| 11/27/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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Greetings : Graduated for my XXXX XXXX in XXXX from XXXX XXXX XXXX University XXXX XXXX and XXXX. I requested private student loan from " National Education Servicing '' ( NES XXXX based in XXXX IL. for the amount of {$14000.00} Private, disbursement date XXXX/XXXX/XXXX. Monthly payment of {$140.00}. Federal student subsidize and subsidized XXXX {$4900.00} XXXX only used portion of it not all amount.
In early XXXX XXXX, I received a call from XXXX customer service informing me they work with national education servicing and the federal potion of my loan is currently managing by them. I call my loan servicing company, National Education Servicing ( NES XXXX and they informed me yes ONLY federal student loans is managed by XXXX but the private loan will still service by my current compnat, National Education Servicing ( NES XXXX.
In the month of XXXX XXXX, I received another call from XXXX customer service telling me that my private loan is managed by XXXX as well. I had a heated conversation with the an overseas employee and I was told that we have your personal and credit information and if you do n't pay {$50.00} forbearance ASAP, my personal credit will be ruin.
I tried to reach out to National Education Servicing ( NES ) but realized they were out of business as of XXXX. Naivent customer service refused to provide me any documentation on how they got my loan portfolio/information.
I was not even given any prior notice from National Education Serving, XXXX that my loan will be transferred to XXXX. Also, what i noticed is my principle for private loan with XXXX went up as well the total amount of my federal loan. I have been paying {$220.00} a month since XXXX/XXXX/XXXX and now It seems I just started borrowing the same loan.
Here are the XXXX information : The toll free number is still working but when i tried to log into my account the site is not active.
You can listen to the recording message.
https : //nationaled.net/login/help XXXX https : XXXX I really appreciate any feedback and thank you all for being a consumer advocate.
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| 11/18/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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To Whom it May Concern : Back in XXXX of 2014, I contacted your agency regarding a private student loan that I had though National Education Servicing, ( NES ) at the time I was paying I think {$50.00} a month. However, none of my payment was being reported to the Credit Bureau, instead since I was told that I was not paying the complete amount, I was being reported as delinquent. Once your agency contacted them, they decided to place me in a restoration program where all the delinquencies would be removed my from credit report and my monthly payment was increased to {$100.00} a month. I have consistently make those payments. However, I checked my credit report today, only to realized that National Educational Servicing has not cleared the delinquencies from my credit report and currently has me in default even after the payment of a {$100.00} that we have agreed on. National Educational Servicing wants me to pay {$700.00} a month, which I can not afford, I am a Program Assistant, with the Civil Rights Division of the Department of Transportation. My salary is : {$49000.00}. However, they have gone back on their word to report me positively to the credit Bureau and I am currently in law school and they told me I am not able to get a forbearance because I have defaulted on my loan, even though I have been consistently making a monthly payment of {$100.00}, one which we agreed on, now I am in default on an agreement that I reached with said agency. The phone number for National Educational Servicing is : XXXX. I would appreciate a prompt resolution to this matter. The manager I spoke with at NES is XXXX.
Best, XXXX XXXX XXXXXXXXXXXX Ph : XXXX Acct # ***********
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| 08/20/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't temporarily postpone payments
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Web |
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I am a XXXX currently in my last year of XXXX. I have student loans with XXXX companies, FedLoan ( ~ $ XXXXcurrently in forbearance ) and National Education . I have been able to defer/forebear my loans during my training, as a XXXX is not sufficient to make payments while supporting my wife and child. They have requested several forms over the past two months, of which i have sent to them and they have continued to reject. My loans are in delinquency currently and they have been unwilling to budge on their stance. I have explained to them that I will only need to defer payments until after XXXX of 2016 at which time I will be employed as an XXXX and my income will be substantial enough to pay off the entire {$25000.00} balance with XXXX XXXX within a few months. They have requested on separate occasions, and subsequently rejected, a copy of my fellowship contract, a letter from my program director, as well as a letter from XXXX stating the status of my Federal loans. During the period of obtaining these documents, and them being rejected, they have begun charging late fees. It seems that their strategy MAY be to make it as difficult as possible to defer loan payments so they can bill a late fee and continue to reject documents they specificaly request in order to force a payment. I am not trying to skirt payments on my loans. I just need to feed my family until XX/XX/XXXX on my XXXX. after which I will certainly be finacially secure enough to pay off the loan in a very short time.
Thank you
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| 05/10/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
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I borrowed a total of {$38000.00} in XX/XX/XXXX and XX/XX/XXXX for my student loans with National Education Services from XXXX, IL. I noticed after making 87 payments on time that my balance was only rising. After speaking with them multiple times and not getting answers ( even when speaking to the President XXXX XXXX ) I finally talked to someone who told me there was capital interest on top of my monthly interest. The capital interest was for nearly {$14000.00} total. So my loans were starting at {$52000.00} with an additional monthly interest taking out. When I said I was never made aware of this I was told it was on my contract. When asked for a contract she said she would send it to me right away and I have yet to get it.
It took me a while just to find out about this and again was never made aware of this, nor did my account ever reflect the total of {$52000.00}. I am appalled at this company and their actions throughout this situation.
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| 06/17/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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My student loan company is increasing the payment amount from XXXX to XXXX under my IBR plan. Despite that the fact that my income actually decreased from XXXX in XXXX until XXXX in XXXX. My wife is XXXX and I am the only breadwinner. I have over $ XXXX in student loans. This is not right. I have had to make 4 attempts to apply for IBR. I have repeatedly tried to resolve this issue with them but they continually insist they are bound my law.
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| 03/14/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Need information about my balance/terms
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Phone |
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| 01/12/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
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| 10/22/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Need information about my balance/terms
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Web |
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| 10/14/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Need information about my balance/terms
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Phone |
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| 05/18/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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| 08/27/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't get flexible payment options
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Fax |
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| 12/05/2014 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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| 04/02/2014 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't temporarily postpone payments
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Web |
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| 05/18/2013 |
Yes |
- Student loan
- Non-federal student loan
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Web |
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| 03/14/2013 |
Yes |
- Student loan
- Non-federal student loan
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Web |
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