Nation One Mortgage Corporation CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
06/01/2020 Yes
  • Mortgage
  • FHA mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • PA
  • 19401
Web Older American
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX PA XXXX FHA Case Number : XXXX Property Address XXXX XXXX XXXX XXXX XXXX PA XXXX Nation One Mortgage XXXX XXXX XXXX XXXX XXXX XXXX To whom it may concern, On XX/XX/2020 I applied for a loan through Nation One Bank, they requested I move my closing date from XX/XX/XXXX to XX/XX/XXXX insisting that they will be able to close my loan in 3 weeks. I begin being question on my current employer at the time XXXX XXXX XXXX XXXX XXXX from the processor XXXX XXXX. Mrs. XXXX advised me that she was having issues with contacting my boss XXXX XXXX. I spoke with my supervisor at the time and he stated that he was constantly being harassed by representatives at Nation One Bank and that he had already forward the Employment Verification form numerous times, Mr. XXXX also stated that he has spoken with numerous people from the bank. At the time Mr. XXXX told me that he was extremely busy running the company on his own being that his wife was set to XXXX XXXX any day, and that he can not run and jump every time the bank called him. He seemed to be very frustrated with the entire process. I have attached the Verification of employment that he completed early XXXX. Nation One bank begins implying that my place of employment was not an actual business. I had provided my paystubs every two weeks and around XX/XX/XXXX I received a request to provide my W2 from XXXX XXXX XXXX along with a local address. Nation One was aware from the beginning that my employer was in XXXX, Oregon. I had also advised the processor that I hadnt received my W2 from XXXX XXXX XXXX yet. The processor spoke with my boss again inquiring about the W2 he stated that he can provide a work ledger and they stated that will suffice. On XX/XX/XXXX Nation One Bank gave me until end of business day for my employer to provide the work ledger or that my loan would be dead. My realtor as well as I reached out to my employer numerous times via phone and email for him to provide the work ledger. He finally responded to my numerous calls about XXXX eastern standard time. At this point Nation One had advised my realtor the deal was dead. I was terribly upset and frustrated at this point because I had been trying to reach out to my boss all day. Once we finally spoke, we had a huge argument regarding the way he has handled getting my lender the proper paperwork. We had a very heated argument over the phone and fired me over the phone and sent me the work ledger the following day. As soon as I received the ledger, I forward the ledger to my realtor and Nation One Bank who was still giving me an extremely hard time about the ledger. Nation One bank advised that they received the ledger but that it needed to be sent from the employer directly and needed my last paystub. I advised my agent that I wanted to move on from Nation One bank because they were putting me through the ringer to get my loan approved. As of XX/XX/XXXX, I moved on to XXXX XXXX with XXXX XXXX as my loan officer. My agent informed the previous lender that we were moving on and that the new lender will request the FHA Case Number. My new lender stated that we should have no issues with getting this loan to closing and Nation One in fact forward the case number over with no problems. My realtor received a text message from a representative that works for Nation One Bank XXXX XXXX asking how was the process was going with the new lender around XX/XX/XXXX or XXXX of XXXX my realtor advised everything was on track to close and that we are scheduled to close the loan on the XXXX of XXXX. The following day my realtor received a call from XXXX XXXX my current loan officer with XXXX XXXX advising that Nation One Bank went back into the account and placed a fraud alert on my file. My loan officer advised myself and agent that when the loan was sent over there were no alerts on the account and that the Fraud Alert wasnt placed on the account until after my realtor spoke with the representative the day before from Nation One bank. Nation One Bank has impacted my ability to get obtain a loan on two different occasions all because I decided to move on to a different lender. I now have over {$5000.00} in escrow that I am unable to access due to my loan constantly being denied. I have great credit ( XXXX ) I have over {$10000.00} in the bank saved and I make decent money monthly. As a first-time home buyer this experience has been traumatizing. I have worked extremely hard to save and build my credit just for a mortgage company to become spiteful and disable my ability of becoming a homeowner. I am asking that you please investigate this issue on my behalf. My hope is that we can resolve this issue and that I am able to move on with my life. Sincerely XXXX XXXX
