MoneyLion Inc. CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
04/17/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Was approved for a loan, but didn't receive the money	MS 392XX	Web
I attempted to get a loan from this company in XXXX 2018 and they never sent me the money but sent me a bill. I have asked them to send me information showing what back account it wne tin and the date it went in they have yet to produce that. You can't charge someone for a debt and not give them a service. 806. Harassment or abuse A debt collector may not engage in any conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with the collection of a debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section : ( 1 ) The use or threat of use of violence or other criminal means to harm the physical person, reputation, or property of any person. ( 2 ) The use of obscene or profane language or language the natural consequence of which is to abuse the hearer or reader. ( 3 ) The publication of a list of consumers who allegedly refuse to pay debts, except to a consumer reporting agency or to persons meeting the requirements of section 1681a ( f ) or 1681b ( 3 ) 1 of this title. ( 4 ) The advertisement for sale of any debt to coerce payment of the debt. ( 5 ) Causing a telephone to ring or engaging any person in telephone conversation repeatedly or continuously with intent to annoy, abuse, or harass any person at the called number. ( 6 ) Except as provided in section 1692b of this title, the placement of telephone calls without meaningful disclosure of the caller 's identity. 15 USC 1692e 807. False or misleading representations A debt collector may not use any false, deceptive, or misleading representation or means in connection with the collection of any debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section : ( 1 ) The false representation or implication that the debt collector is vouched for, bonded by, or affiliated with the United States or any State, including the use of any badge, uniform, or facsimile thereof. ( 2 ) The false representation of -- ( A ) the character, amount, or legal status of any debt; or ( B ) any services rendered or compensation which may be lawfully received by any debt collector for the collection of a debt. ( 3 ) The false representation or implication that any individual is an attorney or that any communication is from an attorney. ( 4 ) The representation or implication that nonpayment of any debt will result in the arrest or imprisonment of any person or the seizure, garnishment, attachment, or sale of any property or wages of any person unless such action is lawful and the debt collector or creditor intends to take such action. ( 5 ) The threat to take any action that can not legally be taken or that is not intended to be taken. ( 6 ) The false representation or implication that a sale, referral, or other transfer of any interest in a debt shall cause the consumer to -- ( A ) lose any claim or defense to payment of the debt; or ( B ) become subject to any practice prohibited by this subchapter. ( 7 ) The false representation or implication that the consumer committed any crime or other conduct in order to disgrace the consumer. ( 8 ) Communicating or threatening to communicate to any person credit information which is known or which should be known to be false, including the failure to communicate that a disputed debt is disputed. ( 9 ) The use or distribution of any written communication which simulates or is falsely represented to be a document authorized, issued, or approved by any court, official, or agency of the United States or any State, or which creates a false impression as to its source, authorization, or approval. ( 10 ) The use of any false representation or deceptive means to collect or attempt to collect any debt or to obtain information concerning a consumer. ( 11 ) The failure to disclose in the initial written communication with the consumer and, in addition, if the initial communication with the consumer is oral, in that initial oral communication, that the debt collector is attempting to collect a debt and that any information obtained will be used for that purpose, and the failure to disclose in subsequent communications that the communication is from a debt collector, except that this paragraph shall not apply to a formal pleading made in connection with a legal action. ( 12 ) The false representation or implication that accounts have been turned over to innocent purchasers for value. ( 13 ) The false representation or implication that documents are legal process. ( 14 ) The use of any business, company, or organization name other than the true name of the debt collector 's business, company, or organization. ( 15 ) The false representation or implication that documents are not legal process forms or do not require action by the consumer. ( 16 ) The false representation or implication that a debt collector operates or is employed by a consumer reporting agency as defined by section 1681a ( f ) of this title. 15 USC 1692f 808. Unfair practices A debt collector may not use unfair or unconscionable means to collect or attempt to collect any debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section : ( 1 ) The collection of any amount ( including any interest, fee, charge, or expense incidental to the principal obligation ) unless such amount is expressly authorized by the agreement creating the debt or permitted by law. ( 2 ) The acceptance by a debt collector from any person of a check or other payment instrument postdated by more than five days unless such person is notified in writing of the debt collector 's intent to deposit such check or instrument not more than ten nor less than three business days prior to such deposit. ( 3 ) The solicitation by a debt collector of any postdated check or other postdated payment instrument for the purpose of threatening or instituting criminal prosecution. ( 4 ) Depositing or threatening to deposit any postdated check or other postdated payment instrument prior to the date on such check or instrument. ( 5 ) Causing charges to be made to any person for communications by concealment of the true purpose of the communication. Such charges include, but are not limited to, collect telephone calls and telegram fees. ( 6 ) Taking or threatening to take any nonjudicial action to effect dispossession or disablement of property if -- ( A ) there is no present right to possession of the property claimed as collateral through an enforceable security interest ; ( B ) there is no present intention to take possession of the property ; or ( C ) the property is exempt by law from such dispossession or disablement. ( 7 ) Communicating with a consumer regarding a debt by post card. ( 8 ) Using any language or symbol, other than the debt collector 's address, on any envelope when communicating with a consumer by use of the mails or by telegram, except that a debt collector may use his business name if such name does not indicate that he is in the debt collection business. 15 USC 1692g 809. Validation of debts ( a ) Notice of debt ; contents Within five days after the initial communication with a consumer in connection with the collection of any debt, a debt collector shall, unless the following information is contained in the initial communication or the consumer has paid the debt, send the consumer a written notice containing -- ( 1 ) the amount of the debt ; ( 2 ) the name of the creditor to whom the debt is owed ; ( 3 ) a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector ; ( 4 ) a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector ; and ( 5 ) a statement that, upon the consumer 's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor. ( b ) Disputed debts If the consumer notifies the debt collector in writing within the thirty-day period described in subsection ( a ) of this section that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or a copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collector. Collection activities and communications that do not otherwise violate this subchapter may continue during the 30-day period referred to in subsection ( a ) unless the consumer has notified the debt collector in writing that the debt, or any portion of the debt, is disputed or that the consumer requests the name and address of the original creditor. Any collection activities and communication during the 30-day period may not overshadow or be inconsistent with the disclosure of the consumers right to dispute the debt or request the name and address of the original creditor. ( c ) Admission of liability The failure of a consumer to dispute the validity of a debt under this section may not be construed by any court as an admission of liability by the consumer.
08/27/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	WA 986XX	Web
The following dispute is concerning the false/inaccurate credit reporting by MoneyLion Inc, over the course of more than one year timeframe during which the lender claimed on their app that my loan was Paid in Full with Final Payment pending. From around XXXX XX/XX/XXXX until about XXXX XX/XX/XXXX MoneyLions app showed payment pending and would not accept any more payments even after the note posted on my credit report claiming a balance of {$18.00} that MoneyLion support said I did not owe ( during a phone call around the beginning of XXXX after the credit report post was made ). The phone call during which I was told by MoneyLion I did not owe anything, and the problem would be resolved came after multiple attempts to get payment status updated. Prior to the beginning of XXXX, no over-the-phone contact seemed available and all attempts to correct the pending payment issue in MoneyLions system were sent in through the Help Center ticket system ( https : //MoneyLion.zendesk.com/hc/en-us ). The MoneyLion Credit Builder Plus loan origination date was around XXXX XX/XX/XXXX using the MoneyLion app and my XXXX XXXX XXXX account ending in XXXX transaction number XXXX. Since the loan and repayment is app based, I send in help tickets to resolve issues in accordance with the information provided through the help and support links in the app and website. I sent into MoneyLions Help Center about six tickets to get the Payment Processing cleared, but each time I would receive a reply through their system saying that a support person would be calling only for the person to hang up the moment I would answer after about one or two rings and close the ticket with the false statement claiming that there was no response when the person hung up the moment I answered the phone. One important fact to understand is that MoneyLion does not accept any payments over the phone and everything is done over the App with notifications that can be sent to a phone and/or email. At no time was I notified that I owed any outstanding amount or that my MoneyLion Credit Builder Plus loan was not paid in full by MoneyLion apart from finding the false and misleading credit reporting. After reviewing my credit report around the beginning of XX/XX/XXXX, I saw that MoneyLion was still claiming that I was behind in payments and still had a balance of {$18.00} with varying amounts due possibly resulting from fraudulent interest and fee charges when the loan should have been closed by XXXX XX/XX/XXXX when the Pay in Full amount was taken from my XXXX XXXX XXXX account ending in XXXX ( transaction number XXXX ). Any claim that I was behind in payments or still had a balance of {$18.00} was inconsistent with what my account showed on the App before the beginning of XXXX which was over 6 months past the time I successfully submitted the Pay in Full amount. Although the option for making additional payments became available between the beginning of XXXX and XX/XX/XXXX, the app would not accept any payments due to the final payment still processing and even declined payments from a MoneyLion debit account where I uploaded {$70.00}. During a XXXX XX/XX/XXXX phone call into MoneyLion Help Center I was informed that the old tickets were all closed because MoneyLion upgraded to a new system, the Final Payment was stuck in a pending status because the missing {$18.00} was not included in the Paid in Full amount that had been processed, a new ticket would be submitted to fix the app so the missing amount could be paid, and that the missing amount needed to be corrected before credit disputes/corrections could be filed. The support person said that a confirmation email would be sent to me so I could use it in expediting the resolution of this credit reporting error but have not seen an email. Also, MoneyLion Support person said the ticket would take three to five business days, but around XXXXXXXX XXXX on XXXX XX/XX/XXXX I took a screen shot of the loan status stating, On track to be paid off by XX/XX/XXXX with a check mark next to the statement as processed and was able to submit the missing {$18.00} by clicking two separate links. MoneyLion has been slow and incompetent in fixing the issues with the payment system, negligent in notifying me that I still had a missing balance I would have paid XXXX XX/XX/XXXX if the system did not lock up on the Final Payment and prevent me from paying anything, and had continued reporting that I still had a loan with an unpaid balance which conflicted with both what was posted on my account and what I was told over the phone by MoneyLion support around the beginning of XXXX. Given that I have proof that ( even as recently as the day the missing {$18.00} was corrected ) MoneyLion app showed my pay-off/close date as XXXX XX/XX/XXXX, my credit report must be corrected to reflect the account close date as XXXX XX/XX/XXXX when the amount for Paid in Full was originally taken from my account. The missing {$18.00} that should have been included in the final payment was the fault of the MoneyLions payment system and incompetence of the MoneyLion staff in correcting this issue before it caused unnecessary damage to my credit. Furthermore, all false, inconsistent, and fraudulent claims that I was behind on payment ( s ) I was not informed of before discovering them on my credit report must not remain on my credit report. Another false claim by MoneyLion on my credit report is the status of the loan being in collections when I was never informed of such actions or that I even owed anything. Evidence that the loan never was in collections comes from the fact that after MoneyLion fixed the internal conflict on their end the missing {$18.00} was able to be corrected without talking with any collection agency and was posted on the app as if the loan was paid in full back on XXXX XX/XX/XXXX. Since the pay-off and correction of the missing {$18.00} were treated as though all had happened back on XXXX XX/XX/XXXX, correcting the credit report should be easy. Even though MoneyLion may try to push the date of correction, the date of correction does not dismiss their failure, negligence, and incompetence to have corrected this issue in XXXX of XXXX. One may go so far as to consider the actions of MoneyLion as an attempt to defraud a customer ( me ) of interest charges accumulated after their system either accidently or intentionally left the missing {$18.00} out of the Paid in Full amount, and even when the missing amount was being corrected required the customer ( me ) to click on two separate links to pay the full amount missing. One example of how shady MoneyLions business dealings were perceived in XX/XX/XXXX by another customer can be seen in the United States District Court ( XXXX XXXX of California ) case XXXX XXXX XXXX, No. XXXX ( https XXXX XXXX ). I am not accusing MoneyLion of intentionally committing consumer fraud even though there seemed to be the attempt to charge interest after telling me that I did not owe anything, the reporting to credit bureaus that I was behind in payment ( s ) I was never informed existed, and during the time of saying one thing on my account and over the phone only to report something different MoneyLion allowed me to continue borrowing advances and making repayments through MonyLions Instacash link much like a debt trap. A trap whereby the lender keeps a debt the customer would have paid if the lenders system allowed it on the book which negatively impacts credit while still allowing the customer to borrow more with repayment options for everything except the metaphorical ball and chain anchored to a debt that would have been paid in the beginning. If the fraud/error was not intentional, why would the employees calling me about the tickets made in the beginning hang up right after I answer the phone and close the tickets without doing anything, told I owe nothing when I am finally able to contact a Moneylion support person even though the company reports something different, and told to expect three to five business days for a solution and a confirmation email explaining the system error and how it was not my fault the loan was not credited as Paid-off when I submitted the Paid in Full amount in XXXX of XXXX when I spell out the fraud during a XXXX XX/XX/XXXX conversation with MoneyLion without calling it such only for the error to be corrected in less than a day without any e-mail. In conclusion, the error with the missing {$18.00} from the Paid in Full amount originally taken out of my XXXX XXXX XXXX account ending in XXXX ( transaction number XXXX ) on XXXX XX/XX/XXXX has been corrected with a screen shot showing an XXXX XX/XX/XXXX date for the pay-off to be credited. One fix for the credit report regarding MoneyLion is to remove all by the XX/XX/XXXX 30-day late status which means removing 12 out of 13 late statuses for MoneyLion, removing any derogatory notes regarding the {$18.00}, removing any mention of collections which was never true, and setting the status to closed/paid in full on XX/XX/XXXX or changing the status of all months except XX/XX/XXXX to Good/current. This testimony will be forwarded to the FTC since it is unacceptable for a lenders actions to negatively impact a debtors credit when the debtor paid off the loan using the pay-off amount provided by the lender only for the lender to say the debt is paid in full while silently keep the debtor in debt for {$18.00} with no means by which to correct the missing amount for over a year.
06/14/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Fraud or scam	TX 78209	Web	Servicemember
I unfortunately decided to use money lion and their credit repair service which came at a fee of {$19.00} every month on top of the bill I was already paying so it's quite an outrageous fee to begin with to consider the little to none that it does work their credit but in my case I didn't like those fees and was not aware it was going to cost me that much per month to have a two-point raise in my credit that's why I decided to pay the whole loan off It was in just a couple of months rather than taking the whole year that way I could save that money that otherwise would have just been taken from me and to my surprise I look almost a year later and they're still withdrawing the {$19.00} even though The service they provided me and the loan they provided me was paid in full which is shown in documented in my bank statement by the amount they sent me once it was paid off because once the loan is paid off it acts as a piggy bank and you get that money sent back to you. I was actually quite offended when I first brought this up and they told me they would be kind enough to refund me one of those charges but not the rest. The way I read that is it's our money to do whatever we wish and here 's XXXX bucks for your problems. It doesn't work that way. There are laws against that specifically when I came to make this complaint it was literally an option to click services paid for but not received. They had me paying {$20.00} a month I'm supposedly what they say is my fault because after everything is paid off I'm supposed to then call them back and let them know I don't want them to take the money from me anymore they're not providing me with anything but I need to call them and tell them to stop taking money from me. That's a complete scam they have that there on purpose because they know for a fact that's not how normal loans work nor is it how any service is provided because once the service is done the payments are done not in this case. In this case once your business is done with them they continue to take until you say no more and then when you do they pretend like they're doing you a favor by giving you your last payment back rather than all of your money that you are due that they stole from you. Either way I told them already to stop doing it which also shown in my records which I will provide the {$19.00} that they gave back to me out of the kindness of their heart but that doesn't account for the at least eight from what I'm able to pull up it could be more but as of what I have right now there are eight payments of {$20.00} that they think is their money for providing me no service for trying to take it on a technicality that I never saw that's for sure beforehand otherwise who would in their right mind tell them to stop taking money why would I want you to take money from me if you're not providing me anything but yet that's the way your system works and that can only be for one reason because no one again in their right mind would pay a company just to pay a company. XX/XX/2022 I was refunded {$19.00} This is when I made my initial complaint and generously they decided to provide me with my last payment back I could not be more grateful. XX/XX/2022 I was given {$150.00} The amount that was in my '' piggy bank savings '' for paying on the loan which I received after completing paying on said loan showing and proving that that was the cutoff date at that point {$0.00} should be going for me to them and as of XX/XX/XXXX they had already refunded me for that month when I made that initial call and again I say this on bended knee ever so thankful they even offered me the opportunity to receive a fraction of my money back. XX/XX/2022 I made my last payment on the loan which was a lump sum of {$450.00}. It is seen again in my records that was obviously the last payment as there was no other payments made and only deductions of {$19.00} until I made my initial complaint which then they again let me mention because they deserve every bit of my gratitude and to anybody reading this they should be fully aware and understand the compassion and integrity such a company has because it's second to none And I won't stand for anything less. I actually had to call initially to get them to send me the lump sum that was in the account even though it was supposed to automatically go to me It didn't so I had to call to make that happen as well That's why that didn't happen until XXXX. So in between the months of XXXX through XXXX they had me paying for services not rendered. I was actually challenged to leave this complaint as if it was going to do me no good or they were trying to call my bluff either or I don't care what they're doing is theft and against the law which I explain to them in full but I guess they know best right? I mean it is their money we're talking about And I should have been fully aware that they're above the law but I will say that I had no idea so I apologize for making this complaint I just had to make sure even though I do know you're above the law because that was fully explain to me when I explained that it was illegal. What I'm wanting to know is this something I'm going to be able to sue them for because to me that's eight separate violations if I'm not mistaken each a sueable offense with the maximum of {$1000.00} per charge. I fully explain this as well and I explained it I would attempt to charge back the money on my card anyways with the bank which they in turn would just have to then pay the investigation fee and ultimately lose because I'm paying for services not rendered in my bank will not stand for that because no one in their right mind would except for money lion which is how I know that they're running a scam because they would lose any sort of investigation yet they have this written down and they're doing this to multiple people everyday. The way they have their system set up is embarrassing for them to be so petty to take from people that are trying to do good and fix their credit and they should be sending themselves even though I know no such thing exists but it should and they should be embarrassed poor damaging families trying to better themselves. No one else would get away with that not without getting canceled. And then the way they have it set up is if anybody calls and compliance offer them one payment back and that's it and standard procedure I know because I have called and talked to four different agents and got the same exact answer the last two times were literary to just test the water and see if that's what the case was and it absolutely was. They're doing this to people everyday and it needs to stop there's no telling you how much money they have right now that actually should not be their money and they have received fraudulently for services not rendered.
11/04/2020	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CA 92021	Web	Servicemember
Hi on XX/XX/XXXX I had just left my house and stop by checked the mailbox ..I received two debit cards from my moneylion online bank ... one for moneylion checking account and one for my roar money checking account. both belong to the moneylion Bank..I right away called to activated both cards while I was in the car I notated the pin numbers for both cards on a sticky note and I sticked it to one of the cards after that i drove off to head to work ... soon as I left 2 streets down from my house I got pulled over and my car got towed for expired registrations. i had just bought the car ... at this point I forgot all about my cards I had left them in the car and I completely forgot all about them ... few days later on XX/XX/XXXX I noticed there was a lot of transactions that I didn't make and did not recognize from both of my accounts also the first transaction that I didn't recognize was done on XX/XX/XXXX but again I never realized till the XXXX so I right away stoped whatever I was doing and I contacted moneylion and they told me to file a dispute and go from there.so the process was for the moneylion checking account I had to file the dispute online so i did ... and the roar money i had to do some part of it over the phone so they can email me papers and I had to fill them out separately for each transaction that I never made so i did .... At that point I still wasn't able to get my car out because the tow company was giving me a hard time and of course because they wanted to keep the car for a few more days to get storage money. At least that's what I thought. So moneylion made me redo the disputes for both of the accounts at least four to five times throughout ... for some reason they kept losing or mixing up information then I got my car out from the tow yard and I remembered about the cards that i had left them inside the car the time my car was towed away so i contact moneylion and let them about this .at that point moneylion knew everything and nothing should be confusing.but at least two months later their decision was declining the roar money account completely and never took care of a single transaction from that account and for the moneylion checking account the said they will only pay small portion amount of that account ... they said because I didn't file on the XXXX I filed on the XXXX which was a lie but they tried to say that I failed to file the dispute early because I only have two days from the time my cards were lost ... ... .I found out about my cards on the XXXX and 30 minutes later I contacted moneylion but because I filed dispute saying the first transaction was taking place on the XXXX they tried to say that supposedly I knew about it since the XXXX but I wait it till the XXXX and I only had 2 today supposedly and that wasn't true I don't think there will be anybody in this earth that would wait a few days if they find out their money was being taken by somebody else ... .and to answer to their question or their decision about the whole I didn't file on the XXXX ... I responded with the screenshot proven them that I did file on the XXXX ... the problem was the time I filed a dispute it was around XXXX at night I believe and I'm in XXXX XXXX they are in New York so I thought it might be the time difference that's why ... so I told them about that I told them in my time it was the XXXX yet they ignore it and keep saying the XXXX so i sent the screenshot but yet they ignore it they don't want to admit that it was true whatever I was saying also the reason why they only chose to pay some partial amount from the moneylion checking account not there or money because the roar money accounts had a lot of transactions and the amounts were a lot higher that's why they chose the low amount just to make it sound like they did something ... ..then they try to say something else their decision was changed they try to say that they found no error in the accounts because all the transactions were happening from one address and online ... so I went back to the app to checked just to see and not one single transaction was happening online all the transactions were taking place at stores different places ... and I told them about that and then they tried to come up with another thing and another and another tell today nothing also their BIGGEST MISTAKE that they made that cost me everything ... on the day XXXX filed the dispute whatever they they claiming that I filed a dispute whether it was the XXXX or the XXXX on that day the person I was on the phone with told me that he was going to lock the cards and send me new ones but later I found out he NEVER DID and I found out the hard way ..because in my head I'm thinking my account is secure now since they locked the cards and no one have no access to steal anymore ... 2 months later when I was waiting for their response that's how long they took to respond to the dispute ... .I noticed there is not a single Dollar in my account left completely both accounts were wiped out..I honestly thought at that point it was somebody from the bank itself that was stealing money from me because it cant be this ridiculous and their response was way more ridiculous then their mistake because they actually never responded to this question they always avoid this question or try to change the subject and attack me with whatever it is they come up with or makeup ... .the only thing they did is pay me {$500.00} only for the moneylion checking account because they're saying the law was because I only have two days and supposedly I failed to do that which is not true of course but they said I'm liable for {$500.00}. Ok so if thats the case then for the moneylion checking account transactions were {$190.00}, {$300.00}, {$1000.00} but yet i only got {$500.00} and after adding up both of the accounts the total amount was stolen from both of my account the number was {$6400.00} and since they paid me {$500.00} only .now they are responsible for {$5900.00} and if they had locked my cards and done their job right on the XXXX or the XXXX whenever I filed a dispute I would only have lost less than {$2000.00} if not even less. so money line if you going to be reading this I advise you not to try to mix information not to even try to switch anything up I have proves of everything I'm sick and tired of you guys trying to do whatever it takes to not take responsibility so you guys need to take responsibility immediately I will not be waiting anymore this is one of the final steps I believe that you guys should even paying way more than this amount for all the time and all the hassle that you guys put me through.
11/11/2020	No	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	ID 83646	Web	Servicemember
On XX/XX/XXXX, I was paid by my employer, Disaster Response, and was currently living in XXXX, Idaho. On that same day, I was moving from XXXX to XXXX, Idaho ( which is a 2 hour drive with NO cell service ). It was my last day of work with that employer, and I got off early to move to XXXX. After being paid, a repayment to my bank was charged to my account of {$350.00}, which was authorized. I also transferred {$500.00} to XXXX XXXX, which was also authorized. I got food for the drive to XXXX at XXXX XXXX XXXX in the amount of {$32.00}, and then spent {$7.00} and {$38.00} on a beverage and filling up with gas at XXXX XXXX in XXXX. The transaction for {$38.00} was my last authorized transaction that day. While I was driving to XXXX, Idaho ( out of cell service ), there were 9 UNAUTHORIZED transactions for various amounts, that COMPLETELY drained my bank account. I did not know this happened as I was out of cellular service until I arrived at my storage unit in XXXX, Idaho and tried to pay for my new storage unit. Once that transaction was declined, I looked at my bank and saw that all my money was gone ( totaling {$650.00} taken from me unauthorized ). Every one of these transactions on my account says " XXXX XXXX XXXX ''. These were within MINUTES of each other. Transaction 1 : - {$9.00} - XX/XX/XXXX at XXXX Transaction 2 : - {$50.00} - XX/XX/XXXX at XXXX Transaction 3 : - {$50.00} - XX/XX/XXXX at XXXX Transaction 4 : - {$50.00} - XX/XX/XXXX at XXXX Transaction 5 : - {$100.00} - XX/XX/XXXX at XXXX Transaction 6 : - {$100.00} - XX/XX/XXXX at XXXX Transaction 7 : - {$95.00} - XX/XX/XXXX at XXXX Transaction 8 : - {$100.00} - XX/XX/XXXX at XXXX Transaction XXXX : - {$100.00} - XX/XX/XXXX at XXXX The account these transactions were taken from is my primary checking account. My bank issued me a physical debit card and a virtual debit card linked to this account. I use my virtual debit card for things like XXXX XXXX, and online purchases. It was my virtual debit card that was used somehow for these unauthorized transactions to my account. I tried to immediately get in contact with my bank, MoneyLion ( XXXX account operated under XXXX ). It was too late on a Friday by the time I got to XXXX ( as they are Eastern Time ), and their fraud/claims department was not open. I could not start a live chat with them at this time either, so I had to wait until Monday, XX/XX/XXXX. On Monday, XX/XX/XXXX, I contacted my bank via telephone to report these unauthorized transactions. They stated that they opened a claim, and that I had to fill out a form and return it to them. I did fill out this form, and return it to them same day with all required information. They stated it would take between 5-10 business days to resolve this, and they did not credit me ANY temporary funds, leaving me with NO money besides using their InstaCash feature through their bank to get by, since my account was completely drained. I waited after returning the form, and did not receive any confirmation by email or to my bank account app, or by any method that my claim was received, open, or anything. I did not receive even a claim # or any information to check back on the status. Due to COVID, my bank is recommending to contact them through their live chat feature on their website. I frequently chatted with them using this feature to try to get updates regarding my claim. They kept telling me it was 'under investigation ' but with no further information. They once told me it could take up to 45 days. I finally received a letter of determination on XX/XX/XXXX saying that they do not see that any error has occured, and no funds will be credited to my account and that the case is now marked as closed. They said I have to request documents from them if I want further information about the claim, so today on XX/XX/XXXX I am trying to request those documents from them. I am severely disappointed in my bank for not taking care of this. I was out of cell service, driving when these transactions happened. I later found out after investigating that these charges came from " XXXX ''. I have an account on XXXX to support a couple of my friends that use that site. My virtual card that was hacked was the card linked to XXXX, but I would NEVER spend {$660.00} and drain my own bank account on this site. I logged into my XXXX account after realizing all this had happened, and took a screenshot of the " Login Sessions '' page. This showed that someone in the XXXX XXXX was logged into my account and had hacked my account on the XX/XX/2020. It also shows my phone at the time as " Online '', because I was clearly checking out my account to see what happened. There were inappropriate messages from a MAN to women on this site and whoever hacked my account used this money to purchase a TON of videos from women on XXXX. I even reached out to XXXX support, and didn't even get a single reply back from them after providing information and screenshots about my bank account and what happened. They still have not replied to this day. I am also able to see on XXXX that there were many transactions later in the evening on XX/XX/XXXX that were declined, since my bank was already drained from earlier that day. They used my card to buy credits that could be redeemed for whatever videos on the site that day. You can see some transactions that went through, but that's because they added money to my " wallet '' on XXXX using my card. There is still an available wallet balance of more than {$150.00} in that account, that XXXX will not give back to me even after opening a support ticket with them. No one will help me, and {$660.00} is a large amount of money for anyone to have stolen from them. I don't know what else to do, so I'm hoping filing this claim with CFPB helps. I'm in desperate need of help as I don't know where to turn to get this money back, and I think it's completely wrong for my bank to not investigate this further. They wouldn't even allow me to provide all the documentation that I am attaching and providing here. They didn't ask for ANY of this, or even look at it.
09/24/2021	Yes	Payday loan, title loan, or personal loan Personal line of credit	Incorrect information on your report Information belongs to someone else	CA 93552	Web
MoneyLion Inc . XXXX XXXX XXXX XXXX XXXX, FL XXXX XXXX XXXX, NY, XXXX Re : MoneyLion XXXX XXXX Allowed Internet Scammer to Open Line of In My Name Credit Without Proper Identification Fraud Report Reference # XXXX To whom this may concern : I received a call from my bank, XXXX XXXX XXXX , on Monday, XX/XX/2021, at XXXX, warning me that there was some fraudulent activity occurring on my account. It turns out that MoneyLion XXXX has allowed an internet scammer to apply online for a Credit Builder Plus Loan in my name with my personal info, my banking info, and my social security number, but did not require the scammer to verify their identity. The opening of personal loans should have at the very least required a copy of a scanned photo I.D., front and back, from the [ scamming ] applicant, and it emailed or texted to MoneyLion XXXX for verification. There are obviously no consumer protections in place for MoneyLion XXXX online loan service, Credit Builder Plus, to verify an applicants identity. One of the greatest enemies we have to fear while trying to conduct financial transactions online is internet hackers, fraudsters, and scammers. How can MoneyLion XXXX be that ignorant and oblivious to this fact and not have systems in place to protect consumers from internet fraud? I spoke to MoneyLion XXXX Representative, XXXX, on XX/XX/2021, at XXXX, minutes after my bank called me notifying me of fraudulent activity and reported that my personal bank account was compromised and a fraudulent MoneyLion XXXX loan had been set up in my name. I told XXXX that some internet scammer had stolen my personal information and set up this account. MoneyLion XXXX parent company paid out {$970.00} to this INTERNET SCAM ARTIST! And, although MoneyLion XXXX Representative, XXXX, told me he had placed a fraud alert on this fraudulent account closed it, MoneyLion XXXX is still taking money out of my account! I spent nearly two hours on the phone with MoneyLion Instacash Representative, XXXX, filing my complaint on Monday, XX/XX/2021, and as of today, Friday, XX/XX/2021, my personal account was hit with a {$9.00} membership fee. This was four whole days after I filed a fraud report with Money Lion XXXX. MoneyLion XXXX would not provide an account number or the loan amount so that I could report this matter to law enforcement and other agencies and bureaus. I have absolutely no account information to refer to. I was on the phone this morning, Friday, XX/XX/2021, for almost an hour trying to reach a supervisor to have this account frozen due to fraud, which was reported by me and supposedly frozen by XXXX on Monday, XX/XX/2021. Representative, XXXX, sent me an email confirming the fraud investigation review. She also provided me with a reference number for my request for a fraud investigation, where MoneyLion XXXX Representative, XXXX, had neglected to provide me with the number. I finally received the email from XXXX today, Friday, XX/XX/2021, that includes the words We've got your back when it comes to protecting your personal information. Thank you for reporting an unauthorized XXXX account. Weve closed the account and secured your personal information. Your safety is our top priority, and well continue to work hard to protect you from fraud. Thats quite comical and MoneyLion Instacash, no, you DO NOT have my back as you didnt do what was necessary to protect me as a consumerif you did nobody would have been able to take out a loan in my name without you requesting a copy of a drivers license or I.D . card! The email also states, We encourage you to learn about how to prevent unauthorized account access. Well, I encourage you to not allow fraudsters to open lines of credit without requiring a photo I.D.!!! And, I should have received this email on Monday, XX/XX/2021, when I first reported the fraudulent loan. Chasing MoneyLion XXXX down all week long, on the phone for hours with my bank, XXXX XXXX XXXX, calling credit bureaus to place fraud alerts on my credit report ( s ), writing countless emails and text messages to all involved, trying to resolve this situation and recover my stolen funds is taking time away from my work schedule, my school schedule, and time with my father who is in the hospital recovering from COVID-19. Yet, this matter is still unresolved. Still, I have to wait 57 business days to hear back from your dedicated fraud unit, but it took only minutes for a fraudster to set up a loan in my name without properly being identified by MoneyLion XXXX XXXX. I did not apply for any loan with MoneyLion XXXX, and you need to give me my money back for a loan you granted to some internet scammer now under false pretenses. In fact, I never even heard of MoneyLion until you allowed my identify to be used without verifying it. Allowing someone to establish a cash loan online without any proof of their identity is complete negligence. MoneyLion XXXX website states, With us, you can cover todays expenses while you build credit and save. All with no hard credit check. Instead, we will conduct a soft credit pull that will have no impact to your credit score. You also do it all with no identify verification, leaving the door wide open for scammers and fraudsters. How stupid is that? I am going to get to the bottom of MoneyLion XXXX reckless business practices and make them more publicly known even if I have to do it in civil court. I have filed a complaint with the Consumer Financial Protection Bureau and the XXXX XXXX XXXX ( XXXX ) of which MoneyLion Instacash profile is rife with complaints about how MoneyLion XXXX are doing business in the online financial community. I will not be another victim to MoneyLion XXXX shoddy and sloppy business practices. Shut off this fraudulent account and give me my money back! Infuriated, XXXX XXXX XXXX XXXX XXXX
11/05/2018	Yes	Payday loan, title loan, or personal loan Installment loan	Getting the loan	IL 60505	Web
I received a " pre-approved loan '' letter from a company called XXXX XXXX in the mail in XX/XX/2018. I applied and was routed to Money Lion 's website. That should have been my first red flag. I applied for my " Pre-approved '' loan in XX/XX/XXXX and had to provide my bank information. A message appeared on the screen that said " We want to get to know you better, wait 30 days and your will be eligible for the Plus loan ''. In the meantime I was receiving almost daily notification via mobile about my bank balance. It was annoying so I turned the bank notification off. I reapplied for the Plus loan in early XX/XX/2018. The website still showed I was pre-approved. In trying to complete the loan application again I was asked to provide my bank information. I did but this time my bank did not show up in the list of available banks in their database. I could see from my history that they were able to access it before so I called customer service. I was told that my bank was on their approved list and should show.. but it did not. I gave bank name and routing number and the rep said - yes- it on our list and decided it was a " technical issue '' and he would " put in a ticket '' and call me back when it was fixed. I never heard from him again. I called a week and a half later and was told that there was no record of my call or that " ticket '' so the customer service rep put in another one and said I'd be contacted in 1 -3 days. Never heard back from anyone. But - I tried to apply online again and Eureka! my bank account suddenly was showing again. So, I applied for the pre-approved Plus loan again. This time over the mobile app. It showed that my first payment would be due XX/XX/XXXX ... wait what?? It's XX/XX/XXXX how is my first payment due two months in the past? It still shows this on the mobile app. So, I try the full site on my laptop. This says next payment is XX/XX/18, that's better. I continue with the application even getting the confetti saying I qualified and am asked to " Esign '' the membership, loan and brokerage agreements. I get to the end, sign my name and then .... nothing happens. It buffers with a spinning wheel as if it's processing but it does that for hours. Nothing happens. I called and explained no less than 4 times and with each call I got different answers from you don't have a membership to you just joined yesterday and have to wait 30 days to try a different browser. No one knew what was happening but with each call the rep said they would " escalate and put in a ticket to the support team '' and someone would contact me within 1-3 business days. Never was contacted by anyone from the " support team '' I tried the mobile app and same thing - I sign the agreements and then get an error code saying " It's not you, it's us try again in 15 minutes ''. I been trying to get this loan I'm approved for three weeks now and still no one has contacted me or fixed this issue. The last two calls I made ( after being on hold for 20 and then getting hung up on before a rep answered - twice ) I asked to speak to a supervisor. these calls lasted an hour each because of the hold time. I had one supervisor tell me - '' Look what's happening is a technical issue, it's been happening for about three weeks now and it's a known issue. The truth is we have no idea when it's going to be fixed '' Really? Every successful company has technical issues - but - they are resolved in a timely manner AND the customer is contacted and in communication with the support team. On the XXXX Money Lions responses you will see their message that says " Technical issues will be handled by our support team '' It ' has been almost a month with one technical issue after another and I have NEVER been contacted by the support team. Meanwhile I have an membership that I assuming I'll be paying a fee for my next pay day I have but nothing to show for it. This is not a good way to build a good reputation. If you offer a product - deliver. Update : XX/XX/XXXX after emailing : the support team '' and filing the above XXXX complaint I finally get a reply from Money Loin saying the may have resolved the technical issue and to try logging in again from the mobile app after waiting one day. I do. Now the problem is worse. It asks me for my bank information over and over each time after I provide it kicks me back to the screen where is asks for it again - over and over. I email support. They say give me you bank account information maybe we don't support your bank. No way - how can you not support my bank when you've been sending me balance notifications and my bank account information populated in your system before you tried this " fix ''. So, the next day I try logging in again. And now it gets even worse.. the good news, my bank information miraculously was automatically populated and displayed. The bad news, now they are treating me as if I've never had a Moneylion membership and must now fulfill a 30 day waiting period before applying for the Plus loan. I met that requirement already from XX/XX/XXXX - XX/XX/XXXX. I went from signing the loan documents and having a technical issue prevent the submission to not having a membership at all and having to wait to become eligible again. This makes no sense. This is beyond unreasonable and I've been more than patient. I was pre-approved in XX/XX/2018. I signed up in XX/XX/2018. I was told to wait 30 days and now 5 months later it as if I am joining the service for the very first time today? I have attached all supporting screen shots from my PC and the Money Lion Mobile app. I have also attached supporting email documentation supporting my claim. This claim is now for failure to deliver an advertised product and service and false and deceptive business practices.
12/07/2021	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was result of identity theft	TX 751XX	Web
RE : Attentively review my formal writ composed declaration of not proven complaint misinformation that is all or in part : deficient of the adequate current status in the fullness of TRUTH, ACCURACY, COMPLETENESS, TIMELINESS, documented OWNERSHIP, certifiable RESPONSIBILITY, or otherwise irrefutable, complaint obligatory, and regulatory requisite reporting thereby mandating your immediate actions to rectify and remedy and any infractions behavior ( s ) by retaining or returning to demonstrate TRUE, CORRECT, COMPLETE, and COMPLAINT XXXX XXXX data field formatted reporting!!! I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with XXXX XXXX XXXX XXXX and XXXX. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. Failure to comply shall lead to complaints being filed with The XXXX XXXX XXXX Consumer Financial Protection Bureau, and Attorney General stating your companys unlawful collection practices, misrepresentation of creditworthiness, defamation of character, and noncompliance to abide by laws enacted by Congress to protect victims of identity-theft who's credit been impacted by acts of fraud. Because I know my rights under THE FAIR CREDIT REPORTING ACT, CONSUMER CREDIT PROTECTION ACT ( CCPA ), and FAIR and ACCURATE CREDIT TRANSACTION ACT of 2003 ( FACTA ). I will be taking action. I also know my rights under this paragraph of Section 312 of the FACTA LAW : SEC.312. Procedures to enhance the accuracy and integrity of information furnished to consumer reporting agencies. ( b ) duty of furnishers to provide accurate information. -- Section 623 ( a ) ( 1 ) of THE FAIR CREDIT REPORTING ACT ( 15 U.S.C . 1681s-2 ( a ) ( 1 ) is amended ( 1 ) in subparagraph ( A ), by striking " knows or consciously avoids knowing the information is inaccurate '' and inserting " knows or has reasonable cause to believe that the information is inaccurate '', and ( 2 ) by adding at the end of the following : ( D ) DEFINITION -- For purposes of subparagraph ( A ), the term 'reasonable cause to believe that the information is inaccurate ' means having specific knowledge, other than solely allegations by the consumer, that would cause a reasonable person to have substantial doubts about the accuracy of information. Policy states. According to the Fair Credit Reporting Act FCRA 611 ( 15 U.S.C 1681 ), Procedure In Case of Disputed Accuracy. ( a ) Reinvestigation ( 1 ) Reinvestigation ( a ) In general. Subject to Subsection ( f ), if the completeness or accuracy of any item of information contained in a consumers file at a consumer agency is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a reseller, of such dispute, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. Therefore, my position is being clearly stated, these accounts do not belong to me, meaning that you are reporting inaccurate account information within my credit file. The fact that these are inaccurate account information means that you, this credit-reporting agency, are reporting incorrect accounts. 1. MONEYLION INC bal. {$530.00} I am well aware of my rights as a consumer. The Fair Credit Reporting Act requires that you, the credit-reporting agency report accurate and/or correct account information within my credit file. My credit issues are very specific, these accounts and/or items do not belong to me. This means that you are reporting incorrect account information within my credit report. It is this in mind that I request that these listed accounts and items be Blocked and Deleted. According to the Fair Credit Reporting Act FCRA, Section 1681c ( 2 ) Block of information resulting from identity theft. 1.Block. Except as otherwise provided in this section, a consumer reporting shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from alleged identity theft, not later than four ( 4 ) business days after the date receipt by such agency of 1. Appropriate proof of identity of the consumer ; 2. A copy of an identity theft report 3. The identification of such information by the consumer ; and 4. A statement by the consumer that the information relating to the transaction by the consumer. I have provided all of the above listed four ( 4 ) items within this package. Therefore, I expect these listed accounts to be deleted and blocked within ( 4 ) business days. This is clearly an identity theft issue. I am also entitled to receive a free copy of my credit report, so I am requesting a free credit report and that all of these accounts, public records items, and inquiries be permanently blocked and deleted. Enclosures : Identity Theft Report Proof of Identity Copy of Account Statement showing Fraudulent Items FTC Notice to Furnishers CC : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
12/28/2021	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was result of identity theft	TX 75154	Web
RE : Attentively review my formal writ composed declaration of not proven complaint misinformation that is all or in part : deficient of the adequate current status in the fullness of TRUTH, ACCURACY, COMPLETENESS, TIMELINESS, documented OWNERSHIP, certifiable RESPONSIBILITY, or otherwise irrefutable, complaint obligatory, and regulatory requisite reporting thereby mandating your immediate actions to rectify and remedy and any infractions behavior ( XXXX ) by retaining or returning to demonstrate TRUE, CORRECT, COMPLETE, and COMPLAINT XXXX XXXX data field formatted reporting!!! I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with XXXX XXXX XXXX XXXX and XXXX. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. Failure to comply shall lead to complaints being filed with The XXXX XXXX XXXX Consumer Financial Protection Bureau, and Attorney General stating your companys unlawful collection practices, misrepresentation of creditworthiness, defamation of character, and noncompliance to abide by laws enacted by Congress to protect victims of identity-theft who's credit been impacted by acts of fraud. Because I know my rights under THE FAIR CREDIT REPORTING ACT, CONSUMER CREDIT PROTECTION ACT ( CCPA ), and FAIR and ACCURATE CREDIT TRANSACTION ACT of 2003 ( FACTA ). I will be taking action. I also know my rights under this paragraph of Section 312 of the FACTA LAW : SEC.312. Procedures to enhance the accuracy and integrity of information furnished to consumer reporting agencies. ( b ) duty of furnishers to provide accurate information. -- Section 623 ( a ) ( 1 ) of THE FAIR CREDIT REPORTING ACT ( 15 U.S.C . 1681s-2 ( a ) ( 1 ) is amended ( 1 ) in subparagraph ( A ), by striking " knows or consciously avoids knowing the information is inaccurate '' and inserting " knows or has reasonable cause to believe that the information is inaccurate '', and ( 2 ) by adding at the end of the following : ( D ) DEFINITION -- For purposes of subparagraph ( A ), the term 'reasonable cause to believe that the information is inaccurate ' means having specific knowledge, other than solely allegations by the consumer, that would cause a reasonable person to have substantial doubts about the accuracy of information. Policy states. According to the Fair Credit Reporting Act FCRA 611 ( 15 U.S.C 1681 ), Procedure In Case of Disputed Accuracy. ( a ) Reinvestigation ( 1 ) Reinvestigation ( a ) In general. Subject to Subsection ( f ), if the completeness or accuracy of any item of information contained in a consumers file at a consumer agency is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a reseller, of such dispute, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. Therefore, my position is being clearly stated, these accounts do not belong to me, meaning that you are reporting inaccurate account information within my credit file. The fact that these are inaccurate account information means that you, this credit-reporting agency, are reporting incorrect accounts. 1. MONEYLION bal. {$210.00} I am well aware of my rights as a consumer. The Fair Credit Reporting Act requires that you, the credit-reporting agency report accurate and/or correct account information within my credit file. My credit issues are very specific, these accounts and/or items do not belong to me. This means that you are reporting incorrect account information within my credit report. It is this in mind that I request that these listed accounts and items be Blocked and Deleted. According to the Fair Credit Reporting Act FCRA, Section 1681c ( 2 ) Block of information resulting from identity theft. 1.Block. Except as otherwise provided in this section, a consumer reporting shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from alleged identity theft, not later than four ( 4 ) business days after the date receipt by such agency of 1. Appropriate proof of identity of the consumer ; 2. A copy of an identity theft report 3. The identification of such information by the consumer ; and 4. A statement by the consumer that the information relating to the transaction by the consumer. I have provided all of the above listed four ( 4 ) items within this package. Therefore, I expect these listed accounts to be deleted and blocked within ( 4 ) business days. This is clearly an identity theft issue. I am also entitled to receive a free copy of my credit report, so I am requesting a free credit report and that all of these accounts, public records items, and inquiries be permanently blocked and deleted. Enclosures : Identity Theft Report Proof of Identity Copy of Account Statement showing Fraudulent Items FTC Notice to Furnishers CC : Consumer Financial Protection Bureau po box 4503 Iowa City, Iowa 52244
05/14/2020	Yes	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	PA 18914	Web
On 06/01/2019, I took out a {$500.00} installment loan with Moneylion of Nevada LLC via the company 's app. The agreement terms of the " Moneylion Plus Loan '' first outlined the principal as {$500.00}, the interest rate as 5.99 %, projected funding date of 06/04/2019. Additionally, the installment loan agreement stated my APR as 5.98 %, estimate finance charge ( what the credit will cost me ) of {$15.00}, amount financed ( amount of credit provided to me ) as {$500.00}, and estimated total payments ( total amount paid after making all scheduled payments ) as {$510.00}. The payment terms were agreed as : 25, biweekly, payments of {$19.00} beginning 06/14/2019, and a final payment of {$19.00} on 05/29/2020. In order to obtain this loan, I was required to " upgrade '' from their free membership to their Moneylion Plus membership. The membership costs were outlined as {$29.00} per month ( membership fee ), and at least {$50.00} minimum deposited into a MoneyLion Investment Account. These fees are automatically debited from my checking account with my bank, which is necessary to link in order to sign up. Upon enrolling, I was informed that I could cancel my membership after 30 days. I would not have signed up if I knew that I would be paying for the loan plus membership for 12 months. I did not sign any agreement stating that I would pay membership fees for 12 months, and I have contacted MoneyLion to cancel my membership multiple times, as well as attempted to do so on their app. The app will not let me until my loan is " paid off '' even though, nowhere in my signed agreement does it state that I have to pay off the full loan ( unsecured installment loan ) before I can cancel my MoneyLion Plus membership. I tried to contact a representative after the first month to cancel my membership as PER agreement, I was allowed to cancel within 30 days. Moneylion requires you to submit a request via their XXXX website. I submitted requests and every time, the customer service representatives were rude and not helpful at all. I requested my membership be cancelled and was told to pay my loan. I responded back, and they closed the " support claim ''. I requested on XX/XX/XXXX to close my membership and investment accounts, and they told me again to pay off my loan ( see attached email ). I responded back, and they closed the case with no response again. In addition to my issues with the extra {$230.00} I have paid over the past 12 months after requesting my membership stop XXXX times, they also charged me fees on my investment account. I deposited {$10.00} into this account, and they have charged me XXXX {$1.00} fees over the past 12 months, which were never outlined in the agreement I had signed. The {$1.00} fee was taken from the investment account ( I requested to have closed XXXX on XX/XX/XXXX, twice on XX/XX/XXXX, and XX/XX/XXXX. Therefore, my {$10.00} investment is currently worth {$7.00}, with no way to change or close that. I dont even want this account! MoneyLion prays on people with their deceptive marketing and appropriating impossible obstacles to inhibit any ability to fulfill their concealed cancelation conditions. They continue to take money from the bank, without any means for a member such as myself to find some type of help or relief. Last, there has been NUMEROUS issues with their processing of payments where MoneyLion states the payment has not been received and they will revoke or suspend your account with NO access given until paid. It is impossible to pay, even when you hit the pay button, and never processes correctly, and I have multiple emails PROVING my payments had processed and they refused to update the information on XXXX different occasions. XXXX of the payments did not process because their system UNLINKED my bank account, and no matter what I did or how many times I re-linked it with their app, the payment would not update. However, I do have proof that I still paid each payment twice a month, as agreed, and paid back the XXXX {$50.00} instacash I borrowed. They charged me {$53.00} to borrow it, once again, taking more money from me. The loan is not 5.99 % or 5.89 % APR, with the required membership the {$500.00} loan ends up costing {$750.00}, not {$510.00} as outlined in the attached agreement. This is not including the instacash charges and investment fees. To top this all off, I have proof of my payments made each month, biweekly, and they recently reported that I was 30 days late XX/XX/XXXX, 60 days late XX/XX/XXXX, and 90 days late XX/XX/XXXX to all THREE credit bureaus. This has brought down my XXXX XXXX MAJORLY affecting my current credit cards and resulting in accounts being closed by creditors AND my credit limit decreasing DRASTICALLY. Thus, affecting my credit utilization and my XXXX XXXX EVEN MORE!!! I cant apply for credit if I want to now. MoneyLion has taken advantage of me, my finances, and ILLEGALLY collected money with deceptive tactics and HIDDEN terms OR terms that were added after I signed my agreement that I DID NOT AGREE TO!!!! I demand compensation for the charges I couldnt stop, the loan that has COST me more than it was worth, and for affecting my credit to the point where I can not get or use credit!!! This is not the first case, there have been lawsuits and class actions for the XXXX reason, and this company continues their misleading practices to steal money from people looking for a little help!
04/04/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Received a loan you didn't apply for	OH 45242	Web
I applied for a loan through the Money Lion app in XX/XX/XXXX for a trip that was to occur at the end of XX/XX/XXXX. I was denied the loan ( screenshot attached ) and subsequently did not pursue the trip. Shortly thereafter, I started to receive message notifications from the app that informed me that I had loan documents waiting to be signed. I assumed it was a mistake and ignored the notifications. Note that on XX/XX/XXXX, I received email notification that my email signature had been received for the first loan for which I was subsequently denied. ( attached ). I received no other notifications regarding any email signatures. I continued to receive the notifications so opted to call to see what the deal is. I was informed that I had been approved for a loan that had already been processed. Only I had no money in my account to show for it. I explained to the person I spoke with that I no longer needed the loan and was under the impression that I had been denied. I even asked that they consider the possibility that the e signatures on my original loan application had somehow been used for the new agreement. He explained that I was approved and the money was pending delivery to my account. Since I no longer needed the money, I told him I would prefer just to pay back immediately. He explained that I was now on the hook for the terms of the loan since 3 days had already passed since acceptance. Only I did not sign or accept the terms of this new loan. He explained that I could review the terms of the agreement via my online account and described how I could access the documents. Once I had a chance to review I was floored. The terms of the loan are so insane I can't even believe it's legal. I am to pay 590 % interest rate on a {$2000.00} loan! ( see attached loan documents ) I called back immediately to explain to them that I couldn't fulfill the loan terms without going bankrupt and not paying anything else in the process. I never would have agreed to these terms - who would? If I had that kind of money in the first place, why would I need a loan? It's insanity. They bounced me from person to person and I reexplained the scenario every single time. I was forwarded to a fraud department who emailed me the loan documents with my signature. Meanwhile the money had still not been deposited in my account so was put in touch with another person to trouble shoot that. All the while I'm trying to deny the loan to no avail. It took more than a week for them to figure out that the routing number was wrong in their records and to get the money in my account. By that time, I was behind a payment ( see attached ). Every time I called I was told I would need to fulfill the loan terms and I had no recourse. Meanwhile, I was barely able to make my mortgage payment and bounced numerous automatic payments for which I am still paying on overdraft fees in excess of {$500.00}. My credit has suffered significantly. I have been trying to repair for the better part of 3 years since a very ugly divorce. All the while I have been in contact with XXXX XXXX to work out a resolution. I was finally told by a customer service rep that unless I was in default of my loan ( which I was not - I had managed to make payments on time up through XX/XX/XXXX ) they would not work with me. So, I called in late XX/XX/XXXX to remove the bank account from which the loan payments were being made. In XX/XX/XXXX after paying {$3100.00} on a {$1900.00} loan - I was in default and my account was referred to the retention department. The run around I received from there has been even more of a joke. Every time I call I'm given a different answer - a different amount to pay off - referred to a different person. I continued to receive emails that I was in default of my loan and pending collections. I responded to one email on XX/XX/XXXX ( see attached ) letting them know that I had no intentions of paying any more on the loan. Despite that communication, {$980.00} was withdrawn from my checking account WITHOUT MY PERMISSION on XX/XX/XXXX. When I called to complain and inform them that without a judgement they were not allowed to withdraw money from my account, they told me that they were allowed because the dispute had been referred to another department. WHAT? I've had three conversations with a supervisor since that {$980.00} was illegally taken from my account. All three times I was given a different pay off amount to settle my loan agreements. Anything from {$380.00} to {$1000.00}. This came from the same supervisor. Besides being the worst customer service experience of my life, I feel like this borders on illegal activity. It saddens me tremendously that these companies can prey on people who may not have the education or means to fight back. I have learned a very painful and expensive lesson that I will not soon forget. I've tried in earnest to work this out with them directly and have made no progress. Please help me.
03/31/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	AZ 85286	Web
Email sent to MoneyLion today : Then they emailed me back almost instantly and said no error found and will not refund my money even though its clearly fraudulent and most of the information I received about the transaction came from their customer service associates such as ; unusual logins in my account, the number change, the virtual card change, all of those things point that someone hacked my accounts and got my information and illegally made purchases using my account. To say the least I am not exactly sure why I need to send over any additional information about this fraudulent activity as it is because everyone that works at money lion and the merchant that was involved they can all clearly see that this was fraudulent activity. I have not filed a police report as of yet because I wasnt aware that I was going to have to go that far with this. I figured my bank representatives would be able to clearly see the fraud that has taken place based on the things that you can already see on the account. Your customer service representatives can sure see it. On XX/XX/21 I received the email that was a phishing scam where they posed as MoneyLion and asked me to verify recent transactions or my account would be deactivated, I had been spending money more frequently since I had just received my income tax money so I didnt think it was unusual for the bank to ask me to verify my transactions. I clicked on the link in the email and it took me to the login screen for money lion so I logged onto the money lion website and it took me directly to the home page. Immediately after doing that when I wasnt prompted to actually verify any transactions I opened the money lion app and I started a chat with a representative asking them if it was actually MoneyLion who sent me the email because I felt like my account was just compromised. Your representative told me that he didnt see anything unusual and my account was still secure but that I could call customer care team for additional information if anything suspicious happened. Literally a couple hours later those two large purchases came out of my checking account, I contacted money lion immediately after seeing those transactions and advised you all that those were not my transactions I didnt make those purchases and asked you to cancel the transaction. You all proceeded to tell me those transactions needed to post before you can dispute transactions before I could do anything about it, so I had to wait another day or two for the transactions to post to my account. Then as soon as they post him, I called XXXX. I just paid the transactions and said that they want my transactions your representative look at my account, saw that there was unusual activity on my account and unusual login in my account at the same time those purchases were made, having a phone number changed on my account at The same time those purchases happened and a new virtual card number was made the same time those purchases happened. I dont use my virtual card with money line, I dont use it, Ive only used my physical card for purchases including online purchases. The only purchases on that virtual card were those two purchases. After speaking with merchant I was told Those purchases were done in store at the merchant location in XXXX Washington escape outdoors. However, I live in the state of Arizona and on XXXX XXXX I was in the state of Arizona I was not in Washington, Ive never been to Washington. The purchases were done in-store with tap to pay on their phone and they used my virtual card to do so, but I wasnt there so I didnt make those purchases and the merchant can tell you that those purchases were made in store and I can prove to you that I was in the state of Arizona on the XXXX of XXXX because I was working. so right there shows you that its fraudulent charges so maybe you guys should contact the merchant at escape out doors in XXXX Washington and asked to speak to XXXX the XXXX and hell tell you that the purchases were made in store and even the merchant can clearly tell that these charges were fraudulently taken from my account. So to answer your questions no I have not filed police report yet however I am in process of filing a report with the Consumer Financial Protection Bureau who will be publishing this entire ordeal on consumerfinance.gov which is going to outline every detail of this process and what MoneyLion has done to me, their long term account holder. How much more information do you actually need to see that this was absolutely fraudulent?? Most of the proof is in your actual system. Unusual logins to my account, change of phone number, change of virtual card number, my instant acknowledgment of the fraudulent activity and my instant communication with you all. This needs to get resolved TODAY!!! It has been almost 2 weeks now and your DEDICATED TEAM is the only people who cant find error in these transactions.
09/10/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	FL 33056	Web
I am XXXX XXXX and im submitting this complaint myself and there is no third party involved. On XX/XX/XXXX I was a part of a consumer credit transaction this wasn't disclosed. Upon discovery I realized that I was Fraudulently damaged. Due to 15 U.S. Code 1692b ( 2 ) Credit reporting is optional, there is no law in the US which says a transaction has to be reported to a consumer reporting agency. You will be civically liable if you do not reply because congress states credit reporting is optional. Under title 15 USC 1681n civil liability for willful non compliance -Any person that willfully fails to comply with any requirement imposed under this subchapter with respect to any consumer is liable to that consumer in the amount equal to the sum of ( A ) Any actual damages sustained by the consumer as a result of the failure or damages of not less than {$100.00} and not more than {$1000.00} ; or ( B ) In the case of liability of a natural person for obtaining a consumer report under false pretenses or knowingly without a permissible purpose, actual damages sustained by the consumer as a result of the failure or {$1000.00} whichever is greater MoneyLion has failed to comply with instruction written in the affidavits.the affidavit that is also attached to this complaint. This same affidavit was sent to MoneyLion on XX/XX/XXXX and XX/XX/XXXX. Both were delivered certified mail. Receipts are attached with this complaint. This affidavit was also sent through the XXXX XXXX XXXX and forwarded to XXXX XXXX of MoneyLion. It has been several days since the delivery and XXXX XXXX has failed to respond after submission of this affidavit .This affidavit has also been sent by fax to the New York office. No one has responded and has failed to comply with written instruction. MoneyLion also claims to be above the FDCPA and Truth In Lending Act and states it doesn't apply to them. This Affidavit of Fact is Pursuant to 15 U.S. Code 1692 ( a ) ( b ) which states that The Congress has found abundant evidence of the use of abusive, deceptive, and unfair debt collection practices by many debt collectors. These abusive practices contribute to the invasions of individual privacy among other things which you MONEYLION are in violation as I never gave you my information directly ; I a consumer in fact, agree with The Congress to eliminate abusive debt collection practices by debt collectors, and to promote consistent state action to protect consumers like me against debt collection abuses which you are attempting to do Pursuant to 15 U.S. Code 1692 ( e ) ; Take Notice that Pursuant to 15 U.S. Code 1692a ( 2 ) the term communication means the conveying of information regarding a debt directly or indirectly to any person through any medium and in this specific case you MONEYLION used email, postal service etc. to communicate indirectly with me a consumer who is defined Pursuant to 15 U.S. Code 1692a ( 3 ) as any natural person allegedly obligated to pay any debt ; Take further notice that I am the true creditor Pursuant to 15 U.S. Code 1692a ( 4 ) which clearly states that a creditor is any person who extends credit creating a debt therefore I a consumer created the debt via my extension of credit to MONEYLION ; You MONEYLION shall also know that the term debt is defined under 15 U.S. Code 1692a ( 5 ) comprehensively states that it means any alleged obligation of a consumer to pay money arising out of a transaction in which the money, property, insurance, or services which are the subject of the transaction are primarily for personal, family, or household purposes ; Notice that you are defined as a debt collector Pursuant to 15 U.S. Code 1692 ( 6 ) which states that a debt collector is any person who uses any instrumentality of interstate commerce via mail and is engaged in the principal purpose of collecting debt which you are attempting to do by communicating with me without my prior consent in direct violation of 15 U.S. Code 1692c ( a ) ( 1 ) ; You MONEYLION are also in violation of 15 U.S. Code 1692b ( 2 ) which states that you may not state that I a consumer owes any debt. Furthermore, you have attempted to communicate with me on multiple occasion which is a violation of 15 U.S. Code 1692b ( 3 ) ; You are also in violation of 15 U.S. Code 1692e ( 2 ) ( A ) by giving false representation of the amount of debt allegedly owed and the false representation or deceptive means to attempt to collect any debt Pursuant to 15 U.S. Code 1692e ( 10 ) ; Take further notice that Pursuant to 15 U.S. Code 1692e ( 9 ) articulates that the use or distribution of any written communication which creates a false impression as to its source, authorization, or approval as you MONEYLION is stating that someone other than me a consumer in fact, is the creditor when I am the creditor Pursuant to 15 U.S. Code 1692a ( 4 ) ;
08/04/2023	Yes	Checking or savings account Checking account	Closing an account Company closed your account	SC 29611	Web
I had an issue with money lion for a year over {$28.00} dollars, finally they refund my {$28.00} dollars. I knew I should not have deposited anything into this account but I gave them another try and on XX/XX/XXXX I cancelled my card becasue it had been stolen or lost shortly after I had deposited {$400.00} into my moneylion account, Moneylion didnt close the card out, and fraud took place on the account at a XXXX XXXXXXXX XXXX atm , I thought no problem they will see that it wasnt me as soon as they get the camera footage from XXXX XXXX XXXXXXXX XXXX it is a 10 day time frame to and a 45 day process, little did i know they were going to violate policy and never even investigate the issue, because on XXXX they finally file the claim and 3 days later on XX/XX/XXXX, they denied it, there is no way they investigated this, because when I asked the agents what was the reason for this denial no one had and answer except no error was found, and I am like there was an error the first error was i my card was lost/stolen and the 2nd error was that was not me at this atm machine, then I agent realized there was no way this could have been investigated properly, and she refiled this claim that was denied then i read a letter from moneylion that they had reopend the claim but no temporary credit, which is not right becasue they denied this for no valid reason so i would not receive a provisinary credit and the did this fraudulently, just like they didnt want to admit to me had paid their {$28.00} dollars a year ago with a conformation email from them and a bank statement, that they still denied I paid, and if a company dont want to abide to regualtion e policies then XXXX and XXXX need to stop cosigning these banks when fraud happens on somones account then banks like moneylion will deny a claim with no valid reason and that is bad when i know how stingy and cheap this bank is because they are quick to deny a claim and not follow regulation e policy by not following guidelines and they are still allowed to operate is not right on a customer who was unable to buy his kids any school clothes for the first day of school becasue of this situation that XXXX denied a claim just so i would not get a temporary credit then reopen the claim but make sure i know that no credit will be issued because they are crooked like that, then they still have money of mine on the account they will not allow me to withdraw claiming they have not received documents they asked me to send them but they have asked for them at three differnet emails and they were sent and recieved yet on the document they sent me today they state a email that when i tried to send the documents to that email, that email does not work, so they are trying not to reopen my account and they are problaby going to deny the claim but they are doing this fraudulently, and this is another bank that has been taking from its customers but are allowed to operate and i nominate them for a class suit because i have valid claim and they are not trying to follow regulation e policy and they are trying not to allow me to withdraw money that is in my account presently and they email me a contact name but no way to contact the persons name on the letter, finally the agent admitted to them receiveing my docuements according to reference number " XXXX '' but not sure if they are going to temporary credit me like they are supposed to because they fraudulently denied me 3 days after the fraud happened and from my past experience they are going to lie and not pay me my claim but thats where CFPB needs to step in because if they did me like this they have did other people like this and denied a claim with no valid reason to deny the claim... and I want my money that was stolen from me and the money that is on my account that they are not trying to allow me to receive after sending them the necessary documents on XX/XX/XXXX and XX/XX/XXXX ... ..they had me to send these documents to three emails, the first email worked which was XXXX but they keep claiming they didnt receive that but why do they need these things anyway its none of their business what i look like nor should they need to know where the money came from... but in the letter they wrote to email they wanted me to send these documents to email that does not accept any documents and they need to be investigated the email that does not work is XXXX yet they sent me a letter to send it to email bu they had been recieved the documetents 5 days ago but lied and said they never recevied them look at screen shots... XXXX XXXX and XX/XX/XXXX emails worked replied back to the retentionsupport address they asked for the documents at..the email address resolutionsupport that they have in the letter does not work and they are trying not to refund money that is owed to me
09/01/2022	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	MO 641XX	Web
I purchased a year of cellular service via XXXX XXXX 's promotion because they advertised they could port in a line and provide unlimited service for XXXX year for XXXX including tax. The ordering software provided a feature to check the number for portability and XXXX confirmed my number was capable of being transferred. Under those conditions XXXX was authorized to charge my debit card for that specific promotion. Despite following the instructions included for porting the number and for collecting on my year of unlimited service exactly, I was unable myself to successfully port my number. I sought assistance from XXXX XXXX customer care and so began a runaround that would never end. Ultimately, nearly four months after the original charge to my debit card, XXXX finally admitted they were uncertain how to fix the issue and would not be able to port the number they previously approved. I asked them to refund the {$100.00} as they had not actually met the conditions precedent required to collect on the funds. Their response was that as a pre-paid service they did not have a way to reverse the charge, despite failing to provide me any of the goods or service that were the nexus of the transaction. The boost call center actually instructed me to dispute the transaction with my bank explaining that since they never provided me the service or goods advertised to entice the sale, the sale was invalid and any dispute would be accepted. Clearly this wasn't true. Moneylion insisted that the day the time tolled on the dispute was from the transaction date, not when I finally discovered the use was unauthorized as they never completed the bargained for exchange that would trigger my conditioned authorization for XXXX to charge my debit card. I could not have known to dispute the transaction until XXXX finally admitted their mistake and inability to satisfy their bargain for exchange. I immediately reported the transaction to money lion and under the circumstances should have been provided provisional credit. They gave me no credit, no notice of the outcome of the investigation in a timely manner, zero compliance with regulation " e '', no notice they required an extended period to evaluate the claim, again no provisional credit, then they closed the dispute with zero explanation as to why it was considered a valid transaction. I insisted that they re-open the dispute and evaluate all the facts. No immediate credit again, no notice as to results of the investigation, no timely response whatsoever, no provisional interim credit, no timely completion of an investigation or timely issuance of any refund, no facts supporting closing the investigation, no argument from XXXX or any evidence to support that boost was authorized to make the transaction while providing no goods or services in return as advertised, no explanation as to why the dispute was closed, no answer for over 45 days until I threatened this complaint at which time they denied the dispute and provided no further notice regarding that or any other of my inquiries. I still am out {$100.00} and neither XXXX nor Moneylion has taken responsibility. In fact both just perpetuated each other 's non-compliance and exacted fraud against me. Both companies violated regulation " e '' by initiating ( XXXX ) and tolerating ( Moneylion ) a transaction predicated on a transaction of goods or services that XXXX did not have the ability to complete. XXXX strung me along for a couple months, insuring me if they sent me a new SIM the transfer would complete and they could properly activate my service. They never were capable of doing so, and ultimately told me to dispute the transaction as an unauthorized one since they knowingly enticed me into providing my debit information despite knowing they were incapable of actually completing the service transfer. Roar money, ( Moneylion ) despite providing no evidence they had even spoken with XXXX to confirm their side of the story, chose to ignore my dispute and deemed the transaction authorized. I stated over and over again that my authorization was conditioned on the provision of a working unlimited talk and text line with my ported business number. They did not keep me up to date with the investigation. They did not provide any evidence I had authorized the transaction as it was. I still have not received the bargained for exchange that was the premise of my authorization. Moneylion never issued me any credit nor attempted to chargeback the transaction. They never even provided me notice of any resolution for a period of longer than two months with no provisional credit or updates. They still have not provided me any reason for their choice.
06/14/2022	Yes	Debt collection Payday loan debt	False statements or representation Attempted to collect wrong amount	PA 156XX	Web
I am writing to dispute the following information that appears on my XXXX report from XX/XX/XXXX. ( Previously, disputed five time with all CRA 's ) MONEYLION INC Partially secured with account # XXXX opened on XX/XX/XXXX and a balance of {$220.00}. **This account continues to report post petition adverse notations. This account is reporting as an incorrect Charge Off status and should be reporting as a Wage Earner Plan with a {$0.00} ( zero ) balance owed. XXXX and XXXX have validated this Wage Earner Plan per XXXX XXXX filed on XX/XX/XXXX and confirmed on XX/XX/XXXX. An order of confirmation defines the rights of the debtor and interested parties to payment post-confirmation. The provisions of a confirmed plan bind the debtor and each creditor to its terms and the creditor is not entitled to collect or enforce its claims except as provided by the plan and the confirmation order. A violation of the confirmation order is an act of contempt and may be remedied by court authority. Money Lion has violated the confirmation order by furnishing to the credit reporting agencies ( XXXX, XXXX, and XXXX ) incorrect charge offs based on a prepetition balance that is different from what the court has confirmed. The creditor is bound by the new provisions of the confirmed plan and if the creditor is going to report at all, the creditor should report the pendency of the bankruptcy or the history of the payments under the plan. Under 1327 of the Bankruptcy Code, the provisions of a confirmed plan bind the debtor and each creditor, whether or not the claim of such creditor is provided for by the plan, and whether or not such creditor has objected to, has accepted, or has rejected the plan. With respect to the adverse credit reporting, Money Lion had an opportunity to raise an objection prior to the courts confirmation but failed to do so by filing a proof of claim validating the debt in question. Any act to collect, assess, or recover a claim against the debtor after confirmation would be in violation of the automatic stay. To reconcile, I contacted Money Lion on XX/XX/XXXX, to correct the issue and was told the company was unaware of a bankruptcy filed on the account. The Debtor should not have to tell a creditor whose claim has been reduced or payment stream altered that a bankruptcy has been filed or explain how credit reporting works when a consumer files one. I provided the agent with the case number, trustee Information, and was told the issue would be escalated. On XX/XX/XXXX, Money Lion attempted to collect the debt via email, as they have done every month since filing, with no oversight or reconciliation in sight. This is a violation of the automatic stay. On XX/XX/XXXX, I called Money Lion again to inquire about any changes made to reporting and was told I needed to email my information. At this point, I realized something was clearly wrong and needed help. On XX/XX/XXXX, Money Lion attempted to collect the debt again, via email. It should be noted that none of the other creditors affected by the bankruptcy are reporting past due balances based on terms of their original loan. Either the creditors are not reporting at all, are reporting the accounts as closed, or reporting the accounts as " OK ''. The only creditor which has failed to alter its reporting to reflect the Debtor 's bankruptcy is Money Lion. The following is quoted from the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX files indicate a Pattern of Complaints concerning fulfillment of transactions, billing errors, and customer relations for MoneyLion , Inc. XXXX has noted a significant spike in consumer complaints filed since XX/XX/XXXX, and consumers are telling XXXX about the issues they are experiencing with their accounts and the company 's customer service department XXXX A number of consumers say they have problems making loan payments, experience errors or holds in transactions they attempt when using one of MoneyLion 's financial products. Other customers claim the confusion and technical issues with their MoneyLion accounts have resulted in missed payments being reported to credit bureaus ; some of which consumers claim are erroneous and have to be disputed. Many consumers allegedly attempt to contact the company to resolve their problems but end up frustrated and without resolution by the lack of communication by the company. As of XX/XX/XXXX, XXXX is still noting persistent issues in complaints about account issues ( frozen or closed accounts, credit report errors, missing or delayed application of payments ), as well as numerous claims about the lack of sufficient customer service to address the reported problems. XXXX XXXX XXXXXXXX
10/09/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	CA 93304	Web
I have multiple errors on my credit report and the disputes that I have submitted multiple times including additional documentation showing that the accounts were paid they still have not been updated. I have three secured loans by money lion that were all paid off at its maturity day of 1 year and the accounts were closed. These accounts closed show up as derogatory on my credit report. They were not closed for any negative reason they were closed because the maturity date had come and passed. I have a derogatory account from XXXX XXXXXXXX that has been on my credit report for 5 years now and I have sent in multiple times with multiple documentation showing that that balance was paid through financial aid. And yet it has never been changed and it is derogatory on my account. Yesterday I had a alert on my credit report that my payment XXXX or XXXX XXXX XXXX was one day late and the credit card company reported the late payment 5 days before the payment was due. This account was previously set up on automatic payment so I believe that payments would automatically come from my account. When the alert came through on my credit report it dropped my credit score 112 points for being one day late. And my payment isn't late I had paid it. I have not missed one payment in 3 years I have nine different credit cards, car payments, and multiple revolving credit accounts to try and build my credit and after 3 years I got it up to XXXX aprox across all credit bureaus. In one day from supposedly missing one payment of {$40.00} my credit score has now dropped down to XXXX. And I was in the process of moving but now with my credit score dropping almost 115 points on all credit bureau even though the delinquency was only reported to XXXX XXXX and XXXX both dropped on average 110 points but will not tell me for what reason they dropped because the derogatory alert has not been posted on either one of those credit bureaus however I have lost 112 points on all credit and given no information as what or why that is. They say it could take up to 90 days to fix this error however I'm supposed to be moving and I have to wait for a investigation to take place and me possibly become XXXX because of a company needing to verify information they should already have verified before they submitted it into a credit bureau. There are multiple accounts that filing a dispute showing that they were either fraudulent or that they were previously paid has done absolutely no good. XXXX has not changed my phone number with two disputes filed and request me to change my phone number and they applied a credit alert on my account to the wrong phone number. The accounts on my credit report should be reported correctly as what they are and not assumed by the credit reporting agency that they are or are not negative when they have not been stated as negative. It took me 3 years to get my points up from XXXX to XXXX and in one day they've dropped back down to XXXX. That is ridiculous the amount that a credit card company gives you in points for making payments should be the same amount of points that are taken away from a lack of payment why do you get punished more than you get rewarded for a missed payment or a maid payment? And why is the government helping to facilitate these thieving credit card companies and continue to allow the credit bureaus to not process disputes and not investigate escalated disputes and they are not being held accountable. Things as if the government is helping credit card companies make money Banks make money because if I budget my expenses and I am within a certain income group then me not overextending myself in credit is a negative upon my credit report my credit report or my credit score will never get above a certain range which excludes me from additional benefits the other people get to experience. This is totally unfair it affects people 's lives on a daily basis their jobs where they can live what schools they can go to and all of this is controlled by two organizations that both make money off of the financial struggles of Americans and yet they are the ones in charge of the same people that they want to see fail. if we're going to allow our credit scores to dictate whether we can get a job whether we can go to school whether we can live in a nice neighborhood then these reporting methods and regulations on how these organizations resolve disputes should be much more highly regulated.
06/02/2019	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	MD 21239	Web
I've been using Money Lion for months and although it's a great company and they supply great perks and benefits - I've had multiple issues with payment processing and withdrawals with their company = Along with incorrect updates and supplies of certain information and it's caused issues with my credit. Back in XX/XX/XXXX - I had a payment that was due to withdraw on XX/XX/XXXX - The way their company works is everything is ACH automatic when you have their loan and the expectation is if the money is in the account the money should come out. The withdrawal for that day was just stuck on processing in the app and I called to speak with XXXX because not only was my money lion plus membership not active but the payment for XX/XX/XXXX was stuck on processing still. I mentioned all of this information with XXXX on XX/XX/XXXX @ XXXX XXXX and he mentioned the payment was fine and refreshed the app. Once the app was refreshed - I had access to moneylion plus and the payment statuses were correct. Move forward to now and Money Lion has reported me as being 30,60,90 days late for my payment on XX/XX/XXXX. I will show that online it shows the payment never being paid but in the app - ( Which is what Money Lion requires you to use to take advantage of moneylion plus ) There's no visibility of the payment ever being missed- So, I would never know of their being a missed payment of any sort. All payments were made on time with money lion and I enjoy what they offer me but the way the payment processing and credit reporting works was not working correctly at the time. My app was showing processed and never actually showed me missing a payment. It wasn't until recently that I went on and saw that I missed a payment ; as it was added to my XXXX credit recently and logged in on the computer to see a missed payment, That information doesn't show as being missed in my app and the moneylion interface is app dominant - Not computer dominant. Even if the payment was missed there are three instances where it still should've have been reported as 30,60,90 1. The payments are made bi-weekly but credit lateness 's are not reported until 30 days late - So, even if the payment was missed ( which I wasn't aware of because the app showed processing ; and after my phone call-Did n't show it as being late at all ) When a consumer goes and pays a monthly payment - They can't pay above what's already missed because that's never allowed and it doesn't even make sense. If my car payment of XXXX is due on the XXXX and XXXX of every month but my XXXX on the XXXX is missed. If my payment on the XXXX comes up - My payment will automatically apply to the missed payment on the XXXX and if that was done all the way until I paid off the loan in full ; technically I was never late on any payments because they're paid every 2 weeks. So, I would be 14 days late on the payment up until I paid the loan off but the timer would reset every time I made a payment. It would never actually reach 30 days. So, it doesn't make sense to go in and report a consumer 30,60,90 days late for a missed payment and continue processing further payments ; without applying it to the late payment or paying the overall " due '' for the previous week. 2.Typically, if a payment is missed - It is re-initiated automatically for re-processing and that is definitely something that is expected if I'm required to do ACH 3. If payments are coming out automatically and the way of the consumer checking to see if payment is fine or not is by app and the app shows it's fine or processing The information supplied on that app should be correct I love the moneylion app because it's a great product but this is a huge mistake and error that is extremely detrimental to ones credit and no credit or banking etc.. Skip over a missed payment and pay a payment ahead of what was missed. It's like drinking out of a cup before you put water in it ... Doesn't make sense and no companies operate this way The late payment of 30,60,90 needs to be removed because yes ; even IF I missed the payment - I was still paying bi-weekly on every payment after that and it's not possible to go 30,60,90 while making payments and your account being current. That's not possible. If my account went 30,60,90 days late the account would have been in default - This needs to be corrected
06/02/2019	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	MD 21239	Web
I've been using Money Lion for months and although it's a great company and they supply great perks and benefits - I've had multiple issues with payment processing and withdrawals with their company = Along with incorrect updates and supplies of certain information and it's caused issues with my credit. Back in XX/XX/XXXX - I had a payment that was due to withdraw on XX/XX/XXXX - The way their company works is everything is ACH automatic when you have their loan and the expectation is if the money is in the account the money should come out. The withdrawal for that day was just stuck on processing in the app and I called to speak with XXXX because not only was my money lion plus membership not active but the payment for XX/XX/XXXX was stuck on processing still. I mentioned all of this information with XXXX on XX/XX/XXXX @ XXXX XXXX and he mentioned the payment was fine and refreshed the app. Once the app was refreshed - I had access to moneylion plus and the payment statuses were correct. Move forward to now and Money Lion has reported me as being XXXX days late for my payment on XX/XX/XXXX. I will show that online it shows the payment never being paid but in the app - ( Which is what Money Lion requires you to use to take advantage of moneylion plus ) There's no visibility of the payment ever being missed- So, I would never know of their being a missed payment of any sort. All payments were made on time with money lion and I enjoy what they offer me but the way the payment processing and credit reporting works was not working correctly at the time. My app was showing processed and never actually showed me missing a payment. It wasn't until recently that I went on and saw that I missed a payment ; as it was added to my XXXX credit recently and logged in on the computer to see a missed payment, That information doesn't show as being missed in my app and the moneylion interface is app dominant - Not computer dominant. Even if the payment was missed there are three instances where it still should've have been reported as XXXX 1. The payments are made bi-weekly but credit lateness 's are not reported until 30 days late - So, even if the payment was missed ( which I wasn't aware of because the app showed processing ; and after my phone call-Did n't show it as being late at all ) When a consumer goes and pays a monthly payment - They can't pay above what's already missed because that's never allowed and it doesn't even make sense. If my car payment of XXXX is due on the XXXX and XXXX of every month but my XXXX on the XXXX is missed. If my payment on the XXXX comes up - My payment will automatically apply to the missed payment on the XXXX and if that was done all the way until I paid off the loan in full ; technically I was never late on any payments because they're paid every 2 weeks. So, I would be 14 days late on the payment up until I paid the loan off but the timer would reset every time I made a payment. It would never actually reach 30 days. So, it doesn't make sense to go in and report a consumer 30,60,90 days late for a missed payment and continue processing further payments ; without applying it to the late payment or paying the overall " due '' for the previous week. 2.Typically, if a payment is missed - It is re-initiated automatically for re-processing and that is definitely something that is expected if I'm required to do ACH 3. If payments are coming out automatically and the way of the consumer checking to see if payment is fine or not is by app and the app shows it's fine or processing The information supplied on that app should be correct I love the moneylion app because it's a great product but this is a huge mistake and error that is extremely detrimental to ones credit and no credit or banking etc.. Skip over a missed payment and pay a payment ahead of what was missed. It's like drinking out of a cup before you put water in it ... Doesn't make sense and no companies operate this way The late payment of 30,60,90 needs to be removed because yes ; even IF I missed the payment - I was still paying bi-weekly on every payment after that and it's not possible to go 30,60,90 while making payments and your account being current. That's not possible. If my account went 30,60,90 days late the account would have been in default - This needs to be corrected
05/20/2021	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	NV 89102	Web
My complaint is unfortunately for MoneyLion XXXX XXXX XXXX XXXX. The app and reviews are misleading and the customer service is even worse. In XXXX I filed my taxes, i made the foolish mistake of Using MoneyLions XXXX account to receive those funds. After I submitted taxes I figured then would be a good time to get a debit card since bills and life after covid-19 was overwhelming me. I did not know that you could only receive a debit card after your first deposit. Its not that I dont agree or understand why such policy would be in place, I just wish I was aware so people like me who are in hardship will know of the delay. Long story short I get my deposit, my card ships they provide me a virtual card. A card that had more returned payments than processed. I was notified that I could instacash XXXX - 1x, to obtain those funds I would have to tip and repay each one, hard times call for desperate measures and I believed I took about 3-4. I needed the cash I technically already received XXXX XXXX was gon na terminate me from services and I needed relief. I had sent numerous attempts to transfer funds onto my XXXX XXXX and XXXX ( pay and send apps ). I will mention for the whole month of XXXX I only had a handful ( 5 ) of the many attempts made to receive. I had XXXX charges I had not made and provided proof from merchant that no order, no card is on file for them and I had informed XXXX that I would use their email to reference my dispute claim to MoneyLion. My claim was denied and I never heard back as far as where my dispute claims that totaled in {$290.00} with some being made a few times in one day. Before the months end I had XXXX in my account. I hardly got to use my card because of there deposit policy, and the many many returned payments that never went through, as well as my XXXX stimulus that also deposited into my account. I immediately concluded something was wrong. It took days to get someone on the phone, and not only did she argue with me she denied my request to retrieve all transactions made and mentioned I am not allowed to have it. She was adamant I was confused and told me I overdrafted at some point. That made no sense since it is a prepaid card and overdrafts are not available. Only 1 of the representative had acknowledged the errors and even stated they probably tried to confuse me since clearly he could see double charges as much as XXXX reflecting my account. That one representative was the only one who helped me and even filed my dispute via phone of my concerns. I dont know how many more times I called but I had been hung up on, denied statements and no answers to where my money has gone. I got an email from their advocate team and days later a statement, I got my XXXX XXXX statement, my digital receipts from certain stores and reconciled or attempted to my accounts. I could tell from the short list of transactions that it was inaccurate and insufficient, returned payments did not reflect account even when item was returned to the MoneyLion account days later from the initial transaction. I requested this a dozen if not more times and even informed advocate I reject this statement for the missing transactions made and would like someone to assist my account with the services they offer and provide. It is XX/XX/2021. I hadnt been on my MoneyLion previously for some time from the stress I had to take a break of pondering my account since it had taken its toll on me. Recently when I had signed in the app came across a tab that provided only XXXX transactions, it reflected returned payments, provided transactions I forgotten and was exactly what I had request months ago. I started to screenshot the top of list to make my way down and was unable to complete since the app updated and never had XXXX transactions made available again to view. Thankfully and gratefully I got a picture of the total transactions and As it states under the XXXX transactions, that out of the ( {$5100.00} ) total deposited into account, There was only a total of {$3200.00} completed. There is no record of the {$1800.00} missing and/or unaccounted for. Since XXXX I have faced an eviction, utility bills cut and strain on my relationships with loved ones from the XXXX XXXX that was a result of MoneyLions negligence to my concerns.
10/13/2020	No	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	CO 80012	Web
Moneylion has what is called a credit builder loan, that is the amount of {$500.00}, of which {$400.00} is the credit reserve. So you are given a {$100.00} up front. I am having an issue trying to pay off the amount minus the credit reserve because of several payments being rejected by XXXX XXXX due to my checking account being closed for fraud. Someone hacked my bank account. I also called Moneylion in the past because of this fact to not run any more payments from that XXXX XXXX account, because Moneylion does not allow my credit union as a back up bank, as many banks do not support PLAID. And Moneylion will not allow a post office box for a billing address, of which many people use because of protection. So I can not use my debit card to pay anything with Moneylion, in this regard. They will not allow it ... THIS IS WRONG! I spent hours on the phone and chat with Moneylion trying to get the actual amount, and I was being told several different stories and amounts. Then when I finally get a supervisor, who I could barely understand, she talked over me, and just gave me a bunch of excuses and policy that did not solve, in any way my situation, which I was trying to be as simple as possible. She obviously did not take the time to listen to all my calls and hear my frustrations, and said things like " you signed this '', and " that is the way all loans work '', etc., which in this case is NOT true. I have had loans with a bank, and I would NEVER be treated this way!!! Not all types of loans work this way. And she later agreed with me on that. And the fact in the past I told Moneylion my bank account was frozen, and would not be unfrozen until a legal investigation against whomever hacked my account was done. Also, as I said, Moneylion uses what is called XXXX, and many bank accounts do not qualify. Originally, I wanted their Moneylion {$1000.00} loan, and they stopped doing that when the covid19 stuff happened way back in XXXX to XXXX. So I realized after all these problems with Moneylion, I got the XXXX XXXX account for nothing in the first place, after I found that out. Then when I did this loan, I did not realize it was not a regular type loan where I get all the money up front, because I have never seen any bank even do this type of loan. I had already signed, so I was stuck with it. Then today when I talked to a representative over the phone, which was almost one hour, before I ever got to a supervisor, he said he could not get a supervisor for another 1 to 2 hours. I told him he needs to get a supervisor now and to quit waiting my time. Finally, a woman supervisor gets on the phone, who i had to tell numerous times I could barely hear her, and to get off speakerphone or whatever. She said in order for her to get the remaining balance owed so that I can use the credit reserve, she has to do it in incremental payments to cover " missed '' payments, because of credit reporting, which is not relevant or logical to the customer, and we don't need this headache! instead of just doing the XXXX ( and the rep said I also had to pay XXXX cents on top of that to use the credit reserve after that ... .because they could not even process the payment in this regard..totally unprofessional and off the wall!!! And until XXXX is fully gone, you get all kinds of people when you call in that are not even from America, so it is so frustrating!!! ) Going back to the supervisor call, I needed to be able to hear clearly. The call then dropped, and I was cut off. About 15 minutes later she called me back. So now she has to submit 3 payments of {$20.00} and the remainder to make the {$73.00} to the XXXX XXXX account that I was able to finally get reopened after the fraud protection was added to my XXXX XXXX account, and all dangers were cleared ( almost 5 weeks before it was reopened, because to pay off this loan I could not use my credit union ). After the payments are cleared, I can FINALLY use the credit reserve to pay off the loan and get out of this horrendous disgusting mess with Moneylion!!! ... the supervisor was absolutely no-empathetical..saying " sorry, but that is the way the system and Moneylion is '', over and over ... NOT a good company! DO NOT EVER USE MONEYLION!
