me for all my damages, obtained from Absnet. Seventh Attachment is my affidavit of revocation of power of attorney filed in California Secretary of State, the foreclosure trustee does not have my consent and does not have any authority to sell the property. i : have also rescinded the alleged transaction and perfected my rescission as of XX/XX/XXXX which has also been filed in California Secretary of State . Eight attach ment supports my unique property being part of a land patent that by law can not be leined on and foreclosed on. See the copy obtained from bureau of land management and its true and correct translation under Oath. This fact has been signed into law by the President of the United States of America. My pr operty is protected from any adverse claims, because it is sovereign and there is a land patent on it. Ninth attachment is my demand for payments due to fraud from XXXX XXXX XXXX , NATIONSTAR MORTGAGE LLC and XXXX XXXX XXXX . for 3 X th e amount of fraud on both the first alleged loan and the second alleged loan ( HELOC ) a lso filed in California Secretary of State. 10th attachment are three of my no tices of not being available due to sickness caused by these group of known international money launderers dressed as banks, signed by my license d physician that if i : do not stay off the computer for a minimum of 6 weeks, i : ris k becoming XXXX and cause long term XXXX . These people knew that i : was sick and still i am suffering from with severe XXXX , XXXX and XXXX XXXX , refractory to conservative care. That i : also have right XXXX XXXX XXXX , that i : am pushed to work in defending my home against theft caused by the pretender lenders, to the detriment of my health, that my symptoms continue despite XXXX XXXX and medications, that i : require rest and i : need to refrain from working at his computer for periods of time, or i : may be r isking long term damage, that my physician requi red me to reduce my computer work for at least six w eeks. The servicer and their attorneys were well aware of my sickness, instead of being sympathetic with my pain and suffering, and the fact that i : am taking care of my XXXX XXXX XXXX mother who is XXXX and lives with me, they increased their unlawful pressure on me to maliciously cause more economical, emotional and physical damages to me. PLEASE HELP STOP THE FRAUDULENT SALE BY THE THIEVES.
01/30/2018 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • TX
  • 77471
Web
XX/XX/XXXX Formal Complaint on Mr. Cooper Mortgage Company Report below shows steps taken to get my Taxes and Hazard Insurance paid and Actions that need to be taken. Starting on XX/XX/XXXX I received my M.U.D {$960.00} and L.I.D {$960.00} tax statements and faxed over to Mr.Cooper. ( Confirmation page scanned to documents. ) At this time I had not received my County Tax Statement. ( Keep in mind, every time I brought up these faxes to Mr. Cooper, absolutely no one could give me an answer on where these faxes were. ) On XX/XX/XXXX I received emails from Mr. Cooper that my County Tax {$610.00}, MUD {$180.00}, and LID {$180.00} had been paid. ( Emails scanned to documents. ) On XX/XX/XXXX I called Mr. Cooper and spoke to XXXX XXXX wondering why a Red Flag wasnt done because of the faxes I sent 10 days earlier were two different amounts. It took both of us to take screening shot of our computer to believe that we were seeing two different amounts. This is where I figured out that there were two different account numbers. Property ID ending in XXXX ( this is the one the bank had ) and Property ID ending in XXXX ( this is the one I had ) which was also the account numbers that were on the statements I faxed Mr. Cooper back on XX/XX/XXXX. XXXX was just on my land, XXXX was just on my house. XXXX XXXX told me she sent a request for review on the other account number. The evening of XX/XX/XXXX I received a letter in the mail from my insurance company that they have not received payment which was due on XX/XX/XXXX, and that if they dont receive payment by XX/XX/XXXX, that my insurance would be cancelled. ( Letter scanned to documents. ) On XX/XX/XXXX I called my hazard insurance and Mr. Cooper to get this fixed. Mr. Cooper said they would overnight payment to my insurance company. I called back and spoke to XXXX with Mr. Cooper regarding my second account to be paid. We were going to conference in the County Office, but they were closed for the holiday. On XXXX XXXX, the County Offices were still closed because of another hard freeze. On XX/XX/XXXX, I called Mr. Cooper and spoke to an escrow rep that wasnt being helpful, so I got transferred to a Supervisor, XXXX XXXX to confirm that they had mailed off payment, and to see where they were at on mailing off the rest of my taxes that were still due. She said that they had called and my taxes have already been paid. I had to explain the second account again. Thats when she said lets call the county office together. While on hold she typed in the property id number I had and then she says well maybe we dont need to talk to the county office. We hung up with county and she emailed me saying she put in a request for property id ending in XXXX to be paid by XX/XX/XXXX. ( Email scanned to documents. ) ( Youll see at this time I thought one property id was just the land, and the other property id was land and house, so I thought they had over paid my taxes. ) XXXX gave me her email address so we can stay in contact. On XX/XX/XXXX, I received emails from Mr. Cooper that my taxes on property id ending in XXXX, and my hazard insurance have been paid. On XX/XX/XXXX, I went online and noticed my mortgage had dropped significantly, so I emailed XXXX asking her to reach out to me because an analysis on my account was done on XX/XX/XXXX, with new payment information which I felt to be wrong because all of the account and tax problems. She never reached out to me. I called Mr. Cooper and explained everything again to an escrow rep, they werent being helpful so I spoke to a Supervisor, XXXX who also promised to follow up with me, and never did. XXXX said that they had been calling the tax offices and that they have confirmed they have paid my taxes in full. I asked XXXX, well what about the second account? In which he said XXXX account? Thats when we got on a conference call with County Office and MUD LID office, they confirmed that the account with my land had been paid, but that they havent received payment for the account with my house. XXXX then went forward to tell me that Mr. Cooper had mailed me an escrow check of over $ 5k. ( In which a stop payment was put on that and I was told on XX/XX/XXXX, by XXXX in escrow that it has hit back to my escrow. ) I also received an email from Mr. Cooper that another Hazard Insurance payment had been mailed offed. Unfortunately, I cant find proof of this email and I know I spoke to someone. The person was supposed to stop payment on one of the insurance payments. XX/XX/XXXX, I contacted The Appraisal District about the two accounts, and they said they had noticed this back in XX/XX/XXXX and that they merged the two accounts, so in XX/XX/XXXX I would not have this problem. I never received a letter about this from the Appraisal District, I also never received statements from anybody for property id ending in XXXX. ( The statements scanned for XXXX were printing from their websites. ) XX/XX/XXXX-XX/XX/XXXX was off and on the phone with Mr. Cooper and my insurance trying to get my insurance paid, because as of XX/XX/XXXX I wouldnt have insurance anymore. XXXX with my insurance company said Mr. Cooper will overnight them a check. Never happened. XX/XX/XXXX I confirmed directly with County Office and MUD & LID Office that both accounts were paid in full. Then called my insurance and my insurance was still not paid. Between my insurance company and me, we conferenced in Mr. Cooper several time, but this particular time Mr. Cooper said that the first two payments had the wrong address and they would overnight 3rd payment to received that following Monday, XX/XX/XXXX. XX/XX/XXXX XXXX to XXXX and XXXX with the insurance department with Mr. Cooper. Here I got contradicting stores about which checks had been cancelled and which checks had been overnighted or mailed. Here I got dates and reasons for check problems. XX/XX/XXXX, I called and requested for them to send payment. XX/XX/XXXX, I called to confirm it was sent. XX/XX/XXXX, Check # ending in XXXX, Mr. Cooper had sent to the correct address, but had the wrong policy number, so insurance sent back. Check was cancelled. XX/XX/XXXX, Check # ending in XXXX, Mr. Cooper mailed off to wrong address. We were told by many escrow reps and insurance reps that they were going to do a stop payment. Come to find out on XX/XX/XXXX that this check was never cancelled. Also conferenced in insurance company again and they said the PO Box Mr. Cooper sent it to was there old address and that it will be forwarded to their new PO. XX/XX/XXXX, check was never issued. XX/XX/XXXX, check was never issued. Continuing on with XX/XX/XXXX, I later got a phone call from XXXX with Mr. Cooper hazard insurance department in XXXX, GA. Apparently she has been working on my issue since last week in the background of all this. She had been reviewing all the notes and was the one that cancelled the checks on XX/XX/XXXX and XX/XX/XXXX because she knew the one that was sent on XX/XX/XXXX was eventually going to get to my insurance company. Even she was surprised how many payments that were sent out because representatives hadnt been reading the notes on file. She seemed very much an advocate for me and said that she will get back with me once the cancelled payment has reached my escrow so that I can have another analysis done on my account so I can make the XX/XX/XXXX payment.
07/10/2017 Yes
  • Mortgage
  • Reverse mortgage
  • Struggling to pay mortgage
  • NJ
  • 07018
Web
My name is XXXX XXXX XXXX, and I am the daughter of XXXX XXXX XXXX. I am the executrix of her estate. My mother opened a reverse mortgage on XX/XX/XXXX through a company named XXXX XXXX XXXX XXXX XXXX. A loan that should have been voided after it was brought to the attention of the lender she was mentally incompetent as ruled by the courts of New Jersey. However, they continued to prey on her. Once the loan had been completed, it was then turned over to XXXX XXXX XXXX. According to XXXX XXXX XXXX, my mother was given a lump sum of money for her home. I investigated it when I was named my mother 's legal guardian in XX/XX/XXXX after she was diagnosed with XXXX. I presented all needed documentation to allow XXXX XXXX XXXX to speak with me ; it was not acknowledged. I requested proof of this payment - It was never supplied. I confirmed with other banks my mother dealt with ( during the period ) no such amount was ever transferred into any of her accounts. Even with the courts demanding answers and contacting the company themselves - they refused to speak to me and would only talk to my mother.

We were repeatedly told to forward all legal information to the legal department - which we did several times in XX/XX/XXXX and XX/XX/XXXX. In XX/XX/XXXX the account was later sold by XXXX XXXX XXXX to Nationstar d/b/a Champion Mortgage after being found guilty of fraud and predatory loan practices for reverse mortgages. We have never been contacted that the mortgage changed companies. My mother passed away on XX/XX/XXXX. Once again I reached out to find out what needed to be done with the home being that as her surviving family I was living with her to take care of her. We did not receive a response from either company. In the beginning of XX/XX/XXXX letters from Champion started arriving. They were statements of money owed. I reached out to Champion again to inform them that my mother had passed. They claimed during each call that it would be noted. However, it never was. They would send three party vendors to the home to speak to my late mother. I would tell them she passed away. They would jot information down on their notebooks but still return in the next couple of weeks. Eventually, they stopped ringing the bell and just tossed their literature on the porch and leave. A year went by as I continued to reach out for Champion, and still to no avail. I then enlisted the help of an attorney. He reached out to Champion in writing, and they refused to provide him with any information or items requestsed. The notices stopped, but I did not as I wanted to make sure that everything was handled properly. I was informed that I would be granted a certain amount of time after her passing to settle everything and decide if I wanted to keep the home. If I wanted to maintain the home, I was supposed to be able to buy it at a discounted price. I still reached out to Champion over the next five years to let them know A ) My mother passed B ) To supply them with the legal documents showing I was the handler of her estate C ) That I wanted to keep the home. During this time also due to my mother 's willing of the property to me, The probate court of NJ transferred the home to me and issued me a new deed. It officially became mines in XX/XX/XXXX. I continued to reach out to Champion, calling the numbers on the notices left and still would get the runaround. Told to fax my documents to legal and then being told they never got them. On XX/XX/XXXX, I called Champion as I normally had to again ask for guidance on what to do with the home. They again told me to fax over documentation. On XX/XX/XXXX, I received a notification that stated current resident. I started to throw it away as junk mail, but something told me to open it. It was a notification that the house was going up for sheriff 's sale on XX/XX/XXXX. My daughter looked it up on the county 's website, and it was confirmed. We were never notified about this until this advertisement. No official letters were sent, no one came by the house, no documents were left. I contacted Champion once again, and they stated the documentation never made it to them again. They asked could I please send it over one more time. On XX/XX/XXXX, I received a package from Champion stating that they received my request for information on satisfying the reverse mortgage loan balance. They stated they were willing to offer a discounted rate for sale, however, they could not mortgage it for me. On XX/XX/XXXX, I received another notification from Champion stating they had gotten the request to update the account authorization for the estate. I called and spoke to the same representative that had assisted me on XX/XX/XXXX. She told me to write a hardship letter and submit it to her. I wrote the letter and faxed it over that evening. The letter stated that I was requesting a postponement of the Sherriff 's sale so that I could find a mortgage or a way to purchase the house. I was told to give the letter some time. I did, nothing was resolved. I obtained another lawyer as my previous one retired during this whole drawn out process. My current attorney confirmed that the sale was not postponed. He requested the original documentation of the sale. I contacted Champion again to have them sent. On XX/XX/XXXX I went down to the XXXX County sheriff 's department and postponed the sheriff 's sale until XXXX/XXXX/XXXX. Also, I also finally received what was being alleged as the original paperwork. I question the originality of the documents sent to me by Champion because it states the amount of the mortgage at the signing was {$340000.00}. However, according to the documentation that was found by XXXX County court system, the actual amount XXXX XXXX XXXX claimed to have given her was {$220000.00} on XX/XX/XXXX. {$120000.00} of the {$340000.00} was paid to satisfy my mother 's debt with the bankruptcy court. The bankruptcy was then closed. However, does not leave a balance of XXXX. Instead, that leaves a balance of {$220.00}, XXXX that should have been given to my mother ( if a lump sum was paid ). Also, this would also mean that {$120000.00} would have been paid back to XXXX XXXX XXXX to lower the amount owed. In which case this becomes a regular mortgage, not a right reverse mortgage as my mother was lead to believe. Point of note a XXXX XXXX evaluation/appraisal of the property in XX/XX/XXXX stated the value of the asset was only {$87000.00}. There were no modifications or repairs made between XX/XX/XXXX and XX/XX/XXXX. Therefore the amount is highly questionable. Why would an organization give out so much money, on a property that did not have a value to this sum? Also, did they even pay for the original amount that was meant to go to my mother? Why were we not given proper notification? I have many questions and grievances with XXXX XXXX XXXX, XXXX XXXX, and Champion Mortgage. The predatory actions of all three companies have been documented, and this case should be investigated. They could not produce answers when I filed my first complaint, so they opted to state the person filing it ( my daughter ) was not an authorized person to speak to. This is AFTER they updated CFPB twice they were working on a response. They had no response, they were looking for a loophole to avoid this case being looked into any further.

02/17/2018 Yes
  • Debt collection
  • Mortgage debt
  • Attempts to collect debt not owed
  • Debt was paid
  • FL
  • 32526
Web
I am writing in regard to my real property and the fraudulent documents which have been filed regarding my property. The records on XXXX XXXX XXXX XXXX, XXXX show that XXXX ( XXXX XXXX ) and XXXX are the investors in regard to my mortgage. The loan tool look up on the XXXX XXXX website shows that XXXX XXXX does not own the loan. The county records indicate that XXXX XXXX XXXX XXXX XXXX is the owner of the note and the mortgage and also indicates that XXXX XXXX XXXX XXXX XXXX paid value for the note and the mortgage and this assignment of mortgage literally purports that the assignment assigned both the note and the mortgage to mortgage electronic registrations systems inc. It does not take a rocket scientist to see that fraud was committed regarding my property. XXXX XXXX XXXX XXXX XXXX does not buy property, sell property nor do they collect money for any property. They do not have any interest in the real property and they do not hold mortgages or notes. Fraud has also been committed in the assignment of mortgage from XXXX XXXX XXXX XXXX XXXX to nationstar mortgage. There is no corporate seal, no president or vice president signature and the person who executed the corporate assignment of mortgage works for Nationstar Mortgage, not XXXX XXXX XXXX XXXX XXXX.Florida legislative law statute 692.01regulates the assignment of Corporate Mortgages and states the assignment must be signed by 2 witnesses, unless the assignment is executed by a President or Vice President. The assignment must also contain the Corporate Seal and a corporate resolution. The assignment of mortgage was executed by the employee of Nationstar Mortgage, XXXX XXXX, who signed as " assistant secretary '' of XXXX XXXX XXXX XXXX XXXX XXXXXXXX There are no witness signatures, no Corporate stamp and no corporate resolution to give XXXX XXXX the authority to assign the mortgage to XXXX XXXX XXXX. The blank endorsement on the promissory note by a person using the title " attorney in fact '' is also fraud. The person who allegedly endorsed the note ( it is a fascimile signature, not a wet ink signature ) does not have a recorded power of attorney to endorse the note as attorney in fact and the company that the note was endorsed by is not a non profit organization in the state of Florida as required by Florida legislative law.The validity of power of attorney is regulated via Fl Statute 709.2106Validity of power of attorney. ( 2 ) A power of attorney executed before XX/XX/XXXX, is valid if its execution complied with the law of this state at the time of execution. Furthermore, legislative law 709.08 ( 2010 ) regulates who may serve as attorney in fact. ( 1 ) CREATION OF DURABLE POWER OF ATTORNEY. -- A durable power of attorney is a written power of attorney by which a principal designates another as the principal 's attorney in fact. The durable power of attorney must be in writing, must be executed with the same formalities required for the conveyance of real property by Florida law, and must contain the words : " This durable power of attorney is not affected by subsequent incapacity of the principal except as provided in s. 709.08, Florida Statutes '' ; or similar words that show the principal 's intent that the authority conferred is exercisable notwithstanding the principal 's subsequent incapacity, except as otherwise provided by this section. The durable power of attorney is exercisable as of the date of execution ; however, if the durable power of attorney is conditioned upon the principal 's lack of capacity to manage property as defined in s. 744.102 ( 11 ) ( a ), the durable power of attorney is exercisable upon the delivery of affidavits in paragraphs ( 4 ) ( c ) and ( d ) to the third party. ( 2 ) WHO MAY SERVE AS ATTORNEY IN FACT. -- The attorney in fact must be a natural person who is 18 years of age or older and is of sound mind, or a financial institution, as defined in chapter 655, with trust powers, having a place of business in this state and authorized to conduct trust business in this state. A not- for-profit corporation, organized for charitable or religious purposes in this state, which has qualified as a court-appointed guardian prior to XX/XX/XXXX, and which is a tax-exempt organization under 26 U.S.C. s. 501 ( c ) ( 3 ), may also act as an attorney in fact. Notwithstanding any contrary clause in the written power of attorney, no assets of the principal may be used for the benefit of the corporate attorney in fact, or its officers or directors. There is no power of attorney recorded which would give XXXX XXXX the authority to endorse a promissory note in blank as " attorney in fact ''. The subject note is therefore rendered non-negotiable. The XXXX XXXX XXXX XXXX XXXX XXXX XXXX does not have a place of business in this state and is not authorized to conduct trust business in this state, is not a tax exempt organization and is not organized for charitable or religious purposes in this state. XXXX XXXX does not qualify as an " attorney in fact '' under the laws which govern who may serve as an attorney in fact. Furthermore Nationstar Mortgage, LLC has violated my rights as a federally protected consumer. Nationstar Mortgage, LLC is in violation of 15 U.S.C. 1601, et seq. under the fair debt collections practice Act for not notifying the consumer that the debt may be disputed.XXXX XXXX XXXX has filed a lis pendens against my homestead property, which is owned in tenancy by entirety. Nationstar Mortgage is a debt collector and is not the owner of the note or the mortgage. Nationstar Mortgage has filed forged, counterfeit copies of the note and the mortgage in the XXXX County civil court records. Nationstar Mortgage hired a law firm XXXX XXXX XXXX XXXX XXXX which is not eligible to practice law in the state of Florida. Nationstar Mortgage and its counsel have filed affidavtis and certifications with the court which is in violation of FDCPA 151692e ( 2 ) ( A ), ( 10 ) and 1692F by the use of affidavits the Plaintiffs knew or should have known were unsupported by personal knowledge. This is well established FEDERAL case law. See : Consumer Financial Protection Bureau v. XXXX XXXX XXXX XXXX XXXX, XXXX, et al., No. XXXX, XXXX WL XXXX ( N.D.Ga., XX/XX/XXXX ). XXXX XXXX XXXX is a debt collector/judgment creditor and has not provided proper identification to validate the debt through the XXXX which is used by the FASB ( Financial Accounting Standards Board ). ( Generally accepted accounting principles, which all banks & financial institutions must follow ). Furthermore, Nationstar Mortgage is not the original creditor and must provide all original account/loan level documents per the CFPB vs XXXX, so the consumer may verify dispute or validate the documents. This is well established FEDERAL case law. See : Consumer Financial Protection Bureau v. XXXX XXXX XXXX XXXX XXXX, XXXX, et al., No. XXXX, XXXX WL XXXX ( N.D.Ga., XX/XX/XXXX ).
05/19/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • GA
  • 30096
Web
We currently have a mortgage with Mr. Cooper formerly known as Nationstar. Nationstar acquired our mortgage from XXXX on XX/XX/XXXX. Prior to the transferred we were in an Unemployment Forbearance Plan with XXXX that was for six months. The plan started XX/XX/XXXX to end XX/XX/XXXX. Nationstar did not honor that plan when they took over our mortgage. At that time, we were 7 months behind on the mortgage due to unemployment. When Nationstar took over our mortgage they adjusted our past due balance from {$7100.00} that we owed XXXX to {$33000.00}. We reach out to Nationstar on XX/XX/XXXX via email requesting to speak to someone ASAP about our mortgage and was given the customer service number XXXX to call and speak to ANY representative. We did, and it was to no avail. Nationstar told me to call XXXX and when I called XXXX they told me to call Nationstar. We were very frustrated we were facing foreclosure, so we hired the services of XXXX XXXX XXXX on XX/XX/XXXX to assist us to prevent foreclosure on XX/XX/XXXX. They were not able to rectify the mortgage balance problem but, they were able to get us a pre-trial payment plan to avoid foreclosure. We continued to struggle to make our payments and reach out to the Nationstar to request a modification of our mortgage because of the high payments. We received a XXXX XXXX Modification in XX/XX/XXXX the new note balance was {$190000.00} with monthly payments of {$1000.00} interest rate of 4.625 % Interest Bearing Principal Balance maturity date of XX/XX/XXXX. Please bear in mind that my previous mortgage balance with XXXX was {$160000.00} monthly payments of {$1300.00} interest rate of 5.00 % and my mortgage was not Interest-Bearing Principal Balance. We did receive a lower payment- yes- but the interest bearing on the principal balance was not helping us any and there was not a significant change in the mortgage interest rate. We have been living in our house since XX/XX/XXXX, so we had already invested a lot of time, so foreclosure was not an option for us. We did everything in our power to make the payments and keep current, but it was very hard and watching the principal balance was heart breaking. We were facing foreclosure again on XX/XX/XXXX and we were able to come up with the money to reinstate the mortgage, so we reach out to Nationstar again to rectify this problem with the mortgage balance to see if we can get it corrected from the problem that initiated when they took over the loan from XXXX. Nationstar offered us another XXXX XXXX Modification on XX/XX/XXXX the new note was {$190000.00} same interest rate of 4.625 % Interest Bearing Principal Balance an adjustable mortgage monthly payment of {$970.00} and the maturity date XX/XX/XXXX. We were very disappointed and felt lost and defeated because we were getting nowhere with Nationstar. They kept the interest rate the same, and the terms of the loan the same and they keep profiting more and more with every payment we made, but we still had hope for a resolution some way somehow. Our struggle remained, and we did everything in our power to make our mortgage payments current because foreclosure was not an option. We fell behind in our mortgage payments again and seek out help from XXXXXXXX XXXX in XX/XX/XXXX and we were approved for mortgage assistance on XXXX XXXX and we completed the program with XXXXXXXX XXXX in XX/XX/XXXX. In XX/XX/XXXX, we requested a mortgage pay-off from Nationstar who had recently changed their name to Mr. Cooper. We received a payoff from Nationstar for {$190000.00} good through XX/XX/XXXX and we also received a payoff from Mr. Cooper for {$180000.00} good through XX/XX/XXXX. We were in total shock and disbelief. From XX/XX/XXXX to XX/XX/XXXX only {$1300.00} was applied to the principal balance of the loan. At that time our mortgage payments were {$1000.00} adjusting monthly just getting higher and higher with all kind of fees. Our income dropped drastically in XX/XX/XXXX and again we fell behind in our mortgage. Our income situation got better in XX/XX/XXXX, so we reached out to XXXX to assist us with this tragedy with Mr. Cooper to see if we can get this problem with the loan balance rectified once and for all. Mr. Cooper reached out to us and told us they were looking into our request and will keep us updated. In the meantime, I wanted to see if we can come up with a repayment plan for the 3 missed mortgage payments and they were not very cooperative. They only wanted to stretch out the payments in three installments which meant that the mortgage payments will go up even higher and not within our means to pay. I called and stress the importance of not falling too far behind and they ignored our pleas since we were behind three payments they can only accept the full balance on the missed payments which was over {$3000.00}. They denied the loan modification request twice and suggested that I resubmit our application. I was even told by a Mr. Cooper representative we were eligible for long repayment plan to stretch the payments out in 11 months and when I submitted the documentation he told me to submit another Mr. Cooper representative told me that we were never eligible for that plan. We are currently 8 months behind and we just recently received a denial letter from Mr. Cooper for a a loan modification on XX/XX/XXXX. We reached out to an attorney on XX/XX/XXXX for consultation about this tragedy and we were advised to make a complained due to the following circumstance : Prior to Nationstar acquiring our loan, we had filed Chapter XXXX bankruptcy in XXXX and the mortgage was included. We chose to keep our home since we had already invested so many years. Unknown to us our mortgage still currently has PMI insurance which we thought were cancelled by XXXX, Nationstar was fully aware of thier actions and intentions from the very beginning. Nationstar have been dishonest and deceptive since XX/XX/XXXX.They never honored the Unemployment Forbearance Plan with XXXX and they changed the loan balance which is mortgage fraud and have ignored my request over and over and over again to rectify the error. Moreover, they structured the loan modification to better fit their needs. My last pay off request from Mr. Cooper received on XX/XX/XXXX is {$190000.00} so now it's even more than the new balance on the loan in XXXX which is a clear indication that Nationstar/Mr. Cooper has done everything possible to avoid us from paying off this mortgage. This is fraud and robbery. We purchased our home XXXX, we should be looking forward to retirement and enjoying our life but since XXXX I've been living a nightmare going back and forth with Nationstar/ Mr. Cooper trying to correct a terrible mistake and keeping my home because foreclosure is not an option.
02/15/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • NJ
  • 08755
Web
My problem is with Mr. Cooper ( formerly known as Nationstar ). I have been employed by XXXX XXXX XXXX for 19 years. I have lived in my home for over 18 years. Mr. Cooper has filed for Foreclosure and the date of the Sheriff sale is XX/XX/XXXX. I have already used my 2 statutory 14-day extensions. I purchased my home in XX/XX/XXXX as new construction. I refinanced my original loan with a 30-year mortgage with XXXX XXXX XXXX ( XXXX ), for {$460000.00} @ 6 % fixed on XX/XX/XXXX. My wife had an affair and filed for divorce in XX/XX/XXXX. The Divorce was finalized on XX/XX/XXXX. I retained ownership of the house and my ex-wife signed a Quit Deed as part of the Divorce Agreement. One stipulation in the Divorce was that I had to remove her from the mortgage. I began trying to remove her from the mortgage with XXXX immediately with no success. I had never been late with any payments until around XX/XX/XXXX. A large portion of my income is commission based. My income was substantially lower due to loss of ex-wife 's income, lower monthly commissions from XX/XX/XXXX to XX/XX/XXXX ( over {$1000.00} - {$2000.00} ), and increased expenses due to Alimony/Child Support of {$3000.00} per month. I tried lowering my monthly expenses. At the time I also had a HEL for $ XXXX, a HELOC of $ XXXX, and credit card debt of approximately $ XXXX. I made arrangements with XXXX to settle the HELOC for $ XXXX in cash, which I did. However, they would not execute the refinancing of my HEL as agreed because the 2 departments within XXXX would not work together. This forced me to file for Ch XXXX bankruptcy on XX/XX/XXXX. I bring up this history because I have always taken responsibility for this financial situation and tried to do the right thing - or else I would not have wasted the $ XXXX in cash to settle a debt that could have been part of the bankruptcy. The bankruptcy included accrued mortgage interest from Nationstar of {$18000.00}. My Ch XXXX payment was {$1000.00} per month and changed to {$1600.00} over the last 6 months of the bankruptcy. I made the last bankruptcy payment in XX/XX/XXXX ( a month early ) in order to hasten the discharge so I could better address my mortgage situation. The bankruptcy was discharged XX/XX/XXXX. My loan was sold to Nationstar on XX/XX/XXXX ( while I was in bankruptcy ). Not sure what transpired, but the loan was assigned to XXXX XXXX on XX/XX/XXXX. Since the divorce I have engaged 3 attorneys, used XXXX and most recently the XXXX XXXX XXXX to help support my efforts to obtain a modification with the various lenders. Most of the results were that I made too much money and did not qualify. Unfortunately, the HAMP program recognized Divorce as a hardship but did not consider Alimony/Child Support payments in the Income/Need calculations. My specific complaints are with the following items : 1. The loan payoff was {$580000.00} as of XX/XX/XXXX. I am certain this has increased due to interest and legal fees. Principal is currently {$410000.00} and accrued Escrow is {$43000.00}. I don't understand how interest was allowed to accrue and was not considered in the 5 years during bankruptcy. I was not allowed to make any additional creditor payments except as authorized by the trustee. Not to mention that I could not afford the mortgage payment along with my bankruptcy payment, Alimony/Child Support, car payment, and household expenses. Issue : Accrued Interest during bankruptcy at 6 % seems unfair 2. In XX/XX/XXXX I was finally offered a HAMP modification. The modification included lowering the interest rate from 6 % to 3 %, deferring about $ 50K interest free and recasting the past due amount into a new 40 year payment. As part of the application I requested a reduction in the amount owed - to lower the accrued interest based on the 3 % rate vs 6 %. Would have made the total amount due closer to the market value of the home. I also stipulated that I needed the modification to remove my ex-wife from the mortgage. I made the 3 trial payments on time. However, at the end of the trial I received paperwork to finalize the modification. I was more than happy to sign and end this nightmare but it required my ex-wife to sign which she would not do. I spoke to Mr. Cooper, as well as having my attorney speak to them, and could not resolve the issue. I made 2 additional payments but was then told the account was not eligible to pay. Issue : Requiring ex-wife to sign modification after being divorced 5 1/2 years was unfair. 3. I applied for a new modification again XX/XX/XXXX which was denied. I made another modification request on XX/XX/XXXX. The XX/XX/XXXX request was not reviewed by Mr. Cooper because they require 37 days prior to Foreclosure sale date. I requested and was approved for two fourteen-day extensions by the County Sheriff 's office. I notified Mr Cooper that I had received a verbal commitment of the extension on XX/XX/XXXX. The letter was supposed to be mailed to myself and Mr. Cooper 's attorney on Wednesday, XX/XX/XXXX. There were multiple delays getting the letter from the sheriff 's office. I finally received the letters and sent to Mr. Cooper 's attorney on Thursday XX/XX/XXXX - they updated the sale date ( XX/XX/XXXX ) on XX/XX/XXXX. XXXX XXXX XXXX rep found out yesterday that they would not review the modification request because as of XX/XX/XXXX they did not have 37 days. This seems incredibly petty since they had a verbal from me 10 days earlier, they could have called the Sheriff 's office to confirm, and they had 33 days as of XX/XX/XXXX. Issue : Not reviewing modification request over a few days technicality is unfair. I have joint custody of my children who are XXXX and XXXX. They were both born in this house. My fiance is also wanting to move in with her XXXX children. My alimony ends on XX/XX/XXXX - only 3 more payments. My current monthly income is {$16000.00}. I am due for my annual raise XX/XX/XXXX and I am up for a promotion this XX/XX/XXXX. My fiance would be willing to co-sign a modification in place of my ex-wife ; she makes an additional {$4000.00} per month. I have no other monthly debt besides a car lease, house expenses and child support of {$730.00}. I am trying to raise some additional cash if that would make a difference. I can also afford a payment and would be willing to accept a modification based on a 30-year loan. My financial crisis is completely over. It makes no sense that there is no way to get help to retain my home. I can completely afford a mortgage payment now and I would never be late again. Please HELP! I am open to any suggestions possible.
10/11/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • VA
  • 20191
Web
Note to CFPB - my complaint is below but please know that another person who is a child is involved in this issue. He is neither a co-borrower or any other of the options that you have on your form. Your form forces me to choose an opion so I did so, but my child is NOT a co-borrower. He is absolutely not involved with this contract and that is exactly the point. Please make a note of changing the below to OTHER because my son is NOT a co-borrower or anything else. He is a child at college. Read the below and you will understand. Complaint: My mortgage company had been Nationstar Mortgage. At some point in XX/XX/XXXX they were rebranded as Mr. Cooper. Mr. CooperXX/XX/XXXXbegan sending my child, whose name is XXXX XXXX XXXX XXXX harassing emails regarding his "mortgage." My son, who is 19 and at XXXX, doesn't have a mortgage. His name is also not "XXXX" which is what the emails address him as. I have NEVER given my mortgage company my child's email address nor have I EVER confused it with my own private email account. I am extremely perturbed that someone my mortgage company ferreted out my son's email address, how I do not know, in an attempt to be in communication with me, a customer. Mr. Cooper has sent these harassing emails onXX/XX/XXXX andXX/XX/XXXX. I have copies of these emails in my child's email account. The latest example of these emails is copied below, along with my plea to Mr. Cooper's CEO that his company CEASE AND DESIST from contacting my child. I am an extremely private person and I am a religious person and I am an extremely protective mother. This is my oldest son. He is at college and I do not wish for him to receive intrusive, erroneous and confusing emails about his mortgage payments ... because he has NONE. On 3 occasions I phoned "Mr. Cooper," talked to customer relations call people and begged them to stop. I unsubscribed from the emails from my son's email account as well. Nothing worked. The emails continue unabated and I notice one today. See my email to Mr. Cooper's CEO below. Can you please get my mortgage company to stop sending my child these emails? Personal privacy should not be compromised in this manner and financial institutions should not affix erroneous email accounts to private messages meant for their customers. XXXX XXXX XXXX XXXX XXXX XXXX MD XXXX XXXX XXXX XXXX cell ---------- Forwarded message ---------- From: XXXX XXXX Date: Wed, XX/XX/XXXX at XXXX XXXX Subject: For XXXX XXXX regarding Consumer Financial Protection Agency Complaint for Child Harassment To: XXXX Dear XXXX XXXX: I live in XXXX and I have often XXXX XXXX XXXX XXXX XXXX XXXX I plan to do a story on your company if your company does not stop from harassing my child with inappropriate emails. Also today I am filing a COMPLAINT with the Consumer Financial Protection Agency in Washington. See below an example of the emails your company is sending my child. As you can see from the forwarded email below you are emailing my son XXXX who is a child, calling him "XXXX" and asking for his mortgage payment. I have a mortgage with you but I never gave you my child's email address. I do not know how you got his email and I am furious about it. My name is not "XXXX" It is XXXX and I am XXXX mother. I have unsubscribed on numerous occasions in an attempt to stop your company from contacting my child in this offensive, intrusive and completely inappropriate manner. I have phoned your company multiple times reporting this and begged you to please stop. But the emails to my child continue unabated. I am aware that XXXX XXXX, who represents your company for media relations will be the receiver of this email. I ask that XXXX XXXX please forward this note to your office. Apparantly the people who serve as your front line customer support have no ability to actually deliver customer service. They have failed utterly and I am taking my complaint to the CEO. You, XXXX XXXX As a mother I am protective of my children and I am outraged that I have been unable to get your company to stop contacting my child. A copy of this email is being sent today to the Consumer Financial Protection Agency. I simply ask for a letter of apology and that your company stop harassing my child. XXXX XXXX XXXX XXXX XXXX XXXX ---------- Forwarded message ---------- From: XXXX XXXX Date: Wed, XX/XX/XXXX at XXXX XXXX Subject: Fwd: Choose your way to pay. To: XXXX XXXX ---------- Forwarded message ---------- From: Mr. Cooper Date: Mon, XX/XX/XXXX at XXXX XXXX Subject: Choose your way to pay. To: XXXX To view this email as a web page, go here. Mr. Cooper Hi XXXX, It's time to make a payment. And we've made it easy for you. Here at Mr. Cooper, we understand the challenges you face as a homeowner. And we're here to help you succeed. That's why we offer three convenient ways to make your monthly mortgage payment. Choose the one that's best for you. Three Ways To Pay Make your payment online for free. Click here. Use our automated phone system. Call XXXX (A fee of up to $XXXX may apply.) Speak to one of our Mr. Coopers. Call XXXX. (A fee of up to $19 may apply.) Of course, other payment options are available. View more on our website and choose the method that works best for you. Already made your scheduled monthly payment? Thanks, just keep the above information for future reference. If you have any questions or concerns about making your monthly payment, call us to discuss possible solutions at XXXX. Thank you, Your Customer Service Team at Mr. Cooper Mr. Cooper is a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose. However, if you are currently in bankruptcy or have received a discharge in bankruptcy, this communication is not an attempt to collect a debt from you personally to the extent that it is included in your bankruptcy or has been discharged, but is provided for informational purposes only. Terms of Use | Privacy | Licensing Information | CA, WA & NV Residents Complaints | Update Profile This email is to keep you informed about your Mr. Cooper account, including service updates and other information about your account. Have questions? Please do not respond to this service email. Instead, just contact us. To opt out of this email notification from Mr. Cooper, click here. Nationstar Mortgage Holdings, Inc. XXXX XXXX XXXX XXXX XXXX TX XXXX NMLS: XXXX XXXX XXXX Nationstar Mortgage LLC d/b/a Mr. Cooper. Mr. Cooper is a service mark of Nationstar Mortgage LLC. All rights reserved. This email was sent by: Nationstar Mortgage LLC d/b/a Mr. Cooper XXXX XXXX XXXX XXXX XXXX TX XXXX
12/02/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Other personal consumer report
  • Improper use of your report
  • Report provided to employer without your written authorization
  • NM
  • XXXXX
Web Servicemember
The company sent my non public private medical and financial information to a post office in florida that does not belong to me. The company sent the modification package to that post office. The company did not respond to my initial package sent / I followed the company request to ask the sellers to give me title to the property to modify and assume the loan. I asked for status and they responded with a motion for irem judgment and summary judgment against me and the current mortgagors. I did not have privity of the mortgage balance and arrearages. Considering the information given by text from XXXX XXXX prior the hearing at metro court, it became evident it falls over the XXXX that metro court is allowed to act on, and it was dismissed for lack of jurisdiction. I filed with FID in Florida and in NM and with CFPB because my contract balance does not match the balance that Nationstar has, and the payment of XXXX does not match the payment of my contract intially was XXXX and now is XXXX. My contract is current paid to date and there is a misplaced XXXX $ from escrow from title to XXXX XXXX that title has not answered to my demands of copies of front and back of check The trust company I just found out has a director named XXXX XXXX. Coincidentially, I found out XXXX represented the seller in XX/XX/XXXX. I did not know he represented the sellers, I did not know he is the one who wrote the contract, however he should have had disclosed that in writing, I did not know the individual, he was picked by the other attorney, XXXX XXXX at XXXX XXXX, the title company the sellers closed many times with. In a conversation with XXXX XXXX, because he is the director of XXXX XXXX the fiduciary that takes the payments, on behalf of the seller to pay the mortgage, it was evident the mortgage company does not have enough funds to cover the money that the bank is asking for the balance to be current. I was told checks are being sent to the trust company back from the sellers, In trying to locate the address of the selllers, as the trust company XXXX XXXX did not give me, I got public records of deed transfers, several under the XXXX XXXX and XXXX XXXX in their name where they bought and sold condos and homes cash and in XX/XX/XXXX three ayear, and I was told that the safe act has a provision that if the investor who is the seller in a REC sells more than 3 properties a year, then, the balloon provision is not allowed. I had a balloon, and when I wanted to refinance i went to the same XXXX XXXX XXXXXXXX and they told me the property is underwater, I told them how come if the contract is current, that was in XX/XX/XXXX. Again mom tried to purchase it instead of refinance it in XX/XX/XXXX again and they told her there has to be at least 5 % equity in the home to be able to purchase it that the bank has a loan that exceeds the value. I disagreed because I had title insurance and two attorneys and I put XXXX down and the contract is current. I heard XXXX XXXX XXXX sold toxic mortgages that they had from XXXX to other banks as performing loans. I heard nationstar had the mortgage now from the sellers. The payment for that house was initially XXXX or less as the check written from my mother given to the title conpany is back in XX/XX/XXXX. Now is XXXX and I saw from recent submission of nationstar the payment is XXXX??? Is this a fraud, a scam and why the trust company 's director/seller reprsentative/contract writer/title company vendor kept it quiet? the seller did not tell me anything '' did he refinance, forebear the loan, modify, skip payments? how the balance went the other way if I made payments? and is current? my mother made payments? we called the bank and the bank told us all three banks they can not give us information, all we got recently is a text form the mortgagors saying if we do not keep paying the payment they will foreclose. Mymother 's entire socical security payments are in the house, my retirement is in the house in the form of rehabilitation of major compoinents, roof, ac heater, windows, flooring, etc. I am not your regular investor flipper I am a single mother wanting to keep her house but for the bank to ask me to pay XXXX or not " let me assume '' the mortgage and keep the house and duress me with an IREM judgment is unconscionable. for the sellers, mortgagors to call me and ask me to give the title back to them so they can let the house go into deed in lieu of their mortgage obligation is more appaling. To try to seize my mother 's payments as a senior is worse. Iam XXXX but I am not XXXX as she is My family will be homeless and my XXXX kids too, however we are the ones to lose, and the help from the division of vocational rehabilitation I get is to recouperate from a car accident to get back to a position where I could suppport my family. My mother brunted the payment of this house in good faith because she knows I see my son at my house which due to all this bank fraud and nonsense, the visits stopped and I am back at court. As far as the attorneys, please Nationstar pay XXXX his XXXX of fees he charges in court for the modification paperwork sent with negligence to the XXXX 's I never asked him to send my personal information to some other person 's address nor gave him other address than my house at XXXX XXXX XXXX XXXX, XXXX, NM XXXX. I had an attorney, XXXX XXXX who was XXXX XXXX and thanks to this animoisty and what legal aid told me, the tortorious interference of this attorney with my employment i don not have a lawyer, and I do not have a job, both were at XXXX XXXX XXXX. I lost a job, and my NPI got disseminated, to a XXXX in florida and on top this attorney wants to get paid for his job by you and by me. well I attached the welfare my family and I are getting thanks to the recent job loss. DVR is helping me to get in a position to secure employment and I want to keep my house with the income I will get when I find another XXXX job since the one I had was interfered with by XXXX XXXX passionate efforts to collect legal fees for sending the modification to the wrong address and wanting an answer. I want to keep my house. I want restitution for both my mom and I and I will assert to any means I can to not let this banks do to others what they have done to us. I hope CFPB gets the title thte trust the attorneys the sellers the trust companies to stop covering their fannies. I only have food stamps and medicaid for now until people start acting in good faith.
05/02/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • XXXXX
Web
This is an addendum to complaint number XXXX I was approved by XXXX XXXX XXXX XXXX on XX/XX/XXXX, to pay off the balance of my home loan through Nationstar doing business as Mr. Cooper. XXXX XXXX XXXX XXXX previous to that date had communicated with Mr. Cooper to let them know what they were doing on my behalf and that funds would be forthcoming as apparently Mr. Cooper had to agree to the transaction in advance. Mr. Cooper therefore was on notice in late XX/XX/XXXX or early XX/XX/XXXX. XXXX XXXX XXXX XXXX on or before XX/XX/XXXX, sent to Mr. Cooper what is known as an A report that I was approved and that funds would be wired on XX/XX/XXXX. XXXX XXXX XXXX XXXX per XXXX XXXX., who does the funding at its XXXX, California office, informed me their own internal report was generated following the wiring of the funds on XX/XX/XXXX, and that the funds were indeed confirmed wired and received on XX/XX/XXXX by Mr. Cooper. I have attempted numerous times to find out the processing status of these funds by the Hardest Hit Funds ( HHF ) division of Mr. Cooper and when I can expect documents for my execution. I have communicated with Mr. Cooper reps XXXX XXXX and XXXX XXXX out of XXXX, Arizona. Both are with the Loss Mitigation division of Mr. Cooper in a different state than the Texas headquarters of Mr. Cooper. Each woman I spoke to gave me different and incomplete or incorrect information regarding my benefits. XXXX XXXX for example gave me her direct number of XXXX. That number I discovered is continuously busy. I know because several times I redialed as many as sixty times successively on a daily basis and could not get through. Then, on Saturday XX/XX/XXXX, I called at three oclock in the morning when no one should have been calling. The number was still busy. It then became obvious I had been given a fake number to keep me ( and others ) at bay or as a runaround screen. Another issue is that as the note holder and ultimate benefits recipient I am not allowed to speak directly to the Mr. Cooper internal Hardest Hit Funds division. I can reach them only if a Mr. Cooper customer service rep emails that division. Even Mr. Cooper reps have no phone number to call their own internal division. Apparently their rule is their own divisions have to wait 48 hours or longer to receive a response via email. On XX/XX/XXXX I called regular customer service and spoke to XXXX, who after an initial conversation of what she could find, put me through to Supervisor XXXX XXXX. XXXX told me the funds were not received on XX/XX/XXXX but on XX/XX/XXXX. On XX/XX/XXXX XXXX XXXX XXXX XXXX confirmed to me when I spoke again to XXXX XXXX that funds were received by Mr. Cooper on XX/XX/XXXX. I do not accept the Mr. Cooper 's response that they did not receive benefits until XX/XX/XXXX, as XXXX the underling of XXXX only minutes before I spoke to XXXX told me the funds were received on XX/XX/XXXX and placed in a non-interest bearing miscellaneous account. Nonetheless, XXXX insisted the funds were not received until XX/XX/XXXX, yet both XXXX XXXX XXXX XXXX and Mr. Cooper customer service rep XXXX confirmed they were received on XX/XX/XXXX. My point is that I was told by XXXX that for every day that Mr. Cooper did not receive the benefits up to and including when they decide to process and apply them I am going to be charged interest. To have {$58000.00} placed in a non-interest bearing account is at best unethical and at worst is highly suspect and possibly illegal. They plan to wring every penny out of me while they are probably using my funds for their own purposes. This can not be right according to federal banking or mortgage regulations. To recap I can not speak directly to the Mr. Cooper Hardest Hit Funds internal division. I have two sources that state the monies were wired and received by Mr. Cooper on XX/XX/XXXX and one person from Mr. Cooper telling me they were not received until XX/XX/XXXX. I suspect they received the monies on XX/XX/XXXX but that Mr. Cooper chose not to act on them since it was Friday and instead waited to place them in a limbo account when they got around to it. However they are factoring interest, it should be only from XX/XX/XXXX so I dont have to pay for something I did not delay. In addition, not allowing interest to accrue on my benefits money is egregious. This is lunacy. I have also asked several times when I can expect documents and what kind, plus a list of recording fees or other amounts I may have to pay and can anticipate executing. If I do not execute the documents and instead attempt to engage in a debate about when the monies were received and that I was not given interest XXXX XXXX XXXX XXXX has informed me in an email that I will lose the monies. The only thing I have received from Mr. Cooper is another mortgage statement, which I am not going to pay when Mr. Cooper has in its possession monies earmarked for complete payoff of my loan. In addition, I was told by XXXX from Mr. Cooper on XX/XX/XXXX that the monies were coded initially as a restart and not a payoff. This has apparently been rectified or so I was told by both XXXX and XXXX. ( No one, by the way, at Mr. Cooper will put anything in writing. ) This correction will only take longer and add more days of interest. It should not fall to me that a huge mortgage lender does not know what it is doing. As of the time Mr. Cooper was first informed that monies would be forthcoming they should have put into play documents based on monies they were told would be and were wired on XX/XX/XXXX. Everything should have been ready to go. Now they are taking their time when each day racks up more interest that I know they are going to tell me I have to pay. On XX/XX/XXXX, I received a call from XXXX XXXX letting me know she has heard nothing yet from Mr. Cooper 's HHF division. Wonderful. As a small detail, this loan was previously serviced through XXXX for 20 years. In the last eight months it was sold to Nationstar. I received notice from XXXX this change was occurring. The next thing I knew I received a monthly mortgage statement from Mr. Cooper and had no idea what entity that was. When I called I was told I had fallen through the cracks and was one of their customers who did not get notice of their name change. I cite this as part of a pattern of laxity on Mr. Coopers part. I think theyre the worst and cant wait to get rid of them. Please help me. Sincerely, XXXX XXXX
11/13/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • AZ
  • 85331
Web
So this nightmare began when we got a letter from Nation star stating that they are now servicing our loan on behalf of XXXX XXXX ( owner ) and how are loan was in good standing with the amount which was thousands higher then with the previous servicer and it was dated XX/XX/XXXX there were also 2 other notices of transfer one stating XX/XX/XXXXthe other XX/XX/XXXX and we still received our statement from XXXX stating they were still our servicer which was really confusing so after trying to sort it I paid for XX/XX/XXXX and XX/XX/XXXXto Nation star with all there late fees and everything else which did n't seem right but this was just the beginning following shortly after on XX/XX/XXXX 20 days after one of the transfer letters from Nation star that stated our loan was in good standing sent us a notice of lost mitigation options because our payment was 30 days or more past due kind of odd considering we had n't been with them a month so come XX/XX/XXXX I try to pay and I ca n't because it 's trying to force 2 payments because the did n't record XX/XX/XXXXs payment so I was not able to pay and it was never corrected so once again in XX/XX/XXXX the notices of default and mitigation for not being able to pay due to there error plus the fees and our fast growing balance and not getting answers sent a payment but again nothing updated so now after dealing with this for 2 months finally in XX/XX/XXXX got one of the many dedicated loan specialist that were assigned to our case and made an arrangement with them to send 2 payments by the end of the month they said that was fine thank you for letting us know so at the end of the month I sent two cashier 's checks priority I took a picture of checks and tracking number and emailed it to another dedicated loan specialist who was assigned to our account who we spoke with at the end of the month so we keep checking online and once again nothing updated to our account so called them XX/XX/XXXX and they claimed they never received them then a month after me send the cashier 's checks with tracking stated they received them XX/XX/XXXXand them claiming they had n't received them we got them back with the backs stamped for deposit so once again we are now talking with another dedicated specialist XXXX XXXX who could n't answer our questions and she asked us to give her some time because the people she needed to speak with were unavailable so in the intrume we received a letter from a law firm stating they represent XXXX XXXX and requesting payment of XXXX over 10,000 what we owe but also not knowing who any of these people are as there was never written notice or recording of change in beneficiary or trustee, so finally XXXX calls and says that they did n't except payment because I sent 2 separate checks instead of one? That 's why they sent them back so I went from being current on my mortgage until Nation star and between unrecorded payment and losing or returning payments we are now 6 months behind so then XXXX states the are only option is to pay in full with thousands in unexplained fees or to modify with them so on XX/XX/XXXX we received via email even though they supposedly do n't communicate via email a uniform borrower assistance form so while we are in the process of the modification we get a forclosure notice taped to the gate on XX/XX/XXXX so we called XXXX and she said oh do n't worry we will pause it once we get done with the modification and of coarse they did n't and of course they denied it because we could not provide some of the things they wanted so now what well I filled a complaint with the CFPB thinking god I hope someone can help protect us from these people and unfortunately Nation star had a one up again by stating they have have addressed the issue and sent the CFPB documentation that we just did n't pay and comply with there dates and they have done everything perfect lol well as it 's now XX/XX/XXXXand I have had 10 months of fighting for my home I had the chance to find and read everything I ever got from Nation star including the one document that confirms they lied to the CFPB by sending them different documentation on why they did n't except payment which basically stated they told us on XX/XX/XXXXthat the 2 payments were no longer enough and they would provide a new breakdown which I never received so in my digging I found the real notice from Nation star which still was n't 100 percent accurate considering my emails and dates but it does n't confirm them lying to the CFPB and it basically states that I made a payment arrangement with them for 2 payments with the second payment arriving XX/XX/XXXX then it states that I also provide a copy of the certified check and since the account had not been reffered to active forclosure yet the payment would have been accepted how ever they did n't receive the check or the aforementioned check of XXXX untill XX/XX/XXXX then stated on XX/XX/XXXX we returned funds notice explaining that the amount was no longer enough and all collection and foreclosure activity may continue which that was the first time ever seeing anything that stated foreclosure then it states that there records indicate a review for loan modification was initiated XX/XX/XXXX but is delayed due to missing information? Well a couple thing wrong here one the obvious lying to the CFPB 2nd they supposedly sent this notice to me XX/XX/XXXX but then indicating modification XXXX and not sure how the modification could be delayed considering we did n't receive the paperwork till XX/XX/XXXX via email from our specialist XXXX XXXX. That fact is this company has intentionally lied and tried to keep us in mess of confusion while they try and steal my home and we still have no idea who any of these people are the first time anything was recorded in our county recoder office was n't till XX/XX/XXXX assigning XXXX XXXX partners the deed of trust which then leaves a big question of how were these people claiming ownership back in XX/XX/XXXX with no legal right on record and not to mention there is no address or property description on this assignment of deed of trust? I could go on and on but the blatant violations and fraudulent claims is disturbing I have tons of documentation I will attach it 's hard to look though because there are so many controdicting statements. I did send 4 certified RESPA request on XX/XX/XXXX .Thank you for any assistance you can provide.
10/08/2018 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • OH
  • 441XX
Web
I have had problems with Mr. Cooper ever since they were Nationstar and pretty much from the time my loan transferred over from XXXX XXXX XXXX approximately 8 years ago. They never honored my due dates as promised according to what they were at XXXX. They returned payments back to me as I was entering the Loan Modification process, withdrew payments out of my account without my authorization as well as made up erroneous fees, when I overpaid instead of applying it towards the P & I and misapplied/lost my payments, to report it late and charge yet more fees. Little to none of these errors were ever corrected. All I received was the run around and numerous lies. I entered my first loan modification in XXXX when I was experiencing a decrease in pay and eventually a layoff. This process took forever, as it resulted in lost and missing documents on Nationstars part that had to be sent or faxed in numerous times, then I had to start the process over because the deadline passed. I dont how, when I was consistently submitting something on a weekly basis. Once the loan modification was in place, all was well for the first year and a half, until they did their so called escrow analysis when my payment went from around {$860.00} to almost {$1100.00}. Nationstar stated that my property taxes increased by over {$1600.00} a year. The fact is my taxes increased by approximately $ XXXX Then, they claimed I had a shortage. This was due to their calculation error, when they only factored a portion of the tax amount that they paid. For an entire year I went from customer service speaking with XXXX and XXXX, to escrow ( Ty ) to the tax department, then floor supervisors XXXX, XXXX, XXXX and loss mitigation ( XXXX, XXXX ) only to be told the same thing that my taxes went up {$1600.00}, or submit your tax statement and it will be researched and adjusted with a new analysis. Of course, these were just lies, as this went on from XX/XX/XXXX-XX/XX/XXXX. I eventually received temporary assistance for homeowners for 6 months. Once the assistance ended in the beginning of XX/XX/XXXX, I attempted to make payments, while still trying to get the mortgage amount adjusted. Once again when talking to XXXX? from escrow in XX/XX/XXXX/XX/XX/XXXX, she stated that the payment would be higher. I explained that I had just started working and had to take a significant pay cut and needed a lower payment, as it took an entire months pay to make the mortgage. Her advice was to remove the PMI insurance. How is this possible if the loan isnt paid down enough? If I had money to pay the loan down, I wouldnt need a lower payment. However, I continued to do my best with the mortgage. As Nationstar operated as Mr. Cooper and prided itself on excellent customer service, I explained the situation once again and received the same incompetence as I did from Nationstar, no one was understanding what I was saying and kept telling me that my taxes show the correct amount. ( you can change the name, but the same ineffective customer service remains ) At this point I dont know how many people or who I spoke to because not one of them knew the answer to anything!!! By XX/XX/XXXX, after I had incurred several unexpected expenses that took all or most of my pay. I once again entered a Loan Modification program and just like Dj vu ; the website was not large enough to support the completed Uniform Borrower Assistance Form, even though I completed it on online, I had to submit another, when scanned, the system doesnt take forms that come in picture form, I submitted the same form 4 times. Then it was written statements, etc., etc. etc. The assigned Loan Specialist was of no use, never called, never took calls, never provided updates via e-mail or written correspondence. Every week I called in and was informed either by a rep or website with this document submitted you will have a lower payment in 5 days, or 1 week or 2 weeks. But every day, Mr. Cooper wanted another document as requested via mail, which would be a week before I would receive the request to see what I needed to submit, which in turn only prolonged the process. I have faxed documents on XX/XX/XXXX, XX/XX/XXXX, and XXXX not including what was uploaded in the system and re-submitted numerous times since late XX/XX/XXXX/Early XX/XX/XXXX. I have written letters and given repeated explanations. Had I not taken the initiative to follow up regularly, I would be clueless!!! When I did speak with other loan specialists throughout the entire month of XX/XX/XXXX from XXXX, to XXXX, XXXX?? I was told the last document submitted would be the final one when asked is there anything else needed? Additionally, I was told by a male rep, not to make a payment and by a female rep not to make partial payments on my mortgage until the modification was approved as the amount would change. As the last so-called documents were submitted on XX/XX/XXXX and I inquired about my account, of course no one had an answer. As I went to log in to submit my payment I was unable to do so on any link. When doing a phone payment, it referred me to the assigned Loan Specialist, XXXX that has never been available. When I called Mr. Cooper back and spoke with another rep, I was not given a reason as to why I could not pay online. On XX/XX/XXXX, I received written notification from Mr. Cooper dated XX/XX/XXXX requesting a Luxury Bill/Proof of Occupancy.???? I don't know what they specifically want, but if I'm responding to their correspondence, does not let them know I occupy the premises? Again, I have called in every week, at least once if not twice since this modification process started and NO ONE has mentioned this document. This is the nonsense that I have been enduring from Mr. Cooper. When I went back into my account on XX/XX/XXXX to check my account, I am still in Step 2 of the Loan Modification process, the same place that I have been in since the beginning of XX/XX/XXXX with a message printed not accepting payments. It appears to me that Mr. Cooper has procrastinated with this document- a- week nonsense to obviously drive my account to a pre-foreclosure status. If they did not want to do the modification they should have stated this in the beginning instead of wasting my time, especially if I expressed an interest in wanting to keep my home, this way I could have sought out other solutions that could have spared me this grief.
08/01/2018 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • FL
  • XXXXX
Web Older American
, ***PLEASE NOTE THAT THEY ADMIT VIOLATION AFTER VIOLATION AND FRAUD AFTER FRAUD WITH NO EFFORT TO CORRECT IT IT IS A CRIMINAL CONSPIRACY AND IT INCLUDES SELLING HOMES THEY NEVER LEGALLY OWNED .. DEFINITELY AN OVERT ACT ... AND IT, MEETS THE THREE TIER TEST ~ " illegal agreement, criminal intent, and proof of an overt act. '' ~**** 923. 18 U.S.C. 371Conspiracy to Defraud the United States The general conspiracy statute, 18 U.S.C. 371, creates an offense " [ i ] f two or more persons conspire either to commit any offense against the United States, or to defraud the United States, or any agency thereof in any manner or for any purpose. ( emphasis added ). See Project, Tenth Annual Survey of White Collar Crime, 32 Am. Crim. L. Rev. 137, 379-406 ( 1995 ) ( generally discussing 371 ). The operative language is the so-called " defraud clause, '' that prohibits conspiracies to defraud the United States. This clause creates a separate offense from the " offense clause '' in Section 371. Both offenses require the traditional elements of Section 371 conspiracy, including an illegal agreement, criminal intent, and proof of an overt act. ******ATTACHED IS THEIR RESPONSE PROVING THEY STOLE 2 HOUSE PAYMENTS IN DIRECT VIOLATION OF " Please note that Under the Covenants section on page three ( 3 ) of your Mortgage, it states that all payments accepted and applied by Lender shall be applied in the following order of priority : ( a ) interest due under the Note ; ( b ) principal due under the Note '' ALSO.. WIRE FRAUD BECAUSE THEY VERBALLY TOLD US ONE THING AND DIVERTED THE FUNDS WITHOUT PROPER CREDIT FOR PRICIPAL BY APPLYING AT A LATER DATE*** ***PLEASE NOTE NATIONSTAR/MR COOPER STOLE OUR XX/XX/2018 PAYMENT AND NEVERR ADDRESSED IT ***NATIONSTAR NEVER DELIVERED PROPER LOAN ORIGINATION DOCS LOAN ADVERTISING, DISCLOSURE AND ORIGINATION WERE ALL INTENTIONALLY MISLEADING AND FRAUD*** NATIONSTAR NEVER DELIVERED CORRECTED LOAN ORIGINATION DOCS*** COUNTLESS COUNTS OF MAIL FRAUD*** AND PEOPLE LIKE XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX THAT HAVE CHOSEN TO COMMIT ILLEGAL ACTS KNOWINGLY , WILLINGLY AND COLLECTIVELY XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, ***CONSPIRACY TO DEFRAUD A U.S. FINANCIAL INSTITUTION*** , ***DEFRAUDING A U.S. FINANCIAL INSTITUTION***, ELDERLY FRAUD/PREDATORY LENDING, SYSTEMATIC CONSUMER FRAUD, CRIMINAL THEFT, WIRE FRAUD,, MAIL FRAUD. CONSPIRACY TO DEFRAUD A U.S. FINANCIAL INSTITUTION, DEFRAUDING A U.S. FINANCIAL INSTITUTION I HAVE DOCUMENTED XXXX XXXX AND STAFF STEALING AND RE-SELLING HOMES THEY DO NOT OWN. THEY WORK TOGETHER IN A GROUP ON THESE CRIMES AND LOCK ARMS TO COVER ILLEGAL ACTS SO IT ALSO QUALIFIES AS CONSPIRACY. THEY HAVE BEEN INTENTIONALLY DEFRAUDING THE FEDERAL HOUSING ADMINISTRATION AND THE INSURANCE COMPANIES THAT COVERS PRIMARY MORTGAGE INSUTRANCE ELDERLY FRAUD/PREDATORY LENDING~ I HAVE DOCUMENTED XXXX XXXX AND STAFF MAILING TO AND WRITING FRAUDLENT LOANS TO ELDERLY CONSUMERS. THEY HAVE ALSO BEEN ORIGINATING LOANS WITH FALSE LOAN DOCUMENTS, THEY FAIL TO PROVIDE ACCURATE CORRECTIONS AS REQUIRED BY LAW, AND THEY PREY ON ELDERLY PEOPLE. WHEN CONFRONTED ON A RECENT CASE OF PREDATORY LENDING/ATTEMPTED HOME THEFT THE ANSWER FROM XXXX XXXX WAS, AND I QUOTE THE XXXX YEAR OLD COUPLE " SHOULD HAVE KNOWN '' THEY SIGNED A FALSE AND MISLEADING LOAN DISCLOSURE SYSTEMATIC CONSUMER FRAUD ~ I HAVE DOCUMENTED XXXX XXXX INSTRUCTING THE STAFF TO ADD ILLEGAL UNEXPLAINED FEES TO A LOAN. I HAVE DOCUMENTED MULTIPLE CASES OF XXXX XXXX AND STAFF TELLING CONSUMERS THEY WERE NOT BEING FORECLOSED UPON, WHEN IN REALITY THEY WERE USING WIRE FRAUD AND DECEPTION TO STEAL THE HOMES. CRIMINAL THEFT ~ I HAVE DOCUMENTED XXXX XXXX AND STAFF STEALING MULTIPLE HOUSE PAYMENTS FROM CONSUMERS WITHOUT THEIR CONSENT, I HAVE DOCUMENTED THOUSANDS IN ESCROW THEFT, I HAVE DOCUMENTED FRAUDULENT ESCROW DISCLOSURES AND RE-EVALUATIONS WHILE ALSO USING OUR NEXT COMPLAINT WIRE FRAUD XXXX XXXX AND STAFF ROUTINELY LIES TO PEOPLE ON THE PHONE, THEY CALCULATE PAYMENT AMOUNTS, COLLECT IT FROM THE CONSUMER, AND THEN THEY APPLY THE FUNDS IN A COMPLETELY DIFFEFRENT MANNER LEAVING THE CONFUSED HOMEOWNER BEHIND ON PAYMENTS. THIS CONSPIRACY TO COMMIT WIRE FRAUD IS EVERYWHERE IN THE XXXX XXXX LED ORGANIZATION. I HAVE DOCUMENTED MULTIPLE CASES. MAIL FRAUD XXXX XXXX AND STAFF ROUTINELY AND CONSISTENTLY SEND OUT FALSE AND MISLEADING PAYMENT REQUESTS. MULTIPLE COUNTS AND SYSTEMATIC, INTENTIONAL WE WILL BE TAKING XXXX XXXX AND STAFF INTO COURT IF THIS IS NOT RESOLVED ON THIS ATTEMPT, THEY WILL ALL BE RECEIVING PRE-TRIAL QUESTIONAIRES NEXT WEEK. AND WE WILL BE SEEKING DAMAGES BEYOND WHAT IS MENTIONED HERE. THESE ACTS I HAVE DOCUMENTED ARE CRIMINAL, INTENTIONAL, AND SYSTEMATIC XXXX XXXX HAS TO FEED A COMPANY THAT RELIES ON FORECLOSURES, CONSUMERS ARE PAYING THEIR BILLS. SO THIS GROUP HAS RESORTED TO MULTIPLE LEVELS OF CRIME TO STEAL FROM HONEST CONSUMERS SO THEY CAN FAKE A PROFIT. IF THIS COMPANY WAS PLAYING BY THE RULES PROFIT WOULD BE XXXX AND I SUSPECT IT MAY BE A LOSS. CRIME IS THEIR BUSINESS AT THE MOMENT. ******NATIONSTAR CONFIRMED LOAN FRUD , ESCROW FRAUD AND THEFT OF PAYMENTS*** NATIONSTAR STOLE XX/XX/XXXX AND NEVER RETURNED IT*** NATIONSTAR REFUSES TO RELEASE TAPES OF THEIR FRAUD BUT WE HAVE IT ON PAPER/ EMAIL AND FROM TITLE 365, THEIR TITLE COMPANY*** PROOF OF THEFT/WIREFRAUD ~ XXXX XXXX ~ " Our records reflect that on XX/XX/XXXX, you contacted us and processed a payment in the amount of {$2800.00}, which completed the XX/XX/XXXX, and XX/XX/XXXX payments. The remaining {$930.00} was applied to late fees in the amount of {$610.00} and {$320.00} was applied to corporate advances. We reversed the {$930.00} on XX/XX/XXXX, from late fees and corporate advance fees and applied it to the XX/XX/XXXX payment as intended, making the account next due for XX/XX/XXXX. Also note that a payment was received on XX/XX/XXXX, in the amount of {$2800.00}. This amount satisfied the XX/XX/XXXX payment of {$930.00}, and theXX/XX/XXXX payment of {$930.00}. Of the remaining {$930.00}, {$610.00} was applied to late fees and {$320.00} was applied to corporate advance fees. However, on XX/XX/XXXX, we reversed the funds totaling {$930.00}, and applied those funds to theXX/XX/XXXX, payment to bring the account due for XX/XX/XXXX. ''
06/01/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • MN
  • 55410
Web
How after the last lawsuit they had against them, they still can continue to scam people out of their hard earned money and get away with it!!!???? I am apologizing now for the long post, but sadly this is just part of the issues I 've dealt with this company, just so you can get an idea of what myself and 1000 's of others seem to be also dealing with, according to all the complaints against them. Prior to this problem in the last year, my wife and I have had a 100 % perfect payment history rating over the last 40 years of our life and a credit score of about XXXX. Now thanks to Nationstar, they have ruined my credit and business. I ca n't refinance my current mortgages or get any news ones, because of this SCAM OF A COMPANY. I XXXX XXXX and XXXX XXXX XXXX and also have investment properties I currently am paying for, with no issues of course. Then there comes Nationstar, CAUSING PEOPLE NOTHING BUT HEADACHES!!!

I have had over a dozen mortgages in my lifetime, 3 mortgages currently, ( One of which is Nationstar sadly ) several personal loans, credit cards, auto loans and more and have never ever once missed a single payment with any of these companies. SOMEHOW, EXCEPT OF COURSE NATIONSTAR..?? I purchased a home in XXXX and it was sold within a month and bought by Nationstar. Since they have taken over, I have had nothing but problems with them causing me so much money in fees, it makes me sick to think about. The last year has been the worse with them, from them holding my payments that were made, saying they have n't received them, or every person telling me something different, or telling me I have to speak with my assigned loan specialist XXXX XXXX ( WHO NEVER RETURNS ANY CALLS!! ), to putting me in a loan modification that I did n't even want to do, to using my so called NOT received monthly payments and applying them to fees being applied on my account, that ca n't be explained, by anyone of course, but by XXXX. I 've showed proof of payments, that they say were n't received and of course I was incorrect. Then the next person I speak to, says something different and tells me there is money ( Several months worth of payments ), that have n't been applied yet, but needs to do some research to find out why. She ca n't get answers for me, but says I need to again reach out to XXXX, who never calls back to get it figured out. I called back again and the next person says Oh, I see you were short {$.00} ( Yes, that 's correct XXXX XXXX cents ) and since a full payment was n't made, your payment has n't been applied. I then make this missing {$.00} payment, that my automatic payment somehow did n't make correctly, and it still does n't get applied. Making me late, yet another month of course, because now it 's the XX/XX/XXXX and the next month 's payment is due on the XXXX. I ended up paying the next month 's regular payment around the XXXX of {$1300.00} and all of the sudden, 4 prior month 's payments posted to my account..???? I call and ask what the heck is going on and they said, because I am in a loan modification, payments had to be a complete full modified payments and not partial payments, so payments were n't being applied and were sitting in an account. So when the {$.00} was short and I made the payment of the difference, they did n't apply the payment, because it was n't one full required modified payment. 2 months that they had received prior, went towards more fees, not the loan, over $ 3k!!! If you are confused at this point, DO N'T WORRY.. SO AM!! The modified payment, I did n't even want, but was somehow on, even without signing any papers. They told my daughter I had to do it in order to get my loan current or pay $ XXXX??. They spoke to my daughter who lives in the house. She was trying to figure out for us where the money is, from the payments that were made every month, is going and that she does n't have $ XXXX to get caught up, as she 's already been making her payments each month and does n't have extra money to pay 9 months of payments again all at once?? So, they ask what her household income is, not mine, the person on loan and apparently used that to decide, that we could do a modification, even though she told them, it 's not her loan, it 's my parents. They say oh it 's ok, it 's the address on the loans household income, so that is fine. I received the papers, asking me to sign the new loan documents, after they spoke with her. UMMM NO!!! I AM NOT SIGNING FRAUDLANT PAPERS, SO YOU CAN USE IT AGAINST ME LATER AND SAY I LIED AND TAKE MY DAUGHTERS HOME!!!! ..WHAT THE ACTUAL XXXX XXXX XXXX XXXX? Now, I am back to dealing with them and figuring out what is needed to get removed from the modification loan ( that again I did n't even sign papers to be on ) and caught up on regular payments. At this point, I plan to deal with the issues later, so I do n't get further behind and lose this house, because at this point it was in foreclosure status. I ask for an EXACT amount to be paid including fees, that will catch us up completely. They give me an amount of about {$9700.00} still, this is including money they still have in an account, not applied yet. XXXX???? You 've had my money for months, but were n't applying it and are just purposely not applying it, so you can charge me fees and take my money.? Anyhow, they send me a document, showing an amount they said I needed to pay to get caught up and be completely current, including any fees owed!! I go to my bank and WIRE them the EXACT AMOUNT TO THE PENNY, they said was owed. It gets applied and the next day it says I still owe another {$1400.00} or so in fees, that were n't included in the document. WAIT WHAT?? NOT GON NA HAPPEN!! I am finally showing current on my account, after fighting for almost a year now, however my statements still stay I owe more fees. I refuse to pay anymore fees, since I have a document of them telling me what needed to be paid to be current. It should n't be my fault they did n't give the correct number?? I am still working with them to get the fees removed, but have n't had any luck yet, but at least my loan is showing current now. OH, THE BEST PART. XXXX FINALLY CALLS AFTER 7 MONTHS AND SAYS, I WAS JUST MAKING SURE EVERYTHING GOT RESOLVED FOR YOU? REALLY???? THEY ARE A SCAM!

04/28/2017 Yes
  • Mortgage
  • Reverse mortgage
  • Struggling to pay mortgage
  • CT
  • 06606
Web Older American
I liv e in CT. My husba nd died, I XXXX XXXX XXXX & saw XXXX on TV, so I took out a reverse mortgage, thinking I was securing my future - BOY WAS I WRONG!!! They said I could die in my home & they would pay the taxes when I took out the reverse mortgage. I would have been better off leaving them alone & just taking out a 2nd mortgage!!! When I took out the reverse mortgage in XXXX . My home was almost paid off, 37 years of a 30 year mortgage with no 2nd mortgage or r e-fi. The reverse mortgage bank started by paying the taxes, stopped paying the taxes, then started paying the taxes again, then foreclosed. They only gave me {$3000.00} and no monthly stipend. I 've never gotten anything from them except headaches! They told me I did n't need a lawyer present to sign the papers. We did it at my kitchen table in about XXXX minutes. I trusted them & now I 'm screwed. They did n't even give me back a copy of the signed paperwork. I do n't even think there 's notaries on it. There was no witness of the signing, it was just me & the lady at my kitchen table. The guy that drove her waited in the living room. Somewhere it got sold to Champion & the trouble really began. Champion has an " F '' BB B rating I later fo und out, they were not who I took the original loan out with. I also just found out Champion withdrew their right to do business in CT in 2001 per the Sec of State Business Office. When my friend XXXX came to court with me in XXXX XXXX & yelled, " FRAUD '' in the courtroom, she did n't get hauled out in contempt. A week later I received a letter saying that the loan had been sold to Nationstar Mortgage, which is a D/B/A of Champion & Champion was goin g to still service the loan. XXXX heard something about the note & the loan ca n't be separated, but she is n't a lawyer & does n't know what to do with that info, but knows it 's important. XXXX XXXX has come to court & spoken for me several times because I do n't hear very well & I do n't understand what 's going on all the way about this case. I 'm having a hard time find a lawyer to take this case. She has contacted over XXXX dozen lawyers for me & no one wants to touch this case with a XXXX pole, either because they do n't understand reverse mortgages or they ca n't fit it in their case load or they do n't call back. We 've been to mediation, but the opposition wo n't speak in front of her & it 's useless to speak to me if she 's not there because I do n't really understand. Now, after th e 5th time goi ng to court, the judge is n't letting her speak for me anymore, because she is obviously lifting the veil on the alleged corruption of this foreclosure mill operation & predatory lending practices. I have no blood relatives. My dog XXXX & I nowhere to go, because senior housing is full, waiting lists are years long and most do n't even take dogs. PLUS they are the size of a shoebox - 325 sq ft - full of o ld people! These Champion people are crooked. Everybody we 've spoken to gasps & rolls their eyes when we mention their name. I pay my house insurance, XXXX XXXX , direct debited from my account, and they say THEY pay my h ouse insurance too. How can that be - getting paid from BOTH of us? A while back Champion called me & said I owed them {$18000.00} & they wanted a cashiers ' check all at once. I told her I did n't have money like that. She told me I could pay her by money orde r. ( Ver y fishy, because money orders only go up to {$490.00} & felony charges start at {$500.00} XXXX told me, she 's not sure if she 's right, but that 's what she had heard ) I paid $ 500.xx some odd dollars by personal check for about 7 months, then the same girl XXXX call ed & told me to stop. What was THAT about? I did n't think anything of it until XXXX pointed out I was being taken for a ride. Now I 'm mad that they lied to me & my house is getting ripped out from underneath me. I trusted them. They said I could die in my house & they would pay the taxes. Is n't that breaking verbal contract? I need a lawyer & a bookkeeper to go over all of this please can you help me? XXXX has been talking to : The Dept of B anking, who is waiting on a reply from Nationstar.. they have 60 days to reply from early XXXX - BUT I 'm supposed to be out of here XXXX / XXXX / XXXX - to where, I do n't know ... She has spoken to Fair Housing ; been to DC - Even the XXXX Senator XXXX XXXX , says that there 's a problem with reverse mortgages on the islands. In early XXXX , in XXXX , CT XXXX spoke to XXXX XXXX XXXX & XXXX XXXX XXXX , XXXX XXXX & XXXX XXXX XXXX XXXX on my behalf & XXXX XXXX XXXX says there 's a Bill to # ReformReverseMortgages on the Floor as we speak. She 's spoken to XXXX XXXX & XXXX XXXX too. - but will that keep me in my home? We have even been on XXXX XXXX XXXX . XXXX put those 2 clips together & has been blasting them out on XXXX XXXX XXXX with alm ost 4,000 view s between the 2 cli ps. XXXX has even snailmailed XXXX XXXX XXXX , Atty XXXX XXXX XXXX 's 3 of fices & XXXX XXXX AND has tweeted XXXX several times # SaveSabina # ReformReverseMortgages # StopSeniorForeclosures She has put out MANY emails & phone calls & gets no response or out of office replies. It 's even funnier how she included MANY state departments on an email, only to have them bounce back THEN a week later, a person fro m one of those offices resigns & de cides to throw their hat in the ring for governor ... the dots WILL connect themselves ... They ALWAYS do ... She 's even helping me fill this out. # StopSeniorForeclosures XXXX https : XXXX XXXX JUST FOUND that LOAN # XXXX 's INSTRUCTIONS TO NOTARY ARE IN CT TO HAVE 2 WITNESS + NOTARY - IT WAS ONLY THE LADY & ME AT MY KITCHEN TABLE - the guy that drove her waited in the livingroom, nobody notarized anything! XXXX is coming to XXXX XXXX , CT XXXX XXXX XXXX XXXX XXXX - XXXX will be there! She bodyguarded him in the movie " Two Weeks Notice '' she told me. We 're having trouble trying to figure which papers you need to see & how to get them to you .... It 's a lot. They 'll be coming.
05/08/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NC
  • 279XX
Web
Our mortgage was sold to Nationstar mid XX/XX/XXXX. At the time we had owed around 9k. My old company was bought out and I received XXXX. Immediately transferred The money only to later find out that are loan have been sold from XXXX XXXX XXXX to Nationstar. When we got documentation from Nationstar we were shown to be behind 9k. When I reached out to Nationstar they told me to apply for a loan modification. This was XX/XX/XXXX. Unfortunately I was laid off from my job XX/XX/XXXX. I called in to let Nationstar know and was quickly coached not to mention it fearing I would lose the modification I've been approved for. Needless to say XX/XX/XXXX we were a few months behind. I got a loan modification package quickly submitted the documents only to have them request more documents. The middle ofXX/XX/XXXX our local sheriff quietly brought us foreclosure notice. We were stressed out. I called in and was told again they needed more documentation. This went on from XX/XX/XXXX to XX/XX/XXXX them requesting more and more documents. Finally around the middle of XX/XX/XXXX I called one morning, as usual, to get a status on the modification. I was told I was approved for a loan modification and my package would be mailed out within the next two weeks, the representative went as far as to give me the estimates of my new monthly payment. Needless to say my wife and I were relieved. We paid some bills with the money we had saved and look for the package. About a week after that call I received a letter in the mail telling me I have been approved for a forbearance plan. But the forbearance was for twice the amount of my normal mortgage payment? I called in, and was immediately transferred to someone in the customer service department who informed me I didn't qualify for a loan modification, he also refused to look up the details and when is far to tell me that I shouldn't be living there if I can't afford it and that I didn't even have a forbearance plan? I got off the phone that day destroyed. We have three children and although we had some issues with our finances we were at Nationstar beckon call for anything they needed even if it was the same document they asked for the week before. So then the fight began. I started calling to figure out why my loan modification was gone. I took notes every day of the phone calls in the details. Some days it was like I've never would get a real answer and some days I would be lucky enough to get with a representative who would try to find out. Finally somebody tracked down the notes on my account verifying of the verbal loan modification from XX/XX/XXXX. She gave me customer service email. I submitted along documentation asking them to review only to be informed a week later that it must be a physical copy. I got in touch with my local housing and unfortunately received little to no help at all. I would receive loan modification packets and quickly send in the information only to be told I didn't qualify for a loan modification. Some Representatives informed me I had an FHA loan I spent a few days contacting FHA only to find out it was not an FHA loan. Some days I was told I did not qualify because I had recently had a modification. So I went back through my modification of XX/XX/XXXX. The document never mentioned only being able to do one loan modification. In fact I discovered that I had a Department of Agriculture loan which qualified to have more than one loan modification. I wrote letters I contacted different departments and was consistently told different things finally to be told I needed to register a complaint. In XX/XX/XXXX I was contacted by customer service and informed that my appeal was accepted account was being reconsidered for a loan modification and that I needed to send them some documents to finish out the process. Again my wife and I were excited after a long battle. A week later we were informed that we no longer qualify for a loan modification? And to top that off I was being told that there was no more forbearance plan??? And as far as the letter I had submitted I received a reply which had all of Mr Cooper /Nationstar replies without any of my input. But it was clear that whoever did the report did not research the notes in my account or listen to any of the calls I was told were recorded. The beginning of XX/XX/XXXXI randomly logged into my Mr Cooper account to find that I was in Step 2 of the 4 required for a loan modification???? I called and asked to which they said they needed the documentation when I questioned being the denied previously they told me something must have changed??? I can't even begin to explain to you but all of this took a toll on my family and I. Anyways, turned out we were denied for that loan modification that we never applied for but the letter for my forbearance plan magically appeared up on my account again. We were forced to sign a paper that doubled our mortgage {$3100.00} a month. This began in XX/XX/XXXX and we paid through XX/XX/XXXX. Only to find out that we were late and our payment had posted on the XXXX or XXXX of the month instead of the first. Which meant, are forbearance plan was cancelled. I can not even begin to tell you how many hours I've dedicated to answering all of their questions having them lie to me and having no power to do anything about it. I never threatened to sue or get an attorney Etc. So here we are XX/XX/XXXX and I'm in the middle of having to send pay stubs that I sent last week with a foreclosure date of XX/XX/XXXX. The sad part is XX/XX/XXXX we owed about {$7000.00} and Nationstar/Mr Cooper quickly said I qualify for a loan modification. I can't help but think if they had been honest with me at that moment we could have sucked it up borrowed the money from my parents and would have been in good standing. But I believed them, I believe when they told me I qualified, I believe when they told me they only needed a few documents, I believed when they told me I was approved in XX/XX/XXXX for a loan modification. But here we are here later facing a foreclosure and I have nothing I can do about it. Whatever happens to us, I know this is long but I wouldn't want anyone else to go through this. Sincerely XXXX XXXX
07/27/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Incorrect information on your report
  • Account status incorrect
  • CA
  • 95377
Web
Nationstar Mortgage purchased my loan from the now defunct XXXX XXXX. On XX/XX/XXXXI made my scheduled payment through autopay with my checking account to XXXX. XXXX did not send me notice that this transaction had taken place. When Nationstar Mortgage called me in XX/XX/XXXX they stated that I was behind two payments one from XXXX and one from XXXX and that XXXX payment was now due. They demanded payment for three months. I told them at that time that I had made my regularly scheduled payment to XXXX XXXX and that I have never made a late payment. They told me very specifically that I would need to talk to XXXX about that and that it was not their responsibility to handle that. I called XXXX that day and they stated that my account was no longer with them and they refused to talk to me. I called back Nationstar Mortgage and they stated " That is not true, I have never heard of anyone saying that '' So I called XXXX back and was able to find that they would in fact forward over XXXX and XXXX Payments to Nationstar. I called Nationstar back and told them what XXXX said and they stated at that time, that if that was the case, that I should make my regular scheduled payment and once that comes in they will credit my account and fees. This process could take some time so if by next two payments it was not resolved to call back. On XX/XX/XXXX, I noticed that the XX/XX/XXXX payment had gone through but not the XXXX payment. So I called Nationstar again and they said they only received the one payment and that I need to call XXXX back. I called XXXX and recording stated they are no longer servicing loans and sent me straight to voicemail.I left XXXX a message.I called Nationstar back and they stated that I could open a Research Request with them by faxing my proof of payment to the Mortgage Research Department for processing. On XX/XX/XXXX, I faxed the research department bank statement with proof of payment for XXXX and XX/XX/XXXX and requested review. They never at that time stated how long this review process would take. OnXX/XX/XXXX, XXXX finally responded to my voicemail left XX/XX/XXXX stating " The payment in questions was accepted and applied on XX/XX/XXXX prior to transfer at XXXX XXXX. Funds were posted to suspense, not as a payment. Upon transfer, the suspense balance on the loan was {$2600.00}. Nationstar received these funds and funds should have been applied towards your loan. '' On XX/XX/XXXX, I called to check the status of my research request with Nationstar. They stated there was no research request submitted and that I need to submit one by faxing the same number I did before. I faxed over the proof of payment for XXXX and XX/XX/XXXX again, as well as the email from XXXX stating they sent and Nationstar received my missing payment. Also, on this day I stated that I would pay the payment that they lost today because the continued lack of action on their part had a negatively affected my credit report and they were accruing late fees for the payments that they lost during the transaction. I also asked them to open two additional research requests one to waive any and all late fees as I was not at fault. And another to have the tradeline on my credit report corrected to reflect that I in fact made my payments as scheduled. They said that they would do that. On XX/XX/XXXX, I resent the proof of payment for XXXX and XXXX of XXXX again, as well as the email from XXXX stating they sent and Nationstar received my missing payment. On XX/XX/XXXX, I called Nationstar to check the status of my research request.They stated that only one of the research request went in associated to the fax I sent on XX/XX/XXXX. By this point there should have been five requested dating back to XX/XX/XXXX. 4 of those never happened according to Nationstar. Nationstar stated that research request was ID # XXXX. They also stated that they found the XX/XX/XXXX payment in suspense and that because my account was up to date ( save for the late fees ) that they would apply that payment to XXXX payment for XXXX and that for XX/XX/XXXX I would only need to make a payment of {$38.00} to make up the difference since the payment had increased between now and then. I authorized that payment and the application of the missing XX/XX/XXXX payment to XX/XX/XXXX. I was told that I would not make a payment in the month of XX/XX/XXXX due to this correction.They said that is what was done. And that this was in no way my fault and that they would open a research request to waive the late fees associated to this and request a correction for my credit report to show paid as agreed for every month since they purchased my loan. That research request was ID # XXXX. OnXX/XX/XXXX, I was notified that the credit bureaus were reporting still a 60 day late in XX/XX/XXXX which was not true and that I was in fact at this point 60 days late right now. On XX/XX/XXXX, I called Nationstar to check the status of my research request for the credit report corrections that I requested. I was told that they could not correct the late payment status even though XXXX showed that the missing payment was held in suspense and I was not at fault. I asked them to check XXXX to see if that request had a status and that maybe the correction was in that request. They informed me that XXXX was in fact my issue but filed under the wrong loan number and was not processed. They stated that they would put the information from XXXX into XXXX and resubmit expedited. I then asked why they reported to the credit bureaus that I was 60 days late on my loan now when I was current? They stated that they would not do anything about that and I would need to talk to the credit bureaus. I stated that I know this is n't true and that they could make the corrections to my tradeline. He told me they could not do that only the credit bureaus can do that. I asked to talk to his manager he refused. I also stated that not only was I not behind in my payment that in fact I was now ahead one payment according to the conversation on XX/XX/XXXX. He said that is not the case and the XX/XX/XXXX payment was never found and that it was late and I would have to call back tomorrow.
10/18/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • FL
  • 33033
Web
Mr. Cooper is the servicing company that services our loan. On XX/XX/XXXX, Mr. Cooper filed a foreclosure action under the allege investors name " XXXX XXXX XXXX XXXX '', case no. XXXX, In the XXXX XXXX XXXX XXXX XXXX XXXX XXXX, In and for XXXX XXXX, Florida. The foreclosure complaint must be dismiss for the following legal reasons : The complaint fails to state a cause of action. XXXX XXXX XXXX XXXXXXXX XXXX failed the statutory requirement of section 48.23, therefore the Lis Pendens must be dissolved as matter of Statutory Law. XXXXXXXX XXXX failed to provide constructive notice of its claims. The purpose of lis pendens is to notify prospective purchasers and encumbrance that any interest acquired by them in the property in litigation is subject to the decree of a court.. See XXXX v XXXX, XXXX So. XXXX XXXX, XXXX XXXX XXXX XXXX DCA XXXX ). Section 48.23, Florida Statutes ( 2005 ), governs lis pendens, and subsection ( 1 ) ( a ) provided that : No action in any of the state and federal courts in this state operates as a lis pendens on any real or personal property involved therein or be affected thereby until a notice of the commencement of action is recorded in the office of the clerk of the circuit court of the county where the property is, which notice contains the names of the parties, the time of the institution of the action, the name of the court in which it is pending, a description of the property involved or to be affected, and a statement of the relief sought as to the property. If plaintiff fails to include all of the require items in the lis pendens, the lis pendens is ineffective. See XXXX v XXXX, XXXX XXXX XXXX ( XXXX XXXX DCA XXXX ). In this present action, the lis pendens is ineffective. The lis pendens misspelled the name of the only defendant involved in the suit, XXXX XXXX. The lis Pendes reflects XXXX XXXX, which incorrectly misspelled defendants first name. This defect is fatal since constructive notice in Florida is imputed only through the grantor-grantee index of the official of the official public records. See XXXX v XXXX, XXXX So. XXXX XXXX, XXXX ( XXXX XXXX XXXX. ) See also XXXX v XXXX, XXXX So. XXXX, XXXX ( XXXX XXXX DCA XXXX ) Constructive notice is legal inference, and it is imputed to creditors and subsequent purchasers by virtue of any document filed in the grantor/grantee index-the official records. ) revd on other grounds, XXXX XXXX XXXX XXXX XXXX XXXX ). A search of the grantor-grantee index in the official records of XXXX XXXX would not have disclosed the name of XXXX XXXX. XXXX XXXX XXXX XXXX claims against XXXX XXXX thus did not impart constructive notice upon anyone. See copy of certified former marriage certificate reflecting defendants correct first name XXXX XXXX and not XXXX XXXX exhibit A. See also also copy of Florida drivers license and social security reflecting defendants correct spelling of first name XXXX XXXX, as exhibit B. The foreclosure attorney attached to the complaint a copy to an allege loan modification agreement. The allege loan modification agreement is a fraud for the following reasons : 1. I never signed the allege agreement furnished by Mr. Cooper, moreover, the allege loan modification agreement contains a document in particular that its not part of a legit loan modification agreement under the Home Affordable program. If you carefully notice, the allege loan agreement contains a truth in lending allegedly signed by me. A truth in lending only if is a refinance or a new purchase. A loan modification is an extension to the contract and therefore the Treasury department never incorporated a truth in lending to an allege " Home Affordable loan modification agreement ''. In fact to proves this, i have attached a loan modification agreement from an unrelated customer of Mr. Cooper, who signed a legit loan modification agreement where it reflects that a truth in lending was not provided to him in the loan documents. Why? Because a truth in lending, as stated before is not part of an allege loan modification agreement under the HAMP, it is only required on a refinance or purchase. Mr. Cooper fabricated the allege agreement, the entire lending world and the Consumer Financial Protection knows too well that a truth in lending is not part of a HAMP agreement. The loan agreement is also false for the following reason : XXXX XXXX filed a previous foreclosure action, case no. XXXX, and on XX/XX/XXXX, filed a motion to vacate final judgment and provided the court with an allege loan modification agreement. if you notice on page 7 of 11, it is not signed by the lender. In florida a loan modification agreement is not valid until executed by both parties, see Florida section 494.00296 ( 2 ). Florida Statute 786.0304 ( 2 ) provides that a debtor may maintain inaction on a credit agreement unless the agreement is in writing, expresses consideration, sets forth the relevant terms and conditions, and is signed by the creditor and debtor ''. On XX/XX/XXXX, the servicer attached the allege loan modification agreement but this time it was signed by the lender and dated XX/XX/XXXX. The previous allege agreement was filed on XX/XX/XXXX, yet its does not reflect the signature of the lender, and the same document suddenly signed years later and for the purpose of the foreclosure action. Both the note and mortgage reflect the incorrect spelling of my first name. This is a fatal title issue that must be corrected. Both the note and mortgage must be re-signed. We contacted Mr. Cooper and requested that they draft the loan documents and have refuse. Assuming that we wanted to acquire a loan modification, that would not be an option until both the note and mortgage are resigned reflecting the correction to my legal name. This title defect must be corrected, otherwise the modification would not be effective since it would reflect the incorrect spelling to the first name. In addition, XXXX XXXX filed a foreclosure action, that did not reflect any endorsement. Suddenly those endorsements appeared at a time where the original lender XXXX XXXX no longer existed. Mr. XXXX XXXX, if you are going to lie at least be good at it ... ...
02/16/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • TX
  • 75019
Web
The mortgage company attached someone else 's insurance to my account by mistake. As a result, a payment of {$1700.00} was made for this customer 's behalf ( not affiliated with me ) for his property in CA ( mine is in TX ) to XXXX on XX/XX/XXXX. I discovered the issue during my call into customer service on XX/XX/XXXX and had spent 6 hours on the phone and countless message exchange with the company, still no resolve after 1 month. Since then, my monthly payment had gone up $ XXXX/month due to the escrow shortage that was caused by Nationstar 's error. I had requested the issue to be resolved asap and for my monthly payment to stay teh same until the shortage error is fixed, my request was rejected. See detailed communication log below, upon request, I can also provide all of my message exchange and conversation audio with their representative : Date Time Duration Conversation Summary XX/XX/XXXX XXXX 13 mins Spoke with custmoer service, discovered that incorrect insurance policy ( of other customer ) was attached to my account by mistake. As a result, a payment of {$1700.00} was made out of my escrow account on behalf of other customer for their property located in CA by error. I was advised that reimbursement request is submitted, expect credit back into account in 7-10 business days XX/XX/XXXX XXXX 40 mins Spoke with Insurance dept ( XXXX XXXX ), advised that she will personally call XXXX XXXX where the payment went to, get the refund and credit back to my account. Was told that this will take 7-10 business days and she will personally contact me with update on XX/XX/XXXX XX/XX/XXXX XXXX 41 mins Spoke with customer service, then insurance, then transferred to escrow dept again, given that XXXX XXXX didn't call back as promised. Was advised that there's nothing they could do, insurance dept has to wait till XXXX refund the {$1700.00} payment issued by Nationstar 's mistake before my escrow account can be credited back. XX/XX/XXXX XXXX 52 mins Called Insurance back, requested insurance to issue credit since my escrow shortage was caused by their mistake. Insurance advised again that I have to follow their process and wait till they received credit back from XXXX. Insurance agent did contact XXXX to notate the incorrect payment and request the amount to be refunded back to Nationstar once received. Also, notified that my monthly paymetn went up due to teh escrow shortage caused by Nationstar 's mistake, I'm requested to pay {$600.00} more per month. There's no way to over-write that unless teh amount is credit back and escrow dept can re-do another escrow analysis to drop my monthly payment. XX/XX/XXXX XXXX 64 mins Followed up with insurance dept again. Agent called XXXX and allowed me to listen in, the payment was made for a former customer named XXXX XXXX, who I'm not affiliated with. XXXX agent advised the check has not been cleared yet so they can not issue refund. XXXX XXXX, though, is no longer a customer wtih Nationstar, thus, the insurance agent made request for the refund to be issued back to Nationstar to avoid further complication. Was told that I can call back to follow up every day if I'd like, there's nothing they can do at this point. I was, however, advised that she will request escrow dept to temporarily adjust my monthly payment back to previous amount until this error has been corrected. XX/XX/XXXX XXXX XXXX With no help, I left comment on XXXX XXXX XXXX XXXX page and customer service rep XXXX PM me for info so he can help. Provided info as requested and request a call back once he has a proposed solution. Was advised that he will provide an update within 24 hours. XX/XX/XXXX XXXX 45 mins XXXX , the insurance associate of Nationstar called back advising that I have to call in to give authorization for them to disregard the escrow analysis done on XX/XX/XXXX, to maintain my monthly payment until theu resolve the error. Called back to escrow dept, was told repeatly that I have to follow the process and wait for refund to come back from XXXX. They can not keep my monthly payment unless the escrow shortage is credited back. None fo my questions were addressed except being told rudely that I have to follow their process. XX/XX/XXXX XXXX XXXX Message Without answer, followed up with XXXX , was advised that he will follow up soon, no answer fro the day XX/XX/XXXX XXXX 3 mins XXXX finally called back and said he agreed with me, it was a mistake byt his company, I as a customer shouldn't be impacted. He is requesting for my account to be credited back without having to wait fir XXXX to refund. XX/XX/XXXX XXXX XXXX Message Still no update, XXXX after receiving my inquiry, advisde that he will have to follow up on Monday XX/XX/XXXX XXXX XXXX Message Still no update, after my request, XXXX responded saying a request for {$1700.00} to be credited back to my account was submitted, he's waiting for approval XX/XX/XXXX XXXX XXXX Message Still no update, checked in and was told I will be contacted once the credit was processed XX/XX/XXXX XXXX XXXX Message I still have no update so messaged XXXX again for update, was not provided anything XX/XX/XXXX XXXX 51 mins Called escrow dept myself to inquire whether they received the approval to credit back my account, XXXX ( escrow supervisor ) that they have approval of the refund from XXXX but have to wait till incurance dept issue the credit ( after they received the check ), was once again advised that I have to follow process when my escrow was deducted without accurate process XX/XX/XXXX XXXX 37 mins Called insurance dept back and spoke with XXXX. She contacted XXXX and confirmed a check was cut from XXXX on XX/XX/XXXX, will have to wait till the check is received and processed for my account to be credited back ( in 2-3 weeks ) XX/XX/XXXX XXXX XXXX Message Provided my own finding to XXXX and demand a clarification. Several communciation afterwards to request my needs/concern addressed. Was finally told that he will contact me when the issue is resolved wtihout an ETA and at my request, advised a senior management will contact me in one business day
07/22/2018 Yes
  • Mortgage
  • VA mortgage
  • Trouble during payment process
  • CO
  • 80831
Web Servicemember
Hello I was working with Nationstar Mortgage for a Loan Modification and was providing documents for that. Please could this be sent to the right person for assistance on a reversal of my home foreclosure. I know it can be done but I need help because this issue requires someone with more leverage than me. Timeline : I first called my loan specialist ( XXXX XXXX ) on XXXX XX/XX/2018 and reached his voicemail and left a message to bring my account up to date and he called back ( left message ) on XXXX XX/XX/2018 and told me to get a hold of the first available person. I work in a place that I'm not allowed to bring my cell phone in to work because of security reasons and can only reply after work and Nationstar Mortgage business hours are done by the time when I can get back to them. I did so on XXXX XX/XX/2018 to see if I could bring my account current and to make a full payment and I was told my only available option was to request a Loan Modification and they would send me the required documents required. I questioned if this was the only way but they were adamant this was my only option and could not make a full payment to bring my mortgage current. I was told the process would take about 30 days to process with their underwriters to review once they received the documents, so I was giving time for that. I received the documents in the mail on or around XXXX XX/XX/2018 in which they also required two more documents ( pay statement ) I filled out the required documents but wanted to provide my latest pay statements ( retirement and civilian LES ) so when I got latest Civilian LES ( XXXX XX/XX/2018 ) I scanned all documents to upload to the website on that date. Also there was a note on the XXXX ( Nationstar ) website saying that the decision could be done by XXXX XX/XX/2018. I checked online on XXXX XX/XX/2018 and saw that there was some missing documents and I was not sure which ones. Also the option to upload documents to the website was not available and to ensure timeliness and alleviate all doubt the only option to me was to send everything in an email to XXXX XXXX ( XXXX ) on that date so they could process it. I called on XXXX XX/XX/2018 to check on the status of the documents and told by the first available person that in their system notes was that they still needed the most current pay statement to process my request to which I promptly sent on that date in an email to XXXX. On XXXX XX/XX/2018 there was an envelope stuck in my front door to which said that they actioned off the house and a request by the person purchased the home and to contact them about vacating. I contacted them and discussed that I thought I was in a loan modification and said they understood and was willing to work with me. I never received a foreclosure notice for the auction on XXXX XX/XX/2018 and believed that I was still in the Loan Modification process. I called XXXX XXXX ( loan Specialist ) at Nationstar but his voicemail said he was unavailable for an indefinite time and not able to get his messages. Then in his voicemail it asked/prompted me to press zero for the first available representative and I did. The person online told me that they couldn't do anything which I could not understand because there is always an option if they pursue it. They said they would send my request up for a reversal and I would get an email about it. I contacted my VA representative and provided this similar information on XXXX XX/XX/2018. Also sent similar information to Representative XXXX XXXX, Senator XXXX XXXX and XXXX on the evening of XXXX XX/XX/2018. At close of business on XXXX XX/XX/2018 I haven't received a response to my request from Nationstar Mortgage now called Mr. Cooper Mortgage. I never wanted foreclosure and was doing what I thought I needed and asked to do but was never aware that they were going to foreclose while in the Loan Modification process because of the time it takes. I believe Nationstar Mortgage should have put a hold on the auction of my home until the process was complete. I never received anything that said I was disapproved for the Loan Modification and for the foreclosure to take place. Somewhere the process broke down an now I'm paying the price for it. I take full responsibility for my mistakes and know that I was originally at fault to getting to this point. I know processes take a while and it's never quick, but if I knew that Nationstar never put a hold on the auction I would have tried to do things different. I'm stressed to the max and don't understand why I'm at this point but I'm asking/begging for your assistance to assist in a reversal of the foreclosure because I know it can be done. I also know that it will be the banks willing to say there was a breakdown in the process along with the will to reverse the foreclosure. There are legal options to reverse this as well. The urgency on this is imperative because as every day goes by there will not be any reversal. Please understand that any inaction is going to seal my fate in this matter. I plea to you because I have XXXX kids that call this their home along with their neighborhood and schools. Life happens and I was willing to do anything to ensure we stayed in this home and I can provide more information and reason to why I reached the process to do a loan modification which were unforeseen family issues that required all of my attention that needed to be resolved. I served 24 years in the XXXX XXXX and now retired. Currently now a government employee so I have the means financially to pay my mortgage and didn't want to default or have a foreclosure. I feel that Nationstar has failed me as a company because I was trying to do what was asked and was never provided any feedback to say that I was not doing what they asked. I always try to do the right things even if it is hard, but I feel that there wasn't any reciprocation. I can only work as fast as the system or process. This is my last-ditch effort to stay in our home and my reason for reaching out to you. Thank you in advance for assisting me. XXXX XXXX XXXX XXXX XXXX
12/07/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • VA
  • 20110
Web
The fraudulent documents we were given by servicers prove that XXXX XXXX XXXX XXXX ( XXXX XXXX ) has illegally claimed ownership of the note and deed of trust for our home as Trustee for XXXX XXXX Mortgage Loan Trust. The evidence shows that this trust was terminated/dissolved with bailout of XXXX in XX/XX/XXXX and therefore XXXX XXXX can not be a trustee for a non-existent trust. The evidence also shows that fraudulent and forged loan application, promissory notes, and deed of assignment proves that XXXX XXXX does not legally own our note and deed of trust. We had a lower interest rate and mortgage prior to the predatory refinancing of our loan in XX/XX/XXXX with XXXX XXXX XXXX, XXXX ( XXXX ). It was never disclosed to us that XXXX was a nominal lender and did not fund the loan. It was never disclosed that yield spread premium ( YSP ) fee was paid to XXXX and possibly other entities to place us in higher interest rate loan. We were never given notice that our loan was sold to XXXX XXXX or any other lender. The copies of promissory notes we were given by XXXX XXXX XXXX ( Nationstar ), alleged servicer, have no endorsement to XXXX XXXX. Documents in our possessions identify entities other than XXXX XXXX as the owner of note and deed of trust. Despite our repeated requests, XXXX XXXX and agents have refused to provide documentation validating that XXXX XXXX is the legal owner of the note and deed of trust for our home. In XX/XX/XXXX, while attempting foreclosure, attorney for XXXX XXXX XXXX XXXX ( XXXX ), XXXX XXXX, XXXX. and XXXX XXXX. XXXX, XXXX, gave us a Lost Note affidavit ( copy attached ). The copy of the note we were given had no endorsements. Since late XX/XX/XXXX, alleged servicers XXXX XXXX XXXX ( XXXX ) and Nationstar provided us with a second copy of the note on which my signature and endorsements were forged. We were also given copies of two fake loan applications one without signature and the other with my forged signature. We therefore have in our possession a total of three copies of our loan application where the one is authenticate and the other two fakes. We have attached these documents. Nationstar has told us that XXXX XXXX authorized it to collect mortgage payments from us and foreclose on our home through XXXX XXXX XXXX ( XXXX ) and XXXX XXXX XXXX. Despite our repeated Qualified Written Requests and letters disputing XXXX XXXX ownership and two notices of rescission, Nationstar and its agents have persisted in illegal collection and foreclosure attempts on behalf of XXXX XXXX. Attached is document showing court action in bankruptcy court in name of XXXX XXXX. In addition to the fraudulent forged documents that discredit Nationstars claim of XXXX XXXX ownership of the note and deed of trust, in XX/XX/XXXX XXXX XXXX responded to our rescission notice by denying ownership of the note, mortgage and any affiliation with Nationstar. XXXX XXXX therefore disclaimed authority and responsibility to take any action on our notice of rescission and Nationstar and its agents ( XXXX and alter ego XXXX XXXX ) did not take any action either. Our rescission was therefore effective and note and deed of trust void as of receipt of the notices if no declaratory action was 20 days after receipt of notice. See attached copies of notices. XXXX XXXX lawyer, XXXX, also forged another copy of the note sometime around XX/XX/XXXX. We know this for a fact because while reviewing the alleged original note on that day the ink of the signature alleged to be mine began to smudge/smear. Despite our repeated requests for explanation, we were provided with no explanation as to how or why a signature that was written with a ballpoint pen almost 12 years before would smudge. We therefore filed a forgery complaint ( XXXX ) against Nationstar/XXXX with XXXX XXXX Police Department ( MCPD ). We have attached relevant documents. Nationstar disregarded the criminal complaint against it and moved forward with the foreclosure scheduled for XX/XX/XXXX. The evidence we have proves that we do not owe XXXX XXXX. The evidence also proves that we were forced into an alleged default by then servicer ( XXXX XXXX XXXX ) but we are not in default of a debt owed XXXX XXXX. On XX/XX/XXXX, w e sent XXXX XXXX and its agents a cease and desist letter requesting accounting documents to validate their claim of debt and ownership but we received no response. Copy of the cease and desist letter was also sent to CFPB and is again attached here. If in response to CFPB, XXXX XXXX now contradicts its letter denying ownership of our note, deed of trust and affiliation with Nationstar, then aims ownership of our note and deed of trust it would be in violation of numerous state and federal laws relative to fraudulent and illegal claims, collection, and foreclosure attempts against us. XXXX XXXX and its agents ( Nationstar, XXXX and XXXX XXXX ) should not be allowed to illegally foreclose on our home using all fraudulent and forged mortgage documents ( loan application, note and deed of trust ). We are not trying to get a free house but neither should XXXX XXXX under the guise of being trustee for a dissolved trust and using fraudulent and forged documents. It is important to inform CFPB that in the seven years after buying our home we invested more than {$260000.00} in mortgage payments down payment of {$42000.00} ). The fraud and illegal collection activities by XXXX XXXX and agents have damaged my husband and my excellent credit, which caused me to be unemployable for almost XXXX years. Our incomes are lower because of damage to our credit and I risk losing my current job as a XXXX XXXX XXXX because XXXX XXXX and its agents forced me into filing bankruptcy to defend against its fraudulent attempt to foreclosure on our home. Like thousands of others preyed upon by these thieving entities, we simply want CFPB to investigate this matter to determine the true lender of the alleged loan taken on our home, if any.
04/29/2017 Yes
  • Debt collection
  • Mortgage debt
  • Took or threatened to take negative or legal action
  • Seized or attempted to seize your property
  • TN
  • 38118
Web
On XXXX XXXX XXXX I emailed a letter dated XXXX XXXX XXXX to Nationstar Mortgage. ( Exhibit A ) The letter was emailed to XXXX XXXX XXXX . This letter specifically asks for 1. A copy of the most recent letter of assignment or ownership upon which Nationstar bases its authority to notice me for collection activities. 2. Full verification of the original debt asserted by the original creditor, and a copy of the original signed agreement between myself and that creditor. 3 . Verification of the complete amount of the currently asserted indebtedness, directly from the creditor and not from Nationstar files. I also included in the same email a letter dated XXXX XXXX XXXX a Qualified Written Request asking for specific information pertaining to my mortgage. ( Exhibit B ) .This email was received by XXXX XXXX XXXX and I received an email response asking XXXX at Nationstar fo r assistance. ( Exhibit C ). On XXXX XXXX XXXX I received a reply email from XXXX XXXX , Manager, Document Control-Default at Nationstar stating that Someone will be in contact with you to address your concerns ( Exhibit C ). None of the requests that I made in the letters I sent were addressed by Nationstar, and no person at Nationstar communicated with me concerning my requests because they are not able to prove the validity of the debt. The last communication that I had with Nationstar was with a customer service representative that told me the foreclosure has been postponed until XXXX XXXX XXXX , but that it was on a pause status and that they did not know what that meant or if a foreclosure would take place on XXXX XXXX XXXX or not. I assumed that it meant that Nationstar was gathering the requested information and I waited for Nationstar to reply but instead they performed an illegal debt collection in the form of a fraudulent foreclosure on my home. Prior to the illegal debt collection that took place on XXXX XXXX XXXX I mailed certified copies of a Notice to Cease and Desist to Nationstar Mortgage, XXXX XXXX XXXX , and copies to the Consumer Financial Protection Bureau ( Exhibit D ) and opened complaint XXXX . ( I tried to dispute their reply but had a computer error and could not and the case was closed ) Nationstar did not respond within 5 days to my Cease and Desist an d I assumed they chose option 1 XXXX that further debt collection efforts were terminated. Nationstar willingly violated my Cease and Desist Order by performing an illegal debt collection in the form of foreclosure on XXXX XXXX XXXX and at this time Nationstar is now using deceptive forms and harassment in an effort to continue their illegal debt collection. ( 15 USC 1692e, 1692d, and 1692j ) On XXXX XXXX XXXX I received a letter that appears to be from the law firm XXXX XXXX XXXX XXXX ( Exhibit E ). The letter states that a foreclosure sale of my property has taken place and that This law firm represents XXXX XXXX , the new owner. Exhibit E falsely implies that an attorney at XXXX XXXX XXXX XXXX is meaningfully involved in activities pertaining to my property located at XXXX XXXX XXXX , TN XXXX . The letter allegedly from XXXX XXXX XXXX XXXX does not bear the signature of any attorney and specifically states not to call XXXX XXXX XXXX XXXX directly. Exhibit E also falsely and deceptively states that XXXX XXXX is the NEW OWNER of my property. There is no reference to XXXX XXXX on any Deed of Trust paperwork filed in conjunction with the illegal debt collection performed by Nationstar. There is no record of XXXX XXXX purchasing my home at any foreclosure auction, and no record of any quit claim deed or other transfer to XXXX XXXX . According to Nationstar, and the Deed filed at t he county clerks office, the owner of XXXX XXXX XXXX , TN XXXX is XXXX XXXX XXXX XXXX as Trustee for XXXX XXXX . ( Exhibit F ). According to their website ( Exhibit G ) XXXX XXXX also known as XXXX is headquartered in XXXX , Texas and was founded in XXXX an indirectly held, wholly owned subsidiary of Nationstar Mortgage Holdings , Inc., a l eading provider of residential mortgage services. Additional Nationstar corporate information is available at www.nationstarholdings.com ( http : //www.nationstarholdings.com ). Clearly, Nationstar the servicer/debt collector who has NEVER held an ownership interest in my property is purposefully and deceptively lying to me as a consumer concerning the owner of my home being XXXX XXXX . This is a clear and willful violation of 15USC 1692e numbers ( 3 ), ( 6 ), ( 9 ), ( 10 ), ( 11 ), ( 12 ), ( 13 ), and ( 14 ) , and also a violation of USC 1692j 812 ( a ) because they have in fact designed, compiled, and furnished a form knowing that such form would be used to create the false belief in a consumer that a person other than the creditor is participating in the collection of or in an attempt to collect a debt such consumer allegedly owes such creditor, when in fact such person is not so participating. Nationstar has also violated 15USC 1692d b ecause they are trying to coerce me to abandon my home so that their illegal debt collection activities may continue. There is currently a class action lawsuit filed in US Dist rict Court for the XXXX XXXX XXXX Wisconsin XXXX Division filed against XXXX XXXX XXXX XXXX for engaging in a pattern of the same deceptive practices. ( Exhibit H ). I have never been provided with proper documentation to prove that Nationstar is the legal collector of my alleged mortgage debt, and instead of providing the documentation, they willfully ignored my requests and performed an illegal debt collection in the form of a foreclosure.
08/29/2017 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • CA
  • 95616
Web
XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX NATIONSTAR/XXXX. XXXX XXXX # XXXX We need immediate assistance with our XXXX XXXX property loan. XXXX XXXX XXXX XXXX is the investor of the property and XXXX XXXX is the servicer for the loan. Our property has a domestic water well and the water is unsafe to drink. The significant and very serious water contaminations in the aquifers that serve our water well include : Lead Hexavalent Chromium ( documented in the movie entitled XXXX XXXX ) and Arsenic. These chemicals are listed on the CA Proposition 65 List of Contaminants that Cause Cancer or Reproductive Harm. Serial testing of the water well by a CA Certified Laboratory defined the contamination to be steady-state as we were informed by the US EPA. There is no filtration system that can reduce these high levels down to potable safe drinking water levels. Our home is now defined* as : HAZARDOUS TOXIC CONTAMINATED UNINHABITABLE POLLUTED NON-POTABLE WATER BLIGHTED AND A NUISANCE ( *as defined by the CA List of Contaminants Proposition 65 State of CA, EPA Office of Environmental Health Hazard Assessment ( OEHHA ) Safe Drinking Water and Toxic Enforcement Act of 1986, Chemical Known to the State to Cause Cancer or Reproductive Toxicity, the CA Water Code Section 13050-13051, OEHHA Health and Safety Code Section 25249.6 and the CA Department of Consumer Affairs ) This well is the only source of water for the property. We have provided evidence based factual documentation of the contaminations, yet, this loan servicer has continually indicated there is no documentation of the contaminations in our file. We can only assume our correspondence has been continually lost, misfiled or shredded. When we have provided written documentation with evidence based facts that their correspondence has erroneous facts stated in the letter/s, the corrections to the file have never been corrected by Nationstar/XXXX. XXXX. XX/XX/XXXX : We received Enclosure 1 from Nationstar directing us to contact the City of XXXX with any questions we have with our water. This information is false and misleading as the City of XXXX water systems have nothing to do with our property. The letter is also fraught with errors and omissions that we have sent corrections to the file/record that has not been amended. We were informed that Nationstar/XXXX. XXXX has no contamination department and they are thus unable to help us with this loan. XX/XX/XXXX : Our XXXX County Supervisor provided a letter to Nationstar dated XX/XX/XXXX( Enclosure 2 ) documenting our property is contaminated, does not receive City of XXXX XXXX XXXX and does not receive City of XXXX potable water. Our Supervisor further clarified that there are no current of future plans for the City of XXXX to pipe potable water to our property. XX/XX/XXXX : We received a letter ( datedXX/XX/XXXX ) ( Enclosure 3 ). The letter is fraught with errors and omissions including this false statement : However, in XX/XX/XXXX, our research found that the issue had been resolved by the City of XXXX having rerouted utilities to provide non-contaminated water XX/XX/XXXX : I requested to Nationstar outsource the loan to a servicer that does have a contamination department to help us. We did not request for our loan to be transferred to a servicer who has no department or loan products for our property. They refused to transfer the loan. I provided a letter from the City of XXXX dated XX/XX/XXXX ( Enclosure 4 ) to Nationstar that documents Nationstars statement research, and conclusions are false. XX/XX/XXXX : Enclosure 5 was sent to our representative at Nationstar/XXXX. XXXX for review yet we have not received a response. It is my impression that there are active efforts by Nationstar to provide an erroneous document paper trail and sell our property at auctionXX/XX/XXXX without disclosure of the property contaminations. This is a public health issue first and foremost. These contaminations define the property as HAZARDOUS TOXIC CONTAMINATED UNINHABITABLE POLLUTED NON-POTABLE WATER BLIGHTED AND A NUISANCE. XX/XX/XXXX : Because this servicer has no loan product for our property, we are being forced to foreclose, short sale or pay the cost of the house as though it is not contaminated when it is contaminated. Nationstar/XXXX. XXXX agreed to consider a short sale of the property ; a short sale real estate signed agreement from a CA Licensed Realtor was emailed to the representative. A purchase offer was emailed to him by the realtor XX/XX/XXXX ; we wish to short sale because it will be less of a derogatory mark on our credit score than a foreclosure. The Natoinstar/XXXX. XXXX representative promised to email our attorney and me XX/XX/XXXX. This did not happen. We learned later this afternoon the short sale process is denied for us to utilize ; the sale of our home is scheduled for XXXX XX/XX/XXXX. The asking price of the property is XXXX XXXX dollars without disclosure of the toxic contaminations that preclude any buyer from safely drinking the water, showering, tooth brushing, etc. Bottom Line : We have provided to this servicer the CA State Water Board information regarding the contaminations including : Nitrate contamination causes methemoglemia in babies ( blue baby syndrome ) and is unsafe for babies, children or pregnant women. Lead, Hexavalent Chromium and Arsenic are listed on the CA Proposition 65 List of Chemicals that cause cancer and reproductive harm Please see Enclosures 6 -15. It is my impression and understanding that Nationstar/XXXX. XXXX is choosing to ignore the public health problems associated with this property and they plan to sell the property XX/XX/XXXXwithout disclosure of the contaminations for financial gain.
06/27/2018 Yes
  • Mortgage
  • VA mortgage
  • Trouble during payment process
  • GA
  • 30252
Web Servicemember
In XX/XX/XXXX my husband and I purchased a home through XXXX/Nationstar. We requested that our property taxes be included in the loan with funds set aside in escrow to cover the cost of the property tax at the end of the year to avoid a possible hardship. When we received the loan documents, I looked at what was quoted as the annual property tax amount and was surprised that it was below {$800.00} for a home valuated at {$250000.00}. I called our Realtor who stated that XXXX County property taxes were pretty low and to consider it a blessing. I then contacted XXXX/Nationstar and was told that they went by what the, XXXX County Tax Assessor 's Office gave them. I then asked if they would please confirm and see if there were special circumstances associated with the low property taxes and was told that they would. They came back to us confirming the amount due. It bothered me, but I decided to trust the " professionals '' who handled mortgages everyday and was comfortable with our monthly payment of, {$1200.00}, so we signed the documents to move into our first home together. On XX/XX/XXXX, we called XXXX/Nationstar to make our mortgage payment and was told the amount due was, {$1800.00}. I was shocked because we always paid early or on-time, so there could not have been late fee 's due, and we always paid a little more to put toward the principle. We were told that the property taxes were due in excess of {$3800.00} and in order to cover the escrow deficit, we would have to pay an additional {$600.00} per month to make up for it. I was outraged and explained that I had requested that someone look into the property tax data prior to signing the loan documents and was told by XXXX/Nationstar that it was the XXXX County Tax Assessor 's fault for giving them the wrong amount. I called XXXX County and was told that the amount given was due to an Exemption given to the previous owners and that the mortgage company should have recognized that the amount was inconsistent with the property value and should have specified the needs of the new owners. I then contacted our Realtor, who stated that the closing attorney or the mortgage company was at fault. I called the closing attorney and was told that it was the mortgage companies fault. I explained to each of them that my husband had had a XXXX in XX/XX/2017 and has been unable to work since that time and all of our bills depended upon my sole income. I stated that handling the {$1200.00} mortgage payment on my own along with all of our other bills was difficult, but manageable but there was no way we could feasibly afford such an increase. XXXX 's Agent 's initial response and " solution '' was for us to sell our home and move. Once I requested a Supervisor ( he apparently was an XXXX ), she offered to spread the payments over a 48 month period which still caused the payment to be an additional {$400.00} per month, stating that was the maximum she could allow. She then stated that the XXXX property taxes would also be coming due and would cause our mortgage payment to exceed escrow again if XXXX 's " past due '' deficit was not satisfied prior to receipt of the new bill. For the past 4 months, we have consistently been behind on our mortgage payments causing exponential late fees and was sent a late notice stating that we were in default of the loan. Our water has been cut-off, cell phones disconnected, electricity threatened to be disconnected, and borrowed money to keep from going into default. Furthermore, I was in a car accident which totaled my vehicle. So not only is our credit rating being affected but because our scores are below normal, I am told I need a much larger down-payment to put toward a vehicle, which we obviously can't afford. So instead, I have added the expenditure of a weekly car rental to enable me to get to work, which is over a 3-hour daily commute. The stress this is causing on both me and my husband is unmitigatedly obscene. My husband, who has XXXX and suffers from other affects of his XXXX is forced to referee basketball and football games at {$18.00} per game to try and help ends meet. I am terrified that he will suffer another XXXX from having to be forced back into work but we are both horrified at the prospect of losing our home because no one did their due diligence, even at my request. We are suffering the consequences of XXXX 's negligence and the fact that the XXXX County Tax Assessor 's Office told me that they see this ALL the time is appalling. The laws need to protect the Consumer against what I consider as a form of fraud and hold these institutions responsible. It is this Consumers opinion that XXXX/Nationstar is unequivocally responsible for getting this information correct. Because loan documents are a legal and binding, it should be the Underwriter 's responsibility to ensure that all of the information provided is correct. THEY are the " professionals '' in this arena and should be aware of the property tax/home valuation ratio ( and all other aspects ) and should recognize and question inconsistencies before asking a client to sign a document that holds US responsible. They should be held to the same standards of perjury that a home buyer/seller has if something on the document is " untrue '', and take complete responsibility for their errors. My husband and I would have definitely made different decisions if the loan documents had been based on reliable numbers. We would have never agreed to a monthly mortgage payment that would exceed our financial means. This being thrust upon us for something I made an effort to resolve beforehand is incompetency at its worst. So we ask that CFPB, please assist us with a resolution in regard to this matter.
06/28/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 91356
Web
Dear Sir or Madam, XXXX XX/XX/XXXX, we refinanced our loan with XXXX. XXXX sold the loan in XXXX ( I believe ) to Mr. Cooper located at XXXX XXXX XXXX XXXX, XXXX, TX XXXX. Our loan no. with Mr. Cooper is XXXX. We have never missed or been late with any of our monthly payments with XXXX and Mr. Cooper. In fact, we have made additional principal payments each month with our regular payment of principal and interest. Each payment over the last 9 years has been successfully made via an ACH payment from my XXXX XXXX XXXX account. As our final payment is scheduled for XX/XX/XXXX, I contacted Mr. Cooper last week to discuss the final pay-off process. In a series of conversations with telephone representatives of Mr. Cooper at ( XXXX ) XXXX, I have been advised that the final payment can only be made via a cashiers check or a wire transfer even though the terms and provisions of my Promissory Note dated XX/XX/XXXX and my Deed of Trust dated XX/XX/XXXX expressly provide that payments under the Promissory Note shall be made " in the form of cash, check or money order '' ( please see the second paragraph of Section 1 of the Promissory Note captioned " BORROWER 'S PROMISE TO PAY '' ) and payments " due under the Note and this Security Instrument shall be made in U.S. currency ( please see the first paragraph of the Deed of Trust captioned " Payment of Principal, Interest, Escrow Items, Prepayment Charges and Late Charges '' ). Neither the Promissory Note nor the Deed of Trust require any payment including the final payment to be made via cashiers check or wire transfer which is both an expensive and time consuming process. The Deed of Trust does provide in the first paragraph of the Deed of Trust captioned " Payment of Principal, Interest, Escrow Items, Prepayment Charges and Late Charges '' that in the event any " check or other instrument received by Lender as payment under the Note or this Security Instrument is returned to Lender unpaid, Lender may require that any or all subsequent payments due under this Note and this Security Instrument be made in one or more of the following forms, as selected by Lender : ( a ) cash ; ( b ) money order ; ( c ) certified check, bank check, treasurer 's check or cashier 's check, provided any such check is drawn upon an institution whose deposits are insured by a federal agency, instrumentality, or entity ; or ( d ) Electronic Funds transfer. As stated previously, we have never missed a payment or been late with a payment and XXXX and Mr. Cooper have respectively accepted each of our monthly payments via ACH transfer. Accordingly, Mr. Cooper can not legally require our final payment to be made via cashiers check or wire transfer. As I stated previously, I have discussed this situation with a number of telephone representatives of Mr. Cooper including XXXX XXXX XXXX, an XXXX XXXX with Mr. Cooper, on XX/XX/XXXX, and XXXX XXXX XXXX on XX/XX/XXXX. Mr. Cooper 's representatives have consistently told me that since Mr. Cooper is now servicing our loan, Mr. Cooper has the right to specify the form of payment whether it is via cashiers check or wire transfer. Even though Mr. Cooper may be servicing our loan, they do not have the right to amend or modify the terms or provisions of our XXXX Note or our Deed of Trust without our written approval which we have not granted either in writing or verbally. As a result, Mr. Cooper 's requirements with respect to our final payment are both illegal and predatory and need to be stopped. I have requested a call back from Mr. Cooper 's legal department to discuss this matter further and I have yet to receive such a call back. In addition to this issue with the final payoff of our loan, I have experienced additional issues with Mr. Cooper as follows : 1. Final Loan Payoff Statement -- I requested a final loan payoff statement from Mr. Cooper and I requested the payoff be emailed to me. Mr. Cooper advised me that I could be charged {$25.00} to have the final payoff statement emailed to me. When I asked multiple telephone representatives at Mr. Cooper to advise me of the actual charge for the final payoff statement, they consistently informed me that they could not confirm the amount of the charge until after the email was sent. Clearly Mr. Cooper knows whether there is a charge for emailing a final loan payoff statement and it is my understanding that all lenders are legally required to publish their fees. Apparently, Mr. Cooper believes it is above the law and is unwilling to provide this information in advance of its actions. 2. Deed of Trust Reconveyance Fees -- In light of my experiences with Mr. Cooper with respect to the form of final payoff of my loan and the cost of an emailed final loan payoff statement, I became quite suspicious of Mr. Cooper 's business practices. As a result, I asked them to delineate the fees and costs that they intend to charge us with respect to the loan payoff including the deed of trust reconveyance fee. Each of the Mr. Cooper telephone representatives advised me that they could not advise me of these fees and they would be specified in the final loan payoff statement. Once again, Mr. Cooper is unwilling to inform its customers of its fees and costs even though it is my understanding that Mr. Cooper and all lenders are required to publish their fees. As Mr. Cooper is modifying the terms and provisions of my loan and it unwilling to disclose its fees, I am compelled to file this complaint with the CFPB. It is my understanding that Mr. Cooper has a high number of complaints with the CFPB and I am dismayed that the Federal Government permits their illegal business practices. Mr. Cooper 's predatory lending practices needs to stopped.
06/14/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CO
  • 80112
Web
I have had my mortgage for approximately 13 years, and had never made a late payment. I have always had my mortgage on an auto-draft, where the mortgage servicer would automatically withdraw the appropriate funds when a payment was due. I never made a late payment, and as a matter of fact, had near perfect credit with a middle FICO score of XXXX. That is until Nationstar mortgage screwed up my payment and ruined my credit.

On XX/XX/XXXX I decided to change bank accounts from which my payment would be drawn. According to the Nationstar website, the auto-payment was successfully set up for withdrawal from the new account. In addition, I received a confirmation email from Nationstar stating that the auto payment was set up successfully. Nationstar gave me every indication that my long standing account was set up properly, and that auto payments would be made on time. Unfortunately, they did not give me the correct information.

Over the next four months, I never received any letters from Nationstar indicating a payment was late, or was in arrears. However, I did receive approximately 20 letters from Nationstar solicitating me to refinance my loan. I was later told by four different representatives of Nationstar that if my loan was late, I should have received calls from their payment department. I never received any late letters, nor did I receive any calls.

On XX/XX/XXXX I called Nationstar to inquire about refinancing to a 15 yr fixed. I spoke to XXXX, and was absolutely shocked to learn that my loan showed two late payments. XXXX stated that the XX/XX/XXXX payment was never recorded, but that XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX were made automatically and on time. My account had accrued late charges, and mortgage lates had been reported to the credit bureaus. XXXX said told me that it was Nationstar 's fault, that he would reverse the charges and request his supervisors retract the late payment reports from the credit bureaus. XXXX said I needed to make two payments online to bring my account current, and that it needed to be done before a refi could take place. I asked XXXX if autopay was set up, and he confirmed that it was, hence the auto-pay payments made XX/XX/XXXX through XX/XX/XXXX. I immediately made the payments on-line. This call was recorded by Nationstar. I also spoke with a Nationstar rep regarding the refinance. He offered a rate of 3.5 % plus approx {$2000.00} in rate discount fees for a HARP loan, with the only documentation required was one month 's bank statements, and the declaration page of my homeowner 's insurance. No other documents would be required.

On XX/XX/XXXX I spoke with XXXX XXXX, VP Nationstar Consumer Affairs, who confirmed that I should have received letters and calls. He believed that that the mix up in the system was due to changing the ACH auto payment accounts. He told me he would forward the information to a supervisor. Neither XXXX or a supervisor followed up with me. I have this call recorded.

On XX/XX/XXXX I spoke with a competing mortgage broker to compare rates. They offered 3.25 % and a {$750.00} ysp rate credit. They contacted me the next day to inform me that they could not offer me that rate, as Nationstar had reported two recent mortgage lates. Apparently, XXXX 's supervisor had not reversed the reporting.

On XX/XX/XXXX I again called Nationstar, and spoke with supervisor XXXX XXXX. XXXX was thorough, and researched the issue. He confirmed that even though the system confirmed that my autopay was successfully set up in XX/XX/XXXX, it never charged my account for a XX/XX/XXXX payment ( even though it confirmed a successful setup ). He also told me that the system had cancelled my autopay on XX/XX/XXXX, and per the system this was per a customer request from XX/XX/XXXX ( six months later? ). I never requested that my autopay be cancelled, yet again, Nationstar charged me another late fee. Nationstar 's system cancelled the autopay, I did not. XXXX also told me that it appeared XXXX had attempted to make a credit to my account back in XX/XX/XXXX, but he could not find that it was made. XXXX also said that XXXX did not follow protocol to reverse the mortgage lates. XXXX said that notices of late payments were sent to my inbox that I could have accessed had I logged into my on-line account, which I did once in seven years. He also told me that their records indicate that I requested zero communication from them during my talk with XXXX. This is not true, I requested all advertising stop, not any notices regarding my account. I have a recording of this call.

To the best of my knowledge, I am current on my mortgage and have reinstated autopay. However, Nationstar, by the fault of their system has caused me harm. I have made every good faith effort to pay them on time, yet they have charged me late fees and have reported me as late to the credit reporting companies. Their reporting me late has prohibited me from refinancing my home, a home that I had never made a late payment on before dealing with Nationstar.

I request the following actions from Nationstar : 1. Reverse all late fees charged to me account. 2. Reverse all reports to the credit bureaus that any late payments were made. 3. Refinance my loan on a 15yr fixed at 3.25 %, r ate and term, with a ysp credit of {$750.00}, on a HARP loan. These are the terms that I could have received if Nationstar had not been in error.

Again, I had perfect credit up until this issue. I never in my life had a late mortgage payment. I made every good faith effort to pay Nationstar on time, and in full for every payment. They failed to notify me that there was any issue per their own procedures.

06/09/2018 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Trouble during payment process
  • TX
  • XXXXX
Web Servicemember
Dear XXXX XXXX, XX/XX/XXXX Your figures are incorrect again! {$1600.00} being sent to us to apply towards the current advance balance of {$1800.00}. You say : Payment due XX/XX/XXXX XXXX? PRINCIPAL & INTEREST XXXX ESCROW XXXX -- -- -- -- -- -- -- -- -- -- -- -- Escrow? PARTIAL PAYMENT ( XXXX ) -- -- -- -- -- - From where? XXXX plus missing. About my loan! Your figures are incorrect as you and I both know. You told me on the phone credit from Hazard Ins, was XXXX? Not true. Credit you said on phone. XX/XX/XXXX XX/XX/XXXX credit is, all below. Given to me by the Hazard Ins department. You imply PRINCIPAL & INTEREST XXXX this is Correct. That is all I paid as always with the money I wired to the Home Equity Escrow Department XX/XX/XXXX. As all the years prior to XXXX. Home Equity Department and their Escrow Department applied all payments correctly applied monthly in the past. Until now! Now the Escrow XXXX has not been applied correctly. You have tried to add interest only as you told me XX/XX/XXXX for the full year of XXXX for XXXX separate from my monthly payments? It is already included in my monthly payment. It can not be deducted on top of all payments that include as you wrote PRINCIPAL & INTEREST XXXX. The Hazard Ins can not be deducted out of any payment I have made. It is the law. Or added Interest on top of my payments! Also the Balance of my loan is incorrect! As I told XXXX XX/XX/XXXX, If the Hazard Ins. was paid by XXXX of XXXX then I will pay it now. I got no reply. That is all I owe, which makes no payments late. And all Payments for XXXX are paid in full. Get with XXXX XXXX, and get every payment applied to XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX, XX/XX/XXXX. XX/XX/XXXX. XX/XX/XXXX. XX/XX/XXXX payments. I wired in and paid XX/XX/XXXX, and credit all to my Monthly loan payments. And who ever rolled into my checking account XXXX needs to reverse it again, back to my loan as it was in the first place! I am not late or deliquent. And I never have been. I will be expecting a read out of all documentation sent to me of my loan showing corrected, and credited back to my loan. Including the money moved by XXXX XXXX XX/XX/XXXX, to my checking account wrongfully, and illegally. I did not authorize it. And was never told how much or why? And why that amount? I apologize for my anger, But under the circumstances, rightfully so, I blew up over my money wired in missing? Not applied to my loan correctly as it always has been for in the previous last 10 years. I expect my loan to be frozen until all is resolved and my payments applied correctly. HERE ARE THE FACTS. XXXX Wired in TO XXXX HOME EQUITY XX/XX/XXXX for monthly payments only, not a principal or interest payment Hazard Ins {$3800.00} XX/XX/XXXX to XX/XX/XXXX XXXX XXXX loan.pmts XXXX paid by XXXX Home Equity from money wired in. XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Credit Balance XXXX Credit Hazard Ins XXXX XX/XX/XXXX Credited Policy XX/XX/XXXX Credit Hazard Ins. XXXX Credited XX/XX/XXXX Credit Balance of XXXX XXXX loan payments XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Balance -- -- -- -- -- -- -- -- - XXXX credit XXXX payment XXXX minus Balance CREDIT-TO ME XXXX XXXX XXXX transferred money from my home equity Escrow acct. to my checking acct. That was wired in XX/XX/XXXX and deposited XX/XX/XXXX to my checking XXXX XXXX Deposited XXXX XXXX TOOK OFF MY LOAN AND PLACE IN MY CHECKING. XX/XX/XXXX which leaves outstanding PAYMENTS XXXX DID NOT APPLY TO monthly payments, XX/XX/XXXX XX/XX/XXXXXX/XX/XXXX XX/XX/XXXX XX/XX/XXXX, XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX when they were already applied to my escrow account! Balance -- -- -- -- -- -- - + XXXX CREDIT XXXX XX/XX/XXXX PAYMENT - XXXX, XXXX XXXX XX/XX/XXXX PAYMENT BALANCE -- -- -- -- -- -- + XXXX -- -- -- -- -- LEAVES ME A CREDIT BALANCE Why is my money that was wired in not applied to my Loan Payments? My monthly payments all ready have the interest rate included in every monthly payment. You Charging, borderes on Usury. You can not charge me additional payments on top of what I already paid. I payed all payments in advanced. My contract says monthly payments, not monthly payments only. As my money was wired in and held in escrow at Home Equity Dept at XXXX XXXX XXXX XXXX, and always in the past applied as monthly. Now the money is not applied correctly. This procedure has been in effect from the beginning and this establishes past practices excepted by XXXX, from day one. Money in escrow is missinng, I want all money applied by XXXX to my home equity loan as it always has been. XXXX is saying now I owe payments XX/XX/XXXX. But they moved some money from the home equity department, unauthorized and did not and wil not explain why they took it off my payments. XXXX refuses to apply all money back to my loan. Where is all the money I paid that covers my month to month loan for the year. I want all money applied to my loan immediately as it was was wired in XX/XX/XXXX, to pay every month for XXXX for XXXX always been applied in the past by XXXX correctly XXXX but now the money is missing, and they are demanding payment now saying I am delinquent. When I am not delinquent. They have told me to cease and desist calling anyone with the bank about my note ever again with out a attorney representing me? I would like to have this resolved by XXXX applying all money I wired in to escrow acct. XX/XX/XXXX to make my monthly payments for the year. And I want in worting all accounting on how all money was applied. 4 payments only have been paid. Where is all of the other money of the XXXX XXXX. ______________________________________________________
07/09/2017 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • MI
  • 48313
Web
My wife and I have just had to file for bankruptcy protection in XX/XX/XXXX because Nationstar Mortgage, Mortgage, LLC. started the foreclosure process twice in XX/XX/XXXX.

The first time while Nationstar Mortgage, LLC. helped us secure a loan for the missed 2 payments, late fees and miscellaneous charges up to date and a second time when we were two months behind on our mortgage and sent in the next months payment Nationstar Mortgage, LLC. said it was applied the payment incorrectly and quickly reversed the 2nd foreclosure although we were still forced to pay for both of the foreclosure fees and Nationstar Mortgage, LLC. told us there was n't any way to remove those two foreclosure charges although no actual foreclosure was completed. We spoke with an attorney in XX/XX/XXXX and we decided to file for Chapter XXXX bankruptcy to get our finances in order and stop any possible future foreclosures.

Our Charter XXXX bankruptcy was recently XXXX in XXXX. Nationstar Mortgage, LLC. attorney, XXXX XXXX XXXX of XXXX XXXX XXXX, XXXX completed the Form XXXX Final Cure letter stating all of the debtor 's prepetition and postpetition payments consistent with 1322 ( b ) ( 5 ) of the Bankruptcy Code were up to date including escrow and any other fees or charges and the debtors were also up to date all payments. The debtor 's first payment must be paid on XX/XX/XXXX. The Nationstar Mortgage, LLC. attorney mailed a copy of the Form XXXX to the Chapter XXXX to the bankruptcy trustee XXXX XXXX XXXX, our attorney XXXX XXXX XXXX and to us.

I called Nationstar Mortgage, LLC. on XX/XX/XXXX after receiving the discharge and Nationstar Mortgage, LLC. stated that they were unaware that the Chapter XXXX bankruptcy was discharged. I also inquired if Nationstar Mortgage, LLC. had received our XX/XX/XXXX payment and our XX/XX/XXXX payments and they said they did but, my XX/XX/XXXX payment was used to pay the overdue payment for XX/XX/XXXX & the last bankruptcy trustee 's payment also paid on XX/XX/XXXX was used to pay the XX/XX/XXXX. Acording to Nationstar Mortgage, LLC. as of XX/XX/XXXX XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX & XX/XX/XXXX payments had n't been paid by the Chapter XXXX Bankruptcy Trustee XXXX XXXX XXXX. The Form XXXX Response to Notice of Final Cure Payment states all payments were up to date. I asked how could all of those payments not have been paid if the attorney Nationstar Mortgage, LLC. hired to complete the Form XXXX told the court that they all are paid? Did the attorney lie to the court? No response from Nationstar Mortgage, LLC.

I called Nationstar Mortgage, LLC. numerous times in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX to have Nationstar Mortgage, LLC. to explain why the attorney that they had hired XXXX XXXX XXXX, XXXX. stated all of the prepetition and post petition payments were paid up to date until my XXXX payment that is due on XXXX XXXX, XXXX but, Nationstar Mortgage, LLC stated that on XX/XX/XXXX I still owed for XX/XX/XXXX and XX/XX/XXXX. Nationstar Mortgage, LLC. stated that there are times in a bankruptcy that it takes a while for the payments to be posted properly and advised me to wait until XX/XX/XXXX and call back to see if everything is posted properly. When I called back on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX Nationstar Mortgage, LLC. sill told me the same thing.

On XX/XX/XXXX Nationstar Mortgage, LLC. wrote a letter and mailed it to us on XX/XX/XXXX stating that we were at least 30 days past due on our mortgage payments to them.

I called Nationstar Mortgage, LLC. again on XX/XX/XXXX and I was advised again that we still owe for XX/XX/XXXX. I was also told by Nationstar again that my extra XX/XX/XXXX payment was for XX/XX/XXXX, The court paid Nationstar on XX/XX/XXXX and that XX/XX/XXXX payment from the court was posted for XX/XX/XXXX. My 2nd payment in XX/XX/XXXX on XX/XX/XXXX was posted for XX/XX/XXXX and my XX/XX/XXXX payment was posted for XX/XX/XXXX. My 3rd payment for XX/XX/XXXX sent on XX/XX/XXXX was posted on XX/XX/XXXX. Nationstar Mortgage, LLC. told meal I owe right now is for XX/XX/XXXX and XX/XX/XXXX payment is just late. I was informed by Nationstar Mortgage, LLC. there was approx. {$1300.00} in a " suspense '' account and all I needed to send is less than {$700.00} to pay for my XX/XX/XXXX payment to be paid.

I advised Nationstar Mortgage that I just got out of Chapter XXXX bankruptcy in XX/XX/XXXX and already made an extra payment on XX/XX/XXXX that the Trustee also paid on XX/XX/XXXX and I made 3 additional payments myself for XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX so I actually wo n't have a payment due until XX/XX/XXXX and I do n't have the extra funds to even make a {$700.00} payment. I was told that I was wrong and that my last payment I paid on XX/XX/XXXX was posted for XX/XX/XXXX and my XX/XX/XXXX payment would be late after XX/XX/XXXX and I would be 2 months overdue on my payments.

I have contacted my bankruptcy attorney at XXXX XXXX XXXX on XX/XX/XXXX to try to get her help in resolving this poor record keeping by Nationstar Mortgage, LLC.

I received my 1st payment statement from Nationstar Mortgage on XX/XX/XXXX for the XX/XX/XXXX, XX/XX/XXXXand the XX/XX/XXXX payments for over {$4000.00}. There were several additional charges listed that I did n't understand but, one of the charges was a property inspection that appears is planning another foreclosure soon and are checking if I still live at the home.

Thanks in Advance, XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MI XXXX Home Phone : ( XXXX ) XXXX Cellular Phone : ( XXXX ) XXXX

07/13/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 92117
Web
I am in the throes of a loan modification I started in XX/XX/2018 a financial decision I made after the untimely death of my husband. I have lost his income, and my savings paying his medical bills. I am experiencing regular rate increases on my adjustable mortgage as well as increases with my utility bills, taxes, insurance, gasoline, pretty much everything I have experienced alarmingly poor follow-up, lost documentation that I emailed up to 3 times, non-answers to my questions over the phone, no response to emails I sent, assurances that someone will call me back and no one EVER does AND the re-assignment of now 4 DEDICATED Loan Specialists (??!! ). How can a loan specialist be considered dedicated when they are assigned to someone elses file every few weeks? I decided to do some research on Mr. Cooper ( formerly Nationstar Mortgage ). What I discovered is beyond disturbing : Nationstar Mortgage was fined millions and millions of dollars for placing mortgage holders in unfair and deceptive mortgage modifications. The modifications were short-term, interest-only mortgages. The borrowers ability to repay was not considered throughout this process. After one or two years, the monthly payments ballooned to a dollar amount that was higher than what the borrower was originally paying when they defaulted. These modifications set borrowers up to fail and put them at heightened risk of foreclosure. After discovering these facts, I am outraged and scared to death. One would think that millions in fines and a good old fashioned Name Change from Nationstar Mortgage to Mr. Cooper, their service and programs would be drastically changed FIXED. Please see the following legal findings filed against Nationstar/Mr. Cooper, that would make any homeowner seriously mistrust their modification program has been rehabilitated to align with court orders. LEGAL FINDINGS : When borrowers filled out and returned the necessary forms, Nationstar failed to log, track and process those forms as required by law. Instead, borrowers faced massive delays, repetitive requests for modification paperwork, and were often denied loan modifications on the ground they failed to submit documentation which had indeed been submitted o I personally experienced these massive delays due to forms and my financial information being lost many times. Sometimes the documents would be found, but then they were considered expired and I had to send in more. How do you lose emailed documents? This went on for weeks. o In XX/XX/XXXX my modification was eventually placed in the Trial Period when youre now expected to make 3 consecutive mortgage payments over a 3 month period. I called in to discuss these payments and how the monthly amount was determined. No one could tell me. I asked if I was approved for a modification? No one could answer this question. No one. I have placed many phone calls to my various dedicated loan specialists who are never available and do not return my voice mail messages. o Friends and family who had been through this process started telling me their horror stories. Losing their home after going through with the modification due to the modification not being affordable. o In XX/XX/XXXX my internet page for my loan read : Please pay the following monthly amount starting in XX/XX/XXXX through XX/XX/2018 - {$2200.00}. I was preparing to pay the first trial payment in XX/XX/XXXX and discovered my file had been removed from the Trial Period and was placed back into Step One. I called to ask why I was placed back into Step one. No one could answer this question. One person actually told me I shouldnt have been able to see this information in the first place!?? I waited a few more days to regroup and low and behold I was placed back into Step two with the first payment now due in XX/XX/XXXX ( not XX/XX/XXXX ), and it was higher. {$2300.00}. AGAIN, I called to ask why did this all take place, why was the trial payment increased? I got a different answer from everyone I spoke to. Taxes & Insurance was added. Late payments were not figured in.. fees were not figured in I feel like people on the other end are winging it. Just making up answers. Nationstar Failed to stop foreclosures o I have received a certified letter from a collection agency who has asked me to furnish the name of any attorney that may be representing me. Why do I need an attorney? Failure to provide borrowers with a fair opportunity for a loan modification review o When I have asked to speak with an underwriter to find out HOW and WHEN they determine I am eligible for a modification and how do they arrive at the new payment amount, the term, rate, etc., I am told no one has worked that far into my file yet. I asked why did I have to send in all my financial information in the very beginning if they arent looking at this information? How on earth are they going to determine what my new payment will be? Please see the next complaint filed against Nationstar below The borrowers ability to repay was not considered throughout the modification process I suffer from complete and total anxiety every time I think about picking up the phone to ask a question from anyone that works for Mr. Cooper. I have nightmares that I am going to lose my home of 16 years. I have paid my mortgage in full and on time for many many years to Nationstar and now Mr. Cooper. To treat a homeowner and longtime customer like this is outrageous. I require answers to my questions. Complete answers from someone who cares and is knowledgeable. Please help me get the answers I need before I lose my sanity and possibly my home.
11/10/2017 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • FL
  • 34293
Web Servicemember
NATIONSTAR CHANGED IT 'S NAME TO MR. COOPER BUT IT 'S STILL A SCAM AND A FRAUD DISGUISED AS A LEGITIMATE COMPANY. THEY HAVE CONTINUED THEIR SYSTEMATIC LOAN FRAUD, WIRE FRAUD, EXMBEZZLEMENT, AND MISAPPROPRIATION OF FUNDS ... WHILE LYING TO CONSUMERS, ADDING RANDOM, ILLEGAL FEES, COLLECTING ILLEGAL FEES WITHOUT SELLER 'S KNOWLEDGE BY STEALING PRINCIPAL WITHOUT APPLYING IT TO LOAN, LYING TO CONSUMERS ABOUT LEGAL PROCEEDINGS, WHILE ALSO ENGAGING IN US MAIL FRAUD AND SYSTEMATIC, INTENTIONAL, ORGANIZED, PROGRAMMED CRIMINAL THEFT THAT I BELIEVE IS PROSECUTABLE UNDER RICOH LAWS. INDIVIDUAL CRIMES HAVE BEEN DOCUMENTED BY XXXX XXXX, XXXX XXXX, XXXX XXXX, AND NUMEROUS OTHER EMPLOYEES UNDER THE CORRUPT, DISGUSTING, VILE LEADERSHIP OF XXXX XXXX, WHO SHOULD BE REMOVED IMMEDIATELY AS CEO BEFORE ALL VAULE IS LOST IN THIS SCAM HE IS HIDING USING CRIME TO COVER MISSING INCOME. ATTACHED IS THE WRITTEN CORRESPONDANCE FROM XX/XX/XXXX FROM XXXX XXXX CONFIRMING HE LIED ON THE PHONE ABOUT A FORECLOSURE THEY WERE DOING BEHIND OUR BACKS. XXXX XXXX AND THE LEGAL TEAM ALSO STOPPED ALL STATEMENTS IN THE MAIL, AS PART OF AN INTENTIONAL ORGANIZED HOME THEFT TO MAKE YET ANOTHER ELDERLY, UNEDUCATED WIDOW, A HOMELESS VICTIM. XXXX XXXX KNEW IN XX/XX/XXXX THAT THE LOAN # XXXX WAS A FRAUD AND WAS NEITHER PROPERLY DISCLOSED UPON LOAN ORIGINATION NOR WAS IT CORRECTED AS REQUIRED BY LAW. HE ALSO TOLD US THEY WOULD PROVIDE PROPER DOCUMENTATION OR CANCEL THE LOAN. I KNEW THIS LOAN WAS A FRAUD, THIS WAS FIRST EXEC TO CONFIRM LAWS AND OUR RIGHTS, SO THIS IS STARTING POINT IN OUR LEGAL RECOURSE. UP TO XX/XX/XXXX, LOWER LEVEL EMPLOYEES WERE INVOLVED. XXXX XXXX WAS THE FIRST PERSON TO EXPOSE HIGH LEVEL CRIME, BUT NOT THE LAST. AS OF TODAY, XX/XX/XXXX, WE HAVE NEVER RECEIVED A PROPER STATEMENT, WE HAVE HAD PRINCIPAL STOLEN REPEATEDLY WITHOUT CREDIT, AND I HAVE TRAPPED THEM BY EXPOSING THEIR COMPUTER FRAUD THAT IS THE REAL MASTERMIND IN THEIR CRIMINAL GAME. TODAY XXXX XXXX ASKED ME WHAT I WANTED DONE WITH MY ACCOUNT AFTER YET ANOTHER EMPLOYEE LIED, TOLD ME THEY WERE COLLECTING PAYMENTS, AND STOLE MY MONEY AGAIN. SHE ASKED IF I WANTED IT REVERSED ... I REPLIED THAT I DO N'T WANT IT STOLEN IN THE FIRST PLACE, YOU ARE TAKING MONEY AND INTEREST BY HOLDING ILLEGALLY AND MISAPPLYING IT, AND SHE WOULD NOT AGREE. SHE SAID, HOWEVER, THAT HER COMPUTER IS ALLOWED TO MAKE MISTAKES ALL DAY LONG FOR MILLIONS OF DOLLARS, AND IT 'S PERFECTLY LEGAL. I ASKED OVER AND OVER ... " IS IT LEGAL TO MISAPPLY FUNDS IN REAL ESTATE ... EVER??? '' ... AND SHE WAS TRAINED BY XXXX XXXX NOT TO ANSWER A SIMPLE LEGAL QUESTION EVERYONE SHOULD KNOW, ESPECIALLY A MEMBER OF THE EXECUTIVE TEAM. ALSO ATTACHED ARE THE RECENT MONTHLY STATEMENTS. THEY STILL CONTAIN THE FEES FOR THE FORECLOSURE THAT WAS SUPPOSED TO HAVE NEVER HAPPENED BUT DID, NOT BY ACCIDENT, BUT BECAUSE THEY ARE NEVER HONEST. IT ALSO SHOWS YET ANOTHER THEFT OF FUNDS PROVEN IN WRITING. I VERBALLY CONFIRMED " AM I PAYING XXXX, XXXX AND XXXX? '' AND THEY SAID " YES '' AND CONFIRMED AMOUNT WITH ME. I WAS VERY CLEAR BECAUSE I KNEW WHAT WOULD HAPPEN, AND FOR THE SECOND CONSECUTIVE TIME, THEIR COMPUTER STOLE {$1000.00} FROM ME, A TOTAL OF {$2000.00}, BREAKING THE {$500.00} THRESHOLD FOR AM INTENTONAL FEDERAL CRIME AND FBI CORRECTION. THEY ARE NOT PROFITABLE. THEY ARE CRIMINAL. I ALSO REQUESTED INFORMATION ON THE LEGAL TEAM HANDLING MY ACCOUNT TO REPORT TO THE TEXAS XXXX XXXX FOR FALSE AND ILLEGAL BILLING AND COUNTLESS ILLEGAL ACTS LIKE RESELLING REAL ESTATE THEY NEVER OWNED BUT I WAS TOLD I CAN NOT GET THAT INFORMATION. THEIR LEGAL TEAM IS XXXX XXXX APPARENTLY ... HIDDEN ON A DEATH STAR FAR FAR AWAY ... AND WE CAN ONLY SUMMON THEIR DARKNESS ... NOT THEIR PRESENCE. I ALSO REQUESTED TO KNOW WHY EVERY PAYMENT IS MISAPPROPRIATED AND EVERY MONTHLY STATEMENT IS WRONG, FRAUDULENT AND ILLEGAL AND I WAS TOLD THEY COULD NOT ANSWER THE QUESTION, ONLY CORRECT ERRORS AFTER THE FACT WITHOUT PROPER CREDIT OF STOLEN PRINCIPAL AND ILLEGAL INTEREST ADDED FROM STOLEN PREPAID PRINCIPAL. THIS IS HUGE, HOLDING THE PRINCIPAL FOR 30, 60 OR 90 DAYS CREATES INTEREST CHARGES ILLEGALLY ... AND THEY KNOW THIS. THEY SKIM EVERYWHERE AND DIP THE NET AND SCOOP HOMES WHEN THEY CAN. I ASKED XXXX XXXX WHY SHE LIED TO ME IN XX/XX/XXXX AND HER EMPLOYEE LIED IN XX/XX/XXXX ON THE PHONE ABOUT PAYMENTS. XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX WAS PAID AND CONFRIMED VERBALLY BUT THEY STOLE XXXX AND POCKETED IT AFTER SAYING IT WAS PAID VERBALLY ... XXXX, XXXX, XXXX ... SAME EXACT THING BUT THEY STOLE XXXX THIS TIME. THAT IS {$2000.00} STOLEN IN PAST 90 DAYS FROM ONE ACCOUNT. NATIONSTAR MANAGES THOUSANDS AND THOUSANDS OF ACCOUNTS SO THEY ARE STEALING MILLIONS AND MILLIONS FROM CONSUMERS EVERY MONTH. HOW DO I KNOW???? THEY HAVE NO DESIRE, GUILT OR OBLIGATION TO CORRECT A SYSTEM THAT INTENTIONALLY STEALS. THEY NOT ONLY DO N'T FIND MISAPPROPRIATION OF FUNDS ILLEGAL, THEY EMBRACE IT AS PART OF THEIR CORPORATE PROFIT STRUCTURE AND ACCEPT THEFT AS A DAILY ACT AS NORMAL AND LEGAL. XXXX XXXX ENDORSED IT. I HAVE CONFIRMED THIS. THIS COMPUTER FRAUD, THE ELECTRONIC MASTERMIND, IS AUTHORIZED BY XXXX XXXX, THE CEO, TO COVER FOR THE FACT THAT HIS COMPANY IS NO LONGER PROFITABLE NOW THAT THE FORECLOSURE CRISIS I OVER. THEIR COMFORT WITH CRIME IS TERRIFYING AND EVERY ACT IS SYSTEMATIC. XXXX XXXX AND XXXX XXXX REMINDS ME OF XXXX XXXX AND AND HIS GROUP, ABOVE THE LAW ... FOR NOW ... BUT NOT FOREVER. THIS IS HIGH LEVEL CRIME AND IT IS OUT IN THE OPEN FOR ANYONE TO FIND, AND I WILL ENJOY THE FALL OF THE GUILTY AFTER THE PAIN THEY HAVE CAUSED OTHERS WITHOUT REMORSE
08/22/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • UT
  • 84095
Web
My complaint is with Nationstar now known as Mr. Cooper. I asked them to do an in house appraisal ( a cheaper version of a full appraisal ) so that I could have my PMI insurance removed. XXXX from XXXX XXXX XXXX came out to my home at the request from Nationstar ( Mr. Cooper ) on XX/XX/XXXX. He took pictures and walked the house including the outside. When the valuation came back at {$480000.00} I was disappointed especially considering my neighbors house across the street just sold for {$510000.00} and a few weeks later my other neighbors house sold for about {$530000.00}. Note : our neighborhood is only about 5 years old ( my home is just over 4 years old ) so our homes are newer and very similar. His report was a disaster : Here are the listed issues : 1-The report is a BPO, not an appraisal. The disclaimer on page 7 of his report clearly states that the report is not an appraisal, and it was completed by a real estate broker, not an appraiser. I understand that we bought an indoor appraisal but what we were told was an appraisal nonetheless not a BPO. Had it been made clear to me when I spoke to the PMI Nationstar customer service rep when ordering the appraisal I would have paid for the full appraisal. 2-The appraiser just made adjustments based on total square footage, not above grade, below grade, and basement finish. This is huge since several of the comparables had unfinished basements. 3-Almost all of the comparables are rambler style homes, why did he not use 2-story properties like the subject property. There are more than enough 2-story properties in the area ( See attached comps ). 4-Fireplace count is incorrect, we dont have a fireplace, however we do have a radon system installed that we were told would be included on the report when we asked. 5-Garage count is incorrect he states 2 car when his picture of our home clearly shows 3. The agent listed that the subject property and all comparable properties have 2-car-garages, which is incorrect. The subject property and comparable sale # 3, and comparable listings # 1 and # 2 all have 3-car-garages. 6-Our office is missing 7-Six comparable properties were included in the BPO, all six were listed as 2-story properties, only one ( Comparable Sale # 3 ) is actually a 2-story property. The agent actually listed 5 of the properties as 2-story homes when they are clearly ramblers. Note we agree with Comparable Sale # 3 XXXX XXXX XXXX XXXX XXXX XXXX UT being used as it is across the street from our house in the same cul-de-sac and thus not included in our comparables provided in our attachment. 8-The BPO shows Comparable listing # 1 and Comparable listing # 3 as having been built in XX/XX/XXXX, but the MLS listings clearly show them as having been built in XX/XX/XXXX. 9-The bedroom and bathroom count is incorrect. Our home is a 5 bedroom 3 bath not what he shows a 3/2. 10-The appraiser knew we had a finished basement as shown in our pictures provided since he took a picture of the downstairs bathroom but failed to provide any other photos of the basement. 11- The appraiser also asked us where we needed to be with the appraisal which to my understanding is not acceptable in the industry. I filed a formal dispute to the 2 provided email addresses from the Nationstar PMI department reps I spoke to XXXX and XXXX on XX/XX/XXXX and was told it would take about 3 weeks to have a response. I called on XX/XX/XXXX since I had n't heard anything and was told my request was n't in their system. I then re-forwarded my request to the EXACT same email addresses used on XX/XX/XXXX and the Nationstar agent said it came through. After waiting several weeks again I called back in XX/XX/XXXX about the XX/XX/XXXX-XX/XX/XXXX. Only to be told that I could no longer dispute the valuation because apparently the person who did the valuation ( XXXX at XXXX XXXX XXXX ) no longer worked there. I was told I was still going to have to pay for the valuation and that was the end of it. I asked for a manager and was told that XXXX would call me back, after not hearing from XXXX after a couple of days I called again and asked for another manager I spoke to XXXX on Monday XX/XX/XXXX and he told me it was true I could no longer dispute it and when issues come up with companies like like XXXX XXXX XXXX they no longer use them they are taken out of their system. He then told me THEY would pay for a new valuation and work on not having me not pay for the first one since it has been such a nightmare. I agreed to the new valuation. On XX/XX/XXXX I was contacted by the exact same guy who did the first valuation to come out and do my second one XXXX with XXXX XXXX XXXX. I called Nationstar immediately and was told another manager would get back to me on FRIDAY 3 days from now after he looked at my file. My wife called after I was told 3 days and she was told another manager would call her back since they were at lunch, hours later still no return phone call. Nationstar/Mr. Cooper has a very interesting phone system when you call in. Every time you call in you go to a different state and when you say the name of the last person you spoke to they do n't know who that is even if it is a manager because they are in a different state and they ca n't transfer you to that person. So you have to start all over EVERY time you call in. No accountability on anyone 's part once they are off the phone with you. It feels to me as though they will do whatever they can to make sure you ca n't remove the PMI insurance.
10/17/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 95965
Web
In XXXX XXXX our infant grandson XXXX away, it was a very hard time and I missed XXXX and XXXX payments. We had a rental property that we owed {$35000.00} lender is XXXX XXXX and our family home a mortgage with XXXX {$85000.00} balance. We decided to sell the rental because we had enough to pay both home off with almost {$5000.00} extra. We put the rental on Market and took the 1st offer that paid both off. The buyer chose XXXX XXXX title to go through escrow. it was a fast escrow because we sold as disclosed and we had nothing against it. Nationstar Mortgage Acct # XXXX. XXXX XXXX XXXX XXXX XXXX TX XXXX. The escrow and title co was XXXX XXXXXXXX Title XXXX XXXX XXXX XXXX XXXX CA XXXX # A Phone number ( XXXX ) XXXX. It was a fast escrow and we had a closing date in XXXX weeks to close on XXXX XXXX. I told the escrow office XXXX XXXX we wanted to payoff our family home. It was approx. {$84000.00} but she would get exact payoff info. XXXX called and we made apt to sign our papers and close. She called and we could come and get our documents with a check made out to XXXX XXXX Acct # XXXX for {$85000.00} to payoff our home and another for almost {$5000.00} extra after closing. We received the check to Payoff XXXX and we have a local XXXX bank so I drove there and a lady named XXXX XXXX called someone to help with instructions for the payoff. We put the check into the XXXX account for the night and after midnight the money would go to paying home. I ask XXXX when our home would close and she said after midnight the house was paid off We had received a letter from a company called XXXX dated XXXX XXXX, XXXX they had bought our home loan but we should continue to pay XXXX until XXXX XXXX, and if the check was in the mail XXXX would forward the payments. On XXXX XXXX, XXXX we should start paying XXXX XXXX XXXX acct # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX phone # ( XXXX ) XXXX. On letter dated XXXX XXXX they again stated their was no confirmation I had paid the money, at that time they has a copy of the check. I received another letter from XXXX dated XXXX XXXX, XXXX that we owed {$90000.00} that was calculated till XXXX XXXX, XXXX. XXXX XXXX, XXXX again they said they did not have the money in their account. my husband was worried about losing the home so they said if I paid the late fee of {$300000.00} XXXXXXXX XXXX dated XXXX XXXX it would give me time to get the check found from XXXX. on XXXX, XXXX, XXXX I again went to XXXX and spoke to XXXX XXXX. She said the supervisors were checking it and trying the money. At this point they had the copy of check and could see it was paid but could not find the money. I saw a few internal emails that I was not suppose to see but I had 1 printed out for me. The supervisor was XXXX dated XXXX the memo she stated that the money was paid, but the higher supervisors were saying because we paid the XXXX payment more than 60 days after the loan was transferred on XXXX XXXX that they were returning my check of {$85000.00}. At this point they have had the money from XXXX XXXX through XXXX XXXX, XXXX and was leaving it to me to pay the loan, all late fees, and interest. I did get the Check For {$85000.00} and again I had to deposit it overnight in XXXX to make payment to XXXX the next day. Since the check would clear on XXXX XXXX the check would automatically pay XXXX and not XXXX. So I went home and thought everything was ok. We started getting letters saying we had not paid any payments since XXXX and we would go into foreclosure. house was paid thru XXXX and we did not owe any other money to them. we received another letter as of XXXX XXXX we owed XXXX I went to local bank XXXX to confirm it was paid. XXXX said yes it was paid XXXX XXXX. I called XXXX XXXX and ask for a copy of front and back of the Check and she faxed it to XXXX. The Money was not in the bank so again I called and told them it was paid. again I received a loan document said I had not paid since XXXX. It said as of XXXX XXXX I was 108 days late and risk foreclosure. I called and explained again on XXXX they said they would review within 20 days. I called XXXX several times and explained the but they would not stop calling and writing the letters. At this point XXXX has the {$85000.00} but they are taking the money from it to pay late fees and interest only. The say I owe them {$12000.00} with past due of {$10000.00}. They are giving me until XXXX XXXX to pay the late payments. I have a statement form that states there is {$79000.00} of unpaid principal balance. this is dated XXXX XXXX, XXXX. I am so upset that they are doing this and so far getting away with it. I am sure I am not the only person that they are doing this to. I have enclosed all the documentation, checks front and back as well as the escrow records that showed it was paid in XXXX. Now it is XXXX XXXX and they still are doing this. I have called my local congressman, and filed a complaint there as well. I am adding all documents for you and I Hope that this will be corrected soon. they should deduct all fees from XXXX XXXX to current, if anyone owes it is XXXX and not me. At this point XXXX has kept XXXX for 3 months and I assume they received interest on it. Now XXXX has the same {$85000.00} and they are also holding it instead of paying my home off. by doing this they are keeping late fees and interest on the money they are keeping. Thank you for your help XXXX XXXX XXXX XXXX XXXX Ct XXXX CA XXXX. ( XXXX ) XXXX
06/19/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • IL
  • 60804
Web Older American
To whom it may concern Dear CEO of mr cooper or head of management or investor There has been an issue with me receiving your correspondence letters thru mail if you have sent any today XX/XX/XXXX I received a letter notifying me that I was approved for a new modification under the terms of making an extremely big payment of XXXX for 3 months which starts on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX All these tome I was anxiously waiting on an answer and work out option after the 3 month disaster payment program that was very helpful for me and that I know thank you for what you did for me i will for ever thank you and may the XXXX compensate your service with Prosperity and much more Blessings to mr cooper. This was shocking as I saw Thisbe letter today as I been waiting on a response since I have been checking my mobile app and online account for your assistance and till todays date I finally found that you have responded but sadly it it not what I expected since the payment of the new trial is extremely huge and not expected Im not sure if is not well calculated I have never had. Trial payment with that amount that doubles the reg payment of XXXX as before it was XXXX than it went up to XXXX. My XXXX XXXX went up as I saw that letter and I started feeling sick. I have waited several months like 4 to 5 months checking my online account and mobile app to see any update and updated information I have screen shot all the dates that that I XXXX waiting u till further notices it took quite a while 4 to 5 months or more to finally notice an update on the mobile app and on line I notice today XX/XX/XXXX thru a mail letter that a stranger gave me from a different adress that was not mine he came to me and gave me he letter and had said that there was like one or two more letters that you have sent me and I never received any correspondence letter or phone calls from my assigned account specialist whom is XXXX XXXX, she never hesitated to contact me last time I spoke to her was about 6 months ago if Im not mistaken and her words were that not necessary she was my assigned account specialist that anyone could talk to me about my account which is true but nobody contacted me they the phone all this time. it was I who would call to get in touch with any representative or account specialist mrcooper representative failed to contact me XXXX will return my calls days after I left a voicemail sometimes I would call her and leave her voicemail messages I told her how is that possible if you are the one that was assigned to me so you are responsible to contact me and keep me updated but no one ever did it was I who will call me cooper and will see that all this time while most likely mrcooper was working on something for me today I finally notice that the account was updated after I wave waited months and never received a phone call or letters the letter I can understand that they were going to the wrong adress and that is the mail mans fault As he was a new person on my area on my block and all of my letters and even other bills would get lost because of him I called the United post office and they said they are investing that. I would like to keep the current modification and the interest of 3 % and the payment of XXXX u can see that after I completed the assistance disaster payment program for the 3 months you gave me by making the XXXX each month for 3 months Ii continued making my regular payments of XXXX on XX/XX/2018 and XX/XX/2018 and XX/XX/2018. I also know that I was 2 months behind, due to health issues. before getting the disaster that affected my pocket and my daughter by the damages to my daughter in XXXX by he hurricane Harvey. I will for ever thank you and may the XXXX Bless your offices and company for ever and ever by giving you Prosperity And Blessings This new modification trial payment is huge and its double than he last modification trial payment I believe maybe theres been a misss calculation as far as he trial payment been XXXX for 3 months and the interest rate is also high which is almost 9 % I want to keep my home and it is my priority to keep my home and to start making my regular payment of XXXX and kee my current modification but I do need help to get caught with this payments due behind I intent to pay them as soon As possible.it is my number one goal to pay the unpaid balance and have you help me out in every possible way to have that unpaid balance addd at the end of the terms of my loan or any better way hay you can help me I have screen shot all the months I have waited for a resolution its been from 4 to 5 months thru the mobile app and online app and I just saw the letter that the unknown person gave me today telling me that it was sent to the incorrect adress he came and gave me the letter otherwise I would have never guess you sent me a notification help me get back on track As you can see I have been making my regular payment of XXXX since XX/XX/XXXX XX/XX/XXXX and XX/XX/XXXX after I finished completing the 3 program disaster payment plan. Again it is my priority to keep up with my home and I assure you that if my daughter and my pocket werent affected by the disasters of the hurricane Harvey I truly believe I would be current right now. The two months before that was becaue of health issues and problems health issue problems with the family. Thank you for your attention and again may he lord Bless mrcooper with Prosperity and lots of blessings.
01/17/2018 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • NM
  • 87114
Web Older American, Servicemember
I received a letter from Mr Cooper, f/n/a Nationstar mortgage. They are stating the promised assumption/modification is forthcoming upon the mortgage being current ( attached ) and my mother has paid her social security funds into the escrow fiduciary that makes the payments to XXXX XXXX XXXX ( that bought XXXX XXXX ) and the successors of the loan ( transfers ). We were told the XXXX payment increased to XXXX although no indication or disclosure if the original loan was forebeared, deferred, modified was sent to us and we were told is for " escrow increases ''. I have attached a total payment schedule from XXXX XXXX, along with their response to the NM Financial Institutions divisions, where we filed the original complaint as the property was foreclosed, yet we made the payment, or my mother did because we thought it was a ponzi scheme. It looks like the XXXX payment from the only mortgage statement that the mortgagors /sellers XXXX XXXX and XXXX XXXX gave us states the XXXX payment, however Nationstar has sent information as to the payment to be in the 1500 's ... If nationstar advanced cash to the sellers ( mortgagors ) is it then a second lien position to the real estate contract. And if so, the reason Mr Cooper is not allowing the CFPB and the loss mitigation to stop while all is reconciled/modified/fixed, is because they are not in first lien position and this " irem judgment against me '' and not mentioning XXXX XXXX as a party of interest is that because they are not in first position since they may have modified the loan with the XXXX 's knowing to do a title search first before so they would have found the land contract, the XXXX that was wrapped on the original mortgage. And so, we do not have privity of the money the banks, XXXX and Nationstar allege that they are missing. We ( my mother XXXX XXXX XXXX and I, XXXX XXXX XXXX ) have received a brick wall from the banks and asked to get the sellers to authorize us into information on their loans with the sellers/mortgagors XXXX XXXX and XXXX XXXX. We tried their attorney of record ( metro court ) XXXX XXXX to locate them, they told us is privileged information. So we went on the document title search to find their address and we found the sellers started trading/buying and selling real estate and transferred over 3 times property in XX/XX/XXXX and found they formed a company with XXXX cash, XXXX XXXX and XXXX XXXX XXXX having full control and doing an inside transfer into real estate in a real estate residence in florida, that the XXXX then deeded to the principals ( XXXX and XXXX ) in its entirety free and clear and then they took a XXXX loan on it, whose house is worth around XXXX. We filed a lawsuit in metro court because the escrow agent XXXX XXXX, who closed the deal in XX/XX/XXXX wth us and the XXXX 's on XXXX XXXX XXXX XXXX, XXXX NM XXXX told us if we want title insurance which we purchased we will have to sue the mortgagor and bank first. The metro court case got kicked for lack of jurisdiction as it appears the interest of my mother is in excess of 65K and tied to the title of the house. We want to know if we have to go through your summary judgement even if neither my mother or I got served. Your attorney XXXX has a hearing this XX/XX/XXXX to enforce summary judgment even if he did not even serve me of summary jugment but using irem judgment to prevail on a later hearing against the senior ( XXXX ) woman who has really paid this mortgage for the last 10 years. See attachment. Your resolution letter asks for the loan to be current, we paid the loan and more and we are current, paying through XXXX XXXX. we are ahead in 3 payments and there is money in title company that has been there since XX/XX/XXXX that the attorneys forgot to forward from title to the XXXX XXXX XXXX 's XXXX XXXX loan. Plus the appraisal you sent is from the real estate boom and is before the real estate downturn and from about 10 years ago, do you have a recent one? The house is not worth XXXX as short sale and XXXX in the market, plus mom put XXXX in repairs, the heater was gone and we were really cold I have receipts, the roof said was repaired but title did not get tthe receipt to us to ask for warranty and the roofer came and charged mom ( she paid 1/2 ) since the work is half done, the livign room had like a shower inside so we had to repair it, we were flooded. The house is worth much more now since XXXX repaired it with her retirement. The remedy in the REC is the title fort the buyers and looks like you have not paid your attorney XXXX for his services for Mr Cooper and he has no money he wants to get paid please. Please pay his bill his attorney bill, as I do not have the money to pay Nationstar dilligence for summary judgment. I just got out of XXXX, i could not walk and now that I am better I am back to working. Mom is really old and used her retirement. My kids barely graduated from XXXX but my older son XXXX is graduating and starting to work. He asked what is Mr Cooper billing for in the house? Or if this is a separate private personal debt that me, XXXX XXXX XXXX, has with mr cooper and what is the work order she has to pay? We used free attorneys from the HUD referal couseling agency, and the attorney XXXX XXXX works with the Attorny General now and we are getting help from legal aid. What do you propose if we have paid you the mortgage bill for 10 years via XXXX XXXX.
11/15/2017 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • FL
  • 34293
Web Servicemember
***NATIONSTAR NOW DBA AS MR COOPER HAS NEVER, EVER ADDRESSED THE ISSUES THAT HAVE BEEN BROUGHT UP ... IN ADDITION ... NUMEROUS EMPLOYESS HAVE BROKEN THE LAW COVERING UP NUMEROUS CRIMINAL ACTS THAT ARE SHOCKING AND ILLEGAL TO US ... BUT DAILY PROFIT FOR THESE CRIMINAL XXXX**** TO SUMMARIZE ~ NATIONSTAR CONFIRMED LOAN FRAUD, ESCROW FRAUD, AND MISAPPROPRIATION OF FUNDS. THEIR ANSWER? LIE TO CONSUMER, ADD FEES ILLEGALLY THAT DON ; T EXIST, AND ATTEMPT A FORECLOSURE BEHIND THEIR BACK TO STEAL HOME AND TERRORIZE HELPLESS, UNEDUCATED VICTIMS. ***NATIONSTAR IS TARGETING AND PREYING ON ELDERLY AND MINORITIES*** IN THE MOST RECENT CFPB REPLY, NOT ONLY DID THEY LIE AGAIN, THEY ALSO CHANGED A STORY AND FABRICATED A FLORIDA STATE LAW CHANGE THAT NEVER HAPPENED. XXXX XXXX, CUSTOMER RELATIONS MANAGER, REPEATED FEDERAL LAW TO ME IN XXXX XXXX ... THE LOAN ORIGINATOR HAD 30 DAYS TO PRODUCE A CORRECTED AND SIGNED LOAN DISCLOSURE PACKET ... OR THE LOAN WAS NULL AND VOID AND ANY ATTEMPTS TO COLLECT ARE VIOLATIONS OF FEDERAL LAW. WHILE WE WAITIED FOR THEM TO PRODUCE PAPERWORK WE KNEW DID N'T EXIST ... THE LEGAL TEAM DID THEIR ILLEGAL GAME OF LIE, CHEAT, AND STEAL ... NEVER FOLLOWING ANY OF THE FEDERAL LAWS EITHER. SPECIFIC VIOLATIONS AND WIRE FRAUD ... # 1 ) TAKING PAYMENTS ON THE PHONE, TELLING THE CONSUMER THEY ARE GOING TOWARDS PRINCIPAL AND INTEREST ... AND DIVERTING THEM WITHOUT THE CONSUMERS KNOWLEDGE. # 2 ) TELLING A CONSUMER THAT NO FORECLOSURE IS OCCURRING ON THE PHONE, WHILE A FULL FORECLOSURE IS ACTUALLY OCCURRING AND, WHEN NATIONSTAR DECIDES TO STEAL THE HOME, IT 'S TOO LATE FOR THE AVERAGE CONSUMER AND THEY ARE JUST ANOTHER CORPSE THEY DEVOURED. I HAVE DOCUMENTED THIS ON NUMEROUS OCCASIONS. THIS IS STANDARD OPERATING PROCEDURE. PEOPLE HAVE NO IDEA THEY ARE LOSING A HOME. # 3 ) AFTER FABRICATING FEES OR ADDING FEES LIKE ATTORNEYS THAT ARE NOT SUPPOSED TO BE INVOLVED, THEY STEAL PRINCIPAL, STEAL INTEREST BY STEALING THIS PRINCIPAL, AND KEEP WHAT WOULD BE AN UP T DATE HOMEOWNER IN CONSTANT DELINQUINCY WITH A CONSTANT THREAT OF FORECLOSURE # 4 ) STEALING {$1500.00} FROM A XXXX XXXX ESCROW ACCOUNT WITHIN DAYS OF HER HUSBAND 'S XXXX, MAKING IT APPEAR LIKE SHE CA N'T AFFORD THE HOME. # 5 ) ON THE RECENT RESPONSE, NATIONSTAR / XXXX XXXX ( THEY ARE FULL OF XXXX ... IT FITS ) FABRICATED A FLORIDA LAW CHANGE TO JUSTIFY THE ORIGIAL LOAN FABRICATION. SPECIFICALLY, WIND INSURANCE WAS ALWAYS ON THE HOME, IT WAS ALWAYS IN THE ESCROW, AND IT HAS BEEN MANDATED BY THE LENDER FOR DECADES ... AND THE ONLY PLACE IT DISAPPEARED FROM WAS THE LOAN DISCLOSURE PROCESS. NATIONSTAR/ MR COOPER DEFRAUDED THE CONSUMER FROM THE VERY FIRST MAILER . THEY NEVER COULD HAVE SAVED THEM A DIME AND THE LOAN WAS ALWAYS GOING TO COST THEM MORE MONEY. THE WORST PART??? GOING FROM AN HONEST LOAN SERVICER TO THESE CRIMINAL SCUMBAGS. THE MONEY IS ONLY A SMALL PART OF THE OVERALL LOSS. # 6 ) XXXX XXXX HAD A FULL BLOWN, CERTIFIABLE, NERVOUS BREAKDOWN BECAUSE OF THE DIRECT AND INTENTIONAL CRIMINAL ACTIONS OF XXXX XXXX, XXXX, NATIONSTAR AND NOW MR COOPER, WITH SPECIFIC CRIMINAL ACTS BY XXXX XXXX, XXXX XXXX, XXXX XXXX AND OTHER EMPLOYEES I HAVE DOCUMENTED. # 7 ) XXXX XXXX AND XXXX XXXX DID ATTEMPT TO COMPLY, BUT THE CRIMINAL INTENTIONS OF XXXX XXXX AND THE MISSING PROFIT HE IS HIDING FROM SHAREHOLDERS, MAKES ALL OF THE MONETARY DECISIONS. STATE, LOCAL AND FEDERAL LAW DOES NOT EVEN REGISTER A BLIP ON THEIR RADAR.. NATIONSTAR HAS CONFIRMED LOAN ORIGINATION FRAUD AND THEY HAVE FAILED TO PRODUCE A CORRECTED, SIGNED, LOAN PACKET. THEY HAVE VIOLATED FEDERAL LAW NUMEROUS TIMES, AND IN NUMEORUS WAYS, SINCE THAT TIME. NATIONSTAR/ MR COOPER HAS NEVER DENIED THE VIOLATIONS BUT THEY ALSO CREATED ANOTHER IMAGINARY LAW ON THIS TOPIC .... I CALL IT THE " OOOPS FACTOR LAW ''. ACCORDING TO THESE MENTAL MIDGETS, YOU CAN STEAL WHATEVER YOU WANT, LIE, EMBEZZLE, EXTORT AND TERRORIZE ... AS LONG AS YOU CALL IT AN INADVERTANT ERROR. THIS LAW NEVER EXISTED BUT WE DO HAVE THE REAL ESTATE SETTLEMENT AND PROCEDURES ACT WHICH, SPECIFICALLY, LEAVES ALL OF THE EMOTION OUT. NATIONSTAR / MR. COOPER HAS TO DO ONE THING UNDER RESPA ... SAME THING WE HAVE BEEN WAITING 2 YEARS FOR ... AND THAT IS TO PRODUCE THE CORRECTED, PROPER, SIGNED LOAN PACKET ... AND SIGNED CORRECTION FOR EVERY MISAPPROPRIATION ... WHICH EVERYONE KNOWS DOES N'T EXIST ... BECAUSE NONE OF THIS EXISTS ... THEY NOW HAVE TO STOP ALL COLLECTION EFFORTS AND REFUND ALL PAYMENTS THEY TOOK ILLEGALLY AND KNOWINGLY TOOK IN VIOLATION OF FEDERAL LAW. THE AVERAGE CONSUMER IS UNAWARE OF THE LAW ... I AM NOT THE AVERAGE CONSUMER AND I WANT THEIR XXXX PROSECUTED TO THE FULLEST EXTENT ... WHICH HOPEFULLY INCLUDES PRISON FOR THE COUNTLESS, INTENTIONAL CRIMINAL ACTS OF XXXX XXXX AND THE EXECUTIVE TEAM. IF NATIONSTAR/ MR COOPER FOLLOWS THE LAW ... ALL PROFITS WILL VANISH AND THE STOCK PRICE WILL CRASH .... XXXX XXXX XXXX HOLDING UP A HOUSE OF CARDS ... WITH CRIME ... .. SADLY ... THAT IS THE FACTUAL REPORT THIS WELL TRAINED XXXX XXXX XXXX XXXX XXXX XXXX AND XXXX XXXX VETERAN ... HAS TO REPORT TO THE CFPB, SEC AND SHAREHOLDERS. NATIONSTAR IS A FRAUD .... XXXX XXXX KNOWS THIS .... THE SHAREHOLDERS ARE FULLY UNAWARE AND MISLED ... BIG TIME!!! LOOK AT THE CRIME IN THIS ONE ACCOUNT ... THOUSANDS OF DOLLARS STOLEN, OVER AND OVER ... AND A HOME THEFT ALSO THAT WE THANKFULLY AVOIDED ... BUT ONLY BECAUSE I WAS SMART ENOUGH TO COPY THE CFPB.
08/30/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 91326
Web
URGENT ATTENTION REQUIRED XXXX XXXX, XXXX Mr. Cooper/Nationstar Mortgage XXXX XXXX XXXX XXXX. XXXX XXXX XXXX Attention : Customer Relations RE : Homeowner, XXXX XXXX XXXX - Loan # XXXX T.S. # XXXX This is a qualified written request under Section 6 of the Real Estate Settlement Procedures Act ( RESPA ). ( Tital 12, Chapter 27 of the United States Code, 12 U.S.C. I am XXXX XXXX XXXX, Loan number home loan # XXXX, T.S. # XXXX, ( Phone number XXXX. Address XXXX XXXX XXXX, XXXX XXXX XXXX XXXX. Foreclosure Sales Date XXXX XXXX, XXXX. It is my requirement to give you Notice to self remedy before we will be allowed to seek relief up to and including the full market value of the Home In question and other potential damages. Request : Please open a case & stop foreclose pending resolution of this matter. You are in violation of the California Home Owner Bill of Rights restriction on dual track foreclosure. Facts : On XXXX XXXX, XXXX, You opened an offer to my client for modification in a call with your staff XXXX XXXX XXXX ( XXXX ). On XXXX, I talk to XXXX ( XXXX ), when he wonders why he had not yet received the application promised on XXXX XXXX, XXXX told me to keep waiting for the USPS mail. On XXXX XXXX, in a call with XXXX XXXX, ( XXXX ), she sent me 2 emails with modification applications that same day. I both faxed on XXXX XXXX, ( See proof of fax confirmation attached ) and mailed with USPS expired priority mail received by Nationstar on Monday, XXXX. XXXX, his full requested documents & application. ( See USPS proof of delivery attached ). In a Nationstar letter dated XXXX XXXX, you confirm receiving my correspondence dated XXXX XXXX, that was my requested Modification document and application. It took me only 13 days after I received the application to mail and fax it in to Nationstar. Nationstar ALSO dated another conflicting letter XXXX XXXX, from XXXX XXXX, Advocacy Manager ostensively saying Nationstar did not receive the Application / Documents for modification and preceded in that new letter to open up yet another NEW offer for modification & enclosing another unnecessary application. Her letter was an attempt to help me. However, it shows substantial confusion on the part of Nationstar and has confused my client who needs to understand if you have LOST my submission? Notwithstanding all of the above, Nationstar sent a Notice of Trustee Sale for XXXX XXXX, XXXX, XXXX XXXX, with XXXX XXXX services, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX. On of the two, Nationstar later dated XXXX XXXX mentioned above tell me you received my requested modification submission dated XXXX XXXX, BUT YOU WILL RESPOND NO LATER THEN XXXX XXXX?!! 4 days AFTER the set trite foreclosure sales date? According to my talks with Consumer Financial Protection Bureau AND The U.S. Dep OF HUD, regarding the Real Estate Settlement Procedures Act ( RESPA ), Dual Tracking is when a mortgage servicer, is simultaneously evaluating a consumer for loan modifications or other alternatives at the same time that it prepares to foreclose on the property. This is also a violation of the California Bill of Rights law of XXXX XXXX XXXX, designed for fairness in the Foreclosure process for homeowners. According to this Law recovery of damages will be available following a foreclosure sale. As I stated above, It is my requirement to give you Notice to self remedy before we will be allowed to seek relief up to and including the full market value of the Home In question and other potential damages. This letter serves that purpose. I understand that under Section 6 of RESPA you are required to acknowledge my request within 20 business days and must try to resolve the issue within 60 business days I have has requested a case be opened at RESPA. Director, Office of RESPA US Department of Housing and Urban Development XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX hsg-respa@hud.gov I Have requested a case be opined with the Consumer Financial Protection Bureau ( CFPB ), XXXX XXXX XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX. XXXX, XXXX XXXX Under the law, it is Illegal to threaten civil litigation. Please let me advise you I wish to move forward with such action if ever my home is sold without the opportunity to receive the Keep You Home California ( KYHC ), $ XXXX Principal Reduction Program Grant, that he was once approved for and has just re-opened that government grant program only as of this XXXX XXXX, the KYHC, office will need time also to evaluate and re-approve me once more. As well as any opportunity Nationstar will offer in its response to the XXXX XXXX, submitted modification application/documents. I am a Former XXXX XXXX XXXX of the highest ranking. I am man of means and can pay a proper home loan mortgage payment reflective of the massive los of value in his home and his hardship story that combined created this situation. I will seek legal help to fix the damage the seems to be coming because of Nationstar design or mistake. I will be prepared to move forward ASAP. I will wait for you cancelation of the pending sales date. Please fix these administrative and civil law violations mentioned above. Please resolve or call me at once. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX Phone : XXXX cell Total 3 pages
09/22/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NJ
  • 07712
Web
On XX/XX/XXXX, I spoke with XXXX XXXX a representative at XXXX regarding my XXXX mothers mortgage, she told me that the mortgage would be serviced by Nationstar starting XX/XX/XXXX. Foreclosure date was scheduled for XX/XX/XXXX. On XX/XX/XXXX, Nationstar started to service my XXXX mothers mortgage, Estate of XXXX XXXX from XXXX XXXX. I called Nationstar to discuss the impending foreclosure and to apply for a short sale and Nationstar stated that they did not have the information in their system yet and to call them onXX/XX/XXXX. OnXX/XX/XXXX, Nationstar officially changed its name to Mr. Cooper, which caused many software and integration issues, which made the process of transfer over my file even slower. Called onXX/XX/XXXX, spoke to XXXX, still the information on my mothers mortgage was not in their system and was asked to call back on Tuesday. Called back on XX/XX/XXXX, spoke to XXXX finally had the information in their system, but could not speak to me because they did not have the executor information, naming me the executor of my mothers estate. I was asked to email or fax over the necessary paperwork and that it would take them 3-5 business days to process in their system. Bear in mind, that all this information had been previously submitted to XXXX, was in part of the file that took the 10 days to download, but they were too lazy to read through the file. I emailed and faxed over the requested paperwork on XX/XX/XXXX Called onXX/XX/XXXX and spoke with XXXX XXXX. she told me there was not a foreclosure date scheduled yet and that it was on hold. Also spoke with XXXX in the short sale department and she told me to have my real estate agent enter the property information in the XXXX system. On XX/XX/XXXX, I called and was informed that the foreclosure sale date has been postponed and there is not a new date yet. My Realtor, XXXX XXXX, was having trouble uploading the property info into XXXX. the Short Sale contract had been executed on or around XX/XX/XXXX, and was just awaiting approval. It was from a very qualified third party buyer with excellent credit and income, and was offering to pay all-cash. On XX/XX/XXXX, the realtor was still having trouble uploading into XXXX short sale system, so she tried to give it to my attorneys assistant, XXXX XXXX, to enter. She was on vacation for a week then was in court for a week. On XX/XX/XXXX, I called Mr. Cooper and I was told that the property was still not in the system, and if it was not PRECISELY spelled and addressed as they have it, it will not upload. He said that they may have listed the address as XXXX XXXX XXXX XXXX, rather than the correct way of spelling it as XXXX XXXX, without the XXXX between XXXX and XXXX I relayed this information to XXXX XXXX, who promised to get it done. I gave her the contact info for XXXX software for help. I was also told to call the foreclosure attorneys, XXXX XXXX XXXX & XXXX, which I did, and left messages with several people, including XXXX XXXX, who is listed on the foreclosure sale as the contact person for the foreclosure. I never received a return call. XX/XX/XXXX, Saturday, I received a late email from XXXX XXXX that it was success uploaded to XXXX. OnXX/XX/XXXX, Monday, I called XXXX at Mr. Cooper, and she confirmed that info was successfully set up in XXXX. She told me it then had to be assigned a negotiator, and then he had to review the file, and assign it of an appraiser, who would then have to go to site and inspect, and write up an appraisal and submit back to negotiator. Negotiator would then have to decide it offer price in existing four-month-old short sale contract was adequate. This all had to be done before the XX/XX/XXXX foreclosure date, and they were not allowed to postpone the foreclosure unless they had an approved Short Sale. I was informed that this typically takes 37 days window, and it rarely gets approved any quicker. On XX/XX/XXXX, the short sale was declined because it was now too close to the scheduled foreclosure date. I feel I was set up for failure with Nationstar/Mr. Cooper. They could have told me everything I needed to do all at once instead of giving me bits and pieces, every time I called. They lied to me that the foreclose had been adjourned indefinitely subject to my good faith efforts to get the short sale approved. I received the same riggamoral from XXXX, the loan servicer prior to its transfer to Nationstar. I called the attorney representing the lender in the foreclosure, and left repeated messages, and they never returned any of my many calls. They also have me listed as a defendant incorrectly on the foreclosure complaint. I am listed not only as the executor of my mothers estate ( TRUE ), but also individually ( FALSE ). For months now, I have been telling everyone remotely involved in theirs mess that I am not part of this mortgage, and it was my mothers mortgage ( wherein, by the way, they charged her {$10000.00} in fees and points to refinance her existing {$40000.00} mortgage up to a {$60000.00} mortgage, so she paid {$10000.00} to obtain another {$20000.00} in mortgage amount, or a net amount of {$10000.00}. ) I was NEVER a co-signor or co-guarantor on this mortgage, yet I am being sued individually, which means they can execute a judgement against me personally.
08/30/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 91326
Web
URGENT ATTENTION REQUIRED XX/XX/XXXX XXXX. XXXX/Nationstar Mortgage XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Attention : Customer Relations this is a case of Dule tracking RE : Homeowner, XXXX XXXX XXXX - Loan # XXXX T.S. # XXXX ONE ADDRES IS ALREADY ON THE LETTER HERE IS THE OTHER ADDRES This is a qualified written request under Section 6 of the Real Estate Settlement Procedures Act ( RESPA ). ( Tital 12, Chapter 27 of the United States Code, 12 U.S.C. I am XXXX XXXX XXXX, Loan number home loan # XXXX, T.S. # XXXX, ( Phone number XXXX. Address XXXX XXXX XXXX XXXX XXXX CA XXXX. Foreclosure Sales Date XX/XX/XXXX.!!!!! 4 business days from now It is my requirement to give you Notice to self remedy before we will be allowed to seek relief up to and including the full market value of the Home In question and other potential damages. Request : Please open a case & stop foreclose pending resolution of this matter. You are in violation of the California Home Owner Bill of Rights restriction on dual track foreclosure. Facts : On XX/XX/XXXX, You opened an offer to me for modification in a call with your staff XXXX. XXXX XXXX ( XXXX ). On XXXX, i talk to XXXX ( XXXX ), when he wonders why he had not yet received the application promised on XX/XX/XXXX, XXXX told me to keep waiting for the USPS mail. On XX/XX/XXXX, in a call with XXXX XXXX, ( XXXX ), she sent me 2 emails with modification applications that same day. My client both faxed on XX/XX/XXXX, ( See proof of fax confirmation attached ) and mailed with USPS expired priority mail received by Nationstar on Monday, XXXX XXXX, my full requested documents & application. ( See USPS proof of delivery attached ). In a Nationstar letter dated XX/XX/XXXX, you confirm receiving my correspondence dated XX/XX/XXXX, that my requested Modification document and application. it took me only 13 days after he received the application to mail and fax it in to Nationstar. Nationstar ALSO dated another conflicting letter XX/XX/XXXX, from XXXX XXXX, Advocacy Manager ostensively saying Nationstar did not receive the Application / Documents for modification and preceded in that new letter to open up another NEW offer for modification & enclosing another unnecessary application. Her letter was an attempt to help me However, it shows substantial confusion on the part of Nationstar and has confused me i needs to understand if you have LOST my submission? Notwithstanding all of the above, Nationstar sent a Notice of XXXX XXXX for XX/XX/XXXX, XXXX XXXX, with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX, XXXX. On one of the two, Nationstar later dated XX/XX/XXXX, mentioned above tell you received his requested modification submission dated XX/XX/XXXX, BUT YOU WILL RESPOND NO LATER THEN XX/XX/XXXX?!! 4 days AFTER the set trite foreclosure sales date? According to our talks with Consumer Financial Protection Bureau AND The U.S. Dep OF HUD, regarding the Real Estate Settlement Procedures Act ( RESPA ), Dual Tracking is when a mortgage servicer, is simultaneously evaluating a consumer for loan modifications or other alternatives at the same time that it prepares to foreclose on the property. This is also a violation of the California Bill of Rights law of XX/XX/XXXX, designed for fairness in the Foreclosure process for homeowners. According to this Law recovery of damages will be available following a foreclosure sale. As I stated above, It is my requirement to give you Notice to self remedy before we will be allowed to seek relief up to and including the full market value of the Home In question and other potential damages. This letter serves that purpose. I understand that under Section 6 of RESPA you are required to acknowledge my request within 20 business days and must try to resolve the issue within 60 business days i have requested a case be opened at RESPA. Director, Office of RESPA US Department of Housing and Urban Development XXXX XXXX XXXX XXXX XXXX XXXX XXXX DC XXXX XXXX i have requested a case be opined with the Consumer Financial Protection Bureau ( CFPB ), Director XXXX XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX D.C. Under the law, it is Illegal to threaten civil litigation. Please let me advise you my client has informed me he wishes to move forward with such action if ever his home is sold without the opportunity to receive the Keep You Home California ( KYHC ), $ 100K Principal Reduction Program Grant, that he was once approved for and has just re-opened that government grant program only as of this XX/XX/XXXX, the KYHC, office will need time also to evaluate and re-approve my client once more. As well as any opportunity Nationstar will offer in its response to the XX/XX/XXXXsubmitted modification application/documents. i was a Former California Official of the highest ranking. i am a man of means and can pay a proper home loan mortgage payment reflective of the massive los of value in his home and his hardship story that combined created this situation. I will help him all i can to fix the damage the seeds to be coming because of Nationstar design or mistake. I will wait for you cancelation of the pending sales date. Please resolve or call me at once. Sincerely, XXXX XXXX XXXX home owner phone XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Total 3 pages
12/19/2017 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • FL
  • XXXXX
Web Servicemember
MR COOPER HAS STOLEN OUR XXXX XXXX AND XXXX XXXX PAYMENTS USING WIRE FRAUD. WE REQUESTED, IN WRITING, COPIES OF THE RECORDINGS OF OUR CONVERSATIONS WITH THEIR STAFF FOR EVIDENCE FOR OUR STATE AND FEDERAL ATTORNEY GENERAL COMPLAINTS WE WILL BE FILING ... AND THEY REFUSED TO COMPLY. MR COOPER IS A PROVEN CRIMINAL ENTERPRISE DISGUISED AS A LEGITIMATE BUSINESS. WHEN YOU ADD THE 2 STOLEN PAYMENTS TO THE ESCROW THEFT OF {$1500.00} AND THE ADDITIONAL {$2000.00} IN ILLEGAL ATTORNEY AND OTHER FEES USING WIRE FRAUD AND MAIL FRAUD ... WE FIND ONE VICTIM WITH OVER {$5500.00} STOLEN USING CRIMINAL INTENT AND FRAUD. ON THE RARE OCCASION WHEN THEY REVERSE A THEFT, THEY HAVE STILL VIOLATED SEC LAWS BY CREATING AN ILLEGAL PROFIT STREAM, ... USING MONEY THAT WAS NEVER THEIRS ... TO CREATE INTEREST PAYMENTS/ILLEGAL PROFITS. MR COOPER ALSO FAILS TO COMPLY WITH ANY OF THE BASIC CONSUMER AND SERVIING LAWS, MOST NOTABLY FAILURE TO FOLLOW THE RESPA ( REAL ESTATE SETTLEMENT PROCEDURES ACT ). IN THEIR SICK SAD WORLD, THEY HAVE BEEN PROVEN TO STEAL HOMES AND FORECLOSE WITHOUT NOTIFICATION, WE HAVE IT IN WRITING, WITH CFPB COPIED ... BUT LET 'S NOT JUST TAKE MY WORD FOR IT ... HEAR FROM SOME OTHER MR COOPER VICTIMS YO CONFIRM THIS IS INTENTIONAL AND CRIMINAL VICTIM # 1 ~ ANOTHER WIRE FRAUD HOME SALE ~ Date received : XXXX/XXXX/XXXX Consumer 's state : FL Product Mortgage Sub-product : Conventional home mortgage Issue Struggling to pay mortgage Consumer Complaint Narrative Nationstar Mortgage became servicer of my mortgage for XXXX XXXX XXXX. While I was doing a modification with Nationstar/Mr. Cooper ( now ) XXXX filed foreclosure had a sale etc. sold property at sale did not notify me or my attorney at that time also I was in CH XXXX/Bankruptcy .... VICTIM # 2 ... PAYMENT THEFT USING WIRE FRAUD ~ " Date received : XXXX/XXXX/XXXX Consumer 's state : CA Product Mortgage Sub-product : Conventional home mortgage Issue Struggling to pay mortgage Consumer Complaint Narrative The Mortgage Company was formerley Nationstar, now renamed Mr Cooper. In XX/XX/XXXX I was advised by a representative of Nationstar that they were able to apply money from a suspense account to a repayment plan I was on. Later i was informed that was an error by their employee '' ... VICTIM # 3 ... CRIMINAL CONVERSION ... COLLECTING ON A LOAN THEY DON ; T LEGALLY OWN DUE TO FRAUDULENT OR MISSING PAPERWORK ~ " XXXX Company name NATIONSTAR MORTGAGE Company response to consumer Closed with explanation Timely response? Yes Date received : XXXX/XXXX/XXXX Consumer 's state : CA Product Mortgage Sub-product : Conventional home mortgage Issue Applying for a mortgage or refinancing an existing mortgage Consumer Complaint Narrative Hello! My husband and I are in the process of applying for a HELOC on our home. In the process of collecting all of the documentation needed, we discovered that Nationstar Mortgage / Mr. Cooper ( our mortgage servicer ) does not have a copy of our Mortgage Note ... VICTIM # 4 ~ STOLEN HOUSE PAYMENTS USING WIRE FRAUD ~ ". They did not credit me for the first payment ( phoned in check # XXXX ), and were using my second payment as my first, and my third payment as a second payment. The fourth payment was also not credit to me '' ... VICTIM # 5 ~ ILLEGAL FEES ~ " My suspicions are they have found my payments, but are deducting all the late charges that should be completely removed '' ... VICTIM # 6 ~ " UNWANTED LOAN MODIFICATION ~ " I 'm also puzzled why they claim to have completed a new modification on XX/XX/XXXX ... Why? I did n't need a modification, I needed them to apply my payments correctly ... ..Something they failed to do. '' ... VICTIM # 7~ " ESCROW FRAUD ... ATTEMPTED HOME THEFT USING WIRE AND MAIL FRAUD ~ " There was no shortage in my escrow account. However, I received a new escrow statement from Nationstar dated XX/XX/XXXX, falsely declaring that my escrow account was short { {$1200.00} }. Since my property taxes did not increase by that amount, and I had never missed a payment, it is not possible that my escrow account was that short '' ... VITIM # 8 ... MAIL /WIRE FRAUD ... FAILURE TO FOLLOW THE RESPA XXXX " The strangest part about this sequence of events is that the { {$1000.00} } disbursement Nationstar made to pay for the insurance premiums was never reflected on any of my Nationstar mortgage statements as required. '' ... VICTIM # 9 ~ " FAKE CUSTOMER SERVICE ~ " also mentioned she had reached out to the prior mortgage company, XXXX, to request information on my escrow account from them, but nothing ever came of that. XXXX XXXX has apologized to me for providing poor customer service and for failing to respond to my questions, and for not being able to solve these problems, but she has also refused to forward my questions to other qualified representatives at Nationstar to seek answers to my questions. It is now simply avoidance ... VIXTIM # 10 `~ MORE ESCROW FRAUD ~ " Nationstar has not explained the irregularities in my escrow account ( shortages, missed disbursement line items on statements, sending payments to insurance without invoices, etc. ) '' ~ VICTIM # 11 ~ " MORTGAGE FRAUD /ESCROW FRAUD ~ " I suspect this ruse is intended to create mythical delinquencies for unsuspecting mortgage holders. '' ~ VICTIM # 12
06/22/2017 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • TX
  • 77429
Web
Im filing a complaint against Nationstar Mortgage (NSM) and their hired counsel XXXX XXXX XXXX , which is an inexperienced associate attorney for XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Im currently in the middle of an active litigation case with NSM, XXXX XXXX has been attempting to mediate the grievances that I have with NSM. On a number of different occasions XXXX advised me that the arguments being alleged in my lawsuit are outside of the statute of limitations and she encouraged me to dismiss my civil suit, I refused. Then she came back a few weeks later with a settlement offer from NSM, offering me $XXXX, in return I must dismiss the civil lawsuit, again I refused. On or aboutXX/XX/XXXX, XXXX requested that I complete a written offer of my own for which I would consider dismissing my lawsuit in return for a specific settlement amount from NSM. On XX/XX/XXXX, I submitted a written settlement offer as well as I sent XXXX a full modification request for assistance package for review since my account has been forced into delinquency from NSM, errors. Since my loan is coded as litigation when I call NSM, Im directed to contact XXXX and the law office that she represents. I was also advised by all of NSM, personal on multiple occasions that all communications and requests must go through XXXX and the law firm. This is the reason why I sent XXXX the request for modification assistance package along with my settlement demand letter for NSM, to review. On several separate occasions, I have requested XXXX to give me a status update on both the modification request documents as well as my settlement request for NSM. On several instances via email communications, XXXX led me to believe that my documents and requests were still under review. See XXXX email responses that were received via email when I requested updates: * On XX/XX/XXXX, at XXXX XXXX, wrote: Hi XXXX, I have not heard back on the modification. I will follow up with my client again on the status of the foreclosure and potential to modify the loan. Thanks, * On XX/XX/XXXX, at XXXX XXXX, wrote: Hello, XXXX XXXX, Thank you for following up! I had intended to call you this week to discuss. I inadvertently misread the scheduling order and no continuance is needed as the deadlines are for XX/XX/XXXX instead of XX/XX/XXXX. I followed up again this week conveying your desire to modify your loan and I am working towards a final resolution of this matter. I will be in touch next week. Thank you for your cooperation. Best, XXXX XXXX On XX/XX/XXXX, I received the text below from XXXX, basically attempting to extort me into agreeing to dismiss my civil lawsuit, in return for reviewing my loan for modification assistance and $XXXX. I might add that I submitted documentation for assistance as instructed by NSM, on XX/XX/XXXX, and NSM is refusing to review my FHA loan for assistance unless I accept $XXXX and dismiss my claims against them. PRIVILEGED & CONFIDENTIAL | FOR SETTLEMENT PURPOSES ONLY XXXX Nationstar will agree to review you for a loan modification and make a payment of $XXXX to you in exchange for dismissal of your lawsuit. The terms are detailed below: 1. Nationstar will review you for a loan modification after you execute and supply to Nationstar all documents necessary to evaluate and consider you for a loan modification within 21 days of receipt of the application from Nationstar. You also agree to execute and supply all supplemental documents within 21 days of Nationstar's supplemental document requests. You further acknowledge that this is only an agreement to properly evaluate and consider you for a loan modification once all required documents are submitted, and this agreement in no way requires Nationstar to offer the you a loan modification and in no way guarantees you a loan modification. 2. Nationstar will pay you $XXXX in exchange for your agreement to file a joint stipulation of dismissal with prejudice no later than XX/XX/XXXX. You agree to release Nationstar, as well as Nationstar's related and affiliated entities and each of its respective agents, representative, principals, servicers, successors-in-interest, and predecessors-in-interest from any claims that were asserted or could have been asserted in the lawsuit. This release shall be construed broadly and shall include, without limitation, Nationstar and its respective agents and representatives. 3. You agree to execute a more detailed settlement agreement that will detail the rights, duties, and obligations set forth and will include among others your obligation to keep the settlement confidential and provisions reflecting you received no tax advice from Nationstar and Nationstar will report any taxable consequences to the IRS as required under the Code and applicable to the facts of this case. Please let us know if you are in agreement and we will proceed with drafting the dismissal pleadings and long form settlement agreement. The parties agree an affirmative response to this email with constitute a binding agreement to settle. Thanks, XXXX XXXX XXXX Associate, XXXX XXXX XXXX XXXX XXXX XXXX XXXX | XXXX XXXX XXXX | XXXX XXXX | XXXX, TX XXXX Dir: XXXX | Main: XXXX | Fax: XXXX XXXX
11/07/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • MD
  • 20785
Web
As of XXXX/XXXX/XXXX, my mortgage was transferred from XXXX to NATIONSTAR MORTGAGE LLC d/b/a Mr. Cooper. I was working with XXXX to resolve an issue with my escrow account. Since the beginning of my loan with XXXX, my property tax and my hazard insurance was handled through escrow. Effective XXXX/XXXX/XXXX, XXXX approved removal of my hazard insurance from escrow ( reference letter dated XXXX/XXXX/XXXX ). After XXXX/XXXX/XXXX, escrow only handled property taxes and I paid hazard insurance. The following year around XXXX of XXXX, I applied for a loan modification. One of the loan modification prerequisite was I pay a reduced mortgage amount for 5 months known as a trial period. These payments must be paid on time before I receive the loan modification official documents to be accepted, signed and approved. I successfully completed on time all trial period loan payments. The loan modification documents were sent to me for review, approval and signature. If my loan modification is accepted, signed and approved, one of the conditions of the loan modification is the hazard insurance must be re-added back into escrow. Because of this loan modification requirement to re-add hazard insurance to escrow and the increase of my projected monthly mortgage amount, I decided to reject the loan modification. This loan modification would actually make my monthly mortgage worse. Loan modification documents were not approved and signed. Per my XXXX XXXX and single point of contact ( XXXX XXXX XXXX ), everything will fall back to like it was prior to loan modification request. I will resume paying my original mortgage payment prior to the trial period. Also since the loan modification was never signed and approved, my escrow should still be the same. Escrow should continue to handle property tax and I handle hazard insurance. THE PROBLEM IS MY ESCROW ACCOUNT WAS CHANGED. XXXX RE-ADDED HAZARD INSURANCE TO ESCROW. THEY NEVER COMMUNICATED THIS ACTION TO ME. Since the loan modification was rejected and never approved, escrow account should not be touched. PROBLEMS : 1 ) XXXX added the hazard insurance back into my escrow. I need to understand why? Since the loan modification was rejected and never approved, why was this done? There was no communication to me that hazard insurance was being added back. I contacted XXXX several times to get hazard insurance removed. They refused to remove it because it is in there system I was late on monthly payment. This bring me to problem # 2. 2 ) I dont understand why I am in the system as being late on any mortgage payment. Since XXXX took over my mortgage account, all payments including trial period payments were PAID ON TIME. Please reference history of payments. If any payment was late, they would not have sent me official loan modification documents for approval. I need to clearly understand why I am showing late on payment? What need to be done to correct this error in this system and clear my name? Also, if anything was sent to credit bureaus, this need to be cleared up? I was told by the XXXX specialist all my timely payments from trial period payments will update system and bring everything back to current correct status. APPARENTLY THIS DID NOT HAPPEN. 3 ) Hazard insurance was duplicate paid. Because hazard insurance was added back to escrow with no communication to me, the escrow account paid hazard insurance and I also paid hazard insurance. Again, need to understand why hazard insurance was added back to escrow? Escrow should not have been touched ( per XXXX XXXX XXXX XXXX XXXX. I contacted XXXX XXXX about the hazard insurance duplicate payment. They are refunding to me XXXX of the payments. This hazard insurance in escrow need to be resolved ASAP to avoid any future duplicate payments. 4 ) I received annual escrow analysis dated XXXX/XXXX/XXXX. This analysis is next year mortgage payment projections and any escrow shortage or overage. Because of hazard insurance being added back to escrow, this analysis included projections for hazard insurance payments. Again, why was hazard insurance added? What need to be done to clear my name and resolve this? How do I get another CORRECT annual escrow analysis done? This is critical because it affect next year mortgage payments and if there is any shortage or overage. THIS ESCROW PROBLEM WITH HAZARD INSURANCE BEING ADDED HAD FOLLOWING IMPACTS : -- duplicate payments -- unfair and not accurate payment information reflected in systems -- by paying the hazard insurance from escrow, decreased money in escrow account. -- inaccurate and unfair annual escrow analysis was done that impact next year mortgage payment projections and determination of escrow shortage or overage. XXXX was contacted many times to resolve this. I am now with a new mortgage company. Please let me know what need to be done to resolve this? All supporting information is in the system. I contacted my new mortgage company ( Mr Cooper mortgage company ) 3 times. I was told they are still boarding my information from XXXX. The new date is now XXXX/XXXX/XXXX. I need this escrow problem resolved. This give me a XXXX and a half to get this resolved.
05/14/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • CA
  • 90016
Web
Mr. Cooper received a payment in the amount of {$58000.00} on my behalf on XX/XX/XXXX from a federally funded consumer entity called Keep Your Home XXXX. At first, Mr. Cooper staff told me the monies were received on XX/XX/XXXX ( XXXX XXXX ). Another person, XXXX XXXX, told me the monies were " applied '' on XX/XX/XXXX. Apparently the monies were indeed received and placed in some kind of account by Mr. Cooper but were not acted on until, according to XXXX XXXX in a conversation we had on XX/XX/XXXX, until XX/XX/XXXX. XXXX XXXX in his response to my previous complaint said several times that Mr. Cooper had to check with the " state '' first to see if a payoff was allowed. That reference to " the state '' is vague and ambiguous at best and designed for obfuscation at worst. I was told by XXXX XXXX of Customer Service Escalation that XXXX meant Keep Your Home California by his reference to the " state. '' That is ridiculous. Mr. Cooper deals with this entity on a regular basis. It's a huge mortgage conglomerate that knows the difference between the " state '' ( which I construed to mean a real state like XXXX XXXX or XXXX XXXX ) and a federally funded consumer entity designed to prevent foreclosure. Referring to the " state '' implies Mr. Cooper was seeking regulatory guidance from the State of XXXX ( or perhaps XXXX ). That was not the case at all. Keep Your Home XXXX is NOT the " state. '' He knows this. I know this. You know this. I had already spoken to Keep Your Home XXXX several times and was told by XXXX XXXX and a woman named XXXX XXXX that XXXX has no say-so as to how Mr. Cooper determines to apply the monies. Even if XXXX or whoever felt the need to call XXXX, despite hundreds of clients they already have in this program, only a quick phone call would have told Mr. Cooper staff what I was told : It's up to Mr. Cooper how to apply the funds. He knew it when he wrote his response. XXXX does not make banking regulations or policy for Mr. Cooper or any other entity. He also knows that. As well, he provided no substantive response as to why the monies were not placed in an interest-bearing account -- especially when I received a payoff explanation telling me that I WOULD BE CHARGED {$7.00} IN INTEREST PER DAY. Where does Mr. Cooper, which is as XXXX XXXX explained, a customer friendly entity designed to " take a customer by the hand '' and walk him or her step by step through the process, get off abandoning me, not allowing me to communicate with their HHF division, not providing me a dedicated point person to receive consistent, correct and timely information, and also allowing XXXX XXXX to give me a phone number that was always busy ( which I believe was designed to give me the runaround ). XXXX XXXX tried that XXXX number and told me it was a number that appeared to be part of the Mr. Cooper company but had no identification on it. He also tried the XXXX number and noted the constant ringing and no voice mail. The IRONY is that the XXXX XXXX " corrected '' me by telling me that I used XXXX instead of XXXX, EXCEPT THAT THE XXXX NUMBER ONLY RINGS. It does not go to any voice mail or answering system. My guess is that XXXX did not even try the number himself. Always ringing is just as bad as always getting a busy signal -- IT'S NOT THE SOUND THAT'S IMPORTANT. WHAT IS IMPORTANT IS THAT I COULD NOT GET THROUGH. Even if XXXX XXXX has simply not set up her voice mail, what is the point of her giving me a number that reaches nothing? Because as soon as I got that " corrected '' number from XXXX I started calling. For days ( and nights ) it simply rang and rang. Just at this moment I dialed, and all it does it ring still. In fact, it rang 17 times before going dead and dropping the call. It is not about the number per se but the pattern of distancing me from this process on the part of Mr. Cooper. They took their time and did not pay attention to my many instances of my reaching out and trying to get in contact with someone, ANYONE, who could could shepherd me through this process in a timely manner. Had that happened, the money would have been applied before another calendar month ( XX/XX/XXXX ). The conversation with XXXX XXXX on XX/XX/XXXX is the FIRST TIME I EVER EVEN HEARD THAT DATE. He referred to XX/XX/XXXX as the day " adjustments '' were made. How does that differ from the previous date I was given of XX/XX/XXXX? And what about XX/XX/XXXX? Where did that date come from? What are adjustments and how do they differ from applying monies? I DO NOT ACCEPT IT TOOK MR. COOPER 17 days to make one phone call and get one simple answer their HHF department already knew the answer to AND also referred to XXXX as the " state. '' I call BS. Mr. Cooper is a huge business that knows better than to leave clients hanging. They took monies earmarked for me and DID NOT ACT. At least XXXX cleared up they received the monies on XX/XX/XXXX, but if Mr. Cooper just lets them sit there and does nothing until they get around to it, I AM ONE THE WHO HAS TO PAY. IS THAT NOT A SUPREME INSULT AND IRONY WHEN I BECAME ELIGIBLE FOR THE MONIES BECAUSE I QUALIFIED AS A LOW-INCOME PERSON?
04/27/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 33025
Web
The problem stems from one mortgage company selling or transferring loans to other companies as in the case of Nationstar DBA Mr. Cooper with whom I have been dealing with for the most part. First off, I was never even notified about any change of name in Mortgage companies & so I continued making my pymts thru my back to Nationstar, while receiving statements from Mr. Cooper with unexplained escalated numbers as the current amount due. I tried to reach out to them for answers but was railroaded from one to the other each time I called. I continued to make the monthly payments as stipulated, even more so, as I would round off the numbers to exceed that amt.Recently, a very good family friend of the US Military was visiting and she brought all these inconsistencies to my attention and so in the middle of XX/XX/2018, I gave her authorization to speak with Mr. Copper on my behalf, as she happened to be a Finance person as well as a Law advocate. She began to make some progress as she spent long hours doing her own reconciliation of the charges vs the payments made based on both Mr. Cooper 's statements as well as MY own bank statements, and informed me that there were unapplied payments unaccounted for, including continuous overpayments on my part. For the past 12 years, I have been paying my own Home Insurance and Taxes out of my own pocket and did not require having an escrow account up until recently, when, in the process of changing Home Ins co., there was a 3 week delay in the initial transition resulting in a missed monthly pymt to the original home ins co as the completion of the new Ins co did not take effect immediately. Due to this untimely issue with the home ins., there was a force placed ins issued to me and was added as an Escrow account to my existing loan - without informing me about this. Therefore, I began paying the new Ins co, XXXX, out of pocket as I was unaware of Mr. Copper sending them any monies for the same policy. The problem had been initiated long before I was made aware of all these financial blunders withing the system of Mr. Cooper as NO ONE ever said anything to me about all these happenings. The bottom line here is that there are unresolved issues with the following that they are not cooperating with me to resolve nor are they providing me with any answers. No one returns calls or responds to emails as the person who is in touch with them have been given all kinds of contact information with NO response or follow up. They claimed to have paid their own force placed ins co initially and received a partial refund from them - when XXXX did not even process my initial pymt. even though they had it in their possession awaiting a current Inspector 's report, which they received later. Mr. Cooper claimed that they just went with MY own Ins co as the one for the escrow, yet, still did not inform me of this and so I was still under the impression that I am to pay my Ins myself. I still did not realize all this was taking place even after receiving a partial refund of my pymt to XXXX with NO explanation as well. Suddenly, Mr. Cooper went from billing me in the XXXX XXXX dollar amounts to XXXX XXXX dollar amount. No explanation too, until our family friend brought everything to light. Her first suggestion was to re-finance with another company for a better rate since we were stuck with paying 6.87 % for the past 12 years and without fail each month. I was ready to do so only to find out that Mr. Cooper had placed derogatory remarks on my credit report which they intentionally did knowing that I may be re-financing with someone else but would not be given a rate that I may be entitled to as an excellent payer. Even NOW, when I view my loan 's profile on their website, it is still showing that there is XXXX due forXX/XX/XXXX when, in fact, I had already made the XX/XX/XXXX pymt since XX/XX/XXXX. I had paid {$2600.00} when it was supposed to have been {$2500.00}. I have been paying exorbitant amounts like clockwork since the inception of this loan and all I want to do is to get away from this company who has no clue about accounting, billing, payment receipts & applications etc. There's NO one said person that one can speak with to get this resolved as they all seem to be playing the same game to someone they can easily manipulate. My job doe not allow me to be spending hours on the phone trying to get answers and so I did designate someone else to follow thru with this and now have resorted to going thru CFPB to get the attention of a supervisor or manager there to correct all these blunders asap. The only email address given for a spvsr is as follows : XXXX & the only direct # for soneone in Acct.Resolutions is as follows : Spvsr XXXX at XXXX XXXX ext XXXX. She did speak with the assigned person and promised to investigate the whole matter but never responded in any way. I have not scheduled or authorized any future payment for XX/XX/XXXX at this point until I know exactly where all my past payments are and what is the true amount due. I loo forward to hearing from you to bring this to a positive close.
02/27/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • MD
  • 210XX
Web
My husband passed away on XX/XX/XXXX 0f XXXX. The following month in XXXX I notified Mr. Cooper ( Which was then Nationstar Mortgage ) about my husband 's passing sending a copy of the death certificate and my id as I am listed as his spouse and next of kin I maintained contact with them and transacting with them making payment towards the mortgage and speaking with the various representatives that called me. Prior to my husband 's passing the account was past due I contacted Nationstar mortgage and made payments bringing the account current. In XXXX I fell behind on the payments at which point I entered into a trial period plan with Mr Cooper to make trial payments in XXXX, XXXX and XXXX I have attached my bank statements showing payments posting on XXXX, XXXX and XXXX in the amount agreed upon XXXX. I received a packet from Mr. Cooper in XXXX advising that I was eligible for the modification and instructions on how to accept the offer. I signed all the documents on XX/XX/XXXX accepting the term of the modification and returned it to them ( copies of these documents are also attached ). I maintain contact with the representative who was assigned to my account. According to the terms of the modification the first payment was due on XX/XX/XXXX in the amount of XXXX at which point I called my assigned representative and made the payment with her. I was later informed that they needed a letter of administration from me stating that I was the personal representative for my husbands estate in order to proceed which I got from the courts and faxed to Mr. Cooper 's modification department on XX/XX/XXXX. On XX/XX/XXXX I received a call from a collections representative at Mr. Cooper advising that my account was in default for XXXX and could possibly go into foreclosure. I advised the representative that the account was modified at which point she told me that was incorrect, there was no modification for this account. I asked to speak with someone in the modification department and was transferred. I spoke with a modification representative who then told me that the modification was rejected because they did not have me as the representative for my late husband 's estate. I advised her that I sent in all the documentation needed including the letter of administration, the call was escalated to a team leader who explained that my case was escalated to their legal department to draft up assumption paperwork for the account and that could take a while. There also a denial letter posted online that same evening advising that my modification was declined because I did not make the trial payments on time and did not return the modification paperwork timely, which is incorrect I have attached bank statements that show all the payments in the trial period being made timely as per the amount agreed upon in the trial letter. I maintained contact with my account representative by both email and phone to keep abreast with the progress of the assumption. She kept advising that she was in contact with management about my account and that the assumption paperwork would be drafted and sent to me shortly for signature. When I called in XXXX to make a payment to the account I was advised by my account representative that I could not make a payment on the account because the system would not accept a payment, ( when logging into the mrcooper.com there was a notice on the account advising that it was not eligible for payment ) she also assured me that my case was being reviewed and they would have the documents drafted and sent to me shortly. She also promised to call and keep me updated which she did not do but I did. I have kept copies of all the documents and agreements with Mr. Cooper. Today XX/XX/XXXX I received a letter from Mr. Cooper via certified mail advising that my account was in default as of XX/XX/XXXX ( which was during the trial period which I completed successfully ) and they are now requesting a payment of XXXX by XX/XX/XXXX of XXXX to avoid foreclosure processing on the account. I feel that Mr. Cooper has dealt with me unfairly in this matter. They were made aware of my husband 's passing in XXXX of XXXX, continued to discuss the account and transact with me in the absence of a letter of administration and also remodified the loan. I did everything that they asked of me and accepted a modification of the account and never defaulted on the payments until I was advised by my account representative in XXXX of XXXX that she could not accept and process a payment for my account as we were waiting for the assumption. I am concerned about loosing my home of over 10 years and the only home that my children have known. I feel that they entered an agreement with me and I kept my end of the agreement and it is only fair that they uphold the terms of the modification and allow me to make payment to the account as I have been doing without the fear of foreclosure and being homeless. I would like them to allow me to assume the responsibility for the mortgage legally on behalf of my late husband and my children.
06/19/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • WA
  • 98375
Web Servicemember
My ex wife and I divorced in XX/XX/XXXX. I left our house in XX/XX/XXXX, and the divorce was finalized in XX/XX/XXXX. I gave her the house in the divorce decree, as there was no way she could afford to refinance at that time. I wanted my son to grow up in a safe place, so I did not put any forcing function to refinance in the divorce agreement. The house was financed through XXXX XXXX XXXX. In XX/XX/XXXX and XX/XX/XXXX, I attempted to obtain a consolidation loan to take care of my debts that I absorbed in the divorce. I took on $ XXXX in negative debt equity including 5 credit cards, a timeshare, and other debts I knew would not be taken care of by anyone other than me. The bank told me NO - debt to income ratio was too high, and if I wanted that to change, I had to refinance the house out of my name. Okay - flash forward to XX/XX/XXXX and XX/XX/XXXX. The ex missed some house payments. Nationstar took over the mortgage, did a loan modification, and told my ex that she didn't need my signature on anything because the divorce decree gave her the house. Then, they turned right around and left my name on the mortgage... Still financially obligated even though I was not party to the loan modification, nor did I sign anything in that process. I didn't find out about that until XX/XX/XXXX, when I was in the process of repairing my credit, and was given an opportunity to finance a car through a XXXX XXXX pre-approval deal. I was good one month, and the next month when I went back to check on options, I was turned down because I had missed a mortgage payment. I talked it over with the ex, and we petitioned Mr. Cooper ( who assumed the loan from Nationstar ) on XX/XX/XXXX for an assumption - get the house out of my name and just move forward. They denied that assumption on XX/XX/XXXX - said we did not qualify because of the consolidation. They had a chance to fix this at no cost to anyone - they decided not to. So, at the end of the day, I am obligated to a contract that I was not party to, yet somehow I am financially and legally liable for the house - even though my signature wasn't necessary for these institutions to do a loan modification in my name. If I had the money to refinance long ago, I would have, but she wouldn't have qualified on her own. She qualifies on her own now, as the modification eliminated the HELOC and left her with a lot of equity in the property ( almost 40 % equity based on the total loan and HELOC price ). I didn't know it was legal for someone to involuntarily include you in a contract that left you financially and legally liable for something. I didn't know that banks could ignore or leave out a party to an agreement yet still enforce financial liability on someone without their knowledge or consent. The burden of proof is on the banks to produce the documents with my signature for the modification of the loan, which they can't. Because I never saw that paperwork - I certainly didn't sign it. I talked this over with a lawyer who told me that is how they do business, and without a lot of financial resources to challenge them, they get away with this kind of stuff all the time. That is not right. As a small business owner, if I put someone else 's name on a document they had no knowledge of, I have committed contract fraud and can lose my business and even end up in jail depending on how much money was involved. It doesn't seem right that a bank has the authority to financially obligate someone to a contract they were never party to - especially after telling the ex she doesn't need my info because the divorce decree gave her the house. If that decree is good enough to nullify the need for my signature, it should also nullify the financial obligation during a modification process. If they don't need my signature to modify the loan, they don't need my name and credit on the mortgage. They should most certainly not put my name and endorsement on a contract I did not even see - much less sign. I want my name off of all financial documents related to the house at no cost to me - after all this, that is the minimum required to make this right. The banks should be held accountable for doing the right thing. Committing forgery and fraud by adding my name to a contract while acknowledging that I am not needed for the mortgage at all and then executing said contract without my signature or knowledge is beyond the realm of legality. This has negatively affected my debt to income ratio for far too long now. Up to the time of the modification, that decision was mine. After that time, the bank took away that choice for me, and they should pay for that. I have struggled with horrific credit since XX/XX/XXXX because the debt to income ratio was so lopsided, and I could not leverage anything to help me. I have paid 29.99 % interest on multiple vehicles. I have been turned down or denied many things because of my poor credit score - all of which could have been alleviated had the banks done the right thing in XX/XX/XXXX so that I could consolidate and get back on my feet.
10/18/2018 Yes
  • Mortgage
  • VA mortgage
  • Struggling to pay mortgage
  • NC
  • 28602
Web Servicemember
My Daddy, now deceased purchased a home under a 30-year VA Loan in XX/XX/XXXX for {$68000.00}. I live in this home. I was his court-appointed General Guardian and communicated with the mortgage servicers. After he passed away in XX/XX/XXXX, I struggled with the mortgage. There were plethora of servicers during this time and multiple loan modifications. > > XXXX XXXX & NationStar ( now Mr. Cooper ) was communicating with me prior to my Daddy 's death but outright refused, even once I received my Letters of Administration for my Daddy 's Estate. My phone number was the number on file and they would call me and would not talk to me. They started foreclosure process in XX/XX/XXXX and in XX/XX/XXXX. Though I had XXXX debt, I was forced to file bankruptcy in order to stop the sales. This entire span of time XXXX mortgage statements were mailed to me. > > This loan was subject to the Independent Foreclosure Review in XX/XX/XXXX and another year due to failing borrowers in the foreclosure process. I was mailed two checks from those lawsuits and never even cashed them. I have requested a review of billing several times and never received one completed request. I just filed a Qualified Written Request to Mr. Cooper and forwarded a copy to XXXX XXXX XXXX, XXXX when this XX/XX/XXXX Order to Sale resurfaced a few days ago. > > I received the Annual Tax and Interest Statement and it showed the Outstanding Mortgage principal of {$4700.00}. I requested a payoff in XX/XX/XXXX and it was {$14000.00}. I did not have the funds to payoff and continued to send payments in as I had since XX/XX/XXXX but to be honest the regularity ceased in the past 6 months. No statements still and no Default Letter. The Escrow would come periodically. Now I am being asked for {$27000.00} for REINSTATEMENT. > > I received about 5 letters on Monday informing me that I have a sale date, offering modification assistance to help stay in the house, repayment options from Mr. Cooper and XXXX XXXX XXXX, that has represented the servicers for years. The letters showed reinstatement was {$27000.00}. I called in to Mr. Cooper and asked for a loan modification. I was denied. I could not understand why and the agent would not tell me. This did not sit well with me and I called back Tuesday and spoke with an agent in the loan modification department and told her that I needed help to stay in my family home, refinance or something considering the amount of equity in this home valued at {$100000.00} is way more than what they are attempting to foreclose for. The young lady said that all she could do was send me a PAYOFF. She advised that because my PRINCIPAL BALANCE was so LOW, there were no other OPTIONS. I learned that my PRINCIPAL BALANCE was {$670.00} and that FEES on the account to include Insurance and Taxes was {$27000.00}. She stated the mortgage was 36 payments behind and seemed to say think the account had not been paid in 3 years, which is not true. She forwarded a pay history per my request and the best I can tell is the monies were held in a suspense account because my payments were not being applied. At one point, it shows I owed $ 70K+ on an original note of $ XXXX from XX/XX/XXXX. > > > The fees I question because my grass was cut, while living in the home until I finally ran the guy off. Inspections were done 4-5 times a month, until the guy stopped coming after that last conversation of WHY. It was obvious that the home was occupied, children playing, cars in the driveway and me entering or coming out of the house. There are fees associated with this loan for the time Nationstar locked me and my XXXX minor children out of the house when we went to spend the night at a friend 's in town. I called in about this incident and apologized. The fees could be for XXXX XXXX XXXX for filing the foreclosures when their client would not TALK to me which at the very least would have been needed in order to assist me the homeowner with a modification. Stopped escrow payments to taxes as well as XXXX Homeowners Insurance multiple times and force-placed insurance and sometimes coverage overlapped. > > > Yesterday, I called the VA Loan Center in XXXX and the assigned person informed me that the PRINCIPAL BALANCE is {$1000.00} and {$35000.00} in arrearages. I advised her of the total given to me the day previous and she stated there could be a difference. Mr. Cooper had advised the VA that they approved a LOAN MODIFICATION for me. The VA Loan Rep wondered why I had not keep this. I informed her that it never happened. I had not submitted a loan modification because the people had not been talking to me and did not think it was necessary. They never refused any payment, never sent a DEFAULT letter when my regular payments I had started sending lost regularity. > > > Right now I am where I have been previously except they now talk to me. I never sent my Letters of Administration in again ... so they could have TALKED to me the entire time ... Interesting. The only recourse should not be me filing bankruptcy to stop sale.
05/30/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NJ
  • 082XX
Web
!! URGENT!! My house is scheduled for sheriffs sale on Thursday, XX/XX/XXXX and I need assistance in having the lender, Mr. Cooper f/k/a Nationstar Mortgage, postpone it. I was accepted into the lenders keys for cash program, agreeing to execute a Deed in Lieu of Foreclosure in exchange for relocation funds. I was assigned a Loss Mitigation Specialist, XXXX XXXX, to handle my file. The approval for the program was pending clear title to the property and upon receipt of the title report XXXX XXXX informed me there was a lien of record - a tax sale certificate for non-payment of the municipal sewer due for XX/XX/XXXX. My lender escrows for sewer payments and this lien was solely the fault of Nationstar Mortgage ( n/k/a Mr. Cooper ) for failing to pay the sewer when due. Upon being notified by XXXX XXXX of the lien, I called the municipal tax office and was told that the lien had in fact been paid-in-full, by Nationstar/Mr. Cooper in XX/XX/XXXX and that they had sent the tax sale certificate endorsed for cancellation to Nationstar/Mr. Cooper. I provided this information to XXXX XXXX at Mr. Cooper and she said she would contact her tax department to research why this document had not yet been recorded with the County Clerks office. So not only did Nationstar/Mr. Cooper cause the lien, they also were the reason the lien was still of record. I followed up repeatedly for weeks by phone and email with XXXX XXXX with no response, no updates as to the status of the cancellation of this lien. This was the only outstanding issue preventing me from finalizing the documents for the Deed in Lieu of Foreclosure for XXXX. On XX/XX/XXXX I received an email from XXXX XXXX at Nationstar/Mr. Cooper, apparently my file had been reassigned to XXXX XXXX, XXXX XXXX was no longer involved, which I had not been made aware of. The email from XXXX XXXX was brief in nature, i.e. the lien will have to be resolved and paid off by you - that was the extent of her email. Despite emailing XXXX XXXX all the information previously given to XXXX XXXX, I received no other response so I contacted the tax office to ascertain what needed to be done to replace the cancellation document lost by Nationstar/Mr. Cooper. I was finally able to obtain the necessary document from the tax office and hand delivered same to the County Clerks office for recording on XX/XX/XXXX ; by recording this document it cleared title and would allow me to proceed with XXXX. After calling and leaving messages countless times for XXXX XXXX to contact me and sending emails, including a copy of the recorded tax sale certificate cancellation, I have never heard from her since her last email of XX/XX/XXXX. Upon calling and speaking to another representative on XX/XX/XXXX I was informed of the following : - My home is scheduled for Sheriffs Sale on XX/XX/XXXX - I was no longer in the keys for cash/Deed in Lieu of Foreclosure program because my loan had been sold to a non-XXXX lender therefore this program was no longer available to me - I questioned how Mr. Cooper was able to schedule a Sheriffs sale on my home if they no longer held my mortgage and was told that the assignment to the lender would become effective XX/XX/XXXX therefore Nationstar/Mr. Cooper could in fact schedule the Sheriffs sale This was the first and only time I had been told any of this information. My home would have gone to Sheriffs sale on XX/XX/XXXX without my knowledge. Suspiciously after this phone call took place on XX/XX/XXXX, I received a certified letter on XX/XX/XXXX from the attorney representing Nationstar/Mr. Cooper in the foreclosure action informing me of the pending Sheriffs sale. Then I received a letter from Nationstar/Mr. Cooper dated XX/XX/XXXX ( the very same day I was informed by them of the above information ) stating by federal law borrowers are required to be notified in writing whenever ownership of a mortgage loan secured by their principal dwelling is sold.. ; the letter goes on to give the details of the name of the new lender, loan servicer, etc. HOWEVER it states my mortgage was sold to the new lender on XX/XX/XXXX. I had been told by Mr. Cooper verbally that my mortgage was being sold effective XX/XX/XXXX, which is why the Sheriffs sale is taking place on XX/XX/XXXX. If there is anything that you can possibly do to prevent the Sheriffs sale from taking place on XX/XX/XXXX and assisting me in getting back into the Deed in Lieu of Foreclosure program would be extremely grateful. I dont understand why they did this to me - I was approved for the program and was willing to sign title to the property over to them. The deceptive practices of Nationstar/Mr. Cooper are unconscionable ; they have intentionally deceived me ; provided me with incorrect information or no information at all ; breached their duty of good faith resulting in harmful repercussions to me as the borrower. Im hoping and praying that something can be done in time to stop the Sheriffs sale on XX/XX/XXXX. Again, I appreciate any assistance you may be able to offer.
07/05/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 91320
Web
Hello : URGENT! I need your help please. Please do not forward this to your servicer to handle, I need help from XXXXXXXX XXXX because XXXX XXXX is the investor that owns the loan on my property. I am in urgent need of your help to approve a short sale for my property. The foreclosure sale date is set for XX/XX/XXXX. I have a solid cash offer which has been submitted and can close by XX/XX/XXXX, but your servicer, Mr. Cooper ( formerly Nationstar ), said that the guidelines for the investor ( XXXX XXXX ) are such that they will not accept any short sale offers unless it is 37 days or more in advance of a sale date, but for this offer, we can close by XX/XX/XXXX. Therefore, I am requesting that you approve the short sale so that my credit is such that I can put a roof over my head when I leave my house otherwise I will be homeless. Thank you in advance for your consideration, I truly appreciate it. How I ended up in this situation is due to a series of unfortunate and devastating events in my life which are further explained in this email. When I originally refinanced my home on or about XX/XX/XXXX it was due to a very difficult and emotionally devastating divorce just after suffering a devastating XXXX. During the refinance, I only took out money in order to buy-out my former husband so that I did not lose my home. I never knew that I was in a negative amortization loan at that time. At that time, XXXX was the lender and they suggested that I refinance periodically as the housing prices went up in order to move more of the second loan into the first loan in order to reduce the amount of the second loan. Every time I refinanced ( after my initial refinance ), I never took out any additional money. I did not take any money out of any refinances to go on vacations, to buy a car or to make any other large purchases. The only reason for the subsequent refinances was to lower my payment and to get more of the loan under a better interest rate by reducing my second loan. Over the last several years, my payment has adjusted yearly to add hundreds of dollars to my monthly payments. My monthly payments eventually doubled. Since the housing market crashed, I was unable to keep refinancing in order to keep these increases from occurring. I was never late on my house payments until about XX/XX/XXXX when my payments doubled. I started struggling to make these payments and although I was behind, I had always made my payments before it was thirty days late. However, by XXXX I finally came to the point where I could no longer keep up the higher payments even though I took on XXXX XXXX for additional income in addition to my full-time job. I tried to get a loan modification several times and I looked into the Making Home Affordable program, which did not work out. I cashed out {$120000.00} from my XXXX and put toward my house and that still did not work. I have been absolutely XXXX with XXXX and devastation by this situation. I can not sleep, eat, socialize with my friends and I am in a constant state of XXXX. And the recent XXXX of my Mom and XXXX my Dad to XXXX XXXX, in XXXX has made this situation even worse. My Dad went from walking well on his own to a wheelchair in a month. His sudden worsening of this disease was an emotional and a devastating shock to us and financially draining on my Mom. I helped with paying for services to assist my Mom with taking care of my Dad that his insurance would not cover. My Dads insurance company considered the care we needed as custodial. My Mom was XXXX years old, about to turn XXXX at the time, and she simply could not take care of my Dad by herself all the time. I helped pay for custodial care and for other items such as diapers, soft restraint, bed pads, etc. and a bed alarm so that my Mom would wake when my Dad tried to get out of bed. I went through all of this again recently when my Mom got sick and was hospitalized for four months and then XXXX XXXX. My Mom was my best friend and the most catastrophic loss of my life and going through this is almost as bad. I need a better credit rating so that I wont be homeless and a short sale will make it possible for me to get into a place. A short sale would be a win-win situation for me and the Bank. There is no guarantee of a sale at auction or if there is a sale, that it would be as much as the offer I am bringing to the table. This is also a great opportunity for the Bank to show good customer service and satisfaction by helping one of its customers with this dire situation. I am absolutely paralyzed with stress and devastation by this situation, but approving a short sale would shed so much light on my situation and I really appreciate the consideration. Can you please advise Mr. Cooper/Nationstar to approve the short sale on my property. Someone at XXXXXXXX XXXX has authority to approve a short sale, can you please help me reach that person? Time is of the essence due to the sale date of XX/XX/XXXX. Thank you so much for your assistance.
07/05/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 91320
Web
Hello : URGENT! I need your help please. Please contact the investor who owns my loan ( XXXX XXXX ) to get authorization for a short sale of my property. I am in urgent need of your help to get approval of a short sale for my property. The foreclosure sale date is set for XX/XX/XXXX. I have a solid cash offer which has been submitted and can close by XX/XX/XXXX, but you have advised that the guidelines for the investor ( XXXX XXXX ) are such that they will not accept any short sale offers unless it is 37 days or more in advance of a sale date, but for this offer, we can close by XX/XX/XXXX. Therefore, I am requesting that you get approval for the short sale so that my credit is such that I can put a roof over my head when I leave my house otherwise I will be homeless. Thank you in advance for your consideration, I truly appreciate it. How I ended up in this situation is due to a series of unfortunate and devastating events in my life which are further explained in this email. When I originally refinanced my home on or about XXXX, XXXX it was due to a very difficult and emotionally devastating divorce just after suffering a devastating XXXX. During the refinance, I only took out money in order to buy-out my former husband so that I did not lose my home. I never knew that I was in a negative amortization loan at that time. At that time, XXXX was the lender and they suggested that I refinance periodically as the housing prices went up in order to move more of the second loan into the first loan in order to reduce the amount of the second loan. Every time I refinanced ( after my initial refinance ), I never took out any additional money. I did not take any money out of any refinances to go on vacations, to buy a car or to make any other large purchases. The only reason for the subsequent refinances was to lower my payment and to get more of the loan under a better interest rate by reducing my second loan. Over the last several years, my payment has adjusted yearly to add hundreds of dollars to my monthly payments. My monthly payments eventually doubled. Since the housing market crashed, I was unable to keep refinancing in order to keep these increases from occurring. I was never late on my house payments until about XX/XX/XXXX when my payments doubled. I started struggling to make these payments and although I was behind, I had always made my payments before it was thirty days late. However, by XX/XX/XXXX I finally came to the point where I could no longer keep up the higher payments even though I took on mystery shopping for additional income in addition to my full-time job. I tried to get a loan modification several times and I looked into the Making Home Affordable program, which did not work out. I cashed out {$120000.00} from my 401k and put toward my house and that still did not work. I have been absolutely paralyzed with stress and devastation by this situation. I can not sleep, eat, socialize with my friends and I am in a constant state of anxiety. And the recent death of my Mom and losing my Dad to XXXX XXXX, in XXXX has made this situation even worse. My Dad went from walking well on his own to a wheelchair in a month. His sudden worsening of this XXXX was an emotional and a devastating shock to us and financially draining on my Mom. I helped with paying for services to assist my Mom with taking care of my Dad that his insurance would not cover. My Dads insurance company considered the care we needed as custodial. My Mom was XXXX years old, about to turn XXXX at the time, and she simply could not take care of my Dad by herself all the time. I helped pay for custodial care and for other items such as diapers, soft restraint, bed pads, etc. and a bed alarm so that my Mom would wake when my Dad tried to get out of bed. I went through all of this again recently when my Mom got sick and was hospitalized for four months and then passed away. My Mom was my best friend and the most catastrophic loss of my life and going through this is almost as bad. I need a better credit rating so that I wont be homeless and a short sale will make it possible for me to get into a place. A short sale would be a win-win situation for me and the Bank. There is no guarantee of a sale at auction or if there is a sale, that it would be as much as the offer I am bringing to the table. This is also a great opportunity for the XXXX XXXX and Mr. Cooper to show good customer service and satisfaction by helping one of its customers with this dire situation. I am absolutely paralyzed with stress and devastation by this situation, but approving a short sale would shed so much light on my situation and I really appreciate the consideration. Can you please advise get approval from XXXX XXXX to approve the short sale on my property. Someone at XXXX XXXX has authority to approve a short sale, can you please help me reach that person? Time is of the essence due to the sale date of XX/XX/XXXX. Thank you so much for your assistance.
01/19/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • TX
  • 770XX
Web
For past 4 years, I 've had a lot of health issues and receive XXXX XXXX XXXX XXXX where I am allowed to work part time and keep my benefits to make ends meet. The year of 2017 was even more difficult for me because I was placed on Leave of Absence twice. Then XX/XX/XXXX, Hurricane XXXX hit that caused damages. I receive XXXX XXXX XXXX. I will be XXXX years old this year and can not afford a new home and I do not have anywhere to move to. I 've made every effort to stay current with mortgage payments but fail short. Just as I thought could see a little light at the end of this dark tunnel, Hurricane XXXX hit. I made a payment on XX/XX/XXXX in which I found was forXX/XX/XXXX. I called Mr. Cooper ( formerly Nation Star ) for assistance after Hurricane XXXX. I contacted XXXX XXXX to participate in the Hurricane XXXX Disaster program. I explained my situation with my health with 2 past due mortgage payments and Hurricane XXXX damages. I explained my homeowners insurance deductible is so high I did not receive any funds to repair. In addition, I told him a SBA Loan application was completed and denied, FEMA stated I was ineligible therefore I had to make the repairs myself without assistance. Therefore, the Hurricane XXXX Disaster Program would allow me to make repair without the threats of foreclosure. XXXX talks very fast so you have to ask him to explain things 2 or 3 sometimes 4 times that makes it difficult to understand what the customer needs to do. XXXX got very irritated with me because I continued to say Im dont understand and asked so Nation Star will modify the loan or process a forbearance on the loan. Then he said well need to wait to see which one would be processed. I told no I need to make sure what will happen at the end but he continued to say modification, forbearance or repayment plan. I told him I needed the information to make an informed decision and would help me decide whether not to do the hurricane XXXX Disaster program. I was very hesitant about participating so I asked more and more questions. He stated I could skip XX/XX/XXXX through XX/XX/XXXX and at the end he could process they would look at modifying the loan, Forbearance and repayment plan whichever that would fit to get the loan back on track. He stated if I needed another 3 months to call and it would be extended for me. On XX/XX/XXXX, I left a voicemail for XXXX to call me regarding extending the disaster plan 3 more months. XXXX called me back so I asked for another 3 months in which he granted. Then I asked about the modification again so I would be prepared on how to proceed after the program ends. I wasnt confident in the answers he gave me so I called back in to ask another representative. At that time, the representative says XXXX XXXX, you would not be eligible for a modification because you were past due before Hurricane XXXX I became very upset and thanked the representative for providing the correct information. I started thinking about how would I going to pay the full amount owed. I called again and spoke to XXXX XXXX where she was even more thorough. She explained the true status of my mortgage account which floored me. XXXX stated that I was 7 months past due and at the end of the extension foreclosure procedures would start. She asked if I was willing to give up the property which is why Nation Star Mtg. came by my home on XX/XX/XXXX and left a note. I told giving up the property wasnt an option for me because I live in the home over 45 years. She then asked if I had any family members that I could borrow the funds from. She says XXXX XXXX, your account isnt eligible for any program because the company had remove the HAMP, they do less modifications, no repayment plans and they will start the foreclosure process once the extension ends. She if you do not have the entire past amount they will foreclose and I would need to move. I explained to her that XXXX did not provide that information before I started the participation in the Hurricane XXXX Disaster Program. If he had, I would not have participated and would struggle to catch up. It would have been a hardship but trying to pay XXXX vs XXXX would be a better chance of getting. It would have been a little easier to pay the past due of XXXX ( 2 months ) than 7 months past due told her I would start looking for organizations to help with the funds to pay now and she notated my mortgage files. XXXX did not take the time to make sure I understood and provide the option for me to make an informed decision. He rushed through the process and placed me in line for Nation Star to foreclose on the property. Now, I may lose my property because I trusted and relied on incorrect information. I 've attache the Voluntary Payments Coupon after speaking with XXXX and him realizing he did not process correctly.
11/10/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • MD
  • 21403
Web
Please refer back to my original complaint only 45 days ago # XXXX The complaint filed - and apparently I need to now REFILE - is that Nationstar, dba XXXX XXXX in fact did respond ... ..tritely, no thinking or real review put into it - and overlooked the primary fact that they INCREASED my principal mortgage balance by over {$200000.00}. Nationstar was not the original servicer of this loan in XXXX - XXXX time frame while I was working with the original Bank - XXXX SAVINGS Bank to modify the mortgage on the basis that the ENTIRE country was in financial crisis and housing was hit hard. I lost my job and yet worked with them for OVER 2 years to provide documentation over and over and over again XXXX XXXX XXXX - and they would lose it. Why? They went bankrupt and insolvement absolving themselves of all debt. The loan was sold to Nationstar in XXXX - and shortly thereafter with NEW paperwork again, the loan was modified. However, here is my issue - the mortgage payments for interest being accrued on the {$1.00} XXXX mortgage loan balance - they simply 'tacked ' onto the mortgage loan creating and inflating the loan to {$1.00} XXXX - at 4 % - which actually RAISED my payments. I had NO CHOICE because after 2.5 years this had to end. However, I was given NO negotiation or forgiveness of what CLEARLY was a hardship and one that they chose to simply ignore AND CAPITALIZE on. They changed my rate back to 6.625 % last year and therefore - over the past several years they have PROFITED GROSSLY AND EXCEEDED THE INTEREST DEFICIT OF $ XXXX ( {$190000.00} ) IN 'missed interest ' accrual from XXXX - XXXX. I was PROHIBITED FROM MAKING PAYMENTS during that time - which is overlooked. Additionally, I have owned this home for 13 years ... ..the balance has GONE up by over {$200000.00} and the differential in them 'assessing ' the last several years of interest ( 5 years ) - on the additional {$200000.00} they tacked onto the loan principal - has made them SIGNIFICANTLY more than the {$190000.00} - NOR did I have a choice to even discuss or negotiate that. I could have paid an additional {$2000.00} per month for over 1 year ( 4 years ago XXXX - and that interest would be paid in full. Now, they have benefited from the INFLATED INTEREST ACCRUAL - AND I own $ XXXX MORE than what I borrowed - all for being someone who meets her obligations - did not default - and met terms of a 'modification ' that most people would not have been able to handle. The purpose of modifications is to HELP mitigate unusual circumstances to retain the home and work with the homeowner. NONE of that happened, and here I sit 14 years later with a home that is valued around {$900000.00} and I owe {>= $1,000,000} on a first mortgage, that was originally {$1.00} XXXX. The payments just were ADJUSTED UP ANOTHER {$1800.00} to account for the 10 year adjustment - and amortized for 20 years. Once again, the tacking on of this $ XXXX additional principal to my loan 5 years ago - is Usurous and reprehensible. They have made a fortune off of the interest accrual AND NEVER even gave me a break on anything. They simply respond as normal through legal departments - sorry for some standard frustration, but, we are doing nothing and we are right. They are wrong in the way they gave me NO RELIEF, XXXX CONSIDERATION for the 2.5 years of agony and refusal of mortgage payments - now taking the ONLY choice they gave me and ADDED and COMPOUNDED INTEREST on an additional $ XXXX for the past 5 years ... ... ... ... ... .and the balance is the same. They can not and should be made accountable to this and reduce and remove that massive $ XXXX principal add on as THEIR INTEREST not paid during the 'XXXX XXXX - then eventual sale to Nationstar XXXX - has MORE than been paid and compensated to them on the sheer basis of the PRINCIPAL LOAN INCREASE and the compounded interest they have charged. That is double dipping at best. They just adjusted my loan to the 20 year amortization for the term, which is fine, BUT the rate is wrong, yield + margin 2.25 % per documents and the libor yield at the time would have resulted in a rate of 3.625 % - not 4 % - there is no documentation I can see to show their calculation and basis for that rate. I WILL NEVER GET out of this loan OR SATISFY THE LOAN if they choose to absolutely continue to take advantage of me ... .it 's pure insanity and there is no one at any bank in any kind of servicing department who, A - answers the phone, and B- has any authority or common sense to really look into exactly what happened and their exposure and eggregious capitalizing in fact that has been done. Please look into this I do NOT WANT TO STOP THE COMPLAINT RATHER CONTINUE TO MOVE FORWARD ON ANY AND ALL ACTION NECESSARY. thank you
11/07/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • VA
  • 20110
Web
Nationstar Mortgage LLC ( Nationstar ), the alleged servicer on our mortgage account, is illegally pursuing foreclosure against me on XX/XX/XXXX. In addition to committing various state and federal crimes with reference to my home, Nationstar has also violated the basic foreclosure procedure for non-judicial state. I have repeatedly disputed the loan documents, including the promissory note and loan application on which they forged my signature. The allege that my refinance loan me and my husband though we took in XX/XX/XXXXwith XXXX XXXX XXXX XXXX XXXX " XXXX '' ) is currently owned by a XXXX XXXX XXXX XXXX ( " XXXX XXXX '' ) as trustee for XXXX XXXX XXXX. In addition to the fraudulent forged documents that discredit their claim, XXXXXXXX XXXX wrote me denying ownership of the loan and denying any affiliation with Nationstar. Since we closed on our loan on XXXX, we consistently paid our mortgage until my husband lost his job midXX/XX/XXXX We were told that we needed to stop making payments for 90 days in order to qualify for loan modification. We repeatedly attempted to make payments after realizing they had trapped us into being late but the then alleged servicer, XXXX XXXX XXXX ( XXXX ) send back the entire {$16000.00} payment we made. Since then they have attempted two previous times to foreclose on us. First attempt on XX/XX/XXXX was stopped when a lawyer we contacted informed them that the foreclosure was illegal due to no endorsements on the note proving that XXXX XXXX was the owner of the loan. The loan was then transferred to XXXX XXXX XXXX ( " XXXX '' ) and then to current alleged servicer, Nationstar. It was during this time that another fraudulently forged copy of the note was given to us as proof of ownership by XXXX XXXX. Over the years we have written numerous qualified written requests giving details of the forgeries and fraud, which included misappropriation of our first mortgage payment and overstatement of our mortgage balance. Nationstar insists of having their attorney, XXXX XXXX XXXX, illegally move forward with foreclosure proceedings despite the fact that we have submitted two TILA rescissions in defense of foreclosure. Recently, Nationstar lawyer, XXXX, again forged my signature on the note. We knew this because while reviewing the alleged original note, the signature, that is allegedly mine, began to smudge. They provided us no response when we questioned why a signature that was written with a ballpoint pen would smudge/smear after almost 12 years. We therefore filed a forgery complaint ( XXXX ) against Nationstar/XXXX with XXXX XXXX Police Department ( XXXXPD ) and even though XXXXPD has contacted XXXX/Nationstar and the case is under investigation, Nationstar has disregarded the criminal complaint against it and is moving forward with the illegal foreclosure onXX/XX/XXXX. All evidence we have shows that we do not owe XXXXXXXX XXXX, Nationstar of any entity they may represent. The evidence also shows that we were never really in default ( though forced by then servicer ) because the loan documents were forged since alleged inception of the loan. We recently wrote a cease and desist letter requesting accounting documents to validate their claim of debt and ownership but we got no response. Nationstar and XXXX has breached and violated numerous state and federal laws relative to this matter and the illegal foreclosures. They should not be allowed to foreclose on our home using fraudulent documents ( two different notes - one which contains forged borrower signature and forged endorsements, fake/forged loan application and fraudulent deed of trust/assignment of deed of trust ). We need help immediately to stop the foreclosure. We are not trying to get a free house but neither should Nationstar under the disguise of representing XXXX XXXX. This would not be a free home for us because in 7 years we invested more than {$260000.00} in mortgage payments on our home ( down payment of {$42000.00} ). This is also not a free home because both my husbands and me excellent credit has been destroyed by the Nationstars illegal collection activity on a loan they do not own and is not owned by XXXX XXXX. This is also not a free home because since they destroyed my credit, I was could not find a job for more than four years due to bad credit. I also currently risk losing my job as a cyber security analyst because I was forced to file bankruptcy due to their fraudulent claims of ownership of my home. Like thousands of others preyed upon by these thieving entities, we simply want CFPB to investigate this matter to determine the true lender of the alleged loan taken on our home, if any. Please help us now so that our children do not lose the only home they know. Thanks!
05/26/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • TX
  • 75087
Web Servicemember
On Fri, XX/XX/XXXX at XXXX XXXX XXXX XXXX wrote: On XX/XX/XXXX I h ad a pipe burst in my home causing water damage. All of the work was complete by XX/XX/XXXX a nd the check from the claim was mailed to Nationstar to pay the contractors regarding this claim. I have been contacting Nationstar since then trying to get the funds released from outstanding claim with no avail. I n XX/XX/XXXX , I emailed over the contractor release of claim along with the invoice signed by both the contractor and I. When I called to follow up with Nationstar, I was told that the contractor had not signed it. I resent the information to that now the needed a XXXX form. I sent that. Then when I called to follow up again, the original information was not sufficient and additional documents were needed. The contractor and I originally sent over information to have the funds from the claim released several times. Everytime we called to follow up there was a different story as to why the funds could not be released. The contractor was told they had not received the documents. He's resent them. Then he was told that signatures were missing. We signed and signed again. And repeatedly sent documents and Nationstar would not release funds. We were given the run around. In XX/XX/XXXX , I filed a bankruptcy and my attorney called them to have the funds release towards the mortgage. My attorneys offices was told that Nationstar needed to complete an inspection of the property to make sure all the work was done and then they would release the money. They inspected the property in XX/XX/XXXX and verified that the work was complete, but still did not release the funds. In XX/XX/XXXX I contacted Nationstar and was told I had to sign one more document and then they would release the funds. I did as requested, but the funds were still no release. I contacted them from XX/XX/XXXX until XX/XX/XXXX at l east twice a week and was given the run around. The main contractor was still waiting for payment. When I would contact them, I was told to give them at least 5 days to release the funds and when they were not received I would call to follow up to be told something else. They would also have a new reason why the could not pay it. They need to complete a new inspection, they need additional documents from the contractor which had been sent in numerous times by myself and the contractor. I finally had to pay the contract out of my pocket. I was so frustrated with the process that I stopped pursuing it. My hope was Nationstar would just apply the funds to my mortgage account because there were no outstanding claims and they had verified that the work was complete. In XX/XX/XXXX , after going through a la y -off, I attempted to contact Nationstar again regarding this matter. I spoke with a supervisor and request that the funds be applied to my loan. I was told by a supervisor, that could be done without any additional documentation and with no problems. She stated she would send me a form to sign and Nationstar would apply the funds to my loan. On XX/XX/XXXX I returned the form to request the funds from my claim account to be applied to my past due mortgage which was an option of selection on the letter. I sent the form back to Nationstar certified mail to ensure receipt. Today XX/XX/XXXX . I received a voicemail from XXXX My phone never rang to let me know they were calling. In my experience dealing with Nationstar regarding this matter, this has been a was a common practice used to avoid having personally spoke with the customer. In the message a representative left a message stated they received my letter, but could not apply the fund to my account. If I had questions to call them back. I was expecting these fund to be applied to cover my mortgage payment fo r XX/XX/XXXX , XX/XX/XXXX , and XX/XX/XXXX . I have been impacted by a lay-off and could not make the payments. So here we go again. I immediately contacted Nationstar and was transferred to a call center in the XXXX with representative who have no clue about my account. I had to hold for 45 minute which is a common practice or I'm given a promise of a call back which never happens. After holding I final to spoke to a supervisor who has no idea about the account, who a gave another false promise of resolution this issue, but to give her 5 days. I am so frustrated and I don't know what to do. I would like for Nationstar insurance claims practices to be investigated and assistance in resolving my issue. I have sent them contractor receipts cancelled checks. The contractors release of lien and etc to no avail. Please help.
08/19/2018 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • NJ
  • 08046
Web
My mortgage loan is with Mr Cooper. Due to a financial struggle, I defaulted in making mortgage payments. I did not know my home was in foreclosure until a friend of my husband told him that he saw our home on a foreclosure site. Upon finding out this information, we called Mr Cooper. They confirmed with my husband that yes, the home was in foreclosure. ( They never notified ) us about this, but they asked if we wanted to keep the home. We told them yes. So, they began the loan modification process. An agent from Mr Cooper made arrangements for a notary public to bring the loan modification documents to my home for me to sign, and the documents would be notarized at that time. I did explain to the agent that my last name is no longer my maiden name, XXXX, but XXXX. He advised me that he will need me to send them verification of the name change. I emailed a photo copy of my current drivers license, and my marriage certificate. In XX/XX/2018, a notary public can to my home with the modification documents. I signed the documents. ( Signature on the documents matches the signature on my drivers license ). The notary public took the documents. After allowing time for the modification to be processed, I called Mr Cooper to check on the status of the modification because I hadn't heard anything. The agent I spoke to advised me that they are just waiting for the attorney to release the home from foreclosure, ( indicating the everything was completed just waiting for the attorney to release the home from foreclosure ). It wasn't until XX/XX/XXXX, when I called Mr Cooper to advise of a payment that I learned that the loan modification documents that were sent out, needed to have been returned by XX/XX/XXXX. I advised the rep that I was unaware of any additional documents that were sent to me, and I advised him that I had already signed the documents back in XX/XX/XXXX, when the Notary Public came to my home. It was then that I learned that Mr Cooper needed my signature for both names, my maiden name and my married name. I told him that I was unaware of this, and asked him to email me the documents that needed to be signed. That day, I took the documents to be notarized. After which, I contacted Mr Cooper to send me a return label. I never received the return label, had to call a couple more times to get the label. For some reason i suppose, the labels that were generated to be emailed to me automatically by the system, didn't work. Finally, the agent I was on the call with, manually emailed me the label, via her own work email. I received that return label ; ( not sure what day that was ). Then I spoke with XXXX about the status of reopening the modification that I was told had closed on XX/XX/XXXX. He said, he saw where the other agents had submitted a request, but he have to see what can be done about getting the loan modification reopened. So, I held off from sending the modification I had since he said the matter was referred. I called back to find out the status of the loan modification being reopened. The agent I spoke with, said that I wasn't reopened, and told me that I have to find other ways to keep my home. He provided me with referral information to get assistance, none of those referrals worked. Then I received a call from XXXX in the Loss Mitigation Dept, advising me that they had reviewed the call that I referenced speaking with the agent back in XX/XX/XXXX, and saw where, based on the information discussed, that the agent did not provide me with the correct information regarding the loan modification, and noticed that the agent did not mention anything about Mr Cooper awaiting my signature on the new modification that was sent out. He advised me to send in the new modification. I advised him, I will use the return label that was sent to me. He said that he will contact me back regarding the payment to send in. He also, advised me not to speak with anyone except him. I told him that I had payment for both XX/XX/XXXX and XX/XX/XXXX months ready to go. ( The agents I had spoken to before, told me that the I would need to bring the account current in order to continue with the modification. Upon waiting for a call from XXXX, XXXX spoke with my husband, and advised that if I wanted to keep my home, prevent the home from going being foreclosed, that I would need to either sale my home, do a short sale, take out a loan to bring the account current paying {$24000.00}. I called XXXX, and left a message on his voicemail advising him of such, and for him to call me back to clarify what's going on, and what I need to do. I still reside in my home, and want to keep my home. There have been so many people giving different information.
12/30/2017 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • FL
  • XXXXX
Web Servicemember
***ATTACHED IS NEW EVIDENCE *** EVIDENCE THE LOAN WAS SOLD AS A FRAUD *** PROOF THEY DID NOT SAVE MONEY AND THIS WS HIDDEN USING FRAUD*** PROOF THEY WOULD NOT HAVE QUALIFIED FOR THE LOAN IF THE ESCROW WAS DISCLOSED PROPERLY*** NATIONSTAR/MR COOPER STILL HAS NOT COMPLIED WITH OUR REQUEST ... MR COOPER IS GUILTY OF COUNTLESS CRIMINAL ACTS, THEY HAVE NEVER FOLLOWED THE RESPA, THEY HAVE HID FROM COMPLIANCE WHILE LYING AND SAYING THEY COMPLIED. THEY ONCE AGAIN FAILED TO PROVIDE THE LEGAL PAPERWORK REQIRED FOR LOAN # XXXX. WE WILL ASK ONCE AGAIN FOR THE ORIGINAL, SIGNED LOAN PACKET WITH AN ACCURATE AND PROPER ESCROW DISCLOSURE. WE HAVE SEEN THE FRAUDULENT PAPERS OVER AN OVER AGAIN. IN CASE NATIONSTAR / NOW DBA MR COOPER IS CONFUSED, WE ARE ASKING FOR ESCROW DISCLOSURES, HUD/TRUTH IN LENDING STATEMENTS, AND ALL OF THE OTHER REQUIRED FORMS THAT ACCURATELY AND HONESTLY DISCLOSE THE LOAN AS REQUIRED UNDER THE REAL ESTATE SETTLEMENT PROCEDURES ACT ( RESPA ) IF THESE WERE COMPLETED INACCURATELY DUE TO ANY ERROR OF ANY KIND, THEY NEED TO BE COMPLETED AGAIN AND SIGNED BY ALL PARTIES WITHIN 30 DAYS. THAT SIGNED COPY WITH A PROPER DATE IS SUFFICIENT ALSO. HOWEVER ... SINCE XX/XX/XXXX THE ENTIRE XXXX TEAM AT NATIONSTAR/MR COPPER KNOWS THEY HAVE A FRAUDULENT LOAN HERE. WHILE NATIONSTAR/ MR COOPER WENT THROUGH THEIR ROUTINE BUSINESS PLAN OF CRIME AND THEFT FOR THE PAST 24 MONTHS, I HAVE SLOWLY AND METHODICALLY COLLECTED ALL OF THE DATA AND EVIDENCE NEEDED TO PREVAIL IN ANY CIVIL OR CRIMINAL COURT OF LAW. NO ONE WILL BELIEVE THE LOAN FRAUD, ESCROW THEFT, LOAN PAYMENT, THEFT, AND RAMPANT DISHONESTY WAS ISOLATED OR ACCIDENTAL. IT IS CORPORATE, SYSTEMATIC, PROGRAMMED AND INTENTIONAL ... DIRECTED BY XXXX XXXX XXXX ... AND PROVEN, CONFIRMED AND SIGNED IN WRITING WITH THEIR OWN INK.. THIS ONE LOAN PAINTS THE BIG PICTURE ... NO $ $ $ IS TO EVER BE LOSTAND NO LAWS ARE TO EVER BE FOLLOWED. IN JUST THIS ONE LOAN WE HAVE WIRE FRAUD, MAIL FRAUD, COMPUTER FRAUD, RACKETEERING ( CREATING A FALSE NEED FOR A SERVICE WE NORMALLY WOULD NEVER NEED ), CONSTANT THEFT TO CREATE A CONSTANT, FALSE ILLUSION OF LOAN DELINQUINCY, AND MORE. WE HAVE ASKED FOR THE FOLLOWING ITEMS FROM NATIONSTAR AND THEY ARE REFUSING TO COMPLY SO WE WILL ASK FOR THEM AGAIN ... HERE ... IN WRITING., WITH CFPB COPIED ~ NATIONSTAR/ MR COOPER LOAN XXXX XXXX I AM REQUESTING IN WRITING .. THE FOLLOWING ITEMS # 1 A COPY OF THE ORIGINAL SIGNED LOAN PACKET, WITH WIND INSURANCE ON ALL DISCLOSURES, SIGNED BY ALL PARTIES. WE DO NOT WANT A 10TH COPY OF THE FRAUDLENT LOAN DISCLOSURES WITHOUT WIND INSURANCE. # 2 SINCE WE ALL KNOW YOU CAN NOT PRODUCE THESE DOCUMENTS, WE ARE REQUESTING IMMEDIATE LOAN CANCELLATION AND LIEN REMOVAL IMMEDIATELY AS REQUIRED BY FEDERAL LAW # 3 IN ADDITION, BECAUSE OF THE INTENTIONAL AND CRIMINAL ACTS WE HAVE ENDURED, WE ARE REQUESTING ALL MONIES RECIEVED SINCE YOUR XXXX TEAM WAS MADE FULLY AWARE OF THE FRAUDULENT LOAN, AND CONFIRMED IT, LOAN # XXXX, WE WILL SETTLE FOR {$30000.00} HERE. BECAUSE WE ARE PREPPING FOR LAWSUITS ... ... WE ARE ALSO REQUESTING THE FOLLOWING # 3 COPIES OF THE PHONE RECORDINGS OF MY LAST TWO PAYMENTS, WHICH WERE MISAPPROPRIATED AFTER I WAS TOLD THEY WERE BEING APPLIED TO PAYMENTS, INTENTIONAL THEFT BY YOUR BANK. TOTAL $ $ $ LOST TO WIRE FRAUD BY LYING ON THE PHONE IS OVER {$3000.00} JUST IN XXXX. # 4 COPIES OF MY LAST 5 CONVERSATIONS WITH XXXX XXXX, THIS WILL INCLUDE A REQUEST TO NOT STEAL HOUSE PAYMENTS FROM CUSTOMERS AND A CLEAR EXPLANATION TO HER AND XXXX XXXX OF THE FINANCIAL ILLEGALITIES. IT WAS ALSO A REMINDER OF THE NUMEROUS FEDERAL LAWS THRIR EMPLOYEES ARE KNOWINGLY BREAKING ON A DAILY BASIS USING FRAUD. # 5 IMMEDIATE REMOVAL OF PMI PRIMARY MORTGAGE INSURANCE OR ANY OTHER INSURANCE YOUR COMPANY HAS ATTACHED TO LOAN # XXXX # 6 ALL RECORDINGS OF MY CONVERSATIONS WITH XXXX XXXX # 7 A COPY OF THE VOICEMAILS I LEFT TODAY, XX/XX/XXXX, VERBALLY REMINDING THE XXXX TEAM AND XXXX XXXX OF THE LAWS THEY ARE STILL KNOWINGLY, INTENTIONALLY, SYSTEMATICALLY AND WILINGLY BREAKING. # 8 A COPY OF THE TOP 50 NATIONSTAR SHAREHOLDERS / A LIST OF THE CURRENT BOARD OF DIRECTORS SO WE CAN MAKE THEM FULLY AWARE OF HOW THEIR INVESTMENTS ARE BEING USED FOR THEFT, FEAR AND TERROR # 9 IMMEDIATE REFUND OF ALL ESCROW FUNDS AND A TERMINATION OF ANY PAYMENTS YOU ARE MAKING. IN ADDITION ... BECAUSE WE WILL BE SEEKING TO HAVE YOUR ENTIRE LEGAL TEAM DISBARRED FOR FALSE BILLING AND COUNTLESS OTHER ILLEGAL ACTS ... # 10 WE ARE REQUESTING THE IDENTITY AND CONTACT INFORMATION OF ALL ATTORNEYS INVOLVED IN THIS FILE / CASE, AND XXXX XXXX XXXX, XXXX FLORIDA. NAMES ADDRESSES AND PHONE NUMBERS HERE
07/27/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NC
  • 27529
Web
In XXXX, XXXX, a conference call was arranged and made including the North Carolina Office of the Commissioner of Banks, Nationstar Mortgage Company ( d/b/a Mr. Cooper ) and myself. This call was to resolve the issue of removing all fees and charges to my mortgage account from XXXX thru XXXX, which I had been repeatedly told would all be removed by various Nationstar personnel during hundreds of documented calls with Nationstar during that time period due to the fact that Nationstar had received and cashed a payment every month. During the call, it was requested that all fees and charges be removed from my account, that monies refunded to me in previous years would be allowed to be returned to Nationstar, that Nationstar would apply such monies to principal, escrow and interest and that Nationstar would have the account brought to current and good standing with only a current payment of {$610.00} being owed monthly. At the time of the call, the mortgage loan statement dated XX/XX/XXXX showed the principal balance as {$52000.00} and listed the total amount due as of XX/XX/XXXX {$2100.00}. The breakdown of the total amount due was : Regular monthly payment {$610.00} Total fees & charges {$330.00} Overdue payment ( s ) {$1200.00} Partial payment ( unapplied ) ( {$43.00} ) Total amount due {$2100.00} During this conference call, it was agreed upon that the Nationstar customer relations rep would get approval to remove the fees and charges, in which she stated totaled {$330.00}, from her supervisors and inform the representative from the NC Office of the Commissioner of Banks. The NC Office of the Commissioner of Banks would then contact me if the agreement was to be honored by Nationstar Mortgage and I was to mail in the agreed upon monies consisting of returning the monies previously refunded to me by Nationstar of {$990.00}, the current monthly payment of {$610.00} and the agreed upon amount of {$170.00} to bring the accounts principal to {$51000.00} and the account to good and current standing with no past due amounts. Immediately after receiving an email from the NC Office of the Commissioner of Banks that Nationstar had agreed to our agreement, I then mailed the agreed upon monies. This was done by in three checks dated XX/XX/XXXX and cashed by Nationstar Mortgage on XX/XX/XXXX. The mortgage loan statement dated XX/XX/XXXX showed the principal balance as {$51000.00} ( which agrees with the original loan amortization ) and listed the total amount due as of XX/XX/XXXX as {$610.00}, a current monthly payment with no other fees, charges, or past due amounts listed in the total amount due. I then chose to mail with the current monthly payment additional principal in the amount of {$170.00}, making the total check dated XX/XX/XXXX {$790.00}. This check was cashed by Nationstar on XX/XX/XXXX. Nationstar then blatantly, knowingly and dishonestly defied our agreement. Instead of applying the additional principal as paid, Nationstar added charges to the accounts activity that was not previously added to the total amount due in the exact amount of {$170.00}. I called the Nationstar rep and she informed me these charges were not specially asked to be included in the agreement. I questioned why they were not included in the total fees and charges and was informed that they had been disclosed at some point in a letter. These additional fees and charges total {$460.00} and I was informed by Nationstar that they will not waive these per our agreement with the NC Office of the Commissioner of Banks because it was not specially requested during the call. However, during the time of the call, the Nationstar rep knew that all charges and fees were being requested to be removed and knew that these additional amounts were not included in the total amounts listed on the statement. This is why she was conniving and used deceptive and dishonest practices when she stated the actual amount of {$330.00} that she would ask her supervisors to be waived, which was the amount listed in the total amount due on the statement. Nationstar therefore knowingly deceived me and the NC Office of the Commissioner of Banks. These additional fees and charges, which still have a balance of {$280.00} from the total of {$460.00}, have not been added to the accounts total amount due on the monthly loan statement dated XX/XX/XXXX which shows the principal balance as {$51000.00} and lists the total amount due as of XX/XX/XXXX as {$610.00}, a current monthly payment with no other fees, charges, or past due amounts listed in the total amount due.
06/06/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 34608
Web
Hurricane Sandy hit Florida inXX/XX/XXXX, I contacted Mr. Cooper mortgage to see if they were offering any kind of assistance. The rep stated they were offering a forebearnce plan to anyone in a disaster area. He said I qualified for {$200.00} reduced monthly payments for XX/XX/XXXX. Then once that period was over, my mortgage would return to it's normal monthly payment of {$510.00}, no fees, no late reporting etc. I called every month, sometimes twice a month to confirm and because I had to make the payments with a live rep. The information stayed the same. Come XX/XX/XXXX I received my statement which said I owed {$2500.00}. I immediately called and transferred to the loss mitigation dept. XXXX explained to me that my loan was in default and that was the amount due to bring it current. I told her that's not the information I was given. She stated that Mr. Cooper originally wanted to help everyone effected in the disaster area, but once our " investors '' got a hold of the program that Mr. Cooper offered, they declined. Now Mr. Cooper was trying to work with all the investors on a solution. She said if I didn't have the funds then I can advised them and they would opt me in to evaluation period for any program that the investor was to offer. Meanwhile to continue to make my monthly payment. I paid my regular monthly payments for XX/XX/XXXX and XX/XX/XXXX but noticed that I was being charged property inspection fees. Noone had ever inspected my home. I called again in XXXX when I received my notice congratulating me that I had been " approved '' for a standard modification loan and new terms for my mortgage. The new terms would extend my loan back out to 30 years, like I never paid for the past 8 years. I once again talked to loss mitigation. XXXX said if I didn't want to accept that modification, I can do a 3 month repayment plan, but needed to pay {$1300.00} and then {$620.00} before the end of XX/XX/XXXX, then XX/XX/XXXX and XXXX then I'd be all caught up and my loan would return to normal in XX/XX/XXXX. I paid the {$1300.00} that day and set up XX/XX/XXXX 's payment of {$620.00} to come out on XX/XX/XXXX before hanging up. Also, on my statement it looks as if only five hundrend something was credited, not the full {$620.00}. She said I was approved for the repayment plan.I received my approval letter within the week. On XX/XX/XXXX I received two calls from Mr. Cooper but no voicemails were left. When I came home from work, I called them which is XX/XX/XXXX Eastern time. I held for an hour, with no answer. I called back again on XX/XX/XXXX @ XXXX XXXX. and again got XXXX in the loss mitigation department. I advised her of the two calls the day prior and just wanted to follow up to make sure everything was ok with my loan. She told me she saw the loan modification was in place and that I hadn't returned my documents. I told her I declined it and there was a repayment plan that I already made two payments on. She told me that there wasn't anything noted and that this was the 1st time she worked on my loan and she would make sure it was rectified and would contact me back. I gave a week and called back on XX/XX/XXXX to follow up and to make my XX/XX/XXXX payment. I spoke with XXXX who advised me she couldn't take my payment. She stated there was no repayment plan in place. She said the modification was never cancelled officially even though it's been noted multiple times. She said the rep on XX/XX/XXXX noted that she advised me to write a letter, which never happened. She also stated that this was the 1st time she looked at my account and knew how to rectify it. She said it would take 7-10 business days to cancel the modification, then once that's done, we can reapply for the repayment plan again which was already approved and paying on. I told her I was sick of getting the run around and I wanted a supervisor. She refused. I asked for a corporated number and name. She refused. She finally only gave me the 800 for complaints. On XX/XX/XXXX, I received a call from XXXX who I thought was calling to advise me she resolved the issue. To my shock, she was calling to let me know that I had fallen behind on my payments and wanted to know if anything had changed. I asked her if they read notes or if there was any one takes notes when I call. She then told me I didn't give her a chance to review and help me.I hung up. Mr. Cooper is horrible. They took advantage of me when I thought they were helping me. This is my home. It's not to be taken lightly!
07/31/2017 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • IL
  • 60148
Web
My name is XXXX XXXX XXXX I 'm filing this Complaint against my FHA Approved lender NationStar Mortgage LLC, XXXX XXXX XXXX XXXX, XXXX TX XXXX, Loan # XXXX. My Property Address is XXXX XXXX XXXX XXXX, XXXX Ill, XXXX. My contact info is Phone # XXXX XXXX, E-Mail is XXXXXXXXXXXX. Since XX/XX/XXXX I HAVE BEEN SERVE FOR CLOSER PAPER ON MY HOME 3 TIMES ( THE 3rd BEING ON XX/XX/XXXX ) BY THE LENDER. THE FIRST WAS BACK IN XX/XX/XXXX IT WAS DISMISS WHEN I DID AS THEY ASK PAID THEM {$10000.00} DOLLAR AND FILE FOR A LOAN MODIFICATION. WHEN I DID N'T HEARD ANYTHING FROM THEM I WROTE THEM A QUALIFIED WRITTEN REQUEST LETTER, THEY ACKNOWLEDGE RECEIPT OF THE LETTER AND STATED THEY WOULD RESPONSE WITHIN 30 DAYS.BUT I NEVER GOT ONE. INSTEAD THEY FILE ANOTHER FORECLOSURE IN XX/XX/XXXX. SO I HIRE A MORTGAGE BROKER WHO STATED HE COULD GET ONE FOR ME IN FOUR MONTHS. TWO MONTH PASS AND STILL NOTHING WAS HAPPENING SO I FIRE THE BROKER AND HIRE A LAWYER ( XXXX XXXX XXXX LLC- ON XX/XX/XXXX ). THEY WORK WITH ME ON OBTAINING A LOAN MODIFICATION AND MY FORECLOSURE ISSUE WITH THE LENDER. WE OBTAIN A TRIAL MODIFICATION IN XX/XX/XXXX BUT THERE WAS A CATCH. THEY WANTED MY EX -- WIFE SIGNATURE ON THE DOCUMENT .I DO N'T KNOW WHAT HAPPEN BUT THEY ACCEPT THE TRIAL MODIFICATION ( WITH JUST MY SIGNATURE ) AND MY PAYMENT AND ISSUE ME A FINAL MODIFICATION IN XX/XX/XXXX,. BUT AGAIN THE ISSUE OF MY EX SIGNATURE CAME INTO PLAY AGAIN. BECAUSE I COULD NOT GET A NOTARY TO SIGN OFF ON THE MODIFICATION. I CONTACT NATIONSTAR AND STATED THEY WOULD SEND ONE OUT WHO COULD VALIDATE THE MODIFICATION. WE CHOSE XX/XX/XXXX MY NEXT COURT APPEARANCE IN XXXX COURT ON THE FORECLOSURE ISSUE ( SEE COURT TRANSCRIPT ) THE NOTARY STATED WHEN QUESTION BY THE JUDGE WOULD THERE BE ANY PROBLEMS. THE NOTARY REPLY, NO. SO LONG AS I SIGN THE PAPER AND MAKE THE STATED PAYMENT NATIONSTAR WOULD APPROVE IT. I SIGN THE PAPER AND HE CROSS OUT HER NAME OFF THE DOCUMENT. ( HE TOOK COPY OF BOTH OUR ID AND ATTACH THEM TO THE FINAL MODIFICATION .. ON XX/XX/XXXX THE FORECLOSES CASE WAS DISMISS ( SEE COURT ORDER ) .IN XX/XX/XXXX I RECEIVE A NOTICE FROM NATIONSTAR STATING I MUST PAY {$45000.00} IN ADDITION TO ANY OTHER AMOUNTS THAT BECOME DUE FROM THE DATE OF THIS LETTER. ( SEE ATTACHMENT ). ALSO MY MODIFICATION PAYMENT FOR XX/XX/XXXX WAS SEND BACK TO THE BANK WITHOUT A REASON WHY.. NOW I DO N'T KNOW IF THE THIRD QUALIFIED WRITTEN REQUEST LETTER I SEND THEM ON XX/XX/XXXX ( SEE ATTACHMENT ) CAUSE THIS ACTION BUT ALL PAYMENT SEND THEM SINCE XX/XX/XXXX, HAVE BEEN SEND BACK AFTER ALL PAYMENT BEFORE WAS ACCEPTED. ( SEE ATTACHMENT ) THERE RESPONDED TO THE QUALIFIED WRITTEN REQUEST LETTER WAS RECEIVE IN XX/XX/XXXX, BUT THEY DID NOT ADDRESS ANY OF THE QUESTION I ASK ( SEE ATTACHMENT ). SO I CALL NATIONSTAR AND SPOKE TO A XXXX XXXX XXXX ( XXXX XXXX XXXX ) WHO STATED HE DID NOT KNOW WHY MY QUESTION WERE NOT ANSWERS BUT HE WOULD SEND IT TO THE NEXT LEVEL AND I SHOULD GET A RESPOND FROM NATIONSTAR IN 2 DAYS.AFTER A WEEKS WENT BY WITH NO CALLBACK I CALL NATIONSTAR XXXX AND XXXX XXXX WAS UNAVAILABLE, SO I SPOKE TO SOMEONE ELSE WHO STATED HE COULD NOT SPEAK FOR XXXX XXXX I WOULD HAVE TO TALK WITH HIM. SO I REPEATEDLY CALL HIS NUMBER, LEFT MESSAGE AFTER WHICH I GOT A VOICE MAIL MESSAGE ( I 'LL WILL RETURN YOUR CALL IN 24 HR. ) BUT I HAVE YET GOTTEN A CALL SO ON XX/XX/XXXX I FILE A COMPLAINT WITH HUD WHO STATED THEY WOULD RESPOND IN 2 DAYS ( THAT NEVER HAPPEN SEE ATTACHMENT ) ON XX/XX/XXXX I SPOKE TO XXXX XXXX MY PREVIOUS CONTACT AT HUD. SHE SAID THERE NOT MUCH HUD CAN DO IT A REQUIREMENT THAT THE EX WIFE SIGN THE MODIFICATION. UNLESS YOU AND THE LENDER HAVE WORK OUT A DIFFERENT AGREEMENT. ( WHICH I DID BACK IN XX/XX/XXXX IN COURT ), RIGHT NOW YOUR OPTION ARE LIMITED YOU GOING TO HAVE TO FILE A BK IF YOU WANT TO SAVE YOUR HOME THE MODIFICATION PROGRAM END IN XX/XX/XXXX AND IT TOOK THIS LONG FOR YOU TO GET ONE I DO N'T THINK YOU WILL GET ONE IN FIVE MONTHS..SO NOW I MUST HIRE A BK ATTORNEY, MAINTAIN THE FORECLOSE R ATTORNEY, AND THE OTHER WHILE I GET THE DOCUMENT NEED IT TOGETHER TO FILE A CHAPTER XXXX BK. IT SEEM THAT MY ACTION CONTINUE TO COST ME MORE TIME AND MONEY THEN WHAT I THOUGHT. WAS IT THE RIGHT THING TO DO I CA N'T ANSWER THAT. BUT I DO KNOW IT ALL A GAME AND I DO N'T LIKE BEING TOLD I 'M WASTING BOTH AND GETTING NOWHERE. SO IF I HAVE TO FILE A CHAPTER XXXX I WILL. BUT AS SOON AS I 'M ABLE I WILL FILE A LAWSUIT IN FEDERAL COURT AGAINST NATIONSTAR FOR BREACH OF CONTRACT IN REGARD TO THE FINAL MODIFICATION AND THE PAYMENT THEY ACCEPTED
06/06/2017 Yes
  • Mortgage
  • VA mortgage
  • Trouble during payment process
  • MO
  • 64138
Web Servicemember
I purchased a new home and as an XXXX XXXX XXXX XXXX XXXX XXXX XXXX I obtained a mortgage through XXXX. Up until XX/XX/XXXX my mortgage was serviced by XXXX XXXX XXXX XXXX but on XX/XX/XXXX XXXX changed over my mortgage to Nationstar. I was not asked whether I wanted this change nor was I informed of it. However, I had received a letter on XX/XX/XXXX from XXXX stating that Nationstar would be acting as XXXX agent on XX/XX/XXXX and that they would often use the name XXXX or XXXX XXXX XXXX XXXX while acting on behalf of XXXX. XXXX created an FAQ page specifically for this transfer of servicing to Nationstar : XXXX XXXX XXXX XXXXXXXX ( last visited XX/XX/XXXX ). One of the FAQs on this page is Will I be charged any additional fees with the transfer of servicing to Nationstar? The answer to that FAQ is : No. You will not be charged any additional fees because of the transfer of servicing to Nationstar. It was after the switch to Nationstar that I begin to have problems. I went to Nationstars website and made a payment using my old XXXX checking account into my escrow. I had never heard of nor did I authorize the use of non-party XXXX to make a payment on my mortgage. Also, I never signed any documents authorizing or providing my expressed or implied consent to charge my account {$19.00} every month. Yet, on XX/XX/XXXX I was charged the first unauthorized {$19.00}. The XX/XX/XXXX charge stated XXXX XXXX XXXX. This charge was authorized by Nationstar. The details of the Transaction Details dated XX/XX/XXXX showed that it was authorized and/or processed by someone named XXXX XXXX and was an ACH withdrawal. On XX/XX/XXXX, I searched online for XXXX XXXX and found his bio for Nationstar at XXXX XXXX XXXX ; XXXX XXXX XXXX ; XXXX XXXX XXXX all three websites indicated that XXXX XXXX is a XXXX XXXX XXXX with Nationstar Mortgage XXXX XXXX. On XX/XX/XXXX I contested the XXXX charge during a three-way call with XXXX and/or Nationstar. XXXX and/or Nationstar gave me a Permanent Credit. During the three-way call, I asked the representative of XXXX and/or Nationstar about XXXX XXXX and was told that they didnt know who he was or if he even worked for XXXX and/or Nationstar. The next day I contacted XXXX and/or Nationstar again and during the three-way call I disputed the XXXX charge and was given a Permanent Credit by XXXX and/or Nationstar. On XX/XX/XXXX I was again charged {$19.00}, which was credited to XXXX and XXXX XXXX, this lead to my being charged an additional {$25.00} overdraft fee. I contested this charge also and on XX/XX/XXXX XXXX and/or Nationstar issued me a Permanent Credit refunding me both the unauthorized {$19.00} and the {$25.00} overdraft fee. Then on XX/XX/XXXX I received another unauthorized {$19.00} charge credited to XXXX and XXXX XXXX. Again, I disputed this unauthorized charge and asked XXXX to block all future charges made by XXXX. On XX/XX/XXXX, XXXX issued me a full credit, but on XX/XX/XXXX I was again charged {$19.00} by XXXX and XXXX XXXX. I again dispute the charges. On XX/XX/XXXX XXXX issued me a Provisional Credit and asked that I sign and return a prewritten form affidavit to dispute the charges. The prewritten form provided only five options to choose from on why I believed the charges were unauthorized none of which fit my situation. I could not in good conscience sign or return the affidavit. XX/XX/XXXX I received my XXXX unauthorized {$19.00} charge from XXXX and XXXX XXXX. I had contacted XXXX several times about the status of the account but was unable to get through to anyone and never received a response from XXXX at that time. It is my belief that I am not the only person being subjected to these repeated unauthorized charges. Since the first monthly charge hit, I removed all money from my old checking account and opened a new checking account. XXXX and/or Nationstar refused to permit me to close my old account. I believe that XXXX and/or Nationstar can continue to charge me {$19.00} monthly. Due to this situation, XXXX and/or Nationstar will only allow me to make minimum payments on my mortgage using my new checking account. This restriction stops me from paying off my mortgage early and/or faster because I can not pay into my escrow account. This situation with XXXX and Nationstar is stressful. I am fearful that I will not be able to pay my mortgage without incurring additional monthly fees that will greatly increase my mortgage. I am emotionally distressed, angry, nervous and freaking out.
04/03/2018 Yes
  • Debt collection
  • Mortgage debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • FL
  • XXXXX
Web Servicemember
I have been sent letters of demand to pay a mortgage to XXXX XXXX, In fact all my social security check has been garnished electronically by XXXX XXXX to the order of XXXX XXXX out of my XXXX XXXX XXXX account. these payments have not been received by XXXX XXXX. They are telling me to provide verification from the bank, in this case, XXXX XXXX, where the company XXXX XXXX has the account, that the funds were paid to them. These funds are given to nationstar for buying my daughter 's and my home cash and the funds dissapeared. Nationstar is foreclosing on my home ( I Hold title with my daughter who has XXXX children and XXXX of them still lived there ). they are telling me that Nationstar bought the XXXX XXXX XXXX XXXX who bought XXXX loan for my house and that they want summary judgment for the title of my house and for me to go away. I paid for over 10 years out of my bank account out of my social security funds for the house, and they are telling me that a third person, XXXX XXXX and XXXX XXXX are returning some checks sent to them by Nationstar. No one is willing to clear this out and I have spent all my savings of XXXX in attorneys to fight XXXX XXXX a new attorney who wants to foreclose the home that i repaired ( XXXX roof, XXXX heater and cooler, XXXX down to the attorney of the seller, XXXX XXXX XXXX given at XXXX XXXX to XXXX XXXX, escrow attorney, and my first payment given by a check. I was told that some payments and escrow funds were not sent to the trust company and lost at the title company and the title company is not willing to furnish copies of front and back of the checks and written instructions to disburse funds that were inappropriately given to XXXX XXXX XXXX to pay the mortgage of the sellers without giving me credit for those payments. The case is that now, in XXXX XXXX XXXX took 3 payments of XXXX off my social security account and did not provide accounting where they were given, as XXXX XXXX does not have them. My bank, XXXX XXXX XXXX shows in my statements that those payments have been cleared off my account by XXXX XXXX and they are telling me at XXXX XXXX the funds are lost. I called XXXX XXXX and they are not giving me information of my social security funds as I am not a signer on the XXXX XXXX checking account where myfunds were deposited by XXXX XXXX. They are telling me at XXXX XXXX that all payments I make and have made have been delivered to Nationstar to pay the mortgage and that the property should not been in default. HOwever, there is a summary judgment for foreclosure and the bank foreclosing Nationstar is telling the judge that they have not had any payments. How can that be since I have been paying for 10 years, so the banks are missing around 70,000 $ in funds from my social security income for the last 5 years I want to know who has my social security funds and why were those never applied to the mortgage, and why is the bank Nationstar asking us to get in title in a quit claim deed to help the bank clear out the parties involved in interest and now they do not want to talk to us anymore. I know XXXX XXXX is holding some deeds but they do not give me information. In fact nobody tells me anything and the only letter I got is a letter demanding payment for XXXX, when I already paid 3 times and I should be paid till XXXX this year in advance??? This is my home you know, can all the banks involved in dealing with my funds talk to each other to see who is using those funds and to be able to rectify? I am XXXX XXXX XXXX and I have worked all my life as a teacher in the community and I am protecting my daughter and my grandkids, they - my daughter and grandkids - do not have other home than this one, owned by both of us. Are there some funds to help people in our situation, maybe some tax assistance to hire auditors and investigators and attorneys who can help us. The shelters are full and the public housing has a waitlist for them and my daughter. Maybe you know of an agency that helps families before houses get bought by investors at the court steps for a fraction of what we have already paid cash to XXXX XXXX, I know they have lost at least 70,000 from my savings that I have given them since XXXX. I have been made aware that this house was in foreclosure at least as of XXXX yet the banks keep on collecting and accepting payments from me and tell me I am not able to do anything since I am not listed as a mortgagor but just the old lady that pays and pays. and pays.
07/13/2018 Yes
  • Mortgage
  • FHA mortgage
  • Closing on a mortgage
  • FL
  • 34293
Web Older American
LOAN ORIGINATION FRAUD ~ FRAUDULENT SALES DOCUMENTS, FRAUDULENT PRELIMINARY CLOSING DOCUMENTS AND FRAUDULENT TRUTH IN LENDING STATEMENTS AND FRAUDULENT ESCROW DISCLOSURES WERE ALL CONFIMREMED TO HAVE BEEN USED. NO CORRECTIONS WERE OFFERED AS REQUIRED BY LAW. UNDER U.S. FEDERAL CONSUMER LAWS WE HAVE EXERCISED OUR RIGHT TO LOAN CANCELLATION DUE TO FRAUD AFTER PROVING IT, BUT THIS JUST TRIGGERED MORE CRIME FROM THIS CRIMINAL ORGANIZATION. THEY PRETEND TO OPERATE A LEGITIMATE BUSINESS AND THEY ALSO PRETEND THAT THEIR SYSTEMATIC, PRE-PROGRAMMED INTENTIONAL FRAUD AND CONSPIRACY TO DEFRAUD THE U.S. FEDERAL GOVERNMENT IS AN ACCIDENT. ESCROW FRAUD ~ XXXX WAS STOLEN FROM OUR ACCOUNT, WE WERE NEVER NOTIFIED WHEN IT WAS STOLEN OR REPLACED AS REQUIRED BY LAW. THIS IS ALSO FRAUD AND MISAPPRPOPRIATION OF FUNDS. THEY STOLE THE MONEY ... THEN DOUBLED THE HOUSE PAYMENT ON A GRIEVING WIDOW. WHEN THE ESCROW FRAUD AND LOAN ORIGINATION FRAUD WERE DISCOVERED, NATIONSTAR PRETENDED TO INVESTIGATE, ASSURING ME IF THE CORRECTED LOAN ORIGINATION DOCUMENTS WERE NOT LOCATED, THEY WOULD TAKE APPROPRIATE ACTION. THEY ALSO COMMITTED ANOTHER COUNT OF FRAUD BY ASSURING US THAT NO FORECLOSURE WAS TAKING PLACE WHILE THEY REVERSED THE OBVIOUS FRAUD THEY HAD CONFIRMED THEMSELVES AFTER YEARS OF PRESSURE TO RELEASE THE TRUTH. WE HAVE YET ANOTHER INTENTIONAL FRAUD IN THE AREA OF ESCROW WHEN IT CAME TIME TO TELL US THE TRUTH ABOUT THE LOAN ORIGINATION. FOR YEARS ... NATIONSTAR CLAIMED TO HAVE NO RECORD OF ANY TRANSACTION PRIOR TO COLLECTING ON THE LOAN THEMSELVES. THIS IS ALSO WIRE FRAUD BECAUSE IT WAS DONE OVER THE PHONE. IN THE PAST 12 MONTHS, NATIONSTAR HAS STOLEN THOUSANDS OF DOLLARS FROM US AND THEY CONSTANTLY STEAL PRINCIPAL WITHOUT CREDIT. I HAVE THEM ON TAPE TELLING ME THEY ARE TAKING MONTHLY PAYMENTS, CALCULATING THE AMOUNT TO THE PENNY, DEBITING MY ACCOUNT, AND STEALING THOUSANDS OF DOLLARS REPEATEDLY. WHEN PUSHED THEY WILL PUT THE MONEY BACK BUT IT IS NOT CREDITED PROPERLY AND THEY WERE ABLE TO STEAL MONEY BY COLLECTING ON INTEREST THAT WAS NOT DUE. WE HAVE ASO CONFIRMED THAT NATIONSTAR CHARGES 100 % OF THE INTEREST, AN ILLEGAL, PRE-PAYMENT PENALTY, IF YOU PAY YOUR LOAN AHEAD. ON THE ONE OCCASION THEY DIDN'T STEAL A WHOLE PAYMENT, THEY STILL OVERCHARGED FOR INTEREST AND COLLECTED MONEY THAT WAS NOT THEIR 'S WITHOUT PROPER CREDIT. NATIONSTAR HAS COMMITTED WIRE FRAUD BY STEALING OUR XX/XX/XXXX HOUSE PAYMENT BY LYING ON THE PHONE. NATIONSTAR HAS COMMITTED FRAUD BY STEALING OUR XX/XX/XXXX HOUSE PAYMENT. NATIONSTAR JUST STOLE OUR XX/XX/XXXX HOUSE PAYMENT. NATIONSTAR COMMITTED FRAUD BY COLLECTING INTEREST THEY WERE NOT OWED WHILE STEALING PRINCIPAL WITHOUT INTEREST. NATIONSTAR DEFRAUDED THE US GOVERNMENT AND THE LOCAL AND STATE GOVERNMENT IN XXXX COUNTY AND FLORIDA RESPECTIVELY BY SELLING A HOME THEY NEVER LEGALLY OWNED THROUGH THEIR ONLINE AUCTION WEBSITE DBA XXXX. THIS ADDRESS IS XXXX XXXX XXXX IN XXXX FLORIDA. THEIR TITLE COMPANY DBA XXXX XXXX CONFIRMED IN WRITING THAT NATIONSTAR NEVER HAD A CLEAR TITLE TO TRANSFER DESPITE YEARS OF EFFORT AND SOLD IT THROUGH A SHADY PAPER SHUFFLE KNOWN AS PORTFOLIO TRANSFER. WHEN CONFRONTED ABOUT THEIR WRONGDOING NATIONSTAR SAID, AND I QUOTE, THE XXXX YEAR OLD CONSUMERS " SHOULD HAVE KNOWN '' THAT PREDATORY LENDING WAS OCCUURING AND THEY SHOULD HAVE EXPECTED THIS TYPE OF DISHONESTY AND CRIME. ALTHOUGH WE CAN FIND SPECIFIC LAWS, RULES AND REGULATIONS TO BACK UP EVERY FRAUDULENT ACT, THIS CORRUPT ORGANIZATION RUNNING ON COMPUTER FRAUD CAN NOT ADMIT DOING ANYTHING WRONG. UP UNTIL NOW, THEY HAVE BEEN ABLE TO STEAL MILLIONS AND MILLIONS OF DOLLARS UNABATED BY SIMPLY SAYING IT IS AN ACCIDENT WHEN CHALLENGED AND " CONSIDERING THE MATTER CLOSED '' WITHOUT DOING ANYTHING BUT TERRORIZING THE CONSUMER. NATIONSTAR COMMITTED ADDITIONAL FRAUD BY COMPLETING A FORECLOSURE THAT THEY SAID WAS NOT OCCURRING. NATIONSTAR COMMITTED MAIL FRAUD BY MAILING FALSE STATEMENTS DURING MOST OF THEIR LOAN SERVICE. NATIONSTAR COMMITTED FRAUD BY STOPPING ALL PAYMENT REQUESTS WHILE PRETENDING NOT TO FORECLOSE. THIS IS A SICK GAME AND RUTHLESS. THE CONSUMER NEVERS SEES IT COMING. WHILE PRETENDING TO BE NICE ON THE PHONE, YOU SEE NOTHING IN THE MAIL, UNTIL THE COURT NOTICE THAT YOU HAVE BEEN FORECLOSED. THEY ARE STILL TRYING TO COLLECT THE ATTORNEY FEES FROM THIS FORECLOSURE THEY LIED ABOUT. EVERY MONTH THE COMPUTER PUTS OUT A DEMAND LETTER FOR A PAYMENT ON THE FORECLOSURE EVEN THOUGH WE ARE AHEAD ON PAYMENTS
02/05/2018 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • TX
  • 75224
Web
It started in XX/XX/XXXX I had a XXXX on my XXXX XXXX and fell behind 2 1/2 months on my mortgage with nation star. I kept them informed that I am with XXXX and with getting back to work I tried to pay them {$3700.00} of XXXX and salad. The representative at nation star mortgage told me that it was too late we were in foreclosure. And that if I sent the {$3700.00} they would send it back to me, we had to wait for months Acacian process. We filled out all the paperwork and they kept losing documents and then by the time they finally got them they had expired from the first ones with that. We were approved through a program called XXXX. Nation star denied that I believe Im not quite sure what happened with that so we started a process with XXXX XXXX XXXX with a lady named XXXX XXXX. We filled out the paperwork and it went underwriting we have the document there was a {$3000.00} credit from the government and we had to pay {$1500.00}. We sent hey cashiers check for {$1500.00} made out to XXXX XXXX to XXXX XXXX to XXXX XXXX XXXX. We did not hear back from XXXX XXXX for a week and a half we called the Senate and the police department placing an officer out his determination was that the office look like they were moving in and out and determined that it was probably a scam. We heard back from a paralegal named XXXX he told us that {$1500.00} was for their fees and that the best thing we could do was file bankruptcy. We heard from him periodically over the next few months. We tried to get back in with XXXX called nation star and the house went up for auction XX/XX/XXXX we filed a bankruptcy and the payments were higher than what we could afford with everything it was a trap we felt. My bank XXXX XXXX XXXX bride banking and trust we asked them for help with the cashiers check for {$1500.00} they informed us that they were unable to help find out where the check was cashed by this time my bank XXXX XXXX XXXX had exited me from an whole thing my deposit checks for 12 days three of them and find close to {$3000.00} or more in insufficient funds charge us then came XXXX XXXX XXXX and we have file to get with not XXXX and have contacted nation star. During that time. We have had a hill and wind damage claim on homesite. They made the check out to myself my spouse and nation star nation star told us that we need to fill a five piece of paper with the check and that we would probably get 20 % back after a 5 % deductible {$14000.00} the house its in disrepair free to send anything to nation star. Nation star has paid two separate homeowners policies to XXXX and XXXX XXXX XXXX for the past year and a half I only became aware of it when XXXX XXXX send me a bill saying that and start would not say. I investigated and found out that they had used close to 5500 or more out of our escrow for double insurance. They also acted appraisals and charge the legal fees and we were not informed asked or given the results of the appraisals. We put all the documents for the modification in an envelope taped it up put the loan number so security number address and drove it to the XXXX XXXX location in XXXX Texas they did not want to lead us in but I was persistent got to security guard and they came and got the envelope it was made out and directed to the month Acacian department we waited a week and were informed that all the documents did not get to modification department and we need to send in more. I recently contacted a representative at nation star she told me to send the please report from XXXX XXXX for the XXXX XXXX XXXX incident and the IRS request of income tax to the vice President on to four XXXX we can not obtain the police report for 3 to 4 days and they have that IRS request form at least three or four times that weve sent I have the documentation. We are attempting to file our own chapter XXXX bankruptcy again ourselves without a XXXX because we have depleted our fans. We desperately need help they say they will have but I sincerely doubt that. There are many discrepancies are billing I dont believe that they have recorded our actual payments we bought this house in XX/XX/XXXX for XXXX and paid {$1600.00} payments for eight years we still owe {$190000.00} we owed {$190000.00} when XXXX XXXX had our loan in XX/XX/XXXX something is wrong. We desperately need help we are at the deadline and Im sorry we have it with me before we are exhausting no stone on turned this is just part of it. Please help
04/07/2018 Yes
  • Mortgage
  • VA mortgage
  • Trouble during payment process
  • FL
  • 33569
Web Servicemember
On XX/XX/XXXX my mortgage with XXXX, serviced by XXXX XXXX, XXXX was paid in full. I was advised that my escrow account and any overages would be refunded to me within 30 days of this payoff. When I did not receive the funds, I reached out to Nationstar to determine the status of said funds. I was informed by the representative that they had received returned mail on the account. I asked where the funds had been sent to and was told they had been sent to a previous address. I had already provided my new address, but was generally accepting that mistake happen. I provided my new address and was advised to allow 6-10 business days to receive the new checks. After 10 days had passed I had still not received my funds and contacted Nationstar. This time the representative informed me that there had been a stop payment placed on the previous checks, but that no new ones had been sent yet. The representative informed me that he would send them out. I asked if they could be wired into my account. The representative told me that I would need to send a void check with the account number and routing number on it for him to do that and that it would then take 24-48 hours to process. I requested the check from XXXX and it was provided to me. I forwarded the check to the representatives supervisor as I was instructed to do. I then waited. This was on XX/XX/XXXX. On XX/XX/XXXX I had not received any funds, so I reached out to Nationstar. The representative I spoke to informed me that he could see that there was a stop payment requested, but not that the funds had been wired. He informed me that the representative I had spoken with was not there today, but that he would handle my request. The new representative asked me to submit to him my void check and he would begin the wire process. I did so while we were on the phone. On XX/XX/XXXX I still had not received anything, and wanted to make sure the process had been started. I called Nationstar and spoke to another representative who let me know that the wire process had been started this morning and to allow 24-48 hours. That afternoon I received a call from the representative originally responsible for wiring the funds. He advised me that because my mortgage had both my wife and I on it, and the check sent only had my name on it he would be unable to wire the funds to that account. I explained that XXXX, the bank he works for provided that check, my wife is on that account, and that XXXX would not provide me with a void check with both of our names. He explained that he could mail the checks to me. I informed him that these arrangements were not satisfactory and I needed him to do better. He stated that he understood my frustration but could not provide anything more. I then asked for his supervisor. His supervisor stated that he could have the checks overnighted to me. I was satisfied with this, confirmed the address and we terminated the call. On XX/XX/XXXX, I received no checks. On XX/XX/XXXX I received no checks. I called Nationstar. The representative I spoke to this time, provided me with the tracking number for my checks. I looked into this later that evening and determined that while the overnight label had been created and printed, it had never been shipped. I checked again on Saturday XX/XX/XXXX and saw that it still had not been shipped, so again I called Nationstar. I was informed that per their agreement with XXXX the checks would not be picked up until Monday and should make it to me no later than Wednesday. I asked how an overnight delivery has become a week, expressed my dissatisfaction with this process, and explained that had the roles been reversed I would have been charged a late fee, and been told that mail was not a reasonable option to make a payment. I asked the representative what kind of compensation I should expect and was told there was nothing he could do. I asked to speak with his supervisor. The representative placed me on hold and then informed me that there was no supervisor available to take me call. He explained that the manager I had spoken to on XX/XX/XXXX would call me on Monday. I asked to log a formal complaint and was told I could do so online of through fax. I told him that I had attempted to log a complaint online but the website generated an error when I attempted to submit it. He asked if there was anything further he could do, I advised him to make sure that supervisor calls me on Monday.
08/07/2017 Yes
  • Debt collection
  • Mortgage debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • LA
  • 70461
Web
My payment is due on the XXXX. With a grace period till XXXX. I made my payment on the XXXX but was still contacted by an automated system. I requested this stop. The response basically indicated they would not. ReplyPrintDeleteClose Subject : Re : Make A Payment [ # XXXX ] From : XXXX Received : Mon XX/XX/XXXX2017 XXXX Thank you for contacting Nationstar Mortgage. Our records indicate that your last payment was received onXX/XX/XXXX 2017, in the amount of {$910.00}, out of which {$790.00}, applied towards payment and {$120.00}, applied towards principal. Your next payment is due on XX/XX/XXXX2017, in the amount of {$790.00}. The call you received was related to your monthly payment. Although your loan has a grace period that allows you 15 days after the due date before a late charge is assessed, your payment is due on the XXXX of each month. If the payment is not made on the due date, Nationstar Mortgage may contact you. This is because, as your mortgage loan servicer, we need to stay in contact with you and ensure your awareness of the help that may be available to you if you are having difficulty making your payments. To avoid these calls and ensure your payment is made on time, you may set up automatic payments. AutoPay allows you to have your payment automatically debited on the same date each month from the checking, savings, or money market account of your choice. AutoPay ensures you make your payment on time every month, plus its free and easy to enroll. Simply sign in at www.MyNationstar.com, and from the Loan Overview page select Setup Autopay to enroll. Should you have any additional questions regarding your account or to view details about your loan summary and recent account activity, visit us online at www.MyNationstar.com. You will have immediate access to : Frequently asked questions A full payment history Escrow information Automatic payment enrollment Mortgage Loan, Escrow Account Disclosure, and Tax and Interest Statements As a valued borrower, your satisfaction is our top priority. If we can be of further assistance, you can contact us directly by clicking on the mail icon in the top left of your Nationstar Mortgage online account or you can call our Customer Service Department at XXXX. Sincerely, Research and Response Department Nationstar Mortgage LLC Messages received or sent through the website do not constitute Qualified Written Requests ( QWR ) ( a term which includes Notices of Error and Requests for Information ) and our response should not be construed as waiving any QWR requirements, as pursuant to 12 C.F.R 1024.35 ( c ) & 1024.36 ( b ), a designated address for the receipt of such notices or inquiries. To submit a QWR, please send to our designated address : Customer Relations Department, XXXX XXXX XXXX, XXXX TX XXXX. Confidential : The material in this e-mail may contain confidential information and is transmitted only for the use of the intended recipient. Any review, re-transmission, conversion to hard copy, copying, reproduction, circulation, publication, dissemination or other use of, or taking of any action or omission to take action, in reliance upon this information by persons other than the intended recipient is prohibited. If you have received this message in error, please notify the sender and delete the material from any computer, disk drive, diskette, or other storage device or media. Nationstar is a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose. However, if you are currently in bankruptcy or have received a discharge in bankruptcy, this communication is not an attempt to collect a debt from you personally to the extent that it is included in your bankruptcy or has been discharged, but is provided for informational purposes only. -- Original Message -- From : XXXX Date : XX/XX/XXXX2017 XXXX XXXX To : XXXX Subject : Make A Payment I was called at work on XX/XX/XXXX by and automated system saying I needed to contact someone about by account within 24 hours. My payment was due on XX/XX/XXXX and no late payment is charged until XX/XX/XXXX. Do n't you think that is too soon to be contacting a customer? I did n't ask to be part of NationStar. My debt was purchased. It feels pretty bad to be contacted at work by an automated bill collector. I pay each month before the dead line. If I do n't, then contact me ; otherwise please stop contacting me.
08/23/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • TX
  • 77096
Web
This is my third complaint about Mr Cooper to the CFPB for failure to release funds after an flood disaster insurance settlement. The previous two complaints to the CFPB, which were essentially identical, have resulted in quick and efficient resolution of the problems, which had taken hours on the phone and weeks to resolve. We are Hurricane Harvey flood victims in late XX/XX/XXXX. Mr Cooper is our primary mortgage company, and they, through XXXX, have dealt with our FEMA and flood insurance settlement. The final amount of the settlement for structural loss is {$190000.00}. For the past six months, Mr Cooper has done whatever in their power to not release funds to us despite every conceivable protocol being followed, and often repeated numerous times. All documentation about the loss, about contractor bids, work agreements, contracts, and so forth was uploaded in XX/XX/XXXX. Repair commenced using my out-of-pocket funds while insurance settlements were finalized. From the beginning, Mr Cooper was extremely slow with dealing with claims despite all paperwork being correct and all protocols followed. This began with the initial advance before the finalized claim and has continued through the repair process. For instance, in XXXX, a claim was denied because one contract did not have the contractor 's zip code. A revised copy of the document was uploaded, but the claim was still denied. Each document review takes a week and this is used to slow down the process further. I filed a CFPB claim after an inspection verified 25 % completion of work in XXXX ( after the zip code denial ) due to Mr Cooper not releasing funds. The matter was settled within a week and I received a check for {$20000.00}. When we got to 50 % completion, I ran into identical issues. Again, after several weeks of fighting with Mr Cooper after the 50 % inspection was certified, after several rounds of weekly document inspections only to result in having claims dismissed for invalid reasons, I filed a second CFPB complaint. Again, within a week, funds were released, for half of the total remaining, or {$68000.00}, leaving a balance of {$68000.00}. I was assured that there would be no issues when we reached 100 % completion. After all, an inspector would verify that we had completed work and thus there would be no reason to continue holding funds to pay out more contractors. I reached 100 % completion in early XX/XX/XXXX and an inspector certified that the repairs were done, with all paperwork completed on XX/XX/XXXX. Mr Cooper, true to form, has continued the exact same stalling tactics as before. Despite being at 100 % completion, despite not owing the contractor a cent at this point ( because I paid out-of-pocket ), Mr Cooper has denied my claims several times. The first time was because the exact amount of the settlement did not agree with a proof of loss submitted in XX/XX/XXXX. They had received updated paperwork from insurance but apparently had lost it. I resubmitted it, and waiting a week. Similar reuploads of paperwork have continued. Last week, they promised to do an " expedited release '' of funds, however, today, I have been informed that they can't release my funds because my contractor 's agreement doesn't have an address on it. This is the exact same excuse they used in XXXX and the problem was resolved at that time! And I don't even owe my contractor money anymore! I'm finished repairs! On the phone, they were able to find the documentation uploaded in XXXX and sure enough, there was a contractor address on it. Today, they are telling me that they are submitting for another expedited review. I fully expect them to deny my claim. Perhaps they will find that the paper does not measure 8 inches by 11.5 inches but instead is 7.5 inches. Perhaps they will take issue with the fact that the documents are written in a Times font and they prefer a Sans Serif one. Perhaps they need to just make one last win at the dog track with my insurance settlement that they are sitting on. Anyway, it's hard not to be cynical and bitter after a long, protracted fight on the most trivial of matters when I have been dealing with just as many issues with contractors, permitting, hardware companies, and so forth. The whole ending to this mess seems in plain view, and Mr Cooper is putting up silly roadblocks for no apparent reasons just to make flood victims ' lives harder.
07/19/2017 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • CA
  • 952XX
Web
In XX/XX/XXXX/XX/XX/XXXX, I fell behind on my mortgage due to a financial hardship. I tried everything I could to remedy the issue and finally in XX/XX/XXXX I sought relief through the Keep Your Home California, Mortgage Reinstatement Assistance Program, ( KYHC, MRAP ). I was granted relief in XX/XX/XXXX. XX/XX/XXXX I resumed payments. My account at that time was current with no outstanding late fees, penalties, or other associated fees. Since that time, I have not had a single late or missed payment. I have my account set up to automatically debit from my account as I have a variable rate. Sometime in XX/XX/XXXX, I noted new fees on my account. When I called to address this, I was told it was from prior to the relief from MRAP. The summary guidelines of the program specifically outline that this is not allowed. I disputed the charges, provided the documentation which stated ; " CalHFA MAC will require that the servicer waive all accrued and unpaid charges and NSF fees for all payments funded with MRAP benefits. " ( Page 4, Item # 15 ) of the program summary. The fees were promptly removed as required. In XX/XX/XXXX, I requested a payoff quote with a date of XX/XX/XXXX payoff. At that time, I noted 31 days of interest being required to be paid, totaling {$1200.00} ( even though payoff would be at the first of the month. There was also another set of fees, totaling {$1500.00}, cited as ; " Lender paid expenses. '' I saw that this encompassed legal fees, property inspections and maintenance fees. I presumed this again was from prior to relief with MRAP, as I was in the pre-foreclosure process at that time. I requested statements from Nationstar from XX/XX/XXXX through XX/XX/XXXX ( what was not available on the website ) so that I could see when the fees were accessed. I also requested to dispute the lender paid expense fees again, citing the same requirements of the program. I received some of the statements requested but not all, so I could not go back to accurately review the account. I contacted KYHC MRAP to confirm my understanding of the agreement. They confirmed that Nationstar is required to waive those fees as a condition of receiving the federal money and participation in the program. They also directed me to the language which to provide the lender with, ( cited above ). I provided the documentation to the person reviewing the account, XXXX XXXX. Each conversation with him he stated that he would ask the questions I had, and get back to me. In each of the three to four conversations I have had, I had to start over with explaining my issues. I realize these things run together, but if he is so overworked that he can not recall from day to day, I do n't expect that I am really getting an accurate answer or for him to really have researched the issue at hand. In regards to the interest, I was told that was a " requirement of their investors and a bank policy. '' I am currently in the process of selling and buying another home. The title company at the time of close would have to pay that amount regardless and it would be refunded to me regardless. I find it completely unacceptable that they can do this. This requires me to finance and additional {$1200.00} into the amount of my new loan. Not to mention that the charged interest for 31 days. Doing the math, that is {$640.00}, NOT {$1200.00}. They could not provide an explanation for this. This loan was my naive mistake when I was younger. It was a case of predatory lending but I have done all I can to make the best of it. I feel like Nationstar sees the structure of my loan, and believes that I can still be easily taken advantage of so they are arbitrarily accessing " fees '' or charging " interest ''. Because of this, they are adding an additional {$2700.00} on my new loan. Not to mention they are trying to get money that it not rightfully owed to them if I understand this correctly. I understand that this amount is a drop in the bucket for the lender but to the average person it simply is not. I can not imagine how many others this has been done to without recognition or question. I have attempted to resolve this with Nationstar directly but they are stating the exact opposite of what they did in XX/XX/XXXX when the removed the other fees they placed on the account and I do not believe it to be correct. I would appreciate any follow up into this matter.
10/19/2017 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • GA
  • XXXXX
Web Older American
XXXX XXXX, willing fully planned and committed a fraud with covering up a major evection by the hired law firm of XXXX XXXX XXXX XXXX XXXX. As our mortgage was in a server transition phase from XXXX XXXX XXXX to NationStar Mortgage, a lawyer with XXXX XXXX XXXX law firm ( see above ) by the name of XXXX XXXX failed to read his emails from the XXXX XXXX holidays and permitted a wrongful eviction of our home. We immediately informed XXXX XXXX of the problem and was told not to connect them but go through NationStar. My Wife were troubled that a Federally Funded Agency who owes the funds to our loan would instruct us not to call them. After several calls to NationStar, but no response, I sent n email to the XXXX XXXX XXXX XXXX explaining the issues and requesting to talk to someone as soon as possible. Several months later NationStar called and told us XXXX XXXX informed them that the server committed an improper foreclosure on our proper. This is a critical point, in that, the initial reason we contacted XXXX XXXX was the wrongful evection of our property. Be advised, we had informed XXXX XXXX of the return contact from the XXXX County Sherriff 's office ( next day following the eviction ) by XXXX XXXXXXXX XXXX. XXXX XXXX called my cell phone and said " XXXX XXXX, this is XXXX XXXX who executed the eviction yesterday. I want to let you know that your family wrongfully evicted yesterday. XXXX XXXX, XXXX XXXX XXXX lawyer, did not read his email from the holidays and failed to cancel the eviction. This type of gross error merits a free and clear home. I am sorry for this but try and raise your head up and face your neighbors. XXXX XXXX XXXX strategy immediately switched from the focus of eviction to " wrongful foreclosure '', thus introducing NationStar Mortgageas the focus and point of contact. While in limbo, the only information shared with us was everything was on hold as XXXX XXXX was working on a " Rescission of Foreclosure ''. NationStar 's Vice President of Loss Prevention -- XXXX XXXX, stated " we do n't think it 's possible. XXXX XXXX, NationStar 's Foreclosure Manager repeated the same statement to my wife and I. XXXX XXXX, in the meantime, sent their deft relief law firm ( stated above ) back after us pressuring us with duress techniques to sign all documents sent to us -- XXXXby the same law firm that committed the initial wrongful conviction. Further, XXXX XXXX continued with the same law firm to plan and implement the rescission of foreclosure ( after several requests from my wife and I to change to an unbiased law firm. We tried unsuccessfully to each XXXX XXXX with the request, but again they would not accept or return our calls. The request was made to NationStar who refused and said XXXX XXXX would have to grant the switch ). Unfortunately, through unmoral background tactics administered by XXXX XXXX to place the server ( NationStar Mortgage ) in the forefront -- - my wife and I were unfairly pressured " under duress '' by Fannie Mae 's law firm to sign and return all documents to orchestrate a loan modification resulting in XXXX years added to the existing loan ( a total of XXXX ), NationStar added the legal fees ( by the law firm that committed the wrongful eviction -- who prepared and submitted to the courts a rescission of foreclosure as well as the {$49000.00} restitution paid to us to the back of loan modification. The same law firm recently filed with the courts a foreclosure on our property again with the sale date of XX/X/17. Prior to the two above issues with both XXXX XXXX and NationStar, we were turned down by NationStar who said they could not modify our loan ( it does not meet requirements ) and to please contact XXXX XXXX for more details. We called XXXX XXXX, but again was told by the " Resource Center '' to contact NationStar. The loan modification we were sent was totally unfair, inflated and pushed on us as result extreme duress by XXXX XXXX XXXX hired Law Firm. If our loan could not be modified, what did NationStar Mortgage prepare ( and XXXX XXXX approve ) for the law firm to pressure us to sign and return? The Consumer Finance Protection Bureau was instituted to oversee Banks and lenders in protecting homeowners, but who or what service is monitoring the actions and unmoral schemes XXXX XXXX is preparing and focusing the servers to execute?
06/16/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • CA
  • 932XX
Web Older American
Mortgage accounts : Mr. Cooper : XXXX # XXXX ( Nationstar : XXXX ) I received a refund check from XXXX XXXX XXXX DBA Mr. Cooper dated XXXX for my impound account in my name and my sisters name ( XXXX XXXX. ) I contacted XXXX XXXX XXXX DBA Mr. Cooper around the middle of XXXX to see what was needed to have check issued in my name only. I did not make a note of the date or the people I spoke to as I felt I did not need to. I did, however,, offer several times that my sister, XXXX XXXX, will gladly sign any paperwork that was needed for her name to not be on the refund check. Please note : my employer records all conversations on the business phones. I used my work phone to contact XXXX XXXX XXXX DBA Mr. Cooper. XXXX - Spoke to XXXX : could not find loan in system. XXXX Spoke to XXXX : file being reviewed at this time. XXXX Spoke to XXXX : instructed me to need to send proof of 1 year of payments and send to : XXXX XXXX Fax Faxed Copies of bank statements for last 12 months along with request for checks in my name only. XXXX XXXX : checked online file. She verified that paperwork was received on XXXX and paperwork has been processed and finalized. Just waiting for processing of check. Should receive replacement check via mail between XXXX to XXXX. XXXX verified my post office post of XXXX, XXXX XXXX XXXX, CA XXXX XXXX spoke to supervisor XXXX ; Let her know that our conversation is being recorded. Went over months of trouble I have had trying to receive my refund check for the impound account in my name only. She stated that, on XXXX, an email was sent stating that checks must be signed by both parties and if rejected by bank, must be okayed by bank manager. Then paperwork must be sent to XXXX XXXX XXXX DBA Mr. Cooper before another check will be issued in my name only. I have been checking my spam and no notice from XXXX XXXX XXXX DBA Mr. Cooper had been submitted. Supervisor said the person I spoke to on XXXX assumed that the checks would be submitted. Offered to speak to another manager, I said yes. While waiting, I check my spam holder up to XX/XX/XXXX no email from Mr. Cooper. Same day : Spoke to XXXX : went over the problem. Went over what I was already told. I said never received any letter or email from XX/XX/XXXX DBA Mr. Cooper ( even checked spam again while I was on hold. ) Reported that I will be making a formal complaint against Mr. Cooper. Mr. Cooper has made it impossible. Asked why I was not informed of this information 3 months ago and she said she did not know. I said " So those other people just lied to me? '' I asked why Mr. Cooper employees made me jump though hoops that wasted my time and it did nothing. XXXX said that the XXXX XXXX XXXXXX/XX/XXXX DBA Mr. Cooper employees just assumed it would work! I stated that if I had been told the correct information in the first place, I would have my corrected check by now. XXXX sent me the email about what XXXX told me had to happen. I verified it was received. XXXX asked if I was satisfied with her service and I replied that I preferred not to answer. Sent check to my sister, XXXX XXXX, via regular mail. My sister emailed me a letter for XXXX XXXX XXXX DBA Mr. Cooper stating she has no interest in any funds from XXXX XXXX XXXX DBA Mr. Cooper. Contacted my bank ( XXXX ) requesting rejection letter regarding depositing XXXX XXXX XXXX DBA Mr. Cooper check into my account. Was informed that Bank manager will not send a rejection letter as any banking or mortgage institute should already know no bank can deposit check without both parties being on the account. Appealed to corporate headquarters.. Received letter regarding rejection for deposit of check into my XXXX account as my sister ( XXXX XXXX ) was nto on my account from my bank on XX/XX/2018. Sister had XXXX XXXX XXXX, was unable to sign check. Once she could hold a pen, she signed the check and returned the check to me. I mailed both signed checks ( with my signature and my sisters signature ), the letter of rejection from XXXX XXXX XXXX for rejection of deposit into my account and the letter from my sister stating she claims no rights to the refund check and mailed to XXXX XXXX XXXX DBA Mr. Cooper along with their letter which stated their demands on XX/XX/2018. I received a replacement check on XXXX with a check.. in both my name and my sisters name.
10/18/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • MD
  • 20774
Web Older American
I have always had a problem getting hold of the assigned Dedicated Loan Specialist assigned to our Home Mortgage account first with Nation Star and after renamed Mr. Cooper. I had XXXX XXXX at first with Nation Star, and I called him at least on eight occasions : XXXX/XXXX/XXXX @ XXXX XXXX XXXX, XXXX/XXXX/XXXX @ XXXX XXXX XXXX, XXXX/XXXX/XXXX @ XXXX XXXX XXXX, XXXX/XXXX/XXXX @ XXXX ; XXXX XXXX XXXX, and XXXX/XXXX/XXXX @ XXXX XXXX, he then called me on XXXX XXXX and asked that I send two months mortgage payments. I did, and applied for modification. I called on three occasions for status on my application, XXXX/XXXX/XXXX @ XXXX XXXX, XXXX/XXXX/XXXX @ XXXX XXXX, and on XXXX/XXXX/XXXX @ XXXX XXXX. On XXXX XXXX, XXXX XXXX called and asked that I send another two months payments and a modification package, again I did. This brought the total paid so far to about nine thousand dollars. Since then, no response, no word and no update on status, I have to call to find out that I was denied. I was assigned to a Special Point Of Contact ( SPOC ) personnel and her name XXXX XXXX. I have called again on four occasions, XXXX/XXXX/XXXX @ XXXX XXXX, XXXX/XXXX/XXXX @ XXXX XXXX XXXX, XXXX XXXX XXXX, AND XXXX/XXXX/XXXX XXXX XXXX XXXX, unto date no calls or return calls from the SPOC personnel. On XXXX/XXXX/XXXX on or about XXXX XXXX, XXXX called from the collections Dept. at Mr. Cooper Mortgage Company and explained to him the efforts I have made in order to resolve me my mortgage issue. I advised him that it was temporary, but I would like to solve this issue once and for all, and I would like for him to help me the the right way. We agreed that I send {$4400.00} on the XXXX/XXXX/XXXX ( 2-months mortgage ), and to pay {$3300.00} for the next four months to get us back on track. He gave me his telephone number and asked that I call him today ( XXXX/XXXX/XXXX ) to make the payment, and promised to document or conversation. I called XXXX to make the payment today XXXX/XXXX/XXXX about XXXX XXXX XXXX, he did not answer. I called the main numberXXXX and spoke to XXXX ( ext:XXXX ), I told him the reason for my call, to make two months payments and and to comply with the payment arrangement made with XXXX. He reviewed my account and stated that my account in per-foreclosure as of today. I was surprised, I asked him why, when and what time. He again said it was in a pre-forclosure status and no time shown. I was shocked. It cant be, I explained to him my arrangement with XXXX and my conversation with XXXX, I told XXXX my arrangement with XXXX was to make two months payments today and I was calling to honor that agreement. He told me XXXX did not document the account as I stated, again I was shock, in my mind I prayed our conversation was recorded as promised. I called XXXX again, this time he answered and I introduced my self and told him I am calling to honor our agreement ' that is, to make the two months. He put me hold and when he came back he told me account is now on pre-forclosure status and I can no longer pay two months payments and I have to pay all the past due rent today. I told XXXX I do n't have all the money and that was not the arrangement we made. I asked him why he wants to treat me like this. He put me back on hold and never came back again, instead another debt collector came back on the phone name XXXX ( ext : XXXX ). Ran told me that XXXX documented I will make the payment on XXXX/XXXX/XXXX and not XXXX/XXXX/XXXX. That is not true, under oath XXXX will not lie and our conversation of XXXX/XXXX/XXXX was recorded and will prove that he misstated on this facts. Again, I stated that XXXX and I agreed on making the two months payment today XXXX/XXXX/XXXX, and that I am calling today to make this payment as I promised. He could not help me he concluded. I called again and this time XXXX ( ext:XXXX ) answered the phone, I explained to him as previously stated. He put me on hold for about ten minutes, he came on the line and told me he was trying to get a supervisor to hold on, he put me back on hold for another five minutes, and when he came back he said he passed my complaint on to a supervisor for review and the supervisor may or may not call me back.. He will not give me the name of the supervisor. It has five hours since that conversation, no supervisor or anyone has called me back.
05/14/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • AP
  • XXXXX
Web Servicemember
I am an XXXX XXXX service member. I have answered the call to serve in the military back in XX/XX/XXXX . I o wn a home in XXXX , XXXX and prior to that year I have never defaulted on my mortgage. After being XXXX out to XXXX XXXX in XX/XX/XXXX I received orders to relocate to XXXX , XXXX with my family. I reached out to my mortgage company and informed them of my situation and provided them with a copy of my orders. The mortgage company at the time stated thanks for the information however offered no assistance, not even to lower my interest rate which at that time was higher than 6 %. After checking into my new command in XXXX , XXXX . ( 3 months ahead of my family which at the time was to pave the way for my wife and XXXX kids to follow later ), I got a hold of my legal department who informed me that my interest rate on my mortgage should be lowered to 6 % and they provided me with the necessary paperwork to make it happen. The Mortgage Company at that time, did not cooperate in reducing my interest rate right away. In fact, I had to get the legal department of the command involved again and this time they took over from there and helped me all the way through until the interest rate got reduced. After getting the interest rate reduced, I asked the mortgage company if there were any programs available I may be qualified for in terms of receiving assistance. The mortgage company said NO. I however, looked into it on my own and discovered that I may have been a candidate for the HAP ( Homeowners Assistance Program ). I applied for this program and got denied. The mortgage company stated that the reason was my home was no longer my primary residence, and for this they could not qualify me for the program. Six months later i n XX/XX/XXXX , my family and I were fully relocated to XXXX . After raking and scraping to pay the mortgage on an empty house in XXXX ( for those six months ) on an XXXX salary, I managed to get the house rented to a tenant. The tenant lived at the house for a year until I was forced to evict him for not paying the rent. I was forced to going back to paying the mortgage on an empty house yet again. In XX/XX/XXXX , I contacted the mortgage company and explained my current situation and I was informed to re-apply for the program which I did. The mortgage company gave me such a run-around ( as if to get me to not cooperate with their many demands for paperwork ) but with my back against the wall I kept up with their demands only to be denied again for the second time. This was devastating. Here it was an XXXX whose paycheck is already next to nothing is being forced to pay the mortgage for a house miles away and in another state that he 's not living in and still have to manage the bills for the house that him and his family resided in. I did it for as long as I could, but when I started falling behind in payments on everything else I decided I could no longer afford to pay the mortgage for the house in XXXX , so I stopped. I reached out to the mortgage company and begged for help, I even re-applied again for the program, saying to my wife weve got nothing to lose, and again I got denied. I was left to think these mortgage companies do n't care for the well-being of families. It seemed as though as long as their pockets are being laced with money every month they are ok, but when a situation occurs and families and are n't able to pay, the mortgage companies will ruin their credit immediately. My credit went from being excellent to poor really quickly, and in fact even caused me to being randomly selected by XXXX ( just my luck ) for screening. I received a letter from XXXX at my command and shortly after my security clearance ultimately got taken away from me from falling behind on payments. Luckily for me, I have a rate that does not require a security clearance, but that still does n't sit well with me. With the years passing by, I have managed to take care of everything that was on my credit as being delinquent and they all have been erased from my credit. All, except the house in XXXX To this day, the mortgage company still rides my credit every month as being late and delinquent. All I 've asked for was a little help, is that too much to ask for Nationstar?
07/13/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 92553
Web Older American
I received a benefit award from the Keep Your Home California Program in XX/XX/XXXX. The award was for {$50000.00} to reduce the principal balance on my mortgage and to reduce the monthly mortgage payment to enable me to keep my home with a more affordable monthly mortgage payment. I am a retired, single, XXXX American woman, senior citizen ( XXXX years old ) and have adopted and am raising my XXXX ( XXXX years old ). I have been in my home for the past 12 years with no prior mortgage issues or problems and the home has been in the family ( my Mother was the original owner ) since it was first built in XXXX. My objective is to maintain a safe and secure home environment for my granddaughter and myself which is the reason I applied for and was granted the benefit from Keep Your XXXX California. There are two mortgage companies involved in this scam of not providing the totality of my award XXXX XXXX XXXX ( Original Mortgage ) XXXX. XXXX XXXX XXXX, New Jersey Account Number XXXX Mr. Cooper ( New Mortgage ) XXXX XXXX XXXX XXXX XXXX, TX XXXX Loan Number XXXX On XX/XX/XXXX I was notified by Keep Your Home California that the {$50000.00} Benefits had been sent on my behalf to XXXX XXXX XXXX ( copy of notification included in attachments ) and within a few days I would receive documents relating to the principal reduction and the new lower mortgage payment. I waited patiently for this information but never received it. Instead I received on or about XX/XX/XXXX a statement dated XX/XX/XXXX which showed the receipt and distribution of the {$50000.00} but NO REDUCTION IN THE AMOUNT OF THE MONTHLY PAYMENT ( copy of statement included in attachments ). I immediately called XXXX to find out what was going on it was at that time I was informed of two things. 1. My loan was being transferred to another company 2. They did not bother to do a recast of my monthly payment ( this is an exact quote ) and the new company would have to do it. I find it extremely suspect that immediately after receiving $ XXXX in cash and making no effort to recast the monthly payment on my mortgage the loan was transferred. Obviously if they had the time to take the money they should have completed the whole process prior to the transfer, or transfer both the money and the loan to the new company, this reeks of shady if not illegal business practices. I contacted the Mr. Cooper around XX/XX/XXXX and inquired as to when they would be doing the recast of my monthly payment. At that initial contact they could not help me as the loan transfer was not effective until XX/XX/XXXX and they would not receive any of the loan information until after XX/XX/XXXX. I waited until after XX/XX/XXXX and have been in constant communication ( all initiated by me ) with Mr. Cooper representatives during the entire month of XXXX regarding the lower monthly payment which is included in the award I received. Following is a diary if my communication with Mr. Cooper regarding the recast and when it would be done and applied to my mortgage payment. Fortunately all the calls were made via my cell phone and are memorialized in the phone logs. But a summary of dates and the person I spoke with follows : XX/XX/XXXX ( XXXX ), XX/XX/XXXX ( XXXX ), XX/XX/XXXX XXXX XXXX ), XX/XX/XXXX ( XXXX, Escalation XXXX ), XX/XX/XXXX ( XXXX XXXX, XX/XX/XXXX ( XXXX XXXX, Escalation XXXX XXXX XXXX ), XX/XX/XXXX ( XXXX ) XX/XX/XXXX ( XXXX XXXX, Escalation Specialist XXXX XXXX ) and XX/XX/XXXX ( XXXX XXXX ). Not to mention the numerous times I called the two escalation Specialist, left a message and did not receive a return call. It was on XX/XX/XXXX that I was informed by XXXX that the recast pf my mortgage payment was denied and the reason was that my loan was not current I was flabbergasted. Mind you my loan was current for the month of XXXX and the only reason I had made no payment is due to the fact that I was waiting for and communicating with Mr. Cooper to ascertain the lower mortgage payment which is part of my original award. I find it highly suspect that I was strung along for an entire month so the company could use this as an excuse to not honor the terms of my benefit award. This is underhanded and completely unconscionable, wrong and taking complete advantage of a consumer and the award they were granted.
05/31/2017 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • FL
  • 34293
Web Servicemember
***CRIMINAL INTENT BY CEO*** PLEASE NOTE THAT THESE LEGAL VIOLATIONS ARE KNOWN AT HIGHEST LEVEL AND WERE FULLY SUPPORTED BY THE CEO MAKING THE INTENT CRIMINAL. HE AND THE STAFF HAVE COPIES OF THE LAWS ( UPLOADED VIA EMAIL TO THEM TO PRVENT THE " DID N'T KNOW '' DEFENSE ) AND XXXX XXXX HAS KNOWINGLY VIOLATED THEM IN AN ATTEMPT TO DFRAUD THE FHA AND U.S. GOVERNMENT. ATTN CFPB ... I HAVE BEEN INVESTIGATING NATIONSTAR FOR 2 YEARS NOW AND HERE IS YOUR DETAILED LIST OF DOCUMENTED CRIMES. I HAVE HARD EVIDENCE OF EVERY CRIME. # 1 ) LOAN ORIGINATION FRAUD ... # 2 ) KNOWINGLY IGNORING TRUTH IN LENDING ACT # 3 ) REAL ESTATE SETLLEMENT PROCEDURES ACT # 4 ) FAILURE TO MAIL ACCURATE STATEMENTS # 5 ) LYING TO CONSUMER AND INTENTIONALLY MISLEADING THEM ABOUT A FORECLOSURE WHILE FORECLOSING BEHIND THEIR BACK {$6.00} ) ADDING RANDOM AND ILLEGAL FEES AND USING THESE FEES AS A JAUTIFICATION FOR FORECLOSURE # 7 ) COLLECTING PRINCIPLA WITHOUT PROPER CREDIT # 8 ) BILLING A CUSTOMER FOR ATTORNEY FEES IN AFORECLOSURE THEY SAID WAS NOT HAPPENING, AND ADDING THESE ILLEGAL FEES TO THE PRINCIPAL ILLEGALLY. WE HAVE THEM IN WRITING CLEARLY STATING THERE IS NO FORECLOSURE ONTHIS ACCOUNT, # 9 ) 100 % FRAUD IN CUSTOMER SERVICE. NO RETURNED PHONE CALLS. NO QUESTIONS ANSWERED WHEN IT IS NOT IN THEIR FAVOR # 10 ) KNOWINGLY SELLING A HOME THEY DID NOT LEGALLY OWN ( XXXX XXXX XXXX XXXX, FL WAS NEVER PROPERLY FORECLOSED AND NATIONSTAR NEVER OWNED IT BUT THEY DID SELL IT THROUGH THEIR XXXX DIVISION KNOWING IT WAS NOT THEIRS. # 11 ) MAILING ILLEGAL DEMAND LETTERS AND USING SCARE TACTICS ... WE HAVE EVIDENCE OF NATIONSTAR REQUESTING 5 MONTHLY PAYMENTS WHEN A LOAN WAS JUST OVER 30 DAYS BEHIND. I BELIEVE THEY WERE FINED FOR THIS ALREADY # 12 ) ESCROW FRAUD INCLUDING EMBEZZLEMENT # 13 ) FAILURE TO MAIL MONTHLY STATEMENTS AS REQUIRED BY LAW # 14 ) LYING TO THE FEDERAL GOVERNMENT ABOUT COMPLAINCE # 15 ) LYING TO THE GOVERNMENT ABOUT ADDRESSING LEGAL ISSUES # 16 ) LYING TO CONSUMERS DAILY # 17 ) LYING ABOUT OWNERSHIP OF LOAN ... NATIONSTAR CLAIM TO BE A GOVERNMENT ENTITY WHEN COLLECTING # 18 ) FAILURE TO FOLLOW FLORIDA STATE CONSUMER LAWS # 19 ) FAILURE TO FOLLOW US CONSUMER LAWS # 20 ) FAILURE TO FOLLOW REAL ESTATE LAWS THERE WERE NUMEROUS INDIVIDUAL LEGAL VIOLATIONS BY HIS STAFF BUT THESE ARE CLEARLY ENDORSED AND THE EMPLOYEES ARE FOLLOWING INSTRUCTIONS. ALL OF THE EVIDENCE POINTS TO XXXX XXXX INSTRUCTING XXXX XXXX TO CONTINUE THE CRIME SPREE. NATIONSTAR HAS AN F RATING WITH THE BETTER BUSINESS BUREAU AND THEY HAVE A HORRIBLE CUSTOMER SERVICE RECORD BECAUSE THEY HAVE NEVER FOLLOWED THE LAWS ... PEOPLE KNEW THEY WERE BEING SCTEWED OVER AND THE CRIM HAS CONTINUED UNABATED. 371. Conspiracy to commit offense or to defraud United States If two or more persons conspire either to commit any offense against the United States, or to defraud the United States, or any agency thereof in any manner or for any purpose, and one or more of such persons do any act to effect the object of the conspiracy, each shall be fined under this title or imprisoned not more than five years, or both. If, however, the offense, the commission of which is the object of the conspiracy, is a misdemeanor only, the punishment for such conspiracy shall not exceed the maximum punishment provided for such misdemeanor. 924. Defrauding the Government of Money or Property Under 18 U.S.C. 371 the act of defrauding the government of money or property may take many forms, including the inducement of payment for services or supplies not provided or provided at inflated prices ; for work for which the government is not responsible. United States v. XXXX, XXXX XXXX XXXX ( XXXX XXXX ) ; United States v. XXXX, XXXX XXXX XXXX ( XXXX XXXX ) ; and of money or property to which the applicant is not lawfully entitled because of the applicant 's status. 18 U.S. Code 1344 - Bank fraud 1344. Bank fraud Whoever knowingly executes, or attempts to execute, a scheme or artifice ( 1 ) to defraud a financial institution ; or ( 2 ) to obtain any of the moneys, funds, credits, assets, securities, or other property owned by, or under the custody or control of, a financial institution, by means of false or fraudulent pretenses, representations, or promises ; shall be fined not more than {>= $1,000,000} or imprisoned not more than 30 years, or both.
12/07/2017 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • FL
  • XXXXX
Web Servicemember
NATIONSTAR STILL HAS NOT COMPLIED WITH OUR REQUEST ... THEY ONCE AGAIN FAILED TO PROVIDE THE LEGAL PAPERWORK REQIRED FOR LOAN # XXXX. WE WILL ASK ONCE AGAIN FOR THE ORIGINAL, SIGNED LOAN PACKET WITH AN ACCURATE AND PROPER ESCROW DISCLOSURE. WE HAVE SEEN THE FRAUDULENT PAPERS OVER AN OVER AGAIN. IN CASE NATIONSTAR / NOW DBA MR COOPER IS CONFUSED, WE ARE ASKING FOR ESCROW DISCLOSURES, HUD/TRUTH IN LENDING STATEMENTS, AND ALL OF THE OTHER REQUIRED FORMS THAT ACCURATELY AND HONESTLY DISCLOSE THE LOAN AS REQUIRED UNDER THE REAL ESTATE SETTLEMENT PROCEDURES ACT ( RESPA ) IF THESE WERE COMPLETED INACCURATELY DUE TO ANY ERROR OF ANY KIND, THEY NEED TO BE COMPLETED AGAIN AND SIGNED BY ALL PARTIES WITHIN 30 DAYS. THAT SIGNED COPY WITH A PROPER DATE IS SUFFICIENT ALSO. HOWEVER ... SINCE XX/XX/XXXX THE ENTIRE EXECUTIVE TEAM AT NATIONSTAR/MR COPPER KNOWS THEY HAVE A FRAUDULENT LOAN HERE. WHILE NATIONSTAR/ MR COOPER WENT THROUGH THEIR ROUTINE BUSINESS PLAN OF CRIME AND THEFT FOR THE PAST 24 MONTHS, I HAVE SLOWLY AND METHODICALLY COLLECTED ALL OF THE DATA AND EVIDENCE NEEDED TO PREVAIL IN ANY CIVIL OR CRIMINAL COURT OF LAW. NO ONE WILL BELIEVE THE LOAN FRAUD, ESCROW THEFT, LOAN PAYMENT, THEFT, AND RAMPANT DISHONESTY WAS ISOLATED OR ACCIDENTAL. IT IS CORPORATE, SYSTEMATIC, PROGRAMMED AND INTENTIONAL ... DIRECTED BY CEO XXXX XXXX ... AND PROVEN, CONFIRMED AND SIGNED IN WRITING WITH THEIR OWN INK.. THIS ONE LOAN PAINTS THE BIG PICTURE ... NO $ $ $ IS TO EVER BE LOSTAND NO LAWS ARE TO EVER BE FOLLOWED. IN JUST THIS ONE LOAN WE HAVE WIRE FRAUD, MAIL FRAUD, COMPUTER FRAUD, RACKETEERING ( CREATING A FALSE NEED FOR A SERVICE WE NORMALLY WOULD NEVER NEED ), CONSTANT THEFT TO CREATE A CONSTANT, FALSE ILLUSION OF LOAN DELINQUINCY, AND MORE. WE HAVE ASKED FOR THE FOLLOWING ITEMS FROM NATIONSTAR AND THEY ARE REFUSING TO COMPLY SO WE WILL ASK FOR THEM AGAIN ... HERE ... IN WRITING., WITH CFPB COPIED ~ NATIONSTAR/ MR COOPER LOAN XXXX XXXX I AM REQUESTING IN WRITING .. THE FOLLOWING ITEMS # 1 A COPY OF THE ORIGINAL SIGNED LOAN PACKET, WITH WIND INSURANCE ON ALL DISCLOSURES, SIGNED BY ALL PARTIES. WE DO NOT WANT A 10TH COPY OF THE FRAUDLENT LOAN DISCLOSURES WITHOUT WIND INSURANCE. # 2 SINCE WE ALL KNOW YOU CAN NOT PRODUCE THESE DOCUMENTS, WE ARE REQUESTING IMMEDIATE LOAN CANCELLATION AND LIEN REMOVAL IMMEDIATELY AS REQUIRED BY FEDERAL LAW # 3 IN ADDITION, BECAUSE OF THE INTENTIONAL AND CRIMINAL ACTS WE HAVE ENDURED, WE ARE REQUESTING ALL MONIES RECIEVED SINCE YOUR EXECUTIVE TEAM WAS MADE FULLY AWARE OF THE FRAUDULENT LOAN, AND CONFIRMED IT, LOAN # XXXX, WE WILL SETTLE FOR {$30000.00} HERE. BECAUSE WE ARE PREPPING FOR LAWSUITS ... ... WE ARE ALSO REQUESTING THE FOLLOWING # 3 COPIES OF THE PHONE RECORDINGS OF MY LAST TWO PAYMENTS, WHICH WERE MISAPPROPRIATED AFTER I WAS TOLD THEY WERE BEING APPLIED TO PAYMENTS, INTENTIONAL THEFT BY YOUR BANK. TOTAL $ $ $ LOST TO WIRE FRAUD BY LYING ON THE PHONE IS OVER {$3000.00} JUST IN XX/XX/XXXX. # 4 COPIES OF MY LAST 5 CONVERSATIONS WITH XXXX XXXX, THIS WILL INCLUDE A REQUEST TO NOT STEAL HOUSE PAYMENTS FROM CUSTOMERS AND A CLEAR EXPLANATION TO HER AND XXXX XXXX OF THE FINANCIAL ILLEGALITIES. IT WAS ALSO A REMINDER OF THE NUMEROUS FEDERAL LAWS THRIR EMPLOYEES ARE KNOWINGLY BREAKING ON A DAILY BASIS USING FRAUD. # 5 IMMEDIATE REMOVAL OF PMI PRIMARY MORTGAGE INSURANCE OR ANY OTHER INSURANCE YOUR COMPANY HAS ATTACHED TO LOAN # XXXX # 6 ALL RECORDINGS OF MY CONVERSATIONS WITH XXXX XXXX # 7 A COPY OF THE VOICEMAILS I LEFT TODAY, XX/XX/XXXX, VERBALLY REMINDING THE EXECUTIVE TEAM AND XXXX XXXX OF THE LAWS THEY ARE STILL KNOWINGLY, INTENTIONALLY, SYSTEMATICALLY AND WILINGLY BREAKING. # 8 A COPY OF THE TOP 50 NATIONSTAR SHAREHOLDERS / A LIST OF THE CURRENT BOARD OF DIRECTORS SO WE CAN MAKE THEM FULLY AWARE OF HOW THEIR INVESTMENTS ARE BEING USED FOR THEFT, FEAR AND TERROR # 9 IMMEDIATE REFUND OF ALL ESCROW FUNDS AND A TERMINATION OF ANY PAYMENTS YOU ARE MAKING. IN ADDITION ... BECAUSE WE WILL BE SEEKING TO HAVE YOUR ENTIRE LEGAL TEAM DISBARRED FOR FALSE BILLING AND COUNTLESS OTHER ILLEGAL ACTS ... # 10 WE ARE REQUESTING THE IDENTITY AND CONTACT INFORMATION OF ALL ATTORNEYS INVOLVED IN THIS FILE / CASE, AND 3 XXXX XXXX, XXXX FLORIDA. NAMES ADDRESSES AND PHONE NUMBERS HERE
02/05/2018 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • TX
  • 77433
Web Servicemember
My husband lost his job in XX/XX/XXXX. We were in imminent default, so we applied for a loan modification in XX/XX/XXXX to help us prevent defaulting on our mortgage. I was advised by Nationstar ( at the time ) that I would have to be in default, for them to actually help us. We tried to keep current, but as I stated earlier, it was inevitable. At that point, we applied for the modification and were advised to make 3 trial payments. On XX/XX/XXXX, I called in regarding my 2nd trial payment. I wanted to confirm that the payment would be made by the end of the month, as I knew the payment was need by that time. We then spoke on the trial letter. I advised her that the copy I received did not have a signature page. She advised that she noticed that ( regarding the copy I was sent ) but assured that she would send me the correct copy. It was sent to me via email, but I was unable to download the zip file. I called back, and the new rep that I spoke with advised that she was also did not notice a signature line on the document sent to me. She said that she doesn't think that I need to sign the document, but placed me on hold to confirm with management. She cam back to the line and confirmed with me that the document was not needed, and that my acceptance of the modification, was my timely payments of the requested trial payment amount. I made the 3 trial payments XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. I was previously advised that after the 3 trial payments, that I would " skip '' the XX/XX/XXXX payment and would start the official modification on XX/XX/XXXX. As a result, I called in around XX/XX/XXXX to verify the XX/XX/XXXX payment amount. I called earlier that month, but they said it was too see to see. Nonetheless, on XX/XX/XXXX I was advised that the trial had been declined. Reason being, because I had not signed the trial letter. I then escalated the issue at that time. I was advised the issue could take 3 - 5 business days, so I called back around that time. The rep I spoke with at that time, said the review actually takes 7 - 10 business days. I called back around that time, and was advised again that the mod review was also declined. Reason, I was reminded in XX/XX/XXXX that the document was needed and that I had to reapply. I escalated again, on the grounds that they did not review the subsequent call where the manager told him I did not have to sign the document ). I then spoke with a manager named XXXX on XX/XX/XXXX. She advised that she would personally listen to the call and try to honor what was said. Again, if not approved, I would have to reapply. I was unable to complete the call, as I had reach worked and had an emergency meeting. I called back XX/XX/XXXX, to follow up with her, but that was to no avail. The first rep I spoke with had a chat conversation through their work communication, advising her that I was trying to follow up. The rep advised that XXXX said, she had left a message with me and sent me an email of documents she needed to complete her escalation. I have no missed calls from her, voicemails, nor emails. Nonetheless, I requested that she forward me the same email she sent me and to call me back. It is now the close of business, and I have not received a call nor an email. However, I did call back prior to the close of business with another 2 attempts. The first rep said there was nothing she could do, but would see if she could reach XXXX. She dropped the call when she came back from hold. I called back and XXXX XXXX, broke everything down to me perfectly. She advised that they will honor the letter if I resend it, if they can confirm I was given miss information. She stated that the actual review could not be completed if they did not have this document. She apologized that it came this far and no one sent me the document again, to submit a complete escalation. Since XX/XX/XXXX when I presented the 1st escalation, no one advised me of this. She sent me the document via email while I was on the phone with her, and advised that she will personally follow up. The entire time that Nationstar, no Mr. Cooper, has started servicing my loan, has been a nightmare. Constant miscommunication, unknowledgeable employees, and inadequate management staff.
09/13/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 33174
Web
On XX/XX/XXXX, I filed petition for relief under chapter XXXX of the United States Bankruptcy Code for the XXXX District of Florida case no. XXXX. On XX/XX/XXXX, the court entered the Order confirming Chapter XXXX plan. For over two years i have successfully complied with the Chapter XXXX plan and made all payments timely to the current servicer XXXX XXXX. Although default no longer exist and the account is current, Nationstar mortgage has maintained the legal action in the state court. See docket for the eleventh Judicial Circuit case no. XXXX. Nationstar has failed to dismiss the foreclosure action despite that the account is being paid thorough the Chapter XXXX plan and for over two years. In review of all documents filed in the foreclosure action, we found the following material : The law offices of XXXX, XXXX & XXXX, XXXX, filed the foreclosure complaint and claimed to be an action to reestablish a promissory Note pursuant to Section 71.011 and 673.3091. In its complaint Nationstar stated that a prior foreclosure was filed with the original note. Mr. XXXX XXXX attached to the complaint a copy to the allege original note. The note reflects and endorsement and also the word stamped Corrected. On XX/XX/XXXX, XXXX XXXX XXXX, filed the allege Original Note. The second page to the note does not reflect the endorsement and the words corrected referenced in the initial complaint filed. The last page of the allege original note clearly reveals that it had been doctored to remove the endorsement. The plaintiff in this case can not present or claim to have possession to the original note with a doctored and falsified copy of a note. A promissory note is a negotiable instrument. XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX So. XXXX XXXX, XXXX XXXX XXXX XXXX DCA XXXX ). Where a document is negotiable instrument, the best evidence rule, as codified, requires the production of the original. 90.953 ( 1 ), Fla. Stat. ( 2016 ) ( A duplicate is admissible to the same extent as an original, unless .. [ t XXXX he document or writing is a negotiable instrument. ). Therefore a party who seeks to enforce on a mortgage must produce the original note. XXXX, XXXX So. XXXX at XXXX. A promise or order is payable to bearer if it : ( a ) [ s ] tates that it is payable to bearer ; ( b ) [ d ] oes not state a payee ; or ( c ) [ s ] tates that it is payable to or to the order of cash to otherwise indicates that it is not payable to an identified person. 673.1091 ( 1 ), Fla. Stat. if an instrument is payable to bearer, it may be negotiated by transfer of possession alone. 673.2011, Fla. Stat. In XXXX v XXXX the endorsement or allonge indicated to be part of the note, and an original note is required, it follows that an allonge or endorsement is required. Partially relying on XXXX, the second District reached this conclusion in a similar case : These documents are insufficient to show that Nationstar had standing to foreclose. Though a copy of the note and endorsement attached to the complaint indicate that the note was transferred to Nationstar. However, Nationstar never filed the original endorsement. In order to prevail in a suit on a note and mortgage, the original note and mortgage must be given introduced into evidence or satisfactory reason must be given to do so. XXXX XXXX XXXX, XXXX so. XXXX XXXX, XXXX ( XXXX XXXX DCA XXXX ). Because an endorsement is essentially part of the note, XXXX XXXX XXXX XXXX XXXX XXXX, it was necessary for Nationtar Mortgage to have filed the original endorsement along with the original note. In this case, Nationstar Mortgage failed to filed the original endorsement and did not plead to a lost instrument count. Plaintiff actions are construed to be fraud upon the court. Nationstar must be sanction. It is clear that nationstar has acted and continues engaging in unlawful banking practices while maintaining a legal action despite that the account is not in default. We are asking for sanctions against Nationstar and XXXX XXXX. XXXX XXXX is receiving payments and applying to the account. They are the new servicer and have done nothing to dismiss the foreclosure action. We are also asking for sanctions against XXXX XXXX for their fraudulent acts.
04/26/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 90068
Web
Mr. Cooper ( Nationstar ) failed to set up an ACH payment which caused my mortgage to go into arrears and affect my credit. The failure affected my ability to obtain a new mortgage in XX/XX/XXXX. In XX/XX/XXXX, I contacted Mr. Cooper formally known as Nationstar mortgage because my ACH had fallen of my account. After setting up the ACH again, I received a confirmation email from the company stating the ACH had been set up and the automatic payment would resume in XX/XX/XXXX ( see attached email confirming the ACH setup ). Mr. Cooper failed to set up the payment. In XX/XX/XXXX, I received a certified letter stating the mortgage was going to be foreclosed. I immediately called Mr. Cooper and spoke to their representative named XXXX XXXX. I provided the email confirmation to XXXX XXXX. She agreed that I was right to assume the ACH would have made the payment. I paid the outstanding balance to bring the account current. XXXX XXXX refunded the late charges. I set up again another ACH payment to keep it current. At this point, I asked about the late payments on my credit report. XXXX XXXX instructed me that I would have to write each credit bureau and request the adjustment. When the request came to Mr. Cooper they would look at the notes in the file and updated the late payments in my credit files. I sent numerous hours submitted the request to all the agencies. Mr. Cooper/Nationstar did not adjust my credit report to reflect their error. I have now applied for a new mortgage and have been turned down due to the late payments from Mr. Cooper ( Nationstar ). The mortgage company stated since the late payment were in the last 24 months, it affects my ability to get a new mortgage. I once again called Mr. Cooper. The representative XXXX XXXX said she could see that the fees had been refunded on my account, she could also see that I had requested the late payments removed from the three bureaus but the Mr. Cooper had failed to up agencies. I asked XXXX XXXX for written proof to provide the new mortgage company of the failure to set up the ACH situation. XXXX XXXX said she was unable to provide the notes not he account and since the loan was now sold to XXXX XXXX for servicing I should contact them. I contacted XXXX XXXX. They stated they have no records of the account since they just took over servicing. I am now left unable to get a mortgage because Mr. Cooper failed to correctly set up an ACH. Mr. Cooper is saying the reason they did not notify that my payment was late because I requested they cease all communication with me. This is not correct. After my mortgage loan was transferred to Nationstar/Mr. Cooper I started to receive almost daily calls to refinance the existing mortgage with Nationstar/Mr. Cooper. A refinance at this point was not beneficial to me. I explained this many times to the representative who called. I finally got to the point with the calls that I asked to be put on the do not solicited call list. I did not ask not to be called on issues about my loan. Nationstar/Mr. Cooper also states the account number I provided on the ACH form was incorrect. According to the attached documents ( see below ) the account number were correct. And if the account number was incorrect, why didn't someone from Nationstar/Mr. Cooper reach out to me? Nationstar/Mr. Cooper states they outsource the setting up of the ACH to XXXX XXXX. As a customer how am I supposed to know Mr. Cooper outsources the set up of ACHs to a third party? Mr. Cooper has tried to shift the blame from their company to XXXX XXXX, to XXXX XXXX, and to me. I have had numerous ACH issues with Mr. Cooper. In talking to their agents this is a common problem among customers of Mr. Cooper. I am being held hostage by Mr. Cooper because they failed to set up the ACH and/or notify me when the payment was not made correctly. I have spent hours on this issue. Mr. Cooper has reversed the fees but is still hitting my credit. I have a high score except for these payments. I have now tried to buy a new house in a state that I was relocated to by my job. I was turned down for the mortgage and lost money on the home ( due to inspections ) because of the late payments from Mr. Cooper.
02/09/2018 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • CO
  • 80003
Web
I purchased my home in XX/XX/2011. Since then, my mortgage has been sold, transferred, or otherwise changed hands between no less than five entities or companies, with each one progressively being worse than the last. My current mortgage company is Nationstar dba Mr. Cooper. ( I am unsure as to whether they were bought, incorporated, or just changed their name thinking the multitudes of people whom they've abused and harassed might be XXXX enough not to know the difference. ) I have had some troubles recently making my mortgage payments on time, though I always pay when I can and have done everything in my power to let Mr. Cooper know of my situation and to explore my options. Unfortunately, Mr. Cooper makes it extremely difficult to get any answers, options, or help in any way unless it concerns getting money from me. My problems have ranged from continually being locked out of the online system to being harassed multiple times a day when I am late, and even before I am late beyond the actual late payment date on occasion. I have asked them, told them, and demanded that they cease with these harassing phone calls, I have asked to be transferred to a mortgage specialist, and I have inquired time and time again for some sort of help in following the proper channels to find the assistance I need to stay ahead with my mortgage, but I always end up back with the collection department, talking to yet another outsourced agent reading from the same script in broken English that at its best is only partially translatable, more often though almost impossible to understand. These agents show obvious signs that they have trouble translating my responses as well, as often times they respond by re-reading the same parts of the same script over and over again and usually not answering my questions at all. My payment is considered late after the XX/XX/XXXX of the month, but most months the harassing calls begin on the first of the month, and will continue over and over, day after day, sometimes five or more times a day, even if I answer the call and try to make some sort of arrangements. I have told the callers to stop calling me until my payment is actually officially late, to which I get a response along the lines of " we're sorry, please contact us when you're able to pay, '' and then I get another call usually within the next 12 hours completely oblivious to the previous call. I have had agents tell me they don't care about my struggles or problems and that I needed to figure out how to pay them or my problems are going to get worse, I have had agents leave aggressive and somewhat threatening voicemails, and overall I have been treated like a criminal far more often than like a customer. I would NEVER choose to do business with this company, but I am currently unable to get away from them now and they are doing everything in their power to ensure that continues. I have tried on multiple occasions to make partial payments, or pay as I am able, but Mr. Cooper refuses to take partial payments, or if they do accept them, have some crazy system of applying the money to interest or principal or escrow that still results in my payment not being made in entirety and showing as late in their systems. They will report to the credit bureaus within a week of a missed payment, but sometimes it takes as much as 3-6 months for them to report that my account is current. As you can imagine, my credit rating has been effectively destroyed by this, leaving me with few options to consolidate or re-negotiate my debts in a way that would allow me to get ahead. I have over $ XXXX worth of equity in my home, but I am unable to do anything with it because of the current rules concerning late payments and refinancing, but Mr. Cooper has bent over backwards to ensure that I am unable to get caught up and stay there. This company, and many others like it, need to be held accountable for their behaviors! I am a hard working American homeowner doing everything in my power to keep my home, and this company is using outsourced call centers and cultural ignorance to harass and belittle me, while making it extremely difficult to maintain my mortgage and credit score.
11/26/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • TX
  • 79423
Web Servicemember
I purchased a house in XX/XX/XXXX through XXXX XXXX XXXX. The loan included {$44.00} for monthly Private Mortgage Insurance ( PMI ). My first mortgage payment was in XX/XX/XXXX to XXXX XXXX XXXX. The XXXX XXXX real estate agent that sold me the house, XXXX XXXX, told me the PMI should be dropped from the loan in XX/XX/XXXX, when my payments would reduce the remaining house balance to the qualifying level. I received notice that the loan had been sold to Nationstar Mortgage Company, with the first payment to them being due XX/XX/XXXX. Nationstar 's notice also advised that any " Optional Payments '' on the account may be cancelled. I called the company immediately upon receiving the letter and asked if the PMI was to be cancelled. Nationstar 's representative told me the loan did not include PMI. I argued with the representative, but to no avail. Over the years, I have contacted Nationstar numerous times about the PMI and they have consistently denied that I am being charged the PMI. The attached mortgage and first payment documents clearly state that PMI is included in the loan. When calling Nationstar after XXXX XXXX Central Time, you are directed to overseas representatives that are extremely hard to communicate with. Several times I 've simply had to hang up because I was unable to understand what the representative was saying. I have called during regular business hours and been told there is no PMI on the loan. I have also used Nationstar 's online application to submit questions about the PMI and have never received a response. Their online application only recently started documenting submitted questions and responses. Since buying the house in XX/XX/XXXX, my monthly mortgage payment has varied several times, due to changes in property taxes and homeowners insurance rates. I have attached all relevant documents, along with all Mortgage Interest Statements ( IRS Form XXXX ) from Nationstar that show no payments for Optional Insurance. The above information was submitted as claims to the Texas Dept of Insurance ( TDI ), then to the Texas Dept of Savings and Mortgage Lending ( DSML ). TDI replied that they do not service PMI. Following is a copy of the email I received from DSML 's XXXX XXXX concerning my claim ( note that XXXX XXXX refers to Nationstar by their new name, Mr. Cooper ) : Good afternoon, Thank you for returning my telephone call today. Per our telephone conversation, Mr. Coopers representative confirmed today that the {$44.00} PMI per month charge that has not been charged to your account up till XX/XX/XXXX when they corrected their records. The PMI over the last few years totals about {$1800.00} that is not being charged to your account nor it will be charged to your account, per the email of XX/XX/XXXX, below. XXXX XXXX representative response to the DSML reiterates that moving forward, they have corrected their records to reflect the {$44.00} PMI charge to your loan escrow account. Mr. Cooper has since this investigation began completed an out of cycle escrow analysis on XX/XX/XXXX. The new escrow analysis reflect a new payment of {$550.00}, effective with the XX/XX/XXXX installment. Once the full file has been reviewed you may be contacted with questions we may have and/or once a determination has been made. Note that Nationstar 's response to the claim was that the PMI had been cancelled due to non-payment of the policy, and I was never charged for PMI. After receiving this news, I contacted Nationstar on XX/XX/XXXX for a refinance quote. The Nationstar agent documented my house 's market value at {$77000.00}, and left that amount, even after I told him my XX/XX/XXXX County Tax Appraisal was only {$69000.00}. The refinance quote charges XXXX points for a 180 month conventional refi at 3.875 % interest. It would cost a total of {$5100.00} to refinance in order to avoid paying PMI that has not been charged in four years. I have never missed any mortgage payments, nor been late with any payments since the mortgage began. My attached letter to Nationstar of XX/XX/XXXX states examples of their unethical service. Thank you for any help you can offer.
04/26/2017 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • CO
  • 81001
Web
An escrow analysis was done by my Mortgage company on XXXX in which there was an escrow shortage of $ XXXX (see attachment Escrow XX/XX/XXXX ). I discovered the change was due to my hazard insurance so I called XXXX , my insurance company to figure out why my premium had increased. They told me that because I lost the bundle discount (auto and home) that my premium increased. So I changed my Hazard insurance to a more manageable premium (see attachment XXXX insurance XX/XX/XXXX ) I received a check for the difference of the remaining policy and sent an escrow payment on XXXX to Nationstar in the amount of $ XXXX bringing my escrow balance to $ XXXX from a deficit of $ XXXX . Then I sent this message: --Original Message-- From: XXXX Date: XXXX XXXX XXXX To: XXXX Subject: Escrow (Tax/Insurance/Other) I am contacting you to request a new escrow analysis reflecting the changes made to my homeowners insurance (Hazard Insurance). Thank you. See attachment (Nationstar Response #1 Case ID XXXX ). My interpretation was that they were refusing to do a new escrow analysis. However, within their response I observed the following line: "However, your insurance provider is XXXX XXXX XXXX . If you still want to run new escrow analysis then please reply back to this message and we will be happy to assist you.." So I replied with this message: --Original Message-- From: XXXX Date: XX/XX/XXXX XXXX XXXX To: XXXX Subject: Escrow (Tax/Insurance/Other) I WOULD LIKE YOU TO RUN A NEW ESCROW ANALYSIS. See attachment (Nationstar response #2 Case XXXX XXXX ). Which again I wasn't feeling very confident that they were going to do a new escrow analysis and the new payment of $ XXXX is due on XX/XX/XXXX . At this point I began researching Real Estate Settlement Procedures Act (RESPA) and sent an email requesting again for an escrow analysis or some alternative solutions (see attachment Email to Nationstar XXXX ) And their response (Nationstar Response #3 Case XXXX XXXX ). I then contacted Nationstar on XX/XX/XXXX to provide a copy of the update d XXXX Hazard Insurance p olicy (attachment Allstate insurance XXXX ). Also, on XX/XX/XXXX I mailed a copy of attachment (Email to Nationstar XX/XX/XXXX ) to fulfill Qualified Written Request and sent a copy of the XX/XX/XXXX Property tax notice and updated hazard insurance (attachment XXXX insurance XX/XX/XXXX ). I then received a new escrow analysis on XXXX see attachment ( XX/XX/XXXX Escrow Analysis). Where Nationstar Mortgage is still using an anticipated disbursement for Hazard insurance of $ XXXX . Then on XX/XX/XXXX I received a resolution letter through secure email and is attached as ( XXXX ). As alluded to in the resolution letter they place the blame on XXXX for requesting an additional payment. When I contacted XXXX on XX/XX/XXXX they related that they sent them the new policy plan but did not request an additional payment as the new payment wasn't due until XX/XX/XXXX . So I responded with the following email on XX/XX/XXXX : The paperwork you received from XXXX was an update to the policy and they were not requesting a new premium be sent. The anticipated hazard insurance was the paperwork you received from XXXX that you (Nationstar Mortgage) sent payment without request an additional payment of $ XXXX before the disbursement due date. Please do an escrow analysis with the anticipated disbursement of XXXX rather than the incorrect anticipated hazard insurance premium of $ XXXX reflected in the XX/XX/XXXX escrow analysis. If you still maintain that XXXX requested an additional premium of $ XXXX please attach the paperwork for my review. --- Originally sent by XXXX on XXXX XXXX XXXX XXXX XXXX --- I have been working on a resolution to this escrow shortage since I discovered it on XXXX XXXX XXXX So I could make my mortgage payment on XX/XX/XXXX . Now its XX/XX/XXXX and I am still relatively where I started with a $ XXXX mortgage payment looming that is an increase of $ XXXX . Please help.
04/24/2018 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • KS
  • 672XX
Web
This took place during XX/XX/2018 and XX/XX/2018 regarding multiple payments approximately {$520.00} each. I have a mortgage account that was sold to MrCooper and I now make payments through them. They have deceptive payment collection information on their website, and also apply some payments to the account in a manner that mitigates the payments impact upon interest calculation to their benefit. Regarding Deceptive Payment Collection Practice on Website Payment. When making a payment on their website I am presented with four payment options. a ) Full Monthly Payment b ) Payment direct to principal c ) Payment direct to escrow d ) Partial Payment These are self explanatory, but the partial payment is not a partial payment as implied. The partial payment is a Payment direct to principal, and not a partial payment. With the intention of switching to bi-monthly payments to save on interest over the lifetime of my loan and making payments easier to budget for, I made payments on their website using the " Partial Payment '' option. These payments that I made were sent directly to principal, and at the end of each month I was surprised to discover I owed another full months mortgage payment in addition to my previous payment in the month, with that payment not being applied to my mortgage payment. When I called in to review this with them they indicated that the website handles both " Partial Payments '' and " Payment to Principal '' identically, which begs the question as to why they would label them differently? It is clear that this labelling results in an increased collection of debt through deception of the consumer, and that there is no other reasonable purpose to having these labelled in this fashion other than to deceive the customer into making unintentional payments direct to principal and thusly having to pay more that month. When asked about this via their phone support, the agent on the phone stated that they were able to " change a setting '' on the account that would make the partial payment function as a partial payment, instead of as a principal payment. It is clear that they are aware of this disconnect in how they represent the payment application, and how they process it. They are even aware of this misrepresentation to the point that they have a standard process for making the action behave correctly when requested. Regarding how they process " partial '' payments In my call with them to discuss partial payments, they indicated that they could change a setting on my account to make partial payments function as partial payments, instead of principal payments. Upon further questioning, it became clear that this still was not truly a partial payment, and is structured in a way that ensures that interest continues to accrue at the pre payment account balance and not the post payment account balance. Any partial payment they receive on the phone or through their website, presuming that you have requested that they alter your account to be truthfully represented on the website, is not applied to the balance of your account and is instead placed in a holding account until a full monthly payment is available. This means that if you pay a partial payment to them, you will continue to accrue interest on your loan as though you had not made a payment. So while this is advertised as a partial payment it is in fact a 0 interest loan given to MrCooper by the customer, while MrCooper continues to charge them interest on their account that has not had this payment applied to it. In summary MrCooper is engaging in payment practices in bad faith. 1 ) They are misrepresenting partial payments, resulting in additional collections from the consumer in any given billing cycle beyond the intention of the consumer. They have demonstrated they are aware of this, and are able to routinely make this function act as advertised, but leave the default behavior to be deceptive. 2 ) They are not processing payments posted to an account to that account directly in some cases. They do this in a way that increases the amount of interest that they collect from consumers arbitrarily.
05/26/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NJ
  • 080XX
Web
MY SITUATION IS COMPLEXED MY LENDER NATIONSTAR AND XXXX XXXX XXXX XXXX . FIRST NATIONSTAR APPROVED FOR HAMO IN XX/XX/XXXX AND SENT THE APPROVAL TO XXXX XXXX XXXX XXXX SEE ATTACHED APPROVAL WITH XXXX XXXX XXXX XXXX ADDRESS. I RECEIVED THIS APPROVAL FROM NATIONSTAR ON XX/XX/XXXX , THIS IS THE FIRST TIME I EVER HEARD OF THIS APPROVAL, XXXX XXXX XXXX XXXX DID NOT TELL ME IN FACT, THEY CONTINUED TAKING THEIR MONTHLY XXXX FEE, XX/XX/XXXX A ND HEREAFTER. IT WASNT TIL I STARTED INVESTIGATING ON MY OWN, I FOUND THAT I HAD ALREADY BEEN APPROVED FOR HAMP IN XX/XX/XXXX , I W OULD HAVE PAID THE TRIAL PAYMENTS IF THAT WERE NOW AND THEN IF I HAD KNEW.

NOW MY IM FACING FORECLOSURE BECAUSE NATIONSTAR IS REFUSING TO ALLOW ME TO ENTER INTO THE SAME HAMP OF XX/XX/XXXX WRON GFULLY AND XXXX STOLE HUNDREDS AND THOUSANDS FROM ME TO NOT EVEN NOTIFY ME ABOUT THE HAMP TOO OFFER FROM NATIONSTAR SO I COULD PAY, INSTEAD THEY COLLECTED, XX/XX/XXXX P AYMENT OF XXXX .

PRESENTLY MY LENDER NATIONSTAR HAS A COMPLETE HAMP APPLICATION UNDER REVIEW ANDI SHOULD BE ACCEPTED INTO THE SAME PROGRAM BAC K IN XX/XX/XXXX . SEE ATTACHED!

MY INCOME DOES SUPPORT THE AFFORDABILITY OF THE HAMP PROGAM PAYMENT AND I WILL MAKE THE PAYMENT ONCE APPROVED! IM ELIGIBLE DUE TO SUPPLEMENTAL DIRECTIVE 16-02 SEE ATTACHED I HAVE BEEN TRYING TO WORK WITH MY LENDER FOR A LOAN MODIFICATION/ATTORNEY GENERAL NATIONAL MORTGAGE RELIEF SETTLEMENT. MY LENDER HAS BEEN DELAYING CONSIDERATION OF THE MORTGAGE APPLICATION, " LOSING '' DOCUMENTS, CONSTANTLY REQUIRING ADDITIONAL ITEMS, MAKING ME SUBMIT NEW DOCUMENTS BECAUSE THE ONES ALREADY SUBMITTED ARE TOO OLD ( BECAUSE THE LENDER DRAGGED ITS FEET ), DUAL-TRACKING ( FILING A FORECLOSURE COMPLAINT WHEN A MODIFICATION With the new expansion to the making home affordable program specifi cally Supplemental Directive 12-02 EFFECTIVE S INC E XX/XX/XXXX !!!!!!!!!!. Based on the new HAMP guidelines from the Supplemental Di rective 12-02 d ate d XX/XX/XXXX , titled " Making Home Affordable Program- MHA Extensio n and Expansion '' by the Obama Administration which is effective now, here is a list of the some of the new changes : Expansion of eligibility : HAMP was designed to bring the debt ratio of mortgage borrowers down to 31 % of their income. Those whose mortgage payments were already below that level had been ineligible for a modification. They may qualify now. The new guidelines will allow for a more flexible approach that takes other debt into account when calculating debt-to-income ratios. Extension of eligibility to owners of rentals properties : The old HAMP rules applied solely to owner-occupied homes but now those who own rental properties may also qualify for a HAMP modification. Triple balance-reduction incentives : The new HAMP will pay between XXXX cents and XXXX cents for every dollar that lenders take off the mortgage principal, up from between XXXX cents and XXXX cents. Pay XXXX and XXXX the same incentives : Currently, XXXX XXXX and XXXX XXXX do not offer principal reduction plans as part of their HAMP modifications. To encourage this assistance, Treasury said it will pay the same principal reduction incentives to XXXX XXXX or XXXX XXXX if they allow servicers to forgive principal in conjunction with a HAMP modification. See attached 16-02 Supplemental directive 16-02 H AMP WAS ESTABLISHED IN XX/XX/XXXX BY OBA MA AND XXXX XXXX ACCEPTED TARP FUNDS TO ALLOW HOMEOWNERS FACING DEFAULT TO ENTER INTO AFFORDABLE HAMP PROGRAM. XXXX XXXX HAS BEEN DELAYING MY CONSIDERATION FOR THIS PROGRAM for years AND now! I N XX/XX/XXXX O BAMA INTRODUCED SUPPLEMENTAL DIRECTI VE 12-02 EXPANSION TO HAMP, AND XXXX XXXX AGAIN AVOIDED ALL HAMP PROGRAMS. IN XX/XX/XXXX , OBAMA EXTENDED THE HAMP PROGRAM THROUGH OUT XX/XX/XXXX onl y IF YOU SUBMITTED XXXX COMPONENT OF THE LOSS MIT APPLICATION TO XXXX XXXX IN XX/XX/XXXX , XXXX XXXX HAS TO MODIFY UNDER HAMP UNTI L XX/XX/XXXX , I submitted MULTIPLE COMPONENTS APPLICATIONS in XX/XX/XXXX . SEE AT TACHED

