National Financial LLC CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
08/24/2015 No
  • Payday loan
  • Payment to acct not credited
  • DE
  • 19701
Web
My name is XXXX XXXX XXXX. This issue with a Loan Till Payday account was previously reported to you for collection practices, etc. I had a pay day loan in 2013. At the time, I banked with XXXX XXXX, who advised me that pay day loans are not good, and in the end XXXX closed my bank account, it was involuntary. In the interim, I made payments to the agency. XXXX and XXXX were the primary contacts. On the last payment, due to the fact that I told him I was coming in to pay cash, and they withdrew the funds, electronically, my account was affected. XXXX advised me that the payment made was the last payment and the other ( which was primarily interest remaining ) would be charged off. XXXX later called me and advised that XXXX was not authorized to make that decision and demanded the payment. I do n't understand how one person can cancel the arrangements made by someone else. In the end, they sold my account. It was reported to you, and that creditor then stated no further collection activity would occur. Last week I began receiving calls from a collection agency, XXXX XXXX stating I would called for a civil deposition on this account. I do n't even know this agency. Later, I then received another call stating that I needed to hold, and after several clicks was connected to someone at a Mediaction service. I denied the owing the loan and stated it was paid. Today, I received a call from an outsource service courier about a missed appointment or hearing??? What?? I have no idea who these people are. I called Loan Till Payday and was advised the loan was sold and I needed to settle with the new company. So, does this mean they are continuing to attempt to collect {$200.00}. I attempted to call the numbers, and now no one picks up just a voicemail. I called the supposed service courier and advised that their number was showing up as a spam/fraud number and that if they were a legitimate company then they should leave their name, location, a number ( not a voicemail ), and the case they are calling me about. I have not been served with any collection documents - why am I being threatened with a deposition??? Telephone number recently calling me : ( XXXX ) XXXX. Please help.
12/15/2017 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Money was taken from your bank account on the wrong day or for the wrong amount
  • DE
  • 19901
Web Servicemember
I got a payday loan on XXXX XXXX XXXX. I called a few days after saying that I revoke authorization to debit my account. I got into a bad car accident on XXXX XXXX XXXX and had to be rushed to the hospital which I have documentation from state police. I was on bed rest for two days and was scheduled for a re-evaluation afterwards. I was not able to physically visit the lenders office due to my injuries and have to pay for my medical expenses and transportation. Again I specifically called the office and spoke with XXXX and requested that my account not be mishandled and to revoke authorization to debit my account. On XXXX XXXX XXXX around XXXX I receive an alert on my cell phone saying that my account has been overdrawn XXXX dollars from XXXX XXXX XXXX and another XXXX overdraft fee. I told them prior to the unauthorized transaction that I need to set up payment arrangements and XXXX did not take my request seriously and failed to act on my request on behalf of the company. I believe that fraudulent activity is happening due to my case and is directly correlated to the unauthorized transaction on my account. I was told by XXXX that he was going to debit my account anyway and if it comes back unpaid then and only then he will set up a new payment arrangement which is malicious. He is not the owner of the account and does not have the authority to chose to deny my request to leave my account alone, but since he took it upon himself to charge my account against my wishes, now my account is overdrawn {$100.00}. I would not recommend this company to anyone and I want the charge reversed due to fraud and unauthorized use of a bank account.