07/12/2019	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	MD 208XX	Web
MoneyLion is not honoring the checking account bonus they advertised. MoneyLion offered a bonus for initiating a direct deposit. They advertised a 17 % bonus on your first direct deposit. If you set up direct deposit, opted into the promotion, and kept your direct deposit going for 90 days, they would give you a bonus of 17 % of your first direct deposit ( up to {$590.00} ). I did all of these things, and was told I'm 'not on the list ' for the bonus. Background : I opened a new checking account on XX/XX/2019, set up direct deposit, and my first direct deposit for {$3500.00} went into my MoneyLion account on XX/XX/2019. The following day, XX/XX/XXXX, I got an opt-in message in the app, which I clicked on. Then I continued with the same direct deposits for 90 days - {$3500.00} each time on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. After the 90 days were up, I called in to inquire about the bonus ( XX/XX/XXXX ), and was told I'm 'not on the list '. I have fulfilled all of the requirements but they said they don't see where I didn't opted into the promotion. But I did opt in - I have a screen shot of the promotion from their app which came the day after my first direct deposit that shows the opt-in offer. I clicked that button back in XXXX and have kept my twice-a-month direct deposit for the same amount for 90+ days. I've called 3 times and been told I'm 'not on the list ' and there's no way to fix it. I think their technology didn't work correctly and sign me up when I opted in. If you review the comments on their own blog, there are several people who say they signed up and didn't get the bonus. In addition, their technology/app has a LOT of complaints online about it kicking people out, not processing promised bonuses, glitching and not making automated payments, not allowing people to log in, etc. In the end, they said there's no way I clicked the opt-in button because it doesn't show it on their end. That just means their technology failed because I did opt in, but apparently was supposed to get a confirmation email ( which I didn't ). But I can't prove a negative - I can't prove i hit the button but they're system didn't register it. This bank is saying their technology is foolproof, and 'no one else ' has had this problem ( per XXXX on XX/XX/XXXX ), so it's my error not theirs. I have been very proactive and precise about fulfilling the requirements of the promotion. I double checked everything and called in a couple of times to check on status prior to the 90 days. Each time they told me 'as long as you opted in, you're fine, it will come in 90 days ', but offered me no way to check status. When I called in after 90 days ( XX/XX/XXXX, spoke wXXXX and XX/XX/XXXX, spoke with XXXX ) to inquire on the status, I was told different stories by different reps. One rep told me she could only check 'one list ' and someone else would have to check the others. Then I got a voicemail and email ( XX/XX/XXXX and XXXX ) stating I'm 'not on the list '. The customer service rep I spoke with XX/XX/XXXX ( XXXX ) said their app works 100 % of the time, there's 'no way ' for them to have missed my opt-in. But also, there's no way to fix it or opt-in now ( if for some reason I missed it then, why can't I opt in now? Nope, impossible, he said ). So according to their customer service line, there is precisely one chance to opt-in for this promotion, their system is perfect and never misses it if you click the button, and if I'm not on the list, it's my fault. They aren't disputing anything else about the promotion ( they've had $ 7000+ of my money each month ), but they didn't register my opt-in 'transaction ' and somehow that's my fault. Why would I go to all of this trouble if I didn't choose to 'opt-in '?? They offered no remediation, no way to take a path to make it right, just assurances their technology never makes mistakes so there's nothing to fix. I think this is a scam to get people 's money deposited with their bank with false promises. They weren't expecting people to actually deposit large amounts to trigger the max {$590.00} ( which I did ). I would like help in getting this bank to deliver on their advertised promotion.
02/03/2024	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NC 27527	Web	Servicemember
A Cautionary Tale of a Nightmare with XXXX XXXX XXXX I recently transitioned my banking to MoneyLion, hoping to leverage their services to enhance my credit score, a challenge for a young entrepreneur with a limited credit history. My decision to switch was further influenced by my husband 's positive experiences with their platform. Yet, my journey with XXXX has morphed into a harrowing ordeal that now threatens the very survival of my business. The nightmare began with the freezing of my account following a standard {$4000.00} deposit from a domestic client, a transaction that should have been routine but has inexplicably put my ability to pay bills and even feed my children at risk. In my search for answers, I encountered an almost non-existent customer service system. The representatives I spoke with offered nothing but hollow, rehearsed lines devoid of empathy or understanding. Their indifference has been nothing short of terrifying. I've spent the day oscillating between bouts of crying and futile attempts to communicate with Money Lion 's team, culminating in a staggering XXXX hours of calls, chats, and emails, ending in abrupt disconnections and no resolution. After being informed of the need to verify my identity, I promptly submitted the required documents : a copy of my ID, a recent utility bill, and a photograph of myself holding my identification. Instead of resolving the issue, each submission was met with a new, seemingly arbitrary critique, the photo didn't show my shoulders, the image wasn't zoomable, and my face didn't match because I wasn't wearing my glasses. The scrutiny intensified with conflicting information regarding my business and residential addresses. Each representative I spoke with seemed to have a different story about what it would take to regain access to my account. Yet the message was always the same : an apology followed by their inability to assist. Requests to speak with supervisors or specialized departments led nowhere. My diligence in following their every direction has led to nothing but frustration. I'm left with a business at risk, employees reluctant to work for me, and the looming specter of late fees on unpaid bills. The fear of never regaining access to my funds, a fear fueled by similar stories uncovered during desperate research, is overwhelming. This entire experience has left me feeling ill, on the edge of a breakdown, and without hope. Having my account access revoked after providing all the requested information seems unjust and downright fraudulent. As I write this, I am distraught, scared, sick with worry, and seething with anger. There was no fraud on my account, only the actions of a company that has now become a roadblock to my financial well-being and peace of mind. I can not fathom how a company can justify such treatment of a customer. My situation is dire, and I implore anyone who reads this to understand the severity of Money Lion 's actions and their devastating impact on real lives. I am at my wits ' end with Money Lion 's relentless invasion of my privacy and their unfounded refusal to XXXX me access to my own account and funds. It's a harrowing ordeal to watch helplessly as gatekeepers of my financial lifeline demand piece after piece of personal information, with no end in sight. With every new request, it feels less like a security measure and more like an unwarranted interrogation, leaving me to question the safety and privacy of my most sensitive information. Now they are asking for a clear photo of the front and back of my social security card and yet another photo of my face and my driver 's license. Their denial of direct communication with a fraud department, a department that should be at the forefront of resolving such issues only amplifies my distress. It's maddening and deeply concerning that Money Lion is holding my money XXXX, effectively paralyzing my business and personal life. This is not just poor customer service ; it's a blatant disregard for customer rights and a breach of the trust I placed in a financial institution that promised to act in my best interest.
06/29/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	MD 21239	Web
Money Lion has reported me as being 30,60,90 days late for my payment on XX/XX/2018. In the app - ( Which is what Money Lion requires you to use to take advantage of moneylion plus ) There's no visibility of the payment ever being missed- So, I would never know of their being a missed payment of any sort. All payments were made on time with money lion and I enjoy what they offer me but the way the payment processing and credit reporting works was not working correctly at the time. My app was showing processed and never actually showed me missing a payment. It wasn't until recently that I went on and saw that I missed a payment ; as it was added to my XX/XX/XXXX credit recently and logged in on the computer to see a missed payment, That information doesn't show as being missed in my app and the moneylion interface is app dominant - Not computer dominant. Even if the payment was missed there are three instances where it still shouldn't have been reported as 30,60,90 1. The payments are made bi-weekly but credit lateness 's are not reported until 30 days late - So, even if the payment was missed ( which I wasn't aware of because the app showed processing ; and after my phone call-Did n't show it as being late at all ) When a consumer goes and pays a monthly payment - They can't pay above what's already missed because that's never allowed and it doesn't even make sense. If my car payment of XXXX is due on the XXXX and XXXX of every month but my XXXX on the XXXX is missed. If my payment on the XXXX comes up - My payment will automatically apply to the missed payment on the XXXX and if that was done all the way until I paid off the loan in full ; technically I was never late on any payments because they're paid every 2 weeks. So, I would be 14 days late on the payment up until I paid the loan off but the timer would reset every time I made a payment. It would never actually reach 30 days. So, it doesn't make sense to go in and report a consumer 30,60,90 days late for a missed payment and continue processing further payments ; without applying it to the late payment or paying the overall " due '' for the previous week. 2.Typically, if a payment is missed - It is re-initiated automatically for re-processing and that is definitely something that is expected if I'm required to do ACH 3. If payments are coming out automatically and the way of the consumer checking to see if payment is fine or not is by phone app and the phone app shows it's fine or processing The information supplied on that phone app should be correct I love the moneylion app because it's a great product but this is a huge mistake and error that is extremely detrimental to ones credit and no credit or banking etc.. Skip over a missed payment and pay a payment ahead of what was missed. It's like drinking out of a cup before you put water in it ... Doesn't make sense and no companies operate this way The late payment of 30,60,90 needs to be removed because yes ; even IF I missed the payment - I was still paying bi-weekly on every payment after that and it's not possible to go 30,60,90 while making payments and your account being current. That's not possible. If my account went 30,60,90 days late the account would have been in default. Instead, I paid off every single week as if nothing was wrong. Why would I be making payments on time and go three months not making a payment of literally {$9.00}? You've got to be kidding me - There was an error with the money lion phone app that showed my payments as all being paid on time and I went based off of that. Eventually paying the balance off - Well before it was due ... This needs to be fixed - I've filed dispute after dispute Money Lion Still hasn't corrected my late payment status ; after I provided pictures showing that their app shows NO late payments on my end. So - Even if there was a missed payment .. I wasn't aware because I wasn't notified and it didn't show in the app at all They need to fix this or legal action will be taken
02/02/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	IA 52722	Web
So I initially started my relationship with money lion by becoming a XXXX XXXX for $ XXXX for access to the Instacash and credit builder feature just because the app seemed to have so many benefits. I tried to sign up for a roar money account repeatedly, but it was giving me an error. More than likely due to a weird botched address. I went through various calls ( XXXX or XXXX ) to try to resolve the error message and get the address updated but to no avail. I have been sending messages intermittently to their absymal email support team who claims the issue had been sent to engineering but no avail. Such slow and endless chains of emails with no resolve. I've been down this road before. So finally on XX/XX/22 I called customer care to get my address updated and during this process the agent had me submit a document to upload to prove my address. It was a statement from XXXX of my other credit accounts. I finally get it updated. It reflects in the app, I go in and wow!!! It lets me open a XXXX account, so I'm excited. I setup a virtual card and then want to order a physical card of course, cause I want the XXXX up to {$1000.00} feature of your direct deposit or qualifying income. Well, you need to add funds. Mind you, I've got XXXX XXXX already, XXXX, MoneyLion XXXX, a current address on file, a document sent to verify and update it and I've got the roar account opened now. So I think it's cool. Nope, it wants me to upload front and back of ID- which was absolutely terrible due to the fact it makes you use the limited resolution camera via the apps camera rather than using your own full resolution picture. It's glaring all around but I finally manage to get some legible pictures. They review it momentarily of course, and it takes me to a screen to add funds. I enter {$1.00} ( something small until I switch my DP to XXXX ) - let me tell you guys... .it now won't let me add money because they're " ... looking out for me '' according to the message. So now, I've got XXXX access, I've got a XXXX XXXX loan with a reserve balance, I've got a MoneyLion XXXX membership, I've got an updated address verified directly by using a picture of a statement I received in the mail the last XXXX days and ABSOLUTELY no way to add money to the account for " my protection ''. They let me open up all this other XXXXt and now I can't add money for my protection? Unacceptable. If it was fraudulent my identity would have already been compromised messing around with them. It's a feeble attempt at security since I've already opened XXXX products. Yes my ID is from a different state. I'm from Florida thanks. I can send anything they need and have and they still can't get this right! I am so over it. I just wan na be able to add funds and for them to stop sending me in circles with absymal support and get a handle on actually have real escalation procedures and US based service. Great idea, terrible execution! Oh yeah, I called customer care AGAIN on XX/XX/22 to tell them about the issue with adding money and their only solutions were to... Wait XXXX hrs and try again, ( not doing that bc that's what they told me about the address update that was very dmn simple that took an ungodly amount of contacts ) attempt to add money from XXXX by adding cash to my XXXX from a different bank, then adding the virtual card they'll apparently allow me to use even though they won't mail me a physical fcking card - and then paying a fee to add money/deposit into my XXXX from XXXX, and logout and login/uninstall and reinstall the app. The the XXXX option is so useless because it has nothing to do with the app not working. I just want them to actually get a handle on their s*it. You don't let people open multiple products then deny them for security verification. Believe me, I'd have submitted all this XXXX beforehand. I regret getting this far and not giving up on this company but I want my XXXX deposit and I want my Instacash increase! Come on!!! Help me!!
06/07/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Charged fees or interest you didn't expect	VA 23233	Web
On or after XX/XX/XXXX, I opened a new loan with Money Lion online and was approved for a {$600.00} loan. At the time of the agreement, the contract stated that in addition to the loan, I would be enrolled in their MoneyLion Plus membership, which was an additional charge of {$29.00} a month. With this membership I was to have access to their site which was supposed to help provide resources to help improve my credit including credit monitoring. They also stated that as a benefit of the membership, my APR on the loan would be 5.99 % ; otherwise, it would be higher depending on my loan amount. My first payments were successfully taken out of my checking account on XX/XX/XXXX, in the amounts of {$46.00} for the loan, and {$63.00} for the membership, both taken out concurrently every 2 weeks. On XX/XX/XXXX I contacted their support team via online chat to discuss my membership because I had concerns about what I was paying, and asked if I could cancel the membership and just continue to pay off the loan itself. This was due to a financial hardship on my end, and was seeking alternatives to at least continue paying off the loan. I was told at that time that I could not cancel the membership because the APR was given as a condition of the membership until after I satisfied the loan. I acknowledged the information provided at that time, and continued to do some research on my end. As of my last payment on XX/XX/XXXX, I have paid {$560.00} towards my loan ( XXXX x 12 payments posted ), and {$760.00} towards my membership ( XXXX x 12 payments posted ). I contacted their support team again because the membership amount paid was still more than their advertised plan per month ( Standard plan according to them was {$79.00} per month ). I was in essence paying {$4.00} per day for the membership, which brings the monthly cost paid to {$130.00} per month. When I inquired about the membership plan today, I was told my membership was {$130.00} per month, which was the first time I had been told that, or saw that anywhere on their site or contract. The representative referred me to the verbiage on the contract which states You are required to pay the monthly Membership fee, the amount will be posted on our Site and App, and revised from time to time. When I followed the prompts on the site to view my profile, it showed that my plan should have been {$29.00} per month, and not the {$79.00} or the {$130.00} that both agents stated on the two different occasions that I contacted them. When I advised the agent XXXX today of this, and asked for an itemization of my payments for both the loan and the membership, she advised that they were unable to provide me anything other that was was already displayed on the online dashboard. At this point, I requested the contact information for their Registered Agent who handles their business licensing, and after a long hold, was offered to have my membership cancelled and only have to pay the remaining loan balance. I initially did not agree to the terms ; instead I tried to probe further regarding the misrepresentation of their membership plan and what I was overpaying on it, and they again advised that I was not overpaying, but they could cancel the membership without penalty on the loan. On my previous conversation I was emphatically told that wasnt possible. I asked for their Registered Agent contact info for a second time, and they provided me their Legal department info out of Utah, which is listed on the XXXX site, but shows their membership with the XXXX XXXX XXXX being revoked. When I advised of this, and again for a third time asked for their Registered Agent, she told me she was unable to provide that information, and again gave me the contact information out of Utah. At this point, I accepted their offer to cancel the membership without penalty, but I duly noted the fact that they would not provide me any additional information regarding the Registered Agent, or an itemization of my payments to date.
09/01/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NY 10461	Web	Servicemember
I had a XXXX XXXX checking account, as well as investment account. XXXX XXXX is powered through XXXX. XXXX XXXX or Money Lion is not a financial institution. Therefore, my only option is to report XXXX, and pray that they ensure my affairs are properly handled and justice is served. What happened was, I reported my card as lost. After I reported my card lost, some unauthorized transactions took place on my account. Something which I've never done. Out of the 2+ years I've had my account, I conduct routine transactions. Nothing out of the ordinary. The week of me reporting my card lost, my account was closed, due to " suspicious activity. '' No further information was provided. Not only did I not receive my money back from the unauthorized transactions, but my account was frozen and I haven't been able to retrieve my funds. I was told by Customer Service that they can't do anything and I have to wait for the money to go back to the state and I have to follow my state 's money claim procedures. Furthermore, I had an investment account as well, which I monitor everyday, throughout the day. I invested a total of {$500.00} in that account. The account started doing well, then after I notice it get back to {$500.00}, I requested it to be withdrawn. What was given to me was about {$340.00}. No explanation of any sort was provided as to why I wasn't given the amount of money as I knew I was supposed to receive, which was {$500.00}. There is nothing in the agreement, that states that a fee would be taken or whatever. This company does whatever it wants to a customer, and because they're online, they talk to you the way they want, then hang up the phone on you. Money Lion owes me the money that's in my account, the transactions which I did not conduct. Which I reported my card lost, before it happened. My account shouldn't have been closed in the first place. Nevertheless, I want the money that is just sitting in there ( which I believe they are trying to steal or conduct some illegal activity ). Informing me of this security team made the decision and it's final. At any time, they could've called or contacted me about some alleged " suspicious activity. '' Which, the fact is, I haven't conducted any activity, which I don't normally do. I've been conducting the same transactions since I opened my account. What caused anything to be suspicious all of a sudden, that hasn't been suspicious for the past 2 years. Nothing was ever changed. My deposits came from the same sources since the account opening 2 years ago. I've made multiple attempts to resolve this. I've tried to get my money, even when they told me of what was needed from me, I contacted the institution which sent my last deposit ( which is the same one I normally use ), and they had no idea whatsoever of the request. Can I please get some justice? I can't even view the transactions, because everything is locked from my viewing. Statements aren't available due to restricted access. Some definite foul play has transpired on my account and I DEMAND JUSTICE. It's only a XXXX XXXX dollars, but it was my money. Using the statement, they there have the right to close, deny account at their discretion, doesn't give them the right to hold funds, and refuse a customer their hard earned money, when they've been wronged. It's against the law to refuse a person their money and to return their funds when they've become a victim of fraud. To make them pay for someone conducting unauthorized transactions on their account. I wasn't able to pay my portion of rent, or get anything to eat because of Money Lion and what they did. I starved for 2 weeks. I had NOTHING to eat. I ended up being evicted and having to move into a shelter through XXXX in XXXX XXXX XXXX because of this foolishness with Money Lion. I will get an attorney and do whatever I have to do because of what Money Lion did to me. Even if it is a XXXX XXXX dollars. Doing this to customers is unconstitutional.
12/03/2022	Yes	Checking or savings account Other banking product or service	Managing an account Problem making or receiving payments	NY 11355	Web	Servicemember
hat happened? MONEY LION App defrauded customers of deposit funds, robbed me of deposits up to tens of thousands of dollars, and customer service complaints have no effect at all, customer service staff and moneylion are complicit in the operation of illegal acts to defraud customer assets, bad attitude, illegal discipline, arrogance, no law, why can such a company continue to operate? Can't the law deal with moneylion and let moneylion continue to defraud and exploit people 's money? What kind of judicial system is this???? Next, I will show you how moneylion forcibly embezzled my money ( even this most basic account number is processed directly without checking, the number is not correct, and I don't know what they are dealing with ) Email 1 my name is XXXX, from the MoneyLion XXXX XXXX XXXX. I am reaching out to assist you with resolving your complaint. You can reach out to me with any questions or concerns you may have through this email thread or contactwith any questions or concerns you may have through this email thread or contact me directly at ( XXXX ) XXXX. My understanding is your complaint is regarding a {$2500.00} deposit from your external account to your XXXX account ending in XXXX initiated on XX/XX/XXXX that has not been received. Is that a correct summary? If not, please feel free to summarize your issue in a reply to me. I apologize for the unsatisfactory customer service experienced you have received regarding this issue. I have investigated your account and see that the {$2500.00} auto-deposit into your XXXX account initiated on XX/XX/XXXX is still pending. In our FAQs here regarding Auto-Deposits, you can see that this is currently outside the estimated delivery timeframe of 3-4 business days. As we are the receiving institution, we are limited in our ability to investigate. There are two ways to look into this further : 1. Complete a 3-way call with you, our customer care, and the sending bank. You can call XXXX XXXX at ( XXXX ) XXXX to complete this at your convenience. Again, you will need to call when your bank is open so we can complete the 3-way call successfully. 2. Provide a copy of the transaction history from the account you sent the funds from, showing that the funds cleared your account. One you provide this, we can initiate an in-depth investigation. If you are unable or unwilling to complete one of the steps above, we can not investigate further. Please let us know if you have any additional questions. Resolving your issue is our # 1 priority, thanks for being the best part of MoneyLion! Best Regards, XXXX XXXX XXXX XXXX XXXX XXXX MoneyLion XXXX XXXX ( XXXX ) XXXX XXXX Email XXXX Thank you for providing a screenshot. You can not send money from your own XXXX account to your own XXXX account. No bank will will allow you to transfer funds from one account to the exact same account, the funds are already there, there is nothing to transfer. On the screenshot it shows from XXXX Checking ending in XXXX to XXXX ending in XXXX. That is the same account. What you are asking to do is impossible for any bank. The requested auto-deposits will be cancelled. Additionally, you must have sufficient funds in the account in order for a transfer to be successful. You can see our FAQs here regarding transfer limits. It clearly states that if you transfer funds within the MoneyLion app to your account at another bank, you are limited to the available balance of your account. Please let us know if you have any additional questions. Thank you for the opportunity to assist you. Resolving your issue is our # 1 priority! Best Regards, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX XXXX The last XXXX numbers of my account are obviously XXXX Let 's see that since moneylion can become XXXX in the end, but it can still handle the results, such blatant fraud, too arrogant I want the CFPB to publish this description on consumerfinance.gov so that
10/24/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Problem with a company's investigation into an existing problem Their investigation did not fix an error on your report	AZ 85719	Web
MONEYLION # XXXX is in violation of the FCRA for inconsistent and inaccurate reporting. Moneylion has provided contradictory information to the credit reporting agencies. For instance, the DATE OPENED differs between XXXX ( XX/XX/XXXX ) and XXXX ( XX/XX/XXXX ), and the ACCOUNT RATING varies between DEROGATORY for XXXX and PAID for XXXX. Notably, my XXXX report lacks a CLOSING DATE. These discrepancies constitute violations of 15 U.S. Code 1681s-2 ( b ) and 15 U.S. Code 1681s-2 ( a ) ( 1 ) ( A ) of the FCRA, which demand consistent and accurate reporting across all credit reporting agencies. I have submitted supporting documentation outlining these violations and discrepancies caused by Moneylion. I request an immediate re-investigation and the removal of the account in question due to these infractions. To avoid inevitable legal action under 15 U.S. Code 1681n ( a ) ( 1 ) ( A ) and 15 U.S. Code 1681o ( a ) ( 1 ) ( A ) for each of these violations, I kindly request that you include a {$3000.00} check as compensation. {$1000.00} per violation for statutory damages sent to the address provided above. XXXX XXXX of XXXX XXXX # XXXX is in violation of the FCRA for the crimes of Inconsistent Reporting and Inaccurate Reporting. XXXX XXXX has provided inaccurate information to the credit reporting agencies. For instance, the accounts payment history is inconsistent, showing late payments of XXXX, XXXX, XXXX, and 120 days late and then reverting to 90 days late. And I received a letter XX/XX/XXXX stating that the information is accurate and they reported it to XXXX and XXXX but i dont have it reported to my XXXX credit report and if no payment was made after XXXX LATE DAYS, how could it revert back to XXXX LATE DAYS? These inaccuracies constitute violations of 15 U.S. Code 1681s-2 ( a ) ( 1 ) ( A ) of the Fair Credit Reporting Act ( FCRA ), which obligates furnishers of information to ensure the accuracy and integrity of the payment history they provide to credit reporting agencies. I have submitted supporting documentation that outlines these violations and discrepancies committed by XXXX XXXX on my consumer report under the FCRA. I request an immediate re-investigation and the removal of the account in question due to these infractions. Additionally, to avoid inevitable legal action under 15 U.S. Code 1681n ( a ) ( 1 ) ( A ) and 15 U.S. Code 1681o ( a ) ( 1 ) ( A ) for these violations, I kindly request that you include a {$1000.00} check as compensation. {$1000.00} per violation for statutory damages sent to the address provided above. XXXX XXXX # XXXX is in violation of the FCRA for inconsistent and inaccurate reporting. XXXX XXXX XXXX XXXX has provided inaccurate information to the credit reporting agencies. For example, the account 's payment history shows a XXXX late payment for XX/XX/XXXX on XXXX but on-time for XX/XX/XXXX on XXXX. Additionally, the DATE OPENED differs between XXXX ( XX/XX/XXXX ) and XXXX ( XX/XX/XXXX ), and XXXX lacks a closure date while XXXX XXXX DATE CLOSED as XX/XX/XXXX. These inaccuracies constitute violations of 15 U.S. Code 1681s-2 ( a ) ( 1 ) ( A ) and 15 U.S. Code 1681s-2 ( b ) of the Fair Credit Reporting Act ( FCRA ), which require furnishers to ensure the accuracy and integrity of the payment history provided to all credit reporting agencies. I have submitted supporting documentation outlining these violations and discrepancies committed by XXXX XXXX XXXX XXXX on my consumer report under the FCRA. I request an immediate re-investigation and the removal of the late payment in question due to these infractions. Additionally, to avoid potential legal action under 15 U.S. Code 1681n ( a ) ( 1 ) ( A ) and 15 U.S. Code 1681o ( a ) ( 1 ) ( A ) for these violations, I kindly request that you include a {$1000.00} check as compensation for statutory damages. Please send this compensation to the address provided above.
10/15/2021	Yes	Payday loan, title loan, or personal loan Payday loan	Money was taken from your bank account on the wrong day or for the wrong amount	CT 06082	Web
Since XX/XX/13 took advantage of XXXX where you borrow money in advance and it is deducted from your paycheck. I have used other cash advance programs that are legit and have not had a problem. Except sometime an app cant connect with your bank so you reconnect with bank and business as usual. Anyway XXXX. With I instcash each pay cycle you can borrow a XXXX a time up to your given allowance per paycycle. You can have it turbo delivered for {$5.00} and can leave a tip. I ended being able to take up to about {$360.00} in advance. On my more recent payday/payback day i went to see if Moneylion recieved the automatic withdrawal they get for payment for previous paycycle advances. On Friday XXXX I still owed {$100.00} payment. Thought maybe it was a failed bank connection so I paid it. Well come Monday I saw they did receive the payback of XXXX. Then the XXXX so I paid twice. I called they admitted this said this I would increase my instach so now is XXXX, I continued with my XXXX cash advances. In the end I did not recieve all of them. I recieved XXXX out ofthe XXXX I owe. They said due to a bank holiday the last couple instacash psyments did not hit my account yet. They had me do a credit builder loan where I get {$170.00} now and XXXX in reserve. Do XXXX total I will make XXXX a month in payments and can take out the XXXX when paid up and it will be reported to credit agency. it would be like a low interest loan in reverse stupidly I did it. I though it was low interest come to find out there isXXXX a month membership fee. You dont get your reserve and worst cant cancel the membership of XXXX a month that literally offers no benefit till you pay back all you pay all instacsh and you amount off what theyre are holding for you which they have not given you yet they can hold as collateral. Now you dont need membership to take instacsh. So they lie in what they take back more from your account what you owe for XXXX so you are forced to take the credit builder app and continue to overcalculate. Then they can hold against they will report to the credit agency which they know you are concerned with in first place. Anyway I called them about the instacsh about t they say I owe in my next paycheck. They resorted to lying saying I owed tips or turbo fee from random dates. That suddenly they just charged me at random for. I got my bank statements I been daily talkingto reps for hours they would argue at first but with my bank statement would have to put me on hold and recalculate they would then say yes your right there have been delays due to Holidays. Although I assure you still have XXXX instacash payments coming your way will be on your account tomorrow. Next day nope not in account. I would call same thing over and over argue trying to pull up random dates of previous times I took advance that were accounted for from weeks before. Again would send rep in email my bank statement. They would admit said put ticket in would extend due gadget wait to see in my account and I never got but they saying I owe triple what I owe forcedmy I a predatory loan for lines that I didnt borrow that they could harass me over and ruin credit I finally started rebuilding. In the end I never got the mobey and when I call they continue the denial but when I email my bank statement they admit it. Just now its been too long for the money to have to not cleared with my bank so they get frustrated and want to cherry pick payments they made to me and not point payments they recieved. Then bring up hidden charges that I may nit see on my end that are only a few dollars anyway and dont account for the couple to a few hundred dollars in over charge. Which I thought my was at XXXX but think actually more in consideration of what they saw I owe my next pay days. I asked them to send a break down multiple times they said they would email it and never do.
12/31/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CA 92301	Web	Servicemember
On XX/XX/2023 at XXXX I checked my MoneyLion account and noticed an unauthorized transaction on XX/XX/2023 for {$500.00} that was pending. I immediately locked my debit card and looked for my debit card but I was unable to find it. On XX/XX/2023 at XXXX I called MoneyLion customer service to report my card lost and dispute the unauthorized transaction. The MoneyLion representative canceled my debit and ordered a new debit card for me. He then told me that since the unauthorized transaction was still pending he was not able to start the dispute claim until it posted to my account. I asked when it would post and he told me it could take 1 to 5 days to post but he would be monitoring my account and when it does post he would start my dispute claim for the unauthorized transaction and contact me to confirm. On XX/XX/2023 at XXXX I had still not received a confirmation from the MoneyLion representative so I called to check the status of my dispute claim. The MoneyLion representative told me that there was a note on my account showing I reported the unauthorized transaction but the previous representative failed to start the dispute claim process. The representative opened the dispute claim for the unauthorized transaction then asked if I needed to order a new debit card and I explained that the previous representative already ordered a new debit card for me. On XX/XX/2023 at XXXX I received an email from MoneyLion requesting that I complete the attached statement of fraud form which I immediately completed and submitted by email. On XX/XX/2023 at XXXX I received an email from MoneyLion stating they have thoroughly investigated my claim and determined that no error had occurred and they have come to this conclusion because it is a card present transaction initiated by me and I have indicated that I have possession of the card. On XX/XX/2023 at XXXX I responded to MoneyLions email informing them once again that my debit card was lost and I did not have it in my possession which is exactly what I told them during both phone calls as well as what I stated on the statement of fraud form which I completed and previously returned. I also attached another copy of the form to this email for them to reference. After emailing my response I called MoneyLion to request a copy of the documents used in the investigation and requested they reopen my dispute claim since they wrongfully denied then closed my claim based on incorrect information. The MoneyLion representative XXXX XXXX told me she would put in my request for the documents and a request to reopen claim based on the additional information I provided. On XX/XX/2023 at XXXX I received an email stating that in order to reopen my dispute claim they would need me to provide additional information or relevant documentation to support my claim. At XXXX I emailed my response informing them that I had already provided additional information by email and again over the phone to XXXX XXXX when I requested the claim be reopened. On XX/XX/2023 at XXXX I received an email from a MoneyLions dispute representative named XXXX XXXX XXXX the documents I requested. On XX/XX/2023 at XXXX I replied to the email from XXXX XXXX and requested once again for my dispute claim to be reopened because they wrongfully closed my claim based on incorrect information stating the debit card was in my possession when in fact the debit card was lost and no longer in my possession. On XX/XX/2023 at XXXX I received a response email from XXXX XXXX XXXX that in order to reopen my dispute claim I would need to provide additional information or relevant documentation to support my claim. I have already provided the required information and relevant documentation to support my claim several times and I will not continue to keep repeating myself to MoneyLions incompetent representatives.
03/21/2022	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	AL 35613	Web
I left my wallet at a convivence store the afternoon of XX/XX/XXXX. That night I received a phone call from a woman who said she found my wallet beside a trash can in a parking lot of a grocery store. This was around XXXX. I met up with her the next day to receive it. I noticed my ID, Debit card, and a couple of XXXX. cards were in the wallet. My XXXX $ cash was missing. I figured whoever found it, took the cash, chunked the wallet. On XX/XX/XXXX I noticed a charge for XXXX on my moneylion account. I called immediately to file a claim with moneylion. The representative closed my card, ordered me a new one which i would receive in 5-10 business days, sent me a fraud statement form and another fraud form to fill out via email and send it back to them. He said i would be issued a provisional credit within 10 business days. Both paperwork was filled out, i sent it back to them on XX/XX/XXXX. It is now XX/XX/XXXX,. I have not received a provisional credit. On top of that on XX/XX/XXXX I was logged into my moneylion app performing my budget to pay my bills. This was my 3rd paycheck ( i was unemployed for 6 months prior ). While budgeting and setting up a payment to my utility company, i noticed my account dropped {$740.00}. It said it went to graceorigins. I have no idea who or what that is. Then it dropped again. another {$740.00}. This time to someone or something named XXXX. I took the remainin {$600.00} and sent it to my cashapp account and called moneylion to report what was going on. While on hold I checked my email and i received 2 emails stating password was changed and phone number changed. I didn't do either on of these. I spoke to 7 representatives the day of 16. They said to wait for the transactions to post then dispute them. Well the morning of XX/XX/XXXX they both posted. I called to dispute them and get my money back that day. i am a single mother of 5 with no help or child support. I need my money back to support my bills and catch up on my 6 months worth of non payment to some places. Again, i spoke to 10 different representatives, was hung up on 8 times, was told they would have a manager call me back and they never did. Finally that evening i got ahold of a supervisor for moneylion. He assure me that I would receive my credit as soon as the fraud department reviewed my disputes. I told him no i wanted to speak to someone higher up vie been told to many wrong dates on things. He filed a complain on my behalf, ref # MLIBLLQM and told me someone from the executive staff would return my call and fix this debacle. well 24 hours came and went, no call back. It is now Monday XX/XX/XXXX. i called and spoke to some other woman, she claims i wont receive a refund for 45 days. told me she has no supervisors available to talk. She told me she can have someone call me back, but they never doo. I want my money back. Im so upset and angry and frustrated. Nobody is on the same page, the customer service workers have no sense of what to do they do not care. To top it off when those 2 transactions, graceorignins and yellena are based out of XXXX and the XXXX. Isnt fraud supposed to call and approve transactions that are sketchy. They surely did not. The instacash that was due on the 17 because i set it up to pay when i got paid so i would never be late, well guess what they were supposed to move that due date to further along in the month so i can get my funds back and then pay it to keep the amount i receieve large for emergency purposes. Well now they are refusing to do that which is going to make me look bad, remove my {$600.00} instacash funds, and not care to give me an answer or transfer me to someone who knows what is going on. Im moving my direct deposuit to a different institution and if i do not get issued my refund i will sue this company.
05/23/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	FL 33063	Web
Hello, on XX/XX/XXXX my MoneyLion checking account ( XXXX ) had 3 pending transactions totaling {$600.00} that appeared that I did not make or authorize. There was 3 transactions in quick succession for near-equal amounts around ~ {$200.00} each, seemingly via an ATM, and were made at a large grocery chain in the state of Washington, and doesn't operate or have physical footprint in Florida at all. I called in to report these the moment I first noticed them. ML proceeded to have me call back in once they were finished pending status a few days later, fine. XX/XX/XXXX : When I called back in, they proceeded to create a fraud case and have investigated, they asked me if I had the physical card with me or not, and I stated I do, they said they'll fill out the forms and for me to wait for the results of their investigation - that was it, no other questions. XX/XX/XXXX : Investigation ultimately deemed " no error '' ( aka I'm guilty of being in on this?? ). Therefore the provisional credit issued upon reporting this was clawed back. Upon receiving their findings documentation which they offered, it appears they came to this decision due to the following : - I had " money in '' via an XXXX deposit on the day before of XX/XX/XXXX ( which is an advance I choose to take out as emergency backup and I've done literally twice a month for over a year, without a single issue ever ) - Highlighted that the funds were " money out '' the next day on XX/XX/XXXX - highlighted that my card is still in my possession ( which I stated when reporting this ) - Highlighted that I didn't make XXXX contact for a week or so ( explained above ) - Case Closed I was pretty taken back by the elementary level of " investigation '', not to mention I'm now out $ XXXX which was paid back to them from the terms of that advance of course ( plus fees and tips ). What angers me is that had I just asked to revoke my payment authorization a few days prior to the due date I could have legally per their terms- chose to not pay them back. Trust me, I would have taken that option and made good later on when back on my feet and working again. I did reach out to my primary financial institution to see if they're willing to work with me on that. I don't have a choice anymore and the roof over my head now depends on this. I refuse to let a company I was so loyal to try to treat me like a criminal. It's offensive. XX/XX/XXXX : I reached out to the grocery store where the transactions took place via social media - received very swift response, aligned concern on their part, and welcomed me to loop them in on updates and to reach out to them via special number to provide detailed info so they can investigate their store further. At this time I also copied MoneyLion 's account to which they also responded asking me to engage via XXXX to try and see other options to explore ( Customer Advocacy team ). This team requested I provide them all my proof/info/data so they can resubmit to the fraud dept. again now with this new info I've gathered and organized. My data gathered being : - proof that I was victim of having leaked PII in XXXX and XXXX as alerted so by XXXX - had two seperate incidents in XXXX of someone attempting to use my personal info to open a bank account and an internet loan without my authorization ( email communications with the banks are saved and available on request ) - proof that I was in Florida, home, that entire week via delivery receipts for food, and even my untouched XXXXXXXX XXXX timeline showing me at my apartmentI did that XX/XX/XXXX : they responded again and identically as they did the XXXX time around. Almost as if they still didnt contact the grocery store or take any of my documents into consideration. Which leads me to CFPB tonight.
09/20/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	DE 19977	Web
I have disputed the below listed account several times over the course of 1 year and it is still reporting on my credit reports despite obviously being reported inaccurately. I have attached a screen shot of how the account appears on my consumer reports. The account type, date opened, term, date last reported are all being reported inaccurately. There are clear differences in reporting between XXXX XXXX XXXX. In addition, this account is a charge-off reporting a balance which is an FCRA violation within itself. The law is very clear, Furnishers of information have a duty to report accurate information 15 USC 1681s -- 2 ( a ). MoneyLion is in violation of 15 USC 1681s -- 2 ( A ) and 15 USC 1681s -- 2 ( B ) as they are reporting inaccurate information and have been notified that they are reporting inaccurate information several times but they continue to report this information knowing it is inaccurate. ( SEE THE LAW BELOW ) This account not only needs to be deleted from my consumer report immediately but MoneyLion should be held liable for damages relating to willful non compliance under 15 USC 1681n. 15 U.S. Code 1681s2 - Responsibilities of furnishers of information to consumer reporting agencies ( a ) Duty of furnishers of information to provide accurate information ( 1 ) Prohibition ( A ) Reporting information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. ( B ) Reporting information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency if ( i ) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate; and ( ii ) the information is, in fact, inaccurate. Both XXXX and XXXX should also be held liable for willful noncompliance for continuing to report this inaccurate information furnished by MoneyLion despite being shown clear evidence of its inaccuracy several times over the course of 12 months. XXXX and XXXX have clearly violated my federally protected consumer rights under 15 USC 1681i ( 5 ). THE LAW IS VERY CLEAR, THIS INACCURATELY REPORTING ACCOUNT NEEDS TO BE REMOVED FROM ALL CONSUMER REPORTS IMMEDIATELY AND XXXX, XXXX AND MONEYLION, INC. SHOULD BE ORDERED TO PAY REMEDY BASED ON THE LAWS PREVIOUSLY STATED. 15 U.S. Code 1681i - Procedure in case of disputed accuracy ( 5 ) Treatment of inaccurate or unverifiable information ( A ) In general If, after any reinvestigation under paragraph ( 1 ) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or can not be verified, the consumer reporting agency shall ( i ) promptly delete that item of information from the file of the consumer, or modify that item of information, as appropriate, based on the results of the reinvestigation ; 15 U.S. Code 1681n - Civil liability for willful noncompliance ( a ) In general Any person who willfully fails to comply with any requirement imposed under this subchapter with respect to any consumer is liable to that consumer in an amount equal to the sum of ( 1 ) ( A ) any actual damages sustained by the consumer as a result of the failure or damages of not less than {$100.00} and not more than {$1000.00} ; ( b ) Civil liability for knowing noncompliance Any person who obtains a consumer report from a consumer reporting agency under false pretenses or knowingly without a permissible purpose shall be liable to the consumer reporting agency for actual damages sustained by the consumer reporting agency or {$1000.00}, whichever is greater.
11/09/2018	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	NC 287XX	Web
I applied for & was approved for a loan for {$500.00} with 5.99 % interets on XX/XX/2018 with a membership for Moneylion XXXX. I received the loan same day XX/XX/2018. My first bi-weekly payment was due of {$19.00} on XX/XX/2018 which was my next payday. All my payments came out of my acct for the loan & the bi-weekly {$36.00} for membership fees starting XX/XX/2018 which all have cleared with no problem. I spoke to XXXX on chat on XX/XX/2018 about cancelling my ACH payment for the loan so I could pay off the loan in full. She explained I needed to call the customer service # XXXX on Friday XX/XX/2018 which was my next payday to make that payment. I called XX/XX/2018 to make the payment at XXXX. I was told their credit card system was down which is the fastest way to process payments so she would have to do it as ACH which would post Monday XXXX XXXX. It did not post so I emailed support on XX/XX/2018 and spoke with XXXX who informed me the payment was returned & I needed to call the support team at the number I called to make the payment. I tried to call on XXXX XXXX twice once in the morning at XXXX & again at XXXX. I was on hold to long & needed to get back to work. I called again on XXXX XXXX four times with very long holds. Finally spoke to someone at XXXX. She informed me that the payment was showing returned. I informed her the money was in the acct & has been as well as my bank acct showed no returned payments. She said it was an issue on their end & she would escalate it to whatever dept that deals with that & she took my contact number & best time to call & she would call me the next morning at XXXX XXXX. I waited until XXXX with no call so I called back. Spoke to a guy and he said the payment was returned as a hard returned that my bank had a stop payment on it which is untrue. He took my debit card # & supposedly tried to process using it but it was declined. He was going to retry the ACH & the payment would post next day which is tomorrow. Then I receive an email from XXXX stating Per my authorization, they have scheduled a retry of my most recent payment on loan XXXX. They are initiating a one-time ACH debit from your bank account on file, for the amount of XXXX on XXXX. My remaining balance after this payment is XXXX. The {$350.00} would pay the loan off in full so how could I have a balance of {$350.00} after the payment? Then at XXXX I received an email saying Your MoneyLion XXXX loan for {$500.00} at 5.99 % APR has been approved. Your money will be deposited into your account by the next business day. I did not request another loan with them. I am currently trying to pay off the existing loan & cancel membership. No money has been deposited into my acct either. So not only are they saying I put a stop payment on the loan payoff payment, they are trying to charge me double for it & saying I took a 2nd loan when the first isn't even paid off. I called back at XXXX & asked to speak to a supervisor. I was on the phone for almost an hr. The supervisor said they would have to transfer it to another dept & it would be 2-3 business days & no payment retry is showing in their system even though I got an email saying it was going to post tomorrow. I am just getting the run around with these people. I have spoke with my bank & no stop payment has been done & they have not tried to process any of those supposed payments. My bank recommended me file a complaint here. We will be doing whatever it takes even if I has to change acct numbers so these people can't take anymore of my money. I am trying to do the right thing by paying what I owe & cloaing this out the right way & they are making it so difficult. They are trying to force me to keep something I don't want & giving me the run around.i am tried of it.
05/27/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	TX 751XX	Web
XX/XX/2022 at XXXX my paycheck from XXXX XXXX XXXX was deposited into my account with money lion a direct deposit from. My employer. In the amount of XXXX XXXX At XXXX am the same morning there was a fraudulent charge of XXXX to XXXX XXXX. Never heard or purchased anything from this online store before. I woke up the morning before XXXX with plans to finish my XXXX shopping with the money I new for sure would be there. I woke up to XXXX $ in my account. XX/XX/2022 At XXXX am there was a buy of bitcoin in the amount of {$6.00} I also did NOT make this purchase. On XX/XX/2022 there was a provisional credit provided to me as I had immediately filed a dispute I had spoken to money lion close to everyday since I woke up and found I had NO money in my account my entire paycheck was gone. Fast forward to XXXX I received an email stating the dispute department found no foul play and would be taking back their provisional credit on XX/XX/XXXX. I emailed them back to say I disagree with their findings and would be submitting this dispute. I was paid XXXX on XX/XX/2022 at XXXX pm due to the holiday I was NEVER sent any notification I had been paid as a matter of fact I had a XXXX $ balance until the provisional credit was taken leaving me XXXX negative now out XXXX $ plus the XXXX. With nothing to show for it it is just gone, lost, vanished with the blink of an eye. I tried to dispute the charge with XXXX XXXX but there is NO PHONE NUMBER ON THE WEBSITE TO GET HELP FROM CUSTOMER SERVICE IF THERE EVEN IS ANY I had to have a order number which I do not have because I didnt purchase anything. I have my mail emailed to me every morning from the United States postal service I can prove I have not had anything mailed to me that was purchased from XXXX XXXX. I am a single mom that is trying to get back on her feet after being in a horribly abusive relationship I wasnt even allowed out my front door to check my mail. I found a good job and finally finding myself and independence. Enjoying my children and the things my employment provides for them I was super excited about our first XXXX without the oppression of my husband only to find all of my money had been stolen. I am not the best at budgeting still learning. Financial abuse was something I endured as well but spending my entire paycheck in one place is something I have NEVER DONE. And wont start now. I have NEVER purchased anything online from any online shopping app or store other than XXXX. I am a prime member why would I shop anywhere else? I wouldnt because I know with XXXX my goods will be delivered and if there is any issue I can send back the merchandise for a full refund. I entrusted my money with money lion and they have completely been a disappointment. I was offered no information while the dispute was being worked on. I have asked for the documentation that lead to them finding no reason to believe there was fraud. My work and my kids are my life. I do not cheat people or manipulate or deceive I treat others the way I want to be treated. And I DID NOT AUTHORIZE NOR DID MYSELF MAKE THIS PURCHASE AT XXXX XXXX. After I stopped panicking and got my self together I changed my pin # s I changed my password on the account several times. I am at a loss. To NO FAULT OF MY OWN. And should not have to pay for nothing. I did not receive or order anything from XXXX XXXX if I could I would give you my phone to check my IP address so you would know it was myself who purchased whatever was worth XXXX. I am now out XXXX plus 2 days of missed work not being able to afford the gas to get there. the stress and anxiety from not being able to afford diapers or wipes or food or anything else for that matter.
11/27/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	TX 78717	Web
To Whom It May Concern : Be advised that your claim is disputed and validation is requested. Under the Fair Debt collection Practices Act ( FDCPA ), I have the right to request validation of the debt you say I owe you. I am requesting proof that I am indeed the party you are asking to pay this debt, and there is some contractual obligation that is binding on me to pay this debt. This is NOT a request for verification or proof of my mailing address, but a request for VALIDATION made pursuant to 15 USC 1692g Sec. 809 ( b ) of the FDCPA. I respectfully request that your offices provide me with competent evidence that I have any legal obligation to pay you. At this time I will also inform you that if your offices have or continue to report invalidated information to any of the three major credit bureaus ( XXXX, XXXX, XXXX XXXX ), this action might constitute fraud under both federal and state laws. Due to this fact, if any negative mark is found or continues to report on any of my credit reports by your company or the company you represent, I will not hesitate in bringing legal action against you and your client for the following. Violation of the Fair Debt Collection Practices Act Defamation of Character I am sure your legal staff will agree that non-compliance with this request could put your company in serious legal trouble with the FTC and other state or federal agencies. If your offices are able to provide the proper documentation as requested in the following declaration, I will require 30 days to investigate this information and during such time all collection activity must cease and desist. Also, during this validation period, if any action is taken which could be considered detrimental to any of my credit reports, I will consult with legal counsel for suit. This includes any listing of any information to a credit- reporting repository that could be inaccurate or invalidated. If your offices fail to respond to this validation request within 30 days from the date of your receipt, all references to this account must be deleted and completely removed from my credit file and a copy of such deletion request shall be sent to me immediately. It would be advisable that you and your client assure that your records are in order before I am forced to take legal action. CREDITOR/DEBT COLLECTOR DECLARATION Please provide the following : Agreement with your client that grants you the authority to collect on this alleged debt. Agreement that bears the signature of the alleged debtor wherein he/she agreed to pay the creditor. Any insurance claims been made by any creditor regarding this account. Any Judgments obtained by any creditor regarding this account. Name and address of alleged creditor. Name on file of alleged debtor. Alleged account number. Address on file for alleged debtor. Amount of alleged debt. Date this alleged debt became payable. Date of original charge off or delinquency. Verification that this debt was assigned or sold to collector. Complete accounting of alleged debt. Commission for debt collector if collection efforts are successful. Please provide the name and address of the bonding agent for MONEYLION INC. in case legal action becomes necessary. Your claim can not and WILL NOT be considered if any portion of the above is not completed and returned with copies of all requested documents. This is a request for validation made pursuant to the Fair Debt Collection Practices Act. Please allow 30 days for processing after I receive this information back. Best Regards XXXX XXXX cc Federal Trade Commission
12/17/2020	Yes	Payday loan, title loan, or personal loan Payday loan	Charged fees or interest you didn't expect	NJ 070XX	Web
On XX/XX/2020 I was able to take out a loan of XXXX by Money lion and agreed to pay it back on XX/XX/XXXX. MoneyLion then breaks the loan up into 3 separate transactions and charges an exorbitant fee of XXXX on each transaction for instant pay to be sent to my bank account in minutes. While convenient and a small fee if it were one transaction, but it seems deceptive to break up one loan amount into 3 separate transactions resulting in 3 charges of XXXX ( almost {$15.00} ) to have the loan sent to my bank quickly for a {$120.00} loan. So in the end, the loan transaction is 2 loans of {$50.00} and 1 loan of {$20.00} ( {$120.00} ). The main problem is the way they break up the 1 loan into XXXX to make more transaction fees, but also the fact that they automatically add a tip amount and their system is designed to trick the person requesting the loan. This fee is pre-set to {$5.00} ( or some dollar amount ) in their system and the person taking the loan must manually change it to {$0.00} or another amount, as opposed to the company having it automatically pre-set to {$0.00} and having the person add a tip of their choosing or leaving it at {$0.00}. I guess on the first 2 transactions of {$50.00} I changed the tip from {$5.00} back to {$0.00} as I do not have money to give for a tip which is why Im getting a loan in the first place. On the 3rd transaction of {$20.00} they then added the {$5.00} tip to the final transaction. Im guessing I forgot to change it from {$5.00} to {$0.00}, but I personally never added the {$5.00} tip or inserted this dollar figure. At some point prior to the XXXX I asked them if I could have some extra time to pay my loan to which they agreed that the XXXX of XXXX would be fine. On XX/XX/XXXX when I went to pay back my loan I was curious as to why I had {$20.00} in fees instead of approx {$15.00}. When I reached out to customer service this is when I found out that there was the XXXX dollar tip on the last transaction of {$20.00}. I asked them to remove it as I did not do this myself and explained to them that this must have been preset by the system and I never would have entered a XXXX dollar tip as Im not in a position to do that. This was on a chat session and I have screenshots of the chat and the person who was the representative said there was nothing they can do to remove the XXXX dollars. They just explained to me that next time I should remove the XXXX dollars and change it to XXXX dollars which is ridiculous because I explained to them the XXXX dollar tip should not be put in there automatically and that it should be set at XXXX dollars and if I want to leave a tip I can enter the amount of my choosing. We went back-and-forth for several minutes and they refused to take off the XXXX dollar tip that I never selected manually. I then contacted money lion by phone and again spoke to another customer service representative and basically received the same information and explained to them that I will have them investigated and that I am not paying a XXXX dollar fee and that I am going to report them because I dont think its fair or legal. These are exorbitant fees that theyre charging and the fact that they are inputting the amount and not the person taking out a loan. I dont know what the loan fees are that my state allows, but I feel like this has to be illegal and borderline fraudulent, if not outright fraudulent. This is probably how theyre making a lot of their money off the backs of struggling consumers. Please look into this matter further. It will be greatly appreciated! Thank you!
09/03/2020	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account	UT 841XX	Web
On XX/XX/2020 I emailed retention team informing them my money is frozen and ask why. They sent an email stating they closed my account ur to membership agreement and they have sent a check that I should receive in 7-10 days. No further action is required on my end. I would never be OK with them sending {$8200.00} in a check to my mailbox that is open where anybody can walk up to it and take my mail out they never asked me where I would like my money sent I believe my mailbox is compromised Ive had issues in the past this is something I take very serious and Im diligent about making sure that nothing important is sent there and they just didnt even care.I would never be OK with them sending {$8200.00} and a check to my mailbox that is open where anybody can walk up to it and take my mail out they never asked me where I would like my money sent I believe my mailbox is compromised Ive had issues in the past this is something I take very serious and Im diligent about making sure that nothing important is sent there and they just didnt even care. I had my SBA loan funded to that account and this is the funds from the SBA loan if somebody has gotten that check and cashed it I would never see that money again that person would ever pay me that money back. I have contacted customer service every single day and put on hold and no one ever returns I have emailed retention 3 to 4 times a day putting help me help me please in the subject line and stating that I would never want that check sent please stop payment please send it to the bank account I have connected to my account please please help me and nobody has responded here it is been almost 10 days and I still receive the check and Im literally awake every single night in a panic because I still to pay back that money whether I get it or not. My account says customer refunded in the amount of {$8200.00} but I havent been refunded thats not what should be on there they can just send out a check and hope that the person receives it and not be responsible for that person not getting it they dont care because if I dont get it and somebody else catches it theyre not responsible for it but they are used to be held responsible. I trusted them to hold my money securely and they have failed me. I waited so long for that money were in the middle of a pandemic and my business was on the line and they have literally taken my lifeline for me. They were very aware that this is my SBA loan as well because they made me verify that it was mine when it got deposited. I havent even received my debit card yet and they close my account saying membership agreement issues the only charges on my account or XXXX XXXX XXXX XXXX XXXX XXXX because I had my money sent to XXXX Pay every day I didnt have my card for that account yet so if using XXXX XXXX is against their user agreement then I definitely went against that user agreement. Please help me if they stop payment that check does it matter if somebodys even cashed it by now the place that cashed it will get a notification that its stop payment and Ill be able to get my money put into my bank account they need to correct my account showing that my customer was refunded because I have not been refunded I also have an investment count that I have {$500.00} in that they have not closed but that I can not move money and it shows the money numbers changing every day but when hit the button to transfer the money it wont let me. Im a single parent this business is my lifeline is how I survive its all I got this money is all I have please help me
05/27/2023	Yes	Checking or savings account Checking account	Managing an account Banking errors	NY 146XX	Web
MoneyLion, I open this bank account. I sent them the information I don't remember the exact date I opened it. And then after using. the card there was no problem. I was buying bitcoins and buying stock with the money I had in there. Then I access the account, then my balance is {$4.00} I believe. And then I was getting ready to add money. And then I had to stop 'cause I had to go take care of emergency. So when I finally got back in there, I couldn't get in. I was locked out They froze my account. I. called customer service. Customer service says that they don't know why you're in good standing. They have no reason here. And then after speaking to them three days later, I received an email from them stating. that they need these documents. So I resent the documents against the wishes of Department of Motor Vehicles and the New York State Attorney General 's office of setting financial statements and. front and back of your driver 's license or I. D. Then a week later or two. I get an email stating that my account is unlocked. I can access my account. So when I access my account, I was in a negative {$310.00} and some odd cents. I call customer service and I asked them what was going on. I also asked in the chat section. said that there was a chargeback. The money that I used to put into the account the bank acts for the money back So I called the banks. The banks told me they never asked for that in order for this to happen that. you would have to start. the procedures and you haven't started the procedures. So meanwhile, going back and forth. they keep standing by the decision that it was a chargeback by my bank. So I keep explaining to them that in order for a chargeback to happen, I would have to start to proceed to sign paperwork and all that good stuff. But they would not listen. They kept going according to how their system was saved. So, therefore, I told them that we can speak to my bank on the 3-way. Would you like to do that? They refused to do that One of their advocates, XXXX XXXXXXXX, Email me and we're just going back and forth with emails, which for some strange reason all the emails I have mostly. from them disappeared. Then I told him we can do a three-way with my bank. So he agreed. My bank, which is XXXX of XXXX of the XXXX of my banks, which is XXXX investment came online and told them. that in order for the procedures to be started to for charged back the client would have to start the procedures and in this case, the client didn't start the procedure. So you guys sent his money back to him. back to the XXXX account and other accounts. which was authorized because he never started the procedures. So the advocates said that he's going back to his back office with this information and I never heard anything until couple of days ago. I logged into my account. My account is XXXX. XXXX When my account shouldn't be XXXX, XXXX should be {$210.00} and some odd cents plus the {$4.00} in there. because I did a dispute and I want on the dispute for {$210.00} some odd cents. Plus, I had {$4.00} and some odd cents in there. but they were not returned that money to me. They're claiming otherwise. I'd attach is what money line sent me. What's highlighted in yellow? is the credit that went back to my banks and my banks never asked for this money back.. If you need any info or information, please don't hesitate to get ahold of me. on this matter. I To my money. I end up trusting a bank like money lions. And then I get screwed in the. screwed in the end when I'm it was a good standard.
09/22/2022	Yes	Payday loan, title loan, or personal loan Personal line of credit	Getting a line of credit	WA XXXXX	Web	Older American
Re : Moneylion, also XXXX, now XXXX XXXX I have been a consumer of XXXX since XX/XX/XXXX having my SSDI, now SSI direct deposited into XXXX. I liked the option to obtain a lending product called XXXX and also used another loan product called XXXX XXXX XXXX XXXX All XXXX was repaid upon receipt of my next months direct deposit and all payments for XXXX loan same or even early as in most recent. Suddenly without notice after repaying my XXXX or XXXX loan eitheron XX/XX/XXXX when DD came in- Im not allowed to borrow either without explanation or so much as getting a promised call back by the consumer advocate which was promised in writing by a XXXX XXXX XXXX Im trying to resolve this mystery, I called the FDIC was told to call XXXX whom agent said had changed again to XXXX XXXX and to complain to the Office of The Comptroller of the Currency as thats who has Authorty over this company. I did so on XX/XX/XXXX. 1-less than 5 minutes after being denied XXXX and XXXX loans an XXXX marketing email arrived. ( copies of all of my communication with XXXX, OCC, and abbreviated copies of legal action against XXXX which I found upon research will be provided ). I will include my email sent to XXXX XXXX XXXX asking for them to call me since the phone no the FDIC provided doesnt allow a consumer to talk with them. 2- My request was emailed to XXXX XXXX XXXX on XX/XX/XXXX no response. 3- XXXX XXXX a XXXX Consumer Advocate emailed me to reach out on XXXX with no phone number to call her and no call that was promised to me was returned to me by their own deadline of XX/XX/XXXX or even today. 4- XXXX asked me to furnish her in an email this morning just after XXXX XXXX PDT a best time to call her to which I once again provided my phone no and asked her to call asap or any appt today that will suit her the earlier the better. She has not called me as of. XXXXXXXX XXXX PDT. 5- Moneylion did not notify me that the underwriting bank changed to XXXX XXXX XXXX XXXX if XXXX nor now. 6- XXXX masquerades as a bank when in fact they are a predatory financial products provider and aggressive marketer of same. 7- I have received no less than two marketing emails per day and often more pushing their XXXX, bit coin, crypto, referrals bonus if {$55.00} more XXXX per day. The friend I signed up last month did not allow me anymore XXXX. 8- Misleading perhaps illegal representation of interest on XXXX as a ( tip ) instead of stating voluntary additional interest of {$2.00} to {$10.00} per {$100.00} borrowed with a {$5.00} per {$100.00} transfer fee. That same fee would apply again if one borrows it for another month meaning the APR is Approx $ 71.88 % per {$100.00}. 9- Credit Builder loans are at 24.99 % per month and if I borrowed {$1000.00}, {$250.00} is held in reserve until the loan is paid off in 12 months at {$94.00} per mo. 10- A membership fee of {$19.00} monthly to even obtain XXXX loans is also taken from my SSI check. Btw - XXXX wasnt refunded me though Im not eligible for XXXX loans. Im researching this companys litigation against ; it is my belief that my complaint is not isolated but rather similar enough to others that Texas brought legal action for same last year. 11- No letter or reason given to me for denial of loan products given to me. 12- please investigate this companys business products and especially lending practices etc. I will be submitting additional email communication with them and news articles on legal action against them by others as well as my OCC complaint.
05/13/2021	Yes	Debt collection Credit card debt	Written notification about debt Didn't receive enough information to verify debt	MA 01104	Web
XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MA XXXX Social Security # XXXX DOB : XX/XX/XXXX I hereby make a ghost-letter attempt to a resolution on various credit items and/or items of public record that currently show on XXXX, XXXX, XXXX XXXX and XXXX respectively. My position is legal based upon sections of the Fair Credit Reporting Act as well as the Fair Debt Collection Practices Act. These laws are to make sure that a level and fair playing field exist to protect American consumers from abusive reporting procedures on credit reports, as well as illegal and deceptive collection practices. I stipulate at this time that are no condition am U making an identity theft claim or accusation, so I demand that policy be adhered to by all creditors and respective credit reporting agencies. Amended consumer rights Fair Credit Reporting Act Public Law 15 U.S.C. 1681 : https : //www.consumer.ftc.gov/articles/pdf-0111-fair-credit-reporting-act.pdf Fair Debt Collection Practices Act : https : //www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/fair-debt-collection-practices-act-text On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly. I especially desire compliance under the 84-month timeline for deletion of negative information, with the deletion of the account details altogether. My dispute is quite specific in the exception area posted below : 605. Requirements relating to information contained in consumer reports [ 15 U.S.C. 1681c ], Section 609 of the Fair Credit Reporting Act ( FCRA ), Disclosures to consumers [ 15 U.S.C. 1681g ] ; Section 610 ( a ) ( 1 ) [ 1681h ], and 611. CREDITOR CONTACT INFORMATION : MONEYLION INC XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX ( XXXX ) XXXX ACCOUNT # XXXX ACCOUNT # XXXX ACCOUNT # XXXX THIS ITEM HAS SURPASSED THE 84-MONTH TIMELINE EFFECTIVE IMMEDIATELY, AND THEREFORE MUST BE REMOVED PERMANENTLY. PLEASE ADHERE TO FEDERAL GUIDELINES AND REMOVE PERMANENTLY. On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly. I am posting this dispute through the Consumer Financial Protection Bureau, the governing body of the Fair Credit Reporting Act and the Fair Debt Collection Practices Act. Please respond to this dispute within 30-days as mandated within federal guidelines. Sincerely, XXXX XXXX
10/14/2021	Yes	Checking or savings account Checking account	Managing an account Banking errors	NV 89121	Web
On XX/XX/XXXX I found it to speak with money lion in regards to transactions that run off the rest of my account and so the 1st issue was was that since I filed my dispute on the XXXX of XXXX the XXXX XXXX XXXX XXXX would have been the XXXX of XXXX. Since I Filed my dispute on XX/XX/XXXX that would have made my 10 business day cover the credit ending XXXX the XXXX XXXX. XX/XX/XXXX came and never knew professional credit in my account. I contacted money lion regarding the situation and money lion informed me that might 10 business day countdown for personal credit started when I returned the dispute form to them. I. I informed moneylion that that was not true that according to the FDA CEF T after XXXX, that professional credit started from the 1st date that they received notice of air. Well they did not listen to that they were not trying to hear to it so they went off their own rules and regulations as they stated Well after days In days of arguing with money lying regarding my provisional credit, they finally issued it to me on XX/XX/XXXX. At tperiod at that time my progressive credit was 6 days late. I informed him that says they were late issuing my 1st regret that they owed me interest. They refuse to pay me interest I will submit a copy of the email that was sent to me by XXXX of their customer advocacy Department denying me the influence that I'm over for them being late and issuing my provisional credit. So today I contacted moneylion regarding the certified authorization however that was that was on my account that should have been released into my account right now we got to talking about my personal credit and the representative XXXX who has spoken I'm the representative XXXX who I had spoke with had informed me that not all of my transactions were listed in a dispute so moneylion has chosen to dispute whatever transaction in days wish not the ones that I had asked them to dispute. I'm seeing a real problem with moneylion and and I'm honestly quiet Sick of them doing unethical illegal and just XXXX up wrong practices regarding financial institutions. I'm really hoping that the consumer financial protection bureau will help an intervening in this situation. I think I would like the XXXX XXXX to assist me in making money lying being held accountable for all the civil and possibly criminal things that were conducted as I was waiting for my Provisional credit. I'm hoping at the CFP B will intervene in this situation and assist me in holding money lying accountable for all the violations that they have exhibited in regards to the situation. I am also hoping that investigate this complaint and vastly inform money lion of the situation. And because this is still hurting my family regarding tregarding them not conducting business as it should be and then conducting business as they want to. I also inform money lying that for them not including all the transactions that I had disputed on XXXX the XXXX that they were wrong for that and they actually owe me more personal credit so XXXX the representative who I have spoke to is if you told me I had to wait for the customer advocacy department to contact me. I hope the CFP B will intervene in this situation and held money lying accountable because to be quite honest they are acting like they are invincible that they are untouchable and that they are above the law. So please see Help me hold money line accountable for all violations that they have done in regards to this situation.
04/15/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Can't stop withdrawals from your bank account	IL 60914	Web
XX/XX/2021 I signed up for a Money Lion , Inc. account and got an XXXX advance that was to be paid back on payday. It came with a fee everytime/plus tip. In XX/XX/2021 they sent me an option to take a credit builder plus loan for {$1100.00}. I did take the offer, but was not aware they only give you {$300.00} of the money then you pay {$44.00} every two weeks towards this loan and at the end once you pay it off you get the reserve which is {$700.00}. A few times I was charged {$9.00} for a membership fee three times in one month. The charges were at different times which is confusing. I paid in XXXX, XXXX, XXXX, XXXX when towards the end of XXXX I got into some financial troubles I notified them they still charged me. They kept running my XXXX bank account. I was charged over draft fees that result in XXXX of dollars. I have to contact CFPB to submit a claim against XXXX for the excessive overdraft. While the bank was working with me MoneyLion was still trying to charge me money. I closed my XXXX Bank account and notified Money Lion, LLC. I was told I could pay off the XXXX outstanding by mailing a check for {$290.00} and the Credit Builder Loan I could pay {$80.00} which would be the amount left over from what I paid. So I paid XXXX between XXXX, XXXX, XXXX, XXXX and since I only got {$300.00} for the Credit Builder loan I could pay {$80.00} to settle the account. A few days later I reached out to reconfirm the address in Utah I was given and was told for the Instacash payment I could only do that through a checking account online. I was nervous about giving them my information b/c I already had my account basically hijacked by them. I had double fee charges and overdraft b/c they kept taking or attempting to take out money for several month. I was told I could use XXXX I loaded money to pay {$200.00} or the {$290.00} to pay Instacash. I paid them then while waiting for the rest of the XXXX to transfer in to pay that off they have tried to process transactions one for {$44.00} for the credit builder loan and another for XXXX. Both were declined. So it is more stress even with a new account it's like ML electronically hijacks it. I understand for them to process a payment I had to agree to let them charge for that transaction but I do not think they should charge my account when they feel like it. I was charged for several money with my XXXX XXXX account for overdraft fees due to this. I am so stressed out by this company. They basically try to charge when they feel like it. Plus the Credit Builder Loan was shady I have never experienced a company giving {$300.00} of a {$1100.00} loan then making you pay the full amount then you get the {$700.00} in reserve. Resolution : My transfer for {$91.00} should come through in XXXX days I want to pay off my XXXX to Money Lion that is what was left over from that. Also, as far as the Credit Builder Loan I no longer want the {$700.00} in reserve with all the overdraft fees and problems I just want to pay off the money I actually got of that loan which was {$300.00} in my XXXX Bank account. I have already paid them {$220.00} which leaves {$80.00}. After pay the XXXX of {$91.00} and Credit Builder Loan I was to be entirely done with this company I never want another company hijacking my account again. I was already in a bad situation for a time then once I was able to pull myself out a little this is what they do.
12/20/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Getting the loan	CA 92504	Web
I've previously taken 2 loans from MoneyLion and quickly repaid them. Contrary to their allegations, the {$500.00} doesn't really help your credit. So I repaid them in full quickly to avoid having money taken out of my bank account and diverted into their investment account with no return. Now it looks like they have blocked me from using their service for no valid reason. MoneyLion is no different than PREDATORY PAYDAY LOANS. They want to keep you in bondage. They only target people who can't repay. For the past XXXX weeks, I've been trying to get a new loan with MoneyLion. The App is not allowing me to proceed. I get an error message saying that my " bank account '' does not qualify. But I have multiple bank accounts and their system is not specifying which account doesn't qualify. I've spoken with XXXX or more managers and called every day. I was told to delete my bank accounts and re-link them. I was told to delete the app and re-install it. I've followed all these steps 100 times. I was even told to use the website instead of the App or use my laptop instead of my phone / the app. I spoke with a dozen agents and asked for managers. Each manager promised to escalate the issue to their support team and call me back, but they do not. One of the managers, XXXX. asked me to provide my bank statements showing that I'm employed and have a direct deposit. I sent the bank statements. She never called me back. Days later I got an email saying that the ticket was closed. I called to find out why and spoke to multiple agents and a manager/ supervisor named XXXX who confirmed that they did receive my bank statements but she didn't know why the app wasn't allowing me to proceed and that she would escalate the issue ( again ) and call me back. She disappeared. I called again and spoke with XXXX who said he was different than the others and would help resolve the issue. He asked me to send him snapshots of the error message i was getting on the phone. I did. He emailed me asking which account i was trying to use, even though my bank statement clearly shows the account with direct deposit. I gave him the account number and he said he would follow up and call me back. He disappeared. Didn't even respond to my last email. I called and spoke with someone who reached out to him while i was on the phone and the agent said XXXX is asking for the last 4 digits of your bank account. The numbers are clearly on the statements i sent. So this is just a bogus request to waste my time but I gave him the numbers and when i asked to speak directly to XXXX, the agent put me on hold, came back and said XXXX is not in the office. A total pathetic lie. I told him he was lying and that i hoped the call was recorded. I was referred to the help desk multiple times and and each time i email them, days later i get a response that have nothing to do with my loan application or the error message on the app. I received an email saying that my money lion checking account was closed and days later another email saying that a new debit card was sent to me. Total nonsense!! My last loan was repaid in full 6 months ago and i cashed in on the investment account to repay it. So now it looks like they've blocked me from using their service. They are not lending to responsible borrowers. They obviously want people who cant repay so they can trap you for years. MONEYLION IS A PREDATORY LENDER! .
11/25/2018	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with additional add-on products or services	CA 90034	Web
On XX/XX/18, I took out a {$500.00} loan from Moneylion.com. MoneyLion requires a {$21.00} loan payment taken out of my checking account every time I get paid ( which when I first took out the loan was on the XXXX and XXXX of every month, but then I changed jobs and it is now on every other Friday ) and {$39.00} membership fee taken out twice a month. I did not think it was fair that I had to pay for a membership I did not want just to get the loan, especially since the membership fee does not go towards the payment of the loan, but I was desperate, so I accepted the terms. When I first switched jobs, I notified them that I was now getting paid every other Friday, instead of the XXXX and XXXX and asked them to hold off taking out the payment until I was paid again. They did not respect my request, and tried to take out the fee, which caused me to have to pay on overdraft fee with my bank. Eventually, they changed it to correspond to when I get paid. On XX/XX/18, I fully paid off the loan by paying to MoneyLion {$300.00}, which was the amount plus interest that was still owed on the loan. According to my bank ( XXXX XXXXXXXX XXXX ), the payment has been fully processed on XX/XX/2018 and therefore the loan is paid in full. I sent an email to MoneyLion telling them they are not authorized to continue taking money out of my checking account, since I have paid off the loan and am canceling the membership. On XX/XX/18, they took out the membership fee of {$39.00}, even though the loan was already paid off and I had already informed them that I want to cancel the membership. I looked at my MoneyLion account and they are planning to take another {$39.00} membership out on XX/XX/18. They are not allowing me to cancel the account or fully access the money in my investment account. ( Part of the membership is they start an investment account for the member and if you click into their app every day they put {$1.00} into the account. This might sound great, but please take into account that membership dues are {$79.00} per month ( {$39.00} twice a month ), so even in months that are 31 days long and one clicks on the app every day, one is still behind {$48.00}, whereas one could probably get the same interest without having to pay them a membership fee, by just having that amount in one 's savings account. ) They say I have to keep {$150.00} in the investment account, even though I want to fully withdraw it to fully close the account. In connection with the investment account, they never allowed me any say on how that money should be invested. Also, they claim they haven't fully processed the payment, but I think this is their way of just trying to milk additional fees out of me. My bank shows it is paid. They are able to process the initial {$500.00} loan within a day, but my payment of the loan and to access the funds from the investment account take 5 to 7 business days ( and if the money from the investment account was in my savings account I could access the full amount ASAP ). Any help you can give me to have the account cancelled, stop them from withdrawing money from my checking account and if I could get back at least the XX/XX/18 {$39.00} fee would be greatly appreciated.
04/19/2021	Yes	Debt collection Credit card debt	Written notification about debt Didn't receive enough information to verify debt	MA 017XX	Web
XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MA XXXX Social Security # XXXX DOB : XX/XX/XXXX I hereby make a ghost-letter attempt to a resolution on various credit items and/or items of public record that currently show on XXXX, XXXX, XXXX XXXX and XXXX respectively. My position is legal based upon sections of the Fair Credit Reporting Act as well as the Fair Debt Collection Practices Act. These laws are to make sure that a level and fair playing field exist to protect American consumers from abusive reporting procedures on credit reports, as well as illegal and deceptive collection practices. I stipulate at this time that are no condition am U making an identity theft claim or accusation, so I demand that policy be adhered to by all creditors and respective credit reporting agencies. Amended consumer rights Fair Credit Reporting Act XXXX XXXX XXXX XXXX. XXXX : XXXX : XXXX Fair Debt Collection Practices Act : XXXX XXXX XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly. I especially desire compliance under the 84-month timeline for deletion of negative information, with the deletion of the account details altogether. My dispute is quite specific in the exception area posted below : 605. Requirements relating to information contained in consumer reports [ 15 U.S.C. 1681c ], Section 609 of the Fair Credit Reporting Act ( FCRA ), Disclosures to consumers [ 15 U.S.C. 1681g ] ; Section 610 ( a ) ( 1 ) [ 1681h ], and 611. CREDITOR CONTACT INFORMATION : XXXX XXXX ( XXXX ) XXXX ACCOUNT # XXXX ACCOUNT # XXXX ACCOUNT # XXXX ACCOUNT # XXXX ACCOUNT # XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly. I am posting this dispute through the Consumer Financial Protection Bureau, the governing body of the Fair Credit Reporting Act and the Fair Debt Collection Practices Act. Please respond to this dispute within 30-days as mandated within federal guidelines. Sincerely, XXXX XXXX
09/01/2021	Yes	Debt collection I do not know	Communication tactics Used obscene, profane, or other abusive language	FL 33056	Web
I am XXXX XXXX and im submitting this complaint myself and there is no third party involved. This Affidavit of Fact is Pursuant to 15 U.S. Code 1692 ( a ) ( b ) which states that The Congress has found abundant evidence of the use of abusive, deceptive, and unfair debt collection practices by many debt collectors. These abusive practices contribute to the invasions of individual privacy among other things which you MONEYLION are in violation as I never gave you my information directly ; I a consumer in fact, agree with The Congress to eliminate abusive debt collection practices by debt collectors, and to promote consistent state action to protect consumers like me against debt collection abuses which you are attempting to do Pursuant to 15 U.S. Code 1692 ( e ) ; Take Notice that Pursuant to 15 U.S. Code 1692a ( 2 ) the term communication means the conveying of information regarding a debt directly or indirectly to any person through any medium and in this specific case you MONEYLION used email, postal service etc. to communicate indirectly with me a consumer who is defined Pursuant to 15 U.S. Code 1692a ( 3 ) as any natural person allegedly obligated to pay any debt ; Take further notice that I am the true creditor Pursuant to 15 U.S. Code 1692a ( 4 ) which clearly states that a creditor is any person who extends credit creating a debt therefore I a consumer created the debt via my extension of credit to MONEYLION ; You MONEYLION shall also know that the term debt is defined under 15 U.S. Code 1692a ( 5 ) comprehensively states that it means any alleged obligation of a consumer to pay money arising out of a transaction in which the money, property, insurance, or services which are the subject of the transaction are primarily for personal, family, or household purposes ; Notice that you are defined as a debt collector Pursuant to 15 U.S. Code 1692 ( 6 ) which states that a debt collector is any person who uses any instrumentality of interstate commerce via mail and is engaged in the principal purpose of collecting debt which you are attempting to do by communicating with me without my prior consent in direct violation of 15 U.S. Code 1692c ( a ) ( 1 ) ; You MONEYLION are also in violation of 15 U.S. Code 1692b ( 2 ) which states that you may not state that I a consumer owes any debt. Furthermore, you have attempted to communicate with me on multiple occasion which is a violation of 15 U.S. Code 1692b ( 3 ) ; You are also in violation of 15 U.S. Code 1692e ( 2 ) ( A ) by giving false representation of the amount of debt allegedly owed and the false representation or deceptive means to attempt to collect any debt Pursuant to 15 U.S. Code 1692e ( 10 ) ; Take further notice that Pursuant to 15 U.S. Code 1692e ( 9 ) articulates that the use or distribution of any written communication which creates a false impression as to its source, authorization, or approval as you MONEYLION is stating that someone other than me a consumer in fact, is the creditor when I am the creditor Pursuant to 15 U.S. Code 1692a ( 4 ) ;
07/24/2019	No	Checking or savings account Other banking product or service	Opening an account Didn't receive terms that were advertised	TX 77382	Web
MoneyLion had pave the wage promotion in XXXX 2019. It states if you opt into the offer via the email link or app they would pay 17 % of the first direct deposit into the new checking account if you maintain the direct deposit for 90 days and that the subsequent deposit must be at least 90 % of the first. Here is what I did : XX/XX/2019 Opened account at MoneyLion XX/XX/2019 opt into the offer via MoneyLion XXXX App XX/XX/XXXX Payroll direct deposit XXXX XX/XX/2019 Payroll direct deposit XXXX XX/XX/2019 Payroll direct deposit XXXX XX/XX/2019 Payroll direct deposit XXXX I followed all the rules in their official rules document but did not receive the XXXX $ bonus as expected. I called customer service on XX/XX/2019 received a call back at XXXX from a lady and was told that I DID meet all the requirement for the direct deposit, but I did NOT opt into the promotion therefore I did not get paid. There is apparently a bug in their app which says I did not opt in even though I did opt in on XX/XX/2019. I had a screenshot of the offer in the Moneylion App with the opt in button ( with XX/XX/2019 date ) which I clicked. She instructed to email the screenshot to online support team which I did on XX/XX/XXXX. Online support mentioned the same thing that I didn't have confirmation that I opted in. ( The ticket number for online support issue is XXXX. ) I called again on XX/XX/2019 to see if they could escalate the issue and I was told by the customer service person that one of my deposit was on the XXXX of XXXX instead of XXXX and that was why I was not added to the list of those who opted into the promotion. That is absurd as whether one is added to the opt-in list is not related to whether one has met the requirement of the promotion since the opt in happened first. I think they are just trying to find ways to tell consumers that they are not eligible regardless. I told him I was told the day before when I called that I met the direct deposit requirement. He then said there is no record that I even talked to the customer service at all suggesting that I lied about my previous conversation. All calls are recorded according their phone system automated message at the beginning so my conversation with customer service on XX/XX/2019 at XXXX should have been recorded. I said I'd like to resolve this without filing a complaint with CFPB and he said, " that is your choice ''. I attached the official rules which I saved from their website. I followed all their rules in the official rules list and if they have additional rules that they wan to use to disqualify the customers ( such as email confirmation for opting in and direct deposit must be on certain days of the month ) from their bonus they need to spell those out in their official rules document first. Attached documents : 1. Official rules from Money lion for pave the wage promotion 2. My statements showing direct deposit in XXXX, XXXX and XX/XX/XXXX3. Screenshot showing XXXX direct deposit 4. Screenshot of the opt-in button with date showing XX/XX/2019.
01/27/2024	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	MO 647XX	Web
On XX/XX/year> I submitted a request to Moneylion regarding why I was not able to access my account. I received an email with a verification link. All documentation was submitted. A generic response said it would take 1 to 2 days to review. XX/XX/year> I called to inquire about my verification as it still was not done. I was told my account was closed and my payroll funds dir3ct deposited that day would be returned and additional documentation was requested. I send the same documentation I had provided before. I contacted my employer HR department to determine what my next step was regarding a returned ach if my paycheck. XX/XX/year> I received an email stating my account was on hold and I needed additional verification sent. XX/XX/year> I called again to find out this time I needed to submit a selfie with my arm showing and the license by my face. I was told it would be that day or the next day and my account would be upheld. I sent the requested info XX/XX/year> I called again because my account was still unaccessible. They said I had a hat on in the picture so I needed to send another one without the hat and the timeline would start over. Another XXXX to XXXX business days. I provided the picture. I called again later in the day to get further clarification on what was going on and was told again the pictures were wrong because the word screenshot was in the file name. This was following a statement by the reprentative that the everything would be resolved tomorrow ( a Saturday ). I asked to speak to a manager because the rep could not provide me the details I wanted to know. Which were : The number directly to the fraud department The policy that states how many days they have to notify me of a hold. I spoke to XXXX the manager who offered zero assistance and instructed me to contact their Trust and Safety department listed in the email. He also told me that Saturday was not a business day so it would likely be another week for verification. No resolution was found. Further information to include. Three different emails had timelines for resolution. 1 to 2 days, 4 days ans 3 to 5 business days. The trust and safety department number listed in the Email provides no option to speak to a representative. XXXX I felt discriminated against as if I was a criminal. I don't even have a debit card to this account to run any other transaction but had yet to change my direct deposit. The only transaction that comes in is my payroll, that has happened twice a month for over a year. My entire access to Moneylion was put on hold so if there is suspicious activity how can I even see it to dispute it if I needed to. This cuts into the timeframe of time to dispute. What if I had a loan payment due? I can't even access the account to pay a loan I have with moneylion. Twice they told me my account was closed but never returned my paycheck to the originator. Their definition of hold and closed are confusing and being used interchangeable but have different meanings.
07/14/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	GA 30047	Web	Servicemember
I have tried to work directly with Moneylion for resolution of the issue with their listing on my credit reports that is listed incorrectly due to their error. However, as I write this complaint realtime, my issue has yet to be resolved. Moneylion stated that they did an AUD Update on XX/XX/2020. However, it has been ample time for this to have been corrected but, the credit bureaus, specifically XXXX has confirmed that they have not received anything from XXXX since their last update on XX/XX/2020 in which they reported the error. Currently, Monelion has failed to fix the issue because they are somehow under the impression that they have fixed the issue and clearly, they have not as neither of my credit reports for XXXX, XXXX, and XXXX reflect the correct status of my Paid in full {$0.00} balance account MoneyLion Loan # XXXX. As of today 's date, XXXX is still reporting my account 30 Days Past Due with a {$86.00} balance with a last update of XX/XX/2020. This loan does not have a balance as it was paid in full and there has not been a 30 Day delinquency. As of today 's date, XXXX is showing this account as open with a {$290.00} balance which is not correct. This account has been paid in full and closed with a {$0.00} balance for two months but my credit report does not reflect that. As of today 's date, XXXX is showing this account as open with a {$290.00} balance which is not correct. This account has been paid in full and closed with a {$0.00} balance for two months but my credit report does not reflect that. I received a call for once regarding this issue from a XXXX XXXX on XX/XX/2020 from the Complaints department. They feel as though the AUD update they say they sent on XX/XX/2020 has fixed the issue when in fact, XXXX has advised they have not received anything from Moneylion since XX/XX/2020 when they reported the error and nothing since. I spoke with XXXX XXXX later that day and then her manager XXXX XXXX who assured me that she would work with the credit reporting manager to get the issue resolved. I advised them that XXXX advised me that they would need to contact the Creditor Maintenance department via phone which is different from consumer customer service, yet, they have failed to do so as the issue is still not resolved. They just keep saying they sent the update and that they have done their part. This is impacting me negatively and delaying my approval for loans and other credit based activities in which Moneylion has yet to resolve. This error that Moneylion has been negligent by causing and failing to fix has caused me hardship, impacted me negatively, financially, as well as caused me to be declined for a disaster relief loan for my XXXX due to the error with my personal credit which is used as the guarrantee. I have provided screenshots, and neither of the people who I spoke with over the phone as well as email have not responded or acknowledged my concerns regarding my credit files still containing the error that they reported.