08/01/2015 Yes
  • Mortgage
  • FHA mortgage
  • Application, originator, mortgage broker
  • AL
  • 36609
Web
Attempting to assume a mortgage since XX/XX/XXXX. Submitted requested info on XX/XX/XXXX. Was told XXXX days, XXXX max. Allowed XXXX days, heard nothing. Was finally able to obtain a loan application on XX/XX/XXXX ; returned it XX/XX/XXXX to XXXX XXXX. Had to call multiple times to verify receipt. Finally confirmed XX/XX/XXXX sent to Assumptions Dept. ; can not provide direct phone for department ; must go through Customer Service. XX/XX/XXXX received letter dated XX/XX/XXXX with " Assumption Package '' containing Good Faith Estimate, Notice of Intent to Continue, etc. Signed and returned all docs that had a signature line ( XXXX pages inc. cover ) on XX/XX/XXXX, co. signed for on XX/XX/XXXX. Credit report done on XX/XX/XXXX. XX/XX/XXXX ( Friday ) received letter dated XX/XX/XXXX requesting XXXX, tax returns, bank statements, as well as signed docs from previous request ( which had no signature lines ) 10 days from date of letter ( XX/XX/XXXX-Monday ). Gathered requested docs, signed every page of every doc from XX/XX/XXXX letter ( signature line or not ) and returned approx. XXXX pages ( 50+XXXX+XXXX ) on XX/XX/XXXX. XXXX XXXX signed for on XX/XX/XXXX. Contacted company on XX/XX/XXXX after hearing nothing. ( Customer service had the NERVE to ask WHO was handling the assumption. Given the fact that this company REFUSES to give names or ALLOW consumer to talk to appropriate department, HOW do I know who is handling it? I got no answer to that question ) Was advised a letter was sent on XX/XX/XXXX or XX/XX/XXXX, which I NEVER received. Co. emailed to me on XX/XX/XXXX. Letter requested EVERY document that was received by them on XX/XX/XXXX. Co. advised docs ( an envelope with XXXX pages ) not received. XX/XX/XXXX XXXX XXXX complaint XX/XX/XXXX emailed ALL docs to research dept. ( XXXX files - XXXX pages + XXXX pages ) XX/XX/XXXX Co. confirmed receipt of XXXX complaint XX/XX/XXXX spoke to XXXX XXXX who confirmed receipt of emailed docs on XX/XX/XXXX XX/XX/XXXX received letter date XX/XX/XXXX confirming receipt of emailed docs XX/XX/XXXX spoke to XXXX who advised loan was sent to underwriting on XX/XX/XXXX and this was the final phase and should be completed in about XXXX business days. XX/XX/XXXX ran credit report XX/XX/XXXX ( XXXX ) still in underwriting, call back. XX/XX/XXXX - advised I was NOT an authorized 3rd party ( have been for over a year, plus I 'm the applicant ). XX/XX/XXXX ( XXXX ) still in underwriting, no updates, no phone or person to talk to, left message for XXXX XXXX ( still waiting for return call ). XX/XX/XXXX ( XXXX ) still in underwriting ; advised 30 business days for ENTIRE process ( application to closing ) ; will email underwriting and call me back. ( still waiting for return call ) XX/XX/XXXX ( XXXX ) XXXX need XXXX hours for response XX/XX/XXXX some docs missing signatures ; put on hold to find out and was disconnected. XX/XX/XXXX ( XXXX ) advised missing docs ( unsure which ones ) ; asked to speak to supervisor RIGHT NOW ; was put on hold for approx. XXXX mins. never spoke to anyone. XXXX advised someone would call me back. ( still waiting for that call ) XX/XX/XXXX or XX/XX/XXXX ( XXXX ) advised XXXX XXXX was handling assumption, would have her contact me. ( still waiting ) XX/XX/XXXX ( XXXX ) missing : signed loan application, HUD XXXX, 2 years tax returns ( all docs that have previously been sent XXXX times ). Emailed to XXXX, who confirmed receipt and forwarded to unknown person ( possibly XXXX XXXX or XXXX ( unknown last name ) XX/XX/XXXX ( XXXX ) supposed transferred me to XXXX ; approx. XXXX rings and disconnect XX/XX/XXXX ( XXXX XXXX ) hold, hang up ( XXXX XXXX ) XXXX rec 'd docs XX/XX/XXXX ( XXXX ) hold for XXXX ; 2 minutes of ringing ; disconnect ( XXXX XXXX XXXX ) multiple holds and finally told rec 'd in underwriting and ball dropped on XX/XX/XXXX ; upon further review, looks like nothing has been done since XX/XX/XXXX ; sending to her manager, will call back tomorrow. XX/XX/XXXX ( XXXX XXXX p.m. ) missing docs letter was mailed, could not tell me what docs. XX/XX/XXXX left message for XXXX XXXX
09/27/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • MA
  • 027XX
Web
Our home was foreclosed on unlawfully, and then barely 1 1/2 months later, was reverted back to us. Stating for reason, " miscommunication ''. XXXX XXXX, We fell behind on payments, due to employer unable to fulfill payroll, we applied for loan modification with lender. Modification dragged out, sending and resending documents, til XXXX XXXX, when per lenders lawyers, had us send new modification documents, because 1st attempt was processed improperly. XXXX XXXX, New Modification started, again dragged out til XXXX XXXX. Several attempts by phone messages and letters by express mail to lender to get status on modification, but were ignored. XXXX XXXX, we received 1 single document, with an amount due, we sent in a check to see if we could get a response, since no one has ever gotten back to us. We did get a response, the lender sent us another modification, with letter thanking us for requesting. XXXX XXXX, we sent the new mod documents back and included another letter stating, we are again in the middle of a mod. and still waiting for answer. This is the 3rd time. XXXX XXXX, we received letter saying we were being foreclosed. Called that #, asked what about the modification packet you just sent us and we sent back, and the others modification packets? We have never gotten notification. Was told we needed 1 more document. We asked were you going to let us know this. One of the reasons was, They said we did n't have our correct address. XXXX XXXX XXXX, we were foreclosed and evicted from our home of over 20yrs. XXXX XXXX, barely 1 1/2 months later we received a letter from lender stating, the foreclosure was being rescinded due to " miscommunication ''. XXXX XXXX, lender requested, again modification documents. XXXX XXXX, we were told beginning XXXX thru XXXX, we would have to do a 3 month trial period in order to now keep our home. No delaying. When we were evicted we had to sign a 1yr lease, and unable to get out so quickly. XXXX XXXX, we were told we could move back into our home, but we could n't because of the damage that had happened, while in the possession of our lender. Pipes burst and water damage throughout the home. We had to pay plumber {$2900.00}. to get fixed. Still have to get holes in walls, floor and ceilings fixed on all levels. Nevermind replacing carpets, flooring. XXXX XXXX, We paid the 3 month trial period, with exception of the XXXX payment, where we by absolute mistake, sent in the wrong payment amt, and they closed out our modification, requiring us to reapply. XXXX XXXX, the reapplication was with the same information, that was given when we received the mod ( 3 month trial ), but this time we were denied, and are now facing losing our home for a second time. ( the incorrect amt was pd, because of a statement we received from Nationstar, with due date being same, XXXX XXXX ) but we were told, we should 've ignored. It was a little over {$200.00}. difference, we asked could you have told us? We would 've sent difference by XXXX XXXX. They said it was too late. Once again, we have not received an official denial letter as of yet, but we have been told, that they have denied. We applied for the original modification, to get back on track with our mortgage, we have always wanted to keep our home. From original letter of modification, we thought it was only going to take 30 days, to get a decision. We did n't realize it would be dragged out over 2yrs. The " miscommunication '' just got so out of hand. We are asking for your help. The lender has said we have had too many chances. We applied originally, and other modification packets were sent due to the 1st not being processed correctly. Our chances started with the 3 month trial period, and if we had not received that 1 document with a different amount, we would n't be writing to you right now. That is how this " miscommunication '' has continued through this whole process with our lender. We just want to keep our home and get back on track. Thank you in advance for your help.
05/12/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 91784
Web
To Whom I t May Concern, for years I have been trying to modify my loan with Nationstar Mortgage, hereinafter referred to as Nationstar. After numerous failed attempts and much frustration, I consulted with an attorney to inquire whether the people I am dealing with even have authority to negotiate my loan. One of the main problems has been that I have not been able to obtain the correct information as to who actually has ownership of my alleged debt obligation. Nationstar has made claims to be both the servicer and the beneficiary. After responding to one of m y Qualified Written Requests, hereinafter referred to as QWR, in XXXX of XXXX , Nationstar stated that the ownership of my loan belong s to XXXX XXXX as Trustee of the XXXX XXXX XXXX XXXX XXXX Pass-Through Certificates, XXXX XXXX , hereinafter referred to as XXXX XXXX , however their claim was just executed on XXXX XXXX , XXXX . I am confused as to how Nationstar co uld inform me that XXXX XXXX is the beneficiary of my alleged deb t four y ears before they actually claimed an interest. I have just discovered the legal ramifications surrounding the Fair Debt Collection Practices Act, hereinafter referred to as FDCPA. Upon leaning about this, I came to the realization th at Nationstar, as my present loan servicer, is a debt collector as defined by the FDCPA. At the time Nationstar acquired the servicing of my alleged debt from my previous servicer, the alleged debt was already in default. The mere fact that I was in default when Nationstar ac quired the debt defines them as a debt collector under the FDCPA. Because XXXX XXXX allegedly acquired an interest in the alleged debt while it is in default, they too are de bt collectors and not a creditor. Nationstar a nd XXXX XXXX are attempting to collect on a debt that they do not have the authority to collect on and they have falsely represented the character, amount, and legal status of the debt. I am filing this complaint agains t Nationstar becaus e I believe their continuous efforts to collect a debt that I dispute is against the FDCPA. Not only are they continually falsely representing the debt, they are continually threatening to take action against my property that is not legal for them to take. I presently have a foreclosure action scheduled on XXXX XXXX , XXXX . It is my understanding that under the FDCPA a debt collector may not use unfair or unconscionable means to collect or attempt to collect a debt. More specifically they may not take or threaten to possess or disable property when the they have no enforceable right to the property or does not intend to do so, or if, under law, the property may no t be taken, repossessed, or XXXX , and furthermore, they may not take or threaten to take any nonjudicial action to effect dispossession or disablement of my property if there is no present right to possession of the property claimed as collateral through an enforceable security interest. Based on my information and belief, only creditors may enforce a foreclosure, not debt collectors. I am now fully aware that a debt collector must prove that I owe the debt and Nationstar has failed to do that. They can not supply me with copies of documents that are not admissible evidence and believe I am to take the information they give me without adequate support. Nationstar has f ailed to demonstrate t he money trail to this alleged beneficiary. Furthermore, as a debt collector, Nationstar has failed to prove their relationship to the lender. My Deed of Trust says that it is the lender who has the power to do whatever it is he has the power to do within the four corners of the contract. There is no documentation that evidences that Nationstar and/or XXXX XXXX is now acting on behalf of the lender. I am filing this complaint with the CFPB because Nationstar is blatantly disregarding the law. If I do nothing they will wrongfully and fraudulently take my property and continue to disregard the law.
01/09/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NY
  • 08755
Web
On XXXX/XXXX/XXXX I secured a mortgage on my home in the amount of {$360000.00} and financed through XXXX XXXX the mortgage was assigned to Aurora Loan Services who then became the mortgagee/note holder.Due to the tough economic times low rate of pay as a school bus driver and the hardships of being a single mother I fell behind on my mortgage payments.About XXXX/XXXX/XXXX before I got back on my feet I received a Notice of Motion for Application of Final Judgment to foreclose on my property. As a single mother of XXXX children with no where else to go I could n't bear the thought of losing my home. Around XXXX I contacted Aurora Loan Services in an attempt to reach an agreement to keep my home and lower my mortgage payments to an affordable amount. After many conversations in which Aurora represented to me that if I made an application through the Home Affordable Mortgage Program I would be able to modify my mortgage.I spent a considerable amount of time and expense in copying numerous documents and paying for postage to mail the application for this modification to Aurora.About XXXX/XXXX/XXXX Aurora Loan XXXX XXXX accepted my application and sent me a XXXX Trial Period Plan.The plan promised that if I made the required trial payments in the amount of {$1200.00} per month for 3 months starting XXXX Aurora would send me a signed copy of the plan and permanently modify the mortgage.If I did n't qualify for the plan Aurora was supposed to send me written notice.On/about XXXX/XXXX/XXXX I sent the executed plan along with the first required payment of {$1200.00} to Aurora.Aurora failed to send me notice of my qualification status regarding the plan.Desperate and hoping that my good faith payments would make a difference even without a confirmed plan I continued to send the required payments to Aurora.On/about XXXX/XXXX/XXXX XXXX/XXXX/XXXX XXXX/XXXX/XXXX XXXX/XXXX/XXXX XXXX/XXXX/XXXX XXXX/XXXX/XXXX XXXX/XXXX/XXXX XXXX/XXXX/XXXX I sent a certified check to Aurora Loan Services in the amount of {$1200.00}. Aurora continued to accept my payments and never returned a check, Aurora never officially acknowledged receipt of my payments.In XXXX I received Notice from the XXXX XXXX XXXX XXXX that my home was going to be sold at a sheriffs sale on XXXX again contacted Aurora to find out why my payments had n't affected their decision to foreclose on my property.Aurora claimed they never received my payments and since the plan was never executed by both Aurora and myself that they were well within their right to foreclose on my property.The payments were in fact cashed by Aurora. I again pleaded with Aurora to allow me to enter into a loan modification agreement in an attempt to keep my home and they agreed to send me a workout agreement. On/about XXXX/XXXX/XXXX I received another workout agreement from Aurora stating that Customer has requested and Lender has agreed to allow Customer to repay the arrearage pursuant to a loan work-out arrangement. I was excited and overjoyed to learn that if I abide by the terms of the workout agreement and made all XXXX required payments on the XXXX of each month beginning in XXXX my home would not go into foreclosure and my children would still have a roof over their heads.On/about XXXX/XXXX/XXXX, as required by the terms of the workout agreement I sent the executed agreement to Aurora. On/about XXXX/XXXX/XXXX XXXX/XXXX/XXXX XXXX/XXXX/XXXX XXXX/XXXX/XXXX XXXX/XXXX/XXXX XXXX/XXXX/XXXX XXXX/XXXX/XXXX I sent a money order in the amount of {$1200.00}. Aurora did n't confirm receipt of the agreement or my payments.In XXXX I received notice that my home was going to be sold at a sheriff 's sale on XX/XX/XXXX.On/about XXXX/XXXX/XXXX I retained legal counsel to stop the foreclosure proceedings on my property.XX/XX/XXXX I filed for bankruptcy. Now I received correspondence that they are suddenly raising my principal payment from. My interest rate, and escrow stayed the same but my principal has TRIPLED going from {$460.00} to {$1200.00}. HELP!
05/17/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • FL
  • 336XX
Web
My complaint is with your office and how you do nothing to help the individual consumers against big mortgage companies. I filed a complaint with your office on XXXX XXXX , XXXX , ID # XXXX for incorrect information on my credit report. I provided you proof that the debt in which Nationstar Mortgage indicated that I owed them did not exists as I had completed a Deed-in-Lieu of foreclosure in which they were a party to as they had to complete the assignment of mortgage in order for the transaction to take place back in XXXX is when it was recorded in the county r ecorders office and taken care. As of XXXX XXXX Nationstar attempted to start collecting this debt by various letters and phone calls to me. Do to your belief in Nationstar Mortgage XXXX after I provided you in black and white the documents. They have prepared another assignment of mortgage to a different mortgage company who started to come after me for this same debt. I filed a compliant with various agencies who are suppose to help the consumer and every last one of them believed Nationstar Mortgage even after I provided all of them proof. Well not until I filled a complaint with the Office of the Florida Attorney General, XXXX XXXX that I was able to get something accomplish. This could have been avoided with Nationstar assigning this debt to another mortgage company XXXX XXXX had your office did their job in the first place. This has caused me a great deal of stress. I could n't get a loan to hire an attorney to pay their retainer due to this fraudulent information on my credit. Your office is a complete joke for consumers you do n't help the little people. I filed a total of 3 complaints with your office ( XXXX XXXX , XXXX ID # XXXX for loan modification, collection and foreclosure and on XXXX XXXX , XXXX ID # XXXX . Your office just closed my complaint had you listen to me they would have not been allowed to sell the debt to another mortgage company. What really gets me is I am out so much money to fight them in court and they are fighting me so bad its crazy and they are dead wrong. Your office had an opportunity to do what it is suppose to do and you failed. I have a debt of over {$200000.00} showing outstanding on my credit and your office choose to do nothing but listen to them when I told you they had no rights to me but you made this a triple affect by allowing them to assign the mortgage to another mortgage company and have them to come after me. The other mortgage company as per the letters attached indicates they were misled b y Nationstar into believing they purchased a Note and mortgage was outstanding but they acknowledged the Deed in Lieu was completed. Your office is just a complete waste of time as you do not do anything to help anyone. All the compliant is for is for people to just make complaints and you do absolutely nothing. The assignment of mortgage from Nationstar to XXXX ) ASSIGNMENT Date : XXXX / XXXX / XXXX XXXX AM Grantor : NATIONSTAR MORTGAGE XXXX XXXX XXXX / XXXX / XXXX XXXX XXXX ) Grantee : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX / XXXX / XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX / XXXX / XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX / XXXX / XXXX XXXX XXXX XXXX XXXX XXXX & XXXX XXXX XXXX ( ) Book Type : XXXX Book / Page : XXXX / 918 # of Pages : 1 Legal Description XXXX XXXX XXXX XXXX XXXX I e ven filed a complaint with XXXX XXXX XXXX and their investigation remain unchanged as the debt was to remain on my credit report even after file a investigation with proof of the information was not to be on my credit. These agencies are truly not to help any one. I want this publish to let consumers know you really must go to the Office of the Attorney General as the other agencies do no thing to help consumers and that this will take over a year to get resolved. So sad for the consumer
06/01/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 922XX
Web
On XXXX XXXX, the final docs for a HAMP modification on my CA home was signed with Nationstar XXXX XXXX XXXX XXXX TX XXXX. The process took about XXXX months to complete. I submitted copies of the initial application XXXX times as they stated documentation was never received. I received a letter in XXXX XXXX stating I did n't qualify for HAMP, which turned out to be an arithmetic error on their part. Upon correcting that, in XXXX of XXXX, Nationstar set up an escrow account for taxes and insurance per HAMP guidelines. I was not informed that escrow account had been opened and the misapplication of funds started. My original P & I payment amount was approximately {$920.00}. per month. There was no escrow account on the original loan. Over the next XXXX months, my payments varied monthly from {$1100.00}. to {$1400.00}.! The explanation I was given at the time was that the Escrow acct had to be funded, hence the changing figures. EACH OF THOSE PAYMENTS WERE MADE IN THE FULL AMOUNT REQUESTED AND ALL PAID ON TIME. Because of the misapplication of funds, most of my payments went into a forbearance account as " partial payments '', XXXX as they referred to them XXXX, and could not be applied to either P & I or escrow. Remember, I paid all invoices IN FULL AND ON TIME per THEIR instruction. In XXXX XXXX, there was a issue about my property taxes being paid, as the escrow account did not have the funds available because funds were being held in forbearance. I was told to pay the property taxes directly and was later informed that they ( Nationstar ) had paid them FROM FUNDS I 'D PAID TO THEM AS P & I. At this point, I contacted my Congressman, who in turn, contacted the Treasury department, and the process BEGAN to proceed in a less chaotic fashion, until the duplicate tax payment was returned to Nationstar, as mine had been received XXXX. That amount was credited to my escrow account. ( it should have been applied to P & I per their invoices ) All told, over the period from XXXX/XXXX/XXXX to XXXX/XXXX/XXXX, I paid approximately {$7900.00}. in P & I and approximately {$2000.00}. into escrow. Upon looking at my payment history after the modification trial periods were complete ( XXXX trial periods existed because of a filing error on Nationstar 's part on the XXXX set of loan docs ), I realized that my P & I had been reduced by a mere {$640.00} over the course of ten months! During the modification period, the P & I figure actually went UP from approximately {$140000.00} to {$140000.00}.! To reiterate, all payments were made IN THE AMOUNTS REQUESTED ON TIME during this period. Bringing this to their attention, I was sent a copy of my payment history with no letter and no explanation other than a verbal " it 's correct '' over the phone. The payments, application to P & I, reversals of payments, forbearance holdings and payments and refunds to and from Escrow make the payment history basically unreadable, except possibly by a forensic accountant. By my calculations, I am due a credit toward my principal of about {$2800.00}, and approximately {$5500.00}. in interest. Note that I have been trying to settle this since early XXXX. Additionally, XXXX of the provisions of the HAMP program is that the homeowner is to receive {$1000.00}. in principal credit XXXX {$83.00}. per month applied annually ) for each XXXX month period in which all payments were made on time and in full. To date, I have received NO incentive payments which now total approximately {$3500.00}. If these payments were applied, the amortization schedule would change, as more $ would have been allocated to principal & less to interest. I worked with the HAMP XXXX and XXXX directly to no avail. The response from Nationstar is that they 're investigating the claim and need more time. After XXXX YEARS?? My house is sold ( Closing scheduled for XXXX/XXXX/XXXX ), yet the escrow company ca n't get an accurate payoff figure due to the unresolved issues. I ca n't wait longer. Please help.
07/26/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • IN
  • 470XX
Web Servicemember
I have been dealing with errors that intentionally continue being falsely reported by Nationstar/XXXX regarding my VA mortgage loan that has stated over 18 months ago. Yet, more intentional discrepancies continue with even Nationstar stating that FEMA has filed incorrect information with regards to A Natural Distaster being reported, FICO points once again being taken from my credit reporting scores. This has been going on for over 18 months, has caused serious stress for not just myself, but as well my wife. As of this past week. I am once again finding myself dealing with more intentional malicious reporting by Nationstar/XXXX, now using FEMA as the excuse per taped phone calls by Nationstar when I called into their customer service number. I have attempted to resolve this issue with the lastest manager, XXXX via email, phone, taped conversations between Mr. XXXX, myself and XXXX on a three way conference call. Mr. XXXX stated that XXXX is not being honest because they are going off of limited information, yet XXXX shows the same intentionally reporting incorrect information with regards to my VA mortgage loan over the past month. I have no other choice but to take my complaints further to resolve this serious matter and overwhelming stress this is causing me and my wife. Nationstar/XXXX also stated every time I have to seek a third party assistance with regards of serious attempts to have issues that have been going on over the past 18 months finally resolved with my VA mortgage loan ... A freeze is then put on my account. Retailation. That is also incorrect information as XXXX Credit Report file that is from XXXX over the past month-week shows that Nationstar/XXXX has someone once again intentionally going into their computer, making more intentional discrepancies with regards to my VA mortgage loan. I have attempted, now going on another week to have more issues resolved, working with Nationstar/XXXX on the phone, but told that XXXX is not accurate with their information. Yet Nationstar/XXXX are the only ones who can make changes within my credit reporting. Not FEMA as they blame for their errors I was also told on a taped phone call last week with Nationstar that FEMA made changes with my credit report by reporting a Natural Disaster that occurred within the past week. I am now going to bring in all parties so this can finally be resolved in a serious matter with regards to now additional intentional discrepancies made by Nationstar/XXXX. XXXX does stick by their word with regards to the changes are being made by Nationstar/XXXX and soley, Nationstar/XXXX per taped phone conversation. They are as well sending me my file, copy of my full report via mail. I have, once again, attempted to work with Nationstar/XXXX with regards of the errors and as well the tremendous amount of stress this is causing me and my wife, a XXXX fighter. Our email will be as well filed along with the credit reporting bureau reports. I am once again, asking that my VA mortgage loan be corrected with all three credit bureaus. I am once again asking that now my FICO score be reinstated due to intentional discrepancies being reported by Nationstar/XXXX. I will not stop until this finally gets resolved. If this is happening to myself, with Nationstar/XXXX. It is most definitely happening to many other consumers that have a loan with XXXX/Nationstar. I have made a complaint this afternoon with the Federal Trade Commission, the state of Indiana Attorney General 's Office and FEMA. ****Per the latest Nationstar representative, Manager, Mr. XXXX , I was told that Nationstar has not reported anything with any of the three credit bureaus since XX/XX/2018. How then can XXXX, XXXX and XXXX show otherwise with the Natural Disaster, FICO points being taken away and more intentional reporting? It shows last reporting by XXXX from Nationstar, incorrect information, FICO score points being taken falsely taken away as of XX/XX/2018? ****
06/15/2017 Yes
  • Debt collection
  • Mortgage debt
  • False statements or representation
  • Attempted to collect wrong amount
  • UT
  • 84062
Web
Your automa ted Q & A did not fit my complaint .. . Here is the problem. I am a XXXX XXXX XXXX in Utah. I have a client who is struggling financially. They have XXXX liens on the property. I initiated a short sale ( lo an # XXXX being serviced by Nationstar ) on XXXX 2017 in their required Equator system. Both sides moved through the typical short sale steps. The appraisal was completed XXXX 2017. An offer with all proper documents was submitted on XXXX 2017. We waited for a response from Nationstar for several more weeks and on XXXX XXXX , 2017 , I was told that Nationstar REQUIRES all short sales WITH OFFERS already on the property, to be sent through their own Auction program to " try to get a higher offer ''. My problems with this are as follow s : ( 1 ) The Buyer and Seller have already entered into a contract that the current offer would be the only one submitte d until the short sale lender has finished all negotiations wit h said Buyer - But Nationstar refuses to counter or let the current buyer know what the required net amount is to finish negotiations with the current offer. ( 2 ) Nationstar o wns XXXX - the required auction site and will make an additional 5 % on top of the purchase price because they charge the buyers a 5 % fee for buying on their auction site. The only way the current buyer who submitted their offer a month prior can obtain this property now is if there 's no higher offer. They are " suggested '' to bid on this property through the auction site as well - but Nationstar DOES admit to bidding against real buyers to " get the highest price possible. '' This i s not fair to the current buyer and it violates the current contract between buyer and seller. ( 3 ) In real estate, it 's considered unethical and possibly illegal to REQUIRE anyone to use a specific company if the company making this requirement will profit or benefit from it in any way. Nationstar will make an additional 5 % - on a $ XXXX price that 's an extra {$10000.00} in Nationstar 's pocket. This does not reduce the tax burden imposed on the seller by this $ XXXX either - it ONLY benefit s Nationstar. This is also wrong. ( 4 ) on XXXX XXXX , 2017 I was told b y Nationstar that they would evaluate the current offer prior to sending it to their auction, if and only if, the seller signs the agreement to the auction ... so through duress, the sellers did sign the documents but Nationstar just plai nly said " no '' to the current offer and stated that the offer did not meet the required net ... but they refuse to share the information that I 'm entitled to know as the listing agent, which is what the appraisal came in at. So there 's no way to know if the current offer is in fact within the price range or no t. Nationstar is being deceptive and violating several regulations regarding the above. I am asking for assistance in keeping the property out of the auction unless the current buyer is not willing to meet Nationstar 's price based on the appraised value of the property in its current condition. I am also asking that you assist in making Nationstar share the appraisal that was completed on this property on XXXX XXXX , 2017 . This is necessary to make sure the property is being properly priced by me, the listing agent, as well. I have negotiated the other XXXX liens down on this property and have successfully obtained a fair priced offer. It is unfair that Nationstar now tries to require the seller to use their own auction program - if this was a true requirement, it should have been divulged to me at the time the short sale was initiated and accepted. But it was not. After Nationstar told me that they notified me in advance, they checked the system and could not find any such notification - which is why they agreed to review the current offer fully which they are now not doing - so if this notification " suddenly appears '' now, we will know they are being dishonest about this as well.
09/15/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • MN
  • 558XX
Web
( A more detailed account of the events is attached to this complaint. ) This is an additional complaint and response to Nationstar Mortgage 's response to CFPB Case Number XXXX ( dated XXXX XXXX, XXXX ). Within two days of my husband XXXX, I contacted Nationstar via phone calls and then XXXX separate fax documents in XXXX of XXXX permitting/requesting me to be the point of contact for our home mortgage loan as was suggested by a representative of Nationstar. Although Nationstar has said they did not receive a request for forbearance, I contend that I did, in fact, apply for a forbearance in XXXX of XXXX ( via XXXX XXXX XXXX XXXX XXXX ) and that Nationstar left that detail out of their response. Additionally, in my letter of hardship and, submitted to Nationstar, I specifically state a request for forbearance. The email correspondence from XXXX XXXX XXXX to Nationstar also clarifies this fact. Along with a detailed and historical account of the actions I have taken, the following documentation is attached to substantiate these claims : 1. Fax to Nationstar ( dated XXXX/XXXX/XXXX ) Letter of Authorization ( Attached XXXX ) 2. Fax to Nationstar ( dated XXXX/XXXX/XXXX ) XXXX Letter of Authorization ( Attached # XXXX ) 3. Response from Nationstar to Original CFPB Case # XXXX ( Attach # XXXX ) 4. Forbearance Request to Nationstar ( dated XXXX/XXXX/XXXX ) with letter of hardship ( Attached # XXXX & # XXXX cont. ) 5. Email clarification from XXXX XXXX to Nationstar regarding request for forbearance NOT Loan Modification Request ( Attached # XXXX ) 6. Nationstar Letter XXXX XXXX/XXXX/XXXX XXXX Dedicated Loan Specialist ( Attach # XXXX ) 7. NPV Letter from Nationstar ( dated XXXX/XXXX/XXXX XXXX sent via XXXX Mail XXXX XXXX # XXXX XXXX XXXX. XXXX to XXXX XXXX of Nationstar XXXX dated XXXX/XXXX/XXXX ) as a response to above NPV letter ( Attached # XXXX XXXX 9. Letter from Nationstar ( dated XXXX/XXXX/XXXX ) sent via email and not received by me until response from Nationstar on CFPB Case # XXXX XXXX Attached # XXXX XXXX 10. Letter from Nationstar ( dated XXXX/XXXX/XXXX ) sent via email and not received by me until response from Nationstar on CFPB Case # XXXX XXXX Attached # XXXX ) 11. Letter from Nationstar ( dated XXXX/XXXX/XXXX ) sent via XXXX mail XXXX XXXX # XXXX XXXX XXXX. Peforeclosure notice and additional historical documentation ( Attached # XXXX ) Throughout this entire process, I responded to all XXXX Mail delivered letters from Nationstar but as it turns out some crucial documents ( Attached # XXXX & # XXXX ) had been sent via email and I was unaware of these letters as they were sent to the email address of my husband who had XXXX and was unable to communicate. No one from Nationstar EVER called me suggesting these letters had not been responded to or inquiring why we had not responded to these letters. Or telling me that email correspondence was taking place. I had responded to all communications we received in the XXXX mail and called Nationstar on several occasions throughout this process. I was NEVER informed that my husband was receiving email correspondence from Nationstar and that crucial requests for further documentation was being sent in this manner. Had someone explained those circumstances I would most definitely have responded and rectified the situation. I wanted to keep my home and I believed that I was going through all the recommended and legal processes necessary to do so. I suggest that Nationstar further investigate their records to decipher which communications were sent via email and which were sent via XXXX Mail. It will be become apparent that I did everything in my power possible to communicate with Nationstar. I have put forth an enormous amount of effort and work, provided an incredible amount of details and documentation to clarify this situation. It has taken valuable time and energy away from caring for my family and in so doing this has created a financial burden to our family.
09/12/2017 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • MD
  • 21228
Web
I receive notification on Friday XX/XX/XXXX via telephone. This call was to inform me that Nation Star Mortgage has a name change to Mr. Cooper. Also at that time the representative inform us the profit and loss statement I provided needed an address place on it. I ask him was the only request he said yes. I inform the representative I would be sending the information on Monday XX/XX/XXXX FAX to the number the REP. provided XXXX. Enclose is copy of the transmission. I am appealing the denial letter toward the Modification. As a loyal Loan holder the denial letter is denied base on the several reasons which I am appealing all the reason. It clearly states the modification declined request incomplete. 1. I provided all necessary documents in the timely manner of request. 2. It states the loan was under a repayment plan which is not true. 3. In XX/XX/XXXX the loan was under a 7 month lengthy overview in the Customer Relations Department occurred filing a Notice of Error. A representative applied our large payment in XX/XX/XXXX improperly to the loan. The matter was resolve and Nation Star took full responsibility that it was an error on their behalf. This process concluded on XX/XX/XXXX, the representative assured me there would be no more issues However in XX/XX/XXXX we were off to a good start where we had a credit and current loan status. 4. The next representative we spoke with to make XX/XX/XXXX Payment after I told her which bank account to use the REP. still use the wrong account and the check return several times during the entire Month of XX/XX/XXXX. Once the Check was return and the Bank stop accepted I immediately contacted Nation Star. Again there was Notice of Error about this matter. Nation Star took full responsibility the REP. stated in the notes she had enter the wrong account numbers so she use another account on file without contacting XXXX or XXXX XXXX. 5. In XX/XX/XXXX the Account is currently 2 month behind do the 2 Notice of Errors and has been documented that Nation Star took full responsibility to both matters. We needed assistance the representative open a new modification at that time because I ask her could the 2 payments be place to the rear of the loan. She stated the only way that would be to get a new modification application started. After a long 4 month we get a disturbing rude phone call from Nation Star REP our loan modification had been denied and there was nothing that could be done because under the New Presidential Administration things had change the modification rules. 6. We called back to see what avenue we could be applicable for and we were inform we were in foreclosure status without any notification letters. Once I stated I had not receive any documentation About a week later the foreclosure package came in the via mail hanging on my storm door expose not even in a envelope. When I finally call back the REP said we could appeal and apply again for Loan Modification. At this present time we are seriously delinquent and in foreclosure status with no sale date. We feel again we are at a disadvantage when last year around this time we were brought account current. We have been residence for 18 years at this address by far this has been the worse experience with this mortgage company. I raise my son and now my XXXX year old. I truly believe we should have a fair chance especially how we gave Nation Star a fair chance to fix there errors. FYI both of these errors were reported to CFPB 7. At no time we have annoyed this process and watching the delinquency occur has been increasingly disturbing. 8. We are asking to please review all documents and please consider making necessary adjustment for us to be approve for the modification and a fresh start. 9. Enclose the same packet sent in XX/XX/XXXX loan modification application. 10. Transmission of the FAX sent in timely matter. 11. Denial Letter from Mr. Cooper. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX
04/19/2017 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 95409
Web Older American
My husband passed away and was the bread winner in our family. When he was ill XXXX modified our loan at 2 %. When my husband passed away I could not get any survivor benefits until I was XXXX yrs old. I was able to keep payments up for pretty muc h s year I then let XXXX know my situation and asked if there was anything we could to to help me make my payments until I turned XXXX which was about 12 mo away at that point. They had me do paperwork and was with the underwriters review when my XXXX XXXX loan was sold to Nationstar. I called immediately explained what was going on and was told they would do nothing to help me. They referred me t o HOPE. The hope counselor and I had three way call with NS and asked if t hey took the Keep Your Home Calif program all the time they told us. So I did the paperwork went through process and just as I turned XXXX was approved . NS then after allowing me to get behind all those payments because I called every two to make sure we were good NS would tell me no worries. Never harassed me for payments just let me go through process like it was the norm when they refused KYHC I could n't understand I had just started getting husband 's benefits and could easily have resumed my payment at 2 % interest and KYHC would have caught me up. NS said no worries we 'll modifiy you for these back payments they sent mail saying if you make your first three paymen ts of XXXX on time we will modify. I did and then was sent modification paperwork where their modification was really raising my interest from 2 % to 4and a quarter and m y payments were now XXXX when I said what was the XXXX I had paid for the first 3 months they told me oh that was for impound account which they never once mentioned. At the time interest rates were XXXX to XXXX and I was at XXXX and a quarter. They new I would n't be able to pay more. I have fought with everything I have since then because to lie say we take KYHC and let my payments go from 3 b ehind when I applied to then 13 months behind then raise interest rate make it unaffordable really speaks to the fact that I everything they did was for financial gain not in good faith to help me.i have continued my fight applied again for modification with NS that no matter how hard you try they never get all your paperwork. I finally cAlled XXXX XXXX to ask them to help me make them get my paperwork they spoke with them I was told that they just needed a be document so I kept a loan specialist on the phone until she told me that she received that document all my paperwork in and was denied because said all paperwork not in. I was assigned a loan specialist along time ago which no had many times I called he never answered and never returned my calls I do n't think he even exsidted. I now owe them XXXX back payments owed XXXX when this started and they want my house because I have XXXX to XXXX in equity it very obvious that is why they wo n't help me I have lived here 40 years my husband and I made our payments for XXXX of those years stayed in our home because we wanted the equity for our retirement I believe Nationstar has done all of this for their financial gain and I believe the thSt is fraud why should they keep putting me off let what I owe them grow and then take my house because they will make about XXXX to XXXX on top of what I owe them that is fraudulent I am tried of the lies. Had they taken KYHC th e junior lien would have fallen off in XXXX and I would have paid so much more if my principal down and reversed mortgaged my I have n't been able to move on with my life because I have had to fight so hard this is my home not NS 's and I thought lying to me for financial gain was fraud they also lied to you when I wrote to Obama and t he White House for warded my letter to you they said they did n't take KYHC because I was n't in modific ation and that was lie please help me keep my home
05/22/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NJ
  • 07110
Web Older American
XXXX XXXX , XXXX I was late paying and fell behind in my mortgag e ( XXXX ). The last payment had been made in XXXX , XXXX . My household income had been affected due to my sons, a contributor, underemployment. I had recently completed a 3 month trial perio d ( XXXX , XXXX , XXXX ) f or a modification. In XXXX , my finances stabilized when my son found full time employment. When I attempted to bring my account current in XXXX , I could not access my online account, which was how I usually made my payments. I calle d Nationstar and was told that I could not access my account and they would not accept my payments because they had started foreclosure procedures because I was ten months behind. Explaining that I was only two m onths behind ( missing XXXX and XXXX ), they informed me that after my three month modification trail, which I paid, the final paperwork were never signed. I then explained that I never received those papers, although I continued to make payments. In a previous phone conversation with Nationstar, I called to question why the balance on my statement was so high, even though I had been making my monthly payments. I was told because the final paperwork was never signed ; the payments were not reflected nor applied to my account. I actually had requested them, explaining I didnt receive them by mail. ( Attaching my email request ) I was told that they mailed them to me twice. I asked them to be email it to me. She told me they didnt email those kinds of documents, but she did ask if I wanted her to email the last two documents that were mailed and those I had received to me. I told her yes. During that last phone call, I asked what I needed to do to avoid foreclosure, and was told I had to re-apply for a modification. After submitting all of my paperwork, which was delayed because a contributors package was not included in the original application they emailed to me, my request for the modification was rejected. Not understanding why, I called them to get an explanation. They said due to the additional charges, they could not offer me a lower payment plan based on my household income. My household income is from my XXXX and my sons salary, combined. In the contributor paperwork package, he had to submit his paystubs. I had to submit my bank statements. If they deduced that my household income is not adequate because of what they see as my income to debt income, and lack of deposits, it is because he will pay some bills out of pocket as opposed to making a bank deposit. In recovering from our income loss, all finances would not be reflected on my bank account statements. Our combined income is enough to maintain monthly mortgage payments. My original payments were {$1300.00}. During the trial period, I paid {$1300.00} for three months ( ov erpayment ). In XXXX I paid {$1200.00}, the modified payment. ( 2 ) The bottom line is, I will never be able to pay the now over {$17000.00} to bring my balance up to date and not lose my home. That amount continues to increase. Had they accepted my payments in XXXX my account would have been up to date. If it was a matter of a signature, why couldnt they email the papers to me? They said they mailed them. I told them I did not receive them. If they were sent, why would I not sign and return them? I received the request for I can not lose my home. I have nowhere else to go. I am XXXX years old and on XXXX . After unsuccessfully trying to find employment, I am starting my own business to insure my future financial independence. I have been working with HOPE hotline and have applied for assistance from the Hardest Hit program and am waiting for the results. I am also reaching out to my councilman. Is there something you can do to help me? Sincerely, XXXX XXXX XXXX / Nationstar account # - XXXX XXXX XXXX XXXX ., XXXX , NJ XXXX XXXX / XXXX XXXX XXXX
09/04/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NJ
  • XXXXX
Web Servicemember
I am the trustee of a trust for a younger, XXXX brother, who is a veteran with a 100 % service connected XXXX and the mortgagor for a house in XXXX, Georgia. I exercise power of attorney for him. Nationstar holds the mortgage and I filed a previous CFPB complaint against Nationstar on XX/XX/XXXX7 because it repeatedly lied and refused to provide a copy of the survey it has for this property until the CFPB became involved. My brother has made many extra payments on the mortgage since getting it and as of XX/XX/XXXX owed {$15000.00} in principal on it. This spring, a large tree fell on the house, destroying the carport and causing other damage. My brother and I have worked since then to remove the tree and construction debris from the property ; stabilize the damaged carport ; solicit and review contractor estimates ; and get necessary equipment and building permits in order to make further repairs to the house. ( The survey was required to get the building permits. ) The insurance for the house when the tree fell on it was through XXXX XXXX. I experienced inordinate resistance, delays and mismanagement from XXXX XXXX in trying to get payments from the damage claim. Against its own stated policy and procedures, after issuing the first check that did not cover even all of the tree removal from the house, XXXX XXXX refused to issue checks to the policy holder and only issued checks jointly to the policy holder and the mortgagee, the latter of which was not a party to the insurance contract. None of these joint checks have been cashed yet. The original insurance policy on the house expired in late XX/XX/XXXX. Prior to that, XXXX XXXX sent written notification of renewal of the policy ; however, when a payment on the premium was made for this year, XXXX XXXX sent a refund check to me. I emailed the insurance agent asking why a check was mailed to me, who then sent a billing statement that indicated that the agent had cancelled the policy. However, payment for the premium was made electronically and my brother has not yet cashed the check that XXXX XXXX sent to try to deny it. Historically, billing statements from XXXX XXXX have usually been inaccurate for several reasons, nearly all of which relate to its failure to credit electronic payments in a timely or accurate manner, as well as a lack of standard accounting practices in its billing operations. I will file a complaint against XXXX XXXX with the Attorney Generals office of the State of Georgia or the other state agency that regulates the insurance industry in Georgia. However, in the meantime, Nationstar sent a notice indicating that it would seek new insurance on the house, since it believes there is no insurance coverage on it. It may also seek to foreclose on the mortgage on the house. In past years, we tried to refinance the mortgage when XXXX owned it due to the impoverished income of my brother, but it always refused to refinance the high mortgage rate of nearly 7 % on this modest house. Please help me get XXXX XXXX to honor its previous written notice to renew the insurance at a reasonable cost and to notify Nationstar that there is current insurance on the house as it continues to be repaired. Furthermore, please do not allow Nationstar to assign exorbitant, very costly insurance on the house, and do not allow allow Nationstar to forceclose on the mortgage while the insurance problem is being corrected and while repairs to the house are being made. Because of Nationstars attempted assignment of insurance and possible foreclosure, my request for the CFPBs intercession and protection is critical and urgent. Please note that in the previous CFPB complaint details described how Nationstar engaged in unfair, abusive and deceptive practices in lying several times about providing the survey, then refusing to allow me to speak to a supervisor when I called to try to get it. Its denial of these facts only confirm its dishonest practices.
10/19/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • XXXXX
Web
Nationstar is the servicing bank : has held homeowner in extending processing, and not evaluating documents properly. Homeowner has submitted the XXXX requesting modification. Homeowner has been denied by the service'r onXXXX. Homeowner is formally appealing the denial based on errors in home value, income, XXXX and XXXX Loan to Values used by the services in the denial of the XXXX application. The service'r has commenced double tracking while homeowner was acting in good faith under the DOJ/49 States Attorney Generals Agreement : the National Mortgage Settlement Agreement. The servicer ' is discriminating against homeowner claims, in a form of reverse discrimination ; holding the mortgage in extended processing, denying a loan modification while homeowner is qualified, lost documents when homeowner has already provided.. This homeowner, feels that her case has been unfairly treated for the following reasons : 1. No active single point of contact, constantly changing, when calls made to the single point of contact, routine routed to the collection department, never the same contact person. 2. A Single point of contact was assigned ; calls were made to the point of contact : the calls were never returned by the contact. Calls returned were from the collection department and never the same so called : " relationship manager ''. 3. The service'r has held the homeowner in extended process in bad faith, during which the value of property has c for 26 months from XXXX to XXXX XXXX. 4. On the most recent XXXX application : all requested documents were provided as requested. Homeowner has confirmation via fax that documents were received by the service 5. Homeowner has made numerous calls ( 20 ) inquiring on status of application, as a foreclosure date has been set XXXX XXXX, XXXX ; calls were routed to next available agent, comments were : A ) wrongfully advised that documents were not submitted, or B ) documents were submitted, or C ) resubmit documents because d, or D ) the foreclosure date is set and homeowner is responsible for not providing the requested documents : these 4 points are causing a state of confusion and terror to the homeowner. 6. Servicer started a double tracking procedure upon the notice of default. The foreclosure agent was aware of the loan modification in process, and moved forward with the double tracking anyway. This is a clear violation under the National Mortgage Settlement Agreement ; specifically double tracking while homeowner provided all documents under good faith. 7. Homeowner has contacted the foreclosure agent before the foreclosure sale : that the sale was extended to another 30 days. Service'r never advised homeowner of the extended sale date. 9. As of the above CFPB complaint date above, service'r has not advised or confirmation that the foreclosure date of sale is on hold. 10. Homeowner is in a state of fear created by the collection tactics by Service'r and or the foreclosure agent. 11. Homeowner was not advised of their HAMP/Department of Justice modification guidelines or options. 12. Homeowner was not provided the name of the investor as requested. 13. Homeowner was not provided a NPV Net Present Value Report to approve or deny the XXXX application. The Banks ' failure to discharge their required loan modification obligations, during homeowner 's honest attempt to save their home from foreclosure. Homeowner is claiming mortgage processing discrimination in delaying processing : by overloading servicer 's processing agents. We formally appeal the loan modification denial. We request that a SPOC Special Point of Contact be assigned to homeowner to assist in the new XXXX application review. Consent to publish. Homeowner has advised service'r and investor that a XXXX audit was ordered and copy provided in attachments. There is a positive change of circumstances in the value of the property in the recent NPV Report shows a positive equity.
03/19/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 328XX
Web Older American
Foreword Explanation : I am aware my husband, XXXX XXXX, has already filed a similar grievance this morning but I am more familiar with the details because I often pay the bills and keep records of payments and updates. I spoke to XXXX and he agreed that we should add this complaint because it is important for you to understand the history and the reasons why things turned out the way they did. What Happened : We believe Nationstar Mortgage set us up to increase our monthly payment from {$1200.00} to {$1600.00} in order to mark our loan as delinquent and proceed to collect on the Non-interests Bearing Principal Balance of {$86000.00} knowing this is a significant amount of cash we have to produce immediately hoping we ca n't so move to proceed with foreclosure and possession of our condo. In XX/XX/XXXX, my husband applied for and was granted a loan re-modification by XXXX giving us a stay on the {$86000.00} amount to reduce our payments to prevent foreclosure and to save our mortgage. XXXX XXXX XXXX was the server who immediately sold our loan to Nationstar. From the get-go, Nationstar showed their true colors by increasing our payments immediately by about $ XXXX/month. I called daily until I found someone senior enough and honest enough to tell me there was no reason for that increase. This meant we had a surplus payments of {$120.00} which we agreed I could deduct off our monthly pays until that amount was equalized. However Nationstar continued to send us statements with late fees and interests added for 1 ) not paying the additional {$35.00} and 2 ) for not paying off the late fees and penalties in every statement. Needless to say, Nationstar wrapped up our time, days and months with their subterfuges of " Yes, you are right, we will take off the charges '' to still sending the same statements and increasing charges, fees and interests. Finally after many months of persistence Nationstar finally admitted they paid off the {$120.00} toward our Non-interest Bearing Principal Balance of {$86000.00}. I reminded them this balance was to be left as is and any payments toward this balance is not part of the signed agreement. This is our first encounter Nationstar desires to get this unpaid balance off their books one way or another. I checked up on our escrow history before writing this letter to write this summary. In XX/XX/XXXX, our escrow was off balance by a few hundred dollars. By XX/XX/XXXX, our escrow was in the minus of {$1500.00} and by now Nationstar has increased our monthly payments from {$1100.00} to {$1200.00} to {$1200.00}, they intentionally did not actively alert us nor adjusted our escrow enough to make up for this deficiency. Our only constant are the daily phone calls from the XXXX of the Month to the date they received our payments telling us we are late transforming these calls into a constant harasser since we knew payments were already made. In XX/XX/XXXX, I received a notice from Nationstar that our monthly payments for XX/XX/XXXX will be {$1200.00} which I immediately put into our online recurring payments. In XX/XX/XXXX I opened a letter stating we are in serious delinquency with Nationstar. I checked that all payments were made in timely fashion and then called them. This was the first time I realized our payments went up because our escrow doubled in XX/XX/XXXX. I told XXXX of XXXX TX to send me a breakdown of the year-end escrow immediately as I never received one at year end. The papers did not come until XX/XX/XXXX. As of this date, we have a shortage of {$3200.00} in escrow. We believe Nationstar have worked out how they can make us fail by creating a situation where our escrow becomes an insurmountable shortage triggering a substantial increase ; and by not alerting us to the increase in advance, created a superficial default which now has triggered the {$90000.00} demand for immediate payment. We know because we just got this demand letter last ni
02/09/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • OR
  • 97229
Web
In XXXX of XXXX, I attempted to have the PMI removed from my home mortgage loan held by NationStar Mortgage. The whole process was extremely taxing and time consuming. I was passed from one person to the next, phone calls were not returned, and all communication came from my instigation. It took me over 4 months to get through the process, having to repeatedly provide paperwork and submissions that I had provided previously in the process multiple times. This only happened because I called repeatedly and was incessant about getting this removed. Once I finally was assigned someone to help me, he continually lost paperwork, claimed I did not follow procedures ( which I did to a tee as I was being told by him directly ) and consistently was not contacted when the rep said he would. My particular customer service rep was XXXX XXXX ( XXXX ). He handled the process of having the PMI removed once I was able to get someone to take ownership. I followed all of the steps outlined and in the end was told by XXXX that the PMI was successfully removed. I was told on XXXX/XXXX/XXXX that the appraisal provided had been confirmed and that a request had been sent to the escrow department for an escrow analysis to be obtained. From there, after not hearing back from him as I was told I would, I left 4 messages between XXXX/XXXX/XXXX and XXXX/XXXX/XXXX, finally speaking with him and getting his confirmation that the PMI had been removed from my loan and that my new payment would be {$1200.00} ( {$930.00} of which would be to the principal ). XXXX told me on XXXX/XXXX/XXXX during our call that my new payment would be in effective as of XXXX XXXX. I should note that I was in Chapter XXXX proceedings at that time, however the mortgage was kept out of the BK process, and therefore no payment has ever been sent from the Trustee assigned to my case. From XXXX XXXX - Current ever payment of {$1200.00} has been sent on time and NO notification that I have ever been late or short has ever been sent or provided by NationStar. Fast forward to XXXX XXXX. I began the process of attempting to refinance my home in order to take some equity out and payoff the BK as well as to make some home repairs. When our lender attempted to get a payoff on the NationStar loan, we were told that I am in arrears, and that the loan is not current as the payment per month is {$1500.00} ( not the {$1200.00} that my rep, XXXX XXXX, had quoted me ). After another SEVERAL hours on the phone ( all documented with time stamps ), I have been told that the escrow analysis was never run and that my payment has been short every month since XXXX, the amount of the PMI. They further stated that I will have to come up with an additional {$2500.00} to cover the shortage and that once the loan is purchased/paid in full, I would receive a refund check in that amount as they show in their system as " pending funds. '' I finally reached XXXX XXXX ( the original rep I worked with to have this removed ) and ask how this can since he told me that the analysis was run and gave me the amount of the new payment? Needless to say that was over a week ago. He submitted for the escrow analysis XXXX/XXXX/XXXX, had it returned XXXX/XXXX/XXXX, and said my new lower payment of {$1300.00} would start XXXX/XXXX/XXXX. However, after much discussion and noting his mistake, I demanded resolve in showing my account as current through XXXX XXXX as I was making the payment HE quoted me. He said he would get it resolved and call me with the solution - that was XXXX/XXXX/XXXX. I have called and left 8 messages since, and not received ANY communication or call back. During this process I ask " If my payment was short ( which it was n't ) - why was I never notified of that? '' The response I received was that no written documentation is sent to people that are currently in Chapter XXXX BK proceedings, regardless of account status. So, I currently sit still with NO answers.
06/27/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 91001
Web
Nationstar ' response, XXXX XXXX, XXXX provides no explanation or investigation into facts or requests presented them and confirms Nationstar ' ( NSTR ) incorrect conclusion alleging they performed an NPV test under DOJ when clearly decline is based on a XXXX review, based on the provided chart in the XXXX/XXXX/XXXX. Nationstar provided an email communication between XXXX XXXX and XXXX XXXX of NSTR, with no underlying documents other than the letter itself. ( Attached ) The complaint simply requests VERIFICATION that the XXXX/XXXX/XXXX decline letter for DOJ program was is in fact correctly underwritten for the DOJ program and for NSTR to provide conclusive confirmation that this was a DOJ decision and not a XXXX decision that disallows loans with balances greater than XXXX. NSTR ' continuing references to prior letters, have not addressed this specific complaint are non-responsive and assert that the file was declined, by restating the very letter that is in question, thereby engaging in an effectively circular argument. We are requesting validation under DOJ of XXXX performed by NSTR : This complaint is based on XXXX ' letter of XXXX/XXXX/XXXX and addressed to XXXX CA XXXX. wherein NSTR claimed that my file was evaluated under the DOJ Program. ( DOJ/XXXX ) & resulted in a negative NPV. This statement is materially false and NSTR ' incorrect justification for decline. ( Attached ) A letter of complaint has been sent to XXXX. of CA XXXX XXXX by XXXX XXXX, XXXX/XXXX/XXXX which has not been responded to by XXXX in any fashion. ( Attached ) NSTR confirmed that " NSTR only facilitated documentation creation for DOJ program and an actual calculation of data was run by prior servicer, the previously enclosed DOJ letter of declination, XXXX/XXXX/XXXX, provides the inputs used in the review. " This further confirms NSTR ' absent investigation into facts, and apparent negligent reliance on a XXXX review in XXXX XXXX, performed by prior servicer, and only facilitated by NSTR. No comprehensive or analytical research was conducted as required under the XXXX Model XXXX, Supplemental Directive and DOJ guidelines as required under Successor Servicer obligations under Stipulated Judgment when a homeowner provides an Appeal on issues of NPV and erroneous inputs. This is clearly a XXXX underwriting chart that includes only XXXX correction which was the Appraised Value of {$680000.00}, however the chart makes no offsetting provisions for current outstanding loan balance as {$860000.00} ( field # 16 ) thereby rendering this particular run as ineligible since it exceeds the XXXX program limit of {$720000.00}. NSTR is using disqualifying and erroneous inputs without understanding their results or the proper methodology for proper NPV evaluations or the difference between DOJ and XXXX NPV modeling. This declination can not be based on the input fields pertaining to mark to market and principle reduction which are shown on the chart and labeled as " null '' and considered valid. NSTR created a fail for an altogether different program and uses this as justification for the decline. NSTR even fails to understand based on the income in the file from XXXX that under the 42 % debt-to-income guideline, it is impossible to fail the DOJ program which was designed as " retest until pass program '' as outlined in DOJ Stipulated Judgement, Exhibit I, Page XXXX that addresses XXXX XXXX In all cases, the adjustments must be limited so as to provide a positive NPV, with the calculation based on Treasury NPV model outcome. Therefore, we continue to request under " Qualified Written Request '' the Real Estate Settlement Procedures Act, codified as Section XXXX ( XXXX ) of Title XXXX of the United States Code. ( XXXX XXXX XXXX XXXX XXXX XXXX. I am requesting : 1 ) All runs-of-record for NPV modeling conducted by both Nationstar and XXXX XXXX XXXX, 2 ) Run Dates 3 ) Code version of runs 4 ) Any error codes results.
07/17/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 91355
Web
Lack of timely response to mortgage fees/late fees, refusal to respond In XXXX , I lost my job and was unable to make my mortgage payment for several months. During this time, I applied for a loan modification to assist with my situation, but was denied. Even though my condominium never went into foreclosure, I am being charged fees as if it did. Within 6 months of losing my job, I secured another job and fully repaid any unpaid mortgage, while applying for a 2nd loan modification, which was subsequently also denied. I currently have a charge on my loan for legal fees and property inspections totaling {$960.00}. In XX/XX/XXXX , I wrote to them and asked that since I restored my account, have been a long standing loyal customer, and have never been delinquent again, that you extend good faith consideration in waiving the legal fees attached to my account. In XX/XX/XXXX I received a letter with a very generic response stating that the lender paid expense was valid, and would not be waived. In response I sent a detailed letter to them in XX/XX/XXXX asked for further reconsideration. On XX/XX/XXXX , I received a letter acknowledging your receipt of my XX/XX/XXXX letter, stating I would receive a response in 30 days. Since I did not receive any response, I sent an email follow-up on XX/XX/XXXX , and heard nothing further. On XX/XX/XXXX , since I had still had not received a response to my XX/XX/XXXX letter, and it was well over 30 days, I called their customer service to follow-up. I spent over an hour on the phone with your representative, trying to figure out the status of my request and was told 1 ) that my account contact had been deactivated, so no one could send me anything in writing. And that I was sent a response to my letter via email in XXXX . In checking later, I did receive a secured email, which I could not access. In my call, I explained to the rep, that I have never told you not to contact me. I merely stated that all contact should be from a live person to my phone number, and that no text messages or recorded automatic messages should be left on my phone as it belongs to my employer. All correspondence needs to be sent via air mail to my home address. She could not tell me why there was a no contact note on my account, and she assured that she removed this order, and requested a thorough response to be sent to me in regards to my letter of XX/XX/XXXX . On XX/XX/XXXX , still having received no response from Nationstar, I contacted your customer service again. This time I spoke with XXXX , and expressed my frustration with the process and not receiving the appropriate service or response. She advised that she would only be able to let the appropriate department know that I was re-requesting a response, but could not tell me when I might get one. On XX/XX/XXXX , I received a letter from Nationstar advising we respect your request that we stop corresponding with you, but we have important news to share. The information went on to advise about your name change. WHAT IS GOING ON WITH YOUR COMPANY? WHAT IS THE PROBLEM? I have never told you to stop communicating with me, only asked that you communicate with me in a certain manner. PLEASE CORRECT THIS GRAVE MISTAKE IMMEDIATELY, AS IT IS CAUSING A MAJOR PROBLEM WITH THE CUSTOMER SERVICE FOR MY LOAN. IT IS NOW OVER A YEAR SINCE I SENT MY ORIGINAL GOOD FAITH REQUEST TO YOU FOR YOU TO WAIVE FEES ON THIS ACCOUNT, AND IT SEEMS YOU DO NOT HAVE THE ABILITY OR THE APPROPRIATE PROCESS TO RESPOND IN A TIMELY MANNER VIA AIR MAIL. IT IS INTERESTING TO ME THAT MULTIPLE REQUESTS FOR AN ANSWER HAVE BEEN IGNORED, YET YOU ARE ABLE TO SEND ME DOCUMENTATION WHEN YOU CHANGE YOUR NAME. ISNT THAT CONTACTING ME???? As well as this demand for you to fix this problem immediately, and provide a detailed, thorough response to my request immediately. I DO NOT WANT AN EMAIL RESPONSE TO THIS MATTER AND REQUEST A WRITTEN RESPONSE.
07/09/2016 Yes
  • Mortgage
  • FHA mortgage
  • Application, originator, mortgage broker
  • FL
  • 34293
Web
WE HAVE BEEN THE VICTIMS OF FRAUD ON A HOME LOAN AT XXXX XXXX XXXX. XXXX, FL XXXX IT BEGAN WITH LOAN ORIGINATION FRAUD AND PREDATORY LENDING. IT CONTINUED WITH ESCROW EMBEZZLEMENT AND ESCROW FRAUD, PROGRESSED ONTO LOAN SERVICING AND CONSUMER FRAUD. DESPITE PAYING XXXX DOLLARS A YEAR MORE THAN DISCLOSED ON LOAN DISCLOSURE AND ESCROW DISCLSURE DOCS FOR 4 YEARS ... WE STILL HAVE AN ESCROW SHORTAGE IN OUR ACCOUNT. THEY ADDED 2 YEARS TO THE LOAN IN ADDITION TO THE THEFT, CRIME AND PREDATORY BEHAVIOR. CUSTOMER SERVICE HAS BEEN A CRIMINAL FRAUD. BELOW XXXX ALL THE WAY TO XXXX STYLE EXTORTION. THEIR DEFENSE HAS BEEN " OOPS ... WE MADE XXXX ACCIDENTS ... ALL IN OUR FAVOR BUT IT 'S OK BECAUSE EVEN THOUGH ALL OF THEM HURT YOU PROFUSELY AND HELPED OUR INTRICATE CRIMINAL SCAM .... THEY ARE ACCIDENTS AND WE ARE ALWAYS INNOCENT BECAUSE IT WILL ALWAYS BE YOUR FAULT AND YOUR OBLIGATION TO CORRECT OUR ERRORS. '' I WILL PROVE ... ONCE AND FOR ALL .. THAT THIS IS CRIMINAL FRAUD AND A RACKETEERING SCAM. IF IT WAS AN ACCIDENT SOME OF THE MISTAKES WOULD FAVOR THE CONSUMER. THERE HAS NEVER BEEN AN ERROR THAT FAVORED THE CONSUMER. INSTEAD, WE HAVE A CALCULATED CRIMINAL PLAN TO DEFRAUD THE U.S. GOVERNMENT AND INTENTIONAL ACT AFTER INTENTIONAL ACT ENABLING THEIR THEFT OF EQUITY, HOME AND LIFE IN MANY CASES. HERE IS YOUR 100 %, UNDENIABLE, UNREFUTABLE PROOF OF CRIMINAL FRAUD ~ Introduction to Probability and Statistics ~ Calculation and Chance .... Suppose you ask a subject to guess, before it is flipped, whether a coin will land with heads or tails up. Assuming the coin is fair ( has the same probability of heads and tails ), the chance of guessing correctly is 50 %, so you 'd expect half the guesses to be correct and half to be wrong. The probability of XXXX correct guesses out of XXXX is about 2.8 %, which means that if we do a large number of experiments flipping XXXX coins, about every XXXX experiments we can expect a score of XXXX or better, purely due to chance. But suppose this subject continues to guess about XXXX right out of a XXXX, so that after XXXX runs of XXXX tosses -- XXXX tosses in all, the subject has made XXXX correct guesses. The probability of that happening purely by chance is less than XXXX in XXXX XXXX. THAT 'S RIGHT ... THE ODDS OF XXXX OUT OF XXXX OR XXXX OUT OF XXXX IS XXXX IN XXXX XXXX!!! THE ODDS OF GOING XXXX FOR XXXX OR XXXX FOR XXXX LIKE THESE CRIMINALS??? XXXX ... NO CHANCE NOT EVEN A STATISTICAL CHANCE. THESE CRIMINALS WANT US TO THINK THEY SCORED XXXX OUT OF XXXX IN THEIR FAVOR BY ACCIDENT!!! THE ODDS OF THAT IS 0.0 %. IT IS MATHEMATICALLY IMPOSSIBLE TO SCORE 100 % ON AN EQUAL RISK EVENT LIKE INADVERTENT ERRORS. HERE IS JUST SOME OF THE FRAUD ~ OUR ORIGINAL HOUSE PAYMENT WAS NOT {$840.00}, IT WAS {$1000.00} AND THEY HID THIS FACT USING FRAUD. THEY FAILED TO FOLLOW THE 45 DAY RULE ON ACCOUNT DISCLOSURE NUMEROUS TIMES. OUR ESCROW ACCOUNT DID NOT HAVE A {$4500.00} SHORTAGE IN XXXX ... CRIMINAL FRAUD OUR REAL HOUSE PAYMENT WAS NOT XXXX IN XXXX AS DISCLOSED TO US ... CRIMINAL FRAUD. THEY WERE ILLEGALLY COLLECTING EXTRA PAYMENTS ... USING FRAUD ODDLY ENOUGH, THE ESCROW THEFT HAPPENED THE MONTH AFTER ONE OF THE BORROWERS DIED, SO THIS IS PROOF OF PREYING ON AN ELDERLY WIDOW USING FRAUD. YES ... THEY XXXX GRANDPA AND WANTED TO MAKE XXXX XXXX WHILE SHE WAXS GRIEVING ... .USING FRAUD AND DECEPTION. SCUM IS A COMPLIMENT TO THESE PEOPLE. THE HOUSE PAYMENT WAS NOT XXXX IN XXXX ... THIS WAS A SCARE TACTIC USING CRIMINAL FRAUD. THE CUSTOMER SERVICE NEVER ANSWERS OR RETURNS PHONE CALLS. MORE CRIMINAL AND CONSUMER FRAUD. THEY STOLE OUR MONEY, USED DECEPTION, FRAUD AND EXTORTION ... .OVER AND OVER AGAIN THIS IS AN INTRICATE, WELL PLANNED, RACKETEERING SCAM FOCUSED ON HOME THEFT WHILE DRFRAUDING THE US GOVERNMENT. THIS IS NOT ALL OF THE CRIMES SO PLEASE FINE THESE CRIMINALS AND TAKE AWAY THEIR LICENSE TO OPERATE FOREVER BEFORE WE HAVE MORE VICTIMS
02/17/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 94112
Web
In XXXX XXXX, I contacted Nationstar Mortgage and submitted a Request for Cancellation of PMI. We made numerous upgrades to the home and property since we purchased it in XXXX. I was told that in order to have the PMI cancelled, my home had to appraise for at least {$630000.00}. I was told a full appraisal would cost $ XXXX- {$700.00} and I authorized to have one done. Nationstar would pay for the appraisal and it would be on my account as a charge that I would need to pay. An appraisal was done on XXXX/XXXX/XXXX and I was told it should be provided back to the company within 15 days. I called Nationstar on XXXX/XXXX/XXXX and they still did not receive a copy of the report. On XXXX/XXXX/XXXX I called Nationstar and they finally had a copy of the appraisal report which I requested be emailed to me. After reading the report and the value given, I wanted to dispute the report due to the many errors it contained and felt the value was more than what was given due to the many upgrades we did to the home and property. I emailed my dispute to XXXX XXXX, the manager in the PMI department, on XXXX/XXXX/XXXX. I compared the descriptions, square footage, and details of my home to the appraisal report that was done in XXXX XXXX when we bought the home. I found additional errors in the report and sent a second email on XXXX/XXXX/XXXX. On XXXX/XXXX/XXXX, I spoke to XXXX in the PMI department. He confirmed for me that XXXX XXXX received my two emails. He explained the dispute process could take up to 30 days to review. XXXX to XXXX people in the PMI department handle the review. They would either accept the dispute or another appraisal would be done with no fee to me. I was to wait to be contacted regarding the review results which would be via phone for the first attempt and then vial email. On XXXX/XXXX/XXXX, I called and spoke to XXXX in the PMI department. He explained that XXXX was not in the office and when I asked to speak to a supervisor, he transferred me to XXXX. XXXX told me there were no notes on file and he would send an email to XXXX to call me the next day. I never received a phone call or email from XXXX. So I called on XXXX/XXXX/XXXX and spoke to XXXX and requested to speak to XXXX 's manager because I had not been given a call or email by her regarding the results of my dispute of the appraisal. I was given a name of XXXX XXXX who was an Assistant Vice President in Customer Service. XXXX told me she would leave a message for XXXX to call me. On XXXX/XXXX/XXXX at XXXX PST, I had not yet gotten a call back from XXXX XXXX I called Nationstar and requested to speak to her. I explained the situation to her and she told me she would get an update from XXXX and call me back by Friday. I received an email from XXXX letting me know she contacted XXXX and the appraisal was corrected with no increase in value. My XXXX bedroom, XXXX bath, XXXX sq. ft. ( total XXXX sq. ft. ) home in XXXX, HI was valued at {$580000.00}. It was in the best interest of Nationstar for the value of my home to not be the amount that was needed to remove the PMI payment of {$430.00}. I am submitting the emails I sent to XXXX XXXX and XXXX XXXX, along with copies of the XXXX original and revised appraisal reports, a list of upgrades we made which was provided to the appraiser and a XXXX appraisal report with this complaint. My dispute of the appraisal report was handled improperly and if not for my continued follow-up, I would never have known the results. In addition, I am being charged {$800.00} for the appraisal. If I want to dispute their results, then I must pay out-of-pocket for another appraisal to be ordered by the same company they contracted with the first time. I requested my realtor do comps on my home and on XXXX/XXXX/XXXX she provided an amount of $ XXXX- {$690000.00} if I wanted to list my home for sale. This amount would not have been given without consideration to the current market.
09/20/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 91001
Web
Nationstar ' most recent response dated XXXX XXXX, XXXX states " Furthermore, please be advised Nationstar can not attest to the prior servicer 's actions, including their obligation, underwriting, or lending processes. '' This claim blatantly incorrect and contradicts the XXXX DOJ Stipulated Judgement wherein it addresses the obligation of both XXXX and any successor servicer : Pages XXXX and XXXX addresses " Ordinary Transfer of Servicing from Servicer to Successor '' ( exhibit attached ) b. Any contract for the transfer or sale of servicing rights shall obligate the successor servicer to accept and continue processing pending loan modification requests 2. Transfer of Servicing to Servicer. When Servicer acquires servicing rights from another servicer, Servicer shall ensure that it will accept and continue to process pending loan modification requests from the prior servicer, and that it will honor trial and permanent loan modification agreements entered into by the prior servicer. NSTR 's claim is contrary to the settlement. No explanation or investigation into facts or requests presented has been conducted. Nationstar ' ( NSTR ) incorrect conclusion alleging they performed an NPV test under DOJ when clearly they have wrongly decline is based on a MHA/HAMP review, based on the provided chart in the XXXX/XXXX/XXXX. Nationstar provided an email communication between XXXX XXXX and XXXX XXXX of NSTR, with no underlying documents other than the letter itself. ( Attached ) XXXX XXXX XXXX requests " figures used to calculate the NPV '', and XXXX XXXX response states " this is what I found from our XXXX denial ''. Nothing was provided other than the decline itself. We allege that the XXXX/XXXX/XXXX denial for was underwritten for the HAMP and not DOJ program and NSTR has not provided confirmation that this was a DOJ decision instead of MHA that disallows loans with balances greater than XXXX. NSTR ' continuing references to prior letters have not addressed are non-responsive. We are requesting validation under DOJ of NPV performed by NSTR as claimed in the INTEROFFICE EMAILS : Additionally, NSTR 'response letter of XXXX/XXXX/XXXX to Ofc. of CA Att. Gen. wherein NSTR claimed my file was evaluated under the DOJ Program & resulted in a negative NPV is materially false. Another complaint letter has been sent to Ofc. of CA Attn. Gen. by, ( XXXX/XXXX/XXXX ) NSTR confirmed that " NSTR only facilitated documentation creation for DOJ program and an actual calculation of data was run by prior servicer, the previously enclosed DOJ letter of declination, XXXX/XXXX/XXXX, provides the inputs used in the review. " This further confirms NSTR ' absent investigation into facts, and apparent negligent reliance on a HAMP review in XXXX XXXX, performed by prior servicer, and only facilitated by NSTR. No comprehensive research was conducted as required under the MHA Model XXXX, Sup.Directive and DOJ as required under Successor Servicer obligations under Stipulated Judgment when a homeowner provides an Appeal on issues of NPV and erroneous inputs. This is clearly a HAMP underwriting chart that includes only one correction which was the Appraised Value of {$680000.00}, however the chart excludes offsetting provisions for current outstanding loan balance as {$860000.00} ( field # XXXX ) thereby rendering this run as ineligible since it exceeds the HAMP program limit of $ XXXX.NSTR is using disqualifying inputs without understanding their results or the methodology for properNPV evaluations or the difference between DOJ and MHA NPV modeling.The input fields pertaining to MTM and principle reduction are shown on the chart and labeled as " null '' which are inconsistent with a DOJ MTM NPV run.NSTR created a fail for an altogether different program and uses this as justification for the decline. Therefor we now request a Meeting with an Executive Level Manager to address these issues immediately.
11/28/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 34293
Web Older American
PLEASE HELP US!!!! ****THIS IS A NATIONAL CRISIS!!!! XXXX JUST SOME OF THE VICTIMS STATEMENTS ATTACHED*** PART XXXX OF CRIMINAL RACKETEERING BY FORTRESS INVESTMENTS AND NATIONSTAR/XOME.COM " I am a XXXX who has owned homes for almost 40 years. Never, ever have I had XXXX phone call from a mortgage company. My mortgage was with XXXX for many, many years. They sold my mortgage to Nationstar. Then the nightmare began. " I watched my home sold at a completely fraudulent and fake Trustee Sale '' " Nation Star purchased my loan ( s ) when XXXX Mortgage discontinued doing mortgage loans. To say that my life has been *** since they took over my loan, is an understatement. This company has made so many mistakes until they have totally changed the standard and lowered the " XXXX '' to the ground '' " I can not believe that a company like this was ever formed is serves no purpose no reason to exist please help us take them out of business '' " Very bad Mortgage company my Mortgage was sold to them. '' " Unfortunately I am another XXXX whose mortgage was transferred by XXXX to this extremely unprofessional company, without my consent. I had no trouble with the XXXX prior mtg. service companies, the first being the developer finance co, then shortly after it transferred to XXXX, which is my own bank. After XXXX threw me under the bus and sent it to this company, it 's been nothing but misapplied funds, and battles to get answers and proper accounting '' " Most awful company that I have ever dealt XXXX! This company mistakenly added their own insurance to my mortgage loan. I had up-to-date paid insurance, so they should not have added their own to my loan payment. So I called them to remove it, they said they would. However, it was not done. I called again, again they agreed it should not be there, said they would remove it. Ended up calling XXXX more times. The insurance is still there. " " They are straight up evil and they need to be dealt with they need the sh*t sued out of them. All they want to do is take XXXX homes and quite frankly im tired of it. Were now dealing with my inlaws being kicked out of there home ater 15 years. There first mortgage company was century XXXX then it went to nationstar without my inlaws knowing anything about it '' " I 've been with Nationstar for years. Unfortunately I am waiting for the day some other mortgage company gets my loan. Nationstar gives false information. '' " Worst place ive ever had to deal with .constant run around ..money scamming. refuse to help. They assumed my loan, constant hidden fees '' " TRIED TO GET A MODIFICATION WITH NATIONSTAR, AND ENDED UP LOOSING MY HOME ON AN ELECTRONIC AUCTION, WHICH THEY BOUGHT '' " The time has come. We need to start a class action suit against Nationstar. '' " LET IT BE KNOWN THAT I PRAY EACH NIGHT FOR XXXX TO INFLICT HIS WRATH ON XXXX AND XXXX FOR THEIR DIRT DEEDS IN RIPPING OFF MY FRIEND AND FOR CAUSING HER GREAT HARM. WARNING DO NOT LET NATIONSTAR DECEIVE YOU IN REFINANCING YOUR HOME. COLLECTIVELY NATIONSTAR INCREASE CLOSING COST FROM {$2400.00} TO OVER {$5000.00} AND THEN TO {$7500.00} IN CLOSING COST AND PLACE AN INCREDIBLE AMOUNT OF HARM AND BURDEN ON MY FRIEND WHO WAS FORCED TO COMMIT '' " No matter how many times I call to get a problem resolved ( a problem of Nationstars making I might add ) I can never get any answers. I have told my request has been " escalated '' dozens of times. This means nothing. I have finally gotten to speak to a " XXXX '' and I was promised I would get a call by the end of the day. No call. I follow up XXXX days later, no answer. '' " I have been in my home XXXX years. I pay XXXX a month. I financed XXXX and I still owe XXXX. Being ripped off every month does n't feel so good. I have already paid these crooks over XXXX. I feel like walking away from my house. '' " Nationstar mortgage company is the worse I done business with " " They are the worst. We 've
09/23/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • AZ
  • 85710
Web
In XXXX of 2013 my loan payment doubled. I immediately requested a Loan Modification from Nationstar. I sent in my first modification request, along with the required paperwork, on XXXX/XXXX/13 since that was how long it took for Nationstar to send me the information package. On XXXX/XXXX/13 I received a letter stating they had n't received some of the documentation. On XXXX/XXXX/13 I called and left a message for XXXX XXXX twice. On XXXX/XXXX/13 I called her again and left another message. I never received a return call. On XXXX/XXXX/13 I called XXXX. He apologized for XXXX not calling me and gave me a new fax number to send my documents. He also stated that he would send an email to XXXX stating that all of the documents had been received. On XXXX/XXXX/13 I resent all the documentation. On XXXX/XXXX/13 I received a letter they had received all of my documentation. On XXXX/XXXX/13 I received a letter stating they were missing documents again. On XXXX/XXXX/13 I called XXXX and left a message. On XXXX/XXXX/13 I called XXXX and left a message. Again, I never received a call back. On XXXX/XXXX/13 I called and finally spoke to XXXX. She gave me another fax number to try and apologized for no one ever returning my phone calls. On XXXX/XXXX/13 I resent all of the paperwork again. On XXXX/XXXX/13 I received a letter they were still missing some of the documents. On XXXX/XXXX/13 I called XXXX again. She stated she got an email from XXXX but with no explanation. She then confirmed that they had all of the required documents. She stated that she was going to manually upload everything into the system, while I was on the phone, but that for some reason she could n't see XXXX pages of what had been sent on XXXX/XXXX/13. Eventually she stated that she had been able to confirm everything was in the system. On XXXX/XXXX/13 I received all of the final HAMP documentation. On XXXX/XXXX/13 I received a letter stating that I was not eligible for HAMP but the section that stated why was left blank. On XXXX/XXXX/13 I received a letter stating that I 'd been approved for HAMP and that I was to enter a trial plan. It went on to say that after a trial plan, I would qualify for a permanent modification. I made all my payments on time. When I made my last trial payment online for the month of XXXX XXXX, Nationstar 's website incorrectly charged me twice the usual amount. On XXXX/XXXX/13 I called XXXX XXXX in customer service about getting my overpayment back. While I was on hold with him, he spoke to his supervisor ( XXXX XXXX ), and then stated that I would receive my overpayment back in 5-7 days by mail. On XXXX/XXXX/13 I spoke to XXXX in customer service who stated that I would not be receiving any of my money back. On XXXX/XXXX/13 I spoke to XXXX, who stated that he was XXXX 's supervisor, and confirmed that the money was no longer able to be returned to me because it had been figured into the permanent loan modification. I asked him who his supervisor was and stated I wanted to speak with him. XXXX then hung up on me. On XXXX/XXXX/13 I received a letter stating that the {$780.00} would not be refunded to me. It should be noted that during this 6 month ordeal I received multiple letters from Nationstar stating that I had a different point of contact for the HAMP process. Some of these were received once a week. They are as follows : XX/XX/2013-XXXX XXXX, XX/XX/2013-XXXX XXXX, XX/XX/2013-XXXX XXXX, XX/XX/2013-XXXX XXXX, XX/XX/2013-XXXX XXXX. I never was able to contact many of these points of contacts during the process. Nationstar mishandled this entire process through unreasonable delays, miscommunication, lost paperwork, and downright theft. They then had the audacity to report me to the credit reporting agencies for non-payment for the entire duration. I then tried to have them remove the fictitious credit reporting and they refused to do so. I am looking at litigation at this point.
11/01/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • OH
  • 43220
Web Older American, Servicemember
XXXX and XXXX, XXXX and XXXX years old, respectfully ask for your assistance in resolving our ongoing ( XXXX ) and detrimental mortgage servicing issues with Nationstar Mortgage , LLC and a stay of foreclosure/sheriff sale currently pending as initiated by Nationstar. We believe that Nationstar has, and continues to ; violate provisions of the CFPB, including rules and regulations from the Federal Reserve, Federal Consumer Protection Law and the Federal Trade Commission. Nationstar is # XXXX in CFPB complaints, XXXX complaints, XXXX public resolutions. Samples of the violations, including evidence, are detailed below. SummaryDuring XXXX we refinanced XXXX mortgages with XXXX XXXX Bank, secured by existing residential investment property that we earmarked for our retirement. These loans were originally serviced by XXXX, and then servicing transferred to XXXX mortgage. Both companies serviced these loans without a single issue, payments were applied correctly, escrow accounts were managed as agreed, and communication between servicer and us was professional and correct. In XXXX of XXXX, the loan servicing was transferred to Nationstar, without notice from Nationstar, and accounting problems occurred during the very first payment. We will show examples ( Exhibits XXXX ) that support the systemic violations and mismanagement committed by Nationstar. Regulation X and Regulation Z violationsShown below are examples of the violations. In regards to all XXXX loans, there are XXXX additional legal size boxes filled with information in support of our allegations. Communications : XXXX ( XXXX ) Mortgage servicing transfers. ( XXXX XXXX ) ( Exhibit XXXX ) A total of XXXX properties were serviced by XXXX ( XXXX ), and transferred to Nationstar on XXXX/XXXX/XXXX as servicer. No notice of change of servicer received from Nationstar. XXXX Requests for information ( XXXX ) ( XXXX XXXX ) ( sample : Exhibit XXXX ) Over XXXX letters sent to Nationstar during the time period of XXXX XXXX XXXX, ( average of XXXX letters per loan ) requesting information and/or clarification were not responded to. XXXX Requests for information ( XXXX ) + ( XXXX ) ( XXXX responses ) ( sample : Exhibit XXXX ) ( XXXX ) No acknowledgment of receipt of request for information and/or clarification. ( XXXX ) No responses from Nationstar. None. Nationstar continued to send notices, not acknowledging the errors or misapplied payments. The only communication received from Nationstar were form responses that were not helpful and did not include any actual information or attempts for error resolution. Payment Application : XXXX ( XXXX ) Borrower payments during transfer of servicing ( XXXX XXXX ) ( Exhibit XXXX ) The escrow payment transferred from XXXX to Nationstar in XXXX, shown on XXXX statement as transferred, was removed from account via a non-cash transaction in XXXX XXXX ( Sample attached ) Servicing XXXX Error resolution procedures ( XXXX ) ( Continues over six years ) ( Exhibit XXXX ) ( XXXX ) ( XXXX ) + CFR XXXX ( XXXX ) ( XXXX ) Payment for XXXX XXXX ( via check ) for Loan XXXX, mailed XXXX/XXXX/XXXX, cashed XXXX/XXXX/XXXX by Nationstar, not applied as reflected on Nationstar records. XXXX XXXX payment ( via check ) was accepted by XXXX. Subsequent efforts to reconcile account were not acknowledged. Current StatusMediationOn XXXX XXXX, XXXX we entered mediation, presented a plan to resolve issues, garnered an endorsement from the XXXX XXXX and judged reasonable by Nationstar attorneys present, rejected by Nationstar 's corporate office. Court TrialOn XXXX XXXX, XXXX, our countersuit was quickly and summarily dismissed by Judge XXXX. At the time of the trial, evidence supporting our position, including evidence of errors and mismanagement was not presented in court. Judge XXXX was scheduled to retire in XXXX XXXX. AppealAppeal was denied in XXXX XXXX due to no judicial error in trial court.
06/18/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 91350
Web
We are attempting to short sale our home. We hired a realtor in XX/XX/XXXX to help us figure out that our home is worth {$500000.00}, which is approx. {$50000.00} less than what we owe. Our realtor contacted Nationstar in XXXX of 2015 notifying of our need to short sale. She was told to get and submit an offer to start the process. We listed the house at {$490000.00} and received an offer for {$490000.00} with 3 % closing costs. Our realtor was told that the offer was accepted but that we would have to participate in an auction style sales event on Homesearch.com in order to have Nationstar agree to the short sale. They stated this was to provide a price verification and a possible increased selling price. We had no knowledge of what this auction was, beyond what our realtor explained which included the fact that Nationstar would be charging a 5 % fee on any buyer through the website sale. Confident that we already had a buyer at a fair price, we signed the paperwork. Finding out it would take several weeks to even start the auction our buyer rescinded their offer. Nationstar was notified and we were told that we could get another offer not subject to the 5 % fee if it was submitted before the start of the auction. We did so and submitted it for {$470000.00} with XXXX closing costs. The buyers offer was accepted and the opening bid was set at the price of that offer. For reasons unknown to us the offer was rescinded by the buyer. At this point we had no offer on the house, but were on the schedule for the auction to begin in a few days. The opening bid was listed at {$270000.00}, on a home worth {$500000.00} according to our realtor, and {$470000.00} according to their companys independent appraisal. At the end of the auction event a " winning '' bid of {$380000.00} was submitted to us for approval. Because it was so low we declined the offer. After consulting with our tax attorney and our realtor, we decided to try again with a new offer in hope that the value of our home was established and an offer for more than their auction was able to bring in would allow us to get an approval for the short sale. Our realtor contacted Nationstar and was again told to submit an offer to start the process, but they would not confirm whether we would have to do another auction. Unfortunately by this time our home had been sitting on the MLS for XXXX months. Our realtor advised potential buyers that she was not sure what the buying process would translate to until we heard from Nationstar as to whether we would indeed have to do this auction style marketing event. A buyer submitted a purchase agreement for {$440000.00}, a price significantly higher than what was procured through the first auction event, but less than what they would have offered as they were n't sure if they would have to pay a 5 % buyers premium to Nationstar/Homesearch.com. After many calls, emails, and inquiries from our realtor to Nationstar we were told we would indeed have to market through Homesearch.com and that the offer submitted for {$440000.00} was declined. Our realtor advised our buyers if they wanted to purchase the house they would have to do so through the auction and pay a 5 % fee. Again, we had to agree to the auction process to be able to sell our house because at this point we realized that Nationstar was not going to allow us to sell our house outside of their website auction. Again the opening bid was set at {$270000.00} even though we had given them an offer of {$440000.00}. The auction was set for XX/XX/XXXX-XX/XX/XXXX. The winning bid came in at {$430000.00} which is subject to their fee of 5 %. The winning bid was placed by the same buyers who submitted an offer to us for {$440000.00}. Nationstar declined an offer of {$440000.00} through our realtor, but have now accepted an offer for {$430000.00} from the same people who will be paying a 5 % fee to them through their auction.
07/18/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 34293
Web
PROVEN RACKETEERING, PROVEN LOAN ORIGINATION FRAUD, FAILURE TO FOLLOW THE TRUTH IN LENDING ACT, PREDATORY LENDING, INTENTIONALLY DEFRAUDING THE US GOVERNMENT NOTHING WAS INADVERTENT. EVERYTHING WAS INTENTIONAL ~ EVIDENCE ATTACHED EXHIBIT A ~ Evidence XXXX ~ PROOF THAT XXXX CLAIMS TO BE INNOCENT NO MATTER WHAT AND THEY HAVE NO BEARING OR RESPONSINBILITY, EVEN THOUGH THEY HANDLED ALL OF THE CASH AND MISLEAD US THROUGH FRAUD. Evidence XXXX ~ PROOF OF LOAN ORIGINATION FRAUD .. Evidence XXXX ~ PROOF OF ESCROW MISAPPROPRIATION AND EMBEZZLEMENT EXHIIBT B ~ Evidence XXXX ~ ILLEGAL LOAN TRANSFER WITH LATE NOTIFICATION, WE WERE UNABLE TO PAY, WE TRIED ON XXXX XXXX, AND WE HAD LATE FEES BY THE TIME NATIONSTAR MAILED A STATEMENT TO US. THIS LETTER IS DATED XXXX AND IT CAME XXXX CLASS FROM TEXAS. Evidence XXXX ~ ALTHOUGH IT SAYS WE ARE CURRENT ON OUR LOAN, WE HAVE A {$3000.00} ESCROW SHORTAGE AND THE PAYMENT SPIKES. Evidence XXXX NO ABA ( AFFIILATED BUSINESS AGEEMENT ) WAS DISCLOSED DURING THE LOAN TRANSFER. MAKING OUR TRANSFER TO THIS CRIMINAL SCAM THAT IS ALSO A CORRUPT MONOPOLY CALLED NATIONSTAR ILLEGAL EXHIBIT C ~ BY NOT MAILING MONTHLY STATEMENTS AND ALSO BY FABRICATING MYSTERY CHARGES NATIONSTAR IS ILLEGALLY STEALING PRINCIPAL PAYMENTS WITHOUT LEGAL CREDIT. EXHIBIT D ~ XXXX ~ PROOF OF ILLEGAL PRE-PAYMENT COLLECTION AND FORECLOSURE THREAT. WE WERE NEVER NOTIFIED ABOUT THE THEFT AS REQUIRED BY LAW, THE ONLY REASON WE KNOW TODAY IS BECAUSE THE CFPB FORCED THEM TO ANSWER. WITHOUT THE INVOLVEMENT OF THE CFPB THIS SCAM WOULD HAVE ROLLED OVER US LIKE A STEAMROLLER. OUR PAYMENT WAS {$840.00} A MONTH YET WE OWE ALMOST 4 MONTHS OF PAYMENTS IN 60 DAYS. THIS HAPPENS AGAIN OVER AND OVER. EVIDENCE XXXX ~ WITHOUT EXPLANATION OR NOTIFICATION WE ARE PAYING AN ADDITIONAL {$760.00} IN ESCROW FOR A {$1400.00} LOAN PAYMENT ... ALL BECAUSE THESE A**HOLES STOLE OUR ESCROW THE MONTH AFTER MY HUSBAND DIED. EVIDENCE XXXX ~ THEY NEVER TOLD US ABOUT THE MONEY LEAVING OR COMING BACK. THEY FAKED CUSTIMOER SERVICE AND THEN SOLD THE LOAN TO THE PEOPLE THAT FLUSH THEIR TROUBLED FILES FOR THEM. NATIONSTAR AND FREEDOM MORTGAGE ARE VERY CHUMMY, THEY ARE THE ONLY ONES THEY ANSWER THE PHONE FOR AND THEY ARE CRIMINALS. EXHIBIT XXXX ~ NATIONSTAR IS GUILTY OF CONSUMER FRAUD AND LOAN FRAUD. THEY KNEW WE ARE SUING THEM AND THEY CLAIMED OVER AND OVER AGAIN, ILLEGALLY, THAT XXXX IS THE OWNER OF THE LOAN. THIS CLAIM IS IN WRITING BUT EXHIBIT XXXX CLEARLY SHOWS NATIONSTAR IS THE OWNER AND THEY HAVE LIED TO US FOR OVER A YEAR. THEY TOLD US BEFORE THAT " XXXX OWNS THE LOAN ''. HONESTY IS XXXX. EXHINBIT XXXX XXXX I HAVE A NATIONSTAR SUBCONTRACTOR STATING, UNDER OATH, THAT HE HAS WITNESSED CRIMES AND IS WILLING TO TESTIFY IN ANY COURT IF NEEDED. ATTACHED IS PROOF OF A LISTING AGREEMENT HE HAD. EXHIBIT XXXX ~ MISUSE OF GOV RESOURCES, INTENTIONALLY DEFRAUDING THE US GOV, FAKE CUSTOMER SERVICE, FAKE RESOULTION, FAKE = FRAUD AND FAKE AND FRAUD ARE ALL WE SEE. EXHBIT I ~ XXXX 2016 XXXX IN RESPONSE TO OUR CFPB COMPLAINT WE GET AN ILLEGAL COLLECTION LETTER AND A REQUEST, YET AGAIN, FOR ILLEGAL PRE-PAYMENTS. NATIONSTAR AND XXXX BOTH FOLLOW THE SAME GAME PLAN. THEY MAKE INTENTIPNAL ERRORS AND HOPE THE CONSUME XXXX TOO STUPID OR TOO LAZY TO FIGHT BACK. WHEN PEOPLE ARE DOWN? XXXX XXXX. WHEN THERE IS A DEATH? THEY BECOME PREDATORY AND BREAK LAWS FIGURING THE WIDOW OR WIDOWER WILL DIE SOON ALSO. **A NATIONSTAR SUB SPEAKS**It has taking me a year to piece together this XXXX view from the inside all the way to the victim on the outside but here is how it works. If they can get the initial loan origination fraud past the consumer they have already created a racketeering scam that defrauds, embezzles, misleads and constantly abuses the consumer forever and it is all illegal, especially their math. The goal from day XXXX is to steal the home. Customer service is never the goal with these people. That " service '' part is a front
09/06/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • XXXXX
Web
We ( XXXX XXXX, XXXX XXXX - note holder/on title ) initially contacted Nationstar on XXXX regarding loan modification due to the rate increase resulting in a {$700.00} mortgage increase per month and our inability to make the payment with the new rate hike. XXXX XXXX emailed paperwork over to get the process started on XXXX/XXXX/XXXX. On XXXX XXXX I emailed XXXX the filled out paperwork. On XXXX an account was created in the NationStar system and messages started processing via the system. Log of Messages for XXXX XXXX : XXXX/XXXX/XXXX acknowledgment from message center they received my email regarding the need for a modification. XXXX/XXXX/XXXX received reply XXXX/XXXX/XXXX - XXXX Sent paperwork XXXX/XXXX/XXXX - We sent filled out paperwork back. On XXXX/XXXX/XXXX - I received a call from Nationstar representative, we spoke at length about what paperwork was still needed and he advised we submitted it after the holiday weekend. XXXX/XXXX/XXXX new correspondence received from message center confirming conversation re representative. XXXX/XXXX/XXXX - an account created that the modification is in process, missing documents sent. On XXXX/XXXX/XXXX XXXX XXXX sent message with a example Profit/Loss for us to follow. We were assigned to XXXX XXXX who is in the Bankruptcy department because XXXX XXXX had filed bankruptcy in XXXX, which was discharged in XXXX XXXX. Our mortgage has never been involved w/bankruptcy now when we call Nationstar automated system says " this is an attempt to collect a debt. ) Due to this history Nationstar sent our case to the bankruptcy department/modification. This is when our case started to be mishandled. We have never spoken with XXXX XXXX despite placing over 10 phone calls to her office. LOG DATES : XXXX, XXXX, XXXX, XXXX, XXXX/XXXX/XXXX All dates of calls to either XXXX XXXX with Nationstar or to Nationstar customer service to be transferred to XXXX XXXX who returned my call once to XXXX on XXXX/XXXX/XXXX at which time could n't answer the phone and called her back the next day. Left multiple messages. On XXXX/XXXX/XXXX - Sent new documents ( XXXX documents in total ) and they responded saying they needed a supported PDF format. XXXX all the documents on XXXX/XXXX/XXXX Sent email on XXXX/XXXX/XXXX to modification department and cc XXXX XXXX and XXXX requesting response re documents sent to XXXX XXXX and rectified any and all requests made regarding document changes. LOG FOR XXXX : XXXX/XXXX/XXXX - another phone message left for XXXX XXXX XXXX/XXXX/XXXX - Phone inquiry made to customer service regarding the lack of response from XXXX XXXX XXXX/XXXX/XXXX - We received a message back stating that XXXX had called us and did n't reach us ( on XXXX/XXXX/XXXX only and we responded to that call multiple times ). We let customer service know this was the case. They did not reply to that issue. XXXX/XXXX/XXXX - New documents sent that the message center had as redlined items - including new profit and loss. XXXX/XXXX/XXXX - An email was sent to XXXX with another message stating we were unable to get a hold of XXXX XXXX and were looking for a status on our loan modification and that the documents had been sent but some were still redlined - XXXX XXXX XXXX, social security benefits letter ( We 've uploaded XXXX of them ), and a message stating we needed to call them regarding the income verification/30 day consecutive pay stub. But when we call them we are transferred to XXXX XXXX who never answers and never returns our calls. No response to this email was given. XXXX/XXXX/XXXX - We called Nationstar again - left on hold for nine minutes and then the call was disconnected. Unable to reach anyone. XXXX/XXXX/XXXX - We called XXXX XXXX again and left another message. We have also during this time uploaded new P & L 's, new Social Benefits letter ( we 've uploaded XXXX of them and it is never updated. Our calls are never returned.
12/16/2017 Yes
  • Debt collection
  • Mortgage debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • VA
  • XXXXX
Web
This complaint is against XXXX XXXX XXXX, XXXX ( XXXX ) for misrepresentation, fraudulent and forgery relevant to illegal collection activity on behalf of XXXX XXXX XXXX ( Nationstar ) a/k/a Mr. Cooper ). This form did not have the specific category of complaint for me to select, therefore I selected debt collection for debt that I do not owe. In actuality, I do not owe this debt to XXXX XXXX XXXX XXXX ( XXXX XXXX ) as Trustee for XXXX XXXX XXXX XXXX XXXX as falsely stated by XXXX XXXX XXXX XXXX XXXX on behalf of Nationstar. In XX/XX/XXXX XXXX wrote me attempting to collection on an alleged outstanding mortgage debt. They claimed that the debt belongs to XXXX XXXX XXXX. I disputed the debt as I had disputed it over the years with the alleged servicer, Nationstar. I provided XXXX evidence showing that the mortgage note and loan application were fabricated and forged, but XXXX continued with illegal collection activity against me for the alleged debt. On XX/XX/XXXX, I went to see what XXXX alleged was the original mortgage note and at that time met with XXXX XXXX ( Loss Mitigation Supervisor ). I informed XXXX XXXX that the signature on that note was not mine and was forged. Again on XX/XX/XXXX, I went to review the note with my husband and daughter. We met with XXXX XXXX and XXXX XXXX ( Partner ) and while reviewing the signature the ink of the signature smudged/smeared. I told XXXX XXXX and XXXX XXXX that this note was obviously forged because the signature written with a ballpoint pen almost 12 years ago would not smudge. Neither XXXX XXXX nor XXXX XXXX responded to my accusation. I therefore believe that the note was forged/created just before our arrival to review it by XXXX XXXX and XXXX XXXX. I immediately filed a forgery complaint against XXXX and Nationstar with the XXXX XXXX Police Department ( XXXX ) stating that XXXX forged the document to facilitate collection on behalf of Nationstar and XXXX XXXX. Despite my repeated communications alerting them to the smudging of the forged note and the criminal complaint I filed against them, XXXX moved forward with foreclosure on XX/XX/XXXX through their counterpart XXXX XXXX, XXXX. In addition to disregarding my letters disputing the legitimacy of the debt and mortgage documents, I had also rescinded the loan on XX/XX/XXXX and XXXX XXXX al still ignored the rescission, which violated the law. In order to save my home, I was forced to file bankruptcy and this has had a detrimental impact on my credit and financial status. I again filed a 2nd rescission ( reminder ) on XX/XX/XXXX and once again XXXX and its clients/agents ignored the rescission. After my debts were discharged in bankruptcy, XXXX again persisted in its misrepresentation and illegal collection activities by scheduling another foreclosure on XX/XX/XXXX. I therefore filed a complaint with CFPB around this time period and filed a civil complaint XXXX ( attached ) with the Circuit Court of XXXX XXXX County. XXXX did cancel that foreclosure but its illegal activity with Nationstar and XXXX XXXX has damaged my credit, violated my rights and defamed my property and reputation. XXXX ( and their lawyer XXXX XXXX XXXX and XXXX XXXX ) misrepresentation and fraudulent activities violates forgery law, Consumer Fraud and Deceptive Business Practices Act, Fair Debt Collection Practices Act, Fraudulent Misrepresentation and Defamation. The attached copy of civil complaint has specific details related to the violations committed by XXXX et al. XXXX ( and others ) deliberately and fraudulent fabricated false mortgage documents to facilitate illegal debt collection on behalf of Nationstar despite all the valid evidence I gave them disputing the debt. I therefore ask that CFPB refer this complaint to the Virginia State Bar and any other regulatory/disciplinary entity responsible for handling complaints against law firms and attorneys practicing law.
10/03/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 34293
Web Older American
Nationstar has already confirmed loan origination fraud, embezzlement, loan service fraud, illegal collection of pre-payments, illegal fees, illegal foreclosure using deception, misrepresentation on the phone, failure to mail monthly statements, mailing false monthly statements, and lying about not owning this loan while providing a false owner and false account number ... .Nationstar stated on the phone Fridaythat they do not consider breaking the law a problem in any form ... and they went on to saythese acts ... although violations of state and federal law ... are not even thought of aserrors or wrongdoing. I HAVE SOME LOAN QUESTIONSFOR THEIR CEO~ XXXX XXXX ... WHO INHERITED THIS PROBLEM ... # 1 ) WHEN DID LOAN FRAUD BECOME LEGAL? # 2 ) WHEN DID IT BECOME LEGAL TO MISREPRESENT ACTUAL ESCROW CHARGES IN ORDER TO DECEIVE XXXX INTO SIGNING A REFINANCE ON THEIR HOME? # 3 ) WHEN DID IT BECOME LEGAL TO ADD YEARS ONTO THEIR MORTGAGE AND HUNDREDS OF DOLLARS TO THEIR MONTHLY PAYMENT ... AGAIN USING FRAUD AND MIREPRESENTATION OF FACTS TO HIDE IT? # 4 ) WHEN DID EMBEZZLEMENT BECOME LEGAL? # 5 ) WHEN DID IT BECOME LEGAL TO TAKE MONEY OUT OF AN ESCROW ACCOUNT WITHOUT AUTHORIZATION AND WITHOUT NOTIFICATION? # 6 ) WHEN DID IT BECOME LEGAL TO STOP MAILING MONTHLY STATEMENTS AS REQUIRED BY LAW? # 7 ) WHEN DID IT BECOME LEGAL TO MAIL FALSE MONTHLY STATEMENTS AND REQUESTS FOR 5 MONTHS OF PAYMENTS FOR 60 DAYS OF OCCUPANCY? # 8 ) WHEN DID IT BECOME LEGAL TO DOUBLE A PERSON 'S HOUSEPAYMENT USING EMBEZZALEMENT, FALSE CHARGES, AND OTHER TYPES OF LOAN FRAUD? {$9.00} ) WHEN DID IT BECOME LEGAL TO ADD 2000 % ( 2000 % ) APR ON MONTHLY PAYMENTS? # 10 ) WHEN DID IT BECOME LEGAL TO SAY TO A CUSTOMER " PAY THIS AMOUNT AND YOUR LOAN IS CURRENT '' WHILE NOT BRINGING THE ACCOUNT CURRENT, LYING TO CUSTOMER, COLLECTING PRINCIPAL WITHOUT CREDIT, AND ADDING LATE FEES INTEREST AND INSPECTION AND ATTORNEY FEES ON AN ACCOUNT THAT IS CURRENT? NATIONSTAR AND ITS EMPLOYEES ARE INTENTIONALLY DEFRAUDING THE GOVERNMENT SOME OTHER FACTS NATIONSTAR HAS LIED ABOUT AND HIDDEN XXXX XXXX is the co-founder, principal, and co-chairman of the board of the directors of XXXX XXXX XXXX, which is the majority shareholder of Nationstar. According to the most recent SEC filings, XXXX currently owns nearly XXXX % of Nationstar. AS THE FBI AND CFPB INVESTIGATION EXPANDS ... XXXX XXXX SHOULD BE LOOKED AT FOR REIMBURSEMENT OF THE FHA FRAUD. THE CRIMES I DOCUMENTED WERE APPROVED AND ENDORSED FROM THE TOP DOWN OVER AND OVER AGAIN ... FOLLOWED BY ADDITIONAL CRIMES. ATTACHED ARE XXXX LOANS WITH THE SAME EXACT ISSUE ... DUE FOR XX/XX/XXXX AND XX/XX/XXXX. XXXX IS AN HONEST BANK, THEY COMPLY WITH THE LAW, THEY DO N'T ADD FEES JUST TO PAD THE BOTTOM LINE, AND THEY DO N'T LIE, CHEAT STEAL AS PART OF AN ORGANIZED CRIMINAL RACKETEERING SCAM. I WOULD RATE THEM AS 100 % ETHICAL AND 100 % COMPLIANT. NATIONSTAR CONTINUES TO LIE, CHEAT, AND STEAL WHILE BEING A VOID WHEN IT COMES TO ETHICS AND COMPLIANCE. I WOULD RATE THEM NEAR XXXX ON BOTH. THIS ACCOUNT WAS BROUGHT CURRENT AND COMPLETELY UP TO DATE XX/XX/XXXX WHEN THEY TOOK A SUBSTANTIAL PAYMENT OF SEVERAL THOUSAND DOLLARS. THEY LIED ON THE PHONE WHEN THEY TOOK THE PAYMENT AND THEY LEFT A BALANCE ... THEY USED THIS ILLEGAL ACT TO CONTINUE TO THREATEN FORECLOSURE AND THEY CONTINUE TO ADD LATE FEES AND ATTORNEY FEES AND INSPECTION FEES TO A LOAN THAT IS CURRENT. NATIONSTAR INTENTIONALLY USE SCARE TACTICS TO STEAL HOMES ILLEGALLY. NATIONSTAR PREYS ON THE LESS EDUCATED AND THE ELDERLY. COPIES OF " SCARE LETTERS '' WITH NO BASIS IN MATH AND NO EXPLANATION TO THE CONSUMER WERE PREVIOUSLY UPLOADED TO CFPB PREVIOUSLY COMPLAINT WITH A PDF TITLED " FBI FILE '' FURTHERMORE ... NATIONSTAR CLAIIMED TO BE THE FEDERAL GOVERNMENT. THEY FRAUDULENTLY SAY THE US GOV OWNS THESE LOANS. THEY NEVER DISCLOSE FORTRESS/EDENS. ALL OF THIS HIGHLY ILLEGAL AND PUNISHABLE BY LAW.
07/27/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Credit decision / Underwriting
  • TX
  • 77373
Web
XXXX This is not a Duplicate XXXX has repetitively ignored fraud activities and now has forged documents to hide some of the fraud activates on my accounts. On XXXX NationStar provided me a document for the loan modification my tenant made without my awareness or consent. This was before I brought it to their attention that this activity was Fraud. I aware that there was another loan modification made sometime in XX/XX/XXXX by my tenant, but NationStar rather not provide me with any further proof of fraud activities. On XX/XX/XXXX, NationStar responded to my escalation of fraud activities, again ignored the fraud activities, but provided an EDITED VERSION of the loan modification document. This time, they removed page XXXX which was the fax cover page showing that it was faxed by my tenant from her place of work. The original was a .TIF of XXXX pages and the NationStar filtered version is a .PDF of XXXX pages. NationStar has always suppressed the providing of certain documents which would further proof fraud, and now they are forging documents. There was a falsified letter written by my Tenant requesting authorization over my accounts pretending to be me. I have requested page XXXX which is the fax cover page, but NationStar repetitively refused to provide me with that piece of evidence as well as the document for the loan modification on XX/XX/XXXX as well as phone calls recordings which would show the XX/XX/XXXX phone call of my tenant calling NationStar and removing bank account information from my loan after I had wrote a letter to NationStar revoking access to my tenant and changed online access. I have requested XXXX things from NationStar, 1 ) to secure my account and prevent further fraud on my account 2 ) to correct the harm caused out of fraud activities. Up until today, NationStar has not complied with either request. I have asked for a password to be placed on my account on XX/XX/XXXX, up until today, that password is not enforced. I have recording of me calling NationStar and not being prompted for the password. This means that anyone with my information can call and STILL ACCESS my account. NationStar claims I granted authorization over my accounts to my tenant. I HAVE NOT GRANTED AUTHORIZATION TO MY TENANT. If there is such falsify phone call evidence, they are made out of fraud activities. There was a falsify letter written on XX/XX/XXXX written by my tenant, and the allege phone call was probably done by herself as well. NationStar records all phone calls, Can NationStar provide me with the recording so that I can identity who was pretending to be me. I 've been a victim of Identity Theft. Someone forging my signature, and acting as if it was me during any transaction is Identity Theft and is considered fraud. I have provided an Identity Theft affidavit as well as a police report which has full details of the fraud activities caused on my NationStar 's accounts. It is by law that NationStar has a certain amount of days to remove the fraud activities from my credit report. There are a few questions I have:1 ) I wrote a revoke access letter on XX/XX/XXXX and confirmed it was received. Why was my tenant allowed to remove banking information from my mortgage account around XX/XX/XXXX? 2 ) On XX/XX/XXXX, XXXX XXXX wrote a falsified letter. The phone number on the letter is her cell phone number. Why NationStar refused to provide me with XXXX XXXX of the cover sheet fax? 3 ) Why did NationStar edite a .TIF document into a .PDF and removed page XXXX which was the fax cover sheet showing XXXX XXXX 's name? 4 ) I 'm assuming there are other fraud activities due to NationStar lack of security. Why is NationStar playing ignorant at taking actions to correct the harm causedThere have been multiple times which I have escalated the fraud activities to NationStar and provided an affidavit Identity Theft report as well as a police report.
07/10/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • IL
  • 60804
Web Older American
Hello, I XXXX XXXX have begg the investor and servicer whom is nationstar mmortgage for immediate assistance with my mortgage. I 've been with them for at least one year. I understand that I have fail to give my mortgage payment but they know the reason why I 'm behind, and they seem not to care or to reconsider the damages that affected our property, I say our property because it 's also theirs not only mine. Unfortunately around the time that my previous servicer honored me the modification whom was select portfolio, I successfully completed my 3 monthly trial payments. I was very happy to hear that I was doing well on my 3 monthly modification trial payments after completing the 3 payment I got approved for a permanent modification, I do n't want to repeat my self with this information again and again, but on XX/XX/XXXX I was transferred to a new servicer whom was nationstar mortgage, I miss understood that I still had to continue making my trial payments until the modification was completely booked. So I waited for nationstar mortgage response I was completely lost and did not understood the modification process correctly I was very confused. I waited XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, on XX/XX/XXXX I finally got a letter from nation star mortgages saying congratulations you were aproved for a modification, so nothing was yet completed I still need it to wait for the modification agreementt. I waited XXXX, XX/XX/XXXX, XX/XX/XXXX, some days of XX/XX/XXXX, for the modification agreement to be sign and dated, finally on XX/XX/XXXX I received a package thru XXXX, it was the modification contract agreement. This is very frustrating and I do n't want to repeat my self again and again, but I have to. I feel rejected, humiliated, ignored left behind its like nationstar mortgage do n't care about my situation it 's not the first time that I submit a complaint, but they just giving me the run around they know the reason of why I 'm behind on my payment, it 's because of the bad weather conditions that affect my home around the time I was modifying. I apologized to them I know with an apology I wo n't get them to help me out. But I 'm really tired of begging them to give me a solution to this matter which is the 12 months behind, around XXXX of 2014 I gave 3 payment so that I could catch up on my past due amount. Than nation star mortgage said they were not going to accept any payments unless it was at least the full amount owed or more than 9 payment and then they could negotiate a way out to get the remaining amount paid like in a repayment plan. Unfortunately I told then that that was not possible, but that I 'm still struggling with these payment behind till today 's date they refuse to give me an opportunity to fix this matter and for them to help me, safe my home, all I want is to keep my home and for them to help me out with this temporary hardship regarding this payment behind. I hope they could freeze this past payment behind or add it to the end of the loan. Any work out option would help but, it 's use less then do n't want to give .even a chance to demonstrate them that I 'm capable to continue to give the monthly payment of XXXX from here on. That the only reason why I felt behind was for the damages that occur to the property twice, it was necessary to fix and repair the damages. I want nationstar mortgage to listen to me and my investor to listen to me. Nation star mortgage is, my servicer if they do n't give me the assistance I need than who will I need you to act now, stop denying me and work something out help me keep my home. I want to keep my home and start making my payments now but u do n't want to accept any payment unless is the full amount owed. I want the making home affordable department and treasury department to understand my concerns and help me save my home i believe I have enough income to cover my mortgage payment and expenses.
07/01/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • GA
  • 30017
Web
I am being wrongfully denied a modification of my home loan by Nationstar mortgage. A foreclosure on my property due for XXXX/XXXX/XXXX. I am currently in the appeals process for the denial of the modification. After applying for the loans modification with XXXX XXXX XXXX ( " XXXX '' ), I received letter on XXXX/XXXX/XXXX stating that I am eligible for a loan modification. Shortly after I began to make my payments, XXXX transfer/sold the loan to XXXX ( " XXXX '' ) who then claimed that they do n't have to acknowledge the loan mod. and that they would be doing another modification for me. On XXXX/XXXX/XXXX, I received a letter stating that the loan mod was denied. On XXXX/XXXX/XXXX I received another letter from XXXX stating that the previous denial letter was incorrectly sent and that a permanent loan mod was approved. On XXXX/XXXX/XXXX I was notified by XXXX that the principal balance on the most of their statements was also incorrect. My concerns with XXXX included wrong balance information, refusal to acknowledge the existing modification, who the true owner of the loan were and new threats of foreclosure. XXXX did not even have a copy of the terms and agreement of my loan mod from XXXX. During a visit with the HUD counselor, a request was made for a fax copy of the loan mod, which we complied. During that period, I inquired several times as to who are the owner of my loan with no success. I was told that the pending foreclosure was with XXXX XXXX. However, I have written to XXXX XXXX Three separate occasions ( via request for validation and QWR ) inquiring who are the actual owner of my loan. On three separate occasions I received replies from XXXX XXXX stating that they were not the owner of my loan and that the Trust was the owner of my loan. To date, I am still lost as to who actually is the true owner of my loan. On XXXX XXXX, XXXX, I submitted a loan Mod application, which XXXX later denied. I then sent an Appeal and Notice of Error of their XXXX XXXX, XXXX denial letter. Their denial letter stated that : " Property and/or borrower exceeds allowable number of modification '', " Insufficient Monthly Payment reduction '', " Negative NPV. '' I corrected Nationstar 's concerns and stated : In XXXX, XXXX, XXXX & XXXX XXXX was approved for a modification with a previous servicer shortly before going out of business. XXXX & XXXX XXXX loan was taken over by XXXX who refused to acknowledge the loan mod. In the application, XXXX XXXX XXXX XXXX claimed {$2100.00} in gross income. However, the denial letter states {$6400.00}. Also the property current value was estimated is incorrect. I also, clarified that " XXXX XXXX have indeed been offered a new position with an income of {$70000.00} per year, which may also make a significant difference. '' However, this was ignored. Instead Nationstar proceeded with plans to have my home sold on the steps of the XXXX county court on XXXX XXXX, XXXX. The final reply that I sent via email as suggested was on Nationstar 's letter was ignored and I was told to mail it to an alternate address listed, which cause unnecessary delay. Nationstar also argued that my appeal was late because their reply was dated XXXX/XXXX/XXXX, however, my reply was dated XXXX/XXXX/XXXX. Furthermore, my loan summary stating {$1300.00} is incorrect. Nationstar is in violation of the Fair Credit Report Acr ( " FCRA '' ) and the Fair Debt Collection Practices Act ( " FDCPA '' ). The last reply that was sent via email, ( as suggested was on Nationstar 's letter ) was ignored and I was told to mail the letter to an alternate address also listed, see attached. The CFPB outline rules to protect consumers that Natiostar have ignored, such as : 1. Errors Corrected and Information Provided Quickly XXXX. Maintain Accurate and Accessible Documents and Information 3. Restricted Dual-Tracking : 4. No Foreclosure Sale Until All Other Alternatives Considered.
09/17/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • MD
  • 217XX
Web
Seneca mortgage took over my loan in XXXX XXXX. I called to let them know that I had switched from semi-annual real estate tax payments to annual with XXXX XXXX, but with the refinance, I was back under the semi-annual tax payment plan. I was told that could n't be resolved until the account was set up. Once the account was set up, I made several attempts before XXXX/XXXX/XXXX to switch to the annual tax payment plan and pay the shortage in escrow. Before the annual tax payment switch could be fixed, Seneca claimed that I had an incredibly high escrow shortage, but no one could explain why. Upon many phone calls, I was told that Seneca did n't know I had paid all of my XXXX taxes, so I was being charged for XXXX and XXXX taxes. That is a huge mistake. Finally, that was fixed and the second payment had been made to pay the taxes in full for XXXX year. I was n't switched to the annual pay plan because the escrow analysis and whoever was supposed to switch the payment did not do it correctly, therefore the escrow monthly payments were wrong and I would again have a shortage in XXXX XXXX for XXXX taxes. Since I made countless phone calls with no resolution by XXXX XXXX, I decided to wait and try to switch to the annual plan again in XXXX XXXX. I made a request to change from the semi-annual tax payment plan to annual in XXXX XXXX, but a partial payment was already made. I made numerous phone calls to find out if Seneca would pay the remaining amount on my behalf or if I should pay the county directly. I could not get a straight answer from anyone and was finally told by a representative that I was the reason there were so many problems with my account and that I should stop trying to dictate the payments made to the county. The same individual also asked me how much money would I even save anyway and that switching is pointless. He also told me that in XXXX XXXX, another representative called the XXXX County Real Estate Tax Dept and was told that I was not allowed to switch ; he claimed that changing from a semi-annual tax payment to an annual tax payment has nothing to do with how your mortgage is set up, but is based on what the county decides to charge you and can not be changed or altered by Seneca. I told him I did n't believe this was true, that I had switched while financed with XXXX XXXX, I had been told I could switch by other Seneca representatives and that I would call the county directly. When I called the county, I was told the representative must have lied about the phone call because the county would never advise a mortgage company that they were not allowed to change from semi-annual to annual and it is illegal for the mortgage company to refuse my request. I called back, made a complaint with Seneca and requested the change again. This time with the information from XXXX County, there were no arguments and I was placed on the annual tax payment plan. However, Seneca overpaid the tax amount and calculated the escrow based on the wrong tax payment, in addition to not including my new homeowner 's policy change. I advised Seneca, with advance notice, of both changes. The changes took effect the same day as the escrow analysis, however that change was not included in the calculation of my shortage or projected escrow payment. I have called numerous times since XXXX/XXXX/XXXX and have been told many different shortage amounts, different tax amounts, and I was even told an analysis would not be done if the changes were less than {$600.00}. No one could tell me what numbers were used for the analysis or get a new analysis. The loan was transferred on XXXX/XXXX/XXXX to another company with a {$1200.00} escrow shortage and over $ XXXX/mo increase. I paid the tax shortage, but the change in homeowner 's should be less than {$400.00}, not more than {$1200.00}. Seneca is responsible for overcharging me and giving the new company wrong information.
06/24/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • AL
  • 357XX
Web Older American
Nationstar Mortgage, dba " Mr.Cooper '' acquired the servicing of a mortgage loan on a rental property in XXXX in XX/XX/XXXX. All payments were made on time or early. The property was sold in XX/XX/XXXX and the mortgage was paid in full. At no time was this account delinquent or in any other way in violation of the terms of the mortgage. In XX/XX/XXXX I filed a chapter XXXX BK due to XXXX XXXX. I phoned Nationstar and advised them the judge did not have me forfeit the property due to it's diminished value after Hurricane Katrina ( at the time it was worth less than the owed mortgage ). I asked Nationstar to re-confirm the loan at that time. I was told that was not necessary. " Just pay the loan on time and all will be fine ''. The BK was discharged in XX/XX/XXXX. All other delinquent accounts were removed in XX/XX/XXXX. In XX/XX/XXXX I have now realized that they are currently reporting this " paid as agreed '' mortgage as a " serious delinquency '' on XXXX - one XXXX report I reviewed seemed to indicate they wrote off the entire mortgage! They also " '' updated '' the XXXX report at the end of XX/XX/XXXX ( more than 7 years after the discharge of the BK ). The update now shows the delinquency will remain on the report until XX/XX/XXXX, which would be 14 years after the discharge. A FICO score XXXX based on XXXX data shows my credit at XXXX until the " update '' of XX/XX/XXXX when the FICO decreased to XXXX. No other bureau, to my knowledge, is reporting the erroneous " serious delinquency ''. This error is causing me to pay excess home mortgage interest as well as higher insurance rates etc. When I became aware of the error in reporting the Nationstar ( Mr Cooper ) mortgage I contacted XXXX with my concern. They sent info that did not correct the reporting. I phoned them ( XXXX ) and was rudely told that I was " seriously delinquent '' and would have to contact the mortgage company. I did. I was told to file a formal request. I did. That was received on XX/XX/XXXX by Mr. Cooper. On XX/XX/XXXX they stated they mailed me a letter stating the " research required '' would exceed the 30 business days and they would need an additional period of 15 business days for the " analysts to continue working toward resolving '' the issue. I had to phone Mr. Cooper to have them send me that letter as it was never received. They did. I gave them more than the 45 business days to respond. I phoned XXXX XXXX on XX/XX/XXXX and spoke to XXXX. He was very pleasant and concerned. He advised me after he looked at the complaint and the payment history that he had " escalated the issue to the manager who would call me in two business days. '' No call was ever received. On XX/XX/XXXX I again phoned Mr. Cooper and spoke with XXXX who was also very polite and attempted to be helpful. She advised me after looking over the information pertaining to my issue that it was assigned to a researcher on XX/XX/XXXX ( more than 45 business days after I submitted the complaint ). She also advised no resolution had been reached. The time on the phone with XXXX was 42 minutes. At this point I feel Mr. Cooper has not followed through on anything and since the loan is paid off ( again-never delinquent ) they feel no obligation to correct their misinformation to XXXX and do not intend to assist in correcting the error that has caused me such problems. I reluctantly am filing this complaint. I thought Nationstar would at least resolve a rather simple reporting error - including their keeping the erroneous information on the loan and reporting it for another 7 years ( 14 years after the BK ). I have included various documents including the entire payment history with Nationstar ( downloaded from their website ), their letters to me, and some of the FICO information from XXXX. XXXX shows the mortgage closed XX/XX/XXXX. It was paid timely until XX/XX/XXXX when the entire loan was paid off.
10/18/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • WA
  • 985XX
Web
Dear Examiner, Homeowners just received this alarming letter from Counsel from XXXX for and on behalf of Nationstar dated XXXX XXXX, XXXX. ( Ex A ) Within said correspondence XXXX state : " for a status update ... as to whether the property is scheduled for sale '', this is unacceptable given the following and Homeowners XXXX demand to know if XXXX for and on behalf of Nationstar intend to schedule a sale based upon the Notice of Default ( NOD ) issued on XXXX XXXX, XXXX : Further several erroneous assertions are made within the accompanying documentation XXXX for and on behalf of Nationstar have provided. The Nationstar letter to XXXX dated : XXXX XXXX, XXXX. Pertaining to : No. 1 " ... The Notice of Default ... is a valid document ... '' However the XXXX opinion ( Ex B ) asserts this is clearly incorrect, wherein : " ... The Notice of Default issued by Respondent on XXXX XXXX, XXXX involving the residential real estate located at XXXX XXXX XXXX XXXX XXXX WA XXXX does not appear to satisfy the strict content requirements of RCW 61.24.031 ( 2 ) and RCW 61.24.030 ( 8 ) ( f ) ... '' Further, " ... Based on these omissions from the Notice of Default, Respondent is in apparent violation of RCW 31.04.027 ( 13 ) for violating any applicable state or federal law relating to the activities under the act. Because Respondent issued a Notice of Default that did not include all content required under Washington 's Deed of Trust Act, Respondent is in apparent violation of the Deed of Trust Act ... '' No. 2 " ... for pool # XXXX ... '' This appears to be intentionally false and misleading as the XXXX Milestones ( Ex : C ) provided by Nationstar in correspondence at an earlier date to Homeowners XXXX provides : Pool Number XXXX, So which is it? Is Nationstar attempting to deceive the Homeowners and subsequently XXXX? Do Nationstar enjoy violating the Good Faith Doctrine when communicating with government entities such as the XXXX? Providing incorrect information to Homeowners XXXX who like to do their due diligence, purposely misleading them is by far no where in the ball park of a good faith effort by any means. And must be held accountable and sanctioned for such. No. 3 : Point 1 - Incorrect. ( See Ex B ) ; Point 2 - In light of Point 1 - Incorrect. ( See Ex B ) ; Point 3 - The Notice of Pre Foreclosure Options ( NOPFO ) Dated XXXX XXXX, XXXX, is a pitiful attempt to deflect from the fact that Nationstar failed to provide Homeowners XXXX with a mandatory NOPFO prior to the NOD of XXXX XXXX, XXXX. Beside the fact the NOPFO is approximately FOUR years old, it was rendered obsolete when the NOD around that time was rendered at fault and the surrounding foreclosure actions were canceled. Further the main and unmitigated reason the XXXX XXXX, XXXX NOPFO has no standing prior to the XXXX XXXX, XXXX NOD is that Homeowners XXXX entered into a Loan Modification subsequent to the XXXX XXXX, XXXX NOPFO, XXXX County record Auditor File # XXXX of XXXX/XXXX/XXXX, therefore rendering the XXXX XXXX, XXXX NOPFO of no effect, therein denying Homeowners XXXX mandatory rights afforded to them by way of the NOPFO as set forth by way of the WA legislature and in violation of the WA XXXX and XXXX and XXXX regarding the current attempted foreclosure. XXXX were and are deprived of their rights under the protections afforded under the NOPFO, therefore Nationstar and their allies such as XXXX are in violation of the XXXX, XXXX and subsequently the XXXX et seq. As Nationstar nor XXXX can show any bona fide evidence of a recent NOPFO immediately prior ( 30 days prior to, there or about ) to the NOD of XXXX XXXX, XXXX sent out to Homeowners, XXXX, therefore denying XXXX the protections afforded under the 30 day provisions of the XXXX. Point XXXX - XXXX see answers to points XXXX - XXXX above, Nationstar 's responses are invalid given the answers to points XXXX - XXXX above. XXXX
07/16/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 34293
Web
***THESE ARE NEW CRIMES FOR THE WEEK OF XX/XX/XXXX - XX/XX/XXXX ... THEY CAN NOT BE EXPLAINED BY ANY PREVIOUS ANSWER OR CFPB FILING*** PLEASE BE ADVISED THAT NATIONSTAR AND XXXX HAVE XXXX FACES ... THE ONE THEY FAKE FOR THE CFPB AND FHA ... AND THE OTHER ONE, WHICH IS NON COMPLIANT, UNHELPFUL, A CRIMINAL FRAUD, AND AN ILLEGAL, MONOPOLISTIC SCAM THAT HAS NO BUSINESS TOUCHING ANY FHA ASSET OR CONSUMER EVER AGAIN Criminal/compliance offense # 1 ~ ***WE HAVE DOCUMENTED NUMEROUS ATTEMPTS TO ILLEGALLY DEFRAUD THE CONSUMER AND THE U.S. FEDERAL GOVERNMENT*** These include failure to mail monthly statements for nearly a year now, numerous illegal fees without explanation, and illegal collection letters that no one can source and find in the file on their end. Criminal/compliance offense # 2 ~ **WE HAVE DOCUMENTED AN ILLEGAL ATTEMPT TO STEAL THE HOME AS A VINDICTIVE RESPONSE TO OUR MOST RECENT CFPB FILING*** We have 2 letters dated XXXX XXXX from the same office. One is acknowledging our CFPB complaint was received and the other is an illegal collection letter extorting and demanding {$4500.00} in a one time payment in certified funds or they take the home. Criminal/compliance offense # 3 ~ ***NATIONSTAR AND XXXX XXXX ARE CHARGING A 3,600 % INTEREST RATE ON LATE FEES INSTEAD OF THE {$25.00} IT 'S SUPPOSED TO BE ON OUR PAYMENT. IT IS A SCAM THAT IS ILLEGALLY FORCING PREPAYMENTS ON OUR LOAN THAT THEY POCKET WHILE SIMULTANEOUSLY STEALING PRINCIPAL PAYMENTS WITHOUT LEGAL CREDIT*** This is a XXXX offense legal and compliance violation. Criminal/compliance offense # 4 ~ ***NATIONSTAR IS ADDING LATE FEES BEFORE THE PAYMENTS ARE LATE ... THEY ARE NOT ONLY 3,600 %, THEY ARE ADDED ON THE XXXX DAY OF THE MONTH*** Criminal/compliance offense # 5 ~ ***NATIONSTAR IS GUILTY OF NOT MAILING A MONTHLY STATEMENT OF ANY KIND IN 2016, DESPITE OVER XXXX REQUESTS FOR THE STATEMENTS TO BE MAILED AS REQUIRED BY LAW*** Criminal/compliance offense # 6 ~ ***WHEN ASKED ABOUT THE MONTHLY STATEMENTS XXXX OF THE " LOAN SPECIALISTS '' WE TALKED WITH AND ONE SUPERVISOR TOLD ME, AND I QUOTE, " WE DO N'T HAVE TO MAIL A MONTHLY STATEMENT OR BREAKDOWN THE FEES YOU OWE*** Criminal/compliance offense # XXXX ~ ***WHEN I CALLED TO ASK ABOUT THE XXXX PAYMENT FOR 2016 ( BECAUSE THEY REFUSE TO MAIL STATEMENTS ), A {$400.00} LATE FEE WAS ADDED TO THE PAYMENT BY THE XXXX DAY OF THE MONTH EVEN THOUGH I CONFIRMED THE LATE FEE IS {$25.00} AFTER THE XXXX Criminal/compliance offense # 8 ***NATIONSTAR IS GUILTY OF EXTORTION. THEY WO N'T EXPLAIN WHERE THE {$400.00} CAME FROM, OUR PAYMENT IS {$990.00} A MONTH, BUT THEY WANT {$1400.00} AGAIN*** Criminal/compliance offense # 9 ***THIS IS THE 5TH TIME WE HAVE HAD A {$1400.00} PAYMENT ON A LOAN THAT WAS ILLEGALLY DISCLOSED AS {$840.00} WITH LOAN ORIGINATION FRAUD*** Criminal/compliance offense # 10 ~ ***NATIONSTAR AND XXXX ARE BOTH GUILTY OF INTENTIONALLY MISLEADING A GOVERNMENT INVESTIGATION OVER AND OVER AGAIN. WE HAVE PEOPLE WHO WERE NOT THERE, AND NEVER KNEW THE GUILTY PARTIES, STATING ON PUBLIC RECORD THAT THESE PEOPLE THEY NEVER MET WERE OF IMPECCABLE CHARACTER AND THEY ARE ABSOLUTELY 100 % POSITIVE NO ONE EVER HAD A BAD INTENTION IN THE MORTGAGE INDUSTRY. WORDS CAN NOT DESCRIBE HOW LAUGHABLE THAT CLAIM IS*** Criminal/compliance offense # 11 ***NATIONSTAR AND THE PREVIOUS SERVICERS HAVE ALL FAILED TO FOLLOW THE 45 DAY RULE ON MAKING US AWARE OF LOAN ORIGINATION FRAUD, FORCED INSURANCE, ESCROW THEFT AS JUST A FEW EXAMPLES*** Criminal/compliance offense # 12 *** ENABLING/DIRECTING A CRIMINAL, CRIMINAL AND CIVIL RACKETEERING ~ IF XXXX XXXX OF NATIONSTAR AND XXXX XXXX OF XXXX XXXX BOTH HAVE THE FIRSTHAND KNOWLEDGE OF ALL OF THE ILLEGAL ACTS AS THEY HAPPENED AND THEY WERE THERE, THAT MEANS THEY NOT ONLY HAD FIRSTHHAND KNOWLEDGE OF THE CRIMES, THAT ALSO MEANS THEY DIRECTED AND MATERIALLY PARTICIPATED IN THE ILLEGAL ACTS IN ADDITION TO THE ENSUING COVER-UP.
05/12/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 34293
Web
CONSUMER FRAUD XXXX Nationstar is billing for a service it does n't provide and it is guilty of misleading government investigators while attempting to cover-up numerous XXXX by their counterparts in the racketeering scam. I was the victim of loan origination fraud and Nationstar knows the Truth in Lending Act was violated. They do not answer consumer questions so I will present them below, on public record. EMBEZZLEMENT XXXX Our Escrow funds were stolen and misused. A proven fact covered up by Nationstar. EXTORTION ~ While pretending to help, they rack up the payments and blindside the consumer, even when they XXXX a loan that contains crime like the XXXX on XXXX XXXX XXXX, XXXX, FL RACKETEERING ~ Without the teamwork between LoanCare, XXXX Mortgage and Nationstar, consumer rights and laws would be followed. Their entire business model starts and ends with crime. CRIMINAL INTENT TO DEFRAUD A XXXX GOVERNMENT FINANCIAL INSTITUTION, A CRIME PUNISHABLE BY PRISON AND FINES AND EASILY PROVEN HERE. ~ CRIMINAL INTENT TO DEFRUAD THE FHA AT THE HIGHEST LEVELS OF ALL XXXX CORPORATIONS ... UP TO AND INCLUSING THE CEO 'S XXXX XXXX INTENT ... OR NOT??? Your Honor, There are XXXX possible scenarios here and the BIG question is criminal intent to defraud the XXXX Government ... or no criminal intent? Scenario # 1 ... no criminal intent You have an isolated incident where XXXX elderly couple was accidently misled on loan disclosure and any errors were corrected immediately. An honest company would write off the loan since loan disclosure and escrow fraud are XXXX highly illegal and it would investigate itself internally to insure this dangerous legal scenario involving numerous acts of fraud at numerous levels never happens again. That would be no criminal intent whatsoever. Unfortunately, your honor, everyone chose scenario # 2 ... individual and systematic criminal intent to defraud the XXXX taxpayer and consumers. We have documented systematic corruption at all levels. We have customer service people that intentionally lie and mislead the customers. We have intentional stalling, games from their legal department, and months of unreturned phone calls on imaginary escalations of complaints In this particular case we have people issuing a 30 year FHA loan to my husband XXXX XXXX XXXX husband with a XXXX ... who died within XXXX months. Next they committed escrow fraud repeatedly on this grieving, XXXX XXXX XXXX widow in an attempt to steal my home at the absolute lowest point in her life. Broke and alone ... they attacked. They have shown ; NO REGARD for the Truth In Lending Act in any form, No regard for documentation regulations on what she needed to receive from a mortgage company, No regard for proper escrow management and no penalties on themselves when they made errors ... BUT .. thousands and thousands of dollars in penalties were billed to this elderly widow and mystery fees were added over and over again with no written or verbal explanation. I am NEVER told why my payment went up, ever. And when the initial payment spike of several hundred dollars a month did n't XXXX me out of the home they wanted so badly? This criminal racketeering group paid someone else 's property taxes with my money to create an artificial escrow shortage, and billed me for it. My HOUSE PAYMENT NEARLY DOUBLED TO $ XXXX/MONTH ... TWICE ... most recently on XXXX 2016! I had a complete and total nervous breakdown and was bedridden with tears over the stress intentionally created by this predatory lending group. It has taken a serious toll on my physical health as I approach XXXX XXXX XXXX. I have many questions about my account, the wrongdoing and cover up, and this is their only answer now. ~ & gt ; " No further responses will be provided. XXXX XXXX Customer Relations Manager Nationstar Mortgage ''. Yes, customer service has decided to never answer another question.
08/17/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 33569
Web Servicemember
I had filed for loss mitigation assistance in XX/XX/XXXX, and was approved based on the successful completion of my trial period payments. I then made my trial period payments from XX/XX/XXXX to XX/XX/XXXX. I was sent modification documents and advised that I had to sign and return these. This is the typical process. I called in and advised the company that the link that was sent to me would not open and would not allow for me to download the documents. This delayed the process. In XXXX, I asked for my daughter to get involved because she worked in loss mitigation at that time, and now works in bankruptcy, and is familiar with the processes, their timelines, and how to get things done from the creditor perspective. The documents were sent to her by a representative who identified herself as a supervisor on an escalated call, ( XXXX we later found out was a " team lead '', not a person in management ). After discussing the issues we had with my daughter, she advised she would resend the docs, and once received, would ensure that my modification would be boarded, as their had been an extension placed on my file allowing time for me to turn in the documents. The documents were notarized and sent via XXXX the following day. From XXXX until XXXX, several phone calls were made to follow up on the status of the my pending modification and each time, we were advised that the modification had not been boarded, to not make a payment on the account, but rather to " hang on '' to the funds until everything was updated to my account. I did as I was advised. My daughter became concerned and called to ask why the process was taking so long, as boarding an approved modification should not have this kind of delay. On XX/XX/XXXX she escalated the call to a supervisor in that department and was advised within XXXX XXXX hours that the modification had never been approved, and that it was denied on XX/XX/XXXX because the documents had not been received on time. At this point, she requested a review of the notation on the account as on many occasions, she was the one who called and spoke with representatives of the bankruptcy department. She was advised by this manager that on XX/XX/XXXX the modification package had been received, however, the deadline or extension to have them in ended on XX/XX/XXXX. On XX/XX/XXXX, we called and were advised the modification had not been booked. On XX/XX/XXXX and on XX/XX/XXXX, when she called, both times she was advised the modification was still pending and to have me wait until everything was boarded to resume payments. On XX/XX/XXXX, she was advised there was no sale date related to the foreclosure, and that the modification was still pending. Upon calling at the end of XXXX, and then finally getting answers on XX/XX/XXXX from the manager she had been speaking with, the only thing I was left with was the notice that I now had no modification, and I was even more past due than before. My daughter spoke at length with this manager with me on the phone, and after having Nationstar review the calls from XX/XX/XXXX to date, and reviewing the notes on my file, asked what options I had. The manager advised Nationstar would be willing to honor my modification if I brought the account current and covered XXXX monthly payments. When I called to make my payment we were unable to speak with the manager who had become our single point of contact and rather got a representative who assured us he had been with the company for five years and could assist. He quoted a figure different from what the manager had advised my daughter of and then stated he could validate the actual figure and have the manager follow up. Upon asking for something in writing stating if paid, the modification would be honored, we were advised that documentation stating this could not be provided. And now, XX/XX/XXXX, we have not received a follow up in this matter.
01/11/2017 Yes
  • Mortgage
  • Reverse mortgage
  • Loan modification,collection,foreclosure
  • VA
  • 233XX
Web Older American
I have a Reverse Mortgage with Champion Mortgage, and for the 3rd time in one year they are threatening foreclosure for taxes & insurance. I have been continuously jumping through hoops with these people and in 100 % compliance of everything they ask. I have been on a repayment plan for T & I ( even though I am 100 % exempt from Real Estate taxes ) and they called the loan due & payable XXXX XXXX, XXXX for back RE Taxes & Insurance. As of XXXX XXXX they said I owed for back taxes and insurance of over {$9000.00}. I paid off that amount immediately. They said if I had called 24 hrs prior the amount would have been different, that they had further advanced my T & I and I would have to be placed on another Repayment Plan. I have been continuously threatened, intimidated, and harassed by these people regarding the status of my reverse mortgage for nearly 2 years and I am exhausted, frustrated, and bewildered. It seems as though they are conducting fraudulent activity because I pay and pay and pay and they ALWAYS declare that I have a default balance for T & I of thousands and thousands of dollars!!! I am 100 % EXEMPT from Real Estate taxes ( please see attached docs )!! I have been on the phone for hours with these people and to no avail, it 's usually some young person reading from a script who is rude & belligerent, as well as extremely unprofessional. I have requested a statement of accounting from Champion dozens of times and they REFUSE to release XXXX, always stating they do n't have access to that information! Where did my {$9000.00} go to and what for??? Why do I still owe over {$7000.00} and what for?? They REFUSE to release any documents or itemized statements explaining what the money has been put towards, where my repayment plan money is being put towards, or why my default balance continues to balloon when the current forced insurance that 's been put in place is active and good through XXXX XXXX!! I am being STOLEN from!! Common sense shows that these ridiculous numbers absolutely CAN NOT be CORRECT, nor do they make any sense, nor can anyone explain them. I am SICK and DISGUSTED over the way I 've been treated, it has made me physically ill, and I 've lived in my home for over 40 years!! I 'm XXXX XXXX XXXX, a widow, and on Social Security XXXX income and feel like my home is going to be ripped away from me by CRIMINALS!! I have thoroughly researched this Company on Consumer Reports/Affairs and have found that there are XXXX pending Federal Class Action Lawsuits against Champion Mortgage aka Nationstar Mortgage. The dozens of consumer complaints I 've read through are a nightmare, horror show, and what they are allegedly doing to the elderly and other persons like myself is criminal and they should be shut down!! I 'm also being charged for home inspections I have no knowledge of and other fees I simply do not understand! Every time I 've asked to speak to a Manager or someone who can explain these fees and both my current situation I am told that they are unavailable, in a meeting, or busy! Please find enclosed the corresponding documents that bear witness to my current and ongoing situation with Champion. Again, I have paid them everything they 've asked of me, been in complete compliance, can get no help or resolutions from them, only continued threats, harassment, & intimidation. I am desperate for immediate RELIEF and HELP and SUPPORT! I can not be HOMELESS, as I have nowhere to go, and my daughter lives with me, who is also XXXX! We have also found that Champion is not XXXX accredited, there are no satisfied, happy customers/consumers anywhere to be found in terms of doing business with this sham and scam of a company. The rate at which they are defrauding people is astonishing, and it must be stopped!! I thank you in advance for your time in dealing with and hopefully resolving my issue. Please, please HELP ME!! Thank You
01/27/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 334XX
Web
In XXXX we put down XXXX % of the value of our new home and moved in in XXXX XXXX. The closing was with XXXX, then it went to XXXX and then to XXXX XXXX XXXX. We were caught in the massive scam that banks designed to take our money and our homes. Our mortgage went from {$1400.00} to {$3000.00} from one day to the next and still we had to add every month a PMI ( Private Mortgage Insurance ) of {$390.00} so the bank was protected in case we defaulted. When we were straggled by the XXXX % increase in payments we called XXXX XXXX XXXX to request a refinancing of our debt as we got more and more into debt trying to pay this scam. For more than 6 months the customer service representatives of XXXX told us that since we were paying just fine there was nothing that they could do for us. After six months and at the brink of bankruptcy one rep told us that the ONLY way XXXX could help us is if we defaulted on our mortgage, stating that once that happen the refinancing department will take over ... so we did and month after month letters of default kept coming. In XX/XX/XXXX XXXX filed a foreclosure on our home and we immediately responded and started to prepare for litigation. It took XXXX 5 years for move the case forward. During that time we kept paying our HOA fees and save money for the " settlement ''. XXXX changed law firms 6 times during those 5 years until two months before the trial, all documents changed to Nationstar Mortgage and 10 days before the trial they made an arrangement with our lawyer to " settle '' the case. All of the sudden our lawyer who was very sure of our positive outcome in trial call us and practically convinced my wife to sign the worst settlement in which Nationstar took the mortgage of the house of {$390000.00} and unilaterally added {$130000.00} in interest, fees and lawyers fees to the debt to total a {$520000.00} and then refinanced the mortgage to a 40 years period and send us back to a {$3000.00} plus {$990.00} per month to pay the most expensive hazard insurance payment in the market ( {$2500.00} when the current rate is {$1200.00} ) for the next 40 years. They claimed that the were complying with the HARP but the five years they unilaterally took to bring the case to court they charged it to us when that was not our fault and should have been discounted from the debt. We started making payments towards the " new '' refinanced home that in the market cost {$310000.00} and for which we are paying XXXX. The initial three months we made the whopping {$3000.00} but in the fourth month we could only made {$2000.00}. Now Nationstar send us a statement saying that they are taking those {$2000.00} to pay " fees '' instead of applying them to our mortgage. In other words the are blatantly and up front stealing our money and are now preparing to foreclose on our home. The Home Affordable Refinance Act has been used by these unscrupulous institutions to bend all the rules in their favor and once again make us pay a home that they received full payment from the PMI once we defaulted in XX/XX/XXXX. We are sick and tired of these institutions taking advantage of the working Americans and we believe that enough is enough and we need the Federal Government to step in and help us so we do n't become homeless like the millions of Americans that their homes were taking away by these greedy institutions. We need and demand help it can not be possible that we pay 5 years a mortgage, then they increase it by XXXX % from one day to the next, then they tell us to default to " be able to help us '', then take 5 years to bring this to court and after all that do n't assume any responsibility for what they are doing, specially when our home was paid twice already : Once by the PMI and then by the bailout that we the taxpayers gave to these greedy banks. What else are they going to do to us while the Federal government watches?
06/03/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • WI
  • 541XX
Web
I sent all my information to them. Then started trying to get a hold of XXXX XXXX Specialist. Like any normal person I would like to deal with one person who knows my case and knows what is going on. I left 7 messages and it took 3 weeks for her to leave me call me back to leave me a message to say call back and press XXXX to talk to the next representative that will help you. What kind of customer service is this. The assign a specialist to help me she never answers her phone and the pushes me off on others. So I call back to get another machine leave another message and thank her for her help let her know XXXX press call back and press XXXX but I am not happy. I call them back to find out they need me to refill out a form for my roommate, but the customer service tells me they will not except a letter from her saying that she lives with me or receipts saying she helps me with the house payment so I ca n't use her. She then ends with are you happy with this call. I tell her know so she puts someone else on the phone. I explain I have a roommate and she pays me XXXX that goes directly to the loan when she has it. He says oh it is not a problem we have a form she can fill out and she just has to send in her last years taxes and 2 weeks worth of check stubs this was a 45 min phone call to get this information. Then he emailed me nothing this was a Friday and Monday was a XXXX so I had to wait to contact them again. I told them to mail them to me this way I know I would get it. They do n't just email to your email you have to sign into some kind of email of theirs and then look for the documents they send and hope they do it correctly. I just want the paperwork not the hassle. How come I have to argue for so long with one person telling me no we ca n't do that to find out they can. I had the one person who knew what was going on at all times and could help me this would of all been do in XXXX before my house even went into foreclosure and I still have not received paperwork that my house is in foreclosure. No paper work on for-closer. Only an answering machine for XXXX XXXX out of the 10 to 12 messages I left some lady returned one call she said she was XXXX but was she? Or is that just a scam for you to call a number so you can dial XXXX for an customer service rep that deals with foreclosure? You try XXXX XXXX They told me I would get my paper work in 2 days its going on 4 days. They said all document are received in two days that it will not take any long. I made sure to ask so I got them before the weekend so the girl that lives with me could get all her stuff out on sat. that will not happen now because they lied again. Know I have to try the email way again. They say they hold partial payments that is not true. They have never excepted partial payment except for XXXX time it was a XXXX that was to go with the XXXX. I owed XXXX as a payment for XXXX. We kept trying to get them the XXXX my friend was trying to pay it. First she used her tax card she spent over an hour on the phone with them. To find out they would n't except it. Then she had to get a cashier check got it mailed out but had the wrong zip. So got me a new on XXXX XXXX I called Nation Star they said it was fine as long as they got it by the XXXX. As you can see they got it by the XXXX. That made me XXXX payments behind. Which was not do till the XXXX as you can see on my statement. I should of never went into foreclosure. I was calling communicating, and trying to make that payment since the XXXX of XXXX. Just like right know called to get forms emailed and told her about my forms not being her yet. The customer service lady just told me that I will not get them for XXXX to 7 days when I was told I would have them in to because all documents are delivered in XXXX. Then I had to argue for 10 min with her to get the correct forms she said she could n't see I needed them
05/17/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 91001
Web
This complaint is based on Nationstar 's ( NSTR ) letter of XXXX XXXX, XXXX, XXXX to the Office of California Attorney General. NSTR claims that my file was evaluated under the DOJ Program ( DOJ/HMS ), and resulted in a negative NPV. This is a false statement and is their justification for decline. Therefore we are requesting validation under DOJ of the NPV performed by NSTR. NSTR response continues to provide no viable explanations or investigation into facts which have been presented to them. It also confirms NSTR incorrect conclusion, alleging they performed an NPV test under DOJ when clearly the decline is based on a MHA/HAMP review. In this reply NSTR also confirms that, " Nationstar only facilitated documentation creation for the DOJ program and an actual calculation of the data was run by the prior servicer, the previously enclosed DOJ letter of declination, dated XXXX XXXX, XXXX, provides the inputs used in the review. " This further confirms NSTR lack of any investigation into facts, their negligent reliance on a XXXX review from XXXX XXXX ( performed by prior servicer ) which was only facilitated by NSTR. No comprehensive or analytical research has been conducted as required under the MHA Model v5.02, Supplemental Directive and DOJ guidelines as required under their Successor Servicer obligations under the Stipulated Judgment when homeowners submit Appeals on issues of NPV and erroneous inputs. This is clearly a HAMP underwriting chart that includes only XXXX correction, the Appraised Value of {$680000.00}. The chart makes no offsetting provisions for current outstanding loan balance as {$860000.00} ( field # XXXX ) thereby rendering this particular run ineligible since it exceeds the HAMP program limit of {$720000.00}. NSTR is using disqualifying & erroneous inputs without acknowledging these incorrect results. It appears they do not understand the proper methodology for correctly implementing NPV evaluations, as well as, seemingly not knowing the difference between DOJ, MHA/HAMP & NPV modeling. This declination can not be based on input fields pertaining to mark to market and principle reduction, shown on the chart and labeled as " null ''. NSTR created a fail for an altogether different program & uses this as justification for the decline. NSTR evens fails to acknowledge that based on the income in the file from XXXX that under the XXXX % debt-to-income guideline, it is impossible to fail the DOJ program which was designed as " retest until pass program ''. Excerpt from the DOJ Stipulated Judgement, Paragraph vi that addresses NPV. Exhibit XXXX, Page XXXX XXXX A Settlement Loan Modification is a modification made according to the following priority : vi ) In all instances, the adjustments must be limited so as to provide a positive NPV, with the calculation based on the Treasury NPV model outcome. If, following the priority above, the modification produces a negative NPV, the steps in the priority will be adjusted ( in reverse order ) to produce successive XXXX % increases in DTI ( but in no event higher than XXXX % ), and the NPV model will be re-run after each 1 % payment adjustment. Modifications will be offered at the lowest DTI solution that is NPV-positive .... NSTR XXXX XXXX, XXXX letter draws conclusion on a XXXX % DTI claiming negative NPV even at the limits which is not mathematically possible based on income and a correct Mark-to-market loan value based on Appraised value of {$680000.00} as mention by NSTR themselves. Therefore, in addition please consider this a " Qualified Written Request '' under the Real Estate Settlement Procedures Act, codified as Section 2605 ( e ) of Title 12 of the United States Code. ( 12 USC 2605 ( e ) ) .Once again I am requesting : 1 ) All runs-of-record for the NPV modeling conducted both by NSTR and XXXX , 2 ) Run Dates 3 ) Code version of runs 4 ) Any error code results.
11/28/2016 Yes
  • Mortgage
  • FHA mortgage
  • Application, originator, mortgage broker
  • FL
  • 34293
Web Older American
*** PLEASE FORCE NATIONSTAR TO ANSWER THE QUESTIONS SO YOU CAN CONVICT THEM ... THEY ARE ILLEGALLY OPERATING ON EVERY LEVEL AND TOTALLY IGNORING THESE COMPLAINTS WHILE DECEIVING THE CFPB INTENTIONALLY***Nationstar has already confirmed loan origination fraud, embezzlement, loan service fraud, illegal collection of pre-payments, illegal fees, illegal foreclosure using deception, misrepresentation on the phone, failure to mail monthly statements, mailing false monthly statements, and lying about not owning this loan while providing a false owner and false account number ... .Nationstar stated on the phone Fridaythat they do not consider breaking the law a problem in any form ... and they went on to saythese acts ... although violations of state and federal law ... are not even thought of aserrors or wrongdoing. I HAVE SOME LOAN QUESTIONSFOR THEIR CEO~ XXXX ... WHO INHERITED THIS PROBLEM ... # 1 ) WHEN DID LOAN FRAUD BECOME LEGAL? # 2 ) WHEN DID IT BECOME LEGAL TO MISREPRESENT ACTUAL ESCROW CHARGES IN ORDER TO DECEIVE SENIOR CITIZENS INTO SIGNING A REFINANCE ON THEIR HOME? # 3 ) WHEN DID IT BECOME LEGAL TO ADD YEARS ONTO THEIR MORTGAGE AND HUNDREDS OF DOLLARS TO THEIR MONTHLY PAYMENT ... AGAIN USING FRAUD AND MIREPRESENTATION OF FACTS TO HIDE IT? # 4 ) WHEN DID EMBEZZLEMENT BECOME LEGAL? # 5 ) WHEN DID IT BECOME LEGAL TO TAKE MONEY OUT OF AN ESCROW ACCOUNT WITHOUT AUTHORIZATION AND WITHOUT NOTIFICATION? # 6 ) WHEN DID IT BECOME LEGAL TO STOP MAILING MONTHLY STATEMENTS AS REQUIRED BY LAW? # 7 ) WHEN DID IT BECOME LEGAL TO MAIL FALSE MONTHLY STATEMENTS AND REQUESTS FOR 5 MONTHS OF PAYMENTS FOR 60 DAYS OF OCCUPANCY? # 8 ) WHEN DID IT BECOME LEGAL TO DOUBLE A PERSON 'S HOUSEPAYMENT USING EMBEZZALEMENT, FALSE CHARGES, AND OTHER TYPES OF LOAN FRAUD? {$9.00} ) WHEN DID IT BECOME LEGAL TO ADD 2000 % ( 2000 % ) APR ON MONTHLY PAYMENTS? # 10 ) WHEN DID IT BECOME LEGAL TO SAY TO A CUSTOMER " PAY THIS AMOUNT AND YOUR LOAN IS CURRENT '' WHILE NOT BRINGING THE ACCOUNT CURRENT, LYING TO CUSTOMER, COLLECTING PRINCIPAL WITHOUT CREDIT, AND ADDING LATE FEES INTEREST AND INSPECTION AND ATTORNEY FEES ON AN ACCOUNT THAT IS CURRENT? NATIONSTAR AND ITS EMPLOYEES ARE INTENTIONALLY DEFRAUDING THE GOVERNMENT SOME OTHER FACTS NATIONSTAR HAS LIED ABOUT AND HIDDEN XXXX is the co-founder, principal, and co-chairman of the board of the directors of XXXX which is the majority shareholder of Nationstar. According to the most recent SEC filings, XXXX currently owns nearly 63 % of Nationstar. AS THE FBI AND CFPB XXXX EXPANDS ... XXXX SHOULD BE LOOKED AT FOR REIMBURSEMENT OF THE FHA FRAUD. THE CRIMES I DOCUMENTED WERE APPROVED AND ENDORSED FROM THE TOP DOWN OVER AND OVER AGAIN ... FOLLOWED BY ADDITIONAL CRIMES. ATTACHED ARE XXXX LOANS WITH THE SAME EXACT ISSUE ... DUE FOR XX/XX/XXXX AND XX/XX/XXXX. XXXX IS AN HONEST BANK, THEY COMPLY WITH THE LAW, THEY DO N'T ADD FEES JUST TO PAD THE BOTTOM LINE, AND THEY DO N'T LIE, CHEAT STEAL AS PART OF AN ORGANIZED CRIMINAL RACKETEERING SCAM. I WOULD RATE THEM AS 100 % ETHICAL AND 100 % COMPLIANT. NATIONSTAR CONTINUES TO LIE, CHEAT, AND STEAL WHILE BEING A VOID WHEN IT COMES TO ETHICS AND COMPLIANCE. I WOULD RATE THEM NEAR XXXX ON BOTH. THIS ACCOUNT WAS BROUGHT CURRENT AND COMPLETELY UP TO DATE IN XX/XX/XXXX WHEN THEY TOOK A SUBSTANTIAL PAYMENT OF SEVERAL XXXX DOLLARS. THEY LIED ON THE PHONE WHEN THEY TOOK THE PAYMENT AND THEY LEFT A BALANCE ... THEY USED THIS ILLEGAL ACT TO CONTINUE TO THREATEN FORECLOSURE AND THEY CONTINUE TO ADD LATE FEES AND ATTORNEY FEES AND INSPECTION FEES TO A LOAN THAT IS CURRENT. NATIONSTAR INTENTIONALLY USE SCARE TACTICS TO STEAL HOMES ILLEGALLY. NATIONSTAR PREYS ON THE LESS EDUCATED AND THE ELDERLY. COPIES OF " XXXX LETTERS '' WITH NO BASIS IN MATH AND NO EXPLANATION TO THE CONSUMER WERE PREVIOUSLY UPLOADED TO CFPB PREVIOUSLY COMPLAINT WITH A PDF TITLED " FBI FILE ''
12/06/2016 Yes
  • Mortgage
  • Other mortgage
  • Application, originator, mortgage broker
  • NY
  • 11691
Web
back in XX/XX/XXXX I was shopping around for a bank to do a refi, im in a fha 30 year at 4.25, several banks gave me quotes, i also called nationstar mortgage because they have my mortgage presently.i told them about my other offers and they said they can match it, but I should choose them for a few reasons, ,since they took over my mortgage from XXXX in XX/XX/XXXX I have paid an additional XXXX dollars towards the principal and their the only one that can use these records to expidite the loan process also since I 'm an existing customer they will give me XXXX towards closing, also since they hold my mortgage they can get the cema program to make sure I do n't have to pay the transfer tax twice done quicker than anyone else, within 1 week I gave them everything they requested and needed, after 60 days they started to charge me for a rate extention, i question this charge because they were not asking me for any info but did not know what was the delay, i got the rep to send me an email saying that they would go over the fees once I have a closing date to make adjusments, then the comunition stalled, i kept calling and emailing as to what was going on, I sent emails begging for someone to get back to me, i spoke to 2 supervisors to no answers, they kept asking for info that they already had, after 100 days I kept calling and texting and finally on XX/XX/XXXX I got an email that said we were good and it at underwriting,2 weeks went by with me calling and emailing with no responcefinally last XXXX on XX/XX/XXXX I called and demanded to speak to a supervisor, I told them I was going to submit a complaint to c f p b, and a supervisor got on the phone after about 2.5 hours of me being transferred and having to explain to everyone over and over only to be transferred again.the supervisor finally told me that my application was cancelled on XX/XX/XXXX, i told him that was impossible I have every email and phone logs that no one reached out to me, i asked why was the application cancelled, he started to explain, he gave me four reasons and I explained to him after each one that I have emails to dispute that, then he said, he, XXXX not really sure why, he was not handling my case.after 4 months they took away my opportunity to go elsewhere, they led me on for months, they ran my credit, which reduced my score, told me not to use or apply or make big purchases, so my life was on hold for 4 months, i continue to pay the interest at 4.25 when I could have gone to another bank and got the refi, now the rates are a lot higher, the offered me a 2.75 fixed, I have a credit score of XXXX, i have a multi family which I supplied them the lease for, i have another tenant at this property which was noted in their appraisel with pics, i have XXXX in my checking account, i have another piece of property which I rent out for XXXX a month, this property I own with no mortgage, this also I sent to them lease, i gave them several weeks of paystubs with 2 years of tax returns, i was completely taken advantage of, i feel as if they regret the original agent making me this offer to match and they did not know how to tell me that financially this was not a good deal for them, i started calling other banks and now the rates for a 15 year refi are at 3.75,3.5, etc, please I do n't think they should be allowed to treat coustomers like this, I have every email and correspondence between me and nationstar with phone logs to show what I have stated.they should not be allowed to treat people like this, now I 'm left to start all over having wasted 4 months and now I cant get a good rate because of what going on with economy, i make about XXXX a year, i was and still am the perfect candidate for a refi, please help me, dont let them do people like this with no recorse.the worst coustomer service and still no reason for why it was taking so long or why I was denied
11/08/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • LA
  • 70809
Web
My husband and our home outright with no mortgage company attached to the title. In XXXX we came across hard times and my husband took out a {$30000.00} loan with a note of approximately {$520.00} a month for 15 years. We always paid our mortgage on time until we came across even harder times in XXXX when our XXXX year old son was XXXX. Our payment on this loan was no more than 2 months behind when I received a phone call from a friend letting us know that our home was in the paper for sale and up for foreclosure. {$520.00} a month paying for 10 years totals {$62000.00} that was paid towards the small {$30000.00} we borrowed against our home which was worth much more than this. Not only did XXXX take our home from us when we were 60 days or so late but they never informed us of any of this and they also sued us for {$26000.00} in XXXX of XXXX plus so called interest, fees and advances. It 's hard to comprehend how after paying {$62000.00} towards a loan of only {$30000.00} that our balance could still be {$26000.00}. That means that of the {$62000.00} paid, less than {$3000.00} went to the principal balance of our mortgage. All of this being said the judgment was filed prior to the house ever going up for sheriff sale which finally took place in XXXX of XXXX and should 've satisfied the unfair judgment rendered against my husband and I. Our mortgage just so happen to be a part of the investigations brought about by the Department of Justice against XXXX XXXX Loans and we were actually written a check because we were part of this law suit. This judgment showing up in public records has prevented me from being able to purchase a home and has cost me {$1000.00} 's in appraisal fees etc. My scores are qualifying but because I am attached to this " unsatisfied '' judgment because I was on the deed of the property, no title company will approve me. I have tried and tried to contact this company but every number on line gives me a busy signal. Nation Star and XXXX have no records of the loan which is who XXXX sold to. The lawyer that XXXX stated earlier this month that the file was closed in her office, HOWEVER, was not satisfied and because XXXX had not contacted her after the sheriff sale to release the judgment that she could not release it until she heard from them. I asked if the attorney could possibly contact them and she stated she had no way of contacting them because they had gone out of business. I asked what the balance was in order to satisfy the judgment and she could n't give me that either because XXXX had not contacted her. I do n't understand how a judgment is filed prior to sheriff sale, then a sheriff sale takes place, and suddenly the lender disappears and no one has any answers for me about something that is detramental to my life and ever being able to purchase a home again. They have cost me money, time, and their entire loan process was fraudulent from the beginning and still I am the one that suffers and I am left in the dark on what to do next or how to get this taken care of. I 've even had an attorney look into this which cost me another {$500.00} but he too was at a loss because it was impossible to find any contact information for XXXX to get answers. Finally on XXXX XXXX, XXXX I found a number that allowed me to leave a voicemail which I did leave with a lady named XXXX. Not too much later that afternoon someone from XXXX contacted me back. She stated that the judgment should be satisfied and she did n't understand why it was not reflecting that way with the court house. Unfortunately I was at work so I did n't have good service and we ended up getting disconnected before I had a chance to request the release of judgment from her. I thought maybe they would send this to the attorney representing them but as of today they have not and I 've left several more messages and they 've yet to respond again.
09/07/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Application, originator, mortgage broker
  • CA
  • 95688
Web Older American, Servicemember
I believed that the Consumer Financial Protection Bureau was instituted to be an arbitration between a consumer and a business. I have directed several complaints about the mortgage business and their practices. Over the years I have studied it by taking classes to increase my knowledge and understanding. My increase in knowledge has turned into the biggest disappointment in my life. Yes businesses can set up adhesion contracts, one-sided by luring a potential customer into it with lies and misrepresentations galore. The customer starts asking questions and basically with lies is told to pay, even when XXXX makes XXXX. You have no business asking those questions, you have no rights. One than finds out, may be there is an agency or law that will protect one. Again, the law is nothing but circular rhetoric which aids and actually seems to promote fraud. Laws are not followed, they favor those too big to fail and too big too jail. Our case, we do not need legal assistance ... .We understand that there is no law that will protect us from fraud from those who knowingly defraud us. Instead of creating a great society, there is a force that knowingly destroys society. Our case : Predatory loan ... .yes we could afford the loan, but were not informed, we trusted the loan officers, like we trusted school teachers and doctors. The broker made {$20000.00} We could have had a fixed loan. We never were informed about securitization. The loan was made XXXX XXXX ... ..XXXX it was securitized with the closing of the XXXX in and about XXXX XXXX, XXXX. The note and the Deed of Trust were separated. The DOT was recorded with MERS as the nominee for Nationstar and as Beneficiary. Never Mind no True sale was recorded to XXXX. Nationstar is the Lender on the DOT. To become part of the XXXX, the XXXX was not followed ( their own rules with the Security Exchange Commission ) and there is no clean chain of title. As a matter of fact, not even the Deed of Trust was assigned ( Not only once, but twice ) to XXXX Bank as Trustee 8 and 10 years later in the county Recorder 's Office. Again an assignment is the culmination of a TRUE SALE. ( 8 and 10 years later and twice ) When I found out the fraud, we were subject to harassment of the new Servicer with add on fees, corporate fees, escrow fees ( we had paid them and it was not in our contract. They were up to date ) monthly calls ... .Yes at times I made double payments ... Basically I finally said, if you do not give me the information about who I have to pay and what contract we follow, I am opting out of this one sided contract. Yes, because of harassment and easily spotted illegalities, we decided to stop paying. Neg. amount due, Interest payment only and interest and principle were all the same ... .a mathematical impossibility. The interest deductible also did not add up. Five months later, the " debt buyer '' Nationstar ( XXXX ) came in, taunting they were the servicer, welcome. We know that insurance was paid after 90 days. We disputed the debt and nationstar proceeded to try to collect under the guise of being the servicer for XXXX Bank. XXXX XXXX we received a letter that XXXX Bank is the owner of the Note ( It is a security, and the note and security can not exist together ) and less than two weeks later we received a letter that Nationstar is the owner of the Note ... ..fast forward ... ..Yes Nationstar showed the CFPB an assignment, copy and not registered that they indeed were the owner of the note. This assignment again should be the culmination of a True Sale. In one of their letters of half validation ... .it indeed indicated a new loan, no cash. XXXX XXXX, Nationstar without sending the required notification filed a substitution of trustee in the County Records making XXXX the Trustee. The NOD was filed on the XXXX XXXX website, but not the the Substitution of Trustee. Our house will
03/22/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 95965
Web
We got behind on our mortgage.I stayed in contact with the company but each time I called it seemed I had a different " account specialist ''. They would usually tell me I could modify and they would send the info.Sometimes I would receive it, sometimes I would n't. A couple times I did get the packet and sent all the documents in. But after not hearing back I would call and it would be someone new who had no record of the prior conversation or the docs.Finally after many months I did get someone who was able to get a modification going.But when we got the info in the mail the trial payments were a lot higher than what our previous payments had been.We made the first two but could not make the third.I called back and was told " no problem I could try again ''. This was XX/XX/2014 they did send the packet and once again we gathered the needed docs and sent them in. After this we contacted Keep Your Home California.They interviewed us over the phone and said we pre-qualified for a mortgage reinstatement where they pay your mortgage current and you go back to making your normal payments.Our mortgage company is on the list of companies that KYHC has agreements with.We worked with KYHC, sending in all the docs that they needed for different steps of the process.Then one day we got a notice to quit taped to the front door.It stated our home had been sold XX/XX/2014 the purchaser was XXXX XXXX.I called my contact at KYHC she said we were approved that morning for the reinstatement. But when she contacted our mortgage company to complete the process they told her it was no longer in our names.She told me I should call the law firm listed on the notice to quit, because if I could get it resended back into our name they were ready to pay mortgage back to current.I called the law firm and was told I needed to call the mortgage company.The mortgage company said I needed to talk to XXXX and they connected me to them.XXXX XXXX said they did n't understand why the mortgage company could not have just taken care of this, but she said she would escalate this and had me leave a message on the level XXXX voice mail.I got a call the next day from a level XXXX person. She said she would investigate the matter and get back with me. She called the next day, said there was no evidence of wrong doing.And the mortgage company was not willing to put it back in our name to complete the reinstatement and collect the payment.My level XXXX contact said there was a program available that allows foreclosed homeowners to repurchase there homes.I told her I was interested and she said someone would contact me within a week.No one did, but we did get served an unlawful detainer, so I called her back.She did not understand why I had not been contacted, but would send the info again and wanted me to call in a couple days if I had n't heard anything.So I called several times, each time she would re enter and did n't know why I had n't heard back.I did n't understand why their lawyers are aggressively trying to remove us from our home while she is telling us to wait for this info.The last time we spoke she said the info was gone from the system.She re entered it and said she would call me the next day to make sure I was contacted.That was more than a month ago.She no longer takes or returns my calls.I did call back and try to start over with a levelXXXX person.Because I wanted to let them know I believe there is an issue of dual tracking since I have the modification packet they emailed XX/XX/XXXX and they sold the home XX/XX/XXXX.They just sent me back to the level XXXX voicemail.I did get a call that afternoon from their lawyer saying they received info that I was interested in repurchasing the home.They said XXXX would contact me with the amount.Which would have to be paid in cash.They have not called and this is not the buy back program they spoke to me about.
06/24/2016 Yes
  • Mortgage
  • FHA mortgage
  • Application, originator, mortgage broker
  • TX
  • 77904
Web
On XXXX XXXX, XXXX I called my mortgage company to inquire about the STREAMLINE REFINANCE they were advertising to see if it would save me any money. I talked to a representative from XXXX XXXX who then referred me to XXXX XXXX with XXXX MORTGAGE. XXXX XXXX sent me an email ( I can provide all emails ) requesting a specific list of items such as driver 's license, social security card, bank statement, home owners insurance policy, utility bills saying they must be produced in 48 hours or the deal is off. They also provided a site to electronically sign documents that would only be available for 48 hours and would no longer be available to sign. Next I had to provide my deceased husband 's death certificate from XX/XX/XXXX so he would not be required to sign a note. XXXX XXXX, XXXX I was then passed on to a processor, XXXX XXXX Senior Loan Processor for XXXX XXXX. Everything I had provided for XXXX XXXX she requested again along with an explanation as to why my deceased husband would be removed from the note. I also provided a copy of the estate document showing the home was to be in my name only from XX/XX/XXXX, giving me sole ownership. XXXX/XXXX/XXXX I received another email for access to electronic documents to be signed from XXXX XXXX. XXXX/XXXX/XXXX I received another email for access to electronic documents to be signed from XXXX XXXX. XXXX/XXXX/XXXX I received another email for access to XXXX XXXX to see the process and set up to pay. XXXX/XXXX/XXXX more electronic documents to sign from XXXX XXXX. Email from XXXX XXXX thread beginning XXXX/XXXX/XXXX through XXXX/XXXX/XXXX XXXX/XXXX/XXXX Email from XXXX XXXX XXXX XXXX my new loan processor with new loan number. I had to start from scratch again providing documentation. XXXX/XXXX/XXXX to XXXX/XXXX/XXXX Email threads from XXXX XXXX requesting more documentation. ( All emails can be provided ) Also during this whole time frame I have found out my credit was being run at least once a month if not more without my permission or knowledge. XXXX/XXXX/XXXX XXXX from XXXX XXXX for more documents to sign. XXXX/XXXX/XXXX XXXX from XXXX XXXX saying loan is pending subordination agreement from HUD. ( Also processed once a month during this time frame. ) XXXX/XXXX/XXXX - XXXX/XXXX/XXXX Email threads showing XXXX XXXX from XXXX also a subsidiary of XXXX XXXX contacted me, cleared title and were ready to close. XXXX/XXXX/XXXX to XXXX/XXXX/XXXX Email thread with XXXX XXXX on XXXX/XXXX/XXXX saying the bank wants a letter of explanation and proof of deposits over XXXX dollars. **My deposits are electronic and show who they are from i.e. the VA, XXXX XXXX XXXX, XXXX retirement, payroll from my employer. Also they are requesting more bank statements, I informed them I have already provided over a years ' worth of bank statements, look in your files. XXXX confirmed that it was true. XXXX/XXXX/XXXX Mortgage Professional XXXX XXXX begins to email me talking about closing costs of XXXX and that I have to prove I have it and where it came from. XXXX/XXXX/XXXX to XXXX/XXXX/XXXX many more documents to sign in XXXXXXXXXXXX XXXX/XXXX/XXXX it is clear to me they never intend to process this loan and I request it to be closed. XXXX/XXXX/XXXX I call my mortgage company XXXX who apologizes for this long drawn out process and states they have had several complaints and says XXXX now processes the STREAMLINE REFINANCE LOANS. XXXX/XXXX/XXXX I was contacted by XXXX XXXX at which point I refused to talk with them I did not solicit them or contact them. I sent an email to my mortgage company saying I no longer have any confidence or trust and no longer wish to do business with them. I received an email back requesting documentation and saying XXXX is a part of XXXX. The email said if I do not provide what was requested I will deny a XXXX refinance loan. XXXX/XXXX/XXXX I received a letter
06/17/2015 Yes
  • Mortgage
  • Reverse mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 78028
Web
I am writing to file a complaint regarding the new servicer of our reverse mortgage. We were approved for a reverse mortgage on our home XX/XX/XXXX. The servicer was XXXX XXXX. They were an excellent company, honest, following through on everything they said-good to their word and commitments. XX/XX/XXXX, we received a letter from XXXX XXXX saying that as of XX/XX/XXXX the servicing of the mortgage would be taken over by Champion Mortgage. The letter said " transfers are common practice in the industry, does n't alter any of terms or conditions of the loan, and in no way reflects dissatisfaction with you. '' They said any payments that had been directed to XXXX should be sent to Champion as of XX/XX/XXXX, & gave the new address. ( scan doc XXXX ) We 've been repaying a tax advancement amount Generation had paid to our tax assessor on our behalf. We were to pay {$160.00} each month until the balance hits " XXXX ''. We 've been faithful to do so. ( scan doc XXXX, page XXXX ) COMPLAINTS - ISSUES : A - Ignoring Texas due process laws. Refer to Item 1. B - Opened a " Line of Credit '' account with out borrower 's knowledge, adding {$630.00} to Property Charge balance for month of XX/XX/XXXX. Refer to Item 2. C - Appears to be trespass and/or fraudulent billing. Refer to Item 3. D - XXXX County Tax Authority stated to us that we are not delinquent nor in default, as of XX/XX/XXXX. Refer to Item 4. ITEMS:1 ) We 've received XXXX letters from Champion. ( Included in the scanned docs ) XXXX demanded the balance of this tax repayment " immediately ''. They gave the amount due as {$2300.00}. ( Refer to scanned doc XXXX. ) This current month 's payment of {$160.00} was mailed to them on XXXX XXXX bearing that US postmark. 2 ) We finally received a statement a couple of days ago from Champion, XX/XX/XXXX statement, the first we 've had in XXXX weeks since they took over loan servicing. In reviewing the statement, they have a section titled " Line-Of-Credit Information ''. Under this is an item called " Current Line-Of-Credit Loan Balance - {$3800.00} ''. I 've compared it to the XX/XX/XXXX, final statement, from XXXX. The reverse side of the statement mentions Line-Of-Credit Summary ; Current line-of-credit balance : N/A. ( refer to scan doc XXXX page XXXX ) NO line-of-credit existed with XXXX! Champion arbitrarily created one without our request, knowledge, or permission. XXXX XXXX 's final statement of XX/XX/XXXX ( refer to scan doc XXXX, page XXXX and XXXX ) reveals a final transfer amount of {$3500.00}. This does not show, however, the credit of {$160.00} for XX/XX/XXXX payment. XXXX 's XX/XX/XXXX statement ( scan doc XXXX, page XXXX ) does show the credit for XXXX payments of {$160.00}. But, from the XX/XX/XXXX, XXXX XXXX statement ( scan doc XXXX, page XXXX ) showing the transfer total to Champion of {$3500.00} to the XXXX {$3800.00} " line of credit '' loan balance figure, we have a huge difference. We can not understand the disparity of the numbers! {$3500.00} transfer amount from XXXX XXXX XX/XX/XXXX payment made to XXXX, credit shown by Champion XXXX XX/XX/XXXX payment credit from Champion {$3200.00} Correct total " Property Charge Balance '' Champion inflated this correct total number on our XX/XX/XXXX statement ( scan doc XXXX, pages XXXX ) to {$3800.00}, adding to the XX/XX/XXXX statement, {$630.00}!! Generation Mtg stated to us that they were not allowed by law to charge any interest or attorney fees attaching to these tax repayment accounts. 3 ) Notice also on page XXXX of scanned doc XXXX, see a charge of {$15.00} for a " property inspection ''. We 've had no visit/inspection from anyone. No one asked permission to be on our property. Anyone coming onto our property, without our permission is trespassing. Texas trespass laws are pretty clear! ( No room for rest of letter. See final scan for total letter )
10/20/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 94804
Web Older American, Servicemember
XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX, California XXXX XXXX, XXXX XXXX XXXX Addition to XXXX XXXX XXXX XXXX, 2016 Letter Notification Dispute Claim of Due Cause For Foreclosure This Is A Complaint Dear Sirs / Madams First This Is To Notify of Dispute To The Filing Of Foreclosure / Legal Cause To Proceed -- The Following Points Establish Due Cause To Forestall The Claim Of Due Cause For Foreclosure : 1 ) In The Subject Of A Contract -- It Is Established Law That In Order To Have A Contract Between 2 Parties / There Must Be A Meeting Of The Minds -- An Understanding of Terms / Agreements / Conditions / Regulating Laws-Codes -- It Is With The Understanding That Myself And Now Deceased Husband Were Purchasing A House ( listed / Described Above ) For The Period Of 30 Years On An Amortized Loan- Where The Payments Reduced The Original-Sale / Principal To Establish Sole Ownership In The Above Mentioned Time Frame -- Of ALL The Loans / Service Arrangements 2 Date -NOT ONE HAS BEEN OF THAT TYPE. 2 ) In Order For A Loan / Contract To Be Legal -- It Must Follow The Laws Governing Those Aforementioned Contracts / Agreements / Terms Conditions Contained within The Same -- -- Each Of The Loans Provided Do Not Follow The Laws Governing -- -- Interest Only / Neg Am / Option Arms / Variable Rates / Balloon Payment -- -- Moreover From Inception The Loans Were Illegal /In Multiple Respect -- Although Monies Have Been Paid Regularly -- The Payments Did Not Credit The Proper Source -- -- As Predatory Lending Requirements Were Noted / logged In Some Documentation / It Has Been Established That There Was Prior / Knowledge -Intent To Commit A Crime / Fraud In The Amount Qualifying As A Felony -- 3 ) -- As The Owner Was Lead To Believe That Each of The Servicing Adjustments Were Loan Modifications -- The Clear Intent To Defraud / Commit A Crime Qualifying As A Felonious / With Intent To Allow The Owner To Produce Regular And Large Amounts Of Money With Intent To Practice Procedures intent On Illegally Procuring Her Property Adds Additional Crimes Against In Serious Categories. 4 ) -- Following The Fed Prosecution Of The US Banks -- It Has Been Clearly Established That -Variable Rates / Option Arms / Balloon Payments / Rates Exceeding The Established / interest Only / Negative Amortization Laws Are And Were FRAUDULENT / PREDATORY / MISLEADING / CRIMINAL / AND DANGEROUS, NOT ONLY TO THE ECONOMY OF THE UNITED STATES OF AMERICA , BUT THREATENING IN REGARDS TO INDIGENOUS CONTROL / CONTRIBUTION AND THEREBY THE SECURITY OF THE UNITED STATES OF AMERICA. 5 ) -- AS THE FORECLOSURE GENERATED IS BASED ON THESE ILLEGAL LOANS -- THUS ANY FRUITS OF THOSE CRIMINAL TERMS-ARE IN CORRELATION-ILLEGAL AS WELL. 6 ) -- AS THE ORIGINAL SOURCE OF THE DEBT PURPORTEDLY CAUSING FORECLOSURE HAD KNOWLEDGE OF THE PAST AND CURRENT RULES / REG 'S AND LAWS - IT HAS BEEN ESTABLISHED BY YOU 'RE INTENT OF PREMEDITATED FRAUD / CRIMINAL ACTION IN THE EXCEEDS OF FUNDS QUALIFYING AS FELONIOUS / -- AS YOU HAVE CREATED AN EXTREME HARDSHIP ON THE PROPERTY OWNER -- A SINGLE-WIDOWED-FEMALE -- FALLING UNDER THE XXXX -- YOU HAVE COMMITTED OFFENCES VIOLATING CIVIL / CONSTITUTIONAL AND OTHER -- WITH COMPOUND OFFENCES FOR ATTEMPTS TO ALTER THE LIVING ARRANGEMENTS - TO DETRIMENTAL AND THREATENING / AS YOU HAVE AFFECTED / TAKEN MEASURES TO DAMAGE THE ABILITY OF OWNER TO GAIN SAFE INSULATION AND RESOURCE BY DAMAGING THE CREDIT NECESSARY FOR SURVIVAL -YOU HAVE COMPOUNDED ALL THE AFOREMENTIONED CRIMES / OFFENSES -- 6 ) -- As The OCC / Dept of Tes / Dept Of Justo / GAO-FBI / XXXX States Attorney Generals -- Finding By The Supreme Court -- YOU HAVE COMMITTED WILFUL OBSTRUCTION OF JUSTICE AND SHOWN A MARKED DISRESPECT FOR ALL OF THOSE ENTITIES / 7 ) -- As The Owner Has Paid On This Property In Excess of 30 Years - And The Entities Claiming Debt In Amount To Justify Justify Foreclosure
03/25/2016 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Loan modification,collection,foreclosure
  • DE
  • 19709
Web Older American
THIS QWR LETTER SENT BY E-MAIL TO ALL PARTIES XXXX XXXX, 2016 XXXX XXXX QWR LETTER, XXXX MAILED XXXX/XXXX/2016 WE HAVE NOT RECEIVED ALL OF THE XXXX QWR LETTER REQUEST AND NOW SENDING THIS SECOND REQUEST. I DEMAND THE ANSWERS TO BE SENT IN WRITING BY XXXX, MAILED DIRECT & NOT E-MAIL XXXX ( NATIONSTAR MORTGAGE LLL, / XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX ( lender ) SERVICER : NATIONSTAR MORTGAGE LLC XXXX XXXX XXXX XXXX XXXX XXXX, XXXX , XXXX XXXX ATTENTION : XXXX XXXX XXXX. LLC XXXX XXXX MARKET XXXX, XXXX XXXX XXXX, XXXX, DE XXXX This letter is a " QUALIFIED WRITTEN REQUEST '' in compliance with and under the Real Estate Settlement Procedures Act, 12 U.S.C. Section 2605 ( e ). Reference : Account # XXXX Hereinafter the subject loan and is the reference for all questions and requests described below. To Whom It May Concern : I am writing about the accounting and servicing of this mortgage and clarification of various sale, transfer, funding source, legal and beneficial ownership, charges, credits, debits, transactions, reversals, actions, payments, analyses and records related to the servicing of this account from its origination to the present date. I hereby demand absolute firsthand evidence from you of the original uncertified or certified security regarding the above referenced account. In the event you do not supply me with the very security, it will be a positive confirmation on your part that you never really created or owned one. DEMAND ALL ATTACHMENTS TO THE MORTGAGE AND NOTE RECORDED OR NOT RECORDED, DONE BY YOUR NOTORY PUBLIC AND SEALED BY YOUR ATTORNEY, THE XXXX XXXX XXXX, XXXX, XXXX I also hereby demand that a chain of transfer from you to wherever the security is now be promptly sent as well. Absent the actual evidence of the security, I have no choice but to dispute the validity of your lawful ownership, funding, entitlement right and the current debt. *** I SUSPECT ROBO-SINGING FRAUD ON THE ASSIGNMENT RECORDED XX/XX/XXXX AND YOUR COUNSEL 'S SUBMISSION TO THE DELAWARE COURT ALONG WITH A ROBO-SIGNER THAT ATTEST TO THE MORTGAGE ACCOUNTING THAT WAS ATTACHED TO THE COURT FILING. I HAVE EVER REASON TO BELIEVE THIS STATEMENT TO BE TRUE,, DUE TO INFORMATION COLLECTED BY THE XXXX NOTARY DEPARTMENT, AND THE XXXX XXXX XXXX COMPANY AND OTHER RELATED DOCUMENTS. YOUR COMPANY HAS COMMITTED PERJURY TO STATE AND FEDERAL AGENCY 'S WITH THE STATEMENT, " YOU CAN NOT GIVE AN ACCOUNTING OF MY CLOSING FUNDS, AS PER OUR REQUEST MANY TIMES OVER THE YEARS BECAUSE YOU DID NOT ORIGINATE OUR REFINANCE CASH-OUT LOAN " FALSE, WE HAVE THE TITLE COMPANY 'S CLOSING INSTRUCTIONS AND CHEC 'S, XXXX XXXX XXXX XXXX 'S LETTERHEAD PER-SALE MORTGAGE COMMITMENT, SIGNED AND DATED. ECT..WE RECEIVED DATA ALONG THE WAY FROM DIFFERENT SOURCES. WE HAVE MANY XXXX 'S THAT SHOWS DIFFERENT DOLLAR AMOUNTS AND DIFFERENT APR 'S AND GOOD FAITH ESTIMATES AND THEY ARE DIFFERENT AS WELL AS THE LENDERS ORIGINATION & CLOSING FEES. WE DEMAND THE REQUESTED INFORMATION AGAIN TO REDEEM YOURSELF 'S AND INVESTIGATE OUR COMPLAINTS. YOUR CLOSING ANGENT DID N'T PAY-OFF XXXX OF XXXX MORTGAGES BEFORE FUNDING LOAN. WE DID NOT COLLECT ALL OF OUR CASH-OUT PROCEEDS FROM CLOSING! WE HAVE ORGINIAL CHECKS THAT WERE SENT AFTER MANY DEMANDS AND RECEIVED 19 MONTHS AFTER CLOSING THAT WE COULD NOT CASH, WILL PROVIDE THE ORGINIAL CHECKS TO THE FEDERAL AND STATE DEPARTMENTS. WE WILL NOT ALLOW YOUR COMPANY TO CONTINUE THE FRAUD AND DECEPTION WITH PREDATORY LENDING PRACTICES, WE ALSO MAKE THE COMPLAINT OF DUAL-TRACKING AND CAN PROVE, KICK-BACKS RELATING TO LENDERS FORCED HAZARD INSURANCE AND INSPECTIONS FEE KICK-BACKS, AS PER CLASS-ACTIONS IN THE USA. WE HAVE SAVED OUR DATA AS WE BECAME AWARE OF THE COMPANY 'S DECEIT FOR YEARS, AND LACK OF GOOD FAITH IN YOUR DEALINGS WITH US AND OTHERS. ALL YOU EVER SEND TO US OR OUR STATE AND GOVERNMENT OFFICIAL 'S ARE OUR PAYMENT HISTORY,
02/08/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 95472
Web
Nationstar is the servicing bank : has held homeowner in extending processing, and not evaluating documents properly. Homeowner has submitted the RMA requesting modification. Homeowner has been denied by the service'r on XXXX/XXXX/XXXX. Homeowner is formally appealing the denial based on errors in home value, income, DTI and LTV Loan to Values used by the services in the denial of the RMA application. The service'r has commenced double tracking while homeowner was acting in good faith under the DOJ/XXXX States Attorney Generals Agreement : the National Mortgage Settlement Agreement. The servicer ' is discriminating against homeowner claims, in a form of reverse discrimination ; holding the mortgage in extended processing, denying a loan modification while homeowner is qualified, lost documents when homeowner has already provided.. This homeowner, feels that her case has been unfairly treated for the following reasons : 1. No active single point of contact, constantly changing, when calls made to the single point of contact, routine routed to the collection department, never the same contact person. 2. A Single point of contact was assigned ; calls were made to the point of contact : the calls were never returned by the contact. Calls returned were from the collection department and never the same so called : " relationship manager ''. 3. The service'r has held the homeowner in extended process in bad faith, during which the value of property has c for 26 months from XX/XX/XXXX to XXXX XXXX. 4. On the most recent RMA application : all requested documents were provided as requested. Homeowner has confirmation via fax that documents were received by the service 5. Homeowner has made numerous calls ( 20 ) inquiring on status of application, as a foreclosure date has been set XXXX XXXX, XXXX ; calls were routed to next available agent, comments were : A ) wrongfully advised that documents were not submitted, or B ) documents were submitted, or C ) resubmit documents because d, or D ) the foreclosure date is set and homeowner is responsible for not providing the requested documents : these XXXX points are causing a state of confusion and terror to the homeowner. 6. Servicer started a double tracking procedure upon the notice of default. The foreclosure agent was aware of the loan modification in process, and moved forward with the double tracking anyway. This is a clear violation under the National Mortgage Settlement Agreement ; specifically double tracking while homeowner provided all documents under good faith. 7. Homeowner has contacted the foreclosure agent before the foreclosure sale : that the sale was extended to another 30 days. Service'r never advised homeowner of the extended sale date. 9. As of the above CFPB complaint date above, service'r has not advised or confirmation that the foreclosure date of sale is on hold. 10. Homeowner is in a state of fear created by the collection tactics by Service'r and or the foreclosure agent. 11. Homeowner was not advised of their HAMP/Department of Justice modification guidelines or options. 12. Homeowner was not provided the name of the investor as requested. 13. Homeowner was not provided a NPV Net Present Value Report to approve or deny the RMA application. The Banks ' failure to discharge their required loan modification obligations, during homeowner 's honest attempt to save their home from foreclosure. Homeowner is claiming mortgage processing discrimination in delaying processing : by overloading servicer 's processing agents with a case work load of XXXX cases as per agents statement : ( disclosed by relationship manager via recorded conversation, for training and quality assurance ). We formally appeal the loan modification denial. We request that a SPOC Special Point of C '' Contact be assigned to homeowner to assist in the new RMA application.
04/14/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • LA
  • 700XX
Web Older American
Re : XXXX XXXX XXXX. To Whom it May Concern : I am writing this letter with hopes to clearly explain to you what has taken place with my current mortgage company. The events of concerns begin near the end XXXX of XXXX when I started the process to attempt to refinancing my mortgage loan understanding that I had a balloon note that would mature XXXX XXXX of XXXX, with that understanding I began communication with my current lender with the help of my son XXXX XXXX, around the XX/XX/XXXX I received from Nationstar Mortgage a letter title Declaration of Intent which I can provide to you. This document provided me with option on how I would like to move forward and proceed with my current mortgage. From the option given I selected that I would like to retain my home as my primary residence and that I elected to proceed with the terms they would set out as described in my balloon note rider. This letter was then sent back to them by certified mail and stamped received in their mail room on XXXX XXXX, XXXX. For the next 6 weeks I continue to call them for answers so that my loan or decision regarding my loan would be made prior to the maturity date of XXXX XXXX, XXXX. I left messages and emails repeatedly with no response coming from NationStar Mortgage. My son was able speak with several managers who ask the he resend all the documents directly to them since the XXXX document sent could not be found he then sent them the documents again on XXXX different occasions along with the proof from the postal service that the original document had been received on XXXX XXXX, XXXX. Each manager he spoke stop returning his calls and emails as did my calls go unreturned as well. XXXX XXXX came and on the XXXX of XXXX I attempted to make my mortgage payment as usual online and my payment would not go through I then begin trying to make the payment almost daily and to this very day the payments are not accepted. In XXXX of XXXX we finally got a response from NationStar but they still were not acknowledging or addressing the declaration of Intent Document nor explaining what happened that I never got a timely response. The young lady I spoke to said she would look into it again and call me back within few days, a few days went by and I did not get a response. I attempted to call her at the number she provided over and over again with no response finally near the end of XXXX someone at Nationstar recommended to my son to apply for loan modification so we did and was told in XXXX that the modification was denied due to missing information so we completed the package again and sent it in with all required documentation by the end of XXXX XXXX we were told the modification was denied again due to my housing Ratio being below 28 %. Throughout this entire process I have tried to make payments by mail and online continuously but to no avail. I would get statements stating to pay the past due amount so I would mail it in with the letter and they have been sent back to my address. My husband and I have owned our land since XXXX and raised our children and grandchildren here. In XXXX we purchased the doublewide manufactured home to replace previous home on our property. We have always paid our mortgage on time. I lost my husband in XXXX of XXXX to his battle with XXXX and I promised him on his death bed that I would never let anything happen to our home and I would be sure to get it paid off. I have not done anything wrong here, I have never refuse to make a payment or miss a payment. My situation is not from my unwillingness to pay my mortgage but from a refusal to accept my payment and the failure by my mortgage company to respond to me in timely manner. I trusted that the people holding my mortgage would do the right thing knowing that I tried to communicate with them long before my maturity date and help provide me with a solution but that
05/03/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • FL
  • 34202
Web
This home was purchased in 2005 before mortgage regulations were changed for predatory mortgage practices. This mortgage was and is a " predator '' mortgage. I have had XXXX different mortgages in the past 15 years. All of the mortgage companies ( with the exception of NationStar Mtg. ) helped me to re-fi my " interest only '' loans into regular conventional loans when the market crashed. All of the other Mortgage Companies knew those mortgage terms were under great scrutiny by the Federal Government and they knew the terms of those old mortgages were not fair and were not conducive to long term success with the people that unwittingly signed up for them. I was one of those people. All of my other mortgages were successfully kept current until the terms of those mortgages were sold and/or paid off. The only mortgage that was not re-financed was this one. I have been trying for years ( literally ) to get this mortgage re-financed into terms that would be successful for the long term benefit of all parties. Unfortunately, NationStar Mortgage was not willing to change the terms of this loan. I have contacted NationStar, over and over, for years now, trying to re-finance this loan as I knew that it was destined to eventually become unmanageable. That day has come. This mortgage was no longer a viable option for me to keep this property. I entered NationStar 's DIL program so that I could successfully return the home to the lender. I was told that the tenants that were in place could stay throughout the process, since they were paying the majority of the payment. Then, I get a call one night from my DIL agent telling me that the house needed to be vacant IMMEDIATELY in order to continue in the program. I informed the tenants that they needed to leave. These were XXXX XXXX renters and were being subsidized by the State of Virginia. The tenants called their case worker and told her what was going on. The next day I got a call from their case worker telling me that I will be sued to the fullest extent of the law, along with the mortgage company ( NationStar ) for breach of contract. She said that I was required to give the tenants a 60 day notice, which I gave them that day. In the mean time, they were looking for and found a home to move to. They had signed a lease with their new Landlord and were in the process of moving when I received a letter in the mail from NationStar, stating that I had been " failed '' from the DIL program. I was devastated knowing that I had no possibility of making a nearly {$2000.00} a month payment on my own. I was also not able to find a new tenant since I live XXXX miles away from this property. I called my attorney and we decided that the best course of action was NOT to force foreclosure on the bank. We would just sign the property back over. My fight was all gone and I knew it was all over. I saw the inevitable outcome of trying to keep the home was not going to work. I am not going to continue throwing away money and losing sleep over this anymore. My Parents taught me growing up that if I could not afford something, I could n't own it. I can no longer afford this mortgage or this home, so I have signed it back over to NationStar as a last resort. It greatly pains me that this has happened. I wanted to keep this loan and home and eventually sell it like I did with my other homes, but time ran out. At this point, the mortgage is unsustainable for me. I respectfully ask that they accept my actions and take the home back and release the lien against it. I have nothing left to give other than the collateral ( the home ) for which the loan was based. I have lost over XXXX including a nearly XXXX down payment and have paid over XXXX in Mortgage Insurance since 2005. NationStar and its " investors '' have made a ton of money on this home. The only loser is me. PLEASE HELP!!!!!!!!
08/23/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • AL
  • 83854
Web
My 1st issue is I believe that I am the victim of an ongoing crime regarding a foreclosure action on my property. My Mortgage Company and its servicers are initiating foreclosure proceedings on my property. In the event these proceedings take place, I believe I 'm entitled to a full investigation, as I believe there are substantial securities fraud issues as well as other crimes that have occurred or are occurring at the present time. Furthermore, I would like to bring to your attention that the methods by which the Banks are conducting foreclosures are extremely fraudulent and deceptive. Example, the Real Estate Settlement Procedures Act ( RESPA ), clearly states that no adverse action can be taken until all issues of a Qualified Written Request are satisfactorily addressed by a responsible officer of the creditor ; this is not the case in terms of their current practices. Their current practice consist of simply mailing the customer a copy of their original loan documents and suggesting that they are a Real Party of Interest because they are in possession of copies of the original documents and continuing with a foreclosure any way. This is a violation of the law, which many individuals have already been imprisoned for doing so, outside of the banking system. After mailing these copies they continue with default actions in which they collect default insurance from the XXXX and XXXX XXXX, under the same pretense of being a Real Party of Interest. Then after collecting default insurance they proceed on automatic pilot to conduct a foreclosure in which they fraudulently record a Trustees Deed as if the Trustee or the Bank conducted a bonafide sale at auction. The sale is not legally bonafide because the property was not transferred via a Deed in Lieu of Foreclosure and monies never exchanged hands. Additionally, no arms length transaction took place, not to mention that no transfer taxes are being paid to the counties. To exacerbate matters even further, local law firm receive affidavit from sometime fictitious people stating that they validate the fraudulent foreclosure. These affidavits become the basis for Unlawful Detainer actions. This information is provided to you to make you aware of a crime in progress and give you a background as to what is happening so you may move forward in your investigation more rapidly. I have available a Securitization Audit and Analysis of my note and security instrument. My 2nd issue applies to a HAMP loan denial. I applied for a HAMP loan modification and received a denial letter some 8 months later. After several months of stonewalling, numerous requests for lost and out of date documents, shuffling paper from one person to another, discouraging remarks, different managers and underwriters, either new or leaving the company, giving every excuse not to approve the loan modification. After the denial letter, knowing full well that I qualified for the loan modification, I sought help from XXXX XXXX XXXX ( XXXX ) to assist me in acquiring a HAMP loan. XXXX completed a substantial and in-depth review of my circumstances. I clearly qualify according to the federal guidelines and should have been offered an approved loan modification under the federal guidelines, but have been denied several times. The review indicated that I qualified for both the HAMP and HAFA programs. the Making Home Affordable Act ( RMA ) forms were submitted, along with additional required documents. XXXX opinion is that Nationstar is refusing to work with me and is finding every reason to go forth with the foreclosure on the property. XXXX have strongly encouraged Nationstar to follow the federal guidelines for the modification review and stop the delay tactics and discriminatory acts displayed by Nationstar. I 'm happy to provide any and all assistance, I very much appreciate your cooperation.
06/16/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 92504
Web
This is a enunciated version of the letter I wrote to Nationstar a few weeks ago. they have already blown me offBack in XX/XX/XXXX I was contacted by a Nationstar representative who was trying to sell me on the idea of a re-finance of a loan I already had with Nationstar. I was very hesitant but was willing to listen to the rundown of the numbers. I do remember having several phone calls and asking many questions with the representative to make sure I was doing the right thing. Ultimately my main concern was that I was now going to have to pay a mortgage insurance of about a 100 dollars a month. The representative I was speaking with assured me it was easy to have the mortgage insurance removed down the road. I did ask more then once and he said it was a simple phone call to customer service and the mortgage insurance could be removed once a certain loan to value threshold was passed. I ultimately agreed to do the re-finance. Sometime towards XX/XX/XXXX I did call customer service in an attempt to have the mortgage insurance removed. The representative I spoke with at the time indicated I was NOT paying the mortgage insurance. I was happy to hear this and I did ask why it was already removed. The representative really did not know why but assured me I was not paying a mortgage insurance. On XXXX XXXX, XXXX, I was receiving phone calls from Nationstar that I owed more money on my loan payment. I called customer service and they indicated that my new monthly payment had gone up some XXXX dollars. Of course I was never notified of the increase, the representative said there was an increase in my escrow and it had something to do with the mortgage insurance. I told the representative that I had called several months ago and I was told that I was not paying a mortgage insurance. The representative had no explanation why I was now paying it. I then said that I wanted to have the insurance removed. The representative told me I had to be under XXXX precinct of the loan to value. She checked some numbers and she did indicate that I was at XXXX precent and could have the insurance removed. I told her I definitely wanted to start that process. The representative indicated she would start the process to cancel the insurance and I would hear something from Nationstar with the next week to ten days. On XXXX XXXX I had not heard from Nationstar so I again called customer service. Of course there was no record of my request to have the insurance removed. After about 2 hours of phone calls and numerous transfers between customer service, escrow, and insurance, I learned the following ; Nationstar had been paying my mortgage insurance since the re-finance and the reason for the big increase in the monthly payment was because I now had to reimburse Nationstar for the past insurance payments. The second thing I learned was that the request for the insurance removal had to be made in writing. I asked the representative why I was n't told this on my phone call back on XXXX XXXX and of course the he had no answer and a form would be mailed out to me. On XXXX XXXX, I did receive the form to request to have the insurance removed. The letter said that I may have to pay up to XXXX dollars for an appraisal and to have the insurance removed I must be at XXXX precent of loan to value. I was never NEVER at anytime since XX/XX/XXXX told about an appraisal, and the loan to value was now an XXXX precent threshold instead of the XXXX precent that I was told on XXXX XXXX. I called customer service back and I think I eventually ended up with a supervisor at the escrow department. The supervisor did say they do n't always do an appraisal and they would definitely call me before they did one. The supervisor also said the loan to value historically has to be under XXXX precent to have the insurance removed but that it was not a definite threshold.
11/17/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 91364
Web
There is a legal correspondence dated XXXX XXXX, XXXX to the Executive offices of Nationstar. Nationstar has yet to provide the information requested to XXXX XXXX 's prior letter dated XXXX XXXX, XXXX. In the abundance of caution, XXXX XXXX has sent a letter of Complaint from the Law offices of XXXX XXXX along with a settlement proposal dated XXXX XXXX, XXXX, as a follow-up to his unanswered XXXX XXXX, XXXX Letter. Nationstar ' response dated XXXX XXXX, XXXX states, " Furthermore, in regards to the internal correspondence provided in a resolution package : please understand the conversation was regarding your request for an appeal of the loss mitigation decision with the prior servicer, for which we have provided a Decision Letter .... '' Nationstar ' prior letter dated XXXX XXXX, XXXX states " Furthermore, please be advised Nationstar can not attest to the prior servicer 's actions, including their obligation, underwriting, or lending processes. '' Nationstar continues these evasive and convoluted responses which go to the heart of the issue that Nationstar 's investigation is solely limited to " provid ( ing ) a Decision Letter '' which we have maintained is erroneous and uses incorrect information and inputs. Nationstar provided an email communication between XXXX XXXX and XXXX XXXX of NSTR, with no underlying documents other than the letter itself. ( Attached ) XXXX XXXX XXXX request " figures used to calculate the NPV '', and XXXX XXXX response states " this is what I found from our XXXX denial ''. No figures are provided. We allege that the denial was underwritten for the XXXX and not the XXXX program and XXXX has not provided confirmation that this was a DOJ decision instead of XXXX that disallows loans with balances greater than XXXX. XXXX ' continuing references to prior letters have not addressed this specific complaint and are non-responsive. We are requesting validation under DOJ of XXXX performed by XXXX as claimed in the INTEROFFICE EMAILS : Additionally, NSTR 'response letter of XXXX/XXXX/XXXX to XXXX. of CA XXXX. XXXX wherein XXXX claimed my file was evaluated under the DOJ Program & resulted in a negative NPV is materially false.. NSTR confirmed that " NSTR only facilitated documentation creation for DOJ program and an actual calculation of data was run by prior servicer, the previously enclosed DOJ letter of declination, XXXX/XXXX/XXXX, provides the inputs used in the review. " This further confirms XXXX ' absent investigation into facts, and apparent negligent reliance on a XXXX review in XXXX XXXX, performed by prior servicer, and only facilitated by XXXX. No comprehensive or analytical research was conducted as required under the XXXX Model XXXX, Supplemental Directive and DOJ guidelines as required under Successor Servicer obligations under Stipulated Judgment when a homeowner provides an Appeal on issues of XXXX and erroneous inputs. This is clearly a XXXX underwriting chart that includes only XXXX correction which was the Appraised Value of {$680000.00}, however the chart makes no offsetting provisions for current outstanding loan balance as {$860000.00} ( field # XXXX ) thereby rendering this particular run as ineligible since it exceeds the XXXX program limit of {$720000.00}. XXXX is using disqualifying inputs without understanding their results or the methodology for proper NPV evaluations or the difference between DOJ and XXXX XXXX modeling. The input fields pertaining to XXXX and principle reduction are shown on the chart and labeled as " null '' which are inconsistent with a DOJ XXXX XXXX run. XXXX created a fail for an altogether different program and uses this as justification for the decline. Therefore, we now request a meeting with an executive level Manager to address these issues. I am also including XXXX QWR for material information used in the alleged decline dated XXXX
10/01/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • OH
  • 435XX
Web
I have been trying to prevent a Foreclosure on my property since the end of last year and have been in constant contact with NationStar trying to prevent this. I have, literally, sent email after email and made phone call after phone call to get them documents in a reasonable amount of time. All of the documents that we submitted through XXXX were uploaded to NationStar on multiple occasions and with the exception of needing updated bank statements and pay stubs, they were all the same. My realtor used the software from XXXX right after we listed it to get it approved for a short sale. Well, the sheriff sale is tomorrow so obviously, the approval NEVER came. My realtor put the sign in the yard in XXXX to get the process started. When we contacted NationStar, they told us that we needed to start the process on the XXXX site to get the property approved for the Short Sale. During this time, we received an offer that we had to wait to submit because of this whole process. When my realtor listed my property and if there were any delays to submit these documents, we were waiting for a response from NationStar representative. When my realtor talked to someone else at the company, because after more than a week, she still had no response from him. She was told he had been away on vacation and no one had taken over his files when he was gone. Every other document that we were told we needed was submitted within about 2 days time. Also, when these were needed, my agent would notify me when she needed them. After I would send them to her, she would again notify me when she would upload them to XXXX. NationStar was telling me when I called that the realtor was causing the delay with failure to upload documents and I knew this to not be the case, as she and I were in constant contact. Multiple times, we would contact NationStar within minutes of each other and every time we talked to a representative, we were told different things EVERY time we called. When I received the final papers that the house was going up for sheriff sale on XXXX XXXX, to say the least, I was shocked. We have been working on this diligently to expedite the Short Sale review so we could get approved to submit the offer of over {$70000.00}. In multiple phone calls from either myself or my realtor, they would tell us there were documents that needed to be submitted that had already been submitted to XXXX ( weeks prior. ) When they asked for these, I told them what date they were sent and then they would find them in the system. The times my agent would inquire into what documents were needed, she would receive a generic message from the rep, stating that ALL the required documents needed to be submitted again. Typically, it was updating of a bank statement or pay stub. When we would call NationStar Short Sale department, they say it was the XXXX or new bank statements, which had already been submitted. After multiple go-rounds with NationStar for almost a year, again where they are telling my realtor one thing and myself a completely different thing, my house is now going up for sheriff sale. The XXXX week of XXXX, we were told to submit MORE documents, documents that had already been sent in. She told me that the submission of these would reinstate the review for the short sale and I immediately submitted XXXX more recent bank statements and the most recent pay stubs that I had. I called later on that night and spoke to XXXX of the men in the department and he told me that he received these documents and that the review was still on-going. When my realtor called a few days later, they told her that there was nothing we could do that it was going for sheriff sale. So after multiple reps and non contact, I am now going to have to fight this in any way possible because this companies failure to know the system they are lacking the knowledge to use.
04/03/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 92592
Web
, I hope you read this because the details are so important to proving that nationstar intentionally delayed any mortgage assistance for over a year after we missed payments on our hamp modification. They did this we feel to allow a large ump sum to be past due that they could then add to our balance to increase amount they will gain when we desperately accepted their long awaited torture fear of losing our home, when they finally gave us what they claimed as help and they were able to change our payment that previous hamp mod gave them interest of 4 % on XXXX, with XXXX deferred till end of loan, TO A MUCH HIGHER AMOUNT, because they changed it to NOW we pay 4 % on the XXXX plus the XXXX that wasnt interest bearing with our hamp. I wish we knew better but we didnt and they do know every way to use tactics to increase their gain if they could take advantage of all hamp modified loans with lower payments to allow them to fall so far behind, so many months of late payments without foreclosing, but making the homeowners fears work to their advantage, with default notice, always telling us there is nothing else available, no other options, but add to the conversation that there isnt a foreclosure date, so we continue to hope for something to come available, since we were told there isnt, but there really was, and they didnt do their job which was to service the mortgage, not use tactics to give false information, mislead defaulted homeowners because we didnt know, but they told us lies so they could make more money, and the best way at the time now is to take advantage of our hamp default,, they must be doing this with other homeowners who fell behind because the hamp probably does n't benefit them long term since the loans are already out to 30 to 40 years after hamp modI, so they want the interest payment on the balance deferred on hamp mods and they know this is the way. And I know they can easily be undetected because courts wont look into this and wont be able to see it unless we all get together and show they did it to more of us. They are counting on the fact that they can say they helped and gave mod assistance, and we failed to pay.. so without actually being in our situation, no one who has the power to help would think this makes sense.. why would they believe the repeat default homeowner, who was given XXXX modifications? but what they dont know that its so sneaky and they know they have the upperhand, we cant prove it, and we wouldnt know this until its years later sadly after we lose our home and family,, and being able to use our negative payment history for the many months that they wouldnt allow a payment to be made, while we begged for a solution, program, they ALWAYS told us NOTHING IS AVAILABLE and one rep even said no you have a hamp mod and CAN NOT APPLY for any kind of modification because you were already modified yet they gave us the XXXX XXXX over a year later which was available and they knew it when I begged for help after only 2 months late on the hamp, so this tells me they knew what they were doing, they know and knew all about XXXX XXXX, who is the owner of the loan that they service. So after a year, payments built up, we had no choice but to sign a mod that changed to XXXX plus XXXX ( almost XXXX payment at same 4 % {$2900.00} which is over {$800.00} per month, mostly interest gain.They also said we need to sign it asap to avoid foreclosure and we could always work on getting it lowered later. ( not true ) because now the new Flex Mod came out and they said we do n't qualify because we had more than XXXX mods. When I send them messages on the mynationstar, they directed me assistance with program that has expired last year. So I went to the page only to feel more depressed and desperate. We want the benefit of the flex mod, not the XXXX that caused us to not qualify for the flex
02/08/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • MI
  • 48168
Web
I own XXXX. XXXX MI XXXX, which has been a rental property since XX/XX/XXXX since I was " upside down '' in my mortgage and could not sell due to the market. Due to an increase in property taxes, my mortgage payment to Nationstar increased by nearly $ XXXX in XX/XX/XXXX. I had been on leave to adopt a child ( unpaid ) and returned to work XX/XX/XXXX, and had just incurred {$15000.00} in adoption costs. My tenant would not pay the increase, and moved out abruptly owing rent and leaving extensive damage to the property. I contacted Nationstar immediately upon receiving the increase and told them my situation. I also subsequently informed them I would be listing the property for sale. We could not afford mortgage without a tenant and had to repair damage, but listed the property in XX/XX/XXXX. I requested a payoff quote on XX/XX/XXXX. In response to a letter from Nationstar re : mortgage relief, on XX/XX/XXXX I sent a complete package of materials to the address provided with a cover letter re : hardship that stated I was asking to negotiate a short sale. On XX/XX/XXXX, I received a letter asking for " updated '' /additional financial information, which I mailed on XX/XX/XXXX. I was subsequently offered loan modification, which I clarified and said I was only interested in selling the property and paying off the mortgage. XX/XX/XXXX, I received a letter stating that I was not eligible for loan modification. My husband spoke with XXXX from Nationstar also in late XX/XX/XXXX and she said that they had no application for a short sale and only a loan modification that was denied. I emailed her at the address she provided sending my XX/XX/XXXX letter and received no response to date. I called and spoke with XXXX on XX/XX/XXXX and she informed me for the first time that a short sale application has to be submitted by my agent through XXXX, and there was no record of my previous application. She said it could take XXXX days, but assured me that the foreclosure sale was not scheduled. I received a call from my realtor on XX/XX/XXXX that a showing had to be cancelled because our lockbox had been removed from the house. I called Nationstar and spoke to XXXX, who provided the new lockbox code, but was told the property was " abandoned '' and they had the right to do this. The heat was on at XXXX, lights left on, a for sale sign in the yard and I had been negotiating in good faith since XXXX! XXXX said the foreclosure was not on hold as we had been told, but no sale date had been set. I went to the home on XXXX/XXXX/XXXX and found my realtor 's lockbox had been pried open, and red antifreeze poured in sinks and stains and bright orange stickers on every appliance and sink, tub & toilet stating it had been " winterized '' by XXXX Properties on XX/XX/XXXX ( I have photos ). Water shut off with a box making it impossible to turn on. Blinds left lying on the floor in living room. I called XXXX who informed me it was up to Nationstar. In addition, there was a notice on the door of the house saying sheriff 's sale is scheduled for XXXX, even though they have my phone number, mailing address, and had specifically told me that no sale had been scheduled! I called Nationstar and spoke with XXXX who insists this is appropriate even though house is on the market and I am paying for all utilities and maintaining the property. I asked to speak to someone who could negotiate with me and was told there was no one, & to apply for a Deed in Lieu was a separate process that requires withdrawal of my short sale application. We had an offer and have submitted it through XXXX and Nationstar keeps coming back and saying they need more information from me, which I have now provided XXXX times. The latest was they required copies of my bank statements that had been mailed to me, instead of copies printed from my account online. Sale is this Friday!
04/29/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • MA
  • 021XX
Web Servicemember
My mortgage is with Nationstar Mortgage , LLC by assignment. On XXXX XXXX, XXXX Nationstar sent to me, addressed to me at the property concerning the loan XXXX its " RIGHT TO REQUEST A MODIFIED MORTGAGE LOAN. '' On XXXX XXXX, XXXX, my attorney received from Nationstar 's attorney a Reinstatement Quote providing figures good through XXXX XXXX, XXXX. The amount paid was exactly the total amount of the quote, sent directly to Nationstar on XXXX XXXX, XXXX. Nationstar 's letter stated " The total amount necessary for reinstatement must be received in full ... '' or threatening foreclosure proceedings will continue. I was not aware of any foreclosure proceedings until XXXX XXXX, upon receipt of a certified letter of Notice of Foreclosure from the same Nationstar law firm that provided the Reinstatement Quote! On XXXX XXXX, XXXX, after my own repeated but unsuccessful attempts to get Nationstar to communicate with me as the mortgagor and borrower listed on the mortgage, my attorney sent a letter directly to Nationstar, documenting all payments from the Reinstatement Quote payment and every month thereafter through XXXX XXXX. Each monthly payment from the Reinstatement Quote to date, including the XXXX monthly payment have been sent to Nationstar. I have learned that Nationstar documented receipt of each payment as I have the Payment History produced pursuant to a subpoena to Nationstar. The Payment History Statement from Nationstar shows each payment, including the Reinstatement Quote payment in a " suspend '' account. I did not know that Nationstar was not applying each and every payment to the mortgage but to this " suspend account ''. In addition, Nationstar has added on additional fees and charges as reflected on the Payment History Statement. Nationstar acted deceptively and unfairly. It clearly wrote that upon payment of the total amount of the Reinstatement Quote must be received and it was. Nationstar never stated that the Reinstatement would not be applied to the mortgage which was the sole financial issue associated with the Reinstatement. I paid it in full per the Nationstar attorney instruction, payment which included costs and fees for attorney fees. The lump sum payment of {$46000.00} which was received but now I learn not applied to the mortgage. Nationstar has continued to refuse to discuss this matter with me, even returning monthly payments that I have sent, not for any reason of the funds being good, which payment I had re-sent immediately to Nationstar by my attorney. Now Nationstar has sent me a Notice of Foreclosure. I have done everything I can to insure full payment on the Reinstatement Quote and monthly payment right up to date, this XXXX XXXX. Why on XXXX XXXX, XXXX, did Nationstar communicate directly to me, communicated through its attorney with my attorney when I was sending it {$46000.00}, but refuses to communicate now? And XXXX XXXX XXXX talked with me to set up elecronic payments. That is unfair and deceptive. When it was getting money it would communicate but thereafter it would not. It was receiving the payments but not applying them to the mortgage. I included a mortgage payment stub with every payment so as to identify the mortgage and for proper credit to the mortgage. Nationstar unilaterally chose to not apply the payments to the mortgage, which I believed were up to date. It is my understanding that the Homeowners Protection Act of XXXX was enacted specifically to protect consumers from banks doing exactly this, and acting unfairly and deceptively, failing to communicate, choosing to communicate when Nationstar was getting money but failing to communicate otherwise. Is n't the consumer supposed to be protected under the Dodd Frank Act? Now Nationstar is threatening to take my house. The Nationstar History of Payments shows Nationstar received the payments. Please advise ASAP.
04/28/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 34293
Web
NATIONSTAR IS GUILTY OF RACKETEERING, EXTORTION, WIRE FRAUD, MSLEADING GOVERNMENT INVESTIGATORS, INSURANCE FRAUD, MISLEADING CONSUMERS, AND FAILURE TO MAIL ANY DOCUMENTATION OR STATEMENTS AS REQUIRED BY LAW, WHILE SIMULTANEOUSLY ILLEGALLY FORECLOSING ON A HOME WITH A LOAN THAT WAS PROVEN TO HAVE FRAUD. XXXX XXXX AND XXXX XXXX ARE ACCESSORIES/ACCOMPLICES TO ALL CRIMES LISTED ABOVE. RACKETEERING ~ NATIONSTAR has connected with the most corrupt people in the industry and they have created and inflated a giant, fraudulent company that focuses on illegal home theft using the false illusion of service as a cover for the crimes. The false need for their services is created during the loan origination process and it expands into a huge racket. This scam has a sophisticated XXXX tier system. First, the originator of the loan makes an intentional error on origination which later causes the payments to skyrocket. They claim inadvertent but it happens consistently, not rarely or occasionally. This initial fraud drives the home into default and eventually into foreclosure as part of an investment strategy to seize homes and defraud taxpayers, Insurance companies and government insurance, primarily FHA. Harvest season is XXXX. They send a statement with unwarranted fees plus an increase in escrow to shock Holiday weary and cash strapped homeowners into running away from a home they can no longer afford. Weak companies like XXXX pick the low hanging fruit and commit a good portion of the crime with intentional escrow fraud and non existent customer service when it is time to correct. When they get a home into severe default that becomes NationStar 's specialty. They have the entire network so they write their own rules. They have violated so many laws along the way that, today, they simply auction off the homes occupied, collect on the FHA and PMI insurance, and leave a local dispute and resentment in every city in the U.S. as new owners evict unsuspecting victims. The entore racket is created by fraud. If the loans were written honestly and the escrow was handled correctly there would be no need for a maintenance company, inspecton company, title company, mortgage company, online property auction companies or any other service Nationstar Holdings LLC has under their umbrella. Every summer the foreclosure listings spike, now I know why. It 's the XXXX fraud that creates summer listings. They dry up in te fall and a new batch will be illegally picked next year using fraud. EXTORTION ~ Instead of correcting, helping, complying and servicing the loan as required by law, NationStar specializes in lies, manipulation, fraud, misleading consumers about the laws and their legal rights, and pencil whips foreclosures for the banks as part of the larger racketeering scam everyone profits from. In this case payments were never right because fraud occurred on day one and never stopped, Nationstar has known about this since last summer because WE FORCED THEM to answer. They would have never helped or been honest, ever. Even though WE KNOW AND HAVE PROVEN a crime has occurred they continue to collect and demand money that is not owed, and the consumer has no choice but to pay the criminals. This extortion also depletes any legal fund a consumer may have. They stall and slowly bleed the consumers, messing with them, toying with them, having fun and laughing every step of the way as they operate with perceived immunity. WIRE FRAUD ~ They have crossed every state line and used every form of communication with lies ad fraud in every channel, every where. MISLEADING CONSUMERS ~ It starts on loan origination and it never stops. The honesty in this organization is almost zero. FAILURE TO MAIL MONTHLY STATEMENTS ~ We have not received a single monthly statement in 2016 but we have been threatened with foreclosure. ( CONTINUED NEXT SECTION )
03/15/2016 Yes
  • Mortgage
  • FHA mortgage
  • Application, originator, mortgage broker
  • FL
  • 34293
Web
OBSTRUCTION OF JUSTICE, MISLEADING A CONSUMER, FALSE CUSTOMER SERVICE PHONE NUMBER ~ FAILURE TO MAIL MONTHLY STATEMENTS ... AND THEN THREATENING FORECLOSURE 2 WEEKS FROM NOW WHILE DOING ALL OF THE ABOVE AND MORE!!! I WILL BREAK DOWN THE HORRIFYING FACTS OBSTRUCTION OF JUSTICE ~ From day 1 of my discovery of loan fraud Nationstar has been committing numerous illegal acts. They have lied on the phone. They pretend to be helping when they are in fact being totally uncooperative and stalling. If it was not for the honesty and effort of XXXX in the middle of this unraveling ... both XXXX XXXX and Nationstar would still be denying all facts instead of merely stalling. There were numerous items INTENTIONALLY LEFT OFF THE HUD AND ESCROW DISCLOSURE MAKING THE PAYMENT APPEAR LOW TO ENCOURAGE A REFINANCE. We discovered it when our payments went insanely high despite paying all of them on time. Proof of HUD/Escrow fraud attached. MISLEADING A CONSUMER ~ Countless and nonstop. Illegal things said on the phone and in writing like " we have no idea where this loan came from, we have no record '' ... which is both insulting and a lie. The fact that they have it as a universal corporate script proves they have no regard for consumer rights or basic law. It is their business plan to profit from fraud whenever and wherever they can. FALSE CUSTOMER SERVICE PHONE NUMBER AND EMAIL ~ In a new corporate low you can call the phone number on the attached sheet but there is no way to dial and leave a voice mail for that extension. Emails and Fax were the same way, never responded to. Requests for supervisor intervention, never, ever, ever heard back. They intentionally abuse the consumer which is the most disgusting trait a company an have. FAILURE TO MAIL MONTHLY STATEMENTS ~ WE HAVE NOT SEEN A MONTHLY STATEMENT ALL YEAR!! They continue to " investigate '' the file which is a fancy word for they do n't care about the law or people and they are stalling. They have already stalled 9 months plus. If they make it just 2 more weeks they plan on taking the home. If the loan payments presented were factual and not an intentional fraud, we are paid months ahead and they owe us money. By committing fraud on their end, they commit the illusion of nonpayment on our end. Sick. Subhuman. I have no words to describe it accurately. THREATENING FORECLOSURE 2 WEEKS FROM THIS DATE ~ Instead of following the law and rescinding the loan due to fraud we have already proven, we get this statement today plus a certified letter waiting, telling us they are foreclosing. 90 days with no monthly statement and then this letter attached. Although they did not send any monthly statement for us to pay this year they were polite enough to send a stalker by to photograph our home and a kid stopped by to hang a " call the number we never answer '' flyer. THESE PEOPLE ARE CRIMINALS ~ HOME THEFT IS THEIR BUSINESS PLAN ... PLEASE PLEASE PLEASE HELP ALL OF US I have dealt with countless corporations and I have never seen this level of disregard for basic law on American soil. I am a rare one with the knowledge to fight back. There are XXXX victims ... possibly XXXX if you go back in time and open all of their dealings. I recommend you expand the previous investigation for not negotiating short sales and add intentional theft and intentional fraud. Home theft is their primary business plan. XXXX XXXX and XXXX are also guilty in this shell game they all seem to play. Collectively, you have very bright people working together to intentionally defraud both U.S. Government Insurance programs and consumers. Later they profit from the illegal theft and illegal sale. They work together to write more misleading loans and they will insert more fraud if they can sneak it in. They wo n't even concede this XXXX, single loan when they are cornered by the CFPB. That 's scary! HELP!
10/03/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • WA
  • 98026
Web
XXXX XXXX was in a financial hardship. His wife passed away last year 2015. He fell behind due to funeral expenses, grief, loss of her income. He tried to get back on track but at that point it was too late. Nationstar stopped accepting his payments. Instead of spending his mortgage payment, XXXX XXXX has saved his " mortgage payment '' in his bank account. He applied for a loan modification and on XX/XX/2016 Nationstar verbally informed XXXX ( authriozied 3rd party ) that XXXX XXXX was denied assistance on XX/XX/2016 due to an " insufficient monthly payment. '' They also stated that " excessive obligations and DTI '' as the reason for the denial. The only " debt '' XXXX XXXX has is the home. There are no car payments or credit cards. XXXX XXXX appealed the denial based on incorrect financial information. Nationstar stated that in writing the reason for the denial of the appeal and modification. ( see the denial letter attached with financials used for that review which were INCORRECT EXPENSES ) On XX/XX/2016 XXXX XXXX submitted a COMPLETE modification package with accurate financial information / expenses. Not a single piece of info was missing. ( please see proof of documents sent to Nationstar via email ) Nationstar REFSUED to review the file. Nationstar stated that they did not review the forms as there was no change in financials. That is absolutely INCORRECT. XXXX XXXX financials showed he had a surplus of income which is the complete opposite of the last review. XXXX does n't know where they got the last set of financial information, but it is INCORRECT. Now they are refusing to look at the financial information provided. ( please see modification package with correct financials ) XXXX called back and spoke to supervisor XXXX on XX/XX/2016 and she also refused to assist or get the file properly reviewed. We mentioned the new financial info and that did n't matter to her either. There is no tangible reason why NATIONSTAR refused to review the information. They clearly stated the DTI, and excessive obligations ( pull call from XX/XX/2016 ) and when the homeowner clearly shows a surplus, they fail to assist in him with a meaningful modification review. To top it off, XXXX XXXX clearly shows the mortgage payments saved in his account. He does n't have the full amount, but he has a substantial amount. Why was n't a forbearance plan offered? Although there are numerous reasons why Nationstar 's behavior is unacceptable, the issues that Homeowner would like to bring to your attention are the following : Nationstar denied XXXX XXXX 's workout request based on inaccurate information and refused to take remedial steps to provide a qualified homeowner with a solution to save the home. It is very clear there is an issue. If the financials they sent XXXX in writing on XXXX do NOT match what was sent to them on XX/XX/2016 and the appeal the client sent in stated the same thing, then they need to look into the problem. There is NO excuse for them to state they are just " not going to review the file '' Nationstar simply refuses to state a reason for denying the homeowners review. By refusing to disclose details about the modification process, Nationstar is able to deny request at will without ANY accountability. This should not be tolerated. The events described above are just a sample of the practices that are taking place at Nationstar. Nationstar appears to be more interested in foreclosing on homes and fire selling them at auction to make a profit. It appears that Nationstars 's lack of participation in a meaningful modification review of XXXX XXXX 's file indicates a preference to profit directly from his hardships. XXXX is demanding that Nationstar provide XXXX XXXX with a work out solution and postpone his sale date set for XX/XX/2016. He will assert his legal right and name Nationstar as a defendant in
03/20/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • AZ
  • 85254
Web
After expiring all my options with the mortgage company, I am writing this letter to you for your help in this matter. I think mortgage company is not working in good faith and doing unethical practices. I fell behind on my mortgage in last few months and been trying to catch up and have been in constant touch with Nationstar customer service department along with loss and mitigation department. Last month, in XXXX 2015, I called Nationstar 's customer department and asked for the total payoff so I can payoff the loan, however due to financial hardships on my side I was not able to pay it off and asked for an extension. XX/XX/XXXX I called again and talked to a customer service rep and told them that I am going to pay off the past due amount or if they can send me the total pay off amount I will try to pay off the whole loan amount..Furthermore I asked them if my loan is still current and there is no legal action on it. I was assured by the rep, that there were no red flags on my account and it was not going into foreclosure and I am good to pay by XX/XX/XXXX. XX/XX/XXXX, I got a letter from the third party collection agency ( XXXX ) that my loan has been transferred to them and is under trustee 's sale. I called XXXX and was told that I need to call Nationstar for them to take their case back. I called Nationstar customer department again and was transferred to Loss and Mitigation department, I explained to them what I was told by their customer rep XX/XX/XXXX and was told by the customer rep that I was good to pay by XX/XX/XXXX without any legal action on my account., however they were very rude and refused to help me. Nationstar litigation department also told me they were charging me extra {$1100.00} plus {$400.00} late fees on top of third party 's collection fee. I tried to talk to various reps in that department to solve this issue however I was met over and over again with rude reps, refusing to help me, I even asked to talk to a supervisor and was refused first and then was put to his voice mail, his name XXXX, left him XXXX messages between XXXX XXXX XXXX, however no response. Few days before that, I asked their department to send me a copy of total payoff and they told me I will have it within XXXX hours, however I never got anything, I called again, and now I was told it will take 7 -10 days. I begged their department to send me that payoff and remove the legal charges because the longer I will wait for the payoff the more legal charges are getting accumulated. However again, they failed to help or address these issues and Oh my god they were rude. Today, XXXX/XXXX/15, i got the payoff details via email after calling bunch of different reps and getting different answers from each one of them. After expiring all my efforts to solve this matter with their customer service department and especially loss and litigation department, I am writing this letter to XXXX office for their help and to stop their unethical practices and charging me extra legal fees when I was clearly told by them that if I am paid by XX/XX/XXXX there will be no legal action taken on my account. I am reaching out for your help in this matter. I do understand that I am late in my payments and I am making a full effort to bring my account to the current status. To prove that I have worked in good faith with Nationstar to bring my account to current status I have put in several calls to Nationstar in last couple of months and kept them updated with progress on my side. I even told Nationstar that I accept late fees on my account since I was late in paying my payments however they need to remove the legal charges since I was told XX/XX/XXXX that My account has no red flags and I have till XX/XX/XXXX to pay it off. The legal charge third party is charging me is around {$630.00} and on top of it Nationstar is charging me {$1.00}
04/03/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NC
  • 27516
Web
My home suffered a water leak from a burst pipe in my crawlspace. My homeowner 's insurance company ( XXXX XXXX ) advised me on the day the leak occurred to engage a water restoration company to remove the water immediately. We also had significant damage to our hardwoods floors from the leak. I had the water work done and received a check from XXXX XXXX. I sent the checks to NationStar ( my primary lender ). It has taken over 5 months of dealing with them to get to this point and still have no funds to repair my home. I have since been sued by the contractor because it has taken so long to release the funds. The nature of my complaint is that NationStar 's process to get funds released is not clearly defined and takes an inordinate amount of time to complete. I faxed their requested packet of paperwork twice. Twice, I was told they could not find it. I overnight mailed it to them. They claim they never received it even though I have delivery confirmation from XXXX. I inquired on several occasions about an email or some other electronic process for sending the documents and was told they did not have one. After about 3 months of contacting NationStar, I was finally told about XXXX. I uploaded the documents to this website ( the 4th time NationStar was provided with the documents ). They claimed documents were missing. I uploaded them, again. After 4 times uploading the documents, they rejected my claim because I did not have a " bid '' prior to the work beginning. I have had to explain to 4 different representatives on four occasions that it was an emergency and there was no bid process. XXXX XXXX told me to call the contractor they used and start the water removal process within the hour to mitigate damage to the hardwood floors so that is what I did. No one knew ahead of time how much it was going to cost because no one knew how long it was going to take to remove the water and dry the crawlspace. I have been forced to have the exact conversation with 4 different representatives and each time they tell me they will approve the paperwork but then the system shows it has been rejected so I have to call and have the same conversation. The representatives also give conflicting information and are unable to answer detailed questions about the content of the documents that are required yet, they keep rejecting the documents. This is the most frustrating customer service experience I have ever had. My home is still not repaired, I am being sued and I have had to spend a significant amount of time dealing with something that should be straightforward. At a minimum, NationStar should clearly state, in writing, the details they will require on the paperwork to release the claim. They should also assign customers to one customer representative so they do n't have to repeat the issues so many times. There is zero ownership of this process on NationStar 's part and they off-shore their customer service so English it not the primary language of the representatives, making communication difficult at times. There is also no way to speak with a supervisor. I asked on 3 occasions and was told one was not available. There is no one who can help resolve a problem. They read from a script and can not think outside the box if your situation is slightly different than a typical claim ( i.e., an emergency situation where you must engage a contractor within hours of discovering a problem ). As it stands now, I am tempted to walk away from this home because I have little faith that I am going to get all of my claim checks released and, since I am being sued, I am afraid to engage any more contractors to fix the damage on my home. This happened in XX/XX/XXXX. It is now XX/XX/XXXX and I have n't seen a dime of the money XXXX XXXX gave us for home repairs because of NationStar 's incompetence in clearly communicating with customers.
02/17/2017 Yes
  • Mortgage
  • FHA mortgage
  • Application, originator, mortgage broker
  • FL
  • 34293
Web Older American
QUESTION # 1 ~When did it become legal to leave lender required items off a HUD ( Truth in Lending Statement ) to deceive a borrower into thinking their payment went down to mislead them into signing a loan. Nationstar has confirmed borrower was misled and provided with a Fraudulent HUD statement already ... and the elderly consumer confirmed they never would have refinanced if the HUD statement was accurate so I will again ask ... QUESTION # 2 ~ When did failure to properly disclose fees, payments and escrow on a loan become legal? QUESTION # 3 ~ Nationstar already confirmed embezzlement of escrow funds with a simultaneous illegal attempt at foreclosure. Nationstar also confirmed that if the consumer would not have done the research and found the embezzlement, the home would have been illegally seized and illegally stolen, even though the elderly owner was paying as agreed. When did it become legal to misuse or divert a person 's escrow account without their knowledge? QUESTION # 4 ~ When did it become legal to take funds from an escrow account without proper IMMEDIATE written notification? QUESTION # 5 ~ When did it become legal to hokld these illegal funds for a period of 7 months without telling the rightful owner where the money was? QUESTION # 6 ~ Nationstar has failed to mail monthly statements for most of XXXX. Nationstar also failed to properly credit oral agreements on the phone during this failure, deceiving the elderly homeowner. When did it become legal to stop mailing monthly statements? QUESTION # 7 ~ When did it become legal to mail false and misleading statements and other attempts to scare homeowners out of their homes? QUESTION # 8 ~ When the fraud was identified XXXX started an investigation and we had verbally agreed that loan cancellation was on the way. XXXX also stated on writing and copied to the CFPB email, that no foreclosure was happening. When did it become legal to deceive a homeowner, telling them you were not foreclosing, while simultaneously foreclosing behind the rightful owners back? QUESTION # 9 ~ Nationstar added thousands of dollars in illegal fees and collected principal without credit on this elderly homeowner. When did it become legal to collect more than the Federally allowed amount for a monthly late fee? QUESTION # 10 ~ XXXX is a {$300000.00} to {$400000.00} house that Nationstar stole and resold while defrauding the Federal Government. It was put under contract twice but unable to close because it was never properly foreclosed. This property was eventually sold bu another realtor that did n't care about laws or compliance. When did it become legal to sell a home you did not own? QUESTION # 11 ~ When did it become legal to deceive the U.S. Government by hiding material facts like fraud and failure to legally own an asset you are selling, while defrauding the FHA, HUD, US Government and various insurance programs like Fannie Mae. QUESTION # 12 ~ Fannie Mae does not own this loan nor do they own any loans yet every Nationstar drone says " Fannie Mae owns the loan '' when questioned. When did it become legal to represent yourself as the U.S. Federal Government in order to deceive consumers about things like legal rights, liabilities and proper ownership? QUESTION # 13 ~ Nationstar purchased this loan in XXXX. Can you confirm that when a loan or asset portfolio is purchased, that Nationstar is responsible for liabilities in addition to the assets it gains from the portfolio? QUESTION # 14 ~ Nationstar and XXXX has engaged in Securities and Exchange Fraud by its incorporation of criminal acts and its absolute, 100 % refusal to comply with the law when caught. When did it become legal to use crime to hide business losses? QUESTION # 15 ~ When did it become legal to bill a party that is not responsible for an item the full amount of the cost of that item?
09/02/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CO
  • XXXXX
Web
XXXX/XXXX/XXXX Colorado Flood Natural Disaster left my grandmother and myself displaced immediately after the flood as my grandmother 's house was severely damaged by the flood. My grandmother passed away 3 months after the flood and I have been displaced still as a result of the flood 3 years. When my grandmother passed away Nationstar put the loan information to reflect XXXX XXXX in the estate of XXXX XXXX. There was flood insurance on the property which has a case for bad faith, and allot of dispute of damages that took place regarding the flood where the insurance company took over 14 months to correct their damage estimate to reflect another XXXX in damages. Regarding repairs Nationstar was clearly aware of the bad position which can be explained later due to maximum character in this complaint. The homeowner has paid mortgage for over 2 years on a house that the homeowner could n't live in due to the damages. the homeowner reached out to the mortgage company requesting due to the natural disaster and other flood victims in similar situation that the mortgage company and or banks worked with them such as placing them in a forbearance. Homeowner asked if the mortgage company could help him and or to speak with the President due to Nationstar not wanting to help the homeowner and only demanded monthly payments which was paid going on over 2 years after the flood. Nationstar sent homeowner a letter attached denying homeowner to speak with the President and also stated the house would be at 2 % interest rate which was never implemented. Homeowner continued to pay more payments from date of the letter XX/XX/XXXX to about XX/XX/XXXX where homeowner fell behind. Homeowner reached out to the mortgage company resulting in the foreclosure date being moved until XXXX XXXX, XXXX. Homeowner spoke with Nationstar personal XXXX XXXX XXXX/XXXX/XXXX at XXXX explaining concerns and the only option for the homeowner was to try and get approved for a reinstatement which is pending, but homeowner faxed detailed letter XXXX/XXXX/XXXX of requests for resolution and its not fair to go further in debt due to nationstar involvement. Homeowner ca n't even get an update from XXXX XXXX as he has requested numerous times in email and voice mail but only receives email that XXXX XXXX ca n't get in touch with homeowner. The mortgage is aware the house is severely damaged, not livable with starting bid $ XXXX house. XXXX county has house value XXXX. Other concerns of the loan is that back in XXXX I believe the house faced foreclosure issues and was successfully stopped, but the balance of the loan back in XXXX of about {$100000.00} and now the balance of the loan in XXXX was about {$100000.00} and now due to foreclosure the loan balance is about {$120000.00}. The principle balance of the loan has not changed from about XXXX to XXXX. The homeowner remembers signing some type of paperwork regarding helping XXXX XXXX get refinanced on the loan back in the early XXXX 's due to an unethical interest rate XXXX XXXX was in. Shortly after the XX/XX/XXXX flood XXXX XXXX XXXX passed away and the mortgage company updated the information on the loan to reflect XXXX XXXX/In the estate of XXXX XXXX. The balance of loan is the same as it was in XX/XX/XXXX. nationstar is aware the house is severely damaged and not livable but yet lists selling in foreclosure which is pendeing at starting bid of $ XXXX and on XXXX for $ XXXX which is not fair to anyone whom buys the house as it requires possible demolition. Please help me save my land and not go to foreclosure and if go to foreclosure sale I get a A deed in Lieu of Foreclosure, again I want to restructure the loan at what is fair to keep the land due to the hardship my mortgage put me in as they could have put me in a forbearance XX/XX/XXXX and I would n't be in this position with balance XXXX
11/03/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • OK
  • 73120
Web
I filed chapter XXXX bankruptcy on XXXX XXXX, XXXX. The bankruptcy was discharged in XXXX XXXX. Twenty- six payments of {$810.00} was taken from my pay ( payroll deducted ) for four years. XXXX XXXX, my vehicle that was financed with XXXX XXXX was paid in full via the bankruptcy. All funds were distributed to my mortgage in which I was only one month behind on one, and 4 months on the other. I filed bankruptcy because Nationstar was charging me escrow on both mortgages, the 1st and the 2nd mortgage for one property. I continued to try and get them to straighten it out to no avail. Because of the increase of almost {$100.00} from XXXX to XXXX per month. When talking to the mortgage company about the ridiculous increase, they stated that it was because of the escrow increase on that account. I told them that I was already paying escrow on the 1st mortgage and they were illegally collecting escrow on the 2nd mortgage for the same property. When I was asked to send a copy of my promissory note, I noticed that the address on my original not was not correct. It was a fictitious address on the Truth In Lending Disclosure statement. I asked the agent to state the address to the second mortgage, ( I wanted to be sure it was my present address. ) It was not. It was a combination of an old address and my present address. I googled the address just to see if that address even existed here in my city and it did not. I called them back and told them that they were illegally collecting escrow on a property that did not exist and I would no longer make the payment until they straightened it out. I sent them a copy of my tax deed, they continued to send me monthly statements in the same amount. I filed bankruptcy and informed my attorney of the discrepancy of the original promissory note. He assured me that they would have to straighten it out with the courts. Nationstar 's response to my complaint XXXX that I filed with the Consumer Finance Protection Bureau has been totally evaded. They have neither resolved or addressed the issue of a refund that is due me, nor explained their reason for taking my advance payments without authorization and placing them into escrow. Their escrow department intercepted my advance payments to my monthly mortgage. They took the amount of {$5800.00} on XXXX XXXX, XXXX and again on XXXX XXXX, the amount of XXXX, XXXX. This information was provided me from a call I placed to them on XXXX XXXX, XXXX asking why I was receiving delinquent statements.. I was transferred to an escrow supervisor who claimed that they applied to future escrow payments, ( 2 yrs. ) which totaled {$8200.00} per their calculations and stated that I had a surplus of {$3100.00} which was not surplus if I was delinquent on my account. I was delinquent because they took my advanced payments not mentioning where the other {$6800.00} went. Their actions caused me to become delinquent on my account, they would not place funds back to original intent and have not refunded the actual {$9900.00} they owe nor the {$3100.00} they claimed was in surplus because my account was delinquent. The response I received in writing was in regards to a modification request I had submitted to keep from losing my home while I waited for them to do the right thing ... refund my money or place it back to the advance payment state. I did not file a complaint regarding the modification, however their response was about a modification. When it was denied, I did not care. I pulled my retirement to catch up the back payments since they would not refund my money. Even after I made the payment of XXXX, I did not receive a refund or any type. In addition I am being charged escrow for a 1st and 2nd mortgage on one property and my Truth In Lending statement has a fictitious address that I have been charged to pay for the last 10 years. Issue not addressed!
05/09/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • NJ
  • 088XX
Web Older American
Please see a letter dated XXXX XXXX, XXXX disputing my mortgage balance, I have been paying and have paid previous note holders but the payments are unaccountable. I have attempted to resolve this situation but I am not having any success. Please help me resolve this I do need your help. Date : XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Loan Number : XXXX XXXX XXXX XXXX XXXX, CEO Nationstar Mortgage holdings , Inc . XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Dear XXXX XXXX, I am compelled to write this letter to you, due to a recent review of my account ; in which I noticed that my mortgage balance as of XXXX XXXX, XXXX is {$740000.00} which is not correct. Originally the mortgage balance due was {$560000.00}. I became a victim of predatory lending when I refinance my mortgage with XXXX Loans. My payments jumped from {$5000.00} to {$8000.00} at that time. In XXXX due to the loss of my job, I fell behind in payments resulting in foreclosure proceedings. Please see the attached documents listed below : Attachment # 1, On XXXX XXXX, XXXX a foreclosure mediation settlement was reached between the XXXX Bank and I. Attachment # 2, On XXXX XXXX, XXXX I was given an agreement to make XXXX payments of {$60000.00} and XXXX for {$8000.00}. Attachment # 3, During this period XXXX Loans merged with XXXX XXXX XXXX And I received a letter dated XXXX XXXX, XXXX approving my probationary mortgage. Attachment # 4 Payment schedule from XXXX attached document. Attachment # 5, On XXXX XXXX my mortgage was transferred to Nationstar from XXXX. Attachment # 6, A permanent mortgage was granted with the terms of XXXX5 years {$3600.00}, please see the attached schedule of payment. I have been on time with my monthly payments and the payments were increased by almost three hundred dollars, I continued to send the same amount and found out all payments were put in suspension and I was retuned a check in the amount of {$340000.00} I had not mail this amount. I called customer service and received correspondence marked # 7 which did not make any sense to me. In XXXX, XXXX I made an inquiry regarding balance due and received response dated XXXX XXXX, XXXX please see document marked as # 8 which again did not satisfy my inquiry. Please see attached late payment due notices dated XXXX/XXXX/XXXX, XXXX/XXXX/XXXX, XXXX/XXXX/XXXX and XXXX/XXXX/XXXX marked as documents # 9, # 10, # 11 and # 12 these payment notices also reflect the mortgage balance due {$620000.00} I am attaching copies of my bank statements in response to the above late payment notices, please see the bank statement for the period of XXXX document # 13 in response to document # XXXX a payment was made on XXXX XXXX, XXXX Document # 14 in response to document # XXXX showing payment received by Nationstar XXXX XXXX XXXX, XXXX Attachment # 15 in response to document # XXXX showing payment received by Nationstar XXXX XXXX XXXX, XXXX Attachment # 16 in response to document # XXXX showing payment received by Nationstar XXXX XXXX XXXX, XXXX and return the same amount to me on XXXX XXXX and on XXXX XXXX, XXXX was ask to pay adjustment in the amount of {$210.00} Please see attached document # 17 showing the increased payment in the amount of {$3800.00} Attachment # 18 shows another increase starting XXXX XXXX there was another increase bringing the amount to {$3900.00} You also reported delinquent payments to all XXXX credit reporting agencies which has hindered me personally and professionally. Your staff has displayed a total incompetence and loan shark like behavior. I have been paying my payments religiously and on some occasions XXXX a month. I am seeking an immediate action be taken to rectify my situation. I will deeply appreciate your cooperation in this matter and should be resolved within thirty days. Thank you, Yours Truly XXXX
12/19/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • IL
  • 60804
Web Older American
It 's been 18 months that I have beg nationstar mortgage for an opportunity to help me get caught up with my loan, all these months I been asking nationstar mortgage for assistance regarding the past due payments. They already know the reason of why I 'm delinquent a d the reason that cause me to fall behind on my mortgage payment. Unfortunately I was affected with nature disasters, around the time I got modified for the first time in my entire loan, there were XXXX big thunderstorms in form of a tornado with strong heavy rain. My basement got flooded twice. And I had to repair the damages and unfortunately I had to use the money I had to make the repairs I had no other options but to fix it. I tried making a insurance claim but I did not got a proved I had a claim in my file and making a new claim would probably increase my insurance policy or the insurance would have close my relationship with then for having more claims. I contacted ( fema ) and they denied me any type of funds. I had no other alternatives. Now I regret it because maybe I took a wrong decision. If these nature disasters would had happen I would be current at this moment. I regret it but now it 's too late. I explained my situation many times to nationstar mortgage but they did n't seem to consider what had happen. They did n't seem to care and denied me any type of assistance when I know that this nature disasters caused me to fall behind on my mortgage. All I want is a second chance I want to keep my home and start making my payments as soon as possible. I know together we can make it happen I want to keep my home and together we can find a solution to this matter. I 've done everything in my hands to get a loan elsewhere but I would not qualify since I 'm behind my mortgage it 's not easy to get a new loan to pay off your past due amount. I tried many companies but I do n't get good hopes since I 'm behind so I would not qualify automatically. I do n't know what else to do so that nationstar mortgage give me a solution to this matter all I want is to keep home and start making my payments asap. I 've done so many appeals and I still get denied. It does n't matter what i do anymore, nationstar mortgage has told me straight up that they wo n't accept any work out option or a solution because supposely I have exceeded the max allowable numbers under hamp modification. I have only modified once in my entire loan. I would like to know why they keep saying that I had exceeded the max modification when I 've only gotten XXXX modification in my entire loan. Unfortunately the reason that caused me to fall behind was the nature disasters of flood damages. It 's been 18 month that I ve been beggin nationstar mortgage for assistance and evert time they keep ignoring me every month that pass by the debt grows bigger and bigger, i wish it stop and have them give me an opportunity and a solution working a way out to this matter. But every time I talk to their representatives they keep giving me the run around, how many times I have to submit new RMA MODIFICATION PACKAGE. With updated information such as paystubb, bank statement etc. Over and over again. I do n't even think they reviewing my file sometimes when I check my nationstart mortgage web account to check the status of everything. I 'm surprised on how I submit a complete package and get denied in a day or two after I have submitted a complete updated package. I get a immediately response in a day or XXXX the latest is 5 days. Does it really take that little time to review a complete package when they say it take up to 30 days for a decision, and when they give me a decision is always a denial, letter in 2,3 or 5 days I tought up to 30 days?. Sometimes I feel like nationstar mortgage does n't really review my file correctly and it sits there for a day or two and they give me a denial letter
07/07/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • OH
  • 43123
Web
The corporation I worked for reorganized and my job was eliminated. The only job I could get earns less than half what I used to earn. I am single, alone and have a XXXX year old son with special needs. I sought refinance but since 2008, the house is worth less than I owe. I applied for an FHA short re-finance in order to stay in my home and be able to make the payments with XXXX XXXX XXXX, under the government 's Making Home Affordable program. I was approved, and we got an FHA appraisal showing the home is worth about {$40000.00} less than I owe. The interest rate is also XXXX and I have qualified for XXXX. XXXX XXXX of XXXX XXXX called Nationstar Mortgage to get approval for the FHA re-finance since he has gotten their approval for other short re-finances with Nationstar. Nationstar representatives first told him they would consider that except they could n't because they were only the loan servicer and the investor on the loan would not do a short re-finance with the homeowner, but only would do short sales with a new buyer. XXXX asked who the investor was and Nationstar lied and said it was XXXX XXXX. He and I called XXXX and they said that they are not the investor, that Nationstar was sold the entire asset and Nationstar is the investor and servicer. XXXX has a copy of Nationstar making that false statement. Various representatives also said : FHA refinance is only available when the loan is an FHA ( which is not true ) ; that I am current on my payments, so what 's the problem ( the law precludes them forcing me into default, and you have to be current for an FHA short refi ) ; that even if they were the investor, Nationstar never does short refinances ( XXXX has done them with Nationstar before so that is untrue ) ; that I should simply give up my house if I can not afford it any longer ; and that short refinances are handled by the Loss Mitigation team, that, no, they are handled by the Refinance Team, that, no, they are handled by the Short Sale Team ; that they are n't done at all by Nationstar ; and that they are done by Nationstar, but the secret investor wo n't let them. When told that the investor they mentioned was contacted and said they are not the investor, that it 's all Nationstar, Nationstar 's representative replied, " I ca n't tell you who the investor is, ' but they wo n't let you use the Making Home Affordable program, and will only short sell your house to someone else, '' that you must continue paying the mortgage that is more than the property is worth, at the higher interest rate, or get out of the house or do a loan modification ( which ca n't be done because the house is worth less than the mortgage ). Even though Nationstar would get the same amount of money ( 97 % of the actual value of the property ) whether a short sale went to a new buyer, or a short refinance permitted me to stay in the home under affordable terms, Nationstar they refuse to do one with me, but would only do it with a stranger, but not me, refusing to permit me to do short refi under Making Home Affordable - even though I an qualified under that program for a short refinance and even though I have been pre-qualified, we have the FHA appraisal, have been timely paying my mortgage for 14 years, and I have a willing FHA lender ready to pay Nationstar. They are violating federal and state laws, being unreasonable, arbitrary and capricious, and acting in a discriminatory fashion. They further refused to provide the name of the group, entity, and individual at Nationstar who could make this decision considering the evidence available, rather than various reps general thoughts about what Nationstar would or would not do, saying both that Nationstar does/never does short refinances, even though the XXXX XXXX rep on the phone with me and working with me now, has done short re-finances with Nationstar before..
04/11/2015 Yes
  • Mortgage
  • VA mortgage
  • Loan servicing, payments, escrow account
  • VA
  • 22408
Web
My wife and I purchased our XXXX home using my VA loan which I earned through military service for my country. Our initial mortgage lender, XXXX XXXX XXXX was wonderful and made process very easy. But all that came to an end once our loan was then in turn sold to another financial institution that would continue maintenance on our loan. Bad part is as a consumer you have no way to research, review, or have a choice in who gets your loan, Our loan ended up in the hands of Nationstar Mortgage and after the XXXX year of us sending our payments in the same exact way every time and on time, we received a statement showing XXXX payment was allegedly " not received '' by Nationstar Mortgage. We researched and had our bank and the XXXX Postal Service provide documentation showing that we did in fact make the payment and that the payment WAS received by Nationstar Mortgage due to the fact that everything today is electronic. The XXXX documentation showed the signature of the Nationstar Mortgage Representative as receiving our payment along with the date received and company name " Nationstar Mortgage '' underneath. We provided this documentation to Nationstar Mortgage through XXXX of several representatives we spoke to was told the late fee would be removed and they would search for lost payment. Nothing happened. XX/XX/XXXX came and we sent our payment the same way we always have, certified mail and on time. Nationstar Mortgage received this payment but because our account showed a past due payment ( Nothing was done about lost payment from XX/XX/XXXX ), they applied XX/XX/XXXX 's payment to XX/XX/XXXX which left our account still one month behind for XXXX and all the while late fees applied and credit report reflecting late payments towards mortgage payment. Once again we contact Nationstar and speak with a different representative, explain the situation ( No notes was put in our account from prior conversations regarding lost payments ) and was told to, AGAIN, send in our supporting documentation and they would search for our payment. We did exactly that and sent in now XXXX sets of paperwork showing that we sent, AND, payment was received by Nationstar Mortgage and representative who signed for it. SO, XX/XX/XXXX comes and we send in our payment as usual certified mail and on time as a trustworthy borrower should. **Keep in mind we are sending a Cashier 's Check which is as good as cash and we have a way to track it, so they money is instantly deducted from our account. We receive statement for XX/XX/XXXX showing that no payment was received and all the while our past due amount was increasing and the days past due was increasing as well. We contact Nationstar concerning all the lost payments and was again instructed to send in our supporting documentation. We followed their instructions and sent in NOW XXXX sets of documents showing payment made and Nationstar Rep siging for as received. Following this we receive a letter from Nationstar stating the Research Dept. investigated and found nothing wrong. XX/XX/XXXX comes and we send our payment again the same way. Mid-XX/XX/XXXX we receive statement showing no payment received for XX/XX/XXXX We contact Nationstar, they tell us to send in documents, we send in now XXXX sets of documents, and still receive a letter stating they investigated the issue and found no faults. We are left with no option but to seek legal assistance after numerous attempts to fix this problem went without notice even with hard documentation showing that employees from Nationstar signed as receiving our payments. Our past due amount has increased dramatically, but we do not have the money in our account because it is in the form of a cashier 's check lost within Nationstar Mortgage and fear that foreclosure is looming due to the number of days behind and foreclosure paperwork being sent.
01/06/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • LA
  • 70726
Web
I am a victim of the recent flood in XXXX Louisiana. The interior of my home was a complete loss. I received payment from my flood insurance policy. The check mailed to me was made jointly to myself and my mortgage loan company. I endorsed the check and mailed it, along with the invoice from my builder, to the mortgage servicing company, which now services my mortgage loan. I divorced 4 years ago. In the final divorce decree, the judge ordered my husband to relinquish any and all interest in the real estate and my home. The divorce attorneys handled all of the paperwork necessary to accomplish the order in the divorce decree. I have verified ( through a title search ) that I am the only owner listed on my property. I have been told that Louisiana does not have " quit claim deeds '' but the document " marriage dissolution settlement agreement '' is what is filed instead of a " quit claim deed '' As is common, although my husband no longer has an ownership interest in my home, the mortgage company did not release him from the liability of the original signed real estate loan. I understand this is common, but he has no ownership interest in the home. He has never required ( nor did the divorce decree ) that he be removed from the original loan as a responsible party to the debt. Having said this, my insurance policy was in my name only, as I am the only owner of the home. The mortgage servicing company endorsed the check, and then re-issued a check made payable to myself, the builder, and ( of all things ) to my ex-husband, who was not a party to, neither the insurance policy I paid the premiums for, nor the initial check issued by the insurance company. They now refuse to remove my ex-husband 's name from the check, but are requiring me to produce a " quit-claim '' deed, signed by my ex-husband, to prove he has no interest in the home. I have tried to discuss this issue, and come up with a solution with them, to no avail. They will not pull a title search to verify that I am the only owner, and will not accept the one I pulled. They are requiring me to obtain a " quit claim '' deed from my ex-husband. At this point, I do not even know where my ex-husband is, and I do not believe that I need to obtain any additional evidence of his not having an ownership interest in my home other than the divorce decree and a current title search, and property tax bills ( which the mortgage servicer obtains and pays annually ), that show I am the sole owner of my home. In addition, the original check from the insurance company was made only to myself and the mortgage company, I do not believe that they had the authority to add my ex-husband to the mix, as he was not even named on the check, and is not a party to the policy ( which again is paid for by the mortgage servicing company through my escrow ). I am getting nowhere with this company, and my builder will not finish the work of restoring my home until he receives payment. I am now living in a home that is destroyed with no way to get my builder paid to finish my home. I have suggested the solution of the mortgage servicing company to re-issue the check to the builder only, which will ensure the home is repaired, as I endorsed the first check, and feel there is no need for them to re-issue the replacement check to me, just the builder. But the mortgage service company refuses to do anything unless I provide a quit claim deed, or a letter from the divorce judge. They will not accept any of the filed divorce documents, or title search, or property tax bills, or the insurance policy documents, they paid for, that show I am the only owner of this property. With over XXXX homes destroyed in my parish, my builder is overwhelmed with work, and he is going to move me back to the bottom of his " jobs-list '' until he receives payment. I greatly need assistance!
10/16/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • FL
  • 33177
Web
When my ex-spouse and I, XXXX ( XXXX ) XXXX purchased our home with a mortgage loan in XXXX, we had XXXX and a XXXX loan. In the year XXXX we decided to refinance the loans in order to consolidate the loans and stay with XXXX loan, XXXX payment. On the original loan in XXXX I, XXXX was only on the deed but when we refinanced the loans, I signed the note. In XXXX I, XXXX applied for a modification with XXXX and they granted a trial temporary stipulation agreement, which in turn I paid the set down payment and amount designated monthly to completion. XXXX then proceeded and sent me the second modification package but my ex-spouse went on a drug binge and decided to call and tell the bank, asking them not do the modification, he lied to the bank stating that I was never on the note. Soon thereafter, XXXX had sold the loan as a high risk loan in the secondary market to XXXX XXXX XXXX who bought my loan. XXXX XXXX XXXX went with my ex-spouses false statement of me not being on the note and refused to deal with me at all, forced me to get court mandated motion after motion in order for me to act on behalf of my husband, filed a power of attorney to act upon my interest to modification for the loan and XXXX XXXX XXXX never responded to XXXX plus RMA packages which I filed and submitted with all of the documentation necessary and thorough follow through. Eventually, I was forced to default on the loan as I waited for a modification response from XXXX XXXX XXXX who refused to accept payments from me and then was served with a foreclosure order, which I addressed by going to court properly within the 20 days afforded as to continue asking XXXX XXXX XXXX to please award a modification so I could afford my home. Eight years later, XXXX attorneys later, I found the refinanced loan note that names me as the note owner as well as my ex-spouse. I moved forward and hired another attorney who in turn found that on the original foreclosure petition served to me and my ex-spouse, clearly states that I signed the note on the refinance and rightfully owned the property all along. I state once again, when XXXX XXXX XXXX served me with the foreclosure notice, they named me has XXXX of the note owners ( signed note by me ) yet they denied my rights as a real estate property owner, all the while denying me the ability to act upon the loan. Because, I was a battered women, in an awful marriage, physically, mentally and emotionally abused by my ex-spouse, I was under great duress and my mind was led to believe that I really was n't on the note, for years I believed that statement which also did not allow me to properly defend my stance for ownership of my home loan. XXXX XXXX XXXX refused to accept my previously stipulated agreement payment as the monthly payment in order to keep my loan up to date, stating that I would need to apply for the modification with an RMA application, which I did but they continued to ignore the RMA packages which in turn was creating an excessive forbearance, of course separating me further and further from the TRUTH. Now, moving forward, In the year XXXX my ex-spouse and I became separated and I filed for divorce, the judge awarded me my home in the divorce, gave me a permanent stay away order for my ex-spouse, granted the motion for me too act upon the mortgage in order to act upon the modification of the loan which I did, still to no avail. Again, drifting further into an accrued forbearance and further from someone defending the TRUTH.Unfortunately for me, I have been forced to hire council, XXXX attorneys of which, none were experts in the world of home loan modification processes, costing hundreds and thousands of dollars that could have, should have been used to pay down my mortgage. Because of this fact I have not been able to make little or no progress in obtaining a home loan modification t
03/17/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • IL
  • 60804
Web Older American
I had multiple terrible experiences with nationstar mortgage and it has been surrounding and issue that has been going on since the transferred of my loan from XXXX to nationstar on XXXX XXXX 2014. It almost been 2 years with no resolution and nothing to show for it but anger and awful customer service. I constantly given misinformation and consistently given the run around on their behalf. I been wanting for them to assist me with a new opportunity to keep my home. It is my priority to keep my home and start making my payments immediately and I do intent to pay off the past due amount that caused me to fall behind on my mortgage payment, I have explained my self to them and had told them about the situation that I am in and the reason of why I 'm in default. It was not intentionally done natural disaster do happen and I totally regret this big mess. I understand I failed to make my payments around the time of the begging of the modification. I believe we could have avoided this mess and they could had help me avoid from my debt to grow bigger and bigger as it grows more every single month because there is not a resolution. I ve never had modified more than one time they constantly keep denying me within a day or two after I submit a new RMA application it 's been more than 20 times that I submit the same documents over and over and we do n't get anywhere with this. It seems like they are reviewing the documents but within a day or 2 they automatically denied me it 's been happening for more than 20 times. Now It does n't matter to them if I keep on submitting new documents their own representatives have told me that regardless of me submitting new RMA or documents they Will automatically be denied and not considered. I tried to get a hold of my note holder to explain him my situation and that I want an opportunity to keep my home and start making my payment immediately, if I have not been making any payments after XXXX is because nationstar mortgage did not allowed me to make month to month payments. They would only accept money if it was the full amount of the debt paid I perhaps took the wrong decision of making the repairs to the property and I used the majority of the funds I had to pay the contractor that was hired. I was affected twice on the same year. We all know that the weather in XXXX and the surrounding suburbs always get floods damages or more all the time specially when there is alerts of tornadoes and strong wind.and heavy rain. I have done everything on my behalf but it 's useless I would like to know if I am able to file a law suit against nationstar I know there is a lot of home owners that have nationstar mortgage and that are experiencing the same or worse situation than me. I hired a company who resulted to be a fraud company and fake in the state of California I gave them a change because they convinced me that they could help me work things with nationstar mortgage and they resulted to be fake and I lost all the money that I paid to them for there service to represent me legally. I have experience difficult times and I 'm still standing up wishing for a miracle to happen. All I want is to proof to nationstar that my priority is to keep my home and start making my mortgage payment immediately and the only thing that is on the way is this debt of XXXX approximately. I do XXXX to pay off my debt and to get caught up on my mortgage payments ASAP. My home its my primary residence nationstar has denied me the opportunity to apply for Hamp 1. Or any other type of modification they keep saying I have exceed the maximum number of modification I have only modified once in my entire loan life and even though I failed, more than a year has pass by my priority and number 1 goal is to keep my home and start making my payment and established a good relationship with nationstar from here on.
05/14/2015 Yes
  • Mortgage
  • VA mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 322XX
Web Servicemember
I am writing to file a formal complaint for violation of the requirements of the XXXX. I, XXXX XXXX, originally purchased my home on XXXX XXXX, XXXX and it was financed through XXXX Mortgage, who later sold my mortgage to XXXX XXXX XXXX. Sometime in XXXX, XXXX XXXX XXXX was working with my then wife, XXXX, on a loan modification. The loan modification was subsequently denied and filings took place for foreclosure. Concerning the filing of the foreclosure, neither XXXX nor I were ever personally served with a summons and received " legal '' notice of the foreclosure case by publication. I did not file an answer because I did not even know about the lawsuit until the hearing in XXXX of XXXX. After appearing at the hearing, I informed the judge that I was in the middle of a divorce, in which my new address was of record, and I was unaware of the foreclosure. The judge proceeded to issue a final judgment of foreclosure while stating that Nationstar continue to work with me on a loan modification. Nationstar then proceeded to pretend to negotiate with me in good faith while all the time making the claim of missing documentation and therefore, the sale of the house would be XXXX XXXX, XXXX. Because of this reason, I was forced to file bankruptcy in an effort to save my home. While in bankruptcy, problems arose with the plan and Nationstar immediately filed an order rescheduling foreclosure sale which was granted for XXXX XXXX, XXXX. The sale was subsequently cancelled due to the successful refiling of bankruptcy by entering a notice of conversion from chapter XXXX to chapter XXXX. On XXXX XXXX, XXXX a motion to reschedule foreclosure sale was filed and on XXXX XXXX, XXXX the sale date was rescheduled for XXXX/XXXX/XXXX. During this entire stretch of time, I was under the impression that Nationstar was acting in good faith during the negotiation process of a loan modification but it soon became clear that they had no intentions of giving me a loan modification. After almost 18 months, Nationstar decided to deny my request for a loan modification, stating insufficient disposable income. On XXXX XXXX, XXXX, I filed a motion to cancel the sale and not reschedule. Upon this filing, Nationstar immediately filed a motion to cancel the sale. A hearing was scheduled for XXXX XXXX, XXXX and in this hearing, the judge listened to the Nationstar attorney and rescheduled a sale for XXXX XXXX, XXXX without taking on my motion to cancel and not reschedule sale. After this hearing, Nationstar coordinated with XXXX and informed them that I needed to have at least {$1400.00} additional income to be considered for a loan modification. Now, I 'm forced to take on a tenant in my home to bring in the supplemental income for a loan modification. After contacting Nationstar on XXXX XXXX, XXXX, I was informed over the phone that they would lift the " freeze '' on the sale due to failure to submit subsequent documents within 7 days of foreclosure sale date. When asked where the correspondence was requesting these documents, the representative stated it should have been mailed out. This comes after I received a letter from Nationstar stating that everything was under review and I 'd be notified in roughly 30 days or more. Now, as result of a culmination of Nationstar 's disingenuousness and the judge 's lack of care of the matter, my home was sold on XXXX XXXX, XXXX ever after XXXX the mortgage company and myself filed motions to stop the sale, therefore leaving me homeless. My complaint is that Nationstar is in clear violation of the National Mortgage Agreement. As part of the XXXX, the settling banks must comply with a comprehensive set of guidelines when servicing mortgage loans. For example, under these guidelines, the banks must inform borrowers of all loss mitigation ( loan workout ) options before starting a foreclosure,
04/10/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • VA
  • 23112
Web
In XXXX we refinanced our Mortgage with Nationstar Mortgage LLC, it all starts with the Appraisal to which ( see attachments ) starts the deceptive and fraudulent acts connected to this mortgage.We first started the application on XXXX XXXX and the appraisal was on the XXXX XXXX, and on XXXX XXXX we left for vacation to XXXX XXXX, XXXX knowing that the the process will take 30 days + to completed.So on XXXX XXXX I receive a call from the Nationstar Mortgage loan officer and proceeds to tell me the file is complete and and the loan needs to be closed by the end of the week or the bank will not honor the deal and we would have to start the process over, as I made it clear that this will have to wait till we return from vacation to which I told the loan officer that I was not driving back to XXXX.He proceeded to tell me that if it is not done by XXXX XXXX then the bank is pulling out.So on XXXX XXXX I get a voicemail on my phone telling me that the paperwork was sent down to a closing /title agency and they will come to you, to which I returned the call to the loan officer only to get a voicemail and no return call back and on XXXX XXXX we were sitting on the beach and I get a call from the closing agent indicating she is in the lobby of the resort to close the loan with Nationstar Mortgage XXXX so we proceed up to the lobby to figure whats going on, we were told that the loan needs to be closed TODAY, again I place a call to the loan officer in regards to this again no answer, so we close the loan and we are left with nothing but the pen in our hands, no copies of paperwork nothing! So I call the loan officer again and no answer again, we return to XXXX on XXXX XXXX I proceed to drive to the Nationstar Mortgage XXXX office XXXX XXXX Va and they are closed up no office nothing, no contact info nothing, it took 3 years to get copies of the actual closing documents less the appraisal and Title company/closing contact info, to which I contacted Nationstar Mortgage for the next 5 years through numerous points of contact of Nationstar Mortgage-and I finally got someone new at Nationstar Mortgage and they copied and sent me the missing info we have requested numerous times in XXXX XXXX and we now find out that there is deceptive and fraudulent information on the appraisal inflating the cost of the home.In XXXX our home was worth ( XXXX assessments ) {$350000.00} and what we have discovered is that our home is XXXX sq ft and on the appraisal it is listed as XXXX sq ft, also says has a new kitchen ( 9 years old at this time ) also says has a finished XXXX floor /bedroom, it 's nothing but unfinished attic space, and the appraisal indicates that the home is worth {$420000.00} and all the comps that were compared ( XXXX of them ) square footage of these homes were from XXXX XXXX sq ft nothing even close to our home and all the comps were said to be appraised at {$420000.00} - {$430000.00} and the XXXX assessments on these comps are not even close to what they say they are worth-county assessments for the XXXX comps range from $ XXXX XXXX.This mortgage was already {$60000.00} underwater and to this day is still underwater from this deceptive and fraudulent act .THis is not only hurting us but the trustee/investors that funded the loan that they do not know what we have uncovered.We will be contacting the investors and will be retaining council to proceed on this matter.So now we have applied for a loan modification and 6 times at Nationstars request all denied based on they can not reduce our payment, I will not lose my home due to the this criminal act.The Appraisal company and Nationstars loan officer, Nationstar Mortgage and the title company ( out of business soon after closing ). We would like restitution on this matter by restructuring the loan based on the current value less {$100000.00} @ 2 % x 30years
12/04/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 93035
Web
My need for a modification began when the economy suffered. This is because I am self-employed and run a XXXX out of my home. Multiple families left my facility because the parents lost their jobs. My income was reduced to a point where I could not afford the monthly mortgage and pay my other household bills. I had tried to obtain a home loan modification using numerous law offices and in many instances I was taken advantage of, I was deceived, and the process of a modification was never completed. I began this modification process working with numerous lawyers and agencies attempting to reach a fair modification starting on XXXX XXXX, XXXX. The final law office I went to for assistance was the XXXX XXXX of XXXX.. I worked with this law office for numerous months and they ended up doing fraudulent practices which resulted in numerous families, including my own, of being swindled out of money and our modifications were not being worked on. He was arrested and charged for what he did and his license was revoked. This final instance made me decide to pursue a modification by myself. I began the process of filling out the HAMP paperwork in XXXX of XXXX. I completed the paperwork and turned it in via e-mail in XXXX of XXXX. From XXXX of XXXX up until XXXX XXXX I was in contact with NationStar, continuously being the XXXX initiating the phone calls and asking for updates. I had numerous phone conversations and e-mail correspondences with multiple representatives, which most often were initiated by myself because I was truly wanted and needed a modification. On XXXX XXXX, XXXX. I was sent, via e-mail, the documentation to begin my trial period on XXXX XXXX, XXXX, with the modification monthly payment being {$3800.00}. This was the only offer presented to me as a modification throughout the time period that I had been working on a modification. I was blindsided by the fact that the modification was higher than my original mortgage, of {$3100.00}, that I could not afford. I responded to the decision by sending a letter of appeal in XXXX of XXXX. Since this date I have sent multiple e-mails and filled out numerous HAMP packets and sent documentation to try and receive a modification. I also sent multiple letters to NationStar regarding my home and modification which they did not respond to. I reached out to XXXX to help me try and receive a modification since I had n't been able to work with the lender on my own. They submitted the paperwork on my behalf and NationStar responded by denying me a modification. I was then contacted by a NationStar representative who told me I had XXXX options : pay the full amount I was behind on and begin making my monthly payment, short sale, or voluntarily give them back the house and be cleared of the debt. I told her I would not accept any of those options and would be filing an appeal. My business has recovered from the turn in the economy and I have XXXX families that I am caring for. I let the representative know I could begin to make payments but I could not pay back the amount I 'm behind on. I asked if they could place the amount I was behind to the back of the loan and let me begin making my monthly payments again. She said this was not a possibility, which is why I let her know I would be filing an appeal. I am filing this complaint because I feel I have been mistreated by NationStar. During this time in which I have been trying to receive a modification they were always difficult to reach, I had to re-send the same documents multiple times because they claimed not to receive them, and they had me complete the same paperwork multiple times and they opened multiple cases using the paperwork which also caused me issues in trying to obtain a modification. I feel they do n't perform their jobs properly which results in paperwork being ignored or improperly viewed.
07/02/2016 Yes
  • Mortgage
  • FHA mortgage
  • Application, originator, mortgage broker
  • FL
  • 34293
Web
NATIONSTAR HAS BEEN PROVEN GUILTY OF EMBEZZLEMENT, CONSPIRICY TO COMMIT EMBEZZLEMENT, EXTORTION, RACKETEERING, SEVERAL VIOLATIONS OF THE TRUTH IN LENDING ACT, NOT LIMITED TO ESCROW FRAUD, ESCROW THEFT, FAILURE TO FOLLOW THE 45 DAY RULE, AND LOAN ORIGINATION FRAUD. THEY ARE ALSO GUILTY OF DEFRAUDING A US GOVERNMENT INSTITUTION WITH CRIMINAL INTENT, PREDATORY LENDING, MISLEADING A CONSUMER, AND DELIBERATELY MISLEADING A GOVERNMENT INVESTIGATION FIRST AND FOREMOST, THEIR CLAIM THAT NO ONE IS ACCOUNTABLE AND NO ONE HAS A RECORD IS A LIE. IF THIS IS A TOP DOWN TRANSACTION AND FREEDOM MORTGAGE SUBCONTRACTED THE LOAN ... ALL PARTIES ARE RESPONSIBLE FOR COMPLIANCE AND ALL PARTIES ARE GUILTY OF CRIME COLLECTIVELY HERE. IF THIS IS A BOTTOM UP TRANSACTION, AND NATIONSTAR PURCHASED THIS ACCOUNT, THEY ARE RESPONSIBLE FOR ALL ASSETS AND LIABILITIES ... ALL PARTIES ARE RESPONSIBLE FOR COMPLIANCE AND ALL PARTIES ARE GUILTY OF CRIME COLLECTIVELY HERE. I KNEW NOTHING ABOUT THIS SCAM OR THESE SCAM ARTISTS PRIOR TO DATA COLLECTION SO I HAVE 100 % ACCURACY IN EVIDENCE FOR CRIMINAL CONVICTION. EVIDENCE COLLECTED DURING THE PAST 12 MONTHS IS BEING FORWARDED TO FBI FOR A CRIMINAL PROSECUTION. NATIONSTAR HAS BEEN PROVEN GUILTY OF EMBEZZLEMENT~ Our escrow account was stolen for a period of approx 7 months according to the evidence. This was confirmed in writing by XXXX XXXX and Nationstar Execs. We further allege that this was predatory and we think they reviewed death certificates prior to the theft. This caused the payment to double on a grieving widow with a fixed income. This was no accident. This was criminal and intentional. The ensuing cover-up has been appalling so that adds evidence to the death certificate allegations. We have asked over 25 times in writing " how much money was stolen and how long was it stolen for '' and all we have been given was dates the money left the account and returned to our account. We know it was approximately {$1500.00} We were never notified of the theft and it is highly illegal to misuse/misappropriate escrow funds and everyone confirmed it happened here. CONSPIRICY TO COMMIT EMBEZZLEMENT ~ Nothing is an accident with these people They have worked together in a tight knit scam the Mafia would envy. I have finally gotten them to break their alliance and now we have Freedom Mortgage blaming Nationstar, Nationstar blaming Freedom Mortgage, and LoanCare blaming both of them. It is bizarre. EXTORTION ~ Worse than XXXX XXXX extortion. The XXXX has an honest loan disclosure process and they do n't change the contract along the way. They do n't double the payment when you have made every payment on time. This racketeering scam has no honest loan disclosure, they steal money we have paid, they bill us fir theft, and they bury grandma in a hole she could never dig out of XXXX. I thank God every day that this widow had sons to save her. RACKETEERING ~ This is a tight knit criminal group with no regard for the law with the intent to harm, intentionally. They prey on consumers and they prey on taxpayers. Defrauding the US Government is a cornerstone of their business plan. When fraud is found they even have a plan to foreclose and hide it. The XXXX would be proud for sure. SEVERAL VIOLATIONS OF THE TRUTH IN LENDING NOT LIMITED TO ESCROW FRAUD, ESCROW THEFT, FAILURE TO FOLLOW THE 45 DAY RULE, AND LOAN ORIGINATION FRAUD ~ The loan origination was a scam. These people made our payment go up and they added 2 years to our loan. They hid these facts with a dishonest loan disclosure process. We were never notified within the required 45 days of the loan disclosure fraud. We were never notified within the 45 days when our escrow funds were stolen or put back. We were never notified within the 45 days when they tried to cover up the loan origination and predatory lending with forced insurance.
06/26/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • UT
  • 843XX
Web
We were trying to get a loan modification through Nationstar Mortgage. Every time we sent in the documents they requested they would say they did n't receive them, they were incorrect, or they needed more documentation. It was very hard to get anyone to give you an answer about your status. It was just always ... send more documentation. Just after XXXX in XXXX of 2015 we were out of town so we sent our brother up to check on the house only to find our doorknob ripped off and another lock put on with a lockbox. It took several attempts to get Nationstar to tell us that they had hired a company to go in and secure the home. The only thing is that they did it completely illegally. They had not foreclosed and taken possession legally. Then even more ridiculous is the fact that Nationstar then gave us the code to get in to our home. When we entered the house we quickly found it to be very cold even though the thermostats were set high. While trying to figure out what the issue was with the heat we noticed that every door in the house had been opened, and not only that but cupboards, and even personal dressers and drawers had been gone through. We went to the utility room and found that they had shut down the boiler that heats all XXXX sq ft of our home and this was in XXXX in the XXXX in Ut. After the cops arrived we went through the home together and had found that both of our wedding rings had been stolen along with XXXX that we had collected. There very well could have been other things missing but these were blatantly obvious and very personal! Nationstar quickly said they were not responsible because they had hired the other company. Lawyers have told us that they are totally liable because they are responsible for sending them to our home but the only hope they gave us was to file a civil law suit. We obviously do n't have the money for an expensive law suit as we were already working on trying to save our home. I find it very disturbing that these companies are so disorganized, manipulating and operate outside of their legal rights without any repercussion! We tried to get a modification offer for almost a year and they never offered one. We had told them we would opt for a deed in lieu, or a short sale before we would let the home foreclose but shortly after we pushed the legality of their actions we received a foreclosure notice to sell on the XX/XX/XXXX.We had to hire a lawyer to try to help us get it stopped and they were as deceptive with them as they were with us. In the end we had to borrow almost {$200000.00} in family money to save our home from foreclosure and now we are right back in the same mess we started in. We even contacted the county courthouse that was supposed to be over the sale, and it was only stopped 2 days before the sale, but the courthouse said they did n't know anything about a sale on that day. But they all seemed to know about a foreclosure auction on the XXXX of XXXX. I do n't know what they were up to or what they had cooked up but the whole thing seemed questionable to us. Our lawyer also requested a payoff in writing for reinstatement that we could count on before we paid all of that money but we could n't get them to email, fax or send XXXX in any form. We finally had to pay blindly hoping that the amount they quoted was correct. As soon as the banker wired the money they told our lawyer that they missed the amount by {$1200.00}. We were passed the payoff for the day and it took a XXXX way conference call to get it straight but we spent the night wondering what they would say the next day. Every step of the way with this company was frustrating and unprofessional. They also filed a foreclosure notice back in XXXX so that they could slam the lid whenever they wanted but when we asked about it they constantly told us we were in a modification not a foreclosure.
06/28/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • FL
  • 32779
Web Servicemember
We have another formal complaint again Nationstar & also we are under a time restraint.We need a new loan/servicer.Can we stop them from adding fees that we did not approve to our statements and not calculating our escrow account correctly? We have added money to our escrow account and payments have been about the same but we are always extremely negative & they can not explain why and will not even talk to us.We were just offered a modification & told not to pay XXXX payment & that it would not effect our credit.We can not even finance cars for our kids.We have in writing to an attorney that we are only 2 % away from removing pm & that we should be allowed to pay that 2 % .They have been adding fees to our statements for years & stealing money from our escrow accounts as it was only XXXX negative in XXXX and now XXXX? They have said we have been negative all 6 years they have had our loan! When you calculate the numbers it is all not accurate.We know they have class actions against this.They have been lying to us for years.We also have in writing that they would allow us to keep a 2 % interest rate previously.I can forward you the email.Then they have sent us many letters saying if we pay XXXX depending on the letter we could remove PMI! Now with the last letter it is only 2 % which we should be allowed to pay.My point is that it is always a lie, always them stealing money & we are not the only ones saying this.We have no choice but to move forward with this new modification but we do not want the 40 year loan and they said it was what you make them do.We have to take it because we can not afford our loan.I am XXXX.I was in XXXX when this all started.I am now trying to XXXX yet again, but I was, I am very ill.I have XXXX kids.They knew this & discriminated against me.I am desperate for your help to remove PMI & not ruin our credit even more than they already have.They actually reported negatively inaccurately for months & just recently fixed it, admitting they were wrong but it took years! OUR CREDIT IS NOW RUINED! They get to do what they want and we are stuck fighting for my life, to keep a roof over our kids and then now they blame you! We should not have PMI.The price we paid for our home is way more than the 80 LTV anyway and also Our home is worth more than the values they speak of.They sent a letter stating it was 82 % then now they want to make us 98 % with the new modification! This is not legal and with all the fees and errors in escrow we believe they have made commingling and calculation errors.We have even paid money DIRECTLY IN the escrow account! We should not be required to have PMI or to have escrow with a company that can not handle escrow legally.They have had so many issues they have had to give homes away because of fraud.I Can send the emails of them promising me things they never came through on if you want, but we are ran out of time, they told us not to pay this month and we have to go with this modification, but we should be allowed to pay the 2 % and not have the PMI IN it.They have done this to us and are partly to blame for how bad I am.Doctors have said all of this stress is making me more and more sick. Nationstar has in writing promised me that they would lock in my 2 % rate & they destroyed my credit by reporting negatively for years so I can not refinance ( they have since fixed it but it did not boost my credit or my Husbands credit enough to qualify for harp ) .I also have proof that they added fees to my account and mishandled my escrow.They sent us about 5 different letters with different amounts of pmi % owed.The last one said we owed much more & would send us a new one yet again & never did.Here is their email that I copied for proof. On XXXX, XXXX, XXXXXXXXXXXX wrote : You can keep the rate you have ( 2 % ), you would just have to reinstate the account
11/16/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • NV
  • 89015
Web
Our home was serverly damaged as the result of a flood caused by a broken water supply line during our spring break vacation XX/XX/XXXX. We immediately contacted our Insurance company then shortly after our Loan Servicer Nationstar Mortgage. Our homeowner 's insurance company has issued a claim check which we have endorsed and forwarded to Nationstar as instructed. As of today Nationstar refuses to release any of the claim funds for repairs of our home. Our account is in good standing and we feel they have no grounds for holding these funds. We have been arguing with Nationstar for several weeks and getting nowhere. Nationstar is unwilling to release these funds unless we are to hire a licensed general contractor. We have explained to them that we are not going to hire a general contract and that we will be performing repairs ourselves as " owner builder ''. We have gone as far as to provide Nationstar with copies of the City of XXXX Building Department issued " owner builder permits '' as well as a copy of the Nevada NRS statues 624.031 but still they refuse to release funds and allow us to proceed with repairs. As previously stated we have been dealing with this issue for several weeks and have been asking for them to give us a written explanation for withholding these funds or written explanation as to what they are requesting before releasing the funds. Nationstar refuses to give us anything in writing. They also refuse to give us an email address which is preventing us from documenting our exhausted efforts in resolving this matter. Additionally, they have refused to provide us with the name and contact information of our mortgage loan investor. After several weeks and many hours of calling and wasting our time with different representatives they tell us verbally our request for release of funds for repairs is denied due to state Law regulations as they claim I am required to use a licensed contractor. We keep telling them they are WRONG! -XX/XX/XXXX Submitted to Natiostar Insurance claim checks XX/XX/XXXX Provided them with City of XXXX Owner Builder Permits. XX/XX/XXXX Faxed them Nevada Revised Statue Code NRS 624.031 paragraph XXXX where it clearly states exempt for owner builder of primary residence. XX/XX/XXXX Sent them page XXXX of my signed Deed of Trust and pointed out Paragraph XXXX where it stipulates the procedure in the event of a loss. Nowhere in my agreement with lender did it require for the use of a licensed general contractor for the repairs of my home. We have asked to provide us in writing their specific request for the use of licensed contractor as well as a denial letter. They refuse to give us ANYTHING in writing. We have asked them to provide the state law they claim requires the use of a licensed contractor. They say they do n't have it. They refuse to provide us with the name and contact information to the investor of our loan. How can they do that?? My wife, XXXX children and I have been displaced from our home for several months now and we have done the best we can in upfront the cost of repairs, but at this point we are running out of our own funds and Nationstar is now delaying the re-construction of our home. XX/XX/XXXX will be the last month our Insurance company will pay for relocation rental and after this date we will have to pay out of pocket. Our current mortgage balance is only half of what our property was last appraised in XX/XX/XXXX, after re-construction and with the improvements we are increasing the value of our house by XXXX. It is unfortunate that we have to deal with a third party-servicing company who has taken control of the insurance claim funds and has implemented their own regulations outside our loan agreement with the Lender and outside State Law regulations. We ask that someone help us/guide us in getting our situation resolved.
11/10/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 907XX
Web
Since the market crashed, I was unable to modify my home to a more lower monthly payment and interest rate. I was working XXXX jobs at the time to be able to pay my home for two years and modify after two years. Unfortunately the market went belly up and my jobs were also affected making it difficult for me to afford the payment as my interest rate increased after the 2 years, increasing my payment. When I called XXXX bank at the time for help, they told me " the only time they will consider to help is when my loan is at a default. '' I was up to date with all my payments at the time and did not want my credits to be affected. I continued to call and received the same answer. I finally defaulted on my loan after taking out cash from credit cards, my retirement from my other job to pay my loan, when all was exhausted I had no choice but to default on my loan. I then began the process of modification which continues to stress me out today. I have been denied from XXXX bank to another, transferred from XXXX bank to another, been given forbearance and trial payments to pay which I completed only to be denied after or transferred again after. I have re-applied over and over, sending multiple documents to every bank that I have been transferred to, and again same result, disappointment and stress. I also filed bankruptcy due to medical bills from my XXXX child, and all the credit cards I took cash from to help pay my mortgage. All this stress began back XX/XX/XXXX and continues today. XX/XX/XXXX my loan was transferred to Nationstar and the process started all over again. I was given a trial payment plan that I have attached to this letter. I was happy about finally getting some help, however, after reading the trial payment, I was being defaulted for all late payments, difference of previous payment from modified payment would be added to my principle, interest rate is not guaranteed once my loan has been modified, and there is not mention of my second loan to which they hold. They sent me back money that I sent them to pay some of my mortgage, because it was not consistent with the amount they wanted so I stopped all together. They refuse to take the amount of money I can afford to pay some of my loan, and still they default me for that while I was in the process of a modification. The trial payment plan they sent, I had to refuse it because mu principle balance has increased and will continue to increase even with the modification. I requested an investigation to find out what happened to my XXXX loan because I do not want them to come back at me later with that loan. I have asked multiple times, and every time I am given a different answer. XXXX representative said that my XXXX was " Discharged '' I have not idea what this meant and they did not know either. The other representative said that they did not carry my XXXX, yet I receive a letter from their research department stating my XXXX has been reviewed and they feel credit correction was not necessary at this time. They still did not tell me what happened to my XXXX, and are not being fair with my request for an honest modification. I am asking for help as they continue to place my home in foreclosure. This is my primary home XX/XX/XXXX and I do not want to loose it. I have also attach the recent letter I received from their research department. I called several times on the hour of operation, and their automated recording states they are closed, or leave a voice mail. I left several messages for my loan specialist XXXX XXXX, she never returns my call. Left several messages for bankruptcy representative, they never return my call. I believe they have placed my account to be answered only by their automated machines, since information is entered to verify my account when I call. Please help as these banks are getting out of control .... XXXX
10/03/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NY
  • 11213
Web
XXXX transferred my mortgage to Nationstar and I received notice of this change just 11 days prior to the transfer going into effect on XX/XX/XXXX. The XXXX letter instructed me to make all payments after XX/XX/XXXX to Nationstar and to use the new account number. A new account number was not provided in the XXXX letter. When I called Nationstar the following day I was assured that the paperwork from Nationstar would arrive before XX/XX/XXXX and the new account number would be included in the letter. By XX/XX/XXXX nothing had arrived and I called Nationstar again and this time they said the previous representative was mistaken and the account number and letter will be sent after XX/XX/XXXX. I asked how could I make the payment without the account number? I spoke with XXXX people, a guy named XXXX who transferred me to a supervisor named XXXX XXXX.I was told to call on Saturday XX/XX/XXXX and they would have an account number ready and be able to process an electronic mortgage payment then. Ms.Brant assured me that Nationstar would waive the fee for the electronic payment. XXXX XXXX also said payments with my old account number on it would be processed. XXXX XXXX and I discussed the terms of my loan and she said these would be unchanged. On Saturday after several tries the Naitonstar rep said that the account number was not available and an electronic payment could not be processed and that I should call back on Monday. On Monday XX/XX/XXXX, I spoke with supervisor XXXX XXXX # XXXX who said she could not process electronic payments because the new account number was not available. XXXX stated that Nationstar will start taking electronic payments beginning on XX/XX/XXXX and that the welcome letter from Nationstar with the new account number will not go out until after XX/XX/XXXX and should arrive 7 days after that by XX/XX/XXXX. Below is a summary of recent complaint with XXXX. With only 11 days prior to my next mortgage payment due date on XX/XX/XXXX, I receive a letter from XXXX, stating that my mortgage will no longer be serviced by " XXXX '' but will now be serviced by Nationstar Mortgage LLC. Concerns listed below : 1 ) The letter warns that the mortgage loan number will change but it does not provide the new mortgage number. 2 ) The letter also instructs me to make a payment via mail to Nationstar Mortgage LLC by XX/XX/XXXX. 3 ) The letter states that I should update my bill payment payee but my bank requires an account number and no account number is provided. 4 ) Since a loan number is not provided how will the moneys be credited to my mortgage if I do mail in a payment to Nationstar Mortgage? 5 ) The letter states that XXXX will not accept payments and if any are received they will be forwarded to Nationstar through XX/XX/2016. How and where will I see that the moneys have been credited in a timely fashion? 7 ) Recently I received an escrow analyses from XXXX asking me for additional moneys to cover a shortage in my escrow account. This particular letter lists an option for paying the difference in one lump sum or by having it spread over the 12 months of payments which is my preferred option. Why does my current statement bill me for an extra {$540.00} and refers to this amount of {$3000.00} as the " regular monthly payment ''? ACCORDING TO THE ESCROW ANALYSES THE REGULAR MONTHLY PAYMENT IS {$2500.00}. Given the poor ratings Nationstar receives on all consumer websites I am very concerned about this change. The number one complaint is that payments are not accepted because Nationstar does not recognize the account numbers. I requested from XXXX to revise the regular monthly payment to reflect what was shown on the escrow analyses I received in XX/XX/XXXX in the amount of {$2500.00} rather than the {$3000.00} shown on the XX/XX/XXXX statement which is incorrect.
05/23/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 338XX
Web Older American
My Loan Contract indicates that any forced apply Fees such as insurances to include Flood Insurance are to be placed at the end of the loan allowing my Mortgage Payment to Never Rise. This Company took over the said load and demand me to pay over {$1200.00} they said it was for the demand of the flood insurance I never was required to maintain before. Nothing Changed. I demanded an legal Opinion from their Attorney 's to no avail over a year asking for the same request. They always send a break down of Forced Charges. This same company is involved with several other Banks and Mortgage and loan companies.. for taking kick back from Insurance companies to include the one they are forcing me to obtain insurance with on their behalf. My name is also included in this suit/ The mortgage company knows this and I feel they are refusing to follow their own rules with my previous Mortgage Company XXXX. Again the XXXX previous under the same contract never required or forced me to obtain Federal Flood insurance. Documents have been sent asking them to prove I needed extra Flood Insurance. XXXX and XXXX XXXX has indicated my property location is not or has no Flood Base Line documents or will not have until the State of Florida until l late 2017 They were advise of same. I feel we are being Discriminated against us because of the Current Law Suit among other things. We are XXXX XXXX and asked about Mortgage re financing to no avail we ever received and assistance. When I told the female on the phone she said she did not know how they could add the forced applied insurance to the back of the loan because they would always have to re calculate the figures. Seriously I said The computer always does that. She said She would have to check, so after a few days I call back and she said she had no clue what I was talking about but did remember my name. Closing I asked them to keep my mortgage showing in the credit history as the {$420.00} and not the XXXX because it raise my monthly causing issues when I have tried to get some loans. Normally only the Mortgage is showing because the insurance they are forcing me to purchase they made me have the Insurance company bill them so I had to call the Insurance company. They did obtain Flood Insurance from a company because no one would give me Flood Insurance at the government rates. So even thou they did help me get Flood Insurance against my will, Should have been billed separate as the regular insurance to keep my Credit History, No of the Insurance report the or my Credit status to any of the Credit Bureaus to the best of my knowledge. Also I ask to no avail why are they adding all these extra fees like Property Inspections {$30.00} when My Property Has never been inspected by any company. They have several thing they are charging us, like something called XXXX. On their invoice they have a area showing Optional Insurance they could show on their invoice for these forced insurance that I have several times tell them I disagree but paying under protest so they cant take our home for us. This all has caused a great deal of XXXX causing me to continue to have medical issues because this wrong, illegal, I have never been late to the best of my knowledge and asked why to they keep saying they are the collection agency. I do have copies of what I faxed them, They said the best way to contact them is to fax them and after I fax them the send me notice that I have a new Contact person, Go Figure No we are scared they may continue to Harassment us because of my complaint. I feel that they are doing all this in spite because of the Current Law Suit Closing even though they got me flood insurance that I asked to no avail to prove and yet to do so. I send them copies of both the State and XXXX stating our property has no basic Flood Zone for our property. Thanks so what say U
04/18/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • PA
  • XXXXX
Web Servicemember
First, I have a full Power Of Attorney that is on record at the XXXX County Court, XXXX, XXXX XXXX to act on behalf of XXXX XXXX [ brother ] reference Nationstar Mortgage Loan account # XXXX, to assist him manage this account. Do so, since XXXX '. My wife and I have managed the property before it was transferred to Nationstar from XXXX when we ( or I ) first attempted to assume the loan. Because of some paper shuffling and double playing XXXX managed to pull the preapprove loan off the shelve and transfer the property to Nationstar. When Nationstar received the property in earlier XXXX ' it was behind mortgage payment. I explain to them what happen and agree to catch it up ... request there help to again assumption of the -- they agreed. Once the payment were caught up the assumption process started, this is when all confusion let loose. Paper never full came together, I was told they did get this or that. Representatives that I had spoke to suddenly became unfamiliar or did not work there any longer. To date you can be at assigned a Nationstar Special point of Contact and this person will not even return your calls. I called those assign to me neither called. Weeks ago, I spoke to a XXXX XXXX XXXX for the first time it seemed the most professional lady and caring of any Nationstar I ever spoke too -- she suggest that modification is what it will take to turn property over to me. Because I already had a legal document for XXXX ( Full Power of Attorney ) and once the modification is complete the property will be in my name only ( deeded to XXXX XXXX - XXXX XXXX to be removed ). XXXX XXXX { brother } has not manage, nor paid the mortgage, taxes insurance and upkeep on this property. Some key Nationstar representatives are ignoring the fact that an assumption began on XX/XX/XXXX/XX/XX/XXXX, they say they disapprove because could not contact me [ then undersigned, not one letter sent to me ... though ]. I called then, XXXX, XXXX XXXX, XXXX XXXX and wrote then about my concerns lost documents, lacks of response to calls and for pending approval. For example, was told would receive a call no on or about XX/XX/XXXX pending approval assumption. When I received No call I, followed up only find out that their were missing documents according Nationstar. If these documents were that important they could and should mail to XXXX XXXX XXXX, XXXX, XXXX XXXX. Lastly, Nationstar is mailing everything to XXXX XXXX XXXX, XXXX XXXX XXXX, even though they full well know there is an on going assumption in process. It is necessary for the CEO ( s ) or President to insert themselves into the resolve this situation as currently, we have pay XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX and will not continue to { as this will be the third promise the Nationstar representative have broken to help complete the assumption process }. Especially when you have a manager tell you to have brother, " come in a borrow more money ''. Nationstar needs to complete the assumption as required. Because we agree it was through no failure of mind they were not able to contact me by phone. A simple letter would have initiated there final attempt to contact me if wanted to approve. Plus, the company must review policies that suggest there other reason ( s ) that the loan can not be transferred that I am not aware and/or telling me about. Finally, the phone records at Nationstar must be review to be sure it is clear I have made every attempt to satisfy requirements to complete assumption process, [ the modification was submitted base on expert recommendation and my review, required my call and representatives got upset ]. I have receipts and various documents that I can submitted to Nationstar which can be provide upon request. Bottom line, if this can not be resolve between the two parties, court appoint arbitrator and or sell/foreclosure.
09/03/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • ME
  • 045XX
Web
In XXXX 2015, I started using the Nationstar Mortgage website to make payments. ( XXXX ). When making a payment, the website will confirm if you will be charged any fees based on the payment date you select. You receive both a confirmation through the website and afterwards via email confirming the total amount that will be deducted from your bank account. In XXXX 2015, I selected a payment date of XXXX/XXXX/15. The online payment confirmation screen gave no notification I would be charged any fees. The email confirmation showed I would not be charged any fee. However, upon checking my bank statement, the withdrawal was {$9.00} more than what my confirmation statement showed. When I logged into my online Nationstar Mortgage account, a fee of {$9.00} was charged on that transaction that was not shown on my payment confirmation. In their online payment system, if you select certain dates the payment system shows on the confirmation screen that a charge of {$9.00} would be applied. In XXXX when I submitted my payment, I intentionally selected a date that did NOT populate the {$9.00} fee. Also, when scheduling my XXXX payment, there was a new notification box that popped up advising me that a fee was being waived because I am a new Nationstar member. I am clearly not a " new '' member. When I called Nationstar Mortgage I was advised that anytime you make a payment after 9 days, you will be charged a late fee that does not show up on the confirmation. However, the screen shot today clearly shows the fee does show up on the confirmation, and the fee always previously showed up on the confirmation as well. My confirmation statement from XXXX clearly confirms I would not be charged any fee. I have also frequently submitted payments to be paid on the XXXX of the month without ever incurring the fee before as proven by my transaction history. When I pushed the CSR for who I could submit a complaint to that was not Nationstar ( what agency regulates mortgage companies ) I was told " no one ''. I then advised the CSR to ask their supervisor and after a very long hold the CSR returned to again advise me there was no one other than Nationstar to submit the complaint to. I informed the CSR I found an agency to submit the complaint to, and requested a refund of the {$9.00}. I also asked for my XX/XX/XXXX draft be canceled so I could reschedule it because from what the CSR told me, even though the online website and confirmation email advised me there would be no fee, because of my date selected I would expect another {$9.00} fee at the time of withdrawal. I asked the {$9.00} fee for XX/XX/XXXX to be waived. CSR advised could request but could make a guarantee of refund.I requested a supervisor. After another long hold I spoke to Supervisor XXXX ( ID XXXX ). I advised I was submitting this complaint, she requested I send a copy to their complaint dept and I agreed. I advised their website has always informed me of the {$9.00} fee and I have always deliberately scheduled my payment to avoid it. I also informed her of the " fee waived '' message today. She did submit a request to waive my {$9.00} fee and I wanted it put back into the bank account they drafted it from. She called me back today to inform me they can not do that and instead will have to overnight a check. My concern is for consumers who live paycheck to paycheck and how this impacts them when fees are taken out above and beyond what the mortgage company confirms they will draft. I have another home loan through another mortgage company and Nationstar is the ONLY mortgage company that has informed me they can charge a fee AFTER a confirmation of payment that would change the amount drafted from a bank account. This is a dishonest practice and full disclosure of all fees AT TIME OF SCHEDULED payment should be disclosed CLEARLY.
12/04/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • FL
  • 33027
Web
XX/XX/XXXX, I requested a loan modification because of XXXX hardships. XXXX hardship, XX/XX/XXXX, my ex-husband lost his job and was unable to pay child support. As a single mother of an 8 year old, I was able to manage my finances for XXXX yrs. XXXX, XXXX after the recession. To help balance the budget, my employer authorized a XXXX+ % pay cut across the board with no warning. I exhausted my savings to make up the difference. I tried to be proactive and contacted NationStar ( loan purchased from XXXX XXXX XXXX ) 2 months prior to exhausting my savings. XX/XX/XXXX, I started the process for a loan modification. I submitted all requested documents and was assigned a Customer Service Rep ( CSR ), who assured me that I submitted all required documentation and indicated a response would take 45 business days. To no avail, I tried to contact my assigned CSR. I left numerous messages. None of my calls were returned until 6 months later, from an Automated Messaging System stating that additional info was needed. I tried to contact the CSR to confirm exactly what was needed. 1 month later, I called and spoke with a different rep who reviewed my file, told me what was missing, and said it takes more than 30 days for an answer. In the meantime, I was told to send paystubs/bank statements every pay period/month to keep my file up-to-date. I did this for over 6 months. Then was told that too much time had lapsed and that I would need to reapply. I provided all of the documentation again, awaiting a response, and continuing to send the updated info. At no time was I instructed to continue making my monthly payments. So, based on the past modification with XXXX ( original lender ), which I was told not to make payments until the new payment structure was issued. While waiting for approval, my CSR changed 5 times and I never spoke with any of them. The XXXX reps never explained why my modification was denied. XX/XX/XXXX, because of reduced income, I did not make my HOA payments. The HOA filed a case with the courts for non-payment. At that time, I retained Attorney XXXX XXXX to assist me with the overwhelming process. XX/XX/XXXX, I was served court documents stating that the mtg company was filing suit for non-payment. Attorney XXXX opined he would ask the courts to merge the XXXX cases together, with the expectation that the HOA would settle XXXX and then arrangements could be made with NationStar to refinance. The other option offered me was to file Chapter XXXX Bankruptcy so that I could get a 'forced ' modification and keep my house. I agreed and had him prepare the paperwork. XX/XX/XXXX, Attorney XXXX instructed me to complete the XXXX online certifications that are required for filing bankruptcy. He stated that they only take 30 minutes and to provide him with the certificates that Monday ( XXXX/XXXX/XXXX ) morning for him to file the complete package with the courts. I was able to complete XXXX certification and then there was an issue with the website. I contacted the company Monday morning, got it resolved and completed the certifications and sent them to XXXX XXXX. At that time, XXXX XXXX told me that he was going to pull the file and refile because he did not have all of the documentation ready since he was in court most of that day. As a result, the bank is foreclosing on my home. The bank has filed a Motion for Writ of Possession and the court date is scheduled for Tues, XX/XX/XXXX. I 'm terrified that I will have to move and displace my child in the middle of a school year. What is so upsetting is that I have been in a position to make the monthly mortgage payments. All I wanted was for them to move the back payments to the end of the loan and make me current. I believe this is so unfair when I have been asking NationStar to work with me since XX/XX/XXXX. Humbly requesting your assistance.
06/02/2015 Yes
  • Mortgage
  • FHA mortgage
  • Application, originator, mortgage broker
  • TX
  • 77459
Web
Back in XXXX I received a letter offering to lower my interest rate with Nationstar Mortgage which they also handle my mortgage So I called them to see if it could be done I was transferred to a XXXX XXXX gave him my acct number of my mortgage and he said he could it would be a very easy f h a streamline with out verify info. My first question to him would I need closing cost, which he reassured me NO. He pulled my credit report So we started the process. He emailed forms to electronic sign and I did all that was asked. Every time we spoke I asked the same question will there be a closing cost I did not want any surprises at time of closing XXXX XXXX reassured me in every conversation there would not be. He asked for my bank statements which I faxed he spoke to my ins company to send him all the info. which was done. About a week before signing I resceived the last of all the paper a SURPRISE XXXX close I spoke to his manager XXXX XXXX he sd will XXXX XXXX should have never sd that. but he I wanted this loan I needed closing cost. XXXX XXXX told me over and over again no money needed for a f h a streamline. Now mind you they never return phone calls I could leave messages send e mails and no one would contact me. I just tried to contact them every minute I had. XXXX XXXX only told me mortgages are like a mechanic ( do n't understand that ) and he was tired of doing what he was doing he wanted to do something else. Instead he was frustrated. I contacted the ceo office XXXX XXXX which I spoke to his asst, which transferred me to XXXX XXXX she toke the complain sd someone would be contacting me almost XXXX weeks ago. Still no call no letter. XXXX XXXX told me not to be upset all I lost was time. How dare him he pulled my credit ask for bank statements contact my home ins co. Told me over and over no money is need on loans like this. How can a mortgage company lie mislead consumers. and his manager sit back and sd yes XXXX are needed.l I told them they should have enough respect for consumers to let them know what might be excepted at the end of a loan not a week before. How are they allowed to do this to the people? Then show they are not concern with no return call. How can loan officer mislead people and we trust what they say. XXXX is very bad in taking care of there customers. Not caring what loan officers do. And I guess the problem starts a lot higher when the ceo office promises a call and yet no call. Just ignore there employees are doing and promises consumers then come back and say will this cant be done money or nothing I even have a Email repeating what XXXX XXXX told me do n't worry about money at closing. and he said all I lost is time. His manager could only tell me he would close the file if I did not have the money. Very little consideration for consumers. I quess they should go the the next person promise them the same and hope they come up with money. I think that should be sd up front and not weeks after. I think if they cared for the consumers they should have made good what was promised to me. But I cant get phone call back. and XXXX XXXX will just keep misleading consumers and his mgr. will reassure the consumer to close a loan bring money to the table while all the time the consumer believes no closing cost. I do n't understand how this is allowed and approved and what rights do we have. How can they do this and get away with it. No one ever returns calls. All they do is move on the next and do the same. I should have never been lied to or mislead. XXXX XXXX should have told me this could have happen then its up to me. All the paper work done the I need money. not a few XXXX but a few XXXX. Where are our rights? Is Nationstar allowed to do this lie through the whole process and repeat over and over no money till a week before? We should have some rights against this.
10/14/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 92606
Web
We had been working with XXXX on a loan modification. As the loan modification was being put together, the loan was sold to Nationstar ; therefore, had to start all over again. After working with Nationstar for more than TWO years, they issued a loan modification in XXXX XXXX, 2015 and mailed it to us. We received the package on Tues, XXXX XXXX late afternoon. We immediately called Nationstar on XXXX XXXX to get clarification and responses on missing data and items left blank ( customer service person who took the call was not trained or unaware of how to handle this call ). On XXXX XXXX called again and insistent that the call be escalated to management or someone who was trained on this subject matter, XXXX XXXX, Team Manager in the Loss Mitigation - Bankruptcy department took the call and requested we email all the questions. We emailed the questions immediately that day because we knew of the importance of this matter. It 's important to note that from the time we received the package to the time that the payment and paperwork was expected back to Nationstar was LESS THAN XXXX hours. We did NOT receive a response from Nationstar until XXXX XXXX ( more than 30 days to respond ; even though, we frequently called for updates ). After the issues were clarified, I was told by XXXX XXXX that the loan modification package was now dated and needed to be updated with a new package in order for us to sign and notarize. On the follow-up calls we were advised by Nationstar that supposedly Nationstar was reviewing the documents and working on a new package that will be mailed to us with shortly. Instead of sending us a new loan modification package, a NEGLIGENT employee at Nationstar stated or noted that we rejected the loan modification which is a total FALSE statement, and we were forced to submit a new package and start all over again. We emphasized this fact to Nationstar when we sent the new package. Now Nationstar is stating that the loan modification has been denied based on some secret calculation that we are not privy to review or question. We have also been given a conflicting response by a Nationstar c/s rep : based on the net present value ( NPV ), it is more financially beneficial to the investor to liquidate the asset ( yes, we owe less than the value of the home ). Of course the home values have improved. Fortunately, for most of the country, the economy and the real estate market has improved. We have seen the effects in our income. After struggling financially as XXXX of Americans had during the deep recession ( when were also forced to filed for bankruptcy protection ), now we are getting back on our feet and are willing and able to keep our home with an adequate loan modification. We can not keep our home by simply bringing the account current. The accumulated payment in arrears is financially prohibitive ; however, a modification of loan will help us keep our home. The failure by Nationstar to provide a prompt solution was NOT our fault. We always cooperated and provided all the documents requested. The delays were not our doing. We followed up almost on a daily basis asking for updates. While all this process was going on Nationstar filed a Notice of Default and more recently a Notice of Trustee 's Sale were filed. Foreclosure is being advertised on XXXX for this Monday, XXXX XXXX at XXXX when we have not received a formal letter from Nationstar with our options and right to appeal their latest decision. This is very frustrating. When the market was bad and home values where drastically lower, the investor was willing to help, and now that the market has improved, it 's better to liquidate the asset, cash-in and leave us without a home. This seems far away from the spirit of helping American homeowners to keep their homes. Private profits over home ownership.
05/21/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 92078
Web
I have been addressing these issues since XX/XX/XXXX when I was granted the attached loan modification by XXXX XXXX XXXX prior to the XXXX XXXX XXXX purchase and subsequent takeover followed by XXXX XXXX XXXX nullifying the loan modification after years of payments in XX/XX/XXXX, violating my consumer and constitutional rights with no recourse. I have addressed these issues both in writing and orally to Nationstar Mortgage but the account history discrepancies have been met with only resistance to include a " pass the buck '' mentality and strategy by Nationstar Mortgage and a simple refusal to provide requested information or to even open an investigation with regard to the loan modification history on the mortgage loan per the attached. As a result of Nationstar 's blatant refusal to honor my claims to the point of investigation, Nationstar has left me with no choice but address these issues with the CFPB to finally get some answers as to how XXXX can execute a loan modification on my mortgage loan that neither XXXX XXXX XXXX nor Nationstar has any proof of when I possess the attached supporting documentation. I am confident that the actions would be of interest to the regulatory and government agencies that oversee the mortgage lending and mortgage servicing industries, which is why I have chosen to address this with the CFPB. NOTICE OF ERRORXXXX. I successfully entered into a permanent loan modification agreement with XXXX XXXX XXXX in XX/XX/XXXX beginning XX/XX/XXXX as evidenced by the attached notarized and fully executed loan modification agreement between me and XXXX XXXX XXXX. XXXX. I am asserting that XXXX XXXX XXXX breached the loan modification agreement in XX/XX/XXXX when XXXX XXXX XXXX refused to honor the loan modification and refused all future payments from me, resulting in breach of contract and wrongful foreclosure - Nationstar refuses to address it. XXXX. I am asserting that Nationstar Mortgage has taken no action in the " breach of contract '' matter and has turned a blind 's eye to the serious consumer and constitutional mortgage servicing violations and breach of contract to further perpetuate the wrongful foreclosure of my property over and over again. REQUEST FOR INFORMATIONI would like for Nationstar as the current mortgage servicer on my loan to answer the following questions since XXXX XXXX XXXX has stated that they no longer own the loan and refuse to address these loan modification issues:XXXX Did I execute a loan modification agreement with XXXX XXXX Loans back in XX/XX/XXXX as evidenced by the attached? XXXX. When my mortgage loan was transferred from XXXX XXXX XXXX to XXXX XXXX XXXX, did XXXX XXXX XXXX honor the loan modification and if so, how long did XXXX XXXX XXXX honor it for and if canceled, please provide the reasons for cancelation. XXXX. Please provide a complete accounting of the mortgage loan from origination with XXXX to the XXXX XXXX XXXX transfer to the Nationstar Mortgage service transfer and please provide all documentation notifying me of each transfer and validating the mortgage loan balance for each transfer with each servicer. XXXX. Please provide a detailed explanation as to why XXXX XXXX XXXX accepted the modified mortgage loan payments from XX/XX/XXXX to XX/XX/XXXX but refused to accept any further modified payments beginning XX/XX/XXXX ; please also outline the reasons for all actions commensurate with a cancelation of the attached loan modification agreement. XXXX. Please provide a detailed explanation of the actions that Nationstar Mortgage has taken in an effort to determine if the XX/XX/XXXX loan modification agreement was valid and why it was canceled upon receipt of many letters submitted by me detailing the situation to include proof of everything to support her claims of breach of contract. Thank you!
09/22/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 92028
Web
We have been trying to resolve the issue of an incorrect escrow account amount which Nationstar has not properly adjusted probably since they Aurora transferred the account over to Nationstar. As a result our payment is consistently in flux because the property taxes have not been properly calculated or a larger amount is calculated so we are charged overages and then added to the payment. In addition, force placed policy was added which is much higher than the insurance we had in place so that also increased our payment.. It has been most frustrating as every time we call we are routed to the XXXX. We tried to reach the assigned dedicated specialist however he has not been available and are routed to the XXXX. That is part of the overwhelming issue. Unfortunately, we fell behind as we are going through a severe hardship due to my wife 's health. We have been in contact with Nationstar to correct these issues but it appears the issue continues to be unresolved and ongoing. Just recently, when we were going to make a payment to avoid being so far behind, we were advised that there was an amount in suspense for approx {$1600.00}, and were asked if we could make the difference by end of XXXX for {$2100.00}. We advised that we would certainly try as we were expecting a check by month 's. The check however was delayed and made the payment in early XXXX via wire. The total monthly amount was not applied and it continues to be in suspense. When we checked the status of payment online, it was not showing. Early this month, it showed that the {$2100.00} payment made in XXXX was being made towards Administration Fees!! We emailed XXXX XXXX and called to ask what happened to the balance of {$1600.00}, and were told that it was in suspense. It appears there is a contradiction when they offer assistance, yet instead of posting the full payment which is why we made that payment of {$2100.00}, they are posting it towards admin fees thus allowing the account to show more delinquency and a reason to foreclose. We communicate with Nationstar also through their online system, but they keep replying that they are researching, but the issue does not get fully resolved. The property taxes are still showing a shortage. As we have told them, when we have fallen behind, we pay more than the actual payments yet they are not applied accordingly, more admin fees are charged, and the payments are escrowed, so how do we keep falling behind on the property taxes?? If there was a shortage, which we feel there was not, then with the extra amounts we are being charged should go towards the XXXX first! We feel that they are taking advantage of the situation to set a sale and charge more money. We are in earnest trying to save our home, but would like to have them properly research the escrow accounts so that we finally have an accurate payment. Another egregious act occurred this week, when a representative identified from XXXX trespassed onto our property knocked on the door under the guise of looking for a " disaster '', our young children were here and it was a very frightening situation. She did not offer an identification and she left the house quickly as I questioned her and she left taking pictures up and down the driveway. This seemed very odd so we looked up the company, and appears it is a subsidiary of Nationstar. We called Nationstar and asked if they were aware of XXXX, we were told they were a Notary company! Upon pressing them, the senior representative in the XXXX advised that per our contract they could do inspections to find out if owners are still occupying the property. XXXX is more than a Notary company and told the Nationstar representative that this was very deceptive practice and a violation, to which she replied that she was sorry and would advise the company. This was not sincere! Pls Help
08/19/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • PA
  • 190XX
Web
On XX/XX/XXXX, we received a trial period modification notice dated XX/XX/XXXX from lender requesting that we make THREE initial trial modification payments after which a permanent mortgage modification would begin. Immediately called and spoke to lender, who CONFIRMED we had fulfilled the lender 's loan modification terms and requirements under the Federal Home Affordable Modification Program ( HAMP ). Lender concluded by stating would send us an application package to be completed and returned before the stipulated deadline, XX/XX/XXXX. However, things capriciously changed. The lender suddenly required payment of the total amount owing in order to bring our account up to date contrary to HAMP, and in spite of the already agreed to Trial Period Plan for our mortgage modification. Nothing about settling our account that quickly after the first three payments came up during my conversation with lender, and there is no evidence of any such provision that allows for a suddenly imposed request for payment in HAMP ; therefore, this action was clearly capricious and arbitrary. With each subsequently returned certified check payment, the stated reason for returning our timely monthly payments is " ... as they are insufficient to bring your account current. '' As of XX/XX/XXXX, the amount the lender is asking in order to bring our account up to date is $ XXXX. It is noteworthy to point out that in the lender 's XXXX trial period notification letter ( see attachment titled, it states in the first question " Q. What else should I know about this offer? If you have taken Step 1 above, and you make your new trial period payments timely we will not conduct a foreclosure sale. '' This statement clearly demonstrates that the lender 's behavior has been, and continues to be, arbitrary and capricious, and in clear violation of the federal government 's Home Affordable Modification Program. The lender executed XXXX foreclosure acts in XX/XX/XXXX and XXXX. For the last year we have made all monthly mortgage payments promptly with certified cashier checks, have not missed a single payment, but yet the lender has returned every check for the last year. NATIONSTAR 'S UNWILLINGNESS TO COLLABORATE WITH OUR ATTORNEYS : Even though lender is well aware we retained XXXX XXXX XXXX in XX/XX/XXXX, it has refused to work with our attorneys towards a quick resolution of this matter. Many telephone calls and legal documents have been sent by our attorneys to lender, which has not responded to these efforts. Lender makes no attempt to respond to case requests in a timely fashion. A recent example is a Notice of Error was sent by our attorneys on XX/XX/XXXX to lender ; to date there has not been any response to this and another Notice of Error. PERSISTENCE OF AND RECENT INCREASE IN UNWARRANTED CALLS : Instead of working collaboratively with our attorneys to settle this matter, we have been receiving several telephone calls with messages to get in touch with lender, even though they do n't seem interested in resolving the matter. The lender has been leaving us several calls instead of becoming engaged in more productive negotiations with our attorneys. FOLLOW-UP ACTION REQUESTED : 1. First, we are asking CFPB intervene to end the lender 's ongoing capricious, arbitrary, and unwarranted actions. These unnecessary ongoing actions of discrimination and harassment have not only adversely impacted our credit rating, but we will invariably encounter difficult and unnecessary delays and hurdles when we later try to obtain mortgage refinancing from other banks. 2. Second, our current monthly ( trial period ) payments of $ XXXX are fixed at an interest rate of 4.625 % for 40 years effective from the modification date ; this needs to be reduced. 3. Third, direct lender to work quickly with our attorneys to resolve this matter.
01/31/2017 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 34293
Web Older American
***NEW EVIDENCE**** NATIONSTAR CONTINUES TO BE A CRIME WAVE DISGUISED AS A LEGITIMATE COMPANY. ***DOCUMENTED CRIMINAL ACTS IN THE PAST 12 MONTHS INCLUDES*** : FAILURE TO MAIL MONTHLY STATEMENTS, EXTORTION, EMBEZZLEMENT, COLLECTING ADDITIONAL PRINCIPAL WITHOUT CREDIT, ILLEGAL ATTORNEY FEES, ILLEGAL INSPECTION FEES, MORE A RANDOM ILLEGAL FEE OF {$500.00} WAS ADDED TO XXXX 2016 WITH NO EXPLANATION TO TRIGGER THE CFPB PROCESS AS JUST ONE EXAMPLE. NATIONSTAR HAS LIED TO THE CFPB AND THEY HAVE ALSO IMPLEMENTED A VISIBLE, CRIMINAL COVER-UP AS THEY ATTEMPT TO STEAMROLL VICTIMS AND STEAL HOMES ILLEGALLY FROM OWNERS WHILE SIMULTANEOUSLY COMMITTING INSURANCE FRAUD, CONSUMER FRAUD, AND SECURITIES AND EXCHANGE FRAUD WHEN YOU INCLUDE THE MASTERMINDS OF THE CRIME WAVE, XXXX XXXX, XXXX XXXX AND XXXX. IN WOULD LIKE TO THANK NATIONSTAR FOR MAILING THESE RECORDS OF THEIR CRIMINAL ACTIVITY WHICH ADDS ADDITIONAL FEDERAL CRIMES TO PROSECUTE, I ALSO WANT TO REMIND EVERYONE THAT THEY FAILED TO MAIL MONTHLY STATEMENTS FOR MOST OF 2016 AS THEY TRIED TO USE THEIR ILLEGAL TACTICS AND ILLEGAL ACCOUNTING IN A SYSTEMATIC, PROGRAMMED FRAUD. I SPOKE WITH A CONTRACTOR FOR NATIONSTAR MORTGAGE AND WAS ALSO ABLE TO CONFIRM WITH XXXX ( A COMPANY THAT WORKS WITH NATIONSTAR AND ALSO SERVICES LOANS ) THAT SYTEMATIC, COMPUTER PRE PROGRAMMED COMPUTER FRAUD IS WIDESPREAD AND COMMON, NOT AN EXCEPTION. IT IS ALSO AN ISSUE THE CFPB IS ACTIVELY INVESTIGATING BECAUSE I WAS TOLD ABOUT IT FROM PARTIES COMMITTING THE CRIMINAL ACTS WHILE CLAIMING THEY ARE " INADVERTENT ERRORS ''. ATTACHED IS THE MOST RECENT STATEMENT FROM NATIONSTAR/XXXX AND XXXX XXXX. YOU WILL SEE THAT THEY MANUALLY TRIED TO CORRECT THE FRAUD ... BUT THE COMPUTER OVERODE IT AND REINSTALLED THE ILLEGAL FEES THEY REMOVED IN AN EFFORT TO COMPLY. {$26.00} A MONTH IS THE LATE FEE ... YET WE HAVE TWO MONTHS IN HOUSE PAYMENTS ADDED ONTO ONE MONTHLY STATEMENT AS RECENT ACTIVITY ... {$1800.00} ( XXXX XXXX XXXX XXXX DOLLARS ). I ALSO WANT TO POINT OUT THAT NATIONSTAR IS USING SELECTIVE DISCRETION ON OWNERSHIP OF THE LOANS. WHEN LEGAL QUESTIONS COME UP THEY START WITH THE STANDARD OPERATING PROCEDURE IN THIS CORRUPT SCUMBAG INDUSTRY, " WE HAVE NO RECORD OF THE PRIOR SERVICE '' ... PROGRESSED ONTO " THEY SAID NO ERRORS '' ... BUT MOVED ONTO ANSWERING THE CFPB COMPLAINTS AGAINST XXXX MORTGAGE AND XXXX BECAUSE THEY KNOW, LEGALLY, THEY OWN THE LOAN AND ALL THE ACTIONS ASSOCIATED WITH IT, PROFIT OR LIABILITY, ARE THEIRS TO OWN. THIS CRIMINAL NETWORK HAS NO CUSTOMER SERVICE FEATURE. THAT IS ALL 100 % FRAUD. ***LOAN MODIFICATION FRAUD*** WHEN WE APPLIED FOR LOAN MODIFICATION ... THE DENIAL LETTER CAME OUT BEFORE THE " WE WILL REVIEW FOR NEXT 30 DAYS LETTER ''. I WILL PROVIDE COPIES UPON REQUEST, THEY ARE FILED AWAY IN PREPARATION OF A LAWSUIT AND OTHER ACTIONS IF REQUIRED DUE TO CONTINUED NON-COMPLIANCE. EXTORTION, EMBEZZLEMENT, MISREPRESENTATION, CRIMINAL FRAUD, INTENTIONALLY AND CRIMINALLY DEFRAUDING THE U.S. GOVERNMENT AND VARIOUS INSURANCE INSTRUMENTS, ILLEGAL FORECLOSURE, FAILURE TO COMPLY REGULATIONS AND LAW, MORE, HAVE ALL BEEN DOCUMENTED REPEATEDLY BY NATIONSTAR AND ENDORSED AND EMBRACED BY FORTRESS INVESTMENTS. THERE IS NO PROFIT IN LOAN SERVICING. THE INCOME COMES FROM CRIME. THE CRIME IS COMMITTED USING DECEPTION. IF NATIONSTAR IS REALLY THIS INEPT ... WE CAN EXPLAIN AGAIN. LOAN ORIGINATION FRAUD ... ILLEGAL ESCROW FRAUD ... ILLEGAL INSURANCE FRAUD .... ILLEGAL CONSUMER FRAUD .... ILLEGAL INTENTONALLY DEFRAUDING A XXXX XXXX XXXX XXXX ... PRISON TIME FAILURE TO PROPERLY ACCOUNT FOR ALL FUNDS AT ALL TIMES ... ILLEGAL ADDING RANDOM ILLEGAL FEES .... ILLEGAL BLAMING A COMPUTER THATS CAPABLE OF STEALING BILLIONS IN SECONDS???? STILL YOUR PROBLEM ... YOU OWN IT ... YOU PROGRAMMED IT ... PAY YOUR LOSSES FROM YOUR PROFITS. IT 'S THE LAW IN BUSINESS AND BANKING.
11/10/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 79928
Web
On XX/XX/XXXX, my home was unfairly foreclosed by NationStar Mortgage , LLC. When I originally purchased my home in XX/XX/XXXX, XXXX XXXX serviced serviced my loan and in my original loan I had no escrow. I paid taxes and insurance separately. XXXX serviced my mortgage loan after XXXX and XXXX honored my original loan and did not collect additional escrow. In XX/XX/XXXX, Nationstar Mortgage , LLC began to service my loan and they fraudulently added escrow to my original loan note. Nationstar Mortgage unlawfully collected escrow from my regular monthly mortgage payments and in XX/XX/XXXX they began to return my monthly mortgage payments back to my bank. I called Nationstar Mortgage , LLC to inquire on why they returned my payment. They claimed it was because I did n't have insurance on my home and they needed to collect the entire escrow amount for taxes/insurance instead of my regular monthly payment of {$560.00}. I explained that I 've never escrowed and I 've always paid my taxes and insurance separately. They asked me to fax proof of insurance and I did just that. The next month they did exactly the same thing and refunded my payment again. I called them again and they claimed they never received my fax. I sent in proof of insurance again and sent my mortgage payments once more. This time they acknowledged receipt and claimed they would correct the escrow error in their system. That did not happen as they continued refunding my mortgage payment for the next 5 months. Nationstar Mortgage negligently foreclosed on my home despite the proof of insurance they asked me for. I went as far as conference calling them with my insurance agent on the phone where she explained to Nationstar 's customer service XXXX that I did indeed have coverage and had not lapsed since I had been their customer, from XX/XX/XXXX-XX/XX/XXXX. Nationstar Mortgage , LLC sent me a letter acknowledging that I had insurance coverage and stated they were going to credit me for overpaying and they were going to correct that information in their system. That obviously never happened. They never corrected it and every time I would call them to inquire on why they were still reimbursing me my mortgage payments, no one knew what I was talking about since there were no prior notes made from their reps informing them about the escrow issue being resolved. At XXXX point I phoned Nationstar Mortgage and I was told that I had over {$4700.00} in escrow balance with them and that from there they were going to pay my taxes and insurance. They never paid my property taxes nor did they credit me back for the insurance amount they negligently placed on my mortgage note. I stopped sending payments to them in XX/XX/XXXX because they continued sending my payments back and they refused to work with me to resolve this matter. Please see my attached documents that verify proof of insurance, proof of property taxes that I 've paid from XX/XX/XXXX-XX/XX/XXXX. I had a previous mortgage loan with Nationstar Mortgage , LLC for a home I briefly owned in XXXX, XXXX. That property was foreclosed on back in XX/XX/XXXX or XX/XX/XXXX. I bought the home for {$320000.00} in XX/XX/XXXX and when Nationstar foreclosed on it the property was valued at about {$240000.00}, which is what they sold it for. NationStar began to send me collection invoices for the difference of about {$77000.00}. Then the last statement I received from them was for about {$150000.00}. Next thing I know they are servicing my home loan for my home in XXXX and insisted that my home loan had escrow. Some of the statements I began to receive from them had my name and the XXXX, XXXX address and loan number with my XXXX home loan amount. I strongly believe they confused the loans and wrongfully foreclosed on my XXXX homestead property and forced me and my XXXX sons out of our home!!
07/31/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Application, originator, mortgage broker
  • FL
  • 32258
Web
Please see the below letter submitted to the Fl XXXX. Dear XXXX XXXX, In XXXX I filed a complaint with the CFPB ( complaint # XXXX ) detailing the above XXXX events. I received a letter from Nationstar indicating that they take these complains seriously and would research. In XXXX, I received another letter that they were still researching and needed more time, but would respond back in early XXXX. Late XXXX, when I received no additional correspondence on this matter I called the CFPB for an update was told they have received any updates either. So I decided to file another complaint but this time with the XXXX. Shortly after I sent the complaint to XXXX, I received a letter from Nationstar advising my payment was set to adjust in the XXXX of 2016 and would effectively triple from what I am currently paying. They also offered some refinance options so I called again. This time the sales rep said it is their policy that they need a credit report in order to quote pricing. I asked why and he advised so they could see all my debts. I inquired further as I was applying for a HARP loan where debts are not factored into ratios and he quickly backtracked. I told him to assume my credit score was XXXX and the LTV was 125 % or less.. He still refused to provide a rate quote so I reluctantly gave permission to pull my credit and he accessed my current loan file for the application. Rates were still much higher than my original quote ( 5 % ) so I asked him to have a supervisor call me. He said he would, but to this date, I have not received disclosures or a call back from his supervisor. XXXX XXXX I received a call from XXXX XXXX from Nationstar 's Customer Relations team in reference to my XXXX complaint. He asked a few questions and stated that the CFPB complaint was resolved. I advised that to my knowledge that it was n't as both letters received said it was still being researched. He read the letters while we were on the phone. He said I was correct and that the complaint was closed out in error by an employee who was no longer with the company. I explained what occurred to XXXX and he said he would make this right and would have a loan officer call me to take a fresh app and do what he could to honor the rate. Within an hour XXXX XXXX, a Loan Officer, called me and left a message. After a few days of playing phone-tag we connected. XXXX said he needed to take an application and view my credit. He said he could use the same report from my last call back in early XXXX. He took the app and quoted me a rate of 5 %. So I rehashed the entire story again and he said we would speak with XXXX and call me back the next day. A week went by and nothing from XXXX so I left him a message. 2 days later still nothing so I tried calling him again and this time decided to call his manager, XXXX XXXX, whose name and number were on his voicemail. I left XXXX XXXX messages a day apart and finally she called me back and left a message advising she was in training the day prior and is here to help. Since then I have left her XXXX additional messages over a XXXX week period with no return calls. On the afternoon of XXXX XXXX I decided to call XXXX back and surprisingly he answered. I let him know that XXXX and XXXX went dark and this still has not been resolved. He apologized as he said he thought it was handled. He said he would call me back the next day with a status. A few days later I still did not receive an update so I left a message for XXXX. To this date, nothing I feel like Nationstar is doing everything in their power to prevent me from refinancing using the governments HARP program. I have been very persistent with this as I understand the regulations but I am very concerned that this is also occurring to numerous other consumers dealing with Nationstar who are not as savvy with the law as I am
04/04/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 33707
Web
I am homeowner XXXX XXXX WHO NEED TO SAVE HIS HOME. XXXX XXXX XXXX, XXXX IS ORIGINAL BANK and i recived UNIFORM FINAL JUDGMENT OF FORECLOSURE AND SALE DATE ON XXXX/XXXX/2016 I beg you to help with canceling foreclosure sale on XXXX/XXXX/2016, i am willing to do any loan modification, mediation, loss mitigatin, please help me and our family to save our home.XXXX XXXX sold loan to XXXX end i just find out that XXXX sold this loan to Nationstar loan # XXXX i wasnt notified, i need to do loan modification ASAP and Nationstar only intersted to foreclose, they dont give a chance to do loan modificatin, i just got statement where they charge me for legal fee XXXX, property inspection XXXX $ title lien search XXXX XXXX prior lender expense XXXX XXXX escrow XXXX $ they just purchased this loan from XXXX and now FRAUDULENLY Creating chages out of knowere and want to sell my house.MY family beg to stop this FRAUD.WE willing to do loan XXXX need to keep roof over heads I am homeowner WHO NEED TO SAVE HIS HOME BANK XXXX XXXX, XXXX IS ORIGINAL BANK and i recived UNIFORM FINAL JUDGMENT OF FORECLOSURE AND SALE DATE ON XXXX/XXXX/2016 I beg you to help with canceling foreclosure sale on XXXX/XXXX/2016, i am willing to do any loan modification, mediation, loss mitigatin, please help me and our family to save our home.Bank of XXXX sold loan to XXXX end i just find out that XXXX sold this loan to Nationstar loan # XXXX i wasnt notified, i need to do loan modification ASAP and Nationstar only intersted to foreclose, they dont give a chance to do loan modificatin, i just got statement where they charge me for legal fee XXXX, property inspection XXXX $ title lien search XXXX XXXX prior lender expense XXXX XXXX escrow XXXX $ they just purchased this loan from XXXX and now FRAUDULENLY Creating chages out of knowere and want to sell my house.MY family beg to stop this FRAUD.WE willing to do loan modi need to keep roof over heads As homeowner in danger of Foreclosure sale on XXXX/XXXX/2016 my mortgage bank was XXXX XXXX XXXX, i was late on payments, So XXXX XXXX XXXX was trying to foreclose on me, But i didnt got no XXXX XXXX no loan modification, so later i realized that loan was transfered to XXXX and just now XXXX transfered this loan to Nationstar, but Because Of Bank XXXX XXXX was my bank I am covered by National Mortgage Setlement, Nationstar doesnt give me option to do loan modification and only proceeding towards Foreclosure sale which violates National Mortgage Setlement Agreement, Fraudulently under Consumer Financial Protection Bureau CFPB Rules for Servicing Loans in Default, Nationstar violated almost all rules in book and like loanshark they interest only in getting house and going in foreclosure sale. Government through you gave us last chance, last hope ... Please Help us to save HOME Open to all loan modification willing to work any- ANY possible scenario.this bank chargeXXXX,XXXX1lega As homeowner in danger of Foreclosure sale on XXXX/XXXX/2016 my mortgage bank was Bank XXXX XXXX XXXX i was late on payments, So bank XXXX XXXX was trying to foreclose on me, But i didnt got no Mediaton hearin no loan modification, so later i realized that loan was transfered to XXXX and just now XXXX transfered this XXXX to Nationstar, but Because Of Bank XXXX XXXX was my bank I am covered by National Mortgage Setlement, Nationstar doesnt give me option to do loan modification and only proceeding towards Foreclosure sale which violates National Mortgage Setlement Agreement, Fraudulently under Consumer Financial Protection Bureau CFPB Rules for Servicing Loans in Default, Nationstar violated almost all rules in book and like loanshark they interest only in getting house and going in foreclosure sale. Government through you gave us last chance, last hope ... Please Help us to save HOME Open to all loan modific
10/01/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • OK
  • 74135
Web
I have fallen behind on making post-petition mortgage payments since last XXXX and there is a hearing date coming up on XXXX, to dismiss my chapter XXXX bankruptcy which was filed back on XXXX. Apparently, there is a strange statue within the foreclosure procedures in Oklahoma, that requires the lender to not only conduct a public auction, but also complete was known as a " Confirmation of Sale '' ( COS ) .From what I 've been able to understand, the judge either grants or denies the COS. If the sale is confirmed then that action will complete the foreclosure process. The bank Nationstar XXXX NSM XXXX, will then transfer the loan to the Real-estate owned ( R.E.O. ) dept. and then on to eviction. The property was sold at auction on XXXX, and purchased back by NSM at auction for $ XXXX. I filed bankruptcy on XXXX, prior to NSM completing the COS process, which means the sale has never been fully executed.What has happened ; is because I filed the chapter XXXX bankruptcy on XXXX, it interrupted the foreclosure process and the completion of the COS. The reason the bankruptcy is still active is because the chapter XXXX bankruptcy, was converted to a Chapter XXXX on XXXX was to complete all of the steps to approval of a chapter XXXX bankruptcy plan. I completed the " meeting of the creditors '' which NSM did not contest even though database system it shows the house was purchased at auction for XXXX on XXXX. NSM DID NOT motion the court that the home was sold prior to the original BK filing on XXXX. The BK plan consists entirely of late mortgage payments. I spoke with NSM in the bankruptcy department in an attempt to again, re-establish post-petition payments and or arrange modification to include post-petition payments so that the loan can be brought current. First in XXXX of 2015 to no avail again in XXXX of 2015 with no luck, so that I could resume my post-petition payments and no one would give me an amount that was due.Again beginning XXXX, I discussed with a bankruptcy supervisor by the name of XXXX XXXX XXXX ID # XXXX. During this conversation XXXX XXXX attempted to remove what was referred to as a " CODE XXXX, '' according to XXXX the code stood for FORECLOSED. This code prevents any viewing of delinquency nor current or late payments due. XXXX opened a special request to have the code XXXX removed, the code should not be allowed to co-exist within a chapter XXXX XXXX reorganization ) bankruptcy, XXXX could not understand how the system could reflect home sold as well as active chapter XXXX. She stated that she had never seen anything like this and would need review from the legal team. Conclusion : XXXX was unable to open a review for any workout plans or payment options due nor due dates, because of an eternal, code XXXX. XXXX, I spoke with NSM agent XXXX ID # XXXX and advised that she can see the request from XXXX, however the code XXXX remanded. She advised the review is still pending for the matter, and to call back in a few days. I called back on XXXX and spoke with another agent named XXXX ID # XXXX, and was advised code XXXX not removed, review still pending. I called back on XXXX and spoke with another BK Supervisor XXXX XXXX ID # XXXX and was advised that XXXX had resigned from the company two weeks prior. However, that he could see her notes and the request for the legal team to review the concerns that had been raised by XXXX on XXXX. On XXXX, I spoke with XXXX final manager named XXXX XXXX ID # XXXX, that apologized for the lengthy review. XXXX advised the conclusion from the legal to shows NSM, is not going to remove the code XXXX filing bankruptcy XXXX ; after the execution of sale on XXXX, interrupted the COS process.He said that NSM is going to wait until the chapter XXXX bankruptcy is either dismissed or discharged. Then complete the COS and start eviction.
04/07/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 75069
Web
Several years ago, as a life-long XXXX XXXX XXXX customer, they sold my Home Mortgage to Nationstar Mortgage. ( I was given no say as to this being done. ) I am a XXXX Person receiving SSI, and as such I participate with XXXX County Texas ' " Property Tax Deferral Program ''. Much like those programs in other states, this allows our XXXX Taxes to be deferred until the property is sold or transferred to another owner. ( The combined accrued Taxes and Mortgage are less than XXXX of what this house would sell for, and that percentage is decreasing with each passing year. So there are no concerns for the county or Nationstar about getting their monies. I have never missed or been late on a mortgage payment either - Nationstar takes it out of my XXXX XXXX XXXX account each month automatically - so it will never be late or missed. ) The Property Taxes accrue with interest, BUT WITHOUT PENALTY AND WITHOUT BEING CONSIDERED DELINQUENT BY XXXX COUNTY - OR XXXX XXXX XXXX FOR THE YEARS MY MORTAGE WAS WITH THEM! XXXX XXXX XXXX was aware of this, had all of the necessary paperwork, and by Nationstar 's own admission transferred it all to them when they sold the mortgage to them. Again, XXXX XXXX XXXX had no problem with this Property Tax Deferral - and I never heard anything from them in the years that my mortgage was with them. A few months after they sold my mortgage to Nationstar, I got the XXXX of now a XXXX or so letters from Nationstar stating that my Property Taxes were Delinquent - which they are not, and threatening foreclosure if I did not pay them immediately. I called Nationstar, they admitted that there had been problems with the transfer of Mortgages from XXXX XXXX XXXX, they saw in their system that I was in a Property Tax Deferral Program, but that the actual paperwork, " had been lost or misfiled during the transfer from XXXX XXXX XXXX '' to them ... At their request, They spent several weeks trying to locate that paperwork - sending me the same foreclosure-threatening letters every few days in the meantime. After XXXX or XXXX of those letters, I called them again, and arranged to have the paperwork sent from XXXX County sent to them again. ( The woman at XXXX County laughed and said, " XXXX, this is about the XXXX time that I have had to do this for Nationstar in the last month. What is wrong with them? I 'll send them the info today, and no worries, your property taxes are NOT delinquent. ) A week or so after that, Nationstar confirmed that they had received everything they needed and had corrected the errors on my account, and that this would never happen again. Then last year at this time, the beginning of XXXX 2014, they began sending me the same " Delinquent Taxes '', foreclosure-threatening letters AGAIN on a weekly basis. AGAIN I called them, they were very sorry for the " erroneous letters '', and they told me that they had everything they needed, that I should not have received such letters AGAIN, and again told me that I would never get such letters AGAIN. BUT AGAIN YESTERDAY they began arriving in the mail ... I have a XXXX requiring weekly to monthly surgeries - hence my XXXX Status that Nationstar is aware of - they are even aware of the fact of my weekly to monthly surgeries. I am about to go through a series of weekly surgeries through XXXX. To have to deal with this harassment, ineptness, incompetence, maliciousness - by choice or carelessness, would seem to violate all sorts of Lending, Mortgage, Harassment, and ADA Laws. It is time to make Nationstar pay for this malicious choice or carelessness so that they learn from it - rather than brush their countless mistakes under the carpet, and repeat them over and over on a yearly basis. This will be a win, win for all involved, including Nationstar, in the long run, if they become a more efficient organization!
09/11/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • MA
  • 02151
Web
I have been trying to work with Nationstar Mortgage Company since XXXX of XXXX, when they returned our payment for being late. In approx. XXXX of XXXX I tried to do a modification, at that time I was working XXXX jobs and would have definitely qualified for a loan modification. I faxed them all the required documents and got a receipt from the fax machine that all XXXX pages had gone through. I waited to hear from them for a couple of weeks but they never contacted me so I called them and they then told me that there were pages missing from the fax I had sent. In XXXX of XXXX, I had to leave my job because my daughter had begun taking XXXX in XXXX and my husband was diagnosed with XXXX XXXX XXXX. I had no one to help me take care of them so I resigned from my full time job. In XXXX of XXXX I received a letter about a foreclosure sale. I filed Chapter XXXX ; which stopped the foreclosure sale and the mortgage was discharged. I then tried to negotiate a deed in lease/deed in lieu with Nationstar. They informed me that someone would be contacting me from Tenant Access. A few days later XXXX XXXX from Tenant Access contacted me and made arrangements to come out to the property. That same day he drew up a lease agreement that we all signed ; however the dates were intentionally left blank. When I informed Nationstar about the progress on the deed in lieu/deed in lease, they did not seem happy that Tenant Access had done the lease agreement. This agreement stated that we would rent the property for XXXX and receive {$3000.00} at the end of the lease. We then found out that their was a lien on our property that was an error because my husband 's cousin had the same name. I physically went to the registry of deeds and found out that the lien had been released in XXXX of XXXX ; however, in XXXX Nationstar 's legal dept still had not resolved the lien issue. I was then told that I had to complete the deed in lieu before I could get a new lease agreement. Months went by and I left messages and sent emails to Nationstar, but no one got back to me. In XXXX of XXXX I received an email from Nationstar stating that my deed in lieu file had been closed due to no contact. I also found out in XXXX of XXXX that I could qualify for a {$50000.00} grant, but I needed a letter from my mortgage company dated within the last 30 days stating my home was in foreclosure. I requested a new letter from Nationstar, but I never received it so I lost my chance for the grant money. After that I did not hear anything from Nationstar and they started sending me statements again. In XXXX of XXXX I received a letter about a foreclosure sale that would be held on XXXX XXXX. I was able to get a 60 day postponement though the XXXX. I called Nationstar and left a message asking them to contact me because I was interested in trying to do a HAFA Short Sale. They never called me back, but they sent me the HAMP paperwork. The paperwork was dated XXXX XXXX and it stated that it had to be back to them by XXXX XXXX ; however I did not receive the paperwork until XXXX XXXX. I called them about this problem and they told me not to worry about the date, just send in the completed package asap. On XXXX XXXX I overnighted the paperwork to them. When I called them to make sure they received it, I was told that it was too late because the foreclosure sale was set for XXXX XXXX. I called my HUD counselor at XXXX and she contacted them for me. They told her that they would process my paperwork, but they would not cancel or postpone the foreclosure sale. Today I called the investor that is interested in doing the Short Sale and he said there is not enough time. Nationstar has changed my rep several times, they never return my calls or emails. I feel that they dragged out every process and never really wanted to help me save my home.
09/16/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 95070
Web
A complete stranger to the transactions, NATIONSTAR MORTGAGE LLC ( " NATIONSTAR '' ), has caused a co conspirator called XXXX XXXX XXXX as a foreclosure trustee to falsify instruments and file those in county recorder falsifying that there is a default when not only there is no default and ALL payments on a non existing loan has been received by the pretender lenders but also as the affidavit of ex police officer and currently private investigator, XXXX XXXX XXXX XXXX shows per attached, NATIONSTAR and its co conspirators such as XXXX XXXX XXXX and others have been involved in securities fraud and mortgage fraud which is covered under Title 18 USC 471 which has a penalty of 20 years in prison per count plus monetary penalties, so if these criminals did it for XXXX times, that is XXXX years in prison. Title 18 USC 471 cites " Whoever, with intent to defraud, falsely makes, forges, counterfeits, or alters any obligation or other security of the United States, shall be fined under this title or imprisoned not more than 20 years, or both. '' Source : https : XXXX. This is in addition to all other criminal activities completed by these criminals which include but is not limited to Cal. Penal Code 532f ( a ) 4 which cites " ( a ) A person commits mortgage fraud if, with the intent to defraud, the person does any of the following : .... ( 4 ) Files or causes to be filed with the recorder of any county in connection with a mortgage loan transaction any document the person knows to contain a deliberate misstatement, misrepresentation, or omission. '' and violation of Penal Code section 115, subdivision ( a ) which cites " " ( a ) Every person who knowingly procures or offers any false or forged instrument to be filed, registered, or recorded in any public office within this state, which instrument, if genuine, might be filed, registered, or recorded under any law of this state or of the United States, is guilty of a felony. '' Moreover, please see attached XXXX of CFPB in support of appeal of another homeowner and at the request of the XXXX circuit court of appeal which was recently submitted to the XXXX circuit court of appeal which with ample substantiation essentially stating that trustees and attorneys such as XXXX XXXX XXXX are in fact and in law debt collectors and subject to FDCPA. As such, I am respectfully requesting that CFPB not only fines these criminal establishments such as NATIONSTAR and XXXX XXXX XXXX but also revoke their debt collection license and ensure that all their officers and directors are imprisoned, their personal assets are garnished as result of countless criminal conduct they have committed against XXXX of XXXX of people perhaps even XXXX of homeowners. CFPB has the means, the resources and as it corroboratively articulated in the attached XXXX authored by CFPB, the Bureau ( " CFPB '' ) is the first agency ever to have general rulemaking authority under the FDCPA. Pursuant to that authority, the Bureau issued an advance notice of proposed rulemaking on debt collection in XX/XX/XXXX. See Debt Collection ( Regulation F ), 78 Fed. Reg. 67,848 ( XX/XX/XXXX ). Moreover, NATIONSTAR MORTGAGE so called " assistant secretary '' ( a robo signer ), falsely and fraudulently has declared under penalty of perjury that " The mortgage servicer has tried with due diligence to contact the borrower as required by California Civil Code 2923.55 ( f ) .. ' when not only these charlatans have received my notices of rescission multiple times ( see attached ) but I declare under the penalty of perjury that by pure accident I checked the county recorder 's registrar and accidently found out that on XX/XX/XXXX, without notifying me and when I have not been contacted by these criminals, who have fraudulently filed yet another forged, untrue and false instruments in countyrecorder.
04/21/2015 Yes
  • Mortgage
  • FHA mortgage
  • Application, originator, mortgage broker
  • TX
  • 77044
Web
On XXXX XXXX, XXXX we were approached by Nationstar Mortgage and offered a better interest rate for refinancing our home than the one we had. We informed Nationstar that we were already in the refinance process and about to close with XXXX XXXX Bank. Then on XXXX XXXX, XXXX we submitted the application for the refinance process with Nationstar. Our credit check was ran and we were awaiting response from Nationstar for further instruction on appraisal scheduling. Then the appraisal was done and now we were waiting for the closing date information from Nationstar. We submitted additional documentation that was required for our credit check. During this time we were notified that we were approved for the loan. After this no follow-ups were done and we were not kept informed of the loan status/closing date. About mid XXXX XXXX we contacted XXXX XXXX ( our assigned loan officer XXXX # : XXXX ) to inform him that we were going to cancel the refinance process with Nationstar Mortgage due to their poor time management and lack of communication with us. At this point he showed no interest as to how to resolve the issue, he simply replied, ok. We also communicated that we would be reporting this to his manager, XXXX ( or like agency ), as well as his XXXX license number. Now XXXX began to probe to find the root of our dis-satisfation and stated that he will make this right by " accelerating '' the process so that we may close within the next or latest next two weeks. We were not confident that XXXX could deliver but he assured and reassured us that he could speed up the closing date. During this phone conversation XXXX ( nor anyone at Nationstar ) did not inform us of why the closing date was taking so long. Please note that on XXXX XXXX we communicated to XXXX via email that we did not approve any additional credit checks. For approximately 2 1/2 weeks we did not hear from XXXX again. So due to our frustration we refused to speak to him and in turn sought out his manager. We got the run around when attempting to speak to a manager as other co-loan officers refused to transfer our call and instead they notified XXXX that we were seeking to complain to his manager. XXXX contacts us only to tell us to stop threatening him with reporting him to his manager. Finally after several attempts we spoke to XXXX XXXX ( manager at Nationstar ) and explained our situation, which he already had knowledge about as he was XXXX of the persons we spoke to when attempting to reach a manager, but failed to assist us since it resulted in a transfer/call back from XXXX. XXXX XXXX researched our loan status and he stated that we are having difficulty being approved, which was a complete shock as we were about to close with XXXX XXXX Bank back in XXXX XXXX with no issues. At this point is when we find out that our credit was ran again for evaluation even after we stated we did not approve additional credit checks. Nationstar set false expectations for us stating that the longest a refinance loan procedure could take, ( keeping in mind approval/title complications ) would be around XXXX45 days. For us it has been roughly 150 days and we have yet to close. Why did it take 150 days +/- to find out that we do not qualify and why did we have to file a report to be given this information? And worst of all, due to the multiple credit checks by Nationstar our credit score has declined. Now we ca n't refinance our home. It was n't until after we spoke to XXXX XXXX ( XXXX, five months later ) that we were told we have to pay some accounts off to qualify, which we agreed to. We were never contacted by Nationstar again. It seems as if refinancing our home with Nationstar perhaps it is not in their best interest financially but after all they were the ones who approached us so that we would not refinance with XXXX Bank.
11/11/2015 Yes
  • Mortgage
  • Other mortgage
  • Settlement process and costs
  • MD
  • 20735
Web
Good morning, My name is XXXX XXXX and I am the personal representative of my deceased parents ' estate. My mother passed XX/XX/XXXX. My father passed XX/XX/XXXX and at that time he had a reverse mortgage. Since my father 's passing, the family has complied with EVERY request in our efforts to keep the family home. However, XXXX XXXX XXXX of XXXX, XXXX on behalf of Champion Mortgage of XXXX has illegally practiced dual tracking and continued to aggressively move forward in scheduling foreclosure and sale of our property for XX/XX/XXXX which would render my daughter, her XXXX-month old baby, and XXXX other sons homeless. The foreclosure sale has been recently posted several times in the XXXX. XXXX XXXX XXXX is a law firm notorious for assisting reverse mortgage lenders with illegal dual tracking, which was practiced throughout this process in dealing with my family. In our efforts to satisfy the loan, Champion Mortgage has disallowed us our legal right to six months in which to satisfy the loan with XXXX additional 90-day extensions if needed. To receive those extensions, the family would need to show that it 's actively arranging financing, which we have shown numerous times. We 've had a ratified contract on the property since XX/XX/XXXX. The information shared with you represents a national problem with reverse mortgage lenders, and their unfair, unethical, immoral and illegal practices. These practices take advantage of the family at a vulnerable time, placing them at risk for eviction and homelessness. Dealing with these unethically companies adversely affects the well-being and health of the heirs of deceased homeowners. These practices continue to break the public trust regarding banks, reverse mortgage lenders and their attorneys. Additionally, my daughter who had been living with my parents at the time of their deaths and still resides in the home is the buyer. Her lender, XXXX XXXX has caused the delays which is well-known to Champion Mortgage. XXXX XXXX was contacted and began their loan application process XX/XX/XXXX. Over the past eight months with XXXX, we 've had to suffer through XXXX different loan processors while they continually ask for extensions of time in which to process the loan application. Yesterday, XX/XX/XXXX the family, our realtors and title company were all XXXX prepared and hoped to close/settle as demanded by Champion. However, XXXX did not communicate with us the day before nor the entire day of XX/XX/XXXX except to say in the morning via email that they were not ready and then in the evening after banks had closed. In the evening, XXXX 's underwriter called my daughter and suggested that they might be ready by XX/XX/XXXX which they know is after XX/XX/XXXX date of the scheduled foreclosure and sale of our property. They then sent an email requesting additional information -- a letter from her tenant/brother explaining why he paid his rent with a cashier 's check and does not have a regular checking account! As the personal representative over the estate, I have been in constant contact with all involved throughout this process and immediately facilitated every requested submission of information to Champion Mortgage/Nationstar and XXXX XXXX. I 've also recently paid the property taxes. As a professional realtor and retired HUD professional, my realtor has remained in constant contact with Champion Mortgage, sometimes holding on the phone for over 30 minutes in her efforts to obtain and/or provide information. My daughter has immediately provided every requested document, many times twice. Her realtor has provided every requested document and remained in constant contact. The title company began it 's process early on to avoid any possible glitches. Because our contract was ratified XX/XX/XXXX, we are exempt from the new TRID law app
08/13/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • LA
  • 70131
Web
Dear Sirs and Madams, We are addressing this correspondence to your office in the hopes of receiving assistance with the current dilemma involving Nationstar d/b/a XXXX. XXXX XXXX XXXX. We refinanced on a property that has been in our family for over 4 decades in XXXX to do light renovations and repairs. However in XXXX our family was devastated with the unexpected decline in our mother 's health. She was diagnosed with XXXX and she had to stop working and needed care so we began taking care of our mother at her residence. Then and there our financial hardships began. Our major needed necessities such as mortgage, utilities, healthcare, etc. started to become very difficult to maintain as we were also impacted by other uninsured medical expenses in order to maintain the quality of care our mother required. The emotional impact of the loss of our mother also affected the business, the events planning and expansion of our business ventures to come. As a result of the aforementioned unfortunate event we were faced with the decision to contact Nationstar for the loan modification in effort to reinstate our good standing and reorganize our business. The struggle continued and near the end of XXXX it started to get worse. It began when Nationstar put a forced-placed insurance on our property and we were told once we had put our regular commercial insurance back on they would take off their forced-placed insurance from our monthly note and our payments would go back down to our normal monthly rate. We fell behind on ( 3 ) three months on our monthly note in the middle of XXXX. We sent a monthly payment of {$1000.00} on XXXX to Nationstar, that they filed and stamped and then returned the check on XXXX with a letter stating it doesn't meet minimum amount due.To note we were in the 1st steps of a loan modification. We sent Nationstar a certified mailed check of {$4200.00} in XXXX to catch up with our mortgage, which they cashed, and 2 weeks later they sent it back XXXX. Feeling very concerned we called to find out what was the problem on the returned checks and the agent said it was not enough according to her screen. Then she said her screen was showing we owed {$5500.00}. So after hanging up we went to the screen ourselves to verify the amount and to our total surprise it showed an accelerated amount of XXXX. XXXX weeks later on XXXX we sent a cashier 's check of XXXX to Nationstar mortgage to urgently and desperately become current on our mortgage and Nationstar sent those funds back as well. We called Nationstar to see why those funds were sent back and we could not believe they had told us that we sent them a Cease and Desist letter which was a total unbelievable fabrication on their part and very upsetting that such a major corporation would say something like that. We asked the agent could she tell us who signed or wrote the letter and could she please send us a copy of this so-called letter we know we did not write. She said sure and put us on hold for a few minutes and when she returned to her amazement she told us the letter was not there. She said it had only indicated on her screen that there was one. In closing the reasons we are suffering this devastating horrible turn of events, where our livelihood and legacy is currently being taken away from our family and community. According to Nationstar the reasons behind their denial of our much needed loan modification was due to condemnation and incomplete paperwork. Our building has never been condemned and were left in the dark on the " incomplete '' paperwork. They denied us the opportunity to get back in good standing with them. Now we suffer in agony due to an unjust and intentional sheriff sale. We hope and pray that the CFPB will investigate this matter and help us restore our lives. Sincerely written, XXXX XXXX
05/01/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • GA
  • 30017
Web
My wife and I have been separated since XXXX of XXXX. She stayed in the house. In XXXX of XXXX, she informed me she was moving out and filing bankruptcy. The mortgage was 3 months behind. I contacted the Mortgage company-Nationstar and discussed getting the account current. XXXX XXXX ( first name, they will not give out full names ) informed me that if I made 3 consecutive payments that they would adjust my account current. This conversation took place at the end of XXXX. He stated that the payment due at the end of XXXX would be the first of 3 consecutive payments to bring the account current and that the first payment would count as my XXXX XXXX payment. Later I was told that the payment due at the end of the month was for XXXX and another payment was due the next day. I was very careful to insure that I would not have a payment due 2 days in a row. XXXX XXXX insured me this was not the case. He informed me the payment was {$1700.00} and due on the first of the month. I told XXXX XXXX that I was retired and on XXXX and that if my pension deposit, which is the XXXX of the month fell on the weekend or a holiday that it might take a few more days to get there. he stated that would nt be a problem because there is a 2 week grace period on there accounts. He also told me that because my wife was filing bankruptcy that they could n't send any paperwork to verify this agreement. I told him I was very uncomfortable sending such large amounts of money without the mortgage acknowledging this payment. He was adamant that this was the only way they could do it. I continued in XXXX faith and sent 4 monthly payments. I was not getting statements and had to call my pay ments in for electronic transfer. two months they gave me a payment amount which was about {$20.00} different from the one XXXX XXXX had given me, I inquired with the Nation star representative each time. They told that they database gave them this number and that was the only thing they could process. The computer would n't accept anything else. After phoning in 4 payments and paying what the representative told me to pay, I received a foreclosure notice. I called Nationstar immediately. I was told by the representative that they did n't get several payments. I had copies of my bank statement made and sent to Nationstar, XXXX through XXXX, I called back and the next representative pointed out that 2 payments were {$20.00} off and 2 were late, I told him that the payments were made on the phone with their representative who directed me to pay that amount. I told him that I had discussed the due date with XXXX XXXX and he told me the grace period allowed to the payments to arrive a few days late. This representative told me that was not true and this trial period only proved that I was not responsible enough to handle this account. I asked him if he would turn a family out of their home for a {$20.00} discrepancy and he said yes. This person was very belligerent. He indicated that the only recourse was at this point was to apply for a Making Homes Affordable loan. I sent the application package in XXXX XXXX, XXXX, sending duplicate copies of the entire package, one by E-mail and one by Fax. I have all receipts. I called back the next week and was told they needed more documentation, a better narrative, that was sent XXXX XXXX, XXXX. I called back the next week and was told that it was not received. I was told that more documents were needed. The form XXXX which they filled out with the year needed on it did not have the year XXXX. They filled this form out with the years they needed. They put the years needed on the original form and left out XXXX and now told me that I must update XXXX to the form even though they filled in the other years? They needed a quit claim deed which had already been sent twice. see closing
02/16/2017 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 33324
Web
We purchased our home in XXXX XXXX for {$420000.00}. We financed {$350000.00} ( 5.875 % interest rate - 30 yrs fixed ). From XXXX XXXX to mid XXXX, we made regular payments on the loan ; but due to salary cuts, the failing economy, and other life changing events in mid XXXX, we began falling behind. We were 3 payments late when we tried to obtain a loan modification. At first, XXXX told us that we did not qualify for a modification because we were n't significantly late on payments. They told us we had to stop making payments to qualify. We stopped making payments and continuously tried to obtain a modification. After 3 different " trial payment plans, '' on XXXX XXXX, we received a letter from XXXX stating that we did not quality for a modification because our income-to-debt ratio did not satisfy their criteria. We were now 14 months behind on payments. The account was transferred over to Nationstar in XXXX. We received a letter from them stating that we were past due in the amount of {$89000.00}. They put us on another trial plan and we began making payments on XXXX XXXX. We made 13 trial payments from XXXX XXXX to XXXX XXXX ( despite being told that the trial period would last only 3 months ), before we received our modification approval on XXXX XXXX. At the end of that year, the XXXX we received from Nationstar stated that our end-of-year balance for this mortgage was {$290000.00}. The terms of the modification were stated as follows : The new amount payable under the note would be {$390000.00}, including all unpaid amounts. {$290000.00} would be interest-bearing and {$94000.00} ( non-interest-bearing ) would be deferred to the end of a 40-yr fixed mtg at 4.625 %. NEW/UNPAID PRINCIPAL BALANCE. Any past due amounts as of the end of the trial period, including unpaid interest, real estate taxes, insurance premiums, and certain assessments paid on your behalf to a third party, will be added to your mortgage loan balance. If you fulfill the terms of the trial period including, but not limited to, making any remaining trial period payments, we will waive ALL late charges that have accrued and remain unpaid at the end of the trial period. Although this huge increase in the note should have raised our suspicion at the time, a combination of XXXX and misleading information from Nationstar led us to sign this modification as it was. Because we knew several people who had obtained principal adjustment loan modifications at the time and we had no detailed explanation from Nationstar, we understood that this clause meant that ALL unpaid late amounts would be waived, leaving us with the approximate original {$290000.00} unpaid principal figure after the modification. Furthermore, each year ( from XXXX-present ) we received a XXXX from Nationstar stating that our remaining principal balance was under {$290000.00}. Until present, when we log into the Nationstar website to pay our mortgage, there is a bold section that states that our principal unpaid balance is currently {$280000.00} and that we have over {$100000.00} equity in the home. We 've been making consistent, timely payments since the modification. It was n't until last month, when we applied for a refinance, that we noticed the discrepancy with what we thought we still owed - and what the Nationstar website led us to believe - and the actual payoff amount. We requested a loan payoff quote from Nationstar, which showed that our unpaid principal balance was just over {$370000.00}, consisting of {$280000.00} unpaid principal balance and {$94000.00} in lender paid expenses. We feel that they intentionally misled us into a loan modification that only benefited them, the lenders. Now, instead of owing {$280000.00} on 18 remaining years of a 30 year mortgage, we owe {$370000.00} on 35 remaining years of a 40 year mortgage.
05/03/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • MN
  • 55128
Web
Timeline of Events XX/XX/XXXX we met with XXXX XXXX of XXXX XXXX, and we began obtaining approval for constructing a home and buying a lot. We chose a modest split-level style in a modest suburb ( XXXX, MN ). When reviewing the construction loan, I noticed the high 7.125 % interest rate and I was assured that a high construction rate is normal, because the homeowners add a few upgrades and then refinance into a lower rate after the home is constructed. I clearly state that I would not be able to afford this home if the rate stayed at 7.125 %. I believed this was the procedure, because I had never constructed a home in my life. The home was completed XX/XX/XXXX with upgrades. When I was asked to sign the final paperwork, that 's when I was informed that my newly constructed home was not worth what I just paid for it, and because of that fact, regardless of the upgrades, I was not going to be able to refinance and get a lower rate. I again said, that I can not afford the high interest rate of 7.125 %. I was told that I was responsible for this debt and the bank would take action against me and foreclose. We had given up our apartment, my boyfriend ( at the time ), our daughter, and I had nowhere to live. I had poured all my money into this home. I did n't even have money to rent a place at this point. We decided to try and make the large payments. I believe it was around {$2000.00} per month. My boyfriend was in mortgages at the time, so he was promptly laid off and looking for work during this time, so we were living on my teaching salary. XX/XX/XXXX - XX/XX/XXXX We began to get behind on my bills, I also owned a second home that I was renting out at the time. The address was XXXX XXXX XXXX XXXX, MN XXXX. I was trying to negotiate with XXXX, so I could work with them on payments, because I was n't able to sell this house yet, and I was worried that we might end up having to live back at this house. We sold my boyfriend 's boat and borrowed money from family. I could n't see a way out of all this debt. XXXX abruptly told me that they were seizing the house and that I had to get everything an everyone out of the house. I believe I had a month 's notice. This did n't seem right to me, but at the time I was overwhelmed an upset. ( Years later I would receive XXXX settlement checks for about {$600.00} and a short letter stating that I was part of a class action lawsuit against XXXX because they were illegally foreclosing on homeowners. I lost thousands of dollars not being able to keep or sell that home. I knew what they were doing was wrong, but I did n't have the time, energy, or money to fight them. ) While they were seizing the home, I was considering filing for a chapter XXXX bankruptcy, because of all my debts. XXXX XXXX my bankruptcy was complete. Everything but my truck financed by XXXX XXXX XXXX and XXXX student loans were included in the bankruptcy. At the time, I included both homes because I thought I had already lost the home in XXXX MN, and I could n't afford the home in XXXX, MN. My relationship with my boyfriend was over, so he was not contributing financially to the household at all. I continued living in the home and at this time home loan modifications were starting to be done. I inquired about a modification with XXXX XXXX, but I was not able to get in touch with anyone and get a straight answer from anyone. I finally hired an attorney ( XXXX XXXX from XXXX, MN ) to help me contact the bank and after the bankruptcy I stopped making the mortgage payments. This back and forth communication went on until XX/XX/XXXX. XXXX XXXX finally said they would modify the debt for 5 years. The interest rate would start out at 3 %, then move to 5 %, and end up back at 7.125 %. XXXX XXXX also added on late fees, appraisal fees, their attorney 's fees due to the forecl
07/10/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • DE
  • 19701
Web Servicemember
My nephew wanted to buy XXXX homes that had been converted into apartments in XXXX GA, but did n't qualify to do so and asked if I would co-sign for the mortgages. After thinking about it and talking with him about the subject I decided to do so, but I also knew the risk of doing this because co-signing for anyone is a risk no matter who it is. I did n't put any money down nor did I pay any mortgage payments on either of the apartment homes. My nephew was paying all of the mortgage payments and his wife was making sure that the apartments were kept in shape and rented. About XXXX years ago my nephew decided that he did n't want to be married anymore, and asked for a divorce which left the houses without anyone to look after them, and even though he was able to pay the payments and rent out the apartments he decided to sell the houses. After working with a real estate agent, gathering paper work and other things I checked in with my nephew to make sure that all was going well with the selling of the homes. This was at a time when the housing market was still in pretty bad shape so the homes stayed on the market for quite some time, and from time to time I would hear from the real estate agent that was working with my nephew about paperwork to sell the places. In XXXX of this year " 2015 '' I decided to buy a new truck, and that is when I found out that I had XXXX foreclosures on my credit, but could n't get a hold of my nephew because he is overseas working as a government contractor so I contacted the real estate agent to see what had happened with the selling of the XXXX properties only to find that the houses had went into foreclosure and the houses had been sold. The real estate agent assumed that my nephew and also the banks had been in contact with me about what was going on. I was astonished to find that not only did my nephew not call me, but neither of the banks ( XXXX XXXX and XXXX XXXX XXXX ) contacted me about the mortgage payments not being made. After pulling my credit and looking at the information on the XXXX loans from these XXXX mortgage companies I have filed disputes with all XXXX credit reporting agencies. I am realistic about what my nephew did, but I am in shock that neither of the banks contacted me the ( owner/con-signer ) of the mortgages to let me know what was going on with these properties because something could have been done to save not only XXXX but both of the properties from being foreclosed and sold. The disputes with all XXXX credit monitoring agencies was put in, but only XXXX agreed to remove the history from the credit report, and that is all that I was asking them to do is remove the credit history from the credit reports because the houses did go into foreclosure, but the mortgage companies did n't do their due-diligence in contacting me ( owner/co-signer ) about these properties. XXXX did remove the history, but left the information stating that the house was foreclosed on and my credit is actually good with them. XXXX and XXXX did not take into consideration that the mortgage companies did n't do their due-diligence in contacting me, and have kept all the history which has pulled my credit rating down, and this is what I would like to change with these XXXX credit monitoring companies the removal of the history from my credit report in dealing with these XXXX mortgage companies. Any assistance that you can provide me with these XXXX companies ( XXXX and XXXX ) would be greatly appreciated. Once again I would like to say that what 's done is done, and I wo n't be doing any co-signing for anyone again, but the XXXX mortgage companies did n't do their due-diligence and contact me ( not a letter, phone call, or email ). Thank You for any assistance that you may be able to offer to me to keep my credit where it was and should be.
04/15/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NC
  • 285XX
Web
We are in dispute over a XXXX 2016 payment, we did n't even get a call or even made aware anything was amiss till our other issue of dealing with the annual review ( having some issues with understanding that as well, the numbers seem off ) but finding out our payment we make every month a bank money order sent via certified mail to our lenders PO Box was simply not there. We followed the instructions to get out something on our Bank letter head it showed the date we made the money order & started tracking at both our bank & at our post office box to see where our mail went amiss. Being on the phone we got our other escrow payment after the same day delivery cut off & XX/XX/XXXX payment out to them using certified mail which they did receive. About a week we now get this letter of options for no payment with adding a late fee. We call back to the offices for an update sense we had not received any feedback to the status of our inquiry there was no start of an inquiry to even see if our mail was somewhere in their building our contact is not shown as even being employed sense we had been given no last name or ID we had to start all over sending out the same fax with the same librarian. Within the about a 90 minute window we had to rush back to our bank before closing because the simple handwritten statement that was ok 'd is now unacceptable a little frustrated wondering how we can come up with anything more sense the money order was still unaccounted for & our contact at the post office was out. Luck smiled though for our missing money order had not only appeared but had been returned to our bank happy dance as we got a print out with even more details clearly showing the payee with correct account numbers on front & our mortgage lenders stamp & dated way within the guidelines for being on time, just like every other payment sense being sold to this lender. We then headed back to our library to scan the copy to email & took the extra step of re- faxing. Getting home we called again new people XXXX is real but unreachable, no one can access the fax machine nor is anyone else set up for email & now our copy of the money order is needing a " Bank Statement '' sounds very shady they are a mortgage company not SSI, XXXX or IRS its a simple matter they received the XX/XX/XXXX payment signed for at their local post office they use for billing via certified mail which means only someone at that address can even sign for the mail, had all the correct information & our account number printed to the payee cashed it in there time frame, sent the processed mail order back to our bank with their own stamp with date on the back yet claim they never received our payment & we still have to come up with a bank statement? Very frustrated, I had my husband talk on the phone because its beyond unbelievable, we just want to resolve a simple payment issue & have any adverse affects to our credit cleared. We also do n't want to be threated with action when we did send out a certified money order that does go every single month to the same address with even extra for the principal, we do n't want to waste our limited resources running to the bank, sending faxes to " wrong '' numbers or waste time sending emails that no one on the other end can even bother to hit reply or trying to touch back to people that no longer exist five minutes after hanging up. I mean we are very frustrated & this the 1st time ever making this sort of complaint, sure we all get burned at one time or another you live & learn I do n't want to that angry type but this is our home we have limited income XXXX daughters & even my husband has issues we are trying our best to stay afloat we just want some help, we even came up extra for escrow that I still have questions about payments that are now more on a paid down loan.
02/20/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Settlement process and costs
  • WA
  • 98375
Web
I started the assumption process to get my ex-husbands name off the mortgage in mid XXXX last year. I received the packet from Nationstar on the XXXX of XXXX and began reading through it. I wrote questions down and called XXXX the following week who contacted me originally to do the initial qualifying process. I spoke with her once and she said she would submit an email to the research department and get back to me within 7-10 days with an answer. She never did and after that I left voice messages with no response back. Called about 2 weeks later and explained the situation to someone new ( XXXX ) who said he would submit an email to the research department and get back to me I never heard from him again. I called back on the XXXX and spoke with XXXX. I let him know how frustrated I was since I was apparently on a XXXX window to get my paperwork in or they would close the case but that I could n't get me questions answered. He said he could answer my questions and apologized. I asked him why the {$82000.00} balloon payment was n't on the Good Faith Estimate or the Truth in Lending Statement that Nationstar had sent me in my Assumption packet. He explained that those charges would be forgiven as they were not part of the interest bearing principal amount and that is what the loan is written off of. I then asked him if the closing costs could be added to the loan. He said yes that typically in an assumption they add it as a lender paid expense and that if I ever sold the home in the future those expenses would be taken off the top of the sale by Nationstar. With my questions being answered I signed the paperwork the next day and faxed them in the following Monday the XXXX of XXXX. After sending the paperwork in I heard nothing for almost a month so I called to check and was told it was in underwriting. This was the answer I received for the next 3 months. At the beginning of XXXX I received a call from XXXX saying she would be my point of contact for the duration of the process which was only supposed to take up to 60 days to complete. I felt relieved that I had a contact and did n't have to re explain my situation every time I called for information. She informed me that they were missing information and I needed to get her XXXX items. I told her those pieces of information are in packet that I sent and she said yes but they are now out of date and we need an updated copy. I was angry about that but sent the info again. I followed up about 2 weeks later as I had n't heard anything back and was told that I needed 12 months rental payment history. I told her that I make the mortgage payment to Nationstar every month for the house i 'm living in and they can look at my account and get a 3 year history if they need it. That was n't acceptable so I had to print out a history from my online bill pay and send it to her which I did. I called back on the XXXX and spoke with XXXX, she said the picture of the bill pay history was not acceptable and it needed to be faxed or emailed as a pdf. Again, I was not happy about having to do things twice but did it. She then said that I needed to find a title company so they could send paperwork and I can get contract signed. She then went over the loan amount but she included the $ XXXX as being in the loan and stated that I would need to bring a check for the closing costs. I lost it and informed her that this was not what I had been told months ago and that none of the new documents that her company had sent me had the $ XXXX on them and that I was told that the closing costs would be added as a lender paid expense. She said she would get a hold of the assumption team and get back to me. I called on the XXXX of XXXX and she had not heard anything back. That is the last contact I have had with her or Nationstar regarding my assumption.
06/10/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • TN
  • 37069
Web
I am writing to the CFPB today regarding past appraisal fraud violations against Nationstar Mortgage as the servicer of my XXXX loans. I have been addressing these issues with Nationstar Mortgage for over a year but have been met with their stock response that " the error asserted within your correspondence did not occur '' even though I witnessed it occur and Nationstar Mortgage never investigated my claims ; my valid claims have fallen on deaf ears to date. With that said and in the midst of addressing past appraisal fraud violations, Nationstar Mortgage has now also engaged directly in appraisal fraud when they hired XXXX, a Nationstar Mortgage subsidiary, to appraise my property at a unreliable and high enough level to disqualify me from mortgage assistance. In fact, Nationstar Mortgage has graciously increased the value of my home by more than {$60000.00} in just nine months ( from XX/XX/XXXX to XXXX ) surpassing the national average without even walking up to the front door to see the termite issues that we are presently dealing with that not only would devalue our property, but would also make it impossible to sell until rectified. In fact, I have attached a laundry list of necessary repairs on the property that would have been evident to any qualified appraiser if they had requested access to the home or as stated above, had simply walked around the property, which they did not when appraising the property. Below, I have outlined the complaints against Nationstar by violation and have attached the original complaint submitted to the State of Tennessee Department of Financial Institutions that prompted this correspondence:XX/XX/XXXX APPRAISAL FRAUD DETAILS XXXX XXXX XXXX XXXX colluded with his good friend and appraiser, XXXX XXXX , to ensure that the predatory refinance would go through so that XXXX XXXX and XXXX XXXX would get paid as much as possible while clearly committing mortgage fraud. In fact, I recall XXXX XXXX asking XXXX XXXX, " How much do we need to appraise the house for to make the numbers work? '' during the appraisal process. Despite the county records reflecting the value of my home per the tax assessments at approximately {$550000.00} for the years prior to the refinance, XXXX XXXX appraised the house for {$810000.00} ( almost {$300000.00} over value ) in order to qualify me for the refinance as evidence by the attached originating documentation. XXXX XXXX even falsified my name on the appraisal to further cover up the appraisal fraud by utilizing the alias " XXXX XXXX '' instead of the truthful name " XXXX XXXX XXXX '' as recorded on other documents and evidenced by the attached. XX/XX/XXXX APPRAISAL FRAUD DETAILS As stated above, Nationstar Mortgage appraised my property in XX/XX/XXXX at a value of {$590000.00} without ever entering the property or providing a copy of the appraisal as they allege they sent to me per their correspondence. This month ( XX/XX/XXXX ), I was informed by XXXX ( Agent ID # XXXX ) at Nationstar Mortgage in their bankruptcy department ( I am not in bankruptcy ) that XXXX had appraised my property back in XX/XX/XXXX for the falsified value of {$650000.00} as evidenced by the attached. Nationstar further stated that they sent me a copy of the appraisal but I have yet to receive it even after requesting a copy at the beginning of this month, which throws up additional red flags and possible collusion between Nationstar and XXXX. Since Nationstar Mortgage refused to investigate my claim and even worse, committed appraisal fraud after discounting my appraisal fraud complaints, I feel that I have no other choice but to address these issues directly with the CFPB in order to get the answers that I have sought from Nationstar mortgage for years. I thank you for your time and consideration with this matter!
10/05/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • HI
  • 967XX
Web
Our mortgage company Mr. Cooper is misplacing and misappropriating our mortgage payments and then charging us outrageous late fees and legal fees because of their actions. On two different occasions we have had to make lump sum payments to make our account contractually current, but the same problem keeps happening. We were told it was because of confusion associated with the logistics of changing the name from Nationstar to Mr. Cooper. This is not our problem, we have done nothing wrong and are now paying the price because of the incompetence and greed of Mr. Cooper. We had been put into a loan modification with a payment we could easily afford and set up auto payments on the account. However, after Mr. Cooper botched the process two different times we are now told that the modification is off the table and that the missed payments are our fault, so we must pay thousands of dollars in extra fees. This is an avoidable situation ; the problem is that Mr. Cooper is not organized and is not willing to be held accountable. We bought our home with an adjustable rate loan that we did not fully understand through XXXX. My husband XXXX and I are both gainfully employed and were able to keep up with the payment as it adjusted and increased. In XXXX we were finding it hard to afford our bills since the payment continued to increase and we applied for and were approved for a loan modification through Nationstar in XX/XX/XXXX. This modification reduced our payment about {$900.00} per month and we set up auto payments through Nationstar so that mortgage payments would always be received on time. We were shocked in XXXX when we were told that we were behind on our loan because there had been a problem due to the transition from Nationstar to Mr. Cooper. Apparently, the auto debit was not occurring as was supposed to and Mr. Cooper was not recording the payments, even though we had made them to Nationstar. As a result, we had to make a large lump sum payment in XX/XX/XXXX to get caught up. Once we did this we were assured by the representatives at Mr. Cooper that this problem would not happen again, and that our auto payments were good to go. We were shocked for a second time when we found out a few months later that the payments were still not being withdrawn or applied to the principal of the loan. We also noticed that we were now being charged an outrageous amount of late fees and extra interest on top of the normal payment. For the SECOND time, we had to call in to Mr. Cooper to try and work this out and had to make a large lump sum payment. We were shocked at the inefficiency and incompetence of the Mr. Cooper staff. We decided that we would call in our monthly payments but were told that was not an option, and that the payments could only be sent in via wire transfer. We also questioned the legal fees and late fees that we were being charged but were told by their representatives that this was non-negotiable and that we owed this money since we had not paid as agreed. Our attempts at logical arguments went nowhere with their staff. Since that time, we have been told that our modification is no longer valid, and that we would need to re-apply for assistance and go through the whole process again. This is outrageous. We had an approved modification, we signed and executed all the necessary paperwork and gave them the authorization to debt payments from our bank. Due to issues with the logistics of their transition Mr. Cooper dropped the ball and the payments were not withdrawn or properly applied. We now face uncertainty and a bill of over {$13000.00} because of their actions. I find it hard to believe that Mr. Cooper " rebranded itself '' as the community lender who has the consumer 's best interests in mind. That is the exact opposite of what we have experienced.
04/04/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 33707
Web
I am homeowner WHO NEED TO SAVE HIS HOME XXXX XXXX XXXX, XXXX. IS ORIGINAL BANK and i recived UNIFORM FINAL JUDGMENT OF FORECLOSURE AND SALE DATE ON XXXX/XXXX/2016 I beg you to help with canceling foreclosure sale on XXXX/XXXX/2016, i am willing to do any loan modification, mediation, loss mitigatin, please help me and our family to save our home.Bank of XXXX sold loan to XXXX XXXX i just find out that XXXX sold this loan to Nationstar loan # XXXX i wasnt notified, i need to do loan modification ASAP and Nationstar only intersted to foreclose, they dont give a chance to do loan modificatin, i just got statement where they charge me for legal fee XXXX, property inspection XXXX $ title lien search XXXX XXXX prior lender expense XXXX XXXX escrow XXXX $ they just purchased this loan from XXXX and now FRAUDULENLY Creating chages out of knowere and want to sell my house.MY family beg to stop this FRAUD.WE willing to do loan modi need to keep roof over heads As homeowner in danger of Foreclosure sale on XXXX/XXXX/2016 my mortgage bank was Bank XXXX XXXX, i was late on payments, So bank XXXX XXXX was trying to foreclose on me, But i didnt got no Mediaton hearin no loan modification, so later i realized that loan was transfered to XXXX and just now XXXX transfered this loan to Nationstar, but Because Of Bank XXXX XXXX was my bank I am covered by National Mortgage Setlement, Nationstar doesnt give me option to do loan modification and only proceeding towards Foreclosure sale which violates National Mortgage Setlement Agreement, Fraudulently under Consumer Financial Protection Bureau CFPB Rules for Servicing Loans in Default, Nationstar violated almost all rules in book and like loanshark they interest only in getting house and going in foreclosure sale. Government through you gave us last chance, last hope ... Please Help us to save HOME Open to all loan modification willing to work any- ANY possible XXXX bank XXXX As homeowner in danger of Foreclosure sale on XXXX/XXXX/2016 my mortgage bank was Bank XXXX XXXX XXXX i was late on payments, So bank XXXX XXXX was trying to foreclose on me, But i didnt got no Mediaton hearin no loan modification, so later i realized that loan was transfered to XXXX and just now XXXX transfered this loan to Nationstar, but Because Of Bank XXXX XXXX was my bank I am covered by National Mortgage Setlement, Nationstar doesnt give me option to do loan modification and only proceeding towards Foreclosure sale which violates National Mortgage Setlement Agreement, Fraudulently under Consumer Financial Protection Bureau CFPB Rules for Servicing Loans in Default, Nationstar violated almost all rules in book and like loanshark they interest only in getting house and going in foreclosure sale. Government through you gave us last chance, last hope ... Please Help us to save HOME Open to all loan modification willing to work any- ANY possible scenario. As True Floridian and homeowner who trying to avoid foreclosure sale scheduled XXXX/XXXX/2016 i would like to ask why Bank XXXX XXXX created such a situation with my loan even under National Mortgage Setllement Agreement and didnt gave me, my family fair chance to do loan modification and have roof, transfered my loan to loansharks like XXXX and Nationstar??? it is because Bank XXXX XXXX didnt want justice through National Mortgage Settlement and didnt want to comply with rules and regulations???? How I can safe my Home??? now because obviosly Bank XXXX XXXX sold this loan because it dont like to do its part of deal of Setllement, give no chanse to be heard Mediation Hearing. I didnt had Mediatin Hearing, Bank XXXX XXXX XXXX transfered my loan to other bank, but what about certain obligatns At Setllement where Bank XXXX XXXX didnt gave Me chance to do loan Modification and transfer loan to XXXX VIOLATION
09/11/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • ID
  • 836XX
Web
I had paid my pmts as agreed to nationstar mortgage. I became ill and could not work fulltime and missed XXXX pmts. I kept nationstar updated and told them I would be released for work XXXX and planned on making double payments for XXXX months to catch up. They agreed. On XXXX XXXX I called nationstar to have my XXXX payments deducted and they said the could not accept a partial pmt from me. I would need to go thru a loan modification process to get a repayment plan. I told them I did not want my loan modified I only wanted to pay my payments as previously discussed. They said they would not accept any payments and my only option was to pay the past due payments in full or they would begin foreclosure. I immediately filled out the modification documents they required in XXXX XXXX. I called and checked my status religiously. They time and time again asked for me to resend the documents I had already sent XXXX and XXXX and XXXX times previously. This continued and I continued to get foreclosure postings on my door. And served with papers scaring me and my daughter as this is our home of XXXX years. I built this home and have equity in it. This scenario continues and they put a sale date on my home in XXXX XXXX for XXXX/XXXX/XXXX. On XXXX I called as usual for updates and they tell me I am denied a modification and no repayment plan is available. They denied me and are moving forward with the foreclosure because I had a loan modification back in XXXX due to losing my husbands income ( divorce ) and our daughter had huge medical bills due to an accident which resulted in brain injury. I was XXXX pmts behind. I have had the money to pay those payments. I did not want a loan modification. But I am denied a loan modification that I did not ask for and they are foreclosing on my home of which I can and had been making payments on. I 've worked for the XXXX for XXXX yrs. I have enough money to pay my payment. But I am denied a loan modification on my fha loan because I had on nearly XXXX years ago. I need help. Me and my daughter live here. It is our home of XXXX years. Prior to our loan modification in XXXX XXXX ... ..my partner and I never had a late payment since XXXX. Now I only wanted to pay XXXX dble payments and I am sitting here XXXX months later after being at their mercy only to be denied a payment plan and they are foreclosing on me. How can this be legal? I asked if I had more income if it would help and nationstar said no ... .your income is fine ... you are only denied due to having a previous loan modification. They said I can reapply for a loam modification in XXXX. But they are foreclosing and will not accept payments this month.?????!!!!! I am mad as XXXX and confused about such a ludicrous process. I do not know how to save my house. Obama plans, consumer rules and the fha loan modification and hamp state that more than XXXX loan modification is allowable. How is it that nationstar can deny me, foreclose on Mt house and tell me I 'm reeligible XXXX? I ts not American and it 's simply not doing the right thing. I can pay my monthly payment. It seems I have no time to do anything except to have to pay an attorney on the chance they can help or to pay an attorney to file bankruptcy and I have no other major outstanding debt. I also have no extra money to pay an attorney. Ive never not paid a debt in my life. I only have my house payment money I 've been saving up to bring my loan current. It 's ridiculous nationstar mortgage will not allow me to make my payments. They now say I have to pay all payments at once and their attorney fees and foreclosure fees to stop foreclosure. How can this be lawful? I was XXXX pmts behind. I could pay it then and I can pay my monthly mortgage. ... .but I ca n't pay the now {$19000.00} plus they require. Please help me.
03/24/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • IN
  • 460XX
Web
Hi, Back in XX/XX/XXXX, my credit card debt turned on me. They raised the interest rates and payments to strangling levels over nite due to debt to income ratio and refused to lighten up even a little. To get out of the 20 % + interest rates, I decided to put a Mortgage on some rental property I owned free and clear to pay off the credit cards and also pay off some Industrial property I was buying rent to own to start a car auction. I stopped in a nice looking building, a Mortgage Company I thought was part of XXXX, but it was XXXX XXXX XXXX from XXXX. I told him about the crazy interest rates on my cards and the Industrial Property I wanted to pay off with a Mortgage on my free & clear rental property. He said I could refinance my home, take cash out to pay credit cards and have a lower house payment and Mortgage the rental property to buy the Industrial Property and pay more credit cards. Self employed, I only made {$6500.00} the previous year but I had over a XXXX credit score cause I always paid my bills, The Broker said, " We have to go stated income and that is gona cost you a couple thousand dollars ''. It sounded a little odd but I thought I found the relief I needed. He wanted his appraisers to appraise my property 's even though I had one done on my house not long ago. He completed the application for the rental and gave me a number to call, XXXX in XXXX, to complete the application on the phone. It was all so easy and fast. It 's XXXX, the XXXX housepayment is due XXXX XXXX, {$410.00}. XXXX XXXX statement the payment rose {$70.00}. That was not to happen for XXXX years. Wondering what I got myself into, I drove to the nice looking Mortgage XXXX and it was abandon, completely empty and for rent. I called XXXX and got no answers. So I paid the {$480.00} payment for XXXX years and out the blue, my house payment raises to {$1200.00}. XXXX XXXX XXXX has it now. It is XX/XX/XXXX, I just lost my job a week earlier and out the blue, my house payment triples. I ca n't afford that, I call XXXX, they say that 's my new payment, there is nothing they can do. The Broker told me it might go up {$100.00} or it might go down, it depends on the interest rates in XXXX years. {$1200.00} payment took me totally by surprise and I called HOPE in XXXX, XXXX and they said " Since your current on your Mortgage, we ca n't help you. You have to stop making your payments so you qualify for XXXX of the programs ''. OK, I could n't afford them anyway, what a relief but I had a weird, sick feeling not making my house payment which is XXXX my income of XXXX years earlier. A couple months of horrible, crazy paper chase, XXXX denies the HOPE Mod and pursues foreclosure. HOPE told me I qualified for the mod and to write to the Attorney General. Meantime, I 'm looking for help, find Mortgage Mediators in XXXX and they tell me you get what you pay for, HOPE being free, they charged me {$2000.00} to get a mod, which was my second Mod denial from XXXX. Lawyer after Lawyer, thousands of dollars, all mods getting denied, XXXX presents a deal I could do, but they gave me a fictitious address in XXXX and sent it there and by the time I got it, XXXX sold the servicing to XXXX who gave me a {$2100.00} payment. XXXX denied a couple mods and sold the servicing to XXXX in the middle of the XXXX mod. Under XXXX 's watch, I had a mod denial then denial to let me apply for a mod. So I had to file bankruptcy XXXX times since XX/XX/XXXX to save my home of XXXX years from XXXX 's Sales, but the third bankruptcy, recommended by XXXX XXXX XXXX XXXX, did not stop the sale and Bank of New York Mellon, the Plaintiff, bought my house. I found my original Mortgage a XXXX weeks ago, " XXXX XXXX XXXX '' from XXXX is my lender, with XXXX getting the payments. I was so proud tohave a XXXX Mortgage those XXXX fe
01/27/2017 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • MA
  • XXXXX
Web
I have a rental property with a FHA loan that in XX/XX/2016 one of the tenants stopped paying rent on. It took me months to get her out, then a couple months after to actually make repairs on because she destroyed the rental. I lost, from repairs and lost rent, probably close to {$12000.00}. By XX/XX/2016 I could not swing the mortgage payments due to the lack of rental income and repair costs. At this time, I asked Nationstar Mortgage if they could defer a couple payments to the end of the loan and they said there is nothing they could do. In XXXX, I tried to make a one month mortgage payment. They would not accept this. They said by law they needed 3 months. At this time they said to fill out an application for a loan modification. Do not worry about the payments. The process only takes a week to a month to process. I said ok, and asked specifically if they were going to foreclose on me in the meantime because it would take me another 2 months to have the 3 months of rent. They said no and to just go through the loan modification. For over a month they gave me the run around with a tax form that they said was illegible and paystubs/check details obtained from from my employers Human Resource office. I resubmitted forms for over a month while they were giving me the run around. Around the XXXX, close to XXXX, I received a call from a Loan Modification Specialist from Nationstar saying that they received and accepted all of my paperwork and someone would be in touch with me soon. A week later, I went online to the loan modification site to check the status and all of the sudden the same tax form was again illegible. So I again, faxed and uploaded another copy of the form ( this time typed out ). Over a week later it was finally accepted. I received a call from another Loan Specialist saying it could now take up to 45 days for a response on the modification. I went online to the check almost daily. Two weeks later, today, I finally received a call from Nationstar saying that my loan modification was denied because it is not an owner occupied property ( something they already knew before telling me to apply ). Also, that on XX/XX/XXXX, the day after they finally accepted my tax form, that they filed for foreclosure. I did not know this. They said they sent certified mail saying this. For some reason, after telling their representatives a couple times to change my mailing address months and months ago, they said it was sent to the property address ( not my mailing address, they never changed it ). They representative that called me today said it was my fault because I could have changed it online and that I should have contacted them when I was n't receiving correspondence from them. I did not know I was not receiving them because I changed my address with one of their representives and I thought they all came through email as well because I do get emails from them. No email on foreclosure was ever sent. Anyways, Nationstar I believe are scam artists. I asked specific questions numerous times for months and got the run around. They are forclosing on this property, when I asked them specifically if they were going to and they said no. My father would have loaned me the money back and XXXX to catch up n my mortgage payments, but they said not to make any payments and to wait for the answer on the loan modification ( which was obviously being pushed off and postponed by Nationstar ). Then their ultimate reason for not approving the modification is for a reason they knew well before suggesting applying for it ; the property is not owner occupied. Now, they told me I am {$12000.00} past due, an amount there is no way I can come up with and that that is not including foreclosure costs ( court/attorney fees ). Oh, and again, all of this would need to be paid at once.
11/15/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • MD
  • 206XX
Web
I do n't know how to begin but this is an emergency to avoid writ of possession/eviction. XX/XX/XXXX I have suspicion to believe that original lender XXXX XXXX Mortgage lured me into a loan that they knew that I would not be able to pay back. In addition, they concealed details of the loan contract. ex. that they were selling the loan as soon as I signed to XXXX Pool XXXX POOL NUMBER XXXX or something else that I may not know about. I have suspicion to believe that the loan never made it to the pool and that Nationstar is pretending to be the servicer of the loan and assigned XXXX XXXX XXXX as Trustees using a forged document. XXXX, XXXX XXXX XXXX was on suspension for fraud when FORECLOSURE case was filed, XXXX. I have suspicion to believe that the note provided XXXX day before the sale of my property was a forged document provided by Nationstar which displays undated and unsigned signatures between XXXX XXXX and XXXX XXXX. There has never been any written notices or contracts provided to me that any of the above mentioned where or are authorized to act in regards to my alleged loan. I received undated and unsigned loan documents from lender 's loan officer who told me that he would send signed copies at a later date. I never receive the docs and the office was closed when I visited them for the documents several weeks later. XXXX XXXX sent a bill one year later and I asked them about who they are and they said I need to pay them. They told me that I had to be late to qualify for modification. One year later Nationstar shows up and the same thing. I was later forced into Chapter XXXX, XX/XX/XXXX, which I never reaffirmed and Nationstar forced me into a Loan Mod thereafter. XXXX proved that the same person who executed mortgage assignment used several signatures and titles on other documents found in land records. Nationstar came in to play around XX/XX/XXXX and I have questioned them to prove who they are and never received any notices/contracts ; after case was commenced was when I found out about XXXX, XXXX XXXX and XXXX XXXX XXXX. Nationstar has recently assigned the suspect XXXX DOT to themselves using the name of someone who is not an attorney in fact or worked for Nationstar. Afterwards XXXX assigned a foreclosure DOT from themselves to XXXX. I have never believe that this was a true loan and I am still not getting the answers that I need to either have a face to face meeting with my alleged creditors. I was denied such meeting as XXXX presented suspected forged undated and unsigned note showing the signatures of the lender 's suspected forged " Signing Manager or Supervisor '' and XXXX XXXX and XXXX XXXX XXXX, on my note and deed the person 's who allegedly signed for XXXX XXXX sig is different and title roles are reversed are suspected as forged/fra notes. Prior to the sale of my home and after case was files, Nationstar and XXXX XXXX has caused my credit report to be ding with paid loan transactions displaying different loan numbers than where originally reported. There is no bilateral contract between me and the lender. I suspect that this is a not a loan. Nationstar, XXXX and XXXX have threated to take my property without proving that they are in fact legally able to do so. It is with suspicion that XXXX XXXX County Maryland courts, lawyers of the court, and recording officers have denied me an adversarial trial by concealing the truth and denying me the answers I need to partake in financial support from the creditor, government, etc. I am probably leaving something out here but Ive attached documents which could lead to suspect Anti Trust and XXXX Law violation, FTC, suspected fraud and forgery and others laws as significantly violate my rights to due process because all parties are suspect keeping me illiterate and ignorant. Thanks
08/10/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NY
  • 142XX
Web
The aftermath of a divorce left me struggling to make my payments as credit card balances increased and reserve cash decreased. Additionally, I was told in XX/XX/XXXX that I would have a tax bill this year roughly $ XXXX. After the divorce I was left with a condominium we purchased in XX/XX/XXXX in the XXXX, XXXX, metro area. We paid $ XXXX for the property but the value at the time of the divorce was about $ 160K. At the time I was making just enough to make the payments if we rented the condo and I did not want to ruin a credit score in the XXXX if I could at all help it. My company also relocated me to XXXX NY so the only choice I had was to rent the property and utilize the rent payments to supplement my own. However the two mortgages, condo fee, and property management fee was close to {$700.00} higher than the market rate for the rent. I was able to continue making payments until the ARM of the first mortgage began to increase while at the same time still trying to adjust from a household income of two down to one. At the beginning of this year I knew there was no way I could continue. I had maxed out three credit cards ( $ XXXX ), I had depleted all liquid assets, and the news of the impending tax debt was too much. I called my realtor and asked her for options. She recommended a short sale. At this point I had already missed a payment on my first mortgage and was likely to miss the next payment along with a payment on my second mortgage. I began to receive the phone calls from the companies. Of the times I was able to answer ( I can not be on the phone much less discuss sensitive personal matters at my job ) the only thing the other person on the line would do is demand that I make a payment. When I tried to explain that I just did not have the money to do that, they would keep pressuring me and asking why I could n't. Therefore I stopped answering the calls. I was already depressed enough that my credit had taken a dive, I was just at a loss for the way the representatives treated me. I talked to my realtor and she told me she would do everything she could to make the short sale work. She reached out to the creditors, pulled in a consultant, and even went so far to solicit help from a state representative all in an effort to stop foreclosure proceedings. She even had a buyer offering market value for the property with a signed contract in hand! Sadly, I received the phone call from her this week that the property was, in fact, foreclosed and she apologized profusely because she was not able to assist any further. She mentioned how difficult the lender of the first mortgage was to work with and that she had handled many short sales in the past but this was the most difficult of her career. I read through the requirements lenders are supposed to take and I am appalled at the lack of follow through with the lender on the first mortgage ( the lender on the second mortgage was much more receptive to assist ). When I answered the phone calls, never did anyone on the phone offer me loss mitigation steps. The representatives instead made remarks and were unpleasant with bad tones in their voices when I tried to explain that I did not know when, or if, I would be able to make payments again. Letters that I received from the lender were difficult to decipher and the subsequent attorney letters were even more confusing. I have never missed a payment on either of these mortgages from the first payment in XX/XX/XXXX until XX/XX/XXXX. I had near perfect credit. I was good about paying off my debts and I am a man of my word. But this experience has broken me. I do not think I will ever want to own, even if I could get a loan, another property after all that this has put me through. I am exhausted, depressed, and simply sad at the way this bank refused to help.
04/17/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • TN
  • 77316
Web Older American
I refinanced my home in XXXX XXXX for a 10-year loan. On XXXX XXXX, XXXX I received a letter from XXXX that the servicer of my mortgage loan was XXXX XXXX XXXX DBA XXXX XXXX. I received a letter dated XXXX XXXX, XXXX of Notice of Assignment, Sale or Transfer of Servicing Rights of our loan to Nationstar Mortgage LLC effective XXXX XXXX, XXXX. I started making payments to Nationstar Mortgage in XXXX XXXX. In XXXX XXXX while reviewing my documents, I could tell the escrow account would be underfunded, so I was pro-active and started making additional payments into my escrow account. In XXXX XXXX Nationstar Mortgage did a recalculation on my escrow account and changed by monthly payment to {$2100.00}, which I thought that would settle the escrow problem and adequately fund and stabilize our monthly payments. In XXXX XXXX Nationstar Mortgage did another recalculation of my escrow account, and changed my monthly payment 's, ( One ) day before the monthly payment was due on XXXX the XXXX, which was XX/XX/XXXX. The confusion of the Payment change resulted in a double payment being made in XXXX XXXX. I contacted Nationstar for over two weeks and kept being told that they did not receive a double payment. I also ask that my payments not be lower, because I could tell that it was going to cause a shortage in my escrow account. Talking to many agents with Nationstar I requested that my payments not be reduced and to resolve the issue of the double payment. Getting no response from Nationstar I filed a complaint with the XXXX, and that was the only reason I got a written response back from Nationstar. In the complaint I outlined the struggles that I was having with Nationstar, and Nationstar 's non-response to my messages, and I did not want my monthly payments reduced because it was going to cause escrow problems. Nationstar went ahead and lowered my payments against my wishes, and agreed in a written response, that the double payment made in XXXX XXXX, would be applied to the XXXX XXXX and XXXX XXXX payments, and that my next payment would be XXXX XXXX. This agreement that was written to the XXXX was not honored, and my next payment was not applied to the XXXX XXXX payment, but the XXXX XXXX payment. On XXXX XXXX, XXXX my wife was contacted by Nationstar stating that we were in default, even though I knew that all my payment were made prior to the due date, and never late. Upon further review of my account I found out that Nationstar had recalculated my escrow account again and our payment had increased, to which we had no knowledge of the increase until XX/XX/XXXX. I was informed that I owed {$140.00}, which I immediately sent in once I was made aware of the shortage. Then looking at the Nationstar website, I saw letters and the transaction history where Nationstar had completely made our account look like we had not been making monthly payments. Nationstar did not contact us by US Mail, that there was an increase in our monthly payments, or for any reason about our account being short of the funds. But Nationstar, sent a packet on XXXX XXXX, XXXX in the US Mail, stating that we were in default of our loan, because of their manipulating their books, over {$140.00} that we owed as the result of the increase of our loan. If one were to look at my credit history, you would see that we have excellent credit and have always paid our bills on time and the correct owed amount that we are made aware of. I have made numerous requests for the name and contact information of someone at Nationstar who could resolve my issues. Nationstar has not given me any response to my numerous requests. Prior to the XXXX XXXX, XXXX contact, my wife had received several calls from someone who said they were from Nationstar, with the calls being between XXXX - XXXX. My wife would ask
05/22/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • NJ
  • 07719
Web
My mortgage company Nationstar has been unreasonable and unfair while reviewing my request for modification assistance and then short sale. My home was at the epicenter of Hurricane XXXX and suffered significant damage. However the original lender XXXX XXXX XXXX and then Nationstar did not honor the moratorium on payments and have pushed me into foreclosure. I was forced to pay for the majority of repairs from my own pocket due to FEMA only covering a portion of this, yet the house still has significant damage and the zoning requirement has been changed and for title to be transferred or for a new loan to be written the house would have to be raised off of the ground. Nationstar would not be able to liquidate the property through foreclosure ; they could only sell the land. It would be much more profitable and wise to work with me ; I have a good job and have existing financing. To date though, Nationstar has not been willing to engage in any type of productive negotiation, and when I gave up and tried to do a short sale we ran into a brick wall as well. We need you to investigate their servicing practices and accounting practices. I bought this house XX/XX/XXXX. I refinanced into this {$800000.00} loan XX/XX/XXXX in order to pay off my ex wife as part of a divorce. I was convinced by the lender at origination to take out a larger loan amount because the rate and payment was so low. I did not know this was a teaser rate ; my payment went from about {$1700.00} a month all the way up to {$6000.00} a month literally within months. As the payment went higher and higher, my income started going lower and lower due to the financial meltdown and housing crisis. I continued to make my payments as agreed by using credit cards and borrowing money but then Hurricane XXXX came and caused significant damage to my home. I was really struggling and tried to work things out with XXXX XXXX XXXX as I began sporadically missing payments. I was dealing with agents overseas who spoke poor English and could not make any progress. At one point in time I sent XXXX XXXX XXXX {$20000.00} to try and get back into good standing and show my willingness to resolve this issue, but they rejected the payment because they said I owed additional legal fees that had not been paid. After XXXX XXXX hit my basement was like XXXX XXXX, my roof was torn off. I went to XXXX for assistance but the money they gave me only covered half of the major damage. At that time contractors were in short supply and would not work on spec waiting for XXXX money, they had to be paid in cash. This further exacerbated my situation, I obviously had to get a roof on the house, etc. I was offered a hotel room to stay in by XXXX but it was XXXX hours away so I stayed put and tried to get repairs done one by one while my kids moved back in with my wife. The loan was still with XXXX XXXX XXXX after Hurricane XXXX and as I understand it they were supposed to put me on some type of moratorium due to the hurricane damage. However, the opposite happened and XXXX XXXX XXXX began the foreclosure process against me I challenged this and was able to get the case put on hold. At that time the loan was transferred to Nationstar. I have tried to work with Nationstar and eventually was presented with a take it or leave it deal that would make my mortgage payment over {$5000.00} a month and increase my loan balance to XXXX XXXX and was told I had XXXX hours to accept this and had to sign a waiver to never challenge Nationstar in court over any aspect of this loan. That is not really a deal, it was more of an attempt to back me into a corner and force me to comply with unreasonable demands. At that time I listed the house for short sale but my realtor has made no progress with Nationstar, they are completely non responsive.
04/06/2017 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 34293
Web Servicemember
NATIONSTAR IS NOT FOLLOWING THE RESPA Uniform Settlement Statement ( HUD-1 OR HUD-1A ) - 12 CFR 1024.8 " Inadvertent or technical errors on the settlement statement are not deemed to be a violation of Section 4 of RESPA if a revised HUD-1/1A is provided to the borrower within 30 calendar days after settlement. '' Loan # XXXX was never given a corrected HUD statement and Nationstar knew this was never a legal loan long, long ago and used extortion in a racketeering scam. THE CONSUMER NEVER WOULD HAVE SIGNED THIS LOAN IF IT WAS DISCLOSED HONESTLY ... EVER!!! I got a rep and a supervisor at the Nationstar Corporate Office to confirmXXXX XXXX, XXXX, XXXX and XXXX all lied to intentionally mislead the CFPB and consumer. These reps confirmed, on a recorded line, thatloan origination fraud is illegal and they also confirmed that ALL documents need to be accurate and, if not, they need to bere-generated and re-signed. If this is not done, the loan is not valid. THE CONSUMER NEVER WOULD HAVE SIGNED THIS LOAN IF IT WAS DISCLOSED HONESTLY ... EVER!!! We all know this is the law but XXXX, XXXX, XXXX XXXXand XXXX ( as reps forcorporate legal dept ) are all claiming Nationstar does n't have to followANY mortgage or consumerlaws. Why not??? This gets good ... it 's becausethe Federal Government gives Nationstar a free pass to ignore all laws and focus solely on collection and repossession. Why??? It 's because it 's FHA servicing. Yes ... Nationstar is claiming that The Federal Government is forcing them to commit these crimes. This is not a joke, this was stated by XXXX @ Nationstar last week, it 's on a recorded line just prior to him hanging up on me. That 's why they foreclose on homes they do n't own, lie to the consumer, andgenerate false statements ... it 's because you, the Federal Government, has ordered them to commit these crimes and terrorize consumers. They are the victims, XXXX Loan origination fraud is illegal, consumer fraud is illegal, mail fraud is illegal ... and Nationstar commits all of these acts daily. I have only found 3 honest people out of several dozen, but 2 were today, so voluntary compliance may have started. That would save all of us a lot of time and effort. The corporate culture currently, top down, is fraud and criminal intent. It 's programmed into the system and into the computers ... .PROVEN. RESPA~ Good Faith Estimate ( GFE ) of Settlement Costs - 12 CFR 1024.7 Standard GFE Required For closed-end reverse mortgages, a loan originator is required to provide a consumer with the standard GFE form that is designed to allow borrowers to shop for a mortgage loan by comparing settlement costs and loan terms. ( See GFE form at Appendix C to 12 CFR Part 1024. ) NATIONSTAR PRODUCED A FRAUDULENT HUD STATEMENT THAT MATCHED THE FRAUDULENT GOOD FAITH ESTIMATE, NOT FOLLOWING THE RESPA, THE PAYMENT WAS MISLEADING BY THOSUANDS A YEAR, THE CONSUMER NEVER WOULD HAVE SIGNED THIS LOAN IF IT WAS DISCLOSED HONESTLY ... EVER!!! 12 CFR 1024.7 ( d ) ~ The " escrow account information '' section requires the loan originator to indicate whether the loan does or does not have an escrow account to pay property taxes or other property related charges. In addition, this section also requires the disclosure of the monthly amount owed for principal, interest and any mortgage insurance. LENDER REQUIRED ITEMS WERE LEFT OFF THE ESCROW CALCULATIONS, WHICH MISLED THE ELDERLY COUPLE BY THOUSANDS OF DOLLARS A YEAR Uniform Settlement Statement ( HUD-1 OR HUD-1A ) - 12 CFR 1024.8 For closed-end reverse mortgages, the person conducting the settlement ( settlement agent ) must provide the borrower with a HUD-1 Settlement Statement at or before settlement that clearly itemizes all charges imposed on the buyer. AGAIN ... NATIONSTAR CAN NOT PRODUCE THE REAL LOAN PACKET
09/18/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 91001
Web
I experienced business practices that are disturbing and show a lack of internal governance. Nationstar Mortgage LLC reported inaccurate negative information to the credit bureaus which damaged my and my wife 's credit ratings. Nationstar has also charged unauthorized and incorrect fees to my account. The response time and quality of communications from Nationstar has been entirely inadequate and has failed to resolve these issues. What follows is a brief summary of my experience, though I do have a detailed record of my communications with them. Nationstar failed to process my automatic payment enrollment on multiple occasions. On XX/XX/XXXX, I received a notice, by mail, from Nationstar that my mortgage had been transferred. No payment procedures were provided, so I contacted Nationstar. They provided payment instructions, and I sent a check through the mail. On XX/XX/XXXX, I contacted Nationstar by phone to request a copy of my monthly statement and to enroll for automatic monthly payments, as I had through the previous lender. On XX/XX/XXXX, more than 5 weeks after my request, I received a form in the mail to enroll in automatic payments. On XX/XX/XXXX, more than 6 weeks after my request, I received a copy of my monthly statement in the mail. On XXXX, I mailed the automatic payment enrollment form with a voided check. However, Nationstar failed to process the enrollment. On XXXX, I contacted Nationstar by phone and spoke with XXXX XXXX ID XXXX XXXX, who first claimed that no voided check was attached, but then confirmed that she had found the missing voided check. She assured me that my mortgage was set up for automatic payments. Still, Nationstar failed to execute the payments and proceeded to charge XXXX late fees of {$150.00} each and XXXX " property inspection '' fees of {$15.00} each to my account as a result. Since XX/XX/2013, I have contacted Nationstar at least XXXX times attempting to resolve issues, to request an accurate accounting and explanations for incorrect or possibly incorrect charges to my account, as well as to request reimbursement for incorrect fees. On XXXX, I requested a payoff statement using their automated phone system. The statement was promised to arrive in XXXX business days. When the statement had n't arrived nearly XXXX weeks later, on XXXX, I contacted Nationstar again, this time through their web portal, to request a payoff statement. On XXXX, when I still had not received a payoff statement, I contacted Nationstar again by phone. I was told by the Nationstar agent that they had no record of my request for payoff statement, and that they would send XXXX within 3 business days. On XXXX, I finally received the payoff statement through email. This mortgage was paid in full on XXXX, though I continue to request from Nationstar a review of all of the fees XXXX both late fees and property inspection fees XXXX that have been charged to my account, all of which I dispute due to Nationstar 's failure to automatically debit my mortgage payments, reimbursement of incorrect fees, and correction of inaccurate information reported to credit bureaus. Dealing with these issues has consumed approximately 56 hours of my time working to fix errors or omissions made by Nationstar. In addition, both my wife and I suffered significant damage to our credit rating starting XX/XX/XXXX and continuing to today due to erroneous information provided to credit rating organizations by Nationstar. I have had the foresight, resources, energy, and business experience to document the history of my interactions with Nationstar. Throughout this series of interactions, Nationstar has failed to appropriately address my written and verbal requests. Nationstar 's policies and practices have had a negative impact on my and my wife 's credit ratings.
11/09/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • IL
  • 60626
Web
In XXXX XXXX, I requested and received loan modification forms to apply for the Federal Government 's Making Home Affordable Program. In the package was a list of documents requested to accompany the form. I sent these all in when completed. I did not hear back from the lender until a letter dated XXXX XXXX, XXXX that my loan modification request was denied due to " Request Incomplete '', that I did not provided mentioned documents that were being mentioned for the first time and not with the packet they sent. I wrote a letter stating that they did not request these said documents. They said I could re-apply and send in the documents listed. I did this. Then sometime in mid-XX/XX/XXXX XXXX, my loan process contact from NationStar called me to say my application was again denied because my income was not sufficient to cover any mortgage they approve for me. I worked to address that and after consultation with a credit councilor through the Making Home Affordable.gov website, I contacted NationStar and asked to reapply for the XXXX program. They again sent out a package with a list of requested documents. When I completed these, I sent them to NationStar Mortgage via their provided email. On my follow up call, loan specialist called XXXX told me, that Nationstar had all the documents they needed. I called later for an update and Loan Specialist XXXX XXXX in the call, said that they now needed a Personal Financial Statement from me. She sent me a blank form which I filled out and emailed back. Again, following on the advice of the credit councilor, I called NationStar a few days later to confirm that they got the document and all will proceed. At that time, XXXX XXXX said that they did not need the Personal Financial Statement I sent in but now needed some of my expired documents to be updated and resubmitted. I did this and sent them in via their provided email address. Now into XXXX XXXX. I waited a few days and the called in. This time XXXX told me that the loan modification department only received some, not all of the documents. I mentioned that all documents were sent as attachments on the same email and wondered how they would receive the email and only a partial on the attachments which I copied myself and the credit councilor on. Anyway, I asked NationStar to spell out for me each document they say they had not received so that I can resend these. I sent these within 48 hours. In talking with the loan modification contact, I explained that I was concerned with the way NationStar was handling my XXXX modification request. A few days later, I called and they now said they need my XXXX Taxes because my Federal Tax Filing Request for Extension did not go through. I sent this in to them by the Monday following our Friday call. When I called to follow up, XXXX XXXX told me that I was pre-approved for a loan modification of {$2500.00} and I did not need to send in my XXXX taxes for that approval. She did not mention that it was an in-house loan modification versus the XXXX federal modification program I requested. I was informed that the offer was for a limited time and if I do n't take it within their allotted time, I will lose the opportunity to get out of their foreclosure proceedings against me. I told her that I did not see the logic in presenting with a monthly payment greater that the current XXXX posing payment problems in the first place. Nonetheless, a few days later I received a XXXX envelope with the NationStar proposed {$2500.00} payments. Now it is XXXX XXXX, XXXX and I am being told that I need to send in a schedule C for my business real estate. I mentioned that it is not a business but I file it under scheduled C as self managed residence for deductions. I told XXXX, the loan specialist, that a Schedule C should not be send t
10/20/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • AL
  • 354XX
Web
The mortgage was sold to Nationstar in approximately XXXX XXXX. The account was current at the time of the transfer and remained current. In XXXX XXXX, homeowners made the payment on XXXX XXXX ( due XXXX XXXX ). Upon receiving XXXX XXXX statement, the account was reportedly one month behind. Upon inquiry, homeowners were told XXXX payment was held in suspense as " insufficient ''. Homeowners were informed their payment amount had risen by {$97.00} due to an escrow shortage. Homeowners paid the {$97.00} and were told the account was current. XXXX XXXX payment was made and processed by Nationstar XXXX XXXX, XXXX ( due XXXX XXXX ). No other notices were received by homeowners until XXXX XXXX when a refund of overpayment to escrow was received. In the month of XXXX, XXXX, homeowners received a notice of intent to foreclose from Nationstar, informing them they owed approximately XXXX and were more than 30 days behind. Upon contacting Nationstar, the homeowners were told that due to an escrow shortage, the account was behind -- even though an escrow refund had been received. Homeowners requested a review of when the account became delinquent. On or about XXXX XXXX, XXXX, the Homeowners contacted Nationstar to get an update on the dispute. They were told to send bank account information, which they did, along with a letter and timeline disputing the missed payment. On XXXX/XXXX/XXXX, homeowners called again and were told the dispute had been referred to the investigations division. On XXXX/XXXX/XXXX, homeowners called again, were told the information sent on XXXX had not been received. Homeowners resent the letter, account info and timeline on XXXX and again on XXXX/XXXX/XXXX. On XXXX/XXXX/XXXX, homeowners called again, spoke to customer representative XXXX ( XXXX ), who admitted there was a mistake with processing by Nationstar. He transferred homeowners to his supervisor XXXX ( ext. XXXX ext. XXXX XXXX ), who informed homeowners the situation would be quickly resolved. Homeowners received several follow up emails about the dispute. In XXXX XXXX, homeowners received a second refund check from Nationstar which they returned to Nationstar, pending the outcome of the dispute. XXXX and XXXX XXXX, homeowners began a refinancing through another lender. The refinance was rejected as Nationstar was reporting their account was more than 30 days past due. Homeowners have received numerous, daily and nightly collections calls from Nationstar throughout XXXX XXXX. On XXXX/XXXX/XXXX, homeowners hired an attorney to contact Nationstar to mediate the situation. On that date, the attorney was informed the account would be referred to investigations division. Upon inquiry as to the outcome of the previous investigation, the representative was unable to see any investigation or resolution report. He informed the attorney the account was past due as a XXXX XXXX payment was never credited to the account. Upon being questioned as to where the payment was posted ( homeowners have sent bank account records, complete with reference numbers for payment to Nationstar for XXXX, payments were direct debit ), he reported he had no authority to state where payment was posted, why homeowners have received XXXX refunds if their account was delinquent, and why the original XXXX XXXX payment was held in suspension for the {$97.00} deficiency ( increase in escrow payment ) when the homeowners were not notified of the increase in their payment before XXXX XXXX and original loan documents do not prohibit " partial payments '' or give authority for " suspension accounts ''. Homeowners have now had negative credit reporting, numerous late fees, continuous harassment in debt collection, and lost time and money for failed refinance, as well as attorney 's fees to dispute the account deficiency.
02/04/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • WA
  • 985XX
Web
PLEASE SEE ATTACHED INCLUDING EXHIBITS : VIOLATIONS OF THE CONSUMER PROTECTION ACT ( CPA ) 1. Homeowners assert within this complaint, that Nationstar filed into XXXX separate Federal Court cases involving Homeowners XXXX different Promissory Notes ( Note ), XXXX Note being XXXX pages long and in another later case XXXX pages long, to fit an agenda, this alone is an unconscionable act of altering a contract, therein a Breach of Contract ; 2. This egregious Breach of Contract sets the stage for including but not limited to CPA violations ; 3. Homeowners understand that your jurisdiction covers Nationstar, this complaint is directly related to Nationstar ; 4. Homeowners assert : It appears Nationstar have committed a Breach of Contract, for Nationstar are allegedly in unlawful possession of Homeowners Note ; 5. Given XXXX never held the Note, therefore XXXX lacked beneficiary standing ; 6. Moreover, what Nationstar stand upon, ( allegedly holder of the Note and DOT ) how is it then XXXX on the Deed of Trust can assert it is the Beneficiary ( when it never held the Note, therefore a NON beneficiary ) and without the requisite authority proceed to transfer the Note and DOT to Nationstar ; 7. Moreover, what Nationstar stand upon, ( allegedly holder of the Note and DOT ) how is it then XXXX on the XXXX Assignment [ s ] of Deed of Trust can assert it is the Beneficiary ( when it never held the Note, therefore a NON beneficiary ) and without the requisite authority proceed to transfer the Note and DOT to Nationstar ; 8. Moreover, what Nationstar stand upon, ( allegedly holder of the Note and DOT ) how is it then XXXX on the Loan Modification can assert it is the Beneficiary ( when it never held the Note, therefore a NON beneficiary ) and without the requisite authority proceed to amend the DOT in favor of Nationstar ; 9. XXXX a non-holder without the requisite True Beneficial Interest to assign, was NOT in physical possession of the Note, to then assign the Note to Nationstar is an unlawful assignment/transfer ; 10. Moreover, Nationstar never received the alleged Note from XXXX, Therefore, Nationstar do not hold Delivery or Transfer documents as such relative to having received the Note from MERS therefore without said bona fide documentation, Nationstar lack standing to assert lawful holder of the Note status ; 11. XXXX failed to be a True Beneficiary, therefore XXXX had no standing to assign the Note in favor of Nationstar ; 12. The XXXX assignment ( s ) on the county record in favor of Nationstar appear to be invalid ; Therefore the XXXX Assignments of Deed of Trust were assigned in error ; 13. Therefore the fact of the matter is Nationstar has never held a True Beneficiary status as is required under the DTA, because it was assigned by an impotent non- beneficiary : XXXX ; 14. Rendering Nationstars appointment of XXXX as a nullity. The pending Notice of Trustee Sale ( NOS ) that Nationstar have caused XXXX to be recorded is a nullity and therefore void ; 15. In the Foreclosure Mill Industry it is called the 'Ta Da ' method of patching up or manufacturing documents in order to fill missing links in the chain of title ; 16. The XXXX XXXX report indicates that XXXX transferred to Nationstar : 'Transfer Seasoned Servicing Rights ' on or about XX/XX/XXXX. ( See : Ex A ) ; 17. Nationstar had caused to be recorded into a Federal Court Case No : XXXX dated XX/XX/XXXX in this case is a declaration of XXXX XXXX ( XXXX ), Document XXXX. " ... I declare under penalty of perjury under the laws of the State of Washington that the foregoing is true and correct ... '', therein, is the Note, the Note is XXXX pages ( each page numbered ) in total. ( See : Ex B ) ; 18. Nationstar had caused to be recorded into a Federal Bankruptcy Court Case No : XXXX dated XX/XX/XXXX
04/04/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 91913
Web
My mortgage servicer ignored my application for assistance submitted to them on XX/XX/XXXX. They confirmed they received it on XX/XX/XXXX, however in a recent letter dated XX/XX/XXXX they state they would n't accept the application because there was another previous review still open from XX/XX/XXXX. My attorney asked them why they took until XX/XX/XXXX to finish the review from my XX/XX/XXXX application as RESPA requires them to make a decision in 30 days. They had no answer. As you can see from the attached denial letter they did n't finish my review from my XX/XX/XXXX application until XX/XX/XXXX. Nationstar should have either approved or denied me by XX/XX/XXXX. Leaving me plenty of time to reapply with my increased income and still be reviewed for HAMP before it expired on XX/XX/XXXX. Nationstar now tells my attorney that they they are refusing to review my application from XX/XX/XXXX. It 's not my fault that Nationstar took over the legally allowed timeline ( 30 days ) to finish my review from XX/XX/XXXX. So now my updated application from XX/XX/XXXX has been thrown away. HAMP expired on XX/XX/XXXX while Nationstar was evading/stalling. My attorney states since my application on XX/XX/XXXX was submitted before XX/XX/XXXX Nationstar still has to review me for HAMP again after they finish the one from XX/XX/XXXX. Nationstar today told my attorney that they will not review my application from XX/XX/XXXX and they do n't care if HAMP expired while they stalled and evaded. My attorney asked them for a reply to that application and Nationstar says they do n't have to reply to that application. My attorney told them they sent a letter confirming they got the application, so why ca n't they send a letter stating what the result of that application was or is. Nationstar tells my attorney that I have to just re-apply and now I do n't qualify for HAMP because it expired. My application was there before it expired and they should have just added the additional income given to them on the new application XX/XX/XXXX and used that to approve the loan at that time ( before HAMP expired ). Nationstar purposely evaded and stalled on my application from XX/XX/XXXX more than 30 days and past the deadline for HAMP ( XX/XX/XXXX ) in order to harm me and keep me from being approved for HAMP. They then blocked and refused to accept my application from XX/XX/XXXX which qualifies for HAMP therby allowing the HAMP program to expire while stalling and evading review of my previous application. Now Nationstar sent me a demand letter in which they state they are starting the foreclosure process. They tell me I have to re-apply but I ca n't reapply for HAMP now that it expired!!!!??? My updated application with additional income was submitted on XX/XX/XXXX. That application qualifies for HAMP as it has additional income. I do n't believe Nationstar can just refuse to review it. If they were going to refuse to review it, why did n't they tell my attorney or me that back in XX/XX/XXXX? I am told a servicer must accept a request for assistance that arrives more than 36 days prior to a foreclosure. Nationstar purposely stalled over three months ( XX/XX/XXXX to XX/XX/XXXX ) to make a decision on my previous application. Evading/stalling harmed my ability to qualify for HAMP program now because it expired on XX/XX/XXXX. In violation of RESPA Regulation X, Nationstar took more than 30 days to make a decision on my previous application ( from XX/XX/XXXX ) while stalling. They then ignored my updated application they confirmed they received on XX/XX/XXXX and now tell me I have to reapply but I ca n't reapply for HAMP because it expired ( while they were evading/stalling ). To top it all off Nationstar sends me a demand letter threatening foreclosure - Attached dated XX/XX/XXXX.
09/11/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 91942
Web
Hello! My husband and I are in the process of applying for a HELOC on our home. In the process of collecting all of the documentation needed, we discovered that Nationstar Mortgage / Mr. Cooper ( our mortgage servicer ) does not have a copy of our Mortgage Note ( a crucial piece to being approved for a HELOC ). I called Nationstar / Mr. Cooper to acquire this document for the first time on XXXX XXXX. They told me that they did n't have a copy of the mortgage note and sent me the deed of trust instead. They told me that this should have all of the information that the underwriting department needed to proceed with the HELOC. I found out that that was NOT the case and that the underwriting department for XXXX XXXX DID need the mortgage note and the deed of trust was not sufficient to move forward. I called Nationstar / Mr. Cooper again on XXXX XXXX to let them know that I needed the Mortgage Note, not the Deed of Trust. At this point, they contacted XXXX XXXX ( who managed our loan before they passed it on to Nationstar / Mr. Cooper ) to see if they could get a copy of the Mortgage Note. They found out that XXXX was no longer in the business of servicing loans and could not give them a copy of the note. So they submitted a request to get a copy of the Mortgage Note from XXXX XXXX Legal Department. I called Nationstar / Mr. Cooper after receiving no updates again on XXXX XXXX to get an update. I was told that they still had no copy of the mortgage note and they did n't know why. They sent me the Deed of Trust again - thinking that it would suffice. It did n't. I was told that they would again submit a request to get a copy of the Mortgage Note from XXXX. I called once again after receiving no updates on XXXX 1st. I was told once again that they would request a copy of the mortgage note from XXXX. I was told that this could take a couple days to get approved. I had already been waiting a week at this point and was told that this was the third request for approval so I was n't holding my breath. I called again on XXXX XXXX to see the status on the approval ( I gave them a couple extra days this time because of the holiday ). Apparently the request was received on the XXXX and was pending approval. I called again on the XXXX and was told that the request was approved that day. I called today ( XXXX ) and still do not have a copy of this mortgage note ( and neither does Nationstar / Mr. Cooper ). I am frustrated with this whole process for a number of reasons. 1. Nationstar / Mr. Cooper is required by law to have this document in their possession and they do n't. 2. If I had not been calling them 1-2 times per week, I doubt that this process would have moved at all. They have made zero effort to communicate with me on this issue even though they are the ones at fault. I feel as if I have been given the run around and they have been too lazy to do anything about it. 3. We have been waiting on this one document to move forward with our HELOC. We are using the HELOC to fix our roof before the rainy season is here in XXXX XXXX. Not to mention the potential rate changes on HELOCs. 4. If damage happens on our roof or if rates change negatively, I hold Nationstar / Mr. Cooper at fault for holding up this process. 5. Nationstar / Mr. Cooper keeps passing the blame to XXXX rather than taking responsibility for this problem. I was told by a Manager today that this happens often when they get new loans - which makes me think that this should be something that they pay moreattention to, vs. writing it off as a non issue. I am very disappointed with how I have been treated in this whole process. I gave them every opportunity to help me and they have not. I am NOT pleased with Nationstar / Mr. Cooper and how they have handled this situation.
03/11/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • GA
  • 31405
Web
We 've had a mortgage with Nationstar Mortgage since XXXX XXXX. We 've had several account issues that concern us, and have tried numerous times to get help from Nationstar 's customer service representatives, with no luck. Our latest attempt was to write a letter to Nationstar 's Customer Relations Department mailed on XXXX XXXX, XXXX, XXXX of Nationstar 's customer services reps suggested sending the letter after she was not able to help us. The customer relations dept has no email address or phone number, writing a letter is the only way of communication. We have n't gotten a response from customer relations. We went through most of XXXX with no problems. We paid our mortgage payments of {$1300.00} per month from XXXX XXXX - XXXX XXXX. We received an " Annual Escrow Account Disclosure Statement '' dated XXXX XXXX, XXXX. This statement showed a " surplus '' of {$3700.00}, stated that our new mortgage payment would be {$1100.00}, and there was a check attached from Nationstar for {$3700.00}. We made our XXXX payment of {$1100.00} ( we called to make sure with a customer service rep ). Received a letter, dated XXXX, from XXXX XXXX XXXX XXXX saying this is our " final notice '' ... .we had not paid {$2300.00} in XXXX taxes and interest. Contacted Nationstar, they checked and told us " that 's our mistake, we 'll fix it ''. They also told us to return the {$3700.00} with a letter saying it should be applied to the escrow, not the principal of our acct. We were told to continue making our {$1100.00} payments until this was cleared up, and to call back after check cleared to be sure it was applied to escrow. XXXX and XXXX payments were also {$1100.00}. Received a XXXX XXXX XXXX tax bill in XXXX, sent a copy to Nationstar. We did n't receive an XXXX payment statement, called to ask about it and were told our new payment would be {$1400.00}, which is {$110.00} more than it was before Nationstar 's mistake in not paying our taxes. The check for {$3700.00} was not applied to escrow as it was supposed to, Nationstar rep said she 'd fix it. We still are not sure if the problem ever got solved. XXXX XXXX - XXXX XXXX we paid {$1400.00} per month. A copy of every tax bill we got during that time was sent to Nationstar. Called customer service to question when our payments would go back down ( the additional {$110.00} per month was supposed to bring our escrow acct balance up over the year, satisfying our shortage ). We talked to several people in the customer service and the escrow department, no one was able to help us. We asked if our acct could be audited, we were wondering what mistakes were made that we do n't know of. Told there is no audit department, suggested letter to customer relations. We wrote a letter to customer relations dept and mailed it on XXXX. Received escrow acct disclosure statement, dated XXXX/XXXX/XXXX, which states our payment is now going up to {$1500.00}, another {$88.00}. We had another issue we tried to get cleared up while talking to customer service. In XXXX XXXX, we applied for a XXXX XXXX. In a recent call to XXXX XXXX XXXX XXXX XXXX office, were told all the info was sent to Nationstar in XXXX XXXX, XXXX year ago. We have seen nothing pertaining to this in any of our correspondence with Nationstar, and their customer service reps were n't able to help. We wrote of this problem in our letter to customer relations also. Because we 've had such trouble trying to get help from Nationstar, we have n't tried to talk to anyone about discontinuing the PMI on our mortgage because the house has been renovated. We would greatly appreciate any help you can offer us. Nationstar 's customer service reps have been no help. We can not understand how Nationstar 's customer relations department does not have a phone or email address.
08/16/2015 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Loan modification,collection,foreclosure
  • MA
  • 026XX
Web Older American
I am XXXX years old and live with my XXXX XXXX ( XXXX ) children. On XX/XX/XXXX I received certified letters stating that our home is scheduled to be sold at public auction on XX/XX/XXXX at XXXX PM. The Loan servicer is Nationstar Mortgage which acts as a collection agency. The mortgage was previously with XXXX XXXX XXXX and was transferred to Nationstar. The mortgage is n't in my name - it is my former husband 's name, although my name and his are both on the quit claim deed that is recorded with the County. Nationstar told me I can call them early this week for the exact payoff amount to bring the loan current and stop foreclosure and reinstate the loan ( the amount would be approximately {$45000.00} or more, of which they say I must " wire '' them the full amount the " same day '' they give me the payoff figure because the figure may " increase daily '' and they do not accept partial payment ) - Nationstar will not send me written confirmation of the amount or any proof that foreclosure will stop if I send them the money they demand, nor are they able to give me a an itemization of the fees and penalties that will be included. This puts me in a very vulnerable position. All they are willing to do is quote me the amount by phone with no itemization or other details other than how to wire them the money. I think a cashier 's check would afford me more protection. I do n't trust them and for good reason. Nationstar acts as a " debt collector '' for " XXXX XXXX XXXX XXXX XXXX XXXX as Trustee for the Certificateholders of XXXX, XXXX. Alternative Loan Trust XXXX, Mortgage Pass-Through Certificates, XXXX XXXX '' and if I wire them them the funds they demand, I have no legal protection that they 'll stop foreclosure before XXXX or that they will not misdirect the funds. They do not recognize me as the homeowner and have not communicated well with me. I 'll also be paying off a debt that is not even in my name, without any legal protection or written assurance that Nationstar will stop the foreclosure. There is one XXXX person ( myself ) and XXXX XXXX adult children living in the household and I do n't drive and we have nowhere to go if I lose my home which I was awarded in 2009 as part of the divorce settlement. There are court papers proving this. My former husband has been uncooperative when I tried to clear up this debt in the past. At first, Nationstar would not even discuss the loan with me until he eventually authorized them to do so, after much pleading. All I want to do is save our home of over 17 years. The house is old and needs a lot of work, so I can not afford a lawyer nor can I afford to lose this precious money which was part of a modest inheritance when my mother died. A HUD approved counselor and a loan officer at another bank explained recently that I qualify financially to obtain a new mortgage in my name and should be able to assume my former husband 's mortgage ( i.e. have Nationstar restructure it and put the loan in my name however Nationstar now refuses to do that before the house forecloses. ) I have begun the application process to refinance the house in my name with a different bank, however the process will take more than 30 days and requires my former husband 's signatures. I have no where else to go and do not drive. It would be detrimental to my son and daughter to move, since any change affects them. They both receive SSI and we are trying to save our home of over 17 years from foreclosure. I have sufficient funds to clear my ex-husband 's outstanding debt on the Nationstar mortgage and thus reinstate the existing mortgage and resume monthly payments on it, however I need legal assistance to protect myself and children in this matter and ca n't afford attorney fees. There is not much time. Please help me.
03/31/2017 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CA
  • 90720
Web
I have been trying to sell my property as a short sale however the investor for my loan which Nationstar services insists can only be sold through a short sale auction. We have now done 3 short sale auctions. If rehabbed the home is worth about {$870000.00}. The home needs about {$150000.00} in major work per contractors who 've submitted offers previously. The 1st auction starting bid was {$860000.00} no bids. The 2nd auction the opening bid was {$610000.00} and the winning bidder won at {$750000.00} however they never inspected the property and once they did they cancelled. There were back up offers at {$610000.00} but per Nationstar the offer was too low for the investor. This most recent auction I thought we had a chance because the bidder was going to live in the home and seemed very interested. Their final bid was {$790000.00} but had not inspected the home. After inspecting it they also cancelled. I accepted an offer from an investor for {$650000.00} but it was denied from Nationstar. No investor will offer more and here 's why. {$650000.00} plus {$150000.00} = {$800000.00} plus {$50000.00} for closing costs and commissions means they 'd spend {$850000.00} to possible make $ XXXX-XXXX. I want to short sale the home and avoid foreclosure. But the process simply wo n't allow it. I know the balance is over $ XXXX but I did n't cause the problem. In XX/XX/2008 I had entered into a modification with XXXX bank and they accidentally foreclosed. When they rescinded the foreclosure they sold the loan to XXXX XXXX XXXX on the same day. XXXX XXXX XXXX would not honor the modification agreement and for years indicated that there was no loan record and therefore could not accept any payments. The loan sold shortly after they finally put together what was my balance and the same problem occurred with the next servicer. It finally transferred to Nationstar and if this loan was serviced by any other lender the short sale would 've already occurred and we could move on. But the conditions set forth by Nationstar and the investor are making the short sale an impossibility. I 'd like to buy a home again in the near future but a foreclosure or deed in lieu are simply poor options. Like I said any other servicer would simply go with the best and highest offer. The existing offer of {$65000.00} is more than generous especially considering the risk is high and the return is limited to non existing. I 'm going to seek legal advice and possible have to file a civil complaint against the investor and Nationstar simply because they are not considering real viable offers for a short sale. I should n't have to sue the bank simply to allow me to shortsale the property. I know that Nationstar will say we are doing what the investor is allowing but that simply means that I am not able to property sell the property due to the auction process and what the expectation from the investor in what will be a realistic price. Like I said every single bank and investor out there with the exception of these two are making a simply process impossible. I am the victim of fraud from XXXX and not being able to keep the home was due to errors on their part. By the time Nationstar offered me a modification of $ XXXX monthly payments I accepted and made those payments until I could n't afford that amount. I do n't know many people who can afford a {$4700.00} mortgage. The previous modification with XXXX was only {$3200.00} and even that was difficult but through the years the balance grew and I could n't do anything about it. The timing of this is horrible. I just want to sell the property and move on. Please help me convince them to be realistic about the short sale offers that are viable. Filing a law suit just to eventually mediate a short sale is a horrible way to resolve this.
02/17/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • WY
  • 82801
Web
Hello, I have filed complaints against Nationstar Mortgage through CFPB in the past. The complaint that I am filing today is much the same as the former complaints, since Nationstar has still, to this date, offered no resolutions. Nationstar associates have stated that the situation has been resolved, however, they have offered no proof which can refute my complaints and the wrongdoing which has taken place regarding my mortgage. On XXXX XXXX, XXXX, XXXX XXXX, of Nationstar, responded to my complaint, through CFPB. Because his response did not resolve any of my concerns, or provide proof or documentation that I had requested, I sent a dispute on XXXX XXXX, XXXX. I never received a response to that dispute through CFPB. On XXXX XXXX, XXXX, I received a check which was a settlement from a lawsuit, XXXX XXXX Nationstar Mortgage , LLC. I have not cashed this check, but it does, however, confirm that Nationstar continues to have issues regarding their mortgage handling practices. My mortgage originated with XXXX XXXX XXXX, in XXXX. With it being my first mortgage, I was not aware that it was originally set up incorrectly. Because there is more than XXXX acres with my home, I 'm now told that the mortgage should have been set up as an agricultural, rather than residential. When interest rates dropped in XXXX, my wife and I attempted to refinance. We were told by several banks that our mortgage could not be restructured since it had been set up incorrectly. In XXXX, we attempted a loan modification. XXXX XXXX XXXX informed me that they were only working with customers who were at least 90 days delinquent on their mortgages. Because we desperately needed a lower interest rate, we went delinquent so we may complete a loan modification. XXXX associates misplaced our paperwork during the first two attempts. Finally after the third attempt, and seven months into the delinquency, when all documents were viewed, XXXX informed me that the Certificate Holders of my mortgage did not participate in loan modifications. I had not been aware that XXXX was no longer the owner of my mortgage. Upon inquiry, I was told that the mortgage had been transferred to XXXX XXXX Bank, XXXX XXXX XXXX, XXXX XXXX, XXXX. XXXX XXXX, XXXX XXXX, CA XXXX. This is also the address listed at the local Courthouse. However, if one does a XXXX search, this address is the parking lot of a XXXX XXXX XXXX building. I requested a phone number for this bank, and was given XXXX by a XXXX associate. The phone number is busy 24 hours a day. XXXX separate bank presidents of our XXXX XXXX Banks have done extensive research and found that XXXX XXXX has no connection to my mortgage. This may have contributed to the reason that XXXX could not complete a loan modification. I then attempted to complete a Short Negotiated Pay off with XXXX. My offer was under review when my mortgage was conveniently transferred to XXXX XXXX XXXX. The process then began with XXXX XXXX XXXX. It was basically the same story as XXXX. Faxing documents to complete a loan modification. If XXXX needed one line of one document, it was required that the entire file be re-faxed. Finally, XXXX also denied my loan modification attempt. I then attempted a short negotiated pay off. While my offer was under consideration at their underwriting department, my mortgage was again transferred, this time to Nationstar. The experience with Nationstar has been even worse than the XXXX previous. XXXX XXXX stated, " Additionally, we are unable to attest to the actions of XXXX XXXX XXXX and XXXX XXXX XXXX ( XXXX ) in regard to the modification process ''. However, when Nationstar purchased my mortgage, they purchased every aspect of the loan. This would include the improper securitization, as well as the fact that it was a toxic loan. Thanks
12/22/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • LA
  • 708XX
Web
The information contained in this letter and attachment should be marked as the 2nd complaint filed by myself against Nationstar Mortgage. The 1st complaint was given no amicable or reasonable resolution. Below you will find a synopsis of the issues with Nationstar Mortgage and their incompetence to handle my flood insurance disbursement. 1. On XXXX/XXXX/2016, my principal residence located at XXXX XXXX XXXX, XXXX XXXX, LA XXXX was flooded. 2. On XXXX/XXXX/2016, I was in receipt of an advance in the amount of {$16000.00} from my insurance company. These funds were forwarded to Nationstar overnight ( USPS Tracking # XXXX on XXXX/XXXX/2016 XXXX XXXX XXXX XXXX XXXX. On XXXX/XXXX/2016, as per USPS tracking, the check was received by Nationstar Mortgage. After uploading receipts totaling greater than {$20000.00}, the funds for the advance were finally received by me on XXXX/XXXX/2016. 3. On XXXX/XXXX/2016, I was in receipt of my final claim payment in the amount of {$52000.00}. These funds were sent to Nationstar via Priority Mail - Tracking # XXXX and received by Nationstar on XXXX/XXXX/2016 at XXXX as per USPS tracking. 4. On XXXX/XXXX/2016, I requested an inspection on my residence as I was at a minimum of 50 % complete. Finally on XXXX/XXXX/2016, I received a phone call from an inspection company to schedule the inspection. The inspection could not be scheduled until XXXX/XXXX/2016 at XXXX - 26 days after the inspection was requested! Completely unacceptable. The inspector arrived at the time scheduled however, the inspector was not qualified to perform an inspection. I was advised by her that all foundation items had to be complete to be at 50 %. I advised her that I did not have foundation issues as I only received XXXX '' of water. She then proceeded to advise me that anything that touches the foundation must be complete. For instance, the floors touch the foundation so they are considered foundation items ; the countertops touch the counters and the counters touch the floor so they are considered foundation issues. I have been in the mortgage industry for 20 years. Currently, I am a scenario desk underwriter. I am flabbergasted that someone that is portraying to be an inspector would utter those inaccuracies regarding repairs to a home. Furthermore, she went on to advise that she would have to deduct for items that were not complete which I understood however, she proceeded to deduct for items that I have never been in possession of nor that was ever installed in my home. For instance, the insurance adjuster gave an allowance for storm doors. I have never had storm doors on my home. I showed her the before pictures of both doors but, she refused to acknowledge and said that she had to deduct me for this. She also advised that since the walls were closed up she had to deduct for the fireplace since she could n't see it even though the receipts are already uploaded to Nationstar 's portal. As a result of her inaccuracies and incompetence, she submitted the report with completion at 40 %. According to my calculation, at the time of the inspection, I am at 64.16 % completion. I have also attached the breakdown per room directly from the insurance adjuster worksheet - line by line. The items in red are completed and were complete when the inspector came. The items in dark purple are items that I have never owned or had installed on my home and/or items that the city/parish provided for free. Please refer to the notes on those items. As per Nationstar, they are unwilling to follow their own policy and release any funds to repair my home. Please refer to the entire basis of my claim and supporting documentation. I have attached the initial claim information and supporting documentation. Today 's complaint is labeled " Complaint XXXX ''.
10/11/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 33414
Web
The exact same way XXXX XXXX created fake documents to establish fraudulent customer accounts, and repossess customer 's vehicles. They also engaged in a similar illegal foreclosure scheme, in which they created and submitted thousands of fraudulent documents to unsuspecting local courts to establish standing to foreclose on homes they did not have legal authority to do. In XX/XX/XXXX I was forced into a predatory Sub-Prime loan by XXXX. Who was later shut down by the federal government for predatory lending violations. XXXX immediately assigned this loan to XXXX home loans as the servicing agent, who was also cited for predatory lending violations before finally being forced into a takeover by XXXX XXXX XXXX. There is absolutely no documentation showing that my loan ever became part of this fraudulent XXXX trust that is claiming ownership of my loan. This is whom XXXX XXXX claims to be trustee for and is foreclosing on their behalf. First, I never missed any of the payments they claim and have proof all payments. Second I was coached into " default status '' in order to qualify me for a loan modification out of the sub-prime predatory loan. While supposedly modifying my loan, XXXX XXXX initiated a foreclosure suit against me which is considered Dual tracking and a Violation of the federal RESPA. By law, In order to legally bring suit, the plaintiff must have possession of the mortgage note at the time the suit was filed. XXXX XXXX did not and I have proof of this. Therefore I have a false plaintiff ( XXXX XXXX ) using a fraudulent document they created ( assignment of Mortgage ) that supposedly ( via XXXX ) gave them ownership of my note from XXXX. Conveniently, this document was created by XXXX XXXX right before they filed suit, not when the loan closed in XX/XX/XXXX or when they became trustee. Problem is, the date on the Assignment is dated over a year AFTER XXXX was shut down by the FDIC. Therefore, at the time they created this fraudulent document purporting ( via XXXX ) that XXXX gave them ownership, XXXX had been dissolved and assets liquidated. Making any such transferred 100 % impossible and the document FAKE! Also, if the note had been purchased and deposited by the trust ( who is suing me ) as required by law, then the assignment would have came from the trust to XXXX XXXX, not from XXXX to XXXX XXXX. This proves that the trust and it 's trustee never had possession nor ownership of the note when they filed suit. Their claim of standing is also invalid because the note was never placed inside this trust as required by law and as the ( unsigned ) Pooling and servicing agreement ( PSA ) states it must be.. I later received legal notice from XXXX informing me that they had transferred my loan years after XXXX XXXX fraudulent assignment claiming ownership. This XXXX notice confirms that my loan was NEVER transferred to XXXX XXXX. Which again shows that this Trust and trustee ( XXXX XXXX ) was never the holders of the note. Moreover this notice identifies the true owner of my loan and it 's not XXXX XXXX or this XXXX. In addition, XXXX XXXX and NationStar are in violation of the RESPA act in regards to my QWR. XX/XX/XXXX, I exercised the right afforded to me as a consumer and submitted a Qualified Written Request to XXXX XXXX and NationStar. I requested information about my mortgage loan 's ownership. Both banks acknowledge the receipt of my Qualified Written Request and stated they would respond within 30 days. The law states that they must respond, yet after numerous calls to XXXX XXXX and NationStar, and over A YEAR later they still have not responded to my request. This is a violation of the law and warrants sanctions, including damages. I have copies of their acknowledgement letters and all other documents.
01/24/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • XXXXX
Web
XXXX sold the servicing of my Mortgage to Nationstar Mortgage in XXXX XXXX I recall. I rec 'd a lettter from them telling me my loan was delinquent by 2 mos. This was the first correspondence I received from them and my loan was not delinquent as I had been making my payments to B of A. The amount of arrears was {$4500.00} for XXXX and XXXX XXXX. I have attached a copy of my payment history. I did n't know my loan servicing was transferred and when I was made aware of this I immediately made two payments of {$2200.00} ( XXXX/XXXX/XXXX and XXXX/XXXX/XXXX ) for the XXXX and XXXX Payment. I had recently been discharged from the hospital XXXX therefore I had been working on obtaining a Keep your Home California Loan which I received approval. ( for 12 months later extended to 18 mos. of principal, interest, taxes and insurance ). During this process I went down 4 months ( XXXX XXXX XXXX and XXXX XXXX ). The purpose of the Keep your Home California loan was to assist homeowners with bringing their mortgage loan current, provide assistance with monthly payments consisting of principal, interest, taxes and insurance incl. mandatory, and at the end of the program the consumer was to be able to continue making the payments on their own and the loan forgiven after 3 years provided the property remained a primary residence. Nationstar Mortgage began accepting funds distributed from my loan with KYHC on XXXX/XXXX/XXXX continuing on until XXXX/XXXX/XXXX ( the date I was to start making the payments on my own ). My loan was to be brought current with these funds and remain current until the date that I took back making the payments myself. On XXXX/XXXX/XXXX I went into Nationstar 's system to make my first payment on my own of {$2200.00} ( principal, interest, taxes and insurance ). Much to my surprise the amount due on my statement to re-instate my loan was {$17000.00}. I had received a letter in XXXX XXXX from Nationstar stating their error to disregard foreclosure notice ( attached ). I was under the impression that my loan was current, that distributions from my loan I took with KYHC had been forwarded to my lender on a regular basis which was reflected on my payment history ( attached ). I immediately got on the phone with Nationstar Mortgage to talk with them about this error and to alert them that the system was locked and would not accept any payment from me. These attempts to speak with someone, anyone, over at Nationstar Mortgage went on for 9 months. The first person I spoke to in the foreclosure department because that 's where my loan had been referred to because according to their system my loan was in default, XXXX XXXX instructed me to not attempt to make any payments because the system would not accept anything from me other than the {$17000.00} which was an error. After months and months of trying desperately to have this corrected and never able to reach the same person I had spoken to again, I received notice in the mail that my loan had been referred for trustee sale and that I would be notified of a sale date of my property. I then contacted KYHC to inform them of what had happened. I explained that after all the effort put forth to get approved by them to save my home of 18 years that the program failed me and that I was being referred to trustee sale ( XXXX ). They informed me that I had been approved for an extension to 18 months and that Nationstar Mortgage refused payment from them. So with that said it was all too late. They never corrected the payment amount to {$2200.00} from {$17000.00}. 9 mos went by Nationstar continuing to instruct me to not attempt a payment until they corrected their system to reflect the correct amount. I never received any assistance from anyone and was forced to distressed sale now homeless
01/12/2017 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • TX
  • 797XX
Web
A job transfer required a move out of state. We listed our home for sale for over a year with no offers. We contacted Nationstar for our options. Working through our " dedicated loan specialist '' XXXX, we were approved for a short sale in approx XX/XX/XXXX which placed any potential foreclosure activity on hold. She stated that if this option did n't work, we could file for a deed in lieu at any time during the process and before any potential foreclosure date. By XXXX we had not had any offers. We called Nationstar XX/XX/XXXX to find out what our other options were. With XXXX not available, we spoke to another representative XXXX in the bankruptcy/foreclosure prevention dept. She informed us that we were great candidates for their Deed in Lieu program and that we could get cash for keys if we turn the property over in good condition. We stated that this is the option that we 'd like to choose and she emailed us the application. We completed and returned the application. We contacted Nationstar to confirm receipt of our application. They said that they denied our application because there was a pending sale date. We had not been notified of a sale date at that time. XXXX told us that we had plenty of time to do a Deed in Lieu. We later received a letter dated XX/XX/XXXX stating that there was a pending sale date one month later on XX/XX/XXXX and no time to review our file for a Deed in Lieu. There were 30 days. We contacted XXXX, a non profit organization that assists homeowners, previously they assisted with HAMP/HARP programs. We gave them authorization to assist us with this matter and their contact XXXX assisted us in contacting Nationstar. On a three way call, we spoke to XXXX, Team Lead/Assist Agent in the Bankruptcy/Foreclosure prevention dept. He stated that at this point the only way to avoid foreclosure was to file for a loan modification, which would halt the foreclosure. He then emailed us an application for modification on XX/XX/XXXX. He told us that as long as it was received by Nationstar 7 days prior to the foreclosure date, that the foreclosure would be placed on hold. We emailed a complete application for a modification on XX/XX/XXXX, 10 days prior to sale date, and received an email confirmation that it had been received and to check back in 48 hours for a status. We called Nationstar on XX/XX/XXXX and spoke to their agent XXXX, he said mod was denied and transferred us to XXXX. He denied telling us that a modification application would halt the foreclosure. He mentioned two additional documents that were not stated on the application as needed and we immediately emailed them to him and to the email provided for modifications. He stated that Nationstar was not able to delay the foreclosure date, that decision was controlled by the attorneys acting as trustee for the foreclosure. We contacted Nationstar 's attorneys, XXXX. We spoke to their representative, XXXX. She told us that submitting the application for Deed in Lieu 30 days prior to the sale date gave Nationstar plenty of time to review our file and complete a Deed in Lieu. She also stated that Nationstar can postpone the foreclosure at any time by simply contacting them through a third party software that they use to communicate. She stated that Nationstar controls postponing the sale date, not the attorneys and that sometimes Nationstar tends to " forget that ''. Nationstar has repeatedly promised us solutions to avoid foreclosure and we have done everything that they have asked us to do to avoid it. They have failed to honor the processes that they outline on their website to avoid foreclosure and that they have stated through verbal promises on the phone. They have lied to us and failed to honor programs that we clearly qualify for to avoid foreclosure.
02/13/2017 Yes
  • Credit reporting
  • Incorrect information on credit report
  • Account terms
  • FL
  • 334XX
Web
In XX/XX/XXXX we approached our mortgage lender XXXX XXXX XXXX ( XXXX ). We wanted to refinance our home that we have lived in since XX/XX/XXXX. At the time we approached XXXX we were not in foreclose, we were current on all of our loan payments and we were not in distress. XXXX turned us down for a conventional refinanced mortgage loan but offered us what they explained was a NEW program for customers that were current with their mortgage but wanted to reduce their payments. We were excited about the new program unknowing that it would hurt our credit and put our home into a foreclosure situation. Our loan officer said we were accepted into the program and our payments were being reduced approximately {$540.00} per month. We were told to make this payment for three months and the new loan would be in place after that. We asked our loan officer if the mortgage came back unacceptable could we refuse it, pay back the difference and keep the original mortgage. Our loan officer reinsured us that we could do this without penalty or credit damage. After three months past, we contacted XXXX ; Our loan officer informed us that it was taking longer than expected but to keep paying the monthly mortgage at the reduced rate. After the 5th, 6th, 7th, and 8th months XXXX keep giving us the same story, it was taking longer than expected, it 's not you ( the homeowner ) but the bank that is having issues with the paperwork, XXXX instructed us to keep paying our scheduled reduced mortgage and the contract will come soon. It was on the Ninth month that the new mortgage plan finally came. The new mortgage plan was a disaster and we went from a 23 year mortgage to a 40 year mortgage with a balloon payment at the end. For obvious reasons we refused this new mortgage plan and continued with the existing mortgage. We never signed or entered into any new agreements that XXXX or Nationstar provide. No acceptance to their terms or conditions was accepted. It was only after refusing the new mortgage that XXXX destroyed our credit and sold off our mortgage to Nationstar. Once Nationstar took over the loan it went downhill from there. Nationstar would not discuss any terms or help us with the issues that XXXX left us in. We paid large fees to Nationstar that they forced us to pay to keep our home out of foreclose. All during the time while this was happening I still made my monthly payments on time, and every month with documentation of every payment. Nationstar is a debt collecting company and they also duplicated bad credit reporting from XXXX. I 'm attaching a letter from XXXX to XXXX as evidence of my complaint ; I 'm also attaching a letter from XXXX saying that they would partially correct our credit report and that it was done in error. Also I have requested a payment history on all payments made to XXXX and Nationstar. To this day I have not received any payment records nor have they corrected the errors on the XXXX credit reporting bureaus I 'm requesting that XXXX and Nationstar correct and remove all of the damaging information that 's on all XXXX credit reporting bureaus. The dates and information that they are reporting are wrong and should not be there in the first place. XXXX and Nationstar knowingly and willingly took advantage of us and should have never offered us a loan that would cause us harm to our credit and possible foreclose to our home. I believe what XXXX did was illegal and misleading, and there actions should be investigated. How many other hard working customers have they purposely for sole purpose only destroyed their credit and tried to take their home? I have personal bank records that show the history that I have made every loan payment including the trial payments on time from the beginning of the loan in XX/XX/XXXX.
03/06/2017 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • FL
  • 32773
Web
I applied for modification due to my interest-only loan becoming fully amortizing and interest rate increasing which resulted in an unaffordable payment. This complaint is due to Nationstar 's determined income being significantly beyond our available income and ability to repay. It appears their model for determining income does not support QM or ATR requirements. Nationstar uses a gross income average from XXXX paystubs and annualizes this income as stable qualifying income. This is without regard to the source of income. In our circumstance, their method of determination significantly overstated both my spouse 's and my incomes. Their approach negligently disregards the continuance of all income sources and is not in agreement with both QM and ATR requirements. For example, my income determination used overtime that was not supported with YTD earnings. It was not considered if this income was supported or expected to continue. My modification application intentionally excluded overtime as monthly income since this was not stable or expected to continue. Per the documentation provided, my most recent paystubs have bi-weekly overtime of {$1200.00} and {$1300.00}. Nationstar calculated total gross income as an average of {$4300.00}, annualized to $ XXXX = or {$9500.00} mo. Considering base income per paystub of $ XXXX {$6600.00}, Nationstar considered {$2800.00} as stable overtime income for qualification. Check ending date of XXXX/XXXX/XXXX and pay ending date of XXXX/XXXX/XXXX does not support this as stable income. YTD overtime average per last paystub is {$1300.00} monthly ( {$11000.00} XXXX ). This evidences that this is potentially not a stable income source and would require additional analysis for consideration. In reality, this overtime is not stable and resulted from significant mortgage volume resulting from the lowest interest rates in history ( XXXX XXXX ). Any significant overtime is not currently or expected to be available. Overtime at this amount was not supported by the XXXX XXXX or YTD income. This is why this income was not included on the modification application. In summary total income was determined at {$120000.00} ( Annual bonus plus Nationstar determined income ) rather than base salary of {$79000.00} plus bonus of {$9300.00}, or {$89000.00}. Based on the documentation and the above analysis, this is a {$34000.00} overstatement of annual income. It should be noted, my modification request did indicate my base income at {$84000.00} due to an expected increase which is supported on my supplemental paystubs with base of {$83000.00}. Effectively this would reduce this overstatement to {$30000.00}. For my spouse 's income, she is a XXXX and her salary is listed on the paystub. The base salary was not considered and Nationstar used the gross income which included a {$170.00} one-time income earnings adjustment to take advantage of a paid pre-planning event. Since this is not a stable income source it should not be considered as part of stable qualifying income. Again, stability of income was disregarded by Nationstar and they determined her income to be {$43000.00} rather than her actual income of {$41000.00} as indicated on her paystub. Ultimately, I appealed their income determination and this was rejected. Their rejection is on the basis that the supplemental documentation provided is considered new information. None of the supplement documentation was new information. The original income documentation provided did not support the income Nationstar used to qualify and the continuance of all income sources was not addressed by Nationstar. Based upon the response by Nationstar, this appears to be a systemically negligent policy and has likely negatively impacted many people requesting modification.
09/13/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CA
  • 91302
Web
XXXX filed a fraudulent secured proof of claim under penalty of perjury against real property of my estate. The details of the fraudulent proof of claim are incorporated in the attached pleadings filed after we prevailed on appeal to the XXXX. and include the following : 1 ) XXXX filed a secured claim under penalty of perjury against real property of my estate asserting it is the actual secured claimant. XXXX maintained the claim in its own name for over two years, filing numerous pleadings in my main case, objecting to the confirmation of my plan of reorganization, as well as filed documents on its own behalf in the the adversary proceeding asserting at all times it is the true and actual secured creditor, not acting as an agent for any other party. 2 ) Upon filing for summary judgment two years after filing the secured claim in its own name, XXXX switched its position and for the first time in over two years, asserted it is actually a servicing agent for Wells Fargo Bank N.A . as XXXX for XXXX XXXX ( Wells Fargo ). This assertion however conflicts with its answer to the First Amended Complaint wherein XXXX denied Wells Fargo has anything to do with the secured claim, and conflicts with the findings of the XXXX. 3 ) The lower bankruptcy court granted XXXX 's motion for summary judgment. The XXXX. reversed on appeal holding that XXXX failed to establish it is a servicing agent for Wells Fargo, and also held that Wells Fargo failed to establish that it is the actual secured creditor. The XXXX further allowed our fraud cause of action to proceed to trial. 4 ) The attached XXXX for Leave to Amend follows the XXXX proceedings prior to trial. The amended complaint ( " SAC '' ) is Exhibit XXXX of the XXXX for Leave. The SAC outlines the fraudulent proof of claim and includes the XXXX XXXX XXXX. 5 ) XXXX purportedly acting for Wells Fargo filed XXXX materially inconsistent promissory notes representing the same underlying mortgage debt ; XXXX note was filed with the proof of claim under penalty of perjury, and a note containing different indorsements was filed with the motion for summary judgment. XXXX for XXXX who states they are ultimately acting for Wells Fargo, purports to be in possession of the note filed on summary judgment but is not in possession of the note with indorsements filed with the proof of claim. Further, XXXXWells Fargo argued to the XXXX that the note was " re-indorsed '' but failed to explain to the XXXX that the indorsements appear on the back side of the signature page of the original note, and therefore " re-indorsement '' is an impossibility - a fabrication and misrepresentation made to me, the XXXX, the lower bankruptcy court, and the XXXX Trustee. 6 ) As plead in the attached, the documents produced to us, establish that the promissory note was copied, the copy was fraudulently indorsed to give the appearance that is it a bearer note in compliance with XXXX XXXX, and then both notes representing the same underlying mortgage debt and encumbering my real property were sold into the secondary market garnering multiple recoveries on the same underlying mortgage debt. * Wells Fargo Bank N.A . 's, and XXXX 's improper conduct is pervasive and harmful to the public. The CFPB published its XXXX XXXX, Monthly Complaint Report with Wells Fargo Bank N.A . named the number XXXX most complained about mortgage company and XXXX the number XXXX most complained about mortgage company. * Wells Fargo 's improper conduct has also been set out in the documents pertaining to the $ XXXX National Mortgage Settlement, the $ XXXX XXXX settlement with the XXXX Trustee, and most recently in the CFPB 's recent action fining Wells Fargo $ XXXX for, creating more than XXXX XXXX fake checking and credit card accounts.
02/07/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 95307
Web
We started a refinance for the property at XXXX XXXX XXXX in XXXX, CA during the month of XXXX XXXX with XXXX XXXX XXXX. The Title Company XXXX allegedly wired the money to pay off the account with NationStar on XXXX XXXX, XXXX. However, on XXXX XXXX, XXXX NationStar began calling us requesting that we send the XXXX payment. We believed that the refinance had been completed already. We had received a check for the remaining balance of the transaction from the Title Company. However, after many attempts to resolve the issue and constant phone calls, we found out that NationStar rejected the wire for the payoff on XXXX XXXX, XXXX. The reason was insufficient funds. NationStar said the wire was underfunded {$470.00} because they were charging interest for the entire month of XXXX. They charged us late fees for XXXX and threatened to send us to foreclosure if we did n't send the XXXX payment. As of today, nothing has gotten resolved. We have sent the XXXX and XXXX payment to NationStar and XXXX XXXX XXXX has begun charging mortgage payment for the month of XXXX, but the refinancing transaction has never been fully completed because the Title Company still has the wire. How can XXXX companies be charging us monthly payments? How can XXXX XXXX XXXX be charging principal and interest on money they have not yet payed to NationStar? What can we do? NationStar has multiple people answering phone calls, but they never have put a manager on the phone after repeated requests from us to speak to a manager. They are withholding information and every time we call, we must explain the whole situation to a new unknown entity. Their tactic is to put the costumer on hold for an indefinite amount of time just to answer a question. According to Mortgage connect, NationStar refused to talk to them and to send a new payoff amount unless we had a XXXX way call. We have had multiple XXXX and XXXX way calls with the loan officer at XXXX XXXX XXXX XXXX XXXX, NationStar representatives, XXXX representative XXXX XXXX, and me XXXX XXXX. During XXXX of these XXXX way calls, we were given XXXX options. First option, to send a wire payment for XXXX and upon receiving it, NationStar would send a new payoff amount to me and to the Title Company by Thursday XXXX XXXX. We were promised that the late fees from XXXX would be absolved and the delinquent status would be removed from credit records. However, NationStar did n't send the new payoff amount as promised. I called them on Thursday. The person on the phone had me verify my email and then he said he had sent it to the wrong email and that we would have to wait XXXX to 48 hours to request a new payoff amount because his system only allowed him to send XXXX per day. I called again on Friday and they sent the new payoff amount. This time, the representative I spoke to said that it was not true that they could n't send multiple payoff emails in one day. Then I contacted the Title Company XXXX only to find out that the wire is still short. This was the response from the Title Company on Friday, XXXX XXXX, XXXX. " I am still waiting for the Nationstar research team to respond. Please ask Nationstar if we were to wire the payoff today or on Monday in the amount {$170000.00} would it be short because with the payoff demand you sent me shows the total good thru XXXX/XXXX/XXXX at {$170000.00}. That is {$260.00} higher than the wire we sent and still have. XXXX XXXX '' Option XXXX was that we continue with the so called dispute, that they would have to " research '' the situation and with no time frame as to when the issue would be resolved. We have tried to get this settled in the least intrusive manner, but it seems the issue will be prolonged indefinitely and we need to take further action into this matter.
11/30/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • AL
  • 350XX
Web
Nation star failed to do an initial assessment on my mortgage account.In turn, I became behind on my escrow account.To catch up on my escrow account, I paid Nation star $ XXXX has harrassed me everyday with multiple phone calls stating that I still owe them a monthly mortgage rate of XXXX, XXXX rather than the XXXX that I previously paid. I was told by a representative by the name of XXXX XXXX that my mortgage would increase around {$60.00} a month.I continually get hung up on the phone with Nation star and am at my wits end. I have spend hours upon hours trying to get this rectified with them on the phone ( my time/money ). They should be put out of business. At present, the " XXXX XXXX XXXX '' named XXXX XXXX refuses to call me back. I have reported Nationstar to the XXXX and he instructed me to call him with questions. His phone number XXXX has a voicemail that states he is not accepting calls and the only option is to get transferred to another customer service representative. Currently, Nationstar has readjusted my mortgage to an amount of XXXX and some change. I agree to pay this amount based on calculations from my increase in property tax and homeowners insurance. I received a statement in the mail stating that I owe Nationstar another {$4400.00}! I have no idea of where this calculation is coming from ... This is a copy of XXXX 's latest response to me on XXXX/XXXX/16 with my response : XXXX/XXXX/2016 WEB XXXX RECEIVED BUSINESS ' REBUTTAL RESPONSE : After a review of the account, no error was found. As previously stated, the account was past due when the funds of {$3400.00} were received. Due to the delinquency, the funds were applied to your XXXX XXXX mortgage payment rather than your escrow account. When an account is delinquent, any funds are sent to payments first and then, once the account 's current, any remaining funds are applied to other fees and charges remaining on the account. Since the funds were applied to the payment, the escrow analysis reflected a shortage. On XXXX/XXXX/2016, the loan transaction history was adjusted in order to reverse the mortgage payment and reapply it to the escrow account, per your request. In addition, we have removed the most recent escrow analysis that reflected the shortage. As of XXXX/XXXX/2016, the account is due for the XXXX/XXXX/2016 payment of {$3300.00}. The statement you recently received for XXXX 2016 does show a payment amount of {$4400.00}. However, there is a credit of {$1100.00} in the suspense account, allowing us to accept a smaller amount to complete the XXXX 2016 payment. Please note the payment history appears to be reported accurately to the main credit repository agencies ( XXXX, XXXX, and XXXX ). If you have documentation that substantiates that any of the information reported by Nationstar on the credit report is incorrect, please provide the detailed information for review. You may fax the information to our research department at ( XXXX ) XXXX. If you have any additional questions or concerns please reach out to me directly at XXXX or our team at XXXX or by email at XXXXXXXXXXXX Best Regards, XXXX XXXX XXXX Media Analyst Department Number : XXXX XXXX/XXXX/2016 ALT EMAIL Send Business ' Rebuttal Response to Consumer XXXX/XXXX/2016 WEB XXXX CONSUMER REJECTS BUSINESS ' FINAL OFFER : ( The consumer indicated he/she DID NOT accept the response from the business. ) Here is my response to XXXX : Hi XXXX, I have tried to call you numerous times and have left messages for you. This was prior to your out of the office message that you left on your phone over the holiday. I just called you and left you another message to call me back, but I can not leave a message. I am only transferred to an attendant who is incapable of answering my questions.
06/25/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CO
  • 804XX
Web
Nationstar Mortgage failed to comply with HAMP XXXX Supplemental Directive XXXX. " Servicer must notify borrower if loan modification is denied. " Nationstar repeatedly and falsely told Plaintiff that his loan modification was either in-process or had been approved. 18. XXXX entered the Streamlined Modification Program Loan Workout Plan ( " SMP '' ) XX/XX/XXXX. 19. Nationstar 's agent, XXXX, told XXXX on XX/XX/XXXX, that his SMP modification had been approved. 20. XXXX made XXXX payment under the SMP. 21. Thereafter, Nationstar called XXXX and informed him that SMP had been cancelled, and XXXX would instead enter a Trial Period Plan under the Home Affordable Modification Program ( " HAMP '' ). 22. XXXX entered HAMP XX/XX/XXXX. 23. HAMP requires that applicants complete a three month trial period by making the payments that would be required under a proposed modified loan terms. If a HAMP participant makes these required trial-period payments, the participant 's loan may be modified to reflect the trial-period 's payment terms. 24. XXXX timely made his XX/XX/XXXX and XX/XX/XXXX payments under HAMP. 25. XXXX pre-paid his XX/XX/XXXX HAMP payment with his XX/XX/XXXX payment. 26. XX/XX/XXXX, XXXX called Nationstar to ensure that it had received his XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX HAMP payments. 27. By timely making his XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX payments to Nationstar, XXXX successfully completed the HAMP trial period. 28. Assuming that XXXX met other HAMP program requirements, XXXX ' successful completion of the HAMP trial period entitled him to have his loan modified in accordance with the trial-period payment terms. 29. Nationstar confirmed to XXXX that ( a ) it had received his XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX HAMP payments ; and ( b ) it was sending his plan to another Nationstar department to draft new loan documents for XXXX ' new and modified HAMP loan. 30. XXXX ' HAMP loan-modification application was denied on or about XX/XX/XXXX. 31. On or shortly after XXXX ' HAMP application was denied, Nationstar knew that XXXX ' HAMP application had been denied. 32. Nationstar did not notify XXXX that his HAMP application had been denied. 33. Nationstar was required to notify XXXX that his Hamp application had been denied. 34. XXXX did not receive new HAMP loan documents from Nationstar. 36. Nationstar consistently told XXXX that his new, modified, HAMP loan documents were in progress. The communications between XXXX and Nationstar, include, but are not limited to the following communications : a. XXXX called Nationstar on XX/XX/XXXX, and informed it that he had not yet received any new, modified, HAMP loan documents. Nationstar informed XXXX that it was " still working to prepare new loan documents, could take another month. " b. XXXX called Nationstar again on XX/XX/XXXX. He informed Nationstar that he still had not received the new, new, modified HAMP loan documents. Nationstar told XXXX that " everything is ok. '' c. At the time Nationstar made the statements in the immediately preceding paragraphs ( a ) and ( b ) to XXXX , Nationstar knew that these statements were false. 37. On or about four days after the XX/XX/XXXX, telephone conversation in which Nationstar told XXXX that " everything is OK, '' Nationstar set a sale date for the Foreclosure. 38. The XXXX County Public Trustee held a Public Trustee 's sale of the Home on XX/XX/XXXX ( the " Foreclosure Sale '' ). 39. XX/XX/XXXX, was the last date on which Nationstar could schedule the Foreclose Sale without having to file a new action to request a Public Trustee Sale of the Home. 40. At the time of the Foreclosure Sale, XXXX had no notice that Nationstar intended to continue with the Foreclosure.
04/30/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • XXXXX
Web
Nationstar/XXXX XXXX and their shyster lawyers are engaged in Mortgage Fraud, Accounting Embezzlement, Misappropriation of Funds, and Extortion : On or about XXXX XXXX, XXXX a letter was sent to my former XXXX XXXX Bankruptcy attorneys concerning a Nationstar Mortgage loan modification offer. The modification letter stated that if no response was received by XXXX XXXX, XXXX, Nationstar would then consider the offer rejected. No acceptance response to the said modification offer was ever provided. It is without any question and an undeniable fact that all Nationstar modification offers have been rejected. On XXXX XXXX, XXXX a letter expressing concerns about Nationstar 's fraudulent accounting practices and once again declining the modification offer ( s ) was sent to Nationstar Loan Specialist XXXX XXXX XXXX with supporting documentation. Nationstar continued to enforce their fraudulent loan modification attempts through the XXXX XXXX XXXX XXXX XXXX ( in partnership with XXXX ). I advised the XXXX Representative XXXX that all Nationstar modification offers have been rejected and that Nationstar had been provided with documentation establishing proof of their fraudulent mortgage, escrow practices, and misappropriation of funds. I also advised Representative XXXX that her services were never solicited, needed and/or required. Nationstar falsely claims that I made the following modification Trial Period Plan Payments. {$1200.00} received on XXXX XXXX, XXXX {$1200.00} received on XXXX XXXX, XXXX {$1200.00} received on XXXX XXXX, XXXX XXXX : No modification trial payments were ever made for any of their fraudulent modification offers. Nationstar falsely claims that my property taxes were paid to the XXXX County Tax Collector via an escrow account. This is a false claim, a tax payment attempted by Nationstar in the amount of {$5200.00} was returned back to Nationstar on or about XXXX XXXX, XXXX along with an explanation letter by the XXXX County Tax Collector. In addition, I have paid approximately {$23000.00} in property taxes excluding the homeowners insurance payments I have made and I have provided several copies of the tax payment receipt and homeowners insurance payments confirmations to Nationstar and XXXX. Moreover, on or about XXXX XXXX, XXXX the XXXX County Tax Collector confirmed that an impound account was never established by Nationstar and that the property taxes are being paid the home owners, us. I have repeatedly advised Nationstar Mortgage, their Escrow Department, Loan Specialist XXXX XXXX XXXX, Account Supervisor XXXX XXXX, and Customer Relation Specialist XXXX XXXX about my concerns with respect to their mortgage, accounting, and escrow fraud. I have provided them with supporting documentation several times. I have repeatedly advised them that the missing escrow funds must be found and immediately refunded to us and/or appropriately credited to our loan balance. On or about XXXX XXXX, XXXX I was told by Nationstar that my monthly mortgage payments were no longer going to be accepted and that a foreclosure on my property had been filed. Nationstar advised that a full payment of {$7500.00} had to be made immediate via wire transfer in order to take the property out of foreclosure. Unfortunately, under duress and the threat of a foreclosure, I had no choice by to pay the said amount. On XXXX XXXX, XXXX, Nationstar and XXXX managed to extort {$7500.00} from me and my family in order to keep our home. The overwhelming simple fact of it all is that Nationstar/XXXX XXXX and their shyster lawyers created loan arrears by misappropriated escrow and monthly mortgage payment funds are attempting to conceal their wrongful sinister deeds by means of intimidation, a forced modification, and foreclosure threats.
03/25/2015 Yes
  • Debt collection
  • Mortgage
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • WA
  • 98391
Web
Please help me as a loan servicer, Nationstar Mortgage, has erroneously reported foreclosure debt forgiveness income to the IRS on a XXXX, and they seem unable to fix it! I did not have any debt or a foreclosure with Nationstar! Here is some history : I executed a deed-in-lieu with XXXX XXXX XXXX in XXXX XXXX. In XXXX XXXX I was notified that they had transferred my " loan '' to another servicer, XXXX XXXX XXXX ( XXXX ). This was obviously a mistake as XXXX owned the property at this point. It took most of XX/XX/XXXX to work with SLS management to get my account closed, and I filed a complaint with CFPB ( Case number XXXX ). Unfortunately, in XXXX XXXX XXXX transferred my " account '' to yet another servicer, Nationstar, even though my account was closed! I was furious, but XXXX said there was no way to stop the data transfer. XXXX assured me Nationstar would clear up the matter quickly as it was obvious I did not actually owe debt. Then in XXXX XXXX I received a XXXX for " debt forgiveness '' from XXXX, as they had closed my account as a foreclosure! ( I had of course already received a XXXX from XXXX for tax year XXXX. ) Over the next several months I worked with XXXX managers to get the XXXX rescinded from the IRS, get the duplicate foreclosure and delinquent payment reporting off my credit report, and worked with Nationstar to get my account closed. All these issues take so long because every time I call these companies I have to wait 30-60 minutes on hold before I get through, and when I do, most of the time the customer service rep does n't know what to do, transfers me to the wrong department, or tells me they ca n't help. Any investigation into my documents requires I engage some " research department '' whom I can not contact directly for status. Customer service reps often misinterpret the research dept 's status, telling me the issue is resolved when it is not. Finally, Nationstar closed my account around XXXX XXXX. My Current Situation : In XXXX XXXX, I received another XXXX for " debt forgiveness '' from Nationstar! This is because, when they finally closed my account, they documented it in their computer system as a " foreclosure '' which automatically generates a XXXX Over two months and 9 or 10 phone calls later, I have still not gotten Nationstar to rescind the XXXX. I have been given the name of a manager who apparently says he is going to work the issue with " the corporate office '', however I can not contact him directly. I am getting really worried as I have to file my taxes in a few weeks and I can not do so with {$150000.00} of false " income '' being reported to the IRS. I am very concerned as my financial information and credit reputation are in the hands of dysfunctional companies staffed with incompetent people whose slightest error can cause me hundreds of hours of work. I am very concerned that Nationstar will not rescind the XXXX in time for me to file my taxes. I am very concerned that somehow, though my account is closed, my information will be transferred to another servicer who will start trying to bill me for a property I do not own. Attached is documentation of this issue, from the original DIL with XXXX XXXX XXXX, through XXXX, to Nationstar. Please warn all XXXX of these institutions not to transfer my closed accounts. This last bout with Nationstar has caused me a great deal of stress. Please help me with the following : - Get Nationstar to rescind the erroneous XXXX AS SOON AS POSSIBLE ( 2 weeks or less ). - Get Nationstar to guarantee they will not transfer my information to another lender. Would rather they delete me from their system. Thank you. I believed filing a CFPB complaint helped me with SLS and I 'm glad to have this recourse available. XXXX XXXX
05/26/2015 Yes
  • Debt collection
  • Mortgage
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • WV
  • 259XX
Web
Beginning in XX/XX/XXXX, a mortgage servicer, acting as a debt collector, contacted me XXXX years after a foreclosure was conducted on a property I owned in Massachusetts. I had no prior knowledge of this mortgage servicer/debt collector, Nationstar Mortgage , LLC prior to this contact. I had a first and second mortgage on the property at the time of foreclosure. Both mortgages were serviced by the same company : initially XXXX and later XXXX XXXX XXXX. XXXX conducted the foreclosure in XX/XX/XXXX. 1 ) According to MA state law, a mortgagee or mortgage servicer needs a deficiency judgement to collect remaining loan debt after a property foreclosure. In order to seek deficiency judgement, the mortgagee must provide proof of having sent a notice of intention to pursue any deficiency after a foreclosure. This notice must be sent by registered mail at least XXXX days prior to the foreclosure. Also, the mortgagee must sign and swear to an affidavit of the mailing of the above notice within XXXX days after the foreclosure. Nationstar Mortgage has not presented me with a deficiency judgement on the debt they are attempting to collect. They have not provided evidence that a notice of intention was sent to me or that an affidavit was produced as described above even when these documents or proof were specifically requested by me in a dispute letter. 2 ) In addition, MA law has a statute of limitation for attempting to collect a debt of deficiency from a foreclosure of XXXX years. This attempt to collect the debt is XXXX years past the expiration of the allowed timeframe. 3 ) Nationstar Mortgage made reports to the major credit bureaus about this debt that now appear as negatiave reports on all my credit histories. These reports have negatively affected my credit score at a significant level. I consider this reporting to be fraud and defamation. They also ignored a direct request to retract their reports to credit bureaus until they can prove the validity of the debt. 4 ) Nationstar Mortgage has " threatened '' foreclosure on the property attached to the XXXX mortgage. I do n't believe they can foreclose on a property that has already been sold in foreclosure. Nationstar appears to have partial or incomplete information on this loan and its disposition. They never refer to the previous foreclosure or a deficiency after foreclosure. I no longer have any ownership or legal access to this property. I consider this to be fraud and making false statements in attempting to collect a debt. 5 ) I have never received any notification that this loan had been sold and/or transferred to another bank/lender, OR that the loan had a new servicer. The documentation from Nationstar states that the loan is now held by " XXXX XXXX XXXX XXXX XXXX XXXX, as Trustee for XXXX XXXX XXXX XXXX XXXX XXXX Certificates, XXXX XXXX. '' At the time of foreclosure, the mortgagee was XXXX with XXXX XXXX XXXX as servicer. I never heard anything from XXXX or XXXX after the foreclosure was complete. However, I did receive communication and settlement funds from federal and state government as part of class action settlements with XXXX for illegal foreclosure practices. 6 ) The amount Nationstar claims I owe and are trying to collect appears to be based on partial or incomplete information. The foreclosure that occurred back in XX/XX/XXXX netted over {$35000.00} MORE than the balance on the XXXX mortgage. There is no mention of the funds from the auction of the property or of any funds being applied to the XXXX mortgage. Nationstar claims that I owe the balance of the loan prior to foreclosure, about {$52000.00} PLUS an additional $ XXXX for interest and fees. Again, I would consider these amounts to be false statements, threats, and fraudulant.
08/16/2016 Yes
  • Mortgage
  • Reverse mortgage
  • Loan modification,collection,foreclosure
  • NY
  • 12804
Web
On XXXX my mother took a reverse mortgage with XXXX XXXX. After that the loan was sold to Nationstar dba Champion Mortgage. My mother died on XXXX & Champion was notified on XXXX. They requested items that I faxed to them. They required letters of intent by specific dates but refused to provide the dates in writing. I was told that it was not their policy to provide this information in writing so I was forced to file a complaint with the XXXX to get it in writing. I have been cooperative in this process & have provided everything requested in a timely manner. The estate as required is providing property insurance, current on property taxes ; utilities are on & being paid ; the property is secured & inspected daily ; & the property is being maintained. On XXXX a letter of intent was sent to them indicating my intent to complete a deed in lieu of foreclosure ( DIL ). They were informed that all future correspondence and calls should be made only to my Attorney. They have been uncooperative regarding the DIL review & to letters and phone calls from us regarding the DIL & they continue to engage in deceptive & unfair practices with regard to the servicing of the mortgage. Their lack of cooperation & delay tactics are highlighted by a letter from them dated XXXX, postmarked XXXX & not received until XXXX. This letter required a response within 8 days from the date of the letter, by XXXX, or they would proceed with property preservation actions, namely foreclosure. It seems rather coincidental that their Attorney completed a Summons & Complaint initiating the foreclosure on the property on XXXX, the XXXX day of their XXXX letter. All were filed on XXXX but not served to me until XXXX. Their delay tactics are further highlighted by a letter dated XXXX from their Attorney to the estate but not postmarked until XXXX & not received until XXXX. On XXXX, the date of the filing of the Summons & Complaint, unauthorized agents representing Champion attempted to illegally enter the residence with the intent of changing the locks. They questioned a neighbor about the property & told him that it was in foreclosure. A further inspection of the property indicated they had forcibly attempted to enter the house so the police were called & complaint filed. They continue to insist that they be allowed to change the locks to the residence to secure the property and I am opposed to this. The initial documentation regarding the DIL process that they provided does not indicate that requirement, the original reverse mortgage documents do not have that stipulation & XXXX does not require it as a prerequisite to the DIL. If allowed to do this they would have unfettered access to the property while it remains insured by the estate. The estate would continue to insure property and not have access to or control over them or their agents accessing the property. If this were allowed to happen it would create a major liability issue for the estate. They have never provided a written request to access the property to determine its status. They claim that they have not completed any inspections of the property but copies of the monthly mortgage statements indicate that they have been made with the cost being added to the mortgage. They have been informed many times that the property has been vacated, is clean, secured & being maintained. The property was referred to foreclosure on XXXX despite that fact that a letter of intent was sent on XXXX stating that we were willing to proceed with the DIL & despite their XXXX letter indicating that the request for the DIL had been accepted into their program. Also, they have continued to contact me by phone despite my Attorney 's letters of XXXX & XXXX stating that all contact should be made directly to him.
01/06/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • KY
  • 40222
Web
As of XXXX/XXXX/XXXX, our mortgage was transferred to XXXX XXXX. This complaint is related to our former mortgage company, Mr. Cooper ( formerly known as Nationstar ). Mr. Cooper failed to pay XXXX property taxes for one of the two lots listed on our deed, and this error on their part has resulted in a local attorney purchasing a " certificate of delinquency '' on the lot with the unpaid taxes, giving the attorney a lien on the property. Long story, but here we go ... There are two " lots '' on the deed -- The main lot ( where the house sits ), and a side lot about 8 feet in width ( where a portion of the driveway and fence sit ). Although both lots are on the deed, we get property tax statements for each lot. Our initial mortgage company, XXXX XXXX, paid the property taxes for both lots without issue each year. Our mortgage was transferred to Mr. Cooper in XXXX, and Mr. Cooper failed to pay the property taxes on the 8-foot wide side lot ( approximately {$5.00} in taxes ), which allowed an attorney to pay the taxes and a " certificate of delinquency. '' We were notified in XXXX of XXXX via a letter from the attorney that she held the certificate of delinquency, and that we were to pay her more than {$400.00} to settle fees and debts. We immediately contacted Mr. Cooper representatives, and spoke to multiple supervisors to explain the situation. These supervisors contacted our local county attorney, investigated the issue, and admitted to us that Mr. Cooper erred in failing to pay the taxes on both lots, since both lots are listed on the deed. Mr. Cooper assured us that the debts and fees owed to the attorney would be paid with Mr. Cooper 's funds ( as opposed to ours, since the original tax responsibility was less than {$5.00} ). Fast forward to XXXX of XXXX, and we get another letter from the same attorney telling us that she still holds a lien on the property, and that the debts and fees we accrued from Mr. Cooper 's failure to pay the XXXX taxes remain outstanding. We immediately called Mr. Cooper again, spoke to another supervisor, and were told that the error was n't fixed in XXXX because the representative only initiated an " account investigation '' instead of an " account correction. '' We urged this supervisor to settle the matter quickly, because our loan was being transferred to XXXX XXXX on XXXX/XXXX/XXXX. Today, the matter remains unsettled. We called Mr. Cooper today ( XXXX/XXXX/XXXX ), and the same supervisor we spoke with in XXXX explained to us that the issue was investigated, that Mr. Cooper recognized their error, and that they were scheduled to pay the debts and fees to the attorney on XXXX/XXXX/XXXX, but could n't because our mortgage was transferred to XXXX XXXX ( which they obviously knew, and we clearly told them was our fear ). The Mr. Cooper representative said they have nothing to do with the mortgage now, and that we should contact XXXX XXXX to request they pay the money for Mr. Cooper 's mistake ( which I 'm sure XXXX XXXX will love and rush to do ). So, long story short ... Mr. Cooper failed to pay our full property taxes. An attorney took advantage of the situation and purchased the rights to a piece of our land, and then proceeded to charge us more than {$400.00} what was originally less than {$5.00} in property taxes. Then, despite several phone calls in XXXX and XXXX of XXXX, each resulting in a supervisor acknowledging Mr. Cooper 's error and assuring us the matter would be settled at no cost to us, Mr. Cooper did nothing. Then, our loan is transferred to XXXX XXXX, and Mr. Cooper tells us to ask XXXX XXXX to pay for their mistake. And, to top it all off, our local sheriff left a note on our door to contact them regarding a legal matter we think is related to this issue.
01/06/2017 Yes
  • Mortgage
  • FHA mortgage
  • Application, originator, mortgage broker
  • FL
  • 34293
Web Older American
XXXX AND XXXX HAVE BEEN XXXX OF THE MOST DISHONEST COMPANIES I HAVE EVER DEALT WITH. ATTACHED IS NEW EVIDENCE TO CONVICT THESE XXXX WITH. HERE IS A BRIEF SUMMARY. XXXX REQUIRES WIND INSURANCE ON THEIR LOANS IN FLORIDA AND IT IS ALSO THE SINGLE MOST EXPENSIVE ITME IN THE ANNUAL TAX/INSURANCE ESCROW. THESE PREDATORS CAME INTO OUR HOME, AND MISLED XXXX XXXX XXXX VICTIMS. THEY TOLD US OUR PAYMENT WENT DOWN ... THIS WAS A LIE. THEY ADDED YEARS TO THE LOAN AND THOUSANDS AND THOUSANDS OF DOLLARS IN ADDITIONAL PAYMENTS BUT HID THESE FACTS USING FRAUD DURING THE DISCLOSURE PROCESS. THESE CRIMINALS WANT US TO BELIEVE THAT THIS INCREDIBLY WELL CALCULATED AND WELL PLANNED THEFT WAS ALL INADVERTANT AND JUST A SIMPLE ERROR. THIS CLAIM IS LAUGHABLE. XXXX XXXX SHOULD BE FINED AND PUT IN PRISON FOR INTENTIONALLY DEFRAUDING THE US FEDERAL GOVERNMENT AND CONSUMERS. THE LOAN ORIGINATION FRAUD WORKED WELL. THEY SLIPPED IT PAST THE TRUSTING ELDERLY VICTIMS. IN YEAR 2 HOWEVER, THE MONTHLY PAYMENT ALMOST DOUBLED ... BUDGET BREAKER FOR SENIORS ON FIXED INCOME ... AND THESE CRIMINAL XXXX KNEW THIS. WE SAVED OUR HOME AND MADE EVERY PAYMENT BUT WE ALWAYS HAD AN ESCROW SHORTAGE. THEN, MY HUSBAND DIES SUDDENLY. IMMEDIATELY UPON RECEIVING A DEATH NOTICE ON XXXX OF THE SPOUSES, THEY COMMIT EMBEZZLEMENT AND STEAL ALMOST {$1500.00} FROM MY ESCROW ACCOUNT. I AM NOT NOTIFIED WHEN THIS MONEY LEFT NOR AM I NOTIFIED WHEN IT WAS RETURNED. I HAD TO SPEND HOURS AND HOURS WITH THE PUBLIC RECORDS PEOPLE AT THE COUNTY AND I FOUND THE ANSWERS, XXXX XXXX ( A XXXX FRONT COMPANY DISGUISED AS A 3RD PARTY ) AND XXXX NEVER PROVIDED THE HELP OR ANSWERS ... BUT THEY DID TRY AND FORECLOSE EVEN THOUGH WE MADE EVERY SINGLE MONTHLY PAYMENT. WHEN WE DISCOVERED THE ESCROW EMBEZZLEMENT, THEY SAID THEY WERE GOIUNG TO PUT THE MONEY BACK BUT NEVER TOLD US WHEN OR THE AMOUNT. WHEN THE ILLEGAL FOREC, OSURE WAS AVERTED AGAIN THROUGH PAYMENT AND ACCOUNT RECONCILIATION, XXXX TRANSFERRED THE ILLEGAL, FRAUDULENT LOAN, TO THE ONLY SCUMBAGS I KNOW MORE CORRUPT THAN XXXX, NATIONSTAR MORTGAGE. WHEN NOTIFIED OF THE FRAUD NATIONSTAR BEGAN AN INVESTIGATION BUT THE CRIMINAL RACKETEERING SCAM IS NOT SET UP TO HELP, IT IS SET UP TO STEAL. EVERY MONTHLY PAYMENT WAS MADE YET NATIONSTAR PICKED UP AN ACCOUNT OVER A YEAR BEHIND IN ESCROW PAYMENTS, SO THE PAYMENT DOUBLES AGAIN. THE COUNTLESS ACTS OF FRAUD ARE GUT WRENCHING. THESE SCUMBAGS WORK TOGETHER TO STEAL. WHEN PROBLEMS ARISE THEY DO A PORTFOLIO TRANSFER AND HIDE THE CRIME. XXXX DID IT. XXXX XXXX DID IT. AND I DOCUMENTED XXXX XXXX XXXX IN XXXX FLORIDA SEIZED AND RESOLD BY NATIONSTAR EVEN THOUGH WE HAD, IN WRITING, NATIONSTAR ADMITTING THEY NEVER LEGALLY FORECLOSED. THESE ARE NOT ACCIDENTS FROM HONEST COMPANIES. THE LACK OF CORRECTION IS THE BIG CLUE. EVERY SINGLE MISTAKE HURTS THE CONSUMER. EVERY ILLEGAL ACT DESTROYS THE CONSUMER. CUSTOMER SERVICE IS A FRAUD. EXECUTIVE XXXX CRIMINALS LIKE XXXX XXXX AT NATIONSTAR, XXXX XXXX AT XXXX XXXX, AND XXXX XXXX AT XXXX ... CAN ALL LOOK A VICTIM IN THE FACE ABND SAY " YES, WE COMMITTED LOAN FRAUD, ESCROW FRAUD, EMBEZZLED FUNDS, COLLECTED PRINICIPAL WITHOUT CREDIT AND ADDED RANDOM ILLEGAL FEES TO FUEL THE COROPORATEJETS WE USED ... SORRY YOU LOST YOUR HOME BUT YOU XXXX, YOU SHOULD HAVE PAID YOUR BILLS AND IT 'S ALL YOUR FAULT FOR GETTING A LOAN '' WORDS CAN NOT DESCRIBE HOW DESPICABLE THESE PEOPLE ARE. THEY STOLE MONEY FROM A GRIEVING WIDOW WITHIN DAYS OF HER CREMATING HER HUSBAND WITH NO GUILT OF ANY KIND. ATTACHED~ NOTICE THE FORECLOSURE ATTEMPT IN XXXX AND THE ILLEGAL LOAN TRANSFER IN XXXX AFTER WE SAVED THE HOME FROM YET ANOTHER INTENTIONAL CRIMINAL ACT. I CAN NOT STEAL CARS AND SELL THEM. XXXX CAN NOT WRITE ILLEGAL LOANS, COMMIT FRAUD AND SELL THEM WHEN THEFT IS UNSUCCESSFUL
12/27/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 95616
Web
1. In XXXX, we were placed in foreclosure in violation of the CA Homeowners XXXX. The illegal foreclosure continues and Nationstar Mortgage, Bank XXXX and XXXX XXXX Loans have again placed our home for sale at auction on XXXX/XXXX/XXXX. 2. The property was purchased in XXXX and the loan represented a property that was habitable with potable water. A domestic well serves as the only source of water for the property and we were told at the time of the sale that the water was potable and safe. We have since learned the lender did not obtain the lender-required XXXX XXXX XXXX prior to approval of the loan ( the property is within XXXX miles of a XXXX XXXX XXXX Site and lies adjacent to agricultural land ). 3. After we drank, cooked, showered and used the water for all personal hygiene for several years, we learned that there are hazardous, and significant levels of contaminations in the aquifers that feed into our well. We are unable to use the water for any personal use ( i.e., drinking, cooking, showering, hygiene, etc. ). 4. Disclosure of these contaminations define the property as " Hazardous, Toxic, Contaminated, Uninhabitable, Polluted, Blighted and a Nuisance '' as defined by CA and Federal agencies. The contaminations remain " steady state '' and we have learned the aquifer contaminations existed long before our property purchase. 5. We would not have purchased the property with knowledge of the contaminations. We have learned no lender in our area will approve a loan for a contaminated property ; if the lender required XXXX discloses contamination, all contaminated property sales are cash-only. 6. The contaminations are so high that there is no Cost-to-Cure : there is no domestic filtration system that can decrease the levels of contaminations down to the legal limits that are allowed for safe potable water. 7. Because the original mortgage loan was disguised as a property that is not contaminated, habitable with potable water, we have requested a principal loan reduction commensurate to the appraised value of the property with disclosure of the contaminations, as disclosure of the contaminations significantly decreased the property value. 8. XXXX XXXX XXXX XXXX filed XXXX federal complaints with the CFPB in XXXX. At that time, Nationstar reported to us that they have no authority to negotiate a principal reduction commensurate to the appraised value with disclosure of the contaminations, only the investor ( Bank XXXX XXXX has that authority. When I then contacted Bank XXXX, I was told Bank XXXX has no authority to negotiate a principal reduction commensurate to the appraised value with disclosure of the contaminations, only Nationstar has that authority. We are unable to obtain any clarification from neither Nationstar, nor the investor/Bank XXXX nor XXXX XXXX. 9. Recently, Nationstar advised us to send a letter to the private investor of the property living in XXXX as he/she has the sole authority to reduce the loan principal commensurate to the appraised value with disclosure of the contaminations. Our attorney sent that letter XXXX/XXXX/XXXX. 10. In the meantime, no-one at Nationstar will return my calls or email outreach. Moreover, our attorney has sent a plethora of correspondence to Nationstar, Bank XXXX and XXXX XXXX since XXXX with no response. 11. It is our understanding that our correspondence to XXXX XXXX ( XXXX - XXXX XXXX XXXX about this contamination situation ( including independent property appraisal with disclosure of the contaminations dated XXXX/XXXX/XXXX, correspondence to/from their managers, VP and legal team, laboratory reports documenting the contamination, etc. ) appear to be missing from the Nationstar files. We need a champion ; can you please help us?
12/09/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • GA
  • 30052
Web
To Whom It May Concern, On XXXX XXXX, 2016 I made the payment for my XXXX mortgage payment. Shortly after making that payment I received a letter dated XXXX/XXXX/16, stating that my account had been suspended due to insufficient funds. It stated that I must pay another {$180.00} to bring my account current. ( See document # XXXX ). Around the end of the month I received a letter notifying me of the upcoming ARM adjustment ( see document # XXXX ) in XXXX, which is normal. However, the letter showed my current rate being 5.875 % and my current monthly payment being {$1000.00}. At first I thought these numbers were just dummy numbers to you see used to explain things. Not my actual numbers because I knew that was n't what my mortgage payment had been all year. A couple of weeks later in XXXX, I received a packet from Nationstar ( dated XXXX/XXXX/16 ) stating that since my payment was more than 30 days late, I could fill out the enclosed application for loss mitigation to see what the possible options were to avoid foreclosure. I filled out this application and submitted it on XXXX/XXXX/16. About a week later I received a call from a company called Balance stating they were trying to help me since I submitted the application for assistance. I scheduled a date to go over all my finances with XXXX at Balance. In this phone call he brought to my attention that it looked like my ARM had adjusted in XXXX making my mortgage payment {$1000.00} now. I was confused because I knew my ARM did n't adjust until XXXX each year. Then I remembered the letter that notified me of my upcoming ARM adjustment in XXXX but that had those " XXXX '' numbers. Then I realized those were actual numbers they were charging me. Sure enough! The rate on my XXXX statement ( see document # XXXX ) was 3.125 % ( monthly payment of {$910.00} ) but on the XXXX statement ( See document # XXXX ) it was showing 5.875 % ( monthly payment of {$1000.00} ). Not only was my ARM adjusting too early it was adjusting more than 2 %. Per my ARM rate limits : My rate can not increase more than 2.0 % or decrease more than 2.0 % AND is only allowed to adjust once a year ( IN XXXX ) - This is also stated on document # XXXX the notice of my ARM adjusting. See Rate Limits On XXXX/XXXX/16 I called Nationstar XXXX XXXX ) Customer Rep XXXX helped me but then transferred me to XXXX. After explaining to XXXX, he kept trying to tell me that this is how my ARM adjusts every year but said he was putting in a request to research this and this would take about XXXXXXXX business days. On XXXX/XXXX/16 I called Nationstar again and spoke with XXXX. She said this research takes XXXXXXXX business days. Again I called on XXXX/XXXX/16 and spoke with XXXX ( XXXX ) at first she could n't see where they were researching it but then all the sudden she saw were a research request was put in on XXXX/XXXX/16, XXXX/XXXX/16, and XXXX/XXXX/16. She was going to talk to the manager and would follow up with me by the end of the day. I never heard back from her but received a letter dated XXXX/XXXX/16 ( see document # XXXX ) stating that Nationstar was in receipt of my request dated XXXX/XXXX/16 regarding the loan serviced by nationstar. A response would be provided within 30 days but generally were answered in less than 10 days. I called again on XXXX/XXXX/16 ( XXXX ) and spoke with XXXX ( x XXXX ) who conferred with her manager XXXX XXXX XXXX XXXX. Per XXXX, XXXX XXXX made this adjustment NOT Nationstar due to an error in the past. I have not received anything from XXXX XXXX stating or explaining this anomaly regarding my rate and payment. This whole issue has completely messed up my finances and I 'm making every effort to get this corrected and get my account back into good standings.
06/03/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 94531
Web
Nationstar Mortgage has returned the last payment made to them on XXXX XXXX, 2016 in the amount of {$630.00} - indicated as 'unapplied funds in suspense account for an extended period of time '. Yesterday, XXXX XXXX, 2016, I was in receipt of XXXX mailings delivered via XXXX mail to my residence from Nationstar Mortgage which included correspondence and checks. The checks ( dated XXXX XXXX, 2016 ), according to Nationstar are " Returning Funds - Aged Suspense '' and are listed as follows : 1 ) {$180.00} ( Check # XXXX ) ; 2 ) {$180.00} ( Check # XXXX ) ; 3 ) {$180.00} ( Check # XXXX ) ; 4 ) {$85.00} ( Check # XXXX ). Two days prior XXXX XXXX XXXX, 2016 ), an unnamed representative from Nationstar called twice via telephone at XXXX XXXX and XXXX XXXX respectively from XXXX to indicate Nationstar would be sending back all payments submitted and mailed in to them because it was a requirement to pay the entire balance. The XXXX checks that add up to the sum of {$630.00} do not constitute all payments that have been made to Nationstar. This is apparently a return of the {$630.00} ( Ref # XXXX ) delivered to Nationstar via my online Bill Pay on XXXX XXXX, 2016. The sum of the payments that Nationstar did not send monthly statements, return nor decrement from my account which were also paid via Bill Pay is {$5300.00}. As of my XXXX 2016 statement, there was a principal balance of {$280.00} and a Property inspection fee of {$7900.00} which was scheduled to be paid at maturity in XXXX 2016. When the {$280.00} was sent via Bill Pay in XXXX 2016, Nationstar Mortgage applied it toward the Property Inspection fee, leaving a balance of Principal Balance - {$280.00} and Property Inspection fee - {$7600.00} ( last statement reflected a different and erroneous Property inspection fee of {$7700.00} ). The last statement ( dated XXXX XXXX, 2016 ) also reflected an amount due ( - {$3100.00} ). The mathematics applied at Nationstar appears to be from a different planet and the aforementioned correspondence XXXX XXXX XXXX, 2016 ) has a 'total required to bring this account current is {$9200.00} ' ( Nationstar is constantly changing the value owed - the amount is constant ( {$7900.00} - {$280.00} + {$280.00} ) and their records from the previous servicer reflects/verifies what I am stating ). Nationstar is in violation of the following mortgage servicing rules as established by the Consumer Financial Protection Bureau ( CFPB ) : 1 ) mortgagor did not receive Periodic Billing Statements ; 2 ) Servicer did not promptly credit periodic payments from borrower as of the day of receipt ; 3 ) Servicer erroneously attempted " bullying '' borrower into modifying a loan that was not delinquent nor was there trouble paying ( Principal Balance {$280.00} ) ; 4 ) Payments were held unjustifiably in a Suspense Account ; 5 ) Servicer did not pay property taxes due XXXX XXXX, 2016 - borrower paid on XXXX XXXX, 2016 after speaking with representative at Tax Collector 's office who indicated the {$660.00} had not been paid ; 6 ) Servicer is applying late fees when payments are not late ; 7 ) Servicer is dual tracking unjustifiably - attempting to force borrower into modification by not accepting payments. Nationstar Mortgage is trying to foreclose on my home when I have consistently paid what is owed - full payment is not due until maturity XXXX 2016. My money should never have been returned to me! This is not a situation that requires an attorney when it is quite clear that Nationstar is in violation of CFPB rules and regulations and other state/federal laws. Please help to SAVE MY HOME that I have owned for nearly thirty years. Will all American homeowners be in jeopardy of not getting their 'RECONVEYANCE ' once the loan has been paid in full?
01/05/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • IL
  • 60585
Web
For the past four years, Nationstar Mortgage used the funds I had set up in an escrow account to pay my property taxes and my homeowner 's insurance. However, for some unknown reason, they did not do so this year and I received a notice in the mail from XXXX XXXX stating that my property insurance was being cancelled due to non-payment by the mortgage company. That arrived on Sat., XX/XX/XXXX, yet my insurance was due on XX/XX/XXXX!!!! Of course I had to wait until Monday to deal with the situation and I still ca n't believe what I went through that day!!!!!!!!!! In one day, I spoke with XXXX different people, I was disconnected at least 8 times, and had to tell my entire story over again each and every time I got a new person, most of whom could not speak or understand English. They told me they had never paid my insurance, that they did n't know why I wanted them to pay it, and that they could n't overnight the payment because they did not have a copy of my XXXX policy on file!!!! YET they had tried to force-place insurance on me 2 or 3 times in the 4 years they 've had the loan!!!!!!!!!!! As a result, I had to keep sending them a copy of the master policy showing that it was a condominium policy and that I was not responsible for insuring the outside. That 's how I KNOW they had a copy of it. My homeowner 's insurance was cancelled and almost not reinstated because they said they had to wait 5 to 7 days to send the payment, eventhough my agent faxed YET ANOTHER copy of the declarations page that morning!!!!!!!!!!! They have yet to offer me any explanation of why all of this happened. I did find out from the insurance company that the mortgage company did send XXXX XXXX a letter stating that they were refusing to pay the bill because they did n't recognize the loan. I have NO idea why they did n't, yet they paid it all 4 prior years, and they will not give me a reason, not even what the letter said that they sent to XXXX ( They did n't recognize the loan. ) This mess went on for a total of 10 days, with several calls a day and no help whatsoever!!!!!!!! Once I could finally breathe a sigh of relief that that was taken care of and I was insured ( Keep in mind that I had a pipe burst in my home in XX/XX/XXXX that cost {$150000.00} - {$200000.00} so I do n't take being uninsured lightly!!!!!!!!!!!!!!!! ), I called the mortgage company back and told them I wanted to have all of the remaining money in my escrow account returned to me because I could no longer trust them and I was n't about to be uninsured or not have my taxes paid in the future. I sent proof of payment for both the taxes and the insurance and I was told by a supervisor that my online statement would be adjusted by XX/XX/XXXX so I could make my correct XX/XX/XXXX payment on time, that the wording would be corrected to read that my interest rate was 3 % ( Until XXXX/XXXX/XXXX, not Until XXXX XXXX ), that a check for my remaining escrow balance would be mailed to me on XX/XX/XXXX, and that I would receive a letter by email stating that in the future, I would be responsible for paying my property taxes and homeowner 's insurance. Unfortunately, NONE of the things I was told have happened and I am no longer getting email responses from the supervisor with whom I was working. Today, I spent XXXX hours on the phone telling my story YET AGAIN ( I spoke to XXXX different people, was disconnected 2 times and they refused to give me a supervisor in the Customer Relations Department, where I sent a letter on XXXX XXXX, XXXX and FINALLY got a response today with a phone number to contact them ) and I 've been told that things will be changed in time for my XX/XX/XXXX payment. That does n't give me a resolution for what I do about my XX/XX/XXXX payment.
12/07/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Application, originator, mortgage broker
  • CA
  • 92024
Web
I received a mortgage through XXXX XXXX, XXXX. and then transferred to XXXX XXXX XXXX. XXXX on XXXX/XXXX/XXXX by XXXX stated on The Deed of Trust and Adjustable Rate Note, and M.E.R.S as the beneficiary under this security instrument. The Note and Deed have me with and Adjustable Rate Note ( MTA-Twelve-month interest - Payment caps ) with a Prepayment penalty amendment. The Prepayment Penalty Amendment on my Adjustable Rate Note has a forged signature. I have attached a side by side picture of the Deed and Note. The Deed states XXXX as the owner of the Deed and therefore XXXX and or XXXX do n't have the right to sell my house. The company that originated the loan, was charged with felony loan fraud and are all in prison. I was called as a witness for the Federal Governments Defender ; as one of my loans was in their evidence of fraud. I have seen another fraudulent signature personally, my best friend was charged in the same trial, her husband worked at the company. She asked me to look at a signature on my loan application file and it was n't mine, someone else had signed part of the loan application documents. I met my lender, through her ex-husband. He knew I was just widowed, with a baby. My husband was military and was XXXX and I had just gotten his life insurance. I feel I was taken advantage of. The bank stated that my last modification application was rejected for insufficient income. They admitted that they had made a mistake in that modification by miscalculating my income in their statement. Their new calculation was still inaccurate by thousands of dollars. My income in which I submitted proof of, from various government agency 's : The Veterans Affairs Department, The Dept. of Defense financial services, Social Security and others documents showing the receipt of my income of around {$6000.00} per month. I was told they were looking into it and would contact me. Shortly after they sold my house. I was not notified of the sale or the sale date of the XXXX of XXXX. I learnt from advertising mail of a list of actions against my house. My first notice from the bank on the sale of my house was the eviction notice. I never received the notice of sale that XXXX submitted, stating postponement to the XXXX of XXXX. It was n't posted on my house or sent certified like all the previous times. They would serve a notice of sale, then postpone it. They never mailed me about the postponement, I was always told over the phone. When modifications were denied due to lack of paperwork or a mistake, it would have to be redone and the long process would assume continue for years. You can see the pattern on the list of auction actions. The Bank then postponed it again on the XXXX and then sold it to themselves the same day. The legal name of company listed as the Plaintiff in this case, and XXXX Loans ending in XXXX is also listed on the roster of lenders that did fraudulent mortgages, the exact same name and year of my loan origination. The documents from the lender provides the year of loan origination, matching exactly the reference in the XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX had my loan after XXXX and then XXXX had it after that. They have been servicing my loan and using misleading actions to illegally sell my house to Deutsche Bank. My Deed of Trust stated my original loan amount as {$630000.00}, the amount alleged owed as to this action is over {>= $1,000,000}. I have suffered extreme emotional distress as to the constant fluctuating of security in my life, I take medication every day for extreme anxiety.I have a developmentally XXXX daughter and the fear of having to leave the only home she 's know has irrevocably and negatively affected my standard of living and ability to live a normal happy life.
11/14/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 93550
Web
Nationstar Mortgage and/or XXXX ( XXXX ) servicing violations. 1. DUAL TRACKED FORCLOSURE : Violated CA Homeowners Bill of Rights. NSM only allowed HAMP but did nothing but re-ask same questions with new dates or excuses why did n't get our documents which evidence shows received. Other programs, such as Keep Your Home CA and HARP, NSM refused to cooperate. Past several years, we 've endured continious financial audits from NSM and not once NSM ever formally accepted or denied our repeating applications in writing/print on NSM letterhead and certified mail signature acceptance that we 've EVER received that correspondence. We proactively signed and sent, certified mail with signed by NSM received confirmation, a form document included sent to us in our monthly NSM statement prohibiting by law NSM to shirk that responsibility to another affiliate should they decide to do so. 2. NSM LIED TWICE TO CFPB : Case # XXXX and case # XXXX, instead of replying back what promised within deadlines, NSM transferred ownership of our loan from " Nationstar Mortgage , LLC, the Servicer of the referenced loan on behalf of " XXXX XXXX. as Trustee for XXXX XXXX XXXX XXXX Mortgage Pass-Through Certificates Series XXXX '', the Creditor to whom the debt is owned '' with a new entity, XXXX ( XXXX ), created by XXXX, the law firm acting as Trustee, and filed a NOD - Notice of Default the same day. 3. REQUESTED WIRING INSTRUCTIONS REFUSED : To reinstate loan current status, NSM repeatedly would not give in writing wiring instructions even though husband requested having XXXX with his XXXX. Wife only got verbal instructions but NSM always committed on not giving us title required. Had NSM rep. on speaker phone and another had our bank 's rep., XXXX, listening. XXXX said NSM was lying to us when NSM rep. said, " That we did n't need the title to do a wire transfer '', as well when we asked to escalate to a supervisor, that " All were out to lunch. '' Subsequently, these actions ( repeated results with several conversations with other NSM reps ) took us an additional 10 days to complete our wire transfer -- just 3 days until the Trustee Sale Date. We contacted other banks which one gave us NSM tech support phone number for wiring instructions and finally completed transfer keeping our home. NSM tech wondered how we got their number? 4. PRINCIPAL PRE-PAYMENTS NOT ALLOWED : Even NSM statements say we may prepay principal at any time. Husband made XXXX phone calls for instructions, sent EFT ( how we pay all our other bills past 20 years successfully ), and ours with them showed transfer we did from our bank to NSM, where it floated around in the NSM system about a week then credited back to our bank account. Later, after we forced NSM to investigate, they wrote back saying they could n't find anything even though we tracked our end, evidenced from bank statements, complete round trip! Bottom line, NSM wo n't recognize principal prepayments. Instead, fraudulent late fees -- which were to get paid first -- per NSM policy on reverse of first page NSM monthly statement. 5. PROMISSORY NOTE BREACHED. During forclosure period, NSM, breached Promissory Note giving incorrect financial information per NSM monthly statements. This a federal violation of fiduciary responsibility, told us by lawyers. For years, we 've argued with NSM that we were on an Interest Only loan that should have reset to 20 year 5.125 % APR in XXXX 2015. NSM never acknowledged until 14 days before our scheduled Trustee Date of Sale, XXXX 2015. Addidional burden deciding if could afford our home without knowing monthly payments after reset since we always told by NSM " the payment we were being billed for was amortized and included the interest AND principal. ''
11/03/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 93003
Web Servicemember
For over two years Nationstar Mortgage has denied me the opportunity to apply for the FHA Short Refinance Program as outlined in U.S. Department of Housing and Urban Development, Mortgage Letter XXXX, dated XXXX XXXX XXXX XXXX ( attachment XXXX ). This program allows responsible homeowners with negative e equity an opportunity to refinance their homes. This program is for CONVENTIONAL LOANS to refinance into an affordable FHA LOAN. This program has been extended by the FHA to end on XXXX XXXX XXXX, ( attachment XXXX email from HUD ) Nationstar Mortgage has continually placed barriers in my attempts to apply to this program. 1 ) XXXX XXXX, XXXX. Nationstar would not provide me the name of my lender so I sent a certified letter to Nationstar to request my Lender information in writing. Nationstar responded with in correct contact information for XXXX XXXX. ( attachment XXXX ) 2 ) XXXX XXXX, XXXX. After numerous phone calls and emails I received an email from XXXX XXXX at Nationstar with contact information ( attachment XXXX ) ; however, when I called the number and spoke with XXXX XXXX customer service agent, they had no idea what I was talking about. 3 ) XXXX XXXX, XXXX. I wrote XXXX XXXX and they responded back and XXXX XXXX would contact Nationstar to " give me every consideration allowed by their respective Servicing Agreement ''. ( attachment XXXX ) 4 ) XXXX XXXX, XXXX. I requested a FHA Short Refinance short pay and submitted to Nationstar to send to my XXXX XXXX. ( attachment XXXX ) 5 ) XXXX XXXX, XXXX. Nationstar would not respond via telephone calls or emails so I wrote a " Qualified Written Request '' under Section 6 of the Real Estate Settlement Procedures Act ( RESPA ) for a response to my FHA Short Refinance request. ( attach XXXX ) 6 ) XXXX XXXX, XXXX. Nationstar responded that they did not consider my FHA Short Refinance application because I was " Transition to a Modification '' which is not true ; I was NEVER in a loan modification transition with Nationstar. ( attachment XXXX ) 7 ) XXXX XXXX, XXXX. I provided Nationstar additional FHA Short Refinance information and Nationstar responded back to me stating in a letter dated XXXX XXXX, XXXX stating, " Please be advised in regrets to applying for a Federal Housing Administration Mortgage ( FHA ) Short Refinance, due to your loan is a Conventional Loan and not a FHA Loan you would not qualify for this program ''. Nationstar was incorrect again with their response and did not read the HUD Mortgage Letter XXXX. ( attachment XXXX ) 8 ) XXXX XXXX, XXXX. Nationstar responded to me after I resent the FHA Short Refinance guidelines, " Our records indicate you were incorrectly advised you did not qualify for the FHA Short Refinance due to the loan being a conventional loan. Please be advised, Nationstar only participates in the program if FHA identifies the loan as a loan they would like us to contact and discuss with the borrower. '' Once again Nationstar vacillates between its responses to deny my participation in the FHA Short Refinance program. ( attachmentXXXX ) 9 ) XXXX XXXX, XXXX. Email from my Nationstar Dedicated Loan Specialist, XXXX XXXX stated, " As for the FHA short refi program, it is for FHA loans, which this loan is not. The loan would have to have been originated on XXXX/XXXX/XXXX and closed on or before XXXX/XXXX/XXXX. This loan was originated on XXXX. Please visit HUD.GOV for further ( attachment XXXX ) In closing, I have clearly documented my attempts with Naitonstar Mortgage on Refinance Solutions for my mortgage and have been blocked by this Mortgage Servicer from providing accurate, timely, assistance. I am requesting that Nationstar be held accountable to my request for a FHA Short Refinance. Sincerely, XXXX, CA XXXX
08/10/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • MA
  • 026XX
Web Older American
Re : Loan ModificationOn Friday XXXX XXXX, 2015, at XXXX, I received a phone call from XXXX XXXX who is a " Foreclosure Prevention Specialist '' at Nationstar Mortgage LLC , XXXX , TX XXXX. XXXX XXXX stated that he had gotten verbal authorization to speak with me from " XXXX '' at the office of attorney XXXX XXXX, XXXX, MA XXXX, who represented me in a bankruptcy filing. XXXX XXXX told me that I could get a loan modification. He asked me for my email address and, while on the phone with me, he emailed me some documents, which I received in my Inbox at XXXX. The email had a PDF file attached. He told me to print the documents in the PDF file, and sign both copies and mail them back to the XXXX, TX address. And he told me to mail a check in the amount of {$1200.00} to Nationstar Mortgage, XXXX, TX XXXX. XXXX XXXX said that if I did those XXXX things, I could get a loan modification. On Monday morning, XXXX XXXX, 2015, as soon as I had the money in place in my bank account, and I did as he had requested. I sent the signed documents and the check via USPS Express Mail to the XXXX addresses he gave me. The {$1200.00} was all the money I had, including my {$XXXX} monthly Social Security Retirement payment, which I started collecting in XXXX 2015 to make ends meet. USPS tracking showed the documents were delivered on Tuesday XXXX XXXX, 2015 at XXXX. And the check was delivered on Tuesday XXXX XXXX, 2015 at XXXX, and cleared my account on Thursday XXXX XXXX, 2015. On Wednesday XXXX XXXX, 2015 at XXXX, XXXX XXXX called me and told me it was too late to do the loan modification. I told him I did what he told me to do. He acknowledged that they had received the documents and that he would see what he could do. He told me to call him back Monday XXXX XXXX, 2015. On XXXX XXXX, 2015 I called XXXX XXXX direct line ( XXXX ), as instructed. I called XXXX times : At XXXX, at XXXX, at XXXX, at XXXX and left XXXX messages. He did not return my call. I called again on Tuesday XXXX XXXX, 2015 at XXXX and left a message. He did not return my call. On Wednesday XXXX XXXX, 2015 at, I called XXXX XXXX number again. At the end of his recorded message, if you press " XXXX '' the call gets transferred to someone else in his department. At that point I wanted to speak with anyone who could help me. My call was transferred. I spoke with XXXX XXXX. After explaining why I was calling, she said she would have to get authorization from Attorney XXXX before she could talk to me and that she would call the attorney. Later that same day, at XXXX, having not heard back from XXXX XXXX , I called the Nationstar at XXXX. I spoke with XXXX XXXX. I explained the situation and told her I needed to know the status of my loan modification. She said they had not yet gotten the authorization from the attorney. She said she would fax them a form which they could sign and fax back. She told me to call the attorney and ask them to return the form as soon as possible, and that she would call me back as soon as soon as she got the signed authorization. I called Attorney XXXX ' office and they said they had the form and would sent it as soon as the attorney signs it. As of today, Monday XXXX XXXX, 2015, I still have not gotten the call back. I feel like I was tricked into sending the check for {$1200.00}. The loan modification they offered was for a XXXX ) year mortgage with an APR of 6.75 %. I have documentation of everything I stated in this complaint. However, I do n't know how to attach pertinent documents to this complaint. I ca n't seem to make my computer do it. I can FORWARD the email with the PDF, and I can provide the tracking numbers from the XXXX express mail letters, but I ca n't attach anything to this complaint form
01/20/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • IL
  • 60050
Web
Hello, My loan was transferred from XXXX XXXX XXXX XXXX XXXX to Nationstar Mortgage starting XXXX XXXX This was a Loan Modification Loan.When the loan was transferred Nationstar claimed that there were payments missing. Which was incorrect and proof of payments were emailed to Nationstar. Nationstar would harass me everyday or other day of missing payments for over a year and no one corrected or contacted XXXX XXXX XXXX XXXX XXXX to find out what happen, but each time I would speak to Nationstar they would apologize and say we will do a research which no one ever did from Nationstar for over a year. Than after me complaining so much and following up I was told on XXXX XXXX that it is not the payment missing, but it was an escrow shortage that came from XXXX XXXX XXXX XXXX XXXX Keep in mind I have all the dates, times & person I have spoken to from each mortgage. Each time I was told something different. This time Nationstar did do a research, but was incorrect. I would demand proof and I was not receiving it. I have emails to proof also. After many calls I did get someone from the escrow department from Nationstar and he was very nice after 2 hours on the phone he found the mistake. This was a Loan Modification and escrow was calculated the wrong terms. This was never corrected FYI. So finally I had it and requested a supervisor that I can deal with XXXX person which I was advised from Nationstar. Finally in XXXX XXXX I get XXXX person dealing with my situation from Nationstar and she did agree this a nightmare and did n't know where to start. She did do her research and received all my proof documents thru email and also did see these documents were emailed and upload in their system from the beginning. She was getting no where with Nationstar. So we did a XXXX way call to XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX said they never received any letter request from Nationstar. XXXX XXXX XXXX XXXX XXXX confirmed to Nationstar that they applied a payment wrong and there is no payment missing. Since I no longer have a loan with XXXX XXXX XXXX XXXX XXXX they wo n't speak to my unless Nationstar is on the line also FYI. XXXX XXXX XXXX XXXX XXXX requested a research payment to be correct. He did n't know how the process will work if I will receive a refund or if Nationsar will give it to me. Please note this missing payment was paid to Nationstar to avoid Foreclosure. On XXXX XXXX, XXXX I receive a letter from XXXX XXXX XXXX XXXX XXXX that the research is in process. Later I receive a call from XXXX XXXX XXXX XXXX XXXX that since the loan is no longer with XXXX XXXX XXXX XXXX XXXX that Nationstar needs to request this matter which they did when we were on XXXX way, but the person did it wrong. Here we go again more mistakes. So back to calling XXXX XXXX XXXX XXXX XXXX with Nationstar going over everything etc. This time Nationstar was told that since the loan is no longer with XXXX XXXX XXXX XXXX XXXX there is nothing they can do even though they are the onc that did the error and that Nationstar has to fix this error in order to receive my money back it 's out of their hands. Nationstar heard again payment was not missing just XXXX XXXX XXXX XXXX XXXX process it wrong. I received a call from Nationstar the same person that was helping stating that in order to refund me my money back and correcting the error they need a letter from XXXX XXXX XXXX XXXX XXXX, but they are having trouble to receive a letter. Nationstar person even had her manager call XXXX way to XXXX XXXX XXXX XXXX XXXX and are not getting anywhere. So I am writing to you with help. To me this is fraud. I need my money back including the escrow shortage that Nationstar is claiming. There should be no shortage on any payments.
12/19/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • FL
  • 339XX
Web
Errors / Dispute 1. Income : The income should not be grossed down. Response to Nationstar response letter, dated XX/XX/XXXX and prior : The resolution response is incorrect, as self employment income may be grossed down if the income is non-recurring. Each of XXXX entities ( on schedule C ) have been existing since XXXX, XXXX, XXXX and XXXX. Therefore, they should not be considered non-recurring income. Per guideline, " When calculating gross income for self-employed borrowers, a servicer must include the borrower 's net profit plus any salary or draw amounts that were paid to the borrower in addition to making allowable adjustments used in analyzing the tax returns for the business, if applicable, to decrease gross income ( e.g. nonrecurring income ) or to increase gross income ( e.g. expenses, depreciation and depletion ). If consistent with the Verification Policy ''. Per Resolution Letter : " With regard to XXXX self employment income, the income was calculated per the Making Home Affordable ( MHA ) guidelines 5.1.2. The total profit was grossed down to 80 %, to account for self employment taxes. This is the only part of the income that was grossed down ''. The gross income of {$15000.00} was grossed down to {$12000.00}. This does not comport with mandated income calculations. This is not a GSE loan. Self-employment income has not been required ( MSA, LPA or otherwise ) to be netted down since XXXX. See specific underwriting guidelines below. 2. Nationstar has incorrectly calculated expenses, on three separate reviews. Expenses : Denied for negative disposable income. The previous modification review resulted in incorrect expenses of {$20000.00}. This review resulted with total monthly expenses of {$12000.00}, which is still incorrect, but qualifies. The correct total housing expenses is {$10000.00}. Also, the AMEX is company paid each month and that payment should not be considered. It is not personal debt and the company pays each monthly amount/expenses out of company funds. 3. Erroneous Run Around : My XXXX File Contains 211 Files and 16 Folders. See system summary report pursuant to documents requested and provided ; from initial application. I immediately responded to and provided any and all conditional documentation for verification of all for request. Nationstar failed to review in time causing the documents to expire and/or would condition on the same condition over and over. The initial file was submitted in XX/XX/XXXX yet not cleared and initially underwritten until XXXX, then again in XXXX. Both of which were incorrectly denied. The first dispute review was confirmed incorrect. " A person who, in the ordinary course of business, regularly participates in a credit decision, including setting the terms of the credit. '' 12 C.F.R. 202.2 ( 1 ). " Any assignee of any original creditor who participates in the decision to extend, renew, or continue credit. '' 15 U.S.C. 1691a ( e ). 4. Nationstar 's Denial of loan mods based on claimed investor limitations when PSA indicates no such limitations. The Trust 's Modification History Confirms Eligibility and Qualifications via precedent. LPA and audit attached. 5. FDCPA : Nationstar failed to adjust the payment per the Note / Adjustable Note Rider. The Interest Rate and Payment Changed on XX/XX/XXXX. Reporting and calculated payment based on incorrect rate of 5.75 % w/ I/O. Correct rate is 3.125 %. See below and reference the Rate Change Notice, Adjustable Note Rider and Mortgage Statement. 6. Defects of Chain of Title & Assignments : The loan was originally made to XXXX and was sold and transferred to XXXX. There is no record of Assignments to either the Sponsor or Depositor as required by the Pooling and Servicing Agreement.
07/31/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • UT
  • 84092
Web
XXXX XXXX, XXXXTo Whom this May Concern : Please consider this a formal complaint against Nationstar Mortgage , LLC of XXXX, TX, servicer of my delinquent home loan, for incorrect loan modification denial, due to failure to correct underwriting errors and material inaccuracies in NPV input values. I am aware that Nationstar has a history of aggressively and un-rightfully taking homes in foreclosure, even when the borrower qualifies for a loan modification. I believe I qualify for a HAMP Loan Modification, but Nationstar is trying to un-rightfully foreclose on my home. My home loan originated through XXXX XXXX XXXX, was sold to XXXX XXXX XXXX and is now owned by private investors with mortgage servicing by Nationstar. I have extensive experience in the mortgage lending industry, and my own loan modification application with Nationstar has been un-rightfully denied, due to simple, basic underwriting errors and material inaccuracies. I have been advised by Nationstar Customer Service Representatives working out of the Texas call center, that Nationstar Mortgage is sending loan modification application files oversees, possibly to XXXX, for underwriting ; which has resulted in numerous difficulties for the applicants, including " lost documents '' and loan denials, due to significant basic underwriting errors. In my personal loan modification application experience, as an applicant who has been a licensed mortgage broker, I attest that my loan denial and appeal denial, have both been due to simple underwriting errors that would not occur by a U.S. based certified mortgage underwriter. Background : In XXXX XXXX, I originated an Option ARM mortgage loan through XXXX XXXX Loans, for my primary residence in a XXXX, Utah. I became delinquent on my home loan, due to a reduction of income in my XXXX crisis of XXXX, as well as my ex-husbands reduction of child and support payments due to his XXXX. Both issues causing the reduction of income have now been resolved, and my income is stable again. XXXX XXXX, after my home loan had been transferred to XXXX different servicers, I made an application for a Loan Modification. As a previous mortgage loan broker, I was certain my application would ( finally ) meet the required loan modification guidelines. My application stated, and all documents were sent to validate, Monthly Gross Wages of {$XXXX} and XXXX Income of {$XXXX}. Total Gross Monthly Household Income of {$XXXX}. However, due to the underwriting practice of " Grossing-up '' non-taxed XXXX income, my Total Gross Monthly Household Income should have been calculated in underwriting to {$XXXX}. Total Gross-up Income : {$XXXX} Monthly Gross Wages : {$XXXX} {$XXXX} XXXX : {$XXXX} x 125 % = {$XXXX} Alimony : {$XXXX} $ XXXXXXXX XXXX, I received a Loan Denial letter from Nationstar Mortgage , stating too low of income. And negative NPV. Upon receipt of the letter I found my Monthly Gross income incorrectly stated at {$XXXX}. I have submitted Divorce documents, employment agreements, monthly bank statements and the Utah Office of Recovery Services XXXX, XXXX Support Payment Schedule and a current ORS XXXX YTD Support Payment Schedule were provided to validate the income yet Nationstar continues to omit XXXX and Alimony income documented for over a XXXX month period. When I input my NPV values, with the correct gross income amounts, I qualify for the HAMP loan guidelines. As it stands, I will be submitting another appeal to Nationstar Mortgage for Loan Modification. However, should my application be declined again, I will have no option but to file legal action, which is expensive, and may or may not solve the problem. Please help me complete the loan modification for which I qualify.
08/18/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • IN
  • 470XX
Web Servicemember
Per conversations I have with XXXX, XXXX and XXXX, when negative reports are being sent from XXXX Nationstar Mr. Cooper which have been done over the past 18 months ... maliciously and intentionally adding false statements / reports sent to your company and other credit reporting companies ... IT WILL negatively affect your credit. This will obviously then negatively affect your credit score. XXXX Nationstar Mr. Cooper are fully aware of the past 18 months of their constant misreporting, intentionally malicious false reporting, negative reporting regarding my VA mortgage loan. You should have already after owning up to your mistakes via taped phone converations sent credit reporting companies a POSITIVE letter stating you are at fault and to reverse the damage you have done to my credit and credit scoring. As of today, I still do not see any positive changes on my credit report to reverse the damage XXXX Nationstar Mr. Cooper have done to my credit and credit score by continued lack of reporting all payments that have been made since XX/XX/2016 as well reversing the damage they have caused by intentional misreporting regarding my VA loan. I suggest you contact XXXX Indiana Police Department and listen to your audio tapes regarding over {$100000.00} your company intentionally reported on my credit reporting earlier this year and in which I also filed a cfpb complaint on top of identity theft and freezing my credit with the companies in which they also have taped conversations and I have a copy. Your company then quickly scattered to reverse the intentional negative malicious remarks and adding over {$100000.00} without my knowledge to my current VA mortgage loan. Your representative you're stating is available when I need to talk never returns my calls and does not return emails. I have the calls marked with my phone carrier as well emails that clearly show Mr. XXXX never returns calls nor emails. Your company has Consumer complaint on top of Consumer complaints with the same problem other consumers are having where your company is not reporting payments and incorrectly reporting payments or intentionally reporting negative reports that have as well negatively affected their credit which you have negatively affected mine for almost 18 months and still ongoing. Your representative Mr. XXXX telling me on taped conversations that I might want to look for another bank and refinance was the most ridiculous response and lack of professionalism I've ever come across with any creditor or company. I will continue filing complaints and moving up the ladder until everything is resolved, all payments are marked paid as we agreed upon on the phone tape conversations with your company after being misguided by Mr. XXXX XXXX with XXXX regarding the forbearance plan and telling me prior to stop making payments which was misguided in your company admitted being at fault. Your company agreed after owning up to the misguiding that you would start making all payments correctly reported back in XX/XX/XXXX this year and which they still are not all reported with the credit bureaus. I also need finally positive reports submitted by your company that will positively affect reversing all the damage your company has done by so many negative, misreporting, intensional reporting and malicious reporting for almost 18 months. How in the world this is not been resolved in such simple request is beyond me and my current bank XXXX XXXX who stated your bank and Company can easily resolve this matter and do not understand why the errors are not being addressed as well as some type of positive report sent to the credit bureaus to help reverse the Damage Done to my credit and credit score. Sincerely, XXXX XXXX
08/18/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • IN
  • 470XX
Web Servicemember
Per conversations I have with XXXX, XXXX and XXXX, when negative reports are being sent from XXXX Nationstar Mr. Cooper which have been done over the past 18 months ... maliciously and intentionally adding false statements / reports sent to your company and other credit reporting companies ... IT WILL negatively affect your credit. This will obviously then negatively affect your credit score. XXXX Nationstar Mr. Cooper are fully aware of the past 18 months of their constant misreporting, intentionally malicious false reporting, negative reporting regarding my VA mortgage loan. You should have already after owning up to your mistakes via taped phone converations sent credit reporting companies a POSITIVE letter stating you are at fault and to reverse the damage you have done to my credit and credit scoring. As of today, I still do not see any positive changes on my credit report to reverse the damage XXXX Nationstar Mr. Cooper have done to my credit and credit score by continued lack of reporting all payments that have been made since XX/XX/2016 as well reversing the damage they have caused by intentional misreporting regarding my VA loan. I suggest you contact XXXX Indiana Police Department and listen to your audio tapes regarding over {$100000.00} your company intentionally reported on my credit reporting earlier this year and in which I also filed a cfpb complaint on top of identity theft and freezing my credit with the companies in which they also have taped conversations and I have a copy. Your company then quickly scattered to reverse the intentional negative malicious remarks and adding over {$100000.00} without my knowledge to my current VA mortgage loan. Your representative you're stating is available when I need to talk never returns my calls and does not return emails. I have the calls marked with my phone carrier as well emails that clearly show Mr. XXXX never returns calls nor emails. Your company has Consumer complaint on top of Consumer complaints with the same problem other consumers are having where your company is not reporting payments and incorrectly reporting payments or intentionally reporting negative reports that have as well negatively affected their credit which you have negatively affected mine for almost 18 months and still ongoing. Your representative Mr. XXXX telling me on taped conversations that I might want to look for another bank and refinance was the most ridiculous response and lack of professionalism I've ever come across with any creditor or company. I will continue filing complaints and moving up the ladder until everything is resolved, all payments are marked paid as we agreed upon on the phone tape conversations with your company after being misguided by Mr. XXXX XXXX with XXXX regarding the forbearance plan and telling me prior to stop making payments which was misguided in your company admitted being at fault. Your company agreed after owning up to the misguiding that you would start making all payments correctly reported back in XX/XX/XXXX this year and which they still are not all reported with the credit bureaus. I also need finally positive reports submitted by your company that will positively affect reversing all the damage your company has done by so many negative, misreporting, intensional reporting and malicious reporting for almost 18 months. How in the world this is not been resolved in such simple request is beyond me and my current bank XXXX XXXX who stated your bank and Company can easily resolve this matter and do not understand why the errors are not being addressed as well as some type of positive report sent to the credit bureaus to help reverse the Damage Done to my credit and credit score. Sincerely, XXXX XXXX
09/25/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • TN
  • 37043
Web Older American
I originally filed a CFPB complaint on XXXX XXXX, XXXX ( Complaint id No. XXXX ) with the following narrative : " In XXXX XXXX I bought a foreclosed property owned by XXXX. We closed on the house on XXXX XXXX, XXXX. Upon Inspection of the Settlement Statement ( HUD-1 ), it was discovered that there was an error in how the prorated property tax was figured and I was shorted by about { {$260.00} }. I have been in touch with the settlement agent ( XXXX XXXX XXXX ) on several occasions. They acknowledge the error and they have said that they have referred the matter to the seller ( XXXX ) for payment of the amount they shorted me. However, After more than 5 months, I have not received the payment due me. I am attaching a copy of the Settlement Statement and copies of all emails between me and the settlement agent documenting all our interactions regarding this matter. '' Please note : Attached HUD-1 is labeled XXXX # XXXX, the attached emails between me and XXXX XXXX are labeled XXXX # XXXX. In response to my CFPB complaint, at the end of XXXX, XXXX I received a letter from XXXX saying that they could not find any record of the transaction ( copy of letter is attached and is labeled Doc # XXXX ) I contacted XXXX by phone and spoke to a service representative by the name of XXXX. He asked me to give him a couple of weeks to research the matter and he would get back to me. After several months I had not heard from XXXX and so I called him again. He had no record of our previous conversation but he did find the CFPB Complaint and all attachments to it. He said he would have to escalate the matter to his supervisor and would call me back tomorrow. When he called back he basically said that XXXX served strictly as the trustee in this matter and that I needed to get in touch with the loan servicer, Nationstar. He forwarded to me an email from his legal department stating what he had told me ( Copy of the email is attached and is labeled XXXX # XXXX ). After several attempts over a week to contact Nationstar, I finally spoke with a man by the name of XXXX at Nationstar XXXX dept. He told me that I needed to talk to the law firm that actually did the closing paperwork on the property. He said that the law firm had all the documents related to the closing, they could verify that there was an error in the HUD and that money was owed to me. He said the law firm involved was XXXX XXXX, XXXX and asked me to get in touch with them. I called the law firm and spoke to a paralegal by the name of XXXX XXXX, who told me she would have to discuss the matter with XXXX of their attorneys and would get back with me. After several weeks I called XXXX XXXX again. She said that XXXX of their lawyers reviewed the matter and said that they just handled the foreclosure, they had nothing to do with the actual closing, and that I needed to contact the title company that closed the property ( XXXX XXXX ) and gave me the name and phone number of someone by the name of XXXX XXXX ( Her email to me is attached and is labeled XXXX # XXXX XXXX. After several weeks of trying to reach XXXX XXXX I was finally able to talk to him. He was extremely rude and told me that there was nothing he could do to help me. He said he had just prepared the documents related to the closing but was not involved in the closing in any way. He also made the statement that " they '' gave me his name to " blow '' me off. I think that it XXXX clear from the above that I am being jerked around by these financial institutions and their lawyers. I am relying on the Consumer Financial Protection Bureau to " protect '' me from this type of abusive behavior and to see that I am reimbursed what I am owed. I appreciate any assistance you can give me.
02/02/2017 Yes
  • Mortgage
  • FHA mortgage
  • Settlement process and costs
  • LA
  • 708XX
Web
Good evening, My name is XXXX XXXX and my mortgage is with Nationstar Mortgage. My home flooded in XXXX of XXXX. Your company 's Loss Drafts Dept. has been very difficult to deal with and I have consulted with an attorney to file a lawsuit for my remaining funds as well as pain and suffering due to the financial strain of being displaced and the extreme difficulty I 've had with your company. I was given money from XXXX for my contents coverage in which I used to start the rebuilding process of my home to move everything along so my family and I could return home. I was told to send all paid receipts for reimbursement and I did so. It took a month or so before I was reimbursed, but I was reimbursed and I used those funds to continue putting work into my home. I have increased the value of my home. Being that I increased the value of my home, the loss draft department is stating that they have overpaid me and the receipts I submitted does not add up to what was reimbursed which they should. Someone is not adding properly because before now everything was adding up. I had a XXXX inspection about a week and half from the date of the email in which the results stated that I needed to repair the garage, purchase closet doors for XXXX bedroom, and purchase appliances. I spoke with at least XXXX representatives as well as XXXX or XXXX supervisors explaining to them that I did not have the funds to purchase those items to finish the structural repairs. I was then told to submit invoices for the cost of the above list and they will send the funds for me to make the purchases. I borrowed the money from a family member and made the purchases to complete the repairs and submitted the receipts. The first XXXX representatives told me the reimbursement was denied because I 've been overpaid. I asked how would they send me funds to purchase the items if they are denying the reimbursement that I am requesting to pay my family member back of {$3000.00}? After speaking with multiple representatives, I was then transferred to a manager by the name of XXXX XXXX whom then told me that they would have made the check out to the store ( XXXX XXXX ) I was making the purchases from and myself to purchase what I needed which makes no sense if I had to go to multiple stores due to materials being out of stock. What if I had to go to XXXX? Who gives an invoice for sheetrock, sheetrock mud, paint, etc. That does n't make any sense. Some receipts I did not submit from having to purchase additional materials once the job started and more materials were needed because they continue to deny the request, but still asking for the receipts. I also had my garage door installed on XXXX/XXXX/XXXX and I was told to submit an invoice signed by the person installing the garage door with the companies ' letterhead when I spoke with the representative on last week. Today, XXXX tells me that he ca n't accept that invoice because my signature was n't on it and no XXXX for the company. Why is that needed for a garage door? This information was not told to me by the last representative and this is the most frustrating part. The employees for this company are not knowledgeable at all. They give misleading and incorrect information and this has been a problem throughout the entire process. I 've been told that receipts I submitted for the month of XXXX were not approved because it was prior to the date of the claim in XXXX which shows they do n't know the months of the year. I 've had to go through receipts and add everything with representatives on the phone for hours because they ca n't seem to do simple math and this is utterly ridiculous. I 'm at the point now of continuing the process with my attorney to file a lawsuit with XXXX
05/19/2015 Yes
  • Mortgage
  • VA mortgage
  • Loan servicing, payments, escrow account
  • SC
  • 29910
Web
This is a follow-up complaint. I submitted a complaint to the CFPB and in the complaint, had XXXX issues. Nationstar took over my mortgage from XXXX XXXX XXXX. When the transition took place, Nationstar stated I missed a payment. Based upon my records ( which were also provided to Nationstar ), I disputed this and wanted clarification to resolve the issue. The clarification never came. In recently speaking with Nationstar, they seemed to have difficulty separating the XXXX. I want to specifically address the negative credit reportings for XXXX XXXX, XXXX XXXX, and XXXX XXXX. My goal is that these negative reportings will be removed as a result of no communication from Nationstar Mortgage to me and lack of follow-up to multiple requests for information and clarification from Nationstar Mortgage to me. I have provided documentation to Nationstar that shows that the only Nationstar Mortgage activity listed is from me to Nationstar Mortgage. Although their internal records indicate multiple attempts to contact me via phone, there are no in-bound calls from Nationstar Mortgage to me. In XXXX of XXXX, I learned that Nationstar Mortgage had reported negatively on my credit report. I attempted reaching out via email and also via phone. The only communication back to me from Nationstar Mortgage from XXXX XXXX through XXXX of XXXX have been auto-generated form letters responding to my emails saying that someone would be contacting me. Those calls never came. The only time I received any serious response from Nationstar Mortgage was after I initially filed a complaint with the Consumer Financial Protection Bureau ( CFPB ). I received a call within XXXX days of filing that complaint. Nationstar Mortgage did not have any number on record for me as of today, XXXX XXXX, XXXX. I was told that multiple attempts to contact me had been made and that voice mails were left, but no number could be provided that they were contacting me at. I was also told that Nationstar records show that texts had been sent to me. I am not aware of ever receiving a text from Nationstar Mortgage. The most telling piece of all of this is that when I asked today what number they had on file, they stated they did not have a number on file for me. The number I provided you was XXXX ( was instructed not to provide that number here ) which is the same that I have been using since late XXXX. It is also the same number that I provided last week and the week prior during the research. The number was still not updated in the their system. And, it is also the exact same number that I provided as a contact number on all of the emails that I sent to Nationstar Mortgage via the online communications portal at www.nationstarmtg.com. This situation with the negative hits on my credit in XXXX is holding up my ability to list my current home for sale as well as get approved for a loan to purchase a new home. This situation is potentially going to result in damages that are unnecessary and avoidable. This situation has already delayed my ability to put my home on the market which is actually beginning to showing signs of potential slow down. My expectation is that this information will be reviewed fairly, thoroughly, and immediately. Based upon the fact that I did attempt to reach out to Nationstar Mortgage on numerous occasions ( these attempts are documented and are not in dispute ) to address the situation and to try to better understand what was going on with my account and based upon the fact that I was never called back or reached out to, the negative hits on my account for XXXX XXXX, XXXX XXXX, and XXXX XXXX should be removed. I would like a letter stating that these negative hits are being removed and I need that letter ASAP.
09/01/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NJ
  • 07748
Web
I had filed a complaint against my mortgage servicer Nationstar and they recently responded and addressed my allegations and concerns. My issue is that they are telling me that my problems are not real problems and that there is nothing that they can do about them. They are also telling me that the only workout solution that can be considered is one with a monthly payment that is nearly half of my income. This is not affordable and not accurate and because of the issues with this property and relating to the origination I believe that a negotiation that is more equal is possible. I dispute and appeal the information that Nationstar provided in their response to my CFPB complaint XXXX and want them to respond and address my additional concerns, which to date they have refused to do. Nationstar states that even if I was a victim of mortgage fraud, even if the loan broker was convicted of fraud and sent to prison that Nationstar has no liability and that since I signed the fraudulent documents I am stuck. I will respectfully disagree, and if this situation ends up in a courtroom and the original loan documents and XXXX application etc. are produced the rampant fraud and misrepresentation and breach of fiduciary duty will be apparent. Nationstar has a vested interest in not only the asset of this loan but also the liability, and a loan that was originated under fraudulent circumstances is suspect and there may be substantial liability for the servicer and investor who own this mortgage loan. Having an executed deed of trust for a fraudulent mortgage loan does not give Nationstar the right to foreclose, because the entire transaction is called into question. My next issue is Nationstars claim that the title is clear. I am not disputing that Nationstar may hold a clear title, but no title company will write a new policy on this property based on the fraud, criminal actions and property damage, as well as the likely scenario that a lis pendens will be put on title. If Nationstar tried to auction off the property they would only be able to accept an all cash offer. However, with the property damage from the oil leak this would likely be a tear down situation and before anyone could rebuild here there would have to be major environmental tests on the soil etc. As I explained in my earlier correspondence in XXXX we had a major leak from an oil tank outside the property which resulted in a devastating fire. Because of this, my mother and I had to move out for 18 months as we tried to clean the place up. The issue was that the oil had penetrated into the foundation of the house and it is now permanently contaminated. The smell is overwhelming and I had estimates on cleaning the place up of {$150000.00}. A new buyer would never be able to get a certificate of occupancy on a mortgage loan and title would never insure the place. Nationstar would have to find an all cash buyer who wanted to tear the place down and then spend the money to have soil contamination tests etc. completed and then build a new house. Not impossible, but highly unlikely. Nationstar will be stuck with this property and it will sit vacant and be taken over by squatters and become a haven for crime. I dont believe this is the most profitable solution for Nationstar. I received the modification offer and I appreciate that Nationstar has shown a willingness to work with me. However, this monthly payment of {$3100.00} is close to half of my monthly salary and is not affordable. Additionally, saddling me with a principal balance of over $ 500K for a property that is significantly damaged and currently worth $ 90K does not work for me. I need Nationstar to do better, and I will prepare and submit a new package for their review.
01/16/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • VA
  • 20169
Web
Our problem started in XX/XX/XXXX when we tried to lower our interest rate with our mortgage company XXXX XXXX, XXXX XXXX. We were told that we could n't reduce our rate, at the time 7.85 %, because " we did n't miss any payments. '' We could pay XXXX, which we did n't have, to refi. XXXX/XXXX suggested we miss two payments to trigger a modification. In month three, we tried to make a payment and it was denied because we were in modification review. Six months later, our request was denied because of " lack of paperwork ''. We resubmitted and went through the process for another six months to be told the same thing. It was at this time that we found out that the fax machine at XXXX/XXXX was set to only accept 20 pages at a time. Our package was 75 pages. This time we overnighted the package to them and waited again. We hired a private mortgage specialist to help us and a modification was agreed to. Before we sent the signed document back, we were informed that our loan had been " sold '' to Nationstar, a sister company. Nationstar said they had no documentation of our modification and sent us a bill for {$150000.00}. We had to reapply for a modification and it was approved with our loan increasing by the {$150000.00}. Meanwhile, because of stress and dealing with this problem, I lost my job. Our bills and mortgage payments stacked up until we had to file for bankruptcy in XX/XX/XXXX. We came out of backruptcy early and began making payments again until I lost my job again as a XXXX XXXX. We had to get another modification in XX/XX/XXXX because of the payments not covered in bankruptcy. We had to send Nationstar proof that we had made payments to them with reports from our bank showing the payments were made and that they had accepted them. During the modification, they added the amount to our existing loan. In XX/XX/XXXX, we tried to catch up by paying over {$41000.00} to Nationstar in XX/XX/XXXX. This time, my employment contract ended and I was n't employed again until XX/XX/XXXX. We contacted Nationstar, now Mr. Cooper, and were told that we were in foreclosure and that we owed XXXX in back payments. We asked what could be done and they said they would try to lower the amount. We called back on XX/XX/XXXX and the amount had increased to XXXX. We again asked for relief and were told to call back. On XX/XX/XXXX we called them to find out that reinstatement was now XXXX. We contacted the foreclosure attorney and asked for the copy of the cure notice stipulated in our agreement that said that we would have 30 days to respond once it was received per the suggestion of an attorney. Today, XX/XX/XXXX, I called Mr. Cooper to ask what could be done. I talked to three people increasing in the management level. We were told that the reason that our reinstatement was so high is that our new payment amount increased to {$6700.00} per month and a 7.85 % interest rate. This is what it was nine years ago! So, this many years later, our credit is ruined, we have the same interest rate ( while prime quoted from some banks is 4.0 % ), our total amount owed is now {$810000.00} ( increased by $ XXXX from when we started ), we are facing foreclosure on XX/XX/XXXX, and we will lose everything. Our savings is gone. I have no retirement and now no home. We wanted to pay down our loan now that we are all employed and sell the house to move to something smaller. We could n't qualify for HARP because Nationstar/Mr. Cooper added the $ XXXX to our loan of $ XXXX and we were over the qualification maximum. I am not sure if a crime was committed, but common decency was definitely violated. All we wanted was to have a lower interest rate and keep our home in XX/XX/XXXX. Now, we are days from being homeless.
06/01/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 91784
Web
To Whom It May Concern, I have been dealing with Nationstar Mortgage LLC, hereinafter referred to as Nationstar, for nearly four years. To the best of my recollection, I do not believe they have been honest with me in regards to my debt obligation. Since XXXX, I have been trying to get them to disclose to me who the beneficiary of my debt is. I have sent them Qualified Written Requests, searched XXXX records, and ordered a securitization audit. All of the information I have received does not match up to the limited information I have received from Nationstar in the past three years. In XXXX of XXXX, I sent Nationstar a Qualified Written Requests. In a letter dated XXXX XXXX, XXXX, Nationstar responded to my request and provided me with who their records indicate owns my debt obligation. Armed with this information, I did some research and searched the XXXX records. I found no documents, particularly an Assignment of Note or Deed of Trust, that indicated that XXXX Bank XXXX XXXX as Trustee for the XXXX XXXX was the owner of my debt obligation as Nationstar had indicated. The only document I found was an Assignment of Deed of Trust that named Nationstar as the beneficiary of my debt obligation. After learning this information, I had a certified XXXX specialist perform a securitization audit on my debt obligation. The information this report disclosed, did not match up with the information that was provided to me by Nationstar. I have tried to make several attempts to work out something with Nationstar in an effort to save my home to no avail. For years and time and time again, they have played around with my information and have repeatedly denied me for a loan modification. Throughout all of this time, I have learned that they actually have no ownership or beneficial interest in my debt obligation and are without authority to even offer me a loan modification. Based on the above referenced information, I exercised my right to rescind my loan. On XXXX XXXX, XXXX, I mailed to Nationstar a Notice to Rescind. Under the Federal Truth In Lending Act, hereinafter TILA, a lender/creditor has twenty days to take mandatory steps or to challenge my right to rescind. Nationstar failed to take any steps required under TILA. Nationstar has violated TILA is numerous ways, including the requirement under Section 131 ( g ) of TILA which provides that an assignee of a debt must give notice within 30 days of being assigned a debt obligation. This added section of TILA extended my rescission rights in. Not only did Nationstar fail to take the mandatory steps under TILA within the mandatory statutory twenty day period, they failed to give me a XXXX Notice regarding the assignment of my debt obligation within the specified amount of time allowed by law. Nationstar is in violation of federal law and is without authority to attempt to foreclose on my home on XXXX XXXX, XXXX because the debt obligation is now null and void by operation of law. I am filing this Complaint because I believe it is necessary for me to take all necessary steps available to me to save my home. I believe it is necessary to report this violation committed by Nationstar to any and all authorities. It appears that even with a cease and desist order, Nationstar continues with their blatant disregard for the law and their failure to properly disclose information pursuant to TILA. I am requesting that the CFPB open a full investigation on these violations committed by Nationstar and take the appropriate and necessary action against them to prevent them from continuing this type of behavior. Until this matter is resolved, I believe Nationstar should cease and desist with any foreclosure activity pending on my home. Sincerely, XXXX XXXX
09/30/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • NY
  • 11003
Web
After being exposed to the foreclosure process with Nationstar Mortgage and the XXXX XXXX XXXX XXXX Court, especially the Foreclosure Settlement XXXX Department, I am requesting that you conduct an investigation of all parties involved for potential violations such as the XXXX laws. I understand that these are serious allegations, however I have attached supporting documentations and I challenge you to take a look at all of the foreclosure cases filed in NYS XXXX XXXX XXXX Court by Nationstar Mortgage since year XXXX or even before the National Mortgage Settlement. Nationstar Mortgage has deceptively, wrongfully, unlawfully and illegally : Assessed, charged and collected fees, expenses and miscellaneous charges that I am not legally obligated to pay under this mortgage, note and/or deed of trust ; Made false, deceptive and misleading representations concerning their standing to sue me for foreclosure ; Nationstar Mortgage has committed FRAUD. They have committed Telecommunications Fraud, Mail Fraud, Constructive Fraud, Fraud by Conversion and Fraud by Inducement ; Falsely representing the status of the debt in the time the foreclosure suit was filed ; Falsely representing or implying that the debt was owing to Nationstar Mortgage as an innocent purchaser for value when in fact such an assignment had not taken place ; Obtaining access to state and federal courts to collect on notes and foreclosure on mortgages under false pretenses ; Foreclosing without the ability to obtain and record a correct assignment of the mortgage and note ; Filing false documents and/or documents that they knowingly contain false information with XXXX, state and courts ; Wrongful registration ; Deceptive & Unfair Trade Practices ; Breach of intermediary responsibility ; Failure to file correct XXXX Statements ; We were told that our loan was not qualified under the XXXX Settlement and were denied assistance, when it was and is indeed qualified ; Appraisal Fraud, Underwriting Fraud and Origination Fraud ; Charging Interest on Forced -Placed Insurance, Broker Price Fees, Property Inspection Fees and Attorney Fees ; Excessive Fees, such as Forced -Placed Insurance, Broker Price Fees, Property Inspection Fees and Attorney Fees ; Violation of XXXX XXXX XXXX XXXX Part XXXX by failing to provide a. ) the name of the specific trust in which my alleged loan is supposedly " pooled '' ( and not simply the name of the Trustee ) ; b. ) the XXXX number for the trust ; and c. XXXX the specific date my alleged loan was sold into said trust ; On the assignment of mortgage that was registered with XXXX XXXX XXXX, shows that Nationstar Mortgage was assigned the mortgage on XXXX XXXX, XXXX ; however previous mortgage statements as well as what has been reported to the IRS by Nationstar Mortgage contradicts the Assignment. Also, see Summons and Complaint used in the foreclosure suit filed ; Nationstar Mortgage has XXXX XXXX XXXX XXXX listed with their address at XXXX XXXX XXXX, XXXX, TEXAS XXXX and not XXXX XXXX XXXX XXXX " REAL ADDRESS '' listed on the mortgage and note, " XXXX XXXX XXXX XXXX, XXXX, CA XXXX. '' XXXX XXXX XXXX XXXX has been inactive with the FDIC since XXXX XXXX, XXXX ; During the settlement conference, I was being coerced to sign a modification document that listed Nationstar as the original lender not XXXX XXXX XXXX XXXX and I declined the modification ; Unfair treatment of minority customers both by Nationstar and the XXXX XXXX Supreme Court ; Inaccurate credit bureau reporting ; Failure to properly credit account for payments. For example, I made several monthly trial payments of {$3100.00} ; however Nationstar only credited {$2000.00} monthly. There are numerous other violations, of which I can XXXX
03/17/2017 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • NV
  • 89014
Web
The current servicer of my mortgage loan Nationstar has failed to comply with Nevada state rules regarding mediation and has failed to provide me an accounting or explanation of all the late fees, legal fees and junk fees that they have added to my loan. They have failed to open up a review of my current financial situation and instead have scheduled a foreclosure sale date. I have tried my best to follow their guidelines and provide them with everything that they need but they continue to be difficult to work with. I spent over one year trying to go through their process and they switched points of contacts on me it seemed every month. They requested the same documents over and over and I would send them -- then Nationstar would say they lost them or that they never received them. I started tracking these documents and on many occasions when Nationstar said they never received the documents, I had PROOF that the documents were received. It was like they were intentionally dragging their feet. I have owned my home for 21 years. My ex wife and I bought this property 21 years ago. We refinanced through XXXX in XX/XX/2004 and I was making a solid living in XXXX. Problems began after the recession and crash hit our area -- my income took a huge decline. We also had an issue with a second mortgage/line of credit that was somehow pushed through by XXXX even though we did not request this loan or complete paperwork for it. This caused a lot of XXXX in our household and combined with my XXXX it was too much and we ended up getting divorced. In the divorce settlement my wife was granted the property and was responsible for making the mortgage payment so I moved out. I found out several months later that my wife had not been making the payment and she eventually vacated the property. I was able to get the appropriate paperwork that allowed me to have the home back in my name but when I tried to retake possession of the house I found XXXX there and had to get the police involved to evict them. There was a lot of damage done and I spent many months working to get the place back into a livable condition and then began trying to work out the delinquency on the loan that had been caused by my ex-wife. During this process my loan was transferred to several different companies. In fact, this loan has been held by I believe XXXX different mortgage companies. After spending so much time I was FINALLY offered a modification by Nationstar about 6 months ago. However, the figures seemed way off. I asked for some clarification and an accounting of payments received, payments missed, late fees, etc. so I could understand the HUGE discrepancy. Nationstar would not provide any of this information and I told them that I did not believe the payment and balance etc. was correct and that if they could not provide documentation I could not accept this modification. After this happened Nationstar immediately started the foreclosure process and set a sale date for XX/XX/XXXX. I have now sent a Qualified Written Request to Nationstar in hopes that they will give some transparency and document the history and the accounting of this loan. I want to save my house but do n't feel it is so unreasonable to try and get some basic information on my loan from Nationstar. I want to resume making payments, but if I am going to sign the paperwork for a restructured loan I would like some explanation for ALL of these thousands and thousands of dollars that have been added to the balance that seem far in excess of what the late payments alone would be. I was hopeful this could have been worked out in mediation, but Nationstar skipped that step and never even gave me that option even though it is required by Nevada law.
10/27/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • TX
  • 752XX
Web
XXXX/XXXX/XXXX : This is a follow up complaint to case # XXXXXXXXfiled against Nationstar Mortgage. On XXXX/XXXX/XXXX I received a reply from XXXX XXXX the VP of Credit at Nationstar, the current service provider that has been recently assigned by XXXX XXXX to handle the fraudulently bankrupted XXXX mortgage loan that was induced upon me in XXXX. The fraud department at Nationstar responded to the escalation inquiry into the fraudulent appraisal and mortgage underwriting that occurred in XXXX with an openly negligent investigative summary as follows : Fraud department review : I reviewed the appraisal, there is not enough evidence that would indicate the appraiser committed fraud in XXXX, specifically since the report was completed almost 10 years ago. The borrower agreed to purchase the property for {$300000.00} prior to ordering the appraisal which was valued for {$290000.00}. There are a few gaps in the complaint that would not warrant fraud. The borrower can call me directly, I 'll be happy to discuss their complaint with them. You can give them my number. thanksXXXX XXXXNationstar MortgageVice President Credit RiskDirect : XXXX XXXX TX, XXXXXXXXIt is unclear why the Vice President in charge of Credit Risk at Nationstar Mortgage would be in charge of a fraud investigation, but it clear from the statement above that XXXX XXXX is either incompetent in his role as a forensic investigator or negligent in his duties as an examiner. I replied to XXXX XXXX as follows : Thank you for the reply XXXX and thank you XXXX for the " review '' of my appraisal and mortgage documents. As these matters are beyond my experience level I am obliged to rely on the experts. On XXXX/XXXX/XXXX I provided Nationstar with an " Explanation of Financial Hardship '' ( Attached ). Some of the additional information below may be a repeat so please forgive my elaboration. To help provide clarity on the issues that I have been confronted with, it became abundantly clear that ANY search inquiries on the " common causes for mortgage fraud '', ALWAYS listed an inflated appraisal in the top XXXX if not the top XXXX or XXXX causes for violation. The FTC, FDIC, CFPB and Attorney General 's office all state the same. I encourage you to do the XXXX search yourself to confirm my open record findings from multiple agencies and sources. As Nationstar is headquartered in XXXX Texas this helps provide you and the investigators at Nationstar with a more local perspective on the housing market in XXXX from XXXX until today. In the interest of protecting future consumers from the fraudulent activity that has surrounded the closing of my residential mortgage contract, I have reached out to several legislative, executive, judicial and media outlets to introduce a cost effective solution that benefits all parties and creates greater consumer demand for appraisal and lending services. Please find the attached letters from both the Texas Governor 's office and the Texas Lt. Governor 's office regarding a legislative policy suggestion for possible consideration in XXXX. I thank you for any feedback with regards to the pros and cons of this policy initiative. As this open safeguard has yet to have a judicial or legislative patch put on it, I have also been collaborating with XXXX XXXX and XXXX XXXX from XXXX here in XXXX. They have been kind enough to do a site visit to my property and may some additional insights for your consideration. With your permission, I am including them in on this e-mail in the event they have additional questions/concerns that I am not able to answer in reply to your " review. " Allow me to provide you with the essential background information surrounding the closing of my loan once again.
11/07/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 325XX
Web
My father died. I am the XXXX of his estate. I was told by the primary mortgage company ( Nationstar ) that if we did a Deed in Lieu of Foreclosure they would negotiate with the second mortgage ( XXXX ) on my Dad 's home so that it could be taken back on the Deed in Lieu. I was also told it would take XXXX days to complete. I sent in the paperwork. I waited. I called about a half a dozen times over a XXXX month period and left messages with the person who was suppose to be in charge of the account XXXX XXXX person 's name was XXXX, and I can not remember the other name XXXX. I did not get a call back. After XXXX months I got a letter in the mail stating that the Deed in XXXX had been denied for " Non-response from borrower ''. I called again and spoke with someone in the same department as XXXX, which I thought was the Deed in XXXX department since they sent a letter stating she was my account representative. They told me to refill out the paperwork I had already submitted. I asked why it was denied and was told that it looked like they needed additional paperwork. I asked why that was not sent or no one tried to call to request that paperwork since they had my phone number, mailing address, and email address. The man I was talking with said that he did not know why contact was not attempted, but I needed to fill that out and get it back to them. The next day someone from the department that tries to stop foreclosures called me. I told them I was working with the Deed in XXXX department and was getting paperwork together. He said that I did not need any of the additional paperwork, but needed to fill out the original paperwork that I had already submitted. So I did that. I called back a day or XXXX later ( Still thinking that XXXX is my Deed in Lieu contact since I have never gotten anything with anyone else 's name on it or a call from anyone else ) to check on my Deed in Lieu. I was told by a man named XXXX that it was denied because XXXX refused to negotiate with Nationstar. He also said - for the first time from anyone at Nationstar - that I was responsible for negotiating with XXXX myself. I had never head that from Nationstar before, and I knew XXXX was perfectly happy to negotiate. I called my contact at XXXX, XXXX. He said that Nationstar had not called him and that he needed paperwork stating that Nationstar was the first servicer and was considering a Deed in XXXX. I called Nationstar back and was told by someone named XXXX XXXX in the Deed in XXXX department ) that he would not provide anything for me, and I needed to negotiate on my own. After sometime on the phone I asked if he would speak with XXXX while I was on the phone. He said yes, if I could get them both on the phone at once. I was standing in Target when he called me so I did not have XXXX 's number to call him then. I called XXXX when getting home and tried back XXXX. XXXX and I left him a message. I have not heard back from XXXX since. He did send an email showing the lien and a judgement on the house that he said I would need to have removed. He also freely admitted that he never tried to call me through any of the Deed in XXXX proceedings and that he had only tried to contact my XXXX dead ) father. I asked why when they had had his death certificate, my administratrix documents, and all of my contact information for well over a year. He could not give me an explanation. It has been frustrating to get misinformation at EVERY call with Nationstar. I have been trying in good faith to let them know that there is no money in the estate and have done everything they have asked to get this deed in lieu done. I even sent them the key to the house and a letter with XXXX potential buyers for the property.
11/09/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • MA
  • 027XX
Web
I received my Annual Escrow Account Disclosure Statement on XXXX/XXXX/XXXX. Included with it was a check for {$640.00} for overpayment on my escrow account. Initially, I was very happy to get that, considering it " found money ''. After more careful examination of the statement, I realized that Nationstar Mortgage XXXX now XXXX XXXX XXXX XXXX was estimating my Real Estate tax to be {$1700.00}, which is HALF of the yearly amount. Because of this, they grossly underestimated their anticipated annual disbursement for XXXX, and not only refunded money to me, but calculated my monthly mortgage payment to be {$140.00} lower every month going forward. I called XXXX XXXX to find out how they arrived at this deflated tax amount, and the agent could n't tell me. He stated that the last disbursement they made to my town was {$870.00}, I pressed him and said " that was a quarterly payment, right '', to which he agreed. And then I asked " Well, would n't it stand to reason that my YEARLY taxes would be FOUR times that amount?? Taxes do n't go down, they go up ''. I asked him what my previous year taxes were, and he confirmed they were over {$3400.00}. He then suggested that the escrow department would revisit the issue when the next tax bill came out. I said, " well, in the meantime, you want me to send you {$150.00} less each month, on top of you reimbursing me {$650.00}?? Do you know how much of a shortfall that is going to end up being??? '' He then suggested that when I make my payment each month, which I told HIM was going to be the same amount I had been already sending, that I call in and tell them to direct the extra amount to my escrow account until my escrow account was recalculated. So, I will be sending that nice check for {$650.00} back, continue to make my same old monthly payment and have to call them every month until they recalculate my account, taking time out of my life to address their XXXX up. Luckily for me, I took the time to thoroughly examine my escrow statement. I am making this complaint because I do n't want some other mortgage customer to possibly NOT pay attention, and then end up with a HUGE shortfall that they 'll have to scramble to come up with. XXXX is coming, and had I not looked closely at that statement, and questioned their amount, that money could 've been spent quickly on gifts, and put our family into a pretty negative financial situation when it came time to correct that shortage. This XXXX infuriates me, and I would HATE for someone else to be mislead in this way. If I had not caught this, I would 've ended up with an almost {$1800.00} shortfall over the course of a year!! That 's a huge amount for a family to have to come up with. NOTE REGARDING UPLOADS : I am attaching XXXXwo town real estate tax statements and the escrow statement from Nationstar Mortgage XXXX now XXXX XXXX XXXX XXXX. The town of XXXX does have a strange way of formatting and sending out tax bills, sending XXXX quarters of billing out at a time, but it does note on the invoices that the payments are for QUARTERS. We bought our house in XXXX XXXX, so one statement is for 3rd and 4th quarter of XXXX XXXX XXXX XXXX XXXX XXXX in the previous owner 's name, and the other statement for 1st and 2nd quarter of XXXX XXXX XXXX XXXX XXXX XXXX, in my and my fianc 's name. I am also attaching a copy of the escrow statement that I received from Nationstar Mortgage XXXX now XXXX XXXX XXXX XXXX, which has the projected tax amount that is only {$.00} different that the amount on the most current town FY XXXX real estate tax statement. I am assuming this is where they got that figure from, but again, if they had actually read the statement, they 'd know it was not for one year.
06/11/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 77373
Web
I have tried to escalate this matter with NationStar multiple times in the past. I have opened a case with FTC - XXXX as well as XXXX XXXX. The reports contains all of the details of all the fraud, identity theft and harm that has been caused to me in details. I have been struggling to clear the damages cause. I was guided by the FTC to open a new case to resolve this matter, and if that does n't work that it would be escalated with the Federal Trade Commission. From XXXX XXXX to XXXX XXXX XXXX XXXX was my tenant. During this time XXXX XXXX was able to compromise my account and make changes to the account such as changing my contact information so that I would not be aware of her delinquents, as NationStar was corresponding to XXXX XXXX, instead of me. These actions caused by her are fraud. - On XXXX XXXX, XXXX, XXXX XXXX made a loan modification to my account without my consent or awareness by calling the 'Making home affordable ' department. If you reference the document attached, on page XXXX of the document, it shows faxed by her. - On XXXX XXXX, XXXX, XXXX XXXX wrote a forfeit letter again professing to be me, granting herself authorization to my account. This was XXXX of many methods which she used to compromise my account. This forfeit letter was given to me by NationStar during XXXX of my escalation with XXXX XXXX on XXXX disputing the fraud activities cause to this account. This letter was written by XXXX XXXX pretending to be me. If you call the number on the letter, that is XXXX XXXX cell phone number, and if you track the fax, it would show that it was faxed from her job. - I 'm suspect there might be more fraudulent activities on this account. Below are the actions I took to secure my accounts : -XX/XX/XXXX-changed username and password. - XX/XX/XXXX-legal action to remove XXXX XXXX from the property. -XX/XX/XXXX-I requested in writing, to revoke XXXX XXXX access to my account. XX/XX/XXXX-XXXX XXXX was evicted from the property-XX/XX/XXXX-Escalated to XXXX XXXX ; Stated that security would be enforced-XX/XX/XXXX-Escalated to XXXX XXXX - Contacted NationStar regarding the continued fraud findings and secure my account with a password. I have been requesting XXXX things from NationStar 1 ) to secure my account and 2 ) to clear the damages caused to me. But have been unsuccessful by NationStar. These security implementation made some progress, but do n't thoroughly secure my accounts as XXXX XXXX was still able to penetrate to my account and make changes such as removing bank account information around XXXX/XXXX/XXXX, also, when I call the support number, I seldom get asked for the password on my account. Have escalated to NationStar:XX/XX/XXXX - XXXX XXXX - XXXX XXXX XXXX XXXX - XXXX XXXX XXXX XXXX - XXXX XXXX XXXX XXXX - XXXX XXXX XXXX XXXX - XXXX XXXX XXXX XXXX - XXXXXXXXSummary : Yet upon discovering the fraud caused to the account, I feel NationStar rather look the other way instead of removing the negative remarks on my credit file cause out of fraud activities by my XXXX XXXX, and even still, my account is not completely secure which I have requested multiple times. Fraud activities was allowed on my account with NationStar lack of security. XXXX XXXX repetitively been causing harm to me with her delinquents and using my identity to conceal her actions out of fraud activities. I have taken legal actions to remove her from the property, and requested NationStar to enforce more security on my mortgage account. I have received the property on XXXX XXXX, XXXX and have been current since. Attached : Loan modification by XXXX XXXXForfeit letter by XXXX XXXXXXXX Police reportsLetters to NationStarCourt ReceiptFederal Trade Commission report
09/29/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 92595
Web
In XXXX XXXX, I sent you an e-mail regarding and request for Home Affordable Modification ( HAMP ) through Aurora Loan Servicing. I was very pleased to receive help from the Department of Treasury ( XXXX XXXX ) from the XXXX who was able to help me. Aurora presented a 2.0 % loan modification as my only option to stay in my home. This brought my payment to down to {$2100.00} of course this was still over 50 % of my income and because of this I was not able to make the payments. Of course, you know that Aurora went out of business they of course sold my loan to Nationstar Mortgage ( Loan # XXXX ). Since XXXX to presently, I have applied for numerous modifications attempting to get the HARP2- the principal reduction. My home is currently worth XXXX in value while my loan is {$460000.00} and of course I have been denied several times. In the XX/XX/XXXX, I received a phone call after XXXX from a XXXX XXXX XXXX XXXX offering me in the range of $ XXXX {$5000.00} in cash to sign a legal document for Nationstar that would resolve a minor clerical error. Of course, I did not agree to sign and became very skeptical of his request. Days later, on XXXX/XXXX/XXXX a complaint was filed and served at my door step at XXXX from this attorney representing Nationstar Mortgage company case # XXXX XXXX out of XXXX XXXX court. Of course, I responded to this complaint myself on XXXX/XXXX/XXXX without any legal assistance. I attended the case management conference hearing on XXXX/XXXX/XXXX. In which the judge set a mediation date to resolve this matter. On XXXX/XXXX/XXXX, I attended the mediation with the court mediator XXXX XXXX who told me that I should sign the letter. Of course, the mediator would not let me see the letter and I was told that a trial date has been set for XXXX/XXXX/XXXX during this meeting. I requested that I see the letter and requested for them to grant me a modification so that I may stay in my home. The below is what is requested from the mediator and he showed this information to the attorney : Principal Reduction ; Current balance - {$460000.00} Principal reduction - {$200000.00} New loan amount - {$260000.00} Interest rate 2 % - principal n interest - {$970.00} Taxes and Insurance- {$520.00} New total payment- {$1500.00}. They denied my request and I was told they would see me in court. Since XXXX/XXXX/XXXX, I have spoken to countless attorney 's that said they would take my case at a starting rate of {$4500.00} and {$500.00} a month retainer. I was able to meet with XXXX XXXX XXXX from XXXX XXXX XXXX who was able to pull up the deed of trust and showed me that my legal discloser was blank. In which, either Aurora or Nationstar failed to record the legal discloser which is a major clerical error which puts my secure property as an unsecure debt which is not attached to my property. Mr. Obama, I am a hard working XXXX XXXX woman who is a divorced mother of XXXX daughters. I am the original home owner and I work for XXXX for 15-years. I am in desperate need of your help, I am asking for help to keep me and my children in our home. Based on my income, property and the principal reduction program, my mortgage should be in {$1200.00} to {$1300.00} range. My fear is that when I go to my XXXX/XXXX/XXXX, the judge will force me to sign the corrected documents and they will foreclose on my property ; leaving me and my children homeless. I have tried XXXX, XXXX California and other programs they have not helped me. I can not afford an attorney and since my recent experience with the court appointed mediator ; I do not trust that if the judge assigns me a court appointed attorney that he/she would not be in my best interest. Please help me and XXXX daughter stay in our home.
05/05/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • IL
  • 62801
Web
To Whom It May Concern, our family has fallen victim to a bait and switch loan modification offer granted by XXXX XXXX XXXX ( XXXX ) and our investor named as, XXXX Home Equity Loan Backed Certificates XXXX XXXX, also known as XXXX Bank XXXX XXXX XXXX XXXX XXXX according to correspondence received from our new servicer Nationstar Mortgage ( NSM ). On XX/XX/XXXX our family was approved for loan modification of our second mortgage, and was required to make XXXX consecutive trial payments of {$600.00}. Our payments were made as follows:1 ) XX/XX/XXXX -- {$600.00} ( 2 ) XX/XX/XXXX -- {$600.00} ( 3 ) XX/XX/XXXX -- {$600.00} ( 4 ) XX/XX/XXXX -- {$620.00} ( 5 ) XX/XX/XXXX -- {$620.00} ( 6 ) XX/XX/XXXX -- $ XXXX Exhibit " A '' Modification offer from XXXX - dated XXXX XXXX, XXXX Exhibit " B '' letter dated XXXX XXXX, XXXX Acknowledging Owner of our XXXX MortgageOnce our payments were completed we never received permanent loan modification documents. Our loan was transferred to Nationstar Mortgage along with our XXXX mortgage on XX/XX/XXXX. Nationstar Mortgage has been unable to give us a definitive response as to why the modification did not follow our loan during the transfer, nor do they appear to be concerned with the fact trial payments were made on our second mortgage. Furthermore, the records via letters and notices reflect poor accounting of our loan and out last payment dates vary from document to document. See Exhibit " C '' Various letters indicating poor accounting as to when our last payment on the XXXX mortgage loan. In addition, to the abuse of XXXX and The XXXX XXXX XXXX XXXX XXXX XXXX collecting trial payments illegally with a mutual commitment to modify our loan permanently ; NSM has failed to properly validate our debt after being served with a qualified written request ( QWR ) on XX/XX/XXXX. Per RESPA 12 U.S. Code 2605, NSM has failed to provide proper validation of debt and are missing the following documents from their response indicating possible predatory lending may also have occurred when my loan was originated and furthermore transferred multiple times. This response is incomplete to say the least and lacks multiple significant items required to prove the validity of the mortgage debt re : affidavits of transfer, XXXX XXXX, etc. and is riddled with numerous violations in relation to Section 6 RESPA and TILA.Missing QWR Documents and failure to validate mortgage debt : 1 ) Deed of Trust 2 ) Planned Unit Development Rider 3 ) Balloon Note Addendum 4 ) Allonge to evidence transfer from XXXX to XXXX and XXXX to NSM 5 ) Assignments from XXXX to Nationstar XXXX ) XXXX-original loan application 7 ) GFE-Good Faith Estimate 8 ) Appraisal Report 9 ) Amortization Schedule 10 ) Truth in Lending ( TIL ) 11 ) No HUD -1 Settlement StatementSee Exhibit " D '' Incomplete QWR response from current servicer NSM-Furthermore, after further evaluation of our loan and lack of documentation on the part of our current and previous servicers, we feel that our appraisal had to be inflated in order to compete underwriting on this loan. As a result our property has been stripped of equity and conceived using a falsified or stretched Appraisal Report and improper discloser of the negative impacts this loan has had on our family since its conception. It is our consensus that the loans originator failed their fiduciary responsibility to our family and this loan carried no Tangible Net Benefit ( TNB ) to us in the long run. As a reminder, mortgage loan originators have a duty to not recommend or induce borrower ( s ) to enter into a transaction that does not have a reasonable, tangible net benefit to the borrower ( s ), pursuant to section 12-61-904.5 ( 1 ) ( a ), C.R.S.
09/29/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • FL
  • 33138
Web Older American
I am a victim of fraudulent billing charges by XXXX XXXX, through Nationstar as a loan servicer. They added {$93000.00} claiming fraudulently I received " new money ''. The also added fraudulent charges to my accounts, including {$20.00} property inspection fees where no inspection ever occurred. I believe that millions of customers are being fraudulently charged these fabricated fees for the purpose of intentionally causing financial harm. BE ADVISED THAT I AM XXXX XXXX XXXX AND THUS THIS CONSTITUTES A SEPARATE CRIME UNDER FLORIDA LAW. It is significant that I am XXXX XXXX XXXX. The conduct complained of constitutes a separate crime under Florida Law, called the abuse, neglect, and exploitation of XXXX persons and XXXX adults. Chapter XXXX ABUSE, NEGLECT, AND EXPLOITATION OF XXXX PERSONS AND XXXX ADULTS View Entire Chapter XXXX of an XXXX person or XXXX adult ; XXXX -- ( 1 ) '' Exploitation of an XXXX person or XXXX adult '' means : ( a ) Knowingly obtaining or using, or endeavoring to obtain or use, an XXXX person 's or XXXX adult 's funds, assets, or property with the intent to temporarily or permanently deprive the XXXX person or XXXX adult of the use, benefit, or possession of the funds, assets, or property, or to benefit someone other than the XXXX person or XXXX adult, by a person who : 1.Stands in a position of trust and confidence with the XXXX person or XXXX adult ; or 2.Has a business relationship with the XXXX person or XXXX adult ; ( b ) Obtaining or using, endeavoring to obtain or use, or conspiring with another to obtain or use an XXXX person 's or XXXX adult 's funds, assets, or property with the intent to temporarily or permanently deprive the XXXX person or XXXX adult of the use, benefit, or possession of the funds, assets, or property, or to benefit someone other than the XXXX person or XXXX adult, by a person who knows or reasonably should know that the XXXX person or XXXX adult lacks the capacity to consent ; ( c ) Breach of a fiduciary duty to an XXXX person or XXXX adult by the person 's guardian, trustee who is an individual, or agent under a power of attorney which results in an unauthorized appropriation, sale, or transfer of property. An unauthorized appropriation under this paragraph occurs when the XXXX person or XXXX adult does not receive the reasonably equivalent financial value in goods or services, or when the fiduciary violates any of these duties : 1.For agents appointed under chapter XXXX : a.Committing fraud in obtaining their appointments ; b.Abusing their powers ; c.Wasting, embezzling, or intentionally mismanaging the assets of the principal or beneficiary ; or d.Acting contrary to the principal 's sole benefit or best interest ; or 2.For guardians and trustees who are individuals and who are appointed under chapter XXXX or chapter XXXX : a.Committing fraud in obtaining their appointments ; b.Abusing their powers ; or c.Wasting, embezzling, or intentionally mismanaging the assets of the ward or beneficiary of the trust ; ( d ) Misappropriating, misusing, or transferring without authorization money belonging to an XXXX person or XXXX adult from an account in which the XXXX person or XXXX adult placed the funds, owned the funds, and was the sole contributor or payee of the funds before the misappropriation, misuse, or unauthorized transfer. This paragraph only applies to the following types of accounts : 1.Personal accounts ; 2.Joint accounts created with the intent that only the XXXX person or XXXX adult enjoys all rights, interests, and claims to moneys deposited into such account ; or 3.Convenience accounts created in accordance with s. XXXX ; or ( e ) Intentionally or negligently failing to effectively use an elde
11/13/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • VA
  • 242XX
Web
I started out in XXXX taking out a mortgage loan with XXXX XXXX XXXX. My husband and I had a mortgage loan prior with XXXX credit. The loan with XXXX started XX/XX/XXXX. After 3 yrs. of having this mortgage we changed our homeowners ins. XXXX. Almost immediately after the change of policy we started getting harassing calls, 7 days a week XXXX. They said that we did n't have ins. and they placed a forceplace policy on our acct. We sent them the necessary documents numerous times as did our Ins. Co. After several months of us paying our normal payments and not the payment which included the forceplace amount, XXXX said that we were behind a payment. We even went as far as to send them through a local attorney a history of ALL of our payments and a letter to stop the harassing calls. We probably spoke with over XXXX different people employed by XXXX XXXX. Sadly, this too was a waste of time and money. We decided to re-finance XXXX. The main reason was that their office was in the same shopping center as my hair salon. So if I had a problem, I could go and physically speak to them. We XX/XX/XXXX did another re-finance XXXX to get a fixed rate as our first XXXX was a balloon rate. As long as our loan was with American General we had no problems. At some point XX/XX/XXXX XXXX XXXX became XXXX. Again we did n't have any problems with them until XX/XX/XXXX. Unfortunately, my husband and I divorced. He left our home without any notice XX/XX/XXXX. He left me to pay all of our bills alone and with XXXX children. He was instructed to pay ( at our mediation with our attorneys ) the home ins. until the final divorce decree. Our policy renewed XX/XX/XXXX. XX/XX/XXXX I noticed on my statement that forceplace ins. had been added to my mortgage. I immediately called XXXX, and was told that the policy that we had on our home had been cancelled for non-payment. I kept the forceplace ins. and payed the difference on my mortgage payment until XXXX, XXXX. I took out a policy with XXXX as I also moved my auto policy as well. This was 4 months before the forceplace policy on my acct would need to renew. All info was faxed XXXX and not only did they continue to charge me monthly they added another policy on my acct XX/XX/XXXX. We finally along with XXXX sent the info showing proof of ins. over XXXX times that they removed the policy XX/XX/XXXX. But did n't credit to my acct the difference of payments XX/XX/XXXX. My loan was sold to Nationstar Mortgage in XXXX XXXX and was still showing that I was behind due to them not making corrections on my payments. XXXX XXXX I got my payment sent back from Nationstar saying that I owed XXXX. I went ahead and paid this and assumed that it had something to do with the ins and they would eventually work it out. XX/XX/XXXX escrow was added to my loan, without my permission or notice. I had paid my taxes already but it was added to my payment anyway. XX/XX/XXXX I got a letter XXXX for me to send a letter disputing my loan or not. I also got my XX/XX/XXXX payments back saying that I was behind on payments from XXXX {$6000.00}. I once again sent a letter by a local attorney to Nationstar and XXXX. XX/XX/XXXX my home was put in the newspaper for sale by auction which I was unaware. Because they did n't give me 21 days to file injundtion to stop the sale, I was forced to file bankruptcy to save my home. I had a huge tree fall on my home XX/XX/XXXX. Nationstar made me send the ins checks to them, for repairs and over XXXX pgs of info. I have sent this info to them 3 times. They still wont send the money for repairs. The amout they are holding is over XXXX. I have paid out XXXX on my own because my roof had XXXX holes and water was pouring in my home.
08/17/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • NY
  • XXXXX
Web Older American
In XX/XX/XXXX, XXXX XXXX XXXX, which held 2 mortgages on my home, sold the first mortgage to XXXX, XXXX and Nationstar Mortage Co.after requesting the same info over and over again for 2 years without a decision. The second mortgage, at 9.9 % interest, could not be considered until the first mortgage was settled. I was going after a modification of mortgage. I had engaged XXXX XXXX XXXX to assist with credit card consolidation and to negotiate with XXXX re modification. My negotiator who had been working with XXXX, now switched to Nationstar. In XX/XX/XXXX, my negotiator was told that they could not share any information with her as my case was in litigation. I was shocked and immediately called customer service and was told that that was not true. By then my negotiator was elsewhere. I now had to do the work myself ; not an easy task! I had been told via mail that they would call and tell me what documents were needed. That NEVER happened. If I did n't call, I did n't have any information. I was given 3 " loan advisors '' over the course of my continued application. None were ever available when I needed them ; either the phone would NOT be answered or my message would be ignored and the wrong number called, so that when I returned home at night, they were not available. Follows some of my conversations with ad hoc loan advisors : on XX/XX/XXXX-told that decision tomorrow re modification. Data received. Call XXXX for results. XXXX showing expenses and +/-. Gross income itemized+net. XX/XX/XXXX-documents received ; sent to underwriters XX/XX/XXXXbreak down salary ( 1 person salary ) ; requested letter re wages-new fax with notations.Business income for XXXX, XXXX, XX/XX/XXXX. XX/XX/XXXX-self-employed, explained. Stubs from College at XXXX XXXX XXXX 2 XXXX. P/L corrected. XX/XX/XXXX-case closed. Materials not received. Not called. XX/XX/XXXX-Loan advisor called ; message left @ XXXX. No call back entire day. XX/XX/XXXX-same loan advisor-voice mail ; left message re letter mailed out XX/XX/XXXX-another loan advisor reopened my file. Will call me middle of week. XX/XX/XXXX-application under review ; call back Wednesday. Received call at my home in voice mail @ XXXX. Arrived home @ XXXX and returned call. Left message in voice mail of advisor ( first ). I had left message to call my cell number as I am not home during the days.XX/XX/XXXX-XX/XX/XXXX-advisor not available. Another staff answered. P/L rental income/mortgage missing documents. Not clear. Put me back to loan advisor 's voice mail. Left message to call, again, not home in day. XX/XX/XXXX no call to that time. XX/XX/XXXXXXXX returning call second time. Second advisor-signed XXXX or XX/XX/XXXX tax extension ; exclude rent of {$1800.00}. Send letter re mortgage expenses. Exclude mortgage expenses and rental from P/L :. ( They are both a part of my business income and expenses ). Ignore letter of XX/XX/XXXX. XX/XX/XXXX-7XXXX? upload. Received. Sent to underwriters.Recall Thursday XXXX. Will do. XXXX XXXX P/L to reveiwers. XX/XX/XXXX-fax uploaded XXXX-call XXXX. XX/XX/XXXX-Firtst denied, reopened and approved. XXXX payment {$2000.00}. Requested something in mail. XX/XX/XXXX-modification denied. XXXX advisor-left message in voice mail. Later spoke to another staff person- '' either pay the amount owed or lose your house ''. XX/XX/XXXX-called advisor ; not available. Spoke to staff- '' pay or lose your house ''. During the course of conversations, I asked the advisor XXXX who happened to be a previously assigned advisor ) if I should pay something and was told NO. That tape is probably erased. These were telephone conversations held with the variety of staff people engaged to " assist '' applicants.
04/02/2018 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • CA
  • 90802
Web
Dear Above, 1. Im writing today to find out THE TRUE amount on this loan, as I have never been told other than what Mr Cooper listed on my new loan and I had asked for a break down. Mr Cooper new loan was to be {$370000.00} at 3.75 % and the second at XXXX to be paid when at end of 40 years or when transferring the condo, for a total of XXXX. At the current time the condo only worth around {$380000.00} or {$390000.00}, making it around {$97000.00} over current value. I understand I signed the new load docs, but it was done under stress to prevent losing my only home. I also asked many time for a break down or proof of what the loan amount were and how they became so high, as the original loan was {$340000.00} back inXX/XX/XXXX. 2. Also I would like to see the original signed notes and all the transfers of this loan, Transfer RIGHTS, to the multiple lien holders, to see if they had or have a LEGAL RIGHT to charge what they wanted and if they truly hold the legal rights to my loan ( original documents, only please ) and the transferred dollar amount, to justify and prove any amount claimed in my new loan, justify the high new loan amounts. 3. I was told and spoke to that of Hemp or Harp ( government loan help ) was a part of helping on this new loan. I dont see any help at all and are the FULLY AWHERE OF THE 2ND LOAN AMOUNT ADDED TO THIS LOAN. Please show any and all government loan help added to help on this loan. Any dollar amount and who was in charge ( contact info ) of the this loan for Harp or Hemp. 4. I paid from XX/XX/XXXX to XX/XX/XXXX ( {$2000.00} a month ) for a total of {>= $1,000,000}, IN PAYMENTS. I only received a Annual Tax and Interest Statement form, stating I ONLY PAID 1. {$9500.00} in mortgage interest and 2. Stats my outstanding mortgage principal was {>= $1,000,000} AS OF XX/XX/XXXX, if thats true why is my loan amount XXXX, WHERE DID THE REST OF MY PAYMENTS OF {$6500.00}, GO AS THEY ARE NOT LISTED OR REDUCED MY LOAN BALANCE, OR NOTED IN MY INTEREST STATEMENTS. I called before and was told, my first 3 payments went to cost etc, but no clear answer was given or information provided, or was it noted on my interest statements. Please see interest statement and all attached payments noted by Mr Cooper since XX/XX/XXXX, Under Payments and Interest. 5. My impound monthly amount is off and Im being charged more than my current tax amount, please provide my right and current amount due. 6. I filled chapter XXXX in XX/XX/XXXXand my paperwork from the courts, show on XXXX XXXX XXXX XXXX # XXXX, the loan was lower to {$200000.00} inXX/XX/XXXX, by the courts. Due to attorneys error the chapter XXXX was changed to Chapter XXXX and non discharged. During that time period who own the note to my condo and who did it transfer to and at what amount, also what credits or charges were added to discounted during that timeSo Im asking for a history of this loan, as it been transfer and changed a lot and no one can seem to give a honest answer or prove the amount I should paid other than, this is it.Sorry not good enough. So in closing I would like to have a full credit of the 3 months applied to my loan, to make my loan current, as I stop paying in XX/XX/XXXX, do due all of the above. I would also like to know why I have a 2nd over {$97000.00}, over the current value, when the load mod and government help was to lower my amount. I would also like a TRUE AND RIGHT cost charges and break down from the original loan amount to current and PROOF of RIGHTS of my loan and showing that the current lenders has the rights and true ownership of my loan, by providing ORIGINAL SIGNED DOUMENTS, TRANSFERS AND ANY DOUMENTS REGURADING MY LOAN. Thank you,
07/13/2015 Yes
  • Mortgage
  • Other mortgage
  • Settlement process and costs
  • CA
  • 94590
Web
Different this time around ; as the sales bubble burst, rents did not suddenly rise as in past sales collapses. I attribute that to a surplus of inventory, as most markets over built for the XXXX years prior. Secondly, many of those losing their homes were n't turning toward rentals, they were returning home, co-hebetating and finding creative solutions. Within XXXX days of XXXX, XXXX I was facing a 30 % vacancy rate in the Oregon properties and held on until mid XXXX. This was the primary factor for my bankruptcy. I went bankrupt in XXXX and my discharge was in XXXX of XXXX. I decided to return to work as my rental income had evaporated and I was still too young to collect on my XXXX XXXX XXXX retirement. During XXXX, I was in and out of employment, I was being hired for XXXX projects but they were limited to contracts with the XXXX. Initially I dealt with XXXX following my bankruptcy and applied for a loan assistance program which would pay my mortgage for XXXX months, a week before I was approved for the program, I found employment and contacted XXXX to inform them, I would no longer need the assistance. I did however apply for a modification, during the modification process ; I discovered that after the Bankruptcy, XXXX should have ceased taking payments for the home. I contacted them regarding the matter and within XXXX days I received a letter that my loan had been sold. The new owner was XXXX XXXX Bank, the servicing company was XXXX - " XXXX XXXX Services ''. I contacted them and informed them of the Modification that I was working on, with XXXX and they informed me that it no longer applied and I would have to start the process again. It was a long and arduous process, piles of paperwork and much back and fourth regarding suitable modification terms. Finally in late XXXX I had completed a XXXX month payment program, which was the precursor to a modification agreement. Once completed, I was mailed a modification agreement with terms satisfactory to both parties. I was instructed to have the documents notarized and returned to XXXX on XXXX/XXXX/XXXX. My first Mortgage payment was to commence on XXXX XXXX, XXXX. On XXXX XXXX, XXXX I received a letter from XXXX informing me that they would no longer be servicing this loan and that it had been transferred to Nationstar Mortgage. XXXX indicated that my XXXX XXXX. payment would be made to Nationstar and that all of the modified terms would apply. My immediate action was to contact Nationstar, I wanted confirmation regarding the modification agreement terms. That was the start of my nightmare over the past year. From my initial contact, Nationstar has failed to act in good faith. Over this past year, I have sent multiple copies of all documents related to the modification, divorce, bankruptcy and communiqu with XXXX. They have completely refused to accept the details of the documents in their possession. I am currently very distraught ; the past year put so much XXXX on my marriage that my divorce was recently completed. My ex-wife went through a terrible time with XXXX, as the uncertainty of having a home became to much. Now, I am angry that Nationstar is now attempting to take my home without regard of the facts stated above. I initially attempted to contact XXXX regarding the matter, I wanted to confirm they had transferred all of the modification documents to Nationstar but they simply washed their hands of it. Even while I mailed letter 's to Nationstar Corporate officers and received confirmation that they would be resolving this matter promptly, they were starting the forclosure process. This is my last attempt before resorting to legal action against, Nationstar, XXXX XXXX and XXXX.
12/01/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • ME
  • 04240
Web Servicemember
I have been in financial difficulty for over five years so I researched what I could do for help with my mortgage adn found I was under a XXXX loan and qualified for a Government Loan Modification Program HAMP, my mortgage, NationStar company was listed as authorized to do the modification so I contacted then in XXXX and applied in early XXXX 2015. I was proactive and called them to be sure I had everything filled out and all the information they needed. I also found a nonprofit organization, XXXX XXXX that helps with the proceses so I called them at XXXX XXXX and spoke with XXXX XXXX and she helped me to be sure I had filled out the application correctly also. On XXXX XXXX I received an e-mail from NationStar stating " Please email your missing documents to your Dedicated Loan Specialist, XXXX XXXX ". I called then sent in what they asked for and once again was asked for more documents. I sent in those document the next day. Then I called XXXX and had her call NationStar with me, she did and they told us they had recieve the document requested ; I then asked if the process would be completed by my payment for XXXX 2015 adn I was told it would take about three days or so so it should be done before my payment was due.. I sent in those document the next day. On the XXXX of XXXX I sent an e-mail to XXXX at the modification department e-mail address I had been given asking him is my loan modification had been processed yet. The same day I received a response e-mail from XXXX XXXX ; I responded the same day with my loan number. Well they did not process my loan modification application and have continued to drag it out telling me I am all set then calling me back asking fro something else. XXXX called with me again in XXXX and we were told again it was all in adn they were going to send it to the underwriters but it has never been sent to them as of yet! I was still current on my loan giving in priority of other things I owe, so then they tried to get me to refinance my loan with them now telling me it would be quicker and taht I qualified for a refinancing loan. they gave me a numbe to call adn I call and corresponded with XXXX XXXX of NationStar XXXX # XXXX XXXX - XXXX XXXX. She work very quickly to process the loan electronically offering me a 4.8 % loan where mine is at 6.7 %. She told me her mom had tried to get a modifcation on her loan and it was over two years adn she still had not completed a modification that this was better and faster, and I could leave the modification application in an d see which XXXX came through first.. I did waht she asked me to do and in less the two weeks everything was in and they were calling to come to my home to do an appraisal. I looked over the good faith offer and it was not much help. It would only drop my loan payment at most {$80.00}, adn it was going to add over {$3000.00} to my already upside down and extend the loan to a 30 year loan so I would be paying on it at 90 years old not much of a help at all. SO I told the to hold off on the loan I needed to process the modification was ll the would really help me now. Once again in XXXX XXXX called with me again and we were told all was good they were just once again reviewing my information to be sure it was ready to send in to the underwrites but it should be done before my XXXX payment. Well you can guess what happened. I was not able to pay all my loan so I only paid the principle XXXX interest I did not pay the escrow of {$110.00}. So now I am considered to be behind on my payment but it is their fault that I am. XXXX has explained to me that the modification will drop the interest to 2 % for 5 years, this is what I need XXXX I need it ASAP. XXXX XXXX XXXX
02/17/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 91356
Web
I have a home loan with Nationstar Mortgage also known as Mr. Cooper, which is currently in arrears. I have lived in my home for 17 years. I am in danger of losing my home due to Nationstars questionable servicing business practices. I have been trying desperately to get Nationstar Mortgage to work with me on a reasonable payment plan, restructure, or loan modification, but I just cant seem to get any favorable results. Nationstar has not even designated me a single point of contact. Nationstar Mortgage received XXXX XXXX dollars in bailout funds, and should be helping borrowers in situations like mine. Wheres my bailout? Nationstar and its agents only seem to be interested in foreclosing on my home. Nationstar Mortgage has ignored my pleas for assistance to resolve my mortgage crisis. I am now in danger of losing my home, and need your offices help! A SALE DATE HAS BEEN SCHEDULED FOR XX/XX/XXXX!!! In XX/XX/XXXX, I acquired my home, signing a purchase money loan. In XX/XX/XXXX, I refinanced my loan, signing a new mortgage originated with XXXX XXXX XXXX. My loan has since been transferred, most recently to Nationstar Mortgage/Mr. Cooper. Nevertheless, I tendered my mortgage payments on time, as agreed, for 8 years. However, in XX/XX/XXXX, I was the victim of business fraud, which caused me to lose a substantial amount of income. As a result, I began to struggle to tender my mortgage payments in a timely manner. I did the best I could to keep up with my mortgage payments, going so far as to deplete my savings and reserves, but I eventually defaulted on my home loan and was moved to foreclosure status. In XX/XX/XXXX, I contacted XXXX XXXX XXXX XXXX agents advising of my struggles to tender my mortgage payments. XXXX XXXX XXXX agents offered me an opportunity to apply for a loan modification. I completed and returned approximately 5 loan modification applications along with all the requested documents. After receiving what seemed like the paper chase and run-around, no decisions have been rendered. In XX/XX/XXXX, my home caught fire and has been uninhabitable due to litigation with my insurance company. Nevertheless, in XX/XX/XXXX, my loan was transferred to Nationstar. I have attempted to work things out with Nationstars agents applying 5 additional times over a 3 year period, but all of my efforts have yielded negative results. Next, agents suggested I apply for an in-house loan modification. I was denied again due to my house being uninhabitable from the fire. Furthermore, agents advised me that my home could NOT be foreclosed for the same reason yet a sale date has been schedule. How is this legally possible? Nationstars agents have been extremely unwilling to work with me. I have not been designated a single point of contact. No other home retention options have been offered and no review of my current financial circumstances has been opened or discussed. In late XX/XX/XXXX, my loan was transferred to Mr. Cooper aka Nationstar. I have received much of the same treatment from Mr. Coopers agents as the previous servicing firms. A SALE DATE HAS BEEN SCHEDULED FOR XX/XX/XXXX!!! This is a government-insured loan, and thus there are government programs that Nationstar/Mr. Cooper is denying me access to. Nationstar/Mr. Cooper has received XXXX XXXX dollars in bailout funds, only approximately 816 million of which has been disbursed, and they are supposed to use those funds to help consumers like me. Nationstar/Mr. Cooper is required to review me for all available home-retention options and recalculate our current loan if the payment is not within federal guidelines. This is an avoidable foreclosure, and Nationstar/Mr. Cooper is behaving unethically.
05/10/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • MD
  • 20850
Web
On XXXX/XXXX/15 spoke with XXXX XXXX, an agent for XXXX XXXX XXXX XXXX, VA., requesting information regarding mortgages. To refinance my mortgage with some cash out, XXXX quoted 3.75 % w/no points. On that same day my spouse and I electronically approved credit check as requested by XXXX 's supervisor XXXX XXXX. By XXXX we had electronically submitted the application and the required information. On XXXX, I spoke with XXXX and asked advice regarding XXXX XXXX outstanding balance. We agreed on a course of action. All specified information was electronically submitted between XXXX. As specified, our home appraisal was done XXXX to which I notified XXXX. On XXXX, I was notified of approval on XXXX from XXXX XXXX who requested XXXX additional items. See attached exhibit A. All items were submitted immediately via fax except employment verification which was received by XXXX on XXXX. See exhibit B. Also, letter was sent to XXXX restating the advice given by XXXX XXXX and XXXX XXXX regarding the payoff of the XXXX XXXX account. Not included due to sensitive information. After submission of that letter, I received an e-mail from XXXX XXXX stating she will forward my information to her supervisor, XXXX XXXX, requesting we try to have closing " this week. '' Exhibit C. Since there was no response, I requested an update on XXXX. There was no additional information requested. On XXXX, I sent an e-mail with loan processing department head, XXXX XXXX asking for an update. On Saturday, XXXX she replied she will get with XXXX on Monday and review everything with her. See Exhibit D. No additional information was requested. Up until this point and including this call, all information that was requested by XXXX, XXXX, and the underwriter had been provided. On XXXX/XXXX/15, I spoke with XXXX late in the day asking about the delay as it relates to the payoff of the XXXX XXXX account. She had all the requested information. She replied, " ok, I understand about the checks. It will take XXXX days for her to get with my bank ( XXXX ) to check balances in both accounts over the last XXXX months to make sure there were no major swings. '' I asked why she could n't use the bank statements she had in her possession Her reply was a repeat that " it will take XXXX days for me to get with my bank to check balances to make sure there were no major swings in my accounts. '' According to her this was requested by underwriter. After hanging up with her, I called the original originator, XXXX XXXX, and reiterated that this process was taking long and what would the rates be if I was to re-apply especially if this process takes longer. He said he would get back to me. On XXXX, XXXX XXXX sent an e-mail stating the new rates of 4 % with XXXX points or 4.125 % with XXXX point. See exhibit E. At the time, Aurora XXXX was advertising in the real estate section of the XXXX as low as 3.625 % for a jumbo. See exhibit F dated XXXX XXXX, 2015. On XXXX XXXX, I received the attached e-mail from XXXX XXXX. According to the denial, the credit application was denied because the application was incomplete. See exhibit G. Subsequent to that I requested a copy of the credit report Credit Plus which was cited by XXXX XXXX in their denial letter. There was nothing in the report to indicate poor, inaccurate, or incomplete information. Copy not sent due to the confidential information contained in the report. Subsequently I started new process with another company and was approved within XXXX days. XXXX was higher than XXXX, but lower than 4.0 %. Aurora obviously used bait and switch, purposely delayed approval costing my wife and I an additional appraisal fee and additional closing and mortgage rate fees.
09/06/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • OR
  • 97007
Web
My parents have an assumable loan through Mr.Cooper formally known as Nationstar. We started the assumption process in XX/XX/XXXX. In XXXX my parents requestion the assumption packet from Mr. Cooper to start the process. They didnt receive it until 4 months later. That was after my parents called Mr. Cooper multiple times to send them the information. After my parents received the assumption packet my husband and I became involved. We sent them all our information ( copies of our social security cards, bank statements, paystubs, etc. ), and we did an application for a loan assumption. We are in XXXX now, and Mr. Cooper is still asking for documentation. They have sent us 4 packets requestion documentation, and a lot of it is repetitive information. They have asked 4 times now for 12 months of bank statement showing rental or mortgage payments. We sent it to them twice, and the third time, we sent them a letter stating that they should have it. They sent us another letter yesterday stating they needed it again because they lost it and had uploaded someone elses statmenta to our file. They also said they ran the wrong credit report for me, XXXX. They had my incorrect social and ran a credit report for someone else. They reran my credit without asking or allowing me to check the first report that they sent. They only had the incorrect social for myself, and they had the correct social for my husband but they ran the credit report again for both of us. They then proceeded to ask, after all of this, for another copy of our social security cards. They have sent us the same document 4 times To have us sign and return back to them. When I spoke to them on Tuesday, XX/XX/XXXX, they could not give me an accurate status of our application because it had not gone to underwriting yet. XXXX XXXX ( the person assigned to our file at Mr. Cooper XXXX said they are still collecting all the documents to send it to underwriting. The process as a whole has been going on for almost 10 months now, and my husband and I sold our home to assume this property. Our credit score is XX/XX/XXXX+ and we only have student loan debt. We both have decent paying jobs that, and we have had no issue qualifying for any sort of loan in the past. The information they are asking for at this point is outrageous. An example is that they are asking for documentation of ownership of bank accounts for both myself and my husband. We are joint owner on all of our bank accounts and they need to see proof, even though we have sent them bank statements with both our names on it. They are also being negligent with the information and documention we have given them. They are losing documentation with our private information on it, and they can not explain why they dont have it. Im also concerned about the other files that have been affected in the past as well. Finally, it seems like they are pushing the process further and further out to just make us refiniance or just purchase the home rather than assuming the property. The are asking for closing costs and a down payment still, so they are making some money in this assumption, as well as all the interest that is being paid over the life of the loan. It seems purposeful and intentional to discourage he assumption of the loan. We want to remodel the home and we cant get a line of credit to do that because the loan is not in our name, and my parents can not start construction on their new home on a different property because they need to get this loan off their credit to qualify for another loan. Its holding up the process and Mr. Cooper will not tell us if we qualify for the loan, when we will close, and what they are doing with our information.
03/01/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 334XX
Web
Predatory lending from Nationstar Mortgage Bank in 2010 XXXX XXXX XXXX rejected our plead for a modification of mortgage on the basis that we were on time in all our payments and after months of calls and request an agent told us that XXXX will only be able to help us if we were on default. Three months later we were on foreclosure proceedings and nothing happened. The foreclosure process took 5 five years in which we could only pay our home owners association fees, which we did. After XXXX long and exhausting years we were set for trial but two weeks before XXXX XXXX XXXX sold our account to Nationstar Mortgage and they came to " service '' our account. They asked us to if we wanted to modify our mortgage to which we stated that we were very much interested. We provided XXXX % of the information they requested but at the same time their lawyers were pushing a " deal '' with our lawyers in which we would had to accept a " settlement '' for the modification to move forward. In every communication from Nationstar Mortgage it was very clear that they could get out of the modification of our mortgage if we did n't follow what they said and will immediate face eviction from our home in a matter of days. The settlement came in and it was the most one sided unfair settlement so we made our modifications signed and sent it back. The process moved forward and we got the " modification of our mortgage '', but the modification included the most outrageous and unfair extra fees. They took all the legal, taxes, insurance, late fees and pile them up on top of our mortgage bringing the cost of our home to {$530000.00} when the real value of the house is {$320000.00} leaving us with a {$210000.00} extra charge to our home and increasing our payment to 40 years. It was not our fault that the foreclosure process took 5 years, therefore we must not be obligated to pay for it. The " modification '' they offered us is a lose-lose for everybody, except the Banks. Here are our options : 1. If we stay in our home and pay {$3000.00} plus {$990.00} that Nationstar added including the most expensive Home Owners insurance in the market the monthly total monthly would be {$4000.00}. Oour income, as we demonstrated in our " modification '' application with our taxes and paystubs is {$4200.00} per month. In other words, we are left with {$140.00} per month for a family of XXXX to pay everything else or we will be evicted from our home. 2. Our next option is to stop paying and get evicted after we already paid over {$180000.00} in mortgage payments to XXXX XXXX XXXX and all the other scammers that we the tax payers bailed out when they stole our money. At the end and due to a consistently predatory lending practices we will lose our home, the banks took not only XXXX of the real value of the house in our monthly regular payments before we defaulted, but they got XXXX % of the value paid twice ; once by the PMI ( Private Mortgage Insurance ) that we paid at a rate of {$390.00} per month when we defaulted, but again from the government on the bail out that we as tax payers " gave '' them to keep robbing us. Now they will get again the value of our house while the throw us out on the street ... and they will get paid in full again for the real value of the house and better yet get to take off from their books the bogus {$210000.00} they placed in as " fees ''. In conclusion : the banks took a house that had a real value of {$300000.00} three times and got paid all three times ... and get to keep it to sell it again. This is text book predatory lending at its best and we are just citizens without any help taking the full frontal attack on our family and our way of life.
09/16/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • WA
  • 98801
Web Servicemember
We went to court and received a judgement onXX/XX/XXXX concerning Nationstar. I recently checked my credit report and they have reported " Credit Grantor reclaimed collateral to settle defaulted mortgage '' as of XXXX XXXX. This should be from XXXX XXXX. Also, they are STILL reporting me as late paying in XXXX through XXXX XXXX. The judge ruled on XXXX XXXX, XXXX. I am asking that the late payments be removed. This is hindering me from obtaining a loan. The history of this property is due to my XXXX not paying the mortgage, and I feel that her behavior should not have tarnished my credit or ability to obtain a mortgage. I am enclosing the original hardship letter for reference. I submitted a claim with your organization last year, which got things moving. I am asking that the red flag on my credit report be removed. In fairness, this mortgage was sold three times. XXXX XXXX XXXX purchased the note, then XXXX, then Nationstar. We were served an eviction notice from XXXX XXXX XXXX, and they sold the note right after we vacated as asked in XXXX XXXX. The home remains empty XXXX years later. This experience took away years that I could have been a mortgage. I am XXXX, and need to purchase and pay for a home before I retire. Thank you for your consideration, XXXX XXXX Original Complaint My XXXX XXXX was awarded the property in our XXXX in XXXX. She refused to pay the mortgage from the very first month, and on three separate occasions I caught the payments up and took her to court to get her out and stop damaging my credit. Dealt with a different judge each time. The first two told her to keep them current, with no judgement on her part, even though it was ruining my good credit. At the lowest point, my FICO score was at XXXX, based on her actions, not mine. The third time, I was awarded the property in XXXX. XXXX XXXX XXXX said I had to live there in order for them to work with me. For the next year in " modification '' of the loan they would not accept payments or send me a bill. Four times they " lost '' the paperwork and made me refile. Then they said they could n't work with me because the house had been in arrears for too long. Told me to vacate, which I did, in XXXX XXXX. XXXX XXXX XXXX sold to another servicer, XXXX XXXX XXXX, and they added ridiculous fees to the original amount, making the amount due well over the amount of the {$140000.00} original loan. They agreed to a short sale, and our realtor worked on it for a year. They denied three cash offers, one that was at full value. In frustration, she gave up, and we could n't blame her. They sold a year later to Nationstar, who added their own outrageous fees. Our lawyer got involved, as Nationstar has included my current XXXX " XXXX XXXX XXXX '' and it has greatly impacted her very good credit. Nationstar sent legal documents offering us a " in lieu of deed '' offer which would take it out of our name, which is what we wanted. Our lawyer responded to Nationstar and asked them to proceed. No response from them. He then sent them an Order to Appear to get the ball rolling, and they responded by changing legal counsel. We got frustrated and gave up. That wasXX/XX/XXXX Our hands have been tied for obtaining a home loan for 10 years now. We were just denied a loan today because of this. Our loan would have been approved without this very large blemish on our credit report. We want our names removed from the title of the property that no one has actually foreclosed on in TEN years! It remains in my name. We want this removed from our credit files from all three reporting agencies for both my XXXX and myself. Any help or direction you can give us would be greatly appreciated. Thank you.
12/02/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • NY
  • 11413
Web
On XX/XX/XXXX, Nationstar Mortgage , LLC received final summary judgment to foreclose on my property located at XXXX XXXX XXXX, XXXX, Fl, XXXX. The sale date scheduled for XX/XX/XXXX. They were no evidentiary hearings in this case. The foreclosing lender Nationstar Mortgage , LLC does not have possession of the mortgage by a valid chain of assignments, thus, the lender did not have proper standing to foreclose. The Mortgage was assigned first by XXXX XXXX XXXX to XXXX XXXX, XXXX, second, by XXXX as Nominee for XXXX XXXX XXXX to XXXX XXXX, formerly known as XXXX XXXX XXXX, third, by XXXX XXXX XXXX, XXXX as successor by merger to XXXX XXXX XXXX, formerly known as XXXX XXXX XXXX in favor of Nationstar Mortgage , LLC and lastly by Nationstar Mortgage , LLC as Attorney-in-Fact for XXXX XXXX XXXX, XXXX to Nationstar Mortgage , LLC itself. 1. The second assignment states that XXXX was a party to the mortgage contract, however, this claim is unfounded. The subject mortgage is not in the MERS database. Consequently, MERS did not have the authority to assign the mortgage. 2. There is evidence that the signatures of the endorser 's representative on the second endorsement and those of the assignor 's representative on the first assignment and the assignor 's representative and the notarizing official on the second assignment were forged or robo-signed or signed by surrogate signers. 3. The foreclosing lender Nationstar Mortgage , LLC does not have possession of the mortgage by a valid chain of assignments, thus, the lender did not have proper standing to foreclose. Nationstar 's unfair and deceptive practices. I did not receive my default notice prior to Nationstar Mortgage initiating the foreclosure filing. According to Nationstar 's demand letter dated XX/XX/XXXX, I was XXXX in arrears, Nationstar failed to provide a viable resolution when I contacted them upon becoming XXXX in XX/XX/XXXX. When my former attorney, XXXX XXXX stopped communicating with me, I alerted Nationstar 's attorneys, XXXX XXXX XXXX and XXXX XXXX XXXX via e-mail that I did not get a default letter. Instead of responding to me, Nationstar attorneys submitted an e-filing motion to withdraw from the case within hours after I sent my e-mail. When my attorney, XXXX XXXX abruptly withdrew from the case at a Summary of Judgment hearing, I complained to the FL Attorney General XX/XX/XXXX about not receiving the default notice, the Attorney General requested of Nationstar Mortgage to respond to the inquiry. In response, Nationstar 's counsel, XXXX XXXX XXXX, sent the response letter to my former attorney, XXXX XXXX and to the Attorney General. I did not get Nationstar 's response letter, which included the default letter, until XX/XX/XXXX ( after final judgment ) when Attorney General, XXXX XXXX forward the document to me. XXXX XXXX agreed that Nationstar should have sent the letter to me having full knowledge XXXX XXXX had withdrawn from the case and has spoken to Nationstar about their misconduct. Nationstar promise to submit a letter about this matter but to date, Nationstar have not. At the hearing on XX/XX/XXXX, I told Nationstar 's atty, XXXX XXXX XXXX, I was under medical care, and my due process violated by my former counsel, and I desperately wanted to keep my home. XXXX told me Nationstar still wanted to foreclose and I can apply for a modification after the judgment. Additionally, Nationstar failed to respond to my new counsel in my original CFPB complaint # Case number : XXXX. Nationstar 's foreclosure on my property on XXXX is in clear violation of XXXX, SEC, XXXX XXXX XXXX laws, Fair Debt Collections, Florida Foreclosure laws. Assignment of mortgage is fraudulent
02/08/2017 Yes
  • Mortgage
  • FHA mortgage
  • Application, originator, mortgage broker
  • FL
  • 34293
Web Older American
SINCE NATIONSTAR AND XXXX MORTGAGE NEED A REFRESHER COURSE ON LAWS AND COMPLIANCE ... HERE IS IS. NATIONSTAR CONFIRMED THAT LOAN FRAUD AND EMBEZZLEMENT OF ESCROW ARE ILLEGAL AND IF PROVEN, THE LOAN WOULD BE FORGIVEN XXXX MORTGAGE AND NATIONSTAR HAVE BOTH CONFIRMED FRAUD AND EMBEZZLEMENT IN ADDITION TO NUMEROUS OTHER ISSUES BEYOND THAT, BUT THOSE OTHER ISSUES ARE NOT NEEDED BECAUSE FRAUD IS ALREADY PROVEN AND ADMITTED. XXXX XXXX PROMISED TO CANCEL THE LOAN IN 2016 ONCE WE CONFIRMED WHAT I ALREADY KNEW FROM MY RESEARCH AND FILES ... FREEDOM MORTGAGE WAS GUILTY OF NUMEROUS CRIMINAL ACTS AND NUMEROUS ATTEMPTS TO STEAL A HOME ILLEGALLY USING FRAUD AND DECEPTION. XXXX MORTGAGE MAY NO LONGER HAVE AN INTEREST IN THE LOAN, BUT THAT DOES NOT CHANGE THE LAWS OR THE COMPLIANCE REGULATIONS. XXXX MORTGAGE ADMITTED THEY SOLD A FRAUDULENT LOAN., NATIONSTAR ADMITTED THEY PURCHASED IT. IN A PORTFOLIO PURCHASE OR A COMPANY PIRCHASE, THE BUYER IS RESPONSIBLE FOR ALL ASSETS AND LIABILITIES. I WILL ALSO STATE THAT IF XXXX MORTGAGE HAS NO INTEREST AT THIS POINT, THEIR OPINIONS ON " HOW THINGS HAPPENED '' IS ALSO TOTALLY INADMISSABLE AS EVIDENCE AND NATIONSTAR IS FULLY AWARE OF THIS FACT BUT HAS IGNORED IT BECAUSE THEIR ENTIRE SYSTEM IS A FRAUD. ILLEGAL FEES, ILLEGAL INSPECTIONS, ILLEGAL FORECLOSURES, FALSE STATEMENTS, LYING ON THE PHONE, FAILING TO MAIL STATEMENTS, MISLEADING CONSUMER VERBALLY WHILE TAKING PAYMENTS AND MORE ARE STANDARD PROCEDURE. THE CUSTOMER SERVICE STAFF AT NATIONSTAR SEEMS TO BE OPERATING AT AN 8TH GRADE EDUCATION LEVEL. THEY ARE TAUGHT HOW TO COMMIT CRIME AND THEY HAVE NO CLUE ON COMPLIANCE, LAWS OR ETHICS. BACK TO THE CASE AT HAND. XXXX CONFIRMED CRIME AND THEY HAVE NO INTEREST OR OPINION TO GIVE. THE PAPER TRAIL SAYS CRIMINAL FRAUD. THIS HAS BEEN PROVEN AND CONFIRMED. XXXX MORTGAGE AND NATIONSTAR CONTINUE TO LIE TO THE US GOVERNMENT AS PART OF AN ORGANIZED PONZI SCHEME AND RACKETEERING SCAM. XXXX MORTGAGE AND FORTRESS INVESTMENTS WILL NOW BE REPORTED TO THE SEC FOR ENGAGING IN CRIMINAL FRAUD AND ATTEMPTING TO HIDE IT USING DECEPTION ... AFTER XXXX XXXX GAVE YET ANOTHER FALSE, DECEPTIVE AND ILLEGAL RESPONSE TO THE CFPB TODAY REGARDING THE CRIMES SHE ALREADY ADMITTED THE PROFITS THESE COMPANIES ARE POSTING ARE NOT ACCURATE ... THEY ARE HIDING LOSSES USING CRIME. THEY ARE HIDING CRIME BY MOVING OLD MONEY ALONG WHILE TAKING NEW MONEY IN AND GENERATING PROFITS WITH ILLEGAL FEES, ILLEGAL PRACTICES ANDFALSE ACCOUNTING WHILE INTENTIONALLY DEFRAUDING THE U.S. GOVERNMENT IN A NEW TYPE OF PONZI SCHEME FED BY A DEFRAUDED INSURANCE INDUSTRY XXXX MortgageXXXX XXXX alreadyADMITTED every crime and confirmed they all occurred ... .. IN WRITING. They tried to sugar coat it with " the crimes were all accidents '' which was insulting to all of us involved, and NationstarXXXX have ran with this ignorant excuse to protect their purchase of a fraudulent loan. The crime is systematic. The entire system connecting these scumbags togetheris criminal. XXXX XXXX is a deceptive, dishonest and disgusting person, but that 's not the issue here. The issue is that this dishonest, deceptive, disgusting person is profiting from a life of crime and lies. She is hiding crime and taking profits where losses should occur, which I will be reporting to the SEC. INVESTOR FRAUD IS ILLEGAL ... She is running a Ponzi scheme. Write bad loans and sell them to hide the crime. It 's a very common scam in this industry void of souls, compassion and honesty. LOAN ORIGINATION FRAUD WAS CONFRIMED EMBEZZLEMENT WAS CONFIRMED FRAUD WAS CONFRIMED MAILING FALSE SATEMENTS USING US MAIL IS CONFIRMED ALL OF THIS WAS CONFIRMED BY XXXX XXXX WE WILL CONTINUE AND EXPAND THE PROSECUTION.
07/11/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 34293
Web
***THESE ARE NEW CRIMES EXCLUSIVELY BY NSTIONSTAR FROM XXXX XXXX TO THE PRESENT**** We have all heard the horror stories from the homeowners and the XX/XX/XXXX housing crash. Things like " they wo n't let me pay '', " they are still working with me, I just talked to them today '' ( even though I am at their house to sell it with them in it ... they have no clue ), and the most consistent in EVERY case ... " my payment went crazy and I just could n't afford it anymore '' Attached are XXXX loans experiencing the same exact thing ... no payment for XXXX and XXXX, XXXX ... both monthly payments are nearly identical. Bank # 1..XXXX ... is an honest bank. The payment has always been consistent and the service has always been excellent. We have XXXX attached notices from them politely reminding the homeowner that they have 30 days to make the past due payments or they " may be forced to accelerate the loan ''. They also send the required monthly statements every month, they provide the required service member disclosures, and you can see attached HUD disclosure, because they are honest and they do not want the home. They are a legitimate business, not a racketeering scam. Bank # 2 ... Nationstar ... is a monopoly and a criminal organization that never should have been allowed to form. These predators have crawled from the slime that created the XX/XX/XXXX housing crash and laws are n't even a consideration for them. The homeowner was given aaudulent statement in XXXX XXXX of almot {$1400.00}. The payment was changed, verbally, to {$990.00} but we do n't know for sure because they WILL NOT mail a monthly statement and they have n't in XX/XX/XXXX. We have paid thousands of doillars but have been given no receipt. When I asked XXXX XXXX, Customer Relations Manager, about our statrements, he sadi ... and I quote ... : '' check spam : ''. The customer service at Nationstar is a fraud. They do n't answer the phone, return phone calls or emails. They are focused on defrauding the US Government and it is intentional and criminal. They have not followed any of the lws on origination or servicing so their comfort with breaking the law is TERRIFYING. Please note that loan # XXXX and Loan # XXXX both have a payment of approximately XXXX a month. Honest bank gives you the required notice and 30 days and a warning " they may accelerate '' the loan .... because they are honest and compliant. If I have an issue they will correct it immediately and they want {$2100.00} Bank # 2 ... dishonest, criminal Nationstar ... committed loan fraud on origination, stole money from our escrow account and jacked up our payment before returning it and brining the payment back down. The homeowner never receives monthly statements nor are they even allowed to pay their mortgage because these criminals wont even provide a receipt for the last payment of {$4000.00}. They want {$4600.00} ... immediately ... with no explanation he fees, and that is 5 months of payments. Pre payments are illegal so they are violating Florida Law. They want the homeowner to walk away so they can put their attorneys, title company, maintenance company, and auction companies to work while defrauding the taxpayer for the full face value of the loan. They steal the home from grandmapa and everyone else they can, they have the taxpayer cover the fraud, they pay themselves to take care of the home and they sell the home. They make profit, profit, profit and more profit from ILLEGAL activity from start to finish. Bank # 1, XXXX, is an honest banks that Profits from a sound business plan. Bank # 2 ... Nationstar ... illegally forecloses to collect on FHA insured loans and THE TAXPAYER PAYS.
08/25/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 91402
Web
We were never late with our payments or missed any payments since the very beginning of our Loans up until to this day. Back in XX/XX/XXXX, Nationstar Mortgage have been harassing us with 2 months mortgage payments that they said was unpaid. We 've provided proof that the payments were made and were received by the previous mortgage company which is XXXX bank, to which and where Nationstar Mortgage had purchased our loan. In spite of the proofs that were submitted to Nationstar numerous times, Nationstar will never acknowledge those proofs even when these proofs were provided by our bank. Since then, Nationstar Mortgage will continue to harass us and gives us enormous stress and discomfort and many sleepless nights by constantly sending us threatening letters with a due date, one regular mail and the other certified mail, on sending us to court if we do n't pay the 2 months that they are claiming to be unpaid. It is now XX/XX/XXXX and we still get the same threatening letters, and each time the amount that they are asking us to pay is much higher than the previous harassment letter. We 've been waiting for them to make their threats to materialize so that we can directly show the judge of our proofs of payments but up to this time it 's all just a threat and harassment! Dealing with them on the phone is also a nightmare. It is so hard to get a hold of the person assigned to your account. When finally you 've managed to talk to your account manager and gave him or her your proof, suddenly, a week or so after, that account manager is no longer assigned to you and the proof you 'd sent that person is gone and the next person have no record of any conversation or of anything at all! We have been dealing with them for so many years and nothing, I mean nothing is being resolved. About 2 years ago, they 've written us a letter that the social security on their file is wrong and that they demand for a photo copy of my drivers license and social security card along with their signed form. My Social security have been the same since the beginning of my mortgage loans with XXXX bank, and now suddenly their record of my social security on file is wrong! Those were all provided to them 2 years ago and the manager at Nationstar told me that they have updated their system and all are now correct. This is what a manager will tell me as well after sending them the proof of payment that everything else is fine and that the payments were recorded and I am no longer behind. But after just 6 months, threatening harassment letters will come to mails again, one regular and one certified and the amount they are asking us to pay is much larger. The same as what had happened to my social security information. They are saying that no proof of Social Security were provided. This a nightmare, nightmare, nightmare. My final approach to resolve this nightmare and get Nationstar off our back is to refinance so that we can also get a much lower interest rate. We 've gone through the whole process of refinancing just a few weeks ago, but our realtor and loan processors ca n't move forward with refinancing because Nationstar is holding our Loan hostage. We do n't know what to do anymore! This is causing us too much pain and suffering. It seems like a dead end. We are also afraid that the rate will go up soon and we wo n't be able to get the low rate because Nationstar is holding our loan hostage! Nationstar Mortgage latest threatening letter is asking us to pay almost {$10000.00} now to which we do not owe ... Please help us to resolve this matter. You are our only hope in resolving this and stopping abusive mortgage company like Nationstar Mortgage. Please help us ...
04/13/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • NC
  • 286XX
Web
I am having great difficulty with my current mortgage company Nationstar Mortgage. For the last 3 years, I have been trying to get a loan modification without success. It started in late XX/XX/XXXX I started having difficulty paying my mortgage on time, and by XXXX XXXX, I was 3 months behind. I contacted XXXX XXXX XXXX and explained my situation and they started the loan modification process. After several months of sending documents, hardship letters, pay stubs, etc, on XXXX/XXXX/XXXX we had a loan modification Trial Period Plan. I was to make my XXXX payment by XXXX/XXXX/XXXX. However, XXXX XXXX XXXX sold my loan to Nationstar Mortgage and they became my service provider on XXXX/XXXX/XXXX, 15 days before my XXXX trial payment was to be made. Once I found out this information, I instantly contacted Nationstar about my loan and the modification I have with XXXX XXXX XXXX, and they said they knew nothing about it. I faxed over the paperwork I had from XXXX XXXX XXXX, including the XXXX payment stubs and they said they will have to investigate it. Nationstar then told me after several weeks that my paperwork is too old, and they do not have to accept the terms of my current modification and want to start their own modification. On XXXX/XXXX/XXXX Nationstar sent me a letter that they were doing a XXXX XXXX modification because I was not eligible for a HAMP modification. I made my XXXX XXXX payments before their due dates and when I went to make my XXXX payment, I was told I did n't qualify for a loan modification because I already had XXXX modifications, and refused to take my XXXX payment. ( I did have a loan mod in XXXX w/XXXX ). I had then called the NC foreclosure prevention fund program, and they put me in contact with XXXX XXXX Council of Government which is a HUD-certified housing counseling agency. After many months of paperwork, faxes, documentation, XXXX XXXX Council of Government was able to get Nationstar to do another loan modification, and on XXXX/XXXX/XXXX I was to make my first trial payment. I paid the first XXXX payment a month early both times to ensure Nationstar I can Pay my payments in a timely manner, and again they refused to accept my XXXX payment and stating since I already had XXXX modifications and that the law does n't require them to make a XXXX modification. On XXXX/XXXX/XXXX I went to see XXXX XXXX XXXX, a bankruptcy attorney about filing for chapter XXXX bankruptcy. After telling Nationstar of my intentions, they offered me another chance for a loan modification, and I postponed the bankruptcy. Again, after several months of Nationstar dragging their feet, the acceptance letter and documentation was faxed over and I heard nothing from Nationstar in two months. I called to see what was going on and Nationstar told me they never received my fax and to send it in again. I did and now they said I waited to long and the request is incomplete. We had a court hearing on XXXX/XXXX/XXXX and the attorney for Nationstar was not prepared and the case was dismissed. I am sure Nationstar will be filing for foreclosure soon. I have been to many HUD approved credit counseling agencies including XXXX XXXX XXXX XXXX XXXX NC, and XXXX XXXX XXXX XXXX of XXXX XXXX, and no one has been able to help. I had called Nationstar and asked them to send me proof of both modifications and they are only able to locate XXXX. I asked them to send it to me, and two weeks later, still have n't received it. I was told to contact your agency and file a complaint. I am at the end of my rope hanging on for dear life. I want to keep my home and finish raising my family in our home. Please help me, and thank you from the bottom of my heart.
09/01/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 90803
Web
NATIONSTAR HAS PREDATORY PROTOCOL IN PLACE TO SUBJUGATE & FORCE HARDSHIP LENDEES TO FORECLOSE on their home. NATIONSTAR actually makes HARDSHIP CASES MORE EXTREME. Under extreme hardship, I applied for a HARP/HAMP modification in XXXX XXXX and qualified beginning payments in XXXX XXXX. From XXXX XXXX until present, I pay insurances on my property while receiving annual disclosures from NATIONSTAR that they have paid my insurances ( Contact XXXX XXXX at XXXX XXXX XXXX. ) I When I received the documents, I immediately notified Nationstar of WRONG ADDRESS, WRONG DEED, WRONG INSURANCE, WRONG CALCULATIONS, et al. For sixteen months, I paid my INCORRECT mortgage while receiving phone call reminders from the XXXX every XXXX of the month. When I received the phone calls : I asked to speak to an American ( denied ) ; I was redirected to XXXX or into a phone loop. XX/XX/XXXX, Nationstar paid only XXXX of my Earthquake insurances and I was dropped from the Earthquake insurance causing a substantial increase to premiums. EVERY MONTH, I INFORMED NATIONSTAR. In an effort for a NATIONSTAR REPRESENTATIVE to contact me, I stopped paying my mortgage for 9 months. XX/XX/XXXX ( after sixteen months of bringing the INCORRECT INFORMATION TO THE ATTENTION OF NATIONSTAR ), I received a DELINQUENT XXXX XXXX COUNTY TAX NOTICE OF over {$14000.00}. At this time, NATIONSTAR refused to address my Federal XXXX and provide a XXXX person to assist me with the CORRECTION of the LOAN. I spoke for 2 and a half hours with XXXX XXXX who assured me that 1 ) PROPERTY TAX WOULD BE PAID IMMEDIATELY ( It has not ) 2 ) MY INSURANCE WOULD BE CORRECTED ( It has not ) 3 ) THE {$11000.00} would be applied to my arrears ( It has not ). I later attempted to call XXXX XXXX only to find that he was on " extended leave. '' XXXX assured me everything will be fine. Everything was " paid on his end. '' On XXXX XXXX, XXXX, XXXX XXXX County Tax Collector 's Office remains in DELINQUENT STATUS. At the end of nine months, I paid {$11000.00} in Cashier 's Check to the Nationstar Payment Center in the City of Industry with USPS Delivery Receipt. On the same day, resubmitted a HARDSHIP APPLICATION, sent documents via USPS, FAX withe receipt confirmation. That 's when XXXX XXXX finally called me. XXXX XXXX instructed me to send the " missing documents '' to XXXXXXXXXXXX. NATIONSTAR REFUSED TO ACKNOWLEDGE SPECIFIC MEMO ON CASHIER 'S CHECKS regarding each check as a PRINCIPAL PAYMENT ONLY and did not apply the money to my balance. NATIONSTAR refused & returned XXXX CASHIER 'S CHECKS specifically indicating ten months of interest payments at the compounded interest at 2 % for 26 months as calculated using a certified actuary. The amount was {$3900.00}. NATIONSTAR refused & returned XXXX XXXX and XXXX XXXX principal payments each in the amount of {$1100.00}. Simultaneously asking for arrears, refusing them. THE PROPERTY TAX IS STILL DELINQUENT. THE INSURANCE IS STILL INCORRECT. THE ACTUATION STILL BENEFITS NATIONSTAR and not the HAMP/HARP Participant. NATIONSTAR designed it 's modifications to prey on people who do n't understand real estate, property tax, insurance and interest. Please call me XXXX. I spoke for 2 and a half hours with XXXX XXXX who assured me that 1 ) PROPERTY TAX WOULD BE PAID IMMEDIATELY ( It has not ) 2 ) MY INSURANCE WOULD BE CORRECTED ( It has not ) 3 ) THE {$11000.00} would be applied to my arrears ( It has not ). I later attempted to call XXXX XXXX only to find that he was on " extended leave. '' XXXX assured me everything will be fine. Everything was " paid on his end. '' On XXXX XXXX, XXXX, XXXX XXXX County Tax Collector 's Office remains in DELINQUENT STATUS.
04/17/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NJ
  • 07508
Web
Nationstar Mortgage ( now called Mr. Cooper ) has been given us the runaround as we try to resolve the matter of our late payments on our home mortgage and has now set a foreclosure sale date even though we are in an active Chapter XXXX bankruptcy. We suffered a significant hardship due to Hurricane Sandy damage, a major illness and a loss of job. Through all of this we tried to negotiate with Nationstar and now that we have been in a better financial situation for some time were hopeful they would work with us. However, I have submitted financial packages to them at least 20 times and we have never actually gotten a decision. They have constantly claimed that paperwork is missing and they have changed our assigned account manager several times as well and that has contributed to the confusion. We got so frustrated that we contacted an Attorney and filed a Chapter XXXX bankruptcy in order to reorganize our debt and to start making payments to Nationstar. Even though they are getting {$2200.00} a month from us Nationstar has gone and scheduled a foreclosure auction date of XX/XX/XXXX. I believe this is a violation of federal law and most certainly an example of dual tracking. We have made it clear to Nationstar that we want to try and resolve this matter through modification but have been denied access and obstructed by their loss mitigation department. We have owned our home for 23 years. We refinanced our loan in XX/XX/XXXX and never had a problem making our payments. Problems began in XX/XX/XXXX when Hurricane Sandy hit us hard and toppled a tree that crashed into our home, damaging the roof and the walls. Due to the fact that the insurance fund was held for several years we had to pay for this out of pocket. The following year my daughter was diagnosed with a XXXX XXXX XXXX. This was shocking and scary. I ended up having to take several months off of work to help take her to appointments and treatments. We had used up all of our savings to pay for the Hurricane Sandy repairs so we could not keep up and fell behind on our mortgage. As my daughter recovered we thought we could get caught up on the loan but then I was laid off and out of work for two years. During that whole period we were just doing what we could to hang on. We tried to see if Nationstar would consider us for any type of forbearance agreement or deferment agreement due to the fact I was out of work but we made absolutely no progress. Once I was back to work ( I have worked in medical profession/accounts receivable for over 20 years ) we began reaching out to Nationstar to try and get a review opened for government and internal assistance programs. Once the review was opened it seemed as though we were continually going back and forth. I submitted the application to their loss mitigation department at least 20 times. It was beyond frustrating. We also had our point of contact changed multiple times as well. It almost seemed coordinated. This just got more and more frustrating as we fell further behind. We finally decided to hire an Attorney and try and reorganize the debt through a Chapter XXXX bankruptcy that we filed last year. We have been making our regular monthly trustee payment and know that Nationstar is receiving their share of this payment. However, for some reason Nationstar has scheduled a foreclosure sale date of XX/XX/XXXX, even though this is in violation of federal bankruptcy law. Additionally Nationstar has failed to offer us the option of mediation as mandated by the State of New Jersey. We feel that Nationstar has not followed the rules and guidelines and would like you to look into their actions relating to the servicing of this loan.
05/02/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • IL
  • 60005
Web
I secured a loan with XXXX XXXX XXXX in XXXX, XXXX, for {$270000.00} to purchase a Co-Op apartment located at the address XXXX XXXX XXXX, XXXX XXXX, XXXX, XXXX. XXXX XXXX XXXX XXXX loan number is XXXX. In XXXX, my XXXX XXXX XXXX loan was sold to Nationstar Mortgage. I received a letter in the mail that XXXX XXXX XXXX will no longer be servicing my loan, and that Nationstar will now be accepting my mortgage payment. XXXX Nationstar XXXX XXXX. XXXX ) I have been trying to sell this apartment since XXXX. I purchased the apartment for {$300000.00} ( Original XXXX XXXX XXXX loan was for {$270000.00} ), and since XXXX, I have had it on and off the market with no buyer. I exceeded the amount of years to rent it, due to the XXXX rules and restrictions of the Co-op, so it has been sitting empty since XX/XX/XXXX, despite my 6 attempts to appeal to the board. After many failed attempts to sell, I finally secured a buyer at the selling price of {$170000.00}. I am borrowing {$97000.00} from my grandmother and my mother, to pay off the loan debt I have with Nationstar, and I will be covering the rest of the closing costs with my own savings. A total loss of {$130000.00}. I am fortunate that I have family support to lend me the money, so that I do not have to foreclose on the property, however this will take me years to pay back. Since XXXX XXXX, XXXX, my attorney has been trying to secure the ORIGINAL Stock certificate from Nationstar, so that we may close on the sale of the apartment. All correspondence has been unsuccessful, as Nationstar ca n't locate the document and XXXX XXXX XXXX does not have record if they have the original certificate. Nationstar mortgage has stated that they only have a copy of the Stock Certificate, and that XXXX XXXX XXXX is holding the Original Stock Certificate as collateral. The property is under contract and was scheduled to close on XXXX XXXX, XXXX. My attorney 's office and I, have been requesting from Nationstar Mortgage and XXXX XXXX XXXX to provide us with the Original Stock Certificate and Proprietary Lease, which is needed in order to complete the closing. We have continued to make numerous requests to Nationstar and XXXX XXXX XXXX, and to date no original documents have been provided. The buyer has served us with a " Time of the Essence '' letter, and we need to provide the documents within 10 days, or they will file a Breach of Contract. We need the following documents IMMEDIATELY : 1. An original Affidavit of Lost Document ( as to the Stock and Proprietary Lease ) 2. Release ( notarized ) as to the Loan Modification Agreement recorded XXXX XXXX, XXXX, in Book XXXX, Page XXXX. 3. County and State XXXX Termination Statements ( referencing XXXX XXXX XXXX Loan No. XXXX and Nationstar Loan No. XXXX ). The loan will be paid off in full at the closing. NOTE : I am requesting that I am NOT held responsible for the XXXX XXXX mortgage payment and any accrued late fees, due to the mishandling of the proper documents by Nationstar mortgage. As previously stated, this sale should have closed on XXXX XXXX, XXXX, but Nationstar is not able to provide the proper documents in order to do so. In order to close we MUST have the above ( XXXX -XXXX items ) XXXX and releases in our possession. TIME IS OF THE ESSENCE and we need an immediate response. The closing was scheduled for XXXX XXXX, XXXX, and we need your URGENT attention to this matter. My contact information is : XXXX XXXX XXXX XXXXXXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX ( XXXX ) XXXX I extend my sincere thanks for your support and guidance to help expedite this process as soon as possible. Sincerely, XXXX XXXX XXXX
06/18/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 33173
Web
I completed the 3 month trial period of my HAMP loan modification in XXXX XXXX. As part of the modification agreement, escrow for taxes & insurance would now be part of my mortgage payment ( whereas previously, I was responsible for paying those, each year, in addition to my mortgage payments ). My monthly mortgage loan statements, have a line-item called " Escrow Amount ( for Taxes & Insurance ) ''. Since completing the loan modification, I 've experienced a few discrepancies on the lender 's side and calling them to obtain clarification and/or resolution ( even when they held the original mortgage & during the loan mod. process ) has ALWAYS proved to be a challenge. Their customer service is terrible and every time I call, the information I 'm provided is different or conflicting with my previous call to them. In XXXX XXXX I rcvd a notice from the county tax collector 's office, stating payment of my taxes had not yet been made and provided until the last day in XXXX to have it done. Upon calling the escrow department, I was advised it had been paid and an email would be sent to me with the receipt. I rcvd the email on XXXX XXXX, XXXX but was never able to open or access any proof of payment. I called again on XXXX XXXX and after once again getting the usual run-around, conflicting information ( from the XXXX XXXX call ) asked to be transferred to a supervisor in the escrow dept. whom put in a " Research Request '' for the escrow payments ; no-one was able to clearly advise if taxes had been paid, or if escrow for taxes had even been collected or not ( despite it being noted on my monthly statements ). XXXX XXXX I called again to check on status of the research request and they advised that the request was completed, to have taxes added to escrow. It has n't been added into their system yet, and had to wait for that happen before they can pay taxes ( despite this being part of the loan modification agreement, from XXXX XXXX ). I asked for a supervisor once again but after holding for XXXX mins had to hang-up as I needed to get back to work. I called again in the afternoon and the person I spoke with said the Modification Dept. noted the account today ( XXXX XXXX, XXXX ) to approve payment & was told to call back in a few days. To my amusement, on XXXX XXXX I rcvd a notice from them ( dated XXXX XXXX, XXXX ) stating a recent evaluation of the tax records indicated taxes were not paid & constituted a default under the terms of my mortgage and placed my property in jeopardy. XXXX XXXX I called again and still no payment had been disbursed ... they were pending a pay code to be added in their system, in order to make payment, and to try calling back on the XXXX. I very clearly explained during EVERY call since XXXX, what could potentially happen by not paying the taxes ( putting me at risk of losing my home ). XXXX XXXX, the pay code was still pending to be added in their system and was told not to worry as it was also in their ( loan servicer ) interest to protect my asset ; I would n't be penalized with late fees etc., and that this would be taken care of. I called again on XXXX XXXX to check status and was advised a disbursement was made on XXXX XXXX, XXXX. XXXX XXXX, I rcvd an escrow statement where they indicated my monthly payments would change effective XXXX, since the payment of XXXX taxes were added as a shortage ( at {$300.00} more than had they paid on time in XXXX ) and taxes for next year needed to be included as well. On XXXX XXXX, XXXX I checked the county tax collector 's page to ensure everything had been taken care of, and found a receipt for the tax certificate, that had been sold in an auction.
07/19/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 94110
Web
Please note that this is not an exhaustive description of a matter concerning an unauthorized forced escrow by Nationstar Mortgage ( Nationstar ) for the sum of approximately {$6000.00} and the failure of Nationstar to respond to multiple repeated attempts ( including a signed letter and phone calls ) seeking information and resolution : On or approximately XXXX 2017, I reviewed my mortgage statement and discovered that Nationstar had set up an unauthorized escrow account for approximately {$6000.00}. On XXXX XXXX , 2017, I faxed Nationstar a signed letter that included my loan number, a description of the issue, i.e., that Nationstar had set up an escrow account ( that I had not requested or authorized ) to pay my property tax ( which I had already paid and there was no delinquency ), and proof that I had indeed paid my property tax ( including cancelled check and proof from the tax collector 's office showing payment ). I also asked that they immediately handle the situation and included my contact information ( phone and address ). Upon not receiving any response from Nationstar, I made further efforts to contact Nationstar in order to resolve the situation : On XXXX XXXX , 2017, I called Nationstar to explain the situation, and their representative said they would research the issue. On XXXX XXXX , 2017, I reached out to Nationstar and their representative said they would send me documentation within 24 hours regarding the basis of why they set up an escrow account ( they claimed my loan documents apparently authorized an escrow account, which is not correct ) and would send a copy of the delinquent tax bill that purportedly allowed them to force an escrow account ( and that I would hear within 3 days ). I told them I expected a prompt refund of {$6000.00} ( which I had paid to close out the escrow account ) and that they would find that they had incorrectly forced escrow. On XXXX XXXX , 2017, upon not hearing from Nationstar within the timeframe as described on XXXX XXXX 2, 2017, I reached out to Nationstar, again explaining the situation and asked them to resolve the situation as soon as possible, including that they reach out with an explanation and repayment promptly. I further said that their nonresponsiveness was not reasonable and I also expressed my concern that Nationstar forces escrow on others ( including those who may not be in a position to bear that financial burden or to reach out and make a complaint ). The Nationstar customer representative said they would provide follow-up to me within 3 days. On XXXX XXXX , 2017, again upon not hearing from Nationstar within the promised time as described on the XXXX XXXX , 2017 call, I reached out again to Nationstar. This time, the representative indicated that a repayment check would be disbursed and someone would reach out to me. On XXXX XXXX , 2017, I followed up again with Nationstar who acknowledged that they may have been at fault and had set up an unauthorized escrow account. On XXXX XXXX , 2017, I received a call from Nationstar that they were attempting to audit my account and resolve the situation. They said they planned to disburse a check and they would make an accommodation for what had been done. In sum, my concern is that this is not an isolated incident ; Nationstar does not have a process to ensure that similar incidents do not occur or has flawed processes that permit such incidents to occur ; and Nationstar does not appear to have processes or procedures to respond in a timely fashion to inquiries and complaints, or is deliberately forcing escrow accounts or delaying returns of monies.
04/28/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • TX
  • 76109
Web Servicemember
I am writing you to express my concerns over the predatory practices of Nationstar Mortgage , LLC. I have attempted to resolve this issue with them through numerous telephone calls and online inquiries and have reached an impasse and desire external oversight. I purchased a home in XXXX XXXX, TX while on XXXX XXXX with the XXXX XXXX in XXXX XXXX. I financed the purchase with a mortgage through XXXX. I have maintained insurance through XXXX from the purchase through the present, including a windstorm policy that is handled by XXXX but underwritten by the XXXX. XXXX sold the mortgage to XXXX Mortgage in XXXX XXXX. XXXX sold it to XXXX XXXX XXXX, XXXX in XXXX XXXX. Lastly XXXX sold it to Nationstar Mortage, LLC in XXXX XXXX. The escrow account has paid both my fire insurance, the windstorm policy and XXXX XXXX property tax since I purchased the house, regardless of what company was servicing the mortgage without issue until XXXX XXXX. XXXX mailed multiple statements to XXXX seeking a payment of {$520.00} for the annual renewal on the windstorm policy. It was never paid and the policy expired on XXXX XXXX, XXXX. On my XXXX XXXX, XXXX, my escrow account showed a disbursement for {$520.00}. Unfortunately, it was never sent to XXXX, the policy lapsed, and the premium was refunded to my escrow account on XXXX XXXX, XXXX. On XXXX XXXX, XXXX, I received a letter from Nationstar Mortgage , LLC detailing a lender-placed insurance policy that was purchased for windstorm insurance for {$2300.00} for coverage effective retroactively from XXXX XXXX - XXXX XXXX. After a detailed audit of my escrow account, I discovered the error, XXXX 's failure to pay the windstorm premium in XXXX XXXX, and coordinated with XXXX to have the XXXX underwrite a new policy with an annual premium of {$580.00} that was then disbursed from my escrow account on XXXX XXXX, XXXX. The escrow refunded only {$990.00} of the {$2300.00} lender-placed premium and kept the retroactive portion from XXXX XXXX until the XXXX policy was in-place. I think it is reprehensible to underwrite a policy retroactively when there is obviously no loss to insure against. This insurance cost of {$1300.00} was significantly more than the {$520.00} annual policy that should have been in effect. Additionally, XXXX and Nationstar, by acquiring the mortgage, failed in their fiduciary responsibility to me as the consumer to maintain pre-existing insurance that had been on the property for over 10 years with no issues. I was the one who was XXXX while the policy was lapsed from XXXX XXXX until XXXX XXXX. If a hurricane had hit the XXXX XXXX, I would have been the one catastrophically impacted! I have made over 10 phone calls to Nationstar seeking resolution of this issue. Most of their representatives have little empathy and even the ones that do, state that although the situation is unfortunate, it is the policy of Nationstar to pass the cost of their error on to me. I have contacted the Department of Savings and Mortgage Lending in XXXX, TX, but because the property is not owner occupied I have been told that it is out of their jurisdiction. I am also contacting the Bureau of Consumer Financial Protection and the XXXX. It would have been ideal if I had caught their mistake before a lender-placed policy was written but unfortunately I have been XXXX for a year with a military XXXX. I have had XXXX. If I had known what a headache that this would become, I would never have setup an escrow account. I would have paid all of these bills without experiencing a policy lapse. After my terrible experience with Nationstar Mortgage, it is no surprise to me that they have an " F '' rating
10/16/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • TX
  • 752XX
Web
This is a formal complaint against Mortgage Service Provider : NationstarI am a victim of mortgage, lending and appraisal fraud. Nationstar is the current mortgage service provider for my loan. XXXX Bank, XXXX of XXXX XXXX and XXXX, was closed down on XXXX XXXX, XXXX. XXXX XXXX and XXXX XXXX declared bankruptcy after an FBI investigation into fraud. After the FBI put XXXX and parent company XXXX Bank under for deceptive trade violations, my mortgage was sold to Nationstar. Nationstar is the residential mortgage loan providers for my loan and they left me with a toxic asset that I will never be able to recover from. The Nationstar management have left me with a mortgage that was induced by the lenders that resulted in me signing a consumer residential mortgage transaction riddled with fraud. Nationstar has not provided mortgage reduction from the appraisal and mortgage that was over valued by XXXX due to functional obsolescence and diminished site utility. As a result of the numerous violations that were committed by the service providers on my loan, I now am forced to sell by home as a XXXX bedroom house instead of a XXXX bedroom home as appraised and underwritten for my collateral. I tried to seek a judicial remedy in Texas but the Statute of Limitations has prevented me seeking recovery. XXXX and XXXX bank have been put into bankruptcy by the FBI, and my home was fraudulently appraised and Nationstar has been informed of the fraud. BACKGROUNDIn XXXX I bought a For Sale by Owner property described as a XXXX acre, XXXX square foot, XXXX Bedroom home for XXXX. The asking price for the home was XXXX. I made an offer of XXXX based on the public record tax evaluation of XXXX. The offer was rejected and a contract was established half way at XXXX. My median credit average of XXXX out of XXXX applied for financing and a good faith estimate was issued by XXXX to include an inspection and appraisal. The property appraised at XXXX Cost Approach, XXXX Sales Approach, and a final offer of XXXX was established. A retroactive appraisal and appraisal review were performed in XXXX. The two reports discovered that the property should have appraised at XXXX. The XXXX over inflated valuation has left me with a toxic asset and Nationstar has left me with a burden that has forever ruined my financial stability and destroyed my credit rating. By not reimbursing me for stripped equity, Nationstar violates both federal and state laws designed to protect borrowers from illegal appraisal practices, and without the intervention from the CFPB I will forever be burdened with a debt that I can not possibly repay in this lifetime. I would not presume to know the various channels available to anyone at the CFPB for making either direct or indirect subtle inquiries into federal and state fraud claims on my behalf. However, given the MASSIVE negligence surrounding my concerns and complaint, combined with the complacency from all the agencies I have reached out to, the very least the CFPB can do is to provide a measure of support that will give me some perspective of use for these organizations. BEFORE any suggestions by the management or Board or Governors or Examiners at the CFPB to not handle this complaint by citing statute of limitation claims, no contract of duty, not my problem, or by simply forwarding my file yet again to another state agency that is supposedly charged with safeguarding my consumer rights, it has to be emphasized that this is NOT an equitable solution to this hardship. Small or large leaps of intervention from the CFPB would go miles to restoring some sense of credibility that has been lost by this experience.
04/18/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • OH
  • 44118
Web
It started with a car accident. Not ours, someone else 's. On XXXX XXXX, 2015, on a slick ice-covered street, XXXX cars collided and hit a utility pole outside our house. The impact soon sent the pole crashing down, nearly missing our house. At this time, we were struggling to keep up with mortgage payments which had ballooned to nearly double their original payment size, because our modification status had ended. The pole was not replaced for two whole months, and when it finally was, it took us nearly a month to realize the pole had been replaced poorly, smashing through our sewer line. We filed full reports to the Public Utilities Commission, and to XXXX XXXX, the persons responsible for the error. The sustaining damage to our home was nearly {$30000.00}, as sewage backed into our basement and destroyed several items, clothes, books, papers, not to mention the damage to the floor, and walls. All told, we spent nearly {$2000.00} on trying to repair the issue, and lost work. At this time, we had just been re-invited back into the HAMP process, and we had made our first payment successfully. But the damage to our home, and our added expenses, we realized would prevent us from making the next payment timely. We immediately spoke to XXXX XXXX, our then-agent, to alert him of everything that had happened. He assured us that everything would be okay, that they could halt the HAMP and let us restart the program again. He understood our situation and sincerely did want to help us. Inexplicably, he then subsequently vanished. We left continuous phone calls and emails, and none were ever returned. We waited nearly a month before an entirely new agent named XXXX XXXX got in touch with us, and when we explained what had happened, we were stunned to learn that XXXX no longer worked in this capacity, and that he had NEVER forwarded our case and our situation to anyone. XXXX immediately tried to re-instate us into the HAMP process, which took nearly two extra months because we never seemed to send in the right paperwork, or she kept asking us for different paperwork, or losing paperwork we had given to her. During this time, we asked if we could at least make a payment, or something, to show our good intentions. We were told not to. As long as the HAMP process was in place, no payments were accepted, as it was just end up in an escrow account, they said. We were refused HAMP after all this time, because we had missed the payment we were supposed to have made in XXXX, and were now ineligible. XXXX then bumped up our case to her supervisor, who felt certain she could help up, and re-applied us AGAIN to HAMP - from XXXX different tiers - only to be told XX/XX/XXXX, we were refused. The reason? Because we missed the XXXX 2015 payment. If they were going to refuse us anyway ... why continue to re-apply us? In XXXX of 2015, we begged to at least send Nationstar {$3000.00}, which amounted to roughly three monthly payments, and was told NOT to pay. In XX/XX/XXXX, we were sent foreclosure action, which we immediately halted through mediation, which is scheduled for XX/XX/XXXX. They claim we owe over {$25000.00}, plus interest and late fees. But how can that be, if they kept telling us not to pay? XXXX personal letters to their " Notice of Error '' Dept. have gone unanswered, and even a letter to CEO XXXX XXXX has not been replied to ether. This is the most inconsiderate, completely negligent set of actions we have ever seen from a mortgage company. We do plan to address all of this at our pre-mediation hearing in XX/XX/XXXX, but we do demand some sort of answer for this utter lack of professionalism on all levels.
10/20/2017 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • CA
  • 90069
Web
XXXX XXXX : XXXX passes away at XXXX. Nationstar starts writing that we are behind in payments after 7 years of paying on time. Nationstar places insurance ( forced ) on property, when insurance was active. Nationstar pays property tax, before we paid or check gets returned. Nationstar creates escrow account, not part of original agreement. Nationstar sends back our monthly payment stating it does n't cover the outstanding balances, force created by Nationstar. XXXX XXXX to XXXX XXXX we send demand for proof of claim letter, beneficiary statement and QWR to Nationstar. Nationstar identifies itself as the XXXX of a XXXX XXXX. Nationstar identifies the Trustee of the XXXX XXXX. Nationstar shows a XXXX spreadsheet that starts an accounting in XXXX, when the agreement started the debt obligation in XXXX. Nationstar provides a certified copy of the Deed of Trust and PRomissory Note. Nationstar provides no other validation of authority and is not a party to the original agreement documents. Nationstar provides ( records Clerk Recorder 's Office and proffers as evidence XXXX XXXX XXXX California ) names of parties with a right to enforce and a right to collect, that do not have a lawful identity in XXXX XXXX California XXXX of XXXX, IRS, SEC, FDIC, or NiC ) or otherwise. Nationstar claims a right to collect on a debt that should have been paid off ( based on Nationstar submitted documents XXXX years ago. Nationstar claims to work for an entity that has no lawful identity. Nationstar claims to be a servicer for a XXXX XXXX that does n't exist. Nationstar has recorded documents that are a slander of title and are preventing us from selling the property in question ( XXXX we have been in escrow ). XXXX XXXX We mailed certified a TILA Notice of Rescission to the Principal Parties identified by Nationstar in their response to the Demand of Proof of Claim, and the QWR. XXXX XXXX XXXX to Date ) ; We sent XXXX copies to the same parties over the XXXX calendar year. XXXX XXXX XXXX Nationstar records a XXXX XXXX of Deed of Trust. Assigning an unspecified interest in the subject property from MERS to " an unlawful entity '' and " unlawful XXXX ''. Signed by a Nationstar employee. XXXX XXXX XXXX We recorded the TILA Notice of Rescission in the XXXX XXXX Clerk Recorders office. We recorded the Notice of Intent to Preserve Interest in the XXXX XXXX XXXX office with Exhibits related to the TILA rescission notice. XXXX XXXX XXXX Nationstar as Attorney in Fact for " unlawful entity '' substitutes the original Trustee for XXXX Foreclosure XXXX. XXXX Foreclosure XXXX as '' substitute trustee '' files a Notice of XXXX. We send XXXX a " proof of claim demand and a beneficiary statement demand '' and notify them of the XXXX rescission filing and recording. Additionally, we notified them of the " set-off '' created by said filing. XXXX responds with XXXX pages of alleged proof of claim ... showing a certified original copy of the promissory note and deed of trust with a promissory note allonge ... the allonge shows a different debt obligation with the proper reduction of original debt principal. the allonge shows " specific endorsements '' to a current entity that Nationstar alleges a relationship with and alleges to work for. XXXX ' information shows claims for an amount equal to what the original debt obligation should have been and yet they are claiming amounts far in excess to what their documents show could be the balance owed. Which we do n't agree with at any level. XXXX additionally shows that the promissory note ( original ) has NO ENDORSEMENTS ON IT to anyone who could claim to be a lawful creditor of the debt obligation.
03/31/2017 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 34293
Web
XXXX ALREADY CONFIRMED THAT XXXX WERE MISLEAD ON THE TRUTH IN LENDING AND LOAN DISCLOSURE STATEMENTS. SHE UPLOADED COPIES OF THE INACCURATE AND FRAUDULENT LOAN DISCLOSURE DOCS ALREADY. XXXX |Nationstar Mortgage, Customer Relations Specialist - Customer Relations ... IS GUILTY OF CRIMINAL FRAUD ON XX/XX/2017 .. HE SAID " Please understand that Nationstar can not comment on the actions of XXXX. We have enclosed a copy of the HUD-1 Settlement Statement and Truth in Lending Disclosure Statement which are both signed by XXXX. " THIS IS A LIE ... XXXX PROVIDED A COPY OF THE FRAUDULENT HUD ... IT CLEARLY SHOWS AN ILLEGALLY DISCLOSED LOAN WITH LENDER REQUIRED ITEMS MISSING. THEY HAVE THE EVIDENCE AND PROOF AND THEY WERE STUPID ENOUGH TO BUY A LOAN THAT WAS NEVER VALID. NOT OUR ISSUE AND IT 'S THEIR PROBLEM TO PAY FOR ***PLEASE NOTE ... XXXX AT XXXX LIED TO FEDERAL INVESTIGATORS IN A PREVIOUS CFPB RESPONSE ... SHE IS CONTRADICTING HER OWN, PREVIOUS TESTIMONY*** SHE ALREADY PROVIDED EVIDENCE AND CONFIRMED THE CRIMES WE ALLEGE***THE DENIAL NOW IS A DESPERATE ATTEMPT TO MISLEAD FEDERAL INVESTIGATORS AND INTENTIONALLY DEFRAUD THE US GOVERNMENT. XXXX XXXX ALREADY CONFIRMED THAT XXXX WERE MISLEAD ON THE TRUTH IN LENDING AND LOAN DISCLOSURE STATEMENTS. SHE UPLOADED COPIES IF THE INACCURATE AND FRAUDULENT LOAN DISCLOSURE DOCS ALREADY. THIS LOAN DISCLOSURE FRAUD WAS ALSO CONFIRMED BY XXXX AT NATIONSTAR. THIS ELDERLY COUPLE WAS GIVEN THE WRONG MONTHLY PAYMENT AMOUNT. LENDER REQUIRED ITEMS WERE LEFT OFF THE HUD/TRUTH IN LENDING STATEMENT MAKING THE PAYMENT APPEAR TO BE A BETTER DEAL THAN IT WAS. THERE WERE ALSO OTHER LOAN DISCLOSURE ERRORS ON INSURANCE AND OTHER ITEMS. IT WAS NOT EVEN CLOSE TO LEGAL, VALID OR ACCURATE. XXXX CONFIRMED THEY WERE MISLED. MISLEADING A CONSUMER IS FRAUD. LOAN ORIGINATION FRAUD IS ILLEGAL, THE ERROR ON THE DOCUMENTS NEEDS TO BE CORRECTED AND ALL LOAN PAPERWORK NEEDS TO BE RE-GENERATED AND RE-SIGNED BY ALL PARTIES. IF THIS IS NOT DONE, THERE IS NO LOAN. THIS IS THE LAW. ESCROW FRAUD IS ILLEGAL. ESCROW THEFT IS ILLEGAL. XXXX / XXXX CONFIRMED BOTH OF THESE ACTS WRITING. XXXX SOLD A LOAN THAT WAS ALWAYS FRAUDULENT, NEVER VALID AND ALWAYS ILLEGAL. KNOWINGLY DOING THIS IS AN INTENTIONAL CRIMINAL ACT TO DEFRAUD THE U.S. GOVERNMENT ON AN FHA INSURED LOAN. IN ORDER FOR A PARTY TO DENY THE ACCUSATION, THEY MUST ALSO PROVIDE PROOF BACKING UP THEIR CLAIM AND IN THIS CASE, A LACK OF EVIDENCE WOULD BE NEEDED. IN THIS CASE, HOWEVER, XXXX PROVIDED PROOF OF THE CRIMES AND CONFIRMED THEM, BUT NOW, IN A BIZARRE DESPERATE MOVE, SHE DENIES THE ACTS SHE ALREADY CONFIRMED AND PROVIDED WRITTEN EVIDENCE OF. SHE IS NOW GUILTY OF A CRIME HERSELF NOW AND SHE RISKS PRISON TIME AND FINES BECAUSE THIS IS A GOVERNMENT RELATED INSTRUMENT AND INTENTIONAL CRIMINAL FRAUD. THIS LOAN WAS NEVER DISCLOSED PROPERLY, IT WAS NEVER VALID, IT WAS SOLD ILLEGALLY. NATIONSTAR NEEDS TO PRODUCE AN ACCURATE LOAN DISCLOSURE PACKET TO THE CFPB, WITH ALL SIGNATURES AND ACCURATE PAYMENT AMOUNTS ... AND IF NOT ... THEY NEED TO STOP ALL CLAIMS OF LEGALITY AND THEY NEED TO ACCEPT THE LOSS OF THIS ENTIRE LOAN AS REQUIRED BY LAW. PLEASE NOTE THAT THIS LOAN IS CURRENT, THIS IS NOT A DESPERATE ATTEMPT TO SAVE A HOME WE ARE LOSING OR ARE BEHIND ON IN PAYMENTS. THIS IS BASIC CONSUMER PROTECTION AND BASIC, FUNDAMENTAL JUSTICE. THESE CRIMINAL SCUMBAGS ARE STEALING HOMES, COMMITTING ILLEGAL ACTS ... KNOWINGLY ... .AND WILLINGLY.THEY ARE COLLECTING ON A CRIMINAL ACT, NOT A LOAN, AND WE SIMPLY WO N'T ACCEPT IT ... EVER. ***MAKE NATIONSTAR PRODUCE AN ACCURATE AND COMPLETE LOAN PACKET WITH A HUD/ TRUTH IN LENDING FORM SIGNED BY ALL PARTIES**
07/01/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • WA
  • 98042
Web
We would like to file a complaint against both XXXX Bank and Nationstar for mediating in bad faith throughout our almost 3 year mediation process. We bought our house in XXXX and paid all of our bills on time. In XXXX, XXXX. Complications XXXX resulted in 2 years off work, and granted federal XXXX. We continued to pay our mortgage, but reached out to XXXX for refinance options when our savings was almost exhausted. We were told that despite credit scores over XXXX, we did not qualify for a refinance because XXXX was not working. Rather, XXXX said the only possible way to keep our house was to miss 2 mortgage payments and file for a loan modification. We contacted an attorney to guide us through the process, and missed our first mortgage payment in XXXX XXXX. We were told the process would take approximately 6 months. As stated earlier, it has been almost three years, though neither bank has been able to explain why it has taken so long. We have responded to requests for documentation, on time, from the banks at least 26 times, with at least 5 of these times being requests for material AFTER the banks told us there would not be a need for further paperwork. Furthermore, after almost two years of working with XXXX Bank, XXXX sold our loan to Nationstar days before an offer was due to us, without any warning. Nationstar then started the entire modification process over, after holding our file for almost 3 months. After 3 years, 5 actual mediations, 5 postponed mediations and multiple delays and mistakes, Nationstar finally promised us an offer. Instead, after missing yet another deadline, Nationstar sent an email to our lawyer requiring 6 trial payments totaling almost {$39000.00} before a final offer would be made. Our attorney has been trying to find out what the terms of the final offer might be, but can not get the information from Nationstar. Based on a conversation with opposing counsel, it sounds like the final offer will simply revert back to the original loan terms, EXCEPT it will ADD 15 years to our original loan ( becoming a 40 year term ), lock the loan in at the original rate of 6.375 % ( which is 2-3 % above the current jumbo rate ), and add approximately {$200000.00} to our loan amount ( which continues to grow with each passing month and missed payment ), modifying our principal to an amount nearly {$400000.00} above the current value of our house. We are in a worse situation now than we were when we started. We 've cooperated with all request made by XXXX banks under the threat of losing the possibility of modifying if we did n't. We have met our deadlines and provided all requested information -over and over again - in hopes that doing so would reap a positive solution. However, based on this last incident with the bank, we have lost all confidence that the banks are really working with us to find a good solution. In fact, the exact opposite seems true. Therefore, we have decided to file this complaint. Additionally, the mediator, XXXX XXXX, has indicated that he will grant us a bad-faith certification against both XXXX and Nationstar. All we want is the opportunity to stay in our home. During this process XXXX and I have earned additional degrees which resulted in new jobs that increased our income by roughly {$60000.00} per year, and we have paid off our debts expect for XXXX car loan. Attached, please find a detailed timeline of the multiple requests for information, delays, postponements, and mistakes by both XXXX and Nationstar. Anything you could do to intervene and help us would be so very greatly appreciated. Thank you in advance for your time and attention to our case. .
09/19/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 92683
Web
XX/XX/XXXX I became behind on my mortgage because my husband XXXX. XXXX was the original lender. I found out XX/XX/XXXX that Nationstar was now who make payments to. I contacted them about a loan mod and proceeded with the paperwork. I dealt with atleast XXXX different people as my point of contact, and not one of them got the documents submitted to underwriting in 8 months. From XX/XX/XXXX until XX/XX/XXXX when I finally received an email from XXXX XXXX XXXX telling me that he needed XXXX documents and and he would get it escalated into underwriting. He did this after 20 phone calls to find out status, the foreclosure sale date was XX/XX/XXXX. I sent multiple e mails as well. I submitted at least XXXX of the same documents multiple time. On XX/XX/XXXX I continued to call until I could speak to someone about the status, I wanted to make sure it was submitted. When I finally got in touch with someone it was XXXX again and he informed me about XXXX pm he did n't have enough time to get it submitted. I rushed to an attorney and filed BK. I recently found out that Nationstar MTG filed a NOD XX/XX/XXXX. And then a Notice of Trustee Sale was filed XX/XX/XXXX. All of this time I thought they were trying to help me when they were n't. XX/XX/XXXX I filed CH XXXX. I started making my house payment again XXXX XXXX XXXX and continued until XXXX XXXX. Every payment I made they told me it was going towards the payment that I first missed in XX/XX/XXXX. I argued with them about this and got no where. The BK XXXX I was making payments on as well and to my understanding I thought the arrears were in the plan. They offered through my attorney to help with a load mod and I tried it again and they did the same thing to me. I converted to a CH XXXX XX/XX/XXXX and they went back to court to have the automatic stay lifted. I really did n't understand what happened at the time as I have learned harshly over the past few years. Nationstars Attorney went to court and told them that I did n't make a payment for 15 months and that was a lie. I tried to get a payment history report from them and I finally got it after that court date. I could n't prove at the time all of the payments I did make. I was under duress and just could n't understand what was really happening. I now learn about dual tracking..At the time I really thought they were trying to help. The last document that XXXX XXXX sent to me and he said he needed it filled out and sent back that day to get it escalated, was in XXXX. But because I had already filled XXXX out XXXX different times I had a copy still in my email. I have black and white documentation emails and such to prove my complaint. They fraudulently foreclosed on my home. There was not one person that I dealt with that had any thought on helping. I trusted everyone of them the first 7 months, Thats along time to be tricked to find out they were trying to foreclose the whole time. I had XXXX in equity at the time. I did n't want to sell my home, I was going to divorce my husband so he would have no rights to it since he was n't helping me anymore, But I was forced to sale my home because all the time i believed I was being helped was only time that the needed to pass to let me get so far behind that I could n't pull myself out. My home sold in one week because I did n't want them to take it from me. I was made to get a power of attorney from my husband because they decided that it was illegal for them to talk to me about the loan mod. This was after I had him fill out the 3rd party authorization that was requested from them as well. The told me it was expired when there was no expiration date on it.
11/29/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • WA
  • 985XX
Web
From : XXXX & XXXX ( Homeowners ) XXXX XXXX XXXX Ph : XXXX Re : Nationstar Mortgage LLC ( Nationstar ) XXXX XXXX XXXX 1. Aiding and abetting Nationstar is : XXXX ( NWTS ) XXXX XXXX XXXX ; 2. Nationstar has caused to be recorded into the XXXX County Auditors Office TWO simultaneous Notice of Trustee Sale ( NOTS ) ; 3. On XX/XX/XXXX Nationstar caused XXXX to have recorded a NOTS, Aud. File # XXXX with a sale date set for XX/XX/XXXX, at XXXX ; ( Ex A ) ; 4. As of XX/XX/XXXX Nationstar have failed to cause a Notice of Discontinuance to be recorded against No 2 above ; 5. A second Notice, On XX/XX/XXXX Nationstar caused NWTS to have recorded a NOTS, Aud. File # XXXX with a sale date set for XX/XX/XXXX, at XXXX ; ( Ex B ) ; 6. FYI, the afore mentioned notices are easily found under XXXX ' on the county record ; ( XXXX has various mis-spellings ) ; 7. There being TWO sales Nationstar have caused to be recorded, Nationstar have failed to comply with Deed of Trust Act ( DTA ) Condition Precedent ; 8. Nationstar have caused against Homeowners, undue harassment, including but not limited to, having caused unnecessary emotional distress ; dozens of large unnecessary envelopes at PO Box and Street address ; 9. It appears Nationstar are intent on having NWTS terrorize Homeowners with repeated and undue notices recorded into the public recording office, and attached to Homeowners front gate post ; 10. Homeowners are unnecessarily damaged and burdened by Nationstar having had additional and unnecessary recordings made ; 11. Homeowners are now concerned extra charges are being made against them to cure any alleged default, therein an undue burden measured against homeowners ; 12. Further the undue financial burden may well be the difference of making or breaking the Homeowners ability to cure said alleged default ; 13. Further, Homeowners are now concerned about the multiple dates there home is slated for sale, throwing Homeowners into a state of confusion, intentional or not, the fact remains and the damage is done ; 14. Further, actions Nationstar have caused to be effectuated, described above, are unfair or deceptive, in violation of the DTA & Consumer Protection Act ; 15. As Nationstar is a somewhat sophisticated financial institution, therefore Homeowners demand the following Prayer for Relief ; 16. A declaration that the actions Nationstar have caused to be effectuated, these acts described above are in violation of XXXX 's Deed of Trust Act, RCW 61.24.040 ; 17. A declaration that the actions Nationstar have caused to be effectuated, these acts described above are in violation of XXXX 's Foreclosure Fairness Act, RCW 61.24.163 ; 18. An order that Nationstar immediately and without delay, accordingly cause to have issued a notice canceling both of the NOTS, asserting the multiple NOTS have caused confusion on the public at large and an undue burden upon Homeowners ; 19. A declaration that the actions Nationstar have caused to be effectuated, these acts described above are unfair or deceptive acts or practices in trade or commerce, affecting the public interest, and in violation of the Consumer Protection Act, RCW 19.86 ; 20. An award of a civil penalty in the amount of {$2000.00} for each and every violation of XXXX 's Consumer Protection Act, pursuant to RCW 19.86.140 ; 21. An order necessary to restore to Homeowners an interest any moneys or property, real or personal, which may have been acquired by means of an act prohibited by the Consumer Protection Act, pursuant to RCW 19.86.080 ( 2 ) ; 22. Any other award this Agency determines is just and equitable. Sincerely ; By : /s/ XXXX By XXXX /s/ XXXX
04/06/2016 Yes
  • Mortgage
  • VA mortgage
  • Loan modification,collection,foreclosure
  • TX
  • 76209
Web
We started a modification process with Nationstar Mortgage in XXXX of 2015. They informed us that we had to get approval and then we had to go through a trial period until they would complete the paperwork for the new modified payment. They did n't mention until much later that during our trial period we would report as late but as soon as the refinance went through, it would be zero ' d out as long as the trial period payments were made on time. It took over a month but finally we were approved for our trial payment. We made our trial payments on time. We still received collection calls during that time but after a few minutes trying to explain and argue with the agents the light bulb would go off and they would apologize for calling. We watched our credit score drop even further during this trial but just hoped that once the modification was complete, would bounce quickly. We have worked very hard to build up our credit after being victim to the mortgage crisis years ago. Finally 3 months were up. It took us trying to call several times to find out the next steps. Finally they said paperwork was being sent out. A week passed and we never received the paperwork so more calls were made. Finally someone called us back saying that the paperwork was mailed but that they would email it. A few days after we received the email, the overnight package with the paperwork arrived on our door with a postmark of a few days before. We scrounged up our witnesses and scheduled time we did n't have ( I had just given birth XXXX ) and went to a bank were they could notarize the paperwork. Paperwork was sent back through fax. We waited several weeks and attempted to make contact with Nationstar again. Several messages later, we finally received a callback and found out there was a document missing. Even though we refaxed it, something was still wrong with the paperwork and we had to start all over again. We took more time out, had witnesses take time out of their day and start the process over, that was XXXX XXXX. We fedex 'd the paperwork back to them, with the holidays and all the craziness of having newborn twins, time got away from us but I really thought our paperwork had gone through. In XXXX, we received notification that our modification was completed. Finally an end to this craziness ; I thought. The end of XXXX I review my credit report after receiving a letter that a line of credit was being cancelled due to new delinquency and it shows me 8 months past due with Nationstar, several were 120 days. I submitted a claim to dispute through the credit bureaus, which they fought. Again, we started the process of trying to contact a person from Nationstar. Once we were even hung up on because they were having system issues. Finally we got ahold of someone and was told that once again something was n't right with our paperwork and it had to be redone and that is why it was still reflecting so far past due ( even though I have continued to make my payments on time every month ). This is the only account showing delinquent on my credit report. I want all negative credit marks removed now and I do n't want any additional work from us to complete the modification on our mortgage. Because of this, I have been delayed on starting any process of selling my home to purchase XXXX closer to family to help out with my baby twins. I also recommend that Nationstar look into their contact procedures and how they can effectively keep customers updated with changes or needs from them. This has gone on long enough and our credit and time has been effected enough. Nationstar is in violation of FCRA and UDAAP regulations.
10/10/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • TX
  • 752XX
Web
On XXXX/XXXX/XXXX XXXX XXXX was hired and paid specifically to supply a " Retro-Active Appraisal '' and " Appraisal Review '' to support or deny XXXX guideline compliance in the XXXX residential appraisal from XXXX. All " Retro-Active '' and " Appraisal Review '' assignments given to XXXX and acknowledged in his " Scope of Work '' were specifically related to activity that occurred in the XXXX XXXX appraisal. Statements provided by XXXX in his " Scope of Work '' were known to be used for the purposes of possible litigation and these statements required supporting evidence to confirm or deny XXXX compliance in the XXXX XXXX appraisal. Further evidence of XXXX 's knowledge of the use for his " Scope of Work '' for civil litigation purposes can be found in a deposition conducted on XXXX/XXXX/XXXX where XXXX states the following : Q. Now, you state in the appraisal that this appraisal is also intended for litigation, correct? A. Correct. Q. What does that mean? A. That means in case we have to do a deposition or something, that 's what it 's going to be used for. It 's not for mortgage lending purposes, not for valorem tax purposes, it 's not for other purposes. It 's for litigation purposes. XXXX states he is fully aware of the magnitude and necessity for accuracy in his report to support a possible civil claim when he states " The purpose of this report is to present the data and reasoning the appraiser has used to form an opinion as the market value of the subject property as of the effective date. The use of the report is for litigation. " XXXX also states in his scope of work that " The size of the comparable sales data is generally taken from the Appraisal District 's data. " Before even considering the " For Sale by Owner '' home for purchase in XXXX, I conducted due diligence on the subject property by researching information in the XXXX Appraisal XXXX ). Attached is a copy of the XXXX Account Detail ( XXXX ) dated XXXX/XXXX/XXXX. When conducting due diligence on the subject property, the attached XXXX XXXX public record document was utilized to make a fair market offer to the sellers of {$250000.00} based on the XXXX XXXX market tax valuation of {$240000.00}. XXXX committed negligence that forever complicated the recovery of my civil petition when he failed to confirm the lack of discrepancies in the public record for the purposes of establishing " discovery '' for my civil claim against the appraisers that conducted the negligent appraisal in XXXX. XXXX negligently misrepresented and supplied evidence without supporting facts or documentation when he supplied XXXX documents to support a conclusion as to what was the subject property description in the XXXX XXXX public record. The XXXX Appraisal Review negligently errs by stating in the " IMPROVEMENTS '' section of his brief that the " Square footage of living area, as shown, includes XXXX square foot Bonus Room addition to the XXXX square foot house reported as XXXX bedroom. '' XXXX continues to err when he states that " It is also noted the Appraisal District shows the XXXX square footage as separate area, reporting the XXXX square feet in the house and XXXX square feet Room Addition. '' This information is from the XXXX XXXX XXXX, not the appropriate XXXX XXXX XXXX. This statement IMMEDIATELY puts credibility issues into the reports provided by XXXX. XXXX states that " The appraisal reports tax data was used to determine the subject site value in the Cost Approach, '' indicating that both XXXX XXXX XXXX and XXXX should have utilized this same attached XXXX XXXX report when issuing their appraisals and appraisal reviews.
08/21/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 324XX
Web Older American
I made a loan in XXXX for a 30 year fixed, XXXX loan. When I went to sign, the mortgage company had switched the loan to an interest only loan, and when I called them, they said my credit had not been good enough for a conventional. I told them that it was untrue, and they had approved me, that was why I was at the signing table. The company told me they had made a mistake, but if I would go ahead and sign, and they would refinance it in 6-8 weeks. I did and they immediately sold the mortgage to Aurora Loan Services. Two years later, I lost my job and had to move. I managed to continue to pay the mortgage for some years XXXX until XXXX ). I repeatedly contacted Aurora, and they would not modify the loan, even though they verbally admitted numerous times after discussing my finances, that I could not afford the loan. Finally I told them I was going to file a Deed in Lieu ( DIL ). They said I must be at least 30 days behind, and try a short sale. I quit paying, contacted a realtor, put the house on the market, and they filed intent to foreclose. It is now called dual tracking. After they filed the foreclosure, they sold my loan to Nationstar Mortgage and XXXX XXXX ( XXXX ). However, neither Nationstar nor XXXX were ever legally on the deed, as the property was in judicial foreclosure at the time. I went ahead and filed a DIL in XXXX XXXX, and my name was taken off of the property by the county recorder in XXXX XXXX. Aurora did not want a DIL, as they were trying to sell the loan to make it easier to foreclose on, as there was originally only XXXX lender for both first and second liens. I had signed over the property via the DIL to Aurora and to XXXX, as I thought that would be fair. I sent copies of the filed DIL by certified mail to all three companies. Aurora did not file with the county recorder 's office to showing ownership had passed to another bank, and could not, as they had already started foreclosure proceedings. The foreclosure proceeded and Aurora filed a motion to substitute a party XXXX Nationstar XXXX on the very day the foreclosure took place. They did not legally own the property until that time. Although the DIL took the property out of my name in the recorder 's office, the foreclosure in XXXX XXXX gave the property to Nationstar bank. With the judicial foreclosure in Oregon, the foreclosure ended any financial responsibility for the property. " This judgment shall not create a personal lien or liability against Defendant XXXX ... The Property is encumbered by a second position deed of trust securing a second loan also originated XXXX XXXX XXXX XXXX Funding, but then transferred to Aurora. Because both the plaintiff 's Loan and the second position loan are residential trust deeds and were originated at the same time XXXX XXXX Funding they are subject to the anti-deficiency provisions of ORS XXXX ( XXXX ). In no event should it be construed as establishing personal liability for any persons whose debt has been extinguished in bankruptcy or by an In Rem order granting relief from stay, but only to foreclose the deed of trust mortgage. In the event the proceeds of sale are insufficient to pay the amounts due to Plaintiff, Plaintiff shall not be entitled to any further judgment, including a judgment for deficiency. " The statute has been revised to say " after a trustees sale under ORS XXXX or after a judicial foreclosure of a residential trust deed, an action for a deficiency may not be brought or a judgment entered against the grantor, the grantors successor in interest or another person obligated on the note. " My responsibility ended on the day of the foreclosure.
08/28/2018 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • MD
  • 206XX
Web
This letter is to report the mortgage company named NationStar or Mr. Cooper for improper trade practice and failure to honor mortgage modification agreement/contract. My house was originally purchased in XX/XX/XXXX, and the mortgage loan later transferred to NationStar ( aka Mr. Cooper ) on XX/XX/XXXX. Due to loss of income and high expenses, I requested for the mortgage loan modification, which was approved. The approved package was received on XX/XX/XXXX with agreed 3 months trial period monthly payment of {$1700.00} from original monthly payment of {$2000.00}. Shortly before the trial period expired, I experienced further loss of income and called the mortgage company for further payment downward adjustment. I spoke to numerous Mr. Cooper representatives in regard to what could be done to lower the monthly payment and I was often told to file an appeal. I filed an appeal on XX/XX/XXXX. The appeal was later denied. I called Mr. Cooper after receiving the denial letter and asked what to do next. I was told to wait until after the XXXX of XX/XX/XXXX to resubmit another modification application because the current modification had to expire before I could resubmit another application. I did as instruct and submitted another modification in XXXX of XXXX. I was told by a Mr. Cooper representative that the original modification application and information would be used again to process the modification. I objected to that and explained to the Mr. Cooper representative that it did not sound right because my reason for reapplying was due to further loss in my income and the previous information would not reflect my current income status at the time. I questioned why the original information would be used again, but the representative insisted on using the original application again without allowing me to submit the status of my lowered income. On XX/XX/XXXX, the second modification application was submitted and was later denied. In the meantime, I was instructed by the representatives several times not to make any payment while my application for modification was under review. Each time I reached out to Mr. Cooper to ask for what help they could render, the options offered often include resubmitting a loss of income mitigation application, repayment, foreclosure or short sale. I resubmitted a loss of mitigation application again on XX/XX/XXXX and Called on XX/XX/XXXX to check on the status of the application, and I was told that it was denied again on XX/XX/XXXX, although I was not notified. After finding out that the Loss of Mitigation was denied again, my wife asked the Mr. Cooper representative on XX/XX/XXXX, what help the company can render to a home owner, avoiding us from losing our home. My wife asked what Mr. Cooper can do to avoid our family from losing our home and the Rep. told her, there is nothing they can do. Although a loan specialist was always assigned to me, but its always very difficult to speak to the specialist. I have been misinformed and misdirected by several Mr. Cooper Representatives regarding the modification applications. At this time, I have not received further information from the mortgage company. I have made complaints of mismanagement of our account to Mr. Coopers managers and they failed to properly investigate our complaints. They have put us in heightened risk of foreclosure because they are offering unfair and deceptive modifications. We have sort help with organization such as XXXX and they say that Mr. Cooper/Nationstar borrowers that come to them ALL have issues and complaints that are never addressed or resolved by Mr. Cooper representative.
04/07/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • GA
  • 30324
Web
After sending a certified letter to Nationstar requesting the removal of PMI and hearing nothing back, I called Nationstar on XX/XX/XXXX, and was emailed a form letter to mail or fax. I filled out the letter, and as I recall, I faxed it to them. After hearing nothing back, I called Nationstar XX/XX/XXXX at XXXX to ask if they had received the letter. I have a record of this call in my cell phone history. From memory, I recall asking if they had received the letter, and recall that they stated they had received a letter, but it did not give permission to order an appraisal. I assumed they had received my XXXX letter, but not my XXXX, so I faxed in the filled out form letter again. We ( my husband and I ) also mailed it in XX/XX/XXXX, regular post. ( They have since acknowledged receipt of that request form on XX/XX/XXXX. ) We received no response to our request within the required timeline ( 30 or 45 days? ). We contacted Nationstar again on XX/XX/XXXX ( XXXX ). From memory, the person we spoke to apologized and told us we would be contacted to schedule the appraisal within XXXX business days. No contact was made. After getting the run-around, we began keeping more detailed records. Having not received any further notice about the status of our request, we called again on XX/XX/XXXX. At this point, we spoke to XXXX ( at XXXX, who said she would call back with an update on our status, but never did ) and to XXXX ( XXXX ), XXXX ( XXXX ), and finally XXXX XXXX ( XXXX ). Due to the long timeline of our request process to this point, XXXX XXXX indicated that he " respects [ our ] time '' and provided his personal phone number ( XXXX ) that we could follow up with him on the status of our request. He acknowledged that the original request was received XX/XX/XXXX. He told us that the appraisal would be scheduled " by XXXX at the latest ''. Having heard nothing for another 3 months, we left voice messages requesting responses on our PMI request on the number XXXX XXXX provided on XX/XX/XXXX, and on XX/XX/XXXX ( at XXXX ). We never received responses to these inquiries. On XX/XX/XXXX at XXXX, we began a call that lasted XXXX hour, XXXX minutes, in an attempt to get a response on the PMI cancellation request. XXXX answered after we spent XXXX minutes on hold. Based on the nature of our request, she transferred us to XXXX in the customer service department. XXXX acknowledged ( his acknowledgement is audio recorded ) that the request was originally received XX/XX/XXXX. XXXX in turn transferred us to the Lead Supervisor for the evening, XXXX. XXXX indicated that they would escalate the priority of the appraisal request associated with the PMI cancellation request. We expressed our concern that this was the response we had received XXXX months prior with no action taken since. XXXX also acknowledged the XX/XX/XXXX initial data of receipt of the cancellation request. She explained that the request had been delayed in XX/XX/XXXX because their appraisal department was awaiting a signed cancellation request. We explained, and XXXX confirmed her understanding of, the fact that the document that they were waiting on had already been received in XX/XX/XXXX. She reiterated that the request had been elevated ( to XXXX XXXX ) and stated upon inquiry that there was no higher authority that she could disclose to us to whom we might seek further answers. She offered the assistance of the loan department in getting PMI cancelled more rapidly. A quick conversation with XXXX illustrated that this amounted to simple refinancing, and that is among the last things we would want to do with Nationstar.
11/16/2017 Yes
  • Payday loan, title loan, or personal loan
  • Title loan
  • Struggling to pay your loan
  • LA
  • XXXXX
Web Servicemember
***I do not have an attorney ( counsel ) yet and therefore I did not get an answer from complaint XXXX. I filed bankruptcy in XX/XX/XXXX and the attorney if ONLY handling my bankruptcy claim. I 've spoken to my bankruptcy attorney XXXX XXXX and he stated very clearly he has never received and documentation from Nationstar, and he does n't assist me with this matter**** ***Also, I 've been XXXX since XX/XX/XXXX as well ... ... ... ****Since I have not funds, I have also contacted HUD and filed a discrimination complaint as well. Explaining to them, I ca n't get answers as to why I still owe twice as much for a loan since XX/XX/XXXX, which was suppose to be a line of credit loan, which XXXX XXXX now XXXX assured me was all I was qualified for and I only borrowed XXXX at the most in XX/XX/XXXX, and because I was late with a payment, I was told that I could n't borrow again, and the terms of the line of credit was dissolved. My interest payments have averaged over $ 6,000.00+.yearly since XX/XX/XXXX In XX/XX/XXXX, after years of dealing with XXXX XXXX, I was offered a loan that they said was called a revolving credit loan ( line of credit ) up to {$50000.00}. I agreed to it because my credit was poor and I ended up taking it out, borrowing no more that XXXX. Soon after ( several months ) I told that the terms were forfeited because I was late with a payment. For years, XXXX XXXX was loan flipping with me.. Always offering me another loan to pay out the other loan They were always calling me to say, they would pay the other loan out and give me more cash. The interest was 31 % + and they were holding my house title as collateral. They always added credit insurance, document prep. fee, exam fee, credit investigation, origination fee, and so on. I wasnt given a choice to add credit insurance in the event I became sick and eventually XXXX. It was mandated with the smaller loan, but I was never afforded the opportunity to add it to the bigger loan. I feel I was targeted by XXXX XXXX, because I was a XXXX female with bad credit and I did n't know any better. I 've been reading lately on and I 'm so upset that they offered me a line of credit even though I have substantial equity in my home. They would periodically call and prey on me and offering me more money knowing that my credit score was extremely low and in XX/XX/XXXX, they knew my situation of needing money for my childs graduation. For over ten years, I paid just interest on the loan of {$6000.00} plus yearly, never able to decrease the balance. XXXX XXXX, which had changed its name to XXXX informed me in XX/XX/XXXX, that my I had a balance was still {$46000.00}, which they were now selling this loan to Nationstar. Since the transfer to Nationstar, Ive never been able to talk to a person that would give me the same information. They started saying I had escrow, they had all kinds of other charges attached. If I did n't pay the full note, the payment would go into another part of the account. I asked several times, what type of loan it was and was told by several people that it was hard to explain. There was a lot of hidden fees. I 've always paid my own property taxes. I just did n't get any breaks and then Nationstar started having people pass by my house to take pictures. I felt so intimidated and on the verge of a mental breakdown because Nationstar was threatening to take my only possession, my house. Again, I do not have an attorney at present, and once I 've gotten a response from Nationstar, with both this complaint and the one to XXXX, I will figure out my next step. Thanks XXXX XXXX XXXX ( no legal counsel )
07/05/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • VA
  • 22304
Web
I closed on XX/XX/XXXX on a Condo in XXXX, VA. XXXX XXXX ( XXXX ) was the lender and XXXX XXXX was the settlement company ( XXXX ). Ive had three additional lenders ( XXXX XXXX XXXX ( XXXX ), XXXX XXXX XXXX ( XXXX ), and Nationstar ( XXXX ) ) between XX/XX/XXXX and XX/XX/XXXX. I called on XX/XX/XXXX to find out why my mortgage was an additional {$200.00} for XXXX. I was told by Nationstar ( current servicer ) that my escrow is negative {$1600.00}. I asked how could that happen when I havent had the loan for a year. I spoke to XXXX in Escrow and she did not have an answer as to why the increase happened. When I asked what was transferred from XXXX, they didnt have those records. I told her I wanted to pay the amount Ive been paying until they get this straighten out. I was told if I didnt pay the full amount my loan would be considered late. So I paid the full amount to prevent that from happening.

