NATIONAL ASSET MORTGAGE, LLC CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
07/03/2020	Yes	Mortgage Other type of mortgage	Incorrect information on your report Account information incorrect	IL 613XX	Web
XX/XX/XXXX, I signed a contract for deed with XXXX XXXX, and XXXX XXXX XXXX, which now calls itself National Asset Mortgage. I was excited to get into my own home, so much so that I didn't read the fine print. Well after becoming late during a medical catastrophe, I came home out of the hospital on more than 1 occasion, to a big note taped to my door for all to see, that read I had to vacate property within 11 days for being late on my payment. That should have been my first sign. So after digging into my contract I signed with them, I found they were charging me 10 percent interest on my " mortgage ''. After years of dealing with them, and a few notes taped to my door ( which was done by a management company of some sorts ) not by a law enforcement agency, it was greatly stressful, and quite honestly embarrassing considering I was going thru medical issues, and always got caught back up. I had been approved for the goverment program called hardest hit fund, which was willing to pay the house off, and at the time, nam refused to work with them, because they said they weren't a mortgage company and couldn't accept their payment. Fast forward to know, and I have been divorced from my ex-wife for some time now, and my ex-wife who was not on the contract was awarded the house. And was to handle all transferring of said house. Well needless to say, she hasn't, i have tried everything possible to work with them to get this done, so it can be removed off of my credit and they will not. So not only did they publicly shame me for a medical issue and being out of work, deny working with a place that would have paid the house off, gave me an astronomical interest rate ( is that even legal ), reported to one of the bureaus one thing, and another thing to the other 2, including that the loan was only for 30 months. When it was supposed to be 30 years, but now they refuse to help me by removing it.. it has caused me and my family a great deal if distress and has prevented me from getting into a new home ... please help with this predatory loan place, and there threatening collections tactics so others don't ever have to go thru that embarrassment The company just had a judgment against them by this bureau on XX/XX/XXXX for somethine else as well. They are listed as XXXX, NAM out of south Carolina.
01/03/2018	Yes	Mortgage Conventional home mortgage	Trouble during payment process	MO 63033	Web	Servicemember
On XXXX XXXX, XXXX, I received a letter from XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, CA : XXXX. XXXX 'S letter informed me that they had assigned my mortgage to National Asset Mortgage effective XXXX XXXX, XXXX. Also that the law required them to give me such notice at least 15 days before the effective closing date. Similarly the law requires the new servicer to give me/us the same notice. XXXX said they would cease servicing my mortgage effective XXXX XXXX, XXXX and that National Asset would begin servicing my mortgage effective XXXX XXXX, XXXX. As of this writing, I have n't received such notice from National Asset Mortgage. I first phoned National Asset Mortgage at XXXX & XXXX. on Monday XXXX XXXX, XXXX and I spoke to XXXX who gave me XXXX of Customer Service at XXXX. I called seeking verification that they were now servicing my mortgage and if so to secure a new loan number and more critically that they are in fact the new servicer of my mortgage.. They could not find me in their system and asked that I call back Friday, XXXX XXXX, XXXX. I since called back at XXXX. XXXX XXXX, XXXX, XXXX. & XXXX XXXX XXXX, XXXX and they yet ca n't find me in their system. XXXX said that my payment due XXXX XXXX, XXXX is not late until XXXX XXXX. Then on yesterday, XXXX XXXX, XXXX XXXX of National Asset Mortgage phoned me asking me about my delinquent payments. Again I told him that it is critical that I have a loan number and even more critical that I have legally required notice from National Asset Mortgage stating that they are now the servicer of my mortgage. Please help!
08/27/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	GA 30906	Web	Older American, Servicemember
In XX/XX/XXXX I entered into a contract with XXXX XXXX out of XXXX, SC I immediately started having problems with them and I appealed to both attorney generals of s.c. and georgia Neither of whom could help me, then they started changing my mortgage around to mortgage companies they owned specifically national assets and XXXX XXXX. I entered into a loss mitigation contract with them last winter and they are now threatening to start foreclosure although I have kept up the payments. They, in XX/XX/XXXX made a notation on my credit report that they had signed the property over to me then after a complaint to the credit bureau they took it of my credit repoort although it was given to me in a bankruptcy, withut a deed to file it what can I do? I also have heard that they are planning on selling this property and several others to XXXX XXXX Isn't this a violation of the bankruptcy regulations and how could the credit bureau tell me they are talking to XXXX when National Assets put the notation on my credit report, which has now been removed and and I want to know WHY??? HOW?? Haave I no protection here? Now they are threatening eviction if I don't pay more by XX/XX/XXXX and we just heard farom XXXX today for the first time ... .They have flimsy contracts and ow they are threatening to cancel my loss mitigation with no reason and startbeviction check out my credit report I think it was XXXX in early XX/XX/XXXX, though it might have ben XXXX I have complained to BANKING AND FINANCE AND SENT THEM A BIG PACKAGE with pictures and everything
02/12/2021	Yes	Mortgage Conventional home mortgage	Struggling to pay mortgage	OH 45014	Web
Within the past 5 years I have applied to National Asset Mortgage to have some kind of repayment plan or loan modification. Each time I supply all documents and never get a response. I have just continued getting late payment notices, late fees, etc. The most recent modification request was in XXXX of XXXX. I still have never received a letter of denial or approval. I have sufficient income to be able to get this out of foreclosure but they said they will not accept any payment until there is some type of agreement. The previous attempts in modification or avoiding foreclosure was a mess. They assigned me to the same representative XXXX XXXX in XXXX of XXXX got no response then applied in XXXX again they said the reason I didn't get a response was because he no longer worked for the company. When I applied again in XXXX found out he was still there, went through the process again and still got no response. Within the past year a lot has changed. I moved to Ohio but my ex husband is still in the house. The loan is just under my name and I do not want to have a foreclosure on my credit as I am a licensed XXXX XXXX. I have exhausted what seems to me everything I can do. They just keep having me send documents but again they just sit on them and provide no correspondence or communication on what if anything is needed and just push me right to foreclosure.
03/09/2019	Yes	Debt collection Mortgage debt	Written notification about debt Didn't receive notice of right to dispute	IN 464XX	Web
On XX/XX/XXXX, I was served with a summons to respond to a complaint for forfeiture from XXXX XXXX XXXX XXXX ( Case number XXXX ). XXXX claims that I owe over {$15000.00} for entering into a land contract that has become delinquent due to non payment. I have never had any communication with this company. They included a paper trail of quit claim deeds that show how they came to hold the debt, but none of the companies save the first lender has ever made contact with me. I was not notified of the debt being purchased by XXXX XXXX XXXX XXXX, so I had no chance to remedy any default until this notice calling for forfeiture. In XX/XX/XXXX, I entered into a contract with National Asset Mortgage LLC. I was notified in XX/XX/XXXX that the loan would be serviced by a different company, XXXX XXXX XXXX. I would continue to pay the same amount monthly, but I needed to send the payments to the new address. I continued to pay XXXX XXXX XXXX about {$370.00} per month to satisfy the conditions of the contract. After being served with the summons, I contacted XXXX XXXX XXXX to ask where my payments were going because every check I had sent had been cashed. I was not given any assistance beyond the fact that my debt had indeed been sold to a different company and I would need to contact XXXX to discuss the debt.
07/07/2023	Yes	Mortgage Other type of mortgage	Applying for a mortgage or refinancing an existing mortgage	MI 48021	Web
Trying to refinance my home that I have with National Asset Mortgage however this mortgage company refuses to release or sign off on my deed to the home. XXXX XXXX has paid them the balance owed on the house and they have attempted as well as I to resolve this matter with no success and now I pay XXXX XXXX monthly but I still have not received a signed deed from National Asset Mortgage and my current refinance loan has been canceled due to this matter they are located in South Carolina and the phone number is XXXX XXXX XXXX XXXX
01/17/2024	Yes	Mortgage Conventional home mortgage	Trouble during payment process Interest rate	IN 46201	Web

