MORTGAGE FINANCIAL SERVICES CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
01/29/2020 Yes
  • Mortgage
  • FHA mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • TX
  • 75572
Web
Our home caught on fire on XX/XX/XXXX. I found Mortgage Financial Services online through a government website for lenders that help people in Texas get loans if they meet certain eligibility requirements. They connected us with XXXX XXXX at Mortgage Financial Services in XXXX, TX. We started working with her on XX/XX/XXXX. On XX/XX/XXXX she advised my husband she would also have to run my credit. We worked with her sending her multiple e-mails and income verification documents. She said that we were approved for the loan so we started looking at houses. She also said the payments would be 820-840/month with taxes and insurance, great! We signed a contract on a new house, but the seller would not accept the offer without a prequel letter from the lender. So XXXX created a letter for us to say that we were approved. The seller then accepted our offer. We then proceeded to pay XXXX in escrow, the XXXX dollar option fee and then we paid {$420.00} for a home inspection. Great, excited, we're buying a house! XXXX then e-mails us on XX/XX/XXXX and says never mind she was wrong and we can't do it. After we had already spent over {$500.00} dollars on an inspection and the other fees associated with purchasing the home. The reason because she JUST ran my credit, that she was supposed to run on XX/XX/XXXX and also because she didn't know the extra XXXX income was my income and not my husbands. The only thing on my credit affecting this decisions was the student loans, which I have been paying on. You can tell that I have not had a late payment on anything in over two years. I sent her all of the documents she needed before we even signed the contract on the house and this is information that she should have verified BEFORE we spent all this money trying to get a home. With our house catching on fire on XX/XX/XXXX, that was ALL the money we had to spend trying to get a home. The lender did not do the work on her end to make sure that we could get a home before we invested time, money and resources into purchasing a new home. We have the money and we can either pay someone rent or we can pay the lender. Given the lenders error, I feel like they should have to follow through with the deal. This is their error and it is their fault that we made the deal in the first place because they made false promises without doing their job correctly.
08/26/2022 Yes
  • Mortgage
  • FHA mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • AR
  • 71913
Web