She also told me there is an issue with my Master Condo Policy and HO6 ( Hazards insurance ). She transferred me to XXXX in the insurance department. XXXX did not know what was going on with my insurance. She stated I had Traveler as an insurer. I informed her it was XXXX and has always been. She said they didnt have my Master Condo Policy on file. I told her all of that should have come over from the previous lender. A lot of confusion talking to XXXX ; she understood there was an issue, but didnt have any answers. She asked me to have the Master Condo policy faxed to XXXX by the management office, which I did. The office gave me proof it was faxed, but when I called back they said they didnt have it. They also wanted me to have XXXX fax the HO6 to the same number. When I talked to XXXX, they said they had Nationstar as the lender and would send the policy again. To add to this insurance issue, XXXX said there wasnt a line item for the HO6 and I had to pay it XX/XX/XXXX. XXXX said my payment is due in XXXX, not XXXX. The HO6 has always been in my escrow. Two months was collected at closing, it was always covered in my escrow.

I called XXXX on XX/XX/XXXX to see if they could help figure this out. I spoke to Agent XXXX. All I got was a blame game and know answers. I called XXXX on XX/XX/XXXX. They said they didnt have anything to do with funds collected and to call XXXX XXXX. I called XXXX XXXX on XX/XX/XXXX. XXXX XXXX ( XXXX processor ) said I should call the person that did the loan, XXXX XXXX ( XXXX ). When I talked to her she understood it was a mess and said she would help. I explained I paid fees to them and XXXX to make sure things needed was done correctly at closing. Now my escrow is messed up and nobody seems to be of any help. She thought too much was paid for property tax. She told me she would have an answer when I returned from vacation on XX/XX/XXXX. When I reached out to her on XXXX XXXX, she said she could not find anything out.

I called the city about the taxes and they had not been over paid. Not only that, payment forXX/XX/XXXX XX/XX/XXXXfrom the previous owner did not get paid. Because they didnt get paid, I had to pay them, but I didnt know the funds came out of my escrow.

There was some confusion on the XXXX taxes. In XXXX I received a notice from the city stating taxes due XX/XX/XXXXnever was paid. There were late fees and penalties. The blame game again between XXXX and Nationstar. Finally Nationstar paid them and sent me a letter saying they were sorry they were late and I would not be accessed the fees.

In addition to this needing to be figure out, I feel I should not have to pay the extra money in XXXX. I hope you can help me.

08/13/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • CA
  • XXXXX
Web Older American
XX/XX/2015To The Office of the Consumer Protection Bureau and Attorney General of the State of California : I am requesting you investigate the practices of the Mortgage Servicer Nationstar. I am making this request on behalf of my client XXXX XXXX whose loan is serviced by Nationstar, the many consumers whose loan are being serviced by Nationstar and have been denied foreclosure prevention, Realtors who are being forced to accept the illegal practices in order to assist their clients, those consumers who may not even know that they are being subject to breaking the law due to illegal practices being carried out by Nationstar and finally the investors who loans are being serviced under Nationstar 's Master Servicing Agreement. Under Section 8 of the Real Estate Settlement procedures Act ( RESPA ), it is illegal for anyone to give or receive a fee, kickback or anything of value in exchange for referrals of settlement service business to a particular person or organization relating to a mortgage loan. The CFPB 's has made it clear illegal referral schemes in the real estate industry resulting in unfair treatment will be penalized. It is my hope that CFPB will investigate thoroughly the information I am providing. After numerous attempts by my client to modify their loan Nationstar has continually denied their modification overlooking most of the Federal and State laws put into place to protect consumers. At a later point in this letter I will detail those laws I believe are not being followed by Nationstar, but today I am filing a complaint surrounding the laws that violate RESPA in Nationstar 's Short Sale process which have been completely overlooked by CFPB. A Short Sale still involves a mortgage loan. On XXXX XXXX, 2015 my client received a letter from Nationstar stating they were qualified for the servicer 's Short Sale program ( attached ). I am the XXXX that listed my client 's home prior to the letter being issued in XXXX of 2015 to my client XXXX by Nationstar. The letter that Nationstar presented to my client 's did not detail the guidelines for their program and after reviewing them I understand why they did not detail the guidelines, the letter only confirmed with the borrower that they must accept the guidelines. During the Short Sale process I was provided an additional letter for my client and I to sign by Nationstar which was labeled " Validation '' ( attached ). Nationstar insisted that both the borrower and I sign this letter before allowing the borrower to move forward with the Short Sale. The " Validation '' consent allows a company ( XXXX ) that Nationstar is the parent company of to auction the borrower 's property. In the very fine print they disclose that Nationstar not the investor will receive proceeds from XXXX in the form of a 5 % buyer 's premium. The auction company is first and foremost a California licensed Real Estate Brokerage that Nationstar has set up to receive kickbacks on the properties it services for investors. This is most definitely illegal and for Nationstar to force the borrower, and any perspective buyer to participate in this practice is incomprehensible. I add that the perspective buyer is forced because in order to place an offer on a property the perspective buyer must give up their rights to using any third party service such as escrow and title and allow Nationstar to select the service where Nationstar receives compensation ; again this is a RESPA violation. Nationstar can not force any member of the public or the investor into illegal activity to receive financial gain for Nationstar. CONTINUED IN ATTACHMENT
11/10/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 90241
Web Older American
1. When loan documents were signed XX/XX/XXXX, Borrower was only given XXXX copy of the Notice of Right to Cancel.. 2. Nationstar, et al have refused to validate the debt when properly disputed under the Fair Debt Collections Practices Acts, but have proceeded with Foreclosure without validating the Beneficiary, or anything else requested. Debtor has submitted multiple Requests for Debt Validation. 3. There is no Holder in Due Course of either the Note or the Deed of Trust ( " DOT '' ). After the first Notice of Default ( " NOD '' ) recorded XXXX/XXXX/XXXX # XXXX that named XXXX as Beneficiary, the first Assignment XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX recorded XXXX/XXXX/XXXX # XXXX was 3 years after the NOD, and therefore XXXX and any subsequent Assignee could not be Holder in Due Course. 4. The latest Assignment by XXXX XXXX XXXX to Nationstar recorded XXXX/XXXX/XXXX # XXXX renders questionable how XXXX Bank XXXX. as Trustee could be Beneficiary with Standing to Foreclose5. XXXX Bank XXXX. as Trustee substituted XXXX as Foreclosure Trustee on XXXX/XXXX/XXXX # XXXX. 6. XXXX named XXXX Bank XXXX. Trustee as Beneficiary in the Notice of Default recorded XXXX/XXXX/XXXX # XXXX. 7. When XXXX disputed the Debt to XXXX and Nationstar, et al, specifically asking for proof that XXXX Bank XXXX. was Beneficiary after other Assignments, etc, Nationstar only sent copies of the Note and DOT with Statements. 8. In the Dispute of Debt, XXXX asked them to validate the debt by specifically responding to a ) why XXXX online Database shows the Investor/Beneficiary is XXXX XXXX XXXX XXXX XXXX, b ) how XXXX Bank XXXX. Trustee could be Beneficiary when the latest Assignment was to Nationstar, c ) how XXXX Bank XXXX. Trustee could be Beneficiary when the first Assignment to XXXX XX/XX/XXXX showed that the Loan did not enter the Securitization Trust, because XXXX was not in the Chain of Title required for entry into the Trust according to the Pooling and Servicing Agreement ( " PSA '' ) for the MASTR ADJUSTABLE RATE MORTGAGES TRUST XXXX ( XXXX XXXX '' ) had a closing Date of XXXX XXXX, XXXX and XXXX XXXX XXXX were not in the Chain of Title, according to the PSA found XXXX XXXX ,9. The Note was first Endorsed by XXXX Bank XXXX. to XXXX XXXX XXXX XXXX XXXX, but the Chain of Title in the PSA does not allow XXXX XXXX XXXX XXXX XXXX, XXXX. 10. Instead of verifying the Beneficiary and explaining the Assignment errors, etc, Nationstar simply substituted XXXX XXXX XXXX XXXX as another Foreclosure Trustee and had them record a Notice of Trustee 's Sale on XXXX/XXXX/XXXX as XXXX XXXX XXXX Recorder # XXXX. 11. Plaintiff started asking for a Loan Modification about XXXX XXXX. An agent of XXXX told him they could n't help him until he defaulted in payments & advised him to default. Plaintiff subsequently relied on the agent 's advice and stopped payments, & Plaintiff has since then submitted multiple Loan Modification Applications to XXXX, XXXX XXXX XXXX, XXXX and Nationstar since then, but they always ended up denying the Loan Modification, because they lost documents that were sent. 12. Plaintiff requested a copy of the Notice of Right to Cancel & received it by mail on XXXX XXXX, XXXX. TILA : Consummation of the Transaction occurs after all required documents are given to the Borrower, including XXXX copies of the Notice of Right to Cancel. Plaintiff sent a Notice of Rescission under TILA on XXXX XXXX, XXXX, within 3 days of Consummation. 13. Defendants refuse to follow TILA to either return the funds or file suit within 20 days to contest the Rescission, as XXXX v. XXXX XXXX XXXX
05/18/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 77429
Web
I 'm filing a complaint against Nationstar Mortgage ( NSM ) for a number of erroneous actions which have forced my home into foreclosure. These egregious actions were imposed onto my loan and NSM, has done absolutely nothing to make a mends since XX/XX/XXXX. In fact my loan has been forced into a series of modifications due to the original error on behalf of NSM and I 've been forced to do the best I can to pick up the pieces and position my loan back on track.My home was purchased with XXXX XXXX XXXX, on XXXX XXXX, XXXX, with an FHA funded loan, in the amount of XXXX. My taxes and insurance were all included in the monthly payments ; so as long as my payments were being made the responsibilities of tax and hazard insurance disbursements were the responsibility of my custodial mortgage servicer. My policy from XXXX Policy # XXXX, carried an annual premium amount which I was grandfathered into the amount of {$960.00}, at the time of purchase of my home, Effective XXXX XXXX, XXXX through XX/XX/XXXX.In fact, NSM was first notified of the policy due date the preceding XXXX XXXX, XXXX and I faxed them a copy then as well.I had no issues making my mortgage payments until my loan transferred to NSM after the first year. My problem began when I received a notice from my insurance carrier that my renewal payment was being request from ASI. See exhibit " A '' for my declaration page and the renewal notice which was sent to both myself and NSM. ( See Exhibit A ) In fact, I contacted NSM with my first notice and spoke with someone in the escrow department XX/XX/XXXX, to be sure this matter was being handled efficiently, especially since I had only recently purchased this home for my family and being a first time buyer in did n't want any issues. Although I was not XXXX about everything surrounding managing a mortgage, I did understand enough to know that all of my escrow was included in my monthly payments. I spoke with a woman which assured me that a check was being disbursed immediately and that I need not worry. I was comforted knowing that I had made the necessary calls to NSM to avoid any disasters with my first home buying experience. Unfortunately, my due diligence was not enough with this situation because XX/XX/XXXX I contacted XXXX, to make sure that the insurance payment had been received and I was advised that it had not! I immediately called back to NSM escrow department and emphatically demanded that someone make a mends to this situation, because XXXX had informed me the policy would lapse and be cancelled, if payment was not made by XXXX XXXX, XXXX. I called four separate times again to NSM and was told that 7 payments were overnighted to XXXX and all 7 were returned.When I called XXXX, to inquire as to why they were not accepting payments from NSM, they advised me that all XXXX payments had been made after XXXX XXXX, XXXX and the policy automatically was cancelled. Needless to say they could no longer offer me the same rate if they reinstated the policy. I was completely devastated at this point because XXXX, stated that they could not offer me the same rate and nowhere near close to the premium of {$960.00} which I had started with in XX/XX/XXXX, at time of purchase. I fought tooth and nail with NSM and ASI to correct this mistake and no one from either XXXX or NSM gave XXXX hoots about what had occurred. XXXX had failed to make timely disbursements to my hazard insurance carrier XXXX, and my policy cancelled along with the lowest annual cost of {$960.00}. XXXX, then force placed my loan into a policy which carried an amount of {$5400.00} annually.
08/22/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • MI
  • 488XX
Web
I went to make my XXXX mortgage payment and noticed that it increased from {$1500.00} to {$2200.00}. I immediately called Mr. Cooper and asked them what happened as I've never missed a payment since I've had my loan which was a little over two years. They informed me my taxes had increased significantly. They were able to lower my payment from {$1500.00} to {$1800.00}. I was thankful but very concerned. I'm a single mom with XXXX small children and am on a very limited budget. On XX/XX/XXXX, I contacted the treasurer 's office and they informed me there was a huge mistake on their end. When I had refinanced my home earlier this year to remove my ex-husband 's name off the loan, they removed all the past taxes that I had previously made. The office wrote me a letter, signed it and told me to submit this to the mortgage company as this will be sufficient to adjust my payment. I called Mr. Cooper minutes later and informed them of this letter. I emailed it over to them within the hour. They told me my XXXX payment wouldn't be adjusted in time, but my XXXX payment definitely would be. I called every week after that and was repeatedly told it's being worked on and to call back at a later time. I received correspondence in the mail ( XXXX Review Board ) on XX/XX/XXXX and emailed it over to the same email address as the letter. On XX/XX/XXXX, I called and was told that nothing was done with my escrow account and they realized there was an error made on their end. They asked me to forward them the original email I had sent on XX/XX/XXXX to a different email address as the one I had sent it to was incorrect. They repeatedly apologized and told me to call back the following Wednesday for an update. I called back on XX/XX/XXXX to find out that they still hadn't worked on it and they were actually going to increase my payment by another {$30.00}. They were using the original numbers instead of the ones that I had sent over. They also told me that an estimated bill wasn't sufficient enough information and the XXXX Board of Review letter wasn't either. Their solution is for me to have my loan modified. I called again yesterday, XX/XX/XXXX, and again, this man agreed that something was definitely incorrect on their end and that it needed to be corrected as soon as possible, but since it was after business hours, we would have to wait to call the treasurer 's office today, XX/XX/XXXX. He assured me he would call me at XXXXXXXX XXXX ( EST ) and we would call the treasurer 's office together to get this straightened out. I contacted the treasurer 's office and let them know we would be calling at that time. I didn't receive the call that was promised. I called them at XXXX today and asked for this employee and even gave them his id number only to find out he doesn't work today. After I found that out, I spoke to yet another person that assured me that she would call me back with a response by XXXX XXXX ( EST ) today. She called me at XXXX XXXX ( EST ) to tell me it's being worked on. I am supposed to receive an update at XXXX XXXX ( EST ) tomorrow, XX/XX/XXXX, however, I have completely lost hope and confidence in this company. I have told them I am struggling and that I can not afford this. They have no empathy as they have not admitted to any errors or inconveniences on their part. I need this corrected as soon as possible to put this entire situation to rest. At this point, I need to contact a lawyer to get this situated as they are unwilling to work with me or even listen to me. The treasurer 's office and I are making time to figure this out, but Mr. Cooper isn't.
09/12/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • WY
  • 82801
Web
Hello, I am writing concerning a fraudulent foreclosure which Nationstar Mortgage is attempting to perform upon my home. The loan originated with XXXX XXXX XXXX, in XX/XX/XXXX. With it being my first mortgage, I was not aware that it was originally set up incorrectly. Because there is more than XXXX acres with my home, I 'm now told that the mortgage should have been set up as a agricultural, rather than residential. When interest rates dropped in XX/XX/XXXX, my wife and I attempted to refinance. We were told by several banks that our mortgage could not be restructured since it had been set up incorrectly. In XX/XX/XXXX, we attempted a loan modification. XXXX informed me that they were only working with customers who were at least 90 days delinquent on their mortgages. Because we desperately needed a lower interest rate, we went delinquent so we may complete a loan modification. XXXX associates misplaced our paperwork during the first two attempts. Finally after the third attempt, and seven months into the delinquency, when all documents were viewed, XXXX informed me that the Certificate Holders of my mortgage did not participate in loan modifications. I had not been aware that XXXX was no longer the owner of my mortgage. Upon inquiry, I was told that the mortgage had been transferred to XXXX, XXXX, XXXX XXXX. This is also the address listed at the local Courthouse. However, if one does a XXXX search, this address is the parking lot of a XXXX XXXX XXXX building. I requested a phone number for this bank, and was given XXXX by a XXXX associate. The phone number is busy 24 hours a day. XXXX separate bank presidents of our XXXX XXXX Banks have done extensive research and found that XXXX XXXX has no connection to my mortgage. This may have contributed to the reason that XXXX could not complete a loan modification. I then attempted to complete a Short Negotiated Pay off with XXXX. My offer was under review when my mortgage was conveniently transferred to XXXX XXXX XXXX. The process then began with XXXX XXXX XXXX. It was basically the same story as XXXX. Faxing documents to complete a loan modification. If XXXX needed XXXX line of XXXX document, it was required that the entire file be re-faxed. Finally, XXXX also denied my loan modification attempt. I then attempted a short negotiated pay off. While my offer was under consideration at their underwriting department, my mortgage was again transferred, this time to Nationstar. The experience with Nationstar has been even worse than the XXXX previous. I have spoken to hundreds of associates, who give conflicting information. I have documented and recorded over XXXX phone calls with Nationstar associates. XXXX separate associates have informed me unequivocally, that Nationstar purchased my mortgage note. The information recorded at the courthouse still shows XXXX as the Trustee. Because of this discrepancy, I requested the name and address of my current lien holder. Nationstar has provided the current owner of the loan as : XXXX As Trustee, XXXX XXXX. I requested from Nationstar a phone number associated with this Bank. I was given XXXX. I have called the number three times. The information given confirms that there is no connection with my mortgage and this XXXX, ( or any XXXX. ) Currently, Nationstar is attempting to foreclose upon my home on XX/XX/XXXX. Because of all of these discrepancies, inconsistencies, and flat out fraud, they do not have the right to foreclose. Thank you very much for any investigation and assistance you may be able to provide in this matter. Time is of essence.
06/16/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • LA
  • 707XX
Web
I am divorced. I received the house in the divorce decree and my ex-husband signed a quitclaim deed over to me. He is no longer an owner of the home. He received a Chapter XXXX Bankruptcy discharge of the mortgage debt. I applied for a HAMP Modification and was approved for a 3 month trial payment, upon which after successful completion of those payments Nationstar Mortgage would send the final modification documents. Which would include a partial claim to FHA for any past due amounts of the mortgage and payment to the principal in an amount to get my payments down to an affordable amount. I did complete those trial payments on time and Nationstar sent the final Modification documents to be signed to complete the modification. BUT, they were requiring my ex-husband 's signature on the documents. After working with them, they told us that he had to sign everything, but the Promissory Note for the partial claim. My ex-husband and I signed the modification documents in front of a notary as required, and mailed them to Nationstar using the prepaid XXXX shipping label that they provided. I called Nationstar the next week to check receipt of the documents and make sure that my Modification was being finalized. I was told that my modification was NOT being finalized because they decided that my ex-husband would need to sign the promissory note too. Stating that the change was due to the Investor, XXXX, requiring his signature on the Promissory note too. I have maid a complaint to XXXX XXXX XXXX XXXX, was assigned a XXXX XXXX, who sent me an email stating that Nationstar followed up with her and sent her an email stating they were completing My modification now, However, that is not the case. They are not completing my modification. I recontacted XXXX XXXX and was told that even though FHAXXXX rules state that an ex-spouse 's signature is not required, because the Investor is requiring it she ca n't help me, because it 's a legal issue. I do not understand how Nationstar can change the requirements after we fulfilled what was required. I do not understand how Nationstar and XXXX can make requirements for a Promissory Note to the Secretary of Housing and Urban Development. My ex-husband, a non-property owner should not be required to make himself financially liable for a debt under that promissory note, as he has no interest in the property and received a discharge of the whole debt in his Bankruptcy. He will not sign that Promissory Note. Therefore, Nationstar will not finalize my FHA-HAMP Modification and my children and I are going to lose our home in Forclosure. After almost an hour on the phone speaking to XXXX of Nationstar 's Representatives, XXXX-Extension # XXXX, I still have no resolution. In that telephone conversation with XXXX XXXX, he stated that : Nationstar is following XXXX 's Guidelines that require my ex-huband 's signature on that promissory note. I asked him to supply me something in writing showing me that was XXXX 's rules. I wo n't be receiving anything to the effect, because they ca n't provide me with that information. He also stated : That if my ex-husband and I were n't married at the time we entered into that Mortgage, his signature would n't be required because of the QuitClaim Deed. That XXXX 's policy says that even though XXXX individual people were on the original mortgage, if there is a QuitClaim Deed, the other person who executed a QuitClaim would n't be required to sign. But, because we were married, he is required. That XXXX does n't take into account a Divorce. This seems to me to be discrimination based on marriage.
05/08/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 33414
Web
I got divorced inXXXX. Mortgage and all bills were to be paid by him until house sold and then I was to get alimony. He stopped paying mortgage I think in XXXX. I was contacted from Nationstar in XXXX and they were moving forward with foreclosure. I hired an attorney and was trying to work out a mortgage with them that I could afford. Attorney told me they will negotiate with Nationstar and they have won a number of cases for clients. THis was false. All attorney did was fill out papers and send to bank. I was not aware of this an and was told in XXXX XXXX I got a hamp loan. My monthly payments were more than original mortgage and I believe Nationstar miscalculated my gross income. I filed an appeal a and ended up getting rid of my attorney after paying a lot of money for nothing. Nationstar also told me I should have spoken to them without an attorney. I start making my payments in XXXX XXXX while waiting for them to respond to appeal. I travel for work so I am not home during week to get mail. Often I did not get to mail timely because of that Long story short they foreclose on me in XXXX XXXX even th though I was making my monthly payments. I did not realize I no longer owned the home until I did a public search to be sure my ex husbands name was off house. On XXXX XXXX I call bank and speak to my contact there. He said they will vacate the sale. That was done but judge set another sale date for XXXX/XXXX/XXXX. Bank tried to get that closed but court denied. I continue to make payments. I also in XXXX spent XXXX dollars to fix roof. Would I do this if I knew I did n't own property. In XXXX I started to make two half payments to bank because money was tight. They cashed first check at end of XXXX and returned the other to me. On XXXX XXXX I write note to bank saying I no longer wanted this home and I would pay them to rent for 4-6 months to give me time to save and find a place to live. I also asked for moving expenses. Never got a proper response from them about that. Just letters saying as of last they will get back to me by XXXX/XXXX/XXXX. On XXXX/XXXX/XXXX I return from work trip to find note on door stating they are going to rekey if I do n't call by XXXX that day. This was placed by realtor XXXX XXXX on THurs. I spoke with him and he understood how upset I was and told me he will speak to me next week. I get email with demands to vacate by such date with money amounts to them ( this will be added as a document ) Before I could respond I was served a vacate letter from an attorney. I call attorney she seemed pleasant and explained to her how the bank foreclosed on me and did not tell me until after and kept cashing my checks. She wanted proof which I sent and she said the bank is saying my bank statements with front and back of checks is not proof of payment. They then file for motion of writ possession. I have explained to bank I am single woman just trying to recover from what ex has put me through now they will add an eviction on my name which will make it impossible for me to even rent. I am willing to leave just need a little more time to find something and pack. I am XXXX and I work XXXX. I feel that Nationstar has not treated me properly and it appeared that even the people I spoke with from bank did n't know what was going on with my house. Then when they say they will get me an answer I am thrown an attorney after me with an eviction. I did try to work this out in XXXX. I would have been near out already if they would have answered me then instead of sending the same letter with a different date they would get me an answer.
07/15/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • XXXXX
Web
Nationstar LN XXXX XXXX & XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX CA XXXX An attempt was made to allow our client, XXXX XXXX, to complete a short sale. XXXX XXXX has attempted for YEARS to get a loan modification on his like illegally produced pay option arm loan ( please see attached brief dating back to XXXX illustrating the illegal nature of these types of predatory loans and their illegal use and lack of legal disclosure under State of California and Federal law ). It appears that for years Nationstar has required that XXXX XXXX resubmit documents over and over again only to lose them multiple times, and on at least 5 occasions demanding that he start over from scratch. It was also interesting to find out that the person whom XXXX XXXX was assigned to had only rarely returned his phone calls ( at the beginning of the loan mod process ) and then stopped speaking with him all together. Nationstars blatant disregard for FDCPA guidelines even drove XXXX XXXX to hire attorneys to help secure a loan modification with no avail. Recently, XXXX XXXX attempts to save his home were greeted with a denial and immediate Notice of Trustee action. I find this odd as Nationstar is still in the process of sorting out the illegal nature of XXXX XXXX loan with legal counsel. ( See attached document - XXXX XXXX loan has been declared ILLEGAL under California State Law. ) We further find it odd that Nationstar has refused to comply State and Federal law by refusing to speak with XXXX XXXX about other forms of loss mitigation if a loan modification would not work. Now, I know how Nationstar will portray this complaint. They will claim that everything we bring up is a lie but will offer no proof. They never do and I find it odd that they claim that the tens of thousands of CFPB complaints are all lies and that they are blameless for countless examples of loan and servicing fraud and malfeasance contained in not only the CFPBs files but the > 50,000 hits on XXXX when the term Nationstar Fraud is typed in ( apparently a vast conspiracy against Nationstar is taking place ).

What we would like to see happen : 1 ) Allow XXXX XXXX to at least do a short sale if you are now, after several years, declining him for a loan modification -- - the illegal nature of his loan should at least afford him that. 2 ) Postpone the current foreclosure auction set forXX/XX/XXXX 3 ) Start complying with federal guidelines for loan modification processing -- - we continually hear the same complaints over and over again about lost paper work, phone calls not returned, incomplete work, etc. etc. 4 ) Start complying with State and Federal laws. If the homeowner cant qualify for a loan modification, give them alternatives that are actually realistic ( NOT DEED IN LIEUs as we both know you DO NOT DO them in California. Especially when there are second trust deeds involved ).

I know that this will likely fall on deaf ears as Nationstars goal has never been to actually service their clients loans in a legal are ethical nature ( Nationstar is the only lender that we currently deal with that our clients that are current on their mortgages actually refinance for the sole purpose of getting away from your Company and their ill-mannered and questionable demeanor and servicing tactics ). I realize that by changing your name to XXXX XXXX that you believe that the internet and the general public will not remember the ills of your past, I am here to tell you that until you figure out how to actually service mortgages in a legal manner this will never happen. I look forward to your response.

04/11/2017 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Loan servicing, payments, escrow account
  • FL
  • 33024
Web
In XX/XX/XXXX I was notified that my loan was transferring from XXXX to NationStar Mtg. Prior to the loan transfer I had received and responded to notification that XXXX was in need of my homeowner 's insurance policy. This information was provided prior to the transfer date but the cancellation was not processed in time for the full refund to be sent to NationStar. After the transfer, XXXX refused to assist me with obtaining a full refund and continued to direct me to NationStar for assistance. Since the transfer of my second mortgage, I had to make numerous attempts to resolve this matter. All refunds issued were applied incorrectly, giving credit to my principal balance and payment instead of crediting my escrow account. Since the funds were never properly credited to escrow, NationStar analyzed my account and raised my mortgage payment. I have constant ; contacted them trying to resolve this matter but I am unable to get in contact with someone that can get this resolved. Last month, I finally received credit for the final refund amount and once again the funds were applied to my payment and principal balance instead of clearing the escrow account. Since the balance of the insurance refund amount was finally received ( although applied incorrectly XXXX, I contact NationStar to may my XX/XX/XXXX payment over the phone and to pay the amount needed to clear the escrow account. Although the conversation was very clear as to what the funds were to be used for ( call was recorded by NationStarXXXX ), once again the additional monies that should have been applied to clear the escrow advance, were once again applied to the outstanding principal balance. Once again I contacted NationStar to resolve this matter. After demanding to speak to a manager I was connected to a XXXX whose directly line is XXXX. XXXX could n't seem to show any empathy regarding my situation and displayed a terrible attitude while speaking with me regarding this issue. I once again went through the entire sequence of events starting from the point in which my loan transferred to NationStar back in XX/XX/XXXX. She finally assured me that she would get to the bottom of this issue and would resolve the issue within the next two weeks. It has now been over a month and I continue to place calls to XXXX at the number she provided. I 've left at least 4 messages for XXXX to contact me regarding this matter and still to this date have not received a call back nor has the issue been resolved ( based on NationStar 's website and mobile app ). Help is needed immediately with getting this issue resolved as I have exhausted all of my patience regarding this matter. My XX/XX/XXXX payment was due yesterday, XX/XX/XXXX and once again I am not able to make the payment because the payment amount is still inflated due to the fact that the principal reversal and the escrow advance has not been cleared. I have made countless phone calls and have spoken to a number of individual regarding this matter and no one seems be able to resolve this matter. I am hoping that the CFPB can help me connect to the correct individual at NationStar so an end can be put to this fiasco : reverse the additional principal payment applied in XX/XX/XXXX and credit to the escrow advance amount, remove the escrow requirement and change my payment so I can make my regular NORMAL PAYMANT of {$490.00}. Should anyone care to speak to me from NationStar or the CFPB, I can be reached at XXXX ( an no NationStar you can not add this cell phone number to your records. This is provided for a callback regarding this issue only ).
05/01/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 32526
Web
The original lender of my mortgage was XXXX and the closing date was XXXX/XXXX/XXXX. XXXX sold my mortgage to XXXX XXXX XXXX XXXX, XXXX on XXXX/XXXX/XXXX. Both of these assignments were properly recorded in the county records of XXXX County XXXX. XXXX XXXX XXXX XXXX XXXX either sold or transferred my mortgage to XXXX XXXX XXXX XXXX. XXXX XXXX was taking my mortgage payments from around XX/XX/XXXX-XX/XX/XXXX. On XXXX XXXX XXXX an assignment of mortgage was allegedly executed by XXXX XXXX XXXX XXXX F/K/A/ XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX , F/K/A/ XXXX XXXX XXXX XXXX XXXX is the assignor and XXXX XXXX XXXX XXXX is the assignee. The assignment was prepared by XXXX XXXX. This document was NEVER recorded in the county records of XXXX XXXX XXXX until XX/XX/XXXX.The assignment of mortgage was not recorded by XXXX Mortgage XXXX XXXX XXXX XXXX XXXX Mortgage XXXX XXXX . It was recorded by Aurora Loan Services and it is shown at the top left hand corner of the document when recorded return to : Assignment Prep Department Aurora Loan Services XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX. Aurora Loan Services acquisition date of the mortgage was XXXX/XXXX/XXXX. An employee of XXXX XXXX has stated to me that my mortgage was not put into the XXXX XXXX XXXX XXXX, XXXX until XXXX/XXXX/XXXX. Why would the owner of the mortgage XXXX XXXX XXXX XXXX XXXX XXXX XXXX Mortgage XXXX XXXX XXXX my mortgage to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX does not purchase mortgages? The assignment of mortgage from XXXX XXXX XXXX XXXX F/K/A/ XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and to Aurora Loan Services was never recorded XXXX County XXXX records. On XXXX XXXX XXXX the servicing of the loan was transferred from Aurora Loan Services to XXXX XXXX XXXX.Somewhere between XX/XX/XXXX-XX/XX/XXXX the servicing of the mortgage was transferred to XXXX XXXX XXXX XXXX.Then on XXXX XXXX XXXX Aurora Loan Services mysteriously decided to buy the servicing rights back and became the servicer of the loan once again.The lender was Aurora Bank FSB. Aurora Bank FSB is who the mortgage interest was being paid to and it is shown as such on the XXXX IRS Mortgage Interest statement.Lehman filed bankruptcy in XX/XX/XXXX and then changed their name to Aurora Bank FSB. Aurora Bank FSB went out of business and sold the mortgage servicing rights of all mortgages it was servicing to Nationstar Mortgage LLC. The XXXX XXXX XXXX XXXX XXXX investor look up tool on the XXXX XXXX XXXX XXXX XXXX web site states the servicer of the loan is currently Nationstar Mortgage LLC. The investor is shown as Lehman/FNMA non-laser. The XXXX # is XXXX. The first XXXX digits of the min # is the company ID # and that company is Auora Loan Services, not Nationstar Mortgage LLC. We have reason to believe that there is no true lender and the alleged mortgage debt was in fact charged off as a bad debt. I have requested Nationstar Mortgage provide information regarding a true sale assignments trustee name XXXX XXXX Milestone report and other information. Nationstar Mortgage LLC has produced SEVERAL copies of the promissory note. The trust is the only rightful entity that has the authority to foreclose. An endorsement on the promissory note was endorsed as pay to the order of blank. The person who endorsed the document is XXXX XXXX. XXXX XXXX was a notary from XXXX Co XXXX. XXXX XXXX is the notary on the assignment of mortgage from XXXX to XXXX XXXX XXXX XXXX XXXX On the promissory note XXXX XXXX XXXX the endorsement as an attorney in fact. XXXX XXXX has never been employed by XXXX XXXX
04/23/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • XXXXX
Web
Regarding complaint XXXX-XXXX My response is listed below XX/XX/2018 Nationstar Dba Mr. Cooper Customer Relations XXXX XXXX XXXX XXXX, TX XXXX Nationstar/Mr. Cooper : Your letter of response from Customer Relations Specialist, XXXX XXXX, is absolutely no help. Once again, it is just more rejections without any real reasons or direction. It is ANOTHER person not taking the time to understand the entire situation and quoting me policy and hoping I will just go away. I do not understand why it is relevant for Mrs. XXXX to request that I provide the names of the individuals we have dealt with in regard to the fact that I was TWICE told that my loan could be refinanced. Then both employees disappeared and supposedly no longer worked for the company. Mrs. XXXX could have taken the time to look at company records and if they were maintained, she would see the correspondence. I provided you with the time frame for both of the failed refinancing attempts. The lack of continuity of information and personnel at Mr. Cooper ( Then Nationstar ) has provided a convenient way for you to dismiss the facts of this matter that I have been calling and requesting assistance for the last several years. Once it was determined that refinancing wasnt an option, we tried a loan modification as suggested. We were again denied, but the stated reasons didnt apply to us and no one would explain why. That is when I filed my first complaint. Now we are being told that we dont qualify for the Flex Modification program since we do not live in the property AND our account is less than 60 days delinquent. Mr. Cooper was fully aware of this and attempted to qualify us for a loan modification program when they knew in ADVANCE that we had zero chance at being accepted. Why werent we educated or placed in a different loan modification program that doesnt require owner occupancy and/or being in default on your loan? Instead you spent months requesting documentation for a loan that had no chance of being approved according to your own statements. Mr. Cooper was well aware of the circumstances surrounding this matter, as I had been in communication with your company for what is now years, trying to get help. Mr. Cooper obviously has no incentive to refinance or modify our loan since we are current. Plus, the terms of the loan recently changed with the interest rate going up and principal repayment being added to the monthly payment. Mr. Cooper is now making even more money and providing me NO CUSTOMER SERVICE OR ASSISTANCE OF ANY KIND. Finally, Ms. XXXX states that we can always apply for a refinance. And if Mr. Cooper determines that the account is not eligible for a refinance option, and you are unable to maintain monthly payments, you may reapply for modification assistance. You wants us to just start this whole process all over again. This has been going on for years. How is this legal? The key part of her comment is if you are unable to maintain monthly payments. It seems that the only way to get any help is to stop making payments, which does nothing to help the lender, destroys our credit, and perpetuates the housing crisis. You are forcing me to become delinquent. Should I go through entire process again, there is no guarantee that we will be accepted, or even that anyone will provide clear information or direction in this matter. Why is that too much to ask for? FAIR RESOLUTION would consist of : A legitimate attempt to refinance or modify our loan. A single point of contact that understands the law that will provide clear direction. Sincerely, XXXX XXXX
02/10/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 94589
Web Servicemember
We were in a hardship keep your home California approved us for XXXX keep your home California send a check to Nation Star with the letter attach stating that XXXX XXXX XXXX is in a hardship to lower our mortgage payment nation star received the check on XXXX XXXX, XXXX on XXXX XXXX XXXX they made two payments for XXXX and XXXX and the amount of XXXX they were instructed to do a RECAST which means our payments would go down that process is only supposed to take 30 days we are now in XXXX still no recast that process is only supposed to take 30 days we are now in XXXX still no re-cast I have talked to so many people in customer service and supervises and all they 're doing is giving me the runaround my mortgage was due on XXXX XXXX, XXXX and they still have not provided me with any information regarding my mortgage I am very frustrated keep your home California approved us because we were definitely in a hardship and all Nation Star did that money was made two payments and at that time we was not late we have never been late and our count has never been in delinquent those two payments they may was not authorized by me or my husband they took it upon themselves to do what they want with the money and now they 're taking their time doing the recast husband they took it upon themselves to do what they wanted with the money and now they 're taking their time doing the recast nation Star supervisors have gave me extensions and promised they would call me back what a day I still have not received any phone call from no one from Nation Star is like they are taking their time with that amount of money it should not take that long time I was informed that it only takes 30 days is taking more than 30 days I have emails and I also have a document from Keep Your Home California stating that we have been approved and then Nation Star should send us paperwork so we can do the re-Cast at this point I do n't know what to do my hands are tied this is my first home my husband is a retired military out of the XXXX XXXX and I 'm just so frustrated that they can just do people in you kind away and they just do n't care I do not want to lose my home considering is my first home I talked to the supervisor name XXXX XXXX XXXX she has emailed me but she has n't got any where they having gave her an update on the situation in hand I 'm typing this letter hoping you can really help me I 'm lost for words my hands are tied nation star just does n't care when I call I got names I got extensions I had three supervisor promised me they will call me back still waiting on those calls it 's like they do n't care and I truly wonder you know if they were in my shoes what would they do we 're talking about my first home we purchased XXXX XXXX I do not want to lose my house but at this point I do n't know where I can turn I am not getting anywhere with Nation Star they give me the runaround they say things that I know it 's not true just to give me off The phone and I really hope you guys can really help me get in contact with Nation Star because this is truly not a laughing matter this is my home and they do n't care I know for fact it was against the law to make those two payments because we was not late we was current I think I mentioned before we have never been late when they receive the money they also receive instructions what to do they just made two payments like they just did n't care it was a letter XXXX to the check ..!!! The company name is Nation Star and they are out of XXXX Texas XXXX XXXX XXXX XXXX XXXX I hope you can really help us thanks for your time
03/31/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 32233
Web Older American
I am contacting you regarding Nationstar Mtg. and XXXX. I started a modification with Nationstar in XXXX, XXXX. I was told by my loan mod. Specialist that I did n't have to worry about the escrow account because they had received XXXX of dollars from the US Treasury Dept. which would cover my escrow account because I qualified. I made my payments every month on time and in XXXX, XXXX received a phone call from one XXXX XXXX, who said she was calling to set up an escrow ; I gave her the information given me by XXXX XXXX, the mod. Specialist and XXXX said she would get in touch with him and if anything was different she would call me back and we would set up the escrow account and I agreed and thanked her. Received no call back from her so assumed all was well. Now XXXX, XXXX, Nationstar returned my mtg. payment. 4 times, when I contacted Nationstar they said it must be my bank and I should go there, so I did, the vp of the bank said he saw no problems with my elec. Pay account but sent it himself. Again, it was returned the next day. At this point I sent an email to the ceo of Nationstar, XXXX XXXX, who obviously sent this to one XXXX XXXX, upon talking to XXXX he tells me I 'm 5 months behind, told him I was not and sent him by copy and paste all my pymts from the inception date of my mod., XXXX, XXXX. Then he says I did not qualify for the escrow funds and we begin working through a catch up payment process. I made numerous payments of XXXX and XXXX pymts of XXXX, and he continues to tell me I am behind. Really!!! Now, XXXX XXXX, XXXX I receive foreclosure papers from XXXX saying I have n't made any payments since XXXX, XXXX. Lies!!! I went to court for mediation hearing in XXXX, XXXX and the XXXX attorney and I went to a small room and I had everything documented down to names phone numbers my bank statements signed and stamped by the vp of the bank and had recorded every conversation and promise. After the attorney reads and hears all that was done he said, " this is Nationstars fault, '' not yours. Please do n't show these papers to the judge and I promise you we will get you another mod. completed that is also affordable for you with the escrow starting at the beginning. I hesitantly agreed. Now, Nationstar mod. Dept has only returned 2 phone calls from the 22 messages I have left and this XXXX told me I did n't qualify for a mod. How can he even know if I qualify or not when I have filled out no paperwork regarding the same? If I was approved before they screwed it up why ca n't it be the same modification but, beginning it with the escrow included. I am at my wits end and do n't want to lose my home that I have owned since XXXX XXXX. Honestly I do n't even think XXXX, which Nationstar is aware of because they needed letters documenting this from my XXXX XXXX. But, the point is, just like this attorney told me, NOT my fault, but the FAULT OF NATIONSTAR. I can not afford an attorney and they know this so I am reaching out to you and intend to send emails to XXXX XXXX again along with email to U.S. Treasury dept., the White House, the Florida Financial Accountability Dept., Dodd Frank and XXXX XXXX, Gov. XXXX XXXX and any other that will listen and see the injustice that has been poured upon me and most expressly with the attorney saying, " not your fault, it is Nationstars fault. '' So with this being said, what am I to do?? Any and all input or suggestions would be greatly appreciated concerning this great injustice that has been poured upon me. I have another court hearing on XXXX XXXX, XXXX. Please advise I pray. XXXX XXXX
01/09/2017 Yes
  • Mortgage
  • Reverse mortgage
  • Loan modification,collection,foreclosure
  • TX
  • 78028
Web Older American
Reverse Mortgaging Servicing Department, Champion Mortgage, contacted me after the summer XXXX to discuss payment of back taxes. I explained, and followed with a letter, that I was diagnosed with XXXX in XXXX XXXX and again in XXXX XXXX, underwent a XXXX in XXXX, a XXXX and XXXX XXXX XXXX XXXX and was trying to : 1. get back on my feet financially and 2. was going to market the home and should have it sold by the end summer XXXX. I was told that there was not a re-payment plan available and if the taxes were not paid the house would be placed in foreclosure status. Several months went by and I was contacted by a representative almost weekly inquiring as to my resolution to which I replied that I was close to obtaining the funds they had requested and would have it paid by the end of XXXX XXXX. In XXXX I was told the account had been sent to their attorney for foreclosure but they would continue contacting me. I explained to the representative and wrote a letter of explanation that I was confident funds would be received and not to file for foreclosure making me incur legal expenses. To my surprise, I received a petition from their attorney in XXXX with a respond deadline of 38 days which should be on or about XXXX XXXX, XXXX. On XXXX XXXX, XXXX I mailed, overnight, a cashiers check for the full amount for taxes requested by Champion Mortgage assuming the suit would be dismissed. The following week I received notice that the suit was in place and I also owed Champion Mortgage the money I received for repairs to my home. I called a representative who explained that my check was received but sent to the wrong department as they assumed it was an insurance issue. I explained that a detailed letter accompanied the check with no response from the representative. The representative said the cashiers check had been forwarded to the correct department on the XXXX ; however, my loan was still in default as Champion had just funded ( I believe she said that day ) the XXXX taxes and unless I paid {$8800.00}, the foreclosure status would remain in place. I explained that I paid the deficiency required in the suit. The representative said that was the old amount, and I had to pay both the old and the new. I asked the representative to have Reverse Mortgage apply the cashiered amount, remove me from foreclosure status, and asked if I could pay the XXXX taxes over the next few months as I was going to sell home. I was told there was no re-payment plan available and they were returning the funds they received from me, back to me and to pay the new amount and the home would remain in foreclosure status. I paid {$36000.00} with a cashiers check on XXXX XXXX. I received a check from Reverse Servicing ( not cashier ) on XXXX XXXX without any accompanying explanation. That same date, I received a letter of delinquency that I owed XXXX. Nothing in the latest letter provides information that my home is subject to foreclosure, only the amount due of XXXX. I explained to more than XXXX representative that property taxes in Texas are due on receipt and not delinquent until XXXX XXXX. I still receive at least XXXX call a week asking when I am going to take care of the taxes and that there is nothing that can be done except to pay the old and new amount or lose the home. I explained to the representative that there had not been a demand made by Reverse Mortgaging for the XXXX taxes as they were not delinquent. This situation has caused a tremendous amount of unnecessary stress on my health as well as my wife, as well as impacting my ability to focus on work.
08/12/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 92028
Web
We have been trying to get a hold of Nationstar to assist us in foreclosure prevention. It has been most frustrating as everytime we call we are routed to the XXXX. We tried to reach the assigned dedicated specialist however he has not been available. The situation is that due to a severe hardship we fall behind, and when we called to get an amount to pay last month, we were told to pay approx {$27000.00}. Then a few weeks later it was approx $ 30K. Both a letter and the bank statement showed {$30000.00}. In addition when we spoke with one of the representative, XXXX XXXX, he advised that we continue to work on getting the amount in as soon as possible but try not to go over XX/XX/XXXX, as at the point it could go over to the attorney to set a date. Prior to it going to the attorneys, they could accept that amount. We have been calling since last week, and each time we called we received a different amount to pay. Yesterday after speaking with several representatives that are working out of the XXXX, we received different information, then when transferred to the US reps, we received still different information, and we were advised to call the attorney 's office - XXXX. We called the attorney 's office and Spoke with XXXX, she advised that she could not give us any amounts as that would have to come from Nationstar. It seems as if they are playing games as we are getting close to them setting the date of the sale. Since we were not getting any replies from anyone at Nationstar, we sent a payment of {$30000.00} based on the last statement showing {$30000.00} because we do not want our home to be foreclosed. The amount has now been received as I called the bank and the payment was confirmed, however, it is in a suspense account so it is still showing our account outstanding for the payments. This is most disturbing as the payment amount makes our payments current to XX/XX/XXXX with approx. another {$1400.00} extra. We believe they are taking advantage of the situation to set a sale and charge more money as they are now charging us {$37000.00}. Again, when we called the attorney 's office we were advised that publication of the XXXX had not been ordered by Nationstar as of yet and this was Yesterday XX/XX/XXXX. Today we were also advised that there was no sale date. Yet we are receiving notices that a XXXX/XXXX/15 sale date was set by Nationstar. In the past we have had issues with how they calculated insurance, a few times when we actually had insurance they force placed a policy and charged us over {$4000.00} for the year. In addition, our taxes were miscalculated and ended up paying more for our monthly mortgage payment. We did call them but it was not an easy or quick resolution. SO this latest stint of having them route us to representatives using Dialers where they ca n't transfer us per some agents to US Representatives is just a travesty when we are dealing with a very serious situation. Even when we told one of the representatives that we were going to file a complaint for their mistreatment of our account, she merely said, '' Ok, it is your choice ''. We do n't believe that having people who do n't care or understand the seriousness of these situations should be allowed to handle these types of accounts. We are not deadbeats as the bank makes us out to be. We too were victims of the dreadful recession which caused my company to transfer out of XXXX to XXXX. The dedicated specialists we had in the past were very helpful, however as of late, it has been very frustrating not being able to speak with someone with authority.
10/17/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • VA
  • 22304
Web
I have a 30-yr fixed mortgage with Mr. Cooper ( formerly Nationstar ). On XXXX/XXXX/XXXX, Mr. Cooper deducted my monthly mortgage payment, as my account was set to auto draft. However, the amount taken was almost {$900.00} more than shouldve been taken out. I logged on to XXXX and found the source of the problem the escrow analysis was completely wrong : - The amount of city tax listed as being paid in the prior year was roughly half of what had actually been paid, creating a shortage - The amount of hazard insurance paid last year was listed at {$0.00}, another obvious error - A completely bogus miscellaneous tax was listed that created another huge shortage I called the company on XXXX/XXXX/XXXX and was able to speak to a supervisor named XXXX, based in AZ. I explained the problem to him, and he seemed to agree that an error had been made by the company. We came to an agreement that he would reverse the unexpectedly larger payment, and I would pay the correct amount once they straightened out the faulty escrow analysis. He put in a request to reverse the payment, which partially went through the next day. ( The amount refunded was equivalent to an old mortgage payment, leaving around {$900.00} in suspense ). He assured me that I wouldnt have to worry about accruing any late fees during this time. I called on XXXX and spoke to a team lead named XXXX, based in TX. She looked in my account and found that XXXX had indeed escalated the issue to their tax vendor ( who I learned is XXXX XXXX, but the analysis was still not corrected. She assured me not to worry about any late fees, but I was starting to get concerned that I did not have this in writing yet. A week later, I had not heard any new information from the company. I called and spoke to a manager named XXXX XXXX. At this point my main concern was getting written documentation that I would not be charged any late fees while the company fixed the escrow analysis. She repeatedly refused to give me anything in writing, saying that it was not their policy to do so, and that since the calls were recorded and the account was annotated, it was already in writing. Not buying this explanation, I demanded to speak to someone who had the authority to give me something in writing. She said one her supervisors would call me. Not surprisingly, I did not receive a call from anyone at Mr. Cooper, I called XXXX back directly on XXXX and said I needed to speak with someone who has the authority to give me written documentation that I will not be charged any late fees while they fix their error. She eventually relented and talked to her XXXXupervisor ( XXXX XXXX ) and said he would be emailing me by COB. I didnt trust that this would actually happen, but I did get his email address from XXXX and emailed him directly. Fortunately I did get this response from him : I do not yet have an exact timeframe on when the escrow issue will be corrected. We are in process now and XXXX is monitoring for updates. I can assure you that any late fee for the month of XXXX, if charged, will be waived. So as of today ( XXXX ), I do have an email stating that I wont be charged any late fees, but I still dont have the updated escrow analysis with the correct payment amount. There is no way on Mr. Coopers website for me to pay any amount other than what they have listed ( which includes the erroneous large escrow amount ). My main concern is having this corrected before the payment is 30 days past due, at which point I worry about it getting erroneously reported to credit agencies and damaging my credit.
04/13/2017 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • AZ
  • 852XX
Web
I was approved for a standard modification of my mortgage in XX/XX/XXXX. The Trial Payment Plan ( TPP ) stipulated that payments of {$1600.00} would be due in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. I paid {$1600.00} on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. ( This is my second complaint against Nationstar Mortgage related to my mortgage modification. I learned in XX/XX/XXXX [ last month ] that my modification had been terminated for not making a payment, even though I had. Nationstar ultimately responded and said they had made a error in applying my XX/XX/XXXX TPP payment. As of XX/XX/XXXX, my TPP had been reactivated by Nationstar. ) Nationstar told me in a letter dated XX/XX/XXXX : " Once the XX/XX/XXXX trial payment is made the final loan modification documents will be sent to be reviewed, signed, and returned. '' That 's not at all what 's happened though, and I ca n't believe mere weeks have passed and now no customer service representative at Nationstar can give me a straightforward and consistent explanation of why Nationstar is not sending me the final loan modification documents. Every time I call, I get a different story, including some that are blatantly untrue based on Nationstar 's letters to me last month. Nationstar 's website now tells me that I owe {$5200.00} due on XX/XX/XXXX, even though I my TPP payments in XX/XX/XXXX AND XX/XX/XXXX ; that I made a partial payment, which never happened ; that my account is overdue ; and that I paid {$4700.00} on XX/XX/XXXX, which is not true. I paid {$1600.00}, just as the TPP specified. I spoke to a Nationstar representative in the loan-modification department two days ago. He told me the system showed I had paid all XXXX of my TPP payments and my account was marked as forbearance ended, which he explained meant I had successfully completed the TPP and that the website 's information was incorrect because it had n't been updated. He told me to give the system two days to self-correct and call back Wednesday ( today ) to make sure my documents were on the way. When I called today, I spoke to someone else in the loan-modification department. He was completely unhelpful. He told me my TPP was terminated in XX/XX/XXXX because my payment was reversed. This never happened, and the error Nationstar made in applying my payment to the TPP was for XX/XX/XXXX payment anyway. I told him he had his facts wrong, and he said he was going by what the system told him. ( Odd his colleague saw completely different facts in the same system just two days ago. ) I read him one of the letters Nationstar sent me in XX/XX/XXXX in which they acknowledged their error and confirmed that I was once again active in my TPP, with only XX/XX/XXXX payment pending before receiving my modification contract. He said he had no record of Nationstar acknowledging such facts to me so I emailed one of the letters to him ( XXXX ). He received my email with the letter attached and told me he 'd be submitting it for " escalation. '' I asked how long that would take, and he said at least two weeks but probably longer because the number of accounts submitted for escalation had risen considerably lately. The problem -- besides the obvious errors -- is that XX/XX/XXXX is nearly half-way over. My TPP is over this month, during which I am supposed to sign a modified contract for my mortgage. I do n't have time to wait two or more weeks before Nationstar takes action on my case. I REALLY need this modification because I ca n't afford what my mortgage payment would be without the modification.
07/20/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • FL
  • XXXXX
Web
I paid my mortgage with Nationstar/Mr. Cooper for many years with absolutely no issues. Suddenly one day I was contacted and told that I owed them {$10000.00} because I had not been making payments on the force placed insurance they added to my account. they told me I was in foreclosure and that I needed to reinstate the full amount immediately. Although I have an excellent job as a XXXX at the XXXX XXXX XXXXXXXX I did not have that kind of money sitting around. I tried to get to the bottom of this and find out how and why I owed them this money. I had been making my mortgage and impound payment every month -- when I tried to get answers I got the runaround from Nationstar. This has been going on for several years. I have worked with third parties, Attorney 's and even XXXX to try and get to the bottom of this and to get it resolved. Nationstar has obstructed my efforts to resolve this matter and have now set a foreclosure sale date for XX/XX/XXXX. Nationstar has a history of running force placed insurance scams and settled a class action lawsuit for XXXX XXXX in the last year. I believe I am a victim of one of these scams. I never received any correspondence or notification of my insurance not being paid or of any lapse in my policy. Instead out of the blue they came out me and demanded full payment. I want to file a formal complaint against Nationstar/Mr. Cooper for unethical mortgage servicing practices, fraudulent charges relating to force placed insurance and obstruction of access to solutions to fix this problem. I have worked as a XXXX in the XXXX XXXX XXXXXXXX for 30 years and have the means to afford my mortgage payment. When I took out this loan I was misled at origination as to the interest rate and the terms of my loan and was under the impression that my hazard insurance was impounded. I have actually never been able to get a clear answer on this point because I am quite sure that I was paying impounds on this account for years and that somehow either the insurance may have lapsed or Nationstar did not have the updated insurance information and decided to add their own on top of the policy I was already paying. Either way, there was absolutely NO correspondence, NO notification and no advance warning of this delinquent amount. I was completely blindsided by Nationstar telling me I was {$10000.00} behind and that I needed to immediately reinstate in full. I was not in a position to do so and began trying to negotiate. They did NOT negotiate in good faith and did not try and work things out with me. There were multiple affordable options that could have been explored to solve this problem -- loan modification, recapitalization of the delinquent amount into the balance, forbearance agreement or repayment plan. However, I was never able to make ANY progress with Nationstar. Their agents obstructed the process and would not engage in any type of fruitful or fair negotiations, even after hiring third party assistance and legal help. There are multiple federal, state and internal programs that are available to help homeowners in my situation. This is exacerbated by the fact that Nationstar/Mr. Cooper likely added force placed insurance to my account without any notice to me. Nationstar has already settled a class action lawsuit relating to this activity for {$76.00} XXXX because they received illegal kickbacks by adding force placed insurance on accounts. I should not be held hostage by their unethical actions and should not be forced to pay fabricated late fees and other associated fees that are not legitimate.
11/06/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 75070
Web
11/6/15Nationstar Research Reference # XXXXXXXXNationstar Loan # XXXXGood Afternoon XXXX Service Personnel, My Private Mortgage Insurance removal process with Nationstar mortgage began on XXXX XXXX, 2015 when I faxed over the necessary forms to start the removal process. Two weeks later the Escrow & Insurance arm of Nationstar called me to discuss the process and ensure I met the criteria before moving forward. The criteria for PMI removal consisted of being up-to-date on all payments with no late fees or penalties as well as having been in the home for 2 years along with a Loan-to-value ratio of 80 %. I met all the criteria and was within 2 months of being at my home for 2 years. Since the process takes over 3 months to finalize there was no worry of the two year time frame. As far as the value was concerned we needed an appraisal to ensure an 80 % LTV. Based on my recent city of XXXX, TX tax appraisal I was sure I would be at 80 % or below. On XXXX XXXX, 2015 an approved and required Nationstar appraisal was completed, at my expense. The tax appraisal came in at {$300000.00} and Nationstar 's appraisal came in at {$300000.00}. Regardless of which value we use my LTV was below 80 % which Nationstar acknowledges 100 %. Now the fun apart, apparently Nationstar forgot to tell me it was 75 % not 80 % LTV for PMI removal. If this very important fact was not left out I would never have started this process. As such, Nationstar and I have been going back and forth since XXXX, 2015 with no resolution in sight. The hardest part is getting someone on the phone who can understand this since they keep telling me its 80 % LTV and I should not have PMI but then I get a letter or email telling me its 75 % LTV. It 's very difficult to get senior people on the phone that understand and can assist. Every time I call I get a new person who has to get back to me because they do n't know what 's going on. Naturally, Nationstar disputes their customer service associates are uninformed and believes I am incorrect because they state they have no records of this. As such, I decided to test their allegation that there is no record. On XXXX XXXX, 2015 I made XXXX phone calls to their customer service hotline at XXXX XXXX XXXX XXXX. The first one was at XXXX C.S.T. and I spoke with XXXX and second one was at XXXX C.S.T. and I spoke with XXXX. Both were very professional and polite and I asked them both about my PMI removal and LTV requirements and received XXXX different answers. XXXX advised me it was 75 % LTV for PMI removal and XXXX advised me it was 80 %. I asked both to double check and they both did. How can this be? How can XXXX different customer service reps looking at the same account come up with XXXX different PMI removal LTV ratios? As you can see, Nationstar needs to ensure its customer service division is better trained since consumers rely on this data to make very big financial decisions. I can also run this experiment again and again and I 'm sure I will get XXXX different answers each time. Lastly, I still want to work with Nationstar and keep them as my mortgage company but I do want them to remove my PMI as a token of goodwill. I remain a good, loyal and timely paying client who only wants what 's rightfully his based on the information I received from Nationstar. I come to you as my last option ; no one else is willing to help me. Not the mortgage company or their customer service division or the XXXX. If there is anything you can to do assist please do. Thank you in advance! Thank You, XXXX XXXX XXXX XXXXXXXXXXXX
07/18/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 34243
Web Older American
The servicing of our home mortgage was transferred from XXXX to Nationstar Mortgage XXXX/XXXX/XXXX. We always pay on time. XXXX XXXX Nationstar started reporting our credit XXXX days late which was wrong. How do you instantly go XXXX days late anyway?? This continued for months. We sent certified letters to all the Credit Bureaus and the officers of Nationstar explaining this and they did nothing! I then personally met with our Attorney General for Florida, XXXX XXXX and attorney XXXX XXXX head of consumer protection for Florida. I was assigned an attorney XXXX XXXX to help us. XXXX connected me with XXXX XXXX inside Nationstar Mortgage who was suppose to help us. After literally months of communications with XXXX and email copies to XXXX XXXX as a witness to this in the Florida AG Office, finally in XXXX XXXX Nationstar stopped reporting the false information but DID NOT REMOVE THE MONTHS OF WRONG HISTORY OF BEING 120 DAYS LATE WHICH HAS MASSIVELY HURT OUR CREDIT AND IN TURN OUR BUSINESSES AND OUR LIFE.! FROM XXXX XXXX to right now I have sent countless emails to XXXX at Nationstar to remove this deliberately false damaging history with no response except that he can not help me. I just hired XXXX XXXX to help remove this false history, I subscribed to XXXX reporting and have them resending a complaint to Nationstar to remove this. The fact that it is impossible to go from paying on time to XXXX days late the very next month with no progression of lateness i.e., XXXX, should be conclusive enough proof for anyone that there is a serious error here! We have documented receipts from Nationstar every month showing the amount we paid to them, the date paid and what it paid i.e., the specific mortgage. We have XXXX separate mortgages on XXXX different pieces of property, XXXX being our homestead and Nationstar has falsely reported XXXX days late for months on XXXX loans that are always paid on time. We own and operate several businesses and the distruction of our credit by Nationstar Mortgage has already cost us well in excess of {$100000.00} in damage because we are not able to access the normal capital we use each year to operate our businesses. We have had to lay off employees, miss growth opportunities and shut down parts of our business because of the direct damage to our credit. Although we have worked very hard for over XXXX years and have XXXX dollars in equity in property, equipment and our businesses, we are now unable to get any credit from any source because of the attack on our credit by NationstarMortgage. One last added piece of information that shows how corrupt Nationstar is, in XXXX XXXX, the same month they started falsely reporting our loans as being XXXX days late, THEY THEN BEGAN EXTORTING XXXX OF MORE DOLLARS PER MONTH ON OUR LOAN PAYMENT FOR OUR HOME. THEY FIRST TRIED TO INCREASE OUR $ XXXX monthly payment to $ XXXX+ FOR NO REASON AND AFTER DAYS OF FIGHTING THEM BY PHONE, THEY SAID " WELL WE CAN CUT THAT INCREASE BY {$500.00} PER MONTH '' WHICH MEANT WE WOULD ONLY BE EXTORTED TO PAY AN EXTRA $ XXXX WHICH WE HAVE HAD TO PAY OR THEY WOULD AS THEY STATED TO US XXXX PUT US INTO DEFAULT IF WE PAID ANYTHING LESS THAN THE AMOUNT THEY TOLD US TO PAY '' I SAID WHAT IF WE MAIL IN THE REAL AMOUNT OF THE LOAN AND THE REPRESENTATIVE SAID " WE WILL NOT DEPOSIT YOUR CHECK AND FORCE NONPAYMENT OF YOUR LOAN '' THIS IS I BELIEVE CRIMINAL EXTORTION! PLEASE HELP US STOP THIS CRIMINAL ACTION AGAINST OUR CREDIT AND HAVE NATIONSTAR REMOVE THE WRONG HISTORY OF XXXX DAYS LATE ON OUR CREDIT RECORD! THANK YOU, XXXX XXXX
07/15/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • MD
  • 207XX
Web Servicemember
I have submitted complaints number XXXX, XXXX, XXXX, XXXX, XXXX, XXXX among many other complaints against Nationstar Mortgage , LLC and XXXX XXXX XXXX XXXX XXXX XXXX Et Al XXXX dba '' XXXX XXXX XXXX , XXXX . They have XXXX billing collection issues and XXXX problems with service according to the XXXX which grades them with a " XXXX '' rating. I have not received any responses from this company with regards to their adhering to the Frank-Dodd requirement and the discovery/disclosure of their identities as Parties in Real Interest. I have proven them not be Parties of Real Interest in a law suit in the Circuit Court of XXXX County XXXX under case number XXXX and I have filed the case in United States District Court for the XXXX under Title 42 code 1442-1446 under case number XXXX. This District court has a minute order to stay the temporary restraining order until XXXX XXXX, XXXX awaiting the response from the defendant ( s ) Nationalstar and the AGents. Nationstar promise to respond to my complaint by XXXX XXXX, XXXX after an exceptions hearing. Nationstar has not responded and even though there is a removal and court case in the District Court for the XXXX, Nationstar and the circuit court for XXXX county XXXX has issued a writ of possession on my estate. So far your bureau has done nothing to compel Nationstar to obey the laws and provisions of Truth In Lending Act ( TILA ), Real Estate Settlement Procedures Act ( RESPA ) and Home Ownership and Equity Protection Act ( HOEPA ) and Fair Debt Collection Practices Act ( FDCPA ). Nationstar has denied me due process of law by not responding to discoveries and disclosures, qualified written requests and they are attempting to move forward without even allowing me to face my accuser. I am attaching documents filed in both the circuit court and the district court. XXXX XXXX XXXX is requesting that the this bureau put lawful pressure on Nationstar and stop them from committing any further negative actions against XXXX XXXX XXXX pending verification of debt, the result of the Minute Order by Judge XXXX XXXX of the United States District Court for the XXXX, a forensic audit, discovery & disclosure ( s ), and XXXX XXXX XXXX facing her accuser in court. Administrative Judge XXXX XXXX approving a writ of possession against XXXX XXXX XXXX shows contempt of the Higher United States District Court for the XXXX in XXXX XXXX without due process of law. XXXX XXXX XXXX just received a call from XXXX XXXX XXXX XXXX, XXXX to provide a typed transcript for the XXXX XXXX, XXXX Exceptions Hearing. How can filing an appeal to the Exception order and/or the writ of possession be accomplished if XXXX XXXX XXXX and her family is evicted from her home? Note : for future purposes no one else can administer the above Estate but XXXX XXXX XXXX. XXXX XXXX XXXX and XXXX XXXX XXXX provided Nationstar with a certified and county recorded revocation of power of attorney and Lien against the Estate from them as the primary creditor. NOTICE TO PRINCIPLE IS NOTICE TO AGENT ; NOTICE TO AGENT IS NOTICE TO PRINCIPLE It is very clear that in the CIRCUIT COURT FOR XXXX COUNTY XXXX, Nationstar is SHIELDED AND PROTECTED AND CAN CHOOSE NOT TO ENGAGE IN DUE PROCESS OF LAW WITH THE SANCTIONING OF THE ADMINISTRATIVE JUDGE XXXX XXXX OF THE XXXX COUNTY CIRCUIT COURT. Nationstar are/were aware of the discoveries and disclosure request ( s ), the qualified written questionnaire, the interrogatories, the laws of TILA, RESPA, HOEPA, FDCPA and chose not to honor them and no one is compelling Nationstar to obey the law.
02/14/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CO
  • 816XX
Web
I recently went through a chapter XXXX bankruptcy which began XX/XX/XXXX and was discharged XX/XX/XXXX. My mortgage was not part of the bankruptcy, and all mortgage payments were paid in full and on time. Initially with XXXX, the mortgage was sold ( or transferred ) to XXXX a year into my bankruptcy. XXXX immediately accused me of owing an additional payment, which was not true. I have all of my reciepts and the release from XXXX which clearly shows I was current before and at the time of the transfer. When XXXX realized I was under chapter XXXX protection, they dropped their allegations against me. I paid XXXX every month - never late, which I can clearly and easily prove with my reciepts of all the payments I sent to XXXX. Shortly after my bankruptcy was discharged, XXXX sold my mortgage to NationStar Mortgage. NationStar immediately ( yes, again ) accused me of missing a payment. I responded to them by sending copies of all of my payments - beginning several months before XXXX sold the loan to XXXX, so there could be absolutely no mistake that my account was current from before XXXX sold the mortgage, to the date of the transfer to XXXX, through the entire time XXXX was the servicer. In all this time, representing over 2 and 1/2 years, my receipts as well as the release from XXXX show clearly and quite simply that I am not and was not late, and I have not missed a payment. So, I am told the issue is that I did not make the first payment to NationStar, and that is somewhat correct, because I made the payment to XXXX. It was only after I made the payment to XXXX that I received notice that XXXX had sold/transferred the mortgage ... I believe this was intentional on their part so they could get that extra payment and not forward it to Nationstar. I do not know if that is the case. This is not something I would have had any control over, at any rate. However, I do know, and I can prove with absolute certainty that I am completely current and I can easily prove this. I believed that once NationStar looked at my receipts that they would see that they were wrong and correct this. I was wrong. I have spent the last 2 months trying to get them to fix this, as well as repair my credit, but they are asserting that I owe them and they have this week added late charges to this fictional payment they claim I owe them. They could easily see they are wrong if they just took a look at my receipts, but they are not interested in my proof. Rather, they are relying on their own paperwork and XXXX 's paperwork, the entirety of which is clearly proven to be false by my records. In fact, they are arrogant about this, with the latest Nstar employee stating to me that they consider the matter closed. I obviously do not have the power to compel them to fix this, and I get the feeling that this is on purpose by them so they can begin to attempt to mine me with this fictitious charge, late fees, and whatever else they will begin to attempt to collect as time goes by. I believe they are corrupt and this is just their mode of operation. But, I am only one person, with limited resources, and apparently with no way to compel them to do the right thing. So, my credit is showing late payments, I can not even consider refinancing my mortgage because they have trapped me in their company, and any actions I take that involve someone checking my credit will be damaged by the fraudulent information on my credit report that NationStar is actively maintaining. I believe NationStar is a corrupt company, and they are trying to hurt me just for profit.
05/26/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • AZ
  • 863XX
Web
This complaint falls within the jurisdiction of CFPB because I am a unsophisticated consumer wronged mortgage broker, originating lender, XXXX, and subsequent assignees. STATEMENT OF FACTSXXXX XXXX was the local loan/mortgage broker who handled the refinance on behalf of the lender, XXXX XXXX. LENDER FALSIFIED MY LOAN APPLICATION DOCUMENTS1. Approximately XX/XX/XXXX, Loan originator ( XXXX XXXX XXXX ) forged my signature on Truth in lending application. Also, they altered the monthly amount of income by adding XXXX in front of {$5000.00} making it {$15000.00}, thereby putting me in an unaffordable loan. Consequently, I notified the lender via Rescission. UNLAWFUL APPRAISAL WHICH INFLATED ACTUAL VALUE OF PROPERTY2. Originator inflated the value of my home by stating non existent equipment on appraisal, e.g. falsely alleging a jacuzzi tub when in actuality I never owned a jacuzzi tub ; falsely stating granite upgrades to my home which is inaccurate. 3. XXXX denied me a choice in appraiser and insisted on their appraiser which inflated the value of my property. Consequently, closing was delayed 3 weeks, and caused my loan rate to increase. UNLAWFUL KICKBACK ( S ) 4. The mortgage broker from XXXX XXXX who arranged for my loan stated that {$10000.00} additional kickbacks were paid in addition to initially disclosed stated points and fees. Further, closing statement reflects that XXXX XXXX received an additional {$90000.00} in fees in addition to normal loan origination fees. I did not consent to these fees. IMPROPER, FRAUDULENT CHAIN OF TITLE5. Subsequently, Around XX/XX/XXXX, My ex transferred title to me, XXXX XXXX XXXX, the legal owner of record. The lender 's chain of title is broken by way of an assignment of Deed of Trust from XXXX XXXX to XXXX XXXX XXXX dated XXXX/XXXX/XXXX, which obviously omits transfer from XXXX XXXX to XXXX. Further, the executor of this document, XXXX XXXX as assistant secretary of XXXX, is a known robosigner as evidenced by online research. UNLAWFUL SECURITIZATION6. Upon closing in XXXX, loan was immediately securitized by XXXX XXXX to XXXX without my authorization, contrary to the stipulations in the loan documents. MORTGAGE BROKER CONVICTED7. Around XX/XX/XXXX, XXXX XXXX was convicted of fraud and lost their license in XXXX which reciprocated loss of license in XXXX. Further scrutiny by the XXXX Attorney General caused subsequent closure and bankruptcy of XXXX in XXXX at time of loan funding. WILFUL REFUSAL OF LENDER TO PROVIDE ME THE DOCUMENTS I REQUESTED8. During XXXX on a monthly basis I phoned XXXX to request copies of their loan, note, and closing documents on file. Customer service repeatedly failed and refused my lawful request, alleging such documents did not exist or could not be located. Therefore, XXXX did not have any lawful authority to service my loan. LENDER FRAUDULENTLY INDUCED ME TO DEFAULT11. When I requested a loan modification from XXXX XXXX XXXX ( the subsequent assignee from XXXX XXXX ), I was repeatedly told each month I would not qualify until I was at least XXXX days " into foreclosure ''. I continually requested a loan modification for XXXX but was denied the opportunity as a XXXX individual to even apply. Their tactic caused me great XXXX because I had been current on my mortgage up at the time of my request ( s ). LENDER HAS NO LAWFUL AUTHORITY TO INITIATE TRUSTEE SALE12. The trustee sale documents are unlawful and contain numerous defects including the lack of proper, verifiable signature ; nor was I served properly. XXXX : XXXX : XXXX/
04/10/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 33068
Web
I have been in the Modification process since the end of XXXX 2015. My house has a sale date for XXXX XXXX, 2015 and I was given XXXX XXXX and XXXX days to try and modify my home through my Mortgage company ( Nationstar Mortgage ). I am receiving assistance through XXXX County Housing Authority a HUD agency. As of today my loan still has not been modified. At the beginning of the modification we were given a list of documents that needed to be submitted to apply and complete the modification. My HUD counselor faxed over all documents that were requested. Since the XXXX week after faxing over those documents I have been getting emails from Nationstar modification team requesting the same documents that we had faxed over and that they confirmed that they had already received. Every week from then they have requested at least XXXX the same documents that I have refaxed to the modification team. At least XXXX a week I speak with Nationstar regarding my modification and every week there is another document that had already been faxed to them that they need again. I also mentioned to a CSR that it was well over the 45 days for completing my modification and that they were still requesting documents that they should already have. I spoke with my mortgage company last week XXXX XXXX XXXX, 2015 following up on a document that I faxed over and that they confirmed was received at the time I was told by a CSR that my modification had been closed because of a document that they had not received and that the time had expired for the document to be submitted, I explained to the CSR that I check my emails periodically for their emails and that the reason for my call was because I had n't received any further emails or phone calls so I was following up with them and now I 'm being told that my case was closed because they did n't receive a document that I never knew they needed. I also explained to her that my home was going up for sale on XXXX XXXX, 2015 and she said that she will reopen the modification and that I would need to submit the document stating that I no longer received unemployment and that document was submitted on XXXX XXXX, 2015. I called Nationstar on Saturday and Monday XXXX XXXX, 2015 to confirm that they had received the document and I was told that it had be received. Today XXXX XXXX I checked my account with Nationstar to see if I had received any emails regarding my modification for documents and again they are still requesting documents that have been faxed to them twice already. I feel like they are not really trying to help me with my modification and I feel that they are not really putting forth an effort to get my loan modified and that more than XXXX person is handling my account and my documents are being missed placed. I was told that my account manager was the designated person to contact but I explained that my account manager is never available to speak to and that I always get her voice mail before I am transfered to a CSR and this is routine for me when I call in to speak to someone. I have done everything that they have asked me to sent in every document time after time and I am still being jerked around for what ever reason and at this point I think this is unprofessional and an unexceptable way to conduct business. I have been more than patient and cooperative with them and this type of behavior is stopping me from moving forward with trying to save my home while attempting to get my modification completed. I would really appreciate any help that you can offer. Thank you for your time.
02/24/2017 Yes
  • Mortgage
  • VA mortgage
  • Loan servicing, payments, escrow account
  • WI
  • 53704
Web Servicemember
My VA home loan is through XXXX and my subservicer switched from XXXX to Nationstar Mortgage LLC around XX/XX/XXXX. They mailed me an escrow check to pay taxes XX/XX/XXXX for {$1100.00}. I called XX/XX/XXXX and was told to fax a copy of the taxes due to them and they would fix it by disbursing the total due to me. I did so on XX/XX/XXXX. I called XX/XX/XXXX and they asked as if they had not received my fax. I directed them to check the city website because anyone can put in an address and find out how much taxes are due I asked them what they wanted me to do with the partial payment and I was told to hold onto it. I was also told they would call me back and fix the issue. They never called me back. I called them XX/XX/XXXX and told them they need to make an electronic payment on the city 's website because my escrow disbursement agreement was to pay my taxes in full. I told them all payments were due by XX/XX/XXXX and this will adversely affect my XXXX taxes. Again I was told I would receive a call back. I did not. I called again on XX/XX/XXXX. They finally admitted they should have disbursed more to me to pay taxes. I told them I expect them to make an electronic payment so it posts on time and I want an updated XXXX to reflect the total taxes paid for XXXX. I was told they would call me back later that day. I received a call and was told they could not make an electronic payment. I directed them to the city 's website where it clearly shows how to make an electronic payment. They said they could n't do a wire payment and that is the only means for them to make payments other than checks. They told me I had to get the partial check they disbursed to me to the city despite at this point I had to physically provide it because it was too close to the due date to mail it. I had to leave work early to ensure the check was sent on time. They said they would overnight a check to the city. I told him then I still need an updated XXXX. He said they likely would n't reissue a XXXX but might send a letter to help with my income tax concern. I called XX/XX/XXXX to tell them I checked the city website and it shows the payment posted as timely and I still need my XXXX reissued. They told me they could n't do that because technically the disbursement was sent in XXXX so it must go toward XXXX 's statement. I told him that I have been in contact and expecting responses from them since XX/XX/XXXX and they have been completely incompetent and unwilling to quickly remedy the situation. I told them I would seek redress and contact government and legal challenges since the fault lies with them to manage escrow disbursements in a timely fashion. They mailed a letter XX/XX/XXXX stating they conducted an investigation and did not find any error in the amounts reported on my XXXX XXXX. They reviewed my payment history and verified the amounts reported, including the payments disbursed from my escrow account, are correct. They said their records indicate that the only tax disbursement completed in XXXX was paid out XX/XX/XXXX in the amount of {$1100.00}. They said the disbursement completed in XXXX will not be included on the XXXX XXXX. They claim to have had XXXX year 's tax information of {$4700.00} and somehow thought it made sense that I only had taxes of {$1100.00} due for XXXX. Their actions and their unwillingness to update my XXXX will adversely affect my XXXX taxes. Additionally they mailed me a escrow surplus check of {$4200.00} on XX/XX/XXXX. They clearly do not have the escrow account information calculated correctly.
12/01/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CO
  • 816XX
Web Older American
This situation with Nationstar Mortgage started with the sale of my mortgage from XXXX to Nationstar in late XX/XX/XXXX. There is no way to make this a short document, but I will try to be as concise and clear as possible. I have documentation for everything that I am relating to you. During this time I have continued to make the monthly mortgage payments. XX/XX/XXXX *Documents available* * Telephone calls begin and I decide I better start to document as much as possible When I attempt to make my normal payment, the website will only allow me make a payment of {$2600.00} - I start my research and communications with NS I make a complaint with them. XX/XX/XXXX I make payment of {$2600.00} as it is the only amount NS will accept. XX/XX/XXXX letter from NS ref # XXXX stating " We have conducted an investigation and did not find any error in application of payments based upon the information you provided. '' In the same document NS states " On XX/XX/XXXX, your payment, total in the amount of {$5800.00}, was applied to your unpaid principal balance, interest due and escrow charges by your prior servicer. In reviewing our records and the documentation you provided we determined your payment, total in the amount of {$5800.00} was returned by your bank due to authorization being revoked by you because of the double draft. Therefore, the application of these funds was reversed from your loan and returned to your prior servicer. '' o This statement is incorrect on many levels. I did not make a payment to Nationstar for that amount on that date. Therefore, it is blatantly false that the payment was revoked by me for any reason. A double payment was made to XXXX before the move to NS. Those payments were NOT revoked at any time. Documents from XXXX and my bank provided to NS. XXXX : When I go to pay normal mortgage payment of {$2900.00} online, the statement the Amount due is {$9000.00} ( see XX/XX/XXXX and XX/XX/XXXX mortgage statements ) Nationstar states that I had not made payments for XX/XX/XXXX and XXXX Case opened with XXXX XXXX Department XXXX XXXX Bank statements provided showing XXXX payments for XXXX XXXX and XXXX XXXX Copies Confirmation of payments from website provided XX/XX/XXXX I receive a letter " Research Reference # XXXX '' from XXXX stating that " a credit correction was not necessary at this time '' and that " while you are participating in the Trial Period Plan '' I had never been notified, nor agreed to any Trial Period Plan NS offers to " help '' by offer me a refinance, a new 40 year mortgage at 6.5 % with the continued trial payment of {$2600.00}. This offer was also rejected by me. Package sent certified, signature required, return requested to NS office containing all documentation they have requested and more documentation of issue.XX/XX/XXXX My XX/XX/XXXX mortgage statement XXXX XXXX : {$9100.00}. See " Past Payment Breakdown '' my payment of {$2900.00} is " unapplied '' and only reflects the " Trial payment '' of {$2600.00} Note Principle balance of {$360000.00} XXXX XXXX Principle Balance {$370000.00} XX/XX/XXXX Principle Balance {$370000.00} This is only some of the issues that I can document. I can provide a more detailed timeline. I have everything documented. We have been trying to refinance and because of XXXX accounting we have been unable to. This has been costing us approx {$1000.00} a month ( which we could save with a refinance ). We are at our wits end on how to resolve this. BBB case and case with Attorney General Texas has not resolved the problems. What do we do???
07/14/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 91354
Web Older American
The company is Nationstar. They are holding a XXXX which came about because of the XXXX earthquake in Ca. It was a XXXX loan that went to XXXX, then went to Nationstar. The taxes and insurance are paid by the company that holds the XXXX trust deed, ( mortgage ) .Nationstar ( holds the XXXX ) took the loan over XX/XX/XXXX. I have been telling them since the beginning that my first Trust deed holder pays taxes and insurance. I have completed a form called Waver of Lenders right to Escrow taxes XXXX times and sent them the original with my signature on it once XX/XX/XXXX and XXXX times XX/XX/XXXX. I faxed and sent them the original by US Post Office. They chose to ignore it. I have spoken to many many people from their company about this matter. They opened a escrow account and paid taxes and insurance. These were double paid. They then told me my payments were short or not paid at all. I told them I have proof. They have caused both my husband and myself a great deal of stress in the past few years. We are both in our XXXX 's, my husband was on life support in XXXX and I have XXXX, the stress caused me to have XXXX and me going onto XXXX. They have ruined our credit. I have paid extra money which I should not have had to pay since I made all my payment and by the way never been late. I found out they paid taxes and insurance that were paid by our XXXX trust deed. They have started an escrow stopped then started again several times. During the times they did not have an escrow they sent me XXXX checks. They did this during the times they said there was no escrow. But still said my payments were not paid. My payments were never late and they were never short. I have asked them to correct the problem several times and they have not. Last week my son was on the phone with someone in escrow for XXXX hours. Then a short time later that same day someone else for a long period of time. You never get to talk to the same person twice because they are on a rotory line and you get who you get. This is part of their problem no one stays with a problem long enough to fix it. So you may thing you have solved your problem but nothing gets solved. They tell me even if they made the duplicate payments I am the one who must get it back and my loan shows I did not make all my payments because they took the money and put it into an escrow and sent it to the county and opened another insurance policy. I received a letter saying they will check everything out and get back to me by XXXX XXXX but here we are XXXX XXXX and I have still not heard from them. I called them again XX/XX/XXXX and she said she sees the problem and will get back to me, I have never heard from them. They are the worst Mortgage Company I have ever heard about. It is like talking to a brick wall. On several times I have received a letter saying I am in default and to call a specialist to help me keep my house but can never get to that person. All of the phone calls go onto their rotory line and you can never reach that specialist. Not that you should have to talk to the specialist, every payment was made on time and each payment was complete. The specialist is for people that did n't make their payments.I even sent them over XXXX extra because of their threats. I guess they just want to hold that extra money. They will not do anything to solve this problem. Beware of this company!!!!! I want to go to another mortgage company but no one will take us because of the negative remarks that Nationstar has put on our credit report. Again BEWARE OF NATIONSTAR!!!!!!!!!
06/19/2017 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • GA
  • 30060
Web
I would like to report a fraudulent loan refinance by Nationstar Mortgage closing on XXXX/XXXX/XXXX FHA case number XXXX In the loan process they used my previous escrow balance to either lower the loan payoff amount or to pay their fees. I was told numerous times that my current escrow would be transferred over to my new loan escrow account. It even stated that in my closing documents, but upon checking my new loan escrow the money is not there. I called Nationstar earlier this week to inquire about the escrow money and they stated that it was not transferred, but that a check was cut in the amount of {$2300.00} and mailed to my address on XXXX/XXXX/XXXX and if I hadnt received it by this Friday XXXX/XXXX/XXXX they would stop payment and either issue a new check or set up to wire the money. I called today XXXX/XXXX/XXXX to follow up and again was told by ( XXXX ) that a check would be issued in that amount and sent out in the next 5-10 business days. Later I received a call from a supervisor stating that I wasnt owed that money and that it was applied to my closing cost fees not my escrow which is not what I was told or agreed to. Please let me know if there is anything I can do in this situation. The only thing the refi did for me is take away my property tax money I had in escrow for the upcoming payment of {$2100.00} XXXX XXXX XXXX. They manipulated the numbers to make the loan go through so they could collect their fees and now have left me owing a huge tax bill because the escrow money went to them not my account. They subtracted prepaid mortgage insurance money in the amount of {$2100.00} and my escrow in the amount of XXXX from my loan payoff of XXXX and paid off XXXX. I was told by the closing attorney that it is illegal to use escrow money to lower the payoff amount and I signed the document stating that it was being transferred. They used tax records from a previous owner from XXXX when I did n't even own the house. I told them throughout the whole process that the property tax information they were using was incorrect, but they insisted on using it anyway telling that it would work out at funding and the escrow account would be transferred over to the new loan. I have documentation from the very beginning proving my attempts to have them correct the property tax amount but the refused to make the adjustment. Nationstar carried my first loan and they had all of the information for the property tax in the original loan. I feel I have been coerced into sign documents under the presumption that my new payment would be {$1100.00} until and my escrow would have the funds I 've deposited through my payments over the last 9 months. I just need to know my rights at this point I ca n't afford to make the payments and come up with the property tax of {$2100.00} by XXXX XXXX and fear I will become delinquent and possibly lose my home. I now have an escrow balance of {$1100.00} that will barely cover my home owners insurance due XXXX leaving {$150.00} to go towards my {$2100.00} property tax bill. They came to me with the streamline refi offer I did n't contact them. If I would have never signed if I was told the truth about what they were really doing I would 've never agreed to the Refi. They knew as stated in the attached email back on XXXX/XXXX/XXXX what my real tax assessment was and included in my estimated payment of {$1300.00}. I tried again to resolve this through their consumer affairs department XXXX/XXXX/XXXX, but they just keep passing me along to other people. XXXX XXXX XXXX XXXX XXXX XXXX
01/31/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • IL
  • 601XX
Web
I would like to report the following and would like to open a case and file for damages against Nationstar mortgage : ( 1 ) Unethical practices of " Double Interest '' by some of the mortgage lenders taking advantage of consumer 's unavoidable situations. ( 2 ) I would also like to report delay in settling Loan modification due to the purchase of my Loan by Nationstar from previous servicer which is beyond my control and therefore Mortgage servicer adding significant Interests and charges for this delay. Please note that i went through significant financial changes and hardship ( Loss of employment, Bankruptcy ) and family events ( Divorce, child custody & Support ) in the past few years. Before the above hardship started, I was prompt and up-to-date with my mortgage payment on my ONLY and PRIMARY residence and was working closely with XXXX ( Mortgage servicer since XXXX appx ). I informed Everhome mortgage about the change in my situation promptly and was working diligently towards loan modification ( temporary and permanent ) during the approved forbearance period and was close to get the loan modification approved. In the interim, Nationstar purchased my loan and significantly delayed my loan modification process even after my repeated follow ups with the reason that they were yet to receive the paperwork from XXXX. Even after i provided Loan modification documents multiple times, Nationstar 's Loan modification team took significantly long to provide me with meaningful temporary payment plan. Anyways, i promptly and successfully completed the trial payment for XXXX XXXX, XXXX XXXX, XXXX XXXX. IN THE FINAL/PERMANENT MODIFICATION package dated XXXX XXXX XXXX, Nationstar ADDED PAST DUE INTEREST TO THE CURRENT PRINCIPAL BALANCE AND APPLYING NEW INTEREST of 3.625 % on the full amount INCLUDING PAST DUE INTEREST even though i was under the agreed forbearance and loan modification process. Moreover the delay in settling ( completing modification ) was from Nationstar Mortgage company. This is completely unethical ( charging Interest on Interest and also increasing the principal loan amount ) especially when the delay was from nationstar mortgage. I promptly provided details as requested, rather i was following up with Nationstar to prioritize and complete the modification as soon as possible so that i can start the payments. Because of the above reason, i respectfully rejected earlier permanent modification and appealed nationstar to re-consider. I am provided a 2nd ( and probably Final ) Trial payment plan XXXX XXXX, XXXX XXXX, XXXX XXXX that i am promptly paying, only 1 trial payment left. I am nervous, rather scared that Nationstar will follow the same tactics in their FINAL/PERMANENT modification and will add up past interest ( 5 % APR ) into my principal balance and charge a new Interest rate on it ( 3.5 % or so ), as per the current trial payment plan. Please note that this is the ONLY and PRIMARY residence for me and my family including kids. Because of the Bankruptcy, i can not buy any other property either. I already invested more than $ XXXX in this property and i will lose all my investments if i lose the house. I would sincerely appeal CFPB to take up my case and ( 1 ) Curtail the process where Mortgage servicers are rolling up Interest into Principal balance and charging a new interest on it ( Double Interesting ). ( 2 ) Impose penalties for delaying the process. ( 3 ) Remove charges added because of their delays. ( 4 ) Compensate for Mortgage servicers bullish policies and delays.
09/30/2018 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • IN
  • 462XX
Web
I contacted Mr. Cooper in XX/XX/2018 in regards to loan modification due to separation from my husband. I received the forms to go through the loan modification process and submitted the documents as requested within the outlined time frame. I was then told to resubmit the same documents more than once without explanation on why the documents I turned in where not ok. I had to call and speak to multiple customer service agents to find out that I needed to list my utility bills individually although it was not listed on the actual form I completed. This information was never provided to me, however it was in the notes that the customer service representative was able to see electronically. That got things off to a bad start. I called XXXX XXXX, the dedicated loan specialist but she never answered my calls. She is the one who required I resubmit forms without proper explanation about what I did incorrectly.. When I finally received the loan modification documents, I had the choice to have them notarized by an independent notary or by a Mr. Cooper notary. I had my own notary public sign the forms and I submitted them as they requested within the appropriate time frame. Again, they sent the forms back and asked me to complete the forms with no explanation on why I was resubmitting forms I already turned in. This time I called an agreed to allow their loan modification notary to come to my house to sign the documents. That was the last week in XX/XX/2018. The notary turned in the forms this time. I was to start my new payment with the modified terms in XX/XX/XXXX. Within days of my signing the forms, my account went from the loan modification status to regular status but showing an amount of - {$18.00}, xxx owed. I also could not make an online payment so I called to see what the hold up was. This was mid-XX/XX/XXXX. I was told that the account just needed to be booked and would be done very soon and I arranged a payment by phone. Its been close to 10 weeks that I signed the modification documents and the modification still has not been " booked ''. My account is back into loan modification status without explanation on what caused the status to change. XX/XX/XXXX I started contacted Mr. Cooper electronically via the online message center making inquires about the status of my loan. They blatantly refused to provide me information and directed me to contact the loan XXXX, XXXX XXXX. I requested a written status update more than once to no avail. I emailed XXXX and explicitly stated I wanted to know the status of my loan via written documentation because my experience with them has been poor. She called me immediately and said she could not email out but wanted to update me. She refused my request for written documentation regarding the status of my loan modification and why it has taken more than 2 months to be resolved. She said that the case should be booked in 5-10 business days. It has not been booked. No one ever explained why my account was taken back to loan modification status or what the - {$18.00}, xxx amount in my account was all about. Mr. Cooper has appeared deceptive and avoidant in their practices and as a minority, I wonder if I am experiencing discrimination and predatory lending practices. Although I was behind on my mortgage, I reached out to them to try to rectify the situation and they have not come through on their end of the bargain. I would like this matter to be investigated. I know other consumers have had problems with them and their houses ended up in foreclosure.
03/13/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • FL
  • 34266
Web
My lender Nationstar is refusing to work with me and is trying to tell me that I have no options for resolution. They are saying there is nothing that can be done, because they had lowered my interest rate in the past. I do not believe this is true, I believe they could look at options such as forbearance, restructured loan or possibly recapitalizing the late payments back into the balance or even a repayment plan. I am back on my feet financially and I can afford a fair payment but it seems that Nationstar does not want to give me a chance. My problem is that they have closed out my case and told me there is nothing that can be donemy only option is full reinstatement of close to $ XXXX or they will foreclose. This is not possible. I am frustrated that I am being told there are no options when I am certain there are other methods or programs that could resolve this matter. I feel that Nationstar is obstructing the process and denying me access to government programs that I qualify for. Additionally they are not giving me the information on the figures used to calculate while underwriting my file. How did they reach the conclusion that there are no options? What criteria was this based on? Also, if Nationstar is claiming that there are no options because this is all the investor will allow then I would like to see a copy of their pooling and servicing agreement and would like the section relating to modification highlighted for my review I went through a very long and real financial hardship relating to my business that I have owned for 22 years. Due to this I had a problem making my monthly mortgage payments. My lender Nationstar was helpful in the past and worked with me to address this. However, I was not able to cure my default because the financial hardship was extended longer than anticipated. I am now back on my feet financially and in a good place and eager and anxious to work something out with Nationstar. As explained, I have owned my own company for the last 22 years and was making a solid living through XXXX XXXX. Our company specialized in underground construction and my biggest contract was with XXXX. A few years ago, XXXX XXXX purchased all of XXXX landlines in an XXXX deal. Once they took over they wanted to save money and stopped expanding and my business dropped nearly 70 %. I was struggling for a good three years trying to make ends meet. I was finally able to strike a new deal with XXXX 3 months ago and my new business is looking good. I am appreciative of the fact that Nationstar has made concessions in the past to try and help me get back on track with my mortgage. However, at this time I am still behind thousands of dollars and am being told there are absolutely no options. I have tried to get a review conducted to figure out a program or a way to take care of this delinquency, but Nationstars agents tell me the only way is to reinstate the loan. I am not in a position after XXXX plus years of hard times to reinstate the loan. However, I am once again making a good living. I could easily afford a fair payment through modification or a restructuring of the loan. Or at least Nationstar should be looking at some type of repayment plan. Their agents tell me if I dont come up with this lump sum that they will foreclose on my home. This makes no sense. Nationstar would make significantly more money if they were to work with me on this delinquent amount and collect interest and payments from me over the next several years than they would selling the home for less than is owed.
04/02/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • CA
  • 924XX
Web
From the Desk of XXXX XXXX Attorney XXXX U.S.C XXXX XXXX and XXXX XXXX La XXXX XXXX # XXXX, Ca XXXX : XXXX AND XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX CRIMINAL XXXX UPDATE XXXX XXXX, XXXX CONSUMER LAWS CIVIL CODE SECTION XXXX. An apparent consent is not real or free when obtained through XXXX. Duress XXXX. Menace XXXX. XXXX XXXX. Undue Influence or XXXX. MistakeFEDERAL CONSUMER LAWS CIVIL CODE XXXX. XXXX. XXXX. XXXX. XXXX. XXXX. XXXX. AND XXXX XXXX Sec. XXXX. Liability of directors and officers of member banks ; XXXX XXXX Sec. XXXX. Civil money penalty ; XXXX XXXX Sec. XXXX. Tax on circulating notes generally ; XXXX XXXX Sec. XXXX. Receipt of United States or bank notes as collateral ; XXXX XXXX Sec. XXXX. Conversion of banking corporation into XXXX corporations ; procedure XXXX XXXX Sec. XXXX. Offenses by officers of corporation ; punishment ; XXXX XXXX Sec. XXXX. False representations as to liability of XXXX XXXX for acts of corporation ; punishment ; XXXX XXXX Sec. XXXX. Jurisdiction of United States courts ; disposition by banks of foreign owned property ; XXXX XXXX Sec. XXXX. Congressional findings and declaration of purpose ; XXXX XXXX Sec. XXXX. Validation of Debts ; XXXX XXXX Sec. XXXX. Furnishing certain deceptive forms ; XXXX XXXX Sec. XXXX XXXX liabilities ; XXXX XXXX Sec. XXXX. Administrative enforcement ; XXXX XXXX Sec. XXXX. Uttering counterfeit foreign obligation or securities ; XXXX XXXX Sec. XXXX. Possessing counterfeit foreign obligations or securities ; XXXX XXXX Sec. XXXX. Prohibited activities ; XXXX XXXX Sec. XXXX. Subpoenas for bank records ; XXXX XXXX Sec. XXXX. Reports on exporting and importing monetary instruments ; XXXX XXXX Sec. XXXX Action for neglect to prevent ; FORGERY CALIFORNIA XXXX OF CIVIL PROCEDURE XXXX AND XXXX XXXX FALSE DOCUMENTS RECORED IN XXXX XXXX RECORDERS OFFICE PENAL CODE XXXX CRIMINAL CONSPIRACIES PENAL CODE XXXX ( a ) ( b ) ( c ) ( d ) INTENT TO COMMIT FORGERYVIOLATION OF GOVERNMENT CODE XXXX ( d ) Failure to Discharge the Duties or Responsibilities of a Notary PublicVIOLATION OF GOVERNMENT CODE XXXX ( XXXX ) Adjudged Liable for Damages in Any Suit Grounded in Fraud, Misrepresentation, Violation of State Regulatory Laws or Failure toDischarge Fully and Faithfully the Duties of a Notary PublicVIOLATION OF GOVERNMENT CODE XXXX ( i ) Act Involving Dishonesty, Fraud, or Deceit with the Intent to SubstantiallyBenefit the Notary Public or Another, or Substantially Injure AnotherVIOLATION OF GOVERNMENT CODE XXXX ( l ) Execution of any Certificate as a Notary Public Containing a StatementKnown to the Notary Public to be FalseExecution of a certificate that the notary public knew contained false information. VIOLATION OF GOVERNMENT CODE XXXX ( o ) Failure to Secure XXXX or Official stampRESCISSION OF SUBJECT PROPERTY UNDER CALIFORNIA XXXX XXXX XXXX, XXXX XXXX a ) ( b ) ( c ) ( XXXX ) ( XXXX ) ( XXXX ) XXXX NOTICE OF ERROR UNDER XXXX C.F.R. XXXX Checklist Items Yes No Not Required CommentsGRANT XXXX # XXXX XXXX XXXX HEREBY GRANTS : XXXX XXXX XXXX AND XXXX XXXX XXXX XXXX AND XXXX ON XXXX OF XXXX # XXXX TITLELOAN # XXXX # XXXX XXXX XXXX XXXX AND XXXX XXXX XXXX GREENLIGHT FINANCIAL XXXX GREENLIGHT FINANCIAL SERVICES $ XXXX ELECTRONIC REGISTRATION SYSTEMS, XXXX WAS SUSPENDED IN XXXX XXXX, XXXX BY THE SECRETARY OF STATE OF CALIFORNIA AND FRANCHISE TAX BOARD IN XXXX. SEE ATTACHED INTER-AGENCY INQUIRY******ON XXXX XXXX, XXXX MORTGAGE ELECTRONIC REGISTRATION SYSTEMS, INCAMENDED UNDER ARTICLE XXXX : THE NAME OF THE CORPORATION IS " X
11/09/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • CA
  • 91748
Web
From the Desk of XXXX XXXXPrivate Attorney GeneralXXXX XXXX ( XXXX ) andXXXX of People in a Court of Record XXXX XXXX, Ca XXXX XXXXXXXXConsumer : XXXX XXXX XXXXProperty Address : XXXX XXXX XXXX XXXX XXXX, CA XXXXPENDING CRIMINAL INVESTIGATIONLAST UPDATE XX/XX/2015***VIOLATION OF CODE OF CIVIL PROCEDURE CCP XXXX 4 YEAR STATUE OF LIMITATIONS***FEDERAL CONSUMER LAWS CIVIL CODE SECTION 1567. An apparent consent is not real or free when obtained through 1. Duress 2. Menace 3. Fraud 4. Undue Influence or 5. MistakeFEDERAL CONSUMER LAWS CIVIL CODE SECTION 1567. An apparent consent is not real or free when obtained through 1. Duress 2. Menace 3. Fraud 4. Undue Influence or 5. MistakeFEDERAL CONSUMER LAWS CIVIL CODE 1571. 1572. 1573. 1574. 1575. 1576. 1577. AND 1578PENAL CODE 115.5 FALSE DOCUMENTS RECORED IN THE COUNTY RECORDERS OFFICE PENAL CODE 182 CRIMINAL CONSPIRACIES PENAL CODE 470 ( a ) ( b ) ( c ) ( d ) FORGERY CALIFORNIA CODE OF CIVIL PROCEDURE 749 AND 749.512 USC Sec. 503. Liability of directors and officers of member banks ; 12 USC Sec. 504. Civil money penalty ; 12 USC Sec. 541. Tax on circulating notes generally ; 12 USC Sec. 582. Receipt of United States or bank notes as collateral ; 12 USC Sec. 629. Conversion of banking corporation into Federal corporations ; procedure 12 USC Sec. 630. Offenses by officers of corporation ; punishment ; 12 USC Sec. 631. False representations as to liability of Unites States for acts of corporation ; punishment ; 12 USC Sec. 632. Jurisdiction of United States courts ; disposition by banks of foreign owned property ; 15 USC Sec. 1692. Congressional findings and declaration of purpose ; 15 USC Sec. 1692g. Validation of Debts ; 15 USC Sec. 1692j. Furnishing certain deceptive forms ; 15 USC Sec. 1693n Criminal liabilities ; 15 USC Sec. 1693o. Administrative enforcement ; 18 USC Sec. 479. Uttering counterfeit foreign obligation or securities ; 18 USC Sec. 480. Possessing counterfeit foreign obligations or securities ; 18 USC Sec. 1962. Prohibited activities ; 18 USC Sec. 986. Subpoenas for bank records ; 31 USC Sec. 5316. Reports on exporting and importing monetary instruments ; 42 USC Sec. 1986 Action for neglect to prevent ; VIOLATION OF GOVERNMENT CODE SECTION8214.1 ( d ) Failure to Discharge the Duties or Responsibilities of a Notary PublicVIOLATION OF GOVERNMENT CODE SECTION8214.1 ( e ) Adjudged Liable for Damages in Any Suit Grounded in Fraud, Misrepresentation, Violation of State Regulatory Laws or Failure toDischarge Fully and Faithfully the Duties of a Notary PublicVIOLATION OF GOVERNMENT CODE SECTION8214.1 ( i ) Act Involving Dishonesty, Fraud, or Deceit with the Intent to SubstantiallyBenefit the Notary Public or Another, or Substantially Injure AnotherVIOLATION OF GOVERNMENT CODE SECTION8214.1 ( l ) Execution of any Certificate as a Notary Public Containing a StatementKnown to the Notary Public to be FalseExecution of a certificate that the notary public knew contained false information. VIOLATION OF GOVERNMENT CODE SECTION8214.1 ( o ) Failure to Secure Journal or Official stamp Yes No Not Required CommentsGRANT DEEDXXXX-XXXX-XXXXDOCUMENT # XXXX XXXX XXXXHEREBY GRANTS XXXX XXXXXXXXDEED OF TRUSTXXXXXXXXXXXXDOCUMENT # XXXXLAWYERS TITLEDOC # XXXXTITLE ORDER # XXXX # XXXXXXXXBORROWER- XXXX XXXXLENDER- XXXX AND LOANTRUSTEE- XXXX XXXX XXXX CORPORATIONMERS IS BENEFICIARY***XXXX WAS SUSPENDED IN XXXX XXXX, XXXX BY THE SECRETARY OF STATE OF CALIFORNIA AND FRANCHISE TAX BOARD IN XXXX. SEE ATTACHED INTER-AGENCY INQUIRY******ON XXXX XXXX, XXXX XXXX
04/27/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • VA
  • 22079
Web
In XXXX 2015 I requested a modification with my own Mortgage company call XXXX and the process from the beginning was with a loan specialist name XXXX XXXX. From the beginning she had been advising and directing and sending via email as well as mail the documentations to process. At that time I was further behind due to a scam that I was a victim of and she was well aware of this as well. Due to thinking I was being represented through this bogus company by the name of XXXX XXXX XXXX it made my account fall further behind. I finally proceeded to go ahead with Nationstar after realizing I was never represented and they were not dealing with Nationstar or making payments to them. Now I process my modification through her XXXX XXXX and I was told by her what to submit. Finally my modification trail amount was XXXX a month. I was so surprise as to why still so high not at all what I expected it to be. I would called them to make sure the payment was received or questioned why I was getting calls as a reminder. I wanted to make sure that my account was in good standing. Since XXXX XXXX is my loan specialist I did in fact express my disappointment about the amount of the modification. I was on my upcoming third month payment. In the process of the conversation I might add she is terrible at returning calls and chomping on ice and drinking whatever over the phone. Extremely unprofessional which if in fact if they do record conversations you can hear me telling her must be a good drink and you a chomping on ice. Either way I express my concern amount how the amount of my new mortgage really was n't what I would have expected and if it was XXXX or below it would have been very affordable. She indicated that I could do another modification in fact her words were reapply for modification which I was completely unaware of this process. So I asked more questions about it and specifically asked her what were my chances of having it lowered then the XXXX and I did n't want to jeopardize that amount to be a greater amount. She said no that it would be process and I just had to submit my proof of annuity that I received since they already had the other necessary documents. I inquired about the upcoming payment and she said " since I was applying for modification I did n't have to submit the last payment. I made it a point to tell this loan specialist that I did n't want it to jeopardize my request for modification by them saying I did n't pay. Once again she reassured me that it was n't require because I was on modification status again. Finally after waiting several weeks and checking in and a decision has not yet been made XXXX XXXX XXXX calls me in XXXX the latter part of XXXX to so call give me the wonderful news and that was now my mortgage was XXXX from XXXX. I was livid because exactly what I thought could happen did and now this so call loan specialist repeated herself the new amount which is higher and had nothing else to say or answers as to why it was higher. What was the point of me doing this going according to her, I ended up paying more is this part of their tactic. She told me to write a letter via mail to the customer relations dept., which I did and they would make a decision. Well this department decision was base that I did n't pay the last payment when I was on the first trial modification loan status. I included the reason as to why just incase this was what it would base on and never would I have done that. Once again I listened to bad advice and ended up with a bad result.
03/09/2017 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • MA
  • 010XX
Web
I 'm currently working with Naca, in which they told me to contact you about my mortgage. I 'm trying to get a mortgage modification with nationstar mortgage, working with them alone they had me last Saturday XX/XX/XXXX in tears, basically left without any hope of saving my home, the main complaint I have is they asked for a quick claim for the co borrower, I have explained to he company that the co borrower is not on my deed he is only on the mortgage, I have explained this several several times to the bank, regardless I dug deep and finally got the co borrower located in which he signed them I submitted it to the bank, the banks response, you have to file them with the registry of deeds, I went to the registry of deeds on XX/XX/XXXX, to file the quick claim, the registry tells me that there is no mortgage ever filed with the coborrower at all, they even ran his name, they responded he has only been filed on the second mortgage which has been dismissed threw a bankruptcy, in doing all of this I have found several things in question to this mortgage, paperwork that does n't and has n't been filed, paperwork that has been submitted to the registry of deeds and signed but than not recorded to the registry of deeds for several months later, like almost 6 months later, paperwork that was signed on Colorado, also by my mother, and myself, the dates for these paperwork are impossible for my mother to sign anything with the dates, my mother was dead during these dates ... another thing that brings a big question in mind is the amount of money that is owed to the mortgage company, which has n't gone down and yet I continue to pay, the second mortgage that has been filed with mortgage he registry of deeds with the coborrower, assumption of mortgage, reading the paperwork it says this loan had a balloon balance, I honestly believe that my mortgage which was done in XXXX by XXXX is fraudulent. I think when they sold my mortgage there could be that the combined the balloon balance with the first when they sold it. At that current time I was in a chapter XXXX bankruptcy, I was never notified about the sale of my loan to another company, nor was I ever giving any mortgage statements, I even asked for all of the payments to be produced of what I had made, so here I am doing anything nationstar tells me to do, now there saying if I ca n't file a quick claim they wo n't help me, I explained everything the register told me, there response well mamm I did n't not know what to tell you we bought this loan. That I need to go back to he registry and contact who owns the loan with he registry if there still in business,,,, Without the coborrower we ca n't help me, to get a loan modification, but if I 'm being told go back to the original owners who filed with the registry,, how do they even own this loan?. I 'm going around in circles,, and who dos own this loan, nationstar also told me that I need to put the coborrower on the deed and than take him off,, why would I even do that it 's {$120.00} dollars to find le each time, and I 'm currently a XXXX that XXXX XXXX unemployment is paying for me to go back to school,, so please help, I know in my knowledge and gut that this loan somewhere someway was defaulting when it was sold, and not once but twice, and I 'm in one mess because of it, so please could you help me look into this matter, nothing makes any sense to the registry, the amount of money owed, papers fled months after they were signed in a state I never even lived in ... thank you very muvh
01/26/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • MA
  • 02445
Web
XXXX coverage was suddenly required in XX/XX/XXXX after 11 years of owning my condo. I have a master policy as part of the condo association that has been adequate for the last 11 years. In XX/XX/XXXX, existing insurance was suddenly determined to be inadequate without any notification to me. Escrow account got added demanding an additional {$500.00} per month for an insurance premium of {$2300.00}. Current mortgage payment is {$560.00}, adding {$500.00} for the insurance per month ends up doubling my mortgage payment. This math never made sense to me, as {$500.00} per month for a policy costing {$2300.00} would end up costing me {$6000.00}. No one has been able to explain this math to me. I have not missed any payments in 11 years of owning this condo. After the force placed insurance, they 've started applying my principal and interest payment to the escrow account and now my P & I payments show as overdue. They can not consider an appeal because my account is now " not current ''. But that 's because they have not applied my payments to the actual mortgage payment. No one told me this was happening or that this was how the payments would be applied. They call me several times per day and when I answer, it 's a recording that tells me to call them back. I get nowhere with their first tier advisors. Any time I ask for a supervisor, the call mysteriously gets disconnected. Advisors are located in the XXXX and do n't seem to be familiar with their policies. I get different information from each advisor I speak to. Force placed insurance : XXXX ASSURANT SPECIALTY PROPERTY AMOUNT PAID XXXX DATE PAID XX/XX/XXXX NEXT DUE XX/XX/XXXX XX/XX/XXXX Spoke with XXXX from insurance department " All of the force placed insurance will be removed after proof of XXXX is received. '' " 2 business days after receipt of proof, force placed insurance is removed. All funds that were applied to escrow account will move to P & I. '' Then spoke with " XXXX '' who contradicted everything XXXX told me. She told me that no funds will be moved from the escrow account to my principal and interest payment. I wanted assurance that if I went out and bought my own policy, that the payments from the first would be refunded to me. She did n't seem to understand what I was asking. I then purchased my own XXXX policy. XXXX Current balance of {$1300.00}. Paid a quarterly payment {$570.00} XX/XX/XXXX This required me to spend {$100.00} for a wind mitigation inspection. I submitted proof of my new policy to Nationstar on XX/XX/XXXX. Note : this new policy is paid through XX/XX/XXXX and I am making quarterly payments. On XX/XX/XXXX, I received a strange email from Nationstar that they had paid my new policy in full out of my escrow account. Note that they had already taken {$2300.00} out of my escrow account to pay for the force placed insurance. Also note that I had paid for a quarter of my new policy already. Spoke with XXXX on XX/XX/XXXX She is based in Texas ( 3rd person I spoke to on XX/XX/XXXX as I kept getting transferred. ) ( First person I spoke to told me that they paid a full year of my new insurance " because I let my insurance lapse so I ca n't be trusted ''. ) No refund yet. No record of this payment received by my new insurance company, They have cancelled the force placed insurance, but No refund of old policy has been applied yet. XXXX was supposed to research my escrow account and insurance balance. Was supposed to email me with her findings. So far has not.
04/11/2017 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • KY
  • 40422
Web
I had a trial modification going on with Nationstar mortgage company. I had my last trial payment due in XX/XX/XXXX. I got online on XXXX ( I had always submitted my payments on the 30th due to that being my pay date ) and the website was down and would not accept my payment. I took a screenshot of that issue, with the time and date it happened in the lower right hand corner of my computer screen. I was unable to make this payment and the company was closed due to the holiday until XX/XX/XXXX. I called them first thing on XXXX and let them know of my situation and what had occurred, they told me to submit my pictures and someone would get back to me. I emailed the pictures on XXXX and never heard anything back from them. Then on XXXX, I received final modification paperwork in the mail, I called them and asked them if this was correct and should I go ahead and fill it out- they insured me it was and to go ahead and do so. I filled it out immediately and returned it notarized the next business day. On XXXX, I received a call from my dedicated loan specialist informing me that my final documents had been received and everything was " good to go '', all I had to do was start making my regular monthly payment according to the new documents in XXXX. ( This was only the 3rd time I had every heard from my " Dedicated Loan Specialist '' in a 2 year time span ). I told him that was great news and assumed everything was taken care of as far as the pictures I sent in and the documents I had sent back. Fast forward to XX/XX/XXXX and I called Nationstar to make my " regular monthly payment '', the lady on the phone tells me that can not be done because I missed my final trial payment and I still owe for it. I told her that my dedicated loan specialist told me otherwise and I thought I was paying a regular payment. I told her I would do whatever needed to be done. She spoke with supervisors and they got it approved with some " code '' to accept my payment and re-open the modification to finalize everything. I paid the payment and she said to check back in a few days to make sure it all went through. I continued checking my online account and noticed the XXXX payment said " un-applied funds '', so then I called back. Everyone tells me, its in the escalation stages and nothing has been determined yet, they tell me to call back every few days to call. I ask to speak to my " dedicated loan specialist '' to question why he told me something otherwise, and he is always busy. I spoke to a Supervisor around the middle of XXXX, and she assured me that she was going to speak to one of her contacts in the escalation department and get this resolved, then personally call me back, but still nothing and not return phone calls. On or around XXXX, I received a call from a customer support lady who handles complaints who gave me her personal number and wanted to hear my story, and said she would be checking into this and keeping me informed. As of date XX/XX/XXXX, I have never heard back from her and have left her two voicemail 's to return my calls, with no return call either. This whole situation has been a complete nightmare, I have called this company until I 'm blue in the face numerous times throughout the week and spent endless hours on the phone with them, to never get anything resolved. I 'm at the point where I 'm absolutely disgusted with the way they have treated me throughout this process and feel like I deserve much better, because I have went above and beyond to stay compliant.
05/22/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • NC
  • 286XX
Web
To whom this may concern, my name is XXXX XXXX, my wife and I are terrified that our mortgage servicer, Nationstar is forcing our mortgage and our home into foreclosure for their own monetary gain without offering us an alternative to foreclosure. We now have a Sale Date of Tuesday, XXXX. We desperately need someone to step in and intervene or we are afraid that we will lose our home that we have been trying to get back on track with Nationstar for so many months, that has now turned into years. My wife and I suffered financial hardships some time ago and notified Nationstar when that happened. We began the process of attempting to get the loan modified. I have never seen a big company run with such disorganization and the continuous mishandling of protocol and documentation. Violation of The Real Estate Settlement Procedures Act ( Regulation X ) XXXX Loss mitigation procedures. The Consumer Financial Protection Bureau established rules to " protect mortgage borrowers from costly surprises and runarounds by their servicers. '' My understanding is Nationstar received over XXXX dollars in the T.A.R.P. bailout in XXXX. They agreed to help struggling homeowners that had genuine financial hardships ; homeowners like us. How is it that after months & months of submitting numerous financial packages & documentation to them that they continuously lose & mishandle documents over & over? XXXX XXXX Receipt of Loss Mitigation application - " A servicer shall exercise reasonable diligence in obtaining documents and information to complete a loss mitigation application. '' Along with submitting numerous financial packages ( RMA Packages ), we have had anywhere from XXXX to XXXX different account managers. XXXX Continuity of contact - " Servicers are required to maintain reasonable policies and procedures with respect to providing delinquent borrowers with access to personnel to assist them with loss mitigation options ''. Why were n't we assigned a single point of contact to assist us in saving our home? This whole ordeal with Nationstar has been a complete debacle ; it has looked to us that they have deliberately mishandled and mislead us time after time, jumping through never ending hoops only to end up in foreclosure, now with an auction date on our home. How are we in foreclosure when we have been trying to get a modification and have done seemingly everything they have asked us to do? XXXX XXXX Dual Tracking is prohibited. " Servicers can not start a foreclosure proceeding if a borrower has already submitted a complete application for a loan modification or other alternative to foreclosure. XXXX Early intervention requirements for certain borrowers - I do n't feel that Nationstar has ever provided us with a " Fair Review Process '' for a modification, as required under the XXXX & Consumer Protection Act. " CFPB 's mortgage servicing rules ensure that borrowers in trouble get a fair process to avoid foreclosure '', " borrowers should n't be surprised by the start of a foreclosure proceeding until they have had time to explore all available options ''. We can afford our payments and have been able to for some time. We need this loan modified and put back on track so we can remain in our home that we love and want nothing more than to begin making payments again. We are pleading for someone to step up and do the right thing by us. Please help us ; our sale date is Tuesday, XXXX XXXX, XXXX at XXXX Thank you in advance for anything you can do, XXXX XXXX & XXXX XXXX
02/22/2017 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Loan modification,collection,foreclosure
  • FL
  • 33311
Web
I am writing regarding my home that is currently scheduled for XXXX on XX/XX/XXXX in XXXX Florida. I 'm the heir of my parent 's property with XXXX. I have tried to workout taking possession of the home but with little assistance from Champion Mortgage Company. The court gave me XXXX days to leave the home ; however, I 'm interested in keeping the home since me and my children resides in the home. The process has not been explained to me to take advantage of modification procedures to remain in the home. Yet XXXX is not using the law to assist citizen being discriminated against with regards to the banking processes, especially XXXX homeowners. It seems the courts have been given greater latitude to assist citizens being discriminated against but little has been done to assist me ; I learned over the years the fraudulent tactics used by the banking industry to remove minorities from their homes with the assistance of the legal system. My parents have worked hard for many years and I am heir to the property. I currently work with XXXX with XXXX years of service. I have tried to fight for my home with limited knowledge to avoid foreclosure. My mother and father took a reverse mortgage due to XXXX and the need for income to support medical bills. However, I would like to purchase the home but have not been given the opportunity to understand what I need to do to assume the note to continue living in the home. I also hired a XXXX XXXX, XXXX, FL XXXX and he has not served me well, each court hearing I did all the talking and he was paid to assist me in the process for assuming the home after the XXXX of my father -- XXXX. My father XXXX XX/XX/XXXX and I have not been given the appropriate procedures that due me by law to assume the property. I also have a living trust and the server Champion Mortgage after sending the trust document several times, I 'm was finally told that they they have received the document after I received a summary judgement and a writ to leave the property. The Attorney for Purchaser, XXXX XXXX, XXXX , FL XXXX. Telephone XXXX. On XX/XX/XXXX my home was sold ; I had an XXXX and a XXXX. The first filing I answer the foreclosure I paid XXXX to assist with my parents reverse mortgage to keep the home. The first payment plan arrangement was {$500.00} ; I made the payments as I was instructed to do. I forwarded information that was requested by the courts and bank such as cashier checks, pay stubs utilities bills etc. to assist with XXXX and the hardest hit program, and paid {$1800.00} to a debit program which I was fraudulently assisted. Nothing was done with the DEBT SOLVE program that was recommended by XXXX. The fax number is XXXX and number to office XXXX. The representative is XXXX. Another plan was made by this XXXX and my Dad to file bankruptcy but he XXXX before the hearing. Each time I would meet with the secretary or clerical staff for payment ; yet I was told by the bank that the property is sold. According to the XXXX I was not eligible for the hardest hit program. My parent 's property was upside down in XX/XX/XXXX after the XXXX of my mother. I feel this behavior by XXXX and the law XXXX is criminal thus allowing banks to do this to customers is also unfair ; I filed a complaint because there should be some protection for citizens. I paid a total of {$1700.00} XXXX dollars but my money have been used in a fraudulently manner I have been taken advantage of by the banks and the legal process and in need of immediate assistance.
08/18/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 91604
Web
Nationstar Mortgage Demands 50 % Escrow Account 'Cushion ' vs 20 % After I refinanced my mortgage with XXXX they immediately sold off my loan to Nationstar Mortgage , LLC in Texas . After being with NS for over a year they sent me an 'Annual Escrow Analysis Disclosure Statement ' and increasing my Escrow account payments citing the allowable RESPA 'cushion '. After the annual disbursements of XXXX taxes & Insurance totaling {$10000.00} and payments I made totaling {$10000.00} my escrow balance = ( {$130.00} ). My monthly mortgage payment is ; PRINCIPAL & INTEREST : $ XXXXXXXXESCROW : $ XXXXXXXXTOTAL : $ XXXXXXXXThe same week, I received a Statement from XXXX XXXX Assessor dated XX/XX/XXXX = NO CHANGE IN PROPERTY TAXES {$9700.00} for the period XX/XX/XXXX to XX/XX/XXXX. Nationstar gave me XXXX weeks notice before my next mortgage payment to choose the following ; ESCROW SHORTAGE PAYMENT OPTIONS : I understand that my tax and/or insurance has increased and that my escrow account is short {$3600.00}. I have enclosed a check for XXXX ; OPTION 1 : Pay {$3600.00}, the total shortage amount. I understand that if this is received by XX/XX/XXXX my monthly mortgage payment will be {$2900.00}, starting XX/XX/XXXX. OPTION 2 : XXXX part of the shortage. " You do not need to do anything if you want to have all of your shortage divided evenly among the next XXXX months. " On the same notice, Nationstar is also increasing the monthly escrow payment by {$110.00} per month x XXXX months = {$1300.00} = TOTAL 'CUSHION ' of {$5000.00} = 47 % of annual Escrow Disbursements vs 17 % allowed by RESPA . To confuse the issue and make it impossible for the 'Escrow Department Customer Service ' to understand ; Nationstar has provided a table to 'justify ' their demands ' stating the 'lowest running balance ' of ( {$1900.00} ) in XX/XX/XXXX allows Nationstar to demand and additional RESPA cushion of ( {$1700.00} ) = {$3600.00} to bring the account to {$0.00} balance after disbursement of RE taxes. Why then, is Nationstar also demanding an additional {$1300.00}? On XXXX XXXX, I called the Nationstar Escrow Department and spoke for over an hour to a Customer Service Agent AND his Supervisor. I got XXXX completely different explanations for the amounts demaned by Nationstar ; 1. The Customer Service Agent just read off of the Notice that I had been sent and had no idea what the 'allowable maximum by RESPA ' was - Nationstar 's accountants were correct, and I was not calculating it correctly! He laughed at me and at that time, I demanded to speak to his Supervisor ; 2. Escrow Department Supervisor stated after putting me on hold for over XXXX minutes to look at my account, that I owed Nationstar over {$4700.00} because my payments for the previous year went to to Principal and Interest ONLY and NO Escrow. At that time, I demanded a full printout of my 1 year with Nationstar Mortgage. The following day, on XXXX XXXX, I made the XXXX payment of {$2800.00} Principal + Interenst + Actual Escrow + {$130.00} ACTUAL escrow shortage = $ XXXXXXXXThe following week, Nationstar stated in writing that my payment was NOT credited to Principal, Interest, Escrow or Escrow Shortage as I had requested but 100 % of my money was IN SUSPENSE, the mortgage was over XXXX days late, reported to the Credit Burea , and IN DEFAULT due to insufficient payment amount! Is this a legal action against a Borrower? Who do I contact in the State of California for help? MUST I hire a lawyer? Thank you!
05/14/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • NH
  • 038XX
Web
XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX NH. XXXX Nationstar Loan # is : XXXX To Whom It May Concern : This is a follow up to a complaint concerning our mortgage with Nationstar Mortgage. We filed a complaint in XXXX XXXX with the Consumer Financial Protection agency, ( complaint number is : # XXXX ). Shortly after submitting this complaint, we received a call from our mortgage company Nationstar in an attempt to resolve this matter. We were advised to apply for the Government HAMP loan as a solution to our complaint*. * ( In short we are requesting our 5 year ARM be converted into a 30 year fixed mortgage ) After 6 months of working with Nationstar, in XXXX of XXXX we were contacted by Nationstar Mortgage Company and were told we had been accepted for the government ( HAMP ) Home Affordable Modification Program. We were not provided any written information about the term of the new loan, only the monthly payment amount was provided. ( {$2100.00} our new monthly payment ). We were told we would be required to make 3 payments ( 90 day trial period ) and if we successfully made those payments we would then receive written documents outlining the terms of loan. In XXXX we successfully completed the terms of the trial period and received the final loan modification documents provided by Nationstar Mortgage. After reviewing the loan documents we were very uncomfortable with the terms of the new loan agreement. We would be required to agree to accept a 40 year mortgage at 4.125 % interest rate with exorbitant, penalties, interest, fees and other costs added to the loan bringing the new principal balance to {$350000.00}. Our original loan amount when we purchased the house in XXXX of XXXX was for {$240000.00}. Despite the fact that we have been making monthly payments for over 8 years the new loan balance would be over XXXX. We feel this is an excessive amount of fees to pay on top of the 40 year mortgage interest payments. The only " supposed '' relief offered was described in Point XXXX. Section XXXX of the new loan documents by deferring {$56000.00} of the new principal balance to be interest free for the period of the loan. {$350000.00} less {$56000.00} equals the new interest bearing principal balance of {$290000.00}. This XXXX will be charged interest at a rate of 4.125 % for 40 years. Using an amortization schedule, the 40 year payback amount on the interest bearing principal balance is {$600000.00} plus we would need to pay the {$56000.00} deferred amount in full before the loan would be paid in full. That is {$650000.00}. This is an exorbitant amount of interest to earn on this mortgage. In XXXX we wrote and submitted to Nationstar an appeal letter asking for a sizable reduction in the principle balance on the loan before we could accept the new modification agreement. ( You should be aware that the town of XXXX NH has appraised the value of the property to {$250000.00} most recently ). XXXX XXXX I received a response from Nationstar denying all of the requests I made in our appeal letter leaving us with few options. XXXX XXXX, XXXX we formally refused the terms of the HAMP modification loan closing options to prevent the foreclosure of our home. Nationstar then offered us a program called " Keys for Cash '' with a {$35000.00} payment if we voluntarily sign the house over to the bank. We agreed to the Keys for Cash program and shortly after Nationstar withdrew the financial offer of ( {$35000.00} ). Supporting documents attached.
04/10/2017 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • OK
  • 73012
Web
On XX/XX/XXXX, I became 30 days late on my XXXX loan # XXXX held by Nationstar Mortgage LLC. On XXXX/XXXX/XXXX, Nationstar had planned to refinance the XXXX loan from a 1 Yr US Treasury XX/XX/XXXX Fixed Adjustable loan to a Monthly LIBOR ARM loan without disclosing this fact to me. On XXXX/XXXX/XXXX, Nationstar ended the foreclosure action rights on their own behalf on the XXXX loan Nationstar titled loan XXXX by closing the loan due to refinance. On XXXX/XXXX/XXXX, Nationstar refinanced the XXXX loan without any much less state and federal disclosure of/and concealed their use of the new APR, the new monthly adjustment, the new notice of change, the new XXXX indexes they would use for the next 9 months and Nationstar failed to have a new mortgage CASH OUT to Nationstar in overstated principal and over collected interest, and new note signed by me. On XXXX/XXXX/XXXX, Nationstar, after referring the closed XXXX loan for foreclosure action despite the loan being closed by Nationstar on XXXX/XXXX/XXXX, claimed the XXXX loan was at a XXXX balance in their XXXX/XXXX/XXXX to XXXX/XXXX/XXXX account histories on lines XXXX, and claimed a new loan was originated on XXXX/XXXX/XXXX in lines XXXX by number NOT description. On XXXX/XXXX/XXXX, I had discovered XXXX had fraudulently or by error overstated the principal balance, and notified Nationstar, and they refused to credit the principal and then recalculate all already overcollected interest and then recalculate their claims demanded in then XXXX payoff statements, due to their threats of foreclosure. On XXXX/XXXX/XXXX, my lawyer did n't verify the Nationstar demand only the XXXX error in principal that had caused me to be overcharged interest from XXXX to XXXX in the amount of over {$5800.00}. Despite the refinancing of and closing of the XXXX loan ( Nationstar loan XXXX ), on XXXX XXXX, XXXX, Nationstar filed XXXX XXXX and continued to service their own Monthly LIBOR ARM, for a total of 9 months. On XXXX XXXX, XXXX, Nationstar forced me to payoff an undisclosed concealed Monthly XXXX ARM loan I had no knowledge of nor did I ever give Nationstar consent to originate and then service for 9 months without valid loan documents allowing them to do so, all while I was under the threat of a foreclosure action turning to judicial order of sale. In XXXX, when I tried to rescind the XXXX loan because my previous attorney did n't verify accuracy of Nationstar 's demand for payoff, Nationstar paid me {$5000.00} for general damages claiming verbally to me through counsel that there was only XXXX loan, despite fact in calculation and their own admission in their XXXX/XXXX/XXXX account history 's lines XXXX & XXXX and that they had concealed the description of the claimed payoff and new loan in all of XXXX, to avoid disclosure and losing their claims outright to unlawfully obtain my payoff. In doing this, Nationstar 's counsel, despite my FCRA complaint claimed accurate information was being stated at the CRA 's as " Current Status '' as of XXXX/XXXX/XXXX as XXXX days past due. As an unrepresented party, I did n't know that was wrong with paid and closed. I have rescinded the Nationstar undisclosed loan that was concealed from the XXXX agreement and from me and other government agencies and Nationstar refuses to refund me and refuses to correctly and accurately furnish information to the CRA 's for both loans, as of XXXX/XXXX/XXXX, and this has caused me excessive loss of equity and damages personally/economically.
03/20/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NV
  • 89436
Web
I have a mortgage loan with Nationstar Mortgage. I had been inquiring with them regarding reasons for increases to escrow account when my property tax has remained stable and my home insurance has decreased. I have receive limited responses to my emails and no clear reason has been provided. This is when I was informed that a Mortgage Insurance Premium ( MIP ) is applied to my loan. I was puzzled by this since my year-end statement from Nationstar has a XXXX entry for mortgage insurance. I later discovered that my mortgage insurance is approximately $ XXXX/year and it comes out of my escrow account. Nowhere on my escrow statements is there anything about a MIP. Property tax and homeowners insurance payments are clearly stated ; however, there is nothing about mortgage insurance. In my opinion this represents a lack of disclosure and transparency on my loan. Additionally, the mortgage insurance is over XXXX % of my current outstanding amount which seems egregious. I refinanced my loan a few years ago ( HARP program ) and the loan/value ( L/V ) on my mortgage was well over XXXX % at the time the loan was refinanced ( I was XXXX of XXXX homeowners stuck in this situation during housing bubble burst! ). I do n't recall mortgage insurance being discussed during the refinancing of my mortgage, nor did they make it clear that as to what the amount of the MIP is and what my options are to get MIP removed. I now understand that mortgage insurance is required if the L/V exceeds XXXX %. The problem that I have is that they base the L/V on the value of my home at the time I refinanced the mortgage rather than the value of my home at the time I purchased it. As such, the MIP will remain for several more years due to me refinancing the loan which should have been disclosed when I made the decision to refinance. My home value has increased substantially during the past couple of years as the housing market has recovered ; however, this is not reflected in my L'V that is on record with Nationstar XXXX Apparently it is up to the me to have my home re-appraised a and then wrangel with Nationstar to change the L/V so it reflects current market conditions. I have had difficulties getting responses to my questions regarding my escrow account and the mortgage insurance, all I get is form letter indicating their research department will get back to me. This mortgage insurance nonsense is ridiculous and puts an major financial burden on the consumer. I 'm sure it came about as a result of all of the mortgage defaults during the " great recession ''. Bottom line is that Nationstar, and other lenders for that matter, need to be more transparent and forthright regarding mortgage insurance like they are for the loan principal, mortgage interest, property taxes and property insurance. Bottom line is that they do n't want the consumer to know how much they are charging for mortgage insurance as it is simply money in their pockets! They need to me more responsive and clear regarding inquiries to this matter and provide assistance to reach a solution that is satisfactory to all parties, especially the consumer. I will continue my quest to get answers regarding mortgage insurance and will not make the mistake of purchasing another home unless I can provide a large enough down payment to forego mortgage insurance ( housing mess probably would n't have occurred if banks would have required at least XXXX % down in the first place ). Hopefully, this complaint does n't fall on deaf ears
09/11/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • CA
  • 95969
Web
In XX/XX/XXXX we wanted to refinance our home at a lower interest rate, so we contacted Nationstar ( who our mortgage is through ) and they did not want to help us at that time. So we tried XXXX XXXX XXXX. We paid {$500.00} for an appraisal on our home to them. So they approved us. when XXXX XXXX requested our pay off to NationStar, Nationstar then called us to tell us that they now wanted to help us, and gave XXXX XXXX a bad name by saying they were not a legal company to borrow money from. Nationstar told us that they did not disclose all expenses that we would have getting our loan. by financing through them. So I asked if I should call the State Attorney General Office of Calif and they said no, the federal government oversee this kind of loan. Nationstar told us that we would get more money out of our house and a lower interest rate by staying with them. But we had to pay for another appraisal on our house even though we just had paid for one through XXXX XXXX. It was another $ XXXX plus. Nationstar took 2 months to get back to us and tell us we needed a second heating source to be approved and the appraisal was much lower then the XXXX from XXXX XXXX. So they kept us at a high rate of interest, this was only the start of discrepencies with them. XX/XX/XXXX, we signed up with Nationstar under the Excelerator program meaning that we would pay more money twice a month towards our mortgage. We set this program up under XXXX different accounts on XXXX different dates as a automatic withdraw from our accountsXX/XX/XXXX they made an error taking from the wrong account on the wrong date so it messed our finances up. We called them about it once we found out they took from the wrong account. After 3 to 4 calls, this was reversed and corrected. Then it happened 2 more times, they did not correct it until we called them again. XX/XX/XXXX it happened again taking from wrong account with no money there to take so they closed our Excelorator account without telling us. Put us back on the regular loan account once a month. We called to have them correct it and we had to manually send it to them altho they already had the money from wrong account. It took 14 days to have this corrected and they charged us a service charge making that payment late. Then we received certified mail for 3 months that we were late and behind, when this was all their error. We always pay our mortgage on time or by the grace period. XX/XX/XXXX, we received a call from our house Insurance, XXXX, that they had not been paid. ( our house Insurance is included in our mortgage payment from our excrow account ). I called Nationstar to check on our escrow account money because Insurance had not been paid. So now we had no house Insurace covrage for 2 or 3 months. After a 3 hour call to Nationstar and a few different departments, they found out that they had given our Insurance money to someone else 's account. They said they would correct the error, but took up to 5 days. Now, since XXXX XXXX Nationstar wants us to pay the money that they paid to someone else 's account, ( we have their name ) .They added this money to our house payment and we have called them over and over again to tell them this still needs to be corrected as this is not our error, it 's theirs. When we call, this goes to XXXX through the service center and they do n't do anything. Now our payment has increased {$900.00}. We cant and are not going to pay this. It 's not our fault they sent our money to someone else.
02/04/2016 Yes
  • Mortgage
  • VA mortgage
  • Loan modification,collection,foreclosure
  • NC
  • 28547
Web Servicemember
I am in the United States XXXX and have a family of, including XXXX children under the age of XXXX. I was XXXX last year for 6 months. During this time, my wife, XXXX XXXX, contacted our bank Nationstar, to discuss the possibility of a short sale or deed in lieu of foreclosure ( DIL ). She started this process in XXXX of XXXX. We were assigned our Single Point of Contact ( SPOC ), XXXX XXXX, on XXXX/XXXX/XXXX, who informed us that the initial paperwork would be sent immediately. On XXXX/XXXX/XXXX, we spoke with XXXX in the Customer Service department, who informed us the paperwork was never sent. We received the paperwork about 2 weeks later. On XXXX/XXXX/XXXX, we spoke to our XXXX, who informed us that the appraisal was received, which contained the fair market value and specified the home was affixed to the ground. Between XXXX/XXXX/XXXX and XXXX/XXXX/XXXX, we left multiple messages with XXXX, including a message through the DIL department. On XXXX/XXXX/XXXX, we were notified that a survey needed to be conducted and the VIN number of the home was required. We were notified on XXXX/XXXX/XXXX that the final paperwork was in progress and we should have a final answer soon. We did not hear anything for almost a month, so we called on XXXX/XXXX/XXXX, but could not reach XXXX, so a message was left and a follow up e-mail was sent to inform him I could no longer make the payment on the home, as my XXXX was now over and I was no longer receiving extra pay. On XXXX/XXXX/XXXX, we spoke to XXXX, who told us a request was sent to the attorneys regarding our title. We made attempts to contact XXXX multiple times in XXXX and XXXX, including leaving voicemail and speaking to his manager. We have heard nothing regarding our DIL status until XXXX/XXXX/XXXX, when I received a call from the bank asking if I had any questions about my loan to which I only had XXXX, can someone please provide me with a status of my DIL. I was informed my DIL was denied because of a failure to resolve a title issue and that a letter was in the mail to me. On XXXX/XXXX/XXXX, I called to get more information and was told the letter was never sent. XXXX XXXX from the bank told us that the DIL attorneys notified the bank that paperwork XXXX was required stating the home was affixed to the ground at the beginning of XXXX. Due to my financial status, I have been unable to make my payments and have actively hunted for renters, with no luck. The bank has placed my home in abandoned status, which lead to the insurance company dropping the required insurance. Due to this, the bank has started charged me fees for insurance. I do not understand how the bank purchased the servicing rights to my loan from XXXX XXXX XXXX without a clear title or without proof the home was affixed to the ground. I attempted to provide all I could to show them it was affixed, but I feel the burden should fall to them when they are making an important loan modification decision. In my opinion, NationSTar did not fulfill their fiduciary responsibilities to me, as a customer, in a time of need. Additionally, their lack of communication caused a lot of additional stress on my wife as she felt in the dark during the situation, while I was in XXXX and she was home with our XXXX children. I understand that since this purchase was not prior to my XXXX Service, that I am not eligible under the SCRA ; however, I believe NationStar was in violation of the regulations under UDAAP for the way in which they handled my DIL request
05/22/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NJ
  • 07052
Web
My home I have owned for nearly 20 years is in foreclosure with a sale date set for XX/XX/XXXX. This is an avoidable foreclosure, but the holder of my mortgage loan Nationstar has dragged their feet while allegedly conducting a review of my financial information.. This is a clear example of dual tracking, and this is in violation of federal and state guidelines for loss mitigation programs. I believe there are multiple violations that Nationstar needs to take into consideration, including violations of the Truth in Lending Act ( listing ex-husband as co-signor on loan when he was not present ) as well as violations of the RESPA act based on falsified and overstated income on the application and the handwritten addition of my ex-husbands name to the application after the fact. Additionally, Nationstar failed to offer the option of mediation as mandated by the state of New Jersey. Instead of following the rules and playing fair Nationstar has moved to set a sale date. I have owned my home since XX/XX/XXXX and refinanced into my current mortgage loan in XX/XX/XXXX. I have worked as a XXXX XXXX and XXXX for over 25 years and never had a problem making my mortgage payment. In recent years the economy hurt business and it became very hard to add any new clients and existing clients were trying to do things in house to save money, which led to me struggling and ended up defaulting on my mortgage with XXXX. I contacted the loss mitigation department at XXXX and began submitting documents in order to have them conduct a review of my financial information. All paperwork was submitted to XXXX for review by early XX/XX/XXXX. On XX/XX/XXXX XXXX filed a foreclosure complaint against me. While litigation was ongoing, I was approved for a trial loan modification by XXXX in XX/XX/XXXX. I proceeded to make 4 trial period payments of {$1200.00} each between XX/XX/XXXX and XX/XX/XXXX, which was slightly less than my original mortgage payment, while litigation still proceeded against me. I wanted to save my home so I made all of my trial payments as agreed. I was told by my XXXX home advisor that the amount of my trial payment would be the amount of my monthly payment. I was expecting this offer to be made permanent, but then I was told that the original agreement was no longer valid and I received a new modification approval with a monthly payment of {$2400.00}, which was immediately pulled again and replaced by a second modification approval with a monthly payment of {$2700.00}, extending my term from 19 years to 40 years, and increasing my principal by close to {$54000.00} while maintaining my interest rate at 5.75 % in a market where the going rate was 2 -3 %. I could not believe that XXXX XXXX had pulled the original offer, and was even more shocked that they had doubled my original mortgage payment in this so called modification. I could not afford this and did not accept the offer and tried to get anyone who would listen to work with me to put something that made sense on the table. Alas, I did not make any progress with XXXX as they continued litigation against me. In XX/XX/XXXX, my loan was transferred from XXXX to Nationstar. Nationstar has yet to review my current and correct financial information, but in the meantime the foreclosure is ongoing. This is a clear violation of the dual tracking provision. To date I am still fighting foreclosure, and I have no idea where I stand, I just know that Nationstar/XXXX have set a foreclosure sale date of XX/XX/XXXX.
02/20/2017 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • IL
  • 60626
Web
Please refer back to Case number : XXXX as a precursor to this. I mentioned that I could not respond until a knew the outcome of my loan modification re-submission. Please note the Auto-Response date of XXXX/XXXX/XXXX. Now, on XXXX/XXXX/XXXX, I had my first Mortgage Foreclosure court date. After judicial review of the case, it was one of the rulings of the court that I submit new loan modification request documents to my lender, starting anew, with the package being prepared by a HUD accredited third party. When I mentioned to the court that I had a loan modification currently in review with my lender, the response was that I should start anew. This was agreed to by the Attorney representing the plaintiff XXXX, along with other other court stipulations. Prior to this date, my lender has sent me an " in-house '' loan modification and had called several times to " find out what I wanted to do ''. They continued to call urging me against the XXXX/XXXX/XXXX offer withdrawal deadline. I asked why, knowing that I had a HAMP loan modification package in process, they could n't wait for the outcome of that and were willing to make me an offer after 1 year of dragging and {$50000.00} tacked on to my initial mortgage balance. I receied no response from the lender on this inquiry/question. Again, please noting the Auto-Response date of XXXX/XXXX/XXXX, I logged on to my on-line mortgage account with NationStar for loan modification status updates. True to form, one month and one day after, on XXXX/XXXX/XXXX, I saw the posting that my loan modification request had been denied on the grounds that my income did not meet eligibility standards. I received a written follow up in the first week of XXXX XXXX and a follow up phone call later in the month, about a month after the XXXX/XXXX/XXXX posting. At this point, I asked the NationStar representative why it took one month to call me to " discuss '' the denial. Again no answer to the question. I mentioned to her that I had since retained legal representation to handle this increasingly twisted case and that my lawyer may be able to better respond to them, through their lawyer. One of the other baffling things from my lender has been the Monthly mortgage documents from NationStar that show monthly payment demands that fluctuate/see-saw between {$2300.00} before the loan modification offer of XXXX XXXX to {$3500.00} after the loan modification offer ( between the XXXX/XXXX/XXXX expiration of the offer and the XXXX/XXXX/XXXX denial of the HAMP loan modification application ) and then back to {$2700.00} in XXXX/XXXX XXXX. I also noticed my bank statements through XXXX billing and prior to XXXX XXXX billing that show XXXX XXXX debiting my account for insurance that included my combined House ( in foreclosure ) & Car payments, through XXXX XXXX. I noticed that starting in XXXX XXXX, that XXXX XXXX XXXX debits now excluded the House ( in foreclosure ) insurance amounts. This change, without my request/intervention.Was this at the request or directive of NationStar Mortgage/XXXX ? What was their motivation, after taking this amount from me through XXXX ' XXXX while also assessing the same monthly amounts towards my outstanding mortgage debt? Taking it from {$15000.00} to over {$54000.00}. Why the change? I am thankful in obtaining legal representation to better represent my interests before this Big Bank and hope that it is clear that there are many questions that I hope they can honestly address.
08/17/2015 Yes
  • Debt collection
  • Mortgage
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • WA
  • 98052
Web
This is new information, and a new complaint, not a continuation of any previous complaints filed by me or on my behalf. Nationstar Mortgage , LLC, of XXXX, posted on our home and sent via postal mail a Notice of Default ( NOD ) in order to begin non-judicial foreclosure proceedings on our home in XXXX, XXXX. XX/XX/2014. XXXX points of information in the NOD documents have been shown to be false. First, the NOD asserted that Nationstar is the owner of the note. I immediately sent a QWR to Nationstar to validate the debt and requesting that they demonstrate ownership of the note and received a response that stated that they are only the loan servicer, not the owner of the note, and that XXXX XXXX XXXX XXXX XXXX XXXX as trustee for a trust named XXXX XXXX is the owner of the note. Therefore, I sent a " demand for debt validation and proof of claim '' requesting proof of ownership and proof of a valid chain of title to XXXX XXXX at the address provided in the response. In response to that letter I received another letter from Nationstar ( not XXXX XXXX ), virtually identical to their previous response. To date, I have not received any response from XXXX XXXX. In summary, by their own admission, Nationstar Mortgage , LLC is not the owner of the note, and therefore they have no authority to begin the foreclosure process by sending us a NOD. Secondly, the NOD documents included a " Forclosure Loss Mitigation Form '' affidavit, signed under penalty of perjury, that XXXX XXXX does not apply in our case because the property is not our primary residence. I do not know where they got this information, but it is inaccurate, the home is my and my spouse 's primary residence. Therefore, Nationstar was attempting to remove our right to meet with them, and other rights under XXXX XXXX, before proceeding with the foreclosure process. According to a highly-qualified lawyer that we consulted with, this false affidavit invalidates the NOD and any efforts to move forward with foreclosure without restarting the entire foreclosure process would be a violation of WA law. On our behalf, said lawyer sent a letter to Nationstar, XXXX XXXX, and XXXX XXXX XXXX XXXX XXXX XXXX ( which is acting as foreclosure trustee for Nationstar ) to notify them of this violation of law. Nationstar responded saying that " The asserted error is substantially the same as an error previously asserted, for which Nationstar has previously complied with its obligation to respond. Unless there is new and material information that has not been provided to Nationstar Mortgage for investigation, Nationstar Mortgage considers this matter resolved. '' In fact, this point had not been raised in any previous communication with them, so once again they made a false and evasive statement. XXXX ' separate response to our lawyer 's letter included a " Declaration of Beneficiary '' document signed by a Nationstar agent, under penalty of perjury, stating that Nationstar Mortgage , LLC is the " actual holder of the promissory note. '' Here again, Nationstar is claiming to be the owner/actual holder of the note while at the same time, and once again, in their response to the law firm 's letter, denying that they are the owner of the note and identifying XXXX XXXX as the owner. In conclusion, Nationstar Mortgage is making false statements, is being evasive about the ownership of the note for our property, and may be attempting to illegally proceed with foreclosure on our property under false pretenses.
05/10/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CA
  • 90731
Web
This is a continuation from my report/comment of last month ( early XXXX ) regarding Nationstar Mortgage. This was case XXXX. I was told by XXXX, from the Escrow department, on XXXX that I would be getting an email that day explaining how the company calculated my new monthly payment, but as of this date I have not received that information. I called the company on this date because I had not received a monthly statement to make my payment for XXXX. The message on the line as I waited in the phone cue was that my account was overdue! Just like last month. The amount it said I owed was over {$4000.00}. This was not the case, as I learned in the course of this conversation. XXXX said they put my payment from XXXX in suspension, did n't give me credit for it, because it was a " partial payment. '' This payment was {$2100.00} made on XXXX and confirmed through my bank, XXXX. This was hardly late, paid on the first day of the month. So at that point I had no balance. XXXX from the XXXX department confirmed on the phone on this day that this was the amount I owed. This was my monthly payment. In fact, a statement from XXXX, dated XXXX, said {$2100.00} was my monthly payment amount effective XXXX/XXXX/16. Another statement from XXXX dated XXXX confirmed this monthly amount. And another on XXXX confirmed this amount. All of these were on the company 's letterhead. So why did the company suspend this payment on XXXX? They must have planned on reviewing my Escrow and refiguring my monthly amount, other wise why would they not give me immediate credit for {$2100.00} on XXXX? There should have been no message on their line that I owed a balance. I would like this cleared up. XXXX explained that they refigured my Escrow again in the middle of XXXX and found a mistake and changed my monthly amount. This is the third time they refigured it in the past few months! He said they went back and refigured my Escrow this most recent time because I asked them to do this. I did not ask them to do this. As a result, he said, they found a mistake in the interest rate, which was too low, and made an adjustment increasing my payment. I want to see the evidence of this. My note says the interest rate can only go up once a year. What I did ask them earlier was why my payment had gone up back in XXXX. They said then that my taxes and insurance had gone up! My taxes only go up in the Fall. I checked with the assessor 's office in LA and they said that there had been no increases. The insurance also only goes up once a year, in XXXX. I checked with the company and they said no increase was given. So I would like to see evidence of how they computed these XXXX increases. Plus I would like the situation cleared up regarding the alleged lateness and lack of payments. I will mail the documents referenced here. Per JC I sent my XXXX payment XXXX for {$2200.00}. On the phone he said this was my balance. As I mentioned I had not received a monthly statement. On the phone with him XXXX he took my payment for {$180.00} to make up the difference caused by the latest Escrow refiguring that I had no knowledge of ( I have a confirmation number ). My account has to be in balance. How can a company put a payment in suspension because it is allegedly partial before a decision is made to change the amount?! This appears intentional Also I noticed that several thousand dollars have reduced my principal but I have never sent payments to the company to reduce my principal.
05/05/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • XXXXX
Web
I was working for XXXX XXXX XXXX XXXX XXXX CA fr om XX/XX/XXXX on XXXX XXXX . My XXXX was applied.In XX/XX/XXXX , one of my colleague who had purchased house in XXXX , CA and living there sinc e XX/XX/XXXX met me and advised me to purchase a house in XXXX , CA. He mentioned that his manager recommended him to purchase the house and it would support him settling in USA and also will have a nice financial gain. He also advised me the same and told that since my XXXX was applied buying a house in XXXX CA would help in settling in USA. He als o arranged for visiting a few houses in XXXX , CA in XX/XX/XXXX - XX/XX/XXXX Time-frame which I did. Area was nice and appeared like a good residential community. I purchased a condo in XXXX CA in XX/XX/XXXX . I me ntioned to Housing Agent that I was on XXXX XXXX and did not have XXXX . He mentioned that it is not a problem and mentioned that I can purchase the condo, I can sell the condo through him any time after the 1 year and told that I would make a nice profit. After verification by Financing company, forms etc I purchased the condo in XX/XX/XXXX for USD XXXX . I owned it til l XX/XX/XXXX . In XX/XX/XXXX I ha d to go to XXXX for a week vacation which appeared like extending for more time.My relatives in XXXX asked me to sell the house and come to XXXX . I did not want to. I went to XXXX for a extended time and then came back and I was staying in the house. Then one XXXX XXXX and his friend knocking my door and asked me why I was staying alone. I told that I was alone and hence staying alone. They asked me to go back to XXXX .My job at XXXX was gone then. I was trying to find an other job in USA. In stead of advising me to find another job in USA, they advised me to go to XXXX and stay there. When I applied to some companies they advised me to go to XXXX for a year and come back. I went to XXXX in XX/XX/XXXX . I stayed in XXXX till XX/XX/XXXX . I had paid mortgage of more tha n USD 120k from XX/XX/XXXX - XX/XX/XXXX for the house in XXXX , CA. This house was gone when I was in XXXX . My complaint is that : 1 ) why they let me purchase the house without XXXX , 2 ) even when I wanted to continue in the house a nd work on a job, why they advised me to go to XXXX . It is my prerogative whether I want to work i n USA or XXXX . I could have as well worked in USA with an employer, I could have rented the place to somebody, could have collected the rent and continued to hold the house. 3 ) why they sold my house in XX/XX/XXXX without my notification nor did they gave my USD XXXX mortgage I paid or th e USD XXXX in improvement I had made in the house. They should have contacted me, notified me and taken my permission before selling the house. I could have still rented the place and tried to make the payments. How can they tell what I should do. Have I gone to them asking for financial advise?? No. Are they licensed to give financial advise?? No. Just knocking on our door, calling for some social gatherings and asking me to go to XXXX is not a good practice. If at all they could, they should have helped me hold onto the house, get my XXXX , work in USA fo r a better salary, progress in life. They have not done and now they are responsible to fix the things they have done wrong to me and my family ( I got married in XXXX in XX/XX/XXXX daughter born in XX/XX/XXXX ).
02/09/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 34205
Web
After Hurricane Irma I contacted my mortgage company Mr. Cooper aka NationStar. Because I was in a federally declared disaster area they agreed to let me not make 3 payments on my loan. I asked directly for the 3 payments to be applied to the end of my loan, as this is what I understood most mortgage companies were doing on behalf of their customers. I was told I had to do nothing, payments would be deferred, but to call in XX/XX/XXXX to let them know if 3 payments was enough or did I need to extend. If no extension needed they would set my account to resume payments for XX/XX/XXXX. I did call in XX/XX/XXXX and several times since. One excuse after another, oh I have a XXXX XXXX loan and THEY have to give approval for the deferred payments. I have not made my XX/XX/XXXX payment and now when I attempted to make my XX/XX/XXXX payment the website has disabled payments so I can not make a payment. I have called my loan service 'specialist ' several times and do not get a return call. Their website shows me as being approved for a loan modification and that modification paperwork will be sent to me. I did not modify my loan, I deferred payments due to disaster relief I was entitled to. I do not know what is going on with my mortgage and have a very NEGATIVE history with this company. They have lied to me many times since acquiring my loan several years ago. Almost costing me my home in XX/XX/XXXX. Their phone system is designed so that a customer CAN NOT break thru to speak to anyone, and if/when you do, clearly their staff is not trained and you get different answers to the same question from everyone you speak to. I just want my missed payments deferred to the end of my loan, not a modification ... .and I want to resume making my payments as agreed to in XX/XX/XXXX after Hurricane Irma. I know for a fact other mortgage companies emailed their clients and said they needed to do NOTHING, payments were automatically deferred unless they didn't wish to do so. No paperwork, no drama, no frustration 5 months later trying to square things up. I HATE this mortgage company and find that they are a disgrace to the industry. I also HATE that a lender can sell off mortgages without getting permission from the borrower. Because this practice is allowed I am stuck with an unscrupulous mortgage company who would rather take my home than do their job. So with no one returning my calls, I have no idea what is happening with my mortgage? Will they modify and only apply 3 months, or will they apply 5 months since their website has disabled me being able to make payments? If they only apply 3 months, then they will show me past due for XX/XX/XXXX and XX/XX/XXXX and will they begin foreclosure, when it was them that have stalled the entire matter and won't answer my calls? I do not understand how a company is allowed to operate in such a manner. Oh, they changed their name to Mr. Cooper ... .to give a more friendly and neighborly impression ... .well, no name change would be needed if they knew what they were doing and didn't upset so many customers. And nothing has changed with the name change. They still work their hardest to avoid having any personal contact with their clients. Which leaves us in a very vulnerable position when you are talking about the biggest investment in ones life for most people. Please make this company be accountable to their customers. Please make them answer their phones, please make them train their employees ... ..
04/04/2017 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 34293
Web
LOAN CANCELLATION REQUESTED FOR LOAN ORIGINATION FRAUD.FRAUDULENT HUD AND SOME OTHER VICTIMS ATTACHED ... THEIR STORY MATCHES OURS!!! XXXX Consumer Complaint If you use these guys, be sure to double-check everything. I was admittedly inexperienced in the loan process, however was unmistakably mislead by this company. XXXX XXXX Consumer Complaint Refinanced with XXXX and when the signing docs arrived, the numbers were all different ... much higher fees and a 1/2 percentage point higher interest rate. called XXXX, was told the guy working my loan was fired and he made mistakes on my loan. Was told to sign the papers. XXXX XXXX Consumer Complaint XXXX will lead you to believe that your payments will be lowered by lowering your interest rate. XXXX XXXX Consumer Complaint I, too, was quoted fees that varied tremendously from the final and was told by my loan officer that some fees would be refunded after closing. Well, after closing, the loan officer told me his manager would not approve the refunds because he had abused his discretion too many times. Ha-whatever. I knew better and should have run with my gut instinct. So, my monthly outlay increased. XXXX XXXX Consumer Complaint I have had a customer service issue and I have to tell you they are the worst. You end up speaking to XXXX XXXX and she talks to you like you are beneath her. I do n't know who the heck she thinks she is, but she is supposed to be Vice President of customer service. With here being vice president, that should say it all. But we all know vice presidents are a dime a dozen but she is. I was referred to her by another woman who was extremly nasty a XXXX. I have to tell you I am so sorry I have ever heard of XXXX. XXXX XXXX Consumer Complaint I called the customer service today and I was holding the phone over 1 hr and 10 min. to talk to someone about this issue. OMG I made a wrong choice. I never recommend this company anyone. Please dont refinance your home with this company. XXXX XXXX Consumer Complaint This is the worst refinance company ever. XXXX XXXX Consumer Complaint If you read all these reviews and still proceed to use this company then you deserve what 's coming your way. XXXX XXXX Consumer Complaint XXXX took two payments out of my account at one time. I was told that it would take 78 hours to get this fixed. This of course locked my checking account making it back up all my other bills. They were not very willing to help or take this situation into consideration especially when it was their fault .... A month later I am still dealing with this issues and keep getting bounced around because not one person can fix the issue. XXXX XXXX Consumer Complaint Beware of XXXX. Although the annual insurance premium was paid in full from the closing attorney, XXXX sends it again and without any notification, significantly increases our mortgage payment within the first 45 days. Spent hours " on hold '' and continually told to call back in a few days. XXXX XXXX Consumer Complaint HORRIBLE HORRIBLE HORRIBLE. DO not go with this company. I refinanced my mortgage though them 2 years ago. Ever since then, NOTHING BUT PROBLEMS. I have always paid my loan on time. From the beginning, they did not do my escrow correctly. My taxes have not gone up more than {$50.00} over two years. They are collecting way too much taxes which is not necessary. Also, the loan is through XXXX ... .horrible rude people. ZERO customer service and they are not trained.
12/02/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • MO
  • 64063
Web
We are filing this Federal Consumer complaint against our mortgage servicer Nationstar Mortgage ( NSM ) and the " notorious foreclosure mill '' known as Law Offices XXXX Missouri XXXX ; with relation to violations of the Missouri Non-judicial foreclosure laws and procedures act. *Chapter XXXX Mo. Rev. Stat. ; XXXX v. XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX ( Mo. XX/XX/XXXX XXXX Our complaint in particular surrounds violations to procedures to Notice of sale. It is the responsibility of NSM as well as XXXX to contain the date, book and page of the Deed of Trust, name of each grantor on the Deed of Trust, the time, terms and place of sale, and a description of the real estate to be sold. The notice must be published and mailed to required parties.XXXX registered agents of NSM have further failed to comply with proper notice with relation to publications as follows:1. PublicationPursuant to Section XXXX Mo XXXX., a Notice of Foreclosure Sale must be printed in a newspaper published in the county in which the real estate is situated at least once a week for a total of four weeks, with the last publication being not more than one week before the sale date. If the land is located in more than XXXX XXXX, the notice must be published in each XXXX. If the land is located in a Missouri XXXX XXXX, of which there are XXXX, publication is for XXXX consecutive days in a daily newspaper with the last day being the date of sale.Furthermore, XXXX, registered agents of NSM have further failed to comply with proper notice with relation to mailing as follows with relation to notice to XXXX XXXX recorder 's office via mail ; of the intent to execute foreclosure action on our real property XX/XX/XXXX, at XX/XX/XXXX:2. MailPursuant to section XXXX Mo. Rev. XXXX, the notice of sale must be mailed via certified or registered mail, postage prepaid and deposited in the U.S. mail at least 20 days before the date of the foreclosure sale. Such notice must be sent to the last known address of the original grantors in the Deed of Trust, the last known address of person 's shown by the recorder 's office to be the owners of the property as of 40 days before the date of the foreclosure sale, and any person who has recorded a request for notice of sale under the Deed of Trust either at least 40 days before the date of the sale or recorded under another Deed of Trust that was recorded before the Deed of Trust now being foreclosed, if that prior Deed of Trust is not released of record. Lastly, there are XXXX liens totaling in the amount of approximately {$11000.00}, which are outstanding liens on title for our home. Our records and attempts have indicated that the XXXX, has not been notified According to XXXX XXXX XXXX Section XXXX, of the intent to execute foreclosure action on our real property XX/XX/XXXX, at XXXX : 3. Notice to XXXXAccording to XXXX XXXX XXXX Section XXXX, notice of the foreclosure sale must be sent to the Internal Revenue Service if an XXXX Notice of Lien on the real estate is filed more than 30 days before the date of the sale. This notice must be given by personal service or by registered or certified mail to the XXXX District Director at least 25 days before the date of sale.We implore your office to address this matter at once due to our pending foreclosure sale date of XX/XX/XXXX, at XXXX. This illegal process has been conducted very expeditiously and it is an injustice to allow NSM and XXXX to abuse homeowners in this manner.
09/19/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • GA
  • 305XX
Web
XX/XX/XXXX Mr. Cooper Account Information : f/k/a Nationstar Mortgage Loan Number : XXXX XXXX XXXX XXXX XXXX Case Number : XXXX XXXX, TX XXXX Reference Number : XXXX Property Address : XXXX XXXX XXXX XXXX, GA XXXX CFPB Case # XXXX Customer Service Specialist We have received your latest reply to our on going complaint. You missed the mark on all the issues. Or perhaps you continue to do that on purpose hoping that we will just go away. So we will again attempt to spell out the issues to you. # 1 loan was closed with you as a HARP refinance : see exhibit 1 ( 1page ) However you did not comply with the HARP refinance guidelines as established. The biggest issue is we were charged an enormous amount of points ( XXXX ) to get a lower interest rate because of our LTV but HARP guidelines do not count the LTV. Also we should not have been charged the outrageous Origination fees ( {$990.00} ). Yes we were given pricing options but we did not know that a HARP loan doesnt not have this because that was never disclosed to us, so we chose what we thought was the best of the ones we were given. YOU are the underwriter and should have known that a HARP can not charge points, origination fees and most of the closing cost we were charged, not us!!! # 2 Settlement agreements : see exhibit 2 ( 14 pages ) You continue to miss the issue here!!!! We were given 3 different settlement agreements at closing. NONE of them were marked preliminary as you keep stating. You even provided CFPB with a copy of one marked preliminary that you insisted was what we were given, but the copy you provided was unsigned. WE provided you and CFPB copies of the ones that we did sign at closing ( SEE OUR SIGNATURES ON THESE ) and they WERE NOT MARKED PRELIMINARY!!!. # 3 Escrow Issues : You keep trying to explain using all this legal jargon but the ISSUE is there was a shortgage because your closing department screwed up. They were provided with copies of our Homeowners Policy and Property tax bill. But when YOUR closing department calculated the settlement charges for the escrow they showed our Homeowners Policy coming due in XX/XX/XXXX when it was and has always been due in XX/XX/XXXX!! Thus when the bill came in XX/XX/XXXX there wasnt enough in there. Theres your SHORTAGE!! # 4 The Collateral : THIS WAS A REFINANCE!!!!!! The original loan was purchased by you from XXXX and XXXX got it from XXXX XXXX XXXX who got it from XXXX XXXX XXXX. The original loan was secured by 5.30 acres and our home ONLY!!!! Exhibit # 3 ( 11 pages ) is a copy of the Deed to Secure Debt that YOU cancelled when we did the refinance : the last page includes the legal description of the property that was securing the original debt, PLEASE READ IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. It states that the loan is secured by 5.30 acres. The deed we signed at closing did not include the legal description of the property, this wasnt an issue because WE knew that we were doing a refinance only. Exhibit # 4 ( 15 pages long ) The deed that YOU recorded is Exhibit # 5 ( 15 pages long ) and NOW is on a total of 13.79 acres. And in your response you stated that you would need a survey and a new appraisal to fix this. NO YOU DO NOT. We have had enough of the run around and games. We have clearly and accurately explained our issues and provided documented proof of your errors. Sincerely XXXX XXXX XXXX XXXX Cc : XXXX XXXX w/ Senator XXXX XXXX Office Consumer Financial Protection Bureau
09/14/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • NY
  • 117XX
Web
HIDDEN FEE AND EXCESSIVE CHARGES : I have a mortgage that was assigned from XXXX XXXX XXXX to Nationstar Mortgage LLC. It was assigned to them. The payment instruction give a grace period for payments to be received without penalty! However they are fraudulently representing this statement because there is a hidden PER DIEM Penalty. In my particular case, they are charging {$13.00} PER DAY XXXX PER DIEM FEE ) for any funds received after the 1st day of the month, irrespective of the Latest DUE Date offered on the statement. This information is in my opinion not fully disclosed or understood by the consumer. This is a Penalty of huge magnitude for any payment made within the grace period. They do not charge a late fee if received within the grace period, BUT instead charge a PER DIEM amount within the grace period i.e. a Penalty, which can be XXXX or XXXX times higher depending on your principal balance owed XXXX Imagine a check lost in mail-per diem x 40 days because you will not know until next statement ). Where is the consumer protection and advocacy board. I stumbled on this when I notice that my principal amount owed is about XXXX more than I expected. I did not ask for the loan assignment nor did I sign any mortgage agreement with Nationstar. I did not notice this change in terms and my principal over the past couple of years has not changed according to the payment because fraudulent and deceptive practice concerning the grace period - Per diem Hidden Penalties and Fees. 1. Every credit card must show the balance if not paid in full and also provide interest and penalties paid monthly and a forward look at future payments if the full balance is not paid in full. We are paying in full. The mortgage does not disclose this hidden penalty and in this electronic age, you think you are on time when in reality you are paying a penalty XXXX Times the interest rate of the loan. You will never pay off the loan even if you pay the full amount due within the grace period. No DISCLOSURE. This in fact HIDES the per diem interest as normal interest paid jus like you are paying off your loan. The mortgage company does NOT disclose this, so as a consumer, you pay the bill electronically never realizing the hidden fees are being charged at XXXX times the original loan rate PER day XXXX in my case 32.20 % approaching load sharking ). It is not the money, but the selecting the date of payment can cause you to go bankrupt. In effect a PENALTY AND INTEREST PENALTY IN HUGE MAGNITUDE. The LOAN OFFICER on the phone gave me an example of another client paying her loan off by the grace period over the full term of the loan and still owed XXXX in principal because of the per diem fee/PENALTY, which are actually LATE FEES charged on any money payments made within the grace period. I have been charged over {$8000.00} in Per Diem fees since my mortgage was assigned to Nationstar even though my mortgage was current and on time and paid by the grace period. The only issue was that the house suffered damage from Hurricane XXXX and the bank must have assigned to Nationstar LLC because of the LOSS in value that resulted and possibly the risk. Who will stand up against Nationstar Mortgage LLC for this malpractice. If your principal payment XXXX at a mortgage rate of 3.25 %, how are they allowed to calculate XXXX PER DAY in interest charges 993 % PERCENT above the loan rate for a payment that is NOT LATE and received by the grace period date.
10/22/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • NJ
  • 08873
Web
XXXX XXXXXXXX/Mr. Cooper is clearly misrepresenting themselves as the real party in interest and the holder in due course with legal standing to demand payment. I have on few occasions contacted this office to dispute their claim in accordance with 15 U.S.C 1692g. Your office has failed to validate the debt within 30 days either willfully or negligently. Where the complaining party can not prove the existence of the note, then there is no note. To recover on a promissory note, the plaintiff must prove : ( 1 ) the existence of the note in question ; ( 2 ) that the party sued signed the note ; ( 3 ) that the plaintiff is the owner or holder of the note ; and ( 4 ) that a certain balance is due and owing on the note. See In Re : XXXX XXXX XXXX. v. XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX ( XXXX XXXX XXXX. XXXX ; XXXX XXXX XXXX XXXX XXXX. ) Volume 29 of the New Jersey Practice Series, Chapter 10 Section 123, page 566, emphatically states, ... ; and no part payments should be made on the bond or note unless the person to whom payment is made is able to produce the bond or note and the part payments are endorsed thereon. It would seem that the mortgagor would normally have a Common law right to demand production or surrender of the bond or note and mortgage, as the case may be. See Restatement, Contracts S 170 ( 3 ), ( 4 ) ( 1932 ) ; C.J.S. Mortgages S 469 in Carnegie Bank v Shalleck 256 N.J. Super 23 ( App. Div 1992 ) ,606 A2d 389. Under the New Jersey Uniform Commercial Code ( NJUCC ), promissory note is instrument, security interest in which must be perfected by possession ... Unequivocally the Courts rule is that in order to prove the instrument, possession is mandatory. In addition to the note, another element of proof is necessary an accounting that is signed and dated by the person responsible for the account. Claim of damages, to be admissible as evidence, must incorporate records such as a general ledger and accounting of an alleged unpaid promissory note, the person responsible for preparing and maintaining the account general ledger must provide a complete accounting which must be sworn to and dated by the person who maintained the ledger. See Pacific Concrete F.C.U. V. Kauanoe, 62 Haw. 334, 614 P.2d 936 ( 1980 ), When the underlying mortgage is evidenced by an instrument meeting the criteria for negotiability set forth in N.J.S. 12A:3-104, the holder of the instrument shall be afforded all the rights and protections provided a holder in due course pursuant to N.J.S. 12A:3-302 '' Since no one is able to produce the instrument there is no competent evidence before the Court that any party is the holder of the alleged note or the true holder in due course. New Jersey common law dictates that the plaintiff prove the existence of the alleged note in question, prove that the party sued signed the alleged note, prove that the plaintiff is the owner and holder of the alleged note, and prove that certain balance is due and owing on any alleged note. I ask that while the alleged debt is in dispute, under investigation that you not contact me by phone, I consent only to contact in writing at my address only, further that you cease reporting and collection initiatives at this time, inform the major credit bureau that this account is currently in dispute. 12 CFR 7.1017 ( a ) ( 2 ), 12 CFR 7.2019 ( b ), HJR 192, P.L. 73-10, P.L. 89-719, sec. 6323 ( a ) ( 1 ) ( A ) ( B ). All Rights Reserved and retained, without recourse.
05/08/2018 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • TX
  • 78660
Web
I have included below the email I sent to Mr Cooper regarding our mortgage loan. Mr Cooper purchased our mortgage from our original mortgage company that I signed into agreement with. I never re-agreed to any new or change in terms with Nationstar / Mr Cooper. Mr Cooper changed our fixed mortgage amount multiple times in the past year and did not inform us of this. They also would not tell us why our mortgage payment increased or why the changes were made. The date of change was on XX/XX/XXXX and XX/XX/XXXX, they could not verify the exact dates with me and kept changing the answer with each person that I spoke with. They then held our XX/XX/XXXX payment and did not apply it to our account, after that they started billing us fees and used portions of our mortgage payments for their fees and did not apply them to the principal, interest or escrow. They used our mortgage payments to pay their fees. They now say we owe them {$2000.00} in unpaid mortgage payments. I have tried to resolve this over the phone with multiple calls with no success. Per their request I sent a dispute email to their customer relations officer and I have included that email below. The pictures and statements are omitted here but will be included in this complaint below. This is not the first time we have issues like this with Nationstar. Back in XX/XX/XXXX/XX/XX/XXXX they did something very similar to what they are doing now. They said we missed a mortgage payment but waiting over 2 years to inform us and we ended up paying fees and the whole payment to get our account current. I should have filed a complaint then but did not know what to do as a consumer and felt pressured into losing my home from them so I just paid it. Here is the email we sent them : I am writing to request correction of the error described below in regard to the mortgage loan on my property at XXXX. Payment Errors : Your company rejected the full payment I made on XX/XX/XXXX and XX/XX/XXXX in the amount of {$1500.00}. I was told on the phone yesterday XX/XX/XXXX that my mortgage payment amount increased to {$1600.00} without our knowledge, we received no notification in the mail from you in regards to this and your manager XXXX could not give me a reason as to why my fixed mortgage payment was increased. Your company, Mr Cooper, did not properly apply all of the payments of {$1500.00}. XXXX for our monthly mortgage statements since XX/XX/XXXX. The payment made from XX/XX/XXXX until XX/XX/XXXX should have been credited to : *principal, interest, escrow *every payment I made since XX/XX/XXXX you have been applying those fund to fees that your company created to our account. On our call on XX/XX/XXXX your manager XXXX could not tell me in detail what these fees were for and declined to speak about them. I have listed below a copy of the payments made and fees you have taken from my mortgage payments : ( picture is below ) Fee Errors : Your company incorrectly imposed 10 fees in the above examples that we would like removed, credited back to our account and applied to the monthly mortgage payment in which they were made. The dates of these 10 fees were on XX/XX/XXXX. We would like to reach a resolution and get back to current on our payments of our account and mortgage loan. I have also included in the below screenshot a copy of my bank statement showing the mortgage payments that were paid to your company from our XXXX XXXX account : ( picture is below )
09/25/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • MI
  • 49509
Web
My daughter and I fell behind with our mortgage. We contacted XXXX XXXX XXXX in XXXX XXXX, MI. We were referred to them for housing counseling to help us apply for a loan modification. Our counselor, XXXX XXXX, submitted a loan modification through the XXXX XXXX XXXX on XX/XX/2017. While we were waiting for the review, we received a letter on XX/XX/XXXX stating a sheriff sale has been scheduled for XX/XX/2017. We contacted our counselor. XXXX called Mr. Cooper ( formerly known as NationStar ) and they stated they did not get an application and that XXXX was not authorized on my account. I went to see XXXX on the XXXX and he showed me an email he received from NationStar stating that our application was rejected because our sheriff sale was less than 30 days. Our problem is that Mr. Cooper stated that there was no application and that XXXX was not authorized. They must have gotten an application if the application was rejected. We also got a loan modification application that was mailed on XX/XX/2017. The application stated that it had to be completed by XX/XX/2017. We called Mr. Cooper and they stated that it went sent the application by XX/XX/XXXX, that they would review and try to put a hold on the sheriff sale if we sent a complete application. We called XXXX and brought him the signed application and he submitted it for us. We contacted Mr. Cooper on XX/XX/XXXX and they stated that they received a completed application and were reviewing it. The sheriff sale was still scheduled for XX/XX/XXXX. We called Mr. Cooper on XX/XX/XXXX and they informed us that the application had gone to underwriting and that the sheriff was postponed to XXXX but later was put on hold till the underwriting process was completed. We contacted XXXX and he suggested that we get something in writing saying that the sheriff has been postponed or put on hold. Mr. Cooper stated that they do n't a form saying that sheriff had been put on hold but that XXXX can call them back and request something in writing since he was authorized. XXXX called Mr. Cooper and spoke to XXXX in Arizona. She told him that he was not authorized on the account. XXXX stated that he asked her to review the application that was sent on XX/XX/XXXX. She refused to review the application and told XXXX to fax or email the authorization which would take up to 72 hours. He called Mr. Cooper again and spoke to XXXX from Texas. XXXX put XXXX on hold for at least 20 minutes while he reviewed the application and then the call was disconnected. We are concerned because Mr. Cooper is giving us the run around by telling XXXX that he is not authorized, that we never sent an application, by sending XXXX an email saying that the application was denied, sending us a sheriff sale notice a few days after receiving a loan modification application, telling us that the application was received and telling XXXX that he is not authorized again. We are doing everything that we can to save our house and that 's why we contacted XXXX XXXX XXXX. We believe XXXX is trying to his job as a housing counselor but Mr. Cooper has not cooperated with him. We have also tried to contact XXXX XXXX XXXX, XXXX. which are their foreclosure attorneys. They do not answer their phone calls and do not return voicemail. We have been waiting for over a week to hear back from them. As of right now, we are taking Mr. Cooper 's word that the sheriff sale in on hold but we have no proof that that has happened.
09/13/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 33444
Web
The law office of XXXX XXXX XXXX, XXXX. represents borrowers, XXXX XXXX and XXXX XXXX in connection with a foreclosure action commenced by our Aurora Loan Services LLC in XXXX XXXX XXXX XXXX Court. My clients applied for loss mitigation on XXXX XXXX, XXXX, by submitting a complete loss mitigation package. We did not receive a response to the application or a denial from the lender despite numerous follow up attempts. We finally received a return phone call on XXXX XXXX, XXXX, by speaking to the representative at Nation Star Mortgage, who was the current lender at that time. NationStar 's representative instructed my office to provide additional documentation which was timely provided on XXXX XXXX, XXXX, by facsimile. My office filed a Motion to Cancel the foreclosure sale set for XXXX XXXX, XXXX, which was opposed by NationStar. The Motion was based on ongoing loss mitigation efforts, but the Motion was denied based on the NationStar 's opposition. The sale proceeded on XXXX XXXX, XXXX. Nation Star Mortgage LLC, was the successful bidder at the sale on XXXX XXXX, XXXX, and a Certificate of title was issued to NationStar as the successful bidder at the sale. Recently my client inquired with Nationstar as to whether he could continue the loss mitigation process. In response to same NationStar alerted its foreclosure attorneys who sent a letter dated XXXX XXXX, XXXX, advising my client that the lender intended to move forward with taking possession of the property. My client is the father of a family of XXXX with XXXX young children in school. The lenders action of moving forward with the foreclosure sale is a violation of RESPA. Specifically, the lender failed to provide timely responses to the application and still proceeded forward with the foreclosure sale despite being in receipt of a complete loss mitigation package that was submitted more than 45 days prior to the sale date. As such this sale is a violation of 1024.41 entitled " Loss Mitigation Procedures '' of the Real Estate Settlement Procedures Act, 12 U.S.C. 2601, instituted by the Bureau of Consumer Financial Protection ( CFPB ) specifically states the following in section ( g ) : Prohibition on foreclosure sale. If a borrower submits a complete loss mitigation application after a servicer has made the first notice or filing required by applicable law for any judicial or non-judicial foreclosure process but more than 37 days before a foreclosure sale, a servicer shall not move for foreclosure judgment or order of sale, or conduct a foreclosure sale, unless : ( 1 ) The servicer has sent the borrower a notice pursuant to paragraph ( c ) ( 1 ) ( ii ) of this section that the borrower is not eligible for any loss mitigation option and the appeal process in paragraph ( h ) of this section is not applicable, the borrower has not requested an appeal, or the borrower 's appeal has been denied ; ( 2 ) The borrower rejects all loss mitigation options offered by the servicer ; or ( 3 ) The borrower fails to perform under an agreement on a loss mitigation option. I would like to seek immediate relief from XXXX so that the lender does not move forward with a Writ of Possession in the foreclosure case. I have documented all of the loss mitigation occurrences of violations including the lenders misplacing of the loss mitigation package which I can submit at any time and supplement this application upon request. Very truly yours, XXXX XXXX XXXX, Esquire
11/07/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NY
  • 10304
Web
My original mortgage was with XXXX bank. In XXXX, rec 'd my annual escrow statement indicating I have shortage. If I paid the shortage in full, my new mortgage would {$1600.00}. I paid the escrow shortage of {$530.00} in full. The payment was rec 'd and posted to my account n XXXX XXXX. XXXX XXXX, I rec 'd a letter from XXXX telling me my mortgage was reassigned to Nationstar Mortgage as of XXXX XXXX, XXXX. I never rec 'd a statement from Nationstar for the XXXX mortgage but I proceeded to send a check for {$1700.00} to Nationstar.LateXXXX, I rec 'd a statement from Nationstar stating my XXXX mortgage payment would be {$1700.00} because I failed to pay the full mortgage amount in XXXX which was {$1700.00}. I called Naionstar on XXXX XXXX and was told they did not have the escrow amount I paid in their system. They would do an account analysis and call me back. I called XXXX the same day to confirm the payment and the new monthly amount of {$1600.00}. They also sent me a payment history showing the receipt and posting of the escrow. I contacted FTC on XXXX XXXX and they recommend that I file a complaint online. The file # is XXXX XXXX XXXX, I rec 'd a call from Nationstar rep XXXX XXXX XXXX XXXX who stated after reviewing my account they notice I have a surplus of {$380.00} in my escrow. A check for {$380.00} will be sent to me. Then she explained that Nationstar recacluated my " predicted escrow for XXXX '' and my new mortgage amount should be {$1700.00}. They anticipate my taxes and insurance will increase. I asked why are they sending me a check for {$380.00} if they anticipate my escrow will increase? XXXX stated she does not know why they are sending me a check. She offered me an option to lower my mortgage but would need my approval. When I asked her what the option was, she stated she can not tell me until I authorize the change. I asked for the option in writing and was told, she ca n't unless I authorize the option but what she would send me is an account statement. Later I called Nationstar and spoke with XXXX XXXX in the escrow dept. She explained why my mortgage is being increased again. She emailed me a copy of the account statement for new mortgage amount of {$1700.00}. At this point, I said I would review the statement and likely pay the new mortgage amount of {$1700.00}. XXXX then told me I have a balance due from XXXX and XXXX because I did not make a payment for {$1700.00}. I paid {$1700.00} in XXXX and {$1600.00} ( what it should have been ) in XXXX. I was never informed prior to XXXX XXXX that my mortgage was going from {$1600.00} to {$1700.00}. Later I checked the web and found a site called Nationstar Complaints. The stories that is on the web site mentions how Nationstar uses small excuses to foreclose on properties. There are over XXXX complaints and each XXXX states the same ; how Nationstar increase their mortgage with no prior notification and when the mortgage owners fail to pay the balance due, they would not accept any mortgage payments from them. After a few month, the property would go into foreclosure. I plan to monitor my statement very carefully for the next two years ( that is all I have left on my mortgage ) and considering getting a Home Equity Line of Credit so I can pay this mortgage. I do not plan on losing my house nor end up with the same problem as others. But I feel that Nationstar Mortgage should be investigate for mortgage fraud and unscrupulous actions.
08/23/2018 Yes
  • Debt collection
  • Mortgage debt
  • Took or threatened to take negative or legal action
  • Collected or attempted to collect exempt funds
  • NM
  • XXXXX
Web Servicemember
It is a shame that you could not resolve this issue with XXXX XXXX and needed a 4 or 5 year lawsuit and sue ME? Maybe you are waiting until we can not fight you anymore with legal fees or money due. Since it did not get resolved ; your collection efforts and litigation has taken her and I both in a toll credit wise too just to comply as you are suing me and not giving back her investment since 2010 of her social security funds. So far you have to brunt those, since XXXX XXXX XXXX is not backing you up. You have the money not them. Thank you for your letter. I was just able to see it and understand it. I would like to get these documents asap that are listed in your correspondance about the property located in XXXX XXXX XXXX XXXX XXXX mortgage file you have from XXXX XXXXXXXX XXXX, that were NOT included with your response not all of them as your company has not been forthcoming with these documents you say I have the right to access and do NOT have them, please send them via CFPB so we have proof you shared them, as such you mentioned in your letter : " After completing our investigation into the aforementioned issues we determined that overall, there were no errors on our part. However, you have the right to access the documents we used in this investigation and we have included those documents in this letter for your records. Those documents are : Housing and Urban Development ( HUD ) -1 Settlement Statement Note Mortgage Welcome Letter Transaction History Escrow Statements ( 2 ) Appraisal If you have any questions, you can reach your Single Point of Contact ( SPOC ) at : Single Point of Contact ( SPOC ) XXXX XXXX Phone Number : XXXX Extension : XXXX " You are being the subject of this complaint because your attorney is suing ME. You are being the subject of this complaint because the escrow company you mentioned in the letter of my prior complaint affirms YOU Have collected payment for the house before and after you took the loan from XXXX, and those are social security funds from XXXX XXXX, a XXXX XXXX years of age, who was sold the property back in 2010 by these escrow company and your client, the XXXX XXXX. Where is her money? That yo uneed to answer please or prove you did not cash her money via escrow. Escrow is accusing YOU to have that money, and your client the seller, is nowhere in the picture as he has not responded, He is waiting for his " redemption rights ''. LOL You are also being the subject of this complaint because I am not owing XXXX XXXX XXXX XXXX as I am not the mortgagor in the note. You are also being the subject of this complaint because your attorney that represents you wants to charge ME money in judgement for his legal action in NM against me and for work you hired him to do to collect funds from your client the XXXX 's You are being subject of this complaint because you have made my life and my family 's life XXXX. and have disrupted peace and sanity in a house with a senior and a XXXX person. I appreciate your communication however whatever your attorney is doing to tarnish my credit my employment and my reputation has costed my not only my income, my job but my health. I am trying to recuperate from all this through the department of vocational rehabilitation and know that one single XXXX mother of XXXX kids can not combat a whole corporation with lots of funds and attorneys so this is my only way to restore peaceful enjoyment and health to all my family and I.
07/26/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • VA
  • 220XX
Web Older American
This is a tale about Mr. Cooper, a mortgage company, and XXXX XXXX ( " XXXX '' ), an insurance company, and my investment property in CO that I have held since the XX/XX/XXXXs. It is an unbelievable story off corporate hubris, ridiculousness and a corporate attitude that says I can just kiss their ring. The house is worth maybe $ 300K. My mortgage is about $ 28K. There are no other liens on the property. The roof suffered hail damage last month, which is causing it to leak, and needs a new roof which is covered by my insurance policy from XXXX, which has been my insurer since the eighties. The current loan was acquired by me from XXXX XXXX a few years ago. Last year, it sold the loan to Mr. Cooper, a transaction I had no say about whatsoever. If I could fire Mr. Cooper, a terrible mortgage company, I would. I might change my insurer because they are complicit in this unnecessary ridiculousness. After filing a claim for the hail damage with XXXX, they inspected the property, issued an assessment report and sent me a check for {$6100.00} so I could hire a contractor to get the property repaired. I deposited the check in my checking account at XXXX XXXX at its ATM, as I do with all checks I receive. It issued me a deposit slip and then, apparently, a little while later debited the same amount back out of my account. I discovered this 2 days later when I examined my account statement online. The bank threw up its hands, told me my endorsed check was invalid because as issued, there was a co-endorsee on the check, Mr. Cooper. I would have to get the check re-issued by XXXX in CO, sent to me in VA, send it to OH to get it endorsed by Mr. Cooper, a corporate entity with a minuscule " vested interest '' in my property ( $ XXXX vested interest concerning a $ XXXX claim on property worth $ XXXX ), have it returned to me by them after this ridiculous and useless gratuitous act, and then I could endorse my check and deposit it so I could thereupon pay a contractor in CO to get the leaking roof repaired. XXXX confirmed this ridiculous rigamarole on the phone, which will take at least a week if not a month to complete by mail, as did Mr. Cooper after I spent a long time on their phone menu listening to canned music and recorded statements about how they were engaged in debt collection and any information I tendered to them could be used against me for this purpose unless I was in bankruptcy in which case, never mind. Their agent had the temerity to state that this byzantine procedure was necessary because of " fraud. '' I have no idea how Mr. Cooper thinks this is the process I should use to get my insurance money from a claim I filed with XXXX, or why XXXX should issue such a useless, time-consuming check unless this is a giant check-kiting scheme so XXXX can can collect interest on the {$6100.00} for an extra three or four weeks and maybe, I imagine, kick some of that " profit '' back to Mr. Cooper, while I jump through these hoops. Multiply my month-long delay in getting my money by 100,000 or a million claims and you're talking some serious money. Mr. Cooper and XXXX are engaged in unfair practices. ( I am going on vacation for 3 weeks, or maybe I should cancel my long-planned trip so I can receive a check, send it to Mr. Cooper in OH, wait for up to ten business days, they said, for them to " endorse '' it and send it back to me and then I can deposit it. This is totally unnecessary and unfair. )
07/09/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • IL
  • 60616
Web Older American
XX/XX/XXXX, I entered a no penalty re-payment plan with Nationstar Mortgage, to pay XXXX month mortgage payment of {$2200.00} ; which they claim they had never received when my mortgage transitioned to them and they became the servicer. I spoke with service representative " XXXX '' who communicated, that in order to start the re-payment plan I would have to pay the current month mortgage payment to him in the form of an automatic payment from my checking account in the amount {$2200.00} ( informed that there was an increase in escrow ) and XXXX monthly payments of {$370.00} added to my monthly mortgage. I agreed to let him debit my checking account for {$2200.00} and in XX/XX/XXXX I sent Nationstar a check in the amount of {$2500.00}. During the month of XXXX I was inundated with telephone calls and debt collection letters from Nationstar, stating that I was XXXX months behind in my mortgage ; and they would start foreclosure if I did not pay the sum of {$4700.00}. Upon reaching Nationstar Mortgage XX/XX/XXXX, I spoke with service representative " XXXX ''. I informed XXXX that I was on a repayment plan beginning in XX/XX/XXXX and had authorized an automatic debit from my checking account to Nationstar for my XXXX mortgage and sent my XX/XX/XXXX mortgage payment in along with {$370.00} repayment amount. XXXX explained, for some unknown reason the prior representative ( XXXX ) failed to make the transaction. But, since I had made the XX/XX/XXXX mortgage payment along with the repayment amount he could restart the repayment plan ; if I would make an electronic debit payment with him today in the amount of {$2200.00}, which would care for the XX/XX/XXXX failed transaction. The service representative ( XXXX ) also stated that I would also have to agree to a XX/XX/XXXX automatic debit of my XXXX mortgage payment plus the {$370.00} re-payment and a {$10.00} service fee ; which I agreed to all. In XX/XX/XXXX I received a postcard from Nationstar to confirm a verbal authorized payment back on XX/XX/XXXX in the amount of {$2500.00} plus a {$10.00} fee amount ; which was more than I verbally agreed to. Also in the same time frame I received a letter congratulating me on being approved for a repayment plan. The letter has a page XXXX that enclosed a XXXX month schedule starting XX/XX/XXXX to XX/XX/XXXX, which should have been XXXX month schedule ; because my first original re-payment was made in XX/XX/XXXX along with XX/XX/XXXX monthly mortgage payment. Another issue with the schedule is that it has an increased un-agreed re-payment of {$380.00} ; this would add up to more than the amount owed. Thinking we could correct the issues later I continued to make the requested payments. Nationstar continued to mail the threating foreclosure letters and make daily calls to me, leaving no message. Contacting Nationstar, I was told that I was never on a re-payment plan because I failed to make a payment in XX/XX/XXXX ; I was also told that I was XXXX months behind in my mortgage. After having some serious communication with Nationstar, they said if I could produce my bank statements showing auto debit and monthly mortgage payments they would take a look and get back to me. I agreed and faxed them XXXX pages of banking info. It is now XX/XX/XXXX I have satisfied my re-payment obligation in XX/XX/XXXX, Nationstar had sent me a certified letter threating to start foreclosure if I do not pay them {$4300.00} XX/XX/XXXX.
03/23/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NH
  • 032XX
Web
We believe Nationstar is violating the Fair Credit Reporting Act. ( FCRA ). Nationstar, a mortgage servicing company, is inaccurately reporting mortgage payments and misapplying payments to an escrow account without notice to us and without our permission. I attach a statement from XXXX XXXX XXXX showing that we have timely paid electronically each monthly mortgage payment since XX/XX/XXXX until the present date. Rather than accurately reporting these timely payments, Nationstar is reporting that we are thirty days past due for the months of XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. Nationstar 's reporting is inaccurate and is adversely affecting our credit and our ability to obtain a mortgage for our new home in XXXX. We are selling our XXXX home in XX/XX/XXXX and when we applied for a mortgage for the XXXX home, we learned of Nationstar improperly and inaccurately reporting our monthly mortgage payments. Although it has promised to correct the credit reporting and remove all late fees assessed, Nationstar has not corrected the reporting and its violation of the FCRA is causing us severe financial and emotional damages. In XX/XX/XXXX, a Nationstar representative called our home and indicated that due to an increase in real estate taxes, our monthly mortgage payment in XX/XX/XXXX would need to increase from {$1200.00} to {$1400.00}. As requested, and as verified by the attached bank record, we increased my monthly payment. In XX/XX/XXXX, after we learned that Nationstar was reporting our mortgage payment in a delinquent status, we called Nationstar and learned it increased the escrow payment amount due in XX/XX/XXXX ( rather than XX/XX/XXXX ) and was assessing late fees and not crediting payments to the monthly mortgage amount, but was instead placing the payments in the escrow account. It did so without any written or oral notice to us. Nationstar then claimed that we were in arrears in the amount of {$1800.00} which we immediately paid on XX/XX/XXXX, even though no notice had been given to us regarding late fees, late charges, or an escrow payment increase beginning earlier than XX/XX/XXXX. Nationstar then researched the problem and told us orally that it would correct the credit reporting and remove all late charges. ( See attached email. That email indicates the waiver of the late fees, but does not admit the incorrect credit reporting and has not correctly given us credit for my monthly mortgage payments or apparently the appropriate increase paid into escrow ). Since we will be moving from our XXXX home in XX/XX/XXXX, and since the purchase of the XXXX home is on hold pending resolution of this credit reporting error, we have no choice but to rent storage for our home furnishings and rent temporary housing until Nationstar 's error is corrected. To enable you verify the authenticity of this complaint, We attach a photocopy of our licenses. We also attach the XXXX XXXX record and the XXXX XXXX, XXXX email from Nationstar. Should you require additional information, please call our landline phone number of XXXX, or cell phone number of XXXX or email us at XXXXXXXXXXXX. Please investigate and have Nationstar correctly report and have the CRA 's remove the derogatory information contained in our credit files immediately. Please contact us at the above address, telephone, or email in order that we may supply you with any other information which you may find helpful.
06/06/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NC
  • 286XX
Web
To whom this may concern. I have asked for your help in the past and you absolutely did but I continue to have a big problem with our mortgage servicer, Nationstar.

In XXXX we had a sale date of XXXX ; because of your intervention the sale date was postponed and ultimately cancelled. After continuous paperwork and submitting a financial package a modification was approved and my 1st payment was supposed to begin in XX/XX/XXXX . I made my 1st pa yment and 2 days before my 2nd w as due I received a letter stating that my modification paperwork had not been signed and dated on one of the pages. They were going to send me the page that they said was incorrect and told me to not make my 2nd p ayment until they had the documentation they needed to proceed. When I received the page, I signed and dated it and sent in back to them.

The next time I heard from them, they informed me that the modification was no longer valid because the payments had not been paid and there was a glitch in the paperwork. They said I needed to begin the process again so I sent them a complete financial package again ( RMA Package ) and waited for them to process the paperwork through their Underwriting Dept.

Soon after I received a Notice of Sale for the date of XX/XX/XXXX . When I called them up to inquire about the sale date I was told that there must be some mistake because my modification package was still in review. They were going to check into it and get back to me and assured me that it would get straightened out. 1024.41 ( b ) Receipt o f Loss Mitigation application - A servicer shall exercise reasonable diligence in obtaining documents and information to complete a loss mitigation application.

About 10 days after that conversation I received another letter stating that the sale date had been moved to XX/XX/XXXX instead of XX/XX/XXXX . I immediately called them to find out what was going on and told them that I was in review for a modification. They told me that the Underwriting Dept. needed a minimum of 37 days to review a homeowner for a modification so there wasnt enough time to modify the loan. Are you kidding me??? There was plenty of time to review until they moved the sale date up 30 days!!! Violation of The Real Estate Settlement Procedures Act ( Regulation X ) 1024.41 Loss mitigation procedures. The Consumer Financial Protection Bureau established rules to protect mortgage borrowers from costly surprises and runarounds by their servicers.

They now tell me there is nothing they can do to postpone the sale date or modify the loan. Nationstar continues to violate the Dodd-Frank Consumer Protection Act . They have dual-tracked my mortgage while avoiding an opportunity to work out something rather than foreclosure for us. 1024.41 ( g ) Dual Tracking is prohibited. Servicers can not start a foreclosure proceeding if a borrower has already submitted a complete application for a loan modification or other alternative to foreclosure. CFPBs mortgage servicing rules ensure that borrowers in trouble get a fair process to avoid foreclosure, borrowers shouldnt be surprised by the start of a foreclosure proceeding until they have had time to explore all available options.

Please help us again with this egregious, unlawful attempt by Nationstar to take our home that we love. The sale date is XX/XX/XXXX , PLEASE HELP!!!

XXXX XXXX & XXXX XXXX

10/08/2016 Yes
  • Mortgage
  • FHA mortgage
  • Credit decision / Underwriting
  • NJ
  • 08854
Web
On XX/XX/2016, I XXXX XXXX XXXX contacted Nationstar Mortgage Company ( Greenlight Loans ). I was put in contact with XXXX XXXX of Nationstar Mortgage Company and a loan number of XXXX was established. A home appraisal was scheduled and performed on XX/XX/2016. I submitted all the required financial, income and personal information to Nationstar in XX/XX/XXXX as well as closing my Home Equity Loan with XXXX XXXX XXXX and XXXX credit cards at Nationstar 's request for payoff said loans with equity from the refinance. I received an email confirmation that Nationstar was " in the midst of submitting your loan to underwriting for review ''. On XX/XX/2016 I was requested by XXXX XXXX at Nationstar Mortgage to resubmit the information package that I sent them in XXXX 2016. These documents included earnings and leave statement from my employer, XXXX 's, social security card, death certificates, payment histories with my Home Equity Loan bank, driver 's license etc. The first submittal to them was lost by XXXX XXXX. At this point XX/XX/XXXX I became uneasy about my choice of choosing Nationstar with my refinance needs and sent 2 emails and left two voicemails to XXXX XXXX with no replies. I then became very nervous and contacted XXXX XXXX, the Loan Officer I originally contacted on XX/XX/2016. XXXX XXXX was professional and assured me that the refinance ( I am currently a Nationstar customer for the last 7 years and in my second year of a 5 year XXXX XXXX was in the process of closing soon. On XX/XX/2016 I asked XXXX XXXX when I would close because my rate lock was expiring in two days. At this same point I began receiving late notices from my Home Equity Loan bank ( XXXX XXXX XXXX ). I reminded them that the account was closed at the request of Nationstar and that the account balance of approximately {$33000.00} would be paid in full when my mortgage refinance closes shortly. At this point I was over 90 days into the refinance and was assured by XXXX XXXX that the refinance ( a 30 year fixed from an ARM ) would close in XX/XX/XXXX. On XX/XX/2016 I was informed by XXXX XXXX at Nationstar that my refinance was not approved due to a greater than 30 day late on my Home Equity Loan with XXXX XXXX XXXX and that my credit score dropped below XXXX. I was not able to make a payment on my Home Equity Loan with XXXX XXXX XXXX because I closed the account at Nationstar 's direction. XXXX XXXX XXXX reported that I was greater than 30 days late to the credit reporting agencies and this in turn lowered my credit score. In summation, I now have late payments on my credit score, XXXX closed accounts and no refinance mortgage. This all occurred in the XXXX plus days since I started the refinance with Nationstar. I have consulted with legal counsel to determine my options for what has happened to me as a result of Nationstar negatively affecting my good credit and forcing me to close accounts under the good faith that the loan would close in 45 days or less. The loan went on for over 120 days and now I am in a bad financial situation. My legal counsel mentioned that a Judge 's ruling in Special Civil Part may be an option, however, I currently do not have the money for a retainer. I hope I can achieve some relief from Nationstar 's negligence that has affected my good credit and the mental anguish of over 4 months of stress and time off from work getting the required documentation to Nationstar twice by FAX.
09/07/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 32526
Web
The mortgage assignment executed on XXXX/XXXX/XXXX by XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, shows XXXX XXXX purchased both my mortgage & the note for the sum of {$10.00}. Fl Statutes XXXX XXXX XXXX XXXX, prohibits a foreign corporation from transacting business in Fl until it obtains a certificate of authority from the Department of State, activities including " creating or acquiring indebtedness, mortgages, & security interests in real or personal property '' or " securing or collecting debts or enforcing mortgages & security interests in property securing the debts ''. XXXX. withdrew its corporation status on XXXX/XXXX/XXXX & changed its name to XXXX XXXX, XXXX would not have had the authority to assign or sell the subject mortgage to XXXX on XXXX/XXXX/XXXX because XXXX did not own the subject loan, service the subject loan or have a license in the state of Florida to execute any mortgage transactions. The mortgage assignment specifically states that " the assignor XXXX XXXX XXXX XXXX in consideration for the sum of {$10.00} & other good & valuable consideration paid by XXXX XXXX, does hereby grant, bargain, SELL, assign, transfer & set over unto assignee a certain indenture of mortgage bearing the date of XXXX/XXXX/XXXX made by XXXX XXXX XXXX XXXX XXXX XXXX XXXX. The assignment goes on to state " Together with the note & documents therein described or referred to, the money due and to become due, with interest, & all rights accrued or to accrue under said mortgage. TO HAVE & TO HOLD the same unto the said assignee ''. This is a purchase of the mortgage & the note & this statement in the assignment of mortgage contract states that XXXX XXXX XXXX did in fact purchase the mortgage & the note from a company that was not licensed to conduct the transaction. " Florida XXXX XXXX states It is unlawful for any person 1. ) to act as a mortgage lender in this state without a current, active license issued by the office pursuant to XXXX XXXX 2 ) to act as a correspondent mortgage lender in this state without a current active license issued by the office pursuant to XXXX XXXX. Pursuant to Florida XXXX XXXX a license issued in accordance with XXXX XXXX is not transferrable or assignable. According to the Florida XXXX XXXX XXXX XXXX, neither XXXX nor XXXX had a license to conduct business in the state of Florida in XXXX. In fact, when the alleged assignment of mortgage was executed, XXXX XXXX Inc had been defunct 2 years prior & their license was terminated on XXXX/XXXX/XXXX. Also pursuant to FL statutes XXXX, MERS, Inc did not have a license in the state of FL. XXXX XXXX XXXX, XXXX did not have the authority to purchase my mortgage & the note. XXXX XXXX does not HOLD promissory notes or mortgages & does not have the authority to negotiate the sale or transfer of a promissory note. XXXX XXXX does not & did not have a license & does not have the authority to collect payments or interest on any mortgage loan. Aurora Loan Services XXXX Inc did not have a license in FL in XXXX to purchase, service or conduct mortgage transactions in Fl. The mortgage assignment clearly states return to Aurora Loan ServicesXXXX. There are XXXX different companies on this document. Aurora Loan Services was the servicer in XXXX & again in XXXX. Aurora then sold the servicing rights to Nationstar Mortgage , LLC and all of this is illegal and state laws have been broken. How can you sell a mortgage or a note you DO NOT OWN?
05/09/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • OK
  • 73072
Web
XXXX/XXXX/2015 ... ..Your confirmation number is XXXX. i paid my XXXX 2015 mortgage payment IN FULL via the nationstar website ON XXXX XXXX 2015 and when i login to my account now your website is now NOT giving me credit for paying my mortgage on XXXX XXXX 2015 and there and no pending transactions showing i paid the XXXX XXXX 2015 mortgage payment in full ... .I NEED TO GET CREDIT FOR PAYING MY MORTGAGE ON TIME IN THE MONTH OF XXXX XXXX 2015 USING your confirmation number XXXX ... HELP??? DID YOU POST MY ACCOUNT ON TIME??? WHY IS N'T THERE ANYTHING SHOWING UNDER MY PENDING TRANSACTIONS i paid on time??? did you post my mortgage payment IN FULL for XXXX XXXX 2015??? i paid the XXXX 2015 mortgage payment in full with my XXXX XXXX checking account ... Nationstar MortgageMonday, XXXX XXXX, 2015Thank you for making a payment at MyNationstar.com! Below are your payment details : From Account : XXXX Bank and XXXX XXXX Account : Loan Number XXXXPayment Date : Monday XXXX, 2015Payment Amount : XXXXTransaction Fee : XXXXAdditional Escrow : XXXXAdditional Principal : XXXXOther Amount : XXXXTotal Payment : $ XXXX confirmation number is XXXXYOU NEED TO FIX MY ACCOUNT AND APPLY MY PRINCIPAL WHEN I PAY EXTRA TOWARDS PRINCIPAL DO NOT APPLY IT TO FEES!!! PER THE ACCOUNT INFORMATION ABOVE I PAID {$20.00} EXTRA TOWARDS REDUCING MY PRINCIPAL AND YOU PEOPLE APPLY IT TO FEES???? THAT EXTRA {$20.00} WAS SUPPOSE TO BE APPLIED TO PRINCIPAL!!! WHEN I PAID AND PER THE TRANSACTION ABOVE {$20.00} EXTRA IS TO BE APPLIED TO PRINCIPAL ... DO YOU GET THAT???? WHEN I PAY TOWARDS THE PRINCIPAL APPLY IT TOWARDS THE PRINCIPAL!!!! ALL YOU PEOPLE DO IS CAUSE ME PROBLEMS THEN I HAVE TO CONTACT THE CONSUMER FINANCIAL PROTECTION BUREAU AND REMIND THEM YOU HAVE NOTHING TO DO WITH LENDING AND WHAT SCAM ARTISTS YOU ARE ... WHY CA N'T YOU ALL GET AN EDUCATION OF SOME KIND THEN DO THINGS AS THEY AS SUPPOSE TO BE DONE WHY DO YOU ALWAYS HAVE TO COMPLICATE THINGS??? I 'M ONLY STUCK WITH YOU ALL BECAUSE I REALLY DID MY HOME LOAN WITH XXXX AND SOMEHOW YOU SCAM ARTISTS GOT A HOLD OF MY LOAN AND TRY TO XXXX ME EVERY CHANCE YOU GET!!! the XXXX website is down and not working because it will NOT let me hit the submit button to submit my complaint so since you senators created the bill to found the CFPB you need to hear my complaints. per the information below i paid my mortgage and {$20.00} extra towards paying down the principal and nationstar mortgage applies the money to " FEES '' so my principal DID NOT go down an extra {$20.00} ... my XXXX scam artist mortgage company applied that money to fees and not towards taking down the principal ... HELP??? Nationstar MortgageMonday, XXXX XXXX, 2015Thank you for making a payment at MyNationstar.com! Below are your payment details : From Account : XXXX Bank and XXXX XXXX Account : Loan Number XXXX Date : Monday XXXX XXXX, 2015Payment Amount : XXXXTransaction Fee : XXXXAdditional Escrow : XXXXAdditional Principal : XXXXOther Amount : XXXXTotal Payment : XXXXYour confirmation number is XXXXthis is my message to nationstar : YOU NEED TO FIX MY ACCOUNT AND APPLY MY PRINCIPAL WHEN I PAY EXTRA TOWARDS PRINCIPAL DO NOT APPLY IT TO FEES!!! PER THE ACCOUNT INFORMATION ABOVE I PAID {$20.00} EXTRA TOWARDS REDUCING MY PRINCIPAL AND YOU PEOPLE APPLY IT TO FEES???? THAT EXTRA {$20.00} WAS SUPPOSE TO BE APPLIED TO PRINCIPAL!!! WHEN I PAID AND PER THE TRANSACTION ABOVE {$20.00} EXTRA IS TO BE APPLIEDHELP???
03/03/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • FL
  • 32825
Web
Nationstar Mortgage Attn : XXXX XXXX XXXX Chairman and Chief Executive Officer XXXX XXXX XXXX XXXX XXXX, TX XXXX RE : Account Number : Dear XXXX XXXX : I am a long time customer of Nationstar Mortgage and a senior citizen. I have been in communication with individuals from your company in the Customer Relations department regarding a matter of great concern to me. I initiated automated payments for my mortgage several years ago with XXXX XXXX XXXX. These payments are faithfully sent on the first of the month as they should be and as I promised. In XXXX your company elected to reduce the paperwork and postage costs to the company and I was contacted to allow for email communications regarding my account and I agreed. At that time, I did not understand that to mean that I would be required to log into an account that your company established for me. I believed that any matters related to my account would be communicated by email as agreed. I believe that you can agree that an email account vs an online login site with the company are quite different. Apparently, the communication regarding the escrow for my account was communicated via the online account and never communicated to me by email. There was a shortage and over time, the amount that I was sending was falling further and further behind as a result. Still, the company did not send me an EMAIL as I was promised and agreed to. As the shortfall continued, your company started to report my account as delinquent to the credit bureau, all without notifiying me by EMAIL as agreed to let me know of the problem. I realized that this was happening when I initiated an inquiry to XXXX XXXX XXXX for an equity loan to make repairs to my home. They stated that I was delinquent on my first mortgage with you, and that my credit score was too low to consider this as an option. I was absolutely floored! I have always been a hardworking, on time bill paying citizen! When I called customer service, the representative advised that I agreed to EMAIL communications relative to my account. Yes I did, so why I was not advised by EMAIL that my account was short has me frustrated and angry. Additionally, I do believe that an individual reviewed my account and should have noted the regular on time payments but obviously neglected to note that I am also a senior and should have been entitled to a call, letter or an actual EMAIL as I was promised. Nationstar Mortgage Attn : XXXX XXXX XXXX XX/XX/XXXX I write to you to assist me in clearing this matter up. I would like my credit record with to be corrected and to revert to paper statements immediately for my account. I have been in communication with a Mr. Cooper at the Customer Service department to no avail. In absence of your assistance, I will be required to seek legal advice on this matter. I also know that you are regulated by the State of Florida and required to follow the law of the land. I can only assume that the neglect, mismanagement and inattention to the senior citizens of this state will not be looked upon kindly. Please, help me to get this resolved and if it would make this more palatable in these circumstances, provide an equity line for my property to allow for me to make the necessary repairs that assist me to continue to remain there as I attend to my elderly parents in their time of need. what set me off was the third mark in XXXX was deliberate cause all payment were date
01/13/2017 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • WA
  • 98023
Web Older American, Servicemember
LOAN # XXXX XXXX WA XXXX Good Afternoon, my name is XXXX, I am XXXX Veteran. On XX/XX/XXXX, I submitted by Mortgage Payment to Nationstar Mortgage-XXXX TX XXXX. A few weeks later, I received an email from the Bank informing me that Nationstar had returned by monthly payment. I resubmitted the payment and within a few days, it was returned-without any letter or explanation. I am presently in XXXX, undergoing a long term XXXX, and despite various request to find out why my payment was returned, I have been unsuccessful. Nationstar Mortgage has repeatedly tried to start Foreclosure Proceedings by claiming that I have missed various payments. However, the XXXX was quickly able to send a Statement to Nationstar-clearly listing all payments made. I have add extremely difficult problems with Nationstar. In XX/XX/XXXX, I was forced by the XXXX to accept the Sellers price of {$300000.00} for a house that was only worth {$140000.00}. The monthly payments were {$2400.00}, and since my only source of income was my VA XXXX, I had difficulty making the payments. I borrowed money, and paid a Lawyer {$2000.00} and obtained a Loan Modification. Since I am XXXX and unemployable, by rate was significantly reduced, and I started making payments to another lender. However, they wasted no time in increasing the rate, and makin/g sending threatening letters of Foreclosure. I sought assistance, and my Interest RAtes and Paymetns were made permanent. A few years later without informing me, My Loan was sold to Nationstar Mortgage for {$320000.00}. This was illegal, however, since I am poor, XXXX and very sick, I could not afford a lawyer. Nationstar started an aggressive campaign with threaths of Foreclosure and repeated demands to increase the monthly payments. There threaths did not work, but they kept harrassing me, making claims that payments were missed. I suffered a XXXX, that lead to a XXXX. I became very sick. In XX/XX/XXXX, with only XXXX- ( told by VA doctors ), I received money for a Flight to XXXX XXXX and began a XXXX. I have been hospitalized since XX/XX/XXXX, and I am undergoing the last phase of the treatment. However, after getting news of the refusal of the Mortgage payment, I suffered a serious setback, and underwent XXXX. Since I am XXXX, my XXXX, and the acid is eaten away at what is left. Despite the fact that Nationstar Mortgage knows that XXXX-XXXX, and XXXX XXXX has the power of Attorney, they will not speak to them. They are denying the monthly payment without any explanation. I have never missed any payments, I have not signed or agreed to any Refinance Agreements, or any rate increase. My payments/RAte is permanent. I am here in XXXX, in the hospital XXXX-XXXX.I do not have any documents, or anything with me. I am very, very sick, and will not be released- ( Providing that I am able to eat-and the XXXX is kept under control ), until possibly XX/XX/XXXX. Please, please help me. Rather than laying in bed at home-XXXX, I sought help. The VA Hospital has not helped. Several of my friends- VA XXXX Veterans has either committed suicide, of died because of the lack of treatment at the VA. My only source of income is my VA XXXX Compensation and my SSI allowance. I owe the Hospital for the treatments since XX/XX/XXXX, well over XXXX. Nationstar has absolutely no right to refuse the monthly payment. They have been extremely dishonest, and aggressive. Please help me.! Thanks and XXXX Bless! XXXX
02/13/2018 Yes
  • Mortgage
  • FHA mortgage
  • Closing on a mortgage
  • FL
  • XXXXX
Web Servicemember
***PLEASE NOTE ... MR COOPER IS NATIONSTAR*** Nationstar has committed and confirmed loan origination fraud, escrow fraud, embezzlement, misappropriation of funds, and they have confirmed these criminal acts in writing. Most recently, Nationstar stole 2 different house payments and applied them to fraudulent fees they added onto my account illegally. With the CFPB copied, I want you to reply by just writing " confirm '' next to every line below ... and I will move to the Attorney Generals, Texas licensing, etc. This is simply a confirmation of what you put in writing previously. # 1 ) Nationstar approves of loan origination fraud # 2 ) Nationstar approves of misleading information sent via U.S. mail. # 3 ) Nationstar approves of wire fraud, specifically telling a consumer they are applying payments towards a loan while stealing them without their knowledge. # 4 ) Nationstar, when caught in the criminal acts of wire fraud, has committed fraud by pretending they can not retrieve the tapes I have requested even though they will have a rep, time and date stamp of the payment and a digital file they can easily access if they wanted to. # 5 ) Nationstar has no obligation to follow state laws, federal laws or consumer laws # 6 ) Nationstar is allowed to make up multiple lies and change stories as they commit crimes to shield itself from prosecution.. # 7 ) Nationstar stated that Florida made a new law for wind insurance and it was added because of this new law. # 8 ) Nationstar stated that no wrongdoing occurred even though the entire loan packet is fraudulent. # 9 ) Nationstar engages in computer and wire fraud daily as part of normal business and has no intention of stopping it, # 10 ) Nationstar uses escrow fraud to pad the bottom line as a standard operating procedure. I paid the full amount due on my escrow shortage and immediately got a second request for another escrow shortage ... even though I just paid the full amount requested by Nationstar. Please confirm that you have intentionally defrauded the consumer in a systematic attempt to create a fictional foreclosure crisis to feed the rest of your system. # 12 ) Nationstar 's Title Company ( XXXX XXXX ) confirmed in writing that you never owned XXXX XXXX XXXX in XXXX Florida but you did sell it for profit and defraud the insurance industry by collecting the mortgage insurance. Please confirm that you routinely steal homes and sell them without proper paperwork. Also ... this is my 10th request ... I want DIRECT CONTACT INFORMATION for NATIONSTAR 'S ATTORNEYS ... TO HAVE THEM DISBARRED ... The attorneys have been hiding after committing crimes and your company is now hiding them from me. If these attorneys are so brilliant and everything is legal ... they should have no problem handling the attempts to end their careers in criminal fraud, money laundering and criminal conversion. I WANT COPIES OF THE TAPES I PREVIOUSLY REQUESTED ... CLEARLY DOCUMENTING INTENTIONAL CRIMINAL FRAUD WHERE YOU STOLE MY XX/XX/XXXX AND XX/XX/XXXX PAYMENTS ... WITHOUT FURTHER DELAY I am sick and tired of the scams and games ... COMPLY with the information requests and CONFIRM the statements in writing. OR ... CANCEL THE LOAN AS REQUIRED BY LAW AND I GO AWAY ... FOREVER ***A NOTE FOR CFPB ... I HAVE WRITTEN EVIDENCE ON EVERY DOCUMENTED CRIMINAL ACT ... I ALSO HAVE CONFIRMED THAT EVERY INTENTIONAL CRMINAL ACT IS ENDORSED AND APPROVED BY XXXX XXXX
06/01/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • OR
  • 975XX
Web
I am writing this letter to the CFPB as well as the DOJ and other government regulatory agencies to address the recent information and documentation that has just come to light. Through my extensive research, this complaint against XXXX will address both the false foreclosure proceeding that took place back in XX/XX/XXXX as well as the validity of the Note attached and used to perpetuate false foreclosure presented to the courts. First, let 's address the false foreclosure and in order to begin the inquiry, I call your attention to the attached Assignment of Deed of Trust dated XX/XX/XXXX. This document alone might not stir up any concern or cause regarding false foreclosure but coupled with the attached Motion for Relief from Automatic Stay, it provides evidence that reinforces the claims of false foreclosure due to the fact that the Motion was filed prior to the Assignment. ( ILLEGAL MOTION FOR RELIEF FILE BY XXXX XXXX ) PLEASE PROVIDE A DETAILED EXPLANATION AS TO HOW XXXX XXXX XXXX XXXX XXXX XXXX COULD LEGALLY FILE A MOTION FOR RELIEF FROM AUTOMATIC STAY IN XX/XX/XXXX AND BE GRANTED THE RELIEF IN XX/XX/XXXX WHEN THE ASSIGNMENT OF DEED OF TRUST FROM XXXX TO XXXX XXXX XXXX XXXX XXXX XXXX WAS NOT EXECUTED UNTIL XX/XX/XXXX PER THE ATTACHED. Next, let 's address the Note that was not only attached to the Motion for Relief from Automatic Stay by XXXX XXXX XXXX XXXX XXXX XXXX but has also been used in an attempt to validate XXXX XXXX XXXX XXXX XXXX XXXX 's right to collect the debt, which I have and will continue to challenge. In reviewing the attached Note, it is transparently clear that the Note states a promise to pay {$270000.00} with a corresponding interest rate of 7.125 % but it is also transparently clear that this is also a Residential Construction Loan that has verbiage contained within as follows : NOTICE TO BORROWER : THE INTEREST RATE INDICATED ON THE FACE OF THE NOTE EXECUTED AT THE INITIAL CLOSING MAY NOT BE THE ACTUAL RATE AFTER CONVERSION OF THE LOAN FROM THE CONSTRUCTION PHASE TO THE PERMANENT PHASE OF THE LOAN. ... THE FINAL RATE WILL BE REFLECTED IN A MODIFICATION AGREEMENT TO BE EXECUTED AT THE CONVERSION DATEXXXX XXXX presented an invalid Note to the courts to remove the mortgage loan from bankruptcy even though Nationstar continued to send me mortgage statements like the XXXX attached for XX/XX/XXXX that reflect not only a different interest rate ( Note states 7.125 % and mortgage statement states 6.250 % ) but also reflects a different loan origination amount per the payment received in the payment history provided by Nationstar in XX/XX/XXXX. Therefore, XXXX XXXX XXXX XXXX XXXX XXXX perpetually and continually utilized an invalid or false Note to perpetuate wrongful foreclosure of the property prior to their assignment as the Investor/Owner/Trustee of my mortgage loan and legal right to do so ; this would be construed as a false and wrongful foreclosure now in multiple ways since XXXX XXXX lied to the court as to their right to foreclose. XXXX XXXX XXXX XXXX XXXX XXXX can continue to dance around these wrongful and false foreclosure issues but sooner or later, XXXX XXXX XXXX XXXX XXXX XXXX will have to answer these questions as to why they lied to the courts and how they had the right to remove my mortgage loan from bankruptcy prior to their assignment as the Investor/Owner/Trustee. Thank you in advance for your time and consideration with this matter
07/29/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • IL
  • 60637
Web
In XXXX XXXX I made contact with XXXX XXXX XXXX Loan Specialist, at Nationstar Mortgage, in an effort to apply for a hardship modification on a home loan. She requested I send in 30 days of employment information in an effort to determine what i qualified for. XXXX XXXX I submitted a payment of {$1000.00} towards the mortgage and it was counted as a modification payment. XXXX XXXX I received a response from XXXX XXXX, she called me and told me the modification was accepted and that Nationstar was willing to work with me. She informed XXXX would be my modification payments for 3 months which included XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. The XX/XX/XXXX payment was covered by the XXXX payment of {$1000.00} and the balance of {$270.00} was submitted into a suspense account. I made on time agreed upon payments of {$740.00} in both XX/XX/XXXX and XXXX and am currently up to date with all payments. Payments were made and received in a timely manner and credited towards my balance, however I received notification from Nationstar escrow in XX/XX/XXXX that I was required to send an additional payment of {$530.00} in an effort to keep the payment as low as possible. Nationstar escrow did not contact me until after I already had an agreed mortgage modification with my Loan Specialist XXXX XXXX. In XXXX XXXX I attempted to purchase a new vehicle, but was declined due to a serious delinquency on my credit report. I also received notification from a credit account I had that was closed due to a serious delinquency on my credit report. Upon further investigation I discovered I was also being denied loan requests from my credit union and denied refinancing from XXXX XXXX my insurance company. My representative from XXXX XXXX XXXX informed me that Nationstar was reporting to the credit bureau I was 90 days delinquent. When I contacted my Loan XXXX XXXX XXXX and questioned the delinquency being reported as 90 days, XXXX XXXX referred me to Nationstar research department. On XXXX XXXX, XXXX I submitted my first request for investigation in regard to the the reporting to the credit bureau. I submitted a second request to the research department on XXXX XXXX, XXXX in regard to this matter because I was extremely dissatisfied with the level of professionalism I received during my initial request on XX/XX/XXXX. The research department responded to my request on XXXX XXXX, XXXX, their findings were they were not responsible for any type of credit correction and it was their policy to report based on the contractual payment amount and due date even during the modification process. When I spoke to my Loan Specialist XXXX XXXX she was unaware of this policy, she never informed me of this policy and was in shock that she was supposed to make me aware, as she had no clue that this was the company standard. My issue is this has negatively affected my credit score and the mortgage never reached 90 days late, however it is still currently reporting on my credit report as such. I do not dispute that the mortgage was late for the months XX/XX/XXXX and XX/XX/XXXX a total of 60 days. Nationstar did in fact receive a payment in XX/XX/XXXX in the amount of {$1000.00} as i previously stated, which should have been applied to the balance and not have been reported as late to the credit bureau. I have all my documentation in regard to payments made towards the mortgage and proof the payment was never 90 days delinquent.
03/24/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • SC
  • 29154
Web
Me and my husband obtained XXXX mortgages in XXXX with XXXX XXXX XXXX. We 've never had a problem with them or our payments being automatically withdrawn on time and then 2 years ago we were transferred/sold to NATIONSTAR. We were n't told until after we got information from Nationstar. About two months ago we received our maturity date letter saying that we have over {$8000.00} due on our maturity date for both of our properties in total. We 've never missed a payment at all we received our statements and we pay them and have never been late so we contacted Nationstar and we have been getting the runaround ever since until today. I Escalated until I could n't escalate anymore. After being told month after month that we will get something from the research department about our account because they ca n't seem to figure out why we had such a large payment due on our maturity dates, where it is supposed to be only one payment and then we would be done. All we got from research is the exact same thing we 've gotten before which is a promissory note that we have and been going by since XXXX which is 15 years ago. Then today ( XXXX XXXX, XXXX ) I get yet another supervisor on the phone and he says when a payment is not received on the exact date it is due, there is interest accrued on it daily. Mind you we mail in our payments because we did n't know what Nationstar was and we did n't want to give them our direct information like our routing and account number so we mailed a payment in. And like any other mortgage or homeowner we thought well our payment is not 10 days late its not even 3 days late so once they receive it we will be good to go. We received our statements and they did n't show anything past due or any late fees because we always made our mortgage payments either on the day or at the latest they 'd receive it on the due date and process it 2 days later. Our statements always show the same amount of {$770.00} on XXXX account and {$210.00} on another account so we thought oh we 're good to go we 're almost at our maturity date and we 're close to paying our accounts off! No such thing because they are saying when they received the payment a day or two late it accrues daily and they put that on the unpaid principal which is due on the maturity date. I asked why were n't we told this or why was n't it on the billing statements because IF WE KNEW THIS WAS OCCURRING WE 'D PAY IT SO IT WOULD N'T BE A BALLON AT THE END! WE NEVER SIGNED UP FOR A BALLON PAYMENT! We never had a problem with XXXX XXXX XXXX mind you, all of a sudden after we have Nationstar for two years now it 's a problem and we now owe {$8000.00} in total on both of our accounts so please tell me if this is fair because we never had this problem with XXXX XXXX XXXX we probably would have been owing {$20000.00} by maturity date if this was actually true but no its {$8000.00} because it happened in the last XXXX years when we started with Nationstar. We reached back out to XXXX XXXX XXXX and they said this is incorrect and it should be going by our payment schedule and should be honoring our agreement but Nationstar is n't honoring anything. They just want the money and definitely do n't care about how wrong they are doing us. Out of all the supervisors I 've spoken to and all the research department information this one supervisor comes up with this but no one else could figure out the issue. This is a huge problem.
11/28/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • IN
  • 470XX
Web Servicemember
This if my fifth complaint regarding inaccurate information being reported by Nationstar Mortgage, LLC with regards to my VA mortgage loan. This is my fifth complaint with regards of getting my credit report errors resolved as well attached copy of reporting by Nationstar Mortgage, LLC regarding my VA mortgage loan. I was in contact with both my personal bank, XXXX XXXX bank and XXXX bank I am attempting to work with regarding selling my home to a potential buyer. I was in contact with both banks mortgage department, loan office and underwriter. I was told that a forbearance plan works the same for any bank. Unless is it with regards to a disaster, hurricane, in which they would not have to report anything to the credit bureaus. However, I was told by both banks that they still have to report normal mortgage payments to the credit bureaus, even during the forbearance period. They also stated that yes, your current mortgage holder will reflect payments being late, whichever amount of time you are currently late on, to the credit bureaus. However, since this forbearance agreement is not related to a disaster, hurricane, all banks must still report normal mortgage payments being made. I am now in a situation where I have a potential buyer on hold due to as XXXX mortgage stated after looking at my credit report. Nationstar Mortgage, LLC must first fix the errors on your credit report, reflecting all payments being made that were made that reflect on the current paper trail I have in procession sent by Nationstar Mortgage, LLC to me, the consumer. I am attaching a copy of my credit report from Experian. It clearly shows that Nationstar Mortgage is showing late payments reflecting the forbearance loan currently in process. However, they also show a payment of {$960.00}, regularly scheduled payment as shown on the report for XXXX XXXX. The payment on the check was for {$960.00} which shows the continued incorrect reporting by Nationstar Mortgage, LLC. Also noted on report clearly shows payment was received on XXXX XXXX, but no amount reported. Nationstar Mortgage, LLC states it takes 60 days to start reporting payments, once they took the account over in XXXX XXXX. Which means XXXX XXXX payment should had been posted and reported no later than XXXX XXXX. I am also requesting a 'CORRECT ' remaining balance currently on my VA mortgage loan. All three credit bureaus show 3 different balances. This makes selling my home impossible until Nationstar Mortgage, LLC fixes the errors on my credit report. Lastly, on this fifth complaint, I am requesting that my FICO score gets reinstated. I was told by both XXXX XXXX Bank and XXXX Bank mortgage department that there is no reason your current VA loan mortgage holder should had not already fixed the errors and corrected the necessary payments that should had already been reported. Until it is fixed on my credit report, they can not properly match the paper trail that is being left by Nationstar Mortgage, LLC. A paper trail that clearly shows payments that are being made on my VA mortgage loan. Payment history should reflect XXXX, XXXX and XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX XXXX as being paid. I have copies of those cashed checks by my personal bank. The months that should show reported past due are as follows : XXXX, XXXX and XXXX XXXX. I have already paid on my forbearance plan long enough that it should show XXXX XXXX now paid in full.
05/31/2016 Yes
  • Debt collection
  • Mortgage
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • UT
  • 84067
Web
Our loan appears to have several issues surrounding the mortgage assignments, loan transfers as well as recordings with our XXXX office here in XXXX XXXXXXXX.Our loan was originated by a fraudulent mortgage company going by the name of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX which originated on XXXX XXXX, XXXX a fixed rate note. The loan amount of {$35000.00} was exacerbated by XXXX and our financial means was unsupported to repay the debt at an interest rate of 15 % XXXX was ultimately shut down by the FDIC for origination of predatory lending practices, and an assortment of illegal failures to perform fundamental fiduciary responsibilities for countless homeowners.Our loan was originally table funded by XXXX XXXX XXXX XXXX XXXX XXXX. Then allegedly transferred to XXXX XXXX XXXX XXXX XXXX XXXX XXXX on XXXX XXXX XXXX. However evidence provided in legal recordings show XXXX carried a Revoked License never to be reaffirmed to conduct business as of the date of XXXX XXXX, XXXX.Based on the statutes or RESPA, how could XXXX possible have reassigned the loan back to XXXX Mortgage XXXX XXXX New Jersey XXXX XXXX XXXX XXXX Store. The reason this action is questionable is because assignment of a Deed Of Trust was executed on XXXX XXXX, XXXX, from XXXX XXXX XXXX XXXX was sold and transferred to XXXX XXXX Bank XXXX, XXXX XXXX XXXX Bank XXXX as Trustee under the pooling and servicing agreement dated as of XXXX XXXX, XXXX XXXX XXXX, XXXX would not have been any position to have transferred the loan back prior to the License Revocation of XXXX XXXX, XXXX, we feel that assignments have been falsified by XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX in fact for XXXX XXXX Bank XXXX XXXX XXXX XXXX Bank XXXX XXXX XXXX as Trustee under the pooling and servicing agreement dated as of XXXX XXXX, XXXX series XXXX. The assignment dated XXXX XXXX, XXXX, indicates that the loan was assigned to XXXX XXXX XXXX from XXXX. Again, the chain of title is still very unclear at this point.We are seeking the entire assignment ledger complete with evidence of the Allonge to the note and all applicable assignments and recordings from XXXX to Mortgage XXXX a XXXX XXXX XXXX XXXX. Entire assignment ledger complete with evidence of the Allonge to the note and all applicable assignments and recordings from XXXX Mortgage XXXX XXXX XXXX XXXX The XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. We are seeking the entire assignment ledger complete with evidence of the Allonge to the note and all applicable assignments and recordings from XXXX, back to XXXX Mortgage XXXX XXXX XXXX XXXX XXXX. As well as the entire assignment ledger complete with evidence of the Allonge to the note and all applicable assignments and recordings from XXXX Mortgage XXXX XXXX XXXX XXXX XXXX XXXX XXXX to XXXX XXXX Bank XXXX, XXXX XXXX XXXX Bank XXXX as Trustee under the pooling and servicing agreement dated as of XXXX XXXX, XXXX series XXXX. Also we request entire assignment ledger complete with evidence of the Allonge to the note and all applicable assignments and recordings from XXXX XXXX Bank XXXX, XXXX XXXX XXXX Bank XXXX as Trustee under the pooling and servicing agreement dated as of XXXX XXXX, XXXX series XXXX to XXXX. We are also seeking evidence of the Allonge to the note and all applicable assignments and recordings from XXXX XXXX XXXX to XXXX XXXX XXXX located at XXXX XXXX XXXX, XXXX XXXX, XXXX, SC XXXX. ( END OF PART XXXX COMPLAINT )
03/29/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • WY
  • 82801
Web
Nationstar Mortgage LLC. is still attempting to foreclose on my home using falsified documents and refuses to respond to my complaints. I have filed complaints with CFPB, to which Nationstar Mortgage refuses to respond directly. I have disputed the fact that they have failed to respond directly to these complaints, but they have refused to respond to the disputes. I have daily called Nationstar Mortgage to discuss the fraudulent foreclosure they are attempting to complete. In the recorded phone conversations, Nationstar associates have promised they will return my calls and escalate my case. They have promised they will forward my concerns to the proper management for review, but I have not received a return call from anyone in their office. I have sent numerous emails, and letters, but my emails are never answered. Today I spoke with a Nationstar associate, XXXX. She assured me that because of the urgency of the situation, she would forward my concerns to a department which was " higher than a manager ''. She also assured me that she would call me later today after this process was complete. Because Nationstar employees have had such poor track records regarding returning calls, I asked for her office extension number. It was at this time that she hung up, and did not call back. Unfortunately, my experience today is the same type of experience I have had nearly every time I have spoken with Nationstar associates for the previous nearly three years. I have never been able to speak with the same associate more than once. I do not have a direct contact person with Nationstar. In addition, I will be attaching two Assignment of Mortgage documents which show fraud in the form of conflicting dates and locations of these assignments. The first Assignment of Mortgage to XXXX, took place on XX/XX/XXXX in the state of Texas. This Assignment of Mortgage was never filed at my local courthouse. The second assignment of Mortgage took place on XX/XX/XXXX in the state of New York. These conflicting Assignments substantiate the complaints which I have filed with CFPB previously, proving that XXXX did not follow the proper chain of title when the Assignment of Mortgage took place. My questions are the following : 1. Why are there two ( 2 ) Assignment of Mortgages which transfer the mortgage to " apparently '' the same entity? 2. Why was the first Assignment of Mortgage never recorded at my local Courthouse? 3. Because I was not notified of these transfers, who received my loan payments which were sent in? XXXX or the new owner/owners of my mortgage? In addition, I was never notified by the new owner/owners of my mortgage when these " supposed '' transfers took place. The Helping Families Save Their Homes Act of XX/XX/XXXX also added a new provision in TILA which requires that whenever ownership of a mortgage loan securing a consumer 's principal dwelling is transferred, the creditor that is the new owner or assignee must notify the borrower in writing, within 30 days after the loan is sold or assigned, of the following information : the new creditor 's identity, address, and telephone number ; the date of transfer ; location where the transfer is recorded ; how the borrower may reach an agent or party with authority to act on behalf of the new creditor ; and any other relevant information regarding the new owner. ****I never received correspondence from the new owner of my mortgage.
05/15/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NY
  • 11234
Web
The enclosed Assignment of Mortgage that was recorded and filed on XXXX XXXX , XXXX , with the City Register of the City of XXXX XXXX to claim legal ownership was robo signed an is invalid. XXXX XXXX XXXX was not and never was a XXXX XXXX XXXX XXXX . XXXX trademarked the name ( XXXX . # XXXX ) but never incorporated XXXX XXXX XXXX as a corporation in XXXX XXXX . The now defunct lender also failed to file XXXX papers in XXXX . As a result, this also creates a huge liability for Mortgage XXXX XXXX XXXX XXXX XXXX ( XXXX ). XXXX had to know XXXX XXXX XXXX was NOT and NEVER was a XXXX member. XXXX and it signatories should have known that XXXX XXXX XXXX was NOT and NEVER was a XXXX XXXX corporation. The Note and Mortgage are void because the allege Lender, XXXX XXXX XXXX XXXX , stated to be a XXXX XXXX Corporation, was not in fact Incorporated in the year XXXX , or subsequently, at any time, by XXXX XXXX Loans or XXXX XXXX XXXX or any of their related corporate entities or agents. XXXX XXXX XXXX XXXX , was not licensed as a mortgage lender in the State of New York in XXXX , or thereafter, and the alleged mortgage loan is therefore, invalid and void. The alleged Assignment of Mortgage which purported to transfer interest in the mortgage to XXXX XXXX XXXX XXXX XXXX , XXXX XXXX XXXX XXXX XXXX XXXX , assignee, was invalid because ( XXXX ), as nominee for XXXX XXXX XXXX XXXX had no authority to assign the ownership interest of said mortgage, because XXXX was the not owner of the subject mortgage and was only a nominee for XXXX XXXX XXXX XXXX , an alleged XXXX XXXX Corporation which was non-existent Corporation. Said purported Assignment was without authority, and therefore invalid. Furthermore, Im also requesting to know to the status of my loss mitigation application for a loan modification which was submitted timely two times to Nationstar Mortgage. It appears Nationstar Mortgage is also engaging in the prohibited practice of dual tracking while having received timely all the required documents and hardship medicalinformation. The CFPB issued amendments on XXXX XXXX , The rule issued establishes new protections for consumers, including : Requiring servicers to notify borrowers when loss mitigation applications are complete : Whether a borrower is entitled to key foreclosure protections depends in part on the date a borrower completes a loss mitigation application. If consumers do not know the status of their application, they can not know the status of those foreclosure protections. The final rule requires servicers to notify borrowers promptly and in writing that the application is complete, so that borrowers know the status of the application and have more information about their protections. The CFPBs new rule clarifies that, if a servicer has already made the first foreclosure notice or filing and receives a timely complete application, servicers and their foreclosure counsel must not move for a foreclosure judgment or order of sale, or conduct a foreclosure sale, even if a third party conducts the sale proceedings, unless the borrowers loss mitigation application is properly denied, withdrawn, or the borrower fails to perform on a loss mitigation agreement.
01/04/2017 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 34293
Web Older American
NATIONSTAR IS A PROVEN CRIMINAL ORGANIZATION WITH NO REGARD FOR STATE, FEDERAL OR MORTGAGE LAWS. NATIONSTAR IS A CRIMINAL FRONT ORGANIZED BY XXXX OF XXXX AND RAN TODAY BY XXXX, USING THE EXACT SAME CRIMINAL INTENT AND CRIMINAL ACTS THAT CAUSED THE XX/XX/XXXX ECONOMIC CRASH. THE ENTIRE NATIONSTAR XXXX IS A COVER FOR A COMPLEX AND INTRICATE CRIMINAL RACKETEERING SCAM. CUSTOMER SERVICE IS A FRAUD. DECEPTION IS STANDARD AND COACHED. OVER AND OVER AGAIN, UNDER THE DIRECTION OF XXXX AND XXXX, LAWS ARE INTENTIONALLY BROKEN, CRIMES ARE INTENTIONALLY COVERED UP AND CONSUMERS AND THE XXXX GOVERNMENT ARE INTENTIONALLY DEFRAUDED. IN THE ATTACHED STATEMENT YOU WILL SEE MORE EVIDENCE OF THE SYSTEMIC LIES AND CRIME. IN XX/XX/XXXX WE FILED A COMPLAINT WITH THE CFPB AFTER PROVING LOAN ORIGINATION FRAUD, EMBEZZLEMENT, AND NUMEROUS ACTS OF CONSUMER FRAUD. NATIONSTAR RESPONDED BY LYING TO CONSUMER AND TO THE CFPB. NATIONSTAR SAID " THEY WERE NOT FORECLOSING '' WHILE WE RESOLVED THE DISPUTE. THIS WAS A LIE. THEY FORECLOSED AND HAD TO REVERSE IT. NATIONSTAR THEN LIED AND TOOK A XXXX MONTH PAYMENT ... A PAYMENT TO BRING THE LOAN CURRENT ... AND THEY INTENTIONALLY LEFT A BALANCE. NATIONSTAR HAS BILLED ATTORNEY FEES, INTEREST, LATE FEES AND INSPECTION FEES ON A LOAN THAT IS CURRENT. PROOF IS ATTACHED. NATIONSTAR IS USING EXTORTION TO COLLECT THESE ILLEGAL FEES, THE AMOUNT GROWS EVERY MONTH. FROM THE TIME WE SUBMITTED OUR COMPLAINT TO THE CFPB, ALL MONTHLY STATEMENTS STOPPED. THE REQUIRED MONTHLY STATEMENTS RESUMED LATE THIS FALL FINALLY BUT EVERY SINGLE PIECE OF MAIL RECEIVED AT THIS ADDRESS IN XX/XX/XXXX WAS INACCURATE, ILLEGAL AND MORE EVIDENCE OF SYSTEMIC CRIMINAL FRAUD. ERRORS SUCH AS LOAN ORIGINATION FRAUD, EMBEZZLEMENT, EXTORTION, CRIMINAL CONVERSION AND VIOLATIONS OF EVERY CONSUMER LAW IN EXISTENCE WOULD BE CORRECTED IF THIS WAS A LEGIT COMPANY. IT IS NOT EVEN CLOSE TO OR PRETENDING TO BE LEGIT. THE CUSTOMER SERVICE PEOPLE ARE INTENTIONALLY UNSKILLED AND UNTRAINED. THIS IS PART OF THE " OOPS ... WE FORECLOSED AND STOLE YOUR HOUSE, IT WAS AN INADVERTANT ERROR BY UNTRAINED STAFF '' ... BUSINESS PLAN. WE HAVE PROVEN OVER XXXX COUNTS OF FRAUD ON THIS HOME LOAN. IT BEGAN WITH LOAN ORIGINATION FRAUD, MOVED ONTO ESCROW EMEBZZLEMENT AND LOAN SERVICING FRAUD, AND FINALLY ONTO THESE SCUMBAGS AT NATIONSTAR AND FORTRESS, XXXX XXXX AND XXXX XXXX, AND THEIR WELL ORGANIZED CRIMINAL RACKETEERING SCAM POWERED BY BILLIONS IN PROFIT FROM THE LAST MORTGAGE CRASH. THEY ARE LYING AND LAUGHING ALL THE WAY TO THE BANK AND THEY SHOULD HAVE BOTH BEEN IN JAIL LONG, LONG, LONG AGO. XXXX IN XXXX FLORIDA WAS ILLEGALLY SIEZED FROM THE OWNERS USING DECEPTION, SOLD TO A BUYER, AND THEN CANCELLED BECAUSE NATIONSTAR DID N'T OWN THE PROPERTY. HOW DID THEYCORRECT THIS LACK OF OWNERSHIP? BY PEMCIL WHIPPING IT INTO A BULK PORTFOLIO AND RESELLING IT, VIOLATING STATE AND FEDERAL LAW, REAL ESTATE LAW, WHILE INTENTIONALLY COMMITTING INSURANCE FRAUD. THEIR COMFORT WITH THE CRIME AND OUR INABILITY TO STOP IT WAS TERRIFYING. THESE XXXX HAVE STOLEN BILLIONS IN HOMES. IT IS XXXX OF THE LARGEST CRIMES IN XXXX HISTORY AND IT IS STILL ONGOING. EVERY WEEK I GET A NEW LIST OF VICTIMS. NATIONSTAR AND FORTRESS INVESTMENTS, XXXX AND XXXX, PREY ON THE ELDERLY, LESS EDUCATED AND THOSE WITH LITTLE ABILITY TO SPEAK XXXX. NATIONSTAR AND FORTRESS ARE THE MOST UNETHICAL COMPANIES I HAVE EVER SEEN IN MY LIFETIME.
05/08/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • NC
  • 28083
Web
XXXX during the bank collapse and stock market crash our business took a serious hit. Our family is XXXX here in the states and our construction company provided income for our family and funded our XXXX work. XX/XX/XXXX I contacted our mortgage company, which was XXXX XXXX at that time, and explained to them that we wanted to do some type of modification on our loan. Due to the fact that we were not behind, they said they could not help me. After using up all of our resources we fell behind on our payments and the bank began to contact me. During the next several months we worked on a modification to resolve our problem. After months of work and mountains of paper work, which was lost several times, XXXX XXXX contacted me and told me that they could no longer help me that XXXX XXXX XXXX was taking over their company and that some one would contact me. Several months passed and XXXX contacted us and we started the modification process over again. This was a nightmare for over a year. We went round and around with these incompetent people. XXXX lost our paper work several times, the modification numbers were all wrong. They had us paying HOA dues, which we do not have, the homeowners insurance was incorrect. It was a total mess. Finally I wrote each of the board of directors of XXXX explaining the situation. I was contacted by a XXXX vice president a few weeks later. This man promised me that we will work out a modification that will work for the bank and us. After several months working with this gentleman, we were feeling good about the progress we were making and the direction we were headed. I received a letter in the mail from the court house saying they had dismissed our case with XXXX due to missing documents.Then out of no where this man quit calling me. I would call him, but there was no answer. I called for weeks the phone would ring several times and then the call would be dropped. Roughly a month later I was contacted by XXXX and they told me that they would no longer be helping me, that Nationstar would be my new servicer. Over the next few weeks Nationstar began to contact me. As of this time several years have passed and I still do n't have a modification, not even close to one. As we start the process all over again with Nationstar unbeknown to me the worst was yet to come. This company has lost literally hundreds and hundreds of documents. I mailed documents, even certified them and they were still lost. As months continued to pass we were still with out a modification of any type. XX/XX/XXXX, XXXX years later we have a modification plan that I thought would work. After making the XXXX trial payments I received my documents to sign. I was totally blown away. The modification plan added up all the past payments that were not made, which is 75 % interest and added it to the principle and now the principle is XXXX over tax value. The plan calls for me to pay interest on the interest. This is predatory lending in the first degree. The modification also extended the loan to XXXX years. There is no way a person with average intelligence would sign such a document. I contacted Nationstar and filed an appeal. There comment back to me was " take or leave it ''. So as of today we have been forced in to bankruptcy in order to stay in our home. XXXX XXXX, XXXX XXXX XXXX and Nationstar have taken a bad situation and has made it worse. Can someone please help us.
04/24/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • MN
  • 557XX
Web Servicemember
nation star is my mortgage company.the company kept telling me that i was not able to make payments once i fell three months behind n i was in contact with them the entire time that i was falling behind.they asked me to start a modification process.icontinued to give them as much information that they asked for.the primary bowerer left me and our XXXX children and had taken all of our money and quit his job after beeting me.i put an order of restraint on him and he retaliated by coming with a loaded wepon.i am XXXX i recieve several services to help meand have all wittnessed his stocking and abusive behavior.i have since become extreemly fearful of leaving my home.nation star kept telling me that they would not except payments but needed to keep providing them with updated information .i was addiment about providing any inf. the needed.it was extreamly difficult to get ahold of my agent and would sometimes go for weeks calling him with out getting any response.i have XXXX childr ( XXXX ) and they were all terrified to have to have contact with their father, the mortgage company was demanding that i make him sign off on the house.this was not possible with out my children being put in jepordy as well as myself.they kept telling me to send in more paper work and i had to release my restraining order in oder to get his work onformation and place of occupancy, and this caused my children XXXX as well as threats on our lives.i told the aggent and sent letters to express what this would do to our family and that it could lead to our dealths or mine alone.my children even wrote letters n so did several of other peoplke concered for our saftey.the mortgage company got their needed information and told me that they finally had all that was needed then tried to tell me that since i have been in the modification process i had been given a judgement and that i had to pay it in order to have my modification approved .i called my aggent while trying to pay the judgement XXXX XXXX and this was the only time he ever answered my phone call without having to wait for him to call me back.XXXX XXXX TOLD ME XXXX WAS OK I DID NOT NEED TO PAY IT BUT IF ANY MORE INFORMATION WERE NEEDE IT WOULD HAVE TO BE RECIEVED BY XX/XX/XXXX.what he neglected to tell me is that my house was going to be put up for sale aS OF XXXX XXXX WAS NEVER SERVED ANY PAPERWORK FOR THIS DATE OF SALE AND NOR WAS I EVER GIVEN OR NOTIFIED THAT MY MODIFICATION WAS NOT APPROVED!!!!!!! PLEASE HELP MY FAMILY, I BUILT THIS HOME ON MY OWN TO ACCOMIDATE MY DISSABILITIES AND JUST WANT TO PAY FOR MY HOME! I WOULD HAVE NEVER FALLEN BEHIND IF I HAD JUST BEEN ALLOWED TO PAY MY MORTGAGE AFTER I HAD STARTED MY FIRST MODIFICATION PROCESS.I BEGGED MY AGGENT JUST TO BE ABLE TO PAY N START MAKING UP FOR MY THREE MONTHS THAT I WAS BEHIND.I AM BEGGING FOR HELP!!! I DO NOT KNOW HOW TO WORK WITH THE COMPUTER WELL SO IT WOULD BE MUCH MORE HELPFULL TO HAVE SOMEONE CONTACT ME BY PHONE.XXXX.ALSO I SERVED OUR COUNTRY FOR 12 YRS NEVER XXXX XXXX AND HAVE APPLIED FOR HUD BUT HAVE NOT RECIEVED ANY INFORMATION FROM THEM YET.I HAVE ALSO RECIEVED HELP FROM XXXX A LOCAL NON PROFIT AGENCY THAT WAS UNABLE TO HELP ME ENOUGH AND HAD ME CONTACT THE ATTOURNY GENERALS DEPT BUT THE MORTGAGE COMPANY REFUSES TO GIVE ME ANY PAPER WORK AND WHAT I HAD WAS DESTROYED BY MY EX WHEN HE MANY TIMES HAS BROKEN BACK INTO MY HOME. PLEASE HELP ME AND MY BEAUTIFUL CHILDREN!!!!
11/08/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 92354
Web
On XXXX XXXX I got a letter from Nation Star Mortgage stating that my mortgage loan was transferred to them on XXXX XXXX. Stating as of XXXX XXXX, XXXX they are my new lenders. It also included a bill of XXXX with the due date of XXXX/XXXX/XXXX. However, I already sent my XXXX and my XXXX payments to XXXX ( the previous lender ). XXXX payment was sent on XXXX/XXXX/XXXX check # XXXX XXXX} it was taken out by XXXX on XXXX/XXXX/XXXX. XXXX payment was sent XXXX/XXXX/XXXX check # XXXX XXXX it was taken out on XXXX/XXXX/XXXX. I contacted Nation Star and talked to a representative names XXXX. She did not help me at all she told me to call XXXX. I called XXXX but because my case was transferred I could not speak to a human representative and the automated system gave me a phone number to contact Nation Star. My second call to Nation Star I spoke with XXXX, and she was telling me the same thing to call XXXX. I had to argue with her to three-way the conversation because I could not get a hold of anyone. She three-wayed the conversation with XXXX and XXXX said it was XXXX to Nation Star and the transaction number is : XXXX. In between this, I got another statement from Nation Star and the billing amount was XXXX. on XXXX/XXXX/XXXX I made a third phone call and spoke with XXXX, she three-wayed with XXXX again and XXXX picked up again and repeated that the second XXXX payment was XXXX to them too. XXXX told me she does n't see the second paycheck and she was going to send a note to the research department to start an investigation and they were going to notify me with the results in 7 to 10 business days. I asked her if they need any additional documentations from me for example copy of checks and banks statements. She said no everything is fine, and I did the XXXX payment over the phone with XXXX for XXXX. I never received any notification from them. I called back on XXXX/XXXX/XXXX and spoke with XXXX. XXXX said the previous investigation was dropped because I did not provide any documentation. This is what angered me further and I requested to speak with the supervisor and she said no one is available and she will try to help me. XXXX Three-wayed with my XXXX bank and the XXXX representative XXXX told me to just send the pdf formats of my bank statements. XXXX gave me her managers email address : XXXX and I sent over all the paperwork to her. No response from anyone, and I received another bill of XXXX. I called on XXXX/XXXX/XXXX and talked to XXXX who transferred me to the research department and I spoke with XXXX. He promised me that he will personally follow up and will personally send my documentation to the research department and will notify me by phone. Again, no answer. I received an email from the research department stating that there is no mistake on their behalf and I owe them money. The research was done partially. I requested a full up to date research and they did not comply. I called back on XXXX/XXXX/XXXX and spoke with XXXX. I requested a supervisor named XXXX. She said the same thing that she was going to start a research again. And for me to follow up because she was going on vacation next week. Because she was no help I emailed back to the research department and requested a full investigation from day 1 until current. As of the day of this writing XXXX/XXXX/XXXX the issue is not resolved, and I am getting billed XXXX however my monthly mortgage is XXXX
01/22/2017 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • GA
  • 301XX
Web Older American
RE : NationStar Mortgage Customer over 5 years residential mortgage with company and I am a senior citizen. Nationstar Mortgage sent me several letters, phone calls ( for one year ) to refinance promise lower interest rate and no money to refinance. I will be XXXX XX/XX/XXXX so the lower interest rate with XXXX $ lower monthly payments attracted me, because now at retirement I would be able to continue to pay my mortgage. I pay for my taxes, PMI and house insurance into the escrow account that is included in with my mortgage payments. Believing all that written and promised during my interview with Nationstar Mortgage I agreed to refinance. ( 30yr fixed 3.375 interest rate and XXXX monthly payment which included escrow amount-FHA Streamline loan which would make my monthly mortgage rate decrease by {$430.00} from my previous ) Before closing I was contacted by Nationstar and was instructed that I would need to bring {$520.00} check to closing attorney ( all during my transactions with Nationstar I was promised no monies at closing ). On the day of closing I was informed that I would need to bring an additional {$610.00} added to the XXXX because my city/county tax department said I had late payments that needed to be cleared before closing ( when my city tax/county department was finally able to check they informed me I was not behind in any taxes and Nationstar would need to send in writing that they were informed of this. I was on my way to the attorney for closing and I was pressured by Nationstar that I would lose the lower interest rate if closing delayed and I did not pay the {$1100.00}. So I felt that I had no choice but to pay. I closed with attorney on XX/XX/XXXX for closing and the percentage rate as well as monthly Mortgage payments had not changed. I was informed by the attorney that my old mortgage would be paid off as well as any payments connected to the old mortgage. My last correspondence from Nationstar stated that my escrow from my old loan was {$3500.00}. Each year that was used to pay insurance, taxes. On XX/XX/XXXX. I received a letter from Nationstar stating that I had an escrow shortage on my new loan? I was also informed my NEW monthly mortgage payments would be {$1800.00} to cover shortage spread? I called many times to Nationstar. Last call on XXXX to inquire regarding shortage since my loan was new and all payments disbursements should have been taken care of with the closing of my old loan that had enough monies for disbursements. I was informed that {$3000.00} was the shortage. Also the Manager stated that it " looks like '' my escrow monies from my old loan were used " for something ''. Now I was being asked to pay my old loan XX/XX/XXXX escrow back to Nationstar. Also the {$610.00} could not be explained nor did Nationstar want to discuss. Finally on this call the Manager that I spoke with said some of the monies " missing '' were put back into my new loan escrow, so now the monthly payments to cover the " shortage spread '' and my current mortgage payments would be {$1700.00}. Why was my escrow monies from my old loan not used to pay the old loan XX/XX/XXXX disbursements? Why am I being asked to pay my old loan XX/XX/XXXX escrow monies again? Also the {$610.00} that Nationstar states was from old back taxes was not confirmed by my city/county tax department and they also deny any shortage was reported to Nationstar.
02/17/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 92336
Web
To Whom It May Concern, I have been fighting to save my home for the past three years. During my fight, my servicer has been changed from XXXX XXXX XXXX, XXXX, herein referred to as XXXX, to Nationstar Mortgage LLC, herein referred to as Nationstar. Much like XXXX, Nationstar has failed to address the many requests for information and documentation I have been requesting for the past few years. Due to the fact that XXXX and Nationstar have failed to provide me the information I requested, which includes who is the true beneficiary of my debt, I mailed to Nationstar a Notice of Rescission. On XXXX XXXX, XXXX, I mailed to Nationstar a Notice of Rescission to cancel my Deed of Trust and promissory note. To date Nationstar has ignored my rescission. Based on information and belief, pursuant to the Federal Truth In Lending Act, herein referred to as TILA, 15 U.S.C. 1635 ( b ) and Regulation Z, the Deed of Trust and promissory note or lien arising by operation of law on the property becomes automatically void. Congress intended for the rescission to be self-enforcing and failure to comply with rescission obligations subject Nationstar to liability. Under TILA, delivering notification to the person or address to which the consumer has been directed to send payments constitutes delivery to the creditor or assignee. Rescission rights are equally enforceable against original creditors and assignees pursuant to 15 U.S.C. section 1641 ( c ). Nationstar received my Notice of Rescission on XXXX XXXX, XXXX, more than 20 days has passed and Nationstar had taken no action. As noted by the Official Staff Commentary, a commentary made by the Federal Reserve, the creditor 's interest in the property is automatically negated regardless of its status and whether or not it was recorded or perfected. Furthermore, the security interest is void and of no legal effect irrespective of whether the creditor makes any affirmative response to the notice. Under the act, a creditor has no right or authority to grant or deny, agree or disagree with a notice of rescission. In fact, under TILA, if Nationstar wanted to challenge by rescission rights, they should have file a declaratory action against me within twenty days of receiving my Notice of Rescission. They failed to do so. As upheld in the recent U.S. Supreme Court Opinion in XXXX v. XXXX, the statute makes no distinction between the right to rescind in 3-day or extended as neither case nor statute give courts equitable discretion to alter XXXX 's substantive provisions. There is no burden of proof for me and consumers to make the rescission effective. Nationstar has failed to comply with the mandated steps under TILA and is attempting to foreclose on a Deed of Trust that has been made null and void by operation of law on XXXX XXXX, XXXX. I do not understand how they are able to foreclose on a null and void Deed of Trust. I am filing this complaint because of Nationstar 's refusal to abide by Federal and State law. Given the blatant disrespect for my TILA loan rescission rights, I respectfully request that you, the Consumer Financial Protection Bureau, immediately review my case in critical detail and determine that Nationstar is in violation and are subject to liability under the Act and take the appropriate action allowed. It is my belief that these lenders and servicers should not be allowed to disregard the law with no consequences.
07/09/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 91945
Web
This is to document the activity on my loan from XXXX XXXX through XXXX XXXX, XXXX, and to document that it is the responsibility of Nationstar, not XXXX XXXX, to pay the property taxes at the XXXX XXXX resident for the payment dates of XXXX XXXX, XXXX and XXXX XXXX, XXXX, which have heretofore not been paid, and then onward. On XXXX XXXX, XXXX XXXX XXXX sent in a third and final payment of {$2300.00} to Nationstar to complete his pre-trial modification period. Henceforth he would be paying a specific amount as outlined in the forthcoming statements. Because of Nationstar 's inconsistent business practices in the past, XXXX chose to call Nationstar on XXXX XXXX, concerned that the company could have somehow overlooked its agreed-upon responsibility to cover the property taxes due on that date. XXXX was first told the taxes had not been paid by one representative, but then was reassured by loan specialist XXXX XXXX that " the taxes would be paid and you do n't have to worry about any late fees or penalties because Nationstar would cover those. '' A XXXX XXXX mortgage statement noted that the new mortgage amount XXXX would be paying equaled {$1700.00}, starting XXXX XXXX and on into the future. To confirm this, XXXX called Nationstar on XXXX XXXX, XXXX and spoke to representative XXXX XXXX, with XXXX listening in. XXXX told both parties he wanted confirmation, which he received from XXXX : " Yes, that is the mortgage amount. '' For six months - from XXXX XXXX through XXXX XXXX - XXXX faithfully by due date paid {$1700.00} as requested in payment documentation sent to his home, and the figure that appeared on the online payment system. In early XXXX XXXX XXXX received a letter from the Tax Assessors office claiming that he had been delinquent in his XXXX and XXXX property tax payments. Upset, XXXX called XXXX immediately and left two messages before speaking directly with her on XXXX XXXX. On that call, XXXX acknowledged that Nationstar was in error and had not collected the mortgage amount to cover the property taxes ( though they had collected enough to cover the home insurance ). Though XXXX apologized for the error, this does not cover the unlawful break of an agreement with a customer. A letter dated XXXX XXXX from Nationstar claims XXXX owes {$5000.00} for XXXX installments of property taxes, and is requested to send Nationstar some form of proof that he has made the payment. On a call XXXX XXXX XXXX acknowledged Nationstar 's delay and that she needed more time to look into the situation. She requested XXXX be patient and hold off on contacting the California Financial Protection Bureau, which XXXX had earlier said he would contact if resolution was not timely or agreeable. She acknowledged that it had been XXXX weeks since calling. On XXXX XXXX, XXXX left a voicemail but did n't give details. A returned call back on this date netted no answer and no return call. There has been no return call through Friday, XXXX XXXX, giving XXXX no clarity on whether property taxes have been paid or not. For the XXXX mortgage statement, Nationstar claimed a mistake and charged an extra {$3.00} to cover its own error, revealing yet another miscalculation on the company 's part. Even though the figure was not what XXXX had paid through six months, on XXXX XXXX, XXXX faithfully paid the amount noted on the online system and on the payment stub : {$1700.00}.
12/31/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 91604
Web
NATIONSTAR sold my past due loan mortgage to XXXX on XX/XX/XXXX. XXXX XXXX XXXX transferred ownership to law firm of XXXX XXXX XXXX, dba XXXX XXXX XXXX to process foreclosure on the residence. XX/XX/XXXX, I received a DEBT VALIDATION NOTICE from CLEAR XXXX XXXX. XX/XX/XXXX I faxed a DISPUTE to XXXX XXXX XXXX XXXX - Please be advised that I, XXXX XXXX, dispute the validity of the stated {$880000.00} debt or a portion thereof ... Please provide a line item detail [ including the names of all parties, entities that charged fees for services i.e., inspections, maintenance, attorney fees, escrow amounts, etc. and whom received 'corporate advances ' validating the above-stated debt total dating back to XX/XX/XXXX, when NATIONSTAR acquired the debt from XXXX XXXX, to present to me via the address of the property listed above. XX/XX/XXXX I received via US Mail, XXXX XXXX XXXX response to my XX/XX/XXXX debt dispute ; " Please be advised that XXXX is the foreclosure trustee and not the lender or servicer of your loan. Any information regarding the servicing of your loan, including requests for payment accounting and/or history, should be directed to XXXX. '' ISSUE : When NATIONSTAR sold my loan to XXXX XXXX I received a XXXX page numbered list of 'advances, adjustments, disbursements ', etc. which requires extensive explanation. I 've shown this document to a mortgage auditor and he believes the document requires forensic accounting to clarify that the fees are not fraudulent and the amount that has been added to the mortgage total. XX/XX/XXXX XXXXNEW LOAN NOCASH PRINCIPLE = $ XXXX TOTAL = $ XXXX # 1 ) what is $ XXXX for? # 2 ) ALL ITEMS under these categories need explanation ; XXXXCORPORATE ADVANCE ADJUS ; XXXXCORP ADV NOCASH ADJ ; XXXXCORP ADV DISB ; All ESCROW & COUNTY TAX advances and disbursements # 3 ) I have not received a detailed accounting from XX/XX/XXXX though XX/XX/XXXX - the date NATIONSTAR sold my loan to XXXX XXXX. Please see the types of 'disbursements ' that NATIONSTAR has listed on numerous dates ; NO EXPLANATION XX/XX/XXXX LINE XXXX XXXXCORP ADV NOCASH ADJ $ XXXX LINE XXXX XXXXCORP ADV NOCASH ADJ $ XXXX LINE XXXX XXXXCORP ADV NOCASH ADJ $ XXXX- XX/XX/XXXX LINE XXXX XXXX ADVANCE ADJUS {$99000.00} LINE XXXX XXXX ADVANCE ADJUS {$99000.00} LINE XXXX XXXXCORPORATE ADVANCE ADJUS {$5000.00} LINE XXXX XXXXCORPORATE ADVANCE ADJUS $ XXXX LINE XXXX XXXXCORPORATE ADVANCE ADJUS $ XXXX ESCROW XX/XX/XXXX LINE XXXX XXXXCOUNTY TAX ADVANCE {$4800.00} LINE XXXX XXXXCOUNTY TAX DISBURSED $ XXXX XX/XX/XXXX LINE XXXX XXXXESCROW ADJ {$9900.00} LINE XXXX XXXXESCROW ADVANCE $ XXXX LINE XXXX XXXXESCROW ADVANCE {$9900.00} LINE XXXX XXXXESCROW ADJ $ XXXX- XX/XX/XXXX LINE XXXX XXXXESCROW ADVANCE $ XXXX- Am I not entitled to an accounting that makes sense and to be treated honestly and fairly regarding the validity of the total debt according to FDCPA XXXX? FDCPA 1692 G : Validating debts Bill collectors are required to validate debts before continuing collection efforts according to section G of the FDCPA. SECTION 1692G ( a ) Validation | Proof is required if debt is disputed SECTION 1692G ( b ) Cease Collections + Verify Debt| Requires that 1 ) Should the consumer dispute the debt or requests identification of the original creditor in writing 2 ) The Collector must cease collection efforts 3 ) until he verifies the debt and mails a response. Thank you.
06/18/2017 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • CA
  • 95391
Web
XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, CA XXXX THIS COMPANY HAS ENGAGED IN A SYSTEM OF RACKETEERING AND FRAUD WITH XXXX XXXX XXXX, AND XXXX XXXX. THE ARE SEEKING OUT UN-ENCUMBERED PROPERTIES THAT ARE PAID OFF THAT WERE INVOLVED WITH FRAUDULENT SECURITIES TO TRY TO STEAL THEM FROM THEIR RIGHTFUL OWNERS. THE PRESUMPTIVELY ARE GOING TO SELL THESE PROPERTIES AND POCKET THE FULL EQUITY VALUE AND NOT REPORT WHAT IS TRULY GOING ON TO THE IRS, PRACTICEING TAX EVASION. THEY HAVE CURRENTLY HIRED A LAWYER WHOM IS PRACTICING OR ORCHESTRATING THE FRAUD FOR THEM.

This law firm XXXX XXXX XXXX SB # XXXX XXXX XXXX XXXX XXXX XXXX XXXX, # XXXX XXXX XXXX, CA XXXX telephone XXXX He is working with a company XXXX XXXX, XXXX to commit fraud on the XXXX FAMILY, this law firm and the above company is also working with a company named XXXX XXXX, and XXXX XXXX XXXX, whom XXXX had already wrote demand to validated the debt letters to, and letters disupting the debt. Even Though these letters were sent out the these entities XXXX XXXX, XXXX, XXXX XXXX, and XXXX DEFAULT SERVICES, none every responded to XXXX which was their Article/Title 5 responsibility to do. Once the fraud was committed by XXXX XXXX, and XXXX XXXX XXXX, then XXXX XXXX, XXXX was also sent the letters from XXXX and also did not respond. Currently, XXXX XXXX, XXXX, is working with XXXX XXXX XXXX that is creating fake documents with XXXX XXXX, XXXX to steal the XXXX home and property. XXXX sent out documents to rebut all presumptions of XXXX XXXX, XXXX. XXXX were supposed to have a jury trial till a summary judgement for unlawful detainer was filed. Currently XXXX had a judgment not in their favor, even thought they showed a judge evidence that they have not debt to foreclose on. And own the Note and are in possession of the note that invalidates the deed of trust that they are trying to foreclose on. There are other evidence that show there is no debt like a report from the secretary of state on the UCC that shows there is no debt since XX/XX/XXXX and no current debt owed. I have filed over 15 reports about that same senario but different parties doing this to us over and over again. The XXXX XXXX XXXX XXXX in this case was also trying to work for the Plaintiff and was rushing to judgment even though he did not look through the paperwork. Much of the paperwork prepared by XXXX XXXX XXXX was all manufactured fraudulent done by XXXX XXXX, XXXX. XXXX found out that the judge also has a pension based in mortgage backed securities and also retired back in XX/XX/XXXX. He has been out of active practice of law for 10 years, and XXXX asked him about certain cases he had no idea, not even knowledgable of IRC 860G and REMIC trusts so he was not qualified to judge this case. XXXX feel he acted prejudicail to XXXX XXXX, XXXX, since he was helping them craft arguments against XXXX. Each argument XXXX objection handled and diffused. Explaining that there was no mortgage to foreclose on, and that the Judgment listed in the count record was from court fees XXXX already paid through the court to the county comptroller. So there is no judgment or mortgage debt they could have purchased in a foreclosure auction. This is a new tactic since they did not respond to any of the other debt dispute letters/or demand for debt validation, any of the companies perpetrating this fraud were non-compliant to respond.

10/04/2017 Yes
  • Mortgage
  • Reverse mortgage
  • Trouble during payment process
  • PA
  • 19047
Web
Title Company sending payoff of Mortgage- Settlement Occurred XX/XX/XXXX - Payoff was sent Friday XX/XX/XXXX and confirmed received by Wells Fargo on XX/XX/XXXX. Received payoff check back via mail on Thursday XX/XX/XXXX. Envelope Post Mark was XX/XX/XXXX and the letter dated XX/XX/XXXX. The letter contained no, payoff letter, no wire instructions, and no physical address to mail the funds to. They only listed a PO box and Phone number. No calls were made to us, the issuer of the check or the acct holder from XX/XX/XXXX-XX/XX/XXXX. Check that was made payable to XXXX ( as it was indicated in payoff ) was received being endorsed by XXXX to XXXX XXXX by VP of XXXX XXXX XXXX. XX/XX/XXXX Spoke to rep, XXXX at XXXX and was forwarded to supervisor, XXXX, who had advised a request was being sent to the payoff department to accept of payment. She stated " our funds were received on time and in the appropriate manner '' She also advised I would hear from her same day to know that a reissued payment without additional interest would be accepted. Received no repose from XXXX so called again Monday XXXX ... called XXXX back and spoke to Rep, XXXX on the phone who advised I would receive a call from Supervisor XXXX once she was out of meeting. XX/XX/XXXX XXXX XXXX Still no response from XXXX as of XXXX XXXX XXXX. Called back again. Spoke to XXXX she said she would investigate and return my call XX/XX/XXXX XXXX XXXX Received call back from Champion, XXXX XXXX who advised we needed to resend payoff plus interest as they now want Certified funds and were not accepting payments from Wells after XXXX/XXXX/2017 even though XXXX XXXX XXXX accepted our payment. At this time they did not have a payoff generated after 4 days of waiting for this womans call. They would not agree to pay the interest for the days we waited on them to return our phone call. XXXX said the payoff should be received by XXXX pm eastern 10/4/2017 XXXX XXXX Received payoff via email from XXXX for the incorrect loan. Called back XXXX XXXX to have them send the correct payoff. Spoke to rep who said XXXX 's computer had been off for 2 days ... but XXXX is in TX office and this rep is in AZ so she couldnt say for sure. Placed on hold again to await this rep to speak to her supervisor to get me the correct payoff. Rep came back on the line and said they were working on a new payoff and advised that XXXX was not a supervisor at all like I had been told by XXXX and XXXX back on XX/XX/XXXX. She patched me through to her supervisor XXXX. XXXX advised he would get me a new payoff. He then said their is no per diem that we would be charged an entire extra months interest. I expressed my concern this was all done in a deliberate attempt to gain the extra months interest as it look from the XX/XX/XXXX to the XX/XX/XXXX to mail the check back to us that had already been endorsed to them from whom they purchased the account from. Then an additional 4 business days to return my call after repeated attempts to reach them, only to tell me that they want an additional months interest. As of XXXX XXXX Eastern XX/XX/XXXX, I am still not in receipt of the correct payoff. Neither Rep advised me what to do with the erroneous payoff containing another consumers personal account history. XXXX did provide me with XXXX XXXX 's phone number stating him to be a VP. I left two messages with that gentleman.
09/03/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • MA
  • 01906
Web
We are with nationstar mortgage. Which use to be aurora. We contacted them on our XXXX layoff when we had problems paying our mortgage. After a while we were notified from the court that we had to appear for info meeting for mediation. We retained XXXX XXXX for assistance. We we given our date for mediaton. At this meeting it was decided we needed more information. We were never assigned another mediation date. For almost XXXX years we fought nationstar trying to prove we were residence at our home address. My husband and I work in XXXX because that is where we found work. Also we are XXXX parents for the state of XXXX. during this time nationstar 's attorney decided to have lock put on our home. So when we got home from work XXXX night with our small children we could get in. We had to turn around and go all the way back to XXXX to stay with my father. Of course we had no clothes for anyone. It took the attorney 's office over a week to get the lock removed in which did heavy damage to our door. Now because it took so long to prove residence we were no longer able to get making homes affordable. So we were told we could apply for a loan modification. So we resubmitted all the financial paperwork needed.we receive a stipend for our foster children which is tone used for food clothing commuting to all there appt , dr appt and school. Now nationstar uses that amount as part of our income. During this time they will not accept any payments unless it 's for the entire amount that we are behind. We have been unemployed XXXX times since 2007. So we have no savings. We are also told that we need to get a fmv. So we get XXXX and it comes in at about {$10000.00} dollars less than what 's owed on our home. So our rep at XXXX XXXX says we should be in good shape. Not true, nationstar does n't like our report so they get someone to come in to do a fmv. There people come in {$20000.00} over what we owe so now we are screwed.also because they are using the stipend from the comm of XXXX for our XXXX children we make to much money. Mind you XXXX children come and go so the amount nationstar is using has changed. It 's about half of what we were getting. But they do n't care about that. So we are screwed again. Now nationstar says we can keep our regular payment if we want. So my husband and myself decide we can do that because we are working now. We send nationstar a check. Nationstar returns the check because we can only have that payment if we send them a check for the full amount we are behind plus the XXXX of dollars in legal fees. The attorney for nationstar has had us on an emotional roller coaster. Because they send us notice to foreclose on a certain date then because we nationstar will decide to check into something else that date will get cancelled and we will work on that. Now we have received a new date for XXXX XXXX at an address in kittery Maine. We do n't know if it 's a courthouse or a lawyers office. Just an address. Nationstar knew from the start that they were not willing to help us. Now are hands are tied and our XXXX children will be homeless. Is there anything we can do? All we want todo is start paying mortgage and have what we owe added to the end of our loan. We already talked to a real estate agent to see if we could sell but they said probably not because we only have a holding tank and a XXXX toilet it would be very hard to sell.
01/20/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • CT
  • 06118
Web
This all started in XXXX XXXX when I had to leave a part time job subsidizing my income to help pay my bills so that I could go to school to get a specific license. I started having issues with making my monthly mortgage payments in XXXX or XXXX of XXXX. I then was released from my full time job in XXXX XXXX due to insufficient work to keep me busy and I collected unemployment I went out to start my training XXXX in XXXX XXXX. During this time period I was given a trial period for a modification on my mortgage. I was mailing them in and then they were kicked back to me. It all started over a shortage in a payment of less then {$3.00}. They said they were n't getting them in a timely fashion and that it was short money. I started working with them on a modification and this is where things escalated. I filled out the forms and faxed them back to the company. I made XXXX mistake this I own up to I forgot to write in the name of the mortgage company. It was faxed back with this information filled in.I had the confirmation on this fax and the one prior to it. I called back a few weeks later and they informed me that the paystubs did n't have a year to date on them and they did. I do n't get a normal paystub they are emailed to me. all information was on these stubs and spoke representatives a few times. being told that it was n't a problem. I called back again and this time I was informed that they were no good that they did n't contain a year to date portion. I faxed them back and circled the information that it was. This still was n't good. I had to wait to get to a terminal where I could have them printed out differently. Faxed those back and called to see if they went thru. first time they did not. faxed them yet again on a later date. waited and called back. This time they had. XXXX its not easy to get a confirmation. There was also a time that during this time period the rep I was dealing with called me. I had asked her to call me back in 10 minutes, she did n't. I called again to see how things were going with the progress of the modification and was then informed that the paper work had expired. So I filled out the paperwork again and had it faxed back to them in 48 hours from my terminal in XXXX, Wisconsin in early XXXX. On XXXX XXXX my daughter called me and told me that I had been served papers about foreclosure. I called the company and was told to not worry about it, because I was still being reviewed for my modification. On XXXX XXXX the documents were filed by the attorney 's office while still going trough the modification review. On XXXX XXXX I was informed that I was being foreclosed on. They wanted me to sign papers still to this day have no idea what they are or were. They emailed them and I told them I have no way of printing them that they have to be mailed due to the nature of my job..Nothing came.I was never notified in writing of the foreclosure. Just a court appearance date. I called many times and always got a different answer depending on who I spoke to. I had wanted a break down never got it.I wanted phone calls never got them. I started getting recorded messages. but the very beginning is cut off and you have no idea what or who it is from. From what I understand while I was going trough the modification review and the attorney filed the claim it is illegal. This is something I just found out yesterday.
03/29/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 90043
Web
To Whom It May Concern, I am filing this Complaint with the CFPB because of Nationstar Mortgage LLC 's, herein Nationstar, blatant disregard for the law. I have been fighting to save my home since XXXX. Upon hearing and learning about the questionable practices from our nation 's stop mortgage servicers, I decided to inquire more about my debt obligation. In doing so, I discovered that I too have been a victim of shoddy mortgage practices. As a result of my research, I mailed to my servicer, Nationstar a Notice to Rescind on XXXX XXXX, XXXX. Nationstar received my Notice to Rescind on XXXX XXXX, XXXX. Nationstar failed to take the necessary and mandatory steps under the Truth in Lending Act, herein TILA, by unwinding the transaction and sending me a reconveyance on the debt or file a lawsuit against me within 20 days. Under the Act, Nationstar had 20 days to take these mandatory steps, they did neither. The first step mandatory step under TILA is that it automatically cancels the Deed of Trust and the debt by operation of law. Congress intended TILA to be self-enforcing. It appears that Nationstar has no interest in following the steps mandated under TILA. The statute and regulation clearly specify that the security interest and promissory note arising by operation of law on the property becomes automatically void. The Official Staff Commentary, a commentary by the Federal Reserve, has stated the creditor 's interest in the property is " automatically negated regardless of its status and whether or not it was recorded or perfected ''. Furthermore, the security interest is void and of no legal effect irrespective of whether the creditor makes any affirmative response to the notice. Under TILA, Nationstar has no right or authority to grant or deny, agree or disagree with my Notice to Rescind. Strict construction of Regulation Z would indicate that the voiding be considered absolute and not subject to judicial modification. The statute makes no distinction between the right to rescind in 3-day or extended as neither cases nor statute give the courts equitable discretion to alter TILA 's substantive provisions. There is no burden of proof for me to make the rescission effective. The voiding of the security interest is not a procedure in a sense to be followed or an action to be taken, it is automatic by law. Because the voiding is done by operation of law, any foreclosure activity currently pending on my property must be canceled forthwith. There can not be a legal foreclosure n a Deed of Trust that is null and void and has been canceled. If Nationstar or my actual creditor wanted to challenge my Notice to Rescind, they had to have filed a lawsuit against me challenging the rescission as a creditor. They failed to take this action. Since Nationstar and/or my actual creditor failed to take that action, Nationstar has no right or standing to challenge it now as any defense to my Notice to Rescind are now barred and is effective as of the date it was mailed. Given the blantant disregard and disrespect to my TILA rescission rights, I respectfully request that you immediately review my case in critical detail and make a determination that Nationstar is in violation and should suffer consequences for their action. It is my belief that these servicers should be held accountable for violating both Federal and State laws. Thank you, XXXX XXXX XXXX
03/11/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • PA
  • 19401
Web
Making payments to my mortgage lender has been XXXX, time consuming and virtually impossible since my loan was transferred to Nationstar in XXXX XXXX. Payments were claimed to not have been received, in XXXX XXXX and again in XXXX XXXX, only to find that the funds were received and not allocated ( for XXXX, incorrectly ; for XXXX, not at all ) after months of investigation and additional external resources employed my myself. It is because of these events that my account has shown delinquency and additional fees, which I can not afford. I have made many documented attempts at aiding in resolution, providing documentation and persistent escalation of the errors, which has not led to complete resolution for either of the above mentioned events. As a consumer, I lost the option of refinancing due to the inaccuracies by Nationstar, claiming I was delinquent, and I did not have any additional avenues to dispute the continuous events of sending money that was not getting applied to my account. While it may not have been the desirable approach, I chose not to continue sending funds to a company that was claiming to not receive nor return the funds until the outstanding issues were resolved. I also filed a complaint with the better business bureau as well as continually sent requests to Nationstar. In XXXX XXXX, I received a foreclosure notice due to non-payment, although Nationstar had not fully corrected it 's error from the XXXX payment ( I sent additional funds directed to be applied to principal, Nationstar claimed non-receipt until XXXX, then applied the funds to a normal monthly payment and held the overage until returning it by check in XXXX XXXX ), and was still claiming non-receipt for the XXXX payment ( funds sent to concede the XXXX application error and remain current ). I provided bank statements and documentation to both Nationstar and the attorney processing the foreclosure, to only end up having to take time from work to reply to court documents, attempting to find counsel and continue with communication attempts at resolution. I was advised to apply for modification after so many months of non-payment and non-resolution had passed, which I attempted to do through Nationstar, however Nationstar continued to make it impossible : to speak with the ever changing dedicated loan specialist, did not reply to any emails sent, again claimed non-receipt, unable to read the document, sending the incorrect document ... - this time of the modification paperwork. Nationstar 's only resolution was a single full payment, including legal fees for reinstatement, claiming if I sent anything less it would not be applied. While I have the ability to pay my monthly mortgage payment as agreed, I do not have the additional funds to pay for late fees, legal fees or a large portion of my mortgage all at one time. Since XXXX, my job has eliminated my regular overtime, I have become a XXXX XXXX XXXX in addition to my full time job, and I have XXXX young children that have started in a school that I must pay tuition for. I am a XXXX mother, working full time and a XXXX. I want nothing more than to remain in my home, and plan to continue pursuing all avenues to achieve that including resubmission of a mortgage modification with the aid of XXXX XXXX XXXX XXXX, submission of this complaint to the CFPB and any other possible routes that are available to me.
02/18/2018 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • TX
  • 76036
Web
I lost my job XX/XX/XXXX, I began searching for new employment and around XX/XX/XXXX I applied for a modification for a forbearance with Mr. Cooper ( Nationstar ). My application for modification forbearance was finally completed and approved for trial payments beginning XX/XX/XXXX for the next six months and was to receive a trial payment schedule in the mail. From the time I was approved and within the next following three weeks or so, I contacted Mr. Cooper to inform them I still had not received my schedule for payments. I asked for an emailed copy in one instance but still did not receive their email. When I was ready to make my third trial payment in XX/XX/XXXX, I received a notice in the mail that my forbearance was denied due to a form I had not returned. When I contacted Mr Cooper, they stated it was the schedule of payments form I was supposed to sign and return. I continued to explain that I never received this form nor the email. I had to wait up to five business days before I could find out if they would reinstate the forbearance plan. After a week, I contacted Mr Cooper once again only to find out I had to reapply for a new modification all over again. XX/XX/XXXX, I reapplied with everything being accepted right away except that now XX/XX/XXXX, my pay stubs have been continuously rejected. I uploaded onto Mr Cooper 's website Uniform Borrowers Assistance Form which included the application, income description, Hardship Affidavit, and other forms such as XXXX, 30 days income. Since the end of XX/XX/XXXX, my pay stubs have been rejected for one reason after another. First, my employer typed letter head of my pay stub with the year to date, then the Year to Date was not acknowledged as Year To Date, then the Start and End dates of my pay period were not displayed on pay stubs, then my uploaded pay stubs were Not Legible, then for no Pay Frequency. Finally when I asked a Mr Cooper representative what exactly I needed to provide now, the representative advised a Letter of Explanation for income from my employer. My employer emailed a Letter of Explanation and forwarded me the email and the automated response stating it was received. I allowed five business days only to call Mr Cooper to find out they do not have a record of this email from my employer. I am doing all I can on my end and have sent all my information as requested and continue to get the run around. In desperation I have contacted a NonProfit Mortgage Counseling with XXXX XXXX XXXX XXXX help line to assist. On a three way call with the counseling agent and Mr Cooper Friday XX/XX/XXXX, the Mr Cooper representative was sort of able to assist in further details that seemed to be somewhat confusing to him as to why it is actually taking so long. After being disconnected from that call, I contacted XXXX XXXX representative and was told that the Mr Cooper rep stated to send in once again my pay stub but not for XX/XX/XXXX but for XX/XX/XXXX, my employer letter of explanation, my typed description of income and pay dates for pay periods. I am trying very hard to save my home and to stay in it but I do not have a lot of time to wait. There is a foreclosure date scheduled for XX/XX/XXXX and I need something to work very fast or I will lose my home. Again, I am desperate and I am pleading for your help as soon as possible! Please Please, help me! Very Concerned citizen.
09/15/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • OH
  • 45011
Web
Last year my mortgage was sold to Nationstar Mortgage. I have had nothing but problems with them since. My contract permits me to pay up to six months in advance. I am also permitted to make additional payments towards principal without penalty. When attempting to make additional monthly payments, Nationstar would never apply them as such, but rather would simply apply them as if I paid additional principal ... I always had to contact them to have the payment applied correctly XXXX yes, always XXXX and to have my next due date moved up a month. I am now paid up six months in advance and attempt to make additional payments towards my principal. Nationstar not only fails to properly apply my payments, but they take my additional payment from the bank, hold it in suspension refusing to apply it to my account ( increasing interest I will therefore pay ) and then send me notices that the additional principal payment is viewed by them as a partial payment and demanding that I correct this to pay additional funds to make a full payment or I may be reported to a credit bureau as being delinquent. How can I be reported as being delinquent when I am paid XXXX months in advance and am making additional payments towards principal? This is not a one time issue, this is ongoing every single month. Dealing with this company is a nightmare. Viewing your site I note more than XXXX complaints against this company in last few years. I also note more than XXXX complaints against this company XXXX in the last three years. It is my opinion that this company is engaged in criminal conduct. I believe they deliberately misapply payments to artificially inflate interest, or fail to apply payments so they can collect the interest on money held in suspense. I also believe they deliberately do these acts often times to frustrate people who pay in advance or make additional payments in order to harass and frustrate them for doing so. I believe it is their intent to frustrate customers to the point that they will not attempt to make additional payments so that Nationstar can benefit by collecting additional interest. I am attaching documents here to demonstrate that I am paid 6 months in advance on my mortgage. You will also note that on XXXX that I paid an additional {$100.00} on my payment to be applied towards principal. I received an email confirmation that my mortgage was paid and an additional {$100.00} towards principal. However, Nationstar not only fails to credit my account the extra monies I pay towards principal ( they hold them in suspense ), they send me notices stating that I only made a partial payment and I must send them more money or they may report me as delinquent to the credit bureau. I am submitting documents received from nationstar to verify these claims as well. Dealing with this company to have these acts corrected is futile and frustrating. These are acts of harassment, threats and theft ( not apply my money to my account, costing me more interest, holding my money in suspense where they collect interest on it XXXX. With the number of complaints against this company XXXX here and with the XXXX, criminal charges should be pursued against this company. These are not errors or mistakes but carefully calculated scams being orchestrated against their customers XXXX victims XXXX to obtain as much money from them as they possibly can.
03/23/2016 Yes
  • Mortgage
  • Reverse mortgage
  • Loan servicing, payments, escrow account
  • OR
  • 97068
Web Older American
In XXXX of XXXX my husband and I obtained a Reverse Mortgage ( a lump sum distribution ) from XXXX Mortgage. Every month thereafter I have sent a check for the interest and the Mortgage Insurance Premium that accrues on our loan balance. In XXXX of XXXX I had to complain long and hard to get Generation Mtg to send us a " correct '' XXXX IRS form. It is too long of an explanation to include here, but the issue ( and other accounting issues ) with XXXX Mtg were finally resolved after I filed a formal complaint with the Consumer Financial Protection Bureau, XXXX, and XXXX Oregon. The XXXX for XXXX was finally issued correctly and we filed our income taxes accordingly. Our XXXX XXXX was issued by XXXX XXXX, and those issues have also been resolved. In XXXX, we made payments to XXXX XXXX for the months of XXXX, XXXX, XXXX, and XXXX. On XXXX XXXX, XXXX we received a " notice of assignment, sale, or transfer of servicing rights '' from XXXX XXXX introducing Champion Mortgage Company as the new servicer of our reverse mortgage. The Legal disclosure states Nationstar Mortgage LLC d/b/a Champion Mortgage Company. We continued to make monthly payments to Champion Mtg for the months of XXXX through XXXX of XXXX. On XXXX XXXX, XXXX we received the XXXX XXXX form for XXXX from XXXX Mtg with the CORRECT amounts entered in box XXXX ( mortgage interest ) of {$2500.00} and in box XXXX ( MIP ) {$1900.00}. In XXXX of XXXX, I started asking Champion Mtg when we might expect to see our XXXX for XXXX. On XXXX XXXX, XXXX I finally received the XXXX for XXXX from Champion Mtg. The amount entered in box XXXX ( interest ) and the amount entered in box XXXX XXXX MIP ) are XXXX INCORRECT. I have repeatedly asked ( on the phone ) and in emails, during at least XXXX or XXXX conversations, starting on XXXX XXXX, continuing through XXXX XXXX, for a corrected issue of my XXXX form. I have spoken to a " supervisor '' by the name of XXXX XXXX, and to a " Vice President '' by the name of XXXX XXXX. Both assured me that they " were working on it ''. I have supplied all the documentation that was requested. A quote from an email from XXXX XXXX reads " ... ..you should be able to ( file ) since we feel the figures are correct as well, and then the corrected XXXX will follow. " To date, NOTHING has been " corrected ''. It is so frustrating and time consuming to have to pursue XXXX simple document from a mortgage lender just so I can properly complete my income taxes. I am in the process of preparing to file our income tax return for XXXX. My husband and I pay a very knowledgeable and experienced CPA to do our returns. We will be filling our returns using the numbers we personally have compiled for our XXXX XXXX XXXX form from Champion Mtg. Obviously these numbers will not match what Champion has already sent to the XXXX, and our CPA has " warned '' us we may receive an XXXX inquiry. I am hoping that by filing this complaint with the CFPB, we will see Champion Mtg comply with the law regarding the proper reporting of our XXXX information. I will be sending a copy of this complaint to the Oregon XXXX ( formerly known as the XXXX Oregon ) and filing a complaint with their office as well. Also, a copy of this complaint will be mailed directly to XXXX XXXX, and to XXXX XXXX at Champion Mtg, and also to XXXX XXXX at Nationstar Mortgage. Thank you, XXXX XXXX XXXX
10/27/2015 Yes
  • Debt collection
  • Mortgage
  • Taking/threatening an illegal action
  • Threatened to sue on too old debt
  • TX
  • 752XX
Web
Nation Star Mortgage has threatened me with enforcement of a fraudulent document and claims full deniability of open record documentation at the XXXX XXXX Appraisal XXXX. In a letter dated XXXX/XXXX/XXXX, Nation Star states the following, " We have conducted an investigation, and it was determined the error asserted within your correspondence did not occur. " Nation Star threatened the legality of my claim by stating, " After further review, we have determined the subject loan remains in full force and effect, and we will continue to service the loans in accordance with the valid, binding documents that you signed at the time of origination. " ANY search inquiries on the " common causes for mortgage fraud '', ALWAYS listed an inflated appraisal in the top XXXX if not the top XXXX or XXXX causes for violation. The FTC, FDIC, CFPB and Attorney General 's office all state the same. I encourage you to do the XXXX search yourself to confirm my open record findings from multiple agencies and sources. The XXXX public record excerpts as well as the XXXX XXXX XXXX and XXXX Appraisals floor plan comparisons are on record with the XXXX in an ope public records format and the file clearly document the XXXX XXXX XXXX XXXX bedroom count on record in XXXX, and the audit reclassification to a XXXX ( XXXX ) bedroom in XXXX. This is in FULL contradiction to the deniability of Nation Star. On XXXX XXXX, XXXX XXXX XXXX of XXXX XXXX XXXX submitted a XXXX fair market value of {$130000.00} without deductions for " Diminished Site Utility, Functional Obsolescence '' and the other substantial discrepancies cited by XXXX XXXX in the XXXX Retro Appraisal. The XXXX provided by XXXX combined with the XXXX Retro Appraisal were audited by XXXX XXXX, XXXX, XXXX, who then reclassified the property as a XXXX Bedroom. Again, not until the XXXX audit was the property classified as a XXXX bedroom. The City XXXX XXXX, XXXX Appraisals, and XXXX XXXX, ALL TALCB licensed appraisers in the State of Texas differ from the Nation Star opinion. The XXXX XXXX XXXX reviewed the XXXX appraisal and reclassified the property as a XXXX acre lot with XXXX acres at a 90 % devaluation to account for the " Diminished Site Utility '' I now no longer have a full XXXX acre property to compete with as sold to me and collateralized for my loan. The XXXX XXXX XXXX reviewed the XXXX appraisal and reclassified the property as a XXXX bedroom home instead of the previously described and collateralized XXXX bedroom home to account for the " functional obsolescence. " I now no longer have a XXXX bedroom home to compete with as sold to me and collateralized for my loan. The XXXX XXXX XXXX reviewed the XXXX appraisal and reduced my taxes from {$240000.00} down to {$140000.00} a reduction of over {$100000.00} as a result of the diminished site utility and functional obsolescence NOT noted on the original XXXX appraisal. XXXX Expert, XXXX XXXX reviewed the XXXX appraisal and stated that the appraisers that conducted the appraisal in XXXX committed open violations of the Texas XXXX Licensing and Certification Act, committed serious violations of USPAP guidelines and committed Deceptive Trade Practice Act violations that influenced me into engaging in a residential mortgage transaction. Nation Star Owes Me over {$90000.00} in stripped equity plus miscellaneous damages to seek recovery
04/26/2015 Yes
  • Debt collection
  • Mortgage
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • PA
  • 188XX
Web
I had a closing on a property that had many errors and problems and rescinded on the same day as closing. XX/XX/XXXX. When I rescinded this on the ground of fraud, they obtained a bogus Settlement Service named XXXX which did not have anything to do with this loan, that service was XXXX from my original settlement statement and charges document signed by XXXX XXXX XXXX and the Sellers Legal representative. There were no witnesses, no agents for the lender, no Notary on site in XXXX, PA, and no signature from XXXX XXXX XXXX, on the originals. Even the note is not dated or witnessed of the assignments that were not filed XXXX XXXX records as Pennsylvania law requires. There are no certified copies of any assignments, or transfers filed and recorded into Public record, and what was filed were forgeries with my signature, with the XXXX stamped on page XXXX. XXXX XXXX of the Mortgage does not state the borrowers name, just as Borrower is on the main page. I have all the Original Certified copies that the court would not let me introduce into record on my motions and strike petitions. All my petitions have been denied, even my discovery request was ignored before Judgment was passed. Nationstar is producing false records to foreclose on properties that they do n't own, or even made consideration for in any purchase by using XXXX that did not track any assignments to this mortgage either also documented. Then there is XXXX claiming they own the mortgage, but they don'r show standing and on the XXXX XXXX loan lookup site it also states the XXXX does not own my loan, with the address of XXXX XXXX XXXX, XXXX, PA XXXX ; last XXXX of the social XXXX. But I get letters from XXXX that they own the loan, and I just received another default letter from Nationstar Mortgage that I owe on a loan to their account No. XXXX in which I have no contract with that I signed. and also XXXX has a loan number # XXXX, and XXXX XXXX with another loan number of # XXXX. Each one can come back and file judgement against this same mortgage, when it was already being in foreclosure. I did not care about this home and did not want a free home, I am interested only in winning against Nationstar Mortgage for fraud and all the TILA and RESPA violations and collecting back all the funds I had to pay since the Deposit to the Real Estate. I did not put up the closing fees, my wife received an award for negligence of her mothers death and put up over {$8000.00}. My income was not considered in the pay back, and they just needed my signature so I would default and they would have unjust enrichment, and all the actors have made at least XXXX times the loan amount from the Mortgage bailouts that never helped me, but enriched all the scammers I mentioned here. I want my day in court, but in XXXX County even the recorders office is corrupt along with the Judges. Citizens have no chance of finding justice here, and the only way to find justice may be to file a Federal complaint and report the criminal activity of XXXX County to the authorities, which I plan on commencing soon as I can fight this unethical Judgement that is selling my Home tomorrow XX/XX/XXXX at XX/XX/XXXX. I already filed a Lis Pendens on XX/XX/XXXX to give me time to get the proper authorities to investigate, and I also intend on filing another Quiet Title XX/XX/XXXX to slow this runaway train of Justice.
10/13/2017 Yes
  • Debt collection
  • I do not know
  • Took or threatened to take negative or legal action
  • Seized or attempted to seize your property
  • CA
  • 92882
Web
I starting noticing quite a bit of irregularities after XXXX XXXX fka Nationstar Mortgage LLC ( " Nationstar '' ) denied my request for HAMP in XX/XX/XXXX and was denied loan modification. Before I could appeal my denial I requested the full details of the denial and after many months of calling and writing, they finally apologized for not giving sufficient reasons for the denial but in the end they still did not provide the net present value data that we 've been requesting for. I also disputed the validity of the debt on XX/XX/XXXX because of conflicting information regarding the legal ownership of my note and deed of trust. They violated RESPA because they never sent the 5-day notice of receipt of communication and inquiry and which XXXX and I did a conference call to follow up on getting a valid hamp modification from Nationstar and inform them that they have not responded to my debt validation/dispute. On XX/XX/XXXX we spoke to a XXXX XXXX, Nationstars Customer Advocate Specialist, by telephone to follow up on my Debt Validation/Dispute Request on XX/XX/XXXX. XXXX XXXX confirmed that Nationstar did in fact receive it on XX/XX/XXXX in a letter dated XX/XX/XXXX. Nationstar finally responded in 49 days which would make that their second RESPA violation that I with regards to the Debt Validation/Dispute in XX/XX/XXXX. I sent a Qualified Written Request ( QWR ) on XX/XX/XXXX and I received a response on XX/XX/XXXX stating that they will respond no later than XX/XX/XXXX. I first received a respond on XX/XX/XXXX and more financial records and other relating to QWR on XX/XX/XXXX and XX/XX/XXXX. They did not give me time to review the records and decided to file/record a Notice of Default at the XXXX County Recorder 's Office on XX/XX/XXXX @ XXXX XXXX which is only 1 or 2 days from the time I received the third part of my QWR response. To add insult to injury, on the exact same date and time the Notice of Default was recorded, a Subtitution of Trustee was also recorded. The Substitution of Trustee was executed but not recorded on XX/XX/XXXX. Nationstar violated California Civil Code 2934 ( b ) where they did not sent me a copy of the Substitution of Trustee in the same manner provided in Section 2924b and an Affidavit must be attached to the Substitution of Trustee. Nationstar violated RESPA and the California Homeowner Bill of Rights and other State and Federal Laws including the False Claims Act when they ( non-parties to my NOTE and Deed of Trust ) fraudulently recorded a Corporation Assignment of Deed of Trust. I am disputing the validity of the Corporate Assignment of Deed of Trust, Substitution of Trustee, Validity of the Debt and Fraudulent indorsement of the Note. Nationstar, the purported Trustee of the purported Trust, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX came show unbroken chain of title and valid and proper intervening assignments and indorsements of the instruments that they are claiming, they MUST CEASE AND DESIST from any further Trustee Sale Activities especially the need to cancel or postpone the fraudulent Trustee Sale scheduled next week Wednesday, XX/XX/XXXX at XXXX XXXX. The Trustee is XXXX XXXX XXXX and being assited by XXXX XXXX, who turns out to be an indirect subsidiary of the puported sub-servicer of the XXXX XXXX, Nationstar Mortgage LLC See attached detailed complaint and explanation.
03/22/2017 Yes
  • Mortgage
  • Reverse mortgage
  • Loan servicing, payments, escrow account
  • MD
  • 210XX
Web
My mother died on XX/XX/XXXX, and she had a reverse mortgage on her home that is serviced by Champion Mortgage. I am the appointed executrix of her estate. I notified them of her death on XX/XX/XXXX, and faxed them a copy of her will, her death certificate and my short certificate certifying my appointment as executrix. I was told that my first decision regarding the property must be made by XX/XX/XXXX, and that was whether we were going to sell the home ourselves and pay the loan or request a deed-in-lieu of foreclosure. Champion Mortgage had an appraisal done on the property on XX/XX/XXXX. We decided to pursue the deed-in-lieu option and notified Champion Mortgage of this on XX/XX/XXXX, and provided them with the additional requested documentation ( along with additional copies of the documents already submitted as described above ). I received a call on XX/XX/XXXX from XXXX at Champion Mortgage informing me she would be our deed-in-lieu representative. At this time I informed her that the property was vacant and broom-swept and ready for transfer. We then received a letter from Champion Mortgage dated XX/XX/XXXX, that they had received our request, and then received another letter dated XX/XX/XXXX, stating that the property had been accepted into the deed-in-lieu program. I received a copy of the property appraisal on XX/XX/XXXX, and called XXXX XXXX, who was unavailable, and then called Champion Mortgage customer service to discuss the account and was told I could cancel the homeowners insurance on the property at that time. On XXXX XXXX, XXXX, I received a call from XXXX informing me that their property inspectors visited the property on XX/XX/XXXX, and " found the property occupied by a tenant '' and that they had reported this to her on XX/XX/XXXX. She refused to order another inspection until we personally visited the home. So, on XX/XX/XXXX, we drove the hour and a half from our home to request XXXX ( PA ) Police Department assistance to enter the home on the chance that it had been occupied by squatters. We discovered the property was exactly as we had left it on XX/XX/XXXX - vacant, unoccupied and still clean. Either the inspectors went to the wrong property or XXXX was looking at the wrong file. I left multiple messages for XXXX after we verified the property was vacant, requesting she call me back and have the property reinspected. However, we then received a letter from Champion Mortgage on XX/XX/XXXX ( dated XX/XX/XXXX ) stating that the house was in fact vacant. Given this, I was confused as to why XXXX had to order a second inspection on the property and was awaiting results. The final event that drives me to file this complaint was the receipt today ( XX/XX/XXXX ) of a letter dated XX/XX/XXXX, stating that " at this time we have not received the proper documentation ... .As a result, your loan was referred for foreclosure processing. '' I 'm incredibly confused at this point - is the property in the deed-in-lieu program or is it being foreclosed? Per Champion Mortgage records, I have called them over fifteen times in the last two months regarding this process and one of their representatives estimates I have had at least 30 conversations with them. I have attached copies of the letters referenced in this narrative for your review and to underscore my confusion and frustration with this entire process.
01/02/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NM
  • 875XX
Web Older American
There are XXXX separate loans on my XXXX adjacent lots, although the houses share a common wall and utility easements. Nationstar mortgage has both loans. Loan # XXXX is in foreclosure and we are close to a loan modification agreement after 4 years of Nationstar running out of time and losing documents. The other loan # XXXX was modified in XX/XX/XXXX and I have been making payments on it, always one month ahead of schedule. XX/XX/XXXX, I changed my insurance company and my payment went up a little. In XX/XX/XXXX Nationstar recalculated my escrow payment and came up with a shortage of {$1300.00}, including {$420.00} for minimum required balance. My new monthly payment effective XX/XX/XXXX would be XXXX. I sent Nationstar {$500.00} in XX/XX/XXXX to reduce my escrow shortage and they returned my payment, having mistaken it for a payment on the loan in foreclosure. I called Nationstar consumer representatives and resolved the issue and made the {$500.00} payment to lower my escrow shortage. Later I discovered they had applied the payment to principal by mistake. My statement for XX/XX/XXXX was for only {$1200.00} because the new payment amount was to begin in XX/XX/XXXX. I paid {$1300.00} in XX/XX/XXXX for XX/XX/XXXX 's payment. Still waiting for Nationstar to recalculate my payment with the new escrow amount, I paid the new amount of XXXX in XX/XX/XXXX for XX/XX/XXXX. On XX/XX/XXXX, I made another payment of XXXX for XX/XX/XXXX. All my mail, including a birthday card for my son in law and my bills, was stolen from my mailbox XX/XX/XXXX so, on XX/XX/XXXX, I made another payment of XXXX for XX/XX/XXXX. I always stay a month ahead in just in case something like this happens. Nationstar sent me a letter on XXXX/XXXX/XXXX, saying that the XXXX I had paid in XX/XX/XXXX ( for XX/XX/XXXX ) was being held in " suspense '' because it was n't for the full amount. ( The bill was {$1200.00} and I paid {$1300.00}. Then the second payment I had made for XX/XX/XXXX was not processed until XX/XX/XXXX which made it a day late and, because my {$1300.00} payment had not been accepted, there was a late payment fee and two months payments were due immediately. I would never be late on a payment because I really want to keep my properties, so I called the representatives again. This usually requires hours of wait time and being shuffled around and calling repeatedly. During these hours, it came to light that the {$500.00} payment I made to lower the escrow shortage was applied to principal as was the {$1300.00} XX/XX/XXXX payment made in XX/XX/XXXX. Nationstar corrected all this, figured out m new payment amount of {$1300.00} and I am now, once again in good standing, ahead one month. Except that On XX/XX/XXXX, I got a letter rejecting a new loan application to replace loan # XXXX, a loan I had never applied for! Then my statement sent XXXX XXXX for XXXX XXXX, XXXX shows that the payment is {$1300.00}, including a late fee and an overdue payment fee. My XX/XX/XXXX payment was made XX/XX/XXXX and I just made another payment for XX/XX/XXXX. I do n't know whether Nationstar is just inept or if there is an evil intention here to nullify, by any means possible, my modified loan. I really need some help. Thank you for investigating this situation. I am just trying to hold onto my property as I am old now and this is my life 's investment.
05/22/2018 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • CA
  • XXXXX
Web
To Whom it may Concern : Mr Cooper mortgage company took over my mortgage loan almost two ( 2 ) years ago and since then I have had nothing but issues. On XX/XX/XXXX, I received the XXXX form regarding my mortgage Interest Statement ( copy enclosed ). Please note box number XXXX. On XX/XX/XXXX I had my taxes for the year XX/XX/XXXX prepared and filed. On XX/XX/XXXX, I received a Corrected XXXX form RE : Mortgage Interest Statement ( copy enclosed ) and the error that Mr. Cooper made was a {$2000.00} difference as you will note in box number XXXX. Since my taxes were already completed and filed, I would have to pay to have my returns amended. Upon receiving this corrected XXXX form, I contacted Mr. Cooper and requested two ( 2 ) things from them : 1. I wanted my Escrow account closed and from here out I would take care of my property tax payments on my own. 2. I wanted my PMI taken off my mortgage payment since I have been paying on my house for almost ten ( 10 ) years. I spoke with a Mr. Cooper agent XXXX on XX/XX/XXXX at XXXX XXXX and she informed me that my property tax has been paid IN FULL for the year of XX/XX/XXXX and that I had a surplus of {$1300.00} and that she would close out my escrow account and send the surplus check. XXXX also advised that my tax preparer should do the amended tax filing for free which is an absurd comment and totally untrue. On XX/XX/XXXX, I received a letter from Mr. Cooper informing me that my property tax is delinquent. I was in shock. I called and spoke with XXXX at XXXX XXXX and he stated multiple times to me that my property tax WAS NOT DELIQUENT. I had him repeat this multiple times and he stated that he would email me the receipt that Mr. Cooper had in my records to provide proof that they did pay my property tax. XXXX stated the email would be sent to me within 24 hours and as of yet I have NOT received an email. Once I finished my call with XXXX, I checked online with XXXX County Tax Office and was shocked to see that my taxes have NOT been paid. I promptly paid the taxes with the penalty fee ( {$130.00} ) and the charge for the use of a credit card ( {$28.00} ) for a total of {$1400.00} ( see receipt enclosed ). I expect reimbursement from your company in the amount of {$160.00} for the late charges and the use of a credit card as I did not want the taxes to be one more day late. While also on the phone with XXXX I asked her about removing my PMI, She informed me that I was eligible to have that removed because I was at 74 % and, therefore, met the criteria. I asked her to send that to the department to handle this issue and thereafter I received a letter on XX/XX/XXXX and XX/XX/XXXX stating I was NOT eligible. Since I bought this property, I have NEVER changed mortgage companies but my mortgage has been sold three times. Your company is stating since I refinanced in XX/XX/XXXX that I have to pay my PMI for another 11 years. This will give them 21 years they are getting PMI payments for my mortgage. I then requested them to double check because I believe they were incorrect and they again sent a letter on XX/XX/XXXX again stating I was NOT eligible. I have enclosed a total of 8 exhibits and I have marked them with numbers on the top right corner for your review. Please review this history of my mortgage and the errors that have occurred by this company.
07/16/2015 Yes
  • Mortgage
  • Reverse mortgage
  • Loan modification,collection,foreclosure
  • KS
  • 66030
Web
Our aunt passed away with a reverse mortgage. Even though this was a total shock to us, we did the required letter of intent stating we would pay off with personal funds or at time of sale. They asked for supporting documents we called and said we could n't provide real estate contract yet as tree had fallen on house, repairs were being made not to mention she was XXXX multitudes of paperwork, etc. has had to be gone through. We are from Kansas and it has taken several lengthy stays to get this work done getting it ready to market between the XXXX heirs. Not to mention we are dealing with a death that occurred during blizzard season. Months into process they refused to talk to executor stating she was not person named even though they had been given Small Estate Affidavit filed with the Court. In addition, a preforeclosure letter came, called stated that need new Letter of Intent, asked if needed to contact foreclosure people and they said they would take care of it. Lied, they did not, because we sent new Letter of Intent, then they sent someone to the house. Called again, they then for the first time said we had to pick one way or the other and provide documents but then we would be allowed to change. So I said fine we will do personal payoff and provide proof of funds, is that all you need to stop this foreclosure, they stated " yeah, we can submit that to be processed that will do it. '' Provided them with Proof of Funds from Bank as soon as we got them that day and XXXX days later still prior to deadline date. They continually use stalling techniques and state they do n't receive things when they have we have confirmation sheets proving. When called back they had n't even processed, now are telling us starting foreclosure process because proof of funds was not enough, we gave for the amount they stated on the telephone for us to provide. They also started preforeclosure and racked up fees prior to the deadline date and they stated that process was initiated prior to deadline date and we provided the requested supporting documents they said would suffice prior to the deadline also. We have continually asked for proof of expenses and was n't until XX/XX/XXXX did we receive a letter. Then changed name of what they need to Request for Extension instead of Letter of Intent. I have itemized their unfair practices in letters to them and instead of them confirming what I say is true they continue with proceeding with foreclosure and not telling us the truth over the phone. This company has a multitude of compaints against it on internet as well, all stating the same techniques. We need this foreclosure shut down so we can continue to market the home. We are prepared to pay off the loan balance but do not feel we should have to pay the fees they have incurred by not telling us the truth over the telephone. This company is practicing in a very illegal way in which consumers who have every intent of doing right ca n't even survive. They are liars over the phone which is what they do in order to stall to get what they want. This should not be allowed. Any reverse mortgages with this mortgage company Champion Mortgage needs to be notified so they can get out of their mortgages and refinance with a reputable company while they are alive. They are not honest. They do not use customary reputable methods of conducting business.
03/20/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 34677
Web Older American
Stopping Foreclosure XXXX XXXX, Florida XXXX NationStar Mortgage LLC XXXX XXXX, TX XXXX Attention: XXXX XXXX XXXX, Florida XXXX XX/XX/XXXX RE: stopping foreclosure on XXXX, Florida XXXX. Case Number XXXX XXXX, I am writing in the hopes that this letter will help to stop the foreclosure proceedings on my home at XXXX, Florida XXXX. I have owned this home since XX/XX/XXXX, due to XXXX procedures in XX/XX/XXXX I have fallen behind on payments due to a financial hardship. This hardship has been caused by medical expense, daily medication and the loss of the ability to be employed. Based on this hardship I am unable to keep up with the mortgage payments of $XXXX per month. Until XX/XX/XXXX I was and I have been gainfully employed. I have always attempted to be trustworthy and a good credit risk. While going through the recovery of these three hospital events I have attempted to find, create or be employed somehow. With health concerns and being XXXX-years old this has been a very difficult hill to climb. I would like to avoid foreclosure. I am committed to staying in my home. I have contacted the Mortgage lender; NationStar over XXXX-times during the past two-years asking for a reasonable solution. There has not been one response from NationStar Mortgage. As things progressed a foreclosure suit was filed in the XXXX Court system with the stipulation of going through a court ordered mediation process. The mediation was held on XX/XX/XXXX. The mediation was attended by counsel for NationStar: XXXX from XXXX Florida. At this mediation meeting there was no attempt to solve or come to any conclusion offering a solution or assistance from NationStar Mortgage and their represented attorney. The outcome was that XXXX would have and or offer a solution within 30-days from the mediation meeting. It has now been 181-days since their commitment to find a solution. There has been XXXX contact to me from their office. They have been contacted with multiple e-mails on XX/XX/XXXX with no response. There was several phone messages left on XX/XX/XXXX with no responses. XX/XX/XXXX sent several e-mail messages, no response. XX/XX/XXXX, left messaging with no response. XX/XX/XXXX left several messages with no response. XX/XX/XXXX left several messages with no response. It is quite obvious XXXX will not make any effort to create any solution based on the fact of their disregard of a court order for a solution by mediation. In the interim I have contacted several help sources for a solution and there has been XXXX response to date. My home is not on the market and during this attempt to hang on I have offered NationStar a solution of a DEED IN LUE. Their answer by mail was I didn't qualify. I have tried to restructure the mortgage by sending XXXX-pages of required paperwork to NationStar over XXXX-times based on the answer they have misplaced or lost the faxed paperwork. I would like to work with the lender to achieve a solution; however I doubt there is XXXX that NationStar will consider. I also believe XXXX has only XXXX motive and that is not to come up with a working solution. I hope the court can offer any consideration to avoid the complications and price of foreclosure. I would like to remain in my home to regain my health, find employment and manage home ownership. Respectfully, XXXX XXXX XXXX, Florida XXXX
10/17/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 33707
Web
Our FHA loan has a an amount due that is unclear. We are prepared to pay the balance on this account. However, attempts to bring our mortgage up to date have been unsuccessful. The final amount is unclear and varies. This letter is in reference to the confusing and inconsistent communication with Nationstar. Speaking with separate individuals requires the " retelling '' of the details as staff can not ascertain from files what has transpired to date. XX/XX/XXXX -XX/XX/XXXX we have spoken with XXXX individuals and have been advised regarding different amounts to be paid as well as different reasons for the charges. The website indicates that are balance is {$7900.00}. P & I XXXX, Escrow XXXX, " Fees '' XXXX. Individual # XXXX indicated that we were in " foreclosure. '' In an attempt to understand and resolve any/all issues, full review of this account was requested. LEGAL # XXXX indicated that legal fees were for work done on this foreclosure. Since this property IS NOT in foreclosure what they could have done for {$1100.00}? We had not received a letter from an attorney and requested tracking information. # 1 stated that letter had been sent First Class US Mail. A letter was not received by us, thus we did not have the opportunity to resolve an issue and Nationstar escalated this to an attorney? # XXXX stated the letter was sent by the attorney & provided the following tracking number : XXXX for USPS. ( Not a tracking # ) An itemized statement was requested for legal fees and has not been provided. INSPECTION FEES : # XXXX stated property is inspected with a drive by and photos to determine if property was abandoned. Requested an itemized statement and not provided. LATE FEES : # XXXX indicated that they acquired the loan in XX/XX/XXXX and the payment was already late and therefore every payment is late. Thus charging us {$39.00} EVERY month since XX/XX/XXXX. TOTAL {$110.00}. We asked to speak with her supervisor and after a lengthy hold we were connected to Individual # XXXX. LATE FEES # XXXX stated he personally called us each and every month that we have had this loan. # XXXX stated that since we are in foreclosure that he would refuse any payment that we would send. He repeated this THREE times. Also stated without HIS final number we would NOT be reinstated. LEGAL # XXXX stated that the legal fees are " anticipatory. '' Stating that {$1100.00} is the amount the attorney will charge to process this foreclosure. We requested his supervisor. Third individual # XXXX stated he is V P of loss mitigation. # XXXX indicated that he would waive late fees, inspection fees for a total as follows and would bring account current : Mortgage payments ( x5 ) $ XXXX.+ Legal {$1100.00}. TOTAL $ XXXX.We reiterated our concern that we are being charged for legal fees that are not clear. THIRD request for an itemized statement for attorney fees. We have agreed to pay the full amount as discussed with # XXXX. Awaiting his call to provided requested invoice for legal fees. # XXXX agreed to call us back on Friday, XX/XX/XXXX and did not. I have stated to each individual that we are prepared to settle this account. However, Nationstar has not substantiated the charges to this account. We are awaiting their promised return call, to provide the itemized statements and corrected balance due, and allow us to make a payment.
03/24/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • GA
  • 30045
Web
I schedule my mortgage payment, using the mortgage company 's website, each month, to be submitted on the XXXX. When I scheduled my XX/XX/XXXX payment, I did not receive a confirmation email. I waited to receive it, but I never did. Since I was going out of the country for XXXX, I re-scheduled the payment and received my confirmation email. On or around XX/XX/XXXX, I received notification from my bank that my mortgage payment had bounced. When I looked into it, I saw that both payments had been submitted ; 1 cleared and the other did n't. I could not reach the mortgage company by phone, and since I was leaving on XXXX/XXXX/XXXX, I contacted my bank ; they saw the duplicate payment and reversed it. The mortgage company tried to push it through again, and once again, my bank reversed it. I did not receive any notification from Nationstar regarding this transaction,. I scheduled my XXXX XXXX payment and received a confirmation email. I did not receive anything from Nationstar until I received my XX/XX/XXXX statement, showing that my XX/XX/XXXX payment was due. I contacted them by phone and asked why they had not presented the payment to my bank. I was transferred from person to person to person, and finally the collection department, who was rude and belligerent. They would not listen or understand that my XX/XX/XXXX payment and my XX/XX/XXXX payments were made on time. They kept trying to make me pay extra fees and said my next 6 payments needed to be mailed in, and certified. I explained that the website caused the error, but they would not listen and would not use common sense to see the problem. To date, they have never sent me anything rejecting the XX/XX/XXXX payment. They keep saying I put a stop payment on the XX/XX/XXXX payment, but my bank can clearly show that I did not. I have emailed them over and over trying to get this issue resolved and trying to make all of my payments on time. My bank records will show that I have the money in my bank every month for the full amount due. I am not trying to get out of paying ; not trying to pay late and not trying to qualify for any programs. I simply want the error recognized ; the fees reversed ; the block on my online payments removed, my credit record corrected to show no late payments ; an apology ; and I am now asked for compensation for the harassment I have endured. I have asked them to communicate by email, so we have a written record of all correspondence, but they call my cell phone relentlessly. They are causing me problems to my health. I battled XXXX XXXX all of XXXX and my doctors tell me that I need NO XXXX to remain XXXX free. I have asked them to have their legal department contact me and they refuse. I spoke with XXXX person from Texas back in XXXX ( I believe ) and she said she would get everything handled, but then stopped taking my calls. Over and over, their employees have told me one thing, then never followed through. I am beyond frustrated. I have been in my home over 17 years and never experienced anything like this. I am a XXXX in Georgia, and if this were one of my XXXX, I would have looked into the circumstances, seen the error, corrected it and collected the payment. I do n't know what their motivation is for being so difficult to deal with. I am sure they had the duty to notify me in XX/XX/XXXX and XX/XX/XXXX if there was a problem.
11/16/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • OH
  • 44312
Web
Aurora Loan Services has foreclosed on us for the XXXX time. first in XXXX and we hired an outside mitigation company to help with the paperwork because of the EXTREMELY poor and frustrating cust. service Aurora provided. While in mitigation they were still foreclosing and I got a Sheriff Sale sign stapled to a tree in my yard. We ended up being able to come up with all the $ XXXX XXXX change they ( aurora ) wanted. Before the ink was dry on the paperwork my loan was transferred to XXXX in XXXX ; then to XXXX XXXX XXXX and then back to Aurora, who started foreclosing immediately in XXXX. With each transfer of my loan, our payments increased from {$750.00} to {$900.00}. circumstances in our life in XXXX did not include paying another {$1000.00} to outside mitigation and we kind of " gave up ''. I spoke to an attorney who told us to file Ch. XXXX bankruptcy, which we did. The payment arrangements did not fair well for us and our bankruptcy was dismissed. I then received info from XXXX regarding the mortgage abuse/mishandling of the well known banks that have since agreed to " settlements '' for each victim of their schemes. I received XXXX checks each for {$300.00}, XXXX named Aurora and the other named XXXX XXXX XXXX. All the while my home was scheduled for sheriff sale. I called many lawyers who knew nothing of how to stop the sale or they wanted thousands and thousands of dollars to " try ''. I ended up filing a motion to stay the sale and it was granted. I did not file other motions within the allotted time and foreclosure process began again. I gave up at that point. The house was " sold '' to Aurora loan Services on XXXX XXXX, XXXX. Aurora, mind you, had " ceased operations '' in XXXX, and transferred my loan to Nationstar. I hired an attorney and paid him {$500.00} to assist me in our distress. He ( attorney ) did n't even file a notice with the court that he had been retained by us. in XXXX of XXXX the sale was confirmed and that 's when I heard from the atty that it was too late. Since XXXX of XXXX I have researched and found that documents filed in XXXX and XXXX, same document ( mortgage ), DO NOT MATCH. I have also discovered that the Assignment to Aurora from XXXX XXXX Mortgage was dated AFTER they file to foreclose and also that the signatures on the Assignment are those of known " robo-signers '', XXXX XXXX XXXX and XXXX XXXX. These are forged/fraudulent documents being used against us to steal our home. and being that the atty that we hired failed in his duty to do his job, my family will be evicted on XXXX XXXX. My credit report shows XXXX XXXX XXXX and Aurora and Nationstar. My loan originated in XXXX with XXXX XXXX Bank. I now have a judgement stating that we owe almost $ XXXX to XXXX XXXX XXXX. I have a MERS ID # yet nobody ( parties which we sent our payments to ) knows how or when that happened. Nobody will give us a straight answer about anything pertaining to our loan. Ive searched the XXXX website under XXXX XXXX and can not find my loan. The foreclosures in XXXX and present, are both being/have been processed by foreclosre mills that produce whatever document looks legit to the court. yet they contradict XXXX another. Being that I am not savvy to the legal system and it is not user friendly unless you are an attorney, I am being rail roaded by fraudsters for their greed and misconduct.
10/17/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • VA
  • 23059
Web
I am the victim of an unscrupulous employer XXXX, that got shut down by the FTC for it 's unethical business practices. As a result I was stripped of commissions that were earned and lost my job. The end effect of this was that I was not able to make my mortgage payment to Nationstar and fell behind. I had been making regular payments on a modification I received in XX/XX/XXXX from my original lender, XXXX XXXX XXXX, but due to these circumstances with my employer I could not make the payments and defaulted. I have been trying for several months to work things out with Nationstar and get back into my modification, but they have not been able to offer anything that is reasonable or affordable. I have owned my home for 13 years. When the recession hit I was struggling financially and reached out to my lender XXXX XXXX XXXX. I was very grateful that they put me into the HAMP program with a good affordable mortgage payment and interest rate. I paid this as agreed for several years. I started working for the XXXX XXXX, it seemed like a great program where we could help XXXX get loans for school and I could make a good living with my commissions. But then some of the XXXX began defaulting on their loans. The way the company was set up, I had to pay for these loan payments out of my commission. This was not only surprising to me but it turns out it was ILLEGAL and then the Attorney General and FTC got involved and the company ended up shutting down. The company assured us they were changing their tactics and re-opened under a new name and I followed them but then after we worked for a few months they laid off XXXX % of the staff and stiffed me on 3 months of commissions owed. As a result around XX/XX/XXXX I was not able to make my mortgage payment. At the same time I began training to become an insurance agent so I would be able to have a financial future. I eventually completed the training and now work as a life insurance agent as well as part time at XXXX XXXX. I contacted Nationstar about 9 months ago to try and work out my situation since I had fallen behind on the mortgage with hopes that I could get some type of repayment plan or have the late payments put back in the balance and keep the same terms of the original modification. I was told that I would have to start over and go through the process again in order to evaluate my current financial situation. After presenting my paperwork and the financial information to Nationstar, I was approved for a new modification. Of course I am grateful that Nationstar was willing to work with me, but I was given a new payment that was over {$500.00} a month MORE than what I had been paying before ( payment went from {$1000.00} to {$1500.00} ). I ca n't afford this and I do n't know how your Nationstar came up with this figure. As I understand it, the purpose of the modification is to help distressed homeowners survive an economic crisis. I do n't know how RAISING MY PAYMENT {$500.00} a month helps me. I believe that an error has been made, this payment is not affordable for me at this time. I appreciate the plan I received from XXXX XXXX XXXX in XX/XX/XXXX and I would still be in that plan if XXXX XXXX XXXX had not gotten shut down and ripped off its employees. I did the right thing and worked and invested to build a new career and can afford a reasonable payment
10/27/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • XXXXX
Web Older American
Nationstar keeps jacking us around with our payments. They receive it but not post it until it is late and then they charge interest and penalty. They call us at all hours of the day and even late at night. Once they claimed that I had not paid the mortgage, but when I agreed to pay that month 's rent via telephone, they accepted it, charged me a " fee '' for processing, and then, the very next day, the check that I had sent them weeks before, got posted to my account. That is felonious in my book. That 's is also, an unprofessional way to work with people. Thus I paid twice. I asked for a refund and they said they could credit it to the next month 's payment. I told them no, yet to the best of my knowledge, I never received a credit on my bank account or on the mortgage account. Recently, they kept sending notices and threats about Foreclosure. All the while I kept making payments every month. Lately, they kept calling about the fact that they have not received our XXXX payment. I said it was already sent several weeks ago. They said no, " not received according to our records. " Then yesterday ( XXXX/XXXX/15 ), I receive in the mail XXXX checks : Firstly, the check that I had sent for the XXXX payment. Even though their records showed that I had not made the payment, now they were returning it to me. Secondly, we also received yesterday, their own check # XXXX in the amount of {$870.00} for the month before, saying that they can not apply partial payments, that I now owe them {$3300.00}!!! These people are crooked and not playing fair. We have been trying to protect my daughter 's interest. You see, we have been making payments for our daughter, who appears on the title. However, she has been ill for quite some time with a debilitating condition known as " XXXX. '' Often she ca n't even get up of bed. Here are the other problems. Years ago she signed a consent for us to take care of all her businesses, including her mortgage. They have copies of such. However, they keep claiming that we ( I ) do n't have authorization. I have sent them copies of such on a number of occasions, but they seem to lose it or " not receive it. '' Most recently I have copies of her authorization from XXXX XXXX, 2015 and XXXX XXXX, 2015, which they still claim that they do not have. This has become an impossible situation with XXXX Mortgage. Today I 'm in the process of sending e-mails to no less than XXXX " Account Consultants '' or " Dedicated Loan Specialists '' who have sent us letters indicating that 's the person we should deal with. With each one that we reply, and try to contact, is like starting all over again. It is really simple : If they give us credit for the XXXX 2015 double payment, and keep the XXXX payments they sent us, we are current. We are about to send XXXX 's payment, which is due on the first of the month but we have a grace period until XXXX XXXX. Oh yes, how do they expect us to make payments on time when we do not receive the monthly vouchers as we were supposed to. They probably go to my daughter, who is bed-ridden, and living with her sister. It 's a major effort for her to go to the post office. We live XXXX miles away from them, so it is difficult for us to get there as well. This is becoming a horrible nightmare. I do n't know if you can really helpXXXX XXXX XXXX XXXXXXXXXXXX
05/30/2015 Yes
  • Mortgage
  • FHA mortgage
  • Settlement process and costs
  • OH
  • 44004
Web Older American
In the Matter of : XXXX XXXX XXXX XXXX XXXX XXXX , CA XXXXAccount Number # XXXX XXXX # XXXXXXXXAcc # XXXXCorrespondence Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXXNationstar Mortgage LLCXXXX XXXX XXXX XXXX, XXXX, TX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXXHOMEOWNER COMPLAINTThe Home-owner is making this complaint as the Home-owner alleges that the Servicer and bank has caused certain improper mistakes to occur and committed other actions with respect to the title and the rights of the home owner, upon a default. NationStar Mortgage LLC filed a Declaration Pursuant to Civil Code 2923.55 ( c ) in which it stated that it has made diligent efforts to offer the home-owner a proper arrangement to avoid foreclosure, when a default occurs. See Exhibit A Declaration of Mortgage Servicer. The Declaration as a condition precedent is not Genuine based on many factors as the servicer did not contact the Home-owner to make any arrangement to avoid foreclosure as is required in this matter. The said exhibit is also not genuine as the very signature is a scribble mark by an unknown person who is not properly identified as he executed the document. The printed name of the declaration is illegible, the effect of these mistakes attest to the alleged improper actions of the servicer that the home-owner was not given the chance to avoid this action for such a small amount of money and a relatively young default. Specifically the Home Owner Bill of Rights, in part as seen below states : The Homeowner 's Bill of Rights ( Civ.Code, 4 2920.5, 2923.4-.7, 2924, 2924.9- .12, 2924.15, 2924.17-.20 ) ( " HBOR '' ), effective XXXX XXXX, XXXX, was enacted " to ensure that, as part of the nonjudicial foreclosure process, borrowers are considered for, and have a meaningful opportunity to obtain, available loss mitigation options, if any, offered by or through the borrower 's mortgage servicer, such as loan modifications or other alternatives to foreclosure. '' ( 2923.4. ) Among other things, HBOR prohibits " dual tracking, '' which occurs when a bank forecloses on a loan while negotiating with the borrower to avoid foreclosure. ( 2923.6. ) HBOR provides for injunctive relief for statutory violations that occur prior to foreclosure ( 2924.12, subd. ( a ) ), and monetary damages when the borrower seeks relief for violations after the foreclosure sale has occurred. ( 2924.12, subd. The Assignment of Deed of Trust filed on XXXX XXXX, XXXX is also defective and therefore is not genuine, for several reasons, at Exhibit B Assignment of Deed of Trust the document being dated XXXX XXXX XXXX was filed with the court many years after the specific trust in which it was assigned too had closed, this is basic California as seen in the XXXX Case. The Document is void and therefore not genuine. The Name of the securitized trust is XXXX, AS INDENTURE TRUSTEE FOR XXXX XXXX XXXX XXXX, the trust closed in XXXX. The assignment at Exhibit pro-ports to make a transfer many yesrs after the trust has been closed, the entry is void. The effect of this improper as the home owner alleges it, results in broken chains of title and illegal actions against the homeowner. The homeowner has asked the servicers certain question in the form of a QWR. See Exhibit C, QWR.
01/22/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • CA
  • 92399
Web Older American, Servicemember
It is with frustration, anxiety and anger that I am forced to write this letter. We have purchased, sold and refinanced many homes in our XXXX years of life, NEVER have we had the problems we are now experiencing with " Mr. Cooper In XX/XX/XXXXwe contacted Mr. Cooper to discuss reducing the terms of our loan. We spoke with XXXX XXXX who immediately sent documents to expedite a refinancing of our loan to 15 years. We thought the points and fees were excessively high so we contacted our personal banking providerXXXX XXXX XXXX where we initiated the refinancing process. Our 1st negative interaction with Mr. Cooper is when they told our agent, XXXX XXXX that our XXXX payment was late. Not only was XX/XX/XXXX's payment paid before the " received late date '' but we had paid an addition {$370.00} in principal, a practice we adhered to monthly since the date of our loan. In the process of reviewing the loan documents I noticed the payoff included an amount for property tax which I had believed were paid. On XX/XX/XXXXI was advised by the County of XXXX XXXX that our secured property taxes were not paid even though they were due XX/XX/XXXX We signed closing documents onXX/XX/XXXX with a distribution date of XX/XX/XXXX. Attached you will see the Mr. Cooper 's loan documents that are datedXX/XX/XXXXand has an unapplied amount to the loan of {$370000.00}. ( This amount is {$1800.00} less than the payoff XXXX XXXX presented in the loan documents date XX/XX/XXXX ). When we arrived home after the XXXX holidays, we had a loan statement from Mr. Cooper, the statement was dated XXXX/XXXX/XXXX that stated we now owed {$6500.00}, had late fees and they now reported a " Partial Payment, ( Unapplied ) '' for {$370000.00}. We did not give it much thought since Mr. Cooper is always slow to post payments. Fast forward to XXXX XXXX XXXX ; we received a letter from Mr. Cooper discussing solutions and contacts to help us make our payments. I called our agent, XXXX XXXX who had never heard of such unprofessional unethical behavior from a lending institution. Our title company, XXXX XXXX XXXX obtained a good faith pay-off from Mr. Cooper, a payoff that Mr. Cooper now says is short. XXXX has wired monies to Mr. Cooper on more than 1 occasion but Mr. Cooper will not honor the payoff as they keep changing the initial payoff amount. I have called Mr. Cooper several times but I always experience a excessive wait time. On Wednesday XXXX/XXXX/XXXX Mr. Cooper returned my call but instead of talking to an agent, I received a recorded call that stated they had " called in error '' and while in the process of verifying the date of their returned call I noticed that on XXXX XXXX I have 5 missed calls from XXXX XXXX all within 1 minute, probably a ruse to prove they tried to contact us. We are at a loss as to what to do. We are responsible individuals who have always made payments in a timely manner. We take pride in paying our bills on time as reflected by the Credit Score Disclosure report issued by XXXX, a report ordered by Mr. Cooper on XXXX/XXXX/XXXX. Consumers should not have to fight this kind of battle. We have policies and procedures in place, that should prevent this type of situation from occurring. We request that Mr. Cooper immediately honor the original pay-off they gave and waive all fees, which includes late fees.
03/15/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • OR
  • 970XX
Web
I initiated my first request for PMI cancellation in XXXX XXXX to XXXX. XXXX discovered they were only serving XXXX out of our XXXX and delayed the request until they could add the remaining XXXX. In XXXX XXXX, I submitted a formal request for PMI removal with the appraisal fee. In XXXX XXXX an appraiser showed up and appraised XXXX out of our XXXX. Since the value of our property is in our acreage, we felt this was not the " fair '' appraisal we were entitled to in the Homeowners Protection Act and XXXX agreed. They told me they fired the previous appraiser and put a request in to have the property appraised- we live XXXX from the biggest city in our state but after 5 months of claiming to be looking for an appraiser, they were unable to find one. ( We were however, contacted by an appraising agency, on behalf of the request XXXX submitted, from an appraiser in Minnesota, over XXXX away ... XXXX XXXX agreed to have the PMI removal back-dated to XXXX XXXX. We were transferred to another mortgage company in XXXX XXXX with 0 progress made on the PMI removal. During this time, I initiated a call every 2 weeks with XXXX, often spending hours on the phone, recording my phone calls. Up until XXXX XXXX, the PMI request was 'pending. ' When our mortgage was transferred to Nationstar Mortgage, I was assured by both companies that the PMI request was still pending and Nationstar would do everything they could to ensure a timely appraisal for our request for PMI removal. We were very relieved when an " appraiser '' came to our house in XXXX XXXX and guaranteed he was appraising our full property on be-half of our mortgage company. However, 2 months past with no word from our mortgage company and after numerous attempts to reach Nationstar 's PMI department and spending many hours on hold, I was told by a PMI agent on XXXX XXXX XXXX that my request for PMI removal was cancelled because XXXX Mortgage made a " corporate refund '' of my appraisal fee. ( My guess is the appraisal came in too high and they did n't want to cancel PMI? ) I NEVER AGREED TO CANCEL MY REQUEST FOR PMI REMOVAL, let alone received a refund of any kind. Additionally, Nationstar attempted to charge me additional money for what they called an increase in appraisal costs ... I was told an agent would call me by XXXX XXXX. However, no call back and it 's currently XXXX XXXX, another unsuccessful day after being on hold with Nationstar for almost 1 hour. Further, during communication with XXXX, I was told by multiple XXXX agents that my property was n't worth anything based on the property taxes we pay. None of the agents who told me this understood what a farm deferral was or how it worked, as our property taxes are over 5 times lower with our farm deferral. We feel we were discriminated against based on customer service agents unprofessional appraisal of our property and our request for PMI removal was illegally dismissed. Our property has been professional appraised three times since our purchase, including by our county, and the appraisal average is twice the minimum needed to remove the PMI. The property is worth twice our loan and this is NOT a situation in which mortgage insurance is needed. This is a classic example of how PMI is being abused by lenders in our country and how lenders are abusing The Homeowners Protection Act.
04/18/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 92123
Web
I have been trying to do a loan modification with nationstar mortgage since XX/XX/XXXX, the XXXX time I summited all the forms required and instructed to do. Later in the process I asked what the status of my application was by multible emails to their contact without replies from Nationstar. When I was finally able to get a reply over months I was told there was a sheet XXXX of a form that was missing that we needed to sign and send in. We signed it and turned it in. We wanted for along time again into XXXX and then where told we where declined because of some other form that was missing and told we could apply again. During this XXXX time I had asked what options we had on our house and loan, never being able to get answers from them. Then at the XX/XX/XXXX I re-applied on line again as they had stated and sent in the forms they had asked for again. Later XX/XX/XXXX I logged in and checked the status of what I had uploaded, everything was gone. Before this time I had seen notes next to the files they where being reviewed. At this point I sent emails to them to find out what was up, and still no answers to my emails. So I up loaded all the files again to their website. Weeks after I kept checking and files where being reviewed in the notes. Then I log on in the XX/XX/XXXX and it shows my application expired on XXXX XXXX which was two days after I had applied. I then went to sending multible emails to them to find out what was going on, they never answered me. Now on XXXX XXXX a bunch of foreclosure paperwork was taped to my front door stating that my home was being put on aution XXXX XXXX at XXXX pacific time. That friday night XXXX XXXX I sent another email wanting to know what was going on since I had heard nothing and now your hitting me with a foreclosure. Finally XXXX night XXXX XXXX I received an email from a manager now from a different state then the one I had been dealing with in texas. His email stated that my application was declined on XXXX XXXX since XXXX form was missing a digit off XXXX of our social security numbers, XXXX form expired and then that we had not supplied them with pay stubs for my wife. They also say that we called me XXXX times, and also sent me a letter. I wrote back to him in email on XXXX XXXX saying I had never received a notice in the mail about this or did I have calls or messages on my phone from nationstar. I also told them it would be kinda hard to supply pay stubs for my wife since she is a house wife and that information about her was on your application that I turned in. Also I asked if I did re apply and turn in forms again if they would then stop the foreclosure, in his email it stated about re-applying again from him. For the next three days I kept sending out emails to them to answer my questions, finally today I receive XXXX back from girl in texas saying I have not received your forms. No other answers to my question on will this stop the foreclosure and where to send forms to. I feel I was not treated fairly with my applications for assistance since I can not afford the payments, and answers to my questions. I have gotten nothing but the run around and total game playing with nationstar since last year when this started with a loan modification request.. I also have emails to backup my statements that I can summit to you on request.
06/02/2017 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • NV
  • 89052
Web
My predatory negative amortization mortgage loan has been a problem since the day I was coerced into signing the loan documents. My current issue is with the current servicer, Nationstar who is moving to sell my home despite the fact that we have ample resources to afford a reasonable payment. We had engaged in a review for modification with Nationstar in the past and the file had moved into the underwriting stage when Nationstar set a foreclosure sale date. This is dual tracking and it is illegal, and due to this sale date our review was never completed. We now have a foreclosure sale date on XX/XX/XXXX , despite the fact that Nationstar has never offered us the option of mediation as required by Nevada law.

I bought my home in XXXX and was convinced that it would be in my best interests to refinance into a pick a payment loan in XXXX . I was told this was the best way to get the lowest payment, but none of the other negative features of this type of loan were explained to me. I was not aware that if I paid the minimum payment that the balance would go upI was not aware that the interest rate could begin adjusting the month after the loan was writtenI was not aware that if the loan recast that my mortgage payment would essentially double. Not long after refinancing into this loan I injured XXXX XXXX XXXX XXXX and was unable to run my XXXX XXXX during the recovery. I owned 6 rental properties at that time and was living off the rents from these investment homes. However, when the market crashed and the real estate values tanked things began turning for the worse and I eventually ended up losing all the investment properties. It was a snowball effect and it led to the initial defaulting on the subject property mortgage.

Due to the declining market and the loss of value in our home we decided to do a short sale. We attempted to engage with XXXX XXXX XXXX XXXX for the short sale on 5 different occasions with 5 different submitted offers. We never made any headway and out of frustration eventually pulled the property off the market. Over the next couple of years we dug ourselves out of our hole. My XXXX XXXX began thriving and my wife was working as well selling insurance. We reached out to apply for a loan modification and began the process and were told that we were in review with the underwriter. However, that same week we were notified that a foreclosure sale date had been set for the property. This is dual tracking ; it is illegal and it proves that Nationstar is acting in bad faith.

XXXX XXXX XXXX XXXX also called Negative Amortization loans no longer exist because of their predatory nature. Additionally, state AGs in more than one state went after XXXX XXXX XXXX / XXXX as well as XXXX XXXX / XXXX / XXXX XXXX for their reckless and deceptive lending practices relating to these loans. In each of those cases the lender settledsettlement terms included loan modifications with lower payments and lower rates with fixed terms, as well as principal forgiveness in many instances. We are seeking a similar workout. Nationstar received over {$500.00} million dollars in government bailout funds, where is our workout?? We have more than enough income to afford a reasonable payment and want to settle this matter