07/23/2018	Yes	Payday loan, title loan, or personal loan Installment loan	Incorrect information on your report Account status incorrect	CA XXXXX	Web
MoneyLion shows my payments current, but reports as delinquent. XX/XX/2017 - Loan Approved XX/XX/2017 - First payment of {$170.00} due and set to withdraw from my XXXX XXXX XXXX checking account, but the account was not funded so I added my XXXX XXXX, XXXX. account ending in XXXX to my profile. XX/XX/2017 - MoneyLion attempted to debit payment from my XXXX XXXX account. I received an email from XXXX XXXX notifying me that payment was not complete. I forwarded the email with the explanation to XXXX. I did not receive a reply ( email attached ). XX/XX/2017 - Automated email from MoneyLion that scheduled payment was not processed successfully. XX/XX/2017 - Notified via email that account has been placed into Collections. I called and spoke with a MoneyLion representative and explained the situation with accounts. She informed me that when you add an account online, it does not do anything. New banking information must be added over the phone. I told her to keep the XXXX XXXX account ending in XXXX the same and we can use that account going forward. I was set up on a new plan. I expressed my concern about any fees I had acquired since I did make the banking change online and contacted MoneyLion support via email. I was told an adjustment would be made and my payments would be for the correct amount, without penalties. I funded my account for {$170.00} and a withdrawal was attempted for {$200.00}. After numerous phone calls, I eventually connected with XXXX XXXX, Retention Department Account Manager. Once I had her email, I continued to use her as my point of contact. Our entire email conversation is attached. She was able to see the confusion in my file and get my payment organized. I spoke to her about my concern with my credit report. She on multiple occasions told me via email and phone that my concerns have been escalated to a supervisor and they would be addressed. I never heard from a supervisor and have never again spoken with XXXX. MoneyLion shows my payments current, but reports as delinquent ( screenshots of both my MoneyLion account and credit report attached. ) When I did finally speak to a supervisor, they told me that I am in their in-house collections, so even though my loan is receiving regular and current payments, MoneyLion will still continue to report my account as delinquent until the loan is paid off. I do not know if XXXX was collecting as a first or third party collector, so I don't know my rights under the FDCPA and Federal Trade Commission XXXX Opinion. For months I was misinformed about my credit reporting. When I spoke to the supervisor, I asked him to read me all the notes on my account. He informed me that XXXX had escalated my claim, but management decided not respond. Because of the damage this 90 - 119 day delinquency status has done to my credit file, I have had other accounts closed or credit limits decreased citing 'SERIOUS DELINQUENCY '' and " TIME SINCE DELINQUENCY IS TOO RECENT OR UNKNOWN ''
06/18/2020	No	Checking or savings account Checking account	Managing an account Deposits and withdrawals	WA 986XX	Web
well i started a moneylion account in preperation for my eidl loan cause i read it was a good idea to start a separate account for keeping track of spending, So i had the funds deposited and right away i realized that this money lion account doesn't let me send payment, so i cant XXXX XXXX XXXX that have been desperately struggling with covid 19 and not having money for bill 's so i try to link my bank account, it says it doesn't accept my bank, Ok so then i try another of my banks, another error but different it says try again later, i keep trying and no luck, ok so i Create a Bank account threw XXXX which is at the top of their accepted banks i follow the steps give them all my login info reluctance to do so but i just wan na get some money to guys, so its looking promising and the error say this account isn't accepted now this is fishy I'm getting frustrated, i try to contact them through the app no luck, i cant get ahold of anyone, I'm getting worried i have almost 50k sitting in some bank account that i have zero control over, i go online start looking up how to get ahold of someone threw money lion and that's when i start seeing complaint after complaint about theses ' guys and I'm genuine feeling nervous and worried i just want my money out of these guys fingertips, i keep calling trying different combo 's of their runaround phone service and finally reach someone. she tells me that its odd why XXXX bank doesn't work we verify the numbers and she says strange she puts me threw to a supervisor after a hour of waiting on hold a women with a raspy voice get 's on sounding like she had just woken up still yawning, I'm angry at this point and should have every reason to be, i demand my money to be transferred at once, she says that they can not do that, i threating with complaint 's to CFPB and right away her tone seemed to have changed she, says ok we can do a wire transfer, i say why didn't you say that in the first place she didn't answer, so i get on a chat with XXXX bank to verify the numbers of routing and acct to wire the money into they tell me it should only take about 30 min and it will cost XXXX dollars, the Moneylion supervisor XXXX takes the acct information and tells me that the transfer should happen around XXXX i say ok thank you and we end the call after i give her my email to message me when the wire transfer is completed, then around none i receive a email from XXXX saying that the wire transfer can not be completed and that i will have to verify my information even though I've already verified everything i can verify, i go to log back into my account after i read the email and it lets me log in long enough to see that my checking account with nearly 45k dollars is completely gone and my investment account has XXXX dollars in it, and then i shuts me out, I'm panicked now, i don't know what to do, can this company steal my money XXXX dollars i don't know what to do, please help please my number is XXXX.
07/06/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	MI 48221	Web
On and before XX/XX/2023, I was actively depositing and withdrawing money with my MoneyLion online bank account. Once I deposited large amounts of money to my checking account with MoneyLion ; as I was doing online gambling with XXXX ; thats where the problem started. I won several times and would deposit and withdrawal so that I could keep playing the night before and that day. The end result was me leaving {$7100.00} in the account. I then put in for a transfer of {$7000.00} to my XXXX XXXX account. The next morning, not only did the money never transfer but MoneyLion suspended my account, resulting in me not being able to log in. There was no instructions on what to do so I had to XXXX a customer service number. The customer service rep told me they were only able to see an account with my name and social security number that had no money in it. This account had a different email of mine that I didnt know I had. When I told them this is not the account I have been using and that I had lots of money in the account I was referring to having access back to ; they didnt know what I was talking about so I had to look up and provide them with the account I was referring to. Thats when they informed me that I had two separate accounts and the one I was actively using had a different social security number documented with them. I dont know how this happened and asked them to tell me what I need to do to in order to access the correct account with my money in it. They requested I provide several specific identification to verify who I am to an email they provided. I emailed this information and still this wasnt enough for them. They then wanted me to provide proof of my deposits. I sent the XXXX withdrawal screenshots proving the deposits to my checking account to them. They still wanted more proof from XXXX of the withdrawals from my winnings; saying it was insufficient and that they needed more detailed deposit information. I informed them that I would get my lawyer involved since all my efforts in submitting their requested information wasnt getting me anywhere. I had nothing else I could send them as proof of my identity and of my deposits to my account. I immediately received an email informing me that my account was now closed and whatever monies I had would be mailed to me. They wanted me to verify my address and I did that. I never received the check. They also still keep taking money out of my XXXX XXXX for a secured loan I signed up with them with their XXXX XXXX ; causing me insufficient fund fees from XXXX XXXX. Their customer service rep on the phone assured me I would receive my check with the correct amount of {$7100.00} within 5- 10 business days and they would cancel the secured loan and stop trying to take the money out of my credit union. I now have to get my lawyer to help me get my money back and get a new checking account with XXXX XXXX to stop the overdraft fees from MoneyLion.
09/01/2020	Yes	Payday loan, title loan, or personal loan Installment loan	Getting the loan	GA 30062	Web
I took out my first ML Lion late last year. It was a {$500.00} loan, where {$120.00} was disbursed to me and {$370.00} put into a credit reserve. It states VERY clearly on the page where you apply that if you make your on-time payments on your loan that you will receive a higher amount for your next loan and more money available upfront as opposed to in reserves. I pay my {$20.00} a month for their service on top of the loan, made every single payment on time, paid off the loan, and then applied for a second loan. Received an identical offer. Figured that I needed to just establish more payment history and maybe would receive more, so I accepted it XXXX same splash screen that said " receive a higher loan offer/amount if you make your payments on time '' ), made every payment on time, paid it off. Went to take out a third loan and now received less money. Paid it off in full and am now receiving less again. I reached out to support XXXX times and opened a support ticket that has been ignored. The first two agents told me that they were escalating to engineering for review and I would receive contact in 3-5 business days. That timeframe came and passed and no one contacted me. It bears noting that I have been told at least 15 times over the years in relation to either my investment account, loan, or checking that I would be contacted by engineering and no one ever has. I think that it is an internal joke that they use when they don't know how to help a customer. My credit score has improved over 100 points since I took out my initial loan, I have paid off 3 loans in full with 100 % on-time payments, and paid them {$19.00} per month for the luxury of this service ( getting a measly {$100.00} every few months ), yet they are offering me less money now than before. The agents are now telling me that it is because my linked bank account doesn't have enough money coming in to qualify for me. This doesn't make sense for several reasons : - I receive over {$7000.00} on average per month in direct deposits, so I don't know how anyone could get a loan of more than {$100.00} in that case - Their own loan application splash screen says NOTHING about the money in your account, it is very clearly stated that on-time payments will drive a higher loan amount with less in escrow The bottom line is that their app and website both mislead consumers into taking out a loan that will improve their credit based off of payment history and provide higher amount loans in the future, but if you actually use the product, you are spending a ton of money on miscellaneous fees on tops of the advertised APR and when you go to try to receive a higher loan, they will give you the run around and myriad excuses as to why they can't without any underwriting process or true explanation. I am also still being charged the {$19.00} per month for the loan service even though I do not have an active loan.
07/01/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	IN 460XX	Web
I took out a self-lending " loan '' with Moneylion where the loan is funds that I pay to myself in an account. When the loan matures, I cash the loan out with a withdrawal. In the meantime, Moneylion reports to the bureaus that I am making payments. I had the account set up on auto payment, which is a requirement of the company when you set the account up ( it must be linked to an account ) and they didn't take the payments out of the account. There were always funds in this account as this was the account that my direct deposits were going into and I was always employed and I had my withdrawals scheduled for when my direct deposits were put into the account. I followed up with Moneylion but they don't have any customer service agents who speak XXXX as their first language and the language barrier was difficult to break through. I kept trying to process the payments but they kept reporting the payments as past due when I kept explaining that there appeared to be an issue with their auto-payment system because the account had money in it and I had verified the numbers were accurate, even unlinked and re-linked the account. Instead, Moneylion, single-handedly brought my score down more than XXXX points when I had enlisted their services to boost my scores. I was obviously in good standing because they extended an offer for a credit card, which I accepted to try to rebound my score a bit. They continue to report the account as charged off when it is NOT charged off. It is in good standing as the attached screenshots show. In fact, when I finally had enough and closed the accounts, Moneylion paid ME the money they owed me for self-lending. since this was me lending myself money by paying into a savings account for the soul purpose of trying to boost my credit score. I have tried disputing this but Moneylion doesnt ever fix the propblem. Now, I am about to lose {$10000.00} in earnest money and the home I am under contract on and be without a home for my family to live in ( because I already sold my home on XX/XX/XXXX ) due to their derogatory marks. Their derogatory marks need to be removed as this is the only thing preventing me from closing on my home and they are being reported in error as the documentation that I am uploading clearly shows. Additionally, when I opted to close the account early, there were fees assessed that weren't itemized. I have NEVER been provided a statement or itemization explaining these fees. When I log in through the app and on the computer, there is ZERO transparency and no access to past statements showing balances, fees, payments, etc. There is no truth in lending or transparency and leaves a lot to the consumer to question and wonder about where their money is going. I have a very short period of time for this to be resolved before my XXXX is forfeited to the seller of the home. I ask that this is resolved in a timely manner. Thank you.
07/20/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	TX 75067	Web
On XX/XX/2021 I received a fraudulent withdrawal in bank account for {$1000.00} from a company called MoneyLion. Having never heard of this company I immediately contacted my bank and informed them of the charge. The bank informed me that someone had gained access to my bank account number and used it, since this was the second fraudulent charge on my account in just a few weeks they suggested me close the account. They also suggested I contact MoneyLion while they preformed their investigation. I contacted MoneyLion and informed them that this was not me and that I had recently had other fraudulent charges on my account as well and would be closing the account per the banks fraud departments instructions. MoneyLion informed me that they would also be doing an investigation and would contact me as soon as they had completed it. I never heard from Moneylion again and the bank refunded my money as well as closed the account. I assumed everything was worked out. Yesterday, XX/XX/2021, after looking into my credit report I found that MoneyLion was still on my credit and was reporting a balance of {$1000.00}, a high credit of {$1000.00} with a {$130.00} passed due amount, a monthly payment of {$96.00}, and that I was 30 days late on payments as of XX/XX/2021. My credit report shows that on XXXX this loan was opened on XX/XX/2021 as for XXXX and XXXX the loan was opened on XX/XX/2021. I immediately contacted MoneyLion 's customer service. I again explained that this was a fraudulent charge which I had previously contacted them about and that the bank account used had been shut down due to fraud. After asking for my information to verify me and to look up my account with them I was told they would have to do an investigation. When I asked what resulted from the previous investigation the gentleman informed me that he did not see a previous investigation. I then asked to have the account information sent to me from when this was set up so I could see it and he then told me that I did not even have an account with them. When I asked how that was possible he said he only had limited information on his end and would need to speak with the back office who handled these situations. I asked for the number to the back office and whomever handled this to which he informed me they do not have a phone. I them proceeded to ask how that was even possible considering it is XXXX and everyone has a phone. I asked him how he contacts them and he said they have a server to which he contacts them. He then said they would contact me after they finished their investigation. I asked how that would be possible without a phone and since I had never received anything before how would I know that they would really get back to me. The gentleman then proceeded to act as if he could no longer hear me even though he would stop talking as I was speaking and then hung up on me.
12/07/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	SC 29732	Web
In XX/XX/2018, i took out a loan with Moneylion to help with my credit. My loan payments as well as the membership payments were deducted from my checking account. In XX/XX/2018, my checking account had to be closed due to fraudulent activity. I called Moneylion and reported this and gave them my new accoynt information. My loan payments were coming out of my checking account, however the membership payment did not i attempted to pay online but it would not let me I called Moneylion once again and gave them my checking account infornation again and was assured it was taken care of My loan payments continued to come out of the correct account but membership payments did not So again i tried emailing them i received a message back saying they coukd not locate my account I called yet again and was told that my membership payments were trying to come out the closed account and the customer service representative was very rude and even scolded me. so once again i updated all of my information When my next loan payment came out my membership payment did not. i tried calling again several times. i would sit on hold for 30-45 minutes each time before the call would be dropped. My loan payments continued tocome out of the correct account In XX/XX/XXXX my credit score dropped 61 points only because Moneylion reported my membership payments as late I called again and after being on hold for almost an hour i spoke with a male representative who told me that i wasnt making my payments and then hung up on me I posted to their XXXX page what had happened and was then contacted by a woman who claimed to be a supervisor She apologised and assured me that she would take care of the situation. she also told me to dispute the credit entry with XXXX i waited for over 2 weeks to see the changes she had promised me on my account nothing was ever done. Mid XX/XX/XXXX my credit score dropped again another 43 points. Again only because of Moneylion. I call again daily for almost a week unable to get through. on XX/XX/XXXX i finally am able to speak with someone. i again updated all of my information. The customer service representative i spoke with apologized and told me that they had messed up and assured me once again that it was all taken care of. i set up for my membership payments to start coming out of my corrEct account on my next payday. He then tokd me to contacT XXXX and dispute the entry. i disputed the entry with XXXX as well as XXXX. i received notice today that Mobeylion had cobfirmed with them that the entry was correct. So i call them again. The csr this time assured me a supervisor would be calling me right back. Now 3 hours later i am still waiting. i have been trying to resolve this for now going on 6 months. And again my loan payments cobtinue to come out of the correct account and i have never missed a payment.
01/12/2020	Yes	Checking or savings account Other banking product or service	Managing an account Fee problem	NC 27262	Web
On XX/XX/XXXX I received a {$1.00} fee for administration costs. From XX/XX/XXXX through XX/XX/XXXX by Moneylion 's own admission my MoneyLion Plus Membership was transferred to their new Credit Builder Plus membership. I was receiving a 1 $ day and still now have a 390+ consecutive day logon streak, they owe me a {$1.00} to my investment account from XX/XX/XXXX through XX/XX/XXXXwhen I was forced to the new membership structure. Moneylion was unable to fix my funding account to allow me to fund the account from XXXX only withdraw to XXXX when I attempted to switch to XXXX where my direct deposit it, I switched back unsuccessfuly to XXXX and it is still not working as of today ( XX/XX/XXXX ). I have found a way through XXXX to get money to the Moneylion checking account so I can meet their new requiiements to get the membership fee waived. For all of XXXX and XXXX, they owe me {$19.00} to either my investment account or checking account. As a courtesy they are saying they will give me the membership fee for XX/XX/XXXX, but that has no value to me since I know the requirements to get it to {$0.00}. I have reviewed the response made by the business in reference to complaint ID # XXXX, and have determined that my complaint has NOT been resolved because :. I did hear XXXX was assigned as my complaint contact and she left one voicemail letting me know that fact but did NOT explain the outcome of any inestigation that the letter refers to. The first membership payment was made by me on a XXXX account a day before it was due ( XX/XX/XXXX ) as I knew it would fail since I could not get any funds into the account. The XX/XX/XXXX date must have been when it actually hit your account. Until the last four days in XX/XX/XXXX ( over a month later ), I have been fighting about this XX/XX/XXXX membership payment continuously showing as past due on my account for over a month. I had to send screenshots of the XXXX Account it was deducted from more than once to agents of Moneylion support to have it removed. This XXXX payment is finally resolved. The issue IS on your end and not with XXXX nor XXXX. I am still due the {$1.00} a day from XX/XX/XXXX through XX/XX/XXXX. It appears Due Diligence was not done by XXXX or Moneylion and while the XXXX Membership waived as a 'courtesy ' is actually due with no courtesy ( It is legally due when no service was provided ), I called back XXXX and emailed her and have yet to get a return call. This matter is not considered 'closed ' and will escalate if necessary. My compromise will be to correct the membership credits to my investment account for 2 months or the checking accounts PLUS the {$1.00} a day deposits to the investment account per your agreement. I have been a supporter for over a year and hope we can continue a civilized and productive relationship.
06/21/2019	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	GA 30047	Web
My Complaint is regarding Credit Reporting - Not Being Updated and Reported to All Credit Bureaus Correctly Everyone I speak with at this company is dismissive and does not care about resolving issues. I have had ongoing issues with the company. Due to this, I was finally escalated to The Office of The President on XX/XX/XXXX and I spoke with XXXX XXXX/Escalations Department. He attempted to assist me regarding the issue with my XXXX that was taken from my bank account but not added to my Investment Account and my account not being reported to XXXX. As of XX/XX/XXXX, Money Lion reported my Plus Loan with the incorrect balance only to XXXX and XXXX. Money Lion advertises that they report to all three credit bureaus but are not reporting my account with all three credit bureaus. There has also been no update to my XXXX and XXXX listings since XX/XX/XXXX over 30 days. Per the FCRA, the company is obligated to report accurate information to the credit bureaus. I also had an issue with my money that was taken from my bank account not being added to the Investment Account and unaccounted for. The {$50.00} was taken from my bank account on XX/XX/XXXX on time successfully. However, it wasn't added to the investment account until XX/XX/XXXX manually per XXXX. In my conversation with XXXX, he advised me that there is one man responsible for credit reporting and he sent him a message during our call and said that he will call the person directly and call me back. He called me back about an hour later an advised that the guy alleged that he sent an update with the correct balance reflecting my two payments to all three credit bureaus on XX/XX/XXXX. However, as of today 's date, XX/XX/XXXX, there still has not been an update to the money lion accounts since XX/XX/XXXX for XXXX and XXXX. There is no money lion account currently reporting to XXXX. I have spoken with XXXX and they advised that they report what they receive and the account isn't on the report because it has not been reported. Also, you can not dispute an account that does not exist. This company keeps trying to blame the credit bureaus for issues that they are responsible for. The credit bureau only reports what creditors send to them. On XX/XX/XXXX, I called back and attempted to reach back XXXX as he advised that I could call and ask for him directly. I was advised that he no longer works with the company. I previously emailed him and received no response. I was refused escalation of my issue when I requested to speak back to the department who was assisting me and hung up on. I don't know if XXXX is no longer with the company but he is the only one outside of XXXX that I have spoken with who has ever tried to resolve my issues. My credit reporting needs to be corrected by money lion immediately as it is overdue.
09/23/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	FL 32812	Web
I used my MoneyLion account to purchase product from XXXX XXXX XX/XX/XXXX. There were two separate purchases, one for {$69.00} and one for {$630.00}. The merchandise was returned as it was not the correct product needed and had protection on the items. The items were successfully returned on XX/XX/XXXX and XXXX XXXX provided a refund to my account with the return/credit transaction receipt pictures for MoneyLion. XXXX XXXX COMBINED my return for a total of {$700.00} to be credited back to my card ending in XXXX. XXXX XXXX stated this should take 3-5 business days depending on my bank to receive the funds. By XXXX, I still had not received funds to my MoneyLion account for the returns. I was advised by MoneyLion to file a dispute. I filed dispute XXXX. Finally, on XX/XX/XXXX I was provided a provisional credit for both disputes. On XX/XX/XXXX MoneyLion sent a generic message stating : We have thoroughly investigated your claim and determined that no error has occurred. We have come to this conclusion because : The transaction ( s ) were completed by the authorized user. You are solely responsible for the use of your account. This includes all charges and transactions made by an authorized user and any fees resulting from their actions. The provisional credit that was previously applied to your account will be adjusted. An amount of {$69.00} will be reversed on XX/XX/XXXX. my MoneyLion account for the returns. I was advised by MoneyLion to file a dispute. I filed dispute XXXX. Finally, on XX/XX/XXXX I was provided a provisional credit for both disputes. On XX/XX/XXXX MoneyLion sent a generic message stating : We have thoroughly investigated your claim and determined that no error has occurred. We have come to this conclusion because : The transaction ( s ) were completed by the authorized user. You are solely responsible for the use of your account. This includes all charges and transactions made by an authorized user and any fees resulting from their actions. The provisional credit that was previously applied to your account will be adjusted. An amount of {$69.00} will be reversed on XX/XX/XXXX. Please take the necessary steps to ensure that there are sufficient funds in your account to cover the amount that will be debited, as well as any purchases or payments you plan to make. Moneylion is not to touch my account or remove any provisional funds from the account regarding the disputed transactions. I emailed them back letting them know they are to leave my account alone and have 1 person reach out to me about this. Unfortunately, filing disputes with Moneylion is awful. They went ahead anyways after being reported to XXXX accreditation and reversed the {$69.00} amount and this account is now negative. MoneyLion is literally stealing money from me - I will not allow this.
08/27/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	GA 30815	Web
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Ga XXXX To whom it may concern : I RECENTLY received a copy of my CONSUMER REPORT and I noticed some late payments being posted on my CONSUMER REPORT! XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( Money Lion ) XXXX XXXX XXXX XXXX Your company is in CLEAR VIOLATION OF THE LAW! Under 15 U.S. Code 1681b - Permissible purposes of consumer reports. The LAW CLEARLY STATES a ) In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : 2 ) In accordance with the written instructions of the consumer to whom it relates. Did I GIVE ANY WRITTEN instructions to FURNISH THIS ( ACCOUNT ) on my CONSUMER REPORT! Now further more the FCRA 15 U.S. Code 1681a - Definitions ; rules of construction SO EXCLUSION from a CONSUMER REPORT, clearly states 2 ) Exclusions.Except as provided in paragraph ( 3 ), the term consumer report does not include A ) subject to section 1681s3 of this title, any ( i ) report containing information solely as to transactions or experiences between the consumer and the person making the report ; NOW THE TERM PERSON defined by Congress means person ( b ) The term person means any individual, partnership, corporation, trust, estate, cooperative, association, government or governmental subdivision or agency, or other entity. So therefore a LATE-PAYMENT is a TRANSACTIONAL experience between the CONSUMER. Which CONGRESS define consumer ( c ) The term consumer means an individual. Which is an INDIVIDUAL ( me ), and the person making the REPORT which is ( the company name ) So since its a TRANSACTION between the CONSUMER and the PERSON! Delete the above LATE-PAYMENT FROM MY CONSUMER REPORT! This AGENCY is in violation of 15 U.S. Code 1681. Now Im not telling you to delete the account! Im asking for you to delete the above LATE PAYMENTS which are in violation of being REPORTED and keep the account. Now FAILURE TO RESPOND! I will take LEGAL ACTION. Due to you being in VIOLATION OF THE LAW! The law SAYS under CIVIL LIABILITY. 15 U.S. Code 1681n - Civil liability for willful noncompliance a ) In general Any person who willfully fails to comply with any requirement imposed under this subchapter with respect to any consumer is liable to that consumer in an amount equal to the sum of ( 1 ) ( A ) any actual damages sustained by the consumer as a result of the failure or damages of not less than {$100.00} and not more than {$1000.00} ; or ( B ) in the case of liability of a natural person for obtaining a consumer report under false pretenses or knowingly without a permissible purpose, actual damages sustained by the consumer as a result of the failure or {$1000.00}, whichever is greater. Respectfully, XXXX XXXX
08/30/2019	Yes	Checking or savings account Other banking product or service	Opening an account Didn't receive terms that were advertised	NJ 07030	Web
Bank Name : MoneyLion / XXXX XXXX XXXX Bank Address : XXXX XXXX XXXX, XXXX, Iowa XXXX Account Type : Checking Routing Number : XXXX I was targeted by MoneyLion via a digital ad to sign up for a new Checking and Investment account with them associated with a 'Pave the Wage ' program. Here is a link to program ad : https : //www.moneylion.com/learn/doing-our-part-to-pave-the-wage/ Get 17 % extra pay up to {$590.00} Women typically earn 17 % less than men*, and were helping to close the gap by giving you a 17 % cash bonus up to {$590.00} on your first direct deposit. To take part, check your email and MoneyLion app for an opt-in message and set up direct deposit of $ 500+ into your MoneyLion Checking Account. On XXXX XXXX 2019 I downloaded app, signed up for accounts on and opted into the promotion when prompted in the app by clicking the offer. I then immediately set up Direct Deposit following directions provided within the app and online and starting receiving bi-weekly paychecks to my Money Lion account ending in x XXXX as follows :XX/XX/19 : XXXX XX/XX/19 : XXXX XX/XX/19 : XXXX XX/XX/19 : XXXX XX/XX/19 : XXXX XX/XX/19 : XXXX Further, I called their phone support # XXXX on XXXX XXXX, 2019 at XXXX ET and spoke with a rep who assured me that my account was set up correctly, that I was enrolled in the Pave the Wage promotion and that my paycheck direct deposit was completed. I requested he send me a record of the conversation in writing, however that did not happen. He told me that I should expect to see the bonus post without issue to my account per the terms of the offer. Now 5 months after my first successful direct deposit I have not received the promised bonus payment. I again called MoneyLion phone support today ( XX/XX/2019 ). The first rep said I was not on the enrolled account list ( despite what the rep on XX/XX/XXXX ) told me and that I was ineligible unless I could send them an email confirmation of my opt in from when I signed up. I told her that I could not send a confirmation as I never received one within the app and did not have access to emails from that far back ( I had to delete to make space ) I called back again on XX/XX/XXXX and spoke to another rep. Who after being notified of the call on XX/XX/XXXX told me that I was ineligible for the offer due to confidential reasons and would not tell me why I did not qualify. I cited the program terms as I understood them per the URL above that is enrollment in app via digital opt in to offer, repeated direct deposits to new account, and rep could not tell me why I specifically didn't qualify despite my understanding that I followed all rules and directions as stated, just that I wasn't on the list. I asked to speak to a supervision and rep said that would do me no good and did not allow me to escalate.
01/04/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Improper use of your report Credit inquiries on your report that you don't recognize	FL 32244	Web
I got my first credit builder partially secured installment Loan from MoneyLion in XXXX of XXXX and was finally able to pay it off in XXXX of XXXX with a approximately a {$400.00} principal payment left. The first loan was a ok process and they offered me what I thought it was a good deal since I was looking to get a positive line of credit to start rebuilding my credit to possibly get it off the ground and a opportunity to save some capital. Moneylion presents itself as a lender that helps clients get ahead with a low risk collateral loan. Moneylion both times loaned me {$1000.00} once in XX/XX/XXXX and {$1000.00} XX/XX/XXXX. Moneylion on the first loan gave me appx {$600.00} of that {$1000.00} in XXXX and I made the payments on time but Moneylion brought in other fees such as Membership fees that were {$20.00} nearly and credit monitoring fee was {$5.00}. MoneyLion also gives out high payday loans as a incentive for tagging on {$20.00} membership fees that you have no idea about until you look at your statement. MoneyLion some weeks was able to get me out of up to {$300.00} because of this obligation that had me going in circles to pay at first. Florida has a cooldown period before you can take any type of high risk funding. This company was really a lender that is waiting borrowers to default while making interest off of me in every way and also selling my personal information to third parties malicious, phishing site that post links on MoneyLions platform its a App that advertise clickbait but is how you make sure the payments actually go through. The system will sometimes unlink the account that you make the auto payments out of and MoneyLion doesnt give you a call to see whats going on with the payment that was scheduled which is unlawful They then report to your credit report negative and of course they then add even more Interest and 5 % late fees on to the principal of your loan. Then the third parties have your banking information, and all the information you trusted Moneylions payment platform which they guarantee its secure but I believe they leak your data because you start to get cold calls your phone stating your approved for a loan you know nothing about and 100s of text messages text messages a link, emails with the same. Moneylion is a malicious lender who reports inaccurate information to credit bureaus with inflated balances on installments and false late payments along with in many states illegally charging extreme interest rates, collecting a membership fee monthly almost equal, giving third parties sites access to SSN, Addresses, Banking Accounts numbers etc, forcing customers to sign contracts stating they are signing over all their consumer right and the right to a jury trial before they loan any amount of money.
08/23/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	TX 79118	Web	Servicemember
You I have an account with Money Lion bank. I deposit {$1500.00} with them this last Friday XXXX. I withdrew XXXX Dollars of that money shortly after that on the same day. Immediately following My withdrawal they, Money Lion, suspended my account saying this was suspicious activity and suspected it to be fraudulent activity. I can appreciate that, however I was not made aware of this until the following day After I had called a tow truck to pick up my vehicle that had overheated. Imagine my situation when my card wouldnt work and I couldnt pay the tow company! I had to call a friend to bail me out and then I had to leave my vehicle at the impound yard and it is still sitting there. I have this account set up on text messages for all transactions and I was not made aware of anything concerning my account being suspended. Upon checking my emails later I found an email from Money Lion saying the aforementioned. All the email said was that my account it is suspended because of suspected fraudulent activity. It said nothing about sending them documentation. I only found this out until the following morning, Saturday when I was able to contact Customer service at Money Lion to let them know that it was me making the transactions. Every CSR I spoke to you seem to be reading a script over and over they apologized the first two, were of absolutely no help told me where I could email my documents after informing me that I needed to email documents Which consisted of copies of my identity. They confirmed receipt of my email and told me it would be 24-48 hours before my account would be unsuspended. I Explain to them over and over again that I needed them to make an exception could I please speak to a manager or someone I know that they couldve made an exception. I told them I am on a fixed income and that is all the money I had. Could they please expedite this, that my rent is due that my vehicle needed repair that is all the money I had. They said they could not do that. I asked for management and I was disconnected I called two more times with the same response I was hung up on. Finally I called again and was toldBy the CSR That she was not able to get through to any management either that she was very sorry. What is this time I am crying and I am at I am beside myself. I went to their website and pleaded with them through email again and was only met with a canned response that they had received my messages and that now it was going to be within 15 days that my account would be unsuspended. I dont know what Im going to do. Isnt there someway they can be dealt with is this legal? That is all the money I have. That is my money how can they do that. At the very least it is and compassionate and they clearly clearly dont give a hoot about people.
08/15/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	PA 190XX	Web
On XX/XX/XXXX I wrote a support email to MoneyLion telling them that my XXXX XXXX account has disconnected all third-party apps and I was closing my XXXX account because it caused a lot of problems for me financially. I received an email back from XXXX on XX/XX/XXXX stating to uninstall the app and re-install, which did not work. On XX/XX/XXXX I wrote another support email stating that I needed to update my form of payment for my MoneyLion PLUS loan payments and membership to my MoneyLion checking account. I explained that XXXX still allowed them to draft the payment even though it is disconnected.On XX/XX/XXXX XXXX replied to me that she has switched my payment form to my MoneyLion account and that the previous payment has already posted and can not be refunded, so I just had to basically eat the overdraft fee from XXXX XXXX. She stated that it would take effect XX/XX/XXXX. It didn't, and I contacted support again on XX/XX/XXXX and said " I updated my account with a new debit card to take payments from but it still shows my XXXX and I got an overdraft for you attempting to take it out of XXXX when I explicitly said not to and you agreed it was removed. Please remove that account. '' I did not get a response. I wrote another support email XX/XX/XXXX stating " You are unauthorized to take any.more funds from my XXXX bank account. I changed to XXXX XXXX, updated that in my account and it is removed and XXXX is still there. I need this XXXX removed immediately. '' I still received no response. I tried to call, and it was an endless hold. I tried going online for support and it was an Artificial Intelligence Robot that did not answer questions. In the meantime, payments were still coming from my XXXX account that I was trying to close but was unable to because of the MoneyLion automatic payments activated. I contacted XXXX and they had the money refunded back to me, which went into my MoneyLion checking account. Since then, I have changed to a XXXX checking account which is easier for my direct deposit from work and tried several times to update that information in the app and it did not work. I went online and tried to update it in the account and it did not work. I made more attempts to contact MoneyLion by phone several times and it was an endless music hold. It still shows XXXX. I deleted XXXX several times on my own, and it still has XXXX. I am now past due on several payments and have marks on my credit report for non-payment. I am pre-collections now. I would LOVE to pay my payments, but it won't allow me to. It will not allow me to do anything and no one responds. Today XX/XX/XXXX I attempted to call again and it told me to leave my number for an agent to call me back. No one called me back. I sent a support email Ref # XXXX.
01/19/2022	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CA 95758	Web
On the night of XX/XX/2021, I logged into my Moneylion bank account to find that my balance was at {$0.00}. Around {$9000.00} was missing from my acct. I immediately called customer service and the representative went over numerous multiple back to back charges at gas station/convenience stores located in or around XXXX, Ca. I have never been to that area of California and over the past XXXX I havent gone further than XXXX away from my home in XXXX XXXX XXXX Ca XXXX My debit card has also never left my possession nor does anyone have access to it. Due to Covid the number of people I see on a daily basis is extremely limited and my debit card has never left my possession. I still have my debit card that has since been deactivated. I asked the representative for detailed statements detailing all the unauthorized charges because I was only able to view very limited details through the app and only about the past 20 or so transactions. She stated I could get detailed statements through the fraud dept and she emailed me fraudulent charges paperwork to be filled out and returned, which I returned immediately. On XXXX XXXX 2021 I received an email stating that the paperwork I filled out and sent as an attachment in an email, could not be opened and that I needed to resubmit paperwork as a PDF file. On XXXX 2021 I resubmitted the paperwork as a PDF. I resubmitted paperwork on XXXX XXXX and I sent a separate email to the fraud dept. explaining that I had resubmitted the paperwork and I would like confirmation and that I would also need to see my detailed statements. On XXXX XXXX I received confirmation that my paperwork was received. At the time I filed police reports with the XXXX XXXX PD and also with Police dept in XXXX, Ca using the details I could remember from the initial phone call to report the unauthorized charges. I was told on the intial phone call that I would receive provisional funds within 10 business days. After 10 business days I began calling because I had not received my funds back into my account. Numerous days I sat on hold for over an hour and when it reached XXXX my time, I would be hung up on or transferred to general customer service because the fraud dept was now closed. I work XXXX and was having to miss work to make these phone calls. On XXXX XXXX at approx XXXX I got through to someone in the fraud dept. who verified my paperwork had been received but due to it being the end of the day he would have to return a call to me in the morning. I never received a call, at this point Im at a loss. XXXX was ruined as I had no money, that money was every dime I had been saving up and its gone and I have zero faith in getting it back at this point. A coworker suggested I try to get help through CFPB.
06/06/2019	No	Debt collection Payday loan debt	False statements or representation Indicated you were committing crime by not paying debt	CA 90803	Web
I took a loan from Moneylion at the end of 2017, made the first repayment back to them, then had a financial hardship and wasn't able to continue my automatic payments. I moved around this time and submitted mail forwarding with the US post office. I have received no correspondence from them, including statements. Starting in XXXX of this year I was contacted by my estranged mother who I havent spoken with in years stating that she was contacted and advised by the representative that a " legal complaint had been filed against me by someone at my address ( proceeded to provide her with my address ) ''. I then received a voicemail from someone from " Location Services '' stating the same thing and that if I didnt call them back to " tell them my side of the story of the events that ocurred '' that they would " report my actions as intentional '' and take necessary action. I called them back and was supposedly transferred to a legal department where I was told I had 5 days to make an arrangement with them or they were going to take legal action and I would have to pay for their legal fees and additional penalties. They then contacted my father and told him this same story and I have reason to believe they have contacted other people associated with me. They are ruining my reputation and leading people to believe that I am in legal trouble. I am a single mother in financial services and this can cause me to lose my job if they get in contact with my employer regardless if their claim is true or not. I pulled up my credit report and they were not on there other than as an inquiry. I tried to reach out to the 2 contact numbers on there for moneylion. One of them was a fax and the other was a recording that's intention was to lead me to believe that my phone service had been interrupted. I need them to stop these threats and fear tactics, harrassment and ruining of my reputation. The number on which I was contacted on by " XXXX XXXX '' who left the voicemail with the accusation and threat was XXXX XXXX XXXX. That is also the number I called back and talked to the representative. When calling the number today it goes straight to voicemail and says it's the direct personal line of " XXXX XXXX ''. Please help. Thank you. Update I just went through old emails and found that the account was sold to XXXX XXXX XXXX XXXX XXXX Georgia XXXX XXXX XXXX **Also note, I put my address as the one that they have for me, where I was when I opened the account and where they alleged the complaint was filed. I am not including my current address as I am afraid of what the company will do to me and the relationships affiliated with those and my current address should they get it.
07/25/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	AL 351XX	Web
Okay so back in XXXX of XXXX we seen fraudulent transactions and the amount was my whole paycheck that was deposited into my bank account at Moneylion in amount of {$910.00}! We told them immediately that we werent making charges and we needed help!! Well they took forever to check the account and it had already rolled around to time for my next paycheck to be deposited and they got my payroll again!!! So when that happened the amount was doubled and they were acting like they didnt want to help at that point because they owed us two paychecks at that point!! I had finally gotten someone to I thought understand me but not quite I found out because they said if its not you then why you let them charge your card for paychecks why not stop when it first started and I was like I tried I called I emailed and put in for transactions illegally not me but you Moneylion kept telling me oh we have to wait until all the Charges are not pending anymore and cleared but they let this go in for a month which was two of my paychecks {$810.00} and second one {$910.00}!!! After all was said and done they waged war with me for about 4 months and come down to only sending what they said was the amount they were refunding even though I had proof of these charges being out of country and chat records with emails showing that I had been corresponding and pleading with them to freeze card and give us new account number! So then they sent a amount of unknown amount to a old bank account that had been closed and said okay we sent you your money back! But oh no here is the 3rd leg of it so I didnt even get notified correctly that they did send something so when I finally found out it was my other back account that was closed that emailed me and made sure I knew that on XX/XX/XXXX at XXXXXXXX XXXX that they sent back a deposit from Moneylion XXXX of course my account was not open and now XXXX hasnt responded after I told them I know that chime sent the payment back to them!!! And I also have {$240.00} in my loan saving and {$48.00} in crypto account with XXXX that they owe me because all my accounts had all our money into them! So total amount at the end of it all the amount of {$2000.00}!! And I believe that is fair being we got kicked out of our house that XXXX during XXXX in the winter months because they didnt protect us even after we were screaming to them to freeze the account!! Please help us we dont want any extra just my paychecks that I worked my tail off for because it had been XXXX and we were going to get our kid XXXX but instead we lost everything due to their negligence! Thank you for any help though we would appreciate any!!
06/04/2020	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CA 92585	Web
I have an account with MoneyLions in XX/XX/XXXXor possibly XX/XX/2019 I requested a card and a card was sent out to me however I never received that card so another request was put in another card was sent out again I never received that card I was able to create an online account login to my online banking have access to my account and routing numbers as well as link external accounts I just had no debit card. I filed my taxes and request a direct deposit into that Account which is where my stimulus payment went as well and around all this time my phone was stolen and unfortunately my banking app was on my phone as well as logged in so I contacted XXXX made a report as to the phone being stolen and wipe the device clean however unfortunately it was too late and some of the information had already been accessed and compromised days later I was able to get a new phone And as well have my number ported over which after doing so which was nearly a week later I received a call from as well as text from XXXX which is a fraud company a third-party I believe through the bank letting me know that my card was suspended and there was fraudulent activity that had occurred on my card at that point I notified them that I did not have a card i then the very next day contacted the bank and filed a claim dispute at which the outcome of that was that a credit would be provided to my account and a new card would be expedited XXXX as well that upon delivery that verification of ID and signature be required for not only my protection but theres as well however unfortunately I ended up very very sick and in the hospital and as to the card being delivered I have no knowledge of if it ever was or wasnt but What I do have knowledge of is that I was able to log into my online banking activity and not only was all the money compromised from my account but there were fraudulent transactions and the transactions were identical to the prior transactions so I contacted the bank to file another claim advising them of everything that I was aware of and as to me never receiving the card once again Ive now waited 10 days and havent received feedback so today i contacted them again and was able to get through to the supervisor which they are now in process of working on as well as providing a provisional credit however they have put a lock on the account not allowing me any access to the funds whatsoever until the investigation is complete which could be up to 90 days that is unethical and illegal As the federal banking law stipulates they have 10 days to either provide provisional credit or have a resolution as to the investigation.
01/08/2024	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NV 89178	Web
I submitted a non fraud dispute with this company XX/XX/XXXX regarding an item ordered on XXXX that wasnt received when expected due to the tracking also disappearing through the app. I provided additional documentation on the email provided and was told there would be correspondence. Once the product came on XX/XX/XXXX and put it in the mail to sender I requested a refund through the XXXX app ( still no correspondence or update on my banks side ) but the request was then approved for refund through XXXX app but on my side I still see no correspondence or update on my dispute from my bank so I decide to call into XXXX around XX/XX/XXXX. I was told by XXXX that the refund was in processing and would take XXXX weeks. Upon waiting so long I called XXXX today on the XXXX and was told that due to my dispute with my bank, my bank would have to provide the refund not them. So I called into the bank and they told me it would take 45-90 calendar days for an update on my dispute and thats all the information I was given. The agent was very nasty and kept pushing back at the fact that I was requesting more information as its been almost a month and Im only getting updates from XXXX. I asked for escalation and after being put on a XXXX minute hold I was transferred to a supervisor XXXX and I asked her for an update on my dispute, does it qualify for provisional credit as it has been almost a month and I havent had any correspondence from them and I also told her what XXXX said about them having to issue the refund on their side since the dispute was still in action. She stated because it doesnt break reg e my dispute doesnt qualify for provisional credit at this time. I quoted back to her what reg e was in this situation and she then stated that she just received an update on my claim on the XXXX but couldnt tell me what that information was and then proceeded to tell me she could withdraw my claim so I may get a refund and shed email me a document showing the cancelation and etc. I have not received anything from them in correspondence still almost a month in and feel they have broken reg e by not XXXX due diligence in the dispute process. Now Im not sure if I will receive my money for a product I dont have and mailed back after receiving over a week after the listed arrival date and Im frustrated because my bank is not doing anything to support me or advise me in the situation ; I am being misguided and lied too.i wish no one to have to deal with this kind of situation because you bank with your bank for support and security, if your bank cant provide either what are you supposed to do on this situation?
07/29/2020	Yes	Debt collection Payday loan debt	False statements or representation Attempted to collect wrong amount	GA 30342	Web
I have made numerous attempts at reaching Money Lion, so many Ive lost count. Ive also attached a copy of my phone records and highlighted each attempt made, with no resolution. Under-stably coronavirus has delayed a lot, and with that comes long hold times. However Money Lions hold times are unbearable. To that end, Ive attempted to chat in and receive assistance with my account to which they conveniently turned the chat option off and advised customers to call in. My issue is that Ive tried to update my payment method for my {$21.00} payments to be withdrawn from and have had no success. Their app has been formatted to make you call in for assistance if you havent made a payment within at least a couple days of your scheduled payment date. I finally get in touch with someone, and get my payment updated and my payments withdrawn. Money Lion in turn reported me 30 days late on a payment, which is completely false! If they have representatives working to report to the credit bureaus late payments then they should have no problem hiring more associates to pick up their phones. The representative I spoke with sent me a template that offered no solution and I requested a supervisor. The rep advises the supervisor will reach out within two days. Four days go by and I reach out yet AGAIN via chat, to have a paper trial of this entire fiasco. The rep then tells me another supervisor will follow up which Im stuck waiting again! A supervisor by the name of XXXX reaches out, and repeats exactly what the first rep told me. No initiative put in to address my concerns, didnt look into anything, just a simple copy and paste of exactly what the first associate stated. The disturbing thing is how they have my old account listed on the payment history, but they magically got the correct debit card number on file to draft my membership fee from in XXXX. This business has the most deceptive practices known to man. An investigation needs to be launched into how they operate. They reported me 30 days late for the amount of {$80.00} however I only pay {$21.00} every two weeks. Therefore the amount technically speaking would be for {$40.00}. Customer service is just there, they serve no real purpose. Supervisors dont supervise anything, they just reiterate what a precious representative below them advised. Ive requested an executive member to reach out to me in three separate emails and the supervisor XXXX has made every attempt NOT to get me connected. So XXXX XXXX cant assist me with my issue, but also cant connect me with an executive. It is my sincere hope to have my concerned addressed with the proper attention.
06/13/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	GA 30047	Web	Servicemember
Doing business with MoneyLion has turned into a nightmare from the poor customer service, poorly functioning app, lies, and now reporting errors to my credit file. MoneyLion makes claims regarding the app but it barely functions as it should, I previously had issues taking out a new loan via the app because of it not functioning correctly and giving me errors. I have never been able to successfully make payments of any kind via the app due to errors stating : " It's not you, it's the internet. '' when it's not a device or internet issue. However, on XX/XX/2020, I spoke with a condescending manager who processed my payment in full for my MoneyLion Loan # XXXX. As of today 's date, I received an alert from Transunion that XXXX has reported my account 30 Days Past Due with a {$86.00} balance. This loan does not have a balance as it was paid in full and there has not been a 30 Day delinquency. I also still have yet to receive resolution regarding my XXXX Limit that was {$210.00} not reflecting correctly within the app. Currently, my XXXX is saying that I have a {$0.00} Limit when it should be {$95.00} out of {$210.00} remaining. The {$95.00} that was taken out, was repaid XX/XX/2020. This didn't become a problem until I received an email form a manager by the name of XXXX. Also, my XXXX reward was not paid or deposited into my Investment account for the month of XXXX. I also had to deal with my money not being accessible in my XXXX account due to not being unable to unlock my debit card via the app with no warning from XXXX on XX/XX/2020. These problems are ongoing and unacceptable. I had no one to speak to and this is why I would never direct deposit my funds into this account. If I was stranded on the side of the road, my money would have done me no good as in this account, there was no way for me to access it. MoneyLion has failed to address these ongoing issues properly. There is never a way to reach anyone when you need someone and if and when you do get someone on the phone from customer service, they are no help, they lie, and basically serve no purpose. I scheduled a callback on MoneyLion 's youcanbook me link and no one ever called. The lists of problems keeps growing and growing. I spoke to a gentlemen by the name of XXXX XXXX who appeared to understand that all of the problems that I have been experiencing are no fault of mine. However, the issues have not been resolved and I understand that the issues are not XXXX XXXX 's fault. However, my experience with MoneyLion is beyond unacceptable. This is becoming a nightmare and this company needs to be held accountable.
03/28/2023	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	DC 20018	Web
On or before XX/XX/XXXX, I sent MoneyLion a debt validation letter for account XXXX in which they accused me of owing an alleged debt. With my original letter, I had also added an affidavit concerning violations of Fair Debt Collection Practices Act MoneyLion had participated in while attempting to try to collect such debt. Note, these documents were sent via certified mail with signed mailing return receipts to ensure MoneyLion received them. MoneyLion ignored my request, neither addressing the validation process or compensating me for their willful non compliance to the law. Their only response has been to request from me the information that I had asked them to validate. Under 15 U.S. Code 1692a titled " Definitions '' a debt collector is defined as any person who uses any instrumentality of interstate commerce or the mails in any business the principal purpose of which is the collection of any debts, or who regularly collects or attempts to collect, directly or indirectly, debts .... owed or due or asserted to be owed or due another. Notwithstanding the exclusion provided by clause ( F ) of the last sentence of this paragraph, the term includes any creditor who, in the process of collecting his own debts, uses any name other than his own which would indicate that a third person is collecting or attempting to collect such debts. For the purpose of section 1692f ( 6 ) of this title, such term also includes any person who uses any instrumentality of interstate commerce or the mails in any business the principal purpose of which is the enforcement of security interests. By literal definition, MoneyLion falls under the term and as such are liable in concerns to the laws surrounding debt collection practices. MoneyLion has refused to not only validate the debt, they have reported the debt as paid and charged off to all of the credit agencies, ruining my reputation and credit worthiness. My last letter was delivered to them on XX/XX/XXXX at XXXX XXXX and I have not received a response from them since. Per their own correspondence, MoneyLion also accelerated the unpaid principal balance of this alleged loan and sold various securities in said investment account held at XXXX XXXX, XXXX to cash and transfer the cash balance to them, privately, sometime after XX/XX/XXXX in order to satisfy the debt you owe due to your overdue loan payments. They used this moeny to pay off the loan, charge off the debt and still report it on my credit as " paid, charged off '' despite not validating the debt or paying for their violations of the Fair Debt Collection Practices Act.
04/01/2019	No	Checking or savings account Other banking product or service	Managing an account Problem accessing account	TX 75056	Web
I have been a Plus Member of MoneyLion since about XX/XX/2018. In XX/XX/2018, the mobile app and website began having login issues. When I needed to reset my password, I would have to call and be on hold for a long time. When I requested a new password to be emailed to me, it never arrived. I suspected that my email address might not work with their automated email system, so I called and requested that they change my email address to a different one. The new one did allow me to receive password reset emails. However, they duplicated my account. Since XXXX I have been unable to access my investment account, which contains over {$600.00}. I have also opened a checking account with them, and am unable to access it either. Luckily, I never deposited any funds into it. I can log in under either email address ( two separate logins ), but neither shows that I am a Plus member. One account does show that I paid off my past loan in XX/XX/2018. That should have allowed me to withdraw the {$600.00}, but my investment account does not appear in order for me to withdraw the funds. They have also continued to charge me {$80.00} a month for my Plus membership, even though I have not been able to access it since XXXX. If I had been able to access my Plus membership ( only available through the app ) each day, the {$80.00} would have been deposited into my investment account to repay me for the membership fees, as that is their policy. I have called many times and have been told that my concerns have been escalated, but no one ever calls back and nothing has been resolved for over three months. They have refused to stop my Plus membership payments or refund the ones from the past three months. I hoped that applying for a new loan might cause my investment account to show up on the app again, but they are unable to verify my identity for a new loan. I have given them a chance to fix these issues and nothing has happened. When I last spoke with MoneyLion on Tuesday, XX/XX/XXXX, they stated that they would be emailing a fraud affidavit to investigate the duplicate account, even though I explained that one of their agents had created the duplicate account in error. I have not received this affidavit by email. I have seen other reviews where people stated that once their loan was paid off, their investment account disappeared and they were unable to withdraw the funds, so perhaps they are doing that purposefully. I filed a complaint through the Utah XXXX, where they are based, but it was closed without resolution when MoneyLion did not respond.
11/13/2020	Yes	Checking or savings account Other banking product or service	Closing an account Can't close your account	MI 486XX	Web
On XX/XX/2020 I received a notice to activate my XXXX debit card along with a debit card in my name. Problem is that I never signed up for this service nor have I heard of this company until today. I looked the company up online and found a telephone number associated with them that was not the telephone number on the literature in the envelope requesting me to activate my card. The representative required me to provide personal identifying information and I declined multiple times. I told them I would provide them with the card number in the envelope and my name and address and that was it. I would not give a " banking '' company I never heard of or solicited for service my DOB or SSN. He then told me that he would escalate my issue to his fraud department and that it would take 10 business days for someone to contact me concerning the fraudulent card. Which means that I had to provide my personal telephone number and email address to a banking company with whom I do not do business with. The Fraud Department would only contact me via email that there would be no way for me to proactively contact them. Meanwhile, the account would stay open and potentially be used by whomever it is that is trying to steal my identify. According the XXXX the gentleman on the phone I spoke with at XXXX, this is the procedure and there was nothing he nor anyone else could do to to hasten the process. When I told them I would be filing a complain with CFPD, he placed me on a prolonged hold - in excess of 10 minutes. They advised me to not file the complaint with the CFPD and instead wait for the fraud department. The reference number for my phone call with XXXX aka MoneyLion is XXXX. The call occured on XX/XX/2020 and started at XXXX ET and ended at XXXX ET. The number I called ( which I obtained from XXXX since they are an independent credit monitoring company ) was XXXX. The telephone number on the literature I received was XXXX. The literature is slick and looks exactly like something I would receive from a bank that I do do business with. There is a direct deposit slip attached to the literature encouraging me to set up my payroll direct deposit. The company I work for is not affliated with this company and I've had direct deposit set up through my employer for over 5 years. The card is a white card with branding and a chip on the front. The rear of the card contains and account number, expiration date and security code. It says that the card is issued by XXXX, Member FDIC and licensed by Mastercard.
09/26/2019	No	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	NY 11213	Web
I was promised an up To {$590.00} Checking Bonus ( 17 % Of Your Direct Deposit ), opted into the offer and met all of the terms - my bonus has never credited to my account. I am writing to you now to request that you get involved and demand fulfillment of Moneylions promised offer deposited to my account. Thank you PS - the terms where as follows : The Fine Print This promotion is open to all genders. Matching contributions are limited to {>= $1,000,000} in aggregate. Individual matching contributions are limited to {$590.00} per person. Promotional period ends when maximum matching contributions are reached. Must maintain direct deposit into MoneyLion Checking Account for at least 90 days to receive matching contributions. Eligible matching contributions will be deposited into MoneyLion Investment Account. Must be a MoneyLion member in good standing at all times until payment of matching contributions. See the Official Rules for additional terms, conditions and eligibility requirements. Individuals who opt into the promotion between XX/XX/2019, and the time at which the Maximum Commitment is reached ( the Promotional Period ), and who do not already have active preexisting direct deposits into a MoneyLion Checking Account will be eligible for one-time matching contributions of 17 % of their initial direct deposits of funds into their MoneyLion Checking Accounts, subject to the Maximum Match. Generally, the matching contributions will be made available 90 days after the initial qualifying direct deposit, and will be deposited into a participants MoneyLion Investment Account. Once the Maximum Commitment is reached, MoneyLion will have no obligation to make matching contributions for any direct deposit made, regardless of individual applicant eligibility or time of opt-in for the promotion. MoneyLion may provide matching contributions to the first 100 eligible direct deposits within 10 business days of confirmation that eligible funds have been appropriately directly deposited. For all other participants, MoneyLion will provide matching contributions after the participant has maintained MoneyLion Checking Account direct deposits of at least 90 % of the value of their initial direct deposits for 90 days after their initial direct deposit. MoneyLion reserves the right to provide matching contributions at earlier times to select participants in its sole discretion. All bank account bonuses are treated as income/interest and as such you have to pay taxes on them
07/17/2019	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	FL XXXXX	Web
MoneyLion is failing to honor a cash bonus offer, Pave the Wage Promotion. I have met all bonus requirements. Please see attached documents for terms. I opened a MoneyLion account with the intention of earning this bonus in midXXXX XXXX. Through their app, I opted into the bonus. I called the institution to verify that I had opted in correctly because after I had opted in through the app there was still a place to opt in, and I thought it would have disappeared. The employee I spoke with on the phone told me that they did not have the capability to tell me whether or not I had successfully opted in, and as long as I hit the opt in button on the app, I would be fine. I had done this with absolute certainty, so I felt secure enough to move on to the next requirement. My MoneyLion checking account received direct deposits of {$3500.00}, {$3200.00}, {$3200.00}, and {$3200.00} on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX respectively. I have talked with three different employees from the institution over more than 5 calls starting just before the final direct deposit to confirm that I have qualified for the bonus. The first employee, XXXX if I remember correctly, told me that I did not qualify because I did not opt in and did not meet the direct deposit requirement but confirmed that I did call to verify that I had opted in correctly. I find it interesting that now they have the ability to see if someone has opted in. At one point during our communication she told me she was going to have to call me back in 15 minutes or so and did not call me back for several days. During those few days I called in and spoke with two other MoneyLion employees. Both of those other employees told me something different than XXXX. During the first of the calls after speaking with XXXX, I was told that the bonus would be paid on the XXXX of XXXX. In the second call, the employee said I would not receive it until later than the XXXX. Finally, XXXX called me back to tell me that the previous two employees were wrong. She informed me that I still did not qualify, but she was working on it and would call me back. Several days later XXXX called me back again and told me that she was able to manually opt me in. She also said that bonus payments are made in batches on Mondays, and if I qualified, I would be paid next Monday, XX/XX/XXXX. Today is XX/XX/XXXX. I have not been paid. I completed all criteria weeks ago. Every time I speak with some they tell me something different.
01/18/2024	Yes	Payday loan, title loan, personal loan, or advance loan Installment loan	Problem with the payoff process at the end of the loan	OK 747XX	Web	Servicemember
Ok so I have been through this before with money lion. I finished paying off a loan ( credit builder loan ) and wont give me my reserve funds I had to get the loan. They deleted my account years ago wont tell me how much money I have I have sent multiple emails and phone calls to no avail and always receiving the same answer ( we will get back with you ). They wont even tell me why my account was deleted. ( Suspicious activity ) I dont even know what that means. I did not know a bank can legally withhold my money that they have. Last time nothing happened for 2 years until I submitted a claim. Then all of a sudden I got a call and they sent me a check within a few days. They told me it will take 3-5 years to get the money back to the originator. They will not tell me who the originator is. I thought I was the person who put the money into the account ( me ). I believe its XXXX $ Im not sure because my account has been closed two years and they wont let me open an account or give me any of my information over the phone. This may not sound like a lot of money to you but it is a lot of money to me and its not right they can do this multiple times. I have all the email I can forward if needed. Please actually help me or give me a call with what to do. This company I will never touch again. The only thing different this time is I got an email saying I paid it off and that I have two options to get my money back. Create an account ( I called and tried online they will not let me or tell me why I cant ), option 2 link my bank account to my roar money lion account ( I called and was told Im not allowed to create an account per company policy and closure of accounts and they also would not tell me why or how to get my money just send XXXX document to this email and no response ). They literally will not tell me how to get my money the but they will tell me to do something I can not do like create an account or link my bank to an account that Im not allowed to have or create???? I dont even know if this breaking laws but it very much sounds like it should be. So how do I do something that they will not allow and they tell me its the only way to get my money? I just hate the fact that they know what they are doing on purpose and they get away with it. Also the next page of this complaint asks for a loan number but I was told they can not provide me with that information!? So the number I put in it is just random.
10/10/2023	Yes	Payday loan, title loan, personal loan, or advance loan Earned wage access	Issues with repayment	MD 21133	Web	Servicemember
Between XX/XX/XXXX and XX/XX/XXXX I called money lion several times. I have been a member of money lion for several years. I use them for XXXX XXXX XXXX and I have used them for their credit builder plus loans. At the end of XXXX I notice there was a XXXX XXXX XXXX withdrawal on my account and the money was put into an account that was not mine. From an institution that I have never heard of. I immediately reported this as fraud on XX/XX/XXXX. This company is the worse company ever. There is a clear language barrier and i have spent countless hours explaining the same thing to several people with no resolution. This is my credit that's on the line and i need to speak with a competent person who can assist with my account and the details of my account so that im assured that im not going to be responsible for this fraud and my credit builder plus loan is not going to be reported late. I was told initially my fraud investigation would take 5 days. Its been over a month and i call and follow up weekly and there is no new information. Whenever i ask for a supervisor they tell me one isn't available. After holding for an hour im told they still need to research the information on my account and someone will call me back but NOONE ever calls back. This credit builder plus loan reports directly to my credit and my main concern is making sure that loan does not get reported delinquent on my account. They keep telling me i need to make payment on the app and ill i need to do is reset my password. Well its no surprise that i can not reset my password because ever since my account was hacked and i reported it as such i stopped receiving password reset emails and they insist on telling me they are sending me emails and i keep telling them i can not get their emails to the email they have on file. I requesting changing the email but their telling me they can not do that either they have to use the original email with seams absurd. Today XX/XX/XXXX i spent XXXX hours hanging up and calling back praying to get someone competent on the phone who can help me to know avail. I'm told the dedicated team is working on my account and they will call me back. I'm fed up its horrible to have consumers spend hours and hours and hours trying to resolve a potential financial issue and the company completely disregard my concerns have no sense of urgency for this matter as I was originally told 5 days and its been over a month.
01/24/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	NC 27603	Web
I took out a loan with Moneylion. The stipulation of the loan was to sign up for membership pay a monthly fee and also have money going to their investment account. You could not cancel the membership if you had an outstanding loan and if the loan needed to be repaid or money is owed it can be wthdrawn from the investment account to to resolve the balance as a security. The balance in my investment account was approximately {$390.00}. {$260.00} was removed from my investment account with MoneyLion to pay off the outstanding loan. I had a remainder of approximately {$130.00}. There were membership fees that were passed due that could have been paid with the {$130.00}. However it was not. In fact, it shows {$130.00} was withdrawn from my account and was not applied to any balances. I even had to block my account for MoneyLion because they were still attempting to withdraw money from my account for the membership when the loan was clearly paid off and money was in my investment account. I then get a notification on XX/XX/XXXX from several monitoring services I have that advised I have a MoneyLion account that is delinquent 120 days. I called MoneyLion and they advised that it was a due to the past due membership fees. However, if the {$130.00} was correctly applied to the fees this would not have reported on my account. I called MoneyLion on XX/XX/XXXX immediately and the representative had no explanation of why the {$130.00} was withdrawn from my investment account and not applied. In fact, the money has been withdrawn and could not be traced to where the funds went. The fees were eventually waived by the representative in the amount of {$110.00}, which is clearly covered by the cost of the missing investment funds. I was supposed to receive an email on XX/XX/XXXX stating that the fees have been waived and I was supposed to be sent another email advising that the funds are forfeited from my investment account in order to cover any left over balances owed to MoneyLion. I received two emails from MoneyLion about this procedure with one in XX/XX/XXXX, but a mass email delete had to be performed on my email account because it was too full and this was part of this purge. At this time, I have not receive any of this documentation and I know there is electronic tracking of email sent to their consumers. I could not cancel the membership via their website and I had to call to have my membership cancelled.
07/29/2022	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	CA 92040	Web
On or around XX/XX/XXXX I notified money moneylion that my husband and I were victims of identity theft. Our bank account had been compromised. We had to freeze our account, open up a new one and report it to the authorities and credit agencies. We are still dealing with the fallout. I explained to them that we would have to make payments to them in another way. Moneylion requires you to use a company called XXXX to link your bank account. We have been advised to limit who we share account info with going forward. At first, I could not get any response from them so I had to notify the XXXX XXXX XXXX. I received a response after that and was given an address to mail our payments to, which I have been doing. On XX/XX/XXXX I sent a certified letter to their XXXX XXXX XXXX XXXX Utah offices letting them know that I was revoking my authorization for them to take any further payments from our bank accounts going forward for any Money Lion products. I also emailed them. Moneylion works with XXXX who shares updated Debit card numbers with the banks and companies who use XXXX. Moneylion received my certified letter on XX/XX/XXXX yet continues to try and charge my new debit card despite my telling them to stop. I never gave them my new number, XXXX did. I have locked my debit card because of this and put a stop payment through our bank for all Moneylion products. They attempted again today today, XX/XX/XXXX, to charge my debit card for a loan payment they received via money order on XX/XX/XXXX. Our next payments are due on XX/XX/XXXX which we will send via money order like we have the others. It has been 2 weeks and they have yet to post those payments to my account. I have inquired multiple times and I am told it will happen soon but it doesn't. I have since found out that Money Lion has a history of this type of behavior. There are many complaints online with similar stories as mine. I feel further victimized by moneylion during a very difficult time. I have saved every email and conversation I have had with money lion regarding our accounts. We have been sending our payments and kept in contact with them, yet they ignore our requests. Dealing with identity theft is a miserable, stress inducing, nightmare, and knowing that companies can get your new debit card information without your permission and use it is really unsettling. I'm already on alert and this just makes it worse.
11/10/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	FL 33167	Web
I have owed a total of {$270.00} for a loan to the company Moneylion but I have an investment account with the company with the amount of about {$390.00}. The company Moneylion never paid/refund me the remaining of my investment totaling in the amount of {$110.00} - {$110.00}. On XX/XX/2019, I have written the XXXX that the company was reporting inaccurate things on my credit report. I did not follow up because I was waiting to see if anything change so I can have more evidence on the company. On XX/XX/2019, I have spoken with a representative about the account and he explained that if I didn't pay the remaining of the loan it will be deducted out of my investments which that is what I wanted anyway because I started to get the feeling that this company was a scam and I have seen many complaints that the company doesn't like to pay the investment. I was told that if I made a payment today I could withdraw my investments and it would take about 3 business days to receive the funds. But, I ask what if I didn't pay the remained since my investment has a higher balance than the amount owed on the loan. He replied I would be deducted from my investment and that would take a little time and the remaining would be sent to my bank account on file. I explained to the representative that I no longer trust Moneylion with bank account because they have tried to collect more than the money account and constantly sending multiple checks with different amounts to my bank account. I have not authorized Moneylion to deduct any money from my bank account and they still sent a check to my account. Moneylion was only supposed to be sending me the remaining amount left after deducting the loan amount of {$270.00}. On XX/XX/2019, the company wired {$380.00} from my account. Yes, I was informed that my account was going to be LIQUIDATED due the email received on XX/XX/2019, saying NOTICE OF LIQUIDATION AND SURPLUS OR DEFICIENCY but I was not refunded the remaining of my balance anywhere between {$110.00} - {$110.00} as promised buy the representative I have spoken with back on XX/XX/2019. As of today XX/XX/2019, the loan is showing paid. My investments are withdrawn and nothing was returned. The balance in my investment is {$1.00}. My credit report is not updated with accurate information. This company has done too much to me and the misuse of my bank account and trust.
11/11/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NV 89169	Web
My name is XXXX XXXX. On XX/XX/2021 I confronted a person I was dating about some fraudulent activity I seen on my accounts through my phone when I allowed him to use my phone while I worked the one in particular that I noticed was on my MONEYLION account. I have my check being split into three different accounts at the time and {$250.00} of it's went into the Moneylion account. That turned out to be a very bad day because it turned out to be a XX/XX/XXXXXXXX incident and I had to file a police report in that police report I included the fraudulent activity I noticed on this account. I called Monday lion this past Saturday and I asked them via chat what I needed to do to open up that account or get access to my funds she said I was to send a copy of an unexpired government state issued ID as well as proof of residency address that is within 60 days I sent three different documents and I sent that on Saturday and I specifically asked her and I will send the screenshot to you how long will it take if I was to send an email to the documents today meaning Saturday she said 24 to 48 hours It also says this when you call them and you get transferred to them to give it two days this was on the XXXX that it happened XXXX XXXX today I have not heard nothing and I keep getting the runaround I have saved all of my chats with this company nobody 's giving me an answer I provided everything they needed everything they asked for I've offered the police report they haven't asked for that yet and I can not get an answer in them to release my account I just want my funds. Also you can not reach retention any other way but via email and you do not get responses via email I had to chat three times as well as call two times and still was refused any kind of access to them other than email and I was told it's being escalated three times. According to theXX/XX/XXXXsite they have quite an issue with presenting the way they do things one way in doing something completely different and I didn't even realize this and should have checked beforehand.Also that they freeze the money whenever they suspect fraud and they complete payments and they don't allow nothing else to happen to protect the funds but at the same time {$250.00} went in from work and I have two {$210.00} left because they they have taken out their money for their fees as well as they let another bill go through via XXXX.
12/04/2020	No	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	TN 38115	Web	Servicemember
I made 3 transactions with the merchants XXXX in the amount of {$290.00} on XX/XX/2020, XXXX XXXX in the amount of XXXX on XX/XX/2020, and XXXX 's in the amount of XXXX on XX/XX/2020 which all 3 transactions were cancelled and confirmed by merchants with emails of the cancelled transactions. I contacted my financial institution several times through the application, and I was provided a phone number through the application to contact the Moneylion at XXXX. Upon contacting Moneylion on XX/XX/2020, the representative confirmed the 3 pending amounts on the account, but was unable to provide any explanation on the the whereabouts of the missing funds that were not made available and that as of XX/XX/2020 was still showing as pending in the account. I requested to speak to a supervisor in which my request was not honored and the call was ended without a resolution. The morning of XX/XX/2020 I checked the moneylion application for the pending transactions in which were no longer showing and the funds had not been place in my available balance, the transactions and funds were missing. I contacted moneylion and while holding there where constant dial tones and upon speaking with a representative, the call was disconnected after my request for a supervisor was refused. I then called again, and after a being placed on hold once again, a representative claiming to be the representative that disconnected the call previously called the line, The representative began to explain that there were no available supervisor, and once I explained to the representative again about the missing funds He advised that he was reviewing my account but provided incorrect dates of previous of my past conversations as he said he was referring to prior notes written by previous representatives and could not explain why the funds from XX/XX/2020 transactions showed pending status until XX/XX/2020, and and on XX/XX/2020 funds had not returned to to my account as available. I again was not provided a resolution nor was my request to speak to management granted. As shown here in the attachment, funds from each transaction was not credited simultaneously back into the account and used for the next transaction, I had to transfer funds from my Branch bank account to make each transaction due to each amount being on hold until the disappearance of all the transactions on XX/XX/2020.
06/20/2023	Yes	Checking or savings account Other banking product or service	Managing an account Banking errors	CA 92251	Web	Servicemember
This bank like institution whom in the past couple years I've hadn't had many problems with, decided to try and feed me XXXX. The month prior they have this incentive that allows you to send what they call a boost that's sepperate from their other products basically stating that I can send 5 boost to people aswell as receive XXXX back in the amount of XXXX dollars. Well my friend asked me to do that for him and I did but he claimed he never got it and I showed him that I sent it ... he sent one to me and I received his. So I sent it back. So this month curiously I emptied my account before the 1st to show a XXXX balance and requested he send me a boost. I got confirmation from this banking app that he sent one. But I never received it. I contacted customer service multiple times the first time I was told to check back the next day the next day came around the next associate disconnected with me not answering my question. I then reached out to the banking complaint line. I explained to them the situation... I'll gladly share those emails with you as well. They first tried to tell me that I had already received it ... so I asked then if I had received it who sent it to me ... because I only had one friend send me one and that was on the first. And on their system it said that I had received it already... which then I showed them thar I had not received it. I find it hard to believe that this establishment was able to predict the future one day before I asked My friend to boost me... with that being said I also find it hard to understand that if they give you XXXX to send then you should once again be able to receive XXXX. And since I had in their eyes already received this " Illusionary boost '' then why am I not able to receive the one my friend sent. Makes no sense... regardless all I got was XXXX. Now I'm responsible for paying them back for something i didn't receive ... which goes back to my friends situation. If they stole XXXX dollars from him and are trying to steal XXXX dollars from me.. how many people have they been stealing XXXX dollars from claiming these people received something they didn't. Had they just admitted they made a mistake this could have easily been avoided. But once again I'm being brushed off as if I don't matter well XXXX them I matter you let them try and feed that XXXX to you. Because I ain't eating it.
12/07/2020	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	AZ XXXXX	Web
I made a transaction on XX/XX/XXXXat XXXX for XXXX dollars and some change which my bank MoneyLion took the transaction as a normal transaction. On XXXX I made another transaction with XXXX again for a different product for XXXX dollars and some change. So I canceled the first transaction with XXXX since I found the product I really wanted. My bank MoneyLion changes the date of the transaction which was XX/XX/XXXX and changes it to XXXX and holds the until XXXX. XXXX I check my account and the transaction is gone and the money wasnt put back in my account. I made sure my first order was canceled with XXXX before making the second transaction and I notified MoneyLion that XXXX already sent the money on XXXX which at this time the transaction was there and the representative confirmed. So now I contacted MoneyLion on XXXX and they can not find the transaction. This is not the first time this has happened to me with money being on hold and funds that where supposed to return never came back to my account. My question is can I take legal action against a financial institutions for stealing money because this is what they are doing. Ive had golds last a month in my account and When I call about it they disappear and MoneyLion claim they put it back. I watch my account and spending while and MoneyLion system is setup to where it doesnt show you the amount of money you have after each transaction like most banks. So I know for a fact Im not the only one having this problem because that alone shows no paper trail of misplace meant of money. The bank account only shows what you take out and deposit instead of the amount you have after each deposit and deduction. The complaint I have today I know they didnt put the money back and cant say they did because I took my money out after those transactions so the only thing should show is the adding my money back. I sent a picture of the transaction that was made on XX/XX/XXXXshowing it was canceled and not made on XXXX which is a transaction XXXX didnt make that they should be fixing since they are saying a transaction went in that day with that amount of money because it was not me. I even told them if I needed to make legal actions and I needed that info they change the date on me and I would look like a liar in court because my bank account says a different date form the real transaction date.
07/05/2021	Yes	Debt collection Other debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	DE 19977	Web
Moneylion is violating my federally protected consumer rights and unfairly impacting my credit for an account I never opened. The phone number and bank account attached to that account do not belong to me. I have disputed this account numerous times to no avail. Please see the attached Affidavit of Truth and invoice. I am invoking remedy pursuant to 15 USC 1692. Moneylion is liable for {$1000.00} per violation in addition to fees relating damages sustained to my personal reputation. I have submitted a police report to XXXX documenting the theft of my identity documents and I was apart of the XXXX data breach. Moneylion has made no reasonable effort to actually investigate whether this account is mine or belongs to someone else. They only assume that it is mine because its listed under my name and address. Whoever signed for this account was not required to provide an actual signature, only a TYPED digital signature for which they can't even provide a digital certificate proving that it came from a computer belonging to me! The person who signed for this account was obviously not required to provide any identifying documentation ; no picture of my license or ss card and MoneyLion allowed them to open an account in my name. The ESIGN act states that there must be evidence of the signers intent to execute or accept the agreement & a record of the electronic signature must be created at the time of execution and must show the process by which the document was accepted by the signer. Moneylion is required to have the appropriate authentications and certification to prove that I signed an e- agreement with them which they do not have. They've provided a document with a typed signature which they could have created themselves. ANYONE can type a name on a computer, this is not verification of an account belonging to me. Because I have stated that this account is related to identity theft under 15 USC 1681c-2 it was to be immediately blocked from any consumer file but it remains. This is my final time requesting that this information be removed from my credit report before pursuing further legal avenues. This is not the first time that Moneylion has been accuse of fraudulent and deceptive practices ; see the class action lawsuit DiCarlo V MoneyLion as well as the growing number of XXXX XXXX XXXX Complaints against this company.
06/20/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Problem with personal statement of dispute	OH 44870	Web
This MoneyLion Plus loan for {$500.00} fell behind after job loss. This company used the MoneyLion Plus app, and requires a subscription service to access these {$500.00} loans that can be repaid and taken out repeatedly. The service advertises that the membership can essentially pay for itself by having you deposit money into an investment account. Due to job loss, I was no longer able to pay for their membership and unable to access the details of my account. After some time, the company sent me a notification around XXXX of XXXX that funds from my investment account were used as a payment for the loan. From then on to XX/XX/XXXX, I had received no correspondence by email or physical mail to my address regarding this account. As such, I filed a dispute with XXXX, XXXX, and XXXX with regards to this account because it had not reported any payment history since XXXX of XXXX. On XX/XX/XXXX in response to my dispute, MoneyLion reported 13 consecutive missed payments to my report, all but 3 reported as 120 days late. Some payments are egregiously reported as 120 days late such as XXXX and XXXX of XXXX, even though 120 days has yet to pass from those time periods. On XX/XX/XXXX, MoneyLion was paid {$230.00}, the remaining balance on the loan upon discovering the payment history update to my reports. I explained to a representative the situation that I received no notifications or notices regarding the status of this account until this very dispute and I was directed to a form for them to perform an investigation. I had asked for adjustment to the report due to the unfair and egregious reporting. On XX/XX/XXXX, MoneyLion 's team responded back via email with an aggressively worded response, stating that no adjustments will be made and that they " will not respond to further request that is substantially the same as the previous request ( s ) submitted by you or on your behalf ''. I fully acknowledge that my financial situation at the time did not allow me to make payments as agreed. However, once my account had fallen behind, the company made no attempt contact with me for over a year to address my account after my investment account had paid for it. To report no information on my reports in that entire time frame until a dispute was filed feels incredibly aggressive and egregious considering the circumstances.
12/26/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	GA 30080	Web
RE : Dispute Request for Removal under 15 USC 1681a ( 2i ), and 15 USC 1681c ( 5 ) of the Fair Credit Reporting Act ( FCRA ) : MONEYLION INC - XXXX I am writing to formally request the immediate removal of the above-mentioned account from all of my consumer report ( s ). The inclusion of this inaccurate and outdated information constitutes a violation of my consumer rights under the FCRA, specifically : -15 USC 1681a ( 2 ) - : The reporting of inaccurate, outdated, or the information in my consumer report is prohibited. This account is prohibited and illegal to be reported on my credit/consumer report because it is a violation of 15 USC 1681a ( 2i ) : ( 2 ) Exclusions. consumer report does not include ( i ) a report containing information solely as to transactions or experiences between the consumer and the person making the report ; this account has listed the transactions and experiences on my consumer report and this is prohibited by federal law. -15 USC 1681c ( 5 ) - : The FCRA grants me as the consumer the right to have obsolete information removed from their reports. This account is obsolete due to : being a direct volition and is in violation of -15 USC 1681c ( 5 ) - ( 5 ) : Any other adverse item of information, other than records of convictions of crimes are to be excluded. This account is no such. Impact of inaccurate reporting : This act of reporting this account on my consumer report has caused me significant emotional distress, financial strain, and disruption to my daily life as well as loss of opportunities to increase income and also leverage to receive credit and loans. This is a direct violation of 15 U.S. Code 1691e, 15 U.S. Code 1691c, 15 U.S. Code 13, and 15 U.S. Code 1691. MONEYLION INC has compromised my financial stability and contributed to a deep sense of insecurity about my future financial well-being, reducing my ability to make a good living for myself and my family. I am experiencing heightened levels of stress, XXXX XXXX XXXX as I grapple with the loss and navigate the challenging financial consequences. It is difficult to remain focused and productive while coping with this overwhelming sense of loss and uncertainty. I have spent several hours in therapy to remedy the stress of potential losses, however, this has damaged the situation so much more.
08/25/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	LA 71105	Web
Someone is using my email address and name to open a MoneyLion account as well as a XXXX XXXX XXXX. I am unable to reach either company through their phone system to talk to anyone about cancelling these accounts. I receive this email from XXXX on the XXXX. Hi ____, Below is your Direct Deposit enrollment information. Give this information to your employer or benefits provider to enroll in ASAP Direct Deposit, and you could get your pay up to 2 days before payday or your government benefits up to 4 before benefits day. Bank Routing Number:XXXX Direct Deposit Account Number : XXXX Bank Name : XXXX XXXX XXXX Deposit Amount : Provide this amount to your employer or benefits provider. Account Type : Checking Direct Deposit timing depends on deposit verification and when we get notice from your employer or benefits provider, and may vary from pay period to pay period. If you provided your employers email address, we also emailed them your direct deposit enrollment information. Make sure you follow up with your employer to check the progress of your enrollment request. Make sure the name and social security number on file with your employer or benefits provider matches whats on your XXXX XXXX account exactly. We will not be able to deposit your payment if we are unable to match recipients. If you need additional help setting up direct deposit, please call ( XXXX ) -XXXX-XXXX. Thank you for choosing XXXX XXXX! I received the following two emails from MoneyLion on XX/XX/21. Neither the phone number or email address are mine. They are just using my maiden name and my email address. Hi, You've successfully updated the phone number on your MoneyLion account to XXXX. Thanks for keeping your info up to date. If you did not recently update your phone number, please log into the app to change your number or contact us if you need help. While youre here, check out MoneyLion perks, like deals in the Rewards tab or 0 % APR XXXX advances in the Finances tab! Open your MoneyLion app. Thank you, MoneyLion MoneyLion SIGN IN YOUR ADDRESS HAS BEEN UPDATED Good news! The mailing address associated with your MoneyLion Account has been updated : XXXX XXXX XXXX XXXX XXXX, XXXX, WI, XXXX Dont recognize this activity? If you feel this change has been made in error, please send us a help request.
05/03/2019	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	IL 60625	Web
I opened a Money Lion account in Summer of 2018. The account charged a monthly fee, part of which was for the service and part was for investment. The company also offers {$500.00} loans to members. I took out the loan and repayments were to be made every two weeks, along with the membership/investment fees. These fees and payments were deducted automatically by Money Lion from my checking account. Money lion has never sent a statement or balance sheet, or any other written information regarding the loan or investment account. I made several attempts to contact Money Lion to resolve issues and questions but was never able to get a hold of anyone, and when I finally was the person had no information to offer other than canned responses. I noticed recently Money Lion has notated late payments toward the loan on my credit reports. I was never aware of the delinquent status and as far as I knew payments were being made as planned. I tried to contact Money Lion again but still had very little luck getting a hold of a live person, and when I did they again knew very little. I tried to pay off the loan balance online and instead of charging me for the loan, Money Lion made nine separate charges of {$36.00} on my account, causing me over {$300.00} in overdraft fees. When I finally was able to speak to someone to pay off the loan and close my account, I was informed that the {$36.00} charges were to bring me " membership '' up to date, and had nothing to do with my loan. When asked why that charge came through instead of the loan payment, the rep couldn't say. I paid off the loan with the rep and requested to close my account. I was informed the account couldn't be closed until the outstanding membership fees were caught up, so essentially Money Lion has {$300.00} of mine in an investment account that I can never get back unless I can pay the so-called " membership fees. '' I feel they are holding my money XXXX in addition to ruiing my credit report. I can't stress enough that I have never, not once, received a statement from Money Lion for my loan account, which by itself is questionable business practice. If I had received a statement, or any notification for that matter, the account woudl have never become deliquent. So no Money Lion is holding my money XXXX as well as my credit report.
07/05/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	VA 23237	Web
This all happened on Saturday XX/XX/XXXX. Somebody changed the phone number on my account and then made a bunch of instacash advances of {$100.00} and then paid it back using my linked debit card and then took out a bunch more advances and then did that once more. Over {$1700.00} in advances were made and over a XXXX dollars of it repaid from my checking account. I called and reported this right as I saw it. After getting off the phone with the support lady I saw an email that said the phone number on my account XXXX was used to connect to a DIFFERENT account and was then disconnected from MY account. I told the lady on the phone several times that that was NOT my phone number. So why, after I reported this was this phone number allowed to connect to another account?! How is that not flagged as suspicious activity? I have been unable to change my phone number back until today, XX/XX/XXXX. I was told that you cant change your phone number twice in one day for security measures. Well how about instead of that, you use two step authentication to change anything? Something that isnt offered with this service, and if it is I havent been able to find out how to use it. I have so many questions. After this person changed the phone number and then immediately after started making multiple large instacash withdrawals, why wasnt that flagged as suspicious activity? And after they paid back the advances and then made MORE advances, why was that not flagged as suspicious activity? When they used all of the advanced funds to make two large purchases from a place in XXXX XXXX WHY WAS THAT NOT FLAGGED AS SUSPICIOUS ACTIVITY? And why, after I called to report this fraudulent activity, was my virtual card still active? I spoke with a woman from their fraud department directly after I saw all of this and reported it to her. That was also on XX/XX/XXXX. I called and spoke with her at XXXX [ EST ]. Nothing was done then nor could anyone tell me what was going to be done. This person took thousands of dollars from me and made a bunch of cash advances in my name. This is very clearly fraud. The area code of the phone number they used when they changed the phone number on my account didnt even match the state that I live in. There were so many red flags that their system should have detected.
08/29/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Can't stop withdrawals from your bank account	CA 92399	Web
I had signed up for a small loan with the comapny Money Lion early XX/XX/2018. The loan was for {$600.00} to be paid in weekly installments of approximately {$24.00} at 5.99 % interest. It wasn't clearly explained that I would also be signing up for their membership with a fee of approximately $ XXXX/week as well. I paid the loan off and the weekly membership fees late XX/XX/2018. I request that my account be closed since the loan was paid off and I could not afford weekly fees. I was not sure what use the fees were, but I was desperate and needed the {$600.00} for rent. On XX/XX/2018 I called to close the account. The rep on the phone said she would try to run an ACH payment but it wouldn't clear and I could not close the account with pending transactions The company takes 3-5 business for ach payments and I would have to call in exactly after the transaction cleared from the prior week but before the following payment went into queue. I asked if I could pay with a debit card the next morning if that would be faster. She said if I called first thing ( XXXX pacific ) then I could pay and close the account. I called at XXXX on XX/XX/2018 and was told I couldn't process my debit payment because the ACH payment was already charged. She also explained that there were two more payments on my account that would have to be paid before it could be closed. I called back at XXXX to explain that I got a notification that my payment had cleared from the prior week and to see if I could process the payment and close the account. The representative said they had to escalate the issue up and said they would try to cancel the payment. No word back on the status while the payment is still pending. Because I was unsure of all the payments being processed I called my bank to put a stop payment earl this morning ( XX/XX/2018 ) on all fees being charge from this company. I am in process of sending a letter to the office address to state in writing that I want my automatic payments to stop and to cancel my account. I am a survivor of a XXXX XXXX and suffer from XXXX. I can not handle the stress of this company their lending practices. I feel victimized by their methods to never get out of paying almost {$130.00} a month for a service that offers no benefit, after then loan has been paid off.
