National Advisory Group, Inc CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
11/08/2021 Yes
  • Student loan
  • Federal student loan servicing
  • Dealing with your lender or servicer
  • Trouble with how payments are being handled
  • CA
  • 90033
Web
They called me claiming to they would sign me up as for a student loan forgiveness plan. They had my loan information and I mistakenly assumed they were working with the company I took my loans out with. They signed me up for a plan that starts XX/XX/XXXX where I will pay {$190.00} for 6 months and then {$39.00} a month until my loans are paid off completely. They also said by signing up I would not have to pay any interest on my loans. Today ( XX/XX/XXXX ) I tried calling the woman XXXX XXXX directly and it went voicemail after a few rings. Then it went straight to an automated message. I called the company itself and someone answered me, I asked if they were the National Advisory and she hung up on me. I tried calling again and it didn't even allow me to speak to a real person. I looked up the company online and apparently they have been scamming people. They did the same thing to other people, hanging up on them right away and refusing to respond to their messages. I emailed to say I want to cancel my loan repayment plan with them.
01/03/2022 Yes
  • Student loan
  • Federal student loan servicing
  • Struggling to repay your loan
  • Can't temporarily delay making payments
  • CO
  • 80127
Web Servicemember
a company called national Advisory was going to manage my student loan debt, Ive sent them XXXX per month for the last 5 months, but have heard nothing from them. I called the Federal Student Loan office and they have never heard of this company. this company does not return phone calls.
08/15/2022 No
  • Student loan
  • Federal student loan servicing
  • Dealing with your lender or servicer
  • Trouble with how payments are being handled
  • NY
  • 12189
Web