10/09/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 902XX
Web
Nationstar Mortgage purchased our mortgage from another lender ( XXXX ) after they bought out the mortgage they started to charge us " legal fees '' They never sent us any documentation as to what these legal fees were for but the fees started showing up on my monthly statement. I would call the company and ask what these legal fees were for and they could never tell me, they would have to 'file an inquiry '' to figure out what the fees were for. I would never receive any answers. I asked repeatedly to speak to a manager or supervisor and was denied. Then, a few months into the waiting process, I noticed that they started to add more fees ; now they were charging for 'home inspection ; fees- though there was no home inspection ever made to my knowledge and no reason to inspect my property. The property in question is our primary home, where we have been living for more than 13 years. The mortgage account has always been in good standing and I have never even missed or been late with payments. Finally, I had to get an attorney involved to find out why they were charging me since they never got back to me. My attorney had them investigate and reverse the charges. That was about 6 months ago. Then, in late XXXX early XXXX I received a check from them for " escrow surplus '' in the amount of {$96.00}. I was out of town and did n't have an opportunity to cash the check yet in XXXX, I received another letter from Nationstar stating that my account was currently being held in 'suspense ' The letter claimed that recently a transaction on behalf of my account has resulted in Nationstar placing unapplied funds in suspense. These funds are insufficient to be applied as a full payment and to expedite the processing of these funds, the total amount due is {$5200.00}. However, when I contacted Nationstar I was told that my account was current and no payment was due until XXXX XXXX. As it is only XXXX XXXX, and my payments are all made online and on-time, I questioned them further and told them about the letter. They refused to speak with me stating that all they could say was that the account was being held in suspense but that no payment was due at this time? I again contacted my attorney to try to find out what this 'account in suspense ' phrase indicated since I could get no clear explanation from Nationstar and he informed me that this is what Nationstar does before the put a property into foreclosure?!! I have been paying my mortgage on time and in full more than a decade, I have XXXX credit and if anything it appears that I may have accidentally overpaid maybe in part because of the property taxes or that they wrongfully returned money to me from the escrow 'surplus ' but all in all, the account is and has always been paid in full. I have found this company to be extremely deceitful, their customer service agents are not forthcoming, they refuse to provide clients with accurate information and insist on 'internal trouble tickets ' which are never responded to. They have repeatedly charged me for services I did not authorize and which were unnecessary. Now they have put my account " in suspense '' even though my account is and has always been in good standing. I would like to pay off this mortgage since I do not trust this company but they will not provide me with a payoff amount due.
02/17/2017 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CA
  • 95618
Web
Greetings All, Hopefully everyone is having a great week ... sorry to be a bother. I had been using XXXX since XX/XX/XXXX and had direct withdrawal configured for my account. At some point XXXX sold the mortgage to NationStar Mortgage, but neither bank provided notification of the mortgage transfer until XX/XX/XXXX - when I received a collection notice from Nationstar mortgage. I immediately called both banks and arranged payments for the amount due and configured automatic payment as the money was just sitting in an account waiting. The complaint - when talking to nationstar, I asked if this would affect my credit rating and they told me no, as there was a grace period. However, when I went to apply for a loan for Solar panels for our house, I was declined and when I checked my credit, I found it had dropped over a XXXX points due to NationStar marking it as over 60 days past due. So without providing 15 days written notice from the seller ( and never from the purchaser ), they transferred ownership of the mortgage and then negatively affected my credit rating ( which means I will not be able to refinance the variable rate mortgage they now own ). Nationstar had my address as they could send me a collection notice immediately when they thought I was past the 60 day grace period. However as my due date should be XX/XX/XXXX, I actually was within the grace period. My original mortgage was due on the XXXX of every month. When Nationstar took over the mortgage, they changed the due date to the XXXX of each month - which I told them was not legal as it changed the terms of the mortgage. They did n't appear to understand. I also asked for the transfer of mortgage ownership information ( 3 times so far ) and have yet to received it. And they keep getting my name backwards - not that big a deal, but a little irritating when you have to be transferred to different department each time so they can " correct it '' again. I contacted Nationstar and asked why I had been lied to and why credit was negatively affected. They sent me a pdf in email stating they had never put a negative credit mark on my record - however all the credit agencies say otherwise. So I responded back with screenshots from XXXX and have been waiting since XX/XX/XXXX for a response. I also filed a complaint against XXXX - who responded saying they attempted to send a notice, but got the change of address I had filed with the post office showing my new address .... so they had the new address, they just did n't use it. They provided a document for XXXX that was reprinted and had no date in it, just a stamp done after the fact on the top stating XX/XX/XXXX - which would not have been sufficient even if mailed to provide 15 days written notice prior to a transfer if the mortgage due date was XX/XX/XXXX. It would have been fine for a transfer on the due date ( XX/XX/XXXX ). XXXX provided no record of sending the document. SInce XXXX is not the entity that negatively impacted my credit, I 'm ok leaving it there. I want to know why my credit was negatively impacted when the mortgage company said it would not be and also why they did not contact me to tell me of the ownership change if they had my address - which they used to send me a collection notice as soon as it was in their best interest. thanks, XXXX
06/25/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 32526
Web
Nationstar Mortgage , LLC has stated to me in writing as a response to CFPB case number XXXX dated XXXX XXXX, XXXX that the Corporate advances are charges assessed to loans when a " LENDER '' takes action to protect the " LENDER 'S '' interest in a property. WHO is the LENDER? Nationstar also stated in the same document that they are a " debt collector '' and are only the mere " servicer '' of the loan. Nationstar Mortgage , LLC has also stated on the same document that " XXXX maintains a data base of all loans registered with it, including the name of the LENDER of each loan. By using XXXX, the LENDERS and INVESTORS who are the REAL PARTIES in interest avoid the need to file assignments in county records, which lowers costs for the LENDERS and consumers by reducing the recording expenses resulting from real estate transfers and provides a central source of information and tracking for mortgage loans ''. WHO are the LENDER & INVESTOR, which Nationstar Mortgage , LLC has stated are the REAL PARTIES in interest? The XXXX account information for this mortgage shows that this account was REMOVED from the XXXX system on XXXX/XXXX/XXXX. However, the assignment of mortgage was left in XXXX name. WHY was the mortgage removed from the XXXX system on that date? On XXXX XXXX, XXXX complaint number XXXX filed with the CFPB, Nationstar Mortgage , LLC stated in the response to the complaint that " The INVESTOR of your loan, whom the loan was originated with, is XXXX. First of all, XXXX does not originate loans. Per XXXX own Basics of XXXX Single-Family MBS, The U.S. single-family residential mortgage market consists of a primary mortgage market in which LENDERS make loans to home buyers and a secondary mortgage market in which mortgage lenders exchange loans for mortgage-backed securities ( MBS ). Those MBS are then generally purchased by investors. As a secondary market participant, XXXX does not lend directly to consumers. Therefore, XXXX is NOT the originator of the loan. Nationstar Mortgage , LLC has also stated in writing on XXXX XXXX, XXXX " The investor of your loan is XXXX, Nationstar Mortgage is only servicing the loan on behalf of the investor. '' If Nationstar Mortgage , LLC is servicing the loan on behalf of the investor, that would imply that the loan is currently being traded as stock in a REMIC, which would make it illegal for Nationstar Mortgage , LLC to have the promissory note. If Nationstar Mortgage , LLC is servicing the loan on behalf of the investor, that would mean the payments that were made on the loan would be collected and dispursed to the investors in the REMIC. Does Nationstar Mortgage , LLC have proof that the payments collected were dispursed to the REMIC? WHO is Nationstar Mortgage , LLC collecting payments for, as a debt collector and servicer? Nationstar Mortgage , LLC has also stated on a letter dated XXXX XXXX, XXXX that in XXXX XXXX, the mortgage account had {$780.00} in legal fees at the time of the notice, which was XXXX/XXXX/XXXX. I have requested on several occasions for validation of the {$780.00} charge for " legal fees '' and Nationstar Mortgage , LLC has refused to answer as to what legal fees would have been charged for in XXXX XXXX. I look forward to your response. cite : XXXX, XXXX. Basics of XXXX XXXX Single Family MBS. PDF. XXXX, XXXX.
04/30/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 92691
Web
I refinanced with another lender in XXXX 2016. I was owed a refund of the money still in escrow with Nationstar Mortgage. First they sent my check to an old address that I had attempted to correct no less than 5 times. For whatever reason, they could never seem to get that right. In XX/XX/XXXX. I called and they put a stop payment on check # 1. Sent Check # 2. The person who I spoke with offshore apparently did not know how to spell XXXX even though it was part of the property address on the asset and the check was sent to Mission XXXX. I waited and waited. No check. I called again and they said that the check was sent to the wrong city ( XXXX XXXX ). Top payment issued on check # 2. Check # 3 issued. Was told it was being sent by XXXX and it should arrive in 2 days. waited and waited. No check. Called again and asked for ONSHORE supervisor. Was given a tracking number. Went to XXXX website and tracking number did n't exist. Called again to ask why a customer service rep had given me a tracking number that did n't exist and assured me that my check was sent out via XXXX when it was n't. No explanation for that one. Said I should wait for the check. waited another week. No check. called again. Told check was sent on XXXX XXXX and I needed to wait for 10 full business days to pass and that the check should arrive by XXXX XXXX. Check never arrived. Called again, reached offshore, asked for onshore, asked for supervisor. dropped a few f-bombs, pointed out that they LIED to me and explained how many hours of my life I 've wasted on hold and being shuttled back and forth onshore, offshore, dialing my SSN and Zip code into an automated system TWICE each time I call, then being asked for my SSN because it does n't actually get passed on to the person who picks up the call when you enter it into the automated system - SO WHAT IS THE POINT of even having this feature?. Pointed out again that they LIED to me and that they seem to have a serious operational problem. Asked if I could have funds wired to my bank. She said yes, but it would prolong the process and I was better off waiting for the check. Waited and waited and waited and waited ... .NO CHECK! XXXX XXXX : email from a woman at Nationstar saying they have a check for me that was returned. Asked her to send it via XXXX. She refused, saying she had already taken it to the mail room??? Check arrived a few days later. Deposited check. Bank rejected it, as a stop payment was placed on check. {$12.00} bank fee for me - woo hoo! XXXX XXXX : Call again ... .enter SSN, zip, enter SSN and ZIP again ... .Offshore rep : What is your SSN and ZIP??? ME : Get me to onshore supervisor NOW! GRRR! '' Onshore supervisor : what is your address? What is your name? What is your XXXX??? GGGRRRRR!!!! Tell her the check was returned. She said it was a check cut on XXXX XXXX and yes indeed, there was a stop payment placed on that check. I should wait until Friday, XXXX XXXX for the XXXX check to arrive. Friday, XXXX XXXX : You guessed it! NO CHECK!!! Call again on XXXX XXXX - SSN, ZIP x XXXX - offshore, onshore, XXXX, XXXX XXXX. Supervisor says no, they ca n't do electronic transfer. Apologizes for my troubles and promises to send it XXXX on Monday. I have wasted hours of my time trying to get a simple check for money that is owed to me.
12/21/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 92592
Web
A modification was approved by XXXX XXXX XXXX after two years of begging for help, the modification was approved on the first and the second loan was forgiven. Over a year later the loan on the XXXX reappeared out of nowhere, a loan with a zero balance was recreated and sold to Nationstar. I received a letter dated on XXXX XXXX, XXXX stating that Nationstar was our new servicer and they were trying to collect the balance due on the loan. After months of trying to get help from Nationstar, they completely ignored a request for a modification of the XXXX loan even though it was forgiven by XXXX XXXX XXXX but I was terrified of losing my house where my family lives. Once again, the years of stress and fear that I went through XXXX XXXX XXXX and got me sick were coming back! Nationstar never touched the loan, never tried to give us a modification even though complete packages were provided, several times with all documents updated. They went ahead and wrote off the account, yes, they wrote off the account and sold the account to XXXX XXXX a collection company which Nationstar owns. We received a letter from XXXX XXXX the collection agency dated XXXX XXXX of XXXX trying to collect {$130000.00} even though Nationstar showed a balance due of {$83000.00}, two weeks later on XXXX XXXX, XXXX we received a letter trying to settle the account for {$45000.00} only if we paid in full within 15 days of the date of the letter. I immediately called XXXX XXXX and I was told to come to an agreement so I will not lose the house! So I said yes to the $ XXXX in payments but they said NO that 's ONLY a CASH TRANSACTION! they went down to {$80000.00} with payments of {$300.00} a month. They requested and I paid a down payment of {$850.00} on XXXX XXXX, XXXX with every single payment made on time, on the XXXX of each month because I was told if I am XXXX day late the deal is off and the whole amount will be due. The last payment I made was last month on XXXX XXXX, XXXX this month I did not and I will not make another payment, they have failed to report all of my payments that were made on time, the balance on the monthly statement does not reflect the correct amount, when I call the customer service person pulls out a calculator to XXXX me my balance!!! This is nothing less than fraud, Nationstar shows the account as opened when they have written off the account hurting my credit, I tried in good faith to make the right thing but I was screwed by the Banking industry once again, there are several laws being violated here The Federal Fair Credit Reporting Act, Federal Debt Collections Practices Act, and misrepresentation. There was never a lien filed against the house on the second loan because there was never a second loan, only an amendment to the Note on the first loan because there were a modification and a transfer of Nationstar which I signed documents in front of a Notary. I am no longer afraid, I have given {$6000.00} to XXXX XXXX, I wish I would have known what I know now and have used the money to file a Federal law suit against these crooks so other people do not have to go what I went through. Please help me have these Financial Institutes to comply with the law that are in force before the next administration comes in and it will be open season against the poor like me.
08/03/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Credit decision / Underwriting
  • TX
  • 77373
Web
*** This is not a Duplicate***On XXXX XXXX, XXXX on correspondence XXXX, NationStar excused that the Federal Trade Commission Affidavit XXXX provided as well as the Police report XXXX also provided were not valid because it was not an Identity Theft issue and also that it did not mentioned NationStar as part of the Police Report but a home owner insurance claim. Attached is a copy of the full police report. If you reference Page XXXX of the police report, it states that the report is an Identity Theft report. Also if you reference page XXXX paragraphs XXXX of the police report it states that the account affected was for a Nation Star mortgage account, it also contains the documents falsified by XXXX XXXX XXXX which are XXXX documents. These documents were submitted to the XXXX XXXX Police Department and are part of the Police Report as evidence of fraud. Yet on XXXX XXXX response, he forged a document by removing the fraud evidence by removing page XXXX of the document which shows the fax cover sheet and stated that there was no fraud found on the account. This is now a case of forgery. The original document is a .TIF which has the fax cover page showing that XXXX XXXX XXXX did the loan modification. The edited document is a .PDF which is missing page XXXX the fax cover sheet showing that XXXX XXXX did the loan modification. NationStar continues to state that the fraud activities I have presented were not caused. Someone falsifying documents and pretending to be me and signing documents as if it was me is fraud. The loan modification did take place on XXXX XXXX, XXXX, out of fraud activities and falsified documents. How can XXXX XXXX state that this did not " Occurred ''? He also stated on the same correspondence, that I verbally gave authorization to my accounts to XXXX XXXX XXXX. This is also false, and I need a copy of the recordings, as this is also a falsified piece of evidence. How could I have given verbal authorization over to my account and on XXXX XXXX, XXXX XXXX XXXX wrote a falsified letter pretending to be me requesting authorization over to the same accounts. I have not provided any form of authorization over to XXXX XXXX XXXX to my account. If there is such evidence, I need a copy of such evidence as well, since it is an entity to the other fraud activities and must be reported to the XXXX XXXX Police Department. NationStar also is not providing such key evidence such as the fax cover page of the falsified letter on XXXX XXXX which will show that XXXX XXXX XXXX wrote that letter pretending to be me, also the voice recordings of when XXXX XXXX XXXX called NationStar on XXXX XXXX, XXXX to remove banking information after I have changed online access and wrote a revoke letter removing access to XXXX XXXX. Lastly, XXXX XXXX stated that a password was added as requested by me to the account. This is also false. I have phone call recordings of me calling NationStar and not being asked for the password. My account is still not secure despite the multiple attempts of requesting for my account to be secure. I have provided a FTC Identity Theft report and a police report describing the fraud activities on my account, NationStar needs to remove the harm caused out of fraud from my credit file. This is now causing damages and extra harm to me.
08/09/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 320XX
Web
XXXX XXXX, 2017 My complaint is against Nationstar Mortgage, LLC. f/k/a XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX AKA XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, TX XXXX. On XXXX XXXX, 2017, our mortgage for Loan # XXXX was paid in full and said mortgage was satisfied, based on a payoff statement supplied to us by Nationstar which balance was confirmed verbally as well over the phone after numerous phone calls. I am sure the calls are recorded and I have cell phone records. At the time, we paid off the mortgage on XXXX XXXX, 2017, an escrow overpayment was owed to us in the amount of {$1600.00}. We received a refund check from Nationstar for the escrow over payment. Our bankruptcy ended and we made our final plan payment to the Trustee on X/X/17. This payment was sent to Nationstar on X/X/17 per the trustees register, well after we paid off the mortgage and after the escrow refund was mailed to us so it is an overpayment that is due to us as it is money we overpaid to Nationstar after the loan account was paid off. I called consistently to see if they had received these funds from the trustee and it did not arrive in their hands until X/XX/17, one day after our bankruptcy was discharged. According to the courts, the mortgagors are not allowed to charge us any fees after the bankruptcy has ended and they have received the final plan payment. Nationstar AKA XXXX XXXX XXXX has purposely charged corporate advance fees in the month of XXXX, after our bankruptcy had been discharged by the courts and after they had been put on notice legally that there are to be no more fees, to defraud us of and keep the final plan payment that was sent to them by the Trustee. They did this even after confirming on the phone numerous time with me that the money would be sent back to us once it was received from the Trustee since the loan was paid off and it was an overpayment. If there were additional fees, Nationstar had the opportunity to disclose those in the payoff letter, but they did not and until the bankruptcy was discharged on X/XX/17, Nationstar was required by law to submit a claim to the courts for any fees, however they still could not have done so after the mortgage was satisfied on X/XX/17. They are in violation of the bankruptcy discharge order and if this matter is not resolved through this channel I will have no choice but to file an injunction against them for this violation. Furthermore, once a loan is paid in full, a mortgage company cant legally come back and ask for more money or charge you more fees, otherwise all the banks would be abusing this practice. I have attached a letter from Nationstar that they sent me stating that my loan was paid in full on XXXX XXXX, 2017. How can they then, in XXXX, charge me more fees to grab and pocket an overpayment they received from the courts? I have attached : 1. The letter from Nationstar stating our loan is paid in full. 2. The court disbursement register showing the final payment mailed to XXXX XXXX XXXX on X/X/17 which Nationstar confirmed they received at the end of XXXX on the phone with me verbally. ( I called consistently all during XXXX and they had not received it yet ). These are the funds owed to us. 3. The discharge order showing our bankruptcy was discharged on X/XX/17. There are to be no more fees.
05/22/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • FL
  • 34711
Web
NationStar Mortgage, doing business as Mr. Cooper, is incorrectly reporting late payments on my loan to all three credit bureaus, for XX/XX/XXXX and XX/XX/XXXX. This is due to Mr. Cooper purchasing flood insurance on my behalf and placing an escrow balance on my loan, even though I had already provided proof of flood insurance. I received a letter from Mr. Cooper dated XX/XX/XXXX, stating that I had 15 days to provide proof of flood insurance. A copy of the flood insurance was provided via their website. When I spoke to a representative on XX/XX/XXXX, they confirmed receipt of the flood insurance policy and I was told that my monthly payments would remain the same ( {$860.00} ), and that the escrow account would be removed. In a follow up phone call to Mr. Cooper dated XX/XX/XXXX, I was then told that I need to pay an outstanding escrow balance from XX/XX/XXXX of {$84.00} in order for my loan to be current. Even though this does not make sense, since I have never had an escrow account on this loan, I made this payment out of frustration in order to try to bring my account current. I later received a refund of this payment for {$64.00}. On XX/XX/XXXX, I spoke to a supervisor named XXXX XXXX at Mr. Cooper, who stated that their system does not show any late payments on my account, and that all payments were made on time in XX/XX/XXXX. In my most recent phone call to escalation specialist XXXX XXXX on XX/XX/XXXX, I was then told that my XX/XX/XXXX payment of {$860.00} was being held in a suspense account and not applied to my loan, even though the payment was made on time. She stated that the payment amount of {$860.00} was incorrect, and should have been {$970.00} instead. This increased amount does not make sense, since that amount would include the lender placed insurance/escrow balance, which I was previously told had been removed. XXXX stated that I need to pay an outstanding balance of {$290.00} in order to release the XX/XX/XXXX payment and have it applied to the loan. Again out of frustration, this payment of {$290.00} was made on XX/XX/XXXX in order to try to bring my account current. She also stated that I have been one month behind in payments from XX/XX/XXXX until XX/XX/XXXX. However, all payments were made on time in XX/XX/XXXX, as evidenced by the attached screenprint of my bank account. I have called Mr. Cooper numerous times to try to get my account corrected, however, I receive different answers from each representative that I speak to, and none of these representatives are able to explain to me why my account is showing as delinquent, or help me to get it current. To date, my account is still incorrect. Because of this incorrect reporting to the three credit bureaus by Mr. Cooper, my credit score has dropped by almost 100 points. These numerous phone calls, hours of time spent, and various different answers by Mr. Coopers representatives have caused a great amount of unnecessary stress. This incorrect credit reporting has also caused me to be unable to obtain a loan for a new home that I was in the process of purchasing, and should be closing on in XXXX. If this issue is not corrected quickly by Mr. Cooper, I will be unable to purchase my new home, and will not have a home to live in, as my previous home has already been sold.
03/28/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 95472
Web
Nationstar is the servicing bank : has held homeowner in extending processing, and not evaluating documents properly. Homeowner has submitted the XXXX requesting modification. Homeowner has been denied by the service'r when qualified. . Homeowner is formally appealing the denial based on errors in home value, income, DTI and LTV Loan to Values used by the services in the denial of the XXXX application. The servicer ' is discriminating against homeowner claims, in a form of reverse discrimination ; holding the mortgage in extended processing, denying a loan modification while homeowner is qualified, lost documents when homeowner has already provided. . This homeowner, feels that her case has been unfairly treated for the following reasons : 1. No active single point of contact, constantly changing, when calls made to the single point of contact, routine routed to the collection department, never the same contact person. 2. A Single point of contact was assigned ; calls were made to the point of contact : the calls were never returned by the contact. Calls returned were from the collection department and never the same so called : " relationship manager ''. 3. The service'r has held the homeowner in extended process in bad faith, during which the value of property has c for 26 months from XX/XX/XXXX to XX/XX/XXXX. 4. On the most recent XXXX application : all requested documents were provided as requested. Homeowner has confirmation via fax that documents were received by the service 5. Homeowner has made numerous calls ( 20 ) inquiring on status of application, as a foreclosure date has been set XX/XX/XXXX ; calls were routed to next available agent, comments were : A ) wrongfully advised that documents were not submitted, or B ) documents were submitted, or C ) resubmit documents because d, or D ) the foreclosure date is set and homeowner is responsible for not providing the requested documents : these XXXX points are causing a state of confusion and terror to the homeowner. 6. Servicer started a double tracking procedure upon the notice of default. The foreclosure agent was aware of the loan modification in process, and moved forward with the double tracking anyway. This is a clear violation under the National Mortgage Settlement Agreement ; specifically double tracking while homeowner provided all documents under good faith. 7. Homeowner has contacted the foreclosure agent before the foreclosure sale : that the sale was extended to another 30 days. Service'r never advised homeowner of the extended sale date. 9. As of the above CFPB complaint date above, service'r has not advised or confirmation that the foreclosure date of sale is on hold. 10. Homeowner is in a state of fear created by the collection tactics by Service'r and or the foreclosure agent. 11. Homeowner was not advised of their HAMP/Department of Justice modification guidelines or options. 12. Homeowner was not provided the name of the investor as requested. 13. Homeowner was not provided a NPV Net Present Value Report to approve or deny the XXXX application. We formally appeal the loan modification denial. We request that a SPOC Special Point of C '' Contact be assigned to homeowner to assist in the new XXXX application. The homeowner is seeking a workout solution.
10/15/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • MO
  • 639XX
Web
My experience with Nationstar Mortgage began in XXXX of 2015. They assumed MortgageFrom XXXX XXXX XXXX. Since the first day Nationstar has been Harassing and threatening, non stop. I became behind approxmatly 2 months on my house payments due to a bankruptcy. XXXX, had agreed to work me after my discharge, they had said after my discharge they would allow up to 6 months to catch up my loan. They did not hold up to that. Brings us to NAtionstar. In XX/XX/XXXX or XX/XX/XXXX, after neumerous high pressure calls, from them and foureclousure threats, and letters. A representitive from their company and i entered into an agreement over the phone. I was told i could make extra payments toward my arrearages, to catch things up over 4 months. at this time, i was about 1 1/2 months behind, maybe only 1 month. I made my payments and extra as agreed. However, NAtionstar, continued their harassment and emotionally abusive phone calls, prodding, threatening foreclosure, telling me no one has reaffirmed your mortgage, you can just walk out. Why i kept asking myself, all i could conclude is they figured, they could force me out of my home, and resell it. I had to do my bankruptcy, due to a divorce, my wife and i later were working toward reconciliation, but she was XXXX, and past away 6 months later. I explained all this to them, and they kept insisting, just pay what you owe in full, and we will stop. how about stop because you agreed to give me 4 months, and i am living up to my end?? But they continued, sending registered, mail, threatening foreclosure, and causing embarrassment, even after i made my last payment in XXXX, and brought my loan up to date. Altho I was told i still owed {$120.00} when i called them to inquire why the foreclosure threat, when i 'm caught up? The payment i Made on XXXX XXXX, was {$540.00}, XXXX. This is the amount that was on their bill pay site in bold red, saying total amount owed. and also confirmed on that date by phone with XXXX of their representatives. So why are they still trying to steal my home, trying to continue their harassment and emotional abuse? They record phone conversations, listen to them and you will see, over and over i tried to work with them, but they just were unwilling to stick to agreements, or stop their harassing actions and abuse. In XXXX, due the XXXX, from them, I was taken to the XXXX with what i thought was XXXX, XXXX, XXXX was for me, extremly high. Turned out, nothing was wrong XXXX but i do have XXXX issues. Had my XXXX, and XXXX now. I have written a more detailed complaint, and if i can i will attach that, also the paper work i found on my Nationstar internet account. The bottom line is, I just want to live out my life, in my home, and be left at peace, not continually harassed, by anyone. Also in my XXXX XXXX, 2015 conversation, twice i asked to speak to another person, first i asked for a face to face, to have the {$120.00} explained to me, the subject was then changed by the representative, and it slipped from my mine after that, but also i asked to speak with someone in another department or a supervisor, at which i was just told, they would tell me the same thing, I then told them i would find the Government agency that regulated them and contact them, and they just kinda shrugged it off..
09/22/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • AZ
  • 85207
Web
My loan has been messed up since XX/XX/XXXX and I have tried to resolve with my new mortgage broker who has not only tried to foreclosed on me but also was aware that at the transfer of the loan the originating principal balance was not correct. There was an error in the transfer of documents per Nationstar but they corrected it. Wrong, they simply were able to get my monthly dollar amount correct but not the past due they still stated I owed from the previous lender. The loan was not even correct when it transferred from XXXX which I have shown Nationstar and who refuses to acknowledge any of it. This company also, entered my home without my consent or knowledge, listing my home as a rental with the county assessors office which increased my property taxes. They listed themselves as the owners and me as a renter in my own home. Nationstar reported me to the credit bureau as deliquent even though they were aware of the error their company had generated and caused when I was told this would not happen. I had conversations with the company where they were suppose to correct the interest and principal payments since the late payments I had made were not my error and was told would be waived by them. I do have this recorded as well via phone conversations but again Nationstar has refused to acknowledge any of this. I even had to file bankruptcy to keep my home from being foreclosed on with them because they refused to work with me in any way. They dragged out my request for a modification for over 5 months while all along still trying to foreclose on me. My loan transferred to Nationstar in XX/XX/XXXX and XX/XX/XXXX I had already recieved foreclosure prevention letters from them when I had never even been late nor missed a payment with my previous lender. My credit was ruined once they reported me 60-90 days past due and its has been all downhill from there. My lines of credit were halted, and all revolving lines of credit was cancelled leaving me with no options and no way to get refinanced. This company has been the ruin to my credit score and all my open lines of credit that I worked for my entire life. The previous lender springleaf also placed lender insurance on my account XX/XX/XXXX when I had already had insurance since XX/XX/XXXX the same insurance carrier since I bought the home and never notified me of this until right before the transfer of the loan which of course I was disputing because I had been arguing with this company about the credits they kept placing on the account instead of applying it towards principal as I had requested. So the lender placed insurance they put on my account basically used up all of my credit which was over a XXXX that should of been placed on principal only originally. But they could n't seem to do this for some reason once my mortgage had transferred to their corp office in Indiana so I was calling in to have it corrected monthly but still never resolved it with XXXX then the account was transferred now leaving me with over 3 years of payments showing no principal hardly because of the issues all stemming back to XX/XX/XXXX lender placed insurance by springleaf. It has been a chain reaction and was only compounded 100 times more by nationstar who has not even attempted to resolve or even help in the matter.
05/03/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • MI
  • 483XX
Web
I am the sole heir and the personal representative of my late sister 's estate since XX/XX/XXXX. Probate is closing in a few weeks. All mortgage payments were made to XXXX 100 % on time. XXXX XXXX XXXX sold my mortgage to Nationstar, effective XX/XX/XXXX. I began contacting Nationstar on or around XXXX XXXX XXXX regarding XXXX concerns 1 ) requesting an Assumption Package to take over the mortgage, and 2 ) Payment of {$8000.00} that XXXX had in escrow, owed to my contractor for a XXXX hail damage claim in XX/XX/XXXX, in which all work was completed. The Nationstar representative assured me repeatedly that all previous documentation with XXXX is " being boarded '' and to " wait another week '' before Nationstar could see that I was the legal representative for the mortgage. Apparently my identity and authorization to speak about my mortgage was not so critical that the representative volunteered information that my mortgage was " unassumable '', ( in other words, the representative is hinting that they will try and enforce their " due on sale '' clause ). and that I should consider re-financing, before she caught herself and said she was saying too much without verifying that I was authorized to speak about the mortgage. She also gave me my new Nationstar loan number, which I used to register on their website and make payments. A bank 's " due- on-sale '' clause CAN NOT be enforced when a direct, sole heir is occupying a home. { XXXX. Germain Depository Institutions Regulation Act,XX/XX/XXXX }. I made several more phone calls to point out this legal provision to Nationstar, without success, and finally reached " XXXX '' who told me she asked her boss who is familiar with the GSDIRA XX/XX/XXXX provision and told me she would send me an Assumption Package. Again, no concern about proofs that I was a fiduciary on the mortgage. I received an email from " The Research Dept '' at Nationstar this same week, requesting my sister 's death certificate and my fiduciary Letter of Authority from the XXXX XXXX XXXX XXXX XXXX MI. Called again on XX/XX/XXXX to see if Nationstar had loaded XXXX 's documents related to my mortgage, and was again told that " some '' of my information had " boarded '' to their system, but not all of it, and to wait. Called again XX/XX/XXXX and was advised that without faxing my sister 's death certificate and my letter of authority, they would not talk to me. They wasted a week of precious time telling me to wait until my information was " boarded '', now this. I faxed the death certificate and XXXX XXXX MI Letter of Authority on XX/XX/XXXX. I made a full mortgage payment for XX/XX/XXXX on the Nationstar website, which posted to only my principle, and under payment history, it stated " no payments during this period. '' I made another full mortgage payment XXXX days later, again posted only to my principle, showing no credit toward actually paying the mortgage. I am asking the CFPB to intercede on my behalf, requesting that Nationstar 1 ) Acknowledge the XXXX Germain Depository Institutions Regulation Act XX/XX/XXXX provision for sole heirs who occupy a home that is mortgaged, and send me an assumption package. They can not enforce a due-on-sale clause. 2 ) Correctly post my payments to the mortgage, without delay.
01/16/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • MA
  • 02048
Web
Dear Sir or Madam, Ever since XXXX XXXX XXXX sold our Mortgage Loan to XXXX, we have had nothing but problems. My husband and I back in 2009, tried to modify the loan. This was an absolute nightmare. After submitting information several times and going through numerous " scheduling '' of calls with Loan counselors, who when I finally got to talk to them, had nothing of substance to discuss or help me with and offered no guidance or help. They would tell me that I needed to get certain pieces of info. and schedule yet another call ( which were always 2 weeks later ) and take it from there, then it was like XXXX XXXX XXXX ... .. I would schedule call after call just to discuss separate pieces of my Loan Mod. Application. It made NO SENSE! I got nowhere and gave up. I have a file 3 inches thick with my application, with forms and notes and all the back up info that I scanned to them, which they claimed to never have received ... .. I finally gave up. With my husband laid off due the construction industry being very slow at the time, I decided to file bankruptcy. I believe that had I was given the chance to modify, I could have avoided filing for Chapter XXXX. About 4 years later or so, here I am now, and the loan was sold to Nationstar. Again, I am having issues which again stem from XXXX. I have had to have my bankruptcy attorney help me to get a simple answer about why my escrows all of the sudden went up {$300.00} per month! My taxes did not go up. The only thing that I did do was switch my Homeowners Insurer and my payment should have only gone up around {$30.00} a month, or less!! XXXX sent me XXXX copies of an Escrow Analysis which was XXXX or so pages, which raised my payment upwards of {$300.00} per month, and did not offer a clear reason why. I called and was given no explanation by XXXX. As a matter of fact, I was told " you were not supposed to see that ''. I did not know what that meant. I received a letter from XXXX after this saying my loan was transferred to NationStar. I called them for explanation and guidance, and got fuzzy answers from them. Nobody could explain the payment increase. They even told my attorney that they did not know what happened. I kind of let it go for a while, and then when I called in my payment for that month they would not take my normal payment. They would only take the payment with the increase of {$300.00}. I did not want to pay that because I did not agree with it and it is not in my budget being in Chapter XXXX, plus I was offered no reason why the payment increased! So, for the next several months I had to mail in my payments ( my normal payment NOT the payment with their increase calculations ), and my payments were late. In the meantime, I am having an attorney help me. After approximately 7 months, my attorney FINALLY got an answer ... .. my payment did increase but buy {$90.00}, not {$300.00} - however, I still do not why! I have the form and my loan number is crossed out, so I do n't even know if it is mine .... Right now, I am so confused. I have now incurred attorneys fees and late fees due to this error. I do not think I should be obligated to pay these fees due to XXXX error and Nationstar 's ignorance in its inability to explain the increase. Is there anything you can do to help me.
09/18/2018 Yes
  • Debt collection
  • Mortgage debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 95076
Web
Dear CFPB, ENCLOSED you will find a QUALIFIED WRITTEN REQUEST AND COMPLAINT, DISPUTE OF DEBT under FDCPA and VALIDATION OF DEBT LETTER and TILA addressed to MR COOPER/NATIONSTAR, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX AND XXXX XXXX XXXX. I want to report that XXXX XXXX XXXX has filed ANOTHER a fraudulent Notice of Trustee Sale, ENCLOSED, at the XXXX XXXX XXXX XXXX on my property XXXX XXXX Ct XXXX, CA XXXX. FORECLOSURE IS scheduled for XX/XX/XXXX. MR COOPER/NATIONSTAR, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX have committed IDENTITY THEFT by using my name, social security, private and personal information to create account # XXXX without my consent and authorization, in clear violations of my consumer protection rights under FDCPA, FTC, FCRA, XXXX, RESPA and XXXX XXXX. These entities are UNKNOWN TO ME. There are no signed agreements, No contracts No business relationships between myself and these entities. No Disclosure, No Consideration, No Lawful Terms & Conditions, No Signatures of both the parties in interest. To carry out this unlawful foreclosure these entities have recorded many forged, fabricated and fraudulent documents including notice of defaults, notice of trustee sales and assignments of deed of trusts. ENCLOSED you will find the Three Assignments of Deed of Trusts Recorded on my property at the XXXX XXXX XXXX XXXX. Enclosed you will find XXXX XXXX CIVIL GRAND JURY AUDIT title " Integrity of Land Records in XXXX XXXX '' conducted by XXXX XXXX, Certified Mortgage Fraud Forensic Analyst. These are some of XXXX XXXX 's preliminary findings identified the following : You have robo-signers galore ; fraudulent assignments ; unauthorized substitutions of trustee ; MERS fraud ; and a host of violations of California statutes. XXXX, XXXX. Letter to XXXX. XXXX XX/XX/XXXX. TS. In her expert opinion : Innumerable negative externalities result from this errant behavior, e.g., due process violations ; wrongful foreclosure ; wrongful displacement and homelessness ; clouded and unmarketable titles ; uncertainty in real estate transactions ; devaluation in property values ; erosion of the tax base ; social unrest ; undue burdens on social services and welfare programs ; increased crime ; vacancies ; neighborhood blight, etc. the price of which is paid at the local level. XXXX, XXXX. Letter to XXXX. XXXX XX/XX/XXXX. TS. In conclusion, I hope the XXXX XXXX XXXX XXXX and the XXXX XXXX XXXX XXXX XXXX work together to identify means by which fraudulent robo-signed documents can be identified early by the County and reported to the District Attorney to stop fraudulent foreclosures. In addition to start implementing California Penal Code section115.5 ( Forging, Stealing, Mutilating, and Falsifying Judicial and Public Records and Documents ) which provides for statutory penalties up to {$75000.00} for filing with the County Recorder fraudulent documents relating to the title of or security interest in real property. I'm demanding immediate cancellation and rescission of all the fraudulent, forged, robosigned documents, assignments, notice of defaults and notice of trustee instruments recorded on my property XXXX XXXX Ct XXXX, CA XXXX recorded at XXXX XXXX XXXX XXXX. Respectfully, XXXX XXXX XXXX
11/04/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 78230
Web
I ask for your assistance under the Homeowners Protection Act of XX/XX/XXXX as Nationstar has failed to remove my Mortgage Insurance payment requirement. The binding contractual closing documents ( PMI Disclosure Statement ) reference LTV ratios of XXXX % and XXXX % -- no mention is made of any other LTV requirements or borrower initiated PMI removal procedures. Nationstar has not provided me with the annual written disclosures related to PMI cancellation, or the most current appraisal as required by the Homeowners Protection Act of XX/XX/XXXX, making it a clear violation of the law. Here 's a timeline of the events that transpired:XX/XX/XXXX : I called Nationstar and requested information on how to request PMI removal. Nationstar indicated that my current LTV requirement had to be 80 % or less. So, I started the request process. On or about XX/XX/XXXX : I submitted a PMI Cancellation Request. XX/XX/XXXX : I submitted an inquiry to request the status of the PMI Cancellation. XX/XX/XXXX : Nationstar responded indicating a XXXX % LTV was required and my current LTV was XXXX %. XX/XX/XXXX : I mentioned that my understanding was that my LTV requirement was XXXX % XX/XX/XXXX : I received an email that the LTV requirement for a single family home between 2 to 5 years from origination needed to be at XXXX % but my current LTV was is at XXXX %. ( This was wrong since they had not considered my current appraisal ). XX/XX/XXXX : I spoke to XXXX ( ID XXXX ) and she stated that the LTV requirement is XXXX % and my next payment would meet the requirement. With concurrence from her supervisor ( XXXX ) she assured me PMI would be removed. XX/XX/XXXX : I called the customer care department to inquire why PMI was not removed. I terminated the call as I was left on hold for XXXX minutes. XX/XX/XXXX : I called customer care department to inquire why PMI was not removed. I terminated the call as I was left on hold for XXXX minutes. XX/XX/XXXX : XXXX XXXX called me and provided all his contact information, including his extension number. He assured me he would look into the problem and return my call. ( Note : to this date he has not returned my call ) XX/XX/XXXX : Nationstar sent me an email indicating my request was under management review and I would be notified directly when a resolution would be reached. XX/XX/XXXX : called XXXX XXXX and left a message to return my call. XX/XX/XXXX : called XXXX XXXX and left a message to return my call. XX/XX/XXXX : called XXXX XXXX and left a message to return my call. XX/XX/XXXX : called XXXX XXXX and left a message to return my call. XX/XX/XXXX : Nationstar sent me an email indicating that my LTV requirement was XXXX % or below. My current LTV was XXXX %. Nationstart requested I submit another PMI Cancellation Request. XX/XX/XXXX : I sent another email to Nationstar indicating the poor customer service I received and questioning why I had to submit another cancellation request. XX/XX/XXXX : I called and spoke to employee XXXX requesting clarification and demanding to speak to upper management. She left me on hold for XXXX minutes and then said I had to wait 5-7 business day before receiving a response. She also mentioned that my LTV requirement is XXXX % as per XXXX XXXX guidelines.
08/06/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 90035
Web
To whom it may concern, I 'm filing a complaint based on illegal loan modification practices and violations to the California Bill of Rights ; that I 've endured through two separate non-federal banking institutions. The first one being Aurora Loan Servicing, which had processed my loan for modification and had completed terms to new payments and recapitalization of past due amounts in XXXX. Just before being able to execute the agreement, our loan was sold and Aurora Loan Servicing acquisitioned to another no-bank named Nationstar Mortgage. I was very distraught, after having gone through a lengthy loss mitigation battle with Aurora Loan Servicing only to be shuffled over to a much similar banking institution and I 'd simply had enough. I filed litigation action against Aurora Loan Servicing, which was dismissed after 11 months. Once my litigation action was dismissed I was forced to reapply for another modification with Nationstar Mortgage. I was preapproved for an " interest only '' loan which would last for a duration of ( 2 XXXX years. I 'm certain that this offer was predatory in nature and would not be beneficial for our future. This offer yielded us no tangible net benefit in paying off an approximate balance of {$900000.00} owed for the property. There are also multiple accounting errors that relate directly to padded escrow, as well as unexplained surcharges, fees and costs. I refused to accept such a nonproductive loan modification to simply pay what might as well be considered " RENT '' to Nationstar Mortgage in order to keep our home. I feel that the loan modification was designed to further abuse myself as well as my life partner, XXXX XXXX XXXX whose name is present on the title. Exhibit A " Predatory loan modification offer '' Nationstar has intentionally placed our loan in jeopardy of foreclosure, because we filed litigation action on the loan and they are now being bias in their decisions while reviewing our loan for the best possible options to retaining our home. Their process is non-transparent and they are seeking to benefit only themselves based on the last offer extended to our family in XXXX XXXX, XXXX. This matter is extremely discouraging, especially due to the fact we earn a handsome income and have the ability to compete our obligations on what we owe on the loan. We are seeking an inquiry to be conducted from your office as a last measure for justice and fair treatment. This matter is urgent due to the pending sale date set for XXXX XXXX, XXXX. I 'm certain that after review of the above mentioned loan there will be several violations that are identified within the confines of the California Bill of Rights, surrounding transparency, and Net tangible benefit, failure to review all possible options under loss mitigation, as well as discrimination and bias unfair business practices. Nationstar Mortgage, has failed to explore any programs relevant to our situation on any level of making Homes Affordable Programs ( MHA ), In-house/Traditional Modification etc. We implore your office to execute swift action in order to possibly assist our family in retaining possession of our home here in California and avoid displacement at the hand of another non-bank servicers abusive, illegal ways of doing business.
10/12/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • TN
  • 37620
Web
Hello, I am trying to get a fair mortgage modification, this is the XXXX bank that has owned my mortgage. I was in a predatory adjustable rate mortgage XX/XX/XXXX with XXXX XXXX Bank, I fell behind after the XXXX market crash, and in XXXX my income had been drastically reduced I applied for Make Home Affordable and was finally approved after 2 years!!! They modified my loan and it was a satisfactory situation. I made XXXX payments and then received a letter from my lender the loan would be Sold to XXXX XXXX XXXX, I was assured they would honor the modification in place, XXXX XXXX XXXX said I had to reapply and I was denied supposedly for not returning documents of course that is not true. They would lose every document I sent them over and over again. after arguing with them and repeatably resending applications. They sold my Loan to Nationstar Mortgage, and again the process started all over again fill out the loan modification documents over and over again. after another 2 years, They finally sent a letter stating I had been approved for and in-housemodification, that included arrears of over $ XXXX and its a adjustable rate loan. I only owed $ XXXX in XXXX when I received the Make Home Affordable modification. Now its XXXX its been almost 6 years of begging, arguing, document after document being sent to them they want me to accept a Loan Modification for $ XXXX payments of {$1900.00} and after 2 years the rate will adjust. I am XXXX getting ready to file for social security how could I possibly accept a modification with these terms. My house is only worth maybe $ XXXXif that. They send these Realtor 's by with their camera sticking out the window as they drive by and they really think thats and accurate Appraisal, its a XXXX XXXX a certified market analyses XXXX. XXXX Not a Certified Appraisal Report XXXX that is the only way they would know the true value of my home. ( The system is so XXXX the government bailed the banks out and we get stuck with this inhuman treatment I mean almost 6 years of this torture of trying to get the banks to give me a fair chance, if my home goes to the courthouse steps it will be sold for less than $ XXXX, they keep saying its not worth a bank foreclosing they would rather try to keep the home owner in their home, if thats true why has it taken this long to get a fair Modification with XXXX banks, is there any justice at all I hate the system I hate what its done to me and so many other homeowners its really a true shame the system works this way ... They should pay me for all the hell they have put me through .. ... I am a fighter thats why I have tried for so long to be treated fairly, I think I am fighting a losing battle the Bankers have to be so greedy and just keep foreclosing and taking homeowners only security they have their home ... I have no idea what I will do if I lose my home I have no where to go. This is a brief outline of what has taken place with myself and these XXXX Large Banks, XXXX and now Nationstar Mortgage. I truly could write a book on the dishonest things they have done to me and many othersthe unfair tactics they use ..., I am probably XXXX the lucky ones, at least I have managed to fight them off for this long ... Tired and so disappointed in the system ...
01/08/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 34293
Web
***Nationstar is now guilty of additional fraud and intentionally misleading a government official by filing false information in a Government report. *** FIRST LIE ~ " Please note that we are unable to attest to any actions of the prior servicer. '' ~ They have a full accounting of every action that happened, every date, signature and payment. They are FULLY aware the first loan was generated with dishonesty and a fraudulent HUD/Truth in Lending Statement because they told us. SECOND LIE XXXX " Overall, no errors were identified during the course of our investigation. '' This is a flat out lie. They KNOW we have a false HUD. They KNOW this loan was obtained using fraud and they also know it is not valid and needs to be written off. This is simply a desperate attempt to escape the inevitable. THIRD LIE ~ " Escrow shortage '' ~ Every payment has been made and most of them were substantially higher than we were told in the loan disclosure process. This has been a criminal scam from day XXXX. I am amazed at the lying, fraud and intentional cover-up I am witnessing now. FOURTH LIE XXXX " They provided evidence of a crime and presented it as evidence of innocence. ... See XXXX prior service EA '' The attached form clearly shows a monthly payment of XXXX {$500.00} less then the XXXX XXXX payment of {$1300.00}. It is amazing that they have the ability to lie while presenting proof of guilt. That shows how far out of control this company is. No fear of anyone, especially the CFPB. FIFTH LIE ~ " Please reference the enclosed Escrow Analysis dated XXXX XXXX, XXXX, which reflected an Escrow Shortage in the amount of XXXX " Every payment was made on this loan yet, somehow, we were over 1 year behind in escrow? They know why and this is more evidence of the crime. SIXTH LIE XXXX " Our records indicate that you also spoke with a representative on XXXX XXXX, XXXX, who confirmed the aforementioned to you. '' ~ Their customer service is intentionally unhelpful and they were dishonest and breaking several laws when I spoke with them. Once they identified the fraud and the crime it was their LEGAL OBLIGATION to correct it by writing it off and apologizing. Since that date all we have seen is crime and cover-up and, obviously, lies, lies, and more lies. They have harassed me, abused me, and sent people by to embarrass me by hanging notices on my door, with no legal right to collect. Summary ~ IT IS 100 % ILLEGAL to profit from a criminal act. These companies have broken so many laws it 's tough to keep track of all of them. ADDITIONAL FACTS ~ IT APPEARS TO BE A CRIMINAL ENTERPRISE I believe all of these other fraudulent activities are part of their long term business plans. They are too consistent and too well organized to be accidents. Huge escrow errors send the consumers scrambling and make them unable to pay the payment. Next, the servicer fails to help intentionally. These organizations are full of people with XXXX Degrees. We have to believe that A ) None of them can do any math, even the most basic or B ) It 's intelligent people perpetuating a criminal fraud on helpless, unsuspecting consumers. IF they are simply inept, excuse " XXXX '' does not exempt them from legal compliance nor does it protect them from prosecution and fines.
10/13/2017 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • CA
  • 90740
Web
Every lawsuit agreement between the Regulators and XXXX have not been kept on my XXXX ' origination. Instead I 've encountered continued abuses. It appears that XXXX XXXX XXXX SOLD to Nationstar a Bill of Goods. And at the Same time transferred Servicing to " XXXX '' this caused massive DUAL Servicer 's and 5 Claims to " who '' was the Investor. NONE of this makes sense. XXXX was found to have not transferred therefore breaching the Deed of Trust. XXXX went to XXXX XXXX XXXX then XXXX XXXX XXXX stated that Investor was XXXX XXXX. However at the same time SOLD to Nationstar. Nationstar said they were " owner '' two of the hired attorney firms stated NO that is not true. Nationstar then switched gears and stated they were the Servicer - transferred from XXXX XXXX XXXX. However XXXX transferred to XXXX for over two years. This also caused massive confusion that resulted in outrageous conduct from every angle. Nationstar then stated they SOLD to XXXX XXXX. However under XXXX own requirements this was impossible. As this was during a BK Stay and made this Assignment by FAKE Persons at XXXX XXXX. Not even real persons acting outside of all CA LAWS. Now a continued dual pattern acting as if they were going to rewrite ; then broke into my home causing total ruin. At the same time their XXXX XXXX Attorney firm ( the 4th firm hired two refusing and the other shut down for illegal foreclosure work ) now XXXX XXXX attempts to conduct HIDDEN SALE DATES and continues to harass by not mailing to home or homeowner. AT the same time raised up threats to harm and sent men to stalk at her house peaking into her windows. XXXX acted without any directions and stated they did not have to wait for any instructions. Now hear forced into a BK and fraud presented to the Federal Courts. Now coming out of FED Court - a new attorney firm SUB OF TRUSTEE assigned again as XXXX XXXX XXXX. This firm has used a false affidavit that was not accurate on the last NOD filed to again jump past the CA LAWS. Filed the NOD using defective and false affidavit. Then furthering the abuses by publishing personal information on XXXX web site. They published my Full Name, Address, wrong figures, and Slandered my Reputation ; and PUBLISHED MY ENTIRE ACCOUNT NUMBER TO THE WORLD. A letter was sent to cease and reverse the Notice of Sale and XXXX. However a Sale was set on Calendar for XX/XX/XXXX. They moved it on Calendar to XX/XX/XXXX to look into the details raised. A Letter was sent Certified Mail however it was never answered. A CA DBO complaint was filed. NO Answer. A XXXX CFPB complaint was filed NO Answer : A CFPB a non answer to nothing raised. AND theXX/XX/XXXX Sale Date caused MY OTHER PROPERTY TO BE STOLEN. A Deed Theft Ring is stealing Properties having been with no real underlying owners over 10 years, and with a Sale Auction Date. However on the Date of the PROPERTY Theft I had no sale on my other home however the Title Records shows " this '' property had a Posted Sale and it appears that is why my XXXX XXXX dollar home was STOLEN. Now I explained to Nationstar, Sent an EMAIL to Executive Staff including speaking to XXXX XXXX AND sent Email to XXXX XXXX to inform him. Now again spoke to XXXX and nobody has answered the topics at hand.
09/16/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • NV
  • 89052
Web
I applied for assistance in saving my home with my servicer Nationstar Mortgage. They have denied me for a loan modification ( XXXX/XXXX/2015 ) stating my Net Monthly Income is not sufficient to service my debt. They state my gross income is XXXX per month and my net income is only XXXX per month. This net income is not correct. They made an error in the review and are now refusing to correct the error and properly review me for assistance. I am a tip earner and my tips show on my pay stub in a separate location from my regular pay. However, Nationstar is refusing to use them in my net income. The year to date net income shown on my pay stubs only reflect what my employer pays me for my base pay. The tips are not included in that year to date on my pay stub. They need to be added back into the year to date to get my TOTAL net income. Nationstar is only using my " base '' net income paid to me by check. They are excluding my tips from my net income simply because those tips do not show in my year to date net income at the bottom of my check. I have explained this to them now several times and their underwriter refuses to correct their error. If anyone looks at the year to date totals at the bottom of my pay check, you can see the tips were deducted from the gross income along with the payroll and taxes. The year to date total gross is accurate, but the net only pertains to what my employer paid me by check for my base pay.This is an error in underwriting and my attorney has pointed this out to a manager at Nationstar. The manager agreed with me and sent my file back to underwriting stating an error was made in the review and that my net income used in the review excluded my tips which should have been used. My net income is not XXXX per month but closer to XXXX. Underwriting came back stating they were not going to correct the error and they are still denying me and refusing to even look at the issue. They state the decision stands and they refuse to correct my net income to what shows on my pay stubs. This is ridiculous and I can only come to the conclusion this is being done on purpose to evade reviewing me for assistacn save my home. My tips are shown as a deduction to my gross monthly income because my job does not pay me my tips. I receive them in cash while working. It is common sense that there is no way someone can have a gross monthly income of XXXX and a net income of XXXX. There is obviously something missing. It 's my tips!!!!! I was told I was denied for a loan modification because my net income is too low and I am unable to service my debt/expenses. This is not true. My servicer is ignoring my tips on my pay stubs when calculating my net income. I am not sure why they refuse to count my tips in my net income. They show on my pay stub and we have explained this to a manager named XXXX ( XXXX/XXXX/15 ) who also agrees with us. This is the second time Nationstar 's incompetent underwriting refuses to count my tips toward my net income. They count it toward my gross income. It 's not complicated and I believe Nationstar is simply doing this to purposely evade reviewing me for assistance. This is the second time I am applying for assistance and the second time Nationstar refuses to properly underwrite my paystubs.
12/27/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • MN
  • 55118
Web
I have had a mortgage with NationStar since XXXX, and refinanced the loan about XXXX XXXX. I have always paid my own property taxes from the very beginning, and when I refinanced I did not sign any papers allowing NationStar to collect property taxes from me monthly. In XXXX of this year, XXXX, NationStar.. now renamed Mr. Cooper, paid my property taxes for me. At the same time, I paid my property taxes also. I received a bill in XXXX saying I owed Mr. Cooper for the money they sent to the county to pay my property taxes. I reimbursed them the entire amount. So that means my property taxes were paid in full for the full year because I already paid them also. Ever since XXXX XXXX I have been billed every month for the property taxes and I have been trying to work out my getting off having to send in the property taxes to them. They claim since my mortgage is less than five years old, and that I dont have 20 % equity built up on the property that I have to escrow but when I bought the property, I put down originally 25 % or so. I have been paying every month what they are saying I owe them, but from XXXX to about XXXX they have been keeping ALL the money I send them in an UNAPPLIED account. My statements every month reflect this. This has caused them to report me as being late or not paying my mortgage, which has caused my credit score to drop a lot. I am looking at buying a new home, but no one will give me a new mortgage because my credit score is so low. I have proof that I have paid everything they have asked for, which is way too much since my property taxes are already paid for the year. Here are a couple of examples of my working with them to clear things up but it just always gets worse : 1. In XXXX they started off saying that I should just pay the amount requested, and their computers would adjust everything and then I could be taken off having to pay escrow. So I sent in the amounts requested, they took the amounts and put the money in an unapplied account and then nothing happened. Except that I get a bill the next month asking for more. 2. In XXXX I called them and it looked like I finally reached someone who understood what was happening, and they said to send in the full amount requested, but send separate checks. On one mark it apply to principle. On the other mark on the check apply to escrow. I just received my loan statement for XXXX and it shows that they put the check that was going to principle in the partial payment - unapplied account and the other check is not shown anywhere, maybe it was put in escrow, I cant tell. I have literally called Mr. Cooper twice or more every month since XXXX, and whenever I call I have to start all over from the beginning explaining what is going on. They do not have dedicated account representatives and they tell me no one is available to handle this from beginning to finish. They always want to just put in a request that I be taken off escrow. I need help with this badly because I really need to buy another house. Id like to be taken off escrow for this mortgage and reimbursed for the extra money that is there. I want a full accounting of the money Ive sent in to them, and of course I want my credit score fixed immediately. Sincerely, XXXX XXXX XXXX
09/07/2018 Yes
  • Debt collection
  • Mortgage debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 95076
Web
Dear CFPB, ENCLOSED you will find a QUALIFIED WRITTEN REQUEST AND COMPLAINT, DISPUTE OF DEBT under FDCPA and VALIDATION OF DEBT LETTER and TILA addressed to MR COOPER/NATIONSTAR, XXXX XXXX XXXX XXXX XXXX OF XXXX XXXX XXXX AND XXXX XXXX XXXX. I want to report that XXXX XXXX XXXX has filed ANOTHER a fraudulent Notice of Trustee Sale, ENCLOSED, at the XXXX County Recorders Office on my property XXXX XXXX XXXX XXXX, CA XXXX. FORECLOSURE IS scheduled for XX/XX/XXXX. MR COOPER/NATIONSTAR, XXXX XXXX XXXX XXXX XXXX OF XXXX XXXX XXXX and XXXX XXXX XXXX have committed IDENTITY THEFT by using my name, social security, private and personal information to create account # XXXX without my consent and authorization, in clear violations of my consumer protection rights under FDCPA, FTC, FCRA, TILA, RESPA and CA Rosenthal. These entities are UNKNOWN TO ME. There are no signed agreements, No contracts No business relationships between myself and these entities. No Disclosure, No Consideration, No Lawful Terms & Conditions, No Signatures of both the parties in interest. To carry out this unlawful foreclosure these entities have recorded many forged, fabricated and fraudulent documents including notice of defaults, notice of trustee sales and assignments of deed of trusts. ENCLOSED you will find the Three Assignments of Deed of Trusts Recorded on my property at the XXXX Country Recorders Office. Enclosed you will find XXXX COUNTY CIVIL GRAND JURY AUDIT title " Integrity of Land Records in XXXX County '' conducted by XXXX XXXX, Certified Mortgage Fraud Forensic Analyst. These are some of Ms XXXX 's preliminary findings identified the following : You have robo-signers galore ; fraudulent assignments ; unauthorized substitutions of trustee ; MERS fraud ; and a host of violations of California statutes. XXXX, XXXX. Letter to XXXX. XX/XX/XXXX. XXXX. In her expert opinion : Innumerable negative externalities result from this errant behavior, e.g., due process violations ; wrongful foreclosure ; wrongful displacement and homelessness ; clouded and unmarketable titles ; uncertainty in real estate transactions ; devaluation in property values ; erosion of the tax base ; social unrest ; undue burdens on social services and welfare programs ; increased crime ; vacancies ; neighborhood blight, etc. the price of which is paid at the local level. XXXX, XXXX. Letter to XXXX. XX/XX/XXXX. XXXX. In conclusion, I hope the XXXX County Recorders Office and the XXXX County District Attorneys Office work together to identify means by which fraudulent robo-signed documents can be identified early by the County and reported to the District Attorney to stop fraudulent foreclosures. In addition to start implementing California Penal Code section115.5 ( Forging, Stealing, Mutilating, and Falsifying Judicial and Public Records and Documents ) which provides for statutory penalties up to {$75000.00} for filing with the County Recorder fraudulent documents relating to the title of or security interest in real property. I'm demanding immediate cancellation and rescission of all the fraudulent, forged, robosigned documents, assignments, notice of defaults and notice of trustee instruments recorded on my property. Respectfully, XXXX XXXX XXXX
12/27/2017 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • FL
  • XXXXX
Web Servicemember
NEW EVIDENCE ~ A NOTE FOR NATIONSTAR / MR COOPER / XXXX XXXX / XXXX XXXX / XXXX XXXX / XXXX XXXX / XXXX XXXX / XXXX XXXX / XXXX XXXX ... AFTER 2 YEARS OF SEARCHING ... THE PERSON THAT WROTE THIS FRAUDULENT LOAN IS WILLING TO TESTIFY ON MY BEHALF ... AGAINST YOU : ) ~ ***If you violate RESPA, you can be on the hook not only for potentially millions of dollars in damages and attorneys ' fees, but you also may face criminal penalties. XXXX REMINDER ... YOU HAVE ALREADY VIOLATED RESPA OVER AND OVER AGAIN ... LIST ATTACHED ~ MR COOPER HAS ONCE AGAIN PROVIDED A FRAUDULENT HUD STATEMENT ... MR COOPER HAS ALSO CONFIRMED IN WRITING THAT THEY STOLE 2 HOUSE PAYMENTS FROM ME IN THE PAST 90 DAYS, HELD THEM IN AN INTEREST BEARING ACCOUNT, AND ONLY REFUNDED THE MONEY AFTER 2 SEPARATE CFPB COMPLAINTS ... WE HAVE HAD OVER 60 NEW CFPB COMPLAINTS IN JUST THE PAST 2 WEEKS ... THEY HAVE A CRIMINAL SYSTEM THAT WILL SURPASS THE 18,000 COMPLAINT MARK, AND NONE OF THEM HAVE BEEN ANSWERED WITH COURTESY, COMPASSION OR COMPLIANCE ... WE HAVE CONFIRMED LOAN ORIGINATION FRAUD ... WE HAVE CONFIRMED EMBEZZLEMENT ... WE HAVE CONFIMRED MAIL, WIRE AND COMPUTER FRAUD ... WE HAVE CONFIRMED XXXX XXXX APPROVED ENDORSED AND COACHED THE XXXX TEAM ... MR COOPER CAN NOT PRODUCE THE REQUIRED LOAN DOCUMENTATION ... WE HAVE ALREADY CONFIRMED WITH OUR WITNESS THAT THEY DO NOT EXIST ... AND THEY HAVE CONFIRMED THE LOAN IS FRAUDULENT AND NEEDS TO BE CANCELLED UNDER THE RESPA. IN THE MEANTIME, WE ARE ONCE AGAIN ASKING FOR THE RECORDINGS, NOT A TRANSCRIPT, OF MY LAST 2 PAYMENTS WHICH WERE STOLEN ... AND WE WILL PROSECUTE THIS THEFT .... IN ADDITION, WE HAVE NOTICED THAT OUR PRINCIPAL IS BEING STOLEN CONSISTENTLY AND THE LOAN IS NOT GOING DOWN ... THIS IS IN ADDITION TO THE CONFIRMED PAYMENTS THAT WERE STOLEN AND USED FOR 60 DAYS WITHOUT MY KNOWLEDGE ... THIS IS COMMON ... THESE XXXX DO NOT FOLLOW THE LAW AND THEY THINK EVERYONE 'S MONEY IS THEIR 'S TO USE AND MISUSE. I HAVE SEEN ORGANIZED CRIME, XXXX XXXX, THE XXXX, DRUG LORDS AND CORRUPT BUSINESSES AND NOTHING PREPARED ME FOR THESE XXXX. *** OTHER VICTIMS THIS MONTH ~ # 1 ... STOLEN PRICIPAL ~ " Paying my mortgage on line, it stated my mortgage will go up almost { {$200.00} } more per month beginning XXXX, due to a shortage with my escrow. However, when I called customer service to get an explanation on how my account is negative ( when I have not missed a payment ), along with me reviewing the payment history on my account, it shows there are SEVERAL large payments that were not posted to my mortgage and went to " unapplied funds '' and a " lender paid expense ''~ VICTIM # 2 ~ " I have a 30-yr fixed mortgage with Mr. Cooper ( formerly Nationstar ). On XXXX, Mr. Cooper deducted my monthly mortgage payment, as my account was set to auto draft. However, the amount taken was almost { {$900.00} } more than shouldve been taken out. I logged on to XXXX and found the source of the problem the escrow analysis was completely wrong '' ~ 17,819 CFPB COMPLAINTS AGAINST NATIONSTAR ... PLEASE ALSO NOTE THAT THEY DO NOT PROVIDE A WRITTEN RESPONSE SO THE PUBLIC CAN NOT READ THE RESPONSE ... THEY USE ATTACHMENTS WHICH HAVE CRIMINAL VIOLATIONS IN THEM THEY HOPE NO ONE SEES OR PURSUES ... COMPLAINCE IS NOT EVEN A THOUGHT HERE
04/15/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • FL
  • 334XX
Web
We presented a complaint on XXXX XXXX here at the Consumer Finance Protection Agency Case number : XXXX. On XXXX XXXX XXXX XXXX XXXX, exactly 27 days before our trial decided to file a motion to substitute party plaintiff and throwing our case to Nationstar Mortgage LLC as the " new '' plaintiff. For five years our case have been bouncing from XXXX, to XXXX, to XXXX XXXX XXXX and have changed law firms over and over again. They keep us in constant stress and keep avoiding to help us as mandated by the Government. Here is again our case : On XXXX XXXX XXXX after several months of paperwork we closed on our home with XXXX XXXX. I was asked to sign hundreds of papers with little or no time to review any of them. At that moment I was pressured to get the closing done. We provided XXXX % of the value of our home and our mortgage was {$1400.00} plus a MIP of {$390.00} or {$1800.00} per month with an interest rate of 2.5 %. By the end of the fifth year payments blew up to {$2800.00} plus {$390.00} of MIP to {$3200.00} per month. Just the mortgage grew XXXX %. During that process XXXX sold our mortgage to several other banks including XXXX XXXX XXXX and XXXX XXXX XXXX. Before the XXXX % increase in our mortgage payment came through we requested XXXX XXXX XXXX to refinance and their response every time was " you are paying on time we ca n't help you ''. We kept on calling until one XXXX XXXX XXXX representative stated that the reason they were unable to help us was because we were current with our payments and we needed to be in default for them to be able to help ''. Based on those instructions we defaulted and 60 days later re-applied through the Home Affordable Refinance Act three times. Even thou we fulfilled XXXX % of the criteria XXXX refused to refinance and proceeded with a foreclosure. Since we found the whole situation building up against us we hired an attorney and we did a compliance stress test of our mortgage with a certified reputable Loan Analyst for the RESPA and TILA and the result stated that the mortgage generator and its successors violated many RESPA and TILA federal and state statutes. We filed a counter claim at the court stating that not only the mortgage note are unforceable due to direct violations of TILA but also of the HOEPA and failed to deliver a notice of acceleration to us the homeowners violating the Federal Debt Collection Practices Act and also XXXX XXXX XXXX breached the mortgage agreement by force placed insurance in an amount in excess of that required under the mortgage. The mortgage also understated the finance charges and annual percentage rate violating the Truth in Lending Disclosure Statement at the time of closing. To top all that we requested a Home Equity Line of Credit for {$100000.00} which XXXX XXXX XXXX provided even though our home did n't have enough equity. Throwout the life of the HELOC we paid it in full several times and XXXX XXXX XXXX kept on lending us money even there was not equity to support that loan also known as predatory lending practices. Even after XXXX XXXX XXXX tries to foreclose in our primary residency and put our family on the street, we made and arrangement to pay the {$110000.00} HELOC and we satisfied that mortgage on XXXX XXXX XXXX.
02/02/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 94132
Web
To whom it may concern, I am writing this complaint in an effort to get help with an unethical foreclosure attempt. Over the past several months, I have made many attempts to contact Nationstar Mortgage Company to resolve any and all arrears and to bring my mortgage loan out of default. However, they have continually refused my payments. Each Nationstar representative that I have spoken with has stated, " The company needs to do a loan revaluation to provide me with an 'accurate ' figure for payment and reinstatement of my loan. '' I have yet to receive said figure or any contact from Nationstar Mortgage. Other than, my normal monthly statement. Which raises another point, I have brought it to the attention of Nationstar Mortgage that there is an $ XXXX+ discrepancy in the amount of money that is stated on my monthly statement and what the Nationstar representative told me was an 'estimated ' figure of arrears. To date, I still have not received any accurate data on what is owed nor has Nationstar contacted me with reinstatement information. I would like to add, it is common knowledge that the longer the mortgage company takes to give me reinstatement information and figures, the amount of money owed and the accruing interest grows astronomically. Another troubling issue, for the past few months, I have been receiving 'Notice of Default ' letters from a company called, " XXXX . '' To which, Nationstar Mortgage has denied any knowledge of or involvement with. When I called the Nationstar Mortgage to address the Default letters, I was told, " The letters must have come from a third party. '' Though, the Nationstar representative did inform me that I was definitely in default. However, I have never received any 'Notice of Default ' or 'Foreclosure ' correspondence from Nationstar Mortgage. Additionally, It has come to my attention that Nationstar has secretly raised the interest rate on my 'FIXED ' mortgage loan from 2 % to approximately 8 %. This was also done, without my knowledge or ANY prior written notification. I am formerly requesting that Nationstar Mortgage Company use ethical business practices, respond to the above complaints and the following requests : 1 ) Contact me promptly with an accurate payment figure ( minus any overages ) for reinstatement of my loan, bringing my loan current and out of default. 2 ) Provide me with all letters of Foreclosure and/or Notices of Default. 3 ) Provide a copy of the original Promissory Note that acknowledges Nationstar Mortgage as the legal lender. 4 ) Give good cause as to why the company has raised the interest rate on a 'Fixed ' rate mortgage loan and show a detailed account of any corrections from the date of change. I have repeatedly tried, in good faith, to resolve my loan arrears. I would like to add that I have several people who are dependent upon the shelter my home provides -- my son, his fianc, my grand-daughter, grandson and his fianc, as well as my great grandson. XXXX. I am not looking for sympathy, only fairness and the chance to save my home that my family has lived in for over 50 years. Additionally, It would put my family in a grave hardship, if we were to lose our home to unethical business practices. Sincerely, XXXX XXXX XXXX
05/11/2018 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • TX
  • 78653
Web
On XX/XX/XXXX at XXXX XXXX I called Mr.Cooper's/Nationstar Mortgage to ask for a reinstatement amount for my mortgage. The representative called me back XXXX XXXX we spent 38 minutes on the phone only for the representative to tell me they couldn't give me a reinstatement amount because Mr. Cooper needed to order it from the legal department they told me to call back in 4 days. I called XXXX XXXX on XX/XX/XXXX. I was told they we're still unable to provide me with a reinstatement amount because the legal department was closed for XXXX XXXX XXXX XXXX XXXX XXXX.I called back on XX/XX/XXXX at XXXX XXXX and I was told by the consumer service representative that I had to pay {$10000.00} to reinstate my loan and for my loan to be paid to XX/XX/XXXX. The gentleman took several minutes to calculate the reinstatement amount and he told me the amount for reinstatement was {$10000.00}. I ask how much of that was legal fees and he said {$0.00} because the loan was in collections and not in foreclosure I confirmed that my payment that day ( XX/XX/XXXX ) would pay my mortgage until XX/XX/XXXX. I paid the reinstatement amount the same day XX/XX/XXXX. I was told when I called back at XXXX XXXX XX/XX/XXXX the payment was received and confirmed again my payment paid my mortgage up to XX/XX/XXXX. An automated voicemail left a message my XX/XX/XXXX payment was due. I called back immediately and the representative told me she didn't see the XX/XX/XXXX payment posted but she couldn't do anything about because it was a Saturday and I would have to wait for Manager on Monday. I called back Monday the representative again tells me my mortgage in paid until XX/XX/XXXX. After doing this a few times and trying to resolve the issue I filed a CFPB compliant on XX/XX/XXXX. However, the response by XXXX XXXX on XX/XX/XXXX states she would reverse the XX/XX/XXXX payment to go back as a mortgage payment because on XX/XX/XXXX 10 days after I was given and paid my reinstatement amount I was charged {$1300.00} in legal fees. As of today ( XX/XX/XXXX at XXXX XXXX ) according to XXXX in the XXXX, Arizona the mortgage payment has not been reversed. Due to the fact the original CFPB compliant response didn't respond at all to my complaint that Mr. Cooper told me the wrong reinstatement amount and included legal fees after the reinstatement amount was given and paid, which isn't legal. I filed another XX/XX/XXXX, but the response was the same Mr. Cooper didn't respond to the complaint. In fact, they started the response back to me with " You called to inform Mr. Cooper you would be paying {$10000.00} reinstate your account. '' This is incorrect in order to reinstate any loan, the mortgage company has to inform the client ( me ) how much is due in a lump sum to reinstate the account, which has to include legal fees. I have requested that Mr. Cooper produce the recorded conservation ( s ) regarding the reinstatement especially the conversation on XX/XX/XXXX at XXXX XXXX where the representative calculated the reinstatement and confirmed there wasn't any legal fees. Mr. Cooper has refused to give me the recordings, which clearly prove I'm telling the truth. I'm only filing this because this is the only way I get a response from Mr. Cooper.
04/18/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • GA
  • 303XX
Web
Please keep in mind that I am a XXXX, who is extremely knowledgeable about RESPA and other consumer credit/mortgage related matters/laws [ See, e.g., XXXX v. XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX ( XXXX XXXX ), in which I was plaintiff 's counsel ] and have successfully litigated many such claims. The details of my saga are best explained in the attached documents, but the following is a very short summary : the servicing of the loan on my primary residence, which I 've had for 18 years, was transferred in or around XXXX XXXX from XXXX XXXX to Nationstar Mortgage. For the most part, everything went fine at the outset - I signed up for Nationstar 's auto-pay system by providing my banking account info., and the first few payments were made without a problem - and I have all kinds of documentation, screenshots, etc. to support this. After a few months, despite having plenty of money in my banking/payment account, I noticed via my online Nationstar account that my payments were being reversed - payments that were timely submitted and in full for the complete amount due. I inquired about this on countless occasions, sent countless Qualified Written Requests per RESPA ( via fax, email, online and 1st Class Certified USPS Mail ), detailed disputes and inquiries, etc. Some of my correspondence was acknowledged and responded to, and promises of correction were made. But I never received legally ( or otherwise ) adequate responses/explanations, no corrections were ever made and my most recent QWR - sent via Certified Mail, fax and email - on XXXX/XXXX/XXXX, wherein I detailed my situation at length, enclosed copies of many of the previous exchanges and offered to tender payment - was not responded to, despite having USPS Certified Mail Return Receipts, fax confirmations and email confirmations of receipt by Nationstar. Then recently ( XXXX-XX/XX/XXXX ) I began receiving inaccurate statements and notices re : alleged late/non-payments, etc. And to add insult to injury, today ( XXXX/XXXX/XXXX ) I received a letter ( dated XXXX/XXXX/XXXX ) from Nationstar informing me that my HAMP mortgage modification - FOR WHICH I NEVER APPLIED NOR REQUESTED, NOR WOULD I WANT OR SEEK - was approved! It also mentioned foreclosure of the property, yet I have received no notice of any foreclosure proceedings, publications, demands for payment ( from any law firm or third party ), etc. So not only is my account not in default whatsoever, but if they are pursuing foreclosure, they are certainly failing to comply with Georgia state statutes regarding foreclosure procedures, etc. In sum, Nationstar has been grossly negligent, if not acting intentionally, in the handling of my loan, my inquiries, disputes, etc. and has wholly and repeatedly failed to comply with numerous federal and state statutes - including, but not limited to, the Real Estate Settlement Procedures Act and Regulation X ( and CFPB rules ). As such, it owes me money for statutory damages, actual damages and attorney 's fees and needs to correct my account/loan info. ASAP! It should also not transmit any derogatory information to any credit reporting agency. Please see attached documents, which are just SOME of the many I have pertaining to this matter.
04/03/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • WI
  • 53188
Web
My original mortgage for this property was from XXXX Mortgage in XXXX of XXXX. It was shortly thereafter sold to Nationstar. There customer service and collection tactics have always been questionable. I had a grace period on my loan and since my husband gets his XXXX on the XXXX Tuesday of the week our payment was always sent after that date. They would begin calling on the XXXX of the month even though that was the due date. They were robocalling some times XXXX10 times a day. Most of the time there was never anyone XXXX XXXX of XXXX we were contacted from a representative from Greenlight Loans. They never identified themselves as having any affiliation with Nationstar and in fact I was very vocal with my discontent with Nationstar.They charged us XXXX in as in closing costs and it was not until the first payment was to be made that I found out that it was the same company. I was out of work for a period of 9 months and my husband had a XXXX XXXX and began experiencing some financial difficulties. We reached out to them in the fall of last year and they refused any assistance. We were trying to make arrangements to pay the property taxes. When someone from Nationstar actually was on the line they refused so speak to my husband even though prior authorization had been given and he is a signer on both the mortgage and the title. At XXXX point they told him that I needed to fill out a form which was to be found on their website. When I tried to locate it could not be found and was later told that there is no such form. My husband is XXXX XXXX XXXX and I work during the day and there incessant calling up and past beyond XXXX is very problematic. I was receiving XXXX mailings a week from them. They ended up I believe paying the taxes although I have been unable to receive any confirma- tion. They changed our payment amount in XXXX from XXXX per month to over XXXX a month. For years I always paid an additional amount on my loan. I was sending in XXXX every month and every month when they called I would alert them to the fact that that money should have been applied to the payment. I stopped sending in the additional money because they started sending me checks back for the amount of the overage even though they claim I am behind. I am getting very leery of sending them money as I do not know where the funds are being applied. At XXXX point they indicated that the payment change was due to a balloon payment-that the loan had matured. The documents that I signed did not reflect any such thing. I have on more than XXXX occasion, both verbally and in writing asked for a breakdown of how my payments have been applied, the monies pa paid for the property taxes and for a copy of my entire service file. To date, nothing has been received. I am also receiving statements that do not reflect the amounts that they have indicated are in their suspense account. This incorrect reporting is being reported to the credit bureau and is inaccurate information. I know that I am still behind one month and I am doing my best to get this situation under control but I need to get the payment back down to the amount which I can afford and I need to be assured that the monies that I am sending in are being properly applied.
04/12/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CA
  • XXXXX
Web
A letter dated XXXX/XXXX/XXXX from XXXX XXXX ( on my behalf ) was sent to Nationstar Mortgage LLC, with XXXX straightforward questions. These XXXX ( XXXX ) questions are numbered XXXX through XXXX, and are listed as " Addendum '' on Page XXXX of this letter. ( Attached ) Nationstar Mortgage LLC sent a reply dated XXXX XXXX, XXXX ( attached ), which did NOT answer, or not so much as even respond to ANY of these XXXX ( XXXX ) questions. Moreover, the reply includes an attached 'Detailed Transaction History ' listing over XXXX unexplained and unjustified transactions, of which some involve FEDERAL FUNDS, given to Nationstar Mortgage on my behalf, as part of a state run program called Keep Your Home California ( KYHC ). These unexplained and unjustified transactions to my mortgage account, totalizing over XXXX, occur over a relatively short period of time of only 19 months from XXXX XXXX to XXXX XXXX. I have a right to know how these funds were ultimately used. 'Descriptions ' of these over XXXX transactions include : " ADVANCE '', " ESCROW ADVANCE '', '' RECOVER ESCROW ADVANCE '' " NEW LOAN NON CASH '', " FORBEARANCE ADJ '' " RECOVER ESCROW ADVANCE '', '' PMT FORBEAR SUSP '', " CORP ADVANCE ADJ '', " CORP ADV DEFERRED '', '' NON CASH FEE ADJ '', " PMT CORPORATE ADVANCE '', AND " MISC ADJ '' and require further explanation and justification, as they are confusing at best, and do not even so much as address the very simple and straightforward first question : " 1. Who paid my monthly mortgage payments for XX/XX/XXXX thru XX/XX/XXXX? " Lastly I sent Nationstar Mortgage LLC my XX/XX/XXXX payment in the form of XXXX ( XXXX ) money orders by certified US mail. I made copies of the money orders BEFORE I sent them, and I ordered copies of the 'processed ' money orders from XXXX AFTER Nationstar Mortgage illegally forged the money orders. To be clear, Nationstar Mortgage employees and their associates intercepted my money orders and forged them for their personal benefit, which is blatantly criminal behavior. I provided copies of the money orders before the forgery, and copies of the same money orders after the forgery, as well as copies of the US Postal Service tracking information, including the signature card which verifies Nationstar Mortgage LLC received the XXXX ( XXXX ) money orders. I also provided a copy of the police report which was filed. XXXX ( XXXX ) Nationstar representative ( XXXX XXXX ) has already acknowledged that the XX/XX/XXXX payment was received, and another Nationstar employee ( XXXX XXXX ) has subsequently acknowledged that the Nationstar employee ( s ) involved were reprimanded. However, in the reply letter, Nationstar Mortgage now denies any involvement. This is outrageous! I subsequently sent Nationstar Mortgage LLC copies of the XXXX ( XXXX ) money orders BEFORE the forgery, and copies of these same money orders, showing the forgery, as well as U.S Postal Service tracking information as solid evidence that Nationstar Mortgage DID in fact receive my XXXX XXXX payment, and forge these money orders. A police report was filed and the criminal investigation is ongoing regarding the forgery of my XXXX ( XXXX ) XXXX Money orders used to make my XXXX XXXX Nationstar Mortgage LLC.
05/01/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 93726
Web
To whom it may concern : I have lived in the XXXX area for 35 years. I bought my home 12 years ago and have really felt blessed living here. I am a XXXX and have been in the XXXX field for over 20 years. I also XXXX and my wife just began working as a XXXX. In addition to our professions, we also volunteer our time helping with fundraisers for the school ( we love kids ) and also our church, and with events geared towards helping the needy in our area too. We are active assets to our community, but we are now in need of some help ourselves. Due to some unfortunate circumstances and our lender 's unwillingness to cooperate, we are in danger of losing our precious home ... it is scheduled to go up for sale on XXXX/XXXX/XXXX!!! There have been problems with this loan from the beginning. I was lured into refinancing this property to take advantage of the equity that had built in this property when the market was skyrocketing in the XX/XX/XXXX 's. I was put into a " stated income '' loan and nothing was explained to me about the terms of this loan. I was n't very experienced with all the mortgage options out there, and I feel I was taken advantage of when they put me into an option ARM. I did n't know what that was or what it meant ( that my interest rate and payment could and likely would increase!! ). I was handling the mortgage until I lost my emergency teaching credential around XX/XX/XXXX. I started missing payments, but I would find a way to catch up or at least stay out of default ; I struggled doing this for over 4 years just trying to honor my commitment to pay for my home. I finally contacted XXXX XXXX XXXX for help. I applied for a modification, but I was put on an endless cycle of missing paperwork for months, until I was offered a solution that was just a reset of the same predatory loan ( high interest rate that 's adjustable and a high payment ). Again, it was n't explained to me, but I had to accept it to avoid losing my home. I made the payments as long as I could until XX/XX/XXXX when I fell behind again. So I went ahead and tried again and applied for a modification. Once again, I was constantly asked to submit documents over and over again. I was never given XXXX person to call regarding my file, just a department phone number where I got different answers each time I spoke to someone new. Due to their inefficiency, I had to start the process over repeatedly, and to this day I still have n't gotten an answer to my applications for a modification. I know XXXX XXXX XXXX and Nationstar are in legal trouble for how they 've handled borrowers like us. It must be illegal to proceed with a foreclosure while you 're evaluating someone for a loan modification, right? I 'm not asking for a handout, but my situation seems to be ideal candidate for a loan modification ( predatory loan, legitimate hardships, and my property value has over XXXX of its value since the loan was taken out!! ). Plus, we are in a better financial position now, especially with my wife now working as well. We just want a fair chance to save our home and get out of this predatory loan and into a loan we can sustain into the future. Any help towards these goals would be much appreciated. Thank you for your time.
05/09/2015 Yes
  • Mortgage
  • FHA mortgage
  • Settlement process and costs
  • MI
  • 481XX
Web
I am selling a home and attempting to get a payoff for the title company. XXXX XXXX XXXX sold this mortgage to NationStar. I was n't notified until XXXX/XXXX/2015 via US mail that my mortgage was to be serviced by Nationstar. Anticipating a closing on my sale in the next XXXX weeks I had be on-line looking at my mortgage account on the XXXX of XXXX and noticed irregular activity in the escrow account. I inquired about it and after considerable time on the phone I was informed that my mortgage was to be serviced by a new company. They told me that they had sent out a notice but only just the day before on the XXXX. They said it would include all the information. I told them the house was sold and I w\expected to be closing around the time of the transfer. I asked if this could postponed of canceled because I would need a payoff statement and I could foresee problems with getting this from a new servicer. Of course they could do nothing. We informed the buyers and tried to close before the transfer and scheduled it for the XXXX of XXXX. A payoff was obtained from B of A. The day before we were to close it was canceled because the title company was missing some document from the buyers. I hoped we could resolve it and close in XXXX XXXX but that did n't happen. On XXXX Monday XXXX XXXX I called Nationstar to see what information I could get and hopefully get the process going in anticipation of a clear to close any minute. Nationstar would not/could not provide anything as they said my account had not been " boarded ''. They stated it was scheduled to board on XXXX XXXX. Tuesday we were given clear to close. ON wednesday I call Nationstar and was again told they was nothing they could do and a supervisor ( XXXX ) told me it would be boarded Friday morning at XXXX and after 1 hour I could get the payoff. He said they were very aware of my issue and would call the number on my account as soon as it was available. Friday the XXXX I called and was told it was n't boarded and I could not get anything. I explained what I was told and she said I do n't know why you were told that. After a lengthy conversation I was told that the boarding was delayed and It could be at the end of the day. I persisted to ask and was then told maybe tomorrow morning and that they would be open until XXXX pm central time. I 'm now unable to close on this home and the buyers are out of their interest lock as of tuesday. We have only Monday to close and the title company said we had to have the payoff document Friday to have the closing documents ready for Monday. This entire deal may well be lost and all of the past 2 months wasted time and costs. Everyday costs me more money. I am out hundreds if we close at all and nearly {$4500.00} if I have to relist this property. I think I should ot have to suffer losses because of a bank decision to sell my mortgage. I think the buyer of the mortgage should have to assume the responsibility for service to the client. Ithink 8 days or more is unacceptable to board an account. This was completely out of my control and I did everything possible to inform both banks of the situation yet I am the one paying for this. At this point I 'm not confident I will ever get this resolved.
05/17/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • FL
  • 344XX
Web
Complaint against Nationstar Mortgage Company doing business with XXXX. It has been about XXXX years now since this company has not been sending me monthly mortgage statement as required by law so that I can follow up or know what my payments are, loan balance, etc. In the meanwhile, this company has raised my mortgage payment 100 % adding nearly {$1000.00} more to my mortgage account making it very difficult for me to pay. When I refused to pay they reported me everywhere which brought my credit score down to the lowest point. I had no other alternative but to give them the money requested which is very unfair and unjust. I think this company is not working in the best interest of all, especially since it has been taken over by XXXX - they tend to be always looking for ways to increase my mortgage payment which I am forced to adhere to. Another point, frankly speaking they are not willing to help me to refinance my mortgage - all they do is to pretend they are willing to help ( according to law ) by sending letters to the effect and no action taken by them. Meanwhile they keep a watchful eye on my property - with the intention of taking it away some day. With the documents sent they are kept current as to how much money I have in the bank and have the pleasure of knowing all my pertinent information so that they can take action from there. I strongly believe that Refinancing is never on their agenda. I must state that I have requested to refinance the stated property with them no fewer than XXXX occasions, all to no avail. They just kept requesting me to submit the same information to them over and over again only not to hear from them. I am a retiree and a widower and depend solely on my property as stated above for survival. I must also add that this mortgage company, it would appear, does not like to submit written correspondence ; they tend to prefer telephone conversations through their answering service which should not be. When I called up the company this morning in connection with my mortgage due ( last month and this month 's payment which is still not over yet ) I was surprised when the company added again nearly {$2000.00} more claiming it as late fees, etc. This is what this dishonest company does, working in concert with XXXX. A certified check was mailed to them by me this morning for last month 's rent bringing it current and the rest to be applied to this month which is not over yet. My struggle is also due to tenants in the past owing me nearly {$20000.00} in rent and cash, all I have remaining are XXXX documents. I forgive them. I am bringing this matter to your attention because I do not like what is going on with this bank. I feel they are taking advantage on customers. Why is it this mortgage company has not been submitting to me monthly statement to the effect as required by law? I think I deserve to know in writing what my current balance is, payments made to date, etc. Should you require additional information, please let me know. Your help in this matter will be appreciated. Thank you. -- -- -- -- P.S. Re : Loan No. XXXX. XXXX : I must say that throughout the years I had requested to be on a fixed rate but apparently it was changed without my knowing.
11/17/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • OR
  • 97212
Web
My current mortgage servicer Nationstar is refusing to consider retention options, open a review, look at my paperwork or even talk to me about saving my house. They claim that the investor who owns my loan is private ( I have asked who owns my loan and they refuse to tell me XXXX and they say that this investor wo n't consider any type of retention options under any type of circumstances, it ca n't even be discussed!! Nationstar received over {$500.00} XXXX in bailout funds from the government and I know there are state and federal consumer protections in place for distressed homeowners, especially those who are victims of discrimination and bias based on ethnicity. I bought my home in XX/XX/2005 and was convinced and steered into a predatory adjustable rate loan through notorious sub prime lender XXXX and XXXX. My interest rate stated at XXXX and could never go down, it could only go up and it could go as high as XXXX I had no idea that my payment would start adjusting upwards and would eventually increase nearly {$500.00}. I believe that I was taken advantage of at origination because of my ethnicity, I am XXXX. I know that it was common practice at that time to steer XXXX XXXX and XXXX borrowers into high risk, high rate loans in order to generate additional fees and commissions. I had excellent credit at the time and a XXXX down payment. I believe that XXXX and the loan agents intentionally put me into a predatory loan. This is relevant now because I am facing foreclosure. My loan has been transferred and sold several times and the current lender is Nationstar. I fell behind on the loan due to the huge increase in my monthly payment as well as being laid off from my job. When this occurred my loan was still with XXXX. I tried on multiple occasions to engage them to apply for help through government programs. I was once again gainfully employed and making good money and did a phone interview and was told that I definitely qualify. I applied multiple times but could never gain any traction. The loan went to XXXX and I ran into the same brick wall. More recently I have been dealing with my current servicer Nationstar. Nationstar refuses to open a file review, they refuse to look at my financial situation, they refuse to consider any type of retention options, they refuse to assign a single point of contact they refuse to even have a discussion about my loan and situation. They have told me that this loan is owned and controlled by a private investor ( still wo n't tell me who it is ) and that they will not consider ANY options, repayment plan, forbearance agreement, deferred principal, modification, etc. I make enough money to afford a reasonable payment. A big part of the reason that I am in this mess is because of the bad loan that I was sold when I bought my home. I was not aware that the interest rate would go up and that it was not possible for it to go down. I was sold a bill of goods due to my ethnicity and now I am in danger of losing my house. And the worst part of it is the company that owns this XXXX loan, the " private investor '' knows how bad this loan is and they smugly sit by in their XXXX XXXX XXXX and refuse to even CONSIDER helping me or working with me.
06/20/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 95628
Web
Complaint is against Nationstar Mortgage LLC dba Mr. Cooper as agent ( servicer ) for XXXXXXXX XXXX XXXX -Trustee for XXXX XXXX XXXX XXXX XXXX. The debt owed was secured by a trust deed executed by XXXX XXXX XXXX, an unmarried man in favor of XXXX XXXX XXXX XXXX on or about XX/XX/XXXX. This debt was later packaged with other loans and sold to XXXX XXXX XXXX XXXX XXXX XXXX. This organization appointed XXXX XXXX as trustee to manage its investment and Nationstar was hired to be the servicer of this debt. To make repairs and improvements on the subject property, XXXX XXXX XXXX XXXX XXXX CA XXXX, I loaned XXXX XXXX in XXXX approximately {$80000.00} secured as 2nd and 3rd Trust Deeds. The 2nd was in favor of my pension plan, XXXX XXXX Mortgage Defined Benefit Pension Plan and the 3rd in favor of XXXX XXXX XXXX, a business of mine. XXXX XXXX defaulted on his debt obligation to me and I foreclosed in XX/XX/XXXX taking the property subject to the first note and trust deed in favor of XXXX XXXX XXXX XXXX XXXX with Nationstar Mortgage LLC as servicer. I advanced an additional approximately {$20000.00} to cure XXXX XXXX default on the 1st trust deed to protect the {$80000.00} I loaned XXXX XXXX. Also in XX/XX/XXXX I deeded the property from my pension plan XXXX XXXX Mortgage Defined Benefit Pension Plan obtained in the foreclosure to my wife and I. We held the property until XX/XX/XXXX as individuals and then transferred the property to a 100 % owned XXXX by my wife & I named XXXX to protect against future liabilities regarding tenant damages. On XX/XX/XXXX because its financial condition had deteriorated because of a tenant eviction and vacancies in obtaining a new tenant. XXXX file chapter XXXX, bankruptcy case # XXXX. A plan of reorganization was negotiated between XXXX XXXX and XXXX XXXX XXXX, XXXX XXXXas Trustee for XXXX XXXX XXXX XXXX XXXX and loan servicer Nationstar Mortgage LLC and finalized with a final decree dated XX/XX/XXXX. In that plan of reorganization XXXX XXXX was recognized as the owner on the subject property and the successor to the XXXX 1st mortgage debt secured against the property. As part of this settlement and plan of reorganization the payments and loan balance were modified to {$1600.00} principal & interest, plus {$240.00} escrow payment for property taxes and insurance. The loan balance was adjusted to {$280000.00}. Payments on this modified loan begin XX/XX/XXXX and continued monthly until the property was refinanced XX/XX/XXXX. During the course of the relationship with Nationstar Mortgage I, as XXXX of XXXX XXXX, was not provided with monthly statements showing the amount of the loan balance or the escrow balance for property taxes or insurance. My records indicate that two monthly payment were never credited to NHST account and the final check for the balance in the escrow account of {$1600.00} was made payable to XXXX XXXX XXXX even though all paymenst made on the loan since XX/XX/XXXX when the escrow account was set up were made by XXXX XXXX. I have attempted to contact Nationstar Mortgage but they refused to talk to me. I would like the check payable to XXXX made payable to XXXX and a refund of the two payments never credited to the account.
05/24/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • MD
  • 207XX
Web Servicemember
I have submitted complaints number XXXX, XXXX, XXXX, XXXX, XXXX, XXXX among many other complaints against Nationstar Mortgage , LLC and XXXX XXXX XXXX/ XXXX XXXX XXXX Et Al `` dba '' XXXX XXXX XXXX , XXXX . They have XXXX billing collection issues and XXXX problems with service according to the XXXX which grades them with a " XXXX '' rating. I have not received any responses from this company with regards to their adhering to the Frank-Dodd requirement and the discovery/disclosure of their identities as Parties in Real Interest. I have proven them not be Parties of Real Interest in a law suit in the Circuit Court of XXXX County XXXX under case number XXXX and I have motioned to remove the case to United States District Court under Title 42 code 1442-1446 under case number XXXX. I recently received via XXXX next day, a letter from XXXX XXXX Nationstar Corp, XXXX XXXX XXXX XXXX XXXX, XXXX dated XXXX XXXX, 2016 stating that they were returning my check, made out to XXXX because, they were unable to process the payment because of " wrong payee. '' I called Nationstar XXXX and spoke with XXXX who initially indicated that I have to update my information for the 10th time. I reiterated that the letter was addressed to me in my lawful name and I received the letter at my domicile in XXXX, XXXX therefor my identification ca n't be an issue. I also have numerous documents on file in XXXX different courts notarized and confirming my identification. XXXX asked me to email XXXXXXXXXXXX. So I did : please find attached a letter form Nationstar Mortgage addressed to XXXX @ XXXX, XXXX describing a returned check indicating, " wrong payee. '' My information is updated and the " payee '' name and address should be updated to reflect this. Please contact me via email if you have any question or responses. Via email XXXX XXXX responded : " The image you have sent is blurry and not all the way legible. In addition, this letter is not from the Customer Relations Department. If you can advise of the department you intend to get this correspondence to, then I may be able to help assist with a better copy of this document. '' I responded : " I was told by XXXX to email the letter to you for explanation and correction even though the letter is on Nationstar letterhead and should be in a file accessible to Nationstar staff. My initial contact was with the customer relations department. If you are not the individual that I should be in contact with, please confirm and state the correct individual to get the status corrected. '' That conversation took place 21 hours ago and I have not received any further responses from XXXX XXXX of Nationstar. This company along with XXXX XXXX XXXX, XXXX are using extortionate and fraudulent litigation techniques. The are using XXXX mail fraud because I made complaints about them using the United States Postal Service for delivery of fraudulent correspondence. They are using racketeering to engage in a pattern of illegal activities though which they repeatedly commit predicate offenses. I want something done about this company. How many other Americans have to suffer because federal bureaus like yours refuse to do your real job and take action against this type of fraud?
08/11/2015 Yes
  • Mortgage
  • Other mortgage
  • Credit decision / Underwriting
  • FL
  • XXXXX
Web
My wife and I received a mailing from the bank that services our mortgage ( Nationstar ). The letter informed us that our modified mortgage would be ending, and that I needed to refinance to lock in a low interest rate. When I called Nationstar, I spoke with XXXX XXXX XXXX, Nationstar Mortgage, ( XXXX ) XXXX, XXXXXXXXXXXX. I told him that our modification was for " the life of the loan ''. XXXX told me that all the modified loans were for a short period of time, and would end, and that the interest rate was scheduled to increase 1 % each of the next 3 years for a total of 3 %. He further stated, that this would bring our rate from 2.65 % to 5.65 %, raising our payment {$200.00} by the third year. XXXX stated that XXXX did not want this increase to put the customer back in the same position of not being able to pay their mortgage, so they were offering this refinance option for a limited time. XXXX said they could lock us in at 4.75 %, and push our mortgage out to 30 years again. We have our signed modification that states the terms as follows : 2.65 % for the first 5 years, 3.65 % for the sixth year, and then 4 % for years XXXX to the end of the loan. It also states that we will receive {$1000.00} a year for the first five years, for a total of {$5000.00}, towards the principle ( If payments are made on time, which they have been ) XXXX told me we would not receive this {$5000.00} now, and that it would pay for the closing costs on the refinance, but we would be able to skip a monthly payment. XXXX said we had to lock in before XXXX XXXX, 2015, even though we 're only in the fourth year of our modification. At the time I spoke with XXXX, I did not have my documents on hand, and I became concerned, and had him send me the papers for the refinance. Needless to say, I was not happy with the prospect of my mortgage starting all over again at 30 years. After receiving the documents from XXXX at Nationstar, I was able to locate the paperwork for our modification. I brought everything to a Reputable mortgage professional for his advice. He asked if he could call XXXX, and when he did, he let XXXX know that we were there, and if he could put him on speaker phone. He questioned XXXX on why he was trying to get us to refinance from the terms we had, to a mortgage that would put us in a worse position. He explained the terms of our modification to XXXX. XXXX became very defensive, agitated, and at times angry. He explained he does n't get to see the terms of an individual 's mortgage. He was questioned on how he could possibly give advice to people and try to get them to refinance, if he does n't even know what their exiting terms are. I believe Nationstar calls people, " fishing '' for those that do not know or completely understand what they currently have, get scared, and refinance into a mortgage that is clearly NOT in their best interest. At the very least, I believe this is unethical, sounds illegal, and is definitely predatory. It 's shameful to know that the XXXX does business with, is trying to deceive it 's customers, and rip them off, all the while claiming that they are trying to help. ( *By the way, my wife was quite upset that they ran her credit without her permission ).
08/14/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • NJ
  • 08859
Web
XXXX XXXX, a loan Consultant from NationStar started a loan application to do an FHA streamline refinance, she gave me a rate and pressured me to lock it. I refused because I wanted to shop for a better one. After a few days, I called her back to continue with the application, she refused and promised to call back. She never call back. Nationstar sent a letter to my house claiming I requested a payoff of {$320000.00} dollars and must be paid in full of the end of this month. I never made such request. I believed this was done because I was shopping around for a better deal. I attempted to refinance again in order to determine if this was a pattern with Nationstar, and spoke to XXXX XXXX XXXX XXXX. he informed he was not able to pull my credit because I have a freeze on my Credit Score. I knew this was a lie because I lifted the Freeze for 30 days. When a loan application was originated by XXXX XXXX, I noticed a XXXX XXXX, 2015 date on the application before the agreement will become null and void. I call him and he explained that he must used the previous date that XXXX XXXX had started because I had locked the rate. This was a lie. He told me instead of 60 days, I will have 45 days to complete the application. I review the application and forward it to XXXX XXXX. I sent over all required documentation except for the Home Insurance Declaration Page. When I contacted my insurance company XXXX, which is affiliated with XXXX, they informed me that my insurance was cancelled due to the fact they did not received payment. I was perplexed because I have an escrow account with Nationstar. In addition, my wife contacted Nationstar XX/XX/XXXX before the insurance was cancelled and spoke to a representative name XXXX XXXX XXXX submitted the necessary information. After reaching out to them to find out what was happening, Nationstar lied and informed me they attempted to reach out to XXXX and sent me letters to inform me they were not able to reach XXXX. I spoke to several representatives XXXX XXXX, XXXX, XXXX and a manager by the name of XXXX on different dates XXXX XXXX XXXX, XXXX, XXXX ] trying to understand why they failed to pay my home insurance. I attempted to buy different home insurance, but was told because of the lapsed with XXXX, they could not offered me one. The only one I received was with XXXX, XXXX, which required payment from me and not through an escrow. I refused because it was Nationstar who made the mistake. Because of Nationstar, I 'm not able to refinance with them or any other company before I have home insurance. They have ruined my name because I can not get home insurance. To matter worse, they sent me a letter on XXXX XXXX, 2015 threatening to place a high premium insurance on the house and lied and stated that I had informed them that I was going to pay Home Insurance directly. To avoid the high premium, I decided to go with XXXX and paid out my pocket {$1200.00}, which is more than I paid before of {$850.00} with XXXX. This a bullying tactic by a major company who is trying to cover its mistake. I did everything right, paid my mortgage, informed them of the Home Owners Insurance company, but yet I 'm the victim of unfair business practice by Nationstar.
08/06/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Investigation took more than 30 days
  • CO
  • 80503
Web Older American
TO : NATIONSTAR MORTGAGE ATTN : RESEARCH DEPARTMENT & XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX REF : MORTGAGE ATTN : Research Department, I am XXXX son, XXXX, and I have full Power of Attorney on behalf of my mother and I am enclosing a copy of the POA for your records. She is currently living in her home at XXXX and is trying to refinance her mortgage in order to lower her monthly payment to a more reasonable payment. During the past four months my mother was hospitalized at XXXX XXXX Hospital for a total of one week, and then was in XXXX for another four week period to XXXX and XXXX XXXX XXXX XXXX. She has now been home for a couple of months and with the assistance of XXXX, has been managing very well. She wants to stay in her home as opposed to any other option such as assisted living. I have enclosed letters from XXXX XXXX and a copy of her Invoice from the hospital showing the dates of her stay. My sister also lives with my mother but is suffering from XXXX XXXX for just over 3 years. She is undergoing XXXX but these have a detrimental effect on her health and XXXX XXXX. During the time my mother was in medical care outside the home, my sister missed paying a single mortgage payment. My mother has never missed a mortgage payment for the past 13 years. Upon my mothers return to her home, the problem was immediately dealt with by contacting Nationstar and making arrangements for her to pay that missed payment with the next three additional payments to be included with her normal monthly amount which would then cover the missed payment. However, her credit report now shows a total of four ( 4 ) late payments which has completely affected her ability to refinance with all potential lenders, and beside is not accurate. Her credit score is was excellent ( XXXX ) other than this error in the late payments. My mother was not told anything about this one late payment turning into 4 late payments because she was told to divide up the one payment into three others with partials. She never would have elected to do that, and would have made a double payment if it meant avoiding an adverse credit report. SHE WAS NOT TOLD BY ANYONE AT NATIONSTAR THAT BY ENTERING A REPAYMENT PLAN WOULD DETRIMENTALLY AFFECT HER CREDIT RATING. SHE NEVER RECEIVED A LETTER, NOR ANYTHING IN WRITING TELLING HER ABOUT THE PLAN, AGREEING TO THE PLAN, NOR THAT IT WOULD AFFECT HER CREDIT RATING. I am asking Nationstar Mortgage to please correct her credit report for these reasons outlined above. To reiterate, she was not well and out of her home during this period and we have attached documentation to this effect. My sister was likewise not at all well during this same period and that resulted in a missed payment. Lastly, my mother had no idea that splitting the payment up would adversely affect her credit. She absolutely needs to refinance and save money on her monthly payments and this issue is the only thing standing in the way. She needs and wants to stay in her home. Please feel free to contact my mother or me anytime to discuss anything further. We look forward to your quickest reply to this matter. Sincerely, XXXX enclosures : Power of Attorney Letter from XXXX XXXX XXXX XXXX Hospital Invoice
08/09/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • IL
  • 62269
Web
We have had an active short sale offer on this property since XXXX/XXXX/16. After sending the package to Nationstar and becoming active in XXXX, we met every demand of Nationstar. The appraisal was completed on XXXX/XXXX/16 and came back with the value of {$26000.00}. However, because the XXXX came back at {$64000.00}, we were told that Nationstar would be ordering an additional appraisal to back up the first. We were subsequently told that the XXXX is actually {$84000.00} which we find to be high suspect considering the fair market value is at {$26000.00} per the appraisal and the previous XXXX of {$64000.00}. At this time, we were 15 days away from the Foreclosure Sale Date of XXXX/XXXX/2016. Our office faxed in an escalation request with Nationstar to get the Foreclosure stopped since we had an active buyer. Unfortunately due to lack of motion and efforts within Nationstar to protect the best interest of the FHA, Nationstar refused to stop the foreclosure sale ; therefore, we had to hire a lawyer instead to stop the FC date. The day before the original FC sale date, the XXXX was issued and our buyer raised their offer to {$27000.00} in order to exceed the required net of {$21000.00} which was requested by XXXX XXXX at Nationstar. Nationstar claimed orgininal contract was invalid due to the date of inception, therefore, the contract was redrawn. Since this date, we have been waiting for approval from Nationstar while checking in regularly. There have been 3 separate claims that Nationstar was asking for a variance on the XXXX v Appraisal values. Today we were told that the seller needs to bring the property to a marketable status before the FHA will review for a short sale. Our firm has processed XXXX of short sales over the last 7 years and never had a servicer demand that a property be rehabbed in order for the short sale to be completed. We know of no mortgee letter issued that highlights this update procedure and/or policy of the FHA. It is our opinion that Nationstar is deliberately trying to foreclose on our client and that they are taking every opportunity possible to derail the short sale. We believe we have identified a trend within Nationstar 's servicing practices. We believe the pattern is as follows : Nationstar drags a property through the short sale process thus determining its real market value, its fake market value, and its future appraised value. These costs are covered by the FHA and not by the servicer. From this point, Nationstar does what it can to deny the short sale, foreclose on a property, send that same property to their auction site XXXX, and charge a 5 % buyer 's premium. In addition, Nationstar receives a servicing fee from the FHA and receives revenue from the vendors who are advertising and/or participating in the auction process. Nationstar benefits much more through this auction process than through a short sale process so they are forcing their borrowers into foreclosure instead of letting them out of the debt. This not only hurts the homeowners but the tax payers and the real estate market as well. A complete Short Sale Package including : pay stubs, tax returns, and bank statements, is available immediately upon request.
09/18/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • DC
  • 20001
Web
I contacted Nation 's Star Mortgage Company and requested a Mortgage Loan Modification or XXXX. I completed the required application and returned it along with the required documentation. Nationstar never responded to me in writing ever throughout the entire process rather, after a considerable amount of time had passed, I was advised verbally that I was on a Loan Modification/XXXX XXXX trail payment of a reduced amount, and upon successful completetion of the trail payments the Loan ModificationXXXX would be final. The third and final payment of the trail was returned by Nation 's Star to my Bank - XXXX XXXX XXXX ( XXXX ) without explanation. Upon contacting Nation 's Star regarding the returned payment, it took approxi-mately XXXX6 months for them to conclude their investigation into the reason for the returned payment. No conclusion was ever reached by Nation 's Star relative to the matter. Rather, Nation 's Star advised me that I would have to start the entire Loan Modification/XXXX trail payments process over from the beginning. The new Loan ModificationXXXX Trail Payments had increased this time by about {$20.00} although still less than the original mortgage payment amount.that I again began making the Loan Modification/HARP XXXX trial payments as advised. This time I had Nation 's Star withdraw the payments directly from my bank account. When the third and final XXXX Trial payment was due, Nation 's Star failed to withdraw the payment. I contacted Nation 's Star on or about the XXXX day of the month after finding that they failed to take the final trial payment. I was never provided an accurate account for why the payment was not taken. However, I was advised that since I had not successfully completed the Loan Modifica-tion trail payments process either time, that the Loan ModificationXXXX would be denied. I was further advised that Federal Regulations prohibited the Loan ModificationXXXX Trial Payments process beyond XXXX attempts/opportunities. I then requested that the matter be escalated to upper management for reconsideration since the reason for the unsuccess-ful completion of the XXXX XXXX XXXX payments process resulted from issues/errors within Nation 's Star rather than failure on my part. I was then advised that I would receive written communi-cation from Nation 's Star in response to my request for reconsideration. To date, I have not received any communication from Nation 's Star. Further, Nation 's Star Mortgage Company continuously Force Placed Homeownwer 's Insurance Policies on the property despite receiving Insurance XXXX Documentation from XXXX XXXX XXXX. Every attempt made by me to contact Nation 's Star regarding the status of the Mortgage on my property results in my being transferred into the voicemail of various individuals of whom I am told is the Mortgage Specialist handling the case, none of whom have been responsive to my request. Presently, I frequently receive calls and written communication from various individuals interested in purchasing my home, all of whom have stated that my home is in foreclosure. If this is the case, I am totally unaware and have never been advised or received any written communication to that effect.
02/15/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • NJ
  • 07305
Web
Applied for a HAMP Modification and was diened because of our NPV. Which We do n't understand and much detail was not explained. In XXXX we had the house appraised. The value is less than the amount of the mortgage in concern to income we had stability we were are now both working and we are also receiving rental income. We want to keep our and the modification is only way. Also to add They keep mention a modification with XXXX XXXX XXXX in XXXX, We did do a Modification with XXXX XXXX XXXX during the time that we had started XXXX XXXX with XXXX XXXX XXXX their was being accused of forgery and during that time we were making our payment and lawyer had contacted us advising us of a auction sale on the property, further after explaining to the lawyer that we were on a Modification with XXXX XXXX XXXX them not realizing they discuss the auction sale and then in re-evaluation the situation XXXX XXXX XXXX sold the loan to Nationstar Mortgage. in XXXX in to XXXX I had applied for a Modification with Nationstar which was approved failure on our POC in senting the docs and answering my e-mails which the XXXX XXXX payment no fault of our own. We were told that we need to reapply again. We thinking that we needed to re-apply because of the docs like paystubs, lease and taxes reasons were approved docs were sent into our Third payment into the modification we ran into hardship again, Our Tenant failure to pay us the rent for XXXX mos I XXXX XXXX was unemployed and being her mother caregiver being diagnosed with XXXX that XXXX to her bones. Which it was all explained to Nationstar in you had requested for assistance In XXXX were called advising us that with no restriction we can apply so we did I will attach all docs to support our statement. We need help I just did and NPV with the Making Home Affordable NPV Evaluation Results Based on the information you provided you may be eligible for a HAMP modification. Be sure to save a copy of the information below and share it with your mortgage servicer to discuss options available to you. Please note, XXXX provides only an estimate of a servicer 's NPV evaluation. While the NPV formula used is required to be the same as your mortgage servicer 's, differences in input data and other industry-related data may result in different outputs. Your session has ended and you will not be able to run an NPV evaluation without completing this process again. Print/save your results to PDF Email your results Read important information regarding NPV Calculator results obtained from this site Information Calculated For You For more information about the proposed modification, visit the Frequently Asked Questions. NPV Date XXXX Unpaid Principal Balance of the Proposed Modification {$220000.00} Principal Forbearance Amount of the Proposed Modification {$0.00} Interest Rate of the Proposed Modification 3.7501 % Principal and Interest Payment of the Proposed Modification {$900.00} Amortization Term of the Proposed Modification 480 months Information That You Provided Which best describes you? Homeowner Servicer & Investor Information Your Investor Other Your Mortgage Servicer Other Discount Rate Risk Premium 0 Homeowner & Property Information
03/09/2018 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • CA
  • XXXXX
Web
Mr. Cooper is publishing a claim to a Debt that is not legally owed. Mr. Cooper has instructed several 3rd parties to publish a Debt Collectiot which violates the FDCPA. Mr. Cooper has instructed several parties to claim two locations of an Auction to take place on XX/XX/2018. The auction sites and websites are different from the Notice of Sale. This publishing is causing extreme harm. Two auction sites recorded on public records on the same date with two entirely different locations. And Mr. Cooper is causing SLANDER OF TITLE ; DEFAMATION OF CHARACTER AND TARNISHING MY BUSINESS REPUTATION BY publishing to a local newspaper claiming a debt is owed that is not owed, and not legally entitled to make such claim and additionally instructing to publish now another 3rd party XXXX XXXX XXXX is owed this debt. No such party is known or found exists. Nationstar - Mr. Cooper has instructed 3rd Parties to Publish a a Debt Claimed as Owed, which is a violation of the federal discharge and no such legal debt is owed. This violates the FDCPA the Fair Debt buyers act ( being a prior time barred debt ) as well as discharged. This is causing a " Defamation of Character Statement as Publishing in a Newspaper FALSE CLAIMS OF DEBT OWED and these " Untrue claims '' are tarnishing my reputation, causing harm to my business interfering with my business income. Furthering a Slander of Title and causing a Federal and State XXXX laws violated and FDCPA Violation. Causing and Instructing 3rd Parties named, as XXXX XXXX to publish a " debt as owed '' knowing this is false. Causing harm to my entire reputation by instructing 3rd Parties to publish in a local Newspaper XXXX XXXX claims that a debt is owed. This is causing great distress. and is violating the federal bankruptcy injunction that was discharged and no longer legally owed. This " Debt Collection Practice '' must immediately cease. This must immediately be stopped. This is false information and including trickery, which is illegal. In addition ; Nationstar aka Mr. Cooper is directing " other 3rd Parties '' including XXXX XXXX of XXXX XXXX, to publish a falsely claimed debt, and an Auction to be found on a site that is non existent. Then found on public records, an Auction referencing a sale to take place at a location owned by Nationstar that is " out of the State ''. There are two separate auction locations, two separate locations instructed to find details ; and none of which match. This is causing extreme harassment to threaten a foreclosure by false information published and provided. Attached show a different location to take place in XXXX on XX/XX/2018. Each communication is causing massive harm and confusion. The MLS is a local realtor MLS that publishes out to many sites having over 100K views. Attached is the Published Slanderous Newspaper showing a Collection of Debt claimed knowing this is not true or valid. Attached is the Notice of Default - which violated the CFR 1024.41 as a facially complete package was acknowledged and received. And that NOD reflects claiming a Debt Collection Attempt by a Debt Collector named as XXXX XXXX instructed solely by Mr. Cooper 's directing this false publishing.
12/02/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • KS
  • 662XX
Web
We entered repayment plan with our Nation Star when our income decreased. Our understanding is the plan was for funds to be automatically withdrawn from our account on XXXX/XXXX/15, XXXX/XXXX/15 and XXXX/XXXX/15 and we would be caught back up. Nation Star deducted from our account on XXXX/XXXX/15 as planned, but then again on XXXX/XXXX/15 when the funds were not available. We received a fee from our bank of {$35.00} and we had other bills that were to come out before getting paid again on XXXX/XXXX/15, which would incur further bank fees. We called Nation Star to attempt to resolve. After being transferred several times and repeating the information and security questions several times and being on the phone for nearly 2 hours, Nation Star finally agreed to return the funds to our account. Nation Star stated SEVERAL TIMES that we would need to make payment arrangements on our end for the XXXX/XXXX/15 payment as they would not be taking the funds out since they already attempted on XXXX/XXXX/15 and if we did not make the XXXX/XXXX/15 payment our agreement would be void. We made sure we had the payment in for XXXX/XXXX/15 to Nation Star as they requested only to find Nation Star did in fact request the amount again on XXXX/XXXX/15, again putting our account in jeopardy and we received another {$35.00} fee from the bank and more bills due to be paid from the account, which will incur further bank fees. I called Nation Star to find out why they had requested the funds when we were specifically told REPEATEDLY they would not and it would be our responsibility. Again after several transfers, repeating the same information and security questions, Nation Star directed us to our bank stating they did not request the funds and we needed to follow up with our bank. We contacted our bank and they confirmed Nation Star did in fact request the funds. Our bank was nice enough to waive XXXX of the {$35.00} bank fees, but we still have the other {$35.00} fee and possibly will incur more until the matter is resolved. I then contacted Nation Star again and relayed the information the bank stating the second deduction from our account was indeed requested by Nation Star and requested they pay for the bank fees. I have yet to hear back from Nation Star to resolve the bank fees. The bank has agreed to reverse XXXX of the mortgage transactions, but it will take a day or XXXX and in the meantime we have other bills due to be come out of the account and will no doubt continue to incur further bank fees when it is resolved. In the several calls to Nation Star, we found that their documentation was incomplete and at times inconsistent. Each time we spoke with a representative, we were told the information was being noted in our file, however when we followed up, the information was not there or had changed. I understand there is a bit of a language barrier in speaking to the majority of the representatives which might account for some of the inconsistencies, but Nation Star lied when they said they did not request the funds from our bank account on XXXX/XXXX/15. I attempted to call to file a complaint with Nation Star and was on hold for several minutes yet again with no response.
08/11/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • GA
  • 30017
Web
Your submission, [ Case number : XXXX XXXX Hello I 'm doing a follow up complaint against Nation star mortgage : Regarding the shortage spread that 's included in my mortgage payment $ XXXX {$3800.00} for a 27 month period.. I will state again, my mortgage was current as well as my taxes have been current since XXXX. So there would be no need to have an overage shortage, ( not only are you taken additional funds out of my pocket but your taken food off the table as the additional alleged had places a hardship on my family ) I have been trying to get a clear answer regarding the alleged shortage since XXXX XXXX when the updated escrow analysis came out.. Not on person in your escrow not cs department know 's what 's going on. When i ask 2 months ago to have the shortage put on hold until the loan was investigate they C/R said it would take 48 hours.. When i called back to follow up the shortage was still on my loan and not phone log of the conversation was documented, when i ask for print out of all of the recording since XXXX XXXX i was places on hold for over an 1 hour then the call was disconnected.. Frustrated and stress over mortgage lender bullies i 'm just at a lost. when i called in to see if I could do a forbearance until this could get resolved i was transfer to the lost mitigation department and the guy said not Forbearance was not an options, but this is what 's on Nation star web site : Partial Payment or Forbearance : this is on the payment assistance site : https : //www.nationstarmtg.comXXXX If you 're experiencing or have experienced a temporary hardship, Nationstar may be able to offer you a forbearance agreement, which could possibly delay or reduce your payments until you can bring your mortgage current. This option could help you get your finances back on track without the worry of losing your home. There are also options specifically for borrowers who are currently unemployed. Click on the Getting Started tab to learn how to begin the process. I received the statement as to why my payment increased and it 's False and not true which is why i 'm contacting you guys again.. I 'm in the process of completed a loan modification with XXXX as i did not sign up to have Nationstar Fraudulent add fees to my loan, if I dont make my payment because someone at Nationstar did not do there due diligence when they purchased my current loan from XXXX Then XXXX needs to go back to XXXX and do a bit more Due Diligence before you start added fees on to consumers mortgage loans causing them hardship.. Shortage Explanation for XXXX : XXXX. stated that when they purchased my loan for XXXX that the escrow balance was XXXX as XXXX had not completed the Escrow analysis.. " WHICH IS A FALSE STATEMENT '' Not only was the Analysis completed ( twice ) the first time Bof A rolled over XXXX in taxes and interest into my loan, the 2nd time XXXX rolled {$12000.00} into the loan, just to get more fees. when the loan was sold to N.S all taxes were current. What needs to happen is XXXX needs to contact XXXX .My loan needs to be assigned to XXXX point of contact until this is resolved.. Attached is the dispute respond as well as my taxes from XXXX to current..
08/19/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CT
  • 068XX
Web Older American
Around XXXX of XXXX, my husband had a severe auto accident, where the person that hit him had poor insurance and no resources, so a lawsuit valued at XXXX XXXX yielded XXXX net after all claims were paid out. As he was in XXXX for 3 months and unable to work for three more, a total of six months, major financial setbacks occurred, We were already stretched because of the expenses of raising XXXX children from our union, as well as taking care of his oldest child from his first marriage who is severely XXXX, as well as his ex-wife, who is XXXX and has had XXXX, making her unable to produce income. We applied for refinance and at the suggestion of the mortgage broker and the bank, took a jumbo loan against the house, utilizing all our equity as well as adding enough to cover credit card debt and a XXXX mortgage. Our mortgage jumped from XXXX/mo. to XXXX/mo. which we struggled with for about six years. Our house had gone and remains underwater. We decided to apply for a loan mod, and obtained a lawyer who, as it turned out, new nothing about defending consumers against aggressive predatory lenders. Ours was XXXX XXXX XXXX XXXX XXXX XXXX XXXX being the mortgage management company ( also part of the XXXX organization ). After our mortgage management companies switched several times, it ended with Nation Star/XXXX and, in short, we applied for a modification and XXXX times over XXXX XXXX years they lost our paperwork and each time we had to start over again. We felt the Jumbo loan had been granted to us fraudulantly, as we found out that the appraiser they hired rraised the value of our home to meet the size of the loan. We were also advised to report higher incomes so as to qualify. We were also told that due to the housing boom, we would have no trouble selling our house for enough profit to pay the loan and stgill walk away with enough to put down on another home. Then the XXXX real estate bubble burst, and our home went massively underwater. We paid our mortgage untill half way through XXXX, when we heard about mortgage modifications, so obtained a lawyer, and applied for a modification. After above mentioned loss of our paperwork, they ( having initiated foreclosure precedings, then disqualified us on all accounts, charging us interest and penalties for the entire time we had been trying to get the modification. Our debt went from XXXX to over XXXX, and we have till XXXX XXXX ( possibly XXXX XXXX ) tovacate with our entire family including exwife with XXXX son. Unfortunately, we feel that had we had a savvy lawyer, this would have gone differently. My husband suffered XXXX from the accident, ( although we did n't realize it for over a year later, so that put quite a burden on me. We seek to have the bank 's lending practices examined, as we were pushed in a direction bad for us and great for them. We seek to have a modification to our mortgage adjusted to an amount equal to what we were paying before my husbands accident, so we could afford to stay. WE also feel that we were taken advantage of, when were desperate and my husband was unable to work, and was convinced of applying for this jumbo loan, at 7.9 percent with points, from 6.8 percent..
04/08/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 939XX
Web
I am very frustrated with Nationstar Mortgage. I have tried repeatedly to get them to review my financial paperwork so that I can be considered for modification but continue to run into roadblocks. They have now set an auction date of XXXX XXXX for my home, which I have lived in for nearly 30 years. This is not right or fair. Our financial situation has steadily improved over the last couple of years and we know this could work if given the chance. Instead we are given excuses about how our paperwork was not received. After going through the lost fax excuse several times we began mailing our paperwork certified to verify it was received. Even when we had proof the documents were received by Nationstar, they still would tell us they did not have it. This is beyond frustrating. Why ca n't they assign us XXXX specific contact to handle our case? We talk to a different person every time. Why is the customer service so bad? It seems like they are overwhelmed and not capable of doing their job properly. This is my life and my home on the line here, and they should take it more seriously. I have worked as a XXXX in this area for over 30 years. When this loan was written I owned XXXX and also owned several XXXX. We were in a good position, and we refinanced this property in order to get some cash to purchase another investment property. However in XX/XX/2008 things got bad quickly. Business slowed down, and soon literally dried up. I went from a thriving and busy company XXXX to just one, ME, working part time. My wife, who worked as a XXXX at XXXX local resort hotels saw a huge decline in her income as well -- -less events, less people travelling etc.. We also were affected by the huge drop in value on our various properties, which prevented us from refinancing out of some of these problems. We lost XXXX of our apartment complexes to foreclosure, did a deed in lieu on another, etc. It was bad. At that time our loan was with XXXX XXXX XXXX. We tried to see if they would work with us on this loan, but could not get any straight answers regarding help and options to restructure or modify our loan. After the loan got transferred to Nationstar things had started to improve financially for us. We engaged Nationstar and were told to complete the financial package and fax the documents in for review. As explained above, we complied with their requests but on multiple occasions documents were lost or apparently never received. This excuse continued even AFTER we mailed things in with signature confirmation, so it all sounded a bit shady. I have been told that Nationstar is required to complete a review for all possible retention options based on my current financial status. My current financial status is good -- my wife is busy at her XXXX XXXX jobs, I am back to XXXX working for me and we have XXXX rental properties that generate income. We can afford a fair and reasonable mortgage payment, but we have not been given any options, in fact a review has never even been completed. We are not able to reinstate the loan in XXXX lump sum as Nationstar 's collection agents have suggested, but we can make a reasonable payment if they would work with us.
06/15/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • VI
  • XXXXX
Web
Mr. Cooper mortgage company are the least competent and intentionally mishandled our disaster modification and later forbearance plan offered by the company after being affected by both hurricanes Irma and Maria. In XX/XX/XXXX, given the sparse phone and internet service in the US Virgin Islands, we contacted Mr. Cooper a mortgage company who assumed the mortgage loan from XXXX XXXX. We went through the entire question and answer process and were told at the end of the call, " there is nothing more to do, we will be in contact with you. '' Several phone calls were made since Mr. Copper mortgage company did not send any confirmation, neither did they follow up on the request. In XX/XX/XXXX, we made contact again and was offered by Mr. Cooper a disaster modification. XX/XX/XXXX we sent an email regarding the lack of follow up. They responded the same day advising us that our request was forwarded to a loan specialist for further review. We called and they offered the same statement, " there is nothing more to do, we will be in contact with you. '' On XX/XX/XXXX, a representative called and left a voicemail on my husband 's mobile phone. On Thursday, XX/XX/XXXX, an overnight package was received from Mr. Cooper. The letter expresses concern post disaster and claims of attempts to contact us. In bold print they ask us to call before XX/XX/XXXX. We made the call this evening and we told by XXXX XXXX that our mortgage is in pre-forclosure. We were upset, and in unbelief since the phone representatives verify our mailing, email and telephone numbers with every contact. XXXX was rude to say the least and said the forbearance was just now being submitted. 1. We have Never missed a payment and have Never been late. 2. We have made 2 payments through our bank since the disaster modification and forbearance plan was ending according to what wee were told. 3. Mr. Cooper has never delivered on their side on either request. 4. No credit hits or late fees would incure. So how did we get in foreclosure? 5. We believe we have be taken advantage of and received " special treatment '' in that it takes Mr. Cooper almost eight ( 8 ) full months to process a standard request. 6. Mr. Cooper is showing our account as past due and it is NOT! 7. Mr. Cooper has blocked our account from being able to manage the account an disabled the payment functions. We have been blatantly misrepresented by Mr. Cooper. All of this needs to be fixed. We were not comfortable when we learned that our mortgage was move to Mr. Cooper and all this craziness confirms their less than competent practices. We expect the following : 1. Full documented clean up of our account and the mess that Mr. Cooper made within 15 business days. 2. Compensation within 45 days in the equivalent of mortgage payments for the 8 months we had to endure with little to no communication from Mr. Cooper. 3. Compensation of {$50000.00} for the stress, pain and suffering in receiving this news and causing a sleepless nights within 45 days of this communication receipt. We went from a two income household to one and NEVER defaulted. This mess up is completely unacceptable. XXXX. and XXXX XXXX
10/13/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • OR
  • 97217
Web Older American
In XXXX I got XXXX loans from Aurora which meant I did not have to make a down payment. The first loan was at the current rate, and the second loan was at 12 %. In XXXX when the crash hit my business, I got behind on my first and second loans. When Aurora said I could apply for a modification, I asked if that would be for the first and the second. They said, " Let 's get the first modified, and then we 'll work on the second. '' So after modifying the first, I called to ask about the second, and was told that the first had been sold to Nationstar, and that the second was being " serviced '' by XXXX XXXX XXXX, with whom I 've tried to modify since XXXX. I had to file bankruptcy, and after several years, was finally in a position this summer to offer the original amount of my balance ( XXXX ) to Aurora, which I did in XXXX. They responded that they will only settle for the original balance plus interest and penalties, amounting to another XXXX, ( so XXXX total ) ... or I can make interest-free payments for 3 years and then return to the 12 % interest rate. I have repeatedly tried to call the number they gave me ( XXXX ) at which I only get recordings and can not leave a message. So today I found another number and left a message. Surprisingly, someone named XXXX XXXX called me back! When he could n't answer any of my questions, I asked who I could talk to about the fact that Aurora promised me a modification on the second, and instead is penalizing me for believing them! He told me he ca n't talk to me other than to say I can submit another offer higher than my XXXX offer, which is impossible! I absolutely made the best offer I could. So I asked to speak to an Aurora investor, or XXXX 's supervisor. XXXX put me on a " brief '' hold ( which is code for " maybe she will hang up if I take long enough '' ) ... and I waited and waited, for over 10 minutes. Finally he returned to the line and said his supervisor is in a meeting ( that only takes 2 minutes to find out! ), so I asked when I could talk to the supervisor. He then started to explain what a meeting was, and why I could n't talk to the supervisor now!!! I told him I want to know how/when I can speak to someone else, and he told me he has to hang up. THIS IS HOW THEY TREAT THEIR CUSTOMERS! They make it impossible to reach them, and when I do, the person I talk to has no authority, nor even any business acumen, and was actually rude! ( With latest political revelations about how some people view women, I 'm now wondering if I was dismissed because I 'm a woman, and an old XXXX at that ). I thought the law had changed, and these mortgagors are REQUIRED to provide access in person with a decision-maker or at least someone who 's not a robot! My desired solution is to settle with Aurora for {$50000.00} ( since now I do n't have XXXX as I did when I made the offer earlier this summer ) or to receive a modification of my original loan of {$110000.00} at a reasonable interest rate, and not to be charged for penalties and interest for my delinquency while waiting to see how they were going to " help '' me resolve things. I also want an apology for being dismissed and hung up on.
12/18/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • FL
  • 33062
Web
In XXXX 2015, we suffered damage to our home, which resulted in an insurance claim being filed and reimbursement received. The reimbursement check from the insurance company was made payable to us as the homeowners and to the mortgage company, Nationstar Mortgage. On XXXX XXXX, 2015, we sent the check to Nationstar Mortgage for endorsement. Prior to mailing the check, I contacted Nationstar Mortgage as to the proper protocol to be followed when submitting this sort of check. I was not given any specific instructions other than a mailing address. In order to streamline the process, I thought it would be prudent to send an entire binder of information relating to this claim - paid invoices, the insurance appraisal report, a complete explanation of what damage had been incurred and the remaining work necessary in order to restore our property. I was told by Nationstar that they would contact me within two days regarding the check and the claim. The check and related information were delivered to Nationstar on XXXX XXXX, 2015, as evidenced by the USPS tracking information. We were not contacted by Nationstar within their two day promised window. Rather, they contacted us on XXXX XXXX, 2015. The representative we spoke with was completely ignorant of the situation and did not understand anything about the documents which Nationstar received. As a result, she " rejected '' the documents and did not proceed with processing the claim. The inspection was cancelled and the claim check was left with Nationstar to languish in their system. We requested to speak with a supervisor and to have the inspection rescheduled. The representative assured us that a supervisor would call us and that the final inspection would be scheduled within the next day or two. By XXXX XXXX, we had received no call back from the supervisor nor were we contacted to schedule an inspection. I again called Nationstar and again the representative I spoke with was unfamiliar with the claim. She could see in the file notes that the inspection was cancelled and not rescheduled and that certain documents had been rejected. I again had to clarify the documents for her and after I explained the relevance of the related paperwork, she agreed to reschedule the inspection and accept the reports which I provided. She also informed me that the insurance reimbursement check was being returned to me for another endorsement ( from the insurance adjusting firm ) before Nationstar would accept it. Nationstar is extremely difficult to deal with because their customer service representatives do not understand the entire process nor do they communicate to you what is needed to complete the process. We have repair bills which need to be paid from this insurance reimbursement and Nationstar is holding up our money through their sheer and complete incompetency. They do not adhere to their promises nor their verbal representations. We have bills which must be paid through this insurance reimbursement check and due to Nationstar 's negligence, we are unable to pay them. Everytime we call them, we get the runaround. I have spent hours on the phone trying to resolve this issue.
08/29/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • CA
  • 91324
Web
My compliant arises from Mr. Cooper 's and XXXX 's failure to provide adequate and complete disclosures in their deed of trust regarding permissions for exercising a short sale and deed in lieu. Had these pertinent terms been disclosed and the type of permissions required for execution, I wouldve made an informed decision. I would've fully understood as the sole borrower of the loan whether consent from another party was required for a short sale or deed in lieu approval. Taking this into consideration, I would've not signed as the sole borrower on the loan, add two co-signors, and put my credit on the line for the next 30 years. Ive took time out of work for a year to resolve this issue with multiple representatives from Mr. Copper and XXXX only to find out now there is a flaw in the deed of trust. The fact these pertinent disclosures werent disclosed is equivalent to blindly signing a contract. In other words, I signed for something I didnt know what I was signing because these terms were clearly and undoubtedly excluded. This clearly is Mr. Cooper 's and XXXX 's fault, since they're the parties responsible for verbiage structure. At the time the deed of trust was signed on XX/XX/2013, as a CPA and XXXX XXXX agent, I made the extra effort to double check and read every letter of the deed while dotting all my " is '' and crossing all my " ts ''. No where does it mention I need to obtain the consent of any co-signee in the event of a short sale or deed in lieu. It's obvious that with my thorough due diligence review, had I known about this substantive fact in writing, I would've thought twice and not entered into this agreement with Mr. Cooper. In fact, who in their right mind would get into a rabbit hole like this, especially someone whos well educated like myself, had they known about these facts upfront? Omission constitutes a null contract which is equivalent to a rescission. The fact these important terms were omitted makes me wary about Mr. Coopers and XXXX 's fiduciary responsibilities not knowing if other disclosures were also excluded. As a result, I feel like I've been robbed of my credit, gipped, taken advantage of, defrauded, inadequately informed, and treated unfairly from both companies. I dont feel comfortable continuing doing business with these companies because I suspect they're probably engaging in other illicit practices. Therefore, rightfully so, I am requesting these companies to be sanctioned and suspended from doing business in the financial sector along with the release of my name from the mortgage. In case there's any confusion or a predisposed, illogical rationale in favor of these entities, I want to close off by giving an example. As a XXXX XXXX agent, if a universal policy doesn't contain any information on policy fees for early withdrawals, but my client signs and later makes a premature withdrawal only to know theyre slammed with a hefty fee, what do you think the outcome would be? In this example, I am the customer who happened to sign an unlawful and invalid deed of trust with corrupt financial institutions who go by the name of Mr. Cooper and XXXX XXXX.
01/28/2017 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 92653
Web
I tried for years to have my mortgage modified Nationstar Bank. After years of relentless go around I got no where. Prior to Nationstar Servicing my loan it was Auroa. They to gave me years of runaround. Then years later I find out XXXX held the note. So honestly I never understood who held what. Home went to constant foreclosure sales, but nothing ever happened as my file was always missing or in review status. After so much uncertainty I was referred by XXXX XXXX in LA whom referred me to XXXX XXXX XXXX, representing XXXX XXXX XXXX of XXXX XXXX. They told me they would fight for me and I would never lose my home. This went on over 2 years. In the 2 years of getting constant run around from Nationstar and the Attorney, the lenders and XXXX took drastic measures to take my home. In this time XXXX XXXX I believed forged all documents to have all my correspondence sent to him. I never received one letter from Nationstar and the attorney told me he is handling it. After all the years pass, I began to trust him as we overcame so many foreclosed dates.I started getting generic letters from a realtor XXXX XXXX threatening me ( not directly ) to vacate my home for months. She taped letters to my neighbors, and I had to find out she worked for XXXX XXXX in XXXX XXXX. She harassed me for months and the attorney told me that she just wanted the sale. I never had XXXX minute face to face with her. I am a hard working VP, I make good money, put over 20 % down on my home, and tried repeatedly for someone to help me. I either wanted to refinance with my parents, modify balance, and sell the home. Options by Nationstar or XXXX never happend. At least I never got any mail. Attorney, lenders, and XXXX XXXX harassed me from XXXX XXXX to when I was thrown to the streets by police on XXXX XXXX. After 3 years, I found out the XXXX XXXX was a fraud misrepresenting XXXX XXXX ( who went BK 2-3 yrs ago ). XXXX XXXX of California said they could not go after him since he was not a true lawyer. I also filed a claim with District Attorney who told me to contact Realtor Board to go after XXXX XXXX, who misrepresented herself, and the list goes on. The end result of 3 years fighting the lenders, finding out my so called attorney was or is part of a scam, A realtor who was working unethically, I lost everything. As I mentioned I was evicted XXXX XXXX XXXX when I thought the Attorney was handling it with so many promises. I lost over {$170000.00} of my entire savings, I lost 10 years of my life in the home, and my credit went to shambles because of the attorney falsifying my identity to file BK to save the home after it was sold XXXX XXXX XXXX, which I never knew. I am living my childhood bedroom, with no credit, and no money. I have tried to get someone to listen, District Attorney, Lenders, Realtor Board, and State Bar hoping there is some closure to the nightmare I have been living. The attorney and lender left me to drown. As I try to rebuild my life, i was a victim of fraud and deceit, if the lenders just worked with me and options to come to a conclusion none of this would have happend. The Home was taken away from me.
03/23/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • MD
  • 21230
Web
On XXXX. XXXX, XXXX, I emailed a letter, dated XXXX, XXXX, copy attached as Exh. XXXX, to XXXX XXXX XXXX, Dedicated Loan Specialist, Nationstar Mortgage , LLC ( " Nationstar '' ) ( XXXX, Ext. XXXX. Nationstar is the servicer for XXXX, which is the secured creditor whose loan is secured by a deed of trust lien on my rental property known as XXXX XXXX XXXX, XXXX, MD XXXX ( the " Property '' ). On XXXX XXXX, XXXX, the Bankruptcy Court issued an Order Granting me a Chapter XXXX Discharge of my debts ( Docket No. XXXX ) in Case No. XXXX, XXXX Bankruptcy Court for the District of XXXX, XXXX Division. Accordingly, I do not owe any amount to Nationstar. As stated in my XXXX XXXX, XXXX letter to Nationstar, although XXXX granted me a streamline modification, " it is clear that the terms of the streamline modification are unworkable and unrealistic. '' The monthly mortgage payment amount of {$3300.00}, which was computed by Nationstar based on a principal amount of {$600000.00} and amortized over a forty year term, clearly is unreasonably high. The {$600000.00} principal amount, in light of the {$260000.00} fair market value of the property which was agreed to by Fannie Mae in XXXX XXXX in my prior Chapter XXXX bankruptcy case, is completely unreasonable. Based on the property 's age of XXXX years and the conditions of the Property stated in the attached copy of XXXX XXXX XXXX XXXX 's Report, there is significant costly work which is needed to be performed to correct the serious issues with the conditions of the Property. Since my XXXX XXXX letter offer, I have decided that my XXXX XXXX XXXX property is pivotal to the financial health of my residential rental property business. If I were to be unable to reach a reasonable modification agreement with Fannie Mae, Nationstar 's client, I will have no choice but to file a Chapter XXXX proceeding. Accordingly, in an effort to preclude the need to go into a Chapter XXXX proceeding, I have decided to raise certain of the proposed terms of my XXXX XXXX loan modification proposal. The terms of my new loan modification proposal, which are set forth in the attached XXXX. XXXX, XXXX letter, are as follows : 1. The new current principal balance would be {$350000.00}, instead of {$260000.00}, as stated in my XXXX XXXX letter. 2. The term of the loan would remain at 30 years. 3. The annual interest rate would remain fixed at.4.5 %. 4. The monthly principal and interest payment would be {$1700.00} with the first monthly payment to be made on XXXX XXXX, XXXX. 5. The new monthly mortgage loan payment shall be comprised of the new monthly mortgage principal and interest payment of {$1700.00} and the appropriate monthly escrow amounts for real property taxes and for insurance. It is important to note that Fannie Mae, Nationstar 's client, was in agreement, going into the XXXX XXXX, XXXX Confirmation Hearing in my prior Chapter XXXX Case No. XXXX, that the value of the XXXX XXXX XXXX property was {$260000.00}. I believe that this new loan modification proposal is fair and reasonable under all the circumstances and that the proposal benefits both Fannie Mae and my business.
08/15/2017 Yes
  • Mortgage
  • FHA mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • NM
  • XXXXX
Web Servicemember
We bought XXXX XXXX XXXX XXXX XXXX nm XXXX on a wrap around mortgage land contract, we were told the payments and balances mirror the actual mortgage and payments will be done through escrow ( XXXX XXXX in NM ) and drafted by attorneys ( XXXX XXXX at XXXX XXXX XXXX XXXX XXXX, reg agent of XXXX XXXX, also both real estate brokers. At closing the title company does not give accounting of some money around 2700 $ disbursed. Aparently it was given to the buyers not through escrow but to them directly, The companies involved are Nationstar ( HUD mortgage wherein I am named defendent in foreclosure action as owner ) and title company ( XXXX XXXX XXXX XXXX of no defect on title yet it was in default and not disclosed ) and escrow company ( XXXX XXXX ) We are claiming Nationstar artificially brought about a due on sale clause to force a foreclosure. We were asked by Nationstar ( and I believe they are selling to another mortgage ) that they will let us assume and modify the loan and we sent all the financial documents except fior their last requirement, they wanted us to take title to the property from the mortgagors, XXXX XXXX and XXXX XXXX, so that they complete the modification, and since they mortgagors who have not paid the mortgage since 2008, took a long time, we finally got the deed and sent them the copies of recorded deeds. they said that they needed this paper to modify and eliminate the foreclosure action. and in their letter it says also that they needed this so the XXXX ( mortagors ) do not have any redemption rights (? ) Instead of doing the modification, they sent the file to the legal department. And refiled the foreclosure action. We were recently advised by the courts paralegal division that the mortgage has a due on sale clause and that changing the title to us, was a factor triggering the due on sale clause. We are perplexed, did Nationstar did this intentionally to make us trip to the due on sale clause? This should strike their remedies on that clause since if their motivation was not the result of the mortgage alternative program in court, but a way to strike out the XXXX 's and extort full cash payment from us being that we are the only party paying on the mortgage through sunwest trust, and that nationstar accepted payments, was that a trick to get all the money that the bank already got from My mother and I comingled into their mortgage loan? Nationstar has been taking mom 's money, XXXX ' did not pay since 2008 They can not foreclose and deny modificaiton to us, they extended that offer to us in court, see court documents and modification letter to us. I am submitting another mortgage modification to them today, they can not go after any due on sale or accelerate a balloon pyament on our Real estate contract, since it was done in bad faith. The REC mom has with the mortgagors is protected under the safe act since the mortgageors used mom 's money, when the mortgage returned some of it to her to flip more than 3 o4 poroperties a year while they had a REC. there should be no balloon or one that could be created with an artificial due on sale acceleartion in bad faith by the bank.
04/01/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • GA
  • 30040
Web
I would like to submit a formal complaint about Nationstar Mortgage LLC. I have been attempting to work with them for the past several months to bring my account current. They are unwilling to help or assist in anyway. I made a double payment on XX/XX/2017 only to have it refused and sent back. I contacted Nationstar and was told my house was set to foreclose and go up for auction XX/XX/2017 and I could no longer make payments unless it was in full. I was never notified of any foreclosure and certainly never notified of an auction date. I immediately engaged a non-profit, XXXX specializing in these matters and supplied them with all the info and documents required to work out a repayment. They never heard back from Nationstar and neither did I. In a state of panic I listed my home for sale and received a contract within a few days. The contract and sellers agreement was given to Nationstar and also to XXXX. I got confirmation that they did in fact receive it twice by both parties. Still Nationstar did nothing to postpone the auction or provide me with any formal communication of postponement. My closing was scheduled for XX/XX/XXXX and Nationstar still would not communicate with me nor the non-profit helping me, only to say " you have to wire payment in full to stop the XX/XX/XXXX auction. '' Title search was completed by closing attorneys and they could not find any evidence that the house was in foreclosure and set for auction. To this day I still have not received and formal notification from Nationstar telling me my house is in foreclosure and set for auction. I only found out verbally in XX/XX/2017 because I called them about the returned payment. I am in shock that they could act this way and just take my home without any notice and a refusal to work with me or the non-profit I engaged for help. I have googled my address and some sites indicate that my house is set for Auction on XX/XX/XXXX even though I have a binding sale in process. Nationstar has ruined my credit, tried and still are trying to take my home but will not put anything formal in writing. They are horrible!!!. In light of their what I believe to be illegal actions, my realtor, buyer, and closing Attorney managed to pull off a miracle and closed my home on XX/XX/2017. Insult to injury, Nationstar would not provide a pay-off for my home to the closing attorney nor would the attorneys representing Nationstar. I fortunately had requested a pay off statement on my own and that is what we used to close with. Included in the closing statement are a bunch of erroneous charges that the closing attorney questioned, one was for {$45000.00} just listed as Lender Paid Expenses. What is this? I can never get any answers or explanations or even the same person on the phone when I call Nationstar. Please help! I am afraid that even though my house has been sold and I have confirmation that they received the wire of all funds paying off the loan, That they will still put it up for Auction on XX/XX/XXXX. I ca n't let that happen to the new homeowners. I am begging for help here ... I have never received any notice of sale or order setting sale.
05/02/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • PA
  • 19116
Web
5 years ago I filed for bankruptcy in order to save my primary residence. At the time, my loan was by XXXX mortgage company but they 've sold the loan to multiple mortgage companies since. Now it is being serviced by NationStar. I completed my bankruptcy requirement and repaid everything stipulated by my bankruptcy agreement. So it has been discharged and I am now officially out of bankruptcy. However, when I first filed the bankruptcy 5 years ago, the agreement was that I would pay {$1300.00} ( principal + interest + escrowed taxes & insurance ) as regular monthly mortgage payments to the bank, PLUS, $ XXXX monthly to the bankruptcy trustee to cover everything I had in arrears ( everything that accumulated from my mortgage company, i.e, back-mortgage payments etc. ) In other words, the trustee payment covered everything the mortgage company said I accumulated while in arrears before filing bankruptcy. During my bankruptcy, the mortgage company neglected to pay my property taxes, even though it was part of monthly payment of {$1300.00}. They even tried to not pay my insurance. After arguing with them back and forth they then began paying the insurance, but still not the property taxes. As a result, the XXXX sued me on multiple occasions for non payment of property taxes. I explained to them that my taxes are included in my monthly payments to my mortgage company and they should have been paying the taxes but have neglected to do so. The XXXX attoney 's XXXX XXXX XXXX informed me that that was not the city 's concern and I had to pay the taxes. So, I entered an agreement with the city and paid approximately {$5000.00}? ( estimated ) over the corse of about a year and half but did not pay off the entire amount. I got a stay in payment because XXXX attorney found out that I was actually in bankruptcy. So, at that point, not only was I paying the mortgage company principal, interest, taxes and insurance in my monthly payment, The trustee was ALSO paying the mortgage company AND I was paying XXXX ( because the mortgage company refused to pay. ) For the entire 5 years, I had tried to have the mortgage company explain to me why the refuse to pay my property taxes even though I pay it every month in mortgage AND the my trustee payment covered everyhing that they claimed I owed them. I got the run around for 5 years. I XXXX of last year, Nationastar finally ( and out of the blue ) decides to pay my property tax balance. However, as of XXXX XXXX, 2015 ( mind you, I am no longer in bankruptcy, I 've paid everything and my bankruptcy is officially discharged, and I 've made every monthly mortgage payment to date ). All of a sudden, as of XXXX XXXX, 2015, NationaStar has decided to raise my mortgage by {$540.00}. So now, instead of paying {$1300.00}, They now say my monthy payment is {$1800.00}. They have given no reason why they 've raised it. I am on a fixed rate mortgage and has always been on a fixed rate mortgage since bankruptcy and Nationstar has decided to raise it because they can. Everytime I call to speak with them, they are rude, hostile and sometimes even hang up the phone. PLEASE HELP ME.
07/14/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Credit decision / Underwriting
  • GA
  • 30260
Web
It all begins when I purchased a newly built home in XXXX XXXX, XXXX Georgia and the seller and Broker got me a loan with XXXX XXXX Mortgage and then the company went belly up within XXXX days. As a result my loan was then sold to XXXX XXXX XXXX unbeknown to me and without my permission who also got in trouble for bad loans and sold my loan to this company based out of either XXXX, Nationstar Mortgage. Ever since my loan has been taken over by Nationstar I receive weekly XXXX or XXXX times a day telephone calls from them and letters in the mail and XXXX delivery trying desperately to convince me to refinance my loans with them. I initially asked questions and realized very quickly that they do not operate ethically or in the interest of the customer and are out to do more damage than good. I have updated my account profile and asked them repeatedly to stop calling and contacting me all day and night every week for at least XXXX days about refinancing with them because I am pursuing a loan with other lenders. It is truly unfair to innocent customers like myself whose loans were bought by XXXX XXXX as a result of the XXXX Mortgage debacle and then sold to these unscrupulous lenders such as XXXX XXXX XXXX that has taken advantage of customers in the past and still remain in business with profits. Also, since Nationstar has taken over my loan which is approximately XXXX years or more now, the also have paid my City , County and Insurance late and applied the wrong amounts and servicers without my authority. Last year they paid XXXX XXXX insurance company that I contacted for information and quotes on my home. I was in the process of getting rid of XXXX XXXX insurance that I had for all my homes for the past XXXX years because they constantly raised my rates even though I never had filed a claim until last year due to a hail storm that damaged my roof. After receiving XXXX quotes I decided to go with XXXX XXXX which provided me with over {$200.00} in savings. Nationstar not only paid XXXX but also paid XXXX XXXX when I took the time to contact them as soon as singed my Home policy to let them know I was discontinuing with XXXX XXXX and not to pay them. Well to my surprise they paid XXXX XXXX at the time it was due late of course then also made a payment to XXXX XXXX months later and my XXXX balance was way low and then they increased my mortgage payments for the shortfall. I had to make numerous calls to get this debacle rectified. I have conducted research on Nationstar since I had not heard of them prior and read multiple customer reviews about how they offer refinance and put consumers through a lot of trouble and lose documents then change the terms over and over again and some have even lost their homes due to foreclosure. Of course I was horrified and it definitely confirmed my suspicions about this company and why I am not interested. I still receive calls and letters every singe week which is beyond annoying and what I know as harrassment. Please provide some remedies to innocent customers such as myself so I do not have to go through this ordeal again and again. Thanks in advance.
06/26/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 92101
Web
We are trying to short sale our home. We have an offer and have submitted it to Nationstar. Nationstar has decided that they are going to disregard the offer along conventional means and list our home on an online auction ( XXXX ). We have fought this, but seemingly lost until our agent, XXXX XXXX, informed us on XXXX that the online auction had been cancelled and we were moving forward, as usual. Nationstar countered the offer and the Sellers countered back. TODAY, XXXX XXXX stated to us that the online auction is BACK and moving foreward due to an ERROR made on the part of Nationstar. This is unacceptable. Nationstar must be held accountable for their mistakes. We are losing our home, I ( XXXX XXXX ) have XXXX ; I have to dictate this letter to my husband as I can not write it myself. My husband has XXXX. I had a XXXX and have gone through XXXX. We are not well people and Nationstar is driving us to the brink of insanity. We CAN NOT take their blatant disregard of the fact that on the other end of this short sale transaction are human beings trying to survive the best that they can. Here is the email forwarded to us today from Nationstar : Property : XXXX XXXX XXXX XXXX XXXX CA, XXXXSubject : RE : ***Counter Offer - Documents Needed ***Body : It appears the file was inadvertently assigned to me during the homesearch process, I reviewed the offer on file because the account was assigned to me. The loan was sent back to homesearch to finish the auction process. If there are no higher bids, the short sale will be assigned to a retail negotiator to submit the offer on file. Created By/Date : XXXX, XXXX - XXXX/XXXX/2015 XXXXXXXXNotification From : XXXXXXXXThree days prior to this email, we were forwarded this message : Property : XXXX XXXX XXXX XXXX XXXX CA, XXXXSubject : RE : XXXX - XXXX - XXXX RequirementsBody : XXXX, the short sale has been assigned to me to review/negotiate the offer submitted by you ; therefore, I believe the auction process has stopped. I will be reviewing the offer following this message. Thank you, XXXXCreated By/Date : XXXX, XXXX - XXXX/XXXX/2015 XXXXXXXXNotification From : XXXXXXXXThis is unacceptable. Both we and our agent can not even fathom how the online auction process is even legal. I am attaching to this complaint the requirements mandated by the XXXX XXXX XXXX, as Nationstar has stated that our agent must list our home back on the XXXX and direct buyers to XXXX for the online acution, or else the short sale file will be declined. To date, no one at Nationstar or XXXX has responded. The XXXX requirements were sent to both parties on XXXX. There has been XXXX response or even acknowledgment of the XXXX XXXX rules to list auctions on the XXXX. We can not see how Nationstar or XXXX are in compliance with any XXXX or the California Department XXXX XXXX XXXX. We were under the impression that a residential purchase contract was a binding XXXX. Nationstar 's ineptness to do their duties should not mandate our lives in such a negative manner. This was their mistake. They need to adhere to what they told us and see this short sale through with the offer submitted.
11/19/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • TX
  • 798XX
Web Older American
I 'm filing a new complaint because previous complaint ( XXXX ) was closed ( I failed to timely dispute the last response from the mortgage company which I overlooked ). My mortgage company approached me about refinancing my home loan for Texas property. We went through the entire process of assembling the paperwork, appraisal ( & gt ; 3 times the loan value ), credit research ( excellent credit ), perfect payment history on existing loan, etc. The property had to be considered investment property because, though I 've owned it since XXXX, lived there until XXXX, still have utilities in my name, my family still lives there and it 's the only property I own, I live XXXX miles away managing multi-family property owner by a family XXXX and my Texas Driver 's License has that address. ( I informed them of these facts at the onset of the loan consideration. ) They said I would have to give up my homestead exemption, which I reluctantly did since the lower payments would enable me to pay the higher taxes. No sooner had I done that when they then said I could n't refinance the loan because I did n't have a homestead exemption on the property XXXX miles away that is in no way connected to this loan. I was given the following options : 1 ) Change all my driver 's license and other records back to the loan property address ( which would be lying and virtually impossible to do ) ; 2 ) Declare the property as a XXXX home and, since no one can live there but me, kick my family out on the street ; or XXXX ) Have the multi-family residence owned by an XXXX deeded to me alone and get a homestead exemption there. In response to my previous CFPB complaint the company submitted a boilerplate response that they had received the complaint. They later submitted a final response dated XXXX/XXXX/XXXX which I accidentally overlooked and failed to dispute. I do take issue with their explanation in the XXXX paragraph of that letter ( attached ) regarding what I was told and the sequence of events and it failed to answer the key question. The letter claimed " this particular guideline is in place to remain compliant with Texas state law regarding 'cashout ' or Texas home equity loans. " I DO somewhat understand the part about giving up the homestead exemption on the loan property though I believe Texas should allow a person to keep a single longstanding homestead exemption on the only property they own even though they are not currently living there. I do NOT understand why the underwriters would care about my having a homestead exemption on OTHER property that is not involved in an investment loan. Are we to believe that, under Texas law, investment loans can not be refinanced unless the borrower has a homestead exemption wherever they currently live, a circumstance that must be very common? I submitted a request to have my homestead exemption reinstated and was denied. Since I 've now lost the homestead exemption on the loan property, and the property is appraised at a higher value, my tax payments for this year have risen over 10 % and I 'm left without the refinance to enable payment of those higher taxes.
10/13/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • TX
  • 75052
Web
I currently am living in my home and that I have had for 18 years. I got sick and requested a loan modification I am a XXXX person.On or about XXXX. I kept sending and re-sending loan modification pkg to Nationstar and they stating they did not receive it. After sending on numerous occasions approximately XXXX times.I kept calling to follow up on receipt. Finally they received the pkg on XXXX Rec 'd letter stating foreclose on my was put on hold due to the mod in U/W. I kept calling Nationstar weekly for an update and they kept requesting docs/ I received a letter from Nationstar dated XX/XX/XXXX stating they had received all documentation for the Govt Trial. Itsa 20-60 days for the pkg review,. The letter also provided that during the evaluation period, my house would not be referred to foreclosure. On XX/XX/XXXX, I called Nationstar to confirm if the mod was in review and it was. On XX/XX/XXXX I received a letter from Nationstar date XX/XX/XXXX stating addl docs were needed to evaluate the trial pkg. The requested documentation had already been submitted on XX/XX/XXXX to XXXX XXXX and he stated I had until XX/XX/XXXX to return the documents. On XX/XX/XXXX I contacted Nationstar for an update and spoke with XXXX XXXX. She stated she was newly assigned to my file and told I needed more documents, the same that had been sent on XX/XX/XXXX.I asked her to thoroughly check her system and she denied the documents were no there in the system. I insisted that she look again and she finally found the documents in the system, but still demanded I resumbit the documents. I faxed it to her on the same day at approx XXXX. I called on XX/XX/XXXX and spoke with XXXX XXXX to get a status update on the file. She stated nothing else was needed and the file was in U/W. On XX/XX/XXXX I received a call from the original representative who was handling my case and told me everything was in the U/W process and everything was going as expected. The same day I received a letter from a BK attorney stating my house was going to be sold at a foreclosure sale on XX/XX/XXXX. I called XXXX XXXX immediately to inquire about a possible sale. XXXX XXXX reviewed the system and told me there was no sale date on my house.I told XXXX XXXX that I could afford my home and just had a temporary set back due to my medical illness. I further advised her if my house was going to be sold, I would file for BK..On XX/XX/XXXX, I called XXXX XXXX again to check on the status of my modification review. She informed me that the process would take some time to complete and everything was progressing smoothly. I asked XXXX XXXX again about a possible sale date on my home and was told there was no sale date on my home. On XX/XX/XXXX, I received a certified letter dated XX/XX/XXXX stating the my property was in foreclosure and the title was expected to bee transferred to XXXX XXXX within the next 60 to 90 days. They actually foreclosed on my home and misrepresented and fraudulently handled my case. On XX/XX/XXXX, XXXX XXXX from XXXX XXXX XXXX to inform me that my house had been sold on XX/XX/XXXX and he represented the new owner, XXXX.
07/14/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 95765
Web
I had a foreclosure sale date scheduled for XX/XX/XXXX, 2017. I have Loan Modification with my servicer NATIONSTAR MORTGAGE, LLC and they have violated my CALIFORNIA HOMEOWNERS BILL OF RIGHTS including SECTION 362 ( A ) OF THE BANKRUPTCY CODE. Hi, my name is XXXX XXXX and I 'm having a very hard time dealing and working with my servicer NATIONSTAR MORTGAGE, LLC. I have mailed and faxed over all documents for a loan modification but they still proceeded with the foreclosure sale scheduled for XX/XX/2017.. I 've been trying with them for a long time. Couples days ago I woke up in the morning and saw that there is a sign stuck into the ground of my property from a real estate agent company saying that the home is For Sale. I was really shocked to see this. We contacted the real estate agent XXXX XXXX ( XXXX # XXXX ) with XXXX XXXX XXXX Team Partner with XXXX XXXX in XXXX, CA. I asked him why he put up a For Sale sign on my property he replied saying that he listed the property for sale. When I attempted to ask him more question about it he said dont worry about it, its none of your concern. I explained to him that im under an active Federal Bankruptcy he replied saying I dont care not my problem. I requested him to stop all these transaction under the Section 362 ( a ) of the Bankruptcy code and remove the home from listing and remove the signs he denied. XXXX XXXX ( XXXX # XXXX ) with The XXXX XXXX Team Partner with XXXX XXXX are in violation of SECTION 362 ( A ) OF THE BANKRUPTCY CODE : Section 362 of the Bankruptcy code requires all collection efforts to cease immediately upon the filing of a voluntary or involuntary bankruptcy petition. Section 362 ( a ) of the Bankruptcy Code provides that the filing of a bankruptcy petition operates as a stay against the following activities : ( 1 ) the commencement or continuation, including the issuance or employment of process, of a judicial, administrative, or other action or proceeding against the debtor that was or could have been commenced before the commencement of the case under this title, or to recover a claim against the debtor that arose before the commencement of the case under this title ; ( 2 ) the enforcement, against the debtor or against property of the estate, of a judgment obtained before the commencement of the case under this title ; ( 3 ) any act to obtain possession of property of the estate or of property from the estate or to exercise control over property of the estate ; ( 4 ) any act to create, perfect, or enforce any lien against property of the estate ; ( 5 ) any act to create, perfect, or enforce against property of the debtor any lien to the extent that such lien secures a claim that arose before the commencement of the case under this title ; ( 6 ) any act to collect, assess, or recover a claim against the debtor that arose before the commencement of the case under this title ; ( 7 ) the setoff of any debt owing to the debtor that arose before the commencement of the case under this title against any claim against the debtor ; and ( 8 ) the commencement or continuation of a proceeding before the United States.
08/07/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Settlement process and costs
  • FL
  • 33844
Web Older American
Greetings to all C.F.P. Bureau agents., XX/XX/XXXX My name is XXXX XXXX XXXX & i am XXXX from having served in the XXXX XXXX XXXX ( but my issue is Mortgagec related ). I was ordered to receive XXXX for the XXXX XXXX XXXX. XXXX of these were XXXX. I am revealing this to you because XXXX. So, in XX/XX/XXXX when i asked XXXX / XXXX XXXX XXXX for a REFI, they asked me for proof of income. These guys knew i was in tough shape especially from XXXX. They knew because they ( XXXX ) demanded proof of income which came in the form of my XXXX " award letter. '' For XXXX months, i politely asked them to mail me a brief synopsis of the terms i could expect to be faced with. And each month they came up with a new reason why they could NOT tell me what to expect for an interest rate, a rough guess on the total monthly payment, escrow breakdown and whether my new note was a " fixed '' or " adjustable-fixed-mortgage & gt ; '' By the way ; i had no idea what any of the preceding words meant, ie. ARM versus a Fixed Note or what attorneys meant by a Sub-Prime Note and or balloon payments. This all goes to the heart of my complaint. These XXXX financial REFI wizards were 'banking ' on the fact that i had no concept or understanding of contractual mortgage language. I doubt some of them did to except for how much their commission would be if i signed all the refi documents. This brings us to the 3-day Recission period guaranteed by law for every American citizen following the Closing of a mortgage contract or the refinancing of a mortgage note. Why? Because none of us can read or truly understand the implications of what we are getting ourselves into for the next XXXX years. Let me refresh you. I was XXXX ( XXXX ). And the REFI bank officers knew this because i had previously supplied them with my XXXX Award paperwork from the XXXX judge in XXXX, Florida. These documents from XXXX XXXX XXXX elaborated on how i XXXX XXXX in many everyday settings and even simple tasks such as shopping at the grocery store. I ca n't tell you how many times i had to leave my basketful of groceries in XXXX so i could 'escape ' from my perceived trap. XXXX. XXXX/ XXXX & XXXX set my closing at XXXX. It went to XXXX and yes, i had a XXXX XXXX but i had to stick it out. I was signing documents like crazy. ( XXXX forms ). During this marathon closing, i must have asked at least XXXX times for a copy of my new refi note. I was told, " XXXX XXXX, we have XXXX docs here and i need to get each XXXX upstairs to the notaries to be notarized. It 's XXXX. Do you want to wait until XXXX for a few copies? '' At close to XXXX Thursday, i asked if my 3-day revision period included the week-end & was told yes, of course. That should change. Note ; how many real estate attorney offices are open on a saturday willing to review a XXXX page thick refinancing mortgage note? Wait. Forgot. I was denied a copy of the refi note for my 3-day recission period. During the closing, the refi agents guaranteed me more than XXXX that my mortgage payment would remain at {$620.00}. A lie. Climbed to XXXX. Rcvd my note in XXXX mo.s
02/21/2017 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • UT
  • XXXXX
Web
On XXXX XXXX, XXXX we filed for chapter XXXX bankruptcy which included a large number of mortgage payments. In XXXX XXXX, I received a copy of a motion for relief from the automatic stay in the mail. Nationstar mortgage was asserting we were 3 months delinquent. This came as quite a surprise to me as our first post petition payment was due XXXX XXXX and we had made a payment in XXXX and XXXX. There was one payment not made because Nationstar insisted we had a different post petition start date than I thought and that we were ahead by one payment. I contacted Nationstar almost daily from the date in XXXX I received the motion until the first hearing in XXXX on the motion. Each time I talked to them they told me the payments were there in the unapplied funds account and that they were n't being posted because my post petition payment was less than my pre-petition payment and the system was n't recognizing it as a full payment. Each time they said they were forwarding a request to research asking them to apply the payments. I continued making payments and made a payment in XXXX, XXXX ( which cleared first week in XXXX because of the holiday ) and XXXX. The first hearing was continued because Nationstar 's attorney 's had been unable to reach them to discuss the proof of payment I had sent in. A follow up hearing was scheduled with the same result. The hearing was then continued to XXXX XXXX XXXX. At that hearing the attorney for Nationstar stated that they had accounted for all payments but one - which would be the one Nationstar 's reps insisted I did not owe due to my first post-petition payment due date. The hearing was continued yet again for another two weeks. My attorney had stated that if I did n't have evidence of the one remaining payment that we would be able to do an agreed order and make that payment up over 6 months. The next thing I knew, I got a copy of an order in the mail from the Trustee stating my attorney had erroneously withdrawn our objection to the motion to dismiss and the motion had been granted. When I asked my attorney how they planned to correct this error they indicated they would reach out to Nationstar 's attorney and try to get them to work with me. Now, the attorney is coming back stating I owe payments for XXXX XXXX through XXXX XXXX. The payments they had previously acknowledged as received, they are now stating are delinquent again. Nationstar is clearly not applying payments correctly, timely or appropriately. They erroneously filed for the motion for relief when I was never 3 months delinquent and I am now fighting against foreclosure. To add insult to injury, they want me to cure all post petition payments ( which I have already made and provided evidence of, exlusive of one payment ) but also to pay their attorney fees when they never should have filed the motion to begin with and they still seem to be incapable of posting my payments. I am at risk of losing my house when I have made the post petition payments as agreed. I also fail to see how they can require me to pay attorney fees that should have never been incurred in the first place.
10/11/2015 Yes
  • Mortgage
  • Reverse mortgage
  • Loan servicing, payments, escrow account
  • OH
  • 43055
Web
I am launching a second complaint against Nationstar/champion mortgage of Texas. My initial complaint was placed XX/XX/XXXX and their response XX/XX/XXXX. This company has claimed all along that the discrepancies in the letter of intent - XXXX I, was what led them to filing the foreclosure proceedings against the property. I repeatedly faxed the information that was asked for beginning XX/XX/XXXX. If this matter could have been resolved with the letter of intent the pending Sheriff sale or possible discrepancies that have arise from this matter could have been avoided. I am requesting an as the mortgage company has claimed that I am entitled to the documents that they based their denial of the letter of intent upon. In the past 15 months illegal proceedings with the Court XXXX in XXXX XXXX Ohio have de-evolved from the actions of the plaintiffs law firm. There was not adequate notification and on further investigation a person name XXXX XXXX, was supposedly notified or was the person that stopped the short sale process from the mortgage company on the property that is in question. I am still trying to determine who is XXXX XXXX and how would he have the authority or the rights XX/XX/XXXX to disrupt the short sale? Champion mortgage claims that they notified XXXX XXXX XX/XX/XXXX that short sale proceedings could occur if myself as the defendant would comply. Through the law firm that was representing me and my person I never received any such notifications. This was also pointed out to and confirmed by XXXX XXXX XXXX, management analyst for the national servicing center of housing and urban development XX/XX/XXXX. This matter has now been from that timeframe referred to a Sheriff sale XXXX in question is scheduled XX/XX/XXXX This is wholly unfair and patently unethical as to the actions of Nationstar/champion mortgage. They also sent occupant conveyance HUD forms in XX/XX/XXXX which XXXX XXXX confirmed that these forms should not have been used or the scare tactics that the mortgage company was implying was false and incorrect. They also sent court documents to their residence and property in question to " occupant ''. How is it after 17 months the mortgage company could send an official document to an address the listed as occupant and expect a tangible reply? The law firm that was representing me has now withdrawn from the case either because of their knowledge of similar types of cases and that it is headed towards either the short sale or the unfortunate reality of a Sheriff sale with in 30 days time. The fact remains that I had the ability to discharge this debt over 14 months ago. The subsequent court dealings and extreme levels of subterfuge and misunderstanding has been from the plaintiff 's law firm and in response the law firm representing me attempted to offer the HUDXXXX forms and offers of short sale only to be rebuffed by the mortgage company and its law firm. As I am patently stating that the XXXX notifications for offers of a short sale process were never received. I am filing this complaint in hopes that your Bureau can resolve this as quickly as possible.
06/06/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • TX
  • 770XX
Web
On Thursday XX/XX/XXXX I was contacted by a CS agent from Mr. Cooper. The person called told me her name was XXXX calling out of XXXX, the exchange starting with XXXX- She express congratulations on our mortgage modifications. Please note the only way to complete the modification according to Mr.Cooper/Nations Star besides complete the trial payments was to pay XX/XX/XXXX and XXXX ( which we did with two separate payments ) one cashier 's check, the other personal check which was cashed/cleared. Both payments were sent via XXXX. Although the person called to express congratulations on the modification she said she was calling to ask if we were behind on any Home Owner Association dues. I gave her the information, Then she told me she was calling about our XX/XX/XXXX payment. I nearly loss it, because these were already sent and we are attempting to move forward. First she stated she could not find any payments we made, then she said she did find it and stated we owed more. After about 15 minutes, she said there is {$110.00} missing and she would put in a request to see what happened to {$110.00}, but she found the two payments. Then she said she could take a payment for XXXX, so I gave her our bank information. The next day I called the number she gave me and said it was her direct line. I called the number and the number was Mr. Cooper but not assign to anyone. Additionally when I called back and spoke to another person she said WE OWED FOR XXXXXXXX, at this point I hate we have gotten into this type of mortgage with such confusing transactions and inexperienced customer service people who may not have the proper knowledge and abilities when speaking to homeowners on mortgage payments, escrow, taxes and basic customer service. I ended the call and called someone else who again claimed we owed for XX/XX/XXXX. I move the money from my bank account that would have paid XXXX XXXX mortgage because I was told it was for XXXX when I know it should be for XX/XX/XXXX. Afterwards I received repeating emails that our mortgage payment was received numerous times. These are unlimited indications this mortgage company is disconnected and does not know what CS agents are doing in XXXX versus what those in XXXX are doing ... .several agents swore they knew what they were doing although they could not find the payments I spoke of that was for XXXX and XXXX. I received a letter about a surplus in escrow but would go toward past due payments if the account was not in good standing, the agent told me there was not a surplus because XX/XX/XXXX was not received. These are the types of experiences which makes excuses for them unacceptable. There is still a fact of the XXXX male called to harass me that I better take the modification then said I decline and the modification was rejected. Even after the recent called congratulating us on the modification, those that I have spoke to within the last two days mentioned the modification was rejected. The person reading this for CFPB it is my hope that you will give further instructions for consumers when mortgage companies like this exist!!!!!!
04/21/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • RI
  • 028XX
Web
My mortgage is with Nationstar Mortgage Company. Upon closing, I signed a PMI Disclosure form saying that I have the right to request PMI removal at 80 % LTV, and that it will be automatically terminated at 78 % LTV. Upon trying to clarify these terms with Nationstar, I 've been told by them that I can not get PMI removed until my loan is at 75 % LTV since it is less than XXXX years old. I have gone back and forth with them several times ( and have produced the signed PMI disclosure form for their review ) and have maintained that if that were the case, then it would 've been disclosed on the form along with all of the other disclosures The form simply stated that I have the right to request PMI removal at 80 % ( not 75 %, not 75 % within a certain timeframe ... 80 % ) and while there are some loans that require different terms for cancellation, my loan is not XXXX of them. I requested to be transferred to their legal department and was told by a rep that " they do n't have a legal department ''. I am not gaining any traction with Nationstar - responses are not timely, intelligent, knowledgeable or helpful. The responses I 've received from their Customer Service Department do not address my questions, have not produced any signed agreements ( between myself and them ) or documentation that back up their claims and often are scattered with grammatical errors combined with poor professionalism which make me question the competence of the Customer Service " Specialists '' handling these mortgages altogether. I requested to be transferred out of the Customer Service Department to a superior in the company who I could escalate a complaint to and the Customer Service Rep refused to give me any contact information. At the advice of the XXXX XXXX XXXX XXXX - Banking Division I escalated the matter and wrote directly to the Compliance Officer at Nationstar Mortgage, XXXX XXXX, and attached all of my correspondence, documentation and expressed my frustration & stress in dealing with the Customer Service Specialists who have not been adequately addressing the situation. He simply forwarded my letter BACK to the Customer Service Department and I received a letter back from them saying ( again ) that they wo n't remove it until 75 %. Their PMI Cancellation Form is extremely vague and says that while I can request removal it is not guaranteed ( and seems to be at their discretion, at the end of the day ). I have not applied for cancellation yet as my home is not yet at 80 % LTV, but I suspect it will be upon a new appraisal. I am trying to get my ducks in a row for when that time comes and Nationstar, I feel, is violating my rights as a banking consumer and is not appropriately responding to my multiple attempts at sorting this out. It was always my understanding that the Homeowners Protection XXXX of 1998 was enacted specifically to protect consumers from banks doing exactly this. I am at my wits end and do n't know how else to proceed. I will attach my signed PMI Disclosure form, and multiple ( dated ) correspondences to and from Nationstar as well as my reference log of activity.
03/12/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • MA
  • 02301
Web
I found out that on XXXX XXXX XXXX that my home was going up for auction on XXXX XXXX, XXXX. I had tried working with nationstar ( the company holding the note ) to work on a modification. My ex-husband XXXX XXXX XXXX XXXX put XXXX in place in XXXX and I paid on it through XXXX and XXXX until XXXX/XXXX/XXXX. I had made a verbal agreement that he would pay the XXXX payment of which he did not. By the time the bank informed me about no payments on the house I was XXXX payments late. I did not have almost XXXX to give them so I asked if I could do a modification since I was the XXXX that had been paying for the house for the last two years. I was told no XXXX XXXX would have to do a modification because my name was not on the Note of Mortgage. But I found out on XXXX/XXXX/XXXX that my name was put on the mortgage note in XXXX in book XXXX page XXXX. My ex-husband did the modification by himself in XXXX of XXXX recorded in book XXXX page XXXX. I asked Nationstar at the time because we were seperated and I intended to purchase the house from my exhusband if I needed to fill out a modification myself. I was told no the house note was only in my exhusbands name. Upon being served by the lawyer holding the auction on my home I found out that in XXXX when we remodified my loan with XXXX my name was put on the note without my signature or consent, and also on the note with my consent. I did sign a note in XXXX due to the lawyer stating I was signing my name just to the title not knowing it was the note, but we refinanced in XXXX and NEVER signed the note, but the lawyer rolled the mortgage over with my name on it without having me sign the note. I removed my name from the deed on XXXX because the bank I was working with to purchase the home said I could not purchase something I technically already owned so I removed my name from the title for purchase. This is when I found out that there was over another XXXX dollars worth of liens on my home and the bank backed out and found out that my name was on the note for a second mortgage of which I had no clue exsisted. Both my exhusband and myself had put a second mortgage on the house in XXXX through XXXX credit, but that was paid off by myself in XXXX in full. I just want to purchase my house, cut through all the wrongs that have been committed to me and keep my house. I have every piece of paperwork, but cant not attach over XXXX pages to this. If you want every piece of my mortgage from the original purchase date of XXXX I can and am more than willing to do this. I currently have no clue who owns my home other than XXXX that purchased it back at auction for XXXX. I know that by putting my name on a document I did not sign is not legal, so I would like to know were I am to go and what I am to do to keep my home. I have now been given a bill saying that XXXX XXXX XXXX XXXX ( XXXX ) owns my home and that the breakdown of money goes at they purchased the house for {$150000.00} but principal, interest and XXXX charges and escrow was {$240000.00} and foreclosure fees and costs is {$7300.00}. I do not feel I should be responsible for this.
04/07/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CO
  • XXXXX
Web
We filed a complaint against Nationstar a couple of months ago because they had failed to work with us or give us an opportunity to resolve our mortgage issues with them. We have now completed the initial review, and frankly we are very concerned with the way the servicing of this loan has been handled, specifically the failure to review the loan for capitalization modification, cap and extend modification, in house programs or even a repayment plan. It is obvious that this is an avoidable foreclosure and also obvious that we do not have the necessary funds to reinstate the loan in full. We have been told that the payment is so low in relation to my current income that we ca n't fit into guidelines to LOWER our payment. My XXXX issue is that Nationstar miscalculated the income. But going back to the initial issue, I know there are programs where they put the late payments back into the balance and the payment goes up. Why are they not looking at this program? Also they are claiming to use specific formulas to calculate my income and they are making errors. Also they have provided a property value that is nearly 20 % off from what all of the neighborhood comparable sales show. I am not sure why Nationstar wo n't be forthright and work with me towards resolving this issue1. Miscalculated income : The RMA that was submitted with my application listed a W-2 income of approximately {$4500.00} per month. That is based on my salary, and the guaranteed income that is received each paycheck. However, the Nationstar underwriter calculated the W-2 income as {$7100.00} a month. This does not add up, unless the underwriter is making the misguided assumption that I receive vacation pay, paid time off, bonus pay and recognition pay and holiday pay EVERY SINGLE CHECK. That is not the case. I have provided the same paystubs that were used to calculate the income that was used in the last denial. I would like a senior underwriter to review this taking into account my salary and guaranteed income, not occasional bonuses, vacation pay etc. 2. Inaccurate Property Value : Nationstar has somehow arbitrarily come up with a value of {$190000.00} for this property. However, there are XXXX comparable sold properties in my neighborhood with similar or LESS square footage and the average sale price is {$230000.00}. I have included a list of sold comparable properties with square footage and the sale price. Additionally, I have included a list of XXXX properties under contract in the same neighborhood, referred to as " comps '' and the average sales price of these properties is {$240000.00}. Based on these facts I assert that my current value is {$230000.00}, as opposed to the {$190000.00} that was calculated by Nationstar. Once again, I want to know why my loan was not reviewed for a capitalization modification or a repayment plan or even an in house program? Based on the documentation included in the Nationstar denial, their agents only looked at HAMP and HAMP Tier XXXX, even though I know these other programs exist. I am not sure why they are denying me access to these other programs.
02/15/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • IL
  • 611XX
Web
In XXXX of XXXX XXXX bank sold my mortgage to Nationstar Mortgage Company. In an attempt to be proactive, I called Nationstar and explained to them that after several unsuccessful attempts to do a Short Sale while my loan was with XXXX, that I wanted to do a Deed In Lieu. I thought by doing a Deed In Lieu I would be surrendering the property in a manner that was legal, correct and responsible, as opposed to just walking away abandoning the property and being a " irresponsible '' homeowner. After several looong months of getting the run around, sending in countless packets of Nationstar generated documents, along with my own financial records, bank statements and updated applications. In addition having to sit in a room with my ex husband for 45 minutes while we signed XXXX pieces of paper each and had them all notarized AND REVIEWED FOR ACCURACY AND PROPER COMPLETION BY MY ATTORNEY and HER ASSISTANT/NOTARY ... The Deed In Lieu was FINALLY executed on XXXX XXXX, XXXX ... .NINE MONTHS after I had begun the process!! I was relieved and felt very good about the fact that I had completed the process and surrendered the property in the manner of a proud homeowner. Now it is XXXX XXXX, and I received a phone call from a woman named XXXX stating she was with Nationstar Mortgage and that she needed my address so she could send a Notary to my residence to execute the Deed In Lieu Documents. i was very confused by this call because I thought the process was done and the property had already been sold. I told her that there was a mistake and the process had already been completed. 4 days later I received a mortgage Statement from Nationstar for all back payments since the date of default, they are also telling me I am still the legal owner of the property. I then proceeded to call the legal/escalations department at corporate. they told me the documents were not executed properly on their end and they are trying to get the problem fixed. I was supposed to get a call back on Friday XXXX XXXX. Needless to say I DID NOT get a call back on Friday, and had to call them back on Monday, with no resopnse. Then Tuesday, XXXX XXXX XXXX called AGAIN from customer Servcie in the Deed In Lieu Department, asking if I wanted to Proceed with the Deed In Lieu Process. I told her I was speaking with the escalation dept. and asked her to read the notes on the account. She informed me that there were no notes other than the notes from XXXX XXXX, when I called in about receiving the mortgage statement. So I called corporate AGAIN and spoke to the escalation dept. I was informed that they were still working on the issue to resolve it without the docs having to be re-executed. I asked why the account was not being notated, and he told me they were doing this " behind the scenes '' and they could not notate the account. Now I am sitting and waiting yet AGAIN ... I am at their mercy yet AGAIN! If I do have to re execute the docs, I do n't know how I will be able to, as I do not know the whereabouts of my ex husband, and if I did I 'm sure he would be unwilling to cooperate in signing the docs again!
02/23/2016 Yes
  • Mortgage
  • Other mortgage
  • Application, originator, mortgage broker
  • MD
  • 207XX
Web
On XX/XX/XXXX, I sent to XXXX " dba '' XXXX, XXXX, California, 4 QWRs & Notice of Default for failure to respond & return 4 sets of EFT Debt Discharging Instruments sent to XXXX, totaling over {>= $1,000,000} from me without any response/DEFAULTED. I forwarded complaint to CFPB. I have sent a Fiduciary Request Reconveyance under Evidence # XXXX to XXXX, XXXX dated XX/XX/XXXX CM # XXXX with no response/DEFAULTED. I sent Exhibit # XXXX Fiduciary Request Reconveyance to XXXX, XXXX XX/XX/XXXX CM # XXXX. It was sent to XXXX, XXXX, Iowa with no response/DEFAULT. I QWR'ed XXXX without response/DEFAULTED and XXXX switched to XXXX of XXXX, XXXX, Colorado XXXX without answering the QWRs/DEFAULTED. I QWR'ed XXXX with Exhibit XXXX, Notice of Validation of Debt dated XX/XX/XXXX CM # XXXX and XXXX switch to XXXX XXXX dba '' the XXXX " dba '' Nationstar Mortgage , LLC, ( XXXX ), XXXX, Virginia without answering the QWR/DEFAULTED. On XX/XX/XXXX, I sent a QWR, to ( XXXX ) Evidence # XXXX with CM # XXXX with no response/DEFAULTED. On XX/XX/XXXX, I submitted a Qualified Written Request ( QWR ) CM # XXXX to XXXX and XXXX " dba '' Nationstar Mortgage , LLC with no response/DEFAULTED. I have subsequently submitted XX/XX/XXXX, Affidavit Of Notice, Bill of Particulars - Demand & Discovery & Disclosure Evidence # XXXX CM # XXXX to ( XXXX ) Nationstar Mortgage LLC with no response/DEFAULTED. On XX/XX/XXXX, I sent an Affidavit of Fact, Notice of Default Judgment for Failure to Respond According to the Rule of Discovery, Tacit Agreement Evidence # XXXX CM # XXXX to ( XXXX ) " dba '' Nationstar Mortgage , LLC with no response. On XX/XX/XXXX I sent Affidavit of Fact, FAILURE TO RESPOND TO QUALIFIED WRITTEN REQUEST ( QWR ) CM # XXXX to XX/XX/XXXX " dba '' Nationstar Mortgage , LLC & XXXX " dba '' XXXX, XXXX, Texas XXXX Evidence # XXXX with no response/DEFAULTED. On XX/XX/XXXX. I sent an Affidavit of Fact, Notice of Judgment for Failure to Respond According to the Rules of Discovery to XXXX Nationstar Evidence # XXXX same CM # as XXXX. I sent an Affidavit of Fact, QWR, Demand & Discovery to XXXX of XXXX dated XX/XX/XXXX, Evidence # XXXX CM # XXXX with no response/DEFAULTED. On XX/XX/XXXX, I sent an Affidavit of Fact, QWR, Bill of Particulars Evidences # XXXX, XXXX to XXXX " dba '' Nationstar MortgageCM # XXXX with no response/DEFAULTED. On XX/XX/XXXX I sent an Affidavit of Fact, QWR to XXXX " dba '' XXXX & XXXX " dba '' Nationstar Mortgage , LLC Evidence # XXXX CM # XXXX & XXXX with no response/DEFAULTED. On XX/XX/XXXX I sent Evidence # XXXX, Bill of Particulars, QWR, Demand for Discovery & Disclosure to XXXX, " dba '' Circuit Court for XXXX XXXX Maryland, XXXX, XXXX, Maryland XXXX with no response/DEFAULT. I have sent Notice of Default Judgment on XX/XX/XXXX to XXXX & XXXX of the Circuit Court for XXXX XXXX Maryland CM # XXXX & XXXX at great cost to me. I ca n't prepare a defense without responses to QWR 's, Discovery & Disclosures because I do n't have any proof of validity of debt and/or identification of the claimants involved. I do not have proof of a mortgage with the claimants.
07/31/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • SC
  • 29045
Web
My loan originated with XXXX XXXX XXXX and after several years was sold to XXXX XXXX. In XX/XX/XXXX it was transferred to NationStar Mortgage and on XXXX XXXX I sent them the following inquiry ... " On XX/XX/XXXX XXXX Mortgage Services transferred the servicing of my mortgage to Nationstar. I received a letter from Nationstar in XX/XX/XXXX stating my account was paid ahead and not due until XX/XX/XXXX. It also stated, " If you wish to leave your account paid ahead as is, you do not need to do anything. However, if you wish to have your extra payments applied towards your principal balance, please contact us at XXXX to speak to a Customer Service Rep regarding how you would like your funds applied. '' I called the number and spoke with XXXX who proceeded to tell me that my XXXX payment was all applied to principal and all other payments between then and XX/XX/XXXX would be applied to principal. I have yet to understand why that would happen, but I continued to pay a monthly {$480.00} payment and was happy to have it reducing the outstanding balance. Now I have passed the magic date of XXXX and my monthly payment due of {$440.00} is reflected on my statement. I have continued to make a monthly {$480.00} payment with the additional {$31.00} to be applied to principal. Now I need someone to explain to me why only the additional {$31.00} is the only amount being applied to principal. Before Nationstar my monthly payment was applied to interest then principal. Since the principal balance was reduced by XXXX {$3800.00} between XX/XX/XXXX and XX/XX/XXXX, there should be a little less interest accruing each month ; therefore, more of the payment being applied to principal. " Subsequently I received a reply stating, " Due to the nature of your request, we ask that you please call us directly so one of our Customer Service representatives may assist you. Please call XXXX XXXX XXXX XXXX. '' On XXXX XXXX I called the number provided and spoke with a woman who, after conferring with someone away from the phone, told me the payments were being applied as such to catch up the outstanding interest. I replied to her that could not be accurate and requested to speak with someone else. A man eventually came on the phone and after reviewing several of my past statements and running some calculations, agreed that something was not right. The statements for the amount due provided a breakdown of principal and interest ( i.e. Principal {$100.00}, Interest {$340.00} XXXX, yet my payments were being applied as stated above. He told me he would have to take the situation to a higher power and would call me back with an update. He did call me the next day and left a message that the situation was being worked on and he would provide an update later. I have reviewed my transaction history several times since his message ; seen no changes or adjustments and have left three voice mail messages at the " direct number '' he gave me. My most recent payment due XXXX was posted on XXXX in the same manner as the previous two ; all to interest except for my additional payment to principal.
09/03/2018 Yes
  • Debt collection
  • Mortgage debt
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • MD
  • 21202
Web
My mortgage was serviced by XXXX XXXX XXXX XXXX when foreclosure was initiated on XX/XX/XXXX. XXXX XXXX XXXXXXXX, XXXX was assigned the mortgage in XX/XX/XXXX. The mortgage was later foreclosed, following a foreclosure sale of the property, on XX/XX/XXXX, according to court records. The fair market value at the time of the sale was approximately XXXX and the property sold for XXXX. The property was sold to XXXX XXXX XXXX ( the previous beneficiary ) as trustee of XXXX XXXX XXXX XXXX on that date. XXXX reported the foreclosure on my credit report and noted that the account had been transferred/redeemed/foreclosed on XX/XX/XXXX. This is where I believed the foreclosure saga had ended, factually and legally. In contrast, records sent to me from XXXX in late XXXX indicate that XXXX maintained an account in my name on behalf of XXXX XXXX XXXX and charged in excess of {$50000.00} for various home improvement, cash keys bonus, trash pickup, and other charges between XX/XX/XXXX and XX/XX/XXXX. Apparently, Nationstar bought all of XXXX 's debt or loans sometime in XX/XX/XXXX. Nationstar sent a welcome letter to me demanding payment for {$62000.00} on XX/XX/XXXX. The welcome letter also stated that the loan was being serviced on behalf of XXXX XXXX XXXX. I did not timely receive the letter owing to my own fluctuating living circumstances. In XX/XX/XXXX, I received two XXXX for the property ( XXXX XXXX XXXX ) : a XXXX from XXXX discharging {$200000.00} and a XXXX from Nationstar canceling debt in the amount of {$94000.00}. ( See Attachment A. ) When I first reached out to Nationstar inquiring about the XXXX and why they were reporting discharged debt, I received a letter stating that the XX/XX/XXXX letter demanding payment was sent to me in error and no amount was owed to Nationastar. ( See Attachment B. ) I followed up with the customer relations official named and certified on the letter, but she offered me no help or guidance on the XXXX itself. A year has passed and I am still attempting to get a corrected XXXX from Nationstar. I called customer relations on XX/XX/XXXX asking for a corrected XXXX. I sent the letter to another official in customer relations, as she demanded proof for the fact that Nationstar had previously informed me that no amounts were due to the company. In response to my XX/XX/XXXX dispute and request, Nationstar ( D/B/A Mr. Cooper ) sent a letter indicating that it would not issue a corrected XXXX and that records indicate that a remaining balance due on a loan in the amount of {$210000.00} was cancelled on XX/XX/XXXX. That remaining balance is allegedly {$94000.00}, which is reflected on the XXXX. As a result of two mortgage lenders claiming that they discharged debt on one mortgage for one property ( a property that sold to a third-party for {$240000.00} on XX/XX/XXXX ), I am facing a tax liability of nearly {$25000.00}. I am going to pursue insolvency for tax purposes, but I am in no way accepting liability for Nationstar 's alleged debt discharge. And, I am submitting this complaint today to shed light on these practices.
09/27/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • SC
  • 29588
Web Older American, Servicemember
XXXX XXXX XXXX - Since the last complaint XXXX I filed against XXXX XXXX XXXX XXXX I have sent an appeal to Nationstar the servicing Company for XXXX XXXX Mortgage. I have had one call because my brother died - XXXX XXXX XXXX who was on the mortgage and I am to here back from her in 2 days. Her name was XXXX XXXX at Customer Relations, Nationstar. telephone number XXXX. That was 2 weeks ago. To : Federal Trade Commisssion, FTC asking for assistance to see if my Loan was the subject of Predatory Lending and why XXXX XXXX XXXX XXXX will not approve a modification Denial reasons : Property not Owner Occupied : 1. I was unable to remain in the home due to XXXX family members passed away tragically in the home XXXX. 2. HAMP - assistance - the home can be rental property. 3. I foresee imminent default due to going over my budget would have a deficit of over {$1500.00} a month making the home unaffordable and possible foreclosure in the future. 4. When my brother passed the loss of income was {$4100.00} a month. I also had medical expenses from my father of {$15000.00} and before my mother past away I had {$3000.00} along with burial expenses. Summary : Hardship I am current on my mortgage, however I believe that I have an imminent default ( my loan is not yet in default but there is a high probability that it will soon be in default ). My mortgage payment is {$2200.00}. On XXXX XXXX, XXXX my brother ( co-borrower ) died. XXXX. Upon his death I lost {$4100.00} a month and he was the co-borrower on the loan. In XXXX my father also passed and I had to cover medical and burial expenses in the amount of {$15000.00}. At that time I became a XXXX to my mother and contributed {$3000.00} a month for XXXX, and she eventually passed. I had to pay XXXX for her burial expenses. My brother, father and my mother died tragically in my home and I had to relocate from my home due to XXXX family members passed away in the home tragically and residing there was too stressful. The police at one point said it look like a crime scene. I have inherited my grandchildren. In XXXX XXXX I received an e- letter from the lender Nationstar which stated that my payment will increase from {$2200.00} to {$4600.00} a month starting XXXX XXXX. I immediately took steps to improve the financial situation. I contacted the lender and applied for a modification. I was denied due to the home is not owner occupied and I am current on the mortgage payments. My financial hardship is due to the fact that I am unable to afford the increase in payment. Also my children are in the military and they will be XXXX very soon and I will have to move again to help with taking care of their children. They are single parents. I also am taking care of my XXXX grandchildren which make my monthly expenses increased. Currently my grand-daughter is pregnant and I will have a new addition to the family which will cause expenses to increase in the near future. My grandson has XXXX. I have enclosed supporting documents to support my statements. Desired resolution
05/14/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • WA
  • 98335
Web
We originated our Mortgage through XXXX, who in turn sold our loan to XXXX XXXX XXXX. During the housing crisis our family experience a job change and XXXX hospital stays for our daughter that resulted in a {$60000.00} loss for our household that year. My husband and I who are now separated, but working on reconciliation. We contact XXXX XXXX XXXX XX/XX/2011 to negotiate HARP assistance. XXXX XXXX XXXX lost our paperwork twice, and delayed getting help for over XXXX months. We even enlisted a credit counselor service who promised to get us " back on the road to financial recovery '' who took our money and failed to pay our bills. The only resort we had left was to file Chapter XXXX bankruptcy XX/XX/2011. Once we did this XXXX XXXX XXXX immediately sold our loan to NationStar. We have had nothing but trouble reaching NationStar to discuss anything with or negotiate or take action. They place you on hold for more than 15 minutes at a time and then hang up on you. We are broken, exhausted with the trials of the last five years of struggle in order to make ends meet and we can not get the help we need. We have both worked since the age of XXXX and are hard working. We have always tried to do all the right things and teach our children to do the same, yet we seem to never be able to get ahead. We are now having health issues due to all the stress that both XXXX XXXX XXXX and now NationStar are putting us through. We received a notice a week ago that they have involved XXXX XXXX XXXX to begin the foreclosure processes, however we have not been served with notice, nor any postings placed on our residence and we are still in Bankruptcy, which will not end for another year. NationStar told the US Bankruptcy court that they had served us a notice regarding mailing address changes, however if this is the case, then they did so fraudulently and without valid due process. We both work 10-12 hour days both of us have long commutes my commute is an hour in the am, his is more like XXXX, due to traffic issues in XXXX. We have tried to work hard for the " American Dream '' only to find ourselves in our late XXXX 's back to square one. We have attempted to contact the HOPE program, but they seem to do little to help and take a while to help with problems that need to be resolved immediately. I am sure they are busy, but this housing crisis problem is still very much alive and in my opinion, far from over or near resolve. From what I can see online, settlements for those hurt by XXXX and XXXX XXXX XXXX actions have been disbursed or closed. So, those that have continued to try and do the right thing, attempting futilely to gain control of the losses that plague them, have now missed the life preserver thrown out to help those injured. It saddens me that the Whistleblower 's who spoke out about what happened to consumers while working with XXXX XXXX XXXX faired much better ( in financial compensation ) than those people who were truly injured/affected by those Whistleblower 's actions. These people cost consumer 's their homes, their livelihood and their mental health.
03/09/2018 Yes
  • Mortgage
  • FHA mortgage
  • Unable to get your credit report or credit score
  • Other problem getting your report or credit score
  • OR
  • 973XX
Web
Back in XX/XX/XXXX, we purchased our home, we secured a FHA loan through XXXX our home purchase price XXXX, we put up XXXX cash down payment. Not long after we received notice our contract had been bundled and sold to Nation Star Mortgage, now Mr. Cooper. In XX/XX/XXXX we were met with demands for a crossing permit fee from a railroad, XXXX XXXX XXXX, XXXX XXXX XXXX.who 's tracks we must cross to access our homes, We reviewed the permit with a legal advisor and were told not to sign the demands as we surrender our property rights to this railroad. Not long after, we were met with a legal notice filed by the XXXX listing us as the defendant in a legal lawsuit filed against our property for " quite title trespass ''. Case # XXXX in the Circuit Court in XXXX County Oregon. We purchased Title Insurance and our law firm sent a document direct to XXXX XXXX company where between XXXX and XXXX we were told there is no way either were responsible for what happened to us? The XXXX went back decades and found a flaw where one property owner neglected to retain a crossing permit on record in XXXX County and the XXXX claims we, and all the Residents on our Country lane are trespassing to our own homes. We were advised to not make a payment until this matter is resolved. My first thought was contact Nation Star and have them work with us, to date, now going on six years later, we haven't been able to access Nation Star Mortgage, I had an office lady hang up on me when I tried to make arrangements on our home. We owe 29 months and Nation Star has foreclosed on our home, they want to sell our home but simply can't until this mess is settled. This mess was a direct result of the Oregon Legislature gifting millions of stimulus with no strings attached to the owner of XXXX, who pre planned to take away our properties, XXXX was offered millions in more stimulus to drop this lawsuit and declined, we prevailed in Circuit court and currently awaiting the Oregon State Supreme court ruling, we have been advised this will never be over! Why did we put up XXXX in down payment to become bad people? We didn't, we feel we are owed a way out of this mess via. NationStar, we could care less about getting our XXXX back, ( however, we think we are entitled to a full refund ) we just don't think we should be making payments on a home we are trespassing to access, we also can't understand how any bank could loan money if there is a title defect? XXXX County Oregon also owns our access road called XXXX XXXX, should this XXXX buy this property from XXXX County, it would restrict access via. any and all vehicles. This is insanity! Nation Star Mortgage wants nothing to do with us, we just want our credit history cleaned up and Nation Star to go away and we will gladly move. Why would we make a single payment if we can never sell this home and if we are trespassing to our home? I'm more than sure a bank will never loan a XXXX on any property on our XXXX XXXX ever again. You can XXXX search ... XXXX XXXX XXXX vs. the People on XXXX XXXX in XXXX XXXX Oregon for more details.
10/16/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CO
  • 80031
Web
The issue evolves as follows, We obtained our mortgage through XXXX , XXXX XXXX XXXX XXXX XXXX in XX/XX/XXXX. The mortgage was fixed of 30 years of {$190000.00}. Later down the road, XXXX, XXXX XXXX XXXX XXXX XXXX passed on my loan or maybe it was bought by XXXX XXXX XXXX, XXXX. Well, in XX/XX/XXXX I lost my job and I was behind on payments from between 8-10 months. Then my house was in foreclosure because of my passed payments. I had in mind to file bankruptcy but I did n't. At that time in XX/XX/XXXX I decided to do a modification on my mortgage with XXXX. I requested to lower my interest from 7.25 % to 5.00 %. Also lower my payment from {$1700.00} a month to {$1100.00} a month. XXXX accepted my request instead of selling the house of course. I was happy because I was able to keep my house. Well, during the transaction they had told me that the overdue payments were just going to stack up on top of my debt. The problem was that they did not tell me how much that amount was. I just assumed that the monthly payments that I had missed were going to add up. XXXX had told me that if I made the monthly payments on time for a whole year they would just dismiss that extra amount. That was the deal when doing the modification. So I accepted because I thought it was a good deal. So I made all my payments on time. In about a year later, XXXX had passed my loan or the company was bought by Nation Star Mortgage. When that happened, Nation star sent me a statement of my mortgage saying that I owed a balance of {$63000.00} on top of my mortgage. I was shocked, I had no idea where that balance was coming from. When I put two and two together I came to the conclusion that it was that " past due amount '' that XXXX had told me that it was going to be forgiven if I made my payments on time for a full year. I never knew how much that amount was until I received that statement that Nation Star sent me. I called Nation Star and I talked to a representative and I explained the situation. The rep had told me that in about another year it was going to pretty much disappear ( the past due amount ). The year passed and I called again to see what was process looking like, and that time they had told me that no, that now that " past due amount '' was going to be forgiven in about five years. I was very upset because I was told one thing and now it was another. When I asked for the lady that had helped me initially, they said that that rep did not work there anymore. A couple of months later I called to see what I could do to figure this problem out. Well this time they told me that the " past amount '' was not going to go away. I was very angry at that point because I felt like they were just stalling me to tell me. They pretty much lied to me. They defrauded me completely. All I ever wanted was to have that " past due amount '' forgiven and removed because thats what they had told me initially. I never missed a payment after the modification. Ive been loyal and what makes me even more upset is that they are trying to charge me more that what the house is actually worth.
05/16/2017 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • NV
  • 89015
Web
This is my 2ND complaint to CFPB regarding the same problem with Nationstar Mortgage. My original XXXX # is XXXX and was submitted on XXXX / XXXX / XXXX . XXXX ationstar Loss Draft Department was and continues to be a MAJOR problem du ring our claim to our Insurance company and reconstruction of our home. They have delayed the progress of our project and has now made us incur costs for extended temporary housing beyond what our insurance carrier will reimburse due to the continued delays. Furthermore, our insurance company has threaten to enforce a deadline to limit us on replacement costs coverage which is only available upon completion of repairs. Please refer to our prior complaint under above referenced case number for details. Fortunately after our first complaint to your offi ce ( CFPB ) on XXXX / XXXX / XXXX , Nationstar responded promptly by issuing initial {$40000.00} draw of our reconstructions funds by XXXX / XXXX / XXXX . As of today they continue to withheld over {$33000.00} from our insurance claim funds for disbursement after inspection of 50 % of reconstruction of our home. Since XXXX of XXXX we have tried to schedule this inspection with Nationstar Multiple times, they have accepted our requests and advise inspector will call to schedule, after waiting days with no calls, we follow up with Nationstar to find out every single time they CANCEL the inspection without any notification. They have said inspections has been cancelled by mistake, other times it has been cancelled due to lack of documentation.. when we have provided them with EVERYTHING. We have created an account through their XXXX website their automated system asks you to go to for updates, but the system continues to tell us our case requires special handling, it is no use to us. Their Loss Draft department is incompetent, no assistance, no moving forward, no follow up, non of the employees seem to even understand the claim process, never take the time to read our case information, continues to give us contradicting information, excuses for non cooperation. We have provided their Loss Draft Department with a COMPLETE AND DETAIL Information, emails, reports between our insurance company, the work performed on our property as well as additional information to assist them in managing our funds properly. At this point our house has been sitting at approximately 60 % completion since XXXX XXXX , pending additional funds currently withheld by Nationstar and as of the moment we are still waiting to the mercy of someone at Nationstar willing to help us. We have spent so much time, hours, efforts, energy, stressful phone calls. We want to move back into our home and Nationstar seems to have no consideration for our current situation. They have taken our claim funds once again hostage and treat these fun ds as they were additional loan funds ... THIS IS RIDICULOUS. How does this company even hold a license as a loan servicing company when they can not distinguish the difference between loan funds and escrow funds or insurance claim funds. PLEASE HELP!!
04/28/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • AZ
  • 85339
Web
Hi, This is going to be difficult to explain so bear with me. Last year my brother became terminally ill. In an effort to try and find the moneys to go see my brother before he passed away I reached out to my mortgage company to see if I had any hardship plans to help me with the expense. I called them Nationstar Mortgage and told them the situation and wanted to know if I could miss XXXX payment to make the flight. The lady on the phone said yes they could waive XXXX month 's payment and I could pay it up by paying {$1000.00} amount for the next 5 month to catch it up, my normal mortgage is {$830.00}. I also asked her if that would impact my credit and she assured me that it would not and she would also set up my account so that I would not receive the automated phone calls about a missed payment. So for the first 2 months it was working well, no phone calls and I was paying {$1000.00} per month as opposed to my {$830.00}. Then all of the sudden I start getting automated calls. Then I got an alert on my credit reporting agency. So when I looked it up the mortgage company came up as XXXX month missed payment. I called Nationstar and asked them what they were doing and had to explain to them what the arrangement was. At first they had not record of that agreement. I asked for a Manager, and he was finally able to find the record of the agreement. He then informed me that the agreement I was told could happen was not allowed and she was not supposed to do that ''. So I told him ok but then what happened to the overages I paid towards my mortgage and how could they be showing me one month behind since I was not. Where did that money go? I told him based on the money I paid over the amount owed I should only owe you a couple of hundred not a fully month premium. He asked me to fax him my I was checking account statement that shows how much I have paid above the mortgage rate. So I have faxed it never heard back from them. As of today I have fax it and called them repeatedly and have yet to get anyone to investigate and fix this. On my last call which was last week I again re-iterated the story and told them the name of the last manager I spoke to and I gave her his name. In that conversation the lady said that XXXX was not a manager and she would report him for saying he was. Now I faxed the form again and she said they would get back to me in two days that was last week. How can a mortgage company be allowed to operate so unethically? What do I have to do to get this fixed? I have never missed a payment before since I purchase this house and this nightmare is never ending I need help can someone out there please help me. Please is there anything I can do to get this resolved they are ruining my credit and keeping in loss of my bother ever a nightmare that never ends. This company has no business operating as a mortgage company. They bought out my mortgage from the original mortgage company and when I look them up they are a collection agency. How can this be clearly they have no business buying out mortgages and operating as a mortgage company.
03/17/2017 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 91942
Web
We are demanding a cease and desist to Nationstar, and its trustees. Nationstar has our home scheduled to be soled on the XXXX of this month without cause. Nationstar is violating guidelines and regulations regarding this action. Nationstar has unlawfully filed a notice of foreclosure in XXXX of 2016. We were granted a modification on XXXX 2016, with a payment of {$1600.00} for months 6,7 and 8. After that a permanent mod was given with a payment of {$1600.00}. Final docs were signed on XXXX 2016 with a new permanent mod payment of {$1600.00}. After that when we sent in our payments, to a contract we signed, and the bank agreed to, the bank refused the payments and stated our mortgage payment would be higher even yet. This was completely unlawful and in opposition to the contract signed. We refused to pay a " bate and switch '' new payment that was higher than the one agreed to by contract. The bank continued to refuse payment, creating the past due on purpose, then filing a notice of default, when we were not in default, rather they were in violation to the agreed upon contract, causing great harm and distress to our family. I faxed them a request and explanation for the correction, which never happened. Later, in XXXX/16 I received a annual escrow account disclosure statement telling me our payment was now going to be LOWERED to {$1600.00}. yet the payment continued to be refused stating the payment was not enough. The next day I got a statement to pay the {$1600.00}, which, as previously stated was refused by the bank. On XXXX/16, one day later I got a letter from the bank stating we were 30 days behind and they sent us letters to that effect, which is a lie, no other letters were sent other than the ones described above simply stating continually changing payments that were all incorrect XXXX not according to our contract. The VIOLATIONS OF GUIDELINES AND REGULATIONS CONTINUED, as they put us into foreclosure for no reason, the wrong doing is COMPLETELY THEIRS, NOT OURS. The very next day, XXXX/16 we get yet another letter now telling us we owe {$49000.00} and {$1500.00}. We have faxed over demands to explain these actions, and violations and to restore this modified loan to its correct, original amount that was lowered to XXXX. This request, then demand was forwarded to Nationstar XXXX different times, with no response at any time. I found our we were in foreclosure by a friend telling us, an no notices were sent to us, and no posting on the door at any time, which is required by law. Please make sure this sale is stopped and the bank held accountable for this intentional action to harm my family with this illegal foreclosure. Please contact my third party representative, my administrative assistant ( non legal ), who will make sure we get the information and we will get back to you. This information is as follows : XXXX is her name, her address is XXXX, Ca. XXXX, and her phone number is XXXX, as was the request given to the bank also, by fax, with no response at any time. WE DEMAND THIS SALE BE STOPED UNTIL THIS ISSUE IS RESOLVED.
11/03/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 92584
Web
XX/XX/XXXX, XXXX XXXX XXXX sold my mortgage loan to Nationstar Mortgage. Upon receiving my loan, Nationstar placed my account in a bankruptcy category even though my loan or property was never included in any bankruptcy proceedings. They also failed to report my account or any of my timely payments to the 3 credit bureaus. I requested on several occasions to have Nationstar report my loan to the credit bureaus and each time they refused, siting a bankruptcy that does not exist. In XX/XX/XXXX I began refinance proceeding with another mortgage company. Nationstar received notification of such proceedings and only then did they report to XXXX, however they are reporting drastically incorrect information stating that my loan has been 30-60 days late on many occasions. This is not the case, as my bank statements will show payments have been made on a monthly basis many times far above what my minimum amount due is. These negative, incorrect reporting 's have halted my refinance. They only time my loan was delinquent was XX/XX/XXXX during a brief period of unemployment. Once my employment was reinstated I contacted Nationstar and entered into a repayment plan to pay back all of my past due payments. This plan was completed XX/XX/XXXX. I contacted Nationstar regarding the incorrect reportings to Experian at which time they verbally acknowledged that there has not been any late payments since the above mentioned repayment plan. They stated they could not remove the late reportings to Experian, yet they could refinance my loan if I remained with their company. I refused and asked for the mater to be escalated ; at which time I was told the only department that could help me was their research department. Because they can not be contacted by phone I was told to fax a cover letter and all supporting documentation. I have tried faxing the information on multiple days, on multiple occasions, from multiple fax lines. Each time an error message was received. I called again today and asked for an email address to send my documentation and they refused, stating the fax number was my only option. It was only after I shared my intention of filing a complaint with the FCPB did they provide me an email address. I believe Naitonstar is using the above mentioned tactics to stop me from refinancing with a different mortgage company. Furthermore, XX/XX/XXXX a payment was scheduled with Nationstar on to be debited from my bank account on Thursday, XX/XX/XXXX. The funds were never withdrawn. I called Nationstar and they acknowledged an error on their end and processed the payment on XX/XX/XXXX. I was told my payment history would reflect the first requested date of XX/XX/XXXX, yet it has never been corrected. When I call to inquire, they tell me they are opening a research request and I should hear back via mailed letter within 7 business days. I have never received any written documentation regarding these " request ''. I believe these " research request '' are yet another tactic used by Nationstar to avoid addressing and correcting deliberate processing errors.
07/12/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • FL
  • 32526
Web Older American
I am elderly & XXXX & have been trying since XXXX to modify my home loan of which I have lived in my residence for over 22 years. I had several XXXX & contacted all creditors about having to be in the hospital for these & requested a loan modification with XXXX Mortgage at that time to get caught up on my home mortgage. I only owed for a few months then & sent in papers to XXXX & was in the middle of the loan modification when they sold the loan to Nationstar Mortgage.My first contact with Nationstar was that they filed to foreclose on my home- This loan was started in XXXX after Hurricanes- I had only 5 payments left- however, refinanced to pay for the damages to several of my rentals due to insurance companies not paying me as they went bankrupt. I immediately contacted Nationstar about the loan modification with XXXX & they stated to me that XXXX said to foreclose. I have been in constant contact with Nationstar & written so many letters & calls in an attempt to get this loan current & correctly handled.since then in XXXX, I believe.They have REPEATEDLY ignored me & stated I was NOT entitled to a loan modification & have been sabotaging me from day one. I have continued to insist on my right to have a loan modification & finanlly got then send me the papers. I have sent in all info needed for this SEVERAL TIMES & they state they have not gotten all info. I got 3 other loan modifications with another companies sent in all info needed. Then they would state I needed an undate, etc.- everything not to do this loan modification I dispute all inspection fees & legal costs that NEVER should have happened as I was modifying this loan with XXXX when they tried to foreclose. Now again in the middle of the modification- I only found out yesterday that a hearing was held on XXXX XXXX, XXXX for the final foreclosure. I WAS NEVER notified of this hearing & have been trying to work with them to get my rights applied. They have scheduled a sale date of XXXX XXXX & now I am having to file a motion with the court to stop this.I am not able to hire an attorney- My medical costs were almost a million dollars .Nationstar states that I am behind since XX/XX/XXXX, & that is totally FALSE.- copy of enclosed paper that I just read the other day & received the end of XXXX They changed attorneys & the costs they state I owe keeps increasing every month. I have sent in my payments & they have kept them- returned on particular payment & I have kept sending it back- 8 times.They state I owe $ XXXX which is absurd & totally FALSE.I owe from XXXX XXXX at & XXXX & that is why I contacted XXXX & all creditors to assure them of my intent to pay all bills & let them know of my hospital & XXXX stays & to get caught up by the loan modification. This has been a nightmare for me. & stressed me so much.These companies have improperly handled this loan now are depriving me of my residence. I wish to file a complaint against them both & need your help asap. I can send in any papers you might need. I intend on doing whatever I can to save my home. I live in XXXX, Florida.
07/21/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CO
  • 804XX
Web
This is not true, no payments were missed and in fact payments were made early. This comes XXXX XXXX from Nationstar Mortgage dated XXXX XXXX XXXX XXXX, CO XXXX XXXX '' Nationstar has reviewed the above referenced account and found the account was correctly denied for the Home Affordable Modification. The borrower missed a payment during the trial period. Nationstar contacted the borrower several times, and management spoke to the borrower explaining why it had been denied. Unfortunately, the account is ineligible for the Home Affordable Modification, per the guidelines set for by the US Treasury. " 44. After XXXX learned of the Foreclosure sale, he again called Nationstar. On XX/XX/XXXX, XXXX spoke with XXXX Nationstar. XXXX asked XXXX XXXX to have Nationstar rescind the Foreclosure Sale because Nationstar had ( a ) failed to XXXX any notice that it was proceeding with the Foreclosure Sale and ( b ) had made multiple misrepresentations XXXX regarding the status of his HAMP modification and of his Note to Nationstar. XXXX. XXXX and XXXX went through Nationstar 's records of the communications between XXXX and Nationstar. XXXX. XXXX stated that Nationstar 's records of its communications with XXXX comported with XXXX ' own records of these communications, which are reflected in the preceding paragraphs of this Complaint. XXXX also confirmed that Nationstar had not notified XXXX of the Foreclosure Sale or of that XXXX ' HAMP application had been denied. XXXX. Despite his concurrence with the facts as XXXX presented them, XXXX and Nationstar refused to rescind the Foreclosure Sale. More specifically : a. XXXX asked XXXX, " What Happened? " b. XXXX responded, " Something transpired. " c. In response to further questions from XXXX, XXXX would not reveal what transpired, refused to rescind the Foreclosure Sale, stated that he was going to terminate the telephone call, and then hung up. XXXX. XXXX XXXX XXXX, XXXX held a conference call with XXXX XXXX XXXX Nationstar and XXXX XXXX XXXX XXXX XXXX XXXX a HUD-certified loan counselor ). XXXX. During this XXXX XXXX conference call, XXXX again affirmed that : a. Nationstar 's records of its communications comported with XXXX own records of these communications, which are reflected in the preceding paragraphs of this Complaint ; b. Nationstar did not notify XXXX that his HAMP loan-modification application had been denied. XXXX Nationstar did not notify XXXX of the Foreclosure Sale date or that Nationstar was proceeding with the Foreclosure Sale. XXXX. XX/XX/XXXX XXXX spoke via telephone with XXXX XXXX XXXX Nationstar Mortgage 's legal compliance department in XXXX, TX. He asked why Nationstar proceeded with the Foreclosure Sale despite having informed XXXX that " everything is OK. '' a. XXXX XXXX responded that there had been a " miscommunication between [ Nationstar 's ] Loss Mitigation and HAMP department XXXX s XXXX. " b. Thereafter, XXXX asked XXXX " Why am I being held accountable for miscommunication within Nationstar? " c. XXXX XXXX responded, " There is no explanation. ''
04/07/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • FL
  • 320XX
Web
In XX/XX/XXXX, after hurricane Irma, I contacted Mr. Cooper to obtain an extension on my loan. My previous experience with and understanding of how loan extensions work is that usually several months payments are pushed to the end of the loan and the interest amount due is added to the principle balance, making those payments come due at loan maturity date. This was my understanding of what was going to transpire when I contacted Mr. Cooper and what the representative at Mr. Cooper led me to believe was going to take place if I met the terms of the agreement. I received a follow-up letter from Mr. Cooper dated XX/XX/XXXX approving my request and confirming our agreement. The letter states that the agreement begins on XX/XX/XXXX and that I am to pay XXXX dollars for the first 2 months, ( XX/XX/XXXX and XX/XX/XXXX ) and then {$250.00} per month for another 2 months ( XX/XX/XXXX and XX/XX/XXXX ). I met the terms of the agreement and made the required payments of {$500.00} on time as stated in this document. Then, inXX/XX/XXXX after this 4 month plan ended I began making my normal monthly payments on the loan. I made XX/XX/XXXX and XX/XX/XXXX but when I sent the XX/XX/XXXX payment in it was refused and refunded to my checking account. It was at this time that I started getting letters demanding the payments in full that I had skipped during the 4 months, and threatening to foreclose and they would not accept any more payments from me. In fact they rejected my XX/XX/XXXXpayment and returned it to my bank account. I have been assigned to numerous account representatives all of whom have been very unresponsive. I finally did speak to someone and was told there was a meeting in XX/XX/XXXX by the management, several months after Mr. Cooper had agreed to assist homeowners, and they had a change of heart on assisting any homeowner that was past due at the time the agreements were made. They also told my daughter the same thing when she called. So, several months after pulling all these homeowners into this forbearance agreement, they decided not to honor the agreements they had made with those homeowners who were past due at the time of offering assistance and that they were going to issue demands for payment of all the funds they had told those homeowners not to pay for 4 months. So, once they pulled them in, got them further behind by deceiving them with these agreements, they then decided to send demand letters and foreclose. These are deceptive, unethical and possibly illegal practices on the part of Mr. Cooper. How can they entice homeowners into not paying their mortgage payment, pulling them further into arrears, enough so that they had grounds for foreclosure? You cant make an agreement then decide several months later in a meeting that you are going to change the terms of those agreements after you led the mortgage holders to believe that they were being offered assistance. I would like Mr. Cooper to do what they told me they were going to do and extend those payments to the end of my loan. You may correspond with me or my daughter.
10/12/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • MD
  • 217XX
Web
What didnt happen ... since day XXXX when Nationstar took over this loan from XXXX on XXXX/XXXX/XXXX. Once Nationstar took over things went downhill fast. The supposed dedicated loan specialist assigned to my loan consistently advised 'everything was fine ', 'no need to worry ' even when my check for {$1000.00} was sent towards my payment due for XXXX XXXX was returned. She never explained to me or even mentioned the word Foreclosure. Later on ( about 7 months later ) I found out that Nationstar had started the Foreclosure process. Not once did she ever mention this when she would consistently call to discuss payment arrangements. Finally a good friend of mine suggested that I apply for a loan modificaiton. My first attempt was made to get my loan modified in XXXX XXXX. It was such a confusing ordeal that even Nationstar couldnt provide the correct information needed to apply for the modification. The main issue and reason for requesting the loan modification was because my wife left in XXXX and I had primary custody of my XXXX kids. So i went from XXXX incomes down to just mine. Without her paying any type of child support which was outlined in our separation papers. It got to the point that I finally gave up on the request because Nationstar kept telling me I needed to get a court seal on the separation papers however, after calling and going to the court house they had no idea what was being requested. And the state of MD does not recognize separation papers legally. It wasnt until I found out in late XXXX XXXX that Nationstar had actually filed for Foreclosure in the court system. That was when I attempted to request a loan modification again since the XXXX in XXXX had expired and I had to start over. Thru the XXXX attempt, my friend and I contacted XXXX HUD Agency on XXXX/XXXX/XXXX thru XXXX where we were told that Nationstar was our only option and that I should be eligible for a lower interest rate and lower payment based on the financial information I provided and then we were put in contact on that call with a rep from Nationstar. Thanks to my friend who I gave permission to speak to Nationstar throughout the life of my loan, the next couple months were a lot of going back and forth almost daily with Nationstar the trial modification was approved and we were told the interest rate would go down from 8.82 % to 3.945 % but somehow the payment amount was higher than the original one I was having trouble paying. Again there was a lot of back and forth which I will attach the details of all these issues later on with the letters sent to Nationstar outlining in detail all of the issues. The bottom line is that Nationstar did not follow thru on what was verbally promised and even things that were in writing were still mishandled and if it wasnt for my friends help with keeping on top of them and spending so much time calling them almost daily to get things sorted out, I would not still be in my home because of Nationstar and their dishonesty and lack of customer service. They lack simple, basic customer service skills.
05/08/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NY
  • 10301
Web
Between XXXX and XXXX, I suffered a series of hardships. I was laid off XXXX times due to downsizing, then in XXXX, I was diagnosed with a XXXX XXXX. I had surgery and it took over a year to recover and be able to go back into the workforce. Commencing in XXXX, I entered into the process of loan modification negotiations with XXXX XXXX XXXX. Shortly after the process began, XXXX XXXX XXXX informed me that they had switched to Nationstar as their servicer and I was forced to submit all the paperwork over again. I then went for monthly modification negotiation meetings at Court and made the timely payments required. This process continued up until XXXX XXXX, when XXXX XXXX XXXX withdrew their foreclosure action. The next day, I received XXXX Certified letters from Nationstar saying that I was delinquent in my payments and that Nationstar was starting foreclosure actions against me. Impossible! My nightmare had only just begun. I noticed that I was not getting any other physical mail from Nationstar. Nationstar never sent me or my attorney any statements or other documentation confirming the payments I had been making. Also, my attorney was and is supposed to be copied on all correspondence from Nationstar and Nationstar has not done so. I had to go on-line to their website to get my statements and information. Upon viewing my account information on line, I found XXXX more letters ( which neither I nor my attorney ever received in the mail ) saying that my payments were only partial andNationstar was keeping my account in " suspense '' pending full payment. What does this mean? Now, Nationstar claims that I owe them about {$8000.00} more due to fees and interest. Nationstar escrowed my taxes AFTER we agreed on a loan modification, making my monthly payment {$500.00} more per month! This was not a part of the terms of my loan modification! I am a homeowner who wants to pay my mortgage, but even as an honest hard working individual, it is impossible to keep up with the alleged " fees '' that Nationstar keeps adding on without cause. None of these " fees '' were reflected in my loan modification, nor was any of this discussed in the loan modification negotiations with the representative from XXXX XXXX XXXX at the pre-foreclosure meetings in Court. I can not refinance because Nationstar consistently keeps reporting me late even though my mortgage loan has been modified and I have been making timely payments. Nationstar has also threatened to put this on my credit report, thereby making it impossible for me to ever get out of this twisted situation and ensuring that I have no future. It took me 10 years to save up enough money to put a down payment on my home. For the past twelve ( 12 ) years, I have been paying for my home and maintaining my home and Nationstar wants to take my home away from me even though I have complied and cooperated completely! I am a hard working professional and I will not walk away from my home! I have done NOTHING to deserve this and I intend to bring these unlawful practices by Nationstar to an end!
02/26/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • TX
  • 75067
Web
I contacted Nationstar Mortgage about doing a loan modification. I was told that starting XXXX XXXX my payments would go to a modified amount of {$870.00} and would be in a trial period for the next 4 months. In XX/XX/XXXX, I still had not received any modification paperwork from Nationstar. I called Nationstar and spoke to someone and they told me to go ahead and make the {$870.00} payment which I did. I made {$870.00} payments in XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. At that time, I decided that it was best to do a cash-out refinance with another company because I did n't like the way that things were going with Nationstar ; nor did I like the lack of contact with XXXX XXXX my " dedicated loan specialist ''. ( I emailed him numerous times and never received a response ). Starting XXXX XXXX, I went back to making the {$1000.00} mortgage payments and have done that since that time. I found out in XXXX XXXX Nationstar put on my credit that I had a 30 day past due balance of {$430.00}. Although they put that on my credit Nationstar mailed me a check in the amount of {$580.00} on XXXX XXXX, XXXX. I contacted Nationstar about this {$430.00} balance that they claimed I owed. I asked them if I owed money why was n't the {$430.00} taken out of the {$580.00} check before any money was mailed to me. The representatives answer was that the {$580.00} was n't enough to cover a mortgage payment so they mailed it back to me and {$430.00} was the remaining difference between the {$580.00} and the remainder of my mortgage payment. That is incorrect because {$580.00} and {$430.00} totals {$1000.00}, which is not enough to cover my mortgage payment. She also informed me that when I made the {$1000.00} mortgage payment in XX/XX/XXXX that money was put on my account for XX/XX/XXXX. ( Take it that I had already made the modified payment of {$870.00} in XX/XX/XXXX ). So every month that I have made my mortgage payment it has been posted for the previous month. So XX/XX/XXXX 's payment went towards XX/XX/XXXX, XX/XX/XXXX 's payment went towards XX/XX/XXXX, XX/XX/XXXX 's payment went towards XX/XX/XXXX, and so on. It now looks like I 'm a complete month behind on my mortgage payment when I am not! I do not see how they can put a payment on a previous month when it has already been paid. They have also given me several late fees, etc. Now they are saying that I owe over {$2000.00}. I disputed this on my credit report ( XXXX ) and the results came back on XXXX states that historical account information was deleted from my account and has been updated. It also states the prior paying history on this account has been updated. Nationstar has not updated anything! I have called them several times and can not get an accurate answer as to what is going on with my account. They have XXXX past 30 day marks on my credit report for XX/XX/XXXX and XX/XX/XXXX ( when I was in the modification period, as well as XX/XX/XXXX XX/XX/XXXX, and XX/XX/XXXX ). I have contacted everyone trying to get this situation cleared up and get these negative marks off my record.
12/11/2015 Yes
  • Mortgage
  • Other mortgage
  • Settlement process and costs
  • CA
  • 92648
Web
NATIONSTAR AND ITS ATTORNEYS, OFFICERS OF THE COURT, ARE KNOWINGLY COMMITTING THE IN-PROGRESS CRIMINAL ACT OF GRAND THEFT AGAINST ME AND MY HOME BY USING THE POST-RESCISSION, VOID AND UNENFORCEABLE NOTE AND DEED OF TRUST IN THEIR ILLEGAL NON-JUDICIAL CALIFORNIA FORECLOSURE ON MY HOME OF 26 YEARS!!! REGARDING : XXXX year old XXXX XXXX XXXX home of 26 years : XXXX XXXX XXXX ; XXXX XXXX, CA XXXX REFERENCING : Alleged XXXX Loan Number XXXX : Deed of Trust Document Number XXXX recorded on XXXX XXXX, XXXX in XXXX XXXX California REFERENCING : Alleged Nationstar Mortgage LLC Loan Number XXXX Corporate : Assignment of Deed of Trust Document Number XXXX recorded on XXXX XXXX, XXXX in XXXX XXXX California I XXXX XXXX XXXX exercised my right to rescind on XXXX XXXX, XXXX under TILA Section 1635 ( a ), and that rescission was both timely and unchallenged. I, XXXX XXXX XXXX, rescinded immediately upon depositing my rescission into the USPS mail on XXXX XXXX, XXXX under TILA statutes immediately rendering the transaction, loan and security instrument void and unenforceable by operation of law and pursuant to XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX ( XXXX ). See attached XXXX rescission and proof of receipts : XXXX XXXX XXXX, XXXX for XXXX - LETTER of RESCISSION & Proof of XXXX Receipt and XXXX XXXX XXXX, XXXX for XXXX - LETTER of RESCISSION & Proof of XXXX Receipt. In the XXXX XXXX, XXXX XXXX decision Justice XXXX, in his Opinion of the Court for a unanimous SUPREME COURT OF THE UNITED STATES decision stated : " The clear import of 1635 ( a ) is that a borrower need only provide written notice to a lender in order to exercise his right to rescind. To the extent 1635 ( b ) alters the traditional process for unwinding such a unilaterally rescinded transaction, this is simply a case in which statutory law modifies common-law practices. '' USC Section 1635 ( b ) clearly states, " When an obligor exercises his right to rescind under subsection ( a ) of this section, he is not liable for any finance or other charge, and any security interest given by the obligor, including any such interest arising by operation of law, becomes void upon such a rescission. '' Nationstar who is in violation of TILA 1635 ( b ) allowed all of its rights to challenge or object to my XXXX XXXX, XXXX rescission to lapse and expire on XXXX XXXX, XXXX by not filing a timely lawsuit within 20 days of the date it received the rescission on XXXX XXXX, XXXX. On XXXX XXXX, XXXX, 10 days after receiving my rescission Nationstar cancelled its foreclosure. See attached XXXX - XXXX, XXXX Cancelled XXXX See attached XXXX XXXX Cancellation of Sale - XXXX On XXXX XXXX, XXXX, 3 MONTHS POST RESICSSION, Nationstar INITIATED ANOTHER FORECLOSURE SALE!!! This is currently postponed until XXXX XXXX, XXXX. See attached XXXX NT TRUSTEE SALE. It is a basic precept of the law that one can not use, enforce nor foreclose an interest in a null and void contract or security instrument, yet that is exactly what Nationstar is doing TO COMMIT ITS CRIMINAL ACT OF GRAND THEFT!!!!
07/07/2018 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • MD
  • 20716
Web
My mortgage company failed to provide and/or prevent my mortgage from going into foreclosure. The mortgage company is Mr.Cooper also goes by the name of Nationstar mortgage. Mr.Cooper never sent a notice letter of the default and/or action that needed to be taken by me. If they did attempt to call they were unable due to the change in my house number. However, I made two payment in the month of XXXX. On XX/XX/XXXX ( {$1200.00} ) and XX/XX/XXXX ( {$1200.00} ), Both mortgage payments were rejected. When I called to inquire as to why, a Mr. Cooper agent stated that they did not have a reason and that he did see on the account as to why. He then went on to say that I was only two months behind but to just send in the payment again. The agent told me all the wrong information.. It wasn't until XX/XX/XXXX still receiving no notice letters of default. It was this call that I was told that the deadline to take any action on the account which was XX/XX/XXXX the day that I called in and received the wrong information. I was then told through my telephone call that my home was put into foreclosure on XX/XX/XXXX. Since then I have called every day for action and assistance on my mortgage but for a month in a half they stated that they could not find the recording, they rejected calls/ gave me the run around, never returned my phone calls even though they said they would call me back personally. I was given fake phone numbers by managers. I was told that managers were in meetings and could not come to the phone. I was put on 20-30 minutes holds after reaching agents. I left an email to one agent that I had called but received a call back. Managers stated that they would listen to the recording of error and call me back within 24 to 48 hrs but never did. One agent XXXX set up a payment plan for repayment of two within one month. I was able to make a payment on XX/XX/XXXX for {$2400.00}. I said that I would pay the another payment of XXXX by the end of XXXX early XXXX. However, Mr.Cooper did not honor the action but dismissed the repayment plan. When I requested a letter in writing to state that they could not find the recording of the agent giving me the wrong information they said no. I tried to reason with them and state that the four months default of {$8000.00} would be paid off by the end of XXXX, to just give me forbearance of time however, due to the rejected payments and phone call they push me into 6 months default of {$11000.00}, making even more difficult for me to make all payments. They want me to add an additional {$20000.00} of debt on to the loan with modification. When I requested reinstatement they also refused to give that information within 3 days causing another deadline which increase the reinstatement amount. They are refusing to allow or consider any action requested because they are unwilling. They told to call XXXX XXXX about the loan. They also stated that it wasn't their action but the FHA people telling them what to do. They do not want me to keep my home but want to continue to drive me into further debt.
06/27/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 92782
Web
Dear CFPB, I submitted my complaint to your company about Nation Star/Mr Cooper and their company policy to not offer ability to request a modification on my loan unless there are 45 days or more before a sale date. The company has had a sale date every 30 days since XXXX so according to them this means I can never get a modification. Then last night after sending second complaint with all evidence on complaints number XXXX. The company Nation Star/Mr. Cooper sent me an email, it was encrypted so I filled out my password etc to verify it was them. It then showed me an email that said they had opened a modification request on XX/XX/XXXX and they were going to give me until XX/XX/XXXX to get my papers in. I was so happy ... I thought finally after 4 years they are going to follow the law. Well my sale date was today XX/XX/XXXX. I got up this morning thinking I'm going to call and talk to somebody about email at Nation Star but when I went to my emails, the email they sent me was gone. They took it back. It was just a way for them to trick me and so hopefully they could sell my home without me filing Bankruptcy to stop it. I can now find no trace of it. When I called both XXXX XXXX at Nation Star and Mr Cooper he acted stupid like he couldn't see in their system that they ever sent me anything. It is governor XXXX who advised the law in state of California was to require mortgage lenders to provide an option to request modification. I have not been allowed to. Now they played games with me to try to stop me from filing an emergency bankruptcy petition. I can not tell you how much pain I was in trying to get to courthouse this morning due to the extreme XXXX XXXX I have. Can't anyone stop them? They have been pulling so many things more than listed here for XXXX XXXX XXXX. I'm so disheartened that nobody will see what is going on and help. I tried to get XXXX XXXX from XXXX XXXX legal aid but he gave me this huge list of requirements to get from the investor XXXX XXXX XXXX and they would not provide them in time so at the last minute he said he could not help me. My only way is to suddenly come into money or for XXXX to do a miracle and somebody maybe see this complaint to finally help me. Isn't it illegal for them to fake send me an email saying they have opened a modification request and then rescend it? To actually take the email back from my computer after I have opened it? I cant even find the email ... .they took it back. Please, it is my heartfelt plea. Make Mr Cooper/Nation Star and XXXX XXXX XXXX do the right thing here and give me a modification. I know I qualify because I was a loan officer for years. They should have to give me the house for the 4 years of XXXX that they have dragged me through. I am not to proud to beg. I'm too tired to keep going on like this. Please step in and review all the information I have given. .This company is truly Evil. Mr Cooper/ Nation Star. Evil in every action. They dont seem to be able to behave honestly. They cant seem to be honest about anything. Not one thing. Thank you
03/07/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • NY
  • 137XX
Web
My wife and I have "owned" this home since XXXX. When we bought the home in XXXX, we had a mortgage with XXXX which sold it to Nationstar. We are the parents of XXXX children and until XXXX of XXXX, we have been a family of 8 on 1 income. My wife went back to work in XXXX at the school that my children attend and with careful planning and budgeting it should have helped, but it didn't. We've spent so long robbing XXXX to pay XXXX that we were ignorant in our efforts to establish a coherent budget that we could follow. We were caught up on the mortgage through XXXX and then one missed payment became many. Towards the end of XXXX we received our monthly statement from Nationstar stating we had an amount due of $XXXX. We were prepared to pay this with our tax return, hoping to get caught up and make on time monthly payments and get out of this hole that we're in. But unfortunately, it doesn't work like that. I called them on Friday, XXXX to make the payment and was told I had to call back on XXXX. Ok, no problem. They gave no other information and no indication that there would be a problem. So, on XXXX my wife called. I work 3rd shift and was sleeping, so she called to try to get this resolved. They informed her that we are in "active foreclosure" and that our account was sent to foreclosure on XXXX. Wait, what? My wife and I take full responsibility for being in the situation that we're in, we screwed up. Here's the part that I have an issue with... At no time did they contact us. Not once. There were no phone calls, no voice mails, no standard mail or certified mail. Not even an email. Absolutely nothing. The only correspondence we've received from them has been our monthly statement. Which aside from indicating that we were late and owed a ton of money gave no other information. In order to remedy this situation, we now need to pay $XXXX to a law firm that has been retained by Nationstar. Again, we have gotten no correspondence from them either. If we as consumers are held responsible for our actions by way of financial punishments (i.e. foreclosure, etc.) when do the financial institutions get held accountable for not following due process? It's very frustrating. So, since XXXX, I have been working with a XXXX housing counselor and I contacted CFPB to see if they could shed any insight on my situation. I've done this with the understanding that they may not be able to do anything to help, but my hope was that they could at least offer some insight and point me in the right direction. And so far I have not been disappointed. Unfortunately, I am still at the mercy of Nationstar to grant me a loan modification, in the hopes of saving my house. To anybody reading this, I would say this: Do not wait until it's too late to take advantage of resources that may help you fix a situation, or avoid one altogether. Unfortunately it doesn't take much to let things get away from you with the intent of fixing it tomorrow or next month, and then letting it drag on until it's potentially too late.
07/19/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • GA
  • 30115
Web
XX/XX/18 : Closed on our new construction home with XXXX XXXX XXXX, XXXX XXXX, GA. We were told during the closing that we would be able to pay down the principle on the loan to eliminate the Private Mortgage Insurance. We were in the process of selling a home and did not have the required down payment. Our intention to pay down the mortgage and elminimate the PMI was well known and discussed with our mortgage broker XXXX XXXX and the closing attorney. Mortgage was subsequently sold to Nationstar Mortgage LLC ( DBA Mr. Cooper ) XX/XX/2018 : Sent two checks to Mr. Cooper with our monthly coupon. One check for the normal monthly payment and a second for {$90000.00} marked for Principle Payment Only. The coupon was also notated for normal payment and the additional {$90000.00} Princliple Payment. XX/XX/18 : Called Mr. Cooper and spoke to XXXX XXXX about cancelling PMI. I asked if the original appraisal on the new construction home was sufficient as per the stipulations on the PMI disclosure I signed at closing. I was told no and provided additional stipulations that were not part of my original disclosure. I asked to be transferred to XXXX XXXX 's supervisor who continued down the same path. I then asked to speak to someone in the PMI department and was told they were not in at that time. XX/XX/18 : Spoke with customer service rep XXXX # XXXX from Kansas who informed me that my {$90000.00} Principle payment was incorrectly applied. The next monthly payment was subtracted from the principle payment prior to crediting the remainder to Principle. XXXX confirmed that he had made an adjustment in the system to properly apply {$90000.00} to Principle and advised me to make my next regularly scheduled payment. I asked to be transferred to the PMI Department and XXXX answered the phone. I stated everything that I previously stated during my original call on XX/XX/18 and was again told about criteria that was not on my PMI disclosure from closing. I asked where the additional critera was coming from and was told that I could find the answer in the Homeowner Protection Act. I read XXXX the criteria on the PMI disclosure : 1 ) Submit request ( she never provided an address ), 2 ) Good payment history, 3 ) Current on payments and 4 ) Evidence the value of the property had not decreased. I asked if the original appraisal on the home ( from XX/XX/XXXX ) would be valid and was told " I don't see why not ''. I was told the paperwork would be processed and that my loan to value was 74.18 % which is under the Borrower Requested Cancellation of PMI requirement of 80 % AND the Automatic Termination of PMI. XX/XX/18 : After noticing the error in applying my Principle payment had not been corrected on my next statement I called the PMI Deaprtment again and spoke to XXXX XXXX at x XXXX. I repeated the entire story and kept referencing my PMI disclosure but was told request to cancel my PMI was not put through. I was told that XXXX XXXX his supervisor would contact me on XX/XX/18. I have not heard from her or anyone from Mr. Cooper.
08/09/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • WA
  • 98685
Web
I sent and served a RESPA Qualified Written Request ( " QWR '' ) /Debt Dispute Letter and a Cease & Desist Notice dated XXXX/XXXX/2015 to Nationstar Mortgage , LLC ( " Nationstar '' ), as purported loan servicer, and XXXX XXXX XXXX XXXX ( " XXXX XXXX '' ), as Trustee for XXXX XXXX XXXX XXXX , Mortgage Pass-Through Certificates, XXXX XXXX ( hereinafter, the XXXX XXXX ) - a special purpose vehicle ( " SVP '' ) organized as a qualified special purpose entity ( " QSPE '' ) and formed as mortgage-backed securities trust ( " MBS trust '' ). This MBS trust, which was created under an operative securitization agreement called the Pooling and Servicing Agreement ( " PSA '' dated XXXX/XXXX/2015 ) in accordance with and governed by the trust laws of the State of XXXX, has an election and continuing qualification as a real estate mortgage investment conduit ( XXXX ) pursuant to the U.S. Internal Revenue Code ( IRS ) section 860. I copied the Consumer Financial Protection Bureau ( CFPB ) with said QWR/Debt Dispute letter, which was duly received by Nationstar on XXXX/XXXX/2015 ( referenced USPS Form XXXX No. XXXX XXXX XXXX XXXX XXXX ) and XXXX on XXXX/XXXX/2015 ( referenced USPS Form XXXX XXXX. XXXX XXXX XXXX XXXX XXXX ). See attached QWR/Debt Dispute letter and Cease & Desist Notice dated XXXX/XXXX/2015, which provides in details and facts, with full specificity, why I dispute the debt and demand that Nationstar and XXXX to cease and desist its judicial foreclosure action against my subject home mortgage loan ( filed with the Superior Court of the State of XXXX, XXXX County under Case No. XXXX ). XXXX sent its response dated XXXX/XXXX/2015 ( also attached herewith ) which essentially just brushed aside my complaint and " passed the buck '' to Nationstar without addressing my demand for the validation of the loan that XXXX, as Trustee for the XXXX XXXX, claims it owns. XXXX just stated in its response that, " XXXX disagrees with your legal assertions and will not be producing the requested documents. " To date ( XXXX/XXXX/2015 ), in violation of the Real Estate Settlement Procedures Act ( RESPA ), codified as Section 2605 ( e ) of Title 12 of the United States Code, specifically under Section 1024.36 ( c ) of Regulation X of the Mortgage Servicing Act as amended by the CFPB pursuant to the Dodd-Frank Act, Nationstar failed to provide me within 5 business days with a response acknowledging receipt of my QWR/Debt Dispute letter. Also, pursuant to 1024.36 ( d ) ( ii ) ( 2 ) ( A ), Nationstar failed to provide me within 10 business days after receipt of said request and demand for information the identity of, and address or other relevant contact information for the true owner of my home mortgage loan. Finally, pursuant to 1024.36 ( d ) ( ii ) ( 2 ) ( B ), Nationstar did not also respond and provide all of the other information requested and on or before 30 business days. There was no letter whatsoever from Nationstar requesting for any extension of said deadlines. Nationstar just completely ignored my QWR/Debt Dispute letter.
07/30/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • ME
  • 040XX
Web
XX/XX/XXXX I had a loan modification with XXXX XXXX. In XX/XX/XXXX XXXX played with the Escrow on my account and made me two moths behind and then sold my mortgage to Nationstar. I have sent information to Nationstar and I have corresponded with them many times. At one point on XX/XX/XXXX the person I had been dealing with sent me an email that stated if I paid XXXX payments I would be current. Shortly thereafter the person I was dealing with was transferred to another department ( XXXX XXXX the next person I dealt with who was my dedicated loan person I asked her to speak with XXXX and she said " she had left and if I wanted to stay in my home I would have to speak to her ''. I spoke with a supervisor XXXX XXXX and he was going to look into it for me. I spoke with another representative that stated that XXXX XXXX had in the notes that we had a three way call XXXX XXXX, Nationstar and myself XXXX. That did not happen at that point. So I called XXXX XXXX and we had a XXXX way call and we spoke with XXXX at XXXX. I asked her specifically what months I missed. She was going to research it and get back to me. She called me the next day and I had not missed any payments and she told me they adjusted my escrow which made me XXXX months behind. I called XXXX XXXX to tell him and left him a message that I had not missed any payments. Shortly there after I received a call from a XXXX XXXX from Nationstar that said that I was only to speak to her and only her and gave me her number, she said she understood it was XXXX that caused the issue and she would look into it. I still received collection calls from Nationstar and I tried to call XXXX XXXX and she would not return my call, I only got her voicemail. When a representative from XXXX called me, I gave her XXXX XXXX number and she did not know her nor would she contact her. Even though it was a Nationstar number. I have tried everything I know to rectify this and I can supply you with any information you need. I have also told Nationstar that I have a XXXX. I have lost sleep and constantly worry that I will loose my home. I now can not make payments online to Nationstar. I can supply you with copies of any month payments payments from XXXX or Nationstar. I am almost at the point of just giving up. When I first contacted Nationstar they stated I was XXXX months past due and that my payment was {$200.00} more a month then what it is but XXXX at Nationstar fixed that but representative still try to get me to pay {$200.00}. more a month even though they had a notice on their site saying that they have taken over my mortgage but nothing has changed. I do not understand how XXXX could play with my Escrow to make me XXXX months behind and not rectify it and I do not understand why Nationstar could not contact XXXX and get this corrected. Again, I can send you any month payment for XXXX or Nationstar that you require and I can give you any information you would need. Also on my credit report XXXX reports " no missed payments ''. which is correct. Thank you for your assistance.
03/31/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 34231
Web
I am trying to get my life back on track after my husband fell ill, lost XXXX jobs and was diagnosed with XXXX XXXX. In XX/XX/XXXX/XX/XX/XXXX we fell behind on our mortgage payments. We purchased the house in XX/XX/XXXX and had NEVER missed a payment. It took a few years to get a diagnosis, all without health insurance. Now he is on XXXX and we are divorced. I want to keep the house. I applied for a modification. The loan was with XXXX, the trial modification was approved, I made all payments on time, then XXXX sold the servicing rights to Nationstar, right before the loan was permanently modified. The original terms of the mortgage were 15 year fixed at 5.875 % from XX/XX/XXXX ( when we refinanced ). At that time my payment was about $ XXXX/month including principle, interest, insurance and taxes. The trial modification had me paying $ XXXX/month, which I am now able to afford. Nationstar just sent me the terms of the new, modified loan. The interest rate is 5.675 % and the duration was extended to 20 years. I understand these terms are more favorable to the bank, but I was shocked when I saw this. I looked up the current mortgage rates on yahoo finance. Today, the 30 year fixed is at 3.73 % and the 15 year fixed is at 2.83 %. I wonder how many banks today wrote a mortgage for 5.675 %? For 20 years? I 'm guessing not too many. I would like to know why I am being forced into these very unfavorable terms. I have to sign this new closing before XXXX XXXX. Nationstar appears to be taking advantage of a homeowner that is in a desperate situation and wants very much to keep their home that they have been living in for over 16 years. I called my point of contact, XXXX XXXX, at XXXX, I left a long message. He never called back. I am also hoping to modify my HELOC. If Nationstar forces these unfavorable terms on me, the chances of me refinancing my HELOC drop significantly. The HELOC is owned by XXXX. If they do not think I can afford both the primary and the HELOC they will not offer me a modification of the HELOC. They will proceed with the foreclosure ( summary judgement has already been filed by their counsel ). XXXX will foreclose on the house and then we all lose. This scenario is being played out over and over again, in my neighborhood, all over XXXX, all over the state of Florida and all across the country. Is this the greed of the big banks preventing desperate homeowners from keeping their homes? Or is it the fact that the big banks are giant companies that ca n't seem to get anything right-there is not one person that can take responsibility for facilitating the fair and rational solution to problems like mine. There is not one person that can be held accountable. No one that truly has decision making authority has any contact with someone in my situation so it is perceived as though they really just do n't care what happens, as long as they get paid. I am asking for help to get Nationstar to reevaluate this unfair mortgage. Please look at todays mortgage rates and tell me if this makes sense. Thank you.
09/16/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 961XX
Web
Servicer : Nationstar MortgageBank : XXXXAfter suffering financial hardship and illness in our family we applied for and were granted a modification. Unfortunately the new modified payment was almost exactly the same due to the limited terms our lender would accept. We felt we had no other options at the time so we agreed to the modification. With the payments still the same it was only short time that we were struggling again. We started the process of applying for another modification in XXXX of 2014 as we were told that our lender would have more options available. For the past year we have been in this circle of applications and them having us do things over. Finally in the spring we were apparently denied due to a net present value ( NPV ), the problem is they never sent us the denial letter. When had to have them send us the letter which was almost a month after they said the initial denial letter was sent. This letter said we could have an appraisal done on our house at our expense ( {$500.00} ) but it had to be within 30 days of the letter. We had the appraisal done but it was after the 30 days due to us never receiving the original denial letter. You have the right to appeal and so we did, we provided everything they asked for. Then they continued to prolong the process, they wanted a new P & L, then they would want different dates on the P & L, then they wanted us to sign the P & L, never did they provide specific instructions. While we were in the process we provided everything they requested immediately, they request that you upload documents on their website and then sometimes they would take a week to post them. All this time on our online account it was showing they had what they needed and then two hours later they would want updated paystubs etc. The same day I spoke to our designated contact XXXX who stated they had everything I returned home to find sale dates posted on our house. There was no communication to us that they were going to precede with a trustee 's sale to give us notice or a chance to find other options. All we were asking for is to work with us on different options. If we had been informed that we were not eligible to apply for another modification we would have taken steps in the very beginning to sell our home. We are in underwriting right now regarding the modification so how is it okay for them to push the sale date at the same time. They have made this process impossible and prolonged the situation to a point that we are in a much worse position than when we started. We have worked hard to get to a better financial position and we have paid nearly {$500000.00} towards our house with very little to show for it. All we have asked is to have the chance to sell the house if we are not eligible for any help and keep the little bit of equity we have to move on with our lives. If we knew that we had to sell we would have used money from our 401K to get caught up and at lease sell the home. We have hired attorney at : XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, CA XXXX
09/21/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 77375
Web
On XXXX XXXX, 2015 I received a notice from my mortgage company, notifying me that my mortgage loan would be transferred to Nationstar Mortgage LLC effective XXXX XXXX, 2015. I called my home owners insurance right away to ensure they were aware of this transfer and I provided all the complete contact information, I was told they were already aware and had all the contact information. Nationstar failed to timely submit my insurance payment which caused my policy to be cancelled. ( the payment was due XXXX XXXX, 2015 ) I 've been without insurance coverage for over three months now and Nationstar refuses to take responsibility and resolve the issue. Nationstar is now threathning to purchase a more expensive insurance policy and claims that I should be responsible for the new fees including a new deposit and other penalties for having a lapse of coverage which was to no fault of my own. I have never paid late. I have placed several phone calls and left countless messages for Nationstar asking to speak with someone from their management team but they never return my calls and have been avoiding me. Nationstar recently sent me a letter stating that the prior loan administrator should have paid the policy. XXXX XXXX XXXX which is the previous loan administrator sent a complete list of every disbursement to Nationstar prior to the transfer of the loan and therefore Nationstar was aware that an insurance premium was not disbursed this year by the previous loan administrator which is the excuse that they are using. I am a single parent and can not afford to pay a new deposit on a new policy and most definetely can not afford the penalties imposed due to the lapse in coverage. Please help me. I never had any problems with my insurance payments or any issue until Nationstar came in the picture. They have absolutly no interest in assisting me or any customer. I 've found countless reports of these complaints on line for the very same thing with Nationstar. On XXXX XXXX, 2015 I received an urgent e-mail from my insurance agent advising me that due to some type of system glitch within Nationstar ( my lender servicing co. ), my insurance payment was never disbursed. I 've also since received notice from my agent that Nationstar failed to submit payment even after three notices were sent directly to Nationstar. According to my insurance agent, my policy has been cancelled due to non-payment from Nationstar and a new policy would need to be purchased. The purchase of a new policy would include additional fees and penalties. On XXXX XXXX, 2015 I responded to my insurance agent 's notice by engaging both my insurance agent and my loan servicing company Nationstar in a conference call. Nationstar acknowledged that indeed payment for my homeowner 's insurance was never disbursed. As a consumer, I am extremely dissatisfied with Nationstar 's service and feel betrayed and shortchanged. Currently, I have no insurance coverage on my property and I am at a loss for what I should do next. I need your assistance please
12/11/2017 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Trouble during payment process
  • NC
  • 278XX
Web Servicemember
The issue in question began back last year when we received a letter from Nationstar stating that our loan was being sold and that we would be contacted by our new provider. However, after a month with no response from any such provider we were finally notified that Nationstar was going to still be our Mortgage provider ( apparently a new investor within Nationstar was going to buy our loan ). This caused us to be ONE MONTH behind in our payments. We made a payment arrangement directly with Nationstar/Mr. Cooper. Nationstar agreed to make arrangements and an agreement was reached where we would pay the amount of {$1200.00} for four months which began in XX/XX/XXXX. This would make up the missing payment of {$980.00}. The payment of {$980.00} ( regular payment ) would then resume in XX/XX/XXXX. This payment was set up completely by the Nationstar Representative. We upheld the agreement and made our payments per the agreement. 1. The first made on XX/XX/XXXX in the amount of {$1200.00} 2. The Second made on XX/XX/XXXX in the amount of {$1200.00} 3. The Third made on XX/XX/XXXX 4. The fourth and final payment made on XX/XX/XXXX in the amount of {$1200.00} The XX/XX/XXXX payment was made on XX/XX/XXXX in the amount of XXXX and XX/XX/XXXX XXXX for a total of XXXX XX/XX/XXXX Payment was made XX/XX/XXXX {$980.00} Also on XX/XX/XXXX an additional payment was made in the amount of {$980.00} which should have gone for the XX/XX/XXXX payment. HOWEVER, it appears that Mr. Cooper/Nationstar applied it ( XXXX ) completely to principal. This is causing me to be ( 1 ) One month behind On XX/XX/XXXX a payment in the amount of {$980.00} was paid for the XX/XX/XXXX Payment they are claiming it is for XX/XX/XXXX. On XX/XX/XXXX a payment in the amount of {$980.00} was made for the XX/XX/XXXX Payment they are claiming it is for XX/XX/XXXX On XX/XX/XXXX a payment in the amount of {$980.00} was made for XX/XX/XXXX payment. they are claiming it is for XX/XX/XXXX On XX/XX/XXXX a payment in the amount of {$980.00} was made for the XX/XX/XXXX Payment. they are claiming it is for XX/XX/XXXX on XX/XX/XXXX a payment in the amount of {$980.00} was made for the XX/XX/XXXX payment. They are claiming it is for XX/XX/XXXX On XX/XX/XXXX I spoke directly with their customer service representative XXXX XXXX. I was asked to email her my bank statement which I did She claims to have submitted a reversal for the " missing payment '' but She ( XXXX XXXX ) claims in an email received this date XX/XX/XXXX that they will NOT credit me with the payment. I have the email correspondence from her. Every payment was made on time as agreed and they even claim to have refunded money back to me which I have not received. The Accounting is wrong on this account and I have sent letters, faxes, and emails attempting to straighten it out. It should be noted that this loan was modified prior to Nationstar/Mr. Cooper acquiring this loan. It is NO LONGER a HELOCK loan it was modified prior to them acquiring it. They made a mistake and will not fix it.
04/27/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CA
  • 95688
Web Older American, Servicemember
Nationstar, their lawyers have submitted evidence in court and the CFPB about fraudulent assignments filed in the XXXX County Court House. Under Penal Code 115, 132 and 134 they are guilty of a felony which is forwarded to the proper authorities by suggestion of Individual Accountability for Corporate wrongdoing to all those agencies. We have on may occasions turned to the CFPB without any changes happening, only more wrong doings are submitted. The CFPB has failed to protect the consumer regarding " abusive '' servers, who are debt collectors, not Lenders, Holders in Due Course, Beneficiaries in Interest. Penal Code 487PC, grand theft ... Under the FDCPA trying to collect payments as debt collector through the Mail ... Mail Fraud. * DATED XX/XX/XXXX-One assignment was requested by XXXX XXXX clearing. XXXX assigning the DOT to Nationstar for XXXX XXXX. # 1- XXXX XXXX was declared Bankrupt at time. # 2- This assignment was never recorded in the XXXX XXXX 's XXXX. # 3- Proof of the consideration by Nationstar is missing. # 4- XXXX XXXX clearing is a know fabricator of false documents. Nationstar used this document to request the subsequent recording of assignments without legally possessing the Note in order to record the DOT : * DATED XXXX/XXXX/XXXX ... Recorded in County XXXX/XXXX/XXXX ... days before court proceedings.XXXX assigned the DOT to XXXX XXXX, the Trustee for XXXX, XXXX pass through certificates XXXX # XXXX The XXXX XXXX CLOSEDon and about XXXX XXXX ... 8 YEARS after the Trust closed. # 2- The PSA specifically states that once a XXXX closes, it can not come out # 3- IRS has very strictguide lines and there is a XXXX % tax penalty. # 4- They did it as a Nominee/Agent for XXXX XXXX , who would be the XXXX. XXXX went Bankrupt XXXX # 5- How did XXXX XXXX XXXX receive funds for the loan, when they are absent in the chain of title? *DATED XXXX/XXXX/XXXX ... Recorded in County XXXX/XXXX/XXXX ... days before court proceedings.XXXX assigned the DOT XXXX XXXX Bank XXXX the Trustee for XXXX, XXXX pass through certificates XXXX # XXXX XXXX XXXX XXXX and aboutXXXX XX/XX/XXXX ... 10 YEARS after the Trust closed. # 2- The PSA specifically states that once a XXXX closes, it can not come out # 3- IRS has very strictguide lines and there is a XXXX % tax penalty. # 4- They did it as a Nominee/Agent for XXXX XXXX , who would be the XXXX. XXXX went Bankrupt XXXX # XXXX How did XXXX XXXX XXXX receive funds for the loan, when they are absent in the chain of title? Since XXXX XXXX, the Note and the DOT have been separated. The DOT was recorded with XXXX as the nominee and Beneficiary from XX/XX/XXXX-XX/XX/XXXX, while the Note supposedly went to different entities. It never went to XXXX XXXX XXXX, the XXXX into the Trust. There are some serious questions to be directed to the IRS about the XXXX XXXX XXXX. XXXX v. XXXX XXXX XXXX XXXX Supreme Court XXXX The Note and Mortgage are inseparable. The assignment of the Note carries the Mortgage with it, while an assignment of the latter is a nullity.
12/13/2015 Yes
  • Mortgage
  • Other mortgage
  • Settlement process and costs
  • MA
  • 02148
Web Older American
After being underwater for 8 years in my condo and struggling financially, I was finally able to apply to refinance my mortgage in XXXX XXXX. The refinance date was scheduled for the end of XXXX. However, in XXXX the bank attorney, XXXX XXXX, contacted me by phone to say that there was a problem with the title to my condo. He informed me that he was in the process of contacting Nationstar Mortgage to resolve this issue. On XXXX XXXX, XXXX ( see attached ), he contacted Nationstar legal department via email. After no reply from Nationstar he tried contacting them by phone multiple times with no response. On XXXX XXXX, XXXX, ( see attached ) Attorney XXXX sent me a letter stating after multiple attempts he has not been able " to secure the missing assignment in your chain of title, '' as noted in his XXXX XXXX, XXXX letter to Nationstar. Please note at the bottom of Attorney XXXX XXXX XXXX, XXXX update letter to me, he stated that he " received the enclosed response from Nationstar ( XXXX XXXX, XXXX ), which states that I should hear back from them XXXX XXXX, XXXX. I have patiently called them and emailed them on numerous occasions without any success. Unfortunately all we can do is continuously request the missing assignment. You should do the same and call Nationstar at ... '' It should be noted that Attorney XXXX was stating this because of Nationstar 's lack of a timely resolution which was jeopardizing the rate I had locked in. In XXXX XXXX, I purchased my condo through XXXX XXXX XXXX. In the fall of XXXX, I was notified by XXXX XXXX XXXX that they were transferring my mortgage to Nationstar. In XXXX XXXX, I started to be billed, and made my mortgage payments to Nationstar. Please note : In the attached files that " XXXX XXXX '' is mentioned ... I have no idea where that came from because I had never heard anything about XXXX XXXX during the mortgage transfer. After buying at the height of the market in XXXX, and not being able refinance for 8 years because I was under water, I am learning that there 's a problem with the title ... I do n't understand how this could happen. I 've always paid my mortgage on time with never being late. This issue is significantly impacting my financial future. I am in my XXXX, and have 20 years left on my mortgage as it stands now. With the refinance opportunity I would be able shave off 5-years and lower my monthly payments by {$150.00}. Furthermore, with this title issue, I 've learned that my condo can not be sold. Personally, I have called Nationstar multiple times at ( XXXX ) XXXX to see if I could get them to accelerate the resolution to this issue. I have requested to speak to supervisor/manager and have been denied by the woman who answers the phone. I only know her name as " XXXX. '' At one point when I was in tears, I insisted to speak to someone other than her. She absolutely told me that I could not speak to anyone but her. I am hoping that you will be able to help me with this situation because I am desperate and running out of time.
05/11/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Application, originator, mortgage broker
  • IL
  • 60618
Web
I am livid with Nation Star for refusing to work with me on a fair resolution to satisfy my foreclosure. I had to re-apply numerous times because Nation Star purposely used wrong property value and/or labeled my home as a single family residence to avoid approving my loan for XXXX XXXX modification. I was approved for XXXX non-affordable modifications based on incorrect property value. Nation Star used an inflated property value to justify the outrageous trial payments and after submitting my own appraisal and proving them wrong they retracted the offer and allow me to re-apply. Again, they continue to use wrong property value and offered trial payments that were not affordable. This is when I began to get frustrated and decided to contact my investor directly. My investor advised that I was eligible for all government modifications and based on my property value my monthly mortgage payment should not exceed {$1800.00}. I provided all proof submitted to Nation Star and was told I would be approved within 30 to 60 days. Once again that never happened because according to Nation Star my property value had increased over XXXX within 30 days. I demanded proof and when I receive Nation Star 's BPO they used a commercial building to increase my property value for their benefit. Finally, my investor contacted me XXXX 2015 and advised to not file a complaint with my attorney general nor cfpb because they had approved a new modification that would help me called XXXX XXXX. Finally, I was relieved and static to find a solution to this problem that had begun to affect my well-being. Unfortunately, my positive outlook was cut short when Nation Star continue to deny me mortgage assistance. To my dismay it has taken over a year to get approved for XXXX XXXX despite my investor reaching out to me directly based on my eligibility. Nation Star has and continues to label my home as a single family residence when it clearly shows in all BPO 's, Appraisals and XXXX county records that it is a XXXX to XXXX unit property. Regardless of all proof Nation Star conveniently continues to make internal mistakes to deny XXXX XXXX Modification. Moreover, Nation Star was sued and I was part of the settlement therefore Nation Star 's underwriting department advised my loan would be considered for XXXX modification. After advising Nation Star this was my next step they finally decided to review my loan for XXXX XXXX. Nation Star claims they are reviewing me because they received enough proof to move forward. I am terrified to lose my home therefore I am submitting this complaint to ensure they do modify me under my city modification. I have tried to work with them for the past 2 years and they have done everything to deny me assistance and prolong my foreclosure. I trust that with this complaint my loan will be modify under XXXX XXXX modification so I can satisfy my foreclosure. I have done and continue to do everything in my power to save my home. Please help me in this stressful matter. Thank you for your assistance.
07/29/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 33405
Web
Recently Nation Star Mortgage bought my mortgage from XXXX XXXX XXXX. Correspondence from Nation Star was initial confusing and dismissed as solicitation ; however, after notices from XXXX XXXX XXXX that my payment needed to be redirected to Nation Star, I was able to reset my Bill Pay with my bank to the address noted on the Nation Star correspondence. Unfortunately that information was inaccurate and after a few calls to Nation Star I the issue was resolved ; however, I made XXXX month 's payments beyond the transfer of my mortgage to XXXX XXXX XXXX. I confirmed each time that they were sending it through to Nation Star ; however, Nation Star could not confirm this for both months and informed me I was late on my payments. They required me to confirm the debit from my account by faxing backing statements ; however, I do not have access to a fax and they would not provide an email address to send the confirmation electronically. After multiple calls to my back, XXXX XXXX XXXX and Nation Star I was able to pressure/complain enough that I was then provided an email address to send documents for research. To complicate the issue and transition, I had set my Bill Pay up with XXXX different address ( both provided in the Nation Star correspondence ) and sent XXXX payments in XXXX for my XXXX payment. I recognized the error with XXXX of sending the funds and was able to get my back to request a return of funds to Nation Star ; however, Nation Star was unresponsive indicating the excess payment was applied to my delinquent amount. After significant time and pressure I was able to get the Nation Star customer service agent to conference call my bank to confirm the debit from my account and to facilitate the requested return. Also via the conference call I was able to get confirmation of my prior XXXX payments to XXXX XXXX XXXX thus " documenting '' my payments. Nation Star indicated that since this was not documented they would begin to research the issue and track the missing funds through XXXX XXXX XXXX, despite my verbal reference to the payment and dates of payments to XXXX XXXX XXXX and my confirmation of receipt and forward of funds by XXXX XXXX XXXX via bulk payments to Nation Star. While I contributed to the current issue not transferring my payments on time to the new mortgage holder and by sending XXXX payments in error, resolving the issue through Nation Star remains exceedingly difficult and they have yet to confirm payments received from XXXX XXXX XXXX. As a financial institution I find their ability to track and respond to issue underwhelming. I was even told by more than XXXX agent that Nation Star is not a " large banking agent like XXXX XXXX XXXX '' as an excuse why the information could not be researched promptly. I will be shopping for a new mortgage, despite the expense of closing costs etc., to get my mortgage out of Nation Star 's hands ; however, I am concerned that my mortgage can simply be bought again by an agency with poor service and inaccurate financial processing.
05/25/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • ID
  • 83702
Web
On XXXX XXXX, XXXX I received notification that my mortgage account reflected a late payment. I send documentation to the company via their website showing my bank statement reflecting on time payments for the period in question. Thinking this was an error or oversight of some kind, I was n't overly concerned. That was until I received the second notification on XXXX XXXX, XXXX claiming the account was delinquent by three months and I owed nearly {$2900.00}. This was accompanied by a transaction activity sheet listing these increases as a result of an interest rate increase. The first increase was from {$930.00} to {$970.00} for the period XXXX/XXXX/XXXX through XXXX/XXXX/XXXX and then rising again to {$1000.00} on XXXX/XXXX/XXXX to current. Since I was unable to reach anyone over the weekend, I decided to research the company that holds my mortgage. What I discovered was quite disturbing. Claim after claim about how Nationstar had taken over a great many loans under the XXXX program and had been either adjusting escrow amounts or increasing interest rates but not informing customers as to reflect delinquent accounts and position themselves for foreclosing on these loans. When I was able to reach Nationstar on Monday, XXXX XXXX, XXXX I spent three hours on the phone being transferred back and forth to various departments. The first person I spoke with told me that the interest rate on my loan increased in XXXX of XXXX. When asked how they informed me of this change, she said her records indicated that a letter was sent on XXXX XXXX. I received no such letter. My monthly statements never reflected a short fall in my monthly payments either. Then she told me that my interest rate increased again in XXXX of XXXX She said XXXX letter was issued in XXXX of XXXX informing me of the increase. Again, no such letter was received and my monthly statements did not reflect a deficient payment. I received no such letter. My monthly statements never reflected a short fall in my monthly payments either. It seems that they did raise the rates, however I was never informed of these increases. At matter now, is that no one can tell me accurately how much I need to pay to bring the account current. Of the XXXX people I spoke to XXXX indicated {$140.00}, another {$180.00}, and another {$910.00}. I have requested that they send me a bill and documentation that will show me how much is owed and where it will be applied. They assured me they would send me an email in XXXX48 hours. It is now XXXX XXXX, XXXX and I have received no written correspondence from Nationstar. I desperately need your help to get a clear and honest answer about what is owed. This is my home and this mortgage company is behaving like a predatory lender hoping that the longer they delay the closer they get to a foreclosure process. I have lived in my home for 25 years, and I have never made a late payment, not once. I am shocked, appalled and frankly terrified that this is happening and I am seemingly vulnerable to their practices.
08/16/2015 Yes
  • Debt collection
  • Mortgage
  • Disclosure verification of debt
  • Right to dispute notice not received
  • NJ
  • 080XX
Web
In 2007 I purchased a condo in XXXX and took out a mortgage with mortgage company XXXX. About 2 years later, that company filed for bankruptcy and reorganized under the name XXXX. The statement looked the same but were in a different color. I was suspicious but continued to make payments. Three months ago I received a letter from XXXX informing me that they too are filing for bankruptcy and that I am being assigned to a new agency called NationStar Mortgage. This letter also stated that payments made to XXXX would be automatically forwarded to NationStar for 60 days. The payments I continue to make to XXXX have not been cashed. I have never received any certified mail or legitimate looking paperwork from XXXX or NationStar. I just recently received the foreclosure notice on XXXX/XXXX/15 by certified mail. I then consulted an attorney who was also suspicious and told me he normally does not handle these type of problems and suggested I contact your agency for assistance. I have never received any information from the lenders bankruptcy court regarding the disposition of my debt with XXXX or XXXX. Prior to XXXX, my credit score was approximately XXXX. I obviously pay my bills. I made my mortgage payment to XXXX in XXXX, days before receiving the notice about the change over. The following month I received a letter from NationStar saying that they never received my XXXX payment and also added a late fee which probably negatively effected my credit score. In an attempt to sort out what happened, I called NationStar however, before speaking with a representative, there was a disclaimer that stated the following : " Please be advised that NationStar is a debt collecting agency and any information provided will be used to collect that debt ''. I immediately hung up the phone. I am suspicious for two reasons. First, NationStar is listed on the Better Business Bureau with a F rating and thousands of complaints have been filed against this company. And second, I 've heard many stories of companies grouping mortgages together, selling the loans as a bundle with the buyers of that debt collecting money for properties that they do n't even have proper title to. I am concerned that when I finally pay the mortgage off, they will not have my documentation and essentially run off with the money. Additionally, on the new NationStar statement, it says " The Principal Balance does not represent the payoff amount of your account and is not to be used for payoff purposes ''. For all these reasons, I have not made payment to NationStar. Last week I received a foreclosure document from NationStar. It states that the foreclosure will be lifted if I pay the delinquent months including late fees. The FTC website states that " By law, a debt collector is a person who regularly collects debts owed to others. Your mortgage servicer is considered a debt collector only if your loan was in default when the servicer acquired it. '' Prior to NationStar trying to collect, my account has never been in default.
08/12/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 321XX
Web Older American
My name is XXXX XXXX. My husband and I live in XXXX, Fl. and have since XX/XX/XXXX. We were in the direct path of hurricane Irma. We had a small tornado travel, quite literally, along the side of our property, taking out about 9 large trees. We called Mr. Cooper/ Nationstar in XX/XX/XXXX, and were told about the disaster deferment, where by they would simply roll three months payments to the end of our Mortgage note. ( We were seeing our principle drop by almost {$100.00} every month, when this began ) We accepted. In XX/XX/XXXX, we got a regular Mortgage billing statement, and having already almost lost our home over escrow the very year they purchased our mortgage, I panicked and we called in. We were told to disregard that notice, that we were in the deferment. We were told that the statement was computer generated, and just hadnt caught up yet. We were told the same thing In XX/XX/XXXX. In XX/XX/XXXX, we were told they wanted us to apply for a loan modification. I argued that we can afford our Mortgage payment of {$560.00}, which includes the insurance, not the taxes. We were told it is only a procedure for our lender, who needs to know exactly why we are three months behind. We have applied for this loan modification, and had to reapply, and had to submit all of my income and expenses, and I am not on the mortgage, but am on the deed, including the foster care income for having my grand daughters given to us to raise in XX/XX/XXXX. To date, we STILL do not have this modification, they are not, and have not reported our payments that we began making again, as scheduled, in XX/XX/XXXX, since XX/XX/XXXX. Our home is a permanently affixed XX/XX/XXXX XXXX, Refinancing it is near impossible. Selling it is equally difficult. Nationstar/MrCooper has offered NO assistance to Rehab, or replace, or refinance this home. What they Have let us know is that their options are as follows. Foreclosure, Deed in Lieu, where by we surrender the home and maybe they'll give us a little money to relocate, or short sale. We filed a complaint, they responded with that. We were told that they may be able to assist with relocation, if we are able to sell this home. Then told They cant do that because we are three months behind on our mortgage. Insult to Injury that they themselves caused.What I have learned is that due to their failure to report, it looks like we have not made any payment since XX/XX/XXXX. Making lenders leary to work with us. If the loan modification completes, we wont be able to qualify for a mortgage for over a year. And we are pretty much at their mercy. When they bought our mortgage, they doubled our mortgage payment from {$460.00} to {$760.00}, due to insurance. We fought for three months, it took a {$3000.00} loan from our newly widowed daughter to keep our home, then. On our current payment history per their web site, which I do have and can provide, they arent not putting any money to our principle. Meaning that to date, they have pocketed about $ XXXX of our money. Or more.
01/13/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NC
  • 275XX
Web
In XXXX we obtained a mortgage from XXXX XXXX XXXX XXXX in XXXX, North Carolina. This mortgage was then sold to a company call XXXX without any notice to us. One day I walked into what I thought was XXXX XXXX XXXX XXXX to pay on the account and was saw some letterhead that said XXXX I asked the receptionist if the name of the business had changed. She replied that the business had been sold. In XXXX of XXXX I again went into XXXX to pay on the loan I was told that the loan was had been sold to another company and that I could no longer make payments at that office. I asked where I should send the payment and I was told that we would receive a letter with all the payment information. I did not receive any information in XXXX so I went back to XXXX in XXXX XXXX and informed them that I had not received any information regarding where I should send the payments. I was given a slip of paper with the name Nationstar with a telephone number and account number. I called the number and only got voice mail. Left a message and they never returned my call after about a week I went on the internet and when I researched Nationstar and the information can back to XXXX XXXX. I again went back to XXXX and again I was told that they could not accept the payment because the loan had been sold.. This back and forth continued and we never received any payment information. On XXXX XXXX, XXXX we received a letter from the law firm of XXXX XXXX indicting that Nationstar had retained their firm to initiate foreclosure proceedings because the loan was in default. We immediately contacted the law firm and was directed back to Nationstar. We immediately contacted Nationstar and tried to clear up the matter. I had been keeping the payments and was prepared to make them but Nationstar had added fees and demanded that we make thepayments as well as the additional fee and charges they had added because the payments had not been made. We explained that we did not know where to send the payments because we had never been contacted by Nationstar and given the information we needed to make the payments. We also believed that the interest rate had been changed. We requested the payment records and the promissory note and a payoff statement because we located a buyer who wanted to bring the loan current and maintain the loan for several months to obtain financing. Nationstar refused to provide the requested information and thus prevented us from being able to sell the property. When we called Nationstar we had to leave our name and the loan number if any other information was left the phone call would not be returned. They would then call back in three or four days and leave a message that they had called, an the process would begin all over again. This went on for months. In XXXX of XXXX a foreclosure action was filed and a hearing was set for XXXX XXXX, XXXX. We have requested documentation of payment history and promissory note and nothing has been provided. We need this information in order to defend this action.
11/19/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 92879
Web
Hello, The problem that I have is with Escrow Office : On XXXX XXXX, 2015 the funding was made and loan with Nationstar was paid off. All my accounts including Escrow Account must be closed onXXXX XXXX, 2015. I have the payoff statement with Escrow balance {$2000.00} and Disclosure Statement with balance of {$2100.00}. They show XXXX different balances. From XXXX XXXX, 2015, I do not have FHA loan anymore and consequently, I do n't have to pay MIP. Unfortunately, Escrow Office sent to me a Disclosure Statement written on XXXX/XXXX/2015 and transaction in it, made on XXXX/XXXX/2015. This is a violation of the Accounting Principles. They ca n't write a statement before the transaction is done. Also, the most importantly, they ca n't make any transactions after the account is closed. The statement that I provide shows that Escrow did bill me on XXXX XXXX, 2015 for the amount of {$250.00}. This is incorrect transaction because is made on closed account and that makes the entire Disclosure Statement incorrect. That is a shame. At first time when I called, I spoke with agent XXXX ( agent # : XXXX ). After she talked to Escrow Office, she told me that I am going to receive XXXX separate checks : XXXX for {$1800.00} and another XXXX for {$250.00}. On my question : " Why XXXX checks, it should be only XXXX check '', she said ; " I am not sure. " Until today, I got only a check for {$1800.00}. The second check is still missing. I called again and I spoke to agent XXXX. She said that they already sent the money to the Billing Department and I have to solve the problem on my own by calling XXXX. I told her that this is their mistake and they should fix it. I asked for the manager, she refused to give me the phone number. I asked for the address that I can write a letter, she refused to give me the address. Then she transferred my call to XXXX from Escrow Department. XXXX answered the phone : " Hello, this is XXXX may I help you? " I said : " Hi XXXX, this is XXXX XXXX and I want to talk to you about my Escrow balance and the check that I did not receive. XXXX repeated the same : '' Hello, this is XXXX may I help you? " Then I asked : " Do you hear me? " She said : " No, I do n't hear you. You need to call back. ", and she hung up the phone on me. I was very disappointed and frustrated. What XXXX did, is disrespectful to me as a customer, disrespectful to the job and to Nationstar Mortgage that hire her for this job. I am still waiting for the check of {$250.00} from Escrow. After all, I have a letter from Nationstar Mortgage that says, they need time until XXXX, 2015 to solve the problem. I strongly disagree with this response and I would like the problem to be solved in better timely manner. Another problem is that Nationstar Mortgage reported me with partial payment to my Credit Report. This is not true. sent all the documentation to prove it. Please correct my Credit Report. Thank you! XXXX XXXX provide a copy of Disclosure Statement and Pay Loan in Full Statement.
10/16/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 92117
Web
NO PHONE CALL HAS BEEN PLACED TO ME REGARDING THESE ERRORS. NOT FROM MY DEDICATED LOAN SPECIALIST ( XXXX XXXX ), OR FROM FROM XXXX XXXX ( CONSUMER RELATIONS SPECIALIST ). XX/XX/2018 NEW COMPLAINT AGAINST MR. COOPER- Loan # XXXX XXXX XXXX Two weeks ago I spoke with a Loan Specialist to discuss my Modification Documents to ask why my deceased husbands name was included in these documents. The woman I spoke with placed me on hold several times to ask other people in her department questions. She ultimately agreed that this was an error ( obviously ), and told me I would be receiving a new set of documents in just a few days. As a mortgage banker for many years, what I do know is Mortgage Loan documents should not include a deceased persons name anywhere in the legal verbiage of a contract like this. The reason I started this modification was due to XXXX untimely death this fact is cited in several places in my application, you also received his death certificate back in XXXX. I should not have received these documents with his name anywhere in them. Regardless, I was not very trusting of her commitment that I would receive anything due to the fact that I have been told so many different things that were incorrect throughout this process, no follow up, no returned phone calls from Dedicated Loan Specialists, lost documents I was very skeptical I would receive new loan documents. I waited 10 days for new documents. No new loan documents were mailed. During the period I was waiting for the corrected documents to arrive in the mail, I decided to review the Escrow Account funds that are being collected every month with my mortgage payment. I found ANOTHER mistake. My property taxes are {$6300.00} per year OR {$530.00} per month. Your company has decided to make me pay {$10000.00} per year OR {$840.00} per month??? The whole premise for my applying for this modification was so I can keep my home by paying a lower monthly payment. Asking me to over-fund an escrow account by {$3800.00} is ridiculous and flies in the face of what I have worked so hard to accomplish with this modification. On XX/XX/2018 I called and spoke with a woman named XXXX who said yes, I should be receiving corrected documents and she will check to see why I havent received them yet. I also told her the escrow account that has a monthly payment is {$3800.00} too much annually. She placed me on hold for quite some time. When she got back on the line she told me Mr. Cooper will not be re-drawing the incorrect documents. Just sign them and send them in. She also stated that my escrow account would remain at the dollar amount that has been determined and I can go ahead and CANCEL MY MODIFICATION IF I DONT AGREE WITH IT?!?!? On XX/XX/2018 - I left XXXX XXXX ( my 5th or 6th Dedicated Loan Specialist ) a very detailed voice mail about this situation. ITS NOW XX/XX/2018 - I HAVE NOT RECEIVED A CALL BACK FROM XXXX XXXX I require a phone call from your office immediately. Thank you XXXX XXXX ( XXXX ) XXXX
06/18/2017 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • CA
  • 95391
Web
This law firm XXXX XXXX XXXX SB # XXXX XXXX XXXX XXXX XXXX XXXX XXXX , # XXXX XXXX XXXX , CA XXXX telephone XXXX They are working with a company XXXX XXXX XXXX to commit fraud on the XXXX FAMILY, this law firm and the above company is also working with a company named XXXX XXXX , and XXXX XXXX XXXX , whom XXXX had already wrote demand to validated the debt letters to, and letters disupting the debt. Even Though these letters were sent out the these entities XXXX XXXX XXXX , XXXX XXXX , and XXXX XXXX XXXX none every responded to XXXX which was their Article/Title 5 responsibility to do. Once the fraud was committed by XXXX XXXX , and XXXX XXXX XXXX , then XXXX XXXX XXXX was also sent the letters from XXXX and also did not respond. Currently, XXXX XXXX XXXX , is working with XXXX XXXX XXXX that is creating fake documents with XXXX XXXX XXXX to steal the XXXX home and property. XXXX sent out documents to rebut all presumptions of XXXX XXXX XXXX . XXXX were supposed to have a jury trial till a summary judgement for unlawful detainer was filed. Currently XXXX had a judgment not in their favor, even thought they showed a judge evidence that they have not debt to foreclose on. And own the Note and are in possession of the note that invalidates the deed of trust that they are trying to foreclose on. There are other evidence that show there is no debt like a report from the secretary of state on the UCC that shows there is no debt since XXXX and no current debt owed. I have filed over 15 reports about that same senario but different parties doing this to us over and over again. The Judge XXXX XXXX XXXX in this case was also trying to work for the Plaintiff and was rushing to judgment even though he did not look through the paperwork. Much of the paperwork prepared by XXXX XXXX XXXX was all manufactured fraudulent done by XXXX XXXX XXXX . XXXX found out that the judge also has a pension based in mortgage backed securities and also retired back in XXXX . He has been out of active practice of law for 10 years, and XXXX asked him about certain cases he had no idea, not even knowledgable of IRC 860G and REMIC trusts so he was not qualified to judge this case. XXXX feel he acted prejudicail to XXXX XXXX XXXX , since he was helping them craft arguments against XXXX . Each argument XXXX objection handled and diffused. Explaining that there was no mortgage to foreclose on, and that the Judgment listed in the count record was from court fees XXXX already paid through the court to the county comptroller. So there is no judgment or mortgage debt they could have purchased in a foreclosure auction. This is a new tactic since they did not respond to any of the other debt dispute letters/or demand for debt validation, any of the companies prepetrating this fraud were non-compliant to respond.
03/04/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • NV
  • 89110
Web
Wrongful Foreclosure was initiated by Nation Star Mortgage and XXXX XXXX XXXX XXXX XXXX by recording a Notice of Default To Sell under Deed of Trust. The Lender, Trustee failed to follow State of Nevada statutory requirements or procedures in good faith. The Lender, Trustee did not notify or send any foreclosure documents of Notice of Default nor a foreclosure Mediation enrollment form by regular mail, registered mail or certified mail to the property owner, borrowers address, after the recording and mailing described above per Nevada legislative all homeowners in default " SHALL '' be notified and become eligible for the Mediation program with proper notice. Lender, Trustee is using their shady deceptive aggressive debt collection tactics of non-compliance with notifications to illegally foreclose. Section XXXX thru XXXX of the Nevada Revised Statues specifies procedures that must be followed for non-judicial foreclosures. A Lender, Trustee sale may be set aside for lack of substantial compliance with any of the requirements of XXXX Nev. Re. Stat. XXXX ( XXXX ) ( a ) ( b ) ( c ), damages may be awarded if the foreclosing party has failed to comply with specified waiting periods or with notice and recording requirements specified in XXXX, were improper. Borrower has had previous mediation 's over the years and was issued from the State of Nevada Supreme Court Foreclosure Mediation Program a Certificate of No Foreclosure, Will Be Issued for the property, every time we went to mediation. Lender, Trustee never recorded a Rescission of Declaration of Default and demand for sale notice. Lender, Trustee is constantly and consistently recording Notice of Default to Sell Under Deed of Trust and Affidavit of Authority to exercise the power of sale is erroneous, false, fictitious, and fraudulent documents. There is suspected Robo-Signed assignments and documents via XXXX, XXXX, XXXX , XXXX, etc.. Who have literally destroyed the entire financial banking industry with their bogus fraudulent assignments. Thus recording requirements were not met. We have spoken with and have email correspondence with XXXX, who has stated they do not own the loan and have no say in any disposition of the loan or modifications. Loan Modifications were denied ( 6 ) times over the years. The Lender, Trustee, beneficiary have no standing, nor is the correct party in interest to seek or bring a foreclosure action. The reason they have lost at mediations. They have no authority to enforce any loan if any exist, due to Breach of Contract. This foreclosure is initiated after the Statue of Limitations has expired seven years in Nevada XXXX XXXX.The Lender, Trustee claim is invalid and not entitled to foreclose. They have clouded the owners, grantors Chain of Title by repeatedly recording a wrongful Notice of Default and Election to Sell Under the Deed of Trust. Requesting SANCTIONS against Nation Star Mortgage and XXXX XXXX XXXX XXXX XXXX. XXXX XXXX ( XXXX ) ( XXXX ), for unfair lending practices.
11/18/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • GA
  • 30331
Web
I fell behind in my mortgage due to some financial hardship. Nationstar Mortgage is my current lender and they raised my mortgage payment by {$300.00} dollars, without notifying me of the increase because of an escrow shortage. I called Nationstar to make arrangements or determine what my options were. They had began the foreclosure process. At that time, I began to go through the modification process with Nationstar. I submitted paperwork after paperwork, only to be told several times that they did not have the documents. I submitted the same document over 5 times, as they repeatedly told me they did not have it. At that point, I began to get nervous because I read that this is a standard practice of Nationstar to stall its consumers. I had been assigned to a loan specialist, XXXX XXXX, who I understand is the lead loan manager at Nationstar. I would call Nationstar to follow up with him, but it always went to his voicemail, and I would have speak with other agents, who appeared to be incompetent and unhelpful. After weeks of trying to get all the documents to underwriting, it finally made it with a daunting foreclosure sale date XX/XX/XXXX. Nationstar informed me that the modification would postpone the sale date. I was advised that it would take 20 to 30 days for the process. My documents were in to underwriting on XX/XX/XXXX. I called to inquire when I would receive disclosures forms, because I have no idea what type of modification I was applying for or the terms. The rep on the phone stated 3 to 5 days. I did not receive any disclosure forms but I received a copy of my credit report along with the coborrower. I called Nationstar, to request the status of the modification and when I should expect to receive my disclosure forms. The Nationstar rep informed me that I have been denied for all the modification available because I did not occupy the home. What??? I have lived in my home for over 8 years. Mind you, I have called Nationstar over a 100 times during this process and this is one of their verification questions. My answer has been the same each time. Yes, the home is owner occupied with me! The Nationstar rep informed me that I would have to wait to get my denial letter to appeal. I could not understand this and I refused to get off the phone until the matter was escalated. After an hour on the phone, my dedicated loan specialist, XXXX XXXX joined the call and apologized for the mix up and stated that he would work with underwriting to resubmit. He stated that he would walk it over personally. I am nervous because I feel like I am getting the run around and Nationstar is going to take my house from me by giving me the runaround. The horror stories and reviews are awful from consumers going through this process with Nationstar. As a consumer, this type of treatment and lack of competency on Nationstar staff is unacceptable. I am just trying to save my home and get back on track. I do not have faith in this process with Nationstar and I need help.
05/14/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • MO
  • 63385
Web
Nationstar Mortgage referred my loan to foreclosure at 90 days past due. I inquired why as the new regulation prohibits referral XXXX XXXX legal ) before 120 days past due. I had to send the CFPB information into them as the Foreclosure Prevention Specialist XXXX XXXX XXXX XXXX stated he refers all loans 90 days past due to foreclosure, and he was unaware of any CFPB requirement. Last Payment of {$1400.00} was received on XX/XX/XXXX due amount of {$6900.00} Is due ImmediatelyNext payment of {$1400.00} due on Sunday, XX/XX/XXXX started with me calling in on XX/XX/XXXX to make a payment and was told that I needed to have XXXX payments. I explained that my tenants had sent in a check as well, and I had another payment set up for XX/XX/XXXX. I also explained I had a retention bonus of {$11000.00} payable to me on XXXX XXXX, 2015. I was told that if the XXXX payments could not be made that I would be referred to Foreclosure. I inquired as to why I was not offered any form of Loss Mitigation, the young lady explained because I had tenants in the home. I explained that I had to relocate due to my job, and that was an exclusionary with FHA XXXX exception ) and not only that proved that I could reinstate in full the loan ( with bonus ). I thought these were scare tactics as I know the loan can not be referred until 120 days past due. When I got the call on XXXX/XXXX/15 and was told my loan was referred to foreclosure, I was surprised. I wrote a complaint letter on XXXX/XXXX/15 and emailed Nationstar. I received a call from the complaint department stating they would respond by XXXX XXXX, 2015. I then received a call from XXXX XXXX stating that he spoke to his compliance department and he was within his right to refer my loan to foreclosure at 90 days. I inquired if/what my account had accrued legal fees and the name of the firm. I was told he would get the figures for legal costs and fees and I was referred to XXXX. Nothing has been addressed about no offer of Loss Mitigation or the fact that I proved that I had a retention bonus of {$11000.00} before my loan would be 120 days past due. In no fashion has Nationstar tried to work with me. This is the XXXX time my loan has ever defaulted XXXX rolled 30 days on XXXX ), it is not like my account is chronic. ( over 30 days XXXX. I explained my reason for default was I am in a middle of a divorce and the tenants had a troubled XXXX and fell behind in their rent to me on the XXXX of XX/XX/XXXX ( XX/XX/XXXX ). Once again, my loan has never been over 30 days late since it was originated in XX/XX/XXXX This is the XXXX issue I have ever had, and shocked at how there has been no foreclosure prevention on my loan as suggested by the title of the representative that has been corresponding with me. I bring this to your attention as I am concerned for other consumers that have their mortgage with Nationstar. Even with writing a complaint letter and sending a copy of my retention bonus have they pulled the loan from foreclosure.
04/27/2018 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • AZ
  • 85213
Web
After a couple of year or so of getting these mailing from a company called XXXX XXXX XXXX, on or about XX/XX/XXXX we decided to contact them about a home modification government program they claimed to have " New Programs have been put into place for home owners under the new XX/XX/XXXX guidelines '' we called their XXXX number and spoke to a case specialist by the name of XXXX - she " explained '' how the process worked and said it may be free, or low cost depending on what government programs we qualified for. She emailed me and provided me with a web site- and phone number to contact her back ( XXXX ) XXXX XXXX. They asked to speak with our lender and requested for them to fax over ( XXXX ) XXXX XXXX ) account summary- which the forward to us that same day. They provided us with a " form " to fill out pertaining to our financials- we did as requested and continued to ask about cost- and business license information with no answer. On XX/XX/XXXX we spoke to " an underwriter '' whom provided us with percentages and possible payments " best and worst case '' and a total cost for service in the amount of {$3700.00}, and suggested that we do not pay our mortgage allowing us to pay them in three installments, with a guarantee their request for modification would go thru. The call was handed over to XXXX and she made an phone appointment for Fri. XX/XX/XXXX, before ending the call we requested to have the business license information AGAIN, she said was surprised her manager XXXX had not provided said information. Friday came and went, on Monday I emailed XXXX to confirm we could have our appointment that Monday morning and reminded her we MUST have the license information as well. We confirmed a XXXX call and at XXXX XXXX via email she stated the following : " XXXX would be the one to have more information in regards to licensing, I already put in a request with upper management. Ill call you in a few minutes to review documents. " XXXX came and went no call no email. At XXXX XXXX I emailed them asking what happened. They proceeded to ignore our communications and request for license. After three days XXXX decided to call me to answer our email and stated I rather do it over the phone -we refused stated she needed to email us because that statement was concerning. Emailed both XXXX and XXXX stating the call confirmed the emails were being read- provided image of call log- a day latter XXXX emailed and stated they were too busy to take us on as clients and that " At no point was anyone refusing anything " and " Please keep in mind that your previous message with direct accusations and would be something that would require us to respectfully terminate our relationship moving forward ''. Lied about calling us twice and refuse to communicate with one of us. Please see details below and emails attached with documentation. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX XXXX -Manager XXXX XXXX XXXX Case Specialist XXXX>
09/28/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • AZ
  • 85142
Web
Mtg ln was sold from XXXX XXXX to Nationstar Mtg off XX/XX/2016. I requested payoff from XXXX so I would not experience fallout. They sent info back to me via snail mail and I got it on XX/XX/XXXX/letter from XXXX stated that eff XX/XX/XXXX, all pmts must go to Nationstar. I decided to send {$50000.00} a day via bill pay ( electronic file ) the week of XX/XX/2016 to XXXX to pay down the loan of {$220000.00} gradually and reduce daily interest. My Monday XXXX and Tuesday XXXX electronic payments were returned from XXXX so I cancelled the remaining electronic payments scheduled for that week ( additional {$120000.00} ). Called their customer support and was advised there was a 'code ' on my account and no credits could be applied UNTIL AFTER the transfer process from XXXX XXXX was completed - BY XX/XX/2016!! ( where I 'd previously worked, conversions of complete banking institutions were completed over a week-end so as not to affect customers ). So for an entire week, I was unable to reduce my principal. So I opted to send a cashier 's check for {$220000.00}. via certified mail on XX/XX/2016 ( tracking # XXXX ) then once applied to my loan # XXXX, I 'd get a new payoff on the remaining balance of approx {$800.00}. But I decided to wait until after they sent my county taxes that were due no later than XX/XX/2016 from the escrow account. As of today, XX/XX/2016, I confirmed my cashiers check for {$220000.00}. was signed for at Nationstar Mtg the morning of XX/XX/2016 but that payment has not yet been credited to my mortgage. Thus the daily interest on that at 3.50 % of {$21.00} has accrued unjustly these past 2 nights. And the county taxes have not yet been paid - they only have this week to get that done. Calls to customer support on XX/XX/XXXX were met with the response that payments can not be effective dated and it was my responsibility to pay the accrued interest during that timeframe! I know that inability to effective-date payments to be a false statement. And their emails welcoming me to their 'world ' noted that payments due the week of XX/XX/XXXX thru XX/XX/XXXX would be posted with the correct effective date when processing was able to be started ... First complaint is the consumer should NOT be penalized daily accrued interest because their system can not complete conversions of purchased mtg loans for a week.. Second complaint : why have they not yet posted my cashier 's check received by them on XX/XX/XXXX. And when they do, they should be required to effective date the posting so that accrued interest will adjust accordingly. Thirdly - when are they paying my county taxes due by XX/XX/2016 ( Sat ). Having worked in XXXX for over 45 yrs, I 'm perhaps a bit more knowledgable than the norm and when I 'm told that effective-dating payments can not be done then I know they are either misinformed in the customer support or they are gouging customers.. Letter with documentation sent to XXXX XXXX , XXXX on XX/XX/2016 as well. Awaiting response.
03/24/2018 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • FL
  • 32825
Web
We are homeowners who were paying our mortgage religiously every month for over 12 years {$1200.00} a month. Then, Nationstar Mortgage ( NSM ) bought our loan and increased the payment to {$1900.00} a month. The increase amount was not in our budget so we called the company for a loan modification. This is when our American dream turned to a nightmare. We are filing a complaint based on illegal representation of loan modification procedures and omissions of NSM, now Mr. Cooper. Our family has not been awarded / granted a loan modification although we have tried. NSM took too long to finalize our file and now we are facing foreclosure. We would have made our payment only if we have received the approval letter and confirmation of future payments. We never received the final notice, we found out when we did not hear from them, and we decided to call them. When we made our inquiry with NSM, as to why we were not informed, we were told that we had to start the process all over again. This negligence has led to further disarray and miscommunication between the loan documentation department. We were then instructed to wait for approval one more time and to complete another application. RIGHT NOW, WE NEED TO SAVE OUR HOME on XXXX XXXX XXXX XXXX XXXX, Florida XXXX. On XX/XX/XXXX, we have a hearing for FORECLOSURE. I beg you to help with canceling foreclosure and finalize the modification. I got in touch with an HUD agency to help us with counseling and a solution on our own. I want a review of our loan modification ; please help our family save our home. Important dates : XX/XX/XXXX- Mortgage payment increased to {$2000.00} we called to do a modification and after hours spent on the phone and many papers faxed and sent by mail ; we never got the letter for approval. we called and XXXX XXXX from NSM told us that we had to start all over again because we did not responded to the approval that by the way we never received. XX/XX/XXXX-XX/XX/XXXX Second modification was done but we were told by our broker, XXXX XXXX XXXX, XXXX and Attorney XXXX XXXX not to pay because we were not guarantee the future monthly payment and that NSM could keep that money and not decline the loan modification. We were scammed by XXXX XXXX and Attorney XXXX XXXX,. as you can see in the court papers, they never responded to the court. They made us signed the deed of the house, rented our house and kept the money for more than six months. After that we hired Attorney XXXX XXXX XXXX to defend us and XXXX to deal with the application for modification. XXXX did not include my income and the modification was denied for lack of income. He said that because my name was not in the loan ; it was okay not to add my income and only use my husband 's income. We are now facing a day in court and we do not know what to do. We contacted XXXX XXXX XXXX and have an appointment for counseling next week. ( see attachment information ) We attached the court case for dates and information
01/13/2017 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • MO
  • 65202
Web
So, I get back from 6 years in the XXXX. Before that I spent 6 Years as a XXXX. Although I am no longer on XXXX, and from this point forward I will be addressed as such and that will show me, and well demonstrate your respect for my service to you and our Country. Recently, XXXX XXXX 2016 my Mortgage was sold from XXXX to Nationstar Motgage. Nationstar, apparently, by some unknown method obtained a debit writing from XXXX and fraudulently used that debit writing to portray to my bank that I had given authorization to Nationstar Mortgage to withdraw ACH Electronic funds from my bank account. Nationstar did this 5 times even though I called them and asked them to stop. The only way I could get Nationstar to stop was to make written complaint at my bank and stop them by electronic means. I called Nationstar, to ask them why they were taking electronic funds when the Note is very specific about the 3 forms of acceptable payments and ACH Electronic debit transfers is not one of the 3 forms of acceptable payments. I told Nationstar that if they would send me something in writing, that they would accept the ACH transfer in lieu of the acceptable forms of payment ( cash, check, or money order ) and there would be no back charges of any kind, I would allow them to continue to debit the account electronically, but Nationstar refused. As I looked over my note, I noticed that there was a problem with the Borrowers Covenant, so I sent Letter and E-mail, No response - No action. I sent complaint Letters, request letters, and demand letters only to receive a computer generated letter response that promised some response at some future date. When I call Nationstar no one there can answer my questions, not supervisors, not the Customer relations personnel, nay, not one person there can answer even the most basic question. I have asked them for a payment coupon with my statement so I can from time to time make extra payments, but no, even after months, no payment coupon. I have to go searching for numbers and past invoices to get address to post the check. Because of all of this, when I am in honor, with my loan, never late, paying ahead, much more equity in the property than debt ; I do feel something crooked is going on here. I feel that Nationstar is acting in Bad Faith ( with cause for action ), trying to dispossess me of my estate to realize the extra gain of profits, instead of sending me a statement with payment coupon so I can pay monthly, on time, as I have always done. I have tried to work with these people, but they have no honor. They refuse to honor my service by addressing me by my well earned and given title of XXXX. They refuse to answer any of my questions, save 1, they did give me one answer, but I have asked many questions without response. I expect better, I deserve better, and I will receive better treatment. I have a RIGHT to expect better and I will enforce that RIGHT to the full extent the Law will allow. Respectfully, XXXX
05/16/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • GA
  • 30260
Web
To : Nation Star Mortgage Company Attn : Customer Relations XXXX XXXX XXXX XXXX, TX XXXX DA : XXXX XXXX, XXXX RE XXXX Request a Copy of My Full Mortgage Payment Account History/File from ( XXXX XXXX to XXXX, XXXX ) This letter comes to request a copy of my entire mortgage account payment history/file from the inception of my mortgage loan which was XXXX XXXX to XXXX, XXXX ( the present. ) As my present mortgage holder, I was informed that my present mortgage holder should have my entire mortgage history. You obtained or my loan was transferred to you from XXXX XXXXXXXX XXXX. All documents were transferred when you became the new mortgage holder of my loan. I must reiterate, that you ( NationStar ) sent a document entitled Full Account Payment History which included only my mortgage payment history from XXXX to XXXX. I must state that 2 or 3 years is not my entire mortgage history or file. Once again, Im kindly requesting my entire mortgage history/file, which should included signed documents and an explanation of how one obtained my present balance. Nevertheless, if you cant provide the requested information or documentation, it leads me to believe that my present balance could have been fictitiously created? I must inform you that I have never heard of anyone taking 60 years to paying a 30 year mortgage. This is simply ludicrous and unacceptable in my opinion. I must inform you that my mortgage loan did not start in the year of XXXX. However, it did start in XXXX XXXX, which includes a total of 27 years + 3 additional years of mortgage payment history. According to the last documents I received, one would believe that my mortgage loan was ignited in XXXX, which is definitely not true! My Resolution, Concerns and Request Are As Follow : *Please provide a copy and proof for the follow request below* My present mortgage balance is more than I paid for my house back in XXXX, after paying 27 years of payments. You have not sent me a copy of my entire mortgage history file, as I have requested on 2 different occasions. ( see attachments dated : XXXX XXXX, XXXX, XXXX XXXX, XXXX My mortgage loan was for 30 years and not 60years. According to my present balance, ( {$65000.00} as of XXXX ) it would take 30 more years to pay-off my loan, according to the present balance! I paid an additional 3 years in advance and above my premium monthly payment to pay my mortgage off I advance/prior to 30 years. My files may possibly have been mixed in or construed with someone else mortgage files or payment history etc. Please provide a written explanation of how my present mortgage balance is higher than what I purchase my house for in XXXX. I financed {$61000.00} in XXXX, Approximately 27 years later, I presently owe {$63000.00} +. Please explain and provide a written document within 15 days.. How much interest was paid toward my mortgage loan from ( XXXX XXXX, XXXX ). According to my records Ive paid a total of {$32000.00} in mortgage payments thus far.
04/02/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • IL
  • 60004
Web
I have been under review for a loan modification with Mr. Cooper and they kept postponing the sale. Several times I was denied for a loan modification and they always used the wrong income or expenses. Many times they would add more expenses than what I had. Recently I was denied on XX/XX/XXXX and never received the denial letter. I called in on XX/XX/XXXX and spoke with a supervisor named XXXX he said he would reopen the case and did not need to fill out a new application ; I only needed to send updated financial information. I sent updated information and around XX/XX/XXXX they told me that the documents were received. When I called back in they told me that the documents were " not '' received and that I had to fill out a whole new packet and re-apply. XXXX informed me that a new packet was sent out for me to fill out. I didn't understand why this was happening. When I asked about the case that was re-opened and about the financial documents that were sent over I was informed by a Mr. Cooper representative that I would be receiving a letter. So I never received a letter, and I never knew if I was denied or if they just closed the file. I called back and asked for the packet to be sent over and nothing was sent over. I sent a new packet but from Mr. Coopers end they kept saying it was not received. I had sent documents before and never had issues with them receiving paperwork in the past. All of this was going on while I was being told that the sale date was on hold. I had a sale date on XX/XX/2018 but they said it was on hold. So as a homeowner when they tell you it's on hold you think that there is no sale date. What I learned later on is that they reactivate the sale date and they didn't care what happened or what was going on despite the file being under review. They reactivated the sale again without written warning or informing me for XX/XX/XXXX and said my home would sell. I was told to file an emergency chapter XXXX and I but didn't have the money to pay an attorney, or how the process works. I ended up going to the court house on my own at XXXX, I started filling out the documents and since there were a lot of people they filed my bankruptcy after XXXX, this is the time my home went back to Mr. Cooper XXXX When I spoke with the foreclosing attorney they said that usually what happens is that they rescind the sale. After the XXXX I went through they said that the sale won't be rescinded despite filing the bankruptcy. I believe they are engaging in fraudulent and deceptive practices for their own financial gain. That review was left in limbo, I never received a denial letter or was not informed if it was closed. They were pushing me to reapply, when there was already a case that was opened by a supervisor. All they needed was financial information. My home should have never been sold and I should be given another opportunity. Lastly, I was told by the bankruptcy court that I would not lose my home because of the bankruptcy.
09/03/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • AZ
  • 85233
Web Older American
On XXXX/XXXX/XXXX our trial period for our loan modification with XXXX XXXX XXXX began. Our loan modification was approved and officially began as of XXXX/XXXX/XXXX. The terms of the modification include a HAMP Modification Incentive called " Pay for Performance ''. For every month that we make our payments on time we are able to accrue up to {$1000.00} each year for each of the first five years after the anniversary of the month in which the trial period payment effective date occurred. We are able to accrue up to a total of {$5000.00} provided the loan has not been paid in full at the time the incentive is paid. This benefit is to be applied to our principal balance each year after the anniversary date of the first trial period payment due date which is XXXX XXXX, XXXX. We have not had a late payment since our modification began and have been receiving our Pay for Performance incentive each year until this year. In XXXX XXXX Nationstar Mortgage purchased our loan from XXXX who purchased it from XXXX XXXX XXXX in XXXX of XXXX. Despite my calls to Nationstar ; XXXX on XXXX/XXXX/XXXX and XXXX on XXXX/XXXX/XXXX, our Pay for Performance incentive has not been paid. I was told verbally via a phone call from XXXX @ Nationstar that my complaint is currently being researched and I will have resolution by XXXX/XXXX/XXXX. I also received a letter, ref # XXXX, from XXXX XXXX, customer relations specialist, stating I will have resolution by XXXX/XXXX/XXXX. To date there has been no resolution. I received a letter from XXXX just prior to them selling our loan to Nationstar announcing a new HAMP Modification Incentive that will apply an additional {$5000.00} to our loan balance on the sixth anniversary of the trial plan effective date that will be XXXX XXXX, XXXX. This is a much-needed incentive for us and I am hopeful all will be resolved by then. Included with the letter from XXXX was a Dodd Frank certification form to be signed by us. By the time we received it, Nationstar had become our loan servicer so we sent the form back to them along with the correspondence from XXXX. Apparently, the form triggered a loan modification application and we kept receiving calls regarding our modification application with Nationstar. After a couple months this was finally resolved but speaks to the incompetence of this company. Again I am afraid this incentive will be ignored just as the other has been. Nationstar 's blatant disregard for customers ' loan modifications is all over the Internet ( I was researching complaints to Nationstar ). It is my understanding that the HAMP modification is a federal program and lenders are required to abide by its terms. It took us a year and XXXX of hours of fighting XXXX XXXX XXXX to get our loan modification approved. This incentive is very important for our financial well-being and I hope this complaint will help to resolve this matter and Nationstar will comply with our loan modification terms. Loan # XXXX
09/02/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • TX
  • 79912
Web
After looking up our escrow analysis performed by Nationstar on XXXX XXXX, XXXX, we noticed a refund due to us in the amount of {$1700.00}. The escrow refund check is dated XXXX/XXXX/XXXX. XXXX/XXXX/XXXX Called Nationstar to request check. Spoke with XXXX, she sent request and we were told we would receive check by mail. XXXX confirmed mailing address. XXXX/XXXX/XXXX Called Nationstar to request check. Spoke with XXXX, she apologized that previous representative did not put in request for check. They will research if check has been cashed and send out a new one to us by mail. XXXX apologized that nothing had been taken care of and confirmed the mailing address. XXXX/XXXX/XXXX Called Nationstar, spoke with XXXX, she saw our calls logged in our account on the computer on XXXX/XXXX/XXXX and XXXX/XXXX/XXXX. She will research if the check was sent to us and assured us it would be taken care of. XXXX/XXXX/XXXX Called Nationstar, spoke with Sue in the XXXX escrow office, she noticed on the computer that the check was not entered back into our account. She updated the system and she assured us we would be receiving check in XXXX business days. XXXX/XXXX/XXXX Called Nationstar, spoke with XXXX, he looked for check in computer. He said he would put a research request out to see what happened to the check. We said, " NO, that 's not good enough, we need someone that can help us now, this is the 5th time someone has put in a 'research request ' ''! XXXX said, " Ok, hold on ''. Supervisor XXXX came to the line and offered to direct deposit our check. XXXX instructed us to include our loan # and send a voided personal check to : XXXXXXXXXXXX We let XXXX know that we have been dealing with Nationstar 's criminal activity for over 6 YEARS now and that he could look at our account and see all that has happened. XXXX apologized that we have a bad taste in our mouth with Nationstar. Emailed voided personal check including loan # to XXXX on XXXX/XXXX/XXXX. Due to a family emergency in XXXX, we were unable to follow up. We received a letter from Nationstar dated XXXX XXXX, XXXX that our insurance had expired. We called immediately and left voicemail that all of the information was the same as last year that they have on file. XXXX/XXXX/XXXX Called Nationstar, spoke with XXXX, she said that they called our insurance company and left a message requesting updated insurance information. We replied that this was not good enough, it is Nationstar 's job to pay the insurance bill from our escrow account. We asked XXXX to call our insurance company while we were on the line. XXXX spoke with XXXX at our insurance co. and XXXX said she would overnight our insurance payment. While I was on the line I confirmed all information the same and updated between Nationstar and home insurance. We confirmed insurance was paid by Nationstar from our escrow account. XXXX/XXXX/XXXX We have still not received refund from escrow account due to us.
10/21/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NH
  • 03820
Web
I require your assistance if you can help, regarding my mortgage lender giving me the runaround in refunding and settling my escrow overage. I received an escrow overage refund check for {$460.00} XXXX XXXX 2015 from my mortgage company " Nationstar Mortgage ''. I misplaced it so it was never cashed, and when I found it ( XX/XX/2015 ) it was past the 180 days to cash it in. I contacted Nationstar on XXXX XXXX with the information and they stated they would reissue a new check, and that it would take four days to process and to allow 7-10 mailing days. After that time had lapsed and no check arrived, I contacted them again and they now said it was never sent, needing " verification of address '' which was given and verified over the phone and having been a customer for 14 years getting my statements sent to me every month they well know my address! I then requested it to be overnighted and they agreed and sent me a XXXX tracking number. Four days later it still was never dropped off with XXXX and when I called to ask why, Nationstar stated " It was cancelled because it sat there too long. '' Duh! Once again they said they would reissue the check, overnight, and gave me a tracking number and to expect it the following day. The following day it had never arrived at XXXX which I verified with the tracking number so yet again I called Nationstar and yet again got the run around. They canceled that alleged check and once again gave me a tracking number for expedited overnight delivery with XXXX. You can guess what happened, it never was delivered to XXXX. So like a dummy I called Nationstar again and again I was given a new tracking number and promised overnight delivery. It has not been received by XXXX via the tracking number nor will it. Four times in the past month ( Once alleged by mail and three times alleged by overnight XXXX ) I have been told my check would be reissued and four times nothing has been done about it save for printing XXXX labels and nothing else. It 's apparent to me that Nationstar has no interest in refunding what is legally mine and just wants me to stop trying to keep my money. I paid off my mortgage early this XXXX 2015 so perhaps that I am no longer a cash cow they have little interest in giving me what they owe me. I never was late or missed a single payment in fourteen years with Nationstar Mortgage either. Is there anything you can do to act on my behalf? This is very upsetting. Supervisors do not return my calls, and agents who promise to rectify it never do. Not once have I treated them with rudeness or bad language and have been as understanding as possible. However, I now understand that they have no intention of refunding my money ; four attempts in one month with nothing happening is an untenable situation and egregious. I can provide specific information as requested. Please contact me and please let me know if you are able to intervene on my behalf, I would be very grateful. XXXX XXXX
02/28/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 91913
Web
I fell behind on my mortgage and hired an attorney to help me apply for a loan modification with my lender Nationstar Mortgage in XX/XX/XXXX. I had submitted an application on my own back in XX/XX/XXXX and I was told by Nationstar verbally that I was going to be denied. My attorney helped me put together an updated complete new application, which also added a contributor income to solve my budget issue. This NEW application was forwarded to Nationstar on XX/XX/XXXX. I received a letter confirming my application was received on XX/XX/XXXX ( Attached ). My attorney has called Nationstar every week since then and was told the NEW application was under review and nothing was needed. By the time we hit XX/XX/XXXX my attorney advised me there was something wrong. Nationstar per RESPA Regulation X only has 30 days to make a decision and it had already been over 60 days. My attorney on XX/XX/XXXX ( Notes attached ) finally was able to determine that Nationstar did n't even have my NEW application in their system. They were still working on my old application from XX/XX/XXXX which did not have my additional income ( contributor ) of {$4000.00} per month. Nationstar point of contact asked my attorney to send the application again because it was lost, so my attorney forwarded it by email on that day. Now Nationstar is telling my attorney that they merged my old budget and application with my NEW application and they are denying me for a negative budget. Not only is Nationstar in violation of RESPA Regulation X for not completing the review and issuing me a denial or approval letter from my XX/XX/XXXX application, but they are also PURPOSELY using my old budget in order to purposely get me denied. I do not want my old budget used in my NEW application review. I provided an updated budget on XX/XX/XXXX ( Attached ). I never asked them to merge my old budget with my NEW budget. I submitted my NEW budget because my attorney counseled me on my budget and we made changes so I could balance my budget. Nationstar is purposely merging my old budget with my current budget solely to get me denied. My attorney states I qualify for Making Home Affordable ( Positive NPV attached ). Nationstar is either incompetent in processing my loan modification application or they are purposely evading review and using information that was already updated to purposely get me denied. In addition, the HAMP program is now expired and I DID apply before the cutoff. Nationstar never gave me my NPV chart from my applications in XX/XX/XXXX or XX/XX/XXXX. We are now going into XX/XX/XXXX!!!! and I am now being " DUAL TRACKED '' for foreclosure. My attorney states Nationstar is NOT supposed to merge my prior applications with my current updated, revised application. That in their opinion they are purposely evading review and using old, OUTDATED, information that I have already revised ( my budget ) so I can be able to afford my mortgage in order to purposely get me deneid.
10/21/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • WA
  • 98012
Web
I have two complaints regarding Nationstar Mortgage. 1. I am currently in a Ch XXXX BK. My mortgage is paid by me outside the BK payment plan. As someone who has experienced significant financial troubles in the past, I think it 's very important to make sure my payments are made on timeand accurately posted. I have requested several times to receive statements - and my Attorney has given permission to Nationstar to contact me. However, each time I get " you 're in a BK so we cant send you statements '' - however, when I call on the phone and need to confirm EVERY MONTH that my payment was received and every quarter request a copy of my payment history - their phone recording has a long disclaimer how if you 're in BK this is not an attempt to collect ... .. - subject to the rules of the BK. My complaint is - Why ca n't they just put that disclaimer on the statements and send them each month? I know other mortgage companies do this. Also - once I filed BK - they shut off my online access so I ca n't even look there! This seems like a punishment to those of us that had financial difficulty and now we have to continue to 'pay for it ' when we are trying so hard to get back on our feet and rebuild. I hated that we had to file BK and- my mortgage was current at that time we filed. 2. I have requested an escrow analysis now XXXX times. Each time I get the - OK it will be mailed to you. I have never received it. Today when I called - I got that " it 's not ready yet '' and I ordered it over XXXX weeks ago. WHAT? It 's an escrow analysis - it takes XXXX minutes to run on a computer - probably not even that long since the first time I called, the customer service rep did it while I was on the phone. Today the CS Rep told me he could n't mail it to me but he could give it to me over the phone? Now they tell me it 's not ready yet and they will only mail it to my Attorney. This seems like further delays XXXX punishment ) and also takes more of my time and his time to follow up. If they just sent me a statement I 'd know what the status of my escrow account was! I think this - 'we ca n't send any info to you ' is a cop out - especially once your BK is 'taken care of '' and the approved CH XXXX payment plan begins. I feel that it is discriminatory towards people who have filed BK. We used legal means to try and get ourselves back on track. I want to make sure my payments are received timely -what if there is a problem with my 'bill pay service ' and it does n't show - how do I know in a timely manner in order to avoid additional fees or bad marks on my credit? When I went through my BK - it was noted that my escrow account had a significant shortage - almost XXXX worth - which I had to come up with and pay right away. What it that happens again? How am I suppose to know? I am committed to managing my funds responsibly and getting back on track - this constant battle with Nationstar is nothing more than them harassing me due to the BK.
04/30/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • WI
  • 541XX
Web
I am a XXXX vet who is going back to XXXX so I am home part time and in Iowa partime. My friend XXXX XXXX lives with me and we make my house payment together but we fell behind a couple of months. We tried to start paying the loan XX/XX/XXXX. XX/XX/XXXX and have been running into a wall ever since. She called several times to put XXXX on the loan. She told them she was paying with with her tax card and the representative never told her that they would not except this type of payment until the she called the second or third time. At this time the bank was closed. They would not except just XXXX They wanted a full XXXX so I sent a XXXX check so they would take they XXXX. They held the XXXX check on the side and did not apply it. XXXX got a cashiers check and mailed it but mailed it to the wrong zip code this was XXXX XXXX. When I saw they had not received it we tracked it and it was on its way back to us, so I go a cashiers check on XXXX XXXX from my bank that I have in XXXX by school. Call and spoke to nation star and explain the situation. The representative said it was no problem as long as I had the payment in by XX/XX/XXXX there was no problem at all. I check to make sure they got my payment on XX/XX/XXXX and they had not received it. So I called Nation Star again to see if they have received my check. The representative said they did not but they would not except the XXXX because they foreclosed on me on XX/XX/XXXX. I never receive any for closer information on my property saying they were going to foreclose on my property. Or did anyone say anything to us in the 6 to 10 calls we may in XX/XX/XXXX -XX/XX/XXXX. I talked to XXXX manger on XX/XX/XXXX and XXXX before that. The representative advised me on XX/XX/XXXX to cancel my check and pay them XXXX and I would be ok, but the Manger told me to call back on XX/XX/XXXX. I called back on XX/XX/XXXX and the told me I had to pay them XXXX or something close to that to get out of for closer. Ever person I talk to gives me a different amount. They will not take my payments. They always tell me it has to be a specific dollar amount. How is anyone suppose to catch up when they continue to do this to you. They harassed with phone calls one or two a day for over six months till I threatened them with my lawyer. This is when I did not miss a payment at all and when I miss a payment I get nothing to say they are going to foreclose. Then Schedule an Appointment now. XXXX Customer Name : XXXX XXXX Free XXXX for new clients only. Not to be combined with any other offer. Not good toward boarding, grooming, prescription and non-prescription medication, and retail items. Not good toward emergency and/or specialty XXXX services. Coupon good for up to XXXX pets ( dogs or cats only ) per household. Redeemable only at a general practice XXXX XXXX Hospital. For pet owners who are aged XXXX and older. Valid through XXXX XXXX, 2016 XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX & XXXX ) XXXX - XXXX
07/17/2017 Yes
  • Debt collection
  • Mortgage debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • ID
  • 83646
Web
My father, XXXX XXXX , passed away XX/XX/XXXX ; at the time he had a mortgage with Nationstar Mortgage Company, Loan # XXXX in XXXX , Idaho. I contacted Nationstar on XX/XX/XXXX to let them know that he had died and that we were looking through documents, looking for a will, etc. On XX/XX/XXXX I contacted Nationstar again via phone to tell them that the estate was insolvent and that I was sending a letter of insolvency along with a copy of the death certificate. They refused to talk to me about the account specifically because I was not on the account, I said that was fine, I just needed an address to send the letter to. I mailed those documents out on XX/XX/XXXX with the statement : This is to notify you that the account holder, XXXX XXXX XXXX , is deceased. Enclosed is a copy of the certificate of death. It has been determined by a lawyer that the estate in insolvent as the deceaseds assets are insufficient to pay the estate debts, taxes, and administrative expenses ; no probate action will be contemplated. Please exercise your rights as you see fit, however I kindly request that you stop contacting the estate regarding this account as required by the Fair Debt Collection Practice Act. ( please see attached document ) I had been receiving my bills for my father 's mortgage at my personal home address since mid- XXXX and continued to receive them even after my request to stop. I sent another letter mid- XXXX reminding them that the estate was insolvent, that I had already sent documentation and to please stop harassing me with bills at my personal residence. They persisted and bills/statements/etc. come to my home address several times a month ... since XXXX I have been returning these items to sender marked, " Return to Sender, Recipient Deceased, Estate Insolvent '', and have done so for nearly a year. On XX/XX/XXXX at XXXX on a Sunday evening I personally was served papers that Nationstar is suing ME for my dad 's mortgage. There was no money in my father 's " estate '' to even pay for funeral services, so I had to pay those out of my own pocket, and now Nationstar is forcing me to pay for an attorney out of my own pocket for a debt that is not even mine. I have notified Nationstar of my father 's estate insolvency as a courtesy, and have repeatedly asked Nationstar to stop contacting me personally for debt collection on this account and they have persistently harassed my home address for 18 months. No where on my father 's mortgage is my name listed ( I was a minor at the time of the home 's purchase ) and now my name is listed in the state 's repository as a civil defendant. Nationstar would n't even talk to me on the phone because I was not on the account, but they 're certainly willing to bombard my mailbox with bills, and SUE me for the debt. I would say that Nationstar has used abusive, unfair, and deceptive practices to try to collect a debt that is not my obligation to pay.
04/10/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 33914
Web
XXXX Mortgage Loan " Home Affordable Modification Program ( HAMP ) Agreement '' in place since, XX/XX/XXXX was Transferred to MR. COOPER AKA NATIONSTAR on, XX/XX/XXXX. Ive contacted MR. COOPER AKA NATIONSTAR a Total of 27 XS ( between Calls ; the MESSAGE CENTER ; EMAIL 'S ; FAXES & US MAIL with, EVERY one of these Contacts Ive SUBMITTED OVER 80 Pages of DOCUMENTATION dating back to XX/XX/XXXX ) since, XX/XX/XXXX in ATTEMPTS to gain assistance d/t the MULTITUDE of PAYMENT REVERSALS/FEES CHARGED/ LATE CHARGES/ PROPERTY INSPECTION FEES ( My Account was PAID TO DATE on XX/XX/XXXX Nationstar Statement & by, XX/XX/XXXXMr. Cooper Statement Mr. Cooper had me listed with, Overdue Payment of {$1000.00} & were Assessing these Charges to My Account ) then, on XX/XX/XXXX with, no explanation they stopped taking my Monthly Payments that, have been AUTO-DEBITED since, XX/XX/XXXX. It was VERIFIED by, XXXX XXXX XXXX via a 3-way Call on XX/XX/XXXXbetween Myself, Nationstar/Mr. Cooper Customer Service Center & XXXX XXXX XXXX that, Nationstar/Mr. Cooper have been RECEIVING Payments on or about the XXXX of the Month with, NO PAYMENT REVERSALS on XXXX XXXX XXXX end ). All I get in return from, Contacts made are MULTIPLE Letters/Emails stating They received my correspondence ; take all matters seriously & are in the process of reviewing concerns then, NOTHING IS DONE to CORRECT there Errors in Regards to my " On-Time '' Monthly Payments & there " FAILURE '' ( upon my Loan Transfer from, XXXX ) to Honor my Home Affordable Modification Program ( HAMP ) Agreement in which, I have had in place since, XX/XX/XXXX without ANY ISSUE 'S ( i.e. Late Payments, Threats of DEFAULT, etc.. ) as, EVERY PAYMENT was PAID " ON TIME '' by, AUTO DEBIT & I was RECEIVING the INCENTIVES for making these payments until, Mr. Cooper AKA Nationstar became involved with, there Unethical Business Practices ; " FAILURE '' to Respond to Inquiries/Correct Mistakes theyve made then, they INTENTIONALLY STOP taking my MONTHLY Payments as, Set-up by, Auto Debit & now are Threatening me with, DEFAULT! I've made by, U.S. Mail & Online all 4 Payments ( XX/XX/XXXX. ; XX/XX/XXXX. ; XX/XX/XXXX & XX/XX/XXXX ) since, they stopped by, Auto-Pay. I was Eligible & to receive an " XXXX {$5000.00} incentive in XX/XX/XXXX '' that, I completed Paperwork for with, XXXX & MR. COOPER AKA NATIONSTAR are in possession of but, are now stating " Your loan exceeded 90 days past due. Therefore, you are no longer eligible to receive Pay for Performance incentives under the Making Home Affordable Modification Program '' which, I believe with, No doubt that, they intentional failed to respond to complaints since, XX/XX/XXXX & stopped my Auto-Pay to avoid my receipt of this {$5000.00} incentive. I have NEVER missed a Payment since, having my Home Built in XX/XX/XXXX& the treatment I've received d/t there Unethical Business Practices since, XXXX Mortgage Loan Transfer has been absolutely disgraceful.
02/21/2017 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 90740
Web
Nationstar has illegally attempted to collect on a time barred debt. This has included multiple illegal actions in an attempt to enforce a time barred debt and the lien is expired by Operation of Law however Nationstar refuses to follow any and all applicable laws. The original " Note '' was a promissory note that originated with XXXX in XXXX XXXX '. The Note was called XXXX by XXXX in XXXX ' causing the maturity date to be shortened to XXXX XXXX XXXX '. XXXX XXXX together with XXXX XXXX ; the promissory note expired under XXXX & XXXX - ( Four Years Promissory Note Time Barred ) then after 8 years Nationstar instructed a 3rd party firm named, XXXX XXXX XXXX publish this debt as owed and has caused multiple defamatory publishings that are 'untrue '' and unlawful. This was caused by an untimely Notice of Default claiming that a " DEBT '' was owed. This was not true as this was time barred and the lien was also and is still also time barred and unenforceable. Under Ca marketable records laws ; See attached documents : from CA Legislative web site : pertaining to being time barred unenforceable lien due to the underlying debt is time barred. This is clearly written - XXXX : Expiration of the lien of a mortgage, deed of trust, or other security interest pursuant to this chapter or any other statute renders the lien unenforceable by any means commenced or asserted thereafter and is equivalent for all purposes to a certificate of satisfaction, reconveyance, release, or other discharge of the security interest, and execution and recording of a certificate of satisfaction, reconveyance, or release other discharge is not necessary to terminate evidence the termination of the security interest. Nothing in this section precludes execution and recording any time of a certificate of satisfaction, reconvenyance, release or other discharge. Thereby -- NATIONSTAR HAS FAILED TO RELEASE PER THE APPLICABLE LAWS. AND INSTEAD HAS RAMPED UP COLLECTION ACTS THAT ARE ILLEGAL. These have included criminal trespassing into property and causing a malicious damage with intent to discourage and harass the homeowner, cause fear and intimidation and has not ceased. This has caused over XXXX hospitalizations for " acute '' care to family member undergoing severe stress and multiple police reports for illegal acts in collecting this time barred debt. The actions have been non stop abuses and caused a later forcing into a bankruptcy in XXXX XXXX ' AFTER BEING TIME BARRED however Nationstar refuses to follow any laws and has caused horrendously abusive illegal acts including verbal threats and physical threats and continues to invade on homeowner and intrude and threats to intrude into her home " whenever '' deem I am not " in '' the home and have sent men to peak into my windows with telephoto lens and continue to harass and cause XXXX more hospitalizations just knowing they continue to send letters claiming they have rights to break into my home.
03/14/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • NJ
  • 07701
Web
I am an XXXX in XXXX and am submitting this CFPB Complaint on behalf of my client, a homeowner in XXXX, NJ ( XXXX County, XXXX ). My client owns a home on which he has an outstanding mortgage obligation - amount currently due is approx. {$440000.00}. The mortgage Servicer is Nationstar Mortgage LLC ( XXXX, XXXX ). Despite our efforts to obtain a mortgage modification, we have encountered extreme difficulty in dealing with Nationstar, the mortgage servicer. On XXXX XXXX, XXXX, my client submitted HAMP paperwork in order to apply for a modification ( previously, paperwork had been submitted on numerous occasions, but on each such occasion, Nationstar denied the application due to an alleged document deficiency ). Through our XX/XX/XXXX submission, Nationstar finally acknowledged our completed submission. By all accounts, my client should rightly qualify for a mortgage modification - his current mortgage outstanding ( including interest and fees ) is approx. {$440000.00} and my client earns in excess of $ XXXX / per annum. Furthermore, my client carries little to no additional consumer debt ( no car loan, little to no credit card debt, no student loans, etc. ). Despite this, in XXXX XXXX, Nationstar notified my office that my client 's mortgage modification application was being denied, due to various reasons, each of which was inaccurate and/or nebulous and without grounding in actual fact. On XXXX XXXX, XXXX, I filed a formal Appeal Letter with Nationstar in order to dispute its modification application denial, and in so doing, raised a number of questions and attached key supporting documents. To date, Nationstar and its counsel have failed to the substantive questions that I raised through the XXXX XXXX, XXXX Appeal Letter. These questions included, but were not limited to, inquiries on : ( i ) the ostensible owner / holder of the Note ( Nationstar is only the Servicer ) ; ( ii ) the additional expenses per DOJ guidelines used by Nationstar in bolstering its assertion that my client has negative debt to income due to various expenses ; ( iii ) a complete list of all expenses and corresponding amounts used by Nationstar when conducting its HAMP analysis as to my client 's eligibility for a potential modification ; ( iv ) a complete copy of my client 's Loan File ; ( v ) language in either the MHA Handbook or Nationstar 's Servicer Participation Agreement which arguably allows Nationstar to deny my client for a HAMP Tier II modification by unilaterally rejiggering the interest rate as though the ARM loan was current. At this stage, the situation calls for immediate oversight and assistance from the CFPB - earlier today, my client received a Notice of Sale in his mail from Nationstar 's counsel indicating a foreclosure sale has been set for XXXX XXXX, XXXX. I have advised my client of his XXXX ( XXXX ) statutorily mandated sale adjournments of two ( 2 ) weeks each. Thank you in advance for your time and attention.
04/04/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 33707
Web
I am homeowner WHO NEED TO SAVE HIS HOME XXXX XXXX XXXX, XXXX A. IS ORIGINAL BANK and i recived UNIFORM FINAL JUDGMENT OF FORECLOSURE AND SALE DATE ON XXXX/XXXX/2016 I beg you to help with canceling foreclosure sale on XXXX/XXXX/2016, i am willing to do any loan modification, mediation, loss mitigatin, please help me and our family to save our home.Bank XXXX sold loan to XXXX end i just find out that XXXX sold this loan to Nationstar loan # XXXX i wasnt notified, i need to do loan modification ASAP and Nationstar only intersted to foreclose, they dont give a chance to do loan modificatin, i just got statement where they charge me for legal fee XXXX, property inspection XXXX $ title lien search XXXX XXXX prior lender expense XXXX XXXX escrow XXXX $ they just purchased this loan from XXXX and now FRAUDULENLY Creating chages out of knowere and want to sell my house.MY family beg to stop this FRAUD.WE willing to do loan modi need to keep roof over heads As homeowner in danger of Foreclosure sale on XXXX/XXXX/2016 my mortgage bank was XXXX XXXX XXXX, i was late on payments, So bank XXXX XXXX was trying to foreclose on me, But i didnt got no Mediaton hearin no loan modification, so later i realized that loan was transfered to XXXX and just now XXXX transfered this loan to Nationstar, but Because Of Bank XXXX XXXX was my bank I am covered by National Mortgage Setlement, Nationstar doesnt give me option to do loan modification and only proceeding towards Foreclosure sale which violates National Mortgage Setlement Agreement, Fraudulently under Consumer Financial Protection Bureau CFPB Rules for Servicing Loans in Default, Nationstar violated almost all rules in book and like loanshark they interest only in getting house and going in foreclosure sale. Government through you gave us last chance, last hope ... Please Help us to save HOME Open to all loan modification willing to work any- ANY possible scenario.this bank chargeXXXX,XXXXlega As homeowner in danger of Foreclosure sale on XXXX/XXXX/2016 my mortgage bank was Bank XXXX XXXX XXXX i was late on payments, So bank XXXX XXXX was trying to foreclose on me, But i didnt got no Mediaton hearin no loan modification, so later i realized that loan was transfered to XXXX and just now XXXX transfered this loan to Nationstar, but Because Of Bank XXXX XXXX was my bank I am covered by National Mortgage Setlement, Nationstar doesnt give me option to do loan modification and only proceeding towards Foreclosure sale which violates National Mortgage Setlement Agreement, Fraudulently under Consumer Financial Protection Bureau CFPB Rules for Servicing Loans in Default, Nationstar violated almost all rules in book and like loanshark they interest only in getting house and going in foreclosure sale. Government through you gave us last chance, last hope ... Please Help us to save HOME Open to all loan modification willing to work any- ANY possible scenario.this bank chargeXXXX,XXXXlega
06/09/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • IN
  • XXXXX
Web Servicemember
First off ... the balance being reported as of today, XXXX with all three credit bureaus is incorrect. It states my balance is : Real Estate XXXX/NATIONSTAR MORTGAGE Last reported : XX/XX/2018 - {$120000.00} You stated on the response to my complaint : For your records, we are confirming that your principle mortgage balance as of XX/XX/2018, was {$120000.00}. *This needs to also be fixed with all the credit bureaus. I was to receive an email first regarding the information found by XXXX XXXX after speaking to him on the phone. He advised me that he would CALL me back. Per all three credit bureaus ... they can not change my credit score per my VA mortgage loan through Nationstar. This was told to me on the phone several times with the credit bureaus. Freezing nor not reporting after a complaint is a direct violation and shows once again ... retaliation on part of Nationstar since this complaint is directed to Nationstar, not XXXX. I have never heard of such a thing, yet only a handful of payments have been reported since opening my VA mortgage loan. Per letter from XXXX the final payments had been paid by XXXX as a means to close the forbearance loan. This after XXXX representative, XXXX XXXX misguided me and in turn, XXXX did find XXXX XXXX XXXX negligent. I was also told that my payments would then start reflecting on my credit per month as I have been paying per month, that also included my credit score. I only show 4 payments ... most recent payment for XX/XX/2018 being shown per all three credit bureaus. I do not see one time any increase within my credit score on a VA loan that I have continued to pay monthly. A mortgage loan should be one of the most single loans that can help increase your credit score. I have paid my payments on time ... yet it does not reflect any points per all three credit bureaus. This would appear to anyone to look as if I am in a rental ... no reflection of helping my credit at all. Retaliating against a Veteran .... when filing a complaint, ANY COMPLAINT, should be known to all those who hold a loan with Nationstar, as well if connected with XXXX. BUYER BEWARE! I will continue my complaints until this gets resolved. You may also want to contact each credit bureau on how reporting increases within each loan for consumer credit score works as they advised me on several occasions that the only ones who can change credit scores is the reporting creditor. On my VA mortgage loan that would be Nationstar or XXXX. It did not take, but less than 24-hours for Nationstar to fill out a form and submit to have my VA mortgage loan information corrected. Retaliation by you stating you will freeze any reporting for 2 months by my complaints to the CFPB is just that ... another retaliation. The next complaint will clearly show you the correct way that creditors report monthly payments. As XXXX XXXX has done with my loan for years. Sincerely, XXXX XXXX 17 year XXXX Veteran
01/08/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 90805
Web
I was called last XXXX XXXX regarding the loan modification I was approved that I did not know. I called them back and told them I was not aware of this and did not received my documents. The following day, XXXX XXXX, underwriting representative called me and told me that XXXX XXXX extended it and I need to send my payment right away. They instructed me to send it via XXXX @ XXXX, send the first payment {$1200.00} send it to XXXX XXXX, XXXX officer. They explained that this is a government loan and I will not pay directly to Nation star. Since this is holiday, I send my payment for XXXX on XXXX XXXX, XXXX with the same amount to XXXX XXXX of XXXX XXXX California. XXXX XXXX called me up and told me his handling my modification form now on. I called Nationstar customer service and informed them of the situations, I spoke to XXXX XXXX and even faxed her the papers to proved to them I am in modification because I did not pay my XXXX payment. No response I received from them about it. XXXX XXXX called me XXXX XXXX, XXXX to process the XXXX final payment. Same XXXX and send it to XXXX XXXX of XXXX Michigan this time for XXXX because of the transaction fees I paid from XXXX payment. He send me receipt of the last XXXX payments via faxed. XXXX XXXX called me up XXXX XXXX, XXXX to inform me that XXXX XXXX. is closed because of the holiday. He said they will call me on XXXX XXXX, XXXX. XXXX XXXX named XXXX XXXX called me and gave me phone # XXXX to save in my phone so I will know that he 's calling me. I received a message from Nationstar again regarding my past due. I call them back to say again my story and my situations. This time I was forwarded to their supervisor XXXX XXXX. He said there is no XXXX XXXX in Nationstar company directory. I got the paper I faxed to XXXX last XXXX XXXX, XXXX. He said he will submit it all to their XXXX Department. He asked me to faxed him all receipts I have. I did the following day. Then I called XXXX XXXX to bluntly asked him if this a fraud. He said no, this legitimate and they are the underwriting depart of Nation star Mortgage LLC. He added that customer service does not know what 's going on because it is still on trial period and not yet completed. He told me that once if completed and process that 's the only time it will show all my payments and transactions. I told him that his name was not in company directory. I asked him to called them and at least give them a word about it that customer service will know about it. He said he will give them a call. I called XXXX XXXX numbers and reach the XXXX XXXX. I asked the lady for him and but she does not know him. I told the lady my purpose of calling him and she stated the XXXX does not charge a processing fee. She transferred me to XXXX who took all my information and my case and story. The following day, XXXX XXXX from XXXX legal Dept called me and asked me to faxed all the information and asked me to file this complaint.
10/27/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • OR
  • 975XX
Web
I had missed one ( 1 ) payment in 35 years of home ownership- that being one payment XX/XX/XXXX- NONE XX/XX/XXXX during application.. in XX/XX/XXXX I missed another as a result of their foot dragging. XX/XX/XXXX- begin HAMP application/s with XXXX XXXX, while applying, loan sold to Nation Star, now XX/XX/XXXX- had to start over. continued application process for nearly two ( 2 ) years- docs after docs after docs. HUD rep involvement/class XX/XX/XXXX, by XX/XX/XXXX- informed I was denied HAMP- apparently they sold the note in XX/XX/XXXX to XXXX prior to disclosure/ HAMP denial. I never received denial of all programs then available- never provided opportunity to appeal nor was a 'Tier 2 ' visited by said servicer- they simply sold the note in the middle of my application. In addition, I was informed in writing at least once of ineligibility as the loan was not XXXX- when in fact it was along with countless other tactics to stall. Also-the denial I DID receive said simply- " Borrower does not occupy residence '' ( never lived ANYWHERE else in 20+ years. Promptly informed XXXX was not 'obligated nor willing to offer a reduced mortgage or HAMP ''. XX/XX/XXXX- HomeSettlement sells loan to XXXX XXXX ( representing XXXX XXXX ) now having missed two payments XX/XX/XXXX XX/XX/XXXX and XXXX accepted {$1500.00} each month in XX/XX/XXXX & XX/XX/XXXX-I was informed XX/XX/XXXX that XXXX had become the servicer- purchasing with knowledge of the two short payments. Received notice of denial on XXXX/XXXX/XXXX, four ( 4 ) days after the date of the letter of denial via XXXX. So now here we are with an explanation of denial as except denial for ALL programs except 'Short Sale'This will not happen and I apprised them as outlined on their denial form, by telephone XXXX XXXX XXXX/XXXX/XXXX. One of the programs denied- requires unemployment.. now that I have returned to work- albeit sporadically this program is not applicable- though when I was unemployed and applying to Nation Star- I was never told this was a requisite- but now, as my life is improving a bit, this IS a requisite! I have been able to demonstrate XXXX/month religiously for several years and they describe the income as " not acceptable/ insufficient '' for most, if not all available programs. The documented behavior of Nation Star is an egregious/blatant misrepresentation of a Loan Servicer. not only did the OSHI ( an Oregon program ) fail me- providing ALL necessary documentation, they too misrepresented the program as ... " I own other residential real estate '' this is a blatant lie. The egregious misrepresentation of these programs is an obomination of power- contributing to the American Economy for forty ( 40 ) years- banks bailed out, monies provided to help- THESE PROGRAMS ARE A RUSE. OAR 137-020-0805 ( Oregon Servicing Rules ) Secretary of StateUnfair and Deceptive Acts in Mortgage/Loan Servicing has been perpetrated upon me at the least.
06/29/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 90631
Web
This is my third complaint. Keep your home CA ( KYHC ) is assisting me by paying {$3000.00} towards my payment. Their portion arrives towards the end of the month and my portion is due on XX/XX/XXXX. My XX/XX/XXXX was paid on XX/XX/XXXX. On XX/XX/XXXX I had to follow up since my payment was still showing as unapplied. XXXX XXXX, employee of Nationstar replied on both prior complaints therefore I reached out to her via email about the payment not even being applied yet. She responded on XX/XX/XXXX that I should see it updated in 48 hours. It was not applied so called and voicemail indicated she was out of the office until XX/XX/XXXX. I called their customer service, which never can do anything but open a " request '' to have my payment applied. On XX/XX/XXXX, I received a response from XXXX state that the payment has now been applied and that KYHC is not requiring the payment to be posted on XX/XX/XXXX. Frustrated, I looked up my payment activity and confirmed the payment had been applied as of XX/XX/XXXX. I then responded to XXXX to indicate, I have never said that this was a KYHC law but part of the CFR that payments should be applied timely. It seems because I am receiving government assistance that I am not treated fairly. I have to notify them each month that payments are all in so that someone can manually post them to my loan and almost each time, they are not back dated to the date the entire payment was received. Please note, I understand it takes time to put the payments together and apply but if it takes them over 3 weeks, just post it with the correct effective date when the entire payment was received.

Today, I received a call from KYHC that they were requested by Nationstar to tell me it was not their requirement to back date payments. They also told me that Nationstar does n't have the ability to back date or it takes extra steps. I apologized to KYHC as this has nothing to do with them and asked her to please notify Nationstar to explain " why '' they are refusing to be compliant with the reg and not posting my payment as of the date it was received to the CFPB. The ongoing excuse is we are not reporting you as late or charging you late charges etc. I in fact do receive late notices which in turn I have to contact them to fix the payment each month if I fail to notify them that the payment has been received by them.

Last complaint was responded to on XX/XX/XXXX indicating that it was error and it was corrected.

Prior compliant was XX/XX/XXXX and all prior errors were corrected. As previously stated I still had to contact, XXXX XXXX to notify her the payments were made and she would follow up to ensure they were applied and backdated. XXXX continued this for about a year until the Hardest Hit Department started to refuse to fix the payments in XX/XX/XXXX which lead to my second complaint. Despite no late charges this year, there was one last year which they finally reversed.

06/30/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 92117
Web
Dear CFPB, I previously contacts you concerning my loan modification with Nationstar Loan # XXXX. I have provided all the information they have asked for in a timely manner without fail. Even though I have been previously pre approved by HUD representatives and loan officers, Nationstar continue to deny my modification for the same reasons regardless of the increase of my income. XXXX/XXXX/2016 I spoke to XXXX XXXX who told me that I was denied on the XXXX due to negative disposable income. ( I had call for an update on the XXXX of XXXX XXXX spoke to XXXX and he said that my modification was still with the underwriter for review and that I should call back the following week ). I am actually was very disappointed that the XXXX XXXX did not inform me with the accurate information about my loan modification status on the XXXX/XXXX/2016. XXXX XXXX explained to me that the guidelines they use only uses 75 % of my rental and 80 % of my income to disqualify me. ( My rental income pays the mortgages, tax and insurance expenses with {$1000.00} available after all expenses paid, but their guide lines only uses 75 % and then deduct the mortgage and tax and insurance expenses, which leaves a negative income. They also use only 80 % of my gross income instead of my full income. Later the same day, I call again and spoke to miss XXXX to confirm their calculations, she did but at the end said that I have no option with getting a modification and the only option would be a deed in lieu. I realized that she was trying to intimidate me and scared me as previously done by nationstar employees. Then she tried to justify her statements. I hope it was recorded. XXXX/XXXX/2016 XXXX XXXX called and also told me that my option is to do a deed in lieu. Previously, two plus years ago, XXXX and XXXX had given us a modification for our XXXX rentals which are bigger properties with a much larger loan balance. We were only making 25 % OF WHAT WE ARE MAKING NOW but taking all into consideration they have given us a loan modification and we have never been default or late with our payment since. Now this is our principle property and we are making 200 % more than previously stated but Nationstar is using a ridiculous guideline to calculate and disqualify my loan modification. I strongly feel that their company should be investigated thoroughly. I am wondering if it is because of my Name, interracial marriage or just racism. Again, XXXX/XXXX/2016 XXXX XXXX called and harassed me about signing the property over and that I am not qualified for a loan modification. Every day since they have told me that I was denied, when I call or they called, they say that my only option is to sign the property over to them to avoid foreclosure. XXXX XXXX and XXXX were very rude and abusive, tried very hard to break me down. Please help me resolve this matter for there are many other homeowners facing the same problems. Thank you Sincerely, XXXX
02/09/2017 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • NC
  • XXXXX
Web
My current mortgage company Nationstar is refusing to honor the terms of a modification I received when the loan was with XXXX. As a result of this my loan has gone into foreclosure and I have a court hearing next month. I believe that Nationstar 's actions are unethical and illegal. I sent in my payments for the modification as agreed after the loan had been transferred, but Nationstar sent the payments back to me claiming they were just " partial payments. '' I tried to explain to them that I had an existing loan modification and that it had been approved by HUD since I have an FHA loan but they would not believe me and told me I had to apply for a new modification with Nationstar. When I did this I was told that I did not qualify -- because I had already recently received a modification?? I am flabbergasted and outraged at the behavior of Nationstar, who seems to want to push me into foreclosure to cash in on the insurance money instead of following the government rules and guidelines for FHA loans. I have owned this home for 12 years. We never had a problem making the payment, until I went through a separation in XX/XX/2015 and was reduced to XXXX income. At that time the loan was with XXXX and I provided all of my financial information to them and was offered a modification that allowed the late payments to be held in a silent second ( I think it is called a partial claim ) and for me to resume making payments of {$850.00} a month. I gladly accepted this agreement and made the payments as agreed. Then the loan got transferred to Nationstar and their agents would not take my payments and actually sent them back to me. When I told them I already had a modification and this was the agreed upon amount they told me I was wrong and that I would have to apply again. All during this time I could have been making payments but Nationstar refused to accept what I offered -- -- after I applied for a loan modification through Nationstar I was told that I was denied. Because I had already received a loan modification??? If I already received a loan modification why was Nationstar pretending this modification did not exist? This is the ultimate hypocrisy and unethical, immoral and illegal behavior by Nationstar. I am not asking for a handout or anything free. I am asking Nationstar to play by the rules and resolve this situation. Due to some type of internal issue or poor recordkeeping Nationstar acquired my loan and made a mistake relating to the loan modification I had received and they failed to honor this. This is a violation of the government guidelines relating to FHA government insured loans. When I tried to make payments Nationstar SENT THEM BACK. Nationstar then told me I had to apply for help again ; when I did apply I was told that I could not receive help, because I had received a modification in the past, even though Nationstar refused to recognize this when I tried to make these payments.
09/29/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 91504
Web
On XXXX XXXX, XXXX I began a 3 year loan modification term with XXXX XXXX XXXX whereby my {$1.00} XXXX mortgage ( Loan No. XXXX ) interest rate was reduce to 3 % and interest only monthly payments of {$6600.00}. This interest rate was to last for 3 years and then it would be raised to 5.25 % with 25 year amortized monthly payments of {$12000.00}. Although I was aware that I could not afford the terms of the mortgage after 3 years, I had no other recourse as I did not want the Bank to foreclose on my home. I also was of the expectation that the real estate market may re-emerge from the 'Great Recession ' to allow the sale of my house during that time period. I was current with the {$6600.00} payment when the 3 years ended. Being aware prior to the 3 years ending that the real estate market had not returned to where I can be successful with a conventional sale of my home, and furthermore, that I could not pay the new upcoming monthly mortgage amount of {$12000.00} come XXXX XXXX, XXXX, I began to request from XXXX XXXX XXXX in writing early in XXXX to revise the loan modification agreement so that the 3 % rate will be extended beyond XXXX XXXX, XXXX. XXXX XXXX XXXX delayed and did not revise my loan terms, but instead, on XXXX XXXX, XXXX, my loan was transferred to Nationstar Mortgage for servicing ( Loan No. XXXX ). My appeals for a modification of the loan terms continue with Nationstar, however, I am being quickly denied the modification on the basis of negative income, and at this time am being threatened with foreclosure. A Notice of Default was filed against me earlier this month ( XXXX XXXX ). My income is presently {$120000.00} per year and my income will increase by another {$25000.00} per year come XXXX XXXX, XXXX due to an upcoming monthly retirement payment that will begin at age XXXX. I have the means to pay a lower interest mortgage payment on my current home. Furthermore, the real estate market condition in California has improved dramatically during the past several months to where it is feasible for me to now sell my home and pay my outstanding loan balance. Accordingly, in an effort to avoid the foreclosure, my home is presently listed for sale. It has not sold yet but we have a good level of activity and expect to have a sale soon. However, the looming threat of foreclosure from Nationstar, and the filing of the Notice of Default, have reduced our options in comfortably pursuing the sale. My loan violates Fair Lending laws and practices as it increased to an unaffordable monthly payment of {$12000.00}. Furthermore, I have become aware that my loan had been electronically sold via MERS on several occasions and the rightful holder of my Deed of Trust is not known. I am requesting your help in assessing the violation of fair lending laws and guidelines with regards to my loan. I ask for your assistance to curtail an unjust foreclosure before I succeed in selling my home.
06/04/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NJ
  • 08234
Web
I FILED A COMPLAINT ON XXXX XXXX, 2015 XXXX XXXX ) IN REFERNCE TO NATION STAR AND MY MODIFICATION PROCESS AND THE WAY IT WAS BEING HANDLED. AFTER THAT TIME I RECEIVED AND LETTER AND A CALL FROM NATION STAR STATING THEY DID N'T RECEIVE ALL THE DOCUMENTS FROM ME IN WHICH IT WAS N'T A TRUE FACT BECAUSE I WOULD N'T HAVE FILED WHEN I DID. SINCE THAT TIME I STARTED THE WHOLE MODIFICATION PROCESS OVER AND ATTENDED TO IT AGGRESSIVELY TO MAKE SURE IT GOT TO UNDERWRITING. MY MODIFICATION MADE IT TO UNDERWRITING ALL DOCUMENTS THAT WAS REQUESTED WAS RECEIVED. SO I HAVE TO CALL AND FOLLOW UP PERIODICALLY IN WHICH I DID AND I SPOKE TO A REPRESENTATIVE ON XXXX XXXX, 2015 AND WAS ADVISED THAT MY MODIFICATION WAS DENIED STATING THAT I DID N'T MAKE ENOUGH IN WHICH I ASKED HER CAN I HAVE THE DETAILS OF THIS DECISION AND I WAS TOLD THAT THEY SAID MY INCOME WAS {$3700.00} A MONTH IN WHICH IT IS NOT TRUE AND IS NOT IN MY MAKING HOME AFFORDABLE APPLICATION, NOR IS IT ON MY INCOME DOCUMENTS IN WHICH I HAVE PROVIDED. I HAVE A NET INCOME OF XXXX. XXXX A MONTH WHICH IS ENOUGH TO PAY MY BILLS. NATION STAR INSISIT IT 'S TRYING TO HELP HOMEOWNERS SAVE THERE HOMES, THIS WHOLE PROCESS HAS SAID OTHER WISE. I REALLY NEED HELP WITH THIS PROCESS ALL I 'M REQUESTING IS TO HAVE MY INCOME CALCULATED CORRECTLY AS STATED AND SHOWN IN MY APPLICATION PACKAGE AND ALSO I PROVIDED CURRENT TO DATE VALUES OF HOMES IN MY AREA TO GET A VALUE ON MY HOME BECAUSE IM UPSIDE DOWN IN VALUE AND ALSO THAT HELPS IN DETERMINING PAYMENT AMOUNTS. I PERSONALLY DID RESEARCH ON THIS GOVERMENTS MAKING HOME AFFORABLE PROGRAM AND IT STATES THAT IT EVEN HELPS A PERESON ON ( UNEMPLOYMENT ) HELP TO SAVE THERE HOME. IT 'S MADE TO GO THAT FAR AND THAT 'S GREAT ; BUT WITH NATION STAR THIS PROGRAM THAT 'S HERE TO HELP FAMILY 'S SUCH AS MINE IS BEING PRESENTED TO BE DISCOURAGING AND MENTALLY DAMAGING, BUT THIS COMPLAINT WILL INSIST THEY HERE TO HELP UNDER THIS GOVERMENTS PROGRAM ... ( PLEASE SOMEONE HELP ME WITH THIS PROCESS ), I HAVE DONE EVERYTHING THAT WAS ASKED OF ME, CALLED EVERYDAY, SENT ALL DOCUMENTS, SAT AND WAITED TO HAVE MY INCOME TAKING AWAY AND DEINED HELP ONCE AGAIN, TO HAVE MY FAMILY AND I ON THE STREETS ... THIS IS TOTALLY UNFAIR!!!! I HAVE ATTACHED THE MAKING HOME AFFORDABLE APPLICATION PROVIDING MY INCOME WHICH WAS NOT CORRECTLY APPLIED TO MY APPLICATION AND ALSO A COPY OF THE CURRENT VALUES OF THE HOMES IN MY AREA TO SUPPORT THE DOCUMENTS, ALONG WITH THE RMA APPLICATION ; TO HELP WITH MY CURRENT PAYMENTS OR TO HELP GET A CORRECT VALUE OF HOUSE IN MY AREA SUCH AS MINES. THE ATTACHED SUPPORTING DOCUMENTS THAT WAS PROVIDED TO NATION STAR TO HELP SUPPORT MY COMPLAINT. I WAS ONLY GIVEN CREDIT FOR {$3700.00} ; WHICH IS AN INCORRECT AMOUNT. IF YOU MINUS MY BOTTOM LINE NUMBER MY INCOME IS GREATER THAN WHAT WAS IMPOSED IN THE MAKING OF THEIR DECISION AND ALSO IF YOU 'RE MAKING A DECISION OFF CURRENT VALUES MY INCOME CAN WELL SUSTAIN MY MORTGAGE PAYMENT.
01/26/2017 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • AZ
  • XXXXX
Web
My home that I have owned for 18 years is scheduled to be sold at foreclosure on XXXX XXXX. Even though I have an FHA loan and sufficient fixed income, my mortgage servicer Nationstar is refusing to give me any options or agree to work with me to resolve this matter. They bombard me with collection calls telling me I have to pay them, and believe me I have tried to resume making payments to them. But when I go into their system it will not allow me to make a payment unless I reinstate the full past due balance ( a little over {$5000.00} ). I am not able to do that at this time. I find it hard to believe that there are no programs or options available for me. I have a reliable fixed income ( XXXX ) and this is a government insured loan. I believe that Nationstar is denying access to programs that should be made available to them because they prefer to auction this home instead of working with me. This is heartbreaking and wrong and I need someone to hold them accountable. I ran into financial difficulty a few years ago and went through the modification process with Nationstar and was approved for help through the government program. This plan actually RAISED my monthly payment, but I still faithfully made the payment each month. Things took a turn for the worse in XXXX XXXX when I XXXX. A couple of months later I was fired from my job because I had difficulty performing the duties. I hung on as long as I could and applied for XXXX benefits, but it took a long time to get approved for this. By XXXX of XXXX I was out of money and began defaulting on the mortgage payment. I immediately contacted Nationstar to try and work this situation out and began going through the process of applying for help. I was told that they were willing to help, and since I had gone through such a XXXX event ( XXXX and job loss and decrease in income ) that Nationstar would DEFINITELY work with me. Unfortunately that was not true. I went through the process and was told that since I had received help in XXXX that I could not receive help again. I tried to question this information after talking to HUD and tried to start the process again but was blocked by Nationstar. I do not believe that is the FHA rule for modification or restructuring assistance and do n't believe that Nationstar should be blocking me from reapplying to get a review based on my current income. I want to fix this problem, I want to save my house, which provides shelter for me and my husband and our daughter. I do n't understand why Nationstar is providing no options. I receive a steady XXXX check monthly and will be receiving it for the rest of my life so if they would work with me this problem will be put to bed and they will receive all of their money. Instead, I feel that Nationstar is violating the federal and state guidelines pertaining to FHA loans and moving to auction off my home. I do not want to stand idly by and let this happen.
02/05/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 92833
Web Older American
To Whom It Might Concern, I am a XXXX XXXX XXXX owner of XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX. After about 1 year battle with Nationstar, we finally received a letter for an approved trail payments for the three months XXXX, XXXX and XXXX, XXXX. We immediately sent in the months Trial payments for XXXX and XXXX payments to Nationstar from my XXXX account in the amount of {$2900.00} ( please see the attached evidence ). On XXXX XXXX, XXXX, I wired the XXXX 's Trial payment in the amount of {$1400.00}. As you can see, I paid all three of my payments trail on time or before it was due. Therefore, I received the Loan Modification Agreement in late XXXX. I then Signed document in front of the Notary and sent it back to Nationstar, with Fed Ex tracking XXXX showed Nationstar received it on XXXX XXXX, XXXX at XXXX XXXX. On XXXX XXXX, XXXX, I called Nationstar to make a XXXX 's Payment but XXXX, a Nationstar Rep Said she can not accept the XXXX 's payment due to Nationstar did not receive XXXX Payment. I was surprised and request her open the case for searching XXXX Trial Payment. XXXX said to Email and fax in the evidence of XXXX wire for XXXX Trial Payment to XXXXXXXXXXXX and I did. XXXX XXXX, XXXX, I received letters dated XXXX XXXX, XXXX from Nationstar confirming the receipt of XXXX 's Trial payment but the payment was applied to XXXX 2015 monthly contractual payment. I was confused of what the heck Nationstar is doing, that trial payment of {$1400.00} was never meant for XXXX XXXX payment, I called in right away to ask them to apply the payment to the right month : XXXX 's Trial Payment. On XXXX XXXX, XXXX, I did not see Sale date move back so I called Trustee to move it back and they asked me to send in the evidence of XXXX Wiring. After emailed XXXX the same docs that I have send to Nationstar research dept, they moved the Sale date from XXXX XXXX Sale Date to XXXX XXXX Sale Date. Nationstar made it as difficult as much as possible for an old lady like me to keep my own home and it is non-compliant of how they do it. Begin of XXXX, I certify mail the XXXX 's and XXXX 's payment while waiting for the correction. Recently, I just received a denial letter from Nationstar dated XXXX XXXX, XXXX that the reason of denial is I did not make the required Trial Period Plan payment. I professionally request the help of Consumer Finance Protection Bureau to please request Nationstar to be compliant. They have received all 3 months of trail payments and sent us the Loan Modification Agreement to sign and notarized and sent back to them and then they reject our mortgage payment and put the subject property in foreclosure sale date. How is this possible? Please review all the documents attached evidently proof that Nationstar Mortgage wrongfully foreclosing my property. They received mortgage payments and signed Loan Mod Agreement and then reject mortgage payments for XXXX. This is such a contrary.
02/28/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • TX
  • XXXXX
Web
NATIONSTAR MORTGAGE LLC DID NOT FULLY GOVERN THE MAKING HOMES AFFORDABLE APPLICATION PROVIDED BY THEIR COMPANY AND AS A RESOURCE FOR HOMEOWNERS EXPERIENCING FINANCIAL HARDSHIPS FOR FORECLOSURE PREVENTION. In XX/XX/2017, I spoke with a Loan Specialist at Nationstar Mortgage LLC and discussed the options of a modification for my rental property due to a hardship. The Specialist forwarded documents to me to complete per my request. Once I reviewed the documents I gathered all the data required per the application ( personal information, financial statements, hardship letter & etc. ) I submitted the details to the mortgage company immediately. A short time afterwards, the mortgage company replied notifying me that my modification had been rejected. Upon calling in my concerns, I was informed that my application was denied because the mortgage company was not honoring modification programs for rental properties because President Obama was no longer in office. In requesting the documentation for the Making Homes Affordable Program, the Loan Specialist never informed me of this important detail. MOST IMPORTANTLY the application that I received did not indicate a deadline for the program or if the program was obsolete because Obama 's term was over. During a conversation with another Nationstar Loan Specialist I tried to seek out other options for mortgage assistance but was assured that my choices had run out. Nationstar was careless in accommodating my mortgage needs which lead me closer to foreclosure on my property. Despite my hard efforts to keep my property, Nationstar did not properly handle my mortgage assistance request. Ultimately, I was given an ultimatum to pay the accumulated debt or lose my home and therefore was forced to seek immediate, individual personal help for the sake of my loan. Their lack of details and misguided communications has provided concerns for other areas of operations in the company. I feel that my personal information sent for a modification review is at jeopardy of being mishandled or improperly discarded as well. Nevertheless, a letter I received dated XX/XX/2017 in lieu of my modification request has indicated that Nationstar Mortgage LLC had failed to disclose the owner/guarantor/trustee of my mortgage loan while reviewing my modification request. This letter suggested that Because we ( Nationstar Mortgage ) did not include the owner/guarantor/trustee of my mortgage loan, we are expending your right to appeal non-approval for a modification and your opportunity to discuss loss mitigation options that may be available to you ( me ) to allow an additional 30 calendar days from the date of this notice. It appears that Nationstar has a poor habit for disclosing important details and properly communicating with their customers. Their ill-considered actions have caused me more stress than expected during this under addressed mortgage assistance process.
03/15/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CO
  • 816XX
Web
This is my second time making a complaint against NationStar Mortgage. They became my servicer in XXXX XXXX ( it is now XXXX XXXX ) and immediately accused me of being late a payment. Not true, I contacted them about this and thought it was cleared up in XXXX XXXX. It actually was not cleared up so I provided them with the factual evidence showing I I was not late, but actually early with my payments. ( this evidence submitted several times to several different people ) They ignored factual, legal documents and continued to claim I was late. I decided to dig into my paperwork deeper to make sure I was correct, which I verified. I found a payment that had been made and deposited by the servicer but not applied to my account. I provided the actual evidence of this to NationStar. I thought that once this was shown to them that they would repair the damage, concede that I am correct, and we would be finished with this. However, that is not what happened. Instead, their response was that their accounting was correct and I am late. Even after providing them with proof that I am early, they are ignoring the factual history I guess so they can commit fraud by stealing a payment, stealing additional money in the form of late fees. By having the authority to file liens, foreclosure, etc ... they are attempting to blackmail and extort from me extra money. Additionally, my credit is unfairly damaged by their unwillingness to correct my account, so I am trapped in their company, as getting refinanced with my current credit rating is not an option. I understand this is just a reporting database, and that there is no action by this government agency that will stop NationStar from their illegal collection practices, which I imagine are commonplace in their daily activities ( not just me ). So what I can do is to let anyone who sees this complaint know that they should RUN AWAY from NationStar! Do not believe them! Their customer service is a complete fabrication, meant to convince potential customers that they are a responsible, above board company. Their research department is a fabrication. Faced with the choice between doing the right thing or doing the profitable thing, they will choose the profitable thing, even if it is illegal/unethical. This I can certainly prove. For me, I had no choice - my loan was purchased by NationStar. If you have a loan that has been purchased by NationStar, and you are able to refinance with another company, I urge you to do so! If they ever have an excuse to charge you additional fees or make false claims against you, legal or illegal, they will very likely hook you too. NationStar has shown me that, with no regard to ethical or legal behavior, they are committed to wringing as much money from their customers, legal or illegally, as they can. I am stuck with this horrible company, but you do not have to be. Benefit from my experience and stay away from NationStar!
02/15/2018 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • FL
  • 34293
Web
XXXX XXXX ORGANIZED A COMPLICATED FRAUD COVER UP IN XX/XX/XXXX WITH NTIONSTAR MORTGAGE. ~ NATIONSTAR HAS CONFIRMED LOAN ORIGINATION FRAUD AND EMBEZZLEMENT / MISAPPROPRIATION OF FUNDS OCCURED AT XXXX XXXX AND XXXX XXXX WHEN XXXX XXXX WAS CONFRONTED AND CAUGHT ... THEY SOLD THE LOAN TO NATIONSTAR *** NATIONSTAR REQUESTED THE PROPER LOAN DOCUMENTS TO PROVE THIS WAS NOT A FRAUDULENT LOAN .. AND INSTEAD GOT AN ORGANIZED CRIMINAL COVER UP ORCHESTRATED BY XXXX XXXX 'S VICE PRESIDENT, XXXX XXXX XXXX XXXX XXXX NEVER PRODUCED THE DOCUMENTS NOR DID THEY DEFER OR REFUSE TO COMMENT AS UNAUTHORIED 3RD PARTY IN XX/XX/XXXX ... ALTHOUGH LEGALLY THEY SHOULD HAVE AND FORCED NATIONSTAR TO CANCEL THE LOAN DUE TO NOT HAVING THE PROPER DISCLOSURES OR LOAN DOCUMENTATION *** XXXX XXXX LIED TO THE CFPB AND THE CONSUMER IN XX/XX/XXXX AND XX/XX/XXXX AND MISLEAD BOTH OF THEM ON HOW THE REAL ESTATE SETTLEMENT PROCEDURES ACT WORKS WHEN ENFORCED *** YOU CAN NOT MISLEAD A CONSUMER ... YOU CAN .NOT LEAVE OFF LENDER REQUIRED ITEMS TO MAKE A PAYMENT APPEAR LOWER *** WHEN ERRORS OCCUR THEY HAVE TO BE CORRECTED OR 100 % OF THE LOAN HAS TO BE CANCELLED ... IMMEDAITELY ... WITHOUT QUESTION, HARASSMENT, EXTORTION OR ANY FURTHER COLLECTION ATTEMTS OF ANY KIND *** THIS IS COMMON SENSE AND IT IS THE LAW IN EVERY INDUSTRY*** NATIONSTAR HAS NOW LOST THEIR STAR WITNESS ... XXXX XXXX KNOWS SHE BROKE THE LAW AND NOW REFUSES T COMMENT *** NATIONSTAR KNOWS XXXX XXXX BROKE THE LAW *** NATIONSTAR BROKE THE LAW BY COVERING THESE FACTS UP *** AND NOW EVERYONE IS HIDING FROM EACH OTHER HOPING WE JUST GO AWAY ... THERE IS A 0.0 % CHANCE OF ME GOING AWAY WITHOUT JUSTICE IN THIS CASE ... I FOLLOW THESE LAWS EVERY DAY ... I EXPECT EVERYONE ELSE TO DO THE SAME WITHOUT QUESTION ... ALWAYS XXXX XXXX ANSWERED THE PREVIOUS COMPLAIBTS FALSELY AND ENTHUSIASTICALLY ... SO WHY BE COY NOW??? YOU BROKE THE LAW,,, FACE THE CONSEQUENCES. I CAN NOT SELL STOLEN GOODS OR MISLEAD PEOPLE BY HUNDREDS OF THOUSANDS PF DOLLARS ... AND NEITHER CAN THEY. WE ALL FOLLOW THE SAME LAWS ... SOME OF US JUST NEED FINES AMD PRISON TIME AS REMINDERS. WE HAVE PROVEN FRAUD ... NATIONSTAR CONFIRMED FRAUD AND LATER COMMITTED THEIR OWN FRAUD ... SO WE ARE EXERCISING OUR RIGHT TO IMMEDIATE LOAN FORGIVENESS. IF THEY REFUSE TO COMPLY ... I ALSO WANT THE RECORDING MADE OF MY XX/XX/XXXX-XX/XX/XXXX PAYMENTS AND XX/XX/XXXX TO XX/XX/XXXX PAYMENTS IN XX/XX/XXXX ... WHERE NATIONSTAR COMMITTED WIRE FRAUD BY TELLING ME THEY WERE APPLYING PAYMENTS TO MY ACCOUNT WHILE SIMULTANEOUSLY STEALING THEM AND NOT PAYING PRINCIPAL AND INTEREST FIRST AS REQUIRES BY THE RESPA. ALSO ... WE HAVE ESCROW FRAUD IN XX/XX/XXXX. I IMMEDIATELY PAID THE ENTIRE ESCROW SHORTAGE FROM THE ANNUAL REVIEW OF XX/XX/XXXX AND IMMEDIATELY GOT A DEMAND LETTER FOR MORE MONEY AND ANOTHER ESCROW SHORTAGE ... THEY CONTINUE TO USE COMPUTER FRAUD TO STEAL $ $ $ AND LEAVE CONSUMERS STRUGGLING TO KEEP UP WITH THE CONSTANT DISHONESTY.
07/20/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • PA
  • 18966
Web Older American
We at XXXX XXXX are assisting XXXX and XXXX XXXX, in mortgage modification due to financial situation that occurred in their lives. XXXX had a very-well established international business in XXXX. Business was dealing with commodities in XXXX Region. They started their business inXX/XX/XXXX, and up until the drastic changes in the political and economical situation in XXXX in XXXX, gave a very good profit, and they were able to establish very comfortable and luxury living. They applied for Mortgage, were approved and bought a house at XXXX XXXX XXXX, XXXX XXXX PA XXXX. Then their mortgage was sold to Nationstar, loan # XXXX. In XX/XX/XXXX, when the XXXX Government was changed after the so-called Revolution of Dignity, the trades were rapidly diminishing, and they lost everything what they were able to establish. This hardship is permanent for them, because due to the political situation and their age and health issues ( XXXX and XXXX years old ), they will not be able to re-establish their business and their income. Loan modification will be of great help for them to survive. They want to continue to live in their house and make reasonable mortgage payments. They applied for loan modification several times. Every time the offer was more and more ridiculous : 1. XX/XX/XXXX - offer {$3200.00} ( Original Mortgage payment was {$3100.00}. ) 2. XX/XX/XXXX - offer {$2900.00} 3. XX/XX/XXXX - offer {$2900.00} 4.XX/XX/XXXX - offer {$2800.00} XXXX and XXXX XXXX rejected all offers, because all of them were not affordable, and they all sounded more like a joke, or sabotage of professional duties by Nationstar. Nationstar assigned loan specialist, XXXX XXXX XXXX, who never picked up the phone, return our numerous phone callsor respond to our numerous inquiry letters. Her team members know nothing about this file, and act absolutely unprofessional and rude with the recommendation to sell the house and move out ( recording dated XX/XX/XXXX our conversation with XXXX ). Nationstar has a slogan, which is announced every time when you call them or receive correspondence from them : " At Nationstar Mortgage, we 're committed to helping homeowners find solutions that could help them stay in their home and continue enjoying all the benefits of homeownership. Even in times of Difficulties. '' These are the times of difficulties for XXXX and XXXX XXXX, who suffered tremendous financial loss due to political and financial situation at the location of their business. Nationstar completely twists the real purpose of the loan modification, which is clearly stated in their slogan. Nationstar Mortgage modification team acts prove that Nationstar Mortgage has no desire to assist the homeowners to keep their houses in times of hardship. That completely contradicts the idea and purpose of mortgage modification and their own policy. If you have any questions, you can contact XXXX XXXX at XXXX, or XXXXXXXXXXXX
03/18/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • MN
  • 55430
Web
On XXXX/XXXX/XXXX, I made a normal payment of the due amount ( {$1000.00} ) for the XXXX/XXXX/XXXX due date. On XXXX/XXXX/XXXX, I was sent an escrow account statement showing an escrow shortage and a new monthly payment increase to cover the shortage of {$1200.00}, effective XXXX/XXXX/XXXX. On XXXX/XXXX/XXXX, I made a payment of {$1100.00} to NationStar Mortgage for the XXXX/XXXX/XXXX payment due date, forgetting that it had increased. Rather than notify me that the payment was {$110.00} short, NationStar unilaterally applied the {$1100.00} to principle and made no notification. This is apparently the normal business practice for NationStar. On XXXX/XXXX/XXXX, I made a payment of {$1100.00} to NationStar for the XXXX/XXXX/XXXX due date, again forgetting the amount had increased, and having not received any messaging about an issue with the XXXX/XXXX/XXXX payment. In this instance, the {$1100.00} was held in suspense and not applied to anything. On XXXX/XXXX/XXXX, I received a letter stating my loan was past due and I owed {$1300.00}. On this day, I called NationStar and discussed the issue with a loan specialist. After discussing issue and chain of events, the loan specialist reversed the {$1100.00} payment from XXXX/XXXX/XXXX, applying it to the XXXX/XXXX/XXXX payment and unsuspended the XXXX/XXXX/XXXX payment applying it to XXXX/XXXX/XXXX and XXXX/XXXX/XXXX and then I paid the missing amount of {$230.00}. During that call, I discussed the issue of credit reporting that I was delinquent, when I did in fact make a good faith payment, even though it was short. The loan specialist and his supervisor made the statements that they could do nothing about it and it would be reported to the credit bureau 's. In fact, they reported a delinquency to the credit bureau 's, effectively dropping my credit rating significantly. My complaint is two-fold : First, NationStar unilaterally applied an {$1100.00} payment to principle without notification, when it was clearly short. I should have been notified or consulted. Then on XXXX/XXXX/XXXX, instead of applying the incorrect {$1100.00} payment to the loan, it was put in suspense, again unilaterally, with a notification made by letter 11 days later. If the XXXX and XXXX payments had been applied to the loan payments, {$1100.00} for XXXX and {$1100.00} on XXXX, the XXXX/XXXX/XXXX payment would have been covered and I would not have been over 30 days late. While the incorrect payment was certainly my mistake, I clearly made good faith efforts to make payments, on time, to NationStar. I also have no history of late payments, much less a delinquency. The damage this has done to my credit could have been avoided and seems unfair. I am seeking to have the delinquency removed. If the company would have communicated more effectively and had applied the payments I did make to my benefit, rather than theirs, my credit would still be intact.
12/10/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • XXXXX
Web
Please stop the Default / foreclosure process as my property is currently in default, and Nationstar Mortgage told me in a phone call on XXXX/XXXX/XXXX, that the foreclosure process shall begin on XXXX XXXX, XXXX. Please investigate XXXX ( XXXX ) separate matters : 1 ) Please investigate the criminal misconduct of Nationstar employees and their affiliates whom illegally intercepted and forged XXXX ( XXXX ) XXXX money orders which I mailed by certified mail, earmarked for my XXXX XXXX payment. Understanding the unsavory reputation of Nationstar Mortgage, I made copies of these money orders BEFORE I mailed them to Nationstar Mortgage, via certified mail. As a result, I retained the serial numbers of these money orders and was able to order copies of the 'processed 'money orders from XXXX showing these money orders had been altered /forged illegally and 'cashed ' for the personal benefit my Nationstar employees and their affiliates. Nationstar Mortgage has NOT provided a refund for these money orders, which were used for the personal benefit of Nationstar Employees and their affiliates, at my expense nor as Nationstar Mortgage provided me with a credit toward a future mortgage payment. Please provide an update regarding the investigation, as well, regarding the police report submitted on XXXX/XXXX/XXXX. 2 ) Nationstar Mortgage deliberately omitted a 'principle reduction /debt forgiveness incentive clause ' totaling {$330000.00} ( {$110000.00} per year over the first 3 years of the loan ) from the loan modification agreement, that was explicitly stated on my Trial Payment Letter. 3 ) Nationstar Mortgage is attempting to foreclose on my home by mismanaging federal funds from a federal program operated by the State of California, ironically called " Keep Your Home California '' ( KYHC ). In this regard, {$100000.00} from this federal program was wire to Nationstar Mortgage on my behalf, and posted to my account on XXXX XXXX, XXXX. Nationstar Mortgage provided explicit authorization for me to utilize these funds for future mortgage payments via email. To be clear, my last mortgage payment from my personal funds was made to Nationstar Mortgage in XXXX XXXX, as Nationstar Mortgage was made the payments from XXXX XXXX though XXXX XXXX, utilizing the federal funds from XXXX This agreement is well documented. To be very clear, written authorization was provided both via email from Nationstar Mortgage and reflected in Nationstar Mortgage Statements. I am told that Nationstar has applied a portion of these federal funds to the months of XXXX XXXX through XXXX XXXX, but is now refusing to apply any additional federal funds toward additional future payments. Nationstar Mortgage told me in a phone conversation on XXXX/XXXX/XXXX that I still owe mortgage payments for XXXX XXXX, XXXX XXXX and XXXX XXXX, such that on XXXX XXXX, XXXX, the foreclosure process shall begin for my home.
06/16/2015 Yes
  • Mortgage
  • Reverse mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 90660
Web
I am the trustee of my parents estate, my parents had a reverse mortgage with Champion Mortgage. They had a credit line mortgage with no monthly payouts and still maintain XXXX dollars in equity in the home. I contacted Champion Mortgage, in XXXX of 2015, informing them of my mothers death and was told I needed to send a letter of intent and a copy of the death certificate. I sent XXXX by fax, my letter of intent stated I wished to refinance the loan. I hired an attorney who started the legal process of having me put on title. I also faxed a copy of the trust which I had to do several times as Champion stated that not all pages were received. I know this to be false as I had XXXX person there count the pages to me. My attorney had a court date in XXXX of 2015 of which I informed Champion and my attorney sent legal papers to to them. The court date was put off till XXXX XXXX 2015 of which we also informed Champion. I and my attorney received letters of default as of XXXX XXXX 2015. I contacted Champion and was told that the reason I had gone into default was that my trust was incomplete and was misssing page XXXX. I contacted my attorney and she also contacted Champion, and also was informed that page XXXX was missing.My attorney faxed a copy of the trust to their document department, and was told to have me check back in a couple of days. I checked back and they stated that they had not received the trust and the reason for default was that I had not secured funding for the refinance. I told Champion that I had contacted several mortgage companies, and was told that since I was not on title they could not help and to call back. I contacted a mortgage broker and explained my situation and my wife and I met with her. My mortgage broker explained to us that with a foreclosure listed on the property we will be unable to secure financing. I believe that Champion is trying to take advantage of this situation, I have kept them informed of the process and have been working the goal of refinancing the home. Champion new of my court date in XXXX and still filed the foreclosure knowing I would be unable to refinance. I have stated that Champion is still charging a monthly mortgage on the home and also list many fees which I do not understand what they are for. They have fees for inspections and mortgage insurance that I do not believe should be added on. My mortgage broker had me request a payoff, original copy of the note, and list of all disbursements. I contacted Champion and was told to submit in writing via fax, we have not yet received the information.. I have received tons of mail from their attorneys in Texas with the huge postal charge which I assume with added on to the mortgage. I have kept Champion Mortgage informed of the process and have followed their instructions all along the way. I can only assume the roadblocks they put up are so they can foreclose on the house.
03/27/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • TN
  • 37174
Web
Hello, My mortgage company, Mr. Cooper Mortgage, moved me to a lender forced homeowners insurance policy XXXX XXXX XXXX XXXX ) in XXXX of 2017. I first discovered this a few weeks ago when Mr. Cooper had sold my mortgage to XXXX XXXX. When reviewing my new bill from XXXX XXXX, I noticed that my escrow account had a shortage of {$2700.00}, and my monthly mortgage payment had gone up by {$390.00}. Six months had gone by without me knowing that I was placed in a lender forced homeowners insurance. I contacted my insurance agent at XXXX XXXX and he said nor him or his company had ever received any communication regarding insurance verification from Mr. Cooper Mortgage. XXXX ( my insurance agent ) and I called Mr. Cooper Mortgage company together and a representative from their hazard insurance center stated they made two attempts to call XXXX XXXX to obtain a declaration page and verify my homeowners insurance. Those attempts were apparently made on XX/XX/XXXX and XX/XX/2017. However, XXXX and XXXX XXXX made it very clear that no communication from Mr. Cooper, written or verbal, was ever received. The Mr. Cooper Mortgage rep then stated on a recorded line : We have documentation in our system that states the calls were disconnected. We asked for documentation of the two attempted phone calls and Mr. Cooper Mortgage was not willing to provide it. We also asked if the calls were disconnected, why didnt you try calling back? The rep did not have an answer for us. XXXX further added that nor him or his company would ever verify someones insurance over the phone, that it always has to be done in writing for documentation purposes. And because Mr. Cooper stopped paying my XXXX insurance policy, XXXX dropped my coverage. So unfortunately I cant provide proof of insurance since there was a laps in my coverage. The Mr. Cooper Mortgage rep also stated that a letter was sent to my home to notify me of this change in insurance which I NEVER received. The lender forced insurance they provided me was {$2700.00} annual, which was almost 4 times the amount I was paying for my previous policy through XXXX XXXX. This is price gouging, bad business and Mr. Cooper Mortgage clearly has an interest in moving their customers to their lender forced insurance partner. And both companies happen to be located in XXXX, GA. Mr. Cooper Mortgage made little to no effort to verify my insurance or notify me of my laps in coverage. They are intentional with their poor insurance verification process and are taking advantage of their customers. Now I am stuck with a massive mortgage payment and 6 months of lender forced homeowners insurance that I never authorized or knew about in the first place. I am not an insurance expert, but I know that I am not at fault here. I feel very taken advantage of and wish to file this complaint against Mr. Cooper Mortgage regarding their manipulative business practices.
08/03/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 92337
Web Servicemember
My problems with my home began several years ago when my household income was reduced to just my salary. My Husband was diagnosed with XXXX and went on XXXX which caused me to fall behind several years ago. I was still gainfully employed and was awarded a modification in 2011 that helped me save my home then. I was grateful but my hardships persisted as my husbands health declined I found myself unemployed due to having to take so much time off of work. This unemployment persisted for the next several years, during this time I sought the help or KYHCA and loss mitigation from my new servicer Nationstar. I found another great job and my husband went into remission. This is also the time that his XXXX started to kick in so we were financially stable enough to now make a mortgage payment. This is when my problems started, I was now service released to Nationstar Mortgage and they just out right refused to work with me on retention options. I had no choice but to file a suit against them that eventually led to a settlement and the agreement that I would apply for another modification and if that was denied I would be able to short sale the property. I could not qualify for another modification because I previously had one-unfair decision but at this point I didnt have it in me to continue the fight.The current monthly payment was the lowest it could go was their reason for denial. With heavy hearts we made the decision to sell our home that now suffers from plenty of deferred maintenance. I accepted an offer that was sent to Nationstar to consider, as our mutual agreement was to allow me the opportunity to avoid foreclosure. This offer amount reflected the repairs needed for my home, but nationstar felt that it was insufficient. That buyer wanted to dispute the value but I advised my agent to just find another buyer that would pay more. We accepted a 2nd offer, I had no foreclosure sale notice filed and as soon as the offer was sent to Nationstar at the value they wanted from the last buyer, they out rightly refused to review the offer because I now had a scheduled sale date. It feels as though they set this sale date as a reason to cancel my file, out of spite-my new offer could of easily been reviewed and approved right away and much before the sale that was 29 days away. They already had the process started, had all their reports ready and in hand to make a decision from the first offer I submitted. Speaking with them is like asking to be mistreated-they are just un-kind and certainly not helpful with helping me avoid foreclosure or the fact that I am being railroaded. If I do not short sale I will have to wait at the very least 7 years before being able to possibly purchase again, it is a public record that will affect all of my future employment. Now I am just stuck and would like nothing more than to resolve this mortgage and not have a foreclosure on my record.
07/12/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NC
  • 28405
Web Older American
Nationstar took over my mortgage XX/XX/XXXX. I have a sale date for XX/XX/XXXX. My advocate, XXXX XXXX contacted Nationstar prior to the XXXX XXXX, and days and every week but they did n't have me on record yet to work with them. XXXX XXXX dated letter with loan specialist XXXX XXXX was received on XXXX XXXX. On XXXX XXXX XXXX XXXX filed application for short sale, ( I had to file bankruptcy since XXXX after 4 years as I thought we were at modification instead, notification of transfer soon after sale date ) modification application could n't be done until BK was dismissed. My BK was dismissed the end of XXXX and my advocate spoke to Nationstar XXXX XXXX for modification application and was told my mod app was closed on XXXX XXXX because it was opened on XXXX XXXX and no paperwork was presented. What? He was also told you ca n't have application for modification and one for short sale at the same time. So short sale application was stopped and I called XXXX XXXX for modification application by email and mail. Nationstar sent my loan specialist XXXX XXXX dated XXXX XXXX received XXXX XXXX. I mailed application in XXXX XXXX it was returned to me on XXXX XXXX with zip code incorrect. I had returned XXXX XXXX 's phone call missed on the XXXX and again the XXXX now to get her fax number to send application to her directly. Then 3 calls that XXXX because now I 'm in a panic because I received sale date for XXXX XXXX. Finally XXXX returned my call and I was told too late with sale date for modification or short sale. Also told she would present a buyer with escrow proof etc. Have my advocate call with their details and she 'll present it. He called a couple of times with the 24-48 to return your call and no return call at all. I had so hoped for the opportunity for a fair chance to modify. XXXX XXXX and their lawyers XXXX XXXX XXXX have tried to steal my home over originally less than {$3200.00} and their 5 % interest only mortgage. With lawyers and advocates, organization helping to save my house? XXXX adults together with income over $ XXXX./mo. My mom XXXX and I have been there since XXXX, XXXX. My daughter and their family since XXXX. Grandchildren are set in progress schools in specific districts. My second daughter with XXXX from XXXX XXXX in her home is back here last week, back in a XXXX after a year of improvement, since her rental has XXXX XXXX now. After returned checks, chapter XXXX we have tried desperately to intelligently save our home. I could n't rent a room with my credit now. I can not believe I ca n't get the chance for help from these programs. I 'm a spec in the ocean. So sad and unfair. The payments and monies I 've spent to have nothing paid on principle. The arrears with all the legal fees, a crime, but I still want stay in our home and pay for it!! We are good, honest people. We are NOT trying to con or not pay. We are trying to save our home!!!
04/29/2018 Yes
  • Mortgage
  • VA mortgage
  • Trouble during payment process
  • NY
  • 145XX
Web Servicemember
Mr. Cooper purchased our home loan during sometime around XX/XX/2018 and since XX/XX/XXXX of this year when they incorrectly complied our escrow payment increasing our house payment XXXX a month from XXXX TO XXXX. To continue the issues, they then incorrectly applied our XXXX electronic payment towards principle and not towards our loan on several occasions. These two events have compound and incorrectly caused undo stress and hardships on my family. XX/XX/XXXX PAYMENT OF XXXX was sent and received to Mr. Cooper. XX/XX/XXXX Late fee was applied of XXXX. XX/XX/XXXX- Received bill stating our Monthly payment had increased from XXXX to XXXX. Additionally, bill stated XX/XX/XXXX payment would be XXXX XX/XX/XXXX- Received a letter stating our payment of XXXX was not received on XX/XX/XXXX. XX/XX/XXXX- Received a letter stating our loan was in default. Total amount due was XXXX XX/XX/XXXX- Contact Mr. Cooper agent at XXXX XXXX to inquire about issues with incorrect billing and delinquent notices. Spoke with a nice agent name XXXX, notified us that XXXX went incorrectly to principle and not towards interest/escrow/loan. She transferred the payment manually and removed the XXXX late fee. Additionally, she transferred us to another department, spoke with XXXX, to correct the issues with escrow being incorrectly multiplied and received notification that our monthly payment went down to XXXX. Furthermore, we received notification that we overpaid our escrow and would be receiving a check for XXXX. XX/XX/XXXX Received a letter notifying that payment was inappropriately applied payment to unapplied funds account and our account was delinquent XXXX. XX/XX/XXXX Received notification that XXXX XXXX would be our dedicated loan specialist a he would help us resolve our financial issues. Seeings that the only issue I have is that Mr. Cooper can do simple accounting, I presume firing a few people would be appropriate. Did not contact XXXX XXXX. XX/XX/XXXX Received certified letter stating our rights and that there is a attempt to make collection on XXXX loan. XX/XX/XXXX Received another letter from XXXX XXXX about available loss mitigation. Did not contact XXXX XXXX as there has been nor should have been any issues. XX/XX/XXXX Spoke with XXXX again, told here that our payment wasn't correctly applied again to loan. Submitted two payments that day for XXXX and an additional, XXXX. The XXXX I believe is a overcharge from the original SNAFU ESCROW issue. Was notified that account was up to date we could ignore the collection notifications. XX/XX/XXXX Received letter from Mr. Cooper stating we owe XXXX. XX/XX/XXXX Received loan statement that regular monthly payment is XXXX but we amount due is XXXX and XXXX payment was not correctly applied again. I will continue to work with Mr. Cooper but they continue to incorrectly apply payments and can't seem to do proper accounting.
10/13/2016 Yes
  • Mortgage
  • VA mortgage
  • Loan modification,collection,foreclosure
  • MA
  • 017XX
Web Servicemember
I am in need of your assistance please. My wife and I purchased a house in XXXX while we were XXXX, and as you know the market collapsed shortly thereafter. In XX/XX/XXXX I XXXX was forced to leave my family behind to continue trying to sell our house. After a couple months of nothing, and an upcoming XXXX to XXXX we decided to contact XXXX XXXX XXXX at the time for assistance, and they said they would n't help us so we had to leave the house as is. After being in XXXX for a couple months a friend of mine moved into our house, and I took out a loan from my Grandfather to get caught up on the house. We than got a long term resident in the house with intentions to purchase the house from us after settling some things from his last house. We got stationed in XXXX XXXX in XX/XX/XXXX where we lived until XX/XX/XXXX. In XXXX XXXX our renter up and left the house leaving us with no notice or anything. My wife 's paycheck was going strictly towards the house for 7 months until my wife had to quit because of orders taking us to XXXX where we are currently stationed. While we tried with the bank to do a short sale, we were getting the run around which was very difficult being in XXXX, and it did n't seem like the VA was helping us get the documents loaded into the system, and I had to make daily calls for a week at a time to make sure things were getting done, and after about a month we got an offer on our house that was very good. I called Nationstar and the VA again almost on a weekly basis to try and get the house sold. After well over 90 days of waiting on the bank and making constant phone calls, there was a really bad storm in XXXX where rain had got in the basement and our sump pump went out. We were than notified that there was mold damage now, and the buyers backed out, and we do n't have the means to get the mold fixed, and the bank said they would not pay for it. So now the only thing I could think of was a Deed in Lieu, to try to get this house out of my name and try to rebuild my credit. I submitted paperwork to the bank 2 weeks ago, and since then have been contacted by the bank 4 times asking about the short sale, and how that process was going. Each time I had to explain again that I had submitted the paperwork to do a Deed in Lieu. I am now convinced that if personnel that work at this bank and handled my account had done their job my house would have sold when we did the short sale, and they should be held accountable for what they have done. If this is happening to me and my family I ca n't help but think if there are other Soldiers and families going through the same difficulties as I am. As a XXXX I had to try to reach out to someone in a position to make a difference not only for me but also for what could be numerous Soldiers and their families that are going through the same problems. Thank you for your time Sincerely XXXX XXXX XXXX XXXX
04/06/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • LA
  • 70726
Web
Nationstar Mortgage LLC d/b/a Mr. Cooper has been misapplying payments and reversing them and then reapplying them but causing a higher interest charge than when they were initially scheduled to be applied. On XX/XX/XXXX I made a payment for {$2000.00}, {$1100.00} for my normal monthly payment and {$900.00} for an additional principal only payment. The payments were both reversed and then reapplied. Then the {$900.00} principal only payment was reversed again and then applied to escrow. I then made a {$1500.00} payment on XX/XX/XXXX, {$1100.00} was for my monthly payment with an additional {$400.00} as a principal only payment. The monthly payment was applied XX/XX/XXXX as XXXX to principal, {$520.00} as interest and {$330.00} to escrow. The principal payment of {$400.00} was also applied. Then on the same day both the monthly payment and principal payment were reversed. They were both then reapplied. However, this time the monthly payment was applied with {$260.00} going to principal, {$520.00} going to interest and {$330.00} going to escrow. By them removing and reapplying the payment it lowered the amount I was paying down on my principal and increased their interest earning by {$2.00}, which will be even more over the life of my loan due to the higher balance after this payment. Then, on XX/XX/XXXX I made a payment of {$1700.00}, {$1100.00} to my monthly payment and {$570.00} to principal only. This time the monthly payment was applied with {$270.00} going to principal, {$520.00} going to interest and {$330.00} going to escrow. The {$570.00} payment was applied to principal only. Then again, on the same day these payments were applied, XXXX, they were reversed and then reapplied. This time the monthly payment was applied with {$270.00} going to principal, {$520.00} going to interest and {$330.00} going to escrow. This time the principal and interest difference was {$2.00}, in addition to the added interest I will be charged over the life of the loan. The next time I made a payment was on XX/XX/XXXX, I made a total payment of {$1900.00}, with {$1100.00} for the monthly payment and the remaining {$820.00} going to principal only. This time they applied the entire payment of {$1900.00} to my principal only. I then had to call them and have it corrected. But instead of applying it as I had scheduled it they applied it all to escrow. After contacting them yet another time they reversed the payments from escrow and applied the XXXX payment as {$270.00} to principal, {$520.00} to interest and {$330.00} to escrow. Which I have no doubt caused less to go to principal than it would have if applied correctly the first time. I have no doubt that this is an abusive practice to cause those that are attempting to payoff their mortgage early to pay more interest and have their loan open longer than planned to with the added payments and early payments.
10/02/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NY
  • 11756
Web
I want to express my frustration with working with Nationstar Mortgage { Mr.Cooper } as so its now called, in working with a Loan Modification on my subject property located in XXXX, New York. I 'm very certain that they changed their named to Mr.Cooper because of all the lawsuits that they keep receiving due to mismanagement of files, and also for misdirecting clients and forcing some clients to loose their house to foreclosure due to not understanding the situation of the client. My complaint has been going on with Nationstar for a while. It started years ago with with a simple request of a Loan Modification due to my default in XXXX XXXX XXXX. All the time through the process, they kept requesting the same documentation over and over again with no results. They claim most of the time that documents were not received or mishandled. All the time we tried to contact them for an update, there is a different representative, not only did they not know what was going on with the file, but they could not find any updates, any documentation of my file. Most of the times they kept telling me that there was no current updates and that an account specialist will follow up with me and they never did. It is not my fault that I felt behind on my my mortgage and have caused this large debt to be accrued. I have done everything in my part as they have requested, until this date no resolution has been reached. I finally was able to execute a complete package, and have the correct income to qualify for my mortgage. I was able to rent part of my property and collect a rental income of {$2500.00} on a monthly basis. My daughter is able to give me a contribution to assist me with the daily expenses we have in the property and for the family. All I 'm looking for is for HELP. Now, Nationstar has placed a sales date on my property and is for XXXX XXXX XXXX. I do n't understand why they have placed a sales date, when I been doing a loan modification to save my home, you have a complete package with updated information for a review, and you do not want to open a template for a review my loan modification for a possible solution, all you want to is sell my house on foreclosure auction unless if I can reinstate. If I was able to reinstate the loan, I would not be asking you for help when I really need it. I believe you have been " dual tracking '' my case. If I was in process of a loan modification, foreclosure should have been placed on hold until a review is completed. You are against the law at the moment for not opening my case for a loan modification, and forcing me to foreclose. I believe its just not fair that you ca n't even give me the opportunity to have my file be reviewed for a loan modification, to give me an opportunity that I can show you I can afford my house, and have a win win situation not only for myself as your client, but for the investor of this loan.
01/07/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 94089
Web
Please assist, my husband and I are over XXXX years old and feel that we 've done all we can do fix this issue with no results with Nation Star MY house loan was sold from XXXX XXXX XXXX ( XXXX ) Account # XXXX to Nation Star ( NS ) XXXX in XXXX XXXX. From the beginning there was an issue with an unpaid fee of {$120.00} for missing days on the property without insurance with XXXX we were disputing. When I heard the loan was been sold to Nation Star I decided to pay this amount in full with the last payment made in XXXX to XXXX to avoid any further problems. In XXXX we started making payments to NS as specified on the monthly bank statement. Then the first month we started getting calls and letters that we owe additional escrow balance to NS. They claimed the amount of {$120.00} had not been paid and we needed to pay this amount and late fees right away. I spent many hours on phone calls in XXXX, XXXX, and XXXX XXXX trying to fix this issues. XXXX months down the road, Nation Star was not finding the money, they kept arguing that the money had been paid. At the end of XXXX I called NS again and a gal by the name of XXXX was able to help out. We spend about XXXX - XXXX hours on the phone in which we call XXXX and they told us that all the funds had transferred to Nation Star. XXXX searched this money and found out that the funds had transferred to Nation Star and that our account needed to be fixed and credited all the extra fees NS had charged to my account. This gal try to fix the problem and told me she would credit all the late fees. Two, three months, later the issue was not fix. I would get on the phone and had to explain all the issues again, the reps would argue with me and tell me that the fees had not been paid until I would tell them to read the notes. Then they would say " the system will give you the credit ''. I have called many times for two years and they continue to tell me the same thing. Every time I call I 'm having to explain the whole scenario to the Reps and tell them to read the notes because they argue that the fees are still outstanding and we still owe the money and late fees. It is now XXXX XXXX, two years later and the issue with all the late fees has not been solved. The fees have gone up to {$500.00} + and I 'm sure with interest. This is creating a lot of stress in my life. At my age, I do n't need this kind of stress. I do n't want to spend more time on the phone with Nation Star because I do n't think anything will get fixed. I 've called them sent them letters, sent emails on their website and there has been no response. I 'm coming to you in hope that you can help me address this issue with Nation Star. I need the fees to be reduced, the interest charged to be restored, and my any wrongful or derogatory information on my credit to be restore. I can be reach at XXXXXXXXXXXX or XXXX XXXX Thank you , XXXX XXXX.
08/03/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • GA
  • 30019
Web
I 'm writing because I 'm flustered and have exhausted my efforts with Nationstar bank on solving my mortgage problems and hope that you can advise me in a solution. Nationstar mortgage purchased my loan from XXXX XXXX XXXX in XXXX of 2013. Since then I have had nothing but problems. My loan is a 30 year fixed rate with the first 10 years going to interest. I am 3 months ahead on my payments. When I receive my statement each month, I have to call them and spend at least 2 hours on the phone to get the payment applied correctly because they have applied the payment to principal. In XXXX, I received a letter from them stating that after an analysis of my account, I was deficient in escrow and my payment was going to increase due to this shortage. My statements for XXXX, XXXX and XXXX reflected the increase from {$1500.00} to {$1600.00}. My calculations show that I will have a surplus of over {$800.00} by the time my property taxes are due, so why the huge increase. My statements for XXXX and XXXX show that I owe {$1700.00} with an overdue charge for $ XXXX.When I call about the overdue charge, they say it is because they received the payment late. When I tell them that I am 3 months ahead on my payments, they tell me not to pay the overdue charge and that they will make a correction. The corrections are never made. Now they are taking money out of my regular interest payment and applying it to late fees. This has cause a shortage in my regular interest payment and they have moved the remainder to principal. They have deducted {$80.00} twice. My statements for XXXX and XXXX have the same escrow balance. Why I do n't know. I have been on the phone for hours trying to get some answers and it ends up in being disconnected, in which they do not call back. When a Nationstar representative put me on hold to talk to a supervisor and I ask to speak with the supervisor, I am promised a call from a supervisor that never calls back or I am disconnected. I have been even told that we are the bank and we can do whatever we want. I have talked to XXXX in accounting and she was just down right rude and mean. She explained that I need to pay {$1600.00} per month. When I asked why they sent 3 statements showing I owe {$1600.00} and she disconnected the call. I did actually talk to a supervisor at one time and his name is XXXX at ext. # XXXX. He told me if I have any problems call him. On several occasions I contacted him for assistance and he asks for time to research the problem and then he never called back. I want a full explanation from someone at Nationstar that knows what they are doing and will go through each and every payment since they took over the loan. Someone that will not put me on hold for 2 hours and then disconnect and make me call back and explain everything all over again to a different representative. A representative that respects their customers.
02/17/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NC
  • 287XX
Web
I have spoken several times with Nationstar Mortgage, XXXX XXXX XXXX XXXX, XXXX Tx, XXXX. It has been over the accumulation of late charges and fees portion of the statements they have sent to us. Our Loan has been passed on to XXXX morgage companies in the past ten years. The last being XXXX XXXX. We had an agreement that a {$50.00} late fee would be applied to our monthly payments if we were late. When the transition took place Nationstar automatically said we owed XXXX in late charges and fees in a category included in our statement. I contacted them and told them to please get this corrected. That we have records showing all late charges/fees were up to date. With XXXX. Since that conversation XX/XX/XXXX the first month Nationstar took over. We have sent our {$50.00} late fee when applicable for being late. I have called them several more times about this issue in the last year. I got so frustrated trying to get someone to correct the problem I sent the fees along with my XXXX XXXX payment to balance this account. I sent my XXXX XXXX payment in with the {$50.00} late charge also since it was XX/XX/XXXX. Which should have balanced my account. I received a letter XXXX XXXX indicating that the money I have sent them. An accrued amount of XXXX for those fees real or added on has been put in suspense and they still are adding fees to my late charges when they are holding that money and telling me if I do n't sent another payment of XXXX for my XX/XX/XXXX payment they will send the XXXX back and add it to this XXXX. Making it look like I owe them XXXX for XX/XX/XXXX Plus more late charges/fees. My monthly payment is XXXX plus {$50.00} late fees. And that is it. I spoke with them today and asked why they keep accruing this Late/fee and keep charging me more charges and fees when they have this extra money that was sent along with my payments to clear these charges up. They said as long as I pay late at any time they are not going to apply these funds to my late charges fee to clear this up. I only owe XX/XX/XXXX payment right now. I estimated that if they pull this on a half a XXXX accounts out there ( which is probably a low estimate on the amount of mortgages they handle every month. ) and just XXXX dollars is tacked on to each loan in fees like this. They could be raking in XXXX XXXX dollars a month and no one would be the wiser. They keep asking me to send the money in and they keep accruing more charges on money they already have. I asked them again to put that money where they ask for it to be paid on and they refuse. These are the kind of things that XXXX, XXXX XXXX XXXX, XXXX XXXX pulled back in the trouble period with the congressional hearings and Dept of Treasury situation to make it look like people are behind for foreclosure attempts. This worries me that this company is using these tactics also to liquidate loans. Should I be concerned.
05/20/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • PA
  • 16001
Web
Hi. I 'm not sure that this is the right direction to go, however I 'm out if options with this company. Nation star Mortgage is in process of ruining my credit. I can not get a rep or supervisor over there to help me remedy what should be a simple situation. Our mortgage was sold to them. We set up auto deduct and every month for about 5 months now, they have not been able to get my account set up correctly. When it was originally transferred from XXXX I was told I needed to do nothing and that auto deduct would occur. At this point I 've spoken to XXXX cust serv reps, and XXXX supervisorsWith no resolve. I 've been lied to, hung up on, and all I want them to do is debit my savings acct each month to pay my mtg. You can see through my bank statements that the money has been sitting there waiting to be deducted. Each time I 'm told that it 's taken care of it never is. I 'm not sure if I should get an attorney involved or what. I really want someone else to service this loan. I have no way to resolve this on my own. There must be a history in my account a mile long from all of the conversations. I feel like I should be paid as an employee of theirs because I 've spent so much time on this. I was told by my bank that it 's an internal coding error on their side, which apparently no one there knows how to fix. I have never been so frustrated or disappointed with a company 's performance in my life. At one point I had the bank and the mtg company on the line and they talked, figured out the issue and there is still no resolve. Funny thing is that when I 've called in after noticing the deductions have n't occurred they are able to pull the money internally ( from nationstars end ). So, you can see there is no issue with the account. My savings number never changed .. It 's always been the same. We use nexttier bank. I would simply set this up through another account if I thought it would help but I have zero trust in this company and quite frankly at this point even if they told me it was resolved I know it would n't be. My husband has direct deposit specifically for this mortgage and we set up auto deduct so we would never be late. Now look where I am. For us to change that over to another account just because nation start ca n't code a savings as a savings is absurd, also as an aside the rep I spoke to at the bank new immediately what the issue was be used it happened to her as well. I found that very ironic. Please help and let me know where the consumer protection from this sort of thing is? I 've set this account up numerous times and have even had them walk me though it. I pay plenty of bills online and automatically, and I 've never seen such incompetence in my life. I have also contacted the XXXX in XXXX Tx which is where I assume their headquarters is according to the billing address. I appreciate your help! Sent from my iPhone
02/09/2017 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 94601
Web
In XXXX we applied for the Keep Your Home California ( KYHC ) Principal Reduction Program ( PRP ) and in XX/XX/XXXX we received {$89000.00} in PRP funds. As part of receiving the funds we signed a note and deed of trust that was recorded in the county records. On XX/XX/XXXX Nationstar Mortgage applied the funds to our account. Shortly thereafter, Nationstar sent us a proposed recast agreement with several errors. We replied with a letter detailing the errors in the proposed recast agreement. Nationstar sent us the identical recast agreement and we again sent a letter detailing the errors in the document. Nationstar then sent us the third copy of the proposed recast that had minor changes to the amount we would owe, but still had the errors detailed in our two previous letters. On XX/XX/XXXX we sent a third letter to Nationstar again laying out the problems with the proposed recast agreement. On XX/XX/XXXX, Nationstar Vice President of Corporate Social Responsibility XXXX called me to discuss the recast agreement. XXXX stated that a signature for a recast agreement was no longer required ; that signing a recast agreement was not a requirement of KYHC and that Nationstar was adhering to the guidance provided by KYHC and the U.S. Department of the Treasury. She promised to email a document with the information. We never received the promised email and information XXXX XXXX promised to send. Our mortgage statements showed the application of the {$89000.00} to our account. In XX/XX/XXXX we applied to Nationstar for a Home Affordable Modification Program ( HAMP ) modification to our mortgage loan. On XX/XX/XXXX Nationstar approved the HAMP modification. On XX/XX/XXXX Nationstar returned the {$89000.00} in KYHC funds, removing them from our account. We never received any notice of any kind from Nationstar or anyone else suggesting that there was any problem with the KYHC PRP funds. I contacted KYHC and learned that KYHC and the Treasury require that a recast agreement be signed in order to receive funds from the program. Additionally, a borrower can not apply for both KYHC and HAMP simultaneously. Because we had not signed the recast agreement we effectively had XXXX open applications for federal programs and that mandated the return of the KYHC monies.In XX/XX/XXXX KYHC reconveyed the Deed of Trust we signed for the KYHC PRP funds. KYHC staff informed us that we could reapply for the KYHC program. By the time we had learned all the details of what had occurred, while we could reapply for KYHC and likely receive PRP funds again, we would not have been able to obtain a HAMP modification due to the termination of the program on XX/XX/XXXX. Nationstar and XXXX appear intent on forcing us into foreclosure. Nationstar has refused to work with us to resolve this, even though we have commenced litigation over their mortgage servicing violations and fraud.
10/22/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Credit decision / Underwriting
  • FL
  • 33172
Web
Due to the Economical Real estate crash on years XX/XX/XXXX, my hard financial ship due to income reduction, XXXX problems due to a car accident on XX/XX/XXXX, family catastrophic death, which I am including a detailed ( LOE ). I did start a mortgage modification during year XX/XX/XXXX directly with Fannie Mae, local office which, I did not know better to properly prepare my file to avoid being denied for the modification. later on I paid to an Attorney office few XXXX dollars for professional advise and to prepare my documents properly to submit them to XXXX. at that time during the meddle of the process, XX/XX/XXXX XXXX sold or transfer my mortgage to Nationstar Mortgage. Therefore and among my frustation and desperation, I was force to pay to another Lending office for more professional advise and to properly prepare and submit the file again to Nationstar Mortgage for a modification by XX/XX/XXXX-XX/XX/XXXX. at this time I was already getting on dip financial trouble without my saving striving to keep upside down property values so I used all my retired savings to pay debts. as well as, desperate being back and forth submitting documents multiple times to lender for more than 3 years. Please review complaint XXXX. XXXX. it was to be disputed by the XXXX office i did pay for it. I have not understand yet their " Unfair Lending Practice '', eagerness, negligence, unprofessional, luck of proper communications, manipulation of the process as to create a second Escrow account to their benefit. instead, for them to provide an straight, proper customer or consumer solution without giving us night mares, frustrations, time consuming and jeopardizing Customers Excellent Credit History. such as, in my case reporting to credit agencies I was up to 5 months late on payments. Which, I was never more than 2 months late on end of year XX/XX/XXXX. I am submitting herewith my Bank Account 24 month history payments and their history where you clearly notice that payments where not properly handle by them and with the XXXX Escrow accounted They created. Finally they offered me what they call a modification to extend the loan to 40 years without reducing my current really high interest rate of 5.875 %. Reason for which I am submitting again a complaint. I am submitting herewith : current Mortgage loan statement, The attorney letter firm XXXX, My Hardship letter of explanation, XXXX research, my bank account showing 24 months history payment, Nationstar Mortgage partial history payment, Loan Modification package of documents I received, annual Escrow Account Disclosure statement, and their biyearly Escrow Account Disclosure Statement for your review. Please just let me know which other documents do you need in order to properly proceed. I do Really thank you in advance for your kindly, proper and prompt attention given for a solution to this file or complaint.
11/08/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • NV
  • 89015
Web
I began a refinance process in early XXXX. My goal was tocombine my first and second loans with a good interest rate. I had been receiving adds from Nationstar Mortgageregarding their no appraisal fee or closing cost packages, and since I had a relationship with them, I called them first. I was offered a good interest rate but with a 30 year loan. Idecided to proceed. It was an endless process. I was askedto resubmit a loan rate lock weekly, then seemingly moreso ; eeach time with different numbers. My fianc is a financeperson by profession and would point out issues with thenumbers to me and I went round and round with Nationstaruntil we finally came to an agreement and set up a closingdate for XXXX XXXX. I was to bring funds to closing topay for an XXXX XXXX card. Late XXXX XXXX I got a call that the underwriters wanted anew homeowners ' policy as the one that I allowed them toplace for me would not suffice for the refinance package. Really, three month 's later they discovered this? Admittedly, I did not know not did Nationstar advise me that this cheaperpolicy that they offered was not really a great idea in the long rrun for me. Frustrated, I set up a loan policy but needed toset up my other homes with this company as well, so it wasquite a process! When I contacted Nationstar regarding the new policy I wasadvised that I had to start the process again but reassuredthat I would get the same terms. Again I was asked to redothe rate lock over and over and each time with bad numbers. The loan was supposed to cover the payoffs of the XXXX loans ( roughly {$86000.00} ) plus closing costs, with credit for escrowfunds paid ; leaving a loan total of {$88000.00}. Nationstar keptcoming up with a {$90000.00} loan plus money to bring to closing. By the end of XXXX I began to demand a closing date. Ithen received an email from an underwrited, XXXX that sheneeded Shedule E of my tax returns ( which she had ). Myloan processor apologized for her, then began to whineabout my XXXX hour workweek and how it meant that I needed tto bring more money to the table or wrap it into the loan tocover other minor bills ; most of which I had paid or about topay off. In addition I had submitted my XXXX balance ( decent ) to help with my debt to income ratio to helpqualify for the loan package that I wanted. Then to top it off he threatened to want to dealve into myfianc 's finances which would have not been an issue in thebeginning of this process but ridiculous at this point. Whynow??? I am totally frustrated by the incompetence and lack ofprofessionalism on behalf of Nationstar. I feel that onlyone agent ( XXXX ) knew what he was doing and that hebecame embarrassed by the botched process inearly XXXX and has been in the background since. I feel that Nationstar has been a disservice to me and Iam trying to get away from this company as fast as I can!
12/12/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • TN
  • 37876
Web
Nationstar hired XXXX XXXX XXXX to forcibly enter our investment property and removed everything ( {$8100.00} ) and destroyed our yard with roundup and cut all our trees. Even though the log in sheet, left on kitchen counter, stated winterizing, they took items we used to winterize the house. When NS was originally asked about the break in, they stated that we were in good standing and they did n't order an inspection. It was n't until I found out it was XXXX employee who removed everything and they had a work order from NS to perform these debri removal did NS tell me that no one was suppose to go into the house, only take pictures of the outside. The police investigation concluded that it was XXXX employees who took everything. They had a XXXX page inspection report and paid by NS. XXXX turned the issue over to their claims office. Nationstar now refutes all allegations of illegally entering the property because they hold the deed of trust and they determined the house was abandoned and unoccupied. There is NO way to tell from the outside no one was living there. We had spent 80 hours cleaning, staging and repairing this house after having to get court order to evict the tenants. The power was on. The a/c was on. There were lights on. A realtor had just left the house with in the hour. The security guards were never asked about the status of the house. AND our primary house mortgage is also with Nationstar. We received a letter from Nationstar on XXXX/XXXX/16 stating that if payment for XXXX 2016 and XXXX 2016 was n't paid by XXXX XXXX, 2016 foreclosure proceedings would XXXX. Payment in full was sent on XXXX/XXXX/16. NS received it on XXXX XXXX, 2016. The break in by XXXX was XXXX XXXX, 2016. Nationstar Mortgage mistakenly issued this work order two weeks too early. We feel they are using bully tactics on us little people so they do not have to admit wrong doing or repay us for damages. We 've just survived the XXXX 10 days ago and just do n't have the time or money to make Nationstar do the right thing. All we 're asking is to be where we were before Nationstar illegally removed our property from our house. We had to follow the law to get the tenants to vacate the property. Nationstar is no different. They 're not above the law. Any assistance in this matter would be much appreciated. Please adviseXXXX property address XXXX XXXX XXXX XXXX XXXX, TN XXXX Loan # XXXX Nationstar reference number XXXX Recap Nationstar first said it was n't them that ordered the removal of our property. XXXX. Then stated Assurants was just suppose to take pictures of outside XXXXRefuses to provide us a copy of the XXXX page inspection report so we know what was done to our house. XXXX. Police investigation determined that Nationstar did order the removal of our personal belongings. XXXX. Now refuses to repay us for damaged accured do to their mistake.
10/19/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Application, originator, mortgage broker
  • VA
  • 23322
Web
We are sending this information to you in reference to all of the illegal, and criminal activities of the Bank of New York Mellon F/K/A The Bank of New York XXXX. You should know that this has been a very long and drawn out case over the years since 2007, because of multiple law firms hired by the Bank of New York consistently practicing criminal behavior maneuvers on us as well as the many courts involved for this case. Therefore, we will try to keep this complaint as short as we possibly can without injury to ourselves. To begin we went to the closing table with {$130000.00} of our hard earned money the day of closing not expecting to be defrauded by XXXX XXXX and their closing attorney but we were and here is how. 1 ). XXXX XXXX XXXX XXXX, Texas was not registered with the XXXX XXXX to do business in the state of Virginia as a loan broker or to do business in any capacity with the citizens of Virginia! This is called " embezzlement '' or " theft '', either way, it is a Federal offense, criminal and not civil. 2 ). XXXX XXXX then secured a loan for us for the remanding {$490000.00} which was attached to a Deed of Trust and Note that were Illegal and Fraudulent because these documents were filled with XXXX ( XXXX ). Same Illegal XXXX scam that DOJ, XXXX XXXX, XXXX XXXX, and The Consumer Financial Protection Bureau has been compensated for by the XXXX and has not trickled down to American Citizens such as myself to date. Therefore, we were fraud victims from the beginning at the closing table according to the law. Look up the U.S. XXXX XXXX Appeals Court recently ruled in a case very similar to our situation, namely in the case of " XXXX XXXX XXXX XXXX '' ; the Appeals Court opinioned : " ... XXXX cognizable injury occurred when she purchased the loan not upon payment of XXXX-affected interest. '' 3 ). We unknowingly purchased an illegal XXXX SIX MONTH ADJUSTABLE RATE LOAN, by XXXX XXXX XXXX XXXX XXXX, herein after XXXX ' ( LOAN # : XXXX ). XXXX ( now a defunct and expired corporation ) was a XXXX License holder - granted by the XXXX ( XXXX ), the creator and XXXX XXXX of XXXX. Due to the illegal 'Rigging/Manipulation ' of XXXX XXXX ( as demonstrated in the XXXX XXXX XXXX CONVICTION CASES ), all U.S./American Consumers were damaged when they signed the Notes/Deeds of Trust for these illegal financial products. We made several notices to XXXX XXXX, their XXXX XXXX partners, Substitute Trustees, XXXX XXXX, XXXX, XXXX XXXX XXXX, XXXX, et al, that the subject ILLEGAL XXXX Loan was " Void XXXX '', and therefore immediate 'Rescission ' of said loan was required. These demands were all willfully and illegally ignored by all named parties, with the assistance of the " XXXX XXXX-in-house-conspirators, et al '', who all had full knowledge of the mandates made by the U.S. Supreme Court in the " XXXX XXXX XXXX XXXX XXXX, XXXX '' decision.
09/19/2017 Yes
  • Mortgage
  • Reverse mortgage
  • Closing on a mortgage
  • FL
  • 33186
Web Older American
LOAN NO.,XXXX Seven months ago as inheritor of the Estate of XXXX XXXX (legally registered in XXXX County Probate court) I approached Nationstart dba Champion Mortgage to pursue a shortsale on the property. We were assigned as our contact person XXXX XXXX (Tel XXXX email: "XXXX XXXX" ) , who informed us of the requirements. We submitted an inspection report, an appraisal, and Sales contract. Days later the content of the inspection report was ingnore and the entire package was rejected, then Champion decided to send their own appraiser who did not take into full consideration the dire condition of the property, and the net price that Champion agreed to was $XXXX. It is interesting to know that the Appraisal was completed by Champion Appraiser XXXX XXXX XXXX on XX/XX/XXXX yet we did not received Champion Approval letter until XX/XX/XXXX and this was after making several requests, that means that we were penalized for more than a month from the date of the bank appraisal. After discussing this buyer, I persuaded him to resubmit a new sales contract and HUD1 with the new price, several weeks later after requesting several times the confirmation letter we finally received it. The bank appraisal had an expiration date of XX/XX/XXXX. Unfortunately due to hurricane XXXX and the State of Emergency called by the Governor, we could not proceed with the closing as planned. Last week I emailed XXXX XXXX as well as my buyer requesting a short extension since the entire legal community and the courts were closed due to the aftermath of the hurricane. To my astonishment the two week extension was denied and now we are back to square one. The property incurred substantial damage yet due to past experience with bank appraisers, whoever they send will appraise the property at a higher price totally ignoring the condition of the property, this is done in a very SUBJECTIVE WAY as to minimize the lose the bank will incurred as a result. In a time when millions of us in Florida went through this catastrophic hurricane it is incomprehensible and completely unfair by Champion mtge to impose such deadline totally ignoring the facts on the ground. Summary: I EXPECT THIS AGENCY TO LOOK INTO THIS MATTER AND CONTACT THE POWERS THAT BE AT CHAMPION MORTGAGE TO WAVE THE XX/XX/XXXX DEADLINE AND GIVE US TWO WEEKS TO PROCEED WITH THE CLOSING ON THE PROPERTY. THIS TYPE OF BEHAVIOR BY A CORPORATION WITHOUT REGARD FOR THE ELDERLY WHEN WE HAVE JUST WENT THROUGH THE BIGGEST HURRICANE IN HISTORY IS TOTALLY UNCALLED FOR AND NEEDS TO BE FULLY ADDRESSED BY THE REGULATORY AGENCIES. SHOULD NATIONSTAR / CHAMPION MTGE REFUSES TO WAVE THE XX/XX/XXXXAPPRAISAL DEADLINE, MY BUYER AND I WILL BE FORCED TO FILE A COMPLAIN WITH THE SECRETARY OF HOUSING AND URBAN DEVELOPMENT THE GUARANTOR OF THE REVERSE MORTGAGE AND I WILL SEEK ALL LEGAL REMEDIES AVAILABLE TO ME TO ADDRESS THIS ISSUE.
04/20/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • GA
  • 30013
Web
I have had a 2 year history of terrible service from Nationstar Mortgage now Mr Cooper. ( a new name they assume to cover their dirty image ) They first denied my request for modification under a Federal program that I was qualified for. They said I was not undergoing financial difficulty because I was not far behind on my mortgage payment. After much back and forth with them, they ask me to make payments on a " trial payment '' plan for a modification. While receiving those payments, they reported to the credit agencies that I had not made any payments and was now 90 days in arrears which has significantly affected my ability to borrow having been denied credit since. The appalling thing is, their representative told me they would have the 90 days late removed and did nothing about it so much so that I was surprised when a lender told to me it was on my credit report. In fact, my subsequent conversation with a rep from Coopers said they have no record of me complaining about the erroneous 90 days late. that is not surprising, because I have record of them giving conflicting information from their XXXX reps vs their USA reps. They changed names in the middle of my transaction shutting down access to the Nationstar website then blame me as the consumer for not being able to access their online portal. It is also convoluted as to which of their 2 dba 's they are claiming received late payments. Since they ceased operating under Nationstar and changed names during the modification process it had a grave negative impact on me as the consumer. They assigned me so called " dedicated specialist '' who has NEVER returned any of my several phone calls to him. This company is the epitome of dis-service to the consumer. I have several time requested document from them asking to show how they received my loan in the first place and that ownership/title was legally and properly transferred to the mortgagor in the first place, they have failed to provide any documents over a year now. For all I know they could be collecting money from me under false pretense as they have not provided me with a proof/trail of ownership from the previous owner ( s ). I spoke with rep days ago who promised to send the situation to " research dept '' however, they are not moving fast enough and I have little faith in this company as I was told the same thing before and nothing was done and no correspondence was sent to me one way or the other. I contend that the payments I sent in during the " trial payment period '' were just that " payments '' and should have been reflected as such so I should not look like I was extra late because life happens. Their lack of performance and negligence caused the modification to stretch out over a long period than was necessary. I ask that this company move to erase the 90 day late from the records of the credit reporting agencies.
08/24/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • OK
  • 730XX
Web
My husband and I have been trying to get our mortgage company NATIONSTAR MORTGAGE COMPANY, to give us the balance on our home loan in writing since early 2015. Our first few request were placed through our attorney to Nationstar 's attoney. We were told on numerous occations that Nationstar 's attoney would try to facilitate obtaining this information. We found your website and folowed the directions listed and sent our first formal request ourselves on XXXX XXXX, 2015. This prompted a response that no information would be forthcoming, per XXXX XXXX XXXX, our Nationstar appointed contact via email. ( after we inquired XXXX more times for the balance ) I would think that this information would be very easy to obtain, since this would be just a click of a button to find a loan balance that they are servicing the loan for. We filed a complaint with the CFPB on XXXX XXXX, 2015. Nationstars attorney responded to the CFPB on XXXX XXXX, 2015, we had court on XXXX XXXX, 2015 and Nationstar was ordered by a Federal Judge ( Judge XXXX XXXX, of the XXXX District of Oklahoma ) to correspond with us through a Court Order. Once again we followed the proper protocall and mailed a certified letter requesting the balance on our home loan at this time. This second certified letter was mailed on XXXX XXXX, received by Nationstar with the Court Order attached on XXXX XXXX, 2015. Nationstar NEVER responded to our request as they are suppossed to once this request is received in the five ( 5 ) day time frame upon receipt of our request. It is our desire to know the balance on our home loan as we have received nothing from Nationstar in the 4 years that they have serviced our loan and we have been in a Chapter XXXX bankruptcy. A court order is in place ordering them to communicate with us and they still choose to ignore this Court Order. Our bankruptcy will be discharged in about a month and we need this information to possibly refinance our home due to the HORRIBLE way we have been treated by Nationstar Mortgage Company and their lack of Customer service. This is a very basic request and we do n't understand why Nationstar has blatantly ignored our request. Also in our first complaint to you Nationstar has a habit of changing our address on corresspondence to show it was mailed and this could be why it was not received. I 'd like to see if any such mysteruous correspondence is once again fraudulently floating around in their computer system. No mail has been received in connection to our request at our attorney 's office or at our home address as Nationstar was ordered to change our address too as of XXXX XXXX, 2015. Thank you in advance for your assistance with this complaint. The CFPB was extremely helpful in XXXX when we filed our previous complaint in helping to facilitate the placement of the Court Order to correspond with my husband and myself.
03/23/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • MN
  • 55446
Web
Original Owner ( OO ) bought townhome in XXXX, naming XXXX as XXXX mortgagee. Loan was taken over by XXXX in XXXX. Owner of XXXX mortgage since XXXX XXXX = Bank of NY Mellon ( BANK ), Trustee under a XXXX XXXX XXXX. BANK first filed notice to foreclose on home ( on which no mortgage payments had been made since XXXX ) in XXXX XXXX. OO ( who also became delinquent on her association dues in XXXX XXXX ) vacated home in XXXX XXXX. BANK filed a second notice to foreclose in XXXX XXXX, but again it never completed its foreclosure on this zombie home, delaying the sale date 8 times into XXXX. Our Homeowners Association ( HOA ) has records of notifying the bank at least ten times that this home had been vacated, and later that OO had won personal bankruptcy protection in XXXX. XXXX begged BANK many times to winterize home, but it refused, since squatters had moved into home in XXXX XXXX. Because of BANK 's failure to act, HOA foreclosed on this home in XXXX XXXX and paid to have squatters evicted later that year. HOA then fixed up the home that had become literally a " bunny '' sty. In XXXX XXXX agents of BANK broke into the home that HOA then owned without any warning to HOA. Severe damage was done to locks and doors by BANK 's agents. HOA then leased this home in XXXX XXXX for 18 months. BANK finally decided to foreclose on HOA 's home in XXXX XXXX. BANK sent notice to only HOA 's lessees, but never to HOA, despite the fact that HOA had been clearly recorded as the home 's owner. Throughout XXXX BANK ( through its third XXXX ' attorney ) willfully and in utmost bad faith ignored multiple requests from HOA 's attorney to negotiate a settlement with HOA. Without advising HOA, BANK auctioned off this home online in Fall XXXX. Successful bidder was a Flipping Company ( FC ). FC refused to pay HOA all that the BANK had cost HOA. Attorney for HOA tried again to negotiate with attorney for BANK ; but BANK refused to acknowledge any responsibility, claiming that the FC should be responsible. HOA 's attorney asked to see purchase agreement between BANK and FC, but BANK refused. In XXXX of XXXX, HOA reached modest settlement with FC, and later in the quarter released its association lien on the home. FC now owns the home, but HOA never reached any agreement with BANK. Since the BANK first refused to foreclose on this home in XXXX, the total NET losses ( after deducting lease income and amounts recovered under settlement agreement with FC ) that have been incurred by the members of our tiny, XXXX, townhouse community, solely because of the negligence of the BANK = {$21000.00}. These are only the special damages ; they include no general damages ( pain & suffering of volunteer HOA directors... who devoted more than XXXX unpaid hours to this problem ), nor any punitive damages, for the egregious and willful negligence of the BANK since XXXX.
02/25/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CA
  • XXXXX
Web Older American
XXXX XXXX, XXXX, i received foreclosure and loan modification advisory letter from County of XXXX. This means Nationstar is trying to foreclose my home. I bought the house in XXXX and paid my mortgage frequently. XXXX XXXX, XXXX they raised my taxes from {$420.00} to {$940.00} that is a raise of {$510.00} per month. This is wrong. My whole taxes for a whole year is {$6100.00}. Dividing that in 12 months is {$510.00} minus what I pay regularly {$420.00} difference is {$87.00}. This means that my escrow from XXXX XXXX, XXXX need to go up with adding the {$87.00}. My regular payment from {$1800.00} when we add the escrow of {$87.00} my new mortgage payment should be {$1900.00}, not {$2300.00}. They are wrong in the amount of {$430.00}. XXXX XXXX, XXXX they took from my XXXX XXXX XXXX account {$1800.00} and statement is attached. XXXX XXXX, XXXX they cashed my XXXX XXXX check in the amount of {$1800.00} check # XXXX, attached is front & back of check. I mailed a check from XXXX XXXX in the amount of {$1800.00} dated XXXX XXXX, XXXX and they cashed the check one ( 1 ) day earlier, XXXX XXXX, XXXX, check # XXXX and statement attached. From XXXX XXXX, XXXX till XXXX XXXX, XXXX I paid 3 months mortgage. I was short in escrow for 3 months, in the amount of {$260.00}. XXXX and XXXX they returned my payments. Now I owe payments for XXXX, XXXX, XXXX and XXXX a total of 4 months. Monthly {$1900.00} X XXXX = {$7700.00} + XXXX the difference = {$8000.00}. To cover all months of their mistake to the end of XXXX is a total amount of {$8000.00}. If Nationstar Bank makes the corrections and email me the correct amount I have no problem to pay my mortgage. And I can forget NationStar 's mistake. Nationstar can give order to XXXX As Trustee or acting as Agent for the Beneficiary ( XXXX XXXX, Assistant Secretary & Vice President ) to stop the foreclosure and to stop harassing my family with the letters and postings. I have spoken to them many, many times from XXXX XXXX to present, I have faxed documents and proofs that they are wrong about 4-5 times and they make only one correction they charged me double payment in XXXX XXXX. And they returned my payment. It took them more than one year to make this correction. I do not like to have the same mistake happen again, because when I spoke to their research Department many many times they say they can not do a lot, I need to speak to the Tax Department, I spoke to Tax Department and explained the same and faxed the proof on XXXX XXXX, XXXX. The same day XXXX XXXX, XXXX I faxed the same documents to the research department. I tried to help them so we all could be on the same page so they make the correct corrections because my taxes went up only {$87.00}, and my correct monthly payment ( principal, Interest, taxes ) is total {$1900.00}, not as they say {$2300.00}. So I can continue to pay my mortgage.
04/21/2015 Yes
  • Mortgage
  • FHA mortgage
  • Settlement process and costs
  • CA
  • 92571
Web
I received documentation from NationStar Mortgage, dated XXXX XXXX, 2015, however, the package that was sent to me with the XXXX/XXXX/15 date was NOT delivered to me by XXXX until XXXX/XXXX/15. Ironically, the information sent to me by Nationastar was also requesting that I have the information signed and notarized and returned to them by XXXX/XXXX/15, the exact same day it was delivered to me. There was also information in the package indicating I requested a Recast/Amoritization loan and I have no knowledge of this request or the understanding of this loan program. I was approved for a Principal Reduction through the Keep Your Home California Program ( KYHC ) for a principal reduction and they paid {$51000.00} to Nationstar on XXXX XXXX, 2015. I contacted Nationstar about a week or so after the payment was made on XXXX XXXX, to ask them the status of my Principal Reduction. I was told information was being sent out. My concern is the same thing happened to me when this company purchased my loan from XXXX XXXX XXXX, they indicated I was sent information on XXXX day, however, it was never received or when it was received it was NOT in a timely manner or on which the date the letter was address and when they said they sent it. I am NOT refusing the Program approved for me by the XXXX, I am asking Nationstar to first resend the information using the correct date and time frame it is being sent, NOT TWO WEEKS after dating the letter. I also asked where was the monies applied that was received by the XXXX on behalf of me because in the documentation it indicated where about {$40000.00} was applied but not the remaining balance of the {$51000.00}. I also asked them to explain how is this HFA agency related to this loan, the party they are describing that helped in their documentation and finally, please explain to me what is the Recast/Amoritization Program, because I would be signing something that I have NO knowledge of what I would be signing, how it affects my loan and what if any are the advantages or disadvantages of this program and what will my interest rate be? Will my interest rate remain at the 2 % that they indicated in the documentation and is the same as my previous loan modification? Because, although the 2 % was indicated in the documentation that it would remain the same 2 %, in the documentation they also gave me a lowered loan payment, on what my new loan payment would decrease to, but I did n't get an exact amount because it stated that this amount does NOT include insurance and taxes. I am willing to give Nationstar time to respond to my letter sent to them on XXXX XXXX, 2015 and I did make a call this morning to Nationstar and spoke with a XXXX about my concerns and she did send an email to the department handling the loan and said she is waiting on a response from that department and would get back to me.
04/30/2018 Yes
  • Mortgage
  • VA mortgage
  • Trouble during payment process
  • CA
  • 94107
Web Servicemember
Mr. Cooper CFPB Complaint Summary The mortgage company, Mr. Cooper, failed to pay property tax bill due XX/XX/XXXX from escrow account. We called Mr. Cooper roughly six times with no resolution. Having lost confidence in Mr. Cooper to address the issue, my wife and I paid our property tax bill on XX/XX/XXXX from our personal bank account with the accrued 10 % late fee. The property tax bill was {$3800.00}. The late fee was {$380.00}. The total paid from personal bank account was {$4200.00}. Mr. Cooper failed to address the issue and in most cased failed to even acknowledge the issue. We requested our escrow account be closed on XX/XX/XXXX and received confirmation of escrow closure from Mr. Cooper on XX/XX/XXXX. We received our escrow funds on XX/XX/XXXX. However, the 10 % late fee that was paid from our personal account, not from escrow, was not refunded as was indicated it would be. On XX/XX/XXXX, we called Mr. Cooper and requested a refund for the 10 % late fee that we paid out of pocket. The representative at the time acknowledged that Mr. Cooper failed to pay our taxes and that the late fee was incurred. The representative acknowledged that we paid the bill out of pocket and that Mr. Cooper owed us a refund for the late fee. She gave instructions on how to request the refund, which included faxing the following to Mr. Cooper : 1 ) cover letter explaining the issue 2 ) copy of the property tax bill 3 ) property tax payment receipt showing we paid the bill with late fee. The documents were faxed on XX/XX/XXXX. No response was received from Mr. Cooper. Over four to six subsequent calls to Mr. Cooper, the issue was explained over and over, to a new representative each time with no prior knowledge of the case. Each representative had different responses. Some clearly acknowledged we were owed the 10 % late fee of {$380.00}, while others insisted Mr. Cooper owed us nothing. None acknowledged that a fax was received, even after verifying the fax number on the fax confirmation page. Each call ended with Mr. Cooper assuring me a refund check was coming for the late fee. Two representatives said they would call back the following day after researching, and never did. Again, on XX/XX/XXXX, I called Mr. Cooper to follow-up and, again, I had to explain the issue for the first time to a new representative with no prior knowledge of the case. After approximately 15 minutes the representative, XXXX XXXX agreed that Mr. Cooper owed us a refund for the 10 % late fee. He apologized and provided his email address at Mr. Cooper to follow up if we hadn't received a check in 15 business days. After waiting the recommended period, no check came. I followed up with XXXX on XX/XX/XXXX and received no response. This was the final correspondence. It is my believe that Mr. Cooper has no intention of refunding our late fee of {$350.00}.
09/04/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 95472
Web
Nationstar DBA Mr Cooper is the servicing bank : has held homeowner in extending processing, and not evaluating documents properly. Homeowner has submitted the RMA requesting modification. Homeowner has been denied by the service'r since XX/XX/XXXX to current XX/XX/XXXX : XX/XX/XXXX. Homeowner is formally appealing the denial based on errors in home value, income, DTI and LTV Loan to Values used by the services in the denial of the RMA application. The service'r has recently denied an RMA application on XX/XX/XXXX. The reason was that all document were not sent in within the required timelines. The homeowner is allowed to reapply for a new modification based on recent Nationstar/Mr.Copper mortgage violations and sanctions via the DOJ/Federal Trade Commission after 12 months of current payments. I sent in all required documents as required within the timelines. Servicers agent assistant contacted me requesting additional information : which I sent in immediately. Three days later I receive a letter stating the I was rejected a modification due to not sending documents time : This is nonsense, I was never given any timeline requirements by written form or verbal deadlines in any discussions by the Nationstat/Mr.Cooper. My servicer Denied any association with Nationstar during my application : and was brought to attention of my assigned SPOC XXXX The servicer ' is discriminating against homeowner claims, in a form of reverse discrimination ; holding the mortgage in extended processing, denying a loan modification while homeowner is qualified, lost documents when homeowner has already provided.. This homeowner, feels that her case has been unfairly treated for the following reasons : 1. No active single point of contact, constantly changing, when calls made to the single point of contact, routine routed to the collection department, never the same contact person. 2. A Single point of contact was assigned ; calls were made to the point of contact : the calls were never returned by the contact. Calls returned were from the collection department and never the same so called : " relationship manager ''. 3. The service'r has held the homeowner in extended process in bad faith, during which the value of property has c for 26 months from XX/XX/XXXX to XX/XX/XXXX. 4. On the most recent RMA application : all requested documents were provided as requested within 30 days. Homeowner has confirmation via fax that documents were received by the service 5. Homeowner has made numerous calls ( 20 ) inquiring on status of application, calls were routed to next available agent, comments were : A ) wrongfully advised that documents were not submitted, or B ) documents were submitted, or C ) resubmit documents because d, or D ) Homeowner was not provided a NPV Net Present Value Report to approve or deny the RMA application.
04/11/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 949XX
Web
We feel we are now being being forced to file this Complaint because XXXX XXXX XXXX, hereinafter referred to as Nationstar, who now goes by the name of Mr. Cooper, refuses to abide by the Fair Debt Collection Practices Act, hereinafter referred to as the FDCPA and the California XXXX Fair Debt Collection Practices Act, hereinafter referred to as RFDCPA. We took out a loan with XXXX XXXX, XXXX on XX/XX/XXXX. Due a financial hardship in the fall of XXXX, we fell behind in our scheduled monthly payments. The last time a payment was made on this consumer debt obligation was XXXX of XXXX. The debt obligation is currently contractually due for the XX/XX/XXXX payment. On XX/XX/XXXX and XX/XX/XXXX, purportedly The XXXX XXXX XXXX XXXX XXXX, as Trustee of the XXXX XXXX, and not in its own capacity, was assigned the beneficial interest under the Deed of Trust and not the Promissory Note. At the time of these purported transfers, the debt was contractually due for the XX/XX/XXXX payment. Nationstar purportedly acquired the mortgage servicing of this debt obligation effective XX/XX/XXXX. Pursuant to the FDCPA and the RFDCPA, Nationstar and XXXX of XXXX XXXX as Trustee are " debt collectors '' and not " creditors ''. They are threatening and attempting to proceed with a nonjudicial action to dispossess us from our home without the legal right or authority to do so. Despite years and numerous attempts, they have failed to validate the debt and have failed to provide us with any documentation to demonstrate they have the legal ability to attempt to collect the debt, collect the debt, or enforce the power of sale contained in the deed of trust. Although we have taken legal action against them, they have not stopped and refuse to stop their collection and enforcement activities. We are filing this Complaint to make the CFPB aware of their wrongful, deceptive, and illegal actions. The California Supreme Court, the highest court in this state of California, confirmed in a XXXX ruling that a borrower is not entitled to pay an entity that is without the legal right and authority to collect and enforce. In California only a creditor, or an agent of the creditor, may attempt to collect a debt, collect a debt and/or initiate and complete a foreclosure action. Falsely representing that the foreclosure documents are legal process is prohibited and misleading and is in violation of California Civil Code 1788.16. Nationstar and XXXX XXXX XXXX XXXX as Trustee are engaging in acts that are causing substantial harm not only to us but to California consumers and taxpayers. Immediate action must be taken to stop them from engaging in unfair competition. Their conduct is unlawful, unfair and deceptive. They are blatantly disregarding federal and state laws they are mandated to abide by. They must be held accountable for their misconduct.
04/20/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • WI
  • 539XX
Web
We have had nothing but problems with Nationstar Mortgage. They have inappropriately initiated foreclosure on our property twice, are never reachable by telephone nor do they return calls, e-mails or messages sent via their website. Payments were refused and returned to my bank by Nationstar Mortgage despite the fact that our modification paperwork had been approved, then we are told that something was missing and it is denied without notification to us. It took me filing a complaint with the BBB to get a phone call ( just before the BBB deadline to reply ). The person I spoke with said our modification documents did not have the notary seal on th em ... Yes, they sure did. Said the y would have our documents pulled and review to see if the seal was on them and call me back. Took me several more phone calls and messages over several weeks to get a response and finally I received a voice mail that the documents were pulled and that they did indeed locate the notary seal and that they would see what they could do to " push '' the modification through. I received a call stating that 4100+ ( n ot the exact amount ) was required to bring us current through XXXX and they could then book the modification. I sent in XXXX and it appears the payments were all posted as separate monthly mortgage payments made on the same date in XXXX XXXX so it does lead me to believe that th ey may finally be getting our mortgage modification booked as they said they would. I do not believe we should be responsible for the interest that could have been saved had our payments posted and not been returned/refuse d by Nationstar when we made them in XXXX , XXXX and XXXX XXXX . They have also tacked on legal fees that should not be our responsibility. I am a nurse and am a pretty understanding person. I am not a sue happy person, however this company is really doing society wrong. If I could afford a lawyer, I am 99 % confident that I would own my home without any further mortgage payments ... in fact Nationstar would probably end up owing me ( along with many other customers they have ). Today when I logged on to Nationstar 's website, I noticed that a sample statement which is supposed to explain to customers how to read their statement has an actual property address listed. When I looked up the property address via google, it is currently for sale and given the list price, the payment amounts on Nationstar 's " sample '' statement could certainly be realistic. Given all of the errors Nationstar has made with our account and apparently many other customers based on BBB reviews and google searches, I truly have to believe that this " sample may really contain actual payment/late payment information about the actual property address listed below the amount due. XXXX XXXX XXXX XXXX XXXX XXXX XXXX
01/10/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • IL
  • 60035
Web Servicemember
Starting back in XXXX XXXX My Mortgage was with XXXX XXXX XXXX. I had called them and asked if I could push one payment back since I was never late in 10 years and had loss my business of 18 years overnight. They said they could not do that. I was unable to pay the XXXX, XXXX, and XXXX payment when I suddenly get a call from XXXX stating that they want to work with me. I received a forbearance agreement which called for half of my regular payment to be made for 12 months. I made the 12 agreed payments, then contacted them and I was told that they were working on it. 3 months go by and all of a sudden XXXX XXXX services went out of XXXX! I waited to see who would pick up my loan and lo and behold it 's Nationstar!, who contacted me 5 months after XXXX went under. I explained to XXXX that I had completed my forbearance agreement and was on the cusp of completing my loan modification. At that point I was told that I would have to start the process all over!! Between XXXX XXXX and XXXX XXXX I must have given them my Loan application at least 11times!! 6 of those within 1 year!! ( XXXX XXXX - XXXX XXXX XXXX Finally, in XXXX XXXX I get a loan Modification approved, made my XXXX trial payments and was to begin in XXXX of XXXX with my First payment. That month I was rear ended at a red light at XXXX, after i was released from the hospital, I called Nationstar to advise them that I 'm out of work at the moment due to the accident and will be starting rehab due to one of my XXXX XXXX XXXX. I asked what should I do because I did not want any problems with this loan mod since it took me almost 7 YEARS to acquire! The response they gave me was " Do the best you can '' While out of work and still in XXXX XXXX 2 months later, Nationstar called me and asked how things are going. I said I 'm still out of work and in rehab. I was told once again " do the best you can '', then a month later I was served with Foreclosure papers. While dealing with the foreclosure suit, the judge ordered it to mediation, upon meeting with the County 's Mediation Department, I was told if I had made ONE payment, they could have started the process all over. I said I have been dealing with incompetence from this Company ( Nationstar ) for over 6 years! I would get repeated calls and when I would answer they would hang up, Once i was waiting for the Escrow Dept. to call me back, I end up getting a call from loss mitigation offering me {$5000.00} to move!! I asked " do you guys talk between the departments? The girl said '' no '' I said " I can tell, I 'm waiting for Escrow to get back to me '', Not receiving Faxes that I sent upon request ( this happened multiple times ), etc. many more I could list. This could have been completed Years ago, but due to widespread incompetence on Nationstars part, this has now put me in a compromised position.
10/30/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • MA
  • 010XX
Web
On or about XXXX Borrower sent NationStar a QWR requesting an accounting of the roughly {$19000.00} missing upon transfer to NationStar. NationStar did not respond adequately. Instead, a representative from corporate incorrectly asserted borrower as in arrears a total of XXXX payments and owed the sum provided. -the matter remains unresolved. On or about XXXX a Qualified Written request requesting the same clarification with an additional request to resume normal mortgage servicing upon voluntary dismissal of the bankruptcy was not acknowledged. QWR followed again in XX/XX/XXXX. No acknowledgment. On or about XXXX correspondence was received. The correspondence received verified the error as it listed payment due dates from XXXX to XXXX ( accurate ) adding up to {$12000.00}. Correspondence dated XXXX also listed a total due of {$31000.00}. This amount subtracted by {$12000.00} is roughly. {$19000.00}! -- the missing payments. The advantage of filing Chapter XXXX, although presently voluntarily dismissed, is court supervised and accounting of all payments are undisputed. Factually speaking, a total of {$100.00} of payments were disbursed to the investor on the note. What happened to all these payments? Next, upon filing of petition, borrower was not behind. Bankruptcy was filed for reasons other than cram down. Cram down was incident to other matters and therefore, motivation for filing was not because borrower was behind but incident to other financial matters requiring restructuring. Petition clearly demonstrates that borrower was not behind Another QWR followed in XX/XX/XXXX. A letter was previously received in XX/XX/XXXX. Another letter was received in XX/XX/XXXX requesting extension on QWR. On or about XX/XX/XXXX a letter was received which states and I quote, " NationStar Mortgage LLC is in receipt of your verbal complaint of XX/XX/XXXX regarding the mortgage loan described above ... The complaint was not verbal, in fact it was made expressly in writing in the format required by the Federal Government and CFPB. An express complaint was also submitted to the CFPB and no acknowledgment of this has been provided by NationStar to date. Correspondence dated XXXX further states, " We have conducted an investigation and it was determined the error you asserted did not occur on the account. '' ... " You are XXXX payments delinquent. '' Well if that 's the case then what happened to the money XXXX payments unaccounted for upon transfer to NationStar Mortgage? Next, the letter dated XXXX demonstrates sloppy research. The letter references the original petition in bankruptcy and it provided a copy of the same. The original petition in bankruptcy is not the final legally enforceable terms of the modified payment in bankruptcy -- the confirmation plan is. I 've attached the same to this formal dispute.
10/18/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • AL
  • 366XX
Web Servicemember
In approximately XXXX the mortgage on my home was sold by XXXX to Nationstar Mortgage. The mortgage was ONLY in my XXXX 's name. I was NOT on the mortgage. On XXXX XXXX, XXXX, my XXXX refinanced the mortgage to take advantage of a lower interest rate and lower monthly payments. He was contacted by a representative of XXXX XXXX who advised they would be handling the refinancing for Nationstar. The representative came to our home with the closing documents for my XXXX to sign. The representative stated that XXXX XXXX required that he have me, as spouse, sign some forms affirming I was legally married to my XXXX. He further stated the signing of these documents would in no way obligate me to be responsible for the payment of the mortgage, it was just a formality. He also advised that within XXXX days of XXXX XXXX, XXXX, XXXX XXXX would transfer everything back to Nationstar and the relationship between my husband and Nationstar would resume as it was prior to the refinancing. Approximately 30 days later, my husband received a letter informing him the transfer back to Nationstar had taken place, and he again began receiving monthly billing statements in his name only from Nationstar. Over the course of the next several years whenever Nationstar would call our home to speak with my XXXX, should I answer the phone and offer to assist them ( in the event my XXXX was unavailable ) I would be told they were not authorized to speak with me because I was NOT on the mortgage. In XXXX XXXX, my husband XXXX XXXX suddenly. I contacted Nationstar and advised them of my XXXX 's XXXX. They stated they were no authorized to speak with me about the mortgage, because I was NOT on the mortgage. I was unable to keep up the mortgage payments on my own. My attorney attempted to speak with them, but to no avail. On XXXX XXXX, XXXX, my attorney forwarded a letter to Nationstar requesting a history of the loan. On XXXX XXXX, I received letters addressed to my XXXX and XXXX to me from a law firm, XXXX informing me of foreclosure proceedings with the auction of my home set for XXXX XXXX, XXXX. The letters were dated XXXX XXXX, XXXX, XXXX days after my attorney requested a history of the loan. I have been unable to get any response from Nationstar as to how it is I was never on any mortgage with them, they always refused to talk to me, and now they are foreclosing on my home against me on behalf of XXXX XXXX, who was only supposed to be handling the closing of the refinancing back in XXXX. It is my complaint that Nationstar and XXXX XXXX have engaged in certainly unfair, and perhaps unlawful, practices in regards to their handling of the mortgage. My deceased XXXX and I were mislead and deceived by Nationstar and XXXX XXXX. And, to add insult to injury, they have refused repeated attempts to communicate directly on this matter.
03/29/2016 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Loan modification,collection,foreclosure
  • CA
  • 92612
Web
XX/XX/2007, we were duped by B of A on the terms of a XXXX mortgage, which they " converted '' to a HELOC, effectively raising our mortgage rate by XXXX 20 %. At this point, XXXX effectually made our loan a " credit '', or " unsecured debt ''. The payment amount was unaffordable. We tried to obtain assistance, even enlisting our local Housing Assistance office. XXXX process, including threats of foreclosure and harassing us and our children at our residence, forced us into declaring a Ch. XXXX BK. Our court-approved repayment plan lists this B of A debt as unsecured debt, and it was discharged at the time of our successful completion of the repayment plan to the trustee. Despite this, XXXX sold the discharged debt to a " debt collection '' mortgage company, who sold it to another, who sold it to another, who sold it to yet another. We contacted our XXXX attorney via email ( prior to our discharge, when he was still bound by contract to act to protect us ), and he contacted the then-creditor who was harassing us. He informed us that they had stated that they had coded our discharge incorrectly and that they would rectify their error, so that our credit would not continue to be negatively affected. This did not happen, but by then our case was finished, and the BK lawyer stated that he would charge us his hourly fee, which we could not afford, to work for the correction he failed to ensure while we were retaining him. Since then, each ensuing company sent us monthly statements that were harassing in nature. Nationstar is the longest-standing, most intransigent of those who are causing us three years of ongoing financial and personal damages ( denial of credit, higher interest rates, and severely limited housing options, to name a few civil damages ). On top of this, we faced a XXXX in the midst of this situation. Notwithstanding, we paid off our Ch. XXXX plan and received our Federal Discharge of Bankruptcy. We have personally spoken to Nationstar 's representatives on no less than fifteen occasions, each of which has cost us upwards of three hours of time. We have been given a new name of the " Dedicated Loan Specialist '' to contact on EVERY statement we have received, but none has EVER remedied the error. We have WRITTEN, FAXED, and CALLED. We have been TRANSFERRED, REFERRED, and ADVISED on how to remedy our situation by providing our court documents, statements, and contact information. We can think of nothing left to do but the possibility of filing charges against our own lawyer AND Nationstar. We hope that this is not our only option. We have simply requested, and now would demand, that Nationstar relinquish its unfounded claim, and if necessary, instigate further actions against the seller of this unsecured, bankruptcy-discharged debt, and cease and desist its unethical harassment of us.
09/01/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • ID
  • 833XX
Web
My husband and I are in the process of divorcing. Our children and I remain in the home that he and I have a mortgage on through Nationstar Mortgage. Due to the debt to value ratio being severely upside down my husband 's lawyer advised him to file bankruptcy on the home. He refused to speak with the mortgage company. They called me and I informed them of our current situation. I asked them if there were any options available for me to be able to take over the payments and full ownership of the home. They provided me with a few options and informed me that because my husband had stopped paying the mortgage for the past 2 months that if I wanted to have any chance of saving the home I had to make up those payments as well as make the current payments. I let them know that as a stay at home mom who was just starting back into the work force I was n't positive that I would be able to do that. The representative told me it was the only way and that I would have to make XXXX {$750.00} payments for the next two months or the phone calls would n't stop. I told him I was n't comfortable making the commitment at that time on the phone but would think about it and get back to him. He continued to pressure me into setting up the payments before I got off the phone. I refused XXXX more times and his pressure continued and so to get off the phone with him I agreed with the intent to call back and cancel the payments. I called back before the first payment was due at the end of XXXX and said I could not afford the payments and asked for them to be cancelled. The XXXX payment was not processed. To my surprise on XXXX XXXX a payment for {$780.00} was processed in my checking account. I immediately called the mortgage company and informed them that the payment should not be occurring and that they needed to stop it because I had requested it to be cancelled and I did n't have the funds in my account. They said they could n't because it had already processed. I called the branch of my XXXX account and asked them to stop it and they said they could n't either. I 've spent a great deal of my time on the phone with the mortgage company requesting that the payment be returned. XXXX representative promised that it would be, another told me it would n't because I was behind on the payments and another disconnected my call when I asked to speak with their supervisor. The original agreed amount was to be for XXXX {$750.00} payments, XXXX the end of XXXX and the XXXX the end of XXXX. The payment the end of XXXX exceeded the agreed amount by {$30.00}. I am displeased with the dishonesty and manner in which this has been handled and I would simply like the money returned to me. The money that has been used to cover the payment now is the child support payments that are made and the account is still overdrawn by {$220.00}.
08/04/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • GA
  • 30741
Web
Earlier this year, I received notification from my mortgage company stating that their records indicate I have not paid my property taxes. Which I do not escrow these funds, I actually pay them directly to my city and county. At this time, I contacted them and told them, yes I did pay my taxes and I actually sent them copies of the canceled checks and even the county website showing that my taxes were paid before they were due. A few months later, I received another notification and I sent them the information again, and even called them. At this time the person I spoke with we discussed the map id # 's and it appears they had a house XXXX-doors down from me listed as my property. I asked him how this happened. The representative told me that Nationstar used a 3rd party provider to verify if property taxes were paid. I advised the person at that time, that I would send the proof in again to show that My taxes were paid. The property that owes taxes was XXXX XXXX XXXX XXXX, which is owned by my ex spouse. I even advised them that this house has NOTHING to do with me, I have never had any association with that property. They assured me they would get this resolved. On XXXX XXXX I went online to pay my mortgage and they have now added $ XXXX+ per month for escrow on my account. By this time, I was very unhappy I called them again and spoke with XXXX XXXX and explained everything to him. He told me to allow him 3- days to review. After 5-days I called him back and he advised me that they had the wrong map # associated with my house and that taxes were due. I then ask for him to call the tax office so we could discuss. We then called XXXX County Tax office and spoke with XXXX, she verified that I paid my taxes, and that I did NOT owe any taxes. I then explained to her that my ex-spouse had owed taxes on XXXX XXXX XXXX XXXX and they were linking those taxes to my property. She then advised me that in XX/XX/XXXX NationStar had paid the past taxes on his property. At that time XXXX from Nationstar asked XXXX to send him this in writing, showing that my property was current on taxes and has been. After XXXX hung up, XXXX then asked if he could have 3-more days to review this and see what recommendations he could make since they paid out {$1200.00} on an account that was not mine. He then stated they could add this to my account. I advised him absolutely not, these are not my taxes and how could a mortgage company want me to pay taxes that are not mine and that they paid out in error because of lack of competence in their own organization. Now after this ordeal I do not trust this company to not add these expenses that are not mine to my account. I have no faith in their integrity or their business practices. I am to the point of contacting an attorney to ensure that my account is handled properly.
05/06/2018 Yes
  • Mortgage
  • FHA mortgage
  • Closing on a mortgage
  • CO
  • 80126
Web
The complaint is about Wrongful Reporting of XXXX Resulted in More Taxes and Suffering. Mr Cooper had given wrong numbers on my XXXX ( Box 5, MIP ) for the years XXXX and XXXX, which resulted in more taxes to be paid. They ended up correcting the XXXX for both years, but that was not proactive on their end and took me several attempts to convince them that they gave me wrong numbers. During the conversation over the phone, some employees referred me to some bogus, not-real IRS laws that don't exist, and when I asked for a reference to those laws, they backed out and tried to change the subject, and ended up connecting me to a manager. I have been trying to amend my XXXX tax return, but the allowance I wanted to use for XXXX MIP deduction has expired and no longer available, which resulted in me overpaying taxes to the IRS that I can't recoup due to their delay in correcting my XXXX 's. I asked to be reimbursed, but they declined my request. I had to send too much time researching and trying to amend my tax return, but it ended up time and money consuming, and worthless due to expiration of MIP deduction allowance. They denied responsibility and refused to help even though it was their mistake. I think that might have happened to many people most of which don't know. They did tell me that they updated the IRS on my corrected XXXX 's and that was all they had to to. The main issue is that I had my closing around XX/XX/XXXX, where Closing Costs included advanced payments of MIP and else that I agreed to pay at the time. I got my XXXX for XXXX in XX/XX/XXXX and they included only about {$120.00} of MIP paid which I thought was accurate, then I got my XXXX for XXXX in XX/XX/XXXX, which had about {$1300.00}. By reviewing Closing documents from XX/XX/XXXX, I noticed that what Mr. Cooper reported for my MIP in XXXX XXXX was wrong. I had contacted them several time via email and even phone calls, but they denied my claims since they were sure their numbers were accurate. I had to ask to talk several people to over the numbers and insisted that the numbers were wrong, which they started to question but started referring me to IRS law that did not exist to justify their wrong reporting.I ended up asking for verification and references for those laws, and that's when they panicked because they were in violations of some laws. They asked me to allow more time to investigate AGAIN and ended up sending me an updated XXXX for year XXXX with MIP ( box 5 ) amount of {$3300.00}. I am not sure if they did that to others, but the way they received my claim and lack of seriousness caused me lots of frustration and over payments of taxes. They declined responsibility and want me to take the burden of their wrong doing, including my time, money and frustration. I can provide more documents upon request.
06/20/2018 Yes
  • Mortgage
  • VA mortgage
  • Trouble during payment process
  • CT
  • 06460
Web Servicemember
RE : Nationstar Mortgage LLC ( AKA. Mr. Cooper ) I purchased a home financed by a VA mortgage through NationStar Mortgage LLC on XX/XX/XXXX. When I received my first bill, I realized the amount was wrong, in that it was approximately {$200.00} too little ( Approximately {$1800.00}, should be {$2000.00} ). This {$2000.00} reflects my mortgage, and insurance, and taxes paid in escrow. I pointed this error out to NationStar immediately, and paid {$2000.00} towards my payment, as it should be. The error was in the amount calculated for taxes. I continued to pay my mortgage in the amount of {$2000.00} for the remainder of the year. On or about XX/XX/XXXX, I received a letter from the town of pending lien, that my taxes had not been paid. I notified NationStar, and was assured that it would be taken care of. On or about XX/XX/XXXX I was sent a follow up notice of pending lien, and I called the city tax-collector and confirmed that NationStar had not dispersed the taxes due. I again called NationStar, and they again assured me that it would be sent to their tax department to take care of and that I should not worry about it. On the date the lien attached, I called the city tax collector to confirm that the taxes had been paid. They told me the taxes had not been paid, and a lien would be in the mail the following day. I called NationStar again, and after 20 minutes on the phone, they apologized profusely and assured me that it would be taken care of. I received the Lien in the mail a few days later, and again called the tax collector, and again called NationStar, and was told the same thing again. To date interest of {$110.00} has accrued, a lien fee has gone on the public record of my house, attached to my name, and a lien fee of {$24.00} has attached, a total of {$1400.00} has gone unpaid in taxes, and I have over {$3000.00} in my escrow account with NationStar that they will not release to pay them. Today on XX/XX/XXXX, I again called NationStar, and was told that they called the tax collector, and the tax collector said nothing was due. I live in a city where the tax collector picks up the phone on the first ring, and can answer my questions in seconds. I have called personally called the tax collector 4 times, and they immediately are familiar with my address, and the exact amount due on unpaid taxes and the status of my lien. There is no scenario in which NationStar is being honest by saying they called the tax collector. There is only a small handful of employees in that office, and every time I've called the person answering the phone is not familiar with anyone from NationStar calling about this lien, although they are always familiar with the lien within seconds as if they have a clipboard in front of them with limited liens on property in this smaller city.
07/13/2018 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • FL
  • 329XX
Web
I am writing to you today so that I may receive some assistance regarding my mortgage with Mr. Cooper, previously known as Nationstar. I have two ( 2 ) complaints that I would like to seek some resolution with or at have least addressed. ( 1 ) In XXXX, I took part in the HAMP program. At this time, I had been divorced from my husband since XXXX, as part of our divorce decree I was mandated to seek financing that would remove him from the mortgage. I explained this to my Nationstar mortgage consultant who helped me obtain my HAMP. It was expressed to me that this could be accomplished, but that I would have to provide ; copies of the divorce papers, and that we would only use my income for this to happen. I also believe that my ex-husband had to sign a notarized statement stating that he no longer was responsible or had an interest in the said property. All of this was complied with. So, I was very shocked to find out last year that he was still listed as a co-borrower on my mortgage, and he was even more distressed than I. I dont understand how this can go both ways. Either he should have had to sign and show proof of his income also in order to be part of the program or he should have been removed. I dont believe you are legally able to modify a loan agreement and exclude a party. I would like his name removed as co-borrower. ( 2 ) HAMP, pay-for-success incentive program. I did receive a letter from Nationstar regarding the requirements for this program I had complied with all of the components of the program to receive the incentive. Basically, you need to be in good standing, not paid off the loan. However, there is also a document that need to be signed a form XXXX. Nationstar provided me with this form in XX/XX/XXXX. As the time approached to submit the form in a timely manner I was in daily contact with Mr. Cooper, because my ex-husband really wanted me to get his name off my loan ( as referenced above ). I brought this letter to my Mr. Cooper representative a. Because the deadline was approaching to submit the form, and b. Because I told him I would like to postpone the refinancing process, in order to collect the incentive. XXXX XXXX told me that I had already received any incentive that I had coming to me and that I should not submit the form. I am not saying that he was trying to deliberately misinform me but by relaying improper. information to me he in fact did. I know that Mr. Cooper records conversations so I would believe that they have this conversation saved. I would like to show by providing the amount of emails sent to me from Mr. Cooper and/or representatives of Mr. Cooper from late XXXX until XX/XX/XXXX, with no mention of this form XXXX or additional incentives available to me that they did not provide timely information regarding this program. Thank you
05/25/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 92040
Web
Our loan with XXXX was transferred to NationStar in XXXX of XXXX . My husband and I filed Chapter XXXX in XXXX of XXXX and from that point forward we were no longer able to make online payments and no longer received any communication or monthly statements even though the mortgage is not included in the XXXX XXXX . My husband and I are in the final steps of a REFI and were contacted by the Credit Bureau for a conference call with NationStar on Wednesday XXXX XXXX , XXXX . The call took place on Thursday, XXXX XXXX XXXX , where we were informed that we were a payment late for the last 3 years starting in XXXX of XXXX . I called NationStar the next day, Friday, XXXX XXXX , XXXX , and spoke to customer service regarding my Payment History and they told me that I didnt show any late payments, but there was a payment in suspense and I just needed to pay {$890.00} to get it out of suspense and my account would be up to date. My daughter was sick at school and I needed to get off the line so I just paid it so I could get my daughter, but I really didnt understand why there was a partial payment in suspense and why I had to pay almost {$900.00}. The next day, I pulled up my Payment History and I saw that the XXXX XXXX payment was not applied as a payment. This payment was put in suspense causing any payment thereafter to b e 1 p ayment behind to date. I called on Saturday, XXXX XXXX , XXXX , and customer service said I had to call back on Monday when the bankruptcy department was open. I called first thing Monday morning, XXXX XXXX , XXXX and spoke to XXXX XXXX and repeated what I had found. The XXXX XXXX payment was not applied as a payment and showed next payment due XX/XX/XXXX instead of XX/XX/XXXX . Once this is corrected, I will not only be current as I have always been, but a payment ahead because of the money that was held in suspense and the additional {$890.00} I paid to make up a full monthly mortgage payment. The customer service rep, XXXX , put in a request to the research department and I told her that this needs to be dealt with today. I am at the end of a REFI and this is the only thing holding it up. She said she can only place a request and state it as a priority. I have called every day since and my request has not been touched and I have even spoke with a supervisor named, XXXX and he said that they can not contact the Research Department via phone or any other way. I find this extremely odd for a huge company. NationStar is the one at fault for this error and needs to fix it in an expedited manner! I have been patient long enough and do not want to lose this REFI!!! This error should have been caught and fixed when the conference call took place with the Credit Bureau on XXXX XXXX , XXXX .
03/22/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • MT
  • 59601
Web
I believe Nationstar has mismanaged escrow, misappropriated payments and is in possible violation of Sections 6 & 10 of the Real Estate Settlement Procedures Act ( RESPA ). Mismanagement of Escrow Upon receipt of my Annual Escrow Account Disclosure Statement dated XXXX/XXXX/XXXX, I learned that in XXXX XXXX Nationstar made an extra annual payment for my home owner 's insurance, 6 months prior to it 's due date ; the annual payment was previously made in XXXX XXXX. In so doing, Nationstar plunged the balance of my escrow below RESPA required minimum equal to XXXX of total annual escrow disbursements. Prior to the receipt of the Annual Escrow Account Disclosure Statement, I was not notified of this untimely payment nor advised of the potential imposition resulting from the significant increase in my minimum monthly payment for XXXX ; an increase to compensate for their mismanagement. Of further concern is the projected annual disbursement for XXXX includes yet another annual payment for my home owner insurance in XXXX - this will make 3 annual payments for 2 annual premiums in a 12 month period. RESPA Section 6 My initial correspondence to Nationstar on XXXX XXXX, XXXX requested an explanation for the extra payment made from my escrow and why I was not previously informed. I requested a copy of the invoice from the insurance company for that extra payment and wanted to know what effort was made by Nationstar to validate those charges prior to making that extra payment. I also requested the name of the person managing my escrow. My request was acknowledged XXXX XXXX. After hearing nothing, I sent a 2nd written request XXXX XXXX, XXXX, a XXXX request XXXX XXXX, and a XXXX on XXXX XXXX. It has been more than 60 days and Nationstar still has not complied with my request. This is in direct violation of RESPA Section 6. Misappropriation of payments Nationstar records the last payment on my account was received XXXX XXXX, XXXX. They do acknowledge my payment of XXXX XXXX, for the month of XXXX, but it is not allocated to my account. In addition my payment for XXXX sent on XXXX XXXX is still not acknowledged as being received. Regarding this matter I have corresponded on 4 separate occasions : XXXX XXXX and XXXX XXXX, XXXX and XXXX. I have also provided Nationstar with Proof of Payment from my bank. My payments are sent electronically. In addition to being in violation of RESPA, these actions represent a significant breach of consumer confidence. My hope is that Nationstar will repair this breach and work to rebuild trust with this consumer. I do not relish having to manage the company whose primary role is to manage my mortgage and escrow. This is my home that 's on the line. It is my credit being victimized. It is the future financial security of my family at risk.
02/04/2016 Yes
  • Mortgage
  • VA mortgage
  • Loan modification,collection,foreclosure
  • NC
  • 28547
Web Servicemember
I started my Deed In Lieu of Foreclosure in XXXX of XXXX. After several attempts to contact the bank and being told that the missing paperwork letter that we received was automatically sent out. On XXXX/XXXX/XXXX, we were assigned our lone specialist, XXXX XXXX. On XXXX/XXXX/XXXX, we called and spoke with the customer service representative, XXXX, who told us that the paperwork should have been sent within the first 48 hours but the system showed that the paperwork was not sent until two weeks later. On XXXX/XXXX/XXXX, was transferred through XXXX representatives until XXXX answered his phone. He stated that XXXX. appraisal, containing fair market value and specific details of the home including being permanently affixed to the ground, was completed and was only waiting on the title. XXXX/XXXX/XXXX XXXX had received the title and stated that he " found everything we needed to clear title. '' XXXX/XXXX/XXXX, attempted and failed to contact XXXX, left a message. XXXX/XXXX/XXXX, spoke with deed in lieu department who is leaving a message for XXXX to call. XXXX/XXXX/XXXX, we were notified that a survey needed to be done and the VIN number was needed. XXXX/XXXX/XXXX we were told that the final paperwork was being prepared. XXXX/XXXX/XXXX, called but could not reach XXXX, left message and emailed to notify that I could no longer afford to make the mortgage payment because I had returned from deployment and was no longer receiving extra pay. XXXX/XXXX/XXXX spoke to XXXX who said he spent request to attorneys on XXXX/XXXX/XXXX. XXXX/XXXX/XXXX called and could not get in contact with XXXX, was given Manager 's POC. XXXX/XXXX/XXXX called for update, Spoke to XXXX XXXX, who could not locate XXXX. Received phone call on XXXX/XXXX/XXXX from bank asking if I had any questions about my loan, after being asked the status of my Deed in XXXX, I was told my application was denied because of a failure to resolve the title and a letter was in the mail that stated the specific details. XXXX/XXXX/XXXX, called to get more details because the letter had not come and was informed that the letter was never actually sent. Spoke to XXXX XXXX about my case and was told that the attorneys notified them that they need paperwork from the county stating the home is affixed to the ground at the beginning of XXXX. No request for the information or contact of any kind was sent to me. Requested to have a copy of bank notes on the account sent to me via email and was told they could not send me notes on my account. The request was denied XXXX/XXXX/XXXX. Due to the home being undergoing the Deed in Lieu process, being unable to sell or rent, the home has been place in an abandoned status and the insurance company has dropped the insurance requiring the bank to charge me fees for insurance while they prolong the process.
03/25/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • NY
  • 12205
Web
I, XXXX XXXX residing at XXXX XXXX XXXX, XXXX, New York XXXX hereby states for the record with the Consumer Financial Protection Bureau that Nationstar Mortgage LLC and any predecessor as servicer to a mortgage attached to XXXX XXXX XXXX, XXXX, New York was handled abusively during a numerous modification processes. Nationstar Mortgage LLC has assigned a foreclosure process pertaining to a note and mortgage originally procured with XXXX XXXX Mortgage in XXXX with XXXX XXXX XXXX as master servicer to a New York XXXX law firm for foreclosure. There are several criteria established that proves that the entire transfer of the note and mortgage were fraudulent, along with an original foreclosure filing in XXXX where I was never personally served. The fact that it took nearly five ( 5 ) years after this initial filing for the legal entity to re-file the original complaint is highly suspect that the note and mortgage are not in any legitimate position to foreclose. I was approached by the mortgage servicer on at least XXXX XXXX XXXX XXXX occasions with a modification pre-trial arrangement, all of which resulted in a declination by the servicer. There was never a legitimate reason given for the modifications being declined. The collection processes were abusive at all levels against all Fair Debt Collection Practices Act guidelines to remedy a debt. The real estate meltdown highly affected my property valuation in XXXX through XXXX, all of which should have been taken into consideration during the modification process, mostly due to the fact that the ultimate responsibility to make the debt whole to investors would fall upon the taxpayers of the United States. Real estate securitizations have become an area that is under attack for using fraudulent means to an end for the American banking institutions. The original note was fractionalized whereas there are multiple owners located in several securitization trances. The note and mortgage were split on a level XXXX forensic on public record by MERS, and once again by XXXX XXXX XXXX Corporation as the note was positioned into XXXX XXXX XXXX XXXX several years after the securitization trust was closed in XXXX. I will take this matter to an administrative court to offset the foreclosure action in New York XXXX if deemed necessary. However, the letter attached to my submitted modification state on record that I am willing to re-modify the existing mortgage or sign a new mortgage if there is a considerably reduction in principal and interest rate. I also request that the Consumer Financial Protection Bureau to monitor the entire modification process that I have submitted to evaluate if Nationstar Mortgage LLC is operating within the amended FDCPA guidelines on modification/foreclosure workouts as of XXXX XXXX, XXXX. ( GUIDELINES ATTACHED )
04/30/2015 Yes
  • Mortgage
  • Other mortgage
  • Settlement process and costs
  • CA
  • 92253
Web Older American
XX/XX/2014 I was approved for a FHA XXXX modification and a KEEP YOUR HOME CALIFORNIA REISTATEMENT GRANT. I was sent a copy of the approval, monthly payments that I would be making, interest of 43/4 and was waiting to receive the loan docs. On XX/XX/2014 I had already made two trial payments and was informed by the loan servicer that my loan docs were sent to me by mail, I also received a phone message that my KYHC file was being closed because my loan servicer had opted out of giving me a loan modification because I had not provided them a document that had been requested and I no longer had a loan modification. I contacted my loan servicer and was assured that I no document was missing and my loan modification was secure and that KYHC had opted out and would not be offering any financial assistance to reinstate my loan. I tried to explain to KYHC that I did have a loan modification but KYHC refused to contact my loan servicer and sent me an email that when I start making more money I could reapply for assistance. This information was false, once my loan modification docs are signed KYHC will not offer a home owner assistance. I recently filed a complaint against KEEP YOUR HOME CALIFORNIA with the California XXXX and again I questioned my loan servicer who still maintains that they did not opt out of accepting financial assistance.. KEEP YOUR HOME CALIFORNIA addressed my claim but the story has changed slightly. They maintain that an opt-out document was received from my sevicer and that an opt out can be decided for no reason or any reason. I want to also state in my claim that my loan servicer treated me just as bad. A {$35000.00} balloon payment was never stated or was addressed when I received the preliminary approval for the FHA HAMP loan .I wanted the fees explained and asked why this was never mentioned. My loan servicer refuse to discuss the balloon payment or itemize the amount I was being charged. A debt counsler that I had been assigned to called my loan servicer and a three way conversation was held. The request again was made to itemize the {$35000.00} and the servicer agreed. I was then told that the late payments added up to {$22000.00} which I already knew and that the rest were fees. I got nothing. I than received a letter from my loan servicer that due to my inquiry an adjusted fee was discovered and now my balloon would be {$37000.00}. New loan docs were mailed to be signed and notarized again. Also, soon after my first mortgage payment I was informed that my new payment would now be {$79.00} more due to a rise in taxes. My loan servicer decided the value of my home would jump from {$140000.00} to {$190000.00} and was well aware that my taxes had been hiked. So you see I have been treated very bad and both of these agency are pointing the finger at each other.
01/09/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • AZ
  • 85208
Web Servicemember
I have owned my home for 15 years and now face foreclosure auction on XXXX XXXX because my mortgage company Nationstar has not given me an opportunity to cure my missed payments. I missed payments because I was involved in a bad car accident that kept me in the hospital for months and out of work for a year and a half. Now that I have steady income coming in from XXXX and VA benefits I am in a place where I can make a fair payment but Nationstar has not been willing to consider me for a modification or restructured loan that would help me fix this problem. The company changed their name to Mr. Cooper and claims that they are a community based lender that wants to help. I am here to tell you that is not true. I am being overwhelmed with junk fees and legal fees and their agents have not been willing to help me get considered for a permanent option to save my home. This is very stressful and disconcerting. I refinanced my loan in XXXX XXXX right before the market crash with XXXX XXXX XXXX XXXX I later found out that the owner was indicted for mortgage fraud and this company went belly up so the loan was transferred to XXXX and then eventually went to Nationstar. At the time I was a XXXX XXXX at a XXXX XXXX ( had been in this line of work for 25 years ) and there were no financial issues. Then I was involved in a bad car accident in XXXX and ended up in the XXXX. I was XXXX for three months and then had 6 months of XXXX while dealing with the XXXX XXXX on my XXXX. I was essentially out of commission for 18 months and due to missing so much time my company let me go from my $ XXXX a year job. That was a tough time for me and I ended up defaulting on my mortgage. I am currently on XXXX XXXX and monitored by the VA doctors. I was eventually able to get approved for my XXXX XXXX and also my VA benefits and attempted to get back into good standing with my mortgage. However, Nationstars agents demanded that all past due payments be reinstated in order to save my home from foreclosure. I can make a fair payment but am not able to reinstate the loan. I feel that the loss mitigation department at Nationstar/Mr. Cooper has denied me access to government and internal programs that should be made available to me. I wanted some type of modification or restructured loan so that I can fix this problem, but their agents have claimed that there are no permanent options. I have been sending in payments in order to show good faith and Mr. Cooper has been accepting them, but at the same time they have set a foreclosure sale date of XX/XX/XXXX I believe this is known as dual tracking. I want and deserve a permanent option. I want and deserve an affordable plan and payment on my mortgage so that I can get out of foreclosure and have the comfort of knowing my house is not going to be taken from me.
04/17/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • GA
  • 30331
Web Older American
On XXXX XXXX, XXXX, we incurred a financial obligation when we purchased our home located at XXXX XXXX XXXX XXXX XXXX, XXXX, GA XXXX for the amount of {$400000.00}. The loan was evidenced by a Security Deed, '' naming Freedom XXXX as the " Lender '' and XXXX XXXX XXXX XXXX , XXXX ( " XXXX '' ) as the " grantee, '' or beneficiary, of record acting solely as nominee for same.Sometime thereafter, a company named XXXX XXXX XXXX XXXX to service our XXXX began to experience financial difficulty and had problems meeting our monthly loan obligation. As a result, on XXXX XXXX, XXXX, entered into a " Forbearance Agreement ' with XXXX XXXX XXXX whereby we agreed to make monthly installments in the amount of {$2500.00} starting XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX. We began making the payments as agreed ; however, after making our several payments, we received notice of assignment from XXXX XXXX XXXX advising that XXXX XXXX XXXX XXXX , XXXX would now take over our loan.We contacted XXXX XXXX XXXX XXXX , XXXX in effort to continue our " Forbearance Agreement '' payments but XXXX XXXX XXXX XXXX XXXX XXXX refused to honor the agreement and began to send us letters threatening foreclosure. Thereafter, on XXXX XXXX, XXXX, a subsequent assignment was performed by XXXX transferring the security deed to U. S. Bank XXXX XXXX. Then on XXXX XXXX, XXXX, MERS performed another assignment to XXXX XXXX, XXXX. The assignment to XXXX XXXX, XXXX is the last and final assignment in the record. U.S.Bank National Association XXXX XXXX, XXXX would honor the above mentioned forbearance agreement and have absolutely refused to give us a loan modification. On or about XXXX XXXX, XXXX, we forwarded to U.S. Bank a Qualified Written Requests ( QWRs ) requesting that U.S. Bank provide, us with ( 1 ) A complete audit history from alleged loan origination, showing the dates payments were applied, and to what internal accounts ( i.e. principal, interest, suspense, escrow, etc. ) payments were applied ; ( 2 ) A complete and itemized statement of all advances or charges against this account ; and ( 3 ) A complete and itemized statement of the escrow for this account, if any, from the date of the note origination to the date of your response to this letter. ) We have reason to believe that our loan account had been improperly serviced in that credits for payments made by us had not been applied to our mortgage loan account and that we would not have been in default if we had received all credits for the money we had paid on our mortgage loan account. U. S. Bank National Association did not respond to the QWR, took no responsive action and undertook no investigation into the issue raised by the QWR. Despite all of our efforts to get a loan modification, on XXXX XXXX, XXXX U. S. Bank National Association foreclosed our home.
08/05/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • MS
  • 38671
Web
My home loan was transferred XX/XX/XXXX .I did not receive any written notice from the new mortgage serviced XX/XX/XXXX. After several calls in XXXX and early XXXX, I finally got an agent to give me my new account number. On XX/XX/XXXX, I witnessed a gentlemen opening my mailbox.I immediately asked him why was in my mailbox .The gentlemen refused to identify himself and stated " the bank '' sent him to see if the home was vacant and the property was in foreclosure. I informed him my home was not in foreclosure and to please leave my property, he refused to leave sitting in his car and I called the police to ask him to leave.The following day, I contacted the new servicer and spoke to XXXX agents, all of which stated they did not send this gentlemen to my home ( who refused to give his name or company he was representing ). On XX/XX/XXXX, I arrived home and there was a XXXX XXXX in my driveway with XXXX gentlemen, sitting inside.I parked in front of my home and called the police.The gentlemen when question by the police said they were from the mortagage company, again not identifying themselves.The following day, I called the servicer back and was told again, my loan was not in default or foreclosure.The agent on this call state he would send a letter to the company 's perservtion dept, also informing me I probably would not get a call back. On XX/XX/XXXX, I attempted to speak to someone that could explain to me what the stars of my loan and why were individuals coming to my home. XX/XX/XXXX, I was informed by an agent that a XXXX party inspector was sent to inspect my property XX/XX/XXXX and XX/XX/XXXX and the inspector sent out in XXXX stated my property to be vacant ( despite payments being made, well manicured lawn, and very apparent to be lived in. I finally started receiving monthly statements ( after XXXX request ) and saw additional charges on my statement.Again, after numerous calls for clarfication of these charges and still unanswered questions. XX/XX/XXXX, I mail a letter via usps for answers. I received a response from the servicer a little after 30 days stating my loan was and never be in default or foreclosure with them. XX/XX/XXXX, I found out my electric bill account was " finaled out '', I cleared that situation up. On XX/XX/XXXX my gas was cut off and my account " finaled out '', I was informed by a gas representative that someone from my mortagage company attempted to get the gas in the mortagage company name. On XX/XX/XXXX, I received a letter from my homeowner insurance company stating, my homeowner policy would not be renewed in XX/XX/XXXX because my home has been documented as vacant. Again when I call the servicer to find out what is going on, I 'm being told they did not make any of these calls to the utility companies or my insurance company. XXXX
12/18/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • TN
  • 37013
Web
Purchased a home in XXXX was given a subprime loan ( I was not informed that it was a sub prime loan. ) The builder representative introduced us to the lender broker ( targeted ). In late XXXX the original lender went out of business and as a subsidiary of XXXX XXXX it became part of XXXX XXXX XXXX during the merger. In XXXX Bank of a XXXX began foreclosure action. I continued paying monthly payment while trying to dispute the foreclosure activity ( the balances on the paperwork were incorrect and did not match my payments XXXX. In XXXX of XXXX, XXXX XXXX XXXX refused to accept any more payments from us. However, XXXX XXXX XXXX suggested we request a modification. I was in the the modification process from XXXX to XXXX and never given a modification. During this time my husband sought to file bankruptcy in XXXX. While is the bankruptcy attorney 's office, the foreclosing attorney 's office was called on speaker phone in our presence. The clerk stated that there would not be a foreclosure because there was missing paperwork. In XXXX XXXX XXXX XXXX sold the loan to XXXX and I attempted to request a modification and XXXX would not allow me to apply. In XXXX XXXX, I contacted TN XXXX office hoping to get some help. I provided basic modification paperwork to the assistant attorney general, and he contacted the bank. I also informed him that my pending foreclosure was not properly documented and my cases resembles the cases presented National Mortgage Settlement, he stated since my home did not foreclose it was not member to the settlement. I did not get a modifcation with XXXX and they moved forward with foreclosure. The prevent the foreclosure I submit a legal action in XXXX XXXX XXXX XXXX ) which was dismissed due to I did not present a claim or relief properly. The merits of my cases were not reviewed. However I did learn of a fraudulent assignment on my note were there are XXXX different dates, robo-signed, and the perjury line is crossed out by the notary. Currently, I am in appeal of a XXXX, which the issuers do not have standing due to the fraudulent assignment. I am concerned that the issue of the fraudulent assignment and not mention the missing assignments will not be heard in court. The bank attorneys are doing everything in their power to overlook the bank failures. As a consumer, I have found little to no assistance with my case. In other states such as MA and MI the XXXX leaders have be much more proactive. The principle, the broken chain of title is illegal and must be addressed. The banks have been allowed to perform injustices to consumers and as a consumer I have been placed at the mercy of the bank to do the right thing. As a consumer I have not been given any recourse to correct or resolve the injustices performed by the banks with regard to my mortgage.
05/27/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • IL
  • 60626
Web
Starting in XX/XX/XXXX , I attem pted on a few occasions to refinance my existing mortgage with Nationstar Mortgage, the servicer to my existing note, held by XXXX XXXX . I was having difficulty maintaining paying the mortgage on time, and although I was not in default or even behind in payments, I wanted to see if I qualified for the HAMP or HARP programs. I reached out first to a counselor at the Making Home Affordable website, hosted or run by XXXX XXXX / XXXX XXXX and engaged in a conference call with NationStar that same month. I was informed by Nationstar that due to my experiences to date, I was eligible for home modification under HAMP. I proceeded to apply for HAMP by the deadline of XX/XX/XXXX . I was subsequently deni ed by Nationstar st ating I did not meet eligibility requirements, directly contrary to prior conversations. In fact, the Making Home Affordable counselors at XXXX XXXX did not understand their response either. I was then asked to participate in HARP -- Nationstar st ated that I was eligible for HARP but needed to wait until XX/XX/XXXX as I had one la te payment on file and needed to be on time with payments for a year. I then reapplied in XX/XX/XXXX , had a loan counselor at Nationstar look at my note, my current obligations and stated I qualified and locked me into a rate. They performed an inspection of my property and then I got no communications from them since. I had to contact the company several times and received no further communication. About two wee ks after my attempts to contact them, I got a letter from Nationstar stating my property was unacceptable to refinance. When I inquired further, I found out that Nationstar stated my mortgage note was for a cooperative property and they do not refinance cooperatives. However, since my initial experience in late XX/XX/XXXX through this statement of theirs in XX/XX/XXXX -- they sta ted ( a ) I was eligible for HAMP and HARP. I went throug h two successive evaluations, credit report pulls, and evaluations only for them to state they do not refinance cooperatives. They are a mortgage lender, they are my servicer and they knew for this entire time my property did not qualify but never informed me of this. This is not only deceptive but is grossly negligent and harmed me as a consumer. This is not the first time I had difficulties with Nationstar and I have already filed a complaint with the Texas State Attorney General and will also be doing so for the State of Illinois. Nationstar should not be allowed to operate managing servicing of loans without penalt y due to this gross negligence. I will be contacting all federal agencies and credit reporting bureaus to report these misdeeds. Thank you in advance for your assistance.
10/19/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 91324
Web
I have a deed of trust been service by XXXX and the investor XXXX XXXX around XXXX 2016 XXXX informed me the deed of trust it will be transfer to Nationstar Mortgage, This suddenly transferring of the Service it sounds to me a bit strange. When I started to ask XXXX for the XXXX payments I did on the deed of trust did n't reflect the correct balance. So I did send A QWR to XXXX Mortgage and Nationstar Mortgage dated as XXXX XXXX 2016 thru XXXX mail, XXXX answered it partially However Nationstar advised me on a letter they will have a full Answer by XXXX XXXX 2016.However up to date I have n't received anything on regards which it makes Nationstart Mortgage violated under RESPA due to the servicer 's noncompliance I 'm entitle to damages not to exceed {$2000.00}. I received instead from Nationstar Mortgage an Monthly Payment statement for the Month of XXXX demanding payments for XXXX and XXXX 2016, I called Nationstart I spoke with a Supervisor name XXXX employer id XXXX I asked her about this How come Nationstar Mortgage does n't answer my QWR and instead after the deed of trust got transferred from XXXX to them " You are demanding payment I was not aware for the month of XXXX 2016 '' .She could n't answer me. I made aware her to note it my account I will make payment for the month of XXXX forward which I did it also I will make for the month of XXXX which I already made.However NationStar have chose to keep ignoring my QWR and instead they sent me XXXX letters XXXX from XXXX XXXX and another XXXX from XXXX XXXX thru certified mail demanding payment for the month of XXXX and XXXX called Nationstar Mortgage I demanded to speak with a Manager on this matter I spoke with XXXX XXXX whom asked me to have payment proof for the month of XXXX 2016, I told him first Nationstar Mortgage need to answer my QWR and its already violating for non compliance and I been owed by them {$2000.00} also I told him he needs to put a note on my account I would report this matter to the CFPB and I would add another violations done by this Alleged servicer as Unjust Enrichment, Assigning themselves the title of Servicer, '' servicing the deed of Trust instead to be assigned by the investor XXXX XXXX. I have to noted for the record I 'm attaching an email received from XXXX XXXX the investor as XXXX XXXX 2016 showing XXXX XXXX as my current Servicer and not as Nationstar Mortgage has been stated on the letters before Affirming they are the Current servicer on this deed of trust having these type of contradictory documents I can assume I been mislead and fraud on this deed of Trust by XXXX XXXX and Nationstart Mortgage. I would like to have a US Regulator to look into my matter and to stop any late charges or report of any credit on this deed of trust to credit the agencies until it gets clear.
01/07/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NC
  • 286XX
Web
To whom this may concern, my name is XXXX XXXX. My girlfriend, XXXX XXXX and I live in XXXX, NC. We have a Sale Date on our house on XX/XX/XXXX. We have been going round & round with Nationstar Mortgage ; who has turned into XXXX XXXX XXXX, since XX/XX/XXXX. We tried repeatedly to get a mortgage modification for months and finally received one in XX/XX/XXXX. We made our 1st payment on the modification and 2 days before our 2nd payment was due, we received a letter stating that there was a signature missing on one of the pages. They were going to send me the page that hadnt been signed and told me not to make our 2nd mod. payment until the error was corrected. That is where the nightmare with them started all over again. I continue to have the same problems & issues with Mr. Cooper as I always did with Nationstar. I have sent 2 ( two ) complete RMA Packages to them and its always the same old thing ; didnt receive, pages missing, can you resend, etc. 1024.41 ( b ) Receipt of Loss Mitigation application - A servicer shall exercise reasonable diligence in obtaining documents and information to complete a loss mitigation application. They have now scheduled a notice of sale for XX/XX/XXXX. We have done everything over & over to try and avoid this from happening again but they seeming are steering our property into foreclosure for what I feel is their own monetary gain and total disregard for us losing our home that we love. Violation of The Real Estate Settlement Procedures Act ( Regulation X ) XXXX Loss mitigation procedures. The Consumer Financial Protection Bureau established rules to protect mortgage borrowers from costly surprises and runarounds by their servicers. How is it that we are in foreclosure again when we have been sending and resending paperwork in to get the modification reinstated that got off track because of one missing signature? XXXX ( g ) Dual Tracking is prohibited. Servicers can not start a foreclosure proceeding if a borrower has already submitted a complete application for a loan modification or other alternative to foreclosure. CFPBs mortgage servicing rules ensure that borrowers in trouble get a fair process to avoid foreclosure, borrowers shouldnt be surprised by the start of a foreclosure proceeding until they have had time to explore all available options. They now tell me there is nothing they can do to postpone the sale date or modify the loan. Mr. Cooper Mortgage continues to violate the Dodd-Frank Consumer Protection Act. They have dual-tracked my mortgage while avoiding an opportunity to work out something rather than foreclosure on us. Please help us postpone the sale date of XX/XX/XXXX. We would be devastated if they were allowed to foreclose on this property. PLEASE HELP!!! XXXX XXXX & XXXX XXXX XXXX XXXX XXXX XXXX XXXX
10/02/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • IL
  • 600XX
Web
Mr. Cooper my mortgage company is saying that I have missed payments on my mortgage, however, I am up to date on my payments. I have spoken to 3 different representatives and each of them keeps telling me they are looking into it but no one gets back to me. At one point my mortgage showed due for the XXXX payment, and then once they appeared to start looking into this it is now showing due for the XXXX payment. Then, I received 2 letters telling me that my account is due for my XXXX payment and threatening foreclosure. I left 2 messages today for one of the representatives on the letter-XXXX XXXX and still did not receive a call back. I called again and spoke to another representative XXXX XXXX in the same department as the other representative who told me that the problem has been fixed and that I am now due for my XXXX payment. I have gone through all my statements all the way back to XX/XX/2018 and can prove that each payment has been made and I should be due for the XXXX payment. I spoke to a customer service rep a few weeks ago, who agreed with me that I should not send in my XXXX payment until this is resolved so that Mr. Cooper does not get confused in trying to resolve this issue. One of the reps told me the reason they are confused about my payments is because I have been making partial payments. I explained that I spoke to a representative several months ago who told me that I could go on their website and click on the " Make a Partial Payment '' button and make my payments that way. It says, " We understand that sometimes you are only able to make a partial payment. But keep in mind, you need to make your payment before the due date. '' This is what I have been doing since my paycheck is not enough to cover our entire mortgage payment. Our payment amount is {$1700.00} and I have been paying {$1800.00} a month. If their computer system can not handle customers making payments like this then they should not offer this option on their website. I have attached my bank statements all the way back to XXXX showing my payments. Below are the dates and amounts of each payment and which payment these amounts have paid. XXXX pmt- {$1800.00} debited from my account on XXXX XXXX pmt- {$600.00} debited XXXX, {$500.00} debited XXXX, {$700.00} debited XXXX = {$1800.00} XXXX pmt- {$600.00} debited XXXX, {$700.00} debited XXXX, {$500.00} debited XXXX = {$1800.00} XXXX pmt- {$600.00} debited XXXX, {$600.00} debited XXXX, {$600.00} debited XXXX = {$1800.00} XXXX pmt- {$600.00} debited XXXX, {$600.00} debited XXXX, {$600.00} debited XXXX = {$1800.00} XXXX pmt- {$600.00} debited XXXX, {$600.00} debited XXXX, {$600.00} debited XXXX = {$1800.00} XXXX pmt- {$500.00} debited XXXX XXXX {$600.00} debited XXXX, {$700.00} debited XXXX {$1800.00} XXXX pmt- {$1800.00} debited XXXX
07/13/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • AZ
  • 86301
Web
This was sent to Nationstar Mortgage on XXXX/XXXX/2015, and to date I have received no response. Attention Nationstar Mortgage Customer Service : Subject : Loan Number XXXXXXXXXXThis is a " qualified written request '' under Section 6 of the Real Estate Settlement Procedures Act ( RESPA ). I am writing because : My loan was recently transferred from XXXX to Nationstar Mortgage effective XXXX XXXX, 2015. The loan was set up as a bi-weekly payment through XXXX at no additional charges to me, the customer. In addition, my next scheduled payment was due on XXXX/XXXX/2015. I received an email welcoming me to Nationstar and requesting that I register online to view my account. After registering online with Nationstar, I noticed my account 's next scheduled due date was pushed out to XXXX/XXXX/2015, my loan was no longer set up as a bi-weekly payment but rather was now on a monthly payment schedule, and my automatic payment was no longer in place. I called Nationstar customer services and was told that Nationstar does not support bi-weekly mortgage payments. After asking to speak with a customer service representative, of whom I spoke with both XXXX and XXXX, I was told the same thing, that Nationstar does not feel the term of my loan was altered in any way. I was also told that I could sign up through a third party vendor called XXXX XXXX at a cost to me, and they could provide the bi-weekly payment processing. I explained to both XXXX and XXXX that if I was not paying for a bi-weekly mortgage before, why should I have to start paying for XXXX now that my loan is serviced through Nationstar. I have attempted several times to work with Nationstar to resolve the bi-weekly payment situation with phone calls to Nationstar 's customer service department. However I was told that there is nothing Nationstar can do to correctly process my loan as a bi-weekly payment without an additional fee paid by me, which I am unwilling to do, because my loan prior to Nationstar handled the bi-weekly payment schedule without any fees. In addition, when a loan is moved from XXXX service provider to another, the automatic payment processing should also be properly converted over. Asking the customer to re-set up the ACH processing is minor, but the conversion to the new provider should be seamless. I can be reached at ( XXXX ) XXXX day or night in case a customer service representative wishes to contact me. I understand that under Section 6 of RESPA you are required to acknowledge my request within XXXX business days and must try to resolve the issue within XXXX business days. This correspondence is also being sent to : United States Department of Housing and Urban DevelopmentOffice of RESPA and Interstate Land SalesXXXX XXXX XXXX, XXXX, XXXX XXXX, XXXX XXXXSincerely, XXXX. XXXX XXXX
10/05/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • TX
  • 75070
Web
I recently experienced hail damage on my roof in XXXX when a storm came through XXXX. I filed a claim with XXXX XXXX on XXXX/XXXX/XXXX. After the adjuster came to the house a final report was completed and a check was issued and mailed to me. Per my instructions, I forwarded the check in the amount of {$6100.00} to my 2nd lien holder ( XXXX XXXX ) for endorsement after a couple of weeks of waiting, I called in to check status and was told that my mortgage had been service transferred to XXXX XXXX XXXX ( " XXXX '' ) and that they had forward the check to them for endorsement. After waiting a couple weeks for the transfer to take place I started calling XXXX to check status. Day after day, week after week, they continue to tell me that they were still receiving mail from XXXX and that they had n't received the check. After two months of waiting, XXXX advised that it appeared the check was lost and that I should have XXXX reissue a new check. As such, I contacted XXXX and they put a stop check on the original check and reissued a new check. On or about XXXX/XXXX/XXXX, I received the new check and sent it overnight directly to XXXX for endorsement per their instructions. I followed up a week later to check the status of the check, and was advised it was still in processing being endorsed and it should be completed within 2-3 business days. On or about XXXX/XXXX/XXXX I followed up a week later and was told the proceeds had been wired to Nationstar, my 1st lien lender. So I called Nationstar, and was told they had not receive any proceeds and that they did n't even accept wires. I called back into XXXX, each time holding anywhere from 10-30 minutes for a representative. This time, I reached XXXX ( ID XXXX ) who advised that a check had been sent regular mail to Nationstar on XXXX and I should give it 5 business days to arrive. After waiting a week, I called Nationstar, and of course they had not received it. I called again a few days, later, still no luck. Finally, today on XXXX, after calling both companies twice to check status, I finally got XXXX ( ID XXXX ) at XXXX to do more research and tell me that they had sent the check via XXXX on XXXX to Nationstar. I confirmed the tracking number online and confirmed that XXXX XXXX of Nationstar had signed for the package. It has been almost three months since the first check was issued, I still have no proceeds, I have had to reschedule the roofers twice, I have sustained additional damage to my interior due to holes in my roof and the subsequent rain storms that are now not accounted for in the adjusters report. I am beyond frustrated and desperate to get this resolved, but have no way to get any help and each servicer just keeps pointing the finger at the other. I have no other ideas other than to ask the CFPB for help.
09/27/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 91354
Web Older American
I wanted to add my original contract to my complaint. Showing my payments were XXXX no taxes and no ins. We took out an earthquake loan with XXXX. After several years turned it over to ALS. Who after several more years turned it over to Nationstar. The loan did not include Insurance and taxes. My XXXX Mtg holder paid that. XXXX was a XXXX loan. Everything was fine until Nationstar took it over and opened up an escrow. I kept telling them someone else paid taxes and ins. but it did n't matter. About the same month they took over I completed a form so they would not pay insurance and taxes. I faxed it back the same day I got the form in XX/XX/XXXX the same month they started receiving my payments. Then I faxed it again. Then some time later I faxed it a third time. Each time I faxed it I had to send them the orginal with my signature on it. They said they would not just go with a fax. I told them again and again that XXXX was my payment that cover principal and interest. They insisted opening an escrow account, takeing part of my payment, part of the XXXX and placeing into an escrow acct. This would leave my payment short and they then said I did n't make the payment. This went on for 3 years. They kept telling me I was late and payments were due. All along I paid the whole XXXX and no payments were late. They added late payments onto my account. They told me I had to pay XXXX which I did above and beyond my payments. Then I paid more money above and beyond my payments, which I did. Then the company wrote me a check, then again, and again. I guess they found out I was not supose to have the taxes and insurance taken out and started refunding the money in my escrow acct. Instead of putting the back with my payments. All along telling me I was not makeing my payments. I sent them back XXXX checks in the same amount of the checks they sent to me. I called and explained. what the checks were for. They still have me late on my payments of over {$1500.00}. No one of any importance will talk to me ( anyone that could correct the problem ) Everytime I telephone I get a different person, they are on a rotory line. This problem will never be corrected. I 'm trying to get it corrected so I can refiance with the people I bank with. They said as soon as I get my credit score up they will refinance. They say they know all my payments were made and on time because I made the payments thru them. But they said they cant turn in a payment application until my credit score is raised. My credit score will not go up until Nationstar corrects the problem they caused. I can reduce my interest rate but not until Nationstar corrects the problem. I will attemp to attach the documents, Im not real good on the computer. My payment is XXXX but my recent payment coupon said {$3000.00} is due.
05/04/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • SC
  • 29605
Web
In XXXX of this year I started to receive letters from the mortgage company stating that I was in default on my loan and the terms of the re modification agreement ( Which I can add the scans to this later ). I contacted them to find out how the funds that they had received that I had been sending since XXXX and them placing them in a suspense account were being used because there was a charge of almost a loan payment from the first foreclosure the company tried to initiate ( which my understanding of the HAMP ) they are not supposed to be doing that. So when I noticed it on the bill I contacted them and was informed by an agent of their customer service that the amount I was inquiring about could be paid then or at the end of the loan. So it was not paid because I informed him I would rather it be placed at the end and he stated that was fine. Since XXXX since full payment was not sent on the XXXX even though the contract is supposed to allow me til the XXXX to pay before it is late, these funds were placed in the suspense account. Well in XXXX I started receiving mail stating that I had until XXXX to make a payment of around {$1700.00} or they would start foreclosure proceedings I have contacted them several times via email and have read receipts requesting a break down because the money that to total was placed in the suspense account by them should have at least covered until XXXX given my math, not XXXX like they claim. But they refuse to send any communication through email even though I have authorized them to and they refuse to send the requested information, even though they will send " Service Members Assistance letters '', threat letters to cure the debt, bill statements, suspense account letters, etc. And the reason I ask for the breakdown is because even on their site it does not show the breakdown or what is/was in the suspense account or even have a way for you to see the suspense account. Now they send another letter yesterday contradicting the first stating that I have until XXXX/XXXX/2016 to pay the XXXX they claim I owe or they will proceed with the foreclosure. This company was made well aware before the new modification was made that I no longer received the Social Security Income I did when I took out the original mortgage which is why the due date was for the XXXX of the month with 15 day grace period, but ignored that and any attempt I try to inform them of what is going on. Their modifications are based on income but not things that affect income such as government debt you have to pay back etc. This is a predatory lender and something needs to be done against them before I or hundreds of others lose their home because of this companies illegal HAMP actions, lack of record keeping, lack of providing customers necessary information, etc.
04/06/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • GA
  • XXXXX
Web
I have owned my home for nearly 25 years. I have never had any problems with my mortgage company or making my payment until recently. I am now facing foreclosure and feel that my lender Nationstar Mortgage is not allowing me the chance to fix this problem. I suffered some major health problems in the last couple of years and have been unable to work. I am awaiting a XXXX hearing this XXXX, at which time I will most certainly be awarded benefits. I have informed Nationstar of this situation and they are aware and told me they would work with me and just wanted to be kept in the loop. Well I have done this with them and they told me it would all be fine. But now they have started sending foreclosure notices to me in the mail and are moving to set an auction for my house. I do not want to lose my home that I have owned since 1994, I have nowhere to go and have made thousands of dollars of payments over the years. I understand that Nationstar received millions of dollars in taxpayer bailout funds and that they are obligated to work with struggling homeowners. I also understand that there are various programs for people who are unemployed or become XXXX that allow a deferral of payments while the situation gets figured out. Believe me, if I could work and pay Nationstar right now I would. I worked as an XXXX for 30 years and made a good living. However, after years of hard work my body suddenly started to give out on me. I was XXXX and then with an XXXX. Not long after that I had to have XXXX and then also on XXXX. I am an excellent candidate for XXXX but have been waiting nearly THREE YEARS for my hearing which is coming up in a couple of months. I do not want to lose my home at foreclosure auction and I do n't know why Nationstar is not considering me for unemployment programs that allow homeowners to defer past due payments while awaiting employment or the receipt of XXXX funds. I am concerned that Nationstar is not allowing me access to these programs and not giving me the chance to save my home Once my XXXX is approved I know that some type of plan can be worked out. My delinquency is close to {$5000.00} at this time. This is more than I could possibly pay in a lump sum but it is not such a large amount that this situation ca n't be figured out. I am asking for some compassion from Nationstar, and the chance to be considered for all available programs. Right now I am at their mercy as I do not have any type of steady income but I assure you that after this XXXX hearing I will be granted benefits and will be able to get back on track and make timely payments for the rest of the life of this loan. I wanted to inform your office of this situation in hopes that you can assist and persuade Nationstar to allow me the chance to save my home through this program.
05/20/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • AZ
  • 85207
Web Servicemember
Nationstar Mortgage has once more failed to administrate my loans with any competence and it 's beginning to feel like I have been singled out, perhaps because I have already filed complaints. It definitely feels like discrimination. I have XXXX loans with Nationstar Mortgage that XXXX have current complaints filed and now I have the following information from my insurance agency that Nationstar paid the insurance on my primary home # XXXX correctly in the amount of {$770.00} however on my investment property # XXXX they also paid {$770.00} for a premuium rrather than the correct amount due for that policy of {$310.00} and mailed XXXX check to the for the total to the insurance company. When contacted they informed me that I would be responsible to pay the correct amount and to obtain a refund from the insurance company. Since they have the money for the insurance that I have been paying, it is incredible that they expect me to come out of pocket with additional funds when they know they have already drained my savings by not notifying me of an increase in the amount of both payments for several months, then billing me a large lump sum last month and effectively ruining my credit. The next step will be that Nationstar will no doubt be billing me for a shortage that they. created in the escrow account on # XXXX. No other lender has ever bungled my accounts in such a manner and I find it hard to believe that this is not deliberate and effective retribution for filing complaints. Following is the email from my insurance agent stating that Nationstar would not correct the issue. XXXX XXXX sent out a cancel notice for non-pay on " XXXX XXXX XXXX XXXX '' ; policy # XXXX. I called NationStar on Monday to find out if they have sent payment yet. They said they did and the check cleared on XXXX/XXXX/16. I requested a copy of the disbursement voucher as well as a XXXXCancelled check. Just got that this morning. NationStar is also the mortgagee on " XXXX XXXX XXXX ''. XXXX policies have effective dates of XXXX/XXXX/16 And XXXX sent separate bills for XXXX. NationStar paid XXXX but on the voucher which I have attached they listed The policy number the same and paid {$770.00} for XXXX. " XXXX XXXX XXXX '' premium amount is {$310.00}. When XXXX received the check they thought they were both for the XXXX address. XXXX applied XXXX to that property and then refunded you the overage. NationStar will not pay again on the XXXX property so I need to collect {$310.00} from you. Policy is in cancel status so please send as soon as possible. You will have a shortage on your Escrow account for XXXX because of NationStar 's mistake. Call me if you have any questions. XXXX Thank you, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, AZ XXXX ( XXXX ) XXXX Office ( XXXX ) XXXX XXXX Fax
01/28/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • IL
  • 60652
Web
In XX/XX/XXXX Mr. Cooper formerly Nationstar emailed me and sent a letter notifying me that XXXX had sold them my home loan. A few days later I received a letter in the mail stating the same thing. The effective date of the transfer was XX/XX/XXXX. In that same email they said that they would mail me additional information in about two weeks. I received no payment information for XX/XX/XXXX. I received no written statement of debt : where should payments be made, no monthly statements, no information about what to do if I wanted to seek a new loan company, etc. On or around XX/XX/XXXX I still had not received a monthly statement for payments to the new company. I called Nationstar/Mr. Cooper was was told that I could sign up online to make payments. I told them that while I would sign up, I was requesting that an actual monthly statement be sent to me. I should as required by law be provided written information about my debt. Nationstar/Mr. Cooper never sent a XX/XX/XXXX bill/monthly statement and never informed me of the amount due for XX/XX/XXXX. I eventually just paid the same amount I had previously paid to XXXX. Each time I called I got random answers about why they were refusing to send me a XX/XX/XXXX mortgage statement or bill. Once again - Nationstar/Mr.Cooper refused to send a XX/XX/XXXX bill/mortgage statement in writing as requested many times. In late XX/XX/XXXX I started receiving harassing calls from Mr. Cooper staying that XX/XX/XXXX mortgage was not paid. I immediately disputed that. I provided the date that it was paid from my XXXX banking account. Mr. Cooper informed me that they applied that payment to XX/XX/XXXX. I immediately demanded to talk with a supervisor and disputed that XX/XX/XXXX was not paid. Mr. Cooper did not own the loan until XX/XX/XXXX. XX/XX/XXXX payment was already made to XXXX. Mr. Cooper refused to send out a monthly statement or bill for XX/XX/XXXX. Currently Mr. Cooper is reporting me to credit bureaus as being late because they have been and continue to apply payments one month behind. Once again- XX/XX/XXXX payment was applied as an XX/XX/XXXX payment- when Nationstar did not own the loan until XX/XX/XXXX. Payments are not being applied correctly. Mr. Cooper refuses to send a XX/XX/XXXX bill/statement in writing as required by law, and Mr. Cooper is not honoring the dispute process. I disputed in writing that XX/XX/XXXX payment was owed to them ( they didnt own the loan until XX/XX/XXXX was half over and payment was made to XXXX ). The creditor is refusing to send written proof of an amount owed ( No XX/XX/XXXX bill ), and they have incorrectly reported me to the credit bureau as being late when this is in dispute and Mr. Cooper has not provided written verification of the dispute status as required by law.
03/05/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 33351
Web
On XX/XX/XXXX I sent in a cashier 's check to Nationstar for my regular monthly payment in the amount of {$1300.00} ; Evidently that check was sent to the corporate address instead of their overnight address. I was informed of that and due to the fact that I did not want to be late on my mortgage payment, when the representative that I spoke to on XX/XX/XXXX ( Name XXXX ; Ext : XXXX ) suggested that I send in another payment I did so on the same day. XXXX also mentioned that there 's a possibility that the check might get returned back to me or that it would just be sent to the correct department for processing, She said that whichever payment is processed first will be applied for XX/XX/XXXX, the other will be applied for XX/XX/XXXX. The second check I sent in XX/XX/XXXX was in the amount of {$1300.00}. The check was sent on XX/XX/XXXX and received on XX/XX/XXXX, It was cashed on XX/XX/XXXX and was posted to the account for the XX/XX/XXXX payment. The first initial check which was sent on XX/XX/XXXX, received on XX/XX/XXXX and cashed on XX/XX/XXXX ( which we later found out when Nationstar asked for proof from our bank ) was never posted to the account. We have contacted Nationstar about this matter about 24 times through email and phone since XX/XX/XXXX, might be more, I lost count after my 20th call ; They have yet to take this matter seriously. I have gone through at least 8 research request that was submitted for them to look into it and apply my missing payment, but none of these requests worked. Every single time I submitted one, I would get just a little bit of hope but to no avail. I have faxed them all of the documents that they have ever asked for on every occasion that a new research request would be submitted and I have also emailed them those documents. I believe that the employees are not taking their time to do their job correctly. They mentioned that everything is correct on the account and that the missing payment was applied toward the mortgage. I have looked at the statements and that first check that Nationstar cashed is nowhere to be found on there. And its also funny that one of their representative told me that I should be happy that I 'm not behind on my payments and to just be happy and let it go and continue to make my payments. I just want Nationstar to post the payment as it should be, and if they refuse to do that, they will have to give me my money back. Just in case Nationstar try to say that one of the payments that are posted on that statement is the payment that I 'm disputing. I need to add that I made 2 payments XX/XX/XXXX in the same amount of the check that I 'm disputing. The account was current at the time that I sent in that payment that I 'm disputing, therefor there is no if and or buts it should be posted.
09/29/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NJ
  • 076XX
Web
Nationstar MortgageXXXX XXXX, Texas XXXX am writing because of the nightmare we have experienced since Nationstar purchased our mortgage from XXXX 's First 10 months ago. This will be my last attempt to resolve this before I file a lawsuit and register complaints with all of the relevant government agencies. We purchased the residence in XX/XX/XXXX and took out a mortgage with XXXX XXXX. We have never had a late payment and always maintained proper insurance. In XX/XX/XXXX our house was completely ruined by Hurricane XXXX. We requested permission and received it to knock down the house from XXXX 's XXXX. XX/XX/XXXX we knocked down the house, gave XXXX 's XXXX all required documents proving the house was gone and they gave us permission to cancel the flood and hazard insurance. Nationstar purchased our mortgage XX/XX/XXXX. After a few months, Nationstar asked why we did not have flood and hazard insurance. We explained and sent all the required documentation at least 3 times. XX/XX/XXXX, Nationstar put a charge in my escrow for {$2200.00} for purchasing flood insurance. We immediately called and called and after months of calling, they credited the {$2200.00}. We started building a new house in XXXX, XXXX and received the Certificate of Occupancy XX/XX/XXXX. As soon as we received the Certificate of Occupancy, we purchased Flood and Hazard Insurance paid both for a full year naming Nationstar as the Mortgage holder. Now XX/XX/XXXX, I see a new charge of {$2100.00} for Hazard Insurance. We again called and called, resent all of the same paperwork that we did in the previous months and the escrow department told us that they are sorry, the charge will be deleted. It was not deleted in XX/XX/XXXX, I called and they said it is OK, it is set for deletion. It was not deleted in XX/XX/XXXX, I called and called and when I got through, they said it was set for deletion. Now I received my XX/XX/XXXX escrow statement and not only was the charge not deleted, they estimated my XX/XX/XXXX insurance and the same rip-off rate that they are charging me through this company XXXX. Now due to the incompetence of the insurance and escrow departments, my mortgage is {$1600.00} per month when I was paying {$1000.00}. My new payment should be {$1000.00} plus insurance ( {$570.00} for floor and {$610.00} for hazard ) which is {$99.00} equals {$1000.00} plus taxes {$87.00} equals {$1100.00}. Very simple. My wife and I are exhausted dealing with this, I tried calling 3 times today and after waiting on the phone for a long time, I was suddenly disconnected. I would refinance with another company, but simply do n't have the time right now. I need Nationstar to remove the charges for the insurance, refund the escrow money and estimate my escrow correctly within 60 days.
05/15/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • IL
  • XXXXX
Web
My problem is with the lender who owns the mortgage loan for my house I have owned for almost 25 years, Nationstar Mortgage. They have made the loss mitigation process very difficult, they have not allowed me to work with a Spanish speaking processor, and the people they have assigned to work with in the past have been difficult to communicate with. My family is being pushed into foreclosure, even though with the addition of my wifes income and job we clearly can afford a fair monthly payment. The problem is getting an actual review of our information completed by Nationstar. We feel that they are blocking us from government and internal programs tha t may be a ble to help us with get back into good standing with our mortgage, which is what we want to do, but wanting to pay and get caught up is not enough if the lender is Nationstar w ho will not work with you the right way. I bought our home in XXXX . During the mortgage boom in the XXXX I refinanced a couple of times, and the last loan that was written was with XXXX XXXX in XXXX ( right before the crash ). The loan was with XXXX for a period and then went to Nationstar. I had some financial challenges in the past and at one time I was approved for a modification. My struggles arose again in XXXX as I was overwhelmed with expenses and a loss of overtime hours. At that same time my son was accepted to college which was a huge moment for him and we provided some help with this to get him enrolled. We were overwhelmed with expenses and struggled to keep up with our payment. We began trying to start the negotiation process at that time with a lady named XXXX but she was difficult to reach and we had requested a Spanish speaker. We continued to struggle financially, and then my wife got a job at the airport making a solid income. When put together with my income as a machinist ( been doing it for 32 year s ) w e had sufficient income to make a fair and reasonable mortgage payment. However, as I described Nationstar has not been easy to work with us and has not assigned us a Spanish s peaker and have not taken the time to review our file and case and income and expenses and determine which government or internal program works for our family. This is an avoidable foreclosure if only Nationstar would work with us. At this time they are trying to set a foreclosure sale date instead of working with us. Nationstar would make a lot more money if they would restructure this loan and modify it so that we can resume making payments than if they were to sell it at auction. We want Nationstar t o follow the federal guidelines and rules of the state of Illinois and consider us for all government and internal programs in order to give us the chance to fix this problem
08/10/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 91737
Web
This nightmare started when the broker mortgage from XXXX gave us a loan tu buy this property, he said this is a good loan and they called Pick a payment .This form of is very bad, because if the loan officer does not explain well about the facts and the whole concept of this loan.Its dangerous of sending the minimum payment because if we did, the payment does not cover the principal and not part of the interests and it is like not paying anything.If we understand well this loan, we would no have to bought this house.After that XXXX closes for made that kind of loans .My loan was transferred the Loan to the XXXX XXXX XXXXXXXX and we have to fight with them in order to get a other kind of loan because this loan we have was illegal, with the house crisis the property became underwater like a half price but nothing happen .I am in the loan, but the payment was made by me and my father. We had a hard time when my father suffers a XXXX XXXX very serious .We lost his income and I tried myself continue with the payments .But the medical expense were very high I talked to the bank for some kind of help, because I can in that moment continue with the payments, that situation can be temporarily, also my father come in XXXX for several months the bank accepted a new application because my father past away and we need to restart the loan payment, but Nationstar take 2 years in the new modification and never allowed to send the payment when we are ready to continue with the payments .in the middle of the negotiation the again transfer to another bank without telling us anything, also in that moment I want to file a complaint that because they had cancelled my home insurance and had ordered another very very expensive one with minimum protection and very high deductible.With all this I felt that this purposely delayed the modification, because they wanted to us to loose the house .I and my family have a real hardship with illness and deaths that was real.The new Bank called Mr Cooper has the responsebility to fixing this situation, And now I get married and this change all.I need the bank remove all the illegal charge they charge to my loan because this illegally increase the amount of the loan .With all this I want to request a new loan with a fairly monthly payment .I just do not want my senior mother, my XXXX sister and his baby became a homeless for many illegal o errors of the banks.I have had some lawyers checked the entire loan and find serious errors since this loan was started.The rent of the apartments are very high in this area and I could not help my mother .my sister and his bb to pay for a home for them .That is my request to keep the house, the only house we have for me and all my family Thanks for your time and hope we keep our house.
02/05/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NJ
  • XXXXX
Web
I filed a complaint with your organization against my lender Nationstar/Mr. Cooper a few months ago. I was hopeful that Nationstar would understand my situation and agree to work with me towards a modified mortgage loan. Instead, Nationstar/Mr. Cooper has refused to negotiate and is claiming that there are no options for me other than deed in lieu or short sale. they are claiming this is due to the fact that the " investor '' only allows one loan modification over the 30 year life of the loan. Nationstar has not provided the name of the investor. they have not provided a copy of the pooling and servicing agreement. They have not provided documentation on the other loans in this tranche. This was a subprime loan with an interest rate that STARTED at 9.37 % and was written by XXXX. I would be ASTONISHED if this investor truly only allowed one modification per life of loan, because this was a toxic pool of loans that were adjustable with high interest rates. I am certain there have been multiple defaults and also many instances where there were multiple modifications. This appears to be an attempt by Nationstar/Mr. Cooper to obstruct me from access to government and internal programs that should be made available to homeowners in my situation. We encountered a true hardship in XX/XX/XXXX. My mother fell gravely ill and I had to travel to the XXXX XXXX to care for her. I was not able to work for several months while caring for her until she XXXX. Right when I returned my wife was laid off of her job so were financially strapped and that's when we fell behind. We attempted to work something out with Nationstar and could not make any progress. We hired a third party to help us and they did nothing. Several months ago we reached out to Nationstar to try and get them to complete a review because we have had a change in our financial circumstances. Nationstar ignored us, so we filed complaints and got their attention. However, even after doing that they refused to review this information. We are both working and have our adult children living with us who are contributing. I don't understand why they won't look at our information. Nationstar is claiming it is because we received a past modification and that the investor does not allow a second modification. I do not recall receiving a modification in XX/XX/XXXX. I do not recall an offer for a reduced interest rate and reduced payment. We were told on the phone that it looked good to qualify, but then on a future call that person was no longer working there and they told us no, it did not look like that option would be available. We need Nationstar to stop playing games and to postpone the upcoming sale date and actually conduct a review based on our current and correct financial information.
05/18/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • TX
  • 78665
Web
XXXX XXXX, XX/XX/2015I would like to file a complaint against NationStar Mortgage. They refuse to consider modify loan, that I now believe was inappropriate to begin with. I have been trying to get this loan modified for several years. The only reason they will not even consider modifying the loan is because I am not delinquent. If I can not get any assistance, I will become delinquent. I do not want to ruin my credit or become delinquent on the debt. When I purchased my home as my primary residence, I was put into an interest only commercial loan by Aurora Mortgage ( now Nation Star ) for 80 % of the loan amount. The interest rate was XXXX. In addition, there was a XXXX mortgage with XXXX Mortgage at a rate of 7.5 %. In XXXX of this year my loan will change from Interest only to Principal and Interest. I will not be able to afford this loan. In fact, I know believe it was inappropriate to put me in a commercial loan for my primary residence, especially since I have excellent credit. I was sold on this loan not really knowing what and why? Over the past several years, I have attempted to get these loans modified. I was told several times that no one would talk to me because I was not delinquent. In addition, it seems I am not eligible for a XXXX because it 's a commercial loan. I have tried everything to avoid damaging my credit and losing the property. Since I could not get the loan modified or refinanced, a few years ago, I rented the property and moved with family. The rental income covers the interest only loans, but will not cover the principal and interest payment amounts. I continued to try to get the loan modified to no avail. It was my hope to modify the loans and return to my home. When the loan was approved, it was based upon my stellar credit and my household income including my income and the income of my husband. I was told I could refinance this loan. In trying to modify these loans, I have had nothing but trouble because I have never made a late payment. In addition, I am now going through a divorce and my household income is reduced, however, I maintain my stellar credit. I am unable to refinance the loans because the value of the property is less than the loan amount. This is my last effort to try and get some help to modify these loans. I am in a situation at this point that if this modification does n't happen I will be forced to walk away from the home completely and allow the property to go into foreclosure. I know I can pay the modified mortgage amount as agreed. I keep getting the run around by rude people that stops my process of saving this house. I would like to modify it so I can move back into my home. I need help, quickly and I am resorting to you as I do n't know what else to do. RespectfullyXXXX
08/02/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • TX
  • 77346
Web
This letter is being emailed and sent to : The Offices of XXXX XXXX XXXX XXXX XXXX Mr. Cooper/Nationstar Mortgage and copied to : The Office of XXXX XXXX - Texas Attorney General The Office of XXXX XXXX XXXX County District Attorney The Office of XXXX XXXX Finance Commission of Texas The Office of XXXX XXXX Texas Department of Banking The Office of XXXX XXXX Consumer Financial Protection Bureau This is a " qualified written request '' under Section 6 of the Real Estate Settlement Procedures Act ( RESPA ). I am writing because Mr. Cooper/Nationstar Mortgage has not acted in Good Faith as it pertains to my mortgage and what has transpired since Hurricane Harvey and the forbearance that was offered to us as a result of the storm. After Hurricane Harvey, Nationstar reached out to us and offered a forbearance for our XX/XX/XXXX XX/XX/XXXX payments. And, that the 4 payments would be put at the back of my current loan. We were told that we didnt have to fill out any paperwork and we would begin making our regular monthly payments again in XX/XX/XXXX. When I reached out to my loan specialist XXXX XXXX in early XX/XX/XXXX, I could not reach her. I was directed to the general customer service department. I was informed that ; 1 ) many clients were in a similar situation as I, 2 ) Mr. Cooper was behind in processing paperwork, and 3 ) I would receive my paperwork no later XX/XX/XXXX. From that point for the next several months, I received a different response ( every time I called ) as to the status of my loan and the forbearance. I was informed on several occasions, however, by multiple customer service representatives ( and supervisors ) that my account was still under review and to not make a payment ( I have recorded conversations to verify this ). After contacting Mr. Cooper for the 20th time in XX/XX/XXXX to resolve my delinquency, I was informed by a customer service manager that we didnt qualify for the forbearance ( because we were behind on our payments ( which was inaccurate ), and that we needed to start making payments. We made our XX/XX/XXXX and XX/XX/XXXX payments and when we attempted to make our XX/XX/XXXX payment, we were prevented from doing so. We were also told that our account was again under modification review, yet we could only make a payment if we could pay the past due balance in full. We were not offered a reasonable solution to cure our mortgage delinquency. We are simply seeking a resolution to this matter, in good faith, by Mr. Cooper/Nationstar Mortgage. We were originally offered a forbearance ( in XX/XX/2017 ), not a loan modification, and we are asking that our loan servicer and investor keep their commitment. Had we been offered a modification, we would ( and could ) not have accepted their offer.
06/20/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 931XX
Web Older American
I am attaching a lawsuit which was filed recently. It shows how Nationstar is illegally trying to foreclose on my property. I have hired a fraud investigator and expert witness to investigate their wrongful acts and the investigation is ongoing. They responded to my last CFPB complaint with the attached letter sent to my attorney, XXXX XXXX. Every time I ask who owns my loan, I get a different response which tells me that it is all fraudulent and they just make something up each time, hoping to pass the liability onto someone else but as you can see by the attached documents, it is all a big fraud. XXXX XXXX sent them an authorization which I signed along with the letters that she sent to Nationstar which allowed her to receive their response to her letters. She received the return receipts to all of her letters sent to Nationstar. However, in their reply, they said that they did not have the authorization. This is not true since they signed the return receipts which XXXX XXXX received and I have attached them here as well. In the letter dated XX/XX/XXXX that they sent to my attorney, XXXX XXXX, it says that XXXX XXXX is the owner of my loan, however in the letter dated XX/XX/XXXX that they sent to XXXX XXXX it says that XXXX XXXX is the owner of my loan. Both letters are attached here. I still do not know who owns my loan. In item 5 of their letter to my attorney, XXXX XXXX, they said that four loan modification reviews were denied due to the request being incomplete. This is another lie. I provided all documentation requested numerous times. They continually lost the documents, changed the single point of contact and made me send in the information over and over again, wasting time and using a false reason to deny a loan mod. In item 6, their accounting was incorrect and I made every payment since the XX/XX/XXXX loan mod and I have all of the cleared checks. They claimed I did not make insurance payments which was not true as I can prove that I made all of those as well. The only reason I went into default was because they started sending the payments I was making to them back to me. I could never reach a person who could get this straightened out. I have notes on all the times we tried to reach a live person who could explain what was going on but the single point of contact would never return my calls. I even paid an attorney to try to figure it out and he was also not able to get them to explain to him why they were saying I was in default and explain their accounting. He told me I needed to sue them. People should not need to go to court to get a correct accounting and find out who owns their loan and where the money that I have paid has gone. Nevertheless, after trying every other way, it seems that is what is required.
02/05/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 92117
Web
Dear Consumer finance, I am writing to you about my principle residence on XXXX XXXX XXXX XXXX XXXX. I have been trying to get a loan modification from Nation star for over two years and before that with XXXX XXXX XXXX who was the previous servicer. Even though the HUD councilor and my accountant and loan officer said that I am qualified to get a loan Modification, Nation star continues to deny my LOAN modification. In the spring and summer my husband and I travel to state and county fairs with our business and do very well but in the fall and winter the business is slower. When I submitted my loan package XX/XX/XXXX, they gave me a trial in the beginning of the fall that was double my original payment. My accountant said that it was unacceptable ; it was just setup to make me fall behind my payments again. So I resubmitted my loan package but the income was a bit lower because of the season. I have asked them many times, to communicate with me through email because of my business travels, but only after I have complained to the Customer Relations, did they assign someone. XXXX XXXX was communicate with me which was very productive, but shortly after, they took her off the case. No email communication after that. I have had about XXXX+ point of contacts ( the current one is XXXX XXXX ) and none of them has ever contact me. I have left many messages but no return calls. Very often I get an automated call on my cell after their offices have closed for the day. And when I call the next day, I get to speak to someone abroad ( their outsource servicer ) who generally asked me for items I have already submitted. I complied with everything they asked for but so far no communicate through email which makes it very difficult with my business travel. On XXXX/XXXX/2016, I spooked miss XXXX, and asked if i can have an email to communicate with my point of contact and she said that it is not possible. I told her that I will be traveling and phone communication may not be possible and I would like my husband to be the contact person in my absence. I did this a year ago and shortly after that, they sent a letter of denied loan modification, they figured that I was away and there will be no recourse from me and they can foreclose on my home in my absence. But fortunately, my trip was postponed this time and I was here to get the bad news of denied loan modification due to negative disposable income. This is very incorrect according to my loan assistant. They have previously done this using the wrong income or very old info to disqualify me. I strongly feel that because of my ethnic origins or religion, they are refusing to give me a doable or practical loan modification. Please, please help me in this matter. I beg you. Sincerely XXXX XXXX
01/08/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • IN
  • 470XX
Web Servicemember
Once again, there is activity that is INCORRECT being reported by Nationstar Mortgage, LLC regarding my mortgage loan. Once again, after filing a complaint. I am met by retaliation by someone within the company, Nationstar Mortgage, LLC. This is not the first time this has happened. It has happened on several occasions. I am now attaching screenshots of what is being reported by someone at Nationstar Mortgage, LLC. I have personally met with my personal bank and have attached all checks that were cashed per month by Nationstar Mortgage, LLC. I have also attached the payment history showing all payments that were paid to Nationstar Mortgage, LLC since the start of my VA mortgage loan. Those documents have been mailed off to each credit bureau. Now ... someone at Nationstar Mortgage, LLC is once again, turning in incorrect information regarding payments that are not being reported. I believe as a clear means as retaliation regarding complaints sent to several bureaus. Someone at Nationstar Mortgage, LLC is still removing payments that were prior on my credit report such as XX/XX/XXXX payment. If you are going to report my VA mortgage loan. You have an obligation to report it correctly. Nationstar Mortgage, LLC has literally changed my credit report information on more than five occasions since XX/XX/XXXX. The current reporting is INCORRECT. I have made payments that are not being shown. The payments need to be reported correctly that reflect the payment history sent by your company, Nationstar Mortgage, LLC. I have once again filed not just this complaint. But with all credit bureaus. Clearly this is abuse of power, flatulent and down right ridiculous to still continue with inaccurate reporting, not reporting or incorrectly reporting with regards to my VA mortgage loan payments. As told by an attorney. Nationstar Mortgage if they are to report your mortgage payments to the respected credit bureaus, in which, they clearly have to all three credit bureaus. Nationstar Mortgage, LLC has a responsibility to report it correctly. Someone at Nationstar Mortgage, LLC has reported as you can clearly see on screenshots. " Under a partial payment program. '' I am NOT under a partial payment program. I have paid more than on some payments, MORE, than my initial loan contract. Once again, I am demanding that my payment history reflect what is on the current Nationstar Mortgage LLC payment history that was mailed to my home. I am once again, demanding that my FICO score by reinstated to reflect the correct changes. As per my phone call with XXXX this morning. It is someone at Nationstar Mortgage, LLC submitting the incorrect information. Nationstar Mortgage LLC needs to fix this ongoing issue ASAP. Sincerely, XXXX XXXX
06/28/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • CT
  • 065XX
Web
I had written you prior to inform you that XXXX XXXX XXXX had practiced deceptive practices regarding my home loan when I fell behind. XXXX admitted that they mistakenly mixed my loan with someone else and gave me the wrong reinstatement amount of which I paid. XXXX demanded several XXXX more from me and intern refused ongoing payments. BAC also refused me a modification. They considered me a troubled loan and sold me off to Nationstar. In XXXX I had a medical hardship and asked for a modification. Nationstar forced my hand while I XXXX and offered me a modification that did not decrease my interest rate. The interest rate remained at my XX/XX/XXXX ( year I bought my home ) of XXXX and they extended the years of payment to 40 years ( I had 10 years left on original plan ) and my mortgage payment did not change from the {$1600.00} amount that I had been obligated to pay. In essence, Nationstar set me up for failure given my delicate circumstances during a bitter northeast winter. Not to mention having a minor child to raise. XXXX and Nationstar has violated the XXXX XXXX XXXX. XXXX XXXX has recently profiled my neighbor who is facing foreclosure by Nationstar and XXXX ( XXXX XXXX ) wrote an article about the ongoing criminal foreclosure practices by Nationstar and others. I have been featured in XXXX XXXX XXXX XXXX talking about my foreclosure plight during the XXXX Annual meeting. I was XXXX of a few to have a special meeting with secretary XXXX XXXX talking about the foreclosure crisis in XXXX XXXX, CT. In her victory primary speech of XXXX, she referenced me as the XXXX from XXXX XXXX. I am fighting to save my home from foreclosure so that I can leave a legacy to my children since I am the first generation home owner from my family. I have been awarded XXXX payments but there is still chance that a may loose my home because according to the XXXX article, these lenders just do what they want right under the nose of our so-called elected officials who has no interest in helping the poor and middle class. Nationstar has tacked on so many fees that I owe them more money now than my house cost in XX/XX/XXXX when I purchased it. I demand that Nationstar take off deceptive fees, charges and if possible turn over my house to me free and clear. XXXX XXXX XXXX has mixed up my paperwork with others and I am not sure that any billed amount is correct. I want CFPB to investigate the deceptive practices of all the lenders who have held my mortgage. My mortgage was originally held by XXXX, then XXXX XXXX XXXX and now Nationstar. All of these lenders has played a part in illegally foreclosing on citizens. When are we going to get justice. My loan number is XXXX. Bt the way, I am XXXX years old so how does a 40year mortgage work for me.
10/02/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NJ
  • 07026
Web
I have a mortgage loan that is held by Mr. Cooper previously known as Nationstar for my home that I purchased in 2007. I have been involved in negotiation with their bank for several years as I have tried to resolve my mortgage delinquency. As we have gone through the process, I have discovered that Mr. Cooper does not possess the original paperwork or have documented proof that they are not the rightful holder of my note and that there is a serious question as to their ability to foreclose on this home, or even get a clean title in the event of sale. Because of this situation, I had thought that their office can be involved and would work hard with me to resolve this issue. I recently received an offer for a modification on the home and the fact that I thought Mr. Cooper is finally willing to work with me. The problem is that they added into the balance owed all delinquent payments, interest, late fees, legal fees and junk fees. The new modified mortgage payment was lowered only by {$100.00}. The total balance owed ( according to their records ) is {$520000.00} that is 154 % more than what the home is worth. I purchased this home for {$400000.00} and the current value is estimated at {$340000.00}. I am now sitting 153 % loan to value although I consider this a home and not an investment, this modification does not make sense for me or my family. if I may and allow me to elaborate, I bought this home in 2007 with 80 % financing through XXXX. I was fit into ARM interest rate 7.00 %, recast and capped to 10 %, monthly mortgage payment jumped from {$2000.00} to {$3000.00}. Ive been recently unemployed have been unable to find work and began struggling with the mortgage payment. That was my full-time job now and my family I made a decent living. The problem is that between the time I became unemployed my household income was slashed in half and that is when I defaulted on the loan. Not long after the loan was transferred to Mr. Cooper I began trying to negotiate a home retention program. I could not make any progress same excuse that the necessary documentation to proceed was not received. It led me to believe that due to these findings that their company would provide me with a reasonable workout. However, instead of working with me, once again Mr. Cooper behaved unethically and set an acceleration to foreclosure. Luckily at the last minute someone in their legal department or somewhere else must have realized that trying to sell this property at foreclosure would be a disaster because Mr. Cooper could not show continuity of obligation nor prove their legal right to sell the home. The amount that I am required to pay on this loan to satisfy is doubled of what I paid. The home is worth fraction of what I paid. Although
04/04/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • IL
  • 60178
Web
THIS IS NOT A DUPLICATE COMPLAINT.THIS IS A NEW COMPLAINT THE XXXX ISSUE WAS RESOLVED.NOW ITS STARTING ALL OVER AGAIN.PLEASE HELP ME WITH THIS ISSUE .READ MY COMPLAINT, IT IS A SAME PROBLEM THAT WAS RESOLVED BUT NOW IS STARTED TO HAPPEN ALL OVER AGAIN.MY XXXX COMPLAINT OF THIS ISSUE WAS RESOLVED YOU ARE NO LONGER WORKING ON IT.I FILED ANOTHER COMPLAINT ( case # XXXX ) ON XX/XX/XXXX YOU REPLIED SAYING ITS A DUPLICATE COMPLAINT AND YOUR WORKING ON IT.THATS NOT THE CASE ITS NOT A DUPLICATE ITS THE SAME ISSUE OF A EARLIER RESOLVED COMPLAINT.The XXXX was on XX/XX/XXXX you sent my complaint to the mortgage company and they responded.The isssue was resolved for one month and now its back to the same problem.The mortgage company sent me a letter showing they are working on correcting the problem and if i have any further issues i should contact XXXX XXXX a customer relations specialist at XXXX.Let me say XXXX of all their automated phone system does not give an option to connect to a live person unless you try almost every promt on the system.When i am finally connected with a live customer service person they are unable to resolve my problem and proceed to transfer my call to a specialist which never pick up the call.Their main customer service XXXX is outsourced to who knows where.The specialist are in Texas.Whats the point of outsourcing the customer service line if they do n't have the ablity to resolve the problems of the customer.Well my problem accured again on my XXXX mortgage payment, i over payed like always and wanted some of the overpayment applied to the escrow and some applied to the principal.They ignored my wishes and applied it all to principal.XXXX i called the auto mated customer service line to resolve this and after XXXX of going threw the promts to finally get a live person they were unable to help me and transferred my call to a specialist, who never picked up but i left a voice mail.Then i pulled out the letters from my XXXX time i filed a complaint and i called XXXX XXXX dircet at XXXX she never answered so i left a voice message.She never returned my call so i called again and again and again only to get her voice mail every single time.I left XXXX voice mail messages out of XXXX calls to her over a 5 day period and NOT XXXX CALL WAS RETURNED.It is unexcusable how i have to continue to call and call and call and file complaints over something so simple.Just apply the money the way the customers want it applied, your own statements give us the option of doing that but yet when we use that option were ignored.My XXXX payment was to be applied as {$23.00} to escrow and {$80.00} towards principle.Thats how the payment slip was clearly marked.Like i said this is my XXXX complaint for the same problem.
01/05/2017 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • MO
  • 64118
Web
This is a second complaint in reference to the same issue. The original complaint number is XXXX. My complaint is with regard to my FHA XXXX Mortgage which is serviced by Nationstar Mortgage. In XX/XX/XXXX I received an unsolicited call from Nationstar to offer me refinancing options. In the course of my conversation with their representative, they determined I may no longer need to be paying mortgage insurance, and a request was submitted on my behalf to have it terminated. The request was successful and I am no longer paying the insurance. However, it is clear that I was needlessly paying the insurance for a period of at least XXXX months prior to its termination without my knowledge. The response to my initial complaint only correctly restated the date of when my insurance was terminated, but failed to address my concern about the previous months of unnecessary insurance payments. Since receiving their response I have had more conversations directly with Nationstar and also more accurately pin-pointed that time at which I was eligible to terminate mortgage insurance. My understanding ( which was not disputed by Nationstar ) is that given that my loan has been open and in good standing for at least XXXX years, I would be eligible to terminate insurance when I reached a XXXX % loan to value ratio. I have obtained statements now which show I reached that value in XX/XX/XXXX. My insurance was finally terminated in XX/XX/XXXX, but only after I serendipitously recieved an unsolicited phone call which led to the discovery that I was eligible. After more conversations with Nationstar, they acknowledged that all of this is true, but that the onus is on the lendee to request termination prior to the date it was originally anticipated. As I make significant extra payments to my principal, I am well ahead of the payment schedule which was projected at the time my loan was originated. If it is true that the onus is on me to know when I no longer need to be paying mortgage insurance, then this is an issue which desperately needs to be addressed in the law. It is completely unreasonable to expect consumers to remember years if not decades after a loan was originated, the exact terms and conditions of mortgage insurance, and be montitoring their loan to value ratio on a monthly basis. If I had not received that unsolicited phone call, I would undoubtedly be paying mortgage insurance unneccarily for years to come. My home value at the time of purchase was {$160000.00}. So by my math I should have been eligible to terminate mortgage insurance once my balance was below {$130000.00}. The balance on my state from XX/XX/XXXX was {$130000.00}, and in XX/XX/XXXX it was {$120000.00}. I will attach those statements as evidence.
01/31/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 33133
Web
When our loan was bought ( from XXXX ) by Nationstar Mortgage ( in XXXX of 2016 ) it was mistakenly transferred as an Escrow Loan. Somebody must have ticked the wrong box. Our loan was written from the beginning and is a NON Escrow loan. They also said we had a lapse on insurance coverage which we did n't. By XXXX of 2016 they were claiming that we owed them XXXX of dollars in Escrow and they started the collections calls. We have repeatedly called in conference with our homeowners insurance agent and with our mortgage broker and have provided Nationstar with all the necessary documents : CLOSING DISCLOSURE and INSURANCE CERTIFICATE which clearly show that we do n't owe any money in ESCROW because No 1 ) this was a NON ESCROW loan to begin with AND No 2 ) because we have fully paid our homeowners insurance for the year, PLUS we have FULLY paid our taxes for the year. The collections calls continued. Looks like the collections department, their insurance department and their escrow department not only have different XXXX numbers but they must be on different continents or maybe on a different PLANET!!! Makes you wonder! To make a long story LONGER, after 5 conference calls numerous other calls and 3 months that we have been trying to resolve this issue Nationstar Mortgage sent us a letter dated XXXX XXXX with a research reference number, saying that the matter is being investigated. They also assured us over the phone that the matter would be taken care of and that they had all necessary documentation at this point. A few days ago we started getting the collections calls again at a regular basis, which in Nationstar fashion means every single hour of every single day, literally! Those calls must be robot generated but the human being at the end of the line if you answer the call, is far from human, as I said, probably planetary and galactic migration is a fact for this Mortgage company. I just called them this afternoon again and after 15 minutes with all the preliminary stuff, which is typical, and 20 minutes on hold because the " agent '' aka XXXX aka XXXX, was looking for the loan and then she was looking for the notes and then was verifying everything over and over, and making sure that I know that this call is being monitored and recorded for quality assurance purposes, and this is an attempt to collect a debt, she told me that the RESEARCH REFERENCE number that I gave her ( which was on the letter that they sent me ) was the WRONG number, but that she had found in the notes that " our request was rejected BUT that our claim was PENDING ''!!! WHAAAAATTTT?????? Help! Please! Someone? Anyone? Nationstar Mortgage SHOULD NOT EXIST AS A COMPANY ... not a mortgage company! As a company at all!!!
11/16/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • NV
  • 89178
Web
Nationstar Mortgage , LLC is attempting an illegal foreclosure on our home! Nationstar mortgage willfully and intentionally misappropriated funds that were actually WITHDRAWN FROM OUR BANK and processed via Nationstar 's merchant processing, XXXX XXXX then assimilated into Nationstar XXXX account, held for months, then reprocessed into a Nationstar generated check and mailed back to borrower with no prior warning, threat of detrimental action NOTHING! XXXX {$2200.00} SUBMITTED BY BORROWER, PROCESSED BY SERVICER NATIONSTAR, MONEY HELD IN LIMBO AND NOT APPLIED TO XXXX!!! ) Money held by Nationstar for XXXX months causing not only a delinquency but withholding said FUNDS PAID from XXXX is a criminal offense for a mortgage servicer who takes on the responsibility of an FDCPA regulated collection agency, mirandizing borrowers while scantly servicing mortgage needs. Nationstar has proven that it is in their financial interest to force defaults on borrowers, which in turn fuels their fraudulent collection practices, accruement of late charges and fees, immediate property inspections as well as new XXXX XXXX policy requirements to fit their profit structure. All alluding and subversive with regard to nationstar Investors knowledge of unfair business practices Your intermingling of HUD guidelines via mortgage servicing with FDCPA collection guidelines under the same umbrella should be seen as a conflict of interest and is an issue for the Consumer Financial Protection Bureau, FTC to examine as well as the XXXX Treasury Department. Being that Nationstar 's collection and mortgage servicing are based in the state of Texas this constitutes XXXX commerce efforts into the state of Nevada. Nationstar Mortgages ' attempt ( via FRAUDULENT debt validation letter from CLEAR XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Ca XXXX Ph : XXXX ) to VALIDATE and accelerate debt in the amount of $ XXXX foreclose on this property ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX Nv XXXX ) IS AN ILLEGAL ATTEMPT TO FORECLOSE WHERE THEY HAVE NO STANDING! This debt was challenged by way of debt validation demand immediately following Nationstar 's acquisition of servicing responsibilities from XXXX XXXX XXXX by XXXX XXXX dated XXXX XXXX 2013 sent certified mail to Nationstar Mortgage. NATIONSTAR FAILED TO RESPOND WITHIN 30 DAYS! To this day 34 MONTHS LATER Nationstar has n't so much as responded to DEBT VALIDATION submitted by borrower PERIOD! Proof of receipt can be proven in several ways. Should Nationstar be truly interested in keeping the homeowner 's in their home We have included multiple guidelines established by XXXX that Nationstar still has the option to exercise that can save this home from a XXXX drawn out foreclosure and legal battle
03/27/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CO
  • 80130
Web
Failure to remove Private Mortgage Insurance despite Auto-termination date. I have a great deal of communication from Nationstar that my Private Mortgage Insurance would auto-terminate- various dates have been provided and they continue to dispute and indicate my home has not reached the 78 % loan to value- they provided the dates for which that would happen. They repeatedly say I must get an appraisal through a Nationstar appointed appraiser and go through the motions of the " borrower request to remove PMI. '' I am only requesting it be removed per the auto-termination dates I have been provided- I will not pay for an appraisal for something that should have been removed from my account per their paperwork and the loan documents.. I have been dealing with this issue for over a year- and I receive different answers with each call. I spoke with 7 representatives & supervisors on XXXX continually getting the run around and being told " this is not the right department to handle your request. '' I was transferred over and over again. 2 hours on the phone on XXXX/XXXX/XXXX with no resolution- meaning I had to pay the full amount due by XXXX/XXXX/XXXX to avoid late fees and penalties. Consumer 's Desired Resolution : I want the PMI removed from the account per the effective date in writing of XXXX XXXX, XXXX ( preferably to the XXXX XXXX, XXXX date that is shown on the original loan documents of XXXX and as stated in various conversations with Nationstar, most recently on XXXX/XXXX/XXXX with an Escrow representative ). I request a refund of the PMI amount paid in past the auto-termination dates. A loan modification was completed in XXXX, however the documents do not contain anew PMI disclosure. This matter has been sent to the XXXX and after three months of back and forth the case has been closed with no resolution. The XXXX has provided the following response as of XXXX XXXX, XXXX : " Business Name : Nationstar Mortgage LLC You have indicated from your Customer Response that you were not satisfied with the Company Answer in your complaint case. Because of this, we have conducted a case review which includes all of the available documentation contained within the Original Complaint, the Company Answer and the Customer Response. Based on this review, we have determined that the company did not do all that it could have been reasonably been expected or been responsible to do to resolve the issue. This case is being closed and will be reflected in our files as Unresolved. '' Assistance would be greatly appreciated as I do not understand why I am subject to an appraisal that must be conducted by a Nationstar appointed appraiser if I am well beyond the auto-termination date reflected in the loan documents.
02/27/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 91505
Web
This is a new application for RMA assistance. The homeowner is underwater, has a high LTV. The homeowner will be accepting adding the late payments to the rear of the mortgage ( principle forbearance ). The homeowner is qualified under the DOP Department of Justice guidelines : 1 ) Gross underwater value 2 ) The NPV Result shows a workout solution, see attachment. The homeowner has a positive change in her circumstances. Today an NPV Report was generated via the Department of Treasury that show that the loan is affordable via a loan modification under the Department of Justice/ 49 States attorney Generals National mortgage settlement Agreement and guidelines. The NPV Report shows a possible workout solution under the above guidelines. The homeowner is requesting an expedited review and appeal for reconsiderations under a streamlined processing. Please see article extract of the NPV Result. NPV Date XX/XX/XXXX Unpaid Principal Balance of the Proposed Modification {$440000.00} Principal Forbearance Amount of the Proposed Modification {$850000.00} Interest Rate of the Proposed Modification 2.0000 % Principal and Interest Payment of the Proposed Modification {$1300.00} Amortization Term of the Proposed Modification 480 months Information That You Provided Which best describes you? Other Servicer & Investor Information Your Investor Other Your Mortgage Servicer Other Discount Rate Risk Premium XXXX Homeowner & Property Information Data Collection Date XX/XX/XXXX Do you currently reside in the property under evaluation? Yes Borrower Credit Score XXXX Co-Borrower Credit Score Monthly Gross Income {$8300.00} Property State CA Property Zip Code XXXX Property Value {$820000.00} Property Valuation Type Estimated/AVM Mortgage Information Original Loan Amount {>= $1,000,000} First Payment Date XX/XX/XXXX Do you have a fixed rate mortgage? Yes Unpaid Principal Balance of Your Mortgage {>= $1,000,000} Total First Mortgage Debt {>= $1,000,000} Interest Rate of Your Mortgage 3.125 % Remaining Term ( Months Remaining ) on Your Mortgage XXXX Mortgage Insurance Coverage Percent 100 % Modification Fees Paid by Investor {$0.00} Monthly Payment Information Principal and Interest {$3400.00} Real Estate Taxes {$1000.00} Hazard and Flood Insurance {$220.00} Homeowner Association Fees and Escrow Shortage {$0.00} Months Past Due 13 Imminent Default Yes Important information regarding NPV Evaluation results obtained from this site. Homeowner requests a copy of previous NPV Report of Banks Servicer basis of denial report previously to deny the homeowner a " change of circumstances '' denial. The DOJ guidelines allow for a change of circumstances, to really for a loan modification after 1 year of payments into the modification.
08/28/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • NM
  • 87120
Web Servicemember
We are waiting on a modification so that my mother and I can assume the loan. We completed the package and we did not get an answer from the company. XXXX. I have had some mail returned by the post office, like for court dates or for the Human Services Department for Medicaid or XXXX. The post office at my home is staffed by people who change every couple of months and the issue restarts, misdirected mail. I recently came back to my home and I was alerted that the mortgage is not going to honor their modification/assumption workout and instead has filed a notice of completion of briefings and demands foreclosure by summary judgement. We did all the company wanted, we can afford the house, we receive income, and we just made the payment, I am including the statement of the Escrow company who is taking the payments for over two years, which is really, credit worthiness to so good on the loan, however, the interest rate and the legal fees and interest that the company alleges is due make the loan so inflated! The rate is XXXX points higher than ( high cost ) the prevalent rates and my mother XXXX XXXX is dropping all her social security ( SSA ) income to make the payments at the demise of all her other bills. I was helping until I got physically incapacitated to work ( letter from doctor ) and I am better, I will be able to reintegrate to the workforc soon, XXXX. I am asking for XXXX accomodations on the issue or response, I was XXXX. Instead of reaching out to us, via mail, phone or else, the bank filed a completion of briefings and demands the court to foreclose. We are occupying the property, keeping the lights and heat and water and repairing it and maintining it and we want to keep our house, please do not let this house go to the XXXX investors, this is an owner occupied home, please help us to decrease the blight eyesores in the neighborhood that depressed values and that contributed to our inability to refinance in XX/XX/XXXX XX/XX/XXXX and XX/XX/XXXX since the property was and still is underwater. we just made the payment and will include proof of that. We put the property in my name as per request of the bank so that they will grant the modification, we did all they wanted. I will include the XXXX payments I will soon receive through the division of vocational rehabilitation which I qualified for and the social security of my mother, our tANF assistance for my minor child, SNAP and all again, if they wish, current statements but keep us communicated, now word from the bank about a modification and they filed in court a completion of briefings, what is that??? Let us keep my mother and I ( XXXX and XXXX XXXX XXXX XXXX ) the home that we are living in and raising a family with minor and XXXX kids
04/26/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • NY
  • 109XX
Web
Nationstar Mortgage Loan Number : XXXX Property Address : XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX My name : XXXX XXXX E-mail address : : XXXXXXXXXXXX Phone number : XXXX XXXX XXXX Dubious Financial Practices and failure to post ypricipal as requested I have tried to modify this mortgage several times in the past but Nationstar would not allow me even after my wife died. I applied to refinance it and yet Nationstar refused to assist me. I have owned the property since XX/XX/XXXX and it remains on Adjustable Rate and the principal has remained same since then. Even though I applied for modification of the loan, when it was denied, Nationstars put the house on foreclosure. i had to pay back all the owed amount including the late fees when I appplied for modification, before the foreclosure was lifted Now I paid XXXX extra in XXXX XXXX and instructed Nationstars to apply this under the principal. The following day, I saw that the money had been divided into smaller amounts which they called legal fees and LATE FEES, I called and spoke to a lady who told me she has put in request to apply the posting towards my principal. I checked my account again today I noticed it had not been changed. I called Nationstar 's staff by the name XXXX, at about XXXX ET, who told me the amount was applied towards late fees and it would not be changed.or credited towards the principal as I requested I told him I have not made any late payment since the house was out of foreclosure and I had paid the accumulated late fees when I applied for modification. He insisted that my payments were late and when he went through my account he could not find any late payment and he now told me the amount was applied towards Corporate advance, which I am not aware of. I asked XXXX to let me talk to his supervisor, he kept me on hold for some time and later on hung up the phone at XXXX Eastern time.I have the following complaints 1 ) When I applied for modification and it was denied, I did not have to pay late fees but nationstar made me pay the late fee with the threat of foreclosing on my house after the death of my wife 2 ) I have Adjustable Rate and I am allowed to pay down the principal since my application for modification and refinance were denied. I request Nationstar to post my payment according to my request, towards principal reduction 3 ) Nationstar should reimburse me the money I paid on late fees when I applied for modification and it was denied 3 ) XXXX is unprofessional and rude. He should never hang up the phone on a customer. I have the right to speak to his supervisor if I am not satisfied with his response I would appreciate if my complaints arfe properly reviewed and a response sent back to me at XXXXXXXXXXXX Thanks.
03/17/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • VA
  • 22015
Web
I received my coupon from Nationstar Mortgage for XXXX payment and saw it had increased by {$830.00}. When I called them to inquire why, they said my 10 year adjustable rate interest only note had set to principle and interest and amortized over 20 years to be paid in full. I asked why I was n't notified sooner and was told I was sent a letter in XXXX. Since I had never received it, ( my mortgage was transferred to them from XXXX in XXXX ) they just sent me a copy ( received today ). I 'm blindsided! Had I seen it earlier I would have applied for a Harp loan to make this payment more affordable. I did apply and was turned down because of the 30 day late notice from my second trust holder, XXXX, placed on my credit report this month! When I got these loans back in XXXX XXXX, my husband had just died 6 months earlier, and my son was going off to college. I am the original owner of this home since XXXX and I would never had placed a 1st trust mortgage with a 2nd trust equity line ( needed because my son was going to college ) with a 10 year knife hanging over my head knowing both mortgages would set at the same time and increase my payments combined by {$1800.00} a month without doing something about it before it happened. Now I stand to lose my house because I just learned today when I applied for a Harp loan that the second trust holder, XXXX put a 30 day late payment on my credit because my payment went up with them as well and my automatic payment to them was insufficient. Now I am told with the 30 day late ( my first ) I can not apply for a Harp loan. I am going to be forced out of a house I have lived in over 30 years into housing that will be more expensive at the age of XXXX! Why? I 'm asking for these lenders to work with me and not force me out of my home. If I 've made my payments on time, every time, except for this month with XXXX over lack of communication, why ca n't I get approved for a fixed rate harp loan, amortized over 30 years while interest rates are low? While I tried several times, I was told I ca n't qualify for a regular refinance because my ratios are too high! XXXX says they wo n't even send me a statement until I pay what is owed fully. What they report as delinquent is not the amount owed. I am shaking my head. How can something like this happen? Is it the intention of the banking industry to put people out on the street with these predatory lending practices and dangerous loans? I got a loan I could afford when I needed it most and never realized it could jump almost {$2000.00} in one month for the next 20 years, especially without due notice. As soon as I found out I called the lenders and asked for help, having it fall on deaf ears and my credit destroyed. Can you help?
07/06/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • SC
  • 29579
Web
My husband and I had our mortgage with aurora loan services. Theysold it to Nationstar Mortgage. We had moved and rented the house and werewere late with payments but never missed. Many times aurora tried topush us into foreclosure but we were late with payments but nevermissed. they put XXXX the amount of late fees, etc. in a non interest bearing account and then sold the loan. When Auroraremodified the loan they never put a monthly late payment in. Repeatedly we asked nationstar to get us an underwriter to explainand send a loan packet explaining the loan. Nationstar neversent us any paper work and could never explain the loan. They sent adocument on XXXX XXXX, 2015 stating that XXXX XXXX owned ourhome. I called a loan officer from another mortgage company and asked aboutmy credit report they ran and she said they have put me late 8 times thisyear and it was only XX/XX/XXXX. XXXX months into the year. I expressed thatno late payments were established in the remodification of the loan. But that I had repeatedly asked Nationstar for a written documentation. We needed to make one extra payment. I started looking closely at themortgage statements and they were also charging me fees such asproperty inspection fees, etc. they said they would take them off. Theywere also changing our payments monthly. I asked for paperwork toexplain why. Nothing was sent. We bought another home in southCarolina and XXXX XXXX XXXX sold our loan to Nationstar. They raised our loan payment and we continually asked to talk to an underwriter forboth homes. To explain the extra chargesetc. They let our insurance lapse and we called them and they said without our consent they let itlapse and were paying the premiums with my moneyusing their insurance company. Again I had a charge on my statementand questioned it. They said it was a late payment. I said that you justbought the loan and it stated no late payment. I told them they werediscriminating against us. They sent me a welcome letter I then askedfor an underwriter and the paper work that we owned the house andwhat we were paying and why they were raising our payment. Then theysent me another letter with a few more pages still not showing me thatwe owned the houses and what we were paying for. I called the XXXX and they have XXXX complaints. They have only resolved maybe 5 to 10 percent. someone suedthem and won. I feel they have committed mortgage fraud and are beingsecretive. they have discriminated against us becauseof our age and maybe ignorance. The telemarketers say they cant give their names and to sell our house ifwe do not like the way they are doing business. They sent me a letter to resolve and I called the number listed andextension and it does not exist.
12/21/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • PA
  • 193XX
Web Older American
On XXXX XXXX, Nation Star/Mr cooper received a payment from me for {$10000.00}. My balance was {$10000.00}, which should have left a balance of {$83.00}. On XXXX XXXX, I saw the check clear my account, so went on line to see if I could get a payoff amount. I noticed the {$10000.00} was " unapplied payment '' and my balance was still {$10000.00}. On the home page it stated congrats your loan is paid in full. I call and the girl on the phone told me that my account was paid off and I had no balance. I told her I should have a {$83.00} balance. She told me, I was wrong and there was {$100.00} escrow credit which was applied to my account. I told her the payment history did not show that and my most recent statement showed a balance of {$11000.00} with next payment as of XXXX/XXXX/XXXX, which was incorrect because it did not show my normal XXXX payment. She told me it would take a day or 2 to apply the payment, but my account was paid in full. I checked back on the XXXX of XXXX and their was not change to the history of the account, so I called again. I got the same run around and I was told it is in the satisfaction department and I was paid in full. On XXXX XXXX, I sent and email to them asking for my account to be updated because it was still showing {$10000.00} balance. They sent a generic email back stating someone would get back to me. On XXXX XXXX, I sent another email stating if it was not fixed I would be going to the CFPB, I received another generic email stating I would be receiving a letter within 10 day ( no letter ). SInce I did not receive a XXXX Statement in the mail, I went on line to check my account. There was no statement generated and the balance was still {$10000.00}. On XXXX XXXX, I sent another email, because the account is still showing a balance of {$10000.00}, I received a generic email back. On XXXX XXXX, I received a letter at my home, that they are researching my complaint and they have 30 days from when I notified them to resolve the complaint, however most of the time it is resolved in less than 30 days. It was already over 30 days from when they received my payment. On XXXX XXXX, I check my account and it is still showing a balance of {$10000.00}. I need a statement showing my payment was applied and the balance is {$83.00} and if there is an escrow credit of {$100.00}, it needs to show that, if not I need a true pay off figure. If my account is satisfied then I want my mortgage satisfied in the court house and proof the account is satisfied. I do n't want anything to show on my credit report years ago that I had a collection or missed payment for XXXX How hard is it to post a correct payment. How can it continue to show as payment applied, when my check was cashed?
07/12/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Public record information inaccurate
  • TX
  • 77459
Web Older American
Today XX/XX/XXXX I learned that a discharged judgment and foreclosed property from a XX/XX/XXXX Chapter XXXX Bankruptcy has appeared on our credit report after 7 years. Per the credit report the Debt is showing as XX/XX/XXXX Bank name XXXX XXXX XXXX -- No Data. Eviction is checked yes. Address is XXXX ( will disclose if requested ). XX/XX/XXXX Bank name XXXX XXXX Trustee for XXXX XXXX ( was XXXX XXXX XXXX then Nationstar ) - No Data. Eviction is checked yes Address is XXXX ( will further disclose if requested ). XX/XX/XXXX Bank name XXXX XXXX XXXX XXXX - Eviction is checked no Address is XXXX ( will further disclose if requested ) Judgment Amount is {$35000.00}. Home at XXXX was foreclosed in XX/XX/XXXX, there was no eviction and was my husbands property. XXXX was my property which was discharged in our joint bankruptcy in XX/XX/XXXX. There was no eviction. Also XXXX XXXX was related to XXXX XXXX and my name was not on that loan. It was a money judgment when the bankruptcy discharged it in XX/XX/XXXX at {$35000.00}. These items were not on any credit report until around XX/XX/XXXX when I received a letter from XXXX saying that my current address was changed to XXXX, a place I had not lived at for 3 years. Both of these banks are in violation of the terms of the bankruptcy as both property and judgment were discharged in the bankruptcy. I want these items permanently removed from our credit reports as this is some sort of retaliation. I have not contacted the banks because we have worked very hard over the past 7 years to keep our credit clean. I do not wish to play a game of dispute where each time they fight the dispute it drops our scores. We had to file bankruptcy due to my failing health and subsequent XXXX XXXX, but we did so according to the laws of the United States government. We did not underhandedly file false and misleading reports that are now compromising our character. What they have done is deceptive, unfair and they should be reprimanded as they had all records relating to our bankruptcy. These banks need to stop trying to ruin people with these types of tactics. It has been 7 years since the bankruptcy discharge and at least 10 years to the judgment filing. I can't even find an address for either bank to try to take care of this without damaging our credit files further. They are not listed in the creditor list on the credit report we just had pulled. So no way to contact them. We can provide whatever proof is necessary to get this handled including the court paperwork that dismissed any eviction case against us. We sincerely appreciate whatever you can do to stop these big banks from disobeying laws that were put into place to protect us. Thank you.
06/15/2017 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • GA
  • 308XX
Web Older American
In XXXX of XXXX , we set up auto-pay for our mortgage payments. On XXXX XXXX , XXXX , we received a notice that we were behind on our mortgage {$880.00}. After calling to inquire how that was possible, the CSrep informed us that there was no auto-pay set up and that this was the amount due. I still did n't get a true understanding regarding how we owed {$880.00} already. However, against my better judgement, I sent a check for the amount they claimed was past and the next month 's mortgage payment that was due, which would total approximately {$1300.00}. To my surprise, on XXXX XXXX , I received a check fro m Nationstar for {$32 0.00}, with no explanation about where these funds originated from. I inquired about that and they said it was for a partial payment that was received, I 'm not sure when, and they did n't say when, and I asked the CSrep why it could n't be applied to the balance that was due, since it was already in their possession, and they responded that the balance had to be paid in full. At this point I 'm so confused. I do n't understand why, if a customer owed you, you would send them a refund. From here it does n't get any better. On XXXX XXXX , the check for {$1300.00} was returned with the claim that I now owed {$2700.00}, which would equ als 5.5 mort gage payments and here it was only XXXX . Still, I got no clarification, no answers when I called. So I sent payment of {$2700.00}, as they claimed that I owed, and guess what? This payment was returned as well, I do n't remember the exact date, but it was the middle of XXXX , and now the amount had now risen to approximately {$3100.00}. I called immediately and spoke to CSrep who I asked to give me an explanation and a true, static amount with a solid deadline to pay. He informed me that the {$3100.00} was due before XXXX XXXX and I promised that it would be by the end of the next week. In my mind, all is well, until I get yet another letter with the same statement, and the XXXX returned monies. This letter was received on Saturday, XXXX XXXX , and when I call them this time, they inform me that the account was never brought current ( this was totally NOT my fault ) and that the house was sold on Tuesday, XXXX XXXX . The most interesting & heartbreaking thing is that the date that the funds were rejected, were after the house was foreclosed. No one called and said, we 're not accepting the payment, this is what you need to do, nothing. And I 'd included a note with the payment for someone to call me, with a phone number if there were any problems. Now I 'm losing sleep, feels like I 'm losing myself with everything I 've been through. I just want my house and I have been trying to pay what was owed.
04/24/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CO
  • 80226
Web
I am writing in regards to my property located at XXXX XXXX XXXX . I have filled many previous complaint with your office. I received a letter from Nationstar Mortgage dat e d XX/XX/XXXX . The letter states that my mortgage is past due and I owe {$110000.00}. The letter says that I have until XX/XX/XXXX to cure the default. If the default it not cured by XX/XX/XXXX it may result in acceleration of the sums secured by the secure instrument, foreclosure proceedings, and sale of th e property. Before I could respond to the letter I got a letter from Nationstar 's atto rney XXXX XXXX XXXX XXXX XXXX . This Letter is dated XX/XX/XXXX a nd states that they are foreclosing on my property listed above. XXXX XXXX XXXX XXXX XXXX 's Le tter contradicts Nationstars letter. In addition I am really not sure why Nationstar is stating I owe them {$110000.00} to bring the loan current. My XX/XX/XXXX statement says that I owe them {$100000.00} to bring the loan current. M y XX/XX/XXXX s tatement says I owe them {$100000.00} to bring the loan current. Also the XX/XX/XXXX st at es that my payment is {$1100.00} with {$1100.00} going to interest and XXXX going to escrow. My XX/XX/XXXX statement stated that my Payment is {$1400.00} with {$1100.00} going to interest and {$300.00} to escrow. Each statement has a default letter included with it ( please scroll to page 3 of the statements ) that states my payment amount is {$1700.00}. I am not really sure why I am accruing monthly payments at all since this mortgage was accelerated way back o n XX/XX/XXXX . T hat letter from XXXX XXXX that I received on 2/14/11 stated I owed {$230000.00}. It does not say anything about monthly payments still accruing since they called the whole loan amount and late payments due. This letter from XXXX XXXX should also prove that Statue of Limitation to Collect on a promissory note has expired. I have been arguing back and forth with the bank regarding this loan for more than 7 years now. All I have ever asked for is accurate figures and documents. They continue to send me more and more conflicting information. They are asking me if I would like to do any work out options but how can I when they ca n't even get me consistent accurate figures? I have thought all along that this loan was duplicated and there is more that one loan for my 1 pr operty. Do we let banks foreclose in the state of Colorado without even having accurate figures? Lastly I wanted to ask about the legal fees. I think that them asking for close to {$9000.00} in legal fees is excessive especially since it is mostly due to me needing to defend myself against their lies.
01/31/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • SC
  • 29803
Web
XXXX XXXX XXXX Attention : Department of Consumer Affairs I spoke with a representative in your office on Friday, XXXX XXXX XXXX. I was instructed to send a brief detail of my current situation, in hopes your office can help me resolve this eight month issue, which at this point seems irresolvable. My previous mortgage holder, XXXX sold my mortgage to Nationstar Mortgage Company. I received a notice from XXXX on XXXX XXXX XXXX to notify me of this transfer which will go in effect XXXX XXXX. I received my first correspondence from Nationstar on XX/XX/XXXX with my account information and my first payment installment information. On this document it also listed a discrepancy of XXXX, in addition to my monthly contacted payment of {$500.00}. I immediately contact this new company Nationstar and spoke with a representative on XX/XX/XXXX in hopes this error on my loan transfer could be corrected. Since XXXX XXXX XXXX to date : I have had XXXX calls, XXXX emails and XXXX faxes of requested documents to Nationsatr Mortage and XXXX. I have spoken with over XXXX different representatives in many different departments, from Customer Service Representatives, Escrow Supervisors and Corporate Staff. Apparently, XXXX made an error when transferring my loan to Nationstar. All documents have been received by both companies and it was concluded that I do not and did not owe this discrepancies. The monies were to be resolved between the XXXX companies. ( XXXX sending Nationstar this {$1400.00} ) Unfortunately, for reasons I do not know, this payment has yet to been sent. Nationstar has been and is still billing me for this amount. This situation has become a huge burden on me and my family. Nationstar has put my account in a delinquent status and has charged me numerous penalties for this outstanding {$1400.00}. I have been beyond diligent to do all I know/ knew to do and all I was asked by both companies in order for this to be resolved. Unfortunately, I am exasperated, exhausted, overwhelmed and quite frankly saddened, that I, the customer, have been treated as though I have no value to these companies. I have stated to both companies from the beginning, I do not owe this money, nor do I have this money to pay. I am a single mother of XXXX. I work XXXX jobs and I live on an extremely low budget. I have all documents to substantiate the facts. I will email or fax upon your request. Below, I have listed the last XXXX representatives I spoke with and their contact information. Both assured me, this problem was resolved! Thank you in advance for taking the time to review this distressing issue. I pray your office will be willing to step in and assist. I honestly do not know where else to turn for help.
09/16/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • IL
  • 60646
Web
On XX/XX/18 I made my regular online payment and selected from the online box provided, labeled " additional principle payments '' for an additional principle amount to be made in the amount of {$100.00}, in addition to my regular monthly payment due. The additional principle amount was not applied to additional principle as I selected but applied to unapplied funds account. I caught this later days after making the payment and called Mr. Cooper to get that error corrected. The next month, XX/XX/XXXX, the exact thing happened. This time with a {$50.00} additional principle payment ( Mr. Cooper applied to unapplied funds account and NOT additional principle as directed ). I called and was assured this would not happen again and the issue was taken care of. The next month, XX/XX/18, I made an additional principle payment amount of {$300.00} and the payment was allocated properly. On XX/XX/18 I made my regular payment and again directed another amount ( {$9100.00} ) to be applied toward additional principle. I send an online message confirming that it would allocated properly since I've had a history of issues with the additional principle payment NOT being properly allocated. This is the secure message I sent : " Please make sure the additional principle payment I made today gets allocated properly and is credited into additional principle. Please confirm. '' They then took it upon themselves to reverse both payments I made and apply the entire payment ( both the regular monthly payment and additional principle amount ) into the ONLY principle amount. I checked the account XX/XX/18 to find that my payment was reversed showing that the regular payment was not made and that the payment would be late soon in 2 days as a result of this careless error. You can plainly see that no where in my message did I direct that my regular monthly payment and the additional principle payment be added together and applied totally to additional principle only. I talked to a manager on XX/XX/18 who said that it would take 24 hours for my regular monthly payment to post and I would not be late. Here are the reference ID 's they gave for my call on XX/XX/18 : XXXX ( that is an employee ID ) and ID : XXXX. They should have immediately posted this payment the correct way, not give me 2 conflicting times when they thought that someone might get around to correcting the error ; 24 hours and 2 business days. Their stance was that I directed them to reverse the payment in my secure message to them following my regular monthly payment and additional principle payment on XX/XX/18 which I clearly did not. Furthermore if they were confused, which they clearly have a history of, they should of contacted me for clarification.
03/15/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NY
  • 121XX
Web Older American
I 'm writing this letter in regards to a formal complaint I wish to file against Nationstar Mortgage LLC. First, I would like to shed some background on the many problems I 've encountered due to this company 's incompetence. Our mortgage was sold by XXXX to Nationstar Mortgage on XX/XX/2016. This said mortgage is on our income property located at XXXX and XXXX. XXXX, NY. XXXX. Our first issue was the address listed on the new mortgage was wrong. A phone call corrected that, however this was the start of one headache after another.. Next I send my first mortgage payment by mail, along with the information ( a blank check ) to set up automatic withdrawl on the tenth of each month. Late notices aprox. 45 days later started coming. I called they said they did n't have the right information for direct withdrawl. We sent that information 2 more times, for a total of 3 times now. I am receiving late a fewb notices in the mail, which promted me to call numerous times to hear that they just crossed in the mail. That sounds legit, I guess. Next my tenants call me to tell me I have mail. It was a final notice that they were about to start forclosure proceedings. So I make another phone call to find that they never took the last two payments out of my account ... .So I made a double payment over the phone and finally the payment withdrawls are set up ... I should say I hope these payments are now set up ... Recently, I received a phone call from my Homeowner 's insurance agents office, stating that my homeowner 's insurance policy is about to be cancelled due to none payment.. I immediately made a monthly payment to insure my policy did n't expire.. I have an escrow account with the mortgage company and they were suppose to pay it ... My agent made a 3 way call including my self, the mortgage company and the insurance agent to figure out what went wrong ... The mortgage company then sent out a check to the insurance company for the wrong amount. More time on the phone the mortgage company sent a second check this time with the right amount. The insurance agent refunded me the wrong amount which I had to return to the mortgage company to be put back in escrow. Now I get a monthly statement from Nationstar Mortgage, with a {$75.00} Maintenance fee. Once again call the mortgage company to find out what this charge is. I spoke to a customer service rep she did not know what that fee was, I spoke to her supervisor, he could not tell me what that fee was but I should pay it. HERE ARE THE QUESTIONS I WOULD LIKE TO FIND ANSWERS TOO. 1. ) I want to know if Nationstar has reported me to the credit bureua as a result of their neglegence? 2. ) What is the maintenance fee of {$75.00} on my monthly bill?
06/05/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 916XX
Web Older American
We have been working on a modification with Nationstar for over three years. We hired a lawyer for a lawsuit against them, but every complaint against them was dropped for different reasons. Nationstar has been impossible to work with, always a different " point of contact ''. There have probably been at least 15 different ones, none of whom EVER knew anything about our loan. I always had to tell all my information every time. That 's why we hired a lawyer to help us. Through an outside contact, we have filed many modification packages. They were all turned down for one reason or another. We were only asking them to put the arrears as a balloon payment at the end of the mortgage, give us a 30 year loan and keep the interest at 3 1/2 % instead of the 5 % it was going up to. They would offer NOTHING even though no one has ever lived in this house but the XXXX family since it was built in XXXX. My husband grew up here and after his father died, we moved here in XX/XX/XXXX

My husband will be XXXX XXXX XXXX this year and he has XXXX XXXX XXXX XXXX. He is weak and having to leave this home would do him in. I ca n't imagine how he would survive it. Our grandchildren live very close and are home several times during the week, playing in the front yard. It is our home. Seventy-five years of memories are here. It would be impossible to move out. We also make extra money by renting our a back house and we would lose this source of income if we had to leave.

I just do n't understand how a company, no matter how impersonal, could be so cruel. We are still trying to get a low-cost mortgage with interest only for five or 10 years or a reverse mortgage. The reverse mortgage would be ideal except that Nationstar has run the mortgage from {$870000.00} to over {$1.00} million. So of course we could pay over {$200000.00} to bring the mortgage current, but then we would have to begin making payments of {$5500.00} a month which we ca n't afford. This could all have been handled quickly by Nationstar in a couple of months, but they 've stalled and stalled and run up all this overages which I do n't think are all legitimate but I have no way of finding out.

In the past three. Plus years, we have paid money we did n't really have to our lawyers ( who have been very fair and very supportive ) and are basically worse off than when we started. I just ca n't believe there is n't a solution to this. The truth is we ca n't possibly afford to move out. Is there really a company who would put a couple who are XXXX and XXXX years old out f their home? Apparently!! I believe this is elder abuse in some form.

I think Nationstar will do anything to get our home and they do n't care about the consequences.

