Mutual Financial Partners CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
07/11/2019	No	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	FL 33324	Web
XX/XX/2019 XXXX : Suspected Loan and Wire Fraud Company and Incident Name of Company : MUTUAL FINANCIAL GROUP XXXX XXXX XXXX XXXX, XXXX CA XXXX XXXX WWW.MUTUALFG.COM FAX NUMBER : XXXX XXXX : XXXX EXT. XXXX ( FOR XXXX XXXX ) INCIDENT SYNOPSIS Let it be first noted that the week prior to this incident I had submitted several loan request online via Online lending institutions such as XXXX XXXX and XXXX XXXX. So, in this regard, I expected to receive both correspondences and call in regards to my personal loan requests. On XX/XX/2019 I was contacted via phone by one Ms. XXXX XXXX of Mutual Financial Group of XXXX California in relation to an online loan request form submitted to their company by a Third Party Vendor and that I had NOT Qualified, based on my credit, for a USD {$5000.00} Loan. However, I had Qualified through their PRIVATE LENDER PROGRAM. Ms. XXXX went on to masterfully explain that they had Private Lenders who were out of XXXX and that, based on my Credit Reports, were willing to lend to High Risk Borrowers and that I have fortunately qualified with one of their private lenders in XXXX by the Name of XXXX XXXX. She went on to explain that the only requirement is that Three ( 3 ) Months of the Monthly Payment be paid to this individual via XXXX XXXX and then within Two ( 2 ) Hours the Loan amount would be wired into My US Banking Account. I then articulated my concern as a consultant of stories of XXXX XXXX being used for illicit means and why I would not be able to wire or use XXXX to send the required amount. She then explained to me that because their Private Lender was from XXXX and the fact that I had to present a valid ID to XXXX XXXX, it would verify my Identity to said Lender. She forwarded me a full Loan Agreement ( See Attached ) and issued the Lender Info verbally over the phone. I scrutinized the loan agreement to the best of my ability and followed through on Her instructions. Upon signing the Loan agreement for Mutual Financial Group, I then executed the XXXX XXXX Transfer as instructed and emailed the Receipt, as instructed. More than Two ( 2 ) Hours had passed and I had no call from Ms. XXXX and decided to call. Upon reaching Ms. XXXX and stating that no activity had been recorded on my account, Her Professional Demeanor became confrontational. She then stated that the Lender once again reviewed my credit and found a red flag which means that I will have to send SIX ( 6 ) Months total of Payments before the funds were released. I stated to Ms. XXXX that I have had no indication of another Credit Pull as I am connected to all three Bureaus and receive notifications via their apps whenever anyone of any institution pulls my credit. Ms. XXXX Became increasingly confrontational over the phone and I then stated that I wanted my initial amount sent back. She then accused me of Talking Over her and that I obviously did not want her to help me with my situation. I then stated that I wanted to know their Protocols for returning deposits since I no longer qualified for their Investor and would not send any additional amounts to secure said loan. Ms. XXXX then stated that it would take Twenty Five ( 25 ) Business days to have my monies returned. At that moment, I knew for certain that this was a scam. Ms. XXXX became even more so belligerent and Hung the phone up. I have received NO call backs or correspondences as to my down payment to date. I am submitting this report