03/06/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • PA
  • 19446
Web
I am writing to complain about my interaction with Nation One Mortgage Company. I was looking to refinance my house and in XXXX of XXXX decided to do that with Nation One Mortgage Company. By XXXX, I was ready to close the deal. A signing agent came to my home and gave me the paperwork. Before signing I looked it over and realized that mortgage payment was more money that I had discussed with the Nation One representative, XXXX XXXX. I immediately called him ask how I should proceed because I wasnt signing the paperwork because it was inaccurate. He informed me that he would find that error, but in the mean time I should sign the paperwork in order to lock in the rate. Again, he assured me the he would rectify the matter but to just sign to lock in the rate. I signed, trusting he would correct the error. Later that day he called me back stating he found the error : my homeowners annual premium rate was incorrect. It was actual double what it really was, hence, increasing the monthly payment. He told me the error was identified and would be corrected before my first payment was due. This telephone call took place in XXXX and my first payment was be to be due in XXXX. The following is correspondence I have had with XXXX XXXX, XXXX XXXX, XXXX XXXX, and/or XXXX XXXX after the XX/XX/XXXX phone call : - XX/XX/XXXX : I texted XXXX XXXX about forwarding the documents so I could know my new payments after correcting the error. He responded XX/XX/XXXX stating, I should have this straight now by the end of the day. - XX/XX/XXXX : Sent an email to XXXX XXXX, XXXX XXXX, XXXX XXXX, and XXXX XXXX stating I needed updated paperwork. XXXX XXXX responded, I am just waiting for post-closing to update them. We should have them shortly. Due to volume of loans, they are slightly behind. I will call you as soon as they are done. I do apologize for the delay ( he never called me ). - XX/XX/XXXX : I texted XXXX XXXX about the paperwork that I still had not received. He stated, Its moving there just a little slower than I thought. I updated with our head of operations today she said should be handled shortly. Believe me the second it comes in Ill let you know. Im checking every morning. - XX/XX/XXXX : I texted XXXX XXXX because I still had yet to receive the paperwork. He did not respond to me asking for an update. - XX/XX/XXXX : I sent an email to XXXX XXXX, XXXX XXXX, XXXX XXXX, and. XXXX XXXX requesting the paperwork and information regarding my mortgage company because I was to pay my mortgage the next day and I did not know who to pay or how much. I was then informed who my mortgage was now with. The date was now XX/XX/XXXX, a day before my first mortgage payment, and I did not know my mortgage company nor my monthly payment. I had to send an email asking to find out. I called the mortgage company, XXXX XXXX, to find out they bought the mortgage on XX/XX/XXXX, and the paperwork was sent over without the corrections. Meaning, my correct homeowners insurance was communicated and the monthly payment was wrong. I had to spend hours on the phone with a XXXX XXXX representative to explain what was incorrect, call my homeowners insurance company to verify, and pay money out of pocket to have my mortgage be where I was told it would be. I feel taken advantage of and lied to by Nation XXXX Mortgage. I will never use this company again and wish to file a complaint regarding their unscrupulous business practices.
09/15/2020 Yes
  • Mortgage
  • FHA mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • NJ
  • 083XX
Web
When the application was initially taken on XX/XX/XXXX the interest rate was 4.25 with no points but an origination fee of {$4100.00} based on a credit score of XXXX. On XX/XX/XXXX XXXX XXXX called to say that the interest rate went up to 5.375 due to the credit score going down. The final credit score on the closing documents is the same XXXX. At that time ( XX/XX/XXXX ) we asked XXXX if we could use another lender and he said no you can't do that. When we asked about the {$4100.00} origination fee XXXX said this loan was under water. I didn't know what that meant. With our settlement date less than 1 week away ( XX/XX/XXXX ) we thought there were no other options as we really wanted this home we completed the closing. In addition once we were made aware of the rate 5.375 with {$4100.00} origination fee we searched other lenders interest rates/fees and were told 2.625.