10/26/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 93611
Web
We have been working, in good faith, with Nationstar/XXXX to sell our home as a short sale. It has major foundation damage. We have produced at least XXXX offers over the past several months. Nationstar/XXXX would not allow the property to sell for market value. During this phase of marketing, no one knew the full extent of the foundation damage. We had one offer for $ XXXX when Nationstar/XXXX would not reduce their price below $ XXXX. We had another offer for $ XXXX when Nationstar/XXXX would not reduce their price below $ XXXX There were multiple offers that led to those XXXX accepted offers. During those offers Nationstar/XXXX forced potential Buyers to obtain appraisals, and estimates for the repairs. The Buyer 's spent their funds obtaining the reports and Nationstar/XXXX. The appraisal came in at $ XXXX, as is. Eventually, a year later, Nationstar/XXXX acquiesced to suggestions to reduce the price. We received more offers. We had more multiple offers that led to an acceptable offer of $ XXXX. Nationstar/XXXX would only consider lowering their $ XXXX demand if the Buyer obtained another appraisal and an engineering report for the foundation damage. The appraisal came back at $ XXXX IF and AFTER the repairs were completed ( The appraiser said he had no way of estimating the repair due to its severity ) The appraiser also classified the property as uninhabitable. Estimates were obtained that ranged from $ XXXX to $ XXXX to bring the property back to an inhabitable status. In XX/XX/XXXX, Nationstar illegally filed a Notice of Default. As I understand the law the NOD must be accompanied by an affidavit. In this case, the affidavit stated Nationstar tried, and was not able to contact us. This is obviously a mistake or a fabrication. We have been in constant contact facilitating multiple short sale offers, constant request for updated bank accounts etc., plus we have numerous phone calls logged between us. In addition, the affidavit was signed and dated XX/XX/XXXX, the notice of default was dated and recorded XX/XX/XXXX. On top of being false, the affidavit is untimely. Recently Nationstar filed the NOD stating our home will be auctioned on XXXX/XXXX/XXXX. This must be dual tracking. We have been negotiating more contracts over the past 2 weeks and Nationstar knows it. We have come to terms with one Buyer and have another in backup, for $ XXXX. Our Real estate agent claims Auction.com hijacked our XXXX XXXX Ads. They are offering our home for $ XXXX. In conclusion, the NOD/NTS should be rescinded or at the very least, the sale date should be postponed. Nationstar/XXXX should allow the sale to go through at the current $ XXXX all cash offer that 's on the table as we speak.
09/02/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • GA
  • 30152
Web
This mortgage company is failing to apply funds submitted as " principal '' in an attempt to collect additional interest on the loan. Approximately 5 months ago ( XX/XX/XXXX/XX/XX/XXXX ) my mortgage with XXXX was sold to Nationstar/Mr. Cooper and I 've had nothing but issues with the company. I began making payments to NationStar/Mr. Cooper and immediately they were not applying funds as I indicated on their payment website. Instead of processing my loan payments as I indicated on their website with the monthly mortgage amount PLUS additional principal. They processed the funds without applying any additional money going to PRINCIPAL. Any additional amount I indicated as PRINCIPAL was held by the company as " UNAPPLIED FUNDS ''. On XX/XX/XXXX I spoke to a service representative and I explained that their company was changing the terms of my loan by not allowing me to make additional principal payments along with my monthly mortgage .It indicates on they website anyone could make additional principal payments just by adding the amount to my monthly mortgage. My previous mortgage holder " XXXX '' did this without issue. I was told if I wanted to make additional principal payments with my monthly mortgage I must call. The issue is they are intentionally making it difficult to pay off the mortgage with this practice, hoping that customers will just " give up '' attempting to payoff their mortgage early. Phone wait times, confusing and inaccurate explanations that do n't make sense is STANDARD. I do n't want any special treatment from my mortgage company. What I do want is to be able to go online to their ( Mr.Cooper ) website, make my monthly mortgage payment plus ANY additional PRINCIPAL or ESCROW payment I 'd like to add. Mr. Cooper Mortgage 's practice is stealing thousands of dollars from their customers /changing the terms of the loans and is intentionally making it difficult to payoff a mortgage early. This practice allows Mr. Cooper to receive additional interest payments over the life of the loan and should be stopped. Additionally, on XX/XX/XXXX I made another mortgage payment and I indicated ( on their website payment page ) I wanted an additional amount to be applied to principal.. On XX/XX/XXXX I visited their website and checked my payment summary. Again, they DID NOT apply the additional funds to principal as I indicated. I phoned Nationstar/Mr. Cooper on XX/XX/XXXX and spoke to their service rep " XXXX ''. She offered no plausible explanation however, she stated she would immediately correct the issue, and promptly send me an email confirming the corrective action taken. Today XX/XX/XXXX I again checked the summary of my account and the issue had NOT been corrected.
01/27/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • WI
  • 53149
Web
My loan was modified with a Hamp as XXXX XXXX. ( I have attached my Modification agreement ). Per my modification I was told that my New loan included all back payments owed which included interest, any fee 's and back Escrow, owed. I have made my payments except in XXXX lost my job, so instead of falling to far behind I entered into a payment plan that increased my payment {$700.00} a month to catch up for the one payment behind.I paid my payment plan as agreed, with hardship to my family, but I want to keep my home. My last payment on the plan ended in XXXX which they deducted from my account. This month when I went to make my original modified mortgage payment of {$2000.00}, Nationstar would not accept my payment and I was told I was late for my XXXX and XXXX payment because they had increased my monthly payment to {$2600.00}. They stated they did this because of my new Escrow analysis. When I questioned how it went up {$680.00} a month, when My HOI only went up {$180.00} but my real estate taxes went down a XXXX my payment should have stayed pretty much the same.Nationstar said that I was in the negative because they were going off the escrows dated back from XXXX. ( I have attached my Escrow analysis ). My dispute with them is that when my Loan was modified all these cost should have been included in my new mortgage, The note I signed did say moving forward my payment can increase/decrease due to escrows, I understand that, but it did not state that I owed back taxes and Insurance that would need to be repayed on top of my new modified payment. That is setting people up to lose their home. With My XXXX mortgage payment dated XXXX/XXXX/XXXX my escrows should have started at a XXXX balance or at the very least neg whatever the reserve requirements are. How can anyone afford such an increase, and if I am correct they will once again increase my payment next year, when they rerun my Escrows. Nationstar Mortgage has reported to the credit bureau that I am 120 days late, destroying all my efforts of my Credit repair, and have also stated if I do n't pay the {$3400.00} by the end of the month, my loan will have foreclosure proceeding started. I am devastated, I have a decent job and I am trying so hard to re-establish myself. Selling is n't an option my home is way under water. I believe that Nationstar mortgage has knowingly and willingly set myself and I am sure other Homeowners up to fall behind on their Mortgage payments and having to enter into another Modification process, which is the option they gave me. I need some help or an answer as soon as possible. I do n't have want to be dragged into the Modification process again, It took 7 years, Thank You Sincerely XXXX XXXX XXXX
11/02/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • AZ
  • 85234
Web
I refinanced a loan with Mr. Cooper/Nationstar in XXXX of XXXX. The original mortgage was also with Mr.Cooper/Nationstar and had been opened in XXXX. The refinance process went smoothly and I had n't had any issues until recently when it was discovered that I still have two outstanding liens on my home ( 1 for the original loan in XXXX and 1 for the refinance in XXXX ). The paperwork for the lien release was either never submitted or never recorded. I am currently working on a HELOC with another bank and they found the 2 liens on the property and can not approve the HELOC until the first lien is released. I have called Mr. Cooper at least 5 times now and have been told conflicting information with each phone call. Here are some of the things that I have been told : -We do n't show the original lien still on the home so the customer needs to research this on their own with the county recorder -Mr. Cooper emailed me a copy of the lien release and told me that I could take this down to the county recorder and submit it for release ( did not mention that there is a fee for this which I should not be paying for. I also wasted time going down there because the county will not take a copy of the document ). -Told multiple times that the issue had been escalated to the lien release team within Mr. Cooper and nothing has happened -Told that I would get an official document in the mail multiple times and never received anything -Told on XXXX/XXXX/XXXX that it is the customer 's responsibility to submit the lien release when the refinance goes through ( that the mortgage company never does this ). However, I looked back through emails and found an email from Mr. Cooper in XXXX saying that the lien release was in process and they would submit to the county. -Spoke with the county recorder and they said that the mortgage company could send an 'electronic ' version and it would be recorded the same day. However, then spoke with Mr. Cooper and their representative told me that Mr. Cooper does not do electronic versions and they sent a copy in the mail to the recorder 's office on XXXX/XXXX/XXXX and it could take another 5-7 days to get recorded. Overall, I am angry with all of the conflicting information that I have received from Mr. Cooper and its overall lack of assistance to get this item fixed. During the refinance process this should have been handled by the company, however, they have since told me that ( 1 ) it was my responsibility to submit the lien release ( lie ) and ( 2 ) that I should take the documents down there and submit them ( requires me to pay an additional fee ). This should really be a quick fix but has delayed my HELOC for at least a month now and maybe even longer.
05/23/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • CT
  • 06042
Web
XXXX/XXXX/XXXX Nationstar Mortgage XXXX XXXX XXXX XXXX XXXX, Texas XXXX Thank you for the copies of the loan modification. As you can see or should be able to see, this is only a copy of the XXXX Trail Period '' XXXX had put us on and then extended it for approximately a year or better. So the papers you sent me are not what I asked for or have been asking for. I am looking for the completed modification with all the documentation on how we went from a fixed 30 year interest of XXXX and why it increased to XXXX last XXXX, XXXX, and is going up to XXXX this XXXX XXXX. I know that this is still a relatively low interest rate, but going up 2 % is a hardship on us when my mom is on a fixed income of Social Security and my take home pay is less than when I started my job six years ago because of the increase in cost of my share of my portion of my health insurance. I know this is not your problem and that you really do n't care. My point is that by law I have a right to see these documents and I ca n't tell you the number of times I have called and requested them and you keep sending me a copy of the trial period and not the finalized modification. I want to see in writing please how it was decided that my interest rate would go up, the number of points that were added, how much was charged for doing the modification and if the balance of the difference between our regular mortgage payment and the trial modification was added back into the loan. We never received a copy of this and like any other financial institution if you are refinancing, having a closing or taking out a loan, all parties should see the documents and agree to the terms and conditions. Until I receive a copy of the documents, I can not agree to the increase to 4.75 %. I feel I have been very patient in this matter, but I am very frustrated. I have spoken to so many of your customer service representatives, the one I 'll never forget is the XXXX XXXX said it was none of my business on how the figures were arrived at. And the other XXXX was a written correspondence from Nationstar saying an audit was done on my file and everything checked out fine, but then why ca n't I get a copy of what I 'm looking for? I 'm wondering if anyone else has these issues or am I just the lucky XXXX. I hope the next correspondence I receive from you is what I am requesting. I have been trying to get a straight answer from you for years and since you have yet to supply me with the documents I am requesting, I feel you are hiding something like it 's a predatory loan. The only signature on file for us is the trial modification. We never signed thee final modification and that 's why we have n't received it. Sincerely, XXXX XXXX
04/06/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 336XX
Web
SUMMARY Nationstar Mortgage has been harassing me for a debt that they are attempting to collect that is not legitimate. They have filed this debt on my credit report as I will show you. EXHIBIT A will show you where the mortgage was assigned from XXXX to Nationstar Mortgage LLC which indicates the effective date of the assignment of mortgage was on or before XXXX/XXXX/XXXX. EXHIBIT B will show you where the Nationstar Mortgage LLC assigned the mortgage on the same date to XXXX. EXHIBIT C will show you where Federal Home Loan Mortgage Corporation had a warranty deed dated and fully executed on XXXX XXXX, XXXX. Which was notarized in the attorney 's office of XXXX XXXX XXXX, XXXX, XXXX, PA by their employee who is a notary? EXHIBIT D will also show you where XXXX XXXX XXXX Mortgage XXXX prepared a fully executed Release of Mortgage and had it recorded on XXXX XXXX, XXXX. I, XXXX had issues with them recording the document within the allotted time they were supposed to so you will see a letter in which I prepared to the attorney 's office to abide by the law in which they completed. On XXXX XXXX, XXXX, a year and XXXX months later I started receiving phone calls ( Call log EXHIBIT E ) and letters from Nationstar Mortgage indicating I owe them money and they were trying to collect on a debt from XXXX. This is so emotionally stressful for me as in the enclosed documents you will note I worked so hard for the mortgage company to have the mortgage released due to I lost my job. It took them 2 years to complete after ; I made written complaints to the OCC. EXHIBIT XXXX in which the company lied to Office of the Comptroller of the Currency ( OCC ) indicating they had taken care of everything in which in fact they did not. EXHIBIT ____. Then I had to follow up with OCC to advise them that in fact the company did not complete where they were supposed to. Well needless to say it was finally completed back in XXXX and now they are back at it again. I have paid all my bills on time and I tried to apply for credit and was denied. I did n't understand why until the phone calls started. I have since put in an investigation to try and have my credit corrected. However that does n't change the fact that I am denied credit. I have told the individuals several times I do not owe them and they are harassing me. Nationstar does n't even have an interest in the property as they assigned the mortgage and the mortgage has been release. I even have received paperwork to file along with my income taxes to show as well. Now they will try and file this against me twice as income with the IRS and this is not right. I have to pay the court for filing fees etc. For something this company has no rights to.
04/20/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NY
  • 148XX
Web
XX/XX/XXXX we received a letter stating that our mortgage loan of several years from XXXX had been sold to a company by the name of Mr Cooper. We continued to have our payment of {$450.00} taken out of our checking account by-weekly. Suddenly when the payment came out automatically on XX/XX/XXXXthe amount had increased to {$600.00}. On XX/XX/XXXX I contacted Mr Cooper at XXXX. I spoke with a supervisor in there Ohio location. She explained that I was being charged more money due to the fact that I had no home owners insurance. At this point I told this person that I have never NOT had home owners insurance, that this payment also comes out automatically every month. She then stated that Mr Cooper had faxed over 4 separate letters to my insurance company XXXX XXXX and that XXXX XXXX had not responded. I said, then why would you not contact the homeowner, she said because we do not have to do that by law. So at that point Mr Copper takes it upon themselves to charge you a fee for homeowners insurance. I said that is a terrible business practice and not the correct way to do business. She said that if I could get XXXX XXXX to fax over proof of insurance that I would have my money back in 2 days. At this time I contacted XXXX XXXX, In speaking with the office manager She stated that she is the only one there and has not received a call or fax from anyone claiming to be Mr Copper. She then faxed them the appropriate information twice and copied me via e-mail. On XX/XX/XXXX another payment was taken out by Mr.Cooper for {$600.00}. I then contacted Mr. Cooper again at XXXX I spoke with a woman by the name of XXXX in there Georgia location. She was in the insurance division apparently. She stated to me that she could see in the system where XXXX XXXX sent over insurance proof and that she would change the system to reflect this. She then went on to say that I need to call back in 5 business days, speak to someone in the escrow department to be sure that this is in fact fixed. I said, that does not make any sense, you told me you were fixing it right now. She stated, well I can only do some much just contact them in 5 days. Then I proceeded to ask, when will I receive my refund for the 2 over payments that total {$300.00}? She said, oh, well why would you think you would get this money back? I said, because I have my own insurance and you are charging me for your insurance. She said, oh you pay for your own insurance? I said, isn't that the reason we are having this discussion. She then said, well if in fact they do owe you money you will need to wait to call them in 5 days, then they will process it from there and that will take another 5 days. This is just unacceptable ....
07/29/2016 Yes
  • Mortgage
  • Reverse mortgage
  • Loan modification,collection,foreclosure
  • NY
  • 14580
Web
This complaint against Champion Mortgage concerns questionable business practices when a reverse mortgage becomes due, and seeks answers from their upper management. My Mother had a Reverse Mortgage with Champion Mortgage. When she passed away on XXXX/XXXX/16, she owed Champion about {$120000.00}. With her house at XXXX XXXX XXXX XXXX, XXXX, CT XXXX valued at about {$270000.00}, our plan was to sell it and pay off the mortgage. After the funeral and spending some time organizing myself to deal with my Mother 's estate, I contacted Champion Mortgage on XXXX/XXXX/16. I was told that by XXXX/XXXX/16 I needed to provide the following : Copy of the Death Certificate Copy of the Will Letter of Intent to Sell the House Listing Agreement with Real Estate Company/XXXX. On XXXX/XXXX/16 I mailed the first XXXX documents to Champion, and stated in the Letter of Intent " We are working with XXXX XXXX of XXXX XXXX XXXX XXXX to get the house listed as soon as practical ''. On XXXX/XXXX/16 I contacted Champion again after having signed the Listing Agreement ( document # XXXX ), and our real estate agent XXXX XXXX sent it to them as an e-mail attachment later that day. Within a few weeks we were fortunate to receive and accept an offer for the house for {$270000.00} with a closing date of XXXX/XXXX/16. Much to my surprise, I received a letter from Champion Mortgage dated XXXX/XXXX/16 stating " your loan was referred for foreclosure processing today ''. I e-mailed Champion on XXXX/XXXX/16 asking what the heck was going on, provided them with the sale and closing date information, and stated emphatically that I wanted to hear back from them. I received no reply ; they seem to deal only in form letters. On XXXX/XXXX/16, with the closing date of XXXX/XXXX/16 imminent, Champion included a charge of {$3000.00} for " Attorney Fees and Cost '' in the Loan Payoff document they submitted to our attorney. I spent the entire afternoon of XXXX/XXXX/16 going back and forth via e-mail and phone with our attorney, our real estate agent, and Champion. Champion claimed that they had not received the Listing Agreement, and therefore were entitled to {$3000.00} as the cost of initiating foreclosure. To make a long story short, it was proven to Champion that they had in fact received the Listing Agreement on XXXX/XXXX/16, and the {$3000.00} charge was dropped. Various business practices that were followed by Champion on this reverse mortgage once my Mother passed away were very troubling to our family. Perhaps their very aggressive approach has become an accepted way of doing business, but to me they lacked both the professionalism and decency that I would expect from any bank or mortgage company.
09/16/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 77004
Web
Structure of my home loan : I have an XXXX loan with Nation Star Mortgage. Basically 80 % of my home loan gets taken out of XXXX loan and 20 % gets taken from another loan. Insurance and taxes are paid out of my 80 % loan ... .never my 20 % loan ... .I do n't even have access online to pay escrow on my 20 % loan if I wanted to ... keep this in mind when reading below. Around XX/XX/XXXX, I received a check from my home insurance company in the amount of {$1400.00}. The insurance company stated my mortgage company XXXX Nation Star Mortgage XXXX paid the insurance twice. I called my mortgage company and told them that the insurance was paid twice and asked what I needed to do with the check. Nation Star Mortgage said I had enough funds in my escrow and did n't need to send the check back. I was advised that, just to be safe, to send {$200.00} which I did in XX/XX/XXXX Now it is XX/XX/XXXX. In the beginning XX/XX/XXXX, I sent over {$8400.00} to pay off my 20 % LOAN with Nation Star Mortgage. A few days later, I realized I had a {$12.00} balance so I sent {$20.00} more to close it out. A few days later I noticed the account was still not closed so I called Nation Star Mortgage. Nation Star Mortgage explained that I had an Escrow balance of around {$1400.00}. Basically, after numerous phone calls and time, I found out that when the mortgage company paid my insurance twice back XX/XX/XXXX, they paid it once from the 80 % loan and once from the 20 % loan. I have called Nation Star Mortgage numerous times to discuss their mistake and all they tell me is that I need to send the check to pay off the escrow. This is not right because I was told by a Nation Star Mortgage employee XX/XX/XXXX that I did not have to send the check in. Her notes are documented in the Nation Star Mortgage database. This has been confirmed by another employee I spoke to. Also, why did n't Nation Star Mortgage realize they paid the insurance from the wrong loan and fix the issue or contact me??? When making my online payments for my 20 % loan since XX/XX/XXXX, nothing was ever shown stating that I had an escrow balance. I am currently working with another Nation Star employee who states that the best they can do is move the escrow balance on the 20 % loan to the 80 % loan. It has been over two weeks already since she last told me this and nothing is happening. I would like for Nation Star Mortgage to pay for the escrow balance on the 20 % LOAN since it was their mistake. They took it out of the 20 % loan which was a mistake and they told me I did n't have to send it back which was false. A financial company can not make these types of mistakes and expect the customer to pay for them. This is not right.
02/09/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • TX
  • 752XX
Web
On XXXX XXXX XXXX my mortgage was sold to Nationstar Mortgage. On XXXX XXXX XXXX I sent a letter of financial hardship to Nationstar describing the fraudulent circumstances that were induced upon me at the signing of my closing documents. On XXXX XXXX XXXX XXXX XXXX XXXX of Nationstar replied to my complaint to both Nationstar and the CFPB by stating simply, " We have conducted an investigation, and it was determined the error asserted within your correspondence did not occur on the account. Please be advised Nationstar can not attest to the prior servicer 's actions, including their origination, underwriting, or lending processes. XXXX XXXX then threatened me with the full impact of the sales contract stating, " we will continue to service the loans in accordance with the valid, binding documents that you signed at the time of origination. '' I replied to both XXXX XXXX XXXX XXXX with citations and an Error Resolution Notice under 12 C.F.R. 1024.35. I then supplied additional documentation from the XXXX XXXX XXXX XXXX XXXX in addition to two separate professional opinions of the site description on the property for a re-assessment of my complaint. XXXX XXXX of Nationstar contacted me in XXXX of XXXX to say that my case had been escalated and they would be conducting their own internal investigation into the fraud allegations. XXXX XXXX contacted me shortly afterwards and told me the internal investigation confirmed my fraud allegations after escalations reviewed my case in detail and they would then approach XXXX XXXX with their findings. On XXXX XXXX XXXX XXXX XXXX XXXX XXXX e-mailed me with the decision of Nationstar to fully enforce my mortgage contract despite the open records documentation of the fraud that has been confirmed and supported when initiating and servicing my residential mortgage contract, XXXX XXXX replied to my complaint saying there is nothing he can do for me. Specifically XXXX XXXX replied saying, " They realize an error was made '' however as they are not the investor they can not help me further and will enforce any and all contractual obligations that have been imposed upon me by the now defunct XXXX XXXX XXXX that was put out of business by the FBI for fraud in XXXX. I am XXXX and my XXXX was established in XXXX. As we are associated with the XXXX my business has survived however as of the XX/XX/XXXX and more recently for all of XXXX I am no longer able to receive a paycheck and my savings has depleted to the point of desperation. I am seeking a Loan Reduction to equate to the value of equity that was and still is being grafted from me and my family for the remaining balance of this loan. XXXX excessive taxas, closing costs, etc.
08/19/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 90278
Web
Problem with Nationstar MortgageI have written you XXXX before about this company and the way they do business. It has not gotten any better. I started the loan modification process in early XXXX. I previously wrote you how they " botched '' the application after torturing us for months, making us resubmit the complete application XXXX times, etc. Long story short : After they finally approved the modification in XXXX XXXX. I was told to pay the regular mortgage for XXXX and start the XXXX lower payments starting in XXXX. I paid XXXX and XXXX on time. In XXXX, I was informed that I paid all 6 months in full. When I called to question that, they said I should not have been told to pay XXXX mortgage - that it actually counted for the XXXX XXXX payments. They resolved this problem, by sending me back the XXXX and XXXX payments I made and letting my unpaid balance and penalties grow starting XXXX XXXX. Late XXXX, someone finally resolved the issue and stated that I would go on the unemployment program starting XXXX XXXX. If I paid my {$600.00} monthly statement on time for 6 months and found a job prior to XXXX XXXX, I would then qualify for a loan modification. He said that usually they even forgive up to 75 % of the debt. I was also told : The new loan % rate will be reduced and/or the payment period extended. There would be an initial 3 month trial period to see if I paid on time. If I did, the new lower monthly amount would start in the XXXX month and continue until the end of the loan. As requested, I sent in the verification of employment form in XXXX after I was hired for a new full time job. I was told to pay the XXXX payment and to contact Nationstar to start the process of the 3 month trial period. I contacted them to see the next step. They told me to call back in a couple of weeks. When I called today, I was informed that the " investors decided not to participate in the loan modification. '' I was knocked down to my knees. I was finally able to speak with a manager. He informed me that all of the outstanding balance, {$34000.00}, is due within 9 months to XXXX year, and and my mortgage will still be the same ... ... we will have to pay over $ XXXX/month or we lose the house to foreclosure. Needless to say, I think what they are doing is unethical, unfair, and illegal. Not once in any of my XXXX conversations over the last year with various rep 's did this come up as even a remote possibility. Can you help to correct this injustice that we are facing and save our home? We have been living in this home since XXXX. I have never been late on a payment or had any problems until Nationstar took over from our previous bank, B of A. Please help. Thanks, XXXX
01/11/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • LA
  • 70058
Web
This is an amendment to claim # XXXX that was submitted on XX/XX/XXXX. In that complaint there were XXXX issues that were of concern regarding the servicing of the my mortgage loan and of the unauthorized disbursements of premiums and taxes. On XX/XX/XXXX I received a call from XXXX, who previously identified herself as a manager in the escrows department in a conversation of XX/XX/XXXX. During that conversation she acknowledged Nationstar was receipt of the documented proof of flood coverage, but the flood line had not been removed as promised.She said there were notes in the files of previous calls regarding these issues and the promises made to resolve them going back months. She informed me that based on our conversation on XX/XX/XXXX and the documents I provided she has removed the flood escrows line but has refused to remove the tax escrows line from my mortgage although she found that I had the escrows shortage in the amount of {$400.00} XX/XX/XXXX but the tax escrows line was not removed as promised. The 2 reasons for the denial of the tax escrows I was told was that ( 1 ) the loan was delinquent ( 2 ) the taxes were late. I believe Nationstar is acting punitively by taking such a hard stance on one of their policies regarding non escrows accounts. The delinquency was caused when Nationstar made the error in increasing my payments. It remained delinquent because Nationstar was negligent in the servicing of the account. Nationstar did not resolve the issue in a timely manner even after showing proof that they were in error. Finally, Nationstar has never provided anything regarding the implementing of an escrows on account that were originated as non-escrows accounts. I agree my XX/XX/XXXX taxes were not paid until XXXX. They were delinquent for 6 months and I had every intent on paying them but Nationstar had already disbursed payment. It is customary for " any creditor or company '' to issue a late notice when payments are late. The city of XXXX XXXX did issue send a such a letter. However, the property was not in imminent danger of being sold for a {$360.00} tax bill and Nationstar, being a major lender in home mortgages and serving industry is well aware of the time lines associated with tax sales. By taking such a punitive stance it appears Nationstar, who is a leader in the mortgage and GSE servicing industries, is saying it is ok for a major company to to make egregious errors, display poor customer service, and to make adverse decisions without quick resolutions, but the consumer in non exempt and must adhere to all the rules and regulations regardless to whom erred. I believe this has been the a very poor display of customer serivce and of servicing.
09/25/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • GA
  • 317XX
Web Older American
In XXXX 2015, the transition of the purchase of XXXX XXXX XXXX by XXXX XXXX, in Georgia occurred. I own rental property and payments to Nationstar Mortgage company were made from XXXX XXXX XXXX ; however, after the transition to XXXX XXXX, the automatic payments to Nationstar got messed up because the account at XXXX XXXX XXXX, now XXXX XXXX, XXXX XXXX XXXX misplaced a deposit ... one that we discovered that the deposit was moved to another account with XXXX XXXX. In the meantime, Nationstar drew the mortgage XX/XX/XXXX payment off of the former account resulting in a payment of insufficient funds. When Nationstar notified me of the failed payment, I made arrangements at XXXX XXXX to ensure that a payment would go through. Only XXXX XXXX, the payment went through to Nationstar. However, I began receiving calls from Nationstar stating that I had not made the XX/XX/XXXX payment. I told them that I had, and had evidence that the payment went through. They called me at least twice a day for several weeks. Finally my banker attempted to assist with resolution of the problem by calling Nationstar. It is very difficult to speak with anyone with authority there, and basically could only talk to customer service. She faxed a copy of the bank statement with evidence on the statement. Things were quiet for a week or so, but then customer service called again stating a payment had not been made. As XX/XX/XXXX rolled around, the payment to Nationstar on my new bank account went through, but Nationstar began calling me again stating I had not made the XX/XX/XXXX payment. I received more than XXXX calls all times of the day and night from them. There was no convincing customer service that the payment obviously went through. In fact on my online Nationstar account, I can see that both the XX/XX/XXXX and XX/XX/XXXX payments went through. I finally got my lawyer involved, who sent them a letter with the paper work as evidence of the issues and payments. They responded, stating they would not have a resolution to the problem until XX/XX/XXXX ... .and could n't even spell my lawyer 's name right. In the meantime, my credit score has been affected, dropping almost XXXX points. Therefore, something at Nationstar is not connecting with the payments that are evidently being made, as evidenced by both my bank account and the Nationstar website. Now I just received a call from Nationstar stating that the XX/XX/XXXX payment has not been made ... this is ridiculous. No one there is listening to me, my banker, or my lawyer. And yet the payments ARE being made. My credit score is being affected, which is very serious to me, and this company is not paying attention to my concern. Please help me.
07/24/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • MA
  • XXXXX
Web Older American
XXXX was sold from XXXX XXXX XXXX XXXX XXXX to Nationstar on XXXX XXXX. My XX/XX/XXXX payment was already mailed to XXXX before I received the correspondence fron Nationstar that they had bought the loan and payments should be mailed to them after XXXX. I called XXXX and was advised that a check was sent to Nationstar via XXXX ( XXXX ) on XX/XX/XXXX, check # XXXX and arrived on XX/XX/XXXX at XXXX XXXX. The check has since been cashed and cleared by Nationstar. However, Nationstar erroneously credited the XXXX check to Insurance escrow instead of my mortgage payment. I learned of this on XXXX/XXXX/15, since that time I have made 4-5 lengthy phone calls explaining their error and when was my mortgage payment for XX/XX/XXXX going to be credited. On each occasion they told me it would be credited within 48 hours but was never done. After several of what Nationstar calls courtesy calls, I called today to get this straightened out before I make my XX/XX/XXXX payment. I do not want my XX/XX/XXXX payment being applied to the XX/XX/XXXX payment. Nationstar has had my payment in escrow since XX/XX/XXXX but do not seem to be able to get it applied to my mortgage account. I was told today that they would waive my late fee as a coutesy ... .what late fee, as well by federal law no late fees are applied for 60 days from XXXX/XXXX/2015. They are holding my money! In fact I was told by a XXXX today that the payment was applied and I could see it on line by tomorrow only to be told by her supervisor, XXXX, that her statement was untrue that it had not been resolved yet. Finally, I was told by the escrow dept. ( XXXX ) that the transfer had taken place and will be seen on line in 24-48 hours. I asked XXXX since the error was theirs and talk of late fees could jeopardize my credit rating could she please send me a letter hard copy with an explanation of what transpired with their error with specific dates. She flat out said you will not be receiving a letter. When I explained that the consumer protection rights spelled out on the FDIC web site states specifically that when the bank has admitted the error it shall be corrected in XXXX business day and a letter of explanation and resolution be sent to the customer within 3 business days, she once again stated that NO letter will be forthcoming. This letter is important should I need to defend my credit rating after the fact. I also suggested that since my payment was tied up in escrow since XXXX/XXXX/2015 would I be seeing interest that accrued since that date as mandated by federal law and she stated " NO INTEREST ''. Please intercede. Their address is Nationstar Customer Service XXXX XXXX XXXX XXXX, XXXX, TX. XXXX ... XXXX.
04/17/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • FL
  • 33071
Web
We submitted a full short sale package for XXXX purchase price back in XX/XX/XXXX in XXXX, then in the first week of XX/XX/XXXX Mr. Cooper countered our original offer an additional XXXX more. My buyer provided his property inspection report, and countered back at XXXX. Sensing the sale date getting closer, we again asked if the sale date was postponed? We were told by Mr. Cooper they would file a motion to cancelled the upcoming XX/XX/XXXX Foreclosure Sale Date since they had received a completed short sale package and a CASH offer, and since the counter offer was still short of the investors price, they would also have to put the property in their auction site XXXX. But the sellers had to agreed to that or they would cancelled teh short sale. They Also told us not to worry, because they will cancel the foreclosure sale date. The property was in the Auction for a week and my buyer was the only bidder, since the home had may issues with mold and water damages. Since my buyer was the only bidder, and he already had the property under contract with Mr. Cooper, we were told that XXXX would transfer it back to Mr. Cooper. That transfer took another week of loss time for them to release the property. Then Another week went by before Mr. Cooper engaged us in XXXX to let us know that the property was being release back to XXXX and the Negotiator wanted to counter again at XXXX. We agreed on the XXXX sale price and teh lender requested a HUD-1 reflecting the new price, and addendum reflection all parties has agreed to said price, and updated proof of funds. All documents were quickly uploaded and sent to the Lender in XXXX. Last week we requested a response on when we can expect the short sale approval. The Sellers also went to court on XX/XX/XXXX to make sure the sale date for the property was indeed cancelled. They showed up and was told that the lender a day before sent in a motion to cancel the original motion to cancel the Sale date and they were proceeding with the foreclosure on XX/XX/XXXX. We explained that this was a Dodd-Frank violation and it goes against the CFPB guidelines, and we were told, too bad! The sellers contacted Mr. Cooper on the phone and spoke with the bank for about an hour. She spoke with XXXX XXXX in regards to our situation and she had all the paperwork in front of her, she got someone from the foreclosure department to review our package and she saw the $ XXXX cash offer. She came back on the line and advised the sellers that the paper work was all sent in time and that they are rescinding the foreclosure and will continue with the offer. We are now told that they will not vacate the foreclosure. Can someone help?
02/05/2016 Yes
  • Mortgage
  • VA mortgage
  • Settlement process and costs
  • TX
  • 76209
Web Servicemember
We started a refinance process with Nationstar Mortgage in XXXX of 2015. They jnformed is that we had to get approval and then we had to go through a trial period until they would complete the paperwork. During our trial period we would report as late but as soon as the refinance went through, it would be XXXX out as long as the trial period payments were made on time. It took over a month but finally we were approved for our trial payment. We made our payments on time. We still recived collection calls that after a few minutes the lightbulb would go off and they would appologize for calling. We wathed our credit score drop even further during this trial but just hoped that the refinance would be quick. Finally 3 months were up. It took us trying to call several times to find out the next steps. Finally they said paperwork was being sent out. A week passed and we never received it, another several calls were placed. Finally someone called us back saying that the paperwork was mailed but that they would email it. A few days after we recieved the email, the overnight package with the paperwork arrived on our door. We scrounged up our witnesses and put time we didnt have ( XXXX ) and went to a bank were they could notorize the paperwork. Paperwork was sent back through fax. We waited several weeks and finally tried to get in contact with them again, several messages later we finally recieved a callback and found out there was a document missing, we refaxed it. Something was still wrong. We had to start over, We took more time out, had witnesses take time out of their day and start the process over, that was XXXX XXXX. We XXXX the paperwork back to them, with the holidays and all the craziness of having XXXX, time got away from me but I really thought our paperwork had gone through. XX/XX/XXXX I review my credit report and it shows me 8 months past due with Nationstar, several were 120 days. I sumitted a claim to dispute which they fought. Tried several times to call again, once being hung up on because they were having system issues. Finally got ahold of someone and was told that once again something wasnt right about our paperwork and it had to be redone and that is why I was still reflecting so far past due ( even though I have continued to make my payments on time every month ). Today I recieced notice that one of my credit cards was being cancelled because of newly serious delinquency. The only account showing deliquent is Nationstar. i want all negative credit marks removed now and I dint want any additional work from us to complete the refinance on our mortgage. This has gone on long enough and our credit and time has been effected enough.
03/20/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • AL
  • 35805
Web
Nationstar denied loan modification for property that was purchased XXXX XXXX with XXXX who was in process of beingsued for " preditory lending '' and filing for bankrupcy in that very month and year. Nation Star Mortgage eventually gained control of our mortgage from XXXX. There is a break in the chain of title of & gt ; the mortgage. MERS transferred the mortgage to Nationstar on & gt ; XXXX XXXX, XXXX, but before that on XXXX XXXX, XXXX Freddie & XXXX XXXX Mac owned the mortgage & gt ; ( please see attachment from attorney XXXX XXXX that I havesubmitted for complete information on this. ) Further, The process for " loan modification review '' lasted from XXXX XXXX XXXX, XXXX while the foreclosure process was moving along and is now is the final stages of the Judiciary process. I feel that Nationstar did not act in a timely manner and is not following guidelines for a fair loan modification on this property. Reason for mod denial is that the " delinquent amount due '' is too high to produce a lower mortgage when that amount has been increasing steadily as the loan mod review has taken so long. Nationstar regularly asked for documents, and then when those were in, found more documents they needed ; documents that had " timed out '' while Nationstar continued to request new documents had to be resubmitted. The process would begin again for review ; the request for additional documents would come XXXX by XXXX as the time ticked away and the " review '' could notbe completed yet! I worked diligently with Nationstar to complete the " Borrower 's Packet '' and qualify for a Loan Modification. I do n't feel that they have worked to meet my needs in a timely fashion and may not have followed the correct guidelines for a Loan Modification on my behalf. There also seems to be some illegal activity around my account, per the documentation that I have provided in an attachment from Attorney XXXX XXXX. A Sale Date is certainly immanent now on this property. Though XXXX XXXX has given me some council on this matter, he is not currently my attorney. I am working with Legal Aid of Hawaii now to hope to stop the foreclosure. Their resources only allow for Loan Modification assistance. Without immediate attention to this matter, Nationstar will likely foreclose on my property, as there was a sale date of XXXX XXXX, XXXX which was " post-phoned '' by the XXXX Commissioner while the Loan Modification Denial Appeal Review was in progress. My appeal for Loan Mod. Denial was denied today, XXXX XXXX, XXXX. I am XXXX years old. I purchased this property for my children and grandchildren. I would like to keep this property if at all possible. thankyou. .
09/24/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NY
  • 12603
Web Older American
This complaint is against Nationstar Mortgage, XXXX XXXX XXXX XXXX, XXXX, Tx XXXX. On XX/XX/XXXX, I received a letter from them indicating that my escrow account had more money than needed, They enclosed a refund check and lowered my monthly payment from {$1800.00} to {$1400.00} starting XX/XX/XXXX. I paid the lower amount monthly until XX/XX/XXXX. On XX/XX/XXXX I received a notice dated XX/XX/XXXX from the City of XXXX, NY that the mortgage company had not paid my property taxes of {$2800.00} plus a late charge of {$84.00}. I notified Nationstar and was told that I did not have an escrow account, however, after checking they sent me a letter dated XX/XX/XXXX that confirmed that my account should be escrowed. On my XX/XX/XXXX statement they kept the payment of {$1400.00} the same and indicated that if I made additional escrow payments that they would not raise the payment amount so I sent them a payment of {$2900.00} which included an additional {$1500.00} in escrow. In XX/XX/XXXX I sent them {$1500.00} which included {$100.00} in additional escrow. On XX/XX/XXXX I received a notice that they had not received my XX/XX/XXXX payment so I recovered my cancalled check from my bank which indicated that the bank paid the XX/XX/XXXX mortgage payment on XX/XX/XXXX. I notified Nationstar and they said that they mistakenly posted the entire amount to my escrow account and charged me a {$24.00} late charge which they have not recinded. On my XX/XX/XXXX statement they raised my monthly payment to {$2000.00}, a {$620.00} increase in an attempt to correct their inability to service my escrow account properly. I paid the {$2000.00} leaving me with XXXX dollars left for a three week period. I have now received my XX/XX/XXXX statement where they again want a {$2000.00} payment. I am retired and on a fixed income so I do not have the ability to make any further payments in that amount. They have caused me an extreme financial hardship and have refused to lower the payments. Just as a matter of information my property taxes are {$2800.00} and school taxes are {$1300.00} for a total of {$4100.00}. The additional escrow of {$620.00} plus the {$200.00} escrow already built into the $ XXXXpayment amounts to {$820.00} monthly for a yearly total of {$9800.00} which is more than double the required escrow needed. Therefore, I am making no further mortgage payments until such time as Nationstar reduces the monthly payment amount. I am also considering legal action against Nationstar for damages incurred by their inability to properly service my account, also, they have sold my mortgage to XXXX XXXX who I have been in contact with. They advised me to contact you.
01/05/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 760XX
Web
I received a letter from my new mortgage company XX/XX/XXXX stating my flood insurance policy had lapsed and I had 30 days to provide my new policy info or they would place insurance on it for me at a substantial premium to cover " their '' interest. I have owned the home for 29 years and have never purchased flood insurance before. I had a previous request from my original mortgage company XX/XX/XXXX so I had an " Elevation Survey '' done by a professional surveying company stating my home was in XXXX. Homes that are in XXXX do not require flood insurance and the issue was resolved. The new mortgage company said they would not accept the elevation survey but required a letter from FEMA. I started the FEMA process which stated could take up to 60 days. Around XX/XX/XXXX, I received a phone call from the mortgage company concerning the flood insurance. I returned the phone call and told them I was still waiting on FEMA. After the phone call, I made some phone calls and was able to purchase flood insurance ( although I live in XXXX and it should not be required ). I paid for the policy but was informed that it all has to go through the government and would take 30 days to go into effect. This means the original letter I received giving me 30 days to comply was " barely '' attainable even if I received the letter the same day they wrote it. It took the mail a few days to get to me AND I had to find insurance, purchase it and have it go into effect in that same 30 day period per the letter. On XX/XX/XXXX, I paid FEMAFLOODNFSIE ( a government agency ) for my flood insurance policy ( against my better judgement ) and both my insurance agent and I faxed them the policy application information as well as the proof of payment ( from XXXX totally separate fax machines ). On XX/XX/XXXX ( three days after purchase of insurance ), I received the letter from FEMA stating my residence was removed from XXXX and indeed was in XXXX I promptly sent this information via fax to the mortgage company and figured the situation would be settled one way or the other ( I " purchased '' the insurance policy AND I had the FEMA letter they requested saying I was in XXXX ). On XX/XX/XXXX, I received another letter from the mortgage company stating THEY put the flood insurance policy on my loan. Now I have XXXX unnecessary insurance policies for the same property!! I have faxed the information several times as well as emailed it three times. When I call to speak to a representative, I am told they did not receive anything concerning my insurance coverage and I need to fax it again. I re-fax it and follow up with more phone calls but they never receive anything.
03/25/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • MD
  • 20720
Web
In XXXX I was approved for a XXXX through XXXX. Prior to closing, my Loan Officer went over final numbers which included a $ XXXX/mth XXXX option, and a $ XXXX/mth XXXX option. Just to my surprise, I notice after receiving my first bill that the XXXX option, which was the interest only payment, was not the numbers that the Loan Officer quoted me. I contacted the Loan Officer who went back over closing numbers and he again agreed that the numbers he quoted were correct according to his mortgage calculator. The Loan Officer later contacted a representative from XXXX who had already sold the loan to XXXX to see why the numbers had adjusted. According to XXXX, the rates had adjusted prior to closing and was never locked. Prior to closing, my Loan Officer said that I had the option of refinancing out of the loan with no additional closing cost or fees at anytime. Within the XXXX 6 months after closing on the Pay Option Arm, I decided that this mortgage product was very costly and decided to refinance out of the loan only to find out that pre-payment penalties were attached to the loan ( Pay Option Arm ). Negative Amortization was never explained to me prior to excepting the Pay Option Arm nor the pre-payment penalties. In XX/XX/XXXX, my loan was sold to XXXX XXXX XXXX. Due to the negative amortization, my loan was no longer affordable. I had exhausted the minimum payment option and became financially crippled. Not only was I not able to pay my mortgage, I also felled behind on my other household and financial obligations. This caused a major distraction in my marriage. In XX/XX/XXXX, my wife and I decided to separate. In XXXX XXXX, I decided to file a chapter XXXX bankruptcy because of the financial obligations that were left behind after my separation and I could no longer afford to pay my mortgage. In XXXX XXXX, my wife and I were granted an XXXX divorce by the state of Maryland. Many attempts were made to refinance or modify loan through XXXX XXXX XXXX but never could come to a mutual agreement on the terms. In XX/XX/XXXX, XXXX XXXX XXXX sold the loan to Nation Star who is now the current note holder. I have been approved for XXXX different modifications but I am not willing to accept any of the terms because of the delinquent payments that they want to attach to the loan. I have all of the original loan docs and they are available upon request. I was clearly a victim of predatory lending an unfair practices. Currently, I have an interest in the property and would like to continue living in the XXXX XXXX community so that I can raise my daughter in the community that has embraced her and has contributed to her well being.
12/16/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 92782
Web
After denying the loan modification appeal, we received XXXX letters from Nationstar on XX/XX/XXXX. In those letters, they offered alternatives to foreclosure and hold ( stop ) the foreclosure scheduled for Monday, XXXX at XXXX. I immediately called Nationstar and spoke with customer service representative named XXXX. We discussed the alternatives, and due to the current situation, we decided to move forward with the Short Sale. XXXX made notes on her system that we were doing the Short Sale and advised us to hire a realtor. We hired a real estate agent to proceed with the short sale and initiated the process on XXXX last week. On Monday our realtor initiated the Short Sale on XXXX and were advised that a short sale negotiator will be assigned shortly. However, Nationstar " changed their mind '' and activated the foreclosure procedure with a short sales process initiated on XXXX denying us the opportunity to move forward with the Short Sale. XXXX also offered a One-On-One meeting with a Nationstar representative within the next 14 days ; however, we learned that on Tuesday, XX/XX/XXXX that was denied without communication that to us. The fact that we filed for BANKRUPTCY along with the slow and lengthy procedures that XXXX XXXX XXXX and Nationstar delayed the loan modification process and accrued several months of payments and put us a very precarious situation. It seems that now we are being punished for filing bankruptcy and not allowing us to short sale the home. It 's important to note that we have NEVER requested a Short Sale before. Our utmost intention was keeping the home but we were left without that that option after the procedures that Nationstar has placed setting us to fail. As borrowers, we have the rights to an alternative to foreclosure as established by HAFA. They are not following the proper procedures to get this situation to an orderly close. They are taking short cuts and violating our consumer rights. It is important to note that we have called Nationstar every day and more than once. XXXX XXXX XXXX who signed one of the letters was supposed to get back to me on Monday ; however, she is not answering my calls and other customer representatives are being evasive. We will highly appreciate your assistance in obtaining a postponement on the foreclosure and we can move forward with the Short Sale which will minimize the financial and emotional impact that a foreclosure will have in our lives. Additionally the Short Sale will benefit Nationstar and the trustee by obtaining a much higher sales price than the foreclosure sale. Looking forward to a favorable resolution to this unfortunate situation.
10/28/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • WY
  • 82801
Web
My complaint is regarding my mortgage loan, and my unsuccessful attempts to achieve a loan modification or a short negotiated pay-off. Since the origination of my mortgage with XXXX, there have been several transfers, both in the owner/certificate holders, as well as the servicers. A securitization audit was completed, to find the current owner of the mortgage. After the dissection of the securitization audit, it was discovered that XXXX did not follow the proper chain of title. The loan originated on XX/XX/XXXX. The XXXX for assets to be transferred to XXXX XX/XX/XXXX XXXX, was XX/XX/XXXX. According to courthouse documents, the transfer took place on XX/XX/XXXX, in XXXX, New York. The assignment misses the cut-off date by XXXX years. In addition, I was never notified by XXXX, that my mortgage is now owned by their certificate holders. It is my understanding, that by law/regulations which have been established by the government, I should have been notified by the new owner, within the first 30 days. It is by these same practices that XXXX and other banks were fined billions of dollars for the improper transfer of mortgages, and not following the proper chain of title. Below you will find an excerpt from a website which lists the guidelines required by the government. Transfer of Loan Ownership The ownership and servicing rights of your loan may be handled by XXXX company or XXXX. If ownership of your loan is transferred, the new owner must give you a notice that includes : the name, address and telephone number of the new owner of the loan the date the new owner takes possession of the loan the person who is authorized to receive legal notices and can resolve issues about loan payments where the transfer of ownership is recorded. The new owner must give you this notice within 30 days of taking possession of the loan. It is in addition to any notices you may get about the transfer of the servicing rights for your loan. www.consumer.ftc.gov/ ... XXXX Furthermore, upon one of my many inquiries to XXXX XXXX in my attempt to find the current lien holder, I was sent a document with a notice date of XX/XX/XXXX. The notice explained that effective XX/XX/XXXX, XXXX, would be the servicer of my mortgage. This is very strange, since I have never received correspondence from XXXX. This is yet another discrepancy which has taken place, which shows the lack of proper business etiquette and compliance/adherence to the established laws. At my request, from XX/XX/XXXX-XX/XX/XXXX, XXXX separate XXXX did extensive research with their XXXX. They could find no record of my mortgage which was associated with XXXX or in their data base.
07/17/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 32526
Web
Aurora Loan Services was the servicer of my loan in XXXX. XXXX XXXX purchased my loan from XXXX XXXX XXXX XXXX in XXXX. At the time this purchase was made, there was no assignment of the mortgage & or the note to XXXX XXXX or XXXX or Aurora in the county records. It is Florida state law that these records are to be recorded in the county records if transfer occurs of a loan. The mortgage and the note are to be kept together at all times. When Aurora purchased the loan from XXXX XXXX XXXX Mortgage, an assignment of mortgage mysteriously appeared which was predated back to XX/XX/XXXX. The assignment alleges that XXXX XXXX XXXX, XXXX F/K/A XXXX XXXX XXXX was the assignor and Mortgage XXXX, XXXX was the assignee. This document was not recorded in the XXXX County records until XXXX/XXXX/XXXX and the document was NOT recorded by XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX. The document was recorded by Aurora Loan Services and prepared by a known robo-signing and false document mill by the name of XXXX XXXX. The document states that it should be returned to Aurora Loan Services after being recorded. There are XXXX loan numbers on the assignment. XXXX belongs to XXXX XXXX ( XXXX ) and the other belongs to Aurora Loan Services ( XXXX ). There is also a min number ( XXXX ) on the document and the first XXXX digits of the min number are the company number for Aurora Loan Services. At the time this document was prepared and signed, XXXX XXXX XXXX XXXX XXXX, had in fact been defunct for 2 years. When this document was recorded, XXXX aka Aurora Bank FSB fully purchased the loan from XXXX XXXX. XXXX XXXX XXXX XXXX, XXXX and XXXX, llc have never been a member of XXXX and would not have had the authority or the membership to assign my mortgage to XXXX in XXXX. It is obvious that this is a fabricated document and there are XXXX DIFFERENT companies involved on XXXX assignment of mortgage. After this occurred the loan was securitized and there were several other servicers servicing the loan. Then, in XXXX XXXX BANK XXXX decided to buy the loan back and serviced the loan from XX/XX/XXXX to XX/XX/XXXX with a completely different loan number. In XXXX XXXX filed bankruptcy, so why the sudden interest in my loan? Aurora Bank FSB F/K/A XXXX bought back my loan from the trust and then sold the servicing rights only to Nationstar Mortgage, LLC so it could fund itself? XXXX governs the sale & securitization of a negotiable instrument. Once the asset is sold, the bank is no longer the REAL PARTY in interest. Aurora Bank FSB bought the mortgage and note XX/XX/XXXX. I have requested information from Aurora in a QWR and I have been refused the information.
09/10/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • XXXXX
Web
NationStar Mortgage bought my loan from XXXX XXXX XXXX in XXXX # XXXX First Mortgage in the amount of Approx. {$460000.00} I had obtained this loan directly from XXXX in XXXX. I have been in a Chapter XXXX Bankruptcy since XXXX. case # XXXX XXXX XXXX, CA. In order to get a discharge in XXXX I obtained a 2nd Mortgage in XXXX and paid off all my creditors. As a part of my discharge I paid Nationstar Mortgage XXXX advance Mortgage payments of {$1700.00} which were the remaining XXXX payments in the Plan. I duly obtained the discharge and it was entered on XXXX/XXXX/XXXX as there was a XXXX day wait per the Trustee 's lawyer. I have since written to NationStar Mortgage, Called them several time and asked for a receipt of these payments, a mortgage statement showing the next due date of XXXX/XXXX/XXXX. They have not complied in ANY WAY, instead they sent me a copy of the note and collateral agreement showing that they own the loan. Every time I call I get a different and more confused phone representative, I was told that by XXXX/XXXX/XXXX my loan would be removed from the BK Department and would be put back into a normal loan servicing mode as it should be. I was also advised on XXXX/XXXX/XXXX that a Mortgage Statement was forthcoming and the excess amount of {$1700.00} ( Suspense ) in my account will be applied to my XXXX/XXXX/XXXX payment. The excess is due to the Trustee making an extra payment during the XXXX months that they handled my case. I contacted XXXX XXXX attorney at XXXX XXXX who claims to represent NationStar Mortgage and told him that I was not getting any cooperation or compliance from his client NationStar Mortgage, he said he would contact them, correspondence is attached. Today I called and spoke with another Customer Service Rep at NationStar Mortgage- XXXX in XXXX , AZ . She said all that I was told was incorrect- she said once an account is put in BK it is never removed and all correspondence is stopped to the borrower, so, I will never get a receipt or anything that I have asked for, when I told her that was incorrect she said " you want to speak with a manager? " I said yes, she transferred me to someone 's Voice Mail and I did not even get their name- just a message stating- Have a Good Day. As you can see despite paying them {$8600.00} and having {$1700.00} in my suspense account, they will not cooperate and hence my complaint. I have another issue that I will file a separate complaint on- NationStar Mortgage has sent me XXXX different Form 1098 showing the Mortgage Interest paid for XXXX, all of them are wrong. They have refused to correct that document by telling me that it is correct already.
05/31/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 33186
Web
I AM BEING DESTROYED BY THE BANKS, this has been going on for XXXX ( FIVE ) years and XXXX ( NINE ) months so far. Clarification : I do not want to live in my home for free, all I want is justice. I am a tax paying american mother who has worked harder than a " Peruvian Donkey '' to raise her XXXX children, put a roof over their heads and food on the table ( I 'm not perfect of course ). My mortgage was owned by XXXX XXXX in XXXX ). When XXXX went down, coincidentally I lost my job. XXXX XXXX XXXX XXXX XXXX ) took over our mortgage and told me they were going to help me with " Barack Obama 's Making Homes Affordable '' program. They never did. They told me on XXXX XXXX that they had lost my entire file after an entire year of waiting for the " Home Loan Modification ( HLM ) package '' in the mail, it never came, etc, etc, etc. Later on, XXXX substantially increased my monthly payments from {$1100.00} ( which I can not afford XXXX to {$1400.00}. What? Is n't the " Making Homes Affordable '' program about assisting homeowners in distress to make their homes AFFORDABLE? WHAT KIND OF HELP WAS THAT? After almost four years dealing with them, I told XXXX that I was going to sue them, Ha! TWO days later I received a letter from XXXX informing me that NationStar ( a glorified collections agency who calls itself a " bank '' ) would be servicing my loan beginning the following month ( by then, XXXX, XXXX, XXXX XXXX. This has been a nightmare, they do not want to assist in any way, they make arbitrary decisions without informing me, they lie to XXXX XXXX and every single call from them is to harass and try to scare me. All these years I have not made payments on my loan because XXXX told me no to, and now, after almost six years, the principal on my home is double the value of my property. How can I afford that? They say they can not reduce the principal because XXXX XXXX does not allow it, and that if my loan were with XXXX XXXX, they would be able to do so. Well, they are sueing me A-G-A-I-N to foreclose on my property. This is my home, I HAVE LIVED HERE SINCE XXXX XXXX, it is my only real estate property and I live in my home, I am not a lawyer. This ordeal has made me very, very ill, and I can prove it. I applied for Social Security XXXX XXXX XXXX and I am certain I will be approved. I have been tricked by fraudulent corporations, including a lawyer I hired called XXXX XXXX with payment arrangements of course to help me. I have lost XXXX {$6000.00} seeking help, heck, I am still paying the fees for nothing, crooks, that 's what hey are. Please I need help, I can not afford a lawyer and I have nowhere to go if I lose my home.
09/27/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 32065
Web
Earlier this year following the loss of one of our primary income sources my husband and I applied for a loan modification. At the time of the modification request our loan was current and throughout the course of the loan which was originated in XXXX we have never been late. We were approved to enter into a trial plan under the HAMP FHA Program. As per the terms of the trial the payment was reduced to {$1500.00} with the first payment being due on XXXX and the last on XXXX. We were verbally advised by our Dedicated Loan Specialist at the time, XXXX XXXX, that the payments for XXXX and XXXX would be put to the end of the loan and upon satisfactory completion of the trial period we would be approved for a permanent modification effective XXXX XXXX. As per the agreement we began the trial period in XXXX however upon the review of my husband 's credit report we realized that we had been reported as 30 days behind for the month of XXXX. As previously stated at the time of the modification request our loan was current. Per Nationstar Mortgage Company because the modified trial payment was less than the contractual amount they were required to report the loan as delinquent during the trial period. This however is contrary to the servicer guidelines for XXXX and XXXX XXXX. Per those guidelines borrowers who are current on their mortgage upon entering the trial modification period should not be reported as late. In addition none of the conversations that we had with Nationstar or the correspondence that we received from them regarding the trial period advised that upon accepting the terms of the modification our current loan would then be reported as delinquent for the next several months during the trial period. Surely had we been advised of the repercussions of proactively seeking help during a period of financial hardship we would have declined the modification as our credit worthiness is much more important than a {$70.00} decrease in payment. We have contacted Nationstar regarding the matter and they have been less than efficient and expedient in providing a resolution regarding this matter. Nationstar advised that they would send out a letter to the credit bureaus rescinding the negative reporting and in addition a hold would be placed on the loan preventing any negative reporting during the trial period. After the satisfactory completion of the trial period they would retro report the loan as current. As to date Nationstar has only provided a letter addressing removing the negative reporting for the month of XXXX. We are still waiting for the matter to be handled fully to include any negative reporting for XXXX.
06/02/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • MD
  • 20748
Web
Dear Consumer Financial Protection, I am writing and lodging this formal complaint over what I believe is my mortgage company, Nationstar Mortgage Company ( " Nationstar '' ) deplorable and likely illegal conduct in refusing my monthly mortgage payment ( as will be detailed below ) to create a situation that allows them to foreclose upon my house even though I can make my payments. By way of background, I had been speaking with Nationstar on regular basis in regards to my account. In XXXX XXXX I was instructed by Nationstar to make a payment through XXXX XXXX XXXX XXXX for XXXX, XXXX. I made the payment on XXXX XXXX, XXXX which covered the month of XXXX. I called Nationstar and informed them that the payment was made ( keep in mind I was only a month behind in my payments ). At that time Nationstar instructed me to make XXXX payments in XXXX which would have brought me current. XXXX XXXX, XXXX I went to the XXXX XXXX to make a payment I only had the money for XXXX 's payment, Nationastar would not accept the funds, and then they ( Nationstar ) returned the payment I had made in XXXX. So now not only am I calling everyone including XXXX to get answers and explaining if Nationstar just have accepted the payment I would not be in this predicament today owing over eight thousand dollars. Nationstar has made this situation worse than it was. Also, Nationstar has stated that I owe for the month of XXXX I have sent them several copies of my payment, and they refuse to note that to my account. Today I am facing all types of mortgageproblems. Nationstar is refusing to assist me stating that they have given me XXXX modifications. The only modification I can say I agreed with was in XXXX after a terrible divorce. I was unemployed in XXXX XXXX until XXXX XXXX. XXXX XXXX I went to the hospital XXXX which caused to some hardship in mortgage payments. But, never did Nationstar assist me with XXXX modifications. It is clear that Nationstar is aware that I have a good deal of equity in my house ; that is why I believe ( as does my attorney ) that Nationstar is being so aggressive in creating this situation and why, over a relatively small sum ( now about XXXX mortgage payments ) they are refusing to work with me. As an aside, even though my finances are tight, Nationstar 's conduct has resulted in my having to retain a law firm who has experience in obtaining loan modifications in Maryland. He too shares my view of Nationstar- please compel them to explain their actions and also to allow me to have my attorney submit my full loan modification package, which is all together and ready to go but Nationstar refuses to review.
08/30/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • IL
  • 60409
Web Older American
I filed for Chapter XXXX Bankruptcy in XX/XX/XXXX. At that time my Mortgage company ( Nationstar ) was considered a secured loan, which included escrow payments in my monthly fee. Those fees were {$1100.00}. I was in default of {$9800.00}, payments were included in the Trustee payment.I was informed in XX/XX/XXXX by my mortgage company that I needed to pay additional mortgage because the escrow increased. I later fell behind in my monthly mortgage payments and by XX/XX/XXXX i was in arrears of approx. {$15000.00}. Under a government program, Illinois Hardest Hit, in XXXX XXXX they paid my mortgage carrier {$18000.00}, my contribution to their forgivable loan was {$390.00} until XXXX XXXX. I then was responsible for the increased monthly mortgage of {$1400.00}. Last month I received a letter from Nationstar informing me that they failed to provide me with a yearly escrow analysis, since XX/XX/XXXX, because I am under bankruptcy, but because I requested an analysis, they completed one and there is a great shortage. I called them and told them I never requested an Escrow analysis but I thought I should have been informed yearly anyway. The mortgage payment then increased to {$1800.00}. I did not see any reflection of the paid defaulted mortgage.There is a carry over of an amount due of {$1600.00} on XX/XX/XXXX. How I do n't understand because Illinois Hardest Hit paid them a lump sum of my arrears. On the Escrow Analysis I received in XXXX XXXX, it does not list my current mortgage balance, yet it readily list projected charges XX/XX/XXXX as part of the reasons for such a huge increase. Nationstar never reported the mortgage default payment to my Bankruptcy Attorney or to my Chapter XXXX Trustee. When I brought this matter to the attention to my Bankruptcy Attorney, I was told they would look into the matter. I forwarded proof of mortgage default payments to my Bankruptcy Attorney, to no avail. I have had different attorneys because I was told some of them are no longer employed there. Nation star mortgage transfers me to one department after another without any resolution. They will not answer my question to date why they have n't noticed my bankruptcy Trustee about my mortgage being current. My bankruptcy is soon to be discharged in several months. I believe Nationstar Mortgage has intentionally mismanaged my escrow account. There was no reason for them not to provide me with an anual escrow disclosure, which would have notified me of any shortages in the escrow account.I have been very ill and now disabled.But I am now able to carefully read documents and follow-up on my account with mortgage provider.
05/12/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • FL
  • 32065
Web
Hello, This Complaint is in reference to NationStar Mortgage in Texas and Aurora Loans { bought by NationStar }. I am stuck in a Financial Situation where I can not move forward with obtaining any type of Mortgage because by Debt Ratio is 97 % against a Property I no longer own or Reside in, but my X-Wfie still resides in. Because of a Court Ordered Decision Involving a Divorce Settlement in XXXX, I was forced to sign a Pro-Quit Claim Deed assigning ownership to my X-Wife. I insisted that since we could not refinance the property { XXXX prior attempts }, that my name would not be removed from the Mortgage at that time Aurora Mortgage. My X-wife mentioned to the Judge that a Loan Modification could be performed so she could make affordable payments to stay in the Home. The only Issue I had with that is even if the mortgage was modified to a lower payment, my name would not be removed from the Mortgage. Well, the Divorce proceeded, and after months of paying my x-Wife additional court order spousal support to maintain payments on the home until the payments were modified ( 10 months later ... ). But when i went to check a few months after it was modified, my name was still on the Mortgage. I called Aurora, and they said the mortgage was bought by NationStar. Then NationStar sent me a letter after I inquired about it, that they could not remove my name from the Mortgage unless i refinanced the Loan. I explained to them I no longer have ownership of the Home, due to the quit-claim-deed. This time frame was XXXX. After a few years of hoping my x-Wife would be reasonable and refinance the home under her own name, there still exists the same result as back in XXXX. She is either unwilling or unable to refinance the home, her payments are affordable but my name is still on the Mortgage. I have struggled financially since XXXX, unable to buy a decent Car, and unable to get approved for any type of Mortgage because my debt ratio is 97 %. The difference now is that in XXXX I got married and have a larger family. I believe this is Legally and Morally unfair to me and my new Family as I can not provide for them any type of Home, due to a mortgage that is sitting on my Credit Reports at 97 %, and again a property I do not own according to the County Reporters office, but only on NationStar Mortgage 's books. I have made multiple attemps this year with NationStar Mortgage, with Phone Calls and Emails, but unable to speak to a True Manager there. This situation is Fincially hopeless, unless my name is Removed from NationStar 's mortgage. I can then move on with my Life Financially for my new Family.
01/12/2017 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Application, originator, mortgage broker
  • FL
  • 32725
Web
XXXX mortgage fraud and illegal debt collection practices. trying to foreclosure and suing under us bank on a mortgage loan that was settled in XXXX by us banks through their law firm when we informed then they just keep trying to collect what we believed to be a settled debt recorded in the public record and for 3 years they did nothing either in court or through us bank to address the situation until now after the filing a lawsuit for a property they claim to be the servicer of but county records show was assigned ( sold XXXX to them after we were informed the debt was satisfied in XXXX XXXX the fraudulent activity by all the parties from origination in XXXX to present false information with the court filing should be invested to see who to bring criminal charges against. will not provide the closing documents to show who ( XXXX bank or XXXX ) funded this loan if it was funde at all? charges to maintain a property I live in and they do not maintain it I do, charges for property inspection, some mouths shows XXXX or more of these charge. XXXX and us bank with the help from the XXXX circuit court of Florida who disregarded the facts and has foreclosed and stolen our home. I will forward XXXX of the XXXX judgment the last XXXX were removed. next please ask XXXX and us bank to submit a certified copy of the actual illegal and invalid mortgage documents they filed with the court. as it differ from the version they gave you what of the frauldant charges by attorney XXXX XXXX XXXX for mandatory mediation that we were never ordered to attend by the court and if mandatory mediation is required by law why did the court skip this step and her response to me in a email was XXXX County does not require mediation. I guest XXXX county has their own foreclosure laws I thought it was Florida law or federal law Moreover, these issues should have been raised by you to the Court prior to the entry of judgment. that would be the same court who does n't believe the facts of the case and a very clever scheme to defraud by nationstar and us bank and what of the relocation expenses for being forced out of our home with less than 45days. please forward this complaint to us bank for their response to this case now that XXXX and us bank stole our home I am formally requesting to file federal charge against all the parities and request that the dept. of justice investigate this matter and look up the court file to confirm my statements. nationstar and us bank needs to stop stalling and formally respond, now that they have completed their fraud and stole our home. I will e-mail all my documents to cfpb and the DOJ
09/03/2017 Yes
  • Mortgage
  • Reverse mortgage
  • Closing on a mortgage
  • CA
  • 94578
Web
I am writing to complain about Champion Mortgage Co. I 've had nothing but problem with this company in the past. They have made so many mistakes in the past especially with transactions History. which I am not disputing some of them waiting to hear back from them about this. My father did a reverse mortgage on the house that I now own. My father XXXX XXXX on XXXX XXXX, XXXX and left me the house. On XXXX I received a letter from Champion Mortgage telling me that they had received the funds and posted the payoff on XXXX to the reverse mortgage loan in the amount of {$330000.00}. Therefore the reverse mortgage is now paid in full. I had to sign a listing agreement to keep from losing the home. with it now paid in full I am trying to get a full reconveyance from this Company and I am getting the run around. They transferred my fathers loan over to reverse mortgage solutions whom I 've been in touch with and told them about the letter from Champion Mortgage which they should of already had if Champion turned over all the proper paperwork. Ive faxed over to XXXX the copy of the letter and I am still getting no where. They tell me they need a copy of my fathers XXXX XXXX which they again should of already had so I faxed that over to XXXX. They tell me no your loan is n't paid off. Well yes it is. I am not going to stand here and let them tell me this was also a mistake. Just how many more mistakes has this company made. They said they received the funds, so Im assuming my dad had something set up to pay it off when he XXXX XXXX because they said they received the funds and it was now paid in full. All I want is a full reconveyance so that I may be able to move on in my life. I 'm tired of the run around I get from these people this is why peoples homes go into foreclosure because you ca n't get anywhere with them. Even after you 've done all that they ask you to do its always something eles they need. If you read up on the consumers affairs reviews for Both Champion Mortgage and XXXX they are nothing but BAD reviews on the both of them. so many people have lost their homes because of them and I do n't intend to be one of them.Its already been over a month since they sent me this letter and Ive heard nothing from Champion Mortgage and they wont talk to me because they turned the loan over to XXXX.And XXXX keeps giving me the run around/ I do n't know what they do n't get about my loan been PAID IN FULL. I 'm attaching a the letter to this so you can see it for yourself. Anything you can do to help me get my full reconveyance would be appreciated so I am not another one of their victims.
09/28/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 90047
Web
The reason I am filing this complaint is because I have not been given the proper opportunity to save my home from foreclosure sale which is scheduled for Wednesday, XXXX/XXXX/XXXX. I have been working to achieve a workout solution to avoid foreclosure in working directly with XXXX XXXX Mortgage. In the first week of XXXX, I have not been able to reach my relationship manager/assigned XXXX with regards to my options to save my home shortly after the change from XXXX XXXX to XXXX XXXX. This lack of communication as impacted my ability to be able to speak with a live representative for now over XXXX weeks. I have submitted all financial information that is required of me on XXXX XXXX, XXXX. I have not received any calls or communication from XXXX XXXX acknowledging that they are in receipt of all my information and that such documents are being considered for all retention programs to save my home. I have made over XXXX attempts to reach them by phone and all I get is an automated system and a general mailbox to leave a message which I have done every single time that I called. I have not received any call backs. I was notified XXXX weeks ago with regard to my foreclosure sale date of XXXX XXXX, XXXX and have been working diligently to make contact with my case worker to no prevail. This is of great concern because I feel that nothing is being done with the information they requested of me and I provided on XXXX XXXX, XXXX. I am requesting for your assistance in hopes that you can assist with opening the lines of communication with my servicer, stop my foreclosure sale, so that I am given proper consideration to keep my home. I am also requesting for acknowledgement of the workout package I submitted to XXXX XXXX on XXXX XXXX, XXXX and the status of the review. I am also requesting for my assigned representative to contact me so that I am aware of the current status and if any additional information is needed from me to conclude their review of any programs that are available that can help me avoid foreclosure. Please assist me at all possible to remedy this situation as I am 100 % interested in keeping my home and have complied with supplying all required information they need for consideration. I have also spoken with an attorney and have been advised that my rights under the Homeowners Bill of Rights Act have been violated and may have no other choice to retain them for a fighting chance to keep my home. I can be reached at XXXX should you need to contact me for any additional information. Thanks in advance for your assistance and helping me keep my home. XXXX, XXXX XXXX
07/10/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • MN
  • 558XX
Web
On XXXX XXXX, XXXX my husband had a XXXX which left him with a XXXX. He has been deemed XXXX by the U.S. Social Security XXXX Office. Three days after his XXXX, while he was still in the hospital I contacted the mortgage company to explain the circumstances. As my husband is self employed and we had no savings I knew we would be unable to make our mortgage payment. I have been working with the mortgage company for the past 16 months to keep our home from foreclosure and have worked with several agencies. ( I have documented over XXXX steps I have taken regarding this matter ) On XXXX XXXX, XXXX XXXX XXXX XXXX submitted a a request for forbearance on our behalf. It was denied due to lack of income verification and XXXX said we would now need to work directly with the mortgage company. I submitted the income verification by the XXXX deadline and never heard back from the mortgage company until we received a preforclosure notice dated XXXX/XXXX/XXXX. ( During that time my father-in-law passed away and my husband had emergency carotid XXXX XXXX. ) In speaking with my husband he was able to say " email '' and it turns out he had been getting email statements for the mortgage company the entire time and I was n't aware of it, he had n't thought to tell me because of his XXXX. I immediately took the last statement and paid over {$6000.00} which the mortgage company refused. I then contacted the MN Attorney General 's Office. Under their recommendation we applied for a Home Affordable Modification in XXXX XXXX. After making three monthly trial period payments we were given the terms of the modification in XXXX which included {$9000.00} in past due and interest fees, changed the mortgage from a 20 year to 40 year mortgage, increased our interest rate by .25 %, increased our mortgage payment by {$7.00} per month, and shows no indication of the three " trial period payments '' we made totaling {$2300.00}. I feel very strongly that the terms of this refinancing are unjust and unfair and in no way " helps '' our family. Although we are still able to live in our home we will now owe well more than the market value ( {$90000.00} ). This issue has been negligently and grossly mishandled by the mortgage company, has been discriminatory with regards to my husbands XXXX and has caused us an incredible amount of stress and hardship during a time when I should be concentrating on the health and healing of my husband ( he averages XXXX-XXXX XXXX per week ) and the raising of our XXXX XXXX year old XXXX daughters. I would like to file suit in federal district court to cover actual and punitive damages.
06/06/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 90241
Web
My wife and I obtained a mortgage from Nationstar Mortgage last year when we purchased our home. Our account was impounded, which means our property taxes and insurance were included in the monthly payment. A few months after we obtained the mortgage, Nationstar sent me a check for approximately {$2500.00}. When I called to inquire about the check, I was told by a representative of Nationstar that it was a refund for a surplus in our escrow account. They also adjusted my monthly payment from approximately {$2400.00} per month to {$2000.00} per month. I told the representative that I believed there was a mistake, because when we obtained the loan we were told by the mortgage banker that the total monthly payment would be approximately {$2400.00} per month, which included taxes and insurance. The Nationstar representative assured me everything was fine, so I continued to pay the monthly amount of {$2000.00} that Nationstar billed me every month. This year, our tax preparer noticed that the property taxes we paid in XXXX seemed low, and suggested we look into it, as he believed we were n't paying the correct amount. My wife contacted the XXXX XXXX XXXX XXXX XXXX XXXX Office, who confirmed that we were delinquent on our property taxes, in the amount of {$6700.00}, which included fees and penalties in the amount of {$630.00}. We never received any statements from XXXX XXXX, who stated that they mailed all the notices to our previous address. However, they did notify Nationstar Mortgage in writing. Nationstar never made the payments, nor did they notify us about the delinquent tax amounts. On XXXX XXXX, XXXX, Nationstar Mortgage paid the XXXX XXXX XXXX XXXX 's Office the total balance due of {$6700.00}, including the fees and penalties. They in turn, will pass those fees and penalties on to us. Our complaint is, if Nationstar made the mistake of not collecting and paying the correct property tax amount, and they were notified by the XXXX XXXX XXXX XXXX XXXX Office, why should we be responsible for the fees and penalties? On XXXX XXXX, XXXX, we contacted Nationstar Mortgage and spoke with a representative XXXX XXXX XXXX and his supervisor ( XXXX XXXX, from the Escrow Account Department. We explained the situation, and the mistakes Nationstar Mortgage made, and explained that we did not believe it was our responsibility to pay those fees and penalties. The supervisor disagreed, and said he could not help us. Therefore, we are hoping your agency can help us, as we feel we are wrongfully being penalized for mistakes that our mortgage lender made. Thanks in advance for your assistance.
08/17/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 922XX
Web Older American
My mortgage company Nationstar is forcing me to pay 50 % higher monthly mortgage payments, even though I signed up for a FIXED 15 year loan. In XXXX this year, Nationstar has been demanding, that I pay my monthly mortgages into an " escrow account '' instead the usual " mortgage account ''. just because I was late paying my PROPERTY taxes last year, NOT my mortgages, which I paid always on time since the start of my loan 9 years ago. Their Escrow accounts are for future property debts. Since I have been paying my property taxes myself since the start of the loan 9 years ago, and was only late paying the property taxes once during that loan period, ( but am up-to-date ). why should I let Nationstar pay my property taxes from now on?, Obviously Nationstar does it, so that can demand huge upfront monies for future property taxes and higher monthly mortgage payments. In my case they are demanding XXXX -- for future property taxes and an increase of 50 % in my monthly mortgage payments, even though I 'm up-to-date with my property taxes and mortgage payments. I refused to be pushed into their escrow account and kept paying the same monthly mortgage payments. Nationstar retaliated by informing all credit rating agencies, that I had NOT paid my monthly mortgages for 5 months, which is an outright LIE. I paid the mortgages, but refused to pay their higher added-on monthly escrow fees and 50 % higher monthly mortgage premiums. Because of the blatant lie to the credit agencies by Nationstar, my previous excellent credit rating has dropped down to XXXX. Nationstar can not tell the credit agencies, that I did not pay my mortgages - that is an outright false statement. They can only state, that I refused to pay their added monthly exorbitant escrow fees, which is in dispute between us. .And because I supposedly have not paid my mortgages for the last 5 months ( which is a lie as I just mentioned ), they had the gall to start foreclosing on me too! Ruining my credit and now foreclosing? This should not be tolerated, I need help from your agency. My telephone calls got the go-around, my written communications got no response. Please read " XXXX '', enter Nationstar, and you 'll see, there are innumerable complaints against this company.. Nationstar is a predatory Mortgage company in my opinion, they seem to prey especially on elderly people like me, hoping they wo n't fight back. They make it impossible for mortgage holders like me, to protest or get into touch with a manager to resolve any dispute. It seems to be designed that way, please read other complains on " XXXX ''.
05/01/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • WA
  • 98597
Web
Be advised that Nationstar 's response, is factually incorrect, to my CFPB complaint # XXXX. " Please be advised the customer is represented by counsel. The response will be sent directly to their office. '' Unfortunately, all mail sent to my former counsel is returned back to Nationstar which means I may never have an opportunity to review their reply to my complaint. I want to point out that the counsel they are referring to has not represented me since at least XX/XX/2017 as identified within the complaint as Exhibit C in which my then attorney notified both Nationstar and the trustee XXXX XXXX that he no longer represents me and that all future mailings need to be addressed to me directly. Thereby Nationstar have failed to update there records. Nationstar have been Noticed on several occasions to the fact that I am to be included in ALL correspondence, Nationstar fail to comply in this matter and further Nationstar have been additionally noticed that my attorney no longer represents me, on more than one occasion. If Nationstar had been diligent in actually reading the complaint in its entirety then Nationstar would have been made abundantly clear to this fact as it is outlined within the complaint. Apparently, Nationstar are of the mindset to simply ignore legitimate complaints, as is seen in this instance. Clearly they have no respect nor honor in their dealings with their " customers '' as this portrays a systemic lack of good faith and is absolutely worrisome to me the homeowner. As Nationstar know full well, by complicating this matter, to the extent that the foreclosure sale is actually completed, having the sale reversed or undone, is extremely complex and burdensome to homeowner, this being a tactic not uncommonly used to crush homeowners by giant billion dollar corporations such as Nationstar. If this is not Nationstar 's modus operandi, then Nationstar would have observed within the complaint that I need to be responded to directly and the former attorney of record be removed from correspondence. Perhaps Nationstar feel it is advantageous to play these games in essence the response shell game to there benefit as the complaint clearly outlines how Nationstar have yet again violated Washington State law and the ruse Nationstar uses to complicate this matter, by failing to respond in any way effectively to the homeowner. This is precisely a pattern of willful and deliberate indifference from Nationstar and should be noted for the record. Moreover, how can Nationstar work with me when they won't even send me mail ... any mail whatsoever? Sincerely, XXXX XXXX
10/19/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • MI
  • 495XX
Web
This is a continuation of a complaint I filed back in XX/XX/XXXX against Nationstar Mortgage LLC. The original complaint number was : XXXX. The situation recently has deteriorated significantly. I completed a deed in lieu with Nationstar on the property at XXXX XXXX XXXX XXXX XXXX MI. XXXX. The deed in lieu was accepted, I signed all of the closing documents with a notary at the credit union and after all was done and agreed to Nationstar sent me the " surrender of possession '' agreement as the final step. I signed the agreement and sent it back. Nationstar then took physical possession of the property, assumed responsibility for the utilities, property taxes and insurance. All was done. As referred to in the original complaint, as of XX/XX/XXXX I still had n't received my promised cash for keys check for {$3000.00}. I then asked what was taking so long and they admitted to me they did n't have an assignment of mortgage for the property. When I expressed obvious discontentment at this news, as that 's title fraud, they assured me all was well. It was their plan to get a power of attorney so they could solve this and we 'd be on our merry way. I have assumed since then that my involvement was no longer required as I 'd just have to wait for them to get the power of attorney and I 'd be getting my check eventually. As of XX/XX/XXXX, 15 months AFTER the deed in lieu was completed and executed, executed being the key word here, they are now harassing me to start making payments again or pay off the loan in full. I 've been turned over to collections and I 'm getting calls from Nationstar multiple times daily demanding I set up payment arrangements. I 've now received a document from Nationstar informing me they regret to inform me that my application for deed in lieu has been declined, reason being they ca n't clear the title. They ca n't " decline '' the deed in lieu as it 's already done and in the past. They have had possession of the property via the contract they executed for in excess of 15 months already. Their claim of " unable to clear title '' is outright lunacy. Of course they ca n't release me from the debt. By federal law the debt never existed in the first place. They never attained the assignment of mortgage for the property. At no point has Nationstar been legally authorized to collect money on that property. The assignment of mortgage has to be in place before that can happen. To this day, the mortgage for that property is still legally assigned to XXXX. This is the literal definition of title fraud. I 'm hoping there is a way to send documents with this letter.
09/03/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • MA
  • 010XX
Web
I have a lengthy history with NationStar Mortgage with unaccounted funds roughly on the order now of {$110000.00}. First i received a notification from NationStar that i was roughly XXXX in arrears ( while in active BK ) that prompted for investigation. On or about XX/XX/XXXX i sent a qualified written request. The response was revealing not only was i not coded for active BK they also claimed not to have received at least 7 months of payments totalling the same. I requested forensic audit of missapplied funds with no success. Well i let it go because my Bankruptcy attorney told me since i was in an active chapter XXXX plan calling for a cram down to pay off mortgage note in 5 years once discharge was received i would be vindicated. However, for personal reasons i chose to dismiss plan voluntarily. On or about XX/XX/XXXX i sent letter of intent and QWR again to NationSTar requesting normal mortgage servicing and reconciliationof roughly {$110000.00} or more of funds which were mailed directly from Chapter XXXX trustees office. Upon dismissal not only did Nationstar inform me that the account was not coded for normal servicing but that they could not account for all the funds received. I was further notified today on XX/XX/XXXX at in fact i was contractually up to date but that i had a balloon payment under " corporate advances '' of {$70000.00} in addition to a principal of {$35000.00} which was due as a balloon note and will come due on XX/XX/XXXX. I was further informed that this balloon was a result of a streamline in house modification which i never approved nor was not made aware of the of the contents of such an offer much less affix my signature to the same ( all done without the trustees permission ). Apparently a very crafty investor at play, On XX/XX/XXXX i sent another QWR requesting proper application of funds with not so much as a letter to provide outcome. On or about XX/XX/XXXX i was told a letter wen tout to bk attorney that cram down as void but with no accounting of the funds received. Contractually under original terms of mortgage i had a 30 year fixed rate mortgage at 7,125 % with a payment {$1700.00} taxes and insurance included. Through the plan Nationstar was received {$2000.00} and upon filing petition i was only 2 months delinquent. Basically there are violations of consumer protection law on several fronts. I will attach evidence of my intent to communicate with NationStar to resolve this issue. I am a firm believer that a lot of problems with banks stem from miscommunication. However, in the present matter the facts do tell a more revealing story.
02/06/2018 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • IL
  • 60543
Web Older American
NationStar or " Mr.Cooper '' is the service company - Loan # XXXX. At end of the foreclosure process - they sent notice of the Service Member paper work indicating that I was not a service personnel and the next notice I receive is that on XX/XX/XXXX summary judgement was issued. We were waiting for the court date and were not notified so were unable to send our new attorney to request a short sale since we believed we had used up all our legal options. Our original attorney since XX/XX/XXXX - XXXX XXXX - had withdraw from being our attorney in mid - XX/XX/XXXX. The bank 's foreclosure attorney had that information since they were in court. When I called NationStar aka Mr. Cooper and spoke to customer service last week I was informed that they had gotten statements back back that were sent to Attorney XXXX but had not called me to find out if something had changed. They told me that the foreclosure department does not " talk or communicate '' with the customer service department. They were fully aware of all that had transpired - court date, sheriff 's sale date - so someone had told them this information. One of the agents I spoke to told me that they had called the attorney back in XX/XX/XXXX but had not called since because they had gotten busy with " hurricances and floods ''. I asked to have the issue escalated and spoke to another agent that gave me an email to escalate my concerns to - XXXX. I sent an email this past weekend and have not heard back from anyone. We want to be given an opportunity to do a short sale instead of having a foreclosure on my record - they told me to go via XXXX but that they could not guarantee that I would be given time to do the short sale. As you know, there is a lot of paperwork involved in doing a short sale and putting it into XXXX. I know since I am also a XXXX XXXX XXXX who has done XXXX XXXX for my clients since XX/XX/XXXX. I would like Mr. Cooper to give me a chance to do the short sale - a minimum of 120 days to list the home, get a buyer and submit the necessary paperwork. Just because I was not notified of the final court date and the sales date was escalated some how in one of the largest counties in the state only adds to my curiosity on how they managed to do this. My reach number is XXXX - my email is XXXX Any assistance would be appreciated since Mr. Cooper does not seem to want to respond to me at this point. The property is finally at least at market price. My son and his wife have lived in the unit and will also need additional time to leave if the court date can not be stopped for some reason. Thank you!
11/10/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • NE
  • 68005
Web
Due to hospitalizations and loss of income due to time off our mortgage payments fell behind. We never received a demand letter. I called on XX/XX/XXXX to find out about our options since they would not take a partial payment. I was told I would need to pay {$3100.00} in full and no partial payment would be accepted. I was advised to apply for the Mortgage modification assistance and Nationstar representative would email me the forms. I was also informed that if I applied for this it would put the foreclosure on hold until a decision was made. I did not receive the forms, my husband XXXX called back in later on XX/XX/2016 and requested them again. We did not receive them so I called back in on XX/XX/2016 again was told they would email them to me and I never received them. I went out to the website and found the forms and sent them on XX/XX/2016, however, it was not all of the forms needed since I was just guessing since the representatives never sent them. I called Nationstar again on XX/XX/2016 because I received a letter from an attorney about the foreclosure. I was assured that nothing had been done with it yet since we did n't have a foreclosure date yet. I also verified the forms needed and the minimum payment they would accept as {$3100.00}. I resent all forms and documentation again on XX/XX/2016. XXXX called to try and make the payment of {$3100.00} on XX/XX/2016 as well and was told that now the minimum would be close to {$5500.00} due to additional payment and fees including {$850.00} of legal fees. XXXX called the attorney and they said they have not billed Nationstar for any charges yet since they have not done anything with the paperwork yet. I called Nationstar back and explained that in all XXXX of my phone calls I very clearly asked repeatedly to verify the minimum payment of {$3100.00} and to verify that once these forms were submitted for the modification the foreclosure processes would be put on hold. The supervisor I spoke to said there was nothing they could do and it will take XXXX days to listen to the phone calls, but it does n't change the fact that the new minimum payment as of XX/XX/2016 is {$5500.00}. I am frustrated that we have made several attempts to make payment and they refused and did not inform us that the amount was almost {$2200.00} more than what we were told on several occasions. They will not accept my payment and more legal fees could be added daily. The representative I spoke to on XX/XX/XXXX also refused to give me any information on filing a complaint due to unfair banking practices. I am hoping this is the correct agency.
10/25/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • GA
  • 30213
Web
My loan was transferred to Nations Star Mortgage from XXXX XXXX XXXX I believe in XXXX. XXXX XXXX XXXX was involved in a lot of predatory lending complaints and issues when it sold my 80 % loan to Nations Star Mortgage. I was told by various representatives when I call them over the phone in XXXX not to worry about a company called XXXX who supposedly bought the 20 % Loan from XXXX in XXXX, but in actuality, my XXXX loan was modified and approved through XXXX XXXX XXXX XXXX and I have written proof and the approved loan docs stating that the modification was approved and all documents were received by XXXX XXXX in XXXX and that the 20 % Loan was written off, and that I was no longer responsible for it. I still have XXXX documents from XXXX XXXX ( this mortgage lender is known for misconduct with their previous loans for the XXXX XXXX XXXX and is no longer in business ) stating that I was only responsible for the 80 % loan of $ XXXX. So from XXXX until present, I have been paying my mortgage on time to Nations Star Mortgage. From XXXX until XXXX, I have never been asked to pay this $ XXXX that XXXX XXXX XXXX is saying I owe all of a sudden, nor was aware that I was still responsible for this amount when I have a letter stating that amount was written off from XXXX in XXXX. So when I contacted nations star mortgage and made them aware that I have rented out the house in XXXX after I got married, I started to receive letters and notices of XXXX XXXX XXXX trying to foreclose on my rental property. I was shocked and confused to say the least. I have raised my family in that home since XXXX when I first bought that home, and was saving this home for my children and their children. When I called Nations Star various times to confirm or to see if this XXXX XXXX XXXX XXXX reached out to them, they said that they have NOT and NOT TO WORRY ABOUT THEM, THAT THEY COULD NOT FORECLOSE ON MY PROPERTY! There were various times and I know that the calls were recorded and that there were documentations of my conversations, and now the second bank has foreclosed on the property, Nations Star mortgage is n't doing much to help me or try to give me more time to hire an attorney and get this figured out. I am 3 months behind on the mortgage because the tenants are n't paying me rent anymore, and are paying XXXX XXXX XXXX rent on a $ XXXX home and my tenants are under the impression that they are paying on a {$40.00} foreclosed lien on my property at XXXX XXXX XXXX XXXX, GA XXXX. I was extremely shocked that this has happened and I really need some assistance with nations star mortgage.
04/19/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • MO
  • 65810
Web Older American
On XXXX XXXX , 2017 I up dated my hazard insurance on my home located at XXXX XXXX XXXX XXXX , XXXX , MO by updating my XXXX XXXX XXXX policy to include an umbrella policy to cover sink hole and earthquake. My agent - XXXX XXXX and myself provided proof of insurance to Nationstar Mortgage. In XXXX , 2017 I w as notified that Nationstar Mortgage needed proof of insurance. Once again I provided proof of insurance. On XXXX XXXX , 2017 th e XXXX , 2017 p ayment in the amount of {$920.00} was mailed to Nationstar Mortgage using check # XXXX on the XXXX Bank account of XXXX XXXX XXXX and XXXX XXXX XXXX . On XXXX XXXX , 2017 I wa s notified by Nationstar Mortgage that my payment was not being processed until I paid {$570.00} for insurance they purchased despite having at least XXXX submitted proof of insurance. On XXXX XXXX , 2017 the agent again submitted proof of insurance. On the evening of XXXX XXXX , 2017 a t XXXX XXXX the entire XXXX pages of XXXX XXXX XXXX Policy XXXX XXXX XXXX was faxed to the insurance department of Nationstar Mortgage. On XXXX XXXX , 2017 I was informed by phone that Nationstar Mortgage had proof of insurance dating back to the original date of coverage of XXXX XXXX , 2017 and u pdated proof of insurance dated XXXX XXXX , 2017. Ho wever I was also told that until the {$570.00} is reimbursed either by myself or the insurance company that Nationstar Mortgage purchased insurance thru, the payment of {$920.00} would continue to be held and on XXXX XXXX , 2017 the mortgage would be in default. On XXXX XXXX , XXXX 017 I fil ed a complaint with the Missouri Departmen t of Finance ( Investigator XXXX XXXX ). On XXXX XXXX , XXXX I was notified by Nationstar that the account was in default and they would not process the payment that is in their possession. On XXXX XXXX , 2017 I spoke to my attorney - XXXX XXXX XXXX , XXXX XXXX XXXX XXXX XXXX , XXXX , MO, XXXX . XXXX XXXX advised me to complete a complaint with your agency and then notify Nationstar Mortgage of my expectation that the XXXX , 2017 i n the amount of {$920.00} be applied and no indication of default be noted on the account. Also on XXXX XXXX , 2017 I received two mailings from Nationstar Mortgage. One mailing was an indication dated XXXX XXXX , 2017 that N ationstar Mortgage was the provider of insurance, the second mailing also dated XXXX XXXX , 2017 was a n indication that Nationstar had received from me proof of insurance.
06/06/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 91360
Web
Dear XXXX XXXX and CFPB representatives, I am writing this letter to inform you of the wrongful foreclosure that is occurring on my mortgage loan and to formally request that Nationstar Mortgage remove the foreclosure sale date presently on my mortgage loan against my family home/property scheduled for XXXX XXXX, 2016, to allow for a complete RMA review. As of XXXX XXXX, 2016, I submitted a compete request for mortgage assistance ( RMA ) per multiple account representatives at Nationstar Mortgage to include XXXX XXXX and XXXX ( XXXX XXXX on XXXX XXXX, 2016, and XXXX - Agent ID # XXXX on XXXX XXXX, 2016 ). I have every intention of retaining my home and have already submitted a complete Request for Mortgage Assistance ( RMA ) as of today in an effort to restructure my mortgage debt to retain my home. The only document that had been missing from my RMA was a current dated MHA HAMP RMA ( only requested 12 days ago on XXXX/XXXX/16 ), which has already been submitted to Nationstar Mortgage and is attached for confirmation. This document was delayed as a result of the lack of communication by Nationstar Mortgage to convey what was needed to submit a complete package. I was advised on XXXX/XXXX/16 that I submitted a complete package, which means that the foreclosure sale should have been removed at that time by Nationstar Mortgage to not engage in unlawful dual-tracking practices. Additionally, I was also advised that Nationstar Mortgage created a missing documents letter but NEVER SENT IT OUT to me perpetuating the wrongful foreclosure, which in unjust at a minimum. I have now submitted a complete Request for Mortgage Assistance ( RMA ) to include the current dated MHA HAMP RMA that was the justification for moving forward with the foreclosure from Nationstar Mortgage to date. Per the California Homeowner Bill of Rights, RESPA and the CFPB ; foreclosing on my mortgage loan while currently in a RMA review would be wrongful, in violation of multiple state and federal laws, and illegal. Please help me to postpone Nationstar Mortgage 's foreclosure sale date immediately to allow for a complete review for mortgage assistance on my mortgage loan. Please also ensure that Nationstar mortgage provides a missing documents letter to me detailing what documentation is still missing on the file to deem it complete since it is confusing as to what is needed when and in what time frame. Thank you in advance for your assistance with this matter. I look forward to hearing back form you in an expeditious manner since time is of the essence with the sale date pending for tomorrow!
08/04/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • MD
  • 206XX
Web Servicemember
I closed on my home in XX/XX/XXXX. At the time of closing my mortgage payment was {$4300.00}. Of that {$4300.00} the hazard insurance on the house was {$110.00} and the taxes on it was {$500.00}. The mortgage was pay on time starting XX/XX/XXXX till XX/XX/XXXX when the lender notified me that they did a escrow analysis and my mortgage was projected to be {$6100.00}. My mortgage payments were then adjusted to {$5400.00} for an extended period of time. I paid that amount until XX/XX/XXXX when I has personal issues. The mortgage was eventually modified after several tries and a lawsuit against the lender. Fast forward to today and I have had several structural issues with the house which made me revisit the documents related to the sale of my house. With regards to the lender I filed a complaint with CFPB regarding my loan and as a result they referenced the escrow analysis as if things were normal but then sent me an escrow payment ( which I had never received before for {$900.00} ). This piqued my curiosity so I visited the county treasurer to get the payment history on my taxes and what I found was disturbing to say the least. In XX/XX/XXXX the property taxes paid on my house by the lender {$220.00} which was very low for property taxes. Despite that payment the lender had {$3300.00} escrowed for taxes that it did not pay to the county. The following year with my payment being raised to {$5400.00}, the lender received {$18000.00} in money to be escrowed for taxes. That year along with the previously collected {$3300.00}, the lender was in possession of {$22000.00} in money escrowed for taxes. That year the lender paid {$8100.00} to the county treasurer leaving {$14000.00} in escrow. The following year with my mortgage being raised due to an " escrow analysis '' another {$9400.00} was collected towards escrow for taxes. For tax year XX/XX/XXXX the lender paid a tax bill of {$7900.00} leaving a escrow of {$1400.00}. Again, I reference the fact that up until the most recent escrow payment of {$900.00} I had never received an escrow payment before. The lender collected enough money in XX/XX/XXXX to settle any tax bills and an escrow analysis was over projected. The taxes collected from the original first payment letter would have had the taxes in XX/XX/XXXX short by {$160.00} a month and only {$150.00} in XX/XX/XXXX. Yet my mortgage was raised by {$1000.00} which more than covered the monthly projected shortage. I have enclosed copies of the tax bills with payments, the original first payment letter I received at closing, and a copy of the most recent escrow payment.
05/14/2015 Yes
  • Debt collection
  • Mortgage
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • CA
  • 92591
Web
In XXXX, I sold my home in a short sale. The XXXX mortgage was through XXXX XXXX XXXX. The house sold, and XXXX released the lien. However, Nationstar picked up the XXXX mortgage shortly after the house sold. They came after me in XXXX, and at that point I spent a great deal of time collecting paperwork and sending them information showing the debt had been cancelled through the short sale. I received a letter from Nationstar in XXXX of XXXX saying that the lien was released prior to the transfer date and that the account was updated and closed. ( They also wrote that they would not report to the credit bureaus. ) I thought we were finished. However, in XXXX, I started to receive certified mail from Nationstar asking for the debt. When I redirected them to their own letter, they stopped sending me mail. However, now I am doing a refinance to save interest on my new house, and my lender cant help me until Nationstar sends me a letter of deletion. Ive been trying to get them to give me a letter of deletion for a month. I get the run around every time I call them, and talk to a new person every time who has no knowledge of my loan. They have lost XXXX of my faxes and XXXX email. They have kept me waiting on hold for 30 minutes at times, only to have the call dropped or to reroute me to where I began. They have never been able to give me a manager or a supervisor. They are always NOT at their desk or on another line. (??? ) I have spent hours ( and I truly mean hours ) of my time trying to talk to someone who can solve my problem, only to end up where I began. To say Im stressed about this is an understatement. Now my husbands car is damaged, and I need to buy a new one, but with my credit damaged by almost XXXX points, I cant try to get a car loan until this is resolved. Please help me. From what I can see online, I am one of many hundreds who have been treated this way. I have spent money on faxes that were never received. I have spent HOURS of my time waiting on hold, scanning, faxing, and emailing them. I am now a XXXX car family because I dont want to get a loan for a new car until my credit goes back up ( and Nationstar is what has damaged my credit ... when they went away in XXXX, my credit was good and we bought our current house. Now I cant even refinance my house until the derogatory information is removed from my credit. ( This is costing me approximately XXXX a month in higher interest fees and higher PMI fees. ) I am also incredibly stressed out and am taking time off work since I am a teacher and cant sit on hold during my business day. Please help me.
11/21/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • FL
  • 32771
Web
In XX/XX/XXXX, I was discharged from a Chapter XXXX bankruptcy filed in XX/XX/XXXX. The reason I filed for a Chapter XXXX instead of Chapter XXXX bankruptcy was due to wanting to take all measures to keep my home. During the bankruptcy repayment period, my mortgage was sold to Nationstar. Upon the completion of the bankruptcy in XXXX, I contacted Nationstar to make sure that they had everything they needed in order for me to resume paying the mortgage now directly to Nationstar. During that call I was informed that they did not have record of me completing the bankruptcy and to call back later. I called XXXX more times during XXXX and XXXX, each time being told that they still did not have any record of me completing the bankruptcy and that I could not access the account online or receive statements. They told me that they could not give me any information because I was in bankruptcy. Nevertheless, I did begin to send them payments for the mortgage in the hopes that this would be resolved. To this date, I still have never received an account statement from Nationstar showing me what I owe overall or what my monthly payment should be or no record showing that the payments that I have sent have been applied to my principal loan amount. The last time that I called Nationstar stated that they would get notification on when I was out of bankruptcy and that they would be contacting me. On XXXX of the phone calls to Nationstar, they appeared to be very disorganized and told me that I had not being paying the mortgage and that I was in foreclosure. I called my attorney and his paralegal told me that Nationstar had approximately {$67000.00} in the trustees ' account that had not been collected or applied to my account. Due to the lack of communication and statements from Nationstar, I stopped sending payments as I had no idea where these payments were going or if they were even being applied to my account. On XX/XX/XXXX, I received a certified letter from Nationstar, stating that I am now {$22000.00} in arrears and I have until XXXX XXXX to cure this. Meanwhile, I still have yet to receive even XXXX statement from Nationstar showing my principal loan balance or any record of the status of my account. Upon receiving this letter I immediately contacted Nationstar to see what this was about and why I have not received any statements from them and their representative told me, " Yes, I see we are not sending you statements and I am not sure why. '' I want to pay my mortgage and provide a homestead for my family, but I do not have {$22000.00} in full to avoid foreclosure.
02/23/2017 Yes
  • Mortgage
  • VA mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 92127
Web Servicemember
Short Story : They impound our taxes each month, which totals over {$11000.00} per year. Unfortunately, although they deducted the money from our escrow account, they never paid the second installment of our taxes. We had started the process of refinancing and our new mortgage company XXXX had to pay the taxes on our behalf. Now we owe XXXX {$6600.00} for taxes that were already escrowed by Nationstar. Nationstar is not returning the money. Details : XX/XX/XXXX : They record a deduction from our Escrow Account of {$6000.00} XX/XX/XXXX : Taxes are due to the County of XXXX XX/XX/XXXX : Nationstar Mortgage provides a payoff statement to XXXX showing that the taxes were already paid XX/XX/XXXX ( not exactly sure of the date ) : We settled a refinance with Nationstar XX/XX/XXXX : XXXX sends us a letter that our taxes were delinquent and that they paid them, including the penalty fee of {$600.00}. XXXX tells us that we now have to pay them back the {$6600.00} over the next twelve months. XX/XX/XXXX : Spoke with XXXX at Nationstar and opened a case, which she said would resolve in 5 days. XX/XX/XXXX : Followed up with XXXX at Nationstar. He has no news. XX/XX/XXXX : Spoke with XXXX who is able to see a tracking number for the loan payment, however that tracking number shows as 'Tracking ' XX/XX/XXXX : Spoke with XXXX at Nationstar . She was able to explain that the tracking number I was given was not a wire number, as I was originally told, but was a XXXX number. I am able to search the number and see that a label was created on XX/XX/XXXX, but nothing was shipped. However, that same tracking number is also used for a separate package that was XXXX from XXXX, TX to XXXX. It shipped on XX/XX/XXXX and arrived on XX/XX/XXXX. I was transferred to XXXX at Nationstar who promised to look into it. XX/XX/XXXX : Left a message for XXXX. Never got a call back from XXXX. XX/XX/XXXX : Spoke with XXXX at Nationstar. Finally got transferred to XXXX who was helpful. He investigated and said that the check was sent to the County of XXXX. The County of XXXX was returning it to Nationstar and they will issue us a refund. He said it would take a couple of days. He said it might take 5 days to process. XX/XX/XXXX : XXXX called me to let me know that a check was coming and gave me a XXXX tracking number. He said the check should arrive by Tuesday XX/XX/XXXX. XX/XX/XXXX : According to the XXXX Tracking number nothing was ever shipped. A label was created, but that is it. Left a voicemail for XXXX XX/XX/XXXX : XXXX never called back so I called him again and left a message.
04/30/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 95630
Web
XX/XX/XXXX, we submitted proof of insurance on a property on which Nationstar Mortgage holds a mortgage ; the policy covered from XX/XX/XXXX to XX/XX/XXXX. Despite this, the insurance department of Nationstar then purchased a policy on this property and billed us for the cost. When I received a call informing me that our account was in arrears, I then faxed another copy of the proof of insurance in XXXX XXXX. They sent me a letter claiming that the policy only covered until XX/XX/XXXX. I called and spoke to a customer service representative in the insurance department. I had the XXXX pull up the proof of insurance and read me the dates of coverage. This individual read that the dates of coverage were from XX/XX/XXXX to XX/XX/XXXX. He then assured me that he would correct their error and make certain that the account would show that we were not in arrears. This was not done. The next letter I received informed me that the proof of insurance I had provided was unsatisfactory because it stated that the policy covered XXXX structures. I called and spoke to a supervisor in the insurance department and explained that the policy covered XXXX structures because there were XXXX structures on the five-acre property, a fact which they could easily verify if the merely consulted the legal description of the property. The supervisor then told me that he would " research '' the issue and call me back. He never did so. I have received daily phone calls since that date, which was some two weeks ago. Each time I answer, the caller informs me that we are behind in our mortgage payments because we have n't paid for the insurance policy Nationstar purchased for us. I then tell ask to be connected to the insurance department. When I speak to the person in the insurance department, they tell me that they are still " researching '' our insurance policy and promise to call me back when they have resolved the issue. They never do. The kicker is that Nationstar did this same thing to us last year. They, of course, are reporting us to the credit reporting agencies, and our credit rating has been destroyed. I had to put in a great deal of effort last year to try to repair our credit rating. Now, I 'm going through the same experience again. I am at my wit 's end. We own XXXX real properties and have always paid all of our mortgages on time, and we have always submitted proof of insurance. No other mortgage holder has ever done anything like this. This company has made it nearly impossible for us to obtain credit now, and we have never done anything wrong. What recourse do I have?
05/04/2015 Yes
  • Mortgage
  • Reverse mortgage
  • Loan modification,collection,foreclosure
  • XXXXX
Web Older American
My mother died in XXXX of last year XXXX. She had a reverse mortgage and I am executor of the estate. The agent who had her sign the original reverse mortgage contratc was informed that she had XXXX, but went ahead with initiating the loan regardless of her obvious inability to understand the ramifications. This agent worked for XXXX Mortgage company. More recently, generation sold the mortgage to Champion Mortgage Company, but in the document of transfer, regeistered at the clerk of courts, they listed a legal description of a completely different property thousands of miles away with no connection to my mother.. I pointed this out shortly after her death, and the mortgage company filed a new transfer document in XXXX. I question whether the original contract is valid since it was not executed in good faith with someone who knew what they we signing. I also wonder if the transfer of the mortgage is legal with this botched legal description and the transfer only truly being processed long after my mother had passed. lastly, i have been trying to work with Champion Mortgage to obtain a 95 % of Fair Market Value payoff amount so that the family cal possibly buy the property back out of foreclosure. They have lost document repeatedly, not communicated in a professional manner and even scheduled a foreclosure sale date of XXXX XXXX without any notification. I discovered that a sale date had been set when I called to check on the status of the account today. Today I was told that I have to hire a lawyer or real estate agent and get them to process a preliminary HUD statement, a sales contract etc., before Champion will postpone the foreclosure sale or initiate an appraisal to determine fair market value. The house is in an area with a severely depressed real estate market and the house is not in good shape. It is worth perhaps half of the loan balance at this point. i am happy to work in good faith with Campion, but these issues should be addressed, and I would like to know what laws pertain to this type of issue. Specifically, do i not have the right to represent myself in this process? If all we want to do is pay off 95 % of the FMV as required by law, why must I beg for an appraisal. i paid for XXXX appraisal out of pocket and sent them the results ... of course, this was not acceptable, yet since XXXX, i have been trying to get them to provide me with their estimate of 95 % of XXXX so we can close the estate. now they are trying to sneak through foreclosure without notification and placing beurocratic barriers to obtaining an appraisal for a 95 % payoff.
07/06/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • GA
  • 305XX
Web
XXXX previous case numberSince my last written complaint, Nationstar approved a HAMP but not what was originally agreed to ( Did not take off my ex husband or give me the interest rate offered by Aurora Bank ). My payment went up with this version of the HAMP but I was told my ex husband who is on the loan would be removed with this new HAMP. So, in order to get my ex husband off the loan I agreed and signed the HAMP. When I received the HAMP paperwork, I was shocked and dismayed my ex husband was still on the paperwork and I got a higher interest rate. Upon calling my rep, he explained that he would attach my divorce decree and quit claim deed where the property was quit claimed to me solely by my ex husband that this would remove his name from the loan. So, I signed and returned the paperwork regardless of the higher rate to attain this end. I attaching the email from the Nationstar rep stating that his name would be removed. I signed the paperwork with my ex husbands name on it without his signature. Nationstar signed and recorded this document ( see attached ). My ex husband served me with a lawsuit for not making payments, ruined his credit, and for not taking him off the loan. When I called Nationstar about this the said they will not remove his name off the loan, even with the paperwork I signed, the proof I sent, and the written email from their company. Now I come to find out that they fraudulently manipulated my credit report to show late payments that never occured putting my payments in a suspense account. All of my payments have been on time and I have copies of the cancelled checks to prove it so. They admitted their manipulation of the credit report however it also affected my ex husbands credit report. Their fraudulent actions not only affected me but my ex husband as well, from which I understand this is a federal offense. I am now in the XXXX year of this process. I accepted Auroras offer at 2 % and taking my ex husbands name off the loan, upon the sale of this loan to Nationstar they claim they lost the paperwork ( funny how they said they lost it but yet they accepted modified payments they said they lost XXXX. So I had to start the process all over again. I have now had to hire XXXX attorneys to try and straighten out this mess. One to defend my husbands lawsuit and the other to make Nationstar do what the said in writing. We are still going back and forth with Nationstar to do what they said. XXXX If you would like to verify that last sentence you may contact my ex father in law which I can supply his name and number if requested.
07/20/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 94402
Web
We are in the unfortunate position of having had our mortgage sold to Nationstar for servicing. Each month we pay the amount due ( principal and interest ) plus an additional {$750.00} toward the principal. We use Nationstar 's online form which allocates the payment accordingly. For whatever reason, Nationstar can not seem to understand that the additional {$750.00} is a payment against the principal. Some months it has been stuck in an escrow account. More recently, after several phone calls and hours spent talking to a representative and being assured that our account has been corrected and that the problem will not recur, the new approach ( last 2 months ) is to allocate to the next month 's payment, reducing the monthly amount due rather than reducing the principal owed. The following is an example of the communication we have been having with Nationstar : Subject : Payment PostingLoan : XXXX XXXX XXXX XXXX. XXXX XXXX CA XXXXDate : XXXX XXXX, 2015 XXXXOnce again we are writing to correct your posting of our most recent payment. We paid our XXXX payment on XXXX/XXXX/15. As we do every month we paid the amount due plus an additional XXXX in principal. Once again you have failed to post this payment correctly. Why is this so difficult? Compounding your error, your site indicates that you did not accept this payment toward the XXXX payment due and that we still owe an XXXX payment. Correct this as well. We are becoming tired of having to constantly correct your accounting of our payments. This is not hard, all you need to do is look at the allocation of the payment that is made with transaction and apply the funds accordingly. The incompetent handling of our account is very frustrating and stressful. We make our payments on time, even early, and expect reasonable service of our account. If you are unable to provide this minimal competent level of service please transfer our loan to some one who will. I would welcome someone calling me and explaining the steps you will take to remedy this situation. I can be reached at XXXX. XXXX XXXXThe only response to this email was to make the corrections requested. However, each month since has continued to be problematic with Nationstar mishandling our additional principal payment requiring calls to the service department. Its delay in applying my additional principal payments obviously impacts the amount of interest I am paying to my detriment but to Nationstar 's benefit. I suspect that my loan is not the only loan being handled this way, and if it is Nationstar is benefiting from its own seeming incompetence.
06/20/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • TN
  • 378XX
Web
XXXX XXXX XXXX sold my mortgage to Nationstar, aka Mr. Cooper in XXXX of XX/XX/XXXX. I was in the process of a Loan Modification with XXXX when sold to Nationstar, I continued the process of the Loan Modifacation. I provided Nationstar with all necessary documents and was give an address from a representative to an office that had been closed and moved after me calling back 2 weeks after not hearing from Nationstar to be told that. Once again I sent paperwork in only for this time the paperwork apparently went to a different building and was not " delivered '' to the underwriting department. 3rd time sending paperwork in, Nationstar received it. Upon checking on status, via- online, phone, no one could give me a status update. A few weeks later, I received a letter in mail stating that " bowworrer denied loan Modifacation " NOT TRUE. Nationstar was Not willing to work with me on anything and was very unprofessional. I was talked to like a dog as well. Upon reading News Paper In classifieds, I seen that they were foreclosing on my home, without notice, I might add. I immediately contacted my lawyer and he went and stopped foreclosure at courthouse steps. On XX/XX/XXXX My lawyer and i filed a complaint in XXXX Court for violations of the home affordable modification program and breach of contract. XX/XX/XXXX, Nationstar removed the litigation to the United States count for the Eastern District. I have Case number when needed. Section. 12 of my court documents State Each party agrees to pay its own attorneys fees and cost. In Agreed order of dismissal as stated follows- It is hereby ordered Md adjudged that the plaintiffs complaint is hereby DISSMISSED with PREJUDICE, with each party to bear it's own cost and fees, however as of mortgage statement it is showing that I owe lender paid expenses as follows- 1. Property Inspection Fees {$420.00} 2.Legal Fees {$1100.00} Totaling {$1500.00}, In which I am not supposed to be paying, court ordered. Next, during the litigation process, I received letter staying that I could not make payments at this time. I sent payments in by check, just to be returned back to me. Upon Nationstar not accepting payments from my lawyer and I, Nationstar was reporting to all XXXX major credit bruearus that I was late. I have been trying to work with Nationstar and other Credit repair services for them to correct there wrong doings. I need Nationstarto remove delinquent status to all three credit bruearus. I have documented everything. This is just a taste of what I have been through. Help would be greatly appreciated. Thank you.
01/11/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 93105
Web
Please see attached CFPB complaint and email correspondence pdf noticing all the main contacts of the parties I have been sending my ongoing requests for documentation to. [ CIVIL CODE SECTION 2332. As against a principal, both principal and agent are deemed to have notice of whatever either has notice of, and ought, in good faith and the exercise of ordinary care and diligence, to communicate to the other. ( XXXX : XXXX ) ] I spoke with XXXX and his supervisor XXXX XXXX XXXX at the CFPB to ask specifically why no action had been taken on my complaint # XXXX that was directed to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX . They said that this company is not " registered '' with the CFPB so they ca n't forward the complaint and that they do n't handle complaints related to this matter! XXXX also told me they submitted my complaint on XXXX XXXX, 2015, to the FTC 's Consumer Sentinal Network developed for civil and criminal enforcement and gave me the FTC number to follow up. ( XXXX ) XXXX. When I called the FTC, the phone prompts referred me back to the CFPB for my mortgage related complaint. I pushed through the FTC phone tree and spoke with XXXX who said they do n't handle mortgage complaints and that is the CFPB 's role. I told her that the CFPB had sent my complaint to the FTC but when she checked the database, nothing came up. I called the CFPB again and spoke with XXXX ( # XXXX ) and updated her on my talk with the FTC and asked her who I could speak with about getting XXXX XXXX XXXX XXXX XXXX XXXX, XXXX registered because they are one of the entities I wanted to report. This debt collector law firm is in violation under the FDCPA, and has been trying to steal my home for the last year with apparent authorization from Nationstar Mortgage, who is a debt collector as well! I am now re-submitting this complaint to Nationstar Mortgage, XXXX, XXXX and XXXX XXXX XXXX and look forward to straight answers and a collaboration that will save us all time, make everyone accountable and with administrative remedy, avoid the court system at all costs. We all need undeniable proof of who is entitled to enforce the alleged note and who exactly the obligation is due, if anyone. On Wednesday, XXXX XXXX, 2015 there is another illegal auction scheduled for my home via XXXX by XXXX XXXX XXXX XXXX XXXX XXXX, XXXX supposedly on behalf of Nationstar Mortgage on behalf of an alleged trust held by XXXX that was never funded on time and remains empty. You must cancel this illegal auction now and produce the documents requested! You have all been noticed, again!
10/21/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • MD
  • 21403
Web
XXXX XXXX XXXX - borrower/client. Original loan secured and closed in XXXX XXXX. XXXX XXXX financial crisis hit and applied for a modification in XXXX time frame. Took XXXX years since the lender was XXXX XXXX XXXX XXXX XXXX XXXX They were enmeshed in the meltdown and their own bankruptcy. After XXXX years mortgage was sold to Nationstar - XXXX more months of paperwork modification was approved. They simply tacked on the interest accrual of the payments not paid for the previous XXXX years due to their DEMAND no mortgage payments to be made during their XXXX years of time needed to make a decision - repeatedly asking for the same paperwork over and over and then losing it. '' Nationstar adjusted the rate to XXXX XXXX from XXXX XXXX - on a XXXX XXXX. All that did was recast the balance and the payments remained the same as they ADDED over XXXX of principal. I made the payments faithfully regardless of the fact that was ridiculous. I have never been late. In this past year XXXX what I did not realize is they were negatively amortizing the 'new adjusted interest increase ' they hit me with XXXX no notification of this ) - in XXXX and have been compounding and adding to the loan principal balance. In XXXX years I have paid faithfully and have NEVER been able to reduce the principal loan balance - in fact, it is HIGHER than I started out with in XXXX. I am not late now, but, I applied for them to modify this loan to meet reasonable terms and to comprehend this never ending cycle. The proven value of this property is only XXXX XXXX with a recent appraisal done and market has declined further, yet, I have been faithful in payments. After supplying them all my information - good credit - and income that can fully sustain the mortgage - they declined the request for no reason and gave me no basis of this. The XXXX XXXX term was up in XXXX - and the adjustment for that XXXX should have gone DOWN - not up. I am and was simply asking for reality in continuing to make reasonable payments while I wait for the market to improve and recover the value - that is STILL not there. XXXX XXXX put this in place. Nationstar has serviced the loan now for many years. They have not complied with legal requirements to adjust and or to discuss and give opportunity to remedy the loan and terms. XXXX was a major XXXX XXXX in the market during the meltdown and filed bankruptcy, relieving themselves of any and all debt - that they placed on consumers. I would and request this to be investigated. My phone number is XXXX or XXXX. My email is XXXXXXXXXXXX thank you
03/01/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • PA
  • 18052
Web Servicemember
I have my taxes escrowed through Mr. Cooper. I received a notice in XX/XX/XXXX that my XXXX School District tax was not paid, which was {$3700.00} but had a late fee added so it {$3800.00}. I called their customer service line and was asked to fax the notice and I did that on XX/XX/XXXX. I also explained that XXXX SD uses a tax collector which is on the notice and they must send the payment there. I made a follow up call to them on XX/XX/XXXX and they informed me that the taxes had been paid and corrected. I received another certified letter, dated XX/XX/XXXX, from a debt collection agency called XXXX XXXX XXXX stating that my XXXX School district taxes were not paid. I called Mr. Cooper 's customer service number again on XX/XX/XXXX and was transferred to a supervisor this time. She asked me to email her the notice and said she would handle it and that they would be responsible for the delinquency fee. I explained that the payment must now go to the debt collector, XXXX XXXX XXXX, which is detailed in the certified letter. As of today, XX/XX/XXXX, XXXX XXXX XXXX is stating that they have not been paid yet. Mr. Cooper, however, did deduct a second payment out of my escrow which includes the delinquency fee. When I spoke with the same Supervisor today she stated that they could not see where the money actually went. Their system does not allow them to access that and that I would only get my previous dollars which were deducted from escrow back if they can get the erroneous payment returned to them. They still do not even know where they sent the money. I now have two deductions from my escrow account and they can not explain where either dollar amount went. One is for {$3700.00} on XX/XX/XXXX and the other is on XX/XX/XXXX for {$3800.00} and my escrow balance is reading {$0.00}. I believe that they should have called all of the tax entities involved with my escrow or requested the documents form me and made sure the appropriate places were paid. Once they received notice of their error, they should have corrected it out of their own pocket and not out of my escrow account. I receive another notice, dated XX/XX/XXXX, that my tax to XXXX County was not paid in XXXX. The original amount was XXXX and it is now XXXX due to a late fee. This notice was particularly concerning to me because it states that if the tax is not paid by XX/XX/XXXX they can place my house for an upset sale to collect their money. informed the Customer Service Supervisor of this when I talked with her today. She asked me to email it to her and I just sent it to her.
10/31/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • PA
  • 15108
Web
My husband was diagnosed with XXXX and had to retire from work. We had to live on our savings and XXXX money until his SS XXXX kicked in. He also received some XXXX from work too. This XX/XX/XXXX it was found that we were overpaid from his work XXXX and had to pay this money back. At this time we knew we were n't going to be able to make our mortgage payment because we did n't have sufficient funds coming in. We called the mortgage company immediately to se what we could do, they suggested doing a loan modification. A package was sent to us which we filled out and emailed, faxed and also sent a hard copy, this had to be in by XX/XX/XXXX. Well for reasons unknown to us they never received the package, even though it was submitted 3 different ways. A second package was then completed, once again same thing never received. By now it 's XX/XX/XXXX, so we completed a third package, finally this one was received and I believe only because I called every other day to make sure they were getting it. It took clear till XX/XX/XXXX that we finally received a letter saying that we were approved for a loan modification, but we needed to submit a payment by XX/XX/XXXX of {$4200.00} first and then our next payment would be due XX/XX/XXXX in the amount of {$2300.00}. Now you tell me how this even helps someone who is struggling to make their payments. Had someone done their job and put through the first package we would n't have ended up 6 months behind as it stands now. I feel we are being taken advantage of and nothing has been done to help us. Why could n't they put the 6 months we were behind onto the back end of our loan? Why are they asking for a large amount upfront? Why did our payment or interest rate not go down? My mortgage company is Nationstar which recently became XXXX XXXX and they are based out of XXXX, TX. Will I have to file bankruptcy now to be able to keep my home? This whole situation is just ridiculous, especially after I called immediately in XX/XX/XXXX when I knew I would not be able to make my payment. Our income had been reduced drastically. We paid our XXXX overpayment back and now are getting our full XXXX amount, so we can make our payment if it were reasonable. My husband had stem cells extracted in XX/XX/XXXX, back XXXX in XX/XX/XXXX to repair fractures in his back caused from his XXXX, a XXXX XXXX in XX/XX/XXXX, had another episode with the multiple XXXX in XX/XX/XXXX that caused a XXXX XXXX XXXX, and then had a XXXX XXXX transplant in XX/XX/XXXX, so needless to say the last thing we need to worry about is losing our home.
03/31/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NJ
  • 07083
Web
I am the victim of predatory lending. Loan is owned by XXXX XXXX XXXX XXXX XXXX Mortgage Loan Asset Backed Certificates, Series 2006 AHL1. Purchased home in XX/XX/XXXX. Mortgage crisis and recession caused reduction in income as a small business owner. Got XXXX loan from XXXX and XXXXXXXX loan from XXXX to purchase a XXXX family home on less than one fourth acre of land. Interest rate was 7.99 ARM and XXXX per month. Entered Forbearance Agreement with XXXX and paid XXXX, then paid XXXX for 5 months. Offered a loan mod with fixed 2 percent. XXXX loan was charged off. Servicer XXXX XXXX XXXX increased 2 percent fixed to 7.99 ARM., charged late fees, and reported late payments and default to credit bureaus until XX/XX/XXXX when Nationstar became servicer. Nationstar refused to take payments to cure and charged late fees, inspection fees, etc. to increase costs. Nationstar threatened foreclosure unless enter into loan mod which required payment of XXXX, 2 percent interest only payments for two years then interest rate returns to 7.99 ARM. Requested rescission. Nationstar returned payments, forwarded a loan mod signed by an assistant secretary and instituted foreclosure. I questioned payment history. Four delinquent payments went to 10, then in one month increased to 51. The default grew with late charges, interest, attorney fees, inspection fees, etc. Foreclosure started. Filed bankruptcy to stop the sheriff sale. Nationstar appraised home at XXXX and provided credit score of XXXX since XXXX, XXXX XXXX XXXX, Nationstar reporting delinquencies due to foreclosure actions since XX/XX/XXXX. Nationstar required trial payments at XXXX for 3 months before modification. Missed court due to Family emergency. Case dismissed so stopped payments until case was reinstated. Made up missed payments but Nationstar did not receive a payment before the end of the month so it rescinded the trial period plan under its standard modification program and said I defaulted. Nationstar told XXXX it was going to offer XXXX as P and I payment but for the default. The court ordered application for mod under its loss mitigation program. I resubmitted application with XXXX 's help. In XX/XX/XXXX paid XXXX for adequate protection payments until Court increased payment to XXXX a montMr. Cooper offered Trial Period Plan under Alternative Modification Program requiring three payments of XXXX before a permanent loan mod. Mr. Cooper reports interest bearing unpaid principal balance post mod is XXXX and will forebear XXXX. Payments are XXXX, home worth XXXX but owe XXXX.
02/29/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • IL
  • 60641
Web
I have been fighting with Nation Star for a long time now, this company keeps giving me XXXX. I have been denied several times due to discrepancies on their behalf. I used to have a business before and they kept asking for proof of my business even though I had informed them that I had lost my business. They also denied me for not having proof of occupancy even though they had utility bills and much more under my name and property address. Moreover, this is my only property. I do not own or have any other properties. To make matters worse, I recently got denied for having negative disposable income. How can this be if I have a surplus at the end of each month. I have sent bank statements, my paystubs, and my expenses. I also got denied for a modification because according to them I did not submit enough information regarding rental income which I do not have as I live in the property myself. They also said that I had marked that my home was a rental property. How did they get this information? Again I do not even have renters or a rental property and I sure as XXXX never checked that I have rental property. When I called in to Nation Star several representatives refused to acknowledge the internal mistake. Finally, after threatening to involve my attorney general XXXX XXXX I was transferred to their escalation and was advised an internal investigation would be open on my behalf due to all discrepancies on their part. At this point I have not received anything in writing regarding my complaint with Nation Star therefore I am reaching out to you directly for help. I was supposed to receive the Clarity Commitment modification as part of the settlement from the Department of Justice from XXXX XXXX XXXX but before my modification was completed my loan was transferred to Nation Star. They were supposed to finish the modification on behalf of XXXX XXXX XXXX however that never happened. Thus me still being on the verge of being left homeless due to their incompetence. They refused to honor my modification despite providing proof I received from XXXX XXXX XXXX. Nation Star excuse was that the investor was no longer participating in the settlement. Please help me shed light to this unjust matter. I am tired of going in circles and not getting modified. Please I am begging for your assistance in this stressful matter. I do not want to lose my home. I should have been modified years ago, yet Nation Star continues to prolong my foreclosure so I end up losing my home. Thank you in advance for your assistance. I hope to hear positive news from you soon.
12/14/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • CT
  • 06460
Web
XXXXNationstar Mortgage foreclosed on my father 's home at XXXX XXXX XXXX, XXXX CT XXXX & the title did not revert back to the bank until XXXX/XXXX/2015. XXXX/Nationstar Mortgage illegally locked me out of the home from XXXX to current not allowing me to retrieve my personal belongings. I have tried for well over a year to get access to the home by the bank but have been ignored and unacknowledged. This complaint is not about the foreclosure itself but about the process that was not followed by the bank to evict my personal belongings. According to the law, the bank forecloses on the real property not the personal belongings inside the house. The personal belongings became a tenant to the house and the bank then would need to file the appropriate paperwork to have the belongings removed. The only person who can remove property from a home is a XXXX XXXX and that is only after ejection paperwork has been filed and processed and approved by the courts. I notified the Nationstar 's hired bank representative XXXX XXXX of XXXX XXXX in XXXX CT once I notice they had the home on the market and identified that the property inside the home is mine and I needed to retrieve it. She refused me any access and said she did not know how to get in touch with the bank. I asked her for contact # or email to the bank and she said she did not have XXXX. Immediately the next day I was advised by XXXX of my former neighbors that the house was being unloaded and dumpsters were being filled up ( see pics ) as well there were multiple pick-up trucks loading my property inside their vehicles. I again attempted contact with the banks hired representative XXXX of XXXX and she refused to help and told me she did not know how to get in touch with the bank. I said what they were doing was illegal and they had no jurisdiction to take my property from the home. In the meantime we were in contact with XXXX XXXX, State Prosecutor for the XXXX XXXX Connecticut XXXX Court who help us initiate an investigation with the XXXX Police for both criminal/civil actions. The XXXX Police have an open case file on this matter ( still open ) and they also have been in contact with all the parties as well. The police advised all parties that no property was to be removed any further from the home and everything was to be put back into the home from the dumpsters. They again were ordered to put all the property left in the last of the XXXX dumpsters back into the house and advise all representatives that there was a criminal investigation going on & that it was illegal to remove it.
07/31/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • NJ
  • 08080
Web
In summary, I was approved for a Deed in Lieu by both Nationstar and XXXX XXXX in XXXX, XX/XX/XXXX. The only item to be cleared was my second mortgage which had gone to collections and was taken over by XXXX XXXX XXXX. Working with Nationstar, XXXX XXXX and XXXX XXXX XXXX, they agreed to settle my account and release my lien upon receipt of payment of {$6000.00}. I was also approved for a Cash for Keys program in the amount of {$3000.00}. On XXXX XXXX, a check was cut out of my account and forward to XXXX XXXX XXXX. Nationstar DID NOT put any remittance advice with my check, and when XXXX XXXX called Nationstar and asked them the account the funds were for, THEY GAVE THEM THE WRONG ACCOUNT. ( Please see attached copy of the check, that IS NOT MY ACCOUNT INFORMATION. ) All Nationstar had to do was to request that XXXX XXXX Solutions Reapply the funds sent to my account. They never did!! For months, I went back and forth with the account representative that I was assigned, XXXX XXXX, who last told me via email on XXXX XXXX, " Good Morning XXXX, I apologize for the long delay, but I have not forgotten about you and have been diligently working on your case. We have provided all the informitao necessary to the second lienholder with explicit instructions on how to fix these items. I will follow up with them today and see where we are out. Thanks ''. I called XXXX XXXX XXXX, and my case worker there named XXXX XXXX who in turn told me they received nothing from Nationstar as far as instructions!! At this point, I am totally distraught. My situation is what it is due to nasty separation / divorce. I had to agree to a date to go back in my house for our settlement, remove all my items, hire a moving company that I paid close to {$1000.00} for, had to rent a storage unit that I paid way over {$200.00} a month for, threw away many valuable items as we had promised Nationstar that the house would be Vacant and in broom swept condition by XX/XX/XXXX. I have tried many many times to contact Nationstar. There are occasions that someone will respond, and then I get told that my situation is important, they take my matter seriously, even after I filed a complaint with the XXXX. On XX/XX/XXXX I received a phone call from customer service saying that once again be reviewed. I received a letter in the mail, again, stating that I will have a response by XX/XX/XXXX. It is now XX/XX/XXXX - I have heard nothing. This situation has caused me so much XXXX, I do n't understand how a company could treat any of their customers, the way they have treated me.
07/21/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 95843
Web Older American
XX/XX/XXXX TO : THE CONSUMER FINANCIAL PROTECTION BUREAU What is the complaint about? Nationstar Mortgage Fraudulent Activities/Harassment What type of problem are you having? Fraud, Harassment What Company is involved? NATIONSTAR MORTGAGE Who are the people involved? I act on my mothers behalf and was granted power of attorney. My mom, who is XXXX, was diagnosed with XXXX. What Happened? On XX/XX/XXXX my mother received a letter from XXXX XXXX, Chapter XXXX Trustee informing her the Chapter XXXX Plan was in the closing process and from this date forward to make mortgage payments to Nationstar Mortgage, LLC in the amount of {$1100.00}. Nationstar was ccd and received a copy of the letter. Since XX/XX/XXXX to present, payments in the amount of {$1100.00} have been made to Nationstar. On XX/XX/XXXX, we received notice from our attorneys the Chapter XXXX plan was discharged. On XX/XX/XXXX, we received a letter from Nationstar stating the account is delinquent and listed the default date as XX/XX/XXXX. Nationstar alleges the account became delinquent prior to the XX/XX/XXXX, discharge date. They are making this claim even though on XX/XX/XXXX, they filed a Response to Notice of Final Cure Payment checking the box that they agree that Debtor has paid in full the amount required to cure the default on Creditors claim. I called Nationstar and they insisted the {$1100.00} payments were partial payments and the correct payment amount is {$1500.00}. I subsequently reviewed Nationstars online report which showed they were posting payments of {$1500.00} although the stated amount to be paid {$1100.00}. From XX/XX/XXXX to present, Nationstar has called on a daily basis numerous times throughout the day. These calls continue despite the fact Nationstar received notice we have legal representation. On XX/XX/XXXX, our attorney sent a letter to Nationstars attorney who filed the response to the final cure, and to date, Nationstar has not responded. On XX/XX/XXXX, our attorney filed a Motion to Deem the Mortgage Current and a hearing was set for XX/XX/XXXX. Nationstar did not attend the hearing or respond to the attorneys correspondence. The court wrote its tentative ruling on our motion to deem the account current. On XX/XX/XXXX, our attorney informed me the Court will send the final order to Nationstar. Despite the legal actions, and ruling in our favor, Nationstar continues to call and harass my mom and I daily. I have documentation to support our position, however I can not not share all of it as it is protected by the attorney-client privilege.
06/29/2017 Yes
  • Debt collection
  • I do not know
  • False statements or representation
  • Attempted to collect wrong amount
  • CA
  • 95070
Web
Questions to the pretender lenders, their agents, co parties principle ( s ) that have never been answered : 1. Under what authority these strangers to me and to the alleged financial transaction that never took place filed for a notice of default when there is no loan to me, see attached declaration of custodian of records at XXXX XXXX XXXX XXXX XXXX that there was no loan transaction in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and in XX/XX/XXXX from any of the parties who have falsified papers to make a fraudulent claim to my private property? 2. Under what authority these strangers to me and to the alleged financial transaction that never took place have been attempting to extort monies and property from me when i : have my non judicial judgment at TILA 1635 et. seq. indorsed by enacted federal and state law and by all three branches of the government, to wit : the president, the congress and the SCOTUS unanimous decision in XXXX v. XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX ( 8th Cir. XXXX ), cert. granted, XXXX XXXX XXXX ( U.S. XX/XX/XXXX ) ( Docket No. XXXX, SCOTUS Unanimous decision XX/XX/XXXX, Author : XXXX XXXX ), at 12 CFR 226.15 ( d ), ( 1 ), ( 2 ) and ( 3 ), Reg. Z by Federal Reserve. 3. How did these entities that claim [ falsely ] that the alleged non existing loan is in default, obtained the right to collect on a non existing debt, and when there is no default and all payments on a non existing alleged loan has been received? [ see declaration of ex police officer and currently private investigator that XXXX XXXX XXXX, XXXX surrendered to California secretary of state in XX/XX/XXXX, therefore it did not exist to give me a loan in XX/XX/XXXX and did not give me a loan in XX/XX/XXXX. 4. what evidence do these people have who are making a grand theft of my home that A ) there was a loan made to me from any of the pretender lenders ( when there was none, see attachment ), B ) that there is a default ( when there is none, see attached that all payments on a non existing loan has been received on continuous basis ) ; and C ) how did these entities obtain the right to foreclose on my sovereign property, where are the unaltered original note? the chain of assignments? proof of payment such as Check XXXX, ACH confirmation or cancelled check? when there is none, see declaration of custodian of records at XXXX XXXX XXXX XXXX XXXX. 5. Under what authority the pretender lenders are trying to foreclose on my property when the non existing alleged loan has been liquidated on XX/XX/XXXX to unknown parties? see attached obtained from XXXX.
08/04/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 92011
Web
After a home refinance, my loan was repackaged and sold to a new servicing company, Nationstar. I setup my first loan payments on a timely basis as well as an additional amount that I designated to be applied to principal on a monthly ongoing basis. Nationstar started withdrawing only the loan payment and upon calling them back they were able to get the additional principal payment setup. However, the setup was apparently created incorrectly. Although payments approximately XXXX the actual amount due were being withdrawn from my checking account on a monthly basis, they were initially incorrectly applied and then some 5 months later my wife noted that we were getting notices for late payment of the mortgage. I called Nationstar and they assured me they would rectify the problem and it would not be reported and would not affect my credit, this was in XXXX of 2015. Again in XXXX I received a notice from a credit reporting agency that my credit score was being lowered due to unpaid mortgage payments. I again called Nationstar and was again told it would be fixed. I did not follow up assuming after twice being assured it would be done, after already being assured my credit would never be touched. This past week on XXXX XXXX I was applying for a refinance of a business loan and when queried about my mortgage by the banker I went online to check my rate with Nationstar. Since my inception they added an online history of payments section and free FICO reporting. I checked my FICO and was dismayed to find that my score which is normally around XXXX or higher was now XXXX. I again called and now got very upset at the continuous lack of attention to my account and the confabulations and empty promises made my customer service agents who really did not care about my credit. I queried about my prior calls and the logs were very thinly documented with no discussions of any of the issues that they created for me. Keep in mind I have paid almost twice what was due during the past 14 months yet my credit score took a hit due to incorrect reporting of 5 months of missed mortgage payments. I am now being told by Nationstar it could take up to 180 days for the agencies to fix my score. If my interest rate on a $ XXXX refinance of a business loan is negatively impacted by this, I will have been financially damaged by Nationstar. I called my lender to find out who regulates the Mortgage Servicing Industry and found that you are the agency that does this. Please help or advise me if I have a legal case against this incompetent and uncaring organization.
04/25/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • AL
  • 36801
Web Older American
My home mortgage was transferred to nation star, now Mr. Cooper in XX/XX/XXXX from XXXX XXXX. When it was transferred I had a check in the amount XXXX that was cashed by XXXX XXXX but not transferred to Mr. Cooper mortgage. I began by calling Mr. Cooper and then XXXX and back and forth I finally wrote a letter because I was not getting an any answers. I have a letter dated XX/XX/XXXX that I wrote to XXXX XXXX ... now Mr. Cooper. I explained the problem and asked that they find my money and apply it to my account. My usual house payment is XXXX, however I often doubled or more my payment so I had more than 2 payments lost in the transition. I asked that they find my money and correct my records. They assured me there was a grace period for my payments in this transition and that no problems with my credit would occur because of this. I received a letter from Mr. Cooper on XX/XX/XXXX explained that they had found my money and that the payment was applied to my account. At that date I was paid until XX/XX/XXXX. I continued to make my payments at the exact amount of the payments. I did not trust it to make over payments with mr Cooper since their record keeping seemed poor. after some more back an forth my records were corrected and I was sent a history of my payments at my request. I was assured that I was in good standing and that nothing was late. in the middle of XX/XX/XXXXthis popped up on my credit report and Mr. Cooper had reported that I had made two payments late by 30 days in XX/XX/XXXX and XX/XX/XXXX. That is untrue. I am trying to buy a house right now and it took my credit rating from above an 800 to the mid to low 700 's. My closing date has been set for XX/XX/XXXXand I have called and written to Mr. Cooper to ask that they correct this, Yesterday I received a letter from them that it would be at least another 30 days before they would get back to me. By that time my house will have closed and my credit will have determined another loan percent for me. I have explained this to Mr. Cooper on more than one occasion. I need to have this cleared up before my closing date and in time for my lender to have an accurate credit report on me. I have records scanned in to send to you. verifying what I have said to you in this letter. I need help and it needs to be quickly to make a difference in my loan. I am very unhappy with the responses from Mr. Cooper. This is not the only problem I have had with their service. I want to file a complaint. Thanks you in advance for any help you can give me with this very frustrating experience.
06/21/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • OK
  • 73112
Web Older American
1. Nation Star Mortgage wrongfully denied me for the HAMP program. They stated that I did not turn in the IRS XXXX form, for myself and for the household contributor, on time, even if that was true it is not applicable. The IRS XXXX form is to show taxes filed for the past three years. But because I and the household contributor receive XXXX social security income only, we do not file taxes. Nation Star admitted that we provided that proof in a letter dated XXXX XXXX, 2016 where they write a current award letter for fixed income that shows the amount frequency and duration of the benefit income, was received for me and the household contributor. 2. I sent them proof for myself the Social Security income I receive for XXXX before XXXX XXXX, 2016 and it was accepted. Since I am on XXXX I do not pay taxes. The same applies for the household contributor. The XXXX form was not necessary for my application because it did not apply to me, yet it is the reason that I was denied assistance. I, the borrower, and the household contributor have been on XXXX for over three years and the award letter states how long that we have received it. The XXXX form only shows the past three years and our award letter shows over three years. 3. The reason that me and the household contributor are on XXXX is because we are not able to work a job. We explained this to Nation Star and gave them strict proof. In a letter from XXXX XXXX, 2016 they admitted that they received a current award letter for fixed income that shows the amount frequency and duration of the benefit income. 4. Nation Star Mortgage increased my monthly house payment amount by {$310.00}. It went from {$1400.00} to {$1700.00} and they never notified me about the increase and still has not provided any proof that I was properly notified concerning the increase of my mortgage payment prior to the increase thereof. 5. In conclusion, I have attached a letter from XXXX XXXX, 2016 stating that the award letters were accepted for me and the household contributor, which shows our only income for over the past three years. We receive XXXX income from Social Security, which is not taxed, and no requirement to file taxes. This was thoroughly understood by Nation Star Mortgage. Therefore, the XXXX form was not needed nor applicable to my application. This should have given Nation Star plenty of time to process the information before XXXX XXXX, 2016. I am also requesting that they send proof that I was properly notified about the mortgage increase. I want them to tell me why my mortgage increased.
03/24/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • PA
  • 19348
Web
XX/XX/2015 I applied for and was granted a modification of my Mortgage with my lender Nation Star Mortgage. XX/XX/2015 I started my 3 trail Payments of {$880.00} for the three months of XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX, all of which were paid ahead of the scheduled time for the payments to be made. On XXXX XXXX 2015 ( I believe to be the accurate date ) I received notification that all of the trail payments were successfully applied and that my new modification payments of {$820.00} would start on the XX/XX/XXXX, I then made XX/XX/XXXX payment in advance and sent it in by XXXX XXXX to be applied for XX/XX/XXXX 's payment. However on XXXX XXXX I received notice that XX/XX/XXXX 's payment had not been made I immediately contacted Nation Stars customer service center to find out why they had not processed my XX/XX/XXXX payment. The response I got back was that we did not successfully complete the trail payment program to which I promptly stated that this was not accurate and produced the documentation to prove it. Nation star then informed me that they would begin an investigation and would contact me within 5 -10 business days with their findings, which they never return my repeated calls to them after the time limit for them to respond had expired. At that point I began to put the Mortgage Payments into escrow and informed them that I needed to know whether or not to send the payments to which they responded no because they would be placed in a hold until they completed their investigation. On XXXX XXXX I contacted Nation Star Mortgage again and inquired of them as to when there investigation would be done the receptionist on the line stated to me that there had not been and investigation initiated to which I responded that it should have begun XX/XX/XXXX and she stated again that there was no such investigation initiated. I the asked her to find out what happen and she said that after looking at the notes on her screen that there appears to be and inquiry of when you called and asked for the investigation by nothing was ever put in, to which she then stated that she would put the paperwork in. On XXXX XXXX I received an act XXXX stating that Nation Star Mortgage was initiating fore closer proceeding against me. I then went to see the people at American credit counseling agency and they informed me to file this compliant with you. I am hopeful that you can offer some assistance I currently still have in escrow three payments of {$820.00} totaling {$2400.00} and will continue to place my mortgage payments into this escrow.
01/04/2018 Yes
  • Mortgage
  • VA mortgage
  • Struggling to pay mortgage
  • NV
  • XXXXX
Web Older American, Servicemember
My husband and I are about to lose our home do to foreclosure. Our lender is Mr. Cooper ( aka Nationstar Mortgage ). We have fallen behind because my husbands identity was stolen and them I was scammed by people that said they were working out of XXXX, XXXX. We lost about {$10000.00}. We need help getting caught up with our mortgage company. Mr. Cooper referred us to the Hardest Hit program in XXXX 2017. Since then we have been working with them just to have them call us today saying that we do not fit into any of their programs. I understand that this during time we celebrated XXXX, XXXX and XXXX XXXX but that should not have mattered putting us farther and farther behind on our mortgage. I have jumped through hoops getting them information with less than 24 hours notice. I cooperated with them completely just to be told that they can not help us. Hardest Hit should be closed down so that all of the employees can feel how I am feeling now. I suffer with chronic XXXX and all of this has put me into a deeper hole not wanting to even leave my bedroom or my bed. During this time I only received two phone calls from them all other communication was via email. Not very friendly in my book and a total lack of customer service. What if I did n't have email skills what would have happened with the Hardest Hit people? After hearing the news today I totally collapsed into a place that no one should ever be in. I have now regrouped and am I am trying to fight back against such a horrible government agency. Hardest Hit has been in trouble before sqandering money that should have been going to the tax payers. The only information that the Hardest Hit people suggested that I do is go back to my lender and see if they are willing to help us. Mr. Cooper is sending me papers so that I can apply for a modification program that is going to take at least another two months that will just put us farther behind on our mortgage. Mr. Cooper said that the money owed will just be added to the end of our loan and let us go back to our original monthly payment. Until all of the scamming, identity thefts and bank problems my husband and I always paid more on our mortgage reducing the amount several thousands of dollars. MY husband is a XXXX XXXX XXXX veteran and we never knew that he was entitled to XXXX because after returning from XXXX XXXX he was diagnosed with XXXX and because I had a good job his medical benefits were always paid by my employer. The US government saved a bundle of money because this was over a forty-five year timeframe.
08/24/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • MA
  • 01040
Web
Nationstar is our mortgage servicer. We had a mortgage from XXXX XXXX XXXX and we were n't informed until after 60 days from the transfer. We had been current with XXXX and had never had any delinquent months since ou purchase. We immediately noticed that our amount owed monthly was different. Nationstar failed to provide any documentation of breakdown in details of " fees ''. The current problem is that following my extensive and repeatedly hospitalizations, we became behind XX/XX/XXXX. It was our first time being behind 30 days. Our XXXX/XXXX/16 payment was late 60 days. We were able to catch up a bit and bring it back to 30 days late for the XX/XX/XXXX and XX/XX/XXXX payments. Due to additional hospiatlizations our XX/XX/XXXX payement was 60 days late ( paid on XX/XX/XXXX ). On XX/XX/XXXX we made the XX/XX/XXXX bill. The account showed as pending until after XX/XX/XXXX. XX/XX/XXXX suddenly the payment showed as REVERSED. I called Nationstar to find out why. Their response was there must have been an error on my part with the number. I asked to speak with a supervisor who confirmed that the number had been used before. She asked that I go to bank and 3-way call with them to confirm that the number was our account and they would be able to credit the amount as paid and take the money again. When at the bank, the manager confimed with nationstar rep that account was valid and money was still there.XXXX manager also explained that Nationstar did not attempt to take the money. Nationstar explained that it was nw XX/XX/XXXX and by not having XX/XX/XXXX payment in account it was now 90 days delinquent. XXXX again confirmed funds were in bank and the funds for XXXX I attempted to pay. They told bank manager that funds would not be allowed to be paid to Nationstar. The problem resolution request was sent by rep but would not lkely be addressed until XX/XX/XXXX. In the meantime they refuse any payment. This would make it 120 days late. So by reversing payment in XX/XX/XXXX, they have caused t to be 90 days late. And then again refusing XX/XX/XXXX would make it 120 days late. And acknowlegeing it would take until XX/XX/XXXX cause it to be 150 days late. How can they fraudulently cause a delinquency?? Also all the funds I pay each month over what is owed to be applied to principal and " fees '' has never been applied. They even reversed escow funds out of that I have paid. They now say that because the XX/XX/XXXX payment was n't credited they have moved case to foreclosure!!! They will not speak with XXXX or myself further.
03/23/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • LA
  • 700XX
Web Older American
During the process of applying for a loan modification I ask if I could make my payments and was told NO that it would mess up the underwriters figures. It took XXXX 1/2 months to receive the first denial answer ( which made me 4 months behind on my payments ). On the second application it took four months to receive a denial answer which made us 9 months behind, Nationstar Mortgage says for us to be re-instated it will take {$13000.00} which includes late monthly payments and legal fees. We did get a loan modification from Nationstar Mortgage XX/XX/XXXX and two months into XXXX I XXXX at work and was unable to work. This is when all this started, I sent Nationstar Mortgage letters from my Doctors stating my condition both the XXXX XXXX doctor and the XXXX Doctor stated I was unable to work. I was told by my loan specialist that the Underwriters did not even look at the letters because it did not fit into or with their guidelines. I told Nationstar Mortgage during the last modification that I had paid off both of my car loans and would be able to set it up with my bank to have an automatic withdrawal of {$750.00} or {$800.00} to be taken out for a house payment -- -but this was not good enough for Nationstars ' Underwriters '. I was also told that Nationstar Mortgage did their own underwriting and financing and did not receive any money from the Government in XXXX when the Federal Government bailed out a lot of banks, well I just so happen to have gotten a letter from Nationstar Mortgage in which it states and I quote '' you were evaluated for mortgage payment assistance based on the eligibility requirements of XXXX XXXX XXXX XXXX XXXX XXXX, the owner/guarantor/trustee of your mortgage loan. '' I talked to XXXX from Nationstar this afternoon and ask him ask the banking situation and he said he really did n't know anything about it, and this is a man that works in the lost prevention section. Also during the two times we tried to get a modification I would get e-mails saying that we needed to send in this or that document, some of which we sent in no less that four times. After sending in the documentation they requested we would get a letter stating that it would take them from15 to 30 days to add those documents to our application and that they would get back in touch with us within 30 days -- -which goes back to what I was saying about making payments. It ended up looking like a catch 22 situation, one of which I wish we could get out of. I just want to start making my payments again and be able to stay in my house.
07/29/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • MA
  • 027XX
Web
Re ; loan # XXXX Over the past years Nation Star assumed servicing of my home mortgage from XXXX ( XXXX ), who assumed it from XXXX XXXX XXXX XXXX XXXX XXXX, who assumed it from XXXX who was the original bank on XXXX/XXXX/XXXX. XXXX invited me to a loan mod out reach event in XXXX RI years ago when they serviced loan in which they identified mine as " preditory '' however were unable to help me after it was determined the " investors '' didnt participate in a program of relief for my product ...??? Over the years since XXXX no servicer has honored my adjustable rate rider terms which was to drop my rate annualy & calculated an inflated arrears amt since I fell behind in XXXX that year. This inflated balance has also effected numerous in house loan mod denials as it throws off ratios. Last month Nation Star falsely claimed {$350000.00} amount in arrears on my loan mortgage ( if determined to be valid ) is incorrect. At time I fell behind in XXXX XXXX my principal was around $ XXXX & now I 'm informed its $ XXXX along with this additional $ XXXX in arrears! In past servicers such as XXXX & your own co. had indicated the wrong interest rate at 6.75 % beyond XXXX XXXX. My rate was to be fixed for 5 years per my adjustable rate rider originally signed with XXXX. Effective XXXX XXXX it was to have adjusted to 3.75 %, 2.875 % on XXXX XXXX, 2.75 % XXXX XXXX, & 3 % XXXX XXXX. Bank XXXX acknowledged the XXXX rate adjustment in XXXX prior to XXXX servicing the loan. Sls had acknowledged the rate however it was not consistently correct on statements nor in calculations as with your co. Although they now finally indicate the correct rate is being applied currently ; I retained a CPA who can not substantiate a past even less recent aggregate amount. In the past I had an Attorney, a CPA, & myself requested a review of this matter as well as a corrected amortization schedule. I no longer can afford to pay an attorney & CPA to make sense of the aggregate as its a waste of time & the Bank is unable to provide adequate info nor substantiate past inflated amounts. Ive requested they rectify this issue & recalculate this aggregate as well as provide an amortization otherwise I 'm trying to secure a loan mod on an inflated erroneous amount. In past I 've been denied numerous loan mods for for reasons related to insufficient income or not enough disposable income ; which this inflated aggregate is effecting the ratios on. I was most recently denied a few days ago & once again am facing foreclosure. Please Help me & my family. " Thank You ''
05/25/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • NY
  • 125XX
Web
On XXXX XXXX, XXXX, Nation Star Mortgage took over the servicing of our home mortgage from XXXX XXXX XXXX. When XXXX XXXX XXXX was servicing our loan, our monthly escrow payment was calculated at {$860.00}. On a yearly basis, the amount we have been depositing into our escrow account has been {$10000.00}. We were completely startled and caught off guard when Nation Star, based on their XXXX XXXX, XXXX analysis of our escrow account, aggressively increased our expected monthly escrow payments from {$860.00} to {$1000.00} in XXXX of XXXX. Our assumption is that for XXXX, our escrow balance is expected to cover what it has always covered : Property Taxes, School District Taxes, Homeowners Insurance and PMI. We have seen no corresponding increases in our yearly responsibilities that come anywhere near requiring an extra {$1700.00} be deposited into our escrow account. In looking back on previous years ' expenses that escrow is expected to cover, below are the total expenses for XXXX and XXXX. In addition, below are draft expectations on where XXXX will end up. ( Note : some of those expenses for XXXX have already been confirmed. ) In XXXX, the numbers were as follows : Property Taxes : {$3100.00} School District Taxes : {$4700.00} Home Owners Insurance : {$830.00} PMI : {$1400.00} Total Escrow Payments : {$10000.00} In XXXX, the numbers were as follows : Property Taxes {$3300.00} School District Taxes : {$4900.00} Home Owners Insurance : {$810.00} PMI : {$1400.00} Total Escrow Payments : {$10000.00} In XXXX, our expected numbers ( based on the recent school budget vote ) Property Taxes : {$3200.00} ( see attached ) School District Taxes : {$4900.00} ( based on recent school budget vote, no expected increase ) Home Owners Insurance : {$940.00} PMI : {$1400.00} Estimated Total Escrow Payments : {$10000.00} Based on that math, our escrow payments for XXXX should average {$870.00}. There exists no mathematical evidence as to why NationStar Mortgage has aggressively escalated our monthly escrow payments to $ XXXXmonth without any corresponding increases in the accounts that our escrow balance is expected to cover. I spoke with a NationStar customer service representative that could not clearly explain the mathematical reasons as to why NationStar is requiring that we deposit an additional {$1700.00} into our escrow account without any corresponding increases. We felt it was incumbent on our family to file a complaint directly with the Consumer Finance Protection Bureau as to NationStar 's policies involving escrow payments.
01/22/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • CT
  • 06033
Web
On XX/XX/XXXX Mr Cooper, formerly Nationstar reported my name to XXXX XXXX as delinquent in my mortgage payments to the sum of {$2500.00}. This is unfounded and clearly a fraudulent attempt at having me pay to the company more than is due to them, {$900.00} on a monthly basis for the life of the loan. Somewhere in mid XXXX Nationstar bought my mortgage from XXXX XXXX XXXX. The agreement was to keep the terms fixed. I have not initiated any transaction and has been paying my property insurance and taxes without issues since releasing them from escrow with XXXX XXXX XXXX in XXXX. Nationstar immediately started writing to me regarding refinancing the loan, something I had no plans to do as the payment amount works perfectly for my budget. At one point I attempted to make contact with Nationstar regarding my husband 's death and change of information on the mortgage but was told by a Nationstar agent, " When you are ready to refinance we will have a conversation ''. The very reason it became difficult to contact them, as they were initially hostile. Nationstar, however, continued to make contact via mail regarding the urgency of refinancing. I finally returned one letter informing them of legal action if it continued. It stopped. The payment of {$900.00} has been the payment since the release from the original escrow in XX/XX/XXXXas stated prior. In XX/XX/XXXX, now Mr Cooper, Nationstar submitted to XXXX XXXX XXXX an increased amount for {$380.00} for a total of {$1200.00}, an unauthorized sum, for processing from my checking acct ( see attached ). The amount was paid to them as XXXX XXXX XXXX claimed it had no way of verifying if the amount was legitimate as they are only the processor of the fund, and I am opining here that this maybe the very reason Nationstar sought to pull this off. ( All matters regarding this issue were clarified by XXXX XXXX at XXXX XXXX XXXX on XX/XX/XXXX who made contact for that purpose, having been contacted by CFPB regarding a related complaint filed ). I have further asked XXXX to investigate the payment made on XX/XX/XXXX. In response to the XXXX contact, XXXX has refunded the money, {$1200.00} paid to Mr Cooper, as a part of how this process works for the bank, per the XXXX agent. This means that Mr Cooper would now be missing the payment for XXXX. However, on XX/XX/XXXX, I made an extra payment of {$900.00} to Mr Cooper. This extra payment was supposed to fit in for XXXX which I initially thought was dropped by XXXX but has since learned that was not the case ( see attached ).
05/15/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • TN
  • 382XX
Web
We are having a very difficult time with nationstar mortgage. We got a loan to refinance an existing loan with nationstar. the payoff request was obtained from Nationstar and good till XX/XX/XXXX. A 3rd party sent the amount, {$14000.00} for payoff. The check was XXXX to Nationstar as the correspondence instructed and delivered on XX/XX/XXXX. I found that on XX/XX/XXXX a payment for {$600.00} was auto drafted from my checking account by Nation star. I logged in my Nationstar account to investigate, 1st I stopped any auto pay from my checking account for future, then I called nationstar customer service XX/XX/XXXX to find out the problem. They adamantly denied having received a payoff check. I was ask to fax them the info of the cashiers check, time, date, and the person that signed for the check at Nationstar. I forwarded the info from my 3rd party payor with my Nationstar account number requesting that this be researched ASAP, This was send XX/XX/XXXX. When I had not received a call from nationstar by XX/XX/XXXX I logged online to review my Nationstar account, still no change, no email, nothing. I made two or three lengthy phone calls to Nationstar XXXX & XX/XX/XXXX and got nowhere. My last call I demanded to speak with a supervisor with Nationstar. She stated she would note that this was looked into. She would put on my account that a representative from my 3rd party had my permission to correspond with Nationstar on my behave anytime in the next 24hrs to try and locate the check for the payoff. I touched bases with my 3rd party and she was to attempt to work on the matter next business day. I checked in with the 3rd party XX/XX/XXXX and after she had made a number of calls we have still not gotten anywhere with this matter. In addition to the complete payoff check there has been XXXX payments of {$600.00} extra taken from my checking account. XXXX that was taken out and sent to another mortgage co. ( XXXX ) that Nationstar had received my loan from. XXXX forwarded the payment to Nationstar. Then XX/XX/XXXX the auto pay was taken out from my account due to the payoff amount not being processed and Nationstar not closing this account. Also I made a regular payment of {$600.00} on time to Nationstar on XX/XX/XXXX. This a very frustrating that not only does this company have a payoff check for over {$14000.00} but there is {$1800.00} of my personal money that should be refunded to me. I have been attempting to correct this serious matter with Nationstar and as of today XX/XX/XXXX have not gotten anywhere with them.
02/11/2018 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • TX
  • 78254
Web
I purchased my home in XX/XX/XXXX where Nationstar became my service provider, now Mr. Cooper with the name change. There was a payment of {$4600.00} for the XX/XX/XXXX property taxes from my escrow account when in the closing costs, that was to be paid for by the seller. This caused for a shortage in my escrow when the Escrow Disclosure provided at closings have me at a surplus, especially since my taxes in XX/XX/XXXX went down to {$4100.00}. According to XXXX County records, they received the payment for the XX/XX/XXXX taxes from XXXX ( the sellers lender ) on XX/XX/XXXX. There were some transfers between the County, Nationstar, and XXXX in XX/XX/XXXX, then Nationstar paid the county {$4600.00} on XX/XX/XXXX resulting on an overpayment. There were more transfers between the 3 parties with the final transfer on XX/XX/XXXX. XXXX was eventually refunded the overpayment because it looks like Nationstar did not accept or appropriate those funds to my account when they should not have made the payment to begin. Based on closing documents and loan termsNationstar should not have paid those XX/XX/XXXX taxes. I believe that I am entitled to a refund of funds in my escrow account, and I have not received them. I placed multiple phone calls to Mr. Cooper and XXXX XXXX, a manager based in Texas, said she was going to provide that refund by contacting XXXX in a conversation I had with her on XX/XX/XXXX at approximately at XXXX XXXX ( CT ). I called on XX/XX/XXXX to for an update on that only to have the customer representative, XXXX XXXX also based in Texas, that they did not follow up with XXXX. Instead, XXXX XXXX just put in a request for more " investigative research ''. A new escrow analysis is required after correcting the escrow accounting error since my property taxes went down from {$4600.00} in XX/XX/XXXX to {$4100.00} in XX/XX/XXXX, while my mortgage payment increased by almost {$400.00}. It makes no sense that my payment increased while my taxes went down. Every time I call I get the same answer from Nationstar ( Mr. Cooper ), that I should contact XXXX for the refund. I have done that and the response from XXXX is that they can not give me information about that property because the loan was not under my name, it was under the seller 's. XXXX did say they are more than willing to talk to Nationstar ( Mr. Cooper ) about those funds and when I tell Nationstar 's ( Mr. Cooper ) representatives, they say that they can not contact PennyMac, so it's a revolving door of not getting the answers or any action on my case.
04/02/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 92336
Web
On XXXX XXXX XXXX I received an injury while at work. for over 16 months I was off work I was able to receive my full salary for 12 of the 16 months once that stopped I started to receive Workman comp. which was far less than what I was making. I then started to fall behind in house notes. On XXXX XXXX XXXX I received a XXXX retirement from my employer as a full time XXXX on a XXXX XXXX Retirement Benefit, with a monthly allowance of XXXX % of what I was making. because of this hardship no fault my own I can no longer make my monthly house note as what they are now. I have been going back and forth with my mortgage lender Nationstar Mortgage LLC. They ( Nationstar Mortgage ) has wilfully failed in its obligation, under HAMP, in assisting me to receive a Home Affordable Loan Modification by purposely using deceitful methods, inaccurate salary numbers, false credit reports practices to deny my request for a HAMP loan.I appealed this unfair denial with Nationstar Mortgage LLC and they used these same deceitful practices to approve a HAMP loan that I still can not afford to make on my XXXX allowance. My XXXX allowance is XXXX % of what I was making before I got injured it is non-taxable. NationStar states that all non-taxable income under HAMP is grossed up to XXXX %, not XXXX % which is the standard, to a total gross income in the amount of {$4600.00}, my monthly XXXX allowance is {$3600.00} a difference of {$920.00} that I am not making and Nationstar Mortgage LLC then based my monthly house note on this false income and expect for me to be able to afford the new payments. If I applied for a loan with Natiostar Mortgage and used the income of XXXX a month and when it came time for them to do income verification and I submitted pay stubs with my real salary of {$3600.00} they would deny my loan based on false income. They would not just let me gross up my income because they know that I would not be able to pay them on money I am not making. But they expect for me to be able to pay them on money that I am not making? Nationstar Mortgage LLC has also flat out wrong financial debt that they said I have in the amount of over {$4000.00} a month which is a Lie. I have submitted to them at least 3 times with proof that my outgoing monthly obligations is about {$1300.00} to {$1400.00} a month. They failed to address this despicable practice. Natiostar Mortgage for what ever reason is not helping me but instead seems to be going out f there way to conduct another fraudulent foreclosure which they are being investigated for.
03/01/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • MD
  • 21117
Web
NationStar Mortgage - XXXX, TX Mail : Notice of Error, Complaint, Request for Information or other Qualified Written Request Nationstar Mortgage XXXX. XXXX XXXX XXXX, TX XXXX Phone : ( XXXX ) XXXX Web : MyNationstar.com This company took over my mortgage from XXXX and it has been terrible ever since. I have been fighting for resolution for almost a year and I 'm beyond fed up. XXXX 2015 the company took 2 mortgage payments from my account and caused over {$100.00} in bank fees! When I called I received multiple conflicting answers until I finally got my money for the actual payment, I have been fighting about the fees ever since. I have called, emailed, given feedback, and to no avail. I could go on and on, but I will bullet point my major concerns : *The reps are not well trained and give misinformation as well as conflicting responses. Sometimes they even act like you have n't called before! *I am told I will receive a callback after " further research '' and they do n't call back *After receiving the payment portion back I was told by a supervisor that I would see a check in the mail for the fees, but then it never came and now ( after speaking with several more people ) I am being told that I wo n't be getting refunded for the fees *The research department told one of the managers that I set up an auto-pay, which I did not, so I have asked for proof because they said they could see the IPs and they are refusing to send me documentation to take to a lawyer - which I ca n't afford in the first place - but I have asked several times for proof of this and told them I did not set up auto-pay because I do n't like giving up control of such a large chunk of my pay. I like paying it manually. *I consistently get " canned '' emails or letters that do not actually address the issue which furthers the frustration Struggling with this company has been the worst consumer experience of my life. I want to refinance somewhere else, but I know that once I am gone there really wo n't be a resolution to my issue. I am shocked at the terrible customer service, especially since I work for a financial institution myself ( investments and retirement ) and know how things should be done. This is just exhausting and really makes a person feel like the people at this company are crooks that are just taking advantage of people. Seeing all the bad reviews online only furthers my feelings and if I had been able to control the purchase of my loan, I would have told XXXX to never sell to Nationstar in order to protect their customers.
12/14/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 77373
Web
XXXX This is not a duplicate *** There have been many activities of fraud activities on my mortgage account XXXX due to NationStar lack of security. With NationStar lack of security my account was compromised and harm has been caused to me. There were multiple delinquencies due to my tenant compromising my account and changing my contact information to her contact information. This was done without my awareness or consent. There has been falsified letters written by my tenant and a loan recodification also done by my tenant. All done without my awareness or consent. NationStar wo n't cooperate with such evidence. There was a letter written by my tenant pretending to be me requesting for authorization. The phone number on the letter is her cell phone number. The letter is page XXXX of a fax, but NationStar wo n't provide page XXXX XXXX fax cover page ) which will show that the fax was sent from her place of work. Also, there was a loan modification done to my account by my tenant by her contacting the " Making home affordable '' department to reduce the amount of monthly payment. In the documentation provided, Page XXXX shows the fax cover sheet which shows that my tenant XXXX XXXX was the one that did the loan modification. Upon bringing it to NationStar 's attention, NationStar was quick at looking the other way, yet forge the documents by removing page XXXX XXXX Fax cover page ) and then stating that no fraud has happened on the account. Yet, after forging the document, upon still requesting other information, another rep provide the same document and this time the document had page XXXX ( fax cover sheet ) So NationStar forged the document to hide the fraud evidence. After bringing the multiple fraud activities to NationStar attention, NationStar then stated that there was a voice call in 2006 of someone granting my tenant authorization over to my account. Yet NationStar wo n't provide me with a copy of the recording that would also proof further fraud activities. I have not requested nor granted authorization to anyone over to my account. The letter, loan modification and voice phone call was all done out of fraud activities of someone pretending to be me. If someone pretending to be me, that is Identity Theft and is considered fraud and NationStar is supporting it by forging documents removing evidence and not providing other proofs which will further proof fraud. The delinquents that happened on my account were fraud, cause by my tenant compromising my account due to NationStar lack of security.
09/23/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • FL
  • 32819
Web
Complaint : Nationstar Loan Modification Application Process Loan Number : XXXX Ref : Response to my CFPB complaint # XXXX, Nationstar reply from XX/XX/2016, XXXX XXXX, Customer Relations Specialist, Nationstar Mortgage , LLC, XXXX, Texas In your reply from XX/XX/2016, you are stating : 1. Lack of Response What do I need to know? We looked into the concern you expressed and after an investigation, we are sharing with you what we found. Under 1. Lack of Response you replied : In your inquiry you stated you sent emails to the assigned Single Point of Contact ( SPOC ) XXXX XXXX but received no reply. You also stated you received phone calls but they did mention any subject, topic or other information. At this time we have reviewed the attached emails provided in your inquiry. Please understand that your SPOC are not able to communicate via email, as she is only allowed to communicate by phone or written correspondence. I am assuming that my confusion lays within this and the next paragraph from Nationstar 's letter/response. 1. In my conversation with XXXX XXXX ( correct spelling is XXXX not XXXX is in Nationstar 's letter ) and follow up E-mail from XX/XX/2016 ( see attached ) XXXX did mention that I should contact her via E-mail, that communications via E-mail would speed up the application process. 2. Also, I did follow up on XX/XX/XXXX, after my call, and sent XXXX an E-mail. 3. XXXX XXXX replied to my E-mail and sent the forms for the loan modification application. 4. Same for submitting the loan modification application and all documents on XX/XX/2016. 5. Please see all E-mail communications sent from me to XXXX XXXX and XXXX XXXX 's replies attached. My confusion again is why you are stating that the SPOC, XXXX XXXX, is " only allowed to communicate by phone or written correspondence '' when she clearly is communicating with me via E-mail. As you are stating in your reply to my complaint submitted on XX/XX/XXXX, you were hoping that your reply will alleviate my concern. I guess my questions are that if you are hoping for that and you have investigated this, and your goal is to provide exceptional customer service, why do I still have questions about your reply? If the SPOC, XXXX XXXX is indeed not allowed to communicate via E-mail, why did I receive E-mails from her? Why are Nationstar 's tactics so deceptive and not clear? I have tried to communicate with Nationstar to the very best of my knowledge and in timely manners throughout this process. Nationstar has clearly and continuously not.
07/26/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 75098
Web
I had a lot of hail damage from a storm in XXXX and called both my first lien holder, then my second lien holder to let them know. I spoke to a rep at my first lien company. They gave me tracking numbers to use and said that they 're located in the same building as my second lien holder, so to put a cover sheet with my checks that states that once they endorse the checks, to please forward to my second lien holder to endorse as well. I asked if I should sign the checks and was told no, that it 's dangerous to put a check in the mail that 's already endorsed. With this package, I also mailed in a {$30.00} check so the checks could be rushed back to me. This was on XXXX/XXXX/16. On XXXX, I receive the checks back with a letter stating that the checks have to be endorsed before the mortgage company can endorse, and this was the exact opposite of what I was told on the phone. I really need these funds, as I 've already spent over {$30000.00} out of pocket, so I signed the checks and sent them back. I also called in stating I was including another insurance check that I recently received. I sent out the 2nd package on XXXX and also uploaded the contractor 's waiver of lien and XXXX to my claims for both mortgage companies. On XXXX, I receive a letter from my first lien holder stating that the " final disbursement check '' is enclosed. There was a check in the amount of {$3600.00} in the envelope, and not a word about my other checks. On XXXX, I received a letter from my second lien holder, asking for the XXXX and contractor 's waiver of lien again, when I had already confirmed weeks ago that they were already received by both mortgage companies. This letter is also requesting that I pay {$30.00} again to have my funds rushed back to me. I called my second lien holder about this letter and they had no idea how to help me and kept putting me on hold to " gather more information. '' Then the rep told me to call my first lien holder & ask for their monitoring procedures and to fax it to them once I receive it. The hail damage occurred on XXXX/XXXX/16 and today is XXXX/XXXX/16. I have paid over {$30000.00} out of pocket and I 've only received {$3600.00} labeled as a " final disbursement '' out of a total of {$23000.00} in checks that I sent to both mortgage companies. I have n't gotten a call or received a letter to explain the process to me. I spoke to someone again this morning, and the rep spoke to me like he had no idea what was going on with my loan, cleared up absolutely nothing and left me clueless once again.
03/14/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Application, originator, mortgage broker
  • FL
  • 32258
Web
XX/XX/2016 I called Nationstar mortgage, my servicer, to apply for a mortgage based on a solicitation I received. I spoke with XXXX XXXX at XXXX who accessed my current loan, which is now fully adjustable. I was interested in a HARP loan as my property is still underwater. XXXX wanted to pull my credit but I said before you do so I wanted to see if the rates were where I needed them to be as I has a bad experience with Nationstar the prior year ( more to come on that ). XXXX quoted 3.875 % on a XXXX ARM and 4.625 % on a 30 yr fixed based on my loan parameters. I said these rates were acceptable and that I wanted to apply. He said he would pull my credit, start the app, then call me back. XXXX mins later my phone rang and XXXX indicated my credit score was very high ; however, he misquoted the rate and in order to get 3.875 % I would have to pay XXXX points ( over $ XXXX ). This was not acceptable so I asked for his supervisor to call me back as I felt this was a bait and switch. If I knew that up front I would never have authorized hem to pull my credit as I did not want the inquiry. Note : the day I called the 10 yr bond was at a 3 yr low. The next day XXXX XXXX, the supervisor, called and said he listeded to the call. he apologized for his employees misinformation but could not offer me the 3.875 % rate. Again this was unacceptable as I would never had authorized them to pull credit if they told me the rate was with XXXX points. This is HARP loan and is supposed to help the consumer not extort them for XXXX points.. Note : my current rate is 3 % but fully adjustable and set to amortize over 20 years XX/XX/2016 The professionalism at Nationstar is severely lacking which is why I am filing this complaint. I attempted to refinance this same property last year, was locked in at 4.75 % with XXXX points and the loan was in process but the processor would not return any calls. She would just respond via e-mail.. I became frustrated and escalated to a supervisor who was not any better. The loan was being processed at XXXX. I did not have time for the back and forth e-mails as they kept asking for the same thing multiple times and would not call me to discuss. I never heard back from them and to this day I still have not received a disposition letter. With Nationstar being my servicer I have no other viable options for this HARP 2.0 refinance and I keep getting the run around from them. They need to honor the rate that was quoted as my payment is set to double this fall based on the letter I just received.
05/05/2018 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • FL
  • XXXXX
Web
I live in an area that was a federally declared disaster area because of hurricane Irma. After the hurricane, my mortgage company told me that I could defer payment of the mortgage for 3 months ( until XX/XX/XXXX ) since I was recovering from the hurricane and that the deferred payments would be placed at the back of my loan. At the end of the 3 months, when I contacted the mortgage company, they told me that the program was extended for an additional 3 months ( until XX/XX/XXXX ). In XX/XX/XXXX, I was told that the loan would be modified and the deferred payments would be placed at the back of the loan. I contacted the mortgage company in XX/XX/XXXX to find out what the process was for modification ; I was told to send in multiple documents which I did. After submitting all the required documentation, I checked the status of my modification online every day for the next month. I called on numerous occasions to inquire about the status of the modification and to inquire about the payment. I was told that they were working on the modification. I was told not to send in a payment for XX/XX/XXXX because it would be rolled up into the modification. In XX/XX/XXXX, I was told that my modification was denied because the payment would go up from approximately $ 2000/month to approximately $ 2120/month and that they were not allowed to modify a payment if it increased the payment. I was then told that I could get on a payment plan that would require me to pay approximately $ 4000/month for 6 months which could be extended another 6 months until my account was current, but that the denial was not complete and that they were still working on the modification. I received an email notification that there was a new document on the loan and when I logged into the website, I saw that there was a modification denial letter. I called back the mortgage company to inquire about the payment plan again since the modification had been completely denied and I was told that I am not eligible for the payment plan any longer because they had sent out a demand letter for the total monies past due on the loan which is {$16000.00} within 30 days. I told that mortgage company that I do not have the money and I would not have it within 30 days. I asked what would happen if I didn't pay it in the 30 days and the mortgage company told me that they would foreclose the very next day and sell my house. I can not lose my house because I am a single mother of XXXX and I am caring for my sick mother as well who is on XXXX. I really need help.
08/12/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CA
  • 945XX
Web
My issue with Nationstar pertains to a 30 day late payment incurred on my mortgage for a missed payment for XXXX 2014. The late was caused by me being defrauded by a man named XXXX XXXX, posing as a licensed mortgage professional to refinance my home, who ended up stealing over {$4000.00} from me. He insisted that I not make my XXXX 2014 payment to Nationstar as the new loan at a 2.99 % 30 year fixed rate was going to close and funds would be on their way ( See attachment ). When Nationstar called me, I let him know that I was going to make the payment ; he insisted that he had later spoken to Nationstar and all had been resolved and a check was on its way to them. Finally when nationstar called me and told me no check was received I quickly made the payment. At that time I became suspicious and started to investigate the matter to find that there was no such refi loan in process I then discovered the individual was a convicted felon who had a history of defrauding people and had his Real Estate license revoked and had a cease and desist order against him from the Dept of Real Estate ( See Exhibit B ) He defrauded me by getting all my bank information and in addition to charging me for loan fees for this non-existent loan, he ended up using my bank account funds fraudulently and ran {$4300.00} worth of fraudulent charges. The XXXX XXXX County Deputy District Attorney 's office has also confirmed that XXXX XXXX XXXX has defrauded another XXXX people, for which they DA 's office is taking legal action against him ( see attachment ). As the DA 's office also suggested I also filed a law suit against XXXX XXXX, and got a court ruling against him ( see attachment ) The XXXX XXXX County District Attorney Special Investigations Operations Dept also took legal action against XXXX XXXX XXXX and arrested him. I also forwarded Nationstar my XXXX XXXX bank statements which showed that I had over {$35000.00} in my account at the time, which were more than sufficient funds to make the mortgage payment The late payment incurred on my Nationstar loan due to this issue was due to the fact that I was misled and defrauded. Earlier this year I brought this issue with Nationstar to remove the late payment and even sought the help of the CPFB. Nationstar however refused to remove the late payment and in turn to hurt my credit even more than legally permissible put a fresh new late payment on my credit report for XXXX 2014, whereas before this issue was brought up they were only reporting a XXXX 2014 late payment.
04/03/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • GA
  • 30043
Web
XX/XX/XXXX Nationstar Mortgage, LLC aka. Mr Cooper Short Sale/Foreclosed on my home while in the process of requesting loan modification ( RMA ). In XXXX of XXXX, I had an accident at home which resulted in severe injuries and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I reached out to Nationstar Mortgage for assistance and of course got the run around so I turned to a Hud approved organization XXXX XXXX XXXX XXXX XXXX in XXXX, Georgia for help to facilitate the application. During that period I received a call from my son that a lady came by to inform me that the property was foreclosed. I called Nationstar Mortgage and spoke to a representative who informed me that she did not see the property foreclosed but I could contact the court house. Because of the time of day, and knowing that the court would be closed, the representative suggested that I contact XXXX XXXX which I did and that representative affirmed that she too did not see the property been foreclosed. The notice that was left by said lady, the property description 4//2.5br did not match my property description 5/3br w/basement. A week and half later, the said lady came back and demanded that my family immediately vacate the property, so once again I contacted Nationstar and this time was told that the property was not foreclosed it was short sale. The representative could not give me the full detail so I was transferred to the document department where I held the line for about 1.5 hours before the line disconnected. I decided to call back the next day and once again told the property was SHORT SALE, the representative even went on to explain the difference short sale and foreclosure when I asked, " What the XXXX does that mean? '' in a state of shock and dismay. I immediately ask to speak to a supervisor, placed on hold for about an hour only to be told that the supervisor would call me back on Saturday, XX/XX/XXXX between XXXX XXXX. I waited to no avail, no one called back. No one bothered to return calls to the advocate at XXXX XXXX XXXX XXXX XXXX after several attempts to reach the appropriate personnel. XXXX XXXX XXXX XXXX and I had a 3 way conversation with a representative from XXXX XXXX who stated that he had call to foreclosure attorney find out what happened to the property, did they foreclosed or was the short sale.At that I could not understand why XXXX had to call the attorney to confirm, because at that time he could not see either transactions. A wrongful Foreclosure, fraud and deception suit has been filed.
08/12/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 34759
Web
We are filing a complaint based on illegal representation of loan modification procedures and omissions of Nationstar Mortgage ( NSM ). After a long and heated battled in foreclosure court our family was finally awarded/granted a loan modification under the Making Home Affordable program ( MHA ). This modification outlined payments to start on XXXX XXXX, 2016. As my family was of course elated to finally have an opportunity to resume payments on our loan which had been delinquent for some time due to job loss. We promptly made our payment of {$700.00}, only to be rejected by NSM. When we made our inquiry with NSM, as to why the payment was returned, it was brought to our attention that a mistake had been made on the loan documents. A mistake which NSM, advised would need to be corrected before any payments could be accepted toward the new plan. It was stated that the plan did not contain my wife 's name XXXX XXXX and they needed to be reprinted. This negligence has led to further disarray and miscommunication between myself, NSM and the loan documentation department. Once the documents were finally corrected and resent to my family. I was then instructed to hold my payments until I was contacted and was not contacted until XXXX XXXX, 2016. At that point, I was instructed to complete an ( ACH ) draft payment from my personal checking account on the date of XXXX XXXX, 2016 in the amount of {$2100.00}, which would then bring the account current and finalize my permanent loan modification. After this payment was completed NSM, still refused to complete the loan modification and covert to permanent deal. I was then contacted and advised that by agent XXXX XXXX, that it was necessary to pay {$1400.00}, or my loan modification would be canceled. This act of extortion has gone too far and refuse to continue to be misled by NSM and their deceptive servicing and lending practices. In fact, XXXX XXXX advised that he is not positive that if this amount of {$1400.00} is paid there is no guarantee the deal will be made whole. Now NSM, is attempting to undermine the terms of the national mortgage settlement as well as the MHA program itself. They are intentionally forcing my loan back into a delinquent status and ultimate foreclosure. This is evident and has been identified on multiple levels. This crime need stop be brought to a halt, and our family is prepared to file a civil lawsuit in order to correct this matter immediately. We implore the CFPB to take action regarding this tragedy of events.
06/27/2017 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • CA
  • 92653
Web Servicemember
Case number XXXX, my home was modified inXX/XX/XXXX through XXXX XXXX XXXX after five years of trying to get a modification. With the help of the attorney general for the state of California, consumer financial protection bureau and veteran affairs, I finally received my modification. When I signed the original paperwork for the modification, I read that my house payment would be {$2800.00} that included taxes and fire insurance through an impound account at 2 % for the life of the loan. Currently my house payment is {$3400.00}. Which is a difference of {$540.00} a month or {$6500.00} a year. I 'm making the same money that I was making in XX/XX/XXXX,XX/XX/XXXX,XX/XX/XXXX,XX/XX/XXXX,XX/XX/XXXX and XXXX. I make roughly {$110000.00} a year. I 'm having trouble making ends meet.

After five years of trying to get my home modified because of the lies that countrywide mortgage told me and then XXXX XXXX XXXX ; trust me, I experience XXXX even while writing this letter asking for help.

My loan was sold to Nationstar mortgage a few months after the modification took place. I contacted nationstar to ask for help and they said they could not do anything for me. The problem is, is that when XXXX XXXX XXXX modified the loan, the state of California demanded that they forgive the second loan on my house because of the fraud. I have since taken out a second to repair the rest of the house and get all the repairs done that needed to be done in XXXX when I bought the house. So now I 'm paying for the second as well. If I were to sell the house now I would lose all the money I put into this house. For example, I paid {$680000.00} for the house. I started the remodel as this was a house that I thought I could afford according to XXXX and XXXX XXXX XXXX. The house had no floors, a working kitchen and only one bathroom that worked. I took out a {$170000.00} to get these issues and the swimming pool fixed as it was leaking a lot of water. All of these issues were documented in my first complaint in XXXX. The houses in this market as of this date XX/XX/XXXX is $ {$860000.00}. As you can see, XXXX plus {$170000.00} equals {$850000.00}. I 'm coming out with {$11000.00}. However I have not included realtors fees or closing cost. I 'm actually losing in excess of {$52000.00} in a house that I have paid for, for 13 years.

Please help me get this house modified as this is the house I would like to stay in for the rest of my life.

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, California XXXX XXXX

05/24/2018 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • FL
  • 330XX
Web
This complaint is intended to address the irresponsible and irregular management of my mortgage escrow account by Nationstar Mortgage ( Mr. Cooper ). Find below the sequence of events : 1. On XX/XX/XXXX, Nationstar Mortgage issued a payment to XXXX XXXX and XXXX XXXX to cover the premium for HO-6 Policy # XXXX. The payment was made via a bulk check for the amount of {$1100.00}. 2. On XX/XX/XXXX, I informed Nationstar Mortgage that I was unaware of the existence of subject policy. Therefore, the policy was to be considered fraudulent, as it was issued without my consent/approval. The mortgage servicer indicated, that they have no control over the issuance of the policy, and they just paid because my escrow account was set to cover HO-6 insurance coverage. Nationstar Mortgage never contacted me to verify the validity of the policy. They just paid and offered me to have patience. 3. On XX/XX/XXXX at my request policy XXXX was cancelled and Nationstar Mortgage notified. 4. On subsequent multiple conversations with Nationstar Mortgage customer service I was threatened by the company to purchase another policy. Otherwise, they would buy a very expensive policy with limited coverage, so it was in my best interest to provide evidence of coverage. 5. On a follow up conversation, I informed Nationstar Mortgage that I was already covered by XXXX XXXX XXXX under Policy XXXX. I also notified then that I had established a payment plan with XXXX XXXX XXXX, and I didn't authorize them to use my escrow account to pay this policy. This was stressed in multiple occasions when the Insurance department was contacted to report the irregular activities 6. On XX/XX/XXXX, despite the multiple communications and conversations held with the Insurance department, Nationstar issued a payment to XXXX XXXX XXXX.The payment was made via a bulk check for the amount of {$1100.00}. 7. On XX/XX/XXXX, I contacted Nationstar to express my disappointment, and they offered me to have patience. 8. As a result of these irregular, irresponsible and unauthorized payments, my escrow account is in deficit. As of XX/XX/XXXX, the balance in y escrow account is : - {$1800.00}. What kind of company manages customer 's mortgage escrow accounts as above described? How can a Mortgage company pay to two different insurance companies within two weeks ( XX/XX/XXXX and XX/XX/XXXX ) for the same property without contacting their customer and without taking in consideration all the conversations that had been held regarding the subject?
06/06/2017 Yes
  • Mortgage
  • VA mortgage
  • Trouble during payment process
  • VA
  • 22202
Web Servicemember
NationStar as a mortgage servicing company for XXXX is not customer focused and are not being transparent about their processes for making decisions that affect American Consumers.

On XX/XX/XXXX, I inquired with XXXX/NationStar about the criteria to eliminate my escrow account. On XX/XX/XXXX, they shared with me that my loan to value ratio was 92 % and did not meet the 80 % criteria for elimination. That same day, XX/XX/XXXX, I sent a follow-up question about how they calculated my loan to value ratio.

On XX/XX/XXXX, XXXX/NationStar shared with me that using my original loan appraisal amount of {$220000.00}, I did not meet the 80 % required loan to value ratio to eliminate the escrow and they referenced my mortgage agreement. Again, the same day, XX/XX/XXXX, I, in turn inquired about sending a new updated loan appraisal -- at my expense -- since my home value had changed significantly since the original purchase in 2012. Since their original responses were so quick, I was confused when I did not receive a response within a week to my second follow-up question. After no response, I inquired again on XX/XX/XXXX

On XX/XX/XXXX, without explanation or any information grounded in published for the customer policy or without reference to my mortgage contract, they simply stated that this would not be possible.

I found this response to be inadequate, not grounded in documented policy and intentionally flippant to a very serious question posed by a paying customer. I shared with them as much and let them know that I would be sending a formal complaint about their response. XXXX/NationStar 's practice of not being completely transparent with customers about what is driving such a critical decision is unacceptable for the American consumer.

I have never been behind on my mortgage payment, and have opted to pay my property taxes and property insurance myself rather than out of my escrow account to show that I am more than capable of managing these expenses myself. Again, although I am aware of the requirement and the fact that I am voluntarily doing paying these expenses outside of my escrow account this alone does not exempt me from the escrow requirement. I will say that the process for determining my loan to value ratio must be transparent and fair and this is where XXXX and NationStar is failing.

Please, any assistance you can provide would be most helpful. I just want a fair assessment of my homes current value as a basis for the decision concerning my escrow requirement.

05/09/2016 Yes
  • Mortgage
  • VA mortgage
  • Loan servicing, payments, escrow account
  • NC
  • 28311
Web
Since XXXX XXXX XXXX sold my mortgage to Nationstar about 2 years ago in XXXX, I have been having numerous issues with making my payments and with payments being sent in before the XXXX of every month, they have put payments in escrow or in a suspense account, instead of applying the payments to the actual payment or to the principal. I have even sent in extra money to apply towards the payment and the extra monies were placed in a suspense account, and later Nationstar will charge late fees to my account upwards of {$300.00} every month, which notes as a full payment late on my account. I have also had full payments mailed back to me with no true explanation, which also started with XXXX XXXX XXXX. Also, my mortgage payment has NEVER been the same amount. Every statement I have received since dealing with this company has been a different amount. I have a fixed rate mortgage, but for some reason my bill changes monthly!!! I have called several times to settle this matter, however no one can give me an explanation other than saying that my payment is late. I have asked several customer service representatives how to get my payment to a consistent amount, however I am just told to pay what I owe, and even if I pay several hundreds of dollars over that amount, I am still reported as late, and my extra payment will be placed in the suspense account again! Even with me making my payment on time, this company has reported me late to all three-credit agencies for several months. I have no other options, as speaking with Nationstar has gotten me nowhere, and they do not seem to care. I am desperately trying to repair my credit and I have no other blemishes on my credit report, except for Nationstar who I pay ON TIME every month!!! I have every statement sent and every check that I have sent in. I have even tried to wire them the payment, which is still reported as late. I feel as if I will never be able to pay off my mortgage at this rate. My credit has taken a significant hit with this company. I have had them send me a copy of every transaction since I was sold to them and nothing seems to make sense. All I want is for this situation to be corrected. This has been stressful for my husband and I, as it has ruined our chances of obtaining other properties and getting reduced interest rates on other loans. I think a fair resolution would be for Nationstar to contact each of the credit reporting agencies and explain that we ARE NOT late on our mortgage ( they have not reported since XXXX XXXX )
10/02/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • SC
  • 295XX
Web
I have already submitted a complaint about Nationstar Mortgage / mr. cooper and I have not had any luck getting them to admit they are in the wrong. I continually receive excuses with phrases like, " we are sorry for the inconvenience '' " we are sorry for the trouble this has caused '', " more research should have been done '' etc ... Nationstar Mortgage/mr.cooper sent my house into foreclosure in error. They have charged me a foreclosure fee of {$2000.00} even though I have tried to have this charge removed they have sent me the following response : " The foreclosure fees of {$2000.00} are valid. We show that a Demand Letter was sent to you dated XX/XX/XXXX, and indicated that the account needed to be brought current by XX/XX/XXXX, otherwise the account would be referred to foreclosure. The account was not brought current on that date and was referred to foreclosure on XX/XX/XXXX. As such, the foreclosure referral was valid and unfortunately will not be waived. '' I received a copy of a Lis Pendens, Summons and Complaint Foreclosure - Non Jury that was Electronically filed on XX/XX/XXXX by, XXXX XXXX XXXX, XXXX, attorney for the plaintiff, Nationstar Mortage LLC d/b/a mr. cooper, to the State Of South Carolina County of XXXX. This was the same day, XX/XX/XXXX, that I called in to make a payment. I was told not to make a payment until my misapplied payment from XX/XX/XXXX was found and applied to my account. No mention what so ever that my home was already sent to foreclosure or any mention of Nationstar 's attorneys. As I explained to Nationstar / mr. cooper, I contacted my dedicated loan specialist, XXXX XXXX, on XX/XX/XXXX with several questions about my mortgage and payments and I was informed not to worry if I should receive papers about a foreclosure on my home, I was indeed not in foreclosure. She did inform me that my lost payment from XXXX had now been found and had been applied to my account. I received a letter from mr. cooper dated XX/XX/XXXX and it reads : " Failure to pay {$4100.00} by XX/XX/XXXX may result in acceleration of sums secured y the security Instrument, foreclosure proceedings and sale of property. '' I then received a copy of Consent stipulation of Dismissal and Cancellation of Lis Pendens that was filed with the XXXX Clerk of Court by the plaintiff 's attorney XXXX XXXX XXXX, XXXX. dated XX/XX/XXXX. As you can see I was put in foreclosure in error by Nationstar Mortgage/mr.cooper but , yet I am still being charged {$2000.00} foreclosure fees.
09/14/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • SC
  • 29579
Web Older American, Servicemember
In XXXX of XX/XX/XXXXwe decided to build a house in XXXX XXXX, SC. and we put a {$75000.00} mtg on it with The XXXX XXXX XXXX After a year had passed I decided to put a LOC on the house and we did, with XXXX, a {$100000.00} amount. Years went by and we made our payments. In XXXX of XX/XX/XXXXan individual stole 20 checks from my Business ckbk forged and negotiated them. For the first 9 there was money in my ckbk and they cleared but the final 11 bounced and I was held responsible. I served 11 mos incarcerated from XXXX to XXXX. During that time period there were no payments made as both my S/S and VA cks were stopped and my wife could not make the pyts on her $ XXXXmo S/S ck. When I was released I immediately called both Banks to attempt to negotiate a pyt program to deal with the non pyts. XXXX XXXX was very ameniable, Nationstar was not. As you can see from the monthly statements, XXXX 's past due amount was {$2100.00} and Nationstar 's was {$17000.00}. I tried without success to find out what caused the disparity, but they would not tell me. Nationstar said they notified me XXXX XXXX ( I never received it ) that they had declined my Modification request because of eligibility requirements : they could not reduce our monthly payment by 10 %. I told them I did n't need to reduce my monthly payment- I wanted them to put my Past Due amount into the Principle amount and change the term. They said they could not. I then asked them for a copy of XXXX XXXX 's eligibility requirements and they refused. My monthly P & I pymts are : Nationstar- {$400.00} & XXXX 's {$270.00}. That 's a total of {$680.00}. Over the the 12 years we have never escrowed any Taxes, Ins or HOA fees, we have paid them. My house has appraised between {$330000.00} and {$350000.00}, leaving an equity of approximately {$150000.00}. At the moment my monthly income is {$3600.00} ( {$43000.00} ) from the S/S, VA and a small pension ( proof attached ). We have a small amount of consumer debt and a car payment. I have attached a filled in XXXX XXXX XXXX form XXXX that was sent to Nationstar XX/XX/XXXX My wife ( of XXXX yrs ) has XXXX XXXX in a XXXX, and recently had a XXXX XXXX and I have no interest in moving. We would just like Nationstar or " XXXX XXXX '' to help us create a program that we can live with for the remainder of our lives. Anything that you need as additional info I will quickly provide. Thank you for your assistance XXXX XXXX & XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX, SC XXXX XXXX XXXX
05/20/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 32907
Web Servicemember
My husband died and I payed the principal of the mortgage off in XXXX to NationStarBank. In XXXX I received a call XXXXNationsStar Mortgage company stating I owed a payment and that the amount of {$710.00} plus a payment was past due for XXXX. I went on line and paid off the {$710.00} and made the payment of XXXX also. I then got a call the next day that there was a past due balance of {$45.00} XXXX that I did n't pay. I never missed a payment on my loan and I was told that it was an amount paid for my husband and my bankruptcy. The court claims no monies other than what we paid were made and the bankruptcy was dismissed before this loan modification. I called back the mortgage company and was told that it was paid to the attorney. The attorney said it was not and the Trustee also did n't receive the money. I contacted the mortgage company again and was told that the last payment was in XXXX. I gave them the receipt of the XXXX XXXX payment and was told that it was applied but I still owe them XXXX XXXX dollars. I then went to my bank to get financing for this and was turned down due to the bankruptcy. I was told that bills included in the bankruptcy were still showing due. I then contacted XXXX XXXX they agreed to lend me the money to pay this " balloon payment ''. The pay off showed a balance of {$160.00} principal plus the XXXX XXXX. I contacted Nations Star Bank the mortgage company as to where did the {$160.00} come from if I paid off the {$710.00} total principal. They did n't show that payment in XXXX. A manager said it was put into miscalanious funds and not applied to my account. I asked for them to show me where the {$45000.00} was paid to us or our creditors. They said it was a past due balance on our mortgage. I know this is not true because my husbands XXXX XXXX retirement benefits paid the mortgage every month before the bankruptcy and the trustee did n't miss any payments nor did I since it had been refinanced. They could not show me or tell me who received the money. Today I received another letter from the mortgage company which said you are past due on your payment. I am so frustrated. I have already paid for an apraisal on my house to receive a new mortgage to pay this off. I do n't believe I owe this money and think Nation Star bank has added someone elses loan to mine. I am a widow and I do not make enough money to pay NationStars high payment. That is why I am trying to get a loan. Nation Star keeps changing the payoff amounts. I do n't know what else to do.
02/15/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 923XX
Web Servicemember
I was involved in a very XXXX accident in XXXX 2015. This began a downward spiral for me -- I was unable to work after 25 years as a XXXX XXXX. I had to wait nearly 10 months for my workmen compensation to be approved and had no income during this time. And this led to me defaulting on the mortgage loan for my manufactured home that I have owned for over 20 years. I have tried in vain to get Nationstar Mortgage to help me get back on track with this loan but it seems to me that the agents at Nationstar are vague and dishonest. I can not get a hold of anyone who knows anything about my mortgage. I have no assigned dedicated contact, and get transferred from department to department when I try to work to resolve my mortgage delinquency. The people at Nationstar say they will help, but it is just lip service and nothing actually happens. Now I have a foreclosure sale date set for XXXX XXXX. I ran into problems when I was involved in a XXXX accident in XXXX and ended up with a XXXX XXXX and XXXX as well as XXXX problems. To make matters worse, when I got back to XXXX I discovered that my mobile home had been broken into and my belongings had been stolen and the place was trashed. Due to the injury I was unable to work. I had been a XXXX XXXX for 25 years, but it took nearly 10 months to get approved for workmen 's compensation so I literally had no income during that time. I used what savings I had to keep up on the payment but eventually fell behind. I am now receiving SSI and have enough income to afford a fair mortgage payment. The problem is that I ca n't even get Nationstar to give me the time of day to look at my situation and review me for available programs. I have tried to resume making payments but am told I have to reinstate all missed payments at once -- I am not able to do this. However, I do have the means to afford a fair and reasonable payment if Nationstar were to conduct a review of my current financial circumstances. Why am I not being considered for a modification, or a forbearance agreement or a consideration for putting the late payments back into the balance of the loan? Why has Nationstar not assigned a point of contact and turned their back on me,? I also believe that Nationstar is violating the law for XXXX Homeowner 's. I have been told that they are required to conduct a review of the current financial situation of the homeowner before they foreclose ; this has not happened in my case, and I am filing a complaint against Nationstar to stop them.
09/02/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 91104
Web
My loan was sold to Nationstar. At the time there was a {$1400.00} escrow surplus. However after one month, NS sent a letter stating that an audit revealed I had a shortage of {$500.00} and my pymt. needed to increase by {$40.00} a month. I disputed this via an a customer service rep. who said she would investigate. I never heard from her again. NS let the matter drop until XXXX of this year when an audit revealed I now had a {$2400.00} shortage. And my new pymt. was to increase by {$300.00} month. I disputed the math and the amount and asked to have a senior level person speak with me. I did this through the NS website in an email. A person did call. We spoke and i sent an XXXX page fax with my supporting documentation. I followed up with this person 11 days later. Heard nothing. Called again 4 days later and left a message. Heard nothing. I called the corporate office to complain, explain and ask for a senior level person to call me. I was assured that someone would. Heard nothing. Sent a certified letter with dates, names and broken promises to the CEO. Heard nothing yet. All the while customer service hounds me with phone calls to pay up. The loan has been put into default, they are threatening to begin foreclosure proceedingsand have stopped sending me hard copies of my monthly statement. I called today to demand that a hard copy be sent ASAP of the current month. I was told that I 'd been set up for email copies only. Ever since the loan was sent to NS, I 've always received hard copies, not once has a monthly statement been sent to me. I asked when the email copy was set up and I was told they could n't tell me. Each and every time customer service calls me I ask to speak to a senior person. I 've requested this multiple times via the NS secure message center. They do not respond except that very first time. Since then, they refuse to offer any help other than a payment plan. I am at a loss as to what to do next. It appears to me that NS has set up it 's departments with walls so that information can not be exchanged and thus problems do not get resolved. I went through similar issue with XXXX and it took 14 months to resolve. And the main reason XXXX cleared up the issue, ( they created ) is that I caught them in a lie. MY credit score is very, very high, I take my financial responsibilities very seriously. I do n't abuse my credit and I pay all my bills in full and on time. This makes it all the more frustrating to deal with NS. Thank you. XXXX XXXX
12/30/2017 Yes
  • Mortgage
  • FHA mortgage
  • Closing on a mortgage
  • FL
  • 34293
Web Older American
***COPIES OF WRITTENEVIDENCE FOR THE COURTS ***INTENTIONAL VIOLATION OF THE RESPA BY NATIONSTAR, XXXX XXXX AND XXXX XXXX*** ATTACHED IS THE EVIDENCE OF LOAN FRAUD*** HERE IS A COPY OF OUR PREVIOUS REQUEST IGNORED WHILE THEY TRIED TO STEAL OUR HOME USING FRAUD ~ XXXX**1. Allegations of Fraud, Criminal Activity, and Predatory Lending ~ In review of your correspondence provided to the CFPB, you claim that XXXX XXXX, XXXX, and Nationstar have defrauded you based on the evidence that a Wind Insurance Policy was not added to the Initial Application Documents, HUD-1, Escrow Disclosures or the Initial Payment. As such, you have requested that the loan be rescinded with any lien release documents, property rights, and Titles transferred back to you. XXXX ATTACHED IS NATIONSTAR CONFIRMING THE FRAUD IN WRITING ~ THIS CONFIRMATION OF THE FRAUD IS SIGNED BY THEM AND ON THEIR LETTERHEAD SO WE DO N'T NEED TO QUESTION THE SOURCE ~ THEY HAVE ALREADY ADMITTED GUILT *** WE HAVE ALSO ATTACHED THE ORIGINAL, FRAUDULENT LOAN PACKET WHICH MISLED THE ELDERLY CONSUMER*** IN THE FUTURE WE RECOMMEND THEY DON '' T BUY FRAUDULENT LOANS AND TERRORIZE CUSTOMERS. XXXXATTN XXXX ... IMPORTANT SIDE NOTE, THESE XXXX ALKWAYS THROW OUT THEIR FRAUDULENT RESPONSES BETWEEN XXXX AND XXXX XXXX ON A FRIDAY AND THEY NEVER PUT THE FRAUD IN WRITING, THEY PUT IT IN AN ATTACHMENT WITH THE HOPES THE CFPB AND ATTORNEY GENERAL DOES NOT LOOK FOR IT ... THEY HAVE ESCAPED UNTIL NOW. LOOK AT THEIR ATTACHEMENTS, THEY CONFIRM FRAUD EVERY DAY BUT SOMEHOW IT HAS ESCAPED PROSECUTION. XXXX IN THEIR XXXX XXXX EREPONSE TO ME FOR EXAMPLE THEY PUT THIS IN WRITING ~ " Under the Covenants section on page three ( 3 ) of the Mortgage, it states that all payments accepted and applied by Lender shall be applied in the following order of priority : ( a ) interest due under the Note ; ( b ) principal due under the Note '' AND PROCEEDED TO STEAL 2 HOUSE PAYMENTS WITHOUT PROPER CREDIT TO PRINCIPAL *** THEY CONFIRMED THEY HELD MY MONEY IN THEIR INTEREST BEARING ACCOUNT FOR 60DAYS ... TWICE IN 2017 ... IN WRITING*** ALSO INCLUDED IN THE ATTACHMENTS ARE THE CONFIRMATION OF EMBEZZLEMENT ... THEY STOLE {$1500.00} FROM ME JUST A WEEK AFTER MY XXXX YEAR OLD HUSBAND XXXX ... THIS WAS NO COINCIDENCE ... I HAVE HAD A MORTGAGE ON THIS HOME FOR DECADES AND THIS ONLY HAPPENED ONCE ... DURING MY MOST VULNERABLE TIME *** IF YOU HAVE ANY QUESTIONS ABOUT THE INTEGRITY OF THESE INDIVIDUALS I THINK STEALING CASH FROM A WIDOW AND MAKING HER HOMELESS SAYS IT ALL.
08/14/2017 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • FL
  • 34293
Web Older American
XXXX XXXX AND NATIONSTAR MORTGAGE ARE USING THE PHONE, COMPUTERS AND INTERNET SERVICE TO COMMIT THE THEFT OF FUNDS AND THE ILLEGAL FORECLOSURES OF HOMES ... WE HAVE 3 CONFIRMED, RECORDED, DOCUMENTED CRIMINAL ACTS TOTALLING OVER {$8000.00} MAKING IT A SERIOUS FEDERAL CRIME .... IN XXXX XXXX, AS PART OF A CFPB SETTLEMENT, NATIONSTAR AGREED IN WRITING TO ACCEPT A XXXX PAYMENT TO BRING THE ACCOUNT CURRENT. WE PAID THIS AMOUNT OVER THE PHONE ... AND NATIONSTAR ILLEGALLY LEFT A BALANCE ON THE ACCOUNT PLUS ACCRUING LATE FEES ON THESE ILLEGAL BILLS ... NATIONSTAR USED INTERNET FRAUD DURING THE SAME TIME PERIOD, XXXX XXXX, WHEN THEY PUT IN WRITING THAT THEY WERE NOT DOING A FORECLOSURE BECAUSE THEY WERE INVESTIGATING AND CONFIRMING LOAN ORIGINATION FRAUD ON THIS ACCOUNT. ... FOR THE PUBLIC RECORD, THIS LOAN ORIGINATION FRAUD WAS CONFIRMED AND NEVER CORRECTED MAKING ANY FURTHER COLLECTION AN INTENTIONAL, FRAUDULENT, CRIMINAL ACT ... THE LOAN IS INVALID ... IN XXXX XXXX NATIONSTAR DID FORECLOSE ON THE MISLED HOMEOWNER AFTER TELLING THEM ON THE PHONE AND IN WRITING ... THEY WERE NOT FORECLOSING ... WHEN THEY REVERSED THEIR ERROR ... THEY ADDED A {$1400.00} ATTORNEY BILL ILLEGALLY TO THIS MORTGAGE ... THEY CHARGED FOR A FORECLISURE THEY SAID THEY WERE NEVER DOING .... NOWHERE CAN YOU CHARGE FOR A SERVICE YOU TELL A CONSUMER YOU ARE NOT PROVIDING ... THAT ILLEGAL {$1400.00} ATTORNEY BILL IS STILL ON THIS ACCOUNT ILLEGALLY TODAY. ... LAST MONTH ... XXXX XXXX, XXXX, NATIONSTAR VERBALLY AGREED TO ACCEPT AND THEN WAS WAS PAID OVER THE PHONE FOR XXXX, XXXX AND XXXX PAYMENTS. THEY CONFIRMED, DEBITED MY ACCOUNT OVER 2,800 ... BUT ONLY PAID XXXX AND XXXX. ... THEY TOOK OUR XXXX PAYMENT AND USED IT TO PAY FOR THE ILLEGAL FEES THEY ADDED PREVIOUSLY USING OTHER FORMS OF WIRE FRAUD PRIOR .... THIS PAYMENT WAS MADE DIRECTLY TO THE CEO IN HIS OFFICE ... XXXX XXXX ... MAKING IT AN INTENTIONAL CRIMINAL ACT AND THEFT / MISAPPROPRIATION BY THE CEO ... XXXX WE HAVE REQUESTED RECORDINGS OF ALL OF THESE CONVERSATIONS FOR OUR UPCOMING LAWSUIT AND FOR YOUR PROSECUTION BUT XXXX XXXX AND STAFF REFUSUES TO COMPLY. WE ARE WORKING DIRECLTY WITH THE CEO 'S OFFICE NOW SO WE HAVE CONFIRMED THIS IS A TOP DOWN CRIMINAL FRAUD INVOLVING SEVERAL HIGH LEVEL EXECS. PLEASE NOTE THAT NATIONSTAR HAS COUNTLESS COMPLAINTS OF THIS TYPE OF FRAUD. THEY ARE STEALING CASH AND STEALING HOMES AND XXXX XXXX IS KNOWINGLY VIOLATING NUMEROUS STATE AND FEDERAL LAWS WHILE FORCING EMPLOYEES TO ALSO BREAK THESE LAWS OR LOSE THEIR JOBS.
05/29/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • MA
  • 01605
Web
My father XXXX XXXX XXXX owned the property at XXXX XXXX XXXX XXXX, MA XXXX. He passed away on XX/XX/XXXX and left no will. I worked with a lawyer to get everything turned into my name and started to begin the process of dealing with the mortgage company Nationstar ( now Mr. Cooper ) I currently reside in the house with my niece age XXXX. I had no access to accounts for my father until after his death and in XX/XX/XXXX I contacted the mortgage company to get the ball rolling on paying back debt etc. I had my fathers insurance settlement and was able to pay the mortgage at this point including the back due amount. I was unable to speak to anyone directly as they stated that they didnt have the proper paperwork. I contacted my lawyer and had her send paperwork over. Lawyer is XXXX XXXX of XXXX, MA. I was still delayed for months and in XX/XX/XXXX got a check for past due amount and mailed this over to mortgage company as someone told me to pay it and they will talk to me. That check was never cashed. I cancelled that check in XX/XX/XXXX and on XX/XX/XXXX mailed another check with amount past due. I tried repeatedly to contact this company, on hold for hours on end. I was switched to multiple agents handling my account and any direct line to them left me to a voicemail which i got no call back, EVER. It was not until XX/XX/XXXX that I was finally able to speak to someone as they didnt realize that my fathers name and my name were the same- they had the proper documentation in front of them all along. I asked what I could do as I was willing to take over the loan and apply for a modification. I asked for information to be sent and by XX/XX/XXXX still had not received documents. I got a call from a collector and was finally able to get documents needed to apply for a modification in XX/XX/XXXX and faxed them out around XX/XX/XXXX. I heard nothing back. I have received no certified mail, I just get bills with my mortgage past due owed. I am now in foreclosure and am able to make the payments but no one will work with me. My foreclosure date is set for XX/XX/XXXX. I did not even get any notification in the mail that this was happening, but rather heard from family who saw it in the paper. This company has swooped down on a XXXX mans house and I am trying to protect myself and my niece ( who is entitled to 25 % of the house. ) I just want to pay my mortgage and get back to normal, but this has become crippling to me as I have been given the runaround for over a year now.
12/14/2015 Yes
  • Mortgage
  • Reverse mortgage
  • Loan modification,collection,foreclosure
  • ID
  • 83815
Web Older American
My mother 's reverse mortgage serviced by Champion Mortgage went into foreclosure for failure to pay taxes & homeowners insurance. When she finally told me what was happening I sent the loan servicer, Champion Mortgage, an authorization for me to access her account info ; it took them several days & multiple faxes for them to update the account & speak with me. After repeated calls I was only able to obtain a verbal quote of {$18000.00} to cure the default - Champion refused to provide written breakdown of costs, nor written confirmation that the amount would stop the sale. I confirmed several times with XXXX XXXX XXXX at Champion that {$18000.00} was correct & on XX/XX/XXXX I sent XXXX cashiers checks totaling {$18000.00} to their XXXX MI office as instructed ; I sent it via overnight XXXX & have XXXX delivery confirmation for XX/XX/XXXX. Since XX/XX/XXXX I have called nearly every day to confirm account is current & to request breakdown of what the {$18000.00} paid for. I have detailed notes of who I spoke with & when. XXXX reps, XXXX & XXXX, were very professional & really did try to help me within the confines of their company, but several reps were unbelievably rude, condescending & nasty : XXXX & XXXX in particular were incredibly unprofessional & rude ; XXXX hung up on me when I repeatedly requested a supervisor, the other would repeatedly put me on hold for extended periods of time ( over 10 minutes ). It has been over 2 weeks & Champion has my mother 's XXXX & are still proceeding with foreclosure. I spoke with the Trustee conducting the sale & they have not received notice to vacate the sale. I work in XXXX & understand the system & still, I ca n't get this account cleared up, or even obtain an accounting of the money. How can an elderly person with no industry experience hope to sort things out? I know that a reputable loan servicer has no difficulty providing a written statement nor applying a default cure payment ; I deal with many lenders at work & know what to expect. This is beyond the pale. They also gave me a false foreclosure date of XX/XX/XXXX to push me to send money quickly ; per the Trustee the actual sale date is XX/XX/XXXX. Remember-this is a reverse mortgage, specifically for the elderly - there is no way that my mother would not stand a chance of getting this account cleared up & stopping the sale. I need help to force them to acknowledge the cure funds, stop racking up trustee foreclosure fees & provide an accounting ... please help.
03/25/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • NC
  • 27516
Web
On XXXX/XXXX/15 I went to pay My Nationstar Mortgage online and the bill had quadrupled. Nationstar has decided to quadrupled my mortgage and the previous statement that was sent to me in the mail in XXXX did not reflect this change. I had never escrowed my taxes before, but had been late the previous year, but was in a payment plan with XXXX XXXX on my property so I never thought I needed to worry about it. Nationstar was no collecting on the bill I was in a payment plan with and all future " estimated '' tax bills. I was n't prepared. I called but the call center was closed so on XXXX I called immediately in the morning. A representative said that they would look into it and see what they could do. I told her that I always pay my mortgage on the last day of the month and that I did not want a ding on my credit. She assured me that this would not happen. They told that I should refinance and start the paperwork with them and that would stop any action. I sent in some paperwork, but then decided that I did not think that this was wise, and that I should look into selling the home. On XXXX, I received a revised bill, which I immediately paid, only reduced by a XXXX, and Nationstar reported the payment as late even though they told me that they were working on the bill and that they were changing it. This is a predatory practice, and they are wrong. I was never late with a payment, and struggled to pay the mortgage until I sold, and I did, every single month while raising my child as a single mother and they preyed on me. I owned my home and had stellar credit. I put the house up for sell, and now because of the late payment they put on my credit report for their misdirection, it could prevent me from buying again because of the drop in my credit score, which they wanted to happen so they could force me to finance with them, or do a homeowner hardship program, which I did not need. They also required me to pay my mortgage through the XXXX account when I had a problem with my checking account withdrawal through them for some reason and they monogram would not take payments over {$2500.00}, forcing the consumer to pay all kinds of money transfer fees on top of the payments, and XXXX will only transfer that amount daily, which also resulted in a late payment for XXXX day late in XXXX They also remove electronics documents from the customer logins that they may have sent you over time so that you can not see actions that they may have taken when you go back to look.
12/10/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Application, originator, mortgage broker
  • MD
  • 20744
Web
After 5 years of spending thousands of dollars, as well as sustaining bankruptcy in efforts to save my home that is my primary residence, a company that worked on my behalf got my mortgage company, Nationstar, to agree to modify my loan, if I agreed to drop a 'QUIET TITLE ' civil suit that was pending in civil court against them as well as sign a legal statement from their attorney stating that I would no longer be represented by my former attorney. They sent me what I just discovered was some sort of general modification agreement and not one that is HUD oriented. The modification was originated by 'The XXXX XXXX XXXX who worked out the negotiations. My loan was modified to 2 % and the new monthly payments are more affordable and now I am able to continue to successfully meet my mortgage payments. However after I was no longer legally represented by 'ANY FIRM OR LEGAL REPRESENTATIVE ' ; three months into my trial period, the mortgage company REJECTED MY NEW MODIFICATION AND IS NOW TRYING TO FORECLOSE ON MY PROPERTY FOR THE 4TH TIME SINCE ALL OF THIS STARTED. I sought legal help AGAIN, and this time finally got help from XXXX of the HAMP agencies who work through HUD. BUT now they have told me that after finding issues with what I just went through, they could not help me either. I AM SEEKING A GOOD MORTGAGE LIGITATION ATTORNEY TO ASSIST ME WITH BEING SCAMMED OUT OF MONEY AND BEING TAKEN ADVANTAGE OF BY ALL OF THESE PROGRAMS WHO PROCLAIM THEIR HELP BUT NEVER HELP YOU ACHIEVE THE DESIRED RESULTS YOU SEEK. ALL I WANT TO DO IS TO SAVE MY HOME. I DO N'T WANT THIS TO DRAG OUT FOR ANOTHER 5 YEARS UNTIL I EITHER LOOSE MY MIND OR MY JOB AGAIN! Thus becoming a victim of 'less than qualifying income ' that will put me in the status of 'REALLY NOT BEING QUALIFIED ' for continuing to keep my home. Is this the undercover strategy being use to achieve the mortgagors primary goal? : : 'to obtain property for future profit ' ; NO MATTER WHO SUFFERS THE LOSS? PUT A FAMILY IN THE STREET FOR THE PURPOSE OF GAINING A PROFIT LATER WHEN TIME MAKE IT PROFITABLE FOR THEM TO DO SO! IS 'GREED ' THE NEW DESEASE WE NOW HAVE TO FIGHT? WHAT HAPPEND TO THE LEGAL ACTIONS OF FORFITING A CONTRACT? WHAT LAWYER CAN ARGUE THESE FACTS? PLESE CONTACT ME. I NEED LEGITIMATE LEGAL REPRESENTATION FROM A FIRM/ATTORNEY WHO IS WILLING TO SUPPORT WHAT IS RIGH UNDER THE LAW IN OFFERING ME THE LEGAL ASSISTANCE I NEED TO SECURE MY HOME FROM THESE PREDITORY LENDORS WHO BREAK CONTRACTS FOR THEIR PROFITS ' SAKE!
08/06/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 93003
Web Servicemember
I acquired a XXXX Loan in XXXX for my primary residence that XXXX modified in XXXX because it was a poor loan product, ( Neg-Am ). Myloan servicer transferred to Nationstar in XXXX XXXX and the terms of my loanmodification are not sustainable because of annual interest rate increases. Ihave been actively engaged with Nationstar since XXXX XXXX and eachapplication for a loan modification receives a different response with the samesubmitted documentation. My HUD counselor recommended a loan programcalled a FHA Short Refinance for homes with negative equity. I have called, emailed, and certifiy mailed Nationstar for XXXX-years about the FHA ShortRefinance program and Nationstar will not put in writing whether or not myNationstar supports this program. My lender is XXXX XXXX Bank, which theysupport the FHA Short Refinance Program. In my last letter received fromNationstar they assigned me my XXXX ( XXXX ) " Dedicated Loan Specialist '' which when you call their phone number, he states on his voice mail that hisname and phone number were inserted into XXXX of customers lettersby mistake and he can not help you, he proceeds to give you the XXXX customerservice phone number. Compliant:1 XXXX Nationstar fails to respond to my questions concerning FHA Short RefinanceProgram. 2 XXXX Nationstar 's Dedicated Loan Specialists '' are not real ; only on paper theyexist ; I have not received a call back from a single Nationstar Specialist. 3 ) Nationstar asks for the same documents multiple times stating they were notreceived. This has gone on for XXXX+ years when applying for loan modification. 4 ) Nationstar uses the veil of waiting XXXX days to respond to every writtenrequest I 've submitted. This technique only allows XXXX back and forthcorrespondences in XXXX days ; thus, your documents expire and new documentsmust be resubmitted starting the process all over again. ( I have saved everyletter from Nationstar ) 5 XXXX My customer service representative responded to my last request withoutreading a single page of my package of material I mailed in. His response wasopposite to documents that HUD sent to me to give to Nationstar about FHAShort Refinance Program requirements. Nationstar stated that I did not qualifybecause I had a Conventional Loan and not a FHA Loan. The FHA ShortRefinance Program states you MUST have a Conventional Loan to beeligible and not a FHA loan. Thank you for taking my complaint about Nationstar performance as athe Servicer of my home Mortgage.
01/16/2017 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • WA
  • 98023
Web Older American, Servicemember
Loan # XXXX Property : XXXX XXXX XXXX XXXX, XXXX XXXX, WA XXXX This is an addition to Complaint/Case # XXXX despite repeated payment of my Mortgage due on XX/XX/XXXX, Nationstar Mortgage returned the payment without any reason. First off, I have been hospitalized since XX/XX/XXXX, XXXX XXXX XXXX XXXX XXXX. Consequently, I am not in the US. I am in XXXX. The address of my family is the following : XXXX. XXXX, XXXX XXXX, XXXX Tel : XXXX XXXX XXXX. Now, Nationstar Mortgage has absolutely no reason to refuse the monthly payment. I am XXXX Veteran. My ONLY source of income is my VA XXXX and an allowance from the Social Security Administration. I became eligible and approved for a Permanent HAMP-Making Home Affordable Program. Consequently, the amount due/Mortgage Payment is PERMANENT for a period of six years, providing that I do not miss any payments. This is exactly what Nationstar Mortgage is trying to achieve, by refusing the monthly payment Nationstar Mortgage has made repeated attempts claiming that I have missed payments, because this will automatically cause me to lose this Permanent HAMP Program. However, the XXXX immediately sent Nationstar Mortgage Bank Statements clearly indicating that absolutely no monthly payment was missing. All payments are automatically sent on a recurring basis. Nationstar continued their extremely aggressive campaign of calling my house several times during the day and night-repeatedly, non-stop with claims of missed payment. In XX/XX/XXXX, I received an email and phone calls that my house was broken into. XXXX, I flew home. However, I XXXX had to be rushed back to the hospital. Once more, I have a permanent HAMP Loan. Nationstar Mortgage can not increase the Loan or refuse Payment. XXXX, and XXXX willing, I am hoping to be back in the US in XX/XX/XXXX/XX/XX/2017. Nationstar Mortgage has a history of repeatedly trying to force Foreclosure Proceedings, claiming that monthly payments were missing. This is the fourth time that I have filed a grievance or complaint, and they simply ignore the complaint, and after a while, they start the harassment all over again. I am XXXX Veteran, XXXX years old, very sick and unemployable. I can not afford an Attorney. Please, please help me to end this terribly nightmare. You must insist that they reply to this complaint. They have failed to reply to all of the other complaints made. This XXXX has caused serious setbacks, XXXX. If this keeps up, it will eventually XXXX. Please, XXXX help me.
07/19/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NJ
  • XXXXX
Web Servicemember
I write to ask the CFPB to sanction Nationstar Mortgage which holds the mortgage for a single family house at XXXX XXXX XXXX ; XXXX, GA XXXX. I also seek reimbursement for the cost of a survey and any code violations that I may be required to pay for not having the survey of the property that Nationstar said it had emailed to me. The account number with Nationstar is XXXX. ( NB : this account is for XXXX XXXX XXXX. One of your forced choice answers on this CFPB form distorts this information. ) Please also sanction Nationstar for unfair, deceptive and abusive practices. I was lied to and Nationstar disconnected me and refused to allow me to speak to a supervisor when I asked to a dozen or more times. A little while ago, I telephoned Nationstar Mortgage 3 different times. The first time, I was lied to. The second time, it hung up the phone. The third time, Nationstar put me on hold while it refused to allow me to speak to a supervisor. The first time I spoke to Nationstar, I was told by its representative that she would email me a copy of the property survey it had. However, she lied and did not send it. Instead she sent a copy of an old appraisal with no survey included or attached. The second time I called Nationstar, I asked to speak to a supervisor. The person I spoke to refused to transfer me to a supervisor and talked incessantly without transferring me. Eventually, the call was disconnected by Nationstar. The third time I called Nationstar, I again asked to speak to a supervisor. The representative refused to transfer me to a supervisor and also talked incessantly while refusing to transfer me to a supervisor. I hung up the phone since I called from work and it was clear that Nationstar would not allow me to speak to a supervisor. Among other things, to stall for time, Nationstar kept asking me to repeat why I wanted to speak to a supervisor. Although I answered this question in each of the 2 phone calls in which I asked for a supervisor, they then wanted to chat some more, asked more questions and generally dissembled and refused to transfer me to a supervisor. I need the survey to make timely repairs to the house. It is required to get a building permit. Please make Nationstar email me a copy of the survey as it originally said that it had. Please also sanction it for lying, wasting time, dissembling, causing unnecessary expenses, and not allowing me to speak to a supervisor when I asked repeatedly for one in two different telephone calls to it.
05/05/2018 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • FL
  • 32765
Web
I live in an area that was a federally declared disaster area because of hurricane Irma. After the hurricane, my mortgage company told me that I could defer payment of the mortgage for 3 months ( until XX/XX/XXXX ) since I was recovering from the hurricane and that the deferred payments would be placed at the back of my loan. At the end of the 3 months, when I contacted the mortgage company, they told me that the program was extended for an additional 3 months ( until XX/XX/XXXX ). In XXXX XXXX, I was told that the loan would be modified and the deferred payments would be placed at the back of the loan. I contacted the mortgage company in XXXX to find out what the process was for modification ; I was told to send in multiple documents which I did. After submitting all the required documentation, I checked the status of my modification online every day for the next month. I called on numerous occasions to inquire about the status of the modification and to inquire about the payment. I was told that they were working on the modification. I was told not to send in a payment for XXXX because it would be rolled up into the modification. In XXXX, I was told that my modification was denied because the payment would go up from approximately $ XXXX to approximately $ XXXX and that they were not allowed to modify a payment if it increased the payment. I was then told that I could get on a payment plan that would require me to pay approximately $ XXXX for 6 months which could be extended another 6 months until my account was current, but that the denial was not complete and that they were still working on the modification. I received an email notification that there was a new document on the loan and when I logged into the website, I saw that there was a modification denial letter. I called back the mortgage company to inquire about the payment plan again since the modification had been completely denied and I was told that I am not eligible for the payment plan any longer because they had sent out a demand letter for the total monies past due on the loan which is {$16000.00} within 30 days. I told that mortgage company that I do not have the money and I would not have it within 30 days. I asked what would happen if I didn't pay it in the 30 days and the mortgage company told me that they would foreclose the very next day and sell my house. I can not lose my house because I am a single mother and I am caring for my sick mother who is on XXXX. I really need help.
08/01/2017 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • CA
  • 91730
Web
I have been on time for all my payments for the last 8 years. I experienced an economic hardship in XXXX XXXX, 2017. I contacted Nationstar to inquire about payment assistance. The representative informed me that I qualified for a payment plan. My XXXX mortgage could be spread out for 3 months. She informed me that my credit would be reported as delinquent during the 3 months, but at the conclusion of the 3 months and if I was meet the terms of the payment plan, my credit would be would be reversed through a credit dispute. I decided to go with the payment plan. A month later, XXXX/XXXX/17, I was greeted with a notice on my door with a letter Nationstar asking me to call to confirm that the property was not abandoned. I later received a {$15.00} charge on my statement for a property inspection, the fee to serve the notice. I called to inquire why I was charged this fee if I was in communication with Nationstar and have set up a payment plan. The supervisor explained that the fee could not be waived and that it was part of regulations. She could do nothing about it and informed me that the representative should have informed me of the {$15.00} fee. Throughout the 3 months of the payment plan, I receive daily automated phone calls harassing me to call Nationstar because of my delinquent status. I have attempted to call them back and the representatives are always confused if I have a payment plan why I receive the calls daily, yet they still continue. In the end, I have completed my obligations for the payment plan in full on XXXX XXXX, 2017 as scheduled. I inquired the process of reversing my credit as was explained to me when I signed up for the payment plan. The supervisor said I can complete a credit dispute but there is no guarantee that it would be reversed and explained that the initial representative gave me false information. I wanted to file a complaint, but the supervisor could not tell me who was the initial representative that set up the placement plan. I would have sought other alternatives if my credit would be tarnished. I believe it is ridiculous to be charged hidden fees for the property inspection when I am in communication with the organization and there was no need to see if the home is vacant, especially when experiencing economic hardship, and especially when I am being compliant to the terms of the payment plan. In addition, the daily phone calls and emails are harassing. The information provided about the payment plan is false.
08/21/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 95843
Web
What is the complaint about? : Nationstar Mortgage XX/XX/XXXX, Response to Complaint filed with CFPB on XX/XX/XXXX. What type of problems are you having? Fraud ; Inconsistent Statements What Company is involved? Nationstar Mortgage Who are the people involved? Nationstar Mortgage Research and Response Department Nationstar Customer Relations Specialist, XXXX XXXX What happened : On XX/XX/XXXX, we received Nationstars response to our first complaint # XXXX. Nationstar was directed to remove the flood protection insurance placed on the property located XXXX XXXX XXXX, XXXX, CA XXXX. In their response, XXXX XXXX states, our records do no ( sic ) indicate that flood protection insurance has been placed on the account nor have we ever escrowed for this item. We understand that the property is not in a flood zone and we have escrow for hazard insurance and taxes. XXXX XXXX statement is in direct conflict with Nationstars XX/XX/XXXX, Research Reference # XXXX letter, which stated, A Notice of Payment Change that reflected the monthly payment increased to {$1200.00}, effectiveXX/XX/XXXX, was sent to the attorney and bankruptcy courts. In reviewing the escrow account, we confirmed that the increase in the property taxes and purchase of lender placed flood insurance coverage, effective from XX/XX/XXXX, to XX/XX/XXXX, has contribute to the increase in the monthly payment. You may also purchase insurance and provide proof of the policy to cancel the lender placed insurance as a policy you purchase would likely be less expensive. Once we receive proof of the insurance we will cancel the lender placed insurance and refund the paid premiums to the escrow account. We have had insurance on the XXXX XXXX property since XX/XX/XXXX. Our insurance is through XXXX XXXX. Since XX/XX/XXXX, Ive mailed proof on at least two occasions to Nationstar, XXXX XXXX XXXX, XXXX Ohio. My other issue with Nationstar is they are stating as of XX/XX/XXXX, the interest on the mortgage payment will adjust 1 % due to the modification agreement, house payment {$940.00}, which I completely understand. However, XXXX XXXX is stating the monthly escrow payment is {$460.00} which makes the mortgage total {$1400.00}. The monthly escrow payment amount is incorrect because they are still charging us for hazard insurance which I have been trying to have removed. I want this lender placed insurance removed ASAP and the paid premiums refunded to the escrow account as stated in their XX/XX/XXXX, letter.
10/29/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • PA
  • 15221
Web
Early XXXX I got behind on my mortgage. I spoke with a representative about the account and was offered a payment reset. In XXXX I had difficulty making the payment on-line, which would be done at no additional charge. During the same time the company was transitioning from NationStar to XXXX XXXX. I made several phone calls attempting to make the XXXX payment. Each time I was told that if I made the payment over the phone it would cost me an additional {$20.00}. I finally got a representative that would waive the fee. I 've experienced this same issue each month since XXXX. Every time I log on to the website get a message that says " Your account is not illegible for payments. '' I spend an hour to and hour and a half trying to make my payments every month. The dedicated loan XXXX XXXX XXXX is never available to take my call. I choose the phone option to speak to a representative which loops me over and over again to XXXX 's voice mail. I eventually get a hold of a representative that is willing to help. In between payments I have received numerous courtesy calls from XXXX XXXX. On each call I reviewed previous payments made as well as made inquires about the status of my payment reset. Each time I was advised that a decision had not been made on the payment reset. In XXXX I was advised that Fannie Mae had a backlog which was delaying the decision on my reset. Well in XXXX after having difficulty making my payment I spoke to XXXX representatives about the payment reset. The last woman that I spoke to advised me that my account was not illegible for the payment reset because I missed the XXXX payment. This was the first time that I had heard this in the XXXX plus calls that I have had with this company. The XXXX payment was missed because I could n't make it on line. As of today I am still unable to make my payment on line. When I attempt to make the payment over the phone tomorrow I will get the same run around that I have been getting. I also do n't understand the activity that occurred on my account in XXXX. XXXX - Unapplied Payment = {$460.00} XXXX Monthly Payment = {$460.00} XXXX Monthly Payment= {$460.00} XXXX Payment Reversal= ( {$460.00} ) XXXX Payment= {$460.00} Why so much activity in XXXX? I 'm pretty sure the XXXX payment was made on XXXX XXXX because I was unable to make the payment on line, but I do n't understand why it was n't applied. Then I made another payment that same month, but I do n't understand the payment reversal.
03/20/2018 Yes
  • Mortgage
  • Reverse mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 91710
Web
THIS APARTMENT WAS MY GRANDFATHER AND HE HAD A REVERSE MORTGAGE ON THE PROPERTY. WE CONTACTED XXXX XXXX WHEN HE DIED ( XX/XX/XXXX ), TOLD THEM WE WANTED TO KEEP THE PROPERTY AND WAS TRYING TO GET A LOAN. XXXX XXXX SOLD THE LOAN # XXXX TO XXXX AND WE HAD TO START ALL OVER. WE CONTACTED XXXX, TOLD THEM WE WANTED TO KEEP THE PROPERTY AND WAS TRYING TO GET A LOAN. WE HAD BEEN KEEPING AN OPEN LINE OF COMMUCATION WITH XXXX. THEY SAID WE NEEDED TO CONTINUE TO CALL THEM AND TELL THEM WE NEEDED AN EXTENTION. WE DID THAT. IN XX/XX/XXXX THEY FILED DOCUMENTS TO SALE THE HOUSE, EVEN THOUGH THEY KNEW WE WERE TRYING TO GET A LOAN ON THE PROPERTY. XX/XX/XXXX WE CONTACTED XXXX AND XXXX ABOUT THE AUCTION DATE AND THAT WE WANT TO BUY THE PROPERTY. THEY THEN TOLD ME WE NEED TO PUT IT IN WRITING. XXXX WROTE US A LETTER STATING THEY NEED OUR INTENT IN WRITING. THEY HAD NEVER SAID THAT AND WE TALKED AT LEAST WEEKLY. I HAVE PHONE RECORDS TO PROVE IT. XX/XX/XXXX AN APPRAISAL WAS COMPLETED. XX/XX/XXXX THE LETTER OF INTENT, APPRAISAL AND THE OTHER INFORMATION THEY REQUESTED. XX/XX/XXXX WE ALSO SENT AN APPROVEL LETTER FROM XXXX XXXX XXXX XXXX XXXX THE BALANCEOF THE LOAN WAS XXXX OR CLOSE TO THAT PRICE. OUR BANKS APPRAISAL CAME BACK WORTH XXXX. XXXX ORDERED AN APPRAISAL ON THE HOUSE XX/XX/XXXX AND IT TOOK THEM UNTI XX/XX/XXXX TO GET BACK WITH THE APPRAISAL AMOUNT. IT CAME BACK XXXX THERE IS NO WAY THAT THE APPRAISAL AMOUNTS SHOULD BE THAT DIFFERENT. I EMAIL AND CALLED XXXX XXXX SERVERAL TIMES AND ASKED HER FOR THE APPRAISAL I received the appraisal. today XX/XX/XXXX and I noticed it stated that all united appraised as {$120.00} How can that be when one unit is gutted. The roof is leaking and the appraisal states that the roof is fine. How is that so? I feel like we are not being treated fairly. XX/XX/XXXX XXXX EMAIL ME BACK AND SAID, Attached is a copy of the appraisal. Please be advised that we will not be accepting any customers appraisal. We will continue to use our appraisal, Do you still want to continue with the short sale? I DONT UNDERSTAND WHY SHE SAID SHORT SALE WE ARE TRYING TO GET THE LOAN. THE HOUSE IS SUPPOSE TO BE AUCTIONED ON XX/XX/XXXX OR XX/XX/XXXX THAT DOS NOT GIVE US ENOUGH TIME!!!!!! I received the appraisal today XX/XX/XXXX and I noticed it stated that all united appraised as {$120.00} How can that be when one unit is gutted. The roof is leaking and the appraisal states that the roof is fine. How is that so? I feel like we are not being treated fairly.
05/17/2017 Yes
  • Mortgage
  • Other type of mortgage
  • Closing on a mortgage
  • CA
  • 95070
Web
Nationstar Mortgage LLC is attempting to sell my home in a foreclosure trustee sale on XXXX XXXX 2017 and steal my home when neither they or the foreclosure trustee have any standing to do so. i : repeatedly offered to pay them in full if they can simply validate the amount of the alleged debt as FDCPA rquires them to do. They do not, since they have fabricated papers to make it look like i : owe some alleged debt to them. In either case : This is a 28 U.S. Code 1343, now that CFPB, President Trump, US Supreme Court, US Marshalls Director XXXX , Government Accountability Office Director XXXX XXXX , Sheriff XXXX XXXX are notified of the crimes against me and are required to act. YOU ARE SERVED, AND ARE NOW LIABLE TO ME. Today, XXXX XXXX , 2017 i : ha ve sent to President Trump [ Delivery via U.S.P.S. Fir st Class Certified Mail Article Number : XXXX XXXX XXXX XXXX XXXX ] , to U S Supreme Cou rt [ Deli very via U.S.P.S. First Class Certified Mail Article Number : XXXX XXXX XXXX XXXX XXXX ], US Marshalls Director XXXX [ Delivery via U.S.P.S. First Class Certified Mail Article Number : XXXX XXXX XXXX XXXX XXXX ] , to Government Accountability Office Director XXXX XXXX XXXX [ Delivery via U.S.P.S. First Class Certified Mail Article Number : XXXX XXXX XXXX XXXX XXXX ] , to Sheriff XXXX XXXX [ D elivery via U.S.P.S. First Class Certified Mail Article Number : XXXX XXXX XXXX XXXX XXXX ], the following instruments among others : 1. Warrant for arrests, XXXX of such warrant for arrests and indictment of the President of foreclosure trustee XXXX XXXX XXXX and the President of Nationstar Mortgage LLC XXXX XXXX are first and second attachments. 2. DEFAULTED BILL TO NATIONSTAR MORTGAG E LLC [ and its Co Parties Agent ( s ) Principle ( s ) ] for {>= $1,000,000} is the third attachment. 3. I ndorsed copies filed in court of ad subjiciendum which is an extraordinary remedy, attacking the legality as Unconstitutional is the fourth attachment. 4. Indorsed copies filed in court of my firing of civil servants, judges, attorneys are the fifth attachme nt. i : do expect my remedy as an American who has been wronged by a group of criminals dressed as attorneys, debt collectors among others. Feel free to call or email me with any questions that you may have. All rights reserved waive none i : a man, XXXX : XXXX
11/01/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • RI
  • 02910
Web
Our mortgage was transferred from XXXX to Nationstar Mortgage effective XX/XX/2016. Prior to it being transferred we paid our XX/XX/XXXX bill like usual with XXXX. While setting up our online account with Nationstar we noticed our bank account information transferred over automatically and in turn our auto debit settings transferred over as well. The only issue appeared to be that it was going to skip the XX/XX/XXXX payment, take effect XX/XX/XXXX, and that we would have to manually pay the XX/XX/XXXX bill online. So I went ahead and did just that on XX/XX/XXXX, with 6 days left in the grace period. It was debited from our account on XX/XX/XXXX We then woke up on XX/XX/XXXX and noticed that Nationstar attempted to withdraw an additional full {$1100.00} mortgage payment from our account which resulted in a {$40.00} NSF fee from our bank, XXXX. We were confused as to why, but saw that the bill was payed so we ignored it. A week goes by and they again attempted to withdraw another {$1100.00} from us resulting in another {$40.00} NSF fee from our bank. I then called their customer service and spoke to someone that was the equivalent to speaking to a brick wall. She could not follow what I was saying and kept repeating the same thing like she was just reading off a script and did not have a mind of her own. After XXXX minutes of not getting anywhere with her I asked for a supervisor and was transferred to someone that, after having to repeat my issue a few more times, finally somewhat understood what I was saying. She conducted a few minutes of research and then finally assured me that I was all set and that it appeared to be a computer issue on their end. I contacted XXXX and they more than happily refunded the XXXX NSF fees. We then all went on our merry way thinking everything was rectified. Fast forward to today, XX/XX/XXXX I get a call from a rep at Nationstar saying we STILL OWED OUR XX/XX/XXXX MORTGAGE PAYMENT. I explained what had happened XXXX weeks ago and somehow they magically found that it was in fact payed and that the issue was XXXX had n't sent over the payment from XX/XX/XXXX. I do not understand at all how these issue keep occurring. I do not understand how their computer system can make this many mistakes. I do not know if someone is doing something maliciously or criminally, or if they are just incompetent. What I do know is that we will be searching for a new mortgage company and if there is XXXX more issue we will be moving.
10/25/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • ME
  • 043XX
Web
I am requesting your agency 's assistance concerning the actions of my mortgage loan servicer, Nationstar Mortgage ( " Nationstar '' ). On XX/XX/2016 I logged into my Nationstar online account to pay my mortgage, as I have done so since the company began servicing my loan. I noticed the company 's website had changed since I made my last payment in XX/XX/XXXX. When I brought up the Payment Overview screen, I noticed a charge of {$520.00} in fees. I checked several of my past monthly online statements and noticed the company charged a late fee in the amount of {$57.00} each and every month. Prior to XX/XX/XXXX the Payment Overview screen showed the following categories : Payment Amount, Transaction fee ( {$9.00} ), Additional Escrow and Additional Principal. While I ca n't access the old payment screen, I did locate a payment confirmation email that includes the aforementioned categories. At the company 's encouragement I switched to paperless statements shortly after Nationstar modified my loan and I paid my mortgage within 30 days of the due date. When I made my prior monthly payments, I assumed that all charges were included on the Payment Overview screen and therefore did not access the online statements every month. I have attached copies of the Payment Overview screen, online statements for the last three months, the Payment Activity screen, a payment confirmation email from XX/XX/2016 and a payment confirmation email for XX/XX/2016 for reference. After making my payment I called Nationstar and spoke with XXXX. I told her that it is not fair to charge a customer fees or any other charges due ( including those accumulated in prior periods ) without showing them in the current Payment Overview screen. XXXX said it is the customer 's responsibility to review all documents " made available and include them in the payment. '' I asked XXXX why the company was able to list transaction fees, but did not list any other fees on that same screen until it discontinued the transaction fee this month. XXXX said she would not waive any of the late fees. I then spoke with XXXX 's supervisor, XXXX XXXX. XXXX XXXX said the company informed me of the late fees in the " note. '' I have attached a copy of the loan modification documents from XXXX XXXX XXXX ( the prior servicer of the loan ) and Nationstar. Nowhere does it reference late fees nor a dollar value for said fees. XXXX XXXX became curt with me and said " I 'm not going to argue with you. ''
04/12/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • AZ
  • 85207
Web Older American, Servicemember
I was in a XXXX XXXX Bankruptcy which just discharged in XX/XX/XXXX. I was notified that there was a delinquent balance on my loan and I asked for a summary of payments, 15 days later I asked again before it was finally sent. I was never notified of the supposed delinquency from XX/XX/XXXX, nor was my bankruptcy attorney.In fact on XXXX/XXXX/XXXX I called in to make my payment and was given a payment amount of {$1000.00} which was represented as the total amount due.I realize the XX/XX/XXXX payment was late but it was paid prior to a 30 day late and it was paid in the amount quoted to me by the lender 's representative. I was also notified in a separate conversation in XX/XX/XXXX with the bankrupcy dept, that I did not make a payment in XXXX of XXXX which is impossible. When I finally receive the accounting of all the payments, it shows a XXXX XXXX payment which was put in to suspense as was the XX/XX/XXXX and XX/XX/XXXX payments. Again I was never notified of any of this and when I became aware I did immediately pay the balance due with assurances that there would be no negative reporting. I have paid the outstanding amounts to avoid a late reporting on my credit while this was being investigated. I contacted the lender 3 separate times and was assured that I would not have a derogatory reporting as I am in the process of working on refinance out of this 10 year IO in which my payment just increased {$400.00} I pulled a credit report on XX/XX/XXXX and there is in fact a late reporting as of XXXX XXXX. I spent 35 minutes on the phone so far with a customer service rep trying to get this corrected. They acknowledge the reporting however they have required me to provide a credit report showing it. This will take weeks from when they receive it and I 'm sure they have records of what they reported so why require me to provide information on what they reported? When I asked to be transferred to a supervisor I was put on hold and 58 minutes later. was connected to a supervisor who found the payments I have made but is still requiring that I provide documentation for erroneous information that they have on file since they are the ones who reported it. This is a blatant disregard of federal bankruptcy law and a blatant lie to me as a customer. My attorney should have been notified of the increased payment if not me, the payments should not have been arbitrarily suspended and the lender 's bankruptcy department should have been fully aware of this.
07/31/2018 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • TX
  • 76063
Web
In XX/XX/XXXX I knew that the we wouldn't have XXXX 's mortgage payment because we were evicting the tenants. I contacted Mr. Cooper in XXXX to let them know and begin working on the loan modification process. Since XXXX I have uploaded and emailed over 40 times to get them the required documents. They have lost several, allowed others to expire, and ignored several. We have spoken with numerous supervisors that promise to help but afterwards we are never able to reach them again. People call us to tell us we are missing documents and when I tell them I resent said document they suddenly are able to find it. I have emailed XXXX XXXX ( she uploaded documents for me on XX/XX/XXXX ). I spoke on the phone with XXXX XXXX ( supervisor ) on XX/XX/XXXX and we emailed back and forth the things he said they still needed from me. I sent those forms to him on the XXXX. He promised to help, call me back, and respond to my emails, but I never heard back from him. On XX/XX/XXXX I emailed him requesting an update on the loan modification and I didn't get a response. On XX/XX/XXXX is when we spoke with XXXX XXXX and he told us " this will be the biggest headache of your lives and at the end of the day they are still going to take your house ''. Nonetheless, we continued to send forms in and I tried to reach out to XXXX XXXX again and to XXXX XXXX ( my personal loan specialist ). XX/XX/XXXX I spoke to XXXX XXXX ( another supervisor that promised to help but didn't ) and I emailed her forms to upload. I had to email to request uploads because their website can't upload documents that are " too large '' .On XX/XX/XXXX I spoke to and emailed documents to XXXX XXXX ( another supervisor that didn't help ). I was sent a response email stating to call Mr. Cooper for any questions or concerns. I emailed forms to XXXX on the following dates XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and today XX/XX/XXXX. This is not counting the forms I was able to upload myself via their website. This company is so disorganized. They are liars and scammers and they play with peoples emotions hoping that we will get tired and give up. We have been trying for months to resolve this issue and they are not doing their part. In the meantime my account if accumulating outrageous late fees and penalties and this is destroying my credit. We have since gotten new tenants and they are harassing them with visits and mail about foreclosure.
01/30/2017 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CA
  • 95648
Web
For three years we have made numerous requests for monthly mortgage statements in order to keep track of our account. It seems only right to have this information so we can verify that Nationstar, our loan Servicer is treating us fairly and equitably but they have never complied. A few days ago our fear of being a victim of a mortgage servicing fiasco has materialized when we received an Annual Escrow Account Disclosure Statement showing a escrow reserve shortage of {$5100.00} from our loan servicer. Immediately after receiving the aforementioned disclosure, my wife placed a call to Nationstar and spoke to XXXX, a customer service agent and asked why Nationstar is claiming we have a escrow account shortage. XXXX was unable to answer the question so my wife then asked her for a record of our complete payment history since Nationstar took over the servicing of our account three years ago. XXXX was kind enough to e-mail us a computer printout of our payment history which is attached to this complaint. Inexplicably, the printout does not include a running balance for our escrow impounds however, it does show the running declining principal balance which is significantly skewed in Nationstar 's favor due to their not having applied a substantial portion of the payments they received from us to the principal balance and or escrow impound despite the payments amounts being confirmed the in the attached Nationstar Loan History Transaction Report. Upon review, this printout clearly and unambiguously reveals that Nationstar has systematically received our payments but has not credited our account in the monthly amount of {$240.00} which we have made in addition to our regular monthly payment for the last three years. Instead they have labeled these payments as " PMT-MISC '' and given no indication whatsoever as to the disposition of where the funds went. Additionally, Nationstar has not credited to our account the full amount of our regular monthly mortgage payments we have made in the amount of XXXX each and every month since XX/XX/2014. Instead, Nationstar is crediting us only {$2700.00} calling it a " MISC ADJUSTMENT '' which is a shortage of {$110.00} that was not credited to my account every single month since XX/XX/2014. Effectively, between the two regular monthly payments we make to Nationstar they have shorted us {$360.00} every single month for the last three years totaling {$13000.00} that has not been applied to my mortgage account.
01/10/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NV
  • 89101
Web
I am filling a complaint with our mortgage company on a residential investment property that we purchase in XXXX, the name of our mortgage company is Mr. Cooper Mortgage, and in wish a few months ago had a name change, from Nationstar MortgageXXXX XXXX To, Mr. Cooper Mortgage. The problem is that Mr. Cooper Mortgage ( Nationstar Mortgage ) have refused to comply with the court order from our chapter XXXX bankruptcy that was filed on XXXX XXXX, it was confirmed on XXXX/XXXX/XXXX, it was Discharged on XXXX/XXXX/XXXX, and it was closed on XXXX/XXXX/XXXX. The court order for Nationstar Mortgage was confirmed at XXXX at 5.25 % interest rate for a amortized 30 year loan with the first payment beginning on, XXXX/XXXX/XXXX. Prior to our Bankruptcy being close and the reason our case took an extra year to close was because on XXXX/XXXX/XXXX Nationstar Mortgage sent us a preliminary notice of foreclosure stating that we were {$9100.00} in default, with an unpaid balance of, {$150000.00}, we filed sanctions against Nationstar Mortgage for failing to comply with the court confirmation order, and to properly apply our mortgage payments to the loan. On XXXX/XXXX/XXXX we filed sanctions against Nationstar Mortgage, on XXXX/XXXX/XXXX we reached, and signed a Settlement Agreement with Nationstar Mortgage, moreover Nationstar Mortgage paid out {$7000.00} toward our attorney fees, and we paid our mortgage co. ( Nationstar Mortgage ) {$3000.00} to bring our mortgage loan current. On XXXX/XXXX/XXXX the sanctions were dismissed because both parties had resolved our issues according to the Settlement Agreement. Soon afterwards our bankruptcy case was finally closed on XXXX/XXXX/XXXX. From the date we closed our BK case till now XXXX/XXXX/XXXX Nationstar Mortgage, same as Mr. Cooper Mortgage has not corrected our mortgage loan, they have not send us any mortgage monthly statements, Mr. Cooper mortgage ( Nationstar mortgage ) has refused to comply with the court order, and our Settlement Agreement. I have contacted their customer service call center, and bankruptcy lost mitigation department every month, and several months every week, and twice per month in trying to get this mortgage company to get their accounting corrected. For the past 3 months they claim that it is in review for the cramp down, and settlement agreement, but they have had over 15 months since our BK was closed to correct our loan accounting, and to send us a monthly mortgage statement.
03/23/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • TX
  • 77545
Web Older American
I WAS ON A PAYMENT PLAN WITH THE MORTGAGE COMPANY AND WHEN I CALLED TO MAKE MY PAYMENT IN XX/XX/XXXXAND WAS TOLD THAT I DIDNT HAVE TO MAKE THAT PAYMENT BECAUSE BECAUSE THEY WERE GIVING ALL THERE CUSTOMERS 3 6 ARE 12 MONTHS DISASTER FORBEARANCE DUE TO HURRICANE HARVEY. I WAS GIVEN A 6 MONTH FORBEARANCE WITH NO PAYMENT, BUT INFORMED THEM THAT I WOULD PAY XXXX A MONTH INSTEAD OF NOTHING. I WAS TOLD THAT AFTER THE FORBEARANCE THAT I WOLD RESUME THE REGULAR REPAYMENT PLAN ARE THE WOULD EXTEND THE FOREBEARANCE AN ADDITIONAL 6 MONTHS. AT THE END OF THE FOREBEARANCE I CALLED TO MAKE THE PAYMENT AND INQUIRED WHEN WOULD I RESUME THE REPAYMENT PLAN ARE IF THEY WERE GOING TO EXTEND THE FOREBEARAC E. I WAS INFORMED AT THAT TIME THAT NONE OF THAT WOULD HAPPEN, I HAD TO BRING THE LOAN CURRENT, ENTER INTO A NEW REPAYMENT PLAN THAT WOULD DOUBLE ARE BE FORECLOSED ON. I THEN INFORMED THEM OF WHAT I WAS TOLD AND WAS TOLD THAT WHEN THE FOREBEARANCE WAS GIVEN THE INVESTOR DIDNT KNOW WHAT THEY WERE DOING AND THAT THERE WAS NOTHING I COULD DO. I WAS THEN TOLD THEY WOULD GIVE ME A FLEX MODIFICATION, WAS CALLED ON XX/XX/XXXX AND WAS TOLD THE MOD WAS APPROVED AND I WOULD RECEIVE PAPERS IN THE MAIL. ON XX/XX/XXXX I RECEIVED AN EMAIL SAYING THE MOD WAS DENIED. I THEN NOTIFIED THE LENDER ONXX/XX/XXXXAND WAS TOLD THEY DIDN'T KNOW WHAT I WAS TALKING ABOUT AND THAT IT WAS A FRAUDAUNT CALL. I AM SO CONFUSED, BECAUSE THE CALL DID COME FROM THEM AND I CALLED THEM BACK ON THE SAME NUMBER THEY CALLED ME FROM. THEY FINALLY SAID THEY CALLED ME, BUT SPOKE WITH AN ANSWERING MACHINE. NO, YOU SPOKE WITH ME. I WAS THEN CALLED BY ANOTHER REP AND WAS TOLD THEY HAD USED THE WRONG APPRAISED VALUE TO DO THE MOD AND THEY HAD COME UP WITH ANOTHER VALUE, BUT I HAD TO PAY XXXX FOR AN APPRAISAL TO GET THAT OTHER VALUE, BUT WAS TOLD THEY MAYNOT USE THAT VALUE. WHY TELL ME THAT THEN. I WAS THEN TOLD THEY WOULD SEND A NEW MODIFICATION PACKGAGE OUT FOR ME TO FILL OUT TO DO A DIFFERENT TYPE OF MOD AND AS OF TODAY XX/XX/XXXX I STILL HAVE NOT RECEIVED IT. REACHED OUT TO THE LENDER AGAIN INREGARDS TO THE MOD PACKGAGE AND WAS TOLD BY A REP THAT WAS NOT AN OPTION FOR ME. REACHED OUT TO FREDDIE MAC THE INVESTOR AND WQAS TOLD THEY WOULD REACH OUT TO THE SERVICER TO GET ME A PACKGAGE OUT. THESE PEOPLE ARE SO RUDE AND NOONE KNOWS WHAT THEY ARE DOING AND EACH STORY IS DIFFERENT. PLEASE HELP ME, I DONT WANT TO LOSE MY HOME, ALL I NEED IS ASSISTANCE FROM THEM TO MODIFY MY LOAN AS PROMISED IN THE BEGINNING
06/20/2016 Yes
  • Debt collection
  • Mortgage
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TX
  • 75052
Web
On XXXX XXXX, XXXX, XXXX agent foreclosed on my house. After the completed foreclosure sale, the substitute trustee executed a trustee 's deed to the XXXX XXXX XXXX XXXX XXXX. XXXX filed an eviction suit and was awarded Judgment of Possession. On XXXX XXXX, XXXX, I filed a lawsuit to stop a post-foreclosure wrongful eviction. This lawsuit XXXX is currently pending in the XXXX XXXX XXXX XXXX XXXX because the Defendants ( XXXX and XXXX XXXX XXXX ) was granted leave to file an answer to the complaint more than two years late. On XXXX XXXX, XXXX, XXXX XXXX XXXX and XXXX filed a late answer to the lawsuit and included the following affirmative defense : XXXX. Should Plaintiff be awarded any damages, Defendants are entitled to offset and recoupment in the amount the funds due and owing at the time of the foreclosure sale plus reasonable market value rent from the date of foreclosure until the service release of the loan to non-party Nationstar Mortgage , LLC. As per the aforementioned defense, Nationstar 's predecessor, XXXX XXXX XXXX, is asking for rent after the foreclosure sale on XXXX XXXX, XXXX in their answer. However, Nationstar contends I owe them more than {$110000.00} for the same loan their predecessor foreclosed on. I have not executed any loan agreements to XXXX XXXX XXXX or Nationtstar since the foreclosure sale on XXXX XXXX, XXXX. Nationstar is reporting this fraudulent, incorrect, and false information to a third party, the credit bureaus XXXX XXXX XXXX XXXX is claiming the house was foreclosed and they are seeking rent post foreclosure. Nationstar is claiming I contractually owe them from XXXX XXXX. To add on, Nationstar is reporting to XXXX that the loan is a contested foreclosure. Nationstar is reporting contradictory and false information to XXXX the credit bureaus, and me. Nationstar has not been able to validate their debt collection activity. XXXX XXXX XXXX and Nationstar are colluding and harassing me to collect a loan that was satisfied from foreclosure proceeds four years ago. I will be filing this complaint with the XXXX, XXXX XXXX XXXX XXXX ; since my loan was XXXX insured loan. I 've included the following documents to substantiate my claims : 1. The Defendants ' Late Answer excerpts XXXX XXXX. XXXX ) 2. The most recent docket entry of the pending lawsuit, XXXX. XXXX ; Order Continuing Stay dated XXXX XXXX, XXXX These are records that are documented in the Federal Court that are undisputed.
05/22/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 95603
Web
XXXX XXXX has a sale date on her home set for XX/XX/2015. A completed thorough investigation on the above mentioned client/ borrowers ' property with regards to requesting the true identity of the " Beneficiary '' and the true " Party of Interest '' has been done.The comprehensive title report " Chain of Title '' and/or " Foreclosure Validation '' show the following error ( s ) have occurred during the foreclosure process.The comprehensive title report " Chain of Title '' and/or " Foreclosure Validation '' show the following error ( s ) have occurred during the foreclosure process.Cal. Civ. Code 2923.5 states a notice of default recorded pursuant to Section 2924 shall include a declaration that the mortgage servicer has contacted the borrower, hast tried with due diligence to contact the borrower as required. The notice of default, document number XXXX, is invalid as the servicer did not contact the borrower in person or by telephone in order to assess the borrower 's financial situation and explore options for the borrower to avoid foreclosure. The notice of default, document number XXXX, is invalid as it had passed the 90 days before issuing the notice of trustee sale ( document number XXXX ). Furthermore, XXXX XXXX has reached out to Nationstar on numerous occasions for assistance. The inability of Nationstar to receive a simple facsimile, email, or simply maintain a file is inexcusable. Most recently, our office has repeatedly sent in information to Nationstar and they claim they did not receive the documents. By unreasonably and unnecessarily delaying the assistance request, XXXX XXXX continues to get farther and farther behind on her mortgage payments. Practically speaking, it can only be inferred that Nationstar has pushed XXXX XXXX farther into delinquency and foreclosure. The events described above are just a sample of the practices that are taking place at Nationstar. Nationstar appears to be more interested in foreclosing on homes and fire selling them at auction to make a profit. It appears that Nationstars lack of participation in following CA. Civ. Codes indicate a preference to profit directly from her hardships. XXXX XXXX is XXXX and it is apparent that Nationstar has discriminated against XXXX XXXX by refusing to review her file for assistance to retain her home. At this time we are requesting that the sale date be postponed, or Nationstar and XXXX XXXX XXXX XXXX will be named as defendants District Court Complaint.
05/31/2017 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • NJ
  • 07501
Web
First. Nationstar is in the ACT of Dual-tracking, I attached the foreclosure petition by Nationstar attorneys. Currently nationstar has a complete modification pending, in fact I appeal their wrongful denial on XX/XX/XXXX and attached. I received no written response from nationstar but they received my appeal by fax email and mail. Attached is proof of the foreclosure petition filed and served and concluding nationstar in the ACT of wrong doing by Dual-Tracking ( Filing a foreclosure complaint while pending modification review ) I have always had a pending application with nationstar. See attached proof!

This is my 2nd complaint against Nationstar, I have been getting wrongfully denied HAMP FHA Partial claim/combo since early XXXX . Just denial letter after denial, I attached my most recent appeal with proof from FHA mortgagee letter XX/XX/XXXX and supplemental directive XXXX .

My complaints involve Numb er 1 Dual-tracking and number 2 wrongful FHA HAMP PARTIAL CLAIM COMBO DENIAL. IN FACT, NATIONSTAR HAS N'T REVIEW ME EVER FOR A PARTIAL WITH ALL THEIR DENIALS SINCE EARLY XXXX . THIS IS HRRIBLE, I AM BEING DISCRIMINATED AND NOW THE LENDER IS DUAL-TRACKING TRYING TO ILLEGALLY FORECLOSE.

XXXX FYI ATTACHED IS THE PROOF OF THE FORECLOSURE PETITION I WAS SERVED WITH A FEW DAYS AGO BY NATIONSTAR, IT PROVES THAT NATIONSTAR IS DUAL-TRACKING, SEE ATTACHED MY APPEAL SENT AND DATED XX/XX/XXXX CURRENTLY UNDER REVIEW WITH NATIONSTAR. THERE SHOULD NOT BE A FORECLOSURE PETITION BECAUSE I AM IN THE MIDDLE OF A LOAN MODIFICATION REVIEW AND DISPUTE. PLEASE PROVIDE CONSUMER PROTECTION DUE TO NATIONSTAR AND THEIR ATTORNEYS FRAUDELENTLY TRYING OBTAIN JUDGEMENT OT FORECLOSURE WHILE PENDING MODIFICATION REVIEW.

AGAIN, THERE SHOULD BE NO LEGAL ACTION STARTED BY NATIONSTAR CONSIDERING THE # 1 WRONGFUL DENIAL AND MOST IMPORTANTLY MY MORTGAGE ASSISTANCE APPLICATION IN REVIEW AND APPEAL IN DISPUTE WITH THE DENIALS. NATIONSTAR IS PURPOSELY DENYING ME ASSISTANCE AND SINCE XX/XX/XXXX PER ATTACHED XXXX , I AM ELIGIBLE FOR FHA HAMP PARTIAL CLAIM AND COMBO. AND THE BACK END RATIO DEBT TO INCOME OF 55 % WAS ELIMINATED SO HOMEOWNERS COULD QUALIFY EASIER FOR FHA HAMP PARTIAL CLAIM.

FINALLLY, THE DENIAL SINCE EARLY XXXX BY NATIONSTAR ARE FRAUD ACCORDING TO FHA MORTGAGEE LETTER XXXX , IN WHICH NATIONSTAR IS A PARTICIPATE. ALSO TAKE INTEREST TO BORROWER SOLICITATION IN WHICH NATIONSTAR IS IN VIOLATION AGAIN!!!

12/21/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NC
  • 28348
Web Older American
My mortgage was purchased by Nationstar Mortgage, XXXX, XXXX. shortly after I lost my job and was unemployed for 7 months without an income, I missed a payment and had to make my payment on the XXXX instead of the XXXX of the month as that is when my wife was paid. I gave Nationstar this information, however they did not care or work with me at all and continued to charge me excessive fees, interest etc. I now make my payments on the 1st of the month and am re-employed, I now also pay escrow on my mortgage as this was mandated by the company because I was behind, even thought I always paid my insurance and taxes, they changed my payment without my knowledge to a larger amount, they said they notified me, however I received no such notice, now according to them I am even further behind, I have been making payments of {$940.00} the XXXX of each monthly, but my principle balance never goes down and every penny goes to escrow, charges fees, interest, inspections, etc. I paid {$1200.00} on the XXXX of XXXX 2016 and {$1000.00} went to the to fees and charges. In the past I applied for a Homes loan re-modification offered by Nationstar after providing them a wealth of information they required, they denied my request, I have spoken to many of their representatives, which are all from some foreign country, I get absolutely no help or resolution of any kind. They continue to send individuals to my home to take pictures of my house, even though I make a {$940.00} payment each month. I get constant collection calls, and threatening letters. I have investigated Nationstar on the XXXX. XXXX and they have over XXXX complaints related to the same issues I am writing about. At this point I feel that Nationstar iis a very dishonest company, they have no intention of helping in anyway, in just 6 months I have paid over {$4500.00} in interest and fees with less than {$300.00} actually going toward the loan. To me this a predatory company stealing money from myself and it 's customers. I want to know how this company is allowed to continue these practices, I want a resolution to this problem immediately from Nationstar Mortgage, and I fully intend to file a complaint with the XXXX, as well as with the XXXX of the State of XXXX, I want Nationstar Mortgage to know I am not leaving my house and as long as I make a timely payment each month they can not make me leave my house, I am going to do everything legally possible to stop these unethical practices!
06/28/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 336XX
Web
1. XXXX, AS TRUSTEE FOR THE SPECIALTY UNDERWRITING AND RESIDENTIAL FINANCE TRUST MORTGAGE LOAN ASSET-BACKED CERTIFICATES SERIES XXXX filed its foreclosure action on XXXX XXXX, XXXX. 2. A Final Judgment of Foreclosure was entered by the trial court on XXXX XXXX, XXXX. 3. The Final Judgment of Foreclosure scheduled a mortgage foreclosure sale date for XXXX XXXX, XXXX. 4. The Plaintiff and the Defendant, XXXX, entered into a Stipulation Agreement which was ratified and adopted by the Court on XXXX XXXX, XXXX. Pursuant to the Stipulation Agreement, the foreclosure sale was cancelled. 5. Defendant, XXXX, filed for relief under Chapter XXXX of the United States Bankruptcy Code on XXXX XXXX, XXXX, Case No. XXXX. Defendant, XXXX, made a number of payments to the Plaintiff on the subject mortgage during the pendency of her Chapter XXXX Bankruptcy Case. 6. Case No. XXXX was dismissed on XXXX XXXX, XXXX. 7. Defendant, XXXX, filed a second Chapter XXXX Bankruptcy Case on XXXX XXXX, XXXX, Case No. XXXX. Defendant, XXXX, made a series of payments to the Plaintiff on the subject property during the pendency of her second Chapter XXXX Bankruptcy Case. 8. Defendant, XXXX, second Chapter XXXX Bankruptcy Case was dismissed on XXXX XXXX, XXXX. 9. Defendant, XXXX, filed her third Chapter XXXX Bankruptcy Case on XXXX XXXX, XXXX, Case No. XXXX. 10. During the pendency of her third Chapter XXXX Bankruptcy Case, Defendant, XXXX, sought modification of the mortgage that is the subject of this mortgage foreclosure action. 11. On XXXX XXXX, XXXX, the Honorable XXXX, United States Bankruptcy Judge entered an Order Approving Second Amended Mortgage Modification. 12. The Bankruptcy Court 's Order Approving Second Amended Mortgage Modification effectively ratified the Mortgage Modification Agreement between the parties resulting in a new mortgage obligation and agreement. XXXX 13. Plaintiff has scheduled a foreclosure sale date of XXXX XXXX, XXXX. 14. The Court scheduled and conducted an evidentiary hearing to determine whether to cancel the scheduled foreclosure sale based upon compliance with the mortgage modification and whether to dismiss the case. 15. The evidence and testimony presented at the evidentiary hearing clearly established that the borrower had complied with the payment terms of the modification agreement and that the servicer was refusing to honor the modification agreement because a signed copy was never returned to the servicer.
09/23/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • IL
  • 62002
Web
I wired a payment of {$58000.00} to Nationstar Mortgage on XXXX XXXX, 2016 at XXXX this payment was not applied. My first attempt to correct this error was a phone call to XXXX Nationstar Mortgage customer service line on XXXX/XXXX/16 @ XXXX this phone call was received by a customer service agent, XXXX at ext. XXXX which lasted 16 min., 28 sec. XXXX acknowledged the mistake of the payment not being applied to the correct account and that this would be corrected and taken care of within 3 business days. There was a Collection call from Nationstar Mortgage to the borrower on XXXX XXXX, 2016 which prompted the borrower to call and alert me that the error had not been corrected. I immediately called Nationstar to check on the status and spoke to a customer service agent XXXX at ext. XXXX which lasted 37 min., 41 sec. Per XXXX, XXXX did nothing to rectify the error but she would send to the appropriate division and the error would be taken care of in 3 business days. I called Nationstar Mortgage 3 days later on XXXX XXXX @ XXXX and spoke to XXXX at ext. XXXX she told me that the error was not corrected which prompted me to speak to a manager. I was transferred to XXXX XXXX at ext. XXXX. Per XXXX, he sees the error and will correct within 5 business days. I called and left a message on XXXX voice mail XXXX XXXX @ XXXX no return call so I called to leave another message on XXXX voice mail XXXX XXXX @ XXXX but I was disconnected during the transfer. I called back and left a 2nd voice mail for XXXX on XXXX XXXX @ XXXX No return call so I called and left a 3rd message for XXXX on XXXX XXXX @ XXXX I received a return call from XXXX on XXXX XXXX @ XXXX this phone call lasted 12 min., 4 sec. Per XXXX, the error is being corrected but some of the funds are " missing. '' I told him that I have a wire confirmation of the amount received by Nationstar and if funds were " missing '' then it was Nationstar 's responsibility to find the funds but in the meantime the payoff should be applied to the borrowers account so it shows paid in full. I also told XXXX that I would file a complaint with the CFPB if this was n't rectified immediately. XXXX XXXX, 2016 the borrower came in to my office with a final notice to obtain insurance and a mortgage statement showing the error still has not been corrected and that Nationstar is going to force place hazard insurance on this mortgage loan. The statement shows that there is still a balance of {$2600.00}.
10/11/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 34691
Web
I had previously contacted you when my mortgage company, XXXX, was dragging their XXXX concerning my mortgage modification. Since then they have finally got the papers needed to me and finished the modification. Now they have sold my mortgage to Nationstar and I have been informed that I have an escrow shortage so my payment will shoot up to {$1100.00} a month. ( NOTE : I received a letter after starting this that states it will be {$1500.00} a month ) My concern here is that when XXXX did the modification to a 40-year term, they also financed an extra {$3000.00} into the escrow so it would not be short. Now Nationstar is telling me the escrow is short and I should look into a short sale, died-in-lieu, or loan modification. Before I ran into problems I was on time with my mortgage, then XX/XX/XXXX I got divorced and XXXX stated the only way they would remove my ex-wife off the mortgage was to refinance me for 30 more years ( I already had 10 years in on the original mortgage. Then XX/XX/XXXX got behind while my new wife was in school, so then I talked to XXXX. All said and done, they modified me for 40 years at {$980.00} a month. I paid 1 month and the loan was sold and now it is {$1500.00} a month. This, mind you is on a {$66000.00} mortgage note. And to make matters worse my AC stopped working. Had a service come look and the entire unit has mold in it. I have a XXXX and my wife has XXXX. We are living in an unsafe home for both of us, nowhere to go. How is it that these mortgage companies can get away with all this? I am being forced from my home. I have no money, I do not live extravagantly, have a truck that has 18 months before it is paid off. I have said I am not one of those people that stays in a home as long as I can without paying ( you hear horror stories all the time ) but what XXXX has done to me, is forcing me to do just that. Do I save and fix AC, do I save and try to move to a rental? We are clean responsible people, but I have XXXX great dog, XXXX cute cats and a XXXX step-son, so my options are limited. Very limited. So I ask you, where is the assistance that you hear about that has helped so many others, others that have taken advantage and not paid mortgage payments for a long period of time but were able to refinance to a reasonable payment and a principle reduction? I have nowhere to go, no idea what to do. I have been beaten down for the last time. Any help will be greatly appreciated.
07/29/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 92057
Web
I originally was offered a DOJ principal reduction modification via XXXX XXXX XXXX. Once it transferred to Nationstar, the modification process took over 2 years, and thankfully I was granted a modification. I accepted the trial payments, however when I was advised that I was going to have payments increase over time and also a balloon payment of o $ XXXX, I was not sure what to do. I waited for the actual approval, which I turned in so as not to lose the home to foreclosure. I revisited and modification, and I realize it is just going to be too much for us and I wanted to proceed with a HAFA short sale. I was denied the HAFA because apparently there was a foreclosure sale date posted within 30 days and there would not be enough time to review. This does not make sense as I have been trying to do a workout between XXXX XXXX XXXX and Nationstar for over 5 years! My family and I feel worn out, stressed, scared now because I keep getting notices and people coming to our home saying that we have foreclosure sale dates. I thought that with the Homeowners Bill of RIghts this was no longer going to happen and foreclosure sale dates would be placed on hold. I appreciate that the sale dates have been postponed, however, the fact that the sale date is seen by the real estate voltures is very stressful both mentally and physically. For over 5 years I have been submitting documents in the hopes that I would be granted the DOJ Modification principal reduction. I do n't want to lose our home in foreclosure and I am being proactive in trying to sell the home under the HAFA program. I have paid the trial payments thus far as I was hoping to keep our home but again with the way things have recently changed in my company, they may cut my hours again. The issue with Nationstar is that they have not removed the foreclosure sale dates even though the Nationstar representative assured us that there was no longer a sale date. Apparently in their system, if they see a foreclosure sale date within 30 days they ca n't allow us to review for a XXXX short sale. Why are they just postponing for 30 days rather than postpone until the matter has been resolved? Why would they do this if we are in a workout and also trying to prevent a foreclosure, seems to go against the government regulations. It seems they do this to then say they have granted us so many postponements that we are denied a review? Thank you in advance for your assistance in this matter.
11/02/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • PA
  • 182XX
Web
my mortgage was sold from XXXX XXXX to nationstar as of XXXX/XXXX/16. I was also informed by XXXX XXXX that I would receive a letter from nationstar by XXXX/XXXX/16. up until XXXX/XXXX/16, nationstar would call my cell phone and place of employment constantly and hang up. My co workers were obviously getting annoyed with these calls and called the number back to tell them to stop the calls. the recording said they were a debt collector and all information would be used to collect debt. they were then prompted to enter last XXXX of a ss # which of course they did not do. there was no way to get through to a live person. I tried calling number back on several occasions and followed the prompts and when I tried to get to a representative I was immediately disconnected. finally, on XXXX/XXXX/16 I got to an agent. I asked them to stop calling and hanging up on my cell phone and at my place of employment. I also informed them that I had not yet received a letter from them or any contact from anyone. she said the letter was mailed on XXXX/XXXX/16. I told them I should have received it already. the calls did not stop. we received more at my work and on cell phone. when I did not receive anything by XXXX I called them again. it once again took a few times to get someone on phone. I talked to XXXX and she told me a letter went out on XXXX/XXXX/16. I told her when i called on XXXX/XXXX/16 i was told it was mailed on XXXX/XXXX/16 I told her I do not have it yet. it should have been here by now. I do n't have a statement for XXXX/XXXX/16 payment and it is due tomorrow. I still have not received a loan number so my XXXX payment has not been made yet. I asked her to speak to her supervisor since it seems they do n't want me to be able to make payments. I worked too hard to buy this house and I will not allow you to XXXX it up for me. she put me on hold and came back a few minutes later and said her supervisor was on another call but I should n't worry about XXXX payment since they cant charge fees or report late payments for 60 days. I informed her that is not the point. you should have given me written notice of my new loan number and where to send payments, also, I should have a statement for XXXX by now. you have done none of the things you are required to do! I asked her for her supervisors name. she gave me a name of XXXX. she said she would request a letter be sent out. I once again told her I should have had that on XXXX/XXXX/16.
06/16/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • TX
  • 75662
Web
We are existing Nationstar customers for a couple of years since XXXX XXXX XXXX sold our mortgage to them. At the beginning of XXXX of 2015, we applied for another loan with Nationstar ; we had other options, but decided to go with them since we are already their customers. We spoke with XXXX XXXX # XXXX ( XXXX ) and were immediately told we were approved and asked us to send a lot of documents, documents we sent to them immediately. Once they received the documents he told us it will take about 30 days to close on the loan. We then received an email from XXXX XXXX introducing herself as the loan processor. We waited 30 days and nothing happened, we called XXXX to let him know our contract on the house we were looking to buy was about to expire and that we needed to close the loan no later than XXXX XXXX, 2015. We waited until XXXX XXXX and our loan was still in processing, we called him several times with no response. I called from a different number and he answered the phone, he told me he had been trying to call us but that the calls did not go through because they were long distance ; I still ca n't believe a bank as big as Nationstar is does not allow their employees to call long distance in order to reach their customers ( we live in the same state, TX ) XXXX told me to contact XXXX to ask about the status of the loan, I called her, sent her emails and a month later I am still waiting for her to call me back. We called XXXX again several times ( we have all the call records and emails we sent them ) and he did not call us back. I then decided to call his Manager, XXXX XXXX at XXXX to ask about the status of the loan because the realtor could not wait any longer to sell the house. I called XXXX several times as well, and left her messages to call me back, well guess what? A month later, I am still waiting for her to return my phone calls. I called their " customer service '' department at XXXX and was told to contact XXXX, we explained to them we had been trying to contact him, but he was not returning our calls/emails. We were told, they could not provide any information to us and to call XXXX. We asked to speak with a supervisor and again we were told to contact XXXX, they said a supervisor was not able to assist us because he was not processing the loan. We do not know what to do, they asked for all of our information and we sent them sensitive information, I am starting to think they are not even a legit company.
03/20/2015 Yes
  • Mortgage
  • Reverse mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 934XX
Web
We took out a reverse mortgage in XXXX XXXX with XXXX XXXX who sold to Champion Mortgage loan number XXXX borrower past away in XXXX XXXX and the non-borrowing surviving spouse has been trying to sell the home. In XXXX XXXX Champion sent the estate a payoff demand due to the death of the borrower. Per the terms of the original loan we believed there were 6 months for the sale of the property plus extensions if necessary. We sent in our notice of intent as instructed by Champion along with authorization as trustee of the trust. The home was initially listed on the market as for sale by owner. We talked to XXXX of Champion on XXXX/XXXX/XXXX after receiving their denial letter of XXXX/XXXX/XXXX. She acknowledged that we had properly complied and everything they needed was in the file. On XXXX/XXXX/XXXX we spoke with XXXX of XXXX regarding the letter of XXXX/XXXX/XXXX saying the request was incomplete but did not detail what was missing. XXXX resolved that we indeed current with all documents. Champion the letter again on XXXX/XXXX/XXXX yet it was the same request so per earlier conversation with XXXX they had this data. On XXXX/XXXX/XXXX we spoke to Champion and XXXX regarding their letter dated XXXX/XXXX/XXXX. He told us to submit another extension request if needed as the property was now listed with a Realtor and in the XXXX system. Accordingly before the expiration of our first extension we sent another extension request on XXXX/XXXX/XXXX. Following our request for the second extension we received a letter from Champion attorney dated XXXX/XXXX/XXXX and spoke with her XXXX/XXXX/XXXX. She was only taking direction from Champion or Nationstar. Not sure if transferred or not. Then we received letter from Champion dated XXXX/XXXX/XXXX denied our extension request as it did not have supporting documents. Earlier they told us they could see the listing via the XXXX so we did not send our listing agreement with the Realtor. Then we receive a notice of default from Nationstar dated XXXX/XXXX/XXXX and a copy of the NOD from the attorney recorded XXXX/XXXX/XXXX. Today XXXX/XXXX/XXXX we called Champion to get some resolution as to the extension and XXXX XXXX refused to speak with us as he told us we had not authority on the file. This after we have sent all the data requested, confirmed on several conversations. These guys are bullies trying to maligning the widow of an FHA insured loan whereby they have no additional risk.
06/29/2017 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • NY
  • 119XX
Web
XXXX and XXXX XXXX are borrowers on a HAMP agreement with Nationstar. The borrowers were in a foreclosure lawsuit in New York and the matter was adjudicated and an appeal is pending in Appellate Division, XXXX XXXX The borrowers were making their payments electronically and attempted to make the XX/XX/XXXX payment but was restricted. A 3-way call was made from the XXXX XXXX XXXX XXXX XXXX. XXXX with the borrowers and a representative from Nationstar, who verified that a code had been placed on the file and it had to be resolved through the legal department. The borrowers ' attorneys office sent emails to the bank 's attorneys explaining that if the borrowers are restricted from making payment it could trigger a default and caused the borrowers to be at risk of foreclosure. On XX/XX/XXXX, XXXX XXXX, XXXX. with the XXXX XXXX XXXX XXXX XXXX who represents Nationstar in the appeal contacted XXXX XXXX, the loan processor with XXXX XXXX XXXX XXXX XXXX XXXX. XXXX who represents the borrowers to inform her that she needed a Stipulation to Withdraw the Appeal signed since the borrowers are in a permanent agreement and that she had spoken to the legal department of Nationstar to remove the " code '' so that the borrowers could make their XX/XX/XXXX payment. On XX/XX/XXXX the borrower again attempted to make the XX/XX/XXXX payment but there is still a code restriction on the loan. Because New York is a judicial state all mediation and loss mitigation is handled by the attorneys so servicers, banks, and investors will not communicate directly with the borrowers. Such restrictions put the borrowers at risk in such cases where payments have to be made or loan processing is retarded by law firms who are not underwriters and delay in forwarding paperwork to the bank. The borrowers have been restricted from making their XXXX payment because the bank 's attorneys want a signed stipulation withdrawing the appeal since the matter has been settled. Because Nationstar does not want to continue to pay attorney fees it is forcing the borrower 's attorneys to sign a stipulation and have put the borrowers at risk of default. Attached are my supporting documents and this matter has to be investigated so that the borrowers are not put at risk because law firms are bartering them as collateral damage. The borrowers have spent thousand of dollars in foreclosure defense fees and should not be placed with such imminent threat of financial burden.
08/01/2017 Yes
  • Mortgage
  • Reverse mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • MN
  • 55427
Web Older American
Last fall Champion Mortgage ( Reverse Mortgage ) paid my back taxes I was not able to pay due to being in the hospital 7 times for different issues. They notified me that my house was going into foreclosure. XXXX XXXX 's office put me in touch the XXXX Legal Aid. They got foreclosure date moved out to XX/XX/XXXX 2018. I use to work for a mortgage company and noticed a lot of questionable charges on the balance I was owing. Like drive by appraisals at {$20.00} each and full appraisals of almost {$500.00} each. I requested Legal Aid contact Champion Mortgage to find out who and when these appraisals were done. Legal Aid had made several requests to Champion Mortgage for this information, and at first told them it was in the mail. Legal Aid never received the requested information from Champion Mortgage. No one has ever come to my house to do a full appraisal. I would still like to know the date, person who supposedly did them. Also, once a year Champion Mortgage will mail out a verification of ownership to me, to sign, date and return back to them in their envelope, which I have always done right away. I will always received a " 2nd Request '' a month later asking for the very same thing, I mailed back a month before. This year they stated they sent a verification of ownership in XX/XX/XXXX, which I did not received. In XX/XX/XXXX I got a " 2nd request '' again, only I never received the 1st request. I signed and dated it and mailed it back the same day. In the body of the letter, they state if they do not receive it within 30 days, they will send out someone to do an " appraisal '' and charge it to my account. They had contacted neighbors asking personal questions about me, and if my house is being lived in or boarded up. They neighbors have complained to me about these phone calls. I did not want everyone in my neighborhood to know about my personal business. If they were doing the appraisals, like they say they are, they would know that I am living here, and the house is not boarded up. That can be verified with Legal Aid also. I would like to know when these so called appraisals were done, by who, and who they spoke to at my house. I am the only person who lives here and I have never spoken to anyone or let anyone in the house from Champion Mortgage. I feel this is a very dishonest company and very difficult to work with. I had a difficult time with them, and now Legal Aid is having a hard time working with them.
01/06/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • LA
  • 70058
Web
This loan was originated XX/XX/XXXX as non-escrows and with a fixed mortgage rate. I have always maintained by own insurance and taxes as it was required. XX/XX/XXXX my payments increased. For months I attempted to find out what caused the increase but I was unable to get anyone to explain. After many calls XX/XX/XXXX I was told the increase was caused by a negative escrows due to Nation Star disbursing a premium for Flood Insurance. Because the payments had increase by more than {$150.00} a month I was unable to make the higher payment, especially without a clear reason as to what caused the increase. XX/XX/XXXX I was told that once the loan was current the account would be anaylzed and the payments readjusted to the original which was {$490.00}. After reinstating the loan to current XX/XX/XXXX Nationstar did not re analyze the account but instead said that I had a laspe in coverage and for that reason they added the escrows lines for taxes and insurance, On XX/XX/XXXX in a 3-way conversation with XXXX who identified herself as a supervisor in the escrows department at Nationstar, my agent XXXX from XXXX and a represetative from XXXX. It was confirmed that there had never been a lapse in Flood coverage. As a result of this conversation XXXX whose contact # she provided XXXX promised the account would adjusted back to its original payment. That was done. On XX/XX/XXXX I received a letter from XXXX XXXX from Nationstar Research and Response Department denyng my request to have the escrows removed. ( see attached ) The letter gave the process of appeal for their decision which was to show proof of coverage for the time period stated in the letter from XX/XX/XXXX to XX/XX/XXXX. As requested I provided proof of continueous Flood coverage from XX/XX/XXXX to XX/XX/XXXX and from XX/XX/XXXX to XX/XX/XXXX. ( see attached policies ). In addtion to the insurance line being added, Nationstar also added taxes. Nationstar did not give me time enough to pay my XX/XX/XXXX taxes before they paid them. Yes I agree I was late in paying them, they were due XX/XX/XXXX and Nationstar paid them XX/XX/XXXX but I had every intent on paying them with the late fee if given the chance. To date Nationstar has not removed the escrows lines and my payments have not been adjusted accordingly. This increase was caused by an error of Nationstar. As a result my payments were increase by nearly $ XXXX monthly and this has caused a financial hardship.
01/13/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NY
  • 109XX
Web
i have XXXX issues with Nationstar mortgage, first is I requested payoff amounts on multiple occasions beg. XX/XX/XXXX, never received one, i was told it was emailed to me but they had the wrong e mail address and would send it again, which i never got, at that point it was already XX/XX/XXXX, so i am anticipating paying this off and believing amount would be retroactive to request date, my interest alone was XXXX a month, by XX/XX/XXXX i still have n't gotten the amount and I did n't receive a XX/XX/XXXX statement so I i send them the stated statement balance of XXXX, I start receiving calls from the loss mitigation dept threatening me with foreclosure! for non payment!!, they deny they have my bank check, and at one point they hung up on me, that was on XX/XX/XXXX a follow up call with someone and they said the check was received XX/XX/XXXX and was never deposited or applied to my acct, I spoke with loss mitigation again asking how they could threaten me with foreclosure when they have a bank check for {$150000.00}, they threatened and said i could either pay or they would send the check back and start foreclosure, I knew there would be additional fees for paying off i did n't feel i should have to pay the additional 3 months interest, close to XXXX for their incompetence to give me a payoff amt. To finally get it over with I pay whatever they say is due, which was also XXXX different amounts when i spoke with XXXX different people, and decide to move on. # 2 problem arises the following XX/XX/XXXX the when i lease a new vehicle and I 'm told the only blemish on my credit is Nationstar mortgage for late payments!!!, late payments for the three months i was TRYING to pay my mortgage off # 3 problem is as of today I have still not received a lien release to obtain clear title for my home this whole situation with them has been a nightmare they are one of the most unprofessional, incompetent and disorganized financial companies I have ever dealt with and I had a good payment history with them and when the mortgage was held by XXXX XXXX XXXX, I do not feel it was justified I pay the additional 3 months interest for their incompetence and inability to give me a payoff amt. promptly when requested, I did n't even receive a XX/XX/XXXX statement! I 've never heard of such a thing, so at this point i do not know how to get these problems solved I had been in contact with the NYS Banking Dept but that was a waste of time.
06/21/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • NE
  • 681XX
Web
When we took out our mortgage, I did NOT want to deal with someone remote, so I took it out locally at XXXX mortgage. They were then acquired by XXXX when XXXX bought XXXX. XXXX then sold all XXXX mortgages to NationStar Mortgage ( who is clearly a con company ). So even though I specifically only wanted a local company, now I am dealing with a shady company that is XXXX of miles away. We recently went through major hail damage. I received a check from my insurance company ( XXXX ) and as per the norm, my mortgage lender has to endorse the check. We have damaged shingles, and I needed to get my roof done ASAP to keep from further damage. When I received the check, I overnighted it to the address they had on their website. That was 3 1/2 weeks ago. They have done EVERYTHING in their power to sit on that money. They claimed we mailed to the wrong address ( even though I mailed to the address on their website ). They claimed they lost the check. They claimed they had to mail it from their XXXX office to their XXXX office. They then claimed they had to determine the validity of my claim, and needed insurance paperwork, and proof that I was repairing the damage, on, and on, and on. Today, we got a new excuse. ( remember, one of the lies was that it was being mailed from XXXX to XXXX ). Today, they said that the check was cashed in XXXX and has been sitting in a savings account there for 3 weeks, and now they have to wire the money from XXXX to XXXX so they can issue me a check. CLEARLY this is fraud. They have lied to me several times, further compounding the fraud. They are CLEARLY doing this just so they can collect interest off of my loss. This is despicable and immoral, and really should be illegal. Why are they allowed to collect interest on money that is NOT theirs. And they are doing this by overtly lying to me, and delaying me. I have since had my roof repaired, and I have to keep passing these lies to the contractor, because I do n't have the money to pay him. Now, he is starting to accuse me of trying to con him, because he also sees that the lies do not add up. What happens if he fines me? What happens if he files a lien on my home? All of this because this mortgage company is so XXXX greedy that they have to sit on my insurance money so they can collect XXXX $ in interest? This type of practice CAN NOT be allowed to continue, because this is truly taking advantage of home owners in a tight spot.
02/06/2018 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • NY
  • 146XX
Web
XX/XX/2013 my husband XXXX. A few months after his XXXX, I had an issue with my mortgage company because they started returning my checks to me that I sent in to make my mortgage payments. When I tried contacting the bank to find out what was wrong, they refused to speak to me because they said the mortgage was only in my husbands name. This was incorrect. When we refinanced, both myself and my husband were on the Deed and Mortgage, however, my husband was the only one on the Note. I had to go to surrogate court to get paperwork showing I was the testator of his estate and sent this along with his XXXX certificate and a letter to Nationstar Mortgage ( n/k/a Mr. Cooper ). I had to resubmit this paperwork several times before someone at Nationstar finally spoke to me and let me know the problem was that my escrow account was short because the Town of XXXX had taken us off the star tax savings. I went to the Town and straightened out that problem, caught up with my payments and thought everything was okay. A few months later, Nationstar started returning my payments again and not speaking to me and forced me into foreclosure. I went to an attorney who tried to fix this problem. We went to court several times. I signed three different sets of modification loan closing settlement papers. During this process I was offered a loan modification which I agreed to ( even though they stated I owed about 20,000.00 MORE than what I actually owed at the time this all started ). I followed through with my obligations and made the payments on time. They would not accept the first closing package I signed because I crossed MY XXXX HUSBAND 'S NAME OFF. How can a XXXX man sign? Then they started the same process over sending my payments back and forcing me in foreclosure. This is the situation I am in now FOR THE THIRD TIME! My attorney has given up and suggested I contact you. He can not get anywhere with this bank or their attorney. I NEED HELP AS SOON AS POSSIBLE! I have XXXX children and I am afraid of becoming homeless. I do not work because I am XXXX and we live on the XXXX benefits we receive from social security which barely covers the mortgage payment. I am desperate and need someone who can get this bank to do the right thing!!! I tried speaking with a mortgage counselor at XXXX here in XXXX and the same process as with my attorney happened there and they also gave up. Everyone just gives up. I don't know what to do!!!!
03/12/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NJ
  • 070XX
Web
I have owned my house for 12 years and always make my payments on time. A few years ago my loan is transferred from XXXX XXXX XXXX to Nationstar. In XX/XX/2016Nationstar made a mistake crediting my account and they contacted me to say I was late. I disputed this and asked them to look into it. I was treated very poorly by Nationstar at this time. I asked for a supervisor for help and they said no. I requested a Spanish speaker and they would transfer me to different departments but I could never get help or answers. Nationstar was demanding that I make a double payment on the mortgage plus late fees but this was their mistake. I kept trying to fix this but Nationstar will not work with me. Finally I hire an Attorney to help and then Nationstar says in a letter it was their mistakebut now I was six months behind and they said I had to pay all the late payments at once. I try to get them to work with me but instead of playing fair when it is their fault, they foreclose on my home in XXXX. Nationstar needs to be investigated by your people because they are doing bad business. We bought this house with 100 % financing and a very bad first mortgage loan that is adjustable. My main language is Spanish and I did not understand the documents that I was signing. This loan had an interest rate of 7 % and then just a few years later the rate went up to 10 %! This was very high, but I still made sure to pay the bill each month. I always paid the bill each month. I live in this home with my wife and two children and I work as a landscaper. A few years ago the loan was transferred from XXXX XXXX XXXX to Nationstar. Then the problems begin when my monthly payment is not credited. I found out about this and started contacting Nationstar to get this fixed. I am told that I have to make a double payment and that I have to pay late fees. When I go to try to do this I am told that the amount I am going to pay is not enough, the amount has changed. I try to get to a supervisor but they say there is no supervisor here. I try over and over to get a Spanish speaker to help me, but Nationstar would not let me talk to anyone who could help me. Instead of fixing the mistake Nationstar sold my house in XX/XX/XXXX. This is more bad business, putting me in a predatory loan that I did not understand and then making a mistake on my payments and not working with me to fix it. They sold my house over this at auction and I want them to fix it.
03/06/2017 Yes
  • Debt collection
  • Mortgage
  • False statements or representation
  • Indicated shouldn't respond to lawsuit
  • MI
  • 48227
Web
I have a mortgage that is being serviced by Nationstar Mortgage. I tendered my deed in lieu of foreclosure back in XX/XX/XXXX and was told to move out of my house by XX/XX/XXXX. Shortly before the XX/XX/XXXX date I was informed by my contact person there that there was a problem with a " power of attorney '' that was delaying the closing of the transfer. After more inquiry I learned that Nationstar alleged that they did not have all the documents necessary to have an interest in the property since XXXX, the former servicer of the debt, had not sent in all the proper paperwork in XX/XX/XXXX or so. This " delay '' has continued since. I was informed via letter received XXXX ( although dated XX/XX/XXXX ) that matters would proceed to a closing in early XX/XX/XXXX. I again hustled to move the remainder of my items out of my old house to meet the deadline when I was informed by another letter that things had been pushed back to XX/XX/XXXX, then subsequent identical letters to XX/XX/XXXX and then XX/XX/XXXX. I made contact with XXXX in the Fall of XX/XX/XXXX and they informed me that they had completed all the paperwork and there was no problem from their end. I examined the chain of title to my property, and I found that Nationstar did not have a recorded interest in the property from XXXX to them. They did have a recorded transfer from Nationstar to XXXX in the Fall of XX/XX/XXXX. Coincidentally, XXXX filed their transfer from a prior servicer, XXXX, in the XXXX of XX/XX/XXXX, but the actual transfer took place in XX/XX/XXXX. I am upset that I have been paying Nationstar since XX/XX/XXXX and they do not have any proveable interest in my mortgage, and still do not have XXXX to this day. They apparently transferred whatever interest away in XX/XX/XXXX, but have failed to disclose that to me. Consequently due to the delay I have incurred multiple moving bills, had to maintain utilities on XXXX locations, and lost my original house that I was moving to to an arson fire because I could not move in to secure it. My phone contact person at Nationstar told me that the original letters indicating the need to vacate by XXXX and then XXXX were not sent from her office, but by another Department at Nationstar. Incidentally, I was on the verge of filing to participate in the national settlement that XXXX had entered into about these mortgage loans when they abruptly informed me that they transferred my servicing to Nationstar.
02/23/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • SC
  • 294XX
Web Older American
Nine months ago my loan was modified. I have made monthly payments since then, which all are reflected in statements. However, despite my numerous requests, the servicer which handled the modification has yet to send me a copy of the modification document with the proper signatures for the lender on it ( I have a copy with only my signature ), nor has it recorded this loan at the Register of Deeds for my county and, importantly, it has not yet recorded the satisfaction of the loan which this one replaced. The servicer is Nationstar. I first asked for a modification, in writing, in early XX/XX/XXXX. I was current on payments and my credit score was excellent. I was then asked to submit repeated applications for HAMP, the process for each application being extended by their requests for an additional piece of information every week or two - until two to three months elapsed - and then being told that the initial application was " out-of-date '' and I would have to submit a new one. This occurred about 12 times over a 30 month period. Eventually, I sent a XXXX letter to the CEO and several months later recieved the offer of a modification - with mathematical and other errors in it. After I did the math for them, they sent new paperwork, I signed and returned it XX/XX/XXXX, and was notified of the new state of my account and began to make payments. I believe it is my legal right to have a copy of the loan with this modification, to have the modified loan recorded legally, and to have the document with the previous loan terms be recorded as satisfied or whatever would communicate publicly that it is no longer valid, and to have these matters accomplished in a timely manner without further harming my credit rating. Almost 10 months have passed with none of those being done, even though I have asked repeatedly for them to do so. Nationstar has also blocked me from using my online account for payments because I am pursuing a remedy in the courts for the violations of my rights and damages done to my credit rating. I believe that blocking is a violation of my rights as well. Note : the question below - which part of the mortgage process is my issue related to? - does not have an option that exactly fits my situation. I chose " signing the agreement '' because I have not received a copy with their signatures on it, even though I have been making payments and have statements reflecting the modified amounts.
06/07/2016 Yes
  • Mortgage
  • Other mortgage
  • Application, originator, mortgage broker
  • IL
  • 60652
Web Older American
To whom it may concern, I was looking over my parents mortgage papers, and noticed that when they bought there house they first time buyers and the mortgage company they went to was XXXX XXXX, there house was priced at {$87000.00} with a down payment of {$3200.00} which leaves them financing {$83000.00} at a 9.347 % interest rate on the loan, looking over the papers, I discovered that they charged them a finance charge of {$160000.00} which is more than the asking price, the total loan ended up coming out to be {$240000.00}, which is almost more then double the price something is n't right here, and something needs to be done about this, they bought there home back in 1996 and still paying off this huge loan when really the house should be paid off, the real loan total should have been {$91000.00}, also in the matter they had a lawyer present through all of this, but looking through the papers his signature is no where to be found on any of the documents, My father would like a reduction on his left over balance of what he owes because this company fraudulently took advantage of them and something needs to be done, the reason we were looking through the papers was my Dad had to refinance through HARP at the time he had a 30 years fixed rate, but he thought he could do better through a HARP refinance. which he found out not to be the case, he thought he was getting a 30 year fixed modification at his age of XXXX years old, that would have been appropriate, the modification was done through XXXX XXXX, they had a program called the XXXX step which part of the loan was at 2.5 % interest and the remainder portion was at 3.0 % interest, but it turned out that was n't the case, he thought the HARP program was going to help but he came to find out that they gave him a 40 year mortgage instead they broke it down to XXXX different percentage pay scales, his intent of getting the modification was to get a 30 year fixed. he did n't want his mortgage to go up, he wanted it lowered because of his age, so he basically went from the fringing pan to the fire by getting his loan modified, being a trusted soul I thought that everyone would do right by him, because of the modification he will not be able to afford it when they do the next bump up on the interest rate, bottom line is that HARP does not help it hurts and needs to be fixed, the total mortgage process has be traded him, That we are seeking justice for all of this.
04/28/2016 Yes
  • Mortgage
  • Reverse mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 96001
Web Older American
In or about XXXX XXXX, I was XXXX which XXXX. The boat that I was riding on for this XXXX race crashed and I XXXX, which left me unable to work. I was able to obtain a reverse mortgage with Champion Mortgage at the time. I was responsible to keep up with the property taxes. I fell behind on my taxes with Champion and they were gracious enough to allow me to pay {$210.00} per month until the {$7600.00} was paid off. I executed a contract with Champion. After making two payments to Champion, the loan was transferred to XXXX. XXXX refuses to acknowledge the payment arrangement I had with Champion and is now threatening to foreclose on me. Two weeks ago when I called, I was informed that to avoid foreclosure, I would have to pay a lump sum of {$7600.00}. I sent XXXX a chashiers check and they refused to cash it. They are claiming that they paid over a XXXX on XXXX XXXX, XXXX for my property taxes. However, I had paid the property taxes on XXXX XXXX, XXXX. I borrowed the money to pay off the balance DESPITE the fact that I was on a re-payment plan with Champion and XXXX refuses to acknowledge. Now, XXXX mistakenly paid property tax which I already paid and they are refusing to stop the foreclosure process even though I jsut gace them a LUMP sum of {$7300.00}. Not only is XXXX acting unreasonably but they are violating the agreement I reached with Champion. Now they are going back on the amount stated to me that needed to get me out f foreclosure, I am XXXX I am over XXXX years old,, I am current with my property taxes and I just gave XXXX a check for {$7300.00}. They made the mistake of paying a property tax in addition to what I paid. I am on a fixed income and I can not give them the extra {$1000.00}. Please tell them not to treat old and XXXX people in this manner. They could easily have worked with me so as to avoid foreclosure they have a lump sum of money and they want to throw this old and XXXX man on the streets when I have complied with every demand. Why is Chamption allowed to enter into a contract with someone like me then when the loan is transferred, isnt it Champion 's duty to make sure the new owner of the loan is aware of the contract entered into with them. Please force Champion and other lenders dealing with old people to make sure they handle the loans properly and to ensure that if they enter into a contract the new servicer or owner also ABIDES by the contract. Please help me XXXX bless you.
07/06/2015 Yes
  • Mortgage
  • VA mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 33028
Web Servicemember
On many occasions Nationstar Mortgage has been unprofessional and disrespectful towards me. I was XXXX military and XXXX ( XX/XX/XXXX ) when they bought my loan from XXXX XXXX XXXX. I had never had any issues, was never late, my monthly payment never changed. When Nationstar took over they had been cashing my monthly payments and applying the funds to another person account that only had the same last name! On my credit report, due to their incompetence, I had negative hits for 6 months showing I was delinquent. I came home from XXXX to find my mail box full of foreclosure threats. To this day ( XX/XX/XXXX ) I still have the negative remarks because they have refused to remove them saying I should have been following up on my account even though I was in a XXXX! Once being home and making my payments to them my amount started changing and they would n't apply the money I was sending because it was short. My monthly payment increased by almost XXXX and no one could tell me why. They would never contact me telling me my funds were short and I would n't find out until the next month 's statement. I received negative hits on my credit again and again they refused to remove them. I just sold the house and the title company sent them the amount they said we owed plus 3 days of additional interest funds just to be safe. Days later Nationstar called XXXX XXXX XXXX left a voice mail stating that the funds were short XXXX. When myself and XXXX from XXXX called them they said the payoff that was sent was more than enough to cover the payoff in their system and they were unsure of the XXXX. I refused to pay the amount until I was notified of a breakdown describing what the extra charges are for. Nationstar has refused to tell me what the extra charges are. They refuse to let us talk to a supervisor. They refuse to put in writing that I wo n't be charged the extra daily interest fees that are accumulating while they 'straighten out this matter '. It is now 10 days past our closing date. Nationstar refused to apply the fund towards my account until they figure out the extra bogus amount and have now returned the payoff funds to XXXX XXXX XXXX. The following email is attached from the President of XXXX XXXX XXXX validating my complaint, an email from XXXX XXXX at XXXX XXXX XXXX showing the amounts and Nationstar 's additional fees being requested, and the payoff sent by Nationstar. All backing my complaints with them.
07/06/2015 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Loan servicing, payments, escrow account
  • NC
  • 28277
Web
My wife & I held a primary mortgage with XXXX and a HELOC with Nationstar Mortgage. We Refinanced ( which went very well ) maintaining XXXX as our primary lien holder and drawing additional funds to payoff the HELOC with Nationstar as well as draw some additional money for home improvements. We closed XXXX XXXX, 2015 and received our check very early XXXX. Upon closing, I cancelled recurring payments to our original obligation with XXXX and with Nationstar. On XXXX XXXX, I received an e-statement from Nationstar that reflected my balance, plus XXXX past due payment and XXXX upcoming. Given we closed over a month ago, I called and was told that they never received a payment, let alone a full payoff. My wife & I were shocked! We double-checked all the closing papers from the Refi, and the payoff amount was included. I called XXXX, who spent a great deal of time researching what happened, and they were able to provide me with the XXXX tracking number for the check cut to Nationstar. They were even able to confirm that the package was signed for at the Nationstar facility on XXXX XXXX and the check was later cashed on XXXX XXXX. I filed an online inquiry with Nationstar for tracking purposes after their call center proved incompetent at assisting me. In the online inquiry I provided them : 1 ) a snapshot of the closing papers that referenced the payoff amount, 2 ) the XXXX tracking number, and 3 ) the image of the payoff check ( which I had to obtain from the title company ). On XXXX XXXX when I recognized the payment had not been processed and my initial phone call to Nationstar my online statement read that I owed {$140.00} as " past due, '' and the following day, after making them aware of their oversight, they raised my amount past due to {$290.00}. Today is XXXX XXXX, 2015. I sent Nationstar the image of the payoff check XXXX XXXX, and my account has still not been credited. Keep in mind, they signed for & cashed this check over a month ago. And now the are piling on late fees & charges for an account that should be paid off completely. My attempts to work with them to properly credit my account are leading me nowhere and I feel my wife & I may end up either owing more as part of our attempt to better our financial situation through our Refi, or needing to spend a huge sum of money for legal help on a simple matter of taking and applying a payment. Can you please help us!!! XXXX XXXX
11/30/2017 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • AZ
  • 85207
Web
This started at the end of XXXX XXXX when I went online to pay my XXXX XXXX payment and Mr. Cooper website would not accept payment ( stating I owed more than my normal payment of {$490.00} ) and continued through the month of XXXX XXXX. I spoke to a XXXX in XXXX XXXX who proceeded to yell at me and threaten to foreclose on me if I did n't pay the full amount due. I requested to speak to a supervisor and was given XXXX who started the process of straightening out the systems handling of insurance as it applies to my account. I pay insurance and taxes separately. I was then transferred to loan specialist XXXX who took the whole month of XXXX XXXX, but was finally able to get all payments posted correctly and acknowledged I was up to date until XXXX XXXX. I got online in XXXX XXXX and it said I owed {$490.00} and that 's what I paid. When I got online in XXXX to make my payment it said {$78000.00}. Two days later XXXX called me and I told her I tried to make my payment and it would n't accept my normal payment of {$490.00}. She stated, are they doing this to you again? She said she 's in a new department ; however she will talk to her supervisor, get this fixed and call me back. I never heard from her and in the meantime every time I got online the amount went up. It now says I owe {$1000.00}. When I called today ( XXXX ) I was told that the payment I made in XXXX was applied to XXXX 's payment. I went online to their website and back dated my payment history for the last two years and I never missed a payment. I 'm not sure how they 're applying my payments. There have been mistakes made in the past with my account regarding my insurance and escrow payments. I 'm confused as to how I can be caught up in XXXX and then told in XXXX I owe for three months. The employees at this organization refuse to listen to anything I have to say. It 's like they have a script in front of them that they read from and are not allowed to say anything else. I recently received a letter in the mail from Mr. Cooper dated XXXX/XXXX/XXXX stating I owed {$1200.00} by XXXX/XXXX/XXXX. I 'm confused to even this amount since online it states as of XXXX/XXXX/XXXX I owe {$1000.00}. Now I am concerned about foreclosure, which does n't seem appropriate as I have n't missed a payment for many years and when I was going to be late it was due to having XXXX XXXX years ago and I called in advance to make payment arrangements.
02/06/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • GA
  • 31093
Web
I 'd like to request assistance with a problem I 'm having with XXXX, an employee in the XXXX at NationStar Mortgage. A few weeks ago, I contacted my first lienholder, NationStar Mortgage, asking for a loan modification. I specifically asked for a reduction in the interest rate from XXXX % to XXXX %. I also told them I had excellent credit and that my payments are current, as they already knew. They started the loan modification process by asking for an application and multiple supporting documents, all of which I provided. NationStar notified me I had to resubmit the XXXX, which I resubmitted. NationStar had pre-filled in some of the data on the form and it was incorrect, so I had to correct it and resubmit it. Then, last week XXXX XXXX who was assigned as the point of contact for my loan modification called me and said I had to submit the IRS for XXXX for a third time, but she was n't sure why or what was wrong with it. An argument began after she told me loan modifications are only for people who are behind on their payments. In other words, what she was telling me was that I do n't meet the requirements for a loan modification, but she still wanted me to resubmit the IRS XXXX in order to go thru the motions of a loan modification application despite knowing it would be denied. A day or XXXX after this exchange, I logged into the NationStar Mortgage website, but was unable to access the message center where I intended to complain about this phone conversation with XXXX. I 'd previously sent messages, but after that conversation I suddenly could n't access the messaging function. I still ca n't access it today, XX/XX/XXXX. So, today XXXX, I called NationStar Customer Service at XXXX, but the phone system automatically routed me to XXXX voicemail, multiple times. I can not speak to a NationStar customer service representative because my phone number is being automatically re-routed to XXXX voicemail. I called back blocking my number, and it still went to XXXXs voicemail. I 'm not even calling XXXX number, I 'm calling the main NationStar customer service number. NationStar is servicing my mortgage, but I ca n't talk to customer service because my number is being automatically re-routed to XXXX voicemail. She also did n't respond to an email I replied to asking why she still needed that IRS form for the third time if I do n't even qualify for a loan modification. This is mind-boggling to me.
10/24/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • RI
  • 02879
Web
Over the past few months, my mortgage company, NationStar, changed their name to '' XXXX XXXX ''. The shortly after, I received a notice that my mortgage ( which has a " fixed '' interest rate XXXX, was going to be going up by about XXXX, due to changes in the escrow account. I did pay XXXX 's mortgage at the increased rate because I had not had time to call them to get more specific information about the increase, but I did not want to be late with the mortgage in the mantime, so I paid it. I finally had time to call this evening, and reached a customer service rep who was very uninformed and struggling to tell me specifically what had caused the increase. Frustrated, I asked for his supervisor. After a long conversation with supervisor during which I had to press him quite a bit for reasons and explanations, it came out that around XXXX of the increase was due to an increase in taxes and/or insurance in my escrow account ( which I will verifywith the town and my insurance company ), but that the remaining approximately XXXX charge per month was an additional hedge against possible future increases in taxes and/or insurance. When I objected strongly that this did not seem reasonable at all, he finally let me know ( for the first time ) that this was actually optional and I could opt out. So somehow I went from a " shortfall '' to a surplus and now they will be reducing the monthly charge by XXXX and send me a refund of approx XXXX This whole thing was done is a very cagey and shifty manner. Had I not pressed to speak to a supervisor and also pushed back pretty hard and asked lots of questions about the additional charge, I never would have found out what it was or that it was actually optional and I could get them to take the charge off. This, I learned from a relative in the mortgage business, is not acceptable practice at all and possibly breaches certain regulatory requirements. He urged me to report it to you. This relative said, " Nationstar ( now XXXX XXXX XXXX has had issues in the industry with regulatory compliance, including XXXX. They may not be outwardly trying to commit fraud but their data integrity has been criticized enough by regulators to be fined, and you may be experiencing an impact to their data quality issues. Clearly their customer service stinks too. " Please note : the name of the supervisor that I spoke with is XXXX XXXX, or at least that is the name he gave me.
03/07/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 32707
Web
I have a complaint against the current mortgage company who has my loan Nationstar Mortgage. Despite my pleas for help they have not opened up a review of my financial information nor assigned a single point of contact. Instead they have scheduled a sale date of my home for XX/XX/XXXX. Nationstar is the XXXX different bank to hold my loan. I have been trying for a long time to fix this problem of my delinquent payments but every time I seem to be getting some traction the loan gets transferred. I am employed and have owned my house for 11 years and want to save it. This is a conventional loan that I believe is backed by XXXX. I just heard that there were some new programs to help homeowners with conventional XXXX loans and I think I could qualify. My interest rate is 7 % and I have suffered a real hardship the last few years. I have worked in construction for over 30 years and had steady employment and money in the bank when I bought my home. Like millions of Americans, I was blindsided by the recession and found myself in and out of work for the next couple of years. I was still making my mortgage payment each month, but the writing was on the wall that it would be difficult to maintain. I reached out to my servicer at the time to apply for help. ( I believe it was XXXX XXXX or XXXX at that time ). They told me that even though I had an obvious financial crisis going on, they would not consider my application unless I was behind on my mortgage loan. So I took their advice and stopped making my payment in order to be considered for mortgage assistance. I started the modification process but within a matter of a few months I was being threatened with foreclosure by the agents at the bank. So I had to scramble and borrow money and do whatever I could to get caught up on the loan. But the problem had not been solved, I was still barely staying afloat. I hung on as long as I could but eventually due to the high payment vs. my income and sporadic unemployment I fell behind. I tried to work with all of the companies who held the loan -- XXXX, XXXX, XXXX and every time that it seemed I was making progress the loan would get transferred. I have never been assigned a designated point of contact by Nationstar and have never had a review completed. I deserve to be considered for these new XXXX backed programs, as well as all other government and in house programs that Nationstar has available.
06/12/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CO
  • 80132
Web
Initial Mortgage processor = XXXX XXXX XXXX ( XXXX ) New processor = Mr. Cooper The nature of my complaint is related to the regulations around the selling and transfers of mortgage loans between processors and the affects this has on the consumer. Aside from only a two weeks notice before my mortgage payment was due ( letter received on XX/XX/XXXX and payment due on XX/XX/XXXX ) and the inability for either company to help me because it was " in the process of being transferred ( which took three weeks ) I was in a position where I had no choice in who I do business with based on the services they provide and how that fits in with my households ability to pay the mortgage. Budgets and cashflow revolve around the mortgage payment. After trying to work with Mr. Cooper to setup the same bi-weekly payment structure I had with XXXX I was informed Mr. Cooper doesn't offer that option and that I would have to go through a third party they contracted with ( XXXX XXXX ). After working with XXXX I was told it will cost {$300.00} to setup and {$5.00} a month. This for a payments structure I did not have to pay for with XXXX. As a consumer who has the ability to choose who they want to do business with for every aspect of their lives, We lose that ability during a loan sell-off between processors and are at the mercy of whether the new processor offers the services that work with the consumers budget and cash flow for their household. The consumer is only left with the option of refinancing which comes at an even greater cost. Consumerism is lost during this type of transaction and can have negative affects due to the lack of choice that existed when one first obtained the mortgage. My goal is for this type of concern to be filed with the CFPB as documentation in case other issues with loan sell-offs happen to be increasing exposure related to the impact on consumers when loans are transferred which results in some type of additional regulation. For example, I would like to have a choice whether I want to work with the new company my current processor wants to sell to. If I was informed that XXXX is looking at selling my mortgage to Mr. Cooper I could investigate whether Mr. Cooper is the business I want to work with. Then I would be given a certain grace period to accept or decline. I had that chance when I obtained the loan as I do in every other product and service I use as a consumer.
03/19/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 77539
Web
I had a mortgage with XXXX XXXX XXXX from XXXX XXXX through XXXX XXXX. XX/XX/XXXX, I sent in my mortgage payment to XXXX and they said it was {$5.00} short so they sent it back. I never received it. The confirmed I did n't receive it and never cashed it as they sent it to a " holding '' department that does n't exist on my end. Since that day and prior, I had been making mortgage payments on time and had no idea they starting docking me 30 days late since that payment. XX/XX/XXXX they sold my mortgage to Nationstar. I did n't receive any information from XXXX regarding the sale and for XX/XX/XXXX and XX/XX/XXXX, I paid XXXX. XX/XX/XXXX I finally realized my payments should be going to Nationstar so I made my first payment to them that month. I have documentation of proof of payment to both institutions dating back to XX/XX/XXXX. Nationstar is docking me 30 days late for the months of XX/XX/XXXX-XX/XX/XXXX because of the payment that was " sent back to me ' from XXXX. Their explanation for the lates are they purchased the mortgage from XXXX and purchased all of its history too. Well not knowing my payment was sent back, I had no idea this was taking place. I am now not able to get a mortgage since I have all those 30 day lates and to top it off, they added a 60 day late in XXXX of XXXX. I have disputed this with the institutions and their comments back are " our records are correct and no adjustments are warranted ''. I then submitted all my documentation to the XXXX bureaus and based off their investigation gave me credit ( removed XXXX 30 day lates ) for XX/XX/XXXX and XX/XX/XXXX? How and why just these two months i have no idea. I showed proof of payment for the last 2.5 years. Nationstar has me 30 day late XX/XX/XXXX, 60 day late XX/XX/XXXX and 30 day late in XXXX and XXXX in XXXX? How can this make sense to anyone? I have tried to contact nationstar for the last 5 months and have got NO help in regards to explanation other than they purchased XXXX history. Every time I call I get a different person who has no idea why I am being docked late. I was given the name of " a manager '' I needed to EMAIL all of my documentation to and would get a response in 30 days. That was over 45 days ago. I have send numerous emails to this individual in the course of 45 days and have gotten ZERO feedback. I need some serious help with this issue as it 's preventing me from getting a new mortgage.
04/27/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CO
  • 81005
Web
Previous filed complaint # XXXX. Company responded to inquiry but when cause of problem was discovered to be different than complaint, company was not required to do anything other than what was submitted on complaint. therefore filing new complaint in attempt to resolve situation. My previous mortgage company was XXXX XXXX. I made a scheduled payment to XXXX on XXXX 2014 ( exhibit XXXX ). In XXXX of 2014 Nationstar purchased my loan. Nationstar said they did not show a payment being received for XXXX. Nationstar also reported that XXXX ( previous Lender ) had applied a charge of {$390.00}. Nationstar supplied requested financial history from XXXX that showed {$500.00} payment being received and did not show a {$390.00} fee. ( Exhibit B ) Nationstar then reported that only a partial payment had been received. ( Exhibit XXXX ) Nationstars requested financial history shows no partial payment, but does show the {$390.00} previous lender charge as well as multiple charges for inspections and late fee. ( Exhibit D ) I have contacted every representative they have sent me contact info for since XXXX of 2014 and have left approx XXXX voice mails for these representatives and have only been contacted XXXX ( XXXX ) time. XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX. ( Exhibit E-H ) Nationstar continues to place flyers on my door imploring them to contact them and threatening foreclosure, but then refuses to return my calls. ( Exhibit I ) I had a contract with XXXX XXXX to pay back taxes from XXXX to XXXX of 2014. This put my payment amount at {$500.00}. I paid this amount in full. ( Exhibit J ) My current payment is now {$240.00}. I have been paying these amounts correctly and timely against the recommendations of Nationstar representatives when I call in to pay. I have made every payment I am required to make to both XXXX and Nationstar on time. On XXXX separate occasions Nationstar refused to take my payment because it was not the amount that they said was due. I am and have been paid up to date on all of my contractual obligations and yet Nationstar continues to try to force me to pay inspection fees and late fees as well as an mystery {$390.00} fee that they can not explain. Nationstar is trying to foreclose on my home because it has equity. Their claimed late payments has damaged my credit. I am requesting and imploring for some type of assistance against this criminal activity.
07/15/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Credit decision / Underwriting
  • TX
  • 77373
Web
***This is not a duplicate***This case is pertaining the harm NationStar has caused by not securing my account as requested, Yet the lack of support to clear the harm that they allowed by a lack of security on my account. I have provided evidence ( which were provided to me by NationStar ) that there were fraud activities caused on this account, yet NationStar response with a generic response that they performed an " investigation '' and that the fraud activities on this account did not accord. They provided the evidence on the XXXX documents that they provided. There are also other evidence, but NationStar refuses to provide those documents to me. Yet, NationStar refuses to clear the harm by removing the negative delinquents remarks on my credit file caused out of fraud activities. It is repetitive their routine of doing an investigation and providing the same responses without looking into their investigation. Yet the damages are still not cleared. This has caused harm to me. Attached are : -A forfeit letter written by my tenant XXXX XXXX XXXX The number on this letter is XXXX XXXX 's cell phone number and it was faxed from her job. This letter was not written by me nor did I grant authorization to my account to no one. Someone pretending to be me, writing a letter as if she was me is Identity Theft and considered as Fraud. This document was given to me by NationStar and it 's on their archives. - A loan modification. This was done by XXXX XXXX as well by contacting the " Making Home Affordable '' department at NationStar. This was done with NationStar lack of security which allowed someone other than me to make a modification to my loan. If you reference page XXXX, This was fax by XXXX XXXX from her place of work. Again, forfeiting my signature and pretending to be me is Fraud. This document was also given to me by NationStar and it 's on their archives. -Federal Trade Commission Identity Theft-XXXX County Police Department reportDue to a lack of security, NationStar allowed someone to gain authorization and compromise my account and cause harm to me and my credit. She was able to change my contact information to her contact information and then go delinquent on the account. This was done without my awareness or consent, and it 's now causing harm to me and my credit. Fraud Activities were caused on my account and I need the harm caused removed from my credit files.
06/09/2016 Yes
  • Mortgage
  • FHA mortgage
  • Settlement process and costs
  • CT
  • 06877
Web
Inspired by a recent article which detailed the travails a homeowner was having with Nationstar and the fact that he was seeking help through the CFPB, I wanted to share my experience in case it is not too late to be of use to myself or others. XX/XX/XXXX I was seeking to refinance my mortgage, when my existing mortgage was sold to Nationstar. Despite persistent calls from me they took a couple weeks to provide a loan payoff amount, saying that their system had not received the necessary details of my mortgage. The folks at the credit union I was trying to refinance with affirmed that they had never seen such unresponsiveness. As a result of Nationstar 's delay I lost my initial locked-in mortgage rate, costing me an extra $ XXXX/month for a total of over {$9000.00} over the life of the loan. I also had issues with Nationstar after the refinance, having to place many calls to get explanations ( often confused or contradictory ) for adjustments they made when refunding my escrow funds. Firstly, although I had requested the Payoff Statement as of XXXX XXXX, they sent it good through XXXX XXXX. The law firm handling my refinance sent Nationstar payoff funds appropriate to the date of their receipt of the funds, eliminating the interest for days after the loan was paid off. But when Nationstar refunded the money in my escrow account they deducted hundreds of dollars for interest for the remainder of XX/XX/XXXX ; despite my objections they refused to refund that amount. Second, my initial mortgage had been an FHA loan which had been open two and a half years ( since XXXX XXXX ). I was of the impression that the up-front Mortgage Insurance Payment which I paid when taking out the first mortgage was paid out over the first five years, and so because I was refinancing before the five years had passed I was due a refund of some amount of the up-front MIP payment. As part of the aforementioned calls with Nationstar regarding adjustments they made when refunding my escrow funds, I tried to ascertain whether I was getting this refund. Although they said yes and pointed to a credit of a few hundred dollars, I was a suspicious given that I had been expecting about half of the original up-front payment ( which was {$7000.00} if I recall correctly ). Bottom line, I do n't know if the folks at Nationstar were swindling me or just incompetent, but either way the result was expensive for me.
04/20/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • IL
  • 60564
Web
In Nationstar 's response to my complaints to the CFPB, they cited repayment plans offered to us on XXXX, and XXXX. The XXXX 2014 plan split the one month that we were behind into XXXX payments of {$1100.00} to be added to our regular mortgage payment of {$2300.00} for a total of {$3500.00} for two months. The XXXX 2014 plan was to split the one month behind into XXXX payments of {$760.00} to be added to our regular payment which would have resulted in XXXX payments of {$3100.00}. In my first complaint to the CFPB, case number XXXX, I stated that " The only plans Nationstar offered were plans that we could not afford. However, in their response to me and the CFPB, Nationstar invoked said unaffordable plans in an attempt to defend their stance that they had offered assistance to us, when in reality they offered nothing. At the end of the aforementioned response that Nationstar sent, a telephone number was included for " XXXX XXXX '' from the " XXXX ''. ( XXXX ) My husband attempted to call this " person '', from Nationstar 's home office in " Texas '', and was re-directed to the XXXX. This is always the case with Nationstar. Whenever we attempt to contact them we are connected to the XXXX, and more often than not -- we are forced to speak with people who are -- for the most part -- unintelligeble to due their thick accents. When asked this morning to be connected to " XXXX XXXX '', we were told that no such person nor extension existed -- however we could be helped by the agent who answered the phone. When we asked the agent what office he was speaking to us from, he stated that it was an " offshore location ''. We asked which offshore country? He evaded our question for as long as he could before he finally admitted he was speaking to us from the XXXX. Again -- MUCH, MUCH MORE OFTEN THAN NOT, THIS IS THE CASE. We like thousands of others across the XXXX -- based on what we have read in the newspapers and on the internet -- think that the Texas address for Nationstar is a shill for the real headquarters, which we believe is in the XXXX. If this is the case -- ours, as well as thousands of other American mortgages -- are in the hands of a foreign country. Perhaps this is the reason Nationstar is unwilling to assist its American customers. To deny us assistance in making our mortage payments more affordable, it serves -- in the long run -- to further weaken the American economy.
01/06/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • PA
  • 15317
Web
Please see the email chain below in regard to my QWR request that was submitted to Nationstar Mortgage on XXXX/XXXX/XXXX. I received an acknowledgement letter dated XXXX/XXXX/XXXX and an extension letter dated XXXX/XXXX/XXXX. As of today I have not received a response to my request. Please consider this a QWR and see that I receive a timely response to my concerns and that my payment is updated to remove the escrow shortage. In addition, please confirm that a credit block will/was placed on my account during this time to prevent negative reporting as I have never had a delinquency reported for this or any other mortgage I have ever had. Although the information within the emails below are being forwarded, please respond to each concern and request with a written response. I would like to have a single point of contact to discuss the account and assist with rectifying this error. I am unable to make my mortgage payment online due to the incorrect/higher mortgage payment showing due. I would send a check in but I am sure that it would be applied to the escrow shortage that is incorrectly showing on the account and lead to additional problems. My contact information can be found in the email chain below. Thank you, XXXX XXXX XXXX XXXX -- -- -- -- -- Forwarded message -- -- -- -- -- From : XXXX XXXX & lt ; XXXXXXXXXXXX & gt ; Date : Tue, XXXX XXXX, XXXX at XXXX Subject : Fwd : XXXX XXXX XXXX XXXX Escrow research request To : XXXXXXXXXXXX Please provide an updated status for the QWR that was submitted on XXXX/XXXX/XXXX. I received an acknowledgement letter dated XXXX XXXX, XXXX and an extension letter dated XXXX XXXX, XXXX. I have not heard from Nationstar by telephone, email, or mail with a response to my QWR research request. I would like to make my mortgage payment but can not do so online as the issue with the escrow shortage has not been rectified and I am unable to make my regularly scheduled payment amount that is less than the incorrect amount showing due that includes an escrow shortage. Please contact me or my husband XXXX XXXX by telephone, email, or regular mail as soon as possible so this matter can be resolved. In addition, please see to it that my payment history is not reported delinquent during the time the research request has been outstanding. XXXX XXXX XXXXXXXXXXXX XXXX XXXX XXXX XXXXXXXXXXXX XXXX Loan # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX
07/08/2015 Yes
  • Mortgage
  • VA mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 33028
Web Servicemember
This is an extension to a former complaint filed a few days ago with NationStar. After XXXX Title Company tried to pay off the lender for my home the lender NationStar rejected the payment saying the payoff amount was short by XXXX but could n't tell us where that amount came from and why. They sent us a new payoff balance which stated that the new payoff amount was not short by XXXX but actually short by XXXX but again could not tell us why or what for. We spoke with XXXX different representatives who all stated that it was an error on their end when giving us the payoff balance but they could n't pin point what the error was from and how they got their numbers. XXXX Title Company decided to pay them the extra XXXX out of their own company funds to be done with the situation. Upon sending NationStar the new payoff balance with the XXXX difference somone mistyped and over payed NationStar by XXXX We contacted NationStar who said that they were unable to return the wired overpayment because their system showed the received the fund through a check not a wire. XXXX with XXXX XXXX gave them wire transfer information proving they were wrong and that the funds were indeed sent via wire. We spoke with a XXXX, XXXX who said that they would send the XXXX back but could n't until AFTER XXXX days due to NationStars policies. She then changed her story stating it could be done after XXXX days. She then again changed her story and said that we could put in a request after 18 days to try to get the funds returned and that it would need to be processed and if approved then we would receive it via check in the mail through XXXX. She said that she could not send the funds to XXXX XXXX that she could only by law send them to me. So now we have to wait XXXX days to received this check once it 's sent here to XXXX to me I have to signet over to XXXX XXXX and overnight it to their offices in XXXX. I 'm extremely irritated that NationStar changed the payoff amount AGAIN and can not tell us why. I 'm extremely irritated that they will not return XXXX Title Company 's money to them. I 'm extremely upset that they changed the payment received in their system in order to prolong the refund process. This company is beyond ridiculous, unprofessional, and fraudulent. Attached you will find the documents showing the payment differences the wire transfer and the over payment to them supporting my claims.
09/28/2018 Yes
  • Mortgage
  • VA mortgage
  • Trouble during payment process
  • MS
  • 39110
Web Servicemember
After I have rejected offers from Mr. Cooper ( Nationstar ) to refinance my mortgage, multiple times, they have now resorted to retaliatory tactics. They refused to process my XXXX payment on XX/XX/18 ( I have evidence that I scheduled the payment and they acknowledged it ). I received an alarming text message on XX/XX/18 indicating that my payment was now late and offered options to pay it. I have NEVER MISSED OR MADE A LATE PAYMENT ON THIS ACCOUNT AS MY CREDIT HISTORY INDICATES! I immediately called Mr. Cooper and spoke with a representative who first said the payment was reversed because the bank account rejected the ACH. I confirmed for her that the bank had not rejected the payment because the funds for more than sufficient to cover the payment. She then said that the note on the account said that the bank account was not valid. I have evidence that this is the same bank account that Mr. Cooper has debited several prior payments fromwithout issue. I became irate and told her that this had better not impact my credit because I have done exactly what I was supposed to do and had made my payment on time using the same method as I had done for recent payments. The representative said that it would impact my credit because my payment was now late. She then asked me if there was a homeowners association and if my dues were current because the HOA could foreclose on my home. WHY IS SHE EVEN TALKING TO ME ABOUT FORECLOSURE?! And whos ever heard of an HOA foreclosing on a home?! At that point I knew exactly what they were attempting to do. I took actions to thwart their obvious attempt to put me in a position that would allow them to accelerate foreclosure on my home or bully me into refinancing my home with a NLMS who has a reputation and documented history of these types of activities. I posted not only my XXXX payment ( for a 3rd time, from a different bank account-XXXX ) on XX/XX/18, I also on Monday, XX/XX/18, posted my XXXX payment from my XXXX bank account. That same day, I made an inquiry with XXXX XXXX XXXX XXXX. I asked if the mortgage payment had been declined. The bank representative gave me an activity printout and it did not show that the draft had ever been presented for payment as it had in previous months. I have the printout. On yesterday, XX/XX/18, I checked my credit report and Nationstar has indeed flagged my account as delinquent, 30 days past due.
08/05/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • GA
  • 305XX
Web
In XX/XX/XXXX I appealed to customer service via fax and email XXXX a copy attached ) within 30 days of the modification Hamp Tier 1 offer that the mortgage company Nationstar mis-calculated the income on my paystubs after I submitted to them reduced income paystubs due to medical reasons and medical documentation substantiating that. They did not respond to the appeal of the Hamp 1 but delayed and lost documents from XX/XX/XXXX until the time they corresponded with me. They then de-railed the loan over to the standard Modification program and did not address or respond to my Hamp XXXX appeal at all from XX/XX/XXXX until present XX/XX/XXXX. In addition, I have a surplus of XXXX in my escrow that customer service can use as a downpayment to assist with my modification but the escrow department will not assist me in returning those funds to me or applying it as a downpayment to any modification.. I am requesting they change my modification offer to a Hamp 1 that I originally appealed and waive thee XXXX, XXXX dollars in interest they have allowed to accrue by mishandling my loan and documents. They are impossible to reach my dedicated loan specialist and every time I call I get a different excuse, answer, or reason why they failed to respond. I do not want to lose my home. The value is XXXX and it is unreasonable to offer me a standard modification at XXXX dollars a month in two years with all the interest they allowed to accrue by negating the response to my Hamp 1 appeal. They have misdated documents, lost my financial information and have acted irresponsibly with this program. My loan number is XXXX and I am requesting that my surplus in escrow be returned to me of XXXX immediately to assist in this process. Nationstar also has a call center in the XXXX or some other country so they can avoid acting responsibly to consumers in the United States. Most of them do not comprehend English or financial terms and they have made it impossible to modify this loan on reasonable terms. I am requesting a Hamp 1 modification on a XXXX yr loan amoratized with the investors based on the income paystubs I provided and hardship. Not a 15 year XXXX yr interest only loan that I was not aware of at 10.5 percent interest. They have failed to act upon this request. Please assist me with getting my Hamp 1 as originallhy requested and it is documented they received that appeal and ignored it.
10/16/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • AZ
  • XXXXX
Web
I was late making a payment on my mortgage and my services decided to offer me a loan modification, with a trial period followed by a mod. I made my XXXX monthly payments, and noticed whatnwas once {$1000.00} in arrears was now close to {$3200.00} in less than 6 months. I then rechecked all my statements since XXXX and noticed there were several questionable and obvious problems and issues taking place in the crediting and servicing of my loan as a whole. There was an {$18.00} 'other fee '' I had been paying since XXXX, come to find out it was a XXXX party insurance company the loan servicer had a policy underwritten and was adding the fee on to my loan and now is charging up interest. There were XXXX home inspections added monthly as fees plus legal doc fees for {$400.00} 3 months in a row. Now I 'm really digging into what this company is thinking by pencil whipping me, it was my fault at first for not following my statement but I had been taking care of my father XXXX. The next illegal move was after I had drFted my monthly mortgage payment on XXXX, the servicer re deposited my payment right back to my account on XXXX. I have never had a company flat return my payment By redepositing and charging me more late fees more home inspections, and the like. It I now has tried to get modified by servicer but when they sent the papers for my signature I laughed at the obvious lack of attention as the forms came with lines blank, legal descriptions not filled out, the monthly payment and interest rate never was modified, yet the added 18 years to my loan and we 're starting the amount owed back at my original loan amount. I sure hope no one else has fallen for this bull. When I did n't sign and return these poor excuses for legal documents the servicer called constantly with threats of foreclosure if these were n't sent in immediately. Did n't fall for any XXXX. Started looking into exposing this wicked greedy and. Underhanded actions by my mortgage company, also I found. Out the. We 're overcharging me for the escrow account which never asked for the same monthly amount over the 4 years plus they were putting all of my extra " principal only '' in a suspense account, and this caused moe delinquent monthly payments again. I hop you can use this info to maybe help me as to what to do next. I refused to refinance or ever modify with any amount over the true amount owedXXXX
01/29/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 92081
Web Older American
The property at XXXX XXXX XXXX XXXX. XXXX CA XXXX was given to XXXX and XXXX XXXX via grant deed, quit claim deed, will and trust by the now deceased XXXX XXXX XXXX. Furthermore, XXXX XXXX was appointed Executor of the Estate. ( Please see all attached information ). We have sent all of the above mentioned information to Nationstar NUMEROUS TIMES showing that The XXXX 's are now the property owners and should have full authority and authorization to speak on the account. NATIONSTAR IS REFUSING TO ACKNOWLEDGE THIS INFORMATIN. To make matters worse, Nationstar stopped taking payments once they were made aware that XXXX XXXX has passed which is ILLEGAL. Nationstar insisted on several occasions that they never received the documents with all pertinent information and then when they did admit to receiving the information, they stated that the documents are not sufficient. This has been on ongoing for months. Nationstar is refusing to acknowledge this information because they want the home to go to foreclosure sale. This is the XXXX HOME/ RESIDENCE and rightfully so. Prior to the death of XXXX XXXX XXXX, she took all necessary steps to ensure her home was protected and Nationstar has disregarded all her efforts. Nationstar stated, and we quote, " the documents are deemed invalid to name the XXXX 's as agents to releases loan information as the documents do not provide financial authorization and power over the debt. '' The grant deed and quit claim deed are in the XXXX name and have been signed and notarized by XXXX XXXX before her passing. That alone should suffice and grant the BOTH XXXX 's authorization. They are trying to bring the loan current and or receive financial assistance and Nationstar is refusing to allow them to do anything because they want to take the home. They will not provide a payoff or reinstatement. The XXXX 's will assert their legal rights and will be filing a lawsuit and naming Nationstar and XXXX XXXX XXXX as defendants as Nationstar is doing their own interpretation of the law, have neglected this issue, breached their duty, and the XXXX will seek damages. It is very apparent that Nationstar is discriminating against the XXXX 's based on their age, race, ethnicity, national origin, and language. We are demanding that these issues be addressed and expect a response within 72 hours or we will be forced to file a civil suit in district court.
02/15/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • LA
  • 70058
Web Older American
Date : XXXX/XXXX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Phone : XXXX Email : XXXXXXXXXXXX Nationstar Mortgage XXXX. XXXX XXXX XXXX, XXXX XXXX Phone : ( XXXX ) XXXX Email : XXXXXXXXXXXX Dear Consumer Financial Protection Bureau : Re : Loan Modification The sole purpose for filing this complaint is due to the amount of interest charged to my predatory loan. I have been unable to modify my loan after several attempts since XX/XX/XXXX. The loan was sold to Nationstar Mortgage and they told me I could modify my loan to lower my payments and prevent my home from being foreclosed. When I proceeded with the loan modification, I was told I owed about {$87000.00}. The loan amount has constantly increased, since my failed attempts to request modification. There are more unwarranted charges added to my loan that I do n't quite understand. I desperately need your assistance, not more debt. I am XXXX and the practices of Nationstar Mortgage and XXXX XXXX XXXX are unethical and aimed at taking advantage of consumers who are experiencing financial hardships. Furthermore, I applied for a loan modification with XXXX XXXX XXXX back in XXXX. I fully complied with all request but never got any resolution. So in my disappointment, I was told by a loan specialist with the XXXX XXXX XXXX, XXXX XXXX XXXX they lost my paperwork. Not to mention the fact, XXXX XXXX XXXX has a history of losing paperwork and delaying mortgage loan modifications. I was told there was nothing they could do to re-open my case. After submitting my paperwork again and waiting for the reviews and underwriter to make their decision, I was once again denied the modification because of lost paperwork and offered another forbearance. I am told different explanations each time I call and was actually told that they were awaiting a decision from the underwriters. This is gross negligence on behalf of XXXX XXXX XXXX 's part to avoid modifying my loan with the misplacing of paperwork as a stalling tactic. Then they conveniently transferring my mortgage to Nationstar Mortgage without my knowledge, while I am awaiting a loan modification. This is the reason why I am frustrated with XXXX XXXX XXXX & Nationstar Mortgage and now my mortgage is underwater. I would greatly appreciate your assistance in investigating this matter and remedying the unwarranted affects of foreclosure. Respectfully, XXXX XXXX
04/11/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • MN
  • 55113
Web
My wife and I have been separated since XX/XX/XXXX. I was waiting for her to be medicare eligible before filing for divorce. we entered into mediation counseling in XX/XX/XXXX and the mediator suggested that we each file bankruptcy in order to deal with our debt.. And of course once she filed, the debt cascaded to me and I was forced to do the same and since I was forced into retirement XXXX and found a job at XXXX my previous income I was unable to stay out of bankruptcy. She then decided to abandon our jointly owned Townhome that she was living in ( not the original plan she was going to continue to live there ), she stopped payments in XXXX XXXX and then notified the bank accordingly but continued to live there for sometime. Even after she moved to a different living space, she continued to pay heat in order to protect the home from freezing and then she notified the bank when she could not longer afford to pay the bill. We continued to receive statements from Nationstar Mortgage ( Originally XXXX ) Loan Number XXXX stating that we now owed ( {$29000.00} ) as of XX/XX/XXXX plus the Condo fees of around {$7500.00} in arrears. The outstanding balance is {$84000.00}. In XXXX XXXX I learned that we were the owners of a '' Zombie '' home. This prompted me to re-enter the home to check its condition since we were still responsible for the property. We learned that front door lock was broken off and replaced, when a key was available for the price of a phone call. The Bank had assigned a care taking company which was supposed to turnoff the water. However they were inept and the building suffered XXXX major water leaks which I found when I reentered. I then found renters for the price of the Maintenance Fees plus utilities but naturally before they could move in I had to fix the leaks, rip out and repair the garage ceiling ( to get at the broken pipes and replace the locks, thankfully I had the skills to do so. This included cutting out the damaged split copper pipe and soldering in new sections. It required XXXX of us us working over 40 hours to make the place livable.. A significant portion of the garage ceiling needed to be removed, the leaks fixed and the ceiling replaced. The Townhome is finally scheduled for a Sheriffs sale on XXXX/XXXX/XXXX. The home has been cared for and given back to the bank in much better condition than they themselves allowed for.
07/20/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • WA
  • 98801
Web Servicemember
My ex wife was awarded the property in our divorce in XXXX. She refused to pay the mortgage from the very first month, and on XXXX separate occasions I caught the payments up and took her to court to get her out and stop damaging my credit. Dealt with a different judge each time. The XXXX told her to keep them current, with no judgement on her part, even though it was ruining my good credit. At the lowest point, my XXXX score was at XXXX, based on her actions, not mine. The third time, I was awarded the property in XX/XX/XXXX. XXXX XXXX XXXX said I had to live there in order for them to work with me. For the next year in " modification '' of the loan they would not accept payments or send me a bill. Four times they " lost '' the paperwork and made me refile. Then they said they could n't work with me because the house had been in arrears for too long. Told me to vacate, which I did, in XXXX XX/XX/XXXX. XXXX sold to another servicer, XXXX XXXX XXXX, and they added ridiculous fees to the original amount, making the amount due well over the amount of the {$140000.00} original loan. They agreed to a short sale, and our realtor worked on it for a year. They denied XXXX cash offers, XXXX that was at full value. In frustration, she gave up, and we could n't blame her. They sold a year later to Nationstar, who added their own outrageous fees. Our lawyer got involved, as Nationstar has included my current wife " XXXX XXXX XXXX '' and it has greatly impacted her very good credit. Nationstar sent legal documents offering us a " in lieu of deed '' offer which would take it out of our name, which is what we wanted. Our lawyer responded to Nationstar and asked them to proceed. No response from them. He then sent them an Order to Appear to get the ball rolling, and they responded by changing legal counsel. We got frustrated and gave up. That was XX/XX/XXXX. Our hands have been tied for obtaining a home loan for 10 years now. We were just denied a loan today because of this. Our loan would have been approved without this very large blemish on our credit report. We want our names removed from the title of the property that no one has actually foreclosed on in TEN years! It remains in my name. We want this removed from our credit files from all three reporting agencies for both my wife and myself. Any help or direction you can give us would be greatly appreciated. Thank you.
05/27/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • CT
  • 06473
Web
I refinanced my rental property in XXXX 2015. In conjunction with the closing, I paid off my old loan, with Nationstar Mortgage, in full and on time. The payoff check was received at the Nationstar mail room on XXXX XXXX, 2015 ( per XXXX tracking ), well before the deadline to make a timely XXXX payment, XXXX XXXX, 2015. For some reason, Nationstar erroneously reported my payment as " late '', and I recently discovered my credit score was negatively impacted. I am now trying to secure a financing on a new home, but my credit score is preventing me from doing so. My attorney and I have contacted Nationstar 's customer service department nearly every business day for the last two weeks, asking them to write a simple letter stating I made all mortgage payments on time, I was never delinquent, and it was Nationstar 's error that led to my decreased credit score. I am currently in escrow on my new home, and every day that I can not secure financing puts me closer to losing my contract. I have begged Nationstar daily to write me the simple letter acknowledging their error, so that I can use it as evidence of my improperly dinged credit score, and try to rectify the situation. Despite the fact that it was THEIR error, and the fact that it is rapidly becoming more problematic for me, Nationstar claims it has no ability to expedite the processing of my complaint and " credit dispute '', and the customer service department will not connect me to anyone who has more authority or power to write the requested letter. More than a week ago, I was able to open a " credit dispute '', which the customer service representative told me would be the only way to get the letter I am requesting. Every time I have called since the dispute was opened, the representatives tell me I have to wait up to seven business days for a result. This is simply unacceptable! I may lose my contract on my new home because of Nationstar 's delay in correcting their error - an error I only found out about when I was refused financing on my new home! I am frustrated, disappointed, and increasingly disgusted by the lack of accountability Nationstar has exhibited, as well as its lack of sympathy for ( or even mere acknowledgement of ) the distress their error has caused me. I am poised to lose my contract on a new home because Nationstar has dragged its feet in the face of its SIGNIFICANT error.
08/02/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • OH
  • 45042
Web
I have been attempting to get my loan modified since XX/XX/XXXX without prevail. I had a prior modification which I defaulted on due to a job change. I informed Nationstar that I would make the back payments to catch up and requested the amount due. Within 3 days I called back to make the payment and they informed me at that point that I owed an additional {$2000.00} because they added attorney fees. I asked how they added attorney fees within 2 days of my request for the payment amount. They then refused to take my payment. I requested proof that the attorney had been paid {$2000.00} in that time frame mailed to me. I have not received any paper work in regard to that request. I applied for a modification shortly after that to try to catch the payments up. I have been declined for numerous reasons yet I have not received any sort of denial paperwork in the mail. I made a complaint with Nationstar and a rep contacted me. I informed him of some of the issues and basically informed me that I have no option beside foreclosure. I asked why and he stated my modification failed for numerour reasons. I requested all prior modification denials and copies of the prior modifications mailed or emailed to me. To date I still have not received copies of everything I have requested. I received documentation that the house will be in foreclosure so I started looking into deed in lieu of foreclosure and also had put my home up for sale for about 8 moths and the home was only viewed twice. The mortgage on the property is higher than when I bought it in XX/XX/XXXX and the property value is about $ XXXX making it impossible to sell the home. I would like copies of all the paper work including the first modification, second modification ( did n't know I even had a first XXXX ) and copies of every denial. I also want proof of the inspections that they have charges fees for monthly on the home and the attorney 's paid receipt showing the {$2000.00} that they demanded from me to be able to take my payment. I am suppose to have one contact and have several as well. One of they payments that were late was due to the XXXX not being able to make the payment when Nationstar acquired the loan as well. This has been an on going battle since they have acquired my mortgage, but further review of the paperwork from the courts show that XXXX XXXX is the person who holds the mortgage.
07/29/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CT
  • 06877
Web
I fell behind on my mortgage because my monthly payment increased from {$1600.00} per month to {$4700.00} per month. I hired an attorney to help me submit a request for a loan modification and my full application request was sent to Nationstar Mortgage. I was denied for a loan modification on XXXX/XXXX/2016 by Nationstar Mortgage. The reason given was due to " Investor does not allow loan modifications. '' They also state the investor / owner of my loan is XXXX XXXX XXXX, XXXX My attorney states that XXXX XXXX XXXX XXXX . does offer loan modifications and Nationstar Mortgage does participate in the Making Home Affordable program. Therefore Nationstar Mortgage is obligated to contact XXXX XXXX Bank and ask them to waive the restriction to allow a loan modification on my loan as an exception. I looked up online with the XXXX web site and it says ... '' If a PSA contains such a restriction ( not to allow loan modifications ), the servicer MUST make " reasonable efforts '' to get the investor to waive the restriction. Meaning Nationstar is supposed to contact the investor of my loan, XXXX XXXX XXXX XXXX, and ask them to waive the restriction to allow my loan to be reviewed for a loan modification. I do not believe they have made any effort at all to ask my investor to waive this restriction. According to the HAMP participation agreement, my attorney states Nationstar has an obligation to do this. They have not. Their letter simply states due to that restriction, " Nationstar, as the servicer, can not evaluate you for a loan modification ''. It says nothing about contacting XXXX XXXX XXXX to ask for that restriction to be waived and I am certain they have n't made a reasonable effort to contact them. I do not believe Nationstar Mortgage has made any effort to ask the investor of my loan ( XXXX XXXX XXXX XXXX ) to waive the restriction " not to modify ''. My attorney states Nationstar Mortgage ( and XXXX XXXX XXXX, XXXX. ) are both participating in the Making Home Affordable Program and therefore Nationstar Mortgage MUST make an effort to ask the owner of my loan to waive the restriction and review my loan for HAMP or regular loan modification. I do not believe for one minute that there is no help for someone who 's mortgage payment increased from {$1600.00} per month to {$4700.00} per month. This is absolutely outrageous, unacceptable and predatory.
05/04/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • SC
  • XXXXX
Web
This is a continuation of complaint XXXX, since the servicer did NOT resolve the issue described in that complaint. The company 's response to that complaint included this : " We show that the account was setup on our Max Pre-pay Plan on XX/XX/XXXX. Please note that this allows for the additional funds to be allocated for payments, which is why the funds were being designated as unapplied funds until they were enough to satisfy a monthly payment. We understand that this is not what you were requesting and apologize that you were setup on this plan. We currently show that the account is no longer setup on this plan and should not have any further issue with the payment application. " Firstly, I never requested my account be set up on such a plan in the first place. During that XX/XX/XXXX call with a customer service rep, I was trying to resolve another payment issue in which my entire payment had been converted to purely interest curtailment ; the customer service rep told my my account had been set up incorrectly, and he could change it so that any additional amount I payed above the required minimum payment would automatically go towards principal curtailment. That sort of account alteration is what I agreed to. There was no mention of a plan named " Max Pre-pay Plan '', nor was the change he was going to be making described as any additional payment above the required minimum payment getting dumped into " Unapplied funds '' with no curtailment of principal. In addition, regarding the company 's statement that " We currently show that the account is no longer setup on this plan and should not have any further issue with the payment application. '' I submitted another payment XX/XX/XXXX in the amount of {$3200.00}, which included a monthly payment amount of {$2000.00} and an additional principal amount of {$1200.00}. The on-screen confirmation as well as the emailed confirmation accurately reflect my instructions for applying the payment, as described. Despite those confirmations, the company decided to not follow those instructions upon payment processing, instead treating the additional principal payment as " Unapplied funds '' which did not curtail the principal balance : Unapplied Funds XX/XX/XXXX {$1200.00} {$0.00} {$0.00} {$0.00} {$1200.00} {$340000.00} Monthly Payment XX/XX/XXXX {$2000.00} {$710.00} {$930.00} {$390.00} {$0.00} {$340000.00}
08/17/2018 Yes
  • Mortgage
  • Other type of mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • RI
  • 02919
Web
My name is XXXX XXXX, I reside at XXXX XXXX XXXX in XXXX, RI XXXX my loan number is XXXX back in XXXX I start an assumption with Nationstar. and then Mr. Cooper took over my loan. I have been divorced and have resided in the home since my divorce in XXXX. My x moved out in XXXX My X XXXX has not paid one cent into the home. In the last several years I have paid off all our debit including a HELOC loan that we both took out. I took XXXX back to court and he signed a quit claim deed and it is court ordered that I remove his name from the mortgage by XX/XX/XXXX. I was told by Mr. Cooper in XX/XX/XXXX that I would have to start an assumption process again. In XXXX I was sent to the wrong department and then realized it wasn't the Assumption Department. I have paid all my and XXXX debt to assume the home, even paying a HELOC loan off so that I can assume the home. I've been working with several staff members and have spoken to at least 20 people ( have every name at home ) and after months of supplying Mr. Cooper will all documentation I was denied the assumption due to debt to ratio. I was told I cant afford the payment on the home the very Home Ive been paying it for 10 yearsI last spoke with a XXXX XXXX an employee of Mr. Cooper I wanted to know the following. I am receiving money from my retirement on a montly basis for the rest of my life starting in XXXX of this year which will increase my pay and trade in my car for a loan of {$200.00} instead of {$450.00} lease which is now, can I get the assumption. These two things will take me way under the debt to ratio. the answer to me was they could not make a decision until I apply again. This is detrimental to me, if I do not get this assumption I will have to sell my home, the very home that I have been paying the mortgage on for the last 10 years. I also, don't want to change my vehicle only to be told that I still cant get the assumption. How can they tell me I cant afford it when Ive been affording it for 10 years. I will have to move. As this is going on interst rates are rising. Can you understand how life changing this is. I am asking that you review my file. My phone number is XXXX email XXXX. Thanking you in advance XXXX XXXX, XXXX Account Manager XXXX. XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, RI XXXX XXXX : XXXX XXXX Fax : XXXX The best compliment anyone can give me is a Referral.
08/13/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • WA
  • 990XX
Web Older American
WE filed for a loan modification, due to hardship, illness and low income, with Nationstar in XXXX 2016. It took 2 weeks for the 'time sensative ' application to reach us. We were assigned a loan specialist, XXXX XXXX, to oversee the process. We sent the documents requested, sent more documents when the first were deemed insufficient and so on. XXXX XXXX was never available for the telephone, when he would call and reach our screening message he would hang up, and when responding to a message left for him would call back, but always at the wrong phone number. Finally we reached an individual that saw what the problem with our documents was and we sent the correct one on Thursday, XXXX XXXX, 2016. The following Monday, XXXX XXXX, our application showed all the requirements had been met and it had been forwarded to the underwriters. Tuesday, XXXX XXXX, the message had changed, and we were informed that our application had expired XX/XX/2016, and we could re-apply if we wanted too. My wife was able to get through to a different agent on Thursday XXXX XXXX, 2016, who informed her that the reason the action had been taken was that there were better programs, ones that fit our needs better. Friday, XXXX XXXX, in a one hour phone tag event, she was informed that had the loan modification gone through, we would have had lower monthly payments, but Nationstar would have added an additional 20 years to our loan duration. We currently have 20 years, 7 months left, I am XXXX ( soon to be XXXX ), and had a XXXX 2 1/2 years ago. My wife is XXXX and does not receive any XXXX payments. It is unrealistic for Nationstar to expect us to maintain a mortgage until I am XXXX years old. There never was a communication that shared their intent, the loan 'specialist ' XXXX XXXX was never available, was non-responsive and intentionally obfuscated the actions of Nationstar by returning calls to the wrong number. The last agent my wife talked to had no idea who XXXX XXXX was, and said that he would institute an investigation into why he was allowed to act on Nationstar 's behalf. We were applying for a loan modification under the auspices of HARP, in an effort to remain in our house. We are current on our payments and have never missed a payment, but have had some bad luck and ill health lately. We proceeded in good faith. It does not seem that Nationstar has done so.
02/10/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • IL
  • 611XX
Web
First, my home mortgage was involuntarily by XXXX XXXX XXXX to Nationstar Mortgage. Nationstar Mortgage has no convenient payment methods available to their customers without a fee and they are located out of Illinois, where I reside. I made my monthly payments. After making my XXXX payment, I received a letter and a notice for a certified letter from Nationstar Mortgage. The letter stated that I was two ( 2 ) months past due and that I owed a total of nearly {$2500.00}. Well, after seeing this I went to the online account information and discovered that my monthly mortgage payment had increased in XXXX 2015 to {$1000.00} and some odd cents. In XXXX I had sent my normal payment of {$840.00}. I called them right away to find out how they could be missing my payment when I had proof that the {$840.00} was withdrawn from my account. I was then informed that my account was short {$210.00}. 12 and that 's why they had n't applied it to my mortgage payment. Customer Service explained that they held the payment and they were trying to contact me. I have my number on file my email address on file and I receive mail at my home and my mailing address and it took them over 30 days to notify me my account was missing two ( 2 ) increased payments. I immediately contacted XXXX XXXX because I was already nearly {$2500.00} dollars delinquent and it was already the end of XXXX. When I got my member file together and spoke to a XXXX representative, the representative listened to my story and contacted Nationstar to try and clarify why the monthly mortgage payment had increased. She discovered that my Escrow had increased. Well, this was surprising because my property taxes had decreased for this year. I think the insurance payment remained the same. I telephoned the Nationstar Escrow department and I was told that XXXX XXXX XXXX allows a Mortgage Loan client to have a negative Escrow balance and that they passed off the loan from XXXX XXXX XXXX with a negative Escrow balance, but Nationstar does not allow for a negative Escrow balance. Well, again my loan has been caught in a trick bag. Nationstar, also reports that the loan in ineligible to drop the PMI because my payments have been more that 30 days late. All of this has been error after error by XXXX and Nationstar. These mortgage lendors are dealing in unscrupulous practices that need to be investigated.
05/08/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • GA
  • 315XX
Web
My family income rate decreased which lead us to apply for a loan modification 3 years ago. This process of mitigation has gone back and forth for 3 years with no resolution until now ... .FORECLOSURE! A realtor company just arrived to my door to inform me that our home was forclosed on Tue, XXXX XXXX. No one from Nationstar had contacted us at all. We were told that the foreclosure process would be stopped upon receiving the requested documents. This loan started with XXXX XXXX XXXX but was sold to Nationstar. The communication is horrible with Nationstar, until the last minute, to request an IMMEDIATE update on paperwork and repetitive forms that have already been faxed or emailed with confirmation. However, we ALWAYS immediately send every form/document, hardship letter, profit and loss statement, letter of explaination, etc has been sent in a timely manner. We do n't always get a confirmation from Nationstar that they 've received the documents so we have to call or email them. We ca n't get any one particular person to handle our case so it 's always difficult and almost impossible to consistently reach someone to discuss your case or issues. No clerk/technician ever has any concrete information about your case being settled, etc. They can only tell you if the documents have been received or not. After successfully receiving all requested documents our home has now been foreclosed. We 're capable of paying for our home but not at these extremely high interest rates. We 'd still love to keep our home but just do n't know what else to do. We 've even been using a third party, XXXX XXXX XXXX ( Foreclosure Prevention ) to no avail. XXXX is just as shocked about the foreclosure as we are and instructed me to file this complaint. Also, the realtor, XXXX, suggested I file a complaint as well because this happens too often and it does n't seem as though banks want to work with the occupants at all. What else is the consumer to do when you 've done all that was requested? All requests were honored in timely manners. If at all possible, IMMEDIATELY. We 've worked hard for what we have and are fighting for our rights to be property owners at this address. We 're young hard working professionals as a family of XXXX, who 's faced hardships and misfortunes just like others but we 're financially stable now and do n't know what else to do. PLEASE HELP!
12/01/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • ID
  • 83687
Web Older American
Approximately XXXX, 2015 paperwork was filed with NationStar Mortgage for a loan modification. NationStar informed the modification was not received so the paperwork was sent again. Again it was apparently not received. XXXX of 2015 I XXXX XXXX of XXXX XXXX was hired to sell the property prior to Foreclosure Auction. XXXX investors discussed an offer of {$100000.00}. An offer was then submitted and accepted for {$110000.00}. According to the original payoff information provided by NationStar that would cover the XXXX & XXXX mortgage. XXXX XXXX, 2015, current payoff information was obtained by XXXX XXXX as closing on the sale was set for XXXX XXXX, 2015. At this time it was discovered that there was not enough funds to cover the sale. A short sale process was initiated. Information was sent to NationStar a XXXX time and also uploaded through the " XXXX XXXX ''. This was approximately XXXX XXXX, 2015. XXXX XXXX, 2015 Notice was given through XXXX that the short sale request on the first mortgage was denied and to continue working on the XXXX mortgage short sale. This has been an ongoing process. Property is set for Foreclosure Auction XXXX XXXX, 2015 and NationStar is neglecting to proceed in completing the short sale request to complete the sale and remove the auction Status. This is email sent today by XXXX XXXX to Asset Manager, Supervisor and " ManagerNSProcessing '' through XXXX. " My client and I would like to know who to file a complaint with regarding these loans and the status. XXXX XXXX has sent in paperwork twice for a loan modification which NationStar told her were not in the system. XXXX XXXX I began the process of short sale on the property and we have been in constant communication since. XXXX XXXX is our XXXX XXXX, he is who I have been working with. Last week I asked about progress on the loan, XXXX XXXX stated he would send a request for the XXXX, it was not on file yet. I just got of the phone with Rep who says request was sent yesterday! My client spoke to someone this morning referring her to a XXXX XXXX and was informed we are handling the process incorrectly and I should have spoken to a manager and provided XXXX and much more. All of this has been provided through XXXX and much more. Foreclosure auction is set for XXXX XXXX for at {$75000.00}, we have an offer and buyers waiting to complete sale at {$110000.00}. ''
03/23/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • NV
  • 894XX
Web
I initially contacted the servicer of my primary home, Nationstar, in XX/XX/XXXX for a loan modification. I went through the entire process, was verbally told by the loss mitigation department to not include my husband 's income since he was " not on the loan ''. I had no idea this was incorrect information so I did as instructed. Months went on with lots of back and forth with requested documents, etc. Ultimately Nationstar denied this modification due to lower than necessary debt to income ratio. Basically, because I had not included my husband 's income information even though the bank statements I provided showed income of nearly $ 23K per month, I was denied. THEN, Nationstar sent the denial letter to the wrong address and by the time I found out what had happened, I had lost any right to an appeal. I called Nationstar only to be given wrong information AGAIN! I was told to send in a contributor form which they emailed to me ... ..only this form. THAT was incorrect! Apparently I had to resubmit an entire new workout packet including this contributor form ... .so I keep getting bad information which only further delays the process for month after month after month. On top of that, the interest rates have gone up since then so I was denied by virtue of Nationstar 's error the right to appeal their decision in time AND lost out on the lower interest rate. Per the MHA today, I met the eligibility requirements back in XX/XX/XXXX and should have been approved under the HAMP Tier 2 program. Since that time I have had to resubmit paperwork 3 times, been denied a 2nd time just recently because they claim my home is a " 2nd home/Vacation Rental '' which IT IS NOT! Our home is a duplex, one side is rented out during the ski season to skiers and vacationers, I 've explained this with a letter of explanation, provided luxury bills, explained our tax returns, all at their request and they STILL maintain I do not live here full time. I do n't know what else I can do as I feel like all I do is get the run-around, delays that end up costing ME, the homeowner, for no reason other than clerical errors. I know Nationstar had the correct address back in XX/XX/XXXX because I received statements and correspondence from them to my address between XX/XX/XXXX and XX/XX/XXXX. When the denial letter was sent out XX/XX/XXXX, it was sent somewhere back in Utah.
10/18/2017 Yes
  • Mortgage
  • Reverse mortgage
  • Struggling to pay mortgage
  • NY
  • 12553
Web Older American
On XXXX/XXXX/XXXX, I consummated a Home Equity Conversion Mortgage ( HECM ) Loan with XXXX XXXX XXXX in the amount of {$350000.00} with an interest rate XXXX XXXX The loan is based on an appraisal performed by XXXX XXXX on XXXX/XXXX/XXXX. XXXX XXXX was hired by XXXXXXXX XXXX XXXX and appraised the value of the property at {$230000.00} Foreclosure Action Against Me On XXXX/XXXX/XXXX, a Lis Pendens and a Foreclosure Complaint were filed by XXXX HECM Acquisition Trust XXXX ( who bought the mortgage from XXXX XXXX ). The complaint contains 3 different allonges to the note and mortgage assignments that show ownership was transferred multiple times. The first Allonge and mortgage assignment appears to have transferred ownership of the note from XXXX XXXX XXXX to XXXX XXXX XXXX in XXXX. The second Allonge and mortgage assignment indicate the note was assigned from XXXX to XXXX XXXX in XXXX. I was not informed of this transfer. The third Allonge indicates the note was endorsed in blank by XXXX XXXX. the third mortgage assignment indicates the mortgage was assigned to the XXXX XXXX XXXX in XXXX. I was not notified about that transfer either. Transaction History I requested a copy of the transaction history from XXXX XXXX. However, it was incomplete. The transaction history begins at XXXX/XXXX/XXXX and ends at XXXX/XXXX/XXXX. This would make validating the amount of the debt almost impossible. There is also no indication of me not paying my taxes or that XXXX paid them. After XXXX began foreclosure proceedings, I began researching my loan because things that XXXX was alleging in the foreclosure complaint did not seem right. First, the legal description indicates the lien was not properly conveyed to the property. The legal description on the mortgage does not match my deed. At some point during the origination of the loan in XXXX of XXXX, XXXX XXXX XXXXl committed mortgage fraud by giving FHA fraudulent information about this loan to get it approved. XXXX XXXX XXXX gave me a reverse mortgage in the amount of {$350000.00} on a property valued at {$230000.00} according to the appraisal supplied by XXXX XXXX. Being XXXX years old at the time of consummation, I was only eligible for a maximum LTV of 55 % of the value of {$230000.00}. My reverse mortgage should have only been in the amount of {$120000.00}, not {$350000.00}.
10/30/2017 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • NJ
  • 078XX
Web
Back onXX/XX/XXXX after a escrow analysis that would have raised my mortgage payment, my husband who is sole borrower requested if lender Mr. Cooper formally Nationstar would get rid of cushion in order to keep payment same. They agreed and refunded us approx {$1400.00} dollars in which we returned half back in escrow account. After paying XXXX payment I got XXXX statement which said their was {$1600.00} in escrow. Since I knew I would be paying XXXX payment on the XXXX we called and they told us they pay town on the XXXX of quarter due. So onXX/XX/XXXXI planned to call and make up difference in escrow to cover a tax payment Due XXXX I was shocked to find out they had made payment without telling me on XX/XX/XXXX and I have no statement as of today stated that payment. My current statement which was issued on XX/XX/XXXXindicated nothing of this transaction. My escrow account became {$730.00} negative so I made an over the phone payment to escrow today to bring us to positive balance. I will be able to provide documents when I get access to scanner. My husband went back thru old statements and discovered they had down this in past paid 2 weeks early and there were months they paid on XXXX ( town gives grace period till the XXXX ) which is what we were told via customer service when we lost cushion so I could keep track and know when I had to have the escrow covered for property taxes. In summary all my closing papers indicate is that they must escrow and pay taxes. This is very frustrating because I need three months worth of escrow payments to make these quarterly tax payments and I was not given chance when they paid XXXX quarter early. How early are they allowed and they did this with no indication on statement I do not call them every month for additional dismemberment info, I was going by latest statement which was not even correct. My husband requested taxes be taken out so that is pending. I just want to know if they had the right to do this. I also believe that the constant increases were partially due to them paying taxes early before I had the chance to give them my payment by the first. The past tax increase would have only been a XXXX $ increase that is why we asked for cushion to be removed. We FHA streamlined 4 years ago to bring payment down that is why the cushion was removed, we have never been late since start.
04/07/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • MA
  • 01109
Web
XXXX XXXX XXXX WAS MY LENDER IN XX/XX/XXXX, BE FORE THEY SOLD MY MORTGAGE TO NATIONSTAR,, AND ITS BEEN 2YEARS AGO,, THEY NEVER TOLD ME ABOUT IT AND THIS COMPANY,,, I HAVE MADE MY PAYMENTS ALWASY ON TIME, THE PAYMENT BEFORE THEY SOLD MY LOAN WAS {$660.00} INCLUDING ACROW AND EVERYTHING,, AND NEVER HAD A PROBLEM UNTILL NATIONSTAR TOOK OVER, I NEVER NEW HOW OR WHAT HAS HAPPEND, BUT I FIGER THAT SOME LENDERS DO SELL THE NOTES, BUT I NEVER NEW THAT THIS COMPANY WAS A COLLECTER AGENCY, BUT THE ISSUE IS THAT EVERY MONTH THERE IS A DIFRENT AMOUNT ON MY MORTGAGE PAYMENTS AND DO N'T UNDER STAND WHY,, I HAVE CALL AND THEY HAVE TOLD ME THAT ACROW IS LOW, WHAT THE XXXX IS ACROW,, I MADE A FIX MORTGAGE FROM THE BIGINING INCLUDING ALL OF THAT ACROW THING, NOW ITS BEEN TWO YEAR IVE BEEN PAYING DEFRENT PAYMENT ON EXPLAN, MY MORTGAGE WHENT UP LAS YEAR FOR THE TAXES INCRISS OK,, IT WHENT FROM {$660.00} TO {$690.00} I SAID OK, I PAID THAT AMOUNT FOR TWO MONTH, BECOUSE ON XX/XX/XXXX FOR MY SURPRICE, THE DEFRENT AMOUNT STARTED TO ADD UP UN EXPLAIN, TO {$700.00} I PAID IT AMOUNT FOR 3 MONTH THE SAME AMOUNT, THEN ON THE THE XX/XX/XXXX THERE WAS A NOTHER DEFRENT AMOUNT UN EXPLAIN FOR {$810.00} WHEN I PAID MY MORGAGE ON TIME, THEN NOW IT WAS OK UNTILL XX/XX/XXXX A DEFRENT AMOUN OF {$760.00} I PAY IT AND NOW IN XXXX AGAIN THEY ARE CHARGING ME {$800.00} THERE SAYING THE ACROW IS LOW, WHAT ARE THEY HIDDING, THEY ARE JUST RIPPING US OFF, I HAVE SEND XXXX NOTES ON LINE BECOUSE OF THIS CITUATION AND GOT BACK ONLY XXXX RISPONDS SAYING, THERE ARE LATE FEES OF {$12.00} WHENT THE PAYMENTS ARE LATE, LIKE I DO N'T NOW THAT, THERE ARE CHARGING ME LATE AND ACROW PAYMENTS WHENT I HAVE FIX RATE! AND HAVE PAID ON TIME, I PAID THE XXXX OF EACH MONTH AND THE LATE PAYMENT STARTS AFTER THE XXXX, THEY ARE COLLECTER AND SINCE THEY CAINT RICED THE RATES THEY HIDE IN THE LATE AND ACROW PAYMENT TO RIP US OFF IN MORE MONEY, IF IT KEEPS RISING THAT WAY, I WONT BEABLE TO PAY,,,. I EVEN GET SCARE WHEN I AM GOING TO CHECK ON MY MORGAGE PAYMENT AND SOME OF THE PAYMENT ARE NOT EVEN POST IT ON LINE, WHEN THEY HAVE DEDUCTED FROM MY BANK, WHY DO THEY ALOUD THOUSE COMPANY TO DO THAT,, THATS VERY STRESSFULL, XXXX XXXX XXXX SHOULD BE SUE FOR SELLING OUR MORTGAGE AND NOT LETTING MORTGAGERS NOW, AND PUT US IN THOUSE PEOPLES HANDS TO MADE OUR LIFE MISSERABLE, I AM SO MAD AND FRUSTRATED. NEED HELP!!
02/22/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 91505
Web
The homeowner has a positive change of circumstances. Today an NPV Report was generated via the Department of Treasury that show that the loan is affordable via a loan modification under the Department of Justice/ 49 States attorney Generals National mortgage settlement Agreement and guidelines. The NPV Report shows a possible workout solution under the above guidelines. The homeowner is requesting an expedited review and appeal for reconsiderations under a streamlined processing. Please see article extract of the NPV Result. NPV Date XX/XX/XXXX Unpaid Principal Balance of the Proposed Modification {$440000.00} Principal Forbearance Amount of the Proposed Modification {$850000.00} Interest Rate of the Proposed Modification 2.0000 % Principal and Interest Payment of the Proposed Modification {$1300.00} Amortization Term of the Proposed Modification 480 months Information That You Provided Which best describes you? Other Servicer & Investor Information Your Investor Other Your Mortgage Servicer Other Discount Rate Risk Premium 0 Homeowner & Property Information Data Collection Date XX/XX/XXXX Do you currently reside in the property under evaluation? Yes Borrower Credit Score XXXX Co-Borrower Credit Score Monthly Gross Income {$8300.00} Property State CA Property Zip Code XXXX Property Value {$820000.00} Property Valuation Type Estimated/AVM Mortgage Information Original Loan Amount {>= $1,000,000} First Payment Date XX/XX/XXXX Do you have a fixed rate mortgage? Yes Unpaid Principal Balance of Your Mortgage {>= $1,000,000} Total First Mortgage Debt {>= $1,000,000} Interest Rate of Your Mortgage 3.125 % Remaining Term ( Months Remaining ) on Your Mortgage 320 Mortgage Insurance Coverage Percent 100 % Modification Fees Paid by Investor {$0.00} Monthly Payment Information Principal and Interest {$3400.00} Real Estate Taxes {$1000.00} Hazard and Flood Insurance {$220.00} Homeowner Association Fees and Escrow Shortage {$0.00} Months Past Due 13 Imminent Default Yes Important information regarding NPV Evaluation results obtained from this site. Homeowner requests a copy of previous NPV Report of Banks Servicer basis of denial report previously to deny the homeowner a " change of circumstances '' denial. The DOJ guidelines allow for a change of circumstances, to really for a loan modification after 1 year of payments into the modification.
03/30/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • FL
  • 33404
Web Older American
On XXXX XXXX, XXXX, I received a default letter from the bank telling me my loan was in default for my failure to make a payment on XXXX XXXX, XXXX. They told me I had 30 days to pay the past due amount of {$120000.00}. I called them to ask for an itemized breakdown of the amount demanded because it seemed ridiculously large. ( i.e. how much was for principal and interest payments, how much for late charges, how much for escrow charges, etc. ) I also asked them how they could demand money from me for payments I allegedly failed to make more than 5 years ago. They told me they would send me a written explanation within 30 days. I never got a response despite several follow up phone calls. After several months of waiting, I went to an attorney who wrote a letter to them XX/XX/XXXX asking them again for an itemized breakdown of the amount they were claiming was due. They sent my lawyer a bunch of paperwork ( note, mortgage, payment history ) but never explained how they came up w/ the {$120000.00} amount demanded in their XXXX XXXX letter. I then filed a complaint with the CFPB ( Case No. XXXX ) for their failure to respond to my repeated requests for an itemized breakdown of the amount they claimed I owed them. They wrote back to the CFPB and said they sent a response to my complaint to my attorney. They did not. I then filed a follow up complaint w/ the CFPB today because they did not send my attorney any response to my complaint. Then, to my surprise, I received another letter from the bank on XXXX XXXX, XXXX. This letter demanded {$88000.00} and said I defaulted for failing to make my payment due XXXX XXXX, XXXX. If they knew I had an attorney XX/XX/XXXX when they responded to my CFPB complaint, why did they write to me directly on XXXX XXXX, XXXX? Also, how am I supposed to know how much to send them to reinstate my loan when they send me completely different amounts to cure the default and with different default dates? Furthermore, they have never explained to me how they arrived at either amount ( i.e. {$88000.00} or {$120000.00} ). I have been trying to bring my loan current for years but they keep giving me misinformation. I am fed up with this. I am a XXXX citizen ( XXXX years young ) and I deserve more than just " form '' letters telling me to pay money without any explanation as to how they arrived at these crazy amounts.
06/27/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • GA
  • 31525
Web Older American
Nationstar Mortgage is now playing the same game for which XXXX XXXX XXXX was sued and had to pay a fine. They are arbitrarily making rules regarding flood insurance coverage compared to home insurance coverage that enables them to forcibly obtain additional flood coverage and take the amount out of one 's escrow account. I was notified by Nationstar that the difference between my homeowner 's policy and my flood policy was too great a difference ( their determination, not Fema 's ). The XXXX letter ( dated XXXX/XXXX/15 ) stated that my coverage needed to be at least as much as the unpaid principal balance of my loan, 100 % of replacement cost of the property as determined by my homeowner 's provided, or the maximum available from the National Flood Insurance Program. I called Nationstar on XXXX/XXXX/15 and was told the letter was in error regarding unpaid balance on mortgage. A XXXX letter was received, removing the unpaid balance of the mortgage as a choice of limits to go by. This letter I took to my homeowner 's insurance agent and explained my problem. XXXX XXXX then did a review and lowered my replacement value to less than my flood insurance and should have faxed said information to Nationstar. So today, XXXX/XXXX/15, I receive a letter from Nationstar stating they took out a GAP FLOOD INSURANCE POLICY effective XXXX/XXXX/15 through XXXX/XXXX/15 and charged {$6.00} to my escrow moneys. Nationstar unilaterally decided in XX/XX/XXXX that I did not have sufficient flood insurance coverage, did not inform me until sending a letter dated XXXX/XXXX/15 ( which is about the time my new flood insurance and homeowner 's renewed by yearly payment from escrow ). After I took care of their issues by lowering my homeowner 's policy, they inform me they bought a XXXX month gap policy for a period I was never informed of or given time to correct. Basically, Nationstar has no interest in my property beyond what is owed them. My policies more than cover the outstanding balance. A XXXX call by me to Nationstar on XXXX/XXXX/15 confirmed that this is not a XXXX policy but simply a Nationstar policy. To me it is simply a way for Nationstar and other mortgage companies to try and sell policies and make money at the homeowner 's expense. Having already suffered through this with XXXX XXXX XXXX, I find it appalling to have to go through this again.
03/28/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • VA
  • XXXXX
Web
In XXXX Nationstar became the 'servicer ' on our loan. They have tried everything to put us in default including manipulation of their transaction history report. They regularly posted payments late even though we have the tracking numbers for their receipt. They tried to establish an illegal escrow, with no proof except their transaction history. In XXXX, they started returning our periodic payments and the payments they accepted were applied to their bogus escrow account rather than interest and principle. They accelerated the loan in XXXX and ultimately foreclosed in XXXX after returning 18 months of payments. In court, a witness for Nationstar testified, under oath, that no escrow existed. A week after that testimony, Nationstar forced -placed an escrow on our homeowners policy, which we have been paying over 11 years as per an escrow waiver. They paid over our paid up policy and instructed the insurance company to return our payments. We received a refund check and have now returned this check to the insurance company. This is the 2nd time Nationstar has tried to place an escrow on our insurance. This is nothing more than under-handed tactics so they can show the court, they actually have an escrow. The only problem is that it 's too late and they have no grounds for doing so. Also, Nationstar has named itself as mortgagee under the insurance policy, while they signed an affidavit for the court, stating that they are only a servicer. They will not respond to us as to their 'mortgagee ' status. There are missing entries on their transaction histories and no 2 are alike. The history shows numerous property inspections, sometimes 3 in one month. They refuse to answer our QWR 's, and any and all questions about their status, the status of a lender, the validity of an assignment and many questionable entries on their history. What I find particularly interesting is that the transaction history shows our payments coming in, but do not show any monies going out to lenders, etc. This has been nothing more than a manufactured default and the illegal foreclosure and is fraud upon the court. This is a company that should be out of business for their illegal procedures. Anyone who reads this, should question every move they make and do n't believe a word they say. They have their own agenda and it is NOT to help the homeowner.
06/09/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • CO
  • 81001
Web
XXXX XXXX, 2015 received notice from XXXX XXXX XXXX that servicing of my loan account number ( XXXX ) would be transferred to Nationstar Mortgage new loan number ( XXXX ) effective XXXX XXXX, 2015. The letter also related that the transfer " does not affect terms and conditions of the loan. '' XXXX XXXX payment was sent to XXXX XXXX XXXX and forwarded to Nationstar, no issues. I then received a letter from Nationstar on XXXX XXXX, 2015 detailing a principle balance of {$80000.00} with an interest fee of {$460.00}. The principle balance was correct as far as the transfer goes but the {$460.00} interest fee was a clear error ; given the APR and amortization table the first payment five years ago was not this much interest. On XXXX XXXX, 2015 I telephoned Nationstar 's customer service line to clear up the discrepancy. The customer service representative told me that he sent a form that explained I demanded an explanation of the interest fee. Also on XXXX XXXX, 2015 I mailed a letter following the process to dispute the validation of debt ( {$80000.00} + {$460.00} = {$81000.00} ), and to ensure all my bases were covered. Yesterday, XXXX XXXX, 2015 I received a letterRE : FHA Case Number : XXXX Loan Number : XXXX Payoff Requested : XXXX XXXX, 2015It was a mortgage payoff statement. It is my belief that Nationstar Mortgage received my dispute and instead of correcting their mistake is intentionally misinterpreting my letter as a request for a mortgage payoff statement. I also computed the math on the Mortgage Payoff statement that I received and the discrepancy still exists in the amount of {$390.00}. Thank you for your assistance it is greatly appreciated. Sincerely, XXXX XXXX & lt ; Copy of Letter sent & gt ; Loan Number XXXX XXXX XXXX XXXX XXXX, CO XXXXTo whom it may concern : I dispute the validity of the total debt {$81000.00}. I received correspondence from XXXX XXXX XXXX explaining that my mortgage was being transferred and the terms would remain the same. I also received correspondence that the principle balance at the time of the transfer was {$80000.00}. I was on hold with one of your nationstar representatives for XXXX plus minutes to uncover the discrepancy without an answer. If it is your companies ' contention to steal money from your customers I will be notifying my congressman and the XXXX.
08/10/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • SC
  • 29456
Web
My loan with Mr.Cooper/Nationstar Mortgage is being foreclosed on. I have not received any statements on this mortgage since XX/XX/XXXX. I mailed a letter to Mr. Cooper on XXXX XXXX I notified them that the balance they has was correct and specifically which payments they were stating they have not received. I requested a current itemization of that account. I received a letter in the mail in XX/XX/XXXX notifying me that my payment amount increased in XXXX and I was never notified until that date that the payments were incorrect or a statement. They stated that in XX/XX/XXXX my payments increased from the XXXX to {$1000.00} and that in XX/XX/XXXX they payments would increase again to {$1100.00}. In the paperwork they sent a paper that said my mortgage had been transferred to them in XXXX. This paper noted that my Principal was {$160000.00}. My mortgage principal was {$140000.00} on the original note that closed on XXXX XXXX. My original P & I was {$930.00} & escrow was {$150.00}. I asked Mr. XXXX XXXX from loss mitigation with Mr. Cooper on XX/XX/XXXX and I asked him why my principal had went up. He stated it was because of escrow, which I could not understand because I thought that amount was not added to the principal. I also asked why I was not mailed statements and he said that the post office returned the mail they sent. Which I also thought was funny because I receive the loan modification information but never a statement. In XX/XX/XXXX I was four payments behind. I made two online payments on XXXX XXXX and I then mailed two checks to completely catch my payments up. These payments were sent back to me. This would have caught the payments up that I was behind. I contacted Mr.Cooper/Nationstar Mortgage to ask why they sent the payments back and he said it would not have cured the default because of the difference in the payment amount that started in XX/XX/XXXX that I was never notitifed of. The balance of that amount would have been {$980.00} due to the change in payments. I asked to pay the past due balance to Mr. XXXX which would have been up to XX/XX/XXXX {$7100.00} with the balance from the months that included the payment changed. He stated that I would have to pay lawyer fees now. The balance they had was incorrect. I spoke with XXXX with Mr. Cooper to get a reinstatement amount which was {$11000.00}.
06/09/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NJ
  • 07030
Web
I have my mortgage currently with Nationstar Mortgage. In XX/XX/XXXX/XX/XX/XXXX, I was notified by Nationstar that my policy needed a floodi insurance policy attached and that if I did not provide proper documentation they would buy for me and charge me accordingly. XX/XX/XXXX, I faxed a policy overview of flood insurance my HOA had secured for its tenants and for which I paid for already. When I called the Nationstar customer service to confirm they received my fax, I was told I sent only XX/XX/XXXX-XX/XX/XXXX and then needed XX/XX/XXXX-XX/XX/XXXX as well. So I sent the requested proof to them in the same month. Skip forward to XX/XX/XXXX and I am told that my monthly premium is increasing XXXX dollars per month. I called the customer service because I was quite alarmed. The rep told me that it was Nationstar 's policy to hold 2 times the escrow amount in my escrow account for safekeeping. TWO TIMES. I told my friends and family this since I was upset and they told me that it was completely unreasonable and I should fight it. I called Nationstar again in XX/XX/XXXX to find out again why it was going up {$300.00}. The rep this time told me that I was misinformed and that they only withhold 2 MONTHS worth of escrow for safekeeping - fine, but still why the extra {$300.00} a month? After much searching we find out that they were withholding for flood insurance. The very same insurance I had provided proof I already had through my HOA. I told the rep that I had sent 2 faxes. The rep said he found the first one from XX/XX/XXXX-XX/XX/XXXX. I said I definitely sent a 2nd one for the current year and to check. He said that he found it but no one had updated the system to say that I had flood insurance and that Nationstar did not have to add it to my account. So I have been overcharged for someone 's mistake. And they told me they can fix the error but it will take 30 days to be corrected. So I asked technically for my next payment I will still have to pay the overcharged payment? They told me yes, but after the they reanalyze my escrow, my payment would most likely decrease since I have been overpaying.. I asked if they will reanalyze automatically when the money returns to my account. The rep, XXXX, told me that I would have to CALL THEM TO REMIND THEM BASICALLY TO THEIR JOB. Incredulous! I am now waiting for my refund.
07/25/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 33772
Web
I have not received this year 's {$21000.00} principal reduction promised to me in Nationstar 's XX/XX/XXXX HAMP approval letter to me on page XXXX, " [ s ] o long as [ my ] modified loan remains in good standing. '' Obviously that was a huge inducement and caused me to go ahead with the loan modification. I have never missed or even been late with a payment since my approval but somehow I am now being denied the promised inducement. On XX/XX/XXXX, prior to sending the completed loan modification paperwork in, I spoke with an XXXX ( or XXXX ) and a XXXX from Nationstar 's help line on two separate phone calls to their customer service line, XXXX. I wanted to make doubly sure that the promises and inducements referred to in their XX/XX/XXXX Hamp approval letter like the one referred to above still applied even though they were not mentioned in the modification documents I signed. They both assured me that those promises and inducements still applied as a separate agreement " [ s ] o long as [ my ] modified loan remains in good standing. '' They also said that those promises and inducements were not included in the modification documents because I do not become entitled to them unless and until I have qualified for them by keeping the loan in good standing for the requisite period. Based on those conversations and those promises and inducements, I sent the loan modification documents in. In addition I sent Nationstar a " qualified written request '' under Section 6 of the Real Estate Settlement Procedures Act ( RESPA ) giving you Notice of Error, Complaint, Request for Information and written answers to my questions about this on XX/XX/XXXX. I understand that under Section 6 of RESPA they are required to acknowledge my request within 20 business days and must try to resolve the issue within 60 business days. I did receive a cryptic response from them setting up some new condition and calculation that was never mentioned or included in their XX/XX/XXXX Hamp approval letter to me. They did not give me any details as to why I did not qualify, what this new calculation is, why I was never appraised of this prior to my decision to go ahead with the loan modification and finally, they did not even send me that information within the required 60 day period. Their response letter was dated XX/XX/XXXX, some 76+ days later.
06/07/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • XXXXX
Web
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX to even begin on this complaint. This complaint is like many that we have filed against Nationstar over the past XXXX XXXX, filled with servicing and auction fraud fraud that the XXXX either seems unwilling or unable to control in this company. A purchase offer was received on this property in XXXX of XXXX XXXX As per Nationstars protocol, the property was run through its fake auction site. Nationstar had interior photos of the property but refused to show them on their wholly owned auction site XXXX. These photos would have illustrated the interior issues with the property and would have allowed for an informed bidding process by the general public ( which raises real ethical and legal concerns ). It should be no surprise that their auction winner cancelled their purchase after viewing the inside of the property and Nationstar refused to counter the original buyer ( a buyer who had seen the inside of the property prior to making their offer ). As usual, it was made very clear to us that Nationstar was more concerned about earning a 5 % buyers premium on the auction transaction than actually mitigating loss for their investor. After their first buyer ( through their fake auction ) cancelled we asked two questions -- - would you counter the original buyer they answered no and second, would you like pictures of the property to add for the follow on auction -- - once again, they refused to inform the public of known material issues with the property prior to the auction. It should shock no one that there was not a bidder the second time around. Its sad, but they couldnt even get the property address correct on the online bidding platform. Their only remark was to cancel the short sale still refusing to counter the original buyer as they knew that they could now not receive the 5 % buyers premium.

I realize that some XXXX XXXX from Nationstar will claim that none of what we are saying is true. But for the XXXX to honestly believe that the thousands of mortgage complaints that they have received from consumers about Nationstar are untrue is fantasy at best ( they are actually changing their name later this XXXX as their brand is so tarnished due to continued servicing and origination fraud in hopes of fooling the general public ).

07/02/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • FL
  • 33178
Web
For years, I have been attempting to resolve this dispute with the Mortgage Holder / Servicer ( s ) of my Home Loan - first on my own, then with the assistance of others - including my attorney. Despite our best good faith efforts, the Investor ( XXXX XXXX XXXX XXXX XXXX ) and current Servicer ( Mr. Cooper, formerly known as NationStar Mortgage ), continues to act in bad faith. Although both entities have been disciplined and sanctioned by governing bodies ( XXXX XXXX XXXX XXXX XXXX by the OCC, and Nationstar/Mr. Cooper by the CFPB ), I have received no remedy - and am now pleading for relief from the CFPB. The most recent grievous actions surround Mr. Cooper refusing to deal directly with me - or any of my appointed representatives. Contact, requests for assistance, and negotiations have been referred by Mr. Cooper to their legal Counsel. That attorney, XXXX XXXX XXXX ( Partner, XXXX XXXX XXXX XXXX XXXX XXXX XXXX | XXXX XXXX XXXX XXXX, XXXX XXXX | XXXX, FL XXXX D : XXXX XXXX XXXX | T : XXXX XXXX XXXX XXXX ) has not made headway in communicating my needs to her client, neither does she respond properly to my requests for assistance. Documents submitted - per the Servicer, must go first to XXXX XXXX. this has caused me to have to share sensitive and personal information with a third party I have not done business with, and who is free to utilize this information for whatever she chooses ( in my opinion ). I have filed a complaint directly with Mr. Cooper, sent requests and information through their 'secured portal ', and attempted to contact all published resources - only to be told offhandedly, that I do no qualify for assistance because of reasons which make no sense. I have repeatedly submitted a complete hardship assistance application to this Servicer - the Investor was apparently forced out of business for similar abuses by the OCC ( Office of the Comptroller of Currencies ), and to the opposing counsel in this case - to no avail. I am pleading with the CFPB for more intercession than a 'resolved-Servicer replied ' ( paraphrasing ) response. I am praying that the various available options - including settlement monies set aside for persons like myself be utilized to make me whole - and allow the parties to resume their business amicably. Please help me to save my home. Thank you, XXXX XXXX.
03/24/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 92833
Web Older American
To whom it may be concerned : I submitted a loan modification in XXXX of XXXX ; however, I never received a decision for that application. Although I received a letter from NationStar Mortgage Dated XXXX XXXX ; declined my application and the letter states " You have 30 calendar days from the date of this letter to provide us with written evidence that XXXX or more of the NPV input values is inaccurate .... '' I am so confused with the letter that Nationstar sent to me in XXXX XXXX in which the letter dated for XXXX XXXX and it talks about NPV something that I do not understand. I am still waiting for NationStar letter to respond for my loan application back in XXXX XXXX XXXX. I did not receive any letter for decision since the loan modification application submitted in XXXX XXXX, XXXX. They have had XXXX recorded of Notice of defaults XXXX XXXX/XXXX/XXXX and XXXX/XXXX/XXXX. I recently received letter in the mail and postings on the door of my house for sale date is XXXX/XXXX/XXXX. I also believe Nationstar Mortgage was wrongly filed a notice of default on my house back on XXXX/XXXX/XXXX because I made 2 months mortgage payment over the phone in the amount of {$2200.00} on XXXX XXXX by Representative name XXXX and confirmation number # XXXX. They said everything was ok ; however they return the funds on XXXX/XXXX/XXXX and filed a XXXX on XXXX/XXXX/XXXX. I strongly believe Nationstar Mortgage is just trying to foreclose my home and not at all in compliance with the law. I am a XXXX with illness of XXXX XXXX and this situation with Nationstar Mortgage is aggravating my sickness. First they are wrongly initiating a foreclosure secondly they never respond to my loan modification application submitting on XXXX/XXXX/XXXX and also they sent me a letter in early XXXX of XXXX in which the letter DATED XXXX/XXXX/XXXX saying that I have 30 days to dispute their letter. This letter dated XXXX/XXXX/XXXX is very confusing and contradicting. In the meantime, I was still waiting for their decision on my loan mod application dated XXXX/XXXX/XXXX and now they gave me a sale XXXX/XXXX/XXXX with no other information. I feel that Nationstar Mortgage is wrongly taking advantage of my situation. They are NOT in compliance with the law because their paperwork and actions are NOT in compliance. Please document attached to be submitted.
02/02/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CO
  • 802XX
Web
Nationstar Mortgage as you are aware from my previous complaint that was never settled illegally entered my property, threw out my renters stole my personal property including tv 's, furnishings, dishes and proceeded to allow the the pipes to freeze causing in excess of {$100000.00} in damages and loss of value. I sued them and they apparently threatened or payed off the judge that handled the case as before the jury trial the judge decided that it was okay for them to do that. Nationstar parent company runs the XXXX XXXX XXXX and has mass control and influence in the community. They used this influence to commit massive crimes against me to the point of having XXXX XXXX of the XXXX XXXX XXXX 's office threaten to arrest me should I go to my own property. The property was not in forclosure at the time and I had called Nationstar to get a payoff as I had the property sold for substantially more than what was owed to them. The property is now damaged and worth less than half of what is owed. They have proceeded to tack on fees and expenses after finally applying to have a sale and refused to release the cure or payoff amounts to XXXX XXXX. Thus costing me an additional XXXX XXXX or more dollars just to cure the loan. Some of these fees were deemed illegal as the original firm handling the foreclosure was charged with crimes and forced out of business by the state attorney generals office. I am still being charged these fees. I am attaching the cure statement showing these charges. This property was in perfect condition and had renters in it when they took possession of the property. It did not require anything. They have broken every law imaginable against me and my property and I expect JUSTICE! I would have had the property sold and money in my pocket with the loan paid in full, but they do n't get paid for that they get paid to service the loan and the more fraudulant they are the more they get paid. This crime was committed against me and XXXX XXXX as they are the real holders of the note even though Nationstar keeps claiming in all the court paperwork that they own the note. They are criminals and belong in jail for theft, conspiracy, fraud and other crimes. I appreciate any help you can give me. I am happy to publish my number and name so anyone can contact me regarding my proof. XXXX XXXX XXXX XXXXXXXXXXXX
05/24/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 75052
Web
On XXXX/XXXX/XXXX I received an XXXX dispute update indicating Foreclosure proceedings started on XXXX XXXX. Nationstar has started foreclosure proceedings without any noticeto me. Nationstar 's predecessor, XXXX XXXX XXXX transferred loan number XXXX that had a XXXX balance. Nationstar 's predecessor 's agent sold the property associated with the loan number XXXX in a foreclosure sale on XXXX XXXX, XXXX. I have been in litigation with XXXX XXXX XXXX, Nationstar 's predecessor since XXXX XXXX, XXXX. This lawsuit is currently pending in the XXXX XXXX XXXX XXXX XXXX, XXXX. XXXX v. Bank XXXX New York XXXX and others. Nationstar was transferred a zero balance loan and now they are claiming I am {$110000.00} past due according to the XXXX XXXX, XXXX credit report date. I have never executed any loan agreements after the foreclosure sale to reinstate the loan XXXX. Notwithstanding, reinstatement or any other loan agreement would fall under the Texas Statute of Frauds. The Statute of Frauds bars any collection of debt by Nationstar if it 's not in writing. Nationstar claims I am $ XXXX delinquent, which is equivalent to about 61 months. The foreclosure sale took place on XXXX XXXX, XXXX, 47 months ago. Ironically, this is the number of months Nationstar showed the account delinquent when is was transferred on XXXX XXXX, XXXX. Nationstar ca n't provide any explanation for the 47 month delinquency when they were transferred the loan from their predecessor. Their predecessor, XXXX, never sought to collect any payments after the foreclosure sale on XXXX XXXX, XXXX. In other words, between XXXX XXXX, XXXX and XXXX XXXX, XXXX XXXX XXXX XXXX never sought to collect any payments on loan XXXX. My credit report showed the last account activity from XXXX XXXX XXXX referencing loan number XXXX was in XXXX XXXX. Nationstar was transferred this loan on XXXX/XXXX/XXXX, almost eighteen months ago. I need them to validate the debt. 1. What loan agreement or legal document ( s ) was executed to reinstate the loan XXXX after the foreclosure sale? 2. What date was the loan XXXX reinstated after the foreclosure sale? 3. Who are the parties that reinstated the loan XXXX? 4. What actions reinstated the loan XXXX? 5. Was Nationstar a party to any reinstatement or loan agreement after XXXX XXXX, XXXX? .
10/04/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • RI
  • XXXXX
Web
Several years ago, my mortgage was sold to Nationstar. Earlier this year I fell behind on my Nationstar ( now re-named Mr. Cooper ) mortgage payments and started getting past due letters. I have been making payments the last 4 months and even sent an extra {$500.00} in XXXX and XXXX. Still I have n't been able to catch up. In a letter dated XX/XX/XXXX they said I owed {$5700.00} but when I spoke with someone in late XXXX by phone, they said if I sent {$4500.00} to them it would bring me current. They did n't provide any written statement to back that up. I am hesitant to send in any monies until I can obtain a full accounting of my payments and my current balance. The first sentence on the letter says " If you are represented by an attorney, please send this letter to your attorney ''. So two weeks ago ( XX/XX/XXXX ), at the urging of my family, I consulted a lawyer who had me sign a Power of Attorney ( POA ) form so that he could speak with the mortgage company on my behalf. He faxed it in on same day XX/XX/XXXX and followed up with a phone call and was told it would be 2 - 4 days before the POA would be " processed '' and until the processing was complete they could not speak with him. So by XX/XX/XXXX, the processing should have been done. Today is XX/XX/XXXX. My lawyer has called every other day since XX/XX/XXXX, he 's been put on hold for 15-30 minutes each time and either ca n't get through or he reaches someone who says " we 'll call you back '' and then they either do n't call him back or they call back at non-office hours. They wo n't give him a direct number to call to bypass the wait time and they wo n't make an appointment with him to discuss my case. My lawyer wants to obtain a full accounting of my payments and balance due after which my family will help bring me current. There are a lot of complaints logged for Nationstar in the XXXX XXXX XXXX database many alleging that they overstate the amount owed. I 'm hesitant to send them the amount they tell me I owe them because if it is n't correct, I 'm sure I 'll never get it back. So the charges are piling up ( to their advantage of course ) while I 'm trying to get them to work with me and my lawyer to bring me current. Nationstar/Mr. Cooper is stonewalling us to their financial advantage, racking up more fees each and every day that goes by.
03/07/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • TX
  • XXXXX
Web
Mr. Cooper, formerly know as Nationstar, is reporting erroneous information regarding my payment history to the 3 major credit bureaus causing me to have undue stress.Since they acquired my account in XX/XX/XXXX from XXXX, there has always been some sort of problem. In XX/XX/XXXX, I spoke with XXXX XXXX a manager regarding the removal of the escrow from my account. He informed me that I had to pay {$2700.00} to have the escrow removed and make my mortgage payments what they previously were {$800.00}. Nationstar received the payment of {$2700.00}, Confirmation # XXXX, however, they continue to put my payments as late payments or missing payments. I have spoken with multiple people there almost on a monthly basis to try to correct this problem. here are some of the names of the employees, XXXX, XXXX XXXX, XXXX, XXXX, XXXX. I have attached my banking information showing the amounts paid with the confirmation number. Mr. Cooper is saying I have a late payment more than 30 days. On XX/XX/XXXX, I spoke with XXXX XXXX regarding my account. She initially stated I was in arrears. After reviewing my account she stated she could see where I made the payments but she could not find where they posted the XX/XX/XXXX payment. After further review she said she found the account where it was posted, a holding account, but did not know why or how to get it removed. I was told she would call her manager, XXXX XXXX, and get back with me within 48 hours. As of today XX/XX/XXXX, she has not called back nor has she responded to my calls to her direct line. My complaints are Mr. Cooper is : reporting erroneous information causing me to have a negative reporting mark, misapplied payment history creating an inability for me to refinance, misappropriation of funds, causing my credit score to be low. XX/XX/XXXX {$800.00} XXXX # XXXX XX/XX/XXXX {$800.00} XXXX # XXXX 5XX/XX/XXXX {$800.00} XXXX # XXXX XX/XX/XXXX {$800.00} XXXX # XXXX XX/XX/XXXX {$800.00} XXXX # XXXX 8XX/XX/XXXX {$800.00} XXXX # XXXX XX/XX/XXXX {$800.00} XXXX # XXXX 1XX/XX/XXXX {$800.00} XXXX # XXXX XX/XX/XXXX {$800.00} XXXX # XXXX XX/XX/XXXX {$800.00} XXXX # XXXX XX/XX/XXXX {$800.00} XXXX # XXXX XX/XX/XXXX {$800.00} XXXX # XXXX XX/XX/XXXX {$800.00} XXXX # XXXX All of the above payments were made via online banking. A copy of the bank statement is available upon request.
03/19/2017 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 92683
Web
PLEASE KEEP ALL MY SEPARATE COMPLAINTS SEPARATE. BREACH OF CONTRACT ( RESPONSE ) Sunday, XXXX XXXX, XXXX XXXX XXXX 1 I am really disgusted with the lack of customer service at Nationstar. It still seems to be the same run around. I do n't need information out of your book on dead line dates and what needs to be done after that. I need to know why after 3 different times of me sending in the application for the loan mod, hardship affidavit, dodd frank and the XXXX. How you can tell me that it was expired.? 2 Why would the letter received as your response say, '' However, the application never got to the approval status as a complete package was never received. No documents were received after XXXX XXXX XXXX? SEE EXHIBIT XXXX 3 Was there a request for something? 4 Solar energy profit and loss? That was never requested. SEE EXHIBIT XXXX 5 The letter states that it was closed due to an incomplete package. " Unfortunately, a denial letter was not generated due to a processing error, at the time the denial occurred for the following reason. '' 6 The truth be told, the reasoning for the closing of my home loan mod request was in fact due to the emotional and mental beat down that Nationstars SPOC stomped me in the mud I filed BK due to the fact that : XXXX XXXX informed me on XXXX XXXX XXXX that he did n't have enough time to get into underwriting. 7 WHY? Would XXXX email me on the XXXX XXXX XXXX and tell me that he has escalated it to underwriting? XXXX XXXX XXXX tell me that he did n't have enough time to do so? XXXX XXXX XXXX was the AUCTION DATE FOR MY HOME TO BE SOLD OUT FROM UNDERNEATH ME! 8 I am not sure what it is called. But I know there is some kind of time line of all documented movement on my file. I am requesting to see it. I want to see all documented HELP that was give to me. 9 For the second review? Nationstar claims that it was opened in error. " Initiated on XXXX XXXX XXXX. This review was closed on XXXX XXXX XXXX, with the close reason of the review being opened in error due to the loan being paid in full on XXXX XXXX XXXX, no denial letters are sent for reviews that are closed due to being opened in error. ****DUE THE MATH ON THE HIIGHLIGHTED AREA*** *********NEED I SAY MORE?????????? /********** 10 # XXXX Is a COMPLETE LIE XXXX The letters " SPOC '' I never received XXXX of the letters.
05/22/2015 Yes
  • Mortgage
  • Other mortgage
  • Settlement process and costs
  • VA
  • 225XX
Web
My ex-wife and I submitted an application through Nationstar Mortgage in XX/XX/XXXX to allow me to assume the mortgage loan in her name. I submitted all of the information and was told I would receive a call back in XXXX business days. I never received a call back and when I contacted Nationstar in XXXX, I was told the information was never received. I resubmitted the information a XXXX time and confirmed with Nationstar that it was received. I then received a letter in the mail dated XXXX XXXX stating Nationstar received our request for an assumption and asked for the exact same information a XXXX time. I called Nationstar and was told again that they did n't have my information. When I informed them I confirmed with Nationstar the last time it was submitted, the representative was able to find the data I submitted XXXX before. I was then told it was with the research department and someone would contact me within XXXX business days. However, once again, I received no return calls or mail correspondence. I contacted again on XXXX XXXX and was asked to resubmit the same information for the XXXX time. I received a XXXX confirmation from Nationstar that my information was received. In XXXX, I called back for the XXXX time and was told that it was being researched by the research department and someone would contact me soon. I called again in XXXX and was told that the assumption was approved and it was in the hands of a third party for closing and could take up to XXXX days. It is now XX/XX/XXXX and I have not received any closing information, no return calls from Nationstar and continually get transferred from XXXX department to another, and eventually get hung up on. XXXX months have now elapsed and I am still no closer to resolving this issue. Again, I want to stress that I was told in XXXX the assumption was " approved '' yet I have heard nothing since. This is unacceptable lending practice and I feel an intentional attempt to not honor the approval that was verbally provided by phone. Nationstar records calls per their voice messaging system, so they clearly have access to verify these statements. Additionally, it has been impossible to speak to a member of management. I am always told they are unavailable but they will have someone contact as soon as possible, and as usual no one ever returns my calls.
05/03/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • CO
  • 80918
Web Servicemember
I am in the process of selling a home. The Original Mortgage was done by XXXX XXXX XXXX , who was bought out by XXXX XXXX XXXX . XXXX XXXX then sold the note to NationStar Mortgage. The note was originally secured by 3 separate properties, but the one at XXXX XXXX XXXX XXXX XXXX , IN was sold and no longer secures the note. The mortgage note for this home is secured by 2 properties. The property that I have under contract to sell is XXXX XXXX XXXX XXXX , XXXX , IN XXXX and the other property that secures this note is XXXX XXXX XXXX XXXX , XXXX , IN XXXX . The Mortgage note is currently held by NationStar Mortgage. On XXXX , XXXX XXXX of XXXX XXXX in XXXX , IN requested a partial release for the property on XXXX XXXX . Today she got a response from NationStar Mortgage with a long list of items required for a partial release. They are : {$250.00} partial release fee, no 30 day lates in the last 12 months, appraisal of both properties securing the note, survey of the property being released, sales contract. The original note does not have any of these requirements for a partial release. I agree that a copy of the sales contract is reasonable and when the appraisal for the property being sold is completed, we will also provide a copy of it. I feel that the remainder of the items are unreasonable and are only a requirement to make the process so difficult that they can not be met in time for the scheduled closing. The current balance on the note is {$79000.00}. After the closing costs are taken out from the sale, NationStar Mortgage will receive just over {$50000.00} toward the note. That would leave a balance on the note of around {$29000.00} and secured by the home on XXXX XXXX XXXX , which is valued at $ {$89000.00}. I can have the realtor provide a Comparative Market Analysis to o NationStar showi ng the current market value of Wheeling. This is provided free of charge to me and an appraisal would cost {$450.00} and take a month to obtain. I need your help to resolve this matter with NationStar Mortgage ASAP, so we can still close on X/XX/17 . I have attached a copy of the original note, and the maturity date was extended to XXXX / XXXX / XXXX . I have also attached a copy of the list of items for release from NationStar Mortgage.
03/02/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NV
  • 894XX
Web
Nationstar mortgage has disrupted my credit because they state that in XX/XX/2015 I missed a payment. I never missed a payment. Between XX/XX/2015 and XX/XX/2015, my payment changed because Nationstar states that my loan went from an interest only loan to a principle and interest loan. I made my usual payment of {$3200.00} in XX/XX/2015. What I did not know is that Nationstar put that money into suspense and did not apply it to the loan because they do not accept partial payments. When I received my statement in XX/XX/2015, I noted the increase in required payment adjusted my payment accordingly. At the time, I was remodeling the home and I assumed that the increase in payment was to cover additional escrow because the taxes and insurance went up. I never thought any more of it and continued to make the new payment ; actually paying more than the required payment. ( This is a practice that I have always done with all of my loans ) Nationstar never notified me in writing, email, or by phone prior to XX/XX/2015 that my payment would be changing in XX/XX/2015. They state that they tried to contact me in the month of XXXX, but that my phone was disconnected. That would not seem plausible since, as a surgeon, I would never not have a working number. Even if they had tried to contact me, it would have made no difference because I already had corrected the payment. At the time, there was more than sufficient funds in escrow to cover the {$600.00} difference that they said that I owed, but they did not apply those funds. Instead they put the {$3200.00} into suspense and did not apply it to the loan. I never discovered any of this until I started the process of refinancing my home. Now, Nationstar says that they can not amend the report. This is disrupting my credit and making it difficult for me to refinance the home. At XXXX years old, I have never declared banckrupcy, short sold a home, or missed a payment in my life!! This is a mistake on Nationstar 's part that is affecting me. I find it hard to believe that they can not amend their report based upon all the evidence available. I think that this is fraudulent and shameful. Moreover, I believe that legally, Nationstar should have notified of the payment change. Had they done so, I would have adjusted my payment accordingly and this never would have happened.
04/17/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 94513
Web
In XXXX XXXX my wife, then a XXXX, sustained a serious injury at work and underwent a XXXX procedure. Since that time she has had numerous surgeries and is still suffering today. She eventually exhausted all of her leave time and was taken off payroll. In XXXX XXXX I retired from my job as a XXXX to take care of her and our young son. Because of this drastic loss in income, we became late on our mortgage. I turned to Nationstar Mortgage for help to no avail. In XXXX XXXX I hired the XXXX XXXX XXXX to help us get a loan modification. XXXX XXXX was assigned to our case and our loan mod request was submitted to Nationstar on XXXX XXXX, XXXX. The review took several months and we were asked to submit many documents which we did in a timely manner. On XXXX XXXX, XXXX XXXX was told that the loan modification was denied due to negative NPV. On XXXX XXXX, XXXX XXXX responded to the decline with a formal appeal proving that we could qualify for a modification due to all of the inconsistencies and incorrect data in the decline letter from Nationstar. On XXXX XXXX, XXXX XXXX received a response to the appeal letter stating that a new modification review had been opened and asking for updated documents. These documents were sent in on XXXX XXXX, XXXX. XXXX called Nationstar on XXXX XXXX, XXXX for an update. She was told by XXXX that they had received the documents and to call back in a few days to see if the file went to underwriting. XXXX called back on XXXX XXXX, XXXX and spoke to XXXX. He told her that the file had been closed out because there was no change in circumstances. There was no mention in the letter that we needed to have a change in circumstances to be reviewed again. XXXX also said that the modification had been denied due to property value, not income. On XXXX XXXX, XXXX XXXX spoke with XXXX who told her that the modification was denied due to income. At this point we are very confused as to exactly why we were denied. This is very unfair and we are probably going to end up losing our house because of this. We feel very strongly that we are able to make our house payment if Nationstar would help us with the past due amounts. With my wife 's illness it would be a severe burden to have to move. We do not want to disrupt our son 's life by removing him from the home he has lived in his entire life.
06/06/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NH
  • 03820
Web
Mr. Cooper Mortgage company was renamed from NationStar Mortgage LLC XX/XX/XXXX. Nation Star Mortgage LLC had paid my correct Property Taxes since XX/XX/XXXX. My Property Taxes were not paid from my escrow account to the City of XXXX NH on the two dates : XX/XX/XXXX and XX/XX/XXXX. However, Mr Cooper paid from my escrow account to the City of XXXX NH on the above dates to an incorrect Property ID located in the same city. The incorrect dispersment to the wrong Property from my escrow account : XX/XX/XXXX ( {$160000.00} ) and XX/XX/XXXX ( {$1600.00} ) Mr Cooper had evaluated my Escrow account XX/XX/XXXX that my taxes had decreased of which I disputed by the Tax bill I had received from the city - I did email/faxed them the tax bill again. I received a Notice of Tax Delinquencies and Unredeemed Tax Liens XX/XX/XXXX. The Taxes owed on my Property are : XX/XX/XXXX ( ' {$2600.00} ) and XX/XX/XXXX ( {$2600.00} ) I called Mr Cooper customer service XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX - spoke to multiple agents, faxed & emailed documents ( including Tax Bill, Notice of Tax Deliquency letter, past tax bills, Print out of Taxes owed from City of XXXX ) The agents reported to me that the Property ID number they had was correct, the tax department had spoken to the City of XXXX tax office to confirm they were correct. It wasn't until XX/XX/XXXX that Agent XXXX gave me the Property ID number which was incorrect as reported on my Tax Bill ( and all previous Tax Bills ). Mr Cooper mortgage statement XX/XX/XXXX made a second payment to the incorrect Property ID number after the many phone calls to Customer service agents to resolve this. I spoke with agent XXXX onXX/XX/XXXX and XX/XX/XXXX about this incorrect ( error payment ) from my escrow account - he said that I had to prove the Property ID number on my tax bill by emailing the attached Tax bill and past bills ( as far back as I had them ). As of today, XX/XX/XXXX - I spoke with agent/XXXX no resolution of this Escrow error ( payment to the wrong Property ID twice ) has been resolved. XX/XX/XXXX, I faxed the documents ( Letter of Tax Deliquency, Tax Bill, Property Record Card, and other documents ) to the Complaint department & the Tax Processing Department. I have also mailed copies to each of the above departments.
11/01/2017 Yes
  • Mortgage
  • Reverse mortgage
  • Trouble during payment process
  • CA
  • 95370
Web Older American, Servicemember
My name is XXXX XXXX XXXX and I am using my Sons email since he has power of attorney. I do n't have an email account. I am XXXX years old. XXXX XXXX XXXX sold my reverse mortgage to XXXX XXXX. Since XX/XX/XXXX I have had problems for 4 months trying to get a withdraw to pay my bills and taxes. I have called 24 times spoken to almost all the customer service people and a manager XXXX. I requested {$7000.00} dollars in XX/XX/XXXX, they show sending it to me via Check. Never made it to my home. They said they cancelled the check and asked me to fill out another request and that they would credit my account. I sent in another request in XX/XX/XXXX with a voided check and direct deposit request fully filled out in XX/XX/XXXX. They show sending me another {$7000.00} that I did n't receive into the bank. When I called asking why I did n't get it in my bank account they showed missing a digit on my bank account and bank rejecting the deposit. However charged me {$7000.00} on my statement. So now I have {$14000.00} they show I took draws for that I never received. So I called them again they said they cancelled the {$7000.00}, however I still showed {$14000.00} taken out of my account and added to my loan amount. In XX/XX/XXXX again they said fill out another request for funds so I did in the amount of {$8000.00}. Also sent in another bank check voided with all the information so they can correct the Bank Info. They still had the wrong bank acct number missing one number. I said what does it take I have bills to pay and all I get is excuses and I have done everything they have asked and I have been without my funds for 4 months. They now show {$22000.00} taken out of my account as they tried to deposit the {$8000.00} again in the account missing a digit since they did n't update it. I again called and they said they would put this in on priority. It is now XX/XX/XXXX and I have n't received a dime in my account but they show over {$22000.00} plus interest and transaction fees added to my loan. This is fraud since the funds never left there facility but they are charging me. All I want is them to correct my statements as I have not received any money out of my account since last XX/XX/XXXX for {$3000.00}. This has put full stress on my XXXX year old wife and I am XXXX as we can not take this anymore.
05/28/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CO
  • 80525
Web
I am a XXXX working on the client 's behalf. My client was facing foreclosure. On XXXX/XXXX/15 the client submitted his first payment in participation of the 90 day deferment opportunity offered by Colorado Statute. All deadlines were met and the payment was sent according to the attorney 's instructions. On XXXX the payment was rejected by the loan servicer, Nationstar. My client called Nationstar and he was told by a representative that they do not " participate '' in the 90 day deferment. I contacted the attorney, XXXX and was told it would be taken care of, and that Nationstar did not have an option to " not participate '' per Colorado statute. I instructed the client to resubmit the payment. The second payment for the second month of the deferment was sent at this time as well. On XXXX/XXXX/15, both payments were sent back to my client. I contacted the attorney again, and was told they 'd be setting up a conference call with Nationstar to get it straightened out, and to resubmit the payments. I instructed my client to do so. On XXXX/XXXX/15, we filed an intent to cure, because my client had the funds to cure the mortgage delinquency. The attorney did not respond with figures until XXXX, after a second request for the figures had been sent. My client took the payment for curing the delinquency, in person, to the public trustee 's office and cured his delinquency. On XXXX/XXXX/15, my client received both of his deferment payments back again and a letter from Nationstar saying he now owed approximately {$2000.00} more than what the cure figures stated. I have attempted to contact the attorney and have not heard back. The public trustee of XXXX County had honored the deferment, and has withdrawn the foreclosure due to the payment to cure the delinquency. But Nationstar still has my client 's mortgage in an active foreclosure, and my client is not sure what to do next OR what to do with his XXXX money orders for the 90 day deferment. XXXX of the money orders is set to expire XXXX XXXX, so he will be depositing the money back into his account. If the deferment payments would have been accepted, as they should have been, his cure figures would have been different than the amount he paid. Additionally, he will be owed back some of the fees paid in the cure payment that had not yet actually accrued.
05/12/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • NV
  • 89031
Web Servicemember
In XX/XX/XXXX Nationstar demanded our mortgage payment. We disputed this since the company originated the loan was since put into bankruptcy by the Federal Govenment for fraud. We demand to see contract under FDCPA and they fail to provide oirginal contract for our review that said we must pay them. Subsequently, they begun foreclosure proceeding and we defended by starting a suit in federal court ( XX/XX/XXXX ) and by Nevada 's Mediation Program. At this point all colllection activity should have been stopped according to the FDPCA. In XX/XX/XXXX we filed our law suit in the Federal Court & In XX/XX/XXXX, the Nevada Foreclosure Mediation Program determined that Nationstar had no right to forecluse lack of proper documents. IN XX/XX/XXXX, the Federal Case was dismissed for diversity issue and I file case in State Court in XX/XX/XXXX after Nationstar begun foreclosure proceedings again and we also while case was pending in State Court went through a second Mediation Program. Because of rules changes, Nationstar didn't need proper documents and we were not allowed to challenge the document presented by Nationstar and they were allowed to foreclose even though we had a default judgment for failing to respond in a timely manner in State Court. However, in XX/XX/XXXX, the State Court Judge erroneous dismissed our case based on improper pleadings by Nationstar 's Attorney that had nothing to do with what we alleged in our suit. Seeing that getting a fair trial wasn't possible by the Judge 's action we decided to pursue a modification through NACA and receive a trial approval from Nationstar in XX/XX/XXXX. Since then, we have not missed one payment or we haven't been late at all not one time. We completed the trial period as scheduled and modification became effective XX/XX/XXXX. After all this, Nationstar now Mr.Cooper went back and reported us late with all credit reporting agencies beginning from XX/XX/XXXX until XX/XX/XXXX. This is unfair and unlawful in accordance with the FDCPA 15 USC 1692. Once a debt is disputed, all collections activites must stop until verification is provided. Proper verification was never provided to us. I believe in some of their modification paperwork they force you to accept these late payments of risk not getting the modification. If need, I will send court documents.
11/11/2015 Yes
  • Mortgage
  • Reverse mortgage
  • Loan modification,collection,foreclosure
  • NY
  • 11414
Web Older American
My wife and I had lived in the same house in XXXX for 30 years. We got a reverse mortgage and we were doing fine and were very happy -- until XXXX happened from XX/XX/XXXX. My house was shifted off the foundation, and XXXX came and put tags on the windows and door that said "Do not enter--condemned". I was not allowed to enter my own home to get my jewelry and belongings out of the house. However, insurance people came and entered the house but I was told I was not allowed. At a certain point in time, the city tore down my house in front of me while I sat there numb. I lost good furniture, jewelry, collectibles, all I owned my whole life. My wife and I have health problems, and we were devastated and lost everything. My reverse mortgage company kept $180,000 from the claim I put in and I did get some money for my furniture. Now the reverse mortgage company is still contacting me saying I owe them money. I have NOTHING. FEMA was lame and didn't help me but with a small check. The reverse mortgage lender who is now Champion Mortgage continued to call me when I told them I wanted no more calls and they even put flood insurance on my property for which my house is gone - and says I need to get coverage, and they will cancel theirs. If you read the attached, it says this insurance covers the "dwelling"! There IS NO Dwelling!!!! I am writing to ask that you tell Champion to go to FHA as I paid for mortgage insurance, so if a borrower cannot pay - the mortgage insurance pays the lender. I am sick of these calls. They are making me older than I ever felt I was. It is now affecting my health. I called the newspapers and they won't listen either. No one seems to care. Except my loan officers who did the loan and who understands my plight. Please help me, I am begging you - because I don't know where else to turn. How can I owe money when I had the mortgage insurance that was supposed to protect me?? What was the FHA mortgage insurance or if not for a devastating loss as this where the house is GONE?! My wife is now in the hospital, I and she live with a relative and I have no idea when things will change. I have applied for low income housing but have no idea when there will be an opening. Thank you for considering my complaint. Thank you. Please see attached. XXXX -- XX/XX/XXXX
12/05/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 92101
Web
I had a valid short sale offer in and Nationstar backed-doored my file and 'sold ' my home on XXXX, though I highly doubt that they fulfilled all of the XXXX County MLS requirements in order to do so ; the home went back to Nationstar . They stalled my short sale file out to 'sell ' the property on their own terms. The BPO came in at XXXX. My offer was for XXXX, with XXXX down. XXXX XXXX ( me, the owner ) has had several XXXX attributed to the entire foreclosure/short sale process. XXXX XXXX ( my wife and co-owner ) has XXXX. The entire process has been very traumatic to both of us and now I have been foreclosed on. I had a valid offer in the XXXX system and have been working on this file for close to a year with my agent, XXXX XXXX, who has been a God send to both of us throughout this very trying process. Nationstar initially tried to sell our home on their auction site ( XXXX ), but he was able to stop them once he listed all of the MLS requirements in order to do so ( see attached ). I am also attaching the following : Purchase contractListing agreementHardship letterAll correspondence in the XXXX system ( my agent salvaged what he could as the hard files were deleted today ) XXXX sale informationXXXX County MLS requirements to auction a homeHere is what we are ; we are talking about an older married couple in poor health that now has a foreclosure on their credit reports, and for what? The BPO ( appraisal Nationstar did ) came in at XXXX. Nationstar has the 'bid ' starting at over {$1000000.00}, though no bids were received and now it is a bank-owned REO. If the short sale is not put back into active review I will be suing Nationstar for the unlawful foreclosure, pain and suffering, and to release the home from REO to complete the short sale process, as well as contacting my Congressman and the media. My wife and I did everything asked of us and you gave us no notice of the foreclosure sale date, nor should you have foreclosed, as their was an active short sale file under review at Nationstar in the XXXX system. You stalled the file out over and over again so that you could own our home and sell it on your auction website. The home is worth far less than you think it is and your actions are nothing short of criminal. You should be ashamed of yourselves. XXXX XXXX & XXXX XXXX
11/30/2016 Yes
  • Mortgage
  • FHA mortgage
  • Settlement process and costs
  • CA
  • 91752
Web Servicemember
I am desperately seeking your assistance in clearing up a mistake that Nationstar made on my home loan account. I would appreciate you looking into my account to advise of further actions needed. I currently have an FHA loan on my home. To give you some background, I lost my job and fell behind on mortgage payments, for fear of losing my home to foreclosure I placed my home on the market and have a buyer to purchase at full asking price. With this I am able to avoid foreclosure or short sale and am able to pay Nationstar the full price I owe on my property. The problem is that Nationstar mistakenly recorded a partial claim deed of trust in error. This partial claim was recorded XX/XX/2016, but a a denial letter for modification ( associated with the lien ) was sent after that was recorded XX/XX/2016. My title company and myself have been dealing with this for 2 months now. Nationstar, attorneys for Nationstar, and HUD all acknowledge what the problem is and that Nationstar mistakenly recorded this on the title, but are not promptly acting on this to correct their mistake to clear this title. I actually have recorded telephone conversation from Nationstar stating that " it is their mistake '', they " do n't know how this happened '' and " someone make a big mistake here ''. I can send you these recorded conversations per your request. I 'm not asking for a handout or for any waiving of money that I actually owe, I 'm asking for something in writing stating that there is no lien, or account if any sorts attached to the title by Nationstar. I have been getting a runaround for months from Nationstar. Every employee I speak to ( or that the title company speaks to ) states it will take another day, week, etc to correct. I 'm begging for your prompt assistance. Nationstar has officially delayed closing for over a month and this is causing great financial distress. I do not wish to have to retain attorneys as many have suggested to force this issue to be corrected, I just want to resolve this quickly so I may move on in an attempt to rebuild my life. File Number-XXXX-Address-XXXX XXXX XXXX XXXX ( Email Ref=XXXX ) Respectfully, XXXX XXXX XXXX XXXXXXXXXXXX XXXXXXXXXXXX XXXX XXXX XXXX XXXX XXXX CA XXXX Alternative contact regarding this situation is : XXXX XXXX XXXX XXXX XXXX XXXXXXXXXXXX XXXX
11/03/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 32259
Web
I received a notice of service transfer from XXXX in XXXX stating my mortgage was transferring to Mr . Cooper. ( FKA Nationstar ). On XXXX XXXX, XXXX I received an overnight letter from XXXX explaining that my loan was removed from the transfer and i would be remaining at XXXX. I have an ACH set up on this account, and it drafted my monthly payment as expected on the XXXX. I received an email from Mr Cooper on XXXX/XXXX/XXXX stating that my loan was now being serviced by them and that my ACH would automatically transfer to them and they would remove my payment from my bank account. I called Mr Cooper to confirm who was servicing my loan and make sure two payments would not withdrawal from my account. The associate stated she could not help me because all of my information had not been received into their systems yet, but she confirmed that they do service my loan and she was not sure why XXXX sent me the retraction letter. I asked her to escalate this as i had serious concerns - 1 with their ability to auto withdrawal from my account without my express written consent, and 2 that i needed to ensure my loan was only with one company. She said since my loan was still being set up there was no one that could help me. she then proceeded to explain that Mr Cooper is in the process of boarding XXXX loans and they are getting a lot of calls so they could n't help me for another 6 days. I asked again if there was really no one that i could escalate too as this may be affecting more customers than me. She said they 've received several complaint calls about paid in full customers that should n't transfer, but not about my situation. I again asked who i should call, I suggested XXXX and she agreed I should call them. I did call XXXX tonight and spoke with XXXX, who was extremely helpful, confirmed my account was supposed to stay with citi and the retraction letter was legit. He attempted to conference Mr. Cooper in on the line with me to get the issue resolved, but the IVR stated they closed at XXXX CST today. It was a few minutes BEFORE XXXX CST when the call attempt was made. What kind of customer service is this? I work, i do n't have time during the day to call and resolve the inadequacies of a mortgage servicer like Mr Cooper. I will now need to call tomorrow and hope I can get through to them.
06/08/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • CA
  • 95648
Web
We completed an application package for XXXX in XX/XX/XXXX when we entered into a purchase contract with XXXX XXXX , XXXX for a house located at XXXX XXXX XXXX, XXXX CA. XXXX was the " in-house '' lender for XXXX XXXX , XXXX We cancelled that contract in XX/XX/XXXX due to us not being able to sell our home in time ( to satisfy the contingency in the contract ). In XX/XX/XXXX we entered into a contract to purchase a different house From XXXX XXXX, XXXX ( our current home ) The closing would take place in about 3 weeks from the time of signing the contract. We asked for the application package. XXXX XXXX, the loan " specialist '' we dealt with at XXXX, stated they did n't require a signed application package. We also asked several times to see the Good Faith Estimate. Finally, it was sent over to us. There was an origination fee showing that we never agreed to be charged in the amount {$860.00}. Furthermore, XXXX was the lender for almost the entire neighborhood, XXXX XXXX was the loan specialist for the majority of the homes, he KNOWS what the closing costs would be. As per our sales contract, the seller ( XXXX XXXX , XXXX ) was to pay up to {$5000.00} ( part of that stipulation was that we HAD to use XXXX for our mortgage ). It was n't until we signed our closing documents did we notice the difference in the actual closing costs amount and the number that was shown on the GFE. The GFE quoted {$5500.00} as the total estimated settlement charges and the actual was only {$4200.00}. We know it is called a Good Faith Estimate, but over-estimating the closing costs by {$1300.00} when XXXX and XXXX XXXX was the only lender for the same homes, in the same neighborhood with the same title company for years, is unacceptable. Had we known what the actual costs would be, we would n't have waived escrows/impound account or we would 've asked to buy down the rate using the remaining concession. We never signed an initial TIL on this property, application, rate lock agreement, intent to proceed, change of circumstance, etc. In addition, XXXX tried to get us to sign the " appraisal waiver '' when we kept insisting that we wanted a copy. With all of the restrictions and safe-guards put in place to prevent predatory lending, XXXX has broken several regulations and in the meantime cost our family {$1300.00}.
10/13/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 91303
Web
On XXXX XXXX, 2015 Nation Star and XXXX XXXX Trustee are threatening to sell my homein XXXX XXXX Ca XXXX XXXX bought and owned by me for over 15 years ). This is very disturbing since this threat along with Nation Star and their Trustee are NOT following Federal and State Law, The California Home Owner Bill of rights and the settlement that was made by the California Attorney generaland Governor specifically : OFFICIAL NOTICE TO STOP ILLEGAL SALE by the trustee Offices of XXXX XXXX and NationStar1. Nationstar is breaking the law. 2. Your office is a California Law Office and as such must advise your client and follow the California Laws. 3. We have requested over 5 times to have a " single point of contact '' this has never happened and is still not happening!!! 4. As you know under California law : " GUARANTEED SINGLE POINT OF CONTACT '' NATIONSTAR failed to do so. 5. QWR and alleged Debt Validation : We have requested over 5 times. 6. NATIONSTAR has failed to provide. 7. Account Reconcilliation of the alleged debt : We have requested over 5 times. 8. NATIONSTAR has failed to provide Reconcilliation accounting. 9. Accounting and Re-instatement figures : we have requested over 5 times. 10. NATIONSTAR has failed to provide Accounting Re-instatement. 11. Loan Modification has been submitted as a consideration ( if Nationstar provided ample proof of the alleged loan ) 12. Severe violation of the " DUAL TRACKING '' law. 13. Defective documentation and defects in alleged loan and alleged foreclosure. 14. NATIONSTAR has failed to provide all requested items from the foreclosure procedure and guidelines as provided by the California Statutes and law. 15. NATIONSTAR has failed to comply with the proper notification of at least 30 days " trustee sale '' by not mailing " certified '' nor " registered mail '' nor even " regular mail '' nor with an email nor with the " single point of contact '' as provided by California Law and Protection. Due to all of these reasons and more ( as we have other items that have been requested as part of the '' debt validation process '' ), it is hereby Demanded that the illegal " trustee sale '' come to a complete Hault and that at thevery least be placed on an immediate " HOLD '', " POSTPONEMENT '' while a FULL INVESTIGATION takes place. Thank you,
01/26/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • CT
  • 06877
Web
I had for the last 12 month been receiving correspondence offering a refi with the company that holds my property mortgage, Nationstar Mortgage. I called to inquire and was told that although I had received the mailing I was not eligible for the offer to refi. Several months passed and I continued to receive additional offers. I called back and was told that I was in fact eligible and was transferred to a licensed specialist whom proceeded to ask me a series of questions. She determined based on my answers that I was eligible. She asked if she could pull me credit report and I told her I first wanted to know what type of rate and product she could offer me. The representative quoted me rates of " low to mid 3 % for the same 30 yr fixed product '' based on me telling her my credit score was over XXXX. I was EXTREMELY clear that I only wanted her to pull my credit if those were in fact the rates she could get me. She assured me they were. After waiting on hold for about 30 minutes for her to pull my credit report she returned to the line to tell me that although my credit score was very high the best rate she could get me was 4.15 % which is essentially what I have now. I asked her what had happened to the " low 3 's '' she was quoting prior and she proceeded to tell me that " it does n't make sense for you to get that rate you 'd have to pay almost {$20000.00} at closing ''. I then asked if those rates she quoted included paying points which not until after the fact did she stutter and hesitate but did confirm that the rates she originally quoted included points. Had i known that information I would have NEVER authorized her to pull my credit. As a result I now have XXXX hard inquires on my credit reports which I have worked extremely hard to get and maintain. I was given misleading and incorrect information. I was baited for the opportunity for her to write a mortgage. I can not have the inquiry reversed and as result my credit score will drop. In this new environment one would think mortgage companies would exercise extreme caution when quoting rates and giving the consumer correct and ACCURATE information. Plain and simple I was lied to and am extremely upset. I left several messages for XXXX XXXX at ( XXXX ) XXXX whom is the representative 's supervisor only to not get a call back.
05/27/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 33157
Web
My Mortgage lender lied to the court in a foreclosure proceeding. They stated to me, the borrower, that they were reviewing my loan modification request. Instead, every time I call the Mortgage Lender ( NationStar LLC ), I am transferred from representative to representative without getting an answer to the complaint filed with CFPB. In particular, NationStar LLC lied to the court in a foreclosure proceeding against our home and fraudulently obtained the title to my property. With the title on hand, Nationstar LLC sold my home to a third party without my knowledge. Since the law now protects innocent third parties, the judge decided to side with Nationstar LLC and we were given XXXX days to move out of our home. However, the third party buyer in this case is not an innocent home-buyer, it is a subsidiary of Nationstar LLC. In addition, NationStar was to provide a response to our initial complaint on this case and instead has filed frivolous paperwork with CFPB extending the deadline to file a response so that we are left with only one week to vacate the property. We have tried on various occasions to work out a loan repayment plan but NarionStar has refused to work with us. On XXXX XXXX, 2015, I called NationStar to request a response to our complaint. I spoke with XXXX customer service representatives and XXXX accounts resolutions specialist before I finally reached XXXX XXXX badge number XXXX ). I demanded a response to my complaint to which she read me the letter from NationStar dated XXXX/XXXX/2015. In that letter NationStar claims that they are reviewing my complaint and that the NEW deadline for them to send me a response is XXXX/XXXX/2015. Since we are " required '' to move out by XXXX/XXXX/2015, we will not have enough time to make arrangements with only XXXX days notice from their response. In the CFPB guidelines it states that the lender is to provide a response to our complaint within XXXX days. Clearly, NationStar LLC is evading their responsibility to answer our complaint. As of XXXX/XXXX/2015 I have not received a verbal or written response to my complaint from NationStar LLC. Again, I spoke to XXXX at Nation Star LLC. XXXX 's badge number is XXXX and her mailing address at NationStar LLC is XXXX XXXX XXXX XXXX, TX XXXX. The phone call was made at XXXX XXXX XXXX time.
10/05/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 90012
Web
XXXX XXXX obtained a loan by using XXXX XXXX XXXX XXXX. to secure it. Her account w/Nationstar Mrtg acct is set up so that it collects additional funds and it sends payment to the Tax Collector. Said property was placed in a Trust and that is when an error occurred in the classification by the Tax Collector that caused a higher tax amount to be due. Nationstar began to bill for the higher amount. I wrote Nationstar and provided proof of the error and acknowledgment by the Tax Collector that the error is being fixed and advised Nationstar that the mortgage payment, which includes the regular amount for the property taxes will continue to be paid but that we will not pay the extra tax amount and that we will deal directly with the Tax Collector. In addition, I requested information about the insurance that Nationstart is paying and asked if Nationstar placed the insurance on the account because I want a different insurance company and it never responded to that either. Nationstar ignored our letter and never responded it to. Mr. Copper Mortgage bought out Nationstar and continue to bill the higher amount. Nationstar nor Mr. Copper have responded to the first letter wherein a request was made that they correct their records and stop threatening to start foreclosure. They did not. Mr. Copper sent a letter providing a point of contact but it did not address the letter. We faxed the letter along w/anew letter to Mr. Cooper. Again, it failed to address any of our concerns. But it did begin to harass us. It began to collect a debt that it did not have the right to collect. I also continues to send out delinquent statements. The latest communication from Mr. Cooper was a threat to start foreclose if the total amount " due '' was not paid by XX/XX/17. Since Mr. Cooper has not corrected the account and has set a due date to start foreclosure, we paid most of the money they demanded be paid. It is now in their account earning interest. We do not owe the amount to the Tax Collector. In fact, I received an email confirming that the error has been corrected. More than 4 written communications have been made to no avail. Why does Nationstar/Mr. Cooper think it can threaten to start or start foreclosure for unpaid taxes? ( That are n't even due! ) I believe they are doing to this to many people.
06/15/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • OK
  • 743XX
Web
I called in my monthly payment and went through the menu to start up monthly withdrawls from my account. I got through it and listed the next payment was to come out on XX/XX/XXXX. XXXX days later they took another payment (unauthorized) from my account and bounced my checking account by $XXXX. I've called and talked to them about it, sent back statements show that XXXX payments were taken out. Now they're telling me that I called in an emergency payment, which I didn't do, and are now trying to lie and say that I made a payment online, which I have never done, never even set up an online account. This company wrongly took money from us, screwed our account so badly that we had to cancel a mini vacation we had planned to take with our children bc of all the missing money and they keep floundering in their attempts to tell me that I made XXXX payments in one month of my own free will, which is so stupid it's almost laughable. On top of that, they tell me that the automated payments that I set up were not in place so while I was thinking that the payments were coming out, I'd be getting late charges added to my account, which is how this company operates anyway. This isn't the XXXX time that they've messed with our lives. Last year I got a foreclosure notice saying that I missed XXXX payments which was untrue, but when I called the XXXX number to find out what exactly was going on, they told me that every payment was accounted for and that they had no idea why I was receiving foreclosure notices. But they charged me late payments and told me that they had only recently "found" my payments within their company. That makes everything their fault but I had no recourse to try to fight this. I'm told that I own $XXXX in late fees for XXXX late payments, which were not late. They've shot our credit w their bogus XXXX late payments and so now we can't refinance w another company and get out from under these thieves. They've been known to not process a payment, which means that they claim late fees for months before you even know it. This happened to us a few years ago. We've lost XXXX to this company when an honest agreement was reached by XXXX us, but honest money isn't good enough for them. They want to suck late fees and anything else they can get out of you. They need shut down.
11/12/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • FL
  • 33186
Web
I HAVE BEEN ATTEMPTING TO REQUEST A MODIFICATION on my mortgage with Nationstar for over a year now, The Lender blatantly failed to comply with HAMP rule Book notwithstanding of its participation and therefore obligation to do so. in a period of over a year, the failed to assign a SPC or Customer relationship manager to the account even after an appeal was submitted. in the contrary they purposely assigned a Legal Code into their system that prevented me or anybody in my behalf to speak with the bank. i was cheated by their attorneys at court whom cohered me to sign a consent judgment so no further litigation was active on the account, this being back on XXXX 2015, this will grant them a sale date in court 90 days after that. well to my demise and surprise they continuously refused to remove code or to allow me to speak to anyone in regards to my modificatiion, even worse denied my attorney to even sepak wtih them direclty in thse regards, therefore we could n't know whether addiitonal documents were nedeed or not until 2 weeks prior to the set sale date they decided tosend correspodnece denying the modificaiotn leaving me with 3 days literally to dispute their decision, i was able to do so at no avails i still was n't able to speak to anyone regarding my modification or dispute. they have failed to evaluate my request accordingly miscalculating income as per the rule book and taking out of the equations XXXX or deferment that could have resulted in a workout. it is obvious there is something else here as the property location is heavily coveted and the Lender might have special intentions therefore to create this issue for me. i addition there are 2 + years of unpaid principal balance which were discharged by the Chapter XXXX bankruptcy i am part of now, which they ; disregarding Bankruptcy court order, refuse to remove from the balance due, with the obvious attempt to disqualify me from any work out, any and all efforts have been done to reason with this bank with no positive results. the Court has granted an additional extension to sale due to proof remitted to judge of the above stated but now they have given me 3 days to resubmit a modification request ; which i will do. in hopes this organism has the tools to overcome the red tape and make justice, sincerely, XXXX XXXX
04/04/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • NJ
  • 082XX
Web
Client has been repeatedly mistreated during efforts to modify loan, most recently was denied based upon his being divorced and a " successor in interest '' to the original party to the note, his ex-wife. Specifically, modification was denied on basis that property was not " owner occupied '' despite client 's ownership and occupancy, demonstrated to servicer countless times. Second, denial of application based on this " occupancy '' issue is in direct violation of the XX/XX/XXXX amendment to the XX/XX/XXXX mortgage rules under RESPA ( Regulation X ) and TILA ( Regulation Z ) found at 12 CFR 1024 and 1026, which rules were implemented to protect " successors in interest '' to mortgage and property ownership by virtue of divorce decree. Despite this status and the explicit provisions of the rules, client 's modification was denied based on his status as " non-borrower '' ( the so called " brick wall '' ), the repeated request for unnecessary and nonexistent documentation of home ownership and occupancy ( the " treadmill '' ), and have otherwise made the application for modification unnecessarily difficult. The same documentation was requested countless times. When the servicer 's employees would finally acknowledge receipt of a particular document, they would invent inadequacies and demand additional information which bore no relation to the client 's ability to pay the loan or any other relevant factor in evaluating this request. By way of example and not limitation, client is XXXX and submitted personal financial statement. Servicer then requested further documentation to explain the financial statement in detail which was simply designed to make client produce more paperwork, and did not provide any additional information. These requests for " clarification '' were repeated and abusive, and the ultimate denial of the modification was not based upon any of the information repeatedly provided and painstakingly supplemented, but upon the " borrower 's '' non-occupancy of the property in question. Servicer also claimed investor did not offer modification under the circumstances in question, a claim that was never validated or documented. In short, client was completely " run around '' in the process of attempting to modify his loan, and his application was improperly denied.
08/24/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • MA
  • 02021
Web
My mortgage was transferred to Nationstar Mortgage on XXXX 2015. The first few months we were not qualified for automatic payment and according to their guide we were eligible in XXXX 2015. This is the most convinient way for us to pay our mortgage. On our first time using automatic payment with Nationstar, our funds were withdrawn from the savings account instead the checking account and they reverted the funds back to our account. Then we tried the second time and they returned the funds again. Then I tried to pay directly from my bank and it was not accepted. Then I tried to pay with a personal check and when I returned from vacation I found out the check was return to me as well. We 've not being able to make an automatic payment ever since and now we are no allowed to pay by phone or by personal check either. We have to pay by certified funds, XXXX XXXX or XXXX XXXX Payment. Apparently, XXXX XXXX only allows payment from a XXXX card debit account which leaves me with XXXX options out of XXXX Nationstar available options. I 've always pay my mortgage on the XXXX but with all of these issues, it 's being difficult to pay on the XXXX because even my personal checks are being returned. Apparently, they put a hold on my account for six months which does not come due until XXXX 2015. When I call them to resolve this issue, I get the run around with no avail. I sent a certified check on XXXX XXXX, 2015 with a XXXX post delivary date and it has not being posted into my account yet. I continue to pay fees and it 's becoming outrageous at this point. Now I was imposed the {$50.00} fee for late payment plus the cost of purchasing a certified check for {$5.00}, stamps and cost for a XXXX date post delivery. I 'm frustrated that they do not offer to assist me in a better way, leaving me with the desire of refinancing with another mortgage company. Their customer service lacks proviciency and efficiency. The supervisors do not offer much help either. I 've being a mortgage holder for over 10 years and I 've never encountered such payment issues. Could you assist me with this issue? I do n't know how much longer I can take this type of lack of customer service especially when I want to pay my mortgage on the XXXX as I am suppose to do. Your assistance will be greatly appreciated.
02/23/2017 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CA
  • 95037
Web
ILLEGAL FORECLOSURE Auction against our home - set for tomorrow, XXXX XXXX, XXXX, XXXX at the XXXX. entrance to the County Courthouse, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX. We appeal to the authority of your Offices for consumer protection and investigation of Nationstar Mortgage LLC. NO LENDER NAMED on the purported Notice of Default, nor in the XXXX ( expired ) /XXXX NOTICE of TRUSTEE SALE..for an alleged account that DOES NOT belong to Consumer. No records of alleged debt. No " competent and verifiable material evidence '' to prove its claims and its BONA FIDES. Alleged DEBT remains to be in DISPUTE -the issues on its " intentional misrepresentations '' of the nature, character and amount of debt REMAIN to be OPEN. Nationstar could not even agree with its conniving agent Quality Loan as to the amount of alleged debt purportedly owing - with an exceptional $ XXXX variance in its Statement of XXXX/XXXX/XXXX -- - 3 days from Quality 's Notice of Trustee Sale issued XXXX/XXXX/XXXX. ALL Nationstar has are documents that anyone could obtain from public records, then stakes a claim against our home by recording its XXXX assignment instrument, purportedly from XXXX in XXXX XXXX, and notarized all the way in XXXX, XXXX! [ Perhaps, XXXX XXXX ran out of notaries ...? ] This instrument of course violates Federal and State Laws - CA Penal Code 115 for robosigning, XXXX HOBR 2924.17 for lack of competent and verifiable evidence to support the same, and then XXXX Civil Code 2936 that provides " assignment of a debt secured by mortgage carries with it the security " Nationstar 's XXXX assignment is of course not supported in any way in its alleged copy of Note in XXXX ( in Court records ) - that is left devoid of any " Nationstar '' marks ... ALL THESE and more " intentional misrepresentations of material facts '' and dual meanings per FDCPA ... .as basis for its UNLAWFUL foreclosure auction tomorrow ... for its undue enrichment. THANK YOU CFPB for your remarkable efforts in cracking down unlawful and deceitful practices in the finance industry to protect U.S. Consumers from predators who violate laws for their undue enrichment. We trust your investigation of our case would merit an enforcement action against Nationstar Mortgage LLC. [ exhibit files to be faxed shortly ]
09/29/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • ME
  • 040XX
Web
Hello, I 'm writing a second letter regarding the unfair and poor business practices of Nationstar Mortgage. I sent my 1st complaint on XXXX/XXXX/15, and Nationstar responded with a XXXX page letter stating that everything I said was incorrect. I disputed their letter with more documents and called the XXXX phone # s they listed in the letter. XXXX were customer service lines, but in the letter it stated that " If you have any questions regarding this correspondence, please contact me directly. '' I called this person 's direct line and the customer service representative who answered did n't know who that person was, and could not find his extension. I emailed this Customer Relations Specialist on XXXX/XXXX/15 and XXXX/XXXX/15, but no response. I then emailed the gentleman listed in the letter as my " Dedicated Loan Specialist '', because his " Direct Number '' went to customer service line also. Within a few minutes I received an automated email response that said to call the same customer service # listed on the previous response letter. I replied 10 minutes later with my direct phone # and hours available to reach me. I said I expected his call today, because the letter stated that he was my " single point of contact ''. This is a ridiculous game that Nationstar plays with their borrowers, and is the lowest level of service. Borrowers expect and deserve to speak and email with real people from their lender, not just to call in to a call center with people only trained to take notes and put in the electronic file, and when the next level of " service providers '' open the file and send out a form letter by snail mail, which will arrive in 10 days or so. The letter will politely say " At Nationstar, customer concerns are important to us. " I just received the form letter dated XXXX/XXXX/15 on XXXX/XXXX/15, stating that they were reviewing my complaint from the XXXX/XXXX/15 letter. 3 Weeks to send me that letter when they emailed their response through CFPB on XXXX/XXXX/15, and I have emailed 3 reply letters since that time, with only an automated email response to call the toll-free # of customer service. I would like the CFPB to intercede and require Nationstar Mortgage to communicate with a reliable contact phone #, and one person assigned to service my account.
05/19/2017 Yes
  • Mortgage
  • Reverse mortgage
  • Struggling to pay mortgage
  • MD
  • 20706
Web
I am the title owner of the property located at XXXX XXXX XXXX XXXX, XXXX, FL XXXX ( " The property '' ). The Bank filed a case based on breach of the mortgage ; more specifically failure to maintain insurance on the property. On XX/XX/XXXX, I received a letter from the lender indicating that my hazard insurance had lapsed. ( Addressed to my XXXX XXXX ). The letter indicated that if I did not obtain insurance that the lender would purchase insurance for me on the property. Included with the letter was an informational brochure. The brochure indicated what would happen if I did not obtain insurance. 1. The lender would " force-place '' insurance. " With reverse mortgage loans, lender may withdraw the cost from the available equity in your reverse mortgage loan. The reverse mortgage I obtained on with the Plaintiff was for {$120000.00}. At the time of foreclosure, I only used approximately {$2500.00} of the line of credit on the reverse mortgage. Nowhere in the brochure did it indicate that a foreclosure was a possibility. Days after the letter from the lender a foreclosure complaint was filed against me on the above mentioned property. I was served the original complaint on XX/XX/XXXX. The complaint was filed on XX/XX/XXXX, however, on XX/XX/XXXX I obtained valid insurance on the property and states the property and was covered from XX/XX/XXXX to XX/XX/XXXX. Proof of insurance was sent to lender. Because this was the basis of the complaint, and I sent information to cure the issue, I assumed it was taken care of. I did not receive any further information regarding this matter. I did not receive any subsequent pleadings, that the Plaintiff indicates were mailed out to the address of the property. Mail is not delivered to that address and has never been. I do not receive mail at the property and have not ever received mail at that address. I receive mail at a XXXX XXXX . Per the US Post Office, all mail Must be addressed to XXXX. XXXX XXXX XXXX, Fl XXXX. I never received any subsequent pleading or any documents regarding this foreclosure. I assumed the matter was taken care of. I only became aware of the Final Judgment on XX/XX/XXXX or XX/XX/XXXX of this year when I was served with the Eviction Notice. I am XXXX XXXX XXXX and the care-taker of my wife who has XXXX.
12/27/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 33705
Web
I refinanced my home XX/XX/XXXX and was told by my mortgage company, Nationstar mortgage who has since changed names to Mr. Cooper, that the mortgage insurance, which was XXXX / month, would be removed since criteria had been met. Fast forward to XX/XX/XXXX and realized I have been paying mortgage insurance all along. I contacted Nationstar on XX/XX/XXXX and XX/XX/XXXX, specifically the PMI (private mortgage insurance) department, and spoke with XXXX and he stated he was going to send everything to the AVP (not sure what this department is) team to look over this issue and then he would call me back by XX/XX/XXXX. I never received a call back. On XX/XX/XXXX, I contacted the PMI department again, but this time spoke with XXXX and she said she would have her manager contact me by the end of the day to discuss my issue. I never received a call back. On XX/XX/XXXX, I mailed a letter and copies of all of my refinancing papers that clearly show that the mortgage insurance was not included and sent this by certified mail. Early XX/XX/XXXX, I received a letter from Nationstar, dated XX/XX/XXXX, stating that they are aware of the problem and acknowledged that the mortgage insurance was not a requirement and should have been removed. The mortgage insurance was finally removed by XX/XX/XXXX. Nationstar stated in the letter that they are working with the "prior lender" to collect the refunds to send to me. This was the last correspondence on their part. Nationstar was my mortgage company when I refinanced in XX/XX/XXXX so I'm a little confused by who they are meaning by "prior lender". The letter is signed by XXXX XXXX, Customer Relations Specialist, with a phone number of XXXX and email XXXX. I have called and left voicemails to her phone on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. I emailed her on XX/XX/XXXX. I have never received a call or email back. I called on XX/XX/XXXX and spoke with XXXX in the PMI department and he stated he would send an email to the other side of the PMI department for review and he told me it would take up to 24-48 hours. I still have not received any correspondence from this company. I am due, to my calculations and not including interest, XXXXXXXX. I would like this resolved sooner than later and I appreciate any help you can offer.
01/13/2017 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • CT
  • 067XX
Web
I had been having problems paying my mortgage due to a job loss a few years back, then was going through a divorce. My mortgage was with XXXX until late XXXX, then was sold to Nationstar Mortgage whom i had never heard of. Applied for several modifications, I was denied every time. My wife and I reconciled, but I was too far behind to save the home. Eventually the foreclosure process started, which was fine, decided to short sale the home as it was better than a foreclosure on my credit also, was told would be able to get relocation fees to help me move my family to another residence. Well we started the short sale process in XX/XX/XXXX, had to go to court numerous times, due to Nationstar not communicating about anything with their own attorneys missing days of work, without pay, due to the fact that the equator system and it 's reviewers were always months and months behind. In late XX/XX/XXXX the furnace gave out and we did not have the funds to replace it as it was approx. $ XXXX {$4000.00} to replace. We found an apartment, and borrowed from friends and family to be able to move in in XX/XX/XXXX. Had several buyers on several different occasions for the property however, because of the " backlog '' with equator and XXXX, none of them wanted to wait it out. Finally had a buyer that was willing to wait it out, and it is now time to submit the HUD, XXXX will not give any sort of relocation fee whatsoever. All paperwork received regarding foreclosure alternatives from XXXX states an advantage to their short sale program is relocation fees, my realtor has been submitting over and over, per Nationstar Mortgage 's advice to keep the relocation fee on the final closing paperwork. Fast forward to today XX/XX/XXXX, still no closing date, and its a year and a half later. XXXX is nothing but bullies, they do whatever they want regardless of what they have printed in black and white, there is an excuse for everything, I am most definitely having every piece of paper I have from Nationstar as well as XXXX looked over by an attorney, I am not going to be bullied by them like a lot of other people are, it 's time the gov't does something to protect the people!!!! HAD I KNOWN THEY WERE SUCH BULLIES AND HYPOCRITES I WOULDVE FILED BANKRUPTCY AND LEFT THEM WITH NOTHNING!!!!!!!
10/09/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CO
  • 80439
Web
I am a XXXX and have a property listed for sale. NationStar did a Broker Price Opinion ( BPO ) of the property and it came in at {$810000.00}. During the BPO the properties basement was flooded and the BPo agent made no mention of it in the BPO report and subsequently brought the BPO price in an inflated value. The buyer had an appraisal done which reflected it 's as-is value with the needed repairs and the value showed {$670000.00}. The appraisal, photos and the repair bid were submitted for a value dispute. Four weeks later a decision was rendered and NationStar stood by the BPO value of {$810000.00} stating " Please advise how all parties want to proceed as our value did not change from $ XXXX. An appraisal report completed by XXXX ( XXXX ) was submitted for valuation dispute. The appraisal estimates the subjects ' as-is value at {$670000.00} as of XX/XX/XXXX. The appraisal is considered to provide a low value estimate utilizing dated sales ( all sales closed in XX/XX/XXXX ) and the - {$100000.00} across the board repairs adjustment is overstated. The repair estimate included in the appraisal is unsigned and no photos were provided that would confirm the noted repairs as described. The subject is located within a desirable pocket subdivision and a sale was noted on the subjects ' XXXX at XXXX XXXX XXXX XXXX, similar age and size, inferior in condition ( dated, inferior kitchen, requires repairs ) and closed XX/XX/XXXX at {$800000.00}. This sale is less recent than desired but is a good indicator of market support for a reasonably similar substitute property within this market. " How can an appraisal by a master appraiser of 25 years experience be considered inferior to Nationstar 's BPO when he took into account the needed repairs and all the comps that were used for the appraisal be considered outdated when I 'm assuming similar comps for the BPO were also used? The area of the home is a very specific location and there 's only so many comps they can use which is stated in the appraisal. The seller has not received a copy of the BPO because it is the property of NationStar. Nationstar should be required at minimum to do an appraisal of their own if they do not agree with the appraised value as the BPO is a much inferior estimate of the properties real value.
11/10/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 33771
Web Servicemember
Working with servicer, XXXX, to modify XXXX XXXX XXXX XXXX loan. Their reinstatement notice states that payments were not received between XXXX XXXX and XXXX XXXX, which is erroneously reflected in the modification principle balance of {$140000.00}. However, USPS records show that all payments were received and signed for and bank records reveal that four of the six payments received were deposited by Nationstar. Nationstar failed to credit the payments received below as of the date of receipt : Nationstar records state unpaid balance of {$1200.00} for XXXX/XXXX/XXXX. o Per bank records, Nationstar deposited payment of {$1200.00} in XXXX XXXX account on XXXX/XXXX/XXXX. Nationstar records state unpaid balance of {$1200.00} for XXXX/XXXX/XXXX. o USPS Certified Mail confirms payment was received by XXXX XXXX on XXXX XXXX, XXXX. Payment has neither been deposited nor returned. Nationstar records state unpaid balance of {$1200.00} for XXXX/XXXX/XXXX. o USPS Certified Mail confirms payment was received on XXXX XXXX, XXXX. Payment has neither been deposited nor returned. Nationstar records state unpaid balance of {$1200.00} for XXXX/XXXX/XXXX. o Per bank records, Nationstar deposited payment of {$1200.00} in XXXX XXXX account on XXXX XXXX, XXXX. This was a Temporary Payment Program ( TPP ) payment as outlined in Nationstars TPP offer dated XXXX/XXXX/XXXX. Nationstar records state unpaid balance of {$1200.00} for XXXX/XXXX/XXXX. o Per bank records, Nationstar deposited payment of {$1000.00} in XXXX XXXX account on XXXX XXXX, XXXX. This was a TPP payment as outlined in Nationstars TPP offer dated XXXX/XXXX/XXXX. Nationstar records state unpaid balance of {$1200.00} for XXXX/XXXX/XXXX. o Per bank records, Nationstar deposited payment of {$1000.00} in XXXX XXXX account on XXXX XXXX, XXXX. This was a TPP payment as outlined in Nationstars TPP offer dated XXXX/XXXX/XXXX As of date of reinstatement letter, another payment of {$1200.00} was remitted on XXXX XXXX, XXXX. Of the 7 payments submitted over the past 7 months, all 7 have been received and 4 have been deposited and it is anticipated that the XXXX payment will be also deposited. Accordingly, the principle balance should reflect aforementioned payments before continuing with executing modification.
08/14/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • GA
  • 30907
Web
1. I purchased residential property at XXXX XXXX XXXX, XXXX, Georgia, XXXX on XXXX for $ XXXX 2. I did 10 % down payment and paid {$15000.00} by Cashier 's Check. 3. I was asked to pay Private Mortgage Insurance {$77.00} every month as I paid only 10 % down payment. I was given Private Mortgage Insurance - Initial Disclosure where in it states that when the principal loan amount is to reach 78 % of the Original value of the property, Automatic Termination of PMI would terminate. 4. The Amortization Schedule was given and when the Principal Balance reaches to {$110000.00}, this balance will be reaching 78 % and automatically PMI terminates. 5. Loan was modified by XXXX XXXX XXXX XXXX, and the additional agreement states under section D that all the terms and provisions of the Loan Documents remain in full force and effect. 6. On XX/XX/XXXX, my loan servicing was transferred to Nationstar Mortgage LLC and I was informed that nothing else about the mortgage loan will change. 7. Nationstar Mortgage on XX/XX/XXXX sent a Mortgage Insurance Annual Disclosure, stating that PMI will automatically terminate on the date the principal balance of my loan is first scheduled to reach 78 % of the original value of the property. 8. I reached 78 % of the original value of the property on XX/XX/XXXX. 9. Nationstar Mortgage LLC., sent me a letter on XX/XX/XXXX that my property purchase price is {$150000.00} and the appraisal is {$150000.00} and my LTV is 77.67 % and automatic termination of the PMI would be XX/XX/XXXX. 10. Nationstar Mortgage LLC., sent me a letter on XX/XX/XXXX confirmed after reviewing the PMI Disclosure, the PMI will automatically terminate on XX/XX/XXXX. 11. XXXX Court reference to similar situation is referred that Mortage Companny can not calculate the PMI automatic termination date on the updated property value which in this case Nationstar Mortgage LLC., has taken the $ XXXX the transferred balance loan amount from XXXX XXXX XXXX XXXX , as property value. A huge mistake Nationstar Mortgage has done. Where as XXXX Courts say that the original value of the property only to be taken. I want Nationstar Mortgage LLC., to refund the excess PMI collected from me. My Nationstar Loan A/c No. is XXXX. Thanking you, Yours truly, XXXX XXXX XXXX XXXX XXXX XXXX GA XXXX
03/11/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 328XX
Web
I want to report US Bank for illegally foreclosing on my condo by committed fraud on the courts. Included with this complaint is a report from a forensic document examiner who discovered that US Bank and/or associates forged my signature as well as submitting fraudulent document to the courts. After reviewing my evidence file at XXXX XXXX XXXX XXXX XXXX XXXX and consulting with an expert foreclosure attorney, I uncovered several facts that reveal US Bank intentionally committed fraud to take my property away from me. Fact 1 : They forged my signature on several documents including the promissory note. Fact 2 : US Bank initiated a foreclosure lawsuit in XXXX XXXX, XXXX claiming that they had possession of my original promissory note at the time they filed their lawsuit. This is impossible as the original promissory note was in the possession of XXXX XXXX XXXX record from XXXX and was released to XXXX XXXX XXXX in XXXX XXXX. Fact 3 : In XXXX XXXX my mortgage assignment was transferred from XXXX XXXX XXXX XXXX XXXX Mortgage, XXXX four month after US Bank initiated their foreclosure on my property. I do n't understand how US Bank had positioned themselves to continue with their foreclosure when they were n't a legitimate party in this transaction. Fact 4 : My initial lender, XXXX XXXX XXXX XXXX, who went out of business in XXXX, acknowledged in XXXX XXXX that my promissory note was either lost or destroyed when they submitted a copy to XXXX XXXX XXXX XXXX. I do n't understand how US Bank or XXXX claims that they have the original when it was reported lost or distroyed. For over three years I have been fighting to save my property from banks who were not willing to work with me and my attorney. Despite me having the financial mean to meet their financial demands they still refused to come to any agreement. Today I am convinced that US Bank has been obstructing any chances of me keeping my property. They have gone to great length of committing fraud to take my property that is n't legitimately theirs. In XXXX XXXX, US Bank succeeded in foreclosing on my property but my case is on appeal since my bankruptcy dismissal. It will be months or even over a year before we can go before the judge share our discovery. I want to report US Bank for committing fraud.
03/27/2017 Yes
  • Mortgage
  • FHA mortgage
  • Credit decision / Underwriting
  • CA
  • 934XX
Web
I RECENTLY IN XX/XX/XXXX STARTED THE PROCESS OF PURCHASING A HOME. I WAS APPROVED AND EVERYTHING WAS MOVING ALONG. I HAD MONEY IN ESCROW AND DUE TO A BANKRUPTCY CHAP XXXX FILED IN XX/XX/XXXX AND PAID FOR ALMOST 5 YEARS. IN XX/XX/XXXX ROLLED THE CHAP XXXX INTO A CHAP XXXX AND HAD TO FORFEIT MY HOME. THE CASE WAS DISCHARGED IN XX/XX/XXXX. I WALKED AWAY FROM MY HOME AND BANKRUPTCY WAS DISCHARGED AND OVER ... FORWARD TO XX/XX/XXXX I HAVE AN FHA LOAN DUE TO TH B.K ON MY CREDIT AND IT HASNT BEEN 4 YEARS SINCE DISCHARGE. ALL WAS GOOD EARLY WITHDRAWL OF XXXX FUND FOR DN PYMNT. PENALIZED AND TAXED XXXX DOLLARS FOR DOING SO. 5 DAYS BEFORE CLOSING IM TOLD THAT A FORCLOSURE FROM NATIONSTAR FROM MY PRIOR HOUSE WAS NOT ON MY CREDIT BUT ON A DEEP RECORDS SEARCH AND I WOULD NOT BE ABLE TO CONTINUE MY CLOSING OF HOUSE WITH 5 DAYS LEFT. FIRST OF ALL NATIONSTAR FROM MY PRIOR HOUSE WAS FILED CHAP XXXX ON AND DISCHARGED IN XX/XX/XXXX AND THEN IN XX/XX/XXXX THEY PUT IN A DEEP RECORDS SEARCH THAT THEY FORCLOSED ON ME. HOW CAN THEY FORCLOSE AND DESTROY MY CREDIBILITY WHEN THEY WERE BANKRUPT ON AND DISCHARGED?? NATION STAR WRONGLEY PLACED A FORCLOSURE ON ME WHEN IT WAS WELL OVER A YEAR THAT I WAS DISCHARGED FROM BANKRUPTCY. THEY COST ME XXXX IN TAXES AND PENALTIES FOR AN EARLY XXXX WITHDRAWL ,XXXX DOLLARS IN APPRAISELS FOR THE HOUSE I WAS PURCHASING AND I CAN NOT DONATE TO MY XXXX FOR 6 MOS OR PUT THE MONEY BACK IN THE ACCOUNT. NATION STAR DID ME WRONG IN A VERY BAD WAY. THEY HAVE A HORRIBLE TRACK RECORD AND COMPLAINTS THAT DONT STOP. WHAT I AM REQUESTING IS THAT THIS FORCLOSURE THEY PLACED NOT ON MY CREDIT BUT ON MY RECORDS BE REMOVED IMMEDIATLEY SO I CAN PURCHASE MY HOUSE FOR MY FAMILY. EVERY REALATOR INVOLVED AS WELL AS MORTGAGE COMAPNIES AGREED I WAS DONE WRONG AND IT SHOULD NOT HAVE HAPPENED. THEY SAID THAT NATIONSTAR LET THE PROPERTY SIT FOR OVER A YEAR WITH MY NAME STILL ON TITLE UNTIL THE MARKET INCREASED AND SOLD THE PROPERTY FOR A NICE PROFIT AND DAMGED MY CHARACTER IN THE PROCESS. I HAVE BEEN DEALING WITH A BANKRUPTCY ON MY CREDIT SINCE XX/XX/XXXX BUT IN NO WAY WAS EVER SERVED OR ANYTHING ABOUT A FORCLOSURE DUE TO I BANKRUPTED ON THEM CAN YOU PLEASE HELP ME TO RID OF THIS WRONGLEY PLACED FORCLOSURE ON MY DEEP RECORDS SO I CAN CONTINUE MY SEARCH FOR A HOME?? THANK YOU XXXX
06/01/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 92024
Web
In XXXX my husband was killed in the military, leaving our daughter and I, I used his life insurance to buy a house for us. I was the victim of predatory lending, the company that did my mortgage is under federal indictment and all the people doing loans there are in jail. They forged my signature on documents and lied about me having a job and the rates and terms i agreed to changed on the final documents. in XXXX my daughter was XXXX and I had to close down XXXX that I had opened the previous year and lost all my investment. The mortgage company at the time : XXXX, illegally foreclosed on me and I got a judgement in my favor. I then applied for a modification and kept getting denied for lack of paperwork. Finally I had all the paperwork right and they sold the loan to XXXX. Went through the whole process with XXXX for literally years. Constantly having an issue with something in my loan modification packet. Finally got it all done and it went to the underwriters and a couple of weeks later they told me " it all looks good, just doing some final package information '' then they sold my loan to Nationstar. In the mean time I am not allowed to make payment and fees and late charges etc. are over {$100000.00}. My original loan amount was {$630000.00} and now my statement is saying my original loan amount is {$700000.00}. Nationstar makes me go through the whole process again, I keep having paperwork issues, they have XXXX different files on me and my paperwork was n't being sent to XXXX, so they could never find it all. I have requested my phone and e-mail to receive a copy of all the fees and charges on my loan and a copy of the original deed and they have all said, yes they will send it and I have never received anything.. as of today, I have been denied a modification again, based on income and they did n't have my income correct when I asked, they say I owe {$400000.00} on top of my {$700000.00} which was originally {$630000.00}. Without being able to afford a lawyer, I have no way to get them to give me the information I need and no way to hold the Banks and the lender accountable. This is the only home my daughter has lived in and she needs consistency, my only financial security was my investment in this house and took all of my husbands life insurance.
04/30/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NY
  • 10956
Web
I have been a customer on Nation Star mortgage since somewhere around XX/XX/XXXX, after they had bought the loan from XXXX XXXXXXXX XXXX. XXXX XXXXXXXX XXXX reported that the account was not current, and I was a month behind. I spent many hours with Nation Star rep 's about bringing my account up to date. It was understood that I needed to pay an additional sum of {$940.00} to bring the account up to date. I made additional payments to Nation Star with separate checks, paying the {$940.00}. At that time my wife and I decided to enroll in the auto pay program to avoid any problems in the future. The account had been set up and we were paying on a schedule. After a while we stopped opening the monthly Nation Star mail. It just confirmed the payment made. This process continued for a five year period. We did not get any phone calls, nor emails concerning a problem with the account. InXX/XX/XXXX we received an envelope from a business titled " Mr Cooper ''. being unaware of any business titled " Mr Cooper '' we opened the envelope. We learned that Nation Star was now Mr. Cooper. We had been paying {$3700.00} electronically for five years. Now with this letter from " Mr Cooper '' our monthly payment was {$5000.00}? There was no explanation provided. The difference in the payment was {$1200.00} which was listed on the ( total fees and charges ) line of the statement. We called the next day and learned that the payment we made to bring the account current was never applied? They did not have any records showing the payment. One of the reps stated that the extra funds could have been applied towards your principle instead of towards the shortage in the account. I attempted to resolve the problem and called the Mr. Cooper office numerous times with no results. One call was placed to a rep identified as " XXXX '' XXXX. She suggested that I call her back tomorrow, and she would connect me to the office where they can negotiate a payoff. I called her several times over the next 3 days, and never got a response. One rep stated, " don't worry about it, you wont be asked to pay until you sell your house! '' This lending institution is NOT willing to help no matter how hard you try! They refused to provide me with their cooperate number and suggested that I write a letter.
08/30/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • OH
  • 45011
Web
My mortgage contract permits me to pay in advance without penalty. The contract does not limit how far in advance I may pay. I stay paid in advance ( presently six months in advance ) and most often also include extra principal payment each month. Nationstar Mortgage has been informing me that I may pay no more than six months in advance. I have repeatedly asked them where in my contract it limits me to paying no more than six months in advance and they refuse to tell me. They always respond that they are sending my request to a research team as my inquiry is complex and I will hear in 7 to 10 days .... yet I never get a response. This month I notified Nationstar that as they can not point out where in my contract it states I may pay no more than six months in advance, and as my contract allows me to pay in advance, that I would be submitting an additional payment to pay seven months in advance and that it should be applied as such. On XXXX XXXX, XXXX I paid my mortgage for XXXX XXXX, XXXX and included an additional {$150.00} towards the principal. My next payment should therefore be due in XXXX XXXX. XXXX. However, Nationstar failed to apply the payment toward my due date of XXXX XXXX, XXXX ... and instead on applying the payment properly, left my next due date as XXXX XXXX, XXXX and applied the entire payment merely towards principal with no credit as an advanced monthly payment. I contacted Nationstar and asked that this be corrected and that my next due date be listed as XXXX XXXX. XXXX. Nationstar refuses by stating that allowing me to pay more than XXXX months in advance XXXX cause my account to fall into default. This is an asinine and nonsensical reply. My contract plainly states that I may make advance payments without penalty. I have repeatedly asked Nationstar where in my contract it limits these advance payments to no more than XXXX months and they have never been able to respond. I ask that my XXXX XXXX, XXXX payment be applied towards the XXXX XXXX, XXXX payment due date plus the extra {$150.00} towards principal and that my next mortgage due date be corrected to read XXXX XXXX, XXXX. I also ask that all future advance payments be applied correctly as I intend to have my mortgage paid at least one year in advance, and more if I am able.
05/09/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • TN
  • 38053
Web Servicemember
My mortgage was bo ught by Nationstar from XXXX XXXX in XXXX . M y Trust handled by my attorney set up automatic payments through my bank not through Nationstar. It was on auto pay for 19 months, then with no warning they blocked my payments. My bank informed my atty that it would not accept pyt. By the time it was caught and my bank called Nationstar they then accepted the two payments but did n't remove the 2 lat e payments from credit. They stopped the auto pay when I was refinancing somewhere else. As I was about to close on the new mortgage Nationstar sta ted they no explanation why they took it off the auto pay making me late, now unfairly forced in to a 6month modi fication instead of a refi. 10.25 % on a XXXX $ loan done by dad is too high. This was an inheirted predatory loan by XXXX XXXX done in XXXX with my dad. There are 3yrs m issing from the loan. I have documentation shows XXXX not XXXX , payments are missing that I have receipts for, I have ample evidence from XXXX including newspaper articles, insurance papers, government papers all showing the Mortgage in XXXX . Nationstar has been alerted to this however, they still blocked auto pay after 19 months no warning or explanation why. I was also in accident during this time, had no concerns as it was on auto pay all this time. Even with po! ice reports and hospital notes, they still made me late on purpose to stop my refi with another company. I was told by Nationstar not to waste my time trying to refi with them to go elsewhere, now I 'm forced to a modification, 6months and still no answer. The two pyts they blocked are now on my report, they should remove tho se so I can refi. They stopped automatic payments after 19 months?? then said I was late. Also payments missing I requested my payments history that 's when I found missing paymen ts and 3 yrs mi ssing off mortgage from XXXX XXXX . I just wanted a better rate than over 10. % they do not have my original loan documents from XXXX XXXX , I still have documents not signed by my dad. He passed in XXXX . XXXX XXXX wanted me to proceed with a modification after his death under his name and I XXXX ! ined. Now since XXXX did this, instead of refi I 'm 6months in to a modification. Still waiting.
05/20/2016 Yes
  • Mortgage
  • Reverse mortgage
  • Loan modification,collection,foreclosure
  • NY
  • 128XX
Web
my mother and i owned a home between us, while i was not on the deed, she took out a reverse mortgage in XX/XX/XXXX, she passed away in XX/XX/XXXX. A month later I received a bank letter of default, she never informed me of doing this so it was a shock. I have been living this never ending nightmare since than. On the advise of a attorney to protect my interest in the home and property as i had help purchase the home originally with inheritance money, I filed a Chapter XXXX. The bank had several opportunities to contest, they did not, than a year into the bankruptcy and a confirmed plan, the servicer for the bank filed a motion to lift the stay. I have found papers and mailings to my mother which obviously had her fooled to thinking this was a wise decision. My mother left everything in a trust for my children and we also had a notorized agreement that the home was 1/2 mine. There is a stack of mortgage papers atleast XXXX inches think, there is no way all that was explained to her, just initial here areas and no indication of having any legal advise. What appears to be the first mailing to her the pamplet is briefly written and sounds wonderful to our elderly family members, I see how easily they can get fooled. I have been in bankruptcy just about every few weeks lately, with this horrendous fight. Another issue I have had is people really understanding the reverse mortgage differences vs traditional.At first the judge saw the 'human side ' to my story, and saw 'red flags ' when the term 'reverse mortgage ' came up. I thought i had a fighting chance. However, with many loopholes and people really being misinformed, the judge decided to grant their motion to proceed with the foreclosure.just today. I am devastated. I am a firm believer these need to stop, the loopholes and strings they use is incredible and like sugar coated crimes against the elderly and their heirs, This company has made no attempt to work with me even when the matter was brought to court on accepting payments from me, they refused, saying they have no obligation to do so and that was just during the bankruptcy plan till a refi could be obtained.i believe this was a misleading and deceptive transaction and want some resolution to keep my home from these vultures on our loved ones
06/08/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Incorrect information on your report
  • Account status incorrect
  • CO
  • 801XX
Web
I had added so much extra $ to principal I am 8 months ahead. OnXX/XX/XXXX I tried to make my regular payment on line but I could so I called to find out why. The girl said it was because the loan was almost paid off so she would have to do it on her end. After some research on her end she came back and told me an amount of {$1900.00} so I said fine and she put it into the system and it got paid. Later that week I received a payoff statement for the amount of {$5800.00} in the mail. This was an incorrect amount so I called them. I got no help immediately but finally got to a supervisor who saw it was over {$1500.00} higher than it should be and she said it would be corrected. I didn't receive any thing new so on XX/XX/XXXX I called in to make a payment again. The girl said she didn't know how to handle this so she transferred me to another supervisor. She suggested I just make my regular payment ( {$2600.00} ) since there was some confusion and she would have another final statement sent out. I made the full regular payment as she suggested. I received a final payment statement and wired the {$1400.00} as was asked for prior to the date asked and paid the loan off in full. The problem is because I didn't pay the {$5800.00} wrong amount on the payoff they sent out after I made the XX/XX/XXXX payment the are some how showing me 60 days late. I need to refinance because of a recent divorce in a limited time and I cant talk to anybody in the credit department. I have spoke to one supervisor XXXX ( XXXX ) XXXX XXXXwho has tried to help but her hands are tied. I also talked to an XXXX XXXX ( XXXX ) XXXX XXXX who said he could see where it was incorrect and would do his best to fix it The fact the are reporting this wrong could cost me my house. I paid every payment I was told to pay when I called in They no the final statement for XX/XX/XXXX was in the wrong amount and they don't care. I called in and spoke to them every time I made a payment and THEY gave me the amounts and said everything was fine, I don't have 30 days to fix this and they don't care. I could lose my house because I cant get this fixed. Even if they just took the 60 late off the report till they figure it out it would be fine but they wont even do that They dont care.
05/02/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Settlement process and costs
  • CA
  • 912XX
Web
Mortgage company has filed a trustee sale against my property while a lawsuit against them is filed. For the past 2 years I have tried to reach an agreement and resolve our differences with this company, and one option was to modify the loan, and for about a year their employees kept losing the paperwork that was being submitted to them, I kept re-sending them the same papers 2 or 3 times and still they would deny the modification stating that I did n't submit all the requested documents. I got fed up hired a law firm, they filed a lawsuit against them, because this company uses Robo-Signers, this means they used a random name as the person who signed the assignment of the deed, the signer does n't even work for the company, but on the document that person is appearing as the vice president of the bank. They use forged signatures to foreclose on homes. During the lawsuit process, the staff from the law firm were finally able to reach the bank, and receive a modification to which bank was not willing to disclose the terms. They stated that I must pass a trial period, which means I have to make 3 payments for the amount they stated, after that they will provide the terms of the modification. I did make those trial payments, and after they sent me terms that were completely unacceptable. I made several attempts to reach them, in order to discuss the terms, prior to signing or agreeing to anything, I was not able to reach anyone. I left 4 messages within 15 days, and did not receive any call backs. I did however receive 3 calls from the bank, when I picked up it was a machine stating that I need to call the bank regarding default payments. I would call them right back, and again be transferred to a machine where again I had to leave a message, and no calls were returned. I even sent email to have someone call me back, even my attorney tried to get hold of someone and failed. Now a court date has been scheduled for XXXX XXXX, and bank decided to set up a trustee sale 3 days prior to the court date, for XXXX XXXX, while a lawsuit is still pending. I need to stop the trustee sale until the lawsuit is over. Bank is trying to foreclose on my house without any proper documentation, actually even worse, with forged documentation. I need this to be stopped.
01/22/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CA
  • 947XX
Web
XXXX XXXX XXXX sold my modified mortgage to Nationstar Mortgage in XXXX. It has been a nightmare ever since. Nationstar Mortgage Company claims to have paid my insurance through the escrow account I have. The insurance company confirmed today that Nationstar never made XXXX payment for my homeowners insurance. Yet Nationstar took almost {$3000.00} of my money for insurance in XXXX, XXXX, XXXX. Nationstar is currently filing for foreclosure on my house because they claim I am in arrears. They have provided no evidence of this. I have documented extensively my payments. I have proof that : 1. proof that Nationstar claims to have paid hazard insurance from the escrow account with XXXX, XXXX, XXXX XXXX forms. 2. correspondence regarding the complete lack of insurance paid with money from the escrow account 3. I have made the payments that have not been credited to my account In XXXX they took {$830.00} for insurance from my escrow account. In XXXX they took {$2100.00} for insurance from my escrow account. In XXXX they took {$1100.00} for insurance from my escrow account. Because I live abroad I was not informed of this at all. Nationstar has not only reneged on the terms of the acquired mortgage in terms of insurance, they have imposed extensive fees and repeated inspection charges ; falsified information about my account ; neglected to credit {$14000.00} in payments they claim are in arrears, and are now foreclosing on my house that my daughter lives in. I have tried to correspond with Nationstar since XXXX of XXXX. None of my inquiries have ever been acknowledged or responded to. My requests for their legal counsel 's contact information were ignored 3 times since XXXX of XXXX. I have tried to communicate with the law firm representing Nationstar. I have provided the law firm and Nationstar with documentation of every payment that has been received, proving that I do n't owe any money. Nothing has been accomplished. I have no lawyer because they all want a {$25000.00} retainer. The foreclosure date is on or around XXXX XXXX, XXXX. How is it possible that a company, who has numerous class action suits involving hideous levels of corruption, is allowed to take a person 's house away, when they are not in arrears? Time is running out.
05/21/2017 Yes
  • Mortgage
  • VA mortgage
  • Trouble during payment process
  • LA
  • 70706
Web Servicemember
We are having problems getting our mortgage company to release the funds that the insurance company allotted for repair of our house after the Great Flood. They released 50 % of the funds after we reached 50 % completion of the repairs, according to their inspection. This was after we had to get forceful with them to release that money. We have filed all the necessary paperwork to be our own contractors, due to the lack of adequate contractors or workers available to the contractors after the flood. We have gotten professionals to complete the work up until this point when it was needed, and would like to continue to do so. The problem comes in that they said our next inspection will be required at 100 % for them to release the rest of the funds. In other words, they would like us to complete the repairs out of pocket and then reimburse us?? We think the logic in this in faulty, and would like the funds ahead of time to complete the repairs. The last letter they sent to us was stating that they had n't heard from us in 45 days and questioning why we were n't at 100 %. They said delaying on our part could cause a problem with the claim. It has been 9.5 months since the flood. There are shortages of materials and workers. Materials have been delivered damaged, or incorrectly. Nothing is moving quickly. We are asking that the money be released to us in a timely manner, without the reluctance we have been receiving from them. If they were to look at our history of this mortgage, they would see that we have not been late on payments and we have even paid extra most months. We moved into this house 5 years ago, put a significant down payment on it at signing, and have taken good care of the house until the flood. After the flood, we made repairs to the outside of the house that the insurance did n't cover, which totalled arou nd 20,000. We are q uite vested in this house and have no intention of taking the money and running. We have taken a lot of pride in making our house our home, have all intentions of rebuilding even better than before, and do not appreciate the hoops we are having to jump through to be able to have access to OUR money. In summary, we would like the rest of the money released to us so that we can make the repairs.
05/16/2016 Yes
  • Mortgage
  • Reverse mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 95401
Web Older American
I acquired a reverse mortgage for my mother in XXXX. She passed away XXXX XXXX, XXXX. I contacted Champion Mortgage about the repayment of the loan. I was told to submit the following documents : 1. Certification of Trust ; 2. Letter of intent to sell the property ; 3. Listing Agreement from the Real Estate company ; 4. a copy of the Death Certificate. I sent the documents on XXXX XXXX, XXXX. On XXXX XXXX I called Champion to ask why I had not received the payoff balance. They said I sent the documents to the wrong address XXXX and not to the XXXX office. The XXXX address was the address I was given. I faxed the documents to XXXX. XXXX XXXX I called Champion to confirm that they had received the documents. They had. I was told I would receive the payoff balance between XXXX XXXX. On XXXX XXXX I was told they needed the complete copy of the Trust. I faxed the complete Trust. On XXXX XXXX I called Champion again and was told that they did not receive the complete Trust because it was the Amended Trust. I explained that the Amended Trust was the valid Trust and the original no longer existed. I called Champion numerous times about this and was told each time that the Trust was incomplete. They also told me that I was not authorized to get the payoff because I was not the borrower. I explained that I was the Trustee of my mother 's estate and that I was the one who obtained the reverse mortgage. I am on the XXXX to the property. My loan officer who originally obtained the reverse mortgage has also been in contact with XXXX XXXX, a manager at Champion. My loan officer sent the Affidavit of Change of Trustee and another copy of the complete Amended Trust. Champion still would not give the payoff balance to the title company. The property is in escrow and closing today, XXXX XXXX, XXXX. I wrote to the XXXX and the XXXX. The XXXX has filed a complaint against Champion. Champion has refused to cooperate and has repeatedly denied my request for payoff. The buyers for the property are waiting for the title to clear so they can move into the property. This whole process has been absolutely the most frustrating and disturbing experience of my life. Champion and XXXX XXXX are complicit in conducting illegal behavior that no one should be subjected to.
11/29/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • OH
  • 453XX
Web
My mortgage company is Nationstar Mortgage. I pay $ XXXX/month in PMI. The PMI company is XXXX XXXX. I closed on my loan on XXXX XXXX, XXXX. My PMI certificate cites that my PMI rate is 1.83 % the first 10 years. Starting the beginning of the 11th year, the rate drops to .002 % which means that the PMI will drop to {$44.00}. That means my payment will drop {$360.00} starting XXXX XXXX, XXXX. I have sent certified letters to the company about the decrease in and initially they would only commit to the fact that the PMI would decrease. They refused to give me a quote on the amount of the new PMI rate. I continued to call, email and send certified letters to the company. They committed on several occasions to mail letters with the new amount and I never received the letters. I spent many hours on the phone to the company and made no less than XXXX calls since XXXX. I finally was able to talk to a XXXX XXXX XXXX from Nationstar on XXXX XXXX, XXXX. Within XXXX minutes, he emailed me a letter stating that the new PMI rate would drop from {$400.00} to {$44.00} starting XXXX XXXX, XXXX. Since the beginning of XXXX, XXXX, I have either called or emailed the company almost every day about the reduction in payment. My XXXX house payment is currently due and they have not reduced the payment. I refuse to pay the additional {$360.00}. The XXXX Homeowners Act specifically addresses PMI and disclosure. The company is supposed to disclose annually all the details of PMI. I have fought for several years with Naitonstar for information. If my property was appraised today, I would be able to drop out of PMI. But I have been unable to get the company to make any type of commitment or put in writing what would get me out of the PMI. They have violated the law by not disclosing this information. Unfortunately, I think I will have to result to legal action to make them do what they are legally supposed to disclose. They without a doubt have many individuals that are not qualified and the I am appalled at the their customer service. On one day, I made a total of XXXX phone calls and was on hold for hours without getting any help. My mortgage is the most important bill and to have the company so obviously disregard my emails and complaints is beyond ridiculous.
10/15/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • MT
  • 597XX
Web
My name is XXXX XXXX, I am the widow of XXXX XXXX and the executor of his estate and legal heir to this property as ruled in the state court of Montana. I am embroiled in a conflict with my mortgage servicer Nationstar, who has obstructed my attempts at modification and resolution of my loan by continually questioning my rights as the legal heir and forcing me to provide the same documents over and over again. As a result of these games that Nationstar is playing, my home went up for a foreclosure sale. I am a widow living on fixed income and taking care of my XXXX year old son. This is not right!! My husband and I purchased this home 9 years ago. He was the breadwinner while I stayed home to take care of my XXXX son. My husband ( the listed borrower XXXX XXXX ) passed away in 2012. I was named the executor of the estate and the rightful heir and have all of the necessary court documentation to prove this. I assumed the mortgage and continued making the mortgage payment as agreed for nearly two more years. However, as a widowed mother on fixed income I did not have any type of safety net and when I had a major plumbing emergency due to the main water valve pipe breaking I was in big trouble. I had to take care of this and the out of pocket costs were nearly {$3500.00}. Due to this emergency I started sinking financially and eventually missed my mortgage payment and desperately tried to figure a way out of my financial hole. I contacted Nationstar but they were not helpful at all. I was not even aware that there were programs available to help homeowners until I saw a commercial on TV about the Obama HAMP program. After learning of this program I contacted Nationstar again, and NOW their agents admitted there were options for help. I sent all of my information in for review and tried repeatedly to follow up and get updates. However, at every step of the way Nationstar obstructed the process -- I was continually grilled about the ownership of the home, about the survivorship and executor of the estate paperwork etc. I sent these papers in at least 4 different times but Nationstar seemed to lose the papers every time. I was never able to get anywhere with Nationstar. Instead of working with me Nationstar tried to auction off the house.
09/03/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • AE
  • XXXXX
Web Servicemember
In XXXX, I declared bankruptcy and surrendered XXXX rental properties ( XXXX in XXXX and XXXX in XXXX. I was, and am, an XXXX military XXXX. These rental properties were meant to be a large part of my retirement income. At the time of the bankruptcy, I had great credit and no debt beyond the mortgages, but was forced to declare bankruptcy due to the housing crash and a real estate scam. While I was XXXX in XXXX and XXXX from XX/XX/XXXX to XX/XX/XXXX, I kept getting notices from my property manager in XXXX to send money to repair things. Once I returned to the states, I flew to XXXX and found out that I had been part of a real estate scam. My properties had been gutted bringing their value down to {$10000.00} and the real estate ring was charged with mortgage fraud. This left me with no alternative but to file bankruptcy to surrender the properties. I filed XX/XX/XXXX before XXXX in XXXX and my bankruptcy was discharged in XXXX XXXX, XXXX. The XXXX properties, at this time, were in good shape and rented for more than the cost of the mortgage and other related fees. Although the mortgages on these properties were less than the sales value, they were profitable. I surrendered the profitable XXXX properties as part of my estate and had the renters move out. The XXXX XXXX properties have since foreclosed, but the XXXX XXXX properties have yet to foreclose after XXXX years and I have just been served with {$17000.00} in fines by the HOAs. I was served with these papers while currently XXXX in XXXX, and have had extreme difficulty in reaching the banks to try to resolve this issue. My wife, who is in the states and has my power of attorney, has also been unable to reach the banks to resolve this issue. These properties have not foreclosed even after papers being filed with the courts in XX/XX/XXXX and XX/XX/XXXX. If I had known that the banks would not foreclose for over five years, I could have kept my renters in the properties and paid all fees associated with the houses over all of these years. Instead, in good faith, I surrendered the properties and did not feel I had the right to rent them out. These properties have now sat empty for five years rendering them less likely to rent or sell and have been accumulating HOA fees and fines.
04/06/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • NC
  • 28269
Web
Here is a copy of the letter I submitted to our mortgage servicer, Nationstar. After further research, Nationstar did contact our county for the tax amount, however, nobody seems to be referencing the figures shown on our XXXX, which reflects amounts necessary to cover our escrow needs. That is my chief complaint. Letter to Nationstar-After repeated, unsuccessful attempts to speak with a supervisor regarding our concern, I 'm now attempting to make contact and get answers this way. I want to dispute the increase of our payment based on a faulty escrow analysis performed on our account. According to the CSR 's that I have spoken with, an analysis was done, and revealed that we were short roughly {$2000.00}. This was based on an analysis that was done in XXXX, and based on an amount paid to our taxing authority, XXXX County. Had your analysis been done correctly, it/you would have discovered that the amount you paid to the county was for the last 2 months of XXXX, therefore making it a faulty analysis. Had you done the analysis correctly, you would have contacted the county, or perhaps even read the HUD1, and discovered that the amount to be set aside should have been $ XXXX, or {$2100.00}. An amount that would have more than covered the tax bill. I will not accept, nor be responsible for paying in the rears, and making up for an error made by your company that appears to coincide with your purchase of my loan, and shows the incompetence of Nationstar to properly service my loan. We will continue to make the necessary payments in an amount that will satisfy all current needs on our mortgage. Any shortages from XXXX can be absorbed by your company as a result of your own error. Figures below are based on Escrow Disclosure Statement dated XXXX/XXXX/XXXX, and the original HUD1 from our purchase of the home. P & I- {$900.00} Escrow- {$180.00} Homeowners- {$83.00} ( an increase over the HUD1amount of {$54.00} to cover actual insurance costs with Travelers ) MIP- {$200.00} Total- {$1300.00} This is the amount you will receive on our due date of XXXX XXXX, XXXX unless I hear from you with another option to correct this mess. If this does n't initiate some dialogue, then I 'll be submitting a legal QWR to resolve the issue. Thank you, XXXX XXXX
07/26/2018 Yes
  • Mortgage
  • VA mortgage
  • Struggling to pay mortgage
  • LA
  • XXXXX
Web Servicemember
I am a United States XXXX XXXX veteran who is facing a foreclosure sale date on my home on XX/XX/XXXX. I bought my house with a VA loan backed by the government and I know that there are programs and plans put in place to help homeowners in my situation ( lost my job ) but my lender Nationstar has not engaged in a fair negotiation and has not given me access to these programs. I have put myself into a better financial situation and have tried to get Nationstar to take another look at review for these programs but they are telling me it is too late and they are foreclosing on my home. I wanted to contact your agency to file a formal complaint. At the time of the purchase I had a good paying job working for the railroad, and moved into the home with my wife XXXX and our XXXX daughters. I had been moonlighting as a XXXX XXXX to supplement my income but was completely shocked when I lost my job and main source of income from the XXXX. I immediately ramped up the XXXX business and reached out to Nationstar to try and resolve this matter. After months of back and forth with paperwork, I was approved for a repayment plan with a monthly obligation of {$2700.00}. My original mortgage payment was approximately {$1300.00}, so this was more than double. In my situation I simply could not afford a double payment. I tried to apply again for a modification ( since I was not reviewed for that the first time ) and was told I was denied due to lack of income. This confused me -- how could I be approved for a repayment plan with a payment of {$2700.00} which would require substantial income and then be denied when applying for a modification which would hopefully put my payment closer to where it was before ( {$1300.00} ). Obviously some type of error has been made on the Nationstar side. I have tried to resurrect my case with their agents but have run into brick walls and am now facing a foreclosure sale date. At this time my wife is working and I have slowly grown my XXXX XXXX business. I am also receiving a monthly VA retirement check and have a new job as well. Between all of these sources, we have the financial means to afford a fair and reasonable mortgage payment. However, Nationstar has refused to give me the opportunity for a new review.
07/12/2018 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • NV
  • 895XX
Web
In XX/XX/XXXX our home loan was modified using the HAMP program. The lender offered two pay to perform benefits. One would be {$1000.00} per year for the first five years for a total of {$5000.00}. Second is a principal deduction of {$26000.00} per year for the first three years for a total of {$79000.00}. This full credit should have been completed XX/XX/XXXX. I would like to point out that this loan agreement has been signed and notarized by both parties and filed on the property. As of today, we have received {$4000.00} credit for the $ XXXX/year and {$0.00} of the $ XXXX/year principal reduction. These terms are stated clearly on the HAMP agreement filed on the property dated XX/XX/XXXX, page 4, paragraph 1. It also stated clearly on the HAMP offer from NationStar dated XX/XX/XXXX, page 3, paragraphs 1 and 2. I called Mr. Cooper ( formerly NationStar ) several times asking about the $ XXXX/year and have been given the runaround. Here are my notes on the calls : XX/XX/XXXX - Spoke to XXXX at Mr. Cooper. Was told that two {$1000.00} ( XXXX, XXXX ) were on record but nothing on $ XXXX/year. She was sending an inquiry to pay to perform department. XX/XX/XXXX - Spoke to XXXX ( in AZ ). Inquired again about credit noting that it shouldve been completed in XXXX and that it was two years past due. I was told that it was a typo and that I would only get the $ XXXX. Transferred to XXXX XXXX, supervisor ( x XXXX ) and told it was being reviewed by pay to perform XX/XX/XXXX - Received letter showing credit of {$4000.00} for pay to perform incentive. XX/XX/XXXX - Left message for XXXX XXXX. Call returned and he stated there has been no feedback on my inquiry. XX/XX/XXXX - Spoke to XXXX ( in AZ ) as XXXX is now unavailable to take my calls. He told XXXX he will email me. After some heated complaints of all the emotional distress Ive experienced dealing with them I was finally given to XXXX XXXX. He stated again that he did not have an answer. He said something about the documents being reviewed. Overall, getting a HAMP loan has been an extremely stressful process on us. We had to hire attorneys to get it in the first place. Now Mr. Cooper has made it clear that they have no intention of honoring our agreement ( that they offered ).
02/18/2018 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • OH
  • 44060
Web
I am filing a complaint against Nationstar/Mr. Cooper Mortgage Company due to unacceptable practices that have occurred after I refinanced my home loan. My original mortgage payment ( prior to refinancing ) was around 1k. I refinanced in XX/XX/XXXXand enjoyed a monthly payment of {$850.00} for about 15 months. In XX/XX/XXXX my payment increased back up to {$990.00}. I have since been paying this amount and haven't been able to get acceptable responses from the mortgage company. My 1st complaint about he increase took place XX/XX/XXXX. It is now XX/XX/XXXXand this is still unresolved. As I mentioned, I refinanced my loan inXX/XX/XXXX, but byXX/XX/XXXX my payment increased back up to XXXX and the reason I was told was because my insurance and property taxes have increased. This is not true. I recently researched this and I don't see the increase. My property taxes from XXXX to XXXX have only increased by {$190.00}. Meanwhile my annual insurance premium has remained around {$200.00}. Currently in my mortgage payment {$390.00} is being applied towards escrow. This calculates out to {$4700.00} a year. However my XXXX property tax was only {$2700.00} and my insurance premium was {$180.00}. This only totals {$2900.00} ... for a difference of {$1800.00}. I relayed all this information to Mr. Cooper and received a letter explaining there is a minimum amount balance requirement and that mortgage insurance is also built into the payment. Both factors are reasonable reasons. The issue is that all contributing factors that determine escrow remained constant over the life of my loan. I refinanced in XX/XX/XXXX which extended the life of my loan back to 30 years and now the monthly payment amount is right back to where it was before the refinancing. I have responded to Mr. Cooper explaining this and asking for more details. I received another letter stating that 30 days is needed so the loan can be investigated. It is nowXX/XX/XXXX and I still have yet to receive a response. I feel I have been taken advantage of during the refinancing process and was low balled so I did not refinance with another company. I am not stuck with a the same payment as I had prior to the refinance, but the life of the loan was extended back to 30 years. Please help.
05/11/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • TX
  • 79938
Web
Nationstar Mortgage claims we owe 2 months payment. The problem is we have been in bankruptcy for the past 5 years. We were supposed to have been discharged in XXXX . Then Nationstar comes back and says we owe 2 months and yet we have satisfied all payments to the trustee of Ch. XXXX . I have continuously provided Nationstar with bank statements through my bankruptcy attorney and yet they do n't seem to find the payments. To begin with I have never missed a payment to XXXX XXXX XXXX who first held our mortgages, then now to Nationstar. The reason we got into bankruptcy because we fell behind in our mortgage payment. Now we have satisfied the requirements for discharge, then Nationstar comes along and says we owe two months of this year- XXXX and XXXX . I called them on XXXX -2017 and spoke to XXXX , he told me I was up to date in my payments and he did n't know was going on, and he was going to submit an inquiry into the matter. He went on say that it would take a week, but we never heard from him or them again. Since then XXXX XXXX from the bankruptcy attorney has been communicating with Nationstar attorney XXXX XXXX . Then on XXXX -2017, XXXX sends me text saying Nationstar received XXXX 's payment and that they will apply it to XXXX 's. I called on XXXX -2017 to XXXX and spoked to XXXX in the bankruptcy department, and claims that the default in payments goes back to when XXXX XXXX XXXX had the mortgage during the initial stages of our bankruptcy. That is not possible, as we had taken care of that problem about 2 to 3 years ago, and yet they are bringing up matters that have already been resolved. I am trying to get discharged s o that I can refinance my home and get my title to my truck and move on with our lives, but that does n't seem to be the case with Nationstar. I have prove from Nationstar sent us a letter that Pre-Petition Default P ayments have been paid in full to cure the default, contradicting XXXX 's assertion that we still owe. Please help us with this dilemma, I will provide with whatever documentation is required and also they keep on raising my escrow payment and yet we never see a dime of any money that is left over from after them paying the taxes on our house.
10/11/2017 Yes
  • Debt collection
  • Mortgage debt
  • Written notification about debt
  • Notification didn't disclose it was an attempt to collect a debt
  • SC
  • 29485
Web
This is is complaint involving the communication practices and loan mismanagement by Nationstar Mortgage LLC d/b/a XXXX XXXX XXXX XXXX is a service mark of Nationstar Mortgage LLC. I recently took over the home from my mother who XXXX XXXX in XX/XX/XXXX. I am the owner and occupant of the home in XXXX XXXX SC. I was going through a loan modification, in which I made all the normal mortgage and trial payments through XX/XX/XXXX The new terms took effect onXX/XX/XXXX, and I made the XX/XX/XXXXpayment on XX/XX/XXXX. We were never informed that there was more documentation being sent out to be signed, which we never received. We received multiple phone calls and they never left a message stating this matter. I called back these phone calls ( that were made during work hours ), and all they mentioned was that we continue to make monthly payments. I was in the middle of trying to sell my home, and I called in XX/XX/XXXXto make sure the payoff balance was still the new terms of $ XXXX versus the old terms of $ XXXX. They loan specialist said yes, and that I can request the payoff balance at any time. I was in the middle of finalizing terms with a buyer, and I noticed that they are saying the account is past due sinceXX/XX/XXXX, and that the terms are back up to the $ XXXX balance. I spoke with an agent who said he could send a notary service out to expedite the signage of the trial modification documents on Friday, XX/XX/XXXX. However, I spoke with an agent and her supervisor onXX/XX/XXXX, and she said the loan modification was marked as rejected onXX/XX/XXXX She went on to say there is nothing they can do, and that I would need to speak to an investor. I asked if she had a contact for this investor or to state my case, and she told me to XXXX them. I asked if she can repeat that and provide me the contact she has, and she went on to say that they do not have that information and that she could XXXX it for me. I have been dealing with this matter for over a year, and my frustration levels are extremely high. This is highly unprofessional, unethical, illogical, and asinine. They way they conduct business is outrageous, and I truly believe their business practices should be audited. We are looking into other ways to remediate this situation
07/13/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • PA
  • 19380
Web
XX/XX/XXXX XXXX XXXX notified me that my credit report had been adversely impacted. In looking closer at my report, the reason for the negative impact is only due to numerous inquires. I reviewed the inquiries and I noticed that my mortgage company, Nationstar, had run XXXX separate inquiries last Fall when I refinanced my primary residence. See below : NATIONSTAR MORTGAGE via XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX ( XXXX ) XXXX Inquiry Type : Authorized Permissible Purpose : CREDIT TRANSACTION Requested On : XX/XX/XXXX, XX/XX/XXXX and NATIONSTAR MORTGAGE via XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX ( XXXX ) XXXX Inquiry Type : Authorized Permissible Purpose : CREDIT TRANSACTION Requested On : XX/XX/XXXX I reached out to XXXX and was informed that they could submit a request of deletion but only under the direction from Nationstar. I left a vm with Nationstar on XX/XX/XXXX and on XX/XX/XXXX a social media analyst ( contact info below ) called me to obtain some further information. I e-mailed her my complete credit report and the fax number XXXX had given to me to provide to Nationstar so this could be rectified. XX/XX/XXXX - XXXX called me to inform me that Nationstar would not be sending any letter of deletion due to the need to run both hard and soft credit inquiries. I asked for something in writing be sent to my e-mail and she indicated that she could n't grant that request and that it would be a legal issue. I have spoken with XXXX XXXX, as XXXX advised was my next step, and they informed me that all the inquiries are 'hard '. XXXX XXXX also informed me that they could n't delete transactions unless the creditor directed this action. In addition to not authorizing ( not being informed that multiple checks would need to be run and could negatively impact credit ), I feel that any mortgage company that operates under this practice borders on unethical considering a negative credit report can thus tie a consumer to one mortgage company. If there is no regulation on multiple inquiries what is to stop a creditor from damaging a consumer 's credit enough so a consumer can not shop a better rate?

Representative from Nationstar : XXXX XXXX XXXX Media Analyst II, XXXX XXXX Nationstar Mortgage Office : ( XXXX ) XXXX Fax : ( XXXX ) XXXX

09/09/2015 Yes
  • Mortgage
  • Reverse mortgage
  • Loan modification,collection,foreclosure
  • MI
  • 495XX
Web Older American
XXXX XXXX XXXX took out a reverse mortgage for me. Soon after, I started realizing something was wrong. I was paying property taxes and insurance on my house this entire time, since the end of XX/XX/XXXX/beginning of XXXX. I was then receiving notices of nonpayment from Champion Mortgage even though I have receipts of payment from the city. I sent in some handwritten complaint letters to Champion Mortgage, who had taken over my reverse mortgage, requesting information about transactions they had done. I also sent notarized letters to the CEO of Champion Mortgage. He stated, " I just bought this company. That 's neither here nor there. This is a new day and from now on everything will be in writing and I will furnish complete records on spreadsheets of the true and full accounting of what happened to your money ''. I failed to receive ANY of this information. All they did was send me a list of letters they had previously mailed me, which I still had at my home. I applied for help through the Step Forward Program in the State of Michigan with NO results. I also went through the legal motions when I learned about the right to recission. I sent in a notice to cancel ( mortgage XXXX on XXXX/XXXX/XXXX ), a XXXX notice to cancel ( reverse mortgage XXXX on XXXX/XXXX/XXXX ), an addendum to cancel, notice of removal of trustee, and a notice of revocation of power of attorney to CFO XXXX XXXX of XXXX XXXX XXXX, XXXX XXXX, Executive VP at Nation Star Mortgage LLC, and XXXX XXXX, CEO at Champion Mortgage. I retained notarized records of these notices. - There was a Sheriff 's deed on mortgage foreclosure XXXX XXXX, XXXX. On the Sheriff 's deed, the world 'exempt ' is written in the left margin for me to be notified of this. - Everything is notarized by a notary public/paralegal, and everything was certified by postal mailing. Now, they are trying to evict me from my house for the Sheriff 's sale on Tuesday, XXXX XXXX, XXXX at XXXX. Judicial district XXXX, XXXX XXXX XXXX XXXX, XXXX, MI, XXXX. The case number is XXXX. I had sent in a notice prior to the Sheriff 's sale demanding the it not happen, but this notice was ignored. I did not receive payments on the reverse mortgage. I only received a small payment and no monthly payments therafter.
06/12/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • WI
  • 531XX
Web
Unjust Enrichment of my Escrow monies on a new loan originated on XXXX XXXX. " I received your reply dated XXXX XXXX, XXXX. I still contest the ledger on my escrow account is wrong. The investigation is not conclusive in regards to my request because it does not address the core issue with the accounting of my escrow monies. The escrow transfer credit on line XXXX is the correct amount @ {$7000.00}, but these funds were intended to be paid out at the time of closing to our Village and our Insurance company for XX/XX/XXXX invoices. The estimated escrow payment at origination was and still is enough to cover all of the escrow expenses that have occurred, and the projected expenses for the near future, with the overage originally calculated and applied. Your letter is showing a negative adjustment to the escrow account for {$7000.00} ( I 'm assuming to fund the taxes and insurance ), which would put the escrow balance at {$1200.00} at the time of closing. But your reported escrow balance is not true because Nationstar did not pay the entire property tax bill at the time of closing. The starting escrow balance, and our escrow payments in XX/XX/XXXX were enough to fund the taxes and insurance for XXXX, XXXX, and will be for XX/XX/XXXX. ( Including escrow padding ) The amount of {$3400.00} was not an 'advance ' in XX/XX/XXXX, it should have been CREDITED from your stated escrow balance of {$8200.00}. And the tax payment was short, and I had to contact Nationstar to make the additional payment of {$2400.00} in XXXX XXXX - which is a LATE payment. This amount should also have been credited from the stated escrow balance. These XXXX payment total {$5900.00} to the Village of XXXX XXXX - not {$7800.00} ( as stated in your reply letter ). Also, at the closing Nationstar cut a check to XXXX for hazard insurance for {$1200.00}, which should have been credited from the escrow balance. Nationstar 's ensuing management of my escrow monies and account charges are negligent at best. And the amount of harassment put, as a responsibility on me is unjust and erroneous. The errors have all occurred as a result of Nationstar mishandling my escrow ledger. This was election I made to make my accounting simpler - I do n't need to have an escrow account.
04/02/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CT
  • 06880
Web
I was issued a loan modification ( not under a government plan ) by Nationstar Mortgage LLC. This was, and is a jumbo loan. The NationstarModification did not help lower my interest rate, which was 6 %, and still is to this day. I guess the modification was that they allowed a 2 year period as " interest only '' payments. In XXXX XXXX I began looking into a refinance to lower my rates to a competitive rate. I was quickly advised that my mortgage was listed as " in Dispute '' by Nationstar. I was also told that Nationstar had reported 5 late payments of more than 90 days. I immediately contacted Nationstar to dispute the late payments, as I pay electronically and have complete records of every payment. They told me they could not tell me the dates, as I was not the correct point of contact for my loan. They told me the law firm that represented my at closing was. I had that firm ( the lawyer contact had left that firm 198 months prior ) to write a letter confirming their dismissal as the point of contact. Along with that letter I included a letter from Nationstar to me advising that the first date of payment would be XXXX XXXX, XXXX. It turns out every reprted late payment was prior to this dateof my first payment. In fact, they applied my XX/XX/XXXX payment to XX/XX/XXXX, even though my firdfirst payment was XXXX XXXX, XXXX. Nationstar reports that XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX payments were all late 90 days, even though they advised me in writing that the first payment was XXXX XXXX, XXXX. I have tried repeatedly to get Nationstar to acknowledge this in writing by email and fax, and I have tried to get them to engage me to modify or re-issue a new or modified loan, because no other lender will touch this because it is my mortgage company who is reporting my incorrect payment history, This raises a huge red flag to anyone willing to help me try to refinance to a competitive rate, and significantly lowers my credit score, both of which make it impossible to refinance. Nationstar has completely avoided dealing with me and will not return my calls. This is just part of my attempt to get them to correct their errors. If I would refinance to a competitive rate my payments would be close to XXXX/month less.
01/11/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • MO
  • 64119
Web
This issue has dragged out over the last 8 months. I have been trying to apply for a Home Loan modification from NationStar Mortgage. I have come under several financial set backs in the 2015 year and wanted to request that I get assistance with my loan. I have applied for several Home Loan Modifications and Appeals with NationStar Mortgage Company, but all were denied. I have had poor customer service from NationStar, and I have requested several times to have a different Loan Specialist assigned to me for the one that was appointed to me would never answer her phone or return my emails. She would call me back at minimum a week later and at that time would explain that I still need to upload more documents for my modification. It was not clear on what documents that I needed and I was referred to the website that would tell me what I need. I have tried contacting her manager in regards to this matter to request someone that would better assist me with my process, but each time I am redirected to her. I have given all the pertinent documents that they have requested online. I received a letter from NationStar stating that I make enough money and was denied any kind of modification assistance. At this time, I have yet to speak with anyone that can offer me any real help and I am not able to speak with anyone that is actually performing the hardship loan. I have tried calling my Loan Specialist every time and she insists that I still have documents that need uploaded. After I upload the documents, I am told to wait and call back a week later to see what they have decided. The loan documents are expiring because I am waiting on NationStar to give me an answer. When I call, I am directed to the customer service center, which has no record of the modification assistance and I am needing to explain again as to why I am calling and why I am requesting assistance with my home loan. I get calls at least 2 to 3 times a week asking when I am going to bring my loan current when all the while I am waiting to hear something from their company. Their one offer to help was for me to pay an amount a month that I am unable to make and there was no other alternative extended. I want the harassment to stop and I would like to move forward with this.
06/08/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • MD
  • 21009
Web Older American
Nationstar Mortgage XXXX XXXX XXXX XXXX, TX XXXX phone XXXX fax XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MD XXXX phone XXXX fax XXXX Since the 2nd week of XXXX XXXX we have contacted Nationstar either by phone, email or fax trying to find someone who will help us resolve an issue we have with XXXX XXXX XXXX. XXXX XXXX XXXX mailed us a letter stating " Notice of Intention to Create Lien for Delinquent Front XXXX XXXX Charge / Water and/or Sewer Facility Charges '', and they are going to place a lien on our property for a bill that has not been paid by our mortgage company, Nationstar. This bill was apparently due on XXXX/XXXX/XXXX, after Nationstar purchased our mortgage from XXXX. We have never been notified by the Utility Company that a bill was owed. According to Nationstar, the Utility Company did not notify anyone at Nationstar about such a bill. It has been 6 months, and the first letter we receive is a threat to place a lien on our property. XXXX mailed us a statement showing that all payments to this XXXX Company from XXXX to XXXX, have been paid by our previous mortgage company through our escrow account up until the time that the mortgage was purchased by Nationstar. We were told by phone on XXXX/XXXX/XXXX to email all of the information we have pertaining to this bill to XXXX XXXX at Nationstar, we did, he never responded by phone or email, we emailed him twice. We called on XXXX/XXXX/XXXX XXXX spoke to XXXX in the Escrow Department ID # XXXX ; who informed us that " we are responsible for this bill and Nationstar will not pay it! ". When we began to argue with her, she said this information will be investigated by the Escalation Department, and we will have a response in 3 days. No one has responded to us. Today, we called Nationstar, and asked for XXXX XXXX ( the man we were told to email ), no one knows who he is. Today we called Nationstar again, spoke to XXXX XXXX at XXXX in the Escrow Department XXXX who now asked us to fax all of our information, we agreed. As of today 's date, our utility bill remains unpaid since XXXX of XXXX. We have an escrow balance of {$4000.00}, yet our utility bill, which was always paid by our previous mortgage company, remains unpaid by Nationstar.
09/13/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 90018
Web Servicemember
Over the last seven years we have tried to work with our mortgage servicers, ( Nationstar ) to attain a permitted modification. We are victims of abusive loan practices. All of the modifications that we attempted from Nationstar were 2 % interest only and reverted back to the original terms of the loan 's interest rate of 8.350 % ( see attached ). Due to the crash of the housing market, our home was upside down and our servicers were not willing to make any reduction in principle balance, or forgiveness of fee and penalties. We were informed that private investors owned our loan and that they were not held to the same standards as commercial investors. We have hired attorneys to represent us in finalizing a permanent modification change. We knew that our loan was through XXXX XXXX. ( XXXX XXXX were no longer in business ) With that being said, our attorney would say that our loan was through XXXX or XXXX XXXX XXXX. We hired the XXXX XXXX Firm. We paid the XXXX XXXX XXXX {$3500.00}. They closed down. Once again we were offered in home modification with Nationstar, interest only 2 %. Next we hired Preferred Law in XXXX 2015, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, UT XXXX. We paid them {$3900.00}. They were able to get XXXX different modifications XXXX Modification required a good faith payment of {$5800.00} and monthly payments of {$2300.00}. After two years, XXXX modifications would revert back to the rate of the original loan./ XXXX Modification required a good faith payment of {$11000.00} and monthly payment of {$2700.00}. The last Law Firm we hired was XXXX XXXX. XXXX claimed to sue the servicer Nationstar. We paid them {$7000.00}. ( XXXX XXXX XXXX, NY XXXX XXXX XXXX XXXX XXXX ) ). I have receipts verifying payments that were made to the different law firms. The first two years of the loan, payments were made on time each month. After the first year of our loan, I applied to refinance. I was denied twice, having a credit score of XXXX. After the first year of the loan we paid {$55000.00} in interest only. We were faced with a financial hardship and need help with modifying our loan. And it has been a down hill spiral ever since. We would like your assistance investigating Nationstar ethical practices of servicing home loans.
04/19/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • IL
  • 60625
Web
Nationstar is the servicer on my loan and makes payments from the escrow it holds for taxes and insurance. My insurance agent sent on XXXX/XXXX/XXXX a certificate of insurance for XXXX/XXXX/XXXX to XXXX/XXXX/XXXX and an invoice in the amount of {$4300.00} ( copy enclosed ). This invoice was not paid by Nationstar until XXXX/XXXX/XXXX ( proof enclosed ). In the interim period on XXXX XXXX, XXXX Nationstar issued a check number XXXX on a false and fraudulent invoice to a XXXX and check cleared XXXX/XXXX/XXXX. I finally got this payment information from Nationstar on XXXX/XXXX/XXXX after many calls and complaints. I was also given the policy number XXXX and the general phone number for XXXX XXXX XXXX ( XXXX XXXX XXXX and the accounting department XXXX XXXX XXXX and told to contact them for a refund. I have contacted that number and been told that the agent is out of the office and will return my calls. I have also requested from Nationstar a copy of the certificate of insurance issued by XXXX XXXX for the period XXXX/XXXX/XXXX to XXXX/XXXX/XXXX and none has ever been produced. I only became aware of this double payment when I was doing my income taxes for XXXX in XXXX XXXX and noticed on the prior escrow analysis ( copy included ) that Nationstar paid out of escrow {$4300.00} in XXXX XXXX and {$4300.00} in XXXX of XXXX. I had never received any notice from them regarding my property insurance after they double paid. Basic escrow management of insurance disbursements were ignored in a negligent manner. If I or my insurance company had been notified in XXXX of XXXX regarding this double billing we would have solved it. Since this double payment was a result of their negligence to follow basic requirements I should be reimbursed for their error and proper adjustment made in their procedures to avoid having this happen again. I have no idea who this XXXX XXXX XXXX is and never authorized their coverage. Nor should it be my responsibility to unwind their error and seek the reimbursement myself. This sloppy management gives my concern that Nationstar has far wider problems with servicing their loans and escrows and should be investigated further to get at the source of this mistake and if this is a systematic source of fraud.
11/11/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 93033
Web
on XX/XX/XXXX i was on difficult with my payment and was trying get a modification for get a comfortable payment but on XX/XX/XXXX my home was sold on foreclosure but one lawyer review my case and accept help me for bring back my property because he saw a lot of irregularity in the sale then the XXXX XXXX XXXX offers to us a modification and XXXX for dismiss the case ans we accept for recommendation of my lawyer the modification was XX/XX/XXXX and my first payment will be on XX/XX/XXXX but the bank dont send to my the bill for send my pay then i call to the XXXX XXXX XXXX and they said my loan was sold to nationstar mortgage then i call them for request my statement under my name for send my pay they answer they do n't can talk to me because i have a lawyer then i return with my lawyer and explain the situation and he said wait don ; t worry nobody know your door ok then i wait for two month and i ask for my name on the title and he said i ; m working on ok but he was charge to me XXXX for the modification and the litigation then i suspend the total payment until he finish the job the he let me know came back for sing the settlement agreement and release on XX/XX/XXXX after singed he promise my property title will come under my name then I trust on my lawyer and paid in total XXXX dollar for the job but pass the time and the property do n't see my name the property continue under XXXX, then I when at the assessor information and they do n't can give me information because XXXX XXXX XXXX on XXXX ca XXXX is under XXXX not at XXXX XXXX then i when with the lawyer on XXXX county and they said no body can help me for bring to me at the title then SOMEBODY help me for contact to you after talk to the consumer protection the XXXX XXXX XXXX call me and they send to me a REQUEST FOR DISMISSAL on XX/XX/XXXX and I SINGNED BECAUSE Iwas looking for my title on my home after thats the XXXX XXXX XXXX made a request for tranfer ( notice of proposrd escape assessment with date XX/XX/XXXX i have the evidence for all i said for myself and and on XX/XX/XXXX i filed a case no XXXX AND I HAVE THE MINUTE AFTER of judge court i hpe you have idea and also I TRY STOP the sale foreclosure that is for XX/XX/XXXX i hope you can help me for my case
11/12/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • PA
  • 19130
Web
I submitted a clients packet twice, the third party authorization was sent over three times via the fax number ( s ) provided by the customer service representatives. The last customer service representative XXXX, informed me to resend all of the documents to ANOTHER fax number. The number XXXX gave me was a completely different number the number the other XXXX XXXX XXXX gave me. XXXX was asked several times if I could speak to the XXXX, or given the managers phone number or email XXXX refused. XXXX finally said this is n't the " place '' you emailed those documents to, let me transfer you. '' I was then transferred back to the Receptionist who transferred me to XXXX who informed me his manager XXXX XXXX was not available. I explained to XXXX that I had forwarded the RMA to them three times. A clients personal information was sent via FAX three times and was transmitted to someone, and I was not going to send that CONFIDENTIAL INFORMATION again until I spoke with a supervisor. I then asked why are the CSR 's NOT giving out the same fax number? He said he does not know, he then placed me on a brief XXXX minute hold and told me to MAIL a complaint to Nation star Mtg. LLC and rattled off their physical mailing address. I then asked XXXX XXXX # XXXX to transfer me to the Loss Mitigation Department, he then informed me, '' Although you faxed a loss mitigation packet over as well as a third party authorization, you FAXED IT TOGETHER and the loss mitigation department will NOT acknowledge it/ upload the third party authorization because it was not suppose to be sent to them. '' XXXX was asked to repeat him self. He did just that ... I was instructed to resend both do then asked XXXX to see if some one in loss mitigation was available, ( this call began at XXXX XXXX, as I type I am still on hold, it is XXXX XXXX. ) I was then transferred to a XXXX rep, who gave me another number to fax the third party authorization. Told me she could not help me any further and hung up on me. I then called the client and she was informed by the lender Rep XXXX XXXX that she had not received a submission/RMA from XXXX XXXX XXXX XXXX PA and to resubmit another packet. Attached is proof of transmittal as well as proof of another RMA submitted.
09/01/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 90066
Web
I have a mortgage with Nationstar Mortgage, whose address is XXXX, TX XXXX. On XXXX XXXX, 2015 I received a notice that my escrow account for property taxes had a shortage of {$960.00}. I was told I could either pay the full balance and keep my regular monthly payment the same, or have my regular monthly payment increase by {$110.00} per month from {$1900.00} to {$2000.00}. I chose the former and wrote a check to Nationstar for {$960.00} as instructed. That check was cashed by them on XXXX XXXX, 2015. However, due to an internal error on their part, someone misapplied those funds and chose to add that amount as principal reduction rather than to my current escrow balance. As a result, unbeknownst to me, the system maintained the monthly payment amount as {$2000.00}, So when I made my regularly scheduled XXXX 2015 mortgage payment of {$1900.00}, the system did not show the balance as being paid in full and charged me a late fee. It also suspended the payment from being applied to my account so that my credit is negatively affected. I called Nationstar on XXXX XXXX, 2015, to figure out what happened and after an hour of back and forth with very poor customer service or assistance, the woman XXXX stated that the matter was resolved, the funds would be properly applied and my payment would stay the same. However, on XXXX XXXX, 2015 when I went on the Nationstar website to make my XXXX 2015 payment, it still showed the incorrect higher amount was due. In addition, it showed that my XXXX 2015 payment was still in suspension and had yet to be applied. Again, this affects my credit and causes extra fees to be applied to my account. So I again called customer service on XXXX XXXX, 2015, and spoke with XXXX. I went through the same discussion and transferring of calls back and forth that I did the first time. XXXX said that they had to ask for the escrow payment of {$960.00} to be reapplied to the outstanding escrow balance in order for the monthly payment to go back to what it was and that would take another 7 to 10 business days. Why the first lady did n't do that is beyond me! So now I have to wait another 2 weeks for this issue to be resolved, meanwhile my account shows as past due and it affects my good credit report.
01/20/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • AL
  • 357XX
Web
I inherited Nationstar mortgage company- they were not who I initially financed my home with. I have had problems with them since the first month they took over my loan. The first thing was, I have a XXXX. I am in and out of doctor offices, etc. I had paid all my payments on time until one summer when I was able to pay only half and worked out an arrangement to pay other half by end of month. No one ever explained to me that that money would go into a " suspense account '' and would NOT be applied to what I owed! When I went to pay off the months balance, I was given the entire months rate PLUS the next month. When I asked what happened to the half I had already paid, they then explained the suspense count but REFUSED to let it be counted toward what I owed- so in the meantime, they were racking up on late fees and increased interest rates. It has been one problem after another, but this last issue is IT for me- XXXX. I go on XX/XX/XXXX for XXXX. Although my life has literally been turned upside down, I have STILL tried, to the best of my ability, to pay my bills. I made a payment to Nationstar on XX/XX/XXXX and authorized that payment to be taken from MY bank account ( which should have been the ONLY account on file since I pay for this house ), however, my husband and I keep separate accounts and he had made ONE payment for me when I was very sick but did NOT approve keeping his information. Nationstar deducted the mortgage out of his account rather than mine WITHOUT his authorization!!!!! Whether his information was in their system or not ( which it should n't have been since he did n't give them permission )!! I have attempted to rectify this situation but the people you speak with there are rude, disrespectful, uncaring and unwilling to help you WORK OUT A PLAN SO YOU DONT LOSE YOUR HOME- especially when you have been a paying customer for all of these years other than when you are hospitalized or at home so sick that you ca n't even get out of bed- I am tired of this company and their practices and someone needs to look into what they charge their customers and what they actually do with money paid and how they keep other people 's account information on file so they can use it at anytime they please!!!!
11/29/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • IL
  • 60632
Web Older American
Loan modification offer has been altered from the original offer. The " Principal Reduction Alternative '' clause was removed in the third modification package I received. HAMP affidavit has a " Rental Property Certification '' clause. it has been established that I am living in the property. The " Clarity Commitment '' sheet is missing in the third packageI received. Nationstar has been sending me package after package. that I have signed and sent back. The events are as followed. -On XXXX 2016 Nationstar sent the Loan Modification Package. I signed it and sent back. 3 weeks later I inquired about it. They say that one of the papers was not signed. -Mortgage company sent a second set, replica of the first set. Signed and sent back. Did not hear from them in weeks, when inquired by phone, they say to wait for it to be " booked ''. -A third modification package was received on XXXX XXXX. This one is different in the following ways. 1-In the summary page, the " Principal Reduction Alternative '' Clause that was in the original package is missing. 2-HAMP affidavit was included this time, but it has a " Rental Property Certification '' clause, even though it has been establish that I am living in the property. Is this right? 3- '' Clarity commitment '' sheet missing. Which I do not even know if it is necessary, but it was on the original package. On XXXX XXXX, email and an followed by a voice mail to my assigned loan agent. With these concerns. I do not received any answers. Few weeks later, what I got in response, was a XXXX package. Replica of the third one, urging me to sign and send back. XXXX XXXX, left a voice mail to my loan specialist, followed by an email on XXXX XXXX to ask him about the HAMP " rental property certification '' on the affidavit. And the other two issues listed above. Today I got a letter from Nationstar stating that they are going to look into the matter and will respond, latest XXXX XXXX. The issue with this is that Loan Modification Package is due by XXXX XXXX! This is really frustrating. It feels like I am been played around. Voice mail and emails addressed to my loan specialist are not been returned. I will attache the supporting documents to this complain.
12/16/2016 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Loan modification,collection,foreclosure
  • SC
  • 29407
Web
Nationsar Mortgage is not acting in good faith as I attempt to short sale my home. Property originally listed on auction site and did not disclose the HOA assessments and that they have to be paid in full at closing, even though this was disclosed to the lender on several occasions. By not disclosing the full details of the property, they are misleading potential buyers and thus causing buyers to initiate releases once it is determined the loan can not legally close without additional payments to the HOA. We have submitted documentation to them showing that the HOA assessment is a legal requirement of the development and must be paid in full ; they are refusing to submit the file to the investor for their review and consideration of the new HOA assessment facts. Servicer was speaking to the auction buyer even after they signed a release and was trying to move their offer forward after receipt of a new executed offer in their systems. Once we educated them on contract law, they discontinued their illegal communication with the previous buyer immediately. Manager stated she would submit all of the HOA documentation to the investor for their consideration before we countered the buyer, however, she is no longer honoring her original instruction. All of the delays/negligence is causing direct harm to you as the seller as it is pushing you closer to foreclosure, more harm to your credit scores and increased tax consequences. The negotiator assigned to this file is not only rude and unprofessional but seems to be working against us and not with us to get this file moving forward. We have asked several times to have her removed from this file at no success ; this is a compliance requirement of the lender when a 3rd party asks for reassignment. The counter we just received is inflated as they were going to accept the auction buyers offer of $ XXXX ( without the auction premium ) and now they are countering at $ XXXX to cushion their bottom line in order to offset the HOA costs. This directly harms you as the homeowner, but also forces a buyer to pay an inflated price on the property which then causes further harm to the development and economy as prices inflate to unreasonable and/or unsubstantiated values
10/03/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • TN
  • 370XX
Web Older American
Our mortgage was with XXXX for several years. Payment was debited from our checking acct. never late on payments, never missed a payment.For unknown reasons XXXX XXXX XXXX sold a bunch of mortgages to Nation Star Mortgage Company located in XXXX. Prior to the mortgage being sold XXXX XXXX XXXX sent a letter stating there would be no change to our mortgage that the transfer would be transparent. From day XXXX we received numerous phone calls from Nation Star.When we returned their call they were not nice at all, stated our loan was in a bankruptcy. I tried to explain to him that the mortgage was not included, not on the list of debts in the bankruptcy not included in the discharge of debts. The man just kept repeating that the mortgage was included regardless. If that was the case it would have been listed in the court documents. The man made me feel like I was a dead beat.. I did file a chpt XXXX and only included debts incurred by my deceased wife.The mortgage was never included in the chpt XXXX bankruptcy..The bankruptcy was discharged in XX/XX/XXXX all the while payments were being taken out of my bank acct by XXXX.I tried repeatedly to explain this to the man at Nation Star he became belligerent. He told me to contact a lawyer that I was wrong.We have made our payments each month to Nation Star.Yet we have people driving by our home taking pictures and this all started when the mortgage was sold to Nation Star. I do not like the harrassing phone calls every month..we are making our payments and will continue to do so. When I googled Nation Star on the internet there are numerous complaints about this company, their tactics, they are failing to honor the mortgage agreements made with XXXX It is not right what they are doing to us. I have owned this home since XX/XX/XXXX, had it built and have no intentions of not making our payments. Plus we own another home that is mortgaged with another company and there is no problem with them, no phone calls nothing and all payment are made every month since XX/XX/XXXX, we have never missed a payment on either home. SO I do not understand the harrassment because we have a mortgage that was sold to them. XXXX XXXX XXXX never harrassed me, never called me every month.
04/05/2018 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • NC
  • 286XX
Web
To whom this may concern, my name is XXXX XXXX. My girlfriend, XXXX XXXX and I live in XXXX, NC. We have a Sale Date on our house on XX/XX/2018. We have asked for and received help from you in the past and regrettably we desperately need help again. Our mortgage servicer, Mr. Cooper, formally Nationstar, although changed their name, is still up to their old tricks. We were hoping when the name changed they might change the way they do business but they continue to be a wolf in sheeps clothing. Our last sale date was on XX/XX/2018 and thanks to your intervention, they postponed it, again. I emailed them yet another RMA package and after following up several times, of course they didnt receive it. I sent a hard copy via Registered Mail. Since they couldnt deny they received that one, they said it would be uploaded in to their system and a loss mitigation specialist would get back to me. I continued to follow-up every 3 or 4 days and after almost 3 weeks they stated it was in their system but now it was too late to get an Underwriter to process the RMA.> Are you kidding me? The same old b.s. and runaround thats been going on for a very long time now. I do everything that is asked from them but their incompetence and seemingly egregious behavior of not wanting to help us by means of a simple loan modification. I know Nationstar received bailout money during the collapse of the mortgage industry and is required by federal law to help people that need help as long as they have enough income to support their house payment, which we can. We have send and resent RMA packages time after time only to be horsed around by being told they didnt receive ; new account managers, incomplete applications, etc. ; the XXXX never ends. I know you folks cant force their hand but maybe if somehow our RMA could get out of the Loss Mitigation Dept. and into the hands of someone in the Corporate Office and finally facilitate a loan modification that we need so badly so we dont lose the home that we love. We would be devastated if we lost this place and would have nowhere to go if that happened. Please help us postpone the sale date of XX/XX/2018. PLEASE HELP!!! XXXX XXXX & XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NC XXXX
03/08/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • DC
  • 20019
Web
My home was foreclosed in 2014. Nationstar mortgage company has continued to want payment on XXXX Mortgage though the XXXX mortgage no longer exists. I have written them 2 times, and emailed them as well to resolve the issue and offer a payoff amount. They finally sent a letter back that I received on XX/XX/XXXX stating that they are looking into my request for a negotiated payoff. In addition to the first issue of paying off the XXXX mortgage, I also have a company named XXXX and XXXX that is stating that they took over the portion of the foreclosed loan from the XXXX mortgage that was left over after the foreclosure sale took place ( approximately {$170000.00} ). I need Nationstar to verify that Nationstar mortgage has authorized XXXX XXXX XXXX to act as debt collector and that I owe a balance of $ over XXXX on the first mortgage that went into foreclosure at my home located in XXXX. The letter sent back to me from Nationstar made no mention of nor did it answer to my request to get verification of this other debt collectors authorization to collect this debt since from what I know, once a foreclosure has taken place, I am no longer responsible for the foreclosed loan. I have also called Nationstar numerous times about settling the second debt and getting clarification on what if any, amount I owe on the XXXX mortgage after foreclosure. Whenever I call, the customer rep attempts to get me to make a payment on the XXXX loan and tells me to call another department regarding my questions. It has been a nightmare trying to communicate with Nationstar since we had initially agreed to do a deed in lieu to avoid foreclosure and without direct notice to me, Nationstar decided to put the home in foreclosure when it would have been very easy for me to do a short sale if the deed in lieu process was no longer an option. I spoke to a housing agency that helps consumers try to avoid foreclosure and they mentioned that they have never heard of another company like XXXX XXXX XXXX take over as a debt collector on a home that has already gone into foreclosure and continue to attempt to collect on and claim that I owe a balance of {$170000.00} on the first mortgage that went into foreclosure at my home. Please advise.
10/01/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 90027
Web
Our loan was transferred to Nationstar from XXXX XXXX XXXX, Nationstar denied our loan modification because of XXXX reasons as my representative told me. 1. Negative NPV 2. due to our history when trying to obtain the previous modification ( with XXXX XXXX XXXX ) 3. we skipped a payment towards the end of our previous modification that was up late last year. 1A-Our NPV is negative and not passing mainly because Nationstar is not willing to extend the term of the loan, not willing to defer or forgive anyting. We owe over XXXX and the value of the property is XXXX. The only term they are entertaining is 234 months 2A-when we tried to get the previous modification, we were in review for a long time, IT IS NOT because we did n't want to make an affordable payment, it is because we were in a lonnnnnnnnnng review where documents went missing and got out dated and relationship managers kept getting changed. Additionally, while in review with XXXX XXXX XXXX, the loan got transferred. XXXX XXXX XXXX gave us the run around for years and would n't work with us. Nationstar gave us only one option, it was a 2 year Interest only loan which adjusted this year to Prinicpal and interest to 4.0 % principal and interest. We went from having a XXXX loan to around {$800000.00} loan, now ineligible for any government programs since our loan amount is over the XXXX threshold. Our payment has more than doubled, we are upside down, and nobody is willing to defer or forgive anything to help us. we know they do n't have to, but i ca n't help but feel whatever the lender is doing, or has been doing, is to collect fees, interest, until we hit the end. Why could n't they give us a step rate modification? or meet us in the middle somewhere? Instead we were given a modification that would XXXX, it now adjusts every month and we are over XXXX upside down. 3A- we did n't skip the payment, we did n't know what the payment was because we got several different mortgage statements with different payment amounts and it was not until the modification was over. There are phone records of these conversations when i called the bank regarding the statements and why they are all indicating different breakdowns, interest rates, and payment amount
05/02/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 91011
Web
After providing all the documents Nationstar Mortgage LLC asked for a few times over they told the company who helps to modify my loan that I am not qualified. They said if they were to qualify me my monthly payments would be over {$8000.00} a month! That means I have to make over {$24000.00} a month to be qualified. My payments before the hardship was less than {$4000.00} a month and I do n't know how do they calculate in order to come up with such a number. I called and they said the new loan is based on remaining years on the loan with fully amortized. I have heard that banks and servicers offer 40 years with low interest. The other problem is when I sent them my income and stuff they still think I do n't make enough money to qualify even for {$4000.00} I was paying before. I do n't think they have all the facts and are not applying correct numbers I sent to them. I still do n't have a final letter of denial in writing from them to me but just a note to the law firm who is representing me. I am wondering and scared they may go directly to foreclosure without giving me the chance to appeal and or send my income again because I am not sure their calculation of my monthly income and expenses are correct. This happened before when my loan was with XXXX XXXX XXXX and then went to XXXX and now at Nationstar. The other thing is all the assignments and transfer documents they presented to me were false and not signed by real people. I have sent them all the recorded documents but they still are trying to use the existing fraudulent and fabricated documents to foreclose on me. Nationstar filed a Notice of Default XX/XX/XXXX and Notice of Sale XX/XX/XXXX using fabricated documents. Someone by the name of XXXX XXXX as VP of their company and at the same day and time as VP of XXXX XXXX on same date and time!!! signed Substitution of Trustee and Assignment of Deed of Trust. My question is if you can be a Vice President for XXXX different company in XXXX different countries at the same time??? XXXX XXXX XXXX tried the same documents but failed and paid a penalty through Independent Foreclosure Review and now Nationstar wants to do the same thing again. I need your help to resolve this matter. Thanks
11/06/2016 Yes
  • Mortgage
  • VA mortgage
  • Loan servicing, payments, escrow account
  • TN
  • 371XX
Web
My husband and I closed on our home/VA Loan XX/XX/XXXX and paid our required funding fee of {$3400.00}. His Veteran XXXX claim was still pending at that time but was approved shortly after our closing date, at XXXX. This level of XXXX constitutes waiver of the funding fee and because his XXXX claim was opened and in process prior to our loan closing, we are entitled to a refund of the funding fee. We began our process to obtain the refund XX/XX/XXXX. We have contacted our local VA Regional Office, our original lender, XXXX, and Nationstar Mortgage, the final servicer to which the loan was sold. Research case XXXX was opened with Nationstar. The XXXX Regional VA office has repeatedly told us the lender must submit for the refund via a secure gov't website. Nationstar has repeatedly told us to reach out to the VA to obtain the refund. After countless phone calls and hours spent on hold with the VA and our lender, I was told to send Nationstar our Settlement Statement for the home loan showing the {$3400.00} funding fee payment as well as the VA Benefits Summary/Certificate of Eligibility. I again faxed this under the cover of XXXX and also emailed their research dept. I received response on XX/XX/XXXX from their research dept, that we were to contact the VA Office-the same incorrect response they have given multiple times. I responded to this email with detailed instructions and the link to the FAQs regarding the process that I was able to find online ( XXXX ) clearly asking them to reference Sections XXXX and XXXX for the request process to be followed by lenders and Section I which discusses how a lender can register their lender ID in the system, get their PIN, etc. if that company is not already registered. This is the process they need to use to request our funding fee refund be paid to them by the VA at which point they can apply it to our principal. I then received another response from the Research Dept on XX/XX/XXXX in which they asked me to reference their prior response on XX/XX/XXXX-that we needed to contact the VA for the refund. As the link above clearly shows, the veteran does not request the refund. It must be done by the lender because it was paid as part of our loan closing.
01/17/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 34609
Web
I lost my job in XXXX I called Nationstar to tell them. They said to make payments when I could. I was unable to. I had a problem getting unemployment & assistance. In XXXX XXXX I got full time & called to tell them I had received full time & would be able to make payments regularly again. I later learned it was the day after I called, they foreclosed on me. But, unaware at first of my foreclosure status we discussed a loan modification. It took them from XXXX to finally sort out & finally accept my paperwork making me redo & resend documents several times. Made a payment in XXXX XXXX ( got sent back 3 weeks later ). XXXX XXXX XXXX payment, they kept that. When I went to pay XXXX I was unable to. I was told my modification packet had expired. Needed a new XXXX every 90 days. In XXXX I spoke to a law firm that said it was up to me weather or not to pay them. That I could wait til I 'm served & they would handle it from there. On XXXX I sent in a modification packet, I called on XXXX to check in the status I was told at that time my home was to be sold at auction on XXXX. I was told all through out this time there was nothing to worry about, no sale date, I was even told by XXXX representative to go ahead & put a new roof on my house ( I did not do that ). I called the courthouse I was told they tried serving me but they did an avoidance waiver on me. Apparently, I 'm not allowed to work. I was then informed the man I bought my house from 15 years ago & have n't spoken to since was served. When I asked why he was served no one could answer that question for me. I still do n't know why til this day. So, the court went ahead because according to them someone involved in the case had been served even though no one had. I was sent a letter dated the XXXX from Nationstar saying if they had received my packet 15 days prior to the sale date they could have helped me ... they received it 14 days. Since then I have not received an eviction notice, but the new owners have started renovations on the home with some of my property still in it. I lived in that home for 15 years & paid on time until I lost my job. I am lucky to have a place to go with my XXXX yr old daughter, many are not quite so fortunate.
12/08/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • VA
  • 222XX
Web
XX/XX/2016 I refinanced my home with Nationstar Mortgage company, and established an escrow account out of which taxes would be paid. In XX/XX/XXXX I received a bill from my county - XXXX , County Va - for my property taxes. I called Nationstar to make sure they would be paying taxes out of escrow and they assured me they would. In XX/XX/XXXX I received the first of many late notices from the County. I began calling customer service to find out why the payment of my taxes was n't paid, escalating to supervisors but not getting answers. Then, in XX/XX/XXXX, I received notices threatening seizure and sale of my property. During this time period - from XX/XX/XXXX to XX/XX/XXXX - I made over 15 calls to Nationstar only to receive promises that they would research my claim to find out why my taxes had not been paid. Each time I called was told they would need to do research and get back to me in 3 days, which they failed to do. I then called another service number which was supposed to be an escalation phone number. My escrow account had the funds to pay out the taxes but again I was told that there was research needed and they would get back to me but even they refused to follow up and the taxes did not get paid. Finally in XX/XX/XXXX, after receiving notices from the county that my income tax refund was being held until my property taxes were paid, I found the number of a VP of Customer relations and called to tell him my problem. Again I received promises of resolution but did not get returned calls. After recieving a summons from the County to appear in court, I emailed a copy to the VP requesting confirmation of receipt. I did not hear back from him nor anyone else at Nationstar. I found another number on the internet and I escalated to another VP. As of today, after over 20 calls to various parts of Nationstar over several months, I have another promise that the money has been sent to the county. The county has n't recognized the payment and I have 2 days to make sure the property taxes are paid or I have to show up in court. My income tax refund of over {$1000.00} is being held by the county, I have a summons to appear in court, and my previously pristine credit rating is likely destroyed
04/06/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • GA
  • 310XX
Web
I sent a large principle payment around XXXX/XXXX/16. Nationstar returned the payment because they did not know what to do with it. I then called and spoke with a lady and she said it would be easier for them to debit my account for XXXX separate amounts to make the total amount. They ended up applying some of my principle payment to my monthly payments. I was making this large payment because we were selling the house and closing XXXX XXXX. when i realized my payoff was not correct i called to find out what the problem was. THey has applied XXXX extra payments so i was paid up through XXXX. They said they would reverse the payments and send a new payoff. and this would take 24-48 hours. After waiting 3 days the law firm had not received the payoff. SO i called again. I would also like to mention that it takes an act of congress to actually get someone on the phone when calling nationstar and my calls were being forwarded to the same person ( XXXX XXXX ) who has still not returned my calls as it is now XXXX XXXX. Once i called and got a person on the phone they informed me that only XXXX of my payments had been reverse and this would again take 24 hours to process. I asked if there was anyway I could have his direct number to contact him the next day to verify that it had been taken care of. He assured me that he would personally check on my account and call me by XXXX the following day. At XXXX the following day i had not received any calls from Nationstar nor had the law office received a correct payoff. I made multiple calls that day to try to get someone on the phone and was never able to get anyone or a call back. i then sent a message through the website to ask for a person to contact me. I received an email that someone would call me within 3 days. I still have not received that phone call. To make a long story short because of the mistake by nationstar i had to pay more at closing that was need and never received a correct payoff. I think that this service is unacceptable and caused a lot of financial hardship for my family during this time. At this time I would highly recommend that no one establish a relationship with this business. And i have yet to be reimbursed from Nationstar.
01/09/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CA
  • 95688
Web Servicemember
I am asking the CFPB for help for which purpose it was created by XXXX to protect us from " Debt Collectors and THEIR ATTORNEYS '' ( Nationstart Mortgage LLC and " XXXX XXXX XXXX '', XXXX XXXX XXXX ), who have submitted fraudulent paperwork stating that these submitted papers are the factual basis by which they have STANDING and the right to collect. We are exercising our right in the DOT under the Borrower 's Covenant where it is stated. BORROWER WARRANTS AND WILL DEFEND GENERALLY TITLE TO THE PROPERTY AGAINST ALL CLAIMS AND DEMANDS, SUBJECT TO ANY ENCUMBRANCES OF RECORD. # 1 The Corporate Assignment BY MERS OF THE DOT dated XXXX XXXX, XXXX is a " COPY '' NOT RECORDED IN THE XXXX XXXX RECORDERS OFFICE # 2 The recording was requested by XXXX XXXX XXXX, a fabricator of fraudulent documents # XXXX The recording is to be mailed to Nationstar Mortgage LLC A-The fraudulent submission of this Corporate Assignment of the DOT dated XXXX XXXX by Nationstar Mortgage LLC and XXXX XXXX XXXX, XXXX XXXX, indicate that the parties have submitted evidence indicating that for Good and Valuable Consideration (??? ) that they are now the owner. Nationstar Mortgage LLC XXXXNationstar Mortgage LLC and XXXX XXXX XXXX, XXXX XXXX, with the submission of this evidence indicate that they are the owner of the DOT XXXX However, a subsequent official recording in the rightful XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, seems to indicate another Corporate Assignment by MERS this time to XXXX Bank XXXX This is over 8 years after the fact. Question ... ... .How many more Corporate Assignments can take place? If Nationstar Mortgage LLC, attorney XXXX XXXX, do state that this is the prove of their legal beneficial interest in this DOT and STANDING, they should not hesitate but sign an affidavit according to these facts. Are they the Holder in DUE COURSE, not just the Holder? Are they representing the Lender? Who is the Lender? Or are they representing the the beneficial party in interest? The reason the CFPB was created is to stop excessive abuse by debt collectors. Nothing will do until they will sign affidavits according to their rightful Standing or stop presenting fraudulent papers and commit fraud on the court.
03/19/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • PA
  • 179XX
Web
My home is on XXXX parcels of land. The first year I lived in my home, I mailed all XXXX real estate tax bills at the same time to my mortgage company, as I have an escrow account and they are supposed to handle those bills. Flash forward to XXXX XXXX of this year, when I received XXXX delinquent tax notices in the mail! I called Nationstar to ask why they paid for XXXX parcel when I own and sent them XXXX. I was asked to fax the delinquent tax notices to them directly, which I did on XXXX XXXX. I was told it would take XXXX-10 business days to be handled. By XXXX XXXX, I had not heard an update so I called back. I was told they contacted my tax collector and she said all my taxes were up to date. So I called the tax collector to confirm this and was told that they only contacted her about XXXX of the XXXX parcels, and it happened to be the one that was paid. They did not ask her about the other XXXX ( unpaid ) parcels, but she did tell them that there were XXXX parcels total and only XXXX was paid. I called back a 3rd time to let them know that they asked my tax collector about the wrong parcel. I 'm not sure why since they were faxed the XXXX unpaid parcels and never once was the paid parcel number even mentioned. A woman named XXXX had me on the phone for 40 minutes supposedly taking care of the situation. She was given the XXXX unpaid parcel numbers multiple times. I asked if the mortgage company would be paying the additional fees and penalties, being that this was their mistake, and was told that they would. XXXX said she sent out requests to inquire about the XXXX unpaid parcels and that she would call me on XXXX XXXX to give me an update. After NOT receiving a call with an update on XXXX XXXX, I called them again on XXXX XXXX. XXXX got the whole story again, put my information into the system, and proceeded to tell me that there are only XXXX parcels listed in my file, not XXXX as they have been told REPEATEDLY that there are. XXXX said she put in the request to confirm the third parcel ( even though this was supposed to have been done already by XXXX previous people ), and said I should call her back on XXXX XXXX to confirm that everything was verified and the taxes are being paid.
06/15/2015 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Loan modification,collection,foreclosure
  • PA
  • 159XX
Web
Last year our mortgage company sold us to Nationstar mortgage company. It has been a nightmare ever since. Even though my husband makes the payments to this company, we don't understand why they are not putting it towards our account. Now a few months ago my husband had XXXX so that left him without work or being able to pay to the mortgage company. We're still waiting for him to get on XXXX He contacted Nationstar about this, and I'm not sure who he talked to but they said he was protected with the insurance to cover these type of things. Then a month later they tell him he's not eligible. Since XX/XX/2014 all this company has been doing is hassling us and throwing "foreclosure" in our face. We sent them checks faithfully like I said until 2 months ago when hardship fell with my husband. But they have been threatening foreclosure even before this. I went to their website and it just appalls me the complaints people have with this company and they still remain operational. There is something very wrong with this picture and someone needs to do a thorough investigation on them. When there is this many complaints on one website that should be a red flag even for the Better Business Bureau. It's not like we're trying to get out of paying our mortgage. We will pay it. But we have to wait until the money starts flowing again. And this is the only company we're having problems with. But I feel threatening your customers every 5 minutes and calling XXXX times a day is not a solution. They know our situation. But when you call them back no one seems to know anything and you get a person from another country just telling you to send money. The most unprofessional company I have ever dealt with in my life. If things can't be taken care of this way, I guess I will have to look into a lawyer because I feel companies like this need to be stopped. They're not here to help anyone. I feel that they want people to lose their homes because they know they'll make more money that way. Disgusting! And I know we're not the only ones that feel this way about this company. My husband and I are just totally fed up and this is one other problem he doesn't need on his plate at this time.
09/14/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CT
  • 067XX
Web Older American, Servicemember
I am writing to you on the advice of XXXX XXXX XXXX 's XXXX with the hope that you can help me. I basically, through my lawyer, XXXX XXXX have been trying to avoid Foreclosure and am still in Mediation with NationStar/Mr. Cooper and have turned down there Modification offers of {$1900.00} and {$1900.00}. The original Mortgage payment was {$2200.00} on a mortgage of approximately {$310000.00}, this makes the modification {$270.00} and {$300.00}. I lost my husband on XX/XX/2015 and my income was cut in half so I was not able to afford the then current mortgage payment of {$2200.00} and also can not afford the two modification amounts of {$1900.00} or {$1900.00}. I feel that Nationstar/Mr. Cooper should make the modification offer one that would enable me to pay the mortgage and stay in my home of 25 years. That being said, my husband and I paid our mortgage on this home on time for 22 years. My now having turned down these offers and these, according to XXXX XXXX, being the only offers Nationstar/Mr Cooper will make, my lawyer has now initiated a " Short Sale '' pricing the home at {$150000.00} and an offer has been made. ( If I were paying a mortgage on my home being accessed at {$150000.00}, the mortgage payment with 20 % down would be approximately {$880.00}. ) The offer has been made by my neighbor and she would like to rent my home to me for a couple of years pending the marriage of XXXX of her daughters, she lives in the house next door and grew up there and her XXXX lives in the house on the other side which was her Grandmother 's home. I am asking Nationstar/Mr.Cooper to waive the " Arms Length '' Affadavit so that if the sale should be accepted that XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Nationstar/Mr. Cooper refuses to do this. I am XXXX XXXX XXXX on a very limited XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Rents in this area are very expensive and I don't have the funds to move a great distance, I also have four elderly cats and a lot of rentals don't take cats. I am doing everything I can to stay in my home of 25 years and need help. Thanking you so much for your consideration.
10/05/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • SD
  • 57103
Web
My mortgage company NatuonStar has refused my payments. I fell behind but have been trying to pay what I owe. A few months ago I sent a {$3000.00} payment which they never put towards my debt just kept suspended, when I trod paying another {$1000.00} they refused to accept it. I pay electronically. I have called so XXXX times and they do not answer, I have been on hold for over half an hour and messages left never get a response. At my wits end I asked for help from my local XXXX and they say my loan inand I needed to pay {$6000.00} to bring it out if forclosure Which I did. They had mailed me a check for {$3000.00} I had paid over a month prior and used my own money as well as a loan from my mother. I sent a cashiers check certified mail. My XXXX person said they had received it but there would be some legal fees. The very next week Nationstar returned my cashiers check and claimed I owed {$8400.00}, ni explanation why I owed so much more in the letter. Ironically the same day I reviewed a regular invoice saying I owed {$6900.00} ... Which was the {$6000.00} plus my XXXX payment. When we called the person had no idea where the {$8400.00} figure came from and that she would get a amount to me within 24-48 hours for the total due, payments and fees and that if I overnight ex the check it would be taken care of. However she did not get back to me and when I called I was put on hold for 20 minutes. My XXXX person did get a hold of the and they now say because it 's gone into XXXX I owe {$7900.00}. They say {$1300.00} is legal fees.. Which they refused to send an itemized explain action of claiming it 's their policy not to. Had I paid before the end of XXXX, which I would have had they called me with the amount due in the 24-48 hour time frame they gave me. So instead of {$560.00} in fees thy day I now owe {$1300.00}. I personally feel even the {$560.00} seems high and wanted to bring the invoice to a lawyer to see if it 's unreasonable or not, also I should b or have to pay & XXXX extra because they failed to get back to me in the time Fran quoted by them. I feel this is extortion or fraud. I have called and left messages with a local lawyer and the South Dakota attorney generals office.
08/14/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 92084
Web
On XXXX XXXX, 2015, I submitted a complaint against Nationstar to the CFPB, case number XXXX. The CFPB received the response on XXXX XXXX, 2015, where Nationstar admitted they were overcharging me due to using incorrect FHAMIP amounts in their calculations ( overcharging me by over {$2500.00} per year ). In their letter, they stated my monthly payments should be {$3300.00} instead of the {$3500.00} they were requiring starting XXXX XXXX, 2015. I filed another CFPB complaint today ( case number XXXX ), XXXX XXXX, 2015, because the {$3300.00} they claim I owe in their response is still incorrect. They erroneously double paid my homeowners/hazard insurance in the amount of {$1400.00} each time. This is causing inflated escrow analysis, wrongful charging of a " cushion shortage spread, '' plus increased base escrow payments each month. One hour after submitting case number XXXX today, I received a letter from Nationstar letter claiming my loan was in DEFAULT. Although I was forced to pay the XXXX payment late because I did not budget for Nationstar 's wrongful overcharging, I managed to send them {$3500.00} which cleared my checking account on XXXX XXXX, 2015. I immediately called them. I spent yet another hour and ten minutes trying to get it resolved. I was finally transferred to customer service representative XXXX XXXX. He confirmed that my {$3500.00} payment was received on XX/XX/2015. but that it was placed in a " suspense account '' because it was not enough. He confirmed that the payment was not applied to my account until XXXX XXXX, 2015 AND RESULTED IN NEGATIVE CREDIT REPORTING TO XXXX BUREAUS!!! They did all of this even though they KNEW there was research and potential errors and a CFPB complaint response pending!!! Even using their own over-calculations, they had {$130.00} MORE THAN THEY WERE OWED, refused to apply the funds they possessed, then turned around and reported me late. XXXX then told me that they could not correct their wrongful credit reporting for up to 30 days! This is absolutely unacceptable. What happened to FAIR CREDIT REPORTING? At this point, there must be alphabet soup of all of the regulations they must have violated. Please help me STOP THIS MADNESS.
07/07/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CO
  • 80226
Web
On XXXX/XXXX/2015 I received a " Final Request '' letter from Nationstar Mortgage. The later states " We have received your inquiry for the Making Home Affordable Modification Program. Please find enclosed the following documents that must be completed in full and returned to Nationstar Mortgage in order for us to begin the evaluation process. Please Note that during the evaluation period your home will not be referred to foreclosure ... ... .. '' The letter said that Nationstar needed to receive the documents by XXXX/XXXX/2015. I completed the documents and emailed them to the email address that Nationstar provided in the letter and also emailed them to XXXX XXXX, who is my Dedicated Loan Specialist on XXXX/XXXX/2015. I know that the documents received because because on XXXX/XXXX/2015 I got an email from XXXX that stated " YOU SENT THE WRONG LOAN # ... THIS IS YOUR LOAN # XXXX. I HAVE SENT DOCS TO BE UPLOADED SO THEY CAN BE REVIEWED BY OUR PROCESSING TEAM. FOLLOW UP IN XXXX DAYS. '' In error I put XXXX on the paperwork. I was also contacted on XXXX/XXXX/2015 by Nationstar regarding more documents that they needed, which I sent. On XXXX/XXXX/2015 I received an email from XXXX that stated '' Dear XXXX, Nationstar needs to receive additional documents to continue reviewing your account for a modification. Your modification request is currently on hold and faces the possibility of rejection until Nationstar receives the additional required documents. Please return these documents as soon as possible. Please email your missing documents to your Dedicated Loan Specialist, XXXX XXXX at XXXX, or call XXXX if you have any questions. I sent all requested documents to XXXX on XXXX/XXXX/2015. Currently I am not aware of any further documentation they need. However, today I received a letter dated XXXX/XXXX/2015 stating " Your Mortgage has been referred for foreclosure. " Why Has my Mortgage been referred to foreclosure when the letter on XXXX/XXXX/2015 said that if I sent the documents by XXXX/XXXX/2015, which I did, the Mortgage would not be referred to foreclosure? I have not received anything stating the modification has been denied nor have I been notified that they need more information.
05/01/2015 Yes
  • Mortgage
  • Other mortgage
  • Settlement process and costs
  • IN
  • 46947
Web
I am XXXX XXXX XXXX writing this complaint. I am a resident of XXXX, CA and have my residence at XXXX XXXX, XXXX, CA XXXX. I had purchased this property from a company called XXXX XXXX XXXX in XXXX. This company got closed and was shut down due to Bankrutpcy. Later, various banks such as XXXX XXXX XXXX, XXXX Bank, XXXX XXXX and The XXXX started sending me letters on the property claiming Illegal and Fraudulent Ownership on my home in XXXX, CA. In the year XXXX, my then attorney, sent legal notices to these various banks and also filed complaint with The California XXXX Department XXXX XXXX XXXX and The XXXX Office XXXX Controller of Currencies and filed serious complaints against these banks. Recently, on or about XXXX XXXX, XXXX, The XXXX Mortgage XXXX and XXXX XXXX XXXX illegally and fraudulently claimed ownership on my home and they allegedly sold my property through illegal auction sale and sent some people of their own in my home criminally trespassing my home, and taking unlawfull possession of my home, all my personal belongings and other property. I never had any Truth in Lending Agreement signed between myself, or my exwife XXXX XXXX and between any of these banks, and/or specifically with The XXXX Mortgage XXXX and XXXX XXXX XXXX. I believe that The XXXX Mortgage XXXX and XXXX XXXX XXXX is barred by the State and Federal Statutes to enter into another TILA with me and/or with my ex wife, XXXX XXXX. The XXXX Mortgage XXXX and XXXX XXXX XXXX were previously on Notice throuth The California XXXX Department XXXX XXXX XXXX and the XXXX Office of Controller XXXX Currencies on this matter. The XXXX Mortgage XXXX and XXXX XXXX XXXX have unlawfully entered into my home, occupied it unlawfully as Constructive Trust and as Adverse Possession without the Color of Title and without the Color of Law and Authority. Criminal charges must be filed against the officials of the XXXX Mortgage XXXX and XXXX XXXX XXXX immediately. I am gravely hurt and I need justice. This complaint is an Administrative Lawsuit against The XXXX Mortgage XXXX and XXXX XXXX XXXX. I seek the assistance of the XXXX Consumer Finanical Protection Bureau in this matter at the earliest. Respectfully Submitted, XXXX XXXX.
05/06/2015 Yes
  • Mortgage
  • Other mortgage
  • Settlement process and costs
  • MD
  • 211XX
Web
Entered into a short sale 1 month before the seller declared bankruptcy. A {$170000.00} judgement from default of a business loan. A third lien holder was assigned to the home. After the dust settled and with consent of the sellers we provided a HUD-1 to the bankruptcy trustee to move forward with the sale of the house. The cost of the house {$800000.00}. The HUD-1 represented the payoff to XXXX and XXXX mortgage holders and {$25000.00}. for removal of the lien from the judgment. This appeared to allow the short sale to move forward. Because of the HUD-1 showed funds that would be available for her creditors. The trustee petition the court to hire an attorney, then used our HUD-1 to file an adversary case ( XXXX ) to remove the judgment. After nine months we expected a revised HUD-1 with the trustee as the third party to develop and move forward with the short sale. To everybody 's surprise Nationstar the senior lien holder changed the price of the house and increased it by {$90000.00} which was way out of align with the value of the other homes. Nationstar has around {$750000.00} payoff. You could ask yourself why does n't Nationstar sell the house and just take what 's owed. Four months, after trying to negotiate a sale, we were told that Nationstar is like a bank. Unlike a real bank that requires to have percentage of cash in its reserves Nationstar uses the asset as the reserve. If the house was bought buy the previous seller at {$1000000.00}. the bank looks at its book value and compare is liability. They are {$250000.00} into the money. Immediately this property became a valuable asset to their portfolio. Nationstar uses advances through securitization of servicing agreements. Unlike XXXX and other banks Nationstar business is building a portfolio of performing assets. Nationstar had acquired a lot of properties in the last 2 years. The regulatory agencies have n't caught up. As far as this short sale is concerned Nationstar over stepped by misrepresenting to the Bankruptcy court. What 's in it for me. I am half of the HUD-1 the buyer. Half of that government document is me and Nationstar used it to remove a judgment for their own financial gain. I just wanted to buy the house.
06/16/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 92592
Web
I am filing this complaint against Nationstar Mortgage LLC, herein referred to as Nationstar, because of their continuous efforts to attempt to collect on a debt that I dispute they own. My mortgage did not originate with Nationstar. If I recall Nationstar became my servicer when my loan was in default or they are servicing the debt on behalf of an entity that received the alleged debt while I was in default. Because the entity Nationstar services the debt for received the alleged debt while I was in default, they are " debt collectors as defined by the Fair Debt Collection Practices Act, hereinafter FDCPA, 15 U.S.C. 1692 ( a ) ( 6 ). Nationstar has continually falsely represented the character, amount, and legal status of the debt, and are threatening to take action that is not legal for them to take. Currently, there is a foreclosure sale scheduled on my home for XXXX XXXX 2017. This nonjudicial foreclosure action is in violation of 15 U.S.C. 1692f ( 6 ). Nationstar has refused to work with me in terms of a modification agreement. Upon their refusal to work with me in modifying my loan, I sought the assistance of an attorney. I was informed that based on the documents that are recorded in the XXXX County Recorder 's Office and based on my documents, Nationstar is servicing a debt on behalf of a debt collector who has no rights or authority to the alleged debt or my property. Under the FDCPA, a debt collector may not use unfair or unconscionable means to collect or attempt to collect a debt. More specifically they may not take or threaten to possess or disable property when the debt collector has no enforceable right to the property or does not intend to do so. Attached hereto, please find Notices of Trustees Sale evidencing the foreclosure sale set for XXXX XXXX 2017. I am filing this complaint with the CFPB because Nationstar has blatantly disregarded the law and they continuously harass me about a debt that is not owed to them and falsely represent who allegedly owns it. Filing this complaint was not only necessary but recommended due to their violations. If nothing is done, they will continue with their blatant disregard for the law.