12/26/2022 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • MO
  • 656XX
Web
I was drawn into this payday loan because at the time I was desperate for money and with bad credit I couldn't find any lender to loan me any money. Due to my desperation and how quickly the process of the loan went, it wasnt no time I signed the papers not even thinking about what I was really getting myself into, especially since they fail to explain the details to you, instead they leave it open and up to you by asking if you have any further questions. I signed the papers it took less then 15 mins and it wasnt until I signed and received the agreement that I realized that I would be paying almost 7x the amount I borrowed. In other words I've been paying {$240.00} a month since XXXX, I only borrowed {$400.00} and still presently ( XXXX ) my pay off amount is {$460.00} because the interest rate is so ridiculously high. I owe more then I borrowed to pay the loan off even after paying {$240.00} for the past 8 months. I am submitting this complaint because I want to make as many people as I can aware of how easily you can get yourself caught up in this type of financial burden, and how wrong it is to do this to someone struggling as a single mom who's worked hard to get out of a financial debt. Not only is this wrong it also doesnt get reported to the credit bureau XXXX
02/07/2018 Yes
  • Debt collection
  • Payday loan debt
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • DE
  • 199XX
Web Servicemember
XX/XX/XXXX - XXXX, called me at XXXX XXXX, STATING I OWED XXXX XXXX XXXX MONEY STILL. GIRL WOULD NOT STATE HER NAME. I FILED BANKRUPTCY ON THIS LOAN AND THE DISCHARGE OF DEBTOR DATED XX/XX/XXXX. XXXX XXXX XXXX WAS INCLUDED ON THIS DISCHARGE DATE. LOAN # XXXX DATED XX/XX/XXXX AT THE XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX DE XXXX - PHONE # : XXXX AMOUNT AFTER LAST PAYMENT MADE ON XX/XX/XXXX WAS {$450.00}. LOAN # AND THE XXXX STATED IN THE BANKRUPTCY PAPERS. THE LADY STATED THAT I TOOK ANOTHER LOAN OUT AFTER MY BANKRUPTCY WITH THEM. THIS IS NOT TRUE AND SHE OFFERED NO PROOF. XXXX XXXX XXXX WOULD NOT GIVE ME ANOTHER LOAN ANYWAY AFTER FILINING BANKRUPTCY ON THEM. I DO NOT NO WHAT KIND OF SCAM SHE IS TRYING TO PULL OFF - BANKRUPTCY CHAPTER XXXX CASE NO. XXXX. SHE IS IN VIOLATION OF THE BANKRUPTCY LAWS AND I DO NOT APPRECIATE THIS!!! PLEASE HANDLE THIS AND STOP THE HARRASMENT NOW. SHE THREATENED TO FILE A LAW SUITE .
07/14/2016 No
  • Consumer Loan
  • Installment loan
  • Managing the loan or lease
  • DE
  • 19702
Web
I have been borrowing from Loan Til Payday and I can not seem to ever pay anything more than interest when they are taking {$280.00} out of my check every other week for the past 3 or 4 pays on a {$1000.00} dollar loan and I can not keep doing this. The interest is way to high and just with that along I ca n't put anything towards the principle. I spoke with someone about it and they told me I am getting ripped off and to contact you because XXXX dollars every other week just for interest is insane.I am a single mom of XXXX and needed the money to move into a better house after being almost homeless. Now I ca n't seem to get back on my feet with this high interest alone. I am getting set back further and further by the XXXX being taking out of my account just for interest.
02/10/2016 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • DE
  • 19709
Web
A woman from Loan Til Payday in XXXX Delaware, at the phone number XXXX called. I answered the phone by telling her to remove me from her list. She said she is looking for XXXX something and I told her I do n't know XXXX, he does n't live here and remove me from the list. She ended the call by calling me a XXXX and hanging up on me. When I called her back, she refused to give me her name, her manager 's name, he corporate phone number or any other identifying information. I called another location of Loan til Payday and got the corporate phone number from them. I spoke to XXXX and explained what happened and he said he would get to the bottom of it and get back to me. I am very angry with her unprofessionalism.