08/02/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	PA 18914	Web
MoneyLion is STILL reporting late payments to XXXX after multiple confirmations from them that they updated my reports ( XX/XX/XXXX - removed from XXXX, XX/XX/XXXX - removed from XXXX ). They are reporting a 30 day late for XX/XX/XXXX, a 60 day late for XX/XX/XXXX, and a 90 day late for XX/XX/XXXX to XXXX. Previously they had reported it as 30 days late XX/XX/XXXX, 60 days late XX/XX/XXXX and 90 days late XX/XX/XXXX. They then proceeded to have the credit bureau remove the account from my file, to re-add the account with the late payments having different dates. MoneyLion 's first email from the MoneyLion Escalations Department confirming my credit reports would be updated in 7-10 days to reflect the loan as paid, current, with NO NEGATIVE MARKS was on XX/XX/XXXX ( see attached email ). Then, I received another confirmation that the late payments would be removed, from MoneyLion, on XX/XX/XXXX. The second confirmation came after I filed a complaint with the CFPB on XX/XX/XXXX. Between XX/XX/XXXX and XX/XX/XXXX my three credit reports were updated to reflect the current on time paid status, with NO negative marks and paid 100 % on time. However a couple of days after I provided " feedback '' requested by the CFPB via the CFPB portal stating that MoneyLion answered my questions, did what they said they were going to do, etc., I received an alert that my MoneyLion account was again reporting 30/60/90 day lates to all three bureaus. Luckily I disputed with XXXX, and they removed it when I provided all proof that MoneyLion stated they would remove it due to it being INACCURATE. XXXX and XXXX would not remove the late payments. I reached out to MoneyLion again on XX/XX/XXXX regarding the account inaccurately reporting late payments and how it has reappeared on my XXXX and XXXX reports. Shortly after, I noticed the late payments were removed from my XXXX report, but not my XXXX. MoneyLion responded on XX/XX/XXXX stating that the account was reporting accurately and ONCE again won't do anything about their inaccurate reporting. Not to mention, it is IMPOSSIBLE to get ahold of someone. I have attached all proof of admission that MoneyLion is inaccurately reporting late payments, and am requesting that they update XXXX to reflect 100 % on time payments with NO NEGATIVE MARKS.
06/14/2021	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account	OH 44121	Web
On XX/XX/XXXX, my unemployment payment of {$1500.00} was deposited into a MoneyLion fraudulently opened account after a scammer/hacker hacked into my unemployment account and changed my banking preferences. I contacted unemployment and they had me to change my banking information back to my routing and account number as well as change my login pin. Unemployment was not able to retract the payment. The routing number of the fraudulently opened account is XXXX and the account number is XXXX. I contacted MoneyLion on XX/XX/XXXX and told them what happened. MoneyLion confirmed that the money was still in the account and submitted a fraud report to their fraud department and said someone would contact me within 24-48 hours. When I didn't hear from anyone after the 48 hours, I contacted them on XX/XX/XXXX and was told that they won't contact me via phone, but will contact me via email and I wasn't able to speak to the fraud department. They also said that my ticket ( XXXX ) was closed, but couldn't give an explanation as to why it was closed. They opened up another ticket ( XXXX ) and told me someone will contact me via email within 24-48 hours. I still didn't receive a phone call or email within the specified time frame so I contacted them again. On XX/XX/XXXX, I was told that approximately {$900.00} of my money was recovered and they were working to recover the remainder and would contact me at the end of the week with an update. On XX/XX/XXXX, I spoke with XXXX at MoneyLion and he told me all of my money was recovered. So I asked when it would be returned to unemployment so that I could contact unemployment after it was returned. He couldn't give me a date so I asked to speak with a supervisor. The supervisor, XXXX said that the money wasn't recovered so my question was why would XXXX say that it was recovered. He said he didn't know so I asked him to ask XXXX why he made that statement and I asked why would the representative that I spoke to on XX/XX/XXXX say that approximately {$900.00} was recovered. He didn't have an answer for that either. My next question was whether or not the money was still in the account. The supervisor said that the money was withdrawn from the account on XX/XX/XXXX and wasn't recovered and that they would not be returning any money to unemployment.
05/25/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	FL XXXXX	Web
XX/XX/XXXX I started an account with MoneyLion ( XXXX ) and was approved for a loan of {$500.00}. This was approved and paid successfully with the last payment listed for XX/XX/XXXX. This acct was paid satisfactorily, which prompted me to use Money Lion a second time the following year. Starting XX/XX/XXXX I opened another installment loan with MoneyLion for another {$500.00} ( XXXX ). This acct was also paid in full and reported to XXXX and XXXX, with the last payment being made and reported on XX/XX/XXXX. Again this was satisfactorily paid all payments were on time and the acct has been in " Paid Staus ''. This concluded my business with Money Lion. I have never reached out for any further Installment loans, yet there is another that was opened fraudulently. Less than 30 days after my last payment and closing of the 2nd acct, there was another opened for {$500.00} on XX/XX/XXXX. ( XXXX ) This account is Fraudulent, I did not request this to be opened. I brought this to Money Lion, explaining that I have been a victim of ID Theft, and this acct opening confirmed it. My previous business with Money Lion was all payments made on time, and all accts paid in full. Yet this account has had not one payment made ( not like me ) and has since been a chargeoff and placed in a Derogatory Staus on my credit reports. I explained this to a Supervisor at Money Lion named XXXX XXXX She stated that the debt is currently rising and is now over {$500.00} due. I formally disputed this amount and requested information pertaining to the sign-up that was initiated on XX/XX/XXXX. I requested the XXXX XXXX XXXX with proof that I was the one who signed up. I was told that the XXXX XXXX would be investigating and will get back to me. They emailed me 2 days later and stated that due to the information they have in their system they are confirming their debt as mine, I have included a copy of the email decline. I feel that Moneylion did not investigate properly or they would see that not only did I only utilize Moneylion twice, but both times MoneyLion was paid in full with no issues at all. The nonpayment attached to the third should have this account associated with fraud, due to no one payment being made. If this was my account it would show payments made. I am consistent in paying back my loans.
01/24/2024	Yes	Credit reporting or other personal consumer reports Credit reporting	Problem with fraud alerts or security freezes	NC 27406	Web
I have used this app for years now. I used the app for credit building I had a previous loan I was paying off before I moved into a new address last summer, once that loan was paid off I initiated a new credit building loan because it helped with my credit building process. The new loan was initiated through the app in which the company operates through. After taking out the new loan I tried updating my address on file, the company stated I had to wait 30 days in order to update my address and in the process my account was temporarily closed. I and my significant other have joint accounts I've used with this same company for years but they stated I had to prove I had access to the accounts my significant other needed to send in a notarized form to state I could use the account, as well as a picture of both our Identification cards, along with bank statements, government documents, and a bill as proof of address. I completed the steps and each time I was told it was incorrect, this company found numerous issues with my documentation because it wasn't 60 days dated from my previous address after they have on file that I've tried updating my address before my account was closed due to whatever they deemed fraudulent activity in which there were none. My significant other has her payroll check as well going to the accounts and apparently it was too many transactions going to our accounts Moneylion considered fraud although we bank with XXXX and have been with them for over 10 years now. The only way to pay for the installment loan is through the app the company shut me out I've tried talking to different representatives as well as managers explaining that I've had a change of address I even sent over my lease agreement with my significant other on the documents to show we live together. The company has since reported nonpayment to my credit report and I've taken a tremendous drop in my credit rating and it's hurting my families livelihood. I recently had a XXXX and was going to purchase a bigger vehicle as well as look into purchasing my first family home, but this company has hurt my progression at this point and refuse to fix the issue. I've tried everything on my end I don't have any documentation dates 60 days back from an address I moved away from months ago.
06/21/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CA 91303	Web
STATEMENT OF FRAUD RE : Case XXXX for account ending in XXXX I, ( name here ), hereby state that the above referenced card was ( select one ) : 1. ____ Lost / Stolen 2. ____ Never received in the mail 3. __x__ Used without my authorization, but still in my possession I have not used the card account described as above for the transaction ( s ) listed below. I have not authorized anyone else to use or have possession of the card account described above. I did not, and will not, receive any goods, services or other benefit as a result of the transaction ( s ) listed below. The signatures or other forms of authorization appearing on any of the sales drafts, ATM transactions, telephone/mail orders, or applications for the transaction ( s ) listed below, are and will be forgeries. Date Description Amount Disputed Amount XX/XX/2022 XXXX XXXX XXXX, XXXX, XXXX {$21.00} {$21.00} XX/XX/2022 XXXX XXXX XXXX, NY {$81.00} {$81.00} XX/XX/2022 XXXX XXXX XXXX, XXXX, XXXX {$21.00} {$21.00} XX/XX/2022 XXXX M, XXXX, AZ {$19.00} {$19.00} XX/XX/2022 XXXX XXXXXXXX XXXX XXXX, CA {$1.00} {$1.00} XX/XX/2022 XXXX XXXX XXXX XXXX XXXX, CA {$1.00} {$1.00} XX/XX/2022 XXXX XXXX XXXX XXXX, CA {$1.00} {$1.00} XX/XX/2022 XXXX XXXX XXXX XXXX, XXXX XXXX CA {$1.00} {$1.00} XX/XX/2022 XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA {$1.00} {$1.00} XX/XX/2022 XXXX XXXX XXXX, XXXX XXXX CA {$1.00} {$1.00} XX/XX/2022 XXXX XXXX XXXX #, CA {$0.00} {$0.00} __x__ I have no knowledge of the identity or whereabouts of the person ( s ) responsible for the transactions listed above, OR : ____ I can identify the suspect as : Name : Phone Number : Address : City, State : Please provide any additional information you may believe may be helpful in our investigation ( you may attach additional pages, if needed ) : _________________________________________________________________________________ _________________________________________________________________________________ I certify that, to the best of my knowledge and belief, all the information on this Statement is true, correct, complete and made in good faith. I understand that this Statement and the information it contains may be made available to federal, state, and/or local law enforcement agencies for such action within their jurisdiction as they deem appropriate.
06/21/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	DE 19977	Web
I have contacted MoneyLion several times in reference to this alleged account in my name. I called their customer service to report that I had never opened an account with MoneyLion and that it was opened fraudulently in my name, the person I spoke to told me that they would send me some documentation so I could dispute the account which they never sent. I have disputed this account multiple times with XXXX to no avail, I even submitted and Identity Theft Affidavit with a police report attached. I have tried to dispute with MoneyLion via Email and asked for validation of this debt to which they ignored my disputes then sent me a copy of a form with a computer typed signature that could have been done by anyone including them and after they sent the " validation '' sent me an email stating they were closing my case because they had not heard from me despite the fact that I sent them a dispute via certified mail with a return receipt. When I asked them about the letter I sent via certified mail they told me they had not received it even though I have a signature confirmation that they did receive it. I've even offered to pay this inaccurate account off just to have it removed from my report because it is severely and unfairly damaging my credit because I never signed up for this account and they ignored my emails. I have even disputed this account previously through CFPB and they have failed to respond as of yet! I have been disputing this inaccurate account that does not belong to me for over a year. In that time, the account has been closed on my XXXX credit report then reopened and then closed again which is also inaccurate reporting! I was able to get it removed from my other credit reports due to its inaccurate reporting but XXXX will not remove it and claims that it has ben verified even though I have yet to receive any actual verification or validation of this account. This is not the first time MoneyLion has been accused of fraudulent business practices ; see United States District Court case no. 20-55058 DiCarlo V. MoneyLion. This testimony will be forwarded to the FTC since it is unacceptable for a lenders actions to negatively impact a debtors credit when the consumer has informed them that this account is a result of identity theft.
06/21/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	DE 19977	Web
I have contacted MoneyLion several times in reference to this alleged account in my name. I called their customer service to report that I had never opened an account with MoneyLion and that it was opened fraudulently in my name, the person I spoke to told me that they would send me some documentation so I could dispute the account which they never sent. I have disputed this account multiple times with XXXX to no avail, I even submitted and Identity Theft Affidavit with a police report attached. I have tried to dispute with MoneyLion via Email and asked for validation of this debt to which they ignored my disputes then sent me a copy of a form with a computer typed signature that could have been done by anyone including them and after they sent the " validation '' sent me an email stating they were closing my case because they had not heard from me despite the fact that I sent them a dispute via certified mail with a return receipt. When I asked them about the letter I sent via certified mail they told me they had not received it even though I have a signature confirmation that they did receive it. I've even offered to pay this inaccurate account off just to have it removed from my report because it is severely and unfairly damaging my credit because I never signed up for this account and they ignored my emails. I have even disputed this account previously through CFPB and they have failed to respond as of yet! I have been disputing this inaccurate account that does not belong to me for over a year. In that time, the account has been closed on my XXXX credit report then reopened and then closed again which is also inaccurate reporting! I was able to get it removed from my other credit reports due to its inaccurate reporting but XXXX will not remove it and claims that it has ben verified even though I have yet to receive any actual verification or validation of this account. This is not the first time MoneyLion has been accused of fraudulent business practices ; see United States District Court case no. 20-55058 DiCarlo V. MoneyLion. This testimony will be forwarded to the FTC since it is unacceptable for a lenders actions to negatively impact a debtors credit when the consumer has informed them that this account is a result of identity theft.
06/21/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	DE 19977	Web
I have contacted MoneyLion several times in reference to this alleged account in my name. I called their customer service to report that I had never opened an account with MoneyLion and that it was opened fraudulently in my name, the person I spoke to told me that they would send me some documentation so I could dispute the account which they never sent. I have disputed this account multiple times with XXXX to no avail, I even submitted and Identity Theft Affidavit with a police report attached. I have tried to dispute with MoneyLion via Email and asked for validation of this debt to which they ignored my disputes then sent me a copy of a form with a computer typed signature that could have been done by anyone including them and after they sent the " validation '' sent me an email stating they were closing my case because they had not heard from me despite the fact that I sent them a dispute via certified mail with a return receipt. When I asked them about the letter I sent via certified mail they told me they had not received it even though I have a signature confirmation that they did receive it. I've even offered to pay this inaccurate account off just to have it removed from my report because it is severely and unfairly damaging my credit because I never signed up for this account and they ignored my emails. I have even disputed this account previously through CFPB and they have failed to respond as of yet! I have been disputing this inaccurate account that does not belong to me for over a year. In that time, the account has been closed on my XXXX credit report then reopened and then closed again which is also inaccurate reporting! I was able to get it removed from my other credit reports due to its inaccurate reporting but XXXX will not remove it and claims that it has ben verified even though I have yet to receive any actual verification or validation of this account. This is not the first time MoneyLion has been accused of fraudulent business practices ; see United States District Court case no. 20-55058 DiCarlo V. MoneyLion. This testimony will be forwarded to the FTC since it is unacceptable for a lenders actions to negatively impact a debtors credit when the consumer has informed them that this account is a result of identity theft.
06/02/2020	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	GA 30047	Web	Servicemember
On XX/XX/2020, I called MoneyLion because their app was not working correctly to process missed payments via Debit Card as usual. When you add the payment method and attempt to make the payment, the following error occurs : " It's not you, it's the internet! Looks like your request timed out, let 's try again! I called and was advised that only a supervisor was able to process debit card payment yet, no supervisor was available. It took 3 hours to get a supervisor. Then the supervisor who called me was still not able to assist me as she stated that her access was limited. I then was transferred to another supervisor after over 30+ minutes. The supervisor was rude with an I don't care attitude when I tried to share my experience with her. I told her that I needed to process my missed payments with debit card, payoff loan, and withdraw from investment account as I was assured that this could be done on a recorded line. The payment for membership was processed first. She then processed the loan payoff. However, I don't think that she processed the missed payment as she should have because it is still showing missed although the loan is paid off. I did the withdrawal successfully. However, when I tried to apply for a new credit builder plus loan, I get a message that says, " It's not you it's the internet! Looks like your request timed out, let 's try again! '' My app is up to date, I have signed out and signed back in, power cycled my phone, and closed and reopened the app. I advised the agent of this and she didn't seem to care as I was did this all because I needed a new loan that is now not working for me and I still have yet to receive assistance with this issue. She advised that she opened a case with engineering ( XXXX ). I can use XXXX but the repayment date is wrong which I have seen this happen before as well. This company is not ran well. I was on the phone for over 3 hours collectively yesterday with transfers and hold time only to still not have a resolution. I called back today and so far the same experience when calling when they opened at XXXX Eastern and so far I have been on the phone for over an hour with nothing accomplished. I am listening to hold music while I type this complaint that has not been addressed.
07/14/2023	Yes	Credit card or prepaid card General-purpose prepaid card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	MD 20735	Web
I was charged by different " companies '' so i called to ask for an investigation of fraud into the charges made by each company individually. I made sure to explain that it was 4 different " companies '' that had been charging me This should have been put in as 4 different investigations but the customer care representative that helped me put it in as one joint investigation saying that it would be easier for the dispute team to work the case. One company charged me 2 times on XXXX XX/XX/2023 for {$.00} and then 3 times on XXXX XX/XX/XXXX for {$.00}. The next incident was by a second company who charged me 1 time on XXXX XX/XX/XXXX for {$1.00}. The second company then charged me 7 times on XXXX XX/XX/XXXX for a total of {$2.00}. The third company charged me 2 times on XXXX XX/XX/XXXX for a total of {$.00}. The fourth company is the one that i originally called about that took the most money. The fourth company charged me 1 times on XXXX XX/XX/XXXX for a total of {$.00}. They the charged me a total of 142 times on XXXX XX/XX/XXXX with charges at some points happening every second or even multiple in the same second for a total of {$340.00}. After their investigation they determined that the card was kept active more then 30 days based on company 1 charging me and then company 4 charging me. For company 1 yes that may be true so that investigation should have been closed. However company 2, 3 and 4 all charged me in XXXX and i called in the fraud dispute on XXXX XXXX XXXX. It stated that the card had kept on being reloaded which occurred on the XXXX of XXXX which was before companies 2,3 and 4 made their charges. They said it was a regular spending rate that the transactions were made in 25 days. However again had this been put in as seperate counts of fraud that all the main charges i was calling about were made in 8 days. from the XXXX XX/XX/XXXX to XXXX XX/XX/XXXX. And finally the last reason they denied my claim of fraud was because the charges fit the spending pattern of XXXX XXXX. That just because they all had XXXX at the beginning of their names that they fit the spending pattern. In other words someone could charge me from XXXX XXXX XXXX would be something that fits my spending pattern when in fact that is untrue.
06/14/2019	No	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	NY 11590	Web
Total scam and fraud. Do not link your bank account or give your credit card. I signed up for Moneylion in XX/XX/2019 after clicking on an online ad. I took out a {$500.00} loan and had to link my bank account and credit card, to receive the loan amount. My bank account was charged {$19.00} twice a month, plus a {$39.00} " membership '' fee once a month. In XX/XX/2019 I tried calling because I wanted to payoff the loan in full and cancel my " membership ''. I was on hold waiting for a representative for over an hour on several occasions and each time I was given a different payoff amount - {$580.00}, {$420.00} and {$380.00}. I emailed several times as well and was never given a the final loan payoff amount or a way to do that. I also could not unlink my bank account. I saw that Moneylion kept attempting to make the {$19.00} and {$39.00} withdrawel from my account, despite the fact that I had called and asked for the final payoff amount so I could pay with a debit card. Yesterday they made several attempts under different business names that I was charged {$100.00} in overdraft fees! In frustration I asked for my mother to call and help. She also was told different amounts, and then today was kept waiting on hold for an hour and twenty minutes. She called me in to get on the call with her so we could payoff the loan with her debit card and they hung up on us. I then XXXX Moneylion and saw that they have an F rating with the XXXX XXXX XXXX and many similar complaints. They also said that they will liquidate the {$100.00} in my " investment account '' and refund it in a few weeks and then I would be able to use it to pay the {$140.00} in membership fees. But I've already been paying " membership '' fees every month from my bank account, with no membership benefits! This is a scam, predatory lending and fraud.I will be closing my bank account, on the recommendation of the manager where my family banks, so they can't continue to try to make withdrawals. For the loan payoff, if they ever respond with accurate info, I will be using a prepaid debit card and have cancelled the credit card that was linked. I am reporting this to the XXXX, Consumer Finance, Federal Trade Commission and the Attorney General.
01/05/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Can't stop withdrawals from your account	NC 274XX	Web
Moneylion has been constantly withdrawing money from my account! I spoke with a fraud department representative for Moneylion on XX/XX/XXXX and after talking for almost XXXX hrs we were told that my Moneylion account would be frozen and suspended while the investigation is launched, meaning no transactions or anything can be done with my account. At the end of the call with the fraud department, I was told that I would receive a case number in my email for my account investigation, I even have a voicemail that was left on my mobile device confirming that the case number would be sent to my email. Here I am today with no case number, and no representative answering the fraud department line even after being on hold for over XXXX. I first noticed my Moneylion account was breached on XX/XX/XXXX after receiving notifications of unauthorized transactions being processed from my primary bank account through Moneylion. Also, on XX/XX/XXXX there was another big breach into my account after noticing more unauthorized transactions being processed, these transactions totaled more than {$1500.00}! Today XX/XX/XXXX I have had a total of over {$2500.00} withdrawn from my primary external bank account for Moneylion payments and deposits even after reporting this account to the fraud department. I havent used my Moneylion account in over 6 months in XXXX since I began working my new position with the United States Postal service, so it was mind blowing that so many transactions as well as loans and withdrawals from my external bank account was being processed by Moneylion. I CAN NOT GET THEM TO STOP TAKING MY MONEY and it is getting in the way of my real bills and paycheck deposits. Im seeking help in this case because this company obviously doesnt care about the claims and complaints from customers. THIS IS NOT ME USING THIS MONEYLION ACCOUNT and I refuse to keep losing money over a careless company! I will be taking all steps necessary to pursue legal actions against this company in hopes to stop the fraud and to receive my hard earned money back. ( I also have photos of all the unauthorized transactions Moneylion have processed in less than a month totaling more than {$2500.00} )
09/04/2020	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	MI 490XX	Web
Since approximately lateXX/XX/XXXX around the XX/XX/XXXXof the month I have been in contact with the company Moneylion to regain access to funds in my accounts. There is one checking account and one investment account. Customer service representatives since this time which mind you is within an approximate few day range of contact when I started speaking in regards to the problem sent a debit card to the wrong address allegedly and this card was irretrievable. They furthermore claimed they were sending me a check in canceling the account which I was later told was either sent to the wrong address or was sent later. The check never arrived and was passed their conditionary time for getting it to me. Customer representatives claim for the most part they do not have the power to do much and then some claim they can do things for example : a transfer to an external account isn't able to be performed by a Customer Representative though one said they would, one said a Supervisor even could not do this, then another said only Supervisors can do this. The amount of misguided information I received from these customer service representatives whom for over two months could not solve a problem and mishandled the situation with my account including Supervisors whom allow and permit this to go on are quite to my disgust in business management. I've worked with previous companies who could assist me in 5 minutes..not over two months. This company that throws out manual help apparently because they are so streamlined and automated and more effecient have left me without any use of my funding I receive for a temporary time to purchase food supplies, health drink supplies, any form of medical supplies, all which have nearly thrown years of data off of my XXXX XXXX studies which include studies in XXXX XXXX, XXXX XXXX XXXX XXXX XXXX. Thanks to the local area however, I have been able to bridge the chasm so to speak this company created that otherwise would have destroyed valued findings in which I am contributing to the XXXX XXXX XXXX of the United States and various areas worldwide. Can we solve the problem any sooner these days? This is the yearXX/XX/XXXX A.D. afterall.
03/06/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	MN 554XX	Web
I had taken out a {$500.00} MoneyLion installment loan via their app back in XXXX of 2019. The most recent balance as of XX/XX/2019 was {$410.00} and change. The payment was submitted to pay it off out of my MoneyLion Checking account which is through XXXX XXXX XXXX. My direct deposit went into the account by XXXX XX/XX/2019 and MoneyLion holds the funds until my official " check date '' which is Wednesday, XX/XX/2019 ( today ). By holding the funds they caused the payment for the loan payoff to be rejected NSF and returned, incurring a {$25.00} NSF fee. I contacted MoneyLion to explain that they money was there, but was being held by a loop hole that a lot of major banks use in their checking account systems. The rep initially stated he can remove that {$25.00} fee early in the call, which I thanked him for. He then later put me on hold and came back to state that since they sent my loan nsf to their " internal collections department '' that he can't remove the {$25.00} fee, owning up to lying to me on the phone about what he could or could not do. He then suggested I pay the fee, then ask the next department to remove it, which I will not pay the fee as the funds were there, but were being held by MoneyLion itself. The loan was from them, the checking account is with them and they held my money separate from my loan payoff in order to charge me the fees that I am complaining about. Also related to this issue was back In XXXX of 2019 I asked MoneyLion to stop withdrawing my loan payments from my XXXX XXXX account as I was going to discontinue use of that account, they would not give me the option to change the payment source so I contacted XXXX XXXX, in which XXXX XXXX returned those payments back to MoneyLion. I contacted them and it was not until then was I able to update my banking information to my MoneyLion checking account for the payment. They may report me to my credit bureaus for missing a payment which was in fact not missed, they just refused to take it from the account I requested. This issue violates Federal Law. If a consumer notifies a financial institution that they wish to stop automatic withdrawals, they have to honor that.
06/20/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	GA 30252	Web
I had my direct deposit sent to my money lion checking account in my name, & on XX/XX/2023, I attempted to transfer it to an external checking account. I have yet to see a dime of any money that I attempted to transfer ( Today is XX/XX/2023 ). I am now going to be behind on loans, bills, rent, etc. I called my external bank and they don't even see an ATTEMPT at the transfer. Meaning, Money Lion NEVER sent my money to to my external account to begin with!! I made my external bank double check, and they see absolutely no attempt from anyone to deposit money into my account. I don't have a physical Money Lion debit card ( they haven't sent it to me... ) so I never even had the option to keep the funds in that Money Lion Checking account. I have to pay bills and eat/ spend to survive. I needed access to the funds the DAY I got paid in order to pay my bills and expenses. I've been through multiple Money Lion supervisors and representatives, who have lied to my face and told me different answers on when I would receive my initiated transfer. Every single time, they kept saying today or tomorrow, so I am having to find out the hard way that the money was never even sent to my external bank account. I have NO idea where the money is, its just in thin, computer air at this point. I work so hard y'all this type of hold up is almost enough to make somebody homeless. I'm missing an entire paycheck amount because of them. I'm so stressed and sad, and a lot of my bills are going to charge me late fees / cause huge dings to my credit because of this. Mind you, I also have a XXXX XXXX XXXX XXXX with money lion. They have been saying i'm late on payments, meanwhile they won't even let me pay in the app with my checking account on file, ALSO.What do they expect me to pay with? They stole my money!! I pay for my bills with my paycheck! They have made no plan or effort to ever send me my heard earned money that they ONLY had because I trusted this company enough to handle my money properly. Please help, I have no idea how I can keep up with my expenses now that I am missing an entire paycheck, and they refuse to do anything about it.
04/05/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	MI 48235	Web
Clearly Moneylion haven't learned their lesson. I already deal with daily Health Issues therefore i don't need the UnNecessary HEADACHE or STRESS dealing with Moneylion. This XXXX refused to take RESPONSIBILITY for their XXXX ups in XX/XX/XXXX and again in XX/XX/XXXX which is why i'm filing this complaint. XXXX XXXX ...... I included a picture. I also have a XXXX XXXX XXXX XXXX thru Moneylion since XX/XX/XXXX. I also have a {$19.00} monthly membership fee. At midnight on XX/XX/XXXX i checked my Moneylion XXXX XXXX XXXX XXXX on their app. I noticed that on XX/XX/XXXX it said my XXXX XXXX XXXX XXXX XXXX was PAST DUE. How can a payment that haven't even posted yet be XXXX XXXX at midnight the same day it's due. I contacted Moneylion and i requested they update my payment since the Bank confirmed they already made the payment for {$94.00} and the monthly membership fee of {$19.00}. Yet Moneylion refused to update the accout and left my account showing PAST DUE for 10 days even thought they had already been paid. I find out that Moneylion was trying to process the payment the day before which is NOT a date i get paid on. They're suppose to have your payment processed the day it's due NOT the day before. I then changed my payment due date to the 3rd of the month so this wouldn't happen again. I was told by several agents this wouldn't happen again. XXXX XXXX ...... I included a picture for this as well. At midnight on XX/XX/XXXX i checked my Moneylion XXXX XXXX XXXX XXXX account. Only to see that once again Moneylion have my payment as PAST DUE on the day it is due and the payment had once again not even posted yet. XXXX claimed this wouldn't happen again yet it does and once again they refused to take RESPONSIBILITY for their XXXX up again. *LYING ABOUT CREDIT RESERVE PAYMENT ...... Moneylion blatantly lied on their app claiming once you pay off your loan they would send your funds to the bank account of your choice. Their chat agent stated a different story. Yet they held another payment for another 10 days even though they were already paid the {$94.00} monthly payment and the {$19.00} monthly membership fee.
07/23/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	TX 766XX	Web
I have had what MoneyLion calls a " Credit Builder '' loan, in the amount of {$1000.00}, paid bi-weekly in {$48.00} installments. I have always paid on time. This loan was meant to help improve my credit rating. A few months ago, I opted to disable automatic debits for MoneyLion, so I could make those payments manually. I did so for 3 payments ( {$48.00} each ), over a period of 1.5 months. On the fourth, I decided to pay the remaining balance on the loan - approximately {$190.00} - directly, on XX/XX/XXXX. As with any ACH transfer, I expected it to take about a week. It has now been 2.5 weeks, and they have not taken the payment. I have attempted to reach out to them via numerous methods : CSR on their app, phone CSR, email CSR, all of which have given me conflicting answers about why they aren't taking this payment, when an explanation was even offered. I have been told in turns, that they couldn't receive the payment because it was " still pending for 3-5 business days '' ( it is Business Day 12, as of this writing ) ; another excuse was that my disabling of automatic payments prevented them from initiating the payment ( which wasn't a problem on the three prior payments ) ; another excuse was that the account didn't have sufficient funds ( both provably untrue, AND the bank insists they have not received any ACH transfer requests from MoneyLion, failed or otherwise ). The one thing none of them has said, is that they will take my money. Not one of them. I can only assume they don't want me to pay them anymore. If it weren't for them submitting a non-payment report to credit reporting agencies for their own XXXXXXXX, I wouldn't be half as incensed about this. I can not believe this is even an issue. What kind of loan company doesn't take payments? It's usually difficult to get these places to refund or discount something, but they're usually pretty eager to receive money. I'm rapidly exhausting all civil means of resolving this issue, and feel that arbitration or a civil suit may be necessary, to force them to take this payment. I still can't believe I had to write that sentence, it's insane.
08/04/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CA 90046	Web
On XXXX my 2nd XXXX was stolen from my house and it is exactly identical to my main XXXX with all my information and cards etc inside the phone.. I had a guy over that I was newly getting to know well he must of obviously been watching me I put my code in my phone when we was selecting music to play off my XXXX and I didn't realize my XXXX XXXX was snatched until I saw charges for XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, and XXXXXXXX XXXX on my moneylion roar account on the XXXX of XXXX and XXXX of XXXX is when the fraud happened. When I noticed that I went and looked and couldnt find my other XXXX it was gone. Also neither did the company ( money lion ) fraud system didn't tag the big purchase amounts as alarming and never even blocked my card when these transactions happened allowing a company to just take what it wants with no detection of fraud alerts or even blocking my card to verify if it's me making the transactions .So I put my XXXX XXXX in lost mode so nobody could use if anymore I contacted money lion to cancel my card. And to dispute the charges. I informed them I had done business back in XXXX with this merchant but no longer have I conducted any more transactions with them... I told them what happened submitted a police report/ emails to the merchant telling me my XXXX XXXX was used to purchase these transactions that's when I knew who did it and they had my phone. I contacted XXXX asking them if there was any other protocol I hadn't done to further protect ny account. It seems I had it all put together in the order I did it. There was also transactions fraudulently on my XXXX money account from the same merchant XXXX XXXX XXXX XXXX went ahead and credited me and final credited me admitting there was a error to the transactions. I sent this to money lion THE OTHER BANKS DESCISION and they did nothing with all that information and didn't credit me back the fraud and held me liable for the charges. This company is the worst and they need to be corrected. I'm not liable for fraud. And I'm not going to sit here and do nothing which is why I'm contacting you. I need your help in resolving this issue
07/15/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	CA 94523	Web
On XXXX XXXX, 2019, MoneyLion approved and sent me a personal loan of {$500.00}. The payments were reoccurring, drafted automatically from my checking account. Because the payment were automatic, I quickly forgot about it. On XXXX XXXX, 2019, a 30-day late/delinquent account appeared on my credit report and it was from MoneyLion. Due to a recent change from my bank, the payments were no longer going through. However, if you were to check the phone application, it states that Im still on track for paying my loan. There is no indication that the loan is late. There was no notification that my payments werent going through. I was not contacted once. To make sure, I checked my email, the application on my phone, any missed calls/voicemails, text messages, or physical mail ; no correspondence was received in regards to the potentially negative credit reporting that was about to occur. Rather, I was being sent promotional emails. Part of the problem was my fault ; not checking if the payments were going through. However, I was mislead by their phone application, saying that I was still on track to paying my loan. I thought everything was still okay. I tried to remedy the problem by just paying all the loan at once. When submitting my payment, the application glitched and my payment did not go through. Multiple error messages would appear. I tried three other payment sources from three different banks, and I would still receive an error. I then called MoneyLion, or at least attempted to. I spent half the day trying to reach someone about this urgent matter ; all my calls were eventually dropped. The longest I waited was 40 minutes, only for my call to be dropped. Finally, I submitted an email to their support team, only to be given a generic automatic reply saying I can check my loan status on the app, which was not helpful. I still need to pay the loan, and another potentially negative mark might appear on my credit report. Working with MoneyLion is incredibly frustrating, especially when its almost impossible to pay off a loan. Proof will be attached with this complaint.
02/12/2019	Yes	Payday loan, title loan, or personal loan Payday loan	Can't stop withdrawals from your bank account	CA 91304	Web	Servicemember
This is actually Part 2 to the feedback I submitted earlier this morning after the company finally decided to respond to my original complaint on XX/XX/XXXX. MoneyLion takes days to respond to any email. I find it interesting they called ( XXXX ) and left a vm Friday XX/XX/XXXX in the am. I tried to call back later that afternoon and was on hold for several minutes. The menu never offered a " complaint '' department. I sent an email explaining I called back and didnt get to speak to anyone and advised them to email me. Yesterday I get 3 back to back calls from MoneyLion or as it says when you call back " XXXX XXXX '' and a vm from XXXX. I could not return her call yesterday. Then I wake up to this response conveniently after I have missed their calls. A whole 2 days and yet they took well over a month to respond to my complaint. I stand by what I said. I was told BOTH the membership and the loan would no longer come out of my account. I was NOT able to access my loan via the app after a certain time period. If I clicked on loan, it showed me a pie chart with the loan amount, due date and what was paid-that is all. Money Lion claims I use their services. What services? Please do explain how I benefited from this besides the loan? I can see the payment history, loan amount and balance remaining but what else? You say I'm still using your services for which the membership covers ... how? I havent logged onto this app in weeks-in fact it's no longer on my phone and hasnt been for awhile. I plan to repay this loan off as I did take it out but I will NOT tolerate half truths or MoneyLion trying to conveniently do things to point things in their favor such as finally calling me just days under the 30 days of the complaint and then jumping on here to respond just one day shy of the 30 days from the original complaint to make it seem like I am the one not cooperating. I called back XXXX this XXXX. She left the vm with an extension which once again there is NO option for. Spoke with XXXX and told her to have XXXX call me back or preferably email so I can document ALL communication.
05/04/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Charged fees or interest you didn't expect	GA 30314	Web
1. I have an XXXX account with MoneyLion. 2. On XX/XX/XXXX I was approved for {$190.00} in advances to be repaid approximately one month later on XX/XX/XXXX. There are no fees for this loan. 3. I took one advance in the amount of {$100.00} and one in the amount of {$90.00}, for a total of {$190.00} due on XX/XX/XXXX. 4. I noticed the App stated I had a {$200.00} repayment on the {$190.00} loan. 5. On today, XX/XX/XXXX I called Moneylion and inquired about this. The representative, XXXX ( not allowed to disclose any additional information ) stated I selected a XXXX dollar tip ; however, I did not do so. 6. During the loan process, Moneylion 's App repeatedly presents users with multiple screens requesting tips making users choose {$0.00} tip several times. I chose {$0.00} several times. In addition, by requiring loans to be requested in multiple deposits, Moneylion multiplies the amount of times the user must select {$0.00} tip to avoid payment a tip. 7. Moneylion representative said she was unsure if she could change the billing. 8. I asked for supervisor. 9. Moneylion representative said I could request a one-time refund of the tip by filling out a form. First, the tip hasn't been billed yet so this doesn't fix the problem. Second, I never authorized the tip in the first place. Third, there should be no limit on how many times they are willing to refund payments that were never authorized in the first place. 10. Supervisor is unavailable. XXXX said supervisor can not come to phone but I could get a call back. 11. XXXX said she filled out form requesting refund of XXXX dollars that may be refunded after I am billed. However, I said I do not intend on letting them collect the funds that I did not authorize. 12. I requested to stop payment on XXXX from my bank account and debit card. XXXX said she stopped payment ; however, the App is still showing a repayment scheduled for {$200.00} for XX/XX/XXXX. 13. Then XXXX said I could speak with a supervisor after all ; however, the issue remains unresolved and I have been waiting on hold for along time.
10/21/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Public record information inaccurate	WA XXXXX	Web
Had a fraudulent loan taken out using my information, but with a different phone number, bank account, and address that I have never used or claimed to be mine. The company that provided the loan to the fraud was MoneyLion. The account was signed up on XX/XX/2022 but I did not realize it had been reported on my credit report until recently when I went to open a credit card and was rejected. I checked my credit and on my report I had a {$1000.00} loan taken out by someone that was not me. I contacted MoneyLion support and they provided me with the loan details, showing my name but a different address and phone number. I assume to take out a loan they used my social security number, date of birth, and full name but used a fraudulent address, phone number, and bank account. I have tried contacting MoneyLion support through email and they told me I had to call in. When I try to call in I am unable to get past the robot that handles their calls. When I attempt to get through the robot I am left with the robot guiding me to go back to emailing support for help, and get stuck in the loop of them ping ponging me back and forth from email to phone call. I have also contacted my local police department and they have given me a police report to give to MoneyLion, but like I previously stated, I get stuck in the loop. I am looking to file a lawsuit with MoneyLion for wrongfully putting out a loan under my name and credit report ( social security ) but with a different address, bank account, and phone number. They should have easily been able to look at public records to find my address and phone number and avoided setting up a fraudulent loan. MoneyLion is currently charging interest on the unpaid loan and my credit continues to be lowered. I am unable to open a credit card or get a loan for anything, my financial life is essentially ruined for the time being. Please help me with this case I am willing to provide all the evidence that I have. I have already spoken to a lawyer who claims that my case is valid and strong and is willing to move forward at any time.
10/13/2019	Yes	Payday loan, title loan, or personal loan Payday loan	Can't contact lender or servicer	NJ 07631	Web
I AM PAYING OFF LOAN # XXXX WITH MONEYLION.COM COMPANY AND UNTIL XX/XX/2019 MY LOANS WERE BEING PROCESSED WITH MY BANKING ACCOUNT ENDING IN XXXX. SINCE THEN, ALL AUTOMATIC PAYMENTS HAVE STOPPED!!! I DONT KNOW WHAT TO DO!!! I HAVE LOGGED IN TO VERIFY THAT ALL INFORMATION IS THERE TO PROCESS PAYMENTS AND I AM AT A DEAD END! I HAVE EMAILED, CALLED ... NOTHING! I CAN NOT GET IN TOUCH WITH ANYONE TO RESOLVE THIS. THE SYSTEM PROMPTS THAT IF I WANT TO RESUBMIT PAYMENTS, PLEASE PRESS A BUTTON BUT NOTHING HAPPENS! I HAVE READ ABOUT THIS HAPPENING TO OTHER CUSTOMERA AND KNEW IT WAS ONLY A MATTER OF TIME BEFORE YOU REPORTED ME AS LATE TO THE CREDIT BUREAU BUT I DON'T KNOW HOW TO MOVE THIS ALONG!!! I HAVE WORKED SO HARD TO REPAIR MY CREDIT AND THEY ARE RUINING IT! PLEASE HELP!!! THIS IS BEING STATED ON THE XXXX WEBSITE ABOUT MONEYLION : XXXX files indicate a Pattern of Complaints concerning fulfillment of transactions and customer relations for MoneyLion, Inc. XXXX has noted a significant spike in consumer complaints filed since XX/XX/2019, and consumers are telling XXXX about the issues they are experiencing with their accounts and the company 's customer service department . A number of consumers reportedly have had their requests for transfer of funds on hold for significant length of time and well beyond MoneyLions usual 5-10 business day window. Some consumers claim the electronic funds transfer ( EFT ) set up for their loan payments have been stopped, leaving them unsure of the status and unable to determine if payment is on record. Many consumers allegedly attempt to contact the company to resolve their problems but say they experience extensive hold times, often not being able to reach a live customer service representative. Others claim the only response they receive to their inquiries or requests for help are auto-generated emails from the company. As of XX/XX/2019, XXXX has contacted MoneyLion, Inc. and requested its voluntary cooperation in resolving the underlying issues of the identified Pattern of Complaint. XXXX is awaiting a response.
05/29/2019	No	Checking or savings account Checking account	Managing an account Problem accessing account	AZ 85281	Web
I opened my account with Moneylion to set up direct deposit and take advantage of their pave the wage promotion. It required direct deposit within the month of XXXX which was made by my employer. Moneylion 's system does not differentiate between an ACH credit/transfer and a payroll deposit which caused their system not to recognize my direct deposits for 3 months now. They also offer a service called instacash where with payroll deposit you can get a payday advance of {$250.00} as long as your payroll deposits are {$250.00} or more. I have not been able to take advantage of this feature due to this issue and this is unfair as other customers have. Because of all the issues they are having they have removed this feature within the last 30 days to correct and relaunch. I have chatted when that was an available option, emailed and spoken to their agents over the phone for over 2 weeks with no resolution. I am also unable to contact my financial institution immediately in the event of fraud or lost/stolen cards. I submitted that as a problem as well two weeks ago with zero resolution. I spoke with XXXX in the complaints department ticket XXXX and sent screenshots showing I had no option to report my card lost/stolen immediately. On XX/XX/15 there was an issue with debit cards and they do not have an instant transfer option so I was unable to withdraw funds or transfer them to my XXXX account in order to avoid overdraft charges and Moneylion is unwilling to refund those fees they caused. The only option was ACH transfer which they claim is 1-2 business days. With any issue on my account I have to submit a help ticket and wait 48 hours for a response only to have to set up a callback for the next day. They have escalated my issue multiple times with zero resolution. I transferred funds again on Friday and they were not placed in my account until today. I am very displeased with the lack of service provided by this financial institution. I also am unable to see my statements online due to an error in the app and there is no running balance.
10/04/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Charged fees or interest you didn't expect	MN 554XX	Web
I was informed that if I qualified for a short term loan with money lion that a membership fee would have to be paid while I had this loan. it was a {$600.00} loan to be repaid in 6 months, during which a membership payment along with a loan payment would be paid until the loan was paid off. {$130.00} for the fee and {$100.00}. for the loan payment. I made all the loan payments and paid off the loan on time XX/XX/XXXX XXXX. one membership fee was not taken from my account otherwise 5x {$130.00} was paid. when the loan was paid off my obligation for monies ended then. moneylion has since continued to withdraw {$130.00} a month two months after loan payoff. I contacted them and told them that those unauthorized withdraws on my account were not ok they told me that until I paid the missing payment fee from XXXX that I could not cancel the membership I didn't know I had. I went to their web site where I learned that the membership fee they were talking about was XXXX a month well with myself being charged XXXX a month these two fees must be different if a membership for XXXX a month is truly what I joined then why was I charged XXXX $ a month. when I was given this loan I was not aware I was joining a club, organization, or group I was simply informed that when I had a loan thru them I would be charged the extra fee. so now Money lion has received from my account XXXX in membership fees and XXXX in loan payments totaling XXXX for a XXXX loan claiming I was only charged 5 % interest. I think that money lion should have to be held to there own guidelines. if I really did join a membership then I should have been charged their stated membership fee of XXXX for six months totaling XXXX plus the loan payments XXXX I should be able to cancel said membership anytime after load payoff. moneylion overcharged me XXXX a month on the membership fee 5 times ( XXXX ) charged me 2 months past loan payoff ( XXXX ) overcharging me XXXX I missed one fee charge of XXXX leaving us with a XXXX over charge to me. which I would like refunded. thank you
07/28/2019	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	NY 10031	Web
At the advice of legal counsel I am submitting this complaint again with the new developments that have occurred. I had an account with MoneyLion that is now paid off but is still being reported as " currently 90-119 days late '' on my XXXX credit report, 90 days late on my XXXX report and 30 days late on XXXX. As stated in my previous complaint, I was under the impression that MoneyLion had me on a payment plan to prevent an ongoing past due status. When I made attempts to make payments, MoneyLion would bill my bank for {$36.00} over 5 times on the same day, which caused me over {$300.00} in overdrafts fees on on occasion, and {$100.00} on the second time it occured. Due to MoneyLion 's failure to provide me with a proper statement, or send proper communication regarding this debt, I never had any idea of the account 's status. After my previous CFBP complaint, MoneyLion refused to speak to my on the phone since I advised them I would be recording the call. MoneyLion then stopped responding to my emails which eventually led for me to ask for arbitration to settle this matter. I never head anything back, as you can see in the attached evidence. MoneyLion continutes to cause me harm with this account, as the currently deliquent remarks are preventing me from living a normal life. Especially the 90 day delinquent notation. Incuded is a recent adverse action letter that mentions the " Current 90 days late '' and the " delinquent account '' as reason for the denial. MoneyLion is the only account reporting delinquent on any of my reports and I can not get auto insurance for decent rates because of it ( see attahced ). MoneyLion must immediately remove all late notations since they changed the status of this account numerous times and each time has no rhyme or reason. This is a shady company and I can only imagine what sort of other usury and falseness is going on with their other customers. I would like to also go on record that I intend to peruse this as far as it needs to go, up to and including legal action, arbitration, etc.
02/06/2019	No	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	TN 37167	Web
Someone has stolen my identity and my bank account information. They have used this stolen information to open an account at MoneyLion ( XXXX XXXX XXXX ) and take a loan out in my name. I have called XXXX three times reporting the fraud that has occured, get them to halt the {$500.00} bi-weekly withdrawals from my XXXX account, and to get basic information about what the fraudster has done there ( how much of a loan did they take out, what addresses are they using, stop taking money out of my account, etc. ) to no avail. The MoneyLion agent on the first call ( XX/XX/2019 ) said they would send my information to their fraud department and I should hear back within 48 hours. Didn't hear anything. XXXX XXXX another {$500.00} was drafted from my account by Moneylion. I called back. I explained again what was going on to the agent. They put me on hold, then disconnected my call. I called again. Same thing. I explained the whole thing again, magically my call was disconnected. The third call I spoke with another agent. I asked to speak with management. This agent, said that there is no management to speak with. He said that he saw in my notes that I placed a call on XX/XX/XXXX about the fraud. He then said that the XXXX department put my request on hold because I had not filled out the fraud affidavit MoneyLion sent me yet. I then told the agent that I had not received an affidavit because they probably sent it to the fraudster since the person I spoke with on XX/XX/XXXX didn't ask for my address or email. The agent today ( XX/XX/XXXX ) then took my information down - home address and email- then he said he would fill out the form for me in order to escalate this so I could get some help. At this time I still have not received a phone call, email, anything from Moneylion and they have successfully taken {$1000.00} from my account. All this while they refuse to give me any details about what the fraudster has done with my information at Moneylion ( did they take a loan out, open a bank account, what??? ). Please help!
08/02/2021	Yes	Checking or savings account Checking account	Managing an account Banking errors	NV 89121	Web
On the XXXX of XX/XX/2021, I had made a reservation at the XXXX XXXX XXXX XXXX I'm presenting Center in XXXX XXXX. Around the message happening to sleep I hope you had a minute a third day care for {$810.00} on the day I need the reservation everything was okay well I'm probably going to do my transaction I noticed that there were holes on transvestites that were unfamiliar but the market so I contact them manager the hotel we go over the transaction and that the measure of the hotel XXXX XXXX and had something with 99 and 99 infected her to send him an email on company letterhead with the amount of the transactions and the date of the transaction so and she put that she would like to request okay. You want to make sure you do that she was instructed by money mine. And it takes the offer edition hold off of the {$810.00} can you transaction from XXXX XXXX XXXX XXXX by XXXX. So when I noticed that my account was overdrawn by XXXX XXXX I contacted money line to see what the issue was. Upon talking to her presentative they tried to say that because friends were spent in a day we're not liable and that it's my fault and I need you. So I went ahead and look at my friends ask me I said I see what it where the air is. I expected that what happens where the XXXX can you transaction for the 5-day stay at the XXXX XXXX XXXX XXXX by XXXX was released prematurely for me and so that they released the wrong hold on the wrong friends actually and so on the representative who I spoke to primarily regarding situation tried to say that it was a legitimate charge and things like that. And I agree with him it wasn't legitimate charge. I went ahead and done with another representative who actually listen and was able to see what direction I was coming from so what that means that it has been 6 days my account is still negative {$640.00} and I have income coming in at all times so I don't want my phone so I'm hoping that someone at XXXX you can go ahead and investigate this promptly and then we can come to a quick resolution.
10/23/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	SC 293XX	Web
On XX/XX/XXXX, I received an email notification that I was denied credit and the Principal Reason for the Denial, Termination, or Other Action Taken Concerning Credit was income insufficient to meet credit obligation, XXXX XXXX XXXX, and XXXX XXXX XXXX XXXX. 1 ) I never applied of credit with XXXX. 2 ) I have not applied for credit within the past month. 3 ) When I can 1st call ; I was informed that my information was purchased by Even Financial back in XXXX. And it purchased by XXXX. Apparently, they have used that information to access my credit and have been running credit checks at any given time without my permission. 15 US Code 1692 ( e ) False and misleading representations. A debt collector may not use any false, deceptive, or misleading representation or means in connection with collection of any debt. 15 USC 1611 the US Code that deals with criminal liability for willful and knowing violation of Consumer credit cost disclosure laws ; " states that anyone who gives false or inaccurate information or fails to provide information that is required by this subchapter, or any regulation issued under it can face criminal penalties. When I attempted to speak with their manager XXXX, she was prepared to argue, I attempted to de-escalate the conversation, but she would not allow room for reasoning. Based, on my first conversation with the initial customer service agent XXXX. She stated that they received my information back in XXXX. The email that i received today that I was denied based on my XX/XX/XXXX, credit score which is XXXX. As of XX/XX/XXXX, my credit score is XXXX. According to XXXX advertisements, they help people with all credit scores. So along with their false, deceptive and misleading business practices, I feel that I was also discriminate against because of past credit score that is inaccurate. With exception the student loans that is currently being disputed and I have filed a police report against ; I have GOOD payment history with all those that I have extended credit with.
10/17/2019	Yes	Payday loan, title loan, or personal loan Personal line of credit	Incorrect information on your report Account status incorrect	NJ 08094	Web
I had a small personal loan with this institution for almost 1 year to make small investments as work as a checking account and personal loan of {$500.00}. Back in XX/XX/XXXX I called the company to find out why my investments were not moving at all plus I paid off my small loan early. I was told they would look into it and call me back after their investigation. In the mean time they suggested I reopen for another small loan to keep my credit report in good standing. I agreed and received loan. In watching my account I still noticed my investments were not moving. I called and was told investments were no longer available and I could not do anything with it until my new loan was paid off. I stated why was I not advised of this information. I would have never taken out the small loan again and just closed out my account and take what was in there. Now today I get an alert from my 3 credit bureaus stating my score went down .45 points because moneylion claims my account is closed. I again called them and they said my accounts were open and I can dispute with credit bureaus myself. I told them absolutely NOT your company reported it now you fix it. I also requested a manager to come on the line to handle this issue along with the investment account issue. Well they put me on hold for a total of 1 Hr and 56 mins and never came back in the line. While being on hold I used my landline phone and called took 30 mins to get through to them. I explained about being on hold along with my issues. He said I will either get a call, or email from company trying to fix the credit report however I can not remove my investment until new loan is paid off. Do it just sits there. I told him I want a personal phone call not an email regarding my problem. I did not appreciate being put on hold for almost 2 hrs and still no one picked up the other line and that I would be reporting them to your offices. I am XXXX and dont appreciate being taken advantage of. I want my investment money back my credit report fixed.
02/14/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Problem with customer service	PA 17552	Web
In XX/XX/XXXX I took out a credit repair money lion loan with Money Loin they advertise that they give loans up to {$1000.00} and will give you so much upfront and put the rest in an escrow account. and in return you pay a {$20.00} a month fee for their credit repair services this loan is not avail with out this service. XX/XX/XXXX I contacted money lion about closing my loan I was told if I paid the balance {$420.00} with my debit card the loan would close and the escrow would be released immediately. so I agreed and paid the {$420.00}. here is where things go sideways. I have a few issues at this point the escrow was never released and to date hasn't been I called twice now and every time I call I get different information from the reps first I get told that I have to wait 1 day for things to process then im told 3-5 days then I was told 3-5 days for the payment to post and 3-5 for escrow to clear. and I feel this I a blatant violation of truth in lending first they charge a {$20.00} per month fee to use their loans which make the interest on this loan essentially 105.93 % but because its a " FEE '' that some how makes it legal. when I started to do the math it didn't add up because on their lending paperwork im told I was taking a {$500.00} loan at 5.93 % and the Toal interest was {$15.00} and some change but no where on their paperwork do they disclose that I have to pay this service fee to use their program that's elsewhere on their paperwork so for a {$500.00} loan I end up paying {$1000.00} that's just plain robbery and then when you call them out on it and try and pay your loan off they XXXX you over and hold your escrow and just give you XXXX excuses about the escrow and how long it actually takes to clear. this company is praying on those with week credit and should bee looked into. when I told the supervisor XXXX that I planed to file a truth in lending violation he was nonchalantly like ok that's fine because I can't do anything for you. that is just bad business all around.
08/09/2019	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	CO 80909	Web
There are so many problems here, I dont know where to start. I signed up for a MoneyLion account, enticed by the quick {$500.00} loan and XXXX app. I received the {$500.00} loan and made 1 payment on it. Since the payments are automatic, I assumed the loan was being paid because there were charges to MoneyLion on my account every month. I recently got notification from XXXX XXXX that a negative mark is on my credit report because the loan hasnt been paid in a while. I was never contacted in any fashion. No calls, no emails, no texts to tell me that my payments were not being applied. But money was still being taken out of my account. The money being taken out of my account was for MoneyLion Plus, of which a portion goes to the MoneyLion investment account. I currently have about {$440.00} in an investment account with MoneyLion and I owe about {$460.00} on my loan, which I can not make payments to, not because of financial inability, but because I can not reach customer service. I have tried on 4 different occasions : XXXX MST XX/XX/2019 I was on hold for 45 minutes and then hung up. XXXX MST XX/XX/XXXX I was on hold for XXXX hour and no one answered, so I hung up. XXXX XX/XX/XXXX, I was on hold for 1.25 hours and no one answered. XXXX MST XX/XX/XXXX I was on hold for 1.5 hours and no one answered. I have spent at LEAST 4.5 hours trying to get a hold of customer service. I would like to liquidate my investment account, apply it towards my loan, pay the remaining balance, and close my account and see MoneyLion pay for the horrible customer service. Actually, its not even horrible - its nonexistent. I would also like to know why the MoneyLion Plus payments were being taken from my account, and the loan payments were not being taken from my account. I now have increasingly bad marks on my credit report after spending 2+ years paying off my debts and getting my score back up and the worst part is that I have zero control over this. Please do something. Thank you.
07/16/2019	No	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CA 94116	Web	Servicemember
I'm filing this complaint against MoneyLion bank ( XXXX XXXX XXXX ) for the following two major issues I'm facing from them. 1 ) They are not honoring their promotional offer to credit 17 % of the direct deposit amount into my account although I have met all the conditions specified in the offer and bonus payout is overdue from their side as of XX/XX/2019. I opted-in for this offer in their app at the time of signup and they confirmed the same to me via email confirmation that I am eligible for the promotional bonus. Here are the exact terms and conditions of the offer : .. MoneyLion is offering a bonus of up to {$590.00} as part of their pave the wage campaign to highlight pay inequality between genders. To receive the bonus you need to : - Join MoneyLion - Set up a direct deposit of $ 500+ - Opt in to bonus - Maintain direct deposit for 90 days to get bonus ( this needs to be 90 % of your initial direct deposit ) - Bonus you receive will be 17 % of your first direct deposit I have fulfilled all the conditions as of XX/XX/2019 but they are saying that they want me to send them an Opt-in confirmation which I never received due to their faulty system. I thought they might do a fraud like this so I emailed them and confirmed my eligibility in writing from them. See a lot of comments from aggrieved customers at the bottom of this page talking about the same fraudulent behavior Moneylion is subjecting them to : https : XXXX 2 ) I'm unable to transfer out any money from my MoneyLion account to my external bank accounts. They are holding my money for last 4 months now. I have tried adding three external bank accounts and none of them show up in the transfers window in their app. They don't respond to the helpdesk tickets filed on their app or website and I'm getting only canned responses directing me to their help articles. Also, when I get to talk to someone on their phone helpline they aren't able to admit the problem and are unable resolve the issue for me.
02/21/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	AR 72764	Web
On XX/XX/21, I received an email notification saying You've successfully updated the phone number on your MoneyLion account to XXXX XXXX XXXX XXXX. Thanks for keeping your info up to date. If you did not recently update your phone number, please log into the app to change your number or contact us if you need help. While youre here, check out MoneyLion perks, like deals in the Rewards tab or 0 % APR XXXX advances in the Finances tab! Open your MoneyLion app. I did not setup any such account and the number listed is not my phone number. I then received multiple other emails that said, We received a request to reset your MoneyLion password for the account associated with XXXX. This link will be valid for 24 hours. If you do not want to change your password, you can simply ignore this message. If you did not request a password reset, please let us know. And another email - Your new MoneyLion Debit Mastercard is on its way. You can check in on the status here anytime. And while you wait for your card to arrive, you can start using your virtual card right away. Don't forget you've got access to ... Im concerned as it is a weekend. I tried to contact the company but due to it being a Sunday they are not available by phone. Money lion states telephone business hours are Monday through Friday XXXX to XXXX. I am extremely concerned that someone is using identity and personal information to start new banking accounts. At this point, I do not see any deductions from my legitimate bank account I use, but I would like to have this resolved prior to any fraudulent charges or funds occur. There are charges on the online card now posting- One for {$1.00} to XXXX and another for {$48.00} to XXXX payments from XXXX XXXX XXXX I will contact the company directly as well as soon as they open tomorrow. In the meantime, I would like to alert you of this fraudulent activity so notification occurs as early as possible. Thank You in advance for your help in the matter.
09/28/2020	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	NY 12550	Web
In XX/XX/XXXX I reviewed my CBR and noticed a Money Lion account that I had not opened. This account was opened in XX/XX/XXXX. So I called them immediately. This account was opened with an e-mail, phone number and ADDRESS that was not mine and has NEVER been mine. I have proof of my address in a rental agreement, I had been at my residence for over 2 years when this account was opened. I contacted the agency ( Money Lion ) immediately in XX/XX/XXXX and they closed the account and sent it to the fraud department after VERIFYING WITH ME THE INFORMATION WAS NOT MINE. I was told this would be handled and would no longer reflect on my credit report. I have not heard anything from this company since XXXX. I disputed the account in XXXX as it was still showing on my report, and the company verified it on my credit report in XX/XX/XXXX. How can you verify an account that was fraud?? The address is not mine I have documents to prove where I lived in XX/XX/XXXX and it was not at the address they have listed for this account. I have called and they will not allow me to speak with a supervisor, they make you wait for a call back. I'm still waiting for my call back since XX/XX/XXXX. I called again today XX/XX/XXXX and was told by a representative that this account is still in the fraud department. I have given this company ample time to investigate and they have not done anything. I again asked for a supervisor and they denied me. I asked to speak directly with their fraud department and they told me that is not allowed. Why would I not be able to speak with the people handling my fraud case? It has been 7 months. They should have had an answer for me after 30 days. The account should have been removed after 90 days because the information is incorrect as it is a fraud account. It has been well over DOUBLE that time. I need this account removed from my credit report and they refuse to do it or let me speak with a supervisor or the fraud department.
04/21/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	IL 60046	Web
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX MoneyLion is a financial technology company, XXXX XXXX XXXX XXXX XXXX XXXX, Member FDIC. I HAVE A ISSUE MONEY LION SAID THEY FOUND NO ERRORS LIKE OF COURSE MY BANK WOULDNT SEE WHATS WRONG I WENT ON XXXX XXXX TO REQUEST A HOTEL FOR ME AND MY WIFE HONEYMOON BUT WHEN I GOT THE HOTEL THEY ASK ME FOR MY ID WHICH I FORGOT AT HOME THEY TOLD ME I COULD COME BACK WITH THE ID AND CHECK IN AND I TOLD NO THX I WANT A REFUND THEY SAID DUE TO THEIR POILCY THEY CANT ISSUE A REFUND EVEN THOE I HAVENT CHECKED WHICH I USE XXXX XXXX SO I COULD CANCEL MY Reservation. AT ANYTIME SO I CONTACTED CUSTOMER SUPPORT TO WHICH EVEN THOE I HAVE THE CANCELLATION FOR REFUND FOR ANY REASON THEY COULDNT ISSUE A REFUND ANF THE HOTEL TOLD ME I HAVE TO TALK TO THE BANK FOR A REFUND SO I SUBMITTED A DISPUTE SENSE I DIDNT GET MY MONEY BACK AND WAS LIED TO AND DIDNT GET MY HOTEL ROOM AT ALL I WAITED 3 MONTHS FOR THE DISPUTE TO BE COMPLETED TO GET MY MONEY BACK BUT TO MY SUPRISE MY BANK WHICH IS MONEYLION DECIDED DENY MY DISPUTE SAYING NO ERROR HAS OCCURRED IMAGINE IF YOU WERE IN MY SITUATION AND YOU LOSS EVERYTHING TO YOU WOULD BE XXXX XXXX TO I SAVE UP THAT MONEY FOR ME AND MY WIFE HOTEL FOR THE HONEYMOON AFTER THE WEDDING WE HAD TO WHERE WE WERE LIED TO BY XXXX XXXX REJECTED A ROOM SENSE WE DIDNT HAVE A ID and FOR MY BANK TO REJECT MY REFUND REQUEST LIKE HOW IS THIS EVEN OKAY AT ALL IF YALL EVEN HAVE A HEART YOU WOULD APPROVE MY request i WORKED HARD FOR MONEY LIVING PAYCHECK TO PAYCHECK ONLY WORKING FOR A FEW HOURS TO MAKE A LIVING AND STUFF ITS NOT FAIR THAT THE HOTEL GOT TO KEEP MY DEPOSIT AND XXXX XXXX LYING THEY NEVER TOLD ME ANYTHING ABOUT WHEN THE TIME REACH XXXX the cancel for any reason is no longer available they had me on long waiting time to reach customer support 5 hours and came up with Alot XXXX excuse and my bank refuses to see anything wrong I want my bank to issue me my dispute of {$110.00} back to me
01/22/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	MI 48071	Web
Back in XXXX XXXX of XXXX I opened a credit Builder loan through money lion financial institution. I opened the loan with an initial {$650.00} that was immediately taken out of my account I made my first payment of {$22.00} and they refunded me {$100.00}. The agreement was for every payment I made {$100.00} would be released. I defaulted on the loan but because it was prepaid there is a {$400.00} XXXX XXXX my account States the {$400.00} was put back into my bank account and on the financial page it reads XXXX payments were made of {$510.00} make a payment now however, they also submitted the loan to collection agencies and our demanding payment of {$110.00} stating the {$400.00} XXXX paid off the rest of the loan. When this loan was reported to the Credit Agencies my credit score was at XXXX within a month it dropped XXXX points. I have went round and round to no avail I also woke up one morning last month with a {$10000.00} balance in my Roar money account also known as my spending account {$50.00} on my credit account {$20.00} on my XXXX XXXX account and 10 on my investment and crypto accounts I wasn't able to access the funds that day I figured they were processing however the following morning when I attempted to use some of the funds they were gone vanish. I called customer service and she said it must have been a glitch this makes me nervous because I had been waiting on some direct deposits and have yet to see any of them. It also appears they have an investment account a crypto account and a round off account that I am unable to access. I know there is money there because I have not made a deposit or an expenditure more than a XXXX XXXXXXXX in 3 months and the account would not remain open if that were not the case. I hope that you can help me in this matter I'll be looking forward to your email and I will be looking forward to cooperating fully. I have screenshots and photos of proof if and when you need them.
02/05/2024	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	FL 33009	Web
I took out a personal loan with MoneyLion in XXXXXXXX XXXX 2023 to pay some debts, I have always paid the loans payments timely, I was terminated from my employment and I was unable to collect unemployment where I was not able to pay timely, I HAVE ZERO SUPPORT FROM ANYONE, my family has disowned me due to my lifestyle as a XXXX XXXX, I have no friends to XXXX XXXX, XXXX XXXXXXXX, AND XXXX XXXXXXXX due to XXXX XXXX XXXX XXXX. I was denied unemployment benefits multiple times due to an issue that I was not aware, I was also evicted from my place of residence along with the repossession of my vehicle in which I lived in upon my eviction, I have been living in shelters, living motels with vouchers, squatting in vacant properties and sometimes sleeping on the streets or in public places where I also wash up along with washing clothes. I have been trying to get on my feet since the job termination and eviction. However, with the late payments and other barriers on my credit reports I AM UNABLE TO GET HOUSING AND HOUSING ASSISTANCE here is ON A YEAR OR LONGER WAITLIST. Most of the shelters in XXXX XXXX are full and told me that I need help beyond their qualifications. By having this negative information removed IMMEDIATELY, it would help me get steady employment, housing, a vehicle and a normal life as I have been XXXX XXXX XXXX along with MULTIPLE XXXX XXXX XXXX XXXX and an XXXX XXXX with a man for 6 years who repeatedly pushed me down the steps, XXXX XXXX, gave a XXXX XXXX due to him cheating with someone else outside of our relationship, NO ONE WAS there to support me in anyway, I have been dealing with this alone and I can not achieve XXXX due to this issue or perform during XXXX activity. I WILL SUE FOR {$34000.00} and an additional {$2500.00} for legal fees IF THIS REQUEST IS NOT MET!! I AM ALSO REQUESTING THAT THE LOAN BALANCE IS PAID IN FULL AND THIS ACCOUNT is REMOVED FROM ALL CREDIT REPORTS IMMEDIATELY!!
11/22/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	VA 23059	Web
I checked my bank account back in XXXX and noticed a deposit of {$100.00} to my main, personal checking account from MoneyLion. I had never heard of this service before this date. There were many other fraudulent issues on these accounts as well that have all been resolved except for this one. I tried to reach out to them, which is nearly impossible unless you have an account there, and I was directed to their fraud department. I don't remember this exact date, but it was some time in early XXXX. I was told I would receive information to send back to them and this was never sent my way. On XX/XX/XXXX, I called and got a fraud case set up for me and they sent me information to fill out. I sent them an email to the email address they provided with questions regarding the documents required on the XXXX. In this email, they explicitly stated I had 15 days to return all these documents. On the XXXX, the same day I sent my questions, I got an email saying the case has been resolved/closed due to lack of response from me to the company. I then sent another response to that email saying I had questions that didn't get answered and then asked if my case was actually resolved or if they were just closing it for inactivity - even though there was activity. On the XXXX, I received another email claiming a different ticket was closed. Again, no questions were ever answered. I was reaching out to them to begin with because the account that was opened in my name is late and is hurting my credit score. I have filed disputes with the 3 main bureaus and I am concerned that they are going to reach out to MoneyLion and MoneyLion will claim that I haven't tried to resolve it with them - even though I clearly have. Another concern of mine is the fact that they have a different amount than what I see. I received {$100.00}, they have that it was {$150.00}, but my credit report is showing approximately {$500.00}.
07/08/2021	Yes	Checking or savings account Other banking product or service	Problem with a lender or other company charging your account Transaction was not authorized	TX 75248	Web
My checking account was charged with fraud by a company named MoneyLion on 3 separate occasions. XX/XX/2021 : XXXX XXXX XXXX MONELYLION XXXX XXXX XXXX XXXX for {$44.00} XXXX XXXX XXXX MONEYLION XXXX XXXX XXXX XXXXXXXX for {$9.00} The exact same charges occurred on XX/XX/2021 and XX/XX/2021. I've called the company and sat on hold for 2 hours only to be cut off right when I was supposed to speak with a customer service rep. I emailed them stating fraud was charged and they responded asking me this : Dear XXXX, Thank you for your reaching out to MoneyLion Customer Care. It looks like youre contacting us to get more information about the unknown charges on your account. We understand your concern about providing me your information, especially without having an account with us, and you want immediate access to your funds. We ask for this to help us locate the MoneyLion account to which the fees were applied. We need the following to help resolve this for you. Your Full name ( first and last ) Financial Institution name where the charge occurred The last 4 of the debit card charged Last 4 of the bank account number charged Date of charges Amount of charges : three {$44.00}, three {$9.00} Last 4 of your SSN Email address to contact you Your phone number Our Risk Team will review the information you provided. There is no need to contact us any further regarding the transaction. You will need to contact the bank from which these funds were taken and file a Transaction Dispute. We will work with that bank to resolve this matter as quickly as possible. Should you have any other questions or require further assistance, please visit our help.moneylion.com site for more information about MoneyLion and our products! OR reach us out at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Sincerely, MoneyLion Customer Care Specialist
05/10/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	PA 18914	Web
I currently have a credit builder plus loan with Money Lion, which was opened XX/XX/XXXX. The installment loan agreement was to be paid in 25 bi-weekly payments in the amount of {$19.00} with a final payment of {$19.00}. This loan has had MAJOR issues with payment processing and has a very flawed system. With that said, my bank ( XXXX ) has been connected and Moneylion has automatically been taking payments from XXXX since this agreement began. They have reported my payments as on time, as they have been, to all three major credit bureaus ( XXXX, XXXX, XXXX ) until around XX/XX/XXXX. On XX/XX/XXXX I noticed a change in my payment history, and Moneylion had reported late/delinquent payments to those three credit bureaus, that were previously reported on time. They changed my payment history as follows : reporting a 30 day late payment status for XX/XX/XXXX, reporting a 60 day late payment status for XX/XX/XXXX, and reporting a 90 day late payment status for XX/XX/XXXX. This is inaccurate credit reporting, and I have bank statements proving the payments were taken from my bank account for those months. This has affected my credit score drastically, by adding 1/30 1/60 1/90 late payments to my report! I contacted moneylion via their app in XXXX ( as instructed ), with no help. Then I contacted them via their complaint request on XX/XX/XXXX. The email I received from customer service was to go file another complaint about credit reporting, via the identical process I had already followed. I did follow through and do this yesterday. I am, however, extremely disappointed with the fact that no one seems to help, and Im just told to contact another department as soon as I speak with someone. Now more than ever, I dont need my credit to be affected like this. The fact that they changed these payment statuses in the beginning of XXXX during a pandemic, is wrong and financially puts a strain on people!
04/04/2022	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	OR 97203	Web
On Thursday XX/XX/XXXX, a variety of fraudulent charges were posted to my account. These included : two charges at XXXX ( which I was able to reverse by calling the store ) and four additional charges ( which I was not able to reverse ) that included XXXX XXXX XXXX XXXX for {$100.00} each and XXXX XXXX for {$310.00} each. Total amount of fraudulent charges equaled {$830.00}. Some of these charges were made when my account was supposedly " locked. '' I have an additional concern that the security and features this financial institution promotes are false. I immediately filed disputes ( my bank refused to reverse the charges ). These charges were made in the XXXX XXXX XXXX ( I reside in Oregon and can provide proof that I was in Oregon during the time of these charges ). My bank informed me I might be eligible for a provisional credit within 10 business days. I was then informed around the date of XX/XX/XXXX that I should receive a provision credit to my account by end of business ( at the latest per my bank ) XXXX XX/XX/XXXX. On XXXX XX/XX/XXXX ( after not receiving a provisional credit ) I was told by my bank that, " maybe I was misinformed '' but it looked like I didn't qualify ( they weren't sure ). I asked to receive documentation as to why I didn't qualify and they refused to provide any sort of explanation or documentation other than, " our investigation will be closed by XX/XX/XXXX and perhaps you'll get the funds then. '' My attempts to speak with a supervisor were not fulfilled. This is a lot of money that was fraudulently taken and now withheld. Communication with MoneyLion has been nothing short of nightmarish and I feel severely taken advantage of as a customer. How can this even be allowed to happen to a consumer? {$830.00} might not be a lot to some people, but as a person living pay check to pay check, this has made a severe impact on my ability to pay utilities and bills.
08/28/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	GA 30032	Web
I was laid off from my employer on XX/XX/2023. I contacted MoneyLion regarding my loan payment to request a deferment for the upcoming payment. This is also my 4th loan with this company, so this is not the first time I have deferred a payment. I was never informed of any change in their policy ; hence, I expected my account to be automatically drafted after this deferred payment. This was the case with all 3 loans, as I have faced layoffs during the turbulent mortgage industry staffing cuts. In XXXX, I received notification of my credit score dropping. From XX/XX/2023 to XX/XX/2023, I have received notifications of my credit score dropping a total of XXXX point due to this one account. I contacted MoneyLion and told a complete lie. In the attached email, the representative states that I had the ACH access cut off, which was never the case. In addition, she states that I was told I would need to restart the payments. THIS IS A BLATANT LIE. I have never had to contact the company to restart the payments. I also advised them to restart the payments when we spoke in XXXX. The company has made no attempt to draft my account. The account continues to spiral downward and have a tremendously negative impact on my credit. In addition to this, I have contacted the Department of Bank ing and Finance and it is my understanding that they are working diligently to bar this company and companies like it from doing business in Georgia, as they are considered " payday loans. '' Duwe to my limited credit, I have used this company because it reports to the credit bureaus, and I saw an increase in my score. However, they are ruining my credit and will not stop digging me or collecting the payments. It is total insanity. Lastly, I have had to make a consumer dispute regarding their report on my credit previously and it took months. I am attempting to find an apartment and I need them to correct this asap.
04/13/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	GA 30141	Web
MoneyLion Acct # XXXX, is furnishing inaccurate and incorrect information to the consumer reporting agencies. 15 U.S. Code 1681s2 - Responsibilities of furnishers of information to consumer reporting agencies ( a ) Duty of furnishers of information to provide accurate information ( 1 ) Prohibition ( A ) Reporting information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. As defined by the IRS Publication 4681 ; Even if you didn't receive a Form 1099-C, you must report canceled debt as gross income on your tax return. The IRS clearly defines a charge-off as Gross or Ordinary income. INCOME DOES NOT GET REPORTED ON THE CONSUMER REPORT which in fact makes your reporting of this account inaccurate! Furthermore, the consumer reporting agencies did not use reasonable procedures to assure maximum possible accuracy of my consumer report as it relates to the above-proven inaccuracies. Which is a direct violation of the Fair Credit Reporting Act. 15 U.S. Code 1681- Congressional findings and statement of purpose ( b ) Reasonable procedures It is the purpose of this subchapter to require that consumer reporting agencies adopt reasonable procedures for meeting the needs of commerce for consumer credit, personnel, insurance, and other information in a manner which is fair and equitable to the consumer, with regard to the confidentiality, accuracy, relevancy, and proper utilization of such information in accordance with the requirements of this subchapter. 15 U.S. Code 1681e - Compliance procedures ( b ) Accuracy of report Whenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates.
06/19/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	WA 98296	Web	Older American
On XXXX I was contacted by my debit card company, XXXX XXXX XXXXXXXX, asking if I approved an Instacash withdrawal. I had not approved or had knowledge of this transaction or Money Lion Instacash company. XXXX suggested that I cancel my current debit card with XXXX as it appeared that someone unknown to me had my personal information and had made this transaction using my information. XXXX cancelled my debit card and issued another card. On XXXX, I noticed another debit on my BOA account by Money Lion Instacash that I had no knowledge of. On BOA advice, the account ( not just the debit card ) was cancelled by XXXX, funds from that account were transferred to a new account and a fraud claim ( # XXXX ) was started and completed with XXXX, concluding that these were fraudulent transactions. I was advised by my Fraud Identity professional ( XXXX XXXX XXXXXXXX XXXX ) not to contact Money Lion regarding this until I received a debt collection notice from them. I had never received correspondence from Money Lion regarding opening this account or being delinquent on the account ( that I did not open ). My credit report now shows that I have a delinquent account which is adversely affecting my credit for an account that I did not open or authorize. I have called Money Lion to inquire about this account, and notified them that I did not open this account. They will not give any information that I request such as " my '' mailing address, email address, or contact information on their file. I sent an email to them with the police report that I initiated with XXXX XXXX Sheriff Department but have not received any correspondence from them in return. ( The police report was filed XXXX but due to back ups in their system was not released to me until XXXX ) Please help me resolve this. I have attached corresponding documents. Please let me know if you require any other documentation. Thank you, XXXX XXXX
08/17/2023	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	KS 667XX	Web	Servicemember
On XX/XX/XXXX, I Received a direct deposit from VA-XXXX for {$10000.00}. I sent my Wife {$1300.00} and went to a Car Dealership in XXXX XXXX, Kansas. Found a vehicle my wife and I thought would be our next vehicle so we tried to finance the vehicle. Proceeded to finance it with {$7000.00} using XXXX XXXX. Had to split the transaction due to not being able to transfer that amount at once. Used {$3000.00} down from MoneyLion. MoneyLion Locked my account due to " Spending more than {$10000.00} in 30 days '' -from MoneyLion Support Rep I asked the next person I called to transfer or maybe it was the same one, regardless the amount of times I have talked to the support is crazy. I tried to have {$4900.00} sent to my physical bank and it somehow ended up getting put into an investment portfolio which is down to {$4700.00}. I called to have it cancelled and corrected and then they froze those funds. It has been over 30 Days since I have started calling them more than once a week. They advise me every time to keep waiting for an email and that someone will be in contact. I have submitted my identity verification and everything. The {$3000.00} that was paid to The XXXX XXXX XXXX XXXX was XXXX. The Sales Manager was kind enough to refund the money after telling them what happened. I showed them my card number to use as a visual on their machine and they tapped it to their machine instead initiating it to go to a different card then the MoneyLion bank. The {$3000.00} got sent to XXXX XXXX. After weeks of going thru talking to people I found out the Money went to XXXXXXXX XXXX XXXX XXXX claims the dealership canceled the refund and they have no held Funds. XXXX in XXXX XXXX Says the Money was Sent to XXXX XXXX and there was no Credits to their Account. Besides for the {$3000.00}, the Money in my MoneyLion Investment account is down to {$4700.00} so it has gone down over {$100.00}
04/29/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Charged fees or interest you didn't expect	VA 23666	Web
Before I applied for this loan, it was advertised that if I log into the mobile app everyday that I will not be charged a membership fee. It says thats the fee is usually {$29.00} a month but for logging in everyday the fee will me {$0.00} a month. After contacting customer service, I was told another story that was never explained before accepting this me loan. Once I reached out, I was told that I would be charged my loan payment every pay date and then a {$36.00} membership fee that will apply {$50.00} a month to my investment account, leaving the remaining {$29.00} to go towards my membership fee but logging into the app each day actually just makes it so that a dollar a day goes towards that same investment account instead of me paying {$0.00} for a membership fee as it advertised. I would have never known this information if I never reached out to the company about this so I feel as though this was very deceptive. I was told that there was nothing they could do because since I have the loan Im obligated to pay these fees until the loan is paid in full but I would have never agreed to this loan if I had the correct details in the first place. I have the screenshots that show how the loan is actually advertised but nowhere does it break down the actual process of the loan and the fees the way the agent I spoke with broke it down to me. It literally just says the membership fee is {$0.00} a month if you log in to the account every day, which I did. Ive never felt so deceived by a loan company in my life and even when speaking with the agent that explained it to me, he also agreed with me that the website does not accurately explain the way the loan really works so to me it seems like a very shady way to get people to get stuck into the the loan and have these fees come out of their checking accounts every single paycheck, thinking that the process would be different.
08/09/2023	Yes	Checking or savings account Checking account	Closing an account Company closed your account	CO 810XX	Web	Servicemember
I found out on XX/XX/23 that my checking account with Money Lion Bank had been closed due to unusual activities. I checked my transaction history and there was nothing unusual. I had approximately {$350.00} in the account with pending bills coming out later in the month. When I contacted the company through chat I was informed it was closed due to unusual activities again, I asked for them to explain what unusual activities. The had no response. I then called the The bank again to speak with someone and Asked what unusual activity they had seen, and asked them To explain it to me. They had No explanation. I told them that All of the transactions on the account were normal and that nothing was unusual. The gentleman informed me that if I approve of the transactions, If I submitted my Driver 's license and proof of address they would reopen my account. I submitted the forms, a few minutes later I got another email from them saying my account was closed indefinitely and there was nothing they could do. I called them again And ask if my account was going to be Reopened? They told me no that it was closed indefinitely due to unusual account activity. I ask again what account activity is there something I am not seeing? They said there was nothing they could explain and that the account was closed. I had approximately {$350.00} in the account with pending charges at the end of the month coming up. I have no way to pay these bills now. And no way to recoup the money that was in the account because they told me they would send it to the fund originator and the business I work for It's not set up to take returns on money that they send out for payroll. I feel as though that this bank is predatory. And they took my money with no way for me to pay bills or recoup the money From them I could open another count somewhere else, but how Am I supposed to get the money back from them?
09/19/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	NJ 08081	Web
I am writing to provide ongoing updates and express my deepening concerns regarding the inaccurate payment history reporting by MoneyLion Inc . Despite my continuous efforts and the involvement of XXXX, the issues persist, and the impact on my credit report has worsened. MoneyLion is currently in litigation with me, further highlighting their failure to rectify the situation. As previously mentioned, MoneyLion has not only continued to report inaccuracies in my payment history but has also removed positive payment history entries. Additionally, they have disregarded my legitimate loan deferment requests. These actions have exacerbated the negative effects on my credit score and overall financial situation. I have been in communication with XXXX XXXX at the CFPB via email, keeping him informed of the ongoing situation. Despite my disputes with the credit bureaus, the inaccuracies in MoneyLion 's reporting persist. The removal of positive payment history entries and the reporting of inaccurate information are severely affecting my creditworthiness. I kindly urge the Consumer Financial Protection Bureau to escalate its investigation into MoneyLion Inc., focusing on the continued violations of the Fair Credit Reporting Act and their refusal to address these issues appropriately. Additionally, I request that you coordinate efforts with XXXX XXXX at the CFPB, who is currently handling the litigation against MoneyLion, to ensure a comprehensive resolution. I have attached updated documentation supporting my claims, including evidence of the removal of positive payment history entries, loan deferment requests, and the ongoing inaccurate reporting to the credit bureaus. Your continued assistance in this matter is greatly appreciated, and I look forward to a swift resolution that restores accurate credit reporting and safeguards consumers ' financial well-being.
01/31/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	LA 711XX	Web
To whom it may concern : I received a copy of my Consumer report, and I noticed some late payments on my credit report : XXXX XXXX MONEYLION INC. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX Your company is in clear violation of the law. Under 15 U.S.C. 1681 ( b ) permissible purpose of consumer reports, THE LAW CLEARLY STATES : ( a ) IN GENERAL Subject to subsection ( c ) any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 2 ) In accordance with the written instructions of the consumer to whom it relates. Did I give you written instructions to furnish this on my credit report? Furthermore, the FAIR CREDIT REPORTING ACT 15 U.S.C. 1681 ( 2 ) ( a ) ( i ) Exclusions from a consumer credit report clearly states : ( 2 ) EXCLUSIONS - Except as provided in paragraph ( 3 ), the term consumer report does not include- ( a ) Subject to section 1681s-3 of this title, any- ( i ) report containing information solely as to transactions or experiences between the consumer and the person making the report ; Delete the above late payments from my consumer report of ALL listed accounts this agency is in violation of 15 U.S.C. 1681 Failure to respond satisfactorily with deletion of the above referenced account, and send out a free copy of my report after the changes have been made will result in legal actions being taken against your company, for which I will also be seeking {$1000.00} per violation for : 1. Defamation of Character ( per se ) 2. Negligent Enablement of Identity Fraud 3. Fair Debt Collections Practices Act 15 U.S.C. 1692g violations 4. Fair Credit Reporting Act 15 U.S.C. 1681 violations for willful noncompliance - 616 Civil Liability for willful noncompliance 15 U.S.C. 1681 ( n ) Best Regards, XXXX XXXX Enclosed : copy of ID and Utility Bill showing proof of address.
08/01/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	CA 94110	Web
On Sunday morning, XX/XX/XXXX, I received two emails from a service called MoneyLion. The first email notified me of a phone number update on an account that I did not open. The second email notified me of a change to the address on the same account. I went to the service 's website and used my email address to change the account password so I could see what was going on. On login, I found my first name and last initial on the profile page, along with my DOB. I am not able to see whether the SSN matches mine or not. The phone number and address do not belong to me. I also have noticed that there is a credit card associated with the account, ending in 4 digits that do not match any of my credit cards. It appears as tho the scammer who opened this account is using PII from a number of sources for purposes of fraud. In order to protect my own PII, I have not changed the address or the phone number and I took screenshots of the information on my phone. The service made me download their app and log in from my phone to see this information. There are no options in the app to cancel a membership or request that they delete or close an account. I attempted to contact MoneyLion immediately. The service seems to offer a range of personal loans and something called " XXXX, '' with a corresponding membership fee that I can neither find details on nor cancel. They have no " report fraud '' or other emergency security contact information, and when I called the customer service number, I got a message saying they are closed ( Sundays ). I plan to try and call again tomorrow and I have sent two complaints via email, explicitly asking for the account to be closed. The service 's lack of security protection or fraud support as well as the questionable design of the systems are deeply frustrating and I encourage you to investigate this service.