Respectfully submitted, XXXX XXXX XXXX

06/10/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • NY
  • 12533
Web
I suffered a hardship in XXXX of XXXX. My father passed away, I paid for the funeral and then shortly after I lost the tenant in my apartment. I kept the mortgage company Nationstar aware of what had happened and asked for some understanding. The mortgage was not paid XXXX, XXXX & XXXX of XXXX. In XXXX XXXX I got a new tenant. I immediately sent a payment for XXXX & XXXX and advised them that starting XXXX XXXX I will send the regular payment & and additional {$500.00} a month until the 3 months I originally missed were paid for. Nationstar sent both payments back to me. They said either give them the entire 5 months plus late fees, attorney fees etc or they are starting foreclosure. They said my only option was a loan modification. I asked " what if I am not approved '' the loan specialist on their recorded line said " you will be approved for something I just do n't know what ''. So here we are 11 months later with a tacked on {$5000.00} in attorney fees, I am denied with no other option but to try and borrow {$16000.00} to make this loan current. The denial was because it 's not my primary residence & they will not accept all my income. Even though they asked me to send in my contributor package twice with my husbands income. They denied my application after 11 months stating that the only income they will accept to show all my expenses is the rental income. The big issue here is that they knew from the very beginning that this was a rented property but racked up {$5000.00} in attorney fees and late fees dragging me along when there was absolutely no way I was getting approved for a loan modification. So now my attorney fees, late fees etc. cost more than the original three months I was behind. It would have taken me 6 months to bring the mortgage current yet they intentionally strung me along so they could rack up as much money as possible leaving me no other option. The worst part is that everything else, taxes, 2nd mortgage and HOA fees are all current. The 2nd mortgage company XXXX took the 3 months missed and put it to the back of the loan, they immediately worked with me due to me never missing or sending a late payment in the last 10 years that I have had this mortgage.
09/14/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • MN
  • 55418
Web
This is a qualified written request in regards to the follow up for resolution on CFPB Case number : XXXX spoke to Nationstar representative XXXX at ( XXXX ) XXXX as a follow up to CFPB Case number : XXXX and she advised that the current late charges on the account would not prevent my eligibility on the " Enhanced Pay -For - Success '' program. Please have Nationstar confirm on what exact date the {$5000.00} principle reduction, as part of the " Enhanced Pay -For - Success '' program, will post to Mortgage Loan Account XXXX? I have confirmation from Nationstar 's records of my required payment for XXXX/XXXX/15, posting to the account on XXXX/XXXX/15. Please have them expedite this principle posting and provide me the specific date, no later then XXXX XXXX, 2015, of the posting. Nationstar completed a horrendous miscalculation of escrow analysis amount in the statement dated XXXX/XXXX/2015 ( attached ), where they increased my payment from {$1700.00} to {$2200.00}, starting XXXX 2015, and then tried to cover it up with a new escrow analysis, out of the blue, dated XXXX/XXXX/2015 ( attached ), which reduced the payment, starting XXXX/XXXX/2015, to {$2000.00}. Nationstar has removed all record of the XXXX/XXXX/2015 escrow analysis from the online statements that I have access to. Please have Nationstar clarify the following : Why did they increase the payment for these two months? Was Nationstar trying to cause me to go delinquent by increasing the required payment {$470.00} for the two months so they would not have to apply the " Enhanced Pay -For - Success '' program? I specifically need root cause and time line of the error in calculation, when the error was discovered, and when Nationstar recalculated the escrow analysis. In addition, why did Nationstar required higher payment in XXXX and XXXX of 2015 and then send out the notification in XXXX about the recalculation with a new effective payment of {$2000.00} on XXXX/XXXX/15, the month after the 6-year anniversary payment was due. At the least, they seem to have known that there was an issue back in XXXX. Why would n't the XXXX 2015 payment have been reduced to the {$2000.00} after they found an escrow calculation mistake.
06/02/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • PA
  • XXXXX
Web
I have a big problem with the holder of my mortgage lo an Nationstar. I had been approved for a loan modification while my loan was with XXXX XXXX XXXX and had already begun making payments when the loan was sold to Nationstar. I spoke with Nationstar and they told me they would honor the approved modification. After making a few payments to Nationstar, they told me they were not going to honor the modification and that I had to start over and go through Nationstar to get approved. They sent my payments back to me. Now I have spent over two years trying to get this straightened out with Nationstar. They are completely unorganized and their customer service is terrible. They never should have gone back on their word and refused to honor the modification. It was already signed and completed, I think their ac tions are illegal.

I bought my home in XXXX and refinanced into a predatory adjustable rate mortgage in XXXX . The interest rate could go as high as 11.87 % and there was a two-year prepayment penalty on this loan. I have had steady employment working as a XXXX for over 30 years so even with the bad loan I was able to make the payments as agreed. In XXXX I discovered that my wife ( now ex-wife ) had been stealing money from me and was not sending in the mortgage payment each month. This created a major problem and led to divorce. At that time I reached out to XXXX XXXX XXXX to resolve this issue and went through the process and was approved for a modification. I completed the paperwork and began making the paym ents. Shortly after receiving the modification the loan was transferred to Nationstar. Their agents told me that Nationstar would honor the approval ( I BELIEVE THEY ARE REQUIRED TO HONOR THE APPROVAL ) and I thought I was all set. A few months later Nationstar told me that they would NOT honor the approval and told me that I would have to go through the process AGAIN with Nationstar. Then they sent my payments back to me. I have literally spent the last two years trying to get this straightened out, and I went from an approved modification to a sale date in a few months. This is wrong. I want to file a formal complaint against Nationstar.

11/02/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 32250
Web
To give you some back ground : I, along with many others, have had my home partially destroyed by Hurricane XXXX. We are in the middle of a disaster. I am making all of my mortgage payments on time while not even living at my house. FEMA flood insurance provides no coverage for living expenses so being out of my house while still having my regular bills is draining my bank account. I would like to have my house fixed as soon as possible. Nationstar Mortgage is making the process of getting my house fixed very cumbersome and they are causing everything take longer. The first issue : FEMA issued me an advance check to be able to start repairs for {$15000.00} prior to an estimate of total damages. Nationstar is also listed as a payee. I sent the check to them a week ago, paying money I ca n't afford to have 2 day delivery because I desperately need the funds to start repairs. Nationstar is requesting an estimate to endorse the check when there is no estimate yet. Now they are indicating it will be 3 to 5 days more to review all while my family and I are sleeping on couches and repairs are being further held up. Contractors have plenty of work due to the disaster and they will not work without being paid. I still have an equity loan I need to endorse the check as well. The second issue : Once the claim goes over 20,000, Nationstar says that they get to hold all of the funds. I do not get to have the money I need to fix my house. This is money that I am receiving from a flood policy that I paid the premium for, not Nationstar. It is not Nationstar 's money. Nationstar says that every estimate, every check, every contractor, it all has to go through them, and they will decide whether to release the funds. This will make the process even longer. At this rate, I will not be back in my house until XXXX. Banks should not treat people like this. They are costing my 1000s of dollars by delaying my repairs. We are in the middle of a disaster, and they are showing no flexibility. This business practice by Nationstar seems very shady and is having a huge affect on those in need. I appreciate any assistance that you can provide. Please feel free to contact me. Thank you, XXXX XXXX XXXX
06/26/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • NC
  • 27520
Web
I had a mortgage with XXXX. It was sold or transferred over to Nationstar. I have become past due almost three months which I hope to be able to catch up in the next 60 days because I quit my part time job to be able to cash out my XXXX so that I do n't get much further behind. I am behind on everything. Nationstar has been calling me everyday sometimes twice a day but I have not returned their calls. I received an email from them on Wednesday about a possible home loan modification assistance program. I called them finally to let them know what my situation was. I was advised to fill out the packet and return it ASAP so that I can get some type of assistance as I transition. Currently, I am looking for XXXX new jobs with the hopes of being able to earn more money so that I do n't have to file bankruptcy. I faxed and emailed the documents. The representative I spoke with on Wednesday said to call back every 4 days to make sure they have all they needed. I called XXXX times today to check to make sure they have the forms. I could n't get not XXXX person to answer the phone after making XXXX calls. I called the following numbers : XXXX ( 6 times ) and XXXX ( XXXX time ). Both numbers were listed in the email I received on Wednesday. Half the times the phone rang and stopped, then it never even rang, then it did ring a XXXX times and no one picked up, then finally I got the automated message that this was their " busy '' season and to go on their website. How are these people supposed to help me save my home if I cant even reach them? I think this is all a rouse. A ploy to make it look like they are helping poor consumers such as myself so that they can take my house from under me making it appear as if I did n't submit forms or try to help myself. I do NOT want to lose my home! I am doing everything I can humanly possible to get assistance but I cant even reach these people so what am I supposed to do? I am frustrated and afraid and scared and just want help. XXXX would not offer me any assistance when I contacted them on numerous occasions about trying to lower my mortgage payment. And now I have to deal with a company that I cant even get to come to the phone?! Please help.
07/06/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NC
  • 27607
Web
I paid off my mortgage on XXXX XXXX, 2015. I called on Nationstar on XX/XX/XXXX to confirm that the pay off was received and credited to my account and the automated system reported that I still had have a balance and a payment due. Nationstar 's phone system does not provide a menu option to speak to a representative. With great difficulty, I was able to reach an agent named XXXX by " lying '' to the system and telling it that I wanted to make a payment by phone. XXXX confirmed receipt of the pay off funds and adivsed that an escrow refund of {$1300.00} would be mailed to me within 18 days of pay off. On XX/XX/XXXX, I called back and spoke with XXXX. I notified XXXX that their automated system continues to say that I have a balance and a payment due. She again confirmed that the pay off was received and credited to my account. She could not provide an explanation for the system still showing a balance but advised that it would be corrected. She also advised that XXXX had given me correct information as escrow refunds are retirned within 30 days of pay off. On XX/XX/XXXX, I called back to investigate why I still have not received my escrow refund. The automated system continues to say that I have a balance and that I am overdue for the payment due on XX/XX/XXXX. This time I spoke with agent XXXX who again could provide no explanation. I expressed my concern that this account may report late to the credit bureaus. He responded with " Well, if that happens, just give us a call back. '' This is unacceptable! He also advised that my escrow refund has not yet been processed. I explained that my understanding is that the law requires that escrow refunds be mailed no later than 30 days after pay off. XXXX said that I would need to speak with someone in the escrow department and that he would transfer me. After over 20 minutes on hold, a representative named XXXX picked up but was apparently having phone problems and could not hear me. I called back and searched through the menus for the escrow department. After another 30 minutes on hold, I hung up in frustation. Altogether I have spent approximately 2 hours on the phone and on hold with no resolution for this problem in sight.
05/02/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 77632
Web
After researching my issue and determining that I am eligible ( no late payments, LTV under 78 %, loan active over 5 years ) to have my FHA MIP removed from my account, I contacted my lender to start the process. I was slightly confused when i ended my call with them, due to the fact that they insisted that I would have to pay for a new appraisal in order for them to make a determination ( with no guarantees ) whether to cancel my PMI. I could under no circumstance get them to even call it MIP, let alone admit that any difference between MIP and PMI existed. They sent me a form to start the process, the form is basically an agreement on my part to pay for an appraisal. I called them back and eventually their representative told me to call the XXXX at XXXX. The center sent me a summary of their guidelines in my situation. Following these guidelines I sent my lender a written request of my desire to have MIP cancelled on the loan, and asked them to forward my request, along with supporting payment documentation to the FHA for approval. I also included a copy of FHA 's guidelines for their reference. After waiting over 60 days for a response I contacted them by phone again and was informed that they received my letter, however no action was taken since it did not include the form releasing them to order an appraisal at my expense. After much discussion with this representative his only recourse was to have me call the XXXX again. All any representative at my lender will do is quote some lines from what I believe to be a summary of the PMI Act of 1999. They will not admit that a FHA insured loan is different in any way from a private contract loan, even after me offering specific guidance as to Mortgage Letter numbers published by XXXX specific to this issue. The XXXX, being an informational entity and not an enforcement one could offer me no further guidance, hence, my complaint filed here. I have attached all correspondence I have relating to this issue, including the form my lender wants me to sign, the guidance email sent me by the FHA, the corresponding XXXX Mortgage Letter relevant in my situation, and the original request I made to my lender to have my MIP terminated.
06/06/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • VA
  • 20176
Web
Mr. Cooper has scheduled a foreclosure sale on my house for XX/XX/XXXX. Mr. Cooper never reach out to me concerning my HAMP Loan Modification I applied for in XXXX, instead I am getting a foreclosure sale notice letters six of them which I received on XX/XX/XXXX. Mr. Cooper who has registered as a mark service for Nationstar Mortgage still operating its business as Nationstar Mortgage severally in the past has asked me to submit the same documents over and over again which were promptly submitted but were never used for the purpose intended, that is to be used for the modification of my loan. Instead Mr. Cooper gave me the run around, engaged in telling lies, made false statements, gave deceptive information and bogus figures that could not be substantiated. Also, Mr. Cooper tried very hard to steer me away from the HAMP Loan Modification. Mr. Cooper never conscientiously tried to help me modify my loan so that I could stay in my house. Instead, Mr . Cooper engaged in looking for any rabbit hole it could find, all in an effort to justify itself why it could not modify my loan. Is even more worst now not giving me any logical reason why it has scheduled a foreclosure sale on my house for XX/XX/XXXX. It is very obvious that Mr. Cooper 's goal is to sweep my HAMP Loan Modification I applied for in XXXX under the rug. Mr. Cooper can not unilaterally resolve my HAMP Loan Modification because the HAMP Loan Modification Program guideline specifically said that to resolve a loan modification under the program it has to be bi-laterally resolved and no unilaterally resolved. To do so, is in a violation of the HAMP Loan Modification Program guideline. Mr. Cooper again is violating the Virginia Bankruptcy Law by constantly touting me with a Voluntary Payment Coupon in the amount of {$450000.00} which is illegal. I filed for bankruptcy XXXX and my wife filed in XXXX and both were discharged. The XXXX XXXX XXXX in the foreclosure sales notice letters I received from the Trustees claimed that it enclosed advertisement as published in XXXX XXXX XXXX about the foreclosure sale which is not true. I could not find any advertisement in any of the six letters I received from the Trustees.
04/20/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NJ
  • 07083
Web
My Mortgage was recently transferred from XXXX XXXX to XXXX XXXX Mortgage. I was told that starting XXXX XXXX I was to set up an account to have my XXXX payments deducted. XXXX was no longer managing payments. I c alled Nation Star and they said a packet would be sent by XXXX . If I did not receive it by that time to call. I did not receive it by XXXX and I called in. The rep gave me my new loan #. I set up an account on XXXX my money was taken out. Then on XXXX another payment was taken out. On XXXX XXXX , I called to find out wh y two pay ments were taken out the representative ( XXXX XXXX ) w ho gave me her phone number XXXX XXXX XXXX XXXX , told me that XXXX may have taken it out as well. I confirmed that my account with XXXX was closed. The representative and I placed a conference call with XXXX XXXX XXXX XXXX ( Spo ke with XXXX , XXXX XXXX XXXX Representative ). He confi rmed all my payments were made until XXXX . They did not take out XXXX . I was issued a credit to my account. I went online to check the next day and there was a pending payment for XXXX still in my account. On XXXX XXXX , Nation Star too k out the amount again. I placed another call to Nation Star about this and was told after 45 minutes that a manager named was informed and I would have the money refunded within 48 hours. That has not happened. Also, every representative I spoke with at Nation Star gave me their phone numbers but stated they usually can n ot be reached on these numbers. I tried to reach XXXX and phone rang o ver ten times. I trie d her phone number many times throughout the week and the phone just rang. I do not understand why no one can direct me to a phone number where calls can be returned. I find this highly unprofessional. Also anytime I asked a representative why this was happening with the payments they could not tell me. They also were unaware of the transfer issues. It seems that no training has happened to assist your representatives on how to handle these situations, which I find very disheartening. I do not have the time to spend on the phone at work or to have double payments taken out.
11/07/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • TN
  • 37412
Web
Nationstar Mortgage has not filed a release of lien. When I was notified of the transfer of the mortgage from XXXX to Nationstar ( XXXX XXXX ) my mortgage had about two years of payments remaining - mostly toward principal and a total amount under ten thousand dollars. If I had let the mortage run its course, I would have only paid a few hundred dollars in interest. So I was thinking about paying it off anyway before the notification of the transfer arrived in the mail. I made XXXX payment in XXXX to Nationstar, which was difficult because they only set up my online account when I demanded it after XXXX consecutive days of phone calls and more than five hours on the phone. And then the payment did n't show up until I called back repeatedly - and the customer service is abysmal. This made me quite nervous because I pay bills on time and have excellent credit. At that point I decided to pay off the rest of the note, so I requested a payoff statement. The payoff statement that they sent was incorrect, so I had to request another one. I did a wire transfer directly from XXXX XXXX XXXX so that I would have some very official documents for my records that would confirm that I submitted the final amount on the payoff statement. Months later, Nationstar has not filed the release of lien after multiple official requests. They also have apparently never reported the existence of the loan ( which was in their hands for just under two months ) and it does not show up on my credit reports - either as an existing or closed mortgage. I am concerned because, as I have told the company multiple times, that if I need to sell my property the transaction will be held up because they still have a lien that needs to be removed. The company seems entirely incompetent at best, and predatory at worst. When they bought my loan, I had made every payment on time without issue. Never had problems with a mortgage company for the entirety of my mortgages ( and I have had several on different properties in my lifetime ) but Nationstar is a disgrace. What they are doing is unlawful - there is a law that requires them to release the lien, and I am afraid that I 'll have to pay a lawyer to get it done.
04/25/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • TX
  • 770XX
Web
I just received Mr. Cooper correspondence that our modification was rejected base on a call that we rejected the modification. This is not what happen. This was not the purpose of our complaints, the purpose was to recognize our loan modification did not take into account any of the circumstances that exist. Such as income, post-bankruptcy, and our resident is located in an area that suffered a disaster of epic proportions. We were also told if we rejected the modification this should be in writing. There is not any evidence that we rejected this modification, but disagreed with the terms and request explanation over and over again. Explanations were given through CFPB, after complaints were submitted, questions were answered and the interest rate was explained after communicating our concerns through a third party housing counselor. I am not certain why would Mr. Cooper " pull '' calls to support we rejected the modification. Did Mr. Cooper received a rejection in writing from homeowners? Why not read the complaints? Why not use the rejection letter we were told to send in? There is not a rejection letter that exists. Maybe that is the reason the person from Nation Star called suddenly to rudely say to me there will not be any negotiation ; and " I will accept or reject ''. Was this a strategy of Nation Star? This act seems to be deliberate and we would like to ask for an explanation. We are attempting to seek legal recourse in response to a Nation Star representative caused us financial harm. Afterwards Mr. Cooper is now requesting both XXXX and XXXX payments in order to complete the modification. The modification was base on completing the trials payments and in the midst of requesting help and explanations before we sign and execute documents NO ONE at Nation Star offered to assist with the wording, by the time and third party explain this modification from the first page to the last page it was already XXXX. The modification was then rejected by the notes of a representative and we called and spoke to someone about what happened, and we never rejected but did COMPLAIN, now its XXXX. We are being asked to pay {$2500.00} right now to move the modification forward.
04/02/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NJ
  • 088XX
Web
To : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX Washington, D.C. XXXX Ref : Mortgage with XXXX / Mr.Cooper Mortgage Escrow dispute Date : XX/XX/XXXX To whom it may concern : I am writing to you for your assistance on my existing 20 year mortgage. I originally signed my mortgage loan with XXXX XXXX on XX/XX/XXXX. XXXX XXXX was bought out by XXXX XXXX XXXX which took over my loan. Then in XX/XX/XXXX, XXXX XXXX XXXX sold my mortgage to XXXX, and a few months ago, I was notified that Mr.Cooper ( affiliated with XXXX ) was now my mortgage company. Throughout these changes of mortgage companies, I have never been late or behind in any payments, and presently up to date with mortgage payments, property taxes and insurance payments, and will continue to demonstrate that consistent payment history until all mortgage obligations are completed in XX/XX/XXXX. My originally contracted loan with XXXX XXXX was for me to pay my property taxes directly to my municipal thein N.J. I have done so consistently for the past sixteen ( 16 ) years without any problems. Last month, Mr.Cooper who just took over my loan, decided to start an escrow account, without notifying me of any cause. I strongly objected by calling Mr. Cooper last month, and was told by a customer service agent, to send in my concerns in writing with documentation to a fax # ( XXXX ) XXXX XXXX, which I did on XX/XX/XXXX. I also sent the same letter & documents via XXXX, package # ( see attached ), a few days later. After a week or two of not hearing any reply from Mr. Cooper, I called to follow-up and was given no solution and hung up on the first time, and left on hold the second time for longer than 15 minutes at a time during the conversation. I have included all necessary documents for your review and ask your assistance on this matter. I am asking that they honor the originally contracted agreement, and I continue paying my own property taxes and the escrow be removed. To date, I have paid the first two ( 2 ) QTRs of XX/XX/XXXX. My mortgage will be completed in approximately four ( 4 ) years, XX/XX/XXXX and ask that Mr. Cooper in no way modify or change my contracted mortgage until its completion.
07/16/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • GA
  • 30265
Web
XXXX complaint on this mortgage. The first complaint was filed XXXX XXXX, 2015. I am still attempting to short sell the property with little to NO cooperation from the mortgage company ( Nationstar ). Since my last complaint, Nationstar asked me for an estimate on the damage to the property from the previous tenant. My agent submitted the estimate within 5 business days. Then they come back and require that I file an insurance claim on the damages, despite the fact that it is a townhouse. When there is no one living in the unit, there is nothing but liability/structure insurance on the unit. The coverage does not include interior damage from neglect. This is clearly stated in the covenants but Nationstar insisted I file a claim through the HOA. I filed the claim with XXXX XXXX. However, they are 2.5 weeks behind in claims and can not send anyone out until XXXX XXXX. Nationstar has been made aware of every step we have taken and we have jumped through every hoop they have required. They have already denied XXXX cash offer and it appears they are attempting to deny another. My agent contacted Nationstar ( via equator ) on XXXX XXXX to let them know there was another cash offer on the property. However, the offer could not be uploaded because " the portal was not open ''. We have YET to get a response from anyone from Nationstar. They have ignored our attempts at contact and submitting the new offer. When contacting the investor, XXXX, and making them aware of the current situation, they advised that they felt " Nationstar was not allowing the new offer to be submitted because the foreclosure date is so close ''. I have done EVERYTHING to short sell this property instead of letting it foreclose. Nationstar has been dragging this out and putting up barriers since XX/XX/XXXX despite having XXXX CASH offers on the unit. I have done everything they have asked of me ( and my agent ) and they have resorted to simply not responding at all. I am trying to fo the right thing and not let the property foreclose. The foreclosure date is set for XX/XX/XXXX, despite the fact that there is a current cash offer on the table. Anything you can do to help would be greatly appreciated.
06/29/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 92084
Web
On XXXX XXXX, 2015 we refinanced our loan with Nation Star Mortgage ( the loan was already with them ). All disclosures, Estimated Fees and Costs, the Federal Truth in Lending Disclosure Statement, the Payment Letter to Borrower, the Impound Authorization and Payment Notification, the Initial Escrow Account Disclosure Statement, etc., and the repeated assurance of our loan officer stated the same thing : our PMI payment was {$330.00}. The first payment statement ( in XX/XX/XXXX ) from Nation Star had PMI at {$330.00} as agreed. Now on XXXX XXXX, I get a statement telling me that my PMI is now {$540.00} - a SHOCKING increase of {$210.00} every single month - that is {$2500.00} per year! I called Nation Star today and they had absolutely no information except to say that they ( the escrow department ) had " just gotten all of the information '' and that my PMI is now {$540.00} per month and that they needed even more additional money per month because they " did not ask for enough up front at closing for their 'cushion ' so there is a shortage that is also going to require an additional {$65.00} for the next year so that they have the proper 'cushion ' on hand. '' This is a fixed rate mortgage. The principle and interest are {$2400.00} per month. The disclosed/agreed PMI was {$330.00}, the hazard insurance was {$100.00}, and the taxes were {$390.00} for a total monthly payment of {$3200.00}. Now they are claiming P & I is {$2400.00}, PMI is {$540.00}, insurance is {$120.00} ( which I expected because Nation Star told us to get more insurance in XX/XX/XXXX so it increased the annual premium by {$100.00} per year ), taxes are {$390.00}, and the escrow " cushion '' shortage payment of {$65.00}, for a new total payment of {$3500.00}. This is almost {$300.00} per month higher than disclosed and agree just one month after our first payment! Had we known that the PMI payment could fluctuate like this, we would NEVER have agreed to this loan - we had other options! We spent over an hour on the phone trying to get some answers, but got no where beyond " that 's just what you owe '' and " that 's how the numbers came in when we got them. '' This can not be right! Please help!!!
08/29/2017 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • CA
  • 95616
Web
As our current CFPB complaint documents our property is contaminated and we have requested asssistance from our Mortgage Servicer without success. Nationstar/XXXX. XXXX indicated on XX/XX/XXXXduring a phone teleconference that they can not make any special exceptions for our contaminated property loan and our situation can only be handled the way they treat all properties that are not contaminated. It is well documented in the FDIC, XXXX XXXX XXXX, etc that a contamination that makes the property unsafe and uninhabitable directly impacts the value of the property. Prior communications with their representatives have documented : 1. There is no contamination department with Nationstar/XXXX XXXX 2. Nationstar/XXXX XXXX has no retention products for a property that is contaminated or uninhabitable. They indicated onXX/XX/XXXX that they cant make an exception for us because they would have to make an exception for everyone. Yet, the Seller Guide Update from Nationstar dated XX/XX/XXXX ( Enclosure ) reviews the issues of Water Contamination, acknowledges that contamination does impact property value including those homeowners in XXXX Michigan with contaminated homes secondary to lead. It appears that Nationstar provides these homeowners with a functional loan pathway and solution for homeowners with a contaminated property. What is the reason why Nationstar will not provide us with the same solution offered to the homeowners in XXXX Michigan whose homes have lead in the water above the safe drinking water limits Also, XXXX XXXX representatives informed us they would consider a short sale instead of Foreclosure. They have as of today declined our request to short sale our property versus Foreclosure. It is my understanding that will sell the property at auction tomorrow with no disclosures of the contamination thereby obtaining a higher financial gain. As Enclosure 1 indicates any adverse impact the environmental hazard has on the marketability of the property is affected by the contaminated water supply. This is the same case for our property. We want to be treated fairly and not excluded from the same exceptions Nationstar has made for XXXX Michigan.
06/06/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • WA
  • 99362
Web
We have experienced issues with our mortgage servicing company, Nationstar. Our mortgage was transferred from another mortgage servicing company to Nationstar in XX/XX/XXXX Prior to the transfer, the other mortgage servicing company had overcharged us in XX/XX/XXXXbecause they had not accounted for a makeup payment we had made to our escrow. I had talked with the other mortgage servicing company in early XXXX about applying the overpayment amount to our principle. They did not do this before our mortgage was transferred to Nationstar. In XXXX, I notified Nationstar of this error and they made the change and reapplied all the payments that occurred in the interim. The very next automatic monthly payment that was made to Nationstar was erroneously applied to principle only. I did n't catch this until I noticed my Tax form showed a lower than expected interest paid in XXXX. InXX/XX/XXXX, I contacted Nationstar about this erroneous principle only payment and again Nationstar had to reapply all of my monthly payments dating back to XX/XX/XXXX Again (! ) the very next automatic monthly payment that was made to Nationstar was erroneously applied to principle only. It is now XXXX, and seeing that my Escrow balance is now short and I am being asked to make a makeup payment, I have contacted Nationstar and pointed out this issue again. I have talked with a call center supervisor and strongly suggested they elevate this issue as it appears to be a bug in their system that is causing mortgage payments to be misapplied after a correction is made. I hope they do so. My concern about this issue is that if I were not diligent in keeping track of how Nationstar is servicing my mortgage loan, the loan holder could have come after me for skipping an interest payment on my mortgage because of Nationstar 's error. I worry that others may have fallen victim to this error. I also worry that without accountability, Nationstar will not fix this issue and even more mortgage payers will have to deal with the problems this error creates. It boggles me that Nationstar 's sole responsibility is to make sure my monthly payments are applied to my mortgage properly and they ca n't get it right.
06/17/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 75092
Web
I am in a loan modification through my mortgage company. When i started the loan modification, they told me I have to make my payments on time for 12 months and if I fall behind, they can foreclose. The loan modification took effect XXXX XXXX, 2015. Soon after, I started receiving notification that I was behind on my mortgage. I have made my mortgage payment each month like I am supposed to. I have called each month and each month they assure me it will be taken care of. Then approximately two weeks ago I received a phone call and the representative told me I was behind, I tried to explain to him that it is a book keeping error on their part, but he told me I was wrong and that I was 30 days past due. I have researched my payment history on their website and told them what they did is dishonest, but they wo n't fix it. They have no interest in fixing the problem, they want to foreclose. This is what they did : They took one of my mortgage payments and split it. They applied a large sum to the escrow account and put the remaining amount in a " suspense '' account. When I call in and say I want to make my mortgage payment and the representative processes it for me, how can they take my mortgage payment and split it up like that? My bank statement shows I have made all my payments, but they took my mortgage payment and applied it to things I did not approve. And where is the money in the so called " suspense '' account? I wrote to you months ago with another issue and explained then, that this is how Nationstar operates. They want to foreclose on our home and are pulling every trick in the book to accomplish their goal. I have contacted an attorney and he said we could join the class action, but it would n't happen quickly enough to save my home, but I could be compensated later. While I intend to pursue that, it does not prevent foreclosure on the home that my children have grown up in. Their growth charts are etched in the doorways, their names carved into the trees, their little footprints in the concrete, all the memories, everything will be lost. This company is disgusting. They are criminals. They are bullies. What is it going to take to stop them?
12/15/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 32771
Web
Nationstar is the servicer of my second mortgage. After my first mortgage was successfully modified by the XXXX XXXX XXXX, I contacted Nationstar to inquire about a 2MP under HAMP. Nationstar informed me that my investor, XXXX ( XXXX ) does not participate in home loan modifications regardless of the federal HAMP guidelines. So I contacted XXXX. XXXX provided me a telephone number to a voicemail system that states " the decision to modify a mortgage loan ins the sole discretion of the servicer, here Nationstar. So I contacted Nationstar again, to make them aware of the XXXX voicemail. Nationstar 's representative asked me to conduct a conference call with himself, myself and XXXX voicemail system so that he could hear it himself. Once he heard the voicemail, Nationstar 's representative told me that Nationstar will conduct an internal investigation into this matter. Nationstar sent me a letter following their investigation stating that the XXXX voicemail was inaccurate and that the decision to modify was the sole discretion of the investor, here XXXX and not theirs. This information confused me. Nationstar is being evasive and not forthcoming with the real reason behind their arbitrary decision not to consider my home loan for modification pursuant to HAMP. I applied for a modification back in XXXX 2015. At one point, Nationstar rejected my payments and credited them back to my bank account. When I contacted Nationstar, they told me that they were rejecting my payments because I was over {$1200.00} behind and that I needed to catch up. Fearing that Nationstar had begun foreclosing, I sold some items and borrowed money to pay them because I 'd like to keep my home. When Nationstar called my home to collect on the late payments, I informed them that I had filed a complaint with the Consumer Financial Protection Bureau. The Nationstar representative then informed me that he will escalate the matter as a " proactive measure since I had filed a complaint. '' He said they will look into the matter. Nationstar still has n't offered to review my application or modify my loan under the HAMP 2MP. Nationstar continues to blame XXXX and XXXX continues to blame Nationstar.
07/30/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 34293
Web
NATIONSTAR IS GUILTY OF LYING AND MISLEADING BOTH THE CONSUMER AND INVESTIGATORS ... STILL ... TO ILLEGALLY COLLECT ON A LOAN LOADED WITH FRAUD. ****NATIONSTAR JUST ASKED FOR 5 MONTHS OF HOUSE PAYMENTS FOR 60 DAYS OF OCCUPANCY??? AND THIS IS NOT WRONGDOING??? ... COPY ATTACHED **** NATIONSTAR 'S REP, XXXX XXXX, CONFIRMED AT XXXX ON XXXX, 2016 ... THAT SHE AND EVERYONE ELSE THAT HAS RESPONDED IN 2016 ARE LYING TO THE CFPB OVER AND OVER AGAIN AND THERE IS NO BASIS OR FACT IN THEIR RESPONSES. IT IS ON THEIR RECORDED LINE ... REQUEST A COPY OF IT. TODAY, XXXX XXXX, 2016, WE FINALLY GOT OUR FIRST MONTHLY STATEMENT FOR 2016 ... AND IT HAS {$1300.00} IN ATTORNEY FEES ON IT AND A BALANCE DUE FOR ONE MONTH ... {$2300.00} ... YES ... THEY WANT ILLEGAL PRE-PAYMENTS TODAY ... AFTER LYING TO YOU AND UPLOADING A FRAUDULENT STATEMENT IN THEIR LAST RESPONSE OF {$940.00} XXXX, NATIONSTAR AND FREEDOM MORTGAGE ARE ALL GUILTY OF CRIMINAL RACKETEERING, LOAN FRAUD, EMBEZZLEMENT AND VIOLATING A STACK OF STATE AND FEDERAL LAWS. THIS HAS BEEN CONFIRMED OVER AND OVER BY THEM IN WRITING AND VERBALLY ... BUT THEY JUST WO N'T TELL YOU THE TRUTH NO MATTER WHAT. NATIONSTAR IS A FRAUD AND A CRIMINAL SCAM ... NOT A LEGITIMATE BUSINESS NATIONSTAR DID NOT ADDRESS ANY OF THE LOAN FRAUD ISSUES IN THE LAST COMPLAINTS. THEY HAVE NOW LIED TO THE CFPB AT LEAST 30 TIMES WHILE COMMITTING LOAN FRAUD, ESCROW FRAUD, AND ILLEGAL FORECLOSURE. I CAN PROVE ILLEGAL FORECLOSURE AND FRAUD USING THEIR RESPONSES. WE WERE TOLD THERE WAS NO FORECLOSURE PROCEEDING BECAUSE THEY WERE WORKING ON RESOLUTION. THEY STOPPED THE FORECLOSURE ON XXXX ... A PROCESS THEY SAID THEY NEVER STARTED. WE HAVE ILLEGAL PREPAYMENTS, AND ILLEGAL ISSUES THAT ARE UNADDRESSED. PLEASE HAVE THEM ADDRESS THESE ISSUES IN THE ATTACHED EXHIBITS. THE MOST RECENT ILLEGAL FORECLOSURE ATTEMPT WAS XXXX XXXX AND WE HAVE A COPY OF THE LETTER HERE. FOR THE RECORD ALSO ... I WILL ADD THAT ALL OF THE PEOPLE I HAVE MET IN THE MORTGAGE INDUSTRY HAVE PROVEN TO BE THE XXXX, XXXX, MOST DISHONEST, LOWEST FORMS OF LIFE ON THE PLANET. I FEEL SORRY FOR YOUR PARENTS ... AND ALL OF YOU ... THEY REALLY FAILED ALL OF US ... BY LEAVING US WITH ALL OF YOU.
01/07/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • TX
  • 75052
Web
To Whom It May Concern : Re : NationStar Mortgage Co. Loan # XXXX I am requesting that someone investigate this matter. I feel that NationStar Mortgage Company have discriminated against me concerning a Loan modification and a Short Sale. I owned a rental property at XXXX XXXX XXXX, XXXX, NC XXXX. It took them three months to make a decision about the loan modification because they would n't accept my information because I did n't have a mortgage statement on my primary resident. However, NationStar did n't want to accept the documentation I provided to them because they wanted a mortgage statement on my current resident. I sent NationStar all necessary documents showing them that I owned my primary resident. But, the underwriting in that department still requested that I send them a mortgage statement. At this point, XXXX XXXX XXXX my loan Specialist had to contact her boss regarding this matter before the underwriter would receive my documentation concerning the Loan Modification. The things this mortgage company put me through was truly uncalled for. Nevertheless, when it comes to the Short Sale they waited almost another 70 days before making any decisions about the Short Sale. They only gave the Real Estate Agent XXXX XXXX XXXX not even 30 days to sale the property. I was n't given due process in selling my property or receiving a Loan Modification on a home I owned for nearly 13 years. I stated in the beginning of this letter this company has discriminated against me as a US citizen. I know they do n't do all of their customers this way. I explained to NationStar that I had developed a number of health issues which has put me in position where I 'm not currently able to work. I tried to give them a partial payment and they would n't accept no payment unless it was the full balance. I tried everything I possibly could to get this company to work with me. But, they constantly discriminated against me in every way that was possible. Please investigate this matter for me. It not right for them to discriminate against me I 'm a US citizen and I have rights. If nothing else I do n't want this to happen to anyone else. Thanking you in Advance XXXX XXXX XXXX
05/19/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • CA
  • 932XX
Web
A few months back I had my mortgage payment with Nationstar Mortgage being automatically withdrawn from m XXXX XXXX XXXX bank account. It was being automatically withdrawn since XXXX . Since that time I have never had a problem with the autodraft and I have never been late with Nationstar Mortgage. In XXXX however I had to switch to XXXX because I needed a business bank account and XXXX XXXX would n't provide me with XXXX . I switched to XXXX and added my new bank account to my online profile to have my mortgage payments automatically drafted from that account since I closed my XXXX schools bank account. I did it well before my payment was due. Come to find out, in XXXX , I was called from Nationstar Mortgage because they never received my payment .... When I heard this I checked online and sure enough my XXXX account was in fact listed on the system and there was in fact more than enough money in the bank account to cover my mortgage. I can prove this with documentation if necessary. I called Nationstar Mortgage and I pleaded with them my case as I did everything that I was supposed to do to ensure that they would get paid on time as they had been for years. It was not my fault that their system did n't draft my payment. In fact, their system continued to attempt to draft money from my XXXX XXXX account even though that account had been closed. They did n't care. They blamed it on me. They did n't even care that I paid not only the monthly payment that was due and the next month 's payment all at once just to ensure that they got paid because I did n't want them to accuse me of being late again or their system to continue to draft from the wrong account. In the end, they hit my credit report with a 30 day late payment. I am now attempting to use my credit and I am being denied credit because of this 30 day late payment. How is that fair to me? There was never any intent to pay them late. I did what I had done for years and set up automatic payments to be withdrawn directly from my bank account. Why should I be blamed and punished for 7 years for their system not drafting payments from my account like it was supposed to?
04/20/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 770XX
Web
I have received your response to our complaint that we issued against NationStar Mortgage 's ' handling of our mortgage account XXXX XXXX ) and request for mortgage assistance. Just to clear up any confusion, we are still in the same position ( we did not receive any help ), but was approved for a modification that would increase our payments. This is nothing but a distasteful joke as we can not afford current payments because of the present one income, nevertheless the payments are running behind and instead of easing the burden while our income is much lower, our payment have increased an HOA dues in the amount of {$5800.00} are due. I have contacted Nations Star and a represented tried to explain and then transferred the call and I was transferred again. As of XXXX XXXX , XXXX , I call requesting to speak with a supervisor, but was told none were available, but if I was " calling about the mortgage assistance, there is nothing a supervisor could do because your escrow is short ''. In essence ; our payment increased because we are running behind, Is this an answer to helping mortgage consumers? This is only doing what mortgage companies would need consumers to do, which is pay more to catch up, there is no need for modification when it turns out this way. What more do I need to do so that we could get help with our mortgage? Today, XXXX XXXX , XXXX I called and spoke with XXXX at XXXX XXXX XXXX XXXX , who answered the call in the Bk department. Our designated person to speak with has not return my recent phone calls. I express to XXXX , the modification was unacceptable and we could not accept the present terms, also someone keeps placing collections notes on our door to call the mortgage company although we are behi nd TWO payments, although this can add up, this collection method is demeaning and unnecessary. Lastly, the HOA dues needs to be address as quickly as possible. Our attempts to resolved these matters with Nations Star has fell on deaf hears. Nationstar 's ' violations and penalties is not without concern as we have seen this spill over and affect our ability to communicate and resolve any financial issues.
11/21/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 95117
Web
My home mortgage was with XXXX XXXX. XXXX sold it to Nationstar/Mr Cooper ( XXXX XXXX XXXX XXXX, XXXX, TX, XXXX ) and starting XX/XX/XXXX ( Ref. loan # XXXX ), I have been paying Nationstar. So far I have not missed a singly monthly mortgage payment of {$1800.00} since I owned my home in XX/XX/XXXX. I got into financial difficulties and found it difficult to pay the county tax in XX/XX/XXXX and I contacted the county office. Their advice to me was that, the county does not take action unless I fail to pay for 5 years and I should be more concerned about paying my mortgage payments regularly. I did not pay county tax due XX/XX/XXXX and XX/XX/XXXX.. For reasons not made clear to me, Nationstar decided to pay the county dues of XXXX and to that added my next year dues and mailed me a monthly payment requirement of {$5200.00} starting XX/XX/XXXX. I contacted my lawyer for help and he advised that the dues to the county are far too small to justify legal counsel and I am better off trying to clear the payment to the county. I paid Nationstar my monthly dues and {$1800.00} in XX/XX/XXXX and XX/XX/XXXX on time. Instead of applying it towards mortgage payment, they placed the payments in an unapplied funds account. I had applied for a loan adjustment. I tried calling them repeatedly and send them emails listing my intent not to proceed with the loan modification and that I will pay the {$10000.00} to Nationstar and future property tax due to the county directly. I paid Nationstar {$10000.00} on the XX/XX/XXXX followed by an email and voicemail detailing on how I expect the payments to be applied. Today when I logged on to their website, I see that they have applied all my payments towards 2 monthly payments of {$5200.00} ( for XX/XX/XXXX and XX/XX/XXXX ) and the rest {$3500.00} as Additional Principal. How can a person with financial trouble make additional principal payments. The behavior of Nationstar/Mr. Cooper appears to be predatory and deliberate to force me and my family to be rendered homeless. I suspect the reason for this is due to the fact that my home equity is more than double the loan amount owed. Please help me resolve the issue.
04/20/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NJ
  • 088XX
Web
THIS IS NOT A DUPLICATE. I AM FILING A COMPLAINT AGAINST MR. COOPER ( MORTGAGE COMPANY ) LOAN # MR. COOPER CASE REFERENCE # 2 PROPERTY ADDRESS : Mr.Cooper ( Mortgage Company ) is attempting to modify my existing signed contracted mortgage agreement by making false statements. I have enclosed all necessary correspondence letters for your review. In the letter from Mr. Cooper dated XX/XX/2018 they clearly state '' Through review of the account history we verified there hasn't been any 30 day or more late payments received. '' That statement confirms that there was no reason to change or modify my original signed contract with XXXX XXXX of me ( owner ) to continue to make property tax payments directly to the XXXX XXXX XXXX. Mr Cooper made an erroneous payment to the XXXX XXXX XXXX without cause. Also on the same letter dated XX/XX/2018, Mr. Cooper stated that they spoke to " Tax Collector XXXX, confirming the funds they remitted will be used towards the 3rd installment for the taxes ''. THIS STATEMENT IS COMPLETELY FALSE AND UNTRUE! I have enclosed a letter dated XX/XX/2018 from the actual tax collector for the XXXX XXXX XXXX, NJ, XXXX XXXX XXXX, clearly stating that " The XXXX XXXX XXXX does not apply bank payments made to an open quarter and then transfer that payment out and reapply to a future tax quarter '' .In conjunction with that statement, XXXX XXXX , also states " In the instance where a bank identified that they made a payment to a parcel in error, upon written request, the bank will be refunded the erroneous payment ''. Which is exactly the situation here, the payment that Mr.Cooper made to the XXXX XXXX XXXX was in error. Nothing on my part, caused Mr. Cooper to make that payment, and most importantly it's not part of my original signed contracted agreement for them to make property tax payments. Bottom line, the payment should have never been sent by Mr. Cooper. Therefore, I am demanding that Mr. Cooper request a refund from the XXXX XXXX XXXX directly, and exclude the modified amount from my account. The signed contracted agreement can not be changed due to an error by Mr. Cooper. I am not paying any additional amount or extra payment.
05/06/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • TX
  • 75039
Web
Nationstar Mortgage has received numerous completed loss mitigation applications from me requesting a short sale on my property since XXXX XXXX. I have made several complaints against them via this website with regards to their handling of this process and my account. All of their responses deny any wrongdoing and they outright lie about their actions. Nationstar has failed to send me the customer, the appropriate notices required by CFPB regulations regarding my loss mitigation application ; utilized unfair and deceptive communication and actions ; failed to timely decision my numerous loss mitigation requests ; and most recently is guilty of dual tracking. I received a letter dated XXXX XXXX, XXXX from XXXX XXXX, XXXX attorneys stating Nationstar has forwarded my account to them for foreclosure while at the same time they currently have a completed loss mitigation application they have not decisioned. On XXXX XXXX, XXXX the current negotiator advised my realtor through XXXX that a decison could be expected this week. Needless to say, that did n't happen. Additionally, I received a letter dated XXXX XXXX, XXXX from Nationstar stating they received my sales contract and requested yet another Hardship Affidavit and that the short sale request review will not even begin until this is received. In responsse to my last CFPB complaint, Nationstar provided a list of documents they needed to complete my application. They were submitted as requested by the date they requested. And now this. This whole process has been unbelivable and completely unnecessary simply because Nationstar is not following the law. I require the following : 1. Remove my account removed from foreclosure. 2. I want the complete timeline of the communications between Nationstar and my realtor since the initial short sale request was made in XXXX XXXX. 3. I want all notices that Nationstar claims to have sent me throughout this process including but not limited to Acknowledgement Letters, Incomplete Information Notices, approval and/or denial letters, delay notifications, etc. 4. Provide a decision on the current request. They have all the documents they have requested ten times over.
11/14/2015 Yes
  • Debt collection
  • Mortgage
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • TX
  • 77379
Web Servicemember
On XX/XX/XXXX, I received ( XXXX ) Letters from Consumer Financial Protection Bureau ( cfpb ) regarding Complaint Numbers XXXX, XXXX and XXXX. The erroneous servicing of my mortgage loans failed to take account of my Military Status at the start of my contact XX/XX/XXXX. I am a XXXX Military XXXX/XXXX who temporarily lost my source of income after becoming XXXX, awaiting XXXX Separation. After regaining my income I furnished paid amounts to XXXX ( A Failed Bank ) and XXXX XXXX XXXX ( XXXX Supreme Court Victim of Unlawful Mortgage Practices ) and XXXX to bring my account current. I paid {$14000.00} down, with installments of {$3100.00}, {$3100.00}, {$2900.00}, {$2900.00} and {$2900.00}. I furnished documentation and findings from U.S. Department of Labor, Office of XXXX Adjudication and Review, OPM XXXX Retirement Specialist, Department of Veteran 's Affairs and XXXX County Appraisal District and IRS regarding my Application/Approval for Residence Homestead Exemption. XXXX furnished me with a letter of servicing my mortgage along with a foreclosure Letter. My request for Modification was Prepared and Submitted via XXXX XXXX XXXX XXXX. Government Approved Programs Making Homes Affordable. I proceeded to Re-instate my mortgage with XXXX by paying ( 6 ) Payments of {$1800.00} for a total of {$10000.00}. XXXX disregarded the Rear payments and proceeded to change my entire contract to include Advance Property Taxes of which I am exempted. The Letter from XXXX ( Office of the Consumer Ombudsman ) seems to be unaware and fail to provide the documentation. Now my mortgage is being passed on to a XXXX mortgage company/debt collector to include the on-going errors. I have submitted copies of these documents on several occasions as you can finally see the overall finality and the unjust hardship caused by the type of servicing received. My unpaid amount at the time of my request was {$190.00} which has been re-recorded at an amount in excess of my Purchase Price. I feel this is a slap in the face for my contribution and service to my country. I submitted this information to the Office of my Commander-In-Chief for accountability and resolution. T/Y!
11/07/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • IA
  • 52245
Web
Nation Star sent a letter dated XX/XX/XXXX saying I needed to show proof of my homeowners insurance and I needed to have my agent show proof that I had insurance, otherwise Nation Star would buy insurance on my behalf. I received the escrow bill this week ( dated XXXX/XXXX/15 ) and Nation Star is escrowing, exactly, {$270.00} from my account, which is what I pay XXXX directly! I talked to my insurance agent through XXXX XXXX and she had no idea why that would happen. Nstar then ESCROWED the exact amount I pay to my insurance company and had the audacity to send me a bill stating the amount I already pay would be deducted monthly into my escrow account. Nation Star clearly took the info my agent sent them and added it to the escrow account, so that they would be paid. I have always paid through XXXX, so this is very disconcerting that NationStar was hoping I would not catch what they did in order to take more money out of my pocket and in to theirs. After being passed to XXXX different people, the woman in the escrow department said it was an error on their part and they should have never charged my account. She said they are starting the process to take the HOI off of the account, but when I kept asking about having something in writing, she only said they would reanalyze my escrow account. This is a predatory " debt collector '' as they call themselves on the statements, not a mortgage company. This company is sketchy and engages in predatory practices that are completely shady. I will be calling back to make sure this is completed AND I requested something in writing to state the charge was removed from my escrow and there would be a new analysis. While on the phone, I also asked how I can remove my tax escrow and the woman told me it was n't possible to remove the escrow. I told her she was wrong and it was possible. She put me on hold and after a few minutes came back to tell me I could submit a request, which they will most likely deny, but I at least tried and will keep trying because she was clearly withholding information from me on how I can remove the tax escrow. I want Nation Star to give send me the exact steps to have it removed.
03/09/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • NM
  • 87114
Web
For the past 6 years my mortgage payment including escrow has fluctuated between {$1200.00} and {$1400.00}. My most recent statement from Nationstar mortgage states they are raising my payment to {$2200.00} ( we have a fixed rate ), and I have a {$6500.00} escrow shortfall. How can a mortgage company justify such a huge increase, we borrowed the amount we did because that is what we can afford, now they are trying to charge us an amount that would be sufficient for a $ XXXX house when we only borrowed $ XXXX, this is almost double and highly impractical. I do feel that both our mortgage company and home insurance company are practicing predatory lending and unfair charges. I would like to have both companies contacted ( which I 've done ) to find out how they justify these extreme price/payment increases. Below is what I 've sent to the mortgage company already. How do you end up with a shortage of {$6500.00}, when that is the yearly total of my insurance and property tax? There is definitely something fishy with your estimation and payments of my ins. and tax. For instance my insurance is due once a year for a total of {$5100.00}, which you paid in XX/XX/XXXX or XX/XX/XXXX, and my property taxes barely exceed {$2000.00} for the year. If you paid these already there is no way I 'm that far in the whole. Secondly, how do you expect a borrower to just come up with {$6600.00}? And charging {$1200.00} a month for escrow is insane on a mortgage that is barely $ XXXX. You have definitely made an error somewhere and you need to recalculate. I 'm going to write the FCC and any and all other governmental agencies that monitor Mortgage lenders and protect borrowers from predatory lending as this is not fair at all. You may also want to consider contacting my insurance as they mistakenly billed again the {$5100.00} in XX/XX/XXXX or XX/XX/XXXX which I called them on and they reversed as it was paid in XX/XX/XXXX or XX/XX/XXXX, if you paid that twice that would explain the shortfall and that should not be passed on to my wife and I in such an extreme matter as you are doing. Either Nationstar or XXXX need to improve the payable & recieveable departments or both!
05/12/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NY
  • 12205
Web
I, XXXX XXXX file this complaint as my right under the Fair Debt Collection Practices Act have been violated pertaining to an offer to modify a mortgage. Under a stipulation of this act from XXXX XXXX , XXXX , I must be offered a modification package, and it does not matter if the property is owner-occupied or an income property. The fact that we discovered a modification package was mailed to me in XXXX of XXXX proves that the mortgage servicer known as Nationstar Mortgage offered this modification as a Tier II program proves that multi-income properties are part of all national bank modification programs. I never received this modification request as it was mailed to a post office box I dis-continued in XXXX . Nationstar Mortgage had to get the request back by mail if they indeed sent it. At all times Nationstar Mortgage knew my home address as XXXX XXXX XXXX , XXXX , New York XXXX . I have recently hired a law firm known as the XXXX XXXX XXXX to do my modifications on all my properties. I was able to procure a modification on my personal resident through this law center. Now my second home is scheduled for a foreclosure for XXXX XXXX , XXXX . I have no other remedy but to file for a personal bankruptcy to prevent this foreclosure from happening. Rules are now being enforced through the Consumer Financial Protection Bureau pertaining to the numerous vi olation of mortgage servicers on foreclosure protocol. I still have an open claim for principal reduction with the Office of Inspector General Federal Housing Finance Agency that could eventually structure my mortgage debt within reasonable properly value. However, my rights have been violated by Nationstar Mortgage in its entirety. Accordingly, I make this request for intervention by the Consumer Financial Protection Bureau to enforce the recent mandates by said agency with XXXX XXXX XXXX . I was never offered a modification, and the matter should be resolved through the XXXX XXXX XXXX . Accordingly, I demand that a modification offer be mailed to my home address or emailed to XXXX XXXX XXXX . I believe that I am well within my rights on this request.
03/18/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • GA
  • 30019
Web
I had a modified loan serviced by XXXX. For the most part of the life of my loan, I have always made my payments except for the months of XX/XX/XXXX through XX/XX/XXXX, when I was seeking a loan modification. At the time, I felt the balance on my property was way less than the market value and secondly, I was barely meeting my financial obligations due to other debt burden. I would like to say that for a period of 4 months I was put on a trial period where I was paying just enough for the Mortgage interest and escrow until the Loan modification is done. At the time of the Loan modification, it was explained to me that any outstanding payments was going to be rolled into the principal balance for a 40-year term. Looking at my statements, there was never a time where my escrow was not paid. My escrow payments for the past two years when added up, averages close to my property taxes and home insurance payments made by my mortgage company for the same period. About 3 months ago, XXXX transferred my mortgage to NationStar Mortgage. Just this week, I got a letter from NationStar Mortgage that my monthly payment has increased from {$1700.00} to {$2600.00}, an increase of about {$840.00} ( about XXXX % increase ) starting from XXXX/XXXX/XXXX. According to the notice, the reason for the increase, was due to a shortage in my Escrow for the amount of {$10000.00}. When I called NationStar Mortgage to inquire about the shortfall, I was told that the shortfall was a transfer from XXXX. I contacted XXXX and I spoke to one of the representation, I could not understood his explanation. I requested for statement history for my account and I was sent a file containing the statement that was so full of payments and reverse payments and adjustments that is pretty hard to understand. For me the timing could not have been worse, as I have been unemployed for the past six months. I am barely trying to stay afloat financially until I get a job. I would appreciate it if you can advise me on how to proceed with this issue or direct me to any organization that will be able to assist me. I have attached a copy of the letter and the statement that was sent to me by XXXX.
07/18/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NJ
  • 07712
Web
On XX/XX/XXXX, a closing was to take place for the sale of a residence I own. The sale has been postponed due to the following. On XX/XX/XXXX, my closing Attorney contacted my Mortgage Bank, Mr. Cooper, and was advised that I owe {$85000.00} on a Balloon Mortgage. A Mr. Cooper employee e-mailed the Balloon note to us. This loan originated on XX/XX/XXXX, when I closed on the loan of a Conventional Fixed Mortgage for {$85000.00} with XXXX XXXX A comparison of the Balloon Note, and my closing documents I kept from the closing, clearly show that the signatures on my closing documents and the Balloon Note are in no way similar, and both documents are dated XX/XX/XXXX. To date, I have never received copies of closing documents from XXXX XXXX. At closing they refused to supply same. When the notary left the room, I made copies of same which are attached. In closing, I have never signed a Balloon Note. The loan originated with XXXX XXXX, was transferred to XXXX XXXX XXXX, and serviced by Nationstar / Mr. Cooper. My documents regarding the Mortgage is, The New Loan Payment Form list the loan type as a Conventional Mortgage, not a balloon. The form also list the term as 180 months with a payment of Principal & Interest. The Mortgage Loan Commitment list the loan as a Fixed Rate with boxed marked, the Balloon box is not marked. The Lock-in Agreement list the loan as fixed ( no Balloon ) with 180 months with Principal & Interest. The Itemized of Amount Financed, NJ Application Disclosure, Occupancy Certification, and Mortgage, are all signed and clearly do not resemble the signature on the Forged Balloon Note. On XX/XX/XXXX, I contacted XXXX XXXX XXXX regarding obtaining my Mortgage Loan Documents related to the Forged Balloon Note. On XX/XX/XXXX, I received forged copies of an Itemization of Amount Financed, Truth in Lending, and Notice of Right to Cancel. An examination of the Itemization of Amount Financed from XXXX XXXX XXXX, is a completely different document from my Itemization of Amount Financed I signed at closing listed above. The signatures and contents of the document are completely different. All contacts with Mr. Cooper are attached documents
08/30/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • ID
  • XXXXX
Web
In XXXX XXXX our fresh start loan was sold to. Nationstar mortgage Plc. We tried to make a payment each month but they did not have all the paperwork from XXXX. After a few months of this excuse my husband actually called XXXX they stated to him all paperwork had been forwarded. Finally my husband thought he was being scammed they stated they could not accept any phone credit card check by mail only XXXX XXXX. Even though they kept sending monthly statements to us. They decided to foreclose on our home, I requested a modification through MHA they sent out the paperwork I got it back to them. They used my overtime to calculate my acceptance so instead of us having a smaller monthly payment now it 's way more and they wanted escrow for taxes and insurance. Our first payment did include a down payment first month payment and escrow. Two days ago I received notice my homeowners insurance is being cancelled for non payment. I also included this with my contract a copy of the invoice. Tried to call my contact person to find out why? I was. It going to leave one more message. Pressed zero got on the phone with XXXX told her what was happening she agreed to get a team lead on with us he said it will be a couple more days until they have it figured out Really!! I do n't have that my house insurance will expire on XXXX/XXXX/XXXX. I was on hold for over twenty minutes I had to go lunch was over. The foreclosure is not closed yet as of XXXX/XXXX/XXXX. " They are not done processing my loan ''! I have heard a couple days for everything now they said my foreclosure was moved to XXXX XXXX XXXX. I have an attorney and I am willing to go to any length to make sure this does not continue for us or anyone else. Also when we first got approved it was 8 % then the contract comes they know they have me by the nose it 's adjustable every two years until it 's 10 %. Is n't there a truth in lending? Or am I just stressed out enough over all this! You bet I 'm stressed I have been dealing with this for two years now! Can or will someone help me? I need an injunction and someone there the person who owns this company needs some jail or prision time. Sincerely XXXX XXXX
11/24/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CO
  • 80226
Web
On XX/XX/XXXX I received a letter from Attorney 's XXXX. The letter stated that they where sending the letter in compliance with the Fair Debt Collection Practices Act and that I had 30 days to dispute the debt. This is the first communication I have received from this attorney. I did dispute the debt in writing and I sent the dispute to them via Certified Mail. According to the post office and the signature card the dispute was received by XXXX. On XX/XX/XXXX. This is well with in the 30 day time frame. According to the Colorado Attorney General Website " You may dispute the debt ( or any part of it ) within 30 days after receiving the first notice. Your dispute must be in writing. The collection agency must then stop collection efforts until it mails you proof of the debt ( a bill or court judgment ) and the name of the original creditor if requested ( if different from the creditor listed on the collection notice ). '' On XX/XX/XXXX I logged on to the XXXX XXXX Public Trustee 's Website and I notice that they have already submitted the info to the Trustee for foreclosure. They have not responded to my dispute yet and obviously have not stopped the collection efforts. I contacted the XXXX XXXX Public Trustee and they said the foreclosure packet was received on XX/XX/XXXX. In addition they have already scheduled a sale date for XX/XX/XXXX. Before filing this complaint I called XXXX, they said that they are in the process of responding but they can still file paperwork with the Trustee. I have clearly been taken of advantage of and lied to by the banks and lawyers and they should at least be made to follow the laws. It appears to me that between Nationstar and their attorney they have already violated the Colorado Fair debt collection practices act 3 times in trying to collect this debt. 1. by not halting the foreclosure efforts when the debt was disputed2. by not maintaining accurate accounting records3. by not listing work out options on the initial collection letter from the attorneyPlease help me to stop another wrongful foreclosure case. If you need more information about the previous filed complaints please do not hesitate to contact me.
02/03/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • NJ
  • 08723
Web
My complaint surrounds the illegal execution of a foreclosure sale completed on XX/XX/2015.I have requested on multiple occasions for XXXX XXXX , XXXX. ( XXXX ) located at:XXXX XXXX XXXX XXXX XXXX XXXX , TX XXXX, to provide me with proof of service, as well as all copies and documented effects relating notice of foreclosure pending for XXXX XXXX, 2015. It is a fact, that I did not receive notice from XXXX, nor Nationstar Mortgage Servicing ( NSM ) my lender. At no point was information or dialogue ever reciprocated to me that that there was a pending foreclosure action scheduled for my property. New Jersey foreclosures are administered through the court system. RULE 4:64. Foreclosure of Mortgages, Condominium Association Liens and Tax Sale Certificates. We received no copies nor summons of the original foreclosure complaint action filed within XXXX XXXX XXXX XXXX. Therefore rendering our right to due process in effective in regards to unbeknownst Docket NO. XXXX civil action. XXXX, has failed to provide the following documents required to be filed prior to conducting foreclosure and have violated fair foreclosure act n.j.s.a. 2a 50-53 : I have requested case numbers pertaining to these foreclosure filings and XXXX has refused my requests in their entirety and my following requests are still being ignored : - Notice of Election and Demand. - Original Evidence of Debt, or a copy of the Note and Certificate of the Owner and Holder of the Evidence of Debt, or a Corporate Surety Bond in the amount of one and one-half times the face amount of the original Evidence of Debt. - Original Deed of Trust or certified copy, or copy with certification letter - List of names and addresses of parties to receive notice. We implore your office to investigate this matter immediately, as BMP which is considered a foreclosure mill purchased in addition to failed to, provide Notice of sale must be mailed to homeowner ( and all parties who appeared in the action ) at least ten days before sale, as well as posted on the property and in the sheriff 's office, and published in XXXX newspapers for four weeks. We are forwarding to additional bank regulatory agencies.
10/30/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Credit decision / Underwriting
  • PA
  • 17110
Web
I have had a 30 year fixed mortgage for about 7 or 8 years ; the mortgage was serviced and or owned by XXXX XXXX XXXX simple principal and interest payment. On or about XXXX or XXXX of XXXX Nationstar Mortgage from Texas purchased my mortgage and then it began. The very first payment to Nationstar, I submitted my mortgage payment of {$1200.00} and Nationstar unilaterally decided to take from my mortgage payment {$62.00} for an escrow account, THERE ARE NO PROVISIONS IN MY MORTGAGE TO DO SO. So the writing campaign began - after several months they stopped tatking {$62.00} from from my regular payment but did NOT credit my account, therefore, from this time forward because of this my regular payments became late. I send to them each and every month my payment by Certified Mail and I have NEVER been late and/or missed any payments. I have in my possession copies of all my cancelled checks back to XXXX XXXX. Next fee to appear on my statement is a Property Inspection fee of {$60.00} - I live in Pennsylvania Nationstar is in Texas - when I inquired they wanted to make sure I was taking care of my hone! Next they " force '' me to purchase Flood Insurance for the year XXXX and XXXX it must be {$250000.00} - Flood Insurance is NOT in my mortgage agreement, I only owe {$140000.00} plus the courts have ruled you can not do so - I am a member of this Class Action ; did not matter I personally purchased Flood insurance approximately {$500.00} for each year. I have written to them by Certified Mail to Cease and Desist, delete all the fees, including the late charges, and to send me an " Amortized Statement '' of my mortgage account showing a straight principal and interest payment - to date they have refused. Requested an appeal procedure, such as arbitration, no response, no appeal procedure and no arbitration ; they just keep sending from letters, each time from a different person. I want to refiance my home because my interest rateis 8.9 % and I know it is NOT being caculated correctly ; with this on my credit record it is hopeless! Bacically, Nationstar " Unilaerally '' ignored the sign Mortgage Agreement and simple forced placed their " own '' rules.
07/21/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • AZ
  • 85142
Web
In XXXX XXXX my mortgage was permanently modified with Servicing Company XXXX XXXX. My mortgage payment has been {$900.00} since XX/XX/XXXX. I have been on time with all payments since that time. The loan was sold to XXXX and then NATIONSTAR in XXXX XXXX. My payments jumped to {$1000.00}. When I inquired they told me because of my escrow for insurance and taxes. I made immediate inquiry with XXXX County Tax Assessors office. They admitted to overcharging me by rating my house as a XXXX residence NOT my primary residence. I'v e never had a XXXX residence. They issued a refund check for XX/XX/XXXX to XXXX ( the wrong servicing company ) which I am trying to get corrected. Then I called my insurance company, they doubled my premium to {$1400.00}. so I canceled my policy and got a new XXXX for {$810.00}. Nationstar paid the {$810.00}, and I reimbursed them immediately so I could get my payment down. I acted quickly and got both my taxes and insurance corrected, that was 60 days ago, yet the taxes linger as an unresolved issue, nobody seems to know where the tax refund check went. The amount of that check was for {$330.00} and change. WHAT I 'M UPSET ABOUT IS THE AMOUNT OF MONEY NATIONSATAR IS ASKING FROM ME OVER AND ABOVE FROM THE EXPECTED ESCROW EXPENSES : {$550.00}! I DID THE MATH AND THIS EXCEEDS THE 12 % ALLOWED UNDER section 10 of RESPA. I do n't believe I 'm being treated fairly and want to pay my own taxes and insurance thereby foregoing the need to send NATIONSTAR {$550.00} to sit in my account year after year. I want to change the terms of the ESCROW. And to be honest, I have budgeted {$900.00} a month not {$1000.00} @ month, and my daughter is getting married in 3 weeks and money is flying out of bank account for the wedding, and Nationstar is dragging their feet and still does n't have an adjusted mortgage payment for me. So far I qualify for " Pay for Success Program '' under HAMP principle reduction credits. Can anyone there please help me strip off my ESCROW, I can do a better job paying my own insurance and taxes! The Escrow statements are a nightmare!!!! Sincerely, XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX, AZ XXXX XXXX XXXX XXXX
12/16/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • PA
  • 180XX
Web
I have my mortgage through Mr. Cooper, previously Nationstar since XX/XX/XXXX. All payments have been made in full since the start. In the most recent escrow Annual Escrow Account Disclosure Statement, my monthly escrow payment increased from {$330.00} to {$480.00}. I called and spoke with a representative today ( XX/XX/XXXX ) in the escrow department who identified that there were two payments made in XXXX and XXXX of this year to PMI. {$410.00} was paid in XXXX and {$1400.00} in XXXX. I was transferred to the PMI department and spoke with a representative and a supervisor. I was told that the reason for these two payments was due to my PMI having not been paid. Based on the total ( {$410.00} + {$1400.00} = {$1800.00} ) and the amount of my PMI ( {$58.00} ), 32 payments were missed which indicates that payments have not been made for my PMI since the loan originated. The statements that I have received from Nationstar and Mr. Cooper indicate that payments were being made for PMI. On the attached statements there is a section called Prior Escrow Analysis Account History, which has the wording " This is a statement of the actual activity in your escrow account from xx/xx through xx/xx. '' I was under the impression that my PMI payments were up to date based on this information. I have received two refund checks from Nationstar/Mr. Cooper since the loan originated - {$750.00} on XX/XX/XXXX and {$220.00} on XX/XX/XXXX. The supervisor at the PMI department advised that I would not have received these refunds had the PMI payments been made. I, however, did not know that the payments were not being made and therefore thought that the surplus checks were indeed surplus after having all escrow liabilities paid. At this time, I am now expected to pay an additional {$140.00} per month due to this error that went unnoticed for 32 months. The error was noticed, according to Mr. Cooper, due to an audit performed by the PMI company and not by Mr. Cooper themselves. I had never received any notice of payments not having been made or that the error was found. This new monthly payment amount is outside of my budget due to Nationstar/Mr. Cooper 's error.
10/15/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • PA
  • 19082
Web
My main concern is that Nationstar Mortgage is not my creditor nor the holder of my mortgage. Nationstar Mortgage is filing forged documents with my Recorder of Deeds ( Mortgage Assignment ). The assignment has been proven fraud and to make more insult of this situation, they have charged my alleged mortgage account for the filing and completing of the charges to file the forged assignment. The entire mortgage from inception was a sham and we just recently received information from the XXXX settlement that state that there is no way that the loan was originated with XXXX XXXX XXXX XXXX. I have provided this proof to Nationstar Mortgage and yet they continue to send me billing statements claiming that I owe a mortgage to them by way of assignment from XXXX XXXX XXXX XXXX. They even threatened foreclosure on my home without any right to collect but the evidence that I provided the court made Nationstar Mortgage mark that case settled, discontinued and ended without prejudice, so that they can now go back and create more fraudulent documents to probably start again. This company is violating debt collection rights and other offenses. I asked this company to provide my original paperwork and they even forged that information ; on their forged original application it states that we are both white and I am XXXX and my husband is XXXX. I am submitting a copy of all forgeries for your review. This company has also offered me an illegal payment plan including a new mortgage agreement which they would not be entitled to payment for. I asked for a copy of their business records and even in the records are transactions that say advise to call XXXX to create a mortgage assignment. The records also include a line saying that they are aware that the title is corrupted and that the assignments are fraud. I asked them to provide an original copy of the note and mortgage and both were forged and the mortgage even shows a different return to address, different signatures and initials. They were even so sloppy that they put part of the notary seal on opposite sides ( compare the mortgage fake document to the mortgage recorded mortgage to see the forgery ).
08/25/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 92880
Web
To Whom It May Concern, we have been fighting Nationstar Mortgage LLC, hereafter referred to as Nationstar, for the better part of the past 2 years. We adamantly dispute who Nationstar claims is the beneficiary of our debt obligation. We have written Nationstar many times in regards to the ownership of our alleged debt and to date they have not addressed our concerns and questions. Because of Nationstar 's refusal to comply with our requests, we are filing this Complaint. The entity Nationstar claims is the owner of our alleged debt is The XXXX XXXX XXXX XXXX XXXX as Indenture Trustee for Nationstar Home Equity Loan Trust XXXX. We dispute this information because this alleged transfer occurred when the debt was in default. We understand that pursuant to the FDCPA, when an assignee obtains a debt while it is in foreclosure, it is a debt collector and not a creditor. Based on this fact, we believe Nationstar is falsely representing the character of the alleged debt in violation of the FDCPA. This information needs to be addressed prior to Nationstar participating in any non-judicial action. We presently have a foreclosure date set for Tuesday, XXXX XXXX, 2017. We understand that under the Fair Debt Collection Practices Act, hereafter referred to as FDCPA, 15 U.S.C. Section 1692f ( 6 ), Nationstar is a " debt collector '' because they are attempting to enforce a security interest in which they have no legal authority or right. As a " debt collector '' without legal authority or rights they can not proceed with a non-judicial action against our property pursuant to 15 U.S.C. Section 1692f ( 6 ). Under the FDCPA, a debt collect may not use unfair or unconscionable means to collect or attempt to collect a debt and more specifically they may not take or threaten to possess or disable property when they have no enforceable right to the property. We are filing this complaint because we are beyond frustration and anger that Nationstar is taking this action against us without legal right and authority. We believe if we do not file a Complaint, they will continue to blatantly disregard the law and fraudulently and wrongfully foreclose on our home.
05/20/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • TX
  • 787XX
Web
My mortgage loan servicer, NationStar Mortgage, blindsided me by applying principal payments to my mortgage without any notice. This came on the heels of an interest rate increase, and the two combined make my payment 150 % of what it was previously, which is a significant increase and causes a financial hardship for me. Apparently, my note was interest-only for 10 years or XXXX payments, so they are within their rights. However, I would expect a reputable loan servicer to make sure their customer was aware of this type of increase well in advance. To expect a consumer to remember a change 10 years after signing the note is not reasonable. Furthermore, at NationStar 's behest, I have been paperless for a while. Each month, I receive email notifications of payment due and paid ; these have been the same for so long, there 's no reason to look at statements without being alerted of a change. I have my notifications set to alert me via email of changes in escrow, interest, etc. In the past, I have been notified of interest rate adjustments via letter and/or email so I know to expect them. In this case, I did NOT get any type of alert about the interest rate increase, and I also did not receive an alert about the application of principal payment. When I started investigating, I found a XXXX interest rate change announcement buried in my online Billing Statements ; apparently a notice in Billing Statements does NOT generate an alert to the consumer. In XXXX, they confirmed the interest rate increase and also inserted the principal payment. Again, there was no alert, and therefore no reason to review the online Billing Statement which has been consistently the same for so long. This practice seems incompetent at best and underhanded at worst. To add insult to injury, they consistently and annoyingly solicit me to refinance my loan ... and this is after I have already spoken to one of their loan officers who admitted they are unable to help me because they do not have access to accurate info on my property. They claim this is a " problem '' in Texas, so my question is, why do they keep bothering Texans with advertising and solicitation?
03/08/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • WA
  • 98006
Web
Hi, We had been working with Nationstar ( now Mr. Cooper ), the servicing entity for our home mortgage loan for XXXX XXXX, on a loan modification back in XX/XX/XXXX. When it became clear that a new loan modification was not going to be approved, we decided the only path forward was to sell our house. Hence, we notified Nationstar in XX/XX/XXXX that we were putting the house on the market. In order to ensure we could sell the house, we borrowed money to get the house ready for sale, including replacing the roof. The roofing company had a backlog ; so it took the roofing company till late XX/XX/XXXX to put on the new roof. While we were waiting for the roof, we continued our efforts of the past eight years to try to work with XXXX and Nationstar to save our home. When it became clear that our efforts were futile, and after the 50 year old roof was finally replaced, we put the house on the market on XX/XX/XXXX, and it sold on XX/XX/XXXX, with a Purchase & Sale Agreement signed by both buyer and seller. To ensure a smooth process for paying lien holders and as recommended by our housing counselor, we requested that our real estate agent contact Mr. Cooper/Nationstar with information on the transaction. She did so via a phone call on XX/XX/XXXX or XX/XX/XXXX. The house is in escrow and is scheduled to close on XX/XX/XXXX. On the evening of Monday, XX/XX/XXXX at XXXX, we received a Notice of Default ( NOD ) taped to our front door. At the advice of our housing counselor at XXXX XXXX, we sent the Trustee of our loan ( XXXX XXXX ) a communication, requesting that they rescind the NOD, since they would soon be paid the full amount owed on their loan. By executing the NOD in spite of having knowledge of the sale, Mr. Cooper/Nationstar/XXXX XXXX is adding undue risk to the sale of the house and closing. Our housing counselor says a NOD event shouldnt happen in the middle of an escrow closing, and this is a key reason why our realtor proactively notified Nationstar/Mr. Cooper of the sale of the house and the scheduled closing date well before the NOD was posted. Thank you very much for your assistance in resolving this matter.
07/27/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • MI
  • 48126
Web
Hello, With my current mortgage company back in XX/XX/XXXX when they took over from my previous company. It was a rough start, the property is in Texas and I live in Michigan, the old company knew my michigan address and it 's all over he paperwork, and I had the auto payment option activated. The new company took over and communicated with me via Texas address knowing that I do n't live there, that continued until XX/XX/XXXX when I figured that and called them just to find a threat of pay or foreclosure, I asked for statement, address, routing info ... etc When received the statement it contained about {$1200.00} in repair fees, I was with work in XXXX, TX since XX/XX/XXXX visited the property at least once a week and I am the one who cut the grass and water the trees, I never seen them or any notice or letter, anyways they refused to waive the XXXX however they reduced it. while I was in the process of discussing the charges with them someone came and broke into my house, and stole tons of my goods, then put a lock on the door with password, apparently that was the mortgage company. They cried for hours and claimed this is a third party then waived part of the charges. Now I asked for my new insurance company for more than a year and did n't get it until I went on XXXX and created a scene then their rep was more than happy to assist. This year, deja vu same thing happened more than a thousand dollars charges for repairs, more than half of it for cutting grass!!!! They failed to pay my taxes on time to the county from my escrow ( granted I kept an eye and reminded them 5 times to pay it ), then they added the late fees ( more than XXXX dollars ) to my charges. I called them in XX/XX/XXXX to inform them that I am unemployed and need to fill the appropriate forms and see what I can do, that was followed by several calls and nothing is done, again I only got it when I created another scene on XXXX early this month. This is a small snap shot on what they did excluding all the uncalled for derogatory and racial comments I heard during they ugly process. I need help, I am helpless and had no say when this brutal company took over.
08/31/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 90703
Web
I filed a lawsuit against Nationstar Mortgage , LLC, hereinafter referred to as Nationstar, my servicer, and my original lender for various causes of action. I have been fighting them for at least the past three years but more so this past year. My fight has gone on deaths ' ears with the California Judges and they keep dismissing my case for reasons they go against the actual laws, more specifically California Homeowners Bill of Rights. Presently, I have a Motion for Reconsideration that is scheduled for XXXX XXXX, 2015. The new facts that I have presented in my Motion for Reconsideration involves a Notice of Rescission. On XXXX XXXX, 2015, I sent a Notice of XXXX to Nationstar. They received the Notice of Rescission on XXXX XXXX, 2015. Under the Federal Truth In Lending Act, my debt obligation, the promissory note and the deed of trust were canceled immediately, by operation of law. Under the statute, the creditor 's interest in the property is " automatically negated regardless of its status and whether or not it was recorded or perfected ''. Also under the Act, Nationstar had 20 days from XXXX XXXX, 2015 to challenge my Notice of Rescission by filing a lawsuit against me. They have failed to take any action regarding my Notice of Rescission. Because of their failure to challenge the rescission, they have forever waived any and all defenses to my rescission. Under the Act, Nationstar is now in violation of the law, and they are blatantly disregarding my loan rescission rights. I have sent them a letter of non-compliance and have requested they cancel the sale date that is scheduled on my home Thursday, XXXX XXXX, 2015 and that they forward me a release and a reconveyance as required under the statute. I am filing this complaint to inform the CFPB that Nationstar continues to ignore the law and that they are in violation of a Federal Act. Their actions are unacceptable. I request the CFPB take some kind of disciplinary action against Nationstar for their blatant disregard for the law. I am hoping with your interaction, Nationstar will choose to abide by the Act and take the necessary steps that is required of them by law.
08/26/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 959XX
Web Older American
I have been trying to modify the loan on this property since XXXX. I was at first given a forbearance, made my three payments, then it was dropped in a confused and confusing manner and I turned to applying for a modification. The process was awful, I spent enormous amounts of time faxing documents that were lost, etc. and put on a dual track so that the trustee sale date eventually came before any modification was granted. Then when the bank foreclosed on the property, it wrongfully foreclosed on the adjoining lot which does not belong to the bank. I called both XXXX and XXXX, they paid no attention. I started a lawsuit, and after many months, the bank settled for attorney fees and recognized they were in error. I started applying for a modification again, but again things were delayed, I was told I had not submitted documents on time when I had and was able to prove it, etc. Again the trustee sale date came before a modification on XXXX XXXX. And again the bank wrongfully foreclosed on the adjoining log, using the exact same documents as before, disregarding the few guidelines agreed upon in the settlement. So, being an optimist, I tried for a modification again. I had a very difficult time with the agent who was assigned to me, who never responded, and dismissed me without really digging into my file whenever she was available. To make a long story short, I was slated for a trustee sale five times in five years, and each time the foreclosure included the nearby lot which was separate from the property. XXXX even rescinded the settlement agreed upon at the end of the lawsuit, without ever consulting with me. On XXXX XXXX, XXXX, XXXX transferred my loan to a new servicer, NationStar Mortgage, without ever addressing the wrongful foreclosures described above. Oblivious to this ancient history ( for them ), the new company is simply starting the modification process all over again, despite my complaint that due to the enormous delays caused by XXXX from XXXX on, the escrow on the loan has become so large that numbers no longer add up. This process must be stopped until the illegal actions of XXXX have been addressed.
07/31/2018 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • IL
  • 60804
Web Older American
About a month ago I got in touch with a account specialist at mrcooper I am really greatful that mr cooper is offering me a new modification due to the disaster that I encounter months ago it was a really big help I am very thankful and for ever thank mr cooper for their big help. Now Im a little disappointed that as much as I try talking to an account specialist regarding the new payment of the new modification of XXXX its still a bit high I want to ask mrcooper investor or investors if there is more than one to please reconsider my age and now that Im a senior. I want to continue with my home and start fresh I also want to mention you once again that if the disaster wouldnt have affected me I wouldnt be in this situation right now and of course would be current before the disaster I had a family emergency that cause me to fall behind one or two months but I still kept on giving my payments also after the disaster 3 months lower payments that I completed I still continued giving my payments. I understand that Im not current at the moment but it is my priority to keep up and to keep my home but it is necessary for you to understand that I have a neighbor whom is an attorney and he advice me to ask you to lower my payment a little less from the XXXX I would like to keep the 3.00 interest that you are giving me and offered me in the previous modification. The payment back than was XXXX Please help me get a payment from XXXXto XXXX Im not asking you for a big difference only to drop the payment XXXX or XXXX less but I will be happier if its a little more than than and keep the 3.00 interest. The attorney said if you are offering me a new modification the new payment should always be less than your previous payment which was XXXX it should be less if my lender is offering me a new modification and keeping the same interest. Please help me I want to keep my home and start making my first trial modification payment this XX/XX/2018 or XX/XX/2018 It is my priority to keep my home and Im a senior citizen whom is asking you for your help by keeping he same interest at 3.00 and have you lower my payment a bit less than XXXX
01/08/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 92503
Web
NationStar Mortgage acting as the Servicer of this mortgage has failed to meet all of its requirements under XXXX and is attempting to illegally foreclosing on our personal home by selling it at auction on XXXX XXXX, 2015 with the assistance of a Foreclosure Trustee named XXXX XXXX XXXX XXXX. The direct violation of XXXX law is based on NationStar Mortgage improperly and unfairly reviewing our loan modification request for relief which was never processed by them because they lost the file and all documents. I submitted a complete loan modification direct via fax and have been forced to resubmit the same package several times at no avail. In addition, NationStar Mortgage has repeatedly denied me help several times and we never get a single person or SPOC to answer our questions honestly or directly. They always have several of their reps pass off our file amongst each other just to create delays. They have mishandled our documents and file several times and failed to properly communicate with us throughout the process. We intended to keep our home and we meet all eligibility criteria. They have never offered any help or relief and continue to threaten to take our home. NationStar Mortgage Mortgage illegally commenced and is conducting a foreclosure while reviewing attempting to find workout relief options for us. They simply wish to foreclose and kick us out onto the streets. They have clearly violated XXXX specifically under the " dual tracking '' clause. Now NationStar Mortgage instructed and allowed the Foreclosure XXXX named XXXX XXXX XXXX XXXX to illegally start foreclosure on my property. NationStar Mortgage. So there no valid or justifiable reason why NationStar should have denied our request or started foreclosure on our home. As a foreclosure avoidance option, I hired a RE Agent Named XXXX XXXX at XXXX XXXX to handle and start a short sale. We accepted an offer and now NationStar Mortgage refuses to accept the offer that she submitted in early XXXX of 2015 and said they will continue with the foreclosure sale. The sale is still set and they wont stop it to process the short sale which is wrong and illegal.
04/28/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 90016
Web
I am working in conjunction with Keep Your Home California. I have been approved for {$58000.00} to be paid to Nationstar, dba Mr. Cooper, for my loan # XXXX. I was pre-approved through Nationstar 's HHF division via KYHC. Nationstar was sent an A report on me letting Nationstar know that I had been approved and that the funds would be wired on XX/XX/18 for the payoff amount of {$58000.00}. I was told by KYHC that if I do not finalize within 30 days documents that are supposed to be immediately forthcoming from Nationstar my funding will be cancelled. I have been trying for over 10 days to get a status on whether or not my funds were received by Nationstar on XX/XX/18, what time, how they will be applied and by what accounting method, what documents they are sending and when, and any other pertinent information so that I can execute on my end and not lose my benefits. The Loss Mitigation division does not allow anyone to speak directly to the Foreclosure Prevention division, which is the division that interfaces with KYHC and HHF. I have to go through a customer service person who has to email that division and wait up to 48 hours to get any information to them and another 48 hours for that person to report it to me. THIS IS RIDICULOUS. This is my home and funding we are talking about. To date I have received no communication other than a laconic email that said the monies have been received -- no date, no procedural information, and no explanation of documents I can anticipate and their timeliness. I was also given an XXXX number to call my point person, XXXX XXXX, whenever I needed to reach out. I have been dialing this number practically nonstop for the last two days. ( The whole number is XXXX. ) After redialing for 50 to 60 times in a row, the number is ALWAYS BUSY. I even called it just now, at XXXX XXXX Nationstar 's time, and the number is still busy, when callers can not possibly be calling in because they're not open, so I know I am being given a bogus number and the runaround. Please do something. I can not risk losing the benefits for which I was vetted and approved and which I need to keep my home.
07/20/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CA
  • 93010
Web Older American
I paid off my mortgage balance with Nationstar Mortgage in XXXX XXXX t ts They They They sent me a payoff statement saying my balance was $ XXXXwhich included prepaid interest through XXXX XXXX of {$360.00}. Thispayoff statement said the daily interest was {$12.00}. I sent a cashiers check by overnight mail ( cost me {$19.00} ) on XXXX XXXX. I have written proof that Nationstar received my check on XXXX XXXX. It wawas signed for by someone named XXXX XXXX. I have written proof thatNationstar did not post my check until XXXX XXXX. I received a checkfrom Nationstar for what they called 'payoff overages ' on XXXX XXXX, XXXX {$97.00}. It would appear that they calculated my refund of prepaid interest based on the date they posted my check ( XXXX XXXX, 2015 ) andnot on the date they received and signed for my check ( XXXX XXXX, 2015. ) By my calculations Nationstar has not refunded me all of the prepaidinterest that is due to me. Based on their own statement that shows theinterest calculated at {$12.00} per day, I am owed approximately another {$60.00}. I have contacted them numerous times, both by phone ( once Iwas kept on hold for XXXX minutes ) and by mail. After over XXXX months thisissue still has not been resolved. My last letter from them was sent tome on XXXX XXXX, 2015. This letter contained convoluted double-speak. Nationstar claimed that 'the error asserted within my correspondencedid not occur on my account. ' But in the next sentence they say that'they have addressed the error with the payoff date being incorrect andwill have the corrected date reflect XXXX XXXX, 2015. ' Then they add that'furthermore, the notice and funds due if any will be sent in a separatecover. ' They do n't say when, how much, or even if ( for sure ) I will everreceive more funds. In the last paragraph of their letter, they say that 'I have the right to access the documents and relied upon in theirinvestigation, but because these documents are considered internalinformation, I need a subpoena or legally proper request to do so! 'This matter has not been resolved to my satisfaction. was sent on XXXX XXXX, 2015. XXXX XXXX, 2015
09/28/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • WI
  • 54220
Web
In XXXX we had to refinance our home mortgage due to lose of employment. We went with a mortgage company called XXXX. We were told this was a 30 year mortgage. After a while we kept being sold with my mortgage company always changing. In XXXX my husband pay had decreased. I had to close my business and we fell behind I tried to refinance at that time our bank was XXXX XXXX XXXX they would not refinance and stopped accepting our payments we could afford. My husband became very ill in XXXX of XXXX. We had XXXX childreen move back home and grandchildren. We had to meet a man in XXXX from XXXX XXXX XXXX who had told us to stop paying our payments and then i would qualified for the relief program. After a few months I got a foreclosure notice. I tried to find help and ended up being a victim of a scram. Now I we are working with Nationstar martgage where again I thought we were on a 30 year fixed mortgage that is what they lead us to believe. I was making payments of XXXX every month then in XXXX our loan went up XXXX I did not know this until XXXX when I called the bank to find out how i could be behind. At this time our wages our being garnished for medical bills which is more than our mortgage payment. I tried to explain we could not afford that they said it was due to my escrow. I kept making my payment of XXXX a month which they held and did not put towards loan until they had enough to make the payment so then it looked like I was behind then then two months ago they stopped accepting payment. I have lived in my house for 27 years and always made a house payment except for the aboved mentions. I bought my house in XXXX for XXXX which was paid off in fall of XXXX thats when we went with the XXXX Mortgage company I believe the amount we were financed for was around XXXX. I just dont understand how after paying all these years I now owe XXXX. I have been deciding to give my house back to the bank I found out after checking different options I am not on a fixed mortgage and my current loan is for 45 years. My husband had brought home an article from work thats how I found you. I hope you can help Thank you XXXX XXXX
08/07/2017 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • DE
  • 19720
Web Older American
I was approved by this company for a HAMP & mortgage assumption. I am XXXX years of age. This is what happened. I was faithfully making my payments on time and suddenly, my monthly payments started coming back to me. I was sent a letter and was told that my modification agreement was not properly notarized. I set out to get the proper notarization completed with the assistance of my housing counselor. All while this was going on, the continued to send back a total of three monthly payments, XX/XX/XXXX, XX/XX/XXXX & XX/XX/XXXX and I did not send XX/XX/XXXX because I knew it would be sent back. All while this had happened I was going through health issues, I have XXXX XXXX XXXX XXXX XXXX and at the time I was XXXX XXXX XXXX. I am back on me fee but with the assistance of a XXXX. I went through mediation, and to make a long story short, the mediation was entered into a final which means, the lender took away my modification agreement and mortgage assumption. They said they wanted a lump sum payment, I had a certain amount to send them but I did not have the reinstatement amount they said I owed. I just want to say I feel this was not all of my fault because, when they said the medication agreement was wrong, they started sending back my payments and if only they had just kept the payments and placed them in reserve until I was able to get the correction done on my agreement. All would be fine and I would not be in this situation. I am XXXX years old, I have no where else to go, I have no family, I do n't have anything but my home. I am holding {$4000.00}. My counselor assisted me for a long time in finally getting the assumption approved and the loan modified and just when I thought I am going to be ok, this happened. This lender will tell you they made attempts to notify me and that may had been what happened but I was not in good health and still trying to regain my strenghth, I was in the hospital almost a month, it was a horrible time. All of the money they sent back they wanted back in a lump sum. And now my home is up for foreclosure, judgement has been entered and I do not know what else to do. I am scared.
03/12/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • OH
  • 44122
Web
Nationstar Mortgage foreclosed on my home, but as it turned out, XXXX XXXX was the owner of the note as the trustee for a securitized trust. I did not find this out until after the house was sold, due to my status as a surviving spouse. I was not given information about the loan, or loss mitigation options. I am not a signer on the loan, and my name was never on the title to the house. I just found out that I lost my appeal and I am worried about eviction again. I do not want to lose my home of 18 years. Although I think that I should be entitled to homestead rights in Ohio, I am at a loss as to how to go about doing that. It was very difficult to realize that at the local level none of the national servicing standards set by the CFPB were observed in spirit or in practice. The attorney representing the bank was the only witness in my case, and he either did not care enough to put the facts together or he just lied to the court to save time. Either way, when an officer of the court uses the weight of his credibility to achieve illegitimate results, it just adds to the growing sentiment that justice is not blind but it is deaf. I recently found the actual trust that my husband 's loan is in. It is credit enhanced. I learned that means it is protected with loan level insurance. That means that there was an insurance policy on this loan. Also, based on the terms of the loan, a adjustable rate 30 year balloon, interest only loan, no money down ; and the fact that my husband died less than 2 years after the loans consummation, i think that there was another policy, called lender 's payment insurance. why was n't i informed about this? I recieved a tax document from nationstar with a box called XXXX, which has an amount for nearly double the face value of the loan. According to their website, it is called the gross foreclosure price. There are other websites that describe this box as the total amount recieved for the loan. If they recieved more than they were asking from me to foreclose, why would they also be trying to evict me and sell the house? Is that right? Is n't that called double recovery? He died in 2009.
03/16/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • FL
  • 34711
Web
Last month XX/XX/XXXX my condo unfortunately was foreclosed under fraudulent premises by XXXX XXXX XXXX that I plan to pursue in civil court. Since my foreclosure I have been waiting for the bank to contact me with information regarding what I must legally do next since they repurchased my condo. I have not heard from anyone, no written notice, not even a phone call until this past Saturday, XX/XX/XXXX when XXXX XXXX XXXX aka XXXX came into my condo. They came into my condo while I step out for 4-5 hours for an exam and repossessed everything in my unit. I was unable to go to work because they took my scrubs, personal hygiene supplies, etc. I had a business presentation that didnt go well because they took my suits and presentation materials. I called the police and they said nothing they can do because it is a civil matter. I have been calling them as well as my associates and XXXX refuse to talk to me or give me a rational explanation for what or why they took my belongings. I arrived back from my business trip XX/XX/XXXX so yesterday I resumed trying to contact someone about my belonging. They continued not to talk or give me an explanation for when, what, or where are all my belongings. The receptionist finally told me that someone from her office suggested that I contact The Agency who is responsible for my eviction notice. I dont know what they are talking about because it was XXXX XXXX that illegally foreclosed on my condo. Today, XX/XX/XXXX, I spoke to a representative for XXXX who told me that they threw all my personally and sentimental values in a dumpster. I filed a complaint with Florida Office of Financial Regulation. I dont believe they threw away my belongings as it was expensive clothing, suits, a safe, and hidden gold coins that were inside my tool bag. According to the law they were suppose to give me proper notice for eviction and furthermore any items they remove from my condo are to be kept in a secure storage for 30 days. Out of all the items they took, I want them to return the gold coins. My father gave me those coins to pass on to my first child in his name. Can you please help me.
06/30/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 94110
Web
My mortgage was transferred from XXXX XXXX XXXX to Nationstar, in XX/XX/XXXX. I was not happy about this transfer and asked if I could have my loan moved back to XXXX. This was denied by Nationstar. I have always made payments to nationstar on time. In XX/XX/XXXX, I was alerted during a credit check that my credit report showed a missing payment to Nationstar. This was the first time that I was made aware that I had any payment issues with NationStar. They have never contacted me for not receiving the full payment. in XX/XX/XXXX they held a payment from me for 30 days because they viewed it as partial, however they did not apply it to the principal. The money was " un-applied ''. I have spoken to Nationstar on three separate occasions and they have told me they would start an investigation. However, I have never received any follow-up and each time I speak to them it is a complete restart from the beginning. The last two days I have tried to call them I was automatically hung up on. I tried to call them multiple time on each occasion. There has never been a missed payment to Nationstar, they did not apply the payment because it did not fully cover the escrow and insurance increase. However the payment made was enough to cover the principle, interest in full. In XX/XX/XXXX I tried to re-finance with Nationstar and was told that I would have to wait until I had two years of taxes showing my XXXX income. They did not mention to me that there were any payment issues with my account. After receiving the credit report I was able to determine that Nationstar has records that only a partial payment was received since XX/XX/XXXX. For over a year they knew that there was an issue with a partial payment to my account, this is only partial based on the calculated escrow account. I never received any calls or written letters. The amount I have to increase my payment changes two times a year. I have never received any personal call from Nationstar. I am constantly receiving automated calls from them, however whenever I call them the calls are always opportunities. I need to have this missing payment removed from my record.
10/10/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • KY
  • 409XX
Web
On XX/XX/XXXX, I received my monthly mortgage billing statement with the amount due of {$910.00} by XX/XX/XXXX. I paid {$450.00} onXX/XX/XXXX. I called the customer service number XX/XX/XXXX to pay over the phone for another payment to meet the billing statement total amount due. The customer service rep told me that I can no longer pay monthly payments, instead I had to pay the loan in full, which is around {$1700.00}. She stated I also ca n't pay with anything other than certified funds. The Mr. Cooper team member advised me that my maturity date has passed as of XX/XX/XXXX. I asked her when I had missed a payment, or had a deferment, to cause me to still owe if my maturity date had passed. At this point, I gave permission to for my son to speak to the team member because I did n't quite understand what was going on. My son asked for the specific dates that caused my loan to pass maturity with a balance owed still. The team member was unable to tell me and said " we show you have never missed a payment, but our transaction history only goes back so far. At this point, I feel like I am being threatened and forced into foreclosure, as the company will not allow me to pay my monthly payment amounts, instead trying to force me to pay one large payment that I do n't have. My son states that I should n't owe anything anyway, because I have never missed a payment so my loan should be at a {$0.00} balance as of XX/XX/XXXX. My husband is on XXXX and I am a retired XXXX. I feel like this company is trying to take my home when I am trying to continue to pay! Plus, now I think they are trying to make me pay something that I do n't even owe! If the team member was unable to tell me why my maturity date has passed and I still have a balance, I think my lien should be released and my loan be XXXX balanced. There has obviously been an error. Also, it is very deceptive to not inform me that my maturity date is about to pass and that I would have to come up with a large payment. The billing statement did not warn me, nor did I receive any letter letting me know this was going to happen. It is unfair and deceptive!
01/30/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 32927
Web
I was denied a loan modification, twice in the last 2 years by Nationstar Mortgage. After hiring a lawyer and paying for a Mediation, the lawyer and bank have allowed my home go into foreclosure. I am also XXXX, XXXX XXXX, for the second time and have owned my home since XXXX. XXXX XXXX XXXX ( I was with them for 26 years ) sold my Mortgage to Nationstar after I said I was filing a complaint against them for denying a HARP loan that I was eligible for. XXXX tried to tell me that I needed to be late with my payments to be eligible and I knew better because I had read the stipulations on the Government web sight. When I told them that I was filing a complaint because of false information, they sold my mortgage. Nationstar also told me to be late with payments and I told them it was not correct info. They promised to lower my payments through the Loan Modification Program. After making the 3 initial payments, I was told to wait until I was notified about my new payment. After several months, I contacted them to find out what was going on and I was told that I had to do the loan modification again, because I didn't send payments, when I was told to wait. I again went through another modification and discovered that Nationstar was reporting me late to the Credit Bureaus. I had to hire a lawyer, who was in bed with the other lawyers and they " kicked the can down the road '' and I now am in foreclosure. I had an IRA that the lawyer told me to drain so that I could make Nationstar a cash offer. I had {$110000.00} and tried to make an offer, through my lawyer, and was never given a payoff amount. The lawyers have charged me almost {$20000.00} and I have accrued charges that are {$41000.00} over what I originally owed. I notified your agency at the beginning of the year, by phone, and NEVER received a complaint form. Thank You for your help with my situation. I have listened to XXXX XXXX and I appreciate ALL that your agency does to help us. We finally have a voice against these unjust practices. I am XXXX years old and have never asked for help and I really need it now. XXXX Bless and Thanks for your attention.
06/07/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • WI
  • 53223
Web Older American, Servicemember
In XXXX XXXX we entered into a repayment agreement with XXXX XXXX XXXX XXXX to catch up XXXX late payment of {$1300.00}. We agreed to catch this late payment up by adding an additional amount of {$190.00} on to each payment of {$1300.00}. The new monthly payment amount was {$1500.00}, after the initial forebearance payment of {$1300.00}. These amounts were paid to XXXX ( # XXXX XXXX via money order on XXXX/XXXX/XXXX and by phone transfer confirmation # XXXX of XXXX XXXX, XXXX. In late XXXX XXXX we were notified by XXXX that our loan had been transferred to Nationstar Mortgage XXXX # XXXX XXXX. We made our XXXX payment on XXXX XXXX ( check # XXXX ) to Nationstar Mortgage in the amount of {$1500.00} by mail. Our XXXX XXXX payment was made on XXXX XXXX XXXX in the amount of {$1500.00} by cashier check to Nationstar Mortgage by mail. Febuary XXXX payment was made XXXX XXXX XXXX for {$1500.00} by cashier check to Nationstar Mortgage by mail. XXXX XXXX payment was made XXXX XXXX XXXX for {$1500.00} to Nationstar by cashier check. XXXX XXXX paid XXXX/XXXX/XXXX XXXX XXXX XXXX paid XXXX/XXXX/XXXX ) and XXXX XXXX paid XXXX/XXXX/XXXX XXXX of XXXX payments were made to Nationstar also by cashier check in the amount of {$1300.00}. Because of the sudden transfer of our mortgage loan from XXXX to Nationstar, there was an accounting error in whether we were to pay an additional {$190.00} with our XXXX payment to Nationstar. However, we continued to make regular on-time up to date payments as agreed per the repayment plan. Our continued problem has been that Nationstar Mortgage is continuing to show us being behind in our payments by {$1300.00}, even though our records substantiate that we are not behind by a payment. We will concede that if we are behind at all it would only be for approximately {$370.00}. We have notified Nationstar of this discrepancy and/or error on several occasions to no avail. In addition to continuing to show our mortgage by being behind by a month, Nationstar has incorrectly reported this information on our credit bureau files. Any assistance in rectifying this situation is greatly appreciated.
11/12/2015 Yes
  • Mortgage
  • Other mortgage
  • Credit decision / Underwriting
  • NC
  • 28546
Web
In XXXX 2015 and XXXX 2015, I attempted to refinance my loan through the HARP program with my existing lender Nationstar ( under their Green Light XXXX ). When I called, I specifically stated that I was just coming out of a bankruptcy and wanted to know if that would hinder my chances. I 've had my loan for 8 years and never paid late. I was told no. I also asked if the LTV on my home would stop me from qualifying for a HARP refinance. Again, I was told no. My problem is the way my application was handled. Initially, it seemed like my refinance was going to happen. The closing coordinator said everything was going smoothly, and all I needed was employment verification. My impression was that after this was submitted, my loan would not be long in funding, but then I was told that their underwriting did not like me as a prospect. After that, I kept getting told different things. First I was told by the representative that the system did n't like my loan, and the people working my loan could n't get the system to accept it. Then it was that the underwriting department did n't like me as a loan prospect because of the bankruptcy even though I was told my credit and income were not the issue. Part of the problem was that my loan with Nationstar had n't been reaffirmed after bankruptcy and that I should try to find out if I could get it reaffirmed. I called Nationstar and was told there was no need to reaffirm my loan and that it was being reported to the bureaus. After I told XXXX XXXX that, he said it was a problem with the system and to try back XXXX XXXX. I called back XXXX XXXX and my application was flat out denied. Again, because their underwriting department had problems with my bankruptcy. What does n't make sense is that the reason for denial on their letter was " value or type of collateral is not sufficient, '' even though Nationstar 's website states that they have no underwater limits on HARP refinances. I need someone to get a truthful answer as to why I was denied when I seemed to meet the requirements initially. I still have a lot of my documentation and e-mails that I can provide. Thank you.
10/11/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • AZ
  • 850XX
Web
I need help. Mr. Cooper has a trustee sale scheduled on XX/XX/XXXX for my family home valued at {>= $1,000,000} ( XX/XX/XXXX XXXX appraisal - old and market has improved since then ) and there is approx. $ 400K equity from sale after Trustee 's bid of $ XXXX. Excess proceeds would pay-off outstanding balances to IRS and HOA, then leave approximately $ 350K of surplus funds for me to start over and deal with significant health issues. During last recession, I depleted all assets, including 401K, so this is my only source for retirement savings/healthcare ( significant health issues since XXXX and continue- XXXX - like having XXXX XXXX every day ). The home is listed for sale at {>= $1,000,000} and several buyers put home in top two for consideration, but pending Trustee sale date scares them away. I have not received proper notice the sale will not be extended again and Mr. Cooper has been unresponsive to my attempts to contact them over past few weeks. Also, my attempts to obtain a 'Surplus Funds Form ' have gone unanswered for months. In XXXX, I emailed Mr. Cooper 's attorney of record and receive email response stating their files were closed. ( see attached email string attached ). I requested this form from XXXX XXXX XXXX, handling the Trustee Sale, and they do not have one. No one seems to know where to get a copy of form? I asked for reinstatement amounts last XXXX and never received. Asking for same over past week via voice mail to Mr. Cooper, but nothing yet. Understand hurricanes have caused increased work for Mr. Cooper and workers overwhelmed. Respectfully request the Trustee Sale be extended to XX/XX/XXXX ( 60 days ) to allow me reasonable time for a buyer to close. I have not received property notice due to lack of communication from Mr. Cooper and negative response from Mr. Cooper 's attorney, who stated 'file closed ', but today Mr. Cooper says file is open. Mr. Cooper 's attorney non-responsive to me. Please help - I remain in home and keeping it in tip-top shape. Interested buyers are afraid to move forward and feedback very positive - 'lovely home ' and 'well maintained '.
03/04/2017 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • PA
  • 175XX
Web
My husband and I are the only borrowers on the mortgage loan associated with XXXX XXXX XXXX XXXX, XXXX, PA. We received several notifications today, XX/XX/XXXX that a new item has been reported on our credit. When he went into XXXX XXXX to find out what the new item was he found out the Nationstar Mortgage had tagged our home loan with a XX/XX/XXXX Bankruptcy filing from his parents who do not own, have never owned or been associated with the mortgage on the above property. Our credit scores immediately plunged about XXXX plus points with the derogatory remark as it is called. When he called the mortgage company they were told by Nationstar that the bankruptcy was for XXXX and XXXX. They live with us because they are XXXX however, they are not on the mortgage and have never been associated with the mortgage of this property. Based on that one negligent move by Nationstar we have had to do everything to notify the various credit agencies and CFPB because in one unjustified key stroke they devastated our credit that we have worked extremely hard to get back. This is the second time that Nationstar has done this to us and they do not have any repercussions we the borrowers end up enduring all the burden in making sure that everything is corrected and our credit restored to the way it was previous to this negligent act. Nationstar mortgage needs to have better practices and people in place to perform their duties. I want them to be held accountable for everything that they did and to make sure that everything and every credit bureau is notified of the wrong doing and that this needs to be removed and everything restored to the way it was prior to their negligent act. I am also going to notify each of the credit agencies however, I would like something in writing from Nationstar accepting responsibility for this wrong doing and requesting that all credit reporting agencies remove that derrogatory remark that was added on XXXX and restore our credit to the way it was before the remark was added. Please feel free to contact me at home XXXX or on my cell phone at XXXX. Thank you and have a nice day. XXXX XXXX
02/06/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 955XX
Web
I have had my current mortgage for about 10 years, Originally with XXXX, then it moved to XXXX XXXX XXXX who then sold it to Nationstar mortgage. Nationstar has been a hassle from the beginning, charging money to pay online from the beginning. After a few months they made the pay online fee only assessed if you paid after the XXXX day of the month. However, original loan agreements did not provide for these additional charges, saying that late fees would be assessed if not paid by the XXXX of the month only. Although annoyed, I did not complain until suddenly in a website upgrade, they are not asking me to enter my social security number to access the web pay option, and charging me from {$14.00} to {$19.00} to pay electronically by phone. If I want to talk to an agent, they threaten to charge me even more. I am certain that I have paid additional fees of XXXX dollars for these policies and I am fed up with it. I hear horrible stories from people who are trying to pay off mortgages through nationstar, and from people who are attempting to refinance their nationstar loans. I do not trust them, and am honestly fearful of dealing with them. I have always paid my mortgage on time, never once a late payment. They harass me with phone calls and mailers constantly trying to encourage me to refinance, but I would never want to refinance through them. I tried to refinance through a local lender this last year, but have not got a good enough debt to credit ratio or credit score to qualify for such a good lender. I feel taken advantage of for having been given a loan before the great recession, but have not been able to qualify for any government help because I have too " good '' of a equity to mortgage ratio, not being underwater, or late on payments, or making too much money to qualify, even thought I am a single mom who has been trying to raise XXXX boys in a single family home all by myself. Ultimately I want nationstar to take down the requirement for entering a social security number in order to access their website, and would love to see them have to refund all those obnoxious web payment fees back to me.
10/27/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • MA
  • 026XX
Web
On XX/XX/XXXX I received a Proposed Modification from Nationstar Mortgage, which I accepted via phone conversation with XXXX customer service representative, XXXX, which stated, 'If you successfully complete the Trial Period Plan by making the required payments, you will receive a modification with an interest rate of 2.750 % which will be fixed for 40 years from the date the modification is effective. ' The correspondence continued by stating, 'Step XXXX : To Accept This Offer, You must make your first trial period payment by the first payment due date designated below ' which I did. The correspondence continued stating, 'Once you have successfully made each of the payments above by their due dates, you have submitted the required signed copies of your modification agreement, and we have signed the modification agreement, your mortgage will be permanently modified in accordance with the terms of your modification agreement. ' I successfully made the XXXX trial payments and, with my attorney 's guidance, tried for months to formally execute finalization of the new mortgage without being able to contact Nationstar. Their recorded phone message cited bad weather in the XXXX area as a reason for being unable to answer the phone and I left voice messages to have them call me or my attorney which they never did. XX/XX/XXXX Nationstar sent me a mortgage modification with an interest rate of 4.50 % fixed for 40 years which we have, and are continuing, to contest as not the modification terms agreed to XX/XX/XXXX. XXXX additional documents received from Nationstar, dated XXXX and XXXX, have cited 2.750 % as the interest rate. Nationstar offered another modification at 4.25 % fixed for 40 years XX/XX/XXXX. I have continued to make my monthly payments since XX/XX/XXXX. It appears Nationstar feels they have the right to change, unilaterally, an agreement we entered into XX/XX/XXXX with impunity, even though I kept my end of the agreement. This is tantamount to moving the goalposts or changing the rules in the middle of the game when it suits them, and I feel is illegal. We are to have a court hearing XX/XX/XXXX.
06/27/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 92647
Web Older American
I have a mortgage with Mr. Cooper. This mortgage was sold to Mr. Cooper by XXXX XXXX XXXX during the great recession without my permission. There are three issues with Mr. Cooper that I currently have although I have had issues with them in the past regarding my escrow account. Issue 1 - I contacted Mr. Cooper on XX/XX/XXXX to cancel my flood insurance thru XXXX and replace it with another policy that I had already paid for with equal if not better coverage. My flood insurance is paid thru their escrow department. I sent them a copy of the new policy with XXXX which showed paid in full. The XXXX Policy that I requested be cancelled had a renewal date of XX/XX/XXXX. They told me they had already sent a check to XXXX but would stop payment on it and replace it with the XXXX policy. I thought all was well until I received my escrow statement dated XX/XX/XXXX. After calling Mr. Cooper I found out that not only did they not stop payment on the XXXX flood insurance policy- ( verified by XXXX who never received a stop payment ) but they paid the XXXX policy also even though they had received the current policy showing paid by me. So they paid two flood insurance policies through my escrow. They want to continue to pay two policies and leave it up to me to figure out their mess. I did receive a refund from XXXX for the double payment but have yet to receive any credit for the cancelled XXXX policy. Issue 2- I have requested to have the escrow account removed from my mortgage several times with Mr. Cooper/Nationstar . The most current request was denied this month and their rep told me it was because I was 30 days late within the last year. I sent her a bank statement showing that I was in fact on time or early for at least the last 18 mos. ( and most likely for a lot longer ). She responded that her " system '' made a mistake- most likely a lie. Issue 3- Mr. Cooper does not report my excellent payment history to the three credit bureaus which has the effect of holding me hostage to them. My mortgage is the only credit I have had so I don't show up in the bureaus and have been unable to get rid of them.
11/25/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • MS
  • 394XX
Web
XX/XX/XXXXIn XX/XX/XXXX, After the economy sent our business in a downward spiral, although I really did n't want to, we had to attempt a loan modification. Our loan was sold to XXXX then to NationStar. XXXX DID put us on a trial basis for a loan modification, asking for XXXX payments before approval. When it was time to send the XXXX payment, they sold the loan without notice and the payment was returned therefore, NationStar said they did n't get that money in time to qualify for a loan modification. Also, Nation Star said there was no escrow which was indicated on XXXX 's loan paperwork. They said they had no idea about this matter and that money was in XXXX 's hands. Every time I attempted to call NationStar ( it always took XXXX calls to finally get someone ) for information and payment arrangements, I was given a different representative. Many times the person I spoke with was degrading and rude when I would ask for a look back at the last phone conversation. The response was " we do n't keep records of the last phone call ''. This happened many, many times. No one would help us get a modification. We did fill out at least XXXX loan packets and each time something was missing - not in reality, but I can promise you we had everything in ALL the packets. It was as if there was a scam going on. Because I could not afford the time or money, I reached out to my Congressman and the Attorney General 's office for assistance. I did not get any answers but they did take my information and said they had many complaints from these companies. It was a joke to them but in XX/XX/XXXX, the home we built on XXXX acres of near our family and lived in for 15 years, was foreclosed by Nation Star - losing our home was devastation and heartbreak. The only thing that stands between us and starting over, are the names of these crooks on our credit report! My only request is not money or a lawsuit, but to have XXXX AND NATIONSTAR do what is right and take the foreclosure OFF all three credit reporting agencies. They TOTALLY messed around with us. In my heart I no one ever planned to help us get a loan modification.
08/10/2017 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • IN
  • 474XX
Web
My mortgage is currently serviced by Nation Star Mortgage. This mortgage debt was discharged in a Chapter XXXX Bankruptcy in XXXX. Since the discharge date, Nation Star Mortgage ( NSM ) has promised to re-establish a new mortgage note, but has never followed through. NSM has collected funds and continues to make demands to post bankruptcy payments. Since the debt was discharged, numerous demands have been sent via mail in attempt to collect on the discharged debt. I have received repeated phone calls from representatives making demand for payment as well. Per section 524 ( b ), 524 ( c ) and 524 ( f ), it clearly state that the creditor must be free of influence or inducement in any post-petition communication. [ 1 ] See Federal Bankruptcy Case XXXX, XXXX XXXX XXXX & XXXX XXXX XXXX, XXXX District of NC, XXXX Division Furthermore, interest has been charged on the now discharged debt. As you are aware collecting money on a discharged mortgage debt is a violation of the Bankruptcy Code. Bankruptcy Courts may use their contempt power under section 105 of the Bankruptcy Code in awarding damages for a creditors violation of the discharged injunction. [ 1 ] See XXXX XXXX XXXX XXXX Bank XXXX XXXX, XXXX. Pro. No. XXXX, XXXX. # XXXX XXXX XXXX. XXXX. NY XXXX ). [ 2 ] See XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Adv. Pro. No. XXXX, XXXX. # XXXX ( XXXX. XXXX Ohio XXXX XXXX. NSM is in clear violation of CFPB mortgage servicing rules as well, since they have refused to complete underwriting on complete loan modification packages submitted. NSM has also refused to issue a restatement quote to me as well. They claim the balance due {$58000.00} and the past due amount is {$8700.00}. These figures appear to be severely distorted since the original loan balance was {$54000.00} in XXXX. I should be paying the loan in full at maturity in 7 years ( XXXX ). The overall distortion of the balance, payments and escrow are clear violations of RESPA as well. NSM has imposed a foreclosure sale date of XXXX and I do not want to lose my home. I feel cheated and deceived by NSM and I am seeking your assistance on this matter.
10/11/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • TX
  • 76140
Web
I got behind on my mortgage as a result of a long drawn out divorce and the resulting financial struggle. I had applied for a loan modification XX/XX/2016 and was told that I would have a temporarily reduced mortgage payment for four months and if I paid that amount on time for four consecutive months then they would send me the paperwork to make that amount permanent. When I purchased the home I was married but the mortgage was in my name only. The loan was in my name only. Due to the community property laws of Texas, my then husband was on the deed. I divorced him and as a result of the divorce decree, I was given the home and a special warranty deed was done to remove him from the deed. After my four month trial period, paperwork was sent with my name spelled incorrectly. Then they resent paperwork but had my ex-husband as co-borrower. I not only explained the situation but provided the documents. They said that XXXX XXXX required that although I called them and they said it was not true. The rule states that the ex is is required unless he is deceased or removed from legal liability. I provided the documents but they would not recognize them. I tried for months to get this resolved and then XX/XX/XXXX I was told it was a final decision and that I did not qualify without him becoming indebted for my house. I have been through several representatives and supervisors. I wanted to keep my house but feel like they are stealing it so they can keep the {$10000.00} I paid up front and re-sell it for more. Nationstar has been extremely difficult to deal with. Initially I could not get anyone to talk to me. The automated system sent me to a recording based on my account. I even drove over to their offices at one point. Then I asked for supervisors and got the run around and they would not even listen to common sense. It was as though just reading a script and not thinking at all. I have been told that it the title company or legal office who draws up the loan modification paperwork is the one that decides what documents are required and that most likely the problem or block is there and not XXXX XXXX.
08/26/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • CO
  • 80233
Web
At the beginning of XXXX we received news from our home builder that we would close on it on XXXX XXXX. On Friday, XXXX XXXX, we received from the builder 's ( XXXX XXXX ) lending company XXXX a tax form to authorize them to obtain copies of our XXXX tax statements. By Monday, XXXX XXXX, we had found out that the form was being sent in too late to get copies and still make an XXXX XXXX close date. We also found out that the documents we were requested to send in and that we promptly sent back at the beginning of XXXX were the last XXXX months of bank statements, a copy of our HUD1 form and the contact information for our insurance agent. I had asked the representative to send me an email confirming receipt of the documents and she did. On Monday, XXXX XXXX we found out that all of the documents we had turned over had not been turned over to the underwriters at XXXX and our loan sat for XXXX weeks with no attention to it and no communication to my husband and I as to the status. My insurance agent also called me on XXXX XXXX to relay to me that she received a request for insurance certificate on the new home. The fax that XXXX sent to my insurance agent was dated XXXX XXXX and the fax requested that the insurance company provide a certificate dated as of XXXX XXXX when our original close date on the new home was XXXX XXXX. I have a couple of issues with this fax 1 ) the person who faxed the request to my insurance agent was the same person that I had just spoke with for the first time on XXXX XXXX and had informed me that none of my documents ( e.g., bank statements, HUD1 form etc. ) were on file ; and 2 ) the fax mentioned an effective date of XXXX which does n't correspond with a fax date of XXXX nor a close date of XXXX. On more than one occassion we have been asked to submit documents ( e.g., bank statements, W-2 's etc. ) after we have already submitted them and I never seem to deal with the same person. It appears as if XXXX XXXX has multiple people working on the loan but no one knows what the other is doing. It is at the failure of XXXX that we are now having to move our close date back.
09/07/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 33618
Web
Today, I made a lump sum payment of ( {$8400.00} ) after declining Nationstar ( Mr. Cooper 's ) loan modification based on the new terms and conditions. Last year shortly after XX/XX/XXXX Mr. Cooper allowed and advised me that I could skip up to 6 payments when Hurricane Irma made landfall causing a hardship on thousands, including my household. I contacted Mr. Cooper several times to clarify the terms and conditions since they refuse to put the verbal terms in writing. Instead, after the disaster forbearance period, I was advised that ALL past due payments were due on demand, and WILL NOT be tagged on the backend of the loan, as I was advised by 3 previous reps. It was evident, the reps struggled with the backlash of the confusion Mr. Cooper 's attempt to foreclose on thousands. Instead of admitting the breach impacting thousands of mortgage holders. Since I could not afford to pay the full lump sum, I requested a forbearance payment plan after the partial payment was applied. Ironically, Mr. Cooper, a servicing debt collector only allow me to repay the past due balanced over a period of 6 months ( {$4900.00} ) EST. I became concerned again when each lump payment was posted and reversed. Since Mr. Cooper serves as a debit collection agency, no one could explain why the payments are posted, and later reversed. While, the Consumer Financial Protection Bureau can not control the bad customer service widespread throughout the industry. Please be aware, Mr. Cooper does have its fair share. Unfortunately, I do not trust Mr. Cooper payment process. Especially, after Mr. Cooper applied the $ XXXX to my rate modification back in XX/XX/XXXX instead of forwarding the balance since the last payment, and reinstating the loan. I still stand firm that I was penalized for the missed payments that reflected in the balance forwarded. At this point, I can no longer sit idle and witness this debt servicing agency cloud the industry with bad tactics. Please help me to understand Mr. Cooper 's applied payment and reverse methods. Seriously, concerned if all of my payments have been applied to date. Thank you,
05/06/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • MS
  • 38671
Web
In XXXX of XXXX my Mother passed away suddenly. She and I had been living in a house which was in her name since XXXX. She left me this house in her Will, which I immediately had to get an attorney to go to probate court to get the house put in my name. This did n't fully happen until XXXX of XXXX. I paid the house note by myself up until XXXX of XXXX. I tried to catch it up in XXXX of XXXX, but my payments were returned to me by Nationstar Bank. ( XXXX XXXX XXXX sold my loan to Nationstar in XXXX of XXXX, and they said I was missing a payment then, but I told them I made the payment, they just lost it. ) They hounded me and hounded me from XXXX XXXX until XXXX XXXX. This is when they sent me a letter stating they were going to foreclose on me if I did n't come up with like {$18000.00} for two months notes and fees, etc. There was no way I could do this. I tried several avenues to try to get the house refinanced and all of them fell through. My credit was n't good enough. I filed bankruptcy Chapter XXXX in XXXX hoping this would help me be able to get back on track with my mortgage payments, but Nationstar refused to work with me. I began getting threatening letters from them stating they had attorney 's who would be foreclosing on me. Finally in XXXX of XXXX I got a letter from them stating they would be putting the sale of my house in the paper three days in XXXX. I panicked and found an attorney who would help me put a stop to this. So he filed Chapter XXXX which put a stop to the sale of the house the day before. However, the house then went to the hands of the Trustee 's office for me to begin making payments to them for the house, my car and arrearages on the house. This is totalling {$1900.00} per month just to keep my house and my car. I only bring home {$2600.00}. I do n't know what to do anymore. If I cancel the bankruptcy then I lose the house and car, if I continue on with these payments ( which they are garnishing my check for ) I wo n't ever have any money for other things. I 'm between a rock and a hard place. I do n't which way to turn. Please someone help me. Thanks, XXXX
08/05/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CA
  • 95020
Web
We have submitted the loan modification review for my property. However, the lender was denied and did not give us any types of modification. Since we are facing with hardship and want to sell the house under short sale. We have submitted the other request for short sale after they denied loan modification. We have submitted on XXXX XXXX, 2016 and got offer. We have tried all best to comply with lender as they expected. They forced us to sign the auction agreement with XXXX. We had signed and just a matter we need help to move on with our life for short sale and relocation assistance. However, the lender called my agent today XXXX/XXXX/2016. They told my agent that they denied our short sale because the sale date is coming XXXX/XXXX/2016. They said that I did not submitted the short sale request on time. It look like I will be in trap as other victim homeowner to be foreclosed soon with NATIONSTAR MORTGAGE. As the short sale submission, that we requested over 45 days before foreclosure sale date, they did not help us and claimed on not sufficient time. OMG, what did the lender do for my file since XXXX XXXX to now. They have sent XXXX appraiser out and we did follow and now no time. Wait a minutes, is it right to do that and kick us out of our house and sell the house for their internal investor? I am having bad experiences with Nationstar since my attorney told me before that my mortgage was making wrong at first place and cause to my mortgage keeps increasing. The bank did not access my mortgage and income documents correctly and now they did not help and just want to foreclose. I never want to foreclose my house and want to keep it. However, it is not my fraud and its bank fraud and did not check what did the mortgage broker and loan officer while they were taking my application. Our income was inflated and we did not know they cheat on us. Now, they dont take responsible and just want my house and kick us out. Is it fair for us? We need somebody to judge on my account and help us to bring the fishy to light. They must either help me with affordable payment or short sale in peace.
04/09/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • TX
  • 77339
Web
I got my loan through a company that sold me a 'Nothing Down and high credit not needed loan. I signed for a XXXX Arm loan with XXXX interest rate. The payments were at {$600.00} a month with no escrow. At that time, I was able to afford this. I fell behind when I and my husband split up. We reconciled and have been trying to get a modification since. I was transferred to XXXX XXXX XXXX and tried over and over again to get a modification. I signed up with XXXX and went to several events and due to another transfer was not able to get a medication. I 've tried and send in docs and docs to Nationstar and still have not been able to get anything done. Nationstar told me that I refused a prior modification and was not able to get a HAMP modification because of it. I 've never signed any docs to any modification. They offered me a trial modification at a 3 % interest rate. I was okay with that modification but they messed up on the maturity date. I called over and over for a year until finally I received another offer. This modification was for 7 % and $ 1600+ a month for a payment. This was way too high of a payment for us to afford. I notified Nationstar that my husband 's work decreased due to the oil and gas industry. I sent in new check stubs to show them the decrease in income. They told me this was the only thing they could offer me or I could do sell my house, do a Short Sale, a Deed In Lieu or just foreclose. I then contacted XXXX again to exhaust all my options. I have been getting numerous calls from Nationstar for me to make a decision. I told them that I am working with XXXX and they advised me that XXXX could not do anything to change their decision. They told me XXXX go with the decision the mortgage company decides. I talked to XXXX XXXX with XXXX and told her my story. I finally have some hope with getting a modification. She advised me that they would do everything they could to help me get a modification and stay in my home. So, I 'm writing to file a complaint against Nationstar. I think they have the power to lower my monthly payment and it be beneficial for us and them..
09/04/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • NJ
  • 07305
Web
in our hardship Nationstar has given us the run around, with Modify our Mortgage, which finally it was modify in XXXX we run into another hardship situation during the trail period of the the modification, After reviewing the information and seeking information, and in trying to apply for a state program Homesaver, I call Nationstar in XXXX to explain the Hardship first of all our service point of contact does not service at all, if I email she sent me to the customer service dept. XXXX XXXX at Nationstar, Emailing her since XXXX XXXX to present minimal response back and directing me to the customer service for information, the customer service had advise us that we quality for second modification to please fill out the application and send in with all necessary document which it was done and it was denied, In contacting XXXX XXXX she stated that we had modification twice already, Which that is wrong, That Nationstar mortgage stalled the modification which cause us to do the paperwork XXXX times is another thing. We were modify once in XXXX XXXX. I call the Making home affordable.gov for information which they provided with which is doing a tier XXXX under the original modification which a tier XXXX, for situation like ours I e-mail XXXX XXXX the information and she directed me to customer service dept, The dept was unaware of the information I provide them. I e-mailed XXXX XXXX 3 times and with other issue as fee being added, Like inspection fee and misc fee. This was XX/XX/XXXX, More than plenty time for us to do something We fail in our trailer due to unforeseen situation like I was unemployed and my husband was XXXX and our tenant did n't pay us the rent for 5 mos we had to evict them and take to court, My mother was diagnosed with XXXX. now we receive foreclosure document for XXXX XXXX the investor that does allow a homeowner to do a modification only every two year. I Also in XXXX I call requesting to make some type of payment and we were told that we could n't the period has passed that I need to do a modification or pay the entire amount we were behind. Still no soluation offer
05/12/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • WA
  • 98607
Web
About eight months ago, I filed an XXXX for a loan modification with Nation Star Mortgage. I have acted in good faith, sending every document that was asked for - then, submitting them again and again and again. The breaking point was a letter I received approximately 10 days after a conversation I had with one XXXX. She informed me that I needed to re-submit the XXXX with current dates and signatures of myself and my spouse, along with a " detailed letter '' explaining that she has not worked outside the home in several years. I asked XXXX if this will indeed fulfill the requirements.Checking with her supervisor, she relayed the message that it would be. The last time I was able to reach a human being ( which is no longer possible with this company ), I asked if the modification was going ahead. The person a spoke with checked, and informed me that it was. Today, I received ANOTHER letter informing me that the modification COULD NOT be completed because the STILL NEEDED DOCUMENTS THAT I HAD BEEN TOLD WERE NOT NECCESSARY AND DID NOT APPLY TO ME. All the time, I have told these people that I am self-employed by a number of clients, and have provided tax returns ( two years ) as well as the most recent P & L statement. I have done this TWICE. They NOW say they need " 30 consecutive days of pay stubs '' which I DO NOT GET AS A XXXX XXXX. THEY KNOW THIS. I was also informed that I must submit an " AWARD LETTER of BENEFITS STATEMENT. '' For WHAT? I get NO SUCH BENEFITS. AGAIN, THEY KNOW THIS. Now, I am completely unable to reach a LIVE HUMAN BEING at ANY TIME. I was given the name of a " Dedicated Loan Specialist '' named " XXXX XXXX, '' along with a contact phone number and an extension. This phone, like EVERY OTHER NUMBER the company has, goes to the SAME PLACE - the SAME ENDLESS MENUES with LIMITED CHOICES and NO WAY IN XXXX TO REACH AN ACTUAL HUMAN BEING. I have reason to believe this " XXXX XXXX '' does NOT EXIST, which to my understanding, constitutes FRAUD. This company has been LYING TO ME, JERKING ME AROUND and causing a WHOLE LOT OF UNNECESSARY STRESS in my life.
01/15/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 92807
Web
Around XX/XX/XXXX or XX/XX/2016 I called Nationstar Mortgage and told them that I 've mailed via USPS Certified Mail a payment in the amount of {$6900.00} which was the total amount due to cure the default/delinquency. I even offered to give the USPS Certified Mail Tracking Number to the Nationstar Representative, but she told me that it was not necessary. The Representative told me she would enter this information ( payment being sent ) in the system. And that everything was good ; that the property is not in foreclosure. XXXX XXXX, 2016 I called Nationstar Mortgage to check on the status of my file. The Nationstar Representative tells me that Nationstar referred the file to Nationstar 's Foreclosure Attorney on XX/XX/XXXX ( one or two days after I spoke with them ) and that they were returning the {$6900.00} payment I made. The representative told me that now, in order to cure the default - I need to send Nationstar Mortgage {$8500.00} plus any Attorney Fees and other fees that Nationstar Mortgage had advanced. And that I had until XX/XX/XXXX to come up with the additional monies. Incidentally, the Nationstar Representative told me that she would request from Nationstar 's Foreclosure Attorney the amount of the attorney fees they charge ; which she added, could be anywhere from about {$200.00} to {$2000.00} or more depending on what the Foreclosure Attorney charges ; that she would know the exact amount next week. But one thing is for certain, I had until the end of the month ( XXXX XXXX, 2016 ) to come up with the additional monies. To re-iterate, during my phone call around XX/XX/XXXX or XX/XX/XXXX, Nationstar Mortgage lead me to believe that everything was going to be fine and that I had nothing to worry about. But on XX/XX/XXXX, I was shocked to learn that Nationstar Mortgage is foreclosing. I performed and paid in full the {$6900.00} what Nationstar Mortgage told me I owed to bring the loan current. It is clear that mistakes were made by employees at Nationstar Mortgage. And what Nationstar is doing in foreclosing my home and making me pay more costs is UNCONSCIONABLE.
01/08/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 90240
Web
NationStar Mortgage acting as the Servicer of this mortgage has failed to meet all of its requirements under XXXX and is attempting to illegally foreclosing on our personal home by selling it at auction on XXXX XXXX, 2015 with the assistance of a Foreclosure Trustee named XXXX. The direct violation of XXXX law is based on NationStar Mortgage improperly and unfairly reviewing our loan modification request for relief which was never processed by them because they lost the file and all documents. I submitted a complete loan modification direct via fax and have been forced to resubmit the same package several times at no avail. In addition, NationStar Mortgage has repeatedly denied us help several times and we never get a single person or SPOC to answer our questions honestly or directly. They always have several of their reps pass off our file amongst each other just to create delays. They have mishandled our documents and file several times and failed to properly communicate with us throughout the process. We intended to keep our home and we meet all eligibility criteria. They have never offered any help or relief and continue to threaten to take our home. NationStar Mortgage Mortgage illegally commenced and is conducting a foreclosure while reviewing attempting to find workout relief options for us. They simply wish to foreclose and kick us out onto the streets. They have clearly violated XXXX specifically under the " dual tracking '' clause.. Now NationStar Mortgage instructed and allowed the Foreclosure Trustee named XXXX to illegally start foreclosure on my property. NationStar Mortgage. So there no valid or justifiable reason why NationStar should have denied our request or started foreclosure on our home. As a foreclosure avoidance option, we hired a RE Agent Named XXXX XXXX at XXXX XXXX to handle and start a short sale. We accepted an offer and now NationStar refuses to accept the offer that she submitted in early XXXX of 2015 and said they will continue with the foreclosure sale. The sale is still set and they wont stop it to process the short sale which is wrong and illegal.
11/23/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NC
  • 27604
Web
My loan is currently serviced by Nationstar Mortgage. This letter is in regards to excessive fees that I feel I am being charged on my loan. I tried to make contact with Nationstar Mortgage numerous times and was told that they would not speak to me due to the fact that this matter is in litigation and there are certain litigation codes on the file. Nationstar Mortgage advised me to contact their law firm XXXX XXXX. That law firm advised that they can not talk to a represented client, so, Nationstar Mortgage advises me to talk to their lawyer to remove their litigation codes, but their lawyer can not ethically and professionally speak to a represented person. On XXXX XXXX, 2015 a request was made to XXXX XXXX for updated Reinstatement & Payoff figures on my loan. On XXXX XXXX, 2015 I received a copy of the XXXX & XXXX quote from XXXX XXXX. After reviewing the payoff quote provided by XXXX XXXX, there are numerous fees that I feel are excessive and no explanation is given in regards to the fees. The lender paid expenses are unexplained and excessive, the pending advance expense is unexplained, corporate advances are unexplained and excessive, charges for reinstatement & payoff quotes have been charged on my loan and the payoff quote includes non-adjudicated attorney 's fees. Examples are listed below for your review. Escrow Advances $ XXXXXXXX Recording Fee $ XXXX Advances : $ XXXX Inspections $ XXXX Fees $ XXXX Fees MET XXXX $ XXXX Fees XXXX Hearing XXXX ( XXXX $ XXXX Fees XXXX XXXX XXXX $ XXXX Fees XXXX Hearing XXXX ( XXXX ) $ XXXX Fees XXXX XXXX $ XXXX Exam $ XXXX Recording $ XXXX Fee $ XXXX Filing $ XXXX - XXXX - XXXX @ {$40.00} $ XXXX $ XXXX of Process $ XXXX of XXXX $ XXXX of Process $ XXXX of Process $ XXXX Attorney Fees and CostsAttorney Fees Mediation/Conc Conference Estimate $ XXXX Fees Mediation $ XXXX Fees XXXX Estimate $ XXXX Fees XXXX Hearing XXXX $ XXXX XXXX XXXX XXXX XXXX $ XXXX. XXXX Release Estimate $ XXXX letter good through XXXX $ XXXX letter good through XXXX $ XXXX XXXX Fee $ XXXX loan number is XXXX state of Florida XXXX XXXX of XXXX case number is XXXX.
03/01/2018 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • NC
  • 28278
Web
Mr.Cooper /Nationstar Nationstar has charge me double the escrow in my previous modification which made. my modification unaffordable. I have a document from their attorney XXXX XXXX as proof. Now they state I have reached my maximum modification but they were calculating it incorrectly. I have suffered from medical issues, loss wages and recvd a XXXX XXXX from XXXX XXXX.I have found employment and can now afford to pay but Mr.Cooper will not give me the modification i need to save my home. You can not count modification that have contributed to my hardship making it difficult to meet the payments and errors on their part.They charged me {$1600.00} and {$1700.00} amt of last two modifications. It is now XXXX per XXXX XXXX there attorney who found the discrepancy. I need someone to hold Mr.Cooper accountable for their actions and give me a modification or reinstate my loan as i owe more than home is worth.I was Injured, had XXXX out w/no pay, diagnosed w/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and and gov't put me in no pay status 6 months pending determination from doctors the removed me medically. I explained this hardship to Mortgage when i applied for a forbearance through Community Link/NC Foreclosure Prevention summerXX/XX/XXXX. They denied forebarance and never informed me when i called regarding fall XX/XX/XXXX modification application the told me they treat forebarance like modification and denied me. I wouldn't be so far behind had they calculated my modifications correctly. In addition, the investor XXXX wants me to pay {$15000.00} then XXXX a month for 6 months the mortgage of {$1200.00}. to get modification. Ridiculous! The other two investors agreed to give me a modification. If you have any questions regarding the investor 's please feel free to contact The reinstatement Program at XXXX ext XXXX XXXX he is trying to assist me with the modification. I received a sale date of XX/XX/XXXX two days ago while XXXX was communicating with last investor. Please help me.I am a single mother and I want to keep my home. Thank You XXXX XXXX XXXX XXXX XX/XX/XXXX
08/29/2017 Yes
  • Mortgage
  • Reverse mortgage
  • Trouble during payment process
  • CA
  • 92078
Web
My grandmother-in-law ( " grandma '' ) unfortunately has a reverse mortgage on her primary address. My grandmother is originally from the XXXX and English is her second language and is XXXX years old. In XX/XX/XXXX, my Grandma 's home was foreclosed and sold. Ever since her husband had XXXX, she did not understand how to get her own home insurance, therefore XXXX XXXX who held her Reverse Mortgage would force place home insurance on her property. Grandma did n't understand how the payments would work and would eventually get them paid late. Unfortunately, the XX/XX/XXXX amount of {$2100.00} was never paid and XXXX foreclosed. Grandma had the unfortunate event of having the new owner come to her house which confused her greatly. This is where she got me involved to see if I could help. Through a month of phone calls and pleading, XXXX was able to contact the new owner of the home and get the sale of the home reverse and the rescinded the foreclosure. In XX/XX/XXXX, it was time for the next year 's of insurance to be paid. Grandma made the {$2000.00} payment in XX/XX/XXXX or XX/XX/XXXXto pay for the full year of home insurance. No monthly payment option was available. In XX/XX/XXXX I was contacted and informed that her maximum claim amount was going to be reached and that her reverse mortgage was going to be transferred to H.U.D. for servicing. This could only happen after she obtains her own home insurance. In XX/XX/XXXX, we were able to secure new home insurance for grandma 's home and had to pay a full that new premium for her own insurance. We contact XXXX XXXX and informed us that grandma was due a {$1100.00} refund for the original forced place insurance. Since XX/XX/XXXX, we have continually contacted XXXX XXXX and they have not been able to inform us why grandma 's check has not been sent to her. They continually tell us that they are researching this with never an answer. We are now in XX/XX/XXXX and I have contacted them for three straight days and they still can not provide us an answer. Grandma is on a fixed income and desperately needs those funds returned.
04/26/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CT
  • 06106
Web
XXXX XXXX sent a request for information and notice of error ( QWR ) to Nationstar on XX/XX/XXXX . Nationstar received this QWR on XX/XX/XXXX , as evidenced by a signed return-receipt. Per RESPA, Reg. X 1024.35-36, Nationstar should have responded to XXXX XXXX 's QWR by XXXX XXXX , XXXX ( XXXX business days from receipt ). It is now, XXXX XXXX , XXXX and XXXX XXXX has not received a response to his QWR. Time is of the essence in this case, as there is a law/sale date scheduled for XXXX XXXX , XXXX . XXXX XXXX requested the following documents from Nationstar : 1. A complete account history for the life of the loan showing how each payment was applied to interest, principal, escrow fees or charges, and the suspense/unapplied account ; 2. A copy of each escrow analysis conducted on my account since XXXX XXXX ; 3. An itemized statement showing all costs and fees that may have been assessed to the loan account for the life of the loan including but not limited to late fees, inspection fees, broker price opinions, foreclosure fees, bankruptcy fees, and attorney fees ; 4. Copies of any loan modification trial plans, permanent modifications, and/or forbearance plans ; 5. Documentation showing my approval for a loan modification, trial payment plan, forbearance, special forbearance, and/or any other loss mitigation program, spanning XXXX XXXX to the present ; and 6. Documentation showing my denial for a loan modification, trial payment plan, forbearance, special forbearance, and/or any other loss mitigation program, spanning XXXX XXXX to the present. XXXX XXXX also asked Nationstar to investigate why his payment suddenly increased from {$1800.00} to $ 2,500+, following a permanent modification in XXXX XXXX . XXXX XXXX complied with all of Nationstar 's request during the modification process, and the sudden increase is more than likely due to a Nationstar escrow miscalculation. Nationstar has failed to explain to XXXX XXXX why his payment increased by $ 700+ making his newly modified payment unaffordable.
12/18/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • PA
  • 166XX
Web
In XXXX of 2015, I received a letter in the mail telling me that I could apply for mortgage relief in the form of a modification to reduce my monthly mortgage payment. At that I was current on my mortgage but I was struggling to make the payment as I have XXXX children at home and my husbands income had been reducing steadily. I called the number on the card because it stated that it was part of the XXXX program and I thought it would be a legitimate program. The letter also had the HARP logo on it. When I called the number it was a group called XXXX XXXX XXXX. They had me talk with XXXX XXXX. They gave me a case ID # XXXX. She told me to stop paying my mortgage to be able to show a financial hardship. She also told me to keep very little money in the bank. Over the course of the last eleven months I have sent many documents, some of them over and over again. I have had many difficulties gettin in touch with them to ask questions. I recieved a certified letter from my lender stating I was in forclosure. XXXX told me not to worry about that. It was a norml part of of the process. In XXXX of 2015 XXXX notified me that my lender would not participate and the offered a forbearance plan of {$2700.00} over twelve months in order to become current. My husband lost his job in XXXX so the forbearance plan was completely unreasonable for us. I was speaking with a representative of XXXX and told her about my husbands lack of employment and she said we could start the process over with the new circumstances. Shortly after that conversation I received a notice to appear in Mortgage court. I appeared on XXXX XXXX and was told that Nationstar Mortgage was proceeding with the foreclosure. The attorney hired to represent Nationstar Mortgage was very upset with our situation. He told me we were taken advantage of and scammed. He told me to take this to my state representitive. I paid XXXX over thee thousand dollars, adheared to eveything they required and ask of me. Now I am faced with bad credit, and trying to find a home for my husband, myself and my XXXX minor children. Please help. Thank you.
01/16/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NY
  • 11561
Web
I received a notification from Nationstar Mortgage informing me they had no record of my renters insurance for the coop apartment I own. Included was notice they purchased insurance in my absence, placed a balance due on my escrow account and intended to raise my monthly mortgage payment to cover this charge. I never received any prior notice of this, and I do in fact have current insurance I purchased from XXXX which I renew each year. After contacting Nationstar, a rep told me since they had taken over my mortgage from XXXX, some things were not settled and still being worked out, but they had no record of my coverage and claim to have contacted me previously by mail. I asked to e-mail proof of my coverage to them to resolve this, and they said it must be faxed. I asked to speak to a manager, was put on hold and hung up on seconds later. I faxed proof of my current, valid and fully paid insurance payment, with a letter requesting written notice of resolution of this matter, and have received no response. A follow up call to Nationstar resulted in me being hung up on XXXX without ever even reaching a rep after long waits to speak to a rep. I 've owned this coop apartment for over 7 years and never had any problem with this insurance issue when XXXX held my mortgage. It should not be my responsibility to fix Nationstar 's errors when they purchased my mortgage, but I have made a good faith effort to do so. Nationstar is difficult to contact, uncooperative ( how could they possibly refuse an e-mail confirmation of insurance coverage in this day and age? ), has failed to respond to my providing the required documents and has entered into an insurance contract to cover my property, without my knowledge or consent, which should be illegal. I am requesting that my account be cleared of this matter. I want the escrow balance removed from my account, the related intended mortgage payment increase to be removed and this insurance coverage purchased by Nationstar to be canceled, all at no cost to me as none of this is the result of my error. Thank you for your attention to this matter.
07/10/2017 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Struggling to pay mortgage
  • KS
  • 665XX
Web
Starting in XXXX of 2015, nationstar mortgage company claimed that we were {$3100.00} behind. We paid this in full through our local bank via wire transfer. They stated the foreclosure was no longer a threat. We resumed our regular monthly payments of {$720.00} for seven more months. Then they claimed that we were over {$10000.00} behind on our mortgage. Our records do not agree with what nation star has. At this time we went to our local bank to get help with refinance. Our banker pulled up our account through nation star online and discovered that our payments had been raised for the third time to {$1000.00}. We had not been notified of this payment increase. Our original line of credit is a fixed interest rate. Our payments went from {$630.00} to {$1000.00}. We have went to several local banks and private people to try and get help to pay nation star off. Nobody is willing to help us due to everybody being afraid of the foreclosure. Also we have discovered through the local deeds office that nationstar has 3 mortgages on our house. A local banker stated that no financial institution will help us with having 3 mortgages on one house. This backs us into a corner to where we can not get help to recover our house. Our attorney 's records show that one of those mortgages has been paid in full yet nationstar refuses to take one of those mortgages off the deeds list. They have changed lost of things within our loan which is illegal because they are just a servicer of our loan ... ... not the actual loan holder. They have also added an escrow that we have never had and that we never agreed to. Our banker or our attorney can not make sense of their bookwork or paperwork on our mortgage. It is just random numbers and letters that do n't state what they are for. They do n't even show when a payment is made or even the wire transfer that was made for {$3100.00}. They have offered us a modification but then denied it because of my self employment as a daycare provider. Our loan is a 10 year old loan with only 3 years left. The mortgage amount went from {$30000.00} to them {$49000.00}.
01/19/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • GA
  • 300XX
Web
I have a mortgage with Nation Star Mortgage. They took over my loan from XXXX XXXX XXXX XX/XX/XXXX. I have never received a mortgage statement from them for the entire period of XX/XX/XXXX - XX/XX/XXXX XXXX. The XXXX mortgage statement was sent for XX/XX/XXXX. ( Please See Attached ) Nation Star Mortgage never sent me anything advising me that my interest rate was going to rise and go higher. The only way that I found out that information was when I received the XXXX mortgage statement which came as a complete shock to me. My mortgage payment jumped from being {$1100.00} with 4 % interest to {$2500.00} with an 8 % interest rate. The mortgage rate is set to change again as of XX/XX/XXXX. I found out this information by reading the XXXX mortgage statement. My original mortgage from when I first purchased my home did not include them keeping an escrow account for my property. I was responsible for paying my property taxes and my homeowners insurance without it being calculated in my mortgage. Now they want to keep an escrow account in my monthly mortgage payment. I have never received my annual mortgage tax document which tells you the interest to file for your yearly income taxes. The only way that found out this information was by calling in to Nation Star and speaking with someone verbally and they advised me the amount to claim verbally over the phone. But I never once have received anything in writing. I never received any documentation advising me that I was making partial payments toward my mortgage. I have never received any documentation regarding the funds and how they were being distributed that were being held in the mortgage escrow account or for my mortgage account with them period. I would like to stay in my home and keep my home with knowing that I will be able to afford the payment without being put out on the street because of some fraudulent mortgage company who wants to operate by their own rules and regulations. They are not operating on the government set rules and regulations as far as being a mortgage company and dealing with the public. Please Help ....
02/23/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • IL
  • 60074
Web
My loan was refinanced under HAMP XX/XX/XXXX-XX/XX/XXXX. XX/XX/XXXX I received a letter From Nationstar Mortgage that I qualify for the {$5000.00} principal reduction because I was in my 6th year with no late payments. I just need to fill out the form ( XXXX ) and return it to them. I sent the letter XX/XX/XXXX. By XX/XX/XXXX I did not hear back from Nationstar. A couple more months went by and XX/XX/XXXX I reached to Nationstar and was told it was denied because it was after the deadline of XXXX XXXX. Even though they told they received the letter almost 3 months earlier. Then I spoke to a CSR on the phone they told me I was denied because the form was filled out incorrectly. My wife & and I signed the form, but only put the last XXXX digits of our SS #. Even though we were never contacted or received any correspondence regarding missing information as they stated. the form was received so I sent an email to get a confirmation. They responded saying they received the letter and would contact me if additional information was needed called and emailed Nationstar if my form was received with no response. Finally I got a person in the research department that said it was an error by Nationstar and we would receive the principal credit.Then in next month I received a call regarding refinancing my loan. I asked specifically if I refinance the loan under HARP if it was affect us getting the principal reduction. I was told it would not affect and that Nationstar would either send us a check or deduct the new loan. Now that the loan was refinanced XX/XX/XXXX Nationstar is saying the loan does no qualify because to was paid off. At every turn Nationstar dragged their feet getting me information, answers, the opportunity to correct any errors and flat out lied about the pay incentive program to make money on a refinance I would not have done. If they were doing this to me they have done it to others. This could have been avoided with a simple phone call, email or letter stating it was denied so I could have sent an corrected for which was only missing the beginning of our SS # s.
04/20/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • CO
  • 801XX
Web
We had Nationstar Mortgage as our mortgage company. As we were trying to refinance with another company, our home incurred smoke damage and we had to file an insurance claim. Once we received the checks from the insurance company, we signed them and send them to Nationstar to be signed and for the funds to be paid to the contractors that completed the work on our home to be returned. In addition to the checks, I sent all the paperwork that was completed by our contractors, XXXX, etc on XXXX XXXX, 2015. On XXXX XXXX, 2015, an inspector for Nationstar came to our house to confirm that the work was completed. I was advised that once this was done and the report by the inspector was submitted, the funds would be sent to me. I paid an additional {$30.00} to have the funds overnighted to me, as I wanted to get the contractors paid. Our refinancing went through and our loan was paid off on XXXX XXXX, 2015. When I called Nationstar several days after the inspection was completed, I was informed that since the loan was paid off, the insurance funds had been put into a secure escrow account. I was transferred several times and was told that the funds would be released in XXXX to 45 days, the next person stated that the funds would be released in XXXX to 60 days and the last person advised me that it would be paid in 30 days, along with my regular escrow account. I advised that I needed to pay the contractors and was told that it was going to take the said amount of time and there was nothing that could be done to speed up the process. We received our payout for the regular escrow account, as well as the over payment, but have yet to receive the funds from the insurance company. We are now being told by XXXX of the contractors that he will charge us a late fee of over {$4000.00}. Another contractor is threatening to put a lien on our house. My husband and I have made several phone calls to no avail. They are holding on to {$45000.00} of insurance funds for a house that they no longer have a vested interest in and nobody has been able to tell us, why this process is taking so long.
06/11/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 94549
Web
I agreed to short sale my home with Nationstar for a set amount, less than what I owed, however, the home sold for more and Nationstar was made whole. At the time Nationstar executed the Purchase contract they agreed to give me {$36000.00} in relocation fees, which they are reneging on. XXXX : XXXX - Short Sale - XXXX XXXX XXXX XXXX, XXXX, Ca. XXXX : Nationstar XXXX No : XXXX : XXXX Bank Account No : ****************Re : Relocation Funds for Seller XXXX and XXXX XXXX XXXX find the XXXX XX/XX/XXXX bankruptcy documents. The Discharge and Final Decree from the XXXX Bankruptcy Court, XXXX California XXXX XXXX ) lists XXXX XXXX ( taken over by XXXX Bank XXXX as a creditor, and confirms the debt was discharged. Attached also find the notification from the creditors meeting, confirming the date of recording, and that the court has determined the date of the lien is XX/XX/XXXX. This can be also be confirmed by the title report in your possession, and has been confirmed to us by the Nationstar 's attorney at XXXX Foreclosure Corporation. Also, attached please find the Notice of Motion for Relief of Automatic Stay, Proof of Service of Notice for Motion for Relief of Automatic Stay, and Relief from Stay. In the bankruptcy, only the XXXX lien, which is the mechanics lien, and the XXXX lien, the deed of trust now held by Nationstar, were not discharged. All other debts, including the debt of XXXX XXXX, the lien for which is now held by XXXX Bank, were discharged. The bankruptcy documents clearly show the XXXX XXXX debt as discharged. The bankruptcy documents clearly show that the only XXXX valid liens are the mechanics lien, and the Nationstar deed of trust, and these same documents confirm that the XXXX lien is the mechanics lien, and the XXXX lien is the Nationstar deed of trust. This information is all a matter of public record and is easily available from the XXXX Bankruptcy XXXX, XXXX California XXXX XXXX ). XXXX is not entitled to any funds from the sale of my home they did not exercise their rights within the Bankruptcy court nor did they show up for any of the proceedings.
02/15/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NJ
  • 070XX
Web
Nationstar Mortgage has marked flagged my account as missing or delinquent payments. The incident started with Nationstar increasing my monthly payment from {$1900.00} for XX/XX/XXXX to {$2000.00} to cover an escrow shortage of {$100.00}. At no time was I made aware of this increase in any written, email, or telephonic communications. Therefore, I continued to faithfully and on time make my usual payment of {$1900.00} for XX/XX/XXXX and XX/XX/XXXX which Nationstar accepted as payment from XX/XX/XXXX to XX/XX/XXXX. At no time was my payment rejected for insufficient funds. I was finally made aware of this shortage only through a Nationstar loan officer as I was attempting to refinance through Nationstar XX/XX/XXXX as it went through loan processing. I immediately made a payment of {$210.00} on XX/XX/XXXX to cover the shortage for XX/XX/XXXX and XX/XX/XXXX to make up the shortage. At no time was I made aware of a new payment and was under the impression this was just an end of the year shortage. Also on XX/XX/XXXX I made usual payment of {$1900.00} the same day, once again under the impression I was up to date and current on my loan. In my entire history with Nationstar I have never missed or been delinquent on a payment. I was made aware of Nationstar flagging my account as late on XX/XX/XXXX through a credit monitoring service. I immediately contacted Nationstar and was finally made aware of a new payment of {$2000.00} and payed {$100.00}, which posted on XX/XX/XXXX to once again cover the shortage for XX/XX/XXXX. XX/XX/XXXX payment of {$2000.00} has been made and is up to date. After several phone calls with Nationstar I have been unable to resolve this issue of a simple escrow shortage and extremely poor communication from Nationstar. At no time was I delinquent on any payment, as Nationstar accepted my normal payment of {$1900.00} for the months of XX/XX/XXXX to XX/XX/XXXX. For a simple escrow shortage Nationstar has flagged my account and has negatively affected my credit score. I simply want my account restored to non late status and my credit score to be fixed.
02/25/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CT
  • 06410
Web
Nationstar is reporting my mortgage as delinquent from the time they acquired it from XXXX XXXX XXXX in 2013. I 've paid every monthly payment via auto pay on or before the due date since I was first notified of the change in ownership. Nationstar has called since the first month and continues to call me on my home & cell numbers repeatedly asking for payment. I have spoken to them numerous times along with providing them with documentation of my XXXX Statements and printouts of their account transaction history. Each time I do this they acknowledge that the account is in good standing and should have been from the onset. However, within a few days they are calling again and then continue to report the account as delinquent. In addition, Nationstar has sent appraisers to my home on no less than XXXX occasion to appraise the home and claim that it is abandoned, even though this is our primary and only residence and is never left untended for more than a few days or week during family vacations. I personally confronted XXXX of the appraisers when they were leaving the notification and asked how they could claim the home as abandoned while we were even in the home and he stated that he was instructed to do as such. These notices are with my personal attorney. Also Nationstar has terminated my auto payment at least once, via letter stating due to multiple delinquent payments they were terminating Auto Payment. I immediately went back in and restarted in time for the monthly payment to arrive prior to the due date. However, I do think they will terminate again. Unfortunately their practices have seriously impacted my credit score, it 's currently between XXXX to XXXX with multiple 30 day lates from Nationstar. This is prohibiting me from refinancing away from Nationstar in addition to increasing my rates for other loans like Auto and preventing me from getting any new credit. I have also reached out to the CT Attorney General to request their assistance with this matter and would greatly appreciate any assistance your office can provide. Please Help! Thank You in advance.
02/16/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 93535
Web Older American
From : XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX XXXXXXXXXXXX To : Consumer Financial Protection Bureau Wednesday, XXXX XXXX, XX/XX/XXXX RE : NationStar Mortgage XXXX XXXX XXXX XXXX TX XXXX Lender / payment To Whom It May Concern : Mortgage Account Number : XXXX I wish to raise an official complaint in respect of NationStar 's treatment of my mortgage account on the basis that I do not believe that I have been treated fairly. My understanding of the basis of this mortgage was that the rate would only ever vary when the base rate changed and when there is a need explaining always on phone it is about escrow and if I need to complaint go to my california representatives. In XX/XX/XXXX NationStar buys or takeover my mortgage from XXXX and a month later they increased my monthly payment from XXXX to XXXX. This problem referred from the long silence they have when I try to communicate with them. They now seem to be telling me that they are able to adjust the tracker rate margin to XX/XX/XXXX. Had I known about this I would have chosen another mortgage product/lender since XXXX promised me something. I have been misled by both XXXX and NationStarXXXX and every customer service representative I have contact with and do not believe they have held over me some Financial Conduct Authority principles of needing to be clear, fair and not misleading. I have also been advised of case law which supports the requirement for important conditions to be made clear and obvious in contracts. That was definitely not the case in the NationStar mortgage documentation which they have sent me none. How many times I requested to a document to explain it to me? The replay always has been they DO NOT ANY RECORD. I have no copies to these changes except those computer printouts and then notices that they have been escalating my complaint to you. I understand that I am one of many thousands of affected customers and I will do all that I can to encourage as many as possible to fight NationStar on this issue should they continue to be unreasonable. I await your response. Your faithfully XXXX
01/09/2017 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 956XX
Web
I have already filed a complaint with the CFPB against my mortgage loan servicer, Nationstar Mortgage, reference number : XXXX. However, my mortgage loan is actually owned by XXXX Bank, so I understand I must file this separate complaint against them. XXXX Bank had securitized my loan prior to and during the financial crisis. I have been attempting since XXXX to get a loan modification and principal reduction from XXXX Bank through my loan servicers, first XXXX XXXX XXXX, and now Nationstar, but XXXX Bank has always refused, stating that they do n't give loan modifications or principal reductions at all. Prior to Nationstar, my loan was serviced by XXXX XXXX XXXX, which churned my requests for loan modifications for a period of 3 years. When I brought in the California XXXX during the financial crisis to deal with XXXX, XXXX XXXX XXXX gave me a " loan modification '' that had much higher payments than my previous ones, and then promptly sold my mortgage to Nationstar within days, with an additional {$120000.00} in fees tacked onto my mortgage, making my mortgage greatly underwater and making it so I have struggled terribly financially since then to keep my home, having to work up to XXXX jobs at a time, file bankruptcy, and lose all my retirement. I continue to struggle greatly to keep my home that is still underwater because of this financial abuse by these mortgage bankers, in particular XXXX Bank, which has always refused to modify my heavily securitized mortgage. XXXX Bank just settled with the U.S. Department of Justice for their criminal mortgage practices XXXX XXXX and are supposed to provide relief to consumers in the form of loan modifications and principal reductions. My home is in the foreclosure process, due to be sold XXXX XXXX, XXXX, and I am filing for a loan modification this week, and I want to be certain that XXXX Bank is required under the new mortgage settlement to apply a loan modification and principal reduction to my mortgage as soon as possible to rectify their abuses against my mortgage loan and myself from their criminal mortgage practices.
03/09/2018 Yes
  • Debt collection
  • Mortgage debt
  • False statements or representation
  • Attempted to collect wrong amount
  • TN
  • 381XX
Web
Our office represented the buyer of the property located at XXXX XXXX XXXX XXXX, XXXX, TN XXXX in a purchase that closed XX/XX/18. Mr. Cooper holds the seller 's mortgage secured by the collateral property. Mr. Cooper provided a payoff estoppel letter dated XX/XX/2018 that had a payoff figure of " Total Amount to Pay Loan in Full ( through XX/XX/18 ) '' of {$250000.00}. Our office remitted {$250000.00} by wire transfer XX/XX/2018 and received a wire confirmation from our escrow accountant at XXXX XXXX CST on XX/XX/18. Mr. Cooper then returned the wire to our office without explanation over 10 days later on XX/XX/2018. We contacted Mr. Cooper that day by phone but the representative was not able to provide an explanation. In a quick XXXX search, we found a notice of foreclosure and contacted the law firm referenced in the foreclosure notice. The law firm as similarly been unable to help in resolving this situation. Mr. Cooper is refusing to honor the payoff statement dated XX/XX/2018. Mr. Cooper has now provided an updated payoff statement good through XX/XX/2018. On Wednesday XX/XX/2018, a Mr. Cooper representative furnished the payoff statement good through XX/XX/2018 and verbally verified an additional {$700.00} was claimed owed. In an effort to resolve the dispute resulting from Mr. Cooper 's failure to honor its own payoff statement, our office remitted {$250000.00} by wire transfer and received confirmation of the transfer from our escrow accountant at XXXX XXXX on Wednesday, XX/XX/2018. Mr. Cooper acknowledged receipt of these funds in a phone discussion with the seller 's title company yet on XX/XX/2018, claimed yet another shortage was now owed in the amount of {$850.00}. The seller 's title company wired this shortage to Mr. Cooper on Wednesday, XX/XX/2018 and the confirmation references the transfer was completed XX/XX/18 at XXXX XXXX EST. Mr. Cooper has now called our office and requested by phone an additional {$1600.00}. Mr. Cooper has failed to honor two written payoff statements and three verbal payoff confirmations at this point.
08/30/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • GA
  • 30094
Web
I began to struggle with my mortgage payment in XX/XX/XXXX while cooperating from a XXXX XXXX and a XXXX. I had some out of pocket medical expenses and I informed Mr. Cooper, my lender of my struggle. I heard nothing from them until I received an auction sale date for XX/XX/XXXX. Ive been working with Mr. Cooper all the month of XXXX and nothing happen. Just the usual rudeness and hours of hold time. I called today and was told by Mr. Cooper that they offered me a loan modification in XXXX and my first trial period payment was in XX/XX/XXXX and since they didnt hear from me the month of XXXX they put me in foreclosure with the XX/XX/XXXX sale date. They acknowledge they never called me in XXXX because I was under the modification but I still was being processed the same month for foreclosure. I can not be in foreclosure and loan modification at the same time. I Never received a loan modification trial period and today was the first I heard about it. The state of Georgia says they must give me 45 days and I didnt get that time. When I called today they did not quote me the disclaimer nor did they advise me that I was being recorded but I do have names and departments. When I called back to ask a few more questions my calls were blocked. On the internet the sale date/ auction date was submitted XX/XX/XXXX. I have $ 100K equity in my home and I shouldnt have to lose my home for {$8300.00}. They gave me one option and thats to pay the reinstatement amount and this is the only option I cant do. There are too many complaints that Mr. Cooper, better known as Nationstar, subjects borrowers seeking mortgage modifications to Kafkaesque delays and obstruction in Violation of state laws. I need them to offer me the program they said they offered me that would get my mortgage current and affordable. I was told today the loan modification lowered my monthly mortgage payments. Again I Never received a loan modification trial period and today was the first I heard about it. I need them to give me the time the state allows so I can be considered the modification to save my home.
02/02/2017 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • SC
  • 29407
Web Older American
Nationstar LLC has failed to respond to my pertinent questions of them, that only Nationstar, as the servicer for XXXX XXXX 's mortgage with myself, can correctly answer in writing to me. I have been working on these Nationstar issues, since XX/XX/XXXX. Over the past year, I have contacted Nationstar FIFTEEN ( 15 ) more times by email since that first one noted above. I have also contacted Nationstar by telephone many, many times during the past year, all to no avail. This complaint is being created on Thursday, XX/XX/XXXX. The below is a copy of my latest email to Nationstar on XX/XX/XXXX. " Mon, XX/XX/XXXX at XXXX XXXX XXXX XXXX ;, XXXXXXXXXXXX XXXX and XXXX : It is outrageous that I have been on the telephone, since XXXX EST until now XXXX EST, over two and one-half hours, waiting for a customer service representative in the REO department to talk to me. Please have someone call me back at XXXX???.???? that can easily discuss and solve with me, my questions about these XXXX outstanding Nationstar issues : 1 ] a detailed mathematical spreadsheet showing all items that Nationstar used to calculate the XXXX that I received today, showing {>= $1,000,000} as Nationstar 's accounting of cancellation debt. 2 ] Nationstar receiving a refund check from my flood insurance company in the amount of {$1400.00} that now shows as a credit in my escrow account, thereby requiring Nationstar to forward that same amount directly to me. 3 ] Nationstar 's refusal to acknowledge that Nationstar has no interest in my former property at????????????????. 4 ] Nationstar 's refusal to acknowledge that Nationstar is owed nothing by myself. Please kindly acknowledge your receipt of this requesting email from me. Thank you, from myself????? " The above is a copy of my latest email to Nationstar on XX/XX/XXXX. Please contact Nationstar LLC about my XXXX issues and this currently created complaint. I thank you for your help and look forward to hearing from you and Nationstar soon. Thursday XX/XX/XXXX complaint filed with CFPB Consumer Financial Protection Bureau. END
12/05/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • DC
  • 20009
Web
My mortgage payment with Mr. Cooper ( formerly Nationstar ) is automatically deducted on the first of every month. This XX/XX/XXXX, I did n't see that deduction. Today, XX/XX/XXXX, I called to ask about the problem. The customer service representative and later, a supervisor, did not know why automatic debit was cancelled. As the supervisor told me " only the customer can cancel automatic payment and we have no record that you did that. '' Upon further reflection, the customer service representative told me that my mortgage was being sold to XXXX XXXX on XX/XX/XXXX. This was the first I heard of it. I received nothing in the mail from either Mr. Cooper or XXXX XXXX ; and the Mr. Cooper website did not indicate the pending sale/transfer of this mortgage. The website however indicated I was late on my mortgage, which was a bit annoying to me : I had set up automatic debit for the first of every month ; I called on my own to find out why the XX/XX/XXXX payment was n't automatically debited from my bank account on XX/XX/XXXX ; the answer consisted of " we 're as surprised as you are '' and nothing more. It 's like dealing with the Bad News Bears of mortgage holders. Also, they told me a letter went out on XX/XX/XXXX notifying me of the pending transfer of my mortgage. I have yet to receive that letter - and even if I did receive it, it does n't explain why automatic debit was cancelled without any explanation. The customer service person just told me to pay the mortgage online. I do n't trust these people - never have. I 've always thought my mortgage with them was n't " going down '' as it should. Just yesterday, I read about their settlement with California for overcharging CA mortgage holders. In short, I would like to know ( i ) why automatic debit was cancelled ; ( ii ) why they did n't do a better job of notifying me of pending transfer of mortgage ( should n't there be a requirement that lender provides at least 30 days notice? ) ; and ( iii ) whether my mortgage has been appropriate amortized during the time they held this loan. THANK YOU, CFPB!
04/25/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 91766
Web
1 ). I have sent to a 1 ). I have sent to a Cali fornia Beneficiary Information reque st Nationstar which claims to be the servicer of the mortgage of the loan for my home. This was done to notic e Nationstar that there is a error in the loan balance and to help modify the loan. Nationstar has refused to return the information as required by the California Civil Code Section 2943. See attachments. 2 ). I email the California Beneficiary Information Request through NACA to present to the Nationstar on XXXX / XXXX / XXXX , XXXX / XXXX / XXXX , XXXX / XXXX / XXXX . To my knowle dge Nationstar has not returned to NACA the requested information. 3 ). Nationstar through a substituted trustee is currently dual tracking the mortgage on the home. I 'm in the process of review for a modification and Nationstar through Quality Loan Service have a trustee sale date s cheduled for XXXX XXXX , XXXX for the home. 4 ). The modification that is being offered by Nationstar is well above the threshold for HAMP and the modification offer is around 43 % of my gross income. Request Nationstar which claims to be the servicer of the mortgage of the loan for my home. This was done to notice Nationstar that there is a error in the loan balance and to help modify the loan. Nationstar has refused to return the information as required by the California Civil Code Section 2943. See attachments. 2 ). I email the California Beneficiary Information Request through NACA to present to the Nationstar on XXXX / XXXX / XXXX , XXXX / XXXX / XXXX , XXXX / XXXX / XXXX . To my knowl edge Nationstar has not returned to NACA the requested information. 3 ). Nationstar through a substituted trustee is currently dual tracking the mortgage on the home. I 'm in the process of review for a modification and Nationstar through Quality Loan Service have a trustee sale date scheduled for XXXX XXXX , XXXX for the home. 4 ). The modification that is being offered by Nationstar is well above the threshold for HAMP and the modification offer is around 43 % of my gros s income.
01/04/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 903XX
Web
A complaint has been field against NationStar Mortgage/Mr. Cooper, the Mortgage Co. #XXXX. However, Mr. Cooper failed to address several issues. Mr. Cooper generated a bill that had a wrong amount due, it charges interest on the wrong amount, generated a delinquent statement based on the wrong amounts and calculated the following months amounts due based on the wrong amounts. Although Mr. Cooper's XXXX. XXXX, 2017 response to the complaint denies receipt of our communication, Mr. Cooper's CEO, XXXX. XXXX XXXX and XXXX XXXX indeed received the email and faxes. (See attached proof) But it's denial is indicative of their poor service. Along with correspondence, we provided the facts to Nationstar/Mr. Cooper that the amounts it was billing were incorrect and at no time, did Mr. Cooper address our letters/emails. Rather, it continued to over bill based on the wrong amounts. We informed it that the amounts were wrong and informed it that it cannot send us delinquent or foreclosure notices based on amounts that were related to the taxes of the property. It ignored all communications and continue to over-bill. We requested a call back, which we never received and demanded a refund of all monies that were over billed, charged and forced to paid to avoid foreclosure but instead of refunding our money, it kept part of it and made a payment to the tax collector for the wrong amount. It paid a much higher amount than was owed. Mr. Cooper's letter also claims that the account is past due. That too is false. Again, it is basing its claims on the wrong amounts. Mr. Cooper mailed a letter to us advising that we had a point of contact and yet, we have communicated with XXXX. XXXX and all have been ignored. Mr. Cooper over billed and although it cannot foreclose based on an allegation of money owed to the tax collector and yet that is exactly what it was doing. We demand a refund of all monies plus interest that were over billed and paid. We also request of Mr. Cooper to provide a detailed itemization of all charges it includes in the monthly statement.
04/20/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • WA
  • 980XX
Web
On XXXX XXXX, XXXX, I purchased my home located at XXXX XXXX XXXX XXXX, XXXX, WA XXXX for the amount of {$420000.00}. The Note and Deed of Trust, naming XXXX XXXX XXXX XXXX, as the Lender, and XXXX as the grantee, or beneficiary, of record acting solely as nominee for same. Sometime thereafter, Nationstar Mortgage , LLC began to service my loan. After Nationstar became the servicer of my loan, the account was not being properly serviced because payments I had made were not being properly credited to my mortgage loan account and unauthorized fees were being charged to me. Accordingly, on numerous occasions I tried, but without any success, to get an explanation from Nationstar concerning the inaccurate debits and unauthorized fees charged to my loan account. To this end, on XXXX XXXX, XXXX, I forwarded to Nationstar, a Qualified Written Requests ( QWRs ), requesting that Nationstar provide, me with ( 1 ) A complete audit history from alleged loan origination, showing the dates payments were applied, and to what internal accounts ( i.e. principal, interest, suspense, escrow, etc. ) payments were applied ; ( 2 ) A complete and itemized statement of all advances or charges against this account ; and ( 3 ) A complete and itemized statement of the escrow for this account, if any, from the date of the note origination to the date of their response to the letter. ) Again, I have reason to believe that my loan account had been improperly serviced in that credits for payments made by me had not been applied to my mortgage loan account and that I would further along in the reduction of mu debt had I received all credits for the money I had paid on my mortgage loan account. Nationstar did not respond to the QWR, took no responsive action and undertook no investigation into the issue raised by the QWR. As of this complaint, Nationstar has failed address my complaint that my loan account has not been improperly credited and that my loan account has been charged unauthorized fees. Neither has Nationstar provided me a verified accounting of my mortgage loan account.
11/15/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • RI
  • 02904
Web Servicemember
We have been experiencing extreme hardship, me with an injury that left me XXXX which forced me into early retirement after XXXX yrs as a XXXX XXXX for the XXXX XXXX XXXX, then a XXXX XXXX XXXX XXXX to on/off to date ; my husband 's loss if his job last XXXX XXXX re-employed as of XXXX XXXX ). Thus we applied for a modification through our mortgage company, Nationstar in XXXX of XXXX. In our humble opinion, we received horrible service in our attempt at modification ; scanning in their computer which was never downloaded which held up processing, us constantly scanning, rescanning & faxing docs, talking to people who were rude, totally unprofessional, unknowledgable, being told frequently that part of the mod packet had expired & had to be resubmitted, etc, etc. We were told by one representative that Nationstar demonstrated this common behavior on purpose to gain more interest on the account, XXXX they certainly did. 1 year & a half later this matter has not been resolved ; we never received any response. We refiled in XXXX of XXXX, the new company, XXXX XXXX claims Nationstar sent out a decline in XXXX, XXXX. We NEVER rec ; d it. The company has now become XXXX XXXX, and I must say they are more customer friendly ; however misinformation is still rampant. We contacted HUD in the summer, that representative was no help. He resubmitted another mod & left us hanging with no action on our behalf. After receiving a foreclosure notice at the end of XXXX, we contacted another HUD representative who filed another mod on XXXX/XXXX/XXXX. We were told by the HUD official the the mod was declined for " insufficient processing time '' before the foreclosure, According to my research of federal regs, the consumer has up to 10 days before a foreclosure to file a modification. We contacted XXXX XXXX and relayed the same. At first they continued to refer to the 30 day allowance they had used for the purpose of the decline. Then a XXXX kindly stated she would look into it. We are waiting to hear the outcome, and would greatly appreciate any assistance provided.
11/29/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • NV
  • 89511
Web
XX/XX/2016 A week ago we got notice that our house was being foreclosed by Nationstar bank. We had been working on a modification of our loan and after losing our applications three times by facts as they wrapped up interest charges on our loan, XXXX XXXX, " our dedicated loan specialist '' told us that if we made six consecutive payments within a month without being delinquent we would then move on to the modification. We complied " to the letter '' and sent our checks of over {$1200.00} every month as instructed. Now we are told that we never made the payments although our bank statements say the payments were processed so we have proof. As an aside, XXXX XXXX called a while back, and not knowing ( or maybe he did ) he laughed the ENTIRE message and never said a word. No one seems to know where the money went! So over {$7500.00} is lost into thin air! In the length of time it would take us to find out what happened and remedy it if possible, we would lose our house completely without making a XXXX of the {$220000.00} that we put down on the house. So we Sold it immediately so that we do n't lose profit in the amount of approximately {$150000.00}. We were lucky to have a buyer, I guess. There is more to the story and all along the way we 've been lied to as it turns out. At one point, four months we could not contact anyone at nation star because every single XXXX number directed us back to someone that no longer worked there. So now, we are losing the beautiful house we love and have to be out of the house by XX/XX/2016. We are devastated. If there is anything you can do to help us we would be ever so grateful. We never thought something like this could happen to us, but it has. When this all began a YEAR AGO, we were one payment behind and could n't make it up. This IS an urgent matter, and if someone could get back to us as quickly as possible, we would be so so grateful. Our contact information is listed above in my name to be the person contacted. Again our number is XXXX and my name is XXXX XXXX. Thank you in advance! Sincerely, XXXX XXXX
07/02/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • TX
  • 770XX
Web
Let me first say to communicate with ANYONE from Nations Star/Mr Cooper is useless. I continue to submit these complaints only to keep a paper trial going when I see discrepancies that could only come to harm us in the near future. For example, Nations Star/Mr. Cooper by its own response incorrectly ; intentional or unintentional gave conflicting information. The latest communication date XX/XX/2018 reference # XXXX cited I made a payment of {$1300.00}, THIS IS INCORRECT. As stated in our modification our payments are {$1200.00}. This payment should have been for XX/XX/XXXX. I was told it was not doing a follow up call, that the payment was for XX/XX/2018. As I stated, those funds were removed and the payment should have been reverse for {$1200.00} NOT {$1300.00}. Secondly, we were ask to provide information of the caller who called and attempted to force us to accept the modification and noted we did not accept, your records and notes on our account already has this information as a CSR explain she listened to the call and did not hear we did not accept, but did not agree with the terms and the modification was " rebooked '', what happen in this incident where we must provided information? Nations star already has this. This is unacceptable behavior. This company seems to have gotten prior housekeepers, dishwashers, food service and other blue collar workers and turn them into professional customer service reps, this will not work! These are examples of how much this institution lacks any business prowess and its customer service is a joke. 1 ) Modification terms were not explained to us 2 ) we already made trial payments and were told we had to make two more payment to for the modification to be booked 3 ) a mere CSR took upon himself to cancel the modification 4 ) two payments were sent but no one could find them 5 ) we were told CSR are aware of accounts irrespective of their locations, etc. WE request to get this account straight to reflect this missing {$110.00} to CSR told us was missing, this was not acknowledged in the above reference #.
10/21/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • UT
  • 84790
Web
I have previously submitted documents to Nationstar Mortgage asking that my interest rate be modified from 6.25 % to 3 %. After all this is not an outrageous request ; many homeowners have had this rate for YEARS due to the Great Recession. I also sent themall the documents they required AND amortization schedules with 2.8 %, 3 % and 3.2 % and the respective payment amount. Nothing. I am in bankruptcy, I have the care of my XXXX year old mother who has XXXX, I had to take an early, MEDICAL retirement, meaning that I now exist on XXXX % of my full-time rate of pay, and when my father died in XXXX of 2013 my older brother stole their money and some possessions. We are STILL engaged in a lawsuit against him. I say STILL because we ( my younger brother and myself ) had the very bad misfortune to get a XXXX of a lawyer who did NOTHING! What should have taken 6 months is going on past TWO YEARS. I have been drained of just about every asset I have ever had, and we can not move forward and close that case until as have the funds to do so. Luckily my aunt left me in her will and I, and my brother have a few thousand coming from that. As I said, a year ago I was ready and willing to make the changes in my mortgage payments. I also have a XXXX mortgage with XXXX. They are just weeks away from foreclosure, too. Why do n't these companies cooperate? I am NOT demanding anything extreme. Now, however, it will take balloon payments to satisfy all of their penalties and missed payments ( XXXX especially ). Please help me find someone to help strong-arm these guys into helping me. It is a lot worse now than it was a year ago, and with everything else I am dealing with it is OVERWHELMING. Will you please get them to cooperate. You did when I complained to XXXX, but not very much. I really need an agency that can take my case, put on the brakes and get this all worked out. Unfortunately it just might be too late. This will also throw my daughter out on the street. She does work, but we all know that the market for employment has just barely begun to improve. HELP!
07/03/2015 Yes
  • Mortgage
  • VA mortgage
  • Loan servicing, payments, escrow account
  • WA
  • 98311
Web Servicemember
XXXX XXXX XXXX sold my mortgage to Nationstar. With XXXX, I made bi-monthly payments, without issue. They came out the XXXX and XXXX of the month, barring holidays or weekends, which they allowed to come out a day or XXXX late. Now that my mortgage is with Nationstar, they send me foreclosure letters constantly, even rhough I never have been late. They state if I want the letters to stop, I need to call their XXXX party company to make bi-monthly payments ( this XXXX party company charges 300+dollars for this service ) or set up autopay. Thing is, I already autopay through XXXX bill pay TO Nationstar on the XXXX and XXXX. Why would I setup another autopay? I am XXXX XXXX XXXX and can not access the internet or telephone while XXXX, so why set up XXXX party phone pay? Also, they stated if I do not pay in full when they want, my money goes into a reserve account until it is fully paid and may not be applied properly to escrow, interest, and principle. From my understanding, the original terms of a sold mortgage MAY NOT BE MODIFIED, including disbursement of the payment, how the payment is made ( bi-monthly or not ), or how much payment is made, barring a raise in escrow to cover raise in insurance/propery tax. So, please enlighten me ... why are you trying to change the terms of my loan? Why did you buy my loan if you can not accept bi-monthly payments? How hard is it to apply payments properly? These problems are on YOU, not me, and I REFUSE to accept responsibilty for these issues. I had no say in my loan being sold, and I am not to be blamed that YOU can not accept bi-monthly payments because you are a new company ... you are n't. You are post-bankrupt under new management. I amonly with you as long as it takes to finish my current XXXX and then I will refi with a companythat is non profit and knows what they are doing. It is my responsibility to make sure you apply payments properly and to notify you if there is an error, something yhat will be next to impossible to do, since I am put on hold for XXXX min. each tkme I call customer service.
10/20/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • HI
  • 96816
Web
I was approved for a trial loan modification payment plan and informed by letter dated XX/XX/2016 from Nationstar Mortgage. On XX/XX/2016, 30 days before that, my loss mitigation application was complete. I had received and responded to a letter dated XX/XX/2016, and by XX/XX/2016, had received no further notices of incomplete file. Nation- star filed a judgment of foreclosure against me on XX/XX/XXXX, and the Foreclosure Commissioner contacted me after my trial payment plan was approved and wanted to start setting dates for open houses ahead of a foreclosure sale he was planning. By that time I had paid XXXX of the XXXX trial payments, but Nationstar would not stay the judgment. Today, I have authorized the XX/XX/XXXX ACH payment for my XXXX trial payment, and Nationstar is refusing to stop the foreclosure on my home. The Commissioner has the authority to take possession of my home and has agreed only to postpone for 90 days the publication of open houses and setting the sale date for the foreclosure auction on my home. Nationstar is proceeding against me, even though it has taken XXXX payments and is preauthorized to take a XXXX. The commissioner is XXXX XXXX, Attorney at Law on XXXX, and the attorney refusing to petition the court to stay the judgment is XXXX XXXX of XXXX Hawaii XXXX. XXXX XXXX has stated he will not agree to stay the judgment, and Nationstar will not authorize its Attorney XXXX XXXX to petition the court to stay this judgment, so XXXX XXXX continues to accrue fees and costs. I am worried because Nationstar is still in a position to take my home from me if the Commissioner chooses to take possession, change the locks, and store my personal property, because Nationstar 's court order allows him to do this, and the Commissioner has refused to agree to any stipulation other than simple postponing setting the sale date. He can take my house at will, and this is Nationstar 's responsibility. The judgment should never have been filed, because I had a complete file at Nationstar when Nationstar filed its judgment against me.
09/23/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • IL
  • 60618
Web
I 've contacted Nationstar Mortgage on a number of occassions regarding my escrow account. Specifically, I am concerned that I am being charged mortgage insurance due to Nationstar 's negligence. The negligence is based on the appraisal that they ordered at the time I re-financed my mortgage. I understand that they contract an appraiser that is independent from the underwriting process, however, they should have qualified individuals on staff to determine if the appraisal they are considering is appropriate. First, Nationstar has a lien on XXXX separate properties with separte property index numbers. The appraiser combined XXXX properties and valued it as XXXX. By combining XXXX properties, the comps used to determine a value were not similar to my property. An additional issue was that they used foreclosed properties as comps. This type of property was not an indication of market value but distressed value. I 've researched this issue and it is in contravention to prudent appraisal guidelines. What is especially troubling is that the customer service departments ( general customer service, escrow department, etc. ) are not helpful and do not have the knowledge to handle my inquiry. After an over-extended period of holding, being transferred from department to another, and not knowing what " mortgage '' insurance is -- I somehow get disconnected. Regarding mortgage insurance, they continue to think that I am referring to property insurance. I understand that mortgage insurance is required on loans with an LTV higher than XXXX %. At the time I purchased my property this was, in fact, the case. However, the values are not being properly reflected. I have asked for another appraisal - one that values each property seperately and uses like-kind properties as an approriate comp. In my last contact with Nationstar, they informed me that I would be contacted by some representative from the appraisal department. I asked if this individual was an employee of Nationstar or an independent appraiser -- they were unable to discern the difference.
06/02/2015 Yes
  • Mortgage
  • VA mortgage
  • Loan servicing, payments, escrow account
  • WA
  • 98383
Web Servicemember
My mortgage servicer ( XXXX XXXX XXXX ) sold servicing rights to Nationstar starting XXXX XXXX 2015. I contacted XXXX and was told that I had no say in the matter, but the only change I would see is the account # and address I send payments to. I called Nationstar on XXXX XXXX to set up my auto bill pay, but was told they did n't have my account info yet and they would be sending me a welcome packet with all the info I would need. I did n't receive this packet until XXXX XXXX. I called Nationstar customer service ( poor description of what they do ) and was basically told there was no way to set up the payment option I need ( the same plan I had with XXXX and my previous servicer ). I am in the military, so I get half of my pay on the XXXX and the rest on the XXXX of every month, so I need half of my mortgage payment to auto draft on the XXXX and the XXXX. Sounds simple ... apparently it 's impossible with Nationstar. I have spent hours on hold and have to explain my situation every time I get transferred to a new person. On XXXX XXXX I received a notice that " your loan is due for XXXX XXXX, 2015 and is in default '' and " unless this delinquency is paid by XXXX XXXX, 2015 we will accelerate/demand your loan and begin the foreclosure process '' pretty sure federal law REQUIRES a 60 day grace period beginning the effective date of servicing transfer. This whole experience has made me extremely uneasy, as I previously stated, I am in the military and XXXX at a time. I received notice of the servicing transfer just after returning from XXXX of these XXXX, what would have happened if it had come just after I XXXX? I would have come back to a house in foreclosure because of an unethical practice of transferring servicers without my consent! Is there seriously no protection for XXXX service members from this? Also, PLEASE read XXXX and other reviews of Nationstar Mortgages and ask yourself how they are allowed to continue preying on people just trying to do the right thing. I would do ANYTHING to distance myself from this terrible company!
05/13/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 33844
Web Older American
1. ) Nationstar Mortgage increased my mortgage payment just 4 months after both/all of us completed an exhaustive in-depth modification & refinancing. We both agreed my payment would be ; {$500.00} monthly @ 4 % for a 40 years note. Nationstar jacked my payment another $ 50 monthly to {$550.00}. In 40 years @ 4 %, that equals another {$24000.00} going to Nationstar. Also, they could jack the payment again without my signature or approval tomorrow. Nationstar said it was needed for escrow. I reminded them that they just completed a loan mod-refi only 4 months ago which examined the escrow needed. I only get {$1200.00}. per month XXXX since being injured on XXXX XXXX XXXX XXXX so a {$50.00} monthly increase is a big deal to me. For Nationstar, it 's {$24000.00} more in their pocket. And within XXXX, possibly just 2 years, i could be " Escrow-Increased '' out of my XXXX bedroom, XXXX bath home. 2. ) Please make Nationstar honor their 40 year agreement that my mortgage payment stay at {$500.00} as we both agreed and signed to. Also, i did not change or alter my property nor did i file any claims which might affect the escrow insurance. Nothing has changed since we passed " signed '' papers 4 months ago ( XX/XX/XXXX-XX/XX/2015 ). 3. ) I am the 'disabled ' homeowner adversely affected by Nationstar debt collector who portray themselves as a mortgage company. 4. ) Homeowner 's mortgage. 5. ) Review ; Four months earlier, Nationstar went over every little detail for my loan modification, especially escrow, taxes and insurance as we finalized, agreed and signed a 40 year note. What good is that mortgage contract if Nationstar can keep 'unilaterally ' increasing the monthly payment by {$100.00}. each year crying " escrow ''. In 3 years, my {$500.00}. payment will become {$800.00}. per month taken out of my {$1200.00}. Soc sec. XXXX. Two more years and i will have to give them {$1000.00}. a month out of {$1200.00} ... ... ... ... ... ..Keep in mind, some years, we do not receive an annual increase from SSI. i 'll be homeless again.
05/08/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • OK
  • 73099
Web Older American
consumenfinance.gov/complaqintWho concern : My name XXXX XXXX XXXX , through this letter I would like to complain about the abuse committed by banks On XXXX XXXX I fall behind in my mortgage payments for three months, send a check to cover these payments and returned telling me that since I They had made foreclosed and would have to pay extra {$5000.00} for costs and fees if he wanted to catch up. Visit many lawyers to save my home but they asked me {$3000.00} minimum to start my caseDesperate apply for bankruptcy for myself, as pro se, but without the legal experience dismissed me case, then apply for a second also in me dismissed. The XXXX XXXX XXXX who file the foreclosure transfer to the NATIONS STAR LLC. Three month after they filed. And On XXXX XXXX XXXX, they granted with summary judgment and schedule the sale for XXXX XXXX, because I not have served with a notice of hearing, then filed MOTION TO VACATE this judgment for the following:1.- ASSESMENT ERROR OF THE RECOVERY2.-The NATIONS MORTGAGE LLC. Was no the Holder of the indebtedness at the time it filed the suit. 3.-The Defendant not was served with notice of hearing in the Summary JudgmentWherever the defendant come working with the plaintiff NATIONSSTAR LLC, since XXXX in LOSS Mitigations program and they ask for new paper each two month, the last notice XXXX/XXXX/XXXX they said that given advice not less 90 day and the paper was completed. For this reason the DEFEDANT, send MOTION TO CANCEL SHEDULE AND CONFIRMATION, but without of knowledge legal I do n't know what happen if the Court considered those Motions, although I have a certificate that the attorney general gave me to help my case for {$5000.00}, but no lawyer accepts this they ask for cash, the last lawyer I visited want to {$8000.00} for see my caseI do not really know where to go 'm an elderly person and I would stay in my house about everything I could do my loan payments if the Bank approved for loss mitigation program or refinance the arrears. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, XXXXXXXXXXXX
02/23/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • OR
  • 97527
Web
This is a complaint against Nationstar Mortgage for failing to comply with the Deed of Trust, not releasing phone transcripts as requested, and poor business practices by failing to contact me about my concerns as promised within the time allotted by them. I called Nationstar Mortgage on XXXX/XXXX/17 at XXXX Pacific time, to confirm that the money above my previous monthly bills have gone toward my principal pay down. The rep stated that they had NOT been, but instead, I was on a " PLAN '' that held them toward future months payments. I had asked why I was on the plan or who put me on the plan. He could not answer that. As of that date he then changed my " PLAN '' toward paying down the principal. I requested a manager call me back with an answer. He said it would take 5 business days. As of now XXXX/XXXX/17 XXXX Pacific, I have not heard back either by phone or email. I also requested a transcript of out phone conversation. The rep said there is NO WAY of doing that. After probing, I insisted that IT IS possible through the consumer relations dept. He then gave me an email to contact them, which I requested the transcript, and still have not heard back yet about a description, answer, or resolution. In my Deed of Trust attached below on page XXXX section XXXX it states the order priority of payments. ( a ) Interest due under the note ( b ) Principal due under the note ( c ) amounts due under section XXXX ie. Funds for Escrow Items. Such payments shall be applied to each Periodic Payment in the order which it became due. ANY REMAINING AMOUNTS SHALL BE FIRST APPLIED FIRST TO LATE CHARGES, ( there are none ), SECOND TO ANY OTHER AMOUNTS DUE UNDER THIS SECURITY INSTRUMENT, AND THEN TO REDUCE THE PRINCIPAL BALANCE OF THE NOTE. To my knowledge, Nowhere in that section does it say there are separate " PLANS '' of payment, or who chooses those " PLANS ''. I am very frustrated with Nationstar Mortgage breaking the law, and ask that you investigate on my behalf since they are failing to answer and comply with simple requests. Thank You
05/14/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 326XX
Web
Nationstar took over my loan in XXXX, but I did n't receive notification until a demand letter on XXXX XXXX. I may have tossed previous letters thinking they were junk mail refinance offers. I tried to log onto my previous servicer 's website to make payments several times XXXX through XXXX. I called Nationstar as soon as receiving the letter and stated I could make payments but wanted verification that they had the note and did indeed own my debt. They said they would send it and never did. I forgot to call them back until XXXX XXXX, asking about the note. They said they could e-mail it, leaving me wondering why they had n't done that before. They also said they had initiated foreclosure that day. I offered to pay the outstanding payments in full, but they said they would have to determine legal fees. Despite calling on the very day they initiated foreclosure, they called back a few days later and demanded {$900.00} of legal fees. I contacted their law firm and was mailed a letter saying no attorney had reviewed my account. I spent many hours on the phone attempting to get them to reduce the fees. They tried to force me to apply for a modification that would involve a new XXXX-year mortgage that would end up costing me a lot more in the long run. I considered hiring a lawyer and taking them to court, but it seemed like too much risk. I finally gave up and was forced to pay the exorbitant fees. In sum, my complaints : They foreclosed on my loan less than a month after I was notified that they owned the loan, and without providing me documentation of the note. My previous payments were not considered late until the XXXX of the month, yet they foreclosed before the XXXX. They claimed I owed {$900.00} in legal fees despite the fact that I attempted to pay in full within hours of them " initiating foreclosure '' - and I had previously expressed willingness and ability to pay in full on XXXX XXXX. I was only 4 months behind in the XXXX place because I could n't figure out why my previous lender was n't accepting payments XXXX - XXXX.
10/18/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CA
  • 90604
Web
We have been with Nationstar Mortgage for over 2 years. Our original loan was a principal/interest loan, when it was sold ( previously to XXXX ) it changed to include an escrow account. 2 mortgage companies later, we are at Nationstar Mortgage. Last XXXX, we were hit with an unusually high electric bill as well as having an accident in our RV. I fell behind 2 months on our payments. We tried to modify. On our 3rd trial payment, I realized that our 2nd trial payment was returned. So, I tried to reapply at their suggestion. These 3 trial payments were put to the back end of our loan, not the past due months, therefore by this time, it looked like e ere 4 months behind. In the meantime, they decided that we " make too much money '' and could therefore afford our original payments and denied the 2nd application. By the time we got things figured out, they required me to make 9 of said-12 late payments, draining our entire savings. I think this should have caught us up but it did n't. Anyway, I kept us at 2 months behind by continuing to make a payment each month since I could not afford to pay extra to catch up, hoping to catch up with my husband 's XXXX bonus. I missed a payment deadline by 1 day and now they will no longer accept my payments unless I can come up with 3 payments. They will not work with us in any other way. Because of all of this, our credit is shot and because of that, can not modify or refinance with anyone. At least when we were still with XXXX, they were willing to work with us when they added on the escrow acct, Nationstar is beyond not helpful. Oh, and my " account specialist '' is never at her phone, at least 3 times has told me that she had n't received emails because she left early, and seems to know less about my account than the other customer service reps in the call center. Another thing is that when I sign on to my account, I get a big msg " due to XXXX, our interest rates have gone down. Ask how we can lower your payment '', they told me we make enough money and do n't need our interest rate lowered!
06/02/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • IL
  • 60411
Web Older American
Having completed the required three-month trial payment period,XX/XX/XXXX-XX/XX/XXXX, on XX/XX/XXXX we received an acceptance/eligibility letter from Nationstar Mortgage for a Home Affordable Modification on our mortgage. We completed and returned the agreement in the pre-paid envelope by the designated date of XX/XX/XXXX. Receipt of documents were confirmed and we continued payments -- the first new monthly payment for XXXX ( continuation of trial payments ) of {$1500.00} @ 3 % interest for 483 payments and made XX/XX/XXXX's monthly payment ( monthly principal/ & interest payment amount {$850.00} ; monthly escrow payment amount {$660.00} ). On XX/XX/XXXX we received another modification agreement with change in the " new money '' from {$100000.00} to {$74000.00} ; the monthly payment changed to {$1500.00} @ 3 % Interest for 480 months. We called Nationstar and spoke to XXXX XXXX questioning new modification documents AND as to why on their website on my login page there was message " Your account is not eligible to make payments. Please call us ... '' XXXX XXXX said that Nationstar was " re-doing the modification '' and that I after I signed new agreement, payments would be accepted. We signed the new modification agreement and returned them within the designated time frame. We called Nationstar weekly and were told they were working to correct some errors " they had made ''. We checked our account on their website several times during the week and saw the same message " Your account is not eligible to make payments. Please call us ... '' which we continued to do.

On XX/XX/XXXX we received a letter ( dated XX/XX/XXXX ) informing us that we had been denied HAMP 1 Tier as we 've " ... exceeded allowable number of modifications ... '' and HAMP Tier ll was declined because " ... offer not accepted by borrower/request withdrawn ... '' This is not true. It also states we did not make trial payments which is not true! They are now asking for money ( {$61000.00} ) that according to modification agreement was rolled back into loan.

07/20/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • TN
  • 378XX
Web Servicemember
On XX/XX/XXXX you showed with action in a court of law that no international, federal, and state laws governs you with action in court and the laws are there just to serve your corporation or other corporations like yours so thank you. And you can tell me why this notary law from virginia doesn't matter ever? Section 47.1-15 : Prohibitions A notary shall not : 1. Notarize a document if the signer is not in the presence of the notary at the time of notarization, unless ( i ) in the case of an electronic notarization, satisfactory evidence of the identity of the signer is established in accordance with 47.1-2 or ( ii ) otherwise authorized by law to do so. 2. Use the official notary title or seal to endorse, promote, denounce, or oppose any product, service, contest, candidate, or other offering. 3. Notarize a signature on a document without notarial certificate wording on the same page as the signature unless the notarial certificate includes the name of each person whose signature is being notarized. 4. Affix an official signature or seal on a notarial certificate that is incomplete. A notary shall not perform any official act with the intent to deceive or defraud. A nonattorney notary shall not assist another person in drafting, completing, selecting, or understanding a document or transaction requiring a notarial act. This section does not preclude a notary who is duly qualified, trained, or experienced in a particular industry or professional field from selecting, drafting, completing, or advising on a document or certificate related to a matter within that industry or field or prevent a notary from adding a notarial certificate or electronic notarial certificate to a paper or electronic document at the direction of a principal or lawful authority. A notary may decline to notarize a document. Any document notarized prior to XX/XX/XXXX, which does not have the notarial certificate wording on the same page as the signature, but otherwise appears on its face to be properly notarized, shall be deemed validly notarized.
11/04/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • NY
  • 106XX
Web
XXXX sold my loan to Nationstar while I was in a modification. After 5 years, as per mod agreements, interest rate was to go from3 % to 4 % for a year, then 4.5 % until term. The payments at 4 % would be too much for me because of lost income and other events. XX/XX/XXXX I applied for another modification with Nationstar. It was approved, but I would n't know the terms until finished with the trial payments. Every month or so I will be assigned a new " loan specialist '' to help with my issues, but to date, never once spoke to the person assigned to me. every phone call I made meant I had to start over and every person I spoke with offered a different version. I was told by Nationstar staff not to worry about XX/XX/XXXX payment of {$5200.00}, to start XX/XX/XXXX with the trial payment of {$3600.00}. I paid on time all the 3 trial payments. Before that, I had never been late. XX/XX/XXXX, I was reported delinquent to the credit bureaux. My credit score went from XXXX to XXXX. I contacted Nationstar. They retracted it but never sent me documentation. Some of their staff told me they did n't report me. But again they reported me XX/XX/XXXX. My 2nd issue, I have n't been able to sign the mod agreement because they added my husband 's name to the loan. We are not legally divorced, but his name has never been on the mortgage and I am unable to locate him. I 've always held the mortgage alone and prior mod with XXXX had not been an issue. His name is on the deed. I was told by Nationstar it has to do with regulations from the town I reside in ( XXXX XXXX XXXX , NY ) I went to the town and was told that is not so. Any insight on this issue? All alone the 've been dealing with me and me alone. My credit score now is so low that I can ' even think of refinancing, because I do n't think Nationstar deserves my business. Also, the new terms of the loan is for 40 years when I only had 10 years left. I am XXXX now. I ca n't get them to write that there will be no pre payment penalty. I feel so lost now. Please help and advise. Thanks XXXX
11/05/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • WA
  • 98908
Web Older American
I have a XXXX mortgage, serviced by Nationstar. For the past year I have had the property listed with a realtor, to sell as a Short Sale which was approved by XXXX. My realtor has a prospective buyer but we are running into extreme difficulty. A valuation was placed on the property, by Nationstar I believe, that is high for what the property has to offer, and the condition that it is in. I have submitted pictures, repair quotes, and a CMA to document the high valuation, but Nationstar is telling us that they wo n't review it. XXXX has given Nationstar free reign to do what they want, so consequently they are not reviewing pertinent documents and informing XXXX. Nationstar is trying to force me into a foreclosure even though there is an offer on the table that is very reasonable, XXXX that brings 94 % of the CMA value to the investor. And if we factor in the repair quotes of nearly {$10000.00}, the current offer brings 98 % of the CMA value! We are finding it difficult to comprehend that the investor would turn down such an offer if they were fully aware of it, which they wo n't be if Nationstar does n't review the documentation we are submitting and shares it with them! My realtor has been going back and forth with Nationstar and XXXX trying to find someone to give a serious look at the documentation that I have pulled together to refute Nationstar 's valuation, but is getting nowhere. They feel that working through XXXX does n't get them to someone who will actually take a real look at the case. THERE IS A FORECLOSURE SALE SET FOR XXXX XXXX, 8 DAYS AWAY. Both my realtor and I continue to try make headway, but Nationstar refuses to bring this to the attention of someone who will take a serious look at the documentation that shows their valuation is high. And XXXX agents are n't getting either of us to someone who has the authority to get involved and take a serious look at the valuation. I do n't think they are aware that Nationstar is pushing this property to foreclosure when there is such a good offer on the table.
06/25/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • NJ
  • 088XX
Web
In XX/XX/XXXX and XX/XX/XXXX i fell behind in payments do to lose of employment and tried to workout a way to pay it back and was informed there was nothing available and they started foreclosure. I contacted an attorney and after months the mortgage company informed me that they would not talk to the attorney and my only choice was to accept a modified loan under there terms which was {$600.00} more than what i was paying or foreclose. With no other choice for my family i had to except the new payment. After a while i started having trouble paying the the huge payment i fell behind again. I contacted the mortgage company and asked how much i needed to get the account up to date and was given an amount. I got the money together and contacted the mortgage company to pay and now the amount was more. When i had that amount together and contacted them now the amount changed again, this went on for months until i contacted an attorney to help me lock in an amount to make the account up to date. I set up bill pay from my bank account to pay the mortgage directly every month so ther wouldnt be any issues. After making the next XXXX payments without any issues directly from my bank bill pay i noticed a week after my last payment the mortgage company sent the money back to my bank account. I contacted the mortgage company to find out why they sent the money back after they had it for a week and was informed that im no longer allowed to have my bank send them the money i have to get a certified check from the bank and have it mailed to them. Now my payment is late and there is fees applied to my account. When i asked why they had the money for a week they could not give me an answer and when i asked them why i wasnt informed about not being allowed to pay through my bank they still could n't give me an answer. I feel that the mortgage company is continuing to make it harder and harder to pay so they can foreclose on my house and as long as they continue to affect my credit score I can not refinance with another mortgage company.
09/07/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • IN
  • 470XX
Web Servicemember
I am missing the following payments regarding my VA mortgage loan as well attaching screenshot regarding XXXX once again has inaccurate information that my property has recently been in a natural disaster within the past week. I have again contacted FEMA and my homeowner 's insurance company in which they stated should not have been submitted because this is false information. They are now as well both involved since this continues showing up by the person behind the computer screen at your company intentionally adding this after each CFPB complaint that I file. The following months are missing on my credit report in which I have the signed and cash checks by your company : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. XX/XX/XXXX. I was told via tape conversations you may want to pull through your company that after forbearance. All payments would be submitted that are missing for the year XX/XX/XXXX. You now tell me that if you submit the payments you will mark them as late however I was not told they will be marked as late since XXXX XXXX misguided me at the beginning of this entire process. How am I to do as XXXX XXXX stated refinance my home when my personal bank XXXX XXXX needs to show that my credit report matches the payment history you submitted to me via email late last week there are missing payments 13 as of today with the credit bureaus. On one bureau report there are payments that were being reported during the forbearance. Yet on another Bureau report there are not. Regardless natural disaster is a false report an allegation that needs to be removed immediately off of XXXX and any other Bureau at the person behind the computer screen submitted the report. I also need missing payments reported and I'm not talkin late payments because I have been miss guided through this entire process while your representative XXXX XXXX almost 18 months ago. It was your company that was an admittance that XXXX XXXX misguided me and remove me from forbearance I'm making my last payment and removing forbearance from the loan.
08/22/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NH
  • 030XX
Web
Escrow account balance incorrect - '' Incorrect transfer occurred / Incorrect accounting NOT CORRECTED '' Timeline Record of Escrow Account based on Statements Received : XX/XX/2018 -Statement dated XX/XX/2018 Escrow account balance of {$4800.00} 1. XX/XX/2018 -Made monthly payment of {$1800.00} ( {$600.00} Escrow ) 2. XX/XX/2018 -Received Statement dated 7/3/2018 indicating : - Two town tax disbursements XX/XX/XXXX & XX/XX/XXXX - XX/XX/2018 -Disbursement-Town Tax of {$3000.00} - XX/XX/2018 -Disbursement-Town Tax of {$3000.00} - XX/XX/2018 Payment of {$1800.00} ( {$600.00} Escrow ) - Statement escrow balance shortage of - {$630.00} 3. XX/XX/2018 -Spent 1 hour on phone with " Mr. Cooper '' to discuss the mishandling of escrow funds by based on the double town tax disbursement and explained why the escrow balance should not be short - {$630.00}. Was told I'd receive a call back in three days after escrow account analysis was performed 4. XX/XX/2018 -No call received from " Mr. Cooper '' 5. XX/XX/2018 -Reviewed account online to observe escrow account balance of {$1400.00} and made monthly payment of {$1800.00} ( {$600.00} Escrow ) 6. XX/XX/2018 -Received Statement dated XX/XX/2018 indicating : - XX/XX/2018 - Insurance Disbursement of {$780.00} - XX/XX/2018 - Payment of {$1800.00} ( {$600.00} Escrow ) - Statement escrow balance shortage of XXXX 7. XX/XX/2018 - Calculated escrow account balance based on information provided : - Statement dated XX/XX/2018 Escrow account balance of {$4800.00} - XX/XX/2018 -Made payment of {$1800.00} ( {$600.00} Escrow ) - XX/XX/2018 -Disbursement-Town Tax of {$3000.00} - XX/XX/2018 - Insurance Disbursement of {$780.00} - XX/XX/2018 - Payment of {$1800.00} ( {$600.00} Escrow ) - Calculated escrow account balance of {$2200.00} based on above information, not a shortage of XXXX which is what appears on statement dated XX/XX/2018 8. XX/XX/2018- File complaint with Consumer Financial Protection Bureau to obtain full record of mortgage escrow account and cease mishandling of escrow account funds
12/09/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 92021
Web
Nationstar XXXX XXXX XXXX, XXXX XXXX CA XXXX XXXXShort sale was started XXXX/XXXX/2015 with Nationstar. We were informed that this was going to be run through Nationstar 's " XXXX '' program. The bidding started on XXXX/XXXX/15 and ended on XXXX/XXXX/15. On XXXX/XXXX/2015 we were informed that the highest bidder walked and Nationstar was going to go to the 2nd highest bidder. On XXXX/XXXX/2015 we were informed that the back-up bidders ( Nationstar 's pool of shill buyers ) also declined to move forward with the purchase of this property. The negotiator stated that they would continue with foreclosure until they get a reasonable offer that we can proceed with. They stated that since they could not procure a buyer through their auction process, they would be cancelling the file and asked us to remarket the property to find a buyer giving us the guidelines the investor wanted for an approval. The negotiator went on to state that if we could find a byer to meet those approval conditions they would be able to approve the buyer and close the short sale. We remarketed the property and found a buyer that was willing to meet the requested sales price, and now Nationstar is refusing to work with this buyer. They are stating it is required to go through their ( ALREADY FAILED ) auction process yet again. NATIONSTAR OWNS XXXX. I know for a fact that Nationstar/XXXX work with a special pool of buyers, whom they even claim to represent as their 'agent '. TWO ISSUES with this ... .. 1- Nationstar/XXXX are not licensed to represent buyers/sellers in this state. 2-'Representing a buyer ' goes directly against the idea of a public fair-market auction. In addition, Nationstar 's own shill buyers DO NOT HAVE TO PAY THE 5 % PREMIUM that the 'public ' is required to pay. IS NATIONSTAR DEFRAUDING THE INVESTOR BY FORCING THE PROPERTY TO BE OFFERED TO THEIR SELECT POOL OF SHILL BUYERS???? It is obvious the auctions are fixed ... .... Yet another way for Nationstar to defraud their investors, the community, and their own clients.
06/04/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 77498
Web
I always make my payment online through my banks bill pay to my mortgage company Nationstar. On XXXX XXXX my bank XXXX XXXX sent a payment to Nationstar and it was rejected I did not know that. I received email form Nationstar that I was late and I called Nationstar to let them know my payment has already been sent to them my usual way by my bank and I see the debit in my account. I got XXXX XXXX on the phone XXXX way to confirm the payment. The customer service lady told me I should wait since it takes a couple of days for the payment to post. Yesterday XXXX XXXX, I noticed the credit in my account called XXXX XXXX and was told Nation Star has rejected the payment again XXXX times that was the reason for the credit and we went through verifying that my Nationstar account to be credited was correct. I called Nationstar and this time when I explained what XXXX XXXX said that Nationstar had rejected the payment twice, Nationstar proceeded to say the reason for the reject was because it has to be certified funds. I asked how certified does the funds has to be, cashiers check XXXX XXXX etc because I could not even make a payment on Nationstar website my account was blocked. I asked why was this not communicated to me earlier so I could have taken care of this sooner than now. I was told they send me mail. I said to them ever since my account was transferred to Nationstar all communications from us has been electronic why did they not send me such an important document the same way but chose to send it by paper mail. Bottom line is I have gone to XXXX XXXX today to make the payment I just do n't think I should be reported to the Bureaus as late when I made the effort to make a payment. If they had told me the XXXX time when I called that my payment was not going to be accepted that way because of the block on the account I could have taken care of the payment before it became late. I can not even refinance with Nationstar because of the late payment. If its XXXX intention for us to lose our home its not going to happen.
03/03/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • UT
  • 840XX
Web
I have a mortgage loan serviced by Nationstar Mortgage # XXXX. My XX/XX/XXXX Principal payment they totally screwed up. I submitted a handwritten and signed instructions to apply to principal only. They disregarded and applied to the XX/XX/XXXX payment of interest. I obtained a payoff from Nationastar and sent good funds in the form of a cashiers check drawn on XXXX XXXX XXXX in XX/XX/XXXX and mailed it to their payoff address on the demand with extra days interest. On XXXX XXXX, Nationstar cashed my cashier check. They started contacting me about being delinquent on my loan. After talking to them I provided from my credit union a copy of the endorsed and cashed check ... .endorsed by Nationstar Mortgage. They submitted the dispute and on XXXX XXXX they send a letter XXXX saying theyXXXX made no error and that they were unable to locate my XXXX last check. I called on XX/XX/XXXX and talked to one of their service people who said he could clearly see they endorsed the check and cashed it. I am getting calls from Nationstar daily for being delinquent on the account. Obviously now that it is almost two months later and still unresolved from when they cashed my check they will erroneously report my credit profile as being 30 and now 60 days late. This is ridiculous. Within the past couple days I received a notice of a certified letter. My wife drove 30 minutes to the post office and back XXXX cities away to find a certified letter saying I am late on this account. I have had upwards of XXXX mortgage loans and this is by far the most incompetent servicing I have seen in my life. I called today and it is still not resolved. There is no process to expedite resolution which is a major flaw in their system. You should not go to the back of the resolution line and start your 7-30 day process over again. They should be able to email a manager and get it done now. Instead evidently I will continue to be harassed day and night and perhaps by mail on my so called delinquent account that I paid off just short of two months ago.
10/20/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 90808
Web
I have been having problems from the beginning first starting XXXX. I was denied a loan modification time and time again. finally after the Obama enforcement went into affect they started working with me on a loan modification and qualified for reduced principle reduction. Instead they offered me a loan modification that increased my principle and added XXXX dollars to my loan. all the time I was fighting for a loan modification they added all kinds of undocumented latefees, escrows principle and interest payments ect. I was in dispute with them and working on getting a principle reduction, then I was transferred to Nationstar not aware. Nationstar communicated to me both verbally and on their website, that I was still in process for a loan modificatioin review for my principel reduction. several months later they notified me that they updated there system and I was not in review for loan modification correction and now am behind. I spoke to several managers that were going to credit me all late fees and the months my account was in limbo waiting for them to figure it out. but instead they threatened me to bring funds in or get foreclosure. I contacted them recently about my payments, asking about late fees that should n't be there and why is payment history does n't reflect accurately. I asked to make arrangements to send payments as I could but they pushed my loan to foreclosure and added several XXXX dollars in fees over XXXX. and said I know have to pay the entire thing current. I have never been able to have a single point of contact. I have to explain the story over and over each time I call and the person I speak to does not have any resolution. a letter is sent out that says my single point of contact is, but this person never answers or returns calls. they make it impossible to resolve, they are not working with me on keeping my home or making payments. I have informed them I can make lump payments but they will not accept. they keep adding fees and increasing my total due. I can never get to a manager.
06/22/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 94541
Web
In the beginning of this year, I refinanced my house the mortgage agentdid the loan with XXXX XXXX. XXXX XXXX sold the loan toNationstar Mortgage. I received a letter telling me to send my payment toan address and a detachment portion. I am to send the detachment portionwith my payment. Which is what I did, however, I do n't know what theaddress was that I sent the payment to. But I sent them the payment onXX/XX/2015. For the next few weeks my check was n't cleared. I'mthinking the check was lost. In about the middle to the end of the month, I received a statement from Nationstar Mortgage informing me I owe themfor two months. No problem, I put a stop payment upon the check onXX/XX/2015. Then I paid them {$2300.00}, which paid them for XXXX paymentsof {$1100.00}, and provided {$32.00} left over to put upon my principal. Theyreceived that payment on XXXX/XXXX/15. Later XX/XX/XXXX, I receivedanother statement dated XXXX/XXXX/15, this statement informed me that the nextstatement was due on XXXX XXXX 2015, NOTE XXXX XXXX, 2015, NOT XX/XX/XXXX BUTXX/XX/2015. What am I supposed to think? I 'm thinking there is no Aprilpayment, I thought that until XXXX XXXX, 2015, when I received a call fromNationstar about where is my XX/XX/XXXX payment. I then sent them twopayments covering XX/XX/XXXX and XX/XX/XXXX. As per their policy, I sent them a copyof the confusing XX/XX/XXXX statement with the XX/XX/XXXX due date. I informed themthat it was their fault not mine and I expect NO PENALTIES. Guess what? I did receive penalties over {$100.00} in late fees, I have triedcustomer service if you can call it that. I received long wait only to be hungup on, the waits were about fifteen minutes to get someone, then I wouldbe transferred to someone else, with no one picking up. My desireresolution would be to at the minimum get rid of the penalties and XXXX, have Nationstar sell my paper to another company like XXXX, XXXX XXXX XXXX, XXXX XXXX, they would be fine. I really do n't want to deal withNationstar anymoreNationstar informing me
04/27/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 934XX
Web Older American
I was rated by the XXXX in 2008 to be XXXX with service connected problems received from service in XXXX. I had to shut down my construction business of 35 years due to medical problems. Right about then the economy went bad. Wife and I lost all of our savings and almost out home. Had a mortgage with XXXX and it was sold to nationstar mortgage. We thought B of A was bad until trying to get a loan modification from nationstar! These people should be in prison- what XXXX We went through all the making homes affordable deal, and they set us up with XXXX XXXX Counseling Service. After submitting all the modification papers to XXXX they sent a letter to nationstar recommending a modification! They along with us sent all the papers to nationstar- which they lost after months of waiting. We sent more updated copies to Springboard and nationstar and after months of waiting they lost them again. We submitted more and more copies over the period of 2 years only to be asked to send more. These people are the most incompetent crooks I have ever dealt with. They kept giving us a new so called- " dedicated loan specialist '' every few months. You could leave messages to these jerks forever and never hear back. I was told 2 times by nationstar people that all papers were complete, and they would have a decision for us soon. Only to be asked for more papers again. My story with them could go on for hours, but must stop. We finally gave up, and filed a complaint with my local congressperson. It helped a bit, but then once again the request for the same submitted paperwork. We have completely given up all hope of dealing with them. They know I am XXXX, and that we are struggling. That 's why they will continue to torture you until they know you will give up. What is our once great XXXX coming to when a company like nationstar ( I refuse to capitalize their name ) can treat people like this, and get away with it. The very people you they make a living off of- so they can pay their greedy CEO millions of dollars a year in bonuses.
05/12/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • VA
  • 22312
Web
1. I refinanced my old loan issued by Nationstar with a new loan from XXXX XXXX NA. The settlement of refinancing was done on XXXX XXXX, 2015 with a settlement company named XXXX XXXX XXXX XXXX ( " XXXX '' ). 2. The new loan was issued by XXXX XXXX on XXXX XXXX, 2015 ( see Exhibit1 ). 3. On XXXX XXXX, 2015, XXXX XXXX ( apparently using XXXX XXXX XXXX ' account ) wire transferred {$240000.00} through the XXXX XXXX ( which is XXXX ) to XXXX XXXX XXXX ( which is Nationstar 's bank ) as instructed in the payoff quotation issued by Nationstar on XXXX XXXX, 2015 ( see Exhibit 2 ). 4. On XXXX XXXX, 2015, XXXX XXXX received a request for information from XXXX XXXX demanding information about me ( date of birth, place of birth, and so forth ) ( see Exhibit 2 ). On the same date, XXXX XXXX sent the requested information about me to XXXX XXXX Bank by email ( see Exhibit 2 and for the attachment to the email, see Exhibit 3 ). 5. On XXXX XXXX, 2015, XXXX XXXX XXXX released the funds to Nationstar ( see Exhibit XXXX ). And on the same date, XXXX XXXX demanded Nationstar to pay off the old loan as of XXXX XXXX, 2015 since it was the date on which Nationstar 's bank received the payoff amount ( see Exhibit2 ). 6. On XXXX XXXX, 2015, Nationstar told me that the wired fund was short of {$170.00} to pay off the old loan, and the loan was still pending and would keep accruing interest of {$39.00} a day ( see Exhibit 4 ). Nationstar explained to me that it did not apply the funds to pay off the old loan because the old pay-off quote was valid only until XXXX XXXX, 2015 ( see the Payoff Quote in Exhibit 2 ). 7. On XXXX XXXX, 2015, Nationstar called me again and demanded additional interest amount of {$470.00} to pay off the old loan ( see Exhibit XXXX ). XXXX XXXX wire transferred the shortage amount to Nationstar 's bank ( XXXX XXXX XXXX ) ( see Exhibit 7 ) on the condition that I reimburse XXXX XXXX 's additional cost ( see Exhibit 6 ). On the same date, I sent out a check of {$470.00} to XXXX XXXX ( see Exhibit 8 ).
12/03/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 91748
Web
A modification package was sent to nationstar via email on XX/XX/XXXX ( please see attachment ) Nationstar employee XXXX XXXX in Arizona stated that they need 37 days to review the file therefore they were refusing to open and review and start the modification process. We requested a supervisor and XXXX XXXX also stated that the file can not be reviewed as it is less than 37 days before the sale date. The sale date is set for XX/XX/2015.It is very apparent the Nationstar is refusing to review the file and is making excuses to avoid a proper review. In California as long as there is 7 days before the sale date the file can be reviewed as long as all documents are in. Nationstar is failing to abide by California guidelines and it is very obvious they would rather foreclosure on this home rather than attempt to offer any type of assistance to avoid foreclosure. It also appears that the issues the XXXX family has encountered with this company are due to discrimination based on race, ethnicity, language, and national origin. Please also referred to HAMP Handbook XXXX Chapter V Protections Against Unnecessary Foreclosure states the following:XXXX Suspension of Referral to Foreclosure-A servicer may not refer any loan to foreclosure or conduct a scheduled foreclosure sale ( except as provided under Section XXXX ) unless and until the servicer has resolved the Escalated Case in accordance with Section XXXX. XXXX Suspension of Scheduled Foreclosure Sale-When a servicer receives an Escalated Case from a Requestor after a foreclosure sale date has been scheduled and the Escalated Case is received no later than midnight of the seventh business day prior to the foreclosure sale date ( Deadline ), the servicer must suspend the sale as necessary to resolve the Escalated Case. At this time the XXXX family is requesting the sale date of XXXX be postponed so their file be reviewed without any discrimination. They will assert their legal right and name Nationstar as well as the foreclosing trustee as defendants in civil court.
05/12/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • MD
  • 21044
Web Older American
I refinanced my mortgage with Nationstar Mortgage. The closing date was XXXX XXXX, 2015 and disbursements were made on XXXX XXXX. Nationstar had authorization to access my checking account for the monthly mortgage payment. As I said, the account was paid off on XXXX XXXX but Nationstar accessed my checking account on XXXX XXXX and withdrew payment in the amount of {$2600.00}. I immediately called them to get the problem corrected and spoke to a supervisor who acknowledged the error and told me that the transaction would be reversed electronically within XXXX hours. The next day since reimbursement had not occurred I called back and was informed that the re-financed account had been closed and that reimbursement would be made by check sent by express mail. That payment arrived today but the amount reimbursed was for {$2200.00}. The bank had retained {$400.00}. When I called for an explanation they tried to " explain '' that according to their records that amount was still owed and so it was retained. I asked the supervisor, XXXX XXXX, if she was claiming that the settlement sheet ( XXXX ) which showed complete disbursement was incorrect. She said the settlement sheet was correct. I noted that the amount outstanding on the loan as of XXXX XXXX was {$370000.00} and that the payoff amount, which she acknowledged was correct, was {$380000.00} and that payment was made as scheduled on the settlement on XXXX XXXX. I also asked if Nationstar had not improperly billed my checking account for payment against a closed account whether I would have been billed for the {$400.00}. She stated that I would NOT have been billed but still insists that the bank had properly retained the {$400.00}. I then called the Settlement Agent, XXXX XXXX XXXX XXXX XXXX, which verified that disbursement had been made as stated in the settlement and that all accounts were deemed accurate. He also noted that I had received a reimbursement at settlement of {$1100.00}. No one can undertsand what the retained funds claimed by Nationstar are for.
09/07/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • IN
  • 470XX
Web Servicemember
I am missing the following payments regarding my VA mortgage loan as well attaching screenshot regarding XXXX once again has inaccurate information that my property has recently been in a natural disaster within the past week. I have again contacted FEMA and my homeowner 's insurance company in which they stated should not have been submitted because this is false information. They are now as well both involved since this continues showing up by the person behind the computer screen at your company intentionally adding this after each CFPB complaint that I file. The following months are missing on my credit report in which I have the signed and cash checks by your company : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. XX/XX/XXXX. I was told via tape conversations you may want to pull through your company that after forbearance. All payments would be submitted that are missing for the year XXXX. You now tell me that if you submit the payments you will mark them as late however I was not told they will be marked as late since XXXX XXXX misguided me at the beginning of this entire process. How am I to do as Mr XXXX stated refinance my home when my personal bank XXXX XXXX needs to show that my credit report matches the payment history you submitted to me via email late last week there are missing payments 13 as of today with the credit bureaus. On one bureau report there are payments that were being reported during the forbearance. Yet on another Bureau report there are not. Regardless natural disaster is a false report an allegation that needs to be removed immediately off of XXXX and any other Bureau at the person behind the computer screen submitted the report. I also need missing payments reported and I'm not talkin late payments because I have been miss guided through this entire process while your representative Mr. XXXX almost 18 months ago. It was your company that was an admittance that Mr. XXXX misguided me and remove me from forbearance I'm making my last payment and removing forbearance from the loan.
06/23/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NV
  • 89509
Web Older American, Servicemember
Nationstar Mortgage has refused to take my mortgage payments for several months and now they claim I am in foreclosure due to non payment but THEY have refused to take the payments. I have been making payments every month on time for several years and now suddenly they just refuse to accept my payments and started the foreclosure process. This is an investment property and they also have taken another investment property by means of dishonest tactics, claiming that the home was abandoned ; they twice sent a servicing company to break into the home and changed the locks and winterized it and caused damage to my home even though I was current with my mortgage payments. The second time the servicing company caused a lot more damage, I was in the process of doing some upgrades to the home and had installed a new water heater, stove, did remodeling and renovations but the servicing company pressurized the water line to the point that it ruptured the main water line and flooded the home and damaged the seals on the water heater. I had run out of funds to repair the damage that they caused so I decided to not continue making any payments due to their persistence on taking the home away from me. At the time I had a prospective tenant that wanted to move into the home but I did n't have the funds to continue fixing the damages caused by their servicing company so I decided to put the house up for sale but could not find any buyers due to the damage caused by NationStar 's servicing company. My other investment home located in XXXX, NV has quite a bit of equity and this is the home they refuse to take my payments and they want an outrageous amount of money to take it out of foreclosure due to their fraudulent tactics and refusal to accept my payments. They need to be investigated and taken out of business, both homes originated with XXXX XXXX XXXX loans and XXXX sold the loans to NationStar. They have been nothing but negligent in working with me. It is to their advantage to foreclose as they will gain financially.
08/31/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information is missing that should be on the report
  • IN
  • 470XX
Web Servicemember
13 payments still have not been reported to the credit bureaus. I have received a copy of my payment history from your company via mail today. I will continue filing complaints until all payments are properly reported to all credit bureaus. You stated starting in XX/XX/2018 all payments would be reported after my forbearance period, refer back to taped phone calls with your company. As of today, they are still not being reported. This issue will not be resolved until my payments are all properly reported with the credit bureaus. Per your representative, XXXX XXXX he suggested I find another bank to refinance my loan, I have yet to do so since Fifth Third Bank, XXXX XXXX and XXXX Bank Loan Originators stated, " XXXX Nationstar Mr. Cooper needs to report all payments with the credit bureaus. This can easily be resolved by the company submitting a report showing all payments that are missing as now being reported, " Paid. '' Your company is once again, holding me back from now refinancing and then selling my home. When will this end? Lawsuit?? Media? You tell me as one of many consumers I am finding out that have gone through this same issue, XXXX Nationstar Mr. Cooper not reporting payments with their mortgage loan to the credit bureaus. Your representative XXXX XXXX did not return calls nor emails all of the time, especially when he stated he would contact me back. Instead CFPB would send me an alert stating you submitted a response to my complaint. I have contacted your company again this week, this morning to address the missing payments. When is this going to be so easily resolved? This is a HUGE issue, problem that continues ... I thought your company Motto was to help and support all veterans. I have other coworkers that are having the same issue with XXXX, not reporting all payments with regards to their mortgage loan. Seems I am not the first. I never had problems with car loans nor bank accounts with XXXX, seems only the mortgage sector of your company has the issues. Sincerely, XXXX XXXX
09/21/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • GA
  • 301XX
Web
My mortgage was sold to Nation Star by XXXX Mortgage. I was in the process of paying my mortgage off as the sale of my loan took place. The payoff was received by Nation Star on XXXX XXXX. Since then I have been trying to finalize the paperwork with Nation Star. According to Nation Star my name is not correct in their system. My husband 's is. I have been told twice that I need to fax a copy of my Social Security card to them in order for them to correct my name. I have declined to fax my Social Security card to them. I have been advised by a consumer agency not to do that, but I am willing to send my Driver 's License, the copy of the Deed from the Courthouse, bills, etc to prove the spelling of my name. Today, XXXX XXXX, 2016, I asked them to look at the records that they have, including the Security Deed, to see if my name was correct on the paperwork associated with the loan, and use that as verification of the correct spelling. While on the phone with Nation Star representative today, she told me that is was Nation Star 's policy to hold onto a lien as long as possible, that she did not have a copy of the Security deed and that I would have to send a copy of my Social Security card to have my name corrected. XXXX Mortgage had my loan for several years before selling to Nation Star and I never had a problem with my name being spelled incorrectly. I want the deed to be sent to XXXX XXXX courthouse, with my name spelled correctly so I can be done with this institution once and for all. I am also concerned with the fact that their recordings and statements that they read off states that they are a " debt collector and that the information collected during the recorded phone call will be used to collect a debt. '' I thought XXXX Mortgage sold my loan to another mortgage company, not a debt collection agency. The sheer amount of complaints about Nation Star Mortgage 's less than ethical behavior concerns me and should be an indicator that there are major issues in their business practices. Thank you.
11/17/2017 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Incorrect information on your report
  • Account information incorrect
  • NY
  • 11741
Web
XXXX XXXX, XXXX On XXXX XXXX, XXXX, I received a response from NationStar Mortgage XXXX XXXX XXXX # XXXX. After further review with XXXX XXXX, we were advised that the account was settled in full on XXXX XXXX, XXXX, and that the credit report will be updated in XXXX XXXX. Upon information and belief, this meant the account would reflect account settled in full. The account today XXXX/XXXX/XXXX reads settled in full for less than the total balance. This is the second time I was advised the account would report to the credit bureau as settled in full. The first time was on XXXX/XXXX/XXXX XXXX XXXX writes These payments will be posted to your account and will be accepted on the above balance as settled in full, with no future liability to you once completed. '' See enclosed document. The words used XXXX XXXX in their documents difficult for some consumers like me to understand. For example, the word settled for me mean the account is to be settled in full. with no future liability to you once completed said that paying a settlement amount would have no adverse effect on ones credit history. I was misled to believe having a settlement would have no adverse effect on my credit. It is important to note from XXXX/XXXX/XXXX to XXXX/XXXX/XXXX I made payments every month. The simple words settled in full and the words added to the end of the sentence for less than the full balance '' to be a ray of sunshine for most consumers. Most consumers this would be followed by a conversation with XXXX what those words meant and allow for the consumer to make an informed decision as to how to proceed most welcoming. XXXX written words need to be explicit. The words " for less than the full balance in all necessary documents. The cost to the consumer for XXXX XXXX not to be forthcoming to be a seven-year- thunderstorm over the consumers head painfully. I would like XXXX XXXX Nationstar Mr. Cooper to update my credit as agreed on XXXX XXXX, XXXX, letter to say the account was settled in full. Kindest Regards,
11/19/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Credit decision / Underwriting
  • MD
  • 20746
Web
Nationstar Mortgage has not been posting and keeps correct recordkeeping of my monthly payments. As early this year ( XX/XX/XXXX ) I faxed proof of XXXX payments that had not posted of cancelled checks that was cashed by Nationstar that was not posted or counted for on my account. They still have not corrected the issue as of yet. My bankruptcy attorney ( XXXX XXXX ) has also contacted them to help clear this issue. They have added money into the escrow, which did not need to be added. I have been in the process to sell my house all year. I keep getting final payoffs with additional things applied and several different explanations from their employees about the final payoff. I had filed bankruptcy chapter XXXX in XX/XX/XXXX which my house was not included in the case. I am getting explanations from Nationstar that the trustees has a hand in this. Also my attorney tried to apply for a short sale on the property. They kept saying they did not get documents, in which the short sale was done through the equator system by my attorney. Nationstar did not inform us that were denied until I called them. My attorney has clarified it does not have anything do with me filing bankruptcy and it does not show in the XXXX system that the house is included in my bankruptcy I am very frustrated because I stop mailing in checks and have been calling in my payments bi-weekly with adding an additional {$19.00} to make sure the payments are posted. Nationstar does not keep accurate records of mortgage payments being made and do not follow-up conversations to help you out. The same person does not resolve or help you with your issue. They had disconnected me several times to come back to the phone and help you out. Very bad customer service helps when trying to expedite and resolve an issue. All I need is to get a correct and reliable payoff statement so I can sell my house. Please help me I am stressed and tired of calling and explaining this same issue for months. They full of not telling the truth about your account.
07/06/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • NC
  • 27520
Web
I recently filed a complaint against Nationstar on XXXX/XXXX/15 due to not being able to reach anyone in their customer service department or the department that handles loan remodifications after submitting my documents as requested. I have made over 20 calls to this company and have not had one call returned to me in reference to the status of my loan remodification. The one call I received last week was in reference to the first complaint that I filed and the lady told me the person handling my modification would be calling me and she never did. In addition, they claimed I did n't not submit a signed copy of page XXXX of my tax return which I did and it is included in the initial complaint. Had the lady not called me back in reference to this CFPB complaint I would not have known that alleged additional documentation was needed since no one is calling me or giving me a status of my account because they are not answering their phones. After I put in my ssn # and my zip code the phone rings or it sounds like it is being transferred and the line goes silent. No one picks up. How is this legal? I do believe this company is trying to have me default on my mortgage so they can steal my house. I am trying everything I can but I can not drive from NC to wherever they are to get customer service. I am going to file complaints with every federal bureau I know because right now I think nationstar is a scam. This is all a rouse to dupe people out of me out of my home even when I am trying everything I can to save it. Someone named XXXX XXXX is supposed to be handling my loan. She was also supposed to call. Again, I called XXXX and XXXX the past Friday and today about 10 times and ca n't get someone on the phone. They are supposed to be open from XXXX CT. Please help!!! I am going to contact every federal bureau I know to expose this company for what they are. Again, I have called every number for the last 3 weeks and not once was able to reach a representative. I have made over 20 calls. This is ridiculous!
04/27/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • AZ
  • 85202
Web Older American
We were foreclosed on by NationStar Mortgage last XX/XX/XXXX. We were denied our due process rights by them. We were in a loan modification process with them when I was told that we had been denied. NationStar told us not to make any payments during this time frame as it would only XXXX up the process and would take more time to complete. I called Take XXXX XXXX, a credit counseling company, that I had been working with and asked, " What do we do now? '' They said not to worry, the state of Arizona has a program for this scenario where they make up the past due amount and the loan resumes as if nothing had happened. We just needed something in writing from NationStar stating we had been denied. I continued to call them every week to check the status of our property and the notification of the denial and to see if a sale date had been set yet. I kept getting told that things were " On hold. '' In XX/XX/XXXX a woman came to our front door and said she was the new owner of our house. This came out of the blue with no notification at all. If we had received something in writing this would have all been averted. We never received a thing in writing from them. We were evicted!!! I am realtor and just found out about your agency in a continuing education class this past week. Please help us, ASAP!! We are now in a rental and our landlords are also mortgaged with NationStar, they are in an interest only loan and want to refinance it at current interest rates but are being denied that option. Our landlords have told us they need to have something setup by the end of XXXX to allow us to stay here. I was recently hospitalized for XXXX, XXXX and a XXXX. I was involved in a XXXX car crash on the freeway shortly thereafter and have been under the care of a XXXX for XXXX and XXXX. Any move in the future would simply kill both of us. I am XXXX and my wife is XXXX. We had owned the property in XXXX for 20 years. It was always kept in pristine condition and that is same way we are taking care of this home now.
12/22/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • NY
  • 11003
Web
I SUBMIT MY MODIFICATION PACKAGE TO MY LENDER NATIONSTAR MORTGAGE, THE FILE WENT TO THE UNDERWRITING DEPARTMENT AND THE FILE WAS DENIED PER MY ASSIGNED REPRESENTATIVE. I ASKED HER WHY AND WAS INFORMED IT WAS DUE TO MY INCOME, SO I ASKED WHAT NUMBERS WERE USED AND SHE PROCEEDED TO STATE WHAT WAS PROVIDED ON THE APPLICATION WAS THE NUMBER USED. SINCE THAT IS A VERY VAGUE ANSWER AND THE FILE GOES TO UNDERWRITING FOR EXACT INCOME CALCULATIONS THAT ANSWER DID N'T MAKE SENSE THAT THEY WOULD USE THE NUMBER I GIVE AND THEN GO TO UNDERWRITING FOR CALCULATIONS SO I ASKED AGAIN AND AS SHE SIGHED FOR ME ASKING HER TO DO HER JOB SHE STATED THAT THE INCOME USED WAS {$9800.00} GROSS AND {$1900.00} NET WHICH BROUGHT MY RATIO TO 145 %. I ASKED MY ASSIGNED REPRESENTATIVE HOW DOES THAT MAKES ANY SENSE THAT THEY CALCULATE MY INCOME AT ALMOST 10K AND NET UNDER 2K AND IF SHE IS MY DEDICATED REPRESENTATIVE IS IT NOT HER JOB TO HELP WITH THE FILE AND SHE STATED HER JOB IS TO READ THE NOTES, NOT TO CALCULATE INCOME OR ANYTHING TOO INVOLVED. JUST AMAZING!! MY REPRESENTATIVE STATED THAT SHE WOULD EMAIL THE UNDERWRITING DEPARTMENT AND NO PROMISES. AS YOU CAN SEE SHE WAS VERY HELPFUL. I CALLED BACK TO THE LENDER AND THEY STATED THAT THE FILE WAS STILL DECLINED HOWEVER THEY DID HAVE A NEW INCOME THAT WAS USED, {$9800.00} GROSS AND {$3900.00}, STILL WRONG BUT AT LEAST THE UNDERWRITING DEPARTMENT GAVE IT A GOOD TRY. I FIGURED I WILL SHOW HOW TO CALCULATE THE INCOME SO WE CAN ALL BE ON THE SAME PAGE. PAY STUB USED XX/XX/2016 {$97000.00} YTD GROSS XXXX PAY PERIODS {$97000.00} DIVIDED BY XXXX = {$4400.00} {$4400.00} MULTIPLIED BY XXXX PAY PERIODS = {$110000.00} ( YEARLY AVERAGE ) {$110000.00} DIVIDED BY XXXX MONTHS = {$9600.00} BACKEND RATIO IS AT 43.11 % {$43000.00} YTD NET XXXX PAY PERIODS {$43000.00} DIVIDED BY XXXX = {$1900.00} {$1900.00} MULTIPLIED BY XXXX PAY PERIODS = {$51000.00} ( YEARLY AVERAGE ) {$51000.00} DIVIDED BY XXXX MONTHS = {$4200.00} I JUST NEED MY INFORMATION TO BE LOOKED AT CORRECTLY SO I CAN SAVE MY HOME.
07/17/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • GA
  • 304XX
Web Servicemember
Ok heres my problem with Nationstar Mortgage/ : Mr copper. I I purchased a house on XX/XX/XXXX. I got a divorce about 11 months after the fact and doing that gave my wife or ex-wife rights to the house. Now here it is XX/XX/XXXXwhich is 12 years later these companies Mr. Cooper/XXXX mortgage are still posting a negative balance And falsely showing that Im been making a payment 120 days ago because thats what reason my card for 120 days late. This is the question I have is it legal for a company to sell the house twice and still charge the guy that bought the house or XX/XX/XXXX which is 12 years ago in the back penalties or whatever theres any need to do whatever no I dont think so when you sell the house I thought it was him free of all liens indeed and whatever else. So my question is this, if Mr Copper can do whatever he wants, we may as well just go ahead and just throw the Civilian right away that I served in the XXXX XXXX for XXXX XXXX to defend, Im sorry but these big companys in our country get off to easy with no legal action taken against them for the Unconstitutional and illegal actions that they decide they want to do.My name is XXXX XXXX XXXX my phone number is XXXX please call me and get the rest of the story I have all documentation and representation I need to go to court if you want no I want just going to go down I want to sue them I want him to fix my credit for the past 10 years of mess it up and be punished for it, if nothing else make them give me the XXXX XXXX for the E legal documentation this representing on my credit report as of today 120 days late is 12 years old whats up. Bottom line is this I dont give a care about the money or whatever discount you need to go down just because of doing wrong and I was sick of it. And heres the kick in the XXXX I cant use my VA loan because these punks have got me two points off of the qualifying close score to qualify for it so they are hindering me from doing what I want to do because theyre doing some illegal so hows that right
01/01/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • TX
  • 76502
Web Older American
After filing over complaints about the way NationStar Mortgage handled a trial mortgage in early 2016, we agreed I would start a new trial mortgage. On XXXX XXXX, 2016 I was mailed a statement with XXXX potential trial payment. I agreed in writing ( as I was instructed ) to the payment of {$550.00}. On XXXX XXXX, 2016, I was sent a different sheet with different options, since the payoff date was in my lifetime on XXXX, I agreed to a different payoff, IN WRITING and mailed it immediately to NationStar. The amount is {$640.00}. On Wednesday, XXXX XXXX, 2016 I tried to call NationStar when I received my statement and it showed my trial payment as {$550.00}. The hours shown to call are up to XXXX ( and I am in the XXXX. ) No one answered the phone in spite of the fact that I called before XXXX. I called four times. I called XXXX XXXX and spoke to XXXX XXXX. He told me I should have called and told them, even though the letter specifically states that I can put the information in writing. Now, he said they have to open a case and send this to a review board. The trial period is in jeopardy because I did exactly what I was supposed to do. XXXX XXXX could not find the second letter for 15 minutes while I was on the phone. He wanted to know why I would even choose the second, higher amount. I told him I wanted to potentially be alive when my house paid off. I 'm XXXX XXXX XXXX. I was told by a woman who dealt with NationStar that it did n't matter what you did, NationStar would find a way to make the trial period not go through even if you did every thing right and I have. I am very concerned at this point. Instead of them contacting me about the mistake they made, I have to call them next week to make sure they fixed their mistake. I am worried once more that they will try to take this house. I have never had so many problems dealing with a mortgage company. XXXX XXXX told me to always just call, never put things in writing. I do n't know how other companies do business, but that makes no sense to me.
04/20/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • GA
  • 30309
Web Older American
XXXX sold my XXXX mortgage to Nationstar Mortgage XXXX XXXX. I continued to pay on time every month, but on XXXX XXXX, XXXX I inadvertently discovered that Nationstar had increased my payment by 50 % without notifying me. I learned this when I went to my homeowners insurance website to pay my quarterly bill and discovered that my insurance was paid in full for one year. I then went to the Nationstar website and discovered that they had paid it ( unrequested and without authorization by me ), plus they are now requiring a {$540.00} " cushion '' in my escrow, plus there was an increase in property taxes for XXXX ( the last I was expecting but not the other XXXX amounts ). They averaged this total over only 8 months, increasing my payment from approx {$800.00} to more than {$1200.00} and never notified me, at all, ever. After XXXX reps who were clueless, I spoke with a supervisor in Nationstar escrow dept who kindly requested that this amount be spread over XXXX months, which would increase my payment by " only '' 25 % instead of 50 %. I was told I would receive documentation of our conversation which I have NOT received ; I called back on XXXX/XXXX/XXXX and was told I 'd have an answer by XXXX/XXXX/XXXX. On XXXX/XXXX/XXXX I made a payment for the additional funds that would be required for the XXXX % amount so that my account would be current already when the request is approved. I called again today, XXXX/XXXX/XXXX and was told I 'd have an answer in " a day or XXXX. '' Also today XXXX, I discovered a XXXX/XXXX/XXXX message to me on their website saying they are holding my on-time XXXX payment in suspense because it is not a full payment. This is raising red flags all over the place for me and I wonder if they are trying to get rid of XXXX mortgages for some reason. I understand how escrow works but particularly with the shady and seemingly arbitrary undertakings and no notice to me, I am fearful that Nationstar is trying to create an untenable situation and endanger my homeownership of 10 years.
10/27/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • MA
  • 018XX
Web Older American
Nationstar Mortgage wrongfully foreclosed on a mortgage on XX/XX/XXXX in violation of the rules for protecting successors in interest. The XXXX year old complainant was on the deed and mortgage with his now deceased wife. Only the deceased wife, however, executed the note and only she was considered to be the borrower. Both the husband and wife were on the deed as " tenants by the entirety. '' They bought the home XX/XX/XXXX. The foreclosure sale was conducted in violation of 12 CFR 1024.38 ( b ) ( vi ) which requires identification and communication with successors in interest. Nationstar refused to communicate with the complainant after the death of his wife. He would regularly place calls to Nationstar after getting the monthly bill, but Nationstar would always hang up on him, telling him that they did not know who he was, despite his detailing the death of his wife and that he owned the house with her. One one occasion, a Nationstar representative threatened to call the police and obtain a restraining order against him if he continued to call. Eventually, Nationstar gave notice of foreclosure and then the XXXX contacted an attorney who sent Nationstar a Notice of Error in XX/XX/XXXX. Only then did Nationstar send the complainant a Loss Mitigation application. He timely submitted the application. Nationstar, though, failed to notify the complainant of the status of his application. Again, during a telephone call with Nationstar, the servicer demanded to know if the complainant was named as the executor or administrator of his wife 's estate. When he answered " no '' and tried to explain that no estate administration was necessary under Massachusetts law because of the tenancy of the entirety, the Nationstar rep said that they could not speak with him and hung up. The complainant 's attorney sent two more Notices of Error to try to obtain loss mitigation for the complainant, but Nationstar went ahead with the foreclosure sale despite being informed that it had violated the RESPA regulations.
08/31/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information is missing that should be on the report
  • IN
  • 470XX
Web Servicemember
13 payments still have not been reported to the credit bureaus. I have received a copy of my payment history from your company via mail today. I will continue filing complaints until all payments are properly reported to all credit bureaus. You stated starting in XX/XX/2018 all payments would be reported after my forbearance period, refer back to taped phone calls with your company. As of today, they are still not being reported. This issue will not be resolved until my payments are all properly reported with the credit bureaus. Per your representative, XXXX XXXX he suggested I find another bank to refinance my loan, I have yet to do so since XXXX XXXX XXXX, XXXX XXXX and XXXX XXXX Loan Originators stated, " XXXX XXXX XXXX XXXX needs to report all payments with the credit bureaus. This can easily be resolved by the company submitting a report showing all payments that are missing as now being reported, " Paid. '' Your company is once again, holding me back from now refinancing and then selling my home. When will this end? Lawsuit?? Media? You t ell me as XXXXne of many consumers I am finding out that have gone through this same issue, XXXX XXXX XXXX XXXX not reporting payments with their mortgage loan to the credit bureaus. Your representative XXXX XXXX did not return calls nor emails all of the time, especially when he stated he would contact me back. Instead CFPB would send me an alert stating you submitted a response to my complaint. I have contacted your company again this week, this morning to address the missing payments. When is this going to be so easily resolved? This is a HUGE issue, problem that continues ... I thought your company Motto was to help and support all veterans. I have other coworkers that are having the same issue with XXXX, not reporting all payments with regards to their mortgage loan. Seems I am not the first. I never had problems with car loans nor bank accounts with XXXX, seems only the mortgage sector of your company has the issues. Sincerely, XXXX XXXX
07/11/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 94523
Web
I have been trying to secure a loan modification with Nationstar Mortgage for several years now. I was the trustee to my mothers estate when we began working with Nationstar after my mother 's passing Nationstar has refused to speak with me as they do not acknowledge that I am the sole person in charge of her Estate I have forwarded all documents to prove who I am, this has caused major problems and I am now in danger of foreclosure. I am including a letter I sent to Nationstar. XXXX XXXX, 2016 To : Nationstar Mortgage LLC XXXX XXXX Director, CEO XXXX XXXX XXXX President, CEO XXXX XXXX XXXX , CRS XXXX XXXX XXXX , SPOC XXXX XXXX , SPOC XXXX XXXX XXXX XXXX XXXX XXXX , Supervisor Loan Modification Department XXXX . XXXX XXXX, XXXX, Tx. XXXX Re : Loan # XXXX -XXXX XXXX XXXX - Your reply to my XXXX Complaint and your abusive non performance. " In the Estate of XXXX '' XXXX XXXX XXXX XXXX Dear XXXX XXXX XXXX : We received a reply to the XXXX appeal that we filed from XXXX XXXX XXXX at Nationstar Mortgage XXXX XXXX, XXXX, TX - phone number XXXX dated XXXX XXXX, 2016. XXXX XXXX stated that we could contact him with questions regarding proceeding with our loan modification request and suspension of the scheduled illegal foreclosure of my home. The decline letter dated XXXX XXXX, 2016 has a number of decline reasons that are incorrect. It seems that our file information may have been mixed up with another file at Nationstar. We HAVE BEEN SAYING THIS FOR GOING ON THREE MONTHS NOW AND NO ONE WILL TALK TO US. I called XXXX XXXX today and got the message that HE IS NO LONGER WITH NATIONSTAR AND TO CALL XXXX. I called that number and it answered " XXXX HOSPITAL ''! I am not being treated with " good faith '', " professionalism '' at this time and I protest! Please IMMEDIATELY STOP BLOCKING my communication with your staff so that I may have a problem solving conversation to approve my loan modification with a Vice President who understands your policy and will not be fired. Respectfully, XXXX XXXX XXXX
09/17/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • IL
  • 60619
Web Older American
This is a matter of a mortgage company failing to perform due diligence. Upon receiving my monthly bill from XXXX Gas Company. There was the following notation : '' This Is Your Final Bill. '' I contacted XXXX Gas ; who informed me that Nationstar Mortgage Company requested the gas service to be discontinued! I do not have a mortgage with this company ; and I was quite upset with the XXXX Gas for honoring such a request without obtaining any type of verification. After doing some investigating on my own-based on my knowledge of my neighborhood ; I discovered that Nationstar Mortgage Company had foreclosed on a home that had a similar address- except it was Place rather than Street. I immediately contacted Nationstar Mortgage Company. I was instructed to send written notice to their research department- informing them of the obvious error. I sent a letter to their offices located at XXXX XXXX XXXX XXXX in XXXX, Texas. So far, I have not received a reply from Nationstar. I was required to obtain a new account number from XXXX Gas Company. i was angry with XXXX Gas due to the fact that they require individual account holders to verify their identity prior to allowing access to an account. Apparently, this process is waived for mortgage companies! Today, I found that Nationstar has done nothing to correct their records ; when XXXX men came to my home to take pictures of the " foreclosed house! '' I directed the men to the correct address. So far, they have not returned to my home. I am at a lost as to what I should do to protect myself! I am afraid that Nationstar will attempt to evict me from my home! I have attempted to contact Nationstar by telephone. None of their employees seem to know where to transfer my call, or provide me with any helpful information! This company should not have the ability to discontinue a utility without providing the necessary verification of ownership/ right to do so! Additionally, Nationstar Mortgage appears to have a very lax method of conducting business.
04/19/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • MS
  • 38654
Web
On XXXX XXXX, XXXX, I got a letter from Nationstar saying I was 8 months behind. The XXXX XXXX, mortgage payment was credited back to my bank account. They XXXX said, I have not paid since XXXX XXXX, then they said, they were missing XXXX, each time I have provided my pay history of payments. Then they said, XXXX missing. I have review pay history and did not find XXXX payments missing. XXXX said, I was not behind prior to sending my loan to Nationstar. I have sent XXXX payments between XXXX XXXX, XXXX thru XXXX XXXX, XXXX. The last XXXX payments have not posted to my account. I have called and spoke to a different person each time. I was in a XXXX from XXXX until XXXX XXXX. During that period I did not get any notification of missed payments. A rep at XXXX advised that they received a payment from trustee in XXXX XXXX, and they returned it to the trustee since my loan is with Nationstar. Trustee stated they do not see a returned payment and they had not information that my loan transferred to Nationstar. I believe there are funds that I sent to pay my mortgage that have never been applied to my mortgage. Also, I believe that the primary interest in Nationstar is to have me to refinance the loan. I am not interested in refinance. I will pay whatever I owe. But, I want all funds placed on my account, if I sent a payment in that have not applied to my loan. I would like to pay on their website as soon as they free up my loan account to allow me to pay online. I would consider auto bill pay on their website but, again, my loan is not allowed to use that service. I would like to have an individual assigned to help with resolving all of the issues with my account so that I can may the normal monthly payments. I filed XXXX to pay my creditors. I was discharged after 5 years of paying ch XXXX in XXXX XXXX. Now, I want to increase my credit score and remove any negative data from my credit report. In good faith I have attempted to work with Nationstar and XXXX to resolve any issues with my loan.
07/17/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • GA
  • 304XX
Web Servicemember
Ok heres my problem with Nationstar Mortgage/ : Mr copper. I I purchased a house on XX/XX/XXXX. I got a divorce about 11 months after the fact and doing that gave my wife or ex-wife rights to the house. Now here it is XX/XX/XXXX which is 12 years later these companies Mr. Cooper/XXXX XXXX are still posting a negative balance And falsely showing that Im been making a payment 120 days ago because thats what reason my card for 120 days late. This is the question I have is it legal for a company to sell the house twice and still charge the guy that bought the house or XX/XX/XXXX which is 12 years ago in the back penalties or whatever theres any need to do whatever no I dont think so when you sell the house I thought it was him free of all liens indeed and whatever else. So my question is this, if Mr Copper can do whatever he wants, we may as well just go ahead and just throw the Civilian right away that I served in the XXXX XXXX for two wars to defend, Im sorry but these big companys in our country get off to easy with no legal action taken against them for the Unconstitutional and illegal actions that they decide they want to do.My name is XXXX XXXX XXXX my phone number is XXXX please call me and get the rest of the story I have all documentation and representation I need to go to court if you want no I want just going to go down I want to sue them I want him to fix my credit for the past 10 years of mess it up and be punished for it, if nothing else make them give me the XXXX XXXX for the E legal documentation this representing on my credit report as of today 120 days late is 12 years old whats up. Bottom line is this I dont give a care about the money or whatever discount you need to go down just because of doing wrong and I was sick of it. And heres the kick in the XXXX I cant use my VA loan because these punks have got me two points off of the qualifying close score to qualify for it so they are hindering me from doing what I want to do because theyre doing some illegal so hows that right
04/20/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • FL
  • 33844
Web
Greetings, In XXXX, i refinanced with XXXX XXXX XXXX only once. I started with a balance of XXXX, cash-out : XXXX, bank & broker fees : XXXX Total refinanced=XXXX. But today, my balance= XXXX and noone can explain this except XXXX XXXX XXXX who say, " fees. '' or " bank fees. '' In XXXX, at the closing, i was denied a 3-day recission period and i was denied a copy of the new note. 2 months pass & XXXX drop off a 4 payment option ARM, none of which i heard at the closing and the balance spiked from XXXX to XXXX, in 2 months! 1 week before XXXX settled for XXXX with our govt., XXXX quickly sold my XXXX mortgage note to XXXX for {$160000.00} so as to avoid 'making me right ' again. Again, the XXXX was sold for XXXX! that i have to pay. Why did n't i benefit from the XXXX XXXX XXXX XXXX settlement with the govt.? 5 months pass. XXXX sells my note to Nationstar. Now, i have a 40 year note for XXXX but remember, i started in XXXX with a refi of only XXXX.Total. XXXX knew i was XXXX before the closing as they used my XXXX XXXX income to meet their income guideline. I became XXXX after XXXX. Being XXXX explains why my closing was set at XXXX to XXXX and why i was denied a 3 day Recission period nor a copy of my new note & terms. I pleaded 5 times for a copy. Answer by XXXX and 'XXXX : " No XXXX XXXX , we have to get all XXXX pages upstairs to be notarized. '' Those XXXX agents at my XXXX closing later quit or were fired. Keep in mind, i only did XXXX refinance, not XXXX i do not have a second mortgage either. Fast forward to XXXX. XXXX sold my note to Nationstar. Last month, I asked their senior loan officer to explain the 'History ' of my original note of XXXX & how it became XXXX. Nationstar loan officer stated he could not make any sense of the 'history ' of my note but he promised to call back in 3 days. He, ( Nationstar ) never called back. So, i am burned for life. Noone will tell the truth of what really happened. My Nationstar mortgage statement has XXXX balances which total XXXX
05/05/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • TX
  • 77396
Web Servicemember
In XXXX XXXX XXXX I refinanced my home with Nationstar mortgage ( See attached loan closure document ) to lower my payments from {$2600.00}. At this time I had an escrow account balance of {$10000.00} which was to be transferred over to the new loan. After the refinance my mortgage payments were to be {$2200.00} XXXX XXXX XXXX XXXX statement ). I made these payments for XXXX , XXXX , and XXXX . In XXXX I received a letter that my XXXX payment had not been received. I called to inquire as to what happened as my bank account had been debited. I was told that I had an escrow shortage of approximately of {$9500.00} which was due to them having to pay my taxes and me not having enough money in my escrow account to cover the costs and that my new payment was {$3000.00}. I explained to them there must have been a mistake and questioned them as to what happened to the money in my escrow account. They said they would look into it and get back to me but it looked like it was used for loan fees. After further investigation it was discovered that Nationstar 's escrow department had made a mistake and paid for my taxes twice. As a result they were demanding that I still pay the additional {$800.00} in fees until the tax company could return the over-payment. I refused and came to an agreement that I would only pay an additional {$61.00} per month until the over payment could be returned. The tax companies have refunded the over-payment and now I have requested to have my escrow account closed because of how they handled this situation. I was sent a denial letter and I have been told during a follow up phone conversation that I can not close my escrow account because of a RESPA law that states I must have the loan 12 months before I can close my escrow account. I have researched the RESPA law and have not been able to find anything that prevents me from closing out the escrow account. ( See attachment entitled Nationstar escrow dilema for further details. )
02/07/2017 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 92021
Web
Nationstar XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX & XXXX XXXX We are writing in order to get some help on a file that we have already filed a CFPB complaint on in the past ( complaint # XXXX ). Getting Nationstar to work on this file without committing what can only be described as servicing fraud has been a real challenge. It is obvious that their ( Nationstar ) only goal has been to garner a 5 % buyers premium ( which they would keep for themselves ) at the expense of the investor that they service for. After finally getting Nationstar to counter the original buyer ( all attempts at running the property through their fake auction system failed XXXX a HAFA approval letter was issued, but was not issued per HAFA guidelines ( once again, Nationstar believes that they can make up guidelines that seem to suit them and increase their profits at the expense of their investor, the federal government, the borrower and the community ). We have been attempting to get the letter extended with the proper closing date with no luck. We are now at a point that our buyers lender will have to push out closing on the file for proper TRID disclosure ( something that Nationstar also does not believe applies to anyone especially themselves ). Nationstar is now threatening to cancel the short sale and attempting to reapprove the property at a higher value. We are fairly certain that this is in attempts to get the current buyer to cancel so that they can attempt to run the property through their fake auction system .... Once again, to obtain the 5 % buyers premium. Their ( Nationstar ) somewhat dubious activities have been well documented in the XXXX XXXX article that came out last summer and should be well known to the CFPB. These somewhat questionable tactics also bring into question what other XXXX violations have they completed on this file and if they are attempting to obtain money from the XXXX program from the US Treasury Department without actually complying with the program highlights.
09/06/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 907XX
Web Servicemember
I have been trying to negotiate a loan modification with my mortgage lender for 7 years! It will be 7 years in XX/XX/XXXX. When I began this process my mortgage was held by XXXX XXXX XXXX. Since then, my mortgage has changed hands 3 times! Each time, I had to start the process over. The current lender is Nationstar and based on on-line research, I am concerned that my experience with them is mirroring that of thousands of other consumers. They do not negotiate in good faith. For example, they constantly low-ball the value of our property. With each negotiation, we have to appeal the denial of our modification request and key to those appeals are independent assessments that show our property as valued at more {$100000.00} than what Nationstar quotes. Last year, we finally had an agreement but Nationstar asked for a " deposit '' in order to execute the agreement - I now know that the request for a " deposit '' is illegal/inappropriate. Also, the agreement referenced a 2-year " interest-only '' payment period at an amount that was quite manageable. Nationstar refused to apply those payments to our mortgage indicating that the " interest-only '' payment period terms were " vague. '' The alleged " vague '' terms were created by Nationstar and signed off on by their Assistant Secretary XXXX XXXX. Nationstar continued to refuse to apply the " interest-only '' payments to the mortgage based on this vagueness argument and as a result we are now trying to negotiate yet another modification. Once again, they denied our request ( even though we were approved for a modification last year, albeit " vague '' ). The denial was based, predictably, on a low-ball valuation of our property. Yet again, independent evaluation showed a value of $ XXXX+ higher than what Nationstar showed. We are appealing the modification denial. After 7 years, how much longer do we have to keep playing this game with them before they will negotiate in good faith and put some reasonable and not " vague '' terms on the table?!
08/10/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Credit decision / Underwriting
  • KY
  • 40047
Web
We have been working on a mortgage with Greenlight Loans since XXXX XXXX. This is a XXXX family 30 year fixed conventional mortgage. We have good credit, were pre approved ( with a promise to close within 30 days ), and can satisfy debt-to-income requirements. The house was appraised and we received conditional approval within 15 days. The condition responses were returned the next day and there has been no forward movement since then. We did have a hiccup with the seller not having the pool ready for the appraiser, but that was completed and the appraiser report was sent to Greenlight on XXXX XXXX. Every time I follow up to see what the status is, the closing coordinator indicates something is being cleared in underwriting and we " should close next week ''. I have been hearing this every week for four weeks now. I always have to ask for a status, they are not proactive in updating me at all - I believe the file is sitting on someone 's desk until prompted to work on it. They had not asked me for XXXX additional piece of information, just keep delaying the final steps. Then last Thursday, they have a list of information they need for underwriting, which I completely understand they need to update their file. It was simple stuff and was returned within XXXX minutes. But, how could the closing coordinator be promising to close when the XXXX file was not even complete or up to date? Today, their response is " being cleared by underwriting for funding and this will be done in about an hour '' - that was XXXX hours ago. The sale of our house is closing Friday and we are going to be homeless if we do n't get this closed. Further, this is not just affecting my family. The sellers and our realtors are all impacted. I honestly believe that the closing coordinator does not know what she is doing and has no training or guidance. I also do n't think anyone at the company cares. My husband filed a complaint on their website and I have also called their Consumer Affairs Department with no response.
07/29/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • VA
  • 20176
Web
Again Mr. Cooper has scheduled a foreclosure sale on my house for XX/XX/XXXX. Mr. Cooper is a registered mark service for Nationstar Mortgage still operating it's business as Nationstar Mortgage. Severally in the past Mr. Cooper asked me to submit same documents over and over again which were immediately submitted but were not utillised for the purpose intended that is to modify my HAMP Loan modification I applied for in XXXX. Instead Mr. Cooper engaged in telling lies, made false statements, gave deceptive information and bogus figures that could not be substantiated. Also, Mr. Cooper tried very hard to steer me away from the HAMP Loan Modification I applied for in XXXX. Mr. Cooper never conscientiously try to help me modify my loan so that I could stay in my house. Instead Mr. cooper engaged in looking for any rabbit hole it could find all in an effort to justify itself why it could not modify my loan. Is even more so now not giving me any justifiable reason or reasons why my house is scheduled for foreclosure sale on XX/XX/XXXX. It is obvious that Mr. Cooper 's goal is to sweep my HAMP Loan modification I applied for XXXX under the rug. Mr. cooper can not unilaterally resolve my HAMP Loan Modification because The HAMP Modification Program guidelines specifically stated to resolve a loan under the Program it has to be bilaterally resolved and not unilaterally resolve. To do so is a violation of the HAMP Loan Modification Program guidelines. Also, Mr Cooper again is violating the Virginia Bankruptcy Law by repeatedly touting me with a voluntary payment in the amount of {$460000.00} which is illegal. I filed for bankruptcy in XXXX and my wife filed for bankruptcy in XXXX and both were discharged. XXXX XXXX XXXX XXXX in it's letters six of them, context the same that I received on XX/XX/XXXX said please find enclosed advertisement as published in XXXX XXXX XXXX. In all six foreclosure sale letters I received I could not find any advertisement as claimed by the Trustees, a false claim.
06/15/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 33133
Web
Homeowner XXXX XXXX disputes charges that have been made to her mortgage account by the servicer of her mortgage, Nationstar. She has tried to resolve these disputes by working directly with Nationstar but Nationstar has failed to correct the problems and has failed to respond to a Notice of Error sent on her behalf. On XXXX XXXX, XXXX, our office sent a Notice of Error pursuant to XXXX to Nationstar detailing how Nationstar had erroneously overstated her escrow shortage and asking Nationstar to correct the error. Under the CFPB regulations, Nationstar had 30 days to correct this error or to respond to the Notice. Nationstar has neither corrected the error nor responded to the notice. Instead, Nationstar has taken more aggressive collection action against XXXX XXXX and is now threaten to foreclose on her home. Since receiving our XXXX XXXX Notice of Error, Nationstar sent a billing statement dated XXXX XXXX, XXXX, to XXXX XXXX stating that she owed {$4300.00} the loan. On XXXX XXXX, Nationstar sent XXXX XXXX another letter inexplicably stating that now owes {$9000.00}, more than double the amount it stated she owed XXXX weeks before. In this letter, Nationstar threatens not only to foreclose on the home if XXXX XXXX does not pay the entire amount by XXXX XXXX, but also to seek a deficiency judgment against her personally. Nationstar appears to have illegally padded its fees for the loan by demanding payment in the amount of {$3600.00} for " Document Transfer Stamps '' ( although XXXX XXXX has owned the home since XXXX ) and {$3000.00} for attorneys fees ( although XXXX XXXX is not in foreclosure. ) In effect, Nationstar is retaliating against XXXX XXXX for exercising her right to send it a Notice of Error under the CFPB regulations. Rather than correct its error or even respond to the Notice is it is required to do, Nationstar is instead seeking to punish XXXX XXXX by adding unwarranted charges to her account and threatening to foreclose on her home if the charges are not paid.
05/10/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • GA
  • 30265
Web
XXXX XXXX XXXX I, XXXX XXXX XXXX residing at property XXXX XXXX XXXX XXXX, XXXX, GA XXXX purchased the home in XXXX and refinanced it with XXXX XXXX Loan # XXXX on XXXX/XXXX/XXXX. That loan was sold to XXXX Loan # XXXX and was taken over by XXXX XXXX XXXX Loan # XXXX when they went under and held the loan for the years XXXX and XXXX then to XXXX Mortgage Loan # XXXX and to XXXX Loan # XXXX then eventually to Nationstar Mortgage - Loan # XXXX which is the current servicer. During the time the loan was being serviced by XXXX XXXX. I experienced some hardship and requested their assistance with a modification to avoid foreclosure when I was informed that they had not received any payments for at least 12 months with which I disagreed and thereafter received what seem to have amounted to a refinance for 30 years which included a second mortgage in the amount of XXXX. In XXXX I requested the assistance of the XXXX XXXX, a XXXX Certified non-profit counseling agency, to apply for a modification and was given a 3-month trial of which payments were made on-time and was offered a final modification with terms extending the balance to a 40-year loan maturing in XXXX which was to be signed and returned by a specific date. In reviewing these documents I noticed that an area was incomplete on the Agreement To Maintain Escrow Account ( page XXXX of XXXX ) and the balance in question seem incorrect from the years I owned the home. I am attaching documentation that may be helpful in getting to the bottom of my concerns in assisting me with my file. I appreciate your cooperation in this urgent matter. Regards XXXX XXXX XXXX Contact Information : XXXX Email : XXXXXXXXXXXX Encls : Nationstar Trial Modificaation Nationstar Final Modification XXXX Final Moiication XXXX Mortgage Interest Statements - XXXX XXXX XXXX - XXXX & XXXX - XXXX Mortgage - XXXX - XXXX Mortgage - XXXX and corrected XXXX - XXXX - XXXX XXXX Settlement Statement - XXXX XXXX Copies of bank statements can be provided if needed.
04/18/2016 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Settlement process and costs
  • DE
  • 19709
Web Older American
PLEASE ALLOW US TO ADD INFORMATION I LEFT OUT OF MY ORIGINAL COMPLAINT IN REFERENCE TO : Case number : XXXX LENDER IS NATIONSTAR MORTGAGE LLC AND IS THE SERVICER XXXX WE ARE ENTITLED TO ALL OF THE REQUEST FOR DOCUMENTS BECAUSE THE SERVICER IS ALSO THE ORIGINAL LENDER XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX NATIONSTAR MORTGAGE XXXX XXXX XXXX XXXX XXXX CORP***LENDER, NATIONSTAR MORTGAGE LLC XXXX SERVICER XXXX NATIONSTAR MORTGAGE LLC OUR LOAN IS IN THE NAME OF XXXX XXXX XXXX, AND LISTED ON THE SEC GOV ONLINE SITE * XXXX XXXX Bank XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, ( LENDER ) AS PER NATIONSTAR XXXX 2016 IN XXXX LETTER WE RECEIVED XXXX XXXX XXXX XXXX XXXX XXXXXXXXXXXX XXXX XXXX # XXXX XXXX XXXX XXXX, XXXX, TEXAS XXXX LOAN XXXX XXXX PROPERTY XXXX XXXX XXXX XXXX, XXXX, DE XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX NATIONSTAR MORTGAGE XXXX XXXX XXXX XXXX XXXX XXXXLENDER XXXX NATIONSTAR MORTGAGE LLC XXXX SERVICER : NATIONSTAR MORTGAGE LLC XXXX AND THE SAME. THE COMPANY HAS COMMITTED PERJURY TO STATE AND FEDERAL AGENCY 'S SUCH AS DELAWARE XXXX OFFICE, CONSUMER AFFAIRS, CFPB, AND US THE BORROWER 'S WITH THE STATEMENT, " According to our records, we do not have any information to substantiate the borrower 's claim that the Unpaid Principal Balance ( UPB ) is {$30000.00} short, Please note that we can not attest to another company 's actions, including how they handle the closings of loans. '' * THIS IS A FALSE STATEMENT XXXX XXXX XXXX, F/K/A CHEC FUNDING, NATIONSTAR MORTGAGE LLC XXXX XXXX XXXX XXXX WHO UNDER-WROTE THE LOAN PRE-SALE, WE WILL PROVIDE PROOF. WE HAVE THE TITLE COMPANY 'S CLOSING INSTRUCTIONS AND NATIONSTAR XXXX XXXX XXXX XXXX XXXX 'XXXX FUNDING LETTERHEAD PER-SALE MORTGAGE COMMITMENT, AND CLOSING INSTRUCTIONS, SIGNED AND DATED. ECT. REGARDING OUR REFINANCE CASH -OUT WE WILL PROVIDE THE DOCUMENTS., PLEASE ADVISE, WE CANT UPLOAD THEM BECAUSE THERE ARE MANY DOC 'S TO PROVIDE, WE REQUEST THAT ALL THE DOCUMENTS FROM NATIONSTAR BE FORWARDED BY MAIL ONLY TO US, AND NOT E-MAILED.
12/04/2016 Yes
  • Mortgage
  • FHA mortgage
  • Credit decision / Underwriting
  • FL
  • 33445
Web
Nationstar XX/XX/XXXX. Spoke to XXXX. I explained for the 20th time that I am owed 2 months of PMI that would equate to around {$500.00} or {$600.00}. She transferred me to a Supervisor from escrow? After a 30 minute wait. XXXX. Manager in customer service of NS. Said he would follow up with me by XXXX but would call me or email me if he learned something sooner. XX/XX/2016 XXXX with Nationstar. Said he could not find my signed form to get my credit for the {$5000.00}. This is at approximately XXXX FL time. Then I talked to XXXX said she was a manager. Said she sent a notice to the dept that handles the {$5000.00} credit to let them know it needed completed. Next I spoke to a PMI manager. Well then she said he stepped out. Said she would call me back in 30 minutes about the PMI. And in a few days she would call me back about the {$5000.00}. XXXX manager of PMI called me at XXXX. Said it 's probably been too long since it happened. Not my fault. I 've asked almost every month. XXXX called me again XX/XX/XXXX at XXXX and now said my PMI should not be removed until XXXX but since it 's off now they 're not going to add that back in. He said my payoff has to be at 78 % to have PMI removed. I 'm at 75 %. Sounds like falsification to me. He said the PMI should not come off till XXXX. XXXX also said he sees where the {$5000.00} incentive was to come off in XX/XX/XXXX. But he also said he sees where Nationstar requested it from the government on my behalf on XX/XX/XXXX. Something smells fishy These are my notes of just some of the dealings I 've had with Nationstar in hopes of 1. Getting my correct refund for overpayment of PMI and receiving the {$5000.00} credit off my principal. Now there 's a third issue. I made my regular monthly payment in XXXX. I have the confirmation email that was sent to me. But the funds have not been removed from my account I called and spoke to Nationstar and I called my bank and I have sent them three emails and this is still not been taking care of.
08/16/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • AL
  • 366XX
Web
I was terminated from my XXXX job & due to the loss/decrease of income, I applied for a modification. Prior to, I had NEVER been late or missed a payment on my mortgage. Nationstar mortgage declined the modification 3 times & sent me a letter that they were foreclosing on my home. The letter stated the sale date was XXXX/XXXX/XXXX. I went to XXXX for assistance, and was told they did not understand why the modification was denied. After XXXX re-applied for the modification for me and it was denied a 4th time, I had no other choice but to file Chapter XXXX on XXXX XXXX, XXXX ( due to XXXX holidays ). However, on XXXX XXXX, XXXX I received a call from Nationstar. The customer service rep stated XXXX XXXX XXXX ( the person that was handling my modification ) no longer worked in that department, but my modification had finally been approved. I explained that I had Just left the attorney 's office to file bankruptcy, to stop the foreclosure and I would need to contact my attorney to see what to do. XXXX XXXX ( my attorney ) advised me to get something in writing, or by email, to verify the modification had been approved, before he cancelled the bankruptcy proceedings. Nationstar refused to give me anything. In XXXX XXXX, they sent me paperwork to complete a 3 month trial period, before the modification would be finalized & approved. I paid all 3 months, completed the " finalized '' modification paperwork & have paid ON TIME every month since XXXX XXXX. My attorney has informed me that once I receive finalized paperwork for the modification, I can convert to Chapter XXXX, or have my bankruptcy dismissed ( since the foreclosure was the reason I filed ). To date, I STILL HAVE NOT received a finalized modification! Every month I call to pay my mortgage and I inquire on the paperwork. Each time I am told it has to go for " booking '' and once this is done, they will send it to me. I do not understand why it has taken over a year and 6 months, and I STILL have not received these papers?!
06/04/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 95608
Web
My monthly mortgage payment has gone up from {$600.00} per month to {$620.00} per month. When I called Nationstar asking why, I was told that my condo had a newly assessed value. I am assuming that the newly assessed value and increase in my payment is direct retaliation for the filing of my last complaint with the CFPB about this shady company. My old {$600.00} monthly payment was broken down as follows : Principal $ XXXX $ XXXX Amount ( for Taxes & Insurance XXXX XXXX XXXX Monthly Payment $ XXXX new monthly payment is broken down as follows : Principal $ XXXX $ XXXX Amount ( for Taxes {$63.00} per month & Insurance {$37.00} per month ) = $ XXXX Monthly Payment {$610.00}. However, I am being billed {$620.00} per month, starting XXXX XXXX, 2015, not {$610.00} per month. When I inquired about the increase in payment, I was not given the current value of the property that the tax amount is based upon, and in addition, I was told that Nationstar has some goofy rule that allows them to keep up to two months of tax payments in the account even though they do not go to the taxing authority. I was told that this was also the reason why my payment has gone up. When I ask these questions, I either get someone on the phone who does not understand the question, and/or I get transferred all over the place. Here is what I want : The value of the property that Nationstar is basing their taxes on. They keep pushing me to the taxing authority to get this value yet Nationstar has that information readily available, otherwise they would not be able to generate the tax amount. The law or rule in Nationstar 's possession that gives them the authority to withhold XXXX months of tax payments. The law or rule that says they can not give me the value of my condo from their perspective. An explanation as to why my payment went up from {$600.00} per month to {$620.00} per month. It is this sort of shadiness that makes people wary of the mortgage business. It is time this behavior stopped.
07/25/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • MA
  • 02151
Web
Nationstar manipulated my property into foreclosure by continuing to purposely advise me to submit for a loan modification knowing upon the first submission, my loan did not qualify. This deliberate action has forced be to file for bankruptcy to stop any further foreclosure action. My loan was previously modified with XXXX prior to its transfer to Nationstar in XX/XX/XXXX. I was experiencing a temporary financial setback and not able to pay the $ XXXX monthly payment in full. I could only make partial but steady payments. I immediately notified Nationstar. A 90 Day Right to Cure Letter was included in the Uniform Borrowers Packet dated XX/XX/XXXX requiring {$3500.00} to cover XXXX and XXXX due by XX/XX/XXXX to avoid foreclosure. XXXX applied a total of {$5500.00} in payments from XX/XX/XXXX to XX/XX/XXXX, which paid the account up till XX/XX/XXXX leaving a balance of {$260.00}. When Nationstar began servicing the loan, a payment in the amount of {$500.00} was processed on XX/XX/XXXX and a payment in the amount of {$1300.00} was processed on XX/XX/XXXX. These payments should have paid the account up to XXXX with a {$310.00} balance, which technically cured the default. My first denial was on XX/XX/XXXX. Then I received a refund check onXX/XX/XXXX for {$760.00} with no explanation. When my payments were no longer being accepted, I called Nationstar. I was informed my property was in the foreclosure process. This is also when the new XXXX XXXX Flex Modification was mentioned and I was encouraged to submit a borrowers packet to be reviewed. A few days later came the attorney letter. After researching, I discovered Nationstar returned only the {$500.00} payment along with the {$260.00} balance. I received a call from Nationstar in XXXX advising me I was now eligible for the Flex Modification, my account was now 8 months in arrears. I received the 6th denial letter and was advised no options available but a deed in lieu, short sale or self sale. I was forced to file for bankruptcy.
09/24/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • GA
  • 305XX
Web
Nationstar Mortgage has repeatedly given me the same point of contact who never returns calls who is XXXX XXXX. I have yet to be able to speak to him regarding my Hamp 1 offer. Also, they have ingnored my right to appeal and meanwhile I am accruing interest on the loan I can not afford at 10. 5 percent interest only. I want to keep my home of 20 years as primary residence but they continuously make a ridiculous payment offer for me that exceeds XXXX percent debt ration. I am requesting a lower interest rate than 3.5 percent and a 40 year fixed payment including escrow on the loan amount of XXXX and waive the XXXX in interest while they have intentionally denied my requests to get payment below 600 month and waive the interest. In addition, they refuse to send my refund check out to me for excess escrow in 2010 of almost XXXX dollars. I get the run a round every time I ask for it. They have incorrectly calculated my debt as I told them due to medical reasons I got behind and that I am not paying any debt on the credit report but they refuse to manually underwrite the loan as I request and keep trying to qualify me on the automatic payment of XXXX which my income is less than XXXX per month. I am requesting them to lower the interest rate to 2 percent and recalculate my modification offer to get the payment lower as the insurance lowered to half that but yet they did not recalculate the payment offer. My loan number is XXXX. I feel they are intentionally making it difficult to keep my home. Please assist me in my modification process, returning my escrow to me they should not be keeping as it is overage, and reducing the accrued XXXX in interest while they intentionally make it difficult to get the Hamp 1 modification. Also, in requesting a new loan single point of contact as I feel I am being discriminated against because of my age and race. This is a interest only ARM and I was not explained how that loan is calculated by anyone when I received the loan approval. Thank you,
10/03/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • VA
  • 20147
Web
On XXXX/XXXX/XXXX, I called Nationstar Mortgage to make my XX/XX/XXXX mortgage payment. The representative told me that there is {$2500.00} unused ( un-applied ) funds in my account. The only payment I needed to make was {$3000.00}. I made that payment plus a {$19.00} service fee for making the payment over the phone. The payment was never applied to my account because when I made the XX/XX/XXXX payment on XXXX/XXXX/XXXX, Nationstar Mortgage applied it as XX/XX/XXXX payment. I received a letter XX/XX/XXXX to contact them if I have trouble paying my mortgage. I got alarmed and called them on XXXX/XXXX/XXXX. I was told that my XX/XX/XXXX payment was not made and what I paid in XX/XX/XXXX was in fact for XX/XX/XXXX. When I explained about the {$3000.00} payment in XXXX and the {$2500.00} of unused funds, the representative was able to confirm it and said that they would correct the issue. On XXXX/XXXX/XXXX, when I received my credit score, I noticed a drop in my score. When I pulled my credit report, I noticed that they reported a 30 day late for XX/XX/XXXX and they never fixed the XX/XX/XXXX paymentFurthermore, I noticed that they reported 120 days late for XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. Nationstar Mortgage received the servicing of my mortgage starting XXXX XXXX. They have received every single payment on time and should not have reported 120 days late to the credit agencies. The payments starting XXXX XXXX until XXXX XXXX are as follows. As shown, there is no late payment since the loan was Nationstar:XX/XX/XXXX Payment of XXXX Payment of XXXX Payment of XXXX Payment of XXXX Payment of XXXX Payment of XXXXXX/XX/XXXX Payment of XXXXWhen I called Nationstar, I spoke to an agent for one hour and he found the problem, but dropped the call before fixing it. I called again and after another whole hour, the agent said that he is transferring me to account resolution and instead of transferring, he dropped the call again. When I called back the customer service was closed.
02/13/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NC
  • XXXXX
Web Servicemember
My loan was purchased from XXXX in XXXX XXXX. I was asked to setup an automatic payment for {$1100.00} to loan, XXXX with XXXX XXXX XXXX. Nationstar used a canceled check and made another request to XXXX XXXX XXXX to loan XXXX for {$1000.00} that I did not know about. Payments for XXXX continued from XXXX/XXXX/XXXX for XXXX payments stoping XXXX/XXXX/XXXX for a total {$9000.00}. All the while the other loan account was removing funds for {$1000.00} starting XXXX/XXXX/XXXX thru XXXX/XXXX/XXXX. I found out that the account requested was not even a real account when I questioned Nationstar customer service. All I asked for was a refund of the funds from the non-existing account totaling {$9000.00} and leave my " real '' account # XXXX alone with auto-daft for payments. What has occurred, NationStar has sent a check for {$8800.00} saying that is all they owe me from the non-existing account XXXX. Also, someone from NationStar dropped XXXX ( XXXX ) payments from my real account XXXX from XXXX XXXX, XXXX XXXX and XXXX XXXX, then placed my account in default. This actions was just before the holidays in XXXX XXXX. Now I can not get return calls and we are totaling what is owed now at {$12000.00} to me. I have taken my personal funds and brought my true account paid thru XXXX XXXX, but I can not set a auto payment until this problem by NationStar is completed. I will not accept the check, since it is far from what is owed. XXXX XXXX XXXX is tops on my list! They have stepped forward and helped me, but even they can not get satisfaction, even after sending all documents requested. Further, NationStar says they refunding funds ... but neither my account reflects nor does XXXX XXXX XXXX show receipt. NationStar will not send confirmation that funds were reversed but insist that they were sent. This has been going on since XXXX XXXX by me and XXXX XXXX XXXX. We can not get resolution, or now can not even get a call back. You help will be appreciated. XXXX XXXX, XXXX ( XXXX )
01/09/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • IA
  • 522XX
Web
I became late on my payments last year. Nationstar offered me a modification. I accepted even thought it would extend out the 20 out of the 30 years I hade left to 40 years. My intention was that I would pay on time for 2 years and refinance out of Nationstar. Then I found out that Nationstar closed my mortgage/note 5 years ago when I was in bankruptcy even after I reaffirmed and have been making payments. So I stopped paying to find out why and what could be done. Who pays 40 years on mortgage that can not be refinanced because it doesnt exist and you may never own it in the end or you think you have it paid off just to be told that you owe more money? I tried to refinance it sooner and that is how I found out there is no note. So then the foreclosure process has started. It has only gotten to their attorney filing papers and requesting it but a judge has not signed off yet and I have denied all claims because I want answers to their claims. Well, I have found a way to pay off my loan ( through my employer ) and in the pay off request they added {$30000.00} fees to my pay off. In XXXX my loan was at {$110000.00} in XXXX it went to {$110000.00} and the payoff for XX/XX/XXXX is for {$130000.00}. I bought this home for {$130000.00} in XXXX of XXXX. I was given a XXXX interest rate even with no less of a XXXX from all three credit reporting agencies. I have tried to contact XXXX XXXX at Nationstar who never answers her phone and never returns her phone calls. So this is what I want help with. I want a true buy out. Not the overinflated one they gave me. I want it noted that I am now sending a check via certified US Mail to make a payment of {$6800.00} since she will not answer her phone to take my payment over the phone. If this can not happen then my boss can buy my house for me at the foreclosure auction for half of what they want for a payoff and they can be out that money since Nationstar closed my note in my bankruptcy and they can not come after me for the difference.
04/18/2017 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CA
  • 90804
Web
I, XXXX XXXX am the property located at XXXX XXXX XXXX XXXX , XXXX XXXX , CA, XXXX . NATIONSTAR MORTGAGE, WHO CLAIMS TO BE MY SERVICER OF A LOAN HELD BY XXXX XXXX XXXX XXXX XXXX as Trustee for XXXX XXXX XXXX XXXX , XXXX XXXX XXXX have refused to respond to my Qualified Written Request asking them to provide me with proof of the " person entitled to enforce, '' ( XXXX ) or that it was someone who held some ownership or other interest in the Note. See In XXXX XXXX , XXXX XXXX XXXX XXXX , XXXX ( XXXX XXXX XXXX . XXXX ). They have repeatedly refused to set forth any documentation demonstrating that they are the holder of a secured loan on my property or the loan that allegedly secured by my property ; yet, they continue to attempt foreclosure without compliance. I have served several Qualified Written Request upon these entities specifically requesting detailed transaction and full disclosure of the XXXX . On XXXX XXXX , XXXX there was a full reconveyence recorded on the title of my property. Yet, Nationstar Mortgage continues to pursue a foreclosure sale outside of the law governing foreclosure and statute of fraud. A genuine mistake, error or fraud was committed. The alleged Foreclosure Sale is based upon fraudulent and forged documents that can be proven. There has never been any assignment of deed of trust or properly recorded substitution of trustee, who is attempting to conduct foreclosure sale. The gravamen of this case is the invalidity of the notice trustee sale by alleged trustee that was not properly substituted and the alleged servicer never acquired assignment of the deed of trust in order to foreclose. All documents used by the alleged parties foreclosing are forged, falsified and can not be confirmed. ( See a ttached Qualified Written Request and Agreement Letter from Congressman XXXX XXXX , XXXX XXXX California and Recorded Full Reconveyance attached hereto ).
10/06/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • PA
  • 19067
Web
I have owned my home for nearly 20 years. I am facing a foreclosure sale because my mortgage lender, Nationstar refuses to review my financial information and put any options on the table. Nationstar has stated to us that even though they received XXXX in government bailout funds that they are not obligated to participate, and that the investor on our particular loan does not offer any type of modification or retention options. This despite the fact that my wife and I earn a solid living and clearly fit into guidelines for government programs. This is a situation that could be fixed, but Nationstar will not assign a single point of contact, will not even look or consider ANY type of retention programs. I understand that possibly the investor has rules but it is common sense to try and FIX the problem when we have clearly demonstrated the ability to pay. We tried to talk to them about other options for retention outside of modification ( recapitalizing the late payments, repayment plan, etc. ) but they would not even CONSIDER this. I must say that I believe that this may have been racially motivated. My wife and I are XXXX XXXX and we were misled from the time we were talked into this bad adjustable rate loan ( starts at 7.5 % and can adjust as high as 14.5 % ) and then when we struggle we are told we ca n't even be CONSIDERED for a government program that we know our lender participates in. The agents who said they would help us and work with us soon became condescending and rude and then simply ignored us. This is not acceptable. I make a solid income through my social administration work. My wife is gainfully employed as well. We are not asking for a handout, just a fair shake. Nationstar has not given us one. We clearly fit into guidelines for help and this is an avoidable foreclosure. This situation is bad for our family, for our neighbors, for Pennsylvania and for our government that used taxpayer money to give Nationstar XXXX to help struggling homeowners!!!
11/09/2016 Yes
  • Mortgage
  • FHA mortgage
  • Application, originator, mortgage broker
  • TN
  • 374XX
Web
Nationstar is my mortgage lender. I applied for a XXXX cash out refi to make repairs on my home. The purpose of the loan is to purchase or refinance. I need the equity out of the loan to make the repairs. that is the purpose of the loan. I have an FHA loan insured by HUD. I meet standard credit guidelines. I am gainfully employed. I have live in the home 17 years. I need a new roof and a new garage and painting upgrades to the bathrooms and kitchen also repair bathroom leaks that have caused damage. the roof is dilapidated and in serious need of repairs. the garage door is in serious need of repairs as well. I need to do upgrades in the bathroom and kitchen and repairs bathroom leaks that have caused damage. the Appraiser lied on the appraisal. she took picture of the garage and said they was the attic. She did not look at the attic. that was not true I was standing there in the garage when she took the picture. She did not make comparable comparisons to my home. Nationstar wants me to make the repairs then the will do the loan. But that is illogical. once I make the repairs I wo n't need the loan. I do not have enough money to make such substantial repairs at once and the need to be done immediately. They are not following FHA guidelines. The FHA is backing a loan on a substandard home and will not give proper resolution on the property. this is the statement I was sent from nationstar about the loan. " After receiving your appraisal and sending it to the Underwriter for review, we ca n't move forward with your refinance until the following items are repaired : '' 1. ) Have a properly functioning garage door 2. ) All peeling/chipping paint sealed 3. ) Pass a roof inspection 4. ) Pass an inspection for damage to the areas where water had leaked to lower, level ceiling and cost to cure the ceiling by a licensed contractor 5. ) A barrier constructed to prevent any safety issues for the storm drainage ditch This exactly the reason for the loan. To make the repairs.
06/29/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 95204
Web Older American
XX/XX/XXXX and again XX/XX/XXXX I received a Notice of Default on a property that I own in Washington State. No action was taken by Nation Star ( the lien holder ) at that time, just the notices. XX/XX/XXXX I called Nation Star to see if they would consider a deed in lieu and began working with one of their employees named XXXX XXXX. By XX/XX/XXXX it was decided by Nation Star that they would not move forward with the deed in lieu because of site issues with the property. I then started working with the short sale department with Nation Star. I had a buyer and a back up buyer on board at that time. Nation Stars policy regarding short sales, I was told then and just again today ( XXXX/XXXX/XXXX ) is to hold an auction. There were XXXX auctions from XX/XX/XXXX through XXXX XXXX without a bid on the house. I was told by Nation Star that they would put the house up one more time before XX/XX/XXXX and if no buyer was found then they would proceed with the foreclosure. So my real estate agent and the buyer walked away from the deal. In XXXX of XXXX I was contacted by Nation Star to see if I would consider another short sale agreement and I said that I did n't think that my real estate agent would agree nor the buyer if another auction would be a part of the short sale process again. They told me that since the Notice of Trustee Sale was to be held in XX/XX/XXXX they probably would n't move forward with an auction, so I called my real estate agent and she called the buyer and we began again the short sale process. As of today, XXXX XXXX, XXXX, Nation Star wants to proceed with another auction on the property. I had requested in writing that they bypass the auction and either proceed with the short sale or go to foreclosure. I was told that they would consider what they wanted to do and would contact us through their equator program. Have n't heard a word from the equator XXXX XXXX with Nation Star. That request to bypass the auction process was delivered over a week ago.
09/28/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 92508
Web
On XXXX XXXX, XXXX, I filed a loan modification with my primary home mortgage lender, Aurora Loan Services LLC. They have since changed their name to Nationstar Mortgage. ( I have XXXX loan with Nationstar and smaller mortgage loan with XXXX Lender for the same house ) I was XXXX of those homeowners that signed a balloon home loan agreement back in XXXX. I did n't realize before I signed the loan modification documents, but on the schedule of payments table it shows that in the year XXXX I have to pay a one-time payment of {$180000.00} in interest. I believe this is absolutely absurd, because if I had the money to pay the mortgage payment, I would 've never asked for a loan modification. Instead they lumped up the mortgage payment at the end of my loan agreement and in XXXX I will still not have the {$180000.00} lump sum they are going to come after. ( Please see page XXXX of the Aurora loan modification documents I have scanned and attached for that table ). Keep in mind that there are XXXX difference loan numbers. The loan number I had with Aurora Loans used to be # XXXX. When the loan was transferred to Nationstar, my loan number changed to : # XXXX. I read in the XXXX magazine this year that consumerfinance.gov put penalties on Aurora for doing bad business with other homeowners and I 'm wondering if I qualify as XXXX of those homeowners, but they slipped through the cracks with my loan because Aurora was able to transfer my loan over to another name ( Nationstar ). Please help me look into this, because I think it is wrong on so many levels. Please assist me with getting Nationstar to rectify my loan modification agreement and take out that last payment of {$180000.00}. I 'm XXXX with XXXX income. Please, I do n't know what else to do, and I 'm desperate for any assistance or advice I can get. I appreciate your help. Homeowner, XXXX XXXX, ( XXXX ) XXXXcellAttachments : Loan Modification with Aurora - XXXX XXXX, XX/XX/XXXXNationstar Statement - XXXX XXXX, XXXX
08/29/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 94115
Web
During the time that my mother was transferring the property to me, Nation Star broke into the house. At that time, the house was filled with personal belongings, specifically a lot of collectors items. After this break in, a lot of things were missing from the house. Nation Star ripped out wood floors, busted the ceiling open to get a safe that was hiding in the ceiling, and left the safe completely empty. After this happened, I called the XXXX XXXX Police Department and filed a report. When I went to the XXXX XXXX XXXX and Deed 's Office, the lady I spoke with said nothing was filed on this house that would give anyone the right to break in. She said that I needed to get an attorney. I called Nation Star and explained the situation. Nation Star did n't even know who owned the house and requested that I email them paperwork showing the house was in my name. After sending them the paperwork they requested, they gave me the lockbox code, were very apologetic, said they would write up a report of the break-in, and send me documentation showing that the lien was valid. Nation Star failed to provide me with the documentation I requested. They sent me a payoff quote and several emails with corrupt files that could n't be opened. They also never sent me the report of the break in. Nation Star went silent and I did n't hear back from them. I assumed this was because they realized they had broken the law by breaking into this house without following proper procedures. I decided to move forward with my plans to remodel the house and found a partner for the project. Then I quit claimed the house over to XXXX XXXX XXXX, a company I own, and XXXX XXXX. When my partner contacted a real estate agent, she informed us that the house was already foreclosed on and sold in a sheriff 's sale. I received no notice, no email, phone call, or letter in the mail. I checked the mail at this house at least twice a week and had a construction crew working on the house during this time.
08/13/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 92084
Web
On XX/XX/XXXX, I submitted a complaint about Nationstar to the CFPB because Nationstar increased my PMI and monthly impound payments by almost {$300.00} per month and could not explain it. They sent erroneous impound statements and could not explain them. The CFPB case number was XXXX ( their XX/XX/XXXX response is in that file, so you already have all the documentation needed ). Nationstar finally responded on XX/XX/XXXX. THANK YOU CFPB! Your presence gave them a reason to care that they actually DID overcharge me by OVER {$2500.00} per year for FHAMIP. However, during the waiting period for them to respond, I kept trying to figure out HOW my impound was short and why I would be forced to pay the escrow " cushion '' since we had JUST REFINANCED with PLENTY of impound money. What I discovered was that they paid {$1400.00} XXXX for my annual homeowners/hazard insurance. I called and was on the phone for XXXX hours on a XXXX call with Nationstar and my insurance company because they could not explain why the escrow statements showed it paid XXXX. Nationstar paid it once in XXXX, then once in XXXX ; however, my insurance company, XXXX, only showed it paid once in XXXX. We learned that Nationstar sent the XXXX payment to some semi-related insurance company in Florida. Then we got on a XXXX call with the Florida insurance company and got the refund check processing started. So the WHAT IS THE NEW COMPLAINT? Nationstar 's XX/XX/XXXX CFPB response adjusted for the incorrect FHAMIP, but they are still charging me a higher monthly payment for a " cushion '' because they think I will be short by {$1000.00} in XX/XX/XXXX when the next insurance premium is due. They over paid my insurance by {$1400.00} and did not account for it in their response or calculations, and now I am somehow short by {$1000.00}??? Coincidence? I think not. PLEASE get them to FIX their mistake and stop overcharging me because THEY CAN NOT DO THEIR JOBS!!! This is nuts! Who else are they doing this to?
05/17/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NY
  • 109XX
Web
I have been a XXXX customer for nearly a decade and have always paid on time. I have an excellent credit history and rating. I paid my last payment to XXXX for the month of XXXX . Approximately 30 days ago I was notified that my mortgage was sold to Nationstar. Nationstar t hen proceeded to bill me for the month of XXXX . I called them and explained the issue and they ultimately confirmed that it was their error and that XXXX was received by XXXX and transferred t o Nationstar. I t hen asked for an amortization schedule so I can confirm that this was corrected and any possible other errors might not exist, so I would know that my mortgage was in good status. They informed me that this standard loan report was not something they supplied. How can I possibly know if my mortgage is now correct without simple data such as this? I was then transferred to a supervisor, XXXX XXXX , who told me she would attempt to obta in one, which she ne ver followed thru. After sending several emails to her, she then provided me with a fraudulent amortization schedule she appeared to produce thru a generic software. I responded and at this point included her supervisor, XXXX XXXX , in the email trail. Her supe rvisor has never responded. She however did respond that because I threatened legal action, which I did not except to state that I would be filing a complaint with NYS, she would no longer respond and I was being passed off to the customer relations department. I attempted to call this department to try and get this settled and was told by customer service that phone calls were not permitted and I had to write a letter. My payment for XXXX is coming due. I 've never been late on my mortgage payment ever! They have been completely uncooperative. They will not supply a standard amortization report that the entire industry provides and utilizes. Finally, they provided me with a fraudulent document in an attempt to resolve this matter. Can you assist? Thank you,
06/14/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 90720
Web
I could no longer afford the {$4800.00} mortgage payments offered on my loan modification and I requested to short sale the home since I owe about {$990000.00} and it 's worth {$650000.00}. I wanted to move quickly and avoid foreclosure. The servicer, Nationstar, requested that my Realtor use XXXX auction to sell the property. My realtor acquiesced but Nationstar has instructed the auction company to see the home for {$860000.00} as the minimum opening bid. It received no bids at the first auction and now they set it up to go through a second round of bidding, at the exact same price. Needless to say that it is an exercise in futility. An exact replica and directly across the street sold for {$860000.00} and was completely remodeled. This home needs well over {$100000.00} in upgrades as well as a remediation work due to a fire and mold damage. There is also a broker water line that needs repair but it runs through XXXX feet of concrete which is a huge job. We have received offers and they range between {$580000.00} - {$640000.00} all from investors because it 's not for a first time owner. I just want to sell the home but I was told not to accept an offer and make these buyers who submitted offers go through the auction. This is a waste of time and my Realtor could 've already sold this home. The traditional short sale makes the listing realtor accept the highest and best offer and send it to the servicers for an approval. This auction is a complete waste of time and does not inform the consumer of the major issues with the home. They failed to put in the remediation work and major rehab work that is needed. They 're offering it as it were in fantastic shape, which puts me, the seller, in major liability for not disclosing the condition. My realtor has the correct disclosure information on the XXXX XXXX XXXX but the auction site makes no reference to actual condition. It is misleading and false. I want to be allowed to sell it as a regular short sale.
10/30/2017 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • FL
  • 33141
Web Servicemember
On XXXX XXXX, XXXX I contacted my loan servicing company Mr. Cooper to ask what were my options regarding a loan modification because my apartment building was affected by hurricane Irma. The associate asked me what I could afford to pay and we agreed upon XXXX$1000.00}. My monthly payment is {$3400.00}. She said that I could have a forbearance payment for a 3 month time frame. I paid the {$1000.00} that day online as I usually do. On XXXX XXXX a representative from Mr. Cooper called and informed me that my lender did not accept the forbearance agreement and now I am expected to pay the full amount. I was notified 6 days before the end of the month that I would need to pay the remaining {$2400.00} before the end of the month or it will show up as a late payment on my credit. I actually talked to several associates and some said that my account was still coded as being in forbearance, but the last associate told me on XXXX that if I did not pay the remaining balance by XXXX that my credit would be negatively affected. I am waiting for an associate from XXXX XXXXXXXX ( the lender ) to return my call. What kind of ethical business practice is it for the servicer to tell me I am in forbearance and the to tell me 6 days before the end of the month that I am not ; while forcing to come up with extra money that I do not have in order to not affect my credit? I have never been late on a payment and I feel like this is deceit of the utmost level. Its almost like holding me hostage for the sake of not ruining my credit. There was a statement on the site that stated I would pay {$1000.00} for 3 months but that statement has now been removed, as well as the statement that showed my {$1000.00} payment with no balance owing. It has been replaced with the statement that I have attached below. If you read the small print it still makes reference to a forbearance amount. I have attached the statement below. Unfortunately I receive all correspondence with them electronically.
02/04/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CO
  • 801XX
Web
We purchased our home in XXXX and the loan was sold to NationStar in XXXX. Due to the market crash of XXXX, the value of the home never recovered. We moved to a different state and began renting the house in XXXX due to better job opportunity. At the 10 year mark, the ARM Loan reset with Nationstar to a 20 year fixed rate mortgage, about double our current monthly loan amount. No notification was sent, no updated paperwork, nothing, just automatically reset. My wife contacted them ASAP and began the modification process and was advised that the modification was in the terms of XXXX. Disputing this, we decided to move ahead with a modification to retain ownership of the property which we have been renting with a property manager since XXXX XXXX. We submitted pay statements 4 times ( via email and to their upload site ), letters of explanation three times, lease agreements on the home we are renting four times, rental agreements between the property manager and renters three times, property management agreements between us and the property management company three times, bank statements twice, etc. over the course of four months. Now, we get approval in early XXXX and were advised that paperwork on the modification would be coming ... no details other then payment will be about {$150.00} less then the refi 'd amount. Week goes by, two weeks go by, three weeks goes by and my wife receives a phone call, advised it is recorded and was pressured to agree to the new payment. My wife countered by saying..wait, we have not seen any paperwork ... what are we getting for interest, loan type, etc? Woman acted surprised and said she would email but wanted confirmation that we would pay ... WITHOUT SEEING ANY PAPERWORK. What sort of high pressure pushing is this? My wife confronted her about this and said she would email ... We both do not feel this is legal or a fair way to do business ... pressure people to approval a loan payment without any paperwork in front of them.
09/11/2017 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • ID
  • 83221
Web Older American, Servicemember
Please see our 3 previous complaints filed on this case, XXXX, XXXX, XXXX. After withdrawing from bankruptcy, we applied for a modification with Nationstar. We thought everything was worked out and that we could start making payments again. We left our home for the winter before Nationstar could get the modification paperwork to us. Even though the modification was not signed, we made payments as scheduled in XXXX, XXXX, XXXX, and XXXX of XXXX as well as XXXX of XXXX. When the paperwork finally reached us, we were in XXXX for the winter. We took the paperwork to a notary to sign it and have it notarized. The notary told us that he could not notarize it since the property was located in XXXX. We immediately called Nationstar and they told us that that was not a problem and that we could sign and notarize the paperwork when we returned to XXXX in the spring. In late XXXX XXXX Nationstar called us and told us that they would no longer accept our payments because the paperwork had not been signed and notarized. However, they kept the previous 5 payments we had made, a total of about {$5000.00}. As soon as we returned to XXXX, we contacted Nationstar in an effort to get the modification in place and resume payments. We have submitted the modification paperwork but have not heard back. Meanwhile a law firm, XXXX, sent us another modification application as well as a foreclosure notification. At this point, we are not even sure who we are to be dealing with. We assume that it is Nationstar. We expect to hear back from Nationstar within about 30 days on the modification. We need someone in your office to stick with us on this case until it is resolved. Every time we call Nationstar, which is often, we talk to a different person who has no idea what is going on in this case. If we could sit down in a room with a representative of Nationstar and an arbitrator we could solve this problem in 10 minutes. We want to keep our house but we are getting tired of fighting.
01/31/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 94587
Web
The loan servicing of our first mortgage was sold by XXXX to Nationstar Mortgage in XX/XX/XXXX. Our XX/XX/XXXX payment was lost in the transition. XXXX has acknowledged that they received our payment on XX/XX/XXXX, and then sent the payment to Nationstar on XX/XX/XXXX. Nationstar claims they never got it. We have been a month behind with Nationstar ever since. Additionally, we have been paying above the required payment amount, yet Nationstar has not been applying that to principal as is common practice. They have been putting the money in a suspense account. Unless I ask them to, they do not apply it. I have called Nationstar XXXX times ; sent emails XXXX times, including filing a claim with them for the lost payment. A subsequent call to their Customer Service department said our claim was declined, although I never received any correspondence to that effect. We are getting saturated with late payment collection calls ( almost daily ) and notices about how they can help if we ca n't make payments. Totally not the issue here. My last conversation with them was on XX/XX/XXXX. My mortgage broker and I tried to work our way up the food chain - c/s rep, c/s supv ... - landing on a c/s manager named XXXX. XXXX promised a call back on Monday XX/XX/XXXX @ XXXX a.m. with response after speaking with his Vice President. On XX/XX/XXXX, I called and asked for him. Either he was n't there or was n't taking calls, nobody was sure, nor did them seem to even know who this guy is. To date I have made numerous attempts to resolve this with Nationstar. At minimum, they should bring ouraccount current as they have the confirmation from the prior servicer that my loan payment was received. What they do in the background to get their money is for them to do and not in any way affect my/our status and credit. Of note : because of this payment being " misplaced, '' our XXXX for XX/XX/XXXX will now be incorrect and I fear XX/XX/XXXX reporting will not be accurate as a result.
03/03/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 92057
Web
I have been in a XXXX Short Sale review since last XXXX 2015. I unfortunately had to request a short sale as the modification payment coupled with loss of income made it necessary to sell our home. I received an offer on our home in XXXX of 2015 for $ XXXX, and it was submitted to the bank. Then we received notice that we had to sell via an online bidding with Nationstar. The bidding pricing range was $ XXXX to $ XXXX This occurred on XXXX/XXXX/2015. This process was supposed to have been done to expedite and ensure the home was sold at market value. Another reason we did not get as much traffic was because a lot of buyers did not want to pay for the 5 % buyers premium added to the purchase price. So in XXXX a bid offer was accepted bumping the offer we received in XXXX. Per XXXX guidelines we are supposed to have been given a reply within 30 days. We are now in XXXX and we are still waiting for approval. It has been about 2 1/2 weeks now that we have been waiting for PMI approval. How does this make sense to have the bidding to expedite the process and we are still waiting for an approval. From what I also understand, we should have received a Short Sale Notice, but we have not. I also have people coming to the house saying we are going into foreclosure sale because the foreclosure sale notice is published. This is very stressful and this is why with these lengthy processes and delays we lose buyers or as a homeowner we are mortified by the looming prospect of having our home foreclosed. Again, if the original offer was within the range, why did n't the bank just accept instead of accepting a higher bid, and then having to lower it? With such a long delay, it also makes it difficult to search for a new home to rent because we ca n't really commit and leave the home vacant. All of these situations make it for a very stressful way to live which also causes health concerns. Please assist us in expediting the process so that we may have a dignified closing.
08/06/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • MI
  • 483XX
Web Older American
At the beginning of XX/XX/XXXX I was accepted to get a modification on my mortgage with Nationstar Mortgage in XXXX, Texas. I was to do XXXX trial payments starting in XXXX which I completed and got my modification. I got my final paperwork to sign and get notarized and send back to Nationstar. On my paperwork it stated that " Borrower promises to make monthly payments of {$700.00} starting on XXXX XXXX. '' I sent XX/XX/XXXX payment and then XX/XX/XXXX. The middle of XXXX I got call from the mortgage company that I needed to sign the paperwork again because they said did not have all the pages but this would not affect the modification. I did that. In the beginning of XXXX I received XXXX letters ( XXXX reg. mail and XXXX cert. mail ) stating that if I did not pay {$1100.00} by XXXX XXXX they were going to start foreclosure on my home. I called and asked what was going on. First they tell me that my monthly payment is not {$700.00} but is {$940.00}. I asked why it was not on my paperwork and they claim that they did not know what my escrow payment was. ( I did not believe that ). I asked why I was not notified and was told that because of my bankruptcy ( discharged in XX/XX/XXXX ) that by law they do n't have to send me monthly statements or call me to tell me what I owe. I asked how would I know what I owe then and they said I could call them! Why would I call them if my paperwork stated I was to pay {$700.00} every month?! When I call this company the agents can be very rude and everyone gives a different answer to the same question.If I call XXXX of of their loan specialist on their private number I never get them but get their voice mail and I leave a message and they never call back ( ever ). The foreclosure is in suspension now so I can try and get caught up but I feel this is their mistake not mine. I called the XXXX office in XXXX, Tx. and they have a F rating. I filed a complaint with them and also the Texas Mortgage Banking and Savings Lender.
10/23/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • OR
  • 974XX
Web
I am behind on my mortgage payments and facing foreclosure. I went through Oregon 's foreclosure avoidance program with my lender. The meetings were spaced out over a long period of time and no solutions were offered up by the lender to help me keep my home. Soon after the last meeting I was served foreclosure papers. I believe the lender had no intention of helping me and was just doing the minimum that the state required by going to the meetings. I have filed countless required documents with the lender including letters detailing and proving my financial hardship. I filled out the packet of forms for making home affordable all to no avail. My case seems ideal for the making home affordable act. My wife and I bought this house together after XXXX kids and twenty years of marriage. She started XXXX and then left me. This was emotionally and financially devastating. She took her earnings with her and has since filed a quit claim deed on property. Then I had a very long unemployment period. The new job I finally landed pays much less than my old one. This is how I fell behind on my payments. Now I am trying to save my home for myself and my teenage daughter. It gives her stability. We love and feel safe in our neighborhood. My lender still rarely communicates with me. Recently I was turned down for a loan modification due to not enough income. I heard this through the housing agency that has been helping me try to save my home ( XXXX ). I only received a denial in my ex wife 's name. She no longer has an interest in the property. I was supposed to be able to appeal if I received a denial and the wages they used to calculate were incorrect. I never received it. The stress I face everyday I wake up knowing my house could be lost is getting to be too much. I am also heartbroken when I think of my daughters reaction if I lose the house. I just want a fair chance to save my house and do not believe my lender puts any effort or interest into aiding my plight.
10/16/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • NV
  • 89130
Web
I had purchased a home back in XXXX 2007 and XXXX XXXX XXXX had approved the first mortgage. I wanted to make changes around the home and decided to apply for a HELOC and was approved for the equity line. I had paid my payments on time until circumstances beyond my control left me in a financial bind. I struggled to keep my payments current and finally I was unable to keep up with all obligations. With the housing development that took place I was upside down on my property. I spoke with an attorney who explained I could short sale the house and though it was going to still be a negative reporting situation it would n't be a foreclosure and the bank would still recoup some of their funds. I gave Power of Attorney to my Attorney to handle the confusing processXXXX XXXX XXXXXXXX XXXX did agree to the short sale but then I was informed the 2nd mortgage had to remove it 's 2nd lien to be able to do so. There was an agreement made with XXXX XXXX to remove the lien but that we would still pay them which we have. In the process of having this drawn up XXXX XXXX XXXX transferred the mortgage to Nationstar Mortgage. My attorney had tried to complete the short sale but Nationstar would not communicate with our attorney. We had moved from the home and were over an hour away from the property. We were never notified that the house was being foreclosed on. My wife had driven by the house to try and complete the clearing of our items when she saw there was a notice pinned on the door indicating the house foreclosed. We spoke to the attorney and he said they did not reach out to him nor us and at no time did they try to communicate with us. I have tried to get information from NationStar and they still will not respond. I have disputed this with the bureaus and the bureaus have been no help. The way this unfolded was underhanded when we were only trying to do the right thing. I have requested records from NationStar payment history etc, and they will not respond.
05/30/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Credit decision / Underwriting
  • FL
  • 33172
Web
XX/XX/XXXX I got excepted into The Hardest Hit Program. UMAP ( Unemployment Mortgage Assistance Program ) /.MLRP ( Mortgage Loan Reinstatement Payment ). Therefore the MLRP paid out XXXX towards the past due amount of the mortgage.The loan funds can used to pay monthly mortgage, escrow expenses, property taxes, homeowner insurance.All funds will be disbursed by Florida Housing directly to the loan servicer on behalf of the homeowner. In addition current pending Litigation, including foreclose proceedings with the Mortgage lender and or other parties must return the loan to its original anoint. In my case XXXX Therefore the original loan has to be reinstated! Which at this time NATION STAR has not done so. Furthermore, UMAP pays out to the Lender on my behalf in the amount of {$1100.00} per month towards my monthly mortgage payments during the term of my UMAP assistance of one year. Nation Star has taken the Monthly payment and has applied for their legal fees in the amount of {$920.00} per month plus a charge of {$45.00} per month for Property Inspection. Which become a total of $ {$970.00} out of the {$1100.00} per month that is suppose to go toward a mortgage payment. Therefore according to Nation Star the payment that is left towards the Monthly is {$170.00}? Nation Star has violated the terms and conditions of the Florida Hardest Program. And state that I still owe them a balance due of {$34000.00} as per their XXXX/XXXX/2016 statement. Finally the topping on the cake. Nation Star was Foreclosing on me while at the same time try to get me a Loan Modification on the home. According to Florida State Law called " DUAL TRACKING ''. No Financial Institution can provide you a LOAM MODIFICATION WHILE AT THE SAME TIME, AS DOING A FORECLOSER ON YOUR HOUSE. And till this date, with countless calls to NATIONSTAR no ones has borrowed to assist me or do anything that they where suppose to do then they accept the payment from FLORIDA HARDEST HIT & gt ; XXXX
07/02/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • CA
  • 91941
Web
This is an update based on new gathered information regarding Notary XXXX XXXX, an employee of Aurora Loan Services , LLC and Nationstar Mortgage , LLC. Please see attached letters from Colorado Secretary of State XXXX XXXX XXXX-Notary Section, Licensing & Enforcement. As of today, XXXX XXXX, XXXX, I have confirmed with XXXX XXXX that XXXX XXXX was required to and has failed to submit any copy of her journal entry for XXXX Quit Claim complaints filed against her from XXXX XXXX. We are disputing the validity of XXXX Quit Claim documents signed by XXXX XXXX and recorded in the XXXX XXXX County Recorders Office # XXXX on XXXX XXXX, XXXX and the XXXX XXXX County Recorders Office Document # XXXX on XXXX XXXX, XXXX. These documents are claiming that Nationstar Mortgage , LLC has sole beneficiary status of residential property. It is apparent by XXXX XXXX, an employee of Aurora Loan Services , LLC and Nationstar Mortgage , LLC. has deliberately refused to adhere to the Colorado Secretary of States numerous demands to produce the required journal entry for XXXX documents. Furthermore, I have attached an unrecorded Corporate Assignment which was submitted by Aurora/Nationstar attorney XXXX XXXX XXXX of XXXX only to the CFPB, however, XXXX XXXX has never filed this document with any court. XXXX XXXX is listed in a FOIA CONFIDENTIAL TREATMENT REQUESTED BY XXXX XXXX XXXX XXXX on XXXX XXXX, XXXX as Assistant Vice President of XXXX 's investment division which we believe is a conflict of interest as he has continued to litigate in bahalf of both XXXX and Nationstar by XXXX XXXX. ( Download of XXXX pages will not attach. I will mail a copy to the CFPB ) We are asking that the CFPB address and investigate these important notary violations from XXXX XXXX and her employees at Aurora Loan Services , LLC. and Nationstar Mortgage , LLC. If I can be of any further assistance in your investigation, please contact me anytime. Sincerely, XXXX XXXX XXXX ( XXXX ) XXXX
08/27/2018 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • CA
  • 92335
Web
To Whom It may concern, I XXXX and XXXX XXXX would like to formally complain about my mortgage servicer Mr. Cooper. I submitted my complete application for mortgage assistance about 2 months. I keep following up and I speak to many people seems that no one knows whats going on. They've been give me the run around transferring me all over the place. Finally today, they told me theres no time to review and that I hand a sale date set for XX/XX/2018. As you can see, I've been bounced around given wrong information not just by rep but by managers. They admitted to handling wrong our case and that he was sorry but that my house will go for sale on XX/XX/2018. I explain that I have a family and that we are going to be in the street and my mother is very Ill to be move suddenly but he did not show any sympathy towards my situation. I stated to him that I do not want to lose my home that's all we have and that I will be thrown out with my family and no place to stay he he did not care I felt very discriminated at that point. I don't understand why they would ignore my application all this time and they waited to get close to a sale date to tell me they didn't review my application. I ask why is he treating us like that I don't deserve to be treated fair like everyone else its clear to me that you are discriminating me he disconnected the call and left me with words on my mouth. They are not even allowing me to appeal. All I'm asking is a fair review and for my sale date be postponed so they can get a chance to review my package and review my current situation with and to stop discriminating me. If this does not go anywhere I am going to seek legal advice to see if I can sue my mortgage company. I give permission to Consumer Financial protection Bureau to speak on my behalf and get to the bottom of this I am scare to call on my own mortgage servicer.Please, help me I do not want to be thrown out on the street with my family. Yours truly, XXXX and XXXX XXXX.
03/14/2018 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • TN
  • 37412
Web
My payments increased from {$800.00} to approx {$1100.00} and I did my best to pay. I became delinquent around XX/XX/XXXX. I was confused, facing homelessness, and not sure what to do about this. I reached out to Nationstar/Mr Cooper, for assistance. They spread the payments over a few months. I was unable to maintain. I was not given any other options. In XX/XX/XXXX, a local ministry/consultant informed me of possible options to Prevent Foreclosure. I paid No Money to this Consultant and gave written authorization to Consultant to speak on the account. On XX/XX/XXXX, we informed Nationstar of our intention to short sale and prevent a foreclosure. We were informed that when an offer is received it must be initiated by a real estate agent via XXXX XXXX. We advised Nationstar/Cooper that there was no real estate agent involved and that we hoped to have a Cash Offer soon after the home inspection is completed. Nationstar/Cooper did NOT CLARIFY PROTOCOL to complete a Loan mod packet FIRST, then go to XXXX. On XX/XX/XXXX, XXXX rep Unique, XXXX, and XXXX informed Consultant of Mr Cooper site and XXXX. However, the packet was to be mailed to my address as we focused on details of raising the money to pay Cooper account off. I never received the packet that Cooper says was mailed out. All of my mail is being delivered properly EXCEPT Mr Cooper. During this time, the account was sent to foreclosure and a foreclosure sale date was set for XX/XX/XXXX. TO DATE, I HAVE NEVER RECEIVED A NOTICE OF A FORECLOSURE SALE. The Consultant found out about the f/c sale date by word of mouth. In fact, when we call in they verify the account but did not mention the sale date until we asked. As of XX/XX/XXXX, it was made clear to me and the consultant. XXXXXXXX never had intention to assist me with saving the home from foreclosure. Therefore, I am writing you for help. This Home does NOT have to go to foreclosure if given clear instruction for mortgage assistance.
03/19/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • VA
  • 230XX
Web
We fell behind in our payments back in 2014 following a really unreasonable modification. The modification was over {$1300.00} and placed our loan into 40 years. At XXXX years old we will never live to pay this off. A few months after the modification the payment went down to {$1200.00} a month. We fell behind XX/XX/XXXX due to the fact I am having health problems and my medical condition is on going at this time. We also lost about {$400.00} a month in income due to family members moved out of the home, in which they where contributing to the household at the time. We received a notice from the mortgage company Nationstar that we had to have in a payment just over {$2000.00} by a date in the letter in XX/XX/XXXX. We contacted our point of contact person XXXX XXXX and informed her we where having difficulty and that we needed more time. Again we contacted our mortgage company and the man that answered the phone told us we had to have in over {$4000.00}. We informed them we did not have that much but could make a payment and where awaiting our tax return. Within a week the amount went up to over {$7000.00} and they turned the account over to a lawyer for collection and foreclosue precedings. We have attempted since XX/XX/XXXX to make a payment in order to get caught up but they will not take any payment, in order to help us out. Now we can not even get a response from XXXX XXXX at Nationstar or the law office they sent the account to for collection. In the meantime we are just getting further and further behind. We where not looking for another modification just a forbearance to get us time to get our finances back on track. We did get a letter from someone at Nationstar that handles compliants but that only puts the side of the story out that tells how we are behind. How they says they are out to help us and wo n't even return our calls or talk with us. Feeling stressed out due to we have a son with a XXXX and fear we will be out on the streets.
03/13/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • FL
  • 33145
Web
I am the primary borrower on a home mortgage loan held by Nationstar/Mr. Cooper. I did a Quit Claim Deed on the mortgaged property 12 years ago but remained on the loan with the co-borrower. The property went into foreclosure last year and the co-borrower, who remains on the deed, requested a loan modification. I told Nationstar/Mr. Cooper not to process the loan modification because I didn't request it, did not agree with it and would not sign it. The co-borrower had agreed to sell the property since I did not agree to the modification. Against my directions Nationstar/Mr. Cooper processed and recorded the loan modification on XXXX-18 without my consent or signature. They removed me from the modification and executed the modification solely with the co-borrower. This is illegal because I'm on the original mortgage note and the Quit Claim Deed did not release me of the loan liability. I was not married to the co-borrower and, therefore, there was no divorce or divorce decree. A Quit Claim Deed without a divorce decree is not a valid legal instrument to remove me from the modification. I have now asked Nationstar/Mr. Cooper to deobligate me from the mortgage and they refuse to do so. They are still holding me liable for the modified loan which I did not sign or agree to. The property was supposed to have been sold by the co-borrower when the foreclosure proceedings began but the co-borrower will not sell now because they obtained the loan modification. Therefore, I am still liable for the loan and it has damaged my credit and I'm not able to obtain a new mortgage. Had Nationstar/Mr. Cooper not processed the illegal modification I would have been free of the mortgage liability when the property got sold. Nationstar/Mr. Cooper needs to deobligate me from the loan since they removed me from the loan modification without a legal right to do so. Therefore, the recorded loan modification is not legal and does not obligate me to the new loan agreement.
06/01/2017 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • MD
  • 216XX
Web Servicemember
XXXX XXXX XXXX XXXX, XXXX XXXX/XXXX XXXX/ XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Md XXXX My brother was killed ( XXXX ) in XXXX last year on XXXX XXXX. 81 days later my father passed away from a XXXX XXXX/XXXX of losing my XXXX XXXX XXXX XXXX XXXX age XXXX years old. The Army is currently XXXX me under lone survivor to take care of my family deaths.

Nation Star Mortgage Company is the loan # XXXX. They are not recognizing that I am a service member of the XXXX XXXX. I have been denied loan modification and they are proceeding in foreclosure. I wish to stay in the home, I have no where to go. Nation Star mortgage has had home inspector come to resident and I have been harassed numerous occasion. Their home inspectors have pulled in my driveway and yelled pay your " XXXX Mortgage ''. They do n't know the circumstances and the home inspector when I came out into the driveway he reached in his car and got a bat. I told him to leave and called police. Their home inspectors keep pulling in the driveway taking pictures and speeding off. I followed numerous inspectors and told them to stop stalking my house and sitting in front taking pictures for 10-mins. My wife has recently purchased a firearm because of the harassment. Nation Star said their house inspectors, the gentlemen who approached my wife on the property said he was with the bank. I suffer from XXXX I served XXXX XXXX XXXX in XXXX XXXX, XXXX, XXXX and XXXX I have contacted MD sheriff XXXX and he said they are n't allowed to do all this. Sheriff XXXX said their breaking the law for even putting the house in foreclosure status. If they come on your property again we will arrest them for trespassing and advised me not to discharge my firearm unless they try to come in the property. I currently had friend a XXXX Police officer XXXX XXXX XXXX staying with me at the residence to make sure nothing happens anymore.

Regards XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

10/26/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • AZ
  • 852XX
Web
We filed a chapter XXXX Bankruptcy in XXXX, and it was discharged in XXXX. We held our mortgages outside of the BK, and authorized the lenders to continue to send statements. When the BK was discharged they were sent a copy of the discharge as well. There was a change of servicing company, but XXXX servicers took the same stand. They would not send us any statements or letters, they did not send the annual escrow disclosure statement or notify us of any changes. They would not speak to us, or allow us online access to our account. The second servicer took over our loans XX/XX/XXXX ( we have XXXX homes XXXX was my husbands and XXXX was mine before we were married ). We were not given online access to our accounts by the new servicer until XXXX XXXX and XXXX XXXX respectively. They still do not send us correspondence, annual escrow statements, or regular statements. We can see these letters generated online, but they never are sent. Additionally they are not reporting our payments to the credit bureaus. They are insisting that we give them a reaffirmation letter and then they will report to the bureaus. Our BK attorney has strongly advised us not to sign a reaffirmation. His position is XXXX fold, first of all the properties were held outside of the BK, so there is no need to reaffirm the debt. Secondly he feels that the servicing company is taking away our rights to begin a new start in building our credit. His recommended resolution is that we re-open the BK and file an adversarial action against the servicer regarding their non-reporting and it 's impact on our ability to re-establish credit. Nationstar has essentially taken away our rights given to us upon completion of the BK and has hindered our ability to establish credit of any kind even to lease a vehicle without a co-signer. We have been working on correcting all of these issues for close to a year and a half. Can you help us clearly understand our rights in this situation?
09/27/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • GA
  • 30058
Web
ever since my loan was transferred from XXXX to this lender Nationstar there have been major discrepencies in the billing. For many months they would send a bill that i owe {$25000.00}. and another month stating something different. I have a loan modification agreeme nt since XX/XX/XXXX. But it seems like Natiotnstar is attempting to change my modification without my consent or official acknowledgement. My modification, which was signed by me and XXXX should be in effect until XX/XX/XXXX. In XXXX, i fell upon financial hardships and i missed XXXX payment. Hence, in XXXX i mailed XXXX payments to rectify and catch up. both payments have been cashed ( i had to pay post office to do research ) both money orders have been cashed via their records. Hence the payments havent been posted. When i called Nationstar ( mostly bc during my bankruptcy, they kept sending me collections via certified mail ) so i called to get some answers then i was informed that my mortgage payment has been DOUBLED. When i call every time i receive differnt answers, XXXX answer was my home insurance was increased, i called state farm ( my insurer ) and they only increased by {$110.00}. Then i was told that XXXX made error in their calculations years ago. I have requested several times for a copy of my modification, a copy of these increases and a copy of changes being made. I have not recieved anything i requested. I would like your help in this matter. I would like a copy of necessary documents and a ledger of all transactions made between me and this lender. I dont really like how they are doing business. I feel like they violated the banckruptcy terms and i would like the XXXX lien, to be stripped via the bankruptcy. this home is underwater. I am being harrassed and hoodwinked. i am poor but i do need a home to live in and i ffeeling real comfortable making my payments prior to getting with Nationstar. they are causing me undue stress and it is affecting my health.
07/21/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • CA
  • 92646
Web
We have an existing mortgage with Nationstar Mortgate, loan number XXXX. We have good credit, never late on a payment or filed bankruptcy, steady jobs and near $ XXXX in equity on our home. We have been attempting a refinance since XX/XX/XXXX. Initially, we were approved but when it came time to sign, they changed the terms of the loan on us. We were working with another lender, too ( a broker friend, unfortunately ) who said he could meet their original terms of the loan. We decided to go with him. It turned out to be a mistake so we went back to Nationstar, hoping it would be easy to resume the loan. It has been a disaster. With no competition anymore, it has felt like Nationstar has no intention of giving us the lower interest rate they quoted us ( 3.99 ). There have been XXXX different loan officers on this loan. It appears that, instead of extending the lock ( which costs them ), they avoid it by originating a brand new loan and assigning a new loan officer. With that comes the deluge of NEW requests for documentation they have already received. And no one will ever call us back or answer simple questions : Is this a new loan? Has the interest rate changed? Are the closing costs still waived? We will supply all their demands and then they change loan processors again. The most recent loan agent is now in Connecticut and has asked for the FULL copy ( via email ) of our living will and trust. It is about XXXX pages long. I can not get it through my server. So, we set up a very organized, shared XXXX file where she can easily find and download all documents she needs. She has never accepted the link or even replied to my email suggesting it. Honestly, they are not operating in good faith. They have NO intention of lowering the rate on our mortgage. It has been XXXX months and we are still in the very first stages of refinancing. This is the most egregious experience with customer service I have ever been through. Can you help us?
10/24/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • DE
  • 19901
Web
XXXX XXXX XXXX, XXXX represented XXXX and XXXX XXXX in regards to their residential refinance. On the date of the funding ( XXXX XXXX ) we sent her payoff funds to XXXX XXXX, these funds on the payoff were good through XXXX XXXX. On XXXX XXXX ( 4 business days later ) we received a call from them saying this payoff was short. At that time the clients received called from them ( XXXX XXXX XXXX as well we received the following amounts from them advising us on the amount needed to get this mortgage paid off, the amounts were : {$1100.00}, {$190.00}, {$1100.00} and then the full amount of {$100000.00}. Once this was resolved over an hour phone conference with XXXX XXXX XXXX. # XXXX XXXX, our mutual client tried to pay this amount over the phone. We were told that XXXX XXXX can not accept payments over the phone and will only take certified funds to this short payoff. The client then followed the instructions and sent them via Fed Ex ( Tracking Number : XXXX XXXX the certified check in the amount of {$1100.00}. They stated that once this was received the account would be paid in full. Now fast forward to today, ( XXXX XXXX ) Our office received a check from XXXX XXXX in the amount of {$100000.00} regarding the amount that our office sent them back on XXXX XXXX. We are now back to square one. I have to now deposit this check and wire these funds back to them. I am concerned for the client that they are going to try to post late fees and this is going to be an on going process. The representative I spoke to now XXXX XXXX stated he has no notes in the system on the conversations over the past few weeks and will look into the employees that we spoke to so we can get this resolved. I feel immediate action needs to be done with this company. When this was going on even the employee XXXX was very sorry about this and stated to me that this happens all the time and they get a lot of complaints from people when they try to payoff their mortgages.
09/01/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 91604
Web
XXXXUpdate to Complaint XXXX regarding Nationstar Mortgage ; I was paid on the afternoon of Friday, XXXX XXXX. I logged into XXXX to pay my mortgage principle, interest, actual escrow, and late fee. Nationstar 's online system would not allow me to pay ANY AMOUNT except the total amount they deem owed - i.e. the additional $ 400+ they are trying to collect as a RESPA ALLOWABLE 'cushion '. I called Customer Service and was told that they can not accept any payments except the TOTAL AMOUNT NATIONSTAR DEMANDS either. I was told I could mail or XXXX XXXX a payment but until the Escrow Account Dispute was settled, my payments would be held in suspense, and I would have to pay the additional 'Escrow Shortage ' - THERE IS NO ACTUAL ESCROW SHORTAGE on my account for my payments to be credited and not considered in default. I asked repeatedly if that tactic was legal?? I was attempting to pay IN GOOD FAITH the amounts I owe to principle, interest, actual escrow amount, and late fee! How could Nationstar refuse? I was told over and over that they were trying to HELP ME and give me alternatives to pay what I 'wanted to pay via XXXX XXXX or the postal service. ' We can escalate a resolution but it would n't be solved for at least XXXX more days - within XX/XX/XXXX. I asked - why just escalating now? I filed a complaint with the CFPB and have received a mailed written response from Nationstar that it was being 'reviewed ' - NOW you can escalate it - but without accepting XX/XX/XXXX 's payments I am trying to make, and keeping XX/XX/XXXX 's payments in 'SUSPENSE ' - tomorrow I will be in the second month of DEFAULT? How is this legal? or HELPING ME? I hung up. I immediately emailed Nationstar Customer Service with the above complaint. I had to leave to go to work - I could not go to the bank, then to a XXXX XXXX provider to wire the payment I legally owe and am happy to pay. Today, Nationstar has my mortgage account in 2 month default.
04/26/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • XXXXX
Web Older American
Dear CFPB, RE ; XXXX - XXXX , XXXX XXXX XXXX , XXXX , XXXX I am writing to you because I 'm in the process of purchasing a property thru XXXX a division Nationstar Mortgage who accepted my offer on the above property as of XX/XX/17 . Even though XXXX a division Nationstar Mortgage made me pay up front a fee of {$25000.00} just to make an offer on the property my offer was accepted as of XX/XX/17 . I received the purchase agreement from XXXX a division Nationstar Mortgage who requested for me to sign the documents via XXXX , at the same time I was assigned to XXXX XXXX who identify her self as the point of contact. As of XX/XX/2017 an email was sent to me requesting for me sign the purchase contract which XXXX a division Nationstar Mortgage had confirmed my offer was accepted. Now as of XX/XX/2017 XXXX XXXX email me stating that because of my background my offer was cancelled and they accepted another offer which it was higher from my offer. At that point I was shocked since XXXX XXXX pretty much told me that because of my background XXXX a division Nationstar Mortgage refuse to move forward with my offer even though the offer was already accepted at that point. I requested for XXXX XXXX manager and she hang up the call, now after calling XXXX a division Nationstar Mortgage phone # XXXX . XXXX a division Nationstar Mortgage keeps telling me that they are no longer going to speak to me because the property that I made an offer was already in the process of getting sold to someone else and no manager was available since they were all out of town. Please please all I 'm asking is for help to stop XXXX XXXX and XXXX a division Nationstar Mortgage from discriminating me and my family. All I 'm asking is to continue with the purchase of my dream home and I feel this is not fair for me and my family. XXXX XXXX Cell # XXXX
08/12/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 78130
Web
We, my husband and I, are being charged another {$1000.00} on our mortgage payments without real justification for the increase ( from {$1000.00} to XXXX ). Last month with the auto pay that we had set-up with them our account went negative about {$900.00}. We scrambled to make up the difference immediately and tried to communicate with this company to get answers, but we were only given the run around. I had to figure out on my own that I was being over charged on the taxes. So I went to the tax offices that are involved, because I happened to buy a house that is situated in two counties ( XXXX county and XXXX county ). Both counties explained how we are taxed. We pay full county taxes for XXXX, because that is where our house is physically at and only pay Comal ISD and city taxes for XXXX county. Very simple. They gave me estimations on what the taxes are, that came close to what we used to be billed. So with this new knowledge I called the mortgage company explained where their mistake was, but I have experienced with them the run around. They said it was going to be corrected and still have n't corrected anything. Now it is another month and the payment is due, but we are still being charged the {$2000.00} and again I went to the county offices and they told me the same thing and gave me print outs of what they thought could help ( to fax to the mortgage company ) and they told me the mortgage company should call them, so that the county offices can explain it to them ( the mortgage Co ). The mortgage company is telling me I have to wait 7 days so that they can investigate the situation, again. But our mortgage is due my husband and I only have the normal amount that we were a custom to paying and budgeted for, we do n't have {$2000.00} to give them this time. We never would have bought a house with such a high monthly payment. Never! Now I 'm scared to lose the house over something that is not true and correct. Please help.
08/01/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NJ
  • 080XX
Web Servicemember
Your support in this matter is appreciated in advance. I have two mortgages with Nationstar. Each loan is at least 10 years old to date. I have never missed a payment nor have I been late on either loan payment to Nationstar. When speaking with a lender recently who had run a credit report, I was alerted there were two " late mortgage payments '' showing on one of the loans for the months of XX/XX/XXXX and XX/XX/XXXX. I was quite upset to hear about this considering I monitor the status of my credit. When I checked my banking records, all payments in XX/XX/XXXX were paid on time. When I called Nationstar to inquire about this I was informed the loan amounts had changed ( escrow and interest ) and my payment was short not late. I was not aware of the change and was surprised this had occurred and was not notified. From what I recall from my original note, partial mortgage payments were not accepted. I should have received the original check back to me notifying me the payment was incorrect and not accepted. I then would have been informed of the shortage, made sure it was taken care of, and would not have this infraction on my credit. Often I receive from Nationstar a special delivery notification ( XXXX XXXX or other overnight delivery ) about considering to refinance my properties. If this is the case, why was I not sent an overnight alert of importance to tell me about the shortage payment on my loan? Maintaining my credit score is very important to me and has been for over 30 years I have established credit. I have paid 5 ( and two second mortgages ) mortgages faithfully since the XXXX housing market crash and felt quite proud that I never have been late nor had to walk away from a mortgage. In summary, I want to have the late payments removed from my credit report and should a change occur in my loan, I would appreciate, given my payment history, to be notified first before affecting my credit standing. Thank you. XXXX XXXX
05/05/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NC
  • 28277
Web
To Whom It May Concern, For th e 2nd year in a row, Nationstar Mortgage has paid for Flood Insurance on a property unnecessarily. T he Flood Insurance is paid for by my HOA and I have produced the necessary documentation, multiple times, to Nationstar p roving that the policy was paid. Regardless, they paid for a new policy -- not just once, but, twice -- at the cost of {$430.00} each time!! I was able to get a refund from the insurance company for the 2nd p ayment of {$430.00}, however, they are not willing to refund the first payment. Nor should they have to. The fault for this resides completely w ith Nationstar and they have admitted that I should be refunded my money and then later refused to do it. At this point, keeping my money is equal to theft. They made the same mistake last year, and after I filed a claim with the BBB, they eventually refunded me my money. How they can make the same mistake again this year and not give me back my money is unbelievable. * XXXX / XXXX / XXXX -- proof of Flood Insurance on the property was provide d to Nationstar ( fa x confirmation is attached to this complaint ) * XXXX XXXX -- the proof of flood insurance was provided again to Nationstar * From XXXX & XXXX -- MANY MANY conversations with the customer service group, the escrow group, insurance people, etc. * XXXX / XXXX / XXXX , a representative began emailing me. * XXXX / XXXX / XXXX -- I was told that a refund ( for {$430.00} ) was being requested and would be paid by Nationstar to m e. * XXXX / XXXX / XXXX -- I was told the refund was denied. I was told this only after I inquired because I had received, another, erroneous escrow statement and I still had n't seen the promised refund. I need help forcing this large company to STOP STEALING FROM ME. I am beyond aggravated and would like to see this company prosecuted for criminal theft. I appreciate any help you can provide. Sincerely,
07/07/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • ME
  • 040XX
Web Older American
Nationstar Mortgage Subject : Foreclosure Process Loan : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Date : XXXX XXXX, XXXX XXXX AM Dear Nationstar XXXX On XXXX This Morning '' TV Program today, XXXX/XXXX/XXXX, there was news article that directly related to your ongoing dealing with me. I have copied it below. As you know, XXXX, my previous mortgage servicing company in XXXX XXXX, missed sending the first payment to you, and the second was set up online with your mortgage servicing website to draft my checking account, and it did not go through, and finally, as I said previously, my marginal cushion between my SSI payments and the mortgage payment was very small : {$730.00} vs. {$620.00}, and my car broke down several times at the end of XXXX. As I live in an area where a car is necessary, the minimum amount of work possible each of these months, did not allow me to make the full payment for the third month. I have kept up with payments since. I am XXXX XXXX XXXX and I have lived in this house XXXX years, and I want to continue living here. Please pay attention to this as I will send my complaint, including a copy of this, to CFPD, as you, Nationstar, are aggressively sending me into foreclosure. Please consider adding the late payments to the mortgage due. Thank you. XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX ME XXXX XXXXXXXXXXXX # # # ... http : //www.cbsnews.comXXXX Are private equity firms making mortgage mistakes? ... XXXX XXXX, XXXX, XXXX AM ... There is new concern for some homeowners nearly 10 years after the last housing crisis. A recent New York XXXX investigation found that private equity firms, which bought distressed mortgages after the XXXX crisis, are making similar mistakes that banks made before the last bubble burst. XXXX News business analyst XXXX XXXX joins " XXXX This Morning '' to discuss whether homeowners should be worried ... These firms are pushing people into foreclosure with short term late payments, contact CFPD.
06/09/2016 Yes
  • Mortgage
  • VA mortgage
  • Loan modification,collection,foreclosure
  • TX
  • 78640
Web
I have filed this complaint with ; HUD, Making Housing Affordable, FBI, XXXX, XXXX, XXXX XXXX XXXX XXXX, Federal Trade commission, American Bar Association, XXXX Attorney General and I 'm sure some other agencies. I just found this out today so these agencies have not had a chance to contact me back. I got a letter to vacate the premises today so time is of the essence I just need someone to help me. I was contacted by XXXX XXXX XXXX XXXX out of XXXX XXXX after I was online looking for a company to help me avoid foreclosure on my VA loan. They asked me if I did a load modification with my current mortgage company and I said yes, they told me my mortgage company was under a class action lawsuit and I could avoid foreclosure as well as end up with a settlement under the dodd-frank act. They asked me if I had equity in my home and I said yes about $ XXXX, they said that is probably what the bank was after to gain. I gave them XXXX that day and they sent me paperwork to do. I did it but they kept saying they did n't get it. Yesterday I was contacted regarding my payment bc they do n't take XXXX XXXX and she wanted to know if I could use the same visa I had been using. Today I found out my home had been sold. I had no Idea. I contacted the law group and it was apparently news to them too, then she called me back and said a letter was mailed on XXXX XXXX that they were dropping me as a client due to incomplete paperwork. I told her I have sent in my paperwork numerous times, she wanted to see it, so I faxed her the copies of the multiple emails I sent. I then called back to see if they received them no one answered the phone on any number I dialed before for the rest of the day. I am a 12 year XXXX Vet, I 've been on XXXX XXXX, XXXX XXXX XXXX. I am a sinlge mother of XXXX children. I bought this house with I was XXXX years old and I ca n't believe this has happened. If someone, anyone can help me please do!! I am at a complete loss.
06/14/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 95843
Web
Hi, my servicer NATIONSTAR MORTGAGE, LLC is violating my California Home Owners Bill of Rights and other laws and are making fraudulent foreclosure sale on my property. I have been approved for a loan modification with NATIONSTAR MORTGAGE, LLC and have paid them for the Loan Modification Trial Period Payments and they are still placing my home under foreclosure sale scheduled for XX/XX/2017. How are they allowing this fraud to happen. Or are they trying to get what they can out of me and sell my home. Seems like they want to take my trial period payments and not give me a loan modification after. Why would they place my home under foreclosure while Im still in the trial period payment process? I want to work with them and have been for a very long time. After a couple years of working and trying to get a loan modification finally Nationstar Mortgage approved me for a Trial Period Payment Plan. We were very happy to finally see a Trial Period Plan and we were happy to move forward. Our First payment had to be made on XXXX XXXX 2017. I agreed to the Trial Period Payments and sent out my first payment of {$1400.00} to Nationstar Mortgage on XXXX XXXX, 2017 and was delivered on XXXX XXXX, 2017 which they accepted and everything was ok. Next month I sent out the second Trial Period Payment of {$1400.00} to Nationstar Mortgage on XXXX XXXX, 2017 and was delivered on XXXX XXXX, 2017 which they accepted and everything was ok as well. But after making those two payments I received letter in the mail saying that my Loan Modification was denied due to not making the Trial Period Payments. How can this be that after making two payments which they cashed they now are saying that I did not make any payments? I have proof of these payments and now they have placed my home for sale on foreclosure auction set for XXXX XXXX, 2017 ( XX/XX/2017 ). They are clearly in violation of the California Homeowners Bill of Rightsand other laws as well.
09/22/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CA
  • 95688
Web Older American, Servicemember
Our complaint XXXX to the CFPB illicited an answer to our lawyer XXXX XXXX from the attorney of Nationstar, XXXX XXXX XXXX. This answer brought an other claimant to our Note, this time XXXX. It is as usual the same circular rhetoric not answering the question who is the REAL OWNER of our Note. It answers only the part of the servicing and their rights. Calling the number of XXXX, which they gave in the letter XXXX does not answer. Ask the question about your loan, they answer and forward you to a number which does not respond. As the Grantor/Beneficiary of the DOT, our question has been, who is the Holder-In-Due-Course of this alleged Note they are trying to foreclose on. The Lender on the DOT, which we the Grantor/Beneficiaries executed, did not declare a default. First of all, where is the Authority that Nationstar Mortgage LLC is the Servicer for XXXX? After all Nationstar Mortgage LLC, became the servicer XXXX XXXX, FIVE MONTHS after the last payment was submitted, as well as the assignment to XXXX was recorded XXXX XXXX, TWO YEARS later and again recorded to XXXX XXXX XXXX, FOUR YEARS later and they are the servicer? The fact that Nationstar Mortgage became the " Servicer? '' 5 months after payment was submitted makes them under 15 U.S.C 1692 a debt collector. After 90 days the Insurance which we the grantor/beneficiary paid for, satisfied the loan. Nationstar bought the loan as debt collector and is trying to collect a debt due to others. There is no authority from XXXX. Facts which Nationstar has used in correspondence, court arguments and it the CFPB, why they have a right to collect : # 1- XXXX XXXX is the Note Holder # 2- Nationstar Mortgage LLC is the Note Holder, evidence a Corporate Assignment by XXXX for value granting Nationstar the Note # 3- XXXX is the Note Holder in the letter dated XXXX XXXX, XXXX. NATIONSTAR MORTGAGE LLC needs to be investigated for fraudulent practices, including their lawyers.
07/12/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • MD
  • 20772
Web
I am writing to dispute the Mortgage Account XXXX, that was inherited by the Mr. Cooper Mortgage Company from the former NationStar Mortgage. The item I am disputing, My Mortgage Account status, is reflected on all three credit reports enclosed. On XX/XX/XXXX, I pulled my credit reports and saw that this item, after being advised by my realtor companys Legal Advisor : XXXX XXXX XXXX, Short Sale Coordinator of XXXX XXXX XXXX, P.C.,XXXX XXXXXXXX XXXX XXXX , XXXX , VA XXXX ( XXXX ) XXXX-direct, ( XXXX ) XXXX-efax, XXXX ; and the former NationStar Mortgage assigned Negotiator, XXXX XXXX ( XXXX ) XXXX, that my final documents received in connection with my closing, that my Mortgage loan was approved for forgiveness ( paragraph 2 of the approval letter ). ( which I have enclosed as well ). I have also included several correspondences with my attorneys the letter confirming my no longer dwelling in XXXX XXXX XXXX, XXXX, VA XXXX since XX/XX/XXXX and also paperwork confirms the successful short sale to a Ms. XXXX XXXX on XX/XX/XXXX. I am requesting that My Mortgage Account information be modify as the information is inaccurate and incomplete. As of XX/XX/XXXX, per the advisement of my Attorneys, realtor, and NationStar Mortgage, my home was successfully sold as a short sale, approved for the loan forgiveness, and through legal proceedings, made me no longer responsible for that mortgage due to the property being owned by another homeowner. Therefore, I am requesting that the Mortgage Account information be modified to reflect I have satisfied my obligation, and that all negative marks on my Credit be deleted in order to restore my credit into good standing. As of XX/XX/XXXX, I have contacted the Former NationStar Mortgage Company 's RESEARCH Department ( Now taken over by Mr. Cooper Mortgage Company ), I spoke to a XXXX XXXX ( XXXX who was most helpful and advised me to send my cover letter, documents and email to " XXXX XXXX
07/12/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • MD
  • 20772
Web
I am writing to dispute the Mortgage Account XXXX, that was inherited by the Mr. Cooper Mortgage Company from the former NationStar Mortgage. The item I am disputing, My Mortgage Account status, is reflected on all three credit reports enclosed. On XX/XX/XXXX, I pulled my credit reports and saw that this item, after being advised by my realtor companys Legal Advisor : XXXX XXXX XXXX, Short Sale Coordinator of XXXX XXXX XXXX, XXXX XXXX XXXX XXXX , XXXX , VA XXXX ( XXXX ) XXXX-direct, ( XXXX ) XXXX, XXXX ; and the former NationStar Mortgage assigned Negotiator, XXXX XXXX ( XXXX ) XXXX, that my final documents received in connection with my closing, that my Mortgage loan was approved for forgiveness ( paragraph 2 of the approval letter ). ( which I have enclosed as well ). I have also included several correspondences with my attorneys the letter confirming my no longer dwelling in XXXX XXXX XXXX, XXXX, VA XXXX since XX/XX/XXXX and also paperwork confirms the successful short sale to a XXXX XXXX XXXX on XX/XX/XXXX. I am requesting that My Mortgage Account information be modify as the information is inaccurate and incomplete. As of XX/XX/XXXX, per the advisement of my Attorneys, realtor, and NationStar Mortgage, my home was successfully sold as a short sale, approved for the loan forgiveness, and through legal proceedings, made me no longer responsible for that mortgage due to the property being owned by another homeowner. Therefore, I am requesting that the Mortgage Account information be modified to reflect I have satisfied my obligation, and that all negative marks on my Credit be deleted in order to restore my credit into good standing. As of XX/XX/XXXX, I have contacted the Former NationStar Mortgage Company 's RESEARCH Department ( Now taken over by Mr. Cooper Mortgage Company ), I spoke to a XXXX XXXX ( XXXX who was most helpful and advised me to send my cover letter, documents and email to " XXXX mrcooper.com
04/18/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • AZ
  • 852XX
Web
In the last XXXX months, Nationstar has incorrectly applied 2 of my 4 mortgage payments. Instead of applying my payments as directed, they have simply taken the whole amount and applied to principal only, essentially forcing me to make a secondary mortgage payment for the SAME month. The first time this happened was for the XXXX XXXX payment. I paid it early, XX/XX/XXXX, in an attempt to budget for XXXX, holidays, etc. Upon discovering it, I believed that somehow it was my mistake and that I paid XXXX XXXX 's payment too early ( i.e. in XXXX instead of XX/XX/XXXX ) so I did not investigate the matter further at that time. However, this has happened again for the XXXX XXXX payment. On XXXX XXXX XXXX, I paid XXXX XXXX payment which was processed correctly. Per statement dated XXXX XXXX the next payment was due on XXXX XXXX XXXX. On XXXX XXXX XXXX, I paid XXXX XXXX payment. This payment was not applied as directed. On XXXX XXXX XXXX, I was attempting to pay XXXX XXXX payment but discovered that according to Nationstar my XXXX payment was outstanding and overdue. Therefore my intended XXXX XXXX XXXX payment was accepted and applied to XXXX XXXX, i.e. Nationstar demanded payment for XXXX XXXX XXXX mortgage in XXXX consecutive month statements. This is an unacceptable violation of the Homeowners Protection Act to be billed TWICE. I have all the back-up for the statement dates and the payment allocations which were not done as indicated. There is absolutely no mistake on what I was making payment for or where I was allocating the monies so their practices are deceptive and fraudulent. It appears as though Nationstar is illegally trying to effect payment default on my loan to begin loan modification processes. I have contacted Nationstar, specifically XXXX XXXX, to correct the matter but to date, they have refused to comply and also refused to provide information of Department Manager so that I may escalate the urgent matter.
08/11/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • TN
  • 37138
Web Older American
Dear Sir/Madam, Listed below are the facts of our complaint in the order of occurrence against Nationstar Mortgage LLC ( XXXX XXXX ) XXXX, TX XXXX for failing to post mortgage payments to our accounts mentioned in the documentation. Even-though our monthly payments are always sent out on time, Nationstar Mortgage LLC is not keeping the accounts up to date. However, late fees are applied monthly. Nationstar Mortgage LLC does not respond or corrects the problem after numerous letters were sent to several of their departments, including the Executive Vice President Of Servicing ; see listed below and attached copies of correspondence : XXXX/XXXX/XXXX forwarded letter to Nationstar asking to post mortgage payments made to accounts XXXX and XXXX on line ( XXXX/XXXX/XXXX ), and to remove late fees and derogatory remarks from loan 's history ( see attached copy of letter ) payments were made on time. Nationstar monthly statements do not reflect the payments made. XXXX/XXXX/XXXX forwarded letter to Nationstar asking to post mortgage payments made by check to accounts XXXX and XXXX and to remove late fees and derogatory remarks from loans history ( see attached copy of letter ) payments were made on time. Nationstar monthly statements does not reflect the payments made. We have sent out monthly letters to Nationstart Mortgage LLC since XXXX XXXX when they removed the automatic monthly withdrawal we had set-up on line. 10 months have passed by and Nationast continues to delay the posting of the monthly payments o ignore the posting. Also, adding late fees. We have receive threatening calls from the Nationstart staff, demanding money, threatening of foreclosure, damage to personal credit, etc. very unprofessional people, not willing to resolve the problem, only interested in making the issues worse. Attached are copies of all the correspondence we have submitted to various Nationstar 's departments and sent to several staff.
02/16/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Problem with a credit reporting company's investigation into an existing problem
  • Investigation took more than 30 days
  • CA
  • 92008
Web
- In XX/XX/2017 our Mortgage company changed names from Nationstar to Mr Cooper. - During this time our mortgage rate adjusted to a $ XXXX monthly increase. - Mr Cooper sent e-mails of the change and approaching rate increase which went into our junk mail because we did not know who Mr Cooper were. We own a retail business and receive hundreds of emails a day, most of them junk ... - We continued to send our regular payment through our banks auto pay to Nationstar. - We were never late in paying as the attached statement shows. - The payments were accepted and held, but not posted to our account. We were not informed of this. No one gave us a courtesy call to say that we were short ( not late ) so it went unnoticed. - Four months later we did receive a call from Mr Cooper to say that we had short paid 4 months in a row and it had been reported to the credit bureaus. - Interestingly enough, Mr Cooper did call us on XX/XX/XXXX just to " check in '' and make sure that all of our information was correct. At no time during that conversation was it ever mentioned that we had short paid for the last three months. ( I'm sure they record their telephone calls so I'd be very interested to hear that call played back. ) - When we were informed of the shorts we immediately remedied the problem and changed our auto pay to reflect the new payment. - Since then I have tried, without success, to reason with Mr Cooper to remove the late postings as a courtesy. It is painfully obvious why we were late but they won't budge on their position. - After I had written to the Chairman of Mr Cooper I received a package of information from a case manager basically saying that they did everything right in their methods of trying to contact us and weren't going to reach out to the credit bureaus and help us. - The one thing they did not do, was to simply pick up the phone when they received the first short pay in XX/XX/2017.
07/24/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 90620
Web
My XX/XX/XXXX house payment went up {$900.00} without my prior knowledge. Literally the day before I was set to make the payment, XX/XX/XXXX, my husband got an automated call about the account, although, nothing specific was stated. 5 days after the payment is technically due. Turns out the escrow account was empty because Nationstar gave us back the money in the escrow account and lowered the payment by {$400.00} one year ago. After doing their escrow analysis in XX/XX/XXXX, which was n't much of an analysis, considering we had lived in the house 9 months, they did n't take into account the fact that it was a new purchase and the taxes were going to increase. I had already paid the supplemental tax in XX/XX/XXXX of over {$4000.00}. If I had any clue that it was a mistake I would have called but I thought that perhaps they had collected too much when we closed our loan in XX/XX/XXXX because so much money is taken from you, honestly. Nationstar ended up paying the increased taxes ( {$5900.00} split ) in XX/XX/XXXX and XX/XX/XXXX but did n't tell me that the escrow account was severely depleted. Now I have to borrow the money to replenish that escrow account otherwise the new payment would be a burden. Any time they could have told me. I realize I could have looked at the statements but everything is done online and it 's very user friendly, very simple to pay without looking at the statement. I had no reason to believe I needed to double check anything. No one called, no one emailed, there were no alerts on the account. Also when I spoke to them over a week ago they told me they were going to send it to an escrow research dept. I just spoke with them and there 's no record of that. What kind of way to do business is this? I did n't know, but they should have known and could have been, at the very least, courteous enough to let us know, instead of dropping it on us like a XXXX. Badly done Nationstar or XXXX XXXX.
07/11/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • MA
  • 017XX
Web Older American
We purchased our home in XXXX and the loan was modified in XXXX as we had difficulty paying about {$3000.00} monthly for house that we purchased at {$360000.00}. We received a letter from our present mortgage company, Mr. Cooper dated XX/XX/XXXX stating that XX/XX/XXXX marks the anniversary of the successful completion of your loan modification. Congratulations on reaching this important milestone This letter is to remind you of some very important changes that will go in effect on the above anniversary date. It also stated that an interest rate of 4.000 % would be applied starting XX/XX/XXXX and a monthly payment of {$2300.00} would begin from XX/XX/XXXX with a total number of payments of XXXX. I am attaching a scanned copy of the aforesaid letter. Our present mortgage company, Mr. Cooper, formerly Nationstar Mortgage, is trying to talk us into a refinancing agreement that will cost us more ( including a closing cost of {$3300.00} and an yearly interest rate of 4.75 % instead of 4.000 % ) than continuing with the term stated in the aforesaid letter from Mr. Cooper dated XX/XX/XXXX. I am attaching a copy of the recent communication from XXXX XXXX, the Loan Processor of Mr. Cooper dated XX/XX/XXXX. XXXX XXXX contact information : Email address : XXXX XXXX address : XXXX XXXX XXXX, XXXX, TX XXXX Phone number : XXXX ; FAX : XXXX In spite of insisting them to act according to the letter and emailing its copy, they are not honoring the commitments made in the letter. We would want them to go by Mr. Cooper 's letter dated XX/XX/XXXX word by word by ( i ) bringing the monthly payment to {$2300.00}, ( ii ) fixing the total number of payments to XXXX starting XX/XX/XXXX, and ( iii ) adjusting the extra payments we have been making since XX/XX/XXXX till to date. We feel helpless against these giant money lenders and seek your kind help in straightening up the matter so we are not unnecessarily prejudiced.
09/05/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • OH
  • 43701
Web Older American
I have tried to get a copy of my mortgage but no response. Following are emails sent to and from Mr. Cooper ( formerly Nationstar Mortgage ). LOAN NUMBER XXXX Why did my payment increase? The interest rate did not change. If it did why? Where in my mortgage agreement does it indicate you can change my rate and what is the rate change based on. I what detailed answers. XXXX XXXX XXXX Mr. Cooper 's response : Subject : Re : Other ( Not Listed ) [ # XXXX ] From : XXXXXXXXXXXX Received : MonXX/XX/XXXX XXXX Thank you for contacting Nationstar Mortgage. We apologize for the less than satisfactory customer service experience you received and would love the opportunity to examine your issue further to find a satisfactory resolution. We have forwarded your inquiry to our Customer Relations Group and a letter of acknowledgement will be sent to you from your assigned Customer Relations Specialist within 5 business days. We understand that a mortgage is one of life 's most important investments, so taking care of your issue is our number one priority. The Customer Relations Group hours of operation are Monday through Friday, XXXX XXXX to XXXX XXXX Central Time and can be reached at ( XXXX ) XXXX. Should you have any additional questions regarding your account or to view details about your loan summary and recent account activity, visit us online at www.MyNationstar.com. You will have immediate access to : Frequently asked questions, A full payment history, Escrow information. Automatic payment enrollment Mortgage Loan, Escrow Account Disclosure, and Tax and Interest Statements As a valued borrower, your satisfaction is our top priority. If we can be of further assistance, you can contact us directly by clicking on the mail icon in the top left of your Nationstar Mortgage online account or you can call our Customer Service Department at XXXX. Sincerely, Research and Response Department Nationstar Mortgage LLC
06/27/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 93021
Web
On a letter datedXX/XX/XXXX, my mortgage company, Nationstar, sent me a letter informing me of a shortfall in the escrow account of my first mortgage. My accounts are impounded. It said that if I took no further action, the shortfall would be spread out in my monthly payments beginningXX/XX/XXXX. I took that to mean that my XXXX statement, due onXX/XX/XXXX, would be impacted to the tune of {$60.00}. This happens all the time and I understand and am happy to oblige. My understanding of this was further reinforced by the Mortgage Loan Statement I received from them with a statement date of XX/XX/XXXX, in the amount of {$1900.00}, my usual payment for the last year. That is the amount I put in to pay on my online bill pay service as usual.

Today I called them to make sure that was correct, and was rather concerned that they said it was not correct. I owed them an additional {$60.00} as of XX/XX/XXXX. When I asked why, I was told that there was a shortfall in the escrow and I owed that money. I understood that and knew it was coming ... next month. And my statement from Nationstar, which is in effect a bill, said that for THIS payment I owed {$1900.00}, dueXX/XX/XXXX. Had I not called them onXX/XX/XXXX at XXXX PDT, I would never have known, until they had already reported me delinquent, that I owed an additional {$60.00}. While I can cover that amount, I have two problems with this : 1. My credit could have been negatively impacted through no fault of my own. 2. This business practice sets up consumers to be abused and harassed for things they did n't do wrong for an extensive length of time. My only saving grace is that I called to double-check.

Personally, I have already begun looking for a new mortgage lender, because this level of incompetence is terrifying in the mortgage world and can potentially effect thousands of customers who may rightly take their mortgage statement at face value, as they should.

02/13/2017 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • TX
  • 77375
Web
On XXXX XXXX, XXXX, we filed for chapter XXXX bankruptcy, at the time we surrendered our house back to XXXX XXXX XXXX, previously XXXX XXXX XXXX XXXX owned our mortgage loan. In XXXX, during our chapter XXXX bankruptcy XXXX XXXX XXXX sold our loan to Nationstar Mortgage LLC on XXXX/XXXX/XXXX. Nationstar mortgage foreclosed on our house in XXXX of XXXX. Our bankruptcy was discharged in XXXX XXXX, XXXX. Now XXXX XXXX XXXX is reporting our mortgage on our credit report and Nationstar Mortgage is reporting it as a foreclosure in XXXX XXXX. Our credit score has dropped XXXX points since Nationstar Mortgage started reporting the foreclosure in XXXX XXXX. Please help us, this mortgage was included in our chapter XXXX bankruptcy and is the only reason we filed. It was our understanding that the mortgage loan was supposed to be marked in bankruptcy on our credit report. Our credit score has taken a hit with the Chapter XXXX bankruptcy ( the house loan was included in the bankruptcy ), and now we are taking another hit with the foreclosure reporting ( it is not being reported as included in the bankruptcy that has been discharged ). XXXX XXXX XXXX and Nationstar Mortgage are both reporting the same mortgage loan that was discharged in the bankruptcy on our credit report. I am attaching documentation supporting our bankruptcy. I am attaching several of our bankruptcy forms to support our story. We hired XXXX to help us with this situation and still have not seen results from any letters sent to the credit agencies. We do n't know where else to turn. We have spent many hours trying to get help with this situation. Our contact information is XXXX XXXX SSN # *********** XXXX XXXX SSN # *********** XXXX XXXX XXXX XXXX XXXX, TX XXXX Phone XXXX Email : XXXXXXXXXXXX XXXX loan # XXXX Nationstar Mortgage loan # XXXX Property Address : XXXX XXXX XXXX XXXX XXXX TX XXXX Thank you for assistance in this matter. XXXX and XXXX XXXX
07/26/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 79902
Web
I recently applied for credit and found I was denied because of some issues I had with Nationstar Mortgage back in XXXX. I 've always paid my mortgage and never had any issues until I had to deal with Nationstar. I had a mortgage with XXXX taken over by Nationstar Mortgage back in XXXX. With XXXX I paid my own taxes and insurance. For my taxes I was late a few times but I always got late fees and taxes taken care of. But never any problems with XXXX for 10+years. My first year with Nationstar, independent of tax issues, was nightmarish. I was sending 1/2 my mortgage payment in every two weeks to pay a little early because I read that this reduced overall cost of loan. I did this with other banks and never had issues ( if there was I could always resolve over phone ). But Nationstar could n't handle it and they kept threatening me with collections and charging me fees, regardless of how many times I worked it out over the phone with their agents. Then they assumed my tax and insurance responsibilities. I was able to block them on taking over insurance payments and I continued to make payments on taxes but they ignored this and would n't figure any of my tax payments into their bill. They also continued to send me erroneous bills. In XXXX of XXXX I wanted a correct statement before I would pay because it kept changing. Meanwhile I went ahead and finished paying off my taxes hoping to get a correct statement from Nationstar independent of taxes ( I do n't recall receiving a correct bill from them for the entire year of XXXX and my bill went up considerably when they assumed my taxes and it changed on multiple levels during the fall of XXXX ). Needless to say it was a very difficult and confusing period with them and I pleaded that they send me back to XXXX, Nationstar was making my life XXXX with their continues phone calls on erroneous charges independent of taxes. Here is a link to Texas XXXX : http : XXXX
11/04/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • OR
  • 97008
Web
Attached with this complaint there will be a letter of complaint, modification proposal documents, mortgage payoff statement, QWR letter that was sent to Nationstar, QWR documents sent to Nationstar, Nationstar response and envelope, QWR letter XXXX, and QWR documents to be sent XXXX. In brief I have been dealing with this mortgage matter for over 6 years. Due to stage XXXX XXXX that was diagnosed in XXXX 2007 that require XXXX treatment. Because I could n't work for a year I was encountering financial hardship. Due to the advertising on behalf of banks XXXX I inquired on the possibilities of getting a modification. I was at the time accepted by XXXX XXXX XXXX to enter into the process based on financial information and hardship letter. additionally, XXXX XXXX XXXX stated repeatedly " There is no reason the bank should n't give you a modification, your the poster child for the program and reason it was formed ''. From the onset and hence forward I have encountered deceptive lies, intimidation, and abusive unethical trade practices and getting the runaround on behalf of XXXX Nationstar Mortgage. I spent 2 years 4 months in the mortgage modification process, and basically another 3 years 10 months in the legal system. I was illegally foreclosed on, and therefore subjected to the illegal foreclosure mill process. Where the is evidence of robo signing, illegal assignments, transfers and double tracking. I 've been through and FED eviction trial and have had to file for an appeal. The case is now in the Oregon Court XXXX. At some point the foreclosure was rescinded and am now being a modification with excessive, advances and expenses. I would greatly appreciate your help with this matter in determining the truth, ownership and history of my loan and a just resolution to all the pain and suffering that has affected my career, physical, mental, spiritual, and financial wellbeing beyond any level of comprehension.
07/12/2017 Yes
  • Payday loan, title loan, or personal loan
  • Title loan
  • Loan payment wasn't credited to your account
  • NM
  • XXXXX
Web Servicemember
I gave the title company XXXX as per the hud1 attached. It was for payments ahead since the attorney (realtor) said I could pay ahead on the land contract since REC are paid ahead, but mortgages are always paid arrearages. However the payment did not go to the escrow company. I asked XXXX XXXX in a claim I made to XXXX XXXX about the money and she did not provide the copy of front and back of the check to me to provide to escrow because the attorney who did the purchase contract between me, XXXX XXXX XXXX and the sellers, XXXX XXXX and XXXX XXXX, mortgagors for the wrap around mortgage does not have it in the escrow company the two attorneys chose, XXXX XXXX. The attorney is confused and did a default letter because he was not present when the contract he did was explained to us by the title company escrow officer, since XXXX XXXX, and XXXX XXXX was the title company preferred vendor. Now the attorney says represents the seller, and I did not know that, I did not know I can contact an attorney, and I do not know if the buyer agent is then the title conpany HOwever, the seller is in default of the mortgage because says never got my payments from the title conpany and that is why he was late and now owes XXXXK to the bank and they are foreclosing and says he has been in hardship due to the missing XXXX a the title company Maybe the title conpay paid some other land contract? However, I paid and I am paid until XXXX and they are taking the house awy from me. The escrow conpay only has XXXX to offset the XXXX missing at the bank. Please help tracing back the $XXXX from title company that propelled the XXXX missing from the bank through escrow. thank you we want to keep our house I am a single mother of XXXX XXXX, XXXX, and with one XXXX kid. I got a substandard house i changed the ac, the heater, the water heater, repaird roof, floor windows and paid all months and only owe XXXX in my house. XXXX
10/12/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 33410
Web
I recently noticed that large payments were being taken from my checking account the last few months from a " MR COOPER '' and thought it I had identity theft. After further research I found out what Mr Cooper is. My normal monthly mortgage payment with XXXX Bank was {$590.00}. I found that beginning XX/XX/XXXX Mr. Cooper began withdrawing {$590.00} then in XXXX they began withdrawing {$790.00}. The only reason I noticed this was thru my bank statement as I have always paid my mortgage paperless with monthly auto draft thru my checking account. I called XXXX XXXX company 4 times to get this resolved & supplied them with proof of insurance and continuous coverage. Most recently XX/XX/XXXX speaking to a XXXX XXXX in the escrow department. I explained my concern and he told me my case has gone thru the research department and the decision remains and I can contact whoever I want but it wont be overturned nor will I receive any refund. He also told me that 4 CERTIFIED pieces of mail have been sent to me. I have NEVER received a certified piece of mail nor signed for anything from Mr Cooper. He didnt want to give me his supervisor name, saying that I wouldnt reach him anyway, as he was out of office and they dont have voice mail. The letter I received dated XX/XX/XXXX states our records indicate a lapse in coverage between XXXX and XXXX. This is absolutely incorrect and I have provided proof that I made a payment for the entire year! Payment of {$1000.00} was received XX/XX/XXXX which paid for the 1 year renewal thru XX/XX/XXXX! I also have renewed since this time and provided them proof of continuous coverage and declaration pages of my insurance thru XX/XX/XXXX. I am requesting a refund for the overpayments. My insurance company has provided proof of payment and continuous coverage however Mr Cooper refuses to fix this and continues to draft out an additional {$190.00} monthly. This is DUPLICATE coverage!
08/03/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • IL
  • 60160
Web
A COMPLETE modification package was sent in on XXXX XXXX -2017. Please see attached email/Proof. Nationstar confirmed they had the modification package. On XXXX - XXXX -2017 Nationstar stated they would NOT review the file as the sale date Of XX/XX/XXXX was too close and 37 days was needed for them to review the file. The sale date was postponed until XXXX XXXX 2017 by Nationstar, yet Nationstar refused to review the documents that were initially sent in on XXXX - XXXX -2017. We spoke to a Nationstar regarding this issue and they refused to do anything!!! It is very apparent that Nationstar is discriminating against XXXX XXXX based on his race, ethnicity, language, national original. There is not tangible reason why the review process was NOT started back in XXXX when Nationstar first got the file. Our office has been disconnected on several occasions by Nationstar employees. The poor communication from Nationstar clearly indicates they simply does not want to review the file for a possible work-out solution. By unreasonably and unnecessarily delaying the modification request, XXXX XXXX continues to get farther and farther behind on the mortgage payments. Nationstar denied the workout request based on inaccurate information and refused to take remedial steps to provide a qualified homeowner with a solution to save the home. The events described above are just a sample of the practices that are taking place at Nationstar. Nationstar appears to be more interested in foreclosing on homes and fire selling them at auction to make a profit. It appears that Nationstarss lack of participation in a meaningful modification review of Homeowners file indicates a preference to profit directly from his hardships. At this time, we are demanding the sale date be postponed to continue the review or XXXX XXXX will assert his legal right in district court naming XXXX as a defendant.
04/29/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 945XX
Web
My issue with Nationstar pertains to a 30 day late payment incurred on my mortgage for a missed payment for XXXX 2014. The late was caused by me being defrauded by a man named XXXX XXXX, posing as a licensed mortgage professional to refinance my home, who ended up stealing over {$4000.00} from me. He insisted that I not make my XXXX 2014 payment to Nationstar as the new loan at a 2.99 % 30 year fixed rate was going to close and funds would be on their way ( See Exhibit A ). When Nationstar alerted me that no XXXX payment had been received, I let him XXXX know that I was going to make the payment ; he insisted that he had later spoken to Nationstar and all had been resolved and a check was on its way to them. Finally when Nationstar called me again and told me no check was received and I was 30 days late, I quickly made the payment. At that time I became suspicious and started to investigate the matter to find that there was no such refi loan in process I then discovered the individual was a convicted felon who had a history of defrauding people and had his Real Estate license revoked and had a cease and desist order against him from the Dept of Real Estate ( See Exhibit B ) He defrauded me by getting all my bank information and in addition to charging me for loan fees for this non-existent loan, he ended up using my bank account funds fraudulently and ran {$4300.00} worth of fraudulent charges. The XXXX Attorney 's office has also confirmed that XXXX XXXX XXXX has defrauded another XXXX people, for which they XXXX office is taking legal action against him ( see exhibit C ). As the XXXX office also suggested I also filed a law suit against XXXX XXXX ( see Exhibit D ), for which he failed to show up. You can contact XXXX XXXX, XXXX. Investigator at the XXXX XXXX XXXX XXXX Attorney XXXX XXXX XXXX XXXX at XXXX who can inform you of the legal action being taken against XXXX XXXX. ( Refer to exhibit C )
10/07/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CT
  • 06905
Web
XX/XX/XXXX I purchased my condo and took a mortgage with XXXX XXXX. After close, the loan was sold to Nationstar XX/XX/XXXX. This morning I called Nationstar and asked them that if I was to pay an additional lump sum amount toward my principal, how would they treat it ( a ) reduce monthly payment, or XXXX b ) reduce loan tenor or ( c XXXX a combination XXXX Nationstar responded that I could pay down on the principal but they would not reduce my monthly payment nor issue a revised/shortened amortisation schedule. Their reason being that they are a servicer and can not run new amortization schedules. When I asked, how would I know the final maturity date on my loan, they said I could figure that out on XXXX or go to bank XXXX As for how my monthly payment is being applied, they said I could see that each month on my statement, but they could not issue a new amortization schedule. I find this disturbing and hard to understand - As a servicer if their system can generate invoices and apply payments then its not possible that it can not generate an amortization schedule. So I am not convinced that this is a case of 'inability '. It appears more to be their unwillingness, in which case I question their integrity i.e. what do they have to hide? why this lack of transparency to how a customer 's money is applied and maturity date. Is this even legal? Can they take my money but refuse to modify payments or amortization period? The Nation star customer service manager said I could modify maturity through refinancing!!!! So while the contract says there is no pre-payment penalty by forcing me to refinance to get a new amortization schedule they are making money off me in another way. Seems like my choice is to be stuck in a 30 year mortgage or pre-pay and rely on their word that they will correctly apply my monthly payment to a reduced principal balance and keep paying with no line of sight to final maturity.
04/24/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • NC
  • 27106
Web
Regarding my situation with Nationstar ; the following is an overview of what transpired. I am going to attach all that I can but I might need to send you a cloud link. The XXXX day sale date following my XXXX XXXX hearing is scheduled for this Monday, XXXX XXXX ( See Attached ) I am not trying to save my home ... my only goal is to have a deed in lieu of foreclosure. This, in addition to the possibility of a short-sale is all that I have been trying to achieve from Nationstar. However, I was told that I must wait until after the hearing to present any offer to them. That was told to me by their counsel as well at the hearing in front of the judge. Nationstar told me XXXX days after the hearing date when I called them regarding a deed in lieu / shortsale that I must have a minimum of XXXX days from the actual sale date to be considered for either. Obviously the math does not add up. This is after I desperately tried to modify my loan before this began. Nationstar put me into foreclosure for a reason that was not valid. Nationstar told me in the foreclosure notice that they did not receive the requested information, which I have proof of providing to them. All of this was to no avail. Timeline : On XXXX XXXX, 2014 I sent in the requested information needed to be considered for a loan modification. I received a letter dated XXXX XXXX, 2014, requesting additional information for the loan modification. I sent all of the requested information in by the date of XXXX XXXX, 2014. In a letter dated XXXX XXXX, 2014 that I received stated that all of my modification options were denied because of " Request Incomplete ''. I have all documentation and proof that these items were sent in through fax and email logs. Following that notice / letter we were placed into foreclosure. I can provide proof that all of the requested items were sent to Nationstar for the loan modification process, per your request.
08/07/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • XXXXX
Web Older American
In XXXX of XXXX I returned from a hike with XXXX XXXX. I went to my primary care doctor to get examined. He was unable to realize any immediate problem but wanted me to go to a XXXX and ultimately the hospital for additional examinations. During an XXXX, it was discovered that I needed and immediate XXXX XXXX and on XX/XX/XXXX I had the XXXX XXXX XXXX. I fell behind on my mortgage payments as I could not work and was able to secure a loan modification from Nationstar Mortgage ( now Mr. Cooper ) in early XXXX. My recovery took much longer than expected and I fell behind on my mortgage payments again but was able to borrow enough money to make the payments up ( reinstatement of the loan, {$45000.00} ) in XXXX. Still unable to work I fell behind again and have filed numerous loan modifications over the last 18 months all with the same result ; they will not modify my loan as the payment will go up. I have continually stated " I will accept a higher payment as I can now afford it as I am working full time now. '' Mr. Cooper always says NO! I have secured the help of a HUD Counselor to see if he can get Mr. Cooper to agree to the higher payment ( just a few dollars more a month ) or allow me to make the payments I am behind by paying the mortgage plus 50 % ( I am {$23000.00} behind ) and of course they say NO! I have a loan modification in their hands now as directed by the HUD counselor and they served me with a Notice of Default on XX/XX/XXXX while in loan modification and while negotiating with the HUD counselor on my behalf. It seems their only interest and motivation is in getting my $ XXXX cash equity in my home. The actions by Mr. Cooper are very unfair as you have a person that wants to stay in his home of 15 years and wants to pay a higher modified mortgage payment or wants to pay the mortgage payment plus 50 % to make up the past payments but they say NO! It makes no sense! Please help me!
03/30/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • IL
  • 60639
Web
I have been trying to get a modification on my home loan from Nationstar/Mr. Cooper sinceXX/XX/XXXX. Each time I call to see if the documentation has been received I am told to send it in again, that they have not received it. I have attached with this complaint, the last four letters received from Mr. Cooper. The requested information on the letter datedXX/XX/XXXX which is the current lease agreements for the two apartments I rent in my building, plus the mortgage statement for the other rental property at another address. All I am trying to do is get a modification on the building I have lived in for over 13 years now. The original loan documents as well as the papers where servicing of my loan has been transferred on several occasions, to different servicing companies has still not been provided to me as requested years/months ago. I have also included with this complaint each email I have sent in, that included the documents requested from the loan modification department, since XX/XX/XXXX, along with a Comparative Market Analysis of my area as well. I just want a fair modification on my loan, as I have been paying the high mortgage payment amount each month. The documentation I am uploading on their website along with the emails I have continuously sent in, as well as the packages I have mailed in seem to keep disappearing or not getting to the company. I have also provided the two receipts from the post office indicating I did send documentation to Mr. Cooper as well, on at lease two separate occasions. So I have no choice but to sentd this complaint to the XXXX, CFPB, as well as Mr. Coopers corporate office, complaint office and the loan modification department to receive some assistance with this matter. All I want is a fair modification on this loan and acknowledgment that I have been sending in the requested documents for months. Thanking you in advance for your assistance in this matter.
12/13/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • IN
  • XXXXX
Web Servicemember
This is to show that Nationstar Mortgage that holds my current VA loan is blaming the credit bureaus with not correctly reporting all of my payments that have been made on my loan since XX/XX/XXXX. I have also attached two bureau reports, current, showing only XX/XX/XXXX and XX/XX/XXXX as reported as payments being made. I have a paper trail showing via cashed checks otherwise. I also have submitted Nationstar 's payment report file that does n't not reflect accurate information on all three credit bureaus. I have kept in touch with the credit bureaus, in which, I was told that Nationstar will need to fix the errors regarding inaccurate reporting, as well not reporting all payments that have been made on my loan since XX/XX/XXXX. Regardless, if my account is in forbearance, payments, regular mortgage payments that have been made, should still be reporting to the proper bureaus. I was told by the bureaus through numerous phone calls that the issue is not with them. They only report what is being sent by Nationstar. This is the sixth complaint and will continue until my payments are being correctly reported to all three credit bureaus. As per attachments. Nationstar can clearly see the issues that I have continued bringing up to them. Yet, still not being resolved. I was also 'suppose ' to receive a call back from a XXXX consumer advocate this afternoon and a representative from Nationstar . I never received that phone call. I did leave a voicemail with XXXX. I have a buyer on my home and can not proceed ahead with a new loan due to the underwriter with that bank needing the information corrected with the credit bureaus reflecting any and all payments that have been made on my VA loan. Nationstar ... you are holding back me moving forward with the purchase of my home by the buyer. The deadline from the buyers gave me until the end of the this month. The clock is ticking. Sincerely, XXXX XXXX
03/20/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • NY
  • 119XX
Web
Nationstar Mortgage will not contact me to discuss my escrow account, nor can I reach the escrow division when calling via the main number. I wait to hear each prompt, press buttons, and still get a basic customer service representative that can not help me. I spent three hours on hold last week. This week, I tried again with no success and started emailing for help. On XXXX, a customer service representative said that he could give me a number that would connect to escrow, but it was the main Nationstar number, not the mortgage number I have. It took me longer to get through the prompts without any help. Nationstar emailed me back today and said they could not help me with the information I gave them ( basically my account number and information plus complaint was not enough to have someone finally call me from the escrow department ). They also said that their records indicated that on XXXX a representative already address my concerns, but that was the gentleman that gave me a different phone number because he could n't help me. Nationstar 's escrow analyses tend to hit very high, and I want to discuss the findings of the last analysis from XXXX XXXX. I also have concerns over their request for a XXXX form. At first, I thought the document was a scam. After many phone calls, I was told to send in the form. The letter connected to the XXXX request ( which asked for my full social security number ) threatened monetary punishment if not mailed back to them. I believe they were going to garnish my tax return. The SS # was in bold letters, and could be seen through the return envelope. I truly thought it was an attempt to steal ID. After many phone calls, and an email from Nationstar claiming the validity of the document, I wrapped the completed form in paper, and returned in my own envelope which was not transparent. If Nationstar had my full SS # on file, why would they have me sign a new XXXX Form?
03/31/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • TX
  • 77450
Web
We paid off the mortgage of our house to Nationstar Mortgage on XXXX XXXX, XXXX. After multiple visits and calls to their office, XXXX County clerks insist that they have not received the Release of Lien letter from Nationstar Mortgage yet and the loan is still under our names in the county 's records. XXXX County does not accept any XXXX copy of the Release of Lien and they need the original one from Nationstar Mortgage. In addition, the status of loan payoff is not being reflected in the MERS system ( still shown as of XX/XX/XXXX and XX/XX/XXXX, when we refinanced it XXXX. The Director of Real Property of XXXX County advised me that they ( the county ) can accept an original certified Release of Lien letter to be sent by Nationstar Mortgage to me and I can then submit it to the county to negate the loan ( see the communications embeded in the attached file " Complaint to NSM - XXXX '' ). They showed me similar letters from different financial institutions and emphasized that there is nor problem with sending such a letter to the borrower. I made over XXXX ( XXXX ) phone calls to Nationstar Mortgage and sent XXXX ( XXXX ) emails and XXXX ( XXXX ) signed letters to their Customer Relation Department along with the emails from the Real Property Director of XXXX County requesting the original certified Release of Lien letter. Despite all of the above, unfortunately, Nationstar Mortgage keep sending the same machine generated ( XXXX ) copies to me over and over and the county clerks keep rejecting that. XXXX additional identical copies received yesterday. Supporting documents are attached. We, my family and I, are stressed out with this issue and we desperately need your help to resolve it as soon as possible as I will be deployed overseas soon. It is so frustrating that after months of paying off the mortgage, our house registration is still in limbo. Looking forward to hearing from you
07/21/2018 Yes
  • Debt collection
  • Mortgage debt
  • False statements or representation
  • Attempted to collect wrong amount
  • CA
  • 90069
Web
NATIONSTAR ( AS AN ALLEGED MASTER SERVICER OF A REMIC TRUST AND ALLEGED ATTORNEY IN FACT OF THE SAME REMIC TRUST ) CONTINUALLY ATTEMPTS TO COLLECT AN ALLEGED DEFAULTED DEBT ON BEHALF OF ( AS AGENT ) XXXX XXXX XXXX XXXX XXXX XXXX, AS TRUSTEE OF AN UNKNOWN REMIC TRUST. XXXX XXXX XXXX XXXX XXXX XXXX IS NAMED ON ALL COUNTY RECORDED DOCUMENTS, AS THE TRUSTEE OF AN UNKNOWN REMIC TRUST. XXXX XXXX XXXX XXXX XXXX XXXX DOESN'T APPEAR ON THE XXXX XXXX HIERARCHY ( FDIC AND NIC ) AS A LAWFUL ENTITY OR AN ASSOCIATE OF THE XXXX XXXX FAMILY. XXXX XXXX XXXX XXXX XXXX XXXX DOESN'T APPEAR ON THE CALIFORNIA SECRETARY OF STATE REGISTRY AS A BONA FIDE LAWFUL ENTITY. XXXX XXXX XXXX XXXX XXXX XXXX DOESN'T APPEAR ON THE " SEC REGISTRY '' AS A BONA FIDE TRUSTEE OF ANY REGISTERED REMIC TRUST. NATIONSTAR FOR THE LAST 2 YEARS HAS REPRESENTED ITSELF AS AN AGENT FOR THIS " LEGAL FICTION '' AND PREVENTED US ( BY DISPARAGEMENT AND/OR SLANDER OF TITLE ) FROM SELLING THE PROPERTY IN QUESTION AND PAYING THE LAWFUL CREDITOR ( UNKNOWN AT THIS TIME ) TO DISCHARGE THE ALLEGED OBLIGATION BALANCE AND MOVE FORWARD WITH OUR LIVES. NATIONSTAR FOR THE LAST 2 YEARS HAS REPRESENTED ITSELF AS AN ATTORNEY IN FACT FOR THE " LEGAL FICTION '', AS TRUSTEE OF AN UNKNOWN REMIC TRUST. NATIONSTAR USED THE " FALSE '' PERSON RELATIONSHIP TO SUBSTITUTE IN A NEW DEED OF TRUST " TRUSTEE '' ( XXXX XXXX XXXX ) TO FACILITATE A FALSE FORECLOSURE ACTION AGAINST THE SUBJECT PROPERTY. THE REMIC TRUST FOR THE LAST 2 YEARS HAS BEEN IDENTIFIED ( COUNTRY RECORDER, MERS WEBPAGE, RECORDED DOC 'S ) AS THE " MORTGAGE ASSET BACKED PASS-THROUGH CERTIFICATES, SERIES XXXX XXXX '' THIS IS THE TITLE OF THE SECURITIES ( I.E. THE BRAND ), NOT THE NAME OF A BONA FIDE REMIC TRUST ENTITY ( PERSON ). THIS IS LIKE IDENTIFYING " XXXX XXXX '' AS AN OWNER/HOLDER OF DEBT AS OPPOSED TO " XXXX ''. THE ONLY DIFFERENCE IS THAT " XXXX XXXX '' IS A BONA FIDE BRAND OF " XXXX ''.
12/04/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • OR
  • 97266
Web
I have been trying to Modify my mortgage for 5 years with Nationstar, I have submitted several completed applications packages over the years and each time they drug their feet for months reviewing the applications, never telling me what was happening unless I called to check up on things only to find out that they took so long doing this that some of the paperwork according to them had " expired '', they requested that I resubmit or redo or update certain parts of the file but after submitting again and agin and again they just drug their feet until they would finally request another full file, this process could take up to a year! in the meantime I sit in foreclosure wondering when I would lose my house. They tried to foreclose on the house a few times but we just kept re submitting paperwork and new files. I would call repeatedly only to talk to some horrible person who was very unwilling to help and when I got upset with them for dragging their feet once they thought they put me on hold and I heard the customer service girl say out loud while laughing " Can you believe this stupid white boy? '' I told her I was recording the call and she hung up immediately.. They never answered for this deliberate XXXX remark and it was obvious at that time to me that they were doing this to me on purpose.. It has been 5 years of battle and after a horrible divorce this is all my kids and I have left.. Nothing has changed with my employment the whole time but recently they approved a modification and put my payments at {$2300.00} a month and % 10 intrest from the original {$1200.00} a month and an extra {$200.00} tacked onto my mortgage because of all the back payments and fees! Why all the sudden would they approve the Mod when NOTHING has changed???? This is a strategy they use to XXXX people out of their homes. my house is unaffordable now and would never sell for how much they have scammed me out of.
05/05/2015 Yes
  • Mortgage
  • Reverse mortgage
  • Loan servicing, payments, escrow account
  • IL
  • XXXXX
Web Older American
A friend died in a XXXX, on XX/XX/XXXX. The dwelling and it 's contents, weredeemed a total loss by insurance company, for which the decedent had homeowners insurance. I became executor of her estate, and received " Letters of Testamentary '', on XX/XX/XXXX. Decedent had a reverse mortgage, with Champion Mortgage Co. On XX/XX/XXXX, I met with the adjuster from the insurance company, and endorsed a check, " Pay to the order of Champion Mortgage '', for the total amount due, within 30 days of the end of XX/XX/XXXX, listed on a loan statement from Champion Mortgage. A XXXX page fax, was sent to Champion Mortgage, which included a cover letter with the loan number and instructions, " loan pay-off, check sent in mail today '', signed by the insurance adjuster. The fax also included a photocopy of the front and back of said check, with my signature, endorsing it to Champion Mortgage, as executor. The last page of the fax was a copy of a statement, for the amount due, within 30 days, of the end of XX/XX/XXXX. Champion Mortgage cashed the check, which cleared the insurance company 's financialinstitution, on XX/XX/XXXX. Instead of paying of the reverse mortgage, they put the money into a non-interest bearing account, which I can not access, as the executor of the estate. Champion Mortgage claims that the fax instructions were not signed by someone authorized on the reverse mortgage loan, therefore, they did not pay off the loan. I have made numerous phone calls, and have sent a letter instructing them to pay offthe reverse mortgage loan, to no avail. Representatives give incorrect information, supervisors do not return calls, and theyare now asking for more fees and interest on the loan. There are numerous on line complaints about how Nation Star/Champion Mortgage Co, does business, including padding invoices, and prompting foreclosures on properties, where people have tried to pay off mortgages.
03/25/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NY
  • 140XX
Web
My mortgage was bought by Nationstar Mortgage on XXXX XXXX 2015. I was notified by the previous Mortgage holder ( XXXX ) that it was sold and to make the next scheduled payment to them as I was to be receiving a welcome packet from them " any day ''. I never received the packet and it took hrs on the phone with Nationstar to attempt the payment with negative results. I had to go back to XXXX to make the payment. Through XXXX my new acct number for Nationstar was obtained. Since that payment, I have received over XXXX phone calls to my residence from Nationstar. The person calling identifies him or herself as a rep from their Company and asks for my SSN, DOB and other sensitive information. They advised me it was for their debt collection bureau. I told them I pay my bills on time and asked to speak to their supervisor and they wouldnt put one on the phone. I have received at least 3 calls a week from private numbers, different XXXX and XXXX numbers all stating the same. They stated they will not be stopping until they update the information for debt collection regardless of the fact that I have made each and every payment for both this current mortgage and my previous home 's mortgage on time. I finally received the welcome packet from Nationstar this week..It has been about 4 weeks since they have held my mortgage. I never asked for their service and I dont like their company. I am being harassed now by a Company in their efforts to update their debt collection records and I have no issues paying my debt with them even though I have never asked for their service. They are rude. They are violating Penal Law section 240.30-1 in the NY State Penal Law where as their calls are both unwanted and annoying, repeated and alarming. They need to be stopped as they are effecting the quality of life in our home. Making us shut our phone off and ignoring phone calls. WHY and HOW do they get away with this.
11/08/2016 Yes
  • Mortgage
  • FHA mortgage
  • Settlement process and costs
  • CA
  • 91761
Web
We submitted a short sale request to XXXX and the short sale was approved on XXXX/XXXX/2016. The approval was good until XXXX/XXXX/2016 but we were told to close by XXXX/XXXX/2016 ( a Sunday ) or the loan would be service transferred. We submitted the recorded documents to XXXX on Monday XX/XX/XXXX2016 as is required and was told that the loan had been serviced transferred on Tuesday XXXX/XXXX/2016 AFTER XXXX had received the funds and the recording documents. The representative let us know that they had sent the short sale funds as well as all related documents to Nationstar. ( Final XXXX & XXXX XXXX Deed attached ) We contacted Nationstar and was told that we would have to wait until the loan had been " boarded '' before they could let us know the disposition. In the meantime, I had moved out of my property on XXXX XXXX, 2016 as required by the purchase contract. Nationstar has received the short sale funds and my realtor has been in contact with them and has sent them every document that they have requested. On XXXX XXXX, 2016 we received an approval letter from Nationstar with a request to have additional paperwork signed and notarized. ( attached ) These documents were immediately sent back to Nationstar that afternoon. As of yesterday my Realtor was told that the file was in the closing department and we should have word that day. My Realtor has been calling and emailing all day and there has been no response from Nationstar. The transaction closed on XX/XX/XXXX,2016 and XXXX service transferred this loan even though they were aware that we were closing. Nationstar has in its possession the short sale agreement, the recording documents and the money. This is unfair! I am living in a motel because I ca n't move forward until this transaction is finished. I need help with Nationstar, they gave their short sale approval but are making us wait for a transaction completion letter. HELP!
09/19/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • FL
  • 33139
Web Older American, Servicemember
In XX/XX/XXXX I executed a promissory note and mortgage in favor of XXXX XXXX XXXX in the amount of {$670000.00}. The loan was a " pay option '' ARM, whereby if the monthly payment was less than the interest-only payment, the unpaid interest would be added to the principal. If the payment was more than the interest, the excess would be applied to reduce the principal. The loan was ultimately acquired by XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX was the trustee, who initiated foreclosure proceedings against me after I defaulted on my payment obligations under the Note. In XX/XX/XXXX Nationstar Mortgage was assigned as the loan servicer, taking over as prosecutor in the foreclosure proceeding. The original foreclosure trial date was XX/XX/XXXX. As of that date, Trust records showed that the unpaid balance of the loan was {$680000.00} including unpaid interest that had been automatically incorporated into the principal. The trial date was reset to XX/XX/XXXX. On the morning of the hearing, I consented to a final judgment of foreclosure in the amount of {$680000.00} principal plus {$23000.00} taxes paid + {$54000.00} insurance paid = {$760000.00}, in exchange for an extended sale date. However, when our case was called Nationstar swapped-in a different proposed " consent '' final judgment, which its attorney slipped to the judge face-down, and which specified a total of {>= $1,000,000}, which was {$240000.00} more than I had agreed to pay. Nationstar had illegally modified the terms of my loan agreement by adding fixed-rate interest of {$140000.00} dating back to more than a year prior to the foreclosure initiation, plus I later learned that Nationstar had made a {$60000.00} unauthorized withdrawal from my Trust account a few days prior to the foreclosure hearing, and it charged me {$41000.00} for for windstorm insurance, which was specifically excluded from my loan agreement with XXXX.
11/26/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CO
  • 804XX
Web
At the end of XX/XX/XXXX our mortgage was sold. It had been with XXXX XXXX and it was sold to something called Mr. Cooper. We have never been late on a payment in over 20 years. We are very close to being finished with our mortgage. We got XXXX information about how to pay our mortgage from Mr. Cooper. My husband called XXXX and was told there was a 60 day grace period. Then within a week or so this Mr. Cooper place started calling my husband at work telling him our payment was late. He did n't even have any information at that point on how to pay or who to pay. We finally got paperwork from them and he set up on an online account and paid the mortgage. He continued getting robocalls at work. He has been getting one to two calls per day from this company. Yesterday I called to confirm that they had indeed received the payment. After being forced to listen to a recorded message telling me that anything I said on the phone would be used against me, I talked to an agent who claimed they had received the payment. Today ( XX/XX/XXXX ) we received a letter saying we were overdue on our payment and that we owed them double the monthly payment. In addition somehow they appear to have added {$1000.00} to our escrow account which stands now at close to {$10000.00}. I am outraged by this treatment. We have never had any trouble with any mortgage provider until this Mr. Cooper thing happened. We are about to just pay off the rest of the mortgage so we never have to deal with Mr. Cooper again. I wanted to write this complaint in case other responsible customers are getting these harassing calls and letters from this company. I think they need to be investigated for their practices. Are they even within their legal rights to call my husband every day at work harassing him for a payment that we have already made? How long once a mortgage is sold do consumers have to make a next payment to the new servicer?
05/27/2017 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • TN
  • 37087
Web
XXXX XXXX , XXXX : Refinanced my mortgage with XXXX XXXX Bank. XXXX XXXX , XXXX : Received notice from XXXX that Nationstar would be my new mortgage servicer beginning XXXX XXXX , XXXX XXXX XXXX , XXXX : Reached out to both XXXX and Nationstar to determine my account number and other necessary information to remit payment on time. Neither provided account number ; told to wait for welcome letter. XXXX XXXX , XXXX : Spoke with XXXX at Nationstar to inquire about account number and not receiving a welcome letter to date. XXXX could not locate account in the Nationstar system. She said loan has not boarded yet. XXXX explained, Legally I had a XXXX window with no payment due. Told not be concerned ; just wait for welcome letter. XXXX XXXX , XXXX : Spoke with XXXX at Nationstar to inquire again about account number and welcome letter. XXXX reiterated what XXXX had said ; XXXX window and wait for welcome letter. XXXX XXXX , XXXX : Received welcome letter dated XXXX XXXX , XXXX stating payment due on XXXX XXXX , XXXX . XXXX with XXXX at Nationstar who confirmed there would be no late fees associated with account due to the XXXX window and XXXX monthly grace period. XXXX XXXX , XXXX : Nationstar received first payment for {$2300.00}. ( Please see attached bank report. ) XXXX XXXX , XXXX XXXX XXXX , XXXX : Nationstar has received monthly payments ( {$2300.00} ) all within the XXXX grace period. ( Please see attached bank report. ) XXXX XXXX : ( Uncertain of exact day, I believe it was XXXX XXXX and I am positive it was between the days of XXXX XXXX . ) Received certified letter dated XXXX XXXX , XXXX stating that my account was delinquent and that I owed a past due amount of {$3300.00} due in full by XXXX XXXX , XXXX , or else foreclosure. ( Please see attached letter. )
08/30/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 92833
Web Older American
To whom it might concern, My name is XXXX XXXX, I am XXXX year old, I am discharged from BK chapter XXXX in XX/XX/XXXX. My loan number with Nationstar is XXXX XXXX XXXX. XX/XX/XXXX released from hospital, I received XXXX non-certify mails of Nationstar that XXXX referred to XXXX, a foreclosure corporation to foreclosed my home. I am not certain what stage of foreclosure I am at but I determine to keep my only home. I am devastated. I made a payment of around {$2200.00} on or about XX/XX/XXXX. Nationstar rep said after paying the {$2200.00}, it would take my home out of foreclosure zone, and that they would not pursue foreclosure proceeding, and this letter was written in XX/XX/XXXX. I have fulfilled my obligation in the financial hardship. I request all my history payments, all fees added on to loan, and promissory note to be deliver to my home. I had foreclosure rescue fraud before with some modification company and had to file BK chapter XXXX to save my only home. I have before request the principle to be recalculate because the amount does not equivalent to my number. I thorough review the fees and Nationstar tend to add on misc fees and penalties and that I feel only make my loan higher in Principle, I am not well at all time as I am older, my children 's and my own retirement income is helping me paying all expenses. At this time, I wish to seek principle reduction with a fixed interest. I am requesting a minimum USD I can pay to bring my loan current. I feel I am in trap of miscellaneous fees that add up to XXXX and XXXX of dollars, over time, add up. I need to keep my home and not worry about strange fees add to my loan. I would like to know what 's my minimum amount to bring my loan current. I request principle reduction. I am looking into all foreclosure prevention options. Thank you and looking forward to hear from you soon. XXXX, CA XXXX ( XXXX ) XXXX XXXX, or ( XXXX ) XXXX XXXX
03/19/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 956XX
Web
We have been paying our mortgage on a biweekly basis sending over half a payment at a time for several years without any problems. XXXX XXXX sold our loan to Nation Star mortgage and we continued to pay biweekly. Nation Star began sending letters saying that they put our partial payment into a " suspense account '' until the remainder of the mortgage payment was received. The letters were regularly inaccurate saying we owed double our regular payment at times. We contacted Nation Star regarding these letters and were told to disregard their collection letters that our payments were current. We continued paying biweekly and ignoring their constant harassing daily collection calls and inaccurate monthly letters telling us funds were in suspense showing inaccurate amounts owed. We have since found out that Nation Star has reported to credit bureaus that we are delinquent on paying our mortgage payments causing our credit scores to drop over XXXX points. We have contacted Nation Star to have them review our account and were told they are right ; we are delinquent and owe them money. After protesting and attempting to go over our recorded payments since they took over our loan in XX/XX/XXXX, I was rudely told I can fax them information of our payments for them to further investigate. I printed my credit union 's records of payments for a year, and faxed the information to the Customer Service Rep XXXX XXXX with the fax number she provided on Friday XXXX/XXXX/XXXX. We attempted to follow up with Nation Star on Tuesday XXXX/XXXX/XXXX to verify they have received our fax and have not received a return call. This is unacceptable to us. In error I sent a double mortgage payment via ACH in XX/XX/XXXX in the stress of this situation. I requested to have the extra payment returned to my checking account, but of course Nation Star will not return my money since their records show I am delinquent.
01/13/2017 Yes
  • Mortgage
  • VA mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 32563
Web Servicemember
I am a XXXX veteran of the XXXX on a fixed income. I proudly served my country as a XXXX, and was able to take advantage of the government VA loan program to purchase my home in 1998. I am contacting you to file a complaint against my current mortgage company Nationstar, who is pushing me into foreclosure. The problem started when the loan ( which was originally with XXXX ) went to XXXX XXXX XXXX after XXXX went out of business. I had an affordable payment and escrow set up and had no problems. However, after XXXX got involved they decided that they had to have their own insurance on the loan which was much more expensive. They essentially made me switch to their force placed insurance. Being on fixed income this created a problem for me. I hung on for quite some time and tried to get XXXX to accept my insurance but they refused ; it did not make any sense because that insurance had been fine for over 10 years. It seemed like XXXX XXXX XXXX was getting a kickback or something by pushing me to change. Eventually the well was dry and I started missing mortgage payments and the loan went to Nationstar. I have been trying to get Nationstar to review me for help. They told me that they could not help me because my income was just a little short. So I decided we would rent out a room in our house in order to qualify for help with this loan. I have since been trying to get Nationstar to take a look at our current financial situation but have not made any progress. They do not seem interested in helping me, I talk to a different person every time and nothing has happened since I told them that I have a higher income. It seems to me that they are more interested in foreclosure instead of trying to work this out with me. I feel that I deserve better, and I know that there are government programs set up to assist vets with VA loans and I believe I qualify but Nationstar is not giving me a chance.
01/09/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • MO
  • 63130
Web
I have been involved in a predatorial loan For18 years now I purchased my home from an gentleman that does not exists as well as the bogus Company he used that no longer exists however when I purchased my home in XX/XX/XXXX for XXXX with a second mortgage of XXXX to be paid to the gentleman in which I tried to contact several times after closing would not respond to me for payment he sold my home to me for XXXX XXXX XXXX XXXX with a company name of XXXX XXXX after I closed on loan a new loan was filed three months later in the XXXX XXXX XXXX public records for XXXX on my property in which there is not a property within 25 miles of my address that apraises out for that much I did not find out for serveral years later however I was in a adjustable rate and needed to get out of I.T I refininced in XX/XX/XXXX with a lady XXXX XXXX in which she was known for fraudulent mortgage loans in which she led me to believe that in the refinicing that there was no more second out of adjustable rate so XXXX XXXX would no longer be addressed on my deed however he still is on my deed to this day he doesnt exsist and my loan has been sold over six times and none of the Companies dont hold the deed to my home but yet they try to foreclose with so much fraud before theyve gotten my loan I purchased my home for a total of XXXX in XX/XX/XXXX and today I still owe XXXX for my home Iive in and been in 18 years now I have applied for modifications numberous time was at 13 percent interest rate from XX/XX/XXXX til XX/XX/XXXX was denied in serveral ocassions as well as did not pay mortgage for over seven to nine years because I dont know whom I paying to or if I could ever own my home individually and without someone else that doesnt exsist listed on my deed I am now with Nationstar in which is Mr . Cooper I jus would like to see how I could go about getting a loan forensic to bring some of this fraud to the open
11/06/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • MA
  • 01605
Web
After the XXXX of my father in XX/XX/XXXX, my mother became delinquent on her mortgage. My fianc and I later decided to move into the premises to assist my mother with the mortgage payments. Recently ( XX/XX/XXXX ), we began the filings for a loan modification ; now that life and legalities ( probate court ) have settled. As part of the loan modification application, XXXX XXXX ( the mortgage servicer ) wrongfully made us aware that a Quitclaim Deed would be necessary to consider both my fianc as additional income for the loan modification. From XX/XX/XXXX to XX/XX/XXXX, we were denied four-times for a loan modification due to " Ineligible Borrower '' because Mr. Cooper told us to have my mother quitclaim deed the property to my fianc and I. More recently, we appealed our most recent denial. Mr. Cooper came back with the response that they were sorry for providing us with wrong information about the Quitclaim Deed, but ultimately our mortgage is not eligible for a loan modification due to " Insufficient Payment Reduction ''. We asked why " Insufficient Payment Reduction '' was a reason, and they told us it is because of " Investor Guidelines ''. Thus, we asked for the investor guidelines that they were referring to. And, we were told that Investor Guidelines are " proprietary '', and they could not disclose that information to us. Yet, after looking at the calculations that result in " insufficient payment reduction '', we found there is no extension of the current amortization schedule. How do they expect two ( 2 ) years of a delinquent mortgage to be paid with no term extension? That is just crazy. We are wondering if we could ivnvetigage the " investor guidelines '' that are preventing us from a loan modification. Mr. Cooper delayed the process by telling us wrong information in regards to the Quitclaim Deed, and is now delaying the process further by not willing to work with us.
01/21/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 90028
Web
My loan was transferred from XXXX XXXX XXXX to Nationstar some years ago. I have been paying my monthly payment online via their payment system. NOWHERE when I make payments does it say there will be a late fee of {$170.00} if I 'm more than 15 days late. It assessed an additional {$10.00} " transaction fee '' for 15-29 days in the month. I always made the minimum payment due later in the month but ALWAYS before 30 days. I was never 30 days late in all the years. Meanwhile, a late fee of {$170.00} a month was secretly accruing unbeknownst to me!!! I never had a " past due '' notice or a late fee notice online where I do all of my payments and business with Nationstar. It ALWAYS just showed the minimum amount due each time. SUDDENLY, years later a PAST DUE notice of more than {$5000.00} shows up. I called because it had to be a mistake. Nope. It was them finally telling me online in the payment center that I had a late fee that has been accruing every month for years! I HAD NO IDEA! There is no reminder ... there is not alert ... there is no box that pops up that warns you when you pay -- -ONLY a notice that a {$10.00} transaction fee will be assessed if you pay past 15 days. That makes it appear as though that 's the late fee. If they would have had XXXX notice that I had a past due amount because of a late fee I would have IMMEDIATELY changed my habits of paying the last two weeks of the month to the first two. I NEVER would have allowed this to happen. But they do it secretly and bury it in a statement in the mail, only -- so those who pay online -- which must be most everyone -- NEVER know about this until they alert you after it reaches some {$5000.00} or more. When I called they said, " do n't worry -- we 'll move that amount to the back of the loan. '' They are loving this late fee and do n't want you to know about it. I think this is unbelievably deceptive. I am enraged about it.
01/27/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • XXXXX
Web Servicemember
Dear Nationstar c/o Office of the Comptroller of Currency Nationstar Customer Relations Department c/o Mr. Cooper XXXX XXXX XXXX XXXX TX XXXX RE : Nationstar Mortgage XXXX ( XXXX ) Mr. Cooper. Mortgage NumberXXXX I request that the current foreclosure action be cancelled and the correct principal balance be corrected immediately. I strongly dispute the increase of the principal mortgage balance that was made on XX/XX/2014, when the principal balance was increased from {$710000.00} to {$920000.00} and eventually increased to {$990000.00}. The original principal balance and the original loan amount is {$670000.00}. The current principal balance is {$320000.00} more than the original loan amount. This is inaccurate and needs to be corrected. The current principal balance should reflect approximately {$670000.00}. We strongly believe that the Chapter XXXX protections that were in place during this period, protected, insulated and stayed any increase in the principal balance and loan amount. .. I request that this increase be reversed immediately and reflected in the modification documentations. Please complete a forensic audit on my mortgage account as soon as possible so the correct principal balance is calculated so I can submit the modification proposal, with the correct principal balance, to my financial team ; my Chapter XXXX attorney ; the Chapter XXXX bankruptcy trustee and court. The current principal balance is not accurate and I believe this is because of miscalculations, and errors, by the multiple servicers who have handled my loan to date. I pray that you will make this adjustment immediately. To reflect the correct current principal balance of {$670000.00}. I request that the current foreclosure action, be cancelled and the correct principal balance be corrected immediately. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX Nationstar Mortgage Number -- XXXX
03/23/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NV
  • 89031
Web
I fell behind on my mortgage and applied with my servicer Mr.Cooper for help. I hired an attorney to help me with the process. I was approved for a loan modification trial and I paid all of my trial payments on time. My last trial payment was due in XX/XX/XXXX. I have not received my final documents. My attorney called Mr. Cooper and they are telling us that they mailed out my paperwork to the wrong address for the law office. My attorney advised them of the CORRECT address, however stupid Mr. Cooper says my attorney has to send them in writing a letter stating the address THEY have incorrectly on file is not correct. Otherwise they say they will not give me my final mod documents and I will lose my house! So I have to pay my attorney to correct Mr. Coopers error. My attorney advised Mr. Cooper we have never given them that incorrect address and all of the paperwork they sent in, including the authorization, had the correct address. Mr. Cooper then agreed to mail out a new set of my final paperwork to the correct address based on them looking at all the paperwork my attorney sent in had the correct address. Mr. Cooper said they would do that as a favo??? But still demanded my attorney to send them in a letter advising them of their error. This all occurred on XX/XX/XXXX and as of today I still do not have my final documents. My attorney called again today and Mr. Cooper hung up on him. He was asking why the paperwork didn't go out. The rep said they were waiting for the letter. My attorney asked for a manager as that was not the agreement and he had called on XX/XX/XXXX and Mr. Cooper at that time told my attorney the documents already went out. My lawyer nor myself has ever received any call from Mr. Cooper during this time. They never called to ask if I had received the final paperwork. They were just going to let my loan mod cancel out then take my home! Shame on Mr . Cooper!!!!!
05/17/2017 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • CA
  • 92879
Web Older American
On XXXX XXXX 2017 I Submitted a complete Request for mortgage assistance to Nation Star and have requested Short sell. After multiple attempts at trying to save my home, I have tried everything including modifications and have been denied I am now seeking a short sell. When I submitted my short sell request the date was X/XX/17 , at the time my sell date was scheduled for X/XX/17 I have provided all documentation requested from me. I and my realtor have been in constant contact with Nationstar to check on the status of the short sell. Nation star has confirmed that they have received all documentation pertaining to the short. After 2 months of review, Short sell was declined on X/XX/17 due to upcoming foreclosure date of X/XX/17 . I have filled a complaint with the consumer financial Protection Bureau, and have requested a qualify Written Request regarding Nationstar not allowing for a proper review of Short sell, This request and complaints have not yet been answered. Short sell was again reviewed and again declined on X/XX/17 . Nationstar will not review any workout solution if under 37 days of sell date.Nationstar claim that the review process in under 37 days but i have fax confirmation that i have submitted all forms well over 37 days of foreclosure.. Shortsell was submitted X/XX/17 sell date was X/XX/17 This is well over 37 days of sell date. Nationstar Is now forcibly try ing to foreclose my home without following the proper procedures. If Nationstar proceed with this foreclosure they will be violatin g Homeow ners Bill of Rights [ SB 900 ] in an illegal foreclosure. Under Dual tracking It is illegal for Nationstar to send foreclosure notice as negotiations for a modification or short sale are still underway, It is illegal for a lender to deny a short sale or modification without providing a written explanation and a 30 day period to appeal the denial.
05/06/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • VA
  • 20176
Web
I just received again a foreclosure notice from XXXX XXXX , XXXX today XXXX XXXX , XXXX . The Trustee has scheduled the foreclosure sale for XXXX XXXX , XXXX . On XXXX XXXX , XXXX , I called my dedicated loan specialist, XXXX XXXX to check on the status of my HAMP Loan Modification I applied for in XXXX . She returned my call but left me a message with her phone number which I already have and another phone number. She did not address the message I left for her on her voice mail. In XXXX of XXXX she told me that my HAMP Loan Modification with Nationstar is over because The HAMP Loan Modification Program deadline w as XXXX XXXX , XXXX . I disputed her claim because the program deadline did not apply to me as I have already applied for the modification in XXXX . I also told her the deadline was for those who were yet to apply for the program. So, Nationanstar has unilaterally resolved to stop the process to modify my loan and closed the HAMP Loan Modification I applied for in XXXX . According to the HAMP Loan Modification Program guidelines Nationstar can not just unilaterally res olve the loan modification and sweep it under the rug ; it has to be bilaterally resolved. Their decisions were based on botched modifications and out right refusal to modify the loan. They never made any conscientious effort to modify the loan. Their main objective is simply to foreclose. Since they took charge of my loan modification almost six years ago they have been giving me the runaround, asked for the same documents over and over again and never utilized them to modify the loan. Also, they have engaged in lies and deceptions. They have been playing hardball with me over and over again ever since. The XXXX XXXX XXXX , said that a copy of the advertisement of the sale published in XXXX XXXX XXXX is enclosed in this letter and that is not true.
03/31/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • WA
  • 99223
Web
I refinanced with XXXX Mortgage. XXXX Mortgage then transferred my loan to Nationstar Mortgage. I was not notified of the transfer until after my XXXX 2016 payment was already electronically taken by XXXX Mortgage. XXXX Mortgage contacted me and advised me that my loan was being transferred to Nationstar Mortgage and that I should be receiving a " welcome package '' from Nationstar advising me of the transfer. XXXX Mortgage indicated that since my loan was in the process of being transferred they would be sending the XXXX 2016 payment to Nationstar Mortgage. This did not take place. I was contacted by Nationstar Mortgage advising me that I had not paid XXXX 2016 mortgage. I told them that I did in fact pay XXXX 2016 and it was paid ON TIME. This fiasco has been going on for over a month. Finally ( with the help of XXXX Mortgage representatives only -- nobody from Nationstar would even attempt to help ) the payment was " found '' but I continued to receive notices indicating that my mortgage was past due etc. I have never paid my mortgage late. To add insult to injury a {$12.00} " fee '' was added to my account. I had to argue this over and over again. This whole process has taken over a month, tons of phone calls, emails etc. Finally, today, I receive a return message indicating that Nationstar will " waive '' XXXX TIME a late fee. My payment was not late. Even when the payment was " found '' I was never notified by Nationstar that they had " found '' it ; I had to figure that out on my own by going online to my account. Nationstar Mortgage has been disrespectful, unprofessional, and dishonest throughout this nightmare. In addition, it is unsettling to me as a consumer when I wonder where my XXXX 2016 mortgage payment was while it was " missing '' The funds were gone from my bank account but yet they were not applied to my mortgage for a month? Something is not right. Thank you.
01/10/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • TX
  • 77584
Web
XXXX is missing from escrow account # XXXX. Mr. Cooper claims this money was disbursed for tax ON XX/XX/XXXX, however it was never received by the county. In other words, on XX/XX/XXXX {$11000.00} was deducted from my escrow account ( Account # XXXX ) by Mr. Cooper with the reference number XXXX. This was marked as a disbursement for the XXXX County Tax. ( Note that this transaction took place right before my mortgage was transferred to a different company-XXXX XXXX ). This disbursement/payment, that Mr. Cooper claims was made, never reached the XXXX county tax department as of today ( XX/XX/XXXX ). I contacted Mr.Cooper several times and they ca n't locate where the funds are and it could take an indefinite amount of time before they can proceed with a resolution. My current mortgage company has already made another payment to the county ( in addition to the funds that were lost and deducted by Mr. Cooper ). This resulted in a negative escrow in my current mortgage account. The lack of clarity from Mr. Cooper regarding a resolution on the missing amount is not acceptable. To summarize : the funds that Mr. Cooper disbursed from my escrow account ( labeled as taxes ) have not been located as of today. The XXXX county tax office never received this tax disbursement and Mr. Cooper does not provide credible information regarding where these funds are. Mr. Cooper 's wait & see approach for locating these funds are not acceptable as the funds are missing/not received for well over 1 month now ( i.e. dating back to XX/XX/XXXX as per the attached loan history statement ). XXXX County tax department has no record of these funds coming in from Mr. Cooper and this is also confirmed by the county tax department. I would like a formal response from Mr. Cooper on this matter and a refund ASAP. I have tried several times contacting Mr. Cooper but no resolution has been provided until today.
10/03/2018 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Trouble during payment process
  • TX
  • 786XX
Web Servicemember
On XX/XX/XXXX, I attempted to pay the remaining principal balance on a {$55000.00} home-equity line of credit for a home I own. Nationstar/Mr. Cooper Mortgage received my HELOC loan from XXXX, who originated the loan. I was told I would not be allowed to pay the loan off in full unless I paid a {$2300.00} " escrow advance '' for force-placed hazard insurance with policy dates covering XX/XX/XXXX until XX/XX/XXXX. My HELOC maturity date is XXXX XXXX, XXXX. I was prepared to pay the outstanding principal, interest, and document fee ( {$55.00} ), but not the required total {$2300.00} for the force-placed insurance. A Nationstar/Mr. Cooper representative just told me I was mailed a notice about force-placed hazard insurance on XX/XX/XXXX, more than two weeks after the coverage I am being billed for supposedly began. The {$2300.00} coverage was force-placed by Nationstar/Mr. Cooper on XX/XX/XXXX. I was not told this {$2300.00} would be due at loan maturity. I was clearly not given adequate or timely notice, and I have been given only one option : take it or become delinquent. Nationstar/Mr. Cooper representatives inform me I can not pay off my HELOC unless I pay the {$2300.00}. I am a XXXX veteran of the United States XXXX XXXX XXXX, who served in numerous ground combat engagements in XXXX XXXX XXXX XXXX, and I am unable to pay the {$2300.00}. Nationstar/Mr. Cooper representatives have stated flatly the company will not work with me at all toward paying the balance. They said my account will become delinquent and I fear I may lose the home to foreclosure proceedings. The way Nationstar/Mr. Cooper has handled this seems highly unethical at best and is certainly poor business practice. This is demonstrably a predatory move to gain access to my property by a business with a long history of bad lending practice. This is a practice from which consumers need to be protected.
08/17/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CT
  • 061XX
Web
For fifteen years I have faithfully and on time paid my monthly mortgage payment via direct automatic debit from my checking account. The final payment was due in late XXXX. The servicer, Nationstar Mortgage d/b/a Mr. Cooper, did not debit my account for the final payment. I was told that they would only accept payment by wire transfer or cashier 's check sent via overnight mail. I have reviewed my mortgage and do not see any terms that would allow the mortgage holder or its servicer to place such onerous restrictions on the payment modality ( restrictions which will cost me money ). The company has also now assessed a late fee. In addition, the final payoff statement includes a recording fee of {$60.00} ; again I don't see anything in my mortgage that would allow that to be charged ; it is a cost of their doing business. I have spoken to the company four times and every time the answer is " that's our policy ''. At the end of my most recent call ( XX/XX/XXXX ), I was promised that a manager would call my cell phone to discuss the matter within two hours. Over a week later I have never received a call. I wrote to them twice ( attached ) and have not received a substantive response. They have me over a barrel - I can't in good conscience make my final payment because they are making it so hard to do so - both method and amount ( I question their statement ). You will note from the attached correspondence that they will not respond to me for over a month - by XX/XX/XXXX. That puts me another month past due, and of course I have legitimate concerns about their reporting me to credit bureaus I believe that the company is engaging in unfair trade practices by forcing final payment by restrictive and consumer costly methods, adding a recording fee, and not answering my good faith questions. Please review the attachments. They document my good faith efforts to engage and their
03/29/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 92026
Web Servicemember
Dear Nationstar c/o Office of the Comptroller of Currency Nationstar Customer Relations Department c/o Mr. Cooper XXXX XXXX XXXX XXXX TX XXXX XXXX : XXXX XXXX XXXX ( d/b/a ) Mr. Cooper. Mortgage NumberXXXX I request that the current foreclosure action be cancelled and the correct principal balance be corrected immediately. I strongly dispute the increase of the principal mortgage balance that was made on XX/XX/2014, when the principal balance was increased from {$710000.00} to {$920000.00} and eventually increased to {$990000.00}. The original principal balance and the original loan amount is {$670000.00}. The current principal balance is {$320000.00} more than the original loan amount. This is inaccurate and needs to be corrected. The current principal balance should reflect approximately {$670000.00}. We strongly believe that the Chapter XXXX protections that were in place during this period, protected, insulated and stayed any increase in the principal balance and loan amount. .. I request that this increase be reversed immediately and reflected in the modification documentations. Please complete a forensic audit on my mortgage account as soon as possible so the correct principal balance is calculated so I can submit the modification proposal, with the correct principal balance, to my financial team ; my Chapter XXXX attorney ; the Chapter XXXX bankruptcy trustee and court. The current principal balance is not accurate and I believe this is because of miscalculations, and errors, by the multiple servicers who have handled my loan to date. I pray that you will make this adjustment immediately. To reflect the correct current principal balance of {$670000.00}. I request that the current foreclosure action, be cancelled and the correct principal balance be corrected immediately. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX Nationstar Mortgage Number -- XXXX
03/29/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • XXXXX
Web Servicemember
Dear Nationstar c/o Office of the Comptroller of Currency Nationstar Customer Relations Department c/o Mr. Cooper XXXX XXXX XXXX XXXX TX XXXX RE : XXXX XXXX XXXX ( d/b/a ) Mr. Cooper. Mortgage NumberXXXX I request that the current foreclosure action be cancelled and the correct principal balance be corrected immediately. I strongly dispute the increase of the principal mortgage balance that was made on XX/XX/2014, when the principal balance was increased from {$710000.00} to {$920000.00} and eventually increased to {$990000.00}. The original principal balance and the original loan amount is {$670000.00}. The current principal balance is {$320000.00} more than the original loan amount. This is inaccurate and needs to be corrected. The current principal balance should reflect approximately {$670000.00}. We strongly believe that the Chapter XXXX protections that were in place during this period, protected, insulated and stayed any increase in the principal balance and loan amount. .. I request that this increase be reversed immediately and reflected in the modification documentations. Please complete a forensic audit on my mortgage account as soon as possible so the correct principal balance is calculated so I can submit the modification proposal, with the correct principal balance, to my financial team ; my Chapter XXXX attorney ; the Chapter XXXX bankruptcy trustee and court. The current principal balance is not accurate and I believe this is because of miscalculations, and errors, by the multiple servicers who have handled my loan to date. I pray that you will make this adjustment immediately. To reflect the correct current principal balance of {$670000.00}. I request that the current foreclosure action, be cancelled and the correct principal balance be corrected immediately. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX Nationstar Mortgage Number -- XXXX
08/02/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • PA
  • 15221
Web Older American
Recently l was reimbursed fees that were charged by an Equity Accelerator Program. This refund prompted me to look into other accounts to see if there was discrepancies with the fees that I have been charged. I discovered a ton of fees that have been charged to me by my mortgage company Nationstar. In the month of XXXX XXXX I was changed XXXX fees of varying amounts. In XXXX XXXX I was charged XXXX fees of varying amounts and in XXXX XXXX I was charged XXXX fees of varying amounts. There are other months in which I was charged just XXXX fee, but the amounts always vary. When I contacted Nationstar I was originally told that the fees XX/XX/XXXX stemmed from a missed payment in XXXX XXXX. I was told that only a principal payment had been received. When I pointed out the fact that the history shows a regular payment and a principal payment on XXXX XXXX, XXXX the story changed. The next explanation that I was given was related to the bankruptcy that I filed in XX/XX/XXXX. I was told that I missed payments in XX/XX/XXXX and XX/XX/XXXX and that the fees that I am being charged in XX/XX/XXXX and XX/XX/XXXX are related to those missed payments. When I pointed out the fact that my mortgage has only been with Nationstar for 39 months but that I am charged XXXX fees I was told that I was misunderstanding the charges. Well I do n't understand the charges. As I stated my mortgage is paid through an Equity Accelerator Program. I ca n't remember when I started the current program because I had had it set up through XXXX XXXX prior to my mortgage being sold. I attempted to speak to Equity Accelerator and they advised that due to a system upgrade I am not currently able to review my transaction history. Any questions can be answered by a representative. When I spoke to the representative she referred me to Nationstar. I am getting the run around here and I need to get to the bottom of this.
07/06/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NY
  • 10462
Web
On XXXX XXXX, 2016 I submitted my last mortgage payment in the amount of XXXX sa per statement received by the company. They received my funds and placed it in a suspense account. The mortgage company never advised me as to why the funds were in suspense. they in turn disbursed additional monies to my insurance. They never informed me about this and after several weeks I called them and I made after many phone calls to them they advised me that in error they made these payments from the escrow while my funds were sitting in the suspense account. 3 weeks later the escrow department called me and advised that they could not reverse the payout. They gave me a new amount due for after applying my funds they had in suspense. the amount quoted was XXXX as that 's what they claimed was disburse. Reluctantly, I submitted the XXXX. After several weeks, I called them and asked why I have not received my release of mortgage. They did not know and after several days they advised the XXXX was again sitting in a suspense account. They could not answer as to why. they advised that they will apply the funds and will call me next day. Another week passed by and they did not return the call. I called them on XXXX/XXXX/16 they advised they will look into it. I again called them on XXXX/XXXX/16. they advised they will resolve this this week. When I received my mail that same day, they returned my check advising the amount had gone up to XXXX with no explanation. They had my funds to pay in full however, they are not applying funds thus ruining my credit rating and not advising on the ongoing. This has been going on since XXXX, 2016 and no resolution on there part. they are now making harassing calls to my house threatening foreclosure actions. I have all documentation and bank statements showing checks sent and statements from them for payoff amount which i sent in and they placed in suspense
08/22/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 95843
Web
Hi, my servicer NATIONSTAR MORTGAGE, LLC which now has changed their name to Mr. Cooper is violating my California Home Owners Bill of Rights and other laws and are making fraudulent foreclosure sale on my property. I have been approved for a loan modification with NATIONSTAR MORTGAGE, LLC / Mr. Cooper and have paid them for the Loan Modification Trial Period Payments and they are still placing my home under foreclosure sale scheduled for XX/XX/. I have paid Nationstar Mortgage but im afraid that now that Mr. Cooper is the new name of the company they will say wait you paid Nationstar mortgage NOT Mr.. Cooper sorry we cant do anything. After a couple years of working and trying to get a loan modification finally Nationstar Mortgage approved me for a Trial Period Payment Plan. We were very happy to finally see a Trial Period Plan and we were happy to move forward. Our First payment had to be made on XX/XX/XXXX. I agreed to the Trial Period Payments and sent out my first payment of {$1400.00} to Nationstar Mortgage on XX/XX/XXXX and was delivered on XX/XX/XXXX which they accepted and everything was ok. Next month I sent out the second Trial Period Payment of {$1400.00} to Nationstar Mortgage on XX/XX/XXXX and was delivered on XX/XX/XXXX which they accepted and everything was ok as well. But after making those two payments I received letter in the mail saying that my Loan Modification was denied due to not making the Trial Period Payments. How can this be that after making two payments which they cashed they now are saying that I did not make any payments? I have proof of these payments and now they have placed my home for sale on foreclosure auction set for XX/XX/XXXX .They are clearly in violation of the California Homeowners Bill of Rights and other laws as well. Mr. Cooper / Nationstar Mortgage is saying that there is a sale date and the sale is scheduled for XX/XX/XXXX.
01/26/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 33073
Web
A property I own went into foreclosure after my mother in law died. I am in the process of selling the property and satisfying the mortgage in full, no short sale. In speaking to the bank previously, I knew there were added charged to the base principal for attorney fees, escrow advance, etc. When my title agent requested the official payoff for closing on XXXX XXXX, 2016, he received the attached document showing the payoff amount. This amount includes a new line item titled 'Lender Paid Expenses '' totaling {$4100.00}. I had gotten a breakdown from their attorney of the various fees being charged but nothing referencing this. When I called today to get a detailed breakdown of the charges, I was told they do not know what they are and the only way to find out was to make a request to the research department. Should be simple enough but was then told that they do not have phones. The only way to submit a request was formally in writing by either fax, which I do not have, or by mail. I asked how long until I receive the information and was told they have no timeframe for getting the information. So with a closing this week ( which would satisfy the loan without them having to foreclose ), I am being told I need to jump through hoops, submit in writing to a department without phones and an indeterminate timeline for response, to find out what they are charging me for. I believe they know that by stalling I will have no recourse to fight these unknown charges as the payoff will be made by the closing agent. They are hiding behind their research department to defend these false expenses. I believe I had a right to be notified of any expenses that were being charged to my account and since I have never received ANY paperwork showing such, it should be removed or proven. All I am asking for is a reasonable breakdown and explanation of the 'expenses ' being charged to me.
08/11/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • KS
  • 67801
Web
On or about,XX/XX/XXXX, My husband and I, bought our first and only home through XXXX XXXX Mortgage XXXX XXXX , Ks . With interest rate of 9.4 %, 30 year loan, last payment to be, XXXX/XXXX/XXXX. Amount financed {$40000.00}. Then on or about XXXX to XXXX, XXXX XXXX Mortgage took over our loan. Beginning balance of {$41000.00}, interest rate 9.4 %. Then on or about, XXXX to XXXX, XXXX Mortgage took over our loan. At this time I believe the loan was modified and interest brought down to 8.5 %. Then on or about, XXXX, Aurora Loan Services Inc. took over our home loan. During the time with Aurora the loan was modified to Interest rate of 6.0 %. Then on or about, XXXX to XXXX, XXXX loans took over our loan. With interest rate remaining at 6.0 % as of XXXX/XXXX/XXXX. Balance of {$37000.00}. Then on or about, in XXXX XXXX XXXX XXXX took over our loan, principal balance, {$40000.00}, interest rate 6.0 %. Then on or about XXXX, to present, NationStar mortgage took over our loan. With interest rate remaining 6.0 % and principal balance of {$32000.00}. I have made attempts at investigating with, XXXX, XXXX XXXX XXXX, and Nationstar, asking for explanations of how our loan beginning in XXXX to currently XXXX, ( which is approximately 23 years ), could have a balance of {$32000.00}. Meaning we have only paid {$8100.00} in 23 years? But no one is willing or able to investigate our loan thoroughly for accuracy of our payments and credit for those payments. Unfortunately, we were ignorant to believe that banks do n't make mistakes, and we should have balanced our loan payments like we balance our check book. Although, we may have had some life events that caused our less than perfect credit, this loan still makes no sense because I am certain that had we only paid {$8100.00} to our principal balance in 23 Years, we would not still have our home. We are current on our payments as well.
02/09/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • TX
  • 77096
Web
Mr. Cooper is responsible for disbursing an insurance claim settlement made due to flooding with Hurricane Harvey. My total claim is {$190000.00}, and Mr. Cooper so far has disbursed {$58000.00} including {$20000.00} disbursed only after a previous CFPB claim. I have uploaded nearly {$80000.00} of receipts for repairs done and previously Mr. Cooper would not release more that {$37000.00} of my settlement ( which represented less than my insurance advance ) until the CFPB helped out. I have now reached 50 % completion of repairs to my house. Mr. Cooper previously assured me that they would release 50 % of my settlement once inspection revealed that I had reached 50 % completion. This inspection was done and certified on XX/XX/2018. I have been expecting then {$190000.00} / 2 - {$58000.00} = {$39000.00}. However, Mr. Cooper has found excuse after excuse to not release my next disbursement. Despite certifying that all of my documentation was complete in XXXX and disbursing money previously, they have overlooked updated contracts, asked me to re-upload documents numerous times, and denied requests that are based on obvious errors on their part. Every time they make a mistake and ask me to re-upload documents, it takes an additional 48 business hours to review. They have thus been able to delay for now over 2 weeks an additional release of funds that they assured me would have no issues. This company is absolutely preying on natural disaster victims and should be heavily reprimanded as such. By no means is my experience unique -- just do a web search for Nationstar or Mr. Cooper and see how many complaints are raised about their company. They constantly use an excuse that this is all due to " government regulation '' but no other mortgage company ( and I know the stories of dozens of my friends who flooded ) has given so many roadblocks to releasing Harvey settlements.
02/03/2017 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 92021
Web
Nationstar XXXX XXXX XXXX & XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX Yet another complaint against Nationstar for the fraudulent fake auctions, made up values, and belief that they are not required to adhere to XXXX and FDCPA guidelines. Honestly, when will the CFPB actually do something about this organization? Nationstar has run this property through their fake auction system ( in order to gain a 5 % buyer 's premium for their own personal benefit at the expense of their investor ) and surprise surprise .... No bidders. The counter offer then made to the original buyer was once again ridiculously over market value. When asked if they could explain the value -- - we were told that they do not release value information in direct violation of ECOA guidelines. When asked the last time that they had had someone inside the property to value it ... ... NO RESPONSE AT ALL. This is likely because they have not had anyone in the property and the limited pictures that they do have were given to them by us. Which raises the question .... Where did the value that they countered us at come from? They made it up and it has no basis in fact. While I know that Nationstar 's business model ( as outlined last XXXX in the XXXX ) is to defraud their investors, borrowers, and the federal government ( yes, we just caught Nationstar again defrauding the Treasury Department on a HAFA short sale and have an ongoing complaint on that file ) at some point the CFPB needs to stand up and say enough is enough. I would appreciate if Nationstar would actually complete an interior value on this property and counter the buyer appropriately ... .. I know that their goal is to attempt to get this buyer to leave so that they can attempt to run this through their fake auction again in hopes of getting a 5 % buyer 's premium ( once again at the expense of their investor ), but enough is enough.
12/22/2017 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • PA
  • 160XX
Web
This complaint is in regards to Mr. Cooper mortgage company previously known as Nationstar. I cosign the loan for my daughter which is why I was also responsible for the payments. My husband passed away and my daughter divorced which made it difficult for us to pay the loan for the house. Several times we attempted to negotiate a sale for the house and when we asked for the final pay off the mortgage company would take their time and prolong the pay off into the next month. This added additional costs and we would lose our buyers. This happened three times. Recently we asked for a payoff and it was good until XXXX XXXX of XXXX. We closed on the house on XXXX XXXX of XXXX. The title company dispersed the amount requested by Mr. Cooper on XXXX XXXX, XXXX. And employee at Mr. Cooper signed for the registered letter on XXXX XXXX, XXXX. To my knowledge everything was paid and I no longer had to deal with the mortgage company. On XXXX XXXX I received a call from Mr. Cooper and was told that the amount for the payoff was not enough and that on XXXX XXXX, XXXX Mr. Cooper had added on more interest and that I owed another {$330.00}. And since it was XXXX XXXX it was already past due and I would have to get a new pay off and that would take us into XXXX XXXX where I would end up paying thousands of dollars more. I immediately paid the {$330.00} to stop further assessments. I contacted the title company and was told that they should not be allowed to add on any more money since we paid it off in full as they requested. When I called the mortgage company back to let them know they proceeded to tell me that I owed more than {$330.00} and that there was another XXXX dollars due to pay. I sent them the return receipt and a copy of the payoff that I had. Today On XXXX XXXX I was told that because I paid the XXXX that the loan was paid in full. And I did n't know the extra money.
06/11/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • NH
  • 030XX
Web
After falling on hard times I submitted an application in XXXX of 2014 for a HAMP mortgage modification to my mortgage holder, Nationstar Mortgage LLC. They lost my original application and I re submiited another XXXX in XXXX. The process has gone on now for XXXX a year consisting of Nationstar and my spoc XXXX XXXX consistantly losing track of just about every document that I have sent them. Each time documents were requested I send them multiple times via email and certified mail. All along the way when XXXX eventually received the requested documents he and Nationstar would then ask for yet more up to date documents. Eventually after close to a year and at great expense to me ( paying an accountant to put together documentation ) I was told my case was in underwriting finally late in XXXX. My original mortgage was aprox. {$2000.00} per month. My understanding was that the HAMP program would make my payments lower. It made sence to me since my income had dropped by more than 50 %. I was finally contacted via email by XXXX XXXX of Nationstar Mortgage that I was approved for a XXXX month trial period with payments of over {$3000.00} per month, more than 30 % HIGHER than my original payment. There was no way that we could afford this. I asked XXXX to look into this explaining that there must be some mistake. XXXX response was that it did not matter, I had to pay it anyway but I could send in a dispute. I explained that the reason we were applying for relief was for a " more affordable '' payment and not a larger payment. He did not care XXXX bit. I have still not received any response from XXXX or Nationstar in regards to my dispute. Instead however, I received a foreclosure notice in the mail. I have once again notified Nationstar of all of this via their internal messaging system and not yet herd from them at all. This has been going on now for over XXXX year now
11/01/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 912XX
Web
XX/XX/XXXX, I received a letter from my mortgage company, XXXX, that my loans will be transferred to Nationstar Mortgage ( My loans have been transferred twice since my refinance in about 2-3 years ) and that I need to send my XX/XX/XXXX payment directly to Nationstar. My monthly payment of my primary resident is {$1400.00} including principal and interest ( fixed at 3.5 % ). I sent a payment of {$3500.00} to Nationstar Mortgage, specifically indicating on a payment voucher that {$2000.00} should be applied to principal in addition to principal portion of {$1400.00}. Nationstar Mortgage assumed without looking at the payment voucher that {$3500.00} was a 2 months payment. They deducted 2 interest payments of {$680.00}. I called Nationstar on and spoke with XXXX. She could not answer what I was questioning. XXXX put me on hold for several minutes and came back on the line and told me that she spoke with her supervisor and supervisor advised her to tell me that it was an computer error and reassured me it will be corrected. I received a statement from Nationstar for XX/XX/XXXX payment. DOES NOT show any adjustments!! I called Nationstar again and spoke with XXXX. Again, XXXX could not give me an explanation. I demanded to speak with a supervisor. After being on hold for few minutes, a man named, XXXX, got on the phone who claimed he was a supervisor. When I inquired about the situation, XXXX said he already has been adjusted back on XX/XX/XXXX that he was looking right at it on his computer. Okay. I then asked him after looking at my XX/XX/XXXX statement, the difference in amount where XXXX claim it was adjusted. He could not answer me. I asked him to email my account history, which XXXX was looking at. He said he would. I sent via email and regular letter to Nationstar demanding that they send me a complete account history within 5 days. I HAVE NOT received it.
06/26/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • PA
  • 19460
Web
My loan was recently sold from one mortgage servicer that was doing a great job to another mortgage servicer called Nationstar Mortgage that is not doing a great job. I just went through a situation regarding my escrow account that I wanted to share with you. I pay my bill on time every month. I received a tax bill from my local township that needed to be paid from my escrow account by XXXX XXXX. I contacted them to pay the bill XX/XX/XXXX. On the XXXX call I offered to fax them the bill, but they declined stating they will just call them and get the amount. After the bill was n't paid XX/XX/XXXX, I started calling them constantly to plead with them to pay the bill on time to make sure I received the 2 % discount. They would tell me it was paid, but nothing had come out of my escrow. After my XXXX or XXXX call, I was elevating to a supervisor to talk about the issue. Finally they paid late and covered the late fee. This started more problems with my escrow. Because the bill was n't paid on time, there was an analysis that states annual escrow account disclosure form that states I have a surplus of {$320.00}. They sent me a check. I called again and explained that this money was supposed to pay the taxes not be sent to me. That was on XX/XX/XXXX. They ran another ANNUAL escrow account disclosure on XX/XX/XXXX stating I owe {$390.00} due to escrow shortage! What is going on with this company. The icing on the cake is I sent in the {$390.00} with the escrow slip they provided and they applied the full amount to principal. This was an escrow shortage payment sent in with the slip they provided and now I have to call them again to have this money placed correctly into Escrow. I have had several mortgage servicers and this is the worst customer experience ever. I am completely stressed out and was hoping your organization to fix the incompetence at Nationstar Mortgage.
06/09/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 94591
Web
Complaint file against Nationstar Mortgage now called Mr. Cooper. The complaint is about the hazard insurance the lender obtained for the house located in XXXX XXXX. According to lender, they obtained insurance policy with {$1500.00} premium paid and asked me to pay for it. I sent them letter and told them I am not paying as I have complete insurance coverage for the property continously and no lapse or nothing. I sent the policy information provided to me by my insurance agent and confirming that the property is fully covered with hazard policy continously without interruption or lapse ofr that matter. MY insurance agent faxed to lender 's Insurance department the information about the insurance coverage of the property on XX/XX/XXXXbut lender failed to organize their records of receiving such faxed information. Now lender claimed not received the insurance information from my insurance agent, then obtained the policy with the insurer of their choice and now asking me to pay them for the premiums they paid. I sent them a letter to cancel the policy they obtained immediately and I have no obligation to pay them back. The property is fully covered with hazard insurance continuously without any interruption. My insurance agent, again faxed to lender the insurance coverage ( policy declaration page ) on XX/XX/XXXX. I also sent them insurance declaration page and confirmation of continous coverage that my insurance agent sent to me but there seemed to be questionable decision against accceptance of such insurance coverage on this propety. Please do something to curtail this kind of bad practices of lenders and their staff. It is business for them and bad for the victims of so many mortgage borrowers. Lenders ' staff are careless and negligent in keeping organization of borrowers ' communication to them as against mortgage loan borrowers. Thanks for your assistanced.
03/22/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • OR
  • 97217
Web
Me and my beau had a terrible experience with Nationstar in the approximate timeframe of XXXX until we were forced to sell our home sooner than we wanted to as they kept " losing '' our paperwork to submit for a refi on our loan with them ... We were so busy working and not in a position to hire a lawyer back then however I do wish we had contacted our State and US Attorney Generals to investigate the aggressive and unusual tactics/experience we had with Nationstar back in XXXX. This was after the mortgage crisis and it appears that this company was looking to keep " customers '' at a higher mortgage interest rate and making it nearly impossible to refi at a lower and more fair mortgage payment rate. Unfortunately we did have to sell our home sooner than we had wanted and with the market changes that happened shortly after we sold out, a major increase of real estate, we could not hold out for that extra year or two to delay selling where we could make the market value/sale on our home as we were looking to do. Not to mention, it felt like we were dealing with a company, Nationstar, that was acting in what could have been termed criminal ways ( based on complaints and lawsuits that have come out in more recent years since we sold our home in XXXX, Or, at the start of XXXX. Me and my beau also noticed that mortgage companies were buying and selling loans aggressively -- to the point that it seemed obvious something was going on near and after XXXX. Nationstar seemed to be partaking in this kind of buying and selling of loans as well. Very concerning and questionable tactics of business and ways of " servicing '' customers. Now that we have read recent articles and more complaints about Nationstar in the past few years, it seems beyond clear that we were defrauded and disallowed to apply and receive a modified mortgage loan that we were eligible for back in XXXX.
11/20/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 946XX
Web Servicemember
Dear Nationstar c/o Office of the Comptroller of Currency Nationstar Customer Relations Department XXXX XXXX XXXX XXXX TX XXXX RE : XXXX XXXX XXXX ( d/b/a ) Mr. Cooper. Mortgage NumberXXXX I request that the current foreclosure action be cancelled and the correct principal balance be corrected immediately. I strongly dispute the increase of the principal mortgage balance that was made on X/XX/2014, when the principal balance was increased from {$710000.00} to {$920000.00} and eventually increased to {$990000.00}. The original principal balance and the original loan amount is {$670000.00}. The current principal balance is {$320000.00} more than the original loan amount. This is inaccurate and needs to be corrected. The current principal balance should reflect approximately {$670000.00}. We strongly believe that the Chapter XXXX protections that were in place during this period, protected, insulated and stayed any increase in the principal balance and loan amount. .. I request that this increase be reversed immediately and reflected in the modification documentations. Please complete a forensic audit on my mortgage account as soon as possible so the correct principal balance is calculated so I can submit the modification proposal, with the correct principal balance, to my financial team ; my Chapter XXXX attorney ; the Chapter XXXX bankruptcy trustee and court. The current principal balance is not accurate and I believe this is because of miscalculations, and errors, by the multiple servicers who have handled my loan to date. I pray that you will make this adjustment immediately. To reflect the correct current principal balance of {$670000.00}. I request that the current foreclosure action, be cancelled and the correct principal balance be corrected immediately. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX Nationstar Mortgage Number -- XXXX
05/22/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • PA
  • 183XX
Web
Our house burned down on XX/XX/2016 and was a complete loss. As our primary mortgage holder, Nationstar Mortgage ( d/b/a Mr. Cooper ) was given a large amount of coverage funds from our insurer and put into escrow to issue disbursements for rebuilding our home. Nationstar refunded my wife and I the amount of the insurance proceeds above the balance of our mortgage. When we called Nationstar 's customer service/loss draft department, a representative explained that they were not entitled to keep more than the mortgage balance in the escrow account. We fired our contractor based on numerous violations of the construction contract and New Jersey consumer fraud statutes. Despite already having received insurance proceeds up to the mortgage balance, issuing a refund check to us and representing this was their policy, Nationstar has told our insurance carrier that additional insurance proceeds must be placed in their escrow account. They have also insisted that any funds they receive go to pay our former contractor, who filed a bogus lien claim against us. This leaves us with little money to complete the rebuild and will make our partially completed home essentially worthless. Further, our tax assessment after our house was destroyed was decreased by roughly 65 %. Yet Nationstar still takes their full cut of the original tax payment in our mortgage payment each month. We have requested reimbursement for their overcharging but have gotten no response. They have both reneged on and misrepresented their escrow policies while taking taxes beyond the prevailing rate after the fire. We are making our full mortgage each month while having to rent housing for our family. We are being bled dry and about to lose everything because they won't help us rebuild our lives and our home. Nationstar is intentionally and unconscionably forcing us into foreclosure and financial ruin.
03/12/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • FL
  • 329XX
Web
Called Nationstar mortgage back in XX/XX/XXXX to do a payment plan due to financial situation I was told as long I am on a plan paid on time no problem..Hurricane Irma hit so I called to check on my status the young lady that took my payment charge me a process fee which made my acct negative reversed my payment in XX/XX/XXXX which messed me up. When I called now NSM now Mr. Cooper the customer service rep called my bank which did confirmed I had the exact amount but unfortunately I did not have the additional service fee that was charged that is why I was charged a NSF fee which declined my payment. Mr. Cooper representative stated I was not supposed to be charged the amount the bank due to their error they reversed the amount and took the payment right than there. Since the hurricane they were offering assistance I was told I am eligible since I live in Florida how much can I pay I told her {$500.00} she said we can do it for 6 mo I said up to XX/XX/XXXX would be fine. I called to make my XX/XX/XXXX payment the rep stated you owe XXXX I was astonished I was not told he indicated that the investor can not put any payment behind the loan. I told him you did not say that when I made the payments before well maam I am sorry to informed you that is what the investors are needed at the moment. When you offer a payment plan or some sort this information should have been told to me in the beginning stating that ok you will have to do a lump sum I lost three vehicles during the storm from flooding that is not fair that you are trying to charge this should of been disclosed. He indicated this was a trial policy was not put into place I need this resolved and I was told oh by the way since you did not make payment on time in XX/XX/XXXX you was not eligible for modification program excuse me that was due to your error. I need answers please somethings need to be done.
04/27/2016 Yes
  • Mortgage
  • Reverse mortgage
  • Loan modification,collection,foreclosure
  • TX
  • 34293
Web
I owed Champion Mortgage {$910.00} for forced flood insurance. XXXX/XXXX/16 was told I owed {$1600.00} for taxes and insurance. I had paid taxes XXXX/XXXX/16 for {$760.00} and sent receipt of paid taxes. I sent a Official check for {$910.00} on XXXX/XXXX/16, which is the balance of what they say I owed minus the taxes. Copy of check attached. The loan details show receipt of Official check on XXXX/XXXX/16. Also attached are XXXX letters, the first dated XXXX/XXXX/16 stating we owed {$980.00} and have until XXXX/XXXX/16 to make current. And the second letter one day later,XX/XX/2016 stating we owed the {$1600.00} and had until XXXX/XXXX/16 to pay. ( this amount is the insurance and taxes they claim they paid I have the paid receipt and they will not produce theirs. ) On XXXX loan notes show " Advised client to return official check for {$910.00} because it was not the full amount. The loan notes show that on XXXX/XXXX/16 file was sent to Lawyers XXXX XXXX XXXX for Foreclosure Processing. The XXXX letters attached prove I had until XXXX to pay which I did XXXX XXXX. I was not in default when they started the Foreclosure. They refuse to produce their receipt for the taxes they state they paid. Second complaint -- after seeing I was n't going to go away, I purchased {$120000.00} in flood insurance XXXX/XXXX/16 as the new requirement. Immediately after receiving the new coverage they first told me I needed they sent a GAP letter stating I needed {$250000.00}. This GAP in coverage is what started this Foreclosure process. See attached letter. The condo association covers {$120000.00} on each unit and I have my personal for {$120000.00}. The condo is not even close to being worth XXXX I have no idea where they came up with that figure. I believe it is a ploy to continue harassing an XXXX woman in hopes they can keep throwing hoops to jump threw and I 'll get tired.
02/17/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • WA
  • 98375
Web
In XXXX XXXX we were contacted by our Mortgage servicer stating we had missed XXXX mortgage payments XXXX XXXX, XXXX XXXX, XXXX XXXX, and XXXX XXXX. We acknowledged missing XXXX of those payments, XXXX XXXX. We submitted our checking account balance activity for the period of time that the missed payments were to have occurred. We also included photocopies of the endorsed checks stamped by the mortgage company showing they were deposited into the mortgage company 's XXXX XXXX account. We submitted a written qualified request XXXX XXXX, XXXX requesting a researched answer to the amount in arrears. We also have paid {$800.00} towards the amount we believe we are behind. Nationstar acknowledged receipt of this letter XXXX XXXX, XXXX and said they had 30 days to respond but most likely would have an answer within 7-10 days. We have yet to receive an answer from their research department. We 've received several other confusing communications from them. XXXX XXXX, XXXX I sent another letter requesting a researched answer. We assert our overdue amount is {$1800.00} of which we have already paid {$800.00} of. Our figure represents XXXX missed payment {$1300.00} for XXXX XXXX and 10 months of late fees {$410.00}. The confusing communication from Nationstar has included saying our overdue amount is anywhere from {$5500.00} to {$2900.00}. We received communication saying we have varying amounts in unapplied funds. We 've received communication stating they are returning funds to us- though those amounts have been deposited by Nationstar XXXX Also their communication states we face acceleration and possible foreclosure. It seems like the left hand does n't know what the right hand is doing. As soon as we were made aware of this issue we have researched and done our best to become current. This lack of a researched answer to our dispute has caused distress and anxiety.
10/09/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 92563
Web
I have suffered severe hardships that have led to me falling behind on my mortgage. My hardship began when my ex-husband basically abandoned me and my son XX/XX/XXXX-this led to our divorce in XX/XX/XXXX. My ex-husband was the main income earner for my family and after he was fired from his job of almost 10 years we started to have problems with paying bills. When the divorce was finalized I was awarded this home and spousal and child support. Due to him losing his job that support stopped for me and my son, making the mortgage payment unaffordable for me. I receive XXXX for some debilitating conditions and in XX/XX/XXXX I was diagnosed with XXXX. The diagnosis as debilitating as it is, has not stopped me from doing what I needed to do to keep my home. I wanted to keep my son in his familiar neighborhood, that has proven to be a challenge for me. I have been appliying for mortgage relief with Nationstar for years now. I have income to prove, I can afford a mortgage payment but have experienced nothing but difficulty in the review of my options. I was even foreclosed on back in XXXX of this year, another error by Nationstar, that was corrected via them rescinding that sale. I was told they would work with me on a HAFA short sale, I desperately need relocation assistance to move my young son and my mother that is now in XXXX. I listed my home as instructed by Nationstar with an agent that presented an offer to them for consideration, this was all before any new sale date was set on my home. Nationstar working against me set a sale date on my home and are now using that sale date against me, refusing to proceed with reviewing everything I have given them. It is painful to come to terms with having to let go, now I must also face being forcefully removed from my home of almost 15years! I have worked tirelessly with this company, I am not trying to delay anything
07/04/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • OR
  • 97236
Web
My mother and I applied for a mortgage loan in XXXX. The mortgage company we applied to was XXXX XXXX XXXX. In the beginning, we would receive a statement from XXXX XXXXXXXX XXXX for the amount due each month. The company was acquired and transitioned to Nationstar Mortgage Company in XXXX. After the transition, we no longer received any paper statements. We were not notified as to the reason for this paperless transition. We had to call the Nationstar Mortgage Company ( aka Mr. Cooper ) for the amount due every month. We only started receiving notices via email from Nationstar Mortgage Company the year XXXX notifying us of payment amounts due by certain dates in order to avoid a late charge. With this being the only information we had, we sent checks for the requested amount every month prior to the due date. This year, we discovered that weve been charged late fees every month since the transition started in XXXX. With no statements provided nor any notice that explained all of the charges, we were charged thousands of dollars in late and hidden fees over the years. Nationstar Mortgage Company has failed to provide us with any notice of our mortgage balance. We were charged late and hidden fees without notice even when we paid the requested amount provided by the emails. With limited balance information from Nationstar Mortgage Company and due to our language barrier, we did not discover the hidden fees until we downloaded the Nationstar app recommended by our accountant. After multiple attempts to get in contact with Nationstar Mortgage Company, we were finally provided copies of all the statements ( see attached for all hidden and late fees ). We scanned and attached copies of the statements that were mailed to us on XX/XX/XXXX. Weve also provided a copy of one of the emails that we received from Nationstar Mortgage Company in regard to payment.
07/10/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 90720
Web
I am undergoing a short sale and have submitted all of the requested items through the realtor. The realtor sent me a screenshot from XXXX on X/X/2017 that said " Thank you for uploading all the requested documents. This short sale file has completed the processing phase and is now in transition to the auction phase. Please allow 5 to 7 business days for the reassignment and initial negotiator review process. The negotiator will contact you regarding any additional information that may be needed. Thank you. XXXX XXXX Also this was received today " This message is to inform you that the offer submitted in XXXX via the tasks has been received and is now being referred to XXXX to conduct the Offer Validation Program. Please keep in mind weve saved a spot for the original offer to participate in the online marketing event. Simply have the buyer call XXXX customer service at ( XXXX ) XXXX or XXXXXXXXXXXX and theyll assist the buyer in getting registered. Auction dates will be set within the next 7-10 business days and will be available on the XXXX website once set. These dates will not be provided please be sure to check XXXX for the dates. Keep in mind the following : 1. ) You will remain fully involved with your listing. 2. ) Your commission stays 100 % intact. 3 ) XXXX Services are paid independently of your commission. '' From XXXX XXXX from XXXX.

As you can see I and the realtor are doing precisely as directed by the lender and I 'd like to do a short sale to prevent a foreclosure however it definitely appears that the bank wants to foreclose as I received a notice of Trustee 's sale today.

There is an existing offer and the home is going through a short sale auction where the winning bid may purchase the home, but I am not sure they will be able to if their is a Foreclosure Sale date in about a month.

Please help me avoid foreclosure.