01/12/2024	Yes	Mortgage Conventional home mortgage	Struggling to pay mortgage An existing modification, forbearance plan, short sale, or other loss mitigation relief	OK 74881	Referral

09/09/2023	Yes	Mortgage Other type of mortgage	Trouble during payment process Private mortgage insurance (PMI)	OH 44878	Web

05/18/2023	Yes	Mortgage Other type of mortgage	Closing on a mortgage	AR 72315	Web

12/14/2022	Yes	Mortgage Other type of mortgage	Struggling to pay mortgage	MI 48227	Web

06/23/2022	Yes	Mortgage Conventional home mortgage	Trouble during payment process	OH 45895	Phone	Older American

04/16/2021	Yes	Mortgage Conventional home mortgage	Struggling to pay mortgage	MS 39204	Referral

10/19/2020	Yes	Mortgage Conventional home mortgage	Trouble during payment process	MD 21009	Phone

10/08/2020	Yes	Mortgage Conventional home mortgage	Applying for a mortgage or refinancing an existing mortgage	FL 32218	Phone

12/07/2019	Yes	Mortgage Other type of mortgage	Closing on a mortgage	FL 33406	Web

01/10/2019	Yes	Mortgage Other type of mortgage	Trouble during payment process	GA 30906	Web	Older American, Servicemember