07/20/2020	Yes	Payday loan, title loan, or personal loan Payday loan	Problem with the payoff process at the end of the loan	NY 11211	Web
I applied for moneylion and there loan back in 2018. My first loan went smooth I made all my monthly payments no late payments at all. It was on auto pay. My first loan gets paid off. Then I apply for one more loan with moneylion to keep gaining credit with them and this was another {$500.00} loan. Loan # XXXX. The loan that ruined my credit and moneylion basically scammed me. First few payments are going well then my bank account got closed as I was no longer in high school and got a college checking account. First thing I do is try changing my account through the app didnt work! I tried calling multiple times, every time was an hour on hold and they wouldnt help me change my bank account they told me to change via app. So im missing payment after payment as they are not allowing or helping me to change my bank account. At this point i tried calling to pay off the whole loan on a different bank account and I still wasnt allowed. Since then my credit has dropped completely because of moneylion and it isnt fair after disputing with credit bureaus, calling moneylion, complaining with XXXX. I still have received no help at all. At this point Im ready to get a lawyer to help me with money lion and my credit. After a year of missed payments and finally getting a great customer service rep One of their own customer service reps said to dispute with a credit bureau and they would forgive me for paying off the loan in full and my payment wasnt with a different bank account they used my investment account and liquidated it as they still didnt allow me to change my bank account. Moneylion LLC ( www.moneylion.com ) I have seen several complaints from a lot of people about moneylion on XXXX, and other review sites. Ive seen class action law suits against moneylion. As you can see im not the only individual having this issue with them.
04/28/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 90047	Web
My identity was stolen to create the Money Lion account. The day the account was initiated I received a call from an XXXX number telling me they were from my XXXX fraud department, that someone had tried to use my debit for a transaction in XXXX, and that they stopped the transaction and my card would be canceled. They also said not to utilize my online banking system for XXXX hours. That evening I also received an email alert from a paid credit monitoring service alerting me that there was an account opened using my personal information. They provided the contact information for the company ( Money Lion ) that extended the loan. I checked my bank account the following day before I called the Money Lion company and found large sums of money had been moved from my savings to my checking account and payment had been sent to this Money Lion company. I immediately called my bank to freeze my accounts, then proceeded to call Money Lion to let them know I did not authorize or request money or a line of credit with them. They said they would open an investigation. I requested a copy of the contract and asked how they verified the identity to open the account. They sent me a copy of the agreement but there was no identification verification used and they used an electronic signature. They told me their investigation determined the account was legitimate although I never used or received a dime from them. I filed a police report with XXXX Police Department detailing the identity theft and the fraudulent account. I closed my bank accounts because somehow this Money Lion company had accessed my checking account and social security number. The police report was inconclusive and the case was eventually closed with the explanation that internet fraud and identity theft are most often hard to prosecute because the perpetrators are elusive.
09/02/2021	Yes	Checking or savings account Other banking product or service	Problem with a lender or other company charging your account Transaction was not authorized	NC 288XX	Web
On XX/XX/XXXX, my MoneyLion account was hacked by someone. They were able to change the phone number on file and make several transactions including opening a XXXX account ( which is MoneyLions checking account ), getting a {$510.00} loan with their Credit Builder, and signing up for the monthly membership which is $ XXXX/month ; this said person also was able to cash out several amounts using the XXXX service MoneyLion offers. On the same day, they also authorized a repayment of that XXXX in two amounts, the first was {$300.00}, and the second was {$75.00}. After the second amount, my XXXX XXXX account denied further transactions due to limited funds in my account. The person then transferred the loan amount and XXXX amount to the XXXX account and transferred that into a separate personal account totaling {$860.00}. When I noticed this, I tried contacting MoneyLion directly but wasnt able to get ahold of them except via email. I also tried changing the phone number on my MoneyLion account back to mine to but since it had been recently changed, it would not allow me to change it back. I contacted my bank and they were able to refund the {$300.00} and {$75.00} charges to my account. The next day I was able to talk to a representative who took all of the above information and told me they would pass it along to their team of specialists, lock my account and I would hear back either by phone or email in the next few days. After approximately two weeks, I hadnt heard anything from the company, and MoneyLion had cashed out {$700.00} that was due for repayment of the XXXX. I called them again and got the same response that they would pass it along to their specialists and didnt have a time frame of when the issue would be resolved. It has now been two more weeks since then and I have not received any information or refunds.
07/06/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	NY 10003	Web
Dear MONEYLION INC, I am writing to dispute inaccuracies that are currently appearing on my credit report, which is affecting my credit standing and financial well-being. I kindly request that you take immediate action to remove and delete the following inaccurate information from my credit report : Account name MONEYLION INC Account number XXXX Account type Secured Loan Responsibility Individual Date Opened XX/XX/XXXX Status The account was charged off. {$190.00} written off. {$110.00} past due as of XX/XX/XXXX. Status updated XX/XX/XXXX Balance {$110.00} I have thoroughly reviewed my credit report and have determined that these items are incorrect and do not reflect the accurate state of my financial history with your institution. The presence of these inaccuracies is causing significant distress and adversely impacting my ability to access credit and financial opportunities. Under the Fair Credit Reporting Act ( FCRA ), it is your responsibility as the creditor to ensure that the information you report to credit bureaus is accurate, verifiable, and up-to-date. I urge you to conduct an immediate investigation into these disputed items and take the necessary steps to remove them from my credit report without delay. I kindly request that you provide written confirmation of the removal of these inaccurate items from my credit report within 30 days of receiving this letter. Failure to comply with this request may result in further legal action to protect my rights as a consumer under the FCRA. I trust that you will handle this matter with the utmost urgency and professionalism. Should you require any additional information or documentation to support my dispute, please do not hesitate to contact me. Thank you for your prompt attention to this matter and for ensuring the accuracy of my credit report. Sincerely,
09/11/2020	No	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	AL 351XX	Web
The process of the loan is that they give you a portion upfront, you make the payments and the remainder of the loan you borrow is in a reserved funds account that you get at loan payoff. I received information from them that I could pay my loan off with my reserve funds account and receive anything left over since my loan balance due was less than what I had in my reserve account. I followed the procedures they sent me to do so but the reserve account was grayed out on my portal so I could not access the funds. I reported this to them on XX/XX/2020 when I originally tried to pay off loan. They stated they didnt know what was going on and would set up a trouble ticket with the engineering department. This ticket was in what they called escalation mode. I checked back several times weekly from the XXXX forward and either got a response of we are working on it or we will do another ticket. We don't know what is wrong or why you cant utilize the feature. I asked repeated to speak to someone who could help me or explain to me why this fix was taking so long and always get the run around answer. This past week they sent me an email stating it was still being worked on and that they assigned my account Moneylion points that I could use -these are not available as my account says I have past due payments now because I will not pay them until this issue is fixed. They respond with we don't know what the issue is the engineering team is working on it. This is now day 42 of me requesting that my loan be paid in full immediately using those funds and them telling me that I have to wait on them to fix this issue. I don't want their points or them to give me courtesy grace periods on my payments as I should of had this loan paid in full on XX/XX/2020 using the reserve funds they told me I could use to pay the loan off with.
11/15/2022	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account	CA 93702	Web
On XX/XX/2022 I deposited two deposits into my account amounting in XXXX from a XXXX account, Upon contacting Moneylion about my debit card realizing my password was changed. And upon entering my account I realized an un identified number was attached I immediately contacted Moneylion on the XXXX of XXXX with my complaint and issue they informed me that my account was frozen due to unusual activity. I went and checked my statement and seen over 30 transactions going in and coming out of my checking account, when filing a dispute with moneylion on the XXXX of XXXX. I also seen other transactions in my account and when I went to check it I received a email from someone claiming they got my information from moneylion and they were contacting me so that the money they deposited into my account if I could it back to them, with concern I immediately contacted moneylion with this and also sent them the emails and they reassured me that the individual did not have access to my account so I asked them who moved money out of my account and was moving money on a XXXX app in and out of my account they did not respond at that time I felt it was an inside job and I was right? They had the retention team investigate and they approved all my documents and moneylion was to release my balance to me and they have not done so. And the individual whom admitted in texted that I did not release to moneylion admits to doing transactions in my account and sending me XXXX and harassing emails of knowing my conversations that took place during phone conversations with moneylion and I also have the number the individual gave to me so that we could talk about how I would get there money out and they would allow me to keep half of what they deposited into my account. Also the individual also took out a loan amounting in I believe XXXX.
12/16/2019	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Was not notified of investigation status or results	NC 27103	Web	Servicemember
On, XX/XX/2019 at XXXX EST, I placed a call to MONEYLION using the number ( XXXX ) XXXX and due to the extended hold times accepted the option for a callback. The call-back came in at XXXX EST, on XX/XX/2019 from ( XXXX ) XXXX, and I spoke to representative named # XXXX. I informed the representative that I had previously attempted to call the company, in order to update my banking information, as I was a victim of Identity theft/fraud, but after holding on the line for well over 45 minutes, I was unable to reach anyone. I then immediately inquired about the account and was told the account was past due, which I was not aware of. I inquired about the previous payments and the full payoff amount for the account and was given several different pay-off amounts for the loan. Respectfully, I felt extremely uneasy about the information provided by this representative and requested to speak to a manager. I was told a request would be submitted and to expect a return call within 24-48 hours. I never received a return call from a manager and decided to send a certified debt validation letter ( enclosed in the attachments ) on XX/XX/2019, as the company had reported late payment information to XXXXXXXX XXXX XXXX As of today, XX/XX/2019, I have not received any correspondence from MONEYLION. On XX/XX/2019, I made payment for the remaining balance on this account. ( enclosed in the attachments ) However, I was alerted that MONEYLION reported additional unverified negative, late payment information to the credit reporting agencies listed above, further damaging my credit report. MONEYLION is in violation of federal and state crediting reporting laws, i.e. FCRA Section 623 and in addition, has what appears to be intentionally and willfully, defamed my character. Under law these actions may constitute fraud.
06/15/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	MA 02136	Web
I had this App Moneylion on my phone, I made all the payments and wanted my account closed indefinitely once the loan was paid off. So, I called the company and requested to have the account closed they told me I needed to do the final payout on the app so I did. The amount was {$370.00}, I had it taken out of my account the same day on XX/XX/2019 the full amount posted to my account on XX/XX/2019. From there that account should have been in good standing and closed, there is a section on the App that still had leftover money in the form of " investments and cash ''. I tried to withdraw my cash and that is where the problem started. It wouldn't let me withdraw what was left over, it was {$76.00} in investments and {$2.00} cash. I then reached out again to support and they claimed that I needed to pay the membership fee to withdraw the money and I said no I don't my account should be closed, they then reported the FRAUDULENT FEE to my credit report of {$41.00} which now shows {$45.00}. They are SCAMMERS. I do not owe them any money, I demand the {$78.00} be mailed to me in a check and this account and any negative information associated with it removed from my credit report. I disputed this account with Moneylion, XXXX, XXXX, and XXXX and they all came back verified, even with the proof that I have. This is why I am writing this complaint now. None of the companies actually did an investigation, because if they did they would know this is a SERIOUS ERROR IN REPORTING from the Moneylion scammers!!!!! Many people are going through the same thing and this should be investigated. I should not be going through this over a year later. I have disputed these charges time and time again with no resolve. I have proof of payment and this account should be REMOVED from my CREDIT REPORT IMMEDIATELY.
05/13/2022	Yes	Payday loan, title loan, or personal loan Installment loan	Incorrect information on your report Account status incorrect	CT XXXXX	Web
XX/XX/XXXX I applied for an installment loan of {$500.00} with Moneylion. Per Moneylions website and policy, only 1 loan can be given at a time. Once that loan has been paid off, the consumer can then apply and receive another. I paid that loan off XX/XX/XXXX as it shows last payment received and applied for a second one. I paid that loan off and took out another one XXXX XXXX. Mind you both loans were on auto pay. The second loan was being taken out of my account every month then about end of XXXX, they stopped taking it out and then charged it off. At the time the balance left was XXXX yet on the credit report shows " account charged off. {$420.00} written off, {$300.00} past due. How can you write off more then the past due. They are a fraudulent predatory company with incorrect reporting 's. How can I have two active loans out at the time in XXXX if both their website and customer service have stated only 1 active loan can be open at a time. I have tried to dispute this with both XXXX and the XXXX bureau 's with no help. When I pull my reports, they aren't even reporting anything correctly on both XXXX and XXXX. XXXX shows no payments made on loan 1 yet the balance is lower then the initial {$500.00}. On XXXX, its showing the XXXX months I made payments on the loan then went to XXXX, 60 days late. When I disputed the incorrect reporting, they tried to adjust the balance to {$30.00} in XXXX of XXXX, XX/XX/XXXX it was put on {$460.00}, then in XX/XX/XXXX went back to {$30.00} and then back to {$460.00}. They have been falsely reporting it since XXXX and has affected my credit. The second loan is showing last payment made XX/XX/XXXX but when you look at the report, no payments were made so clearly nothing matches up with any of the reports and details as they are trying to do this.
08/22/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	MN 554XX	Web
I took out a loan from MoneyLion via their app for {$500.00} earlier in the spring of this year ( 2019 ). I made payments as scheduled on time automatically until I selected to pay off the balance in full which was around {$400.00}. I went into the app and selected the account ending in XXXX I wanted the payment pulled from. The account the payments were coming out of was MoneyLion 's checking account administered by XXXX XXXX XXXX. I had my other account linked and all was good in the app but the payment did not come out. I called in and they usually have a 20+ minute hold time minimum, so calling in is gruesome. I talked to a rep who assured me they disconnected their account and that it would come out of account ending XXXX and resubmitted balance in full, to which it never came out. Fast forward to XXXX of 2019 I contacted them as payments have not been coming out and they stated that the account is not linked to take them, which I was not sure why. I then tried to pay it in full again and they said that their system " had an error '' and it " kept trying to take it out of the account that we allegedly unlinked. '' I verified my routing and account numbers for my XXXX XXXX account and the payment was finally taken out for balance in full. NOW, fast forward to XX/XX/XXXX they reported me to all three bureaus that I was 30-59 days late on my payments. This may be true on paper but I tried to pay this off THREE times and their system had a " glitch '' or whatever they called it where the payment would not come out. This caused my credit score to drop 59 points!!! This is unbelievable. I contacted customer service by emailing " XXXX '' to only be told to dispute it with the CRA 's. I disagree, what they are doing should be illegal, its their mistake their system had issues, not mine.
09/24/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	IL 601XX	Web
I AM XXXX XXXX AND IM SUBMITTING THIS COMPLAINT MYSELF AND THERE IS NO THIRD PARTY. MY PURPOSE OF THIS COMPLAINT ISN'T TO GET THIS ACCOUNT VALIDATED ( ACCOUNT # : XXXX ), THE PURPOSE OF THIS COMPLAINT IS TO ENSURE THIS ACCOUNT WILL BE PERMANENTLY REMOVED FROM MY CREDIT REPORT AND TO BE PAID FROM THIS COMPANY FOR THEM VIOLATING MY CONSUMER RIGHTS. PLEASE UNDERSTAND THAT I AM NOT SAYING THIS ACCOUNT WAS OPENED WITHOUT MY PERMISSION, I AM CLEARLY STATING THAT YOUR COMPANY VIOLATED MY CONSUMER RIGHTS. ALSO, PLEASE DONT TRY TO SAY THE FCRA, FDCPA, AND TILA ACT/ TRUTH AND LENDING ACT DOESNT APPLY TO YOU BECAUSE YOURE NOT A DEBT COLLECTOR, WHEN IN FACT THE TERM DEBT COLLECTOR MEANS ANY PERSON WHO USES ANY INSTRUMENTALITY OF XXXX XXXX OR THE MAILS IN ANY BUSINESS THE PRINCIPAL PURPOSE OF WHICH IS THE COLLECTION OF ANY DEBTS, OR WHO REGULARLY COLLECTS OR ATTEMPTS TO COLLECT, DIRECTLY, OR INDIRECTLY, DEBTS OWED OR DUE OR ASSERTED TO BE OWED OR DUE ANOTHER. NOTWITHSTANDING THE EXCLUSION PROVIDED BY CLAUSE ( F ) OF THE LAST SENTENCE OF THIS PARAGRAPH, THE TERM INCLUDES ANY CREDITOR WHO, IN THE PROCESS OF COLLECTING HIS OWN DEBTS, USES ANY NAME OTHER THAN HIS OWN WHICH WOULD INDICATE THAT A THIRD PERSON IS COLLECTING OR ATTEMPTING TO COLLECT SUCH DEBTS. FOR THE PURPOSE OF SECTION 16g2f ( 6 ) OF THIS TITLE, SUCH TERM ALSO INCLUDES ANY PERSON WHO USES ANY INSTRUMENTALITY OF INTERSTATE COMMERCE OR THE MAILS IN ANY BUSINESS THE PRINCIPAL PURPOSE OF WHICH IS THE ENFORCEMENT OF SECURITY INTERESTS. SO, FROM THE DEFINITION ABOVE WE SEE THAT A DEBT COLLECTOR MEANS ANY PERSON WHO ATTEMPTS TO COLLECT A DEBT, WHICH WOULD ALSO BE YOU!!! UNDERSTAND THAT YOURE UNDER PENALTY OF PERJURY. MoneyLion , Inc. violated 15 usc 1602 ( l ), 15 usc 1692j ( a ), 15 usc 6801 ( a ) ( 1 ), 18 U.S. Code 8, and 15 usc 1692b. ( 5 )
09/21/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	NC 27262	Web
On XX/XX/2021 a purchase was made through my MoneyLion Virtual Credit Card for {$25.00}. I attempted to receive a refund directly from the merchant, XXXX XXXX but was unable to even after contacting the XXXX who said they made two bone fide attempts to contact XXXX XXXX Corporate and received no response. I then began a ticket with Moneylion and filled out their paperwork plus sent in a ton of my own paperwork including items such as the digital card and the fact the systems went down and nothing could be done on-site. Weeks later, Moneylion closed the ticket, just days after I sent in additional information and I asked for it to be re-opened. The dispute resolution department gave me two dates that were a follow-up date that my account would be updated, and both of the dates came and went with no word from Moneylion Dispute Resolution Department XXXX Then I was asked to re-send in faxed Moneylion forms I had already sent in and then asked for a copy of the digital card three weeks after the initial contact which I had already sent in as well. No due diligence was done, this was totally mishandled and then I was just told summarily that the dispute is denied, final, a letter sent. I have been a Vice-President of XXXX at XXXX XXXX XXXX and I can tell you that when money is withdrawn from your account and you are not given any service or goods to equal that value it is a FRAUDULENT transaction and should be removed. I will forward this to XXXX and XXXX XXXX and hopefully, they will see the truth behind what is going on here and call the franchise owner or corporate or do ANYTHING that could be considered an investigation of merit. This department of Moneylion needs to be re-vamped or they are going to be a possible cause of the severance of the relationship of any banking institutions.
08/13/2019	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	NC 27701	Web
I had an account with moneylion and at the time I took out a loan which required me to invest {$25.00} per payperiod in their investment account. I paid off the loan in full and contacted moneylion to cashout my investment on XX/XX/19. They stated to wait 10business days and the funds would be in my checking account. On the 8th business day i called to make sure the funds were still coming because the app said it takes 3-5 business days and the funds should of been there. The rep advised me everything was fine that was incorrect on the app it takes 7-10 business days if the funds are not there by Friday call but showing transfer is sucessful. Well, the funds were not in the account on the 10th business day so I called again. The gentleman advised that there request did not process and they would have to restart the process and I have to wait now an additional 10 business days. I advised him that is not what was told to me 2 days ago when I called and now the transfer did not process so me waiting a total of 20business days does not work for me I need the request fulfilled. He advised me that per his support team there is nothing they can do because they are not the holder of the investment has tp go through another party and that is where the delay is coming from. I asked for that information so I can contact them direct and never got was transfered to some lady who sent me an e-mail saying she escalated the process wpuld arrive in 3-5 business days and to date still nothing. How can you guarantee someone funds if you're not holding the funds. I just want my investment money that i put in when I had the loan that they are clearly refusing to payout!!!! I'm getting every excuse but when my loan and investment funds had to come out the account nobody hesitated to take the money!
03/22/2022	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	FL 342XX	Web
This letter is to inform you that I am disputing your companys references on my credit report because of the lack of completeness and/or accuracy. I recently disputed this account with the credit reporting bureaus, and the information was reported as verified and accurate. After that I sent you the attached letter and I never got a sufficient response. Unfortunately, credit bureaus often use software that does not complete thorough investigations.I am disputing the following information directly with you, the furnisher of information, and I am requesting that you send me all papework you have on this account so i can review the accuracy of your reporting. You are a financial institution identified in 15 U.S. Code 1681a ( t ) Financial Institution.The term financial institution means a State or National bank, a State or Federal savings and loan association, a mutual savings bank, a State or Federal credit union, or any other person that, directly or indirectly, holds a transaction account ( as defined in section 461 ( b ) of title 12 ) belonging to a consumer. For the record I do know and understand by law, who you are and who I am. 1. I would like to see your GAAP ( general acceptance accountability principles ) which is your paper trail from where/when it came directly from your account. 2. I also want to know who is the original creditor? 3. I am also requesting the Individual Masterfile ( IMF ) pursuant to 15 USC 1681G this should contain every payment I ever made, the original wet signature contract, not a copy or printouts, it should also contain info on where you got it, how you got it, and when it was stored. If dont get this its a violation 4. Also I do not recall you CLEARLY and CONSPICUOUSLY disclosing to me the CONSUMER my right to opt out according to.
07/22/2019	No	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	TX 75252	Web
In XX/XX/2019, I opened a MoneyLion checking account under their Pave the Wage promotion, which was to pay a 17 % bonus ( up to {$590.00} ) on the first Direct Deposit to the account, as long as conditions were met - Direct Deposits had to be maintained to the account for 90 days after the initial at at least 90 % of the amount of the initial DD. I opted in to the promotion through the MoneyLion app but did not receive any confirmation of having opted in, so I called and confirmed that I was opted in. On XX/XX/XXXX, my first DD of {$2800.00} posted and for the 90 days following, I had regular DDs of at least {$2500.00}, meeting the terms of the promotion. According to the terms, I should have received a bonus of {$480.00} at the end of XX/XX/XXXX/beginning of XX/XX/XXXX - 90 days after my first DD + some processing time. I began contacting MoneyLion on XX/XX/XXXX and have been given the runaround since, with excuses and vague answers to my emails and phone calls. They say that funds are still processing, or that I never opted in and they have no record of my phone call checking that I was opted in. They also have no record of several other calls I made over the last few months regarding general checking account maintenance, so agents are clearly not logging all calls. In fact during my last call, I was told that there was no record of the call prior, which was rather long and involved the agent supposedly looking in-depth into my bonus situation. After that last call, the agent escalated the issue, but that was a week ago and I've heard nothing since, despite checking in via email after several days. I would appreciate help in having MoneyLion honor their commitments and not try to lie and lack of documentation their way out of treating customers as they promised.
07/21/2023	Yes	Checking or savings account Checking account	Managing an account Banking errors	OH 441XX	Web
Between XX/XX/XXXX and XXXX XXXX took XXXX out of my account this was unauthorized they autorenewd already cancelled subscriptions and refused to give me my money back so I contacted my bank Money Lion to dispute the charges and today XX/XX/XXXX is the XXXX day since I filed my disputes and under regulation E they have 10 days to resolve dispute or issue a provisional credit while they continue to investigate and they havent issued updated and keeps saying I may not be eligible for the credit when I sent the written confirmation in on the same day I filed the dispute and the unauthorized transaction meet the requirements under regulation E and they refuse to connect me with the dispute department or giving me a update furthermore more the deposits that were posted into my account by mistake were XXXX payments made out to me for my daughters and these checks are to be used for their expenses only they have no obligation with anyone to owe any money This is my first and original dispute MoneyLion merged this dispute with my direct dispute with them over my credit reserve money from the credit builder loan being took for an instacash payment. They cancelled my dispute with XXXX and this triggered the provisional credit I just received on the XXXX to be reversed doing so the money promised to me was once again taken for a dispute they did not correctly investigate this company is very incompetent they dont throughly review anything and I have lot my car behind this and had my phone disconnected I will be filing a complaint with the Ohio state attorney general as well this is exhausting and you can never talk to anyone who can help they will lie and say these departments work offline I repeat offline but they are somehow able to receive email they have lied to me
11/10/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	CA 90805	Web
I sent a letter to MoneyLion INCXXXX company for reporting late payments on my consumer report which is illegal and they replied through email and failed to comply and follow the guidelines and federal laws of FCRA. The letter I sent states : Your company is in clear violation of the law. Under 15 USC 1681b - permissible purpose of consumer reports, THE LAW CLEARLY STATES : ( a ) IN GENERAL Subject to subsection ( c ) any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 2 ) In accordance with the written instructions of the consumer to whom it relates. Did I give you written instructions to furnish this on my credit report? Furthermore, the FAIR CREDIT REPORTING ACT 15 USC 1681 ( 2 ) ( a ) ( i ) Exclusions from a consumer credit report clearly states : ( 2 ) EXCLUSIONS. Except as provided in paragraph ( 3 ), the term consumer report does not include Subject to section 1681s-3 of this title, any ( i ) report containing information solely as to transactions or experiences between the consumer and the person making the report. Delete the above late payments from my consumer report, this agency is in violation of 15 USC 1681. Failure to respond satisfactorily with deletion of the above referenced account, and send out a free copy of my report after the changes have been made will result in legal actions being taken against your company, for which I will also be seeking {$1000.00} per violation for : Defamation of Character ( per se ) Negligent Enablement of Identity Fraud Fair Debt Collections Practices Act 15 USC 1692g violations. Fair Credit Reporting Act 15USC 1681 violations for willful noncompliance - 616. Civil liability for willful noncompliance [ 15 U.S.C. 1681n ] Best Regards, XXXX XXXX XXXX
06/21/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Incorrect information on your report Information belongs to someone else	LA 70802	Web	Servicemember
The week of XX/XX/XXXX, my checking account with XXXX XXXX was compromised and a fraud investigation was opened, and it was determined that my identity had been stolen. ( All issues with XXXX have been resolved ). XX/XX/XXXX, I received a letter from MoneyLion Inc with a debit card for an account in my name. I had not opened any account with this bank. When I called for more information, I was told that there was an account on file in my name and also a loan for the amount of {$110.00}. I informed them that this had been opened fraudulently, told them about my identity theft, and that I would like the accounts closed. I offered to provide them with documentation such as the police report I filed the previous week to support my claim. I was told that both accounts would be closed and a fraud agent would call me to follow up within 3 days. A week later, I still had not received a call back and tried to follow up, but was hung up on during my first call transfer. As of XX/XX/XXXX, I have not received any follow-up from MoneyLion. On XX/XX/XXXX, I received a XXXX credit alert about a new account and found a MoneyLion personal loan in the amount of {$1000.00} ( NOT the same amount I was told on the phone in the first place ) that was taken out on XX/XX/XXXX. I have also tried to contact MoneyLion online, but when I tried to make an account, I was told my information ( SSN ) already exists in there system and to sign in instead ( obviously I do not know the username or password for this account, since I did not make it ). I have already filed a police report, fraud reports with all three credit bureaus, an IRS Identity Theft Affidavit, and an identity theft report with the FTC, but I have been unable to get any assistance from MoneyLion in resolving this issue.
05/21/2020	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	FL 328XX	Web
I previously had taken out two of these loans and paid them off without issue. Each time the payoffs came from my XXXX checking account. This company also charges a membership fee and that charge comes every two weeks. If you do not pay the fee, they freeze your account. This is important because when you take out the loan you only get some of the money, with the rest of the money coming after the loan has been paid off. If your account is frozen, even if you pay off the loan, you don't get the money that is in escrow. At some point there was an issue with this membership fee which they acknowledged was their error, yet still they put a freeze on my account. In order to get the account active again I gave payment information for a XXXX checking account that I have. The membership fee was processed and the hold removed. I subsequently took out a third loan. Without my permission and despite the fact that I had used the chase account for all loan payments, moneylion begin to attempt to debit the XXXX checking account to pay off the third loan that I took out. I don't keep any cash in that account and consequently I was hit with overdraft fee and seven NSF fees that total over {$270.00}. I asked moneylion to please contact XXXX and let them know that these charges were in error, that way I could recover the overdraft fees. Even though they acknowledge the mistake, Moneylion refused to assist. This despite the fact that I indicated that I would pay off the current loan as soon as they contacted XXXX. When you consider the fact that 45 % of the loan amount is sitting in an escrow account, and the problems that they've created and acknowledge but refused to correct, it seems a little unfair that I would have to bear the financial burden of this shoddy operation.
07/17/2019	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	CA 95128	Web
I signed up for MoneyLion 's promotional offer based on their Pave the Wage promotional campaign. The promotional offer was to receive 17 % of your direct deposit if you did the following : 1. Join MoneyLion 2. Set up a direct deposit of $ XXXX 3. Opt in to bonus 4. Maintain direct deposit for 90 days to get bonus ( this needs to be 90 % of your initial direct deposit ) 5. Bonus you receive will be 17 % of your first direct deposit Right after opening the account I called up Moneylion and confirmed that all I needed to do was to wait for the bonus offer to show in the app and then opt in on the mobile app to be eligible. I was able to do this a couple days after opening the account. Then I set up my direct deposit such that first deposit hit my MoneyLion account on XX/XX/2019. I continuously deposited the same amount ( or higher ) biweekly to meet the bonus requirements. After 90 days had passed I failed to see any bonus posted to my account. I called up MoneyLion and asked them what was the delay. Their response was I hadn't opted into the bonus offer as no email had been sent to my email account as is apparently customary. I mentioned I had followed their exact directions when I called them up when opening my account. There was no mention of a special confirmation email. Moneylion 's response was they wouldn't abide by the terms of the offer since no email existed. This entire situation has been a scam. Moneylion heavily used gender equality to market their financial services and get lots of publicity. Then when the time comes to pay out they can renege on their offer saying there is some app or backend system issue and they don't have to abide by their contract. This is straight-up fraud. They may have pulled the same stunt on others as well.
02/25/2022	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	MS 395XX	Web	Older American
On or around XX/XX/21 the balance of my checking account was stolen and fraudulently spent at an online casino despite my attempts to contact the bank and the casino and report the activity while it was still in the pending stage. Despite my reports that the pending charges were fraudulent the bank released the funds to the casino whom never bother to respond to any of my attempts to co tact them/. Afterwards, the bank ignored my efforts to report the fraud claiming that the complaint of fraud that was uploaded were not properly submitted, unreadable, cant the case was not opened despite my habdwtitten complaint mailed to their office. From there I would be places on lengthy holds ranging From hours and told that supervisors were not avalibke to take my calls. Call backs were never followed through on their part and any attempt to contact them further is met with a low level employee stating that there are No supervisors to take my call. Subsequently the investigation from around the same time against another vendor was found in my favor and the bank sent correspondence to tell me my phones have been placed back into my account which had been close months prior. All further contact with the bank was always met with supervisors being busy long wait times being hung up on, and. General disdain. On XX/XX/XXXX I was on hold a total of more than three hours told that there were no supervisors available to take my call that they were on our phone calls and one would call me back however on XXXX the XXXX The promised callback never happened the bank never contacted me so I called them it was placed again on a link the whole time exceeding over 5? hours refusing to hang up and the call disconnected through an employee that would not furnish her name.
04/17/2021	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem when making payments	GA 30228	Web
Dear CFPB, I would like to file this complaint against MoneyLion INC who acted very dishonestly with my credit report today where they flagged my XXXX XXXX account 30 days past due where 56 points dropped from my credit report and I want it to be clear to them and rectify my credit report right away.l or I am gon na file a lawsuit against them to respect people. They have a very bad product which called XXXX which is a fake product that they use to raise money and destroy people 's credit reports.They allow you to pay XXXX $ With like an installment XXXX $ pay payment, I started this with them where I paid them XXXX $ which is not something I owed them but giving it to them to help build back my credit.Anytime I wan na pay that XXXX $ their billing system doesnt allow me to make my payment and I have real debit card and real bank account information .I contacted them to let them know about the issue but they never replied me, never reply me at all.Today I contacted them again in order to fix the payment issue instead of doing that they flagged my credit report 30 days past due so that means they heard me but they never contacted me to resolve this issue but the fact that they are so greedy for money and have no interest to people, they prefer to report my account 30 days past due and flagged my credit report and dropped 59 and 70 points total.The purpose of this complaint is for them to fix this issue right away which is the billing error and the 30 days past due in my credit report.They heard me but they showed me i am not that important to deserve a reply.They have zero customer services, They never reply text, message and any calls.Their mission is to garnish people credit report and finances.I give them 30 days to get this fix.Thank you!
02/21/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	MA 017XX	Web
On XX/XX/XXXX i received a personal loan into my MoneyLion checking account via direct deposit. On that day I also made a purchase of just under {$1000.00}. On XX/XX/XXXX my debit card was declined for a small XXXX transaction. When I checked my account there was a noticed that said were seeing slower than normal responses retrieving your balance. Dont worry, you can still use your debit card to make purchases or withdrawal cash. After seeing this message I contacted customer support who informed me that that account had actually been deactivated due to suspicious activity. I was never contacted asking if the transactions made were initiated by me, they just shut my account down leaving me without access to my account and all of my funds. When I asked how the matter could be resolved I was instructed to send a copy of my current ID, proof of address and an explanation of the charges to their resolutions department. they then told me it would be 3-5 business days to get back to me. I asked to speak with someone in resolutions to expedite the process and they said they could not contact them. I have now been without access to my checking account for 3 days with no access to money. This completely cut me off from all funds and there is the potential this will not be resolved until Friday. This is not a normal banking practice. I was never reached out to by them regarding this and I only discovered it by my card being declined. It is completely unacceptable for the to cut someone off from their account for potentially a week. I sent them all information requested early on Friday as well as several follow up emails with no response. This online bank Id backed by XXXX XXXXXXXX XXXX whom I will also be filling a complaint with through the FDIC.
02/10/2019	No	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	GA 31322	Web
I took out a Payday installment loan in XX/XX/2018. Then I was planning to pay for it in full. The acquired loan was {$3300.00}. My daughter got sick and needs care multiple states away. I didnt realize until after I signed and my wife was like oh my gosh you just agreed to pay them over {$13000.00}. I challenged her and said no I didnt. It was then I didnt realize the entire thing and what I signed up for. Coming from the state of Georgia where PayDay loans are illegal. I read the loop hole that says only loans of {$3000.00} was government governing the interest rate to I believe 29.9 %. That made me realize why XXXX only gave a loan of XXXX us to put us in this never ending, taken advantage of, etc.. I the consumer knew after reading up that I finally realized they stuck me with a 350 % interest rate for 12 months paying over {$10000.00} in interest at almost {$1000.00} a month. It breaks my heart how people are getting taken advantage of from a Payday loan company hiding within that said company. Would them doing a means test save the unfortunate like me who tripped up on the company wording? Ive notified them repeatedly through email as of now that is my only form of communication. Their getting back to me is horrendous. They dont answer my email ever except for begging them to and then all I ever get if what can we do to help.I always respond to them and once again lack of, or no communication. I have every single email with that company. I filed a complaint to XXXX and was sent an email from the XXXX stating they didnt even answer their communication reach out. I never thought I was signing up for a {$3300.00} loan costing me over {$13000.00} in 12 months. I would never have ever. Thats almost my house payment each month.
06/27/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	FL 32218	Web
On XXXX XXXX,2019 I applied for credit with XXXX XXXX and received an alert from XXXX stating my inquiry with XXXX XXXX and that my credit score dropped 40 points. I began to thoroughly look through my report to find out what was causing the 40 point drop and found that Money lion reported my account as closed with a 30 day late XXXX 2019. I contacted money lion customer service at XXXX and attempted to resolve my concern regarding 30 day late payment with XXXX who could not help me and when requesting to speak with a supervisor, initially, denied my request. After I made another request to speak with a supervisor he finally transferred me to XXXX, who told me the I had a payment that was not made XXXX/XXXX/2019. I asked him why was no attempts to collect the unpaid amount made and why this my internal payment history reflects timely payments. Also, I asked why was it showing a 30 day for XXXX when my loan was paid off in XXXX XXXX,2019, He could not answer that. ; I then asked to speak with someone on a corporate level and was advised that he would be the highest I could go and that they could not update my credit report but that I would have to contact the credit bureaus and have them dispute the incorrect information. I than began to reach out by help request through the website only to receive scripted response. Lastly, I am attaching my last credit report pulled that shows I had 12 on time monthly payments with money lion. As of XXXX/XXXX/2019 not only are they reporting I made a payment late 2 months after my final payment. They have also removed positive reporting data from my XXXX credit report for the following months : XX/XX/XXXX - XX/XX/XXXX. They have disabled me from being able to print my payment loan history
01/05/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	NJ 070XX	Web
On XX/XX/XXXX, I applied for a loan online from MoneyLion. The loan amount is XXXX which they were able to deposit into my XXXX checking account using my debit card information. On XX/XX/XXXX they were supposed to make a payment of XXXX using my same card. This should not have been a problem. In fact, this payment should have posted within seconds. I had more than enough to cover this transaction and I pay attention to everything in regards to my account. This morning, I woke up to check the status of the payment that should have been posted to my account several days ago. Well here is the result! The payment was never processed because they claim they had the wrong account information! I know my routing number and checking account number and I had this account from when I was an employee at XXXX. I also worked with reconciliation so I do pay very close attention to number especially what is due, what checks or direct deposit are being deposited for services I provide with various vendors. Now, they are claiming this loan is past due. I was livid this morning because I feel that MoneyLion is taking advantage of my situation by making the assumption that I do not pay loans on time. I'm saying this because my credit score was at XXXX based on the derogatory information reported by yours truly XXXX XXXX and XXXX. I will be filing a complaint about those two in a minute. Also, MoneyLion claimed that the loan that I borrowed from them would not affect my credit score. Guess what! When I accepted the loan, my credit score dropped down to XXXX. Also, they tend to inflate the amount of your expenses on their app. I thought MoneyLion was there to help consumer but I see they take advantage of people situation by not being honest!
01/04/2024	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	WI 54016	Web
On XX/XX/24, several charges originating in XXXX were attempted on my debit card. I had less than {$5.00} in my account, so most were denied, but the fraudsters kept trying smaller and smaller amounts and got chargers for {$0.00} ( XXXX ) and {$1.00} ( XXXX ) to go through. I contacted the bank to let them know these were fraudulent at XXXX XXXX on XX/XX/24 and they said they would have to wait for the charges to settle before they could be disputed, but they would send me a new card. On XX/XX/24 ( overnight ) more fraudulent charges from XXXX hit my account, but this time there were funds available. Charges for {$0.00}, {$12.00}, {$420.00}, {$12.00}, and {$3.00} hit my account. I contacted the bank when I woke up ( approximately XXXX XXXX ) and they were unhelpful, didn't take any ownership of the fact that a XXXX round of fraud was allowed, and told me it would take up to 90 days for me to get my money back. They kept quoting scripted responses and would not let me talk to a supervisor. Then, around XXXX XXXX, I called and spoke to someone who argued with me on whether or not other banks give provisional credits in this situation ( which I know they do ), wouldn't let me talk to a supervisor, and ( the best part ) told me my card STILL WASN'T CANCELLED. So if there was still money in my account ( I had transferred it all out when I saw the XXXX wave of fraud ) the fraudsters would have been able to continue making charges, even though I had already contacted my bank XXXX! The bank had also charged me {$25.00} for expedited shipping of a new card on XXXX, so I was of course under the impression that the card had been cancelled at that point. They have since refunded the {$25.00}, but I had to fight for that.
06/04/2021	Yes	Checking or savings account Other banking product or service	Managing an account Fee problem	CA 96150	Web
Last month i had a financial hardship im still having. I tried calling to setup payment of my loan for the next month since i needed to catch up on payments and the app was giving me trouble. Causing me to sign up for three payments for XXXX when i was trying to pay for just XXXX and XXXX. The membership fee i figured would be waived as i was unable to benefit from any of the perks of the membership for the credit builder loan such as XXXX ( which i wshould have received anyways because its a perk of using direct deposit ). Long story short i was cut off of my XXXX advances although i have direct deposit and received it before i even signed up for the loan and whatever other supposed perks you get from a loan you inly received XXXX $ from but ate paying for a XXXX $ loan. So, while they are keeping the XXXX $ i wasnt able to receive ( because they are collecting intrest on it lets be real ) charging me {$46.00} a month for the loan ontop of an additional XXXX $ membership fee which really only allows another {$100.00} XXXXXXXX advances, but there's a catch to that as well. If the system doeant detect your deposit, the same consistent deposit youve been receiving every month same amount same time of month, that extra hundred is not available and your paying an extra XXXX $ a month for basically nothing. I do not use any of their other services as theyre not services that arent already included with direct deposit acct. This bank is an absolute greed monger and im disgisted by the lack of customer service as well.there is absolutely no customer service whatsoever. And dont even bother asking for a supervisor. Theres never one available and they have up to five days to get back to you at their convience not yours.
06/22/2022	Yes	Checking or savings account Checking account	Closing an account Company closed your account	NC 28787	Web
I opened a regular checking account with money lion In XXXX of XXXX depositing {$200.00} into a checking account XX/XX/XXXX to be used as a credit builder boost account also. I decided to go a diffrent option to help my credit and with banking choice. I decided to close the money lion account in XXXX of XXXX, my deposit was refunded to me XX/XX/XXXX. I subsequently followed up with money lion to confirm my account closure through email on XX/XX/XXXX. The represenative informed me that this was due to a marketing venue even though the email specifically discussed my personal account. I had believed the closure went as planned until I got an email informing me to log into my account due to inactivity and to check in to the credit builder activity. I emailed money lion again to confirm that my account was closed, I got a reply email on XX/XX/XXXX confirming that my account was closed and inactive. Again, I believed that the issue was resolved until I got another email XX/XX/XXXX letting my know that my account was still open and inactive for XXXX years encouraging me to log in and check my account activity and add funds to my account in the next 7 days from XX/XX/XXXX. I reached out again by phone to confirm closure and they assured me the account was completely closed and deactivated and my personal information had been removed. They promised to send me a formal paper letter in the mail giving me solid proof that my account has been closed, deactivated and discontinued. As of XX/XX/XXXX I have not recieved any documentation from money lion to clarify this issue. I have also been a victim of Identity Theft and Fraud to which I explained that I needed to have this documentation for my own Identity Protection.
03/07/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with additional add-on products or services	PA 173XX	Web
I was approved easily for a small {$500.00} loan as part of the MONEY LION PLUS PROGRAM and paying XXXX a month - I have no problem with that as I'm working to build my credit score while on a humble XXXX income I had to turn to 5 years ago as my condion worsend.. Hower part of the money Lion plus program was they also deduct from my account ANOTHER {$79.00} -broken down into XXXX as a monthly membership fee and a XXXX into a " investment ' '' account - The loan I can handle ... My complaint is the other XXXX that is almost double my loan payment -- it's tightened up my budget beyond being doable in life needs - since the other XXXX is really my money voluntary put in a investment - I called them, and asked to close my membership, send me The XXXX ( built up in " investment '' ) that's mine, OR put it towards loan payment - seems fair and morally even I pay what's lended to me They said no way ... it will ALL continue till loan payed.. I payed down to XXXX and WILL pay THAT- they refuse to stop deducting the other XXXX monthly out of my account that's Not part of loan repayment - I told them I'd call the bank and stop the ( ACH ) deduction that was the member / investment part - They replied - " they'd give me a negative mark on my credit score EVEN if I kept paying loan BUT didn't pay other deductions that are MY money, not loan ... An extra XXXX might not seem like alot to some, but when your paying up past LEGIT bills to improve credit score, while living on tight budget, it all helps - but even with my personal life not included, there unwillingness to allow me to close account while still paying loan is my complaint to this organization. Thanks for reading and any help that can be offered.
01/08/2024	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	FL 32503	Web
On XXXX XXXX, I was alerted by MoneyLion, my bank, that I had a transaction declined because their system detected a series of fraudulent charges. There were six charges made at a XXXX in XXXX, New York ( I live in Florida and have never been to New York. ) One of the charges was declined, but my bank processed the other five transactions : Charge XXXX : XX/XX/2023 -- {$200.00} Charge XXXX : XX/XX/2023 -- {$250.00} Charge XXXX : XX/XX/2023 -- {$400.00} Charge XXXX : XX/XX/2023 -- {$110.00} Charge XXXX : XX/XX/2023 -- {$250.00} As soon as I saw my bank notify me of the sixth fraudulent charge, which was made at the same place on the same date in the amount of {$220.00}, I froze and canceled my debit card. When I called my bank, I was told there was nothing they could do until the charge was processed. I waited for the charges to be processed and then filed a dispute on XX/XX/2023 and sent a statement of fraud to MoneyLion. On XXXX XXXX, I was sent an email stating that they had reviewed my case and it was determined that : " The transaction ( s ) were completed by the authorized user. You are solely responsible for the use of your account. This includes all charges and transactions made by an authorized user and any fees resulting from their actions. '' I contacted them again to reopen the dispute and sent them several pieces of evidence : 1. My transaction history of the date in question that showed other transactions I made in Florida. XXXX. My travel history via XXXX. XXXX. A screenshot of the bank -- itself -- alerting me to the fraudulent charges. XXXX. A paystub showing that I was at work and paid full-time wages at the time the charges were made. I have yet to hear back from my bank.
12/17/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	WA 98391	Web
On XX/XX/2021 we filed an identity theft/fraud report with our local police department. We then proceeded to notify all XXXX credit bureaus of this as well. A credit alert notified us of a new account opened with MoneyLion IncXXXX in late XXXX. We called MoneyLion IncXXXX on XX/XX/2021 letting them know to flag the account, that it was fraudulently opened and there was a police report filed. At this point, an account had already been opened. We monitored the credit reports and noticed that there was a loan amount now w/ a due date on the MoneyLion account ( we didn't notice it previously ) as it was noted as a checking account, not a loan. We called back again on XX/XX/2021 and explained the whole situation a second time. This time, they sent a link in an email asking us to file a dispute/correction. We completed the dispute within a few days of receiving the email. We reviewed the credit reports again and now see that this account is reporting 60 days late. It is our understanding that disputes need to be resolved within 30 days and it is well past that. At this point, MoneyLion is now fraudulently reporting this account on all XXXX credit reports. We have called multiple times this month ( XXXX ) to the Fraud Dept but unable to get through due to a automated message that states " your phone number has been registered in our voicemail, you can expect a call from a representative as soon as possible ''. There has been no phone call, no email and no way to get a hold of someone that can remove this from the reports. We are in the middle of buying a home and this has delayed the process and we have missed out on many homes because of MoneyLion 's inability to correct this fraudulent reporting.
02/06/2023	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	NY 11967	Web
I went on a cruise on XXXX XX/XX/XXXX and used my XXXX debit cards for purchases onboard the ship which placed a several holds, ( XXXX {$100.00}, XXXX {$100.00}, XXXX {$80.00}, XXXX {$53.00} and XXXX {$10.00} ). Upon my return my charges were settled totaling {$290.00}. On XX/XX/XXXX the charge of {$290.00} posted however, the holds ( pending authorizations ) were not released causing my account to show overdrawn- {$180.00}. I contact XXXX and explained the situation and was advised I would have to wait XXXX days and the authorizations would be released. On the XXXX, the authorizations were still pending so I called XXXX back and was told the original information was incorrect and it was not XXXX days but XXXX business day. I called today XXXX and was told by a supervisor that the initial information was correct that XXXX days is the hold time before release but since the funds were not released then I would have to wait indefinitely for those holds to be released or I would need to contact XXXX to have them send an email to have the funds released. This has caused a major financial detriment. I am concerned about XXXXXXXX XXXX transaction hold processes. If I am being told that the process is XXXX standard days and the authorization holds should be released and they see that has not happened, they should have released the funds however, they are saying they won't be released unless XXXX sends that email and if XXXX does not send the email the money will remain on hold. That does not seem fair to the consumer nor does it sound like a good way to conduct business especially with other people 's money. am at the mercy of this company unless I can convince the merchant to send that email.
05/18/2021	No	Payday loan, title loan, or personal loan Payday loan	Received a loan you didn't apply for	CA 95348	Web	Servicemember
I noticed that 4 charges were taken from my XXXX XXXX account 15 days ago on XX/XX/XXXX. This is that latest in a string of identity theft issues I have been having. I then used an unofficial credit report and noticed an {$890.00} loan in my name. Since then, I have been trying to contact the Fraud Department with XXXX XXXX. On XX/XX/XXXX, I was informed over the phone that the Fraud Department will get back to me by closing of business. Hearing nothing that day, I informed Money Lion on XX/XX/XXXX that if I did not hear back from them by closing of business, I would have to contact the CFPB. I heard back with a request for information soon thereafter. I replied to that request and travelled for work. Upon my return, I discovered that on XX/XX/XXXX, Money Lion had deemed the account non-fraudulent and closed the inquiry. To corroborate their claim, they sent me a loan agreement that had been " signed '' in standard computer font. I fear that I am unable to progress on this issue and that if this situation is not resolved soon, I will be charged again for this loan. This loan is also negatively impacting my credit score. I am attaching confirmation of a police report. At this time, I am unwilling to purchase a product so that I can get my money. That seems unreasonable. If MoneyLion wants my police report to help me with this fraud issue, they can buy it from the XXXX Police Department themselves. I am also attaching PDFs of an e-mail chain for a related fraud issue from So-Fi money, such that you can see that this is an ongoing issue. I am also attaching bank statements showing the money withdrawn. I am attaching a transaction list showing the reversal. Please help.
06/19/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	IL 60608	Web
I took out a credit builder loan in XX/XX/2023. Terms include payments twice a month for {$48.00} plus {$19.00} a month for the account. I have made all payments on time. My last payment was due XX/XX/XXXX and it was paid as agreed. My next payment is due XX/XX/XXXX. Today is XX/XX/XXXX and my loan is shown as late. I contacted Moneylion and was told they will not report my account as current unless I make an additional payments outside of my terms even though one is not due and I have made all payments as agreed. They state because I tried to make additional payments to pay it sooner and their system was non working properly at the time, I will have to make more manual payments that are not in my terms or conditions as their system cant report it as current even if it is. In addition to these new payments inbetween the agreed payments that are currently directly withdrawn each month, I appear to be penalized for no reason due to platform errors that they will not or can not resolve. I already pay Membership fees in the Credit Builder Plus program that cost me {$19.00} per month. I had to pledge securities in their Credit Reserve Accounts as collateral for the loan and can not terminate the advisory agreements or withdraw funds in the Credit Reserve Account until the loan is paid off in full. I borrowed {$1000.00} but was only given {$400.00} and the rest is held still by them. Terms state I can pay off the loan in full early at any time without penalty and may use the funds in their Credit Reserve Account to do so, yet their platform has several isssues so payments and activity get stuck on the screen or frozen and then Im penalized despite having no control in it.
03/05/2023	Yes	Payday loan, title loan, or personal loan Payday loan	Money was taken from your bank account on the wrong day or for the wrong amount	NJ 077XX	Web
My name is XXXX XXXX and I am customer with MoneyLion. I have had the pleasure of opening up an account with MoneyLion on XX/XX/XXXX. MoneyLion offers great services that have helped my out financially and is currently helping my work on improving my credit. I have had great service with your company until today. I reviewed my checking account with XXXX XXXX and saw that {$3200.00} was deducted from my account on XX/XX/XXXX. This transaction was not authorized and I could not believe that something like would ever happen to me. I contacted the Customer Service Department today and was told that I owe this money for loans that I did not pay. I was furious and upset and the Customer Service Representative did nothing to acknowledge my situation or to assist me with refunding my money. The Customer Representative actually advised me that the system shows that I have only paid {$3.00} on the loans that were deposited in my account. This is clearly not accurate. I have bank statements showing each deposit that was placed in my account as well as each withdrawal that was deducted from my account for repayment. My loans have been paid in full. I also spoke to a Supervisor that gave me the same information. I have worked in the XXXX XXXX for over 20 years and would not think twice about treating any of my customers in this manner. This type of service is unacceptable. I was also told that I was at fault without taking the time to thoroughly investigate this issue. I am not sure if the Customer Service Representatives were not trained properly or if there is an issue with the system. I did not receive the help that I needed today and I am truly at a loss for words at this point.
10/26/2018	Yes	Debt collection Other debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	GA 30341	Web	Older American
I opened an account and secured a {$500.00} loan with MoneyLion Inc. in XX/XX/XXXX. I called MoneyLion Inc. on XXXX advising due to a family emergency, fraudulent activity causing XXXX XXXX to close my checking account ending in : ( XXXX ) which created a personal hardship, I could not continue to make the monthly payments coming from the now closed XXXX account. I was advised : " No problem, we will deactivate your account until your financial situation has improved and you can resume payments to MoneyLion. In mid XX/XX/XXXX I logged into my MoneyLion mobile account, finding a message that a payment was scheduled to be withdrawn on XX/XX/XXXX XXXX from the closed chase account. I filed complaint number : ( XXXX ) on XX/XX/XXXX with CFPD, received an email on XX/XX/XXXX stating CFPB did not have jurisdiction over local, state or federal government agencies. MoneyLion Inc. does not fit any of these. MoneyLion Inc. is a private, independent company founded in XXXX by XXXX XXXX of NY, NY, who remains CEO. MoneyLion Inc. offers diversified financial services. The mailing address for MoneyLion Inc. is : ( XXXX. XXXX XXXX, XXXX, Utah XXXX. The customer service phone numbers are : ( XXXX or XXXX ). The email address : XXXX ). I have contacted MoneyLion Inc. multiple times to resolve this matter to " NO '' avail. Moneylion did attempt to withdraw funds from the closed XXXX checking account, now charging me {$23.00} for NSF fees after being advise the XXXX account was closed. MoneyLion Inc. has reported late payments of more than 30 days to the three major credit bureaus. I would like this account with MoneyLion Inc. closed and finalized. Respectfully Submitted ...
03/27/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	MI 48071	Web
Money Lion makes available to its members a Credit Builder Plus loan and a XXXX loan. The credit builder plus loan requires you to have a membership that is independent of the XXXX account. Upon paying off my credit builder plus loan, I attempted to reborrow but kept getting a message saying " your internet connection is down '' when in fact I had full service. After calling Money Lion, they said " upon checking, we see that you have a balance on your XXXX account and you can not reborrow until that is paid '' 1. The message is misleading and deceptive and I was never notified if I paid off, I could not reborrow. It is obviously not an internet issue, rather another shady business practice by this company. 2. The accounts were independent and non contingent on each other. My membership fee is excessive, but does not include use of XXXX, as those fees are paid above and beyond what is included in the membership. These loans are not connected at all and should not depend on each other for approval. 3. This isn't the only functionality issue I have had with the app. This summer I was trying to make payments using debit card and the functionally was broken for months even though they advertised it.. I had to provide payment info over emails many times to reps so they could run it manually which was completely insecure and unprofessional. 4. XXXX XXXX loan amounts change constantly and are inconsistent, putting borrowers in dyer financial situations when they can not reborrow the same amounts from the previous week. This does not help build financial stability as marketed, instead causing financial distress and putting borrowers in unmanageable situations.
05/16/2020	No	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Credit card company isn't resolving a dispute about a purchase on your statement	TX 76039	Web	Servicemember
On XX/XX/2020, I had gone to a local auto garage to get a " pre-purchase '' inspection on a vehicle I had recently purchased. I looked online and the items that it stated were completed during the inspection were all the things in which I needed to continue a DTPA claim that I had against the individual that originally sold me the car. It stated on the website that it would take around 2 hours to complete. I was notified in 15 min after leaving the car that the inspection was done. None of the outer damage was on the report until I pointed it out and the car hadn't even been lifted. So, when I got home, I filed a claim on the transaction that was run as credit on the basis of service/merchandise was not received. I also sent an email to the mechanic 's customer complaints stating my experience and expressing my frustrations. The manager of the location that I went to emailed me back apologizing for my experience. He also confirmed that the inspection wasn't done properly. I have sent this email to Moneylion claims dept at least 3 times. I have been denied twice stating that Reg Z doesn't cover if I didn't receive the service/merchandise. However, I didn't do the transaction as a debit, it was done as a signature credit transaction. So if I understand correctly it has to be disputed by Visa process and falls under a different Regulation. When I pointed this out to the claims rep and ask to speak to a supervisor, I was told I would be contacted the next day. That was on XX/XX/XXXX. I have reached out many times through email and the chat line and have yet to receive an answer on the claim. The transaction amount was for {$130.00} to a City Garage.
07/16/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Fraud or scam	MN 561XX	Web
I applied for a loan mean to build my credit through MoneyLion. The loan they offer is called the MoneyLion Credit Builder Plus Loan. The entire purpose of the loan is to boosts a consumers credit score. I didnt event get the entire loan up front as part of the terms of the loan is that a portion of it will be held in a reserve and will not be spendable until the loan is paid off in full. During the entire term on this loan I did not see an increase in my credit score like they said it would do. towards the last few months of the loan term I had gotten a new debit card and had forgotten to update it for the MoneyLion loan. Once I realized this I immediately paid off the entire renaming balance with a part of my reserve they were withholding. This was 2-3 months after changing my debit card. I was never told the account was being wrote off, they state they wrote it off in XXXX but I paid the entire balance on this loan in XXXX. There were no messages in the app saying the account was closed, it still showed open. I had no idea as I didnt even get a letter or fair warning they were writing it off. They then put on my credit files that the loan was paid in full but listed as a written off account. They have done the exact opposite of what the loan was meant for. This loan was suppose to help me build my score as they advertised and promised and instead has caused a damaging impact to my credit score, and has made it extremely difficult for me to get accepted for any other financial products. Ive tried disputing this multiple times and they tell me they refuse to remove it from my file. This is the biggest scam and a complete lie of a loan program.
05/10/2019	Yes	Checking or savings account Checking account	Opening an account Unable to open an account	OR 97220	Web
I tried to sign up for the MoneyLion product three weeks ago and it has been plagued with time out errors since. First they said they couldn't verify my identity with XXXXXXXX but nowhere did I ever receive a proper FCRA compliant request for an authorization to pull my report. This wasn't an outright denial it was weeks of yanking my chain until finally I pulled every report I could think of and found that they did a soft pull of data using XXXX XXXX and XXXX which they are claiming is " public data. '' I don't want the account now. I want all my financial information removed from their system. You should go audit these folks thoroughly for XXXX, XXXX and XXXX violations : among the risk factors that were evident that I could see in the process : Reputational : Willing to lie to a customer and risk the charter of their partner bank ( XXXX XXXX Bank ) to avoid the fact their product has errors. Operational : When a clear breakdown is brought to their attention - the absence of a in flight review and override process to timely review and correct does not exist Compliance. The account opening process is automated and lacks adequate quality controls to ensure that an actor with sufficient technological skill couldn't inject into the process. Staff do not possess adequate financial background to converse with the diversity of the customer base to discern the difference between a risk and a process failure resulting in a unhappy customer. As a disabled person who is putting their life back from a series of events this an event that I did not need. I could see this actually being far worse if I were not a former bank risk management officer.
12/04/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Problem with a company's investigation into an existing problem Their investigation did not fix an error on your report	NJ 070XX	Web
In accordance with the Fair Credit Reporting Act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 15 U.S.C 1681 Section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A section 2 : It also States a consumer reporting agency can not furnish an account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer reporting containing any of the following items of information any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven year. 15 U.S.C. 1682 s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. Also they arent even in compliance with XXXX XXXX credit reporting. I have evidence to prove my case. I told XXXX, XXXX, and XXXX to reinvestigate these total of 3 accounts : Account name : MONEYLION INC XXXX, Account name : MONEYLION INC XXXX, Account name : MONEYLION INC XXXX However, they stated everything was complete and accurate. But how is that possible if the open date, date of last activity, and much more is incorrect. According to 15 USC 1681i ( 5 ), they are supposed to modify accounts that aren't reporting correctly. 15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
08/30/2021	Yes	Payday loan, title loan, or personal loan Payday loan	Received a loan you didn't apply for	MI 48167	Web
In late XXXX, there were three charges to my bank account for almost {$400.00} each. All three charges were the same exact amount. The charges said, " XXXX '' which I XXXX and found to be a company called MoneyLion. XXXX refunded the fees and sent me a new debit card, so I thought that was the end of it. On XX/XX/XXXX, I received a credit card with my name on it from MoneyLion. I contacted them to say that I had not applied for a credit card with them and that this must be related to the charges to my bank account. They assured me that I just needed to cut up the card and I would be all set. They also asked me to speak to their fraud department, which I did. When the fraud department asked for the phone number associated with my account, I gave them my phone number and they said that was not the correct number. Of course it wasn't - because I did not open the account. They would not give me the phone number that had been used. Anyway, I filed a report with their fraud department that day. On XX/XX/XXXX, I received a letter from them letting me know that they determined that I HAD opened the account with them and that they were closing their investigation. They included a copy of my " application '' which simply contained an electronic signature with my name. I have been contacting them almost weekly since receiving this e-mail and they keep saying the same thing : I'm sorry, there's nothing we can do. Well, today, I received an alert that there was a change to my credit report. There is a delinquency from MoneyLion. I am in the process of buying a house - or I WAS. Now I am in the process of trying to get this off of my credit report.
01/03/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NC 27587	Web
I bank with XXXX XXXX XXXX XXXX. My online banking was hacked XXXX. I received a text message from a hacker pretending to be my bank stating that my account was locked and that I need to log into my account to unlock it. I did log into my account and then I called my bank to let them know what was going on. My bank stated that my account was fine and my account was not locked. At this time, I was unware that this text message was actually fraud. The following day XX/XX/XXXX, I received a email from XXXX XXXX XXXX XXXX stating that {$2200.00} was taken out of my checking account and moved via 'external transfer ' to an account for XXXX XXXX XXXX I have never heard of XXXX or have any relationship at all to that bank. I had to wait until XXXX XXXX to hear from XXXX XXXX XXXX XXXX becuase of the XXXX XXXX XXXX I called XXXX ( XX/XX/XXXX ) and XXXX XXXX XXXX XXXX XXXX fraud department basically told me that there was nothing they could do to get my {$2200.00} back and the only thing they could do was change my account number so that the hacker no longer has access to it. I filed a police report for the fraud activity and I also got contact with XXXX who let me know that the account number that my money was sent to was actually for a bank by the name of MoneyLion. I contacted MoneyLion bank on XX/XX/XXXX and they stated that the money that was stolen from me was no longer in that account and they had no way of getting my money back to me. MoneyLion did close that fraud account and sent a email to me confiming this. I still have no way of getting my {$2200.00} back and do not any other steps to take so I am praying that you can help me.
09/20/2023	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	NY 11692	Web
I been a customer of MoneyLion for years and enjoyed their various products which include instacash ( a cool feature to increase your cash flow ) and 2 day early direct deposit. The reason for the complaint is the dispute process. Which is very old fashioned and inconvenient to the customer. Imagine a scenario where you didnt receive your XXXX goods where you spent hundreds or even thousands of hard earned dollars on. You go to the merchant and they cant help you so you go to the only one you can trust, your card provider aka bank aka MoneyLion. Now you goto dispute and they tell you instead of receiving your provisional credit within hours like most banks do, that you have to wait 10 business days and if qualified will receive your provisional credit back. It was a let down hearing that but I waited patiently and the 10th business day comes I contact customer support for them to tell me they working on it and to mail them the dispute. Like what? Why you guys didnt tell me prior to do that? And now they telling me it can take 90 days to receive it and provisional credits are not guaranteed. All around it sounds like a big red flag and I dont like that. When people spend their hard earned dollars on something why you guys making the customer feel at fault and holding their money hostage? This is one of the worst experiences ever and Im moving my direct deposit and will never invest in this business. I was prompt and efficient in contacting them and asking for any further documents via phone, email, live chat and they treating me like I shouldnt have lost my products. Im sick and tired of companies getting away with this fraud!
12/01/2020	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	AZ 85206	Web	Servicemember
MoneyLion chooses not to follow EFTA federal law. On XX/XX/2020 tried to withdraw {$120.00} at atm. ATM showed message on screen ( as best as I remember ) saying error contact your bank or card issuer. I received {$0.00} ( XXXX/nothing ) of the {$120.00}. However it still was deducted from balance. This happened to me once before and that time it was corrected quickly itself. So I waited before contacted MoneyLion in hopes it would resolve itself again. But it didnt therefore I filed a dispute claim on XX/XX/2020 by phone then per MoneyLions request signed & completed their dispute form and sent via email on XXXX XXXX. On XX/XX/XXXX and XX/XX/XXXX sent numerous emails asking for update and asking why if not claim wasnt completed why I hadnt received a provisional credit after 10 days per EFTA federal law? But never once received an response back. Called on XXXX XXXX and 1st representative repeatedly said Id receive a provisional credit on XXXX XXXX. No help. Called back and asked to speak to a supervisor but representative said she needed know why before speaking to a supervisor. Explained everything. Representative said same thing as 1st representative but she stated I wasnt eligible for provisional until XX/XX/XXXX ( Ive had this account for 4 months so I wasnt a new account ). I asked why MoneyLion wasnt following EFTA federal law? Representative only repeated herself about not being eligible till XX/XX/XXXX. I never spoke to a supervisor and hung up on representative out of frustration and anger. This is an atm error. So now I cant pay my electric bill which was due over 2 months ago! Very disappointed with MoneyLion.
07/13/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	AZ 85048	Web
I have received an attempt to validate a debt in pursuant to 15 usc 1692g unless you are providing all 5 requirements the alleged debt is not valid. I am demanding my audit trail ( file 15 usc 1681a ( g ) ) send me my file. I've also overlooked the truth in lending disclusure and in pursuant to 15 usc 1605 the finance charge is the sum of all charges. Therefore if the amount financed which it very clearly states thats the amount that was provided to me on my behalf covered the finance charge, yet they used this deceptive form and language using adverb verb. The finance charge was {$160.00} and the amount financed was {$1000.00} the documents show everything but you guys misused my credit and have been collecting on something thats been paid. In pursuant to 15 USC 1692e false and misleading information I am demanding that you provide me with my file both on ledger and off ledger. You guys are double dipping and have already been credited, further more in your response you used a symbol and in pursuant to 15 usc 1692b ( 5 ) you guys are in clear violation of my consumer rights and I in pursuant 15 usc 1681q Any person who knowingly and willfully obtains information on a consumer from a consumer reporting agency under false pretenses shall be fined under title 18, imprisoned for not more than 2 years, or both. Therefore if no one is willing to comply I will start coming for redemption as you guys have already been credited because of the fact that I granted you guys this right. I can start coming for remedy I am simply demanding deletion for reporting late payments on my report even though the account Is already paid
02/24/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	VA 23505	Web	Servicemember
On XX/XX/XXXX my account was charged twice by MoneyLion for {$670.00} for a XXXX repayment. This should've been one payment. On XX/XX/XXXX XXXX reversed one charge and credited my account {$670.00}. They failed to apply the second charge to the repayment of XXXX which in turned caused their automated system to charge me {$20.00} and {$130.00} on XX/XX/XXXX totaling {$150.00}. I contacted the XXXX by phone on XX/XX/XXXX to correct the issue. I was told that a dedicated team was working to resolve the issue and the charge would be reversed in 24 to 48 hours. On XX/XX/XXXX I contacted them again as I had not seen the funds sent back to my account. After speaking with a supervisor I was informed that it may take 3-5 business days for the issue to be resolved and that I would be contacted with updates. On XX/XX/XXXX I again reached out by phone expecting an update and did not receive any but was told my case was priority and would be resolved within 24 to 48 hours. On XX/XX/XXXX I once again reached out by phone and spoke with a supervisor who informed me that my case had not been escalated to the " dedicated team '' and that it would take an additional 3-5 business days for a resolution to the issue. And was offered compensation in the form of rewards points that could be claimed for XXXX $ into an investment account. On all occasions I asked to speak with the " dedicated team '' and was informed that the customer care representative and/or supervisors did not have direct contact with the team and could only communicate via email. I asked for the email for the dedicated team to discuss my issue and was denied.
03/22/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	TX 77433	Web
Moneylion Inc Account XXXX is not mine, and should be deleted immediately, and for this reason alone. However, it is clear that this is being falsely reported, and that the information is incorrect thus the account should be deleted for the following reasons : 1.There is pending litigation with this company over predatory lending violations, which demonstrates that this company is unscrupulous at its core. 2. Across multiple CRAs the account open date is listed differently as XX/XX/XXXX and XX/XX/XXXX XXXX. The stated balance is {$310.00}, but upon looking at the payment history the balance jumps from {$300.00} to {$310.00} on XX/XX/XXXX for no logical reason. 4. Payment history is reported as none for XXXX, OK/nothing/OK for 11 months then nothing and OK for two months followed by nothing on XXXX, and charge off on XXXX for all months in the same time period with exception of one. 5. High credit is reported differently as {$430.00} and {$500.00} across all CRAs. 6. Past due amount is listed as {$310.00}, but the payment history reflects {$300.00} around the time it was charged off, and the amount that was charged off is listed as {$430.00}. 7. The date last active is reported as XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX across all CRAs. 8. The date of last payment is reported as XX/XX/XXXX and XX/XX/XXXX across all CRAs. Not one piece of information is being reported accurately, and this is a violation of my rights under the FCRA. I kindly ask that this account be immediately deleted from my credit report across all CRAs, and any collection efforts now and in the future cease. Thank you,
05/16/2023	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	VA 24141	Web
On XX/XX/XXXX I requested a check for my rent to be sent to XXXX XXXX XXXX in the amount of {$570.00}. My bank, MoneyLion, deducted it from my account along with a check fee of {$2.00}. It was stated in writing it would take no more than 2-4 business days. On XX/XX/XXXX I received a message from my landlord that they still had not received the check. I called MoneyLion immediately and was told " give it one more day ''. We did and the check never arrived as promised. I called back again on XXXX and asked for a stop payment and was told I can not do do that since the check has already been processed and they would escalate the issue and " someone would be getting back in touch with me in XX/XX/XXXX hours ''. I patiently waited and did not receive any correspondance. I called again on XX/XX/XXXX and demanded to speak with a supervisor by the name of XXXX XXXX and she assured me she would escalate it personally and refund me for a late fee I have now incured because my check is considered late for rent and " she would call me back in 24-48 hours ''. Again, no call. I called again on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX and have been told it is out of their hands as the issue has been " escalated ''. I have also sent multiple emails requesting my money to be reimbursed. I have been given the run around and no money has been returned as promised. As a bank with my money in it, I'm not sure why this can not be done ASAP. Please help me look into this. Amount owed is {$570.00} plus a late fee due each day that the check has not been received in the amount of {$150.00}. Thank you! How it started
11/07/2022	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	MD 20904	Web
I am having an ongoing issue with my payment submission to MoneyLion for my XXXX XXXX XXXX loan. On XX/XX/2022, I updated my payment method to a different bank account. Unfortunately, the automatic payments following the update to my payment method have all failed. On XX/XX/XXXX, after updating my payment method, I even attempted to manually make a payment with my debit card via the alternate bank account, and MoneyLion never processed the payment. After the many failed payments, I contacted MoneyLion customer service on Saturday, XX/XX/2022, to inform MoneyLion that I wanted to suspend automatic payments and send checks via my banking institution 's bill pay option. On XX/XX/2022, I received confirmation that MoneyLion would cease the automatic payments. I requested to know when MoneyLion will apply the checks sent via bill pay to my XXXX XXXX XXXX loan. I am still waiting for an update regarding the payment sent via my bank and am still receiving automatic payment failure emails from MoneyLion. This ordeal is angering and frustrating because I have been trying to make payments on the loan unsuccessfully. On top of receiving several failed payment emails from MoneyLion, I most recently received an email threatening to sell off my loan account, which will place me in collections and ruin my credit. My credit is already suffering because MoneyLon reported my account as delinquent when they had a malfunctioning payment system. Errors of this nature are completely unacceptable from a financial organization of this stature that can grievously negatively impact their customer 's credit.
06/12/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	RI 02891	Web
I received a Money Lion debit card in the mail yesterday ( XX/XX/2021 ) that I did not order, request nor open in person/online. The debit card had an activation tel. number affixed to the new debit card. I went to their website and called XXXX which is their complaint debit card tel. number that is advertised. I spoke to a " XXXX '' who asked me for my last 4 digits of SSN or DOB. I reluctantly gave him my last 4 digits of my SSN and told him repeatedly that I did not open the account tied to the debit card received nor any other accounts with Money Lion. I also did not ever activate nor give anybody at Money Lion permission to activate it during the course of my telephone call. I suspected this was opened by the same perpetrators who filed for a fraudulent RI Unemployment Benefits under my name on XX/XX/2021 ( I already filed a RI State Police report on this incident ). XXXX @ XXXX XXXX said he would close the account, but did not give me any details of what was opened using my name/address/identification or how many financial services were opened at Money Lion. XXXX also instructed me to cut up the card. I gave him my email address to send me confirmation of the account closure, which I did receive after the call was concluded. Prior to contacting Money Lion on the phone, as indicated above, I filed a local police report on the matter of the debit card received ( i.e. financial identity theft ). The police officer said he would log my report, but would not have it completed in writing for another couple of days - he recommended I contact Money Lion regardless, which I did.
12/18/2019	No	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	MN 554XX	Web
A few months ago I took out a {$500.00} XXXX XXXX MoneyLion loan. Upon taking out the loan they only advanced me {$120.00} of the alleged {$500.00} loan, and stuck the other {$370.00} into an " escrow '' account that I can not withdraw from until my loan was paid off. Last Thursday XX/XX/2019 ; I paid off the entire balance using my debit card ending in XXXX for {$380.00} at XXXX CST. According to the terms of the payoff, if you use your debit card, the funds from your escrow will be immediately available in your MoneyLion checking account. Well, my funds were not. I contacted the company now 3 different times and have been told a plethora of different reasons. I heard from the first call that the issue was on " MoneyLion 's side '' and that they would have to submit a ticket to the engineering team. On the second call on XX/XX/2019 ; I was told that it was submitted and I would get my funds. Today I checked my account and there is no money and the escrow account is still showing my balance of {$370.00} which is MY MONEY. Today I have asked for a supervisor several times as I did on prior calls and was refused the supervisor. I am instead placed on hold exceeding 30+ minutes straight until my life makes me hang up due to an onslaught of frustration. This is FRAUD. MoneyLion has no contractual ability to hold my funds and yet they are not responding to requests to give me my money back. I want the feds to investigate them. A simple XXXX search shows a multi-million dollar class action against them for fraud and theft. They should not be able to operate in this country period!
07/23/2019	No	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	NY 122XX	Web
On XX/XX/19 opened a MoneyLion Checking Account as they had a " Pave the Wage '' bonus offer of 17 % bonus of the first initial Direct Deposit. Per the advertisement, I : 1 ) Joined Money Lion 2 ) I opted in on the App ( XXXX ) and obtained the Direct Deposit Form. I ( like many others ) never received an email confirmation although the app itself did notify me that I had opted in. 3 ) Setup Direct Deposit ( first DD was deposited on XX/XX/19 in the amount of {$2300.00} 3 ) I maintained at least 90 % of the initial Direct Deposit every 2 weeks for 90 days. 4 ) The up to 17 % ( so 17 % of {$2300.00} = {$400.00} ) has not been credited even though MoneyLion states it would be credited in 90 days of the initial Direct Deposit. I have tried contacting Money Lion several times, but they have removed all on-line access and you can no longer email them. Further, the phone # has had wait times " over 30 minutes '' and I've input my phone # to be called back several times. Have yet to receive a callback even after a week. If money lion says that the Trial Deposit from XXXX XXXX interrupted the Direct Deposit they are lying. Direct Deposits were every 2 weeks and clearly noted as Direct Deposit. Money Lion removed any ability to transfer funds OUT of the checking account ( I have an email where they said that the feature is being worked on ). Therefore, the only way to transfer your funds out of their bank is to link an external bank and " pull '' ( via ACH ). Therefore the XXXX Trial Deposits were needed. And those deposits were clearly labeled Trial Deposits, not Direct Deposit.
07/15/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	MI 483XX	Web
Due to a lapse in employment, I was unable to pay this loan. After a phone call with the company on XX/XX/XXXX, I was under the impression that i would be able to make payments when I can over the phone. When I would try to talk to the company on the phone, i would be on hold for close to 1 hour. I have been hung up on multiple times with the company. I have sent multiple messages, to the company trying to make a payment arrangement and nothing would ever be set up. After filing a complaint with the XXXX XXXX XXXX I was able to speak to a XXXX XXXX who was able to complete a liquidation request for my account, to use the money lion connected liquidation account to pay off my loan balance. At that time, I was not told of a liquidation lien for the payoff. That payoff was processed XX/XX/XXXX. After trying in vain to reach Money Lion, with the XXXX account website coming back as a 404 error. and the atlassian.moneylion.com email also coming back as a 404 error, and being taken through numerous hoops to finish paying this account, I now have a 90 day late notice on my credit report with XXXX XXXX for a payment that was made XX/XX/XXXX. I was then told by a customer service person that a liquidation lien was placed on my account, which stays on the account for 60 days. That would lead this loan to being 120 days late, for a payoff that was already processed XX/XX/XXXX. They did not tell me about this lien, and I personally do not believe that they are telling the truth with respect to this liquidation lien. I believe that XXXX is a criminal company, and should be shut down.
04/30/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	NJ 07104	Web
I XXXX XXXX XXXX under the penalty of perjury, affirm and attest that all after mentioned statements are true. On XX/XX/2022 I noticed after viewing all three of my credit reports from XXXX, XXXX, and XXXX that XXXX was and currently as of XX/XX/2022 still is reporting inaccurate and fraudulent information to my credit file on behalf of deceptive corporations and XXXX party thieves. On XX/XX/2022 I filed an FTC identity theft report against XXXX, XXXX, XXXX, and multiple other thieves who are utilizing my credit file without permissible purpose lacking consent from me to furnish or report such inaccurate details about my personal, consumer, and credit information causing defamation to my character and hardship for me and my family. On XX/XX/2022 I sent XXXX multiple letters requesting debt validation, personal information amendments, and other credit related inquiries which they signed for and received via XXXX certified postal mail on XX/XX/2022. XXXX has blatantly disregarded my request thus continuing to further violate my federally protected rights as a consumer. It is now XX/XX/2022 and I still have not received any proof that investigation has even begun. I am demanding that XXXX no longer violates my federally protected rights by adhering to my written instructions that I have supplied them as of XX/XX/2022 through updating, deleting/removing, and remeding the many violations that are being reported on my XXXX credit report and file. Please find attached all evidence supporting my claim and make the accurate changes. I demand XXXX stop violating the FCRA and the FDCPA.
01/17/2017	No	Payday loan	Charged fees or interest I didn't expect	IL 60563	Web	Older American
Item 1 ) First, The reason I am filing a Complaint against this Payday Loan Company is for several reasons. The first is that there are laws in the state of Illinois that preclude and exclude allowing interest rates greater than 35 %. The interest rates on this loan is very high and some are well above 600 % to 1800 % regarding this loan. And, this should not be allowed by law. Secondly, the rates are staggering and they never check to see if I could afford these loans as there are rules stating that a purchaser should not pay on more than XXXX outstanding payday loans at any one time. And, I have been paying on a total of ( XXXX ) Payday loans for well over 9 months in succession with much difficulty. Thirdly, I not only continue to pay these loans with exorbitant rates and fees. But, the huge charges were destroying our ability to live after deducting well over XXXX % of my take home income for well over 3 months and I have not paid my mortgage since XX/XX/XXXX and XX/XX/XXXX for both the first and second mortgages and I am in jeopardy of foreclosure as of this date, XX/XX/XXXX. Lastly, several Companies did not tell me of their extremely high rates they were and some also withdrew from my bank account even though I asked them to STOP future via EFT Revocation Letters. A Couple withdrew funds directly from my account even after it was Bank closed causing me to incur heavy bank fees per day of even {$50.00} or {$60.00} at certain intervals. This was a very stressful time XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX causing us to be fragmented and close to homeless situation.
04/05/2021	Yes	Checking or savings account Checking account	Closing an account Company closed your account	DE 199XX	Web
On XX/XX/2021 at XXXX XXXX I received the following email : Hello, We have closed your XXXX account per the Demand Deposit Account Agreement. This account is not eligible to be reopened. We will attempt to return the funds in your account to the originator. Please contact the originator if you require access to these funds, as MoneyLion Customer Care is unable to redirect these funds for you. If the funds cant be returned to the originator, they will be sent to your state of residence upon reaching dormancy per your states laws, which varies depending on the state and can take up to 3-5 years. Respectfully, MoneyLion Support XXXX demand deposit account provided by, and MoneyLion Debit Mastercard issued by, XXXX, XXXX XXXX, Member FDIC. XXXX is a service mark of MoneyLion, which offers the XXXX Account among its suite of financial products and services. Mastercard is a registered trademark, and the circle 's design is a trademark of Mastercard International. Funds are FDIC insured, subject to applicable limitations and restrictions, when we receive the funds deposited to your account. I called customer service and was told that there was no update on my account and that no information could be given regarding how or when I will receive back the {$1800.00} that was in my account at the time of closing. I was not informed prior to this that my account would be closed, nor was I given the opportunity to withdraw money from my account prior to closing. I was also given no reason why the account was closed and no means to retrieving my money from the account.
02/20/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with additional add-on products or services	CA 91304	Web	Servicemember
I just got an email from this company about how to find my XXXX. They say I will receive an email on XX/XX/XXXX from XXXX, the qualified custodian of my moneyion investment account notifying me of my XXXX. I DO NOT HAVE AN INVESTMENT ACCOUNT! I have had this issue with this company before and this is not my first complaint through you. In XX/XX/XXXX I took out a {$500.00} loan. I did default on that loan due to hardship and I had a balance of {$460.00} though on my my credit report it has CLOSED with the balance of {$350.00}. XX/XX/XXXX I received some email about liquidation and surplus or deficiency saying my amount due as of then was {$460.00}. It said since I defaulted on the loan MoneyLion directed that my investment account securing the loan held at XXXX be liquidated and paid over to them be applied to the loan balance of {$460.00}. The amount of surplus or deficiency was $ XXXX. The amount of the proceeds of the disposition was {$110.00}. All this information I am taking from emails. I have asked this company to close any and all other accounts that opened when I took out the {$500.00} loan in XX/XX/XXXX and they are not listening. I have not used this company or the app for anything other than that {$500.00} so whatever surplus or deficiency or disposition I have nothing to do with. I want this investment account closed asap and this company to leave me alone and delete whatever they have of my information. I have emailed them and submitted complaints here. On XX/XX/XXXX MoneyLion responded to a complaint I submitted nearly a year before.
01/02/2021	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	IL 60435	Web
My complaint is with Moneylion , Inc. who has reported inaccurate information on my credit report and have not removed after continued effort to resolve. I had a credit building loan that was shown closed and paid off on XX/XX/2020 as indicated on my Moneylion mobile app ( see attached screenshot ). As such I assumed my business with the company was complete at that point. In XX/XX/2020 while working on credit repair I noticed Moneylion reporting on my credit that I owed them a balance of {$47.00} which was confusing since as I mentioned the account was and still shows as closed and paid off in XXXX. XXXX XXXX sent a letter on my behalf and in which I receive an email from Moneylion denying their adjustment request. I disputed the error on my XXXX app but for some reason was unsuccessful in getting removed as well. In the meantime in XX/XX/2020 they reported me as being 60 days late. At that point since it was not a large amount of money I decided to just pay it on XX/XX/XXXX and was advised that the account was now closed and paid off. However, over the next couple of months I continued to get alerts on my credit report of being 60 days late reported by Moneylion. I continued to dispute with no success in removing. I called Moneylion and spoke to a representative that acknowledge the account was closed and paid off. They sent me a letter stating the account was closed in XXXX ( see attached letter and emails ). However, despite acknowledging the error for some reason they continued to report 60 days late for XXXX, XXXX, XXXX, and XX/XX/2020.
05/19/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	OH 43068	Web
You, MONEYLION INC # XXXX, Inc must be a Third-Party DebtCollector and I do not give you permission to interfere into My Commercial affairs. If you are assuming that you are representing Me, you are Hereby Fired and your Power of Attorney is hereby Revoked. As proof of claim, complete the attached CREDITOR DISCLOSURESTATEMENT and return within 15 days. Failure to respond with the completed CREDITORDISCLOSURE STATEMENT, thereby providing your verified Proof of Claim, signed under the penalties of Perjury and verified by your affidavit, you, MONEYLION INC # XXXX, Inc are agreeing to your Commercial Dishonor, exhausting My AdministrativeRemedies. I will accept your Silence as an Acceptance, and your agreement that a Default entered against you. You will also agree to a Full Tacit Contractual Agreement being a participant in Fraud and to forfeit all remedies under Administrative Law, Judicial Law, and/or MARITIME CLAIM RULES C ( 6 ). You should also be aware that sending unsubstantiated demands for payment through the United States Mail System might constitute mail fraud under federal and state law Your failure to satisfy this request within the requirements of the Fair Debt Collection Practices Act will be construed as your absolute waiver of any and all claims against me, and your tacit agreement to compensate me for costs and attorney fees. This is my notice to MONEYLION INC # XXXX, Inc to Cease and Desist 15 USC 1692c 805. Communication in connection with debt collection. I have no paperwork or contract for business with MONEYLION INC # XXXX.