02/17/2016 Yes
  • Mortgage
  • FHA mortgage
  • Settlement process and costs
  • IL
  • 61401
Web
We purchased a new home XX/XX/XXXX. XX/XX/XXXX we had someone wanting to Assume our previous loan with NationStar Mortgage ( the house we moved out of. ) We began the Assumption process XX/XX/XXXX and submitted everything asked for at the time. We have now been working on this process for just over 14 MONTHS. We 've contacted them I can not even begin to say how many times. They 've given the run around to us from the get go. From telling us they can not do Assumptions ( yes, they can, it 's in our mortgage and loan contracts ), to we had to put her on our TITLE to our house before they could see if she 'd qualify for the assumption, to just plain no response, to documents are missing but no one can tell us what. XX/XX/XXXX we were finally given a list of documents needed including Purchase Agreement and Title Insurance Certificates. These documents were procured and then it took me approximately 3 weeks to get a fax number to submit these documents. On XX/XX/XXXX these were faxed in, all documents requested except for XXXX. They wanted a divorce decree and there WAS no divorce involved in our situation therefore no document to submit. I 've spent the past 3 1/2 months now trying to get an answer and update. All anyone will tell us is that it 's " in process. '' Then, XX/XX/XXXX, I was told that a letter had been mailed on XX/XX/XXXX and give it 7-10 business days to get to us. A letter still has not been received. When trying to call I 've been hung up on numerous times. The woman trying to assume our loan also called about three weeks ago and was ALSO told a letter was just mailed the day before. She also received nothing. This has to end. We 're just trying to do the assumption which is supposed to be a relatively easy process. They 're blatant incompetence and or down-right shadiness is inexcusable if not even, perhaps illegal. I guess we 'll find out.
09/05/2018 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • NJ
  • 07003
Web
We fell behind with our mortgage payments and applied for a loan modification. We were approved for a trial plan for {$3000.00} which we completed. At one point the bank cancelled the modification, claiming that they didnt receive the signed documents, only the payments. We DID SEND THE BANK THE DOCUMENTS WITH THE PAYMENT, however the bank then decided to re-send us the documents, which we signed and returned the SAME DAY. They then told us that since its an FHA loan, they had to submit it to FHA for the approval. Im the meantime, a Sheriff sale was pending, and the bank assured us the the Sheriff sale would be postponed and/or cancelled. FHA DID APPROVE THE MODIFICATION, however the Bank did not postpone the Sheriff sale, so the sale went forward in error. We called the bank and they said it Infact was an error, and that we should give them some time to fix the problem and reverse the Sheriff sale, as it was their error. We waited and we kept calling. They kept telling us the problem is being worked on and would be fixed soon. WE EVEN HAVE RECORDINGS OF CONVERSATIONS WITH AGENTS AT THE MORTGAGE COMPANY, ASSURING US THE PROBLEM IS BEING CORRECTED. Specific questions were asked, and specific questions were answered in the recorded conversation. So we have that as proof. Plus we have the letter the bank sent us, asking us for payment AFTER FHA had approved it. We decided to check back in with the bank after waiting a few weeks, and we were informed that the sale was final and that nothing was being done to correct the mistake the bank made. WE COULD NOT BELIEVE IT!! THE BANK DECIEVED US, LIED TO US, THAT THEY WERE FIXING THE PROBLEM, AND BEHIND OUR BACKS, LET THE MISTAKEN SHERIFF SALE STAND. This is cruelty! We did EVERYTHING the bank asked us to do, we were approved twice by FHA, and the bank refused to correct their mistake which they said they would.
01/31/2018 Yes
  • Mortgage
  • FHA mortgage
  • Closing on a mortgage
  • FL
  • 32607
Web
I would like to report a violation of the Truth-In-Lending-Act by my mortgage loan servicer as follows : On XX/XX/XXXX I purchased my home with a mortgage loan from XXXX XXXX XXXX. At the closing, I signed the truth-in-lending disclosure statement which disclosed the monthly amount of the principal and monthly amount of mortgage insurance premium ( Varying from {$5.00} to {$4.00} monthly throughXX/XX/XXXX ). I began paying the monthly principal amount plus the indicated MIP amount ( {$5.00} to {$4.00} in XX/XX/XXXX ). On XX/XX/XXXX the servicing of my loan was transferred to Nationstar ( now " Mr. Cooper '' ). I began getting charged the monthly principal amount plus {$64.00} for MIP, which did not match the MIP disclosed to me on my truth-in-lending disclosure statement. ( The truth-in-lending statement clearly states that my monthly payment amount includes the monthly MIP. ) In XX/XX/XXXX, my escrow account underwent its annual review, and I contacted Nationstar in XX/XX/XXXX to notify them of the discrepancy between the MIP amount I was being charged monthly and the amount MIP disclosed to me on my truth-in-lending disclosure statement. They corrected the discrepancy from XX/XX/XXXX through XX/XX/XXXX by crediting my escrow account each month with the difference between the two amounts. In XX/XX/XXXX, Nationstar stopped crediting my escrow account with the difference, and I began getting charged {$61.00} per month for MIP. In XX/XX/XXXX my escrow account underwent its annual review, and I contacted Nationstar in XX/XX/XXXX to notify them of the discrepancy between the MIP amount I was began charged monthly starting in XX/XX/XXXX and the amount disclosed to me on my truth-in-lending disclosure statement. I was advised to contact FHA directly. FHA then advised me to submit a complaint with the CFPB to report a violation of the Truth-In-Lending-Act.
07/13/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • NC
  • 27520
Web
I have filed numerous complaints in an attempt to stop Nationstar Mortgage from attempting to steal my home. I have not been able to reach a representative since I submitted my modification documents. Their phone number does not work and you can never reach a representative during the hours they claim to be available to check on the status of my modification. This is an attempt by this company to steal my home as I sink further past due with no relief available because they are not returning calls. I have filed complaints with the CFPB, XXXX, Justice Department and any other entity I feel can help me stop this crooked company from stealing my home. Please help! I just received a call from someone who claims to work in their customer relation department but he did n't want to discuss my modification. He claim to have called to let me know it has been assigned to someone. I told him I know a XXXX XXXX is supposed to be handling it but I have been trying for almost a month to reach her and not once has she ever contacted me. This gentleman called from XXXX. He would n't talk to me but was only willing to transfer me to XXXX. I explained I just called her this morning and she has not returned my phone call. He said when I call XXXX or XXXX I can hit XXXX and get any rep and transferred me while I was talking. I got XXXX voice mail again and hit XXXX only to hear the automated voice tell me no one was available. How can this be legal? How can this company do this? I have NEVER in my life deal with a company with this type of business practices. I am doing anything and everything I can to get some help and they are going to steal my home from under me by ignoring each attempt I make to reach them for assistance. I do n't know what else I can do. Please investigate this company and their unscrupulous morals and business practices. Do not let them steal my home!
06/23/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 90042
Web
I applied for assistance in saving my home on XXXX XXXX, 2015 by submitting a complete financial package to my servicer Nationstar. On XXXX XXXX, 2015 I was advised I was denied for a loan modification on XXXX XXXX, 2015. I have been trying to get a copy of my denial letter and NPV chart so my attorney can appeal the denial however Nationstar is evading giving me the information. They are stalling and making me request these items in writing and soon my ability to appeal my denial will be over because they have stalled now XXXX days and I only have XXXX days to appeal. I have been told this is a common tactic used by Nationstar to stall after denial in order to evade an appeal. They finally sent my attorney the denial letter by fax on XXXX XXXX, 2015. But they purposely left out the NPV chart and said I have to request that in writing. Another stall tactic to burn more time with the goal of pushing me past the XXXX days period to appeal. I am now waiting XXXX days and still no NPV chart. Attached I have included my written requests required by Nationstar just to get a copy of my denial. I know there was an error in my last review. The reason they are telling me I was denied was due to " Negative disposable Income ''. I know this is not true. There is some sort of mistake with the information they have and the only way I can find out what information is wrong is if they give me my denial letter NPV chart in a timely manner. Please stop Nationstar from this practice of stalling and avoiding issuing a denial letter and NPV chart. It does n't seem right that they are now requiring people to request the NPV in writing and only issuing it to them after the time period to appeal has expired or almost about to expire. I am running out of time and Nationstar is purposely stalling so I can not appeal. This is wrong and I am sure they are doing this to many people.
09/23/2017 Yes
  • Mortgage
  • FHA mortgage
  • Closing on a mortgage
  • TX
  • 75098
Web
My wife XXXX and I requested a Loan Mod through Nationstar Mortgage Loan number XXXX in XXXX. We had a fixed rate FHA Loan at the time we requested the Loan Mod. Due to limited communication from Nationstar during the approval process of the Loan Mod which took Several months to approve we did n't know until we received paperwork to sign indicating there was an XXXX baloon payment being added. Out of desperation due to my wife being unemployed we accepted it. We felt that if we sold our home are Refinanced it the Baloon note would be included as part of our total payoff. We refinanced our Mortgage with XXXX XXXX in XXXX XXXX and received a Conventional loan, Loan. number XXXX. We were excited as we requested a Cash out Reference to take care of some home improvements. In XXXX XXXX we received a collection notice letter from XXXX XXXX with HUD regarding repayment of the XXXX balloon note. We also received a collection notice from US Dept of Housing attempting to collect debt. On XX/XX/XXXX I spoke with a Supervisor with Nationstar Mortgage now known as XXXX who provided me a paid in full letter to provide HUD and insisting the XXXX balloon not was a part of the Payoff and we owe nothing. I had to leave a message with XXXX XXXX with HUD XX/XX/XXXX asking her to contact us so we can provide the Paid in full letter provided by Nationstar Mortgage. Her voicemail stated she will be out of the office until Monday XX/XX/XXXX. Thus far HUD has reported this to the Credit Bureaus thus ruining our Credit and are threatening wage garnishment which will destroy our Finances as well. My wife was rescently hospitalized in XXXX with XXXX problems and has accrued a large amount of Debt from that. Any assistance you can provide in this matter would be greatly appreciated. Sincere thanks, XXXX and XXXX XXXX XXXX XXXX XXXX XXXX, TxXXXX. My number XXXX, XXXX 's number XXXX
07/28/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • IL
  • 60426
Web
I had an FHA mortgage with XXXX for {$55000.00}, under FHA case number XXXX. Property Address : XXXX XXXX XXXX XXXX, XXXX, IL XXXX. I believe my original lender transferred the loan. XXXX XXXX XXXX XXXX XXXX XXXX, as trustee for the Certificate holders of the XXXX, XXXX, Reperforming Loan Remic Trust Certificatesm, Series XXXX sued me to foreclose on my loan. The bank took a judgment against me for foreclosure. However, I never was served with a summons and complaint in this case. A special process server said that he served my son, however ; my son does not live with me at the home and has never received a complaint and summons. My attorney tried to vacate the foreclosure judgment, however, the court would not allow him to vacate the judgment, stating that it did not matter if he lived with me, because he was related to me, that means that the sheriff could serve him. The court also took the word of the process server, over mine. Needless to say, I was not able to present a defense on my behalf and they purchased my home for about {$15000.00} at the Sheriff 's Sale. As an FHA beneficiary, the bank was required to send out notice to me prior to foreclosure. They were required to offer me options ( like a forbearance, a modification, and other resources in order to help me save my home. ) The bank failed to work with me. In fact I even tried to negotiate with them before and after the sale of my home, but they have ignored me. They are not following the FHA rules 24 C.F.R. 203.604, 203.501, 203.605, 203.606. It appears that all they want to do is go to HUD and collect on the mortgage insurance without talking to me. This is not how it is supposed to work. My husband and I are pastors at the XXXX XXXX XXXX XXXX in XXXX, which is located a few blocks from the property. Please help us. We are still in our home at this point and do not want to be evicted.
07/06/2015 Yes
  • Mortgage
  • VA mortgage
  • Loan servicing, payments, escrow account
  • TN
  • 37040
Web
In XX/XX/XXXX I was legally awarded a property that was financed through Nationstar Mortgage following a divorce. It was stated in the divorce decree that I was legally responsible for the mortgage loan yet the mortgage company continues to refuse to speak with me regarding this account. I had to eventually refinance this property through a different financial institution because of all the problems they gave me. I have been trying to get an escrow check from my account after they tried to send it to my ex-husband but it was returned via return mail in which they then called my cell phone asking if I could provide a sufficient address for them to send him MY escrow check ( which I feel should actually illegal for them to do since I have submitted legal documentation that he has no financial or legal interest in the property and I had been making all payments on that loan since my divorce decree held me responsible for the loan ) but each time I call they transfer me to someone different, request several different documents to be sent over and then say it will take up to 10 business days to process those documents. I can never speak to a supervisor. I was given a supervisor XXXX XXXX email but he never got back in contact with me after sending him a quitclaim deed and my divorce decree AGAIN. I had to call back several times and speak with other customer service representatives. Today I was given a supervisor 's email that keeps coming back to me as error return email, her name was XXXX XXXX. I 'm not sure if I was just given a fake email so they could get me off the phone. No one can ever helps me with this situation. Here I am in XX/XX/XXXX still dealing with an issue that should have been resolved years ago and they still have my money from my escrow account. They refuse to acknowledge legal binding documents and refuse to help me with this matter.
06/27/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • OH
  • 45150
Web
My mortgage was sold to Nationstar - they never rec'd the XXXX payment at the time of the switch- they didn't tell us until several months had passed and they started applying payments to the prior months and demanding we pay XXXX the amount due to catch up - meanwhile tacking on late fees every month. (I finally did to shut them up) They also have billed us XXXX for an alleged drive by to see if the house was occupied (despite getting mail from us at this location and not having any of their mailed statements returned by the Post Office. Most recently, they started sending me electronic statements (WHICH I NEVER REQUESTED) - at first, I thought the statements were just lost- after a couple of months, I realized it wasn't me but rather Nationstar was up to their old tricks. I sent in payments when I thought they were due... I never was able to confirm status. XXXX payment was missed- again - they started applying payments retro-active and never communicated with me until I CALLED and Nationstar had applied late fees again. XXXX times- they report me as deliquent to the credit bureaus and accept no responsibility. I've sent an email advising do not call b/c now they have started calling- XXXX day, XXXX times- XXXX of which were 15 minutes apart. This wakes my husband who works night shift. They have called XXXX yesterday and XXXX today despite having sent the do not call notice. XXXX day - I spent over an hour on the phone with customer service with no resolution - the only way to get resolution is to make nasty posts on XXXX which prompts them to follow-up and respond or else they know you'll keep posting. The internet (including XXXX is FULL of negative comments about this company. I am honest in my banking - if you look at the prior 20plus years of home ownership, I never had a problem but now with Nationstar, I have nothing but trouble.
04/24/2018 Yes
  • Debt collection
  • Mortgage debt
  • Attempts to collect debt not owed
  • Debt was paid
  • FL
  • XXXXX
Web
We have information to reflect that the mortgage debt was paid in full. XXXX XXXX XXXX has reported to the credit bureau that the debt was paid in full and there is a XXXX balance. The loan you are attempting to collect on does not exist and was removed from Mortgage Electronic Registration Systems , Inc. on XX/XX/XXXX and has been INACTIVE since that date. According to the MERS integrated system handbook " The process of making a loan inactive on the MERS System including in conjunction with the Resignation or Termination of Membership. A loan is deactivated if the debt no longer exists, or the loan is assigned out of MERS. The following deactivation transactions are available : Paid in Full ( includes payoff, deed in lieu, short sale, etc. ) Transfer to non-MERS Status Involuntary transfer/default by Servicer Involuntary transfer/default by Subservicer Foreclosure Complete Deactivate-Assigned from MERS for Default or Bankruptcy. According to Mortgage Electronic Systems, Inc records, XXXX XXXX, XXXX is an ACTIVE member of MERS. Therefore, according to the Mers integrated system handbook, the new servicer should have changed the min number to reflect the new information and the loan should not have been transferred off the system unless the loan was paid in full. The MERS automated system indicates that this mortgage was transferred off of the MERS system on XX/XX/XXXX and rendered INACTIVE. Although the mortgage was transferred off the system and closed to show INACTIVE at this date of XX/XX/XXXX, the assignment of mortgage remained in Mortgage Electronic Registration Systems, Inc name. The assignment of mortgage remained in Mortgage Electronic Registration Systems , Inc name until XX/XX/XXXX, when Nationstar Mortgage executed an assignment to itself from Mortgage Electronic Registration Systems , Inc. This is 3 years AFTER the loan was INACTIVE.
09/20/2015 Yes
  • Mortgage
  • FHA mortgage
  • Application, originator, mortgage broker
  • GA
  • 30122
Web
I have been attempting to assume a mortgage loan from Nationstar Mortgage since XXXX 2015. During the process there were various documents that I needed to supply to the loan assumption department of Nationstar Mortgage. Documents included Loan Application, Rental History, Bank Statements, Tax Info and Title info. Please note that Nationstar did not or has not provided a telephone number that leads directly to the Loan Assumptions Department. Nationstar only provides a mailing address and fax number. Starting in XXXX of 2015, I sent the initial completed loan application to Nationstar via certified mail. After about a month I received a mail notification from Nationstar stating that pages were missing from the application packet. I resent the missing pages via certified mail again. Month after month I receive mailings from Nationstar stating that they have not received several documents. I resend information over and over again via certified mail, email and and/or fax. Time after time I receive mailings stating that I am missing documents. Today I received a mailing from Nationstar stating that they have not received XXXX last document and if they do not receive it in the next two business days, they will close the case. This is extremely frustrating because Nationstar does not provide any way to confirm receipt of documents and there is no one to speak to for any feedback whatsoever. It is now XXXX XXXX 2015. The process began in early XXXX 2015. There is no one to call. Email messages are not replied to and fax gets no replies. I have sent documents via certified mail, email attachments and fax. I do not know what to do next. Nationstar Loan Assumptions will close the case in two business days and there is no one to assist me and no way to confirm that Nationstar has received any documentation. I have no clue of what can do to move forward.
01/24/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 92026
Web Servicemember
Dear Nationstar c/o Office of the Comptroller of Currency Nationstar Customer Relations Department XXXX XXXX XXXX XXXX TX XXXX RE : XXXX XXXX XXXX ( d/b/a ) Mr. Cooper. Mortgage NumberXXXX I request that the current foreclosure action be cancelled and the correct principal balance be corrected immediately. I strongly dispute the increase of the principal mortgage balance that was made on XX/XX/2014, when the principal balance was increased from {$710000.00} to {$920000.00} and eventually increased to {$990000.00}. The original principal balance and the original loan amount is {$670000.00}. The current principal balance is {$320000.00} more than the original loan amount. This is inaccurate and needs to be corrected. The current principal balance should reflect approximately {$670000.00}. We strongly believe that the Chapter XXXX protections that were in place during this period, protected, insulated and stayed any increase in the principal balance and .. I request that this increase be reversed immediately and reflected in the modification documentations. Please complete a forensic audit on my mortgage account as soon as possible so the correct principal balance is calculated so I can submit the modification proposal, with the correct principal balance, to my financial team ; my Chapter XXXX attorney ; the Chapter XXXX bankruptcy trustee and court. The current principal balance is not accurate and I believe this is because of miscalculations, and errors, by the multiple servicers who have handled my loan to date. I pray that you will make this adjustment immediately. To reflect the correct current principal balance of {$670000.00}. I request that the current foreclosure action, be cancelled and the correct principal balance be corrected immediately. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX Nationstar Mortgage Number -- XXXX
02/21/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 32779
Web Servicemember
Nationstar mortgage has been lying and cheating to us for years. They told us not to pay our mortgage so that they would modify it and be able to lower our payments. XXXX I need help! We have XXXX kids. I am married for over 15 years to the love of my life, but I can not walk many days and our mortgage keeps rising. They have several class action lawsuits against them. We are deserperate to modify or refinance. But after they ruined our credit they have been reporting negatively for over 16 months and we have been on time for 14. They even put that we accepted a special program so it shows up in the negative column even though we are on time. They add inspection fees and other miscellaneous fees that they say we need to pay for and have had people outside our home. We have been on time for over a year but our mortgage keeps rising and I am so sick. While this was happening I was in hospice. I fight everyday to live to watch my kids grow older. We have XXXX amazing kids but I am in so much pain from my body. I am just so sick. XXXX and Nationstar has been dragging their feet. They refuse to fix my credit and they harass my phones and my Husbands and also mail us credit consolidation paperwork. What can I Do? They ruined us. We can not be homeless but need to be able to raise our children. They need to modify our loan and remove pmi like they promised. I have gotten over 10 letters stating that removing pmi would be fromXXXX -XXXX. They have no idea what is going on. My Husband tried and I have my friend typing all of this because my arms barely work to type all of this. This is crazy and terrible for my health. The stress on top of everything else is killing me. PLEase someone help us. We went to XXXX XXXX XXXX XXXX. We have always been told there are many Class actions so we need to join one. PLEASE WE JUST NEED THEM TO CARE enough before I die.
04/03/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • XXXXX
Web Servicemember
Dear Nationstar c/o CFPB Nationstar Customer Relations Department c/o Mr. Cooper XXXX XXXX XXXX XXXX TX XXXX XXXX : XXXX XXXX XXXX ( d/b/a ) Mr. Cooper. Mortgage NumberXXXX I request that the current foreclosure action be cancelled and the correct principal balance be corrected immediately. I strongly dispute the increase of the principal mortgage balance that was made onXX/XX/2014, when the principal balance was increased from {$710000.00} to {$920000.00} and eventually increased to {$990000.00}. The original principal balance and the original loan amount is {$670000.00}. The current principal balance is {$320000.00} more than the original loan amount. This is inaccurate and needs to be corrected. The current principal balance should reflect approximately {$670000.00}. We strongly believe that the Chapter XXXX protections that were in place during this period, protected, insulated and stayed any increase in the principal balance and loan amount. .. I request that this increase be reversed immediately and reflected in the modification documentations. Please complete a forensic audit on my mortgage account as soon as possible so the correct principal balance is calculated so I can submit the modification proposal, with the correct principal balance, to my financial team ; my Chapter XXXX attorney ; the Chapter XXXX bankruptcy trustee and court. The current principal balance is not accurate and I believe this is because of miscalculations, and errors, by the multiple servicers who have handled my loan to date. I pray that you will make this adjustment immediately. To reflect the correct current principal balance of {$670000.00}. I request that the current foreclosure action, be cancelled and the correct principal balance be corrected immediately. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX Nationstar Mortgage Number -- XXXX
01/16/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • CA
  • 92154
Web
I 'm certain that Nationstar figured out my account wrong and the payoff - deducted and paid from the Escrow Company to NS - was incorrect in a significant way. If not refunded I 'll file a lawsuit against Nationstar with the State Bar of California. With Letter from XX/XX/2016 and XX/XX/2016 " Changes to Your Mortgage Interest Rate and Payments ( see attachments ) I get the information that my monthly payments are now {$2300.00} I paid this amount the entire year 2016 month for month. The statement shows clear that this amount contains the payments for PRINCIPLE, INTEREST and ESCROW! Payments were made in time. In the " Mortgage Payoff Statement '' from XX/XX/2016 Nationstar charged additional {$9.00} on Interest, XXXX for Escrow advances and {$5.00} for 'paid Expenses ' ( such one are included in the escrow account ). As a result the amount of {$22.00} can not be added to the unpaid principal balance and have to be refunded incl. Interests! I was calling several times, wrote several letters and an email ( which was delivered! ) but get never a corrected statement. This " Customer Service practices '' is shown in many complaints against NS. I get only a meaningless letter! The mentioned amount of about $ XXXX was paid via Escrow with the sale of my house in XXXX in addition to the Principal Balance. Nationstar : If you not refund the full amount I 'm asking you for separated, detailed breakdowns of each item in the payoff statement ( Principle, Interest and Escrow account ), also a detailed statement from all payments Nationstar get monthly for this account : mortgage payments, additional mortgage payments over the last year and the payments from my Trustee to Nationstar. A Civil Suit with the State Bar of California ( with the request of a general audit of this NS practices ) will be filed if the case is not solved within 15 days.
12/03/2017 Yes
  • Mortgage
  • FHA mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • OH
  • 45342
Web
I intiated an inquiry with my mortgage company Nationstar regarding FHA loan assumption. XX/XX/XXXX, I found a qualified buyer that completed necessary paperwork only to find out that they could not produce current resident payment history required to complete the loan process. Buyers entered a rental agreement to create a payment history to satisfy Nationstar requirement. XX/XX/XXXX resumed loan assumption process. At this time I was told my FHA mortgage is not assumable, therefore refused to contact buyer, and process request for loan assumption. After 2 phone conversations with the Assumptions research associate she agreed to go along with the loan assumption process on XX/XX/XXXX. She contacted the buyer to inform them they would receive a phone call from the sales department in 7-10 days for credit application. On XX/XX/XXXX buyers sent email inquiry to Nationstar no phone call from sales department was told would be looked into. Still no phone call as of XX/XX/XXXX I forwarded email inquiry threating to file complaint with CFPB this intiated a phone call from the sales department to the buyer on XX/XX/XXXX the credit application was completed. XX/XX/XXXX the buyer was sent a letter indicating they needed XXXX FICO score, the buyer had XXXX and loan appumptipon denied by assumption manager. The problem is FHA only requires XXXX. Nationstar hedged on paperwork and phone calls, taking 3 months to start the process. The assumption Manager told the buyer the process would be quicker and easier to go thru new loan application. The buyer is currently eligible to assume the mortgage provided Nationstar dba Mr Cooper is willing to follow FHA guidelines for processing loan assumption. The buyer and myself was told the process would take 6 months after credit score qualification. It has been 5 months trying to go through a simple loan assumption.
08/10/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NY
  • 11554
Web
We have been trying for a modificaton since XX/XX/XXXX. It has been an exasperating ordeal for us and all we want to do is go back to making good faith mortgage payments to NationStar. My complaint is a serious matter, since our documents were sent, we 've been denied twice for a modificaton beacuse the Underwriter reviewing our file uses financials that are at least two months old. Each time we place a call to Nationstar, we are advised no further documents needed and no updated financials needed. How is that possible if we submitted documents since XX/XX/XXXX?! Our finances has changed for the better, we are XXXX XXXX and collect rental! How is it that a bank can review then denial a modificaton without accurate information?! How is it that a bank can review then deny you for a modification withour updated Profit and Loss and supporting bank statements?! Why is it that NationStar 's goal in NOT to help their long time customers but rather help us lose our home?! This is concerning to us because we can not afford to lose our home, it is not an option for us- the reason why we defaulted on our payments was because I was laid off of my job. Since our hardship, we have started a business which has been successful and we have consistant rent every month. It 's concerning that we can shoe affordability on to pay our mortgage but Nationstar is not doing their due diligence to when it comes to obtaining current documents for a review. How many times will they deny us a modificaton but then reopen our case for another review?! Why ca n't they get this right the first time around? I can never get a hold of a supervisor or the Ombudsman office, the representatives has lack of information to provide each time. We are annoyed and scared- this is not turning out in our favor but the banks! We ca n't even get a hold of our representative XXXX XXXX! extXXXX
08/09/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Settlement process and costs
  • FL
  • 33897
Web
AfernoonMy nameis XXXX XXXX XXXX XXXX XXXX XXXX, florida XXXX I have filed a complaint in the website before. About the mortgage company which auction off my home without notifying me. I filled a motion at the courts for the mortgage company to address the injustice which they have done to me and many home owners. receive a letter from XXXX XXXX reference XXXX. CFPB case Number XXXX the mortgage company has not helped me now i have receive a letter from the court that ( Defendant objection to foreclosure sale and motion to stay final judgement pending appeal is hereby overuled. The Clerk of court is directed to issue the Certificate to Tile to Deutsche Bank trust company americans as trustee for XXXX Pass through Certificates XXXX on order at XXXX County, florida XX/XX/2016 is XXXX XXXX. I NeVer received any documentation to appear at court on any hearing i was not notified this was illegally done. through the lawyers, court, ( this is the address for the bank lawyers XXXX XXXX XXXX, XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX, fl XXXX ( XXXXXXXXXXXX ) Now i am in a situation school will be starting XXXX XXXX for my children and i XXXX not have a home for my family. XXXX letter states that no later than XX/XX/XXXX they would reply to me and inform of the status of assisting me they did not send me any notification of any help. XXXX letters states that our goal is to provide a response no later than XX/XX/2016. we have not received any notification from them until today XXXX XXXX we have received the Objection letter from the court ( Ordered and Adjudged ) defendant 's objection to foreclosure sale and motion to stay final judgement pending appeal is hereby OVERRULED ) the clerk of court is directed to issue the certificate to tile to deutsche bank trust company americas as trustee for XXXX pass through certificates XXXX Sincerely XXXX XXXX XXXX XXXX
12/01/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 92647
Web
First off, I believe that I am being wrongfully foreclosed on due to the following. On XX/XX/XXXX, the California XXXX XXXX posted publically, that XXXX XXXX XXXX, XXXX entity # XXXX was no longer allowed to do business in the State of California ; however, on XX/XX/XXXX, said company recorded a Notice of Default and Election of Sale under Deed of Trust in official records of XXXX XXXX. If XXXX was no longer allowed to do business in California, how were they able to issue foreclosure documents against my property. Next, XXXX XXXX XXXX is the new Trustee as of XX/XX/XXXX. Since this time, XXXX XXXX XXXX has recorded a Notice of Trustee Sale against my property piggybacking off of XXXX fraudulent Notice of Default. By failing to adhere to both California law and the rules under CFPB, The party ( ies ) complained of in my initial complaint are not compliant with rules regarding dual tracking. The Parties are " covered '' under both California XXXX and the CFPB 's strict guidelines. I have a valid and complete loan modification package that has been acknowledged as received and no notice of deficiency of documentation has been received by me. I just received another Notice of Trustee during the pendency of my application. The Parties have also failed to respond to the initial complaint with competent and reliable evidence that supports all facts contained within all recorded title documents that were used against my contract rights. Specifically, the assignment ( s ) of deed of trust to an un-verified entity, Notice of Default, Notice of Trustee Sale. No authenticated evidence has been offered by the offending Parties by any person with personal, first-hand knowledge of those facts. I am not in default to an unknown, un-authenticated party that is currently in my chain of title without competent evidence to support the beneficial interest.
04/03/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 92026
Web Servicemember
Dear Nationstar c/o CFPB Nationstar Customer Relations Department c/o Mr. Cooper XXXX XXXX XXXX XXXX TX XXXX RE : XXXX XXXX XXXX ( d/b/a ) Mr. Cooper. Mortgage NumberXXXX I request that the current foreclosure action be cancelled and the correct principal balance be corrected immediately. I strongly dispute the increase of the principal mortgage balance that was made on XX/XX/2014, when the principal balance was increased from {$710000.00} to {$920000.00} and eventually increased to {$990000.00}. The original principal balance and the original loan amount is {$670000.00}. The current principal balance is {$320000.00} more than the original loan amount. This is inaccurate and needs to be corrected. The current principal balance should reflect approximately {$670000.00}. We strongly believe that the Chapter XXXX protections that were in place during this period, protected, insulated and stayed any increase in the principal balance and loan amount. .. I request that this increase be reversed immediately and reflected in the modification documentations. Please complete a forensic audit on my mortgage account as soon as possible so the correct principal balance is calculated so I can submit the modification proposal, with the correct principal balance, to my financial team ; my Chapter XXXX attorney ; the Chapter XXXX bankruptcy trustee and court. The current principal balance is not accurate and I believe this is because of miscalculations, and errors, by the multiple servicers who have handled my loan to date. I pray that you will make this adjustment immediately. To reflect the correct current principal balance of {$670000.00}. I request that the current foreclosure action, be cancelled and the correct principal balance be corrected immediately. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX Nationstar Mortgage Number -- XXXX
08/22/2017 Yes
  • Mortgage
  • Reverse mortgage
  • Trouble during payment process
  • FL
  • 33308
Web Older American, Servicemember
Champion Mortgage erroneously force placed flood and hazard insurance in the amount of {$6700.00} causing my balance to become negative and putting the loan in default. Valid insurance was in place for the period XX/XX/XXXX through XX/XX/XXXX. On XX/XX/XXXX Champion generated a " Notice of Condominium Insurance Requirement ''. I received that by USPS on or about XX/XX/XXXX. I notified Champion I indeed have the insurance and put them in touch with the condominium manager to verify. Force placement occurred XX/XX/XXXX. On XX/XX/XXXX we again sent the XXXX policy to Champion showing proof of insurance. XXXX statement dated XX/XX/XXXX received on or about XX/XX/XXXX reflected same charges and default of mortgage.Countless phone calls and faxes proving insurance in place finally yielded a " Notice of Force Placed Insurance Cancellation '' dated XX/XX/XXXX received on or about XX/XX/XXXX. However no funds have been deposited back in the account thereby leaving the loan in a defaulted status. More letters from Champion on XX/XX/XXXX and XX/XX/XXXX asking for proof of insurance even after receiving the Cancellation of Force Placed Insurance notice! Again, after hours of phone calls Champion agreed that the monies should be credited back but as of today, XX/XX/XXXX no such action has occurred and the loan remains in default. I am afraid other charges will accrue and my credit is being hurt. Champion continues to provide no answers as to when the monies will be credited and what they will do the repair any damage to my credit. I continually have to speak with different people and explain the error they made over and over only to have to next person tell me they see it in the system but there is nothing they can do. An appraiser came to the house today and Champion said it was because the loan was in default. Today at XXXX XXXX they hung up on me.
06/09/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 321XX
Web
The company, Nationstar Mortgage purchased our Mortgage last summer ( XX/XX/XXXX ). In XXXX, our payment dropped down, as the insurance policy had been paid, which had been carred through our formal lender, that sold our note to Nationstar. In XX/XX/XXXX, we began to look for the notice of the new Policy, in XXXX, we asked on the phone. We were told there was no policy in place and our payment was the same. $ XXXX/month. We asked again in XXXX, and in XXXX, with the same result. In XXXX, however, we received a notice that they had, infact, placed a Hazard policy in XXXX, and now want $ XXXX/month. We immediately sought and found our own policy. As well as notify Nationstar of our intent to do so, To my Astonishment, I was told they had paid for this policy with no notice to me at all, until three months after the fact. I still dont know if they will accept of refuse to accept the policy I have acquired. I do know they are not applying our payment to the mortgage note, as it is not the {$720.00}, they want. They have accepted the payment, and cashed the check, but they have placed in a holding account, rather than apply it to our note. I have found the following Link, for your convenience, concerning the consumer protection act in regards to this particular topic. You will find, about half way down the page, in section ( c ) requirements before charging the borrower .... Please help me keep our home. ( Please note : today, XX/XX/XXXX, I have established the online access with Nationstar to obtain documents to send with this complaint. I see in the statements, below the amount due section, which still shows the {$470.00}, and is what my husband saw, and called in, and was confirmed as the actual payment due, these statements show the hazard policy amount appearing in XXXX. Still, there is no advance notice of this purchase that I can find. )
04/03/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 92026
Web Servicemember
Dear Nationstar c/o CFPB Nationstar Customer Relations Department c/o Mr. Cooper XXXX XXXX XXXX XXXX TX XXXX RE : XXXX XXXX XXXX ( d/b/a ) XXXX XXXX XXXX NumberXXXX I request that the current foreclosure action be cancelled and the correct principal balance be corrected immediately. I strongly dispute the increase of the principal mortgage balance that was made on XX/XX/2014, when the principal balance was increased from {$710000.00} to {$920000.00} and eventually increased to {$990000.00}. The original principal balance and the original loan amount is {$670000.00}. The current principal balance is {$320000.00} more than the original loan amount. This is inaccurate and needs to be corrected. The current principal balance should reflect approximately {$670000.00}. We strongly believe that the Chapter XXXX protections that were in place during this period, protected, insulated and stayed any increase in the principal balance and loan amount. .. I request that this increase be reversed immediately and reflected in the modification documentations. Please complete a forensic audit on my mortgage account as soon as possible so the correct principal balance is calculated so I can submit the modification proposal, with the correct principal balance, to my financial team ; my Chapter XXXX attorney ; the Chapter XXXX bankruptcy trustee and court. The current principal balance is not accurate and I believe this is because of miscalculations, and errors, by the multiple servicers who have handled my loan to date. I pray that you will make this adjustment immediately. To reflect the correct current principal balance of {$670000.00}. I request that the current foreclosure action, be cancelled and the correct principal balance be corrected immediately. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX Nationstar Mortgage Number -- XXXX
01/25/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • XXXXX
Web Older American
On XX/XX/XXXX I called XXXX XXXX XXXX and asked them if they could set up an impound account for the property taxes only. I asked them to pay the delinquent taxes before the default date of XX/XX/XXXX. They sent me a proposed contract which I did not sign because it increased my monthly payment by {$1700.00}. I called XXXX XXXX County Treasurer and Tax Collector ( XXXX ) on XX/XX/XXXX and they said the 2nd installment had not been paid. I sent a check that day. I called Nationstar and told them I had not signed the impound account proposal and had paid the taxes myself. She told me that if I did not sign, then there would be no impound account. Apparently Nationstar did send a payment to XXXX, and it arrived before my payment. I sent a check for {$3800.00} to Nationstar on XX/XX/XXXX noting that it was for reimbursement of it 's payment to XXXX. After some delay they finally applied it as a repayment. The problem is they are saying that the DOT alows them to impose unilaterally, an impound account. They are mistaken. The federal law in the cited in the DOT is superseded by CA state law. That law requires 2 consecutive tax payment to be delinquent. This did not happen. I engaged an attorney to advise me on the law. I do not want to sue for damages, but XXXX XXXX XXXX d/b/a Mr. Cooper will not respond by phone or letter. They do continue to threaten me with foreclosure and even sent a XXXX XXXX property inspector to our door. He had been told by Mr. Cooper that the property was unoccupied. I do n't even have a XXXX XXXX loan!! This brings up the question of, why are they are trying to force me into an impound account. My attorney thinks it may be part of a larger plan to force other mortgages they are servicing into impound accounts. This makes sense since they are trying to collect way more funds than is necessary to pay the taxes.
08/18/2015 Yes
  • Debt collection
  • Mortgage
  • Cont'd attempts collect debt not owed
  • Debt was discharged in bankruptcy
  • AZ
  • 856XX
Web Older American
I became XXXX in XX/XX/XXXX. All my reserves were spent on medical costs. Missed a payment on my mortgage XXXX. Rec 'd notice of intent to foreclose from XXXX XXXX. Vacated the house, in anticipation of foreclosure. Filed bankruptcy XXXX, discharged XXXX. XXXX XXXX XXXX completely disregarded the bankruptcy and continued to try to persuade me to pay the mortgage, until XX/XX/XXXX, when they sold the mortgage to Nationstar. Nationstar continued to send me statements on a nonexistent mortgage. Both companies applied homeowners insurance to the property and told me I was responsible for that debt, too. XXXX XXXX XXXX went so far as to put retroactive homeowners insurance debt on the property, dating back to at least a year before I stopped paying the insurance myself ; also dated before the bankruptcy by XXXX months. They applied an {$11000.00} lien onto the mortgage, as well. I contacted the Comptroller of the Currency with my complaint with complete detail and, after many months was told that I still needed to pay XXXX XXXX XXXX, regardless of the bankruptcy. This week I received a letter from something called XXXX XXXX XXXX, which claims to be working for XXXX. It appears they are starting the whole process of trying to collect on a loan that does n't exist. I am still XXXX and unable to work. Every month is a struggle to make the Social Security XXXX, now Social Security due to my age, last more than a few days into the month. These banks need to leave me alone. XXXX XXXX XXXX should never have sold this nonexistent mortgage. I communicated all of this information to XXXX XXXX XXXX, countless times, and then, to Nationstar. Every time I receive a communication from these people, I am reminded of everything I 've lost due to my illness. The grief is unending. I do n't need to be harassed by banks that must have real business to attend to.
02/27/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 92119
Web
In XXXX, I was given bad advice and took an interest only loan on a 2nd residence that I purchased in Arizona. The Loan was from Nationstar, which is now called Mr. Cooper. The economy crashed in approximately XXXX and the property value plummeted. I spend countless hours on the phone with Nationstar prior to the loan coming to term. I made them aware that I was in trouble and needed help so that this property did not go into foreclosure. I tried desperately to get them to work me. The loan was eventually refinanced into a VARIABLE rate loan. values continued to decline. Interest rates and my mortgage pmt have conuinted to rise. I was told on two separate occasions that they'd refinance it, only to be denied. I'm loosing $ XXXX monthly on this property .I 'm not going to be able to maintain this loss. I was told I had no other options but to request modification. XX/XX/XXXX I submitted the Uniform Borrower Assistance Form requesting a loan modification. I submitted HUNDREDS of pages of additional documentation. Every time I gave them what they requested they asked for something else. COMPLETE RUN-AROUND My contact at Nationstar : XXXX XXXX XX/XX/XXXX FIVE MONTHS LATER, I received a denial letter for the modification. Denial reason : Ineligible Mortgage I immediately contacted XXXX XXXX because I DID NOT Meet ANY of the definitions for an Ineligible Mortgage. She told me she could not explain why I was denied other than the reasons stated in the letter and that there was no one else I could speak too. I was told there was no other options. I have spent YEARS asking for Nationstar/Mr. Cooper to help me keep this property from going into foreclosure. Nationstar/Mr. Cooper has refused to help me, leaving me to destroy my credit, go into short sale or foreclose, and become another statistic of the crash of the housing market.
03/15/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 33405
Web
I would like to make a complaint about Nationstar mortgage. They purchased my mortgage from Nationwide mortgage in XXXX 2011 and immediately claimed that I was not making my payments. I never missed a payment. They claimed this until the end of 2011, even though I made every payment that year through electronic transfer. My lawyer told them that we could prove payment, but they did not was to hear it. They started the foreclosure process in XXXX 2011. My lawyer worked with the mortgage company directly and even worked out a short sale with them until they got a lawyer involved who told us that no short sale will be allowed and my lawyer had to stop all contact with Nationstar directly. For the next 2.5 years we tried to get this situation resolved but to no avail. The lawyer did not care about the proof of payment and kept telling my lawyer he never received the proof even though it was sent to him multiple times in several different ways ( the same happened with Nationstar when we send them documentation showing proof of payment ). Our lawyer then told us to try to get a government refi loan and claim bankruptcy, so we did. We filed all the paperwork for the new mortgage, had a specialist help us fill out all the paperwork ( he even told us that we should be approved ), but Nationstar denied the loan application saying that it was n't applicable for this situation. We even told them once again about never missing a payment and that this whole situations was started because of a mistake on their end, but they denied any claims we made ( even with the proof ). Now we are going to lose our home due to nothing we have done wrong, my lawyer has washed his hands of the situation saying that he ca n't work with this company, that they are the worst company he has ever had to work with. So please help us, we really do not know what to do now.
10/24/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Credit decision / Underwriting
  • OH
  • 431XX
Web
I have had an account with Nationstar since XXXX sold it to them in XXXX XXXX 2015. First it took almost 6 months to report my credit. Then when they finally did it was wrong. I e-mailed them sending them documentation from XXXX for corrections.They would correct XXXX thing then report something else wrong. This went on thru-out these first 10 months. I would dispute items thru all XXXX CRA 's and they would say they were reporting correctly. Even the CRAs got the documentation.In the meantime they were e-mailing me and sending me letters to refinance with them ... I truly believe they are trying to maliciously hurt my credit so I can not go to any other bank ... Let me re-phrase that I know they are trying to hurt my credit ... Finally they corrected all the mistakes then they showed the account as Tranfer or sold. In doing so they knew very well that if they report the account as tranfered or sold that it would go to a closed status ... This is malicious and with intent to harm, hurt, mislead, and destroy my credit standing ... It is plain out defamation and slander.I called them to find out if they had sold my account they said they had not. I verified ... I called XXXX, XXXX, And asked them why my Nationstar mortgage is no longer being reported as open.. They told me when it is transfered or sold the account goes to Closed acct. As of XXXX XXXX 2015 I printed off The documents from XXXX and XXXX showing that it is reported as closed..with a XXXX ( XXXX ) balance and showing as tranfer or sold. I called again Nationstar and requested a document ... Which is in this complaint ... They are saying That they checked the CRAs and it is reporting as Opened and in good standing ... That is a bald faced lie.. This bank has cause my credit to drop XXXX points ... They " as stated in there letter '' will not do anything else to fix the issue.
06/24/2015 Yes
  • Mortgage
  • Other mortgage
  • Application, originator, mortgage broker
  • OR
  • 97211
Web
I bought my condo in 2007 at the height of the market. At the time, the builder was offering a special through their preferred lender XXXX Loans. I believe that I was a victim of fraudulent and deceptive practices because at the time I was advised to take out a first and second loan ( XXXX with a 10 % down down payment ). XXXX was onsite at the builder and they disclosed the terms of the first mortgage which were very attractive at the time XXXX 5.5 % XXXX but I was told that their " printer was broken '' and they did not disclose the terms of the second loan, which were very unfair ( 9 % interest with a XXXX balloon ) and well above market stadards at the time. I belive that XXXX was predatory and intentionally withheld the information about the second mortgage. Since then, my XXXX loan was acquired by XXXX XXXX XXXX and then Nationstar. I have called many times and spent countless hours trying to resolve this loan. They blame XXXX and do not accept my assertion that by acquiring my loan they also acquired responsibility for XXXX 's fraudulent, unfair, and deceptive tactics. They refuse to help me unless I stop making payments and/or until the 15-year balloon is up and I ca n't pay off the loan. I have also tried to refinance the second loan, but the condo is still ( after almost 10 years XXXX too underwater. I have struggled and managed to maintain the loan, but with a 9 % interest rate I can not pay down the loan fast enough to make a dent in the principle and will be in major trouble when the balance is due at the 15-year mark. I do not anticipate having enough equity given the slow recovery of these condos which were all built in 2007 and have mostly been acquired at a much lower price than I through through foreclosures and short sales. Also, the builder and HOA are in litigation that inhibits sales and have been for years.
07/07/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • NC
  • 28227
Web Older American
We are writing to ask for your help in our situation with Nationstar Mortgage. Last year we decided that it was time to sell our home, we no longer can afford it, it had taken almost all our retirement funds trying to save our home by waiting for the value of our to go up enough to sell it without having to pay out pocket expenses related to the sale. Here in XXXX XXXX the market had not improve enough for that to happen. We hired an real estate agent to sell it, that is when we found out that the value of our home is still under water by about {$18000.00}. She advised us to file for a short sale, we did that in XXXX of 2014 and as of this date we have not received any communication from Nationstar Mortgage. They told our agent that FHA approved a loan modification, we have never received any detail or written notification from them regarding this decision, maybe it is your a tactic to delay it. We are worry that this is going to end in a foreclosure. Here is our problem, following the advise of our agent, we stopped making payment for two months, they place the rest of the payments that we made in an escrow account and blocked us from making payments electronically, meanwhile they sold our loan to XXXX of Florida. They will not return our phone calls or communicate with us at any time of this process, the only contact phone they provide is a call center with voice mail never a human and we leave message after message and they never return our calls. Please help us, we are seniors with very little money left, my husband is XXXX years old and I am XXXX, we can afford to fight these people that are in the business to screw the consumers. Also I would like to tell you that for the beginning of this process we have a serious offer of {$190000.00} which has not been accepted nor rejected, plus they have been many interested buyers.
03/29/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • NC
  • 279XX
Web
Our loan was sold to Nationstar, they XXXX the mortgage, we filled out paperwork XXXX times for the HAMP, modification, all XXXX times they lost the paperwork, never returned calls, gave us the run around. We sent them payments, they sent them back, keeping the late fee, then later returning that as well. This all started XXXX XX/XX/XXXX, we now have a lawyer, and are being foreclosed upon XXXX/XXXX/XX/XX/XXXX. We tried to send them {$7000.00} in XXXX of XX/XX/XXXX, they said do n't bother. Currently our house is for sale, just went into a sale. Our credit is ruined and we are losing our home of XXXX years. Our credit was stellar and we had never missed a payment. We did pay late XXXX or XXXX but only a XXXX times. My husband and I both work 7 days a week, and pay all of our bills. We have never been through something like this, so stressful and so awful. We are leaving our home soon, and moving on. Nationstar has treated us like trash, never calling us back to try to resolve things. Losing all of our paperwork, returning our payments, and now foreclosing on our home. How can they get away with this? We never had a problem with our loan prior to them getting it. I read to the other stories from other people and it is the most terrible company to exist. Please stop them from taking people 's homes away, no one deserves to be treated like this. I have my child and my pets to care for and I have to move them as well, and it has been daunting. I have owned a home since I was in my XXXX 's, now in my XXXX 's, I will be starting over, thanks to Nationstar. Please, please, please help the people put a stop to this company and their heinous business tactics. I am in tears as I write this because I do n't know what I will do. We have had to had to hire an attorney to help us, and he has had several clients with the same problem/same company.
09/02/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • HI
  • 96822
Web Older American
I filed a complaint with you about Nationstar, this year, requesting that they give me the loan modification that would allow me to keep my property and stop the foreclosure that was in the XXXX, Hawaii court system. They did " satisfy '' the complaint by responding with a " loan modification '', higher than the original mortgage amount, and a trial period of XXXX months, that, if satisfied, would stop the foreclosure. The original mortgage for the loan was {$1200.00} and the trial loan modification was set at {$1200.00}. Nationstar said that the amount owed was now too high for a lower mortgage. Now the permanent loan modification is {$2000.00}. With the trial loan modification the new mortgage was higher than the XXXX they modified. The interestrate was also not lowered, but made higher. After the successful trial period- from XXXX 2015 to XXXX 2015 -The permanent loan modification- offered in XXXX 2015 with an even higher mortgage amount- $ XXXX was adjusted from trial period to include an escrow account, an additional {$81.00}. In XXXX 2015 an additional escrow amount of over {$670.00} was added to the {$1300.00} to equal {$2000.00}, which they are asking for on XXXX XXXX, 2015. Now, with the " loan modification '', Nationstar has not been fair in making it unaffordable to keep the property. I believe that the foreclosure was not done legally and that Nationstar was not prompt in offering me a " loan modification '' which was in process for XXXX XXXX years as they denied me more than once and continued to ask for more documents in an untimely fashion, as the foreclosure proceeded and the delinquent amount increased. There is a strong possibility that what they have done is illegal. They have added the possibly " illegal foreclosure '' fees, accruing delinquent amount, and escrow to my loan and all with a higher interest rate.
05/20/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 959XX
Web Older American
I have, for years now, tried to obtain a modification for this loan. In the very first year of my attempts, I thought I was close, but recurring administrative errors on the part of XXXX nixed my efforts, always at the eleventh hour. There followed a series of wrongful foreclosures, six in all, over the next five years. The bank constantly and despite my effortstried to take over the empty lot adjacent to this house, a lot that belongs to me free and clear. I had to hire an attorney, rent the house cheap depredations ensuedspend hours each day, week, month, and year reinitiating the modification process, hoping for closure. XXXX then sold the loan to Mr. Cooper who, having done none of these missteps and errors, could not be held accountable. All I have left now, after these exhausting years of struggle to keep this property, is a short sale. I found a buyer a year ago, a non-profit company called XXXX, who negotiated the price to their offer of {$230000.00}. Mr. Coopers investors did not want to budge from {$250000.00}. Neither party would change their offer even though they were a mere {$27000.00} apart. I have now found a new buyer and am presenting her offer and her loan authorization. There is little time to reinitiate the short sale since the Trustee Sale is scheduled for XX/XX/XXXX, this coming Wednesday. This new buyer is offering exactly what Mr. Cooper requested, {$250000.00} and is approved for that amount plus closing costs. Through this short sale, Mr. Cooper will get the funds it wants. The buyer will get a house she really likes. I will not, at age XXXX, have my credit ruined again by this upcoming foreclosure. I am respectfully asking that Mr. Cooper stop the trustee sale of XX/XX/XXXX, and allow the realtor XXXX XXXX of XXXX XXXX to reinitiate the short sale and communicate with you. Thank you, XXXX XXXX
04/10/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NC
  • 28269
Web
I received a notice from NationStar stating that I had a shortage of XXXX I called Nation Star spoke with XXXX in customer services on XX/XX/2017 at XXXX I asked to speak with an escrow specialist he said he also work wit the escrow I made him aware I was recording the calls because I have had issues such as this problem before. I asked him again was he a escrow specialist, he then connected me to the escrow department spoke with XXXX. I advised her that I was recording our conversation was that ok with her she did n't have a problem I explained to her what the issue were on XX/XX/2017 I sent the shortage in which I was informed I owed XXXX and also XXXX dollar to different payments mailed in separate for my mortgage payment I sends in XXXX to XXXX dollars extra toward my mortgage. I was informed they both went to the principle she could not figure how to repair the problem I then was informed by XXXX a team leader would be working on this issue I asked her what was the person name that would be working on this issue she said XXXX or XXXX the teat lead. I waited I did n't speak with either person I then went on line to check and things were change that I owe more I talked to Anothey I informed him I was recording our conversation he said I can run it again it would be different I told him that is not what I 'm calling for I do n't need to be ran again he said he did n't run it again and told me my shorted was XXXX I said no that 's not true I also have it recorded I owe nothing as far as a shortage every time I go back Nation Star is informing me that I owe more money on my shortage I send extra money in toward my principle and they still are making mistakes on my payments .I have also pay for XX/XX/2017 what would be there next mistake something needs to be done about this issue. If they need extra information I have it recorded.
03/20/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 91367
Web
To whom it may concernXXXX XX/XX/XXXX XXXX XXXX XXXX sold our loan to Nationstar Mortgage. In XX/XX/XXXX we received notification that as of XX/XX/XXXX, we are to make our " regular '' payment to Nationstar Mortgage. We never signed any documents with Nationstar or anything. We were advised that nothing should change. So as of XX/XX/XXXX - XX/XX/XXXX all was fine. XX/XX/XXXX our payment goes up by {$200.00}. I start calling Nationstar to get some kind of assistance in understanding how is it that my payments are going up by {$2400.00} per year. The only response I am able to get is that " oh no ma'am, we did an escrow disclosure statement and that is what it shows. '' So, basically they do n't feel that they need to explain anything to me. I made at least XXXX phone calls and no one has helped me. I have made EVERY single XXXX of my payments on time ( see attached copies of each payment ). However, they show that we 2 months behind. Our credit is shot because of this. I am unable to get any supervisor to help me straighten this out. I manage to reach someone who seemed to want to get this resolved and for a month was actually corresponding with me via email ( see attached ). He referred this to a supervisor who is yet to contact me. I emailed him all of my figures along with copies of the checks that I returned back to Nationstar. Nationstar has no locations in California so I am unable to go into a branch to speak to anyone. We were sent escrow statements in this period of time. They are quite confusing. I created my own statement of what I have confirmed that Nationstar paid for us and what we paid to Nationstar. By my figures, we over paid Nationstar by {$5400.00}. I am attaching my own figure that I have also forwarded to them. We are at our wits end with this. Please help us get this resolved. Regards, XXXX ( XXXX ) XXXX
06/06/2018 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • TX
  • 797XX
Web
I am frusterated we are trying to work with the lender and are gettting no where. At some point I was offered a XXXX Trial Payment Plan for a modification, we made one payment and then I a hardship with repairing my car, we were unable to continue the remaining 2-3 trial payments, that became cancelled. We then contacted few non profit agencies, we law firms, paralegals and got some advise and free consultation however we re-submitted for a change in circumstance ( hardship request ) and have been told we don't qualify for a modification or home retention options until XX/XX/XXXX. We have been working with a 3rd party agency XXXX XXXX they tried to submit hardship documents and do an appeal and the results of the appeal are attached. Here is a timeline of whats been going on, on our account XXXX nos XX/XX/XXXX submitted XXXX bk filed XX/XX/XXXX in review XX/XX/XXXX denied and never got denial paperwork underwriter said send in appeal XXXX got appeal decision saying reapply in XX/XX/XXXX ( see attached ) We have been trying to work with Mr. Cooper since XXXX, we ended up filing chapter XXXX BK to save out home from going to foreclosure, however we got a new sale date coming up in XX/XX/XXXX. We don't have any liquid assets to bring the loan current, we just want to accept a capitalized mod, of flex mod programs specifically related to this investor so we can come current and make our trial payments continously. This is our home, our retirement for our children, I am terrified of loosing our home, I wish that the lender can review our updated income, assets, financials to determine we have a solid hardship and re-review this file again. We are seeking your help to determine what " home retention '' options will be availble for us, XX/XX/XXXX is many months away and we can not loose our home. Please help us escalate this matter
08/24/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 33169
Web
I called you on the XXXX/XXXX/15 to file my case and i have waited for a full month because today is the XXXX/XXXX/15 with a case number of XXXX I have been patiently waiting a response from my complaint yet I am looking on line and there is no reference that I even filed a previous complaintI want to make sure that you help me with this problem I have been fighting with my mortgage company now for so long and they have placed me in foreclosure, not because i have not tried to work with them but i feel they do not want to give me a dying chance to re-modify my loan. they have given me a balloon mortgage that i had no knowledge of and as soon as i was unable to work, XXXX. i the same breath i lost both my husband and mother 3 months later to violence. i was unable to work due to XXXX and XXXX and when i request help from my lender they turned me down. they tricked me into believing that they would place the outstanding amounts i could not pay to the back of my mortgage but as soon as the 6 months period ended they told me to pay all the arrears in full. i ca n't imagine a low incomes person like me how must i pay all that at once and i was n't even working at the time. I found a job later but was not making as much as i was when i was employed as a XXXX. right now i am working XXXX an hour and getting monetary additional help from my children who resides with me and pays me to live with me so i can more than take care of my mortgage at this time. i just need my lender to cooperate with me and help me remodify my loan to stop the foreclosure so that me and my children and grand children do not have to be another statistic of being homeless. please help me to help my family. someone i am crying out to you for ; help i do not want to loose my home i need a remodificaton please can some one speak to my lender they wo n't listen to me
11/29/2017 Yes
  • Mortgage
  • FHA mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • FL
  • XXXXX
Web Servicemember
NATIONSTAR HAS BEEN FOUND GUILTY OF COUNTLESS CRIMINAL ACTS AND THEY HAVE ADMITTED THESE CRIMES WERE COMMITTED ON PAPER AND IN THE CFPB REPLIES. THIS CONFRIMATION OF MULTIPLE ILLEGAL ACTS IS UNDENIABLE AND IRREFUTABLE. WE WILL KEEP THIS COMPLAINT SIMPLE. ****FEDERAL LAW REQUIRES A CORRECTED LOAN PACKET ON THE NATIONSTAR / MR COOPER LOAN FOR XXXX XXXX XXXX XXXX FLORIDA ... BECAUSE LOAN FRAUD WAS FOUND IN INITIAL LOAN DISCLOSURE ... WIND INSURANCE WAS LEFT OFF ALL ESCROW AND LOAN PAPERWORK ... TO MAKE IT APPEAR THE MISLED CONSUMER WAS SAVING MONEY WHEN IN FACT THEY WERE PAYING MORE**** ***THE ATTITUDE, INTENTION OR PERSONAL GOALS OF INDIVIDUAL PERSON COMMITTING THE ACT ARE IRRELEVANT ... INTENTIONAL OR INADVERTANT ... THE LAW IS THE SAME. 30 DAYS TO CORRECT ERROR OR LOAN IS INVALID*** WE ARE REQUESTING THAT THEY PROVIDE THE CORRECTED LOAN PACKET, SIGNED BY ALL PARTIES, OR THEY IMMEDIATELY RESCIND THE LOAN AND CEASE ALL COLLECTION ATTEMPTS PLEASE NOTE THAT NATIONSTAR , XXXX XXXX, XXXX XXXX AND MR COOPER HAVE ALL BEEN AWARE OF THE FEDERAL LAW THEY ARE NOT FOLLOWING AND THEY ARE REFUSING TO COMPLY ***NEW EVIDENCE FOR NATIONSTAR*** YOU REQUESTED NEW EVIDENCE ... HERE IT IS, XXXX XXXX IS GUILTY OF RUNNING A CRIMINAL SCAM XXXX XXXX KNOWS HE HAS SOLD HOMES HE NEVER LEGALLY OWN XXXX XXXX HAS ORCHESTARTED ILLEGAL SALES USING A SCAM KNOWN AS " PORTFOLIO TRANSFER '' NATIONSTAR EMPLOYEES LIE TO CONSUMERS ON THE PHONE AND STEAL MONEY FROM THEM ON A DAILY BASIS THE LAST 2 PAYMENTS I HAVE MADE WERE STOLEN AFTER THE FREP LIED TO ME ON THE PHONE ***YOU HAVE NO CORRECTED LOAN PACKET ... YOU KNOW THIS ... GIVE UP ALREADY AND FOLLOW THE LAW!!! *** A SIDE NOTE FOR NATIONSTAR ... WE CAN EASILY PAY THIS MORTGAGE IF YOU PROVE YOU HAVE A LEGAL LOAN. SINCE YOU CAN NOT ... THE LEGAL OBLIGATION TO PROVE ABILITY TO COLLECT FALLS ON YOU. COMPLY ... NOW!!!
08/09/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • AZ
  • 86442
Web Older American
Effective XX/XX/XXXX, my previous mortgage company XXXX sold my mortgage to Nationstar mortgage. There has been nothing but problems since day one. The two latest problems are the most serious. 1. On XX/XX/XXXX, I received notice from Nationstar that they sent {$10000.00} to XXXX XXXX Az. sewer improvement district for delinquent taxes. I called the XXXX XXXX XXXX office and was told there was no money owed to them. I called them again today ( XX/XX/XXXX ) and they told me they never received the {$10000.00}, and if they had it would be returned to Nationstar as no money was owed. Nationstar says they have n't received anything back. Every time I call them they tell me it 's being investigated. I have requested documentation from Nationstar, but they either will not or can not provide it. I have now received notice from Nationstar that effective XX/XX/XXXX, my monthly house payment is going from {$390.00} to {$1100.00} to make-up the escrow shortage for the money that was never owed and is now missing. 2. On XX/XX/XXXX, Nationstar received a bill from XXXX XXXX XXXX in the amount of {$380.00} for homeowners insurance. On XX/XX/XXXX I received notice from XXXX that Nationstar had not paid the bill. I called Nationstar and they first claimed they never received it. They put me on hold for ten minutes. They came back on the phone and said they found it and would pay it immediately. On XX/XX/XXXX, XXXX notified me that the insurance was paid. On XX/XX/XXXX, I received notice from XXXX that there was a {$10.00} balance. I called XXXX and was told the CHECK FROM NATIONSTAR BOUNCED. Nationstar had since sent a second check, and the {$10.00} was a bounced check charge. XXXX contacted Nationstar and they paid the bounced check charge, but had the nerve to take the {$10.00} out of my escrow account even though they had made the mistake.
04/13/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 94565
Web Older American
I became a Client of Nationstar mortgage thru a transfer involuntary because XXXX sold it to them.XXXX XXXX XXXX. I din not refinance with them nor sign any documents.upon applying for a reverse mortgage.IT WAS ADVISED THAT I HAD DONE A REFINANCE WHICH IS FALSE PUTTING A 50 LOAN ON THE PROPERTY .WHEN THE SALE TO NATIONSTAR.I HAD ONLY 10 YEARS LEFT ON THE MORTGAGEWHEN I CALLED NATION STAR TO LOOK AT THESE DOCUMENTS FOR A REINANCE. THEY FAILED TO SEND ME COPIES OF THESE DOCUMENTSAS WELL THAN SENT THE CREDIT BUREAU ERRENOUS INFORMATION REGARDING MY PAYMENT HISTORY TO AVOID ME FRM PROCURING A NEW LENDER ANR OR OBTAINING A REVERSE MORTGAGE. I PURCHASED THE HOME OVER 20 YEARS AGO WITH XXXX .NO LATE PAYMENTS.THEN BE TRANSFERRED TO NATION STAR AND HAVE BEEN FRADULENTLY HAVE ON RECORD A REFINANCE THAT I WAS NOT AWARE OF.IN ADDITION MY XXXX A WEEK Apart and I was left with XXXX XXXX ca.during my XXXX A COUPLE MAI AND HER HUSBAND STATED THEY WERE UNABLE TO OBTAIN FINANCING DUE TO THEIR BEING IMMIGRANTS FROM XXXX XXXX BECAUSE I HAD THE PROPERTY ON XXXX XXXX CA OF WHICH I WAS ALLUDING TO REGARDING XXXX TRANSFER TO NATIONS STAR AND BEING A XXXX. I WOULD ASSIST THE XXXX IN PURCHASING THE XXXX. XXXX CA. THEY PAID THE AGREED MORRTGAGE PAYMENT FOR 1 YEAR.I SENT SEVERAL PHONE CALLS AND LETTERS OF WHICH THEY NEVER ANSWERED.I CONTINUED TO PAY THE TAXES FOR SEVERAL YEARS AND THEN AFTER DISCOVERED THEY HAD A RESTURANT ON XXXX OAKLAND. 1000 FEET FROM THE XXXX.AND UNBENOWEST TO ME HAD A REAL STATE LICENSE. XXXX AND NOW IN XXXX CA. AS WELL AS FOR YEARS HAD THE PROPERTY XXXX.XXXX CA XXXX ON XXXX WHEN THEY HAD STOPPED PAYING ME AND LISTED IT AS HAVING PAID ME IN FULL WHICH WAS FRADULENT.I AM A SENIOR HAVING HAD XXXX AND SEVERAL EPISIODES OF PENDING DEATH. ENOUGH IS ENOUGH.I AM ALMOST XXXX YEARS OLD. I NEED THIS FRAUD ON XXXX AND XXXX INVESTIGATED. XXXX.
05/11/2018 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • TX
  • 78653
Web
I filed a complaint on XX/XX/XXXX stating that Mr. Cooper Mortgage told me that XXXX XXXX was included in my escrow. Mr. Cooper agreed to pay for the outstanding tax bill with my escrow. They charged me two separate payments of {$1900.00}, but only paid XXXX XXXX {$1900.00}. So I filed another complaint on XX/XX/XXXX where Mr. Cooper confirmed they reached out to the wrong entity on XX/XX/XXXX again, City of XXXX. I have repeatedly over the last few months tried to provide Mr. Cooper with the correct contact information. The last attempt was to XXXX in an email response on XX/XX/XXXX I'm yet to receive a response. I requested a reschedule of the foreclosure trial that was suppose be XX/XX/XXXX Now it's XX/XX/XXXX. Here 's the following email from XXXX XXXX confirming Mr. Cooper has never contacted them. From : XXXX XXXX Date : XX/XX/XXXX at XXXX XXXX CDT To : XXXX XXXX Cc : XXXX XXXX Subject : Re : XXXX XXXX v. XXXX / Cause No. XXXX XXXX XXXX XXXX XXXX is with the City of XXXX, not with XXXX XXXX XXXX. She does not have knowledge of the collection matters. She can simply look online like any person. Additionally, recordings of non parties are inadmissible hearsay. XXXX -- XXXX XXXX XXXX XXXX On XX/XX/XXXX, at XXXX XXXX XXXX XXXX wrote : Hello XXXX XXXX I have a recorded voice conversation onXX/XX/XXXX where XXXX from XXXX XXXX told Mr. Cooper those were the only fees due. Mr. Cooper will try to reach out to you today to try to resolve this issue again. XXXX XXXX On XX/XX/XXXX, at XXXX XXXX, XXXX XXXX wrote : XXXX XXXX, Attached please find the Plaintiffs Notice of Trial in the above-referenced matter. Respectfully, XXXX XXXX Legal Assistant XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. The Overlook at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Texas XXXX T : XXXX XXXX F : XXXX
01/12/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • AZ
  • 85050
Web
We experience a medical hardship at our house last year.. My husband and I were hospitalized, i needed a XXXX and my husband had a XXXX, this situation leaved us with medical bills plus additional expenses. We were current paying our mortgage but we needed assistance because the medical expenses were really high. I called our Mortgage company ( Nationstar Mortgage ) XX/XX/XXXX/XX/XX/XXXX for assistance, according the website or mail information they offer assistance in case this situation. The only option that they offered me was a repayment plan, it sounds good but I was told that they needed to report with the credit buro so i told them this option is not possible because I have worked to have a good credit and not possible, so I told them that in this case my only option was to be delay on my next payment and in the next months I will become current. they said ok, but they not only charged me Usd XXXX per month but also they reported me with the credit buro. Not sure if the reasson that was n't clear is because they want to charge the late fee. I called them and they said that they are really sorry, my credit was affected, XXXXpoints less, all credit cards started reducing my credit, increasing my interest, or closing credit cards. I am current now but the damage is done. I have asked them to listen to the conversation and communicated this to credit offices. I was behind 30 days all the time and now i am current but this does n't help to bring my points back. Please kindly assist with the situation, they offer / advertise assistance however, when i called I di n't receive anything and i trusted them and proceed based on the given information but i was affected. i have all documents from the hospitals and medical bills. i am asking to fix the information error with the credit offices taking our 30 days late plus late fees.
05/22/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 33172
Web
Has to do with complaint number # XXXX. According to the Florida Hardest Hit Program includes two assistance programs, an Unemployment Mortgage Assistance Program ( UMAP ) and a Mortgage Loan Reinstatement Program ( MLRP ). The HHF Program will provide assistance in the form of a subordinate mortgage loan. ( HHF Loan ) to the homeowner. The HHF Loan will be evidence by a Promissory Note, a Rider to Promissory Note, and a Subordinate Mortgage ( collectively, the Loan Documents ). The Loan Documents, including requirements contained in the HHF Approved Letter, contain the terms and conditions that will govern the HHF Loan. With that said, once Nationstair Mortgage and/or Mr.Copper accepted these terms set by HHF Program, then under those terms and conditions. Under the Rider to Promissory Note Section D. : ( The owner or servicer of the Borrower 's First Mortgage Loan must agree to accept and apply the HHF Loan proceeds to the contract payment due under the Borrowers First Mortgage Loan, and where the HHF Loan proceeds are advanced for reinstatement, must agree to reinstate the First Mortgage Loan. also under the UMAP & MLRP you receive a maximum payment of {$18000.00} towards the installments of principal, interest, mortgage insurance, escrow amounts for taxes, insurance and homeowners association fees. Which also where included for the next year monthly payments. Paid out by Florida Hardest Hit Program. Therefore, as you stated in your response letter to me, The funds provided were not enough to bring the account to current standing. The Florida Hardest Hit Program would not have continued to make payments towards anything that would have to due with the Mortgage. Furthermore, if you accept the terms they provided, then under these terms, you have to make due with what you got. And bring the account up to a current statues.
01/24/2018 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • LA
  • 707XX
Web Older American, Servicemember
Mr. Cooper ( formerly Nationstar ) sent me advertising materials about purchasing a home protection warranty, which I agreed to because they said they could pay the monthly premiums directly from my escrow account. The policy went into effect on XX/XX/XXXX. On XX/XX/XXXX, I received a letter from XXXX XXXX ( the home warranty company ) that my policy was being cancelled due to non-payment of the monthly premiums. I immediately contacted Nationstar and they assured me it was an oversight, and that they would forward the premiums to XXXX XXXX so that my coverage would remain in effect. On XX/XX/XXXX, I had a plumbing leak in one of the bathrooms and it did approximately {$9000.00} damage to my home. My homeowners insurance policy issued me a check for the damages, minus my {$1000.00} deductible. They informed me that the plumbing repair was my responsibility and needed to be done prior to the repairs. I contacted my home warranty company because their brochure states they cover plumbing problems, and that they will cover my {$1000.00} deductible. When I tried to file a claim, I was informed that they could not process my claim because my policy premiums had not been paid for the last four months. I contacted Mr. Cooper ( Nationstar ) and they informed me that it was another oversight on their part. I have been talking to them for the last three weeks, they told me they wired the money to the home warranty company over ten days ago. The home warranty company denies receiving any payment. In the meantime, my family and I are being denied services for which we have already paid. We are unable to repair our home unless we get the plumbing problem repaired. I have been waiting a week now for the mortgage company to produce proof that they wired the funds when they say they did, they are still unable to produce those records today.
11/20/2017 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • NY
  • 142XX
Web
Good morning I need your assistance please. Back 6 years ago my wife died, she was the only name on our home mortgage at that time. Since then the mortgage company was XXXX, they had somehow given it to NationStar Mortgage, now known as XXXX XXXX. I was the executor of estate, i had submitted all the documents required to NationStar a good year ago. Since then the home officially became mine, and again submitted all the documents I was asked for. Well earlier this year i went to refinance the home, I called NationStar and was not not pleased with the interest rate they offered me, so I went elsewhere, and XXXX became my new mortgage company. After all was done I received a check in the mail from NationStar check number XXXX for the amount of {$960.00}, the problem with that it was made out to the estate of deceased wife. i could n't deposit it, so on XXXX/XXXX/XXXX at approximately XXXX i called and spoke to XXXX XXXX who redirected me to XXXX in Arizona XXXX I told him, and said within XXXX business days I 'll get a new check. Cool, I thought. On XXXX I did receive a new check for {$110.00} check number XXXX. Now i 'm getting a little annoyed so I called on the XXXX of XXXX and spoke to XXXX in Texas, who at that time said I would now need to prove I 'm the one paying the mortgage, and would have to mail in at least 1 years worth of bank statements. Guess they forgot I have done that months prior, and they take it directly out of my bank account, which she refused to look into. So! any help will be appreciated, wspecially if there is any penalty that can be included, besides the website, and social media I 'll be posting this too. Thank you in advance : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX XXXX NationStar Mortgage XXXX XXXX XXXX XXXX XXXX, TX XXXX LOAD NUMBER XXXX - LATE WIFES NAME XXXX XXXX. POLICY NUMBER XXXX
02/12/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 92026
Web Servicemember
Dear Nationstar c/o CFPB, Nationstar Customer Relations Department XXXX XXXX XXXX XXXX TX XXXX XXXX : Nationstar Mortgage LLC ( d/b/a ) Mr. Cooper. Mortgage NumberXXXX I request that the current foreclosure action be cancelled and the correct principal balance be corrected immediately. I strongly dispute the increase of the principal mortgage balance that was made on XX/XX/2014, when the principal balance was increased from {$710000.00} to {$920000.00} and eventually increased to {$990000.00}. The original principal balance and the original loan amount is {$670000.00}. The current principal balance is {$320000.00} more than the original loan amount. This is inaccurate and needs to be corrected. The current principal balance should reflect approximately {$670000.00}. We strongly believe that the Chapter XXXX protections that were in place during this period, protected, insulated and stayed any increase in the principal balance and .. I request that this increase be reversed immediately and reflected in the modification documentations. Please complete a forensic audit on my mortgage account as soon as possible so the correct principal balance is calculated so I can submit the modification proposal, with the correct principal balance, to my financial team ; my XXXX XXXX attorney ; the XXXX XXXX bankruptcy trustee and court. The current principal balance is not accurate and I believe this is because of miscalculations, and errors, by the multiple servicers who have handled my loan to date. I pray that you will make this adjustment immediately. To reflect the correct current principal balance of {$670000.00}. I request that the current foreclosure action, be cancelled and the correct principal balance be corrected immediately. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX Nationstar Mortgage Number -- XXXX
03/17/2017 Yes
  • Mortgage
  • VA mortgage
  • Loan modification,collection,foreclosure
  • TX
  • 78245
Web Servicemember
This has honestly been an horrible experience for me. We got behind in our payments because of death and job loss over the last year. However, when we applied for our home modification last year they increased our payments by {$1100.00}. We asked why our payments went up the response was " if was how we filed the paperwork ''. I do n't understand ; did n't Nationstar Mortgage give us the application? Yes. So how did we mess it up? They refused to talk to me when I call and have some of the most irritating people that answer the phones. Fast forward we are now facing foreclosure. I called and asked for a reinstatement about and they could n't tell me. Then I asked for a proper home modification application and they refuse to give me the papers. They also have people coming to my door constantly asking dumb questions. For example, the last man came and asked how lived here. So I said please leave my property because this is illegal and you know it. Moreover, the rep. Told me that we have other options but he ca n't tell me what they are. WHAT!! I fell like I 'm talking to a brick wall with these people. Also I got so frustrated that a VA rep. contacted us and volunteered to call Nationstar Mortgage with us to get some answer. She got so mad at them I honestly think that she was mind blown on how they refused to answer to her. All I can say is that I am tired of the stalling tactics and illegal works. I honestly can say that they do n't care about you and your family. All they want is money and even when you do that they are still not happy. Oh and let 's not mention the fact that they never honored our XXXX VA XXXX XXXX Escrow exemption that 's given by the county clerks office. Straight crocks. I wonder if the CEO knows what his company is doing to our veterans and their families? I think that I will write home a letter!
04/25/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • OH
  • 44720
Web Servicemember
My current home loan was originally created with my husband as the borrower and myself, his spouse, as the co borrower. My husband became unemployed and we were unable to make our mortgage payments. I was a stay at home mother of our XXXX children. We qualified for a modification that was completed in XX/XX/XXXX. At this time I went back to XXXX school, completed my XXXX XXXX and have been employed for a year. My husband stopped making payment on the home again. We were divorced in XX/XX/XXXX. I received a signed Quit Claim Deed through the divorce on our property. The home fell into foreclosure once again and I was instructed by the court system to apply for a new home modification using all of my current information. I was also awarded custody of my XXXX minor children. We are currently living in the home. I should mention there is also a {$23000.00} insurance claim that my home loan mortgage company Mr Cooper is holding for repairs that have been held by them illegally. They have received all the document but keep telling me they need more.. They have done two home inspections that passed and still no funds have been released to date. I contacted XXXX XXXX with The Fair Housing commission locally in my area of XXXX Ohio. He and I have spent countless hours on third party lines recorded with Mr Cooper to try to find options and answers. He suggested that I contact your service. We have tried to get them to release the funds to complete the work on the basement so I may move forward and sell the property. We also looked further into applying the funds to the current reinstatement amount. I feel I need assistance and support because I have been victimized by Mr Cooper holding the funds and not working with me to keep my home or to sell it. They have held the funds for two years. I currently have equity in the home.
12/02/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • KS
  • XXXXX
Web
I received notice that my account was past due! I had payment set up with my bank to sent payment each month, and my insurance payment was sent from my credit union account each month. I paid the taxes when they come due. In XXXX my payment was returned to my bank no explanation. I contacted my insurance company and payments were sent for period on time. then in XXXX of 2015 the mortgage company sent my insurance company a payment of {$1600.00} which is the total insurance on my property for one year. Then they increased my payment from XXXX to {$590.00} which is an increase of {$380.00} - if you divide the {$1600.00} by XXXX you come up with an amount of {$130.00}. What happens to the additional {$240.00} that they are charging. So I sent a letter to the Nationstar Mortgage company w/return receipt requested. Wanting to know why my payment went from {$280.00} to {$590.00} ( I called several times leaving my name, loan # XXXX and a contact number for them to contact me. Never heard from them. ) The registered letter was signed for on XXXX XXXX by XXXX XXXX still no phone call or explanation of why my bill is doubled what it should be. Had they left it alone I was making my house payment out of my bank account, and the insurance payment was automately made out of my savings account. This company has messed with my account and now I do not know what is going on. I am putting a CASHIERS CHECK in the mail for {$2700.00}, which is what they state that I owe. I want an explanation of the charges. that this covers along with an explanation of why they are messing with my account. I have called several times and still can not reach anyone. How can they take over my " LIFE '' by not contacting me or explaining these charges. I want to receive a phone call from someone along with an adjustment on my accountThanks for your help
07/10/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Application, originator, mortgage broker
  • CA
  • 92117
Web
Loan # XXXXConcerning appeal dated XXXX XXXX, 2015. ( Included ) to Nationstar Customer relation. Letter of response attached. They will get back to me no later than XXXX XXXX 2015. As of today, I have no response from you. On XXXX XXXX I got a notice of default ( included in this package ) with absolutely no explanation about my loan modification or my appeal. I have tried to contact my new point of contact XXXX XXXX, but the phone # given XXXX XXXX tells me call another ph # which takes me to someone abroad. I call this number a few times but I can not understand them because of their strong accent and ask them to transfer me to my point of contact in the XXXX. But they said, they can not do that but I can try calling again and maybe someone in the XXXX will pick up the call. So far I was not able to contact anyone in the XXXX about my loan modification. Except for someone name XXXX in the foreclosure department. She said, my option would be to short sale or deed in lieu and she can help me with that. I asked her to give me the ph # for my point of contact, but when I called the new # XXXX XXXX XXXX, the message says this is no longer a working #. It appears that all communication has been taken away and I have no choice but to sign my property over or allow them to foreclose. Previously, ( I had XXXX other point of contacts since I have started this loan modification with nationstar, and XXXX out of the XXXX, I was able to communicate with them through emails. This process works well until they change to another point of contact and then, no communication until I file a complaint. Now they are forcing me to foreclose or sign a deed in lieu. They will not communicate with me and fail to properly address the at hand. PLEASE HELP ME. GUIDE ME TO SOMEONE THAT CAN REALLY HELP IN THIS MATTER. Thank you very muchXXXX
10/06/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 75098
Web
My mother passed away XX/XX/XXXX, at that time her Nationstar Mortgage account was past due {$1500.00}. In XX/XX/XXXX a cashier check and XXXX money orders were sent to Nationstar in the amount of {$1600.00} with a letter from my Attorney. They applied {$800.00} and I requested they research the other {$800.00} since no one was able to tell me where this money went. We sent proof of payment with copies of the money orders and the cancelled cashier check. Payment was sent monthly to Nationstar but unbeknownst to me the payments were short ( XX/XX/XXXX - XX/XX/XXXX ) but cashed by Nationstar. I discovered through calling the money order company " XXXX XXXX '' that the Money orders sent with the cashier check in XX/XX/XXXX were returned to them. The XX/XX/XXXX payment was also sent back to the XXXX order company. The payments for XX/XX/XXXX - XX/XX/XXXX were returned to my address and I received a Foreclosure Notice. The statement due on XX/XX/XXXX was for the amount of {$5000.00}, I submitted a payment of {$5500.00} through Certified Mail on XX/XX/XXXX. They did not apply this amount to the account and returned the checks to me on XX/XX/XXXX indicating this was insufficient amount and that {$6000.00} was due. The next payment is due on XX/XX/XXXX, the statement amount is {$5900.00}. I have tried to make the payments to Nationstar Mortgage, tried to contact the Assigned Foreclosure Prevention Specialist XXXX XXXX several times but this person has only returned my call once and he left a message. I have spoken with him once. Each time I have called Nationstar I have gotten a different story as to how much is owed, where to send it and if the account is still active. I need assistance with getting this account current. Any assistance you can give me would be greatly appreciated. Thank you, XXXX XXXXcell XXXXhome XXXX
06/26/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • DE
  • 19904
Web
In 2014, I received a permanent loan modification on my mortgagewith Nationstar upon satisfying my XXXX consecutive trial modificationpayments. At the end of making those payments, I had funds left in asuspense account which amounted to {$1300.00}. It is myunderstanding that according to the Securities Instrument, thatthese funds were supposed to be applied to interest and principalbalance first. I requested that the suspense funds be applied in thisprescribed manner. However, Nationstar took it upon themselves toapply the suspense account funds to my escrow instead, without myknowledge or consent. At that time I was represent by legal counsel, namely, XXXX XXXX XXXX of Delaware, in XXXX, DE, who drafted and submitted a " Notice of Error '' to Nationstar on mybehalf. To date, there has been no resolution to rectify the misappliedfunds. The Notice of Error clearly demonstrated Nationstar 's blatantdisregard and violation of the protocol set forth by the SecuritiesInstrument as it applies to the allocation of suspense funds. Inaddition, I was promised that my first contractual payment ( postmodification ) would be made from the suspense account. Since mynew payment amount was approximately {$1100.00}, I would have alittle more than {$200.00} left in suspense, which was to applied toward thefollowing month 's payment, for which I would make up the difference. It was further agreed upon that I would be notified of the amount ofthat difference payment. Being that none of this came to fruition, Iwas left in a position to have to pay and subsequently becamedelinquent! My credit has suffered and I have incurred late paymentfees trying to get caught up and remain current. Nationstar has beenvirtually non-responsive and uncooperative to my attorney 's demandsand numerous requests for relief and rectification this situation.
12/30/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 90065
Web
I have a mortgage that was transferred to Mr Cooper, formerly Nationstar. Since they took over the mortgage, they have failed to pay my insurance, causing a lapse in the coverage, despite repeated attempts on my part to get them to pay it. The insurance and taxes are paid from our impound accounts that they collect each month. On XXXX XXXX I called them because I received a notice from the county of XXXX XXXX tax collector stating that they had failed to pay a bill for unsecured property tax. I called the company and spoke to XXXX, and then his supervisor, XXXX XXXX. I asked them to pay the tax and refund me the penalties. The bill on that date was for {$130.00}. Taxes were XXXX, penalty XXXX, and collection cost of {$20.00}. XXXX told me she would contact the assessors office and resolve the matter. She told me it would take several weeks but that she would handle it. This week I received a notice of lien on my property for the same bill. The amount is now {$160.00}, taxes still {$100.00} and penalties of {$10.00}, {$1.00}, and {$49.00} of collection costs. I called the company 4 times yesterday, XXXX, and could n't get through. The first time I was instructed by the automated service to leave my number and expect a call back, and two hours later the automated service told me to call back later, they were too busy. I had perfect credit prior to this situation, I want Mr. Cooper to pay my taxes, refund me the penalties and make my credit right again. I ca n't get them on the phone to help me, and every time I speak to one of their representatives, they tell me they will fix the situation and do nothing. I would also like to move my mortgage to another lender. I have had this loan since XXXX and it has been transferred to 4 lenders now, they are by far the worst. What are my recourses here? Thank you.
03/28/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • PA
  • 175XX
Web Older American
While I was in bankruptcy from XXXX to XXXX I had my Mortgage modified to 2 % and was making payments of XXXX. After some time NaitionStar bank pulled the modified terms claiming the the person who did it did not work there then they said she was not authorized. Clearly someone authorized it and the banks computer system was taking my modified payments. I ended up making several payments over XXXX during my bankruptcy. I ran into financial trouble and missed some payments and was under the impression that because I was in bankruptcy I was not required to make payments. When I tried to pick up on the payments I was told that was not enough. So since the terms and interest rate was changed for 2 % to 7.875 % there have been XXXX thousands of interest over charges and the told me I had to pay {$250000.00} when the principal balance is only XXXX At any rate I am going through another modification attempt to reduce the balance and make the payment amount 30 % of my current income. I have been granted a Trail payment plan for XXXX from XX/XX/XXXX to XX/XX/XXXX I have submitted all the required documentation to reapply for the FHA HAMP modification program. The websites states it could take up to 30 days for NationStar to process. However I was told by XXXX XXXX around XX/XX/XXXX that they will do nothing until all XXXX trail payments are made. He also told me the loan terms will stand as is and not change. So they have clear blatant disregard for the HAMP program and have no intention on modifying my loan terms as it could be under HAMP. Attached are approval letter for the Trail payment, screen shot showing they have all required docs for the modification, Mortgage statement showing a minimum payment over {$260000.00}, And a Nationstar screen shot showing the principal balance with the raised interest rate of 7.875 %
04/19/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CO
  • 807XX
Web
Our mortgage is held by Nationstar Mortgage. We went into XXXX XXXX bankruptcy in XXXX XXXX. One of the conditions for our successful discharge in XXXX XXXX is that creditors must report to the bankruptcy court that we had fulfilled all our obligations in a timely manner. Nationstar reported that we had done so. However, now Nationstar is stating we are in default on mortgage. They have " suspended '' our payments because of {$170.00} in fees that are past due. We have had XXXX different conversations with XXXX different representatives, even though we ask to speak to the person we spoke to the previous discussion. We have now had XXXX different explanations as to the source of the fees and charges and NONE of them are ever the same. We also receive verbal assurance that the " fees '' are in error and that the customer service representative we were speaking to at that time had removed the " fees '' and corrected our loan status. However the phone calls and emails have continued, stating we are in default. We have not received a monthly statement in years so when our case was discharged all of a sudden we start getting default notices etc., for these fees that were never disclosed. It turns out that a number of these " fees '' were are supposedly connected with the bankruptcy filing. They have been sitting there for years. If these fees were part of or as a result of the bankruptcy, they should have been declared to the court. If they were after the filing, they should have been communicated to our lawyer and to the bankruptcy court as unfilled obligations before discharge. We have documented names, dates, call transaction numbers and other details. We have acquaintances ( names on request ) that also have Nationstar as their mortgage holder. They claim their accounts are mishandled in the very same way.
10/13/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 950XX
Web
XXXX XXXX, XXXX Nationstar Mortgage is refusing to give details as to some XXXX of unspecified charges that were added to our Mortgage. Our mortgage Balance is XXXX now when our first Mortgage note was XXXX 10 years ago. We were never more than 3 months behind on our mortgage thus there could never be XXXX in deferred interest. We realized the seriousness of the issue when we contacted Nationstar for a refinance and were told that there is a specified second mortgage on the house and that they could not refinance us, nor could anyone else. We do not have a second mortgage, we make XXXX payment. Sequence of events : XXXX XXXX : We had contacted Nationstar for some account research with an official XXXX request. They assigned a number XXXX. Representative XXXX XXXX in XXXX Tx began to investigate the issue and could not explain what the charges were except to say that they were added during a government sponsored making home affordable modification. On XXXX XXXX, XXXX she confirmed Nationstar does not have the actual details of the charges and that they were reaching out to the mortgage owner. I have attache said correspondence. XXXX XXXX stopped talking to us and everyone else can no longer see the case. XXXX XXXXXXXX XXXX, XXXX XXXX and XXXX XXXX were all involved in or first mortgage origination and modification, yet they all seem to have thrown out all the evidence. We ask that the CFPB give XXXX XXXX a deadline to accurately detail the charges that build up our balance higher than our original note. This can not be called " deferred principle '' because we did not originate this amount. They need to describe each line item as a fee, penalty or differed interest and back up with the proper paperwork. If not done in a timely fashion, we ask CFPB assist in removal of this fraudulent amount. Thank you
06/28/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • TX
  • 75205
Web
Date XXXX XXXX 2017 My jumbo mortgage is now being serviced by Nationstar Mortgage, who bought it from the former service. My mortgage payment is typically debited from our joint checking account on the first of the month.

My husband called Nationstar several times this month to ask whether it would be drawing the XXXX 2017 payment from our account or whether we should send a check, and was told ( variously ) that we " would be getting a welcome package, '' " to wait a few days '' and that Nationstar " could not speak to him about a house in my name. '' He finally asked me to call.

I called today and spoke to " XXXX. '' I wanted to make the XXXX payment, had " no loan number yet '' and that I should n't worry about the XXXX payment because I would not be charged a " service fee for 60 days if I were late. '' I was furious as I am a former loan officer and knew that a late mortgage payment would affect my credit score. I asked for a supervisor and told her I did n't care about avoiding a late fee, I wanted to pay my mortgage. At that point, I was told " that the line was being recorded, '' at which point I told her to give me someone who could resolve the issue because I was going to the CFPB and the Texas Attorney General. I was stunned that she was urging me to stop worrying about paying my mortgage for " 60 days. '' That is when she gave me the loan number.

What is happening here is obvious. Nationstar lies to customers in hopes of collecting fees from the mortgage holder for collections. This company needs to be closed down, as I have never heard so many lies in such a short period of time. They do not deserve the fiduciary responsibility associated with servicing the largest investment most families will make in a life time.

I can not imagine how it would be to call Nationstar with a problem

04/10/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • SC
  • 29016
Web
As part of every monthly mortgage payment I make via the servicer 's web site, I always include an additional payment specifying that additional amount is to be applied towards principal curtailment. The payment confirmation that I receive, both on the servicer 's web site and in a confirmation email, properly reflects my payment choice and specification ( i.e. some component of the total payment is to be applied as principal curtailment ). However, when I check a few days after making said payments, the additional principal payment that in included has not been applied towards principal curtailment ; instead is appears on my account as " Posted Unapplied Funds. '' This has been happening for three months running. When I call the servicer, they tell me one month that they will " fix '' the issue by changing my account to a " hierarchy plan '' such that any additional payment automatically applies to principal ; the next month when I can they tell me they will " fix '' the issue by changing my account away from a " hierarchy plan '' such that any additional payment automatically applies to principal. The most recent example of this occurring was for a payment madeXX/XX/XXXX, where the confirmation email states : MONTHLY PAYMENT {$2000.00} ADDITIONAL PRINCIPAL {$1200.00} TOTAL PAYMENT {$3200.00} whereas the web site 's posted payments indicates the following : Unapplied Funds XX/XX/ {$1200.00} {$0.00} {$0.00} {$0.00} {$1200.00} {$340000.00} Monthly Payment XX/XX/ {$2000.00} {$710.00} {$930.00} {$390.00} {$0.00} {$340000.00} Note that what my payment confirmation indicates as the amount of XXXX for additional principal magically translates into " Unapplied Funds '' when the payment is processed. The same thing happened the prior month. I have attached payment confirmations for my XXXX andXX/XX/XXXX payments.
03/10/2017 Yes
  • Mortgage
  • Reverse mortgage
  • Loan modification,collection,foreclosure
  • AZ
  • 85388
Web
The family trust submitted necessary documents for completing a short sale to the lender ( Champion Mortgage ) holding a reverse mortgage on property held in the trust. All documents were submitted in a timely manner, including an appraisal. The appraisal was ordered by the trust, therefore it had to be reviewed by a HUD approved third party reviewer. The review process took over 3.5 months, due to periods of no activity by both Champion Mortgage and XXXX ( appraisal reviewer ). This extraordinary long review process caused the appraisal to exceed the 120 day HUD limit on the appraisal. A letter was submitted to Champion requesting that the appraisal be honored given the unacceptably long review process. The request was denied with the offer to pay for another appraisal. The new appraisal came in $ XXXX higher putting the purchase out of reach for the family member requesting the short sale purchase. Another letter was submitted to Champion again requesting that the original appraisal value be honored given the flawed appraisal review process. A Champion problem escalation representative contacted the trust executor apologizing for the situation and suggesting that we consider appealing the new appraisal. About a week into the preparing the appeal, we found out that the home had been sold in auction. We were not notified that the sale was imminent or that the property was sold. We heard about the sale from the individual who purchased the property. In fact, when the Champion escalation rep was informed of the sale, they were totally surprised and had to investigate to verify the accuracy. Reportedly, a request to rescind the auction foreclosure sale ( generated by Champion managers ) was denied by the responsible vice president. The property is still in escrow to our knowledge. The sale took place on XXXX.
04/15/2016 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Loan modification,collection,foreclosure
  • DE
  • 19709
Web Older American
Nationstar Mortgage LLC Is my LENDER and SERVICER, I have an existing complaint filed with your office relating to XXXX QWR letters I sent in XXXX 2016 and XXXX 2016 that was answered incomplete and when I filed a complainton your site you granted thier requested for another 60 days which would be 4 months worth of time all together to answer the start of the QWR letter dated, this XXXX XXXX th, which is well over the required 30 days to answer, I do n't think they should of been granted a total of 4 months, I sent the XXXX QWR letters by certified mail return receipt requested and received the returns by the post-office signed. NOW I AM FILING ANOTHER NEW COMPLAINT! I requested that Nationstar allow me to submit for a loan modification, XX/XX/2016 they sent the loan application by way of e-mail to go to the line site and download the documents with instructions, I did and completed the forms, signed the data and sent all the required documents by our state library fax machine, i received an e-mail from Nationstar the documents were received and completed on XXXX XXXX, and would review for approval. I called few times for the status, a rep would say something is missing and it was n't, and later I would call and another would say all is complete and nothing missing, this happened a few times, than out of the blue I went to check my mail and found a notice of sheriff sale date notice for XXXX XXXX, 2016, I m XXXX years, and my husband is bedridden, this notice shocked us and panicked.us, I called our state attorney 's office and faxed the proof that we made application and proof the documents were complete, and the sale is stayed-attorney as shown on the sheriff 's site. THIS IS DUAL TRACKING AND WE WANT YOUR OFFICE TO INVESTIGATE THIS MATTER., PLEASE! I am attaching the verification with this complaint,
12/21/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • WI
  • 535XX
Web Servicemember
Company : Mr. Cooper Issue : Cancellation of Private Mortgage Insurance ( PMI ) Complaint : I have been unable to cancel PMI due to the mortgage provider, Mr. Cooper, not ever ordering an appraisal of my property that I requested on XXXX XXXX, XXXX. Multiple representatives of Mr. Cooper 's PMI department have said that the process would take 7-10 days from when they processed the PMI cancellation request. Mr. Cooper confirmed that they had processed the request on XXXX XXXX, XXXX. Since that date I have called four times ( XXXX, XXXX, XXXX XXXX, XXXX ) to request a status about the appraisal 's completion. Each time a representative expressed surprise when informing me that the appraisal had not been ordered. One representative on XXXX XXXX, XXXX blamed the delay on the vendor. Another representative on XXXX XXXX, told me there is only one person that handles ordering appraisals for PMI removal in the PMI department. I will now have to pay two additional months of PMI ( and maybe more ) since it 's still not resolved. There is irony in a company who charges consumers late fees if they are late on their mortgage payment ( I 've never been by the way ), but yet my only recourse is to submit a complaint to that same company when I 've done everything right. I requested to be copied on the email submitted to the employee who is in charge of requesting appraisals with the vendor and was told that copying me on an email was not allowed under company policy, but I guess treating customers with disrespect and patronizing them is company policy. My recommendation to the trainers and managers in the PMI department would to empower folks to be problem solvers instead of administrative bots that just explain the PMI process over and over again. I 'm calling for a resolution, not a lesson on how PMI works. Thank you.
02/02/2017 Yes
  • Mortgage
  • Reverse mortgage
  • Loan modification,collection,foreclosure
  • NY
  • 11434
Web Older American, Servicemember
My mother 's reverse mortgage was sold from XXXX to Champion Mortgage company. Before Champion we paid our property taxes quarterly. Champion mortgage company insisted that we pay for the full year paying the property taxes upfront. We told them that we could n't afford to do that. Champion said they would pay the taxes upfront for the year and we would pay them back. We continued this process until they said my mother had reached her threshold and they could n't help us anymore. The mortgage was put in default. The mortgage company sent us a hardship form so we could request assistance to help us with the taxes and insurance and said it needed to be approved by XXXX. After several attempts to get some answers we were told told it was still in a processing state. We never received a response. I then contacted a XXXX counselor. spending about a hour going through their application/ check list process. The counselor had a list of less resources than I had. I had already contacted the programs she suggested. I contacted the XXXX, XXXX XXXX for Older Adults, XXXX, and many others. We are now in foreclosure. We need help. We have lived here for 49 years. My mother is XXXX XXXX XXXX with multiple medical conditions including XXXX. She receives XXXX, I am on XXXX XXXX and I have a XXXX daughter here with us. We did everything we were told to do to prevent this from happening. Since this mortgage is about XXXX XXXX XXXX, we have seemed to run out of options. There is no more equity and the monthly insurance, maintenance, other fees have eaten up the money. The mortgage is double what the house is worth. We ca n't find any help. Champion Mortgage and Nationstar Mortgage have a long history of abuse and taking seniors homes. Hundreds of complaints can be found via the internet, BBB, Consumer complaint websites etc.
10/30/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 92262
Web
XXXX XXXX, XXXX Complaint Nationstar/ XXXX XXXX ( formerly XXXX ) I just want a mortgage amount of {$2000.00} and excessive forbearance reduced by 50 % with the my payment of the balance of the excessive forbearance waived for 2 years. Working diligently to get an affordable mortgage since XXXX. A reason given for not giving a affordable mortgage is excessive forbearance which would could have been prevented if I my income was calculated correctly and I was given an affordable mortgage. XXXX XXXX were given our first modification of {$1900.00} which included taxes and insurance, which had an excessive forbearance. We appealed this mount because the income was not computed correctly and should have resulted in a payment of {$1700.00} which we could afford. The income used was {$6200.00} but should have been {$5600.00}. My request to review this income calculation sent me through a dreadful cycle of unconscionable modification offers from {$50000.00} up front, my home being vandalized XXXX times ( by mortgage property inspectors ) to the present unaffordable modification of {$2500.00} with a forbearance of {$300000.00}, Just recently I was offered a {$2500.00} modification trial on XXXX/XXXX/XXXX and then was sent modification denial letter dated XXXX/XXXX/XXXX. The {$2500.00} modification trial on XXXX/XXXX/XXXX was for 40 years when I was told the previous modification trial offer of {$3100.00} could not be lowered. The XXXX report a Nationstar denial letter dated XXXX/XXXX/XXXX shows my home value at {$500000.00} when the Median price is {$270000.00}. The mortgage seems to have been sold to XXXX XXXX ( I was not notified ). XXXX XXXX filed a XXXX/XXXX/XXXX foreclosure which came to my attention from a XXXX foreclosure/modification advisory notice. I hope I can get The Bureau to help me. Thank you.
03/28/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 95687
Web
I first started with country wide and was in the negative arm loan. Then was sold to XXXX XXXX XXXX and i fell behind in payments. In XXXX XXXX XXXX XXXX had to offer me loan modification due to the mortgage debt settlement. They offerred me a trial modification then after i sent first payment they sold my loan to nationstar in attempt to wipe their hands clean and not have to comply with the settlement. My XXXX XXXX XXXX loan was transferred to Nationstar on XXXX XXXX after I agreed to a modification. I tried to send a payment to nationstar but my it wasnt accepted and in fact the payment I sent XXXX XXXX XXXX was returned. I called several months asking when can i make a payment and was told to wait until they receive documents from XXXX XXXX XXXX. On XXXX and XXXX XXXX, i received loan documents from nationstar that had a XXXX payment balloon of over XXXX. I told them this not same loan as XXXX XXXX XXXX, please let me know why theres a balloon payment before I sign this modification. Till this day, I have n't gotten an answer. I have contacted Nation star every single month. Then I get a notice of default so I gave in and they sent modification documentation. I agreed and they open a case for mod in XXXX XXXX. I 've been trying to send over modification documents to nation stars and now they are saying that the investor will not allow me to modify. In addition, they gave me a number for point of contact, XXXX XXXX who never calls me back or work on my case. All I want is fair treatment and for them to honor the XXXX XXXX XXXX loan documentation without balloon payment. If not, then at least give me opportunity to apply for XXXX program since they offered it to me. I also sent over my XXXX XXXX discharge papers from XXXX and asking to see if I was qualified for SCRA benefits and I never got response.
10/10/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 925XX
Web Older American
Our complaint is against Nationstar : Nationstar has notified us that starting on XXXX/XXXX/XXXX our interest rate will go up to 5 % despite the fact that our Loan Modification Agreement clearly showed the the cap was 4.75 %. We have written to Nationstar a couple of times about this however they insist on the 5 % while at the same time they are sending us refinancing notices with interest rates staring at 3.5 %! The history of our Loan is as follows : On XXXX/XXXX/XXXX we bought a home in XXXX XXXX NV XXXX our initial mortgage was with XXXXXXXX XXXX who shortly after closing sold it to XXXX XXXX XXXX XXXX XXXX loan maturing in XXXX. We were making our mortgage payments regularly never missing a date until XXXX of XXXX when our income dropped drastically and we were forced to ask for a Loan Modification. We submitted the necessary application and on XXXX XXXX, XXXX we signed the loan modification agreement that reduced the monthly payments, by substantially increasing the new amount due and extending the maturity of the loan to XXXX! Part of the new agreement was the our interest rate would increase from the initial 2 % to a maximum of 4.75 % by XXXX/XXXX/XXXX. We have since paying our loan regularly never missing a payment, in fact we have been making extra payments towards Principal managing to substantially reduce the balance of our mortgage. Sometime in XXXX of XXXX XXXX sold our mortgage to XXXX and we were asked to refile our HARP application which we did. Sometime at the end of XXXX XXXX sold our mortgage to Nationstar and we have been making our payments to them never missing a payment and continuing making extra payments towards Principal managing to substantially reduce the balance of our mortgage. We have not proceeded with the refinance because of the excessive closing costs.
12/06/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • MD
  • 21228
Web
. On XX/XX/2016 we spoke to agent XXXX to make requested and future payments to bring account current after a very lengthy dispute. This is my 3RD complaint sending to Nationstar Mortgage for 3 different issues. I find this company negligent and incompetent. My concern is during the phone payment it was clearly understood to use the unapplied funds and additional payment using XXXX checking account. In addition the XXXX and XXXX payment was scheduled during the same phone call. In the past there was a XXXX account use however I made it clearly to not use that account. During the phone transaction the representative ( XXXX ) took the banking information for XXXX and repeated the information however somehow she was negligent and entered the wrong information into the system. The next day we notice a transaction use to the XXXX account and this was not authorized to use this account. Now that account is not in good standing in result of that particular transaction and as of XX/XX/XXXX, the XXXX account has continued to accrue overdraft fees do to this transaction from Nationstar Mortgage. On XX/XX/XXXX, we spoke to another representative ( XX/XX/XXXX ) ID # XXXX as quality recorded service. We called in concern of why was this payment applied to the XXXX account. The answer was because she had put the incorrect information in so they just use the account on file. I am totally confused with that. It could have clearly been resolve with a simple phone call to make correction however because of that error my account has been in default for 6 days as of above Date. In addition it was noted that XXXX and XXXX payment was applied to XXXX account I found this extremely odd that the same conversation and the 1st transaction done was incorrectly and the other 2 payments was applied by the requested bank account.
10/02/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • IL
  • 60411
Web Servicemember
I submitted a request for mortgage modification from my Nationstar Mortgage and I am into the 3rd and final month of trail modification awaiting new loan. I found yesterday from my home insurance company ( XXXX ), after I notice they have not been paid by Nationstar and we called to see why. I have left several messages for my ever changing " Dedicated Loan Specialist, '' who is now, XXXX XXXX ( XXXX ) but, have yet to speak with her. Her assistant call me and I attempted to call back at number provided, but of course no one answered. Get to the point, my insurance company was told by a Nationstar representative that they were going to forclose on my home and they do n't intend to paid escrow insurance payments to them. They never intended to give me a modification! They are valuing my house at {$320000.00} and I had an independent real estate company pull comps and they determined that our home at max is worth {$100000.00} on today 's market and that they suggested it be listed at {$94000.00}. I sent all info since they said assumed the value at about {$160000.00} initially. Well if that is the case then why are you basing the modification loan at {$320000.00}? Also, I had asked who is my lender and they would not give me a straight answer. I am still trying to find out who actually brought the foreclosure or if even they had the right. It was not XXXX XXXX the trustee and it was n't Nationstar the servicer. The court just walk over the issue and allowed this to happen without have them produce valid proof. We did not sign anything in bright blue ink! Loan documents or at least ours, was done in black! I do n't believe that there assignment docs are in order either and I have been unable to get copy. That was part of my formal request to them to know who the real lender and holder of my mortgage was.
09/01/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 33647
Web
XXXX XXXX is in a financial Hardship. She applied for a short sale which Nationstar was aware of and they went as far as to approve her. Then the short sale was declined due to the sale date being " too close. '' The short sale was in ESCROW. Nationstar removed the file and now the homeowner 's sale date is on XXXX with no options but to be foreclosed on. Although there are numerous reasons why Nationstar 's behavior is unacceptable, the issues that XXXX XXXX would like to bring to your attention are the following : While we understand a short sale takes time, it is inexcusable that Nationstar deny the shortsale ; will not let it be completed. It appears that Nationstar has committed negligence, if not reckless disregards for her short sale request. Nationstar approved a short sale, only to the homeowner that she was denied. This should not be tolerated. Nationstar denied her short sale based on inaccurate information and refused to take remedial steps to provide a qualified homeowner with a solution. By refusing to disclose details about the process, Naionstar is able to deny request at will without any accountability. The events described above are just a sample of the practices that are taking place at Nationstar. Nationstar appears to be more interested in foreclosing on home and fire selling them at auction to make a profit. It appears that Nationstar 's lack of participation in a meaningful review of Homeowner 's file indicates a preference to profit directly from Homeowner 's hardships. XXXX XXXX fully believes that she has been discriminated against based on her age, race, ethnicity, sex, marital status, and national origin. At this time, we are demanding that the sale date set for XXXX be postponed or she will assert her legal right naming Nationstar as a defendant in district court.
08/15/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • RI
  • 02906
Web
In XXXX of 2016, Nationstar changed my monthly mortgage amount. Because I was traveling, my bank recurring payment was sent out in the usual amount which was about {$170.00} short of the new amount. Nationstar proceeded to credit my XXXX payment to principal rather than my monthly payment. They recorded my payment as never made for that month. As soon as I realized the error, I called Nationstar Customer Support. I followed up numerous time in XXXX, XXXX and XXXX of 2016 to rectify the situation. Each time I was assured that it was their error in applying it to principal and that they were processing the paperwork to fix it. They then gave me the amount that I needed to pay to resolve everything : {$3600.00} and that was paid on XX/XX/16. Since then, I have called many times, and the payment that they misapplied to principal has never been rectified. Support Reps admit that it was their error and promise the resolve it, but they never do. Because of this error in applying it to principal, they have now charged me over {$1000.00} in late fees. In recent months, I have asked to speak with Managers ; they assure me that they will call me back the next day with a resolution, they never call back. They give me their phone numbers and names to call ( XXXX XXXX ) and no one picks up. It has now been almost a year since the problem began and I have no resolution despite every person I speak to admitting that it was a Nationstar error. I have bank records to show that I have NEVER missed a mortgage payment in more than 10 years. In researching this online, I have found that Nationstar has MANY complaints in various states from other consumers like me where they misapply payments, then put the customer 's home into foreclosure. I have tried for almost a year to resolve this with them to no avail. I need help.
02/18/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • GA
  • 30096
Web
Dear Sir/Madam, My loan was transferred by XXXX XXXX XXXX, XXXX to Nationstar Mortgage LLC on XXXX XXXX, XXXX Since this loan was transferred, I have had several issues with Nationstar Mortgage regarding the status of the loan. This issue has not been corrected by either XXXX XXXX XXXX or Nationstar Mortgage. Nationstar claimed that I have not paid my XXXX XXXX mortgage, therefore, I was one month behind before the loan was transferred on XXXX XXXX, XXXX. All my attempts to proof to Nationstar that my payments were up to date with XXXX before the transfer was unsuccessful. Therefore, I am now been threatened by Nationstar with foreclosure. Since the burden of proof falls on me to show that I have paid up to date before the loan was transferred on XXXX XXXX, XXXX, I have then gathered and sent all information to Nationstar Mortgage to prove that all my payments were made to XXXX XXXX Servicing to date before the transfer of the loan. To date, Nationstar has not been resolve these discrepancies with XXXX, thereby charging me late fees and also threatening me with foreclosure of my home that I have owned for over 10 years. I have paid my mortgage on time to Nationstar since the loan was transferred by XXXX since XXXX XXXX, XXXX. I have all proof that I paid to date and no outstanding balance with XXXX before the transfer. I have submitted all these proofs to both mortgage companies, however, I am still receiving late payment notice from Nationstar Mortgage as of XXXX XXXX, XXXX. Any attempts to help resolve this situation with both mortgage companies will really be appreciated. If you need any further information or face to face meeting, please feel free to contact me. Thank you for your consideration with this situation. Awaiting your response to this matter very soon. Sincerely, Homeowner
06/13/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 791XX
Web
Transaction HistoryI have an FHA loan, that was originated by XXXX XXXX XXXX, with an escrow account, which was established during the proceedings of the loan. The escrow was a requirement for disbursement of the loan. A schedule of financial disbursement from the escrow account was also within the loans associated paperwork. The loan was finalized on XX/XX/XXXX. My loan was then sold to Nationstar Mortgage and my first payment to Nationstar was recorded as XX/XX/XXXX. The next scheduled disbursement from my escrow to my insurance provider was to take place XX/XX/XXXX. The IssueThe funds allotted within my escrow for my home owners insurance/hazard insurance where never disbursed to the agency on the scheduled date. Nationstar continued to collect escrow payments for the months of XXXX and XX/XX/XXXX with out disbursing the funds to my insurance provider. When my insurance was canceled due to " Lack of payment '' in XX/XX/XXXX Nationstar then within that same month purchased Force-Lender insurance through XXXX that same month. I lost my homeowners insurance policy and had to pay a considerably higher premium for the Forced-Lender insurance provided by XXXX. Other FactorsI thought that under the Real Estate Settlement Act - Section 6 it was the responsibility of the mortgagor to distribute funds to the insurance agency in a timely manner in order to retrain the current policy. I can also do not understand how my mortgagor after not paying the insurance agency from my escrow could justify purchasing an insurance policy with such a substantially higher premium that exceeds that of any major provider. More especially so given the fact that Nationstars affiliated and/or subsidiary organization XXXX XXXX XXXX allegedly receives incentives from XXXX for placing borrowers on there insurance policies.
11/09/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • IL
  • 60564
Web
My husband and I recently signed a loan modification agreement with Nationstar. In the agreement, our new payment effective XX/XX/2016 is to be {$2200.00}. I accessed Nationstar online this morning to make my first payment -- and was shocked and extremely disconcerted to learn that the payment was changed to {$2300.00}. We contacted Nationstar to ascertain the reason for the increase. We were summarily informed the an escrow analysis had been conducted -- SUSPICIOUSLY AFTER we signed the loan agreement -- and due to said -- our payment increased. We asked why had this information not been disclosed to us -- as this " escrow analysis/increase had been done unbeknownst to us. We stated that had we known that the new payment was not going to be what we agreed to ( and are in possesion of the signed documents to this effect ) then we would never have signed the loan. We were condescendingly informed that the stipulations for payment increases are reflected tin the documents that we signed -- and we should have " looked closer ''. Nationstar is guilty of false representation. They presented us with a new payment on our loan effective XX/XX/2016 -- and changed the payment, based ostensibly on wording that is buried, and written in a stealthy manner in the loan agreement. In addtion, an arbitrary " escrow analysis '' was done to increase our payment -- even before the first payment was due -- which was not disclosed to us, nor did we sign for. The games that Nationstar is playing with our mortgage is against banking laws..and the fact that they apparently will not honor the payment that they presented in the loan agreement -- and we agreed to, and are in possesion of the documentaion to this effect -- is analagous to a breech of contract. Nationstar continues to earn its " XXXX '' rating with the XXXX.
09/14/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CA
  • 90024
Web
I have filed a complaint before about Nationstar Mortgage. Those issues have n't been resolved, but this is about a related one. It is not a complaint as such. I had n't received a monthly statement for some time from them and have been sending my payments nonetheless certified mail based on the monthly amount from their correspondence. They have sent me email information but I ca n't access it. They said it was because I did n't have XXXX, and I am sure my computer is not very up to date. I do n't use computers that much ( though I could access your information from my previous complaints, so I am not sure what 's what ). I had a computer expert look at this and he said that the file they sent is corrupted ( not sure what that means ). They also sent other emails which have a " no reply '' feature on them so I ca n't do much with that. I am leery of doing financial transactions online because I have had important data stolen in the past ( this may be due, again, to my low-grade computer technology ). To complicate matters, I have a law suit against the XXXX XXXX and I have had my delivery suspended. When I do get mail I invariably do n't get certain pieces. I believe I am getting all my mail now but I am not sure. I am very concerned about the information Nationstar sent me because for many months I was getting different amounts to pay from different sectors of their company. And my escrow account was being changed almost monthly. I made a request a while ago to be able to see the data they use to make their computations. But I have gotten no response to that. I have {$25000.00} in savings and can document it. So I am not a person that 's trying to get out of payments. And I have excellent credit and do n't want it impacted. I am using a new email so that maybe I can avoid these technical issues.
01/12/2017 Yes
  • Mortgage
  • Other mortgage
  • Application, originator, mortgage broker
  • CO
  • 802XX
Web
I have been trying to receive a loan modification from Nationstar for over a year with the help of XXXX. A law firm that I hired that solely is committed to helping people work with Mortgage Companies to avoid foreclosure. I have been denied four different times. Each time the reason has changed. The first time my income and my mother 's income were used, we did not have enough disposable income. My son moved in with me and we used my income and his income Nationstar calculated the numbers wrong and XXXX appealed the denial. A third time the numbers were calculated wrong and another appeal by XXXX that shows we have XXXX in disposable income well over the XXXX disposable income required by Nationstar. The last denial was because the Net Present Value of my home is lower than the XXXX that is owed. My house is now in foreclosure, and the sale date is XXXX/XXXX/XXXX. As a XXXX I am absolutely certain a XXXX square foot home on a lot and a half in the XXXX Metro area is worth more than XXXX. The last appraisal that was done on my home was XX/XX/XXXX and the value was XXXX. Furthermore, many exciting things are happening in XXXX. XX/XX/XXXX the voters approved new infrastructure and roads throughout XXXX. XX/XX/XXXX XXXX XXXX XXXX opened XXXX XXXX XXXX an XXXX state of the art XXXX school. And construction is underway for XXXX XXXX homes all within my District. All of these have increased the value of homes throughout XXXX, I find it very hard to believe that my home would be excluded from that increase. Also, I have filed a complaint with the Federal Consumer Financial Protection Bureau as well as the Colorado Attorney General. My feeling is that if Nationstar is adjusting numbers and criteria to continue to deny my modification it is not an isolated case and others are also being unfairly denied.
04/26/2017 Yes
  • Debt collection
  • Mortgage debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 75052
Web
Nationstar Mortgage is attempting to collect a debt without any legal authority. According to Nationstar Mortgage, I owe {$290000.00} and I 'm 77 months past due. I have not made any payments to Nationstar Mortgage since the alleged transfer of servicing of the loan in XXXX XXXX . Nationstar contends they are servicing the debt for the XXXX XXXX XXXX XXXX XXXX . The XXXX XXXX XXXX XXXX XXXX was the purchaser of the property in a foreclosure sale in XXXX XXXX and is the legal title holder of the property. XXXX XXXX XXXX , XXXX 's predecessor claims I owe XXXX XXXX XXXX XXXX XXXX rent as a result of the foreclosure sale. XXXX XXXX XXXX and Nationstar Mortgage is playing a cat and mouse game to harass and defraud me. It 's impossible to be responsible for rent and the debt that was foreclosed. XXXX XXXX XXXX and Nationstar Mortgage ca n't get their lies in sync. I 'm currently litigating with XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX in a pending lawsuit since XXXX XXXX for wrongful post-foreclosure eviction, cancel trustee 's deed, recover title to my property, and numerous fraud claims. I 've attached an excerpt from XXXX XXXX XXXX XXXX XXXX 's answer asking for rent in XXXX XXXX during the pendency of the lawsuit. I 'm attaching documents to substantiate my claims. I 've filed over XXXX CFPB complaints, review my history. The truth does n't change. XXXX XXXX XXXX and Nationstar in their capacities as XXXX XXXX XXXX XXXX XXXX 's servicers ca n't get their stories straight. Of course, it 's too much for the big law firms representing these large financial institutions to admit they 're wrong. They would rather conspire with each to commit fraud to right their wrong.
03/09/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • AZ
  • XXXXX
Web
My house is set to be auctioned off through foreclosure on XXXX XXXX. I am only a few payments behind, but my mortgage company Nationstar has played hardball with me and not allowed any options to fix this problem. I am only {$5000.00} behind on this loan ( about 4 payments ) and am back working again so I do n't see why they have to take this extreme measure and not even give me a chance to fix the problem. I bought this house in 2010 because I had a good job with steady income. I was a XXXX and had been gainfully employed for 23 years. I never dreamed I would find myself in this situation. My company shut down last summer and suddenly I was out of work. Unfortunately I was living paycheck to paycheck and did not have much saved up. I applied for unemployment and benefits, but received less than {$1000.00} and just could not get caught up on the mortgage. The good news is I am back working and can afford a fair and reasonable payment again. The problem is that Nationstar will accept nothing less than the full past due amount. I have been called by their agents who have threatened foreclosure, and I have told them that I want to be considered for assistance through the available programs. They tell me that they will send out paperwork to complete, but it is never sent. I have tried to get Nationstar to open a review but ca n't make ANY progress. This is beyond frustrating. I am less than {$5000.00} behind on this loan and I make enough money to figure out a fair solution. But the problem is that Nationstar has no interest in a fair solution, they just care about foreclosing on my house. I thought I deserved a review of my current finances and expenses in order to determine what options may be available. NONE OF THIS HAS HAPPENED and my house is supposed to be sold this week. I need help!!!
01/12/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • XXXXX
Web Servicemember
Dear CFPB Nationstar Customer Relations Department c/o Mr. Cooper XXXX XXXX XXXXXXXX TX XXXX RE: Nationstar Mortgage LLC (d/b/a) Mr. Cooper. Mortgage Number‐XXXX I request that the current foreclosure action be cancelled and the correct principal balance be corrected immediately. I strongly dispute the increase of the principal mortgage balance that was made on X/XX/2014, when the principal balance was increased from XXXX to $XXXX and eventually increased to $XXXX. The original principal balance and the original loan amount is $XXXX. The current principal balance is XXXX more than the original loan amount. This is inaccurate and needs to be corrected. The current principal balance should reflect approximately $XXXX. We strongly believe that the Chapter XXXX protections that were in place during this period, protected, insulated and stayed any increase in the principal balance and loan amount. ………….. I request that this increase be reversed immediately and reflected in the modification documentations. Please complete a forensic audit on my mortgage account as soon as possible so the correct principal balance is calculated so I can submit the modification proposal, with the correct principal balance, to my financial team; my Chapter XXXX attorney; the Chapter XXXX bankruptcy trustee and court. The current principal balance is not accurate and I believe this is because of miscalculations, and errors, by the multiple servicers who have handled my loan to date. I pray that you will make this adjustment immediately. To reflect the correct current principal balance of XXXXXXXX. I request that the current foreclosure action, be cancelled and the correct principal balance be corrected immediately. Sincerely, XXXX XXXX XXXXXXXX XXXX XXXX XXXX CA XXXX Nationstar Mortgage Number-XXXX
12/28/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • WI
  • 53704
Web
My 15+ year mortgage was sold by XXXX to Nationstar earlier this year ( 2016 ). When I contacted Nationstar on XX/XX/XXXX to find out why my escrow disbursement had not yet been sent to myself or the city of XXXX and to find out when and how it would be sent ... Nationstar refused to clearly tell me how the escrow disbursement process worked and I was told that an expedited payment would be sent directly to the city and that I would be contacted as to when the payment was issued. When I expressed my concern and need for my tax bill to be paid in full before the end of 2016 and inquired as to how/when I would know the payment had occurred, I was told I would need to check with the city to determine if/when the payment was received. Nationstar NEVER contacted me about my expedited payment ... I only received SEVERAL marketing calls/emails from them ... .therefore, I contacted them. I was initially told that my expedited payment was issued on XX/XX/XXXX and I have been checking with the city of XXXX every day since then. No payment received. The week of XX/XX/XXXX, I again contacted Nationstar to confirm the expedited payment date and was then told that it was XX/XX/XXXX and not XX/XX/XXXX. I continued checking for the receipt of the payment with the city ... .no payment received. It is now XX/XX/XXXX, still no payment received. I contacted Nationstar this morning to again inquire about the expedited payment and was told that the payment was issued XX/XX/XXXX and pretty much that they 'd done their job ... too bad for me. This is the WORST mortgage service I have EVER received. Nationstar is clearly more interested in marketing to me then actually servicing my loan. I honestly feel like my loan was bought solely for marketing purposes and I am now suffering poor mortgage service as a result.
07/27/2015 Yes
  • Mortgage
  • FHA mortgage
  • Settlement process and costs
  • OH
  • 440XX
Web
Hi my names XXXX XXXX and have a big problem with my lender that being Nation Star Mortgage who has yet to give a harp modification agreement that i know i qualify for cause they said but they have yet to in force an agreement that i signed and sent back to them in XXXX XXXX 2014 this is wrong and want them do what harp is there for to help me get back on track so i can pay my mortgage i do n't this run around that these companies are playing with people like myself the reason i say this is in the beginning i sent various documents to nation star only to be told that they never received them and i had to resend them only that they never received my current pay subs which was n't true so i sent them again and again and again then they informed me that they received them but i did n't make enough i asked them is possible with XXXX jobs and my XXXX one pays me over XXXX then after hour of debating they admitted there error saying that the person working my file never applied my main income there were using my XXXX income as my sole income which incorrect and that were sorry its noted on there computer the various people i spoke with and various mistakes they 've made one lady who i spoke said the name that was giving to me as a point of contact was n't real and that person would n't never call me back cause this a name they give to everyone cause of the amount of cases they have and she was sorry that i was mislead but i qualify for harp and she would do her best to fix again after going back and forth i get this agreement i sinned and sent back to them i want to speak with someone who is truthful so i fix this and move forward its a shame that our has help these various banks on bailout but they can not be forthright with us these people lace there pockets with tarp like XXXX XXXX president
02/05/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • IL
  • 60564
Web
On XX/XX/XXXX, I requested that the escrow account associated with my Mr. Cooper mortgage be cancelled. In response, Mr. Cooper granted my request on XX/XX/XXXX ( see Mr. Cooper correspondence ) and indicated that my XX/XX/XXXX payment would now be {$1600.00} ( principal and interest only ). However, despite Mr. Coopers assertions in their written correspondence, their payment site indicated that I still owed P & I and the escrow portion of {$880.00} for a total of {$2500.00}. As a result, I made my full payment on XX/XX/XXXX. ( See evidence of payment provided from Mr. Cooper via email. Also notice that the monthly payment on the receipt indicates that {$2500.00} was owed. ) On XX/XX/XXXX, I requested the status of my escrow account refund through Mr. Coopers secure messaging site. On XX/XX/XXXX, Mr. Cooper indicated that my escrow check was issued on XX/XX/XXXX ; however, the amount issued didnt include the most recent escrow payment I made on XX/XX/XXXX. On XX/XX/XXXX, I informed Mr. Cooper that they mistakenly applied the {$880.00} toward pay-down of the principal on XX/XX/XXXX, that their payment site didnt indicate that the {$880.00} would be applied to the principal ( meaning I never authorized the money to be used that way ) and that I needed this money to pay my XX/XX/XXXX local property taxes when theyre due in XX/XX/XXXX. Mr. Coopers response thus far has been to first deny reimbursing me the money, then indicating that Id receive a written response, then, upon receiving the written response, informing me that theyve deferred the decision until XX/XX/XXXX. At this point, due to Mr. Coopers denials and delay tactics, I have no confidence that theyll reimburse me the full escrow amount that Im entitled to, and I fear that Ill have to make up the shortfall when my taxes are due.
12/07/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • MO
  • 630XX
Web
A 3rd party insurance claim check in the amount of nearly {$41000.00} to initiate home repairs was received/endorsed by Nationstar. They advised they mistakenly applied the check to our existing outstanding mortgage ( which was less than {$2000.00} escrow included ). This " error '' was discovered in our request to expedite the process. A representative advised the most expedient way to obtain the funds would be to sign an affadavit consenting to their " error '', then the remaining funds would be release via check to us, not the contracted provider-despite all documentation advising otherwise. We, nor the contractor, have received payment OR disclosure of this " revised '' procedure. This hideous, fraudulant-appearing, " mistake '' began mid-XX/XX/XXXX, yet not documented until XX/XX/XXXX. ( See attached. ) Several requests for explanation, documentation, and expedion of said funds have been delayed, ignored, or misdirected. The most recent advice, received on XX/XX/XXXX, is that release of the funds require a minimum of 30-45 days to process. Nationstar advised the " start '' date of that process is that of when they process the necessary paperwork NOT that of when they endorsed the check so who knows when to expect the money. Meanwhile, our home awaits a much needed roof. The complaint begins with XXXX not advising us in a timely manner of the sell of our mortgage. This, in fact, complicated the process from the onset, as the initial insurance claim check was written to them as the 3rd party. A total of 4 different checks were submitted by the insurance company due to the lack of timely communications between mortgage companies and us, and the inaccurate processing from NationStar. Secondly, NationStar applying home repair funds to the mortgage, then requiring approval to proceed.
04/05/2016 Yes
  • Mortgage
  • FHA mortgage
  • Settlement process and costs
  • AL
  • 356XX
Web
We entered into a home modification loan with Nationstar Mortgage LLC. Their address is XXXX XXXX XXXX XXXX, XXXX, Tx XXXX. The company is giving us contradictory information concerning our mortgage agreement as far as monthly payments, overdue amounts, one person in the company I spoke with said we are 60 days delinquent and we are not then another person I spoke with said he was not sure and that I would have to contact him next week. We sent in our final paperwork which they said they received but there were several items in that paperwork that was different from the original agreement so my wife and I noted several items we did not agree with and signed the documents and sent them in. The person I spoke with said that since we had stated that we did not agree with some items in the contract that it would have to be reviewed. We are not delinquent on our payments during the 4 month probationary period they had us under, they sent us a letter confirming that we had successfully completed our 4 month agreement but they told me those letters were automatically generated by their computer and basically did not mean anything. We do not want to lose our home through some administrative mix up on there part and I had to check myself out of the hospital against my doctors advice to attempt to take care of this matter. I have a XXXX XXXX that the doctors have said could be XXXX but I can not go back to the hospital with this hanging over our heads. My wife is XXXX years old and on XXXX and has been trying unsuccessfully to resolve this on her own, I am also unable to work because of various ailments and a recent automobile accident where a commercial vehicle pulled out in front of me and I XXXX the other vehicle which totaled my car, it was the other drivers fault, I am also XXXX years old.
09/09/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 93021
Web
NationStar Mortgage ( XXXX, TX ) did not impound my property taxes and property insurance for over a year - their error caused my escrow account to be short {$3900.00}. When they discovered their mistake NationStar forced me to take out another loan which they are again collecting interest on. To payoff the new loan, my wife had to get a new full time job. Details : XX/XX/XXXX we refinanced our home. Our mortgage was with XXXX XXXX for $ XXXX/month. The mortgage was sold to NationStar Mortgage and that 's when the problems began. XX/XX/XXXX, NationStar audited our mortgage account and said there was an overage in the escrow where our property tax and home insurance is impounded. NationStar re-adjusted our mortgage payment to $ XXXX/month. I took issue with this adjustment and called NationStar and had them re-check the new figures. They assured me that everything was in order. XX/XX/XXXX NationStar found their mistake and sent me a bill for {$3900.00} and insisted it be paid immediately. I could not pay, so NationStar forced me to take out another loan with them to pay for their mistake. NationStar is earning interest on this XXXX loan at my expense - now I 'm stuck me with the burden of paying off XXXX loans. As a direct result of the NationStar mistake, my wife had to get a new full time job. This never should have happened. NationStar should be held accountable for their mistake. I immediately sent a certified letter strongly stating my discontent to their company president, XXXX XXXX, asking that NationStar be return my mortgage back to the correct amount of $ XXXX/month and they restore the missing {$3900.00} to my escrow account. Neither XXXX XXXX XXXX or anyone else from NationStar responded to my demand letter. Please help me hold NationStar responsible for their own errors.
03/13/2017 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • NY
  • 115XX
Web
The borrower is an XXXX with XXXX. He had arranged a modification of a mortgage which was excessive in valuation, and the prior bank, XXXX XXXX XXXX, refused to honor the modification agreement. Then, the current servicer, XXXX XXXX XXXX XXXX XXXX, as trustee, foreclosed on the premises and sold it to itself. On XXXX XXXX, 2016, the mortgage servicing agent Northstar ( I recall ), sent a letter that the balance of the mortgage including legal fees that was due and owing was around {$180000.00} ( it might have been $ XXXX ) as of XXXX XXXX, 2016. The Bank foreclosed on the property around XXXX in 2016 and the referee 's report relied on XXXX XXXX XXXX XXXX. 's representation that the indebtedness was around {$420000.00}. The referee reports selling it to XXXX XXXX XXXX XXXX. for around {$380000.00} for XXXX dollars and other consideration. After researching the land records in XXXX County, New York, I can come to no other conclusion than fraud in regard to this discrepancy. I sent a notice letter to the Bank 's current attorneys and received no response thereto. My client remains in the premises with his wife ; the Bank has filed an L & T petition to evict him in the XXXX Justice Court ( with there being improper service of the notice of petition and petition ), which date is XXXX XXXX. It 's likely that I will need to file a chapter XXXX bankruptcy with an automatic stay to preserve my client 's rights in his equity and possession of his and his wife 's residential premises. I am not certain the extent and nature of the probable fraud and of its civil nor criminal implications in its entirety, but it appears to me to be sufficient for a criminal RICO indictment. The borrower now has a social security card and green card ( although he was eligible for TARP modification without it ).
10/27/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NY
  • XXXXX
Web
My original mortgage was with XXXX. In XXXX 2016, I was informed that my mortgage would be serviced by Nationstar Mortgage as of XXXX/XXXX/2016. I received an escrow shortgage statement from XXXX in XXXX stating what I owed for the escrow account. If I paid the {$530.00} in full, my mortgage would only increase to {$1600.00}. I paid the shortage in full. In XXXX I get a mortgage statement from Nationstar stating my new mortgage will be XXXX starting XXXX XXXX. I called XXXX and they confirmed the receipt of the escrow payment and confirmed my monthly payment is indeed {$1600.00}. I was also told I would get a new statement from Nationstar ( which I never rec 'd ) showing {$1600.00}. I made my XXXX XXXX payment for {$1700.00}. Today ( XXXX XXXX ) I get another statement from Nationstar telling me my monthly payment is now {$1700.00} I called Nationstar and spoke with representative XXXX and later her manager, XXXX XXXX. XXXX states they do not on file that the escrow amount has been paid. I explained that a check was mailed on XXXX XXXX for {$530.00} and XXXX confirmed on XXXX/XXXX/2016 that the payment was rec 'd and credited as of XXXX XXXX, 2016. Nationstar is claiming until they do a full account analysis, my mortgage payment is {$1700.00}. I was never notified that payment was not rec 'd ( because it was ) or that my mortgage would be increased. XXXX from Nationstar states they will review my account and will contact me in 30 days ( end of XXXX ) of their finding. I informed Nationstar that all future mortgage payments will be {$1600.00} until they put in writing why I should pay more. I then called XXXX and spoke with same rep I spoke with on XXXX XXXX, 2016, XXXX XXXX and she confirmed again that the escrow payment was posted XXXX XXXX and my new mortgage should be {$1600.00}.
12/02/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NY
  • 115XX
Web Servicemember
To Whom it may concern, On XX/XX/XXXX, after submitting 2 years worth of documentation, we were delighted to receive a letter from Nationstar mortgage that my wife and I were approved for a trial modification. The letter stated that if we made 3 consecutive payments we on time, we would qualify for a permanent modification. We signed the agreement the following day and sent a check for the agreed upon payment. We made certain for the subsequent 2 months, we made the next two payments on time as agreed. I even wrote on all 3 checks that by depositing the checks, they are agreeing to the terms of the modification as well, just to be safe. We had not heard anything from Nationstar Mortgage or received documentation for the permanent modification. On XX/XX/XXXX after we complied with everything Nationstar requested including making 3 consecutive payments on time, they sent us a letter that said the funds were applied incorrectly. We tried calling several times to find out what this letter meant and they would not give us any information as to why they were not honoring their agreement that they had given me in writing. Shortly after, they sent me a check totaling 2 of the payments I sent. I called and asked why they only sent two payments back and kept one and they would not give me an answer. I then proceed to call XXXX XXXX of the firm XXXX XXXX, that was representing Nationstar and he was nasty and told me I never got a modification, even though I told them I received a letter from Nationstar. He told me to just rip it up because its invalid. I have been lied to, deceived, and mistreated. I have a document in writing that i complied with and Nationstar didnt honor. I want to put in a formal complaint with Nationstar Mortgage as well as XXXX XXXX. Thank you XXXX & XXXX XXXX
05/09/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • GA
  • 30045
Web
On XXXX XXXX, XXXX we lost our home to our a fire. The home was a total loss and in accordance with Georgia law, our insurance company paid us the coverage maximum on our house. We endorsed our payment check and sent it to our mortgage company Nationstar Bank in XXXX XXXX. Since recieving that check, Nationstar has not been of any assistance to us at all. We originally told Nationstar that we were going to act as our own general contractors to which they said fine. we started taking the steps to rebuild our home and 6 weeks later Nationstar told us that we could n't build our own home. We called them and explained we were n't actually building the house but would be managing the sub-contractors who would be. They said fine. At this time I clarified payment procedures and was told what I needed to submit in order to get the sub-contractors paid. I followed up this conversation with a written letter confirming what I had been told. As of XXXX XXXX, XXXX, Nationstar has still not released funding to start the construction of our home. Because of some issues we ran into with our septic system, we decided on hiring a contractor. All applicable paperwork required by Nationstar has been sent in to them. We need them to release funds to our contractor and also to reimburse us for funds we expended that we were told we would be reimbursed for. We called and complained when they said they were n't going to pay us. Approval was granted to pay our reimbursement by corporate headquarters but when I called today to check on the status of any payment, I was told that we could n't be reimbursed until 90 % of the home was rebuilt, something that was never ever told to us. We just want to get this process done and our home rebuilt, something Nationstar in apparently not interested helping expedite
02/01/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • MD
  • 21601
Web
Nationstar mortgage company purchased my mortgage from XXXX in XXXX of XXXX. Since I had a conventional loan originally, I qualified to have my PMI removed after 2 years. I submitted the PMI removal request to Nationstar officially on XXXX XXXX, XXXX. They initially tried to tell me that I could not have it removed because of a late payment on the account, which happened only at the time that Nationstar initially transferred the loan over from XXXX, which happened without my knowledge. I made the XXXX payment to XXXX, they never cashed it, and the payment was never sent to Nationstar. I had been in communication with Nationstar all along about this, and even though the " official '' payment was a few days late, they agreed to not charge any late fees because they were aware of the miscommunication between the XXXX mortgage companies and I. Regardless, I waited until the official " wait time '' of 1 year with no delayed payments to check on the status, and after I called them today, they stated that my current Loan to Value ratio is at 90 %. When I asked them how they got to this figure, no one was able to answer that question for me. One person was able to give me the initial appraised value of my home at the time of purchase in XXXX, which placed my LTV ratio at 78 %, but still, no one could answer that 90 % amount, and they stated that if I wanted to remove the PMI, then all I needed to do was pay {$60000.00} toward my loan and then it might be removed. After going through XXXX different departments, I was finally told that I now need to re-submit the PMI removal request, and that they would send me a new form ( which i still have not received ) and start the entire process all over again. At this point, it is clear that they have no intention of removing the PMI from my account.
08/23/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • GA
  • 30044
Web
*Since XXXX, I am still " fighting '' with Nationstar regarding this mortgage ; they will not comply to the financial security standards as binding by Frank & Dodd Law . After fighting with them for two years when I overcame an illegal foreclosure in XXXX XXXX for filing a CFPB claim ; forging modifications documents ; I ward off another illegal modification and became current, and STILL NATIONSTAR IS CLAIMING MORTGAGE IN THE REAR! I had to pay {$6200.00} by XXXX/XXXX/XXXX to be reinstated ; it will not include the XXXX mortgage. An electronic transfer was submitted in the amount of {$6000.00} with a promise for the balance of the {$250.00} to be paid within 90-days. I have attached the payments for XXXX, XXXX, XXXX, XXXX, and XXXX. I have also attached Nationstar website claiming I owe them for XXXX. I have forwarded through their webpage multiple inquiries ... .with no response other than to call them. I want a written response no verbal. I have forwarded a separate electronic email transmission via worksite with receipt confirmation ... ..still no response other than to call them. I want a written response, no verbal. I have submitted a copy of the bank check for XXXX XXXX, and the XXXX other electronic payment processing documents for their validation, but they have not reconcile with the reinstatement documents with the amount {$5100.00}, which would leave my account current up to XXXX XXXX. These are harassment tactics that consumer should not have to endure because Nationstar bought her contract ... ..I DID NOT SEEK OUT NATIONSTAR. I DID NOT CHOOSE THEM AS MY LENDER. THEY WERE FORCED ON ME. Now, that the property is still underwater I can not refinance this property, but I will when the opportunity arise! Until that time, GOVERNMENT REGULATOR GET THIS DOGS OFF ME.
04/08/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • PA
  • 19125
Web
Nationstar approved XXXX XXXX for a hamp 2 mod. Letter dated XXXX XXXX to begin XX/XX/XXXX. XXXX XXXX did not receive letter. I called attorney XXXX XXXX for copy. Got it XXXX XXXX. XXXX XXXX makes payments directly from her XXXX payroll. She had to instruct XXXX payroll of her new payment amount. This took 2 weeks for XXXX to process the new payment amount. Payment was to be {$630.00} XXXX payroll multiplied XXXX by XXXX then divided by XXXX to get the amount to be taken out every pay. Even though that amount would be less than the XXXX every month Nationstar actually got more than the XXXX every month for XXXX months. Nationstar received XXXX pays in XXXX. XXXX x from payroll datedXX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX in the amount of {$260.00} for a total of {$800.00}. Then payroll payments in XXXX XX/XX/XXXX & XX/XX/XXXX of {$290.00} totaling XXXX, At the end of XXXX Nation star received XXXX when all they needed was XXXX. Then payroll payments of XX/XX/XXXX & XX/XX/XXXX of XXXX totaling XXXX. So Nationstar did receive {$1900.00}, whereas they only needed XXXX by the end of XX/XX/XXXX. I do believe they met the HAMP trial plan payments, even though the payments were partial payments. The Permenters demonstrate the ability to make the payments and should therefore honor the trial plan payments and provide a permanent modification under hamp 2. Also there are checks made payable to Nationstar on XXXX checks from XX/XX/XXXX. XXXX needs a written authorization from Nationstar to void these checks and disburse money to XXXX XXXX This was requested on XX/XX/XXXX. Nationstar still has not provided that written authorization. Had XXXX XXXX received the written authorization she would have had the money to make the full payment herself instead of using the XXXX payroll to submit payments.
10/18/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • MI
  • 49601
Web
You closed a complaint without getting MY response! The complaint is compounding itself and there is no way any real human can contact you by phone without losing their sanity ( then again, being a government entity, that is not unreasonable as nothing government does is meant to " help '' the common man - sorry for the editorial ). The original complaint number is XXXX. Nationstar mortagage of XXXX was insisting I pay an additional $ XXXX to " facilitate the release of funds '' from a " frozen account ''. The frozen account being frozen by them and the funds being held were ones designated originally for my mortgage. Paying additional money to free my payment sounds to me more like " extortion '' ( now we have a term government officials may be more accustomed to ). Furthermore, I made my payment due XXXX XXXX on XXXX XXXX and have been told that they received that payment but applied it for XXXX. I have NEVER missed a payment! I have NEVER been LATE with a payment. So, how could my payment meant for XXXX be missing? Somehow, with all the XXXX of setting my funds in privately held " escrow accounts '' without crediting my original account, a payment has gone missing on the part of Nationstar Mort. I have all the cancelled checks and should be " up to date '' as of the XXXX payment. My next payment is due XXXX XXXX, 2016. Please pursue this course, the complaint is NOT CLOSED! XXXX XXXX PS I prefer not to use the computer as much as it may be easier than reading my handwriting. I pride myself on not having " physician handwriting '' and would appreciate having a proper phone contact ( as much as you may prefer to not hear from me ) -not a machine bent on improbable circles of input. I will follow up with Senator XXXX office, as they had been the origin of this complaint.
09/29/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • LA
  • 70816
Web
My name is XXXX XXXX I live in XXXX XXXX XXXX. I 'm a flood victim in XXXX XXXX, the flood XXXX on XXXX XXXX 2016. On XXXX XXXX I contact my mortgage company Nation Star to inquire about a forebearance program for my mortgage payment. As I explained my situation to a Nation Star agent over the phone, the agent complied that the company does provide services to help disaster victims. As I recorded the entire conversation the agent suggest that he credit my payment that was paid in full on the XXXX of XXXX back into my account. The agent assured me that I would receive NO late fees or penalties. He explained while I recorded the conversation that he would enter a code that would prevent any type of penalties. I recieved the credited payment for XXXX on the XXXX. I received a threatening letter in XXXX stating my payment for XXXX being late and I could be subject for foreclosure procedure if the bill is n't brough up to date. I immediately paid XXXX and XXXX in the sum of XXXX on XXXX XXXX. Nation Star credited my mortgage for XXXX back into my account and explained this is a program they offer. On XXXX XXXX after I paid XXXX mortgages in full Nation Star placed me into the credit burea and insisted that I was XXXX to 59 days late. My score dropped tremendously. I spoke to supervisors on several occasions and ask them to pull their tapes to examined that this company act in a manner to credit XXXX paid mortgage, non of this was my fault. Nation Star recovery team only complied that their agent made a mistake. I want to file charges with this company. I never had a late mortgage payment or penalties, this company have severely hurt my credit and I seek your help to help recover my loss of promises and active credits of my mortgage and the huge drop in my credit. Thank you very much.
09/18/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 77040
Web
I became unemployed and started having trouble making mortgage payments I immediately applied for Homeowners Assistance XX/XX/2016. I was 1 1/2 half behind but was making partial payments. Nationstar applied my funds in suspense and made it appear I was 3 months behind and foreclosure process began even though I had a pending modification signing the Dodd Frank agreement. I was able to make partial payments to avoid further damage, but Nationstar rejected my payments and removed the online payment feature online to prevent me from making any payments. I called NationStar to get a reinstatement quote and was verbally given an amount of {$6700.00} to reinstate my loan. I gathered the funds and Nationstar gave me a account to wire only. I went to my bank to process the wire transfer and the bank manager could not verify the account number that was given to me and the name on the account that was given to me and the account did not belong to Nationstar Mortage. I refused to wire the funds to that account and called Nationstar and asked them to draft the funds from my personal bank account. The payment was processed XX/XX/2016 and my loan was reinstated and current. XX/XX/2016 mortgage was due and I made a partial payment of XXXX and learned Nationstar had created bogus fees and applied my partial payment toward these fees. I then received a statement on XX/XX/2016 stating I owed over 2 months worth of fees. I asked Nationstar what these fees were and was not given any answer. I also asked Nationstar to please apply my partial payment and apply towards my XX/XX/2016 mortgage and also to reverse fees. Nationstar has not complied. I believe I have been scammed due to unethical business practices and Nationstar is foreclosing again based upon ficticious fees and misapplication of funds.
07/19/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NV
  • 89511
Web Older American
I refinanced my loan with Greenlight Loans, a division of Nationstar Mortgage, and was funded with a new loan with NationStar on XXXX XXXX. The old loan account on Nationstar 's website was not flagged at all. Not flagged means the account can accept any kind of future payment or changes. On XXXX XXXX, I received an email from Nationstar that my Auto-pay for the old loan was being paid. I immediately emailed them that the old loan was fully paid and yet, on XXXX XXXX, the money was taken out of my bank account. I emailed them again and received a generic response, basically saying, sorry for the inconvenience, but we have your money for the next 30 days ... interest free. I finally called them and a customer representative told me in 18 days after the funding date ( XXXX XXXX ), that I 'll receive my refund check. That day has come and gone! The whole problem is that Nationstar is setup to capitalize on human errors. For example, if a consumer mistakenly writes a check with the old loan number or use an old loan stub ... that check is credit to the old account and wo n't get it back for 30 days. In the meantime, a consumer will not know their mistake until they received a delinquent notice on their new loan. Delinquent charges and possible payment processing fee kicks in after 9 days of the Due Date. All they need to do is to play dumb, drag their feet, and the longer it takes to resolve a mistake will result in collecting more fees or free use of customers ' money. NationStar 's website needs to have accurate information about the status of the old loan account. This old account should be flagged with notation that the loan is paid, closed and inactive, show any credit balance and a refund date ... none of this unpaid balance owing and your next payment is due on XXXX XXXX.
02/16/2017 Yes
  • Mortgage
  • Reverse mortgage
  • Loan servicing, payments, escrow account
  • NC
  • 28269
Web Older American
This is concerning fees charged by Champion Mortgage Reverse Mortgage Servicing Department. Champion sends monthly reverse mortgage statements showing detailed transactions. The monthly statement for the period, XXXX XXXX, XXXX, showed XXXX property inspection fees ( XXXX XXXX and XXXX XXXX ) of {$20.00} each. Upon review of previous monthly statement, I discovered {$20.00} property inspection fees were assessed each month from XXXX XXXX XXXX, XXXX. In sum, for six months, from XXXX XXXX XXXX, XXXX, Champion charged XXXX property inspection fees of {$20.00} each. Additional fees include a property appraisal fee of {$330.00} on XXXX XXXX, XXXX, and attorney fees/costs of {$290.00} on XXXX XXXX. XXXX. All of these charges were added to the loan balance each month. I called Champion Mortgage on XXXX XXXX, XXXX, to inquire about these charges and was told to submit a written request. A written request was mailed on XXXX XXXX, XXXX, with a follow-up request on XXXX XXXX, XXXX. Champion responded on XXXX XXXX, XXXX, stating, " A response will be provided no later than XXXX XXXX, XXXX. However, responses are generally provided in less than ten days from receipt of the correspondence. '' I have not received a response. For the record, this property has sold and settlement was XXXX XXXX, XXXX. Champion was notified and a copy of the listing agreement was mailed to them on XXXX XXXX, XXXX. A copy of the sales contract was mailed to Champion on XXXX XXXX, XXXX. This property is in a condo development with all brick exterior. I can assure you no one representing Champion entered the condo for the appraisal or the XXXX monthly inspections. It has been four months since I contacted Champion concerning fees assessed for property inspections, an appraisal, and attorney fees without response.
10/14/2015 Yes
  • Mortgage
  • VA mortgage
  • Loan modification,collection,foreclosure
  • NV
  • 89166
Web Servicemember
I was informed today ( after an excessive runaround ) that XXXX XXXX transferred my loan to NationStar. This was incredibly shocking to me since I was NEVER notified in ANY way. XXXX has had my up to date contact information because I have received tax info from the company in the past.Why I was not notified of my loan going to another company I can not understand. When I finally spoke with a NationStar representative I found out I was transferred to NationStar XX/XX/XXXX! They received payment for a couplemonths then it stopped. Apparently XXXX XXXX never gave them the correct contact info for me either ... so they were never able to get in touch with me to tell me about the transfer of my loan or how they were not receiving the payments I was sending. I was then informed I was {$8500.00} behind! And yet I had been sending {$1300.00} a month -every month- and NEVER missed a payment ( actual mortgage payment ~ {$9500.00} ). I understand XXXX may have forwarded XX/XX/XXXX-XX/XX/XXXX to NS. That still leaves XXXX months of payments unaccounted for! That is {$11000.00} XXXX XXXX has STOLEN from me! If NationStar is unable to waive the legal fees already associated with my now in foreclosure home ( DUE TO XXXX XXXX ) I believe XXXX XXXX should have to reimburse all fees. Not to mention the severe damage this has on my credit. I was also notified that since I am not active duty I do n't qualify for any security services military members are eligible for ... I AM XXXX, have been since XX/XX/XXXX and am currently XXXX. If I had not been attempting to look up some property tax info on a whim my house would have been foreclosed and I would have never been notified of anything until after it was complete! I had to do all of these phone calls via XXXX to attempt to talk to service reps.
02/07/2018 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • TX
  • 77345
Web
Around XX/XX/XXXX I applied for a Home Modification Loan through Nationstar aka Mr. Cooper and it would go until XXXX. I paid every month on time. It reduced my monthly payment considerably. Well before XXXX ended I called Nationstar to see what options I had after XXXX was over and they told me that they were going to submit me again for another modification loan. Well I waited and waited and called and called. I finally found out that the second loan modification was denied and I needed to pay {$28000.00} or go into foreclosure. I asked if there was anything they could do and one representative mentioned doing another loan modification. I told him they just submitted one and it was denied. He said well we can try again. I asked if he needed anything from me like check stubs or bank statements and he said no just like the previous time that I was denied. This came back at the beginning of XX/XX/XXXX as denied also and now the amount to reinstate and keep my house is {$33000.00}. I even asked if they could tack it on the loan. They said no and my monthly rate has gone up now from {$2100.00} to {$2200.00}. I have written to XXXX XXXX, CEO and he hasn't responded yet. This just doesn't sound legit to put someone in a home modification loan and then ask for the full balance when the modification is over. Not giving me any time to pay. I have been told that I can't pay payments unless its the full sum of what I owe from the entire year of XXXX. The Loan Modification was {$620.00} a month and I found out they were holding that in an account until during the loan they collected {$2100.00} and then they would apply that toward the loan so during the entire Mod I essentially only made 1 full payment and that is why I owe {$33000.00} for payments, late fees and attorney 's fees.
12/15/2017 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • FL
  • 34112
Web
I am a mortgage holder with XXXX XXXX, a mortgage servicer, They recently changed their image/name and now go by Mr. Cooper, I have been making payments as usual monthly payments on a monthly basis. A few months ago, my neighborhood was hit by hurricane Irma. I was contacted by Mr. Cooper advising that if I was affected by the hurricane that they had a forbearance program that would allow me to pay a minimum per month {$100.00} on my mortgage for 3 months and that they suggested that the balance of each month still owed would be added at to the end of the overall mortgage payment schedule, which I was ok with and continued to make the minimum payments that was agreed between the mortgage company and me. Since that time, I have been trying to reach them to discuss the agreed upon arrangement we have made. I have been trying to reach the company, XXXX XXXX multiple times on a few different numbers that was listed on the payment statement. Each time I tried a different number I always got the same recorded message to XXXX XXXX XXXX. They continue to send me these statements and telling me to call them. I continued trying to reach them and the call always going to the same voice message a XXXX XXXX XXXX. I feel like they are intentionally avoiding me and to not discuss thus forbearance arrangement we have made creating an impression that I am defaulting on my mortgage, of which I 'm not in default. I would like to get to the bottom of this matter and talk to the lending company on this dilemma. No one is calling me and I 'm continuing to get statements and notes are being left at my door indicating importance to contact them. While no one will return calls from my messages on the many times I would leave them, I am in the dark with the forbearance arrangement we agreed to.
04/14/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • WI
  • 53144
Web
We paid a monthly mortgage on line on XXXX/XXXX/16 but did not receive a confirmation number, so the next day XXXX/XXXX/16 we looked on line at the bank statement and did not see it as pending so we went on line to the mortgage company again a did the payment and this time got a confirmation number. The next day we looked on the online bank statement and saw two payments for the mortgage one paid and one pending. We then called the mortgage company telling of this error which made an overdraft in the checking account. They said to send them copies of the bank statement a the wire routing number for the bank and they would take care of it. Well the next day we did not see anything happening so we call Nation Star Mortgage again and they said they got the fax but could not read the bank statement page so instead of calling us they did nothing because they did not know which XXXX of the XXXX phone numbers to reach us at. So we refaxed the info again and after two more phone calls and 6 hours later they said they got all the info, but now it would take 10 to 14 business day to process the fund refund back into the checking account. We are being charged {$35.00} a day to the over draft. I understand it was our error for this but I do n't understand why it takes so long to as the mortgage company says to review the paper work and refund the money when it only takes 10 minutes to pull the money from our account to start with. Now they have our extra money and are making interest off it foe the 10 to 14 days but ca n't move any faster cause of this review process, which is only having A Person look over the paper work and then issue a credit refund calling it their policy. I believe their policy is only to make more money off of situation like this, and it need to be revised.
01/08/2016 Yes
  • Mortgage
  • VA mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 32210
Web Servicemember
I purchased my home at in XXXX XXXX. The Loan was through XXXX Bank who then sold the mortgage to a company called Nationstar Mortgage. This occured in XXXX and my XXXX property taxes were due to be paid out of escrow. Nationstar Mortgage never paid the property taxes and I was never given an escrow check or compensation for this failure. I only discovered this fact as I went through the process of refinancing. Nationstar Mortgage 's failure to pay property taxes when they were due, out of my escrow account caused hundreds of dollars in fees to accumulate on the account. Since I am ultimately responsible for my property taxes I paid the property taxes due from XXXX on XXXX XXXX, XXXX to include the accumulated fees and charges. To attempt to resolve this issue with Nationstar has been a nightmare. I have since received part of what is due to me out of escrow and am waiting to receive the final balance on my escrow account as my loan has been paid and closed due to my refinance. The part Nationstar will not assume responsibility for or offer payment for is the late fees and charges that built from their failure to pay XXXX taxes. My intended resolution for this conflict is for Nationstar, at a minimum, to pay the difference of {$490.00} in additional fees that were accumulated due to their error in not paying my taxes. I have attached a spreadsheet summarizing the cost analysis and included is a link to the city of XXXX property tax records to verify the information. I am thankful I caught this issue when I did because if it continued to go unnoticed it could have resulted in a tax lien on my property and potential for my own home to be sold out from under me. I had to pay out of pocket to resolve this issue initially and am now waiting to be compensated by Nationstar.
07/29/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • NC
  • 27520
Web
I am so frustrated and fed up with this company that defaulting on my mortgage would be a XXXX send so that I would n't have to deal with their lackluster customer service and lack of feedback or response to any of my valid complaints. I am delinquent and have tried to see if Nationstar would work with me on a possible loan remodification which I was unsuccessful at. I have made dozens of calls trying to get some assistance but nationstar does not have a customer service line where you can actually speak with a representative. I am disgusted and unfortunately out of options and the only thing I have left to do is file yet another complaint. I have filed NUMEROUS complaints on this company from using this agency, to the BBB, the DOJ and anyone else XXXX search tells me wlll help. All I want is customer service and assistance. I quit my part time job so I can get my XXXX out so I can catch up on my mortgage while I attempt to find new FT and PT employment. My goal is to have this mortgage caught up by next month but I want to know of my options which no one at Nationstar is willing to divulge because they have no customer service department and the person handling my account does not exist. I missed her call today and called back immediately only to get her voice mail. I left one of numerous messages for this XXXX XXXX but have been unable to reach despite my numerous attempts. Please investigate this company for its deceptive practices. I feel this business is a fraud, a cloak and a front to steal people 's homes from under them by not offering them customer service or assistance. I do n't know what else to do except to file yet another complaint. And I will continue to file complaints until Nationstar addresses my concerns regarding their deceptive business practices.
03/29/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • OR
  • 97128
Web
In XXXX of XX/XX/XXXX our mortgage was sold by XXXX to Nationstar Mortgage. There was no notification that this was taking place, so payments were made to XXXX until we recieved a notice from Nationstar dated XXXX/XXXX/XX/XX/XXXX and that notice stated that the amount due {$2000.00} and that amount was due XXXX/XXXX/XXXX. That amount consisted of XXXX payments of {$1000.00} and a late fee. These payments were made to XXXX on a timely manner but were not transferred timely. We also applied for a loan modification through Nationstar during XX/XX/XXXX which was eventually denied. In XXXX of XX/XX/XXXX they paid our property taxes, without our knowledge or consent, which we had also paid, resulting in a duplicate payment that we were notified about. Then the calls started to Nationstar to fix the Escrow account they opened to recoup the taxes they had paid in error. They would take the monthly payment, which was received on time, and would put that into a suspense account. When there was enough money left in that account after some of it going towards the taxes, they would make a payment for the mortgage. This would always result in our mortgage payment being late, they eventually had our account with a pastdue amount of 3 months.. They finally admitted that the escrow account had been opened in error. And they were to correct the error on our account to make it current and correct on our credit rating. They are currently showing late payments from XXXX of XX/XX/XXXX to XXXX of XX/XX/XXXX Part of this is the payments made to XXXX but not transferred to Nationstar and part of it because of the escrow account they opened in error. In summary, we have attempted to get Nationstar to repair our credit report, to be able to go and obtain a new mortgage at a lower interest rate.
10/28/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 79912
Web
After three years of dealing with Nationstar through an attorney and thousands of dollars of erroneous fees and attorney fees that have not been recovered, this account was recently modified. While waiting for the escrow analysis to be completed in XX/XX/XXXX, the XX/XX/XXXX payment was sent in for {$1300.00}. Once the escrow analysis was completed, the payment of {$1300.00} was calculated. This amount is incorrect because it was calculated before the credits were applied. The credits were due to us due to Nationstar 's improper application of insurance from XX/XX/XXXX-XX/XX/XXXX and the accumulation of erroneous fees. With a new loan term and appropriate credits applied, the payment calculates to {$1300.00}. We have brought this to Nationstar 's attention and have been put off with replies from representatives telling us " we do n't reamortize ''. The loan was NEVER properly amortized in XX/XX/XXXX. Please answer the questions we have written and called about since XX/XX/XXXX : 1. Where did the overage go from XX/XX/XXXX payment in the amount of {$1300.00}? We did not ask for this to go to the principal. 2. Where is our correct statement of escrow credits and correct new payment after modification and credits? 3. What is the additional {$8.00} added to monthly payment shown on the escrow statement? 4. Where is our refund of the {$9.00} fee that was charged for the XX/XX/XXXX payment? ( Our XX/XX/XXXX payment was sent in by check. The check was sent back to us on XX/XX/XXXX stamped received by Nationstar on XX/XX/XXXX. The note said borrower information unknown. We were assured by Nationstar representative that there would be no late fee applied due to this error. We paid online to avoid a longer wait by mail. The fee was not removed or refunded as of now. )
06/19/2017 Yes
  • Debt collection
  • Mortgage debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • CA
  • 91311
Web
Nation Star failed to correct the dispute I have on dispute against them for the amount they said I owed them back from XXXX 2016. ( please look my letter I did on regards ) Please look for reference CFPB Case # XXXX I spoke with at least 2 representatives from the Customer Relations Department back in 2016 .They promised me to assist me to resolve it and it wont be any late payment fee, instead I been receiving collection letters, Today after i seen Inspections fee ( never took place ) and a late fee on the monthly statement I contacted XXXX at his number XXXX, he said in order to remove those late fees I have to pay the month of XXXX XXXX. *I told him I will formally dispute this Ilegal Charge and all the late fees on regards I been paying from XXXX 2106 up to date, You company never contacted me to resolve it. *Further I requested him formally to provide me a original Copy of power of Attorney from XXXX XXXX to NationStar giving the right to service this deed of trust, He said he will provide me a copy of the deed of Trust, and he said is not any regulation to force them to provide me one.I advised him it wont be acceptable to me I have the deed of trust by the way anyone can have a deed of trust and trying to collect from them. Now in hand I have a Document an email dated XXXX XXXX 2016 from the same investor XXXX XXXX to me saying : " XXXX is the servicer ''. It looks contradictory what NationStar pretending in take a title/capacity perhaps does n't belong to them. I will like the CFPB regulator look into this matter because i believe something is not right. lets remember this Servicing company has fined per this federal agency : https : //www.consumerfinance.gov/about-us/newsroom/cfpb-takes-action-against-nationstar-mortgage-flawed-mortgage-loan-reporting/
12/31/2016 Yes
  • Mortgage
  • VA mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 92592
Web Servicemember
XX/XX/XXXX my husband and I came up short on a few mortgage payments, he is in XXXX and was XXXX which was between {$XXXX} and {$XXXX} a month. We decided to start a request for a loan modification through XXXX and were told to stop our payments all together from a XXXX representative and the loan mod would put those payments at the end of our loan when it was rewritten. So we stopped payments, we filed the paperwork for the loan modification XX/XX/XXXX, ever time the package was submitted XXXX would need another document or they would claim to be missing something we had already sent 3-4 times. Finally they had all of our information and documents and said they would have an answer soon. Within the week XXXX said they were no longer in control of our loan that we were now with Nation Star Bank. We had the same issues with Nation Star Bank, we would call and would be on hold for 45 mins or more with now answer or would be hung up on, they would need more information or not receive documents we had sent many times. Finally on XX/XX/XXXX we had an approved loan modification but the modification does not help our situation they are requesting us to pay double paymets for 12 months to get " caught up '' they requested us to accept the offer by XX/XX/XXXX. We sent the accepted offer in to them on XX/XX/XXXX we had to contact them to make sure it was received they made no attempt to contact us, on XX/XX/XXXX my husband called and they again claimed to be missing documents so close to the due date. Today we signed another acceptance and sent it to Nation Star via email and they were already closed when we tried to call to confirm it was received. Again so close to the due date, it really feels like Nation Star and XXXX are trying to make a 22 year XXXX family homeless.
04/14/2018 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Trouble during payment process
  • CT
  • 06708
Web
This is a HELOAN. My monthly payment was always XXXX. I was late paying my taxes which Mr. Cooper paid part to the City. I paid this back and continue paying my real estate taxes to my City. In XX/XX/XXXX I filed bankruptcy with a discharge in XX/XX/XXXX. During which time I never received statements from Mr Cooper, I made several calls asking why no statements, but got no justified answer. My outstanding balance owe in XX/XX/XXXX was {$1800.00} and in XX/XX/XXXX escalated to {$4700.00} even though payments made during that time exceeded {$9000.00} ( BLOCK OUT PERIOD ) The amount owe continue to increase. Now {$7000.00}. Mr cooper stop taking my regular payment in XX/XX/XXXX. I was told my account has been forced escrowed and was told by some staff this escrow will be removed since I am up to date and I have been making my Real estate tax payments. I FEEL THIS AMOUNT OWE IS INACCURATE AND MY PAYMENTS ARE NOT BEING APPLIED CORRECTLY. The HELOAN NOTE agreement has been violated. I have been charged late fees in excess of the agreement since XX/XX/XXXX ( fee should not exceed {$10.00} and at times was charged $ 20- {$45.00} ) until corrected in XX/XX/XXXX. I have been Charged 3rd party fees totalling {$490.00} and no one could explain why. My request to Mr. Cooper 1/ Please apply my HELOAN payments correctly so I can see what I actually owe dating back from XX/XX/XXXX. 2/ Please Discontinue the escrow and return my excess payments since I was never notify of escrow. 3/ Please provide me with statement on my account XX/XX/XXXX to XX/XX/XXXX to verify what went wrong. 4/ Please refund me all unauthorized 3rd party fees charged. 5/ Please refund all late fees charged in excess of the agreed amount on the HELOAN Note agreement. 6/ Please make my loan corrected.
09/26/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • FL
  • 33145
Web
To Whom it may concern, I 'm the owner of the property located at XXXX XXXX XXXX XXXX XXXX, FL XXXX. My attorney is working on the title and we have found that there 's a problem, specifically there is a wrongfully recorded deed by your Selene Finance LP. Due to this wrongfully recorded deed, I can re-finance my property until they correct this issue! I 'm refinancing this property to be able to fix it on time, due to structural violations with XXXX of XXXX. For this reason, this property needs to be fix right away, before XXXX of XXXX orders the demolition of this building!!! On an email from XXXX XXXX XXXX from XXXX ( Former Selene Finance LP ) and the company who actually did the recording, the solution at my problem will be for Selene Finance LP to recorded a deed from them back to us!! I have this email and I 'm attaching this email to this complaint. I have called several times to XXXX XXXX XXXX ( the Grantor on the deed ) to phone number listed on public records, XXXX but this phone number is always busy. I have also tried to send them a fax, but your fax number is always busy! I was able to sent them a fax ( Fax confirmation is attached ) and several email without response as of yet ... I also mail them all a certified letter via USPS ( receipt attached ) I also contacted XXXX XXXX XXXX XXXX, Senior Closer & Team Lead, and XXXX XXXX XXXX, XXXX Lead, both employees from `` XXXX '' this company was previously named : Selene Finance LP and they are showing as the one who requested this instrument to be recorded. SELENE FINANCE LP is named on the top portion of the wrong deed with their address as the " Return '' to company. Please take whatever necessary action to resolve this problem immediately, so I can continue with the fixing of this property!
03/24/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • RI
  • 028XX
Web
This is the second complaint, after the 1st complaint to cfpb CASE # XXXX, My mortgage company Nationstar, lost XX/XX/2015 payment that I sent. So being 2 months behind I tried to make a payment, they rejected saying that I was 4 months late. Yeah, I was 4 months late because they lost XX/XX/2015 's payment. Of course they put the burden on me to find out where it went, they gave me a " fax '' line to a " research department '' to send proof. I sent them a XX/XX/XXXX statement on the XX/XX/2015,. I learned on XX/XX/XXXX they sent out a letter stating that to of no fault of there 's they could n't find anything & closed the case. The letter sent stated that if I had any added proof to send it. I then drove to the bank had them send over a statement and the electronic copy of a check on XX/XX/XXXX. I called on XX/XX/XXXX and they told me they ca n't tell if the research dep. received it or not because they ca n't talk to them, no one can talk to that department I was told. Today is XX/XX/XXXX, & I sent all the info again via fax,, its funny how they want me to send it to a fax #,, I 'm so tired of being helpless,,, I 'm mean really, There trying to force me into foreclosure because of the modification & the complaint to cfpb, when I called to ask why wo n't they accept a payment, they said I have to make a payment resolution or nothing at all,,, meaning I have to pay all 4 payments or they put me into foreclosure. How is this fear? I ca n't come up with four payments,, this is totally not fear, and people are losing their homes when they can afford them. I 'm losing my house because they wo n't let me pay them,,, and why is this modification taking so long? These people are making up rules & breaking the law in many cases and no one is looking into this stuff,,
01/19/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CA
  • XXXXX
Web
Paid off loan to Nationstar Mortgage when we sold house. The loan was in my parents name XXXX and XXXX XXXX. We all lived at the property as it was a house plus inlaw house. My parents passed away and were removed from title on property when they XXXX passed. My wife and I were also on title from beginning of loan as we all had put money into the house when we bought it. Death certificates were all filed and we continued paying the mortgage and paid off the mortgage note when we sold house. The escrow was closed with proper death certificates through our title company. A couple of months later we received mortgage payment refunds XXXX separate checks close to {$7000.00}. The checks were in the name of my parents even though house closed and there names were off everything. We called title company nationstar expressed returned checks and death certificates ( have copies of everything and a signed signature of acceptance by mortgage star from USPS express mail of documents and returned checks. Nothing since we closed escrow in XXXX. Funny thing can not talk to a manager can not get back to escrow dept. We could not of closed escrow without all paper work and death certificates being in order. All we keep hearing is need paperwork ( death certificates sent in they do not have paper work. ) Called constantly say they will transfer and you just get hung up on. I am executor of my parents will on and the bank wont even take there checks because my father is on the check and he died over 10 years ago ( his death certificates were filed also ) Help. I have all paper work. I just want my overpayment from them ( which they calculated incorrectly and we had almost a 90 day close because we could n't get a payoff statement from them!!!! Which cost us even more money. )
04/02/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CO
  • 80401
Web
My husband died two years ago. I have XXXX boys in college. My husband left me with significant financial issues, including outstanding medical bills, debts I was unaware of, a mortgage at a very high interest rate, etc. I began to try and refinance the mortgage over a year ago, with no success, due to my credit report. I tried repairing the credit history and still was not able to refinance. Finally, the mortgage lender NATIONSTAR MORTGAGE , LLC, told me I could be eligible for the mortgage assistance program. They told me to skip one month 's payment in order to show my need. Then, they signed me up for the new loan and told me I had to pay 90 days at a higher rate ( I assumed this was to make up for the payment that was skipped ). At the end of the 90 days, they lowered my interest rate from 8.3 to 7.8 percent - but my monthly payments went from {$2800.00} to {$3200.00} per month, plus accrueing fees of over {$200.00} per month which I ca n't get anyone to explain to me. In addition, Nationstar reported that I was late with those 90 days of payments, when in fact they were not only paid, but they were higher than the original mortgage payments. This then scarred my credit report yet again. Several more attempts have been made to try and refinance so I can get the monthly payment down to something manageable - but my credit report continues to hinder me. Not only has NATIONSTAR made the monthly payments higher through their " MAP '' program, they have added considerably to the amount of the loan itself. Before I started the MAP program, I owed approximately {$260000.00} on the house. I now owe over $ 270K. How does this happen when I literally begged for months for someone to help me? I do not want this to happen to others. Please help me and help others.
10/24/2016 Yes
  • Mortgage
  • VA mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 94585
Web
Nationstar Mortgage continues to generate incorrect monthly statements on my mortgage account since XX/XX/XXXX. Nationstar mortgage refuses to correct this issue and advises me to disregard the incorrect mortgage statements. My monthly mortgage statements do not reflect information on Nationstar 's detailed transaction history, which makes it difficult to properly track my mortgage account history. I filed a prior complaint with the CFPB, complaint # XXXX, which states that Nationstar has been charging me more than a 4 % late charge fee. Nationstar completed an investigation and found no errors and to be within legal compliance. Nationstar refers me to their " internal system of records '' as evidence to support their claim of " no wrong doing ''. My monthly mortgage statements from XX/XX/XXXX-XX/XX/XXXX clearly show late charge fees over the 4 % allowed by law. On XX/XX/XXXX Nationstar waived a late fee of {$100.00} this appears on my XX/XX/XXXX mortgage statement as XXXX separate fees being waived of {$50.00}. This is clear evidence of Nationstar 's illegal billing practices, when it comes to compounding/pyramiding fees. Nationstar is billing XXXX late fees, disguised as XXXX total late fee. Additionally if my account has been current since XX/XX/XXXX, Nationstar removed {$100.00} from my account on XX/XX/XXXX and XX/XX/XXXX. Where did the funds come from to cover these fees, if my statements do not reflect an additional unapplied funds balance? How can Nationstar conduct a proper accurate investigation on my mortgage account, if they are providing false and incorrect mortgage statements? These statements clearly do not match Nationstar 's " Detailed Transaction History '' that they are using as evidence to dispute any errors disclosed to Nationstar!
10/27/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • MD
  • XXXXX
Web
I am a first time home buyer and purchased my home this XXXX 2015. My loan was sold to NationStar Mortgage and they have completely screwed up my escrow account. My taxes are set up to be paid on a semi-annual bases. As part of my settlement fees my first installment of taxes was paid in XXXX. The next installment was not supposed to be paid until XXXX. I log into my NationStar account and see that my monthly payment is now over {$250.00} more. Of course I am confused as to why. I check my escrow statement and am mortified to see that NationStar paid the annual tax amount and now they say I have over a {$3000.00} shortage. This is only the beginning of the damage! I call the XXXX and they said yes we did receive another payment in XXXX but it was only for the remainder of your taxes not the full amount and it was from somewhere called XXXX. I call NationaStar and they say they do n't know who XXXX is and that they need to call XXXX XXXX to see where the check for the full amount of my taxes is. XXXX XXXX says that they did not receive that check. So now NationStar is researching to find out where the check is! Oh and on top of the XXXX is a subsidiary of NationStar and the customer service rep did not even know that! The horrible part is I have no idea where the money came from that was sent from XXXX because it did not come out of my escrow account! Now NationStar has advised me that it can take up to 10-15 business days to resolve this so I have to pay the higher mortgage amount for XXXX. I am a single income household and only have been a home owner for 4 months and I ca n't believe I am going through this. I would have had my tax money in my escrow account for the XXXX payment! Please help me resolve this matter quickly before my finances are screwed!
06/10/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • NY
  • 11208
Web
Hello my name is XXXX XXXX XXXX I am writing on behalf of my husband because he XXXX, Because of his situation he can not maintain his home and we are currently trying do a short sale with NationStar that is servicing the loan, NationStar has deny my short sale, they claimed that my agents was n't responding in which it is a false statement my agent have made every effect to sell my home. NationStar claims that the only way I can be able to get approved for a short sale if I participate in an online auction. They auction my property on XXXX XXXX, 2015 in which they claim that someone bided in the mid $ 300K this buyer never responded it was a waste of my time because XXXX does not know if the buyer are qualified to bid. ( I was already in contract with another buyer in which I lost because they lost the bid ). XXXX sent my agent an email saying that they will auction my property again on XXXX XXXX, 2015 and on XXXX XXXX, 2015 I email my agent a letter to send to NationStar that I deny that my property be auctioned on XXXX. In which NationStar never responded to the letter and the property was auction anyway and the short sale was denied. I resubmitted for a new short sale and they are giving me such hard time my agent submitted a offer higher than XXXX XXXX, 2015 auction. And again NationStar has not respond. I just want to get this over with, it been five month. We should n't be force to auction our property, if we already have a qualified buyer and are in contract. My agent submitted an offer on behalf of the buyer, but NationStar never counteroffer and email my agent that I will have to participate in online auction for my short sale to be approved. I think it unfair to have drag this for another couple of month. I hope you can help me in this matter.
02/07/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • GA
  • 30004
Web Older American, Servicemember
On XX/XX/2009 I got behind on my payments at which time I contacted my mortgage company, which was XXXX. I requested a modification. I filled out the necessary paperwork and did receive the modification. However, I feel that the modification was not a way to help me but for my mortgage company to get more money in the long run from my misfortune. I feel this action is reflective of predatory lending and that I, being a senior citizen, have been taken advantage of. Due to time constraints, facing foreclosure, the mortgage company extended my loan to a 40 year long and attached a {$44000.00}. lien. Now, years 1-5 at a payment of {$1500.00} I paid {$95000.00}. Year 6 I paid {$21000.00}, year 7 I paid {$23000.00}, year 8 to date I paid {$17000.00}. This is a total of {$150000.00} give or take a few small adjustments. Now having said that I am not even close in time to where I started at when I recd this modification. I still owe 32 years and 4 months at {$2200.00} per month. I am now XXXX years old. At time of maturity I will be XXXX years old and I will have paid back {>= $1,000,000}. All for a {$350000.00}. loan and for a house that is now worth approximately {$280000.00}. I would say I am stuck. The principal balance still remains at {$320000.00} after paying for 8 years and 8 months the sum of {$150000.00}. I have contacted Nationstar and ask for a breakdown of the {$44000.00}. and have not recd that breakdown. At this point I would love to get out from under this nightmare but as you can see I am pretty much stuck. I am requesting an adjustment of the {$44000.00}. Nationstar has already more than tripled their profit and I am drowning. Please help me with this issue and I am not getting younger and this is affecting my health. Thank you for your help.
07/23/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • TN
  • 38125
Web Older American
My mortgage complaint is with Nationstar Mortgage. In XXXX of 2010 I filed bankruptcy but filed an affirmation signed to avoid bankruptcy on the property. During this time I was able to get a Modification Loan with Nationstar. Bankruptcy has been discharged, but every time I call for assistance I am directed to the Bankruptcy dept. before I can speak to anyone. As I was trying to refinance to the Harp Program, I am told that Nationstar has not reported me in 5 years as making any mortgage payments I in turn stated how is that. I have contacted XXXX, XXXX, XXXX XXXX in regards to this matter. I received a reply from the credit report to contact the Mortgage Co. I did and they told me because I did not file an affirmation and I did, therefore I sent a copy of the affirmation report. My next reply was that Nationstar Mortgage sent me a letter stated they will forward a letter to all XXXX Credit Bureaus to show that I have made payments have not missed a payment in the 5 years and this should bring my Credit Score up. Unfortunately, my Credit Scores have not gone up they are in a Poor Status and I have tried to do my part in this matter and nothing has changed and I need assistance. I know I had some hard times, but I am doing better and fair is fair. I would like for my payments made to be reported to the Credit Bureau. I am tired of being in the poor statues on my Credit Scores. I* would like for the Mortgage Company to please correct the reports that I have made payments and I have not missed on my mortgage.I am not sure now who is at fault the Mortgage Co. or the Credit Bureaus. I am XXXX years old and I do not want to leave this world knowing that my word of truth did n't matter. I want to see XXXX on my scores!!! Thank You for reading my Complaint.
07/18/2018 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • CA
  • XXXXX
Web
Nationstar appears to not be answering when letters were sent to them. A Notice of Error was sent with Certified Receipt and no response came back. The last 3 months, " New Evidence '' was provided by a Federal Agency that shows that a wrong claim is being represented. This pertains to XXXX having already said they were only lender/beneficiary and had accelerated this note in XX/XX/XXXX. The SEC states that the named Trust is Terminated. It was taken back to XXXX XXXX XXXX to which they said that the " Assignment in XX/XX/XXXX '' is a MISTAKE. And that Trust could not have been assigned to XXXX 's note. XXXX also had caused a NOD in XX/XX/XXXX ' Solely naming XXXX. There was no such Trust as being named that Nationstar says they work on behalf. I think that " XXXX '' had transferred to Nationstar a Note that was time barred as of XX/XX/XXXX, Exceeding the CA COMM CODE 3118. No ENFORCEMENT RIGHTS REMAIN. However, Nationstar will not answer this topic. And the Attorney firm XXXX XXXX XXXX was also provided " Certified Mail '' and a Demand to Release this Lien as per CA Civil Code 2941. et seq. XXXX XXXX XXXX agreed all 3 of my properties were in fact time barred and past the Statutes. XXXX XXXX is not answering either and stated that Nationstar will answer. Neither one is answering me on this very important topic. This can lead to stealing property from another and which I think that is what they are trying to do. They will not look at the facts. I am asking to Please answer the requirements of which were sent in the mail. Proof of receipt and yet they continue to state they will be answering. I am waiting for the confirmation of the Release of the Lien. This has been twice time barred. Over 12 years and stale debt being claimed. Thank you.
12/01/2017 Yes
  • Mortgage
  • Reverse mortgage
  • Trouble during payment process
  • FL
  • 32309
Web
On XXXX/XXXX/XXXX, my home sustained water damage. I reported this to the mortgage company, Nationstar Mortgage LLC d/b/a XXXX XXXX NMLS # XXXX, and my homeowners insurance company. I opened a claim with the insurance company. I hired a licensed contractor who repaired the work and I paid the contractor in full out of my pocket. The insurance company and mortgage company were notified the work was completed and were provided documentation verifying the completion of the work and that the contractor was paid in full. The insurance company verified the work had been completed to their ( and my ) satisfaction and that the contractor had been paid. On XXXX XXXX, XXXX, the insurance company issued check for the cost of repair less my deductible and made the check payable to me and the mortgage company. I endorsed the check and sent it to the mortgage company for endorsement. They have unlawfully and without my authorization withheld my reimbursement of funds. They have lied, they have withheld information, they have made unlawful and unreasonable demands of me and my contractor under the guise of what is required to obtain my funds. When I have attempted to comply, they have denied receipt of documents that they received, and they have continuously added additional requirements before they state they are willing to send my funds. I have requested email verification of their procedures and demands. They refuse. I have requested to speak to a supervisor. They have refused. I am retired and depend on my funds for my life expenses. I have been without these funds for two ( 2 ) months without end in sight. They have effectively stolen my money. I am current on any and all financial obligations to them and they have withheld almost {$30000.00} from my savings.
09/30/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • XXXXX
Web Servicemember
Nationstar XXXX XXXX Department XXXX XXXX XXXX XXXX TX XXXX XXXX : Nationstar Mortgage XXXX I request that the current foreclosure action be cancelled and the correct principal balance be corrected immediately. I strongly dispute the increase of the principal mortgage balance that was made on XXXX/XXXX/XXXX, when the principal balance was increased from {$710000.00} to {$920000.00} and eventually increased to {$990000.00}. The original principal balance and the original loan amount is {$670000.00}. The current principal balance is {$320000.00} more than the original loan amount. This is inaccurate and needs to be corrected. The current principal balance should reflect approximately {$670000.00}. We strongly believe that the Chapter XXXX protections that were in place during this period, protected, insulated and stayed any increase in the principal balance and .. I request that this increase be reversed immediately and reflected in the modification documentations. Please complete a forensic audit on my mortgage account as soon as possible so the correct principal balance is calculated so I can submit the modification proposal, with the correct principal balance, to my financial team ; my XXXX XXXX attorney ; the XXXX XXXX bankruptcy trustee and court. The current principal balance is not accurate and I believe this is because of miscalculations, and errors, by the multiple servicers who have handled my loan to date. I pray that you will make this adjustment immediately. To reflect the correct current principal balance of {$670000.00}. I request that the current foreclosure action, be cancelled and the correct principal balance be corrected immediately. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX Nationstar Mortgage Number -- XXXX
01/06/2017 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 90720
Web
The servicer will not allow me to short sale my home because the recent winning bid cancelled do to poor due diligence and realized they had offered too high. This is no fault of my own. This was the first auction that had the more realistic minimum bid at {$610000.00} and sold for {$750000.00} but the buyer saw the condition of the home ( after winning the bid ) and immediately cancelled due to the condition of the home. The previous auctions were for {$860000.00} as opening bids and received no bids. The servicer asked me to submit any offers and I did send the accepted offer ( there were many offers between $ XXXX- {$64000.00} at previous times. The accepted offer was at {$610000.00} and that buyer can still buy it but the servicer wo n't allow the sale unless by auction. I just want to sell it to avoid foreclosure and we have an accepted offer outside of the bidders from the recent auctions but none will pay higher than {$640000.00} due to the condition of the home. Normally sellers can accept and offer and present it to the banks for a short sale approval but to date there have been many mistakes by buyers and the bank ( none from the seller ) that have prevented the short sale to close. If the auction is done again or use the existing offer then a short sale can be accomplished and foreclosure can be prevented. I only want to do what is best for everyone but it has to be done correctly. Please contact my servicer and have them allow the short sale. Thank you auctions had been done in the recent past to obtain potential offers but the asking prices have been way beyond what the property is worth so there have been no offers at what the servicer has asked as the opening bids. The most recent auction started with realistic minimum bid
09/24/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • NY
  • 117XX
Web
I applied for a loan modification with Nationstar Mortgage Loan number XXXX. On XXXX XXXX we were approved for a 3 month trial modification, however the payments were only XXXX per month lower than the prior payments, but, I was informed that there was an escrow shortage and an additional payment of {$61.00} as a result my monthly payment was going to be {$6.00} less per month and would be extended by 1 year. XXXX XXXX my dedicated loan specialist told me I could request an appeal by mailing a letter and updated proof of income to Nation Star Customer Relations. It could take up to 30 days to receive an answer. I sent a letter with updated proof of income that was received by Nationstar on XXXX XXXX. Today XXXX/XXXX/2015 I called Nationstar and was told a letter was mailed yesterday. The customer service rep e-mailed me a copy of the letter that informed me that they made no errors and If there has been a change in circumstance due to reduced income, Nationstar may evaluate the account for assistance with an updated complete application ; however, another approval is not guaranteed. Should you wish to reapply for payment assistance using updated financial documents, you may provide the enclosed. Borrower Response Package within 15 days from the date of this letter using the information listed below. They are basically telling me the same thing I was told 2 months ago and are asking for the same documentation I sent to them back in XXXX. The letter also says I am 6 months behind on my payments which is not correct because I made XXXX payments of a 6 month repayment plan that were not properly applied to my mortgage balance which is causing more damage to my credit rating and I believe my mortgage principle is not being reduced by the correct amount.
08/05/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • NY
  • 11233
Web
I had a XXXX mortgage with Nationstar and I tried to get that loan modified, but was turned down because they said that I was current on my mortgage. I explained that I was running into terrible because I could not seem to rent this house out. I had been covering that loan along with the XXXX mortgage on that house with my savings, which was depleting. So I called to do a Deed-n-Lieu in XXXX 2015 and the representative that I was working with never contacted me. I would leave voice messages and he would never call me back. I would take days off from work to reach him, every now and then I would get lucky and he would pick up and immediately, he would say that he emailed me. I would hang up and check my email and it would be no email from him. Apparently, they gave the case to another representative who seemed to work diligently on the case. When I spoke with her towards the end of XXXX she received an email saying that, I had ran out of time and that the house had a sale date of XXXX XXXX. 2015. I asked, how could that be, if we were working on a deed n lieu. I asked, does it normally take this long to do a deed n lieu? She responded by saying, i 'm sorry. I have to close the case. Now the second lien holder has been calling me, asking me what 's going on with the loan. I keep telling them, that the house foreclosed. Also, I received a violation from the city of XXXX, va regarding the cutting of grass. I feel my case was n't handled property with the first representative and he sat on the case and then when they gave the case to someone else to handle it, it foreclosed and now i 'm stuck. Apparently, they did not sale the house after all, I think it 's in their REO department and Nationstar never contacted the XXXX lien holder which is XXXX.
09/18/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • MA
  • 017XX
Web
I have a low income condo in XXXX, Massachusetts. My mortgage loan has been sold XXXX times and is now with a disgraceful company called Nationstar. I sent in my monthly payment in XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, thinking my mortgage was fine. In XXXX they sent me back all XXXX payments, which had not been cashed telling me my mortgage was in foreclosure because I missed a payment in XX/XX/XXXX. Then a few days later I got a very poorly written letter from a lawyer in XXXX telling me I was in foreclosure. I do not understand how Nationstar is allowed to be un-regulated by the State. There are XXXX of people beingforeclosed on an the Atttorney General office of Massachusetts told me there 's nothing they can do. If you go to the website called consumers affairs and put Nationstar into the search bar you will read XXXX of reviews by consumers about being illegally foreclosed upon with no aid from any state or federal agency. I guess this is what banks being un-regulated has created. Nationstar says it is a Mortgage company, it is not it is a debt collector, they just collect monthly payments, the Attorney General 's office told me, " oh, we know all about Nationstar, they do n't want monthly payments they want the loan paid off, because when the loan is paid off is when Nationstar gets paid in full. " So I am bewildered why our Attorney General is allowing this to occur to Massachusetts residents. There are several class action lawsuits taking place across the country suing Nationstar, XXXX of which in XXXX, Washington that I am a class representative for. A couple in Michigan sued NS and won a XXXX XXXX dollar settlement with NS for fraudently forclosing on them. If anyone can offer me any assistance it would be greatly appreciated,
06/24/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • SC
  • XXXXX
Web
When this company initiated foreclosure proceedings their attorney XXXX XXXX XXXX XXXX brought to light and even requested that the deed be corrected because what they described as a scriber 's error on the registers office personnel. After reviewing and looking back through ever deed on the property back to its creation in XX/XX/XXXX I did notice the descrepency in the deed itself. But they should not be allowed to change said deed and the loan and deed should be invalidated and the company wiped this mortgage out as a business loss on their end and title said property back to me or refund every dime that has been paid to them since the loan was originated if not just for since it has been in the possession of Nationstar Mortgage LLC. The reason being that the error they are trying to have the court change is not on the part of the registers office as they imply, but instead on the closing attorneys fault ( from the original closing attorney on the loan ) to the attorneys that Nationstar also had do the closings during the modification and subsequent attempts at foreclosure. All of these parties except for myself being the home owner had pre-existing knowledge of this error in the deed and did nothing about it until the company " Nationstar Mortgage LLC '' decided to foreclose on the property. Documentation can be submitted with this complaint that shows that the original closing attorneys listed said description in every document relating to this mortgage " the mortgage, the deed, and even the title insurance '' and Nationstar when taking possession of the loan more or less the modifications it put the loan in also listed all of the inaccurate information without legally verifying the correct information was pertained in all of the documents.
04/17/2017 Yes
  • Mortgage
  • Reverse mortgage
  • Loan modification,collection,foreclosure
  • NY
  • 11375
Web
My father had a reverse mortgage wit h Champion. He pa ssed away in XXXX XXXX . As his executrix of the estate, I have been working with Champion Mortgage to settle the outstanding debt and have informed them of my intent to submit the deed in lieu of foreclosure. I submitted the deed in lieu form on XXXX XXXX XXXX . While the deed in lieu of foreclosure option is being pursued, Champion contacted an attorney and started the filing of a foreclosure claim. The attorney, XXXX XXXX in XXXX , NY served me with the foreclosure action and left the document without an envelope with the doorman of my apartment building. The attorney followed up with a 2 p age letter of the suit sent to me in an envelope, then the letter with the attachments was separately mailed in an envelope marked personal and confidential, and finally a copy was sent in an envelope to my father 's address, which was forwarded to me.Therefore, the attorney intended all along to submit the documents via an envelope. So leaving a foreclosure suit in this manner with a doorman was done blatantly to embarrass. This action was quite unnecessary. I am extremely displeased that something so personal was left without an envelope with a doorman of an apartment building. My husband is on our co-op board and this personal information could have inadvertently been viewed by other members of the board. While I am listed as a defendant in the foreclosure suit as an heir, I am not personally liable for the debt. It is very distressing knowing that I am being fully cooperative with Champion and have stated my intent to provide the deed. Even though the complaint is not really against Champion, I thought this matter was something that should be raised to the CFPB 's attention.
04/22/2015 Yes
  • Mortgage
  • Other mortgage
  • Settlement process and costs
  • MA
  • 015XX
Web
As part of a refinance transaction, my existing XXXX mortgage with Nationstar Mortgage was paid off on XXXX XXXX, 2015. As of XXXX XXXX, 2015, the discharge of mortgage had not yet been recorded at the XXXX District Registry of Deeds. I contacted Nationstar to inquire about getting the discharge recorded, as I was scheduled to close on a new home equity line of credit mortgage and was unable to do so until the discharge of the paid off mortgage had been recorded and I informed them of this fact. They responded to my inquiry by sending me a copy of the discharge of mortgage together with a letter that was purportedly mailed to the XXXX District Registry of Deeds on XXXX XXXX, 2015. After checking the Registry Records for XXXX weeks with no evidence of the discharge being recorded, I again contacted Nationstar Mortgage to let them know that the discharge was still not recorded and I asked them to send me a new original discharge of mortgage so that I could record it myself at the Registry of Deeds. They informed me that they would not provide me with an original discharge of mortgage as this was not their policy, despite the fact that it was my money that paid the loan off, I was not allowed to be given the document releasing it directly. I asked them to send a new discharge out the the Registry of Deeds and they assured me that they would do so. This pattern continued throughout XXXX and into XXXX. I also contacted Attorney XXXX XXXX, ( the attorney that paid off the mortgage ) and her office has also been in contact with Nationstar Mortgage with no result. They refuse to send out a new discharge of mortgage and now I am unable to close on the new loan, which is causing me a grave financial hardship. I do n't know what else to do. Please help!!
06/15/2017 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • CA
  • 93534
Web
On XXXX / XXXX / XXXX we received an escrow statement from our mortgage company. It stated that we were short in our account due to an increase in taxes and that we would need to come up with {$4000.00} to cover the increase. We immediately called our mortgage company they said that they could spread the payment out for 60 months to cover the cost. However, this would still in increase our mortage payment. And we could end up facing another financial hardship if taxes increased in the future. We were also offered the option of refinancing into a conventional loan with 20 % down. Since we do not have 20 % for dnpymnt. They looked into our equity, and found that we do not have any equity in our home. And becuase the seller increased our purchse price by {$25000.00} it depleted any anticipated equity. They looked at possibly removing our PMI, but they found that the terms of the loan had a non-removable PMI that had been planted into the loan 2 years prior to our opening our mortgage. These were loan terms that we had not negotiated or agreed to. We purchased a new XXXX home in XXXX , so obviously we could not have negotiated a mortgage that existed in XXXX . At the time of our purchase the seller, nor the mortgage disclosed to us that we were getting what seems to be " assuming a mortgage. '' It was our understanding that we were getting a new loan with a 30-yr fixed rate. Initially this note was affordable for us, but at this point it is more than we can afford. We even tried talking to our local tax assessor office. We took the homeowner tax exemption, unfortunately, because the taxes are so high, the tax break has minimal reduction in our mortgage payment. Homes our not selling in our area, and yet our taxes are rediculously high.
08/01/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • GA
  • 30114
Web
I became suddenly ill in 2013 and had to go on long term XXXX. My salary was cut in half but I managed to pay my mortgage on time every month until the long term XXXX just stopped paying me. I had to appeal the XXXX while also waiting for an answer from Social Security. At this point I became two months behind. I was honest enough to call Nationstar right away and tell them what was happening to me. I was eventually turned over to a FORECLOSURE PREVENTION SPECIALIST. How ironic is that title. I won my long term XXXX appeal and have also been approved for social security so I have been able to make XXXX payments, but I am still XXXX behind. I filled out a application to modify my loan on the basis of medical hardship. It was denied pretty quickly. Explanation was I did not qualify ... ..that 's all the " specialist '' could tell me. She did say I could fold in the XXXX late payments to my already {$940.00} a month payment and add extra to it. So I qualify to make extra payments on half of my salary but I do n't qualify to lower my payment. These are crooked people, they do not take your hardship and decrease in salary into account. The problem for me is I am under water, I can not sell my home for what I owe on it, and the payment is too high for my decrease in salary. I need help. But when it comes down to being XXXX, I do not qualify. I have owned my home for nine yrs. They are unwilling to budge because frankly they are making a killing off my payments. I want to add that I asked my " specialist '' if they would consider waiving the penalties and interest and remove the credit ding that this has caused, and that was a also a big NOPE. If I had deliberately caused these things to happen, I would understand. I think this is discrimination.
07/07/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • WA
  • 98037
Web
Nationstar Morgtage needs to be reviewed, monitored and stopped in reference to : 1. Harassing inappropriate communication with mortgage holders. 2. Inappropriate statements being sent to foreclosed mortgage holders. 3. Unwillingness to work with HUD housing counselor - lack of knowledge on how HARP works, how foreclosure works and over all mortgage process for up to date assistance to mortgage holders. Nationstar bought my mortgage in XXXX XXXX and final foreclosure occurred on my property in XXXX XXXX. I was forced into bankruptcy XX/XX/XXXX and the bankruptcy was finalized in XX/XX/XXXX, which canceled my complete mortgage debt bought by Nationstar. Even though my property was foreclosed on in XXXX XXXX and my bankruptcy canceled my mortgage debt ... .Nationstar continues to contact me by phone and letters. There is NO reason for this contact and months after the finalized foreclosure if my property this contact is HARASSMENT! Nationstar is also sending inappropriate, misleading financial statements expecting payment for fees and charges Nationstar has accrued due to the foreclosure of my property. Even though Nationstar calls the statement " Informational '' these fees and charges are NOT MY RESPONSIBILITY - so what right does mortgage companies have for sending out misleading and false statements? " INFORMATIONAL STATEMENTS '' are wrong and must be stopped ... .how much money has mortgage companies gained from knowledgeable highly targeted seniors???? In discussion with housing counselor in WA state I was told to send Nationstar a certified USPS letter telling Nationstar to stop all communication immediately. Nationstar has ignored my letter and has stepped up contact by sending more letter even documents for escrow ... .why????
10/19/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 92024
Web
I have a loan that is currently being serviced by Mr. Cooper, formerly Nation Start Mortgage. I took out the loan in XXXX 2006 as a Purchase Money loan for 100 % financing. The 80 % first mortgage is with Mr. Cooper and the 20 second is with XXXX XXXX. I have not refinanced or done anything with the loan since except making all my payments on time without ever being late. The type of loan I have with Mr. Cooper is a 5-year ARM Interest Only loan. The Note to the mortgage states that the interest rate is fixed for five years, then adjust every six months thereafter based on the index described in the Note until year 10. The Note also states that I will pay interest only for ten years regardless of the adjustments to the interest rate. However, the Note states that, after the Interest-Only Period, defined 120 payments ( 10 years ), the Note Holder will : " will pay principal and interest by making payments every month thereafter for the next 240 payments in the an amount sufficient to fully amortize the outstanding principal balance of the Note at the end of the Interest-Only Period over the remaining term of the Note in equal monthly payments. '' Unfortunately, Mr. Cooper refuses to adhere to the terms of the contract and continue to force rate adjustment to me. Their only argument is that I am in an adjustable rate loan and therefore the rate is going to adjust and that if there allow me to make " equal monthly payments '' as stated in the contract then I would have a fixed loan. They insist that what is written in the contract does not matter because I do not have a fixed rate loan. Please help me! I am going up against the full legal apparatus of Mr. Cooper who refuse to read and adhere to the terms of the contract that I signed.
01/05/2017 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 956XX
Web
Dear CFPB : I am writing because my home mortgage loan is a heavily-securitized loan owned by XXXX Bank, which has been refusing to modify my loan since XXXX, thereby causing me to struggle greatly financially to make the monthly payments as well as have a greatly underwater home loan due to the mortgage banking crisis. My home is currently in pre-foreclosure with what appears to be a XXXX XXXX, XXXX sale date. I am concerned that the recently announced settlement between XXXX Bank and the XXXX may allow XXXX Bank to give monies earmarked for consumers to private equity firms instead, such as XXXX. I am writing to ask that the CFPB and Department of Justice make certain XXXX Bank must provide loan modifications and principal reductions to the mortgages they own in the U.S. The media is currently falsely reporting that XXXX Bank no longer owns any U.S. mortgages, which is not true. My home is currently owned by XXXX Bank, while serviced by Nationstar, and is in pre-foreclosure, as well is still greatly underwater. I am working to submit yet another loan modification request this month, but if XXXX Bank is not made to provide actual consumer relief in this mortgage settlement that was just announced, then XXXX Bank will just turn down my request again. I have greatly suffered financially and have been much abused by XXXX Bank 's criminal mortgage banking processes and should be given a loan modification and principal reduction immediately as this settlement is finalized this month of XXXX XXXX. Please work on my and others ' behalf whose mortgages are still owned by XXXX Bank to compel them in the settlement to provide relief directly to consumers and not to private equity firms, such as XXXX. Thank you for your help! XXXX XXXX XXXX, XXXX
10/31/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 32162
Web
On XXXX XXXX my home that has a mortage with Mr. Cooper Mortgage company was damaged during Hurricaine Irma. My home is located in an area that has been designated as a major diaster area. My loss to my home is not covered by insurance and Fema denied help as I do have insurance, even though the damage was not covered by insurance. On XXXX XXXX, XXXX I call my Mortgage Company ( Mr. Cooper ) and asked if they offered any type of foreberance for victims of a national diaster. I spoke to XXXX XXXX, and she advised me that they did offer a plan where she could suspend my mortgage payment for 3 months, and that it would not reflect on my credit and that the payments would be added on to the end of the loan, without any penalty or added interest. Today I received in the mail a letter stating that this is not true, that the option to add the payments to the end of loan was not an option. I based my decision to temporarily stop paying my mortgage for 3 months on what I was told by XXXX XXXX. What help is a forebearance if the money is due at the end of the 3 months. I feel XXXX XXXX an employee of Mr. Cooper gave me fraudulent information that has caused me to now come up with the missed payments or could face foreclosure. I called Mr. Cooper today and spoke to another young lady who had no definite answer to what will happen in 3 months, she said they could forgive, add it to the end or ask for payment in full. I then spoke to a supervisor who told me that my only option was to pay the missed payments at the end of 3 months. I believe I was fraudulently misled and now I can possibly lose my home to foreclosure if I ca n't come up with the missed payments, that I was told would be added to the end of the loan. This is not truth in lending.
02/02/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • GA
  • 30017
Web
After being denied Modification, I decided to do some investigation on my own. XXXX XXXX states that they are not the owner as being claimed by Mr. Cooper/ Nationstar Mortgage. MY Forensic Document Examiner found several discrepancies and states in his preliminary report : " I have investigated the Trust as registered with the Security Exchange Commission ( SEC ) for the property 's loan number XXXX and zip code XXXX and found no match for either of those queries within the Trust. Recognizing that " XXXX '' stands for XXXX XXXX XXXX XXXX XXXX and the " XXXX '' stands for XXXX XXXX XXXX, I ran queries in all filings under XXXX for 2005 and discovered numerous zip code matches but no loan number matches. Further, I researched the MERS data base under both of the borrower 's names and SSN for MIN number XXXX and received a " No Match ' reply for the investor. Therefore, there is no evidence that this loan was secured under the alleged Trust or who the true beneficiary really is. '' After several written communication with XXXX XXXX, it is and has been unclear as to : i ) who is the current holder in due course and owner of the original mortgage note ; ii ) who is the current Trustee and how they became Trustee ; iii ) who is the current Beneficiary and how they became Beneficiary ; iv ) how the alleged loan was funded and by whom ; v ) whether money was laundered by the purported funders to fund terrorists activities ; vi ) where the funds to finance the alleged loan were obtained from ; vi ) who the funds to finance the alleged loan were obtained from. I am requesting that Mr. Cooper resolve this uncertainty and dispute by providing me with the following information with evidence that they have authority to foreclose on my property.
03/28/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • NE
  • 68137
Web
Nationstar Mortgage company is the company that serviced our Mortgage since XXXX with an original loan amount of XXXX. This company used gross manipulation tactics, to get us to refinance and now are falling back on what was promised with regards to removal of the PMI from our loan. Calling, sending mailers and emailing again and again until we finally agreed to refinance in XXXX XXXX and at that time we were advised that we would receive a lower interest rate and could change the terms to payoff in 15 years so it was highly beneficial to complete the refinance. When going through the process we also discussed PMI and were advised that once the PMI dropped below 80 % of the original loan amount of XXXX we would no longer be responsible to pay that amount any longer and it would be removed from our payment amount. So we reached out to Nationstar as we are currently at XXXX and the 80 % valuation would be XXXX and we wanted to ensure that it would just auto remove. When contacting their Customer Service and PMI support we now are being advised that the amount is based on the Refinanced amount and that the new percent is 75 % of the loan amount at time of refinance for the PMI to be removed, which was in no way communicated to us. We would have not refinanced at all if there were any changes to the PMI as we were working hard to pay the balance down so that amount could come back to us and not continue to be removed. The representative said that this is because of XXXX and that the amounts are different now. This is wrong and we need help in getting resolution to this matter and ensuring that Nationstar can not continue to take advantage of customers this way. This is a lie and gross manipulation tactics and we need your help to resolve.
02/18/2016 Yes
  • Debt collection
  • Mortgage
  • Taking/threatening an illegal action
  • Seized/Attempted to seize property
  • NC
  • 28405
Web Servicemember
On XXXX XXXX, 2016 I appeared at an alleged creditor foreclosure hearing case number XXXX SP XXXX at the XXXX XXXX XXXX courthouse in front of an alleged assistant clerk named XXXX XXXX XXXX acting as a judge and whom is not an attorney nor a judge and was acting in and for a debt collector in violation of the FDCPA. I am a consumer under 1692a ( 3 ) and the creditor under 1692a ( 4 ) .The alleged assistant clerk knew or should have known what she was doing was illegal when she acted outside of her jurisdiction regarding a consumer transaction which was timely rescinded under federal law. The alleged assistant state court clerk allowed a debt collector 1692a ( 6 ) who was attempting to collect a personal, family and household debt 1692a ( 5 ) to be conducted in a creditor related non-judicial state court action in violation of the FDCPA 15 USC 1692i. The clerk threatened me stating she would call the bailiff into the room because I was objecting to statements made by a debt collector and because I asked if the court had given the debt collector prior written consent before they contacted me. The clerk was disrespectful to me by stating that I was to keep my mouth closed and only speak when spoken to ; and making statements that I should have gotten an attorney when I objected to my personal and private contracts being placed in the public record in violation of privacy laws. The assistant state court clerk additionally began advocating for the debt collector that an alleged debt was accelerated and I was given notice when I objected that I had not and asked for proof of delivery. For these reasons and the conduct and behavior stated above I am placing the complaint against XXXX XXXX XXXX with the Consumer Financial Protection Bureau.
06/03/2018 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • TX
  • XXXXX
Web
They claim to be part of the Make homes affordable act. Basically we thought we had modification pleaded with nation star mortgage and we sent {$1500.00} XXXX. In a cashiers check from XXXX XXXX XXXX XXXX. We did not hear back from one XXXX XXXX in there XXXX California. So we called the XXXX XXXX Police Department the officer went over and his assessment of it was people moving in and out of the office and we tried to stop payment on the cashiers check with no help from XXXX XXXX XXXX XXXX. And since that didnt happen and we had a police report nation star. Nation star mortgage declined our modification our house with put up for auction on XX/XX/XXXX .We filed a Chapter XXXX bankruptcy to stop it. Then on XX/XX/XXXX it went up for auction again we filed our own chapter XXXX and stop the auction they had to go and get the house back. Then on XX/XX/XXXX another auction pro se bankruptcy XXXX had to go back and get the house back again. We have had some life events loss of job, XXXX, identity theft, XXXX XXXX, XXXX XXXX, and now the house goes up for auction again in two days. I know its late in the game. I so wish that you could help me. All I want is to get my house back I have {$150000.00} of equity and nation star mortgage has depleted my escrow by paying three separate homeowners policies at the same time and they keep charging me for their legal bills and appraisals at my house. I get so much fishing mail emails that its hard to contain plus Im flooded with mail coming to my house. Ive also included photographs dot loop investigation of identity theft and fraud where XXXX XXXX wants to know what I want this is all part of my life events fraudulent activity in a venture I took in real estate to help me pay for my house cars etc.
06/19/2017 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Incorrect information on your report
  • Account information incorrect
  • IL
  • 600XX
Web
XXXX XXXX had a note with Nationstar. The balloon payment was coming due as of XXXX XXXX , XXXX . XXXX XXXX contacted Nationstar in XXXX of XXXX . Nationstar advised XXXX XXXX to continue making his monthly payment and Nationstar would work with him on getting the balloon payment refinanced. XXXX XXXX continued to send monthly payments in XXXX , XXXX , XXXX and XXXX . In XXXX Nationstar returned the XXXX and XXXX payment and advised XXXX XXXX that he was in default and they would no longer accept payments. XXXX XXXX was ultimately able to pay off the balloon payment in XXXX but XXXX continues to report to the Credit reporting agencies that XXXX XXXX failed to make his XXXX , XXXX and XXXX payments. This is making him in excess of 120 days delinquent even though XXXX XXXX made the payments. We contacted Nationstar and attempted to resolve but they are stating that he was in default because he did not make the balloon payment. However, Nastionstar made an aoral agreement to accept payments and then accepted some of the payments but is reporting XXXX XXXX did not make the payments. The credit report however says he failed to make the XXXX payment in the amount of {$770.00}, despite the fact that he make a payment of {$800.00}. Further he sent Nationstar the XXXX and XXXX payments, Nationstar is reporting them not made because they were returned. We have disputed the information with Nationstar, XXXX , XXXX , and XXXX . Nationstar continues to insist the reporting was correct despite having received the payments in XXXX , XXXX , and XXXX and being proved proof of the sent payments. XXXX XXXX has been denied credit because of the negative reporting.
04/23/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 90069
Web
Hi, I certainly hope you can help as my home is in foreclosure with an auction date this Monday, XXXX XXXX. I 've been requesting a loan modification due to financial hardship for almost two years now from Nationstar Mortgage. I have been in my home since 2003. Today my attorney filed a strong suit against Nationstar LLC and XXXX XXXX XXXX XXXX. in the XXXX XXXX XXXX California , XXXX of XXXX XXXX, at the XXXX XXXX courthouse. I have now had my current attorney and a modification broker/agent I hired prior to him communicate with Nationstar non-stop during this time, and to no avail. Numerous and complete modification files have been submitted and none opened. All communications with Nationstar between my former agent with them, and my attorney with them, have been documented by us. Nationstar continues to ignore requests for pertinent and urgent information, claims time and again that they have n't received certain docs when they have, provides false information which depends on who you speak with there, and has sincerely provided no legitimate service or assistance in my trying to pay a modified mortgage which I 'm quite able and have been ready to do, and get my financials and credit back on track. I could go on but as the sale date is imminent, I 'm seeking any assistance they or you can help provide in stopping that action immediately, and just short of their causing additional serious damages to be accounted for in court at a jury trial and in class-action. I want no more financial stress and emotional hardship, and certainly would never be able to own and operate a licensed business in the State of California as they operate theirs. Nationstar has ignored the California Homeowner 's Bill of Rights in this case. Please help!
08/12/2017 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • CA
  • 93552
Web
I was XXXX and spent several months in XXXX which prevented me from making payments or calling the mortgage company asking for any type of loss mitigation assistance. Due to the missed payments, a sale date was scheduled for XXXX XXXX, XXXX. I was released on XXXX XXXX, XXXX and immediately put the property under purchase contract as a standard sale, it is a cash offer. We submitted the purchase agreement to the mortgage holder on XXXX XXXX, XXXX. Documents were confirmed received on Friday, XXXX XXXX, XXXX. I was told that the property would need to be sold and paid in full BEFORE the sale date ( that is only 7 days ). I explained that my buyers have a 7 day inspection period and still need to pull title to ensure no other liens are on the property. This unreasonable time frame will not allow for any of that to be done. We then requested reinstatement and payoff figures, we were told they needed to be ordered and would take 3 business days before the figures would be available. This means they would not be available until the day before the actual sale. I asked how they expected me to reinstate the loan if I did n't have the figures. I was told we should have called in sooner. We called on 3 separate occasions and were told the same thing all 3 times. I am the only one listed on my loan, I was not in a position to make phone calls and stay talking on the line for hours trying to get this worked out. Once I was released, I made every effort to rectify the loan. There is over {$100000.00} in equity in my property and now, the mortgage company is trying to profit off of it. All I am asking for is a postponement of sale in order to complete the sale. Nationstar will not help me with this but instead are moving forward with the sale.
01/29/2018 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • TX
  • 78664
Web
Contacted Nationstar XX/XX/XXXX- advised requested PMI removal. Told by escrow department to send in form to request removal. Advised would need an appraisal to determine new valuation on property. Requested a copy of the origination appraisal as well to determine the figure they would be using to determine the LTV ratio, which was never sent to me. ( I personally don't believe they have a copy as I was told she couldn't find it and when the request was put in for research dept to pull it I was sent other loan docs, but never the origination appraisal ). XX/XX/XXXX-Sent in form via email and fax from information provided along with the appraisal district printout showing a large variance in my property value. Called & emailed into Nationstar again a few times in between and no response. Called in XX/XX/XXXX- escrow department states that they sent a letter to me denying back in XX/XX/XXXX, however I never received any letter of the sort. I was additionally advised that they would be able to obtain a new appraisal, if I approved, to calculate the current valuation of my home to determine property LTV ratio. This was never completed either. Per the escrow rep on XX/XX/XXXX, they use the origination appraisal ( the one that nobody can provide me ) in order to calculate this figure. No responses to my requests. No clear idea how to remove my PMI. No copy of my origination appraisal received still. I continue to have PMI being pulled monthly from my escrow account when I have been eligible and met guidelines to have it removed a significant time ago without action on the part of the mortgage company to advise how to do so nor response to my request to do so. I also have delivery receipts from the emails sent if needed.
05/07/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • KY
  • 40241
Web
Aurora Loan Services has ruined my life. I have never been able to recover financially after they foreclosed on my property. Like many Americans, I lost my job in XX/XX/XXXX and had no income coming in. I tried working out many options with Aurora Loans. However their reps told me that I would never qualify for any of their programs because I had no job. They advised that I enroll in their forbearance program in order to give me time to get a job and keep my house. I was unaware that the money I was going to pay was not being applied to my interest only mortgage. One a representative told me that they were holding my money I backed out of the account. They were setting me up for foreclosure and not applying any of my money. They began charging a Preservation Fee and various other bogus fees were added. They called me non stop. One representative told me that if I was in Bankruptcy that they could n't foreclose. So I lowed their advise, I filed Bankruptcy just to prevent a foreclosure. As soon as the BK was discharged they demanded money and began foreclosure. They would never tell me where money was applied or how it was held. I filed a complaint with the XXXX in XX/XX/XXXX because I did n't know what to do. That did n't help. I plan to provide documentation to show their unfair collection practices and how they did not apply my money when it was sent in. I have XXXX different Account History printouts from the with the same dates and they do not match. Aurora Loan Services set me up and took my all money. Once I paid them their demands, all money was applied to interest. I will provide a copy of the check I sent and you will see that it does n't even show on my account history. I want some justice. I have been done wrong.
01/27/2017 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • IL
  • 611XX
Web
I am trying to save my home from Foreclosure, but Nationstar is still just giving me the run-a-round and I am requesting that the CFPB take a more active role in forcing Nationstar to treat me fairly. I have an FHA loan. My income was reduced due to a reduction of income even though Nationstar claims that they want to help me, that 's the exact opposite of what they do. First, I have submitted a request for mortgage assistance and all of the documents that have been requested. However, Nationstar continues to lose my documents and keeps asking me for the same documents over and over again. How can they lose them? I fax them, and I get a confirmation. I have them emailed, and we get a confirmation ... What can I do if they keep losing what I send them!? 2nd, I 'm told that XXXX XXXX at XXXX ext XXXX is my relationship manager, and single point of contact. However, When I call this number, she is never available and I have yet to receive a call back. Also, when I speak with someone else, I always get different information and most of them are rude. Third, I received court documents to attend a foreclosure hearing. It is my understanding that when Nationstar is working on helping my save my home, then they should stop all efforts to foreclose on my home! I feel that Nationstar is purposefully treating me unfairly. They received $ XXXX dollars from tax payers to bail them out, and they continue to just jerk homeowners around. As I research Nationstar online, I see that they have been fined a lot for misconduct on the way the treat homeowners. Please help me NOT become one of their statistics. I want to save my home. I 've researched the public information on FHA loans and I qualify for help. Please help me get treated fairly.
10/11/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • MO
  • 63128
Web Servicemember
XXXX XXXX XXXX XXXX ( formerly Nationstar ) purchased condo insurance coverage ( HO-6 ) on our behalf that we already have on our current master policy. I have tried repeatedly to correct the problem, including providing a copy of our master insurance policy and making three separate phone calls. After each effort, I was informed that we had adequate coverage and that I did not need to take further action ( i.e., purchase additional coverage. ) Our mortgage was transferred from XXXX to Nationstar on XX/XX/XXXX. We were informed that our condo insurance had expired ( which it had not ) and that I needed to provide a copy of our master. It was faxed XX/XX/XXXX and when I followed up with a call on XX/XX/XXXX, I was informed, per automated message, that our records had been updated and that no further action was required. We then began receiving letters informing us we needed additional coverage. On XX/XX/XXXX, I talked to Customer Care Specialist ( CCS ) XXXX, who informed me that our info from our master had been incorrectly input, that she would correct the problem, and that we had adequate coverage. Subsequently we received another letter informing us we needed additional coverage. On XX/XX/XXXX, I talked to CCS XXXX, who made a three-way conference call to our condo insurance company and talked to XXXX ( XXXX XXXX. XXXX, XXXX XXXX, MO ), who confirmed that our master does indeed cover HO-6 ( aka " walls in '' ) coverage. XXXX agreed to remove the insurance purchased on our behalf by Nationstar ( now known as Mr. Cooper ), including all charges. In XX/XX/XXXX, we received our latest escrow analysis and the charges for the unnecessary insurance have not been removed and our monthly mortgage payments have been increased.
09/21/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 33029
Web
For the past almost 2 years I received a loan modification form Nationstar Mortgage, ( Loan # XXXX ), I have been paying religiously on time for said time. This has helped rebuild my credit profile an score improving my credit worthiness and improving my financial quality of life. Unfortunately Nationstar has been negligently reporting my payment history incorrectly for said mortgage. Most recent evidence of their inaccurate reporting methods and collections practices is evidenced by attached documents which demonstrate my ontime payments and a letter in which Nationstar has reporte me 30 days past due or delinquent to a ll XXXX bureaus and is wanting me to communicate about this with them. It is v reprehensible that I have complied with all my responsibilities as consumer to pay on time and slowly have tried to rebuild my credit history and Nationstar by its negligent actions is destroying my financial creditworthiness. FCRA and FDCPA laws were enacted to protect consumers from specifically these type of actions by creditors, specially when it affects disproportionately a double minority group as in my case a single parent ( XXXX ). I stand to loose the credit cards and financial considerations I have received over this last 2 years from other creditors due to my improving financial credit record by the negligent and unprofessional actions effected by Nationstar Mortgage I expect immediate correction of my credit bureaus reports. Apology and retraction letter by Nationstar Mortgage and the payment of all FDCPA and FCRA violations fines which should credited to my principal mortgage balance for damages and penalties payable to me as a consumer. I may be reached at XXXX or email at XXXX KInd regards, XXXX Loan # XXXX
04/29/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 92399
Web
We have been trying to pay off our mortgage to NationStar and now that we FINALLY have a pay off ( thanks to you guys ) they are telling us that since they purchased our loan ( over a year ago ) they have not been collecting enough to satisfy our impound account. How could that be when we have n't had a severe increase in homeowners insurance, tax bills to pay, etc. They are saying that they have been under funded and have made a large payment on our behalf to the county because of this and that we now owe them the amount of the shortage. With all of the mortgage companies that have owned our loan over the years we have never been severely over or under funded to where we ca n't make our impound accounts but our mortgage has varied by $ XXXX- {$15.00} over the life of the loan as a correction to ensure that we do n't have a shortage. How could we want to pay off our loan and all of a sudden be over {$2000.00} short. Payment is due on XX/XX/XXXX and we do n't know whether to pay the {$180.00} left on the principal or to make a regular payment and wait to be refunded. It feels as though they want to hold our monies and will have to fight to get it back so that they can collect interest. If they do this to enough consumers they are making money on " holding our cash '' until we prove we do n't owe it. On top of that, we 've been trying to fix this since XXXX XXXX and thought the house was ours. Due to them dragging their feet and not replying to our numerous inquiries over the past month, we are now into another month not " owning '' our home, and another month of being charged interest which again is a ploy and way for them to make money where they should not be making money. And again, no one to talk to in the US.
11/27/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • PA
  • 189XX
Web
Some details herein, attributable to employees of Mr. Cooper Mortgage, formerly Nationstar Mortgage, are contradictory and erroneous.On XX/XX/XXXX, at closing on the property at XXXX XXXX XXXX, {$940.00} was paid to our insurance co. for one year 's insurance.On XX/XX/XXXX, a {$940.00} was paid to our insurance co. ( Travellers ) By Mr. Cooper . They refunded the check to me and my wife. Our insurance company advised we return the check to Mr. Cooper. Cooper refused the check insisting my wife must write a check from her bank account. After tendering her check a Cooper ( Coopers are what they call their employees ) informed me that we have plenty of money in our escrow account now, so we could use the second refund check to make a mortgage payment instead of adding it to escrow. I approved, so {$810.00} was applied to XX/XX/XXXX mort. payment and the balance of the {$130.00} was applied to escrow. Bad advice because the amount was applied to the mortgage payment and I got an escrow bill for {$810.00}. We sent the {$810.00} which was also applied to mortgage not escrow. Now, my monthly Mortgage bill is {$60.00} higher. There are only errors and many more than this.Everything is always wrong and too complicated for us to deal with. The Coopers claim everything is fine but EVERYTHING IS WRONG! I spoke with XXXX who apparently has no last name. A few acquaintances had their MR. Cooper Mortgages sold to XXXX XXXX. I want out! We can not keep up with constant errors and miss communication. They will say everything is fine .... every time ... but everything is a disaster and they will cause us to lose this house because everything is perpetually changing with cooper. I do n't think they lie. I think they are incompetent.
11/14/2017 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • NJ
  • 07093
Web
For more than a year, I am paying my mortgage to Mr. Cooper ( Former XXXX XXXX XXXX ) on time before the 15 of each month, that is the time that I have before getting late fees. I make electronic payments thru XXXX XXXX XXXX online services ( yearly payment statement attached ). On XXXX, I received a statement stating that I did n't pay part of my mortgage and Mr Cooper charged me late fees and the money that I supposedly did n't pay. I made a 3 way call between Nationstar and XXXX XXXX XXXX. My bank rep confirmed that full amount payment was made electronically on time on XXXX/XXXX/XXXX ( money was withdraw from my account ). Nationstar admitted their mistake and returned late fees. On XXXX XXXX, this situation happened again. I spent an hour taking with Mr Cooper rep that did n't believe me and they could n't understand what electronic payment means, stating that Maybe I was using mail service to do it. A XXXX XXXX XXXX confirmed that full payment was made on time the same way, electronically, same address and account number. The problem was solve after that. Now I received a default letter stating that I did n't pay XXXX Mortgage. I contacted XXXX XXXX XXXX that proved that payment was made on time on XXXX/XXXX/XXXX ( All info was verified by Mr cooper rep ). I still being harassed by Mr Cooper, sending letter of " my default ''. I do n't know what is happening with Nationstar ( Mr Cooper ) that keep not registering my payments. This situation is causing me stress and anxiety. I pay on time and I do n't know what to do at this point. Attached you can find my online electronic payments and a letter from my Bank proving that Mr. Cooper received the money on time. This is the 3rd time and I do n't know what to do.
05/20/2017 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • FL
  • 337XX
Web Older American
Nationstar our Lender is denying us a new modification, or Reinstating the Current Mortgage, due to delay in mortgage monthly payments. Our House had Water Damage on XX/XX/XXXX, which the Insurance Co. XXXX XXXX Declined to cover. I contacted Nationstar that same month, and in 2 Registered Letters, I explained in details the situation, and asked for a delay in Mortgage monthly payments for 6-9 months to repair the Ceilings, walls, Insulation, and a new air- conditioning. my Wife lost her job, and my only Income was my XXXX Monthly Income, and XXXX of XXXX for each of my XXXX kids. The Water Damage triggered other Hardships, like borrowing money from Relatives, Medical bills, and repeated repairs to old cars. I lost my Business due to XXXX XXXX and XXXX XXXX, I was given the Current Mortgage, which I was paying on time for 5 years, together with Chapter XXXX Bankruptcy which completed in payments XX/XX/XXXX. According to The Lender 's Loan Overview I Owe {$22000.00} which I ca n't pay to Reinstate the Mortgage, The House has estimated Equity of {$72000.00}, and the Unpaid Principal is {$210000.00}. The solution is simple, Nationstar could add what I owe to the Principal, and adjust my monthly payment, since my wife is working again, or what would be great to deducted from the House equity, and send me the Other {$50000.00} to start a badly need renovation. We ca n't move, because my Wife would lose her job, since it took her 10 years to find a job she likes, Second Renting is expensive, and our Credit Score still shows our Business bankruptcy. The Simple Question is Why These Financial Institutions, decline to help People like me who were Victims of Natural Disasters, When They were helped by The Government??????????
11/30/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • TX
  • XXXXX
Web
Nationstar Mortgage order of how the documents were put into the record and filed XXXX Appointment of Sub Trustee XXXX Notice of Trustee Sale XXXX Assignment of Deed of Trust ( Should of happened before Notice of Trustee Sale ) XXXX TRO FIled with Court at XXXX XXXX XXXXXXXX TRO Signed by Judge XXXX XXXX at XXXX XXXX XXXX Bond Paid in Cash {$2000.00} @ XXXX XXXX ( Within 24 hours ) Looks like they did n't have deed when they started Foreclosure. Only recorded on XXXX which is less than 30 days before foreclosure of XXXX and after they started foreclosure. also the bond has to be placed within 24 hours of the TRO. Not before because we dont know the amount to be set at TRO hearing could be 100-10,000 .dollars. So we are all good on that. Then we have the fact that the Lender is the only one who can file the notice to subsitute trustee not servicer or trustee or anyone only true lender. thats three. What had happened is NationStar illegally foreclosed on XXXX XXXX, XXXX against a judges order and stole our property then in XXXX of XXXX sold the Note to a third party at a private sale this third party evicted us out of property in XXXX XXXX. We are homeless now. Nationstar violated many statues and stole our house and resold it. we never missed any payments all were paid up until XXXX XXXX when XXXX XXXX XXXX refused our monthly payment because of not owning the note but were taking payments acting as servicer.here is the escrow closing # XXXX and Doc # XXXX the MERS # XXXX Through XXXX XXXX XXXX XXXX was never a MERS Member so I dont know how they can register this to the MERS data base. but its in the Deed of Trust. Loan number XXXX XXXX XXXX XXXX XXXX email. XXXXXXXXXXXX I can provide all documents upon request.
04/20/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • TN
  • 38118
Web
I have a complaint on file submission number XXXX against Nationstar Mortgage and XXXX XXXX XXXX XXXX . My property address is XXXX XXXX XXXX XXXX , TN XXXX . Nationstar Mortgage received a certified copy of my complaint on XXXX XXXX , XXXX and XXXX XXXX XXXX XXXX received a certified copy of my complaint on XXXX XXXX , XXXX . Neither provided any written response to my documented complaints. Today XXXX XXXX , XXXX I discovered that XXXX XXXX XXXX XXXX has filed trustee 's deed paperwork in the Tennessee register of d eeds office XXXX XXXX XXXX dated XXXX XXXX , XXXX suggesting that they have foreclosed on my property and that the property has been sold to XXXX XXXX -BACKED PASS -THROUGH CERTIFICATES XXXX XXXX XXXX XXXX XXXX XXXX XXXX AS TRUSTEE for {$72000.00} as the highest and best bid offered and deed of trust transferred to the same. They allege that said sale was postponed until XXXX XXXX , XXXX and I received no written notification or other correspondence from XXXX XXXX XXXX XXXX n or Nationstar that there would be a foreclosure sale on that date. They have committed fraud and conversion against me and used deceptive tactics in an attempt to rob me of my home. I further do not believe that there was a legal, public, foreclosure sale held in reference to XXXX XXXX XXXX XXXX , TN XXXX . I have not voluntarily granted the deed to my home to any entity and I have received no correspondence addressing my previous complaints, nor indicating that any deed transfer would take place on XXXX XXXX , XXXX . Their actions are malicious, deceptive, and violate the Fair Debt Collection Practices Act.
09/26/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 90631
Web
Hello, Im writing this letter because im having difficulties with my mortgage company, As of XXXX 2016 i was no longer able to afford my monthly mortgage payments due to the company that i work for is going thru some bad times and they had to cut my hours. i called Nationstar Mortgage and at the beginning they told me i was eligible for a HAFA Short Sale in order to avoid foreclosure, they told me to hire a realtor to place the property on the market. After 60 days on the market we finally received offers and were submitted to my mortgage company for approval, Nationstar told me that in order to continue they had to perform a Brokers Price Opinion which it was done a week later. After 2 weeks waiting for Nationstar Mortgage to call me back, i reach to out to them and they told me that their report came back at {$470000.00} value. I told them that i did n't agree to that value since there is no homes selling for {$470000.00}. Nationstar told me that i had an option to dispute the value and i had to pay for a full appraisal in order to take my dispute in consideration. So i paid for the appraisal out of my pocket, 10 days later Nationstar told me that my value dispute will be under review since they confirmed that the appraisal that i paid for show a value of {$340000.00}. Now Nationstar told me that they will reduce the price to {$440000.00} otherwise they will foreclose on my home. I believe this is not fair since the current offer that we have is {$380000.00} over {$40000.00} from the current value and Nationstar seems to have bad intentions against our home. Now after i called to speak to a manager and no one wanted to help me, Nation star has placed a Foreclosure Sale Date on my home set for XXXX/XXXX/16.
09/23/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • TX
  • 76502
Web Older American
On XX/XX/2016 I filed a complaint about fraudulent loan modification practices by Nationstar Mortgage LLC ( Nationstar ). I was told on by XXXX a manager to rerequest a Loan Modification on XX/XX/2016. I spoke to XXXX on XX/XX/XXXX. XXXX emailed me the paperwork, I faxed them to Nationstar on XX/XX/2016. I emailed bankstatments on XXXX/XXXX/2016. I was told to call and check on the process within 48 hours. A weekend elapsed so I called on XX/XX/XXXX. I reached XXXX who laughed at me and told me I could reapply all I wanted, I would never be given another Loan Modification because I failed the first trial. The first loan Modification they added an extra payment on without notifying me and cancelled without notifying me. Additionally, they sent paperwork that I did n't sign informing me that not making exact payments could ( not would which is a legal term ) result in the possible cancellation of the modification. Additionally, XXXX laughed and said I could n't get a loan modification because my XXXX loan is a Home Equity loan. It was the same type of loan when I was granted a loan modification in the first place. He emailed me a copy of the loan - laughing at me. I know that if a mortgage company does not have the original loan they can not repossess a house. This company planned to repossess this house. Had I not made a trip to XXXX XX/XX/XXXX and borrowed money from family and friends they would have been well on their way to evicting me. This is the slimiest example of fraud and attempt to repossess a home I have ever seen. They knew I did not have the resources to pay back the money on my own. If I did n't have rich family and friends I would be out of the streets with a surprise eviction notice. I am disgusted.
08/25/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • MA
  • 017XX
Web
Good Afternoon, I am in foreclosure in Massachusetts. I lost my job in XX/XX/XXXX, and fell behind on XXXX payments. I believe I was up to date in XX/XX/XXXX, but Nationstar mortgage did n't cash my mortgage payments for XXXX, XXXX and XX/XX/XXXX, then they put me into foreclosure. They sent me back XXXX of mymortgage payments not cashed, XXXX, XXXX and XX/XX/XXXX? I have been speaking with a representative from Nationstar about a modification for over a month now and now he wo n't answer his phone or return my calls? This is beyond frustrating. I am not sending them any money. They send someone to my house to put a note on the door telling me to call Nation Star, which they add to what I owe them, and they send this person a couple of times a week, and expect me to pay some ridiculous high fee. Is n't there some law were mortgage servicers are suppose to attempt to help a home owner stay in there home? Nation Star services mortgage for low income people and finds every possible loop hole to charge us exorbitant fee 's and interest rates. Nationstar is a servicer of mortgage payments, meaning they only handle the billing of mortgages, they do not provide loans for people to get mortgages. Nationstar is putting people into foreclosure because they do not get paid until the loan is paid off, so if they put consumers into foreclosure and the property is sold and they get paid in full once they have the properties title. I have contacted the Attorney Generals office in Massachusetts and they have been of no assistance. Thousands of peoples homes have been put into foreclosure and no one is coming to the aid of the American consumers. Any help or guidance would be GREATLY appreciated, XXXX XXXX XXXX XXXX, Ma XXXX
05/29/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • OH
  • 442XX
Web
Long story shor t. Nationstar prequalified me for a home purchase. After signing a sales contract on my existing home and a contract to purchase a new home, almost a month later, Nationstar denied my loan. I was told it was because of a software qlich that was n't " associating '' private mortgages for other properties I own. I understand pre-qualification letters are subject to further verification. However, Nationstar took almost a month between the time all necessary documents were emailed as requested, an appraisal on the new property completed, and no hint of problems throughout the entire process. Nationstar essentially left me with two options, neither of which are good. One, place our personal belongings in storage and sell our home of 17 years and live in a hotel or back out of my existing sales contract and risk legal ramifications. After many conversations with other lenders and brokers, my debt to income ratio is n't sufficient for a loan amount in areas my family wants to live. I can live with that and appreciated the other lenders telling me that upfront and honestly! Unfortunately, Nationstar led m e to believe the loan would proceed and my life plans were made acccodingly. Bottom line is the " mortgage professional '' did n't do her due diligence upfront and should have never given me a pre-qualification letter. She simply said " sorry '' and went on her way. My income is from many rental real estate properties I own and factoring income is n't as easy as it is with XXXX wage earners. I had a conversation upfront with her at the beginning of XXXX about my income. I was informed she was very knowledgeable in this matter and had worked with numerous other individuals in a similar situation.
05/11/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • VA
  • 20176
Web
I just received a letter from Nationstar Mortgage that I have discussed possible alternative to foreclosure and received an application from me for a foreclosure prevention alternative. This is a lie. I never discussed nor applied for a foreclosure prevention alternative with anyone at Nationstar. The most ri diculous thing about this is the assertion that it has been denied. Denied something I did not asked for. When I called my dedicated loan specialist XXXX XXXX on XX/XX/XXXX I asked specifically for the status of my HAMP Loan Modification I applied for in XX/XX/XXXX that is yet to be resolved. Nationstar unilate rally resolved the modification by denying me the modification and try to sweep it under the rug. XXXX XXXX also told me the modification is over because th e Modification Program en ded in XX/XX/XXXX . I am still in for the Program regardless of XX/XX/XXXX deadline. If I am out, then everyone who applied for it before XX/XX/XXXX are equally out. Know they in so I mi ne. Nationstar can not unilaterally deny me the modification because it has to be by a bilateral resolution. Is a commitme nt Nationstar has to fulf ill by modifying the loan because Nationstar sign ed HAMP Participating Agreement in the past committing itself to HAMP Loan Modific ation Program. Also, I just received 3 regist ered mails for a foreclosure sale scheduled for XX/XX/XXXX . They are similar to the ones I received on XX/XX/XXXX fro m XXXX XXXX , XXXX . The letter said please find enclosed advertisement for the foreclosure sale published in XXXX XXXX XXXX There is no advertisement for the foreclosure sale published in XXXX XXXX XXXX enclosed in the letter. That is not true
03/12/2017 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CA
  • 92111
Web Older American
I have a home loan with Nationstar Mortgage and they are not honoring an agreement I entered into with them on XX/XX/XXXX, which I have maintained, and they are threatening me with foreclosure. Per them, my mortgage had not been paid since XX/XX/XXXX to XX/XX/XXXX, which is not true and I have sent them copies of all of my cancelled checks, which they they processed. Each time I have contacted them via phone, I have been given the run around. First they claimed they never received the payments and then they sent me statement showing the checks. I have until XX/XX/XXXX to pay them the outstanding balance of {$8200.00}, otherwise, per the letter they sent me, they will foreclose on my home. True I was behind in XX/XX/XXXX, approx, {$28000.00}, however, prior to my bankrupcty being approved, they agreed to allow me 60 months to repay my arrears over a 60 month period at no interest and penalties in the amount of {$540.00}. per month in addition to my mortgage. a few months after I entered into this agreement, I found out from the county that my property taxes were not being paid from my impound account so I called them and they informed me that they were not paying them because I was behind in my mortgage. Subsequently, I wrote them and informed them that I had an agreement with them, and was paying my arrears over time and my mortgage payments included the impound fees, but they claimed no agreement existed and never responded to my written correspondence, but did pay the property taxes. Now they are trying to say I did not pay my mortgage since XX/XX/XXXX-XX/XX/XXXX, when they know that I in fact did, and sent them evidence supporting disputing their claim, all I get from them is untruths and the run around.
07/17/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NH
  • 032XX
Web Older American
The problem began for the tax collector in the middle of XXXX when my name and tax amount was not included on the printout of payments from Mr. Cooper. This was just about the time that the files were being transferred to the XXXX XXXX. It went around and around and on XX/XX/XXXX when there was still no payment, he called me to get involved. I called the company. The funds had been withdrawn on XX/XX/XXXX and after that - no one had a clue. I spoke with XXXX XXXX who provided me with a direct phone number and had promised to expedite the issue and would get back to me on XX/XX/XXXX. That did not happen. On XX/XX/XXXX I telephoned your office, left a message for your administrator assistant and NEVER got a call back. Spoke with XXXX who again promised to expedite the issue since that had NOT been done by XXXX. XXXX assured me that she would do it, but it would take 3 business days and though I called first thing on the XXXX, that day did not count. I again called the corporate office and spoke with XXXX who promised to get back to me by XXXX XXXX ET on the XXXX as he was presenting the issue to his VP, XXXX. At XXXX XXXX ET I called XXXX who had forgotten and then called his VP while I was on hold. He told me that it had been reissued on the XXXX and he would give me a tracking # when he had it. He also told me that my taxes were not due until XXXX which is not true. An email from him this morning told me that the check, in fact, had not been reissued, but would be today and overnighted. As of XXXX XXXX ET, I have heard nothing. With each conversation, the facts as they appeared to Mr. Cooper continually changed. I have been lied to, snickered at, patronized, misled, and have had an experience so horrific.
11/15/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • MA
  • 027XX
Web
I am a homeowner who had a fire on XX/XX/2016, complete rebuilding of my home, XXXX XXXX held my money, then later sold it to Nation Star Mortgage out of XXXX, we had an inspection 5 weeks ago and they will still NOT release our money to keep building. I am from XXXX and the weather conditions in the northeast could really hurt us if we do not get this finished, we were written up at that time being XXXX % done and we gave Nation Star everything they have asked EXCEPT the contractor 's license because in the state of Massachusetts the homeowner can be the contractor and sub contract everything out, they said flat out they will NOT release my money to me unless we hire a licensed contractor. In my opinion, this fraud, extortion, they have no right to hold MY money. They said it was their policy but they had no proof to show us, even if it was their policy the XXXX law states we do not need a license. XXXX who had our original mortgage when the house burned, had no problem releasing money to us. I do n't know how Nation Star can get away with this ... .we have lost time from work my husband put his job on hold to get this house done before the cold weather comes and NOW we have these people just hold our money just because they want to .... we are at our wits end and do n't know where to turn, please help. I have had XXXX since the fire, my husband probably will not have a job to go back to because we are now 8 weeks behind schedule and my children have been jeopardizing their jobs to try to call these people ( who customer service speaks hardly any English ) I have never been late for a mortgage payment. I have a high credit score and now they are forcing me to make bills that I should n't have to make now.
09/14/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • IN
  • 470XX
Web Servicemember
As stated on prior complaint I need natural disaster removed from the credit report regarding my property which has not been involved in any natural disaster. Per your response you stated this is per the banks discretion however XXXX XXXX XXXX stated that is incorrect because they do not have the property declared in any sort of natural disaster regardless of any other properties that may have been involved in a natural disaster any time this year with in XXXX County Indiana. Myself an American family are now asking that the comment declared as natural disaster which is incorrect and false information regarding my property now be properly removed. Your company States this is to help protect consumers from late payments however this does not apply to me because my property has never been affected by any natural disaster this is also being taken to the next level with a third party government official. Myself and many others do not understand why the continued issues with your bank have yet to be resolved going on almost 18 months now it is making me impossible to refinance and sell my home is the next step to file a lawsuit as many consumers have done over the years most recently over the past two years with Nationstar mr. Cooper XXXX? at the credit grantors discretion, a special comment code noting the account as potentially affected by natural or declared disaster can be reported with the accounts history. The code is added to all mortgaged properties within the declared disaster area and does not definitively declare that the property sustained damage. The comment is designed to protect consumers from the potential negative impact associated with a late payment associated with the declared disaster.
10/26/2016 Yes
  • Mortgage
  • Other mortgage
  • Settlement process and costs
  • NJ
  • 086XX
Web
I have recently accepted a trial mortgage modification with Nationstar Mortgage. They are a XXXX company, although they did not disclose that in the initial offer. The three month trial period is over and they have sent me the final documents to sign. The letter that accompanied the loan document offered an extension if necessary. I have made two attempts to request an extension due to business travel. They gave me a deadline of XXXX XXXX, 2016 and I will be away from XXXX - XXXX for business. I was unemployed for almost five years, working jobs that kept me below poverty level to get by ... it was so bad, I was on food stamps. In XXXX, I finally got a permanent job and now would like to get back on track with my payments. I need to focus on this business trip and keep this job. I also need to speak with a family friend who is an attorney who will review the document for me, without charge, but he is busy with court dates and it will take time to connect with him. When I called to request the extra time, I was spoken over, yelled at, and never given a straight answer as to whether or not I may have the extension I requested. The document is ambiguous and I need time to have it explained to me and understand fully what I am signing. I kept asking for a simple yes or no and the rep just kept talking over me, arguing with me, asking me why I need so much time. I need time to research what I am getting into and it is not unreasonable to request the extension, especially since they allude to it in the letter. The last two reps have been male and very aggressive. The conversations were recorded ( so they say ). It certainly does not make me feel confident about entering into a business transaction with them.
11/23/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 33598
Web
My loan is currently serviced by Nationstar Mortgage. This letter is in regards to excessive fees that I feel I am being charged on my loan. I tried to make contact with Nationstar Mortgage numerous times and was told that they would not speak to me due to the fact that this matter is in litigation and there are certain litigation codes on the file. Nationstar Mortgage advised me to contact their law firm XXXX, XXXX XXXX XXXX, XXXX. That law firm advised that they can not talk to a represented client, so, Nationstar Mortgage advises me to talk to their lawyer to remove their litigation codes, but their lawyer can not ethically and professionally speak to a represented person. On XXXX XXXX, 2015 a request was made to XXXX, XXXX XXXX XXXX, XXXX. for updated Reinstatement & Payoff figures on my loan. On XXXX XXXX, 2015 I received a copy of the Reinstatement & Payoff quote from XXXX, XXXX XXXX XXXX, LLP. After reviewing the payoff quote provided by XXXX, XXXX XXXX XXXX, XXXX, there are numerous fees that I feel are excessive and no explanation is given in regards to the fees. The lender paid expenses are unexplained and excessive, the pending escrow expense is unexplained and the payoff quote includes non-adjudicated attorney 's fees. Examples are listed below for your review. Property Inspections $ XXXXProperty Preservation $ XXXXEscrow Advances $ XXXXPrior Service Fees and Costs ( Paid by Servicer ) $ XXXX Firm FC Fees ( Paid by Servicer ) $ XXXX Firm Recording Costs ( Paid by Servicer ) $ XXXX Firm Publication Costs ( Paid by Servicer ) $ XXXX Costs $ XXXX Trace $ XXXX Attorney Fees $ XXXX Fee - Civil Litigation $ XXXX loan number is XXXX state of Florida XXXX XXXX of XXXX XXXX case number is XXXX.
03/21/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 91776
Web
My name is XXXX. I am a veteran and the lawyer from VA recommended this website to me to file complaint. Currently I am facing a foreclosure issue with my mortgage company. I used to have my mortgage with XXXX XXXX XXXX, and I never had any problem with them at all. However, since they sold my loan to Nationstar Mortgage LLC, the nightmare began. My due date is XXXX of each month, they kept calling for payments in the beginning of every month. When I told them that I have made my payment already, they would just hung up on me. I have always paid my mortgage before due date, but they just posted the transition after my due date to charged late fee. For that reason, I needed to make my payment a week before due date to avoid late charge. Started last year, they added a liability insurance to my mortgage. I own a condo, and the insurance is included in my HOA payment. So I called and sent them copy of my insurance with all the details few times, and they said they will look into my account. In the meantime, I kept paying my original payments on time. Three months ago, I tried to make my regular payment online as usual, but their website wo n't let me to pay. Then I called them again and tried to solve the problem, they told me I have to pay the insurance that they added plus late charge and interest with money order. I have been called and discussed with them this few months. However, they just sent me a letter this week, and tried to push my home into foreclosure. If you check their customer review on XXXX, you will see they have been doing this to a lot of their customers. Unfortunately, I am one of them now. Can you please look into this issue and let me know how could I solve this problem.Thank you.
09/28/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Credit decision / Underwriting
  • OH
  • 431XX
Web
My XXXX account was transferred to Nationstar Mortgage on XX/XX/XXXX. The first issue I had was trying to get them to report my credit. This took 5 Months. They reported the Balance incorrectly, They reported the High Credit incorrectly, They reported the Term incorrectly, They reported late payment in which I never had Incorrectly. I disputed each and every incorrect report to all XXXX credit bureaus. Which I have internet and Alert with each of these XXXX. XXXX, XXXX and XXXX .. I pay for it every month. Nationstar would only correct XXXX Item when I was disputing XXXX. Then After correcting My Balance and High Credit then the would they would report My original balance and term incorrectly. Then they would would correct My term and my original Balance correctly and then report that I have only been paying for 1 month when I havent missed or been late since XX/XX/XXXX when the loan was modifed. This bank is costing me 1000s of dollars ..on My Insurance, My loans, my car payments etc. Now today I found out they have fixed everything on my credit report and are now reporting it as a closed account.. This is credit sabotage. I called them this morning and they confirmed they have NOT closed my Account and or transfered it. I have my latest Statement for XX/XX/XXXX and it shows my account open and on time ... I even printed out my transaction statement and I have not been late and I am current. This continues sabatage of My credit By this institution should be held accountable and have to pay me for my losses. The FCRA states that incorrectly reporting my credit is a FEDERAL OFFENSE .. I expect them to pay ... Even when they get some things right they turn around and reoprt it wrong the following month
09/14/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • IN
  • 470XX
Web Servicemember
As stated on prior complaint I need natural disaster removed from the credit report regarding my property which has not been involved in any natural disaster. Per your response you stated this is per the banks discretion however XXXX XXXX XXXX stated that is incorrect because they do not have the property declared in any sort of natural disaster regardless of any other properties that may have been involved in a natural disaster any time this year with in XXXX County Indiana. Myself an XXXX XXXX are now asking that the comment declared as natural disaster which is incorrect and false information regarding my property now be properly removed. Your company States this is to help protect consumers from late payments however this does not apply to me because my property has never been affected by any natural disaster this is also being taken to the next level with a third party government official. Myself and many others do not understand why the continued issues with your bank have yet to be resolved going on almost 18 months now it is making me impossible to refinance and sell my home is the next step to file a lawsuit as many consumers have done over the years most recently over the past two years with Nationstar mr. Cooper XXXX? at the credit grantors discretion, a special comment code noting the account as potentially affected by natural or declared disaster can be reported with the accounts history. The code is added to all mortgaged properties within the declared disaster area and does not definitively declare that the property sustained damage. The comment is designed to protect consumers from the potential negative impact associated with a late payment associated with the declared disaster.
05/09/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 90024
Web
I was given a misleading " loan modification '' by Nationstar Mortgage. What they gave me was a loan forebearance, disquised as a loan modification ( see the attached documentation ). My payment for the initial two years has been {$1600.00}. I received a notification " of the successful complettion '' of my loan modification, and informed that my new payment effective XXXX XXXX , will be {$6400.00 } ( an increase of over 400 % ). NationStar tol d me that I qualified for a new affordable payment, and that it would be extended if I made my payments on time. All payments have been made on time. This is a consumer loan. A loan on my personal residence. I can understa nd a 25-50 % increase. A 400 % increase is criminal and must also be a violation o f Dodd Frank laws. The irony of this situation is that my original countrywide loan was an adjustable loan at 2.00 % over 12 month treasuries ( currently under 3 % ). Had the loan never been " modified '', My payment would be several thousand dollars less than they expect me to pay them in XXXX . My loan balance also significanty less than it currently is. They also want me to pay back the entire loan, over the remaining 19 years. I have written to th e Chairman and CEO, and have not been offered a solution. If their intention was to push me into a short sale, why did they trick me into making payments to them in good faith, over the past two y ears? There is no equity in my proper ty ( it 's w orth {$100000.00} less than the current loan balance ). Unfortunately refinancing with another lender is not an option. I 'm sure that I 'm not the only Nationstar customer that in this situation. I 've attached all supporting documents.
07/17/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 92672
Web
My mortgage company Nationstar Mortgage. I live in California. My mortgage is currently in default. I have secured the funds to reinstate my loan. I have attempted, and my lender has attempted to get a written breakdown of the costs, fees and payments that need to be made to the mortgage company in order to bring the account current. I have been told that the company will not, on advice from their leagal department, give me the document that I need. Their reason is that in 2008 I had a bankrutcy ( that was discharged ) and that they are " not allowed '' to provide the written document that I need to give to my lender. Meanwhile, the foreclosure sale date is looming. My lender has called and spoken to them, I have called and spoken to them and they simply will not provide the document. I am afraid that they will foreclose even though I have the money and income to make this right. They keep changing my " point of contact person '' even after assurances that they will not. ( I 'm up to XXXX ) The phone number that is on my mortgage statement is a loop that goes nowhere. ( I 've told them this ). My latest mortgage statement was incorrect. This affects the amount that I owe. They keep sending people to my house to see if I still live there, and charging me for it, even though they know that I do and I have kept in consatnt communication with them. They keep denying my requests for modification. The latest reason was that it would affect the potential equity ( I have plenty ) of the home. I am happy to use some of my equity to modify my loan! I put the money down on the property to begin with! I can not provide you with any documentation because it is written and they wo n't give it to me! I need help!
05/30/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • MD
  • 21224
Web
Approximately 10 years ago, I obtained a mortgage with XXXX, XXXX XXXX XXXX. Every month since the commencement of this loan, I have paid the hazard insurance premium on the property on my own, rather than having it escrowed. My insurance payment is currently {$420.00} on an annual basis and paid by me directly as part of a package of properties I own to the insurance agency, XXXX XXXX XXXX XXXX ( email from XXXX XXXX of XXXX attached p 16 of 16 ). Since this loan 's inception, my monthly mortgage payment that includes the amounts of principal, interest and real estate taxes has ranged from about {$680.00} to {$690.00} per month, depending on fluctuations in the real estate tax assessment. In XX/XX/2017, after an escrow analysis, the successor company to XXXX XXXX XXXX, now Mr. Cooper ( also known as XXXX XXXX XXXX ) increased my monthly payment amount from {$680.00} in XX/XX/2017 to {$2500.00} for XX/XX/2017 ( see Mr. Cooper Posted Payments document ), and demanded me to esrcow my hazard insurance, despite the fact that I had already paid the annual premium for 2017, and had been paying directly the annual premiums for over 10 years. In addition, Mr. Cooper incorrectly increased my hazard escrow to {$9500.00} annually. While my total bill to the insurance agent, XXXX XXXX might be {$9500.00} annually, such amount includes properties in addition to the one subject to the mortgage with Mr. Cooper. Lastly, during a phone call with an agent of Mr. Cooper, I was requested to pay {$6800.00} towards the insurance escrow, and sent in a check for that amount, but I can not see from the records or information that Mr. Cooper provides where that {$6800.00} was applied. ( My check # XXXX attached p 15 ).
09/28/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NJ
  • 07060
Web Servicemember
On XX/XX/XXXX XXXX XXXX sent notification that the mortgage home loan servicer would be changing to XXXX XXXX XXXX and would take effect on XX/XX/XXXX. Nationstar confirmed the transfer and sent out a welcome correspondence on XX/XX/XXXX. Both taxes and insurance are escrowed in the mortgage payment. Both XXXX and Nationstar assured that the payments would remain the same and that the terms of the loan would remain unaffected.On XX/XX/XXXX XXXX (the provider of homeowners insurance to the property) sent XXXX a request for payment. The policy was set for renewal by XX/XX/XXXX. XXXX transferred the mortgage to Nationstar on XX/XX/XXXX without payment being made to XXXX. XXXX request for payment was sent only to the mortgagee and not the mortgagor as the account had been noted since the XX/XX/XXXX's. On XX/XX/XXXXthe XXXX insurance policy was terminated for nonpayment.Surprisingly, when the XXXX insurance policy canceled, XXXX was still listed as the Mortgagee. Nationstar not only failed to change the mortgage clause during the transfer, but they were also unaware that the insurance policy had canceled, still currently show XXXX as the insurance provider, and continue to escrow based on the previous policy premium.Moreover during the lapse of coverage, a claim for substantial water damage on the property needed to be filed. Nationstar has force placed insurance that will not adequately cover the damage and repair to the structure of the property. There is also no coverage granted for any personal property loss. The XXXX policy would have more than easily covered our losses had Nationstar not been negligent to pay the renewal of the policy as required in maintaining terms of the original loan.
09/09/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • AR
  • 72034
Web
I am writing in reference to my history of payments and what is being reported or what is present on my statements, which contains a wide range of discrepancies according to my bank records and what is being reported. I am wanting to come to a resolution of the issues as they present and the continued calls on a monthly basis which was portrayed in the beginning as following BAC transfer back in XX/XX/XXXX and Nationstar Mortage, LLC stated that terms of my loan would not change. This is false and deceptive practice as according to my records and their records they are charging me unknown fees, taking more out of my escrow and can not explain where my escrow is placed I always seem to be short according to them. They are engaging in deceptive practices by calling me daily this month of XXXX and prior to that I was told that they were to cease all communication efforts, quite confusing and frustrating. I was current according to my records as of XX/XX/XXXX however they state on their records from XX/XX/XXXX report I was XXXX past due, then XX/XX/XXXX stating I was XXXX behind when in both months a payment was made XX/XX/XXXX of XXXX, XX/XX/XXXX XXXX with no reflection of where my difference was placed then your statement reflected on XX/XX/XXXX I was past due XXXX I then paid XXXX on XX/XX/XXXX which was to bring my account current, I am wanting some assistance in addressing this matter ASAP as I apparently am still in collection status which is not acceptable when a payment of XXXX was made in XXXX and no explanation of fees over the course of the time they have taken over my loan it was not a new loan but a transfer from XXXX XXXX XXXX and I have my statements from XXXX and transaction history.
06/15/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • SC
  • 29212
Web
I was wrongly foreclosed on in XXXX, and was included in the National Mortgage Settlement class in XXXX. In accordance with the terms of the National Mortgage Settlement, I received a cash payment, and the foreclosure was removed from my credit history. However, Nationstar referred repeatedly to this foreclosure in refusing to grant me a refinancing in XXXX XXXX. Of course, no record of the foreclosure exists in the databases of the XXXX reporting agencies Nationstar used : XXXX, XXXX XXXX or XXXX. Instead, Nationstar cited some other record, document, " fraud report '' or such proving the foreclosure, although, as recently as last week, they have continued to refuse to show me the document, precisely describe it or tell me where they 'd found it. I have made numerous requests for this documentation, and have also gone to great lengths with several members of the Nationstar sales and customer relations teams to establish my membership in the National Mortgage Settlement class and even to explain the Settlement. Most of my inquiries have been met with silence, or occasionally an email which completely ignores the Settlement and my claims with relation to it. On several occasions, Nationstar representatives pretended not to know what the Settlement was. I was able to refinance successfully with XXXX XXXX in XXXX XXXX, at favorable rates. XXXX, which also uses the XXXX above-named reporting firms, did not find any problems with my history and made no mention of the foreclosure, incidentally. Do I have any recourse? Will financial firms continue to be able to deny me financing on the basis of a foreclosure that should have been removed from my credit history? Or is Nationstar in the wrong?
12/15/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NJ
  • 07305
Web
1 ) I have a mortgage for a Rental property with MR. COOPER fka Nationstar 2 ) I was paying my mortgage religiously every month. 3 ) Last month they increase the mortgage amount for more than {$400.00} dollars. I call questioning that they claim that was do it to raise in property taxes and also raise in Property Insurance. The property taxes claim is not accurate, for the contrary the taxes in the property have been reduce. In reference to the Property Insurance, it went up only {$200.00} in this amount if distribute on 12 months will be only {$17.00} more in the mortgage per month. 4 ) I call them last month XX/XX/17, express my concern and they refuse to review the situation, instead try to convince me into refinance, with the inconvenience for me that the refinance will represent an extra $ XXXX in debts for me. 5 ) I mailed to them the check for the amount that I understand should be my monthly mortgage as per them the check was returned. I do not received back. I was under the impression that they were working to resolve the situation, WRONG. 6 ) Yesterday, I try to log into the company website to pay my mortgage online, I was not able to, I do n't know if that was done in purpose. Then, I called and try to pay the amount I understand is my obligation, the system do not allow me to, they are demanding the full a amount and claiming that they do not cash the previous check. I desperate need some help with this matter, due to this action my credit will be ruined, I can lose that property which represent my life time saving and my health can be affected ( could not sleep the whole night yesterday ). I have a medical condition ( XXXX ). Please help me to resolve this situation. Thanks.
11/04/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • WA
  • 98199
Web Older American
We are XXXX citizens who own our own home and are trying to reduce our mortgage payments. We have never missed a payment, but our income has been drastically reduced and we BOTH have been diagnosed and treated for XXXX this year, causing major medical bills. We began filing a mortgage modification with our mortgage holder : Nationstar Mortgage on XXXX XXXX, 2015. Each time we provide the forms they request, they wait a week and ask for more information. Then we provide that information. Then they show they received the documents and when we check the status in few days -- hoping we have been approved- they show they need the same documents again. So we have sent them again. They keep asking for documents like IRS form XXXX, which we do n't file, so we send them the form we do file ( a XXXX on form XXXX ) with a letter of explanation and they ask for the XXXX form again. This is all on the website -- we can never actually speak to anyone when we have tried to call. Then someone will call us ( the caller is only a messenger who knows nothing except what he 's reading on the website ) telling us we need the forms, I explain we have sent the forms and they say send a letter of explanation and we do, then the status shows we still need it anyhow. We have uploaded all the forms and letters of explanation again and still no response. In fact, this morning it showed we only needed to send XXXX more thing ( again, the XXXX form ) so we sent another letter, with documentation from the IRS site showing we file the correct form, a XXXX on form XXXX, and now when we looked it shows we need ALL the forms we have already submitted ... twice. We are at our wits end and have no idea what to do. Can you help us?
09/23/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • TX
  • 76502
Web Older American
As per complain XXXX, Nationstar Mortgage alleges that I paid full mortgage payments during my trial period. As soon as I received my trial period, I began making payments of {$600.00} for the first month, {$600.00} for the second month, {$600.00} for the third month and {$570.00} for the fourth month when it was brought to my attention that I needed to make the exact amount and that I had full filled the trial period by their representation. Their representative, XXXX, who is a manager, told me they had added an additional month to the trial period. I have resubmitted the forms to them for a new loan modification and they have laughed at me and told me I have been denied. " Once you fail a trial period - you NEVER get another. '' said XXXX on XX/XX/2016. Nationstar failed to apply the funds properly as shown in the original mortgage statements I sent to you in the above referenced complaint. Notice the unapplied funds in that statement. They were putting the payments in unapplied funds and then applying them as full payments. I never made a payment for {$470.00} which shows as being applied at one point - this occurred because they had n't been applying the funds correctly. They were taking the trial payments and applying them as full payments creating the failed environment themselves-which is what I have been telling them all along. They do n't know what they are doing. It is fraudulent and and obvious effort to take my house. I have had to humiliate myself by begging and borrowing money from family and friends to save my house and prevent myself from becoming homeless. No one is looking at the proper place on the statement. UNAPPLIED FUNDS which is where they put my proper payment!!!!!!!!!
02/17/2017 Yes
  • Mortgage
  • Reverse mortgage
  • Loan servicing, payments, escrow account
  • OR
  • 97068
Web Older American
This complaint is against Nationstar Mortgage LLC DBA Champion Mortgage. On XXXX XXXX, XXXX, my husband and I paid off our Champion Reverse Mortgage loan by refinancing the loan with a forward mortgage from a XXXX XXXX. We ( my husband and I ) took out the reverse mortgage in XXXX because we were not able to get a forward mortgage from any bank. We received a lump sum payment from the original lender ( XXXX Mortgage ) and made payments every month to XXXX Mortgage and then subsequently to Champion Mortgage to keep our total loan balance from growing exponentially. Even though payments are not required on a reverse mortgage, we opted to make payments. Our payments consisted of interest, and mortgage insurance premiums, with a letter attached explaining how we wanted our payments applied. In XXXX we had to file a complaint with the CFPB regarding our XXXX form for XXXX, we filed a complaint again in XXXX regarding our XXXX form for XXXX, and now again in XXXX we are filing a complaint regarding our XXXX form for XXXX. I sent a letter to Champion Mortgage on XXXX XXXX, XXXX ( 4 months after payoff ) asking for answers to several questions ( copy enclosed ). I received an incomplete response around XXXX XXXX, XXXX. On XXXX XXXX, XXXX I received the XXXX form for XXXX, and it is wrong again! On XXXX XXXX, XXXX I emailed the Customer Relations person at Nationstar Mortgage ( copy of letter emailed enclosed ) requesting a new corrected XXXX form. Since Champion Mortgage has all the documentation they need to produce a proper and correct XXXX form for me, there is no excuse for their delays and untimely responses. Maybe when they receive this complaint from the CFPB they will respond appropriately.
03/19/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • GA
  • 30328
Web
Nationstar Mortgage withheld money from my monthly house payment to fund an Escrow account from which they are to pay property taxes. They used the funds from my account to pay taxes on someone else 's property - landing me in collections with the XXXX County tax department. They have since paid off the collections, but are showing the additional amount as being part of my payoff amount ( meaning they are charging me XXXX for property taxes ). When my attorney and I have requested that they update the payoff since it was not my error, they are not helping me. They have told me they have to wait for the refund from XXXX County. When I contacted XXXX County, they advised me they do not refund mortgage companies for issues such as this. They said the mortgage company has to request the funds from the owner of the property that they erroneously paid. Nationstar is now saying they did not make a mistake. My attorney has documentation showing the issue and that I am being penalized for this, which is making it impossible for me to refinance my loan to a lower interest rate ( this is how we noticed the issue ). I have spent literally hours trying to get this resolved - many times being disconnected and given incorrect call back numbers or numbers that route to the wrong department. I also gave each of the representatives my call back number and no one has called me back. I left several messages with XXXX in the tax department and she never returned my calls. I want to move my loan from this company ( which could be accomplished through a refi ), but they are showing me as owing {$6000.00} more than I should, which means I would have to come out of pocket and hope for a reimbursement at some point.
03/16/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • TX
  • 75093
Web
My husband and I have two loans with the company NationStar that correspond to two properties located in the same street, on both of those loans we pay to an escrow account for the payment of property taxes and homeowners insurance. Late XXXX we were made aware by our County Tax Office that the property taxes on one of those loans had not been paid for four years ( about the time of the life of the loan ). When we contacted the mortgage company, after several communications back and forth, NationStar made the corresponding payment of property taxes on XX/XX/XXXX. Since then the company is also known by the name Mr. Cooper. Thinking that everything was cleared out, I was shocked when we received a loan statement with our monthly payment increasing from {$1200.00} to {$2500.00}. When I called the mortgage company to ask the reason of this increase they said that our escrow account had a negative balance of the amount they had paid in late property taxes. Let me clarify that we had always paid to the escrow account the amount calculated by the mortgage company, and had never been late on payments. Therefore if there was any discrepancy in regards to the payment of property taxes, it was an oversight of the mortgage company since it was them who should have been making those payments on our behalf, but had not during several years. I contacted NationStar a.k.a Mr.Cooper by phone and mail requesting a detailed review and evaluation of our loan so to identify the cause of all this problem. Until everything is cleared I had asked the company to stop collecting the payments, and that the loan not accrue late fees or be considered delinquent. Still, the company sent a communication otherwise.
07/18/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • NY
  • 12533
Web
My Loan with Nationstar Mortgage # XXXX was modified and my trial payments were on time, I received XX/XX/XXXX statement and my payments went down to {$1600.00}, I phoned the bank and after reviewing they said my escrow was decreased. I made XXXX XXXX payment. Than XXXX XXXX payment came again {$1600.00} was made. My XXXX XXXX statement came and they were requesting {$2100.00}, I called and they connected me with an Escrow specialist, who did not understand what was going on, she than spoke with her Supervisor who also did n't have an answer. I was told they would call me back on Monday, when the Specialist team gets in and they wld review and phone me back. I waited patiently and still no call. I called again and this time a XXXX XXXX XXXX was assisting me. He looked at the notes but did n't have an answer for me, again spoke to his Supervisor and he did n't have an answer. They said they needed to get the top heads on my case cause they were puzzled as to why my Trial payments were higher than my statement payments. Once again I waited patiently and no phone call. Everytime I call I I get someone else and I give name of person who was helping me prior and they never recognize the name because they have so many diff. dept. I called once again and the rep read the notes and told me there was no update on status, but she wld try to figure it out. She said I had an escrow shortage XX/XX/XXXX, mind you I had talked prior to my Town Assessor and they claim that the escrow did not go up that I had to take that up with the Bank. If there was a shortage like the rep claim, should n't all that be put into the Orig. Loan Modification? If so, than why am I the one being penalized for their mistakes.
06/21/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • NJ
  • 08080
Web
In XXXX, I purchased a property on a " stated income '' basis. I was making approximately {$XXXX} per hour, plus XXXX, at a XXXX. I was given an 80/20 split of the mortgage. the loan that represents 20 % is a 12.5 % interest rate. I do not recall ( and neither does my attorney ) ever discussing an interest rate of 12.5 %. The loan that represents the 80 % was an interest only loan which was modified 5 years ago and that modification will expire next month. During the last 10 years, I have maintained a good standing with both lenders, never missed a payment, never paid them late. I contacted both groups and requested a refinance. I was told that they are unable to do so because I am not eligible for HARP due to the fact that neither loan is XXXX or XXXX. I spoke with every department that they would let me speak with in an attempt to come up with a plan to create a more reasonable loan. They refused. This has not been my primary residence since approximately end of XXXX. As a result, I have had a number of different tenants in there from time to time. In XXXX when the modification expires, the loan that represents 80 % will nearly double. The rent that is collected barely covers the mortgage payments as they are. I am not financial equipped to make the difference in payments for the remaining years of the loan. I do not want to be a statistic and allow this property to go into foreclosure or short-sale. However, the bank has not agreed to work with me in any way with the exception of a modification again, which will only prolong the inevitable. I have also contacted other lenders, private investors, Homevestors, etc. with no success. I am hoping that CFPB is able to assist in some way.
06/17/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 958XX
Web
mortgage service charging borrowers ' excessive fees : late fees - swept onto accounts on or before the grace period actually expires. Issuing " late fee '' correspondence to accounts that have been set-up or on Auto draft, EFT or ACH and triggering inspections leaving borrower to absorb costs that they have no knowledge of ; healthy corporate advances and misapplying payments due to error in payment process ; reversing payments ( long enough to collect " per diem ( s ) '' ) and, then applying late fees after corrections ; calling borrowers who have asked company to Do Not Solicit ; letting bankruptcy accounts walk away without the knowledge that they can reaffirm thus locking them into payments that eventually cause foreclosure because of no reaffirmation ; not reporting on-time payments to credit bureaus and borrower has no knowledge until they are into re-financing ; borrower 's are told not to make the current month payments while awaiting for re-finance decision and if the re-finance is not approved, then the payment considered late and [ borrower ] absorb late fee and are now a month behind and struggling to catch up. Not sending borrowers ' [ their ] time-stamped collateral after payoff and much more. The systems algorithm is primarily set-up to sink the borrower thus, these malicious atrocities and others leaves one scrambling for payments that could have easily been applied in a timely manner had Borrowers been told to make the payment so not to affedt their credit report. Borrowers are aware of this and know that this particular mortgage service is getting worse... now they are trying to re-brand because of a lawsuit payout. Nothing has changed, they are still predatory lenders.
03/23/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 33321
Web
Hi, My name is XXXX and I currently reside at XXXX XXXX, FL XXXX. I recently purchased my home and my original lender was XXXX and loan number with that creditor was XXXX. A little over six months into the loan, the lender has sold my account to another creditor which is Nationstar Mortgage. My new account with Nationstar mortgage is XXXX. My previouse lender XXXX did a cost analysis on my account of XX/XX/2017 which I did not receive any notification for. Based on their cost analysis my previous mortgage payment of {$1000.00} went up to {$1300.00} due to my homeowners insurance going up frm {$1500.00} to about {$3000.00}. I reached out to my insurance company that advised me that my homewoner 's insurance remains at {$1500.00} for the year. I then reached out to my old lender who is XXXX that could not explain where they got the higher amount from. I had my insurance company faxed over a copy of insurance policy to XXXX insurance, who advised that they woud review my account and make the adjustments. Since then my account has been sold to Nationstar Mortgage, who advised me that they are not be able to assist since they are not able to touch the account, even though they are servicing my loan as of XX/XX/2017. The new creditor which is Nationstar Mortgage is stating that I need to pay the higher amount. I need my mortgage payment adjusted and a new analysis done with my correct homeowner 's insurance information. I also need to have XXXX investigated since they where not able to explain why they increase my payment amount and also where did they get the information for my insurance increase.Most importantly I need to have Nationstar Mortgage review my account for my XX/XX/2017 payment.
03/10/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NC
  • 28269
Web
I have been with this company XXXX after I was bought out from XXXX. I have called them and also had to tape record them through out the years because of the issues witch I had with Nation star. It always seem to happen around the year of reanalyzing my escrow. I always found out they were over charging me I continually keep watch on my mortgage. On XX/XX/2017 I called I received a letter that my mortgage had went up because my taxes and insurance had went up, I then called the XXXX and my insurance and got it lowered down and I called them they told me my shortage was {$350.00} I then had a three way conference call with the insurance agency she assured them my mortgage insurance went down from {$740.00} to {$560.00} they said they would reanalyze the escrow and it would be lowered before XX/XX/2017 On XX/XX/2017 at XXXX I called a spoke with some lady name XXXX she replied that she was the escrow I asked her to connect me with the escrow department she replied she was the escrow department I told her she was with consumer services what is the problem she ca n't connect me she said she put in to have it checked with the escrow department I then explained to her I had already spoken with someone from the department she told me to hold and kept me on hold for two hours until the phone hung up. I have some recording of some of the communication from the other dates involving the conference calls. I also made them aware I was recording our conversation because of the misunderstanding past the years I 've been through. I 'm just asking that my information be corrected. Before XX/XX/2017 If not I should be refunded back not adjusted this could be avoided if Nation star does what they should.
09/06/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CT
  • 06811
Web
In XX/XX/2018 my mortgage was transferred to Mr. Cooper for servicing. My mortgage was on auto-payment with the previous servicer, that charged my checking account on the first of every month. On XX/XX/XXXX, I logged into my mortgage account at Mr. Cooper to see if they would continue with the auto-payment. My account showed no auto-payment for XXXX and indicated the next auto-payment would be XX/XX/XXXX. To make sure that my payment was on time, I made a manual payment to charge my checking account at XXXX. On the night of XX/XX/2018, my XXXX account was charged twice- once for my manual payment and an auto-payment from Mr. Cooper XXXX I called Mr. Cooper on XX/XX/XXXX to see what could be done and the Service Rep got a rep from XXXX on the phone. After some discussion, it was decided that the best course of action was for me to place a stop payment on my account for the mortgage payment and resubmit the payment later in the week after lifting the stop payment. I would be charged a {$30.00} overdraft fee by XXXX, but I was okay with that. The Mr. Cooper said there would be a {$20.00} returned payment fee, but she would be happy to waive it. The fee was not waived and was charged to my Mr. Cooper account. I am not sure of the exact date, but sometime in mid to late XXXX, I called Mr. Cooper and explained what happened and ask to have the fee reversed. The rep said that they would submit the fee for reversal. During the week of XX/XX/XXXX, I noticed the fee had not been reversed and called Mr. Cooper. The service rep apologized and said she would make sure the fee was reversed. Today, XX/XX/2018 I logged into my Mr. Cooper account and saw that the fee still showed in my account.
12/13/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 92011
Web Older American
I have asked Nationstar for assistance for a few months now and they have agreed to help me. Unfortunately my health has been deteriorating rapidly due to the amount of stress I have been under. This made it very difficult for me to get the required documents together in the time provided. All of this stemmed from my wife 's poor health as she was diagnosed with XXXX and subsequently the XXXX of her XXXX XXXX. For me this placed me in a very bad situation as I suffered a XXXX which XXXX and took over XXXX. All this not being enough the mounting medical bills and depleting money reserves placed me further and further back on my financial obligations. Now as I regain my XXXX I find that Nationstar has opted to sell my home on XXXX XXXX 2016. I have tried to speak to my assigned representative with Nationstar XXXX XXXX to get the assistance I need but I fear that I 'm too late. This did not happen intentionally as I do have proof of what has happed to me and my wife by medical records and bills. At this point I have tried everything within my power to maintain my home and I 'm now in the hands of Nationstar 's trustee XXXX to keep my home that I have worked so very hard to get. I have lived in my home for 18 years and have never had a problem or delinquency on my mortgage but now that I face losing my home I feel as I have no option. I was advised to contact your institution to see if there is at least a small hope of an opportunity to get back on track and retain my home. I 'm a good member of my community and have always been responsible for all my financial obligations. Please speak to Nationstar to give me the opportunity that I need to retain my home and get back on track with them.
05/30/2018 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • MO
  • 630XX
Web
This complaint is in conjunction with a previous complaint I filed against my previous mortgage lender, XXXX. I filed a complaint against them for an unauthorized unapplied funds account due to their error and never notifying me. They shorted me {$1400.00} on my escrow account and then transferred my loan to Mr. Cooper. Mr. Cooper failed to notify me that they were my new lender and so my payment was late. And then they continued to raise my monthly payment stating I was short. After I conducted my own investigation and found the discrepancy, XXXX made good and forwarded the {$1400.00}. However, prior to that XXXX sent a letter stating that if I paid them {$1200.00} my account would be good and I would not owe anymore money. I did this. The {$1400.00} XXXX sent to Mr. Cooper was then placed on a monthly payment as opposed to returning it to me. I demanded the money be returned to me due to them not having permission to utilize it for a payment. It was returned. Now Mr. Cooper says that they have placed an unapplied funds account stating I am {$1400.00} short in my escrow account. I have never been late for my payments. I have documentation from Mr. Cooper starting if I paid the {$1200.00} all would be good. However now they are stating my monthly payment is going up yet again. I can not speak to the previous people Ive been dealing with. I can not get anyone to call me back. I have been dealing with this for almost 1 year and nothing has been resolved. I would like some assistance. Due to all of these issues with Mr. Cooper they submitted numerous late payments to the credit bureaus which have affected my credit score. I have never been late. I have bank documentation stating so.
03/02/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 95827
Web
Hi I found some new information regarding my home and foreclosure process. In the XXXX County Recorders Office I noticed a RESCISSION OF NOTICE OF DEFAULT AND ELECTION TO SELL UNDER DEED OF TRUST recorded on XX/XX/XXXX Book XXXX Page XXXX. I dont know how Mr. is trying to proceed with the sale or even posting a Trustees Sale when I have not yet received a Notice of Default. How is it that they recorded a Rescission of Notice of Default but put the property on sale without Notice of Default? I have some concerns with servicer trying to foreclose on my home. I have sale scheduled for XX/XX/XXXX after checking some online auction sites they say my sale is active foreclosure. Im worried that Mr. Cooper my servicer will proceed with my foreclosure sale even though I have mailed out a complete loan modification packet to them. Called them and they said im under loan modification review. I know that if they do proceed with the sale they will be in violation of the California Homeowners Bill of Rights Act. I see they dont want to work with me and offer me absurd and unrealistic options which I can not afford and will force me to pay even more than I used to in the beginning. I can not do this. Im trying to get a loan modification, Im trying to keep my home, Im trying g to work with Mr. Cooper and the investors, Im trying to do and give them everything needed to succeed and seems like all they want to do is get rid of me and sell my home, take it away and move my family out. I want to pay my mortgage and be a good borrower but the recession has brought me to a point with my loan that fees alone have accumulated over the years with different servicers that its hard to keep up. Please hear me
12/14/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 333XX
Web
We had a water damage in our house XX/XX/XXXX. We received the check for XXXX from our insurance company and send the package to Nationstar Mortgage with ALL required paperwork. They received it on XXXX/XXXX/2015. Till this day Nationstar did not do disbursement to us. I called numerous times without any results. Here is the dates : XXXX/XXXX/2015, XX/XX/2015,XX/XX/2015,XX/XX/2015,XX/XX/2015,XX/XX/2015,XX/XX/2015,XX/XX/2015,XX/XX/2015.Every time I call, I stay on the phone 20-40 minutes. On XXXX/XXXX/2015 I was waiting for supervisor, her name is XXXX for almost 2 hours, only for her to tell me that she will follow up on my disbursement request, which she never did. Nationstar is using off shore operators, who are poorly trained, they can not explain anything, they read notes on the screen and do n't understand a thing about the process. I feel that Nationstar is abusing its customers. On XXXX/XXXX/2015 I spoke to XXXX, who told me that somebody misplaced the contractor 's bead and my disbursement was stopped. On XXXX/XXXX/2015 spoke to XXXX for the 4th time, stayed on the phone with her 33 minutes, once again was told that disbursement request is send for approval, and she will call me back tomorrow to follow up. Of course, no one called and there was no check send to us. In the meantime insurance company issued us an other check. Nationstar is holding {$100000.00} of our money. The water damage was very extensive, my family has to stay in the half destroyed house. We are desperate, we want to start repairs. It is absolute nightmare to deal with Nationstar loss department. Nationstar mortgage needs to train their loss department operators, so they will do their job. Please, help us.
02/17/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NH
  • 03801
Web Older American
My credit was damaged when my mortgage company misapplied a payment and then accused me of missing payments. I make my payments the first of every month without fail. During an escrow analysis, I called customer service with a question. Unknown to me this triggered an inquiry which then led to my entire next mortgage payment being misapplied to the escrow account instead of to my mortgage. Again, unknown to me, all my subsequent payments were " late ''. When I was finally notified after several months, no one in customer service could tell me what had happened to my payment. After more than a month of calling and speaking to customer service and escrow representatives, all of whom assured me that they would take care of it and promised to call me back ( they never did ), I finally spoke to an intelligent young man in Escrow who figured it out and realized that the payment had been misapplied. At the same time I received checks from the company for a huge escrow overage ; the misapplied payment. This young man and a customer service rep managed to it straighten out and I used the escrow overage checks to make that " missing payment ''. When I asked about my credit ( score ) being damaged, I was assured that would n't happen. Of course, it did. When I contacted the mortgage company to ask that the negative information be corrected, I was informed by the " Research Department '' that this could n't be done as I had missed payments! Payment ( s ) that the mortgage company had misapplied. My credit has been damaged through no fault of mine, the mortgage company takes no responsibility, and I can not get through to anyone who can correct this misinformation and repair my credit score.
10/05/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • TX
  • 78244
Web
Hi. I had been contacting Nationstar since XXXX of 2015 to apply for a loan modification. They told me call in a few weeks to check the status and I did. I contacted them XXXX XXXX, 2015 and they said they never received them so I resubmitted on XXXX XXXX and again was told to check in a few weeks. Called them XXXX XXXX, 2015 and the same we never received them, resubmit. After this time of resubmitting I get a response saying to refprmat the documents to PDF, now I knew I had the right email all along because I received a response. I have a buyer interested and he needed the oay off information with reinstatement fees and all so I requested the fees on Monday XXXX XXXX, 2015 and was told to call back in 24-48 hrs, so I did. I called XXXX XXXX, to try to push the date further to allow my buyer to get the funds. They said they would send me an exacted pay off with in 24-48 hours. At this time ( Friday XXXX XXXX, 2015 ) I received an email at XXXX ( after hours ) with a link to get in to get the payoff, and was unable to get it yet alone call them back. First I was told to call the lawyer representing them so I did then told to call Nationstar which already have. I am on XXXX and explained to them my situation since about XXXX XXXX, 2015. Today is XXXX XXXX, 2015 the day before the foreclosure auction and now they want me to get the funds from my buyer and that is impossible because I still need the pay off amount. Being that they have been doing this for 4 months really show that this was there intention all along and also I have heard similiar situations like this happening. It 's not right. Once I told them I was on XXXX for 11 years and limited on income they stopped everything.
09/26/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 32526
Web
We missed several mortgage payments with Nation Star Mortgage. When we called to make our account current, they gave us an amount to pay for all months including XXXX ( on XXXX XXXX and we paid it ). Then in XXXX we received notice that we owed backpayment for XXXX as well as XXXX. Throughout the last several months we have submitted payments- which were held and returned eventually- ( they would hold them until new fees accrued and then say our payments were not enough to cover the amount plus those new fees. ) They have lied repeatedly about how and when we could make payments. They consistently 'lose ' faxed information- or even say that we did n't sign- even though we have copies of the faxed documents which show that we signed or included information which they say is " missing ''. Now they are foreclosing on our house. They will not provide a reinstatement quote. The amount we owe changes by hundreds of dollars between people in less than an hour of time. XXXX agent told me if I made my payment out to him personally, he could accept it and apply it to our balance. The fees are exorbitant, and they will not tell us what the fees are for. All we want to do is pay the money and keep our house, but they are making it impossible- by not allowing us to know the amount we would need to pay. Legal documents that we have received from them have things crossed out and handwritten in. Pages have been omitted, and then someone blacked the page numbers out so that it would appear no pages were omitted. We are never able to speak to the same person twice. It takes hours on hold to even talk to an actual person. They have terrible customer service, they lie, and I feel they are predatory.
05/22/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • AZ
  • 85043
Web
Well let me start off by saying we're XXXX and can't work, Nationstar thought we wanted to ride for free and make no mortgage payment but that wasn't the case. We was waiting on XXXX to get approve when we try to stay in contact they would hang up or they would talk very rude they say you can't stay for free. I know this but just bear with us for a little bit till I get approve for XXXX and they would hang up.They didn't care if I was on XXXX or not,they we're going to foreclose I told them I needed the make my home more affordable program paper's they say ok then I would never here from them until i call and this went on for a long time they just wouldn't call just didn't care.Then I would call and for the paper work we will sent it at some point they would stop talking.To us I would call and leave MGS. after MGS and no call so if they really wanted to help don't think they would kept in contact with us.there a lot of homeowner's with Lender that have the same problem just check any web site.We had XXXX suppose to be Dedicated Loan Specialist if they really wanted to help we wouldn't be in this problem.XXXX and all of wouldn't call u back.The last time I talked to XXXX I said I need those paper's to fill out and he ok I'll mail them and he waited till the day of sale date we need those paper's back now and the sale date was the next day.I call and left a MGS I need more time.They knew it was to late when they saw my income it was to low they wasn't going to make no deal. So when the sale date was here I called them and they just hung the phone up and I called a few times. And nothing this Lender just wasn't especially XXXX people with low income.We can't help it if became XXXX
04/19/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • OH
  • 442XX
Web
The end of XX/XX/XXXX I submitted a payment for XXXX to NationStar, they received the check-they had a scanned copy, however they did not apply it to our account. I received the XXXX statement from them and was then made aware of the problem. This went back and forth calling, them not responding and calling, leaving messages until XXXX. I finally spoke with a live person-XXXX on XXXX XXXX. She said she did see the check, but it was not applied to our account, so she was going to investigate and I was to call her back the following Thursday. She said if they did not 'find ' the check we would have to do a stop payment, but would be reimbursed all fees from our bank, because it was their error. Also, she said they would remove all penalties and fees we had added to our account. I was going to make XX/XX/XXXX payment to next day, but she said she would do a check by phone, at NO CHARGE because of the problems we had been having, she said that way we knew starting with XXXX we would be ok. The following Thursday, XXXX XXXX I tried calling her, I left numerous messages as did my husband. No one EVER returned any of our calls. On XXXX XXXX I did a stop payment on the check for XXXX. My husband talked with XXXX in Customer Service XXXX XXXX and did a check by phone to clear XXXX. However, when I went online to check the account it was still in arrears! Since XX/XX/XXXX they are taking the payment, then reversing it back out! So, the fees/penalties continue to add up. We have called almost daily and no one will return our calls or do anything to help us. All they say is they will investigate, then send a letter saying we are behind, when are we going to get the account current????
06/15/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • NY
  • 11421
Web
After XXXX XXXX XXXX transferred my loan to NationStar Mortgage, which by the way I had no say, nor I agreed to have my loan transferred, NationStar Mortgage is charging me a {$10.00} processing fee for making my payment on line after the XXXX of XXXX, which was a Sunday, so I made the payment on the XXXX of XXXX, I called Nationstar Mortage to ask about the " processing '' fee, and for what, since no one else charges a processing fee when a payment is made on line, I was told that is because they have to process that payment through a third party, to what I replied, that if they are not well equipped and do n't have the systems to process payments, then they should not be in the " mortgage '' business, because not only that fee was NOT properly disclosed on my statement, nor it was disclosed anywhere on the initial letter I received once they took over my mortgage, I requested a fee schedule showing and disclosing the fee and the description, and I was told that they do n't give that to anyone, as they do n't have access to that information, because that is their third party processor. If Nationstar Mortgage is NOT a bank, what are they?. If Nationstar does have the systems to properly withdraw money from my bank for my mortgage, then they should not be in the mortgage business. XX/XX/XXXX was the first month I had to make a payment, and that was another phone call, because the information I was supposed to get, I did not received, because they were late in sending me the statement, so I have to pay for their mediocrity and inefficient way of running their business. I want a schedule fee and I want full disclosure of why I am responsible for them using a third party service.
09/07/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 93535
Web Older American
When NationStar ( " Mr. Cooper '' ) brought my mortgage from XXXX my monthly payment was {$1100.00}. Then they increased it to {$1200.00}. As of today, my monthly is {$1.00}, XXXX, XXXX. I did not know until I sent my regularly payment of {$1.00}, XXXX. They sent me a letter stating that payment went up and I have to send them the difference. I called them. There was an argument telling them I did not receive any notification about payment increasing. The Operator was rude and sarcastic. Next day, I called again. I demanded to speak with supervisor. None of them were available. After a week try, I got a hold on to a lady who told me she was working for escrow. I did explain to her I could not effort to pay the new monthly stating I am the only income in the house and that my wife for the past 6 years she has not been working. She sent me to another department. That lady asked me if I want a modification. I said yes and her replied was a kind of confirmation reply when she said it would be hard them to do my modification. Since two weeks passed I have been calling almost every day to have a word from the designed loan specialist XXXX XXXX or any from financial department that the modification went through. Finally, they told me to send them my pay statement, XXXX, etcetera ( enclosed ) Since XX/XX/XXXX to XX/XX/XXXX it has been a battle between them and me. Always they are saying they need my 30-day consecutively pay statement or something else. I have seen sending all these information since XX/XX/XXXX. I keep repeating until I receive another from department demanding a quickly reply about payment. I noticed he did not a thing about XXXX XXXX or the modification process.
03/21/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • NV
  • 89701
Web
In XXXX I began contacting my mortgage company to see if I could get a loan modification because my husband and I were going to be divorcing. I was told that they could not consider that unless my loan was in default. In that time mortgage company was shut down and turned over to another mortgage holder XXXX who could not help me because they were just getting the loan information entered in their system. I sought legal council because I was not getting anywhere and was told my loan was a XXXX and the courts had not determined how they would be handled. On XXXX XXXX, XXXX I went to mediation with XXXX the first default service assigned to my loan and was told to provide a list of documents for possible loan modification. I provided those and never heard anything. In XXXX the Supreme Court decided on the XXXX cases and I was served again. In the meantime the property was flooded in XXXX of XXXX causing approx. {$30000.00} damage and is still in jeopardy of recurring damages due to poor drainage. We went to mediation and the new servicer NationStar did not come with all their required documentation and the mediator sided in my favor. We went to mediation a third and fourth time always the same outcome the NationStar did not come with their required documents and sent representatives with no authority to negotiate. Now six years later I have been served with foreclosure documents and I do n't think NationStar even now have their required documents to proceed. NationStar even lied to XXXX XXXX at XXXX office they told XXXX they had never received anything from prior mediations. I sent copies of the e-mails to XXXX XXXX who has been trying to help but we are still at an in pass.
10/11/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • FL
  • 346XX
Web
In XXXX we fell behind two payments due to personal reasons, once you get behind for more than 60 days they would only accept all amount due in order to continue with regular payments. They offered us a " Mortgage Reset " program, we would pay 3 payments over 3 months anytime during those months and after the third payment any past due amount would be tacked on to the back of the loan. We paid our first 2 payments XX/XX/XXXX and XX/XX/XXXX but in XX/XX/XXXX we were affected by hurricane Irma in Florida and had to purchase fuel, food and supplies in order to prepare. I called Mr Cooper and asked if there was any exceptions for hurricane victims and they said it would be ok to skip XXXX and resume XXXX and XX/XX/XXXX would be the date the past due payments would be placed on the back of the loan. When we tried paying again in XXXX the system would not take our payment so I called to have them do it over the phone. When they tried it would only accept a double payment but we did not have that much so they said we defaulted on the reset agreement. I called to get help from HUD and they said they would re-apply for the mortgage reset, after calling for 4-6 months being told it was still being processed each time I called they in XX/XX/XXXX they said it was approved and waiting on booking. In XXXX of XXXX they advised the Mortgage Reset is no longer a program they do so we would have to pay the total due over $ 12K which we did not have. We are a family of XXXX and have lived here for over 10 years now and they filed for foreclosure and are not interested in a modification since we had to do one 5 years ago do to a loss of job. We want to stay in our home. Please help us.
07/19/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 95060
Web
I have a loan with Nationstar Mortgage and my payments go through Mr Cooper. When I took out the loan for {$60000.00}, in XX/XX/XXXX, the loan was only 14 % of the total price of my home. The balance of the price of the home was paid in cash. At the time of the loan I asked to NOT have an escrow account but was told that I had to have an escrow account. In XX/XX/XXXX I called and asked to have the escrow account removed and was told that I had to have an escrow account for one year. I called back one month before the year was up in order to begin the process and was told to call back in XXXX when the year would be up. I called on XX/XX/XXXX and was told to call back on XX/XX/XXXX which would be several days after the one year. I called back on XX/XX/XXXX and was told that the one year of escrow had now been changed to 2 years. I asked for a supervisor and spoke to XXXX XXXX who told me that she would file for a waver since the 2 years was a new policy and I had been told repeatedly that my wait would only be one year. XXXX told me that she would call me back right away with an answer. However, it has been 4 days and I have recieved no calls. I have called every day trying to reach XXXX and spoken to several other people. On one phone call I was once told that the matter would be referred to her supervisor, XXXX XXXX, who would call me. However, he has not called me either. I ask for his phone number and was told that his number was unavailable. On XX/XX/XXXX I spoke to XXXX XXXX who told me that she could see in the computer data that I had been told several times that my time line was one year. She was going to try again to reach XXXX XXXX and her supervisor, XXXX XXXX.
03/24/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • OK
  • 741XX
Web
On XXXX XXXX I qualified for the XXXX XXXX XXXX XXXX XXXX XXXX XXXX AZ - Program, and was supposed to be in this program for the following 3 years, with the option of getting a modification on my mortgage as soon as my financial situation change for the better. The program assigned an amount of {$38000.00} for my mortgage payments which was managed and disbursed by XXXX XXXX XXXX XXXX. XXXX made the payments directly to my mortgage bank XXXX, in the amount of {$1600.00} and I was advised to send a monthly payment in the amount of {$180.00} to XXXX XXXX. In or around XXXX XXXX XXXX sold my mortgage to Nationstar Mortgage Acct. By around XXXX XXXX I contacted Nationstar and communicate my desire to restructure my loan and to keep my property, in return Nationstar sent and individual to evicted me from my home, furthermore nationstar sent me documents offering cash for keys in the amount of {$3500.00} so I could re-locate, but this offer was never honored. I tried multiple vias to solve my situation and keep my property to no avail. By XXXX XXXX, XXXX I was out of my property afraid that I was going to be destitute, but no representing Nationstar ever showed up to get the house keys and full fill their cash for keys promise. My calls were never answer or return and my belongings were on its way to the other side of the country. By XXXX XXXX I started receiving calls from nationstar saying that the property was still mine. Short story, Nationstar Auction my home in XXXX and in XXXX XXXX I received a letter from nationstar stating that they were sorry for their mistake with no explanation of what happened or offer to compensate for their ineptitude and lack of professionalism
07/15/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • UT
  • 84020
Web
XXXX XXXX XXXX XXXX XXXX Nationstar Mr Cooper Not really sure who they are anymore except Frauds. I'm a victim of there fake modification scheme to take your money and your house.. I have tried over and over to renegotiate the loan re write the promissary note.. The house is under water. The house burned down in XX/XX/2013 and was never fixed correctly, no heat no air conditioner no nothing in over 5 years. But all I get is misunderstood and mistreated and let me tell you how It is very hard to be disadvantaged, a single mom of disadvantaged children and continually unheard ... The loss mitigation Dept can not figure out who there all stole my money?? They are involved in securities fraud, there note is fraudulent because they do not have one.. They are trying to hurry and get rid of there fraudulent loans and push to get my property sold, all to cover up there own misfortune. In the mean time they wil not provide the note, they will not renegotiate the loan amount or terms after I have tried for over 7 years. Where is the assignment Who has the right to forclose on my property? Where was this recorded? Mr Cooper can't even get my attorneys new updated address right in over 3 years? How could this even be possible? I want to know on. who's behalf are they selling my property? Not mine I want a quite title action brought against Mr. Cooper because they have not got one thing right in my case. They are involved in fraudulent activity I do expect punitive damages just like they expect there XXXX in interest in the last five years me and my kids lived with no heat no air conditioning, nothing working. I'm asking for an injunction from them selling my property..
06/15/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 92782
Web
during a 7 year fight with XXXX XXXX XXXX in which they took back a valid home loan modification that I paid on I have been XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX and now due to a fall XXXX XXXX XXXX. The Bank sold my loan after I filed a complain with the FCC and they were found guilty but they refused to correct and let me start making payments. They kept the financial balloon payment, which was XXXX and part of the modification on the loan and changed my rate to 8.75 % up from 2 %. I tried writing 10 times to the company they sold my loan to Nation Star and they would not acknowledge the service error on the file. during this time I was undergoing XXXX XXXX. I paid Nation Star 10 payments and they took them but returned the 10th payment saying I didnt meet their criteria for help. I hadnt submitted anything to them other than to tell them I was trying to get help but they had a service error on the file. I asked for help for XXXX county legal aid and XXXX XXXX said she had never seen a company behave so aggregously but i would have to pay an attorney to sue them because they had no funding at the time. I sued them and case number is XXXX. During the court case I believe around XX/XX/XXXX the Nation Star service company admitted to service error by correcting my rate to 2 % but would not allow me to start making payments again at that rate. Then I became hospitalized and judge would not allow for the fact that I was bed ridden from XXXX XXXX XXXX XXXX XXXX, so judge XXXX XXXX dismissed the case 4 months later. Now Nation Star is using my Illness through XXXX XXXX XXXX to Cut off my prescription healthcare coverage because XXXX XXXX XXXX is my employer
10/19/2015 Yes
  • Mortgage
  • Other mortgage
  • Settlement process and costs
  • NV
  • 89081
Web
My name is XXXX. XXXX in XXXX XXXX I sold my house in XXXX XXXX to " XXXX ''. We met in their offices I asked for XXXX $ which was a little over what I owed the mortgage company. They wrote me a check for the difference I handed over my keys an moved from XXXX to XXXX. A few times after that the bank would continue to take the money out of my account for the mortgage but I contacted the realtor for we buy ugly houses an they fixed it. I heard nothing more about the house until I briefly moved back to XXXX in XX/XX/XXXX. Then I found out the house I " sold '' was probably a rent to own an the people I thought I sold a house to stopped making payments. Still at that time I did n't feel it had anything to do with me as I sold that house. In XX/XX/XXXX I heard I was in foreclosure for that house. I received a notice from Nationwide, I sent them a lette saying I sold that house. First problem was since it was over 5 years since I sold it I had thrown away the paperwork from the " XXXX " people. Second problem seems to be no deed was ever transferred, recorded Or in evidence of the sale I thought was completed. I was still listed as owner. Despite several attempts to try to tell the I do not own this house have reaped no profit nor made any payments on it since XX/XX/XXXX. They are pursuing foreclosure on this house. I now live in Nevada an I do n't know what to do. A realtor friend of mine told me to contact you, please help I feel I have been the victim of fraud with these people " we buy ugly houses '' an feel helpless to stop this. I own nothing, have nothing an ca n't afford a lawyer. Thanks XXXX XXXX address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX email XXXXXXXXXXXX
02/18/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NV
  • 89436
Web
On XX/XX/XXXX I made an electronic mortgage payment of {$13000.00} which included my monthly payment of {$580.00}. I stipulated the excess funds be applied to my principal balance. The payment was applied without an issue. On XX/XX/XXXX Nationstar withdrew the regularly scheduled monthly mortgage payment from my account, {$620.00} ( {$580.00} regular payment & {$30.00} applied to principal ). Later that day I made an electronic mortgage payment of {$12000.00} to Nastionstar Mortgage specifying the entire amount be applied to the principal balance. I received confirmation from Nationstar the payment was received on XX/XX/XXXX ( Confirmation # XXXX ). The payment would have left a balance of approximately {$800.00}. To date the {$12000.00} has not been applied to my principal balance despite 3 phone calls ; XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX and one email ; XX/XX/XXXX. I have not received a response to my email. With each phone call I was assured the issue would be resolved in XXXX to XXXX hours. I requested an email response at the end of the XX/XX/XXXX phone call with Nationstar representative, XXXX, Badge # XXXX. He assured me I would receive an email response from his supervisor, I have not. Today, XX/XX/XXXX I spoke to supervisor XXXX XXXX, XXXX ext. XXXX. She explained the funds were not applied to my balance because the remaining balance was such that Nationstar typically contacts customers to ask them to submit the entire payoff amount. I have n't been able to get any sort of response from Nationstar much less a cold call asking for more money to payoff the loan. As an aside I must say each representative I spoke with was courteous and tried to be helpful.
09/16/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Application, originator, mortgage broker
  • WA
  • 98387
Web Older American
I applied a loan modifications at Nation Star Mortgage XX/XX/XXXX and until now I have n't got the approval & gt ; & gt ; and kept saying that the loan was denied due to missing documents & gt ; & gt ; This is not true because I am very much concerned to keep the house for investment & gt ; & gt ; I am behind of almost 2 years for the payments and they are stressing me out to pay it so I can keep the house otherwise it will be foreclosure & gt ; & gt ; According to my tenants who live there right now they have been harassing them and gave the letter of foreclosure XX/XX/XXXX gt ; & gt ; take pictures of the house outside & gt ; & gt ; I am retired XXXX and receiving social security XXXX taking care of adopted son and want your help to stop the foreclosure I was able to pay the monthly that time & gt ; & gt ; I really want that house to keep for my investment in the future & gt ; & gt ; Thanks for your consideration and your kindness. The complete detail of the mortgage & gt ; & gt ; Nationstar MortgageAttn. Making Home Affordable Loan Modification processing XXXX. XXXX XXXX Texas XXXX XXXX Loan SpecialistTel. No - XXXX XXXX XXXX ext. XXXXFax no. - XXXX XXXX Loan no - XXXX owe {$89000.00} as of now and the house is worth {$130000.00} according to the market valueI really need your attention to help me to solve this problem because it 's affecting my medical problems & gt ; & gt ; I am on XXXX twice a week because XXXX I am having right now & gt ; & gt ; The doctor advised me to lower the stress to keep me healthy & gt ; & gt ; I just had XXXX XXXX XXXX XXXX XXXX & gt ; & gt ; I am divorcedHere is my tel.cell no.- XXXX XXXX XXXX XXXX XXXX - XXXXXXXXXXXX, XXXX XXXX XXXX
08/24/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 90240
Web
I modified this loan in XX/XX/XXXX with XXXX XXXX XXXX. I made four payments ( Phoned in Check # XXXX XX/XX/XXXX, Bank Check # XXXX XX/XX/XXXX, and Bank Check # XXXX XX/XX/XXXX, Personal check # XXXX ) to XXXX XXXX XXXX as per the modification agreement to XXXX, but XXXX XXXX XXXX sold the servicing before the modification of the loan. The loan was transferred to Nationstar Mortgage, now Mr. Cooper. Nationstar/Mr. Cooper failed to modify my loan when they received it. They claim to only have two payments towards the modification. They did not credit me for the first payment ( phoned in check # XXXX ), and were using my second payment as my first, and my third payment as a second payment. The fourth payment was also not credit to me and it was not until they received my fifth payment that the modification was completed on XX/XX/XXXX. Unfortunately this left me 30 days behind, when I really was one month ahead. I have filed several complaints and they appear to have found my payments but have credited me less than the amount due. They claim I now have a credit of XXXX when I should have a total credit of XXXX. They have not been very clear on why I even have a credit. My suspicions are they have found my payments, but are deducting all the late charges that should be completely removed, since I have never been late with my payments since the modification. I provided ample proof of all my payments, and they have both XXXX XXXX XXXX XXXX payment history and their own. I 'm also puzzled why they claim to have completed a new modification on XX/XX/XXXX ... Why? I did n't need a modification, I needed them to apply my payments correctly ... ..Something they failed to do.
12/25/2017 Yes
  • Mortgage
  • Reverse mortgage
  • Trouble during payment process
  • CA
  • 94558
Web Older American
It is our belief XXXX XXXX & XXXX XXXX XXXX XXXX. are fronts for Nationstar Mortgage. CFPB has recorded over 10 complaints in this last year against this firm. We made a complaint several weeks ago regarding XXXX 's mistake of not crediting our Tax & Insurance set aside with {$2400.00} within 10 days of the date of the attached letter XX/XX/XXXX or by XX/XX/XXXX. By XX/XX/XXXX we received a NOTICE of PROPERTY CHARGE DELINQUENCY as attached, as Champion now does not apply the mistaken {$2400.00}. to our Tax & Ins. set aside but makes demand for $ {$2700.00}. and claims if the funds are " not paid in full byXX/XX/XXXX or your loan may be declared DUE & PAYABLE. IF YOUR LOAN IS DECLARED DUE AND PAYABLE BY HUD IT COULD RESULT IN A FORECLOSURE ON YOUR HOME. '' Under duress on XX/XX/XXXX WE BOUGHT A CASHIER 'S CHECK MADE OUT TO XXXX XXXX XXXX XXXX for {$2700.00}. AND MAILED IT THE SAME DAY. See USPS tracking notice attached to this letter OTHER THAN THE TRACKING NOTICE XXXX has not recognized the receipt of this cashiers check. These funds of {$2700.00}. plus the {$2400.00}. must to sent back to sender for a total of {$5100.00} forth with or XXXX AGAIN will be in breach of our contract. We understandably do not want XXXX to be in charge of any funds in our Tax & Ins. set aside. We will continue to pay out taxes and insurance ourselves. We received notice from XXXX County that because our loss was over {$500000.00} because of the Atlas Peak Fire most of our Tax paid by XXXX on XX/XX/XXXX would be returned to XXXX with a few months after the new year. We expect XXXX to credit us with those funds as they receive them and stop threatening us with DEFAULT AND HUD FORECLOSURE
05/30/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • LA
  • 70817
Web Servicemember
My mortgage was sold to Nationstar Mortgage Servicing 2 months ago. Today I received a phone call from XXXX . I was told it was Nationstar Mortgage and I was on a recorded lone. I was told it was a mortgage check up and I needed to verify my mortgage information. I asked " Is this a sales call '' the answer was " NO ''. the person told me to hold while he got a mortgage person on the line. When he returned to the call I asked why the call was coming from a XXXX XXXX number and where he was located. He said XXXX , Tx and he thought it was because it was an internet phone. He transferred me to XXXX XXXX NMLS ID XXXX who immediately went into sales mode. I stopped him asking him if it was a sales call or a mortgage check up verifying information. he said it was sales. I lectured him for a few minutes about them as my servicer can not " spoof '' a phone number and they can not deceive / lye about the purpose of their call. He defended it briefly then he said he would place me on a do not call do not send US mail list. I asked for his supervisor after he made excuses for the " XXXX '' phone number. He transferred me to XXXX XXXX NMLS ID XXXX . XXXX also defended the " XXXX '' area code number saying " if the guy is in XXXX he can not use his phone number ''. I XXXX the phone number it does not come up as ANYTHING remotely close to Nationstar. XXXX went on o say they had recently acquired a mult i billion d ollar portfolio of mortgages. I said then chances are Nationstar is breaking the law hundreds of times each day with they " verify mortgage info calls ''. I told him that several laws were being broken and I would be filing a complaint.
11/27/2017 Yes
  • Mortgage
  • Reverse mortgage
  • Struggling to pay mortgage
  • FL
  • 34471
Web Older American, Servicemember
Problems started when XXXX XXXX sold my reverse mortgage to XXXX XXXX XXXX doing business as XXXX XXXX. They tried to foreclose in XX/XX/XXXX. After negotiation they voluntarily dismissed the case in XX/XX/XXXX. In XX/XX/XXXX, they filed lis pendens again against me for the same things that were resolved in XX/XX/XXXX by court order. They are claiming that I did not have homeowners insurance which I did and submitted the declaration page to them over 6 ( six ) times and they still went ahead and put on their own homeowners insurance and have listed said amount on their tentative payoff sheet. Further, they went ahead and paid on the taxes for the home without notifying me or giving me the chance to pay them. They paid these taxes in XX/XX/XXXX and they are not due until XXXX XXXX of each year. They have attached this amount to the payoff as well along with attorney fees from the XX/XX/XXXX court order in which it clearly states that each side was responsible for their own attorney fees in the matter. They hired a law firm out of XXXX XXXX, XXXX XXXX Firm, which from what I understand, is a foreclosure mill group. They are uncooperative to say the least. I am trying to get an accurate accounting because I have sold the home and so far I have gotten four ( 4 ) DIFFERENT AMOUNTS. XXXX XXXX. is a sham group of underhanded and illegal operations. They have been brought up on charges again in XX/XX/XXXX via a class action suit, the same month they started with me. I have filed a law suit against them and now have submitted my case to the XXXX District Court of the State of Florida, XXXX Court. I need help with this organization who is trying to take my home of 24 years.
01/22/2016 Yes
  • Debt collection
  • Mortgage
  • Communication tactics
  • Frequent or repeated calls
  • MN
  • 558XX
Web
My mortgage was recently sold to Nationstar Mortgage. I am a month behind on my mortgage and have been since before they bought it, I have discussed this with them several times, they know my situation and that I am working to resolve my delinquency. However, since they purchased my account, they have been in nothing but a dogged pursuit of me because I am a month behind. I was receiving relentless phone calls until I blocked their number, I get letters in the mail it seems like every other day, emails, most recently text messages and now they 've had people showing up at my door. I am not in default of my loan, I am a month behind and trying to get caught up, I have told them this several times. This kind of abuse is ridiculous, cruel and needs to stop, it should be criminal for them to harass people like this, especially when I am trying to work with them. The real kicker is that my mortgage was included in my bankruptcy in 2011. If I am not mistaken, I do n't believe they should be calling or harassing me at all as a debt collector. In addition to the abuse, they have begun submitting negative " hits '' on my credit report, I do not believe they can do this either? I have also seen additional fees, I presume they are borne out of financing their harassment regimen, but I do n't believe I should be responsible for those either? This company is out of control and needs to have someone with the ability to end their bullying, do just that, END THE BULLYING. I hope I did n't go through the process of writing this complaint for nothing, please do something to end the abuse of hard working middle class people that have found themselves momentarily down on their luck.
06/26/2015 Yes
  • Mortgage
  • FHA mortgage
  • Application, originator, mortgage broker
  • MI
  • 48188
Web
I tried to contact my bank about the new loans that help with payment shock. Nation Star has failed to answer my question. What I do get is loan officer 's that say they are n't sure about that program but they will refinance me. In fact, Payment Shock Refinancing was listed Under Frank Dodd as an option that banks could use for refinances under the new ATR rule. I have emailed and called several times, starting with the XXXX email on XX/XX/XXXX, then continued to email them on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. This does n't include the phone calls I have made with the promise to look into the question and get back with me. The wrote me back and said that payment shock was an industry term and they did n't know what I was talking about. When I cut and pasted exactly what was in the guidelines they said it would take 30 days to get back with an answer for me. I wrote them well after 30days and they said they were sorry and that they were having a loan officer call me. They still did n't answer my question on if they do this type of loan. I had spoke with several loan officers and they did n't know what I was talking about. I have never received an email or a letter in regard to my question but I have gotten calls to just do a straight refinance, which does n't help me. I need the payment shock refinance as my income last year was lower and I do n't qualify. Plus, I read that under this rule the banks have the option of giving me the same rate and terms as an A+ borrower. Nation Star Mortgage is my bank and they have given me no help or guidance and my loan is getting ready to reset and I am afraid what the rate will jump to.
02/01/2017 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 78209
Web
Hello, This is a complaint about Nationstar Mortgage ( their website is mynationstar.com XXXX : # XXXX ). This company failed to inform me about my escrow found increase for the month of XXXX. On XXXX XXXX they received my XXXX mortgage payment that was short of {$39.00}. This organization sends me advertising emails weekly and even thru XXXX!!!!? But when it came to important info they failed to contact me. I received a phone call from them around XXXX XXXX informing me that my payment was short. I explained to their representative that I was not aware of the issue and the rep waved the late fees since I was always paying on time as long as I sand remaining payment immediately. ( This info is easy to check since they say that they record all the phone calls ). As I promised I sent them a remaining payment of {$40.00} ( I rounded up the required {$39.00} ) that was received on XXXX. On XXXX XXXX they received my new and increased XXXX mortgage payment of {$2500.00}. Last week I received call from Nationstar saying that I 'm " late again.. '' (!!!!? ). The rep told me that since my XXXX payment was short their " system allocated it in a principal payment and I still owe them regular payment ''. I explained my conversation with them in XXXX on XXXX XXXX payment of {$2500.00} was received and I got bill in a mail for 2 months plus fees of {$69.00}. It seems to me that it could be new way for banks to try to reposes homes from FHA home owner like me. Take a payment, blame computer system on misallocating it, put extra financial burden on home owner, reposes the home and split bonuses for a great banking work!!! Can some one help me with this problem? Thank you
04/19/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • IL
  • 60564
Web
I submitted a complaint about Nationstar Mortgage to CFPD ( case number XXXX ) regarding their refusal to work with us regarding modifying our mortgage payments due to the hardship suffered pertaining to my husband 's job loss because of the sudden closing in XXXX, XXXX of the company that he had worked for years. Nationstar 's response was to submit to CFPD our payment history and a repayment plan from XXXX. The XXXX repayment plan was entered into prior to a XXXX illness which nearly killed my husband in XXXX XXXX -- and the subsequent loss of his newly aquired job ( XXXX XXXX ) due to the duration of the illness, XXXX, and XXXX assocated with the severity of the illness in XX/XX/XXXX. Nationstar was apprised of the illness and job loss -- and the XXXX my husband is required to undergo 3 times a week due to the XXXX XXXX he suffered as a result of the acute but devestating illness he endured. ( all of the aforementioned medical history is documented, and can be sent to you if necessary. ) In addition to continuing to flatly refuse to work with us to assist us in becoming current our loan -- in their reply to our complaint -- Nationstar defended its practice of continuing to send the intimidating foreclosure letters, harrassing phone calls, and the reports to all XXXX credit bureaus every 30 days -- and also erroneousy states that we are " approximately two months '' behind on our mortgage -- when in fact, we are only one month behind. In closing, since we submitted our first complaint, we were informed that Nationstar has an " XXXX '' rating from the XXXX with XXXX complaints rendered against them in the last three years. ( ratin scale is " XXXX to " XXXX ''.
10/02/2018 Yes
  • Mortgage
  • VA mortgage
  • Trouble during payment process
  • HI
  • 967XX
Web Older American, Servicemember
I have attached a complete statement with supporting documentation here. Briefly, I was contacted by two ( 2 ) credit reporting agencies I retain to monitor my credit report activity that Mr. Cooper/Nationstar Mortgage ( Cooper ) had filed notice of two ( 2 ) late or missed mortgage payments. In review, the alleged missed payments have been reported to the credit reporting agencies as XXXX and XXXX XXXX Cooper has applied payments made as of XXXX and XX/XX/2018 to months XXXX and XX/XX/2018, thus fraudulently attempting to induce the credit reporting agencies to lower my credit rating and make it appear I have not made timely payments according to Cooper billing statements and its notation that " I could rest assured the terms of my loan will remain the same, as transfers like this are common and do not reflect on the borrower in any way. '' Cooper has also failed to appropriately act on a County of Hawaii Real Property Tax Department exemption based on my VA XXXX XXXX status that has reduced my real property tax to {$200.00} for the fiscal year. Cooper has noted on its website that a refund is allowed to me for {$1000.00} plus from its escrow account, but is alleging the refund will not be processed due to my mortgage account not being current. Cooper has also failed in its recent assessment of the escrow account to reduce my tax payment based on the property tax exemption for the remainder of the year, thus my monthly mortgage payment has not been reduced. Finally, based on Cooper 's erroneous calculation in manipulating my timely mortgage payments, my credit score has been reduced by XXXX points placing my credit rating in an unsatisfactory category.
03/11/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • OH
  • 453XX
Web Older American
I had to have an insurance check endorsed by Nationstar. I talked with a number of people, was put on hold, hung up on, finally talked to XXXX, who said to make up for poor service, would expedite handling and overnight to endorsed check to me so I would receive it XX/XX/2017. The post office said it was delivered Tuesday, XX/XX/2017. I called XX/XX/2017 as I had not received the check ; XXXX of the Loss/Draft/Correspondence department told me it had just been entered into their system on XX/XX/2017. XXXX called me at the end of her shift to let me know it had been overnighted on XX/XX/2017 ; I would receive it Friday, XX/XX/2017. When I 'd not received it, I called again, eventually speaking with " XXXX '' while discussing the issues I 'd been having with " XXXX '' on XXXX. XXXX finally admitted he had NO control over any of the processes, but he would call me with the resolution. He had " XXXX '' call me at approximately XXXX EST XX/XX/2017 to tell me the endorsed check was at XXXX and overnighted for delivery on XX/XX/2017. I asked specifically if the check would be delivered on Saturday, and was told yes. After repeatedly being lied to about the status of this, I checked XXXX. The check was NOT at XXXX, it was pending pick-up. It was not sent Saturday delivery, estimated delivery is Monday, XX/XX/2017. I messenged XXXX, who states she 'll get back to me Saturday after she reviews the issue - again. I called XXXX - the office is closed until Monday. I am sick to death of the constant lies, disrespect, waste of my time, etc. I have spent over 6.5 hours this week trying to get an honest answer about this, and I still do n't have any idea of what is going on.
10/06/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • OH
  • 452XX
Web Older American
My mortgage was bought by Nationstar Mortgage. In fact, in XX/XX/XXXX, I almost paid my mortgage to XXXX because the alert that mine had been purchased came when I already had a bill to pay XXXX rather than the new owner. I had already written my check when I noticed that Nationstar was not announcing that my new owner wanted payment when the switch was complete, but instead, I needed to switch NOW. A very shady conversion and shoddy timing an unfair amount of time for the consumer to adjust. I sent my payment in XX/XX/XXXX and my check was cashed on XXXX XXXX, XXXX. I just opened my new statement and my XXXX XXXX payment was not noted on the Nationstar statement for XXXX. My new bill said that I am a month behind. I owe a penalty and the last payment and the new payment. Again, shoddy timing on their part. I called to see why I got this bill since I can prove that my mortgage payment check was cashed on XXXX XXXX, well within their 15 day requirement. In other words, their new statement for XXXX was sent on XXXX XXXX, interestingly, the same day they cashed my check. My check was not late. In my phone call I confirmed that a payment for the first of the month is not late unless it is after the XXXX of the month. I have never been late on any mortgage payment for more than 30 years. This mortgage is on property that I still own because of the crash in XXXX. I live in Ohio but I have not been able to sell the property in question because of a depressed market that has never fully recovered. I am upside down if I try to sell it so I keep it and rent it out. I want this corrected. I want everyone to know about the timing of this crooked mortgage company.
11/19/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 33430
Web
I modified my loan this year. I made 3 timely trial payments. My first modification payment was due XX/XX/XXXX. I made the XX/XX/XXXX payment. When I called to make the XX/XX/XXXX payment, I was told the I still owed XX/XX/XXXX. I later found out that my XX/XX/XXXX payment was credited to a XX/XX/XXXX payment because I sent the payment in " too early '' according to Nation Star Mortgage. I disputed the situation by submitting 3 review requests to their Research Department, and I stayed in constant communication with Nation Star throughout the entire process. I was told that no decision had been made and to resubmit my request twice ( totaling XXXX ). I specifically asked about additional fees and foreclosure and was told that no fees would be added and that foreclosure had not been started. I told them that I had the money to pay, but wanted to resolve the issue. They would not take partial payment as they wanted me to repay the XX/XX/XXXX payment. I called yesterday to pay the entire amount, because I am tired of fighting with them and was advised that foreclosure proceedings had been initiated and approximately {$6000.00} in fees were added to the account since our last conversation 7 days ago. I feel that they have not worked to assist me and have taken advantage of the fact that I am not as knowledgeable as them. I have attempted to pay on various occasions and they have refused to take my money only to add additional fees to the account. What are my options? Please help! I am a single, widowed mother of XXXX and am dealing with serious issues with my son at the moment. I can not continue to go back and forth with Nationstar with no resolution in sight.
03/28/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • TX
  • 77450
Web Older American
I am the XXXX ( XXXX ), a homeowner 's association with approximately XXXX homes in the XXXX, Texas area. The average price of our homes is generally between $ XXXX to $ XXXX. A property located within our subdivision is XXXX XXXX, XXXX, TX XXXX. This property was abandoned by its owners, who went through a divorce, in about XXXX. Of course the HOA fees are past due but that this is not the basis for this complaint. The property at one time was in great shape but no longer. The brick mail box has fallen down, portions of the siding have rotted away which appears now to allow access to rodents coming into the attic, the grounds are minimally maintained by a management company, the backyard does have a pool which is secured but the fence is falling down and the backyard is a health hazard as it is overgrown with vegetation. XXXX, XXXX, Oh XXXX is a property management company that works for Nationwide Mortgage ( the mortgage holder ) in managing this property. However they do it only when we call them and it takes months to get things done. XXXX XXXX is the contact at XXXX ( XXXX ). I have tried to contact Nationwide Mortgage to find out why this home has not been foreclosed upon in eight years but of course they will not speak to me as I am not the owner and for privacy reasons. We continue to have complaints from neighbors about this subject home because it is an eyesore to the area and homes near by are difficult to sell because of this property. We request that you do whatever can be done to get Nationwide Mortgage to move forward with the foreclosure. They have already lost so much money in just letting this home sit and decline for the past eight years.
09/18/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • AZ
  • 85205
Web
We recently contacted Green light and Mortgage to refinance our current mortgage went through the options available to us we choice the option that best suited our needs. XXXX XXXX provided us with new loan document and contract and in the contract the follow disclosure was made and I quoteThe locked rate you were quoted, and our rate lock agreement is contingent upon you signing and returning required document within 5 BUSINESS DAYS of receipt. If we do not receive the required documents within 10 BUSINESS DAYS of receipt, we will be unable to proceed with your application and it will be cancelled. After this time, you will be required to re-apply and start over. We return the signed loan document and contract XXXX/XXXX/2015 through XXXX on XXXX day from the time we initially received them from XXXX XXXX and on the XXXX we sent declaration page and XXXX mortgage document 3 business days from the when we initially received them XXXX XXXX. I call XXXX XXXX and was informed our contract was cancel we did not meet the requirement s set forth ion XXXX page of the disclosure and were expected to pay more interest. We met the required obligation within the time frame specified in the disclosure page within the specified business days. In fact today would be the 10th business day of the agreement today. While I can understand policy and procedures we meet the requirements but then to be treated in condescending way from XXXX XXXX put me over the edge I am filing a complaint a against Greelight Mortgage with AZG, HUD, FTC. We meet the requirements set forth by Green Light Mortgage it is Green Light Mortgage that 's failed to honor their agreement with us
11/07/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • MD
  • 217XX
Web
At the time of the loan transfer in XXXX XXXX, I requested to pay the property taxes annually. Many months later it could still not be resolved. This issues has continued as our mortgage was sold from XXXX to Nationstar to Mr. Cooper. On XXXX XXXX, XXXX, a CFPB complaint about payment amounts due to switching onto the annual plan and new company was resolved and I was told that I could switch to paying the property taxes annually. My new escrow payments were based on paying annually. On XXXX XXXX, XXXX I emailed the previous CFPB resolution attachments to Mr. Cooper staff showing that the taxes were paid semi-annually, when they were supposed to be paid annually and that my money was sitting in the escrow account in a surplus. I was told it would be resolved, then told the county said I ca n't switch, told numerous times that I would get a call back and this would be resolved. Every time I have called the county they told me it is illegal for my insurance company to deny my request to pay annually and offered to do conference calls, finally I was told I had an option to go pay the taxes myself and request a surplus check from the mortgage company. I want to be put on the annual property tax payment plan. It should not take 2.5 years of mortgage companies making interest on my funds and refusing/lying about switching my tax payments. I was told that if I paid the {$1000.00} shortage and had a county bill with the annual tax amount, I could be switched to the annual payment. I paid the shortage in XXXX and in XXXX XXXX, I just a refund check for the surplus instead of paying the taxes. I was told that my request was denied by a supervisor on XXXX/XXXX/XXXX.
08/19/2015 Yes
  • Mortgage
  • VA mortgage
  • Loan servicing, payments, escrow account
  • NC
  • 28677
Web
I 've been trying to work with Nationstar for months now. I submitted a claim abouta month and half ago due to after several calls and promises they could not orwould not sign a form needed to change my property from a titled property to a realdeeded property after I had the work done to do so. Since I could get the formsigned I went to bank and borrowed the money to pay the Mortgage off on XXXX/XXXX/15, then I would n't need the form signed a lien holder anymore. Well now it 's XX/XX/XXXX15and they have yet to send a release of lien to the county tax office in order for thelien to be removed so I could have my property changed from titled to real deededproperty. I 'm been advised that they only had 30 days to do this. Their customerservice told me that and the director of register of deeds told me that. I will bechecking with an attorney I guess, not sure what else I can do. This process allstarted back XXXX/XXXX/2015 and I ca n't seem to get any results out of Nationstar whom Ialways paid on time and would like to have better results from them. I have calledthem at least 15 times and spoke with a couple different supervisors and still can'tget what I need done, but yet they have been paid in full since XXXX/XXXX/2015. They havetold me two to three different dates as to when they processed and mailed therelease of lien, but yet Register of Deeds has not received it. I even gave them tocorrect address for the register of deeds. PLEASE help with this if you can. Wouldbe nice if they overnighted the release as they stated they would when I spoke tothem on XXXX/XXXX/2015 in order to have it done in the 30 days ... DID N'T HAPPEN. Thank you for any help, XXXX
06/22/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • AZ
  • 85304
Web
We refinanced our home in XXXX. The mortgage was paid off by XXXX XXXX. Our previous mortgage holder was Nationstar Mortgage. Nationstar paid to XXXX XXXX insurance our premium for the year before it was due, and while we were in the process of refinancing, we also switched from XXXX XXXX to XXXX XXXX insurance. XXXX XXXX refunded to Nationstar our premium of {$490.00}, however Nationstar refuses to refund to us the {$490.00}. Instead, they sent us the attached letter stating " We can confirm that a refund in the amount of {$490.00} is available to XXXX XXXX XXXX for prepayment made. You may need to request XXXX XXXX XXXX to obtain any refund. '' We have not been able to find a company called XXXX XXXX XXXX. On the XXXX of XXXX, I spoke with XXXX at Nationstar. She gave me her supposed phone number XXXX, which I have repeatedly called and at which I have left voicemail with no return calls. When I spoke with XXXX on the XXXX of XXXX, she assured me that a check for {$490.00} was being " expedited, '' and that we would receive it in " 14 business days or less. '' The attached letter dated XXXX XXXX, XXXX RE : Research Reference # XXXX, contradicts XXXX 's promise. We do NOT have the disposable income to be able to afford losing nearly {$500.00} - we were assured, in the refinancing process, that our escrow would be refunded to us and that it would be available for making our first new mortgage payment, which was clearly untrue. We are distressed in the extreme, losing sleep and worried about making ends meet. Our lawyer has advised us to continue registering complaints with the Consumer Financial Protection Bureau ( you ). Thank you for your assistance.
03/06/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • AZ
  • XXXXX
Web
My family has owned our home in XXXX, Arizona for over 30 years. I have had some major health issues the last few years and due to a XXXX and XXXX XXXX was forced to retire. I had a lapse in income after retiring while waiting for my XXXX checks to begin and as a result fell behind on my mortgage with Nationstar. Now that I am receiving a regular check from XXXX and with my wife 's income we can resume making our mortgage payments. The problem is that Nationstar will not accept our payment. They will not communicate with us or assign a point of contact. We have asked to be reviewed for modification programs through the federal or state government but they have not even opened a review. As a result we now have a foreclosure sale date set for XXXX XXXX, XXXX. This should not be happening because we can afford a fair payment if Nationstar just gave us a chance at a modification. My wife and I refinanced our home in XXXX. When I began having XXXX XXXX in XXXX and was unable to work we were allowed to apply for a loan modification and were approved. We made these payments without any problems until I XXXX in XXXX which left me unable to work. At this time the loan had been transferred to Nationstar. I do n't know why Nationstar is not even considering our current financial situation and working with us towards a restructured loan. I think it would be better for everyone and more money for Nationstar if they worked with us and allowed us to stay in the house instead of foreclosing on us. We are not that far behind on the loan and our balance is low as well. I definitely believe if Nationstar took the time to review our information we would qualify for help.
07/01/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CA
  • 90803
Web Older American
Nationstar has been making mistakes in managing my escrow for almost two years. It appears that Nationstar has manipulated my escrow account- by reducing payments one year and increasing another year- in order to justify the increase in escrow payments and creating an escrow shortage. Such escrow increases are illegal in California because my expenses have not changed. For years my payments have been as follows : real estate taxes {$10000.00}, hazard insurance {$760.00}, and flood insurance {$1900.00}. I provided the latest policies to the VP of customer services. XX/XX/XXXX, Nationstar paid only {$370.00} for my hazard insurance, below the required amount. XX/XX/XXXX, Nationstar paid {$920.00}, above the required amount. Immediately after this exaggerated payment, Nationstar followed up with an increase in escrow. Nationstar 's mishandling of my escrow account has caused me significant hardship. Nationstar knew that I was struggling after the rate increase XX/XX/XXXX, when I submitted a request for loan modification, which was rejected. Nationstar knew I was struggling, and yet they manipulated my escrow account in order to force upon me another increase, in total XXXX % increase in one year, in an attempt to force me into foreclosure. This appears to be a pattern for Nationstar : for customers in trouble, after a rate hike follow up with another increase in escrow. I found many such instances on XXXX. Regarding my escrow account, I want to take over and manage my own expenses : it will be simpler and more efficient for Nationstar. Prior to Nationstar, I have been making payments to XXXX XXXX for 6 years, always on time, never missed a payment.
04/07/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • AZ
  • 852XX
Web
I am trying to refinance my loan through a different lender than my current lender nationstar. My new lender received a pay off from nationstar mortgage which currently holds my mortgage. The pay off received shows principal owed and lender paid expenses. They show XXXX in current principal balance and show XXXX as Lender Paid Expenses. How it 's written on their mortgage statement is XXXX interest bearing principal balance, XXXX non interest bearing principal balance and XXXX lender paid expense. The main problem with the pay off received is that, nationstar is adding my non interest bearing principal balance of XXXX with the lender paid expense of XXXX and showing it as a giant lender paid expense of XXXX. My new lender is not allowing my refinance to go through because nationstar is inaccurately showing XXXX as a lender paid expense. This is giving the indication that Nationstar has incurred this much in expenses while servicing my loan which is inaccurate. My current mortgage has been modified through the XXXX program and it was divided into an interest bearing and non interest bearing principal amounts. nationstar shows this accurately on the monthly mortgage statement but, they are showing it inaccurately on their pay off statement. Under the new refinance program I am trying to refinance through, XXXX, it does not allow for any lender paid expenses to be paid, only principal amounts owed. Nationstar is unwilling to correct my pay off to reflect accurately and therefore I am not able to refinance with the new lender under the XXXX program. Nationstar is causing me harm with their servicing of my loan at this time. Need help getting this corrected.
03/25/2017 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 92571
Web
I have a formal complaint against Nationstar Mortgage. My loan is under the Making Home Affordable Modification Program. On XX/XX/XXXX, I received my monthly statement ( Exhibit A ) with an important message : " Congratulations! You have earned {$9800.00} in Pay for Performance incentives. Per the Making Home Affordable Modification Program guidelines, this amount has been applied to your mortgage loan as principal payment. '' That message is attached to my monthly mortgage statement every month until XX/XX/XXXX ( Exhibit B ) after which they transferred my loan to another lender. I have contacted Nationstar Mortgage multiple times and spoke with an agent and they all promise me that they will apply the incentive but was never done. They promise me that they will follow-up, but no return call. I called them again, but they intentionally hang up on me after being transferred to another line. After that, I received a letter that my loan had been transferred to another servicer XXXX ( Exhibit C ) and to a new lending company XXXX XXXX-1 ( Exhibit D ). Attached is the Detailed Transaction History ( Exhibit E ) from Nationstar Mortgage LLC, which shows nothing was applied as principal payment for the year XX/XX/XXXX. I also attached XX/XX/XXXX Form XXXX ( Exhibit F ) which reflected the principal payment applied to my loan due to my monthly mortgage payments only. My biggest concern is that the amount I am entitled to with regards to what I earned as Pay for Performance incentive was not applied to my loan as principal payment. I also demand that if they transferred me to another lender that the same amount be applied as reduction to my loan principal.
09/08/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 75071
Web
In XXXX we applied for and received a governmentmodification through our mortgage company XXXX. In XXXX of XXXX our mortgage transferred to NationstarMortgage. During this time we paid our mortgage ontime each month for the amount listed on our statement. In XXXX of XXXX I was informed by Nationstar that ourmortgage would be going up very significantly becauseour previous mortgage company XXXX had been lettingour escrow account go into a negative state of over XXXX said we would need to repay all the money and wantedus to repay in a short period of time with extremely largepayments. I told them I could not pay that amount andwould end up losing my house. After several phone callsand begging they agreed to let us stretch out the repayment. Our mortgage is now over {$600.00} more per month. I asked for an explanation on how something like this couldhappen and asked several times to speak to a supervisorand was never able to. I even sent a certified letter toNationstar and never received an answer. I asked for ourPMI to be removed to help lower our payment but becauseof the negative escrow amount they said they consider ourloan to be delinquent and until it is all paid back we will notbe able to get rid of our PMI. I said to them our paymenthistory should be considered and that it was n't my fault thatthe previous mortgage company let this happened. I askedwhy it took so long for them to figure it out as I had made 9months of payments to them at the lower amount. They saidthey had done an escrow review and discovered the issue. I learned of the increase by calling to pay my mortgage theynever even sent me a letter to explain or show whathappened.
08/21/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 956XX
Web
Please consider this correspondence to be formal notice that our mutual client is hereby submitting a complaint to the denial of loan modification because your company failed to provide the detailed explanation required by Regulation X, 12 C.F.R. 1024.41 ( d ). If a borrower 's complete loss mitigation application is denied for any trial or permanent loan modification option available to the borrower pursuant to paragraph ( c ) of this section, a servicer shall state in the notice sent to the borrower pursuant to paragraph ( c ) ( 1 ) ( ii ) of this section the specific reason or reasons for the servicer 's determination for each such trial or permanent loan modification option and, if applicable, that the borrower was not evaluated on other criteria. The client is also submitting a complaint due to the denial of loan modification because your company failed to evaluate this borrower for all loss mitigation options available in violation of Regulation X, 12 C.F.R. 1024.41 ( c ) ( 1 ) ( i ). Since X/XX/17 - the loan modification application was sent to the lender for review - since this time we have tried to obtain an update through opposing Counsel due to a litigation hold on the file the lender would not provide us with any information - they lender denied this application due to affordability on XXXX without any communication - the lender failed to provide any notice of the review and the denial is inaccurate - even if the payment increases the client shows enough income for the modification to allow him to repay his debt and retain his home - we request a new review of the clients information and communication to be granted during this review
03/21/2017 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 92804
Web
I fell behind on my payments because I lost my job and did not have an income until XX/XX/XXXX. I attempted to modify my loan on several occasion with my lender and was never approved. I applied for a modification XX/XX/XXXX and continued to provide all of the documentation needed to complete my review.. On XX/XX/XXXX after having emailed my representative all of the documentation needed to compete the loss mitigation packet, I was advised that the lender would escalate my request to postpone the sale of the property scheduled for XX/XX/XXXX. On the following day, XX/XX/XXXX, I called the lender and again confirmed that the supervisor had requested a postponement of the foreclosure sale. On XX/XX/XXXX, and XX/XX/XXXX I called the lender and again was assured that the foreclosure sale would be postponed. Please note that, I had consulted an attorney and if the lender had told me that a postponement was not going to be approved, I would have filed for protection under the bankruptcy laws. On XX/XX/XXXX, I called the lender and they advised me that no postponement had been submitted, and that the property was sold at foreclosure sale. I have confirmed with the trustee that no request was ever submitted to him to postpone the sale by the lender even though they had over 7 days to process the sale. The trustee advised that he utilizes the XXXX system with the lender, and that a postponement would have taken no more than 10 minutes to submit to his office. I request that my loan be reopened and that I be allowed to modify my loan to enable me to keep my home. The lender lied to me in order to avoid that I filed for protection under the bankruptcy court.
05/03/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 93444
Web
I worked in the mortgage industry for over 20 years. In XXXX I purchased our home doing a XXXX with XXXX of XXXX, at XXXX Interest only, and a XXXX and XXXX for XXXX XXXX. Like everyone else I thought everything was going to be great. In XXXX the industry as you know took a great hit. Our value in 3 years dropped from XXXX to XXXX. I was underwater. I worked for over 2 years trying to get my Modification with XXXX. Always the same excuses and threats. They would lose paperwork and force me to start all over again. This was very distressing for me and my family. I spent countless nights XXXX. I then filed BK in XXXX XXXX. One morning I decided to give up. I contacted the bank and offer to do a deed in lieu with them. Two weeks into the process, the bank asked me to once again apply for the Mod. I did so without adding or taking away any information from my Modification application. A few weeks later I was approved. Very grateful, we agreed to the mod. My XXXX and XXXX forgave the debt I owed them and re-conveyed their deed. The BK protected me from any of their write offs. My balance with the bank was XXXX before the mod, but now is over XXXX. There was principal forbearance that added as a balloon payment in the amount of right around XXXX. My interest bearing XXXX was reduced to XXXX, but at the end of the day there was no real principal reduction. Sure the XXXX and XXXX was removed, but I still have a ton to pay. Once the modification trial was complete, they transferred the loan to Nationstar. I am grateful to XXXX for giving us the help we needed to stay in our home, I would only ask that they forgive the amount that was on the forbearance.
11/11/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 90046
Web Older American
We obtained a home loan in the amount of {$990000.00} XX/XX/XXXX. Our home loan had been sold by the Originator, XXXX XX/XX/XXXX XXXX XXXX which then immediately sold our loan to a XXXX XX/XX/XXXX-XXXX Trust Fund ;. Due to a severe reduction in income resulting from the XXXX financial crisis we fell behind on our payments. XX/XX/XXXX XXXX recorded a forged Assignment of Deed of Trust assigning XXXX ' 'fictitious interest ' in our loan to XXXX Bank XXXX XXXX. as Trustee for the XX/XX/XXXX Trust Fund. XXXX XXXX XXXX XXXX XXXX XXXX XXXX acquired the servicing rights to the loan XXXX. XXXX commenced foreclosing XX/XX/XXXX. We challenged XXXX standing to foreclose in XXXX Court and XXXX cancelled the Trustee 's Sale. Suddenly, Nationstar Mortgage LLC began sending us letters claiming to be the new loan servicer, demanding monthly loan payments. We challenged Nationstar to prove that it had the right to collect our payments. It did not respond to our Qualified Written Request so, we refused to make any payments. Starting XX/XX/XXXX Nationstar recorded defective -pre-foreclosure notices. It falsely appointed XXXX to be the foreclosure trustee. We sued to Quiet Title XX/XX/XXXX. The Judge refused to hear the case. XXXX held an illegal Trustee 's sale of our home XX/XX/XXXX. We expect XXXX Bank to commence eviction proceedings shortly. We can not let Nationstar and its cohorts to get away with its felony actions. We can not get relief in court. Therefore, we are seeking CFPB 's assistance in bringing Nationstar to account for its actions and to extract compensatory damages form it in the event that we are evicted prior to CFPB 's intervention.
12/31/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • GA
  • 301XX
Web
After researching the reputation of Mr Cooper, I can see I 'm not the only one who they can not seem to 'service ' properly. They were happy to buy my mortgage from a big bank and _claim_ they 've paid the homeowner 's insurance as required by the mortgage but, like so many others, the check just does n't seem to get there. And without homeowner 's insurance they want to modify the terms of the mortgage? This is a predatory lending practice ... they should not benefit from failing to adhere to the terms of the mortgage ... I PAID into the escrow all year ; they are REQUIRED to pay those monies on behalf of both of us to protect BOTH party 's interests. Clearly there is a pattern and rudimentary research on consumer complaint boards and XXXX show there are internal problems with this company 's desire to do the right thing by consumers who have no choice but to do business with them. This mortgage company should be MADE to make it right with all consumers by providing proof of payment ( just like I would have to do showing a franked/processed check & the account it went through ) or they should have to pay penalties and make it right with the insurance companies who are cancelling policies because premium checks do n't arrive or bounce. What can a consumer do? I did n't choose this mortgage company. I am no longer in a position to modify or refi with another lender as I was when I took out the loan decades ago ... I just want to continue to pay as I always have, pay off the note, and keep my home for my children 's sake. Clearly this is all just a money game to them while consumers lives are toyed with while they work hard to keep their homes.
07/28/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NC
  • 28214
Web
XX/XX/XXXX I purchased my current home from the HOA for XXXX. I moved into the home XX/XX/XXXX. There were code violation that we manually fixed. In XX/XX/XXXX I attempted to put my home on the market and when doing the title search and trying to find what the payoff truly was it lead us to XXXX XXXX that has stated they do not have any info on this house. There were no letters being sent showing the current mortgage company attempting to collect. No foreclosure or default notices from XX/XX/XXXX all the way to XX/XX/XXXX and before I bought the house it was sitting vacant for a year. Somehow the realtor I was working with found that Nationstar Mortgage was servicing the loan since the original company XXXX XXXX had shut down in XX/XX/XXXX. The last assignment shown was XXXX XXXX. After talking to Nationstar we found out there were not any payments made since the origination of the loan in XX/XX/XXXX. I decided not to sale seeing the profit was not gon na be what I had planned. After this nationstar tried to collect from the previous owner since the loan was still in his name though I had deed on the house. the bottom line is they trying to foreclose on my home without proper proof of validation of a real instrument of Debt. They are acting on behalf of XXXX XXXX that has nothing to do with my home. I sent a letter for proof of a real debt. They responded to me saying they received my correspondence and will respond by XX/XX/XXXX. The sale date for auction on my home is XX/XX/XXXX. This matter is not cleared up and still being investigated. I am confused how they can sale my home without proper proof and while it is still being investigated.
12/03/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • PA
  • 17110
Web Older American
Nationstar has " retailed '' against me after the conculsion of my first complaint. ( XXXX by once again unilaterally changing the terms and condition of my 30 year fixed mortgage by increasing my monthly payment and making sure my statement does not reach Pennsylvania until XXXX XXXX or the XXXX of the month. Now they are calling me twice a day every day even on Sunday. This all began with the very first payment I made to Nationstar when I paid my {$1200.00} payment and they unilaterally deducted {$40.00} for an escrow account in which my mortgage did NOT require such action ; this was on XXXX XXXX, 2013. Even after many letters they stopped the escrow account they " never '' re-calculated my Principal and Interest and therefore I never received proper credit and the fees began. In addition the Court ruled you could not " force place '' flood insuance ( sent them a copy of the Court 's decision ) - guess what Nationstar ignored the decision and forced placed flood insurance on me - they truly believe they are above the law. Even after I filed with Cfpb they submitted the same letter to Cfpb they sent to me none of the letters addressed the issue as I outlined and the fact the knew nothing would happen to them with me filing the complaint. When I looked at Cfpb 's web site there are pages and pages against Nationstar, I will keep submitting complaints and maybe just maybe the Federal Trade Commission will begin an investigation if they have not already done so. I have each and every document since XXXX 2013 this is XXXX of the reasons they double-talk in their responses. I even asked them to have a face to face with me nothing happened.
03/11/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Credit decision / Underwriting
  • NY
  • 109XX
Web
We received a loan modification back in XX/XX/2011, we had a 90 day trial and it was official. If we paid our mortgage on time we would receive {$1000.00} off our principal mortgage every year for 5 years and at the end would get {$5000.00} off the principal mortgage. We had this agreement with XXXX who sold our mortgage to Nationstar Mortgage Company 3 or so years into it. Nationstar and XXXX both assured us that we would not have a change of any kind. We continued to receive the {$1000.00} credit every year. We continued to pay on time. Yesterday I was informed that we were not getting our {$5000.00} credit because Nationstar claims they did n't receive my " Real Estate Fraud Certification ''. We not only sent this form 3 times by regular mail, we finally were granted permission to email this form. Prior to the due date ( which in not on the form they mailed to us ) we were told we could only send it regular mail. Every year when we received this incentive, we did n't need to fill out Fraud Certificaton paperwork. However, we did fill it out several times and yesterday I was told that the research Dept decided we could n't get the credit to our mortgage. I asked the representative to please allow me to speak to a representative in that Dept. and I was told they are in a back room and I ca n't speak to anyone from that Dept. They do n't have phones, instead I must email them. I then spoke to ( Supervisor XXXX ID # XXXX ) who assured me she would fix this problem, yesterday she called to say we would not receive the credit. We have worked very hard to maintain our end by paying on time consistently and feel we are entitled to this incentive.
02/06/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CT
  • 06484
Web
On XX/XX/XXXX I submitted a modification package to Nationstar Mortgage. I was assigned to a single point of contact at Nationstar. On XX/XX/XXXX I was informed that Nationstar had received all the documents except for XXXX items which were the rental receipts for the rental property and the mortgage statement for my primary property. These items were sent to Nationstar on XX/XX/XXXX. On XX/XX/XXXX I was informed by Nationstar that they did not receive these documents and the file had been closed. The items were sent to Nationstar by email to XXXXXXXXXXXX and I received a verification email from them that it was received on that date. The documents were immediately sent back in and the case was reopened only to be told a week later that it had been denied because the investor who owns my loan does not do modifications for rental properties. Why did Nationstar Mortgage make me go through all the motions of sending in all my documents, asigned a single point of contact and have numerous conversations with me over that time if they were going to only end up denying the loan modification. The property is almost 200 % underwater with it only being worth {$520000.00} and I owe Nationstar over {$800000.00} for the property. The very fact that I still want to continue making payments to them when I will probably not have any equity in the home for years to come shows how committed I am to keeping the property and maintaining the payments. I was also told that investor is an anonymous entity that I can not even have the chance to appeal my case to and that is why I am turning to the Consumer Financial Protection Bureau to investigate my case.
08/09/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • IN
  • 476XX
Web
In XXXX of XXXX, Nationstar Mortgage contacted me about requiring my property to have flood insurance based on XXXX updated maps. Knowing this was a mistake, I started into doing the research to get this corrected. In XXXX of XXXX, Nationstar Mortgage informed me that they have obtained flood coverage on my behalf and debited my escrow account. In the fall of XXXX, I obtained all the documentation to submit to XXXX for a Letter of Map Amendment. In XXXX of XXXX I received the Letter of Map Amendment removing my property from the flood plain. In XXXX of XXXX, Nationstar Mortgage released my obligation to have flood insurance. Nationstar refunded a prorated balance of the insurance premium. I should have been refunded the whole premium based on accompanying documents with the Letter of Map Amendment and XXXX Flood Insurance Program " Cancellation and Nullification '' document reason # XXXX. My request for full reimbursement of premium is based on XXXX 's document titled " Addition Information Regarding Letters Of Map Amendments '' provided in the XXXX cover letter doc. Paragraph XXXX of this document states : " If a lender releases a property owner from the flood insurance requirement, and the property owner decides to cancel the policy and seek a refund, the XXXX will refund the premium paid for the current policy year, provided that no claim is pending or has been paid on the policy during the current policy year. The property owner must provide a written waiver of the insurance requirement from the lender to the property insurance agent or company servicing his or her policy. The agent or company will then process the refund request. ''
04/22/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • TX
  • XXXXX
Web
We recently received a mortgage statement showing our escrow account increased by a little over {$460.00}. Which is over double what the current escrow payment amount was. We never received an analysis until we called and requested it ( which is attached ). We were previously in a bankruptcy, but were receiving other notifications from Nationstar through our attorney, such as interest rate changes due to our ARM loan. They are stating they sent one to our attorney and to us. However, this analysis is dated after the date of our bankruptcy discharge. We logged into our online account and there was also no analysis available. We called and realized that the reason for the increase was because they had not completed an analysis on our loan in years so the deficiency/shortage that is showing of over {$4500.00} is made up of years worth of items. We called Nationstar asking for previous years analysis and were transfer several times until the call was dropped after an hour of being on hold and/or transferred this happened twice. The third time after holding for almost an hour we were finally told that it is their policy that they do not preform an analysis unless the customer requests while they are in bankruptcy. There were new bankruptcy laws passed in 2011 to prevent this sort of action by lenders as well as RESPA law does not make an exception for bankruptcy loans. It just requires that the analysis be done at least annually. Due to their lack of compliance with laws we now have to figure out how to make a payment that is {$500.00} more than normal on a loan that is 12 years old and only had increase of disbursements of less than {$200.00}.
01/17/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 33542
Web Older American
I started having difficulty paying my mortgage in XXXX to Nationstar Mortgage XXXX, TX, as a result of The XXXX Slowdown, but managed to keep up my end until XXXX XXXX, XXXX. At that time I HAD to make my XXXX, XXXX payment or I would be in ( forclosure ) trouble. When I tried to make my payment a sign came up : " For The Selected Loan - Online Payments Are Not Allowed ''. I called and was told I had not made my XXXX, XXXX payment and therefore in order to pay XXXX, XXXX I had to also pay XXXX XXXX again. I did the XXXX payments XXXX XXXX, XXXX knowing they will think XXXX, XXXX is still due even though I knew the XXXX payment had been made in XXXX, XXXX. But I did n't have enough money in the bank to make the XXXX payment, because of the double XXXX XXXX payment and knew than and there I would be in default. Of course, I sent correspondance on XXXX XXXX, XXXX telling them all this and providing my bank records showing I had paid XXXX, XXXX. I heard nothing from them until XXXX, XXXX. I received correspondance from Nationstar Mortgage dated XXXX XXXX, XXXX, saying they were responding to my request received XXXX XXXX regarding the application of the monthly payments. THERE IT SHOWS IN BLACK AND WHITE THAT I DID INDEED PAY THE XXXX, XXXX PAYMENT ALTHOUGH ONE MONTH LATE! AND THAT MY DOUBLE PAYMENT PAID XXXX AND XXXX, XXXX. But I was than shifted to HARP and the very last piece of information they asked for was a Profit and Loss Statement from the accounting department that I get quarterly funds from, and I could not geat it in a " timely manner ''! My foreclosure date is XXXX XXXX, XXXX and is also the sale date! Thanks for listening.
02/25/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • LA
  • 70458
Web
My wife and I have been residents of XXXX XXXX all of our lives and want to spend our retirement years in our home. We have done everything we can think of to resolve matters with our mortgage servicer, your company Nationstar mortgage, but our pleas for assistance have been ignored. We are being forced out of our home because Nationstar Mortgage can not get their process together and are failing to communicate with us properly. The servicing of our loan was transferred to them from XXXX Mortgage, but the payments we sent to XXXX XXXX Mortgage and to Nationstar Mortgage was never applied to our loan. Further, Nationstar Mortgage will not speak to us professionally regarding our mortgage and the problems they created. We are in a situation where they are going to take our home away through foreclosure, but it is n't our fault. We are hoping that you could reach out to Nationstar on our behalf and get them to speak to us. We just need a push, not for you to get involved, unless you are will to do so. The problem started the end of 2011 when my loan was transferred from XXXX XXXX to Nationstar Mortgage. During our time with XXXX XXXX the service was perfect, but once Nationstar Mortgage took over our mortgage issues began and now has turned into a nightmare. They lost our mortgage payments and this was the start of our problems and they are failing to recognize their errors and correct them. Nationstar Mortgage is refusing to work with us and has declined to take our partial payments. They are now demanding the full delinquency amount. This is impossible and has pushed us further and further behind and we are faced an imminent foreclosure.
09/26/2018 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • VA
  • 23223
Web
I was behind XX/XX/XXXX payment as i was told by a representative to miss a payment in order to apply for mortgage assistance. I then mailed a payment in of {$1000.00} in XX/XX/XXXX which was confirmed and received. I then mailed a payment of {$700.00} in on XX/XX/XXXX which was confirmed and received. I was advised that the payment sent in XX/XX/XXXX was credited to my XX/XX/XXXX payment. I received a trial modification on XX/XX/XXXX I made all payments and in XX/XX/XXXX i was advised that the final modification was mailed out to me in which i never received the documents. I continued to make payments on the mortgage and never received word that the lender removed me from modification review for not signing the modification documents. I was not made aware of lender not receiving documents as lender did not correspond anything with me until XX/XX/XXXX when i received documents stating NOTICE OF DEFAULT. I began to worry. I have placed several calls to lender to advise that i never received any documents. Lender advised me that they sent the documents to XXXX XXXX who previously represented me back in XX/XX/XXXX. In which the law office is closed and no longer represents me. I have sent in several documents stating XXXX XXXX does not represent me. I have been attempting to get the final modification documents from lender but every time i speak with someone i get the run around passed from department to department. I need some assistance with this situation. I have mailed in a letter of error to lender and yet i am still not getting any resolution. Also, i just made the payment of {$900.00} which was advised by the representative ( XXXX ).
08/31/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • FL
  • 34953
Web Servicemember
We are trying to sell our current home and purchase a new one. Mr. Copper the loan company on the house we own now had told us when we got into a modification that they would adjust a lot of the fees which are over eighty thousand dollars on a XXXX XXXX XXXX XXXX dollar loan. We have asked them to explain all the fees and they refuse to do so just saying they are correct and there is nothing that we can do. We have been mislead and lied to for years throughout the process. The original loan was with XXXX XXXX XXXX and it was a terrible interest only ARM that we tried to get out of and the only way to do so was to default. We did that and XXXX added a bunch of fees and then went out of business for criminal activity. The loan was sold to Nationstar whom added XXXX XXXX more dollars to the loan during the modification and said if we did not agree to the fees that we would loss the house. We have an XXXX XXXX son and we have no choice and signed the modification. XXXX XXXX XXXX dollars was set aside and not bearing interest. They told us that they would work with us to reduce that because that was all fees. That never happened. My loan of XXXX dollars is know XXXX and I have not borrowed any more money on the house this is all fees that were added to my loan and Mr. Copper refuses to help us in anyway. The fees accumulated in a very short time. We have tried everything to work with Mr Copper, Nationstar and XXXX did everything they told us to do during the modification and they just refuse to explain anything. We hope you can help us get somewhere and headed in the right direction. We only want to be treated fairly. Thank you for your help.
07/21/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • AZ
  • 85710
Web
Nationstar refuses to postpone Trustee sale despite the fact I have a signed contract and approval from Nationstar to short sale the property. One two separate occasions, the agents lied to me ( borrower ) by telling me that they are unable to postpone the auction without approval from XXXX ; however, XXXX told me that it is the servicer who requests the postponement of the trustee sale. It was n't until I spoke to XXXX at Nationstar today, XXXX XXXX that explained that Nationstar will NOT postpone a sale despite a signed contract if Nationstar has already postpone it twice. My XXXX seller 's offer of $ XXXX backed out after the short sale process took 2 months to even get a counteroffer from XXXX which XXXX turnaround is 3-5 days. My XXXX offer of $ XXXX was signed on XXXX XXXX, 2016 ; however, it was n't until XXXX XXXX Nationstar submitted the offer to XXXX, which XXXX counteroffer came in on XXXX XXXX. When I asked the agent why it took that long, the agent agreed it took too long and could n't explain why. Remember this is the XXXX offer Nationstar has submitted on this property, there 's no reason why it needed to take 16 days to submit an offer on a house they have already submitted to XXXX. Furthermore, the Trustee Sale is approved to start at $ XXXX, but Nationstar refuses to push back the Trustee Sale when I already have a signed contract with a Buyer for $ XXXX. A nice family is going to learn that they lost the house they put down XXXX % in escrow because Nationstar is unwilling to postpone the Trustee Sale. Nationstar needs to postpone the Trustee Sale and allow me to short sale the home which is what they agreed me to do.
07/11/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CO
  • 804XX
Web Older American
In XXXX 2015 I started a loan modification process with Nationstar. Over the next few months I was never able to upload docs through their online portal. I started sending documents via e-mail. Over time they would ask for updated documents. They started asking for the same documents I already sent. This went on for a while and it started to look like they were not receiving the documents I was sending over and over. After a while I gave up sending documents via email and started faxing them but they were still telling me nothing was received. About 3 months into this process I was XXXX and spent 4 days in the hospital. This accident aggravated an already XXXX and I am having XXXX separate XXXX in the next 6 months. At one point one of the representatives told me " it looks like your updated documents were being thrown away thinking they were duplicates. Additionally they continued using a PO Box address that was closed 3 years ago. They said they sent me a letter of denial due to unreceived documents. They in fact had all documents requested. I never received a letter of denial and never got any notifications in the notification area on the internet portal. I had conversations over the phone and they never mentioned a letter of denial. They never notified me for lifting the foreclosure postponement I found out about the foreclosure postponement being lifted 30 minutes before the sale. I never got the chance to finish a loan modification because of nationstar 's ineptness. I have over 140 emails demonstrating this fact. By doing this they have denied my children an education and denied me any security in my older age.
03/14/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • OR
  • 97005
Web
My mortgage payment of {$2000.00} was wired to Nationstar Mortgage on XXXX XXXX, 2015. My bank has confirmed the payment was made and received by Nationstar. Due to an incorrect account number keyed in Nationstar was n't sure where to apply the payment so they have said they returned the {$2000.00} to XXXX Bank. I have made numerous calls to XXXX Bank and as of XXXX XXXX, 2015 they have been unable to locate the money so have requested I ask Nationstar that they provide me the routing and account number of where the refund was sent. Nationstar does not seem to be able to or does not want to provide that information. After over XXXX in coming and out going calls and XXXX months later there is still no resolution. However, in the mean time myself and husband have been sent to collections over a payment that was made and received by Nationstar. I have always prided myself on making timely payments and keeping my credit in good standing. At this point I am frusterated and am not sure what else to do. I suggest you go to Nationstar victims or Nationstar bandits take a look at their XXXX reviews its very apparent I 'm not the first victim here. If needed I can provide very specific information of the people I 've spoken with at Nationstar, email correspondence records as well as in 5 days I will have from XXXX Bank copies of the XXXX way calls between Nationstar, XXXX Bank and myself. XXXX Bank has told me they have never delt with a mortgage company that is as difficult to deal with as Nationstar. Lastly in the " attachments section '' I have attached a time line letter I have sent to someone else who I 've reached our for help as well.
05/15/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • WA
  • 98031
Web
My mortgage payments were current with XXXX when XXXX sold it to Nation Star Mortgage on XXXX, 2014. Nation Star claimed I did not make the payment for the month of XXXX previous to their taking over the loan, so to protect my credit, and in good faith we made an extra payment. I then provided them documentation proving the XXXX, 2014 payment was indeed made to XXXX XXXX. We have repeatedly sent in documentation to different entities within their company they told us to send it to, and made repeated phone calls to resolve the dispute. All the contacts they provided us ( XXXX. " single point of contact '' & XXXX my " dedicated loan specialist '' ) were repeatedly unreachable by phone and unresponsive, would not return phone calls after we left messages on their voicemail. As of today, 8 months later, they have not properly credited the account, which *should* show as paid XXXX month in advance. The only responses we get are from their " research department '' who we are able to communicate with in writing but still assert the position that the loan was due for the previous month 's payment at the time they took over the loan. This is still wrong and irresponsible for the company to improperly credit my payments. The issue is simple, I made an extra payment in good faith until such time that the company can find their error, provided them with documentation to help them find their error, and have submitted numerous requests for my extra month 's payment to be properly credited to a future month. It appears they are so far incapable of simple accounting or providing a valid contact person to discuss and resolve this over a 6 month period.
04/02/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • UT
  • 84092
Web
Nationstar Mortgage breached our contract by ( 1 ) making tax payments when no escrow account existed, and ( 2 ) increased the monthly payment when the contract states this can not occur. ( see HUD-1 page XXXX ) Nationstar declined my request to remove the escrow account they applied after more than a year of no escrow ( see XXXX XXXX letter in attached Payment Docs ). Nationstar claims I owe them {$6900.00} for a tax payment in XXXX. Their employee XXXX XXXX confirmed my payment was received first and that Nationstar will receive a payment refund for being second payment made. ( see cashed checked in Payment Docs ) Nationstar has not accounted for a {$15000.00} Escrow payment made at closing ( see page XXXX of HUD-1 ). Nationstar did make the XXXX Tax Payment of {$6900.00} before me. My check was returned by the state ( see Payment Docs ). This means Nationstar still holds {$8400.00} of my escrow funds ( {$15000.00} - {$6900.00} ). Nationstar demonstrates gross accounting negligence with inconsistent monthly payments. Payments XXXX $ XXXXXX/XX/XXXX $ XXXXXX/XX/XXXX {$62000.00} Yes, they billed me $ XXXXXX/XX/XXXX $ XXXXXX/XX/XXXX $ XXXXXX/XX/XXXX $ XXXXXX/XX/XXXX $ XXXXXX/XX/XXXX $ XXXXXX/XX/XXXX $ XXXXXX/XX/XXXX $ XXXXThe attached resolution letter was provided by Nationstar to my initial compliant to the CFPB. They closed the dispute as resolved. I continue to make the contracted payment of {$1500.00} on-time each month. Nationstar claims I am over 49 days past due and have submitted my name to debt collections. In summary, I am seeking a return to no escrow and a {$1500.00} monthly payment as agreed upon in the contract.
12/28/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • GA
  • 300XX
Web
XX/XX/XXXX my mortgage company Nationstar sent me a letter stating I was behind in my mortgage by few payments. I had just completed a chapter XXXX bankruptcy in XXXX. My house as well as my trustee payments were under strict compliance. I called Nationstar to resolve this issue but no one I spoke to could give me the dates of the missed payments. I spoke to a Hud councilor who referred me to the CFPB. I submitted a complaint ( case # XXXX XXXX on XXXX. Nationstar researched the problem and found XXXX payments that should have been credited to my account from their bankruptcy department. When I logged on to my account they had credited me with XXXX payments but then had taken one back out. I have since contacted the Attorney General for the state of XXXX as well as the Attorney General of XXXX. Nationstar has replied that now my missing payments were from around XX/XX/XXXX. XX/XX/XXXX was involved in a motion for relief during my bankruptcy. My previous mortgage co. XXXX had changed my house pymt but had not included the escrow amount. When XXXX realized the mistake they filed a motion for relief. I was instructed by my attorney to hold my house payments until the outcome of the hearing. The outcome that was settled on was for me to remit a payment of XXXX and to make XXXX additional pymts of XXXX each month beginning on XXXX/XXXX/XXXX. All payments were sent to and deposited by nationstar as they had purchased my mortgage at this time. I am not behind in my mortgage payments. Nationstar continues to send letters that I am behind and I just simply want them research this and get this issue resolved. I hope this information will help.
03/16/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 90049
Web
I fell behind on my mortgage because my mortgage company gave me an adjustable payment which increased my payment from about {$18000.00} to {$28000.00} overnight. I hired an attorney to help me apply for assistance and they have submitted my application to Nationstar who is now called Mr. Cooper. Mr. Cooper states the only reason they can not modify my mortgage is because the owner of my loan says if they modify it the total payment must drop. My attorney appealed this decision and they mailed back paperwork showing the proposed modified payment and it is only a couple hundred dollars higher than my current payment. This rule makes no sense. My old payment was {$18000.00} and overnight my payment went up to {$28000.00}. And now my servicer is saying the only reason they will foreclose my home is because if they modified it the payment would go up by a couple hundred dollars per month. My servicer states the owner of the loan also will not extend my maturity date. They say they will not offer any more interest only options. My attorney has requested the servicer contact the owner of the loan and ask for one exception on any of these possible fixes and the servicer thus far has refused to do so. My attorney believes the servicer has an obligation to contact the owner of the loan to ask for any of these exceptions. To merely foreclose my home due to a technicality which makes no sense after basically purposely putting me into a loan which they knew would balloon out of control ( $ XXXX to $ XXXX payment increase ) seems fraudulent and purposeful. Anyone looking at this much of an increase who has common sense can see this is not right.
07/13/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NJ
  • 080XX
Web
I have been attempting to obtain a loan modification for years. Recently, there was a sale put on my home which I had the sheriff push out two weeks twice as they will only push out the date for two weeks. However, Nationstar will not budge needing 37 days before the sale to review my request. I had submitted a complete application several times now and it is not getting reviewed.

. We purchased this property almost 38 years ago in XXXX of XXXX . I always worked hard and was able to pay our mortgage and obligations on time. We originated this loan in XXXX of XXXX increasing our debt so we could make necessary repairs to the home and some upgrades. We fell behind in XXXX of XXXX after we had depleted our savings for months for legal and attorney fees for our son. Because of his legal issues, we have full custody of our granddaughter. Also, his wife and XXXX children had to move in with us having nowhere to go. Our monthly expenses tripled not only food but all utilities. From all the stress over the past 4 years, I have had ongoing medical issues with XXXX , XXXX , XXXX XXXX XXXX & XXXX XXXX . I see doctors on a regular basis. All the copayments and monthly prescriptions have added to my increase in expenses as well. Our property value was estimated at {$230000.00} and at this point with the arrears owed from XX/XX/XXXX , we owe close to {$440000.00} but please understand, we are now a family of XXXX living in this home and have all been through XXXX and back. After being here almost 38 years, to move would be devastating. We wish nothing more than to keep this home we love and need so much.

03/07/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • VA
  • 23518
Web
Nationstar Mortgage purchased my loan from my original mortgage company. I was sent information stating none of the terms of my loan could be changed. Nationstar refused to make payments from a volunteer escrow account that I had with my previous loan company. My homeowners insurance was canceled and I had to pay a portion of it to get it reinstated. I asked in XXXX of XXXX that my escrow account be removed from my mortgage statement. I paid my second qtr. taxes in XXXX XXXX and recently paid my 3rd qtr. taxes XXXX/XXXX/XXXX. Nationstar has been applying the principal and interest payments I have been sending to everything except my principal and interest. I was told in XXXX by a representative of Nationstar that my bill would be corrected and it would be reflected in my XXXX bill. Although my taxes are paid and all my principal and interest payments have been made to Nationstar, I received a threatening letter from Nationstar. And, now that they have sent a threatening letter, it is nearly impossible to get a representative on the phone. After a barrage of calls from Nationstar, and my attempt to contact them, I get a voicemail answering service for the first time ever. It appears Nationstar is attempting to ruin my credit in the process of trying to force me to send my taxes and insurance to them. They have added fees and requirements that were not part of my original loan terms. Once they were notified I was going to refinance my loan I received mailings and calls in an effort to get me to refinance with Nationstar. I have refused based on loan rates and since then Nationstar has attempted to bully me through coercive actions..
07/21/2017 Yes
  • Debt collection
  • Mortgage debt
  • Took or threatened to take negative or legal action
  • Seized or attempted to seize your property
  • NY
  • XXXXX
Web
Thank you for fielding my previous complaint against XXXX, XXXX XXXX XXXX and their attorneys, XXXX XXXX XXXX XXXX XXXX. The bank, in addition to the attached and incorporated response to your office, sent the change in address to XXXX XXXX XXXX address in New Jersey, and to the attention of the special unit, as addressed on the copy I have provided, also attached and incorporated as my proposed updated complaint. In the alternative, please consider this correspondence as a new complaint against the parties contained in the correspondence, additionally attached and incorporated. I had not heard from the bank or their attorneys after receiving their responses from your office. In XX/XX/XXXX, I received the attached and incorporated post card notice, under envelope return addressed at XXXX XXXX XXXX XXXX XXXX address. Then in XXXX I received the attached Validation Notice from XXXX XXXX XXXX Attorney XXXX XXXX, XXXX, on behalf of NATIONSTAR MORTGAGE and post marked XX/XX/XXXX. I responded to the letter by sending a written request for substantiation/qualified written request on XX/XX/XXXX. The Notice of Auction letter was sentXX/XX/XXXX and I responded with the Notice of Grievance and Error, all attached and incorporated by reference. It is my position that the documentation mentioned above is evidence of knowing and egregious violations of Federal and New York State Debt Collection Procedure, RESPA and TILA, and contains false and misleading statements, simulations of legal or judicial process and sanctionable ethical and professional misconduct. I hope that your office can assist or mediate in interrupting their wrongful actions.
04/30/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 32244
Web
There are a couple of issues. When my mortgage ( by XXXX XXXX ) was sold a past due balance was transferred to the new mortgage company ( Nationstar Mortgage ). I spoke to Nationstar and was told repeatedly that this balance was part of a forbearance that the XXXX issued but all of the information had not been sent over yet. When it continued to appear on my statement I called and called, waited long periods of time to reach a person, having that person ask if they could place me on hold while they reviewed the account and made notations at which time the phone would begin to ring again and another person would answer and ask if they could have my loan number. This happens, at least, 4 times during each call until I am forced to hang up. In addition, they have tacked on a large amount for insurance they claim to have not been able to verify. This is incorrect. XXXX advised they sent over the insurance information and my insurance carrier said Nationstar could see if there was coverage on the home. Nationstar charges {$9.00} to make an online payment if the payment is made after the last day of the month regardless if the payment is past due or not. Past due payments are charged this fee plus a late fee. If the payment is made via phone the fee is {$19.00}. I have paid additional monies on several of my payments trying to put the mortgage a month ahead in order to avoid the online payment fees. Each month the overage is applied to the principal. When I have spoken with Nationstar they say that 's just the way it is and ca n't be undone. Their advise is to note it when I make the payment but there is nowhere to make this notation.
03/30/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 91786
Web
We signed a Home Affordable Modification Agreement with XXXX XXXX XXXX on XXXX XXXX, XXXX. The agreement included {$130000.00} in deferred principal, to be forgiven in XXXX installments - specifically on XXXX XXXX XXXX, XXXX and XXXX ( anniversary dates ). Each installment should have been for XXXX of the total, and we should have received a XXXX in XXXX, XXXX and XXXX for the corresponding amounts. The loan was subsequently transferred to Nationstar Mortgage on or about XXXX XXXX, XXXX. Nationstar failed to provide a XXXX for XXXX, and XXXX the amount of the deferred principal on the XXXX provided for tax year XXXX. This constitutes a breach of the agreement XXXX XXXX XXXX, page XXXX ). I have contacted Nationstar MULTIPLE times and their answer is that the XXXX XXXX reflects XXXX of the deferred principal balance. Whilst the figure is XXXX of the total - it was to be forgiven in XXXX portions in year XXXX, XXXX and XXXX. In XXXX, I am subject to taxes on principal reduction in the state of California, whereas I am not subject to taxes on that amount for XXXX. By providing ONLY the XXXX XXXX for XXXX the actual amount of principal reduction, I will be required to pay taxes on XXXX the agreed upon amount from the HAMP document. By lumping together the 2 years forgiveness in violation of the agreement, Nationstar has exposed me to additional tax liability in the state of California. I need either a corrected XXXX that ONLY reflects the XXXX forgiveness portion AS AGREED in the documentation or compensation for the additional California State Taxes I will be subjected to because of the breach of the HAMP agreement by Nationstar.
10/23/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CT
  • 06489
Web
my mortgage company merged with a company called XXXX XXXX in XXXX of XXXX the first month of the merge my mortgage never was taken out of my bank. so on the XXXX th of the month to not incur late charges i called in and they said my payment was never recieved. so i then took the time to pay it over the phone on the XXXX. i do online banking checked my acct to see if payment came out on the XXXX, only to find out my original check was deposited for XXXX dollars stamped on the back was the date of XXXX. XXXX so they clearly had my check the full time and also took the payment over the phone and took XXXX out again totaling XXXX on the XXXX i was told the XXXX would be crediteded back to my account by a XXXX, i watched my acct till today the XXXX called in again and was told by a XXXX that it was not done and he could do it. he did not do it either so my next call requseted a XXXX her name is XXXX and she proceeeds to tell me she can not issue a refund, and that they would need me to contact my bank for a conference call to see if my funds cleared for all amounts. at this time i am extremly frustrated and i know for a fact that this should never have happened. i have heard of banking practices where they do not deposit your check until after the due date and i am pretty sure this is what XXXX XXXX is doing and it sickens me. i work very hard at keeping my credit in good standing and if i did not check my acct daily i would never have known my origianal check was not deposited until it was too late. i believe they have very shady practices. so now i am waiting for a refund because they took an extra XXXX. thank you for listening..
06/01/2017 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • NJ
  • 085XX
Web
Nationstar added my sister to the mortgage. When I first brought the house to help out my mom the mortgage was in my name and sister XXXX XXXX . Less than a year later XXXX 's name was taken off. My mom 's credit still was n't too good due to divorce, however the bi weekly program, plus deed and taxes was put with my mom 's name XXXX XXXX and XXXX 's was taken off. When Nationstar brought the loan 3 years ago my name was only on the loan, however about 9 months ago Nationstar decided to put XXXX 's name back on the loan. My mom pays the mortgage, which Nationstar has her bank account on file to take out every month. I have tried to refinance either by myself or with XXXX XXXX . But because of Nationstar adding XXXX 's name for no apparent reason we can not do so. XXXX is also very upset because no mortgage company has been on her credit report for over 5 years, now all of a sudden Nationstar is showing up on XXXX credit report. I have sent Nationstar several times all the paperwork without XXXX 's name on it and with my mom 's name on all documentation and they refuse to remove XXXX 's name. Now also my mom usually pays my phone, but now they wo n't even allow that. My mom has called in paying since we first tried to refinance and stopped the biweekly. Their customer service people are very unknowledgeable and can not even sp eak English clea rly. Also I have asked them several times and sent them documentation that I would pay my own homeowners insurance, as they are thiefs in my eyes. My homeowners went up {$9.00} a year in XXXX Nationstar raised my rates by over {$12.00} a month because of this.
06/15/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • TN
  • 378XX
Web
XXXX did a loan modification without all the paperwork and denied myself the XXXX for my service in the military. I am adding information to cfpb case #XXXX. signature on power of attorney is not mine that they have on file. Then XXXX acquired the loan from XXXX instead of fixing the issue the let never investigated it or fixed it then we provided the with a XXXX dollar check nothing was applied to loan the just returned $XXXX stating that is was part of a lawsuit if so then were did the XXXX go for the loan my mother paid. Then the loan was sold to Nationstar mortgage how can they own the loan with out the proper signed documents. My mother already provided the assignment that XXXX provided to us and nationstar mortgage that gave XXXX and XXXX the rights to the loan if that was the case was it never signed, notarized, and filed at the court house to this date that document is not filed there. As well as who signed my initials on the power of attorney that XXXX provided for the loan mod that was done in XX/XX/XXXX why the loan done in XXXX TX, why did XXXX, XXXX trying to hide this information from nationstar mortgage and us. Why is it that XXXX gave us a case number for the investigation that they were going to do when none was done. How can XXXX people that were deceased sign quick claim deeds for a loan mod. And how can they adjust the loan payment to reflect the loan mod if no paperwork was officially signed by all parties. And now why is nationstar wanting a loan mod done on this loan and us to provide info on the loan with XX/XX/XXXX-XX/XX/XXXX tax statements when they didn't take over the servicing right till XX/XX/XXXX.
09/06/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 32092
Web
I originally took this 30 year mortgage out with XXXX in XXXX. In XXXX XXXX recommended I refinance the balance at a lower interest rate and use their Bi-weekly Advantage Plan whereby I made the equivalent of two extra principal payments per year. This plan, administered by XXXX XXXX XXXX, would pay my mortgage off seven years earlier than the 30 years contracted. We took advantage of this plan starting in XXXX of XXXX. Last year XXXX turned our mortgage over to Mr. Cooper. And a few months ago XXXX informed us they would no longer administer the Bi-weekly plan and we would have to arrange a payment plan directly with Mr. Cooper. So I now have almost 6 years of extra payments on this mortgage through a plan that is no longer available. I have been trying to get an Amortization Statement from Mr. Cooper that will reflect my past payments, including the additional payments made, as well as what future payments remain and the settlement date. Obviously I want this information to insure I am getting full credit for the advance payments weve made. I expected this statement would be readily available. But after spending hours on the Mr. Cooper website and another hour with their customer service people, I was told I could only get this information by a special request to their research department. I have made that request as instructed via e-mail and advised them that the lack of this information is holding up the completion of a financial analysis by my accountant and to please expedite this report. But I have not gotten a response of any kind, nor have a gotten a response to my follow up e-mail asking for the status of my request.
07/27/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • MA
  • 02026
Web
In XX/XX/XXXX I called my mortgage company ( Nationstar ) to modify my loan as my interest rate was at 5.75 %. I submitted my financials and required documentation waiting to hear if approved for the modification. On XXXX XXXX I XXXX and I called the mortgage company to inform them of the change in circumstances. I was told not to worry about it. I was not offered the XXXX program of forbearance or payment reduction. I was finally approved to the modification ( or so I thought ) and closed XX/XX/XXXX, still XXXX at this time. I was rushed through the closing and when I had time to review the paper work a refinance was processed with closing costs of {$8200.00}! On top of that my rate was reduced by less than .50 %. My XXXX ran out in XX/XX/XXXX. I was unable to make payments and I called to see if there was anything I could do. I was told at that time about the XXXX forbearance but I was not eligible because my XXXX ran out. I started working again on XXXX XXXX and had signed a 150 day letter to cure expiring on XX/XX/XXXX. I was told to cure i would need to make XXXX payments {$8800.00}. I was in constant contact with loss mitigation XXXX XXXX and I told him I would have the payment on XXXX XXXX. I continued to call and have various representatives note I would Pay on the XXXX. When i called XXXX on the XXXX to make the payment I was told I was referred to foreclosure on XXXX and nothing could be done unless i paid over XXXX. They would not accept payment and as of today I have not received a notice of foreclosure. I can not apply for a modification until XXXX XXXX 1 year after the re-fi. my target sale date is XXXX XXXX.
12/29/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 90062
Web Servicemember
On XX/XX/XXXX our home was sold at XXXX in a foreclosure auction, I filed Bankruptcy at XXXX XXXX XX/XX/XXXX ; and Since XX/XX/XXXX XXXX , My dad 's mortgage company Nationstar , and myself, until Now I have been in an Assumption/ Modification process. Nationstar which is now Mr. Cooper had all but cured our Bereavement/ Hardship concerning our dads sudden XXXX XXXX XX/XX/XXXX when they agreed formally to work with me In XX/XX/XXXX after refusing to accept partial payment or negotiate a payment plan it was all or nothing when we were just 3 months behind ( back in XX/XX/XXXX ). I was very meticulous in getting and sharing any, and everything requested by Mr. Cooper and then later XXXX XXXX requested documents all while allowing me to : Open Probate XX/XX/XXXX Restart My XXXX XXXX XX/XX/XXXX Qualify Financially ( provided 6 months bank and P & L statements From XX/XX/XXXX - XX/XX/XXXX ) Renovate/ remodel our home From XX/XX/XXXX - XX/XX/XXXX I was really wandering why it was taking so long for an approval I was aware that some sort of comradery and teamwork was going on so I did n't think for a moment that Mr. Cooper would inadvertently sell without giving me an opportunity to provide more document ( s ) from the court ; especially since I 've been in compliance since the sale dates first started being postponed. As a Leader in Our Community, and a great lover of people one of my Biggest Failures is not Finishing what I start, Please help me to Finish the Good work that has begun even by allowing us to Remain In and to reestablish that good name that our Dad Begun with us In This HOUSE over 56 years ago! Thank you, XXXX
12/17/2017 Yes
  • Mortgage
  • FHA mortgage
  • Closing on a mortgage
  • MD
  • 20904
Web
I sold my home on XX/XX/XXXX. The mortgage company, Mr. Cooper, provided inaccurate payoff information. The payoff was not provided to the legal team until the day of closing and they were unwilling to correct the problem with any urgency. The company and the website are not providing me with any information about whether they 're going to correct the error and have failed to do anything except make a note on my account that I 've complained. The escrow balance on my account on XX/XX/XXXX ( my latest mortgage loan statment ) was {$890.00}. The escrow quoted at the time of closing was {$670.00}. Both the XXXX and XXXX Mortgage Insurance Premiums were deducted from the escrow prior to closing, at a monthly rate of {$100.00} for a total ( difference ) of {$210.00}. The Mortgage Insurance Premium I was quoted on the XXXX payoff was {$210.00} instead of {$0.00}. I was also charged interest on the loan through the end of the month in which I closed. I closed on XX/XX/XXXX, which is when the payment is reflected on my account. The interest charged amounts to 23 days of interest on money I no longer owe. All FHA closings which occur after XX/XX/XXXX prohibit FHA lenders from collecting interest through the end of the month by classifying it as a pre-payment penalty. The total interest I was charged is {$950.00} for 61 days. I only actually owed 38 days of interest, or {$590.00}. Mr. Cooper overcharged me at closing ( full payment amount not available on their website, legal documents filed at closing are in my possession ) by a total of {$570.00}. I had to bring money to closing with absolutely no warning due to this error.
10/05/2018 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • CA
  • 92880
Web
I am currently on a HAMP loan that was originated in 2013. Under HAMP I was suppose to receive at {$1000.00} credit each year after 12 consecutive payments are made on time. It is clearly written in my modification documents. Each year after 12 months of consecutive payments, I have called Mr Cooper to request the credit. I have always had automatically payments set up with them so all payments have been on time. They always tell me that I am only eligible after the full 5 years of payments is completed. I am now beyond the 5 years since origination. I have been trying to contact Mr Cooper regarding my incentive credit under the program. Mr Cooper representatives keep saying it will be processed shortly and that I will receive written notice. I have not received anything in over 5 years and have been calling every month or two for status for the last 4 yrs. They refuse to put anything in writing even after numerous request for written confirmation they are processing the incentive credit. Mr Cooper 's website does not have option to send email so that I can receive written response. I have tried to calling Making Homes Affordable counselor for assistance, but they have been unwilling to help, but did tell me that the lender is suppose to give me the credit each year after consecutive 12 monthly payments are made on time, not after 60 months. They also indicated that I should also be eligible for up to {$5000.00} credit if I make 12 consecutive payments on time in the 6th year. I feel like Mr Cooper is is violating the terms of the modification so that they can keep money that funded by the government. I need help please!
10/14/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • TN
  • 37917
Web
My experience with Nationstar Mortgage has been a nightmare from the very beginning they purchased my loan from XXXX XXXX XXXX. XXXX XXXX XXXX was taking XXXX mortgage payment out of my checking account on the XXXX and the XXXX of each month only charging me {$4.00} additionally per withdrawal. I phoned Nationstar Mortgage to set this same type of payment plan up, was told I had to pay {$290.00} up front then they would take out XXXX a payment every two weeks to pay my mortgage off early. Which would have been great if I could afford to do, but not feasible for me and I could not understand why I had to pay them {$290.00} up front to get their payment. I then fell behind on my payments due to medical bills and other hardships, applied for a forbearance sometime last year only to be denied. I have asked them to do a 3 month deferment to try to get back on track so I can keep my home, but have only been told no to anything I have tried. I have tried forbearance, asked for deferment, asked about refinancing under a XXXX Loan, and even refinancing, was declined on all. When anyone calls me from Nationstar Mortgage it is always someone who can barely speak XXXX, they do not leave a message on my phone when I am unable to answer due to being at work. I have never experienced such a nightmare regarding a mortgage company. Nationstar Mortgage has called me on several occasions before XXXX and after XXXX. many times when they call they hang up without even speaking to me. They will call me and hang up as soon as I answer the phone. This is a nightmare and doing the best to keep my home which I owe far more than the home is worth.
04/09/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 77386
Web
Nationstar Mortgage became a servicer of my mortgage from the original provider XXXX Mortgage. At the time the servicer and my mortgage changed hands my records did not match XXXX 's regarding balance and amounts due payable. Previously I had spent a very significant amount of time with XXXX going through reconciliations and they resolved some of the matters and applied funds that had been received and not credited to my account. When Nationstar took over I disputed the balance and stated several references and factors. Nationstar did an incomplete review and major discrepancies continue to exist. Meanwhile, fees upon fees and charges stack up. That should not be occuring. Nationstar has not been trying to resolve or look into my matter or concerns and is not acting as mortgage servicer, but as a debt collector. They continue to send foreclosure notices despite the balance they inherited being disputed. I continue to recieve non stop calls and no one is willing to seek a solution or look into my matter for resolution. In a most recent example on XXXX/XXXX/XX/XX/ I received a call from the XXXX XXXX number. I asked to speak to the representative assigned to my account and property. This is a woman who I have received letters from Nationstar stating that I should contact to discuss my account specifics. However, everytime I try to call the number it does not go through to the woman. The person that called me today had no record or records of this or the womans name. When I asked to speak to a supervisor I was placed on hold for over half an hour with no check in or ability to speak to anyone before I disconnected.
02/02/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • WI
  • 531XX
Web Older American
I received an escrow analysis from Nation Star Mortgage saying I will have a shortage in XX/XX/XXXX so my payment will be raised. While reviewing disclosure I stated in XXXX XXXX no escrow was taken. Actual Payment stated o amount. On actual balance between XX/XX/XXXX and XX/XX/XXXX show same amount in XX/XX/XXXX and XX/XX/XXXX. I know I paid the {$180.00} which is the monthly escrow amount because my mortgage payment XXXX was exactly the same. When I called for explanation the rep. said yes I paid but could not explain why statement shows XXXX paid in XXXX. She said she would sent a record of mortgage payments made. I do not trust Nation Star Mortgage. They have a XXXX rating with XXXX. They are not certified with XXXX any more. They also sent me a PMI disclosure statement saying they were taking PMI from me but when I called they said no they just sent these to everyone. In XX/XX/XXXX or XX/XX/XXXX I applied for Homes Made Affordable. First they said they lost my paper work. They had purchased my mortgage from XXXX. They told me I was behind a payment with XXXX which I was not. they also said my escrow was short. When they finally approved homes made affordable loan my payment only went down {$16.00}. a month. I contact the state of WI they found I was supposed to receive {$1000.00} a year for 5 years for making my payment on time. They also made Nation Star adjust my Homes Made affordable loan and my payments were lowered by over {$200.00} a month My name is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Phone XXXX Mortgage Co. Nationstar Morgaage XXXX XXXX XXXX XXXX , XXXX XXXX Loan # XXXX My ss # XXXX
10/08/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • WA
  • 98837
Web
We have been trying to get our home out of foreclosure, and it feels as though every step we take to accomplish this, the company forces us two steps back. We begin by discussing with our company, Nationstar Morgtage, that we would be going through a financial situation, making it difficult to make the full payment each month. We asked to make half, and were told that the best way to handle a situation like ours was to let it default. We did that, and also began the hardship process with the company. I sent information in, and consistently was asked for more information pertaining to our account. I understand the need for the company to be well informed on our situation, but in five months time, the hardship still was not processed, and they asked for more information, some of which was already provided. At this point, we were five months behind on our payments. We then decided to borrow money, just to get it out of foreclosure. I spoke with a representative in XX/XX/XXXX, and was told to pay a certain amount by XX/XX/XXXX. I mailed the payment on XX/XX/XXXX, and called on XX/XX/XXXX to confirm that they had received it. I was told that due to my payment being received two days late ( XX/XX/XXXX ), even though it was postmarked for XX/XX/XXXX, that I would have to pay an additional XXXX in attorney fees, just to get it back out of foreclosure. It feels as though Nationstar has done its best to do everything they can to make us lose our home. Prior to this financial hardship, we have never been late on a payment. We fully plan on refinancing after we can clear our account, and never plan to work with Nationstar again.
01/13/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • TX
  • XXXXX
Web
After continuing a dialogue with NationsStar/Mr Cooper as well as opening several complaints, reading and receiving their response, I have received the attached statement from this mortgage company. According to this statement, we owe {$10000.00} which is not what has been reported to CFPB. The last correspondence explains we have made 3 completed trial payments and our payments, afterwards, are modified payments of {$1400.00}? Which is financially unacceptable. For several reasons, we were TOLD, how this modification would work in our favor because payments would be smaller than the trial payments. Secondly, this mortgage company totally ignored tax payments are under a deferral and were sent back to the mortgage company several times because of this. One of the homeowners is XXXX and receives XXXX income making it nearly impossible to meet the payment of greater than {$1000.00}. A representative over the phone called and said our financials are not factored in when a modification is being considered. Please tell us how is this possible? Also, doing this time, our city suffered a flooding disaster ( XXXX, 2017 ) and this representative called attempting to collect a payment from us! Finally, we should have been offered a much better modification due to the disaster in our area recently. This is the fourth complaint on the same issue with this company and while the POC continues to deny Nations Star did nothing wrong, please share with consumers, state and government housing authorities why Nation Star would choose to exclaim its representatives did nothing wrong. Is that even the point? Previous submission ( XXXX )
04/28/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • MD
  • 209XX
Web Older American
I had received numerous letters from my mortgage company about refinancing, so I contacted in them in XXXX 2015 and completed the application and submitted the required documents. The appraisal was ordered and completed and I was sent a copy. I waited to hear back from the processor as far a closing date. After not hearing a status update for quite sometime I contacted the processor and the processor told me that there were judgements against the property and that was the delay. I was told that as soon as the title was cleared I would go to closing. I have a very common last name and I mentioned that to the processor and also that these judgements were not valid. I monitor my credit every 4 months thru XXXX and nothing had ever appeared on my credit report. Also, I ' am very sure that if these were valid they would have been an issue from the beginning of the process. I was sent a copy of these judgements and none of the names were matches or were even close to my name, social security number or my address. I became frustrated with this process because I was not getting any cooperation from this processor or the title company in clearing the title in order to get this loan request to closing. I was never given the name of the title company and was never contacted by them in order to try to clear up this problem. I sent an email to the processor stating that I was ready to contact the Banking XXXX or any agency that could assist me in getting this problem cleared up. One week later I received a Credit Denial letter stating that there judgements on the tittle and that was the reason for the denial of my loan request.
04/02/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • AL
  • 35055
Web
My father XXXX XXXX purchased a house for me in XX/XX/XXXX. He passed away XX/XX/XXXX. I am the representative of the estate and the house mortgage is now through Nationstar. Apparently they loss the documentation saying I was the representative of the estate and turned off m ability to make payments on account. I have tried to make payments numerous times as well as my wife. I have called and left messages with XXXX XXXX my account rep. and not return calls concerning this matter. I send in paperwork pertaining to certain issues and they lose after receiving it or say they never got it. Two days ago is when I found out talking to Nationstar that they said they had no paperwork on me as being the representative on my dads estate. Talked to them today and now the paperwork has shown back up. In all this has me in the rears on my payments by 5 months and threatening to foreclose on my house. Now they are saying I cangive them almost {$3000.00} plus lawyers fees to keep my house. My XXXX payments only come to about {$1300.00} which I have been trying to pay and catch up. If Nationstar ahd not screwed up my account like this I would not be behind in payment. The mortgage use to be with XXXX XXXX XXXX and they also lost the paperwork and tried doing the same thing. After my lawyer XXXX XXXX contacted XXXX XXXX XXXX about this matter and they corrected it. Nationstar has not tried in anyway to help all they want to do is take my house. My wife is on XXXX and me trying to do everything and now to try to come up with {$3000.00} to probably {$5000.00} to pay them is ridiculous. I am at my whits end and dont know what to do.
03/23/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • AZ
  • 85143
Web Servicemember
Nationstar mortgage has incorrectly calculated my correct payment for the coming year I received an escrow analysis dated XXXX/XXXX/16 that incorrectly estimated my payment On that analysis it shows the following : & gt ; After the loan was transferred to Nationstar, the starting escrow balance was {$2900.00} & gt ; In XXXX two payments for Borrower Paid MI were made One for {$170.00} and another for {$1900.00} & gt ; There was an estimated Borrower MI Payment shown projected to be made in XXXX and included in the analysis of {$2100.00}. & gt ; It was incorrect and should not have been included in the estimate and that Payment was never made. Further evidence of the error is that the Escrow Analysis from XXXX showed that the anticipated balance in the account would be a NEGATIVE ( {$1200.00} ) & gt ; The fact is that the account is Positive {$2000.00} or so ... shows that the second borrower MI payment was n't made. & gt ; Point in fact, there is no need for that payment to be made twice in one year .... As a result my payment has increased {$170.00} due to Nationstar mismanaging my account. I have lived in the home now for 10 plus years, the loan has changed hands a few times with no changes or problems like this. My home insurance has gone down XXXX and the property taxes have remained the same. After initiating this concern to Nationstar Mortgage back in XXXX, there has been no resolution to date despite many calls to customer service. There contact Information for complaints is as follows : XXXXXXXXXXXX thank you for your time in this matter. you can reach me via email at this address or cell phone at XXXX
01/26/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • OR
  • 97080
Web Servicemember
My name is XXXX and a very low income responsible good credit history and a very Loyal Tax Paying US CITIZEN. In XX/XX/2012, I was approved a Loan Modification by XXXX due to loss of income from my divorce. My mortgage was lowered from about {$1200.00} to {$920.00} at 2 % interest. It helped me tremendously not to loose my home, which is my heaven and for my Child. Recently my Account was bought over by Nationstar mortgage when my 5 year term ended, I requested for extension of the Loan Modification as my income remained under $ XXXX annual before tax. I have pleaded and appealed but was advised to Refinance to remove my ex-husband 's name because he had abandoned the family, home and broke the mortgage contract refusing to pay his share ( there should be a Law for criminals like him ). Anyway, Loan Officer XXXX had processed my Refinancing documents and Convinced me that my payments are lowered to {$940.00} including Tax and Insurance at interest rate 3.67 % This is a joke and my Mortgage Balance increased from {$140000.00} to {$150000.00} due from Loan closing almost over {$6000.00}. I have received a statement from Nationstar Mortgage stating my Mortgage Amount has increased to almost approximate {$1200.00} to cover the escrow balances. I have been lied to and ripped off. This is a BREACH OF CONTRACT. First they denied me of extension or renewal of a Loan Modification and now the breached the contract of ensuring me that my payments will be at {$940.00} but increasing it to almost {$1200.00}. Please HELP!!! My Nationstar Mortgage Acct No. XXXX Sincerely - XXXX Home Address : XXXX XXXX XXXX OR XXXX cell XXXX
07/09/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • MI
  • 49506
Web
My husband and I were wrongfully foreclosed by Nationstar Mortgage XXXX while under the written promise " your house will not be sold '' and the assumption our handful of modification submissions would finally be resolved. Nationstar Mortgage had no intention, ever, or the ability to honor such a request as we found out after a long investigation with the Department of Treasury. We sought the help of CFPB and opened a case XX/XX/XXXX. Nearly XXXX year to date and after a long year of Treasury investigating we are still fighting Nationstar Mortgage. Customer Relations XXXX XXXX XXXX @ Nationstar Mortgage provided a letter to us and CFPB acknowledging " an error occurred in the foreclosure process '' and that " the parties are in active settlement ''. As of XX/XX/XXXX Nationstar Mortgage submitted documents in federal court with this exact statement. " Plaintiffs ' claims are without merit. Nationstar properly complied with all applicable state and federal laws in the servicing of Plaintiffs ' mortgage loans, and Plaintiffs were not damaged in any way by any action or inaction of Nationstar. Accordingly, Plaintiffs ' Complaint is without merit and should be dismissed. '' Our case with Department of Treasury and CFPB was closed due to Nationstar Mortgage in agreement to settle with our family. Just as Nationstar mortgage had no intention to ever follow the non gse guidelines set forth XX/XX/XXXX or any intention to follow through on any modification, they never had any intention to even attempt to settle with our family. It is our families greatest hope that all eyes and ears will be on Nationstar Mortgage always.
10/27/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • IL
  • 629XX
Web
My monthly mortgage payment with Nationstar prior to XX/XX/XXXX was {$1.00}, XXXX. I was informed by my new mortgage loan company would be Mr. Cooper, and that I have an escrow shortage of {$2000.00}. XXXX. After speaking to the escrow specialist from XXXX XXXX I was informed that my Taxes had increased by {$270.00} a year. It was further explained that I was actually {$2700.00} short. The escrow analyst reported that my actual shortage was really {$1400.00} and XXXX XXXX took it on themselves to charge me an additional {$1300.00} since they were the ones to cover the escrow shortage of {$1400.00} which totals {$2700.00}. When I first acquired the loan on this home approximately 13-14 years ago my monthly payment was around {$1200.00}. XXXX. I refinanced this loan about 5 years ago for a 10 year mortgage bringing my monthly payment to around {$1300.00}. A year or so later my mortgage company changed and I was told Again and Again that my escrow was short. each time the mortgage company told me that my escrow was short my monthly payment would rise. Now my mortgage company has changed again and again my mortgage payment has risen by about {$200.00}. I first purchased this home in XX/XX/XXXX for around {$120000.00} and my payments was around {$1300.00}. I now have a mortgage balance of {$73.00}, XXXX and my monthly payment is {$1700.00}. It seems that the more the balance decrease the payments should decrease as well or remain close to the same. There is clearly something wrong with this picture. PLEASE HELP. I do not want to go into foreclosure or have to pay for a foreclosure specialist that I can not afford.
11/18/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NY
  • 11572
Web
My foreclosure began in XX/XX/XXXX when my servicer was XXXX XXXX XXXX ( an arm of XXXX XXXX ). They mishandled paperwork through FOUR failed modification attempts. During the second of these attempts, they filed a lis pendens with the court. They claim my husband was served. He and I are both on the mortgage. I was never served. Neither was he. But because they have an Affidavit of Service, the judge has continued to side with the bank. And because I was unaware of the action, I never responded. A few months later, during my THIRD ATTEMPT AT A MODIFICATION, there was a settlement conference scheduled. I did n't know what it was about because I was unaware of the foreclosure, so I called XXXX and asked them what I should do. They told me to disregard the notice. So now the courts see me as someone who does n't care about my home. But I do!!! In XX/XX/XXXX of this year I submitted a short payoff offer of $ XXXX to the bank. They rejected it. On XX/XX/XXXX I submitted a modification application to them. They denied it. They said that because I 'm over 100 payments behind they ca n't help me, and that the only way I can save my home is by making the mortgage current ... to the tune of $ XXXX. They wo n't eradicate the interest and let me start from scratch. They can put those payments on the back end, let me pay back taxes and insurance, and let me start again. But they wo n't. They would rather put a mother on the street with her children than work with me. It 's disgraceful. I have contacted all of my elected officials as well as news outlets and the Attorney General about this. Now I am contacting you.
07/03/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • GA
  • 306XX
Web
Nationstar acquired our mortgage from XXXX in XXXX of 2015 and immediately began showing delinquency of monthly payments, which was not the case. They then began sending me letters indicating payments were missed altogether and further action would be taken to collect the debt if this was n't corrected immediately. sent statements showing two months worth of payments were due even though their own transaction history on the website showed no missed payments and all payments completed. To make matters worse, my credit report now shows XXXX missed payments and several late payments and has ruined my credit worse than it already was. Each month I receive a nasty letter saying my payment has n't been received, even though it has been deducted from my account and shows up on their own transaction history. attempts to contact them have been completely futile as the XXXX or XXXX person on the phone barely understands me nor I them. My last actual conversation with them was a XXXX minute explanation by me of their own transaction report showing all payments made and absolutely no comprehension on their part of what I was trying to illustrate. I 'm ready to sue and have consulted with an attorney on the matter, but my costs will be ridiculous in order to get this matter resolved. Please help if you can to clear this up. I feel as if the company is not a mortgage holder, but a debt collection agency which is trying to squeeze something from me they are not entitled to. I never had a single issue with XXXX by comparison, but these people need to make it right and stop harrassing me about their own incompetence. Thanks
04/20/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • MO
  • 631XX
Web
My loan contract specifies that the lender/loan servicer may force place insurance for an amount no greater than the principal balance of the loan. The annual premium for the insurance should be significantly less than {$500.00} annually based on the principal balance of approximately {$110000.00} as of XXXX XXXX, XXXX and {$100000.00} as of XXXX XXXX, XXXX. Nationstar is charging me approximately {$7000.00} annually, which is equal to 7 % of the principal balance! When Nationstar assumed this loan ( XXXX XXXX, XXXX ) they rejected my usual payment which I make through an automatic schedule with my internet bill paying service. I was unaware that Nationstar had rejected my regular payment until I received a collection call. The caller stated that my regular payment was " insufficient '' and that Nationstar required an additional {$260.00} per month. The caller told me that my real estate taxes had apparently increased. I knew that was not true so I asked to be transferred to the Insurance Department whom I informed that I did not wish insurance beyond that required by my contract. I was not named as Insured when Nationstar assumed this loan, why it decided to make that unilateral change is a mystery ( unless there is a profit in it for Nationstar ). Despite two more phone calls to protest and promises that the monthly billing would be adjusted to reflect the change, Nationstar has continued to bill me for insurance that I did not request and to which I did not consent. If I do not include the additional {$260.00} per month with my regular payment, Nationstar will not post my payment. This is extortion.
02/22/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • NJ
  • 07060
Web
During XXXX XXXX, the state of NJ was hit hard. It was a natural disaster. As with others, my husband and I suffered financially. I asked Nationstar Mortgage to move the payment to the back of my loan, they advised they would be in touch but no one ever returned a call. My family had arranged this with their mortgage companies and no one had issues. I started receiving notices that I was late or not making a payment. I have never been late since then. I have been sending them letters, emails and making phone calls asking for help but they have proven to be heartless. They have now impacted my credit. All other loans have been paid off but they are preventing me now from being able to move forward. I even requested to be able to pay the mortgage payment for XXXX XXXX and the fees be waived but they proved either further to be heartless and not care about their customers. I need to be able to publicize the disgrace and demonstrate how greedy they are. I really need to finance but since this is on my credit I am struggling. Please help me. I have worked relentlessly on ensuring my credit is kept up to par to allow my family and I to have a great life. The records will indicate that I have never been late on my mortgage payments until this was placed on my credit. I do n't understand why they do n't want to work with their customers. At the time, my job was shut down so I was n't paid so I just needed more time. XXXX XXXX XXXX and all other debtors were more than understanding and was happy that I was alive! Nationstar Mortgage did n't care if my family and I survived, they only wanted their mortgage payment.
11/12/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 334XX
Web
I refinanced my mortgage with XXXX approximately XX/XX/XXXX, account # XXXX. There has always been a 15 day grace period with no extra charges incurred if paid within that time frame with this and every mortgage I 've ever had ( since XX/XX/XXXX ) including XXXX. On XX/XX/XXXX XXXX passed the servicing of this loan to Nationstar, XXXX XXXX XXXX XXXX, XXXX, TX XXXX, XXXX account # XXXX. To date, they 've failed to pay my Property Tax on time, and now they 've informed me they will now be charging me a {$9.00} " Processing fee '' if I fail to pay by the XXXX of the month. I spoke with " XXXX '' from the account escalation team. She was adamant that this was not a " Late '' fee, but rather a " Processing fee ''? Curious. If that was so, this fee would always be charged regardless of the date so long as it was in the 15 day grace period, no? XXXX explained that most mortgage Servicers are banks, but Nationstar is not and thus uses XXXX XXXX for mortgage payments, thus they charge this 'fee '. This company, through it 's business model, is disguising this fee as a " Processing fee '' when the reality is it is a 'Penalty Fee ' or 'pre-late fee ' for not getting it to them a week earlier than the XXXX. This changes the conditions of my loan by accelerating the late payment date from the XXXX to the XXXX of the month. I do not agree with this action and it was clearly NOT part of the Loan agreement I entered into with XXXX. If this company wants to participate in the servicing of mortgages it must play by the same rules as everyone else or I should be able to op-out of XXXX 's transferring the servicing to them.
04/13/2015 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Loan modification,collection,foreclosure
  • TX
  • 75002
Web
Nationstar Mortgage is sending foreclosure notices - we had to borrow against our house because of medical necessities and were charge 19 % interest on a $ 58K house. We got behind on our taxes but made a deal to pay them off with the City and met our payment schedule. Nationstar decided to go ahead and add that to our mortgage and pay the taxes off and add to the note. Then apparently we did not realize the full extent of a balloon note - seems like they went ahead and paid taxes off so we would owe them more in the end AND 19 % interest that the City would not have charged us. Plus insurance the same way. We are now being sent foreclosure papers and they offer no ability to repay or save our house in any way. We in no way understood the problems what we were signing up for. My husband became XXXX to work and I am working XXXX jobs trying to make any money. There was a loan modification after they paid the taxes off ( I was paying those to the City ) and my payments soared and now there is a balloon payment of the whole note. Our original loan was sold to this mortgage company. We did n't understand how they sold our loan. I have documents but have no way of emailing information but can get someone to help. We are trying to dig ourselves out of the hole and are willing to do it but they will give no options. We were desparate to get our grandchild surgery and took the loan out. Now we have been paying 19 % and they have added on at the last minute and are telling us we have a balloon note and have no other way unless we come up with the complete balance. This is our home and we have no where else to go
02/12/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • FL
  • 33405
Web
I live in a house in XXXX XXXX XXXX, Florida, and have been here since XX/XX/XXXX. I always pay mortgage on time, even during XX/XX/XXXX-XX/XX/XXXX period when over half the houses on my block were empty due to the financial crisis. In XX/XX/XXXX after Hurricane Irma my small business and house took on financial as well as property damage and I learned about contacting my mortgage company for a 90 day forbearance to get myself caught up. I called Mr. Cooper, who is my mortgage company, and had several conversations with their representative, who explained there would be no late fees and penalties for 90 days at which time I would be responsible for the amounts due, they even told me to try to pay what I could every month so that there would not be large number due, which I did. I am completely even at this time but they have put a mark on my credit score saying I've been late. when I contacted them they said they have no record of my request but that it does show I called in XX/XX/XXXX ... they have no reason listed for my calls ... .maybe it was about the XXXX XXXX! I have since talked to other people who have the same experience with Mr. Cooper..AKA Nationstar ... AKA XXXX XXXX XXXX , one of the largest bailout recipients. They're doing the name change shuffle. This forbearance is a federally funded program and I have a FHA loan. It's bad enough to go thru Hurricanes and loss of business, they should have told me they wouldn't honor this program and I would have borrowed funds from a friend or something else. Can you help or is this the way corporations are allowed to operate? Thank you for listening.
11/10/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • MD
  • 217XX
Web
I find it interesting and not a coincidence that Nationstar did an escrow analysis on my account AFTER I filed a complaint on XXXX. complaint # XXXX. When I checked their website before I filed the complaint on XX/XX/XXXX, it said my next escrow analysis would be XX/XX/XXXX. Before XX/XX/XXXX, it showed the next escrow analysis would be XX/XX/XXXX. So why was one completed AFTER the complaint was filed? Why did the website show the next one would be completed next year XX/XX/XXXX? I am sorry but I XXXX! AFTER I submitted the complaint and right after they responded, on XXXX, on XXXX they did an escrow analysis. So I do n't believe this is a coincidence but rather a result of filing a complaint against them. so now my payment is going up again by almost {$100.00} which again defeats the purpose of the modification, my payment is now higher then before it was modified. If I dont make the full payment then I get kicked out of the modification program and my house goes back into the Foreclosure process. How is this helping homeowners stay in their homes???? They cant admit they are wrong EVER and still refuse to prove that a lower interest rate was given over the phone multiple times. They have the proof in their phone recordings but refuse to provide that proof because they know they are wrong. Yes the modification paperwork was signed but again phone records should prove that this was still in question but due to the shortest timeframe ever, there was too much of a risk of losing the modification while the interest rate was still being disputed. which I was reminded of multiple times over the phone.
02/22/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • GA
  • XXXXX
Web
To Stop collecting PMI 1. I purchased a house in XX/XX/XXXX with 10 % down payment. 2. The appraisal value was $ XXXX and the selling price was {$150000.00} 3. The Original Amortization Schedule shows as soon as the property reaches 78 % LTV or on XX/XX/XXXX the PMI of {$77.00} should be automaticall terminated as per Home Owner 's Protection Act. 4. Nationstar mortgage now Mr. Cooper says that it will terminate automatically my PMI on XX/XX/XXXX. 5. Honble ' Court has given a ruling in similar case of PMI removal that original terms and conditions of the purchase stands good even in case the loan being modified. No appraisal or BPO is required to remove PMI under Automatic Termination Clause. 6. Now, when I approached Mr. Cooper they say that in XX/XX/XXXX only they will remove the PMI though my 78 % of the LTV reached in XX/XX/XXXX and currently at 70.07 % LTV. 7. Mr. Cooper and before that Nationstar mortgage can only remove the PMI after reaching 78 % automatically and can not re-calculate the PMI and keep charging me {$22.00} a month. 8. I dont know under which provision in Home Owner 's Protection Act they can re-calculate after 10 years and charge me {$22.00} PMI every month 9. Nationstar Mortgage should have stopped collecting PMI of {$77.00} as soon as my loan reached under 78 % which is XX/XX/XXXX or atleast should have stopped collecting PMI as per original amortization schedule which is XX/XX/XXXX. 10. In their wesite they say that my equity on the loan is $ XXXX and sending solicitations that I can refinance and take cash equity out and they can do re-finance without appraisal also.
12/16/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 91913
Web
I have several complaints against Nationstar Mortgage. First, my loan was dual tracked for foreclosure after I submitted an application for a loan modification. Second, I am being double charged " legal fees '' and " property inspection fees '' by Nationstar Mortgage based on the terms of my final loan modification which was to include all of these fees ( notwithstanding the dual tracking ), and third, Nationstar has refused to credit my bill in a timely manner. As the attached documents show, I submitted a request for loan modification assistance, and received a confirmation on XX/XX/XXXX of the request. My loan was then referred to foreclosure on XX/XX/XXXX. I received trial modification approval on XX/XX/XXXX, and on XX/XX/XXXX received a permanent loan modification. The terms of the permanent loan modification under paragraph 1 state that it includes " any legal fees and related foreclosure costs that may have been accrued for work completed ''. Nonetheless, I have continued to receive a fees in the amount of {$340.00} for " legal fees '' and " property inspections '' that should not have been charged in the first place based on the fact that my loan was originally dual tracked, and at any rate would have been included in my XX/XX/XXXX loan modification. I have disputed these fees numerous times, and I have been told various inconsistent things by the customer service representatives. The last official notice brushes the issue aside completely. I am reaching out to the Consumer Financial Protection Bureau to help resolve this matter, since Nationstar refuses to correct it on their own accord.
05/18/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 95843
Web
Hi, NATIONSTAR MORTGAGE, LLC is violating my California Home Owners Bill of Rights and are making fraudulent foreclosure sale on my property. I have been approved for a loan modification with NATIONSTAR MORTGAGE, LLC and have paid them for the Loan Modification Trial Period Payments and they are still placing my home under foreclosure sale scheduled for XXXX /2017. After a couple years of working and trying to get a loan modification finally Nationstar Mortgage approved me for a Trial Period Payment Plan. We were very happy to finally see a Trial Period Plan and we were happy to move forward. Our First payment had to be made on XXXX XXXX 2017 . I agreed to the Trial Period Payments and sent out my first payment of {$1400.00} to Nationstar Mortgage on XXXX XXXX , 2017 and was delivered on XXXX XXXX , 2017 which they accepted and everything was ok. Next month I sent out the second Trial Period Payment of {$1400.00} to Nationstar Mortgage on XXXX XXXX , 2017 and was delivered on XXXX XXXX , 2017 which they accepted and everything was ok as well. But after making those two payments I received letter in the mail saying that my Loan Modification was denied due to not making the Trial Period Payments. How can this be that after making two pa yments which they cashed they now are saying that I did not make any payments? I have proof of these payments and now they have placed my home for sale on foreclosure auction set for XXXX XXXX , 2017 ( XXXX /2017 ). They are clearly in violation of the California Homeowners Bill of Rights.
04/19/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 78253
Web
Nationstar mortgage purchased my loan from XXXX XXXX XXXX. Shortly after I refinanced with Nationstar to lower my MMP and APR. My new payment was {$1200.00}. I recently checked my bank account and Nationstar increase my monthly minimum payment ( MMP ) to {$1500.00}. I noticed that they increase my MMP months ago without informing me. I called and asked for an explanation and they said that it was because my taxes increased. I educated them that it was not possible. They then said that it was because I did n't have enough money in my escrow account. I 'm upset that I never had this problem with XXXX XXXX XXXX in regards to my escrow. I paid into a escrow account monthly and there 's no reason why I should be thousands of dollars negative. This was a miscalculation when my home was refinanced. My annual taxes are around XXXX XXXX dollars and it still estimated to be the same amount this year. Theres no reason for Nationstar to increase my payment {$330.00} unless they failed as a bank. This is causing a problem for my finances and needs to be fixed. I am currently paying more after refinancing then I did prior with a high rate and a higher amount financed. Nationstar is acting like they 're XXXX different banks. My previous loan prior to my refinancing was with Nationstar who purchased it from XXXX XXXX XXXX. However, they are basically saying that it 's a XXXX XXXX XXXX issue and not their fault or responsibility. I put 100 % of the problem with Nationstar. They should have ensure that everything was 100 % when I refinanced and they did not. One month after I refinanced they increased my fixed payment.
11/27/2017 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • FL
  • 33029
Web Servicemember
I have been trying to resolve this matter with a loan modification or other loss mitigation options. I submitted a loan modification package and have n't received a response as yet. My home was tied up from a divorce matter and my initial hardship came from an illness that left me physically incapacitated for awhile. I was unemployed for some time as well. I have recovered and can workout this matter. In XXXX, my home was damaged significantly from Hurricane Irma and I have a pending Insurance claim that my lender is aware of and I 'm not able to have fair, due process if there 's a pending foreclosure sale date. I also have a pending FEMA application open. I want to resolve my situation, but there are so many inaccuracies with the accounting and even escrow balance/transaction history on my account. I sent out a Qualified Written Request letter and have n't received a response as yet. Their attorneys are n't forthright and I 'm fighting several battles that could be resolved if I can have my lender actively involved with the resolutions. Instead their attorneys are making claims that there is no insurance or FEMA claim open and it was closed out in XXXX-when this is n't true. I 'm also fighting against the attorney 's unscrupulous tactics to close a file. This is my homestead. If I could gt the lender involved to engage in the workout/mitigation process then I am sure, we can have a mutual resolve. When there 's a constant sale date rescheduled every 30 days, it 's impossible to have the lender review my paperwork because of their internal procedures and timeline required for the State of Florida.
04/05/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 75230
Web Servicemember
I am a new home owner. My mortgage is {$830.00}, I Paid my mortgage through XX/XX/2017 in by XX/XX/2017. I signed into my mortgage account online and made a payment for XX/XX/2017 mortgage on XX/XX/2017, it cleared XX/XX/2017 through my bank. I thought that I was good for XX/XX/2017. After the XX/XX/XXXX mortagege cleared, they configured XX/XX/2017 payment which is {$910.00} and pulled it on XX/XX/XXXX instead of XX/XX/XXXX. They justified it by saying that I gave them autopay permission. So They will take that XX/XX/2017 payment 30 days early. They cleaned out my checking account and stated that if the check doesnt clear they will be resubmitting for the {$910.00}. Are you kidding me? I am not a time traveler, I havent lived in XX/XX/2017 yet so the bill is not due. I asked them why dont they take XX/XX/XXXX through XX/XX/XXXX in XX/XX/XXXX too? I dont owe them any money but they insist that they will present XX/XX/2017 mortgage again for payment if the funds dont clear. These people are vampires! They are monsters and they dont have any respect for the american consumer. I am a new home owner and I have been thinking ahead to stay current. I have never been late. I am a normal person and they took {$910.00} from my account on XX/XX/XXXX that was not due for 4 weeks a week after I paid them {$830.00} that they were due. They insist that they are correct for taking that XX/XX/XXXX payment 4 weeks early because I gave them autopay rights. {$1700.00} in one week. My budget is destroyed. How am I supposed to be responsible for my other bills when NationSTAR just took all of money plus the over draft?
08/04/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • AL
  • 366XX
Web
I have been filing unemployment off and on since XX/XX/XXXX. After depleting my retirement, I notified my mortgage company of the financial issues I was having and my unemployment status. My mortgage company offered a modification package that was quite involved and tedious. I submitted all of the paperwork at their request only to find out I was not eligible for the program because I was unemployed. Several months later, I asked my ex- husband, an attorney, to get involved. He contacted the mortgage company only to have the same program offered. Again, I was not eligible for their modification program since I was unemployed. On the verge of foreclosure, liquidating a few personal assets, I was able to keep my mortgage current until XX/XX/XXXX. I am now almost in foreclosure, again. Again, I contacted my mortgage company on or about XXXX/XXXX/XXXX and spoke with XXXX XXXX XXXX ext XXXX, who explained that I was likely eligible for an unemployment program offered through Nationstar that would lower my mortgage to {$50.00} a month until I was able to obtain gainful employment, again. He explained that he would escalate the program and asked me to call back Friday or Monday of the following week. When I called back Friday, XXXX XXXX was available but said he would need to call me back. I never heard from him so Monday I called Nationstar again and asked to speak XXXX XXXX who was unavailable. I cant recall exactly what she said when I spoke with her but essentially she said that I would not qualify for the program. At that point, I became quite angry and unprofessional and eventually hung up on her.
04/12/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • PA
  • 18103
Web
In XXXX XXXX my Mortgage was transfered to a new company Nationstar Mortgage account # XXXX the terms of my original Mortgage agreement signed XXXX/XXXX/XXXX states payment are due on the XXXX of every month but I have till the XXXX of ever Month to make payment. Today XXXX/XXXX/XXXX I arrived at work to an excitable co-work who explained Nationstar had called about my Payment. being Late and leaving a call back number and code ( XXXX ) XXXX code # XXXX. Why am I getting an embarrassing call at work about a Mortgage payment that is n't late till XXXX XXXX. In the pass I have received lots of Email from Nationstar about willing to help me with payments. Once again My account is n't late Example of Email : Dear XXXX, Everyone at Nationstar is committed to " helping homeowners succeed. '' To keep things easy for you, we offer multiple ways to make your monthly payments. There are XXXX convenient ways you can pay right now : You have XXXX ways to pay right now : Click here to make a one-time payment online. ( No fee if received within nine days of XXXX/XXXX/XXXX ) Call to make a payment using our automated phone system : XXXX. ( Fee applies ) Call and pay by speaking to a Nationstar Representative : XXXX. ( Fee applies ) Remember, we 're here to help! If you have any questions or concerns about making your monthly payment, please call us now to discuss possible solutions at XXXX. If you have already made your scheduled monthly payment, you may disregard this email. Thank You, Nationstar Mortgage XXXX # XXXX My Mortgage is n't Late till XXXX XXXX but for some reason I 'm being harassed by Nationstar
03/30/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • UT
  • 84117
Web
In XXXX I noticed my payment increased by roughly {$100.00}. When I enquired with Nation-star, they advised I had an escrow shortage on my account for the XX/XX/XXXX taxes. Furthermore they anticipated taxes to increase in XX/XX/XXXX, thus they needed to build up the escrow balance. I 've made all of my payments since origination and there is no reason that there should have been a shortage on my Escrow account. During the year of XX/XX/XXXX my loan was being serviced by XXXX financial services. XXXX was purchased by Nation-star thus my loan transferred under their servicing umbrella. I informed Nation-star should have provided me a notice informing me my payment was going to increase. They advised they sent a letter informing me. I requested they send again so I could have for my records and I still have not received the notice. I also requested a full escrow analysis to be completed on my account. My understanding is they have 30 days to send this information. As of today, I am yet to receive any information. I requested this information in early XX/XX/XXXX. Nation-star has been unable to provide sufficient documentation supporting why their was an escrow shortage. I believe there was a miscommunication between XXXX and Nation-star and now I 'm paying extra due to their lack of detail during the service transfer. I 'm helping the CFPB can help me gain a full understanding as to why their was an escrow shortage and why i 'm being asked to pay an additional monthly fee to compensate. I would also like to understand why I have not heard anything regarding my dispute since XXXX. Sincerely, XXXX
04/08/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • MD
  • 21136
Web
XX/XX/XXXX, we started making extra principal payments due to a car loan being paid off. We either make 2- {$400.00} payments or 1- {$800.00} payment each month. My Mortgage payment is {$900.00} ( {$890.00} ). On XX/XX/XXXX I checked our Mortgage Statement and in XX/XX/XXXX, Nationstar started mixing up my principal payments and mortgage payments. When I make my principal payments, I go thru their system, and check off " make a principal payment '', so clearly there isn't an issue. I called XXXX and explained to him what is going on. He said he would fix it and it would take 24 hours. So since I am trying to keep track of my balance so I can pay off my mortgage early, I checked after my two payments - one Mortgage, one principal were cleared from my bank at the end of XX/XX/XXXX. To my horror, the payments again were mixed up - the {$800.00} payment was marked as Mortgage and my {$900.00} payment was marked as principal. AND now my statements as far back as XX/XX/XXXX are also all messed up. I called again and the lady said the system always takes in the mortgage first ( and according to my bank statement it did ), but their system did not do it the way she said. It got them backwards. Today, XX/XX/XXXX, I tried to make a principal payment and now their system tells me I need to make a mortgage payment first. Which I did and it cleared my bank on XX/XX/XXXX. To say that I am mad, is an understatement. I just made copied of my bank statement, all of the copies of my mortgage payments, all of my copies of my principal statements plus a copy of my mortgage statement showing them of all of the mixups.
09/16/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • VA
  • XXXXX
Web
I paid my XXXX mortgage payment on XXXX XXXX and confirmed the payment was received and processed by Seneca on XXXX XXXX. My mortgage is now being reported as late to my Credit Report which is false and XXXX is harassing me my phone to demand payment. I still have not received any documentation from Seneca about redirecting my monthly payments. I received an odd e-mail from XXXX Mortgage on XX/XX/XXXX claiming that my mortgage had been transferred. This is the first notice that I have received about this issue. I refinanced with XXXX two years ago and my loan is now with Seneca Mortgage, they have proved to be a disorganized mess. I have not received any information from Seneca about the transfer and I have not received the package that XXXX claims to have mailed to me. I responded to the e-mail the same day stating that I would not change my monthly payments until notified by Seneca. XXXX has not responded. I had a similar issue the first year of my mortgage ( XX/XX/XXXX ) with XXXX different lenders claiming to own my mortgage. I had not received anything from XXXX XXXX XXXX. Unlike Seneca, they answer their customer calls very quickly and they verified by phone and e-mail that the information was a fraud attempt to get customers to redirect their payments. I have been on the phone trying to reach Seneca 's joke of a customer service since receiving the e-mail and hung up several times after being on hold for 20+ minutes without anyone picking up the call. I have already processed the payment for the XXXX payment to Seneca. My mortgage is up to date and should not now being reported as past due.
02/09/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • IN
  • 470XX
Web Servicemember
I have submitted to all three major credit bureaus copies of all checks that were made on my VA mortgage loan with XXXX/Nationstar since XX/XX/XXXX. The checks clearly show the payment made, cashed date by XXXX/Nationstar where they used XXXX XXXX XXXX. I also submitted to each of three major credit bureaus the payment history sent to me by XXXX/Nationstar since acquiring the loan. Yet ... I still do not show the payments, cashed checks being credited and corrected to my credit report. I only show on some credit reports XX/XX/XXXX, XX/XX/XXXX. Another XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX-XX/XX/XXXX. Then I see another error with XXXX showing a MAJOR incorrect issue with the loan over {$200000.00} which is also incorrect. All three credit bureaus, you have received the proper legal paperwork showing all payments, cashed checks and payment history. I am asking before seeking media assistance in resolving this ongoing issue to please correct and credit my personal credit reports as should show reflecting as I submitted to all three credit bureaus via mail. That information was sent, received over a month ago. Yet, still my credit reports are not correct. This will be the final time, in which, if this does not finally get addressed I will be contacting media with regards to this simple issue that should had already been resolved. Such an easy issue, yet still after submitting all proper evidence showing all the payments I have made on this loan. All three credit bureaus still do not have the information, payments, my FICO score reinstated as rightfully should reflect on all three reports.
08/17/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Credit decision / Underwriting
  • CA
  • 92629
Web Older American
XXXX XXXX, XXXX, XXXX XXXX, Ca XXXX Loan # XXXX NationStarMy name is XXXX XXXX, I have a XXXX loan which was modified in XX/XX/XXXX to 2 % step up. At the time of the loan Mod, the details were unclear and told to accept as my prior loan was at 6.875 % interest only. I have paid my loan on time and NationStar Mortgage now holds the loan. I work as a volunteer with a HUD approved Housing Counseling organization XXXX and our group have helped over XXXX homeowners keep their homes. I was written up in the Ca. Law review for exposing lenders bad practices. I am writing about the Pay for Success incentive offered by XXXX XXXXwhich states that payments made on time for 1st 5 years get {$5000.00} applied to principal reduction and 6th year another {$5000.00}. applied to principal reduction. I called Fannie Mae XX/XX/XXXX and they verified that I was eligible as a XXXX loan and advised that I should have been given the first {$5000.00}. XX/XX/XXXX. I called NationStar Mortgage and tried XXXX times to make contact. When I was able to speak to someone, it was rude and told that they would foreclose if I could n't make payment. That was not my question. It was about the Pay for Success Incentive. I also wanted to see if I could set my interest rate. I had received notices from NationStar that my loan was fixed for XXXX months.The last conversation was that they apologized for not putting the incentives on paperwork when they purchased the loan. Then I received a call that I was not eligible, then I was. I am entitled to this incentive and request your help in obtaining this incentive. Thank you, XXXX XXXX
06/23/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NJ
  • 077XX
Web
Since the transfer of my mortgage to Nationstar from my construction company 's mortgage company there have been an endless stream of problems. First off they messed up the Escrow account by not paying my property taxes and sent me a XXXX refund. This refund had to be repaid a few weeks later as it was identified it was sent in error and then the taxes were paid late. This then started ongoing Escrow re-calculation and payment problems that are still unresolved nearly a year later. Despite numerous lengthy phone calls to their Escrow Dept and promises that it would be resolved the problems continue. All of my payments are made on time but because of Nationstar 's inability to resolve the problems my monthly payments are held in suspense which then trigger daily " collection calls '', in some cases multiple calls each day, including weekends. I have spoken to multiple customer service agents that always state they can see the problem and will resolve it but to date this has never happened, usually with only part of the problem being fixed and a new problem surfacing. Additionally, Nationstar Escrow Dept did not pay my home insurance coverage upon renewal, resulting in the policy lapsing. Nationstar claim that the Escrow did not cover insurance which was not how it was originally setup and fortunately I was able to resolve this with the insurance company directly who reinstated the policy. 8 months later and there are still issues on the account. I am still receiving harassing phone calls daily from collection department agents and repeated threats to report me to the credit reporting agencies.
07/25/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CA
  • 92008
Web
Our current mortgage ( XXXX ) was sold to servicer, Nationstar. Nationstar sent us an inquiry as to a refinance. I called back and we began process of a refinance. Rate at 3.875 for 240 months, consolidating what we owed on house ( XXXX ) plus a 2nd ( XXXX ). Home appraisal was XXXX. Despite reaching out to lender numerous times, very little information was given, except to be finally be told that our 2016 tax returns indicated we could n't afford obligations. We have not even done our 2016 returns as we file extensions each year. My credit rating was XXXX and my husbands 's was XXXX. We have no automobile payments ( paid in full ), no late payments on any accounts, don credit card debt ( pay it off monthly ) and have XXXX sitting in our checking account alone and savings in other accounts as well. After contacting Nationstar about their lack of communication on how the loan process was going, I was given a non committal answer and then received a credit denial letter in mail 10 days later. Primary reasons according to letter were : Exessive obligations in relation to income. I have ZERO debt. NOTHING, excluding mortgage and I work full time. Reasons for denying my husband were that balance to limit on bank or rev accounts to high. He owes XXXX on one account. Nationstar then said we owed on another property and that was a problem. WE SOLD that property six months ago. I feel that Nationstar is operating only to grant loans to high risk/high interest rate customers-SUB PRIME. There is NO way we should have been denied this refinance based on our income and what we owed on property and credit.
05/12/2017 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • FL
  • 34668
Web
This is the second complaint files with cfpb regarding the same problem Cfpb closed the other complaint ( # XXXX ) b efore any resolution was made. The original complaint was that my loan mortgagor failed to provide a {$5000.00} XXXX incentive on XXXX XXXX claiming that I had not filed Treasury forms. The forms were in fact filed, and Nationstar Mortgage has tracked them down due to my last complaint and said they were going to send them to the Treasury, and that barring any mistakes in their filing, I should receive the incentive by XXXX XXXX XXXX . I have called my customer service representative ( XXXX XXXX XXXX ) at Nationstar and have left two mess ages for her to call me regarding and update on her progress as the incentive has yet to be applied to my account. As of XXXX XXXX my mortgage will increase which is based on my principle balance. This balance should be {$5000.00} lest than the number they are using to calculate my new payment. It also should have been used in XXXX XXXX XXXX to calculate the increase which was imposed back then. In short, I filled in and sent the appropriate forms for th e HAMP incentiv e in a timely manner, and the incentive was to be " automatically '' deducted from my principle on XXXX XXXX . Nationstar failed to sen d in their Treasury forms regarding my incentive, and have calculat ed two ( 2 ) year s of mortgage incorrectly. And their customer service representative ( XXXX XXXX ) re fuses to return my phone calls. Supporting documents have been sent to cfpb when filing the previous account.
03/03/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 93551
Web
The borrower, Ms. XXXX received a notice on XXXX of a Trustee Sale scheduled on XXXX. Mr. XXXX contacted the lender on XXXX to request Mortgage Assistance. She was informed by a representative that the lender, Nationstar Mortgage LLC would not allow her to pursue a short sale because they needed 37 days prior to the Sale date to consider any mortgage assistance options. Consequently, the borrower asked the representative why she was n't provided with the notice at least 37 days prior to the Sale date so that she would have had enough time to request mortgage assistance. The representative stated that such notice was something that they were not required to do and that the Sale date will go through as scheduled. However, pursuant to XXXX XXXX of the California XXXX XXXX, " The sale date shown on this notice of sale XXXX be postponed XXXX or more times by the mortgagee, beneficiary, trustee, or a court. '' Furthermore, pursuant to XXXX " At least 20 days before the date of sale, deposit or cause to be deposited in the United States mail an envelope, sent by registered or certified mail with postage prepaid, containing a copy of the notice of the time and place of sale, addressed to each person whose name and address are set forth in a duly recorded request therefor, directed to the address designated in the request and to each trustor or mortgagor at his or her last known address if different than the address specified in the deed of trust or mortgage with power of sale. '' Ms. XXXX did not receive such notice via Registered or Certified Mail and thus the Lender did not provide proper notice.
12/11/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • NV
  • 890XX
Web
I applied for assistance in saving my home from foreclosure. My servicer Nationstar Mortgage denied me for assistance on XXXX XXXX, 2015 and again on XXXX XXXX, 2015. Both times my attorney requested from Nationstar Mortgage my denial letter and the mandated NPV chart that goes with it. Nationstar has withheld the NPV chart and refuses to send it to me. My attorney states since I was denied for the Making Home Affordable Program ( HAMP Tier 2 ) and I was told I was denied due to NPV the servicer is required by law to give me a copy of the NPV chart. I believe I qualify as Nationstar has said my new payment could not be reduced by the amount required by the program. My attorney states this is not correct and Nationstar must be using incorrect figures. I feel as if Nationstar is purposely evading giving me this information solely to try and evade and block me from assistance I know I qualify for. They also are not sending me the denial letters until almost 30 days after I am denied. My attorney has to demand the denial letter just to get any copy of it and they basically try to keep it so I can not appeal the denial. My last loan modification request was denied on XXXX XXXX, 2015. Nationstar withheld the denial letter until XXXX XXXX, 2015 and they still have not given me the NPV chart. Tomorrow is XXXX XXXX, 2015 and even if they now give it to me they have achieved with holding it from me for the 30 day appeal period and now I can not appeal because they with held the information from me to be able to appeal. I think this is very disturbing and I may lose my home over their illegal actions.
06/11/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NJ
  • 080XX
Web
I am writing this complaint in regard to my mortgage compa ny Nation Star. I applie d for the HAMP ( Home Affordable Modification Program ) bac k in XXXX XXXX . I faxed documents and the mortgage company took more than a month to respond to me and when they did they asked for documents that I had already sent to them. This went on for more than 2 months and each time they would say, we have n't received it or this is the lat thing we need to determine your eligibility.

So in XXXX XXXX I re faxed everything again along with update bank statements and pay stubs. Fast forward to XXXX XXXX and they now tell me I do not quality because the program has expired in XXXX XXXX and they have put me in their own in house standard modification program where it decreases my payment by $ XXXX {$15.00} per month. This is not a modification nor what I applied for. This is ILLEGAL and in direct violation of RESPA as well as many state and federal banking laws.

Upon doing research and contacting friends that work in the mortgage industry, I learned that the Home Affordable Modification Program the ( HAMP ) progra m did not expire until XXXX XXXX , XXXX , the last day to submit applications, and the Modification effective date must be on or before XXXX XXXX , XXXX . Based on these dates, I certainly qualified. Nation star is trying to take advantage of me and my situ ation. By dragging their feet, until the deadline expired and using this as an excuse not to process my HAMP request, which I know I qualify for due to my decrease in income and upside down property value.

04/25/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • FL
  • 33055
Web Older American
MY name is XXXX XXXX I have a mortgae loan with nation star Loan # XXXX I lost my wife in 2014 of XXXX I no longer have her help with her income due to her death I am a XXXX year old man I tried to modify my loan with nation star because as of XXXX XXXX they want me to pay {$1800.00} these people are very unprofessional my daughter XXXX XXXX have been calling everyday to speak to a XXXX XXXX and she has not respond not even one call from her than she contact a XXXX XXXX XXXX and they filled out paper work and summit to nation star. and today she called and they told her I was denied for the modification I have never been late on my payments I can not pay that amount that they want I want to keep my home since its the only thing that I have left and many memories f me and my wife all I ask is to please give me an affordable payment and a low interst rate that I can pay my kids help me out with the bills due to the fact that I can pay them all by myself last year I had a XXXX XXXX help me out with my loan but he never told me that the interest rate and mortgage would go up they lied to me and I am an American citizen and I want justice as you can search my records I have never stop paying my mortgage even when my wife died so its not fair that they do n't care if I loose my house or not but I do to many memories I hold in this house please I need you to help me I told them I was going to contact you and they said so do what you have to do,,, were dealing with un professional people here once again please help me my phone is XXXX ) XXXX be free to call me anytime Sincerely God Bless XXXX XXXX
09/25/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CA
  • 95037
Web
Nationstar Mortgage LLC, the alleged servicer trying to illegally foreclose on our home, and the subject of breach of privacy complaint, ref CFPB file XXXX, who alleged XXXX to be the " current owner of debt '' on the Notice of Default that it recorded on XX/XX/2015, violates CA Civil Code 2924.17 for lack of proof of this statement. XXXX 's EVIDENCE - XXXX has " yet to conduct an investigation on this account '' and requested CFPB on XXXX XXXX, 2015, to extend its resolution date of XXXX XXXX complaint to XXXX XXXX, 2015 ( CFPB case number XXXX ). Nationstar 's recorded Notice of Default on XX/XX/2015, therefore, LACKS LEGAL FOUNDATION ... as the ALLEGED DEBT, and ALLEGED CURRENT OWNER of DEBT XXXX XXXX yes " yet to investigate the account ''. Until proven otherwise, this Notice of Default, remains to be UNLAWFUL and thus the resulting TRUSTEE Sale of our home XXXX XXXX, 2015. Nationstar also defaulted on XXXX 's Debt Validation ( DV ) Request of XXXX XXXX, 2015 ( relative to Nationstar/XXXX Notice of Debt Validation dated XX/XX/2015- with 30 day to validate debt ; then Nationstar violates FDCPA by recording the Notice of Default two days later, XX/XX/2015, without satisfying DV requirements ). XXXX requested in DV, among other things, to personally view the " alleged NOTE '' - per requirement of UCC 3-501 on presentment. Nationstar defaulting on this DV request, in addition to alleged owner of debt XXXX that has yet to investigate the account, renders this NOTICE of DEFAULT of NO LEGAL BASIS, and therefore UNLAWFUL and needs to be rescinded. Thank you, CFPB for your URGENT HELP.
12/17/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • VA
  • 23320
Web
My mortgage company, Nationstar Mortgage, is setup to direct bill/pay my insurance through my escrow account. For many years this has been happening without issue. Apparently in 2015 as of XXXX my insurance was canceled due to none payment. The insurance company issued Nationstar a cancellation letter indicating payment must be received by XXXX XXXX to avoid cancellation. Instead Nationstar submitted payment on XXXX XXXX. The insurance company returned the check to Nationstar on XXXX XXXX and Nationstar did not mail the check to me until XXXX XXXX. I called Nationstar today to find out why they mailed me this check, they said they had no idea, asked if there was a claim or an incident. I said no, then continued to say they have no idea and suggested I deposit it and return the money to my escrow account just in case. I then called the insurance company myself and discovered Nationstar paid late and therefore my policy was canceled. The insurance company had an old mailing address so they did not notify me, however Nationstar has my current information and they not only did not notify me, but they are unaware that my insurance was canceled 5 months ago. My insurance lapsed in XXXX and my mortgage company still has no idea in XXXX. I am actively pursuing a new policy now but I do not want to be responsible for the high cost of Lender placed insurance because Nationstar messed up, again. This is my second complaint with the CFPB and I can not emphasize enough how discouraged I am with Nationstar as my mortgage company, and I am often greatly dissatisfied with my service and customer support.
07/04/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • FL
  • 342XX
Web
I recently ordered and reviewed my Credit Reports from XXXX and XXXX. During that review, I discovered a serious mortgage loan reporting error on those reports from NationStar Mortgage. These incredible inaccuracies are having a serious, negative impact on all aspects of my life : financial, professional, personal. I 've attempted various calls to NationStar to discuss and resolve this error. The response I 've received from NationStar and its reps can only be described as a " runaround ''. I contacted them on XXXX/XXXX/16, during which time the rep took all pertinent information and told me it would be submitted for research. I re-contacted NationStar on XXXX/XXXX/16 and was told that there was no record of my earlier call. On XXXX/XXXX/16 I re-contacted NationStar and was told by that rep that no research would be done without it being requested by me in writing. On XXXX/XXXX/16 I faxed XXXX to the number given me by the XXXX rep ) a written complaint to NationStar Research Department, laying out my concerns and attaching all relevant information. It 's now been 2+ weeks. I have no acknowledgement from NationStar that my faxed complaint has been received. If it has been received I have no acknowledgement that it 's being worked on. If it is being worked on, I have no acknowledgement of an estimated timeframe to complete the research. In other words, I 'm totally in the dark ... still. Before Nationstar, this mortgage loan was serviced by XXXX and was originated by XXXX XXXX XXXX prior to that. Please investigate these matters and correct the disputed items as soon as possible.
10/01/2015 Yes
  • Debt collection
  • Mortgage
  • Cont'd attempts collect debt not owed
  • Debt was discharged in bankruptcy
  • CA
  • 93551
Web
I declared bankruptcy and had to make planned payments to the chapter XXXX trustee. All of my payments were made to Nationstar Mortgage and never missed a payment for the last 5 years. All of my payments were made in a timely manner. The bankruptcy was supposed to have been discharged XXXX, 2015. It was not. Nationstar Mortgage stated I was 7 months in default. They stated which months were not paid. I submitted copies of my cancelled checks to my attorney. Some of these checks were dated years ago. I thought my bankruptcy was discharged and I continued making my payments. In XXXX, 2015, Nationstar Mortgage did not cash my mortgage payment check. I called Nationstar Mortgage and they stated I was 8 payments behind on my mortgage payments. They further stated that the payments that were in default were from XXXX, 2015 to XXXX, 2015. I have the cancelled checks from XXXX to XXXX. Nationstar Mortgage sent my XXXX mortgage payment back to my bankruptcy attorney. In closing, all of my payments have been made and proof can be provided. Nationstar Mortgage is now attempting to do a foreclosure on my house. Nationstar Mortgage sent me two checks back from my escrow eccount totaling almost {$6800.00} stating they were from my property taxes and homeowners insurance. Planned payments were made to the chapter XXXX trustee and they were all made and in a timely manner. Nationstar Mortgage took over my loan from XXXX when I declared bankruptcy. At that time, XXXX was doing fraudulent loan modifications. {$500.00} was returned to me after I submitted a complaint to the Independent Foreclosure Review.
04/05/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • IN
  • 463XX
Web
I was a XXXX customer, bought by XXXX XXXX XXXX, ballooned into having to file a Chapter XXXX and during my bankruptcy, my loan was then taken over by Nationstar. Finished my Chapter XXXX, now 11 months behind and over {$100000.00} paid in interest alone in two years right under the trustees and attorneys noses, nothing to principle. Now, I 'm supposed to be current, not- and for the first three years they were listed in XXXX spots as a secured creditor, never filing their secured debt. Confront my attorney and nobody seems to know why this was allowed to happen. Now, I come out of bankruptcy, I 'm 11 months behind and my bank ca n't help me because I have to be current twelve months, to even refinance with them. The amount they valued my home when they took over was XXXX. This is lunacy that they can still continue to do this right under the judicial system 's noses and my interest is still 8.75 % fluctuating. So, basically, I 'm in a foreclosure status after paying all that money. Not to mention I was paying my own insurance and so were they, while I proved it, they made no effort to correct the issue. Nationstar sent a XXXX page payment schedule so while the courts were paying # XXXX to XXXX XXXX XXXX, the actual secured mortgage # XXXX was accruing more late charges and the payments sent to them were allocated to the mortgage then deducted from Nationstar and sent to XXXX XXXX XXXX. Therefore, the original mortgage was being neglected and actually using the court system to get more and more money. The Final cure document was not for my current mortgage it was for # XXXX not # XXXX.
12/02/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • MS
  • 390XX
Web
Went through the exhausting process of refinancing with Nationstar Mortgage and closed my loan on XX/XX/2016. XXXX should have been closed the week before but when the closing XXXX came to my home my husbands name on the documents were not correct. Yes, they had a persons name on the documents I have never heard of. The documents were corrected and loan closing was done on XX/XX/XXXX. I was told after XXXX days funds would be wired to my XXXX mortgage lender ( Nationstar ) and my XXXX mortgage lender XXXX XXXX XXXX XXXX XXXX. This has not been done as of today. I call my loan XXXX XXXX XXXX with Nationstar and he told me the loan had funded on Monday XX/XX/2016. Again, no one has been paid off yet. I have called the closing company and the person that was handling my closing will not call me back or answer emails, her supervisor and every other single person I have tried to talk to there will not call me back. I have tried to get Nationstar to get to bottom of this and even they promise to call me back but do not. This has put me in a very bad situation as I was told not to pay my XXXX mortgage in XX/XX/XXXX and now its XX/XX/XXXX. I have kept my XXXX mortgage paid up. Today I finally received a call from the title company stating there was some sort of date issue on the paperwork????? No clue and they said they were working to resolve???? None of any of it makes sense to me and they could n't explain it either. I also asked why almost XXXX weeks later this is my first and only notification of anything???? Again, no answer. I feel there is some sort of fraud going on. Can you help me?
10/16/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 92683
Web
AUTOMATIC STAY LIFTED BY FRAUD They violated the " NOTE '' XXXX and committed a felony by perjury in the Bankruptcy Court in XXXX CA. XXXX - Contact with the mortgagor. XXXX Contact with the mortgagor. XXXX The mortgagee must have a face-to-face interview with the mortgagor, or make a reasonable effort to arrange such a meeting, before three full monthly installments due on the mortgage are unpaid. If default occurs in a repayment plan arranged other than during a personal interview, the mortgagee must have a face-to-face meeting with the mortgagor, or make a reasonable attempt to arrange such a meeting within 30 days after such default and at least 30 days before foreclosure is commenced. ( 2 ) The mortgagee must also : ( i ) Inform the mortgagor that HUD will make information regarding the status and payment history of the mortgagor 's loan available to local credit bureaus and prospective creditors ; ( ii ) Inform the mortgagor of other available assistance, if any ; ( iii ) Inform the mortgagor of the names and addresses of HUD officials to whom further communications may be addressed. WHEN I CHANGED MY BK CH XXXX TO A CH XXXX NATIONSTAR FILED A MOTION TO HAVE THE AUTOMATIC STAY LIFTED ON THE GROUNDS OF ME BEING 10 PAYMENTS BEHIND. I am looking to prosecute for the intentional, deliberate and misleading behavior. They should by no means get away with this. At the time of this violation I did everything required. They always claimed that I never submitted all required document. I have proof to show different. I have submitted complaints and not one time was directly answered.
06/15/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 33462
Web Older American
IN XXXX I REFINANCED MY HOME WITH XXXX XXXX XXXXXXXX UNDER THE HAMP GOVERNMENT INSURED PROGRAM. AT SOME POINT I WAS INCLUDED IN THE PAY-FOR-PERFORMANCE PROGRAM IN CONJUNCTION WITH THE HAMP WHEREBY IF A BORROWER PAYS THEIR MORTGAGE TIMELY EACH MONTH IN ANY GIVEN YEAR, YOU WERE AWARDED XXXX OF TAX FREE MONEY CREDITED TOWARDS YOUR MORTGAGE BALANCE FOR UP TO 5 YEARS. XXXX XXXX XXXXXXXX CREDITED MY BALANCE FOR THE FIRST TWO YEARS OF PAY FOR PERFORMANCE INCENTIVE PROGRAM. THEN XXXX BEGAN SERVICING THE LOAN AND CREDITED MY ACCOUNT FOR AN ADDITIONAL 2 YEARS. THE LOAN WAS THEN TRANSFERRED TO NATIONSTAR NOW D/B/A/ MR. COOPER . MY FINAL XXXX INSTALLMENT WAS DUE IN XX/XX/XXXX. FOR THE LAST 10 MONTHS, I HAVE BEEN CALLING NATIONSTAR/MR COOPER FOR THE FINAL INSTALLMENT ON A WEEKLY OR MONTHLY BASIS. NATIONSTAR HAS MADE MANY EXCUSES FOR NOT PAYING THEIR OBLIGATION CLAIMING LACK OF DOCUMENTATION. THIS IS BELIED BY DOCUMENTS I MYSELF AND XXXX REPEATEDLY SENT THEM ON MY BEHALF. XXXX TOLD ME IT IS THEIR STANDARD COURSE OF BUSINESS AND LEGAL REQUIREMENT TO ROUTINELY TRANSFER ALL LOAN DOCUMENTATION TO SUCCESSOR LOAN SERVICERS, INCLUDING ALL ORIGINAL DOCUMENTS FROM XXXX XXXXXXXX XXXX. FINALLY, NATIONSTAR ADMITTED IN ITS XX/XX/XXXX LETTER THAT THE XXXX CREDIT WAS DUE PROMISING POSTING TO MY ACCOUNT BY XX/XX/XXXX. THERE HAS STILL BEEN NO PAYMENT AS OF THIS DATE XX/XX/XXXX. WHEN I CALLED THEM, THERE WAS NO EXPLANATION FOR THE ADDITIONAL FAILURE AND REFUSAL TO PAY. NATIONSTAR HAS JERKED ME AROUND FOR 10 MONTHS OVER THIS CONTRACTUAL GOVERNMENT-SANCTIONED OBLIGATION ON THEIR PART WASTING HOURS OF MY TIME.
05/30/2018 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • SC
  • XXXXX
Web
TIme sensitive! Auctioning off my home on XX/XX/XXXX in XXXX XXXX, SC I missed the foreclosure hearing. XX/XX/XXXX according to XXXX Clerk o crt. Since XX/XX/XXXX i was summons to answer complaint. Since the action started, my Mortgage co has denied the remodifications plans. On XX/XX/XXXX I sent my written RESPA requests to assist me in figuring out how to resolve my foreclosure. On XX/XX/XXXX i received their acknowledgement of the requests and would be sent to me assurances. Later in XX/XX/XXXX, i began receiving info from a debt collector/attorney About how i may want to start getting out of the house. Some of there mail came certified, some came regular mail and some never made it to me. I didnt understand the aggressiveness of the debt collectors mail. Also their strange request. With the threat of the impending foreclosure action starting back up I needed my " RESPA '' questions and audit to determine my disposition - plan of action if needed. I then learn of my missed court hearing and have been in SHOCK.. ive informed the clerk of courts office and the Plaintiff -Nationstar/mr cooper. I was not afforded my rights to a hearing. I feel there was a deliberate plan by the DEBT COLLECTOR 'S to have this foreclosure hearing w/out the defendant present. NATIONSTAR/mr cooper choice of collectors of debt should be in question. I NEED HELP FAST. XX/XX/XXXX HOUSE UP FOR AUCTION. PLEASE POSTPONE! Please help me. All i need is a chance to get my respa requests answers reviewed and then if necessary, auctioning of my home. XXXX XXXX. XXXX XXXX XXXX XXXX PLEASE AND THANK YOU. Urgent
03/10/2018 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • IL
  • 60620
Web
Hello, my name is XXXX XXXX last year I entered a loan modification with then Nationstar Mortgage, now Mr. Cooper. I received a letter from the Attorney that assisted me with my Bankruptcy in XX/XX/XXXX from Mr. Cooper stating that if I was having trouble making my loan payments, when I tried to contact Mr. Cooper I received three different answers from three people whom I spoke to lastly end with a gentleman by the name of XXXX ( employee # XXXX ) and this gentleman informed me that he really couldn't speak to me regarding the mortgage because the bankruptcy attorney needed to forward a letter of release if i'm not mistaken and this letter would allow them to speak to me regarding the loan. But I was informed by XXXX that the months of XXXX, XXXX, XXXX, XXXX and XXXX were not paid. I was trying to explain to XXXX that this was an error and I have a letter from the mortgage company Dated XXXX XXXX that the mortgage was ahead and the next payment due was XX/XX/XXXX that being said I did a payment on XX/XX/XXXX in the amount of {$760.00} ( confirmation # XXXX ) which I thought would have kept current but from what I was told no at worst case I could understand them saying XXXX is still due. I feel that the errors should be corrected and that Mr. Cooper remove all negative information from all three of Major Credit Bureaus and I also would like to file a complaint against them for predatory lending Practices. in the Pdf. you will see all of the documents I make reference to but the payment made XX/XX/XXXX the confirmation number was given for reference thank you thank you XXXX XXXX
09/12/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • MD
  • 216XX
Web
On XXXX XXXX, 2016 Nationstar sent me a letter in CFPB case number XXXX stating they needed the following documents : new RMA ; two months proof of income ; quarterly profit and loss ; proof of occupancy. I faxed all of these documents to their modification department at XXXX promptly on XXXX XXXX, 2016 and kept the fax receipt. Nationstar responded in CFPB Case number XXXX that they, " ... uploaded these documents to my review file on XXXX XXXX, 2016 ''. Since then they have sent me letters stating they need the same XXXX documents on XXXX XXXX, 2016 and on XXXX XXXX, 2016. In between these letters I received a letter on XXXX XXXX, 2016, stating all that was needed for my modification review was a new Dodd- Frank Form and Proof of rental income. This can be verified in CFPB case number XXXX. I have submitted these documents as well. All of this pattern of fraud has happened after Nationstar requested the same document ( profit and loss statement ) five times in a XXXX month period between XX/XX/XXXX and XX/XX/XXXX. I submitted profit and loss statements all 5 times which is noted in case number XXXX. Furthermore, Nationstar initially denied trying to foreclose on my property while under review for a modification ( dual tracking ) until I submitted proof of the sale dates to the CFPB and only then did they admitted setting sale dates in CFPB case number XXXX. Nationstar 's continued response for years is that they do not have a complete document package to review despite now admitting they have uploaded the documents they request. This is dual tracking or loan modification fraud.
12/30/2016 Yes
  • Mortgage
  • FHA mortgage
  • Credit decision / Underwriting
  • TX
  • 77459
Web
XX/XX/2016 I decided to switch my homeowners insurance to XXXX XXXX. but after a couple of days literally I decided to stay with my old one because I found out that XXXX was higher. I notified nation star mortgage I told them I would mail the Insurance check back to them, which I did. My complaint is that I mailed the check back to them with a letter followed by XXXX phone calls stating to please put it back in my escrow account. When I called they told me it was in my account. When I called in XX/XX/XXXX my mortage payment had increased from XXXX to XXXX. I was very angry. They told me that they paid for XX/XX/XXXX and XX/XX/XXXX mortgage, I asked them Why? I had already paid it! look on your records '' They had taken the escrow check and used it for XXXX payments when they did not have too. When I asked them Why was n't I notified the gentleman told me he did have to it is called Hierarchy '' I told him that 's crazy and I am not stupid! I had to call up to the corporate office 3 months later to get my money put into my escrow. then it went down to XXXX and I called and asked why is it still high? they told me that I had to request a market analysis done..which is still high XXXX. My complaint is that I did have a decent credit score until this happen now my mortgage has a series of late payments which is due to their neglect and their ability to not put my money in my escrow account, along with the fact that they lied over and over telling me it was put in their and then not notifying me about the increase. when it was not and then telling me about the nonsense of " hierarchy ''
03/30/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • VA
  • 20165
Web
Nation Star Mortgage bought my mortgage from XXXX XXXX XXXX several years ago. I have n't lived there for over XXXX years and it has been in various stages of the foreclosure process for years. Nation Star changed the locks on the doors, so I ca n't get in. On XXXX occasions last week, someone has left a hand written envelop with information from Nation Star on the front porch of my current house. They have hand written " Personal and Confidential '' and my name on the envelope, but there is no identifying information of who left it or how we can contact them. They are trespassing on private property to leave these envelopes. When we contacted Nation Star to find out about this practice, they refused to answer any questions or let us talk to a supervisor. My husband, who owns the property they are trespassing on, does not have an account with them, but they would not acknowledge having someone deliver these documents to his house. This is unprofessional and seems predatory to have hand delivered items left on a door step with no identifying information. That the company refuses to answer questions about their practices is also troubling. If they are authorizing this type of behavior, they should be able to acknowledge this is their practice to anyone who asks - especially someone who has had it happen to them. Also, to not allow us to speak to a supervisor, or someone other than the phone rep who has no authority, is horrible and leaves people feeling helpless. We will call the police and report the trespasser if they do it again, but they should not be treating people like this.
08/21/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NY
  • 11776
Web
Mr. cooper took over my loan in XX/XX/2017 from XXXX. Since Mr. cooper took over they have twice received my payment in time but failed to cash or process my payment for 3 weeks putting my account in a late status. The latest incident was in XX/XX/XXXX. I mailed my payment on XX/XX/XXXX and as of XX/XX/XXXX the payment was not processed according to my online account. I called customer service to find out what was going on. Thru this conversation It was determined that it would be best for me to enroll in auto payment. So with the Mr. cooper rep I went online and made my XX/XX/XXXX payment electronically and also enrolled in autopay. I instructed the CSR to disregard my check when it was received as payment has not been made. I let him know that I would put a stop payment on the check. When Mr. cooper finally decided to process my check on XX/XX/XXXX, they saw that my account was paid so they decided without my knowledge or authorization to cash my check and apply the money as extra principal thus incurring a returned check fee that they are now trying to make me pay for. They also assessed a late fee for XX/XX/XXXX due to them holding onto my payment for 3 weeks. My issue is that they sent me a letter stating that the discrepancy was in no part their fault and they are not responsible for the mistake. I think that due to Mr. coopers lackadaisical handling of mortgage payments has most likely cost other clients unwarranted and undeserved penalties. This has happened twice with Mr. cooper in less than a year and when I was with XXXX for over 10 years it never happened 1 time.
06/15/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • OK
  • 73107
Web
I could not make my XX/XX/XXXX payment, as I was in XXXX school. When I called at the end of XX/XX/XXXX to pay in full the customer service representative told me to do this deferment and they would put the 1 payment at the end of my loan if I made 4 consecutive payments. They said I needed to make 4 monthly payments. It did NOT say calendar month payments. I made my XX/XX/XXXX payment XX/XX/XXXX. I made my XX/XX/XXXX payment XX/XX/XXXX to ensure the XX/XX/XXXX Payment was not late. Apparently that messed everything up. I have spent HOURS on the phone ( because you can not get a hold of anyone in charge of anything with this company ) to fix this error. It was fixed. I made the rest of the contractual payments. Once my XX/XX/XXXX payment was made, it said ( per their app ) that I was current and everything was fine for 3 days. Then all of a sudden their system messed it up. It now says I never paid XX/XX/XXXX. ALSO, they have reported that I was late XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX on my credit report which has had a serious effect on my credit score. I would not have done the deferment ( and would have been fine ) if the original customer service rep did not push me to do so. I will say XXXX XXXX has done his best to help me, but his hands are tied and the people above him are not fixing this. This is ridiculous that I have been dealing with this for 4 months! My hands are tied. Mortgages get transferred without the owners permission all the time. This is a horrible company and seeing how they have 87 % negative feedback, they should not be allowed to buy someones mortgage.
12/08/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CT
  • 067XX
Web Older American
Our former mortgage holder ( XXXX ) sold our mortgage to Nationstar in XXXX. I paid my last mortgage payment to XXXX in XXXX, and my first mortgage payment to Nationstar in XXXX. Out of the blue, without any previous notification, in XXXX, they are saying I am 3 months behind in my mortgage. I have been going back and forth with customer service since XXXX and it is still not rectified. I have faxed them my bank statements for every month with my payment circled and my previous payment history that was shown to be up to date. I am receiving letters and phone calls about my payment being late, and when I call customer service every day, they say they are still researching it. Today I received a letter that said they have researched and fixed the problem and my XXXX 2015 payment is due. THATS WHAT THEY SAID TO BEGIN WITH ... WHAT DID THEY FIX? My payments are all paid up except my XXXX XXXX payment I have not paid, only because I wanted this straightened out before I do. I 'm sure they have reported this to the credit bureau, and they are completely wrong. Once again, I faxed them every month statement with the payment on there circled and the statement marked.. XXXX payment, XXXX payment, XXXX payment and so forth thru XXXX. I have written to Nationstar customer service complaint, The XXXX, and now you. I have asked to speak to the " research department '' which is supposedly looking into this, and was informed the do n't speak with customers. I have asked for supervisors, and the supervisors supervisors, and still no one is fixing this. I am at a loss what to do next. please help.
12/03/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • RI
  • 028XX
Web
I have applied for a Home Affordable Mortgage Program ( HAMP ) with Nationstar several months ago and have continued to make payments on my mortgage however Nationstar has delayed addressing my HAMP application and continually requests documentation that is not relevant to process my application. I wrote Nationstart long before I had a problem making payments on my mortgage after I lost my job and warned them that I would have problems due to a loss of income. I have provided documentation requested in the HAMP application process and have repeatedly followed up to request the status of my application however I have not gotten a response on the status other than requests for information that is unrelated for approval. I have looked on my account and no longer see the documentation that I submitted through there online application process but have emails with the documentation that I provided. I feel like Nationstar is giving me the run around because I have a huge amount of equity in my house and would rather take the home in foreclosure if I ca n't pay as opposed to processing my HAMP application and taking a reduced mortgage payment. I have owned the home for 13 years and have never had a problem making payments until now. I only ask for fairness and due process for my HAMP application. Lastly, I have put my home on the market, as of XXXX 2015 and expect to receive a reasonable sale price if given the time. My home is quite expensive, especially in the Rhode Island market, and will take some time to sell but the HAMP program will allow me to make payments until the home is sold.
04/29/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 91354
Web Older American
I have an XXXX loan from th XXXX. It started with XXXX then they turned it over to XXXX. A few years ago the loan was turned over to Nationstar and that is when all the trouble started. They told me when the loan was set up the taxes and insurance were taken out of the payment. The payment was always XXXX. When it went to Nationstar we paid insurance and taxes thru XXXX XXXX XXXX. This seems to me to put more on the principal than the way it was set up. I have made the payment every month to Nationstar, every month {$1800.00}. They change the payment amount, they added an escrow account, paid taxes once and then returned the money. My loan has never gone the way it should. My husband and I are in our XXXX, neither XXXX of us are in good health. XXXX months ago my husband was on XXXX. I do n't know what to do anymore. They have ruined our credit rateing. I have spoken to them for years about this loan and another smaller loan that is also from the XXXX, and also had terrible problems. This has been going on for years. I have faxed them my bank statements to prove payments were made. I have sent paper work. So far my bill if up to over XXXX in faxing and mailing paperwork. I speak to someone that understands and agrees then it all happens again. It is like they figure it out but no one writes it down or lets anyone else know about the outcome of our understanding. Please tell me what I can do. I just sit here and cry at times I am so frustrated. Please tell me what to do now. I recently received and letter asking me if I had an attorney. Maybe getting an attorney is the only answer.
04/24/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Incorrect information on your report
  • Public record information inaccurate
  • TN
  • 370XX
Web Servicemember
Originally my home loan was with XXXX XXXX XXXX.. no problems, payments on time etc. I had to file chpt XXXX due to a divorce due to ex wife '' s bills but did not include my home mortgage, the XXXX was discharged.My loan stayed on good standing all the time. 3 yeras later XXXX sold my loan to Nation Star and the trouble began, they kept calling and calling stating my mortgage was in the bankruptcy reported it on my credit report. Every statement stated my loan was part of a bankruptcy.. I never missed a payment with XXXX nor with Nation Star when they took over.. then Mr. Cooper Mortgage CO which is part of Nation Star somehow took over my mortgage and once again the phone calls continued. I have never missed a payment with Mr. Cooper either. My mail is unindated with solitation letters offering me to refinance my loan with Mr. Cooper. they continue to call my home phone as well as my cell phone with digital calling.Never leaving a message. In XXXX of this year my now wife answered the phone and he identified himself as Mr. Cooper morgage company to offer refinancing. My wife told him to stop calling our home and cell phone that we are not interested. The phone calls continue. When I researched this company there are pages and pages of complaints on Mr. Cooper mortgage as well ans Nation Star of their harrassment practices .How is allowed. Doesn't this over see or review the on line complaints. I am a XXXX vet and the phone calls are aggravating as well as an invasion of my privacy let alone the negative statements that my home loan was part of a bankruptcy which it never was.
03/30/2017 Yes
  • Mortgage
  • Other mortgage
  • Application, originator, mortgage broker
  • MD
  • 20832
Web
Called Nationstar mrtg to refinance the loan. XXXX ran our credit report and siad since our credit score was XXXX we didnt qualify for the " better '' loan which would bring our payment to $ XXXX.Since we had a credit score below XXXX best they could do was about $ XXXX.Current mortgage is {$1800.00} going to XXXX for the remaining 20 years of the term.He suggested we call the loan mod dept.Called loan mod on XX/XX/XXXX@XXXX .Spoke with XXXX who emailed me info needed for loan mod.Sent over the info back to XXXX on the XX/XX/2017 and he responded two days later saying he would be forwarding the info to the loan prosessors.we received a letter dated XX/XX/2017 on XX/XX/2017 asking us to Call XXXX letting us know he is our dedicated Loan specialist. The sooner you call, '' the SOONER YOU MIGHT FIND A SOLUTION TO YOUR MORTGAGE NEEDS '' Called left him a msg on Monday XX/XX/2017. He called home and then on my cell on the morning of XX/XX/2017. Could not talk too much because I was at work.Asked him to call after XXXX EST. He called the next morning and spoke to my wife. He informed her that we did not qualify for the loan mod because he did not see any hardship!!! No death, XXXX or loss of job .That is why we did not qualify. Mind you I had been out of work from mid XX/XX/XXXX till mid XX/XX/XXXX. Just got on a full shift two weeks ago ( still XXXX ). We had a similar problem when applying for a loan mod from the bank this company bought the loan from. Loan mod took over 1.5 years and finally fell through after all the running around. Same loan #. More info can be provided as neede
03/05/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • MN
  • 554XX
Web
I 'm a Dodd-Frank Wall Street Reform Act participant. I watched the Federal Bill since XX/XX/XXXX as signed by President Obama. My EHLP # XXXX. I 've requested a number of updates to XXXX County Judicial Court from the Federal government including my last request for legal assistance to remove a Judicial Court Judgement. I submitted under the following CFPB complaint # XXXX from the VA location at XXXX XXXX XXXX, XXXX, MN XXXX. However, after further review, allegedly CFPB assigned a file # of XXXX. I know my XXXX. Please check both CFPB files. I was XXXX at XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, MN XXXX address of my Federal/District Court Briefcase dated XX/XX/XXXX which included my CFPB user ID & password. Can you contact my email on file or telephone XXXX with password? CFPB staff wo n't allow me to access a critical Judicial Court file without an accurate User ID & & & password. Please email reply with a password change " authorization code ''??? These District Court Judgements which amounted to $ 20,000+ which prevented my ability to sell my home at XXXX XXXX XXXX XXXX, XXXX , MN XXXX for a reasonable equity profit. I must ask CFPB legal to intervene, & contact XXXX County District Court Administration to remove XXXX and XXXX from my credit bureau record and XXXX County District Court records. I WILL PROSECUTE entities who obstructed Federal Court decisions against XXXX credit card abuses as adjudicated by CFPB Court decisions. Please reply with my assigned password assigned to either XXXX or XXXX? Email XXXXXXXXXXXX & XXXXXXXXXXXX - I will seek Federal Court remedy!
05/23/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • SC
  • 29615
Web
From XXXX to XXXX of XXXX , Borrower made timely payments on his mortgage loan of {$150000.00}. In XXXX , Borrower lost his normal monthly income when he was undergoing treatment for XXXX XXXX XXXX XXXX . When he realize d he could no longer make monthly payments, he submitted a comprehensive package of financial, medical, and tax documents, exactly as prescribed by Lender, requesting a temporary forbearance on monthly payments. The Lender failed to communicate effectively with the Borrower, despite numerous telephone calls attempting to speak to an employee with adequate training that would enable them to understand the facts of the situation. Several Lender clerical-level workers communicated with Borrower suggesting refinancing, a solution totally inconsistent with Borrowers medical circumstances, income outlook, and posture of being under a tax lien. Borrower wanted to discuss a deed-in-lieu of foreclosure as it relates to a federal tax lien. However, no one with sufficient knowledge of either DIL or liens would contact Borrower by telepho ne. In XXXX XXXX , afte r four payments were missed, Lender filed foreclosure papers in court. It is maddening that no one from Lender, with appropriate experience and authority, will contact Borrower as requested ; no one from Lender acknowledged the facts presented in the forbearance application in fashioning foreclosure alternatives ; and that Lender essentially behaved as if they were a computer program, spitting out notices to Borrower following a sequence of steps that were heedless of Borrowers circumstances.
04/16/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • VA
  • XXXXX
Web
Despite multiple requests, the unverified item with Nationstar, inaccurate payment status, and inaccurate creditor contact information still remains on my credit report in violation of Federal Law. I have contacted Nationstar via mail and have returned undelivered mail with inaccurate address on file, and via phone Nationstar has told me I never had account with them. XXXX is required under the FCRA to have a copy of the original creditors documentation on file to verify that this information is mine and is correct which they deny that they dont have to have documentation on file. In the results of your previous investigation and subsequent re-investigations, you stated in writing that you verified that these items are being reported correctly? Who verified these accounts? You have NOT provided me a copy of ANY original documentation ( a consumer contract with my signature on it ) as required under Section 609 ( a ) ( 1 ) ( A ) & Section 611 ( a ) ( 1 ) ( A ). Furthermore you have failed to provide the method of verification as required under Section 611 ( a ) ( 7 ). Please be advised that under Section 611 ( 5 ) ( A ) of the FCRA you are required to promptly DELETE all information which can not be verified. The law is very clear as to the Civil liability and the remedy available to me ( Section 616 & 617 ) if you fail to comply with Federal Law, I'm a litigious consumer and fully intend on pursuing litigation in this matter to enforce my rights under the FCRA. XXXX is also reporting incorrect contact information, and payment status on report for the Nationstar creditor.
03/28/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 32526
Web
XXXX XXXX Mortgage XXXX XXXX, was my mortgage company. They sold my mortgage to another company. The company was the servicer of the mortgage for almost 4 years. XXXX XXXX had the mortgage. The transfer of the mortgage was never recorded in XXXX XXXX records. Then, in XXXX Aurora loan services recorded an assignment of mortgage from XXXX XXXX Mortgage XXXX, XXXX to XXXX. The assignment was supposedly executed in XXXX and the XXXX companies involved did not have the mortgage. The documents were never recorded in XXXX XXXX records until another mortgage company by the name of Aurora loan services bought the mortgage. Since it is supposed to be recorded in XXXX XXXX records within a certain amount of time in relation to the closing date, I feel these companies have acted fraudulently. The assignment of mortgage was allegedly signed on XXXX/XXXX/XXXX by XXXX XXXX Mortgage XXXX, XXXX XXXX XXXX XXXX Mortgage XXXX, XXXX. The assignment was not recorded in XXXX XXXX records of XXXX until XXXX/XXXX/XXXX. Where did this document sit for all that time? This document supposedly sat in limbo and then mysteriously appeared in XXXX, when Aurora loan services bought the loan. I feel there has been fraudulent activity and do not feel that the assignment of mortgage that was recorded is valid or legal. I would also like to add that XXXX XXXX Mortgage XXXX, XXXX and XXXX XXXX XXXX, XXXX are XXXX separate entities. So XXXX XXXX XXXX, XXXX would not have had the legal authority to assign my mortgage to XXXX and why would the recorded document be returned to Aurora Loan Services and not XXXX?
05/13/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • NY
  • 10030
Web
We are co-owners who refinanced the mortgage on our XXXX home in XXXX with Nationstar Mortgage. We were very specific in explaining that we wanted to pay closing costs in cash rather than have it financed. Over the course of discussions only the first draft of the closing documents indicated we would use cash to close. Despite our insistence, in the end we went to closing without being given the opportunity to pay cash for closing. Also, we paid our property taxes for the first quarter and the next installment was not due until XXXX XXXX but it too was added to closing costs ( {$1100.00} ). Since closin g, Nationstar has sent us a check in the amount of {$110.00} ( payoff overages ) and more recently a letter stating that we were overcharged for certain closing costs in connection with the closing of your loan and we are refunding this amount to you through a principal reduction. The amount is {$610.00}. The difference as per the letter is reflected in C ash to Close and Lender Credit via the new Disclosure. We are concerned about how our refinance was handled, the process by which the differences occurred and whether our property tax had to be made part of this closing. We request a full review of the closing documents/disclosure and would like to know if Nationstar was within their rights to refuse to allow us to pay closing costs up front. These charges were rolled into the loan creating the need for a gap note and mortage. We only had a certain period until the closing and if we didnt close by that date then a higher interest rate would be applied.
12/05/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • IL
  • 62234
Web
I refinanced in XX/XX/XXXX No payment in XX/XX/XXXX. My payments from XX/XX/XXXX through XX/XX/XXXX was {$930.00}. THEN I received a Annual Escrow report that said my payment for XX/XX/XXXX would start {$900.00}, I paid that amount ALL through XX/XX/XXXX. I THEN received a NEW Annual Escrow report that says my payment starting XX/XX/XXXX through XX/XX/XXXX will be {$950.00} ( which is HIGHER then my refinance agreement WITHOUT my Insurance OR Taxes going up )?? When I called to ask them WHY it was going up, I had talked to like XXXX different people that could n't give me an answer. I finally talked to a supervisor that said it was because my PMI went up and sent me then to a PMI XXXX, XXXX notes will be attached of the people that I talked with ). I was then told that my PMI was paid BY them during XX/XX/XXXX and now I had to pay them back for XX/XX/XXXX and also then pay monthly different for XX/XX/XXXX. My insurance and taxes DID NOT raise, they said that the know that and it was all due to PMI. They told me if I did n't like it to file a complaint with you guys. I talked to a few different Mortgage brokers and THEY ALL told me the same thing, " that my PMI CAN NOT go up. '' because of a RESPA guidelines. They could not believe that Nationstar was so rude to me and not helpful, and then told me to file a complaint with you guys. Please help me figure this out and fix it so that they do not continue to try to do this kind of wrong with others. I have all kinds of documents that will be attached to this complaint to hopefully help someone figure out an answer for me.
09/30/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 95747
Web
Hello, we have big problem again, there is a foreclosure sale scheduled for our home on XX/XX/2018 and we are out of options and we have exhausted ourselves with this horrible company. We have had many attempts to receive an affordable monthly payment but no resolution and no affordable monthly payment offer has been given. We have been in a fighting battle with our bank/ servicer Mr. Cooper for a very long time I mean very long time. We have been trying for a loan mod. recently its getting worse and worse and the bank keep pressuring and not providing an affordable loan mod. that we can afford which will help us keep the home and not throw us out on the streets. So our servicer now is Mr. Cooper and we have sent them many times a request for mortgage assistance forms packet with all documents. Recently we mailed and faxed in a copy of the request for mortgage assistance and all required documentation to be reviewed for a loan modification. If Mr. Cooper proceeds to sell my home while having a complete request for loan modification review packet then they will be in violation of multiple laws including but not limited to my California Home Owner Bill of Rights Act Mr. Cooper has still placed my home on a foreclosure sale set for XX/XX/2018 and has not CANCELLED the foreclosure sales until the review and an affordable loan modification and the process has been approved and agreed upon not some {$4000.00} monthly payment that no one can afford but one that is reasonable and that if helping the borrower not a ridiculous sum that will force us to move out. Thank you.
12/15/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • CA
  • 92111
Web
This is just the tip of the iceburg -- there inability to process or track simple payment is more than negligent. In XXXX XXXX Mr.Cooper ( formerly NationStar XXXX provided final payoff amount and instructions. I provided requested Cashiers Check via USPS which MrCooper signed for on XXXX XXXX XXXX. For 2 months MrCooper has been claiming Cashiers Check was invalid, 1st they didnt have it, then NSF ( insufficient funds ), then 'return to maker '. This is even after I provided proof they received funds, endorsed, submitted it to my bank, and my bank fully reconciled cashiers check. The people at MrCooper did n't seem to understand how a cashiers check is different from personal check ; they were unable to provide proof nor front/back copy of check. Long story short, I think I figured out they actually did cash cashiers check, then tried to fraudulently submit it a second time which is what my bank rejected. Even after I provided proof of their actions they continued to claim my loan account was not paid. They demanded I send them another cashiers check. If you read on complaint web sites, you will see this follows there standard policy of delay, delay, delay in an attempt to extract more and more money. I would request to speak with a supervisor and Mr.Cooper would transfer me. I 've gone 5 or more levels up their supervisor chain and person on phone told me they were a supervisor with Executive Customer Support. I suspect that in reality all of the over 13 people I talked with were all first level support and not supervisors. Additional documentation is available
04/05/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 912XX
Web
Nationstar Mortgage foreclosed on my house, XXXX XXXX XXXX, XXXX XXXX, NV, XXXX on XX/XX/XXXX. I had multiple times requested Nationstar to provide proof that there was a valid and legal assignment of the Loan from XXXX, to XXXX XXXX XXXX, and from XXXX XXXX XXXX to Nationstar. The document that Nationstar provided, was a forged document, signed by " XXXX XXXX '', as Vice President of XXXX XXXX XXXX. I researched the name and found that XXXX XXXX is listed under fraud alert list of ROBO SIGNATURES. That fake assignment of the document is recorded at the assessor 's office, and that the document with which Nationstar Foreclosed on the house. I had hired an attorney, XXXX XXXX XXXX XXXX to sue Nationstar and the attorney abandoned the case, and summary judgment was granted. That attorney was sanctioned by California BAR Association. The case was prior to foreclosure. After the case got dismissed, Nationstar set a sale date. Few months After the sale, I received a tax for from Mr. Cooper, suggesting some how I gained $ 100,000+ by losing my house. The loan was for {$360000.00}, there was a second loan on the property by XXXX, which Nationstar did not contact, because XXXX is still trying to collect from me. Also The house was sold on XX/XX/XXXX for {$460000.00}, and Nationstar has not paid me any XXXX from the sale, and has not sent me any documentations regarding the sale, or how funds from the sale were distributed. The only thing I received was the tax forms from Mr. Cooper for {$100000.00} gain. The house was again sold sometime in XX/XX/XXXX for {$420000.00}
08/07/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • GA
  • XXXXX
Web
1. I have my home property at XXXX XXXX XXXX, XXXX, GA, XXXX. 2. Since XX/XX/XXXX Nationstar Mortgage is handling the service of collecting mortgage. 3. My LTV on the loan is 71.7 % as of today. 4. Nationstar Mortgage should have removed the PMI under Automatic Termination by Mortgage Company as per HPA Act of 1998. 5. Nationstar Mortgage did not remove the PMI of {$77.00} cents when the loan LTV reached under 78 % automatically. 6. Each time, one person talks and does not understand this. 7. I wrote 3 letters to the President and he does not care to remove it, busy becoming XXXX XXXX. All the documents are with them and with me too. On XX/XX/XXXX, I reached under 78 %. The original Disclosure statement on PMI states the Automatic Termination of PMI under 78 % is XX/XX/XXXX. Nationstar Mortgage is not replying to the 3 letters I sent to its President, CEO, Chairman. They have to refund the excess amount of XXXX collected from me from the date I reached under 78 % that is XX/XX/XXXX. In the case XXXX Vs XXXX XXXX XXXX XXXX, the U.S. District Judge XXXX XXXX , a Pennsylvania federal judge has clearly given a Judgement that even a loan is modified, the original contract, the original PMI Disclosure Statement is part and parcel of the original contract and another Disclosure Statement based on the modified loan can not be given. Nationstar Mortgage was referred the above Judgement, still they are not refunding the excess collected from the date the LTV reached under 78 %. My loan account number with them is XXXX. Thanks XXXX XXXX XXXX XXXX. XXXX XXXX. XXXX XXXX GA XXXX.
03/27/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • PA
  • 17055
Web
I have a mortgage with Nationstar they increased my escrow by almost {$1500.00} when neither my taxes or insurance went up..they bounced my escrow school tax payment that they said they paid in XX/XX/XXXX but was n't actually paid until XX/XX/XXXX..I asked in XX/XX/XXXX and sent them a note stating I wanted to pay my own taxes and insurance since I was with them over one year ..and original loan before it was sold too them that I had put 20 % down and all payments were on time ... I started sending in XX/XX/XXXX just the principal & interest..which they accepted..Then I sent in my XX/XX/XXXX payment for the same amount they said they never received it..I called on the XX/XX/XXXX for them to take the payment over the phone on XX/XX/2017 and they said wait a few days too see if the check comes in..I said I do n't want a late payment on my account I have excellent credit..The said they would n't charge a late payment ... I spoke to the escrow dept and they said no problem it will take about 7-10 days to approve my request..once I did that the online payment and the statement payment does n't match up ... They sent a letter stating my account was 30 days past due ... it has never been late ..now they put it in as a negative remark on my credit score ..I had a credit score of XXXX and now it 's XXXX down XXXX points ... I paid them {$920.00} online up from {$820.00} and they are stating my payment is over due ... the want {$970.00} ..they are making me mentally & physically ill..I do n't know what to do anymore ..I 'm on XXXX and a fixed income ... Please help..Thank you
04/22/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • LA
  • 70570
Web
My home received damages on XXXX/XXXX/16 ) The insurance company sent a check ( {$3500.00} ) made payable to me and the Nationstar. I sent the required documents to the mortgage company. Nationstar sent a check in the amount of {$880.00}, which does not cover the cost of materials. On XXXX XXXX, 2016, I requested additional monies ( {$660.00} ) that is needed to purchase the remaining floor materials. Total cost of the floor materials is {$1500.00}. On XXXX XXXX, 2016, my insurance company contacted Nationstar. Nationstar told the insurance adjuster the forms sent on XXXX XXXX, 2016 will be reviewed by XXXX XXXX, 2016. On XXXX XXXX, 2016, I called and was told that additional information was needed.I had to redo the entire packet. I stated that I was not. I faxed the document to them. I was told by Nationstar to buy the materials. I told them that my insurance company stated that I should not purchase any materials because that 's the purpose of the insurance check. I informed Nationstar that if additional information was needed, I was not contacted via mail nor phone. I have been calling weekly, I have requested to talk with the Dept. Head on numerous times to no avail. I have requested a telephone number to corporate office ; I was told there is no number. Also, Nationstar states that I have to pay for the inspections that they are requesting. I have asked for a copy of the policy stating this ; I have yet to receive it. Nationstar has been giving the the run-around for weeks. Thank you in advance for your help in resolving this matter. I have a loan modification.
06/07/2017 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • CA
  • 91361
Web
I applied to modify my loan on XXXX XXXX , 2017 . I submitt ed a full package of information including the Uniform Borrower As sistance Form and reasons for my need for modification including a severe medical hardship, to the bank. In a matter of a few days they claim to have fully reviewed my file and denied my application on XXXX XXXX , 2017 . They claimed they could not approve me for a modification due the fact they could not lower my payment sufficiently. The bank proposed a higher interest rate at 4 % compared to the 3.5 % interest rate I am paying now and said they could n't lower my interest payment. Additionally rather than extending the time within I could pay off my mortgage, they shortened the total number of mon ths from what the amortization date is. Based on this criteria of a higher mortgage interest rate and shorter time for full payoff of course my monthly payments would increase and this is contradicting to what Nationstar is advertising on their website under help for homeowners. The following was copy and pasted directly from their website " LOAN MODIFICATION If you 're facing long-term hardship, we can see about modifying your loan so it has more manageable terms.

While refinancing means replacing your existing loan with a new one, loan modification keeps your existing loan and changes its terms.