as I suspect that this is being done and executed on a MUCH LARGER SCALE and will like the amount I sent returned Forthwith. IT SHOULD BE ALSO NOTED THAT I HAD TO ALSO PROVIDE MY BANK ACCOUNT AND ROUTING NUMBER AS WELL AS MY ACCOUNT SWIFT CODE : ATTACHED : PLEASE FIND ATTACHED/UPLOADED, EMAIL CORRESPONDANCES, XXXX XXXX SCREEN SHOT, LOAN AGREEMENT BOTH RECEIVED AND EXECUTED INCIDENT BREAKDOWN : 1st CALL RECEIVED FROM XXXX XXXX OF MUTUAL FINANCIAL GROUP ON XX/XX/2019 XXXX Date of Incident : XX/XX/2019 Name of Company Representative : XXXX XXXX ( ALLEGEDLY ) Third Party Receiver of funds info : MR. XXXX XXXX ADDRESS : XXXX , XXXX XXXX FUNDS RECEIVED VIA XXXX XXXX AS PER MUTUAL FINANCIAL GROUP INSTRUCTIONS FOR USD {$10000.00} LOAN DOWN PAYMENT ( THREE MONTHS LOAN PAYMENTS FROM THEIR PRIVATE INVESTOR ) AMOUNT : USD : {$540.00} XXXX XXXX FEE : $ USD {$8.00} TOTAL AMOUNT PLUS FEE : $ USD {$540.00} XXXX XXXX TRACKING NUMBER : ( MTCN ) XXXX - XX/XX/2019 2019
11/03/2021	No	Debt collection Payday loan debt	False statements or representation Impersonated attorney, law enforcement, or government official	TX 75104	Web
On XX/XX/2021, I received a phone call from three employers XXXX XXXX, XXXX XXXX, and XXXX XXXX. XXXX is our company 's receptionist, XXXX is our Payroll, XXXX is the Director for HR, and all thought that I was in trouble with the law, because XXXX XXXX who works for a debt collection agency called my job, my home, and text my phone, stating he worked for the XXXX XXXX Department and was on his way to pick me up. He left a number, and a case number, after telling my past financial business. Case # XXXX, Company 's telephone number XXXX. The main company name is Mutual which is all the receptionist gives when you call. Not only are we still in the midst of a pandemic, but because of this outbreak on yesterday, I immediately suffered a panic/anxiety attack, on the fact that my character is being defamed, and now my job could be in jeopardy because of the tactics he pulled, this is not the first time this company has done this, and I have reported to you guys before, I am now seeking an attorney, and we will prosecute not only XXXX, but the company he works for. I understand they are a debt collector, but the tactics he used is not warranted, nor appreciated, now because of him, I have to be reviewed, and visited the XXXX.
11/02/2021	No	Debt collection Payday loan debt	Took or threatened to take negative or legal action Threatened to arrest you or take you to jail if you do not pay	TX 75104	Web
XXXX XXXX represented himself as a XXXX XXXX Department, and not only talked to XXXX our company 's receptionist, but the head of Human Resource XXXX XXXX. he told personal information and had everyone looking for me like I was or am a criminal, for a payday loan, this is unacceptable and unlawful, I have reached out for a private attorney to have this person and company sued for defamation of my character. they left the case # XXXX
10/03/2016	No	Debt collection I do not know	Communication tactics Threatened to take legal action	TX 77004	Web
Mutual Financial Partners XXXX XXXX XXXX will not provide me with any information regarding the debt. I have asked for written proof, but they will not provide it. I received a call from a " locator '' asking me to verify my address to " deliver documents ''. I was originally told that they are called " XXXX '' out of XXXX XXXX. After some research, I found out otherwise.
03/10/2022	No	Debt collection Payday loan debt	Took or threatened to take negative or legal action Threatened to sue you for very old debt	SD 57359	Web