02/18/2019	No	Debt collection Payday loan debt	Communication tactics You told them to stop contacting you, but they keep trying	TX 78237	Web
My spouse who I am separated with was contacted by a company on XX/XX/2019 claiming to be a mediation company by the name of XXXX XXXX. They told me that a company that I had previously taking a loan out from called Money Lion was using them for mediation services, and that they were going to take me to court and sue me. They wanted me to verify the last four of my Social Security number which I refused, and also ask them for the companies address, which they refused to verify to me. They told me that that was for {$780.00} plus the legal fees would make the debt total {$1500.00} that I needed to pay To them. I told him no, and I hung up the phone. On XX/XX/2019, they contacted me again threatening to send a citation to my home for me to go to court and that my lawyer needed to contact them. Again, I asked him to give me their name and address, whichThe woman got irate with me over the phone and I hung up. Today on XX/XX/2019, they contacted my husband again and left him an automated voicemail saying that this was their final attempt to contact me. I called them back, and again they can not verify my address only my email address. This time, they told me that I need to set up an arrangement With them, and the name of their company was XXXX. This time instead of {$1500.00}, they said that I Needed to set up a payment arrangement with themFor {$780.00} plus a fee of {$250.00} and if I did not, they were going to send a citation to my home Within 48 hours.The number that they have repeatedly left on these voicemails to call has been XXXX XXXX
07/20/2023	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	AL 350XX	Web
I am reaching out to request the validation of a debt associated with an account. Additionally, I would like to explore the possibility of settling the account if validated while seeking an arrangement for the permanent deletion of the account from my credit report. I kindly request your assistance in providing the following information for debt validation : 1. Original creditor 's name and contact information. 2. Account number and date of debt inception. 3. Detailed breakdown of the claimed amount, including any interest or fees. 4. Supporting documentation demonstrating my liability for the debt. I kindly ask for your prompt support in providing this information within 30 days. To ensure fairness, I also request the suspension of any collection activities related to this debt until its validity is confirmed. Once the debt is validated, I am eager to discuss a settlement arrangement. Furthermore, I kindly request an agreement to permanently delete the account from my credit report upon successful settlement. This mutually beneficial arrangement would allow me to rebuild my credit history without the negative impact of this debt. I truly appreciate your understanding and cooperation in this matter. Please kindly reply to this email or arrange for an appropriate representative to contact me. I am available at the provided email address or phone number to discuss the next steps or provide any additional information required. Thank you for your attention, and I sincerely hope for your assistance in reaching a fair resolution.
04/09/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	ID 833XX	Web
In XXXX of XXXX, during the pandemic I took a {$1000.00} credit builder plus loan from Moneylion Inc, located at XXXX XXXX XXXX, XXXX XXXX, XXXX, UT XXXX. Loan number XXXX I broke my foot after taking this loan and was placed out of work for several months. When I returned to work in XXXX of XXXX, I contacted XXXX customer service and they agreed to not submit this to collections, remove the escrow portion of {$500.00} of the loan. Since the escrow would be my own money returned to me and only require to repay the {$500.00} advance portion of the loan. We agreed to make XXXX XXXX of XXXX to repay this, which started in XXXX of XXXX and was sent a confirmation email by the XXXX XXXX representative, on this agreement. I made XXXX XXXX payments from XX/XX/XXXX until XX/XX/XXXX. On XX/XX/XXXX I paid the loan off in full and have the bank transactions to prove this. XXXX claims, on my XXXX credit report, that this debt was a charge off and have listed from XX/XX/XXXX until XX/XX/XXXX as each month was a charge off. On my XXXX account, the loan is listed as paid off in XX/XX/XXXX. Infact I was offered and accepted another {$1000.00} credits builder plus loan shortly after I repaid this XXXX on XX/XX/XXXX. They certainly wouldn't offer this to an account holder with a charged off account. I have disputed with XXXX many times and have shown all the proof that this account was paid and not charged off yet it still remains the same. This was not agreed to as a settlement but a means to repay this and remain in good standings with XXXX.
03/05/2020	No	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	MD 21215	Web	Older American, Servicemember
I had received a loan from XXXX XXXX/Money Lion for XXXX dollars on XX/XX/2019. The payments of which were XXXX a month. From XXXX until XXXX, the only money that was applied to the loan out of XXXX that I had paid up until XXXX was XXXX. So I called and asked for a break down or statement of what the payments and how much was going to what, with no success. I was told the contract did that. So I had called Money Lion with intent to pay off the loan with some money I was supposed to get, but I did not get all of the XXXX that was the balance. So I called Money Lion and explained I could not pay all of it as I had intended and they informed me that they could not reverse it and would have to reinstate the loan and I would have to wait until after the XXXX of XXXX. When they reinstated the loan in XXXX, they had added XXXX to the loan, taking it from XXXX in XXXX to XXXX in XXXX. I have not missed but one payment, which was in XXXX and they more than doubled what the loan balance was on XXXX the XXXX. Even after paying in XXXX as you can see, nothing is coming off of the loan and the loan has more than doubled for what reason I have no idea. This is a list of my payments of which I have proof from bank statements. XX/XX/2019 XXXX ; XX/XX/2019 XXXX ; XX/XX/2019 XXXX ; XX/XX/2019XXXX ; XXXX Missed payment ; XX/XX/2019 XXXX ; XX/XX/2019 XXXX ; I have asked for a statement of payments and monthly balances and they will not give me one and the only thing I can see is what I have taken a picture of and attached to this complaint.
05/29/2021	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	CA 96150	Web
I get paid by the first of the month every month. My employer sends all of my deposit information to my bank three to four business days before the actual payday Now, when i first opened my acct. With Moneylion i did it because they had products and services that inteigued me. However, those services ( getting paid two days early ) only happened the first two months i moved my direct deposit from XXXX ( who always honored getting paid two days early no problems ) to moneylion. The last four month have been a battle trying to get them to honor their advertisements of getting paud two days early and when i call i can never speak to a supervisor. Ive even set up appointments for supervisors to return my call to no avail. They already informed me that they received my deposit information from my employer on thursday. The first is Tuesday with Monday being a holiday. So, in all reality i shouldve been paid yesterday, today at the absolute latest. I am being told my money won't go through until Monday the holiday. My car is going to be repossessed because these people have deceptive, unethical, and fraudulent banking services they advertise. Ive had family whom have worked for online banks and they told me that they hold onto your money as ling as possible to earn intrest off of your money. I never believed it at first but these last four to five months have made me a believer. I hate banks in general but im now wishing i wouldve never switched from XXXX to moneylion because at least they honored their advertised services.
08/19/2020	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	CA 92660	Web	Servicemember
Please see emails attached for dates and times. I have been denied access to my statements after making numerous requests. But, have been XXXX for several months so there should not have been any transactions other than small bills like XXXX All of my funds that were fraudulently removed from my account returned and then this account closed. This bank should not continue to operate if this is a common practice to ignore customers and deny access to their own accounts. I almost lost my life and was released from the hospital to finish recovering in isolation but had no money to pay for shelter, food, medicine, etc. Every attempt to contact MoneyLion was flat out ignored. I could have died if an agency hadnt stepped in to cover my expenses while sorting this issue out. And considering my family is a military family and front line workers, they showed very clearly how much my familys sacrifices actually mean ... .nothing at all. I want this bank closed and all of my money returned. Tax return and monthly SSI benefit payments. unsure, but this is the date that I was told that my account was closed due to having a negative balance ... which it should not have had. I had been requesting access to my account and made several request prior to this that if my request not been ignored, I could have brought my account back into good standing and my account would still be open for me to figure out what activity has occurred fraudulently while I was XXXX with XXXX. Yet, MoneyLion ignored my numerous request for assitance.
04/20/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	NY 119XX	Web	Older American
I became aware in reviewing my credit report in early XXXX that someone fraudently took and and was given an installment by an online banking institution by the name of MoneyLion. Identity theft is involved and the loan was taken out illegally using my social security number, name and date of birth. The bank did not check my credit reports ( as I have a lock on them unless I need to use them ) and did not verify that the person taking out the loan lived at the address given ( by seeing a copy of a drivers license ). The person who took out the loan ( {$500.00} ) received the money from MoneyLion and is now delinquent on their payments. The delinquent loan is showing up on my credit report and has negatively impacted all of my scores. More frightening is that someone is taking out credit using my information ( identity theft ) and that certain institutions like MoneyLion do not have adequate safeguards in place to catch. I have read online, in researching the situation, that MoneyLion has had several cases like mine with people opening accounts and taking out loans fraudulently I have called MoneyLion. I finally got a representative who said they referred my case to the fraud department. I have not been permitted to have any direct contact with the fraud department. I have filed a police report with the XXXX XXXX XXXX Police Department NY report number XXXX. I have also filed a report with the FTC reporting identity fraud. The case file at MoneyLion is XXXX XXXX XXXX for the fraud that I have reported to them.
05/17/2021	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	TX 77084	Web
My identity was stolen on XX/XX/2021 and the someone used my debit card and took out {$1000.00} dollars on XX/XX/2021. When I noticed this was a fraud transaction which I never authorized I immediately contacted my bank and had to report all fraud transactions including this one from Money Lion. I have also contacted Money Lion and filed for a dispute and explained my situation and informed my checking account had to be shut down and close for both checking and saving account and debit card since all my personal information was stolen. I have filed a police report and reported my case to FTC as well. I have contacted every week for a status on my dispute to Money Lion over the last two months but they still have not resolved anything and never return my money of {$1000.00} as of today. I was informed they have attempted for the reversal on XXXX XXXX but nothing was received at my bank and there was not records of the funds receipt due to my bank account already had closed on XXXX XXXX. This was verified and confirmed with a bank representative to money lion over the phone already and still nothing has been received and no one has contacted in regards to this matter and I have been trying to contact the supervisor but they kept me on hold for an hour each time I had called. Now I have been patiently waiting for the last two months and I am getting sick and tired and frustrated this has not been settled. Please help me resolve this urgent and extremely important matter as soon as possible. Thank you.
07/28/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	OH 45247	Web
I use MoneyLion ( a XXXX phone app ) for a checking account and have been a customer for a little over 3 years. I used a credit rebuilding program with them as well as a product called XXXX which acts as a pay day advance for a fee. I lost my job 6 months ago and have had XXXX income. I just got a new job and upon receiving my first paycheck deposited into my account MoneyLion took the entire balance to pay a previous XXXX balance. I did not authorize any such transaction and the biggest issue here is the bank WILL NOT work with in any way. I am a XXXX XXXX XXXX so I use my own money to do my job, this issue happening with me being right at the start of my probation period could cause me to lose my job. Again the problem here is the bank being unwilling to work with me in any regard. I have made payments when I could to this XXXX balance over the 6 months and have told them I am 100 % willing to resolve this outstanding balance/ have attempted to set up a repayment schedule. The bank has told me there is nothing they can do and will not work with me at all. This outstanding balance is also on my credit report making it harder for me to seek funds elsewhere. My other banks have been working with me during these 6 months. These banking policies have become absolutely ridiculous and when things like this happen the consumer has nowhere to go these banks take advantage of this. In this cause if I lose my new job over this I am curious to know if this party is responsible and if so what could be done.
07/04/2023	Yes	Checking or savings account Other banking product or service	Problem with a lender or other company charging your account Can't stop withdrawals from your account	AL 359XX	Web	Older American
moneylion has been taking out money from my account after I notified them on XXXX, 2023 after waiting an hour and XXXX minutes to speak to someone I informed them that they had misled me by taking money out of my account since XX/XX/XXXX and every month thereafter totaling XXXX per month for a monthly subscription for XXXX and some CREDIT BUILDER/credit reserve loan I never received ANY LOAN and I was told XXXX on XX/XX/XXXX that I was entitled to many perks because I paid for a monthly subscription, however they said they couldn't identify me and had no way to change that. I called back the next day XX/XX/XXXX and waited on hold XXXX hour to speak to someone named XXXX I informed him that I wanted my money back and that I was paying for a monthly membership and was not receiving and services and if they couldn't identify me how could they identify my checking account at XXXX XXXX to help themselves to my money, that told me that when the supposedly credit builder was a certain level that they couldn't identify me to give me my money??? the funny thing was XXXX informed me that you didn't have to have a membership to receive all of the perks anyway, therefore I demanded that moneylion return my credit builder/reserve to my account and do not take any more money out of my XXXX XXXX account, and now on XX/XX/XXXX they have deducted more money without authorization. today the total is XXXX plus XXXX in NSF fees and I want my money back in my XXXX XXXX account ASAP this is a very deceptive company
07/19/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Confusing or missing disclosures	MO 63118	Web
Money lion Company account acquired in order to help build credit score before home purchase. Not only damaged credit score, many wasted hours attempting to rectify their mistakes. Immensely negatively affecting my interest rate on home purchase. This company has ignored my desperate & patient requests to rectify my credit reports To reflect the truth. Yet still refuses to respond with tangible reasons for inconsistencies & late responses after admittedly being wrong. website/app suddenly dysfunctional false promises about rectifying their mistakes calls miraculously drop when called for help suspended account claiming proof of income & questioning where funds are coming from. continues to pass consumer around to different departments with XXXX solution. knowingly & falsely reporting to all credit bureaus. *continuing to charge a monthly membership fee. 4 credit builder loans for {$1000.00} They give you {$600.00} until the {$1000.00} is paid in full and then release {$300.00} at the end. Then another offer after 30 days ( their rules ). I Take XXXX other offers under false pretenses. XX/XX/23 paid in full XX/XX/23 paid in full XX/XX/23 paid in full XX/XX/23 paid in full -still showing balance after 30+days These loans were agreed upon under the condition of being 1 singular revolving line of credit not 4. Company promised to clear up and remove the 3 extra open & closed reports. All lies. I have proof of their lies and emails with contradictory statements. Someone please help me.
07/03/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	AZ 85035	Web
Apparently when i initially got the loan in XXXX it was a bi-weekly payment of {$19.00}. That first payment was declined and i was never made aware because it was an account i was no longer using. But afterwards every payment was made on time. It was a {$500.00} loan, which was not scheduled to be paid in full until next year. I was in the process of buying a house and my lender advised me to pay this loan off. I paid it off in XXXX. On my credit report it was reporting every payment on time since i got the loan. Every time i called for questions i was never made aware i had a missing payment. Once i paid off the loan they backdated everything and THEN reported me as 30 days late. This caused me to be denied for a loan due to a recent 30 day late. I am wanting this removed as no representative made me aware i was 30 days behind the entire time of the loan. And i feel this is extremely poor business practice. You can see that every payment was made afterwards. Had i known this i would have made the payment. I attempted to speak to Moneylion about this and i get the run around saying to contact the credit bureaus. But i already disputed it and they will not fix it. If this can be fixed i can buy a house. At the time the way it is showing i will need to wait a year from the late payment to buy a home and this is highly unfair. Why would they report me being on time the entire time but THEN report me late AFTER i paid the loan off ... ... ... .. this seems highly fishy ... ... ... ... Please help.
02/09/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	HI 96734	Web	Servicemember
In XX/XX/XXXX I took out a loan with XXXX for {$500.00}. During the process, it was required that I set up auto-draft which was done for {$72.00} which included a {$21.00} payment towards loan and {$50.00} towards a " savings account ''. The initial payment was processed but as I was monitoring my account, I noticed that the payments were not being drafted. In XX/XX/XXXX, I called the company and addressed the situation, they blamed it on my bank and not their system. I called my bank ( XXXX XXXX XXXX ) and they reported that there had never been attempts to withdraw from this company. I called them back and made a payment via debit card. At this time I set it up to auto debit from my debit card. Again, they were not drafting. This time, They reported 60 days late on my credit. I called them back made payment and asked them to remove the incorrect reporting. In XX/XX/XXXX, they agreed to close the " XXXX XXXX '' account and agreed to remove the incorrect negative. I again agreed to make payments from my debit card for the loan only. Once again, they did not make any drafts. I called again, asked to speak with a manager and was told that I would receive a callback. This was in XX/XX/XXXX. No response no payments. Today, the account was once again reported as negative. There is a whole facebook page ( XXXX XXXX XXXX ) with 100 's of complaints about erroneous credit reporting, trouble making payments, not being able to pay off balances, poor customer service, and conflict resolution etc.
08/28/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	NC 27530	Web	Older American
I signed an online loan agreement with MoneyLion onXX/XX/19. Loan # XXXX in the amount of {$500.00}. Payments of {$43.00} began on XX/XX/XXXX. Toward the end of XX/XX/XXXX I decided to exercise my right to pay the loan in full by use of my debit card ending in XXXX. They advertised that by using a debit card my payment would be credited instantly. My card ending in XXXX ( which they had on file ) had an expiration date of XX/XX/XXXX. Before my attempt to make the payment in full I received my updated credit card ( same account # ending in XXXX ) however it had a new expiration date ( XX/XX/XXXX ) and a new 3 digit security code. I attempted to update the card on the MoneyLion app but was unsuccessful. I called them several times in late XX/XX/XXXX and early XX/XX/XXXX. Each time I was put on hold from 1 - 2 hours and then told they were unable to update my card either. On XX/XX/XXXX I spoke with a supervisor who gave me a ticket # XXXX. He promised a resolution in 3-5 days. Today, XX/XX/XXXX, I called again. I was on hold a total of 2 hours and 3 mins. I was then told they still couldnt get my card updated and again I was unable to pay the loan off. Meanwhile interest continued to accrue. There is nothing wrong with my card. I use it almost every day. There is over {$1000.00} in the account and Ive been with this bank for more than 20 years. Ive tried everything I know to do to work with them to get this straightened out but despite hours of my time, to no avail. Please help.
01/14/2020	Yes	Checking or savings account Checking account	Managing an account Banking errors	CA 94103	Web
I opened a MoneyLion checking account in XXXX, 2019 in response to their Pave the Wage advertisement. I installed their mobile app and clicked " opt in '' on the in-app advertisement for the Pave the Wage promotion. I direct-deposited over {$3000.00} per month in XXXX, XXXX, and XXXX. I subsequently emailed their customer support twice, once in XXXX and once in XXXX, to confirm that I had successfully opted in to the promotion. XXXX and then XXXX responded, but the answers were robotic and unhelpful - same form response when I replied to confirm. I later opened another support request in XXXX. Their support ticket system had changed. XXXX confirmed that I had opted into the Pave the Wage promotion but that I was " not on the list. '' She said " I am escalating this to have them add you to the list. '' I wrote in a week or two later, and XXXX XXXX explained that there is " nothing needed on [ my ] end '' and that the " issue has been escalated for review and to be added on the list once confirmed. '' He or she said " there is still some processing for review on this feature. '' I opened more tickets over the following weeks and months, but customer support reps XXXX and XXXX were unable to locate my account. I used the same email every time. XXXX did not answer, but explained that they had " higher volume than normal '' and told me to call. After half an hour on hold, I gave up. I am owed {$590.00} per the terms of the Pave the Wage promotion but have received nothing.
07/31/2022	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	FL 333XX	Web
The MoneyLion Paid Off letter ( attached ) states the final payment, {$33.00}, was received by MoneyLion on XX/XX/XXXX. It clearly states the loan was paid in full. At this time, MoneyLion is reporting a {$200.00} Charge Off. The amount and the final payment was coordinated with a MoneyLion agent by phone. I also phoned MoneyLion to coordinate the balance of the Credit Reserve account, {$700.00}, moving to my XXXX XXXX XXXX account ( XXXX received XXXX ) and close out the account. There was no account activity or communication from MoneyLion since XXXX. In XX/XX/XXXX XXXX and XXXX received information from MoneyLion stating I was past due and had a balance of {$200.00}. The result of the misinformation provided was a XXXX point drop in credit scoring. I tried to clear any miscommunication with MoneyLion on XX/XX/XXXX. The credit report no longer has a past due impact but the {$200.00} balance remained and moved to a Charge Off. How?? The letter MoneyLions customer service provided states paid in full. Since this discovery on my credit report, I have phoned MoneyLions customer service at each step ( Dispute Tickets : XX/XX/XXXX XXXX and XX/XX/XXXX XXXX ). Each time agents have reviewed my account and found no remaining balance ; not past due or any other requirement. Each customer service call ends with them asking me to wait patiently for the Dispute Center to respond and both times they respond saying they find no issue with their reporting. Sincerely, XXXX XXXX
12/08/2021	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	GA 30305	Web
Hello, I needed to rent a venue for a performance So I spoke with a man on the phone from XXXX XXXX XXXX in XXXX.They assured me that they had everything that I needed regarding sound, and stage. A few days before the event My team reached out to confirm everything. It turns out they didnt have the sound system we needed for our event. Plus upon checking my bank statements I was charged extra and was going to be charged fraud double fees in the future. So I told the venue XXXX XXXX XXXX that I did not want to use their event space anymore for false advertising and fraud charges. They refused to return the money they charged which was in the amount of {$1400.00}. It has been months and theyre refusing to return my money even though I never used the venue. Beware! So I attempted to dispute it with the bank account I used ( MoneyLion ), uploaded all the required documents and did everything that theyve asked .... still no money. Its four months later and MoneyLion has been giving me the run around! Ive asked to speak with a supervisor and they always say theyre going to call me back. I have not received a call. I received an email saying that my dispute was going to be resolved on a certain date within 90 days. Its been well past 90 days and no results! I thought as my bank you were supposed to INSURE my money. Yet they have not been any help to me. I uploaded everything, even proof that I never used the venue to begin with! I sent emails to the bank and no response.
07/13/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	FL 32796	Web	Servicemember
On this specific account XXXX XXXX reports " Settled for less. '' XXXX reports " legally paid in full for LESS than FULL Balance ''. XXXX reports payment was only {$340.00}. The account was paid in full with an overpayment of around {$41.00}, so the " settled for less '' and " less than full balance '' from XXXX and XXXX needs to be removed and XXXX needs to show that the full balance was paid. Correspondence Log with MoneyLion : XXXX XX/XX/2021 Rep : XXXX XXXX ID XXXX Number called : XXXX XXXX min around XXXX MST XXXX acknowledged payment in FULL, with an overpayment of about {$41.00}, sent me an link to dispute the remarks on my credit report that state the payment was NOT paid in full because the reports state the account was " settled for less '' and " less than full balance. '' Submitted dispute on XXXX or XXXX XX/XX/2021, received email notification to XXXX to XXXX receiving dispute at XXXX XX/XX/2021 at XXXX MST. Ticket ID XXXX Received response of dispute from MoneyLion ( XXXX XXXX XXXX stating : " The loan is reporting correctly to the credit bureaus '' and that they " consider this investigation closed '' and " will not respond to further request that are substantially the same as the previous request ( s ) submitted by you or on your behalf '' XXXX XX/XX/2021 Rep : XXXX XXXX ID XXXX Number called : XXXX XXXX min at XXXX MST. I was told that a manager was not available to assist me and they could not transfer me to the credit reporting department.
12/14/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Confusing or missing disclosures	CO 80206	Web
I signed up for a MoneyLion account around XXXX/XXXX/19, and was issued a {$500.00} short term loan and was to pay the membership fee of {$19.00} a month while my loan was in repayment. The agreement stated that I was to make 2 payments per month on the XXXX and the XXXX, and I made my first payment on XXXX/XXXX/19, then when the second payment was due on XXXX/XXXX/19, I paid the remaining balance. Immediately after paying the balance, I reached out to Money Lion Support multiple times to close my account and request a refund of my reserves and was never able to reach any representatives. None of the phone numbers listed worked and they would connect me to the XXXX and the person on the other end of the line was never able to help me. I finally received an email back that my account had been closed as requested on XXXX/XXXX/19. On XXXX/XXXX/19, I received an email stating that this account was now added to my credit report even though I was assured this would have zero effect on my credit. Since this account is considered " new '' for 2 years, the impacts to my score were negative even though this product claims to be a " credit builder ''. Aside from the " new '' status of this " credit builder plus loan '', I am now stuck with this on my credit report and it reports as negative information because it is a " consumer finance account '' which I was not aware of and still can not find any information warning customers of this dangerous product that claims to help.
08/05/2021	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	NY 11206	Web
Thank you for reviewing my complaint. I am sorry it is taking this much effort to get results, but it is impossible to get ahold of anyone helpful at MoneyLion ( https : //www.moneylion.com/ ). MoneyLion is an online app that provides services such as investments, credit monitoring and personal checking. I am moving on XX/XX/XXXX and used their checking service as a rainy day fund, rarely withdrawing and depositing to both their checking account and an investment porftolio. XX/XX/2021 : First fraudulent charge from XXXX in the amount of {$39.00} XX/XX/2021 : I contacted MoneyLion about the XXXX charge. Moneylion representative said debit card would be canceled and I had to fill out their " standard form '' and fax/email it to them re my claim. XX/XX/2021 : Card was not canceled. Additional fraudulent charges by XXXXXXXX XXXX XXXX in the amount of {$400.00}, {$11.00},. Initially I thought a paypal transaction was fraudulent but i did my due diligence and confirmed that XXXX XXXX {$60.00} was VALID. I am unable to get anyone to provide provisional credit, confirm status of my fraud claim and i am told i will receive a PAPER LETTER in 10 days. I am moving on XX/XX/XXXX and need the fraudulently charged transactions reversed, and all moneylion accounts closed INCLUDING my portfolio. My rainy-day fund was wiped clean and I am unable to get any assistance. I just graduated law school and am moving on XX/XX/2021. Please help so I dont have to litigate this.
04/13/2023	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	FL 33880	Web
Let me start by saying DO NOT BANK WITH THEM DO NOT PUT YOUR PAYROLL DIRECT DEPOSIT WITH MONEYLION!! Let me share my frustrated experience with this awful company my account from nowhere was put on hold they sent me an email to send my documents which I did to retention support only response I got was we will verify your documents within 1 to 2 business days waited till 3rd business give them a call supervisor by name XXXX XXXX guarantee me account would be fixed by today XX/XX/13 nothing yet when I started questioning what's the hold not able to provide me any type of information when I ask them what's the dedicated team number no information provided either when I question them why was my account flag they couldn't even provide me with a straight answer I have sent multiple emails to that dedicated team that has no number or able to transfer and guess what no response either as a consumer we do have financial laws that protects us and for me this sounds like a SCAM I have cancel my direct deposit from my employer due to this matter they basically stealing my money I will be reposting this everywhere possible even to there headquarters I decided one last time to speak with a supervisor and not even a SUPERVISOR can give me a straight forward answer how can you trust a so call bank when they can not provide any type of information after verifying your identity multiple times at this point i just want my money and there not willing to give me my money back!!
09/07/2021	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	OH 45011	Web
On XXXX, XXXX I received my XXXX XXXX to my Money Lion XXXX XXXX account in the amount of {$520.00}. On XX/XX/XXXX, I lost my phone and then shortly after was XXXX .These funds were debited on XX/XX/XXXX and I was currently XXXX at the time this unauthorized transaction to an unknown XXXX XXXX occurred. When I got out on XX/XX/XXXX, I opened my mail and had a letter from the IRS stating that my funds were deposited to that account. I get on my XXXX XXXX online banking and see they were there but were gone. I instantly filled out the written dispute form and submitted it to Money Lion at XXXX on XX/XX/21. So after 10 days goes by and Im due for my provisional credit on XX/XX/21, I called into Money Lion and during the call/calls I was lied to and hung up on by a XXXX, I was told that they are still waiting on a update from the dispute department and they would escalate my issue. I receive an email on XXXX from a customer advocacy XXXX at Money Lion stating that they are actually closing my account and Im no longer eligible for one. So they violated XXXX XXXX and didnt provide me the credit they are federally required to do if they couldnt complete their investigation. And on top of that because I proved a XXXX wrong saying that a provisional credit isnt mandatory, when it is in the circumstances. They closed my account and now Im out of my money. I want my money returned. Any time someone disputes anything with them its a headache receiving your money back.
09/01/2023	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	TX 75056	Web
Attn CFO : NOTICE TO AGENT IS NOTICE TO PRINCIPAL AND NOTICE TO PRINCIPAL IS NOTICE TO AGENT 15 U.S. Code 6802 - Obligations with respect to disclosures of personal information. it has come to my attention that you illegally reported my information to unaffiliated 3rd parties without giving me my disclosures. Pursuant 15 USC 6802 you are required by law to give me 3 disclosures I have checked all documents from your institution given to me and none of these documents contained any of the required disclosures pursuant 15 USC 6802 ( b ). ( b ) OPT OUT ( 1 ) IN GENERAL A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option. I am hereby requesting all the above disclosures required by Federal. Since you failed to supply these documents as the federal regulations state, delete the account from my three consumer reports. XXXX XXXXXXXX ( All Rights Reserved )
02/11/2020	Yes	Payday loan, title loan, or personal loan Payday loan	Loan payment wasn't credited to your account	NJ 07106	Web
I obtained an creditbuilder loan from MoneyLion.com XX/XX/2020 which I paid off in full XX/XX/2020 in the amount of {$500.00}. The loan consisted of me being approved for {$500.00}, but only able to receive {$120.00} due to {$370.00} being held in escrow until the initial {$500.00} is paid back. then theyre suppose to release the {$370.00} credit reserve account immediately after loan is repaid into my MoneyLion checking account on XX/XX/2020. This did not happen because they stated my MoneyLion membership was suspended due to me owing {$9.00}, so that means they still get to hold my funds and not release them until the membership fees are paid. This is not right when membership fees can be deducted from funds which they already have that fully belongs to me. This is a stall tactic and these people need to be penalized and not able to perform these types of business practices in the USA without providing fair and legal protocols. They told me I still wouldnt have access to my funds until 5 business days after membership payment is paid, and another 5 business days until funds would appear in my checking account. This is totally unacceptable a stall tactic in order for these XXXX people to take extra funds from me in regards to membership fees in the amount of {$9.00} every 2 weeks until the membership is canceled. They need to be stopped and put under a microscope by proper authorities. Please check reviews from other customers online about these people
08/25/2022	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	OR 978XX	Web
I received a deposit from Fsa and on XX/XX/2022 I noticed that there were 4 virtual card purchases on XX/XX/2022 for {$640.00} {$700.00}, {$990.00} and {$990.00} which took all of my money and I did not do these they say XXXX XXXX which I have no idea what this is so I called and filed disputes on all of them amd I just received this which has me so upset its not funny Date Description Amount Disputed Amount XX/XX/2022 XXXX XXXX, XXXX XXXXXXXX XXXX {$990.00} {$990.00} XX/XX/2022 XXXX XXXX XXXX XXXX XXXX {$990.00} {$990.00} XX/XX/2022 XXXX XXXXXXXX, XXXX XXXX, XXXX {$700.00} {$700.00} XX/XX/2022 XXXX XXXX, XXXX XXXX, XXXX {$640.00} {$640.00} We have thoroughly investigated your claim and determined that no error has occurred. This notice serves as final resolution of your claim. You may request a copy of the documents we used in determining the final outcome of the investigation. If you would like to request copies of the documents or have further questions, please look for the contact information on the back of your card. Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us. If we can be of further assistance, please look for the contact information on the back of your card as we would be happy to assist you further. The institution is moneylion and I wrote them and told them that if they would look at the IP address they would clearly be able to see that I did not do this.
10/06/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	MD 21229	Web
On XX/XX/2021, my entire checking account ( ending XXXX ) was closed with no warning and little explanation. I had approximately {$1600.00} in that account and I have no access to any of my money. I only have a single document to share. This happened in an instant and I have received no explanation. I promptly contacted MoneyLion via phone ( my bank ) and all they told me was they noticed suspicious activity and they closed my account. They sent an email that detailed instructions on how to reopen my account but said it would take 3-5 business days to process. I immediately asked to speak to a manager and they said there are no managers and that they were entitled to close my account without notice pursuant to the membership agreement. 3-5 business days to reopen an account is ludicrous. I am penniless. I have no money left to feed myself, pay my bills, or celebrate my birthday ( which at the time of writing is in a day ). They also said that I owe them an explanation as to the suspicious activity. The only activity that could be construed as suspicious was my student loan disbursement on Monday, XXXX ( approximately {$5100.00} ). But that is outrageous, given the fact I have been a customer for over two years and have had my loans disbursed to this account for nearly as long. Waiting 3-5 business days is simply unacceptable. The fact that there is NO support or immediate review of these instances is mind-boggling. I am at a loss for words.
08/12/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Money was taken from your bank account on the wrong day or for the wrong amount	TN 38109	Web
XXXX XXXX XXXX I logged into my XXXX XXXX account. The day before I had {$310.00} in my account. When I checked my account on the XXXX I had a XXXX balance when I checked my transactions MoneyLion had debited my account for the entire amount that i had in my account. My due date is always on Fridays. I contacted them and the customer service Rep told me that my due date was showing the XXXX. I explained to her that they have never debited my account on a Wednesday. She told me unfortunately there was nothing they could do. I explained to her that I needed the money so I could pay my utility bill. she kept stating that there was nothing they could do to reverse the payment. I asked to speak to a supervisor and when the supervisor came on she stated that my bank showed that I was doing XXXX and XXXX and that is why they debited my account early. I asked her how are you all going to just change my due date without speaking to me and that i had not did a XXXX or XXXX in over a week because my vehicle is in the shop.I also asked why are they looking into my account like that, that is my personal business. I told her you all have put me in a bind and that they did not even get the full amount owed to them so they should have just waited to the due date. I told her since you all don't care to make their mistake right. That I will just mail the remaining balance to them because they were wrong for doing me like this and have always paid them.
10/25/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	TX 752XX	Web	Servicemember
On XX/XX/2022 a company called XXXX was paid from my account at XXXX. After contacting them ( moneylion ) i submitted a fraud claim as I had never heard of, visited them, browsed them, much less bought something. At this same time I was getting similar transactions thru all my accounts. Most were blocked but the charges that got paid were ALL returned to me since someone had gotten access to all my accounts. The moneylion one really bothered me because it was a brand new account and only XXXX person besides me knew it even existed. But all fraudlent transactions at this time were refunded back to me except for moneylion. On the phone when submitting the fraud claim the person on the phone said that i must claim that the card was not in my possession to get my money back. Odd that the customer service person was telling me to lie about it. I did not lie about it. This person or what ever had all my information and if used a card they must have had to make XXXX. Does not seem like a hard thing to do, it's probably done all the time. Even so just google the company. Does it exist? No. how could I buy something from a nonexistent company. Even today XXXX returns XXXX hits. Just XXXX. Neither are a store. I joined moneylion so my friend could get the {$50.00} referal, which by the way has never happened. As soon as this happened I stopped using moneylion. Account was left open so that someday they could give me my money back.
12/17/2019	No	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	UT 84119	Web
Sent in XXXX tickets and they would not respond back until weeks after. I was scheduled for biweekly pymts and was told that my payments that were due on XX/XX/19 and XX/XX/19 did not clear. Spoke with my bank and they advised that my debit card was never processed by moneylion on XX/XX/19 or XX/XX/19. I worked for MoneyLion and I got a direct deposit from them on XX/XX/19 and they said my loan payment did not clear. It shows as a missed payment in their system because they never ran my authorized debit card on either days. Come to find out, they ran my debit card on an unauthorized date ( XX/XX/19 ) of {$19.00} to where the payment did clear and now they have no clue where that payment is. FIrst of all, I never gave authorization to run my debit on Monday, XX/XX/19. Just the authorized biweekly, fridays on the loan agreement. MoneyLion had my authorization to run my debit card biweekly fridays. For some reason, they stopped running my debit card and decided to report to the credit bureaus as delinquent. I never revoked my payment method and always made my pymts on time when scheduled to. MoneyLion breached their own contract by not running my debit card that I did gave authorization to, since XX/XX/2019 and just now contacting me stating that my loan is in collections. Not one email or phone call regarding a missed payment. I had to find out by the credit bureaus that my account was past due just the end of XX/XX/XXXX.
03/22/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	NY 119XX	Web
During the week of XX/XX/2021 I received in the mail a debit card from MoneyLion bank, a subsidiary of XXXX. The card was a fully useable chipped debit card with my full name and an account number on it. When I called the only number available for the bank they took my email, name, and date of birth ( I refused to give them my social ) and then told me they would be submitting this to their fraud department. The rep on the phone said my account would be closed but that she couldn't give me any more information. I requested that she let me know if anyone else name, email, or telephone number were on the account to see if there was identity theft happening and she refused to give me any information. She also refused to let me know if there was any money in the account or any other accounts/ loans linked or associated with it. I then asked her if I could have the telephone number or email for the fraud department to follow up and she refused claiming that they did not have access to that information. She also refused to put me in contact with a supervisor. I am unsure whether MoneyLion is a real bank or a scam. On the paperwork I received it says they are FDIC. I do not know if they sent me this card as a fishing tactic or marketing scheme. I do know that receiving this card and the response of their customer service has left me feeling incredibly uneasy. I also filed a police report as well as froze my credit.
04/20/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 92084	Web
I was notified in XX/XX/XXXX by XXXX XXXX, a fraud detection service that there was activity on my credit report. The information showing up was an account opened through Moneylion INC XXXX XXXX XXXX XXXX, UT XXXX ( XXXX ) XXXX on XX/XX/XXXX. The account number shown was XXXX and it shows secured loan of {$510.00} per month paid bi weekly for 11 months. I do not use credit for anything so this was a big red flag. I have no knowledge of this account or this company. I took the steps to look at each credit report in XX/XX/XXXX after notification and filed a dispute of this account. Both XXXX and XXXX have deemed this account as accurate after my dispute. I placed a fraud alert on all 3 credit reports too. After that information, I went on identitytheft.gov and followed the steps. A letter was mailed on XX/XX/XXXX along with phone calls to Moneylion to let them know the account was fraudulent. They told me to fax in the requested paperwork along with a signed affidavit and I did that. I was then told no, that's not enough, you have to file a police report. I then contacted the XXXX XXXX Co Sherriff 's department and told them what was going on. They said they can not take a report because no money was taken, it was only a fraudulent report and to dispute it. This company refuses to release this account and take it off my report. I have taken all the necessary steps and they are not cooperating. Please help!
10/13/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Money was taken from your bank account on the wrong day or for the wrong amount	OK 735XX	Web	Servicemember
I believe that MoneyLion targeted our military family, my wife is currently XXXX XXXX XXXX XXXX and XXXX to XXXX XXXX XXXX and I am her husband and dependent. This company extracted fees from our account at the wrong times and for different amounts than agreed upon. They caused us to incur 31 separate overdraft fees at {$36.00} each time. I attempted to cancel and my efforts were ignored. They almost caused my wife and I to divorce, honestly I still feel like we may. They have made it so difficult to cancel monthly subscriptions. I literally had to open a new checking account because of this. My previous account is still open with a negative balance of {$430.00}. I cant pay it! I dont know what else to do! They are still attempting to take money every month for a loan that I never received a dime from. It was a {$1000.00} loan, I paid them almost {$500.00} and havent received a XXXX of the loan. I honestly feel they have violated the Consumer Financial Protection Act and the Military Lending Act which states that, XXXX XXXX servicemembers and their dependents, including by limiting the annual percentage rate applicable to credit extended to servicemembers and their dependents to 36 %. I believe our family has surpassed this percentage rate. Through charging us more than we were told through membership fees combined with loan-interest-rate charges, this amount has exceeded the XXXX XXXX Acts 36 % cap.
05/16/2019	No	Payday loan, title loan, or personal loan Installment loan	Incorrect information on your report Account status incorrect	MA 017XX	Web
XX/XX/XXXX i opened a {$500.00} loan with Money Lion. i have never missed a payment and paid the full amount off in XX/XX/XXXX. Since then, i have called them several times since XXXX because it didnt show it was paid. Said they would fix it numerous times and now my credit report shows 60 days late. I was in the process of buying a car and this destroyed my chances for a couple months. You do have to wait on hold for a very long time to speak to an agent. They refuse to transfer you to a manager unless you threaten to record them. They will not fix my credit and i have reported it to my creditors and showed proof of this payout. They are now showing the correct balance on my other loan that i retook out with them in XXXX. Another indicator i satisfied the first loan because they will not let you take out a second one. Now an extra balance that i did not agree with is showing on my active loan. The payments have also been made on time and are drafted from my account every two weeks. They have my social security number and personal banking information and i am VERY VERY VERY concerned they are conducting illegal activities. Since they wont even respond to my XXXX that is even more concerning. They will not work with a consumer on their concerns and now credit reports are being destoryed. i have seen other compaints just like mine on XXXX. I need help and will keep reaching out until this is resolved!
09/06/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Fraud or scam	NY 11230	Web
XX/XX/XXXX I signed up for moneylion plus where they would give you {$500.00} loan and you are to pay it back on a set schedule to enhance your credit report. They are to release a portion of the {$500.00} to you and when I was approved and granted {$75.00} from it online yet, I never received it. They said they sent me a debit card to retrieve the funds and I never received that either. The app says you can add your bank to it to receive the funds but their app does not work properly. I called them and nobody answers the line, I left emails ( tickets ) and its an automated response that doesnt help. I asked to cancel it and was told I can by the automated response. I was told they would mail the debit card out again and once again no debit card. Here I am being held accountable for a loan I never got. Now on XX/XX/XXXX they deducted {$9.00} from my ACH bank account and I still never received the funds. I have called them requested a callback from XX/XX/XXXX and still no callback. I think this is a scamming company and I want them off of my bank account, cancel my membership and leave me alone. It is not fair to me im paying them for nothing, I didnt receive a {$1.00} from them and they are aware of it because its still sitting there untouched. Please help me and sadly I seen many posts like mine on XXXX on XXXX and its time for the government to go after MoneyLion because this is theft.
03/27/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	AZ 85304	Web
On XX/XX/XXXX and XX/XX/XXXX someone made 2 hard inquiries with my info to MoneyLion. On XX/XX/XXXX a {$600.00} line of credit was issued to that person. I check my credit every week online and i promptly reported this with ML and the bureaus. As of today XX/XX/XXXX ML still had not reported the fraudulent account with the bureaus. I need both inquiries AND the fraudulent account to reflect my credit accurately. I spoke with XXXX at ML and XXXX at XXXX today and they may be working on it, but I have had an additional two months of inaccurate scoring and i am trying to get a HELOC and all this nonsense is holding us up. There is no reason this should still be ongoing. The glendale police has already provided affidavits, etc. It has already been proven as fraudulent yet my scores and reports are not corrected. Also, if an account is found to be fraudulent, why does the consumer have to babysit the INQUIRIES? It is obvious that if the account is fraudulent then the inquiries that got the account open are also fraudulent. I am not happy that the info given to ML was so inaccurate yet they approved the account. the person who used my SSN and name and address used a FAKE phone number, FAKE email, FAKE work name and FAKE work number. If ML had done due diligence to check these things then the fraudulent account could have been prevented. and i would not have to keep making sure it is correct.
06/02/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Card opened as result of identity theft or fraud	CO 80537	Web	Servicemember
On XX/XX/2021 I received an email stating that my " MoneyLion XXXX XXXX '' accounthad been approved. I never applied for this account. I was able to access the website, which used my email address as my user name and I chose " forgot password '' so I could change it and access the account. I found out that someone had fraudulently applied for and got approved for an account in my name, using an old address that I haven't lived at for over 5 years. There was a {$190.00} available balance with a routing number of XXXX ( I have no accounts with that routing number ). I immediately contacted MoneyLion customer service and reported this as fraud, and they sent me an email confirming that the account was closed on XX/XX/XXXX at approximately XXXX XXXX MST. It was odd too because the customer service representative started asking me for very personal information, including my date of birth and social security number, so she could make sure she was closing the " right account ''. I informed her that she should already have this information and I refused to give it to her over the phone. I also locked my credit at that time with all three major bureaus. Since then, I have been receiving numerous emails from Moneylion asking me to " activate '' my card, etc. I have forwarded these emails to MoneyLion customer service asking them to stop sending them to me since the account was purportedly closed.
06/04/2021	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem when making payments	TX 77494	Web
Someone fraudulently opened an account in my name. They also fraudulently opened a loan in my name. Both were fraudulently opened on the MoneyLion site.. probably on or around XX/XX/2021. I received a debit card in the mail and called MoneyLion customer service as soon as I received it, so as to report FRAUD. I was told that it would be closed and that I could shred the card. I did. However, I recently received information from my actual bank that MoneyLion tried to debit 2 things from my actual checking account on XX/XX/2021. As I had already been a victim of fraud, my bank has restricted debits from my account and will only allow debits that I approve. I rejected these. The debits appeared as the following on my actual ( XXXX ) account : XX/XX/2021 XXXX XXXX XXXX XXXX {$19.00} XX/XX/2021 XXXX XXXX XXXX XXXX {$44.00} I have been unable to contact anyone at MoneyLion about this. I guess it was a different phone number on the debit card ( that I have shredded and discarded ) than is shown on MoneyLion 's site, because I can not find my way to a person on their published customer service phone number. I submitted a web form on MoneyLion 's site asking to PLEASE CLOSE THE FRAUDULENT LOAN IMMEDIATELY. However, that is all that I have been able to do. I am not confident that this fraud will be shut down by MoneyLion, and I do not want my credit to be hurt because of XXXX
02/14/2021	Yes	Payday loan, title loan, or personal loan Payday loan	Received a loan you didn't apply for	OH 44107	Web
Early in XXXX ( I believe it was XXXX ), I noticed there were some charges made to my bank account. They were for the company in question, MoneyLion. Because the charges were unknown to me and there were other unknown charges made to my account at that time, I had filed a dispute with my bank, XXXX XXXX. I had provided a written statement and signed affidavit to XXXXXXXX XXXX. The charges to my account were removed and once my money was returned to me, I closed the account. Near the end of the process, I inquired if there was anything I needed to do with the offending company. XXXXXXXX XXXX said no. On XX/XX/XXXX, I had started the preapproval process for a home loan. It was at this time I had discovered that MoneyLion had reported that a loan taken out in my name without my knowledge had been discharged. Upon discovering this, on XX/XX/XXXX, I had reached out to MoneyLion to try to resolve the dispute with them. The customer service representative said they would forward the case to their fraud department, who would then call me when further information is needed and also send me paperwork to sign, such as an affidavit. As of right now, XX/XX/XXXX, I have not received any phone calls, nor have I received any paperwork from MoneyLion. They do not seem like they want to correct the issue they caused by not performing due diligence when verifying the identity of borrowers.
11/12/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	SC 298XX	Web
I had just gotten paid the morning of XX/XX/XXXX XXXX was in process of paying bills at the time of this accurance, I get a text from money lion the institution I had my check direct deposited into saying my account was running low please deposit or make a transfer. I immediately logged on to find {$750.00} was missing from my account and was sent XXXX. I call the bank they say we will file a claim, XXXX days later a loan for {$500.00} was issued to whom ever when all said and done {$1900.00} is what XXXX account was saying that I owed. XXXX was contact only by email, they have no phone number stating that they need account info and date and etc, will investigate and respond as soon as possible, meanwhile between the XXXX institutions somehow a decision was made that no error accured. XXXX then contacts me saying I need to have the bank contact them with the information to do a charge back so I ask money lion they make me open another claim getting the same answer and told me that it's not up to them and the information was given but the no error accured decision was made and the charge back wasn't going to be made so I should ask for a refund. XXXX said they will only contact me if nessesary and fir me to get my money back the bank must contact them. A month has passed the companies seem to think I did this to myself and I still have not been refunded anything.
06/11/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	GA 30319	Web
This is not a duplicate complaint, it is involving a different company. I, XXXX XXXX, am a living woman and I am submitting this complaint on my own and there is no third-party working on my behalf. My issue with MoneyLion is that they have breached their own contract and have provided false and misleading information. I have been in dispute with MoneyLion for several months about their fraudulent activity and have not received any resolution to my dispute. Instead they have CHARGED-OFF my account and have reported this negative account to the consumer reporting agencies. This is a clear breach of contract. Within their Dispute Agreement, it states that all claims arising from or relating to this Agreement and the Loan must be resolved by binding arbitration. MoneyLion did not do this, they only charged-off my account and did not provide notice of such changes to my account. Pursuant 15 USC 1681a ( 2 ( b ) ), a charge-off account should be excluded from a consumer report and reporting a charge-off is a fraudulent reporting of an account. Reporting a charge-off is illegal because it is income and income is not reported to a consumer report. Before this account was furnished to my consumer report, an investigation should have been done which wouldve shown that this charge-off account should have never been reflected to my consumer report, which is identity theft.
10/02/2021	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CA 93703	Web
On XX/XX/XXXX I filed a dispute for several transactions on my debit card for a company who had locked and took away my access to the digital content I had purchased and didn't issue me refunds on. On XX/XX/XXXX I submitted my written complaint to the debit card company as I was told I would have to do so in order to be considered for provisional credits. They stated my 10 business days would start the day I sent written confirmation not the day I began the dispute with a phone call. On XX/XX/XXXX when I had heard nothing back from money lion I contacted the support to find out what was going on. I was told the dispute department had additional questions I needed to anwser I replied back to those questions the following day and contacted support again on the XXXX. This time I was told because I had not answered back the requested for the questions my 10 days provisional credit would take longer as they needed more time. I told them that was the reason that law was in place to which they began giving any and all reasons why I hadn't been issued my credit. Then finally to blaming me for sending my initial written claim to the wrong dept. I sent It to the email I was emailed the claim form in. They still won't issue my credits stating they need more time. It has been 19 business days since I called In dispute and 13 since I wrote to get the credits as they require
07/13/2019	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	CA 94015	Web
MoneyLion Bank is operating a fraudulent rewards scheme where new customers are promised a promotion match on their initial direct deposit, but these matches do not take place and the bank is arbitrarily refusing to honor the terms of the promotion. The " pave the way '' promotion operated by MoneyLion ( https : //get.moneylion.com/XXXX ) promises a 17 % match on initial direct deposits - this match was not honored on my account even though promotion terms were met. The contact info on the www.moneylion.com website is also inaccurate, since the phone # disconnects upon transfer and the e-mail has since been replaced by a ticketing system that makes it near impossible to file a support request. I deposited {$3500.00} to my new MoneyLion account via direct deposit on XX/XX/2019. A second direct deposit of {$3500.00} was processed on XX/XX/2019. On top of that I went above and beyond the bonus requirements and even had a third direct deposit of {$3500.00} processed on XX/XX/2019 and kept my ALL funds in my account for over 100 days without withdrawing any money. I have met the offer terms and I should be awarded the 17 % bonus on the original direct deposit. I request that MoneyLion acknowledge the inaccuracy of their promotion terms, and provide appropriate remedy and credit my account {$590.00}, which is 17 % of of initial deposit of {$3500.00}. Thank you.
08/14/2023	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem with the payoff process at the end of the loan	UT 84117	Web	Servicemember
I took out a credit builder plus loan to help improve my credit and after about 6 payments I tried to pay the loan off but they wouldn't allow me to do this. The reason that I was given over the phone ( I have this call on a recorded line ) was that because I was late with my credit plus membership fee that they could not accept my payment either through the online app or the payment over there the phone even after I told him that the membership fee had been waived by them and not even at my request. The next month I wanted just to make enough of a cash payment on the account that would allow me to use my credit reserve to XXXX balance and payoff the loan but they said I had to make a full monthly payment and that they would then send me the remainder of the credit reserve in 2 days to my checking account. I received a message that they were releasing my credit reserve on XX/XX/XXXX and that it would be available to me by the XXXX ( 3 days longer than what I was told ). It is now XX/XX/XXXX and they still have not sent me the overpayment which is held in credit reserve on the loan which was paid of on XX/XX/XXXX. Every day I am told that this has been turned over to their dedicated team and that it would be completed in 3-5 days. Today when I called to see if the dedicated team was done yet and was told that this was the first they ever heard of the problem.
04/10/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	AZ 85706	Web
On XX/XX/XXXX I received a settlement offer from Moneylion for Loan # XXXX to settle the account as paid in full for {$210.00}. They advised they would reduce the principal loan balance by 30 % and wave the remaining balance fees and interest. The offer had an expiration date of XX/XX/XXXX. On XX/XX/XXXX I submitted a payment for {$210.00} and received a confirmation that the payment had been received. When I login to my account the loan status reflects that the loan has been 100 % paid off as of XX/XX/XXXX. My credit report with XXXX and XXXX reflect that I still have a balance pending of {$93.00}. I submitted a dispute and they came back saying the balance pending is {$110.00}. Moneylion continues to reports this incorrect information on top of that saying my payments are past due and reporting a late payment every single month which is destroying my credit. I reached out to Moneylion directly on XX/XX/XXXX and they refuse to remove and fix the issue. I submitted the documentation such as settlement offer and proof that the loan has been paid. I also submitted bank statement showing the payment cleared and even a screenshot of my Moneylion account showing it's been paid off 100 % I emailed back and forth with at least 4 people and they all refused to fix it. XXXX also refused to fix it even when I submitted documentation proving it had been paid off.
01/30/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Confusing or misleading advertising or marketing	MO 64015	Web
Ok I got a XXXX XXXX XXXX from money lion XXXX XXXX XXXX XXXX and for the first few months it went great but then they had a glitch in there system that made it impossible to transfer money into my money lion checking acount I called and they informed me that they knew about it and would be resolved within a few days they took payment out of my buisness acount for that month and then the following month they still had not repaired the transfers into checking accounts preventing me from transferring the money into the proper acount well this kept going on month after month until I finally just told them to take the money out of my investment acount to pay the loan back and in all this time they were still charging me a membership fee that I told them I would not pay if I couldnt use the perks of the membership then they reported that to my credit report and reporting that my payment was XXXX dollars when it reall was not it was XXXX dollars a month for XXXX months and I was making more then that payment every month usually twice the loan payment because I was trying to build my credit in the end I have got it taking care of but now they tell me it my responsible to have it removed from my credit report and i disputed it with XXXX and they found it to. Be a valid claim even though if you actuall look at my filebuoubcan clearly see what in saying is fact
07/25/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Excessive fees	PA 178XX	Web
I joined MoneyLion Plus on XX/XX/2017. Since joining, with my membership payments of {$36.00} bi-weekly, I am supposed to receive {$50.00} per month placed into an investment account and {$1.00} per day cashback for checking the app. I have not received any of those benefits. On my inline account and on the app, it appears that the benefits are available to me, but none have been received. When I inquired with the company, they said I had to " open a new account '' to have the system give me the benefits. I believe that this is unfair and that since I have paid them a total of XXXX in membership fees that I should be receiving the advertised benefits. My online account shows the following : How much Plus costs Cost $ XXXX/mo. You're paying {$36.00} every two weeks, which is the same as {$79.00} per month. Invest {$50.00} With on-time payments, $ XXXX/month is invested for you in your Plus account. Earned {$20.00} You viewed all your cards and earned {$1.00} cashback on 20 of the last 30 days. Invested {$70.00} In the last 30 days, you earned {$70.00} back into your Plus investment account. Nice! Net cost $ XXXX/mo. In the last 30 days your net cost for Plus, that is what you paid minus what you got back, was just {$9.00}. So my net cost, for 10 months, should've been {$90.00}. Not {$800.00}. I have been paying for a service that I am not receiving.
01/03/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	CA 93313	Web
On XX/XX/2020 I started receiving a bunch of emails welcoming to my new account at Moneylion that I didn't have or setup an account with. The emails included everything from welcoming me to my account, to your information has been updated and your virtual card has been setup. I immediately searched this Moneylion on the internet to find it's a real company so I reached out to them on the phone number ( XXXX ) found on their website. I was on hold for about 15 minutes when I finally talked to a customer service rep. I talked to her briefly and she did confirm there was an account in my name. I explained to her what was going on and she gave me a number to call which is XXXX for their fraud dept. I called this number multiple times over many days to just get put on hold for hours and then it hangs up on me. I called the 888 number again and talked with the customer service rep and she forwarded me to the fraud dept. Again I was put on hold for hours and hung up on over and over. I called the 888 number again and asked for a supervisor only to be disconnected again. I would like to get this resolved. I did not set this account up and at this point i don't know if they have my bank info or what is going on. This is fraud and I want to close this out and return anything that was taken. I also attached some of the emails I received for your review.
05/06/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	AL 35244	Web
My bank account online ID was hacked and someone managed to change my XXXX account password in XXXX. When I realized my account was hacked I worked with the bank to change my account ID and password, and I filed a fraud report on XX/XX/2019 with XXXX ; I don't know if someone had my SSN or not. Right around that time I noticed a Moneylion transaction in my bank account trying to withdraw {$500.00}. I contacted the bank and had them cancel that transaction. I closed my bank accounts and had new ones set up. Now I have a Moneylion account on my credit report at the three reporting agencies that shows a delinquency record. This is severely hurting my credit ( XXXX points! ) and the credit bureaus only say they contact Moneylion to verify it's real, but it is absolutely not even if Moneylion thinks it is. Someone must have opened an account in my name or something. This is a fraudulent account at Moneylion and I can't seem to fix it. I've searched the web for other cases like mine and I actually have seen a bunch out there with almost the same exact situation. I'm kind of at my wit 's end not knowing what to do and this is really hurting my credit right now and affecting my legitimate loan requests. It looks like the XXXX has also revoked Moneylion 's business as there are too many complaints similar to mine. I'm hoping you can help. Thank you.
11/11/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	TX 77406	Web
Received loan on XX/XX/19 with biweekly installment payment terms. Changed banks in XXXX. Took me a full month to get any assistance from customer service to update my banking info so that I can continue to make payments. Finally it worked. In XXXX of XXXX, the company stopped debiting my payments but continued to debit my " membership fees '' ( a requirement if you have a loan ). I have been contacting this company daily ever since and only getting automated messages to update my app and re-add my banking info, which I have done repeatedly. Nothing works and I can not get a live person on the phone to save my life. I started emailing in XXXX as well as calling, I have attached screenshots of my sent emails to them as well as the content of one of those emails, and still no response or action was taken to help me.This company is now reporting me as defaulting on my loan and respond to my disputes no problem but still can not address the issue with why they can debit my account for membership payment but not loan payments. I tried to pay the loan in full so that I can be done with this company once and for all, and they never processed that payment either and still will not respond to me or answer my calls. Meanwhile, on their website, it shows my loan is paid in full, yet I know it hasn't been and they continue to report me for non payment.
07/16/2022	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was paid	GA XXXXX	Web
Past due debt paid on XX/XX/XXXX Moneylion XXXX account : : Instacash debt owed in the amount of {$110.00} from previous debit account loan from XX/XX/XXXX paid from external linked account in full. XXXX XXXX XXXX XXXX debt owed in the amount of {$330.00} from Moneylion XXXX account loan from XX/XX/XXXX paid from external linked paid in full. Instacash loan opted into by imposter associated with Identity theft. XXXX XXXX XXXX XXXX in the amount of {$500.00} opted into by imposter associated with Identity theft. ** Unauthorized transactions disputed in my account and I was told that I was authorizing these disputed suspicious activities because the imposter shopped locally as if it were my activities being performed. I've been communicating with the financial institutions with no outcome. All detailed information is documented by myself and available upon request. I am owed in total {$2100.00} in unauthorized transactions caused by identity theft and the poor administration within Moneylions company. The past due previous debt owed is not reflected in my account but registered as loans however. My account also reflects a {$500.00} loan as a charge off on my credit report causing damage to my overall credit score. I would like the negative information removed because the debt was unauthorized and is a result of identity theft.
09/15/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	FL 33056	Web
Greetings, My name is XXXX XXXX and im submitting this complaint myself and there is no third party involved. It has come to my attention that your company MoneyLion is making a conscious effort of being willfully non-compliant of a lawful document that has been sent mailed multiple times certified mail, submitted through the CFPB multiple times, submitted the FTC, and submitted through the XXXX XXXX XXXX multiple times. These classified documents. Corporate policy does NOT AND HAS NEVER superseded federal laws of the FDCPA, Truth In Lending Act FCRA, and Title 15. The complete disregard of my lawful documents and rights will not be tolerated. My consumer rights have been violated due to various US Codes and at this point I'm a victim of harassment and abuse by MoneyLion. I will give 10 days as a courtesy for officers/employees/agents/CFO 's at your agency ( MoneyLion ) to review the documents I provided.It would be the MoneyLion legal departments best interest to do their due diligence and to settle this privately.One the enforcement of this lawful document goes into effect there will be NO further negotiations. I need to be contacted immediately regarding this matter. Attached to this complaint is a Validation of Debt, A Affidavit of Fact, Exhibits of violations of federal codes and Invoice that is due on XXXX XXXX.
11/10/2020	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with additional add-on products or services	CT 06082	Web
This was a credit building loan that I paid off on XX/XX/XXXX. I was told by the company that as soon as the payment was posted, I would receive the funds from my credit reserve account with in 5 business days. They later changed this to 14 business days once my 5 business days were met. I reached out jut too see what the hold up was and was told it is just pending and it should be good the next business day. A week went by and was told it was a glitch in the system and they will adjust it. I should receive it in 3-5 business days. Then almost 3 week later, on XX/XX/XXXX twice in one day, I reached out again. The first time I was told because my membership with them expired on XX/XX/XXXX and I will have to wait up to another 14 business days. He did not even give me time to respond before he disconnected the chat. So I called them. The woman on the phone told me it was something with another company and I would have to take a 1-5 business day wait to receive my funds that were in my credit reserve. This is unacceptable. I have not received any information that is consistent. I understand COVID is going on. I work for a bank also so I understand delays with working from home and such, but this is not right to not give me any constant information. It is making me worried that I will never get the money in my XXXX XXXX.
06/30/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	CO 809XX	Web	Servicemember
I have two moneylion credit plus loans and I have been fighting them with my credit reporting. The first loan I tried to switch my payment method through the app and it never went through for months which I put in trouble tickets after trouble tickets and it took months for them to fix it. I talked to representatives and emailed back and forth because they kept marking me delinquent on my credit report. I even was told which I have the emails saying they would fix my report and they never did I even on a complaint which they offer about your credit reporting and showed them the emails stating that they agreed to fix my credit reporting and sent them a screen shot of how it was being reported one states a paid collection and the other states 60 days late and they responded back say it is being reported actually as paid and closed which I showed they proof that it was not the case. The second loan I had with them I told them my bank account was hacked and my payments were on auto payments which in XXXX was kicked back because my bank closed my account. I even provided them a letter from my bank explaining the situation and they said they dont do goodwill adjustments. Plus it wasnt reported delinquent until XXXX but it all happen in XXXX. I paid off my loan in XXXX and in XXXX is was reporting that I was current.
05/23/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CA 93561	Web
I went to XXXX XXXX XXXX XXXXXXXX on XX/XX/2023. Me and my fianc had a great time and I paid my tab and left. My fianc is actually working there as of now and almost lost the opportunity because there was a dispute put out on my charge of {$110.00}. I had not disputed anything and bar owner said this was something that I would have had to do manually, which is why my wife almost lost the job. I called MoneyLion and in fact they said I did NOT file a dispute and they have no record of me contacting them to file a dispute. With that said, they advised me they will put the dispute under investigation. They said it will be resolved within XXXX business days and I will be contacted but, after me contacting them numerous times and being hung up on after being put on hold for over an hour a few times. I actually initially contacted them the day I was informed by the bar owner and that was on XX/XX/2023. Here we are XXXX days later and now Money Lion sent a notification to XXXX XXXX XXXX XXXX that they are taking them to court for this. I have taken time off my job and my wifes job is now at risk again. I have email proof from MoneyLion that they claim I didnt dispute this. I am having so many issue and need help. My username for the account is $ XXXX and my Complaint reference number from Money Lion is : XXXX
08/22/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	OH 45102	Web
In accordance with the Fair Credit Reporting Act XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX # XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX, OH XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX, OH XXXX XXXX XXXX XXXX XXXX, OH XXXX XXXX XXXX XXXX XXXX XXXX XXXX, OH XXXX XXXX XXXX XXXX XXXX XXXX XXXX, OH XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX XXXX XXXXXXXXXXXX XXXX XXXXXXXX XXXX XXXX, XXXX XXXX XXXX via XXXX XXXX XXXX, XXXX XXXX, XXXX, has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : No consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other then records of convictions of crimes which antedates the report by more then seven years. 15 U.S.C. 1681s-2 ( a ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
01/27/2024	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	CA 92084	Web
Furnishing and Reporting Inaccurate Information ACCOUNT # 1 : MONEYLION INCXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) Delinquency First Reported : XX/XX/XXXX- Not accurate, based on payment history provided by XXXX, I made a payment as of XX/XX/XXXX. ( Paid on Time ) XXXX ) Date of Last Payment REPORTED as of XXXX XXXX XXXX Furnishing and Reporting Inaccurate Information. XXXX is showing that Moneylion reported a " Charge Off '' in XX/XX/XXXXXXXX XXXX Again, not accurate! RESOLUTION : Delete Account and Negative Remarks from my credit report immediately. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Furnishing and Reporting Inaccurate Information XXXX ) Reporting to XXXX that the account first opened XXXX XXXX XXXXXX/XX/XXXX and that the date of first delinquency was XX/XX/XXXXXXXX XXXX These dates do not make sense or add up. RESOLUTION : Remove account and negative remarks from my account immediately. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) FAILED to provide documentation of verification and of the following requested information : Deferred Payment Start Date Date Closed Date of Last Payment Scheduled Payment Amount Actual Payment Amount Charge Off Amount RESOLUTION : Remove account and negative remarks from my account immediately.
03/06/2019	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem with the payoff process at the end of the loan	OH 438XX	Web	Servicemember
I borrowed XXXX in XX/XX/2016 my first payment was due XX/XX/XXXX I have made all my payments but one, I called them and set up a skip a payment. That was ok. I made 2more payments of XXXX and on XX/XX/XXXX I hit the pay off bottom and paid XXXX as the website /app instructed me to do. To my surprise the next day they said I missed a payment and charged me an additional XXXX this instantly sickened me. I called them spoke to a XXXX, he was rude he couldn't answer any of my questions he told me I missed a payment and I have to pay it. I ask him why it was more then the original payment, he said it was a late fee. XXXX that is an very large late fee. He couldn't explain why it was so large when the due date was on XX/XX/XXXX 2 days late. They are ripping me off! Moneylion still has not shown the pay off or any part of it on their app / website. I don't mind paying what I owe but I'm not going to be screwed like this. Please stay away from this place. I also ask XXXX why my interest rate was XXXX on day and XXXX the next, I checked it every day and it was different every day but never a small amount it was like XXXX increments. He couldn't tell me why. So I hit the pay off button and it was not good for them they wanted me to pay it off when it was at XXXX when I called them the week before.
05/25/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	XXXXX	Web
On XX/XX/2021, I received emails to my email account from Moneylion.com telling me that my phone number had been changed on the account, that a bank card was on the way to the address listed on the account, and that a virtual card was ready for use. The problem is : I never opened a Moneylion account, and though I am American, I do not live in the United States and have not for several years. The address on the moneylion account is an American one in my hometown, but not an address I recognize. The phone number on the account is in XXXX, Texas, a place I have never visited. My name, though misspelled, is on the account. I can not view the social security number they used so i can not confirm if they used mine or someone else. I subsequently changed the password on the account to lock out whoever was using it, so all they have done is upload {$190.00} to a XXXX account. The same day, I submitted two complaints to the company via their online submission form telling them that someone had opened an account in my name and with my email and that I wanted it closed. I only received one response telling me to call. I have called, via XXXX XXXX ( which used an American phone number ), and got no answer. There are no options on the website, either computer or mobile, to close the account.
11/04/2021	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CO 80241	Web
I got a alert on XX/XX/21 stating that my credit score has changed so I logged on to my credit journey and seen that there was a open account for Money lion that was opened on XX/XX/21 and I was late paying so my credit has drop. I immediately searched up money lions phone number I spoke to the rep explained to him that I never opened this account and never heard of money lion, He told me that someone opened a account and took out {$300.00} XXXX and {$500.00} loan I asked him how do they just give someone money without verify someone information he said it was verified I asked with what information, He said he couldn't tell me that cause he didn't have that info, Makes no sense, I told him I wanted to speak with someone in the fraud department, he said he opened a claim and someone will contact me via-email within 7-10 days. I waited 20 days still no response, I once again contacted them still cant get a hold of anyone. I called again today XX/XX/21 because this keeps hitting my credit score I cant get a hold of anyone. This company is a fraud i have worked so hard to build my credit for them to be ruining it and no help to resolve this nightmare. I have contacted all 3 credit bureau and its under investigation. Hopefully this is resolved ASAP. Money lion needs to be shut down asap.
12/10/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	CT 06082	Web
Friday XX/XX/2022, Money Lion took my entire check for an my instacash repayment set for XX/XX/2022. My check comes In XXXX yet the dates of collection are the previous day, which they excuse for pulling out any amount of money that is inside of your back account to repay for instacash. I was put into debt because money lion has a predatory way of adding instacash boosts and advertising more instacash ( through notifications and such on your phone ) regardless of wether or not the person has the money. All of my money in my account was pulled out leaving me with barely any money in my bank account which I need for basics like transportation and such in order to earn money in the first place. This is the second time that this occurs and I am just about done, I attempted to pay a partial amount today so that this didn't occur until I was able to pay the rest of the amount but the money was just pulled out of my account with no regards or consideration for my money. I now don't even have money for my weekly expenses and I get paid biweekly! That's two weeks without any money at all because it was all pulled from my account at once. The worst part is that now I am in debt as well as my instacash did not even get paid in full and unless I pay the remainder I cant use any money at all.
05/22/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Confusing or misleading advertising or marketing	AZ 863XX	Web
Moneylion was to good to be true and I seen this ad on XXXX advertisement and fell victim to this misleading company and when I signed up and then quickly realized after the fact I didnt want to use this after the fact I read small fine print I tried to cancel this whole pyramid scheme. There are plenty more customers out there that fell victim and customer service is non existent and when you do get ahold of someone they tell you well you signed an agreement. Well its supposed to help your credit but they never lend you any money that you dont pay into it. So I tried. To cancel this companys preying on vulnerability people through Covid times on top of me already had filed bankruptcy and now they say I owe over a XXXX bucks and its now in collections when they never gave me a dollar at all. They just kept my money I paid monthly into this pot and after 12 months I get my own money I paid into every month. But they say since I didnt finish my term of me paying every month into this money pool thAt now I even owe more money. What about the two months I already paid into it for? Do they just keep it and still charge me cause I never finished the term? They never gave me a dime so how could this be a negative account on my credit! Can someone explain how this company operates legally?
02/10/2023	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	AZ 857XX	Web
My bank money lion/roar money banking is my current bank Im using. I had both my state and federal return direct deposited into my account. My state went through just fine but when my federal that was about XXXX deposited they locked my entire account. I called the customer service to see what I could do and they said I needed to get a notarized statement from the irs along with a copy of the irss state issued id card saying that was the correct amount. After calling the irs they said it was impossible they dont do that and that the deposit is coded so the bank shouldnt have had a problem with it. I returned to calling my bank and then just repeating there was a specialized team handling it that they refused to let me speak to. I asked to just have them refuse the deposit and close my account and they said they couldnt do that even though in their contract that I signed when opening the account stated I could at any time for any reason. This bank is refusing to resolve the problem and holding on to all my money not just the suspicious deposit for an unknown amount of time. I would please like help with this situation and honestly would like to suggest this bank establishment be investigated as a whole. I have video evidence of the way they were talking to me and refusing to help
04/27/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Loan payment wasn't credited to your account	PA 190XX	Web
I borrowed a loan in the amount of {$1700.00} from Money Lion Phone XXXX on XX/XX/XXXX. The payments were {$410.00} a month and I thought a portion of that would go towards the principal. I was wrong because after making a few payments, I logged into the Money Lion account and saw that the {$410.00} was interest only. I filed a prior complaint about this in XX/XX/XXXX with CFPB. On XX/XX/XXXX Money Lion emailed me another payment plan which was scheduled to start on XX/XX/XXXX, biweekly for {$86.00} with a final payment on XX/XX/XXXX. I missed a few payments due to the previous payments made towards this loan, and that caused me to be late paying other bills rent, utilities etc. I received a letter in XX/XX/XXXX stating that I would be taken to court if I did not follow the new payment schedule for a balance of XXXX. Granted, this is a loan that I know has to be repaid but the interest rate is ridiculous. The new contact that Ive spoken with is XXXX at XXXX ext. XXXX. It is as if nothing I paid was applied to the loan. As of XX/XX/XXXX I have paid this lender the following. XX/XX/XXXX Amt XXXX XX/XX/XXXX Amt XXXX XX/XX/XXXX Amt XXXX XX/XX/XXXX Amt XXXX XX/XX/XXXX Amt XXXX XX/XX/XXXX Amt XXXX Total {$1700.00} Even with a missed payment what is the actual amount owed?
12/26/2018	Yes	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	PA 170XX	Web
In XXXX of 2018 I took out a {$500.00} loan with Money Lion. The loan agreement I signed said that I would be paying back {$19.00} biweekly. Since then I have kept up with every single loan payment as agreed to. However, Since XX/XX/2018 I have also been charged {$36.00} biweekly for a " membership '' fee. A membership that I neither knew about or signed up for. Multiple times I spoke with money lion in regards to refunding my money and stopping this fee, but they would not. My bank had to block them from charging the {$36.00} and only allow them to charge the {$19.00} loan payment, because I do want to pay back my obligation. My bank attempted to recover approx. {$800.00} that money lion has taken from me in the form of " membership '' fees. But they were not because MoneyLion provided them " proof '' that I signed a membership agreement. This agreement contains no actual signature just my typed name and a date. It does not even include a time or IP stamp to validate that I actually signed this. And the reason it doesn't, is because I never signed a membership agreement. None of my loan paperwork references this agreement. Moneylion just takes it out of your account by surprise. I would like either proof I personally signed this agreement or my money refunded.
05/11/2018	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	VA 238XX	Web
On XX/XX/XXXX I sent an email to the support department of moneylion requesting that I wanted to revoke my ach authorization for my account. On XX/XX/XXXX I received an email stating that the authorization for my loan amount would be revoked but my authorization for my membership would not be until I paid the loan off. I repeatedly asked them to revoke the authorization and each email they declined. I then called customer service and spoke to someone there and the rep there told me that they had taken the authorization off the loan and the membership. I then saw on my bank account a debit for the amount. I called moneylion back and spoke to a gentleman name XXXX and he informed me that they did not take it off for the membership agreement. I explained to him that my name was in the process of being taken off that bank account and that I was no longer going to be on that account and what they were doing was illegal and that they could not deny my request. He said that they could. That no law could stop them. I told him that its against the law to debit someones account for someone elses bills. I told him that I was in the process of obtaining another bank account and that I was wanting to pay my amount through a prepaid card. He told me that they don't allow that.
03/15/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	NC 285XX	Web
I took a small loan from MoneyLion. As I pay back, I've earned something called XXXX. Right now, I'm eligible for {$250.00}. I need to add my debit card that's also associated with my checking account, which they already have. Every time I try to add my debit card to the My Wallet feature, I get a message saying that my bank is declining my debit card. They are not. They've relaxed my card & put a merchant release on it as well. They keep suggesting getting another debit card ( my bank will not issue me a second card for the same account ) or open their XXXX XXXX accounts & do direct deposit with them. I have been with my bank for XXXX XXXX & not about to change it. There was one day last week where my card was accepted. The next step was to upload a photo ID & when I did, they said I needed to do it again. But ... ..my debit card had to be deleted from My Wallet & entered all over again. Guess what? Back to square one. This whole thing is like dangling a carrot in front of a horse but not letting the horse have it. There's {$250.00} I'm able to have but unable to access. There has been one person there who has been trying to help me, but I'm at my wit 's end. I'm paying the loan, they're charging me a monthly fee but unable to add my debit card to my account..
05/28/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	IN 46307	Web
A fraudulent account was opened in my name online. I contacted their fraud department and they instructed me to file a police report. I contacted the police and they told me they needed more than just a copy of the original loan agreement to prove it's fraud. I asked the company for a copy of the original application, an explanation of how they verified identity before approving the application, and a transaction history of the account created in my name. It's been several weeks and I haven't gotten the information they requested. They claimed payments were made to the account so it can't be fraudulent. I explained that the only reason payments were made were because whomever opened the account in the first place also had my actual checking account information and they setup automatic payments. That's how I discovered the existence of this account in the first place. After emailing customer service, they told me to call the main phone number for customer service and speak to a representative from the fraud department. When I called, they told me the fraud department only communicates to consumers through email. They then said they would create a ticket and reach out to me with further information. It's been several weeks and I still have not gotten anywhere.
07/19/2021	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	TX 79936	Web
On XX/XX/XXXX my account was charged by a infamous fraud company called XXXX. These charges were unauthorized and unknown. I had only used my card one time that day at a gas station and had to transfer money from my saving to my checking just to do that since my checking account has been @ {$0.00}. Later in the day around XXXX XXXX when I went to the store to purchase an item, I see the unknown unauthorized charges which overdrafter my {$0.00} balance and made it go negative. There were three charges at first, two for {$44.00} and then one for {$940.00}. I reported my card stolen and my bank was closed so I had to wait till the next morning to visit my bank. The next morning I did and when I got my new card and checked to see if my bank had finished the dispute process, I saw another transaction for " XXXX XXXX XXXX '' for {$54.00}. The money was later taken from my saving and my bank has yet to finish the dispute process. There are so many complaints on this MoneyLion company, they need to be shut down or investigated. I have not tried to resolve this with them since reading the reviews, I have seen so many horror stories about this same issue which can only be resolved via email with personal info which I do not want to provide to this fraudulent company.
05/02/2023	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	WI 53216	Web
I opened an account with money lion and set up direct deposit..I got my first direct deposit on the XXXX of XXXX. I tried to access my money and it didn't let me..it said my account was suspended or close. I called them and they told me that they could not tell my why it was close. They told me to send them a picture of my driver 's license and a picture of mail that has my address that matches my driver 's license I ended up sending those documents four times. I called and told I sent them the documents. They said they couldn't read it. I sent it again. Then they said I needed to send a selfie of me holding my driver 's license, I did that and I sent it. Then they said they couldn't read it. I ask them why did u close or suspended my account. The girl tells me for suspicious activity..I said to her the guy told me a week ago that he could not find out that information and now u are telling me that it's for suspicious activity. I didn't even use the card yet. I keep sending them documents and I still have not released my money ( XXXX dollars ). Now they said that the account was close but they received a direct deposit from my job. When I ask her how was that possible she said that the account was opened..so I called her a lair. I just want my money.
05/17/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	NC 28269	Web
I opened a money lion credit builder account last year to help build my credit. MoneyLion as a company promised to help with a loan which you pay back to build credit of {$500.00}. you actually get a loan which is $ XXXX {$170.00}. i updated my payment option choice to there app and when it was time for the first payment to be withdrawn it never came out. i called customer service they said they would waive the fee and they updated the card and the one payment was forgiven the next month i added for an insta-loan, one of there other programs i told them to take both payments from the same card. Money lion choice to take from a moneylion card to make my payment arrangements instead of the one i requested an they had Technical difficulties for 2 months on my payment dates. they told me my account was delinquent but i could pay to have it in good standing. i was frustrated and agreed and paid i called customer and asked why is this reporting to my credit as late an collection they said that the system has already placed me in collections before my payment took process. there are numerous reviews on Trusted websites about moneylion messing up peoples reporting i think there a company just collecting data an no real purpose of helping rebuild credit.
11/18/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Can't contact lender or servicer	SC 294XX	Web
Not sure what to call this company in the complaint. I do like the company but I am in a stand still. I have opened the checking account with them since I already took the loan and have the investment account with them. I have never received my card in the mail because I can not reach them after submitting the information they asked for to make the change. I submitted my new drivers license picture as asked on the for to change address. I have also been asking them to change my phone number to the new number that I have without changing the number I am unable to do anything as in transfer money or anything because it always says they sent a verification text to my old number. I have tried calling 10 times never once got anyone on the phone I did the emails many of times got no response I did talk to someone on the live chat while promised it would be changed by end of day that was a week ago. I did not want to complain but the money struggle is real now and I could sure use some of the money I have in that account before I start to miss bills. I was also saving this money to do my son 's Christmas shopping which now I may be using bill money because he isn't going to suffer because a company doesn't want to allow me access to money that is mine.
09/30/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Received a loan you didn't apply for	FL 32765	Web
I paid my advance back last week on XX/XX/2022, when I signed into the app I learned my advances were gone and I had a {$380.00} balance. I immediately reached out to Moneylion, was told my information was hacked, and felt like I was heard, and would be helped. That was all lip service. I learned someone was able to sign into my account advance money to my XXXX card ( which I hardly use ) then transfer to themselves. it shows exactly who stole the money, and the customer service representative seen his account locked it and promised it would be resolved quickly. I was contacted by a representative in the advocacy team who seemed to care at first. I get a notification everyday that she has heard nothing. I advised I am in XXXX, Fl enduring the hurricane and money is nonexistent. She wished my a wonderful weekend. Right, I am rebuilding from all the storm damage, dealing with the stress of that on top of zero information on the status or turn around time. This company now shows I owe {$450.00} that I never advanced or got use of, the fraudster did. And in reviewing the activity further learned he took another {$50.00} each ( {$100.00} total ) from my account on XX/XX/2022 and XX/XX/2022. I want this resolved asap and provisional credit given.
08/28/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	NJ 07052	Web
I had a loan with moneylion bank and there was an outstanding balance on the off {$130.00} I have communicated with moneylion through email and phone that if I pay off my outstanding loan in full that the loan account information will be deleted from all 3 credit bureaus and delete any information connected to that loan. I spoke to customer service and by email they assured me that they will do that by email and phone conversation. The person that I spoke to over the phone her name is XXXX and she assured me that she will put a note in the system for the account to be deleted when paid off. Ever since the loan have been paid off on XX/XX/2020. The account have not been deleted off my credit report and I tried numerous times by email complaining about the loan account never got deleted and its hurting my credit score. First they say it will take 30days to delete the information, then after 30days to 60 days and more, the account still report negatively. The status of the account change from paid/ok to charge off ( CO ). Then moneylion change their story and said they will not delete the account. I have dispute this account will all 3 credit bureaus and moneylion bank refused to hold up their agreement to delete the account off my credit report.
08/28/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Incorrect information on your report Account status incorrect	NJ 07052	Web
I had a loan with moneylion bank and there was an outstanding balance on the off {$130.00} I have communicated with moneylion through email and phone that if I pay off my outstanding loan in full that the loan account information will be deleted from all 3 credit bureaus and delete any information connected to that loan. I spoke to customer service and by email they assured me that they will do that by email and phone conversation. The person that I spoke to over the phone her name is XXXX and she assured me that she will put a note in the system for the account to be deleted when paid off. Ever since the loan have been paid off on XX/XX/2020. The account have not been deleted off my credit report and I tried numerous times by email complaining about the loan account never got deleted and its hurting my credit score. First they say it will take 30days to delete the information, then after 30days to 60 days and more, the account still report negatively. The status of the account change from paid/ok to charge off ( CO ). Then moneylion change their story and said they will not delete the account. I have dispute this account will all 3 credit bureaus and moneylion bank refused to hold up their agreement to delete the account off my credit report.
03/06/2019	No	Payday loan, title loan, or personal loan Payday loan	Can't stop withdrawals from your bank account	MO 64050	Web
I asked XXXX XXXX to cancel my membership in XX/XX/2018 they said they can not because I had a loan with them. Months go by a payments I do not want to a service with no real features. Fast forward to the beginning of XX/XX/XXXX I am having financial difficulty and will have to make payments at another time and I recind or cancel any authorization I gave in the past To my bank account and asked to cancel my membership again and they refused to do either. I dispute the charges with my bank and they reversed them but they will not stop trying to debit the money from my account without my. authorization. Last week they hit me again for around {$40.00} and I had to go a full week without my medicine well I disputed it with my bank. When you are not behind on your payments money lien allows you to get XXXX dollar back a day through their app of the membership fee to be put in an Investment account But does not allow you to access the account and if you do not current on your loan all the money for the membership goes into money Moneylions Pocket essentially making you pay {$50.00} every two weeks with only XXXX of that going towards your loan. I have around {$150.00} in that account that could be going towards my loan that money lion will not allow
10/04/2019	No	Payday loan, title loan, or personal loan Installment loan	Struggling to pay your loan	GA 31069	Web	Servicemember
I have tried to work this out with the company for 3 months. I have an investment account with them. I asked them to use those funds to pay off my loan and closed my account because I could no longer afford it because I'm not working. they said they only do that for really delinquent accounts so I said basically you want to mess up my credit then maybe decide to pay it off when the funds are there. They have reported late payments I contacted them again they have yet to respond to my inquiries but continue to report my payments as late but yet I can't get in contact with them regarding this account so how can you report my payments late with your not communicating with me. I have more than enough in my investment account with them they refuse to use those funds to close his account before this account was late I have tried and tried to get them to use those funds to close this account. They are now ignoring me and ignoring my efforts to reach out to them. They were contacted first on XX/XX/XXXX before I was reported late. They replied XX/XX/XXXX. I replied same day received a response XX/XX/XXXX. I have an open Consumer report for this same issue but the company never responded. I disputed the late payment and they reported me 60 days late.
10/04/2019	No	Payday loan, title loan, or personal loan Installment loan	Struggling to pay your loan	GA 31069	Web	Servicemember
I have tried to work this out with the company for 3 months. I have an investment account with them. I asked them to use those funds to pay off my loan and closed my account because I could no longer afford it because I'm not working. they said they only do that for really delinquent accounts so I said basically you want to mess up my credit then maybe decide to pay it off when the funds are there. They have reported late payments I contacted them again they have yet to respond to my inquiries but continue to report my payments as late but yet I can't get in contact with them regarding this account so how can you report my payments late with your not communicating with me. I have more than enough in my investment account with them they refuse to use those funds to close his account before this account was late I have tried and tried to get them to use those funds to close this account. They are now ignoring me and ignoring my efforts to reach out to them. They were contacted first on XX/XX/XXXX before I was reported late. They replied XX/XX/XXXX. I replied same day received a response XX/XX/XXXX. I have an open Consumer report for this same issue but the company never responded. I disputed the late payment and they reported me 60 days late.
10/04/2019	No	Payday loan, title loan, or personal loan Installment loan	Struggling to pay your loan	GA 31069	Web	Servicemember
I have tried to work this out with the company for 3 months. I have an investment account with them. I asked them to use those funds to pay off my loan and closed my account because I could no longer afford it because I'm not working. they said they only do that for really delinquent accounts so I said basically you want to mess up my credit then maybe decide to pay it off when the funds are there. They have reported late payments I contacted them again they have yet to respond to my inquiries but continue to report my payments as late but yet I can't get in contact with them regarding this account so how can you report my payments late with your not communicating with me. I have more than enough in my investment account with them they refuse to use those funds to close his account before this account was late I have tried and tried to get them to use those funds to close this account. They are now ignoring me and ignoring my efforts to reach out to them. They were contacted first on XX/XX/XXXX before I was reported late. They replied XX/XX/XXXX. I replied same day received a response XX/XX/XXXX. I have an open Consumer report for this same issue but the company never responded. I disputed the late payment and they reported me 60 days late.