If you qualify for loan modification, we 'll look for a way to reduce your monthly payment. Maybe we 'll be able to lower your interest rate. Or maybe we can extend the loan 's timeframe so we can lower each month 's payment ''

06/30/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • MD
  • 216XX
Web
After I filed my last CFPB complaint my servicer, Nationstar, finally informed me of the reason they were not accepting my XXXX previous submittals of profit and loss documents which was delaying my loan modification review. I sent in the new documments for review on XX/XX/XXXX but Nationstar will not verify they have received my documents. While this review process was taking place over the past year Nationstar and their Law Firm of XXXX, XXXX, XXXX XXXX have set XXXX sell dates on my property on two separate occasions. This has caused me to hire a lawyer to get the sale narrowly avoided on both occasions while my review is taking place. Furthermore my property was for sale at the time and all interested buyers pulled out once they saw the property may go to auction. It is my understanding properties under review are not supposed to have to fight foreclosure at the same time but this has happened twice now. Now Nationstar states I must wait for a call from the law firm XXXX to be informed of any more delays and or if they have even received my updated documents sent in on XX/XX/XXXX. I have been told this before but never received a call from this law firm just foreclosure actions. Bottom line is I am doing everything I can to file proper and timely documents for a loan modification review and in reality my documents keep expiring with Nationstar 's lack of communication and Nationstar keeps filing for foreclsure on my property with the XXXX County court system which is in direct violation of their own stated policy of not foreclosing on properties under review.
09/10/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • MD
  • 208XX
Web Older American
This is my second complaint against Nationstar Mortgage LLC, once again I have submitted a loan modification application to Nationsatr on XXXX/XXXX/2016 by e-mail and certified mail they signed for on XXXX/XXXX/2016, since then it has been over five ( 5 ) days and no response from Nationstar instead I received a letter saying that my home is being sold at a auction on XXXX/XXXX/2016 at XXXX XXXX. Nationstar and its attorneys have and continued to violate the rules and right now I am being Dual-Tracked where I have a loan modification pending and my home is scheduled to be sold. At this time I need help with this matter as this have been an on going infraction of my civil rights under the XXXX XXXX XXXX XXXX XXXX and President Obama making homes affordable. Just to point out that Nationstar and its attorney continues to violate Regulation X and is getting away with it I need not only answers but I need to have Nationstar, s CEO XXXX XXXX prosecuted for fraud since owing to the fact that instead of helping struggling homeowners get a reasonable modification he is acting like a Slum Lord where he just wants to foreclose and make a gigantic profit and our Government is letting him get away with it. At this time I have complained to CFPB before and I have gotten nowhere I need XXXX XXXX to look into my complaint and do something about it I have enough proof to show that Nationstar is committing fraud which I can submit to CFPB or to the general public including members of Congress. Please see attached documents also I can be reached at XXXX to further discuss this.
11/08/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • MA
  • 01915
Web
I am seeking to have the PMI on my home removed, and after consulting a local real estate professional about the value of my home, I paid NationStar Mortgage {$450.00} fee to have my home appraised. The company took the fee and ordered an appraiser that lives XXXX miles away to perform the appraisal on my property. His opinion of value was $ XXXX $ XXXX less than the range given to me by one of the most successful real estate professionals in my city. I believe that the appraiser lacked sufficient geographic competence to perform the appraisal, and submitted a dispute to NationStar outlining this. I submitted that dispute on XXXX XXXX. I have received no resolution. None. I have spoken to multiple call center reps, including XXXX XXXX and XXXX XXXX. I have asked for their manager, XXXX XXXX, to contact me on numerous occasions, and have never received a call. I have contacted them at least 6-7 times and they are either incapable or unwilling to provide me with any answers. I have a perfect payment history with NationStar and all of the companies that owned this mortgage before them. I believe this behavior is unacceptable. I think they ordered an appraiser that was more likely to produce a report favorable to the mortgage company than to the homeowner. I believe this to be deceptive and unfair. I have contacted them on numerous occasions and given them every opportunity to respond in ANY fashion to my dispute and the follow up inquiries. They have not done so. I believe that they have an obligation to respond to formal written disputes that they have not held up.
05/05/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 91791
Web
The Servicing Company to my mortgage - Nationstar Mortgage is attempting to illegally foreclosing on our personal home by selling it at auction on XXXX XXXX, XXXX in direct violation of HBOR law. Nationstar Mortgage properly and fairly review our loan modification request for relief. We intend to keep our home and both of us are in out XXXX 's and have many medical and health issues that have kept myself XXXX limited in employment opportunities. In fact, we were forced to lose our businesses ( XXXX ) as a result of the health related to XXXX and XXXX XXXX XXXX. In addition, Nationstar has repeatedly denied us help several times for several years although we meet all eligibility criteria. They have never offered any alternative to foreclosure programs like short sale. Nationstar Mortgage illegally commenced and is conducting a foreclosure while reviewing attempting to find workout relief options for us. They have mishandled our documents and file several times and failed to properly communicate with us throughout the process. They simply wish to foreclose and kick us out onto the streets. They have clearly violated HBOR specifically under the " dual tracking '' clause. Nationstar Mortgage instructed and allowed the Foreclosure Trustee named XXXX PROCESSING SOLUTIONS to illegally start foreclosure on my property. The Nationstar Mortgage and Know Your Options website gave the result that we are eligible for a loan modification with a lower payment to save our property. So there no reason why Nationstar should have denied our request or started foreclose on our home.
08/23/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NY
  • 14626
Web
We are currently in an active Chapter XXXX Bankruptcy and decided to surrender the house. In XXXX, 2015, the house was in foreclosure with an auction date set and we applied for a modification against the advice of our attorney and at the recommendation of Nationstar. It was approved for more than what the house is worth and for a 40 year term. We decided to accept the offer anyway. We made our XXXX trial payments and submitted the documentation sent to us. It was returned to us because my husband failed to sign using his middle initial. We sent the new paperwork, which was received by Nationstar on XXXX XXXX. However, they lost our paperwork. I have been in constant communication with my loan officer, XXXX XXXX via email and phone to get this matter straightened out. All the while, Nationstar would not accept a mortgage payment " until the account is updated which ca n't be done until they receive the paperwork ''. The online account statement also states erroneous amounts paid and due. I keep getting a runaround ( we 're tracking the paperwork, not able to find paperwork, getting supervisor involved, still ca n't find paperwork, again getting supervisor involved, will call with update and no phone calls ). I have since received a copy of the original paperwork. At this point, we want the mortgage due date to begin in XXXX since we 've been waiting to pay our mortgage. We want a fresh start. Nationstar is unwilling to help us solve this matter. After giving us a runaround for three months and not accepting our payments, they now want the due date to be XXXX.
09/07/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 919XX
Web Older American
My mortgage was sold to Nationstar from XXXX XX/XX/XXXX. This is a loan modification that was in effect since XX/XX/XXXX, with never a late or missed payment and no issues XXXX. Since XXXX has had this loan there have been multiple problems. In XXXX my payment was increased due to an increase in the required amount for my escrow impound account. That was n't the problem - I only became aware of the increase when I received a letter in late XXXX from Nationstar stating that my XXXX payment had not been made. My credit union statement showed that it had been made on time. Because Nationstar had not received the full amount ( the new amount ) they suspended the payment - again with no notification. When I was finally able to find out what had happened to the payment I made, I paid the difference with the XXXX payment.They reported this to all XXXX credit bureaus as a late payment and in the case XXXX, continue to report that there have been no payments in XXXX, XXXX or XXXX. I have not missed or been late making payments on this loan and all payments are current. They are also reporting to all XXXX credit bureaus that my delinquent balance owed is {$63000.00}. This amount is part of my loan modification terms and is a deferred balance that does not incur interest or require payment. They have destroyed my credit that I have worked diligently to repair and I fear they are trying to dismantle the loan modification that I worked so hard to get. I have filed disputes with all XXXX of the major credit bureaus, but in the meantime my credit is a disaster. Please help.
08/11/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • TX
  • 78681
Web
We held a mortgage in good standing with XXXX XXXX Mortgage for over 12 years. In the fall of 2014, they sold our mortgage to Nationstar Mortgage. The transfer was rough on the Nationstar side ( no communication and lack of reps that could see the transferred loan in their system ) but we did n't miss a single payment. 6 months after buying our loan, Nationstar is advising we have negative escrow and want a {$5800.00} check now or a {$470.00} increase to our monthly mortgage payment for the next year. Problem is that we never had an escrow account with either XXXX XXXX or a new one with Nationstar. After sending it to their escrow research department XXXX times ( the first time the rep said he would log it but did n't so their records only show XXXX attempts ), we get the same form letter with the same demands every time. Our choice now is to damage our credit or pay almost {$500.00} a month extra in mortgage for a debt that XXXX XXXX added to the end of our loan period. Additionally, our mortgage was an ARM that could only be adjusted during the first XXXX quarters of the loan. That time limit has come and gone under the XXXX XXXX term. Now Nationstar feels they have the right to adjust the rate every 6 months over the remaining life of the loan which was never the terms of the original mortgage. How is our mortgage allowed to be sold and the new mortgage lender not follow the terms of the original mortgage? We have not entered into any subsequent or amended agreement with Nationstar and had no say in the matter when they purchased our loan from XXXX XXXX.
10/22/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • FL
  • XXXXX
Web
I became a victim from XXXX/broker " s name [ XXXX XXXX ] whom was attempting to bring his legal secretary to my front door and said that he wanted to close home refinance loan since I was already cancelled this loan. He force me by said : XXXX you will pay same amount $ XXXX/month for 5 years or 60 months and I did not have time to review all documents. Based on good faith he was indicated with an interest rate 1.250 % 2. Then he sold this account to second XXXX XXXX XXXX on XXXX/XXXX/2007 after he took over {$7.00} thousands dollars on closing cost more than it was indicated on GF copy. 3. Then second XXXX XXXX XXXX Servicing re-sold my account to Aurora Loan Services on XX/XX/XXXX with original loan {$240.00} to become principal balance= {$240.00} after six month payment that I paid toward the end of 5 years aka 60 months and remained 54 more months to complete my terms. Note : I had planned to refinance to fix rate before my term up. Suddently Aurora Loan Services was illegally jumped my monthly mortgage payment from {$790.00} to {$2600.00} right after three [ 3 ] years as well as changed my interest rate without my knowledge. Since I was paid and owned this property since XX/XX/XXXX and never missed any payment from bank to bank when numbers of banks tried to merge together. I am work hard for my family to raise my children alone, I used to work XXXX jobs to maintain my life. For more detail including their addresses I will submit when requested. Please assist me to go through this upside down mortgage principal was created by Aurora Loan Services.
07/28/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 91356
Web Older American
Dear Sir or Madam, I paid in full my first deed of trust loan with Mr. Cooper ( Nationstar Mortgage ) on or about XX/XX/2018 via wire transfer. The Mr. Cooper loan number was XXXX. This deed of trust was recorded against my property located at XXXX XXXX XXXX, XXXX. XXXX, XXXX XXXX XXXX, CA XXXX. Even though ( 1 ) Mr. Cooper unilaterally required me to wire transfer the final pay-off funds at an additional cost to me of {$40.00} as charged by XXXX XXXX XXXX, XXXX, and ( 2 ) pursuant to the terms of my promissory note and deed of trust, there was no requirement obligating me to wire the final payment, Mr. Cooper has failed to provide me with the original of my promissory note as required by law and as formally requested by me via telephone calls on no less than four separate occasions including a conversation with Ms. XXXX of Mr. Cooper on XX/XX/2018 at XXXX XXXX PST. Each time I have expressly requested the return of my original promissory note and I have been assured by the Mr. Cooper customer service representative that the " promissory note is in the mail ''. As Mr. Cooper continues to deceive me by telling me that the promissory note has been sent, it is clear that they have no intention of returning the promissory note to me as required by law and I am quite concerned that they may attempt to sell the note or to claim that it has not been paid off. As a result, I am requesting the assistance of the CFPB to require Mr. Cooper to return the original of my promissory note as required by law since Mr. Cooper continues to deceive and abuse its borrowers.
07/21/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • MD
  • 208XX
Web Older American
I was trying to get a modification with XXXX XXXX XXXX in XXXX after my wife lost her contractor 's job with the federal Government and I had a life changing event XXXX due to an unfortunate accident. In the middle of the modification with XXXX XXXX XXXX they sold the servicing rights to Nationstar Mortgage L L C who has been reluctant to work with us over the last two years they started foreclosure proceedings even had a sale date of XXXX/XXXX/XXXX through their lawyers XXXX and Associates in XXXX Maryland, please be advised that I have attended meditation and have submitted several loan modification to Nationstar Mortgage which got lost in the shuffle somewhere please be advised that since acquiring this mortgage in XXXX myself and wife was never late or missed a payment until our unfortunate situation in XXXX. Nationstar denied our modification over and over again and each time ask us to resubmit an application which we did as recent as this month of which they gave us an alleged modification for 4 % interest rate which require a {$10000.00} down payment with a monthly payment of {$5400.00} without a a breakdown please bear in mind my current monthly payment which I am trying to modify is 4.2 % interest rate with a monthly payment of $ XXXX find this to be unfair and at this point I considering filing Bankruptcy in order to keep my home Nationstar is not very helpful and is not playing by the rules also. I have a lot documentation from their attorney telling me one thing while they are doing something else. Please investigate this matter we need help.
04/04/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • PA
  • 15216
Web
Original Mortgage company is NATIONSTAR, ( XXXX, TX XXXX ). Mortgage rate of 30 year term beginning in XX/XX/2006 was 7.0 %. We applied for and received a home equity loan from XXXX at a significantly lower interest rate to pay off the original mortgage. The request for the payoff amount was made by us to NATIONSTAR by telephone conversation. This payoff amount was not detailed by telephone but mailed to us several days later. We closed on the loan on XX/XX/XXXX and a cashier 's check was mailed overnight by XXXX to the address that Nationstar provided. A mortgage statement arrived by mail on XX/XX/XXXX detailing a delinquent payment for XX/XX/XXXX, penalty charges and due XX/XX/XXXX payment. A phone conversation with Nationstar on XX/XX/XXXX ultimately revealed that they did receive a check but had not processed it because it was not in the appropriate amount of the payoff. When asked about any attempts to contact us in the interim, their reply was unintelligible to us. During this period we had noticed a definite stepped-up bombardment of invitations to refinance with them by email, US mail and special delivery. No successful contact was made until the mortgage statement. We paid the penalty and the XX/XX/XXXX mortgage payment while we tried to ascertain the disposition of the cashier 's check. Nationstar claims to have returned it to the XXXX. Alas, we 've been sent an image of the cashier 's check that WAS presented for payment by Nationstar. Nationstar processed our check for XXXX XXXX dollars on XX/XX/XXXX and our account has yet to be credited!
08/14/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • VT
  • 058XX
Web
I became very ill XX/XX/XXXX and have been unable to work since. I have had XXXX XXXX because of this issue ( XXXX ) and have had no luck in resolving the problem. I was on XXXX and just this past month was approved for XXXX. I lost my job and all of my benefits XXXX because I could not return to work and at that point my income went down to less than XXXX % of what it was and I had to start paying over {$400.00} a month for health insurance. My fianc and I maxed out our credit cards and used what money I had in my XXXX to try to continue to pay all of our bills including the house mortgage, but it got to the point that we were unable to keep doing it and were just falling farther and farther behind. XX/XX/XXXX year we put the house up for sale and moved into our other house as the mortgage was cheaper ( house that was left to me when my parents died ). In XX/XX/XXXX we stopped paying the mortgage. I have talked to Nationstar on at least 2 different occasions asking about the deed in lieu of foreclosure and they would not answer the question, but would just ask me if I wanted to refinance or if I had refinanced. I explained to them that it would not do any good as I would not be able to make the payment even if it was reduced and explained to them what had happened to me on several occasions. Now they have sent foreclosure paperwork. Why is the deed in lieu of foreclosure not an option? During the 5 years that we owned the house we put over {$30000.00} into the house as we had planned to stay, so the value of the house has only gone up since we bought it.
07/10/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • VA
  • 201XX
Web
my client applied for a loan modification with Nationstar mortgage. his loan is serviced by Nationstar and owned by XXXX. The process started in XXXX and the home owner was required to submit financials XXXX times, change the XXXX XXXX times, and provide tax returns and explanations more than XXXX times. twice he was called by Nationstar and told they will be offering him a loan mod and to stop paying the mortgage. This morning I went on to the Nationstar website to see if they had amiled him the modification agreement and noticed the modification was declined. I called and spokt to a representative in loss mitigation. I called on a recorded line and the loss mit representatives name is XXXX XXXX. The time of the call was XXXX eastern time. He stated that Nationstars policy is not to allow a modification until the home owner is at least 90 days late on the mortgage. When I explained the home owner would be in danger of foreclosure he said to tell them not to spend the money but to hold it so the loan can be reinstated if a foreclosure date was scheduled. When I explained they would incur additional costs for late fees and attorney fees he said there was no way to avoid it. The homeowner qualifies for the XXXX modification and there is no reason that he was denied. they claimed he did n't have a hardship. This homeowner was 60 days late in XXXX and sold an automobile to get current so he could show them he would act in good faith, and by declining him the modification they are putting him in jeopardy of falling behind again and potentially losing his home.
07/01/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • IL
  • 60620
Web
In May 2016 I changed insurance companies from XXXX to XXXX XXXX. My XXXX annual rate was {$4700.00} and my escrow payment for insurance was {$390.00} per month. When my renewal I had paid {$390.00} for 12 months prior and had enough money to cover payment for my annual renewal. I did not have a escrow shortage at that time. I found insurance cheaper with XXXX XXXX and my annual premium decreased to {$1300.00}. I am aware my escrow payment should be for insurance now {$110.00} per month. That is a saving for me {$280.00}. My mortgage payment should have decreased and the amount of escrow payment should have decreased too. I contacted my mortgage loan servicing company and faxed them proof of my new insurance and amount. I also paid XXXX XXXX in full entire premium {$1300.00} for one year. My mortgage company did and escrow analysis and told me I had a shortage in my escrow in the amount less the {$1300.00}. I contacted my mortgage company customer service department insurance dept and was informed that the escrow department was not notified that my premium had change. And was told that they were not going to inform escrow. Well if they do n't inform escrow then that was why I was getting a statement that I had a shortage. The Nationstar Mortgage is overcharging me and I do not have a escrow shortage. I am aware that the amount the lender is required to hold in escrow is only 2 months in reserves not 12 months in reserves. Nationstar will not adjust my escrow and mortgage payment and is in violation of the Respa servicing escrow regulations. Please assist
01/27/2016 Yes
  • Mortgage
  • FHA mortgage
  • Settlement process and costs
  • NC
  • 28269
Web Older American
I got approved for HAmp modification and partial claim. XXXX trial period they stated was for 4 months from XXXX/XXXX/2015 thru XXXX/XXXX/2015 but, pmnt wa XXXX $ XXXXper month. problem was they continued to leave the normal pmnt of {$1400.00} per month and this diference of {$220.00} was going to be put on my credit as 30 days late based on the 4 months trial period I would have been late 120 days late. I discussed it with loss mitigation and they stated I could pay for the trial period up front and thee would not be any latenesses. Unfortunately Nations Star has done this to thousands of persons. I you are XXXX pmnt behind on your mortgage and request a modification under hamp that means your credit will reflect anywhere between XXXX pmnts late and that will result in a foreclosure plus all legal cost among other things. heavens knows how many forclosure they have created. nations Star is a servicer/collector and has been scaming people. They took my 4 months pmnt and never added my XXXX scrows to my account. then they added a interest of {$2000.00} XXXX and reverse it same date. My Hamo modification was approved in XXXX I paid trial period XXXX/XXXX/2015. I started so many emails to no avail same response and lies from the personel as well sttaing that they were part of scrow dept/lossmitigatiom/socialmedia/insurance/modification and mad ebeleive they would transfer you. On yanuary I even got anotgher Hamp modfication with a trial period from XXXX and interest of the same amount as the {$2000.00} that wa sreverse and added to my partial claim.
01/12/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • MN
  • 55128
Web
We are trying to split a parcel of land located in XXXX XXXX, Minnesota. We have been approved by XXXX XXXX to subdivide the lot and filed new deeds with the county, but the entire parcel is still being held for collateral by Nationstar Mortgage. The mortgagee and our neighbor is XXXX XXXX. He has given my husband and I permission to submit paperwork on his behalf. We had to have an appraisal done for Nationstar as part of the application for land release from them. XXXX XXXX 's parcel, after the split, is worth {$190000.00}. His loan balance is approximately {$20000.00}. Yet Nationstar is requiring he pay {$2900.00}, to be applied to principal, in order to release the property. We are just wondering if, per the statement pertaining to the OVL formula, if this is fair since the appraised value of the property by far exceeds the current principal balance. I believe this is the clause in the Partial Release Application pertaining to our situation : If monies are needed to secure the value of the loan, the borrower will be contacted and advised of the amount. This amount must be paid and applied to the mortgage loan as a principal payment reducing the outstanding balance prior to the execution of the partial release, or, might be used for property improvements. The resulting loan to combined value ( CLTV ) ratio after the release is completed can not exceed the C LTV before the release. Nationstar Mortgage 's value in the property must be secured in order to process a partial release. Any reduction in value can not exceed the principal payment received.
08/23/2018 Yes
  • Mortgage
  • VA mortgage
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • IN
  • XXXXX
Web Servicemember
See attached document showing payments still not reported per XXXX, missing from credit bureaus. Per taped phone conversation and CFPB complaints ... XXXX did admit to wrong doing per their representative, Mr. XXXX XXXX misguiding me to stop making payments at the beginning of my VA loan which led to the beginning of the multitude of CFPB complaints. Per XXXX making final payment of forbearance and stating, " XX/XX/2018 we will submit all payments that have been made to the credit bureaus. '' **See attached document showing payments still not being properly submitted** I need ALL of my payments reported through out my VA mortgage loan. I need a statement sent to the credit bureaus so the proper changes can be made. Please refer to taped phone conversations as well police report over the past year of multiple complaints against XXXX Nationstar Mr. Cooper with regards to incorrect reporting, errors being reported, made up information being reporting, over {$100000.00} without my knowledge as well being added to my current VA mortgage loan. Per taped conversations per your company representatives, " Mr. XXXX XXXX, Mr. XXXX XXXX and a female representative, " XXXX '' who works for Nationstar ... Refer to the information where it was clearly stated to me via phone ... to give them until XX/XX/2018 and we will make sure that all payments will finally be updated with the credit bureaus and then my credit should reflect the changes ... positive changes. The complaints will escalate to higher powers that be until this is once and all resolved. XXXX XXXX
08/04/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CA
  • 92028
Web
My current adjustable mortgage was about to become variable. NationStar called to refinance into a fixed rate note. I was introduced to a XXXX speaking translator. I was told that I did not have to make the XXXX Payment because the payment would be made through the payoff. I had not refinanced before and did as instructed. The end of the month approached and I began to panic, I was told not to worry. Tuesday the XXXX I receive a call telling me that I must urgently make my XXXX payment. By the time I got off work to make a payment it rolled over to the XXXX of XXXX causing a 30 day late. I have had this loan for 10 years and " never '' made a late payment. This fact is reflected on my credit report. As it turned out, NationStar did not complete the refinance and I am unable to refinance with another mortgage company for up to 1 year due to the XXXX late payment. I have repeatedly called NationStar, spoke to various managers and no one is willing to take any responsibility and will not remove the late payment. XXXX is not my first language and considered broken XXXX. I feel foolish and misguided. I was willing and able to make the XXXX payment, why would I be instructed not to. I asked repeatedly if this could harm me, I was told the refinance would include the XXXX payment. I relied on the expertise of the person representing my best interest in a financial transaction. They should have never advised me to not make my payment. This not only harmed my credit but severely impacted my ability to refinance out of an adjustable rate mortgage. This is wrong!
05/08/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • TN
  • 38016
Web Older American, Servicemember
On XX/XX/XXXX I made my normal payment of {$1000.00}. My mortgage payment had increased to {$1100.00}. I had no previous knowledge of the increase either electronically nor through regular mail service. The normal payment was received on XX/XX/XXXX but was not applied to my mortgage payment due to the {$100.00} that was short. I received a letter dtd XX/XX/XXXX stating my mortgage was in in default. They held my payment for the entire month of XX/XX/XXXX and would not post it until they received the full balance ( of which I was unaware until the letter ). I quickly made the payment and adjusted my monthly payments. On XX/XX/XXXX I received a email from XXXX stating my credit score had dropped. I went to the website and found out the mortgage company had reported a missed mortgage payment which in turn dropped my score 90 points. Point one : I never missed a payment, they had it all along. Point two : if my score had not been excellent, this would have dropped me into the fair to poor credit range. Point three : if I had needed to purchase something on credit I would have been forced into a higher interest rate due to Mr Cooper 's misleading information. If they did this to me what are they doing to others with less credit scores. This provides markets to capitalize with higher interest rates forced onto consumers. From the time I purchased this house I have never been late nor missed a payment. This was an error on their part and I refuse to stand by and be manipulated and I do not want to see this happen to hundreds or thousands of other consumers.
08/25/2017 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • TN
  • 372XX
Web
XXXX sold my loan to Nationstar Mortgage recently. I received a letter ( paper ) with the new, pertinent information ( e.g. new loan number, instructions for setting up an online account etc ). When I went to the directed URL online to setup the online account - I was, very surprisingly, redirected to a NEW website called XXXX XXXX. On this new website there is NO mention of ANY affiliation to Nationstar Mortgage. Having worked in computer security for over 20 years - I was very suspicious of this website - again, as there was no mention of the affiliation to Nationstar ( a best practice in these situations ). I proceeded to setup the account - entering the new Loan number and last-4 SSN. It then took me to a page requesting my COMPLETE SSN. Again - this is HIGHLY suspicious behavior and a favorite trick of scammers/phising/social engineering hackers. Not being comfortable at all with providing this highly sensitive information - I called the number listed in the letter - and explained my concerns. They told me the only way to get an account setup was online - and I MUST enter my SSN. I find the handling of this entire process - from notification - to website redirection w/ no explanation to the requirement for online submission of my SSN - to be unacceptible - and more importantly promoting a VERY bad practice of training users to randomly enter their SSN into un-explained web sites. I am requested that this process/company be reviewed and guidance given to them to allow alternative forms of account setup and verificaiton ( namely Phone )
01/17/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • DE
  • 19802
Web
On XX/XX/XXXX I went to pay my mortgage as usual as I have done since XX/XX/XXXX when the payments were made to XXXX. I now pay it on line at the Nationstar Mortgage site. I selected the Nationstar shortcut from my list of shortcuts but it took me to a page stating the " page could not be found. '' I then went directly to their site after searching for it on google. I opened up the site and signed in. I was then greeted with a demand to " verify '' my account. The way to do this is to enter your zip code, and then your social security number. I have issue with this in the times when XXXX, and many other websites have been hacked and the information breached. I have always paid on time and in the manner I have become accustomed to, on line. I have an account number which is the only number that should be necessary to make a payment. My SS # is private and can cause extreme damage to my credit and personal well being in the wrong hands. I do not believe it should be associated with my mortgage account, and certainly should not be requested to be submitted on line. I have presented my SS # to a possible creditor for a one time background and credit check as should be expected. But I do not want my mortgage account to be identified by the SS #. That is why I have an account number, is n't it? There is no way to make a payment or to get to customer service without first entering the zip code and then the SS #. This has the potential to cost me money in late fees and may have purposely been set up to do so. Messages left have produced no return calls.
08/02/2016 Yes
  • Mortgage
  • FHA mortgage
  • Settlement process and costs
  • GA
  • 30188
Web
Complaint Description : Nationstar is basically making it impossible to finalize my HAMP loan modification after doing everything they said. I received a pay cut of about XXXX % back in XXXX 2015 and my wife ( at the time ) lost her job in XX/XX/XXXX. At that time, I applied for a loan modification. Made all trial payments on time, and since XX/XX/XXXX, there is always a reason they can not finalize it. Now, we had agreed if I made a payment by XXXX XXXX, and another by XXXX XXXX, they could finalize it. On or around XXXX XXXX, I scheduled my payment my payment to be taken from my account on XX/XX/XXXX. I was then told they needed a code and could not process the payment and would call me back. After not receiving a call, I called them and told me I needed to speak with my loan specialist. The problem is, Ive never been able to get a hold of her, even after numerous messages. When you call Nationstar, it goes to her voicemail everytime and you have to press 0 to speak to a representative who knows nothing about my case. I kept calling saying I need to make a payment and once again, someone would call me. So I logged online to try and pay and for they first time every they blocked me from making a payment online. The thing is, I got a new job and could easily make the payments, but it seems like they just want to foreclose and I 'm not sure why. What they are doing is wrong-I 'm trying so hard, but they are literally making it impossible. If I was n't paying a divorce attorney, I would get one because there is no way they are following legal procedure.
07/27/2015 Yes
  • Mortgage
  • Reverse mortgage
  • Loan servicing, payments, escrow account
  • SC
  • 296XX
Web Older American
Due to family illness I was unable to submit the annual occupancy statement for XX/XX/XXXX until XX/XX/XXXX. For efficiency I faxed the form to the fax number listed on the letterhead of the Champion Mortgage form. Three months later I received another request for the same form. I called the company number on the letterhead of the form and was given a different fax number and faxed a copy of the form I had faxed on XX/XX/XXXX. After receiving letters threatening foreclosure I sent by certified mail for which I have a signed receipt the original document which I had faxed in XX/XX/XXXX, a letter stating why I had been unable to submit the form on a timely basis, copies of XXXX utility bills and XXXX DTV bills. The receipt was signed on XX/XX/XXXX. Approximately 3 weeks later I recieved anothher letter suggesting I seek counseling for the pending foreclosure action. This time I called and was told there was no record of receiving the information which I had 1, 2mailed. On XX/XX/XXXX I faxed all of the information I had sent by certified mail and a copy of the signed receipt for the certified mail. On XX/XX/XXXX I spoke with the lady I had spoken to the day before. She confirmed receipt of the documents and told me that I would be contact by someone in Document Support to verify that that department had everything they needed or be informed of what other information that would be required. Today I received a call from a different person who stated that they had only received the occupancy statement. PLEASE HELP ME before this matter moves to foreclosure.
08/25/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 95747
Web
Hello, we have big problem, there is a foreclosure sale scheduled for our home on XX/XX/2018 and we are out of options and we have exhausted ourselves with this horrible company. We have had many attempts to receive an affordable monthly payment but no resolution and no affordable monthly payment offer has been given. We have been in a fighting battle with our bank/ servicer Mr. Cooper for a very long time I mean very long time. We have been trying for a loan mod. recently its getting worse and worse and the bank keep pressuring and not providing an affordable loan mod. that we can afford which will help us keep the home and not throw us out on the streets. So our servicer now is Mr. Cooper and we have sent them many times a request for mortgage assistance forms packet with all documents. Recently we faxed in a copy of the request for mortgage assistance and all required documentation to be reviewed for a loan modification. If Mr. Cooper proceeds to sell my home while having a complete request for loan modification review packet then they will be in violation of multiple laws including but not limited to my California Home Owner Bill of Rights Act Mr. Cooper has still placed my home on a foreclosure sale set for XX/XX/2018 and has not CANCELLED the foreclosure sales until the review and an affordable loan modification and the process has been approved and agreed upon not some {$4000.00} monthly payment that no one can afford but one that is reasonable and that if helping the borrower not a ridiculous sum that will force us to move out. Thank you.
09/30/2017 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • GA
  • 30058
Web
I sent a complete FHA HAMP loan modification on or around XX/XX/XXXX to XXXX XXXX XXXX and to their foreclosure attorney XXXX XXXX XXXX XXXX, XXXX. I received an letter from Nationstar Mortgage who now call themselves XXXX XXXX. Also, I never received any notice stating their name had changed either. Furthermore, on or around XX/XX/XXXX I receive a incomplete letter from XXXX XXXX stating I need a profit of loss statement and I submitted a incomplete five page FHA Hardship affidavit. I called in on XX/XX/XXXX and XX/XX/XXXX and spoke to relationship manager XXXX ID # XXXX and I asked if she could mail or email me the 5 page FHA hardship affidavit. She placed me on hold and came back and stated she could not locate this FHA Hardship document and she also stated she spoke to her supervisor and they advised me to create a online account to get the missing Hardship Affidavit. Therefore, I complied and open my account online and located the hardship affidavit. My complaint is I never received the five page hardship affidavit and until today from their online application. Lastly, XXXX stated my loan was scheduled for a foreclosure sale date for XX/XX/XXXX. I submitted my FHA HAMP loan modification more than 37 days and my loan modification has not been denied and XXXX XXXX has asked for additional documents that I am submitting today. Therefore, XXXX XXXX and XXXX XX/XX/XXXX and their foreclosure attorney XXXX XXXX XXXX XXXX, XX/XX/XXXXare all committing Dual tracking and breaking CFPB is the reason why I am filing this complaint today against all parties.
10/10/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • TX
  • 752XX
Web
After repeated attempts to collaborate with both state and federal compliance agencies to address the predatory appraisal practices of the Texas XXXX XXXX XXXX XXXX, I am filing a formal letter of inquiry and complaint regarding the flagrant, open, unbridled, unsanctioned and negligent misrepresentation of the XXXX & XXXX agencies that are charged with safeguarding with following federal and state mandates to safeguard home owners. The XXXX XXXX, XXXX & XXXX are complicit in acts of moral turpitude by their lack of XXXX federal guideline enforcement that are within the scope of influence and this tax payer funded state agency. I have attempted to bring transparency to the injustices committed from the XXXX XXXX XXXX XXXX XXXX agency that fails to discipline violators of the XXXX federal and state guidelines and I have been met with nothing but open defiance and deniability. Either the state agency that I have reached out to for assistance has stated that their Non-Disciplinary measures are within state guidelines or the agency denies culpability and responsibility for the licensed associates in their organization. As I have received nothing but dismissive responses to my repeated inquiries it is my civic duty to bring the open and flagrant violations of the XXXX & XXXX agency as well as the performance of Executive Director XXXX XXXX to the attention of every state, federal, executive, legislative and judicial branches until someone takes immediate intervention to stop these predatory violations of constitutional and consumer rights here in Texas
05/07/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CA
  • 90028
Web Older American
1. Mortgage sold by XXXX XXXX XXXX to the XXXX office company ( Nationstar Mortgage LLC ) in XXXX Texas. 2..Loan Documents provide a period between the XXXX of the month until the XXXX of the month within which payments received are NOT considered " Late '' ... .Nationstar Mortgage LLC disputes this part of the loan documents. 3. If a payment was received during XXXX and XXXX, I, XXXX XXXX, Home Owner, consequently would receive phone harassing phone calls form Nationstar Mortgage LLC, demanding payment, at once, or legal action would be taken by Nationstar Morgage LLC against me. I had as many as XXXX phone calls on the XXXX of the month demanding payment. 4. Once again, the loan documents allow payments to be received any time between the XXXX of month and the XXXX of the month without being considered " Late '' ... ... 5. I filed a complaint with the XXXX and the XXXX issued an order cease order that forbid the phone calls demanding payment, at once! 6. Today, Nationstar Mortgage LLC posted a notice, in retaliation for my BBB complaint, denying me access to the mortgage records on their Wed Site ( Transferred from XXXX when the Mortgage was sold ) .. Furthermore, the notice forced me to deny the results of the XXXX order pertaining only to the Phone harassing phone calls ( by forcing me to click on the Opposite target of the notice from my desired answer ) in order to gain access to the information on the Nartionstar LLC web site about my account. 7. I, XXXX XXXX, home owner, urge the Agency to investigate the operations of Nationstar LLC..
04/19/2017 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • SC
  • 29414
Web
I have just been issued an order to leave my property in two weeks to ten days. XXXX XXXX XXXX dropped my loan in XXXX XXXX XXXX without cause. I continued to pay my mortgage once they found the account in XXXX . In XXXX XXXX XXXX , they refused to account my payments to the mortgage through XXXX XXXX XXXX . By XXXX XXXX XXXX , XXXX XXXX XXXX r emoved for a new mortgage lender NationStar that refused my information ( personal and property ) for not being conducive to what XXXX XXXX XXXX h ad sent them in the sale. I have been under ID Fraud and Credit Fraud s ince XXXX XXXX XXXX ( documented and proven at XXXX XXXX major credit reporting agencies on background and credit and account fraud affects ... starting with my primary bank account at XXXX XXXX ). Nationstar was adding to this problem. I have an HOA that tried to move a Foreclosure in XXXX XXXX XXXX for l ess than XXXX owed. Nationstar tried to collect back debt for XXXX XXXX XXXX and XXXX XXXX XXXX d enied that they were. Nationstar moved a Foreclosure for XXXX XXXX XXXX , was removed and moved another one on their own against myself and the HOA. The County Commissioner finally held a sale and put my house under XXXX XXXX , no one has room for recovery under ID Fraud and Theft, including XXXX XXXX denied me Unemployment last year as a XXXX XXXX XXXX XXXX XXXX that worked mainly out of state in XXXX ( also remotely ) in XXXX .
06/10/2015 Yes
  • Mortgage
  • VA mortgage
  • Loan servicing, payments, escrow account
  • GA
  • 31312
Web
My mortgage was sold from XXXX XXXX XXXX to Nationstar Mortgage. I never received any information from XXXX about the sale until it already had happened. When my wife attempted to contact Nationstar about our payment ( since it was XX/XX/XXXX ) they told us that they did not have our recorded updated so they could not accept a payment. They said we would get notification when everything was in place to make the payement. The notification came on XXXX XXXX and said that we were overdue on our payment and a late charge was assessed. When we contacted Nationstar they stated that the payment was due on the first and we were overdue. My wife explained the situation of what happened and was treated poorly. When she asked to speak to a manager she was informed that they did not have one. She attempted to pay the amout due and was told that she would still have to pay the late charge plus a fee since she was paying over the phone. She said that she would mail the amount but refused to pay the late charges due to the fact that it was an error on their part. Soon after we started receiving notices that Nationstar was starting paperwork to forclose on our house. How can this be legal? We have n't been with them a month and already getting notices of forecloseure. We still never received any other information from the company other than a bill. I would expect to receive information about my loan to verify there is no changes, a list of contacts and numbers to call for any questions, and something about the company that now has this very large loan against me.
07/29/2015 Yes
  • Mortgage
  • VA mortgage
  • Loan servicing, payments, escrow account
  • KS
  • 664XX
Web Servicemember
We bought a house in 2005 using XXXX XXXX. We have owned the house for 10 years, had the account on auto draft, and never missed a payment. In XXXX XXXX XXXX sold the mortgage to Nationstar. Without any correspondence we find out through our credit score that Nationstar is reporting us missing a payment and 60 days late. We contacted Nationstar immediately and provided them will all of our bank statements and documentation showing where we have made all payments. The result is everytime we call we get a different indiviual. Most of the time the english is so broken you ca n't have a coherant conversation. Next, Nationstar will not let you speak directly with the official looking over your case. Everytime we call someone will tell us it 's fixed and then they 'll transfer us and the next operator will tell us they have not even opened up a case number on our complaint. Finally today, Nationstar asked me for bank statements again to include statements from XXXX XXXX. They did not obtain the mortgage until XXXX. This has severely affected my credit score and XXXX transitioning out of the service in the next several months my credit score is crucial in mine and my family 's transition into civilian life. Nationstar has admitted over and over again that it 's " their system 's mistake '' yet they refuse to fix the problem. I do not know where else to turn at this point. When you provide a company black and white proof that you 've done the right thing and they continue to sit on the problem while it affects your financial future is beyond infuriating.
04/27/2018 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • TX
  • 78653
Web
I paid {$10000.00} to reinstate my mortgage on XX/XX/XXXX. I was told the amount included XX/XX/XXXX payment. I spoke to several consumer service representatives that confirmed that my mortgage was paid untilXX/XX/XXXX. I filed a complaint on XX/XX/XXXX after receiving automated calls that I owed for XX/XX/XXXX. I received no response until XX/XX/XXXXwhere Mr.Cooper/Nationstar admitted they had miss informed on me XX/XX/XXXX ( 10 days after the payment was accepted ) and incorrectly applied my mortgage payment to legal fees. The explanation is unacceptable the restatement amount should have included legal fees. The representative on XX/XX/XXXX ( which was recorded ) told me no legal fees were on the account. I had him check three times if the reinstatement amount was correct. He confirmed it was then I paid the amount requested that day. On XX/XX/XXXX I spoke to XXXX XXXX in response to a letter I was sent by Nationstar/Mr. Cooper saying I would have to request that the mistakenly applied mortgage to the legal fees be reversed to be applied to my mortgage. I ask her to reverse the payment to its original intent. I dont understand this, if Mr. Cooper/Nationstar admitted they made a mistake why would I have to call them in order for them to fix their mistake. Also, it isnt legal to quote a reinstatement amount and accept the payment then say it was an accounting error. Especially, when 3 different representives confirmed I paid the correct amount through XX/XX/XXXX. Now they have a demand letter saying Im 3 months behind when Im 2 months behind.
05/30/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NV
  • 89002
Web
On XXXX XXXX , 2017 I asked Nationstar Mortgage to terminate PMI on our mortgage since we reached the 80 % LTV ( {$380000.00} appraised value - $ {$300000.00} mortgage balance ). A new appraisal had been completed confirming that multiple upgrades had been completed after we had purchased our home which increased the value. I spoke to the PMI department including a supervisor and was denied verbally because the investor rules were 75 % LTV from the original home value for PMI to be terminated. After a lengthy discussion on the Affordable Housing Act and the CFPB, I was finally given an email address to send an appeal for the denial to be reviewed. The first email address I was given did not work ( XXXX ) and I had to call a 2nd ti me to get another email address that worked. I sent the email requesting the appeal with a copy of the appraisal, CFPB 's XXXX bulletin, and a request PMI be terminated. This all occurred on the same day XXXX XXXX . I had not received a response so I called today, XXXX XXXX , 2017 to inquire about our appeal to the PMI department and was told that our appeal had been denied. I asked why I had n't received anything in writing and was told they mail denials in bulk and my letter has not been mailed yet. XXXX , my PMI agent today, said he was able to get a copy of the letter and will mail the letter today. After explaining that I will be filing a complaint with the CFPB, XXXX asked if I wanted to speak to a supervisor but told him no since it did n't work the last time I spoke to a supervisor.
01/19/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • NC
  • 28601
Web
Clients applied for a loan modification XX/XX/XXXX and were advised XX/XX/XXXX that they had been denied assistance. They then received a notice of intent to foreclose XX/XX/XXXX included in that letter was a loan modification agreement dated XX/XX/XXXX. The hearing was set for XX/XX/XXXX. The letter they received had a HAMP Tier II loan modification with payments starting XX/XX/XXXX. When they received the paperwork they contacted the lender and the lender advised them to send the loan mod back in and they would honor it. However, when they did get it turned back in the lender said it was too late and denied them the assistance. We immediately applied again XX/XX/XXXX and XX/XX/XXXX trying to get the loan modification. The lender then stated that they could not get another loan modification for 24 months from the XX/XX/XXXX loan modification even though they were never made aware of the agreement until XX/XX/XXXX.They are asking that the lender honor the loan modification that was supposedly offered to them XX/XX/XXXX. They are asking for proof of receipt of the loan modification paperwork as well. They received the paperwork XX/XX/XXXX ; however, the letter was dated XXXX. When they contacted the bankruptcy dept XX/XX/XXXX they were advised to go ahead and send over the paperwork and they would honor the loan modification. Once they did this the lender said it was too late. We resubmitted the loan modification package XX/XX/XXXX and they were turned down again stating they had had exceeded the maximum number of loan mods allowed by investor.
11/07/2017 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • TX
  • 75052
Web
Nationstar Mortgage have alleged they were transferred servicing of a loan that I owed in XXXX 2014. I have filed a lawsuit and voluminous amounts of complaints with Federal and State agencies referencing this debt collection. I have disputed this debt since they 've alleged they were collecting for XXXX XXXX XXXX XXXX. Most recently, I filed CFPB complaints referencing the debt on my XXXX, XXXX, and XXXX reports. As a result, of disputing the loan XXXX for almost three years ; Nationstar Mortgage has deleted this credit line from my the credit repositiories. However, Nationstar Mortgage has continued to send me statements indicating the loan is outstanding in the amount of more then {$140000.00}. Nationstar Mortgage and their attorney, XXXX XXXX and XXXX XXXX XXXX and their attorney, XXXX XXXX XXXX have been lying to the CFPB and the Courts referencing this alleged loan for years. It appears they ca n't synchronize their fraudulent scheme. XXXX XXXX XXXX goes into Court and say one thing and Nationstar Mortgage acts reflects the opposite. XXXX XXXX XXXX XXXX and XXXX XXXX XXXX 's has repeatedly told the Courts they have nothing to do with the loan since they transferred it to Nationstar Mortgage. Notwithstanding, Nationstar Mortgage will not give me any information referencing the loan they claim I owe more than {$140000.00} and have reported the loan has a XXXX balance with the credit bureaus. I am requesting the status of Nationstar Mortgage, ( XXXX XXXX ) loan XXXX as of today they 're allegedly servicing for the XXXX XXXX XXXX XXXX XXXX.
02/09/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • MO
  • 641XX
Web Older American
XX/XX/XXXX I applied for & was approved for a loan modification with XXXX XXXX XXXX. The terms of the modification said the loan was approved for 3 years. In XX/XX/XXXX the loan was sold to NationStar Mortgage Co. At the time NationStar acquired the account they immediately increased the mortgage payment citing that there was no record of any loan modification. I intern called XXXX & was told that they were unable to search any of their old records but that NationStar was responsible for abiding by the terms of the agreement. Since I retained copies of the original modification I then faxed the information to NationStar in hopes this would resolve matter. A short time later I received a phone call from NationStar stating that they would NOT adjust the payment & that it would remain at an unfair {$570.00} per month because their records did not reflect said modification agreement. The original modification was supposed to be in effect for 3 years in the amount of {$450.00}. After doing my own research it was determined that XXXX had never filed the proper paper work with the XXXX County Deeds Department. To my understanding these are both predatory lenders who take advantage of the elderly with poor business practices.There has been several class action lawsuits filed against these corporations. I believe further investigation should be done. As older adults on fixed income we should not be taken advantage of by people who prey on the elderly. If there is anything that you can do that can assist me in this matter I would greatly appreciate it.
11/22/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • VA
  • 20176
Web
I just received a package today XXXX XXXX, XXXX from Nationstar Mortgage. The Package contained documents to be completed and return to Nationstar Mortgage in order to begin evaluation process for the Making Home Affordable Modification Program. They started by saying they receive inquiry for the Making Affordable Modification Program from me which I did not ; that is a lie. Nationstar sent me this same kind of package twice in the past in which I told them I did not seek inquiry about Making Home Affordable Modification Program. I applied for Making Home Affordable Program in XXXX and I was well qualified then for the program with XXXX XXXX Home Loan Corporation. In XXXX Nationstar became sub servicer to XXXX Bank, then the XXXX Servicer and eventually took over my XXXX Loan Modification. The modification is still in progress and never was concluded till this day. I have already been considered and qualified for the program in XXXX. It looks to me is a scheme to deceive me to sign me of my XXXX Loan Modification they took over in XXXX. They are playing hardball with me which they have been doing since XXXX. Nationstar have been trying hard to steer me off the XXXX Program in order to get their way. Attached is the letter and the documents they want me to complete and return. They are trying to make me look as if I am a new applicant to XXXX Program. I have been through XXXX extensions of Mortgage Modification in XXXX and XXXX already. This is another lie, and steering and playing of hardball are what they have been doing with me since XXXX.
09/08/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 95608
Web
Not only did this company not address my issue, I am struggling to make any sense of their response. First, I have held this FHA loan for greater than XXXX years, thus the necessary time frame has passed for me to get removal of my PMI, pursuant to FHA guidelines. Second, PMI can be lifted once my equity amount has increased to a certain percentage. The numbers Nationstar 's is basing its numbers on in its letter dated XX/XX/XXXX are based on the numbers of my LTV ratio when it was appraised and purchased in XX/XX/XXXX. My condo has appreciated in value since then, thus the LTV is different. I am looking to get an appraiser to come in XX/XX/XXXX and appraise the property so that I can ascertain its current value and get my PMI lifted. Nationstar is telling me I have to use XXXX of their appraisers and that I can not get XXXX of my own licensed and bonded appraisers to value the property in XX/XX/XXXX. The letter I received from Nationstar today suggests that they are skirting the issue and not answering ( nor sending ) me the authority that says I need to use XXXX of their appraisers. Again : I want the authority that says I have to use a Nationstar appraiser in XX/XX/XXXX since Nationstar says I have to use XXXX of their appraisers. I want said authority sent to me. Since Nationstar has made the terms of my FHA loan an issue, please send me the authority that says I can not get my PMI lifted once my LTV ratio meets certain amounts. I have been very clear about my requests. This is now the XXXX time I have requested the same thing.
06/15/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • OK
  • 73107
Web
I could not make my XX/XX/XXXX payment, as I was in XXXX school. When I called at the end of XXXX to pay in full the customer service representative told me to do this deferment and they would put the 1 payment at the end of my loan if I made 4 consecutive payments. They said I needed to make 4 monthly payments. It did NOT say calendar month payments. I made my XXXX payment XX/XX/XXXX. I made my XXXX payment XX/XX/XXXX to ensure the XXXX Payment was not late. Apparently that messed everything up. I have spent HOURS on the phone ( because you can not get a hold of anyone in charge of anything with this company ) to fix this error. It was fixed. I made the rest of the contractual payments. Once my XXXX payment was made, it said ( per their app ) that I was current and everything was fine for 3 days. Then all of a sudden their system messed it up. It now says I never paid XXXX. ALSO, they have reported that I was late XX/XX/XXXX, XXXX and XX/XX/XXXX on my credit report which has had a serious effect on my credit score. I would not have done the deferment ( and would have been fine ) if the original customer service rep did not push me to do so. I will say XXXX XXXX has done his best to help me, but his hands are tied and the people above him are not fixing this. This is ridiculous that I have been dealing with this for 4 months! My hands are tied. Mortgages get transferred without the owners permission all the time. This is a horrible company and seeing how they have 87 % negative feedback, they should not be allowed to buy someones mortgage.
03/01/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • IL
  • 60073
Web
My Mortgage got sold in XXXX 2015 to Nationstar Mortgage. This company has the worst customer service I have ever dealt with. I am in Customer Service so I do understand how challenging the job can be. First they can not send out the monthly statements. In 4 months I received XXXX. The second only came when I called to ask about it. But when calling the auto phone said my phone number and my my zip code did not match my account. Really? my account zip code is wrong? No, they are a complete mess. The rep told me I can make a payment but NEVER stated that there is a fee to pay my bill that they never sent. I gave her an amount and check number. To end up with Overdraft Fees for insufficient funds. To discover the rep at Nationstar submitted a different amount that we discuss. In my eyes that is Fraud and Theft. A {$19.00} Fee was added to my payment. THAT IS WRONG!! I called yesterday to complain about this. I was put on hold for 5+ minutes when the call was dropped. It took XXXX calls each time this happened and had to explain my story again & again. The reps last night had poor XXXX skills which added to my frustration. I called today to talk to a supervisor. Once again explaining my story and fixing my account, so he said, then finally transferred me to a supervisor. We we had to start over again. But she did state that my account was noted. Are you kidding me!! This company is a nightmare and still do NOT feel confident with them but I have no choice. I can not afford to refinance but I do not the the stress and anger about this account.
11/27/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • CA
  • 91326
Web
We were approached by Nationstar Mortgage to refinance our loans to one loan. We were also given a rate and payment amount at that time. We obtained a payoff quote in order to pay off the 2nd loan. We signed the paperwork without an understanding that the lender did not pay off the 2nd. Our payment essentially is the same. However, we had 20 years of payments left. We now have 30 years of payments left on a loan at a higher interest rate than we were told. We will end up paying MORE over the life of the loan than we would have if we had not refinanced. We will pay 10 more years of payments and because the 2nd loan was not paid we also incurred a 30-day late on our credit report, jeopardizing the possibility of purchasing our next home. We lost out on a home that we wanted to live in as our credit scores were too low to obtain a mortgage. We are also paying more money than we would 've paid and we still have a 1st and 2nd mortgage. There was no Net Tangible Benefit in obtaining the loan. The servicer sold the loan and gained the only benefit. We not only suffered the loss of a primary residence ( the refi was an income property we purchased as an asset for our children to have one day and we intended to take money out to help with a down payment on our primary residence ), we also have suffered financially. We could not get the house we wanted because of the credit damage and the inability to get equity from the income property. And we are going to be paying the 1st mortgage a decade longer with no real benefit but rather a loss overall.
12/21/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 32082
Web Older American
Nationstar Mortgage bought my mortgage from XXXX Mortgage in the XX/XX/2014. An error was made in the handover. Nationstar began writing, texting, calling, and emailing me about only making a partial payment. No matter how hard I tried, Nationstar insisted I pay the remaining balance. They even said they conducted an internal investigation and determined positively I had only made a partial payment. Finally they said they were sending a letter to the credit companies as I was in arrears. At that point I contacted XXXX Mortgage and explained my problem. They assured me I was on time with all of their payments to them and they would contact Nationstar. A short time later a man purporting to be a Nationstar Vice President called and apologized for their error and harassment. I told him I was concerned about my credit score. He assured me no notice had been or would be sent to the credit companies. I recently was turned down for a XXXX XXXX credit card because of my credit. I downloaded a XXXX credit report. It contained a negative report from Nationstar saying I had been 30 days late with a payment. I contacted Nationstar. They sent in a correction. I am appalled they can adversely affect my credit irresponsibly and I can not get the XXXX XXXX credit card. Can any action be taken against Nationstar, for example a fine or adverse report on their record? My Nationstar loan number was XXXX. I have since sold the property and paid off the mortgage. My name is XXXX XXXX. My address is XXXX XXXX XXXX XXXX, XXXX XXXX, Florida XXXX. Phone is XXXX.
09/09/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • NC
  • 274XX
Web
I started working with XXXX XXXX XXXX for a loan modification in XXXX. They approved my modification in XXXX. I made XXXX payment and then was one day late on the XXXX payment so they cancelled my modification. So, I tried again for another modification and they continued to request information over and over again. XXXX XXXX XXXX kept saying to just be patient. You do n't need to make a payment. We are going to help you. And then they eventually in XXXX of XXXX transferred my mortgage to Nationstar. So, I requested a loan modification from Nationstar. In XXXX of this year they started my loan modification processing. They also said they wanted to help me. I sent them information and never heard from them. Finally in XXXX of this year they requested more financial information about my business and insisted that my attorney send them the information. So, I had my attorney send them a XXXX page fax on XXXX/XXXX/XXXX and did not hear from them again until XXXX at which time they requested the contact information for my attorney. I had my attorney fax them that information on XXXX/XXXX/XXXX and have not heard from them again. On XXXX XXXX, XXXX I received a letter from an attorney saying my house was scheduled for auction XXXX/XXXX/XXXX. So, I immediately contacted a Realtor to list my home for short sale to try and avoid foreclosure but, Nationstar now says it is to close to the foreclosure date and they will not consider a short sale. Please help by having them postpone the foreclosure sale and at least allow me time to short sale my home.
01/20/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 330XX
Web Older American
I submitted a loan modification with XXXX XXXX XXXX through a lawyer and a specialist in modifications. Multiple meetings and all paper work was submitted and a final meeting with XXXX XXXX XXXX was held to approve the loan modification, and which was attended by a lawyer where XXXX stated the modification would go through. A few weeks later, XXXX had " sold '' the loan to Nationstar. Nationstar subsequently informed us that they do not modifications and moved to foreclosure on our house. We filed Chapter XXXX to stop the sale as soon as possible given the fact Nationstar suddenly moved against us, and filed a judgement against us and 100,000s of dollars of fees - this is after XXXX had already agreed to loan modification. In Chap XXXX, we have paid and agreed amount to a trustee which Nationstar has cashed. Nationstar has stated on the record that they are not allowed to do modifications. That is completely false, as Nationstar is required according to the agreement as filed with the SEC to continue any pending modifications. They have stated again that the " investor does not allow modifications. '' In discovery, Nationstar submitted the MSA " proving '' their case, regardless of the case that the sale of mortgages from XXXX to Nationstar required modifications. The MSA they cite as evidence ONLY states that modifications are not allowed according to Remic rules. But Remic rules DO NOT prevent modifications. Nationstar has completely falsified and lied about the situation and they are lying that are not allowed to do modifications.
03/09/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CA
  • XXXXX
Web
I have agreed to do a standard short sale with Nationstar. After my agent has submitted a solid offer with a solid Buyer and the lender conducting a BPO on the XXXX of XXXX the lender ( nationstar ) is trying to force me to go thru an Auction Process of which will scare by buyer away as they will withdraw their offer. Conducting an auction that makes no sense after having received a solid offer. The property has been on the market for almost 1 year and we finally have an offer to close quickly and now they want to force me to allow an auction. How can a lender who has no legal right to conduct a sale on my property force me to participate in such a ridiculous action and cause me to lose the solid buyer i have in place. Also, to make matters worse the 2nd Lien Holder foreclosed on the property on XXXX/XXXX/2017 but has agreed and allowed me and my agent to continue Negotiations and proceed with Nationstar for a STANDARD Short Sale. Not an Auction from a Vendor/3rd Party who will try to sell something they have no legal right to sell. What an Absurd practice that they are trying to force upon me. I know a few other individuals who have had gone thru the short sale process with NationStar and none of them went thru a forced auction. This Practice in my Opinion is wrong and should be looked into. Please help bring Light to this Situation as they seem to be on a one track mind and are adamant about either going thru with the Auction or they will decline the file. please see the attachment that was sent to me this morning stating the above.
11/11/2016 Yes
  • Mortgage
  • FHA mortgage
  • Credit decision / Underwriting
  • CA
  • 91752
Web
To Whom This May Concern, I am a resident of California and a XXXX American Veteran. I am requesting your urgent assistance with a problem I am experiencing with the U.S Department of Housing and Urban Development ( HUD ). I currently have an FHA loan on my home. Due to personal hardship following a job loss, I requested a payment modification with my mortgage company ( Nationstar ). I was granted the modification. I soon decided the only long term option I had was to sell my home. I put my house on the market and soon entered into Escrow with a buyer. During the title search I learned that there was a {$25000.00} lien or second mortgage put on my home by HUD which was part of the payment modification that I knew nothing about. Nationstar doesnt have a record of any of this either. Now I am waiting on the state ( HUD ) to provide some type of information so that I may proceed with the sale of my home. HUD has provided zero proof or information regarding this lien and am just getting the runaround when contacting them. I have been waiting for 2 months now, and time is not on my side. This is going to cost me my home if the state does n't provide something so I can sell the house with a clean title, payoff my mortgage company and attempt to rebuild my life. I 'm not asking for a handout or for any waiving of money that I actually owe, I 'm asking for your help in getting this cleared up or at least some explanation from HUD. Thank you for your time and assistance in this matter. Respectfully, XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX
11/11/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NY
  • 143XX
Web
Last month the fly-by-night outfit ( Nationstar ) that bought my mortgage tried to charge me late payments dating back a over a year to XX/XX/XXXX, which of course would be illegal. However, since Nationstar acquired my mortgage my payment has gone up and down considerably without notice, so I looked at my statements. I 've owned my house since XX/XX/XXXX, and the purchase price at that time was {$23000.00} plus closing costs and my current mortgage statement with Nationstar states that I still owe more than {$20000.00} on my house -even though there were times ( since XX/XX/XXXX ) that I made double mortgage payments on the principal loan. I would like the CFPB to investigate the entire life of my mortgage loan, looking for irregularities of which I believe there are several. My Nationstar Mortgage reflects nothing from my previous loan/mortgage with XXXX XXXX XXXX so it appears as though my mortgage began in XX/XX/XXXX instead of XX/XX/XXXX when I bought my house. Nationstar wants to charge me {$15.00} because they updated their website ; they also have {$5.00} and {$10.00} 'fees ' added to my account indiscriminately from XX/XX/XXXX onward so it appears that I never paid my mortgage on time. They also want to charge me {$25.00} to see a payoff amount or the entire terms of my mortgage. This was never the case when XXXX XXXX XXXX held my mortgage, I could see my entire loan at any time. I 've asked Nationstar about all of this but they refused to send me any information, is there anything you can do to help me? Thank you, XXXX XXXX
12/01/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 94568
Web
Nationstar is foreclosing on my home on XXXX/XXXX/XXXX despite the fact that I originally requested assistance from XXXX XXXX XXXX who serviced my 1st and 2nd mortgage. There has been numerous owners of my loan as well as assignments of which I was never given notice, furthermore, the Assignment of Deed of Trust executed on XXXX XXXX, XXXX, shows XXXX as Nominee for XXXX Lender transferring/assigning to XXXX Bank XXXX, the Holders of the XXXX XXXX XXXX Securities, with the Trustee being XXXX XXXX XXXX XXXX XXXX On XXXX XXXX, XXXX, a Corporate Assignment of Deed of Trust was executed for value received from XXXX XXXX as Trustee for XXXX XXXX which assigned and transferred to Nationstar Mortgage. On XXXX XXXX, XXXX a Substitution of Trustee was executed from XXXX to XXXX XXXX XXXX XXXX XXXX XXXX which I received no notice, in addition less than one month a Notice of Default was filed on XXXX/XXXX/XXXX, how could XXXX Nominee for XXXX Lender substitute the Trustee when the loans was transferred to Nationstar prior? XXXX XXXX XXXX who serviced my loan after the fall of XXXX Lender wherein, my loan number was XXXX collected my mortgage payments for years however, I do n't see them on any transfers or assignments, and this point, I feel I have been shuffled around with no one offering any mortgage assistance. My home is currently worth {$600000.00} maybe? I have requested numerous times a principal reduction from XXXX XXXX I currently owe, however, Nationstar will foreclose the property with less money rather than assist me in keeping it.
10/12/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Application, originator, mortgage broker
  • GA
  • 30296
Web
I am filing this complaint against my mortgage company Nation Star located in XXXX TX. I have a adjustable rate mortgage. I purchase this home in XXXX 2007 the first mortgage company it nation star after about 6 mos after we sign the paper my daughter XXXX is the primary on the loan but does not live here she only help me out at that time because of her credit status was good and my was between fair and poor but my rate is XXXX at that time and it still is the rate never drop. I have been trying to get this mortgage out of her name and place in my name only so she can purchase her own home one day. I have paid this mortgage by my self since then which is XXXX. I have try to get a modified loan from them but can not I did all of the paperwork and fax everything on time by the time it got to the last part of the process they said I was missing some paperwork mine you through this process I have fax and talk to a lot of different people at nation star but was declined because they said I did not get it them on time I have every piece of paper that was done and fax to them. I was also told by one the representative to go and put the taxes in my name and they would be able to take XXXX name off of the mortgage but they did not. I have brought my credit score up and have try to get it refinance they last company said they could but once they found out it was a conventional mortgage they said it was nothing they could do was told to contact consumer financial protection bureau. To see if you could find out if this loan is a pertgetory loan
07/06/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • OH
  • 451XX
Web
in XXXX and XXXX a detail transaction on the history there was found abundance of charges to our account, and until this date the charges remain there and continues to be there and charging late fees for those fees. for three years XXXX we have not been able to get anyone to fix the problem, they have been called many times and messages have been left with upper management, and they never returned our call. in the escrow account we are being charged double for hazard insurance, and in the misc fees we are being charged late fees. any paper they send from their tax department they are charging {$7.00} a sheet. we got a letter in the mail XXXX XXXX, XXXX that our payment for XXXX XXXX, XXXX was not paid and is past due, in this letter it states we have to pay XXXX by XXXX XXXX, XXXX or they will start foreclosure proceedings and sale of the property for a payment that was made and we have the bank print off that it was taking out of our account. upon talking to several associates at nation star mortgage company we found out that the XXXX XXXX, XXXX payment was being held and no one could tell us why, bank statement showed they held it till the XXXX of XXXX. upon getting this letter there was also a certified letter at the post office, in it inclosed the same letter as before. they are trying to force us to put our property taxes in escrow even though they were sent a court ordered document that they were not allowed to do so. they have been sent this paper twice now and put it in escrow anyway, our papers states they have done this.
03/01/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • NY
  • 141XX
Web
My mortgage loan is currently serviced by Nation Star and the regular monthly payments were {$1000.00} per month. Nation Star offered a trial loan modification where the payments were increased to {$1300.00} per month ~ see attached. Nation Star has refused to record this modification, claiming they need {$1100.00} to complete the process. The loan modification agreement is demanding {$930.00} per month in monthly escrow payments. The escrow account grossly distorted since my taxes are {$5200.00} per year and insurance is {$800.00} per year. My escrow charges should be {$500.00} per month and total payments should be {$930.00}. Nation Star claims the escrow account is deficient, which is impossible because all the past due escrow has been recapitalized in to the modification agreement. All of the figures listed on the " AFFIDAVIT UNDER SECTION XXXX OF NEW YORK STATE LAW '' do not add up. There is a demand for new money ( {$54000.00} ) and a demand for a total balance due ( {$110000.00} ). I have requested a complete breakdown of the alleged total balance due and Nation Star has refused to furnish it. Nation Star is also pushing a 480 month amortization schedule, which is predatory and unnecessary. I originally borrowed {$66000.00} in 2004 and never refinanced my property. Therefore, there is no way my balance could be {$110000.00}. Nation Star is clearly distorting the escrow account and balance due to the extra equity in the property. I feel cheated and deceived by Nation Star, therefore I am seeking your assistance on this matter
03/31/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • WA
  • 98177
Web
Nationstar Mortgage is currently servicing the note for my Pay Option ARM loan. It was originated by XXXX in XXXX, sold to XXXX XXXX XXXX, then sold to Nationstar. My complaint is this company is knowlegable that they are sending inaccurate loan statements for this loan and is doing nothing to resolve the problem. Last year I began receiving inaccurate loan statements beginning with the XXXX XXXX, XXXX statement which coincides with an annual loan interest rate review and loan amount recalculation. Specifically, the printed loan payment amounts of Options XXXX,XXXX,XXXX were the same amount with different consequences. I initiated a payment amount correction inquiry with the Research Reference number XXXX which resolved the XXXX loan statement error within 30 days. A few weeks ago I received an inaccurate loan statement for the XXXX XXXX, XXXX statement with the same issue. After spending several hours on the phone with customer service reps who were not able to provide accurate information or were unknowledgeable about the existence of a special loan services department within Nationstar mortgage, and asking them to correct the loan statement problem in their computer system and not having a remedy, I feel the need to file a complaint to the federal government regarding this company 's unwillingness to correct the problem of sending out inaccurate loan statements for this pay option ARM loan. After several hours of inquiry, I was informed that XXXX in Special Loans, extension XXXX was the key person that handles these loans.
06/15/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 94531
Web
There appears to be a resolution miscommunication between Consumer Financial Protection Bureau ( CFPB ) and Nationstar regarding my complaint ( case # XXXX ). In the email I received from CFPB today ( XXXX XXXX ), you indicate Nationstar has provided a partial response to the aforementioned complaint with steps taken so far to address my issue and I should hear from them within XXXX days. After viewing the response, Nationstar indicates they will respond within XXXX days from the date of the letter ( XXXX XXXX, XXXX ). The company 's response does not identify any steps taken as per your message when the path identified in your Auto-Response section is clicked. You are directed back to the 'Complaint List ' without any additional information. Nationstar has a designated time-frame in which to respond and make corrections to this problem as per CFPB regulations. Your email states within XXXX days and Nationstar states within XXXX days - which is it? Nationstar also sent a letter which arrived at my residence today ( XXXX XXXX ) and dated XXXX XXXX, XXXX indicating they would respond no later than XXXX XXXX, XXXX. I am terribly confused and wondering why there are so many mixed messages regarding resolution. Since there are mixed messages regarding the complaint, I would like to change the dates in my original submission indicated in the 'What happened ' section - XXXX XXXX should be XXXX. Also, in the 'Desired Resolution ' section, the XXXX and XXXX XXXX should be XXXX and XXXX XXXX. The mistake made was a typographical error.
12/22/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 91001
Web
In XXXX 2015 I was turned down for XXXX and they said try your lender for a refinance. I was already in a XXXX Home Affordable Loan so i applied for another government assistance loan thru the Nationstar, my lender, website. No one contacted me from Nationstar but when i went to pay my XXXX bill it said regular payment and underneath had the trial payment also. i was confused. i called Nationstar but my home number and my cell phone number are controled or activated by Nationstar so it would ring right to my loan officer XXXX XXXX. I left her over XXXX voice messages to this day and i have never spoken with her. i made a full payment XXXX because i didnt want a late charge for under payment i called HUD to help me contact Nationstar and they got thru and we were on a XXXX way call and Nationstar told the HUD agent i was in fact on a trial payment plan til XXXX. I told them i was trying to reach my loan officer because that new payment is way to high for me and my family of XXXX. I have not received any documents or still any phone call from Nationstar. I dont want to wait til the trial ends and than it is to late. Once you refuse a trial payment plan when it is done you can not get another one offered to you. I need a lower payment. i never got to speak with anyone about this new XXXX XXXX loan. Nationstar just put it on my online account. I never spoke to anyone like my assisgned loan agent XXXX. I dont know if there is a better loan they can offer me. i dont know what the loan plan even entails when it is done. I need help.
08/23/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • MD
  • 20723
Web
In XX/XX/XXXX, I refinanced my FHA mortgage to XXXX XXXX XXXX. The refinance resulted in ARM of more that 10 %. My payment went from {$1300.00} to {$1900.00}. Within 4 months of the refinance with XXXX, I received notification that loans servicer was transferred to XXXX XXXX XXXX. In XX/XX/XXXX, I sought XXXX 's assistance and received a loan modification which converted my ARM to a fixed rate of 5.125 %. I had a hardship in XX/XX/XXXX and obtained a modification agreement requiring a trial period of 3 months. Due to another hardship in XX/XX/XXXX I obtained another modification which required a trial period on XXXX payments. I made the first 2 payments timely however failed to make the third payment by the due date. This was because my wages were being garnished at the time of the trial period. Nationstar returned the 2 payments. Later in XX/XX/XXXX I contacted Nationstar to ask if I could re-apply for a modification. I was informed that I was able to re-apply. I reapplied and was granted an in-house modification rather than a HAMP Tier I or HAMP Tier II. I was denied the HAMP Tier I because I received the maximum number of modifications permitted under the modification program. However, I dispute this because I was not granted a modification in XX/XX/XXXX due to my failure to make all the payments on time during the trial period. Further, I have concerns about the initial integrity of the XXXX XXXX XXXX. Lastly, I did not experience any reduction in my mortgage payment through any of the modifications offered by the lender.
08/11/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • TX
  • 798XX
Web Older American
My mortgage company approached me about refinancing my home loan for Texas property. We went through the entire process of assembling the paperwork, appraisal XXXX a least XXXX times the value of the loan ), credit research XXXX excellent credit ), perfect payment history on the existing loan, etc. The property had to be considered investment property because, though I 've owned it since XX/XX/XXXX lived there until XX/XX/XXXX still have utilities in my name, my family still lives there and it 's the only property I own, I live XXXX miles away managing multi-family property owned by an family LLC. They said I would have to give up my homestead exemption, which I reluctantly did since the lower payments would enable me to pay the higher taxes. No sooner had I done that when they said I could n't get the loan refinanced because I did n't have a homestead exemption on the property XXXX miles away! They said my options were : 1 ) To change all my driver 's license and other records back to my home address ( which would be lying and virtually impossible to do XXXX ; 2 ) declare the property as a second home and since no one can live there but me, kick my family out on the street ; or 3 ) have the multi-family residence that has multiple managers of the LLC deeded to me alone and get homestead exemption there. I DO understand the part about giving up the homestead exemption on the loan property ; but I do NOT understand why they would care about my having a homestead exemption on any other property that is not involved in the loan.
04/05/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • CA
  • 95472
Web Older American
I applied for a refinance with my existing mortgage company. I asked for a loan of {$250000.00}. The representative XXXX reviewed information I provided and said he could do a loan for {$220000.00}. I said I did n't want a loan for that amount but the {$250000.00} so I could pay off debts and have a small cushion for home repairs. I told him I was planning to get a job and hoped to be starting soon. He said that we should start the process and when I started working he could re-evaluate the loan amount. Soon after I was transferred to another representative XXXX. I reiterated to her that I was seeking a loan for {$250000.00}. I have emails supporting these exchanges. I sent her more documents and when I started working I sent her evidence of the same. Finally I was told we were ready to do the final signing but she wanted to know how I would be paying my property taxes. I said she should just take them out of the new mortgage settlement. That 's when I discovered they approved a mortgage for {$220000.00} only. I was so angry. Nowhere along the way did they bring this up. None of the documents they sent me to initial or sign included the loan amount. They had plenty of opportunities to clarify this. They even misled me about employment. They now said they could n't consider my employment income until I had worked six months! They were playing me all along thinking I would just accept the final loan approval. I declined the loan after wasting so much of my time and money in sending faxes to them. This is deception in lending.
09/28/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • MO
  • 63366
Web
I have been attempting to get a loan modification with this company for months. I finally get the paperwork to sign to modify my loan. They set up an appointment with a notary and the paperwork is signed and sent in. I called the following week and the person assigned to my loan said they did not get the paperwork. Then he said he found them and it would take a while to get them processed. I checked online a few weeks later and my account said that the loan modification was denied. I was never notified by the company that the modification was denied. When I called they said the paperwork was signed incorrectly, even though it was signed exactly like it was listed on the forms. They never called to say the forms were not signed correctly. I called twice to get new paperwork. When I received it, I called to set up the notary appointment again and to make a payment. The appointment is scheduled. When I asked why a previous payment was not showing on the account, I was told that they will not post the payments because if they post the payments then they ca n't foreclose on the property. I asked why they are working foreclosure when we are in the modification process. The response was because the paperwork was not signed correctly. I have been doing everything possible to get this modification completed, but it seems like there is one obstacle after another and they do not communicate with me about issues that I am totally unaware of. Today I received a letter from an attorney that my house is in foreclosure. Is this even legal?
08/20/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Settlement process and costs
  • AZ
  • 851XX
Web
Nationstar Mortgage and Trustees, XXXX, herein, NS and Trustees, have continued to proceed with unlawful foreclosure. Numerous attempts have been made by homeowners, by and through their advocate, with written, telephonic, electronic, communications. All reasonable and lawful efforts have been exhausted and litigation has been initiated as a unfortunate and unwanted, last resort. A rescission letter was mailed to alleged interested parties, Pursuant to TILA, 1605 et seq. see attached To date, no response has been forthcoming from NS or Trustees, as required by law and confirmed in U.S. Court decision, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX : " In the case of TILA Rescission the issue is closed, to wit : the unanimous decision of the US Supreme Court in XXXX was that the statute is not ambiguous and thus not subject to interpretation by ANY judge '' and again in, Minnesota Supreme Court in XXXX XXXX XXXX , No. : XXXX : " Here again we have the application of the simple formula proposed by the Supreme Court of Minnesota, to wit : nothing plus nothing equals nothing. " NS and Trustees acting as debt collectors as defined in FDCPA, and in CFPB XXXX XXXX Brief No. : XXXX, have made false and misleading representations in their actions while attempting to collect on alleged debt. Homeowners relentless attempted to validate alleged debt, all of which is well documented. NS and Trustees were non-responsive and act with impunity against Homeowners and more importantly a blatant disregard and respect for the rule of law.
04/30/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • FL
  • 33764
Web
In XX/XX/XXXX I received papers stating I was being sued for not paying the mortgage on my property. I called my lawyer, XXXX XXXX XXXX, who agreed to meet with me at a XXXX Gas Station to retrieve the papers. XXXX XXXX XXXX took the papers from me without a discussion of price and assured me that he would appeal the case. XXXX XXXX told me not to worry. There was a court date scheduled for XXXX that was canceled for a reason unbeknownst to myself. Instead, in XX/XX/XXXX XXXX XXXX and his associate approached my wife and I with non-disclosure agreements that we both chose not to sign. From XX/XX/XXXX-XX/XX/XXXX, I heard nothing form the lawyer until my wife and I received two subpoenas to appear in court on XX/XX/XXXX to settle {$70000.00} accrued in attorney fees from the case. Confused and obedient, my wife and I attended court on XX/XX/XXXX. XXXX XXXX never spoke with us about what was occurring leaving my wife and I uneducated and underrepresented. During court I told the attorney I did not have any idea of the agreement and did not understand what was happening. During the hearing, I heard the bank and lawyer conversing and alluding to where the check would be sent and in whose name it would be in. I am concerned that I was underrepresented and taken advantage of throughout the course of the case. My lawyers failure to be ethical and transparent has damaged my livelihood and contributes to my on-going XXXX XXXX and medical conditions of which I have been hospitalized multiple times throughout the tenure of this case.
05/30/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • GA
  • 30017
Web
-Hello, my concern is my loan was transferred to Nations star XX/XX/2014 from XXXX , my loan was current at the time of transfer. The problem that i 'm currently having is Nation star continues to add extra fees with no fact onto my loan and this has increased my payment by over {$200.00} a month., when i ask them about it or to show me proof of this, then only send back the escrow analysis. I 'm sick of these lenders trying to get over on consumers. My Goal is to one day pay my mortgage pymt off not to pay for a CEO 's salary. This overage has been going on now for over 1yr without any break downs as to how they came up with this figure.. I have paid 3 times over XXXX that was included in my loan when XXXX had my loan I refuse to have this Happen with Nations Star.. I 'm a single parent trying to keep a stable home for my son and the extra fraudulent fees are keeping food from my table.. I would like a complete financial break down ( not an escrow analyze ) but a visual break down from the time N.S. purchased my loan from XXXX to current as to why you have added a shortage spread to my loan # XXXX. Why would I have a shortage Spread on a loan that 's current and was current when you purchased my loan from XXXX XX/XX/2014.. This complaint is for Nationstar and XXXX, There is no Shortage Spread Nationstar quit defrauding consumers!! I have reached out to Nationstar several times for an explanation but i only received the same Annual Escrow Account disclosure statement with no true fact.. HELP!!! PLEASE!!! Regards XXXX XXXX
12/17/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • MD
  • 21117
Web
When I got my current escrow analysis, I noticed my escrow payment was going up a considerable amount, and I knew there had to be a mistake as I made an extra payment into my escrow account to cover an increase in insurance and taxes. After reviewing the escrow analysis I noticed an error in calculating the actual dispersements. The numbers listed did not total to current number. The numbers listed in the column totaled {$4100.00}, yet the escrow analysis showed the total to be {$4900.00}. The difference is {$820.00}, which was the exact amount of my homeowner 's insurance. It 's evident someone added my insurance twice. ( I will attach the statement so you can see what I am speaking about. ) I have tried to clear this up with Nationstar. Over 6 weeks I have made XXXX calls and spoken to XXXX escrow managers and have been assured that the problem would be corrected. Yet my most recent statement still shows the incorrect total being collected for escrow. In fact I have already made XXXX payment with too much escrow in it because I did n't want a late payment on my credit report or pay a late fee. They are collecting {$410.00}, when the correct amount should be {$340.00}!! That 's over {$68.00} per month they are billing me in excess. The sad part is that I am in the mortgage industry and have an understanding of how escrow and escrow analysis works. Had this happened to the average person, they would n't have caught the problem and just sent the extra money to Nationstar. I am frustrated and just want my escrow corrected!!!
12/27/2016 Yes
  • Mortgage
  • VA mortgage
  • Loan servicing, payments, escrow account
  • MD
  • 21075
Web Servicemember
I am an XXXX member of the XXXX. I purchased my home in XXXX, paid the mortgage every month as agreed till now. Unsure how Nationstar Mortgage damaged this consistent payment, but they stated i did not pay my Mortgage for XXXX, XXXX and XXXX of XXXX then reported me 120 day past due in my credit report. My bank XXXX faxed documents ( Bank Statements ) proving all payments were sent electronically directly to them on time. Multiple calls were made, 3 internal Nationstar investigations/research completed, with no conclusion other than letters from Nationstar threatening FORECLOSURE!!! Nationstar has not only cause Pain to me and my family mentally and emotionally they have disrupted my financial standing by double dipping in to my checking account causing overdrafts and NSF. After informing them that i have the Credit Trace and File trace number for all the transaction made, they informed me over the phone it will be adjusted. I requested all findings be forwarded to my email for proof to my employers ( XXXX ). How is it that this company gets to XXXX up with no consequences? the damage has been done to my family and way of living, the mental and financial scares are deep. What is even sadder is i literally have fought and continue to fight and placed my life on the line to protect the freedom they enjoy today. Months without my children and wife, yes i understand i chose this, but does that make it ok for them to treat me like an XXXX or second rate citizen? I plan on taking legal action, i need help please. XXXX in need.
12/09/2015 Yes
  • Mortgage
  • VA mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 324XX
Web Servicemember
My home loan was transferred to Nationstar Mortgage from XXXX XXXX in XXXX 2015. Prior to the loan being transferred, XXXX XXXX honored the 15 day grace period for loan payments made online, as outlined in my Note and Mortgage. However, the first month that Nationstar Mortgage was servicing my loan, I made my payment after the XXXX of the month and found a {$9.00} " late fee '' assessed to my account solely due to the fact I made my payment online after the XXXX day of the month. This fee is unscrupulous as it contradicts the 15 day grace period as agreed upon in my Note and Mortgage. I was never made aware of the fee through separate letter ; I had to call Nationstar Mortgage 's customer service department to find out the information. They bury it in the monthly statement under the heading " Payment Options ''. I do not feel it is fair to punish people who make their payments on time, who are current on their mortgage payments and during the legally allowable grace period. Some people do not get paid during the first week of the month and the 15 day grace period allows flexibility to all. I was happy to refinance my loan in XX/XX/XXXX to XXXX XXXX only to receive a letter last week that my loan is now being transferred once again to Nationstar Mortgage. Again, I feel this matter should be looked into as it goes directly against the verbiage as agreed upon between Mortgagor and Mortgagee in the Note and Mortgage. I do not want to be subjected to unnecessary and illegal fees. Thank you for your time and consideration.
08/30/2017 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • KS
  • 66216
Web
I started the process to sell the home in XX/XX/XXXX, a divorce from my husband occurred XX/XX/XXXX and the house was put on the market immediately. After 6 months it would not sell so I moved out and bought another home and my ex-husband moved in. The court ordered him to pay the first mortgage ( XXXX ) and I was to pay the second ( Nationstar, now XXXX XXXX ). In XX/XX/XXXX my ex-husband left the state and stopped paying the first mortgage. The house was put on the market and finally had a buyer XX/XX/XXXX. The buyer came up to XXXX and is buying the house well above market value for the neighborhood. XXXX offered XXXX XXXX XXXX and I offered them another XXXX ( I am currently unemployed ) but XXXX XXXX wants XXXX per their private investors. My credit has been destroyed by this situation so I am unable to get a loan for that amount. These banks are not working together but created a situation where my credit is completely ruined. I should say that I paid 6 % interest ( XXXX ) ( 4 % Nationstar ) for over 10 yrs and never missed a payment so they made their money off of me. I only stopped paying Nationstar when I lost my job ( over taking a second job to pay these bills, second job also ended ). So now the house is going to foreclosure instead of a short sale. I had been paying XXXX a month in utilities and other home expenses because I was told it would not go to foreclosure and that a short sale would be possible. I spent over 30K in getting the house in shape to even get a short sale at the best possible value.
12/01/2017 Yes
  • Mortgage
  • VA mortgage
  • Trouble during payment process
  • CO
  • 80916
Web Servicemember
I filed an insurance claim for hail damage in XXXX. I submitted partial documentation to the mortgage company as requested in XXXX XXXX. In XXXX XXXX I received additional insurance checks from the insurance company. I sent these two new checks to the mortgage company in XXXX XXXX. After sending the checks in I was told additional documentation was needed in order to release the funds, this would have been XXXX XXXX. I sent in the additional information as requested in XXXX XXXX. In XXXX or XXXX XXXX, I received a phone call stating the information was not correct and still needed to be provided. The requested documents were sent in for a second time in XXXX XXXX. The mortgage company failed to call or make any attempts to let me know that this was not sufficient again until XXXX XXXX. Again, I complied with their request and sent in the documents for a third time. Again, I received no communication that these were not sufficient. My wife called in XXXX XXXX to see if the checks would be released and she was told yes that everything was good and the funds would be released. On XXXX XXXX XXXX I received a phone call stating that the mortgage company still required the additional documentation to release the funds. This process has dragged on for almost 18 months with no resolution in sight. I am again required to send in the same documents a fourth time. The process they have set up is convoluted and very secretive in how the documents should be filled out and what is exactly required when filing an insurance claim.
08/07/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 92024
Web Servicemember
I have been dealing with my mortgage company for 7 years. The problem first started when I lost my husband. He was killed XXXX, whilst in the XXXX and the guy/people that originated my loan are in Federal prison for predatory lending. My loan was originally with XXXX and then bought out by XXXX. Who then illegally foreclosed on me and I went to court and got a judgement in my favor. In the meantime I had to close XXXX because my daughter was diagnosed with XXXX and I had to work with her. I still receive my VA benefits and Survivor benefits to afford my mortgage. When the housing market crashed I initialized a modification with XXXX, it took two years of submitting documents. I also was n't allowed to make payments during this time. So my past due kept going up. Also my original loan balance was going up too. Finally they had all my papers together and I was in underwriting and on the final day they sold my loan to Natiionstar. They told me I had to do the whole thing over again, which I did that has been going on for two years. So it started at XXXX and now is XXXX and they having me owing {$300000.00} in fees and paments and XXXX in escrow arrears. They wo n't send me copies of the fees I owe or the original note or XXXX. Statements or Countywide documents or anything I request actually. I am a XXXX widow and have my late husbands daughter who is XXXX. This is the only home she 's known and I got completely messed over with my original loan. I feel like I 'm being walked over and I ca n't get any answers or help.
10/22/2017 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • WI
  • 54115
Web
We have been trying to get a loan modification from Nationstar ( now Mr. Cooper ) since XXXX XXXX 2016. We have been giving loan modification paperwork which we have filled out. In XX/XX/XXXXwe were given a modification whereas we sent in a XXXX XXXX money order of ~ {$2600.00}. We did not hear back from them and after a month we contacted them and Nationstar said they never received the money. We received a notification from XX/XX/XXXX that the money was never claimed. We gave Nationstar all the information from XX/XX/XXXXand after much deliberation we were given another chance for the modification. Sent in all required paperwork again and again, never heard back from them. I called Nationstar in XX/XX/XXXX asking about the modification and they stated they never received the information. I sent them the email with the documents and the date it was sent. again, everything seemed to be ok until we received another notification we needed to supply bank statements now. after that we had to send a copy of my wife 's Social Security Card. even though the number was on the forms they sent. we just received in the mail yesterday saying they could not go forward with the loan modification as we have not supplied them with the proper documentation. FYI -- - I spoke with management of Mr. Cooper inXX/XX/XXXX telling him I would be contacting CFPB. they strongly suggested I do not do that. However I do not know what else to do and I would like help resolving this issue. thank you in advance for your help in this situation!
01/12/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • PA
  • 187XX
Web
My ex wife asked me to sign a quit claim deed so she and her boyfriend could get my name off mortgage in which I sign the quick claim deed she then modified the mortgage on our joint property that we own together in order to remove my name from said property that was over XXXX years ago now I have not only my name on the property but an extra {$60000.00} in debt that I never signed any of this paperwork I did sign a quick claim deed being told that that starts the process of me getting my name off the property but I was not told in any way shape or form that I was going to be modifying the mortgage I never gave Nationstar my permission to do that I would have never signed any of those contracts I am taking my ex to court over 2 times they have all been found in contempt each time of violating the divorce decree but she does not have the credit nor the ability to refinance the property because now the property is owed {$160000.00} its value is only worth {$70000.00} I am remarried and this now cost me my financial ability because I am still in debt on that property with no way to be able to remove it please help me in this situation Nationstar Mortgage did wrong by doing this. There is no way for me to be able to sell the property I have tried to do that but she owes way too much. And what am I supposed to do for my children out on the street I do n't think that would work anyhow this is going to cost me my second marriage by this continuing on please email me or contact me by phone for any questions thank you XXXX
07/19/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • XXXXX
Web
We have an impounded mortgage account so our mortgage holder collects both our property taxes and our homeowner 's insurance and pays these. Our insurance agent contacted us onXX/XX/XXXX. She was unable to collect payment of {$1700.00} for our home owners insurance from our new mortgage company, despite contacting the company 7 times since XX/XX/XXXX. I contacted the company, Nationstar Mortgage, on XX/XX/XXXX to explore this issue and request payment since payment was due on XX/XX/XXXX. I spoke with an agent in the XXXX. She explained this often happens with new accounts and she would correct this. I contacted the company the next day, when I did not receive a confirmation phone call or the tracking number I requested. I learned there was no documentation in my account regarding the previous days call. I was informed my insurance company was not in their system and that was why they could not send payment. I spoke with both an agent and a supervisor and was assured the situation would be resolved and a check would go out on XX/XX/XXXX or XX/XX/XXXX. I was also promised a conference call with myself and my insurance agent the following day,XX/XX/XXXX, which did not happen. AS of today, XX/XX/XXXX, payment has still not been sent, despite both my insurance agent and I contacting the company again on XX/XX/XXXX and XX/XX/XXXX. However, I was told the check had been written and it would be mailed today. I am in jeopardy of loosing my homeowners insurance and seem unable to resolve this situation so I need help.
08/01/2016 Yes
  • Mortgage
  • Other mortgage
  • Settlement process and costs
  • MD
  • 217XX
Web
XXXX/XXXX/XXXX Complaint Sent to the Consumer Financial Protection Bureau I am complaining about apending illegal eviction. My son has a valid, notarized lease on my mother 's house, executed on XXXX XXXX, XXXX. On XXXX XXXX, the house was foreclosed on, but my son continued to live there and pay rent. He has been paying on that lease in exchange for his right to live in the house. My mother has moved out of the house because she had sustained several XXXX and was unable to take care of herself. She is using the money to supplement her social security income to pay for her care in a local XXXX home. On XXXX XXXX, XXXX, we received a Notice of Eviction. They sent a form for a renter to fill out describing the details of the rental arrangement, entitled, " Change in Occupant Questionnaire ''. My son sent the form back, along with the lease. The document was sent certified mail to the law firm as well as to the holder of the mortgage, XXXX XXXX. Also sent were payment receipts, initialed by my mother. We know they received it, because they signed for the certification. This indicates that Nationstar and law firm were aware of the lease, and that they were aware of Maryland state law. On XXXX XXXX, my son received a sheriff 's notice ordering him to vacate the the premises and a writ of repossession. AT NO POINT HAS MY SON BEEN CONTACTED ABOUT THE VALIDITY OF THE LEASE. REMEDY : we want the loan servicer and the law firm to honor the lease and rescind the sheriff 's order before XXXX XXXX, XXXX. XXXX XXXX
07/27/2017 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • MN
  • 55420
Web
In XX/XX/XXXX we applied for a load modification through Nationstar mortgage. In XX/XX/XXXX I received paperwork from XXXX County with notice of a sheriff sale. Around XX/XX/XXXX I called Nationstar and spoke with XXXX XXXX to find out what we could do to resolve. He stated that since we did n't complete the modification paperwork after the trial period the sheriff sale would move forward. The only way to avoid would be to provide a payment of approx. {$25000.00} to bring everything current. We never received the paperwork he was referencing and additionally I was unaware of anything that needed to be completed. I thought since we made all payments on time and in full during the trial period that things moved forward as normal. On XX/XX/XXXX XXXX XXXX from XXXX XXXX XXXX of XXXX County and I called XXXX XXXX ( formerly Nationstar ) and spoke with XXXX regarding the situation looking for advise on how to resolve. When we informed XXXX that I had not received the paperwork she provided us with the tracking number, stating the paperwork was sent on XX/XX/XXXX and XXXX delivered to our home on XX/XX/XXXX ( XXXX XXXX XXXX and XXXX XXXX XXXX ). However, when we input the tracking numbers into the XXXX portal the first only notates that it was delivered to 'XXXX ' no specific address and the second states 'In transit '. As of XX/XX/XXXX XXXX has escalated the issue at XXXX XXXX to see if we are able to resurrect the modification due to lack of communication. However, we are very close to the sheriff sale date now.
02/15/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • HI
  • 96822
Web Older American, Servicemember
Nationstar Mortgage has given me a " loan modification '' that makes my mortgage payment higher than the original one. In XXXX XXXX I signed an agreement with Nationstar for the loan modification, accepting it even though the monthy payments would be about {$100.00} more than the original monthy obligation. They said I had no choice, " take it or lose the property. '' In XXXX XXXX, Nationstar informed me that they were adding an escrow payment to my loan that would raise the monthly payments by about {$700.00}, starting XXXX XXXX, XXXX. How can they think that this is " affordable ''.? They advised me two weeks after the " loan modification '' was signed about this increase. The market value of my unit per month in XXXX is only {$1500.00} a month. The new monthly mortgage payment is {$2000.00}, as of XXXX XXXX, XXXX. There are also HOA monthly fees and electricity to pay. It costs me now about {$2500.00} a month to live in this unit. This is not affordable. I also do n't understand my loan statements which are different each month with various fees. I can not make sense of these statements. Nationstar has also accepted an application from me on XXXX XXXX, XXXX for another loan modification and is also at the same time, telling me that I am not eligible for another loan modification until XX/XX/XXXX. I am confused now about why they offered me an application when I am ineligible.? Their letters they send me say that they have " modified my loan to make it affordable ''. This is not a true statement.
06/28/2015 Yes
  • Mortgage
  • Other mortgage
  • Credit decision / Underwriting
  • NC
  • 28677
Web
My Mortgage Loan was taken over by Nationstar Mortgage XX/XX/XXXX and I received a welcome letter from them. They have been accepting my payments since then. I am in process of changing my property from personal property to real property and need the Lein Holder to sign form XXXX Affidavit for removal of manufactured home from vehicle registration files. I spoke with customer service XX/XX/XXXX to get fax number and was told once faxed would take about 48 hours. I faxed form that I had notarized to Nationstar on XX/XX/XXXX. Called XX/XX/XXXX to see if was received and was advised to call back next day. I have called several times since then, asked for Supervisor which I worked with XXXX XXXX who talked with Research Department only to tell me they ca n't sign from due to XXXX has n't signed a released on my Mortgage yet. They then got XXXX on phone who stated files were turned over to Nationstar. I 've asked several times why Nationstar is taking my payments if they are not the lein holders and why I was sent a welcome letter, but keep getting told they will call back when they get an answer from upper management. It 's not XX/XX/XXXX and neither Nationstar nor XXXX has returned my call. When I call in and ask for the supervisor 's that I spoke with in pass. XXXX and another named XXXX I keep getting told they are on a call and XXXX will call me when she finishes call ... still no call back. Nationstar is located in XXXX, I live in XXXX ... I pay my payments on time every month. Please help me resolve this.
11/04/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 341XX
Web
I do have a Mortgage with NationStar Mortgage. After having them modified the loan in XXXX 2013 where I started making payment. On XX/XX/XXXX of the same year I have my XX/XX/XXXX payment returned. When I contacted them, they informed me it was because the mortgage went up and my payment was not sufficient to pay the new mortgage amount. I have never received any letter telling any thing about me that. Since then, the account is a mess and they have no desire to fix event though I made several request for that. Now I am afraid because I do not know when they will come and kick me and my family out of the house. To finish with this situation and have, my family and I, peace of mind, I decided to sell the house. It is at this point that I was informed that I have second mortgage on the house which I have never requested and know about it. Even if I sell the house for the amount of {$290000.00} I can not pay off the loan that was originally for about {$180000.00}. I like my house and it is the only one I have to live with my XXXX ( XXXX ) kids. I need help to solve this situation that last too long due to a miscommunication on the part of the lender. I did all I can but with no solution because the Mortgage Company does not want to find a solution even though I can pay for my mortgage. I work so does my husband. And with both income we can easily make our monthly payment, but NationStar Mortgage refuse all my proposition for solution. I have more to say about this Mortgage Company, but I save them for later.
09/10/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 902XX
Web
XX/XX/2018 RE : Mishandling of escrow account by Mr. Cooper My problems with Mr. Cooper formally known as Nationstar Mrotgage started about XX/XX/2018. I have included a large file of documents relating to what they did or better stated didnt do. The net issue is that they failed to pay my property taxes with the funds that I paid them on a regular basis with my monthly payments. When they received the delinquent tax bill they used this to re-calculate my impound account payment and significantly raise the amount I had to pay monthly. I spoke finally to XXXX XXXX who worked to get that corrected and she did get some relief but they NEVER returned the excess funds I had to pay. Then I discovered that they received another delinquent tax bill so after somewhat correcting my statement they once again raised what I have to pay. I believe their escrow department is totally incompetent. I also believe they use coercion bordering on extortion to force me to pay this incorrect amount. They know that if I dont pay the incorrect amount they will show my payment delinquent which will have a SEVERE impact on my personal credit. They also know there is NO RUSH to fix this for the same reason. They have taken my money in BAD FAITH and they are not returning my and correcting this issue. When I mentioned to XXXX XXXX that since Mr. Copper charges me a late fee if I am late paying them I think they should compensate me likewise. Her comment was, We cant do that. My contact at Mr. Cooper is XXXX XXXX XXXX Sincerely,
03/10/2017 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • VA
  • 22309
Web
Between XXXX and XX/XX/XXXX, and after I filed a CFPB complaint against Nationstar Mortgage, they allow me to submit a Second Loan Modification based on my hardship financial situation. I have submitted all the documents that they requested uploading them through its website. I contacted several times Nationstar Mortgage to get a resolution. On XX/XX/XXXX I spoke with a representative and he told me that the modification was denied without any explanation and I request a denial letter that they said they will email me and send on regular mail. Shortly after I received a letter dated XX/XX/XXXX ( attached ) stated that they are waiting for third party to complete the evaluation. I called again on XX/XX/XXXX and XXXX told me that they denied the loan modification and has sent the letter that I request again to have sent by email, XXXX told me that she was sending as an attachment on email. I have never received the denial letter. Instead I have received a letter notice that per agreement modification they will increase the interest rate per the schedule. Please see the attached letter. First at all Nationstar does not care about customer service, their phone system does not allow to speak with loan modification department. Nationstar does not care about clients that want to keep their home. They only care about increase interest rate and consequently their profits. I really doubt that they have a Loan Modification Department and or Underwriters that analyze documentation for loan modification applications.
06/02/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 34202
Web
I have a Nationstar Mortgage after my loan was sold to them. It was with XXXX, who sold to XXXX XXXX XXXX. They sold my loan to Nationstar Mortgage. It has been a rollercoaster since Nationstar took over my loan. After being denied the affordable home loan application b/c I no longer live in my house. I continued to make my payments at 5.75 % on XXXX loan. Recently there was a XXXX in the house so I had to setup a payment plan to fix the problems with the house. Long story short. They have been sending my payment back. I call and when I finally get a person on the phone, they note my account about my payment being sent in and satisfied with my payment and the process I am paying. I can not use their online service b/c when setting up a new bank account my payment was rejected. So due to that happening XXXX I can not make online payments anymore b/c they wo n't allow me too. This month my payment plan payment of {$2500.00} was return to me after funds came out of my account and went to them. THey rejected the funds and sent them back to me. I called and they stated they did not know why. I then stated I would pay the account to bring it current since it was the last payment in my plan and paid fees for that last payment. I sent {$2800.00}. They again rejected my payment and sent it back. Each time fees have been charged to my account. I continue to give them my money b/c it is my debt and my obligation and the right thing. Yet they make it difficult to pay and then continue fee me? Where do I go from here?
04/02/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • IL
  • 60626
Web
My mortgage was absorbed by Mr. Cooper from Nationstar mortgage around XX/XX/XXXX. On XX/XX/XXXX, my mortgage was increased by {$190.00} to fund an escrow account that I did not authorize. While investigating this, I found out that Mr. Cooper had paid my property taxes in XX/XX/XXXX without my approval or consent, and without any escrow account to fund the payment. 5 months later, Mr. Cooper established an escrow account and deducted the cost of my property taxes, leaving me with a negative escrow value. I was not aware of this until XX/XX/XXXX after Mr. Cooper again attempted to pay my property taxes, this time from a negatively funded and unauthorized escrow account. Please note : I had already paid my property taxes as I was unaware Mr. Cooper was attempting this. While trying to resolve the issue, I was informed that I would need to provide proof that Mr. Cooper 's property tax payment was an overage and until that I would be liable for the amount in the escrow account. This is appalling. UPDATE - on XX/XX/XXXX, I received a letter from Mr Cooper acknowledging " Our records indicate that the escrow account, for payment of the property taxes, was established in error. '' They will allow me to close the escrow account and will not charge me for the 2nd tax bill. I am continuing with this complaint believe I believe what I experienced is blatant abuse if not consumer fraud, and because the company did nothing to proactively resolve or prevent the issue for the entirety of the 8 months that it existed.
09/20/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • NV
  • 89436
Web
As of XXXX/XXXX/2015 at our third modification meeting, we had met with bank represanative XXXX XXXX for Nationstar XXXX mortgage Servicer XXXX Mediatior XXXX, our Realtor & attorney present. During this meeting we were told specific steps by the bank we needed to follow to proceed with short sale. XXXX/XXXX/2015 House on Market. XXXX/XXXX/2015 received cash offer on house same day as mediation. XXXX called bank & bank counter offered & stated higher amount needed to settle with bank. XXXX/XXXX/2015 Cash Buyer agreed to new terms. Offer pending since XXXX/XXXX/15. BPO done on XXXX/XXXX/2015 .XX/XX/XXXX15 Home Search notified our agent of an auction on property. XXXX/XXXX/15 Cash Buyer cancels offer due to auction. Auction Dates XXXX No offers. Porperty still on market XXXX/XXXX/2015 Home Search notifies realtor of new auction. Auction Dates XXXX. XXXX received notofication from XXXX XXXX short sale coordinator that short sale purchase agreement auction has been received.XX/XX/XXXX Offer sent to us & our attorney. XXXX Attorney has concerns about agreement : stating who is the " Seller '' and also Escrow Date of TBD. Also emailed XXXX XXXX coordinator concerns so she could forward to Nationstar. Meantime Home Search ( Auction site XXXX contacting Auction Buyer stating they want to close in 15 days. Buyer notifies our realtor of correspondence. No correspondence/contact to XXXX XXXX XXXX short sale coordinator ) our Realtor, our Attorney, from Nationstar or Home Search. XXXX Nationstar requesting new BPO??
07/08/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • NC
  • 27616
Web
Dear Sir, This complaint is against Nationstar Mortgage the servicing dept. I was told by Nationstar that I should participate in their HARP loan program, where my loan originally was a interest only loan that turned into a fully index loan with PITI. The payment through me out of Budget, so Nationstar stated the best option was the HARP Program. Enclosed is the email stating that I was approved, and I would be skipping a payment the date was XXXX/XXXX/15, on the week of my closing I get an email that I 'm was not approved. I thought that something was wrong because the communication checking to see what is going on had stop. I kept going to voice mail for XXXX days. The loan office on this deal plus the processor could not be reach, on XXXX/XXXX/15 I got the enclosed email telling me that I was not approved. I told them since this file is with Nationstar can you take it to the modification dept. personally since you quoted the wrong rate, a teaser, XXXX I told them that I had a problem paying the original loan payment and I reached out for help and they suggested this program. I am now going to be in foreclosure if this problem is not corrected. I need someone from their management to look into this. The loan number is XXXX, borrower is XXXX XXXX. This like a switch and bait after the client does everything in their power to give them what Nationstar ask for. The companies hide behind the automatic systems and voice mail system, it takes a strong consumer to fight through this so that it can be justice.
06/19/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 32211
Web
I had attempted to submit payments to this company several times through online bill payer, totalling XXXX different instances. I 'd even called to check the amounts being requested prior to making payments. Each time I 'd asked why my payments were returned an the reps were unable to advise me of why. I 'd requested to speak with a supervisor an the supervisor began to insult me stating that I had n't infact spoken with anyone and maybe I spoke with the automated system and believed I was speaking with an actual rep. I advised him of the many times I had spoken with reps an he told me he had no record of conversations nor payments. The supervisor then stated that my final payment would of been returned as the demand had now expired. I then called back to speak with my relationship manager to try an understand wgat exactly was going on however I was only transferred to a voicemail. I left a message and still no call was returned. I then called back a few days later and was transferred directly to the account manager. The account manager was rude, over talked me an when requested his supervisor, blind transferred me over to his voicemail. I left a message for the account managers supervisor who I have yet to receive a call back from. All I 've wanted to do is pay my account and bring it current so that I may keep my families home. This company has been awful, an just down right rude. The employees ar n't very knowledgeable. Not to mention there are no notes to the many detailed conversations nor payments.
11/03/2015 Yes
  • Mortgage
  • FHA mortgage
  • Application, originator, mortgage broker
  • OH
  • 44646
Web
In XXXX my ex-husband and I purchased our home. When we divorced in XXXX, as per our divorce agreement, I was responsible for the home and mortgage. I worked with the lender at that time, XXXX XXXX XXXX, and completed an Assumption of the Loan XXXX it was an FHA loan ). In XXXX of this year, XXXX, the loan was transferred/bought out by Nationstar Mortgage. Initially there were no issues, I received documentation only addressed to me with my current last name ( I remarried and legally changed my name in XXXX ). Suddenly, in XXXX, I am now receiving a mortgage statement in my old name and with my ex-husband 's name. The loan is also now showing up on my ex-husband 's credit report as a joint account, mine also. My ex-husband was able to contact Nationstar and get information on the mortgage account. When I contacted Nationstar they said the only way to remove my ex-husband would be to refinance. I explained the loan was only in my name and had XXXX XXXX XXXX re-fax the documents from XXXX when I assumed the loan in my name only, I also faxed them my current marriage certificate. Nationstar initially said they had never had my current name on file only my prior name even though I have documentation in my current name from them. They are currently telling me that I qualify to assume the loan or to refinance to have my ex-husband 's name removed. They are not recognizing the Assumption I completed in XXXX and will not change their records. Customer service told me there was nothing they could do to help me.
02/07/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • GA
  • 303XX
Web
Hello, I would like to issue a complaint on " Mr. Cooper '' XXXX XXXX XXXX XXXX. XXXX, TX, XXXX my previous mortgage servicer. I recently closed on a new loan with XXXX XXXX XXXX for my existing home on XX/XX/XXXX and it was funded to " Mr . Cooper. '' on the XX/XX/XXXX. Just yesterday on XX/XX/XXXX, Mr. Cooper called my XXXX closing attorney, XXXX XXXX and said that I owed over {$2000.00} in escrow money. I find this to be unethical. Mr. Cooper never alerted me of this when I was their client and XXXX said they've never seen such poor management of a mortgage before ( they worked with Mr. Cooper to get the final amounts etc. ) owed. I feel strongly that this is Mr. Cooper 's problem and not mine. I am not longer their client and they never alerted me or my new loan organization, XXXX of this $ XXXX + escrow. I called Mr. Cooper today and they claim that when they bought my loan in XX/XX/XXXX I came over with only {$140.00} in escrow. They missed my XX/XX/XXXX tax payment to the city and the payment they made in XX/XX/XXXX was for XX/XX/XXXX. My question for them was who has my previous escrow money. Mr. Cooper or my previous loan, XXXX XXXX? Theyve admitted that theyve made many mistakes and said they failed to alert me that the XX/XX/XXXX payment was an advance. I am concerned that they will try to strong arm me in making this payment. I would like your assistance and for your help with this complaint. In addition, I'd like to ensure this does not happen to anyone else. Regards, XXXX XXXX
07/07/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CA
  • 94601
Web
The most recent date for the change in interest rate on our mortgage was XXXX XXXX, XXXX. Nationstar did not send the disclosures required by 12 C.F.R. 1026.20 ( c ) prior to the change in interest rates. Nationstar has not sent us monthly mortgage statements in 14 of the 36 months since taking over servicing on the loan on XXXX XXXX, XXXX. Nationstar did not send mortgage statements for the months XXXX XXXX through XXXX XXXX and then sent statements in XXXX and XXXX of XXXX. The XXXX and XXXX Statements have conflicting information concerning the interest rate on the loan and the monthly payment amount, plus unexplained fees. The XXXX Statement shows a interest rate of 3.00 % through XXXX/XXXX/XXXX and a monthly payment of {$1900.00}. The XXXX Statement shows an interest rate of 3.50 % through XXXX/XXXX/XXXX and a monthly payment of {$1500.00}. In XXXX Nationstar did not provide the disclosures on the loan regarding the first change in interest rate on the loan required by 12 C.F.R. 1026.20 ( d ). All totaled, in the three years Nationstar has serviced our loan they have not provided 14 monthly Statements and two required disclosures concerning interest rate changes. Even after multiple requests, Nationstar has also failed to provide a copy of the Note with any modifications thereto as required by California Civil Code section 2943 ( b ) ( 1 ). Despite previously filing multiple complaints with the CFPB and the California Department of Business Oversight, Nationstar continues with its scofflaw ways.
04/17/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • MA
  • 01906
Web
My home was given a auction date for XX/XX/2016. Nationstar was contacted and they told us we could still apply for making homes affordable. During this time my father was diagnosed with XXXX. We had to move closer to him. We collected all of our financials and sent in our paperwork to nationstar. I researched with making homes affordable and the rules say while in the process of making homes affordable the auction date stops until s decision gets made. I stayed in contacted with nationstar and is n't it convenient that after the auction date they claim we did n't get our paperwork in. But after fighting with them about they then admitted we got our paperwork in but we were missing 2 items. But instead of notifying us they just said sorry to late. Now we 've lost our home. Our mailing address had always been my fathers home in Massachusetts because that 's where we work. Nationstar has always sent all our correspondence there. Along with XXXX their attorney. We never received any paperwork telling us we could get our belongings out of our home. So now in XX/XX/XXXX we find out our home is for sale and all of our belongings are gone. Our hutch my father built us, our wedding videos. Our furniture. Our rocking chair from our shower. Everything. After contacting nationstar again and waiting 3 months for an answer they claim they sent us notification. We never received. At the mailing address we have always used. Is n't that convenient. So now they auction our home off and get rid of all our belongings.
04/03/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • OH
  • 43062
Web
Mr. Cooper is playing with my account again! I have had this problem with them every since their previous name was NationStar Mortgage. I never had this issue in 15 years before they took over my mortgage! My increased expenses paid out of escrow is only {$83.00} per year and Mr. Cooper is increasing my payments for escrow by {$1000.00} per year. Currently escrow has {$1000.00} in the escrow account but we will have 5 more escrow payments of {$220.00} ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX -- summing up the total of current escrow payments ) totaling {$1100.00} giving us a total in escrow of {$2100.00} at the time insurance a 1/2 year taxes are due. {$2200.00} will be due for taxes and insurance in XX/XX/XXXX and XX/XX/XXXX so we will have a shortfall of {$39.00}. The next payment due will be in XX/XX/XXXX for another half year of property taxes which will be {$900.00} but with no change to our current escrow amount due monthly we will have {$1300.00} at that time, a positive amount of {$460.00}. Mr. Cooper is attempting to increase my escrow amount by {$90.00} which is way too much. At this rate they would be charging {$3800.00} for escrow when taxes AND insurance only total {$3100.00}. * There was no increase for insurance ** Property tax only increase {$83.00} PER YEAR! This is a constant game they have been playing with me so rather than spending hours on the phone again I am going straight to you because they don't listen to me when I deal directly with them.
01/26/2016 Yes
  • Mortgage
  • Reverse mortgage
  • Loan servicing, payments, escrow account
  • CA
  • XXXXX
Web Older American
My father passed away on XXXX XXXX, 2015. There is a reverse mortgage on his home in Arizona. I notified Champion Mortgage of his passing and provided a copy of the death certificate and will. I noticed them of my intention to payoff or potentially sell the home. I have requested from them payoff information and copies of documents. The only thing I 've received from them is a XXXX % of Current Appraised Value Loss Mitigation Option Acknowledgement. I was told that it would take 72 hours to process and provide me with payoff and the requested information. We are now at 10 days and I still have not received the information. I 've made several calls trying to speak with the same person I first spoke to ; I 've requested calls back from that person to no avail. They are completely unresponsive. One person will tell me they can not correspond via email ; another contradicts that. I 've been recording the calls since they are recording me and have talked to XXXX different people and not one has been helpful. Mostly I get put on hold for lengthy periods. This company is the worst. I am at a loss to know how to proceed at this emotional time. I simply need to know what the legal rights are for my sister and I and how to proceed to payoff/or sell. I actually went on-line and read the feedback on Champio Mortgage and it 's frighteningly negative. This is XXXX XXXX and I was led to believe I only have until XXXX XXXX to act or this company can begin forclosure. That 's not what my father would have wanted.
03/15/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • NJ
  • 08755
Web
I appreciate the response to my original complaint : XXXX. I agree with everything in Mr. Cooper 's response ( attached for reference ) except the most critical point of my complaint and problem. Regarding the HAMP Tier II modification that was approved : 1. When I received the final modification package, the signature page included signing blocks for both me and my ex-wife. 2. I immediately called my dedicated loan specialisXXXX, XXXX XXXX, and was specifically told that both signatures were required. I was working with a lawyer at the time and he was also told the same thing. I was unaware of HAMP Supplemental 09-01, XX/XX/2009 at the time. The Supplemental states " If a borrower or co-borrower are divorced and the property has been transferred to one spouse in the divorce decree, the spouse who no longer has an interest in the property is not required to execute the HAMP documents. '' Mr. Cooper had the divorce decree as well as the Quit Claim Deed that clearly complied with the above language. Being told my ex-wife had to sign was clearly illegal. I have nothing in writing stating what I was told, but why would I make 5 trial payments if I didn't want to sign the modification. I am humbly requesting that the modification be reinstated. Or, if this is not possible, I request that similar terms be applied to resolve the current situation. I understand that the HAMP guidelines have expired, however, I am hoping someone can apply some logic to this situation so I can avoid losing my home.
10/17/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • MT
  • 598XX
Web
Mr. Cooper sold our mortgage to XXXX XXXX in XXXX of XXXX. I did not receive the new account info from XXXX in time to timely make the XX/XX/XXXX payment. Knowing that Cooper would forward the payment on to them as required, I let the scheduled payment to Cooper go through. This was an attempt to not be late on any payment. Cooper received the payment on XX/XX/XXXX. They did not forward the payment to XXXX but refunded back to my bank account on XX/XX/XXXX. They did this without any notification to me whatsoever. Thinking this payment was made resulted in XXXX dinging my credit for late payments. I, along with XXXX XXXX, I have attempted to get Cooper to account for this issue by contacting them in XXXX. They opened a case on the issue but have not produced anything. Phone calls to them are confusing as we have been given conflicting information every time we have called. Case # XXXX, opened on XX/XX/XXXX, is the Cooper case. Additionally I have been emailing XXXX XXXX at XXXX with information and for status updates with no response. Cooper sent a letter asking for an additional 15 days to review this issue more than a month ago and an ambiguous email last week that in no way addressed the the issue. XXXX has stated that a letter from Cooper stating that they did receive the payment and failed to notify me of the refund will go a long way to the removing the missed payments on my credit report. Cooper failed to follow their own policies on this which negatively effected our credit scores.
11/09/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • IN
  • 470XX
Web Servicemember
This is the fourth complaint against my bank on a VA loan, mortgage which payments started being made XXXX XXXX. This is my fourth complaint against XXXX/Nationstar in failing to report all of my mortgage payments that I have made to them. In which, I have copies of all cashed checks, payments being made on my VA mortgage loan. Once again, I have gotten no resolution regarding errors that need to be fixed by my mortgage loan holder, XXXX/Nationstar. Each time I am directed to someone in their home office, I am told they are only going by the file that is sent to them. A bull's-eye report, in which, they believe the information being submitted to the credit bureaus is correct. As you can see, from XXXX XXXX latest facts and findings. XXXX/Nationstar, once again, is not reporting my payments being made as I have since XXXX XXXX. I have been brushed off, not taken seriously and continuing to not see my payments, ALL payments that have been made on my VA mortgage loan submitted to the appropriate credit bureaus. Each time, I call XXXX/Nationstar, they tell me what they see on their end is all payments being submitted to the credit bureaus, even during the forbearance plan, in a timely manner. However, I have made over several calls to all three credit bureaus. In which, as you can see, XXXX/Nationstar is not reporting nor showing all of my payments that have been made on my VA mortgage loan. I will continue filing complaints, even going in another legal direction, until this issue is resolved.
11/02/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • GA
  • 30080
Web
I refinanced my home loan through XXXX XXXX XXXX on XXXX/XXXX/XXXX. Shortly after closing, the loan was sold to Nationstar. Nationstar must purchase these loans, but not assume responsibility for the legal closing documents associated with said loan. Per my original closing documents, handled by XXXX XXXX XXXX, my LTV was scheduled to reach XXXX % on XXXX/XXXX/XXXX, and as stated, gave me the right to request PMI cancellation. I reached out to Nationstar, only to be told that I must submit a signed document, enabling them to perform an appraisal ( at my expense ), before POSSIBLY cancelling the PMI. The cost of the appraisal was more than the PMI accrual between XXXX and XXXX %, so after sending a signed request to cancel PMI ( not the form they have on file, giving them permission to appraise property ), I decided not to pursue this further until I reached XXXX % LTV. According to this same closing document, I 've reached XXXX % LTV on XXXX/XXXX/XXXX. Upon speaking with Nationstar, they state I am only at XXXX %, but not eligible for automatic cancellation until I reach XXXX %. This directly conflicts with both my closing documentation, and the Homeowners Protection Act of XX/XX/XXXX, both stating automatic removal of PMI once reaching XXXX %. This is taking a considerable amount of my time, and I 'm not overly confident that Nationstar will comply with my request, stating they have a right to continue charging PMI until XXXX % LTV is reached. Your assistance is much appreciated.
04/07/2015 Yes
  • Debt collection
  • Mortgage
  • Communication tactics
  • Threatened to take legal action
  • NJ
  • 080XX
Web Older American, Servicemember
On XXXX XXXX XXXX received an e-mail from XXXX XXXX XXXX from Nationstar Mortgage stating they needed an updated award letter for my XXXX payments so they could complete my request for a modification.. I sent the document back by e-mail on the XXXX of XXXX. On the XXXX XXXX at XXXX I received a call from Nationstar stating that request for modification had been denied on the XXXX and that my house was in active forclosure but a sale date had not been set yet. I could avoid it by sending them {$62000.00}. Today at XXXXI received another call stating the same thing except the caller wanted {$54000.00}. This caller told me she was calling from the XXXX 's, no wonder we can never get ahold of our dedicated loan specialist. Since I was still engaged in my request for a modification on the XXXX of XXXX, How could they have gone through all the legal requirements in two days to have my house in active forclosure status, and be scheduling a sale? I believe that this an abusive tactic from Nationstar in violation The New Jersey Fair Debt Collection Act bill # S410 and the federal Fair Debt Collection Practices Act Pub L.95-109. I believe that this is an ongoing practice of this company and since they record all their phone calls they should be able to supply you with a transcript of these calls. This company should be investigated into their business practices and be made to be held accountable. I am in the process of contacting an attorney to initiate civil action against this company.
03/28/2017 Yes
  • Mortgage
  • VA mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 92111
Web Older American
I have an open complaint against Nationstar Mortgage. My CN is XXXX. I would like to file an additional complaint against Nationstar for violating my privacy rights, subjecting me to potential identity theft, harassment and fraud. Per Nationstar I am in default on my mortgage. I have disputed this situation with them, and they are reviewing my concerns and have directed me to contact one of their " dedicated loan '' specialist for assistance and or if I have questions. I have contacted this person, a XXXX XXXX on several occasions, faxed him information, called him and requested return calls, and sent a payment to him via XXXX Mail with a statement disputing their, all to no avail. Each time I call he never answers my calls, and never calls back requested. However, they Nationstar sent someone to my home, Saturday, XXXX XXXX to talk to me and leave a note on my door and tell me they wanted me to call Nationstar? I called them Monday, XXXX XXXX and told them I would send them I would send them my " arrears '' Wednesday, and they said they would note my account to that effect. Later the same day, I received a letter from a person in New Mexico with the check I sent Nationstar ealier this month informing me that he did n't understand why Nationstar had sent him my mortgage check? In addition to his letter I also recieved a mortgage statement from Nationstar that listed my arrears, plus it also reflected that my payment for the month of XXXX was outstanding, so I was being charged a late fee.
03/22/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • AZ
  • 85249
Web Older American
I have requested that I be provided documentation regarding the transfers of the note and the title, along with the mortgage servicer agreements to my home..So far I have received only copies of a loan modification agreement signed by " robo signers " - ( Violation of Arizona 's false documents statute ( robosigning ) : Dismissal reversed and remanded. Plaintiffs alleged that MERS " robosigned '' documents in violation of Arizona 's false documents statute ( Ariz. Rev. Stat. Sec. 3-420 ). Plaintiffs claimed that documents such as notices of trustee sales and assignments of deed of trust had been notarized in blank and robosigned with forged signatures. The XXXX XXXX reversed the XXXX Court 's dismissal based on a change in law, noting that in a recent decision, the Arizona Court XXXX XXXX determined that a damages claim is available under Arizona 's false documents statute where a borrower alleges that a notice of substitution of trustee and assignment of deed of trust are false. See XXXX XXXX XXXX Bank XXXX XXXX, XXXX XXXX XXXX, XXXX ( Ariz. Ct. XXXX. 2013 ). The XXXX decision also provided that borrowers in default did have standing to bring allegations under Sec. 33-420. Because the allegations at issue in XXXX closely resembled the borrowers ' allegations here, the XXXX XXXX reversed the XXXX Court 's dismissal. ). XXXX and Nationstar seem to be operating without having the documentation that Verifies that my mortgage is Legal or that they have the Legal right to service this mortgage
10/16/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • NJ
  • 08002
Web
Back in 2006 I purchased a home for {$150000.00}. XXXX lending was suppose to close me and could not at closing because my credit score dropped. I was in a panic because I gave up my apartment and have XXXX children so XXXX Mortgage which was the title company that was there for closing said they could close me. I got hit with a {$560.00} a month PMI leaving my mortgage payment to be approx. {$1900.00} a month on an income of only {$30000.00} a year. XXXX then purchased the account from XXXX and I paid on time for a year and a half and had the PMI dropped. At that point I was so far behind because of the struggle with the high mortgage payment that I applied for a Mortgage Modification. In the interim XXXX gave me a payment to pay of {$820.00} a month which included principal, escrow and a reduced interest rate. I paid this on time for close to 2 years and then my modification went through. The problem though was that they gave me a term that I had no choice to take because I could not sell the house due to property values going down below what I owed. They added {$31000.00} to the back of my loan for capitalized fees and interest. They then sold the mortgage to Nationstar. At this point I still owe the same amount that I owed when purchasing the property {$150000.00} even though the property is only worth {$110000.00}. Please assist if you can with having this {$31000.00} removed or reduced due to the beginning of the mortgage being a predatory lending case. Sincerely. XXXX XXXX, XXXX
08/24/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 90275
Web
Our mortgage was bought and sold XXXX times by various companies. The current owner, Nationstar Mortgage, recalculated our payments and even though we NEVER MISSED A PAYMENT ( even paid more on principal every month since the inception of the loan ) they charged us fees, penalties, and interest that they themselves could not explain. We hired an attorney to understand what we were being charged for and he ultimately told us he could n't talk to anyone who could explain it, show a proper accounting of the " recalculation '', and could not even begin to figure it out. The attorney thought that we had been " swindled '' for XXXX of dollars through devious and deceptive accounting methods. In fact, Nationstar Mortgage could not even provide us with an amortization schedule of our loan to this day! On top of this, we have a red flag on our credit as having missed payments when we NEVER missed a payment and ALWAYS PAID EARLY and above the required payment. To date, we are convinced that their " recalculation ( s ) have cost of XXXX of dollars ( if not XXXX ) which they can not explain in words or figures. If a lawyer can not help us then we felt we had no alternative but seek help from your agency. The transference ( Sale ) of our mortgage to Nationstar Mortgage Company from XXXX Bank has been a nightmare from the inception and has cost us more than just money. We need help and intervention for a full explanation and accounting from this company. We thank you for your help. XXXX XXXX XXXX
06/29/2015 Yes
  • Mortgage
  • FHA mortgage
  • Application, originator, mortgage broker
  • CO
  • 80403
Web
We are trying to refinance our house. We had been with XXXX which sold out to XXXX XXXX XXXX and has now sold our mortgage to Nationstar. We have given written and verbal permission to Nationstar to share information with XXXX XXXX Bank to refinance. This process started the XXXX week of XX/XX/XXXX. For some reason the loan was being held up and not being released to XXXX XXXX Bank. We were finally able to find out that they were stating we had XXXX liens on our house. It seems that when we bought the house and we used VA to purchase and then a few years later when we refinanced we went with FHA. The VA loan was never removed by either XXXX or by XXXX XXXX XXXX. So we have asked Nationstar to remove the VA loan as it is not correct, we are being stonewalled. We are told it would take a month to remove. I sent an email requesting that this should not take a month to correct an error of this type and was told that it would be considered and we will be notified XX/XX/XXXX. I feel that our mortgage is being held " hostage '' because they for some reason do n't want to release it to XXXX XXXX. I ca n't think of any other way to explain this. All the people who have been trying to obtain information are amazed as to the way we have been treated. The numerous people I have spoken to at Nationstar have been very unhelpful. I have even call the corporate office and the woman I spoke to was amazed that this was going on. We just want to move on and change companies and complete this process.
06/17/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • WA
  • 98371
Web Servicemember
1.We obtained a loan modification under the MHAA. We had continued to make every mortgage payment due. Our mortgage was purchased by Nationstar, XXXX, TX. 2. We filed for bankruptcy in XX/XX/XXXX and it was discharged in XX/XX/XXXX. We continued to make our payments and were credited {$1000.00} principal payments for three years as a loan modification payment incentive. 3.In early XX/XX/XXXX, we were informed our payment would increase and I contacted Nationstar to discuss a refinance. I was told our mortgage was in default and had been since XX/XX/XXXX. 4. I learned our payment amount had increased in XX/XX/XXXX but WE HAD NOT BEEN NOTIFIED OF THE INCREASE ( even though our bankruptcy had been discharged and we received other correspondence from Nationstar at our address of 27 years ). Because I did not pay the new payment amount, Nationstar claims we had " missed '' the XX/XX/XXXX payment and had been delinquent every month since then. Also, WE RECEIVED NO NOTICE THAT OUR PAYMENTS WERE DELINQUENT. 5. This caused us to be denied our incentive of two years ' {$1000.00} principal reduction payments and caused our payment history to appear atrocious. 6. I requested the company age the payments current, notify the credit reporting agencies and apply two {$1000.00} principal reductions. Nationstar acknowledged they had not notified us of the increase but denied responsibility for the resulting payment shortages which they classified as delinquencies and they refused to remedy the damage.
04/10/2015 Yes
  • Mortgage
  • VA mortgage
  • Loan servicing, payments, escrow account
  • NV
  • 89014
Web
Nation Star Mortgage payment electronically debited from my checking account without my consent. XXXX {$1600.00} was debited from my account and on XXXX {$1600.00}. This resulted in XXXX mortgage payments within same billing cycle. I called on XXXX requesting funds to be returned in the amount of {$1600.00}. I was instructed to fax statement showing funds were debited from my account ; I did. I was promise the funds would be wired ; they were not. I called XXXX I was advised they needed to XXXX way call my bank to verify funds were debited from my account ; we did verify funds were debited from my account. Agent XXXX, ID # XXXX promised to deliver a check via XXXX and provided a tracking #, XXXX. On XXXX called XXXX to discovered this was an invalid tracking number. I called Nation Star and I was placed on hold then hungup on after waiting XXXX mins. I called back to discover that no check had been delivered. Supervisor/Agent XXXX, XXXX ID XXXX advised that the funds would be returned to my bank account ( same accounts were paid from ). I was advised that since I was filing a CFPB complaint the call needed to be escalated to higher member of management. XXXX, XXXX ID # XXXX assured that {$1600.00} would be reversed and back into my account by the morning of XXXX. XXXX provided a ref #, XXXX. I also disputed the amount of the loan when it was transferred from XXXX XXXX XXXX. Nation Star has refused to assist me with this process. They deflect the responsibility back on XXXX XXXX XXXX.
01/12/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 34747
Web
In XXXX my escrow account was debited twice for property taxes although the charges were not all invoiced as property taxes. Throughout the year my escrow account was debited in the amounts of : {$22000.00} and {$3100.00} in XXXX XXXX, {$6300.00} in XXXX XXXX, and {$6300.00} in XXXX XXXX. The total of these debits were {$38000.00} which was an exact match of what the " PROJECTED '' property tax disbursement was. All those amounts were actual debits paid from my escrow account and were titled " ESCROW PAYMENT ADJUSTMENTS ''. Later in XXXX of XXXX when the actual property tax bill was issued, it was debited and paid in the amount of {$37000.00}. In effect the total debits from the escrow accounts were the actual taxes paid in addition to the ESCROW PAYMENT ADJUSTMENTS totaling {$75000.00}. As the monthly escrow payment only estimates for the annual tax of approximately {$38000.00} or $ XXXX/month, this has left a negative escrow shortage causing the servicer to raise my escrow payment for the coming year by {$3000.00} in addition to the {$3200.00} I currently pay into escrow each month. I checked county records and my property taxes are paid up to date for prior years, therefore there is no explanation left other than this is a clerical error. I have made several attempts at resolving this with Mr. Cooper employees and their supervisors but none of them have answers as to what those charges are, but they will not refer the matter to someone who will help resolve the matter.
08/07/2017 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • VA
  • 245XX
Web
During XX/XX/XXXX, Nationstar Mortgage advised me to let my mortgage payments fall behind 4 months so that they could help me with a modification. The home was purchased in XX/XX/XXXX and our mortgage was transferred 2 times before Nationstar became the company that serviced our mortgage. In XX/XX/XXXX, my husband was unable to work any longer due to a XXXX XXXX. We were forced to use Nationstar for a modification loan to keep our home. At that time we were advised to not make payments so that we would qualify for a modification. We chose to file bankruptcy chapter XXXX in XX/XX/XXXX but did not include our home. Nationstar would let our paperwork " expire '' and then tell us they were foreclosing and then we would submit mod paperwork again and the cycle continued for 2 years. We now have an outrageous house payment and they inflated our payoff saying that they had to add back the past due balance and to get our payment lower we had to go for 40 years. We have had nothing but trouble with this company and they make it almost impossible to refinance or sell without losing money. They take advantage of people especially if they are in a tough financial situation. Nationstar is a predatory loan company. We are now upside down in our loan and probably will never have any equity in it. Stay far, far away from Nationstar Mortgage. If that is your only option to purchase a home, then wait until you find another lender. They will ruin your credit and any chances to ever buy another home.
10/27/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CA
  • XXXXX
Web
I am reaching out to you because I can not afford to take legal action. I 'm hoping that you can help me resolve this matter that is in foreclosure status as I 'm a new father. I do n't want my family to lose our home. I have been faithfully paying our mortgage on time ever since we received our second chance which is a Loan modification approval on XXXX XXXX, XXXX from our original mortgage lender/servicer, XXXX XXXX XXXX. I completed my Making Home Affordable loan modification with XXXX XXXX XXXX on XXXX XXXX stating that my loan modification is now a permanent loan modification. I have sent my payment on time and have complied with all the terms of my permanent loan modification with XXXX XXXX XXXX, which is a fixed interest rate of 2 % and a payment of {$3200.00}. Then on XXXX XXXX, my account was sold or transferred to Nationstar. By law, All of my terms agreed upon with XXXX XXXX XXXX were supposed to remain the same after the transfer to Nationstar but Nationstar has changed my payment schedules and has put me on a foreclosure status because I continued to send them the same amount of {$3200.00} as per the fixed rate permanent loan modification agreed upon with XXXX XXXX XXXX. I do n't know what else to do but to file a complaint under your office and hope that I can get a resolution to the situation I am currently facing. All I want to do is for Nationstar to honor the permanent loan modification that I agreed upon with XXXX XXXX XXXX. Your response is greatly appreciated.
12/27/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 34293
Web Older American
We have been the victim of criminal and systematic loan fraud by XXXX different Loan Servicing Companies. First, a company called XXXX produced and had us sign a fraudulent HUD statement that appeared to make our payment appear low. When the payments were made there was an escrow shortage and the payments kept climbing. After my dad died, we had approximately {$1500.00} stolen from our escrow account by loancare and they PAID SOMEONE ELSE 'S PROPERTY TAXES WITH OUR ESCROW. They used this shortage to DOUBLED OUR HOUSE PAYMENT. When confronted, they never corrected any of the issues and they sold the loan to Nationstar. Nationstar, after discovering the criminal fraud on the HUD statement, has never corrected the issue and they have now engaged in their own predatory loan practices. The escrow due/paid each year is XXXX a year for taxes and insurance in 2015, but they collected almost {$6000.00} for this XXXX bill in 2015. The payment went up yet again and now is almost double the original amount on the fraudulent HUD statement. I think they are actually preying on widows and widowers intentionally. The fraud started when my husband died and it has accelerated. I had a complete nervous breakdown and my son had to rescue the home from foreclosure. 35 years we had a loan and no problems. This behavior I have witnessed is intentional, criminal and it needs to be stopped. The fraud seems to be concentrated around escrow manipulation in numerous forms. HELP!!!! Please and thanks!!!
04/10/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 91202
Web
I have tried to do everything we can to keep our home but seems those options are no longer a possibility. It seems that NATIONSTAR simple prefers to remove us from our home with a foreclosure or short sale. At the current market rate, NATIONSTAR will not benefit for any of these XXXX options, however I know that it will be at the best interest for NATIONSTAR to help us with the modification. According to Nationstar, the denial was based on that by the time the modification matured, there was a remaining balance due of {$99000.00} and due to the net property value. We do NOT want to lose our home and for this reason we are asking for NATIONSTAR to carefully re-review our finances and reconsider their decision. I know that with my income and my husband 's contribution income, we CAN afford our home, however we are only asking for NATIONSTAR to help us in reducing our mortgage payment. We want to stay in this home and our childrens home until our last breath however the only way we can do that is by making our mortgage more affordable within our means. We have also put on complaints letter thru NATIONSTAR 's CEO 's office in hopes that they will escalate my case within their office, as well as a filed complaint thru the Attorney General 's Office of the state of California and the Consumer Financial Protection Bureau. I hope that after NATIONSTAR re-reviews our finances more carefully, determines that the best option for them is to help us keep our home with a loan modification.
07/26/2016 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Loan modification,collection,foreclosure
  • TX
  • 75230
Web Older American
In early XXXX, I submitted a complaint to CFPB regarding the refusal of Nationstar Mortgage to make a good-faith effort to modify my home equity mortgage, which carries an interest rate of 6.5 percent. Nationstar 's response is to stonewall and conduct a sham process apparently designed to give the CFPB the impression that the company is being responsive. In fact, just the opposite is the case. On XXXX XXXX, 2016, I received a form letter from Nationstar dated XXXX XXXX, 2016 asking me to submit the detailed application for a loan modification. Even though I had previously completed such an application months earlier, I completed the application again and mailed it in the postage-paid envelope that Nationstar provided. I 'm quite confident it arrived at Nationstar by the stated deadline of XXXX/XXXX/16. On Monday, XXXX/XXXX/16, I received another copy of the same letter and packet, this time stamped " Final Request. '' The letter was dated XXXX/XXXX/16, and stated the deadline to complete the application and have it received by Nationstar is XXXX/XXXX/16. In fact, the process is a sham to conceal Nationstar 's refusal to make a good faith effort to modify my mortgage and likely many, many others. I have attached copies of the XXXX letters and a copy of Nationstar 's acknowledgement of the previous CFPB complaint that I submitted. It appears that Nationstar has found it can mollify the CFPB with the appearance of responsiveness, but with no substance or truth behind the facade.
04/15/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • SC
  • 29210
Web
We lost our home in the XXXX 2015 flood. Because of the location of our home, NationStar placed us with insurance through XXXX XXXX XXXX XXXX ( XXXX ), Certain Underwriters at XXXX XXXX XXXX. The value of the policy is {$110000.00}. This exceeds the payoff amount, the actual property value and the amount of the mortgage loan. In XXXX, NationStar received a settlement from XXXX for approximately XXXX % of the policy value. Unfortunately, the home can not be repaired as described in the insurance settlement as it has been declared substantially damaged by XXXX County and must be elevated if we are to return to the home. I contacted an attorney and met with him on XXXX XXXX. On XXXX XXXX we received a letter fromt he law firm stating they would not be able to help us ; there was not additional explanation in the letter. I have asked XXXX on numerous occasions, both verbally and via email for a copy of our policy, for my appeal rights and for their grievance procedures. All requests have gone unanswered. I 'm afraid that our appeal rights have since expired and that waiting for an attorney may have cost us valuable time and opportunity to move forward. I have contacted my Representatives and Senators at the local and national levels with no headway. In fact, some people I 've spoken to have actually advised applying for bankruptcy or allowing the mortgage to default. These are not viable options in my opinion. The attached letter contains detailed information you may find helpful.
11/14/2017 Yes
  • Mortgage
  • VA mortgage
  • Trouble during payment process
  • PA
  • 152XX
Web Servicemember
Immediately after closing our mortgage with XXXX XXXX XXXX, it was sold to a different company called Nationstar Mortgage. My husband and I each send Nationstar Mortgage, which recently changed their name to Mr. Cooper, more than our required payment ever month. My husband is paid bi-weekly and I am paid monthly. We each send a partial payment after each paycheck we receive, and the total monthly payment is always more than required. Every single month Nationstar fails to apply our payments to our account. Instead, they hold the fund in some reserve account that does not apply to our principal or accrued interest. Without fail, we have to call them to correct the mistake. Several times they have sent us letters saying our account is in default for not making payments, when in reality we were ahead of our payment schedule by several months. They also often fail to apply our extra payments to the principal, and instead apply them as regular payments in an attempt to increase the interest owed on the loan. This is a recurring problem with every payment we have made to the company. Reading the review on the XXXX XXXX XXXX website, it seems to be a common complain among other consumers. I feel cheated because I did not choose this company but am now stuck with them as my loan servicer. Is there anything CFPB can do to have my loan transferred to another servicer. I feel the company in changing their name is attempting to escape responsibility for their predatory practices.
08/10/2015 Yes
  • Debt collection
  • Mortgage
  • Taking/threatening an illegal action
  • Seized/Attempted to seize property
  • CA
  • 95240
Web Older American, Servicemember
We are in foreclosure with Nationstar/XXXX. We have been in a lawsuit against them for bank fraud that started with XXXX. But they have been ignoring the lawsuit and adding more and more charges including their lawyers fees on us. Even though the banks broke the law several times. They are ready to auction our home off with no remorse for their braking the law. Our refinance was a highly predatory XXXX where the XXXX banker did paper shifting and filed the loan with only one name on it instead of both of us. Also lying about the terms of the loan. Sneaking into it a only interest clause. Then XXXX took over. Our mortgage was so high, it was difficult so we asked for help and was refused. But the bank would call when we were late but would never talk to the wife. And would not explain why. Finally a man from XXXX started to work with ( husband ). The bank never called again. this man convinced him he would have a new mortgage soon and to just wait. But instead we had a note put on the door that they were selling the house. We found out that someone had gone into the XXXX call log and changed our phone # to an old XXXX from before we lived in this county. That way the bank personnel could n't do their job and get a hold of us. We have been waiting for them to respond to a lawsuit but instead they are not responding. They are just going to again put our house up for sale. Even our lawyer has nothing to say. Our XXXX lawyer did the discovery and found a great deal of bank fraud.
05/07/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 32967
Web
Mr. Cooper contacted me in XX/XX/XXXX and said that because I live in Florida and our area was declared a disaster area they are offering a Forebearance program whereas they would allow you to skip from one to six payments at no penalty. The payments would extend the length of your mortgage by the amount of months you chose. I chose six months. When I went online to resume my payments in XX/XX/XXXX I was horrified to see that it clamed I owed fourteen thousand plus dollars and was ineligible to make payments.I never heard one thing from Mr. Cooper about being behind on payments between XX/XX/XXXX and XX/XX/XXXX when I finally contacted someone. For nearly a month I called and left messages and finally got a call back in XX/XX/XXXX. The rep said I did not qualify for that program and I had to pay the full amount or go through the refince process. She said there was never a forebearance program, they were told to read from a script and the goal was to get you refinanced at a higher interest rate. They ruined my credit by reporting non payments and I now have to pay over three thousand a month to get caught up. She claimed to have no answer as to why no one called me to tell me I did not qualify for this non existant program after they signed me up for it, or why they never called when my first payment became delinquent.They will not get rid of any late fees and will not contact the credit reporting agencies companies. They conned me during a time of a disaster and scammed me.
10/12/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 75025
Web
XX/XX/XXXXTo Whom It May ConcernREF : Borrower requested cancellation of PMI and refund amount of excess PMI paid alreadyThis is in regard to the communication I have been having with NationStar Mortgage in regard to my PMI Cancellation requestBased on my PMI Disclosure statement which was provided to me when we ( my wife and I ) signed up on the closing of our house and obtained mortgage XX/XX/XXXX, it clearly states that, irrespective of the outstanding loan balance, my PMI should be immediately removed XX/XX/XXXX. The date for my principal balance of the loan to reach 80 % has already passed by, and I sincerely requested them to cancel the PMI payment immediately from the total amount of my monthly payments. In fact, as further stated in the document, the PMI will automatically terminate on the date the principal balance of my loan is first scheduled to reach 78 % of the original value of the property, based solely on the initial amortization schedule for my loan and irrespective of the outstanding balance of my loan on that date. This date is XX/XX/XXXX. The mortgage company told me to follow up with them after making the XX/XX/XXXX instalment, and I did contact them again in this matter. They are now responding that I still need to continue and pay PMI till 70 % of the original value of property. This is not right, since the PMI disclosure already has 78 % XX/XX/XXXX for PMI to be removed. Please look into my case and kindly take necessary action accordingly.
06/09/2018 Yes
  • Mortgage
  • VA mortgage
  • Trouble during payment process
  • TX
  • 75237
Web Servicemember
Our mortgage was sold by XXXX back in XX/XX/XXXX to Mr. Cooper. At the time we were told no changes would be made just our servicing mortgage company. Unfortunately, this was not the case.XX/XX/XXXX upon logging in to make a payment, I saw a notification of a shortage. My husbands property tax exemption was not transferred over and the shortage that was calculated was incorrect. I was told by the rep to call back 14 days later and it will be corrected. On XX/XX/XXXX I called and it was still not corrected I sent over the information via e-mail and was told it would take some time for them to complete another analysis, but it would be updated. The only thing we are paying via escrow is hazard insurance. On XX/XX/XXXX, I logged in to make a payment to see two conflicting statements. One that said my amount due was {$700.00}. And one below that said my escrow account was short by $ 39 monthly. I called Mr. Cooper and spoke to a XXXX who saw the conflicting information, and transferred me to an escrow rep, XXXX who placed me on a long hold once I explained the math and how the payment amount did not add up. I requested to have the escrow removed, and she said due to the loan not being at 80 % ( short of {$6000.00} ) she would be unable to Remove the escrow. She became very confrontational when explaining the number and I let her know that I was very frustrated because I did not request this transfer or have the ability to review any new terms that were set forth by Mr. Cooper.
04/26/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • VA
  • 20176
Web
Again XXXX XXXX, XXXX has scheduled foreclosure Sale on my house. The foreclosure sale date is scheduled for XX/XX/XXXX. The foreclosure sale Notice I received from XXXX XXXX XXXX, XXXX said that please find enclosed advertisement of the foreclosure sale as published in XXXX XXXX XXXX. I did not and could not find any advertisement in the foreclosure sale Notice I received in the mail on XX/XX/XXXX. It is a false claim. Since the last foreclosure sale that was scheduled for XX/XX/XXXX, Mr. Cooper have not tried to reach out to me with respect to my HAMP Loan Modification I applied for in XXXX which is yet to be resolved. So I do not understand the reason for the foreclosure sale on my house. Nationstar Mortgage now called Mr. Cooper have tried on so many occasions, very hard to unilaterally resolve the HAMP Loan Modification I applied for in XXXX. This is in violation of the HAMP Loan Modification Program guidelines. The HAMP Loan Modification Program guidelines specifically stated that in order to resolve the HAMP Loan Modification it has to be resolved bilaterally and not unilaterally. My other complaints are 1. I suspect that fraudulent activity is taking place in my escrow account statement I recently received from Mr. Cooper. 2. In the Informational Statements I received from Mr. Cooper, Mr. Cooper is trying very hard to collect from me the sum of {$440000.00} which is a violation of the Virginia Bankruptcy Law. I believe these complaints should be investigated.
11/02/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • GA
  • 30047
Web
Nationstar Mortgage sent me a payoff statement while I am in Chapter XXXX bankruptcy. The payoff statement is claiming to pay off the house would be {$130000.00}. I looked at their previous tax statements sent to me and they are stating that we owed a little over {$120000.00}. When looking at the tax statements from XXXX and XXXX I have noticed that my interest payment has gone up over {$2000.00} last year even though I am on a fixed rate mortgage and have paid down the principal. Something is not right. If you look at XXXX statement the interest is {$5100.00} and then all of a sudden XXXX interest is {$7500.00}. How does interest go up when you pay down the principal and have a fixed rate mortgage? We feel like they are trying to sneak charges that were dismissed through bankruptcy court onto my interest. Also, on the payoff statement, they have unexplained charges under lender paid expenses in the amount of {$2900.00}. We have proof of claim being dismissed and proof of payments. What Nationstar can not explain is these charges and why my escrow got increased by with no reasoning behind it or no notice to me or the bankruptcy courts. We have tried calling them to find out, sending a certified letter, and asking their own attorneys but no one can give me a straight answer about why my escrow is more than the insurance and property taxes combined and divided by 12 months. By our calculation escrow should be about {$300.00} but they have escrow at {$420.00} after XXXX XXXX.
10/16/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • GA
  • 313XX
Web Servicemember
My loan was recently transferred from XXXX to XXXX to owcen to now nationstar mortgage. I have had the loan for 8 years. In that time I have had an escrow that paid my insurance and taxes. I have paid {$400.00} per month and it has covered the payment, insurance, and taxes. Now that nationstar has my account since XXXX of this year, my insurance and taxes are not only behind but my insurance was canceled and I was not allowed to renew. I have called nation star several times and got no help. Sometimes I call and they say I do n't have an escrow account, other times they say I have over {$1000.00} in escrow but my insurance company needs to send an affidavit. Once they told me they put in a work order to release my escrow but I would have to pay the past due balance out of pocket. I called once and they said my account was set up without escrow and I have to pay everything on my own. I am not sure what is going on. All I know is I 'm paying money and no one will tell me where it 's going or my escrow information. I should know where my funds are being held, the account number, and how much comes and goes in the account. Instead I keep getting transfered between the escrow, customer service, and insurance department. When I request to speak with a supervisor I 'm told that they are on break. They say they will follow up with my request but I do n't get any response. I need to know what they are doing with the funds in my escrow account and I want my taxes and insurance paid
08/09/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • MS
  • 38701
Web
My home mortgage loan was sold by XXXX XXXX company to Nationstar mortgage sometime in 2015 without my knowledge. During this time Nationstar force placed insurances on this account and increased my mortgage from approximately {$400.00} per month to almost {$900.00}. I had sent in documents showing that I had insurances and that I had never lapsed in my coverage. After calling several times and never getting the charges removed I called the Mississippi State Attorney Generals office to get help. XXXX ( XXXX ) and I worked for about a year to have the charges reduced and/or removed. They were never removed. During the course of this they would not accept partial payments even though I had been told to send my initial payment amount until the charges were removed. After a year and a half of this my credit has been ruined. I can not get refinancing because of this. Also during this ordeal, I was in a major car accident. I would like to become current and maybe get refinanced. Their phone number is XXXX. They have done several people this way. I would pay my ( approx. {$25000.00} in full ). I am trying to avoid foreclosure! XXXX also has a detailed list of the numerous phone calls to rectify my possibility of refinancing. I have approx 50 pages of correspondence to upload or fax. Again I included my AG 's number to confirm the hassles. The XXXX XXXX representative, XXXX, can verify that we called and faxed this company to rectify the problem. Her contact number is XXXX.
05/22/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 34691
Web
1. XX/XX/XXXX XXXX XXXX transferred the loan to XXXX XXXX XXXX. XXXX began to alter checks by scratching out " XXXX & the loan number '' then hand writing their name and a different loan number on the check. 2. XX/XX/XXXX XXXX XXXX received a loan modification prepared by XXXX. The principal balance was raised without explanation from {$250000.00} to {$260000.00}. 3. Between XX/XX/XXXX and XX/XX/XXXX all the loan payments sent to XXXX were never credited to the account. ( XXXX XXXX has all the canceled checks to show the payments were timely sent and cashed by XXXX ). 4. XX/XX/XXXX, XXXX received a " Tax Bill '' from XXXX County Treasurer, stating that XXXX had not paid real estate taxes from the XX/XX/XXXX escrow. 5. Mortgage Interest statement for XX/XX/XXXX from Internal Revenue Service reflects XXXX amounts paid. 6. IRS Form XXXX for XX/XX/XXXX shows that XXXX XXXX XXXX did not report any of the money they received from XXXX ' loan payments made between XX/XX/XXXX - XX/XX/XXXX. 7. XXXX attempted to resolve the issues with the missing money, false negative credit reporting, and other issues with XXXX. She was given a run around by a customer service in XXXX. Then The loan was put into default status, and transferred to NationStar Loan services, for a Loan Modification under threat of foreclosure. The missing money totaling over XXXX XXXX dollars was never credited to the mortgage account. A Pro-Se lawsuit was filed XX/XX/XXXX in Federal Court against XXXX by XXXX
03/07/2018 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • FL
  • 33578
Web
On XX/XX/XXXX, we had hurricane Irma and due to that, I was out of work for a while. I called NationStar Mortgage which goes by Mr. Cooper now and explained that to them. They told me that I did not have to make any payments till XX/XX/XXXX and that those payments were going to be added to the back of my loan. I called them on XX/XX/XXXX, and the operator that I spoke with told me that I didn't have to make my payment till XX/XX/XXXX. When I tried to make a payment in XX/XX/XXXX, it showed that I had to pay {$3000.00}. I called and spoke with them and they told me that when I called in XXXX, they did not have a plan on how they were going to help the customers affected with the hurricane. I told them that they told me something different when I called on XXXX. I spoke with a supervisor who taught that all I have to do is send a letter from my job and after that the payments were going to be added to the back of my loan. I sent the letter and called them a couple of times and they never return my call. Two days ago, I got an email saying that nothing was approved and that I have to pay {$3600.00} all together and that they do not take partial payment. They are very deceitful and they should not be telling customer lies. If they would it told me that back in XXXX, I would borrow the money from someone and pay my mortgage. I do not have {$3600.00}, I work and go to school which I pay in cash. They need to honor their word and add those payments to the back of the loan.
04/13/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • VA
  • XXXXX
Web
This complaint is associated with case # XXXX The complaint must be corrected as to the location of the property address which is incorrect as shown. The property address is : XXXX, DELAWARE XXXX Nationstar 's response to this complaint is unacceptable. For the past 6 years, Nationstar has used the same response to all queries- " We will check for error ''. We want our questions answered and want them to stop stalling. They have no escrow department and after all this time, they are admitting they have no idea where each of our payments went? This is what we want answered as per our complaint : Payments have been posted late, even though we have tracking numbers ; who is receiving these payments? The transaction history reports have been manipulated- each one is different ; payments were applied to a bogus escrow account rather than interest and principle as per the law. XXXX checks were returned and refused by Nationstar in order to force a manufactured default and ultimately an illegal foreclosure. A Nationstar witness in Court testified to the non-existence of an escrow account, yet Nationstar needs 30- 60 more days to determine if their witness was reliable!?!? Twice, Nationstar paid our homeowners insurance when it had already been paid. Why is Nationstar the MORTGAGEE on our insurance? They refuse to answer this!! This is an unacceptable response from Nationstar and we demand answers!! Not 60 days from now, but now! Do you need this time to make up answers?
06/23/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • FL
  • 33326
Web
NationStar Mortgage has approved a mortgage modification, I am scheduled to sign the paperwork tomorrow XXXX/XXXX/XXXX, at XXXX. However, Nationstar has renigged on their vebal agreement to remove my ex-husbands name from the modification docs. The facts are, the joint property was signed over to me via quit claim deed in lieu of alimony, as part of our divorce settlement XXXX/XXXX/XXXX. I filed Chapter XXXX Bankruptcy, as the property was scheduled to go into foreclosure, prior to the dissolution of marriage. I was instructed by my Attorney to file Chapter XXXX Bankruptcy in order to stop the foreclosure, obtain a mortgage modification under the MMM program ( I requested the HARP program and was told they were the same ). In negotiating with Nationstar there was verbal agreement from Nationstar that they would process the modification in my name only. Now that I have jumped through all the hoops, the modification has been granted through the MMM program and Nationstar has remitted docs with my ex-husband 's name listed as primary, and are requesting that I sign the docs under my name/signature line, while leaving his name/signature line blank without his signature. It reeks of fraud and there is nothing to protect my interest in this matter. Even though he will never sign and is not a participant in this transaction, they would like to move forward with the 40 year modification with his name above a blank signature line as XXXX and my name and signature as XXXX.
07/02/2018 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • MD
  • 21075
Web
Loan XXXX Borrower : XXXX XXXX To whom it may concern, I am writing this letter as my last attempt in hopes of coming to a solution with my servicer and having them postpone the current sale sate scheduled for XX/XX/2018. My mortgage loan is an FHA type of loan and my investor is XXXX XXXX. I was informed that I can send a complete mortgage assistance package to my lender 7 days prior to the sale date in order to receive a postponement and proceed with my modification review. And so I sent over a complete package to my servicer on XX/XX/2018. I called my servicer and I spoke to XXXX the supervisor in loss mitigation on XX/XX/2018. She advised me that my investor was XXXX Not XXXX XXXX and that I had run out of time to proceed with my modification review. I let her know I was advised differently and that I even looked up my investor on XXXX and the system reflected my investor being XXXX XXXX. It seemed as if she didn't even care nor did she have the information for FHA 's guidelines. All she did was kept repeating herself that my investor was XXXX and they could not do anything for me anymore. From what I have been advised and what shows on the FHA website, is that a borrower can submit a complete mortgage assistance package 7 days prior to a sale date and still have the opportunity of proceeding with a modification review. It seems Mr. Cooper is trying to do otherwise and will not give me a chance to save my home even though by law I should be entitled to do so.
05/10/2018 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • GA
  • 30214
Web
In XX/XX/XXXX, I was affected by Hurricane Irma. I lost power and food. I immediately contacted Mr. Cooper ( mortage Company ) and was advised I would be placed in a three month forbearance program and because I was affected by the storm, I would definitely qualify for a modification. I was even advised I would not be penalized if I was unable to make the payments. I called every week, sometimes two to three times a week. I spoke with my loan specialist maybe three times. Each time I told my file was pending. Sometime in XXXX I received notice that I was denied because I had a modification less than 24 months ago. However, representatives assured me I would be approved because It was a different modification. I was shocked that I received so many different responses from the same company. I am now paying my mortgage before the 90th day every month to avoid foreclosure. Now I am receiving demand letters and certified mail every month, which has taken a toll on me and my daughters who are all in college. Mr. Cooper now tells me I owe over 6000.00 due to escrow and taxes that havent been applied due to my missed payments. I feel as though they are trying to take my home. I was initially told that if I stayed with the 90 days and paid one payment until I could catch up, I would not be in danger of foreclosure. Now, I am told I am in danger of foreclosure and I must pay my mortgage to current. This is devastating and has been a nightmare since XX/XX/XXXX. Please help!
09/14/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 949XX
Web Servicemember
Mr. Cooper has been taking money submitted as extra payment on principal and applying it as though it were a normal monthly payment and putting the extra interest in their pocket. I have contacted them at least 4 different times about this problem. Each time I am promised that it will not happen again. I have attached my most recent statement which contains a fraudulent accounting. As you can see, the initial monthly payment of {$2400.00} was made on XX/XX/18. From this {$1900.00} as applied as principal payment and {$460.00} was applied as interest. This part is correct. However, the statement also indicates that 2 additional payments were received on that date, one in the amount of {$1500.00} and one in the amount of {$2400.00}. These last 2 postings are fraudulent because, in fact, only one additional payment was made and that was in the amount of {$4000.00}. As you can see in the copy of the attached statement, they then withheld an additional {$470.00} as interest. In other words, they stole {$470.00} from my payment of {$4000.00} and put it in their pocket. I have had this problem several times and each time a supervisor has promised to fix the problem. Given that this has happened at least 4 times in the last 5 years, I believe this in an intentional effort on their part to steal money. I have to believe I am not the only one subjected to such fraudulent procedures. I therefore request an official inquiry into their fraudulent behavior. Please advise.
09/20/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 95037
Web
Our mortgage was through XXXX XXXX XXXX. XXXX sold our paper to NationStar. We received notice of the new name and address to send our payments to. As we were in bankruptcy at the time, we received no billing statements to show the amount due or credits being applied for 2 or more years. We had been paying {$1400.00} each month. Not once did they ever inform us that our payment amount was actually {$1400.00}. We had transposed a number and it was never corrected. Then in XX/XX/XXXX our bankruptcy attorney gets information that we are over {$5500.00} in arrears and that we had n't paid our mortgage since XX/XX/XXXX. We sent all the proof that we were paying our bills and every person and attorney that our attorney spoke with had a different explanation and amount that was due. Needless to say, we determined that it was the difference between the {$1400.00} and the {$1400.00} that had actually caused the shortages and brought our account 100 % current in XX/XX/XXXX. Now on XX/XX/XXXX we get 3 letters dated within 1 day of each other advising us that we are in arrears {$5200.00} which is money owed since XX/XX/XXXX. They are trying to steal our money and steal my home! They also claim that they are sending documents certified mail and they are not. No one signed for anything and it was delivered in an envelope with our regular mail. They are now calling themselves XXXX XXXX. They are threatening to foreclose on our property and we are not even 30 days late to them.
07/05/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • AZ
  • 863XX
Web
Nationstar mortgage acquired my loan in XX/XX/XXXX. They refused to honor the modification that I was in, did I was behind, and were foreclosing, giving me no options to save the home, and not accepting payments. I finally just listed the home for sale the middle of XX/XX/XXXX and found a buyer quickly. My principle balance is {$60000.00}. Nationstar came back with a payoff on XX/XX/XXXX of over {$100000.00}. I called on XX/XX/XXXX to find out why and was told This amount includes a modification fee of {$12000.00} and over {$5000.00} of lender paid expenses. Over {$12000.00} of interest and almost {$10000.00} in escrow fees. I requested an itemized list of charges, which will take a week to repair, and asked to speak with a manager about having the modification fees removed since they never have me a mod. The representative said that I was right they saw no modification on my file and that he would send a note but refused to let me speak to a manager about the issue and said that he had no authority to remove it, that would have to be decided by management. I again asked to speak to someone in management, and was told that it was n't possible. I need at least the {$12000.00} removed, and by my calculations I was over charged for escrow by {$4900.00}, and there are probably more fraudulent charges on there as well that I need investigated, or I will make nothing from the sale of my house, and me and my children will be homeless in ten days when the sale closes.
08/01/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CO
  • 80014
Web
This is a complaint against Nationstar Mortgage. I am a bankruptcy attorney and often represent clients in Chapter XXXX bankruptcies. Nationstar is constantly sending notices like the attached directly to my office even though they are given directions and provided authority to send these notices directly to the client. Despite these authorizations, Nationstar consistently tells their customers that they " ca n't talk to them '' about their own mortgage simply because they have an attorney representing them in their bankruptcy case ... despite the fact we have given them specific permission to deal directly with the client on these matters. However, what 's worse is that typically the notices they send have our office 's name on them and GIVE NO INFORMATION CONCERNING THE CUSTOMER THEY ARE ADDRESSING THIS TO. Note on the attached Notice that they address it to myself, the attorney, but nowhere indicate who the client is or even what the account number is. The notice is worthless as I ca n't even forward it since I have NO IDEA what customer this pertains to. Then, they send this worthless Notice by UPS, signature required. When I speak to their office, I get representatives who do n't know what their talking about, ca n't answer questions and then often tell my office that they ca n't deal with me, they can only DEAL DIRECTLY with the customer ( after they 've already told the customer that they CA N'T TALK TO THEM ). This company needs to go out of business.
01/30/2017 Yes
  • Mortgage
  • Other mortgage
  • Settlement process and costs
  • CA
  • 92399
Web
since XX/XX/XXXX XXXX I have been working with my mortgage co. Nationstar. THE AGREEMENT WAS TO LOWER OUR MONTHLY MORTGAGE PAYMENT AND LOCK IN OUR INTRESET RATE AT 4 %. We went thru the XXXX California program for the funding of {$51000.00} that was paid to Nationstar on XXXX/XXXX/XXXX to pay down my principal balance to lower my monthly payment.This process took from XXXX XXXX to XXXX XXXX I would call to get an update I was told it is pending, it is in process, I was never told that any other paperwork was needed. I called in XXXX XXXX to get an update in my new monthly mortgage payment I was given the same monthly amount before the principal reduction payment. when I told Natonstar XXXX this is NOT CORRECT I was told that I needed to request a RECAST. I told Nationstar for the last 4 months I called for updates I was told it is pending from XXXX XXXX to XXXX XXXX. I called XXXX California for their help and I was told to handle it with Nationstar.. I have tried to get in touch with the recast dept.you cant reach them by phone. I have to leave a message or have someone within the company E-Mail them, so we play phone tag. I have filed a complaint with Nationsta NO response to date.Nationstar has had me contact several different depts. that cant help so this has taken too long and they have given me a final date of XXXX/XXXX/XXXX to have the recast paperwork in. Thanks for your time hope to speak with you soon ( My work days and hours vary from day to day )
09/14/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • NY
  • 124XX
Web
It has been very difficult for me to pay my mortgage by the due date of the XXXX of each month. I make payments on my account every month before the XXXX of the month. Nationstar charges me {$71.00} in late fees and {$9.00} processing fee for the 5-10 days that I 'm late. Currently I owe late fees of over {$500.00} in late fees and I do n't see being able to gather enough income by the XXXX of each month any time soon due to my financial situation/income. So every month to compound my financial struggle Nationstar starts to call me daily starting the XXXX of each month and I tell them that I wo n't be able to make a payment till the XXXX of the month. They call me each day after the XXXX of the month to harass me for this. It is very anxiety proking. So I am charged over {$80.00} and harrassed each month on top of struggling to pay my mortgage. I have been refused for a XXXX loan 4 times because they consider it a XXXX home because I airbnb out my home to help pay the mortgage even though all the utilites are in my name. All I need is to extend my payment grace period to the end of the month so that I can avoid late fees that I simply ca n't afford. My loan ballooned from {$1600.00} to {$1800.00} causing this issue. Also the only option I 've been given by nationstar is to pay extra {$2200.00} for 4 months so that I can pre pay 1 month of my loan adjusting the grace period. That is not a realistic option for me as I 'm struggling to pay my mortgage as it is.
06/05/2016 Yes
  • Debt collection
  • Mortgage
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • TX
  • 75052
Web
Nationstar continues to pursue debt collection activity on a debt without validation and reporting false and incorrect information to all three credit bureaus. Nationstar has responded to multiple complaints referencing I have filed a suit against their predecessor and them. However, Nationstar highlights they were granted a No-evidence motion for summary judgment and a pending lawsuit against their predecessor, XXXX XXXX XXXX, validates their debt collection activity. Nationstar claims they ca n't verify or validate their debt collection activity until the lawsuit against their predecessor is adjudicated. XXXX summary judgment was denied on XXXX out of XXXX claims including fraud. Nationstar should not be able to pursue debt collection activity until the lawsuit against their predecessor is adjudicated. Nationstar only has the right to pursue collection on what their predecessor had to transfer. XXXX XXXX XXXX has not proven any right to collect the debt that was transferred. At the time XXXX XXXX XXXX transferred the debt tp Nationstar, XXXX XXXX XXXX NEVER denied an allegations in the lawsuit that was filed on XXXX XXXX, XXXX. XXXX XXXX XXXX sought to file an answer to the lawsuit in XXXX XXXX. The Court 's decision granting XXXX XXXX XXXX to answer the lawsuit almost two years late is pending in the XXXX COA. However, XXXX XXXX XXXX transferred the XXXX balanced debt to Nationstar on XXXX XXXX, 23 months after the lawsuit was filed against them.
10/10/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • TX
  • 752XX
Web
The use of XXXX affidavit by myself and Attorney XXXX XXXX in an effort to show the existence of a material fact issues for trial were essential to the judicial process itself and the standards for affiant-submitted evidence that XXXX violated must be examined in this case. Due to the magnitude and importance XXXX XXXX Expert Opinion could have to safeguard Texas home owners TODAY, it was imperative that XXXX XXXX 's sworn submission be sufficient in execution and substance to ensure the integrity of his statement. XXXX XXXX demonstrates he does not understand the legal significance of his statements and opinions and should be advised that this behavior brings question to his integrity, ethics, and his lack of professional standards contribute to additional erosion in confidence that Texas residents rely upon from the industry he represents. The affidavit submitted by XXXX XXXX demonstrates his indifference to the potential for punishment and adds additional questions of moral value for all appraisal professionals in the state of Texas. The affidavit that was submitted by XXXX XXXX was utilized to protect the integrity of the truth seeking process and to support the integrity of my claims before the courts. At the interest of all future Texas appraisers, the affidavit XXXX XXXX submitted should be utilized as an object lesson for other appraisers offering Expert Opinions in the state of Texas on what NOT to do when supplying a sworn affidavit to the courts.
01/10/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • NJ
  • 074XX
Web
Our house burned down on XX/XX/2016. We were covered by XXXX, who, according to the terms of our policy, sent most of the money to our mortgagor. XXXX Mortgage XXXX received {$190000.00} of our money. XXXX held on to our money for a month, never releasing it to us, then sold our mortgage to Nationstar Mortgage. I had to go through the whole process again to get my money released to me. In the meantime my builder was ready to walk off the job of rebuilding our house because he was n't getting paid. I finally got all of my money except for {$7800.00}. Nationstar said that they had to send out an inspector to " protect their investment. '' I advised them that the house was completely rebuilt and that I had a XXXX of XXXX. They said they could n't trust that!!!!! The original inspection was ordered on XX/XX/2016 ; I was never called. On XX/XX/2016 I called again and was advised that the inspectors had our wrong phone number. I told them to call me on my cell phone since our house phone was set up yet. On XX/XX/2016 I called again and was advised that no one answered the phone to set up the appointment. The number they were calling was our old house number that was disconnected. I was assured that the inspector would call us to set up an appointment on XX/XX/2017. As of today, I have not received any calls. These inspectors are not capable of making a single telephone call, how are they capable of doing an inspection? The way we have been treated is disgraceful.
10/18/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • MA
  • XXXXX
Web
Ever since NationStar Mortgage acquired my loan amongst a bundle of mortgages that XXXX XXXX XXXX divested themselves of, they have done everything they could to cheat me by trying to wrestle my loan terms from me. They 've alleged that I did n't have home insurance when they knew I had. They have had a company they do business with break into my home ( XXXX XXXX XXXX ) under the excuse they did n't realize I was living there. What business does this when all along I 've been paying my mortgage by the allowed grace period each month since I bought the home in 2002! I 've had to send my payments by certified mail because along time as tried to change my terms they no longer allowed me to pay my mortgage through their pay by phone system. They 've never to this day replaced my door or restored the glass that they broke by breaking in when I was n't home. I came home one day last year to discover my front door 's lock was changed. Items were missing from my home. They 've accepted payment of taxes by the town without crediting me as they 've always been paid by me! NationStar Mortgage has been doing a disservice to me and been unjust as they attempt to discredit me by trying to elicit all kinds of fees from me through their corrupt operation!! Please help me by restoring my loan to its original terms & cleaning up whatever damage they 've done to discredit my good credit. Much appreciation for your help, XXXX XXXX XXXX XXXX. XXXX XXXX XXXX, Ma XXXX Loan # XXXX
04/30/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • VA
  • 22033
Web
The lender stole my principle and charge ridiculous " lend paid expenses '' without any notice during both XXXX and Mr.cooper transferred loan service. I have tried to contact for 3 weeks. they stated they investigate each other for long time. I have required Mr.cooper to correct the mortgage statement ( XX/XX/XXXX ). I did Loan modification on XX/XX/XXXX. new principal balance : {$280000.00} include ( Interest Bearing principal balance : {$220000.00} + Deferred Principal Balance : {$600000.00} ). Pl. see attachment ( loan modification ) I had paid the principal {$46000.00} to XXXX from XXXX. Pl. see attachment ( XXXX XXXX page1-9 ). Actually all principal were deducted to Non-interest bearing {$60000.00} ( deferred principal turned to advanced principal ). XX/XX/XXXX reversal to {$14000.00} to Bearing Principal balance ( {$240000.00} ) Pl. see the attachment /XXXX page 9, bottom line. We have paid the principal {$230000.00} from XX/XX/XXXX to XX/XX/XXXX. Pl. see the attachment /mr.cooper. Until XX/XX/XXXX we have {$9900.00} balance. add {$60000.00} ( see attachment New file ) New principal balance : {$280000.00} - {$46000.00} ( XXXX XXXX ) - {$230000.00} ( Mr. Cooper ) -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - {$9900.00} Due they don't response my email and answer my call. I require pay off letter by online. I got pay off letter on XX/XX/XXXX. {$60000.00} turned to Lend paid expenses ''
09/11/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 945XX
Web
On or about XX/XX/XXXX, I entered into a Short Sale with Nationstar. The home was listed at XXXX however, my realtor secured a all cash buyer on XX/XX/XXXX for XXXX. Nationstar drugged their feet in a effort to punish me because of my earlier legal actions against them which resulted in a reversal of their foreclosure. Nevertheless, 5 months later Nationstar began requesting updated information and the buyer went a extended vacation overseas, and was unable to be reached to provide updated bank statements to Nationstar. This situation was explained to Nationstar who was in possession of XXXX XXXX dollars verified funds. My realtor requested a postponement for the upcoming foreclosure sale, which Nationstar granted, however, they still proceeded with the foreclosure sale and asked that we disregard the previous message " sorry ''. I also recieved a Notice of a Foreclosure Sale which was not for my property nor was the Notice in my name. No one bidded at the foreclosure sale and Nationstar took it back for the original price of $ XXXX. I feel this was a effort by the foreclosure company and Nationstar to further confuse me. Nationstar has not re-listed the property for sale, however, they have changed the locks so I can not gain acessess to the home where I have at least XXXX worth of my belongings there. Nationstar nor their agent ( who does not have a listing agreement ) have possession of the property. California law regarding possession is quite clear.
01/20/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • MN
  • 554XX
Web
Nationstar is my mortgage servicing company since home purchase XX/XX/XXXX. I escrow my taxes and insurance and have done so with no changes in HOI company or escrow status since I purchased the home XX/XX/XXXX. This year my XXXX renewal was due XXXX/XXXX/XXXX and nationstar failed to make payment on my homeowners insurance. The policy lapsed as payment was not issued until XXXX/XXXX/XXXX and not received by XXXX until XXXX/XXXX/XXXX. On XXXX/XXXX/XXXX i recived a letter from Nationstar regarding forced placed insurance. When I called I was told my HOI had not been paid this year. I ESCROW MY HOI WITH THEM! After escalation I was told the reason it was not paid was they did n't get a renewal. They also said the only attempts they made to get the renewal were the 2 calls to my insurance agent on XX/XX/XXXX and XX/XX/XXXX. My policy lapsed on XX/XX/XXXX and they made no attempts to obtain renewal or make payment on my HOI after the 2 calls to my insurance agent on XX/XX/XXXX and XX/XX/XXXX. My HOI had not changed, same company they made payments to in prior years. They never called XXXX to get renewal and didnt notify me until the forced placed letter arrived on XX/XX/XXXX. When i called them XX/XX/XXXX they advised payment was issued XXXX/XXXX/XXXX. That was a lie! Payment went out on day of call XX/XX/XXXX ( regular mail ) and was not received by Acuity until XX/XX/XXXX. There was nearly a 1 month lapse in my HOI coverage due to Nationstar 's incompetence.
07/08/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 91356
Web
Servicing of my mortgage transferred to Nationstar from XXXX as of XXXX 2015. There are two XXXX 2 XXXX detached dwellings on my property. Each carries its own homeowner 's policy and earthquake policies, for a total of four XXXX 4 XXXX policies. For the 22 years I 've lived on this property, the previous servicers have paid all four XXXX 4 XXXX policies. When my servicing was transferred to Nationstar, I checked for the existence of the policies in my escrow account online. The earthquake policies were not present, so I called Nationstar. They told me that since earthquake policies are not mandatory, they do n't have to pay them, so they are refusing to do so because it is not their company " policy. " It is my understanding that a servicer is to honor property tax and insurance policies that are attached to the property. I think it is outrageous that a servicer I did not choose XXXX Nationstar XXXX can refuse to provide this simple service. I further believe that Nationstar is illegally demanding that I continue to pay my earthquake policies while they take 3-4 months to determine what the new escrow payment is. I am being forced to overpay my escrow monthly, giving Nationstar FREE USE of my money. They did not indicate they will pay prevailing interest on these monies they are illegally demanding. **Note on my attachment that Nationstar indicates the date of the letter is XXXX/XXXX/2015, but I did not receive it in the mail until XXXX/XXXX/2015.
09/24/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Investigation took more than 30 days
  • FL
  • 33967
Web
On XX/XX/2018 mr cooper reported delinquent account for my mortgage that was placed in a loan modified /fed govt plan. On or about XX/XX/XXXX i discovered that this had happened when applying for a mortgage. I contacted the bank and made them aware of the problem on XX/XX/XXXX. At that time i was made aware by them that they had made a mistake by reporting my loan 90 days late which has prevented me from getting my new mortgage. Person at the time XXXX her Id XXXX was the one that confirmed this and told me that she would expedite this to get it quickly resolved, gave me a XXXX number for reference and told me that i would get a letter. I received the letter a few days later explaining that it would be resolved within 30 days but normally quicker that that! Called XX/XX/XXXX talked to XXXX XXXX Id number. And he said that he saw that it was in the system but they were so backed up that it would take a little longer. He also said that the second letter had been sent to me in which it never came. I in the mean time am not able to attain a mortgage because of their inaccurate reporting. Hurricane Irma was the reason for the modification i wanted one month and the bank said hey you only get one shot at this you might as well take the 3 months to be safe. I was assured and had called repeatedly that there was no effect on my credit. I have read complaints and am not the only person that they have ruined their credit because of the XXXX XXXX. Please help me
05/01/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • TX
  • 770XX
Web
This complaint is in reference to an already existing complaint ... # XXXX . NationsStar Mortgage has been penalized for failing to properly report certain data. In contrast this mortgage company has been noted for several years with the same issue and has spilled into consumers that hold a mortgage with them. We have exhausted all efforts to get caught up on mortgage payments including sending Nations Star documents supporting reasons for delayed payments. We have completed 5 years of bankruptcy and are now attempting to build our financial lives. Nations Star could not respond to our complaints in a timely manner including the contact person, who seems to try and quickly make calls hang up and go to the next one. The modification Nations Star offered was nothing but an attempt to start to pay on time by raising our mortgage payment. This IS NOT a solution for us, but it works out for the Nations Star ( please see docu ment attached ). According to NS our payments increased, but our trial payments are {$1200.00}, when inquired that this payment is higher than the payment we were originally making of $ XXXX . Before XXXX , payments were {$1000.00} and now we are asked to pay more after requesting help. Our homeowners association dues were not addressed and I have had to speak with several different representatives who could not find the right person to address this issue. The nightmare of attempting to communicate with Nations Star continues.
09/18/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • MI
  • 48390
Web
My loan was originated with XXXX. In XXXX or XXXX of XXXX, my loan was sold to Nationstar XXXX who recently changed their name to XXXX XXXX XXXX. Leading up to the transfer, both XXXX and Nationstar assured me that there would be no changes to my loan terms. To make a long story short, Nationstar increased my monthly payment without telling me. I never received a phone call, email or written correspondence as to why this occurred. Since my loan transfer, approx. 5 months now, I had been making the same monthly payment I was making to XXXX, but to Nationstar. Unbeknownst to me, since the payment went up, they were holding my payment in unapplied funds and not crediting my actual mortgage payment to the principal and interest. Again, I never heard from Nationstar about my " late '' mortgage payments. Upon discovering this, I was told that the payment went up because they did an escrow analysis and unlike most lenders, require a 2 month cushion. Again, that would be ok if this was told to me had I not discovered this on my own, many months later. I was told if I made a large payment straight to escrow, an escrow analysis could be run which would bring my monthly payment down. I have called trying to confirm the correct funds were applied to the escrow account, get an escrow analysis run and a new lower payment obtained. I am on the phone with Nationstar for propably the XXXX time in a few weeks trying to get this resolved. We 'll see what happens.
12/06/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • MD
  • 21133
Web
We have been with Nationstar for several years. We fell behind in our mortgage due to life situations ( roof leaking, house flooding, water heater breaking, refrigerator going up ). We have attempted on Several occasions to get some type of assistance from Nationstar. We have have mailed, faxed, documents for a modification several times over the years. We have received constant responses like we did n't get them, someone will call you and they never do. Recently we received paperwork telling us we needed to make a payment by XXXX XXXX or our account would go into foreclosure. When i called on XXXX XXXX the day i was paid they refused to allow me to make a one month payment. Even though we would not be 90 days delinquent until XXXX. They wanted us to make a payment of XXXX dollars. I even tried getting them to take the payment on XXXX and then schedule XXXX for XXXX and they refused. They told me to file another modification request if i could not produce XXXX dollars by XXXX. This time i uploaded the documents directly to their website and am awaiting a reply i we have many time over the years. Nationstar has not been a company willing to help you through the years. They sit back and wait to take your property. Each representative you talk to tells you something different and when you call no one is helpful in helping you resolve your issue. This company would not allow me to make a one month payment which would have kept my home out of foreclosure.
05/12/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 92881
Web
I was sold a predatory pay Option Arm Loan that I did not fully understand. I made my payment and the principal balance kept getting larger. Then the loan adjusted I could no longer afford the payment. I called my bank and all they said was to short sale or to do a deed in lieu of foreclosure. When I submitted a loan mod request I was given the run around then several months later only to be denied. I sought out legal counsel, only then to be told that I was given a trial payment plan with on other detail out than a payment amount and told we can not tell anything until all the trail payment are made, only then we will tell you what the final terms are. When I received the final terms I called XXXX and was told that this is what the Investor in willing to do. This is a continuation of their predatory lending behavior. Constructioning a modification over a XXXX year PERIOD still leaves a balloon payment of {$230000.00} after receiving $ ,XXXXWorkout OptionForgivenPrincipalForboNewTermNewPROPERTY 'S CURRENT MARKET VALUE : The Supplied Current Market Value Estimate for the subject property, provided by the Home Owner, Real Estate Agent, Appraiser or Financial Institution is {$420000.00}. Based only on this valuation and the supplied Current Unpaid PrincipalBalance of {$680000.00} the amount of equity estimated to be in the home is ( {$260000.00} ). ( This is not taking into account anyother subordinate financing. ) This qualify for a HAMP TIER 2 PAR
07/07/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • LA
  • 70122
Web
I have made a prior complaint against my mortgage company for gross mismanagement of my mortgage since its inception. It was not resolved to my satisfaction, although the company was able to gloss over the details with the CFPB so that the case was closed. In XX/XX/XXXX and XX/XX/XXXX, the problem was finally resolved, but with no help from my complaint. It took me screaming and multiple calls to finally resolve the issue. The company, after 8 months of going from department to department, finally completed the paperwork to acknowledge that my mortgage did NOT have an escrow. In the interim, even after submitting my case, they continued to mismanage by suspending my payments because the amount differed from the expected payment ( with escrow ) even though they acknowledged their error with adding the escrow.

In XX/XX/XXXX, I contacted the company and the suspended payment ( for XX/XX/XXXX ) was rescinded, no late fees, no issue to my credit - and they accepted my original loan payment as payment in full.

In XX/XX/XXXX, I 'm starting to get robo calls to call them immediately. After 2 days of calling and returning, they acknowledge that the robo calls are for late payment reminders - but since the calls started on XX/XX/XXXX- I am 9 days from my payment being considered delinquent. They acknowledge their error - that robo call reminders do not go out during the 15 day grace period.

I am alleging that this is retaliation for the complaint.

03/02/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • PA
  • 193XX
Web
My wife and I were part of a modification on our home with an attorney we hired to represent us and our mortgage company. We got approved for a modification and received a copy to sign. My attorney also got a copy and told us that this modification was a good one and urged us to sign it and mail it back to the mortgage co as soon as possible. We were excited that the payment was what we could afford. Our attorney we thought read through the agreement before advising us to sihn it. He never mentioned anything about the other numbers we latter found out were involved that soon lead us to defaulting on our modification. We were completely unaware that the payments we were sending to the mortgage company were insufficient. We knew the figure as being correct. The mortgage company was sending all statements and communications about our modification directly to our attorney and not to us at all. We had no idea we were defaulting. Our lawyer refused to answer any of our calls or further emails from us to him. Our attorney never informed my wife and I that he was getting all mail from our mortgage co. His address was even on all the statements. Our mortgage company is now in active foreclosure of our home. We are extremely unhappy with how our mortgage company conducts business with it 's clients. We were never made aware of what exactly our numbers would be on a monthly payment basis. We desperately want to save our home from another foreclosure attempt.
06/23/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 91768
Web
I have been paying for 10 years interest only on a XXXX and XXXX loan. After a divorce I was able to purchase my current home, but was put into these interest only loans. After 10 years on paying, XXXX notes on time and never late...they XXXX have changed from interest only - principle and interest only. My XXXX loan is at a good interest 2.625% which I'm able to make along with the association fee. My XXXX is the problem at an 8.875% interest, was paying XXXX and has jumped to XXXX XXXX my payment effective XX/XX/XXXX. I cannot make this payment. I have tried to ask for help with my XXXX mortgage directly, but they will not help in re-financing the XXXX loan only. I don't qualify to re-fi the XXXX loans because I have no equity on my home. I asked the XXXX mortgage if they would consider a principle reduction or forgiveness and they said NO. For the past 10 years I have paid them responsibly and never been late or ever missed a payment, and now they will not help in any way, shape, or form. I'm dis-trout in considering short sale and losing my home and having to walk away with nothing. More so my credit which I have worked my entire life in maintaining an excellent credit and is effecting me to know that my credit will be damaged if I proceed with the short sale. I have called and have exhausted all avenues to get someone to help me, but no one can. That is my current situation. Thank you very much for your attention to this matter!!
02/08/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • WA
  • 98632
Web Older American
A company supposedly affiliated with my mortgage company is requiring me to get flood insurance when we do not live on a flood plain. There is only a phone number in the XXXX to call and they refuse to tell me anything or who is responsible. They do say they are affiliated with a company that sells flood insurance. There is only a XXXX XXXX to respond to. I have forwarded documentation to them that we are not on a flood plain and sent it certified mail, but they sent a second letter saying they are buying it for us and charging it to our escrow account. I have also sent duplicates to the president of Nationstar with no response either. They are going to bill us more than {$2000.00} if we do not show proof of flood insurance. The last time this came up, supposedly our former mortgage company was using a third party called XXXX who apparently was using wrong flood maps. We have checked with our county and with the main surveying company in this area asking about getting a Letter of Map Amendment for XXXX, but were told that we should not have to spend the {$1000.00} to get it done as we are not on a flood plain. It was suggested that this is a scam being perpetrated on people who live in areas where there have been minor floods in the past year. None of our neighbors received anything from their mortgage companies and judging from the complaints filed against Nationstar, there seems to be questionable practices against their mortgagees. Please help.
07/08/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • FL
  • 33015
Web
In XXXX XXXX, I stopped paying my mortgage because I could no longer afford to pay the monthly mortgage payments. I attempted to negotiate the terms of my loan, but the bank refused to lower my monthly payments and the principal balance of the loan. I hired an attorney in which he was not able to lower my monthly payments nor the principle balance with XXXX XXXX. According to Nationstar the current loan servicer, XXXX XXXX did not participate in loan reductions for struggling homeowners and as a result I had to reluctantly agree to a loan modification or risk losing my home to forclosure. I was a victim of a predatory loan when I purchased a was approved for a second mortgage to remodel my home in XX/XX/XXXX which caused me to fall behind on my monthly mortgage payments. The loan was originated by XXXX, sold to XXXX XXXX XXXX and then sold to XXXX XXXX. In addition, the loan was serviced by XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, and the loan is currently being serviced by Nationstar Loan Servicing. As of XXXX/XXXX/XXXX, my principle balance has nearly XXXX from XXXX dollars to XXXX and my monthly mortgage payments have remained relatively the same despite the loan modification. My home is currently valued at approx. XXXX dollars and unfortunately I will be forced to leave my home due to the bank 's refusal to negotiate in good faith. Note ; The copies and documents regarding this matter will be submitted via fax or US mail upon your request.
11/28/2017 Yes
  • Mortgage
  • VA mortgage
  • Trouble during payment process
  • MD
  • 20705
Web Servicemember
XX/XX/XXXX just happened to occur on a Sunday. Herein begins my saga. I use XXXX web bill pay to pay my mortgage which I obtained through XXXX and which is now serviced by Nationstar. The payment was sent early because the XX/XX/XXXX was on the weekend, so on the XX/XX/XXXX when Nationstar received my payment, it was applied to principal, not the contractual payment. When I received the late notice onXX/XX/XXXX, I called immediately to try to figure out what happened. I was told two things : My early payment was applied to principal but that they could reverse the payment and apply it to the contractual payment ; second, my payment was about {$40.00} short because my escrow had increased and it increased my mortgage payment. I was also specifically told that they do n't send a negative report unless its over {$100.00} short. However, come XX/XX/XXXX, the payment I made on XX/XX/XXXX again was n't applied and the additional payments that I sent do n't reflect on my statement. I have called twice in the last week only to have the exact same conversations. Each time, I am told that the request to apply my payment to the contractual payment has been made and that it should reflect within 24 hours. To date, they still can not figure out where the additional {$91.00} in payments have been applied. I am beyond frustrated, there appears to be no end to the phone calls, no solution in sight, no hope of actually figuring out where my money has gone.
10/01/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • AL
  • 351XX
Web
I made XXXX payments in XXXX of this year however I miscalculated because the taxes had increased. Instead of applying the additional funds to my account Nationstar held the funds for 90 days. I was unaware but received foreclosure notices in the mail in XXXX. I contacted Nationstar in XXXX and was under the impression everything would be resolved paid the difference that night plus charged an additional fee because of a handling charge when doing it over the phone. To my surprise this did n't get taken care of so I had to call again in XXXX. In the meantime Nationstar had been reporting me late to the bureaus a rolling late since XXXX. I 'm devastated over the issue and the mental anguish\concern has been difficult for us as a family. I received an email regarding late fee charges instead of addressing my issue. I was suppose to receive a letter from Nationstar where they were going to fix the reporting error with the bureau 's however that has n't happened yet. Nationstar had someone come out to my house and knock on the door, left a notice on the door knob as well but it was in another language so we were n't even sure who left it. I threw it away but now I 'm extremely embarrassed now that I know why the person was sent. Not to mention I do not understand the lack of common sense used by this company. Nationstar was aware they were holding a whole loan payment shy of XXXX but did n't apply the funds and sent a foreclosure notice instead.
01/10/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • OR
  • 975XX
Web
I started having problems with Nationstar Mortgage out of Texas back in XXXX when I was trying to pay one month ahead in case of emergency. Apparently, they will not let you make extra payments on your mortgage without having a specific agreement with them which I was not interested in having. Of note, other lenders I 've had let me pay ahead if I wanted. Anyway, I sent my XXXX XXXX mortgage payment to them which they received on XXXX/XXXX/XXXX. I included an extra {$100.00} to be applied towards principal and indicated I wanted it applied to principal on my payment voucher. The end of XXXX I noticed the extra {$100.00} had been received but not applied to principal so I called Nationstar and was assured the extra principal would be applied when they processed my next voucher which made no sense. Yesterday, XXXX/XXXX/XXXX I received a letter in the mail from Nationstar telling me the {$100.00} was in a suspense account and I quote " As of the date of this letter, the total amount required to bring this account current is {$1300.00}. '' " please remit amount due in order to complete a full payment owed. '' The date of this letter was XXXX/XXXX/XXXX which was 2 days after receiving my XXXX XXXX mortgage payment and posting it on XXXX/XXXX/XXXX! My next mortgage payment is not due until XXXX XXXX, XXXX per their own website so how can I owe them {$1300.00} now? I fear their incompetence is going to hurt my excellent credit rating. Please help!
10/31/2015 Yes
  • Mortgage
  • Other mortgage
  • Settlement process and costs
  • TX
  • 76244
Web
NationStar 's loan officer and underwriter generated a malfeasance loan by encouraging an XXXX XXXX applicant to enter into a mortgage loan and requesting that the non-applicant spouse execute a waiver of rights which would allow the applicant to sign loan documents as a single borrower. NationStar indicated that the name of the non-applicant spouse would remain on the deed however, the mortgage obligation would be in the name of the single applicant. The mortgage loan documents were approved with the single borrower executing all required loan documents. The borrower maintained the mortgage loan in good standing until he deceased several years later. The remaining spouse continued to remit mortgage payments until NationStar stated that because the widow was a non-borrower on the loan, she had no rights to the account or the property. NationStar could not negotiate any refinance options nor communicate any loan information because the non-applicant spouse was not a borrower on the mortgage. The non-borrowing widow subsequently purchased another property with different lender and therefore stopped remitting payments on behalf of the deceased applicant. Subseequent to relinquenshing the property, NationStar filed legal actions against the widow who is a non-borrower and requested that the Illinois XXXX County Courts require new loan documents be executed by the widow and that she be financially obligated on the deceased spouses mortgage loan.
05/18/2015 Yes
  • Debt collection
  • Mortgage
  • False statements or representation
  • Indicated shouldn't respond to lawsuit
  • WI
  • 53143
Web
On XXXX XXXX, I received a note on my front door by a Company identified as XXXX. The note said that they had identified my home as being abandoned even though I live there with my XXXX year old girl. The house has been foreclosed on and a Sheriff 's sale date is set for XXXX, XXXX, 2015. I immediately contacted XXXX and told them my home was not abandoned and they told me to contact the servicer who is Nationstar home Mortgage. I contacted Nationstar via email on XXXX XXXX via email and told them my home was not abandoned and to please not send anybody on to my property until the house was legally theirs. On XXXX XXXX, my daughter heard somebody trying to open the front door while I was in the kitchen making her lunch. I looked out the window and saw a gentleman walking around to the back of my house and began entering the back door. I stopped him in his tracks and he told me that he had permission from Nationstar to enter my home and that it was abandoned and that the locks had been changed. He showed me a set of keys that allegedly belonged to the " changed '' locks on my door. My house was not abandoned and Nationstar was notified 2 weeks prior. I have confirmation emails stating that they were told this. This is harassment and now my daughter is afraid to be in our home and I am afraid to leave my house. The man who attempted to enter my home was named XXXX XXXX and he works for XXXX in XXXX, WI. His phone number is XXXX XXXX XXXX XXXX
04/08/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CO
  • 804XX
Web
I 'm in a 30 year fixed rate loan with Nationstar mortgage. For the last few years the payments have been relatively similar. Suddenly my statement indicates that my monthly payment will be going up by almost {$400.00} per month. I called them to see if I could get some explanation and was told that my escrow was short due to an increase in my property taxes or insurance. I asked them to tell me what had gone up and was told I would be transferred to the escrow department. I waited on hold for 45 minutes to an hour and just got the same recorded message over and over ; " they are experiencing a high volume of calls at this time, please continue to hold ''. I believe I was deliberately blown off so that I would hang up in frustration as it appears there are many people who have had a similar experience with Nationstar. I just want to talk to somebody in the escrow department to find out the reason for the sudden increase in my monthly payment, and to talk about other options for my home owners insurance ( if it turns out that this is the reason, as I suspect it is ), but I do not feel that they are being honest with me. I find it ironic that while I was on " hold " with the escrow department and never able to talk to anyone, Nationstar was still able to leave an automated message on my cell phone to let me know that they " urgently need to talk to me about my account ''. I would really appreciate any help I can get to deal with these clowns.
03/04/2018 Yes
  • Mortgage
  • VA mortgage
  • Trouble during payment process
  • CT
  • 06002
Web Servicemember
I paid my mortgage in XX/XX/XXXX online. I found out in XX/XX/XXXX that the payment had not been processed when going online to schedule my payment for XX/XX/XXXX. I immediately remade the payment for XX/XX/XXXX. I then made another payment for the month of XX/XX/XXXX. My credit report has been reported late for XX/XX/XXXX even though I scheduled it in XX/XX/XXXX. For some reason Mr. Cooper did not process the payment. I have emailed and called them to resolve the issue as well as notifying the credit reporting agencies but Mr. Cooper has not helped resolve the issue. Secondly I have now been forced into loan modification. Apparently although my payment for XX/XX/XXXX was a full payment I have only been credited a modification amount with the rest of my payment being " unapplied funds ''. I did not request a modification at any time. The online system is FORCING me now to make lower payments as a modified payment. I did not request nor want this. My mortgage is current. Therefore I should not be unwillingly forced into a loan modification payment because of Mr. Cooper 's error in not processing my XX/XX/XXXX payment properly. I have attached the statement from Mr. Cooper for the payments for the past 12 months. The XX/XX/XXXX payment was scheduled in XX/XX/XXXX BUT was actually processed on XX/XX/XXXX after I remade the payment for the second time after learning the payment that was scheduled to come out in XX/XX/XXXX did not process.
03/15/2017 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 94619
Web Older American
applied for a modification twice and twice denied. The first denial according to their loan specialist was because the house did n't appraise for their drive-by perceived value. Appealed their decision, the second time it was because the income was not correct and I believe the house value. An independent appraisal stated that the value was $ XXXX more than their stated value. They are now saying that the NVP is negative, but in speaking with professionals in the real estate area, none have heard of any lender or servicer using this as a tool for a modification. This supposedly is used for income property to determine cash flow. This is a single family home.They are also using something called a mock NVP which no one has heard of. I have asked them to explain, but nothing as of this date. They have also used old income stats for this evaluation even though I have told them the income has changed from XXXX to XXXX. I am not sure what type of game this servicer is playing but it is not ethical. Nationstar is the servicer. And while they did provide a dedicated loan specialist, she was many times uninformed and did n't get back with us in a timely manner with answers. And they repeatedly stated they did n't receive information that was either faxed or submitted thru XXXX. Thus I figured using a third party would be a verification of information sent. Please let me know what I can do at this point or where I should go for further assistance..
08/24/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • AR
  • 729XX
Web Older American
I paid off my mortgage on my primary residence in AR last XX/XX/XXXX. The mortgage was originally with XXXX but was taken over by Nationstar in XX/XX/XXXX. When I paid the account off I received nothing from Nationstar to confirm the payoff until I called and asked for confirmation -- XXXX times and 6 weeks before I received a response. I was sent a copy of their filing with XXXX County asking that the Release of Lien be recorded and returned and was told I would get that recorded Release when they got it back. After many tries I never did get the recorded release from them After multiple calls, lies and exchanges of letters I was told they had sent me everything I was entitled to and hat they had investigated and done nothing wrong. I believe this is fraud and can hurt unsuspecting consumers who may rely upon a release only to find out years later when they go to sell that the records do not reflect the release. While, after months of dealing with this company to no avail, I was able to pay a lawyer and get the recorded version of the Release, not everyone can do this and I should not have had to. This company was rude, arrogant and negligent at best in NOT fulfilling what it said it would do and what it is required to do and less fortunate people should not have to put up with this type of treatment. Please let this company know that you are watching and will not tolerate what happened here as a routine when dealing with its customers.
04/03/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 91311
Web
I found out this servicer NATIONSTART/MR COOPER doesn't have the legal standing to service the Deed of Trust Account, I said this because it occurred an illegal transaction between XXXX and Nationstar around XX/XX/XXXX Its my understanding XXXX and Nationstar in the capacity of Servicer cant do a Sale/Transfer on the account without the Approval of the investor XXXX XXXX. In the past I opened an inquire against both of them and now reviewing the principal amount balance it differs from the Amount originally I got it this deed of trust. Further more Nationstart used formal documentation to attest an untrue fact on the origin of the Loan as it shows in the Tax form " it shows XX/XX/XXXX '' which is not the true at all. It was several years before XX/XX/XXXX Also in the last monthly statement I received in the 2nd page it shows " Lender Expenses '' when They are not. I don't know where the money I paid its going They haven t showed me in what account of the Investor its going, also I consulted with the Investor XXXX XXXX for the Servicing Rights to Nationstar/ Mr. Cooper They said they don't have it, Then for I believe Nationstar has initiated an account based with my name to enrich themselves without following the Original Note I signed. Also its my understanding while an amount is been in dispute the creditor/debt collector shouldn't be asses any late payment other ways it should be in violations of my consumer rights under the FDCPA.
02/11/2018 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • NY
  • 11420
Web Servicemember
I have a high risk, subprime high adjustable interest rate 1 family mortgage that keeps rising in interest rate. When the market crash in XX/XX/XXXX, I had lost my job and could not keep up with paying my rising mortgage. I got sick and was placed on social security XXXX starting XX/XX/XXXX. I always tried to resolve with the many changing, swapping banks who is currently XXXX XXXX. I bought my house from XXXX XXXX in XX/XX/XXXX. I am currently negotiating the loan modification with lender, MR COOPER. I never did business with Mr Cooper who is currently charging me above 7.5 % interest rate. Is this legal? This is all just like the XXXX movie, XXXX XXXX XXXX. In XX/XX/XXXX-XX/XX/XXXX, XXXX XXXX ( represented by XXXX, XXXX XXXX XXXX XXXX ) was successful in getting a notice of motion for Judgement of Foreclosure and Sale after many attempts. They also add a name XXXX XXXX to my lawsuit as if she is partial owner to my property when she has no ownership and I never know or met any such person. I am now getting calls everyday almost from investors to buy my so-called 2 family house ( I don't own a 2Family-I own a 1 Family ), This is important because of the misleading equity. Mr Cooper will not give me a fair interest rate for a loan modification. These banks are all about greed and I think they already made their money on this property yet they want to take it away from me so they can sell it to someone new and start the bidding all over.
02/27/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • WA
  • 98052
Web
My complaint is about Nationstar Mortgage, which holds the mortgage on my primary residence. I recently set up for online autopay of my monthly mortgage. On XXXX XXXX, I noticed, upon checking my Nationstar online account, that the company charged me twice for my XXXX payment. I notified them promptly via the online correspondence form provided on the website. A few days later, I got a response saying I need to send them a faxed copy of my account statement showing that they charged me twice. I emailed them back and asked if they can just transfer that overcharge to my XXXX payment. Instead, they gave me a generic response saying a customer service specialist will contact me in 5 days. At this point, it 's already the end of the month and my XXXX payment will be due. I believe they are intentionally making it difficult for their customers to receive their refund and they are hoping that they can discourage their customers from demanding them to rectify these mistakes so they are inherently making customers pay extra for the loan interest. If it takes them a split second to charge me twice on my account, and this is their error, it is unethical business practice to delay refunding their customers. They should not be allowed to benefit from using online bill pay service if they are abusing this and victimizing their customers. While this is supposed to be a benefit for their customers, they have used it to steal money from their customers.
08/28/2015 Yes
  • Debt collection
  • Mortgage
  • Cont'd attempts collect debt not owed
  • Debt was discharged in bankruptcy
  • MD
  • 207XX
Web
ON XXXX XXXX, 2015, NATIONSTAR DEBT COLLECTION AGENCY HIRED XXXX, XXXX, XXXX TO PLACE A FORECLOSURE INTENT NOTICE ON THE DOORSTEP, AND INTO THE MAILBOX WITHOUT SENDING THE NOTICE THROUGH UNITED STATES POSTAL VIA MAIL COMMITTED MAIL FRUAD WHICH IS A FEDERAL FELONY CHARGE PUNISHABLE BY FEDERAL LAW TO ATTEMPT TO COLLECT A DEBT NOT OWED TO NATIONSTAR WITH NO SIGNATURE CONTRACT WITH THE AGGRIEVED PARTY. THE I.R.S. WHISTLEBLOWERS OFFICE IN XXXX UTAH AND XXXX CALIFORNIA HAS BEEN NOTIFIED WITH FILING FORMS XXXX ALONG WITH XXXX, XXXX COVER SHEET PLACE ALONGSIDE A POLITICLE/PUBLIC CORRUPTION AFFIDAVIT SUPPORTING THE ALLEGATIONS AGAINST NATIONSTAR IN COLLUTION WITH AURORA LOAN SERVICES, XXXX, AND XXXX, XXXX A VIRGINIA CORPORATION. A COURT ORDER ENTERED INTO JUDGMENT CHAPTER XXXX BANKRUPTCY COURT GRANTED AND SIGNED BY JUDGE XXXX XXXX UNITED STATES BANKRUPTCY COURT JUDGE ON XXXX XXXX, 2015 DISCHARGING ALL DEBTS FOR THE AGGRIEVED DEBTOR PAID IN FULL. I WILL BE SUBMITTING OTHER COMPLAINTS FILED AGAINST THE ACCUSED PARTY THAT WERE SENT TO OTHER AGENCIES LIKE THE F.B.I ; U.S. CID, C.I.A., SECRET SERVICES, AND XXXX ... .. FOR VIOLATION OF HOBBS ACT ( ROBBERY AND EXTORTION ) ; VIOLATION OF THE SMITH ACT ( OVERTHROWING THE U.S. REPUBLIC STATE CONSTITUTION XXXX ; VIOLATION OF R.I.C.O ACT ; AND VIOLATION OF DBA PRACTICES ACTING AS DECEPTIVE DEBT COLLECTORS WITH NO INTEREST IN THE PROPERTY ; AND VIOLATION OF PUBLIC LAW 10 CHAPTER 48, STATUE 48 SECTION 112,113.
05/16/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • OH
  • 44122
Web
After I lost my foreclosure, I was shocked to learn that XXXX was actually the owner of the note. They purchased my home at a Sheriff 's sale. During the course of the appeal, I tried to get in contact with them, to let them know that as a surviving spouse I was never even given the loss mitigation package which is supposed to be standard. I was actually not given any information about this loan, because I did n't sign it. They emailed back and forth with me, and finally said they were going to do additional research, because they did n't have any record of my account/house/mortgage. That was in XX/XX/XXXX and I never heard back from them. So, yesterday, the sale was confirmed. I just wasted another {$7000.00} in legal fees, I guess. If nothing else, I ca n't understand why they wo n't just open a line of communication and tell me what their plans are, so I can stop worrying about their " property preservation '' goons. Those people leave these tags on my door, which have instructions to call a number, but they wo n't call me back. When I did get an answer, last year, it was Nationstar, and they refused to even speak to me. ( because I 'm a surviving spouse. ) It 's so frustrating. Why do they have to be so rude? And do everything in such a rotten, scary way? I do n't want to come home to a padlocked house, and have my things all torn apart. I 'm seriously worried about that now. What 's going to happen? This has been 8 years of XXXX.
12/15/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • WA
  • 98275
Web
I had refinanced my mortgage which closed on XX/XX/2016. Nationstar mortgage company still has not refunded my escrow balance ( property tax in this case for {$1900.00} XXXX. I have been in contact with them since middle of XX/XX/XXXX, and each time representatives would assure they are taking a step, initiating the request, and so on. Their original excuse was that they sent the check to XXXX. I called XXXX, and they informed me that they received the payment from new escrow account but never received anything from Nationstar. I was informed that the balance was in the system, and that the check would arrive before XX/XX/XXXX for sure when I called before XX/XX/XXXX holidays. It never came ... After numerous phone calls lasting about XXXX min each time, the representative from yesterday said it would take another XXXX weeks to request the check but would try to expedite to be processed in XXXX business days, which means I would receive the check in middle of XX/XX/XXXX. I was upset and asked to speak to a supervisor. XXXX, supervisor, said he would investigate and follow up with me personally and get the check sent out asap. I really do n't trust anything they say at this point. I refinanced another property exactly at the same time, and the other lender sent escrow refund check to me in middle of XX/XX/XXXX. Nationstar Mortgage company should not take XXXX months longer than other lenders to refund escrow balance owed to customers.
09/19/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • GA
  • 30238
Web
I applied for a modification and was recently denied due to Nationstar mortgage is using debts that I do n't have against me. I asked about the denial and they informed me that I do n't make enough money versus the debt I have, when I asked them to breakdown my debts one of the Representatives stated that since you did n't provide a detailed breakdown of expenses we will generate our own expenses. I stated that I did so and it was already confirmed received and the gentlemen stated on XX/XX/2016 well it does n't matter because we generate our own even if you did It 's up to the underwriter 's discretion. That makes absolutely no sense so I called back and spoke to XXXX at XXXX and was again informed that I was declined due to income versus expenses. She was a lot nicer and provided more information. I was told that Nationstar 's underwriter stated that my water and sewer bill was {$450.00} a month when she sees that the financial breakdown of my expenses says {$65.00} and something called other for {$1500.00}, I asked what that other was for and she said no one knows but the underwriter and because they said other is {$1500.00} and water & sewer is {$450.00} then it stands. I am so appalled that a financial institution that has received bailout money to help me with a Government modification can disregard facts and make-up debts to decline homeowners. I am not going to allow Nationstar to make me a victim and let me lose my home.
08/28/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NJ
  • 07601
Web
On XX/XX/XXXX18 @ XXXX, pre foreclosure actions were taken after speaking with Loss Mitigation Specialist, XXXX . Also, In XX/XX/2018, a cheque in the amount of {$1000.00} was mailed to me. The letter stated that I requested or someone requested on my behalf made the request for the amount of {$1000.00}. I did not make a request for this to be returned to me. Mr. Cooper personnel ( s ) made the decision to return cheque of {$1000.00}, placing me in preforclosure. In XX/XX/2018, a wire transfer of $ 5,000+ was made to Mr. Cooper XXXX My mortgage account was made current with this wire transfer and I resumed monthly mortgage payments. On XX/XX/XXXX2018, I called Mr. Cooper. I spoke with XXXX and I requested to make a partial payment of {$350.00}. I told XXXX that I would call the following week to pay the balance due. XXXX stated that this would be placed in system as unapplied fund. Confirmation # for this transaction:XXXX. On XX/XX/XXXX18, I called Mr. Cooper. I spoke with XXXX. I made payment of {$350.00}. I informed her that the balance of {$8.00} to be applied to the principal as the balance for the mortgage payment was {$340.00}. XXXX verbalized understanding. Confirmation # for this transaction : XXXX. Today, I received mortgage loan statement date XX/XX/XXXX2018. I noted that {$8.00} was applied as legal fees and adj-forbearance suspense. This is incorrect as the total monthly payment was made during the Grace period.
09/21/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • FL
  • 331XX
Web
I have applied for a refinance of my current loan with Nationstar for my sole and primary residence, so that I could have a cash out to pay the second loan I have on the property, a HELOC that I want to pay off due to increasing high interests. In XXXX 2016 I started the process and is now SIX months of constant petition for more documentation and unjustifiable delays on their behalf. I have submitted every single document they have requested ( three times! ), they have done the appraisal ( twice! ), and always at the last minute there is some new item, some new regulation, some new thing that they get hang up on and stalls the process. Last time was an error in their system claiming I had been delayed on my payments- which I proved them wrong. This time they claim my Debt to Income ratio is to high because of some credit card debt I have. I told them that if I paid off this credit card debt, then it should not be a problem with that Ratio and the loan should go through, but apparently they want to close the file and do n't want to give me more explanations or a reasoning on how they are arriving to that ratio. This is after 6 months of trying to move this along. Meanwhile, the interest rate of my second loan keeps creeping up. Time is of the essence and they know it and they are wasting my time and efforts. Seems like a very arbitrary system is being laid over and an 'underwriter ' is always coming up with last minute requests.
09/11/2015 Yes
  • Mortgage
  • Reverse mortgage
  • Settlement process and costs
  • CA
  • 92223
Web
Both my deceased husband and I have asked every company, like Green Light for information about reverse mortgages. We then later found out that people who were with Green Light were loosing their homes ; frantically scared we immediately changed to XXXX Mortgage. Once in XXXX Mortgage, we were promised from the beginning that if anything happened to my husband I will be granted to stay a year in our home. An agreement that we had was for a free consultation, which failed to happen. My husband has since passed away, and XXXX Mortgage transferred the mortgage to Champion Mortgage. I have called for months on end for the MOE Assignment to be transferred to the HUD, yet no one has returned my phone calls, leaving my house to foreclosure. I was given an extension of two 6 months, totalling for a year. I had continued calling the companies in order for the extension of 6 months to go through, but the companies who are assisting this case are not properly following steps for it to take place. Thus leaving me helpless. I was never sent any papers, and the price of the reverse mortgage is extremely high. I was never told there was going to be a lean in the house as well as that when my husband passes I 'll have to pay {$1000.00} each month. I 'm having to spend extra money for legal assistance, I 'm desperately seeking help on this case in any way/ I feel very discriminating as an individual having to go through such things with no help.
08/21/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • NV
  • 89118
Web
I originally had bought a condo here in XXXX in XX/XX/XXXX with an interest only XXXX loan. The XXXX % was a 5-yr ARM and the XXXX % was a Heloc. I had used a loan officer in XX/XX/XXXX to deal with the bank at the time ( XXXX was first then XXXX then XXXX XXXX XXXX and now Nationstar ) which was XXXX XXXX XXXX. They told us no as I did not qualify for any programs at the time even tho I was never late and had high credit score. At 5-yrs I contacted them myself to same end. Then with the rates so low it adjusted in half and continued to remain low with each adjustment at every 6 months. Then I retired XX/XX/XXXX and XX/XX/XXXX they sent letter saying they were charging me XXXX dollars each month towards principal along with the continuing XXXX plus dollars interest. I have paid at least XXXX dollars interest only on the loan. I called them after receiving the letter only to be told i had XXXX options. Lower rate which I was already at lowest or extend term of loan but that it would cause me to have higher rate which would wash out savings. So they told me to best stay at where I was. I paid the principal only for XX/XX/XXXX then just stopped paying both banks, Nationstar and XXXX. I know Nationstar has several lawsuits against them thus far. No harrassment as of yet, but My loan is going into default then foreclosure soon. I am contemplating seriously Chapter XXXX Bankrupcy. My credit was at XXXX plus or minus til this month.
04/19/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 95131
Web
This complaint is against Mr Cooper. Loan # is : XXXX Property : XXXX XXXX XXXX , XXXX XXXX Ca XXXX. This is my place but all correspondence should be at XXXX XXXX XXXX, XXXX XXXX Ca XXXX or email : XXXX. My cell phone is : XXXX XXXX XXXX. I bought this home around XX/XX/XXXX. The house is currently. The lender has claimed I did not pay my supplemental taxes. I disputed and provided ( fax & email ) to the lender. I even complained to the lender, it's not my fault. Someone at the company screwed up and now they started to impound my account for property taxes. I pay my property taxes in full on time. I have been calling every month or so with no response. The last person to help me and sound promising was at XXXX XXXX XXXX. She was helpful and even followed up but then went COLD. The woman claimed the funds from County have been released XX/XX/XXXXand should not be impounded any more. I have called the number several times with no response. Mr copper sent me a legal response on XX/XX/XXXX stating they are investigating this matter. No response so far. My loan was sold to Mr Cooper. Last XX/XX/XXXX I sent email via their web site and they have not even responded to date. This kind of behavior should be penalized. I am on auto pay and have never ever missed a payment. I even called today before connecting with you guys. They connect me to the XXXX phone number and eventually disconnects with no answer. Can you help? XXXX
06/17/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 95765
Web
My wife lost her job a few years back which made it very difficult to keep up with our bills. We kept paying our mortgage until our savings ran out and then we could no longer make the payment. We reached out to our lender for help but they would not help us. I now have a very good job and feel I can make the payments so I applied for a modification with Nationstar Mortgage. On XXXX XXXX, 2015 my loan modification was denied. By this time there was a trustee sale set for XXXX XXXX, 2015 and I was very afraid of losing our family home so I hired the XXXX XXXX XXXX to help me. They looked at the decline letter and found several errors in it. They sent in an appeal letter proving that I do qualify for the modification on XXXX XXXX, 2015. The reason for decline was negative NPV and the appeal letter stated that Nationstar did not provide full values used when calculating NPV so we could not fully understand the reason for decline. The appeal was denied on XXXX XXXX, 2015. Nationstar provided some of the NPV values but the list was still not complete. The XXXX XXXX XXXX is going to appeal again but I am so afraid that Nationstar will not do the right thing and modify my loan and I will lose my home. My house is still underwater. I am not asking for any principal reduction. I want to pay what I owe Nationstar. I am only asking for a 1 % drop in my interest rate to 3 % so I can have an affordable payment and will not default again.
05/16/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • FL
  • 336XX
Web
I recently refinanced a 1st mortgage with Nationstar ( now Mr Cooper ) and a LOC with XXXX into a single mortgage. Being in Florida, and having suffered damage due to Hurricane Irma, I took advantage of the XXXX XXXX loan forbearance on the Nationstar mortgage and was in the process of deferring my XXXX, XXXX, and XXXX loan payments. I was told that we would then discuss what would be done and either pay all to bring it up to date or somehow adjust the payments going forward. The refinance process took forever. We started the first week in XXXX and the loan didn't fund until XX/XX/XXXX. Herein lies the problem. Nationstar was greatly responsible for the delay in the refinance as they were not able to reply or get paperwork out in a timely manner. NOW Nationstar is reporting to XXXX that I had a 90 day past due payment. They are saying the entire amount of the 3 payments was due on XX/XX/XXXX. My ex-wife was still on the loan with me and they are reporting the same on her credit. Each of us had excellent credit before this ( over 750 ) and now have credit in the low 600s. Nationstar is not replying to complaints that we have filed and is not returning phone calls. ADDITIONALLY, they did not send me my escrow balance until I had to call and ask for it, 2 months after the refinance funded. We just need someone to help us. I plan on buying a car in the next few months and this credit error is going to make that more difficult.
02/11/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 92021
Web
Nationstar XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX CA XXXX See attached previous CFPB Complaint and supporting documents. We submitted a full-asking-price offer on XXXX/XXXX/15. ( yes we have been working on this with Nationstar for MONTHS ) Nationstar refused to consider the offer ( the offer with the pricing they required ), and instead forced the property through the AUCTION HOUSE THAT THEY DIRECT AND OWN. Nationstar ran this thru the auction AGAIN, there was no winning bid AGAIN, and now they are REFUSING to consider the offer of the buyer that has ALREADY COME UP TO THEIR ASKING PRICE. Why is the offer that we submitted not being looked at? This house is in a drug infested neighborhood. Our buyer even offered what their last XXXX came in at. Their own auction company cant get a buyer. It 's obvious what they really want is to just collect the 5 % fee and ensure the property goes to their group of shill buyers. They do n't care about their own investor or the client they are supposed to be servicing. Nationstar has been defrauding their investor since XXXX when they were presented with an offer that met their value. If Nationstar comes up with a 'new value ' it is only to cover for the fact that they are trying to wait long enough to find a buyer through their fraudulent auction process so they may profit the additional 5 %. WHEN IS THEIR ILLEGAL AUCTION-AND-POOL-OFXXXX GOING TO BE INVESTIGATED AND SHUT DOWN?
09/27/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • GA
  • 30047
Web
As of XXXX XXXX Nationstar stated to my lawyer, XXXX XXXX, that I have not paid any mortgage payments since XXXX XXXX. Meaning they think I am delinquent for about {$5500.00} ( estimated ) to my mortgage. They filed a motion with the bankruptcy court on XXXX XXXX, XXXX to be relieved from the motion to stay to foreclose on my house. They have tried to do this before in XXXX and due to lack of proof on their end and substantial proof of payments on my end the case was dismissed. Once again I am in the same situation of having substantial proof of payments on my end and they have nothing to support their claims on their end. However, having to go through the hassle time and time again plus the added problems of them not letting me see how they are applying my payments or showing me anything regarding my mortgage. I have sent several requests to Nationstar 's Bankruptcy Lawyer via a certified RESPA Qualified Written Request, Complaint, and Dispute of Debt and Validation of Debt Letter to request that Nationstar give me copies of my mortgage and see how they are handling it, but time and time again they just deny me and send incomplete paperwork. I am beyond frustrated at this point and now I suspect they have done some illegal things with my mortgage if they refuse to give me access. It must mean they have something to hide. Here is my proof of payments through XXXX up to date and, once again, this is complete mortgage fraud.
09/11/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CA
  • 95037
Web
Nationstar Mortgage LLC continues its " wilfull misconduct '' as it proceeds with the illegal foreclosure of our home ... going at length to commit a breach of privacy with our CFPB files, the XXXX time around ( see CFPB case XXXX in XXXX 2015 for first incidence of breach of privacy. ). On XXXX XXXX, 2015, it goes into a CFPB case file XXXX involving XXXX , uploads its files, to make it appear that XXXX had completed the resolution of XXXX XXXX complaint. XXXX - Nationstar 's alleged " current owner of debt '' on the Notice of Default ( the basis of the upcoming Trustee Sale of our home ), who, on XXXX XXXX, 2015 had requested CFPB for an extension of resolution to XXXX XXXX, 2015. An indication that XXXX did not have " ready answers or records '' to support Nationstar 's alleged " current owner of debt '' on its Notice of Default recorded on XXXX XXXX, 2015 ... .lending support to our allegations of FORECLOSURE FRAUD ... that needs to be investigated and stopped by regulatory authorities. Of note, this response by " XXXX '' ( but in reality, Nationstar ), was not captured in CFPB 's auto-reply system, hence, XXXX did not receive the email from CFPB - just discovered it within CFPB Portal late afternoon, XXXX XXXX. Thank you, CFPB, for enforcing consumer protection laws that are within your jurisdiction to STOP deceitful practices that hurt people. Please see attached copy of XXXX dispute of " XXXX '' response (
06/09/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • MD
  • 20715
Web Servicemember
I was notified by XXXX that NationStar Mort gage LLC reported that I was 30 days delinquent on my mortgage payment in XX/XX/XXXX and 60 days late in XX/XX/XXXX . My full mortgage payment was made in XX/XX/XXXX , then a partial payment of {$1000.00} in XX/XX/XXXX , then the full amount owed in XX/XX/XXXX . A list of dates and payments to NationStar Mortgage LLC are be low : XX/XX/XXXX {$2400.00} XX/XX/XXXX {$2500.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$6000.00} XX/XX/XXXX {$2600.00} XX/XX/XXXX {$2300.00} XX/XX/XXXX {$2300.00} I understand th at they may report that I was 30 days late in XX/XX/XXXX , but not 60 days late. I have tried to resolve this with NationStar Mortgage LLC but have not received a res ponse. The timeline is below : XX/XX/XXXX - Called NationStar - A co mplaint was filed with the Research Dept by NationStar, loan payment history received from XXXX XXXX ( Customer Service Admin Support ) at Nationstar XX/XX/XXXX - F ollowup email to XXXX XXXX ( C ustomer Service Admin Support ) at Nationstar w ith my payment history from the bank - No response XX/XX/XXXX - F ollowup email sent to Research Dept a nd XXXX XXXX ( C ustomer Service Admin Support ) at Nationstar requesting status update - No response XX/XX/XXXX - Followup email sent to Research Dept a nd XXXX XXXX ( Customer Service Admin Support ) at Nationstar requesting status update - No response
12/02/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • NH
  • 03054
Web
nationstar mortgage company ( NS ) assumed our motrgage in XX/XX/XXXX and did an escrow analysis. this analysis stated we did not have homeowners insurance and added a monthly charge of {$34.00} for the cost of them paying for and securing insurance. On XX/XX/XXXX I called them upon recieving my monthly statement /mortgage bill and was told there was no insurance on acct and would have to provide insurance voucher and charge would be removed. I faxed insurance coverage and payment information effective XXXX and paid in full for the year ( {$390.00} ). NS acknowledged reciept of fax and stated they would remove after another escrow analysis was complete which would take XXXX15 business days. I called up on a weekly basis until XX/XX/XXXX and nothing was ever done to remove these charges which were accumulating as overdue payments at the rate of XXXX per month. I have been paying the origional mortgage amount but the insurance pmt has not been removed to this date. I should not have to pay for something that has already been disclosed as active, never lapsing and paid for. they stated they had to buy insurance for me but i have never recieved any insurance information from them, carrier, coverage, options etc. I have made 12 calls to NS for a resolution, spent 45 min per call and was promised it would be removed but as of this date it has n't. I do not want my credit to be affected by their inability to retract this fee.
11/12/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • MO
  • 631XX
Web
I filed for bankruptcy XX/XX/XXXX, a Proof of Claim was filed by Nationstar Mortgage XXXX as Trustee as Creditor.Objection to the claim by my Attorney XXXX XX/XX/XXXX because Nationstar Mortgage could not show a transfer from Nationstar to XXXX Bank. XX/XX/XXXX Nationstar Mortgage Claim was ( Denied ) because Nationstar could not show a transfer to XXXX Bank. Incomplete escrow statements. attachment Did n't show what was actually paid from escrow Balance. I received Certification of Resolution. After the claim was denied XX/XX/XXXX I tried communicating with Nationstar and XXXX Bank on the phone could n't get no were just a run around.Doing that time I experience multiple hang-up and call transfer unable to communicate with anyone. XX/XX/XXXX there was a assignment of Deed of Trust filed by Nationstar Assigned Deed to XXXX bank Eleven months after I filed Bankruptcy and was asked show transfer they made up a Fraudulent assignment. XX/XX/XXXX Filed filed for Motion for relief, Stated that I had defaulted on payment. I was current on payment before they were denied payment because they could n't prove owner of note. XX/XX/XXXX I sent Nationstar and XXXX bank a Letter To who was owner ot note. XXXX XXXX received response from Nationstar stated they would get bank with me by XXXX XXXX still have n't heard back from them as of today XXXX XXXX. XXXX XXXX XXXX received response from XXXX Bank stated they are not the Creditor.
09/18/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • PA
  • 18018
Web
I have a mortgage with Nationstar, I fell behind because my husband was injured at work and was out on XXXX. I tried to make a payment to pay the mortgage current with the full amount past due, I was told I needed to pay attorney fees as well, they made me wait a week to get the payment meanwhile everyday the amount goes up. I finally get the payment they want which is XXXX dollars more then what my actual past due balance is, then they tell me i can apply for a modification, I applied and sent in everything they asked for, it took 2 weeks to hear back ( still accruing more fees ) finally I get a rejection on their website ( that I checked every single day ) and no explanation as to why. So now I am stuck having to find things to sell just to get this extra XXXX dollars in attorney fees to pay them current so they will accept the payment. I feel like it is set up so companies can take advantage of people already struggling. It should not be allowed for them to be able to reject a payment that does not include fees that the company opts to incur. I did not ask them to get an attorney I have been trying to catch the mortgage up, the attorney benefits them not me, why should I have to pay for it. I just want to pay them what I owe them and they reject it. Unfair to the consumer. Inconsiderate to people who are stuck in a temporary situation. Nationstar mortgage AKA Mr.Cooper only has one goal and that is to foreclose.
04/29/2017 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • VA
  • 20171
Web
I believe Nationstar Mortga ge, LLC may be co mmitting widespread fraudulent adjustment of variable mortgage interest rate loans, at rates higher than legally allowed in the mortgage contr act : 1. Nationstar acq uired our adjustable interest rate mortgage last Fall from previous holder, XXXX 2. First adjustment notice under Nationstar r eceived XXXX XXXX , XXXX , indicating interest rate increase from 3.500 % to 4.12 5 % 3. Cont ract provides for MAXIMUM rate increase of 2.25 % + LIBOR rate in place at 45 days prior to change date 4. Nationstar adjustment to 4.125 % would equal LIBOR rate of 1.875 5. On the 45th day prior to the change date the ACTUAL LIBOR was only 1.81. During the 30-day period around the change date ( 15 days prior and 15 days post ) ALL LIBOR rates were lower than the 1.875 6. Using the actual 45-day prior LIBOR, our adjusted interest rate should have legally been 4.06, NOT 4.125 % 7. The difference in rate would illegally cause us to pay tens of thousands of dollars in additional interest over the life of the loan 8. A com plaint filed online with Nationstar on XXXX XXXX , XXXX has remained unanswered 9. If this is a systemic practice, all adjustable rate mortgage holders with Nationstar could be being charged hundreds of millions of dollars in fraudulent interest 10. Seeking investigation into both our loan and whether this is a company-wide fraudulent busines s practice
05/12/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • TN
  • 38017
Web Older American
I refinanced my mortgage with Nationstar Mortgage. They gave a XXXX day payoff to my new lender. During the XXXX day period, Nationstar paid the city and county taxes, which were not due until XXXX, 2015. This caused the payoff to be incorrect. Instead of notifying anyone, Nationstar put the monies that was wired to them into a suspense account. I called to make sure the loan was paid off and after about three days of research, Nationstar found the problem. I immediately offered to pay a payment but was told by XXXX different people from Nationstar that this would only complicate the issue. I was assured this would not reflect on my credit in anyway. On XXXX/XXXX/2015 after extensive conversations with my new lender, Nationstar returned the funds to XXXX who then paid the corrected payoff onXX/XX/2015 after substantiating that the wire from Nationstar had cleared. I want allnegative reports regarding past due payments on my loan from Nationstar removed immediately. I did exactly as the represenatives from Nationstar directed me to do. I also paid interest on XXXX loans while my monies set in a suspence account in Nationstar Mortgage account as well as late fees. My credit has been adversely affected because of the actions of Nationstar Mortgage. The representative from Nationstar Mortgage, XXXX XXXX, XXXXXXXXXXXX, agreed to take care of this matter. but has failed to do the appropriate steps to correct this matter.
07/01/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 902XX
Web
We refinanced with Nationstar mortgage XX/XX/XXXX and we have never been late or delinquent in our payment. We made two payments XX/XX/XXXX and XXXX of them ( XX/XX/XXXX, which was paid early and intended for XX/XX/XXXX ) was misapplied by Nationstar to the principal by mistake. In addition monthly payments were short XXXX cents for a total of XXXX cents, which was remedied by a payment of {$1.00} and acknowledged by Nationstar. We had been speaking with Nationstar representatives and received a written note from them on XX/XX/XXXX that this matter is resolved. We were assured after each phone call that the account would be rectified and that " we should not worry about it reported as delinquent ''. However, on XXXX XXXX to our astonishment we received XXXX reports from our credit monitoring company XXXX stating that our perfect credit score is ruined because of XXXX has reported that we are delinquent in our payment for 30-60 days. Despite phone calls, written messages and online efforts we have not heard back from the company. This matter is particularly important to us since XXXX is a XXXX who works full-time and requires good credit for student loans of which he now is under scrutiny from credit agencies. I trust you will intervene to resolve this matter and make sure that Nationstar cures our credit reports and states to credit reporting agencies that they have reported us by error. XXXX XXXX and XXXX XXXX
11/01/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • DE
  • 198XX
Web
XXXX informed me on XXXX/XXXX/XXXX that my mortgage with them effective XXXX/XXXX/XXXX will be transferred to Nationstar Mortgage XXXX XXXX XXXX known as Mr.Cooper. ) I already had a payment setup with XXXX to pay my mortgage which had a due date of XXXX/XXXX/XXXX. XXXX cancelled my payment to them on XXXX/XXXX/XXXX, they claim its because on XXXX/XXXX/XXXX they will no longer own the account. This meant that today XXXX/XXXX/XXXX I have a payment due to the new issuer Nationstar. Today I received an email from them welcoming me and pointing me to their website. When I went to their website ( either via the link provided or through searching for it on the internet ) the website seems to either be non-existent or severely broken. Below is 100 % of the text on their website at XXXX : 502 - Web server received an invalid response while acting as a gateway or proxy server. There is a problem with the page you are looking for, and it can not be displayed. When the Web server ( while acting as a gateway or proxy ) contacted the upstream content server, it received an invalid response from the content server. I 've never been late on my mortgage and in fact pay double payments. I can not get anyone on the phone or connected through their website to make a payment. Furthermore I believe its highly inappropriate that XXXX cancelled my payment which was due today on XXXX/XXXX/XXXX which has put me in this frantic mess.
02/01/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • MO
  • 65202
Web Older American
In XXXX Nationstar Mortgage company bought my loan from XXXX XXXX XXXX. I did n't realize that my mortgage was being sold, my fault. Ever since they bought it I have had nothing but grief from that company. The balance in XXXX XXXX was {$68000.00}. The balance now is {$64000.00}. They sent me a letter dated XXXX/XXXX/XXXX saying that I have overpaid my Escrow by {$380.00} but because my escrow was changing they were raising my Loan payment by {$40.00} to cover the escrow this year. My taxes have lowered and no change in my insurance. I found out today that the insurance company that I have now is affilated with Nationstar called XXXX XXXX XXXX XXXX. I have made calls to Nationstar and the XXXX. XXXX XXXX. I got " call your insurance company '' from Nationstar, so I did. I got a representive from the insurance company who did alot of double-speak she admitted that My insurance had n't changed and to call Nationstar and gave me the same customer service number that I called. I applied for refinance with Nationstar in XXXX XXXX. They kept saying they would get back with me. 90 days later I was so fed up I told them I did n't want to refinance. The next thing I know I get the letter about increasing my monthly house payment. I am a XXXX citizen and am thinking about retirement. This arguing with this Mortgage company is getting upsetting for me. Can you tell me if this is a real company and if they are honest or not
09/08/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • AZ
  • 85339
Web
My husband and I have a mortgage with Nationstar Mortgage and use a company - XXXX XXXX to make bi-monthly to the mortgage company. This agreement was set per Nationstar 's instructions. Last year XXXX our of payments were incorrectly applied by Nationstar and resulted in a credit reporting of XXXX late payments for XXXX, XXXX and XX/XX/XXXX. My husband and I repeatedly tried to get this cleared up and were told it had been fixed every time. Recently I applied to be pre-qualified for a home loan and was told there were XXXX late payments on my credit report XX/XX/XXXX. It took a month of repeated phone calls and finally they generated a letter that stated they would fix the incorrect reporting. The letter was useless - it stated the dates were for XXXX - XX/XX/XXXX not XX/XX/XXXX XXXX Please note that it is barely XX/XX/XXXX we have n't gotten to XX/XX/XXXX XXXX In addition it turned out that Nationstar had reapplied the payments XX/XX/XXXX which resulted in overpayment. The company suspended and held on to those extra funds totaling over {$1000.00} until XX/XX/XXXX. According to Nationstar 's policy they are required to return any funds held in suspense after 90 days. It took my repeated nagging, unpleasant phone calls to get this sorted out ... .yet ... here I am again ... .on hold ... waiting ... for them to fix the problem they created over a year ago with a letter I can not use to clean up my credit report.
05/11/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • KY
  • 400XX
Web
Nationstar ( dba.MR COOPER ) added an escrow account to my mortgage payment and reported it 30 days late in XX/XX/XXXX. They acknowledged this was done in error and failed to correct my credit to positive status for over 7 months. They also reported my account 30 days past due for XX/XX/XXXX, XX/XX/XXXX andXX/XX/XXXX, even while accepting my payments and providing written documentation that the negative reporting was their error. They also provided written documentation that the account was never late and should have been updated with the credit agencies. As of XX/XX/XXXX, my credit score is still under 650 because of the late payments reported over the last 7 months and I have documentation of 11 attempts to correct this via email, mail and phone calls. I have also hired a lawyer to work on my behalf. I have suffered severe financial loss due to these errors and the length of time that my credit score has been damaged. There is no explanation for the 7 months of delays is correcting the errors in my credit reporting and I would like the CFPB to investigate this case and hold Nationstar responsible for it's gross negligence. I hope this case will be used as an example of how mortgage services can destroy innocent victims credit and cause innumerable levels of stress and financial damage. There needs to be better credit correction oversight of mortgage services in the future to prevent this from happening again.
10/01/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • TX
  • 782XX
Web
I was approved for Mortgage Modification by Nationstar Mortgage. This approval allowed me to seek a short sale or possibly pursue deed in lieu. I then found a buyer for the short sale. The short sale was eventually approved and we were moving towards an appraisal and requesting a title. That process took 10 months and literally dozens of emails, phone calls, attachments, etc. I went through XXXX realtors just to make it happen. Then I got this message from the bank : " There is a sale date on XXXX/XXXX/2015. The inspection is set for XXXX. there is no way to postpone the sale date so we will remove this file due to not having sufficient time to complete the short sale. The short sale transaction on property located at XXXX XXXX XXXX XXXX, XXXX TX XXXX has been cancelled by the seller. " In other words I believe that they stalled this process long enough to where they eventually had to approve the short sale, only to schedule the foreclosure auction before they allowed it to go through. I truly do not believe they ever had any intention of allowing Loan Modification ( required by the Dodd-Frank law ) to take place. I have multiple witnesses and dozens of emails which reveal either their ineptitude or their intention to deceive me through this process. As a result my house is being foreclosed on and I am being left out in the cold for 7 years of bad finance, despite the fact that I qualify for government relief.
08/25/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CA
  • 95037
Web
FORECLOSURE FRAUD against our HOME - PLEASE HELP INTERVENE!!! Nationstar Mortgage LLC - the subject of XXXX ' Foreclosure Fraud Complaint with CFPB, recent file # XXXX submitted in XXXX XXXX, now proceeds to cause a Notice of Trustee Sale to be recorded against the XXXX 's home on XXXX ... based on.. FORGED Foreclosure INSTRUMENTs ... and based on an UNLAWFUL Notice of Default -- DEFAULTED Debt Validation Request ( attached ), False Servicer Declaration, as explained in referenced Complaint File, False " current owner of Debt '',, and FALSE Trustee Quality Loan Service Corp who recorded the NOD and NOTS -- with claims that are based on a FORGED Substitution of Trustee ( CFPB File XXXX ) ... This all started with Nationstar 's FALSE CLaim as Assignee, with its " self-executing and manufactured assignment instrument '' which it caused to be recorded XXXX XXXX ... purportedly from original lender Homecomings ( via MERS ) -- which could NOT BE POSSIBLE because Homecomings filed for Ch XXXX bankruptcy in XXXX XXXX, hence no asset to transfer to Nationstar in XXXX. XXXX XXXX. Sections XXXX, XXXX, reference : XXXX XXXX XXXX XXXX XXXX, case # XXXX, XXXX Bankruptcy Court, XXXX XXXX XXXX New York. With only FORGED INSTRUMENTS, and NO PROOF as required by the foreclosure laws in XXXX XXXX XXXX XXXX - we appeal to CFPB 's authority to HELP STOP this ILLEGAL TAKING AWAY of Our home. Thank you for your URGENT HELP!
03/31/2017 Yes
  • Mortgage
  • FHA mortgage
  • Settlement process and costs
  • FL
  • 34293
Web
LOAN DISCLOSURE FRAUD ~ ILLEGAL PURCHASE AND SALE OF A FRAUDULENT LOAN. ATTACHED IS THE HUD STATEMENT FOR XXXX, XXXX FL. IT WAS DISCLOSED WITH ESCROW ITEMS LEFT OFF, MAKING THESE ELDERLY CONSUMERS THINK THEY WERE SAVING MONEY WHEN THEY WERE ACTUALLY BEING RIPPED OFF. NATIONSTAR AND XXXX HAVE BOTH WENT ON THE RECORD AND STATED THAT LOAN FRAUD IS PART OF THEIR DAILY BUSINESS PLAN. THEY HIDE LOSSES USING FRAUD AND THEY ALSO COLLECT ILLEGAL FEES USING FRAUD ON PAGE 3 OF THIS STATEMENT, ESCROW DISCLOSURE, {$200.00} A MONTH WAS LEFT OFF IN THIS SECTION AND THEY NEVER CORRECTED THE FILE AS REQUIRED BY LAW. NATIONSTAR HAS SHOWN ZERO HONESTY AND AFTER DOZENS OF CFPB COMPLAINTS THEY REVERTED BACK TO THEIR STANDARD LIE " WE CA N'T ATTEST TO THE ACTIONS OF THE PREVIOUS SERVICER ''. IS IS 100 % FALSE AND 100 % MISLEADING. ALL PAPERWORK IS TRANSFERRED AND ALL SIGNATURES AND FORMS ARE IN THEIR POSSESSION. NATIONSTAR CONFIRMED LOAN FRAUD BUT THEY SELL HOMES THEY DO N'T OWN. WE WITNESSED FIRSTHAND AS XXXX, XXXX FLORIDA, WAS SEIZED, MARKETED AND AUCTIONED BY NATIONSTAR EVEN THOUGH THEY NEVER LEGALLY OWNED THIS PROPERTY. THEY CONTINUE TO LEAVE THIS PART OUT OF THEIR CFPB RESPONSES TO US. THEY STEAL HOMES, THEY DO N'T OWN THEM, THEY DO N'T CARE. THE THEFT OF XXXX IN XXXX FL IS ALL IN WRITING WITH DATES AND NAMES AND A TITLE COMPANY CLEARLY SAYING " NATIONSTAR DOES NOT AND NEVER DID OWN THIS PROPERTY THEY JUST SOLD ''
07/14/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 92064
Web
I recently sold my home, but the mortgage company refuses to properly credit my mortgage, zero out the loan, and refund my impound account. NationStar Mortgage has been in receipt of XXXX from an insurance claim, plus the title company sent them the additional funds required to zero out the loan, however they improperly applied the wire from the title company. They have not adjusted the principle to use the insurance funds, even though they are in receipt of the affidavit that expressly states that I wish the funds to be applied to the principle on the loan and their own acknowledgement says that they would do so on XXXX/XXXX/2015. Additionally after my home sold they disbursed funds from escrow to pay for hazard insurance/taxes, which should not have happend after the close. Several times in the past I have had issues with NationStar Mortgage not properly applying payments, but this has but far been the worst. In this case they also broke up the single bank wire payment from the title company into several monthly installments, and a principle payment. I have called and spoken to them 3 times, and each time they promise that they will fix the issue, and yet it has still not been done. Each time I have been told that they can not do it immediately but they will fix the issue in a business day ... then nothing is done. I simply want them to fix their mistakes, and refund me the escrow amount back to me.
06/02/2015 Yes
  • Mortgage
  • Other mortgage
  • Settlement process and costs
  • MD
  • 20746
Web
1 ). Original Loan Amount {$240.00} ). The 2 % is to reflex from the {$240.00} ). New Loan Amount {$370.00} ). The settlement Agreement was to Waive ALL prior, late charges that remains unpaid5 ). Mines does not reflex that6 ). First 5 years my Monthly Prin. & Int. Amount does not reflex a 2 % interest rate, It reflex a 4 % interest rate. 7 ). A 2 % times $ XXXX=XXXX, not {$980.00} ). How did they come up with {$980.00}? 9 ). My trail payment for the 3 months was {$1500.00}, for XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. 10 ). My new monthly payment for the next 5 years is at {$1500.00}. 11 ). How did they come up with those payment, where is my 2 % settlement agreement. 12 ). Nation Star Congratulation Letter! States : You are eligible for a Home Affordable Modification. As previously described, if you comply with the terms of the Home Affordable Modification trail period plan, we will modify your mortgage loan and WAIVE ALL prior late charges that remain UNPAID, part of the settlement agreement. 13 ). Section XXXX, is Misleading14 ). The Whole contract is Misleading. 15. All Nation Star is doing is setting me up another Predatory Loan, same thing that XXXX XXXX XXXX did. I have not made the XXXX 2015 payment base of the New Modification Loan, because I feel and believed that I am going to have to go and get a Lawyer because No one is holding the Mortgage Company 's accountable for the settlement agree.
05/02/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 90260
Web
First of all, I had to disconnect my home phone because it was the only way to stop unwanted soliciting calls from Nationstar Mortgage. Seriously. I HAD TO DISCONNECT MY HOME PHONE BECAUSE OF THEM!!! They, Nationstar bought my mortgage from XXXX, of course without my consent, and since I had a home phone number on file, they started calling twice a day every day begging me to refinance the very same loan they just bought the way it is. I had to say I do not want to refinance the loan hundred times. I talked to manager, and to managers manager, and they keep promising the soliciting calls will stop but they did not till I disconnected the line. Thanks God I was smart enough never to give them my office number cause like I sad I had to disconnect the phone to get rid of them. That is the reason I will never call them from my cell or office line not to let them have the numbers. Now, they started making mistakes on my payments and charging " Other '' from my monthly payments. So I went to their web site to send them email and inquire about it but to my disbelief their web site is not working. Of course only if you want to send email, I guess to prevent customer complaints. And it is not working for many days now, since last week. I just ca n't believe this joke of company has a license to do this business in the States. They can not introduce new " Other '' charges to MY MONEY just because they want to. Right?
04/20/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 915XX
Web
Borrower suffers from XXXX and has been through a grueling process to try and keep his home. Now, he is in a short sale and we were able to obtain an all cash non-contingent offer at a price we believe is more than what the banks own BPO came in at. Nationstar has been made aware of the borrowers medical condition and how the stress of the process continues to affect him yet they have not responded to the offer stating the borrower has to list his home on their auction site and go through an auction process to " validate '' the sale to make sure they are receiving an offer that is in line with fair market values. We have asked the bank to provide us with a copy of their own BPO or to tell us what the BPO came in at and they will not. In addition, strangers came to the property today and knocked on the door stating the property was listed online as going to auction today. When I called the bank, the bank said they have not scheduled the online auction and did not provide a time frame. I have checked with foreclosure advocates and attorneys and a few of them had said that Nationstar has not made this a requirement for ALL borrowers and the fact that the borrower informed them in writing of his medical situation and his disagreement with having to be placed in an online auction should have been enough for Nationstar to provide him with an exception to the online auction like they have done for other borrowers.
10/04/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • MA
  • 02048
Web
Dear Sir or Madam : I am writing because I am trying to set up a XXXX Loan Modification. I believe the program is called " Flex Mod. '' I learned on this by researching on the XXXX Website. I am currently in Chapter XXXX ( I have only 7months left ). I had fallen behind on my mortgage. I am currently unemployed. I lost my job in XXXX. My mortgage company is Mr. Cooper ( formerly Nationstar ). My Loan # is : XXXX. I made a payment on XX/XX/XXXX for {$2200.00}. Because I am in bankruptcy, my Attorney had to sign a consent for me to correspond with them, which I did. I have not made a payment since because I am unemployed. I called Mr. Cooper on XX/XX/XXXX to tell them that I was unemployed and I would like an application for a modification or other options. I waited up until XX/XX/XXXX for the application, to no avail. I called again on XX/XX/XXXX. I was transferred 3 times and on hold for 20 minutes, which did nothing. I called again on XX/XX/XXXX at XXXX XXXX. I was told that I did not have to fill out anything and that they would hae something for me by the end of the week. It is now XX/XX/XXXX. I have not received anything, or a phone call. I believe that I am getting the run around. My plan was to make a payment once I receive unemployment benefits. It has been 5 weeks since I applied for unemployment. I need a solution to my problem and help, but they are not working with me. Thank you, XXXX XXXX
02/25/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 902XX
Web
I bought my family from 2006 and iwas given a loan by XXXX XXXX XXXX {$80000.00}, I told the broker I am receiving SOCIAL SECURITY {$600.00} per month XXXX due to XXXX. I was told my monthly mortgage is only {$1600.00} .The loan was negative ARM.When it started to increase the payment it was harder and harder for me to pay and i ask for modification, I was told not to make payments for 3 months to be able to qualify for modification for the meantime my loan is getting to the point that i exhausted all efforts to make payment .Nationstar mortgage LLC took over the servicing and colecting the mortgage payment but while on the process of modification Nationstar mortgage forclose my property by XXXX A LAW CORPORATION FOR BANKING INDUSTRY address XXXX XXXX XXXX, XXXX XXXX XXXX, CA,XXXX, XXXX XXXX and sold my property on trusstee sale XX/XX/XXXX.I beg to them that i have people helped me to save my property but they never gave me a chance. telling me I am allready forclose.On XX/XX/XXXX I filed for bankruptcy Chapter XXXX, again the BK is on process and the was trustee continued to auction my property. .I send a written request to give me the original copy of my property DEED OF TRUST, TRUTH AND LENDING ACT AND THE NOTE AND SECURITY INSTRUMENT, I have the physical possession of said documents in my name XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX CA XXXX ..As of now I have not receive a response from XXXX. ,
11/16/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NJ
  • 07054
Web Older American
On XX/XX/XXXX I received a notice from Mr. Cooper, who had taken over my mortgage loan # XXXX from Nationstar that I owed an escrow balance of {$2500.00}. Upon calling, ( and being switched to numerous agents ), I was told that this was due to homeowners insurance escrow. I have never paid my homeowners through my mortgage. I was told they had 30 days to research this. I just received a letter, datedXX/XX/XXXX, stating " as per my refinance on XX/XX/XXXX with XXXX, the insurance is automatically added when a refinance is done. That may have been but it was quickly removed. When Nationstar took over the mortgage, they added it and once I called, they removed it. Now I have spoken to numerous agents who misdirected my call, gave me a wrong # XXXX and hung up on me. I tried again today and spoke with, XXXX, XXXX, XXXX and finally supervisor, XXXX # XXXX XXXX, who informed me that before they can remove the homeowners, which was not there when they took over, I have to pay them what they are saying is in arrears. I have spoken with XXXX at my homeowners insurance co. and they are currently paid in full until XX/XX/XXXX. This is a travesty. Does the consumer no longer have any rights in the banking world. Why should I need to come up with over {$2000.00} for a mistake that they made? Is it the law that banks can buy your mortgage and revert back to an error and the consumer has to pay for it? Please help me.
04/27/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 95492
Web
Mortgage was transferred to Nationstar as of XXXX/XXXX/XXXX. Since then our payments are not posted in a timely manner or for the amount sent. for example payment cleared our bank on XXXX/XXXX/XXXX for XXXX per the payment history received from Nationstar the payment was not posted until XXXX/XXXX/XXXX and only for amount of XXXX. payment cleared our bank on XXXX/XXXX/XXXX for XXXX but was not posted to our account until XXXX/XXXX/XXXX and only for amount XXXX When our loan was transferred to Nationstar from XXXX we only received a good by letter from XXXX but no welcome package from Nationstar. So had to contact them to make sure the payment amount was the same as XXXX. I was told it was the same so that is what we are sending but they are only posting XXXX Have to call every month to get a payment history as they will not allow use of the website. Try to get information several times as to why it takes so long to post the money and why it is less than we sent. sent them the exact same documents attached and all they will state is they have no record of sending me the history every month and they are posting the money for what we sent. Have been unable to resolve the issue with Nationstar as they are not willing to listen or review the documents I sent to them as proof of what they sent me. Have been calling them every month since XXXX XXXX to get a payment history but they deny sending it each month.
12/29/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 955XX
Web Older American
For over six months I have been disputing a payment made to Nationstar mortgage co. from my XXXX XXXX XXXX XXXX bank account on XXXX XXXX, 2015. This dispute has been going on since XXXX and I 'm still trying to resolve this matter. I 've sent Nationstar multiple faxes to document the payment made on XXXX XXXX, but nothing I 've sent resolves this matter to my satisfaction. I have talked to multiple customer service agents, but no one has managed to fix this for me to date. I 've faxed Nationstar my bank account statements from XXXX & XXXX and, according to their records, a payment of {$1900.00} was transferred by my bank to Nationstar on XXXX XXXX which has yet to be acknowledged by Nationstar ( see attached pdf document ). I have furthermore e-mailed all the documents for Nationstar 's files so there is no dispute that I 've provided the company everything that they requested. Since XXXX my mortgage has become delinquent because they have not acknowledged my payment, thus I 've had to make additional payments to catch the account up. I 've received multiple assurances from the customer service department that this matter will be resolved, but no one has resolved it to date and I 'm out {$1900.00} plus late fees now ( over {$1500.00} by Nationstar 's accounting ). I am extremely disappointed in how Nationstar has handled this matter and I plan to follow-up with legal counsel to determine my options.
02/14/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • VA
  • 241XX
Web
I have been trying for 5 months to make my mortgage payment. When I call they add on additional fees that was not reflected in the statement they mail me. So I then work to get the money call back and they have added more fees. I am now in foreclosure. I called on a Thursday to make a payment in full of around {$5000.00}. They said they could n't tell me exactly how much I owe and I would have to call back on Tuesday. I called back and they had added over {$2000.00} fees in foreclosure fees. They said they had to request those fees from a third party that 's why they could n't tell me how much I owed on the Thursday before when I called. My monthly statement did not reflect these fees either. They stated they do n't have to reflect the fees. So now I owe over {$7000.00}. They will not accept a partial payment. It has been a circle of issues with the payment for around 5 months. I call in to make a payment and they tell me I owe {$1000.00} more due to fees than what is reflected on my statement. Basically, I get my statement in the mail, called the day after I received it and they told me I owed {$810.00} more that what my statement showed. I asked them why was it not reflected on my statement and they say they do n't have to. Every time I call now they will not work with me to collect my payment. They say to call back in a few days. I want to keep my house but they are not allowing me to make a payment.
03/31/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • LA
  • 70058
Web Older American
Dear Consumer Relations : In Re : loan # XXXX I am writing to file a complaint with your agency in regard to my mortgage company ( Nationstar Mortgage ) proceeding to a scheduled sale of my property XX/XX/XXXX. I also like to state, I am at the end of the process of completing a Deed-in-Lieu ; and for Nationstar Mortgage to use this tactic to force foreclosure sale of my home would be detrimental. Furthermore, I have contacted Nationstar Mortgage several times to urge them to please cease the sale until they received the necessary Lien release/paid in full documents from HUD County. The mortgage company has release a payment of {$6000.00} to HUD county XX/XX/XXXX. XXXX ( HUD county ) stated it will take 30 to 60 days to forward the information over to XXXX ( Nationstar Mortgage ). I am at the very end of completion and to simply do n't allowed the time to received the documents is just ridiculous, this due process is called dual tracking and refers to the practice of a mortgage company running the foreclosure process at the same time of running the loan under Deed-in-Lieu process and this is a violation of the National Mortgage Settlement. Lastly, I have submitted my Hardship Affidavit XX/XX/XXXX, and the application to XXXX ( Collateral Liquidation Specialist ) who is working delinquently on my file. Thank you for what I hope will be your prompt attention to this matter. Very truly yours, XXXX
12/18/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Credit decision / Underwriting
  • CA
  • 95121
Web Older American
Husband XXXX and I, now XXXX, are in business together. We XXXX. for 30 yrs. and XXXX. Husband gets diagnosed XXXX at age XXXX, wife takes over total running of business to keep our income. Cost of hubbies XXXX XXXX $ XXXX/mo. or $ XXXX/year and going up appx. $ XXXX/mo. or {$3600.00} in annual increase. We have no long term care insurance. Wife rekonizes income shortgage and applies to re-finance XXXX. to get lower fixed interest rate, 4.375 % quoted at time of application to replace 10 year arm mortgage with {$1400.00} to principal and {$980.00} to interest each mo. Loan size is {$400000.00}. I submit documents : Signed application, Power of attorney, trusts, XXXX XXXX account, all insurances, copy of mortgage statement, copy of rental agreements, rents received, other sources of income, 3 months of checkbook activity, they run my credit score, they report XXXX. Building is appraised at {>= $1,000,000} by their appraiser. They are now dragging their feet, telling me they have to study my many documents. They gave me a lock, expiring XX/XX/2017. I now fear they will deny my application due to age XXXX and hubby with XXXX. Do I have any rights at all. Currently I am struggling with high cost of XXXX XXXX. XXXX. I became very sick myself in the 5 years of XXXX prior to putting him in his XXXX. I must however continue working, and keeping the business going. Thank you for allowing me to voice my problem.
01/16/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NC
  • 27529
Web
I have a mortgage with Mr. Cooper formerly none as Nationstar Mortgage. I frequently send in money towards my principal balance on my mortgage. On XX/XX/XXXX, I sent in a check marked specifically to go towards my principal in the amount of {$1700.00}. The check was posted as a regular payment. The regular payment is on Auto Pay and it is posted every month from the banking account. I have contacted Mr. Cooper several times starting XX/XX/XXXX when I got a statement showing they put the money as a mortgage payment. Spoke with XXXX, she said it would be corrected in 24 hours. It was not. Next, I spoke with XXXX, I was told it was denied when the request was put in because the regular payment had not come in through the auto draft. On XX/XX/XXXX, I spoke with XXXX, she said it was denied again. I asked to speak with a manager and XXXX with Account Services came on the phone. She said she would personally handle the situation and gave me her personal number XXXX and asked me to call her on the XX/XX/XXXXafter the auto payment had posted. TheXX/XX/XXXX being a holiday, I called her on the XX/XX/XXXX at XXXX. No one answered the phone nor did a recording came on. All the numbers I have called for Mr. Cooper, No answer. After going through all the prompts I have been on hold for 30 min, then a recording say do to weather this number is not set up to receive calls. XXXX, this is the number on the statement.
03/17/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • MA
  • 024XX
Web
On XX/XX/XXXX Nationstar Mortgage LLC wote to me advising that I was approved to enter into a Trial Period Plan for a Streamline Modification. I completed the trial payment plan which consisted of trial payments of {$1200.00} due on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. On XX/XX/XXXX, I signed the loan modification agreement before a notary public and mailed it. On or about XX/XX/XXXX I went to the Nationstar Mortgage website to make a payment consistent with the loan modification agreement but was unable to do so. I contacted NationStar Mortgage and was advised that the loan modification agreement was still being processed which was why I could n't make a payment. On or about XX/XX/XXXX, I logged on to the Nationstar Mortgage website to attempt to make a payment consistent with the modification agreement. The website stated that my loan modification was denied. I spoke to XXXX XXXX. She informed me the modification was denied because the Notary Public crossed out the co-borrower 's name. On XX/XX/XXXX I received a letter from Nationstar Mortgage stating it sent me a letter providing me with the decision on my modification review but omitted that the decision was based on the eligibility requirements of XXXX Investors. I never received any letter informing me of the modification denial. On XX/XX/XXXX, I appealed the modification denial as outlined in the XX/XX/XXXX Nationstar Mortgage correspondence.
12/07/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • MD
  • 20785
Web
I submitted a request to Mr. Cooper to remove my hazard insurance from escrow account. I received response from Mr. Cooper denying my request. According to letter I received dated XX/XX/XXXX, they are saying reason my request was denied because of late mortgage payments between XX/XX/XXXX and XX/XX/XXXX. THIS IS NOT TRUE. I WAS NEVER LATE WITH ANY MORTGAGE PAYMENTS SINCE BUYING MY HOUSE IN XX/XX/XXXX. During this time period XX/XX/XXXX to XX/XX/XXXX I was under trial period mortgage payments which was a reduced amount payment. This was a PREREQUISITE FOR QUALIFYING FOR A LOAN MODIFICATION. I was told by the mortgage specialist that this trial period payment " WOULD NOT HAVE A NEGATIVE IMPACT TO MY REGULAR MORTGAGE PAYMENT ''. Because of the problems I am currently experiencing and difficult time I am having to resolve them, the information told to me from the mortgage specialist was NOT CORRECT. I submitted complaint to CFPB ( XXXX ) explaining problems I am currently going through as result of my hazard insurance being added back to escrow. This was added with no communication to me. Since I never approved loan modification and loan modification was rejected hazard insurance should never been added to escrow. Because of incorrect reporting of me being late in mortgage payments, is preventing them to fix my escrow account. All my trial period payments from XX/XX/XXXX to XX/XX/XXXX were paid on time.
01/29/2018 Yes
  • Mortgage
  • FHA mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • PA
  • 170XX
Web
To Whom It May Concern : I have nowhere else to turn. My current mortgage lender ( Mr. Cooper ) has me over a barrel. Ive been trying to refinance for the past 2+ years, but every time I try, Mr. Cooper puts up a road block. What happened most recently, I make weekly payments for my mortgage, but in the month of XX/XX/XXXX I had one weekly payment reversed which resulted in a partial payment for XX/XX/XXXX and thus triggered a 30 day late status. Mr. Cooper did send a letter about the reversed payment, but I was unaware of the letter because I spent 3.5 weeks traveling in XX/XX/XXXX. Also, the letter that I received from Mr. Cooper was dated XX/XX/XXXX ; well past 30 days late and didn't give me an opportunity to rectify the payment issue. I was unaware the check was returned until I received/saw the letter. As soon as I came home, I saw the letter and made the payment right away. The payment was made on XX/XX/XXXX and that was for the balance of the XX/XX/XXXX payment ( the other weekly XX/XX/XXXX payments went through ). I made a good faith effort in paying on time for XX/XX/XXXX, but due to Mr.Cooper notifying me after the fact, it made me miss the full XX/XX/XXXX payment by a few days. I can't seem to talk directly to the department within Mr. Cooper that investigates and reports to the credit bureaus in order to explain what happened. I keep getting the run around when I try to call in.
06/07/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 33021
Web
Hello, This message is in regards to an error from Mr.cooper mortgage loan company formally known as nationstar mortgage. The company 's website prompt accepted a monthly payment reflecting principal, interest, escrow, and additional principal payment. This payment was submitted XX/XX/XXXX - payment is {$1700.00} plus an additional {$500.00} principal payment which is entered separately in another prompt. Total is {$2200.00}, However mr.cooper mortgage applied the payment as a sole principal payment incorrectly and was unable to explain how or why it happened. On XX/XX/XXXX this issue was noticed when the complete payment history was reviewed after a payment was made. Cooper mortgage then reversed the payment of {$2200.00} into the intended payment of {$1700.00} plus an additional {$500.00} principal payment. The issue is that there were 3 payments made + 3 additional principal payments of {$500.00} total of {$2300.00} principal and {$1500.00} additional which comes to {$3800.00}. The balance of the mortgage is {$120000.00} as of XX/XX/XXXX when the error occurred. The balance should be XXXX however on the website the balance reflects {$110000.00}. so the problem is {$790.00} is missing from payments. A representative / supervisor submitted the information to billing for further inquiry. Her name is XXXX and extension is XXXX on XX/XX/XXXX. I am awaiting contact from the company.
05/08/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CA
  • 90028
Web
Below is a copy of one of my email to Nationstar LLC for your files : with the complaint details to add to existing complaint # XXXX XXXX XXXX XXXX .... XXXX XXXX : Nationstar LLC1. I regret that Nationstar 's shameful practice of blocking access to my account information continues and has triggered my complaint to a Federal Agency in connection with the Nationstar 's improper business practice of blocking access to my account information contained on the Nationstar Web Site, on condition that I waive the order from the XXXX 2. Once again, the XXXX Ceast and Desist order against Nationstar was associated ( ONLY ) with with payment demanding and harassing phone calls between the XXXX and XXXX of month, and not internet access to my account information. 3. I was coerced to make an unwanted web site selections to gain accessto my account data and to contact you for the 3 times about this issue. This amounts to punishing me by prevent access to my account unless, I withdraw my XXXX order against Nationstar Mortgage LLC. 4.I INSIST THAT THE ACCESS BLOCK BE REMOVED, AT ONCE! See part of Blocking Panel that I was allowed to copy from the Nationstar LLC Web Site. " Ceast and Desist Confirmationclose '' This block prevented me from access to my mortgage information, and it is now in affect, notwithstanding my phone calls and emails attempting to get access to the Nationstar Mortgage LLC Web Site.
09/10/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 91367
Web
On XX/XX/XXXX I called Mr. Cooper and spoke to a representative in the collection/loss mitigation department and made payment arrangements to pay my past due. He told me to pay 2 pays and rest would be divided into 4 payments, I asked him how I should pay, he said to wait until I get a letter of confirmation of the arrangement and go online and make payment, he said wait around 10 days. So I waited, and didn't receive anything in the mail, so I tried to make a payment online but it would not take it. I called on XX/XX/XXXX, Mr. Cooper office was closed, then I called on XXXX and was told I didn't have a payment plan and that my house is in foreclosure, the plan was not approved and it was denied, I asked to speak with a supervisor, so someone by the name of XXXX XXXX at the Loss Mitigation department manager called me, I explained the situation, also advise him I didn't get a call nor a letter stating that my payment plan was not approved, he agreed with what I said and said he will review the file and get back to me and even maybe he can put the plan back on the system and let me do it that way. He gave me his number and said he will call me back in 24 hours. Well a day passed and I didn't get a call and I called him and left detailed message, still didn't get call back, called again the next day, I left 3 message so far and no one has returned my call nor I have received anything in writing.
06/01/2018 Yes
  • Mortgage
  • Other type of mortgage
  • Closing on a mortgage
  • VA
  • 23059
Web
I feel like I have been scammed by XXXX/XXXX XXXX XXXX with a second mortgage that I took out of on my home. I closed on a loan in XX/XX/XXXX for {$90000.00} with an interest rate of 9.875 for a 15 year term. Subsequently, XXXX XXXX XXXX sold the loan to Mr Cooper. My current balance after 12 year is approx {$79000.00}. I examined this balance a bit more closely because I was expecting to have paid off much more after 12 years. I then projected forward to XX/XX/XXXX which is 3 years away and it then dawned on me that there is no way that I will pay off the loan at the maturity date. I called a customer representative at Mr Cooper to explain to me why the balance has not gone down after so many years. Then she explains to what the loan is " ballon '' and goes on to explain that after my payment terms are completed in XX/XX/XXXX that I will have a balance that will be due at maturity. At the rate which the principal is being paid. I project that i will have over {$65000.00} due immediately. She then went on to tell me that if I can not pay the balance at maturity date that my home could go into Foreclosure. After completely understanding my predicamemt. I can not explain how much a scam this is. I went to a reputable bank to get a loan expecting that I will be treated fairly and trusted the process. After 12 years I am finding out how bad this product is and feel so defrauded by a reputable bank
08/04/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 91767
Web
I would like the CFPB to review my account for improper management of my payments. NationStar is presently holding Escrow Funds that it does not distribute to the County Tax Collector. I 'm referring to Property Taxes. I pay the property taxes separate from the Note, but yet they are holding over {$7400.00} of my money. The XX/XX/XXXX Statement of XX/XX/XXXX shows they paid a Disbursement in the amount of {$7400.00} dated XX/XX/XXXX. I have no received that money, nor has the County Tax Collector. I have proof the County Taxes have been paid XX/XX/XXXX. They also change the amount of payment due on their account webpage from what is printed on the statement, not to mention withhold funds from being applied to the account. Please take notice of XX/XX/XXXX NationStar Statement, how they withheld one payment, pay it one month late and change the amount due vs. Monthly Payment. Their receive dates which differ on some statements form my bank statement. Since payments are sent electronically, my bank confirms date of transfer. Also check the difference in Interest Payment due on the XX/XX/XXXX NationStar Statement, the amount is different that what they post on their webpage. How can they change the payment due If the interest has not reset? I want a full refund of my Escrow Funds as I have already verified with the the XXXX XXXX County Tax Collector that NationStar has not sent them payment.
09/29/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • VA
  • 23322
Web
My mortgage loan was taken over by Nationstar Mortgage from XXXX XXXX XXXX in XXXX 2015. For 10 years at XXXX I paid my mortgage bi-monthly as a term of my mortgage and there was never a problem, I was never late. I continued this practice when Nationstar took over. I have NEVER missed a payment. Now, they call me constantly telling me I 'm late, when I am not. Apparently they misapplied a payment initially which makes them think I am late. I have assured them that I have not missed a single payment. They are telling me that I now have to pay a private company {$290.00} plus a monthly fee to make my payments like this. Are you kidding me?? When I spoke with them in XXXX, the operator assured me that the misapplied payment had been corrected and that my account was current, but that never happened according to the call I got yesterday. It is very difficult to deal with these people as everyone I have spoken to has difficulty with the XXXX language. Now for the ultimate insult, they are now reporting to the credit bureaus that we ar 30-59 days late on our mortgage. This is slander of the highest degree since my account only shows that I am 15 days late even tough that is not accurate either. I have never been late on this loan and I do n't intend to be treated like this. They are ruining my credit for no reason at all. I will await the result of this inquiry and pursue legal action if necessary.
06/05/2015 Yes
  • Mortgage
  • Reverse mortgage
  • Application, originator, mortgage broker
  • MS
  • 394XX
Web
My Mother had a reverse mortgage with Champion Mortgage. I have always had difficulties getting any response or cooperation with any person in a management position in this company. After her death the heirs followed all the procedures as instructed by Champion Mortgage. We sold the house and was charged a XXXX attorney fee because they said the house was in foreclosure never were we informed that it was at anytime in foreclosure. In XXXX we received a mortgage refund made payable to XXXX XXXX XXXX Estate. I notified them that there was no Estate. I was told to return the check along with signed statements from each of the Legal Heirs stating that they were giving permission for the refund check be made payable to me, XXXX XXXX. I returned the check along with the required statements via the United States Postal Service. These documents were sent certified mail with a return receipt. I have received my copy of the return receipt that was signed on XXXX XXXX 2015. The Representatives at Champion Mortgage are saying now that they received the check and documents but can not find them. Phone conversations about this matter are now resulting in more lies, broken promises and unreturned phone calls. I still have been unable to speak to a supervisor or any XXXX in a management position. We need this matter resolved asap and the refund due to the legal heirs sent to them. Thank You XXXX XXXX XXXX
12/01/2017 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • NC
  • 27540
Web
I was approved for a loan modification and set in paperwork to start loan repayment. After I sent paperwork in agreeing to the loan modification ; I was told that my paperwork was not accepted because my signature did not look authentic. I was told that because of the signature problem, my paperwork need to be redone. I was told not start paying my bill because my loan had not been processed yet. I was told that I had to resubmit my paperwork and will start paying from that date once I got approval on my signature. I was told no payments need be taken at this time. So I was sent paperwork about 90 days later to re-sign and send in to my loan officer. I was told to start paying my mortgage on XXXX. I got a phone call few days after this meeting stating I owed XXXX worth of payments and it needed to be paid. I explained that this was not what I was told and I could not pay it. I was told then my house would go into foreclosure. I requested to speak to a supervisor and I was denied twice. I was denied my home modification and now facing foreclosure because of wrong information was provided to me and my signature not being accepted. I requested assistance from my point of contact and he never calls me back. I never got a chance to speak to a supervisor about my situation. Since XXXX/XXXX/XXXX, I have being calling my loan officer with not return calls and not direction into how to save my home.
02/06/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • RI
  • 028XX
Web
Thanks to CFPB I was able to secure a HAMP agreement with Nationstar last month and have successfully initiated payments under this agreement. However, I have repeated received certified notices, emails and messages that my mortgage is default and my home may foreclosed on. I do not trust Nationstar primarily because their systems do not appear to accurately reflect the status of my HAMP agreement. I have gotten repeated calls to contact Nationstar about the status of my mortgage which appears to be in direct contradiction of my HAMP agreement. I have pointed this out to Nationstar and they have proceeded to send me foreclosure threats event though the terms of my HAMP agreement do not permit the firm from foreclosing on my home while I go through the trial period. Nationstar has verbally told me that as long as I pay the mortgage within the month it is due there will be no penalty but I get different stories from different people and do not feel as though I have been told the complete truth about how the HAMP agreement works nor have I received explanatory documentation that details my HAMP agreement. I am concerned that Nationstar is attempting to foreclose because I have significant equity in the home and have not yet sold my house which is on the market. I would like more assurance from Nationstar, in writing, and clear documentation of the terms and agreements in the HAMP trial period.
03/28/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • OR
  • 97128
Web
I am currently greater than 7 months past due on my XXXX mortgage with Nationstar. After repeated attempts to negotiate with my lender, I have exhausted my options. Unless my own finances miraculously improve in the immediate future, I expect to lose the house. The company representing my mortgage ( XXXX XXXX ) has repeatedly circumvented security measures in place at a gated suburban development in order to illegally trespass on an occupied residence under false pretenses. XXXX has, on at least three ( 3 ) occasions, conducted fraudulent inspections of my property in the process of illegally trespassing, despite the property being in good repair, interior furnishings and personal items being present in the property and clearly visible, and utility services being active. No reasonable attempt was made to ascertain the livability or current occupancy before the notice of abandonment was posted. Each time the notice of abandonment was posted I notified XXXX that the property was not, in fact, abandoned and/or vacant. I have repeatedly attempted to contact XXXX to request written confirmation that they understand that the property is still occupied and being maintained to livable standards, which they have refused. I suspect they will attempt to conduct another fraudulent inspection next month, and have threatened the inspectors with arrest and company with legal action should they do so.
05/25/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • OR
  • 970XX
Web
Nationstar recently completed the PMI removal process from my loan but is refusing to refund my PMI over payments in the amount of {$540.00} for the months of XXXX XXXX XXXX 2016. XXXX XXXX, 2016 is the day of record for my PMI request for removal. XX/XX/XXXX is the day I was transferred to Nationstar. Nationstar claims they 're only responsible for refunding the PMI I made to them. This is a clear violation of the Homeowners Protection Act. I have spent hours and hours trying to resolve the issue of PMI removal with the company. This particular incidence is different than recent complaint # XXXX which Nationstar claimed the issue had been resolved. Nationstar claims they refunded my appraisal fee of {$450.00}. In my opinion, this is an attempt to further break the law. All I 'm asking for is my rights to be honored. Please cancel any {$450.00} appraisal fee " reimbursement '' ( wherever that money is floating ) and refund the over-payments in the amount of {$540.00}. That is the law and legal accounting is what I 'm asking for. Attached is the letter from XXXX XXXX where they 're attempting to address a different CFPB claim that they have no responsibility in refunding any PMI payments. This is a business issue between Nationstar and XXXX, as Nationstar initiated the purchase of my loan and it 's not my responsibility to deal with business related problems between these XXXX companies.
03/09/2016 Yes
  • Mortgage
  • Reverse mortgage
  • Loan servicing, payments, escrow account
  • AZ
  • 85367
Web Older American
I get repeated " Annual Occupancy Certificate '' statements forms to fill out as terms of my Reverse Mortgage with Champion Mortgage and when I do send them in, they send another one within a month stating it is 2nd notice and I sent in the first one within one week of getting the first form. Even though I sent it back via their fax # and at same time, sent it via US Mail. When I called their customer service # and spoke with a guy known only as XXXX, he sated the records show receipt of my from from XX/XX/2016. But when I asked why they sent me a 2nd notice dated he said only that he guessed that the forms must of crossed themselves in the mail. But when I pointed out that there was a good 2 weeks from their receipt of my first form, he had no other explanation even though I asked for an answer as to why they did this. Upon doing a search of complaints about Champion Mortgage I found many, many complaints against them for shady practices such as setting up people to look like they were out of compliance on their loan and they were foreclosing. I have sent a letter to them asking for a response about why they send the same form to be completed when they know one has been submitted and received. I will attach a copy of that letter. After seeing all the complaints about this company I am very scared that they are setting me up for a false foreclosure and use this as an excuse to do so.
02/03/2017 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • GA
  • 30017
Web
There is a pending foreclosures sale date XX/XX/XXXX. Despite the fact that. 1. A timely request for validation was sent to Nationstar Mortgage ( " NS '' ). ( The principal amount due, the principal balance is disputed. ) Please provide a proper ledger from the inception of the loan and mortgage with a proper chain of tittle. 2. NS is foreclosing on Loan # XXXX on behalf of XXXX National Association, As Trustee ( " U.S. Bank '' ). No record have shown that XXXX is the owner of the loan or the mortgage. U.S. Bank in 3 separate occasions have denied ownership of loan stating that they are a " mere trustee '' to the investors to the loan ( NS or XXXX have standing in this foreclosure action and it 's Authority is disputed ) see attached exhibits XXXX. The 6 year statute of limitation have expired to collect on this debt. NS 's Attorneys continue to harass me with debt collection letters. 4. Excess fees added to the loan after the loan has been accelerated are illegal. This alleged loan has been accelerated on or before XX/XX/XXXX by XXXX. ( see attached exhibit " A '' 5. NS will not assist approve a modification claiming that already had a modification. However, Modification was approved by XXXX. but was not acknowledge by XXXX after it was transferred. That resulted in voiding of the contract. XXXX later apologize but would not restate the modification instead transfer the loan to NS.
12/03/2016 Yes
  • Mortgage
  • VA mortgage
  • Loan servicing, payments, escrow account
  • MD
  • 20902
Web
I had a mortgage with Nationstar Mortgage that I refinanced with another lender on XXXX XXXX. Nationstar managed an escrow account for this mortgage, but has failed to return its balance to me. I 've called the company at least three times, most recently today, to understand what is going on without success. I 've spent hours on the phone with Nationstar only to receive inconsistent responses, making me question whether Nationstar intends to refund the escrow in a timely manner. Nationstar representatives claim that they used the escrow to pay taxes due to XXXX XXXX ( FL ) in XXXX. However, representatives at the county tax office as recently as today ( XXXX ) indicate that they have not received this payment ; they have, however, received the property taxes sent by my current mortgage servicer. Nationstar insists that it sent the payment on XXXX and that XXXX received it on XXXX XXXX and that XXXX will ultimately refund the money to Nationstar, which will then return it to me but without any proof of this story. Nationstar will not provide any documentation to prove that XXXX has the money and given XXXX 's denial, I have no reason to believe that Nationstar paid the taxes to XXXX in the first place. Nationstar tells me this will take weeks to months to clear up which I believe is unacceptable. The money should have been refunded to me immediately upon paying their mortgage in full.
06/20/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • MN
  • 55113
Web Older American, Servicemember
Firstly, this is a new complaint against the same mortgage company ( Nationstar ) as my first complaint was. In my first complaint ( XXXX ) I outlined the tardiness of Nationstar in completing the foreclosure on the property at XXXX, MN XXXX, a Condo. After my separated wife stopped payment in the XX/XX/XXXX, Nationstar appropriately notified us of a foreclosure action on XXXX XXXX, XXXX. My wife abandoned the Condo in XX/XX/XXXX-XX/XX/XXXX and later called to the bank to notify them that she was stopping the payments of the gas & electricity. Nationstar did not proceed forthwith to complete the foreclosure until the Sherriff Sale in XXXX XXXX ( Over three years ). In the mean time Condo Assn Fees, Late Fees, Attorney Fees and Assessments were accumulating. I just left the District Court with a Judgement against me for {$10000.00} due to their tardiness in proceeding with the foreclosure. Had they executed in a reasonable time, the damage would not have been so great. What would have been a reasonable amount is now a hardship. In addition, in my first complaint, I reported that the Nationstar management company was inept in protecting the Condo and in XXXX XXXX when I learned of the Zombie Home situation, I re-entered the Condo with the idea of renting it someone who could at least pay the Condo Fees. What I found was XXXX busted pipes from freezing, which cost {$3000.00} to repair.
04/26/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NY
  • 11377
Web
I refer to Nationstar letter dated XXXX XXXX ( copy a ttached ) and wish to state as under : 1. ) They say I got a Loan Mod as of XXXX XXXX . In fact I had already mentioned about it and also stated that, that was not under HAMP. It was an in-hous e Loan Mod. 2. ) Hence I was fully eligible for a HAMP Loan Mod. and submitted a Complete HAMP Loan Modification Package, which they confirm having rece ived on XXXX XXXX . Now they are conveniently saying that it was an " incomplete package '', without ever mentioning what was missing, before the XXXX XXXX deadline. 3. ) If it was, incomplete, then are they not supposed to ask immediately, as to what was missing? When my 3rd Party called to enquire about the status, instead of asking for any missing documents, they were only being told that I am not eligible for a Loan Modification, as I am regular with my payments. 4. ) Now, they also admit that they made a mistake in not reviewing my Loan Mod under HAMP, until perhaps XXXX XXXX . How can they make such a big mistake and now turn back and say t hat HAMP exp ired on XXXX XXXX or the package was incomplete, when they had my complete package by XXXX and no missing document request was ever sent to me before XXXX XXXX ? 5. ) Wha tever docs. requested through the XXXX XXXX letter and subsequent letters were all submitted promptly b y my 3rd part y.
07/26/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • MD
  • 20744
Web
In XXXX XXXX XXXX XXXX began foreclosure proceedings on our home at XXXX XXXX XXXX XXXX XXXX XXXX MD, XXXX. We fought the foreclosure but lost and our home was scheduled to be sold at auction. We were contacted by XXXX XXXX XXXX before the sale and given the option to enter into a loan rehabilitation program that would allow us to keep our home and get out of foreclosure. The program was for the year XXXX and at the end of the year our original loan would be modified from XXXX to XXXX but the interest rate would remain at 9.99 %. We successfully completed the program and our loan was transferred to Nationstar. We have been making our mortgage payment on time for the last four years. We recently attempted to get a refinance on our home and were told that we did n't own it. County records showed that our home was actually sold at auction while we were in the rehab program. The deed to the property is not in our name but the mortgage note is. We were told by lawyers that we are essentially renting our home and could legally be evicted at any time and still be held responsible for the mortgage note. We contacted Nationstar to attempt a resolution to this issue and were told the best they could do was put the deed back ion our names after we had finished paying off the note. The lawyers told us the best solution would be to file a complaint with the state and the state referred us to you.
07/25/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 750XX
Web
On XXXX XXXX, 2016, I made a {$6700.00} Principle and Interest payment to Nationstar Mortgage. The employees of Nationstar Mortgage confirmed on this date, my payment would go directly to Principle and Interest and make my mortgage payment due for XXXX XXXX, 2016. Nationstar Employees also told me starting in XXXX 2016 my payments would now include escrow with any and all past due escrow to be spread out over 60 months. ( Audio recordings confirm these conversations ) Nationstar Mortgage applied my {$6700.00} incorrectly. Instead of the full payment being applied to Principle and Interest as I was told would happen, {$2400.00} went to escrow and {$1900.00} into a " unapplied funds '' account. Throughout the month of XXXX, I have talked to several employees at Nationstar Mortgage who have told me they would get this resolved and have all of my XXXX XXXX, 2016 payment applied to Principle and Interest and have the escrow begin in XXXX 2016 as I was told. None of this has happened. I am asking for help in having Nationstar Mortgage correct their error and apply my XXXX XXXX, 2016 payment of {$6700.00} to Principle and Interest with escrow beginning in XXXX, 2016 with any past due escrow spread out over 60 months, as I was told. I am also asking for help in having Nationstar Mortgage correct my credit report to reflect that I am current and not delinquent in my payments. thank you!
09/05/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NY
  • 14127
Web
I currently owe on my mortgage for XX/XX/2017,XX/XX/2017, XX/XX/2017 and now XX/XX/2017. I went to pay my mortgage payment IN FULL today for XX/XX/XXXX payment and the company Mr. Cooper formerly Nationstar refused to take my payment over the phone and said would just kick it back if it was sent in the mail, I am going to send anyway. They told me they could only accept the minimum of 2 payments. I want to make clear that I was paying my full mortgage payment. I am roughly 95 days delinquent and I was under the assumption the payment for XX/XX/2017 would advance my delinquency date, but they will not accept it and I ca n't afford to make 2 payments now.It almost sounds like they are creating a situation that will force me into the foreclosure process. I understand this is my doing but I am trying to work within the system provided and when they told me they will not accept anything less than 2 payments I became very concerned. I was under the understanding that I had 120 days from the initial delinquency date before they could initiate foreclosure proceedings. By not accepting my FULL Payment, it seems very shady at best.I also thought they had to apply my payment as long as it is a full payment. When I asked the 3rd person ( manager ) these questions all I got was that each state operates differently and has different timelines. Please advise on what my servicer can and can not do.
12/23/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CO
  • 80126
Web
My residential loan was recently sold to Nationstar Mortgage. ( It has been sold many times before and I have never been asked for any additional information. ) I have been receiving letters for the last two months from them requiring me to provide certification from the Social Security Office verifying my TIN. They have confirmed that they have my social security number and WILL NOT provide me with a XXXX unless I give them this documentation. Their letter specifically states my TIN must be verified by the Social Security Office. I went to the Social Security Office today and the woman I who helped me stated she CAN NOT verify a Tax Identification Number, only a SS #. She said that the IRS has to do this ; again, I do n't have a specific TIN. I have told them repeatedly that I do n't have a TIN. I spoke with XXXX, one of their managers today and told him I wanted to make sure I did not misquote him. I asked him if he was telling me they will not be providing me with my XXXX as required by the IRS even though they have my social security number on file and he said that was absolutely correct. I am concerned that this is a scam and I do not understand this requirement, especially since I do n't have a TIN. My loan has been sold many times and I have never experienced anything like this. I have spoken with several experienced mortgage brokers who have referred me to your organization.
02/28/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • MO
  • 641XX
Web
Nationstar mortgage is trying to force me into an escrow account with them. they bought my loan from XXXX which dummy up an escrow account so they could sell it to nationstar. I have not been late on my payments with either company, but their issue is my XX/XX/XXXX taxes which by the way, are paid my me. XXXX county Missouri will accept a payment from anyone on anyone 's account. XX/XX/XXXX, XXXX ( my previous mortgage lender ) made a {$180.00} payment on my property taxes and attached a dummied up escrow account to my loan so they could sell it to nationstar. Nationstar became I loan servicer XX/XX/XXXX. I have never been late on my payments with XXXX XXXX XXXX, XXXX or nationstar. Prior to this I did not have a escrow account with XXXX XXXX XXXX or XXXX. Ntionstar is now softly threatening me with foreclosure actions if I do n't establish and maintain an escrow account with them. I 've repeatedly advised them that by my contract an escrow account is and has not been setup or will be. I have paid my XX/XX/XXXX and XX/XX/XXXX taxes. I 've requested that if they can not maintain my loan without an escrow account to sell it to someone else. their reply is for me to refinance with someone else. ( money to do so and time I do n't have ). I want XXXX and Nationstar mortgage investigated for predatory lending practices as well as some assistance on how to resolve this issue. thank you
05/12/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Credit monitoring or identity theft protection services
  • Billing dispute for services
  • MA
  • XXXXX
Web
I have been having constant problems wit h Nation Star mortgage for the past year but most recently when their " dedicated loan specialist '', XXXX XXXX put me on a repayment plan beginning in XXXX of XXXX . This repayment plan was supposed to end in XXXX of XXXX . The payments were scheduled for {$1600.00} each month. The first month of XXXX XXXX , I made a payment for more than the asked amount for {$2200.00}, then I fulfilled XXXX through XXXX for the asked amounts of {$1600.00}. The payments were all made on time and the repayment plan was fulfilled. I was told by XXXX on XXXX XXXX , XXXX when I made the last payment that my credit report would show current for the month of XXXX and moving forward I would have scheduled payments of {$2100.00}. Now XXXX XXXX is stating the repayment plan was set up incorrectly which is no reflection of me. This is all Nation Stars fault and error. I find it hard to believe that after five months of payments that I fulfilled, they are no w finding an error! This should have been found on the very beginning. They are now stating I owe so much more money and they need to fix their error, whether the bank takes care of it or XXXX XXXX . The money should be payed through the bank because it is their major error. I want to be shown current a s Nation Star stated and I want their monetary error fixed through them.
03/02/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • SC
  • 29926
Web
Nationstar Mortgage company paid another client 's mortgage insurance out of our escrow account in XX/XX/XXXX in the amount of {$5300.00}. We had not realized the error until XX/XX/XXXX when we were notified from XXXX that our insurance had not been paid. Our insurance payment is {$3800.00}. I contacted Nationstar and was informed that an error was made. Our insurance was then paid by them but the {$5300.00} was never replaced in our escrow as we are told it ca n't be until they receive money from the client that they paid the insurance. They are unable to contact the client and therefore say our money ca n't be replaced. I keep being assured after numerous phone calls it will be taken care of with no results. Yesterday an escrow analysis was posted to our account and states our monthly payment is going to be increased more than {$400.00} per month beginning XX/XX/XXXX ( due to their error ). They fully admit they made a mistake - we were told the other client 's name was vaguely similar and had an account with them - but does not pay insurance out of escrow - so they are sorry but they have to get money from them. I have spent hours on the phone since XX/XX/XXXX and keep being told they are investigating the error - but have not credited our escrow which now is in a negative balance. I feel our escrow money has been fraudulently compromised and needs to be replaced immediately.
02/25/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 902XX
Web
I was given a homeloan by XXXX XXXX MORTGAGE XXXX of {$80000.00} and I was XXXX and receiving SOCIAL SECURITY {$600.00} /month.This loan was transferred to several banks that i can not keep up and did not know who really owns the note.This loan amounted to XXXX the amount of the original loan that made me difficult to make payments.I was advised by XXXX XXXX XXXX XXXX stop payment and i will qualify for HOME MODIFICATION, I follow the advice untill my arrears become so high and I was forclose and sold my property on auction XXXX.Nobody offered to buy my property and I was told that it belong to XXXX XXXX XXXX AS SUCCESSOR TRUSTEE TO XXXX XXXX XXXX BANK , XXXX , AS FOR THE HOLDERS OF XXXX XXXX TRUST XXXX, MORTGAGE PASS-THROUGH CERTIFICATES SERIES XXXX XXXX filed Bankruptcy Chapter XXXX hoping these bank will allow me to modify the loan, I was not given a chance to appear on XXXX hearing and the JUDGE XXXX XXXX UNITED STATES BANKRUPTCY JUDGE OF XXXX XXXX OF CALIFORNIA granted TRUSTEE MOTION FOR RELIEF FROM AUTOMATIC STAY .The XXXX hearing was held U.S. BANKRUPTCY COURT XXXX XXXX XXXX XXXX XXXX XXXX CALIFORNIA., My rights as citizen and homeowner was violated.I was never given a chance to defend my self and that I have the physical possession of TRUST DEED, TRUTH AND LENDING ACT, AND ORIGINAL NOTE OR SECURITY INSTRUMENT in my name XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX.
03/15/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 91730
Web
On XXXX/XXXX/2016 Nationstar illegally withdrew from my checking account two mortgage payments illegally from my checking account. I had only authorized for one payment yet they took two payments which made my checking account go into a negative balance. Luckily my bank notified me in the same day which was very frustrating to resolve. In the interim i had contacted Nationstar to advise them of the problem and advising them of their illegal attempt to take more money from my account than authorized. After i had notified Nationstar their response was to freeze my checking account which does not allow me to make a payment for this month and forcing me to go further into default. The fact that i am not able to make my payment on line shows the ill will the lender has against me that is a minority. I am appalled and shocked that an error that was discovered to be " their '' fault has penalized me from making a payment for this month. In this connection, i was also charged a NSF fee and other fees on my loan that i think is unfair. I have also written to this lender asking them to provide me a breakdown of the XXXX 2016 mortgage payment to which they have refused to respond. I am asking that you please look into this incident as i think their treatment is very unfair. In closure, please not that this is also forcing me to pay additional fees as i am not able to use the online service.
10/15/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • TX
  • XXXXX
Web
On XX/XX/XXXX I decided to request a payoff from Nations Star, now Mr. Cooper. The payoff, as well as the statement shows a whooping $ XXXX owing in escrow alone. I called and was told this was due to the disaster in our area and this is the forbearance. My immediate thoughts were this company has overcharged us with erroneous, exorbitant fees. We are requesting an investigation of the entire negative balance of $ XXXX.We further request that this is in itemized format to account for every dollar and someone who has the ability to articulate this to us. Further, their is an amount showing of {$3100.00} for interest during XX/XX/XXXX through XX/XX/XXXX. Although payments are running late due to last year 's disaster, we continue to make payments and a modification was booked and approved. We were turned down for a forbearance. Now all of a sudden we are in a forbearance? The representative could not explain this, only saying ... .because of the disaster??? What? As a federal employee supporting warfighters I have requested federal agencies to investigate this immediately following Mr. Cooper 's explanation. Lastly, we were in XXXX for five years, which was completed in XX/XX/XXXX. It has been only two years since this completion and payments were automatically debited to pay mortgage. We will also include this information while investigating this lender requesting {$28.00}, XXXX.
01/02/2018 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • MD
  • 21239
Web
In XX/XX/XXXX I was placed in a loan modification program wit Mr. Cooper Mortgage because I had missed one payment. I had to make 3 payments in a row. That was XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. I made XX/XX/XXXX and XX/XX/XXXX payments. When I attempted to make XX/XX/XXXX payment on the XX/XX/XXXX, I was not allowed to. When I called in at XXXX XXXX EST, I was told, via the automated phone service operator, the mortgage company was closed. I went on the website and sent an email stating that I was trying to make a payment and was not allowed to. I received a confirmation email stating that my email was received. I called back the next day and made the payment with a customer service representative. He stated that because I was in a modification program they route my phone calls to another department It was XX/XX/XXXX. I never received anything back from the company regarding my loan modification. It is now XX/XX/XXXX. I am attempting to make a payment and once again I m being told they are closed. This time I emailed the CSR from prior and asked her to help me make my payments. She responded back that she would, but I never received any help. On the XX/XX/XXXX I get a letter stating I am 4 mortgage payments behind. I am only 1 payment behind, which I am attempting to pay now. I still can not get through on the phone. It still says they are closed and It is XXXX XXXX EST.
05/19/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • OH
  • 443XX
Web
My Loan was sold from XXXX XXXX to Nationstar in XXXX of 2014. Before the sale could be complete XXXX paid all property taxes that were past due and for the next XXXX month 's. This was not at the request of me. I had already worked with the city to make monthly payments to get my property taxes current within a 12 month time period. After Nationstar took over the loan they want one full year of escrow to catch up the payments. After 30 hours on the phone with Nationstar and XXXX we worked out an agreement to add it to the mortgage payment and pay this back over a 1 year time span. During the time I continued to make the mortgage payment for the amount I had always paid XXXX. Once this was agreed upon I started making payments for the new agreed upon amount. Seemed good for a minute but the phone calls kept coming and now they were stating we were 1 month behind. After reviewing the payment confirmation numbers with Nationstar we figured out that the last payment I made to XXXX should have went to Nationstar. I got Nationstar and XXXX on the phone together and got them to recognize this. But still the phone calls keep coming. I have confirmation numbers showing all payments have been made but everytime I talk to them the amount we are behind keeps getting larger.My mortgage payment is already 30 % largerthan it used to be and they still say we are behind but ca n't explain why.
04/28/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 33914
Web
On XXXX XXXX, 2014 we submitted all of our paperwork for a loan modification on our mortgage. We believed this to be the quickest and least costly solution to a foreclosure law suit that has drawn out for years. Our attorney prepared our documents and sent everything to our lender Nation Star in a timely manner. I was told by my attorney that it would take roughly 60 days for the banks to review the paperwork. It has since been 10 months since we submitted the documents and Nation Star has yet to confirm they have even received our packet. Our attorneys have sent several copies via certified mail with confirmation however our documents have yet to be reviewed. Because of the incompetence of Nation Star I have incurred thousands of extra dollars in attorney fees to continue this process. It was my understanding that a loan modification was the best way for both parties to come to an agreement on this drawn out case, however that has not been the case. I feel as though I have been taken advantage of because the banks have the money and power to continue dragging this out while my funds keep exhausting. My biggest fear is that Nation Star continues dragging this out and I will no longer have the ability to retain my attorney causing me to ultimately lose any chance I have to save my home. My case is now set for trial due to how many months the case has been stale with no progress.
04/09/2018 Yes
  • Mortgage
  • VA mortgage
  • Trouble during payment process
  • VA
  • 23234
Web Servicemember
XXXX XX/XX/XXXX. I closed on my new home the mortgage company was XXXX XXXX. I made my first payment to XXXX XXXX and then the loan was immediately sold to Mr. Cooper ( XXXX XXXX ). I proceeded to make each payment to Mr. Cooper and they have records to show each payment. Around XXXX XX/XX/XXXX, started receiving late payment notices from Mr. Cooper. I call Mr. Cooper several time to resolve this each time getting a different person and having to start from the beginning. One customer service person did try to stick with me and fix the problem because like every person that I spoke to at Mr. Cooper they said this made to sense. She figure out that Mr. Cooper didn't receive the first payment from XXXX XXXX and that they need to get those funds transferred. XXXX finally sent the Principal but not the escrow. Mr. Cooper knows that the problem is between them and the company that they bought the loan from, but they still threatens me with foreclosure. messed up my credit and will not take my payment for the month of XXXX without penalizing me with fees. I don't appreciate they way that they are treating me, they know it not my fault. This is the 3rd home that I have owned and never has been late on my Mortgage, And even now I feel that I am being extorted for extra cash, because they don't have to answer to nobody and they know the fault is withe Mr. Cooper and XXXX XXXX.
11/14/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • VA
  • 20176
Web
The HAMP Loan Modification I applied for in XX/XX/XXXXis yet to be resolved by Nationstar Mortgage before they changed their name to Mr. Cooper. I disputed their claims the last time they tried to foreclose on my house. My dispute then was that Nationstar Mortgage can not stop my HAMP Loan Modification I applied for in XX/XX/XXXX just because according to them the HAMP Modification Program expired in XX/XX/XXXX. If those who applied for the program before XX/XX/XXXX and in XX/XX/XXXX before the program expired in XX/XX/XXXX are still in the program, I am still in the program as well since I applied for the HAMP Loan Modification in XX/XX/XXXX, which is yet to be resolved. Nationstar Mortgage can not unilaterally resolve my HAMP Loan Modification which I applied for in XX/XX/XXXX ; it has to be resolved bilaterally. I was surprised today,XX/XX/XXXX when I received a sale notice from the XXXX XXXX XXXX that my house will be sold at public auction at the entrance of the XXXX County Circuit Court on XX/XX/XXXX. The letter said and I quote Enclosed please find a copy of advertisement of sale as published in XXXX XXXX XXXX -- --. But I could not find a copy of the advertisement for the sale of my house in the letter as claimed by the XXXX XXXX XXXX. Also, I have checked XXXX XXXX XXXX from XX/XX/XXXX through XX/XX/XXXXand I could not find any advertisement of the sale to my house.
10/27/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • CO
  • 80112
Web
Hello, my mortgage was transferred from XXXX to Nationstar Mortgage on XXXX XXXX, XXXX in the amount of - {$140000.00} and escrow balance of {$1000.00}. I sold my property and closed on XXXX XXXX, XXXX and the payoff figure was {$140000.00}. Nationstar pulled a payment of {$1000.00} ( {$250.00} for escrow + {$820.00} for PI ) on XXXX XXXX, XXXX which would have been for XXXX, XXXX. According to the payoff statement from Nationstar, interest was calculated for XXXX XXXX to XXXX XXXX, XXXX. I received an escrow balance check of {$1300.00} XXXX {$1000.00} + {$250.00} ) and another check for a portion of overpaid amount, {$1200.00} XXXX I am not sure how this amount was calculated ). Not figuring any escrow balance refund ( since this is straight forward ), I have summed up the following : - {$140000.00} transferred loan {$820.00} payment for XXXX ( PI ) {$140000.00} wired payoff amount - {$350.00} overpaid interest ( since this loan was paid off on XXXX XXXX, I believe I overpaid interest amount of {$350.00} ( 20 days x {$17.00} per diem interest from payoff statement ). The net is {$1500.00} and I got a check for {$1200.00} ; so I am short by {$380.00}. I have called Nationstar ( now called Mr. Cooper ) and tried to resolve dispute but either they are not responsive or they disconnect the call without doing anything. I need help please in resolving this matter. Thanks. XXXX
08/04/2015 Yes
  • Mortgage
  • Reverse mortgage
  • Loan modification,collection,foreclosure
  • NY
  • 11429
Web Older American
On XXXX/XXXX/2010, my mother took a Reverse Mortgage Home Equity Conversion Loan with XXXX XXXX XXXX , XXXX whose address was XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, VA XXXX. My mother received a sum of money from XXXX XXXX but left {$95.00}, XXXX in equity on the property. My mother has passed. Currently, the loan is being serviced by Champion Mortgage whose address is XXXX. XXXX XXXX, XXXX, TX XXXX. The telephone # is : XXXX. The loan # is : XXXX. The problem that I am having is that two months ago, I found out that I am the mortgagor on the loan. At the time the loan document was drawn up, I was never told that the loan was in my name. Additionally, I was told that the {$95.00}, XXXX equity that my mother left in the property is probably worth {$20000.00}. I was also told that the remainder of the equity died with my mother. I was told that there is nothing that I can do at this time but to sell the property. However, I am writing to you because I feel that my mother was frail and vulnerable at the time she took the loan. Moreover, I was not given information about the type of loan and the pros and cons of a reverse mortgage that was subject to a life estate in my mother 's name. I do not want to sell my home and would like an opportunity to continue to live in my home. As a result, I would like to know if I am covered by the reverse mortgage since the loan was in my name.
01/26/2017 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • NV
  • 89506
Web
I have been trying to modify my loan with the XXXX/Nationstar for the past 4 years. I have attended 3 mediations where they have participated in bad faith. They have never proved ownership of the note. The note was securitized into a trust then sold as certificates to investors with NO RECOURSE. XXXX has recorded an assignment in my county recorders office that they are acting on behalf of their investors. They are a Trustee and only a trustee, they do not have any beneficial ownership rights to my property and since the investors have no recourse they should not be allowed to foreclose on my home. Since the 3 failed attempts at mediation I have filed a petition for judicial review. The judge ordered us back into a 4th mediation. Four years ago I tried to negotiate a principal reduction with the help of the TARP funds. Nationstar is a participant of the TARP funds however never offered me any help or assistance with not losing my home. From day 1 it was their sole attempt to foreclose for the cash funds. I wish I would have let them get the {$60000.00} my home was worth then compared to the {$180000.00} it is worth now along with my arrears now of {$43000.00}. I have basically maintained the home for their benefit. I am sick to death of their extreme unprofessional behavior as well as no care or concern of helping me through this situation that has drug on for 4 years now.
12/24/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 945XX
Web
My XXXX XXXX loan was acquired by Nationstar Mortgage in XX/XX/XXXX. All servicing transferred to Nationstar. It is a simple interest-only loan. Upon transfer, Nationstar started calling me saying that I owe them a bunch more money on my mortgage for insurance/taxes escrow that transferred over from XXXX. No such escrow ever existed at XXXX, and I 've always only paid my interest-only mortgage. I 've been on the phone with Everhome for 7+ hours on 4-5 different occasions, and on 3 occasions they told me the issue was resolved. On 2 occasions they promised me a call back, but I never received a call back in either situation. I keep getting calls and mailings telling me that the issue is not resolved, and I owe them more money. No one has been able to explain why they keep trying to charge me more money, or what the heart of the issue might be ( see attached letter from Nationstar showing how all they can figure out how to do is restate the problem, not solve the problem ). Either they are inadequately staffed to process my mortgage correctly, or it 's some kind of scam to get unaware customers to pay them more than they own on their mortgages. I 'm increasingly in the latter camp given that unprecedented effort and continual promises of resolution have resulted in no progress. It 's quite surreal that such an incompetent institution can be allowed to operate in this manner.
06/07/2015 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Loan servicing, payments, escrow account
  • IL
  • 60639
Web Older American
My service provider XXXX sold my mortgage loan to Nationstar in XXXX of 2014. I have been having issues with the way they allocate my monthly payments to my account. The applied portions of the payment to principle and interest is not being done as it was with the former provider. I have also gotten statements that show no amount due for the months of XXXX, XXXX, XXXX, XXXX and XXXX. XXXX was the only month there was an amount due shown. When I called the customer service about it, I was told they would check it out and have it corrected. I sent an e mail to their research department and got a response saying I did not make a payment in XXXX and the account was overdue. How can an account be overdue if the statement shows no amount due. I have spent several hours on the phone with their customer service and loan specialist with no satisfactory resolve to the issue. I need to know what to do to get them to correct the way they are handling my account. Please advise me on this matter and let me know what kind of documents are needed to pursue action and resole the issue. This was originally a home equity line of credit account which the provider is no longer honoring the line of credit portion. I did not authorize any changes to the original loan terms, but the new provider is not following the same procedures as the original provider when it comes to billing and accounting.
07/20/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • MD
  • 20747
Web
To Whom It May Concern : I purchased a home on XXXX XXXX, XXXX in XXXX XXXX County, MD for {$220000.00}. It was a predatory loan ( s ). On XXXX, XXXX the original loan ( s ) were purchased by XXXX XXXX & XXXX ( XXXX ) for $ XXXXXXXX7.25 % interest rate. XXXX gave me a modification ( 5.25 % interest rate ) ( charged me {$18000.00} for the modification ) and XXXX owners went to prison for fraud. The loan went into default as the modification was insufficient to address my financial hardship. XXXX XXXX now claims to have been the financier of the loan and is demanding full payment and is in the process of foreclosing. I practiced poverty law as a defense attorney until I had to retire in XXXX due to a XXXX. I want to keep my home. It is now valued at an estimated {$99000.00} or less. I believe I am the victim of fraud, predatory lending, unfair business practices, and XXXX only knows what else. I have a foreclosure sale date of XXXX XXXX. A previous foreclosure sale was dismissed by the courts. I do believe it had something to do with the documents being altered. I spoke with the county prosecutor 's office. They agreed that the signature of the notary was potentially fraudulent on the documents but was under a mandate to allow the courts to proceed with the foreclosures despite the lack of integrity of the documents. Thank you for taking the time to read this. Best regards.
01/23/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • NY
  • 11552
Web Older American
I am selling my coop at XXXX XXXX XXXX XXXX, XXXX. The buyers have already been approved and all parties are ready to go to the closing table with the exception of my bank who holds the coop 's mortgage, Mr. Cooper ( formerly Nationstar ). In mid-XX/XX/XXXX my lawyer, XXXX XXXX, informed Mr. Cooper that the coop 's stock certificate would need to be presented at the closing. Mr. Cooper took absolutely no action for nine ( 9 ) weeks. After additional prodding from my lawyer, they handed the issue to their lawyers, XXXX XXXX XXXX XXXX XXXX XXXX. The law firm told my lawyer they would have the document available and ready for closing in 4 to 6 weeks. Six ( 6 ) weeks has now passed and they still have no document to produce at closing. Closing is ready to go but can not proceed without this document. The coop is costing me a significant amount of money each week it sits empty. The buyers are anxious to occupy the coop to set it up prior to the birth of their child. Everything is being held up because Mr. Cooper can not produce the stock certificate. It has now been a total fifteen ( 15 ) weeks that Mr. Cooper or their lawyers have failed to produce the required document. I have attached a letter my attorney sent to XXXX XXXX ... on X/XX/18 that summarizes the situation. I have also attached a copy of a recent mortgage statement showing the mortgage account number, etc.
10/16/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NY
  • 109XX
Web
I faxed a letter as initially directed by customer service requesting my PMI cancellation because it is meeting the ratio required. I make my payments on time, make extra payments and I have no junior loans. The Federal Reserve has the Homeowner 's Protection Act which states that in the case of a refinanced loan the " original value '' is interpreted as the appraisal used at the time of the refinance. I do not feel I should need to pay over XXXX dollars for a new appraisal when the Act states that the ratio is based on the original value/ appraisal. I called two hours later to confirm if fax was received. They said they have their own procedures, requested I fill sign their ( PMI Removal form " immediately '' ( which had a built in consent to pay for appraisal that I did n't see ) and to fax it to a different number. After debating the legality of their " required '' appraisal and fee, the employee XXXX XXXX then they said they are referring the matter to their PMI department and they will call me back in four days. I sent them the request, the appraisal, and I also sent the section of the Homeowners Protection Act pertaining to refinanced loans. I spoke with XXXX separate people and it took hours. Both women had heavy accents that were unintelligible. I have never received documentation from this company on PMI cancellation, nor is it visible anywhere in their website.
06/09/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 92506
Web
I secured a First Deed of Trust from XXXX Bank XXXX dated XXXX XXXX XXXX, recorded XXXX/XXXX/XXXX. The subject property is located in XXXX XXXX XXXX, however, the Notary/Attorney executed the Deed of Trust on XXXX/XXXX/XXXX was in XXXX XXXX XXXX, the certificate of acknowledgment states State of XXXX XXXX of XXXX XXXX ( attached ) there is no such county in XXXX. There is only XXXX Assignment of Deed of Trust from XXXX Bank to XXXX Bank recorded on XXXX/XXXX/XXXX, I researched no other assignments have been recorded. Nationstar has been collecting my mortgage payments as the servicer for the last five years, I became suspicious when I received a Notice of Sale of Ownership of my Mortgage to XXXX XXXX in XXXX XXXX XXXXThe letter from Nationstar dated XXXX XXXX XXXX specifically sates this Notice of Sale of Ownership was recorded however, I am unable to locate the recording or Assignment. I subsequently received a notice from Nationstar Mortgage stating that my loan has been transferred to XXXX XXXX XXXX. I would like to see the Servicing Transfer /Release Agreement from XXXX to Nationstar Mortgage XXXX and also the Servicing Transfer Agreement to XXXX XXXX XXXX and more importantly the documents the documents which confirm a Sale and New Ownership to XXXX XXXX XXXX XXXX XXXX XXXX I do not believe the servicing of my loan nor the multiple undocumented transfers are legal.
06/26/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • MD
  • 20785
Web
Good Day, My name is XXXX XXXX and I have been faced with mortgage troubles for sometime. ( since XX/XX/XXXX ). I am currently working with Nationstar Mortgage, who has refused to lower my interest rate. They bought the XXXX loan from XXXX XXXX XXXX who gave me a trial period of {$500.00} a month, after having divorced, lost job, etc. I spoke with the bank repeatedly regarding my income and filed for fha several times. In any event circumstances later led me to file bankruptcy, Bankruptcy case XXXX. then the trustee appeared to lead me to believe that my mortgage would be deducted thru payroll and now I am facing foreclosure again. I would like to be able to keep home, I asked for helped. Can this agency assist in helping me with speaking to Nationstar to see if they could lower rate so that I could qualify for the loan. At 8 % XXXX XXXX XXXX said that I could not and gave me the trial period. The hand off to Nationstar from XXXX XXXX XXXX has been terrifying. I just want to keep home. Can there be a win-win. From XXXX to XXXX is a lot. I had been overwhelmed and hit by XXXX driver- so the fearful attacks frightened me into scared me. I have been a part of this and just would like another chance to save home. built by Dad. They asked me to pay on XX/XX/XXXX payment XXXX Nationstar XXXX : Nationstar ID : XXXX XXXX : ID : XXXX. Then try to pay {$14000.00} by XX/XX/XXXX.
03/20/2017 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • FL
  • XXXXX
Web
In XX/XX/2016, my monthly auto payment on NationStar 's website experienced a technical glitch and caused my monthly mortgage payment to not be credited. All other months had been paid up to this month, but due to the technical issue, my payment was " kicked out '' of the system. I was eventually notified and paid the mortgage payment immediately. On XX/XX/2016, I was notified that the payment was late for XX/XX/2016. I had made a regular payment and then proceeded to set up automatic payments from that point forward. Once we submitted the request we were under the assumption the set up was complete and the payments would be timely made. It was not until we were notified in XX/XX/XXXX that payments had not been made timely. We promptly made those payments online. We then proceeded to set up recurring bill payments through the local bank since the original set up had not occurred As with most folks these days we relied on technology and in this specific situation it failed. Certainly, the payments were not intentionally late as I was confident that automatic payments had been established. Both " late '' payments resulted in a reporting to my credit agencies and severely damaging my credit rating. I am requesting that your company update the late payment in XX/XX/2016 credit reporting due to this being a technological glitch and not a consumer oversight or avoidance.
06/17/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NY
  • 11229
Web
In XXXX Nationstar Mortgage company took over ( bought ) my Mortgage from XXXX XXXX XXXX. In XX/XX/XXXX they sent me a letter stating I did not have enough Flood insurance coverage to meet their requirements. I informed them that my agreement with XXXX XXXX XXXX stated I only needed XXXX % of unpaid balance. ( about {$57000.00}. worth of ins. needed ) They went and purchased Gap insurance without informing me. After numerous letters and phone calls with no resolution to the matter I had to get a lawyer involved. After receiving letter from lawyer proving they were at fault in the matter they cancelled the insurance and returned my money to escrow. Since that time they have done the same thing twice. Every three months I receive letter stating I do n't have enough insurance I have to go and fax papework ( which costs me money ). As of the writing of this letter they went and got me Gap insurance, taking the money out of my escrow account and raising my monthly payments. I have {$120000.00} worth of flood ins twice the amount needed. It is very stressful dealing with this company. If I speak to a representative I am told it was an error and will be taken care of. Nothing is done. Then I fax over letter from lawyer all mortgage agreement with XXXX XXXX XXXX and it is cancelled. This time after doing all the same nonsense they have not contacted me or cancelled the ins.
08/10/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • AZ
  • 85718
Web
Our client XXXX ( XXXX ) XXXX applied for a short sale through Nationstar in XXXX of 2014. We have had XXXX offers to present to them since the beginning. Instead of reviewing and submitting offers to the investor they continuously put the home on an Auction website called XXXX to solicit for other offers. This is a scam for Nationstar to continue to milk the servicing of this loan and eventually foreclose. They have not received any better or higher offers and they have scared away every buyer we have had by asking them to pay the full offered price plus 5 % on top for a service no one wants to use. Why would a Buyer we have already procured go and bid on a home and pay more for the house? Whats ends up happening is they offer less to make up the difference in the cost. In addition XXXX sets the opening bids low and congratulatesBuyers when they " win '' the Auction. Then the bank turns around and tell us the bid was too low and the investor rejected the offer. We asked that they stop this useless practice and look at the offer at hand, they refuse. They have been sued in the past by other parties because of their fraudulent practices and we are asking that you reach out to them and request they take this matter very seriously. They are wasting the sellers time, every buyer who has come along, our time and the time if their investor. Thank you for your assistance!
05/08/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 91387
Web
My wife fell sick in middle of XXXX this year. Doctors put her off work indefinitely to treat the cause of her sickness. Me and my wife are sole earners and we both contribute to pay for our mortgage. We contacted our mortgage company and informed them we will only be able to pay half of XXXX 's payment. We explained our hardship to the company and they suggested to apply for loan modification. We agreed and we were instructed to submit the paper work. It took whole month of XXXX to complete the required documentation. We were only able to pay half of XXXX month 's payment. We were told it would take 30-45 days to process the modification. We got a letter from the mortgage company last week dated XXXX XXXX , 2017 that modification was declined because default not imminent / default status not eligible. The reasons gi ven : 1 ) We are current on our mortgage ... .Where as we are {$5300.00} behind as XXXX statement. 2 ) Financial hardship not documented that reduced income ... .my wife gets paid less than half of regular wages from XXXX insurance. 3 ) We have sufficient net income to pay current mortgage ... ..We submitted our income and expenses report which showed our total expenses could not meet the income. 4 ) We have enough cash reserve ... ..We stated in the income report that we have less than {$500.00} cash in the bank.
06/02/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • WI
  • 531XX
Web
I have attempted numerous times to get straight answers from Nationstar and the lawyer they hired to foreclose on me in WI. After a lot of research and after finally getting documents from Nationstar I was able to prove that it was Nationstar that filed a fraudulent assignment with the Register of Deeds and with the Court. Nationstar likes to say they just get their documents from the MERC system, but if you look at the proof I am providing you will see it was a Nationstar notary who signed the assignment and the assignment took place in XX/XX/XXXX when they were servicing the loan. An assignment to XXXX Bank as trustee could not have occurred in XX/XX/XXXX because this particular trust closed in XX/XX/XXXX. Also Nationstar owns agencies that have been sendng representatives to my home to " break-in '' even when they do not have any legal right to be on my property. They claim that they determined my property was abandoned based on fraudulent information. Nationstar said they were taking my complaint seriously, but they never followed up and recently sent yet another person to my home, who came to my home at XXXX and he attempted to break-in until my dogs started barking. I am attaching all of my proof and I am contemplating filing a federal lawsuit against them. Any assistance you can provide is greatly appreciated. Please see attachments for further explanation.
12/15/2017 Yes
  • Mortgage
  • VA mortgage
  • Struggling to pay mortgage
  • PA
  • 17331
Web Servicemember
I refinanced my mortgage with XXXX XXXX XXXX. XXXX 2016.. I was provided an estimate of monthly pay of {$1200.00} at the final closing I was provided that my new monthly payment would be {$1000.00}, for a year I have paid {$1000.00} and paid it on time. XXXX XXXX I received an escrow analysis stating that I had a shortage of {$3200.00}. Also stating that if I do not pay it by XXXX XXXX my monthly payment would go up to {$1500.00}. The actual payment should have been provided to me at closing of {$1300.00} It was discovered that the mortgage company quoted me incorrect figures and neglected to include my taxes of which I was not aware. I agreed to refinance based on fraudulent in accurate information. If the correct figures had been presented it would have shown that I would have only be saving {$28.00} a month versus what appeared t be around {$300.00} a month savings. it would not have been in my best interest to do so at that time. I have contacted the mortgage co by phone, and also had my attorney contact them by letter. The company has not responded as of this date and the action they have taken is to put my XXXX XXXX payment into unapplied funds account. The company is insisting that I pay for the error that they made ( The shortage ), and threatening to apply late fees to my account and report it as delinquent to to credit bureaus where permitted under law.
07/06/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • MO
  • 63020
Web
XXXX XXXX sold my loan to Nationstar Mortgage XX/XX/XXXX. Everything seemed to be going well. Fast forward to XX/XX/XXXX. I paid off my loan on XX/XX/XXXX. In XX/XX/XXXX, Nationstar XXXX created and escrow account on my paid off loan for homeowners insurance that I already had for years with another agency. I sent proof of my insurance and my insurance agent faxed my insurance information to Nationstar Mortgage. XXXX XXXX in the Payoff Department then sent my payoff amount ( after cashing my check and the check clearing the bank on XX/XX/XXXX ) I contacted Nationstar Mortgage via phone. I spent two hours on hold, speaking to eight different individuals at Nationstar Mortgage. I again contacted my insurance agent, who again faxed insurance information to Nationstar Mortgage. I again spent an hour on the phone speaking to two individuals ( XXXX assuring me this issue would be resolved, XXXX in insurance department stated they received verification that I did indeed have insurance ). I sent, still again the payoff amount as quoted to me XXXX. I was assured issues would be resolved. On XX/XX/XXXX, I received payoff amount returned via express mail. I again returned the payoff amount to Nationstar Mortgage. I have never ran into this type of issue, where a loan company sets up an escrow account for insurance that I already have, on a loan that I paid off. Please help.
07/24/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 922XX
Web Older American
Nationstar Mortgage company lost 5 monthly mortgage checks of mine and ruined my credit score. I have sent them proof that I paid, by sending them cancelled/cashed checks, but have not gotten a reply from them since. Instead they sent me a statement, showing I failed to make 5 mortgage payments, which is incorrect as I mentioned. To top it all off, Nationstar just send me a notice of foreclosure. I have been paying my mortgage for 8 1/2 years, and have never been late, and I can prove it. I can not get hold of any person in charge at Nationstar Mortgage, that can stop this predatory and illegal foreclosure!! On top of that, they are now demanding a 50 % increase in my mortgage payments, even though I signed a fixed 15 year loan at 6 1/4 %. Reason given : I did not pay my mortgage for 5 months, therefore they demand that I open an escrow shortage account at monthly payments of {$750.00} instead {$470.00}, an increase of approx. 50 % in monthly payments. I do not want an escrow account, since I have been paying my taxes and insurance myself. Nationstar also refuses to refund {$950.00} in overpaid escrow fund charges. To put it in a nutshell : Nationstar owes me {$950.00} and I owe them nothing, since I 'm paid up with my mortgage payments. And now they want to foreclose - that got to be a cruel joke! This is a mortgage company from XXXX. PLEASE HELP!!
12/28/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • LA
  • 712XX
Web
I had a mortgage through XXXX XXXX which I had been paying on for several years. Recently they sold my mortgage to Nationstar Mortgage. When I got my statement it showed where they are charging me the legal fees for their transaction of purchasing the mortgage. They are charging me for a title search and numerous other fees which are just labeled " legal fees '' and the total comes out to {$3000.00}. I have made two payments to this company since they purchased my mortgage of {$500.00} each, however they only applied {$400.00} of it to my principal and interest and applied the other {$590.00} to these legal fees. The remainder of the legal fees has been rolled into my principal. My complaint is that I do n't see how this can be legal to make me pay legal fees and title search fees for something I did not apply for, ask for, nor give consent for. I do not see how it is legal for them to charge me closing fees for buying my mortgage when I did not ask or apply for a refinance or anything. I was not behind on mortgage payments to XXXX and actually pay extra principal with each payment. I can not fathom that it is legal nor proper for these mortgage companies to charge me legal fees and closing costs for a mortgage that I did not apply for. Please get back to me soon because they have already ripped my off for almost {$600.00} for these fees which I did not ask for.
04/13/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NY
  • 11414
Web
I have XXXX mortgage loans with Nationstar Mortgage. XXXX of the loans was paid in full because I sold the home. Nationstar Mortgage withdrew a XXXX payment from my bank account for the property that was already paid off from my bank account. Therefore my primary residence loan that I have with them was unable to be paid because of insufficient funds in my bank account. I contacted them as soon as I realized what happened. I spoke to several representatives regarding this issue. I was transeferred to a manager and she said they would send a check to me. After 2 weeks i contacted the manager and she said they would transfer the funds to my primary mortgage. I received a letter stating that my loan was 35 days past due and was going to be sent to the credit bureau. 3 weeks later and I just received a check from them and it is short {$1000.00} from the payment they withdrew from the account. I have been unable to get into contact with the manager at this time to see why the account is short. I would like to get the remaining balance of {$1000.00}. I need this to pay my mortgage. I do not want my credit to be affected by their discrepency. I have phone records and emails that show how many times i tried contacting them regarding this issue. Please contact me regarding this issue ASAP. I can not afford to have a delinquent payment on my credit. Thank YouXXXX XXXX
10/09/2017 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • NM
  • 87114
Web Servicemember
We were offered a loan modification/assumption by nationstar mortgage now mr cooper. They told me in 2015 that they needed a QCD from the mortgagor to me the occupant of the property with mom as a cosigner. I got XXXX and had my XXXX XXXX, could not XXXX, XXXX XXXX XXXX XXXX XXXX and needed total care ( XXXX facility level of care ) for 10months awaiting XXXX, had several interventions and now I am walking after a long time in XXXX. I am working with XXXX XXXXo secure employment as a XXXX person and meanwhile my mother, who wanted to cosign to the loan, has been paying through XXXX XXXX escrow. the payment specified in the land contract that wrap the mortgage as investigated by the title company where I bought insurance. I asked for a new package in XXXX. It appears that the company sent the package not to my address, XXXX XXXX XXXX XXXX, XXXX, NM. XXXX which is where I live but to a XXXX XXXX in Florida to the mortgagor 's name for them to modify. The mortgagors had made the point to all that they do not want to modify, do not want the house, nor the loan. The bank states they did want to modify and that they did not send me another package to me because the mortgagors wanted to modify. I am attaching the company response as well correspondence of the mortgagor to me, I believe there is a miscommunication between all parties absent from acting in bad faith.
08/22/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NJ
  • 074XX
Web
Our house burned down in XXXX XXXX. My insurance company sent the checks to cover the rebuilding of our house payable to me and to the mortgage company. The mortgage company is still holding on to {$7800.00} and refuse to give it to me. I need this money to finish paying my builder. They sent an inspector to my house to verify that it was rebuilt on XXXX XXXX, XXXX. The inspector and I both signed the inspection report wherein she stated that the work was 100 % done. You will see that the mortgage company very obviously altered the signed document stating that rather than 100 % completed, the house is only 28 % completed! How on earth can you determine such a precise number - 28 %? The mortgage company has deliberately committed fraud and should be held accountable for altering a signed document. In any event I want the mortgage company to release the remaining funds. This is MY money, not theirs. We received a Certificate of Occupancy, has been occupied since XXXX. There is no legal reason for them to illegally and arbitrarily refuse to release MY money to ME. I was instructed by a representative of the mortgage company to send my complaint to their customer relations department which I did on XXXX XXXX, XXXX. As of this date they have not even had the courtesy to respond to my complaint. Copies of the documents and my last correspondence to them are attached.
09/17/2018 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • MD
  • 21113
Web Servicemember
Nationstar purchased my loan from XXXX XXXX XXXX around XX/XX/XXXX while I was still on ChapterXXXX. Right before the loan was sold I received an escrow analysis that stated my mortgage for the year was {$2000.00}. Once Nationstar started servicing it they said the mortgage was {$2400.00}. I brought this difference to Nationstar 's attention and they said they do their own escrow analysis when they take over a loan. I then started to pay the larger amount in XX/XX/XXXX. They finally adjusted the payment to the lower payment in XX/XX/XXXX. When I come out of Chapter XXXX in XX/XX/XXXX they informed me I was 4 months behind on my mortgage. This was attributed to payments they said I missed during my bankruptcy as well as my not paying the {$2400.00} amount versus the {$2000.00}. I went into a forbearance agreement with them that started XX/XX/XXXX for {$12000.00}. I complete the plan XX/XX/XXXX. They are still reporting the account in forbearance and that my account was 180 day late. Considering they gave me an escrow refund of {$5700.00} in XX/XX/XXXX I to have been severely overcharged during the time they serviced the loan. If you subtract {$5700.00} from {$12000.00} you would get {$7100.00}. That would equal to about 3 1/2 months. I have disputed this with the mortgage company and XXXX. Nationstar continues to respond to XXXX that their reporting is correct.
02/02/2018 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • NJ
  • 08857
Web
2016 was a hard year. My son, proudly serving his country in the XXXX, went through a painful divorce while stationed in Hawaii. Helping with the legal fees of a long, ugly custody battle as well as the enormous expense of flying to and from there and my home took every cent I had. Things took an even worse turn, when S ocial Services seized his XXXX XXXX XXXX XXXX and his XXXX XXXX XXXX XXXX. At this point, I did what any mother and grandmother would do, and dropped everything and got on a plane. With my help, we regained custody. But at the end of this nightmare, my savings were gone, and Id worked one month out of the entire year. At the start I was working two jobs. Our family banded together to help care for the children, and even my ex-husband helped as best he could to keep me afloat. I had gotten a payment or two behind on my mortgage and we paid what was due. It is hard to bounce back all at once. Time passed, and as we all resettled back into our lives, I found myself somehow behind by three months. I thought I could pay it back like last time, but the loan had been accelerated. I pleaded with the bank to work with me. Mr. Cooper would be pleasant on the phone, but nothing would be resolved. The fees were still mounting. Someone in only five months, I owed a years worth of mortgage payments! Now I am back in XXXX XXXX, and back to working full-time.
01/31/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • TX
  • 76014
Web
My current mortgage is Nationstar. I fell behind on my payments and started bankruptcy in XXXX after reduction in hours at work. In XXXX XXXX I defaulted again w Nationstar and my bankruptcy case was dismissed. Since this in XXXX XXXX when it was dismissed I have tried to do loan modification. After filing all the forms they requested they kept making excuses that my paystubs could n't be read. To resubmit this and call back next week. End of XXXX XXXX I still had not gotten anywhere because they were still not happy with my paystubs and trying to read them even after explaining paystubs work days and check amt. I hired a company to modify loan for me. Again they made me resubmit all the packet since they no longer had my paper work. Again complete paperwork requested was submitted last Fri they are requesting wages for a week in XXXX I did n't work. They also requested I resubmit their tax document form XXXX XXXX current date and not the date of when I first filed in XXXX XXXX. In the meantime they somehow put a for sale date on my home for next week XXXX XXXX and failed to inform me. I have to resort to spending another XXXX to file bankruptcy again. The balance on my loan? {$14000.00} The company I hired has worked w them in the past and the person helping me directly says they are clearly trying to keep the home that he has never encountered such trickery.
09/01/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • AZ
  • 85209
Web
Nationstar took XXXX as part of my last loan modification agreement and held it in an escrow account. I paid the remainder of my XXXX house payment of XXXX plus dollars and the amount added up to the total XXXX house payment. NationStar never advised me that the XXXX was going to be held in an escrow account and they refuse to use these monies for my house payment. XXXX persons I had spoken with during the month of XXXX noted to me that these monies would go to my house payment. I called them again today, XXXX XXXX, 2015 and was told these monies have been denied to go to my payment. I can not have mark on my credit file due to their dishonestly. They are stated they have the XXXX in a suspense account and the remainder of the house payment is in an escrow account because " they did n't know where else to put it ''. The loan modification process is also awful. Their customer service is awful and they have many persons in their customer service that refuse to give direct phone numbers to a manager. It took me over XXXX hour on the phone to speak with someone in another department and he spent another XXXX hour with me on the phone. At the end, he said I need to call back to their " loss mitigation department '' I know NationStar received federal $ $ for assisting with the housing crisis. I completely understand why a class action lawsuit was filed against them.
06/01/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • MS
  • 391XX
Web Older American
My mortgage was sold to Nationstar several years ago. I have had nothing but problems with them since. My husband and I have only social security as income. We live on a tight budget and emergencies can cause big problems. Got behind on payments and did a modification and was paying on time and early until we had a problem and got behind. Person helping me was no help at all. Never told me I could put arrears in a repayment plan. Instead offered another modification. I explained from the very beginning, when I was only a few payments behind, that I did not have internet and she needed to mail me the forms to fill out. I already knew the documents they would also need so I had them ready. After phone calls, voice messages and emails, six months later I'm told they don't mail paper forms!!! Now when I ask about repayment I'm told they looked into doing it in XX/XX/2018 but it was a year and I didn't have the amount available, whatever that means. I ask why I wasn't told about this and I'm told they only send a letter if I get approved??!!! This company is a mess and now I face foreclosure. I was never treated right and want to file a formal complaint against Mr Cooper and XXXX XXXX my dedicated loan specialist. Very poor quality work on my behalf. This should have been resolved within a few months as a repayment plan. Thank you for any help you can give me.
11/30/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 34293
Web Older American
***CRIMINAL FRAUD BY XXXX XXXX , XXXX XXXX , XXXX XXXX FAILURE TO MAIL MONTHLY STATEMENTS IN XXXX LYING TO CFPB ABOUT RESOLUTION*** LOAN SERVICING FRAUD**** CRIMINAL THEFT****FAKE CUSTOMER SERVICE**** ILLEGAL ATTORNEY FEES*** ILLEGAL INSPECTION FEES *** ILLEGAL LATE FEES *** CRIMINAL FRAUD *** NATIONSTAR TOLD THE CFPB IN XXXX THAT WE AGREED TO A RESOLUTION. WE PAID AS AGREED BUT NATIONSTAR KEPT A BALANCE ON THE ACCOUNT AND THEY HAVE COMTINUED TO ADD LATE FEES, ATTORNEY FEES AND ILLEGAL FEES OF OTHER KINDS TO A LOAN THAT IS CURRENT WE HAVE ASKED COUNTLESS TIMES TO HAVE IT CORRECTED BUT THE AMOUNT CONTINUES TO GROW AND THEIR ARROGANCE GETS BOLDER EACH MONTH AS THE ILLEGAL FEES CLIMB THIS IS NO ACCIDENT OR OVERSIGHT. THE ENTIRE COMPANY IS A FRAUDULENT CRIMINAL SCAM PROVIDING NO VALUE WHATSOEVER TO ANYONE THEIR CUSTOMER SERVICE IS NOT ONLY THE WORST IN THE INDUSTRY IT IS INTENTIONALLY MISLEADNG XXXX XXXX, XXXX XXXX, AND XXXX XXXX HAVE ALL LIED TO THE CFPB IN THEIR RESPONSES. FRAUD HAS BEEN PROVEN AND CONFIRMED BUT THESE EXPERTS IN CRIMINAL CONVERSION HAVE PENCIL WHIPPED NUMEROUS CRIMES INTO A FALSE STATE OF LEGALITY. LOAN ORIGINATION FRAUD IS ILLEGAL. PREYING ON MINORITIES, LESS EDUCATED AND ELDERLY USING FRAUD IS ILLEGAL. LOAN SERVICING FRAUD IS ILLEGAL. ... XXXX, XXXX AND XXXX ALL HAVE STATED IN WRITING, HOWEVER, THAT CRIME IS LEGAL WHEN THEY SUPERVISE IT.
05/05/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Credit monitoring or identity theft protection services
  • Billing dispute for services
  • MA
  • 010XX
Web
Since XXXX of XXXX I was on a repayment plan with Nation Star mortgage that was to end in XXXX of XXXX. The payments were for XXXX due to the fact that I also had monies in suspense. Now that the re payment has been fulfilled, Nation star mortgage is stating that the repayment plan was set up incorrectly with XXXX XXXX, whom is supposed to be a " dedicated loan specialist. '' Nation Star is reporting to the credit bureaus that at this time I owe since XXXX of XXXX. This is incorrect and I have fulfilled the five months and total amount due of XXXX. Nation Star has claimed today, XXXX XXXX, XXXX, that the repayment plan was set up incorrectly- they should have certainly noticed this during the five months they have been receiving the funds for this repayment plan. If, indeed, their representative set this plan up wrong this is their error, not mine. I want the credit fixed and updated on my credit report reflecting current. Furthermore, if they made a monetary error, as well, this is their error, and they need to fix it, whether that money has to come from their bank or their representative I do not care. This is their error to fix and correct promptly. I am currently trying to receive a car loan and Nation Star is the only company that does not have me current on credit reporting. Now that I am current with Nation Star, they need to update the credit ASAP.
09/09/2015 Yes
  • Mortgage
  • VA mortgage
  • Loan modification,collection,foreclosure
  • KY
  • 40218
Web
I have repeatedly requested information from Nationstar regarding their alleged right to service my mortgage. I have sent numerous validation requests, QWR 's, as well as letters to the CEO regarding the inconsistent, misleading, and disturbing information I have received from Nationstar. I have several documents from Nationstar with claims that they are servicing this mortgage for different entities at the same time. As a consumer, I have the right to make sure that I am paying the correct entity who has the right to collect. I have made numerous phone calls to Nationstar and each time I receive different information. It is no secret that there is rampant mortgage fraud going on in this country and I am trying to protect my family becoming victims to this fraud. Nationstar has also charged my family monthly for inspections that were never done. They refuse to correct or explain why we were charged for inspections. My latest request for information was sent to Nationstar CEO XXXX XXXX hoping that he could shed some light on the misinformation coming from his company. During calls to Nationstar they mislead consumers as to whether they are a debt collector or not. After repeated questioning about why they state " At times Nationstar may act as a debt collector '', they reluctantly indulge that they are a debt collector. This is very misleading to consumers.
04/02/2018 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • NC
  • 28214
Web Servicemember
In XX/XX/XXXX my husband and I got a few months behind on our mortgage. Nationstar Mortgage allowed a large payment in XX/XX/XXXX and after that, consistently informed us we needed to pay the entire remaining amount due and that they could not accept partial amounts toward the balance owed. In XX/XX/XXXX I contacted them and received an email on XX/XX/XXXX from representative XXXX XXXX. She provided an amount and a deadline of XX/XX/XXXX to avoid foreclosure. I have the email and will attach it. However, when I called Nationstar for an overnight address a few days later, I was informed by the person on the phone that they had never heard of XXXX XXXX and that my account had, in fact, been sent to foreclosure prior to the receipt of XXXX 's email to me. Soon thereafter we received an eviction notice from our county. Because I had the amount needed, my husband and I applied for reinstatement, which we were able to accomplish and were able to keep our home. The issue I have with this entire process is that a Nationstar representative provided a payment amount and deadline IN WRITING and then Nationstar refused to honor this or even acknowledge that this individual worked for them. The reinstatement amount I had to pay included approximately {$2000.00} in attorney 's fees which I feel Nationstar ( now known as Mr. Cooper ) should reimburse to me.
06/08/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 92404
Web
The home is in foreclosure. The past 4 months Nationstar was made aware that the property was in the process of being purchased/ sold to a new party, which is why numerous reinstatements and pay offices were being order on a monthly basis. The file is now in escrow and ready to close. Nationstar was made aware that the file was in escrow and was sent over all pertinent documents pertaining to the transaction Nationstar will be paid the full amount owed via this transaction but they are REFUSING to let the transaction be completed. We are asking for the sale to be postponed so the loan can be funded and Nationstar can received their payoff in full. We are simply asking for an additional 2 weeks to 30 days at the most. There is no tangible reason why Nationstar should not postpone the sale date. At this point it is apparent Nationstar would rather foreclosure than assist in this process. The XXXX feel as if they are being discriminated against based on race, ethnicity, national origin. The events described above are just a sample of the practices that are taking place at Nationstar. Nationstar appears to be more interested in foreclosing on home and fire selling them at auction to make a profit. It appears that Nationstarss lack of participation to complete this transaction of Homeowners file indicates a preference to profit directly from their hardships.
01/04/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • NY
  • 10705
Web
I have been working to modify the loan on my primary residence since XXXX. We sent all paperwork to both NationStar and their counsel. I never received any documentation from them until we requested a reason on why they denied the loan modification. The attorney sent over XXXX letters in which they claim were sent out with missing documents. These were never received. On XXXX XXXX I faxed over another application to NationStar in hopes of modifying my loan. On XXXX XXXX i emailed my attorney to see if he had heard a response. He had not. I check my mail daily and never received a letter from NationStar acknowledging my paperwork or asking for more documentation. On XXXX XXXX as well I called NationStar to find out what the status of the application was. I was told they were in receipt of the modification and that there were two documents they were missing. I was never given a date to have them returned and still had not received any correspondence in the mail to my property or attorney. On XXXX XXXX they sent a letter out denying my loan modification because they did n't receive the documents they requested. I have not received anything with a description of what they needed. This is the second time in which NationStar has not acknowledged my application or communicated with what they needed. In a letter dated XXXX XXXX i received a notice of sale date.
05/30/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 90650
Web
My loan was a XXXX XXXX loan and was a 10 year interest only. I have been trying to modify since this loan was serviced by Aurora. It was then transferred to Nationstar. So I have been trying since 2011. They have now added the principle and the amount is too high for me to afford and the last denial stated I was denied because I was current with my loan and that I have sufficient income and assets. This is far from the truth. They added almost a XXXX to my payment to include this as principle. So now my payment is like XXXX. My take home pay is XXXX, The money I have in the bank is what I owe now that I am behind since XXXX and I have been saving so I can make at least XXXX payment. If I was modified at the time or any time prior to adding the principal I would not have fallen behind. If you look at my payment history, I have fallen behind and shows that I have been struggling for awhile to keep my payments. I even got help from Keep Your Home California with the reinstatement but NO modification. I am not asking for a free home but I just want something I can afford. My wife takes home about XXXX and we have XXXX child XXXX years old. This is our community and where my son grew up. I need your assistance with XXXX XXXX and Nationstar. The only assets I have is in a retirement account and they are using that against me. What will I do when I do retire?
06/10/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • SC
  • 295XX
Web
I have a case number from a former complaint case # XXXX On XX/XX/XXXX I received a loan modification from Nationstar Mortgage ( my former mortgage company was XXXX ) when Nationstar took my loan over my loan increased almost XXXX, which I questioned several times but no one at Nationstar could tell me. That 's when I sent you the complaint and then the XXXX was taken off my loan. One of the many times I called and questioned was on XXXX/XXXX/XXXX I called Nationstar and asked why my loan went from XXXX to XXXX ref # XXXX also another ref # XXXX for property inspection fees and legal fees. For XX/XX/XXXX until I sent you the original complaint I never missed a payment. When I talked with XXXX XXXX employee # XXXX today, XX/XX/XXXX she stated this had been one of the complicated cases she had ever seen. I then call XXXX @ XXXX which was the one that was suppose to send me papers which I never received. One of my problems is they have NEVER sent me mod. Papers to sign like XXXX told me and several other Nationstar employees have told me. Another problem is why should I have to do a whole other modification when it was Nationstar 's error? Nationstar said today that they denied the modification from XX/XX/XXXX because I never sent the signed papers back. I never received the modification papers. Please help me this has gone on way to long. XXXX XXXX XXXX
03/05/2018 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • FL
  • 33055
Web
After Hurricane Irma I called my loan servicer Mr.Cooper formally known as XXXX XXXX XXXX. I called to make arrangements to defer two month of payments for XXXXXX/XX/2017 due to the disaster at which time the representative stated that I would have to resume making payments XX/XX/2017. Instead in XXXX I received a hand delivered notice to my home about foreclosure and different options I have to save my home, I called Nation Star Mortgage to inquire about the notice I received. The representative looked up my account and stated the everything was okay that she sees where I resumed making payments for the month of XXXX. To disregard the notice that those notices are generated automatically. I asked if she was sure because I don't want problems with my home. I haven't even recovered from the disaster because I was in between jobs. She stated I was okay. However, on XX/XX/2017 I received another notice delivered to my home and they then started coming in the mail. Checked my credit report and it shows on my credit report that my account is delinquent. I called again and to no avail the manager stated that the only option was to refinance my home or do a modification.Monthly statements are showing delinquent payments for the 2 months. Please help me.Its hard to recover after a disaster I'm currently fighting with the insurance company to repair my roof.
03/07/2017 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • AZ
  • 852XX
Web
Nationstar Mortgage approved me for a standard modification in XXXX XXXX, with payments ( {$1600.00} ) in my Trial Period Plan due in XXXX, XXXX, XXXX, and XXXX XXXX. I paid {$1600.00} on XXXX XXXX, XXXX XXXX, and XXXX XXXX. Nationstar 's web site showed my XXXX and XXXX payments had been received. When I logged in last night to make sure XXXX 's payment had been received and correctly applied, I was shocked to see that my modification had been terminated. The explanation given was that I had not made my first payment in the Trial Period Plan or that I had requested the modification be terminated -- neither of which is true. The web page showing I had made XXXX 's and XXXX 's payments is now gone. Instead, I have a payment history showing payments I never paid, a payment reversal ( which never happened ), and a payment for more than the {$1600.00} I actually paid. Neither representative I spoke to today was helpful. I 'm faxing a letter and documents to Nationstar 's Research Department, but I 've dealt with the same Research Department in the past for a Qualified Written Request, which they did not fully respond to and also took far longer to respond than RESPA allows. I really need this modification and am concerned they will get around to my fax eventually but not in time to reverse the termination. I have only XXXX left in my Trial Period Plan.
02/25/2017 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • CT
  • 062XX
Web
I fell behind in my mortgage payments and was contacted last XXXX by a credit associate with my mortgage company. She assisted me in beginning the modification program. Once I began the process, my associate was changed. I have now submitted the modification paperwork no less than 6 ( six ) times since XXXX, and each time there is a reason why the modification can not be completed. The most recent time I submitted the documents, I double and triple checked the paperwork to be sure that it was accurate, complete, and signed in black. It was. Once I contacted the mortgage company ( my rep does not follow-up on her accounts ) this morning, I was informed that the paperwork was missing the Compliance Agreement page. I vehemently disagreed and asked to speak to the manager. The manager was also unable to verbalize a resolution that was acceptable, and said that he would contact me Monday, as the Modification department did not work weekends. Once I was able to review the copies that I had made of the documents that I sent to the mortgage company, I realized that either someone in the scanning department deliberately left a page out, or whoever received the document discarded or 'lost ' the Compliance Agreement ' page. This process has been going on for seven months. I think the mortgage company wants me to not complete modification and to leave my home.
08/29/2018 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • CA
  • 92503
Web
I started a short sale process in XX/XX/2018 with Mr. Cooper. The process has been so long, my agent has submitted all requested documents and the bank has taken very long to work the file. we were told the file is only worked on every 5 days but at times it is way longer than that to get responses. The bank has always KNOWN of the FORECLOSURE SALE DATE and says they are working with us and will hold or postpone the sale date while we are working the file but they actually never do. On XX/XX/2018 they said the short sale has been approved as long as a counter offer of XXXX was submitted, the bank conveniently deleted that ONE MESSAGE but you can see attached the responses to that message and the message alert through my agents email that shows the date of the message being sent. The counter offer they needed to provide approval was sent and the approval never came. we called numerous times to have sale date of XX/XX/2018 postponed and they said they would but actually never did. It has been nothing but mortgage servicer abuse that has taken this long!!! All I want is to avoid foreclosure and I don't appreciate the games they are playing with my file. 5 moths with a file is just way too long when there are not many short sale files left to work with. Not answering messages or working the file on a timely manner is really time consuming for everyone.
06/14/2018 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • TX
  • 76502
Web
I had several major medical complications in XX/XX/XXXX with three hospitalizations ; and with my husband having to take time away from work and major medical bills the expenses really started to affect our ability to stay up to date with our mortgage. I applied for a mortgage modification with Mr.Cooper and they decline despite the fact that all required documentation was sent to them. I decided to accept a payment plan.The plan stated I would make 3 payments in the amount of {$1700.00} from XX/XX/XXXX to XX/XX/XXXX. We made all three payments as agreed. The terms of the agreement stated that once we completed the payment plan our mortgage would be current and we would continue making our regular monthly payment of {$1000.00}. The problem is that the Mr.Cooper did not keep their end of the agreement and upon completing the payment plan we continue to receive statements stating the payment due is {$1600.00}. This amount includes {$210.00} in fees that according to the plan should not have been assessed. I have made multiple attempts to resolve this issue with the lender with no success. In my last call I was told a case was opened to investigate the issue but over 4 weeks have passed and I never received a call back or any communication. In the meantime the lender has continued to send us harassing letters stating their intentions to take our home.
10/20/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • TX
  • XXXXX
Web
My mortgage was transferred on XXXX XXXX from one servicing company to another. However, my house was sold and the closing is scheduled for XXXX XXXX with the title company. This scheduling was done several weeks ago without any prior knowledge of the impending loan transfer. I received the letter of transfer on XXXX XXXX and when I contacted both servicers to receive a payoff statement, neither of them are able to provide it to me. The previous servicer says that the loan is already transferred and they do not have a way to send me a payoff statement anymore. The new servicer says that the loan boarding process is not complete and until it is in their system, they can not provide me with payoff statement or anything else related to the loan. Without this payoff statement, I will neither be able to close the sale of my current home on XXXX XXXX, nor close of the new home I am moving into which is scheduled for XXXX XXXX. This results in penalties on both contracts, as well additional charges related to change of schedule for movers, furniture delivery arrangements, utilities and various other logistics involved in moving from one house to another, not to mention the immense stress this is causing me. I feel that, as a consumer, I should n't have to suffer or deal with consequences that are a result of a loan servicing transfer between XXXX banks.
12/24/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • NY
  • 11413
Web
On XXXX XXXX, XXXX, I mailed a qualified written request to Nationstar requesting certain information and documents. Specifically, I requested : the identity of the owner of my loan ; any language in the applicable servicing agreement or investor guidelines that would restrict a loan modification ; an itemization of costs, fees and expenses charged to my account since I defaulted ; a description of Nationstar 's efforts to establish live contact with me within 36 days of my delinquency to inform me about loss mitigation options ; a copy of the notice Nationstar sent me as required by XXXX CFR XXXX ( b ) ; and a copy of the loss mitigation application I submitted to Nationstar on or about XXXX XXXX, XXXX, as well as Nationstar 's written responses to that application. That qualified written request was delivered to Nationstar on XXXX XXXX, XXXX. On XXXX XXXX, XXXX, Nationstar mailed a purported response to my qualified written request. In this letter, Nationstar claimed that it would enclose the following documents : the note and security instrument ; the payment history ; the most recent billing statement ; the notice of servicing transfer ; the most recent escrow analysis statement ; and the payoff quote. I never requested these documents. Nor did Nationstar provide any of the documents or information I requested in my qualified written request.
10/31/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Application, originator, mortgage broker
  • CA
  • 91784
Web Older American
I have applied for a loan modification with Nationstar Mortgage several weeks ago and have since received on XXXX/XXXX/16 a letter dated XXXX/XXXX/16 letting me know what they are waiting on. I have enclosed the letter stating what they need, nothing from me but info from other parties. Since I have applied Nationstar has recorded a " NOTCE of DEFAULT '' and a SALE DATE of XX/XX/2016, this is " DUAL TRACKING ''., which is a violation of the recently-enacted HOME OWNERS BILL of RIGHTS, civil code 2923.6 ( c ), which prohibits a lender from recording a " NOTICE of DEFAULT '' or " NOTICE of SALE '' or conducting a Trustee Sale while a Loan Modification is under consideration. I am being indindated with phone calls, letters and home visit by parties wanting to buy my home due to the NOTICE of DEFAULT being recorded at the county, this has to stop. Until I receive a letter of approval or denial on my loan modification I should not have to be stressed out from the illegal dealings of Nationstar Mortgage. CFPB get on your job because I know you are aware of this " DUAL TRACKING '' especially by NATIONSTAR Mortgage who has been under severe scrutiny by the Mortgage industry. I am so tired of what these crooked mortgage companies can get away with eith just a slap on the wrist. I will fight Nationstar from stealing my home even if it takes me to my grave!
01/22/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 34120
Web
After my Loan was purchased from Nation-star they preceded to say that I needed flood insurance however I am not I provided survey. Two months go by and collection calls come in after many phone hours trying to get to the bottom of this they needed a Map Addendum which I then provided. Another 2 months go by no adjustment to the records. Charging me late charges and reporting to credit bureau that Im late on payments when I still continued to pay my monthly mortgage on time. Finally after numerous calls the insurance is fixed and removed from my loan. Now they are saying that I am behind a payment. How is that when I provided all the documents to show actually an extra payment is in. They continue to send people out to take pictures of my home and charge fees to me even tho i have told them I occupy the property. The credit bureau reporting in accurate information is very concerning as I cant refinance or get the pmi off of my loan as it looks like i am behind and i am not. I have plenty of documentation, emails and voice messages to substantiate my claims. I have spent countless hours on the phone thru emails etc and nothing has helped. I am a single mother and my home is important to myself and my children this situation is very sad. I 've seen Nation star foreclose on properties because of the same lack of communication. Please Advise Thank You
01/09/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 95210
Web Older American
I am a XXXX year old man trying to hold on to my home. I was two months behind when I contacted XXXX XXXX around XX/XX/XXXX at Nationstar bank trying to set up a payment plan. After about an hour or so being on the telephone we hammered out a payment plan : The agreement is as follows : XXXX payment for {$290.00} Confirmation # XXXX : XX/XX/XXXX payment for {$1000.00} Confirmation number XXXX, XX/XX/XXXX payment for {$1000.00} confirmation number XXXX. Prior to the confirmation of the payment arrangement by Nationstar I had to be qualified on on the telephone. Per Nationstar instructions a telephone call had to be made every two months to set up the automatic payments going forward. I contacted Nationstar who gave me a confusing answer about my payments, Nationstar said they were returning 3 payments back to me of {$1800.00}? According to the payment plan which I have kept, Nationstar should have received the aforementioned payments of {$290.00} and {$1000.00} which does not equal {$1800.00}, because I have never received a escrow analysis I have no idea what the lender is holding in my escrow account to be applied to my payments. Nationstar in my estimation is trying to take my home illegally, despite the fact that I made arrangements with them to pay back my loan, Nationstar is breaching our agreement, and I am to old and frail to fight back.
03/23/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 77018
Web
I have a mortgage with Nationstar Mortgage. In the middle of XXXX, I received a bill stating that my payment would go up beginning on XXXX XXXX, 2017 by {$220.00}. On XXXX XXXX, I sent in my regular payment of about a {$1000.00}, but they refuse to deposit it on my account. They are stating that they can not deposit it because the check has been suspended until I send them the updated amount. I am on a fixed income and I live with my sister who is on social security XXXX. We can not afford to pay this type of an increase without having prior notice to prepare. They are now stating that my mortgage is going to be reported on my credit as late, when I paid them what I always pay on the first. I do not understand how this is ethical. According to information on the Federal Trade Commission website, it states that the servicer must give me a statement that clearly itemizes the estimated taxes, insurance premiums and other anticipated amounts to be paid over the next 12 months, and the expected dates and totals of those payments, which has not happened. They are now also making me work through their bankruptcy department, which I am fearful will add additional expenses to my account. Being retired on a fixed income and living with a sibling who is XXXX, it is very hard to make ends meet, much less taking on a new expense without sufficient warning.
10/12/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CO
  • 80226
Web
On XX/XX/XXXX I submitted my application for Loan Modification assistance. My request for modification assistance has been under review. On XX/XX/XXXX I received a collection call from a representative at Nationstar Mortgage that said my request for modification assistants had been denied due to negative disposable income. She wanted to know what are my plans for the home since it is in foreclosure. I asked her why have n't I received a denial letter. She then stated it would be mailed. Today is XX/XX/XXXX and I still have not received a denial letter. Additionally I received a notice of a class action lawsuit XXXX Nationstar Mortgage LLC, Case No XXXX. This notice states that If I was charged for lender placed insurance by Nationstar ( which I was ) for your residential property this settlement will provide you with the opportunity to claim a credit towards what you currently owe the Nationstar Defendants if you did not pay but still owe the premiums for that LPI Policy to the Nationstar Defendants during the class period. XX/XX/XXXX - XX/XX/XXXX. Claims must be postmarked by XX/XX/XXXX. Here is the link for more information XXXXXXXXI told the representative that called on XX/XX/XXXX. How can Nationstar have accurate reinstatement figures if this settlement had not been taken into consideration? I still receive collection calls from Nationstar.
08/27/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NC
  • 28056
Web
I contacted nationstar in XXXX 2013 about my XX/XX/XXXX payment. I asked if there were any programs I can use for my payment. My son was starting college and he had several fees and charges popping up and I was n't sure how many more were coming. I was advised that I could n't move my XX/XX/XXXX payment to the end of my loan cycle but I could make my XX/XX/XXXX payment over the next four months in equal payments. I made it clear that I could make my XX/XX/XXXX payment and I did n't know if they had programs for college families. It was offered to me as a payment option and not ever was I told it would show up on my credit report as MISSED payments ( three in total ). I did n't pay XX/XX/XXXX as agreed and paid extra over the next four months. I found through XXXX XXXX that I had three missed payments in 2013. I called Nationstar and was told why it reports that way and if I asked the question would it hurt my credit they would have told so. So it was my fault that I didnt ask the right question. I am not happy. I would have made my payment and if needed borrowed money from my XXXXK. The sad part is no more fees came up for my son and this was all for nothing. I thought it was so awesome that this company had so many ways of providing customer service through payment options. I feel frustrated and am thinking of taking my account to another bank.
08/15/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • VA
  • 238XX
Web
NationStar has continuously refused to deal with me honestly & fairly. I fell behind in my payments when my husband died but now I have help from a neighbor trying to reinstate my mortgage. We started about 4 months ago, got a reinstatement amount, and were told by the attorneys that NationStar told them to refuse the check. Since then we have gone from around {$25000.00} reinstatement to around {$40000.00} reinstatement with no explanation of fees. I do not believe I should have to pay for anything since the refusal of the reinstatement check several months ago since I offered payment of all back payments & expenses. I have emails back & forth from NationStar showing where they refused to send what we requested. From the limited details I have, I have been billed for services that were never performed and overbilled for services ( like {$400.00} to put a lockbox on the door ). I now have the ability to reinstate the mortgage, but refuse to pay for things that I do not really owe. All I am asking for is a detailed accounting of these expenses & credit for items I should not have to pay. I 'm asking for an investigation of my account ( and others if you like ) to show a pattern of fraud & abuse. I have many more comments & details concerning my frustration & aggravation as a XXXX American trying to save my family home of XXXX generations ...
03/07/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Settlement process and costs
  • CA
  • 902XX
Web
This is follow up complaint I filed regarding XXXX XXXX XXXX on XX/XX/XXXX, ,and now transferred to XXXX XXXX XXXX , SERVICER NATIONSTAR MORTGAGE LLC. , loan reference NO.XXXX. Now my only home I grew up was forclose and sold on auction by XXXX XXXX XXXX XXXX XXXX XXXX on XXXX. On XXXX I sent " QUALIFIED WRITTEN REQUEST, COMPLAINT, DISPUTE OF DEBT AND VALIDATION OF DEBT LETTER, TILA REQUEST '' but it was ignored by NATIONSTAR MORTGAGE LLC XXXX XXXX XXXX Waters Blvd.. TX XXXX, XXXX. number XXXX XXXX, and to NATIONSTAR 'S ATTORNEY THE XXXX XXXX A LAW CORPORATION address XXXX XXXX XXXX XXXX XXXX XXXX, XXXX CALIFORNIA XXXX XXXX President Obama 's Executive ORDER XXXX " Establishment of the FINANCIAL FRAUD ENFORCEMENT TASK FORCE " explicitly acknowledge the existence of significant crimes and other violations in XX/XX/XXXX, The Department of Justice worked out a settlement with XXXX XXXX XXXX and did not consider this settlement.. Now I am dealing with XXXX XXXX XXXX XXXX XXXX XXXX address XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX .One of their agent name XXXX XXXX harrassing me to leave my house because i do n't own it anymore.. I notified NATIONSTAR MORTGAGE and informe me the company harrassing me is unknown to them .I was told by XXXX XXXX XXXX TO SIGN ANOTHER AGREEMENT. I feel like I am facing another fraudalent activity.PLEASE HELP.
08/28/2015 Yes
  • Mortgage
  • FHA mortgage
  • Application, originator, mortgage broker
  • AL
  • 35022
Web Servicemember
I went through a home modification in XX/XX/XXXX. XXXX sold my mortgage to Nationstar Mortgage. Nationstar tends to go up every year and I have a fixed rate. I asked why and the representative stated the taxes are going up. When I get my notice from the tax assessors ' office, the taxes were going down but the mortgage was constantly going up. Lately whenever I try to lower my rate by refinance, streamline, or any type of service, they say I do n't qualify or you need to wait a year. When the year is up, the hit my credit stating I am late. Recently I paid my mortgage and the representative stated I was late and I know I was n't. she stated that by the time it posted to my account on their end, it was late. I told her that I have no control over their posting system but I should n't have to suffer for their error. My mortgage went from XXXX to in XX/XX/XXXX XXXX. I told the representative that this mortgage is getting to be ridiculous. The representative asked why am I complaining? I told her I was complaining, I was merely mentioning the practice of this organization. She laughed. I have not done any additions or modifications to this property. To me it seems like this company price gauge the property to keep customers locked in to them. Businesses should understand that word of mouth goes a long way and they should n't abuse the customers.
04/06/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 91362
Web
On XXXX XXXX, XXXX Nationstar sent me a letter requiring proof of my condominium unit owners insurance. My agent, XXXX XXXX forwarded that information to them. On XXXX XXXX, XXXX Nationstar sent me a letter titled, " PROOF OF INSURANCE RECEIVED. '' Beginning XXXX XXXX Nationstar increased my monthly mortgage payment by approximately {$400.00} claiming that my escrow account was short the amount that was required to pay for the insurance that my agent proved I had ( and their letter dated XXXX/XXXX/XXXX confirmed ). I did not pay this new mortgage amount ; instead, I paid the amount that I had been paying, {$2000.00}. For both the XXXX XXXX and XXXX XXXX payments Nationstar continued to charge the extra {$400.00}. I did not pay that money. For both of those months I paid my normal amount, {$2000.00}. Today, XXXX XXXX, XXXX I tried to pay my mortgage in the amount of {$2000.00}. Nationstar would not allow me to pay because they claim that I owe over {$3000.00}. On Thursday, XXXX XXXX, XXXX and Monday, XXXX XXXX, XXXX I spoke on the phone with representatives of Nationstar who assured me that they would take care of this matter. The person I spoke with on XX/XX/XXXX said that it would be taken care of within 2 business days. The person I spoke with on XX/XX/XXXX said that it would be taken care of within 5 business days. This has not happened.
12/27/2017 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • MD
  • 217XX
Web
we had a short sale in progress with a great contract offer well qualified buyers. The first mortgage was listed in 2nd place and the heloc was in 1st place it took the 2nd mortgage all most a year to get change. Finally the first was in place and we should have closed sometime in XX/XX/XXXX. The first mortgage Mr. Cooper was double tracking then once they were in first place they tried to foreclose. I had been receiving notices that this was being moved to XX/XX/XXXX. But with less then a days notice they were going to auction the home. I had to file chapter XXXX in order to have a home to live in. This should n't have happened. I had an attorney working to get this short sale to close. We did everything possible so that Mr Cooper mortgage company would have a full payoff. But they would n't respond to our attorney.. I was very upset. I did what I was suppose to do. We have been very honest with everyone associated in this deal. But for me to have to file in order to have a home to live in after I have a great buyer who has been very patient and waiting for these mortgage companies to do the right thing. This is just plain wrong. Mortgage companies should not be allowed to double track when working with the public like this. We did n't want a foreclosure on our credit. A short sale is bas enough. Our attorney has also filed with you too.
07/20/2016 Yes
  • Mortgage
  • FHA mortgage
  • Settlement process and costs
  • CA
  • 92883
Web Older American
I did a modification with Nationstar Mtg. in 2013. In my modification is was unclear that they were adding a XXXX trust deed for the arrears. This has created a financial hardship for me due to the loan limit restrictions for XXXX XXXX. The subordinated note provided to me states that this loan is due in XXXX. It was completely unknown to me that this was a balloon payment. On this document they failed to indicate that there is a balloon payment feature. When I spoke with them I was under the impression that this amount was being forgiven not added as a second with a balloon payment. They contacted me several times on different occasions to sign documents and sent out a notary public each time. When I asked what they were for, I was told that is was to finalize my modification, no mention of a second. After sending XXXX different people out Nationstar Mtg. approached me a 5th time and offered me {$1000.00} to sign the docs. As I was going through financial hardship I accepted the money and signed the docs and was mislead as to the actual terms, as I thought this was to modify my original note not to add a second note. Because of the FHA loan limits I am unable to refi. I would like to know If this amount can be forgiven as I was initially lead to believe it would be. It is my request that this amount be forgiven due to misrepresentation.
02/05/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 94601
Web
I filed bankruptcy XXXX and was allowed to pay interest only which my contract states. I made all my the payments. Approximately three months before my discharged, Nationstar Mortgage is stating I am past due, I made all my payments on time. Nationstar has returned my checks stating that the amounts are not enough for payment. They have not processed my Harp due to incomplete forms I filled out all the forms that was mailed to me they did not send me all the forms at the same time, causing me to be late for their time line. They have also reported to the credit bureaus that I am behind in payments, I am not. They have refused to send any or all information requested by my attorney to be mailed to her. My attorney has asked me to seek other advised, due to Nationstar non corperation. On XXXX XXXX, XXXX they have cashed a check in the amount of {$790.00} for XXXX XXXX, XXXX payment. Refused XXXX payments now wants money orders but no personal checks my checks have not bounced I told them this would cause a hardship to have to pay extra cash for money orders or cashier 's checks etc. due to them not accepting my checks that I already paid for and have plenty of.. By XXXX/XXXX/XXXX they will accelerate foreclosure on my house a certified letter I received today XXXX XXXX, XXXX by a person who has not been able to be reached by my attorney.
12/28/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • HI
  • 967XX
Web Older American
My mortgage payment is collected by Nationstar Mortgage. And I am forced to pay additional funds each month into an escrow account for taxes and insurance in stead of being allowed to make my own payments. Last year I received an invoice for hurricane insurance ( also required by the lender ) directly. I paid it and submitted proof of payment to Nationstar. Nationstar proceeded to pay it as well, in spite of the prior proof of payment,. Subsequently Nationstar was reimbursed by the insurer, but has refused to reimburse me, claiming that they need it to keep my escrow account above the minimum required balance. However, as they do every year, Nationstar still increased my monthly escrow payment again for the next year. Their explanation for why they had to increase my monthly payment in spite of retaining the {$790.00} they were reimbursed by the insurance company has been totally inadequate. They simply manipulate the actual date of payments and/or escrow calculation such that the account briefly falls below the minimum balance allowed by law and then use that as an excuse to jack up the payments or in this case refuse to reimburse me for the payment I made. Finally I would like to make it very clear that Nationstar intentionally made the double payment when fully aware that they had proof in house that the payment had already been made.
10/18/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CO
  • 80304
Web
I refinanced my property in XXXX 2016 with Nationstar Mortgage. In XXXX 2016, I learned that Nationstar was delinquent in paying my property taxes even though they had escrowed funds at closing and collecting escrow payments monthly. I contacted Nationstar and the issue was not resolved. I paid my taxes so as to avoid further penalties. After examining my closing statements I discovered that Nationstar collected {$2900.00} in pre-paids and closing costs towards my property taxes. In addition, a balance of {$2100.00} was in my escrow account before I refinanced. I have confirmed with a Nationstar agent that this balance should have been transferred to my new escrow account. My new escrow account started with a balance of {$1100.00}, resulting in a discrepancy of {$3900.00}. I have contacted Nationstar repeatedly to ask for an analysis of the escrow account, for them to account for the discrepancy, and for them to close my escrow account, based on their mismanagement and to refund the balance to me. My last conversation with a Nationstar manager today indicated that they have an e-mail ( which I never received ) explaining why my request was denied. I have asked them to send me that e-mail again and also to post it in the US Mail. In any case, after 3 months several hours on the phone, and a dozen e-mails I still do not have satisfaction.
07/12/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 92021
Web
Nationstar LN XXXX XXXX XXXX CA XXXX This is a HAFA short started XXXX/XXXX/16 with Nationstar. Nationstar set it up in their auction system and the auction was completed on XXXX/XXXX/16. On XXXX we were finally told that the current offer we have in place ( that was submitted at the beginning of XXXX ) had 'won ' the auction. We got the required addendum and HUD in to the negotiator the NEXT DAY - XXXX/XXXX/16. It is 2 weeks later and we have been waiting on an approval letter since then. On XXXX/XXXX/16 the negotiator said they had to fix some internal valuation document. Now, today, he is refusing to work on the file or even review it to see if they have finally have everything they need to issue the approval letter that should have been started on XXXX/XXXX/16. Nationstar at this point is outside of Treasury HAFA guidelines by more than 60 days. Today we get a snarky email from the negotiator stating basically he has other work to do and he will get to it when he gets to it and we can shut up. This is unacceptable. Treasury Guidelines state there must be a decision within 30 days. Nationstar continues to make up excuses to further defraud their investor - likely they are mad they are n't getting the 5 % Buyers Premium from their fake and fraudulent " auction '' program thru XXXX - which they have recently changed names to XXXX.
09/13/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • FL
  • 33844
Web Older American, Servicemember
XXXX " lied '' to me at the XXXX to XXXX XXXX closing for my REFI mortgage ( who sets a closing at XXXX to XXXX? ) I had a XXXX XXXX at XXXX but my medicine was outside in the bag on my bike. They knew i was a XXXX person because they demanded a copy of my XXXX XXXX award letter for proof of income. I was promised a loan note XXXX above my XXXX original amount. That 's a total of {$84000.00}. Yet 2 months later when the Fed-ex delivered my new mortgage, the amount was XXXX plus. So, you ask, why did'nt i cancel or refuse the REFI during my 3 day " recission '' period? The short answer ; i was denied the 3 day recission period. Also, during the closing, i asked XXXX times for a copy of the note so i could take it home and show it to a real estate attorney. Closing agents said and i quote, " XXXX XXXX, there are XXXX pages in this refi note and we have to get every page upstairs to be notarized. '' Both closing agents resigned 4 months later. My note is above XXXX and set at 40 years. Please do the math for a 40 year note and you see how screwed i am. I will be grossly upside down for the rest of my life. My credit is " shot. '' I ca n't even replace my broken refridgerator. My tv is 20 years old ( analog ) and the picture is awful. Can ; t finance or buy a tv either. My only transportation is a used bike. U get the picture. thank you.
06/11/2018 Yes
  • Mortgage
  • FHA mortgage
  • Incorrect information on your report
  • Account status incorrect
  • FL
  • 33026
Web
I am sending this note asking for a update credit report based upon receiving credit hits during Protection Disaster Assistants. My mortgage payments were on time every month for the entire duration of the loan until Hurricane Irma XX/XX/XXXX. I called and made a couple of payments after the hurricane in XX/XX/XXXX andXX/XX/XXXX to do what I could to keep this loan current. I offered to pay the past due amount before they reported again and I was told no need to since I was currently going through a modification. The payments I was making at the beginning of the year I thought were going to my past due balance. I was told that my account was coded incorrectly which caused for the negative remarks on my credit. This home is currently under contract for sale and I am trying to purchase a new home. I was told I am no longer pre-approved with these negative remarks and with my Credit Score dropping 88 points. I am 10 days out from being with in the 45 days of closing on the new house and in jeopardy of losing the house. I have been calling the bank every day to try to speak with someone and they keep telling me the same thing, there is no one above them that could help me. Im supposed to have a loan specialist and that person has changed twice, I leave messages and can never get in touch with them. PLEASE HELP!!! Sincerely XXXX XXXX
08/03/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • WI
  • 53402
Web
To Whom It May Concern. In XX/XX/XXXX I had XXXX and was out of work for 2 months. I became late on my mortgage payments and behind on my real estate taxes. I tried to keep up, because I want to keep my home. In XXXX XXXX, I had to cash out my retirement in order to become current on my mortgage payments through XXXX XXXX. I do not escrow my Real estate taxes, and was unable to pay them in XXXX, 0r XXXX Though I was saving my money to bring them current as well. In XXXX XXXX, when we went to pay the Real Estate Taxes at the XXXX County Treasury Office, we were told that the XXXX-XXXX taxes were paid, as well as started adding Impounds for XXXX. At the same time Nationstar Mortgage, has added an additional {$640.00} to my monthly mortgage payment, I have tried to make my original mortgage payments, and they are putting them into a suspense account and not applying to my monthly mortgage payments. On XXXX XXXX Nationstar refused to take my mortgage payments anymore. They wanted {$3600.00}, for XXXX, to come current. when I tried to make that payment they wanted {$6300.00}, and now it is at {$8900.00}. I do n't understand how they can do this to me. I have tried repeatedly to correct this and then they go ahead and add something else that I owe, Inspection fees etc.. I want to keep my home. Thank You XXXX XXXX. XXXX/XXXX/XXXX
07/20/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • NY
  • 105XX
Web
I am in the process of trying to complete a short sale. The bank is Nationstar Mortgage ( XXXX XXXX XXXX XXXX or XXXX ). I have called them repeatedly and they refuse to give me any information about this loan citing litigation that I know nothing about. They hang up on me each time I request information. They did ask me to call XXXX, XXXX XXXX XXXX ( XXXX XXXX XXXX ), who is representing them for some reason. I called them and they told me they are awaiting some documentation from Nationstar and could give me no further information. They referred me back to Nationstar. At this point I 'm extremely frustrated because I have a buyer for the house. I received a notification from XXXX et al that the foreclosure has been canceled yet Nationstar is not allowing me to move forward with the short sale and has not given me a reason for doing so. I am lost and do not know what to do at this point. They are stone walling me and causing me some duress. I speak to these people and there is a certain amount of glee in their voice. They have the nerve to tell me I 've forfeited my right to any information about this property. That 's unconscionable. They repeatedly have me send the same information over and over again stating that I am missing some document when i know i have sent it. See attached letter. What they are doing is just plain wrong.
07/07/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • SC
  • 29212
Web
Nationstar mortgage began servicing my loan in 2013 and they tried to escrow my taxes even though I was not - or ever - late on them. I sent them proof of payment of my 2013 taxes but they have persisted trying to pay my taxes with the county every year since. The county I reside in sends their money back. That is, until this year when Nationstar proceeded to pay my taxes early, forcing the county to send my payment back. The problem is that I was in bankruptcy at the time and received no notice of this escrow. So, I kept paying the same mortgage amount every month - on time, as always - and now Nationstar has been applying those payments to a shortage account and says I owe them thousands of dollars to bring the account current. I have tried to pay them back this years property taxes on two different occasions but they returned the payment. They seem insistent on escrowing taxes on this account and I do not want that. I have never been late on them so they have no grounds for this. They will not entertain reversing the escrow until I bring my account " current '' for which it already is - I have been paying the monthly mortgage, although they did send one payment back for some reason. This is very egregious behavior and they do n't seem to want to resolve this. I need help intermediating with them and hoping CFPB can provide this.
03/21/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • TX
  • XXXXX
Web
see # XXXX, base on our last communication with Nation Star dba/Mr. Cooper we regret to inform all parties involved that a resolution as NOT been reached. We have requested an appeal of the interest rate of 6.875 %. As of XX/XX/2018 this company has failed to do anything to assist us, besides answering the complaints. Regarding modifying our mortgage, the past due payments were placed at the end of the mortgage, increasing our loan balance. I received a call from a XXXX on XX/XX/2018 @ XXXX, responding to the modification returned unsigned. We have requested an appeal. This must be acknowledged. This person I spoke with sounded more like a trained collector. Nation Star or Mr. Cooper employees are not properly trained to address the dynamics of a mortgage, escrow, insurance, interest rates, etc. We were told that our interest rate could not be lowered, no explanation was given as to why. Each time we call, we are getting multiple representatives from various backgrounds and skills levels. Our POC is a person whose first language is apparently not XXXX, which is an insult to us. The person calling today name XXXX, did not share with me his position nor provide a last name. We regret being treated as second-class low-income citizens from a third world country. Modification documents were sent back unsigned, this was not a mistake.
05/05/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • TN
  • 37415
Web
I am very concerned with this mortgage company. The first loan was paid in full and even lien's were paid. One reporting agency is stating that the loan is closed and the other is stating that it is not. I went through a Deed in Lieu procedure and even closed on the property at the bank, XXXX . Please have the reporting agencies remove all late dates and times from their reports. XXXX and XXXX . Furthermore, please have Nation Star report this correct closing and no late payments to my report. That is the fair resolution. NATIONSTAR MORTGAGE LLC # XXXX XXXX XXXX XXXX XXXX XXXX , TX XXXX ( XXXX ) XXXX Date Opened: XX/XX/XXXX Re sponsibility: Individual Account Account Type: Mortgage Account Loan Typ e: CONVENTIONAL REAL ESTATE MTG Da te Updated: XX/XX/XXXX Payment Received: $ XXXX Last Payment Ma de: XX/XX/XXXX P ay Status: >Account 120 Days Past Due Date< Terms: XXXX per month, paid Monthly for 360 m onths >Maximum Delinquency of 120 days in XX/XX/XXXX f or XXXX and in XX/XX/XXXX fo r XX/XX/XXXX < High Balance: High balance of XXXX from XX/XX/XXXX to XX/XX/XXXX ; XXXX from XX/XX/XXXX to XX/XX/XXXX Estimated month and year that this item will be removed: XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX
03/11/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • NJ
  • 08087
Web
Nationstar Mortgage : First it was with a modification loan that ultimately resulted in a fail. I was then told that my only option was to file for a deed-in-lieu of foreclosure. I was told that I would be able to A. stay in the house for 3 months without paying rent and then I 'd receive XXXX for my moving expenses. B. Stay in the house for 12 months and pay a fair market value for rent and receive XXXX for my moving expenses. I choose the option to stay 12 months. I 've been asking for what the rent amount would be but nobody is able to give that to me. Apparently, I 'm finding out that there was a lien placed on the home from an ambulance company in my husbands name ( XXXX ). The house is in my name and my soon to be ex-husband does not live there or have any claim to the house. I may have to find the money myself to pay the lien. I 've been trying to call my representative, XXXX XXXX, to find out how much the rent will be before I pay my ex-husbands outstanding debt, but it 's nearly impossible to talk to him. Dates that I 've called : XX/XX/2016, XX/XX/2016, XXXX on XX/XX/2016, XX/XX/2016. I need to find out how much the rent will be before I pay off other peoples bills and I would also like to find out the chances of this being approved. The money used to payoff the lien could be used for another rental deposit if need be.
09/07/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • PA
  • 193XX
Web
The month that they changed from Nationstar mortgage to " XXXX XXXX '' mortgage they sent me a letter saying my monthly mortgage payment was going from XXXX to XXXX, and gave me some abbreviations on line items to explain my new payment. When I called they offered explanations in jibberish, and when pressed would quickly transfer me to another department or representative. After 47 minutes and 5 different representatives they still had no explanation but said only that my payment would stay at XXXX after they " re ran the numbers ''. This is entirely unacceptable from a mortgage company. If they ca n't adequately explain how this could happen in the first place, what is missing in the hiring practice at this company? Perhaps there is magic involved, and they are forbidden from revealing it 's secrets? This is n't XXXX 's, screwing with peoples homes is not the same as mixing up XXXX XXXX and XXXX. I still have no idea why they are or even if they are collecting money for my homeowners, every time I asked this simple question I got a history lesson on my mortgage or talk of projected pricing. Yes or No does not exist at XXXX XXXX. I learned two things from the XXXX near hour I spent on the phone with XXXX XXXX ; first that anyone can get a job at a mortgage company, and second that I desperately need to refinance right now
06/17/2016 Yes
  • Mortgage
  • VA mortgage
  • Loan servicing, payments, escrow account
  • AZ
  • 856XX
Web Older American
This is a second complaint. Original complaint case number is XXXX. Not only has NationStar been untruthful. evasive, they also use fraudulent or deceptive practices in their responses to the first complaint, they have continue to do so. Since I filed the first complaint, below is a list of illegal action take against me by NationStar. I have also attached supporting documents to show NationStar claims are fraudulent and deceptive : 1. NationStar misrepresented the amount owed. The partial payment amount was {$1300.00} has ballooned to {$5800.00} as of the statement provided by NationStar XXXX/XXXX/XXXX. see attached. 2. Reporting false information to the credit reporting agencies. According to XXXX, I was 30 days late with my payment for XXXX, XXXX, XXXX, and XXXX XXXX. XXXX 's payment posted by NationStar XXXX/XXXX/XXXX, XXXX 's XXXX/XXXX/XXXX, XXXX 's XXXX/XXXX/XXXX and XXXX XXXX/XXXX/XXXX. No payment has been late since XXXX XXXX see attached 3. Harassing telephones calls several time a days at home and work by different loans specialist based on a list they are provided without knowing the status of the account. I reported to work at XXXX in the morning and there are calls on my answering machine from NationStar. 4. I have made all mortgage payments on time since bringing my account current om XXXX XXXX XXXX see attached
09/08/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • PA
  • 161XX
Web
Nationstar Mortgage continually misappropriates my payments. They put the money wherever they feel like, and I have to call on a monthly basis to get it straightened out. I pay my taxes and insurance and have had no escrow since the establishment of the mortgage. In XXXX, they paid my insurer, out of an escrow account that did n't exist, XXXX 10 XXXX days after I paid the homeowners insurance in full. Then they made me responsible for getting their money back. I received a check from my insurer. I put the check, a letter describing what happened and what needs to be done, and a copy of their letter that detailed the situation. The money was full appropriated to my principal and they told me my escrow account, which does n't exist, was in arreers. I had to call to get this matter straightened out and they had XXXX XXXX XXXX payment misappropriated. If I would n't have checked on my mortgage, I would have been " late '' on payment because of this. Now, as I attempt to make another mortgage payment, They have increased my payment approximately {$64.00} to cover escrow costs. THERE IS NO ESCROW ACCOUNT, THERE NEVER WILL BE!. I now have to call them again and get my account straightened out. They are under several investigations, and have several pending lawsuits against them. I want my mortgage sold to a reputable mortgage company.
03/22/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • OK
  • 73162
Web
My name is XXXX XXXX and I have a mortgage loan with Mr Cooper I recently changed my insurance company and my insurance company forwarded the invoice with the premium amount of {$2000.00} to them in return my mortgage company sent a check for {$2800.00} to them which is higher than the premium they demanded. My insurance company returned the check back for {$2800.00} to them. My mortgage company for the second time sent another check for {$2800.00} still higher than the initial demand my insurance company requested for. The consequence of this is that my mortgage company increased my monthly mortgage payment from {$1500.00} to {$1500.00} after they did their escrow analysis based on the increased premium they paid to my insurance company on their own error they made twice. They say they would decrease my monthly payment after they receive the difference in refund from the insurance company. The question at this stage is why should I bear the brunt based on their error? Why did they not do the analysis based on the normal premium of {$2000.00} and {$2100.00} for their own error. I think this is unprofessional and unethical.I spoke to one XXXX a supervisor and she stood on their ground that I would pay that increased premium until they get the difference in refund. I think I am being taken advantage of because I have their money
09/08/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • ID
  • 836XX
Web
I had a payment of {$53000.00} sent overnight to Nationstar Mortgage , LLC. THe addressed used was the address on the website to accept overnight payments. It was received by their mailroom at XXXX on XX/XX/XXXX. After more than two hours over the last two days they still have not been able to tell me anything about this payment other than to ask if my check had cleared my account. I tried to remind them that this was a cashier 's check not a personal check. Today the call began approximately XXXX and ended at XXXX. I repeatedly asked for a supervisor, was promised I would be connected " now '' numerous times over a 30 minute time period, to a XXXX XXXX ... I was transferred to hold music and finally a XXXX XXXX answered. She finally took me up on my oft repeated offer to send a copy of the cashiers check and XXXX waybill to help her research department. She said it could take 7 days. This payment was to reduce the loan balance below what the net proceeds are for the sale of this home. If this payment is not applied the sale of the home could be cancelled. The title company handling the sale is waiting to hear that the payment was applied but soon the time limit for completion of the required paperwork will expire. The sale is to close XX/XX/XXXX. She verified that she had received the email containing the payment information.
09/05/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • VA
  • 22630
Web
I have had two problems with the mortgage since I refinanced. First shortly after I refinanced they raised the cost per month to {$1500.00} a month with the option to be {$1500.00} a month if I sent {$24.00} in. I did send the {$24.00} in but never got the cost lowered or even credit for the {$24.00}. This " escrow shortage '' of {$24.00} I sent in on XX/XX/2016. I called a couple of times without getting results on this. Then I talked to a manager who acknowledged the error and said she would rectify it. She never rectified it and would n't answer the phone or return phone calls after that time. My second complaint is that the mortgage company, now called " Mr. Cooper '' has decided my monthly payment needs to be raised again to " cushion my escrow for any increase in taxes and insurance and has raised my monthly payment by {$93.00}. This outrageous as my initial payment was under {$1500.00} and now is will over {$1600.00}. They claim my county tax has gone up {$1500.00}, town tax {$310.00} and my Hazard {$760.00} per year. Those are all pretty hefty sums out of the blue with no notice from those making the purported increase. My mortgage will now be {$1100.00} more a year. I 'm having a hard time believing that the taxes and insurance shot this high all of a sudden. Have not heard anything from the insurance company.
09/20/2017 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • NJ
  • 080XX
Web
Filed on : XX/XX/XXXX Filed by : XXXX XXXX XXXX XXXX XXXX XXXX XXXX NJ XXXX XXXX Filed against : Mr. Cooper XXXX XXXX XXXX XXXX XXXX TX XXXX XXXX Complaint Description : ***XXXX XXXX account # XXXX, acquired my mortgage on XX/XX/XXXX. Mr. Cooper Mortgage account # XXXX, acquired my mortgage on XX/XX/XXXX. Less than thirty ( 30 ) days notice from either party. *** Mr. Cooper acquired my mortgage on XX/XX/XXXX. They are expecting the payment for XX/XX/XXXX which was made to my previous lender. Mr. Cooper ( XXXX XXXX XXXX, XXXX TX XXXX ) acquired my mortgage on XX/XX/XXXX from XXXX XXXX XXXX ( XXXX XXXX XXXX, XXXX TX XXXX ). Mr. Cooper is expecting payment for XX/XX/XXXX which was made to my previous lender ( XXXX ), payment via US mail on XX/XX/XXXX. Mr. Cooper has made at least eight ( 8 ) emails, a dozen ( 12 ) calls to my cell phone, and today called my employer 's Human Resource Department. I spoke to Mr. Cooper today after they called my employer. Mr. Cooper said that I have a sixty ( 60 ) day grace period for payments made to the previous lender to be transferred. Yet I am being harassed. These are illegal collection calls. I want the collection calls to cease and my credit report to not reflect any late payments. Mr. Cooper is not due a true payment from me until XX/XX/XXXX as payment was made to XXXX for XX/XX/XXXX.
09/02/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • OR
  • 97601
Web
My lender Nation Star changed the locks on my house with all my belongings inside before they were legally able to take over my house due to foreclosure. They never followed the eviction process required by the state. Also it is my belief that the house was rightfully mine until XXXX XXXX. Please see attached documents in order to review foreclosure details. After contacting the bank it took over a month to be able to re enter my home. Once I got into my house I found that all my valuables were missing\stolen. When I contacted the bank to report the issue they referred me to XXXX which is their property preservation team. XXXX then instructed me to file a claim through them. In order to file a claim I had to file a police report. Once I filed the police report the officer stated he closed the investigation per XXXX direction as stated in the police report attached. After a long period of calls and emails XXXX finally got back to me stating they questioned their employees and they had not taken anything. There was nothing further they could do and I would not receive any compensation for my valuables or early eviction. I then contacted Nation Star which in turn has also stated there is nothing they can do to rectify the situation. I have lost a total of {$50000.00} in personal property due to this wrongful eviction and theft.
12/18/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 912XX
Web
Mr. Cooper was my mortgage company for a property I purchased. A couple months prior to expiration date of my property mortgage insurance, my insurance agent and I faxed and emailed reinstated proof of insurance for the property covering XXXX XXXX, XXXX through XXXX XXXX, XXXX. After receiving non-renewal from Mr. Cooper, I called. Emailed and faxed over the proof of insurance. My agent also emailed the proof of insurance. Mr. Cooper sent me non-renewal letters after that to which I called and asked how many times do I and my agent need to forward the proof of insurance before Mr. Cooper updates their file. On XXXX XXXX, XXXX, after receiving another non-renewal letter from Mr. Cooper, I called them. ( As of XXXX XXXX, XXXX, Mr. Cooper mortgage transferred my loan to XXXX XXXX XXXX ) I found out on XXXX XXXX, XXXX that Mr. Cooper has been billing me for home insurance policy and that Mr. Cooper paid out {$1100.00} on my behalf for this insurance. I was told my loan account showed having two policies. Mr. Cooper actually got an insurance for me and has been billing me. I have been paying this without knowing!. A lady named XXXX at Mr. Cooper told me I will be receiving a refund check within 5-10 days. I still have not received it. When I call Mr. Cooper, I was put on hold and after few minutes, I would get cut off.
06/08/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • NY
  • 10461
Web
On or about XXXX I was no longer able to pay my second mortgage due to a loss of income ( father in-law who was on the mortgage passed away then wife became unemployed ) with me becoming delinquent on the first soon after from back to back hardships. The lender of the second mortgage refused to work with me in any way, shape or form such as a loan modification, deferring payments, lowering the interest rate from 7 % to something more modest, etc. During XXXX the lender, NATIONSTAR, charged off the full amount of {$71000.00} and issued me an IRS tax form XXXX " cancellation of debt '' for the XXXX tax year. When reviewing the form I noticed that box # XXXX which explains the reason and or type of cancellation was not filled in. I contacted NATIONSTAR asking for a completely filled in XXXX along with a notice of wether or not the lien was released so I may forward it to the first mortgage company in an effort to save the home. I was told by Nation Star that although the debt was charged off and they received the tax benefit of it and that I had to file it with my taxes where it could have been considered earned income, except for the law that was in place at the time, the debt is still valid and owed by me and they maintain a lien against the property still. Can this be legal and if not who can help me resolve this?
03/30/2015 Yes
  • Mortgage
  • Other mortgage
  • Settlement process and costs
  • AZ
  • 85019
Web Servicemember
My father passed away last summer and I have been trying to sell his house in a short sale because he was so upside down as he carried a mortgage with Nationstar and XXXX XXXX. His home was deeded to me - I live next door to him in a neighborhood where homes are being stripped and crime is high. We have a buyer for the home and she has been in active nego with Nationstar. The auction is set for tomorrow, XXXX XXXX and the realtor requested to push it out over 2 weeks ago. A broker from Nationstar did a walk through on XXXX the XXXX and now we learn that the house is going to auction???? what is up with this company? My father was XXXX years old when he died and somehow he was owing {$XXXX} on a home valued now at highest {$90000.00} - I really feel that he was taken advantage of and agreed to anything to keep his home or lower payments??? I do n't know?? I do know that if the bank owns the house and the renters move out that the house will be stripped and vagrants will move in and drugs etc. will happen right next door to me. I only wanted the chance to keep my family safe and my own property value up. There are so many houses in this neighborhood that have been abandoned. I have young grandchildren that I care for and the thought of them being subjected to the potential crime has created so much stress on my husband and I.
11/17/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • LA
  • 708XX
Web
On XXXX/XXXX/2016, my home was flooded in XXXX XXXX, LA. Initially, I received an advance from my insurance company. It took 5 weeks for Nationstar to release the advance after I had to upload receipts in regards to the money I had already spent eventhough my insurance adjuster had written a detailed letter stating that the money was for cleanup and demolition. I complied with Nationstar. On to my final payment from my insurance company, I received confirmation after nearly 90 days that my payment was in route. I immediately uploaded all receipts and invoices then contacted Nationstar. At that point they requested proof my adjuster was authorized to do the claim from my insurance company, they have refused to send me a hold harmless and intent to self-contract ( which is ok by LA law ), they have not accepted documents for no valid reason that I have had to re-upload. I have requested an inspection on XXXX/XXXX/2016 for 50 % completion, which I have paid for all repairs up to this point, just to get my house completed. I received a call today and the inspector is unable to get here until XXXX/XXXX/2016 at XXXX. This is unacceptable. I just want to finish my re-build. I 'm not asking for all of the money, however, I would love to have it all. I 'm just asking for a portion of it so that I can finish the rebuild of my home.
01/06/2017 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • AZ
  • 85048
Web
LOAN : XXXX High Urgency Notice of Error As Nationstar has been delinquent on paying my AZ property taxes for AZ Parcel # XXXX XXXX for last 18 month, fees and penalties have been applied and a TAX LEIN will be placed on my property and may put my property up for auction. ( address removed ) As I have called in and requesting information repeatedly ( over 6 times ) for updates since XX/XX/XXXX with no action or contact until I call in again or send information again. Additional AZ penalties and fees occurred XX/XX/XXXX because of inaction. NationStar has given me no assurances they will pay any outstanding taxes in the future. I am requesting all correspondence, information, notes, customer and escrow services members information, call recordings, any correspondence with XXXX be sent to this email address. It does not need to be provided at one time, but over the next 72 hours attn : Nationstar Loan # XXXX This has been an ongoing issue an 1 ) Nationstar needs to pay the taxes THIS WEEK and 2 ) do not ATTEMPT to charge/bill me any accrued late payment penalties or interest charged because of your delinquent payment. I am passing this information on to the federal Consumer Financial Protection Bureau. This is a breakdown of a process at Nationstar and effects my home and the children who live in it. This is not a joke.
09/19/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • IL
  • 60639
Web
I am completely shock of all the fraudulent claims Nationstar has come up in order to denied my loan. I have provided the same income as the previous review and I was provided a trial payment and now that I was forced to re-applied in order to safe my home, Nationstar refuses to approved me for a modification. Based under the guidelines my loan does qualify for the Hamp Tier 2. On the previous review nationstar offer me the Hamp Tier1 and on the final documents they switched the terms to the Clarity commitment modificaion. After I question them on why my modification was been combine with the Clarity commitment, Nationstar did have an explanation. This was not acceptable because under the Clarity commitment I know I should be offer some principle forgiveness based under the national settlement against Nationstar. At this point I have tried to work with Nationstar numerals times and they have switch my income in order to denied my loan, after many applications now they are stating I dont have enough for an affordable mortgage payment. When clearly I have the same income from the previous review and I was offer a trial, why is this any different. I have attached supportive documents to make sure Nationstar stops prolonging my loan. My intentions are to keep my house please help me my home is severely under water. Thank you.
11/17/2015 Yes
  • Mortgage
  • Other mortgage
  • Settlement process and costs
  • NC
  • 276XX
Web
Nationstar Loan # # XXXXXXXXXXXXProperty : XXXX XXXX XXXX XXXX . XXXX NC XXXXRE : The Short Sale Lender has Address incorrect in their system and will not correctWe have requested a correction to address and sent in supporting Nationstar documentation that reflects the correct address. Nationstar Deed of Trust, XXXX County Legal Tax Record and Nationstar Mortgage Statement. It is imperative to the XXXX Attorney & XXXX XXXX to have the correct address reflected for consistancy for the borrowers protection and future liability. We need you help enforcing these title corrections. All of the Nationstar correspondence has the correct address. No manager no escalations will help us. Once we convey the property, no insurance, no title nor coverages will be valid with this incorrect Nationstar data entry. CUSTOMER SERVICE WILL NOT PROCESS THIS XXXXXXXXXXXX - XXXX XXXX XXXX. XXXX XXXX ( 13 days ago ) Your " REPLY '' will be sent to XXXXXXXXXXXXHello, The address has to be corrected via customer service. I can not change the address. Customer service will require proof of the incorrect information and verification of what needs to be corrected. The original loan documents were accepted with the error. The number to customer service is XXXX XXXX XXXX. XXXX Foreclosure Prevention Specialist XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX
06/19/2017 Yes
  • Mortgage
  • Reverse mortgage
  • Trouble during payment process
  • NJ
  • 085XX
Web
XXXX and XXXX XXXX sold XXXX XXXX XXXX , XXXX NJ in XXXX , XXXX . As part of the sale, they needed to pay off a reverse mortgage held by Champion Mortgage Co. Champion p rovided a payoff statement which charged interest on the loan through XXXX XXXX , XXXX . They refused to provide a per diem interest amount. On XXXX XXXX , XXXX , a wire in the amount of {$220000.00} was sent. On XXXX XXXX , XXXX , Champion sent a second payoff amount, demanding an additional {$900.00} in interest, even though the loan would not be open until the end of the month. On XXXX XXXX , a wire for the {$900.00} was sent. We were assured that any overage would be returned to us. Champion failed to provide an accounting of the loan, and did not record a cancellation. On XXXX XXXX , XXXX , a letter was sent to champion requesting the cancellation and placing them on notice of a {$50.00} per day fine assessed if they failed to file the cancellation. No response was received. On XXXX XXXX , XXXX , an email was sent to Champion. Although the email was acknowledged, no substantive response was received. As of this date, Champion still ha s not provided a copy of a recorded cancellation of mortgage, nor has it returned the excess interest due. Another demand letter was sent to Champion on XXXX XXXX , XXXX .
10/19/2015 Yes
  • Mortgage
  • Reverse mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 347XX
Web Older American
I acquired a reverse mortgage from Champion Mortgage XX/XX/XXXX for {$170000.00}. I received approximitely {$150000.00}. by the time they took all their fees. My question was will there be no prepayment penalty because it was always my intention to repay. I was assured that it was not a problem. I have found that the interest is very high and I sent them {$75000.00} to pay down the mortgage. I have had a great deal of trouble with their insurance department because they want flood insurance but my agent at XXXX XXXX said I was not in a flood zone. They refused to listen to her even when we sent FEMA charts. They charged me {$5000.00} a year for flood and will not change the amount. The mortgage co. paid my house taxes on XX/XX/XXXX without my knowledge and when I sent them a check for the taxes they refused to accept it. They held on to the bank check for several months before they returned it to me and it was out of date. luckily my bank went the extra mile and gave me my money back. They are now foreclosing on me and in order to try and get a new mortgage I checked the liens on the property and found that they had put a XXXX mortgage on the property for {$570000.00}. I never got one cent more than the first payment. I can not get any bank to even look at me untiI straighten it out. Please help a XXXX out of this mess.
02/14/2018 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • TX
  • 78653
Web
Have 3 complaints.1. I was behind on my mortgage so I called on XX/XX/XXXX for a restatement amount. I was told that the reinstatement amount had to be requested from the foreclosure attorney and it would take 4 days to receive an answer. I waited until XX/XX/XXXX and called Nationstar/Mr. Cooper back their representative told me the new reinstatement amount was not ready due to The XXXX XXXX XXXX XXXX Holiday and for me to call back the next day. I called back on XX/XX/XXXX and their representative told me my reinstatement amount was {$10000.00}. I immediately wired the amount I was told. I called back on XX/XX/XXXX and confirmed Nationstar/Mr. Cooper had received payment and confirmed for the second time my mortgage was paid until XX/XX/XXXX. On XX/XX/XXXX I received a call from the automated system that my mortgage was due. On Saturday, XX/XX/XXXX I spoke to another representative who told me that she would have a manager call me back after they reviewed the two previous calls on Monday XX/XX/XXXX. After not getting a callback ; I called again on Wednesday XX/XX/XXXX a third representative confirmed that I was paid through XX/XX/XXXX. I asked to speak to a manager and request a confirmation letter that I was paid through XX/XX/XXXX. He asked if he could call me back in hour and half a week ago. Today is XX/XX/XXXX.
01/29/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • PA
  • 183XX
Web Older American
I XXXX, XXXX, my mortgage service company sent me a letter stating that I am eligible to recast my mortgage. I said yes, and sent the form back to them. They never responded again, so on XXXX XXXX, XXXX, I called them to check on the recast and they said it was still pending. I paid the new, higher, amount on XXXX XXXX, XXXX. Since that time I have called repeatedly and have been told by Nationstart my recast was pending, being reviewed, lost, resubmitted, denied, and now pending again. Could you please help me? My interest rate was adjusted XXXX/XXXX/XXXX, and without the recast, I am having real difficulty paying the extra money each month. I am concerned about losing my home, especially when the interest adjusts again XXXX XXXX, XXXX. The recast would enable me to be able to pay each month. They were kind enough to offer this to me, but have not done anything to help recast my mortgage. I have done everything they have asked and still nothing. One department told me the last week of XXXX they had halted recasting HAMP mortgages at that time, XXXX XXXX, XXXX. However, I applied for the recast when they offered it in XXXX, XXXX. My mortgage information is : Nationstar Mortgage, XXXX, TX My loan number : XXXX Thank you for any help you can offer me. Sincerely, XXXX XXXX, XXXX XXXX XXXX XXXX. XXXX, PA XXXX XXXX XXXX
06/11/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • PA
  • 15206
Web Older American
I received a letter from XXXX Mortgage on XXXX XXXX , 2017 , stating that my mortgage loan was being transferred to NationStar Mortgage effective XXXX XXXX , 2017 . I then call ed NationStar to ask questions on how to set up an account to pay my mortgage to them. The woman that I spoke to gave me a new account number for my mortgage account ( XXXX ), I then proceeded to set up a payment account online.

On XXXX XXXX , 2017 , I received a letter from NationStar Mortgage, stating that I owed {$1400.00}, which was due XXXX XXXX , 2017 ; which was very upsetting to me. I then called NationStar immediately questioning this amount and asked them to explain to me where they was getting this figure. ( I have the 15 minute call documented on my phone ). I was told that the {$1400.00}, was for administrative fees ; I then asked her to explain and she could n't ; so I requested a copy of these fees to be sent to me ( that request was on XXXX XXXX , 2017 ) I HAVE NOT RECEIVED THEM UP TODAY!!! The lady then told me not to worry the administrative fees would be deducted from my mortgage payments until paid in full.

I do not owe any administrative fees and I do n't know what they are or why I 'm being charged, I STILL HAVE N'T RECEIVED THE COPY OF THESE FEES THAT I REQUESTED ON XXXX XXXX .

09/22/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 90047
Web Servicemember
To whom this may concern : Im filing this complaint because NationStar/Mr Cooper is once again, trying to fraudulently foreclose on my owner occupied property.! They promise to resolve this problem before! They said they would take 30days to give a FAIR REVIEW..! Instead we got a Unfair 3-5 day Denial, when they could clearly see that we should have gotten a modification that was affordable.. They can also see that we have the income for it, but they would just rather take our home anyway Instead! They have on their RECORD SO MANY FALSE AND FOUNDED CHARGES.. To make us so guilty and unworthy, It should be crime! If I did not feel that I am right about this Whole situation, I would Honestly and Proudly walk away and leave it all alone.!!! But I can not just give up on being DONE WRONG..! This is all a simple fix, stop stonewalling us put us back on track of the terms of our XX/XX/2012 modification.. Allow us too get at least Two years of clean mortgage history and we Refinance out. drop all of those other charges put us back at the AMOUNT WE REALLY OWE $ XXXX. AND WE MOVE ON WITH OUR LIFE.!! No more court issues of pointing fingers back and forth at each other..!! And Most of All put all of my XXXX THOUGHTS AND ANGUISH, OVER HOW MY FAMILY HAVE TREATED!!!!! OVER THIS ENTIRE SITUATION YOU GUYS HAVE PUT ME THRU ...!!
05/15/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • MA
  • 02474
Web
I have a mortgage with Nationstar Mortgages for a new condominium I purchased in XXXX of XXXX . This loan includes an escrow account for taxes. Nationstar acquired the loan in XXXX from XXXX XXXX XXXX . Neither of these XXXX companies have paid my town real estate taxes stating they will not due so because it is a new condominium and the tax bill is for XXXX of the XXXX units in the association. I have provided documentation from the town verifying the percentage of the taxes that my unit is responsible for. I have also asked that if they will not pay the taxes, that they refund me the escrow so that I can pay the taxes. Both companies have refused to do so. The town has said they are starting the process of placing a lean on the property. As well, there are over {$80.00} in late fees that neither company has been willing to pay. I have close to XXXX XXXX in my escrow account. I have tried many times to resolve this and have had a least six phone calls and have sent letters to them, have sent them all the requested documentation, but they have not resolved this. In my last phone call on Friday, XXXX XXXX , XXXX , Nationstar said they would not resolve this until the next fiscal year in XXXX , despite being aware the town plans to start the process of placing a lean on the property.
06/30/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • SC
  • 296XX
Web
I had a mortgage loan with XXXX and it was sold to Nationstar. I have been making my payments late due to a cut in income monthly but I have also tried to pay my payments in the month that they are due. I have already contacted Nationstar once last year about the {$73.00} late fee every month that was added to my accounts and after months of sending emails they finally got it corrected and stated that they would have to abide by my contract with XXXX that they had purchased with the late fees stated which I believe are around XXXX to XXXX dollars. I have since emailed Nationstar again several times ( 4 ) and requested that they fix the amount that is showing past due in late fees of {$580.00} and they wrote me back and stated that the late fees would not be waived and I was due for this amount. Maybe whoever looked at the case does not realize that my contract was purchased and can not be changed but they should cause it was told in the numerous emails. I am wondering how many other customer 's are they charging this outrageous late fee to their accounts when in fact they can not be charging it. Can you please help me get this situation corrected where I do not have to deal with the numerous emails every month and to make sure this amount is not reflecting as a past due status on my credit report. Thanks in advance
10/13/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NJ
  • 07003
Web
We called the mortgage company and told them we were interested in a modification. At that time we had a scheduled sale date of XXXX XXXX, XXXX, which would have been in about XXXX days. They explained to us that they can not start a modification process, with a sale date that close, and said WE HAD TO SEND IN AN APPLICATION XXXX DAYS BEFORE NEXT SALE DATE. We went to the XXXX office and paid for XXXX adjournments ( XXXX days XXXX which pushed our new sale date to XXXX XXXX. We submitted the application on XXXX XXXX, XXXX, which is actually XXXX days before sale date, which falls WITHIN THEIR GUIDELINE. When we called for a status on the modification, we were told that they can not process because they had to get ALL DOCUMENTS in within the XXXX days. PLEASE NOTE, THIS IS NOT WHAT WE WERE TOLD. WE WERE TOLD TO SEND IN THE APPLICATION START THE PROCESS XXXX DAYS OUT, CAUSE IT TAKES XXXX DAYS TO PROCESS!!! How were we to know every single document they would request subsequent to starting the process? We went on their website, printed and signed the application, and sent in with the supporting documents. Now they are refusing to process our application, even though we did EVERYTHING they asked us to do, in the time they asked us to do it! IF THE BANK REP GAVE THE WRONG INFORMATION TO US, WHY IS THAT OUR FAULT??
07/12/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 90047
Web
NationStar Mortgage Company has continued to inaccurately process payments to my mortgage account over a period of time. I have exhausted myself calling and reviewing the account with several different agents and to no resolve. On XXXX XXXX, XXXX I spoke with a supervisor regarding the matter because I was promised a refund check due to an escrow overage. He stated the first agent did not process the request accurately, and he was mailing it today and assured me by giving me a tracking number of an arrival date : XXXX XXXX, XXXX. Today is XXXX XXXX, XXXX and I have an agent from Nationstar on the phone-line via USA ( UNITED STATES OF AMERICA ), whom stated it never happened! At no time did I request Nationstar Mortgage to wright and void a check in my name, virtually returning the funds back into the escrow account. This matter goes further back to XXXX of XXXX, a payment in the amount of XXXX was received by Nationstar, on my behalf. I requested them to apply to mortgage six months out, so I would have no mortgage payments until XXXX XXXX. Upon agreeing to these terms and conditions, they removed my six month options and demanded payment on XXXX XXXX, XXXX. Furthermore, after back and forth with their representatives to correct the problem I paid the mortgages late for XXXX XXXX and XXXX XXXX. This is a shame!
09/24/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • NC
  • 27613
Web
In the process of applying for a refinance of a current mortgage of my home, underwriters at Greenlight Loans determined I had XXXX outstanding liens against my home, XXXX of which was invalid and required release from the prior lien holder, XXXX XXXX XXXX. After nearly a year, Greenlight made little-to-no progress in getting the invalid lien released. So, I took matters in my own hands and contacted XXXX about the invalid lien and they said all they needed was the title search information from Greenlight and they could then expedite lien release, enabling me to refi my loan and move forward. I advised Greenlight all they needed to do was fax the title information to XXXX to move the process forward and the underwriter agent at Greenlight, XXXX XXXX XXXX whom had been " working '' my case for almost a year, said she would fax it over immediately. It has now been several weeks and Greenlight has yet to fax the title search information to XXXX, further extending my refinancing problem. I 've tried calling XXXX and multiple levels of her management, but not getting any reply. It is now obvious to me that Greenlight is only interested in processing " low hanging fruit '' loans and provides intentionally bad service to everyone else, effectively discriminating. I need CFPB intervention to help move this process forward.
08/22/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NJ
  • 07111
Web Older American
Loan Number :XXXX Nationstar Mortgage XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NJ XXXX Phone # is XXXX My number XXXX XXXX ( XXXX 's son ) XXXX On XX/XX/XXXX or XXXX I spoke with representative ( Mgr ) with Nationstar, Mr. Cooper who services our Mortgage. I was informed we can set up a repayment plan because my Mom fell behind with 2 payments so I was told to pay the {$3100.00} and they will set up a repayment plan of {$2200.00} per month on or before XXXX. We are not going to be able to pay the {$2200.00} until after XX/XX/XXXX or the first week of XXXX. I was told by the Mr. Cooper manager that if we don't make the payment before the XX/XX/XXXX they will start foreclosure proceedings. My Mom has XXXX XXXX XXXX and she is XXXX years old a Senior citizen and we just simply need a little more time to get up the {$2200.00}, we do not want to lose our house. It just seems unfair if we a financial hardship and we are trying to catch up. We have had payment deferred and a loan modification in the past. Can we get a little more time to start the Repayment plan at least until the XX/XX/XXXX, because we just paid $ 3100+ and have to turnaround within 30 days and pay {$2200.00} per month for the next 5 months. Can you please offer any assistance to my Mom. Anything you can do would be greatly appreciated. Thank You! XXXX XXXX
04/04/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • WA
  • 98802
Web
In XX/XX/XXXX my mortgage was sold to Mr. Cooper mortgage advisers from XXXX XXXX XXXX. I was told there would be no changes to my loan. I paid my statements in XX/XX/XXXX. XX/XX/XXXX. and XX/XX/XXXX. Same amount as XXXX XXXX. In XX/XX/XXXX, I received a check for about {$1100.00} from Mr Cooper for overage of my escrow acct. I called and asked why, and they said they were unawhere that they were responsible for paying my property taxes. XXXX paid my taxes and Mr Cooper collected for them on the 1st 3 payments, so I called them. They said they would fix the problem. My next statement was {$250.00} less than usual, so I called again, at which point they said they would fix the problem. I sent the escrow money back to them and paid and extra {$250.00} on my payment. Then I received an escrow annalises showing a large shortage. Now they say they need to also collect for XXXX XXXX XXXX XXXX XXXX which I pay myself and always have. These have been paid for the year, by me already, so another phone call which fell on deft ears. They demand to pay them. I called again and asked for a supervisor who intern said she would fix everything and call me back. That was 3 weeks ago and no call. They want to raise my payment in XX/XX/XXXX from {$1100.00} to {$1300.00}. They refuse to listen to anyone and causing me a lot of stress
12/29/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • NC
  • 27520
Web
I have been trying since the XX/XX/XXXX to get my mortgage remodified. I have been denied this request 3 times by Nationstar. The last two times I feel are erroneous and I just submitted a 4th request. I have XXXX income, I eliminated by debt by filing Chapter XXXX bankruptcy, I totaled my car and have no real bills to pay and by doing so I reduced my monthly expenses by over {$1000.00} a month and yet Nationstar claims I still do n't qualify. I went thru XXXX and they ran the numbers and they said I was eligible. How can I still not qualify for anything after eliminating a huge amount of debt? And I keep getting the same exact denial reasons which ca n't be true because my monthly debt has been significantly reduced?! I am confused. Nationstar wants to continue denying my request so they can foreclose on my home and take it. They are not trying to work with me and their continuous denials of my request for mortgage assistance is a veiled attempt at stealing my home. Please have someone look into this. This has got to be against the law. I work very hard and am dong the best I can but how can I compete with a greedy mortgage company who is giving me the run around so they can steal my home?! Help! If you ca n't help then tell me who can because I am in dire need of assistance. Please do n't let them take my home!
06/21/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 92021
Web
Nationstar Loan # XXXX XXXX CA XXXX We started this short sale on XXXX - see attached Task List and XXXX Messages. The negotiator assigned to the file is XXXX XXXX. She has repeatedly rejected tasks, has not initiated tasks to be completed, can not read proof of funds, repeatedly asks for the same doucments over and over again, and WILL NOT RESPOND TO US. She wont take calls. She wont answer our questions via XXXX. She repeatedly asks for the same documents over and over again. She has not once done a complete review of the documents we have submitted. One day she accepts what we send and the next day she rejects it. Her manager wont call back. Her manager wont respond in XXXX. No one at this company seems to know what 's going on. The negotiator is so utterly incompetent that she did n't bother to send the offer task to us until XXXX -- - THREE WEEKS AFTER WE STARTED THE FILE IN XXXX. On page XXXX of the attached XXXX Messages ( XXXX XXXX ) XXXX asked for the XXXX form. On page XXXX - XXXX XXXX - the SAME DAY, I uploaded it to equator and sent her a message. -- -- -- -ONE WEEK LATER SHE ASKED FOR THE SAME DOCUMENT AGAIN!! Then on XXXX XXXX she asked for the XXXX document AGAIN!! And now she is threatening to cancel the file on XXXX, claiming that 'WE ' are not returning the documents she needs??
11/18/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • AL
  • 35758
Web
In XXXX 2015, I filed a complaint with the cfpb submission, [ Case number : XXXX ]. My complaint was against Nationstar regarding their escrow analysis, applying fees to the account without verifying that charges were incurred by them, applying payments to a suspense account fraudulently, attempting to sell the property without notice to the homeowner and before the property had been foreclosed upon, as well as failing to identify the owner of the mortgage. In XXXX they provided documents to identify the owner of the mortgage and a transaction history prior to their becoming the loan servicer. They did not address the methods used to conduct an escrow analysis or the other issues in the complaint. They did not provide a response that could be read. When I contacted cfpb for assistance their representative XXXX with employer ID # XXXX verified that she was unable to open any documents and therefore she also was unable to read a response addressing the issues in the complaint. These issues have created additional burdens which have made it difficult to continue making payments on the account because of Nationstar 's demand for ever increasing amounts and no justifiable explanation for their increases or addressing their failure to include all payments made into escrow before the escrow analysis was initially done.
02/24/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • MI
  • 49024
Web
I am authorized to handle the business for two loans recently paid in full where the mortgage account is in the estate of my father and stepmother. The escrow refund checks were made to the estate and sent to me. We no longer have an estate account closing the estate in XXXX. I asked Nationstar ( now Mr. Cooper ) to deposit the funds directly into the checking account used to pay the mortgages for both loans. This request was denied. I was never told it was denied until I called inquiring why the transfers were not completed. I was then told to resend the power of attorney document showing I was authorized to conduct business for the two loans. A company representative sent me an email on XX/XX/XXXX stating the information was received and the original checks would have stop payment and new checks would be issued in my name in 3 to 5 business days. I called today XX/XX/XXXX to check on the status and was told by a different representative she didn't see where the power of attorney was received and we could start the process all over again to get new checks. Please note that I sent this power of attorney document to this mortgage lender 1 to 2 years ago to gain access to the loans for conducting business. Also note the first loan was paid in full in XX/XX/XXXX. I am still waiting to close out the escrow account.
06/08/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • OK
  • 73099
Web
After multiple calls my homeowner 's insurance information is still incorrect with Nationstar. I have provided the information multiple times and have called several times trying to correct everything. Now I have been sent a 2nd and final notice of force place insurance if I do not update my insurance information. According to customer service representatives my information has been up to date and force placed insurance will not occur. However, the final notice letter was sent AFTER my account was supposedly updated. Luckily I am an educated borrower who works with mortgage compliance on a daily basis. Therefore, I know what I am looking at and understand what needs to be fixed. An attachment is included to further detail all the issues I have had in the past 6 months specifically detailing the issues still left unresolved ( shown below ) and what I have done to attempt to correct them. The current issues with my account are as follows : 1. Nationstar is trying to force place insurance on my mortgage in which they have insurance information on file. 2. XXXX should be reflected as paid on XXXX/XXXX/16 in the amount of {$1400.00} not on XXXX/XXXX/16 in the amount of {$2600.00} as that is the amount that was incorrectly paid to XXXX XXXX 3. My online account still reflects my next MIP payment to be XXXX/XXXX/16.
10/30/2017 Yes
  • Mortgage
  • Reverse mortgage
  • Trouble during payment process
  • AZ
  • 863XX
Web Older American, Servicemember
On XX/XX/XXXX, I was given Durable Power of Attorney, both financial and medical, for XXXX XXXX XXXX. He has been diagnosed with XXXX XXXX and other illnesses. He has a reverse mortgage on his home with Champion Mortgage. Their contact information is as follows : XXXX XXXX XXXX, XXXX, Texas XXXX. Telephone ; XXXX. I have been trying to be acknowledged by this company since XX/XX/XXXX, with no success. I have sent them my power of attorney and addresses, and they still refuse to send me XXXX 's statements or any information regarding his account. It 's almost XXXX and they continue to tell me they do receive my faxes or it 's in 'process '. Last week his caregiver called with a letter he received that threatened to bill him some {$2400.00} for homeowners insurance, since his has lapsed. This is not true. I have all his accounts current including property tax and homeowners coverage. I have been told his account is in default and they threatened me last week with foreclosure. To date, they refuse to send me his statements. I have talked to XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX and today, XXXX, supposedly a supervisor. I faxed all my information to him again using two fax companies with a note to please call me with confirmation that he received everything. He still has not called to confirm. I need your help.
02/17/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • MA
  • 016XX
Web
My wife and I sold our property XX/XX/XXXX. We have been waiting since that time to receive a corrected Discharge of the Mortgage that references a Modification Agreement and a XXXX Mortgage recorded XX/XX/XXXX. The original mortgage, obtained XX/XX/XXXX, was Discharged XX/XX/XXXX, post closing, but it did not include the reference to the Modification liens. The closing attorney will not release a portion of our proceeds until the XXXX modification liens were referenced in a Discharge. Subsequently, the lender, Nationstar Mortgage Company, LLC, sent a revised Discharge with a reference only to the Modification Agreement but not the Subordinate Mortgage. The lender keeps dragging its feet and has one excuse after another as to why they ca n't or wo n't reference the XXXX Mortgage. At first they said the payoff XX/XX/XXXX released both liens because they both had the same loan number, MIN number and FHA case number. Now they say they do n't have the authority to reference a Discharge for the XXXX Mortgage even though they prepared the documents. The latest tactic is to blame the Registry because they require a release of both liens and they do n't think it is required. My attorney has been working diligently with them but has lost all patience. She suggested I file this Complaint and see if it would do any good.
12/29/2017 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • CA
  • 92886
Web Servicemember
I received a mortgage loan modification in 2012 and I believe I was deceived into signing papers to save my home. I was told numerous times over the phone by Nationstar Mortgage that I qualified for a loan modification because I had successfully made all my mortgage payments. Yes, I made all my mortgage payments, so why did they ( Nationstar Mortgage XXXX add an additional {$260000.00} on top of my original mortgage loan with the modification??? I was deceived and lied to and this is a SCAM by Nationstar Mortgage. I made all my mortgage payments and paid all late payments. Then I made additional trial modification payments and I was told on the phone I would not get any additional fees because I made all my payments to qualify for the loan modification. Did Nationstar Mortgage pocket and dissapear all my mortgage payments I made prior to the loan modification??? I just now realized that they ( Nationstar Mortgage ) committed FRAUD with me because they added additional fees to my mortgage loan that I never had before. Please help me to remove the amount of {$260000.00} that Nationstar Mortgage added to my mortgage loan by FRAUD. Nationstar Mortgage lied to me and deceived me into signing papers to do a mortgage loan modification with the Nationstar Mortgage, which now changed it 's name to Mr. Cooper Mortgage.
01/02/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • KY
  • 41042
Web
My mortgage is currently serviced by Nation Star. My regular monthly payments are {$500.00} per month and Nation Star has imposed {$530.00}, {$530.00} and {$530.00} monthly charges over the last 60 months ( see attached ). Nation Star claims that the increase in the overall escrow is due to an increase in taxes. However, my taxes were reduced from {$860.00} to {$510.00} per month, due to Kentucky Homestead law. My P & I is {$450.00} per month and since my taxes equal {$43.00} per month, therefore my monthly payment should equal {$490.00} per month. Overall, have been overcharged {$34.00} for a sixty month period, which equals a total amount of {$2000.00} overcharged. On XX/XX/2016 Nation Star demanded payment of {$920.00}, even though I have made all of my payments timely each month. Nation Star advised that these funds needed to be paid in order to avoid foreclosure. Nation Star has refused to prove up the math behind the alleged delinquent amounts. The statements that they have issued have not matched the oral amounts listed. Both CFPB mortgage servicing laws and RESPA law require that transparency within accounting be present during mortgage servicing. Nation Star is in violation of both CFPB and RESPA law. Overall, I feel cheated and deceived by Nation Star and I am seeking your assistance on this matter.
12/29/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NY
  • XXXXX
Web
Re : Estate XXXX XXXX XXXX Nationstar Mortgage Loan Account Number : XXXX. I am disputing the above-referenced debt. I have produced to you and your organization proof of payments in several occasions and had requested the above records but in return you and your organization had chosen to ignore my claims, emails and calls. I am disputing this debt, because I have made all the mortgage payments and do not owe this debt. As a result, I request that you carefully review this matter and send me the final pay off amount. You should not report it to the credit reporting agencies and if you have already reported it, I demand that you immediately notify the credit reporting agencies that the debt is disputed and/or delete the trade line from my credit report. According to my records, which I am enclosing again, the discrepancy on properly crediting my payments began on or around XXXX XXXX when you bought this mortgage from XXXX. Reporting information that you know to be inaccurate, or failing to report information collectedly, violates the FDCPA and the Fair Credit Reporting Act. Please find enclosed with this letter copies of all payments made to this loan from XXXX XXXX up to the present for you to verify the debt in this account along of a copy of a letter sent to this company in reference to this issue.
09/03/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • ME
  • 040XX
Web
Dear Sir or Madam, I 'm writing to get some assistance in dealing with Nationstar Mortgage. I modified my mortgage with them in XXXX, which was quite an ordeal because they lost my documents numerous times and caused 9 months delay, causing more interest and they added {$3000.00} in attorney 's fees. They added {$4300.00} capitalized to the balance of my loan at that time to correct the escrow account. There was no shortage until they started adding approximately {$160.00} each month as a cushion to my escrow account. That 's over {$1900.00} a year of my money that they are using. My issue with them currently is that they will not allow me to pay my home insurance and taxes directly. A year ago I started paying taxes and insurance directly because Nationsta r was cushioning my escrow account in excess of maximum that the Maine State law allows. I sent them a statement telling them I would be paying directly and why. I asked for a waiver form to cancel my escrow account and proof that my insurance was paid for the next year and continued to request this every month while I also sent proof of my tax and insurance payments. Nationstar is in violation of Section 10 of the RESPA which states the limits on escrow accounts. Please see the XXXX pages of documents I have attached to this complaint to prove my case.
06/07/2017 Yes
  • Debt collection
  • Mortgage debt
  • False statements or representation
  • Attempted to collect wrong amount
  • SC
  • 29407
Web
Nationstar has continually proffered incorrect and changing amounts as relates to interest due and interest rates and effective dates for interest rates associated with my former mortgage with SERVICER Nationstar. Even though I have requested that Nationstar address these issues, Nationstar has failed to adequately, reasonably and truthfully provide simplistic answers, in both written statements and mathematical statements. Nationstar has mistakenly or fraudulently sent billing statements to me showing totally incorrect interest amounts owed. These interest rate and interest amount errors have contributed to Nationstar providing me with an incorrect XXXX for the year of 2016, that Nationstar is unable to explain by the use of relevant mathematical equations.

Even though Nationstar was only the SERVICER for XXXX XXXX Trustee, Nationstar has refused to supply me with any written statement that Nationstar no longer has any financial interest in my former property, even though I have a XXXX $ $ mortgage balance with Nationstar.

Nationstar has fraudulently refused to refund to me the {$1400.00} in my favor returned insurance premium refund, that Nationstar deposited to my XXXX $ $ balance escrow account with Nationstar and showed in their Nationstar report listing that the {$1400.00} was owed to me.

08/05/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 32218
Web Older American, Servicemember
The mortgage company continues to charge my account for not having insurance. However, I faxed proof of insurance to the company and the insurance company notified the mortgage company that an active policy. After several conversations, the company continues to charge my account for not having insurance. Further, the company continues to conduct an analysis to bring the account current. However, they have failed to do so. XXXX, Supervisor, stated that they will complete analysis. The analysis was promised by XXXX to be completed in XXXX. On the contrary, it was not completed as of XXXX 2016. An analysis is not appropriate. The payments should go back to the original amount. They are reporting me delinquent to the credit bureau. After several calls and months, they are still refusing to adjust my account and are demanding that I pay for their insurance. They sent back my XXXX payment and put a lock on my home. My escrow account was depleted and the funds, as I requested were not placed, due to the error that the mortgage company made. Despite several requests to make the needed corrections, they refused. My husband is a XXXX veteran who is XXXX and I 'm a retired school teacher who is on a fixed income. I can not afford to pay more money than required. They are trying to intentionally foreclose on my home.
05/26/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • WA
  • 983XX
Web Older American
I paid off my mortgage w/Nationstar on XX/XX/2015. The said they mailed out the release of lien on XX/XX/2015. I 've contacted them XXXX times since then and they assured me that the release of lien is being sent each time. As of XX/XX/2015 the recorder 's office at XXXX XXXX has not received it. The last time I talked to them they said it will be mailed and I will receive a email copy. When I opened my email I found a payoff statement of which I have XXXX of. That 's what they keep sending me. On XX/XX/2015 I got a email saying the release of lien has been sent to the recorder 's office and to contact them. I then received a postal letter that said it was in response to my request on XX/XX/2015 for documents to be mailed to me. Guess what, it was another payoff statement. The loan has been paid in full since XX/XX/XXXX. I would find it hard to believe that a company could remain in business and be so incompetent but Nationstar is living proof. And I am not the only XXXX, I plugged Nationstar on XXXX and I read about XXXX letters worse than my situation and I had n't got an XXXX of the way down the page before I gave up. Not XXXX had anything good to say about them. I was going to write the CEO XXXX XXXX but after I saw that XXXX page I figured that he must know how XXXX up his company was, so I came here.
10/24/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • MA
  • 025XX
Web
In the ongoing saga ( now nearing 4 months ) of trying to get a refund of our escrow account balance in the amount of {$1400.00} so that we can pay our property taxes, once again Nationwide ( now known as Mr. Cooper ) has, without authorization, taken a full amount due of {$1700.00} for our mortgage payment in XXXX from our bank account, rather than the balance after this promised credit noted above which was authorized at {$220.00}. Since our last complaints this company has sent us a check for the owed amount which we deposited and then learned they later stopped payment on it without any notice to us ( which resulted in a fee to us by our bank and could have caused an overdraft in our account ), thereby taking back OUR money. That is what they did again on XX/XX/XXXX with an unauthorized withdrawal. We have not approved an automatic monthly withdrawal by this bank, so we do n't know why they could take a different amount from us than that authorized in a phone call on XX/XX/XXXX. Every move made by them since our mortgage was sold to them appears to border on fraud. We have written letters, spent countless hours on the phone with multiple customer service people who provide no service. Our concern is that our property taxes are due XX/XX/XXXX and the money put aside is not at our disposal to pay them.
03/01/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • MI
  • 48390
Web Older American
Nationstar/Mr. Cooper bought out our mortgage from XXXX, which was refinanced under the Harp program. After checking with our county treasurer, they found we still owed {$490.00} on our current taxes, which they said were delinquent. Then they paid off that tax and the new taxes, which were not yet due, the total amount being {$1200.00}. We never had an escrow account after living in our home over 25 years from any mortgage lender, including XXXX which was taken over by Nationstar. We immediately paid off the {$1200.00}, to XXXX out the escrow shortage. Our outstanding mortgage amount is under {$52000.00}. Our home equity appraisal from Mr. Cooper is {$190000.00}. My wife and I own our single family condominium together. We both have an over 800 credit score, very little debt, and our joint income is over {$100000.00}. Our net worth is over {$500000.00}. Mr. Cooper is forcing us to have an escrow account, and fund it with over {$3000.00}. In addition, they will raise our monthly mortgage payment from $ XXXX/mo. to $ XXXX/mo. I appealed 3 times to waive the forced escrow, and each time was denied. I now have to look for a new loan, and incur new costs, as well as lose the Harp program. We feel this is unethical, and immoral, and want to warn others about Nationstar/Mr. Cooper and the way they do business.
11/28/2015 Yes
  • Mortgage
  • Reverse mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 33056
Web
I took out a reverse mortgage a few years ago. I understood the stipulations to keep the insurance and taxes paid. However, I became very ill, we got into a financial bind and fell behind on the insurance and all this was explained to the bank. The loan started with XXXX XXXX XXXX, then sold to Nations Star Mortgage, then sold to Champion Mortgage. At this time we have obtained proper insurance coverage, worked out a repayment agreement with Champion Mortgage a document signed by both the mortgage company and the home owners. However, the first payment was returned and the house was bought back by the mortgage company stating that they received the agreement and the payment on different dates. We 've obtained legal counsel and have had XXXX court appearances to resolve the matter. Each appearance there has been a different attorney representing Champion Mortgage. This has been our home for 42 years, and XXXX generations, it 's too much history and too many memories to just let go. A 10 day notice was sent via USPS, and then an eviction was filed on another occasion to vacate the premises in 10 days. It is imperative that the public know that Champion Mortgage has done this to elderly couples before, the difference is with us we have others fighting on our behalf to retrieve our from the mortgage company.
05/21/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • IL
  • 62234
Web
My home will be taken away come XXXX XXXX 2015 by XXXX. I have n't tried to save it for I lost hope! I have not replied to the banks for which I did n't care anymore. The home I reside in has been a family home which was left to me and I worked on it to make a better place until 3 years ago when family was complaining how I inherited the home and they got nothing. They disowned me as a family member, which was hard for me because family was everything to me!! I was trying to move on then the following year my house had been broken into several time for the past year. Found out it was a family member and his friends who were on drugs and stole to supply their habit. Last time he did it parents told me to turn him in as I did and he was sent away and has recovered but how difficult it was me to be the XXXX to do it. I was so low in life that I was hating my home more than ever. Then last year I was waking up from the dark and ready to get help for my home. As I was set to start I had lost my job. I did walk straight into a new job however it was just minimum wage. I love my new job and I 'm a hard worker, my boss will give me a great review if this were to go any further. I had a raise and have great opportunity for commission as well. I have belief that I can do this now if I could be given this chance.
05/08/2018 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Trouble during payment process
  • TX
  • 77450
Web
My name is XXXX XXXX and I am the President of the XXXX XXXX XXXX XXXX XXXX, a XXXX XXXX in XXXX, Texas. I previously submitted a complaint about the Nationstar Mortgage, the mortgage company that has the mortgage on an abandoned property located at XXXX XXXX, XXXX, TX XXXX. This home was abandoned by the owners, XXXX XXXX sometime around XX/XX/XXXX. Nationstar Mortgage filed for foreclosure in XX/XX/XXXXand to date nothing has taken place. The property at one time was being maintained by XXXX XXXX and last year XXXX XXXX XXXX began maintaining it. Once again it is not being maintained and XXXX at XXXX XXXX stated they have gotten no approval from Nationstar to commence maintenance. They claim they have tried to call them and get no return calls. Please intercede as you did about a year ago with this irresponsible mortgage company and have them at least maintain the property if they are not going to foreclose. The neighbors can not sell homes with this horrible looking home on their street. It has been abandoned now for about 10 years and most likely will have to be torn down someday as I can not imagine what the inside of them home looks like after no air or heat all these years along with rotted food in a refrigerator. My address is : XXXX and my phone number is XXXX if you need further information.
01/04/2018 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • TX
  • 75052
Web
Nationstar Mortgage is well aware of litigation concerning the Deed of Trust they've recorded an assignment. There's litigation pending that the Deed of Trust is void. In an attempt to obstruct justice, commit fraud upon the Court and defraud me, Nationstar Mortgage is filing fraudulent documents to harass me. On XX/XX/XXXX Nationstar Mortgage recorded a Corporate Assignment of Deed of Trust without any authority. The Deed of Trust allegedly assigned is the subject of the lawsuit styled XXXX v. XXXX XXXX XXXX XXXX XXXX in the XXXX County, Texas District Courts numbered XXXX. Nationstar Mortgage is aware of the pending suit referencing this Deed of Trust. Nationstar Mortgage is filing fraudulent governmental records in the XXXX County Real Property records to harass me and create a cloud on my title. Nationstar Mortgage should cease and desist further fraudulent recordings on my property. On XX/XX/XXXX Nationstar Mortgage recorded a Corporate Assignment of Deed of Trust assigning the same Deed of Trust to XXXX XXXX XXXX XXXX from XXXX XXXX XXXX (defunct entity) . Under Texas law, an assignment cannot be made by a XXXX man; it is a transfer by one existing party to another existing party of some valuable interest. XXXX v. XXXX, XXXX XXXX XXXX XXXX (XXXX. XXXX. XXXX.-XXXX XXXX, XXXX XXXX XXXX.).
05/07/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NV
  • XXXXX
Web Servicemember
An amount of {$560.00} is owned by Nationstar Mortgage. On XXXX XXXX XXXX XXXX XXXX transferred my loan # XXXX to Nationstar Mortgage along with same loan terms. What occurred during the month of XXXX XXXX XXXX was a automatic payment made to XXXX by XXXX XXXX XXXX of XXXX , along with two other payments made on XXXX and XXXX XXXX XXXX . Nationstar claims non-receipt of payment of XXXX XXXX XXXX but the other two payments were received. Nationstar insisted that proof of record be provided that payment was made on XXXX XXXX XXXX . First they wanted a FAX, later an EMAIL with justifying documentation. They insisted they had no record of receiving neither documents. XXXX XXXX documentation verified all three payments were made. Nationstar on XXXX XXXX XXXX in- dicated that an error was identified, that a corrective statement would be made. No statement has been received and is anticipated. The only transactions made in XXXX XXXX subsequent to XXXX XXXX XXXX , were two others on XXXX XXXX XXXX for partial and principal transactions. Transactions made during XXXX XXXX were the pay-off loan type. In the 5-months that we were paying on the loan was nothing but a headache, that we made the decision to terminate the loan early.
12/01/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • TX
  • 77071
Web
My mortgage was sold to Nation Star Mortgage servicing by XXXX XXXX XXXX ( XXXX ) After the mandated settlement with th US XXXX, Bank XXXX sold my loan. I have no chance of negotiating with XXXX XXXX XXXX - directly. XXXX purposely removed itself of responsibility once it settled because - the settlement did not require that XXXX keep the troubled mortgages -- THIS IS CALLED A LOOPHOLE. all the while hopeful homeowners were waiting for stipulations from the multi milllion dollar, XXXX sold our loans.Therefore once again finding a loophole to beat the system and not pay money back of help the consumerI have been trying to negotiate a reasonable mortgage payment since 2009.I have never accomplised the goel. XXXX bought my loan from XXXX in 2009. Realistically XXXX will never negotiate my mortgage because Bank XXXX XXXX in New York is true owner of my loan and multiple investors. Instead XXXX continues to lie year after year. This information is sent to XXXX credit reporting agencies and my credit score is very, very low. You see, I stopped paying the mortgage about 4 years ago because fo financial hardship. The payment that XXXX offered me as more than I was paying before I stopped paying them. Recently, I have rec 'd a letter from XXXX of Nation Star 's group of lawyersthreatening FORECLOSURE now.
04/14/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 947XX
Web
XXXX issues : 1. Took additional month payment and booked against " Principle '' not " Payment '' so stated online and in automated phone system I was delinquent, when in fact I was ahead of schedule. There is no option to allocation additional payment to your chosen category 2. I decided to pay bi weekly instead of monthly. They hold that bi weekly payment not applying to your account/principle/payment until a full months amount is recieved. Therefore they garner interest on that cash for thier business while charging me interest on the partial payment I have given them, but they do n't apply to my loan 3. When attempting to reach thier " Equity Acceleration Team '', to discuss the mechanics of a bi weekly payment, I was kept on hold 45 minutes between XXXX different customer service reps. I was then told when the rep tried to reach the Equity Team they get disconnected. Therefor I should call back. Basically they are either not staffing thier service lines during working hours, they do not resolve technical problems, or they do not answer on purpose. There are numerous reviews from others stating this happened to them. This is a tactic to delay the bi weekly payment option therefore mitigating the chance that I reduce my principle faster which would reduce NationStar 's interst/earning on my loan.
07/22/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 34293
Web
**** NEW CRIMINAL /COMPLIANCE CHARGES ~ XX/XX/XXXX - XX/XX/XXXX WE STILL HAVE NOT RECEIVED A SINGLE MONTHLY STATEMENT IN THE MAIL AS REQUIRED BY LAW IN 2016. THAT TIME PERIOD INDCULDES XX/XX/XXXX TO XX/XX/XXXX. THE NOTICES STOPPED WHEN WE DISCOVERED AND FOUGHT THE LOAN FRAUD AND THE ILLEGAL COLLECTION ACTIONS BEGAN AND HAVE NOT STOPPED WE HAVE NOW HAD 5 DIFFERENT REQUESTS TO MAKE A {$1400.00} PAYMENT WITHOUT A WRITTEN EXPLANATION AS REQUIRED BY LAW IN JUST 4 YEARS. ( OUR PAYMENT WAS FRAUDULENTLY DISCLOSED AS {$840.00} USING ESCROW FRAUD ) ALTHOUGH OUR LOAN IS CURRENT, NATIONSTAR IS STILL INTENT ON STEALING THIS WIDOW 'S HOME FROM HER AND THEY ARE NOT GIVING ME THE OPPORTUNITY TO PAY MY LOAN WHILE I FIGHT THE OBVIOUS AND PROVEN FRAUD WE HAVE ASKED FOR MONTHLY STATEMENTS OVER 75 TIMES. IT WAS ASKED FOR IN PREVIOUS CFPB FILINGS AND THEY ARE STILL NOT COMPLYING. WHEN ASKED, NATIONSTAR REPS SAID, OVER AND OVER, " WE DO N'T HAVE TO MAIL OUT MONTHLY STATEMENTS '' THEY ARE INTENTIONALLY DEFRAUDING CONSUMERS AND THE FEDERAL GOV THIS IS PROVEN THE MOST RECENT REQUEST FOR A {$1400.00} PAYMENT WITHOUT WRITTEN EXPLANATION WAS THIS MONTH. AS OF XX/XX/XXXX ... NO MONTHLY STATEMENTS HAVE BEEN MAILED TO XXXX XXXX XXXX XXXX FL. THEIR DISREGARD FOR THE LAW AND CONSUMER RIGHTS SETS A NEW LOW FOR AMERICAN BUSINESS.
07/20/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • GA
  • 30291
Web
( 1 ). My original loan on the the house I purchase was a predatory loan. ( 2 ). At the original closing, the monthly mortgage was established on income from the previous state of residence, not the present state of where the house resides, where we are now. ( 3 ). At closing the interest rate was in increase unexpected at the last minute / at the closing table to me the buyer. I was forced to take the offer coming from the State of XXXX to XXXX or be homeless. There was no family to rely on in the new state. All my furniture was setting in front of the property with no where else to go or be homeless. ( 4 ). My loan was out side of the 31 % guideline mandated by federal standards after several modification attempts to lower the monthly mortgage payment. ( 5 ). XXXX XXXX / Mortgage company waited a whole year before establishing escrow on the loan after modification, abruptly increasing the monthly payment to an additionaI {$600.00}. Escrow should have been calculation from the onset of the loan. ( 6 ). Previous modifications never really made mortgage affordable, only a {$20.00} reduction in payment, so escrow arearages, interest, penalties, late payments made it very difficult to make the monthly mortgage, forcing possible foreclosure a present. Have supporting documentation of above issues
05/11/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • NE
  • 68135
Web
I received an email on XXXX XXXX from Nationstar Mortgage informing me that my mortgage with XXXX XXXX XXXX had been transferred to them as of that date ( XXXX XXXX ). This was the XXXX correspondence I had received that even stated my loan was being transferred. At that time, I attempted to log into XXXX XXXX XXXX to see if I could get any documentation to download and was not able to see my loan information. In that email it also stated that my loan information would be available in the Nationstar system by XXXX XXXX. On XXXX XXXX, I received an email from Nationstar informing me that I could log into their system with my old loan number and see everything online in order to make a payment. I was unable to do so and have sent off several emails and contacted Nationstar because my mortgage is due on the XXXX. I am extremely stressed over this whole thing because I was given no notice, was not allowed to access my account on XXXX XXXX XXXX, and now am unable to register or log in with a new lender. In the last email, it was stated that I would receive my new loan number in the mail in a few weeks. This will then cause me to be late on my mortgage and I do not want it to be affected. This is a very nightmarish situation, and from my understanding, I should have at least been notified of the changes.
06/15/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • PA
  • 19083
Web
My son filed for bankruptcy in XX/XX/XXXX. He has the same name as my husband, althought, he is a XXXX, my husband a XXXX. Somehow, Nationstar Mortgage attached my son 's bankruptcy to our mortgage. It took us 4 months to get it off our mortgage. We just applied for a modification thru Nationstar and it was approved in XX/XX/XXXX. Our son finalized his bankruptcy paperwork in XX/XX/XXXX and once again Nationstar attached the bankruptcy to our mortgage. At this point, Nationstar has our paperwork and mortgage so screwed up since it has a bankruptcy code on it and also is supposed to be in modification mode. They put me on hold from anywhere from XXXX minutes and either do n't get back on the phone or tell me they have to email someone about the situation and check back later. They have notes on the account from when this originally happened but I assume no one ever thought to read them. Also, my son is in no way, shape or form associated with our mortgage or any other of our financial situations. Did it occur to them to check the Social Security # 's. I want the bankruptcy code taken off our mortgage and I want all the paperwork affiliated with our mortgage straightened out. This is ridiculous and very incompetent on their part and also unacceptable. I can not believe this has happened a XXXX time.
12/30/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • AZ
  • 85629
Web
My home loan was recently taken over by Nationstar Mortgage LLC. They sent me a letter saying I had insufficient flood insurance and needed to raise my insurance or they would add gap insurance to my policy. Even though my principal balance owed is less than {$27000.00} they are requiring me to match the replacement value of {$150000.00} set by my homeowners policy. When I called and explained that I read the policy set forth XXXX that XXXX of these apply Under the FDPA, the mandatory flood insurance purchase amount is the lesser of : The outstanding principal balance of the loan ( XXXX XXXX, or The maximum amount of insurance available under the XXXX XXXX XXXX XXXX ( XXXX ), which is the lesser of The maximum limit available for the type of structure ( {$250000.00} for a residential structure, ), or The insurable value of the structure ( typically the replacement cost value of your home ). According to this the lesser of these would be that I have at least {$27000.00} of flood insurance coverage, ( I currently have a policy of {$30000.00} coverage ). They said according to XXXX they can charge what they want. By adding this additional coverage my payment will go up over {$100.00} a month! If I do n't get my own coverage they will force me to get their insurance and raise my mortgage payment.
12/27/2017 Yes
  • Mortgage
  • FHA mortgage
  • Closing on a mortgage
  • FL
  • XXXXX
Web Servicemember
***CRIMINAL CONVERSION*** WIRE FRAUD*** EXTORTION*** EMBEZZLEMENT***MAIL FRAUD*** FAILURE TO FOLLOW THE RESPA *** FAKE CUSTOMER SERVICE*** RACKETEERING*** WE ARE THE VICTIMS OF LOAN FRAUD, IT STARTED WITH XXXX XXXX FAILING TO PROPERLY DISCLOSE THE HUD AND ESCROW DOCUMENTS, MISLEADING THE CONSUMER, WHEN WE BECAME AWARE THE EXTORTION, EMBEZZLEMENT AND RACKETEERING TOOK PLACE. XXXX XXXX AT XXXX XXXX AND XXXX XXXX, XXXX XXXX AND XXXX XXXX OF NATIONSTAR INTENTIONALLY, KNOWINGLY AND WILLFULLY TRIED TO NOT ONLY HIDE THE FACT THAT THIS LOAN IS FRAUDULENT, THEY WENT ON TO ADD FALSE AND ILLEGAL FEES AND EVEN FORECLOSED WITHOUT TELLING THE CONSUMER R MEETING FACE TO FACE AS REQUIRED WITH AN FHA LOAN ... INSTEAD THEY LIED ON THE PHONE AND IN WRITING IN AN ATTEMOT TO STEAL THE HOME FROM AN ELDERLY WIDOW. XXXX UPDATE ... XX/XX/17 ... WE TALKED TO THE PERSON THAT WRITE THIS FRAUDULENT LOAN AND THEY ARE WILLING TO TESTIFY AGAINST ALL OF THESE CRIMINALS THAT KNOWINGLY AND WILLINGLY VIOLATED STATE AND FEDERAL LAWS AND THE REAL ESTATE SETTLEMENT PROCEDURES ACT. WE HAVE ASKED FOR COPIES OF TAPE RECORDINGS FOR PROSECUTION AND ALSO THE IDENTITY OF THE SPINELESS, GUTLESS, CLUELESS AND SUPER CORRUPT SCUMBAG CRIMINAL ATTORNEYS ( SO WE CAN HAVE THEM DISBARRED FOR NUMEROUS, OBVIOUS VIOLATIONS ) AND THEY REFUSE TO COMPLY.
01/12/2017 Yes
  • Mortgage
  • Other mortgage
  • Credit decision / Underwriting
  • CO
  • 80831
Web Older American
Approximately 4-6 months my wife and I applied for a credit loan and was turned down because of 2 late payments to Nationstar reflected XX/XX/2016. We were not aware of this and wrote both the credit bureau and Nationstar Mortgage and received a reply from Nationstar dated XXXX stating that after review they would not change the credit reporting and it was my fault. They said because they sent us a letter stating a rate increase back XX/XX/2016. I do not remember seeing it. We average getting 3-5 pieces of mail from weekly along with numerous calls asking us to refi our loan. The customer service rep that was not their problem. My feeling is this " bunk ''. If you look at our history of paying this loan you will see payments being made on time and had made numerous payments in amounts greater than the normal payment. When I call Nationstar to speak with a customer service rep, 99.9 % of the time I get an " non-English speaking '' person of which is very hard to understand. I am hearing impaired and have asked to speak to an " English '' first speaking person and have n't had much luck. We have had numerous mortgages over the last 20 years and hands down Nationstar is the most difficult to work with. The loan we had applied for was with XXXX XXXX XXXX XXXX for the purpose of purchasing and RV.
02/08/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 94602
Web
In XXXX 2016, XXXX sold my mortgage to Nationstar Mortgage. In addition to the normal mortgage, I had an obligation to pay {$390.00} for the cost of an interim property insurance policy, which debt was assigned to an escrow account. In XXXX 2016, I sent an additional {$500.00} payment to Nationstar to cover the {$390.00} escrow debt, with the expectation that the excess would be applied to my mortgage. However, Nationstar applied the {$500.00} incorrectly to my loan principle, leaving the {$390.00} escrow debt ( for the insurance policy ) unpaid. When the next regular payment cycle started, my " amount due '' showed as {$390.00} greater than it should be. I 've tried, on XXXX separate occasions, to work with Nationstar to get the problem corrected, and they always assure me they 've fixed the problem, but every month, the situation is exactly the same. They seem to be incapable of correcting this error, nor will they refund me the misapplied {$500.00}. If I call them again, they 'll just do the same thing they have the past three times, whatever that may be, and nothing will be fixed. I have never missed a full payment. The only deviation was when I sent an additional payment to close out the escrow debt, and now I can not get them to correct their mistake. I need some help with this. Thanks.
12/13/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • FL
  • 34293
Web Older American
FROM THE LAST CFPB RESPONSE BY NATIONSTAR " Unless there is new and material information that has not been provided to Nationstar Mortgage for investigation, Nationstar Mortgage considers this matter resolved. '' WE PROVIDED NEW EVIDENCE WHICH THEY IGNORED ... BUT WE WILL LIMIT THIS COMPLAINT TO THESE FOLLOW UP QUESTIONS ~ Nationstar admitted loan origination fraud, loan servicing fraud, embezzlement and more ... when did these acts become legal for your company? Nationstar has repeatedly claimed to be the Federal Government/FNMA while hiding their identity from people seeking legal recourse ... when did this become legal for your company? Nationstar is intentionally defrauding consumers and the US Federal Government using fraud ... .when did these acts become legal for your company? Please note ... the rest of us have no waiver for these laws, can I get a copy of your criminal and civil law exemption? PLEASE NOTE THAT NATIONSTAR HAS CONFRIMED THESE CRIMES HAVE OCCURRED ... THEY ARE NOT ALLEGATIONS ... THE COVER UP AND CLAIMS OF NO WRONGDOING AFTER CONFRIMING THE CRIME EXPOSED A COMPLEX, WELL ORGANIZED, CRIMINAL AND CIVIL RACKET ... A RACKETEERING SCAM PROSECUTABLE UNDER RICO ( The Racketeer Influenced and Corrupt Organizations Act, commonly referred to as the RICO Act or simply RICO )
02/25/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NM
  • 87111
Web
I have a {$100000.00} mortgage with Nationstar Mortgage for a condo that I purchased in XXXX. In XXXX XXXX, Nationstar added a force placed insurance policy to my account in the sum of over {$20000.00} raising my payment from {$640.00} per month to {$3000.00} per month. I am fully insured, and there was no reason for Nationstar to add this insurance policy to my account, and absolutely no reason to add such an expensive policy - I could insure the entire subdivision for {$20000.00} per year. I have contacted Nationstar by telephone on three separate days, and have spoken to numerous customer service representatives, all of whom have failed to assist me, and all of whom have refused to transfer my call to a supervisor. I have faxed and emailed the XXXX pages from my personal homeowners insurance policy, and my HOA 's insurance policy to provide proof of insurance. Still, I can not get Nationstar to change the insurance information on my account. Nationstar has not applied the funds I sent for my XXXX payment, and has those funds in suspense because the records state that I did not make a full payment of {$3000.00}, but made my regular payment of {$640.00}. I am now facing having a negative report sent to the credit bureaus as my account is past due. I do not know how to get this issue resolved.
10/07/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • MN
  • 55448
Web
My loan is services my Nationstar, the loan itself is roughly 4years old. My escrow was set at a certain amount every month. Someone at Nationstar filed my insurance of the PMI incorrect and it made my payment skyrocket. I have called XXXX different times to get it resolved. At first it was even hard to talk to someone that could understand my situation. Finally after being transferred over and over I was led to a woman who was able to tell me that I owed the money for their mistake. I did n't give up there because reading online it seems this is unethical and bad business practice. I was then put in contact with a manager of the insurance department. He was very nice and took my information down and assured me they would figure something out. He called me the day after and said he was still working on it, which was a change of pace from how I was treated earlier. I thought I was in good hands. I was wrong because I let it go about 32 days and called him back. I left XXXX voicemails over 2 weeks thinking he was going to get back to me. I could n't be any more wrong. He has yet to call back and my payment is still higher than what I signed for. I have not missed my payment over the life of my house in 9 years. I do n't intend to start now. This company is to put it lightly, making it difficult.
04/17/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 902XX
Web
Our homeowner has been actively pursuing a sale of their home over the last 7 months. While he is behind in his payments to Nationstar Mortgage, he is doing everything in his power to sell his home and payoff the loan in its entirety. To this point, we had failed in finding a successful buyer but now we have a full price offer that more than covers their payoff. I have been in contact with nationstar for payoffs and this week I was in touch with them on XXXX XXXX asking them to delay a foreclosure sale date for this upcoming XXXX, XXXX XXXX, 2015. To this point, they have failed to process the documents timely and are denying a postponement of the sale. They are delaying getting their own internal payoff numbers and this is causing potentially devastating harm to our owner. At this point we need Nationstar to extend their auction date in order to allow us to close our sale and allow the payoff of the loan. Our homeowner will not lose his home, he will file bankruptcy as a last ditch effort to save the home he has lived in for nearly 20 years. Nationstar refuses to listen to our plea and repeatedly cuts us off during conversation. The problems they claim to see on the documents, are not real problems, and they will listen to our explanations for them. We need someone to step in and handle this.
06/16/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • TX
  • 75068
Web
During the life of our mortgage loan with NationStar Mortgage, they have went out of their way to misapply payments or apply them in such a way that they get the greater benefit. Most recently, I sent in XXXX for a principle payment and they put my money into " reserve funds '' instead of applying it. They sent a letter asking for an extra XXXX before they would take it out of this reserve. Yet I had sent in my regular payment with the exact and full amount days later - and they never fixed the earlier payment. Then I called them to fix it and they said they would need to have the " back office '' work on it and for me to call them back in 3 days - which is ridiculous to expect me to call back on their error that still has yet to be corrected! And I just recently sent in on XX/XX/XXXX another payment of XXXX which they proceeded to split up into a monthly payment and less principle - even though I had already paid the monthly payment days earlier. This is not the first time, and now I am sure I will have to struggle to get these corrections made while they benefit on the interest charges. I am seriously unhappy about their servicing practices. No wonder they want to change their name to " XXXX XXXX ''. I will be so glad to pay off my mortgage to not have to deal with their tricks.
07/13/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CA
  • 91784
Web
Loan # XXXX Dear Sirs, we are a responsible Real Estate owners, we have made several payments IN ADVANCE towards our Mortgage listed above for XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. Nationstar mortgage company made several errors in applying these payments at first to the WRONG accounts, then to the interest and Principles, even though we talked to the Managers to ONLY direct our payments to INTEREST ONLY for the follow months. They attempted to correct the account ; almost every month to no avail. On XX/XX/XXXX we received a SUSPENSE NOTICE for XXXX ( XXXX XXXX ), which will put our credit history in late payment and accrued interest and penalty!!! On XX/XX/XXXX, we received another SUSPENSE NOTICE for {$6.00} ( including penalty and interest ), which will put our credit history in late payment and accrued interest and penalty!!! On XX/XX/XXXX, we contact the Manager demanding that correct our account according to pour Timely and in advance payments, he refused and he demanded that we pay immediately {$4.00} alternatively he will suspend the payment ( again )!! Manger admitted that an error from the company side did occur, yet he still demanded full payment from us!! Alternatively he will suspend the entire full payment for the month and harm our Excellent credit ratings!!!
12/31/2017 Yes
  • Mortgage
  • VA mortgage
  • Struggling to pay mortgage
  • MD
  • 211XX
Web Servicemember
I initially started the mortgage process with XXXX and todays before closing XXXX called me and informed me that they had made mistake, and I needed touring an additional {$28000.00} to closing. I spoke to numerous supervisors within XXXX and no one could explain to me what had gone wrong. All they said was that I needed to get the money. we closed in XXXX XXXX, XXXX. And my mortgage payment was {$3000.00} now were in XXXX XXXX and Nationstar is now handling my mortgage. And my mortgage payment has increased to increased to {$4300.00} I contacted Nationstar and there response was that XXXX made an error and they would reach out to XXXX and they would contact me once they gotten answer. However that was my new payment. Im a XXXX veteran with a full time job. Thats an increase of {$1200.00} I simply can not afford that. Nationstar has not called me back. And I 'm in fear of going into complete financial turmoil. I would 've never agreed to a mortgage payment of {$4300.00}. I paid everything I was supposed to. And i feel like I was deceived or they simply do n't know what their doing and they are not being held accountable for ruining peoples lives. XXXX and Nationstar mortgage have all the Truth in lending contracts, closing paperwork, as well as all my personal and financial information.
09/10/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • OH
  • 45066
Web
After a lengthy divorce, I had fallen behind on my mortgage with XXXX XXXX XXXX and was forced to file Chapter XXXX bankruptcy. During the bankruptcy process, XXXX sold my loan to XXXX. I emerged from bankruptcy in XX/XX/XXXX with XXXX agreeing with the court that my mortgage was current. I made my XXXX post petition payment to XXXX in XX/XX/XXXX. XXXX applied the payment to XX/XX/XXXX. I was still in active bankruptcy XX/XX/XXXX. My XX/XX/XXXX payment was misapplied to XX/XX/XXXX. I continued making payments, and never missed a payment, but the payments continued to be applied to an arrearage that did not exist. XXXX continued to assure me the matter was under review, but at one point went so far as to put me into pre-foreclosure. XXXX also never updated my status to show I had emerged from bankruptcy. I made monthly payments to XXXX until XX/XX/XXXX, at which point the sold my loan to Nationstar without having resolved the issue. Nationstar now shows me roughly {$8000.00} behind in payments and wants me to agree to a loan modification, which I have not agreed to do. Nationstar says they continue to investigate, but now they have people taking pictures of my house. I have not missed a single post-petition payment with either XXXX or Nationstar since I emerged from bankruptcy in XX/XX/XXXX.
09/20/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • IL
  • 60120
Web
I am livid on Nation Star 's injustice against me. Nation Star is using fraudulent claims against me in order to deny my loan. XX/XX/2016 I was denied for Hamp Tier 2 due to insufficient monthly payment reduction. Nation Star used The Federal Standardized Living Expenses Calculator ( {$2500.00} ), to calculate my expenses than my actual expenses on my Making Home Affordable Application ( {$1400.00} ) What is even more concerning is that my current market value was not even taken into consideration at that time but to my understanding, the loan to value is important to determine if the payment would increase or decrease. I was denied on XX/XX/2016 for a modification again due to their outrageous claim that my home is worth {$140000.00}. There is no way my home is worth that much! My property is grossly underwater and needs a lot of work. I recently paid for an appraisal to be done on my home resulting value of only {$120000.00}. Based on the Hamp Tier 2 guidelines, my loan is eligible under these terms. This is really affecting me due to Nation Star prolonging my case, I am falling further behind in debt. I have attended workshops for struggling homeowners like myself and have learned about my homeowner rights. All I want is a fair review under my correct income and correct property value.
05/17/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • FL
  • 322XX
Web Servicemember
On XX/XX/XXXX, XXXX XXXX XXXX dba Mr. Cooper completed a loan modification on our primary mortgage. The modification was offer to us because NationStar levied an amount of {$17000.00} as an outstanding amount due immediately after the discharge of our chapter XXXX bankruptcy ( 60 months ) on XX/XX/XXXX. We original had 10 year fixed arm loan with ( XXXX but sold to NationStar ). NationStar was unable to adjust payments after 10 years because of the bankruptcy court ordered payments. On XX/XX/XXXX we contacted NationStar & informed them of discharge. They sent us a demand letter for immediate payment of {$17000.00}. We still don't know how this amount was established but payment was due immediately. We tried to work out payment plan to pay this amount by installment payment but was refused. What we were offered was a loan modification which we gladly accepted. Never were we informed that it was a hardship loan. No documentation received indicated Hardship Loan. We are now trying to re-finance our loan but NationStar is informing our lender XXXX that the modification was a hardship loan. The loan modification was offer to us by customer service rep & we were never informed it was a Hardship Loan. We are about to be turn down a second time because this modification has been labeled Hardship.
04/17/2017 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • NV
  • 89103
Web
I wish to avoid foreclosure. I was not given proper notice so I could have opted for State of Nevada Mediation. My notice of default was recorded on XX/XX/XXXX. A foreclosure certificate was requested in XX/XX/XXXX and issued/recorded on XX/XX/XXXX over 23 months later. Several RESPA laws have changed since my Notice of Default was recorded on XX/XX/XXXX. I do not feel their XX/XX/XXXX ( 23 month old ) Notice of Default is still valid. I also do not think I was properly issued my required mediation paperwork before simply recording a Notice of Sale 24 months after the Notice of Default. I believe Nationstar should have to record a new Notice of Default and then have offered me again mediation before it expired or waited another 90 days before recording a notice of sale. I want to avoid foreclosure. Nationstar is now evading that request. I am in the process of trying to avoid foreclosure and do a short sale. My attorney submitted an offer last week and Nationstar could postpone my sale date and allow me to short sale my home and avoid foreclosure. However, they refuse and say they can not accept my request. I do not understand why they can not postpone my sale date and allow me to sell the home. It cost them more to foreclose and takes longer. I have a market value offer on the table now.
07/27/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • MA
  • 02472
Web
A little over 3 years ago, XXXX XXXX XXXX transferred my mortgage to Nationstar Mortgage. Over the past couple months they kept calling me saying what are you going to do with your property. I told them I have no intention to sell and I plan on being here for several years. ( My mortgage is and has been current since I started with Nationstar over the past 3 years ). The first time they called I thought it was a routine check. When they kept calling I asked them to stop calling me on this issue. The choice they gave me is I could issue a Verbal Cease and Desist and they would n't call me anymore. The problem with this choice is they also wo n't contact me under any other circumstances by telephone/e-mail/text/regular mail. So if there is a glitch in their system and my payment did n't go thru for any reason I wo n't be notified. If there is a change to my mortgage in anyway I wo n't be notified. I feel like I 'm being held " hostage '' either I have to take their monthly calls so I can receive communications or use the Verbal Cease and desist and not know about any changes in my account. My desired resolution is simple, I would like them to communicate to me if there are any changes in my mortgage but I do n't want them harassing my every month, what am I going to do with my property etc.
01/09/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • GA
  • 30083
Web
On XXXX XXXX, XXXX we applied for a shortsale on our home as an alternative to foreclosure. After the bank did there bpo, and appraisal they want a price for the home that was too high and wasnt a true market value. After marketing the property for some time with a realtor we finally got a offer once they reduce the price and had another bpo and appraisal done ( 8 months later ). While marketing the property and maintaining it we received an offer in XXXX XXXX and submitted it thru the equator system. We alos received in the same month a foreclosure letter saying that the property was scheduled to be foreclosed on XXXX XXXX, XXXX. In accordance with Cfpb laws a bank is not suppose to have a scheduled foreclosed date when a homeowner has provided the necessary document 37 days prior to foreclosure when they are trying to work out an alternative to foreclosure. During the same month that we provided a contract we received a foreclosure date. In addition we received an email from the equator system in XXXX XXXX saying that the bank was now denying any shortsale proceddings. Not only were Nationstar actions unlawful in accordance with the cpfb laws but they were misleading and costly to myself, the listing and selling agent, the real estate companies, the attorney, the negotiators and others.
11/17/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • MI
  • 490XX
Web
XXXX XXXX, 2015 I contacted my mortgage company Nationstar to see if I had time to complete a Modificatin package on my home. I was advised yes I had to send in before XXXX XXXX, 2015. My home was in XXXX and I was XXXX at the time I traveled the next day back to the hose and contacts XXXX Neighborehood housing forclosure department to assist me with the paperwork. I complete a package with ther facility and the papers were faxed XXXX XXXX XXXX via XXXX, on XXXX XXXX, 2015 per. Call to Mortgage company rep confirmed my paperwork was. In and possibly on doc missing she XXXX and this was sent via fax on XXXX XXXX, 2015. The XXXX and my self have sent monthly bank statment and weekly check stubs from my employer. On XXXX XXXX, 2015 my representative at Nationstar advised XXXX at XXXX the sale went forth on XXXX XXXX, 2015 after we were advised The sale of the property had been postponed. Each week I call leave a voice mail with my point of contact who has not returned XXXX voice mail from me. XXXX XXXX my representative on my account spoke to XXXX at XXXX and advised the sale of the house went forth on XXXX XXXX, 2015 and advised my paperwork had been submitted late. All this time we have called and each week advised it under " review ''. I have not had documents mailed to me on this status.
01/20/2016 Yes
  • Mortgage
  • FHA mortgage
  • Application, originator, mortgage broker
  • MS
  • 38671
Web
In 2015, I was approved to purchase a house. I never made this purchase. In XXXX of 2015, I decided to contact my current mortgage holder in regards to refinancing. I spoke with XXXX of Nationstar mtg. I was told it would n't be a problem and passed along to the closing coordinator XXXX XXXX XXXX XXXX. A couple weeks later I was contacted by the closing coordinator and told that we would be closing at the end of the month. I then asked the closing coordinator if I needed to continue making my mortgage payment, and she stated that there was no need to continue making payments and depending on exactly what day we closed I could possibly have two to three months before the first mortgage payment would be due on the new loan. I was eventually contacted by XXXX and asked why have I not made my mortgage payment. I explained to her the conversation that I had with XXXX XXXX, to which XXXX responded that this would probably keep me from getting the loan and that XXXX XXXX must be new and did not know any better. Since that conversation I have tried contacting XXXX XXXX and XXXX XXXX and I can not get them to answer the phone and they will not call me back. Now I have tried to get reapproved to purchase another house and I can not get approved due to the current late payments on my credit report.
12/10/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • WA
  • 98055
Web
Our mortgage was with Nationstar and was on Autopay. Our interest rate is low and we were constantly hounded by this company on a weekly basis to refinance. They called our cell phones, emails and mail profusely. We asked them to stop. They did not. The mail increased with weekly junk mail. In XXXX they sold our Mortgage to Mr. Cooper. We did not pay attention due to the fact that our payment was on auto pay. The impound account had increased and so they denied our payment. They called but we had the numbers blocked due to the constant commercials. They then put us in default. We caught this when they sent us a default notice. We immediately checked in to this and even paid the late fees. They sent us to collection and it lowered our credit scores over 120 points. We have never had a late payment for anything. We have always had sterling credit. Now due to such ridiculous business practices they have lowered our ability to get XXXX XXXX. I have contacted the company and they will not turn around the credit report. They do n't care about their fraudulent tactics of business. They said they tried to contact us when the auto payment was denied. I do n't know because they were so obtrusive with their harassing phone calls to refinance. I could not be more disgusted with a mortgage company.
06/14/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NJ
  • 083XX
Web Older American
My mortgage was transferred from XXXX to Nationstar on XX/XX/2015. XXXX informed me of this via a letter sent on XX/XX/XXXX. As my next mortgage payment due date approached (XX/XX/XXXX) I received no correspondence from the new mortgage company....not a welcoming letter, statement, or a bill with which to pay the mortgage. I desperation, I tried to call them, but all you can contact are automated menus, not a person to help with a personal problem. I went to their web site, and again in desperation followed the instructions for making an online payment. It worked! But what it didn't make clear is that I had set up an automated account that would automatically pay my next mortgage payment. So when the next payment was due (XX/XX/XXXX) I made another payment, not realizing that in actuality I was making XXXX payments. It cleaned out my checking account and checks for XXXX other bills that I wrote bounced giving me fees of $XXXX. I have had an extremely difficult time contacting them to resolve this issue. I was only able to speak to a live representative by calling the number they advertise for refinancing mortgages, not their customer service number. Anyway, I believe the unprofessional way in which they handled the transfer of my mortgage has led to this financial mess for me
10/05/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • VA
  • 23454
Web
I refinanced in XXXX 2015. My escrow funds on XXXX XXXX were {$1100.00} indicated in the mortgage payoff statement. My new mortgage company ( XXXX XXXX XXXX ) wired the payoff funds XX/XX/2015 which included my city taxes. My old mortgage company ( Nationstar ) paid my city taxes ( {$670.00} ) as well. My mortgage broker told me that I should be receiving a check for {$1100.00} because that was the balance in my escrow funds. I called my city treasure and they told me that they sent a check to Nationstar on XXXX XXXX, 2015. The city treasurer told me to call Nationstar in a few weeks. I called Nationstar in XX/XX/XXXX. I was told by Nationstar that I would receive my check for {$670.00} in 10 days. I asked them why it was n't {$1100.00} and they said they needed to pay for taxes. I asked them about the taxes and they said it was city taxes. I told them there was n't any taxes to pay for. It did n't make sense.Then 4 weeks went by, there was still no check. I called them in XX/XX/XXXX and again they said my check would be delivered in 10 days. Still there was no check. Contacted them in XX/XX/XXXX and again they said that my check was on the way. Still have not received the check of {$1100.00}. I heard about your site and now am reporting Nationstar for not giving me my escrow balance.
07/12/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • MI
  • 49505
Web
Applied for loan modification through NationStar mortgage. Application was denied on XX/XX/XXXX, 2017 due to negative disposable income. Appealed decision because my husband was able to find job with sustainable income. We also got rid of car loan and we have rental income now. NationStar sent a letter of denial. XXXX XXXX ( financial counselor at XXXX XXXX XXXX ) called NationStar and they stated that we already had an application under review which is why they were denying the appeal. They suggested to send a new application even though one was under review. XXXX submitted application on XX/XX/XXXX, 2017. On XX/XX/XXXX, 2017 we called NationStar and was told no documents were being requested and application is under review. On XX/XX/XXXX we received a sheriff sale notice for XX/XX/XXXX, 2017. We called NationStar and was told that no application was received. XXXX called NationStar on XX/XX/XXXX, 2017 and was told application was denied but representative could not give reason for denial. Case was escalated. XXXX called back on XX/XX/XXXX, 2017 and was told no application had been received and that 's why sheriff sale was scheduled. NationStar has received at least 3 applications. XXXX sent in another application on XX/XX/XXXX, 2017 and has not been posted as of XX/XX/XXXX, 2017.
03/10/2018 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • MD
  • 20774
Web
On XX/XX/XXXX we signed our loan modification with nationstar Mortgage now Mr. Cooper under the Making home affordable program, since this loan modification was signed we never missed a payment neither make a late payment. On the loan modification agreement that we signed section XXXX. stated that we ( nationstar mortgage ) will defer XXXX of our outstanding principal. Provided we are not in default on the new payments such that the equivalent of three full months. The deferred will be on installments basis on each of the first, second and third anniversaries of XX/XX/XXXX, equal one third of XXXX which is XXXX e : g ( XX/XX/XXXX XX/XX/XXXX = XXXX should be defer. XX/XX/XXXX XXXX = XXXX should be defer. XX/XX/XXXX XX/XX/XXXX = XXXX and again we have never missed a payment. Last year they defer XXXX for the period of XX/XX/XXXX XX/XX/XXXX and at the end of the year they send us a XXXX ( cancellation of debt ) which we use to filed our taxes. This year meaning for period XX/XX/XXXX XX/XX/XXXX nation mortgage refused to send out the XXXX up till now I have not receive it yet I have called and called they keep given me different story and this is the only proof that we can get that this debt has been canceled as is stated on the agreements and we need this documents to do our taxes
06/06/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • AZ
  • 85304
Web
Nationstar Mortgag e ( Loan # XXXX ) pai d, early, to XXXX XXXX XXXX , our annual premium. At the time, we were in the process of refinancing and changed our insurance company to XXXX XXXX .

XXXX XXXX assured us they had refunded the money to Nationstar and that the {$490.00} would be refunded to us " in several days. '' This was on the XXXX of XXXX .

Nationstar continues to send us auto-responses that say they 'll get it taken care of " within 30 days, '' but that date has come and gone.

In addition to the {$490.00} that was sent to the wrong company ( our new mortgage holder paid the premium when we refinanced, so the refund is due to us ), there is an additional {$130.00} and change due that was a overage they collected during the year. Nat ionstar claims they cut that check on XXXX XXXX , but we have not seen it.

We have no disposable income and were counting on the {$620.00} to offset most of our XXXX mortgage payment. Unfortunately, we had to pay it without having that money and we are at risk of being overdrawn in our checking account.

Please help us. We 're just plain working people trying to stay afloat in this perilous, uncertain world.

XXXX XXXX XXXX XXXX XXXX XXXX XXXX AZ XXXX XXXX XXXX XXXX

08/09/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 770XX
Web Servicemember
Our home is in an active Bankruptcy ( BK ) XXXX filed in 2011. Our trustee has made payments to this account for nearly five years. After requesting a loan modification from XXXX, BUT did not accept their terms, and declined this modification. However, Nations Star was ready to approve the modification, although the terms would have placed us in a 40 year loan! Once this modification was rejected, it took several calls and several months before it was removed from our account, which increase our payments to an amount we could not afford. As of today, our trustee has made payments excess of {$60000.00}. We have made over 10 calls and have always gotten totally differerent answers and frequent transfers. While going into BK, our payment was {$1000.00}. We 've paid our own home owners insurance AND taxes are on a XXXX exemption status. Nationsstar completely disregarded the exemption and sent payments for taxes, although the taxing authority has since returned those funds. We would like Nation Star to return our account to the status of actively making timely payments without an escrow. A posting of payments to our mortgage should be current and up to date, however funds that were paid have not been accounted for and we are requesting a complete investigation and recovery of funds.
09/25/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 961XX
Web
This is the request that i sent to the bank to make the credit correction to my credit report we did a short sale and they are reporting it was a foreclosure I have all docmuntation if you need itXX/XX/XXXX XXXX, XXXX Customer Service, XXXXAttention : Research DepartmentXXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX Loan Number : XXXXProperty Address : XXXX XXXX XXXX, CA XXXXBorrowers : XXXX XXXX XXXX, Social Security Number XXXX XXXX XXXX XXXX Social Security Number ***********Dear Madam or Sir, I am writing as the above referenced property closed through a short sale on XXXX XXXX, XXXX have provided a copy of the final HUD for your records. I need to have our credit report updated as quickly as possible, please to reflect that our home was not a foreclosure. Our credit report should reflect that our loan was indeed paid in full for less than the full balance, through a short sale and the date of XX/XX/XXXX We are in the process of purchasing a home now and are unable to move forward until this information has been updated. Time is of the essence as we have a non-refundable deposit of {$30000.00} on our new home. If there 's anything further you need from us, can you please contact XXXX at XXXX? And are you able to provide me of a fax of your determination?? Our fax number is XXXX XXXX.
04/24/2015 Yes
  • Mortgage
  • Reverse mortgage
  • Loan modification,collection,foreclosure
  • CA
  • 92626
Web
My father died in XX/XX/2014. He had a reverse mortgage on his home. This company, XXXX, initially told me to provide a copy of the will, death certificate and request for extension on the loan so that I could sell the property once the probate court issued the Letters of Administration to me as the executor of the estate. XXXX then for XXXX months refused to speak with me advising that I was not the borrower while simultaneously acknowledging that the borrower had died. I filed a complaint with the California XXXX XXXX and XXXX finally acknowledged I had provided everything they needed to speak with me and to review an extension, but they also began foreclosure proceedings on the home. Now, although they have provided me an extension until XX/XX/2015 to sell the home they have filed default with the county where the home is located. They have yet to respond to any of my requests asking to resolve this seemingly unethical behavior. Their hired attorney refuses to return my calls or requests for information in writing. They filed the default while having all of the information they requested to provide an extension. There is equity in my father 's home and I believe this is why they are acting unethically. I believe they are trying to obtain the property through underhanded tactics.
11/29/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 90043
Web
On XX/XX/XXXX, I contacted Mr. Cooper to request a reinstatement figure so that I can make the decision to reinstate the account. I spoke with XXXX and she advised that the request was submitted and i would receive my request within 3-5 business days. On XX/XX/XXXX, i called back since I had not received anything, and XXXX advised that it was actually re-ordered with the Attorney Fees that same day and I would need to wait another 3 days. Again, I called on XX/XX/XXXX since I still had not received anything and XXXX shared the reinstatement amount with me verbally, however requested that I still get it in writing because I wanted to compare to the post petition payments I had been paying on under the Chapter XXXX. I received nothing. Yet again, I called on XX/XX/XXXX and spoke with XXXX, who then informed me that the request had to be submitted in writing and i would need to fax it to a direct fax number in which i did the very same day. As of XX/XX/XXXX Mr. Cooper has confirmed to have received my fax and my verbal request. Today is now XX/XX/XXXX and I still have not received anything. At this point, my account is just accumulating and I just want to be able to get this taken care. I really need your assistance in getting this information. No one there seems to be able to help.
01/14/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • IN
  • 46220
Web
On XXXX the first I was told I had to do a loan modification to keep my home I was behind 90 days they refused to help me get caught up on XXXX XXXX XXXX I was rushed to the hospital XXXX .so any way then on the not XXXX I was issued a terrible attorney letter from XXXX XXXX XXXX XXXX Indiana then on the XXXX of XXXX I was sued by nationstar from the court I had a case number so I called nationstar so they told me numerous times to diss regulars any letters from the court I was in a loan modification well after another hospital stay and XXXX I went to a XXXX seminar they told me to file a complaint that all these fees XXXX dollars in attorney fees etc is all illegal they are helping me to work this out but I was vey XXXX and have XXXX of equity and these people wants to push me out of my home with my XXXX XXXX XXXX mother I the care of I have filed a complaint XXXX as well Indiana my loan number is XXXX I did n't even want a loan modification then I get a phone call today I have been denied XXXX XXXX XXXX and to keep my home I now need a crazy figure my name is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I am working with the get XXXX program with my state and they are going to help me but they told me to file this complaint beaus why thy di under my loan modification was illegal
11/05/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Settlement process and costs
  • NY
  • 11743
Web
I XXXX applied for a mortgage on or about the year XX/XX/XXXX. I applied for a mortgage amount approximately of {$150000.00}. I filled out a XXXX form and supplied all necessary documentation along with signing a XXXX form so the bank who originated this no income check subprime mortgage could verify that I can afford it. The bank who originated this mortgage committed fraud in the fact that they never audited and ordered my XXXX directly XXXX to verify my actual income and stated what it was instead. Furthermore this mortgage/note was originated XX/XX/XXXX as a 5 year interest only mortgage. Nationstar Mtg has never adjusted the mortgage/note to reflect P.I.T.I The current mortgage/note XXXX and now servicing with Nationstar Mortgage Loan # XXXX on my Property : XXXX XXXX XXXX XXXX XXXX XXXX Florida XXXX XXXX, my S.S. # is *********** D.O.B. XXXX/XXXX/XXXX. XXXX Bank and XXXX XXXX XXXX are committing the following Fraudulent and Federal Law violations:2. FRAUD IN THE CONCEALMENT ; 3. FRAUD IN THE INDUCEMENT ; 4. INTENTIONAL INFLICTION OF EMOTIONAL DISTRESS ; 5. QUIET TITLE ; 6. SLANDER OF TITLE ; 7. DECLARATORY RELIEF ; 8. VIOLATIONS OF TILA ; 9. VIOLATIONS OF RESPA ; 10. VIOLATIONS OF HOEPA ; 11. RESCISSION. 12. MAIL FRAUD IN BILLING AND CONTINUALLY BILLING TO THIS CURRENT DAY.
08/11/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 33016
Web
A loan modification request was submitted on XXXX/XXXX/2016 to Nationstar mortgage 37 days prior to a sale date ( Hereto attached ). A letter was received from Nationstar on XXXX XXXX, 2016 advising us who the assigned representative was and to contact them if we had further questions regarding the status of the loan assistance ( Hereto attached ). A missing documents letter was never received from Nationstar within 5 days of the submission advising us the package was incomplete. On XXXX/XXXX/2016 Nationstar moved forward with requesting a sale date for XXXX/XXXX/2016 rather than suspending the foreclosure while the borrower was in the loan modification review. Nationstar was aware of the borrower 's legal counsel and spoke to the borrower advising they only received XXXX pages of the package on several occasions during the week of XX/XX/XXXX-XX/XX/XXXX, thereby disregarding our Notice of Representation advising there should be no further communications rather verbal or written with our client due to the borrower 's legal representation. The package was resubmitted on XXXX/XXXX/2016. Nationstar 's disregard for the HAMP and CFPB Directives as well as their disregard for Non-Communications with borrower 's under legal counsel is reflective of their neglect and duty as a servicer.
08/27/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • GA
  • XXXXX
Web
I purchased a home in XX/XX/XXXX which was appraised at $ XXXX. In XX/XX/XXXX, I was aggressively pressured into a refinance by my lender, Nationstar/Mr. Cooper. At the time of the refinance the loan was at approximately 81 % LTV, and I disputed the inclusion of PMI. Before signing off on the refinance, I was verbally assured by a supervisor in the PMI department, XXXX XXXX, that after making 2-3 payments on the refinanced loan, it would be below the 80 % threshold and I could call in to have the PMI removed. I made the 2-3 payments in early XX/XX/XXXXXX/XX/XXXXand called Nationstar/Mr. Cooper to have the PMI removed. Because the property is now occupied as a tenant and the refinance was classified as a " tenant owned '' property, I was then informed that LTV needed to be at 65 %. No one had informed me of this prior to the refinance. XXXX XXXX claimed it was a new criteria. Fine. I have continued paying PMI for nearly two years. I called in a few weeks ago and paid to have an appraisal done. The appraisal came back at $ XXXX ( which I feel is low ). Regardless, the loan balance is $ XXXX, putting me at 62 % LTV. Nationstar/Mr. Cooper STILL refuses to remove the PMI " Because the loan is less than 2 years old. '' The loan is not less than 2 years old. It is 10 years old.
03/02/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 92673
Web Older American
Nationstar Mortgage has failed to respond to our requests and clarification of the following : 1. They are not crediting or applying the correct payment amount we made towards the principal since XXXX 2016. 2. They created an escrow account to pay the property taxes and the home insurance without our knowledge and/or consent. 3. They made payments for the property tax for a bill we had already paid on time, they also paid the home insurance that was not due until the end of XXXX, 2016 4. The Tax Collector office rejected the duplicate payment from Nationstar and sent the money back to them ; however, Nationstar still has an escrow balance on our account even though the Tax Collector returned the money to them We have several requests in writing as well as by phone to correct the principal balance, which is off by about {$5400.00} to no avail. We get transferred from one person to another and they promise to send an explanation letter but they never do. We requested to close the escrow account since we are taking care of the property tax and home insurance ; they still have the account and the balance due for something we do not owe. PLEASE HELP. Nationstar has refused to modified our loan twice, the current rate on our loan is 5 % which is about 1.5 % above the current rate
10/31/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 92647
Web
Our home mortgage was transferrred to a company called " Mr. Cooper '' and we have had nothing but problems since that time. For the month of XXXX, they took our mortgage payment of {$2500.00} out of our checking account twice. When I saw that they took our XXXX mortgage payment out twice, I called Mr. Cooper and asked for the money to be returned. I spoke to Mr. Cooper customer service on Monday, XXXX XXXX and the customer service rep confirmed that they had accidentally taken out the mortgage payment TWICE. She said that that the payment would be returned to my checking account within 3-5 business days. Today, XXXX XXXX, XXXX, it has been EIGHT DAYS ( 6 business days ) since I was promised the over-payment would be put back in my account. It has not been returned. When I called Mr. Cooper customer service again, I was given the run-around. I was place on hold for over 30 minutes and then told that they would need to contact the bank to " confirm the check cleared '' ( this was already done on XXXX XXXX when I called the first time ). Long story short, they are playing games, giving me the runaround and keeping the double payment. My other bills are going unpaid and I will have late fees and returned check fees if they continue to refuse to return the double mortage payment.
05/16/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • GA
  • 30328
Web
My home mortgage, serviced by XXXX , was sold to Nationstar i n XXXX . Yesterday I received a letter from Nationstar stat ing my home insurance coverage had expired and that they had started charging me for home insurance unless/until I provided them with proof of something else. In the past 21 years I have never had home insurance expire, have never had any coverage lapse for any reason. In fact, I verified with XXXX the policy that is in effect is reflected in their records and they told me this information was passed t o Nationstar. I believe Nationstar is engaging in fraudulent business activity by knowlingly mis-representing the status of insurance when it buys mortgage servicing rights from another institution. The reason they are doing this is they are then forcing an insurance policy on the borrower, and that insurance is fro m one of t heir subsidiaries and from which they realize financial gain. Although I have contacte d Nationstar, and also had my insurance agent send confirmation of coverage to them, I am awaiting my next statement to determine if I have been charged for any interim policy premiums. I believe the CFPB should take a look at the business practic es of Nationstar and I think it will find violations of current federal law and regulations.
10/23/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • CA
  • XXXXX
Web Older American
Dear CFPB, On XXXX XXXX, 2015 I was informed by Nationstar mortgage that I had been denied a loan modification due to " excessive forbearance ''. When I reviewed my loan modification documents with my dedicated loan specialist, the rental income I reported on my Request for Modification ( RMA ) was missing from the calculations for the gross monthly income without any explanation whatsoever as to why all - or some of it - was not included in the NPV calculations. If they - Nationstar - can not do simple math to compute my gross monthly earnings, is it any wonder that I am being seen as having " excessive forbearance '' ..? This gross incompetence follows several months of very poor service from Nationstar regarding my application for a loan modification. Service deficiencies have included - among other problems - lost documents, repeated requests for documents or information which was already in the file, and failure to return phone calls in a timely fashion. As of the date of this letter, I have not received any correspondence from Nationstar to back up this assertion of " excessive forbearance '', including the NPV. I am appealing this bad decision - please see attached correspondence - and would appreciate any help you can give me to get me the help I may be entitled to.
09/29/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 956XX
Web
The Mortgage Company was formerley Nationstar, now renamed Mr Cooper. In XX/XX/XXXX I was advised by a representative of Nationstar that they were able to apply money from a suspense account to a repayment plan I was on. Later i was informed that was an error by their employee, the repayment plan had failed and I now owed two months mortgage again. Beyond that it has just been a financial nightmare. I sent correspondence, never got a reply ... ..and have since that time made numerous phonecalls to find out why I am liable for their error. The late charges have been mounting and completely destroyed my credit, along with posting a former loan modification on my report. I cant catch up and no other lenders will touch me because of my credit now. I have attempted three further modifications with my current lender, in an effort to remain in my home ... ..simply because i felt I had no other options left, and because the monthly payment recently increased and I have so many late fees now. All have been denied. I can show a good payment history as far back as XXXX. I now believe this company is very much in error, and am afraid they will cost me my home. They have certainly already destroyed my credit, and left me with no other way forward but to lodge a complaint.
06/12/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 92069
Web
We applied for modification with our mortgage servicer Nationstar on XXXX XXXX , 2017 and it took them several months to ultimately deny our request. During all that time and numerous contacts ( close to 75 phone conversations and at least 20 written communications ) they never mentioned one single time that being late on our mortgage payments WILL 100 % negatively impact our ability to refinance if our modification is denied. They did n't say that there are guidelines which all the banks have to follow. I believe that our mortgage company intentionally chose not to share that information with us in order to get us exactly where they wanted us : - Now we can not qualify for refinancing with ANYONE until we bring our account current and are stuck with the 8.5 % interest for minimum of 12 months with Nationstar. We could have borrowed the money to make payments on time during the process and would have been able now to refinance without a problem with the kind of equity we have. Instead, we 'll have to pay an extra $ 12,000+ in interest until we can even apply for refinancing. I hope somebody who 's reading this will see through an unethical practice of this financial institution and penalize them heavily for hiding the facts in such a sleazy way!!!
10/13/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • ID
  • 83501
Web Older American, Servicemember
XXXX XXXX XXXX XXXX formerly NationStar - XXXX XXXX XXXX Texas, XXXX, phone XXXX, holds the mortgage to our home. On at least five separate occasions, I submitted a regular monthly payment plus additional funds to be applied against the principal. When that amount was greater than the monthly mortgage payment due, the company applied the funds to the next monthly payment ( principal, interest and escrow ) rather than applying the additional amount to the principal. After each of these incidents, I contacted the mortgage company and requested that the amount be corrected. The prinicpal payments were corrected. I further requested that future payments with additional funds be applied to principal. On XXXX XXXX, 2017, I contacted the company after the fourth incident and also filed a complaint with the company. I have not received a response to that complaint. On XXXX XXXX, I again made a payment greater than the regular monthly payment due, and the company took two monthly payments out of the amount instead of applying all of it against the principal. Furthermore, the additional interest was not recalculated after these payments. My concern is not only the effect of these unfair practices on my mortgage but the impact on others as well that may not be aware of this practice.
09/22/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 91350
Web
I found a late payment on my credit report for XXXX 2015 for Nationstar Mortgage, even though XXXX was not there back a few months ago. I called Nationstar and they told me that they took part of my payment ( about XXXX ) and applied it elsewhere, so then there was not a full payment for the mortgage. They never told me they were doing this, or notified me, and they kept the full payment of approximately XXXX, which was credited from my bank account. XXXX XXXX told me to fax her the proof directly of my payment two weeks ago, which I did. I have not gotten a response so I faxed another letter yesterday, still no response. I called today and talked to XXXX in customer service who said that she saw nothing in my file. She tried to get ahold of XXXX but no luck. Now she told me I have to re-send everything to their research department and that she can not help me. They have a different department for every issue and no XXXX talks to anyone else so it is like starting over with an issue every time you call. Nationstar did something similar when I first opened my loan. I sent a cashier 's check for a large amount of money for my escrow account, and they applied it all to my mortgage, then tried to charge me interest. It took me over 3 months to get the situation rectified.
05/29/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 92376
Web
I was attempting to do a modification on home XX/XX/2015.I was instructed to submit certain documents which I complied to in a timely manner. I check in periodically with the financial institution on a regular basis to check the status on modification which I was instructed that they needed more documents on XXXX separate occasions I complied right away. At which time I was notify that the sales date had been put on hold. I was told that the paperwork that was needed was receive and complete and the documents were on there way to the underwriter. I check back to make sure that the underwriter had receive my documents at which time they told me that it takes up to XXXX hours for the underwriter to review them. That was on the XXXX of XXXX. I was told to check back on the XXXX of XXXX which was a Monday because they were closed on the weekend. I check back on Monday and was told that the house went up for sale on XXXX the XXXX of XXXX. At that point I checked with the auction and was told that the house did not sale it went back to the bank. I called the bank back and they said the could not help me it was out of there hands. I obtain representation to the sales date resend they did not help me. I was to contact CFPB to see if they can help me to get the sales date resended.
01/19/2017 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 94510
Web
I had a second mortgage with Nationstar that was removed through a chapter XXXX bankruptcy. The lien was removed and the recorded document of the lien removal was sent to me. When I go on to my Nationstar account, for my 1st mortgage I still have with them, unfortunately, I see the information listed below. When I call the collection company, they tell me yes the lien was released. " Do n't worry about what you see on your Nationstar Account, only you can see it, no one else. No one has ever called before about this. '' The customer service man also told me that the collection agency listed below is a subsidiary of Nationstar ( Nationstar IS a collection agency! ). I asked since they are related, would you please communicate to them to remove it. He told me he can not do that. He told me not to worry about it since it is no longer on my credit report - how did he know that? YOUR ACCOUNT HAS BEEN CHARGED-OFF AND HAS BEEN PLACED WITH XXXX FOR COLLECTION OF THE OUTSTANDING BALANCE. Note : the charge-off of your account does not affect your obligations under the terms of the Note and/or Security Instrument. Please contact XXXX to discuss repayment options at XXXX or email XXXXXXXXXXXX or visit XXXX online. LOAN NUMBERXXXXMATURITY DATEXXXX/XXXX/2037INTEREST RATE8.313 %
10/31/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NV
  • 89147
Web
I have a first mortgage with Mr. Cooper ( formerly Nationstar Mortgage ). For all ofXX/XX/XXXX my monthly payment was {$1700.00}. I was recently informed that my payment would increase to {$2100.00}, effective immediately. When I spoke to a Mr. Cooper representative, I was told that the escrow had increased due to an insurance increase. But my insurance premium ( with XXXX XXXX ) has not changed from XX/XX/XXXX. I was also told that there was an escrow shortage forXX/XX/XXXXand XX/XX/XXXXwhich I was then paying down monthly. They could not explain why the shortage ( 2 years in a row ) occurred, since they are supposed to determine the escrow payment to not create a shortage. In addition to this latest increase, I have been trying to get any paperwork, like a mortgage agreement, from Mr. Cooper, but all they could provide me with was the original loan documents from XXXX XXXX XXXX, the original lender when I purchased the house in XX/XX/XXXXThe mortgage has been sold twice so far, and I 've never agreed in writing to any changes in terms or mortgage details. I do know, however, that the principal balance on the loan has literally not changed in years. I 'm not sure if I need to hire a lawyer, but I 'm hoping that the CFPB can offer some assistance and advise. Thank you.
02/05/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NJ
  • 080XX
Web
Hello. I live in an " XXXX '' rated XXXX area as designated by XXXX. Therefore I require Flood Insurance. My house has a replacement value of {$160000.00} and I owe less than {$130000.00} on the house. My mortgage with NationalStar Mortgage was satisfied with my policy of {$180000.00} as this was more than both the amount I owed the bank and also was more than my replacement value. Then more than two years into the loan I received a letter saying I was not in compliance. I called NS and shared the requirements as stated on their letter to prove that I was in compliance. The issue went away for about seven months. Then I received a letter in which they changed the requirements whereby I had to meet one of two criteria 1 ) match the amount of my homeowners policy or 2 ) carry {$250000.00} ( the max under XXXX rules ). I disagreed by way of numerous calls. NationStar then took out an expensive supplemental policy for me to bridge what they say is a gap. This has created a real hardship as it has pushed our monthly to a place where we are exhausting our savings. I want to know if this is legal or simply unethical. True that I can refinance with someone else, but not without expense and an expense that I should not be subjected to if not for the predatory ways of this lender.
04/29/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 92692
Web
Hello I tried to file a deed in lieu of foreclosure with Nationstar mortgage ( account number : XXXX ) and I submitted all the required forms to my rep, XXXX XXXX, but she never responded. The first time I submitted the forms via fax was on XXXX/XXXX/2015. She did respond. I called and emailed her again on XXXX/XXXX/2015 and XXXX/XXXX/2015 and again, no response so I refaxed all requested documents. She still did not respond. I finally reached a deed in lieu representative on XXXX/XXXX/2015 who told me my home now has an auction sale date of XXXX XXXX and I can no longer qualify for a deed in lieu because there is a sale date. At that point I then enlisted the help of my agent XXXX XXXX to try to attempt a short sale and he submitted a request that same day. Still my request was denied because I was told there was not enough time to review my short sale request. I 'm very upset because I initially did everything I was told to do to complete the deed in lieu on time before a sale date was even put in place and because the rep refused to return my calls or emails I 'm not unable to complete a deed in lieu or even a short sale now. Please help as I feel my lender did not operate in an ethical manner and I 'm now unable to pursue any other options. Thank you. XXXX XXXX
03/08/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • GA
  • 30188
Web
I was given an amount to get my house out of foreclosure that was being auctioned on XX/XX/18. They said included were all fees, attorney, interest, late fees principle etc. I paid the amount on XX/XX/18 and the auction was ceased. When I received my new monthly bill which should have been for just my monthly mortgage payment of {$890.00} they tacked on additional fees totaling {$360.00}. I asked for the quote that was given to me that totaled the reinstatement fee {$9500.00} and was told they can not send that to me even though that is what they quoted and I paid. So I asked also for the tapes from the last 3 month of the conversations between me and Mr Cooper and was told I can not have them either. If I wanted both of these things I would have to get a subpoena from the court to get the quote and tape copies. Lastly, they state they are my mortgage provider than they say they are a debt collector, which are they? I was in the wrong on getting back on my mortgage due to different life changing reasons, this is highway robbery that I feel they are doing to me and probably others. Any help that I can get to receive what I have asked for and to get the {$360.00} removed from my account which I really feel I do not owe. I've been charged enough and paid for it. Thanks
07/11/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 90047
Web Servicemember
The Atty. at XXXX XXXX XXXX XXXX XXXX, refuses to call or write back to me up to this point. I have repeatedly called and texted him, and his associates..!! They forced me into signing an Illegal settlement agreement that I was total against, from the beginning..!! I was told that if I did not get it signed and notarized that the Lender would not help me and foreclose immediately.! They are claiming that they did n't receive any of my necessary paperwork.!! I have sent it to them twice already and faxed to the lender many times in the pass with no reply.. At this point I believe they have been paid off and can careless if I can get my loan mod. re-instated or restructured or not! which is not fair too my Family!! I have been television for this situation! and thought it was settled.!! THE XXXX XXXX XXXX XXXX.!! They are letting the clock run out on me, on purpose.. They wont tell me who to talk to at my lender..I have called the opposing counsel, the want respond to me.. my lender say they cant talk to me, because of the lawyers ...! If this is not resolved before my sale dated I will have to file a LAWSUIT ON BOTH MY LAWYER AND THE LENDER..BECAUSE I DONT HAVE A CHOICE..! CAN SOMEONE PLEASE SEND THIS TO BOTH XXXX XXXX/ OF XXXX XXXX CA .... NATIONSTAR MTG..OF TEXAS ...!!
11/23/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 946XX
Web Older American
I paid off my mortgage by cashier 's check ; It was acknowledged as received, I believe, XXXX XXXX 2015. Two days later, what had been an automatic withdrawal for the normal mortgage payment, was again taken from my account. My bank immediately contacted me, and advised that my account was over {$600.00} overdrawn ( including a hefty service fee. XXXX On XXXX XXXX, I contacted Nationstar, went through endless sendings of documents by email, and was assured that the wrongly-taken amount, plus the service charge, would be wired to my bank account by last Thursday. Nothing has happened. I have had XXXX subsequent, lengthy contacts with Nationstar since then : they seem to be in chaos ; they do n't have records of my previous calls or emails ; they do n't even have a record of having received the wrongly-taken extra mortgage withdrawal -- even though my bank has provided me with ample documentation -- all of which I have repeatedly provided to Nationstar. They refuse to give me any contact information so that I can deal with XXXX person ; they give me vague promises of action, which are never fulfilled -- and I am expected to call their generic contact phone number in order to get any info on the progress of my crucial info. No one at Nationstar seems to be accountable.
03/27/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 91504
Web
My primary residence is in XXXX, and I have a mortgage loan with XXXX XXXX XXXX ( originally XXXX ) which is now serviced by Nationstar Mortgage. It is with Nationstar that I have problems with. I am a XXXX in XXXX, but I had a substantial drop of income as I lost a significant providers at the time. This caused me to be in delinquent with my mortgage loan. However, throughout the last year, I repeatedly contacted Nationstar to set up a payment plan. I even offered to pay $ XXXX per month until the loan was current. THEY REFUSED TO ACCEPT UNLESS THE ENTIRE $ XXXX WAS TENDERED. I had also offered them $ XXXX cash now and the rest on a 6 months payment plan, which they also refused. They filed a Notice of Default on XXXX XXXX, 2015, and the XXXX day is around the corner. They had me applied for a loan modification, but I still have no idea with the status is at the present. The reality is if this continues I will be forced to file a Chapter XXXX bankruptcy to prevent my house from being foreclosed. And once that is in place, Nationstar will get much less than what I am offer. This will also ruin my records and business. Therefore, I solicit the help from your office to see if there is anything your office can assist to get Nationstar to act rationally to all. Thank you.
08/24/2018 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • GA
  • 30127
Web
I have a mortgage that I pay through Mr. Cooper. My complaints are : 1. I rec 'd a letter from XXXX XXXX, XXXX XXXX XXXX, XX/XX/2018 indicating I contact her. I called and asked for her, attempted to contact her but reached a bogus extension and sent a letter XX/XX/18 2. I was NOT given accurate information on how much I owned. It took 3 1/2 weeks for Mr. Cooper to give me information on the re-instatement. During this time, fees are adding up, while I rec 'd 3 different figures indicating how much I had to pay to get out of foreclosure. 3. The best way to get proof of what they say in writing is to complain. XXXX XXXX contacted me after complaining on a ConsumerAffairs.com. 4. My payment was sent via Wire Transfer. I contacted Mr.Cooper that day, but no one could seem to locate the payment, until I called 2 days later. 5. The Info. that XXXX sent me on how much I owed, ( to be reinstated contained Pending charges ). I paid and asked what did I pay for? I can not get straight answers. Am I entitled to information on how much I owe and what I am paying for? These are the reasons why I am contacting you. If I have a right to know how much to know what I paid for, I would like to know. I have emails, letters, a witness and phone conversations if you need it.
03/10/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • MI
  • 48430
Web
I logged onto my Nationstar Mortgage account online, and noticed a new loan on my account. This new loan does not belong to me. The personal information associated of the borrower for this loan is available to me when I log in to my personal account. I believed this to be a significant failure of Nationstar Mortgage to safeguard the personal information of the mentioned borrower. I contacted Nationstar Mortgage customer service to notify them of this issue. The representative told me to simply delete the loan from my account. I agreed to do this, but told the representative that this was not an acceptable solution. I told him that I was concerned that there systems allowed for this borrowers information to be available to me, and that my information could be available to others. The representative did n't seem to care about the significance of this issue, and told me that I could file a complaint with Nationstar Mortgage. I then tried to delete the loan from my account, and the website failed to remove it. This loan and the other borrower 's personal information remain on my account today. I have duly notified Nationstar Mortgage of the failure to safeguard the personal information of the borrower, and they have failed to take any action to protect this information.
05/02/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • IL
  • 60440
Web Servicemember
*I purchased my home XX/XX/XXXX. *I re-financed my home XX/XX/XXXX with XXXX XXXX XXXX . *XX/XX/XXXX, I agreed to a loan modification agreement with XXXX XXXX XXXX . *I was told my loan will end XX/XX/XXXX. *I requested an amortization schedule from my loan company, Mr. Cooper XXXX *First request, payments were extended beyond XX/XX/XXXX. *I requested an explanation and a new amortization schedule since I borrowed money to pay down the principal. Request was denied. *Mr. Cooper led me to believe they were going to assist me with a new loan modification due to an increase of payments because of higher interest rates, medical and employment issues. *Mr. Cooper instead ran my credit and denied me any assistance causing an undue burden on me. They stated they were trying to see if I could re-finance, when I didn't ask for a refinance due to my employment issues. They were fraudulent and misleading and as a result, my credit score was lowered. *I think my loan is predatory because it would take 40 plus years to pay it off and I never missed a payment. *I would like a loan modification that is fixed and not appear as if it has a negative amortization. *The language in my agreement is ambiguous, misleading, and the numbers are misrepresented and contradictory.
07/13/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • CA
  • 92544
Web
Upon trying to sell my house, it was found out that my payoff amount was higher than thought ... .Nationstar mortgage ( loan # XXXX ) shows an interset bearing principle balance of XXXX XXXX and a non interest bearing principle of {$79000.00} ( attached ) ... .Nationstar cant tell me what this {$79000.00} is and doesnt have any documents to provide..They told me to call XXXX XXXX ( loan # XXXX ) whom they purchased the loan from in XX/XX/XXXX ... XXXX cant seem to find out where this amount comes from ... when asked to provide proof of this with documents, they have not done so ... They sent what looks like an amortization schedule.. ( attached ) ..PHH took over the loan from XXXX XXXX ( loan # XXXX ) in XX/XX/XXXX ... I had a loan modification with XXXX ( attached ) and a loan modification with XXXX in XX/XX/XXXX, which I have no documents and XXXX hasnt sent ... .The problem is my total payoff with Nationstar is {$250000.00} and my loan originated at {$250000.00} in XX/XX/XXXX when I bought the house 10 years ago, and XXXX cant come up with proof or documents and neither can Nationstar, about this extra $ XXXX..Please note, when talking with XXXX, XXXX with litigation department, cut in and said XXXX doesnt service the loan anymore and can not give me documents
03/23/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • MD
  • 208XX
Web
My house is newly built and only 6 months old. I requested my mortgage company to take off PMI as I paid off 80 % of my loan amount in XX/XX/XXXX. They requested for an appraisal. My house was bought as new construction in XX/XX/XXXX and since then I had no major/minor repairs/issues with my house. I also added a beautiful deck this XX/XX/XXXX. Now in XX/XX/XXXX the appraiser did the appraisal and got all wrong facts about the house in their report and provided a low estimation. My community is newly constructed and there are same type of houses that are being sold at higher price than mine and total home values are appreciating as community is building swimming pool, play ground, garden, etc..but I am not understanding how my house value goes down. I called Nationstar Mortgage to get details and they are blindly going by the incorrect appraisal report without even verifying the facts about my house. This is creating lot of trouble and they are asking ME to pay dawn another XXXX to take off PMI. I think this process is incorrect and there is something doubtful about how Nationstar is handling the PMI cancellation requests. The appraiser they are using or partnered with is not keen and is doing appraisals in favor of Nationstar and not as an independent appraiser.
12/08/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Application, originator, mortgage broker
  • CA
  • 95482
Web Older American
I have a mortgage with nationstar. last year, they ( greenlight loans ) pestered me to refinance. they do this by first emailing you, then sending letters, then calling. i wanted to refinance so i began the process. ultimately, they promised a rate lock of 4.125 %, but it slid up to 4.375 % based on ltv ratio and subjective interpretation of fico scores. eventually they denied my application, even while i still have a loan with i think what is their parent company. it started all over again this year, about the same time. ultimately, now all paperwork is completed except they are waiting for a subordination agreement with XXXX who holds a second. this waiting has been since late XXXX or XXXX XXXX when i challenged them to push XXXX to get it done, they said their protocol is not to pester lienholders. i bought down from XXXX to XXXX with about XXXX point, or $ XXXX. the rate lock agreement expires XXXX XXXX what i see now is that most likely they are waiting for the agreement to expire and then raise the rate. this sounds like a scam to me to suck you in early on and then jump the rate when you are exhausted and tired of waiting. i could have gone with a legitimate firm had i realized what was going on. i would really like you to investigate these practices.
09/05/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • IN
  • 470XX
Web Servicemember
I don't understand why once again XXXX Nationstar Mr. Cooper ADDED the following comment BACK under my VA mortgage loan with regards to a Natural Disaster that has not happened to my residence nor area. This is once again being submitted as well to my insurance company and FEMA. I do not understand why additional false reporting is being done by XXXX Nationstar Mr. Cooper after each complaint I file to the CFPB. There is a serious issue and pattern of misconduct going on and I need answers. I need this ONCE AGAIN REMOVED from my credit report. Also per last complaint to the CFPB, I need all payments be reported to the credit bureaus so I can move forward with my personal bank taking over my loan to refinance since this issue seems to never be resolved per XXXX XXXX, refer to XXXX Nationstar Mr. Cooper taped phone conversation. Here goes ANOTHER CFPB complaint. Sincerely, XXXX XXXX Updated Account Information XXXX/NATIONSTAR MORT - Remark Added to Account Remarks are meant to make your report more clear. If you're not sure what this remark means or where it came from, you can contact your creditor or the credit bureau for more information. Between XX/XX/2018 and XX/XX/2018 the following remark was added to this account : Affected by natural disaster
09/21/2016 Yes
  • Mortgage
  • FHA mortgage
  • Loan modification,collection,foreclosure
  • FL
  • 33611
Web
To whom it may concern : I had a loan with Nationstar Mortgage since 2010 I was selling my home and I missed 2 payments and had set up a repayment plan and paid the first of 3 installments. I had an offer on the house as it was for sale and talked frequently with Nationstar as we got closer to closing and even though I missed payment 2 of the payment plan I told them the closing date was just 15 days after the payment was due. Then XXXX XXXX from XXXX called to get payoff and all documents needed for closing, the day after that happened Nationstar all of the sudden put {$4700.00} in legal fees 5 days before closing after I had been in constant contact with them. No one from Nationstar or the Attorney themselves can justify what was done for the {$4700.00} XXXX also looked up my home and there was nothing started or posted about a foreclosure on my home. I have paid off this loan and am disputing with Nationstar about the fees but they are giving me the run around and are not providing any documentation as to what the fees went to. I admit I was behind but i was very open and honest with Nationstar and told them this was a done deal with the sale of the house and the way they conducted themselves and put the fees on right before closing was very questionable.
10/02/2018 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • NC
  • 28269
Web
My husband pasted in XX/XX/XXXX. I informed Nation Star at that time Now Mr. Cooper Mortgage I had received a foreclosure letter within two months of my husband death.I went to XX/XX/XXXX Mortgage payment protection They began helping me with the Mortgage in XX/XX/XXXX they informed me at that time The Nationstar Mortgage could not give me late charges or late payments. Only because the XXXX XXXX XXXX XXXX XXXX XXXX will be paying it for. That would be my Mortgage payments and escrow I was approve the loan amount of XXXX and a cushion XXXX XXXX was for Reinstatement to Nationstar. XXXX Monthly for 16 payments XX/XX/XXXX to Nationstar. XXXX Annual for payment to HOA. XXXX for Lender 's Cushion. Now Nationstar was also charging for late fee they removed them at that time the late fees which Nationstar removed after they were contacted by the XXXX XXXX XXXX. After that I started paying I have not been late.I lived her since XXXX Mr. Cooper Mortgage put me in for being late on XX/XX/XXXX and XX/XX/XXXX which lower my credit score I have been disputing these two late payments for those months I believe in paying my debts, it hurts me that Mr. Cooper will not fix this issue. When I call I can get some of the most rudest costumer service. I have ever experience.
09/05/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • IN
  • 470XX
Web Servicemember
I don't understand why once again XXXX Nationstar Mr. Cooper ADDED the following comment BACK under my VA mortgage loan with regards to a Natural Disaster that has not happened to my residence nor area. This is once again being submitted as well to my insurance company and FEMA. I do not understand why additional false reporting is being done by XXXX Nationstar Mr. Cooper after each complaint I file to the CFPB. There is a serious issue and pattern of misconduct going on and I need answers. I need this ONCE AGAIN REMOVED from my credit report. Also per last complaint to the CFPB, I need all payments be reported to the credit bureaus so I can move forward with my personal bank taking over my loan to refinance since this issue seems to never be resolved per XXXX XXXX, refer to XXXX Nationstar Mr. Cooper taped phone conversation. Here goes ANOTHER CFPB complaint. Sincerely, XXXX XXXX Updated Account Information XXXXNATIONSTAR MORT - Remark Added to Account Remarks are meant to make your report more clear. If you're not sure what this remark means or where it came from, you can contact your creditor or the credit bureau for more information. Between XX/XX/2018 and XX/XX/2018 the following remark was added to this account : Affected by natural disaster
09/05/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • MA
  • 025XX
Web
Since XX/XX/XXXX when we requested that we pay our own property taxes and end the escrow account, we have been trying to get a return of the money collected in that account. Since no check had arrived as promised ( within 10 business days plus mail time ), we called the mortgage company to find out where our money was on XX/XX/XXXX.. The representative said that the request had never been processed as ordered, escrow funds were continuing to be removed from our bank account. but that it would be resubmitted and she would try to expedite the check sending process. There was no check received, so we called again on XX/XX/XXXX and were told it would need to be initiated again with another two week plus wait time. On the XXXX we called to check on the progress and learned that the process was done incorrectly and it would take another two plus weeks to get a check out. At this point, I was transferred to a " supervisor '' who would not give her last name. and asked her to credit the $ XXXX to our XXXX mortgage payment, feeling that this would be the only way to see our money again. She stated she would email the representative about this request, but we have learned on XX/XX/XXXX that this was not done and the process was again starting over to release a check.
08/14/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • NJ
  • 078XX
Web
I have a complaint against Nationstar Mortgage. I had applied for a HAMP modification Loan in XX/XX/2016 only to find that the application was pulled in XX/XX/2016. I did not find this out till XX/XX/2016 after I called them and was told over the phone that the loan application was pulled. The person on the phone could not tell me why it was pulled. He did tell me that there was a note in my file that the property was condemned. My home is in the process of being rebuilt after Superstorm XXXX. In XX/XX/XXXX when they pulled my application, the structure was already built on piles. The siding and roof on, as well as the doors and windows in. Neither the township nor the county I live in is going to condemn a new house being built with a state HUD Grant under the NJ RREM program. Nationstar had to have made this determination that the property was condemned. I do n't know if this had anything to do with the pulling of the application, because I never received any form of communication that it was being pulled. Can a mortgage company decide to pull your HAMP modification loan application without giving you notice that it is being done? Or without giving an explanation as to why? I had just learned that XXXX had filed on XX/XX/2016 to foreclose on the property.
11/09/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CA
  • 94066
Web
My mortgage loan was transferred from XXXX XXXX XXXX to Nationstar Mortgage. I did not receive notification of this transfer until after I made a {$980.00} mortgage payment to XXXX for my XXXX 2015 payment. When I set up my new Nationstar Mortgage account, I noticed that my payment to XXXX had not been applied to my Nationstar Mortgage account and my account was showing as not paid. I paid Nationstar Mortgage another {$980.00} so that my account would be paid with Nationstar within the 15 day grace period and would not be hit with late fees or result in a negative credit report from Nationstar. The transfer letter that I received from Nationstar stated that XXXX would forward the payment to Nationstar ( XXXX # XXXX / my Nationstar mortgage # XXXX ). XXXX XXXX XXXX XXXX # : XXXX / my XXXX mortgage # XXXX ) has not forwarded that payment. I have been defrauded by both Nationstar and XXXX in what appear to be a scheme putting me in a situation where I am forced to pay XXXX mortgage payments for 1 month. As I see it, XXXX has defrauded me out of {$980.00} by accepting my payment, knowing that my loan had been transferred to Nationstar, and then failing to forward that payment to Nationstar which resulted in my having to pay Nationstar an additional {$980.00}.
12/07/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CA
  • 94619
Web
I had a rental/income property that NationStar foreclosed on because they refused to work the the Real Estate agent. He filed all the papers and had a buyer. Because NS dragged their feet and continued to ask for the same information over and over again, the buyer backed out. Agent than asked NS for an extension for find another buyer, they refused and foreclosed on the building. My problem is that on the XXXX under fair market value they inflated the number. Properties in the area are no where near what they have indicated on the XXXX. I have repeatedly called them to get this corrected, but with no success. I have been given the name of someone who is supposed to be researching this but I have called her twice within the past weeks and she has not responded. Additionally, they told me that the number under fair market value is the number they felt was a good bid for the property. They also added fees to this number. 'They got no bid close to that. They then foreclosed on the building without giving us a chance to find another buyer. I even said I would give them the keys and deed, they declined. Can you help me? This inflated number is affecting what I have to pay the IRS and my social security benefits because they are now taking more out of my check.
12/01/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 91784
Web
In XXXX 2015, I received a notice that from the mortgage companyNationstar, that they erroneously calculated the impound account formore than 12 months. The error resulted in a negative balance, whichwould require us to pay in full or make additional payments over time. The amount was XXXX. Since XXXX I have made the additionalpayments, plus sending additional money to bring down the shortage. I have made every payment, plus sent additional funds of {$900.00} toapply to the shortage. Since XXXX they continue to make errors inposting the payments, and I was called on a regular basis by theircollection department, telling me I was missing a payment. I spokewith XXXX supervisors and several line phone people trying to tell themthe payments were there. In addition they charge me interest, whichI was told by XXXX supervisor would be reversed, but that never happenWe are trying to refinance, and due to these ongoing errors, they arereporting two months late payments on my credit, even though I haveactually paid more that what was due. I want them to remove the late payments from my credit, as well ascredit my account for all the fees they have charged me. Also, theyneed to post the additional XXXX to the escrow account as I indicatedwhen sending the payment.
07/28/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • IN
  • 467XX
Web Older American
Nationstar Mortgage company held my mortgage which they purchased from XXXX. On XXXX XXXX this balance was payed off in full. on XXXX XXXX I called Nationstar to inquire when I should expect the release of mortgage/Iien papers and when my county would receive the deed. At that time I was told XXXX days after payoff, which was XXXX, so I should receive release of mortgage in XXXX days. On XXXX, I again called them and was told I would receive the paper work in XXXX days, on XXXX XXXX I was told 30 days following payment, which again they said was received XXXX XXXX, so again I was told, inXXXX business days. On XXXX XXXX, I called again and was told my paper work should be received in XXXX business days. On XXXX I went to Nationstar 's online site and filed a form requesting the proper paper work to show the mortgage had been payed off, on XX/XX/XXXX, I received a return memo per e-mail stating they had received my request and should receive the release notification in XXXX business days .As yet I still have NOT received this and am beginning to believe they have lost the the deed, I am tired of this run around. I was given your name by another financial institution. My next step will be to an attorney, I feel that I have been overly patient. Please help.
04/07/2015 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Loan servicing, payments, escrow account
  • MI
  • 480XX
Web
We paid our mortgage payment over the phone and the rep applied a different amount to another person 's account out of my bank account! Then they called to let me know that our payment had n't been made. My mortgage payment was {$690.00}, they took {$1200.00} out of my bank account causing my bank account to overdraft and incurring {$140.00} in bounced check fees. I called numerous times and got the run around several times until I threatened criminal charges. The rep even lied to me stating the recording said my husband agreed to {$1200.00}. I was the one who figured out they applied it to another Nationstar account number. Then she back peddled and finally agreed to give us back the {$530.00} and I told her she needed to give us the {$140.00} in bounced check fees as well and she said she might be able to give me XXXX fee. I said no, she would give me all plus any more that would occur due to her delay. She refunded me the {$530.00} plus {$140.00} but in the delay in getting the funds, another {$64.00} was added in fees to my bank account. I faxed the bank statement to her and phoned her twice and left messages with absolutely no response in over a week. It 's only {$64.00} but it was n't our fault, it was Nationstar 's screw up. We want our money back!
08/26/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • IN
  • 475XX
Web
In XXXX we filed a chapter XXXX in XXXX ind, case XXXX, XXXX XXXX was Tha morgage holder, we paid payments every week on time for 6 years and 7 months, we completed our bankruptcy, it was discharged, XXXX and XXXX services were afilliated also, since then a few banks have filed foreclosure on us, but never got past the bankruptcy, since then, XXXX n XXXX and now nationstar claims we owe XXXX the loan was onlyXXXX, now they have harrasement us by mail n phone, they obtained a forclose without us being notified by the XXXX county court in XXXX ind, the only papers we recieved was from a lawfirm of XXXX XXXX XXXX, none of the papers were court filed or stamped, now they have our house up for sale in XX/XX/XXXX, nationstar the man 's name is XXXX XXXX , we only recieved a court paper stating nation star was substitute for us bank, it 's a federal crime that they somehow for closed on my morgage, without a court hearing, ,cause number XXXX, from what I could tell XXXX XXXX copied papers from a XXXX for closure that XXXX XXXX tried but was thrown out by XXXX XXXX, ,I 've obtained my documents from the federal court, and I will be taking them to judge XXXX office and the county clerk, nationstar is commiting a federal crime, please help us, sincerely XXXX XXXX
10/14/2015 Yes
  • Mortgage
  • FHA mortgage
  • Loan servicing, payments, escrow account
  • TX
  • 77090
Web Servicemember
I was taken off of scra military benefits. Automatic payment schedule got messed up ... I never got call back. I keep getting forwarded to same non responsive person. Email or sent hidden. I finally got a hold of someone when they thought I could refinance..to see how to catch up on my payments. Paid XXXX. Through XXXX XXXX. But phone message says I only paid XXXX and I owe for XXXX. Yet it also said the last payment was XXXX XXXX. XXXX different messages non of them rt. Everytime it forwards to same voice mail. Even when I try to get forgot password or sign up for new online it routes me to same non responsive person. NATIONSTAR Morgage. Took over my account from XXXX XXXX XXXX I had since 1998. But since being with nation star they did not honor paper work XXXX XXXX showed me they sent..finally got rt interest applied but not sure retroactive was applied. Then they took me off of scra again for no reason. Husband sent documentation but still struggled with what was going on with account. They sent someone to my house where the Tennent lives saying it is important they contact me about morgage. People comming and taking pictures. Then recently mailed a package to house were my Tenet lives that is under morgage even thou they know where I live in Texas.
12/23/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • TX
  • 797XX
Web
Today is Saturday, XXXX XXXX 2017. I 've been trying to pay my mortgage on mrcooper.com for approximately 10 days. I have n't been able to login to my account on their website for this entire time. I have asked the company to reset my password 4 or 5 times and have been successful in changing it most of the time. On their website, after choosing a new password, you are then directed to a page to login with the new password. This is n't working. I know that I am typing the passwords that I have just chosen yet the website still says my password is incorrect. I have sent emails to the only email address I can find on their website which is designated for reporting accessibility problems due to XXXX or XXXX Mr. Cooper has sent me a very nice email telling me that I have sent an email to the wrong department and that I should call the company instead. No one is answering my phone calls. I realize that it is the XXXX season. People want to be off work. Should n't there be a message on their phone system saying that they are closed for the holidays? This company recently purchased my mortgage but I was able to make my payment online last month. This is incredibly frustrating and I want to get this resolved before the end of the year. I apologize for ranting.
04/27/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CA
  • 92054
Web
I applied for assistance with my servi cer Nationstar to save my home. Nationstar made an error and mis valued my home by an enormous amount. They valued my home at {$400000.00} and the actual value is closer to {$260000.00}. This caused me to get denied. I had hired an attorney to assist me with the paperwork and they appealed the denial for me within the timeline to appeal on XX/XX/16 . Nationstar ignored this appeal advising there was a mistake in their review. Per their reply since I did not actually do the work they were su pposed to do ( Giv e them an actual appraisal ), they say there is nothing they can do and the program that I qualify for no longer exists. I think this is terrible and maybe illegal. How can a servicer ignore something that is so drastically wrong. Not only is Nationstar negligent in denying my modification request with a false grossly inaccurate valuation, but they are also doing their investor ( owner of the loan ) a great dis service.I am willing to pay my entire loan. The owner of the loan is about to take a massive loss based on their false valuation. My attorney be lieves Nationstar is d oing this to evade actually reviewing me ( with the correct information ) for assistance because they simply want to foreclose.
04/18/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • OH
  • 43560
Web
I have submitted numerous qualified written request to XXXX XXXX, XXXX, and Nationstar. Only Nationstar has sent XXXX notice that they are researching. Our problem began this past XXXX XXXX when we entered into an agreement to sell our home since we are relocating. Upon getting the payoff we were floored to discover an additional {$50000.00} attached to our payoff!! We learned from Nationstar that this is a corporate advance for a modification with XXXX in XXXX. We never signed a modification with XXXX in XXXX!!!! Nor did they ever send us paperwork. Had they sent us paperwork we would have realized something was way wrong. We signed XXXX modification with XXXX in XXXX at our kitchen table!! XXXX was already XXXX at the time but XXXX failed to properly document. We did reach out to XXXX in XXXX but nothing was ever resolved. The next thing we knew we were with Nationstar. The false modification came when payoff was requested. Nationstar emailed the modification paperwork to us. This was NEVER signed by us. XXXX falsified, forged, or copy-pasted signatures!! XXXX XXXX refuses to respond to inquiries although they claim they will all back. XXXX flat out does out respond. And Nationstar just gives auto responses that they are working to resolve the issue.
08/09/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 92595
Web
The XXXX mortgage on my house was bought by Nationstar Mortgage during my Chapter XXXX bankruptcy and the XXXX mortgage was legally discharged when I successfully completed the bankruptcy in XXXX 2014. I completed and filed the legal documentation in XXXX XXXX County, CA re : stipulation resolving the complaint. Instead of reconveying the mortgage within 30 days, I then began receiving bills from Nationstar, saying I owed them XXXX of dollars and the company reported the false info to the credit bureaus. After several calls and faxing proof, Nationstar kept insisting that I had to pay the XXXX mortgage. After I got my lawyer to send proof of the discharged loan, Nationstar finally noted that they would reconvey the mortgage, but it is still " in process ''. Nationstar should have stripped the lien last year. When I was in escrow to sell the house after having to move for a new job, I found out the lien was still there and I am now losing XXXX of dollars and will probably lose the house to foreclosure because of Nationstar 's delay in reconveyance of the mortgage. I 've called Nationstar weekly and it is still " in process '' although I was told it takes about 30 working days to reconvey it. Is there anything else I can do to get this resolved legally?
10/02/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • ID
  • 83709
Web
On XXXX2017 I contacted XXXX XXXX ; the new company name of Nationstar Mortgage. While Nationstar Mortgage, I accessed my online account and opted out of all marketing offers ( mail, email and calls ) from both Nationstar and their partners. They were very aggressive in their marketing efforts ( multiple calls requesting I return calls only to find out it was a sales call, priority deliveries of refinancing sales flyers which interrupted my work day at least weekly if not more often ), etc. The onslaught restarted when XXXX XXXX replaced Nationstar. I again accessed my account through XXXX XXXX to reset my communication preferences only to find they do not offer that via their website. So I called and requested the marketing from XXXX XXXX and their marketing partners cease. I received a confirmation of my cease and desist request in a letter dated XXXX from XXXX XXXX stating that I would now not receive ANY communications ( sales or account management ) from their company ( ie - account problem emails, escrow payments, etc ) as I do not agree to receive their sales communications. I really do n't feel that if I refuse their marketing, I am refused communication regarding my account ( except the monthly bill ) and that was not my original request -
03/21/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 33428
Web Servicemember
We live in Florida and had to evacuate for Hurricane Irma. Our area was declared a disaster zone and we were told that mortgage companies were required by the federal government to give us a 90 day grace period on our mortgage payments because of that. We contacted our lender, Mr. Cooper, and they confirmed that this program was available to us. They immediately put us in some kind of forbearance/deferment which they confirmed in writing. At the end of the 90 days, they declared us in default and demanded immediate payment of three months ' worth of mortgage payments. We contacted them and they're saying that we have to apply for refinancing. In other words, they're not moving the three payments we were given grace for to the end of the loan. It doesn't make sense that they would expect us to have all three payments available since the whole purpose behind this program was to compensate for the fact that we weren't able to work while our area recovered. We've talked to Mr. Cooper several times and they're refusing to work with us outside of forcing us to refinance. They've accepted several payments from us, but they're still forcing the issue. We don't think this is just or in the spirit of the law. It sounds like a scheme to try to take our house.
10/30/2017 Yes
  • Mortgage
  • Other type of mortgage
  • Closing on a mortgage
  • NC
  • XXXXX
Web
XX/XX/XXXX : NC DOJ # XXXX Financial Fraud Section XXXX XXXX ( XXXX ) case number XXXX OCC Case # XXXX NCCOB # XXXX # XXXX " I have been attempting to address this matter since XXXX, your help in promulgating closure regarding the XXXX escrowed funds that were never forwarded, once sold, to Nationstar Mortgage would be readily appreciated. I maybe contacted by phone, XXXX, or by mail at the NJ address provided until XX/XX/XXXX due to elderly parent 's individual personal matters. I have an upcoming XXXX XXXX County Court hearing scheduled and expedited pertaining to this situation. Escrow issue : XX/XX/XXXX - XXXX XXXX XXXX - closing for XXXX XXXX and XXXX XXXX XX/XX/XXXX - Erroneous paperwork - Mortgage sold to XXXXXXXX XXXX XXXX- XXXX sold financial investment to Nationstar Mortgage Escrowed funds never transferred with applicable interest from XXXX. The consumer concern regarding the Mortgage transferred from XXXX XXXX is clear. I never received confirmation of Mortgage Servicing Rights once the transfer was completed after the XXXX NCCOB was filed. It is of the utmost importance as I am currently addressing an identity theft case pending in XXXX County. A previous tax filing by accountant unearthed a XXXX document disclosure discrepancy. ''
04/29/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • LA
  • 71107
Web
I purchased a home XX/XX/XXXX for {$59000.00} and I have only been late on payment XXXX time ( XXXX days ). I recently looked at my mortgage statement on XX/XX/XXXX and my balance is showing {$64000.00}. I have called and spoke with several people, I have been transferred to several departments, and even asked to refinance and put my appliances under warranty. I went as far as going downtown to get my original deed and suggesting that I fax it over so they can correct their mistake. The lady transferred me again and stated that the escrow department is closed and call tomorrow. I can say that everyone that I have been transferred to in the past week as been polite, but has not been helpful. They have offered others warranties, refinancing, and shopping for other home insurances. Now it almost XX/XX/XXXX and I still have not received a phone call back regarding how I purchased a house in XX/XX/XXXX for {$59000.00} and now it is XX/XX/XXXX and I owe {$64000.00}. Also when I called back in the earlier part of XX/XX/XXXX this year to inquire about this matter, I then receive my XX/XX/XXXX and XX/XX/XXXX mortgage note and it had XXXX. I pay $ XXXX/month and now my statement is saying $ XXXX/month. Please help me to understand what is going on. Thank you.
09/10/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CT
  • 06854
Web
In XX/XX/XXXX I was in mediation and was told to submit a financial packet to the lender 's attorney 's office which I did and the packet was review and I was told that I qualified for the Making homes affordable program but the trustee 's of XXXX XXXX did not want to participate even though Nationstar was the lender but XXXX trustees had final say so, I continued in mediation which the lender 's attorney informed that Nationstar has an in house loan that I qualified for which was double the amount of my original mortgage payment it went from {$1500.00} to {$2900.00} which I told them they were setting me up for failure if I could not afford to pay the {$1500.00} how was I going to pay the higher payment which I did not do because again I could not afford it I stated it to the judge and the attorney. On XX/XX/XXXX via email from the attorney office I receive a motion to foreclosure to which I objection due to the there was fraudulent activity within my mortgage documents which I filed complaint with the Connecticut banking department and which they are reviewing at this present time. I was just received a letter of strict foreclosure which is dated XX/XX/XXXX and I have received the court letter requesting to me to come to court as yet but I should
03/05/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • TX
  • XXXXX
Web
Today 's date is XX/XX/XXXX @ XXXX. I am currently on the phone with a Mr. Cooper representative to address the status of our request for a reasonable modification of our loan. We have made three trial payments, but as yet have not come to an agreeable, acceptable modification. We have also questioned why there are arrearages totaling $ XXXX. Please explain where this came from ... ... furthermore, modification letters revealed the interest rate is not adjustable and subject to change. WE ARE ONLY INTERESTED in a fixed rate, preferably lower than 6.85 %. Addition comments made via email to XXXX XXXX : I have received the documents that were included in your previous email to me. As of today, I have spoken with a supervisor in the modification/ligation area or financial assistance to help explain those documents and answer remaining questions. We have noticed there is an arrearage ( accumulations of payments ) on our loan. Could you please explain this? For informational purposes, I have included a pdf of payments that were applied to the account and deemed complete and current after our bankruptcy in XXXX. Further, we have questioned the interest on our loan during modification request and was told a mistake was made in offering a 3.86 interest.
05/22/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • FL
  • 33558
Web
XX/XX/XXXX Monthly payment due ( Amt. {$1500.00} ) as of statement dated XX/XX/XXXX . XX/XX/XXXX Payment sent via personal banking bill pay for {$1500.00} XX/XX/XXXX XX/XX/XXXX payment was placed in a suspense account due to the {$190.00} XX/XX/XXXX Notice sent that annual escrow was reviewed and the payment would be going from {$1500.00} to {$1700.00} ( increase {$190.00} ) effective XX/XX/XXXX . XX/XX/XXXX In touch with customer service to inquiry why payment was not applied to the account and to explain the $ XXXX monthly payment increase when property insurance amount decreased. This process took several days to get addressed. My payments were applied for XX/XX/XXXX and XX/XX/XXXX . ( XX/XX/XXXX & XX/XX/XXXX ). XX/XX/XXXX Received notice from credit bureau that a 30 day late was applied to my credit report which should have not been applied. XX/XX/XXXX - Mortgage Loan Statement amount has increased from {$1700.00} to {$1800.00} ( {$100.00} ) with no explanation again. XX/XX/XXXX Called in a request to remove the PMI from my account since my loan has met the 20 % equity rule. XX/XX/XXXX NationStar sent a notice determining that since they have the late payment in XX/XX/XXXX , I can not request the PMI removal for a year.
09/28/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 92505
Web
I had a mortgage with Nationstar Mortgage which I refinanced elsewhere. I had to complain to get all of my escrow refund, but they finally sent a second check. Now, I am reviewing the statements from them and doing an audit and I find that they XXXX paid my PMI in XX/XX/XXXX. I am attaching the annual escrow statement dated XX/XX/XXXX showing the previous year 's payments, which shows they paid PMI in all 12 months ( no skipped payments to be made up later ). It also shows an ending balance of XXXX. I am also attaching the last escrow statement dated XX/XX/XXXX which strangely shows a beginning balance of XXXX. That statement goes on to show XXXX payments for PMI were made on the same day XX/XX/XXXX. When I called them they said the second payment on XX/XX/XXXX was to make up for a missed payment in XXXX. The problem with that is the statement says there was no missing payment, in XXXX or anytime in the year. They then tried to explain that the Annual Statement is a projection and not actually what was paid. This is again ridiculous as the statement was issued XX/XX/XXXX but included what they said are projections of what had happened in XX/XX/XXXX? Additionally the statement says the figures are " Actual Disbursements '' not projections.
09/13/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • GA
  • 30265
Web
We had a contract on our home as of XXXX XXXX, 2015. In which we submitted to the investor ( XXXX ). They accepted the terms and at the time it showed that we had initially submitted the offer to them on XXXX XXXX, 2015. XXXX had it with them for 8 days up until that point. Also during that time it showed a " Projection Foreclosure Date of XXXX/XXXX/2015 ''. The purchaser decided not purchase the property and my agent notified the servicer, Nationstar and the investor XXXX. On XXXX XXXX, the negotiator sends my agent a message through equator that marketing on the property will end on XXXX XXXX, 2015. My agent continues to receive messages through equator stating if there are any offers on the property, please upload them by XXXX XXXX, 2015. My agent continues to communicate with the negotiator on equator that no offers have been received and notified them on XXXX XXXX, 2015 to proceed to do the deed-in-lieu. On that day she proceeds to do so, but then notifies me to contact Nationstar. Nationstar informs me that it is too late, because foreclosure is scheduled for XXXX XXXX. At this point I am confused and frustrated with Nationstar because they have not informed my representative ( agent ) nor myself that is in jeopardy of being foreclosed on!
11/20/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • GA
  • 315XX
Web
XXXXX XXXXXXXXXXXXXXXXX/XX/XXXXX/span> hurricane Irma damaged our home financed by Mr. Cooper. They received insurance funds on XXXXX XXXXXXXXXXXXXXXXX/XX/XXXXX/span>. We 've provided all the requested documents and called them almost daily but they still have not released the $ XXXX needed for home repairs. Each time we call it 's the same conversation as if they are reading from a script, " we apologize for the delay, I will request that be expedited immediately, you should have a check within 5-7 business days. '' Each call taking an hour on average but longer if you insist on speaking with a supervisor. I 've complied with their 15 page procedures and set up account on XXXX as advised, but they are delaying and delaying. We 've had to go to a local bank and borrow money to begin repairs in order to prevent additional damage to our home. We 've called Mr. Cooper twice to complain about it 's loss claim department, no one returned the first call and the second customer service rep transferred me to the department I was calling to complain about. We 've submitted a formal complaint and are waiting to get a response back. It 's an awful thing to have your home damaged and then to be victimized by your mortgage company like this is unimaginable.
12/07/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CO
  • 80241
Web
I found out that the home 's insurance premium had not been paid at the end of XXXX 2015 and it was coming due XXXX XXXX. My homeowners insurance agent called me and told me that the premium had NOT been paid and they were going to have to cancel coverage on the home. I IMMEDIATELY called Nationstar and they confirmed that there are escrow payments set aside to pay the homeowners insurance Nationstar promised to send payment right away and assured me that it was an oversight. I assumed that this was taken care of as Nationstar had assured me of. My agent called me in XXXX, 2015 and said I was NOT going to have any coverage on my home if it is n't paid soon. What to do? I again called Nationstar who promised that payment was on the way. What kind of lender let 's an insurance premium lapse on a home they 're holding a mortgage on? I called Nationstar again. In fact my agent and I had called a dozen over several weeks. They always assured me payment was coming, like they are playing a game or something. So, XXXX XXXX came and went and my insurance company, XXXX, had dropped my homeowners policy. XXXX had never received the insurance premium payment. So, I am currently without homeowners insurance on a loan that Nationstar is holding the loan for.
10/27/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • PA
  • 190XX
Web
I had a 3month arrangement set for XXXX unfortunately my brother relapsed stole the money so I called nation star now Mr.Cooper XXXX XXXX said if I pay XXXX we would not go into foreclosure I told him I would get the rest I needed from fiancee.boss n it will b in bank acct by XXXX next day he said for me to give verbal consent as they would n't take $ out right that moment., so I did he reassured me that would stop foreclosure n call in about a week to move forward a week went by the XXXXwas still in r account I called XXXX n he said it went into foreclosure anyway suddenly changed his story saying I stated to him I did n't have the $ which is a lie .so after numerous attempts we are n't eligible for a loan modifications as its no longer based on hardship n I expressed that it is n't right that I trusted there representative as I 'm learning as I go n they r saying oh well we want over XXXX even tho of course I made my brother accountable he XXXX XXXX. I am XXXX XXXX, my children ( XXXX ) father XXXX so XXXX moved back home, my fiance had to take a job @ $ XXXX a week to secure a paycheck n homes been in his family over 100 yrs. I filed a complaint today but rep XXXX XXXX told me it wo n't matter n ultimately we r going to lose r equity n home.
08/31/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • PR
  • 00969
Web
Mortgage loan XXXX was transferred from XXXX to Mr. Cooper on XX/XX/XXXX ( new loan # XXXX ). Loan was paid in full on XX/XX/XXXX. Letter dated XX/XX/XXXX from Mr. Cooper confirmed payoff was processed and that the release of lien will be submitted to the official recording jurisdiction. I called Mr. Cooper 's customer service to ask for the original {$100000.00} mortgage note but they indicated they only had copy, not the original document. I have been contacting XXXX customer service several times beginning in XX/XX/XXXX looking for the original mortgage note but they informed that Mr. Cooper received the original collateral documents upon the account transfer. In Puerto Rico, the original mortgage note is required in order to execute the corresponding deed of cancellation of mortgage before a Notary Public. This is the only way to cancel the lien created by the deed of mortgage at the Property Registry. Therefore, I have requested the original {$100000.00} mortgage note to both institutions but none of them have located the original document and so far I am unable to proceed with the lien cancellation. If this original {$100000.00} mortgage note has been lost, the cancellation cost will increase dramatically as it must be done at the Court.
10/07/2017 Yes
  • Mortgage
  • Reverse mortgage
  • Trouble during payment process
  • CA
  • 91746
Web
I am refinancing a reverse mortgage that my XXXX mother had on her home. The problem is that the payoff quote from XXXX XXXX had a " past due appraisal fee of {$700.00} '' which I and my lender questioned. We both do not know where this fee is from and was told that they are allowed to charge a 'past due appraisal fee '' even though an appraisal was never done by them. After trying to clarify the fee they agreed that is was an error and they removed the fee of {$700.00}. However, by the time this was corrected on XX/XX/XXXX, which the quote was only good through XX/XX/XXXX it was too late and my loan did not fund. So I called the following Monday XX/XX/XXXX to request another payoff quote that was good through XX/XX/XXXX. The faxed the payoff quote on XX/XX/XXXX with the added " past due appraisal fee of {$700.00} again. So, again I called and requested a corrected payoff quote without the {$700.00} past due appraisal fee and was told they would not remove it because they are allowed to charge this fee, which makes no sense. I feel that I am getting deceived by this company. Also, when asked if I can see the so-called appraisal they could not provide one and could not even give the name of the company who did this so-called past due appraisal.
04/29/2016 Yes
  • Debt collection
  • Mortgage
  • Taking/threatening an illegal action
  • Seized/Attempted to seize property
  • CA
  • 95688
Web Older American, Servicemember
XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, AZ XXXX was substituted as a Trustee and has filed a Notice of Default in the XXXX County Records with fraudulent and altered paperwork in order to " steal ''. They violated Pen C 131 and 134 which is a " felony ''. They are as well violating the FDCPA 15 U.S.C 1692c as they are debt collectors and are liable for this. The Lenders have not noticed us that they are the party authorized to take this action. The attached memo trying to satisfy that they have satisfied the Declaration of Mortgage Servicer Pursuant to Civil Code 2923.55 ( c ) is fraudulent as they have not tried to contact us and have had access to our council. This was attached by Nationstar Mortgage LLC and signed. The substitution of Trustee is based upon XXXX " fraudulent '' recordings on behalf of the XXXX XXXX which closed as the XXXX indicates where attempted recordings to the Trust were made 8 and 10 years after the Trust closed. The Trust violated the the IRS tax exempted status. XXXX XXXX XXXX has not sent any mail notifications that they are involved. County recordings show that XXXX XXXX XXXX as a debt collector attempted to extort {$140000.00} due by XXXX/XXXX/XXXX while the recording was dated XXXX/XXXX/XXXX.
05/27/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • GA
  • 305XX
Web
We tried for years since XX/XX/XXXX to get a modification after my husband got sick and was not able to work driving long distance trucks any longer. We started with XXXX XXXX Mortgage but they sold our loan as soon as I made the request for a modification. We were sold to Nationstar Mortgage. It took over a year to get everything done with them. The modification went through on XX/XX/XXXX. Our mortgage was lowered from {$1400.00} to {$1100.00} with fees of {$15000.00} and 10 years added to our mortgage. Around XXXX we received notice that our land/house taxes with the county was not paid. I called Nationstar and they realized when they did the modification they left off the taxes from the escrow. They paid the taxes BUT when they reassessed XX/XX/XXXX, they notified us that the payment would go up due to the reassessment to the {$1400.00} which was the same payment it was before the modification. Therefore we paid {$15000.00} and got 10 years added to our loan to get a modification and lower our house note only to once again see the payment go back to the original payment because they made a mistake in the initial paperwork. This does not seem ethical or fair to a consumer already in trouble with making the payments. Please help us with this.
01/30/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • MD
  • 20705
Web Older American
Nationstar Mortgage took out my mortgage payment twice this month. My bank stopped payment on the second mortgage payment which had the same draft data as the first payment. I called Nationstar to notify them of the error and the next day they took the money out again. So my bank covered the funds and removed overdraft fees so the bills i was paying with the funds that Nationstar took out of my account could be paid ( things like electric bill and credit card payments ). Called Nationstar again ( this was before a big snowstorm that would have left me in the red with no funds for supplies ) and they admitted their error and paid back the second mortgage payment funds. My bank then took out their temporary coverage but I am still cleaning up the mess Nationstar made of my finances. I suppose I should consider myself lucky considering what some on this web site have endured. I am so sorry for you and empathize deeply. Doing business via XXXX XXXX is not the way to run a business. BTW my mortgage was first owned by XXXX, then sold to XXXX, which refused a refi after many attempts via federal HAMP program ( 3 years process, lost paperwork-so they say -- numerous times, many different agents, started over and over again ), then sold to Nationstar.
04/14/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • NM
  • 87505
Web
I have applied for a loan modification. I am currently paying 6.5 % on a loan. The method to apply requires that you go on line and submit various appears. When I submitted them I had apparently not provided or incorrectly submitted some forms. There is no way to know this other than to check again online.No emails or phone calls from them.I have called the person who is supposed to be my " specialist but never actually spoke to him. He is very hard to understand. I get different people who give me different reasons why this has taken more than 4 weeks despite the site saying 7 days. I am about to be late with my monthly payment. The person I spoke to today said it was given to the underwriters on XXXX XXXX th and it could take up to 30 days. The person before said that it was out of their hands since the application has to go through my home state and they are waiting for the return from New Mexico. It seems to me that the longer they put off their decision the less it costs them. If they reduced my interest rate from 6.5 % to say 3 % ; by me continuing to pay the higher rate. according to the last person I spoke to, It so happens that the date I become late with my payment is the same date that the underwriters are supposed to " decide ''.
11/16/2017 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • MI
  • 48917
Web
I have been in contact with mr cooper going through a re modification I was notified XXXX via mail my modification was missing 2 documents that were due by XXXX I emailed them the morning of XXXX and got confirmation the modification dept received my documents. Later that night I was notified by a " house flipper '' not mr cooper my house was being auctioned off the next day!! Even after mr cooper acknowledged receiving my documents they attempted to auction my house without any notices sent to me my documents are not even due till XXXXi am a mother of XXXX full time employment and was told to file for remodification by Mr. Cooper 's upper management and in return they try to auction off my house without giving me the chance of my read modification to go through to be excepted or denied and did not notify me of anything in anyway shape or form and told me this morning that even though I am in we modification that they can still auction off my house which is not legal in the state of Michigan my home did not sell in the auction today and with the mis representation of mr cooper and lieng to me I have retained legal counsel today for arbitration all I want is to remodify my mortgage and continue paying on my home like I have the past 7 years
04/22/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • VA
  • 230XX
Web
I bought a house, but had not sold my old house yet, so I had to get Private Mortgage Insurance because I would n't have enough money for the appropriate Loan to Value percent. When I told my broker I did n't want to get PMI, she said not to worry that as soon as I sell my old house, I can pay down the mortgage, and the PMI would be dropped. So after my house sold a few months later, I paid down my mortgage to the appropriate loan to value. In the mean time my loan had been sold to Nation Star mortgage. So I called and asked what I need to do to have the PMI dropped. They told me I had to pay it down more, so I paid it down to about XXXX % LTV, then I submitted the form they asked me to submit. After a few months I called to ask about it, and they said I needed to re submit the form, so I did. I spoke with probably XXXX different people ( some of them very rude ... like I was asking for something unreasonable ), the original broker I used for my mortgage spoke to several people, and I can not get a response about when or whether the PMI will be removed, or if they need more information, or anything. Overall they have been very unresponsive and uncooperative. My initiatial call to them was in XXXX 2016, and I still do not have a resolution.
08/28/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 94523
Web Servicemember
Purchase home inXX/XX/XXXX. First lien for XXXX. Undisclosed party practiced fraud by foreclosing inXX/XX/XXXX using second lien for XXXX foreclosed on same day the second funded. I discovered this XXXX months ago based on my investigation. third party XXXX XXXX never recorded or notified me. Undisclosed third party threw me out of my home on XX/XX/XXXX. currently in appeals process, disregarded my Quiet title actin Lis pendins, I have solid proof I was not in arrears. I discovered my house was not in the XXXX featured in unenforceable assignment. I discovered they used second line placed it into XXXX holdings in XXXX in XX/XX/XXXX. I know that they lost the ability to foreclose based on time statute. I made all my payments to XXXX XXXX XXXX and can prove that once they sold paper to Nationstar, in XX/XX/XXXX I was doomed regardless of my proven performance making my payments. they deliberately failed to apply my payments. I can prove the payments were sent to investors to deliberately put me into a artificial arrears. they stole my personal property, office and car. I have become sad despondent. lost hope in the system I once coveted, trusted in Please give me hope that this means something. Thank you very much. XXXX XXXX XXXX XXXX XXXX
03/23/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • MD
  • 20901
Web
My client is XXXX XXXX and I have been working with her toward a loss mitigation resolution since XXXX 2014. We had an equator file open for her so the property was supposed to be in the marketing status - waiting for an offer. In XXXX an offer was received, the equator file had been closed out - without any notice to me or to the borrower. I reopened the equator file XXXX and had to email to ask when nationstar would send me some tasks. Over the next few weeks I submitted documents as requested. The BPO was supposedly ordered XXXX XXXX, but we were contacted for entrance to the property until XXXX XXXX. Again, all docs were in and all tasks were completed by XXXX XXXX per the first processor XXXX XXXX. The borrowers were served with the order to docket and preliminary loss mitigation affidavit in XXXX. I wrote to both Nationstar and the law firm representing them that the order to docket should not have been served as we were in the middle of applying for loss mitigation and not all options had been reviewed. I requested that the lender and the law firm make note that the final loss mitigation affidavit should not be served as we had a complete short sale application pending. We still have a complete loss mitigation application pending.
11/20/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • NY
  • 14606
Web
Nationstar Mortgage XXXX. XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Re : Loan # XXXX This complaint is against Nationstar Mortgage because I successfully modified my current mortgage and I am not accepting the terms due to atrocious numbers. Foreclosure has begun. Approved for HAMP Tier II Denied for HAMP Tier I I have been using the XXXX XXXX XXXX for advice : I went to my court appointed hearing and XXXX District Court Judge XXXX would not help me with forcing restructuring of numbers. My current loan is XXXX at 10.8 % interest for 30 years. Nationstar took over my mortgage from XXXX XXXX XXXX which took over from XXXX XXXX. The HAMP Tier II is for {$100000.00} 40 years at 3.75 % interest with balloon at end {$35000.00} My property value is {$40000.00} I live at property and maintain and upgrade constantly. It is my hope that we as AMERICAN CITIZENS do not allow these banks to bully us around. They are trying to take over our properties and therefore ultimately take over AMERICA. If possible I would like the State of XXXX and US Government to intervene on my behalf and structure a FAIR mortgage for me. This will prove to the banks who writes the laws and enforces them. Thank you, XXXX XXXX
05/27/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • GA
  • 302XX
Web
Modification that has gone XXXX for over XXXX months. Several conference calls with the XXXX ( VP ) ph XXXX : XXXXXXXXXXXX incorrect. Per conference calls with borrower and VP, he would insure the escrow was calulated correctly ( admitting fault ) and Perm Mod ( documents just received today by borrower ) for her signature is MORE than the amount discussed. The issue primarily with all modifications is the lender is hold the money in a que, charging a fee to call in to make payment ( can not make payments online during a modification ). The statements the borrowers receive shows no payments - foreclosure department is not notified or " In sync '' and many people I know were foreclosed in the middle of making ONTIME mod payments. This needs to be escalated because the borrower was promised the re-calulation by the VP and still wrong. Now the borrower does not know what to do.. she could not afford the payment to begin with and that is why she applied for a modification - but if escrow ( insurance THE LENDER CHOSES ) is high and the borrower finds another policy that is less expensive, why should the borrower be penalized? The perm mod documents are near the same as her ORGINAL mortgage payment. Makes NO SENSE. Needs investigated please.
08/31/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • CA
  • 94601
Web
For the XXXX time in the 26 months since taking over servicing of our mortgage, Nationstar Mortgage has failed to provide a monthly mortgage statement. This follows previous complaints about this same issue, with the first XXXX filed with the CFPB on XXXX XXXX, XXXX as Case number XXXX. The first complaint concerned not providing mortgage statements in XXXX and XXXX of XXXX. Nationstar then did not provide mortgage statements in XXXX and XXXX XXXX, and XXXX XXXX. That caused us to file complaint number XXXX on XXXX XXXX, XXXX. We subsequently also filed a complaint over the failure to provide the disclosures required by 12 CFR 1026.20 ( d ) between 210 and 240 days prior to the reset of a mortgage payment, and Nationstar refusing to provide a copy of the Note with " any modifications thereto '' as required by California Civil Code section 2943 ( b ). 12 CFR 1026.41 provides the exceptions to providing a monthly statement, and our case does not fall within any of the exceptions. Nationstar has cited the existence of litigation as their excuse for not sending the required statements, but in our situation, only a filing of bankruptcy by a borrower provides a reason for not providing a mortgage statement. We have never filed bankruptcy.
02/13/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • XXXXX
Web Older American
I requested a reduction in my mortgage interest rate about two years ago as I was paying and still paying 6.875 %. My mortgage was initially with XXXX XXXX XXXX in XX/XX/XXXX. The mortgage was switched to Nationstar around XX/XX/XXXX. This was done without my agreement. I have tried on several occasions to re finance my mortgage to a lower rate. In addition I have been invited by Nationstar to contact them regarding refinancing. On each occasion my request was rejected on the grounds that I did not possess a SSN. In addition I was prevented from gaining access to my account as I did not have a SSN. I reported the problem to a number of SSN on line managers and on each occasion I was told that new restrictions in the law prevented them from assisting me. I have tried to get accesss to their senior management and to no avail. I understand this company is a debt collector and as I have never faltered on my payments to XXXX initially nor to Nationstar as I have sufficient earnings to pay my monthly sum. I am at a loss as to why I do not have a right to gaining a lower rate. My credit ration is excellent and I have sufficient liquidity in the mortgaged condo to ensure I offer no risk to my creditors. In addition Please can you assist me.
07/05/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 94526
Web
Nationstar sent regular monthly letter regarding our monthly interest rate, payment, etc. According to the letter, our interest rate for the following month is staying the same ( XXXX ) however they still raised our principal payment by {$160.00}. How can this be.? The interest rate is the same, our principal balance is being reduced by {$3800.00}, yet they are increasing our payment????? The payment should go down as the principal has gone down. When I called Nationstar to explain the incorrect math, I was told it was based on a calculation that Nationstar made up. It looks like a huge SCAM to me. Mathematically, it is not correct that our principal payment portion would go up {$160.00} when the interest rate has not changed and the principal balance has decreased. I believe Nationstar is scamming me and I would like it investigated. Nationstar can not provide a logical answer. They said they would send my question to their research department, which means, as always, that my question will go into the XXXX Nationstar hole and get buried. In the meantime, they will continue to scam me and all of their mortgage holders. I would like a reasonable answer to this increase. I doubt Nationstar can perovide one because they are scamming me.
09/11/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NJ
  • 079XX
Web
I am currently in the foreclosure process with Nationstar Mortgage XXXX a.k.a XXXX XXXX XXXX. On or about of XXXX XXXX, XXXX Nationstar started the foreclosure process. Prior to that I sent them a check in the amount {$17000.00} to catch-up on my mortgage. This amount was good through XXXX XXXX, XXXX. On XXXX XXXX, they sent the check back to me telling me that the total amount required to bring the account current was {$21000.00}. I received this letter on XXXX XXXX. I contacted them the same day and was told that the number changed to over {$270000.00}. I am now being told that in order to reinstate my mortgage in need to pay them in excess of {$31000.00}. I have made numerous attempts to make payments to get my mortgage reinstated. I have also requested that they provide me in writing what legal fees I am required to pay them. I was told this morning that they do not have to provide that to me in writing. I have the means to reinstate my mortgage and move forward with making my loan payments. They are refusing to work with me. I so have equity in my home and I suspect that they are trying to force foreclosure so they can take my house and sell it for a profit. I am asking your assistance in this matter. Thank you for your time.
10/01/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 93535
Web Older American
On XXXX XXXX, XXXX XXXX XXXX BANK purchased our mortgage loans from XXXX XXXX XXXX. Since XXXX 's purchase has been battle between lender and borrowers. Finally, after a long battle, on XXXX XXXX, XXXX under the Home Affordable Modification Program ( HAMP ) we were qualified to reduce our monthly payment for a fixed rate until Nationalstar Mortgage ( in this year ) got our loan from XXXX. Right away our monthly payment made a drastic jump from {$1000.00} plus to {$1200.00}. On numerous occasions I have tried to discuss the situation with the office manager, but he or she is unwilling to cooperate. Finally, I spoke to a loan specialist explaining me it because " California had tax higher collection '' and we need to maintain some amount in XXXX to " pay city '' tax. I was off balance because where they gave such of increasing. They have not sent us a statement or affordable application XXXX. I want to know : If there was an agreement left from XXXX Why they refuse to give us an enclosed ( purchase agreement between XXXX and Nationstar? Why they are offensive Why the monthly payment has increased besides escrow. In short, I can not solve the problem myself, and I want to avoid hiring a lawyer unless it becomes absolutely necessary.
01/11/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • NJ
  • 08081
Web
Approximately 18 months ago I restructured my mortgage due to financial hardship with NationStar Mortgage. I was behind in my mortgage and facing the possibility of foreclosure. After all was said and done, I wound up with a 40 year mortgage, with payments only approximately {$200.00} less a month than what I was currently paying. At the time of this restructuring, I only had 7 years ( {$68000.00} ) left to pay on my home that had a market value of {$150000.00} to {$180000.00}. When I asked why I had to pay such a high long term cost for this restructuring, I was told that there were attorney fees, late payments, etc. At the time I was approximately five months behind in payments. I was told that after I reestablish better credit I could refinanace for a better term. With all that considered, I believe a 40 year mortgage term in order to save my home is a bit excessive. In the end I am paying NationStar approximately {$500000.00} for a {$68000.00} loan. I am not sure what recourse I have, if any but any advice would be greatly appreciated. I can provide greater detail if there is a possibility that I have a legitimate complaint. Thank you for your attention to this matter. XXXX XXXX XXXX XXXX XXXX XXXX, NJ XXXX XXXX XXXX XXXX
01/09/2016 Yes
  • Mortgage
  • VA mortgage
  • Loan modification,collection,foreclosure
  • AP
  • XXXXX
Web Servicemember
I originally had a home loan through XXXX XXXX XXXX in XX/XX/XXXX. I took our a VA mortgage to purchase my first house but had to move shortly after. in XX/XX/XXXX the renters in my house cause over {$15000.00} worth of damages to my home. The house was not livable without costly repairs. I spent all of the money I had repairing the house and could not afford to pay the mortgage. After my home was in foreclosure my loan was transferred to Nation Star Mortgage. I completed a loan modification packet half a dozen times and returned it to nation star. Each time I was never given a resolution. After a year and a half of trying I finally signed a document waiving Soldiers and Sailors Relief Act rights. I instructed the bank that they could sell my home now because I was told that because this was a VA loan they could not. It has been an additional year now and I am no closer to moving on with my life. The payments have piled up a level I can never hope to pay and I just want the bank to do what they have been threatening to do since XX/XX/XXXX. I gave them permission when I waived my rights and I have sent this documentation to the bank multiple times. This house has not been occupied since XX/XX/XXXX and it is destroying me financially.
02/22/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 90744
Web
I have been struggling with Mr. Cooper Mortgage company for 2 consecutive years. In the year of 2017 I paid the Property tax and home insurance, and sent proof of payment to Mr. Cooper of such payments. They tried to charge me for property taxes and home insurance claiming that i had not payed and that they had to pay for my home 's property taxes and insurance. The issue was not resolved until I submitted a claim with consumer affairs and they where able send Mr. Cooper the proof of payment I had previously sent them in order to stop Mr. Cooper from trying to raise my monthly mortgage payment to pay Mr. Cooper 's Property tax and insurance charge. Beginning in XX/XX/2017, Mr. Cooper has began to charge me for Property Taxes and Insurance. I have Spoken with and sent Mr. Cooper proof of payment for Property taxes and Insurance, in order to avoid there charge added to my monthly payment but I have not had success taking that monthly charge away with the proof that was sent to them. I have reached out to consumer affairs for the second time in order to help me resolve this issue. They have recommended I submit a complaint with the Consumer Finance Bureau. Since they also believe I should not have to go through the same problem again.
02/11/2016 Yes
  • Mortgage
  • FHA mortgage
  • Application, originator, mortgage broker
  • OK
  • 73505
Web
We want to sell our home through a credit qualifying assumption of our mortgage. We have called Nationstar Mortgage multiple times and they will not provide the fees associated with an assumption until we have a buyer. Their letter states that " Assumption fees, which will be disclosed on the Good Faith Estimate, will be assessed and are due at closing. '' How can I sell my home without knowing what the assumption fees are going to be? After an hour on the phone and talking with a supervisor they are only willing to provide with a guesstimate of {$2000.00} - stating that it will depend upon investor, servicer , county & state. They have all of this information now - why ca n't they provide me with a Loan Estimate or Good Faith Estimate? After being on the phone over an hour I was finally given 'some ' of the fees associated with an assumption. The only reason they gave me anything is I threated reporting them to the CFPB. If I were n't a Loan Officer and knew how to ask for the appropriate information I would never have received anything. I was verbally told that the fee is 1 % of the XXXX a {$20.00} credit report fee & {$100.00} doc prep fee along with applicable state & county charges. Why can they not prepare a LE to the seller?
02/22/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • OR
  • 97116
Web
So they sent me this, " Your account has incurred a late fee of {$15.00}. To avoid impacts to your credit, please make a payment by XX/XX/2017.If you ca n't make a payment today, please complete a Promise to Pay form. This will reduce the frequency of the contacts you receive. And you can always call us at XXXX if you need help staying current on your loan. '' The problem was that about one month ago I was told by Nationstar that I was a complete payment ahead of schedule so I had them apply the outstanding money to the loan. Nationstar Mortgage said they would honor the payment terms from XXXX XXXX XXXX ( previous mortgage servicer ). I was using equity accelerator at XXXX and making half payments every two weeks, Nationstar said they would keep this the same. So my guess here is that when they lied to me about being one month ahead ( I think I was actually 1/2 a payment ahead ), so when they applied the complete payment it put me 1/2 month behind, thus the fee they are charging me. This company has the worst customer service I have ever endured, the representative lies to me every time I call and can not pull up my account to even see what is going on. I have to be transferred to someone else every time to actually get any help.
03/08/2018 Yes
  • Mortgage
  • FHA mortgage
  • Incorrect information on your report
  • Information is missing that should be on the report
  • MD
  • 21218
Web
I filed a chapter XXXX bankruptcy in XXXX, which I did not include an reaffirmation for my mortgage in the bankruptcy agreement. My bankruptcy has been closed. I've been paying my mortgage over the years, but the mortgage company will not allow my mortgage payment status to report on my credit report. The mortgage company has switched hands four different times since I purchased the home in XXXX. The mortgage company I have now is telling me they need a copy of the affirmation agreement from my chapter XXXX bankruptcy. I'm unable to provide this information because I did not include a reaffirmation agreement with the bankruptcy. My mortgage is the biggest asset I have and it not reporting on my credit report has affected my credit tremendously. I'm unable to obtain credit or purchase things. Please help me. I think this is so unfair. I even spoke with my bankruptcy Lawyer who assisted with my Bankruptcy in XXXX and she suggested I contact CFPB to file this complaint. Please please help me. This mortgage company has been accepting my payments faithfully for many many years, but won't allow my payment to appear on my credit report. I think this is an injustice and something needs to be done about this as soon as possible. Thank you
05/06/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • IL
  • 627XX
Web Older American
nationstar is trying to steal my home they have absolutely no standing to do so they dont send me statements i have a right as a consumer to know what my balance is i requested payment coupons more tha n ten times i found out that not one mortgage payment could reduce the principal they created a false balance sheet to look like my payments were reduced actually if i paid that loan off in entirety i could never get a clear title to the property or no person on this earth could get one also they committed fraud upon the court both state and federal federal because they forced me into bankcruptsy when they claimed they owned the mortgage and they never did i have about 80 pages of supporting documents to support what i have been saying this has taken a big toll on my life i had a rare XXXX XXXX last XXXX and just went to my XXXX XXXX XXXX XXXX XXXX XXXX week she wantedt know why numbers are not good she put me on several medicines to take i just dont care to take them anymore thanks for listening somebody has to stop this criminal bussiness not with fines in the millions thats nothing to them they have already stole that from their customers i mean billions and bring felony charges against their ceo XXXX XXXX
04/15/2015 Yes
  • Mortgage
  • Other mortgage
  • Application, originator, mortgage broker
  • IL
  • 60643
Web Older American
We are trying to refinance our interest only mortgage. This mortgage was obtained in 2007 with XXXX. When the mortgage was originated the house address was incorrect. At closing I told the title company the address was incorrect according to the XXXX XXXX but the title company said they did not care because they did not want to redo all the paperwork. XXXX XXXX XXXX then purchased our mortgage and never changed the address. Nationstar Mortgage Company now owns our loan and although they did make correct the address in their files they refuse to give this information to HARP so we can refinance our Freddie Mac loan. The bank that is willing to refinance our mortgage said Nationstar flat out refused to acknowledge the address change. Yet all the paperwork we received from Nationstar ( i.e., interest statement for tax purchases ) has the corrected address. We also received a notice of a change of address from Nationstar. How do we get Nationstar to cooperate with the bank that is trying to refinance our loan? As you can see from the attachments Nationstar acknowledges our address is XXXX XXXX XXXX XXXX, XXXX XXXX, MO XXXX. The original paperwork that XXXX had was XXXX XXXX XXXX XXXX, XXXX XXXX, MO XXXX. This address does not exist.
02/13/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • IL
  • 606XX
Web Older American
Nationstar Mortgage LLC wrongfully continued charging MIP at approximately {$1000.00} per year after my termination date, when mortgage was scheduled to reach 78 percent of original value of property. By law, MIP should have automatically terminated not later than the termination date.12 USC 4902 ( b ) ( 1 ). I was never in default under this mortgage. Upon inquiry about terminating MIP, Nationstar responded that the " LTV must be equal to or less than 80 % '' and that I did not meet requirement to cancel mortgage insurance, stating : " In reviewing our records you do not meet these requirements, as of the date of this letter your loan to value is 77.3 % ''. Apparently, Nationstar Mortgage mistakenly believes the LTV has to be " above '' 80 %, and that I somehow had to get " up to '' 80 % LTV from the admitted existing 77.3 % LTV- which, of course, is nonsense even if the 80 % LTV were the applicable measure. In fact, the applicable standard I was addressing was the automatic termination date.12 USC 4902 ( b ) ( 1 ). Nationstar continued to wrongfully charge MIP until I closed on the sale of my home on XX/XX/2016 and paid off the mortgage in full. The mortgaged property was my principal residence throughout the term of the loan.
04/03/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • TX
  • 75248
Web
I had a XXXX mortgage with XXXX XXXX XXXX. I requested under HARP a loan modification. XXXX XXXX XXXX approved me for the loan modification. I was instructed to make XXXX payments for XXXX months in a row of {$2800.00} each. I made these payments. XXXX XXXX XXXX sold my loan to Nationstar Mortgage. Since this happened in XX/XX/XXXX, I have had a nightmare of problems with Nationstar. They did not accept the former XXXX XXXX XXXX loan modification. They are insistent this loan is a Home Equity Loan which they refuse to modify. IT IS NOT A HOME EQUITY LOAN. It is a XXXX MORTGAGE. For the past XXXX years I have tried to get Nationstar honor the agreement I had with XXXX XXXX XXXX for a loan modification and they have denied my multiple requests. I have spoken to at least XXXX loan representatives at Nationstar and can not get anyone to speak to me. I had XXXX representative tell me to make the monthly payments of almost {$3000.00} and I sent these payments on time to Nationstar. In XX/XX/XXXX, these payments were returned to me in the form of a Nationstar checks. Now, I have received notification that my home is moving to FORECLOSURE!! This is an outrage and I do n't believe it is legal. I need some relief immediately.
11/20/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • GA
  • 30013
Web
To whom it may concern, On XX/XX/XXXX, my wife and I were told by our current service provider that our mortgage payment would not be due until XX/XX/XXXX. I was told this by two different representatives on two separate days. I was told this by two different representatives two separate days At the time the payment looked to be around $ XXXX/month, which was not correct. I 've recorded this conversation from XX/XX/XXXX and attached it to this email. Also, we have a tax exemption from XXXX county that should lower our monthly payment when applied. We were then told that our payment was due on XX/XX/XXXX and that they would not honor what was told to us. On XX/XX/XXXX they sent me a letter apologizing for the misinformation, but claimed that they can only honor the modification starting date. In the message you will hear the representative tell me we will be up to date on XX/XX/XXXX. Also, this was not the only rep who told us this. However, we recorded this later conversation on XX/XX/XXXX as proof. Im just discovering that I cant attach the audio to this email. Please provide an email address for me to attach the audio proof. Thank you! Rep : XXXX Ext : XXXX Please let me know if you need any additional information.
02/06/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 94590
Web
In XX/XX/2015 I hired a law firm to do a modification on my loan because I was having problems with my mortgage payments from XX/XX/XXXX to XX/XX/XXXX I did 3 trial payments XX/XX/2015 was my 1st normal mortgage payment, in XX/XX/2015 my mortgage company made a mistake applying my XX/XX/XXXX payment to the mortgage principal And they admitted to the mistake and they told me on a recorded phone conversation that they were going to fix and reverse there mistake, then around 8 months pass by and I get a call from the mortgage company telling me that I am pass due 1 month due to the monthly payment they did n't recived back in XX/XX/2015 the same payment they admitted they made a mistake on in that same call they told me that they were going to open an investigation regarding this matter they told me to wait for a call from there supervisor, I get many more calls from many persons from this mortgage company all of them telling me that I am pasado on up to 2 monthly payments when I sent them proff that I have sent all of my payments on time. I have never heard the results of there many investigations that they have performed on my situation. Since then mi credit score has dropped a lot and the late fees keep on staking up. Thanks
07/08/2015 Yes
  • Mortgage
  • Reverse mortgage
  • Loan modification,collection,foreclosure
  • VA
  • 23669
Web Older American
I have a reverse mortgage with Champion Mortgage. I started the reverse mortgage with XXXX XXXX and was very up front with them about me NOT living in the home, but DO live across the street. I was told 'we'llcross that bridge when we come to it. ' We NEVER came to it. NowChampion wants to foreclose due to me not living in the house. I have been talking to Champion since XX/XX/XXXX to attempt to get this corrected, and everytime I call I get some XXXX new and have to start at square XXXX. Attachedplease find a time line of my contacts the Champion. I do have a cashcontract by way of my broker for {$150000.00}, in Champion 's possessionsince XX/XX/XXXX. Today XX/XX/XXXX I called their 'short sale specialist'XXXX for the second time in XXXX days getting her voice mail asking for areturn call, but that has not happened as yet. I called XXXX XXXX of Virginia and his office contacted HUD and FTC on my behalf. I was granted a thirty day postponement on the foreclosure set for XX/XX/XXXX. I have, in my possession as does XXXX XXXX, XXXX appraisals, XXXX from XX/XX/XXXX for {$140000.00} and a second from XXXX for {$170000.00}. Surprisingly the house grew by XXXX square foot in the time between appraisals, without a building permit.
01/11/2017 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 92105
Web
During my relationship with Nationstar as my mortgage holder, they tend to lose or misapply my mortgage payments to completely unrelated accounts at least once and in some years twice. XXXX has done this with my XX/XX/2016 payment which exceed the amount due and was sent in the form of XXXX cashiers checks and XXXX small money order totaling XXXX. The loan account number was written on each and a cover letter was also provided. I called them in XX/XX/XXXX when I received a notice concerning the XX/XX/XXXX payment. on XX/XX/XXXX, the gentleman on the phone at Nationstar confirmed that they had just received the XX/XX/XXXX payments and he could see it in his system. He could also see the wire I had sent earlier that day for the XX/XX/XXXX payment. On XX/XX/XXXX, I received a notice dated XX/XX/XXXX that they were threatening foreclosure and I was owing a payment. I called Nationstar and spoke with a person named XXXX who was useless in identifying my earlier conversation that had said he could see the checks. The threats to foreclose and the mishandling of my payments has increased since my house is no longer underwater in value to debt. Nationstar is either deliberately putting my account n jeopardy or is grossly incompetent
05/05/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CA
  • 91364
Web
My mortgage was transferred from XXXX to Nationstar Mortgage in XXXX TX on XXXX XXXX, XXXX. On Friday, XXXX XXXX, I received " opt out '' form dated XXXX XXXX and letter of explanation dated XXXX XXXX. No other dates appeared on the forms. I called them to opt out and they said they would process this, but it may take up to 30 days. This violates the Gramm-Leach Bliley Act. When I spoke to a supervisor XXXX XXXX, and told him I wanted to opt out now, he said there was nothing he could do. I told him to speak with his legal department about not dating the notices which would allow people, by law, the 30 days to opt out before selling all private information. He said he would make a note in my account. I suggested he make a note to his legal department. I am sick of receiving up to XXXX calls a day ( even after I block/ignore numbers! ) from people looking for me to invest, buy, give, etc. The OPT out rules are not being followed and it is a shame the government is protecting the rights of businesses to screw me instead of protecting my rights - I should be able to OPT IN if I want all my personal information sold and used! Businesses should NOT be allowed to use and sell ALL my private information without ME approving it!
04/22/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 90277
Web
I paid off my loan early. I sent the lender a check for the outstanding balance and added extra funds to cover any pro-rated interest. The lender has put my payment in suspense and will not credit the payment made until I send additional funds to cover recording fees. The recording fee amount exceeds the actual recording fee charged by my county by {$100.00}. I have asked the lender to tell me who the 3rd party is that is being paid the {$100.00} as I am entitled to know according to section 23 of security instrument. I have been unable to get a response. The lender has now added late charges to my payment which is was not late. I have asked that the lender credit my payment and send me the original note and reconveyance so I may have them recorded. I have been told they are not allowed to do that. I asked to speak to a supervisor or someone who can answer my question intelligently and I am told they are not available by phone. This servicer is a very large loan servicer. I have to believe the additional {$100.00} they extort from their customers paying off mortgages is a very profitable but illegal cost center. I also did not request the demand statement that was issued so I do not expect to be charged for the statement.
10/06/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • TN
  • 38116
Web
I was denied home affordable modification, then they offered me a thing called cash for keys on my property. ( I ca n't be worried about losing the house when NationStar forced me out.All I want is my money back so that I can move forward and have a safe roof over my child and I heads. ) I found out XXXX years later, that my original lender was a predatory lender. My original lender back in year XX/XX/XXXX was XXXX XXXX XXXX XXXX. XXXX XXXX was in the process of modifying my loan ( so they say ). Next thing I know is I received papers in the mail saying that XXXX XXXX XXXX would pick up were XXXX XXXX was in modifying my loan. Then it was an on going cycle with XXXX XXXX XXXX til XXXX day I received another letter from Nationstar Mortgage. In my opinion, Nationstar was very rude and unprofessional. They say that they were going to modify the loan. But I caught them in plenty of lies. Nationstar does not communicate well with there staff. I have all of the documents and conversations written down concerning this entire matter all the way to XX/XX/XXXX, when I surrendered my keys to Nationstar for the cash for keys program. As you can see, at this point I got tired of their lies and foolishness. I hope to hear from you seen.
09/02/2015 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • VA
  • 20136
Web
On XXXX XXXX I filed a complaint against NationStar for requiring a Short Sale Seller, who has a ratified contract on their property, for not reviewing the offer, but requiring an auction to uncover other buyers and " true market value. '' That complaint was # XXXX. A XXXX XXXX XXXX XXXX XXXX XXXX has been conducted, so market value is known. Further, we never received an answer to the first complaint with CFPB on Friday, XXXX XXXX, per your letter to myself and my Sellers. The auction puts the Seller at risk of being under contract to sell to XXXX parties, which is impossible. They could be in default and at risk of a lawsuit from the buyers they are under contract with now if that happens. PLEASE HELP US. NationStar continues to push this auction as a necessity per the investor on the loan, yet wo n't disclose who the investor is. This refusal, combined with past experience, makes me believe that there is a XXXX party auction company that would be making a premium once the property is listed for auction, and this is not an investor requirement at all. It is completely beyond reason why they can not review this offer vs. the XXXX value they have. HELP! XXXX XXXX XXXX XXXX License # XXXX & XXXX XXXX XXXX XXXX XXXX
04/09/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CA
  • 94582
Web
My loan was transferred from XXXX to Cooper in XX/XX/2017. I have always been paying XXXX well in advance. So when I made a payment on XX/XX/XXXXto XXXX, they applied my payment for XX/XX/XXXX month. I was away in XXXX during that time, and my payment was going directly from my Bank to XXXX. When XXXX transferred the loan to Cooper in XX/XX/XXXX. My XX/XX/XXXX and XX/XX/XXXX payments were sent to XXXX and, XXXX in turn transferred it to Cooper. XXXX has confirmed it and has sent the evidence which I have forwarded to Cooper. But Cooper says they received only one payment from XXXX, and Cooper has been charging me with fees and also took additional payment from me. I have been in contact with a bunch of Cooper representatives and it supervisors, since XX/XX/XXXXon both phone and email exchanges, but of no use. I literally spend more thnn an hour talking to these guys, and they keep asking telling me it is being researched. Iam very frustrated and fed up and Iam finding it difficult to sleep because of this nagging issue going on for the last three months. I would highly appreciate if you could help me and resolve this issue quickly. I have all the documents and proof needed from XXXX regarding the payments. Thanks, XXXX
05/10/2018 Yes
  • Debt collection
  • I do not know
  • Took or threatened to take negative or legal action
  • Seized or attempted to seize your property
  • NC
  • 27712
Web Servicemember
1. XXXX is attempting to enforce a lien on a debt that they accelerated and cancelled. They are actively foreclosing on my home on the cancelled debt. I submitted a complaint to the CFPB, and they asked for 60 days to investigate. My home would be foreclosed by the end of that 60 days, so they are dual tracking which is not in compliance with the DOJ. 2. They transferred the servicing of this loan to Nationstar, giving the impression that they are the primary lien holder and giving the impression that the debt is valid. I submitted another complaint on both Nationstar and XXXX for this action for trying to collect a cancelled debt. My court date for the foreclosure is still set for XX/XX/XXXX, while both servicers still contend to the CFPB that they need time to investigate my complaints. Once again, I am in jeopardy of losing my home before that time expires. 3. Nationstar has just attempted a practice that you just recently imposed a $ XXXX for. They have threatened to impose forced place insurance on my home, add that expense to the canceled debt which is not valid, and I have an active and current policy. I have uploaded Nationstars letter, a copy of my policy, and a statement showing that my policy is current.