04/29/2015	Yes	Debt collection Payday loan	Cont'd attempts collect debt not owed Debt is not mine	TN 38109	Phone

10/27/2014	Yes	Debt collection Payday loan	False statements or representation Indicated committed crime not paying	OK 74401	Web

10/10/2014	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	CA 91730	Web

08/07/2014	Yes	Debt collection Payday loan	Disclosure verification of debt Not given enough info to verify debt	TN 38116	Phone

05/26/2014	Yes	Payday loan	Can't contact lender	MA 01602	Web

05/05/2014	Yes	Payday loan	Received a loan I didn't apply for	NC 27405	Web

04/24/2014	Yes	Debt collection I do not know	Improper contact or sharing of info Contacted me after I asked not to	CA 93550	Web

04/12/2014	Yes	Debt collection Payday loan	Improper contact or sharing of info Contacted employer after asked not to	SC 29731	Web

04/03/2014	Yes	Debt collection I do not know	Disclosure verification of debt Right to dispute notice not received	TX 75771	Web

04/03/2014	Yes	Debt collection Payday loan	Disclosure verification of debt Not given enough info to verify debt	FL 32547	Phone

03/18/2014	Yes	Debt collection I do not know	Disclosure verification of debt Right to dispute notice not received	FL 33323	Web

03/06/2014	Yes	Debt collection Payday loan	Communication tactics Threatened to take legal action	MS 39564	Web

01/31/2014	Yes	Debt collection Payday loan	Communication tactics Threatened to take legal action	TX 78620	Web

01/23/2014	Yes	Debt collection Payday loan	Taking/threatening an illegal action Threatened to sue on too old debt	UT 84333	Web

01/22/2014	Yes	Debt collection I do not know	False statements or representation Indicated committed crime not paying	WI 54112	Web

01/17/2014	Yes	Debt collection Payday loan	Communication tactics Frequent or repeated calls	AL 36525	Web

01/17/2014	Yes	Debt collection I do not know	Improper contact or sharing of info Talked to a third party about my debt	TX 76135	Web

01/10/2014	Yes	Debt collection Payday loan	Improper contact or sharing of info Talked to a third party about my debt	CA 93010	Web

01/08/2014	Yes	Debt collection Payday loan	Improper contact or sharing of info Contacted employer after asked not to	CA 92114	Web

12/27/2013	Yes	Debt collection I do not know	Taking/threatening an illegal action Threatened arrest/jail if do not pay	VA 24401	Web	Servicemember

12/13/2013	Yes	Debt collection I do not know	Taking/threatening an illegal action Threatened arrest/jail if do not pay	CA 92562	Web

11/18/2013	Yes	Debt collection Payday loan	Communication tactics Used obscene/profane/abusive language	MI 48322	Web

11/14/2013	Yes	Debt collection Payday loan	Improper contact or sharing of info Talked to a third party about my debt	OK 74401	Web

11/13/2013	Yes	Debt collection I do not know	Cont'd attempts collect debt not owed Debt is not mine	MA 02048	Web	Older American

11/07/2013	Yes	Debt collection Payday loan	Communication tactics Threatened to take legal action	TX 78219	Phone

11/06/2013	Yes	Debt collection Payday loan	Disclosure verification of debt Not disclosed as an attempt to collect	OH 45103	Web

11/02/2013	Yes	Debt collection Other (i.e. phone, health club, etc.)	Improper contact or sharing of info Contacted employer after asked not to	TX 75010	Web

10/31/2013	Yes	Debt collection Payday loan	Taking/threatening an illegal action Threatened arrest/jail if do not pay	TX 77450	Web

10/31/2013	Yes	Debt collection Payday loan	Taking/threatening an illegal action Threatened arrest/jail if do not pay	TX 77433	Web

10/30/2013	Yes	Debt collection Other (i.e. phone, health club, etc.)	Improper contact or sharing of info Talked to a third party about my debt	TX 76012	Web	Servicemember

10/30/2013	Yes	Debt collection Other (i.e. phone, health club, etc.)	Taking/threatening an illegal action Threatened arrest/jail if do not pay	IN 46408	Web

10/28/2013	Yes	Debt collection Other (i.e. phone, health club, etc.)	Improper contact or sharing of info Talked to a third party about my debt	IN 46037	Web

10/25/2013	Yes	Debt collection Other (i.e. phone, health club, etc.)	Improper contact or sharing of info Talked to a third party about my debt	OH 45356	Web

10/24/2013	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	WI 54501	Web

10/24/2013	Yes	Debt collection I do not know	Improper contact or sharing of info Talked to a third party about my debt	OH 45123	Web