07/22/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	WA 98092	Web	Servicemember
I was made aware of a fraudulent account opened in my name on XX/XX/2021. I immediately contacted the company ( Moneylion ) that the account was opened with, who advised me they would open an investigation into the matter. They advised me to follow-up with XXXX as well so they could begin an investigation as well, which I did. I didn't receive any other communication from Moneylion, or advisement of the outcome of XXXX 's investigation. When I checked my credit report, I found that the account had been 'charged off ' which I thought meant it was taken care of. My credit score took a huge dive, but I thought it was because I had charged up my credit cards during my home renovations. Come to find out, Moneylion had been sending all correspondence regarding my claim to the person who had opened the account. I never received further communication from their company, nor did I know that this small load had gone into collections. Once I realized what was happening I called Moneylion immediately to work on getting the matter resolved. Communication with them was ridiculous as apparently their fraud department doesn't have phones. I have sent letters to all credit agencies explaining the situation in hopes to get this removed from my credit.
07/16/2019	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	VT 054XX	Web
On approximately XX/XX/19 I opened up a checking account at MoneyLion under their " Pave the Wage '' promotion. The terms of this promotion are here : https : //get.moneylion.com/pavethewageterms/ After I opened the account, I " opted in '' to the promotion on their app by moving the button to the right on the pop up screen that asked if I wanted to " opt in ''. ( I actually opted in to the promotion on the app 3 times!. In retrospect I believe that their app was not functioning and did not record me as opting in ). I complied with all the rules of the promotion by sending my payroll direct deposit to MoneyLion for over 90 days. Since I, in good faith, complied with all of the terms of the promotion, I was expecting a bonus in the amount of {$270.00} ( 17 % of my initial qualifying direct deposit of {$1500.00} ). In short, I complied with all of the terms and opted in appropriately. I should not be excluded because MoneyLion 's software was not functioning properly. I called MoneyLion on XX/XX/19 and they are representing to me that I did not " opt-in '' to this promotion and I'm not on the " list '' to receive the bonus. I complied with all of the terms of this promotion and, in good faith, opted in ( several times! )
07/26/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	NC 27502	Web
I have had this loan since XX/XX/2018. I attempted to update my bank account for over a month ( on hold for over an hour without reaching a representative on every occasion and unable to update online ). My loan payment was taken from the old bank account even after I managed to get my account updated ( after multiple emails back and forth with customer service ). They updated the bank account, but told me I had to call customer service to update the pay schedule ( I had changed to bi-weekly instead of twice per month ). I attempted numerous times unsuccessfully to reach customer service to update this information. I emailed again with no response. I just wanted to correct bank account to be updated on the correct date. Even just the correct account would have worked. MoneyLion then reported a late payment to all credit bureaus, dropping my mortgage score nearly 100 points. I am in the process of obtaining a home loan, and now no longer qualify. I have sent numerous emails and no one will address the mistaken late payment notation. I need it removed, as it was an error on the part of MoneyLion. I have paid the remainder of my loan and will close all accounts I have with MoneyLion. I just need the late payment removed immediately.
05/08/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	IL 60050	Web
A fraudulent account was opened on XX/XX/XXXX and debited from my checking account on XX/XX/XXXX. This was the date I became aware of the account. I contacted XXXX and was told they couldn't find my account. I went into my bank on XX/XX/XXXX and cancelled my checking account by having it switched to a new account and account number. The transaction was an ACH debit. I filed the FTC identity theft report online and mailed it and additional info to Moneylion at the New York, New York address as well as the XXXX Utah address listed under disputes. I also contacted the three major bureaus by phone, online and by mail with corresponding information. I didn't have any progress so I filed a XXXX report around XX/XX/XXXX. I've also worked with my XXXX XXXX XXXX / XXXX team to correct this problem. My credit dispute came back as the account stays on. My credit score has suffered and I am in the process of procuring a loan. The fraudulent Moneylion account is hurting me because it shows up as a new account and raises my credit utilization. I've provided all the necessary info to the lender requested on the fraudulent account and it has not been removed. They made it easy to open a fake account but difficult for me to remove.
09/06/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Charged fees or interest you didn't expect	SC 291XX	Web
On XXXX XX/XX/2018, I was issued a loan from MoneyLion for {$850.00}. To date, I have paid {$820.00} which has cleared and posted plus another {$200.00} which is in process for a total of {$1000.00} ( 5 payments of {$200.00} ). MoneyLion has received full payment of the {$850.00} borrowed plus {$180.00} in fees. Per South Carolina law ( where I reside ), payday loan lenders can only charge up to {$15.00} per {$100.00}. On {$850.00} loan, the fees collected should be {$120.00}. I have paid {$57.00} more than this amount. MoneyLion is still planning to collect another nine payments of {$200.00} ( {$1800.00} ). If I pay those remaining payments, I will pay a total of {$2600.00} for an {$850.00} loan. I will pay {$1800.00} in fees. This is PREDATORY, OBSCENE and APPALLING!!! MoneyLion preys on individuals in dire financial situations and profits astronomically and excessively on those situations. It is DISGUSTING and CRIMINAL. Once my fifth payment of {$200.00} is posted to my account, MoneyLion will have collected {$1000.00} on the {$850.00} loan. At that time, I want my account marked " Current/Paid in Full/Closed ''. I am requesting MoneyLion absolve me of the remaining 9 payments as that is predatory lending at its worst.
06/22/2019	No	Payday loan, title loan, or personal loan Payday loan	Problem with the payoff process at the end of the loan	MN 55033	Web	Servicemember
Money Lion claims to be a financial services company but they charge members a XXXX monthly fee right now and refuse to cancel my membership and return money that is in my investment account until this loan is paid off. They claim it is in the payoff process what I dont understand is why it takes so long to pay this off. I requested payoff on the XXXX of XX/XX/2019, it was the weekend so they officially started the process on XX/XX/XXXX Tuesday, dont understand why it would not have started on Monday the XXXX. Money left my account to pay off the loan on the XXXX of XXXX today is the XXXX of XXXX and they are telling me that it will not finish the process till the XXXX of XXXX Tuesday. On top of that they pulled XXXX from my bank account on the XXXX to pay the membership fee. I have disputed this with my bank as fraud because on the XXXX I revoked my authorization in an email to them that they completely ignored and never responded to. I have an investment account with them also and they are telling me I can not get the money out of there till after this process, and that process even takes 7-10 business days. Really dont understand how they are allowed to operate in such an unprofessional manner and no care for the members.
11/06/2023	Yes	Debt or credit management Debt settlement	Unauthorized withdrawals or charges	FL 33607	Web
okay I purchased something at XXXX and I guess they had a scamming machine or something like that because after I purchase something there few hours later money ended up missing out of my account and it was XXXX. missing out of my account and let alone this race track is in XXXX Florida and the money was withdrawn from a XXXX XXXX XXXX in XXXX Florida and the weird thing is about it. is that looking at my XXXX XXXX showing the transactions information? it shows XXXX with the store number XXXX and where the money was withdrawn the XXXX there. the stores name is XXXX with the same ending XXXX same number. so I'm guessing that somebody at XXXX XXXX had a scamming machine or something like that because it's weird that after I did that transactional XXXX XXXX money ended up missing out of my account that I ain't authorized and I told my bank about it that it wasn't me and I even showed them proof of my location. they still telling me that is no error that basically I did the transaction because there's no way of they took out money without my my card at a XXXX when they did do it without my card and I'm fighting to get it back but they still don't want to help me give him my money back and they're telling me that it's not error
12/31/2018	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	NJ 08081	Web
I signed up for MoneyLion ( XXXX XXXX XXXX ). I was informed that my bank card was mailed to me on the XX/XX/18. via email. On the XX/XX/18, the Moneylion team sent me an email promotion about 12 days of Giving. The email stated/advertised the following. Hi XXXX, Want up to 2,500 points and 12 ways to win {$5000.00}? Then you'll love our 12 Days of Giving! Each day, we'll offer a new way to get points and enter to win a {$5000.00} gift card. Make sure your MoneyLion Visa Debit Card is activated and funded, because 12 Days of Giving starts soon! Learn more about MoneyLions 12 Days of Giving here. I was like this is a very cool promotion and very excited to be an member of this new and upcoming bank. So I waiting and waiting, checking the mail everyday. Then, I realized my bank card never came, so I couldnt activate my card and participate in the promotion they advertise. I sent Moneylion an email, letting them know I never received my card. Its XX/XX/2018. I still dont have my card til this day. I missed the promotion and I dont even know if this is a real bank or if they advertise this promotion to just get my information. I requested to speak to a supervisor and still waiting for a supervisor to email me back.
12/15/2021	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	GA 30125	Web
I had realized I had several unauthorized charges on my account from XXXX play. I immediately notified moneylion/roar money as specified per the terms of the account. I was given a provisional credit for all of the charges for the charges. A couple of weeks later I check my account and realized, the provisional credit they had given, was reversed and deducted from my account. This is the second time that the company has done this. I have just recently learned that I was suppose to have been notified of the findings and given an opportunity to request documents used to make their decision. I have not received any notice or any insight as to their findings. The first time this happened I though it was a problem with my email, until I had them send me an email while on the phone, and that went through. I have checked all online areas within account and have zero notices or documents available pertaining to either decisions. I was never notified that the account would be deducted said amounts of the charges either. I have reached out and asked and it's walking in circles and all I get told is that their decision is final. In the previous attempt, I was told they would send the information again, I still never recieved.
06/07/2020	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CA XXXXX	Web
Ive had my account with MoneyLions bank for approximately a year and a half to two years and Since XXXX of this year I have been requesting to receive a debit card however they have advised me that they have sent two cards out already which I still have not received with that being said my tax return as well and my stimulus payment were both deposited into that account and the money was compromised so I filed a dispute at which they did provide a provisional credit within the 10 days which is what the law requires however they have blocked my account so I have no access to the funds even tho they sent an email Stating that the provisional credit Has been applied to the account and I have full access of the funds which is not the case so I called them spoke to multiple representatives and nobody was able to help me it is not legal or ethical to provide a provisional credit and then block the account you can not keep a consumer from their own rightfully earned money due to fraud They also said that the manufacture that produces there debit cards is having issues so they are not sending out cards Im also not able to link an external bank account so when the block is removed its going to be difficult accessing my funds
05/02/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Can't stop withdrawals from your bank account	TX 751XX	Web
I received a loan from Money Lion aka dba XXXX XXXX in XX/XX/XXXX. I lost my source of income and was unable to make the bi-weekly payments. I called them on XX/XX/XXXX to request that they not draft from my account and was told they were unable to stop drafting until I paid off the loan so I then contacted my bank and put a stop payment on the account. 4 and explained that I asked them to stop drafting from my account which my contract says I can do over the phone. Months later this company drafts my account twice on XX/XX/XXXX for {$270.00} and XX/XX/XXXX for {$230.00} ... Keep in mind my payments were {$63.00} every two weeks. I then called my bank disputed the charges and requested that my bank block them from drafting from my account. XX/XX/XXXX CHECK # XXXX was processed for {$500.00} I contacted my bank and was told because I owed them they have the right to go into my account a withdraw any funds they wanted. Even though I revoked their authorization to do so. I bank with XXXX. This money was for my rent that I now do not have and basically, I am being told by my bank that any creditor I owe can just take the funds out of my account if I EVER gave them authorization regardless of the fact that I revoked it.
09/18/2023	Yes	Checking or savings account Other banking product or service	Problem with a lender or other company charging your account Transaction was not authorized	GA 30813	Web
Money Lion took {$98.00} out of my account without my authorization. Also after paying what I owe them which was {$34.00}, by mistake my banking institution sent an additional check for {$35.00} money Lion corporate office in New York New York. The account was double paid and also my banking institution confirmed that that check was received and cashed and they have proof of such an action and after numerous of calls complaints and everything I could possibly think of to retrieve my money back, no one responded and off times they would just hang up in my face. All together this institution owes me {$130.00} in which it seems like I will never receive and they are still constantly trying to pull money out of my account. Also I tried to form a credit builder with those people in which I canceled that 2 days after I started the account, but instead it was reported to my credit union and caused my score to go terribly low being that they continuously try to report this when the account was closed. Please see to this issue because apparently they will not respond to me and it is affecting my credit. The address it was sent to was XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX Account number XXXX. DOB XX/XX/. XXXX social.
05/03/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	FL 33610	Web	Servicemember
I had taken out an installment loan which was not paid directly to me all at once but would be once the payments were made. I cancelled the loan mid-contract and was owed a refund for some of the money which I had invested towards the account. I received an e-mail from MoneyLion that stated I had until XX/XX/2022 to pay the outstanding balance of {$390.00} and that XX/XX/2022 would be the last day to do so. I paid the outstanding balance and left MoneyLion with a {$0.00} balance on my account prior to the date which was set for the deadline to make said payment. However, in XX/XX/2022 I began receiving notifications from XXXX, XXXX XXXX, XXXX XXXX that MoneyLion had reported my account as a " charge-off '' status, this was not the case as the letter I received from MoneyLion ( see attached document ) stated I had until XXXX. This was very unsettling and has been very unsettling with me for the past year. This account was paid off in full, & I also received a refund for the money I had invested in the account. I request the immediate removal of this MoneyLion account due to several inaccurate reporting including dates, amounts, and several inaccuracies which have affected my credit score among other things.
11/08/2020	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	MA 021XX	Web
Moneylion has been reporting monthly erroneous account balance as delinquent for over 24 cycles. I have attempted to dispute with all three credit bureaus but with limited to no change. How can one account be charged off every month ( 24 times ) and remain closed? The apparent history of this account if fabricated and entirely not authorized by me. I never agreed to a loan or to any terms or payments. This is not only inaccurate, but predatory to report monthly charge offs to falsely pull down credit scores Reporting 24 charge offs on XXXX 7 charge offs on XXXX! XXXX was finally recently removed This account was never opened by me and likely part of my data that was stolen in XXXX breach. I have reported this and attempted to contact moneylion to remove these monthly deliquent late payments as well as the entire account and history. Im not sure what information they have that apparently confirms its validity, but I have never opened an account with them or taken any kind of loan. Likely stolen information was used from my identity. Please confirm that this entire account is removed in entirety across all three credit bureaus due to identity theft and unauthorized account creation. Thank you XXXX XXXX
12/13/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	FL 33484	Web
I started a credit building service with MoneyLion. They put {$1000.00} into a reserve fund and I never received the money. I was told that I would make increment payments towards the balance at {$22.00} a week plus {$4.00} service fee a month. After approximately 5 installments paid, I informed them that I no longer wanted the credit building or Money Plus line. To date they have not contacted me or allowed me to close the account, however, on XX/XX/XXXX my credit score on all 3 bureaus dropped XXXX points because of a derogatory remark from MoneyLion ( please see below ). I do not owe them the money because I never received it. I do not want their services, but they refuse to help me cancel my account. MONEYLION INC has flagged your account as 30 Days Past Due on XX/XX/2022. Source : XXXX XXXX : MONEYLION INC Address : XXXX XXXX XXXX, XXXX, UT XXXX Phone : ( XXXX ) XXXX Activity : XXXX XXXX XXXX ( 30 Days Delinquent ) Balance Date : XX/XX/2022 Balance : {$900.00} What now? Negative activity can have a significant impact on your credit score and how lenders see you as a borrower, affecting your ability to get credit. After you've resolved the negative activity, try XXXX XXXX to raise your XXXX Score.
07/24/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	MS 395XX	Web
I opened a personal loan account with Money Lion in late 2021, where I received {$120.00} and a reserve amount of {$870.00} held back by money lion, while reporting that I had received the full loan and was making payments of {$96.00} per month for 12 months, and agreed to receive the rest of the {$1000.00} ( {$870.00} ) after the loan was paid in full. This was to attempt to raise my credit score to buy a house. A few months into the loan, money lion started reporting to my credit that I missed payments that I was not late on. When I disputed the remarks, it was never fixed, so I paid money lion completely off. And after signing the purchase contract on my house, money lion reported that I was late again. After that and with other things I was denied the home loan on the second credit pull before I could close on the house. I reported money lion again. Then it showed back up on my credit report within 24 hours. So I called them. They gave me the run around. Then the day I tried to rent an apartment, it was reported to my credit again, and I was told due to the credit reporting I would have to place the maximum deposit amount in order to rent an apartment and now XXXX is getting involved for us being XXXX
08/18/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	CA 90045	Web
Company is reporting that loan was in a 90 day late 0eriod. Loan is now paid in full and was paid off several months early by making larger than required payments. Last payment originally set up through a debit card online but company processed the payment through an account they had originally set up for the bi-weekly payments that was no longer funded. I was unaware of this for a few weeks and received no notification of the returned payoff payment. There is no one to speak to at the company, customer service is all on-line/email and slow in response and every attempt in trying to resolve the issue was met with another person who didn't understand the issue and offered no resolution or incorrect information. Extremely frustrating. Ended up submitting the payment again and it was processed from the correct account but noticed later account was showing past due. This account was paid off several months early and larger than required payments were made so no payment should have been considered late, especially with the error by MoneyLion in incorrectly processing the final payment and offering no assistance in resolving their error or refunding my bank NSF fees. Every request for reimbursement was ignored.
09/19/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	LA 70403	Web
MONEYLION- Account Was Opened ( XX/XX/2020 XXXX And Was Closed ( XX/XX/2020 XXXX Loan Amount {$1000.00} Amount paid back By ( XX/XX/2020 XXXX {$1600.00} Credit Report says MONEYLION- Account opened ( XX/XX/2020 XXXX and still open. Balance {$1100.00} Highest Balance {$1000.00} Monthly payment Amount {$3000.00} Term 12 Months. This Is Absolutely Incorrect, there isn't a loan company in the entire world that would require 12 months of {$3000.00} per Monthly payment on a loan of {$1000.00} dollars. If This Were A true statement that would be {$36000.00} dollars After 12 months of payments for a {$1000.00} dollar loan. Its Impossible For That To Be Correct And It Is An Error And Incorrect. My Credit score was Affected So Badly From This Incorrect Error And My credit score Has Dropped Due To This Issue. My MONEYLION loan Was Paid Back In 10 days And It Wasn't A 12 Month term it was a payday loan. After Paying back The Loan When I Received My Pay-Check My Account Was Closed And All Was Paid And In good standing. Now After My credit score dropped XXXX points from the Error. If The Report Was Real That Would have made the {$1000.00} dollar loan have an interest of 3,900 % interest on {$1000.00} dollars.
05/24/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	TX 75035	Web
I have a RoarMoney lion checking account # XXXX with routing number XXXX set up where my direct deposit comes in from my employer XXXX XXXX XXXX XXXX. I made another deposit from my XXXX account in the amount of {$7800.00} on XX/XX/XXXX using my Moneylion card ending in XXXX connected to my checking account ending in XXXX to make the deposit. The customer service rep said this flagged my account and they have restricted access to my account since XX/XX/2023, and I have provided several screen shots and XXXX statements proving that the XXXX account is valid, and the money was deposited by me. I asked that they close my account and refund the full balance of over XXXX in my checking account ending in XXXX or give me back access to my money. This is a criminal act they are committing restricting access to my own checking account because of one valid transaction done by me. I have also made many purchases from my Moneylion card ending in XXXX connected to my checking account ending in XXXX from my XXXX account. Obviously, these people use no common sense and also what right do they have to deny me my own money because of a single transaction that is my own account regardless of one single transaction.
07/23/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	IL XXXXX	Web
I received a moneylion back at the end of XX/XX/XXXX. At first they stated I wouldn't have to pay the loan back until starting end of XX/XX/XXXX and on the app I downloaded it stated on there as well. I got a notification that instead it was a mistake and it was adjusted to start in XX/XX/XXXX or XX/XX/XXXX on the app. I didn't receive a letter in the mail. A few weeks go by and I see an alert on my credit report stating that I was behind in payments. Yet I NEVER got anything in the mail about when payments would be do. On XX/XX/XXXX I logged on to the app and paid a payment of {$120.00} which was deducted from my bank account on XX/XX/XXXX and a few months go by and it still says on my credit report that my account is past due. I log into the app and the payment still said It was pending. It was never updated to show the true balance. I had to email moneylion customer service and they stated it would be updated in the system but it still says pending. And it reports every month as late. If I never got a statement in the mail stating by when and how much is due by a certain date how is it fair that it reports late on my credit report? I never got any type of communication with this company about it.
11/17/2021	Yes	Checking or savings account Checking account	Closing an account Company closed your account	MN 558XX	Web
On XX/XX/XXXX I was in car accident and was admitted to hospital. I had XXXX on my XXXX and had XXXX XXXX I was also put in XXXX XXXX XXXX I was in the hospital until XX/XX/2021. During this time my ex boyfriend stole my idenity. My phone my credit cards, bank accounts, if, social security card, birth certificate, he took out loans in my name, he spent all my money, I filed a dispute on XX/XX/2021 as soon as I found out about this. On XX/XX/XXXX moneylion emailed me saying they found no error. On XX/XX/XXXX I emailed them back and asked for a appeal and sent them copy of police report, note from XXXX And affidavit from my ex boyfriend admitting to doing this and asking for a lesser sentenceXXXX XXXX On XX/XX/XXXX they closed my account. I was in XXXX how could I have don't any charges. They will not return my emails. They emailed me saying they were closing my account and I would receive the remaining funds via check and to call and Verify my address I did that immediately and waited for check XX/XX/XXXX I called because I still have not received my check and they said it was mailed out to wrong address. I would like my money back that was stolen from me and the money that was in my bank account
04/05/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Charged fees or interest you didn't expect	MD 20721	Web
Hi Good Afternoon, On XX/XX/XXXX in response to an advertisement I received from Moneylion, I signed up and was approved for a cost-effective short-term loan of {$600.00} at a 5.99 %. I reviewed in great detail every section of the contract ( attached ) before signing. I was told that {$23.00} would be deducted weekly ( every Friday ) for 26 weeks, with a total payment of {$600.00}. After the first withdrawal on XX/XX/XXXX, I noticed a second withdrawal on the same day for {$31.00}. And this occured the following week as well - {$23.00} + {$31.00}. When I inquired with Moneylion, I was then informed that a membership fee ( that was initially advertised as {$79.00} initially ), is actually a recurring fee for the entire duration of your repayment, bring a total membership fee to {$31.00} x 26 weeks = {$830.00}. Nowhere in my contract was this ever stated or brought to my attention during the enrollment process. I am certain I would never sign up for this having been told so at the onset. I have since blocked the additional payment of {$31.00} as this was never communicated to me, but I shouldn't have to do so. This behavior is predatory and traps people into paying far more than is advertised.
06/28/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	NH 03038	Web
I have tried to pay off this loan that is ruining my credit for the past three months and there is no way to do it apparently I got an email saying there's a glitch in their system and they're not able to apply my payment yet it is still showing up on my credit and they refused to delete it even though I've offered to pay it off in full several times now over the phone I've offered different payment methods anyway I can think of I even have a checking account with them that they could take it out of yet they still can not pay off the loan and get it off my credit I've had it with this company I never even received a loan it's one of those prepaid credit builder loans that I never even received the money for I have to pay for it before I can get the money it's absolutely insane and ironic that it's on my credit and destroying it especially after I tried to cancel it shortly after before anytime even started because it wasn't what I thought it was and I wanted to cancel it out immediately but they would not let me and now they won't let me make a payment I'm done with this company! Terrible. Thinking of closing my checking account bc they are the only ones screwing up my credit and they don't care
10/04/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Problem with a company's investigation into an existing problem Their investigation did not fix an error on your report	VA 20111	Web
i have pulled my credit because i am in the process of buying new home and i have reports on my account that are inaccurate. I am not liable for this debt of {$2900.00} with XXXX XXXX XXXX XXXX, Account number XXXX. i do not have a contract with XXXX XXXX XXXX XXXX. i am also not liable for the debt of {$8600.00} with XXXX XXXX XXXX, Account number XXXX, i do not have a contract with this company. i am not liable for the debt of {$490.00} with MONEYLION INC, Account number XXXX, i also do not have a contract with this company. i am not liable for the collection account XXXX XXXX XXXX XXXX, account number XXXX a debt of {$470.00}, i have never had an account with this company. Per pursuant to 18 usc 8, i owe no debt, these company 's are violating my consumer right to privacy pursuant to 15 usc 1681 b 2 company also has no permission to report anything using my info pursuant to 15 usc 1681 4.According to these consumer laws there should not be any damages to my report. These company 's have not provided me with the description of the procedure used to determine false accuracy, they have also not provided me with the original contact as i requested with my wet signature and ID verification.
05/21/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	AZ 85286	Web
I filed my dispute by phone on XX/XX/XXXX and then I received a form from bank that I completed, signed and then faxed back on XX/XX/XXXX. On XX/XX/XXXX, I called to find out status and if investigation wasnt completed ask why I hadnt received provisional credit as per stated on monthly statement under For question regarding account history, notice of errors, or preauthorized transfers it clearly says We will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will credit your account for the amount you think is an error, so that you will have the use of the money during the time it take us to complete our investigation. Its been >10 business days counting from date I faxed back their form. When I asked customer service rep why I hadnt received provisional credit she said not all account qualify for provisional credit and I stated # XXXX It does not say anywhere on their monthly statement or under their terms and conditions that not all accounts qualify for provisional credit and # XXXX per EFTA federal law under Reg E due to disputing an debit card transaction error I am entitled to provisional credit. But they didnt care.
05/17/2022	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem with cash advance	IA 52240	Web
I made a money lion account and took out 2 cash advances. One on XX/XX/XXXX of {$100.00} and one on XX/XX/XXXX of {$50.00}. I repaid this advance on XX/XX/XXXX. Since then there have been the following transactions NOT done by myself : XX/XX/XXXX Cash Advance of {$160.00}, {$320.00}, and {$330.00} XX/XX/XXXX Cash Advance of {$810.00} XX/XX/XXXX XXXX deposit {$50.00}, {$100.00}, {$100.00}, {$100.00} ( see attached images ) XX/XX/XXXX XXXX Plus MoneyLion Loan {$300.00} ( see attached images ) XX/XX/XXXX Cash Advance of {$110.00}, {$260.00}, and {$260.00} XX/XX/XXXX Loan of {$1000.00} The cash advances were being done on a MoneyLion XXXX card along with a multitude of additional transactions ( located in attached images ) and I do not obtain any sort of MoneyLion card. I have been trying to contact MoneyLion with requests to close my account and report fraud since XX/XX/XXXX when I was notified of the transactions. They said they filed a fraud claim, but fraud continued until today, XX/XX/XXXX when I called and refused anything besides closing/deactivation of my account. I have reported fraud on both of my bank accounts that have been compromised, but have yet to see reversal of money.
04/27/2021	Yes	Payday loan, title loan, or personal loan Personal line of credit	Incorrect information on your report Account status incorrect	CA 92037	Web
Hello, I was browsing an app that someone told me to check out and then put it down, a hour later i got an email saying my loan was approved and My cash was being sent out, but I NEVER MADE A LOAN. I immediately contacted the company and they said they would take care of it after a lot of struggle. The next day, {$900.00} was taken out of my account which had {$0.00} in it at the time so I was over drafted by {$900.00}. I immediately contacted this company and after some struggle again they said they would fix it and deposited the over drafted money back into the account. Mind you, there had never been any money put into my account. After that I thought it was all over, and 2 months later I get my credit report and it says I'm delinquent on my payment to them. But i check there app and it says I owe {$0.00}. So I contact customer service again and for the past months have been explaining to multiple people what happened and they all assure me it will be taken care of, but then the next day i always get an email saying '' you till owe us {$900.00} '' but i do not owe them anything. I have the chat transcripts, my bank statements and screenshots of the app to prove all this
08/22/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Incorrect information on your report Account status incorrect	CA 94533	Web
I noticed that moneylion had not been deducting the payments I had set up with them. I navigated their site and I couldn't find a payment portal, so I emailed them 4 times and I tried calling to no avail. ( this is a common complain that can be found online with other customers as well ). The hold time on the phone is long and then an operator comes on and says they're busy and tells you to call back later. I also emailed them requesting that they deduct the balance due from my bank account. I emailed them a total of four times. Also, I had my payments setup for automatic deduction, why did it stop? Yesterday, XX/XX/19 I I recieved an online notification that my Moneylion account is delinquent. This is very frustrating. Moneylion also went back and changed my payment history, all the way to XXXX, as delinquent. Although they had been automatically deducing payments from my account. Then in XXXX, for some odd reason, they stopped. They haven't returned any of my emails to rectify this situation. I am requesting that someone from Moneylion get in contact with me so I can pay my balance off and also Moneylion should correct my account to the credit bureaus as not delinquent.
06/02/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	TN 38305	Web
I disputed numerous duplicate charges on my account, they were supposed to investigate and instead they closed my account and sent me the following message. I need help getting the duplicate charges back from my checking account that they closed. Hello XXXX, Yes, I do apologize, it does appear that your account has been closed due to unusual activity and can not be reopened. We will attempt to return any funds that were deposited into your account to the originator. You will need to work with the originator to receive your funds. If the funds cant be returned they will be escheated to your state of residence upon reaching dormancy, which varies depending on the state and can take up to 3-5 years. For now, I will be closing your complaint. If you would like to reopen your complaint, you can do so simply by replying to this email with your complaint reference number and best contact information. Once I receive this from you, I will gladly reopen your complaint and reach out to you directly to discuss this further. Thank you for choosing MoneyLion! XXXX XXXX XXXX Customer Advocate \| Escalations MoneyLion Customer Advocacy XXXX XXXX. XXXX XXXX, XXXX, UT XXXX
10/20/2019	No	Checking or savings account Other banking product or service	Managing an account Fee problem	GA 30047	Web
I was overcharged for my moneylion plus membership for XXXX, XXXX, and XXXX in the amount of {$79.00} each month with {$50.00} put into an Investment Account. I have since paid {$19.00} for XXXX, XXXX, XXXX, and XXXX. My most recent payment on XX/XX/2019 has been successfully deducted from my Moneylion checking account and it has not been applied to my membership and it says my membership is on hold although they have been successfully paid days ago. My money, which is in my investment account, {$260.00}, the company refuses to let me withdraw my money and close this Investment account which is what I would like to do. I was also charged an admin fee of {$1.00} on XX/XX/2019. I was also advised on a recorded line that the lionshare rewards are supposeed to be deposited into my bank account, but they have put the funds into the investment account that they are not letting me withdraw from in the amounts of {$1.00}, {$1.00}, and {$2.00}. Whenerver I attempt to reach them by phone, I receive long hold times and almost never reach anyone. I have been told I would receive a call back and not been called back. this company has the worst service ever.
11/30/2023	Yes	Checking or savings account Other banking product or service	Managing an account Problem accessing account	GA 30152	Web
On XX/XX/2023, Moneylion closed my Roarmoney checking account. I have been unable to log in ever since. On XX/XX/XXXX, Moneylion took money out of my main bank account for the active credit builder loan I have with moneylion. Once again, I can't log in or access any of my accounts now. I emailed customer service. Today they emailed me and said account was closed for suspicious activity. I do not have any " suspicious activity ''. I barely use the accounts except to pay the loan and occasionally invest or get a cash advance. I don't understand why I have been a customer for years and my accounts were closed with no notice for " suspicious activity '' and no explanation was given. I am still getting charged membership fees, loan payments and I can't access my investment account or access instacash advances. Moneylion is charging me for services that they will not let me use because they closed the Roarmoney checking account. I have repaid many loans over the years and they abruptly closed my account and will not restore my accounts or let me log in. Calling and emailing customer service does not help, they will not explain anything or help in any way.
07/27/2023	Yes	Payday loan, title loan, or personal loan Personal line of credit	Charged fees or interest you didn't expect	FL 331XX	Web
I have credit builder account with MoneyLion. I make a monthly payment of {$88.00}. On XX/XX/XXXX the payment was taken out of my account. I went on the account to check to make sure everything was current. After visiting the account I see that the account is showing past due. I reached out to Customer Service and they told me that they had escalated my case to the appropriate department and it shouldve been fixed within 3 to 5 business days. That was not the case. I reached out to them two days ago regarding the situation and they again gave me the runaround and yesterday they emailed me saying that the dedicated team is still working on the case it has been almost 3 weeks and they are sending me email saying my account is going to be at fault and the added additional charges to my account when I have the proof that they have taken that money from my account but no one wants to fix it. I am honestly tired of all the runaround they are giving me. This should not be a three week process. It is an easy fix. They told me that they do see where the payment was taken so I dont know why they cant make my account current because I do not owe them anything.
01/30/2024	Yes	Checking or savings account Other banking product or service	Closing an account Company closed your account	WA 99336	Web	Servicemember
On XX/XX/XXXX money lion illegally opened a credit builder plus loan in the amount of {$1000.00} it was placed in a reserve account with moneylion when I noticed this account was open on XX/XX/XXXX I requested that this account be closed. Account was closed on XX/XX/XXXX none of this money was ever in any of my accounts money lion is reporting to all three credit bureaus that I am {$250.00} past due they are trying to charge me {$150.00} for principal and {$100.00} for interest on a loan that I never even received. In two different complaints one complaint States that the roar money account with the remaining {$900.00} placed in a credit reserve account and then on another complaint is stating that the loan amount of {$850.00} money lion will not close this account that I don't owe them any money money lion States that they declined my request to alter or delete the information provided I am also military dependents .money lion has deceived military dependents imposing memberships fees covered on loan payments that I don't actually owe. Money lion has placed this account with collections but is still trying to charge me membership fees every month.
10/30/2019	Yes	Checking or savings account Other banking product or service	Problem with a lender or other company charging your account Can't stop withdrawals from your account	FL 32905	Web
I signed up for Money Lion in hopes of fixing my credit with their service, so what they do is put you in debt for {$500.00} and you pay back the loan, once the loan is paid they put the money that you paid into an escrow account, here is where things are starting to upset me. Youre in enrolled into a membership agreement where you pay {$9.00} every 2 weeks, once that membership is paid then you can get back the money from the escrow. According to the customer agreement you can pay by a bank routing number or debit/credit card, if you use the card payment way the money the membership is paid right away, but for the last 3 months that system has been down and the engineers are always working on it. I paid the membership on XX/XX/2019 and have been wanting to cancel my membership and get back my money from the escrow account but I cant get it because according to them the money that was withdrawn will not clear until XX/XX/XXXX and thats when the next payment is due which means I have to pay another {$9.00}. Their system and the way they handle this is outrageous and it takes over 30 minutes just to speak to a rep or they will call you the next day.
08/09/2022	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	NC 28226	Web
I had a Loan through Moneylion that went XXXX of XXXX till XXXX of XXXX. The loan was reported closed and paid in XXXX of XXXX to all credit bureaus and I opened another small loan with Moneylion. In XXXX of XXXX. Last week I keep getting reports that I was a payment behind on my loan despite being on time and accurate with the loan. When I asked moneylion what the issue was the claim that I missed a payment in XXXX of XXXX on the past loan and that is what was causing the issues. I informed moneylion that it is almost a full year later. I have opened another loan, The loan is closed and reported as paid and have had no issues. They claim the amount was returned and they never received full payment now. Although it show that I paid them 25 payments of {$19.00} totaling around {$490.00}. I informed them that I would pay the {$4.00} missing but I would not pay any interest on a closed loan that they created error on for almost a year. Moneylion is now hold other service including use of banking service until I pay them the {$19.00} on the closed loan. Attached you will see my credit report showing the loan paid reported as paid on time and closed.
04/26/2021	Yes	Payday loan, title loan, or personal loan Payday loan	Received a loan you didn't apply for	TX 773XX	Web
On XX/XX/XXXX I got an alert from XXXX that a Money Lion account with a balance of {$1000.00} was open. I did not open this account. I contacted Money Lion on XX/XX/XXXX and was told that the fraud dept would contact me via email within 4 business days. The rep had also sent me an email with the ticket number ( XXXX ). She also informed me that whoever opened the account also opened a checking account using my social and DOB. She also stated that the fraud dept noticed something suspicious and shut it down and no money was ever transferred, or loaned out. Since I hadn't received an email from them, I contacted them again on XX/XX/XXXX in which the rep from Money Lion put a " rush '' for them to call me. I've yet to receive a call or email and today is XX/XX/XXXX. I contacted the local police department so I could make a police report. An officer reached out to me on XX/XX/XXXX and I filed a report ( case # XXXX ) which I am still waiting to obtain a copy. Since Money Lion is yet to contact me, I feel i'm not being taken seriously and I need this deleted from my credit report. I'm really hoping that you will be able to assist me in this matter.
08/31/2018	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	OH 43209	Web
I requested a loan on XX/XX/XXXX, which was funded on XX/XX/XXXX. The agreement I signed stated that the first payment was due on XX/XX/XXXX. This is what I signed and what I authorized to be taken out of my bank account starting on that date. No earlier. One of their customer service reps, XXXX, was assisting in setting up the repayment schedule, and somehow backdated my payments and said they were due starting on XX/XX/XXXX. How would payments be due on XX/XX/XXXX for a loan I didn't take out until XX/XX/XXXX? Am I supposed to get in a time machine to go back in time to make this payment? She also didn't take responsibility for her mistake and just stated that " she saw that the payments were due starting on XX/XX/XXXX '' but didn't acknowledge that she made an error and caused this problem. This mistake caused a payment to be taken out of my account today, on XX/XX/XXXX, which I DID NOT AGREE TO. THIS WAS NOT IN MY REPAYMENT SCHEDULE and they still debited my bank account. I think this should be illegal. I was told it would take 2-3 days to fix, and now am being told 4+ days. I do not trust this company having access to my bank account.
08/18/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Difficulty submitting a dispute or getting information about a dispute over the phone	UT 84118	Web
I have been trying to get ahold of an agent or someone for the past 2 months to pay on this loan. I have emailed in to their email that keeps sending me promotions and that talks about my investments and I get no response. I call in to their line only to be told that my account is being handled by management and they will call me back but I am not receiving any calls back. This is effecting my credit and has dropped my credit from a XXXX all the way down to a XXXX all because of their lack to contact me so I can have this handled. I have not been able to pay for my membership w/ XXXX to be able to keep up with my credit for the past 2 months because my priority was to have this loan paid off first but its impossible when no one is calling me back on it. I've needed to pay my past due and i need this taken care of because this is not helping me at all for my future. This is the second time this has happened. I have emailed in on XXXX and the most latest I emailed in was on XX/XX/20. SOMEONE CALL ME XXXX or email me back so i can pay my bill and so yall can fix my credit. This is ridiculous. I want to be done with this company already.
03/15/2022	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with additional add-on products or services	NY 10463	Web
I opened a Credit Builder Plus loan with money lion in 2021 for {$500.00}. It has been a nightmare. I had tried to pay off the loan to close the account ( which charges a fee ) and the app would not work. I called, and they said I couldnt close the account due to a balance and they gave me an incorrect balance, stating I missed payments. It should not take over a year to pay off a {$500.00} loan, and their loan payoff practices are extremely shady. In addition to the above, they have an XXXX feature. I used the feature a couple times, and then it got hacked. I attempted to contact their fraud department, and they just sent me a form to email back ( XX/XX/2021 ) .They denied my claim, and I had to close my checking account that Ive had for over a decade to prevent further money being taken from my account to repay those instacash advance payments. Now, Im again trying to close this account. Ive already reported it to the credit bureaus. They are not letting me close it because I have an XXXX balance from the fraudulent activity ( which I am not willing to pay ). Ticket/support reference IDs : XXXX and XXXX for all relevant information
02/14/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Received a loan you didn't apply for	OH 45322	Web
A line item entry appeared in my pending transactions XX/XX/2022 on my checking account as : MONEYLIONLOANREPAYMENT XXXX XXXX NY XXXX. The amount is {$19.00}, and was listed as a debit card transaction. I did not make a debit card transaction, or any other kind of transaction with this company. I called Money Lion at the number listed on their website : XXXX ( XXXX ) XXXX. When I spoke with the representative she connected me to the " XXXX XXXX XXXX '' and gave me their direct dial number. which is XXXX. After waiting a few minutes, I got a recording that said they are experiencing higher than normal call volume, and they hung up on me. I called the number directly, and had the same experience. There is a chat function on the website, but it requires you to set up an account in order to speak with anyone. I will now have to go through my bank, have my card shut down, re-set all of my auto pay tied to my card. This has done financial damage, and the company has no means to dispute the charge or even contact them unless I set up an account. Aside from outright fraud, this smacks of clear UDAAP violations, and I am over XXXX.
11/15/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	NY 10024	Web
There was a fraudulent account from Moneylion LLC listed on my credit reports from XXXX, XXXX and XXXX. The account was an installment loan. I did not obtain or authorize any such loan. I disputed the information with the credit reporting agencies and further filed an identity theft report with the FTC. The credit reporting agencies presumably conducted an investigation into the account, but the results of the investigation did not modify the fraudulent and incorrect information listed in my credit reports. I have made multiple attempts to contact Moneylion LLC. In my email communications with them, a customer service representative directs me to call a hotline and can not help me via email. However, the " dedicated '' hotline has a wait time of 300 minutes ( 5 hours ). It seems to me that Moneylion does not want to solve the problem. It also appears to me that the credit reporting agencies did not actually conduct an investigation and did not provide any useful information on the fraudulent account beyond a generic status update. Since this fraudulent account is now flagged as overdue, my credit score has dropped over 100 points.
08/03/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Was not notified of investigation status or results	TX 77459	Web
On XX/XX/2023, after noticing several inaccuracies on my credit report, I contacted MoneyLion ( the data furnisher ) in writing via XXXX certified mail stating that my credit report contained numerous inaccuracies and requested all supporting documentation for the accounts listed on my credit report in accordance with the Fair Credit Reporting Act ( See Exhibit A : Original Dispute Letter to MoneyLion on XX/XX/2023 ). On XX/XX/2023, after over 90 days of no response as required by law, I sent a second request for debt validation and dispute letter exercising my rights under the Fair Credit Reporting Act ( FCRA ) Section 609 that states consumers are entitled to all information related to tradelines listed on their credit reports and the source documentation of all information including original credit applications and contracts. ( See Exhibit B : Second Dispute Letter to MoneyLion on XX/XX/2023 ). I sent a third and final letter on XX/XX/2023 ( See Exhibit C : Demand Letter to MoneyLion XX/XX/2023 ). As of today, MoneyLion has failed to comply with my requests as required by law in accordance with the Fair Credit Reporting Act.
02/10/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	FL 32246	Web
I had a small loan thru moneylion {$1000.00} I paid it off early on XX/XX/XXXX 10 months early because Im trying to buy a home they report on XXXX of each month but they reported on XX/XX/XXXX on XXXX that i was 30 days past due and over line of credit XXXX same on XXXX on XXXX they reported XX/XX/XXXX XXXX balance I owed I have email from them on XX/XX/XXXX Paid off I called them on XX/XX/XXXX when i saw the updates I spoke with a supervisor he opened a escalation and told me it will be fixed in 30 days I told him no I need it now I need to close on a house he said 30 days again so now it has been 30 days i checked all 3 credit bureaus today XX/XX/XXXX same amounts still showing I called moneylion back they said they will open a new escalation 30 more days I said no no no I demand to speak with a supervisor NOW he said hold on then he said the supervisor said ok to hang on me and that escalation dept will be in contact within 30 days I cant buy my house till I gets this corrections my lease up I had to move my furniture to storage having to move in with my sister because I dont want to lease again I want to buy the house
01/11/2022	Yes	Checking or savings account Checking account	Closing an account Company closed your account	PA 173XX	Web
Hello I had a checking account on moneylion application and everything was fine. On XX/XX/XXXX, I noticed that I can't log into my account so I tried to call them ( I waited about two hours to get live person ) they told me on XX/XX/2021 someone called and claimed that he is XXXX XXXX and My account is opened by using fake identity ( I mean identity theft ) but I explained to them that I was in the middle of an auction and I was about to win it so a person tried to close all of my accounts including my Moneylion account. As other financial institutions had local branch I visited them in person and solved the issue. But for Moneylion I called them 7-8 times and finally they told me I have to send supporting docs to XXXX so I did it But unfortunately, they are not answering me anymore. But what was those supporting documents? They told me I have to send supporting docs to prove I'm the real XXXX XXXX They told me as I shared my account with my girlfriend XXXX XXXX I have to proof she is my girlfriend Now I have XXXX in my account and they don't want to reopen my account and also they don't agree to reopen my account
07/28/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other service problem	GA 310XX	Web
Well I have reached out to my bank and to to the people who took money out of my account and never got ahold of the company so I went thru my bank to settle this I got two payments that were given back to me on different days and another issue is the bank I use there is XXXX dollars that was added to my account theu XXXX XXXX that I did t even use i it had that I could use XXXX dollars out of XXXX and then a day or two later it had I owed XXXX dollars witch is wrong because I didnt even use it all but they are wanting me to pay it back and then they have this credit builder loan that you can apply for it I was able to get XXXX dollars but was only goven I XXXX dollars like you have to pay off the XXXX dollars and I think the XXXX they have in reserve you have to pay that too and then they give you the XXXX witch dont make since because of Im buiilding my credit then give me the whole XXXX and pay back in monthly payments like that not give me XXXX dollars and then I have to pay back the whole loan before I even get the rest because people like me I. Financial hardship really need that money abd I felt mislead on that
11/03/2018	Yes	Checking or savings account Other banking product or service	Managing an account Banking errors	VA 23831	Web
I have contributed over {$670.00} to my MoneyLion Investment account, not including the profit from investing or the extra {$1.00} per day login credit. On XX/XX/2018 I initiated my first ever transaction on this account by transferring {$200.00} and depositing it into my MoneyLion Checking account. After the transfer, my balance dropped to around {$490.00} which seemed accurate. A few days after my withdrawal of the {$200.00} I wanted to withdraw {$400.00} from my account but received an error. I tried over a span of a week and still was unable to transfer the funds even for lesser amounts like {$100.00}. I attempted to contact Moneylion over 3 times through chat and over the phone and still did not get an answer as to why I was getting an error. Recently my Investment account dropped from over {$490.00} to {$250.00}. I tried calling, emailing, reaching them through the chat via the app and through facebook messenger for two weeks and they have not given me any information regarding this issue. I really liked this company because it helped me finally build savings, but all the money that I contributed is gone.
10/21/2019	No	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	NY 11211	Web
I opened this account around XX/XX/2018 when i first started payments were going well until my checking account was closed. After my checking account closed moneylion reported a late payment. I tried changing my payment methods online there no way too. I called no answer. I kept on trying to make contact for months i even sent in a letter by mail with new payment details and no answer. I sent a check by mail balance unchanged. They recently liquidated my investment account thats part of the moneylion membership/loan and they said i would just pay {$63.00}. Ive tried contacting to pay this amount and after numerous tries i got on the phone after waiting 2 hours and they told me i had to wait 60 days to pay off the rest that they would contact me themselves. Which is absurd theyre charging interest and just scamming and they said theres no way to change payment method and pay off loan now they want to make interest and falsely report to credit. Ive looked them up and a lot of people are saying they got scammed as well. I am looking for lawyers to help me and i want this removed completely from my credit report.
02/24/2022	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account	IL 60532	Web
MoneyLion fraudulently closed my account on XX/XX/XXXX, confusing my account with my daughter 's account as we share a phone number. She reported her account as opened fraudulently and asked MoneyLion to close the account and investigate. MoneyLion then sent me an email, stating that I asked for an investigation, which I never did, and that my account was closed, per my request, which I never requested. Of course, they never sent my daughter an email as they did not investigate properly or correctly. MoneyLion clearly mixed up my daughter and I despite being completely separate individuals with separate SSNs. This company is completely unprofessional, messy, and has the worst and most incompetent customer service - I waited on hold for hours where their " customer advocates '' purposely would not call by phone and refuse to address this issue. They are now holding all funds on my account, threatening to send all to the state as they can not return the funds. This is not proper bank behavior- they should be requesting my bank account information to return my funds and the rewards I earned under their terms.
11/21/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	TX 75204	Web	Servicemember
on XX/XX/XXXX someone opened a account with XXXX XXXX in my name and it was fraud i requested this information be removed from my credit profile but the creditor has not. on XX/XX/XXXX someone opened a account with Money lion in my name and it was fraud i requested this information be removed from my credit profile but the creditor has not. on XX/XX/XXXX someone opened a account with XXXX XXXX XXXX " car loan '' in my name and it was fraud i requested this information be removed from my credit profile but the creditor has not. on XX/XX/XXXX someone opened a account with XXXX ( XXXX ) Car loan in my name and it was fraud i requested this information be removed from my credit profile but the creditor has not. on XXXX XXXX XXXX someone opened a account with XXXX XXXX XXXX XXXX Car loan in my name and it was fraud i requested this information be removed from my credit profile but the creditor has not. on date im not sure of the date someone opened a account with XXXX ( credit card ) in my name and it was fraud i requested this information be removed from my credit profile but the creditor has not.
08/19/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	NC 27713	Web	Servicemember
On XX/XX/2022 a company called MoneyLion reported false information to my credit report.I have previously been in contact with this company to inform them that what they are doing is not ok.My balance on XX/XX/2022 and well before that was {$170.00} and some odd cents but they reported my balance to be {$210.00} and also reported that I am XXXX days late when that is NOT the case.This error has caused my XXXX XXXX to decline in the amount of XXXX points and should be corrected immediately! They have continued to report inaccurate info for the duration of me having the credit builder account and this is a PAID SERVICE.I would highly appreciate the incorrect info to be deleted all together.We are still in a pandemic and I am currently trying to secure housing for myself and XXXX children.There is no way I will be able to purchase with MoneyLion continuing to damage my credit in the manner that they are.This company claims to build your credit while you are paying them monthly and they have not done anything but damaged mine with false info.Your prompt attention to my concerns would be greatly appreciated.
05/02/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Problem with customer service	AK 997XX	Web	Servicemember
MoneyLion Credit Builder plus loan. I paid MoneyLion {$20.00} a month to access their credit builder plus loan so I can repair my credit. They wouldnt let me cancel unless I paid off the loan which is basically like Im paying myself. I uploaded two bank accounts, and they charged the one with no money in it. I called to fix the issues and get the payment deferred to the end of the loan, the customer service person said yes everything will be fine it wont reflect as a missed payment. ( On recorded line ) This was for XXXX end of month payment. Furthermore I paid the payment for XXXX. Then come XXXX end of month I look at my account and its been put in collections because I missed a payment. They didnt communicate or try to reach out to me about this. I called them again to fix these issues and the lady said that a high level representative would reach out to me within 24 hours. Still havent got a call and they want me to pay them {$10.00} to close out the loan? I feel like the just screwed me over and took my {$100.00} in membership fees and they {$89.00} I was paying monthly for the credit builder loan.
04/02/2022	Yes	Payday loan, title loan, or personal loan Installment loan	Struggling to pay your loan	WA 98103	Web
After financial hardship, my loan account from Moneylion that I took out at the beginning of the pandemic went into collections. As of today, XX/XX/2022, the payoff amount is {$140.00} as reported to XXXX, but when I tried to pay the amount on the moneylion app, the loan account wasn't showing and the app wouldn't let me cancel the unused membership without paying off the loan first. Since I couldn't find a way to pay it in the app, I logged into the website on my browser, and the website said " Looks like we are unable to process your payment at the moment. Please login to the mobile app to make your payment there instead '' I then called customer support at ( XXXX ) XXXX, where they told me the payment amount is now {$170.00}. Although the difference is {$30.00}, this is still a lot for me, as I've had to save up to have the {$140.00} available to pay it off. The customer service representative on the phone was unwilling to tell me why the balances were different, and demanded that I pay the full {$170.00}. I was unable to come to an agreement with him, as I'm only capable of paying the {$140.00}.
08/29/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	NC 28277	Web
I recently pulled all 3 of my credit reports on XX/XX/XXXX. I immediately recognized an account that I had no knowledge of whatsoever. On XX/XX/XXXX, MONEYLION INC, added a derogatory mark on my credit report via XXXX, XXXX and XXXX. On XX/XX/XXXX, I sent a certified debt validation letter to the companys address being reported under the debt. On XX/XX/XXXX a representative of moneylion by the name of XXXX called me. I let her know I sent the validation letter and through usps certified mail, and got confirmation of receipt on XX/XX/XXXX, XXXX however they had still not responded. She stated that MONEYLION INC does not respond to mail via mail. I asked if she could send me validation through email and she did. Attached were two documents, None of which contained A written signature for them to claim this debt to be mine. A contract or agreement without a WRITTEN signature does not validate a debt, Anyone can type a name in a box and claim it to be mines. According to the FCRA, MONEYLION INC has violated my rights as a consumer and I am requesting legal action to remove it from my report completely.
11/25/2021	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Can't stop withdrawals from your account	IL 60085	Web
I regularly take out " XXXX '' advances on my account. I got behind in repaying the loan and MoneyLion regularly takes out loan payments from my account despite their website saying that I can follow the prompts to remove payment methods in the app, I can not. As a result, on XX/XX/2021 I had a deposit of {$300.00} for my payroll and MoneyLion immediately took {$300.00} dollars of this deposit, nearly all of it, for the loan repayment. I fell that this is predatory and wrong. They have taken the lions share of this month/s income with loan payments and advance repayments and it's literally causing me to go without food and now, possibly shelter. Their own website states that consumers are under no obligation to repay the advance, but they make it nearly impossible to stop as the option to remove the payment method simply doesn't exist. Further, I attempted to defer the payment in their app, and there is apparently no record of the times I've submitted a deferment via the app. https : //moneylion.zendesk.com/hc/en-us/articles/360033425931-What-happens-if-I- can not -make-my-Instacash-repayment-
06/17/2021	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	TX 77084	Web
Case # XXXX I have filed a complaint a month and half ago regarding a fraud transaction taken place on XX/XX/2021 in the amount of {$1000.00} and I am filing a complaint again today because the company ( MONEYLION ) still has not resolved my case and I can not get a hold of person in contact ( XXXX ) or anyone. I have filed for a dispute on XX/XX/2021 after having my identity stolen with my checking account / debit card from XXXX XXXX on XX/XX/2021. I have been trying to get my money back from this company for over two months now and have provided everything they have requested showing and proving XXXX XXXX has no record of chargeback or a reversal for the transaction amount of {$1000.00} which is a fraud transaction I did not authorize taken placed on XX/XX/2021. XXXX XXXX representative confirmed by phone and a letter that the funds was never received for the disputed amount from Money lion therefore, Money lion still owes me the money which I never received and still waiting for. I have tried contacting the company but no response or updates have been received regarding the status of my case.
01/30/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	NJ 07206	Web
I have been an active responsible member of money lion since XX/XX/2019. Since then I have paid off 4 successful personal loans one of them being the personal loan they have marked as payment status derogatory and charged off as ifI never paid the loan but I did and have evidence I will be attaching on here. Since then they have approved me for several personal loans that I have made right, made payments on time and paid back all of my loans. I have repeatedly reached out for them to make this inaccurate report right because it's affecting my credit score when it should be helping me. Not only that but it's also making harder to get approved for other loans and higher interest rate that would help me further my life because I have shown through my payments and my continuous loans they have given me that I can be trusted, I am responsible however this inaccurate report does say that and its affecting my self esteem in feeling like I can help my family being a co-signer on auto loans that would help them out but this stopping me from even helping my family and that really hurts me emotionally.
01/23/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	GA 30097	Web	Servicemember
I originally opened an account with XXXX that was paid in full on XX/XX/2021. Payment was processed and confirmed by XXXX XXXX for {$330.00} confirmation number XXXX. The payment was made via bank account ending XXXX. Account reflects zero balance on website yet they refuse to update account with credit bureaus. They are reporting that the account is still open and in charge off status with a balance due of {$330.00}. I want this account either updated to reflect a zero balance dating back to XX/XX/2021 or removed completely. XXXX has several lawsuits and claims already filed against them for incorrectly reporting accounts to the credit bureaus. I have called and emailed several times over the last few months to get this rectified and they have done nothing about it after months of promising to fix it. I have also disputed it with all three major credit bureaus yet XXXX keeps reporting that the account balance is valid. The credit bureaus should be held liable as well since I've submitted proof to them several times which included the payment receipt yet they have not removed it either.
05/15/2019	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	VA 23236	Web
Igota{$500.00}loanfrommoneylioninXX/XX/XXXX.IagreedtopayweeklyonFridays.MidXXXXIhadfraudissuewithmybankaccountsomyaccountwasdelinquentuntilifixedittowardstheendofXXXX.DuringthesecoupleweeksMoneylionwouldnotletmepaymyweeklypaymentwithanotherformofpayment.SoIhadtoputastoppaymentsoiwouldnotkeepgettingfeesfrommybank.OnceIhadmyaccountbackinorderItriedtoresumeXXXXpayments.For2weeksinarowmyattemptstopaygotrejected.Itwasverydifficulttogetincontactwithapersontofigureoutwhatwasgoingon.OnceIfinallydidmypaymentsresumed(XX/XX/XXXX)excepttheytoldmemyloanpaymentswouldberestartedsinceIhadmissedafewpayments,whichIthinkisunfairbecauseIdidcontactthemtotrytopay.For4weeksfromtheendofXXXXtomidXXXXImissedpayments(XX/XX/XXXX,XXXX,XX/XX/XXXX,andXX/XX/XXXX).SinceXX/XX/XXXXIhavebeenmakingmypaymentsweeklyastheyaredraftedoutofmycheckingaccountasacheckeveryThursdaynowfor{$9.00}.MycreditreportcurrentlysaysthatIam120-149dayspastdue.IhavecalledMoneyLionaboutthistheytoldmeIwouldjusthavetodisputeit.Ihavedisputeditseveraltimesofdifferentplatformsandmyaccountcontinuestonotbeupdated.ThisisreallyhurtingmycreditscoXXXX.
03/05/2023	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account	SC 29203	Web	Servicemember
I had deposited XXXX and XXXX into my money lion account. I purchased XXXX of that money into crypto current and I also spent XXXX XXXX on XXXX XXXX. My other purchase was XXXX XXXX for a car payment and another XXXX XXXX loan payment and also a XXXX XXXX gas station purchase. My account was closed and my funds were put on hold. I was contacted by the bank to provide proof of income and provide my drivers license and a bill of my address. I provided all of these documents and everytime the bank keeps asking for additional information. The second time the bank asked for the person name who sent the money and my relationship to them with that persons ID. I sent that and today i received another email from them asking me to provide more information. I have had numerous bank account and its never been this hard to get my own funds from an account. I will like to report this banking company and I will like my funds to be released expeditiously because this process has put me and my family in a financial burden. I have XXXX XXXX in my money lion account that i currently cant utilize.
11/13/2023	Yes	Checking or savings account Other banking product or service	Managing an account Fee problem	NY 132XX	Web	Servicemember
I have a membership with money lion the fee you pay is XXXX and you are not supposed to have any fees, but this is not only where the problem lies. They state that membership fee is waived I have statements and screen shots to this affect. I went through all my statements going back to XXXX where they have taken the fee of XXXX but never returned any funds to me as stated. So where is this money that was supposedly received? I did not receive any money back and this past month I made a loan payment 1 loan Payment after this loan payment was made they still came at me saying my account was not in good standing when it was. and took another loan payment plus charged me all these fees that are not supposed to be. I am on XXXX money is tight I am fighting for my XXXX XXXX benefits. I dont need a bank stealing I pay too close attention to my money. I have asked for a refund was denied. I am owed a couple XXXX dollars and they did this to someone else I had sign up. As they are out money. I recommended them. After taking a closer look with their nonsense I have everything you need.
08/19/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	NJ 08105	Web
I took out a loan with a company called ''Money Lion '' & I made all my payments on time I WAS NEVER LATE. I decided that I would leave for vacation with my family so I called money lion to pay off the remaining balance of the loan for a total of $XXXX so I wouldn't have to worry about it when I was away on vacation. I spoke to a money lion representative and he took my debit card number and told me congrats your loan is now paid in full. Soon after I received an email saying my payment has been scheduled for XX/XX/2018 '' YOUR LOAN IS NOW PAID IN FULL'' so I personally thought everything was fine to leave on vacation. When I finally arrived back I got a notification from a credit monitoring service saying I had a ''serious delinquent account 30-60 days late''. and I contacted the company about this matter to have this negative remark removed I've sent in pdf files of my bank statements and the email verification of the payment, as well I asked for a '' deletion letter '' but they refuse to give it to me. I would really appreciate if you guys can help me solve this issue.
10/22/2018	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	TX 782XX	Web
This company is now under the name of XXXX. I spoke with a representative a few weeks ago and she was kind enough to help me with my account and extremely pleasant. Unfortunately I had to call the company again because my account number for payments to be withdrawn was not changed. I called and all of a sudden they are unable to transfer me to specific extensions and they are unable to move payments something that was JUST done for me. Mind you I spend an hour of my time going through this ridiculous customer service merry-go-round that go me nowhere. Every time I requested a manager, I was told that they don't have managers, they have supervisors ... same thing! And I haven't had my issue resolved, which is going to result in me defaulting on my payments and affect my credit when it was this company 's error that this happened in the first place! They have changed their customer service and are outsourcing and I am not protected as a consumer. I am being asked more personal information every time I call and I feel deceived and leery of every doing business with them again.
07/30/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	UT XXXXX	Web
On XX/XX/2021 I received a series of emails in quick succession from MoneyLion indicating my new XXXX bank account is ready, my debit card is in the mail, my phone number has been updated and my mailing address has been updated. The problem : I never opened an account with MoneyLion and the phone and address indicated in the update emails are NOT mine - I don't live in North Carolina and never have. Whether this is truly fraud or some sort of bait tactic by MoneyLion themselves is unclear. Either way - it's criminal. I contacted MoneyLion and they agreed to close the account in question but would provide no other information or assurances. For example : " were any of my actual bank/credit accounts exposed or connected to the MoneyLion account? '' Answer : " we can't tell you that but we assure you nothing bad has happened. Have a nice day. Goodbye. '' What a crock! The fact that the account was created in the first place means something bad has happened. To summarize : my only impression of MoneyLion is a very bad one and I suspect I'm not alone. Fishy company for sure.
10/13/2022	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	NV 89104	Web
I had what they call a credit builder plus loan. Where a loan was taken out and i paid it back with out access till i paid it off. They reported my payments to credit companys. I paid the balance in full and my account failed to reflect my payment. I tried calling and messaging. I never got a response as to what was wrong. Then i was told an investigation was happening but why or what they were investigating was never disclosed. I was promined by numerouse reps that i would be updated. Never did anyone one email or call. I found out after calling that the money was gon na be realesed with no time frame. Then days later they claim it was denied because they didnt have my routing number. The routing number to themselves! They are the bank to which i have an account with. They same account used to make payments. So i find it hard to believe they didnt have it. And finally almost 2 weeks later i still dont have the money in my account. Mind you i paid it off because i was going to get the total sum. I needed it to make a payment to which is now late and i owe a late fee.
12/19/2023	Yes	Payday loan, title loan, personal loan, or advance loan Installment loan	Problem when making payments	NJ 07208	Web
On Saturday XX/XX/16 I contacted MoneyLion and asked them to please help me get current in my payments. I took a {$500.00} loan from them and they held {$75.00} in a " Credit Reserve account '' So the loan was {$420.00} with {$75.00} held for me. I fell behind on payments of {$23.00} due to the fact that my checking account was flagged for fraud and some other issues. I contacted them to please release the {$75.00} so that I could catch up on the loan payments using those funds. I don't want the money back. I just want to use the funds to catch up. They refuse to release the funds. They said they would only release the funds if my balance on the loan was {$75.00} or less. Now this is my money and this is extremely unfair that they will neither give it back or use it towards loan payments. THey are essentially holding it XXXX!! Additionally, they are holding this money that could have made me current and they reported me XXXX days late to the credit bureau. I asked to speak to a sueprvisor on XXXX different occassions and they always say XXXX is not available.
10/14/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	TX 78653	Web
I have membership with XXXX so I check my credit activity quite often and noticed a new account on my credit report for which I did not apply for and have no idea how the account was opened without me knowing. I called the company and they confirmed it was fraud, they asked me for my email to send me the findings of the investigation and on the same day I also started a dispute with XXXX. The dispute for the account with MONEYLION INC was not changed as a result of the processing of the dispute. XXXX stated that the company that reported the information has certified that the information is accurate. I do recall seeing my bank account debited in the amount of {$4.00} in XXXX for a membership with MONEYLION for which I immediately contacted my bank to investigate and reverse the unauthorized transaction and they did right away on XX/XX/XXXX, XXXX the account showed up on my XXXX credit report almost 3 months later. I have no knowledge of the company, never received any mail or email and I have a balance as of XX/XX/2021 that needs to be removed as soon as possible.
11/19/2022	Yes	Checking or savings account Other banking product or service	Opening an account Unable to open an account	NY 10452	Web
Good morning, my name is XXXX XXXX. Ive been a good member with MoneyLion for over XXXX to 3 years and they suspended my account for no apparent reason at all. I didnt even get a warning or email from MoneyLion company especially when I have my direct deposit from the city of New York XXXX XXXX XXXX XXXX They talking about Im receiving money from a third party whom I received money from which is cashapp and these third party payments where I earned income from. MoneyLion claims that my account is under investigation thinking about Im running a scam it something. Im a law abiding citizen. I send them valid documents of uploading my identification with a selfie of myself other documents of where I received my mail from and written a valid statement of the profession on what I do on my second job which is a independent contractor that does resumes research papers and other various things as well to earned a income. MoneyLion violated my rights and the contract agreement that I signed especially paying back the loan as well. Something has to give about this situation.
07/27/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Loan payment wasn't credited to your account	RI 02864	Web
On XX/XX/2022 I received instacash in the amount of {$100.00} in my roar money account. I then attempted to utilize money lion 's turbo transfer option to send those funds to my debit card which had been previously connected to my account. I initially received an error message, but attempted the transfer a second time and got confirmation via the app that it was successful. The funds were debited from my roar money account and the transfer is supposed to take place within minutes. It has not. The funds were never credited to my other debit card account, they are not in my roar money account and Money Lion still shows me as owing them the money even though I never had use of the funds. I tried seeking resolution that same day via support chat and over the phone but to no avail. I have yet to be contacted with any updated status and the funds have yet to show up anywhere. I never had use of the funds and therefore, do not owe this money. I either need to receive the funds or have the instacash loan written off as a result of their failure to send the funds properly.
01/14/2021	Yes	Credit card or prepaid card General-purpose prepaid card	Unexpected or other fees	CA 90620	Web	Servicemember
I have been using this card perfectly for a few months, I went to to XXXX XXXX on XX/XX/XXXX on XX/XX/XXXX I tried to use the atm, to get money it did dispense any money, I tried again on the XXXX of XXXX and had the issue, I continued to use my card, perfectly fine for the weeks to follow, I filed a dispute for the charges and submitted the dispute form and supporting documents for my claim to XXXX. even after I filed the dispute my account was working perfectly fine, on XX/XX/XXXX I I tried to use my card, and it wasnt working, so I started a chat with a representative at money lion I was advised that I had to send my state ID and a utility bill as they wanted to verify my identity, I complied with there request, today I get an email at XXXX say that my account is being closed due to unusual activity on my account, there was no issue with my account or unusual activity until it was time for my account to receive a provisional credit for the disputes, my account was not closed due to unusual activity, but because they did not want provide the provisional credit.
03/27/2019	No	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	TX 78259	Web
This is about website and app " MoneyLion '' https : //www.moneylion.com. The app claims to be a financial app that allows you to create an " investment account '' to save/invest starting with small sums of money, however, once the account reaches {$150.00}, there is no way to retrieve the deposit of {$150.00}. There are many other questionable " membership '' practices involving applying for a receiving a loan that seem non-standard practice at best, requiring XXXX XXXX monthly membership fee to access repaying the loan. There are no clear indications anywhere on the website nor app that show {$150.00} of your deposited funds will be restricted from withdrawal. When MoneyLion was repeatedly contacted by phone, there are no humans answering, through a vague and redirecting automated menu. Contacted by email has led to no response, and online " chat help '' redirected to the XXXX number ( XXXX-XXXX-XXXX ). Also, I am unable to access anywhere my actual account number on the " Investment Account. '' I can only provide the associated " Checking Account '' number.
03/11/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	MD 21239	Web
I'm reaching out because Money Lion has reported m as being 30, 60, 90 days late on XXXX, XXXX, and XXXX for a payment that never showed in the phone app as being late.. If I was late on a payment or payment didn't go through ; that's the first thing that should show up when I open the app and not only was I not notified but It didn't even show me being late in the app. I spoke with a customer service agent earlier and explained that even if the payment was missed : which it wasn't The next payment was due two weeks after and the payments all come out automatically. Please explain why I would miss a {$20.00} payment that's auto debited on the day I get paid?? Other people have had issues with bugs on the app and I've had issues in the past. My payments should be updated to all of my payments being paid on time because this as a error on the end of moneylion. It's literally $ XXXX {$20.00} - I wouldn't go 90 days and not pay that small payment ; while making payments. I will attach a screenshot that shows all payments being mad eon time within the moneylion app
10/01/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	MS 39212	Web
I am writing to file a formal complaint against XXXX XXXX and Money Lion regarding inaccurate information that has been reported to my credit report. I believe that I am a victim of identity theft, as I have no knowledge of any association with the accounts in question, nor do I acknowledge opening these accounts. Details of the Inaccurate Information : XXXX. XXXX XXXX Account : Account Number : XXXX Date of Alleged Opening : XX/XX/XXXX Nature of Inaccuracy : I am not aware of any association with XXXX XXXX, and I have not authorized the opening of any account with them on XX/XX/XXXX. XXXX. Money Lion Account : Account Number : XXXX Date of Alleged Opening : XX/XX/XXXX Nature of Inaccuracy : I have no knowledge of opening a Money Lion account on XX/XX/XXXX, and I dispute any association with this account. Steps Taken to Resolve the Issue : I have already contacted XXXX Bank and Money Lion to dispute the accuracy of the information on my credit report. However, my attempts to resolve this matter directly with the institutions have been unsuccessful.
02/02/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	OH 43219	Web
On XX/XX/23 I filed my second dispute with MoneyLion. The first took place in XXXX. My account was accessed my a hacker and used to withdraw money out on two separate occasions. The first time the dispute was resolved and I was happy with the resolution. The transactions were only about {$300.00}. This time on XX/XX/23 the dispute was for roughly {$2600.00}. The same thing happened this time it went on for almost a month. New external accounts were added to the account and money was moved around to people I have no contact with and never met. I filed a dispute with MoneyLion. During the dispute it took us an hour just to get into the account because my credentials to log in were changed. We went through like twenty transactions, they were all in California. I live in XXXX and have never been to California. Today I received resolution to my dispute basically saying they see nothing wrong with my account. Leaving me with a balance of {$2600.00} to pay them. MoneyLion is now requesting that I provide more details so that they can deny my dispute again.
01/26/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CA 958XX	Web
Well, I have a loan with Money Lion and the payments are {$84.00} a month. I initiated a payment for {$84.00} on XX/XX/2023. The payment was due on XX/XX/2023. Money Lion accepted the payment on XX/XX/2023, but also took another payment for {$84.00} again on the same day, which caused my XXXX XXXX XXXX XXXX checking about to have a negative balance and cost me a {$30.00} fee. I contact Money Lion about the issue several times and they hung up the phone in my face and ignored my emails. I had XXXX XXXX XXXX XXXX reverse the transaction and then Money Lion said I missed a payment and they would mark it as late for XXXX, and shows I next payment was not due until XX/XX/2023. They flat out refused to update their system. Then I sent a check to Money Lion on XX/XX/2023. My bank shows that Money Lion cashed the check on XXXX XX/XX/2023, but my checking account at Money Lion does not show a deposit for that amount. When I called Money Lion, I spoke with two people and they claimed that they never received the check, but it was in fact cashed by them.
10/04/2019	No	Checking or savings account Checking account	Managing an account Problem accessing account	TX 78754	Web
Hi, As of XX/XX/XXXX, I havent been able to log in to Money Lion checking account. I called innumerable times since then, talking to incompetent customer service agents and supervisors that tell me the ticket has been escalated ( more than 3 times ) and that their engineers have been working on it ( for almost more than a month now ) and I still havent been able to access my own account or pay certain bills ( that require transfers ). A few times in the past, they withheld funds that I tried to transfer to pay my car payment and credit card, and I was charged late fees for returned payments, even though I had the money in my account. I have not been able to see my account information, know my account number, or see my own investment fund. I have to call them to know transactions and balances, and they still have not fixed this issue. Every time I call, they act as if its the first time Ive spoken with them, and I have to start all over. Theyve also told me Im not the only customer in this situation. Im sure this is borderline illegal. Please help.
06/04/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	PA 190XX	Web
I had never heard of Moneylion before they started charging my checking account twice weekly. I looked them up online and contacted them by phone on XX/XX/XXXX. This was the first day that I had noticed the charges which started XX/XX/XXXX. I advised them that I had not agreed to any loan or other financial service from them. They were unable to find an account with my name or information, nor which account had linked my checking account to it. They agreed it was likely fraudulent and submitted it to their fraud department and assured me the card would be blocked from future transactions. I have since contacted them 7 additional times with no movement on the case. They however continue to charge my account twice weekly despite assuring me that it would be blocked. In addition, on XX/XX/XXXX, they issued a loan using my financial information which was also never authorized. They have should a general incompetence in resolving the matter and a willful disregard in actually verifying information presented to them to deter fraudulent activity.
05/27/2020	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with additional add-on products or services	CA 92883	Web
I have spoken with Money Lion about this several times and they have not provided a response. 1.I have tried to cancel mymonthly membership wuth money lion but they say I have to keep the money membership that costs {$20.00} if I have a loan with them. They refuse to cancel the membership. I have not been able to find any of this information in the loan documents and when I ask where the info is located I get told it's on moneylion.com and that's it. 2. They also reported the loan 30 days past due. On there online app it shows the account paid as agreed but they still reported ... I also have maid multiple payments on a due date that do not reflect on there online app.. 3. They also say that once I pay off the loan the will hold XXXX in escrow until I pay all monthly membership fees..this is is in none of the papper work I signed. ... I filed an internal complaint to remove the late notice from my credit as the loan always shows current and asked they cancel my membership but they wont do these things ... can you please help. I
12/16/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	NJ 070XX	Web
I attempted to make several purchases with a specific merchant using my XXXX XXXX debit card from MoneyLion checking account. The charges were all declined on the merchants end at the time they were attempted. MoneyLion was declined the attempts while also debiting my account. The XXXX attempted charges were all pending on my account. I called MoneyLion and explained the situation and they assured me the charges would not process and would fall off within 24 hours. I asked them to flag the transactions and notify me immediately if they processed and cleared. I didnt receive a notification after the conversation and figured the charges fell back to my checking account. Upon looking at my monthly statement I realized that all of the charges did indeed process and the funds totaling {$960.00} debited from my account. I disputed each transaction on XX/XX/XXXX. It has been over 10 business days and they have not responded to any of my multiple inquires about an update. MoneyLion declined to process my transactions but debited my account anyway.
07/31/2019	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	MN 553XX	Web
In XXXX Moneylion ( XXXX XXXX ) ran a promotion where they advertised a bonus of upto {$590.00} or 17 % of first paystub direct deposit and maintaining direct deposit for 3 months. See details below : 1. Join MoneyLion 2.Set up a direct deposit of $ XXXX 3. Opt in to bonus 4 Maintain direct deposit for 90 days to get bonus ( this needs to be 90 % of your initial direct deposit ) 5. Bonus you receive will be 17 % of your first direct deposit I opened the account, opted into the promotion ( see attached screenshot ) and maintained direct deposit of {$3200.00} XXXX XX/XX/XXXX ), {$3100.00} ( XX/XX/XXXX ), {$3100.00} ( XX/XX/XXXX ) and {$3100.00} ( on XX/XX/XXXX ). Even after meeting the promotion terms, I did not get the promised bonus of $ XXXXpromotion terms, I did not get the promised bonus of {$550.00}. When I contacted Moneylion they are deceptive and saying that I did not click on the enroll promotion button even though I did. Please see attached screenshot for confirmation. Kindly issue the promised bonus of {$550.00} immediately.
06/25/2021	No	Debt collection Payday loan debt	Attempts to collect debt not owed Debt was result of identity theft	CA 95833	Web
Despite written requests, the unverified items listed below still remain on my credit report in violation of Federal Law. You are required under the FCRA to have a copy of the original creditors documentation on file to verify that this information is mine and is correct. In the results of your investigations, you stated in writing that you verified that these items are being reported correctly? Who verified these accounts? You have NOT provided me a copy of ANY original documentation ( a consumer contract with my signature on it ) as required under Section 609 ( a ) ( 1 ) ( A ) & Section 611 ( a ) ( 1 ) ( A ). Furthermore you have failed to provide the method of verification as required under Section 611 ( a ) ( 7 ). Please be advised that under Section 611 ( 5 ) ( A ) of the FCRA you are required to promptly DELETE all information which can not be verified. This account has already been removed from my XXXX report and needs to be completely removed from my XXXX and XXXX within 10 days or less. I have uploaded all the necessary documents.
06/18/2021	Yes	Checking or savings account Checking account	Closing an account Can't close your account	TX 75025	Web
On XX/XX/XXXX I received a MoneyLion Debit Mastercard from MoneyLion/XXXX. The card was attached to a XXXX account. I did not open this account, and I did not request the card. I did not activate the card once it arrived. Instead, I tried to find out how this account had been opened, and I tried to make sure it was closed. I tried all three of the contact modes listed here : https : //moneylion.zendesk.com/hc/en-us/articles/360032632292-How-Do-I-Contact-Support- ( chat, phone, and email ). Chat and email redirected me to phone, though, so there was really only one contact mode : phone. When you call the phone number ( XXXX [ XXXX ] XXXX ), there are endless phone trees that don't include an option for closing an account, for reporting a fraudulently opened account, for talking to a representative, etc. And if you don't choose one of the available options, the call is terminated. In short, I have found it impossible to reach anyone at MoneyLion who will give me some information about this fraudulently opened account and help me close it.
12/10/2020	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	IA 502XX	Web
MoneyLion, or XXXX who is backed by XXXX, have closed my account and suspended my withdrawals, purchases, everything, in which I receive my federal unemployment benefits, due to suspicious activity.. but cant give me a straight answer. I have been hung up on many times by reps who are lazy or just dont know what theyre doing. They make it near impossible to speak with a supervisor. It is also my understanding that an account receiving federal benefits MUST be reopened within 1 business day after receiving the funds from the depositor. And it is also illegal to freeze funds especially from federal benefits. These people have caused myself, and my children to go hungry because my funds are locked up tight with no key. I wasnt even notified of anything on my account. No mail, email, nothing. I will be contacting a banking attorney regarding this as well. It even says on my app, that I can use my debit card to make purchases and withdraw cash. Nope, when I went to the atm, it said, unauthorized activity and the other said stolen card.
06/13/2020	No	Payday loan, title loan, or personal loan Payday loan	Loan payment wasn't credited to your account	NY 112XX	Web
I've reached out to customer service on numerous occasions trying to rectify the problem which didn't work apparently there was an issue on moneylion end where they didn't process payments for part of the month of XXXX of XXXX and caught their mistake to which they initiated the payments on back to back days nearing the end of the month fast forward to the month of XXXX of XXXX they made an error again where as they stated I missed payments which I contend I did not which my bank statements are supporting documents because of their mistakes/errors I had to agree to a new term which extended the loan and not only that they've reported my loan as delinquent to the credit bureaus twice even after I agreed to new terms upon looking over my bank statement Moneylion failed to initiate the payment of {$9.00} but did debit the membership fee of {$4.00} which is an error on their part as both the loan payment and membership fee are supposed to be debited on the same day my account always has sufficient funds to cover any bills that I have to pay
05/10/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	GA 30312	Web
I requested a withdrawal from my MoneyLion investment account on Tuesday, XX/XX/ for the total amount of {$480.00}. After waiting 5-7 business days, I checked my account only to see that it had been cancelled and not by me. A member of the team put in a ticket to resolve the issue and said I should receive a follow up email. After about a week, I called in to see what was happening. Another member put in a ticket and marked it as urgent and said that I would receive a follow up email. On XX/XX/XXXX, I wrote in to their chat to get an update. I was told that it was still under review and to send in a picture ID to further the review. I also asked to speak to a supervisor, which couldn't happen over chat. So, I was supposed to receive a call from one within 24-48 hours which has not happened. Today it is XX/XX/XXXX and I wrote in the chat to express my frustration. The issue is still under review and they can't release my money. They have no idea what caused the transaction to cancel and I don't know how much longer I will have to wait.
07/23/2019	No	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	CA 94704	Web
Signed up XX/XX/2019 for MoneyLion after seeing Pave the Wave bonus ( XXXX XXXX XXXX ). Opted into promotion and set up direct deposit during XXXX. Received direct deposits XX/XX/2019 for {$3500.00}, XX/XX/2019 for {$3100.00}, XX/XX/2019 for {$3100.00}, XX/XX/2019 for {$3100.00}. This meets the offer 's qualifying Terms and Conditions " To be eligible to receive matching contributions, participants must be in good standing with MoneyLion and must maintain direct deposits of at least {$500.00} per deposit ( after tax withholding ) ( Minimum Deposit ) into their MoneyLion Checking Accounts at all times after opt-in and through the date of the matching contributions, as described below. '' Timing of Matching Contributions states they are to be awarded 90 days after initial deposit ( XX/XX/2019 ). Called customer service on XX/XX/2019 and again on XX/XX/2019. Latest call informed me that because there were intermediate deposits of small amounts ( {$0.00} and {$0.00} on XX/XX/2019, {$0.00} and {$0.00} on XX/XX/2019 ) I was disqualified.
12/13/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	NC 27511	Web
I have attempted to verify information that MoneyLion is inaccurately reporting to the credit bureaus multiple times. I have provided my bank statements showing payments made, but they continue to report the payment as late to the credit bureaus. I have disputed the items with each credit bureau as well. The most recent disputes were made on XX/XX/22 and all came back verified. I submitted the information obtained from MoneyLion showing the account paid on time, but the results were listed as " verified ''. This company has continually misreported information to the credit bureaus, causing a negative impact on my credit scores. Accounts are being reported as secured loans when they are not, payment historys, balance histories, monthly payment amounts, etc are all either left blank on my credit reports, or inaccurate. I would like these accounts removed from my credit file. Each MoneyLion account contains inaccurate and incomplete information that is repeatedly verified as accurate each time I submit evidence to the contrary.
05/18/2023	Yes	Checking or savings account Checking account	Managing an account Banking errors	SC 29611	Web
Moneylion is an app that allows you to borrow cash, Moneylion states I didn't pay back this {$28.00} on XXXX. Even after me giving them my bank statement and my email confirmation that I received from Moneylion after the payment was made they still have my account owing them {$28.00} for over a year, waiting on me to pay back an amount that I have already paid, I even paid additional {$35.00} because he transaction caused my account overdraft, and a year later I am still being told that I did not pay this amount that I paid, also they are playing on people intelligence Please Download this app, they already that 2 transactions can not be made back to back you have to pay the old one off before they are able to give you a new instacash borrow ... and they are acting like they don't know this but the whole organization knows this and they are simply playing on peoples accounts and acting like people owe them money when really do they need to get hit with a large fine because they are using people to pay extra money we don't owe
04/24/2023	Yes	Checking or savings account Other banking product or service	Problem with a lender or other company charging your account Transaction was not authorized	LA 700XX	Web
I received a letter from the IRS stating that my stimulus payment was made to a XXXX account that did not belong to me. I called XXXX and was told that was a Moneylion account and the money was deposited there. I reached out to ML on several occasions only to be blown off that is not their account number. After doing a review on XXXX XXXX ML finally reached out to me to tell me yea money was deposited there to an account that did not have my name of it. But its not their problem reach out to the IRS. I dont see how they both are not responsible? How can they accept a deposit that is made out to me and allow it to go into someones account? They said oh well the money was taken the account closed. Had they not accepted a deposit for someone other than the person it was intended for and returned it maybe I would have gotten my money. This is a nightmare that I have been trying to solve for years now. Only to be blown off and not even told the name of the account it went into. I have never given the IRS any ML or XXXX numbers.
03/09/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	IL 60653	Web	Older American
MoneyLion plus XXXX offers a multiple of products. An invitation to join and I did only to discover a bate to get you switch bank to get loans and other products to create a hardship if not careful. My issue is with XXXX product which offers loans with no interest plus ask you to TIP from {$0.00} {$9.00} and asks 2 times plus charge a fee if you request to receive quickly. Should you sign up and this company your banking then you get your check up 2 days earlier. Plus offers product of credit fixing {$19.00} monthly fee in order to receive XXXX. Misleading and discriminatory products. My complaint is this company posted repayment on XX/XX/2022 when it should have posted XX/XX/2022 and created an overdraft fee of {$36.00} at my bank. The explanation they gave is thats the date and I had an opportunity to change date, not true. Because the other products/fees posted on XX/XX/2022. Plus because I did not opened an account by changing banks, an account that was a virtual wallet account. Please investigate the fraudulent scam
03/15/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	ME 04240	Web
I took out the loan last summer and after multiple missed payments ( their fault ) I decided to pay off the loan and get my credit reserve returned to me. I paid off my loan XX/XX/2021 and was notified I would receive my money by XXXX. That date came and went and still nothing. I contacted support several times and was given the run around every single time. Finally a rep told me that the issue was that my account on file was closed and thats why there was a delay. No one from the company notified me of the issue. I was told in order to receive my money, I would have to open an additional account with them. I did that and was told it would be XXXX calendar days. Its been XXXX weeks since I paid off my loan and Im still without my money. Every phone conversation has been recorded by the company and the rep I spoke to today confirmed that everything I told her was in my account notes. I was told today that the rep has escalated the issue to their special team and I should have my money soon. This is completely unacceptable.