06/23/2022 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Can't stop withdrawals from your bank account
  • DE
  • 19958
Web
The XXXX they were sent a no contact letter, They were also informed by CERTIFIED mail and over the phone + texts to no longer contact me as I was obtaining a lawyer to the unfair and defensive business practices they were using. The XXXX & the XXXX they called me. Demanding payment or they would take it to court. The XXXX I was contacted by im assuming the owner or lawyer. Ive left voicemails twice and havent been contacted back. They have also contacted me on my work phone ( direct phone line, in a grocery store where personal calls are not allowed and I have consistent customers calling to place XXXX XXXX XXXX
03/23/2022 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Struggling to pay your loan
  • DE
  • 19802
Web
XXXX is the last time i was able to make a payment of {$50.00} From XXXX til now i receive txt messages from them several times i have spoke with XXXX XXXX XXXX i do not have any income at the moment i have no way to make any payments i revieced a phone call 23 - 32 times from different locations last week. Today at XXXX i recieved my last call and i explained that they are harrasing me i told the pervious people that i have no income at the moment she told me she didnt care i would have to pay {$5.00} and i again told her i did not have anything to give. They called monday twice, Friday, called XX/XX/18
05/08/2023 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Money was taken from your bank account on the wrong day or for the wrong amount
  • DE
  • 19713
Web
On XX/XX/XXXX Loan Till Payday took two unauthorized payments from my account, in the amount of {$220.00} and a second payment in the amount of {$74.00}. I have reached out and spoke with XXXX XXXX on multiple occasions an di Have asked her to reverse the charges but I have received no response in regards to reversing the unauthorized charges. Prior to this, XXXX XXXX has charged my account multiple times without my approval. I have photo proof of this that I have provided to loan till payday and XXXX advised me through email, that someone else in the company made the unauthorized charges.
08/26/2022 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • NJ
  • 080XX
Web
I have a payday loan which I was paying weekly. I had issues paying it which led to issues with my bank account. I called and made a one time payment on a new debit card. I never agreed to or signed any paperwork stating that this card could be used for automatic withdrawls. Yesterday morning the payday company charged a {$50.00} payment without my consent. A phone call to a XXXX XXXX on their " legal dept '' got me nowhere. He had a condescending attitude & his only solution was to not to use my card. I want my money returned to that account.
07/23/2019 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Struggling to pay your loan
  • DE
  • 19702
Web
I applied for a loan with Loan Till Payday in XXXX, DE in XX/XX/2018. Due to unforeseen circumstances, I was unable to manage payments with the loan and a judgement for {$600.00} was filed against me. I have tried to make payments of {$100.00} per month to repay the loan, while unemployed. I recently received a threatening phone call regarding a case being filed against me in XXXX XXXX County and an Order of Location regarding my whereabouts. My family has received harassing phone calls as well.
11/03/2021 Yes
  • Debt collection
  • Payday loan debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • MD
  • 219XX
Web
Hello, I have asked that my work number not be called by the pay day loan company Loan Till Payday. Ive asked verbally and in writing via email. They continue to call my job and cell phone daily. They are now calling my work twice a day. Their newest tactic is calling my coworkers and asking for me instead of using my extension. This is harrasment. Ive told them that I can not pay and will be filing for bankruptcy. Even after telling them this, they call my cell and work number 4 times daily.
04/23/2016 Yes
  • Debt collection
  • Payday loan
  • Taking/threatening an illegal action
  • Attempted to/Collected exempt funds
  • DE
  • 19973
Web
I TOOK THIS LOAN OUT AND I PUT MY MISPLACED DEBIT CARD ON AND CALLED AND PUT IT ON HOLD UNTIL I FOUND IT. THEY TOLD ME THAT ONCE I PLACE A CARD ON HOLD THE CARD WILL BE FROZEN AND SENT A NEW ONE. I EXPLAINED THAT TO THEM AND IT A XXXX CARD I REQUESTED A NEW CARD ASAP, THEY TOLD ME IT WILL COST XXXX DOLLARS. I EXPLAINED TO THE LOAN PLACE AND TELL THEM I AM WORKING ON IT THEY CALL ME EVERY DAY AT WORK EVEN THOUGH I ASKED THEM NOT TOO. THEY GOT ME IN TROUBLE ON NUMEROUS OCCASIONS.
11/10/2022 Yes
  • Debt collection
  • Payday loan debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • NJ
  • 080XX
Web
I have received four phone calls today l, two within the same hour, all of which state they are from XXXX XXXX in regards to a loan til payday loan. I have asked them to stop calling each time. I told them they are harassing me. The most recent call I asked for their contact information and they said they don't have to provide that. I said I will be filing a harassment case and they said good luck with that and hung up on me. This agents name was XXXX XXXX, I believe.
01/10/2023 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Struggling to pay your loan
  • DE
  • 19702
Web
I took a {$400.00} payday loan out for bills during XXXX. I have been unable to pay back due to ongoing medical bills, and personal bills. The company has called my phone over XXXX time a day, and left several messages. Now theyre sending threatening emails saying if I make a payment of {$50.00} I can avoid them from processing a judgement with the local courts.
01/23/2019 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Struggling to pay your loan
  • MD
  • 216XX
Web
XX/XX/2018 loan for {$550.00} paying a total of XXXX at end of term in interest I paid the first payment and the second payment ive defaulted and within a day they are harrasing at work calling and thats not acceptable and messaged me saying they will not go away that they will call work and ask for my supervisor to collect.
10/20/2017 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Can't stop withdrawals from your bank account
  • DE
  • 19720
Web
On Wednesday XXXX XXXX I physically handed a Revocation and a Power of Attorney letter to National Financial LLC XXXX Loan Till Payday to stop payments of {$170.00} from coming out of my checking account. They did not honor the letter and processed to take the amount out anyway.
03/26/2019 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Can't contact lender or servicer
  • PA
  • 19406
Web
I didn't receive anything from this company, they keep harassing me looking for someone at my number. I told them they had the wrong number and they still proceed to call and harass me. My next step will be police report and then court action.
08/26/2021 Yes
  • Debt collection
  • Payday loan debt
  • Threatened to contact someone or share information improperly
  • Talked to a third-party about your debt
  • DE
  • 19805
Web
The company has called my job several times leaving voicemails on a shared voicemail that several of my coworkers and supervisors have access to. in at least once they mention my past due account
12/13/2023 Yes
  • Payday loan, title loan, personal loan, or advance loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • PA
  • 19151
Web
I had A loan from loan till payday and they started charging me Fees that were unrealistic. I cant pay the Excess because its putting a Hardship on my Livelihood.
09/26/2020 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Struggling to pay your loan
  • PA
  • 19130
Web
I'm not paying no more money on this loan because they are considered illegal in pa!
06/03/2020 Yes
  • Debt collection
  • Payday loan debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • PA
  • 19130
Web
Loan until payday so unreasonable with my loan nothing but rude and make excuses
05/11/2023 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Struggling to pay your loan
  • NJ
  • 07719
Web Servicemember
04/30/2023 Yes
  • Debt collection
  • Payday loan debt
  • Attempts to collect debt not owed
  • Debt was paid
  • DE
  • 19702
Web
04/28/2022 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Can't stop withdrawals from your bank account
  • PA
  • 19143
Web Servicemember
10/01/2020 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Struggling to pay your loan
  • DE
  • 19904
Web Servicemember
10/30/2018 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Money was taken from your bank account on the wrong day or for the wrong amount
  • DE
  • 19720
Web
02/03/2018 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Struggling to pay your loan
  • PA
  • 19012
Web
07/21/2017 Yes
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Charged fees or interest you didn't expect
  • MD
  • 21601
Web
07/19/2017 Yes
  • Debt collection
  • Payday loan debt
  • Attempts to collect debt not owed
  • Debt was paid
  • DE
  • 19804
Postal mail
02/12/2016 Yes
  • Debt collection
  • Payday loan
  • Communication tactics
  • Threatened to take legal action
  • DE
  • 19933
Web
08/08/2015 No
  • Consumer Loan
  • Installment loan
  • Managing the loan or lease
  • MD
  • 21044
Web
03/27/2015 No
  • Debt collection
  • Payday loan
  • False statements or representation
  • Attempted to collect wrong amount
  • DE
  • 19808
Web
01/27/2015 No
  • Debt collection
  • Payday loan
  • Taking/threatening an illegal action
  • Threatened to sue on too old debt
  • DE
  • 19805
Web
10/14/2014 No
  • Payday loan
  • Can't contact lender
  • DE
  • 19720
Web
04/17/2014 Yes
  • Payday loan
  • Charged bank acct wrong day or amt
  • DE
  • 19701
Web
12/07/2013 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Used obscene/profane/abusive language
  • DE
  • 19806
Web