10/29/2019	Yes	Debt collection Payday loan debt	Took or threatened to take negative or legal action Threatened to arrest you or take you to jail if you do not pay	OH 43402	Web
The collections agency for this company has called numerous times, often leaving threatening messages regarding a debt I owe to them. The messages were in such gross violation of the fair debt collection practices act, that I didnt even give them a second thought as being an actual debt collection agency until last week. They have called representing themselves as attorneys and law enforcement, they have used terminology that would lead an ordinary person to believe they were going to arrest me for not paying the debt, and insinuated that I had committed some serious crimes by not paying the debt. They also created the illusion that they were going to seize my assets, which the contract provides them no right to, and they somehow have information about one of the vehicles I own. They brought up this information during the only conversation Ive had with them, presumably as a scare tactic to make me believe they were going to seize my car. In addition to these violations of the law, they are also very rude and disrespectful
07/05/2019	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	VA 201XX	Web
MoneyLion Bank is operating a fraudulent rewards scheme where new customers are promised a promotion match on their initial direct deposit, but these matches never take place and the bank is arbitrarily refusing to honor the terms of the promotion. The " pave the way '' promotion operated by MoneyLion ( XXXX : //XXXX.XXXX.XXXX/XXXX/ ) promises a 17 % match on initial direct deposits - this match was not honored on my account even though promotion terms were met. Several comments on public forums seem to indicate that MoneyLion is refusing to honor the terms of the offer, based on arbitrary requirements ( see comment section here : https : XXXX ) I deposited {$3700.00} to my new MoneyLion account via direct deposit on XX/XX/2019. A second direct deposit of {$5000.00} was processed on XX/XX/2019. These direct deposits meet the offer terms and I should be awarded the 17 % bonus on the original direct deposit. I request that MoneyLion acknowledge the inaccuracy of their promotion terms, and provide appropriate remedy.
02/19/2021	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	PA 19146	Web
XX/XX/XXXX : Lender for housing loan ran my credit report and found bill for {$510.00} that was unpaid from " Money Lion ''. I have never had a MoneyLion account, nor knew what this company was. XX/XX/XXXX : Called company to report fraud. They opened a ticket and asked for no information or forms from me for their " investigation ''. XX/XX/XXXX : Called company to speak directly to Fraud Department and they would not let me. Said they made another ticket to open the investigation. XX/XX/XXXX : Received word that their " investigation '' is closed despite not asking me for any documents and they claim it was not fraud. Address listed is for house I have not lived in for 6 years, the phone number is not my phone number, and I have checked the account they claim the money was deposited in on XX/XX/XXXX and there is no evidence of the transfer ( see attached bank statement- nothing under deposits that fits this " loan '' ). Phoned the company again and they have not called back or let me talk to Fraud Department.
03/03/2020	No	Payday loan, title loan, or personal loan Installment loan	Problem with additional add-on products or services	KS 66605	Web	Servicemember
my chp XXXX bankruptcy included a loan from moneylion which was discharged. since I filed for the bk the company has been charging me {$10.00} for this moneylion plus membership that was a non negotiable surcharge in order to obtain the original loan. I have once already complained to this company that they were taking bi weekly payments out of my check for the principle and interest of the loan while I was in the bankruptcy and they therefore refunded the transactions that occured during the automatic stay of relief. However this MONEYLION PLUS MEMBERSHIP FEE IS A HIDDEN CHARGE THAT THE COMPANY IMPOSES IN ORDER TO OBTAIN THE ORIGINAL LOAN AND SHOULD HAVE ALSO BEEN STOPPED, WHICH MONEY LION HAS FAILED TO CEASE COLLECTION UPON AS OF XX/XX/2019. I request that money lion returns all of the funds collected from my XXXX XXXX account DUE TO THIS MONEYLION PLUS MEMBERSHIP TOTALING {$150.00}, as of XX/XX/2019 and IMMEDIATELY CANCEL THIS MONEYLION PLUS MEMBERSHIP WHICH WAS THE ONLY WAY I WAS ELIGIBLE FOR THE ORIGINAL LOAN.
09/24/2020	Yes	Debt collection Payday loan debt	Attempts to collect debt not owed Debt was paid	UNITED STATES MINOR OUTLYING ISLANDS 66605	Web	Servicemember
This account was paid off XX/XX/2019, have received several paid notifications and now they are saying they did not get paid even after I have sent them TWO copies of my bank statement showing it HAS been paid in full. This company is saying that " This was not sufficient, and she was asked to provide a 30-day bank statement. Ms. XXXX provided the bank statement however the statement appeared to have blacked out multiple transactions. It was apparent that the reversed transaction for the {$160.00} was redacted. '' How can they know what was redacted and what was not? I redacted information that had NOTHING to do with this company is my PERSONAL FINANCIAL matters and is NOT SUBJECT to MoneyLion 's approval or not -- I SENT THEM TWO BANK STATEMENTS SHOWING PAYMENT IN FULL OF THIS DEBT and they REFUSE to acknowledge this was paid - my statements are showing the payment went through - I never disputed anything - they are FRAUDULENTLY TRYING TO EXTORT MONEY FROM ME FOR A DEBT THAT WAS PAID IN FULL OVER A 1.5 YEARS AGO
09/20/2021	Yes	Payday loan, title loan, or personal loan Payday loan	Problem with the payoff process at the end of the loan	TX 78723	Web
My entire account was paid off in full with Money Lion some time in XX/XX/2021. Via telephone, I received confirmation that my account was paid off and that my account was deleted. Despite this, I have continued to receive emails telling me that I owe funds to my account. Since my account was deleted, I have no option to sign in and check to see if there's anything owed. I have contacted the company 3 times via telephone since the start of XXXX in an attempt to get a statement or email from the company confirming that my account was paid off, and was promised every time that I'd receive an email within XXXX hours. Never received any emails aside from those continuing to tell me I owed money to the account. I'm making this complaint because I do not want anything sent to collections by this company for my account not being paid, their lack of response on this issue comes off as shady and potentially predatory. I believe my Service Request # for the first phone call to them was XXXX, the second # was XXXX.
08/07/2019	Yes	Checking or savings account Checking account	Managing an account Banking errors	TN 381XX	Web	Servicemember
MoneyLion is a new bank that was offering a 'Pave the Wage ' promotion to join. The promo was 17 % of initial direct deposit, up to a max of {$590.00}. I signed up and opted-in to the promotion and made my first direct deposit on XX/XX/2019. I never got a confirmation, so I emailed the company to make sure I was eligible. The reply states I would be opted in to the promotion. I then made continuous direct deposits of my pay every 4 weeks. The promo states the {$590.00} bonus would be paid at 90 days. It has been well over 90 days and no bonus. I tried to contact the company by email, XXXX XXXX, XXXX XXXX, and using their online help. I have not received a single reply. And, within the last week, the company raised {$XXXX} XXXX dollars and now has a valuation of $ XXXX. Terms : XXXX XXXX XXXX Copy of email : XXXX XX/XX/2019, XXXX XXXX Hello, Thank you for your response! I have submitted your information to be included to be opted in. We appreciate your patience! Best Regards, MoneyLion Support Team
11/21/2022	Yes	Checking or savings account Checking account	Managing an account Banking errors	OH 43607	Web
I made 3 charges on XX/XX/2022 XXXX XXXX fil a {$69.00} XXXX XXXX XXXX a {$46.00} XXXX {$220.00} These charges were canceled by the merchant and refunded instantly. My bank charged me and did not release the refund the authorization expired instead of being put back it just canceled out to zero. My account was drew into the negative and then they refunded the money they owed me. Theres no account transaction history showing this nor does my back statement show this activity under the bank security act its illegal to not have detailed transaction history for each checking and savings account for 5 years minimum after information is obtained they keep deceiving me and misleading me telling me the funds were returned on XX/XX/2022 also XX/XX/2022 also XX/XX/2022 none of this is XXXX correct because they didnt Return the money to me I have proof and at this point theyre putting me through unnecessary hardships. I want my money back immediately! I also want compensation for the financial hardship Ive endured
05/14/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	NY 10591	Web
MONEYLION PROTECTS HACKERS WHO STEAL YOUR DATA AND PROMOTES FRAUD WITH THEIR PLATFORM I found that MoneyLion had opened a bank account without my permission and the only way I was notified was with the envelope that contained the debit card with the account number in it. I clearly did not ask for this and I do not want my credit to be ruined as a result. This was documented in two previous complaints, and they claim that they " helped '' by suggesting I submit to a credit freeze, even though their fraud detection failed and NO OTHER COMPANY HAS HAD THIS ISSUE. When I contacted the company to resolve this issue and figure out who had hacked my account, after admitting it was fraudulent, they refused to help me and instead sent me to FAQs about credit freezes, hiding behind their own privacy policies to protect the perpetrator who hacked me, claiming I have to file a police report to get this information. Why am I having to do this work to file out a report when their system was the one that failed?
05/10/2023	Yes	Payday loan, title loan, or personal loan Payday loan	Money was taken from your bank account on the wrong day or for the wrong amount	FL 335XX	Web
XX/XX/2023 I took a {$90.00} advance from money lion XXXX and declined to leave a tip since they were charging a {$8.00} fee to send money. Repayment was scheduled for XX/XX/XXXX for total of {$98.00}. on XX/XX/XXXX the XXXX was paid in full from my XXXX acct then another {$2.00} was taken. When I contacted operator they said it was for the tip. I sent them all my screen shots and they said they would credit me this time but acted like I did something wrong. On XX/XX/2023 I borrowed another XXXX from XXXX. Again without tip but set it up to be paid directly from my money lion acct. To be paid back on XX/XX/2023. I received 2 {$5.00} boosts so it brought the total owed to {$100.00} with fees. So the XXXX was debited then another {$2.00} charge. Once again they say it's from the tip and once again there was never any tip scheduled. They say there crediting my mistake but how can they keep doing this. And if I'm not the only one this is happening to they are making load of money that there stealing
12/06/2018	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	CA 94608	Web
I have paid off my loan for XXXX in full and have tried to cancel my " membership " in Moneylion so that I can be refunded the money owed to me from membership fees which are supposedly held for me as an investiment. But I am either unable to reach the company by phone or email and when I finally do reach them after spending literally 90 minutes waiting on the phone, I am told that I can't cancel my membership until pending charges are processed. I was told that this would happen by XX/XX/XXXX but when I reached them they keep procrastinating and refusing to cancel my membership. According to my accounting, besides paying the loan and interest in full, I paid an additional XXXX as membership fees which are supposed to be refundable when I cancel my membership. Because I already withdrew XXXX, I should be owed XXXX. Instead I was told that I would be refunded XXXX This is fraud and not right. I want my membership cancelled immediately and I would like to be refunded the XXXX owed to me. Thanks
10/04/2023	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	FL 33169	Web	Older American
On XX/XX/2022 my bank accounts were jacked and someone uses my private information to request a loan with a company called money lion for an amount of {$1000.00} usd. A report was made immediately with XXXX XXXX XXXXXXXX my bank and some charges and debits made to my checking account were credited immediately, it took a few months the investigation to be completed and closed by the bank, but recently I applied for a credit card and my credit respond was denied in part because I had a delinquent account unpaid which is this particular loan that I never made nor received many for such company. XXXX XXXX sent me copy of the agreement and told me that I made such request of loan. Obviously they want me to sent my personal information to them to verify but I told them no way Im goin to provide such information to someone I have not make any transactions ever before. May request at this time is to get help from your end to solve this issue the best possible way Thank you very much for your help
09/09/2019	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	VA 241XX	Web
A XXXX XXXX XXXX Report has been completed with no resolution or a response. Money Lion has had a troubled history with actions taken by VA & other states. I signed up for the {$79.00} membership plan including {$29.00} + {$50.00} mandatory investment. The online message system is unacceptable. The contact forms online serve no purpose as every time, there is absolutely no resolution. You get non resolved emails. Additionally, Money Lion online does not match what is available on the PHONE APP and I do not have a smart phone. I have no idea my checking acct bal unless calling and no statements with the online account. No view of checking or investment accts. I have a review by XXXX XXXX and I need statements email to me by tomorrow. Additionally, money lion takes about 9 days to credit the money to the investment account. My loan # is XXXX. Checking XXXX XXXX acct XXXX. Additionally, they purposely hide their phone number of the New York Corporate Office - no one knows what their number is.
07/12/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	TX 77584	Web	Servicemember
A fraudulent account was set up in my name by a company named MoneyLion ( I've never heard of or applied for anything from this company ). I contacted this company three months ago to make them aware of the issue. In turn, they stated they closed the account. Two months later, a 30 day past due alert was posted on my credit reports for XXXX, XXXX, and XXXX. I immediately contacted MoneyLion again to make them aware of the errors. They researched the account and notified me, through email, this account is fraudulent and the account is closed and they will report it to the credit bureaus. Three days ago, I received a notification that the accounts are over 61 days past due. This has brought down my credit scores substantially and is preventing me from refinancing a property I own. I feel as though MoneyLion is not taking the steps they claimed they are taking and therefore putting my credit profile at risk. Your assistance in the matter is greatly appreciated! Thanks, XXXX XXXX
06/01/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	TX 75150	Web
I filed bankruptcy XX/XX/2021 and it was discharged XX/XX/2021. MoneyLion Inc was included in the bankruptcy. They keep reporting the discharged account as a charge-off with a balance due of {$380.00} and the account updates as a charge off every month. I have disputed through multiple credit bureaus and MoneyLion Inc continues to verify this inaccurate information and it has remained on my credit report, hurting my report and score. I have received denials from credit card and loan companies stating that my last delinquency is too recent. What they are doing is illegal and a violation of my bankruptcy automatic stay as they continued reporting a charge off and balance after receiving notification of the bankruptcy filing and it is a violation of my bankruptcy discharge as I no longer owe the debt. The last time I disputed the information, I sent a copy of my bankruptcy petition showing the creditor was included in my bankruptcy and they still refused to remove the information.
07/17/2021	Yes	Payday loan, title loan, or personal loan Payday loan	Charged fees or interest you didn't expect	FL 32811	Web
I signed up for MoneyLion for a loan, which requires a monthly membership fee of {$9.00} for access to this and other features. They release XXXX for the loan and hold XXXX until you pay off the loan. The loan repayment terms is about {$45.00} every paycheck. They also have an XXXX feature to get quick cash when you need it with no fees ( supposedly XXXX. I took out one quick cash advance of {$50.00}. I was debited {$59.00} for repayment. This morning, I woke up and see I was charged an additional {$330.00} two times for XXXX XXXX. So, in total, I took out {$50.00} in XXXX and was debited, {$720.00} for XXXX XXXX. I am not sure where these charges are from as I only took out {$50.00} once, and the terms of my loan didn't include two payments of {$330.00} on top of each other. I would like my money back and my account canceled. I did not authorize this. No one informed me of this and it is grossly unfair and abusive being a company that supposedly helps you build credit.
06/27/2020	No	Payday loan, title loan, or personal loan Payday loan	Incorrect information on your report Account status incorrect	NJ 07631	Web
I have contacted MoneyLion many times to update their system and address disputes with XXXX. They have provided a letter addressing this but XXXX will not ACKNOWLEDGE the letter, therefore the dispute continues to come back as " REMAINS ''. I am demanding that MoneyLion, account # XXXX update their system to current or Never Late so that disputes are updated. I have contacted MoneyLion MANY TIMES asking them to provide accurate payment history to XXXX. This is my 5th dispute with this matter. I AM BEYOND FRUSTRATED!!!! This is an incorrect reporting of my account status and clearly a violation of my consumer rights. According to the Fair Reporting Act " Accurate Reporting If inaccurate information is discovered in your file, the consumer reporting agency must examine the disputed information, usually within 30 days. I will continue to report this company with the consumer finance division until my consumer rights are protected. Again, correct and remove this.
07/25/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	OK 730XX	Web
Appx XX/XX/22 I called moneylion and asked for a stop to be put on my account and to close it out. They did but something went wrong in their system and it did not process. I called back a few weeks later asking again that they cancel my account completely and stop any and all payments. They agreed to do so. XX/XX/22 money lion charged my account 4 different time in the amounts of {$5.00} {$5.00} {$5.00} and {$6.00}. I called demanded a refund due to these being unauthorized charges. They finally agree again to cancel my account ( after its already supposed to have been done 2 previous times. ) XX/XX/22 my account is changed {$5.00} ( After agreeing that they will no longer be taking any money out of my account. ) I received and email stating this is to confirm that the no Round Up transfer should ever be processed on your account. We do apologize on this inconvenience. Thank you for being the best part of MoneyLion. XX/XX/22 {$5.00} was withdrawn from my account.
11/04/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	GA 30083	Web
When I opened the Money lion account and got a loan with them in XX/XX/XXXX, shortly after, my bank card that they automatically withdraw fees/payment from was compromised. I immediately reached out to them through their app, and updated the payment method. When I saw it did not automatically withdraw on the due date I called them to see why. They told me it had not updated in their system and that they would waive any late fees if I just paid right then. So I paid all of the payments right then. After updating my payment method over the phone with a person, I never had any issues with payments being taken out of my account and was paid in full by XX/XX/XXXX. I recently got a subscription for experian and saw they were reporting I was late more than 30 days almost 6 months in a row. This was impossible! I reached out to them and they would not remove this from my credit report, and said I would have to dispute it. They have still not removed this inaccuracies to this date.
11/03/2021	Yes	Debt collection Payday loan debt	False statements or representation Impersonated attorney, law enforcement, or government official	TX 75104	Web
A representative called my house, my cell, and texted me in a matter of XXXX at least XXXX times, and then they proceeded to call my employer and misrepresent themselves as an employer for the XXXX XXXX Department , they talked to three different people about a past debt, to XXXX XXXX , XXXX XXXX , and XXXX XXXX , now my employment is up for review, and I look like a criminal to my employers. In a time where we are dealing with a pandemic, I suffered a XXXX XXXX, which cause me to visit the XXXX. and my character was defamed and defiled, by a debt collector who was abrasive, and lying about his/her position, and what they were doing. This debt is old, and should be charged off, but keep being resold for the purpose of embarrassing and harassing past clients. This is unwarranted and unlawful behavior, and will my attorney has been called and will also be reaching out out, no case numbers were left, only to say they are coming either to my house or my place of employment.
10/19/2020	No	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	FL 32256	Web
On XX/XX/2020 unauthorized charges on my account were made ( {$800.00} worth ). MoneyLion was notified within minutes due to my alerts on my account. I was told charges were pending and could not dispute. I had to go through my own cancellation of my card. It is now XX/XX/2020. There have been 17 calls made with multiple agents making up things on the phone. Called today and the agent didn't see my dispute until after almost a 10-minute hold. I still have multiple charges pending that have been then there for almost 30 days. They send dispute forms through SMS but want you to email it back to them. I had to email them 3x before they finally " got '' the dispute forms. Agents say it takes 20 business days to add a dispute credit. All that on top of them not allowing you to transfer money out of your own account. I have never had a banking experience this unsavory in my entire life. I just want my money back so I can move on to someone who cares about their customers.
06/25/2022	Yes	Checking or savings account Checking account	Managing an account Banking errors	WV 26508	Web
On XX/XX/2022 {$180.00} was transferred from my XXXX account into my money lion account, after which a hotel room was booked on XXXX. I only knew about it when an email came to my email confirming a reservation at a hotel I had just stayed at on the night of the XXXX. I thought this was odd so I called XXXX and they said that I had booked a room and I said but I didnt and they told me they werent doing anything about it because they have no contingencies in place for fraud like that. So I reached out to money lion to file a dispute, only for them to say they werent giving the funds back either because of the transfer Happening right before the purchase, well I didnt make the transfer either. Someone took control of my number and removed the service from my phone and somehow gained access to all Of my info, it has since been changed but nonetheless, Ive had enough issues with the XXXX fraud in the last few months and the last thing I need is to not get my funds back.
12/14/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	MI 49017	Web
I filed a dispute against XXXXXXXX XXXX XXXX for XXXX transactions because I did not receive the service I thought I had paid for. XXXXXXXX XXXX claims that they are regulated by the state when in fact because of a law passed in XXXX allowing all tribal casinos in XXXX to regulate themselves they are not. They are also not acredited with the XXXX and have a D- rating with hundreds of complaints similar to mine. Money Lion investigated my dispute and found there was an error and credited my account for some of the transactions and stated any fees related to the transactions would be credited as well. They have now denied XXXX of them which I appealed and have asked me to submit more information, which I have. However, they already investigated the dispute as per their own documentation that I attached and found the dispute in my favor and have credited me some of the transactions. They also stated all fees related to those transactions would be credited as well.
10/17/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	AZ 85017	Web
Just recently I went to purchase a car and when they did my credit check they brought it to my attention that I have a small online loan that was issued to me from a money lion bank. I have never heard of this Bank nor have I ever banked with them. I have had my driver 's license and social security card and birth certificate stolen twice in the last 3 years I wasn't aware that there was anything on my credit report and now that I am I'm trying to cover all my bases before the situation gets any worse. Not only is there a strange charge from this money line Bank online credit report but there's also a charge from some medical firm or something for {$1000.00} when I've had medical insurance the entire last 7 years so I'm trying to resolve that issue as well right now with my insurance company and I would like to have that taken off and credited on my account as well because you know I will get that paid and straightened out and it shouldn't be penalizing my credit.
05/02/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	SC 29412	Web
I had XXXX separate loans with MoneyLion. These loans were titled XXXX XXXX XXXX. I took these loans out for the purpose of rebuilding my credit after my divorce. I never even used the money. It sat in my MoneyLion savings account for the entire time of the loan to repay the loan. I made all payments on time and after loan was paid off they continued to charge me for the loan. When I first noticed this on my account I disputed it personally through all XXXX credit bureaus. As well as a credit repair service I was paying for. After getting XXXX results that way, I contacted MoneyLion and was escalated up to a supervisor. He confirmed that all loans were paid off and that MoneyLion actually owed me money instead of the way it was reported on my credit reports. He refunded me my money and assured me they would be removed. XXXX months later it is still on my report. I have a letter from the supervisor I spoke with that day stating the correction. I will attach below.
03/30/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	LA 71446	Web	Servicemember
I recently realized that my money lion credit builder loan is reporting at be closed and charged off thru all 3 of the credit bureaus. Even after bring the account to a current status the incorrect information had repeatedly been entered on all 3 of my credit reports. The purpose of money lion is to help individuals with troubled credit improve their financial life. Currently my account status, balance and the amount of the loan is showing incorrectly : I have spoke with and emailed their customer service to include screenshots and the response is that the account is accurate. After filing a dispute for the same thru all 3 credit bureaus ; this account is being illegally validated as being account to each of them even with the submission of the screenshots from this companies website showing the payment history and current status of the loan. My next payment was due yesterday and I did not make it because an account can not has both an open and charge off status.
12/26/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	AZ 85254	Web
I opened an account with MoneyLion. After using them for several months, they stated that they were closing my accounts because they don't like my spending habits. They also said that since I had " unusual spending '', that they refuse to give my money back. I had money in a checking account, a crypto account, and a small investment account. I asked them several times and they refuse to refund it. I also was abused by their usary loans. They will give you up to {$100.00} until your next payday for {$7.00}. They claim it is not interest, but a fee. Buf if you do the math, they are getting the equivalent of a 7 % return in 2 weeks which is off the charts. If you only need the money 1 day before payday, still {$7.00} which would extrapolate to thoousands % interest per year. I tried to find them on the XXXX XXXX XXXX website but can not even find the company or the parent company. I am just requesting that they refund the money that they froze, around {$100.00}.
12/02/2020	Yes	Checking or savings account Checking account	Closing an account Can't close your account	KS 665XX	Web
I received an unsolicited debit card from XXXX/MoneyLionin the mail on Saturday, XXXX. I found the company website and called the support number first thing Monday morning, to find details about how the account was opened and that it be closed. They refused to closet the account until I provided a signed affidavit to their fraud department. On XXXX, the fraud department emailed me requesting that I complete the affidavit and provide several pieces of personal info ( driver 's license, scanned social security card, proof of residency, etc ). They did not provide a secure way to upload these documents. I am currently waiting on more information from them, but am very uncomfortable with how this was handled so far. I provided my name, address, phone number, and last four of my SSN to the customer service rep when requesting that they close the account. They would not tell me what state it was opened in or if it was used. My incident number with them is # XXXX.
08/30/2019	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	NC 28211	Web
I opened a checking account with MoneyLion on XX/XX/2019 to take part in their 'pave the wage campaign which offered a bonus of 17 % of your direct deposit ( Up To {$590.00} XXXX after opening an account, opting in and maintaining direct deposit for 90 days. I opted in through money lion app and have setup a direct deposit though my employer since then and has been receiving it in my MoneyLion account for last 5 months. Even though I have met the terms for bonus, I have not received it. So I called MoneyLion customer service on XX/XX/2019 about this and the agent verified that i have qualified and he is going to escalate this case to a supervisor. I did not hear back from MoneyLion for 3 weeks and so I called again today, on XX/XX/2019, and was told this case is still pending for escalation and they do not have an ETA on when this will be resolved and I will get my sign up bonus.Please look into it so that Money Lion will honor original terms of promotion.
10/02/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	NC 27703	Web
I signed up with a credit bulider plus accout with Money Lion. The money is put inot reserves until you pay it off, This account is designed to be a credit builder. They have reported me 3 months late on money that is in reserves, and have no access to, and have severely hurt my credit report. I am small business owner, so it really took a toll on me. When I spoke to the XXXX, she refused to give her last name or I.D., she was extremely rude. I would like a full refund of the money I unvested into to this credit bulder loan, I was told that they can not close my loan until I pay it in full. Once, again, never recieved but {$100.00}, which is now part of the reserves plus the {$200.00} invested. The lady told me they reported me because they couldnot get in touch with me? I beleive I may have been scameed out of {$220.00} and negative credit report. All I want is my {$220.00} back, and for them to remove all the negative reporting off of my credit report.
02/01/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	AE XXXXX	Web	Servicemember
XXXX XXXX XXXX refused to issue me his last name or company identification number. This is a financial company that refuses to help in any manner. The company stated that I had no outstanding Loan with this company, and all my payments were on time and completed paid off. I haven't used this company in XXXX to XXXX years. I stated that my credit is showing delinquent payments, closed and paid off. This is negatively affecting my credit score and i need to remove it. I also let them know I was going to dispute this and already know they will try to answer back, so can we resolve this issue, or issue me a memo type of a letter to send into the credit burros letting them know I do not owe anything, I have not been behind on payments, and the account is completely closed. Even if they would do a total deletion that would be fine, they told me contact my credit burros. This company is listing false items on credit reports and I need this repaired immediately.
07/18/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	OH 441XX	Web
Between XX/XX/XXXX and XXXX XXXX took XXXX out of my account this was unauthorized they autorenewd already cancelled subscriptions and refused to give me my money back so I contacted my bank Money Lion to dispute the charges and today XX/XX/XXXX is the XXXX day since I filed my disputes and under regulation E they have XXXX days to resolve dispute or issue a provisional credit while they continue to investigate and they havent issued updated and keeps saying I may not be eligible for the credit when I sent the written confirmation in on the same day I filed the dispute and the unauthorized transaction meet the requirements under regulation E and they refuse to connect me with the dispute department or giving me a update furthermore more the deposits that were posted into my account by mistake were XXXX payments made out to me for my daughters and these checks are to be used for their expenses only they have no obligation with anyone to owe any money
05/27/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	CA 92618	Web
After months of issues with moneylion ( many of them resolved by submitting prior complaints either cfpb ), I paid off my moneylion loan. After over 30 days of moneylion not applying the payment, a rep for moneylion insisted the payment was lost in the mail and suggested that I would receive a negative credit mark if I didnt mail an additional payment ( although this delay in crediting a payment had accrued on each payment I had made prior, and moneylion continued to charge interest as they delayed crediting payments for more than 30 days ). Sure enough, after sending another payment, the original payoff suddenly appeared, resulting in an overpayment. Moneylion has not returned the overpayment nor have they returned overcharged interest despite hours of backnforth at my additional expense. Moneylion is now stating will provide no further updates nor have they returned the overpayment. It had now been around 90 days with no explanation or check.
02/03/2021	Yes	Checking or savings account Other banking product or service	Closing an account Can't close your account	XXXXX	Web
I began receiving unsolicited email regarding a MoneyLion account with my email address. I do not have a MoneyLion account and had not heard of them until I started receiving emails yesterday. I have tried contacting them and received no response. Yesterday, they put {$50.00} into the account, today another {$25.00}. What is going on? I have not asked for this and do not want it. This is fraudulent use of my email details and I want it stopped and investigated. MoneyLion do not seem to be interested in helping me. The emails are being sent from XXXX and are address to me personally. Extract from the latest email below that was address to me : - Happy birthday month! To wish you a very special birthday, we're giving you {$25.00} extra in Instacash advances. Enjoy the boost to your XXXX limit now through XX/XX/2021. Thank you for being part of the MoneyLion family! My birthday is not in XXXX. For obvious reasons, I am not saying when it is.
05/20/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	WA 98188	Web	Servicemember
On the morning of XX/XX/XXXX my account was hacked and within 5 minutes I had not even a dollar left. There were numerous transactions mainly from myntra and radiant both companies in XXXX in which I never even heard of. While I was on the phone with the customer service rep for moneylion I was receiving several notifications for declined transactions from the same businesses who fraudulently took money from my account. I had to wait until XX/XX/XXXX for the fraudulent transactions to post. So I filed my dispute. I got a response Tuesday XX/XX/XXXX stating that the investigation is completed and that no error occurred. They sided with the hackers. I am XXXX and homeless receiving XXXX once a month. Why would I spend all of my money on businesses in another country and I have never even heard of? I use my XXXX to pay for a motel room and now I have no money until next month when I receive my XXXX. I didn't receive a provisional credit or anything.
08/25/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	TX 76543	Web
I have recently been a victim of fraud and theft. I have loss over XXXX with my MoneyLion Debit. MoneyLion are claiming that the dispute I processed was authorized by me due to the days apart from the transactions. I have appealed this decision and submitted appropriate documents to show that indeed my wallet with debit information social and account information was stolen. I have also reached out to the merchant for resolution which they were unable to help. I am not left to try and resolve this issue through alternative routes. The latest appeal MoneyLion is now saying that they are denying it due to it being in XXXX which is inaccurate they were in XXXX. I fear the longer they take to review appropriately my account and documents the harder it will take for me to recoup my funds back. This has caused me to be on the verge of eviction and months behind on bills. I hope MoneyLion reviews my dispute appropriately and resolve this matter ASAP.
04/11/2019	Yes	Debt collection Payday loan debt	False statements or representation Indicated you were committing crime by not paying debt	VA 23112	Web
On XX/XX/2018 I sent an email to the support department of moneylion requesting that I wanted to revoke my ach authorization for my account. On XX/XX/2018 I received an email stating that the authorization for my loan amount would be revoked but my authorization for my membership would not be until I paid the loan off. I repeatedly asked them to revoke the authorization and each email they declined. I then called customer service and spoke to someone there and the rep there told me that they had taken the authorization off the loan and the membership. I then saw on my bank account a debit for the amount. I called moneylion back and spoke to a gentleman name " XXXX '' and he informed me that they did not take it off for the membership agreement. That no law could stop them. This is after I had called multiple times stating that I never agreed to this " membership fee '' to began with. It's false representation!! I have already paid this loan off.
03/01/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	MN 551XX	Web
On XX/XX/2023, MONEYLION suspended my account ( without notice ) stating that they closed it due to unusual activity. They made no attempt to contact me or question me about these purchases being made, which I told them I DID make. They then told me there wasnt anything they can do. They said I had to submit proof of my license, address and a notarized letter from the company that most recently deposited into my account. Ive contacted the company that last deposited into my account ( XXXX XXXX, which is a tax service. I am not able to get a letter from them because they are so backed up with tax complaints. However, this same company deposited into my account early XXXX and MONEYLION had no issues. The supervisor I spoke with said theyve been dealing with this issue with other customers, but yet they cant do anything to fix the problem. They refuse to release my money to me ( a little over {$1000.00} ) and I am not able to pay my bills or rent.
10/05/2023	Yes	Payday loan, title loan, personal loan, or advance loan Payday loan	Money was taken from your bank account on the wrong day or for the wrong amount	IL 60411	Web
A. ) Parties with MoneyLion could do nothing in return of an extra dated payment XX/XX/2023 early option, and pre-dated XX/XX/2023 both for {$96.00} total {$190.00}. Called wed and thur XXXX for disputes, referred to Loan Department call at XXXX stated to contact MoneyLion customer service who referred to Loan Department, could do nothing, along with a background negative descriptive/comment referred to Customer Service . I informed them it was processed thru MoneyLion roar Account Plus to XXXX XXXX.Early payment should drop second dated payment. ( It happened before but I let it go. This is my third XXXX XXXX ). B. ) In another complaint an app function for a new account route and account with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX did not facilitate as specfied standard operational procedures, amount of transfer that did Not go through {$1000.00} ( Planned on keeping both financial institutions,? ) XXXX was waiting for a payroll deposit.
08/10/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Charged fees or interest you didn't expect	NE XXXXX	Web
New and updated information regarding Moneylion. Moneylion has recently marked my dispute as a duplicate however my last dispute I requested debt validation that I did not receive. They only provided a history of me disputing this account. This history just shows how i have asked for validation that they alleged they sent out once in the course of over 6+ disputes with them. Stating that an account is reporting accurately unfortunately is not enough to say that account belongs to me. I did not receive their validation of debt they alleged they sent. I am seeking the CFPB to step in. I have attached my dispute letter again requesting the information and only the information in the dispute letter to be sent ONLY through the CFPB. And for MoneyLion to STOP marking my disputes as a duplicate. Obviously if I have attempted to dispute multiple times I am trying to get information I need to better understand this alleged transaction.
11/05/2023	Yes	Debt collection I do not know	False statements or representation Impersonated attorney, law enforcement, or government official	FL 33351	Web
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX15 USC 1681 section 602 A States I have the right to privacy. 15 USC 1681 section 604 section 2 also states a consumer reporting agency can not furnish an account without my written instructions. 15 USC 1681c. ( a ) ( 5 ) Section States : No consumer reporting agency may make any consumer report containing any of the following items of information any other adverse item of information, other than records of convictions of crimes which antedates the report more than seven years. 15 USC 1681s-2 ( A ) ( 1 ) A Person shall not furnish any information relating to a consumer to any consuming reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate I HAVE NEVER given authorization nor permission to report to credit nor do i have an account with this agency! My rights has been violated and they are in violation according to the statutes mentioned above
04/15/2021	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	WA 98671	Web	Servicemember
Hi, I logged into my XXXX checking account today and noticed some pending charges that I didn't recognize. The first was listed as a pending debit card purchase to 'moneylionloanrepayme ' for an amount of {$1000.00}. There are three other pending debit card purchases to 'XXXX repayment ' each for an amount of {$320.00}. I do not recognize these charges, these charges were not authorized, and I do not recognize or have I conducted business in any form with any of these companies that are relating to these charges. Any information, or charges that were accrued were not to my knowledge, and I did not authorize these charges, or consent to any personal information these companies may have obtained. I've filed a fraudulent charges complaint with XXXX and is currently under investigation. Additionally, I've deactivated the debit card that was used in these charges ( on XX/XX/2021 ) and have requested a new one. XXXX, XXXX XXXX
01/20/2022	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem when making payments	TX 76114	Web	Servicemember
Money line extended a line of credit and which I paid on. Recently the payments were not going through no matter what type of account I was using. They blocked my checking account and they blocked my savings account to allow payment. I reached out and spoke to XXXX XXXX and which I have correspondence saved. Explain that I have change cards I have changed payment options in regards to checking and savings account and nothing was going through for payment. Previous to speaking to her I was transferred several times amongst representatives because nobody could help. Overall I believe I was denied payment and they accelerated my loan and sent it to the credit bureaus for charge off. They were very rude to me and then nothing in regards to allow me to speak to XXXX XXXX directly via phone call. She sent an email with a phone number and which I called and was never transferred to her. I was left with a charge off and XXXX on my credit.
07/06/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	MA 02136	Web
XXXX AND MONEY LION FAILED TO REMOVE ALL INNACURATE INFORMATION FROM MY CREDIT REPORT. MONEY LION IS STILL REPORTING FALSE AND FRAUDULENT INFORMATION AND XXXX IS ALLOWING IT. DESPITE ALL PROOF PROVIDED THEY ARE NOT PERFORMING A COMPLETE INDEPENDENT INVESTIGATION AS THEY ARE REQUIRED BY LAW. I DEMAND A REMOVAL OF THE MONEY LION ACCOUNT AS THE COMPANY KEEPS REPORTING THIS ACCOUNT ON MY CREDIT FRAUDULENTLY AND XXXX IS ALLOWING THIS FRAUDULENT REPORTING TO CONTINUE. The FCRA requires a credit reporting agency to go beyond its original sources of credit information when reinvestigating inaccuracies in a credit report after the consumer informs the agency of those inaccuracies. Based on that, a generic, electronic investigation is not satisfactory when looking at my case specifically. ALSO STOP REPORTING 4 AND 5 CHARGE OFFS WHEN THE ACCOUNT CAN ONLY BE CHARGED OFF ONE TIME!!!! REMOVE ALL INNACURATE INFORMATION FROM MY CREDIT REPORT
10/18/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	TN 371XX	Web	Older American
On or about XX/XX/2022 my MoneyLion checking account was charged about {$170.00} via my debit card linked to this account from a company called XXXX. I contacted MoneyLion and XXXX to advise them I did not initiate these charges indicating I was filing a transaction dispute of these 5 charges adding up to {$170.00} and was requesting the charges be reversed and credited back to my account. Both companies denied there was any kind of error with the charges after I clearly stated I nor anyone I knew had made these transactions and they refused multiple times to reverse the charges and credit my account. XXXX is a ride/delivery merchant, similar to XXXX, that operates on 4 continents, non of which includes the United States . Myself or anyone I know has been in any of the countries served during the times of any of these charges being made. The transactions in question are fraudulent and should be reversed to my MoneyLion account!
12/17/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	WA 98006	Web
I am a victim of identity theft. Incidents has been filed to local police department for police report. The fraud Moneylion account is a result of the identity. I sent email and made multiple calls to reach out to the institute fraud department when I received a debit card in letter. The call is always directed to voice message only. I have never received any call back after leaving them message. When I talked to their customer service department with recorded call reference ID, they assured me the account was frozen on XX/XX/XXXX with fraud alert, but when I called again XX/XX/XXXX for follow up, they told me that a loan was approved even after I put security freeze for all XXXX credit bureaus. The email I sent on XX/XX/XXXX to alert the fraudulent accounts and got a reply with a generic custom support email for rating of the service. So far there isnt any other response or call back. A very challenging institute to work with.
07/10/2018	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	NJ 08817	Web
This company lie at every turn. I took out this loan at the beginning of XXXX. I was told it was every two weeks. On fridays. The payments were never taken. They would tske " membership fees '' and not the loan fee which makes no sense. Ive called on several occasions with no solutions. I was told memeber ship fee was XXXX but they actually take XXXX. Never on time. causing my account to overdraw. I asked them to stop membership fee and just tske loan amount. It was never done, they have compromised my bank account causing it to overdraw several times. My bank is now involved to stop the ach draft. I want to pay loan off by mail never any response. Emailed seversl time for correct address so it csn be recieved and i can close my account. This company is predatory loans. The amount is like 120 % interest by claimingthese membership fees outrageous. Please investigate them not just my account but the others they have scammed
07/06/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	MA 02136	Web
XXXX AND MONEY LION FAILED TO REMOVE ALL INNACURATE INFORMATION FROM MY CREDIT REPORT. MONEY LION IS STILL REPORTING FALSE AND FRAUDULENT INFORMATION AND XXXX IS ALLOWING IT. DESPITE ALL PROOF PROVIDED THEY ARE NOT PERFORMING A COMPLETE INDEPENDENT INVESTIGATION AS THEY ARE REQUIRED BY LAW. I DEMAND A REMOVAL OF THE MONEY LION ACCOUNT AS THE COMPANY KEEPS REPORTING THIS ACCOUNT ON MY CREDIT FRAUDULENTLY AND XXXX IS ALLOWING THIS FRAUDULENT REPORTING TO CONTINUE. The FCRA requires a credit reporting agency to go beyond its original sources of credit information when reinvestigating inaccuracies in a credit report after the consumer informs the agency of those inaccuracies. Based on that, a generic, electronic investigation is not satisfactory when looking at my case specifically. ALSO STOP REPORTING 4 AND 5 CHARGE OFFS WHEN THE ACCOUNT CAN ONLY BE CHARGED OFF ONE TIME!!!! REMOVE ALL INNACURATE INFORMATION FROM MY CREDIT REPORT
09/07/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	FL 33023	Web
MONEYLION INC is in clear violation of the law, under 15 U.S. Code 1681b - Permissible purposes of consumer reports, THE LAW CLEARLY STATES : ( a ) IN GENERAL Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 2 ) In accordance with the written instructions of the consumer to whom it relates. I have not given this person any written instruction to furnish this information on my report. Furthermore, the FAIR CREDIT REPORTING ACT 15 USC 1681 ( 2 ) ( a ) ( i ) Exclusions from a consumer credit report clearly states : ( 2 ) Exclusions. Except as provided in paragraph ( 3 ), the term consumer report does not include ( A ) subject to section 1681s3 of this title, any ( i ) report containing information solely as to transactions or experiences between the consumer and the person making the report ; This agency is in violation of 15 USC 1681.
11/01/2018	Yes	Checking or savings account Other banking product or service	Managing an account Banking errors	NY 14223	Web
I have been attempting to contact Money Lion for 10 days. I have been sick in the hospital and did not receive a paycheck today. They did not respond to me until the day before payment was taken, and they told me I needed to notify them 3 days in advance ... which i did but they didnt respond until 1 day. Then I asked about why my investment account is negative {$80.00}, when there should be at the very least {$100.00}. The one person advised me I took a payout, i advised him I did not take a pay out and I need them to look into it. They did not get back to me, so I did a chat with another representative who then kept copying and pasting things about the stock market without ever even looking at my account. So now I am negative {$200.00} because this company couldnt be bothered to respond to me 10 days leading up to my payment, then they refuse to give me a solid answer as to where my money in my investment account went.
12/28/2020	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CA 92021	Web	Servicemember
On XX/XX/XXXX someone got ahold of my cards after my car got impounded and started using my cards from my moneylion account and I didn't know till XX/XX/XXXX is when I found out so I file a dispute on XX/XX/XXXX then long story short they moneylion never locked my cards they left them open that resulted for whoever was stealing my money to continue steal money from me I found out about that at least a month-and-a-half later they refused to take responsibility and they keep accusing me of wrongdoing when they were the one who did a lot of wrongs the completely mixed and mislead and try to mix information to cover up their mistakes I even told them why did you guys left my cards open after I filed a dispute and reported my card you were missing and stolen then 20 transactions happen after the day that I reported them stolen and they refuse to answer to this question or if you to take responsibility for that simple mistake
06/28/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with additional add-on products or services	FL 32224	Web	Servicemember
back in 2017 I took out a loan with Moneylion. They require you to sign up for a membership to get better interest rates. I paid the payment for the loan and an additional {$70.00} a month which comes out {$39.00} twice a month. The fee has been withdrawn 23 times while other times it was not. The fee was supposed provide an investment account. I called month back ask about how to get funds out of my investment account and found out NO INVESTMENT ACCOUNT. I called and a ticket was opened. A week later I called and it was escalated with no ETA on a fix. I reached out to multiple people in Leadership positions at Moneylion on XXXX. I received a call from XXXX XXXX XXXX XXXX when I returned the call it went to voicemail and will not allow you to leave multiple. This was false and misleading and to not have the ability to cancel or stop the ACH debit for the membership this is my last ditch effort to get this resolved.
08/14/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	IL 60620	Web
On XX/XX/2019 I want to end my membership with the Moneylion app. I had to pay remaining balance of a loan of {$500.00} in which I had XXXX left. I paid the balance in full. The money was never withdraw from my account and when I contacted their loan department they stated I had insufficient funds. I checked my account thats linked to the app and that wasnt the case. I continue to use the app until I receive a notice of them add more charges to each account for investors. I then attempted to payout loan on XX/XX/2019 the day after Im paid and they stated again insufficient funds available. I then realize that they were try to keep me lock in using the app to prevent me from paying loan off and hold my {$830.00} investment holdings. They no longer answer phone nor do you receive hold call back from agents being on other calls. The support emails can not be responsive due to auto generated close ticket numbers given.
08/04/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Excessive fees	MA 010XX	Web
My father had an account with MoneyLion and was being billed $ XXXXmonth for membership fees. He passed away on XX/XX/XXXX, and MoneyLion was notified within two weeks. At that time, they said they would cancel the account. At the beginning of XXXX, they deducted the membership fee from the bank account. We sent a copy of the death certificate, again asked that they terminate the membership, and asked for a refund for the previous month 's charges. They didn't ( and still haven't ) responded. It's now approaching the XXXX billing date. When I called to resolve this, they told me I had to submit a support ticket on their website. I've sent them a death certificate, letters of administration, and an oath of personal representative from the court.I 've asked that they close the account and stop automatic withdrawals immediately. It's now been 3.5 months since the initial contact, and they have yet to respond.
09/14/2019	No	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Problem with customer service	CA 95822	Web
XX/XX/2019 - Money Lion Loan company reported falsely on my credit report that my account was delinquent. I have made numerous call and provided Money Lion with the correct account information and I know they have it as I have numerous banking transactions coming out of my account from them to pay back the XXXX credit builder loan my current balance is XXXX however I believe it may be less as the are constantly taking money from my account but I do not know what has been applied to the loan or what has gone towards membership fees. I have asked numerous times to pay the loan off but they just will not do it. I also have an investment account in which they are holding XXXX in which I have no access to whatsoever. I have called and spoke to numerous reps and Im very scared that my credit identity has been compromised. Please help as I have read numerous complaints about this company and their credit builder loans
02/13/2019	No	Payday loan, title loan, or personal loan Payday loan	Charged fees or interest you didn't expect	RI 02891	Web
I applied for a Payday loan on Moneylion.com. They states it would be paid back in payments of {$36.00} every payday until it was paid. I gave them my bank information. After giving them my bank information I was informed I did not qualify for the loan. I forgot all about it until my next payday when they took {$36.00} out of my bank account. I was told it was for their premium membership, which they did not state was where the {$36.00} a month was actually going and had nothing to do with the loan. I requested a refund 3 weeks ago and have been in contact with them since. First they had to let the payment process. Then it would take 5 business days. Now I emailed them yesterday and they said they had no record of the refund being requested or initiated and it would be another 5 business days. These people are the scum of the earth, please look into them. Im sure Im not the only person theyve bait and switched.
09/11/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	FL 32218	Web
Money Lion is reporting a paid as agree a, with no late payments, as 60-90 or more late. I have tried countless times to contact company who does not answer as well as have spent countless hours trying to resolve this matter and to date this has not been corrected permanately. I have stressed my concerns and frustrations to XXXX and XXXX XXXX and have been told that the merchant has updated my file when I am advising them that the information is incorrect. I have sent all documentation that was provided by Consumer Financial Protection Bureau as well as New York XXXX XXXX XXXX. They reporting agencies ( XXXX XXXX and XXXX ) will updated the information to report correctly and not even 72 hours later, they will change the reporting back to the incorrect information. I am in need of help getting them to STOP reporting incorrect information as the merchant has admitted to incorrectly reporting information.
10/15/2021	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CA 925XX	Web
I logged into my XXXX XXXX XXXX account and was looking at my charges and say a charge of {$44.00} to my account. The charge said " MONEYLION LOAN REPAYMENT ''. I do not have an account with them and when I contacted them they told me to send over my information so they can check it out. I did this and three days later they sent me another email saying they never heard back from me so they are closing my ticket. I called their customer service number and they said they would check it out and call me back. It has been three weeks almost and they have not contacted me. I have not taken out a loan with anybody. I think someone took out a loan in my name. I have student loans but they are through something else and they are paused anyway so I know it's not that. Please help me get this sorted out. I am trying to keep my credit score good and I don't want to pay for something I didn't sign up for. Thank you.
03/29/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with additional add-on products or services	OH 43040	Web
I took out a money lion {$500.00} loan in which they force you to be a money lion plus member which takes XXXX out of each pay check and puts that into an investment account. Once you have paid the loan off you are able to cancel the money lion plus account and decide what you want to do with your investment account. I paid the money lion loan off in XXXX, canceled my plus account, liquidated my investment account and they were going to deposit the proceeds from it in my XXXX XXXX account. The sum of $ XXXX. The issue is I have now called them 3 times to figure out where my funds have went. They claim to have sent the payment via ACH on XX/XX/XXXX and say it should be deposited. I have verified the bank account number they sent it to as well as the routing number the last 2 times I called which includes today. They state they don't know where they money is now. They need to deposit my money immediately.
05/07/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Struggling to pay your loan	TX 77450	Web
I GOT VERY SICK AND ENDED UP IN XXXX AND COULDNT PAY MY BILLS..I RECIEVE A PAY LOAN FROM XXXX XXXX OF XXXX AND I PAID XXXX BACK, AND THEN I GOT ONE TO PAY ANOTHER LOAN OFF AND GOT XXXX AND OWE OVER XXXX BACK, I THOUGHT I WAS TOLD TO PAY XXXX A MONTH BUT IT END UP BEING XXXX A WEEK AND THEY ARE ALSO CHARGING ME INTEREST PER DAY AND IT IS NEVER GOING DOWN, ,I GOT ANOTHER ONE FROM XXXX XXXX OF XXXX $ AND FOR ALMOST TWO MONTHS NOW.. HAVE PAID XXXX $ EVERY TWO WEEK AND THEY TOLD ME THAT IS NOT MY LOAN IT IS JUST INTEREST AND IM NOT PAYING ON THE LOAN. I GOT ONE MORE TO TRY AND MAKE END MEET FROM XXXX XXXX OF XXXX $ AND THEY GOT ME PAYING XXXX EVERY TWO WEEKS 10 TIME BEFORE I PAY THAT ONE OFF, I KNOW I OWE ALL OF THESE BUT I WILL NEVER PAY THEM OFF, ,ALL IM ASKING IS FOR A SMALL MONTHLY PAYMENT SO I CAN PAY ALL THAT I OWE..I HAVE PAID MORE THAN ENOUGH ON ALL THREE BUT I ALSO AGREED TO PAY.PLEASE HELP ME.
03/04/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	FL 337XX	Web
I requested a {$100.00} one-time XXXX payment from MoneyLion. I have used this service a few times in the past and have never had issues. On XX/XX/2022 when I attempted to utilize this service for {$100.00}, it showed that the money had been deposited into my account with them. However, it never became available for me to withdraw. You can not reach these people via phone and attempting to message them is XXXX on earth. After messaging them on XXXX for days, they still said I had to pay them back even though I never received my {$100.00} from them - so they technically are stealing my money for this transaction. I asked for this XXXX request to be cancelled but they only said they could extend the payback date by 14 days instead of on XX/XX/2022. I do not have any issues paying it back, I just dont want them stealing my money and I want nothing to do with this scam of a company after this situation.
12/24/2020	Yes	Debt collection Payday loan debt	False statements or representation Attempted to collect wrong amount	TX 78753	Web
I Applied for a loan of XXXX XXXX/XXXX/2020. I defaulted after being forced to change my bank. They reached out to advise me they will bring my amount up to XXXX then stated if I didn't pay they will bring it up to XXXX. I asked them why they are making it so high and they stated the other XXXX is credit reserved. They stated that is what I was approved for. I advised the m I did not want that amount. they said they know that's why the applied it as a credit reserve. This was reported as XXXX so far and has caused my score too drop by 50 points. I understand late fees but to add XXXX delinquent then what was used is crazy! I wouldn't to not mind paying what was OWED even fees but they have reported and XXXX balance difference and damaged by credit making ineligible for an apartment I needed to move to. They have already damaged my score an opportunities before I even had a chance to handle anything!
03/28/2019	No	Money transfer, virtual currency, or money service Virtual currency	Money was not available when promised	MN 55125	Web
On XXXX XXXX I requested a withdrawal from my Moneylion investment account. At the time there was {$250.00} available for me to withdraw. I requested the withdrawal in the Moneylion app ; the transaction was approved and I got a notice that funds would be sent to my XXXX checking account in 7-10 business days. On XXXX XXXX I received an email from the Moneylion support team which stated that due to a " system error '' I was allowed to withdraw an amount that exceeded the balance available for me to withdraw and my request could not be processed. When I logged back into the Moneylion account I noticed that not only did the amount available to withdraw decreased significantly, but there is also about {$59.00} missing from my account. When I logged into the Moneylion account to request a new withdrawal the amount available changed to only {$6.00}. There is a total of {$400.00} in my investment account.
09/03/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Old information reappears or never goes away	IL 60439	Web
A few months ago Moneylion agreed to update an account as paid and update any negative information on the account due to a mistake. They did give me some of their reward point for the problem. This is where things get interesting. An already paid off loan again shows and unpaid balance which dropped my credit score 50+ point. My car broke down and I needed to fiance a new car. That 50+ decrease in my score put me in a high risk and I am paying 16 percent! For a problem they said they were going to resolve this is completely and totally insane! i'M PAYING {$450.00} A month FOR 75 MONTHS ON A XXXX CAR! I could be driving a XXXX instead of a XXXX for this amount! This Moneylion loan was supposed to fix my credit instead if give me a XXXX XXXX and separate me from my hard earned money!. I am not sure that reward point that are going to give me a {$25.00} dollar gift card to XXXX is going to help me!
11/13/2021	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	NY 10021	Web
I saw unauthorized transactions from a company I have never heard of in my checking account. Something called Money Lion. On XX/XX/2021 Someone set up an account under my name with Money Lion and they proceeded to make 2 charges under : XXXX XXXX XXXX via this Money Lion company both charges were {$500.00} each. I also received a phone call with the caller ID as my bank name and the bank told me they never even called me. I have contacted Money Lion and they closed the unauthorized account which they say was made on the same exact day as these charges showed up in my checking account, XX/XX/XXXX. I went to the bank yesterday XXXX and sat with a banker to tell them of the fraud that has taken place. My bank has closed my checking account. Today I emailed and called this Money Lion to report this and they told me they would close it. I want this investigated as I am terribly upset and concerned!
04/04/2022	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem when making payments	IL 60653	Web
I complained to you XX/XX/XXXX complaint ID XXXX, and now back to you complaining AGAIN for same issues XX/XX/XXXX. Merchant presented for payment on XX/XX/XXXX, ONE ( 1 ) day earlier than agreed to XX/XX/XXXX creating overdrafts fees totaling {$72.00} to my checking account and putting my checking account in jeopardy with these overdrafts. I didnt have ANY overdrafts till I subscribed to metabank/money lion. This is SECOND time to occur and its personal to derail my checking account to get DIRECT DEPOSITS FROM SSA. I even told them how to FIXED problem and here were are. Contacting MoneyLion is a joke and needs to be address. MoneyLion should not be allowed to do business with these deceptive practices. Monthly Subscription fees for line of credit/RESERVE account PLUS another fee. for loan. When requesting XXXX, asks for a tip too. I cant pay my bills on Time with this XXXX happening XXXX
06/22/2023	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	PA 15237	Web
On XXXX XX/XX/2023 my account was suspended for " suspicious '' activity after purchasing XXXX goods. After sending multiple forms of identity / residency proof, and explination of funds in question ( an {$1800.00} payment to a friend who loaned me money ) they have still and continue to deny me access to my account. XXXX XXXX XXXX they answered me everyday. It is now XX/XX/XXXX and I'm not being answered at all after sending XXXX more final proofs of my residency. I am now not going to get paid as my paycheck goes to this XXXX bank, I'm going to miss payments, and I have been left out to dry all week as they have NO physical location I can go into. I want my account opened and that's obviously too much to ask for. These people and places need to have direct contact lines to people not just some XXXX on the phone who speaks broken XXXX and says " oh sorry i can't do nothing about that. ''
10/21/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	IL 60628	Web
When I woke up this morning on my payday, I went into my account to pay some bills. I owed Money Lion XXXX which was expected to come out. However, I noticed that after opening my account there was an additional transaction for XXXX. The next thing that I knew, there was another transaction coming out for XXXX. I immediately contacted Money Lion and they kept placing me on hold telling me that their department would take care of it and could they call me back. They never called me back and they had approved a loan in a different state, XXXX, that I had never even applied for. I called back again and she stated that if this were resolved after investigation that it would take 5-7 business days before I got my money back. This is going to make me late paying my bills and cause me to get behind. I recommend that no one use these banking apps for instacash loans because they are not secure.
10/18/2022	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	GA 30165	Web
Someone reached out to my HR deposit posing as me requesting to change the direct deposit information for my paycheck. They filled out a XXXX XXXX authorization form and sent in a Moneylion voided check showing my name but not the correct address at the top left. I called Moneylion to report the account opened in my name and they advised it was not in my name and they could not tell me who it was trying to impersonate me to my company. I do not know how this person was able to track me to my employer or my HR director, but they almost took my entire paycheck. Thankfully ADP alerted me that my direct deposit information had been updated or I wouldn't have known and the check would have been put into this account. The information of the account is as follows. Moneylion advised they deactivated the account, but I just want to be certain so they cant use it to scam someone else. XXXX XXXX
04/17/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	CA 91768	Web
In XXXX I received {$500.00}. In XX/XX/XXXX the a count was closed. In XX/XX/XXXX the monies I accumulated through Moneylion was used to pay on the account. I was told this left a balance of {$100.00}. In XX/XX/XXXX I spoke with someone at Moneylion via phone and a rep via email. I was told the account went into collections as of XX/XX/XXXX. I was told this information would be reflected on all three Bureaus. Instead, Moneylion is reporting inaccurate information such as, dates the account was closed now states as of XX/XX/XXXX and I was told its only charged off and the {$100.00} is in a " collective state ''. I asked for clarification and received none. They again reported on my credit as of yesterday and today and once again the information was inaccurate and the balance is totally different again. I have all the emails and transcripts that states the current status of this account.
08/05/2019	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	MA 02136	Web
I recently noticed a {$500.00} Moneylion on my credit report which i never obtained, or was obtained by someone illegally under my name. I have contacted XXXX to dispute this account now onto collection, but they are unable to verify the authenticity of the loan and are referring me back to Moneylion. After weeks and hours of attempting to contact Moneylion i have had no success getting a live person to help me or any calls or emails back to address this issue. My credit has been negatively affected by this, its a default loan now through collection and worst of it Moneylion should have verified the identity of the persons who they provide loans to. This is illegal and I need them to fix this!! Desired Resolution : Correction to a credit report Desired Outcome I need the correction on my credit report and i need the business to contact me on how this happened and a formal apology!!
07/13/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	MI 48316	Web
Today, I downloaded their app. When signing up, it said there was already an account under my SSN, and to call if I didn't create that account. I called, because I never used this before. I spoke with " XXXX. '' They asked me to verify some information. They confirmed the existing account was fraud. They said they would shut the account down so the fraudster can not access it. However, they verbally told me I am declined and ineligible for an account of my own due to the fraudster. They refused to put this in writing to me. I told them I can not be denied from applying due to this, and XXXX said yes you can because that is our policy. Any time someone makes a fraudulent account, the real person is not allowed to apply. There is no process for this, he said because it is their policy not to allow it. I believe this is both discriminatory and not in compliance with regulations.
01/07/2020	No	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or misleading advertising or marketing	WA 98118	Web
On dates XX/XX/2019, XX/XX/2019, XX/XX/2019, and XX/XX/2019 I submitted requests to liquidate my account and have the funds transferred into my linked bank checking account. They did not process any of those requests and insisted I continue to submit requests via their app. So I did. It is not one month since my initial request and the funds are still with MoneyLion and not with my linked checking account. I called today XX/XX/2019 and they informed me that it will take an additional 3-5 business days for them to escalate the issue and an additional 7-10 business for them to liquidate my account again and an additional 3 business days for the ACH transfer to process. a total of an additional 18 business days on top of the one month that has already lapsed. This firm is holding my money without my consent and I need access to it immediately! This company needs to be investigated.
12/30/2020	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CO 80205	Web
On XX/XX/2020 I noticed my Moneylion bank account had three unauthorized transaction 's, {$500.00}, {$200.00}, {$1000.00} totaling {$1700.00} all said paid to XXXX. I called my bank but they were closed and I could only reach XXXX through chat messages, which they said they couldn't help me since I don't have a XXXX account and advised me to call my financial institution. When speaking to Moneylion they sent me a dispute form and instructed me to fill it out then send it back when done, afterwards they had 10 days to investigate the charges. After 10 days the monies was deposited back into my account, but 12 days after Moneylion reversed the credit leaving my account negative. I tried calling multiple times asking for a supervisor to call me back, which I never received, was only told the dispute team had made the final decision and I sent an email, which I never received.
09/27/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Difficulty submitting a dispute or getting information about a dispute over the phone	TN 372XX	Web
I got a loan with MoneyLion about three years ago and forgot about it since then. They have closed it and charged the data off and reported it on my credit report every single month for the past three years. 29 derogatory marks. I called today and tried to speak with somebody about paying off the lien and getting a XXXX balance letter. I recorded the phone call and in the phone call the man said that he could not send a XXXX balance report. He said that he had to go through MoneyLion procedures. I explained to him that he can not do that because there are certain consumer financial protection laws that do not allow moneylion to handle these things for them selves. He then admitted to breaking consumer financial protection laws on recording, then hung up on me. They will not answer my calls. They will not allow me to pay the balance. There are no loan documents either.
04/13/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Can't stop withdrawals from your bank account	TX 77093	Web
i don't normally check my bank account individual transactions, as I never use my bank account to pay for anything but bills. Recently however, I did check it, and I noticed this withdrawal from MoneyLion, and I don't know what it is. I went to the website, and I've never heard of it, nor have I ever used a quick cash advance app or service ( that's what it looks like ). I did not see a way to contact them on the website, and I XXXX " MoneyLion withdrawing money from my account '' and I got a XXXX XXXX saying to use the consumer finance process, so I am here. I looked at my statements, and it looks like they've been charging me monthly fees, for a product I've never consented to pay for, since at least XX/XX/2021! I am attatching my most current statement balance, as well as the earliest statement balance I could find that has this fraudulent charge ( XX/XX/2021 )
10/18/2023	Yes	Payday loan, title loan, personal loan, or advance loan Personal line of credit	Struggling to pay your loan	SC 29607	Web
I was diagnosed with a XXXX XXXX and out of work for 3 months. I ran out of XXXX XXXX and did not have XXXX XXXX XXXX. I did not get a check for 3 months. I could not make any payments at all on anything. When I startted back working, I contacted them to see if they would allow me to make payments. I made two payments in XXXX. In XXXX I forgot to call them to report that my checking account information changed. My payments did not go through. I called today, XX/XX/XXXX and ask if I could make a payment on the balance of {$180.00} and they said No, and that they have given me a chance. I explained that because of my XXXX XXXX I have XXXX XXXX and forgot to call them to make the changes. They also have two accounts for different amounts charged on on my credit report. I only have one account with them. They are reporting incorrect information on my credit report.
03/23/2020	No	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	TN 37013	Web
On XX/XX/2020 I attempted to withdraw funds from my investment account with MoneyLion. The app showed me a balance in excess of {$320.00} however it would not let me take a draw. I contacted MoneyLion via their contact form and was instructed to call to discuss my account. The balance available was confirmed with the agent over the phone who casually indicated that she didn't know why I couldn't take a draw and would escalate my concern. I was advised I would hear back in 2-3 business days. Upon their written request, I submitted screenshots of the app showing the error message provided. Meanwhile, the balance in my account has steadily declined as a result of market conditions. It is now XX/XX/XXXX and I do not have any further response from MoneyLion despite my repeated attempts to follow-up and my balance continues to decline through no fault of my own.
06/20/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	TX 75098	Web
Someone fraudulently opened an account with Moneylion INC . I had never heard of them until they showed up on my report. I called them twice and twice I was told someone would call me or email. That has not happened and the account is negatively affecting my credit score. Ticket XXXX Money lion ticket XXXX Fraud account ticket number XX/XX/2021 Account shows that it was opened on XX/XX/2021 And again I never opened an account with them. This is a very bad company and there is lots of complaints about fraudulent accounts and people getting a run around to try and get their names cleared. What it shows is that they have a very poor way of verifying people that are applying for loans. Its leaving me personally with a credit score that been affected and I cant buy a home because of their incompetence. They are very very hard to reach to get anything resolved.
04/18/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	NY 119XX	Web	Older American
Have tried to call XXXX to report that someone took out an installment loan for {$500.00} using my social security number or with my social security number registered to their account. I can not get through to this online lender despite five or more tries. Because someone else used my social security number, I am not the client that is recognized. The loan is now delinquent and is be reflected on my credit reports, despite the fact that I did not ask for or establish a loan and my social security number is either being used in error or fraudulently. The loan was taken out on XX/XX/2021, according to XXXX etc. I had a fraud alert already established ( on XX/XX/XXXX ) despite this a new installment loan was issued by MoneyLion. The amount of the fraudulent installment loan is {$500.00} and the XXXX payment is delinquent by whomever fraudulently took this out.
02/07/2020	No	Payday loan, title loan, or personal loan Personal line of credit	Problem with the payoff process at the end of the loan	IL 60439	Web
I tried to pay off this loan at the end of XXXX. My payment was not processed and my online can not said it was still processing..and continued to say this for 3 months. I sent several emails to their customer support and first was told their debt card system wasn't working. Then I was told that they couldn't run my card anymore. Needless to say without a phone call from them ... and with my persistence to pay this ... I was reported to the credit bureaus as a late payment anyway So I now tried to get a mortgage to buy a home. And I could not cosign for my wife because of the damaging late payment! I am so frustrated with Money Lion and the games they are playing with my finances. Finally a couple days ago they freed the block ... ..and I was able to run the card. Why the XXXX would you make it impossible to pay off my account? And then report to my credit
05/25/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	NC 27502	Web
I received an email from MoneyLion ( issued by XXXX ) on XX/XX/2021 in my personal XXXX account states that " Your new MoneyLion Debit Mastercard is on its way ''. Apparently, someone was able to open a checking account under my name with a company named " MoneyLion ''. I called MoneyLion XXXX XXXX XXXX on XX/XX/2021 and spoke to a representative, XXXX XXXX, once she verified some basic information about myself, she was able to close the unauthorized XXXX account ( checking account ), and sent me an email. As my understanding, my identity information ( name, date of birth, SSN, address, email ) was stolen. I have no idea who did this and why this company issued a banking account under my name with no credit verification. I hope you do your best to get to the bottom of this. I placed fraud alert on XXXX, XXXX, XXXX, and XXXX. Thank you in advance. Regards,
02/15/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	NC 27407	Web	Servicemember
On XX/XX/XXXX I took out a credit builder loan account with MoneyLion. I made good on time payments each month and paid it off in full early on XX/XX/XXXX. XXXX and XXXX had reported the loan as closed and paid in full. XXXX had failed to update my report to reflect that as well. On XX/XX/XXXX I took out a new credit builder loan with MoneyLion. MoneyLion had updated my credit report showing the new loan. The problem is, they had used the old paid off account and updated it with the new information from this new account. Essentially taking away my good account from my report and inputting a high balance like there was no payments made. MoneyLion should had left the old account shown as closed and paid in full. MoneyLion should had reported a brand new account with the new information. These are two different loans with two different account numbers.
07/23/2019	No	Checking or savings account Checking account	Opening an account Confusing or missing disclosures	TX 77494	Web
I saw a program " pave the wage '' advertised by moneylion bank in XX/XX/2019. I clicked the 'opt-in ' button on my phone and then it redirects me to a new page in my browser " XXXX XXXX XXXX ''. And I thought I'm all set but just not quite sure, thus I contacted the customer service and was told there is no way to tell whether I was enrolled successfully or not. So I just move forward and meet all the requirements posted there but unfortunately I haven't seen the open account bonus. Trying to contact the customer service couple of days ago, the response is they could not find my name on the list which means I'm not eligible for the bonus. It's kinda of a cheating, if they can not see my name on a 'list ', why they can not tell me the in the first place. Or it's just a glitch in their system. Attached documents show the details and terms of this program.
12/24/2020	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Sent card you never applied for	NJ 083XX	Web
XX/XX/XXXX I received an unsolicited Debit Card issued by XXXX/MoneyLion XX/XX/XXXX I used the online chat system from the website and ultimately called customer service to ask why the card was sent. The representatives asked for every possible piece of personal identification, from Social Security number to date of birth, all contact information from address to email and phone. Then they confirmed 2 accounts were opened using my information BUT they refused to give me any information on how they were opened, when, or by whom. They insisted that I would have to submit an affidavit to their fraud department in order to open an investigation and that it would be mailed to me. Then before I could request any additional information they said a hasty goodbye and hung up on me. **The phone number in the letter they sent with the card was a non-working number.
10/13/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	UT XXXXX	Web
XXXX the ticket I issues in on XX/XX/XXXX to update my payment method. I received a response tht my ticket was escalated. The next day my ticket was closed. I messaged the supervisor XXXX who advised me tht she would be taking the issue to the manager over customer care XXXX. I have yet to hear anything bn in regards to my ticket request for an update. My app doesnt even show where my account is at and when I call I either get hung up on, hold for almost an hr, and the form online continues to resolve my tickets when they are not even resolved. I was just hit with 51 points dropped on my credit due to MoneyLions lack of communication. This is no where my fault and I demand tht this be deleted off my credit. I did my part to request my payment to be updated but no one was ever able to assist me. Ridiculous.XXXX is my other ticket number where I had no help
10/13/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	UT XXXXX	Web
XXXX the ticket I issues in on XX/XX/XXXX to update my payment method. I received a response tht my ticket was escalated. The next day my ticket was closed. I messaged the supervisor XXXX who advised me tht she would be taking the issue to the manager over customer care XXXX. I have yet to hear anything bn in regards to my ticket request for an update. My app doesnt even show where my account is at and when I call I either get hung up on, hold for almost an hr, and the form online continues to resolve my tickets when they are not even resolved. I was just hit with 51 points dropped on my credit due to MoneyLions lack of communication. This is no where my fault and I demand tht this be deleted off my credit. I did my part to request my payment to be updated but no one was ever able to assist me. Ridiculous.XXXX is my other ticket number where I had no help
05/26/2023	Yes	Payday loan, title loan, or personal loan Payday loan	Charged fees or interest you didn't expect	AL 365XX	Web
There was a credit builder loan that was received in my name that states that the loss on the loan that was reported on my credit report was a write off of {$500.00}. That amount of money was never dispersed to me. The amount that they are collecting is the amount that I received, {$120.00}. When I attempted to cancel the loan, they refused to do so and continued to try to draw money from the account that was connected to the XXXX XXXX loan. Today I spoke with the company concerning the report on my credit, stating that it was incorrect and they continued to tell me that I signed a contract. It was stated to me that the matter would be escalated, but I am unsure as to what that will actually do. Date open XX/XX/2021 Status updated XX/XX/2021, last payment date XX/XX/2021. I have never received or used the {$500.00} that they are stating was loaned to me.
11/16/2018	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	CA 95348	Web
XX/XX/XXXX-opened a " checking '' account with XXXX XXXX it is advertised as a checking account XX/XX/XXXX-fund account 1200.00 - my merchant banking deposits from processing my business credit card is connected to this account. XX/XX/XXXX-i contact XXXX XXXX to ask where my debit card for my account is they say it would arrive within the next couple days XX/XX/XXXX-still no card and im now being told that it will be another 14-18 days for it to arrive ive also been told that this account is not a checking account as it was advertised online i can not order checks to this account. it is just a debit card. that is not what i signed up for or agreed to " free checking '' because of app problems i can not link another external account to withdraw my money. i have also contact XXXX XXXX XXXX who actually holds the account and the phone just rings and rings.
06/20/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Can't stop withdrawals from your bank account	NJ 081XX	Web
Money Lion is a service where you pay monthly for the ability to take out small loans. I signed up for it in haste because I was in a pinch but, I never used it. I called on XX/XX/XXXX to cancel it ( day after account was opened ) and they told me I was unable to cancel it because they were in the middle of an ACH transaction on my account. I told the representative that I withdrew their ACH authorization on my account but she refused to comply. Fast forward to XX/XX/XXXX when 4 more ach attempts are charging me overdraft fees, I call again and they tell me that their terms supersedes federal and state law and I am not allowed to withdraw my ACH authorization. They refuse to cancel my account and they refuse to stop ACH transactions. Meanwhile, they compound $ XXXX monthly fees for an account I can't cancel. This is a scam and they are acting unlawfully.
08/15/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	PA 170XX	Web
On XX/XX/19 I filed Chapter XXXX Bankruptcy. On XX/XX/19 it was XXXX. Included in this bankruptcy was a small dollar loan from MoneyLion. Since the discharge they have continued to willfully post incorrect information on my credit report. I contacted them and received a call back from a supervisor who took all of my bankruptcy information and assured me it would be fixed. However, it was not. The account was updated with the status showing as " paid-less than full/settlement '' and still shows a balance. Per federal bankruptcy laws this account should show as closed, XXXX balance, and as XXXX in Chapter XXXX. This is the 3rd time I've had to ask them to correct information. They have the correct information, they just continue to post false information purposefully. I've exhausted every avenue with them to get them to post the information correctly.
05/14/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	MN 55311	Web	Servicemember
Multiple issues with trying to pay off loan. Moneylion has been taking a " subscription fee '' of {$19.00} every month since the loan started. Every attempt to pay off the loan has been rejected and any help from phone calls are non-existent. I have called Moneylion multiple times and they recommend that I add another debit card to pay it off, but each time only the " subscription fee '' has been taking off of the card instead. Any attempt to pay off the loan has resulted in a " we are sorry, call back within 3-7 business days and we will attempt to fix the issue again ''. Because of MoneyLion will not let me pay for my loan, I have been frequently getting missed payments added to my credit report, resulting in my credit score tanking. They LOVE to take money from me as a " subscription/membership fee '' but will reject all attempts at loan payments.
07/07/2021	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	TX 77084	Web
This is a 3rd time I am filing a complaint to Money Lion regarding my dispute ( dispute file # XXXX ) for a fraud transaction taken place on XX/XX/2021. Even after explaining and doing everything I can possibly which I was requested by a representative XXXX at Money Lion to prove money was never received by my bank or to me, even have performed a three way calling with the bank representative and confirmed they have never received the funds back but still Money Lion refuses to give my money back in the amount of {$1000.00}. This has been a very long process and a very much stressful frustrating experience. I will continue to fight for my rights as a consumer in receiving my money back from Money Lion on this fraud transaction because it is very much clear Money Lion still has my money because my bank confirmed they've never received in their system.
01/15/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Money was taken from your bank account on the wrong day or for the wrong amount	TX 76039	Web	Servicemember
Money lion said they would process the money on XX/XX/XXXX and they took it out today on XX/XX/XXXX. I called the customer service and the first representative I spoke to refused to connect me to her supervisor for about 5 minutes. When I finally got in the phone with the supervisor, after concluding she also couldnt help me I informed her I needed her to contact her manager today so I can speak to them instead. She replied she had to send them an email and they would get back to me in XXXX business hours but if I really needed the money that bad I could use the same insta cash services on XX/XX/XXXX when it clears. After me asking more questions she hung up the phone on me. When I called the customer service number back and went through the prompts, the number hung up the phone before I could even be connected with a customer service representative.
09/25/2019	No	Debt collection Other debt	Attempts to collect debt not owed Debt was already discharged in bankruptcy and is no longer owed	CA 900XX	Web
I had a chapter XXXX BK which recently got discharged not to long along. I previously had a Money lion Plus membership, as well as an active investment account with Money lion. Dealing and battling identity theft is draining financially so i go to withdraw my investment money from my Money lion account, and i was told i couldn't withdraw because of an outstanding debt i had with them. I called money lion to see why i couldn't withdraw my investment funds, and the agent told me i couldn't withdraw because i stilled owed them X amount of dollars.So before i could withdraw, I needed to pay what i owed them. I told him that any alleged debt has been wiped, and they can not collect on a debt that has been discharged in my Bankruptcy, That is illegal and against the law, and that i will be seeking legal action against them for every violation they accur.
06/08/2021	Yes	Checking or savings account Other banking product or service	Opening an account Account opened as a result of fraud	CA 91101	Web
Mon, XX/XX/XXXX, XXXX XXXX, I received an email saying " You're in! '' as an account was created in my name and with my email. Mon, XX/XX/XXXX, XXXX XXXX I received an email saying my phone number has been updated to ( XXXX ) XXXX, which I am including here because it is not my phone number. I do not know whose phone number this is. Tue, XX/XX/XXXX, XXXX XXXX I attempted to chat with MoneyLion to resolve the issue, but they need personal information and I 1 ) do not want to share any with them and 2 ) will not have the details the fraudulent opener used Tue, XX/XX/XXXX, I called MoneyLion and verified that someone else has opened the account in my name. They only used my first name and my email address, but the phone number and SSN are different. MoneyLion says they will send to their fraud department and follow up with me in 5-7 business days.
06/20/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	FL 33025	Web
This company has used and shared my private information with other companies which caused more than one inquiry on my credit report this company is in complete violation of the fair credit report and act they did not receive consent written consent from me to obtain my credit report or to share my personal information with other companies I clearly requested my credit report and seen that this company was on there as an inquiry I reached out to the company to see if they can remove and delete the items that they placed on my credit report unlawfully the company has not responded in no way while disputing with another company that was an inquiry on my credit file this company has admitted that the same company shared my information with them and that is how they in turn put it in XXXX on my account both of these companies had no permissible purpos.
06/11/2022	Yes	Payday loan, title loan, or personal loan Personal line of credit	Incorrect information on your report Account status incorrect	NJ 070XX	Web
XX/XX/XXXX Money Lion INC Money Lion INC XXXX XXXX XXXX XXXX, UT XXXX XXXX Dear Money Lion INC, Thank you for taking a couple of minutes out of your busy day to read this letter. Ive enjoyed my relationship with Money Lion since XXXX. Im writing because I noticed your company reported a charge off on my credit report. I am requesting a goodwill adjustment to remove this charge off from my XXXX, XXXX and XXXX credit reports. Upon Review of my records, I realize that I did was negligent with this account. Unfortunately, I was in several mental health hospitals and I was not in the right frame of mind. I take full responsibility for the mistake and have made sure it wont happen again. May you please make the goodwill adjustment requested. Thank you for your time and consideration. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX NJ XXXX XXXX XXXX XXXX
05/21/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	TX 752XX	Web
I was notified by XXXX that a new installment loan was opened in my name with a company named MoneyLion Inc . This loan was for {$1000.00} dollars and started reporting on my account on XX/XX/2021. The report says the account was opened XXXX. There has been 6 withdrawals from my XXXX checking account, XXXX for {$44.00} and XXXX for {$9.00}. I have issued a stop payment today on XX/XX/2021 with XXXX XXXX fraud department. I have reached out to XXXX to file a dispute but said since the fraudulent person used my correct information, they closed the dispute. I also reached out to MoneyLion Inc in order to address this fraudulent activity and they stated that since my information is labeled correctly then they see no issue. I have no login account with MoneyLion or loan account open so there is no way for me to speak to someone directly about this.
10/03/2019	No	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	NJ 07208	Web
Hello, I have a MoneyLion Plus membership. I am charged {$9.00} to hold this plus membership which is fine. When I first opened the account and took out a {$500.00} loan it was a mandatory committment to invest in an investment account. After a few months moneylion changed their rules and an investment account was NO LONGER a requirement to have a PLUS account. I have {$150.00} in this investment account that I would like to take out and have deposited back to my XXXX XXXX XXXX Savings Account. Calls to Moneylion are fruitless because the person on the phone always says its a requirement to have this investment account because I have a PLUS loan BUT this is no longer a requirement for this account and essentially my money is being held hostage. I just want my {$150.00} set free and sent back to my XXXX XXXX XXXX account ending in XXXX
07/29/2017	Yes	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	NC 28105	Web
On or about XXXX XXXX, 2017, I initiated a loan application for a loan from Moneylion.com after the company approved my application I was approved and the payment terms were set at {$37.00} per pay period and a {$99.00}, on the XXXX of each month, for a subscription fee. The company requested my payments be made via ACH draft. Therefore, I provided my XXXX XXXX routing and checking account number. After making a few payments, I elected to pay the loan off on my upcoming pay period. Therefore, On XXXX XXXX, 2017, I emailed a letter to Moneylion 's customer service team revoking the ACH debit or any type of access to my XXXX checking account. On XXXX XXXX, 2017, I received a response from XXXX stating the ACH revocation would be honored. On XXXX XXXX, 2017, I logged on to my account and noticed an overdraft due to a {$99.00} ACH from Moneylion.
03/18/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	NY 10016	Web
I received an alert from my identity monitoring service " XXXX XXXXXXXX '' that high risk transaction had taken place today XX/XX/2021. Apparently, someone was able to open a checking account under my name with a company named " MoneyLion ''. Date : XX/XX/2021 Institution : MoneyLion Type : XXXX XXXX : Account Opening Result : Passed Venue : online I called my identity monitoring service and an investigator placed a called to this company right away. Once they verified some basic information about myself, they were able to close the account and mark it as fraudulent. I have no idea who did this and why this company issued a banking account under my name with no credit verification. I hope you do your best to get to the bottom of this. I will put alerts for my credit but this has me worried. Thank you in advance. Regards, XXXX XXXX
04/03/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Can't stop withdrawals from your bank account	AZ 85383	Web
On XX/XX/XXXX I agreed to a {$1000.00} loan that would charge me {$44.00} biweekly beginning on XX/XX/XXXX, with my final payment on XX/XX/XXXX. They took my final payment out, but have since then put my account in collections stating that my last payment XX/XX/XXXX ( which is an incorrect date according to my loan documents ) was missed. They have since then been charging my bank account every 2 weeks {$9.00} for a membership that I no longer want. Every time I try to cancel the membership I cant since my account is still in collections. Their website states that they deposited money into my bank account that they never have. Every time I try to remove my banking info their site says that theyre unable to at this time. At this point Im going to have to cancel my account or put a stop pay on the charges so they can no longer charge me.
12/26/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Problem with a company's investigation into an existing problem Their investigation did not fix an error on your report	MI 49015	Web
I have been attempting to dispute fraud on my credit report for months, experian keeps denying it and not blocking the information. their last resonse to me was for me to call some lady, and that number continues to go to voicemail. This needs to be taken care of. by the FCRA i just need to send the FTC affidavit ( which only allows 5 companies ) a copy of my id, and a bill with my name and address on it. they are also refusing to remove an XXXX account that is being reported wrong, even after I have sent them a copy of the administrative judges order. these fraudulent accounts are XXXX XXXX XXXX XXXX XXXX XXXX moneylion XXXX XXXX XXXX XXXX ( n which i currently have an open fraud investigation with the FCC/FTC ) these need to be BLOCKED. of course I will be filing seperate complaints about each of these companies shortly..
04/13/2023	Yes	Payday loan, title loan, or personal loan Payday loan	Struggling to pay your loan	CA 91344	Web
I had taken {$250.00} out from Moneylion back in XXXX of XXXX. Now not once did they reach out to arrange a payment plan they just constantly kept taking the money out of my account and it would bounce back due to lack of funds. I reached out to the company to assist with reversing the funds and I was introduced to a customer support representative who kept calling me the wrong name and never answered my question. He kept telling me ways to increase my cash advances. I still havent had my question answered all they could say is they will work on their communication. Its XX/XX/XXXX and I took the loan out in XX/XX/XXXX, this is the only time Ive ever had an issue with payday loan companies they usually always work with me to insure the money is paid back some how. You guys didnt do anything, made me serm very small for borrowing money
02/03/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Problem with personal statement of dispute	TX 76114	Web	Servicemember
XXXX XXXX and XXXX XXXX of money lion, botj handled this dispute. Initial conversation via email warranted push back and disregard for my details toward complaint. As stated, 22 plus payments were made without issue to this company. At a point their company deemed my checking account ineligible for payment toward my account with them. A default selection was not offered nor were my attempts to utilize other methods of payment. I explained this that their was an issue on their end. Im XXXX I received a debit card from a company called XXXX in which I was successful making two payments on the third my payment was blocked again. I explained this several times to both XXXX and XXXX XXXX. I was given a basic response & disregarded after. They sent my account to charge off without resolve. Poor communication and customer service.
03/12/2020	No	Payday loan, title loan, or personal loan Installment loan	Struggling to pay your loan	CA 94520	Web
On XX/XX/XXXX I received an email from Moneylion advising me of the adverse actions they are going to take on XX/XX/XXXX of selling off my investments to apply the profits to my installment loan. This legal notice states I owe {$0.00}, however they have placed me in collections for roughly {$100.00} that is adversely affecting my credit score. This amount is less than the amount of the loan I defaulted on because on XX/XX/XXXX my investments were sold and the profits of {$280.00} was applied to my loan. My issue here in addition to the negative credit reporting is that I was never provided with legal notice of intent to sell off my investments if I did not make a payment to bring me to current status on my loan payments. This company illegally sold my investments prior to allowing me the opportunity to bring payments current.
12/11/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Charged fees or interest you didn't expect	NC 279XX	Web
XXXX XXXX I switched my direct deposit from one bank to money lion ( XXXX XXXX XXXX thinking it would help me with cash advance as advertised but it did not for 1 months I waited thinking would be able get cash advance still got nothing so I contacted them. They couldn't give me reason why I couldn't get a cash advance so I asked to speak with a XXXX on 3 different occasions just never got call back from anyone. So few days later I called them back finally spoke with a rude XXXX that couldn't give me a real reason she told me they couldn't identify me but my direct deposit goes to they bank along with my socal # address and all my info but they couldn't identify she says. I asked her if i could cancel my account she told me I had pay interest on loan that was never completed. Won't let me cancel until I pay interest charges
04/13/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Money was taken from your bank account on the wrong day or for the wrong amount	PA 191XX	Web	Older American
On XX/XX/2022, I took an XXXX loan in the amount of {$140.00} from MoneyLion. The repayment amount is {$160.00}. Upon making the request, it was not indicated when the money would be returned. I knew and believed it was within the 30 days period. On XX/XX/XXXX, I received notification of irregular activity on my bank account. It was in the amount of {$160.00}. It was then I visited my MoneyLion phone app, and realized that there was a notation of repayment " is expected to be processed by XX/XX/2022. '' MoneyLion processed the repayment actually on XX/XX/2022. Upon contacting customer service, the Associate made me aware of the " time period. '' I was appalled. This is worst than subprime lending. I informed the Associate that I will be paying off that XXXX and the {$510.00} loan payment. My account with them will be closed.
02/23/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Can't stop withdrawals from your bank account	OH 45245	Web
I took a loan out for XXXX over a year ago, with this company online. I made the payments and then they started taking out every week. The amount paid was XXXX per week. I contacted the company and spoke with a representative and advised it needed to stop, I set up fraud with my bank to have them stop. I got a new debit card. Last week I had a hit of over XXXX via ACH to my checking account, which is insane. I have attempted to contact the company but no one will follow up. I can't afford this kind of withdrawal, especially when I reached out to the company and had advised them to stop taking this out. Currently I have opened up another case with my bank. I had made several payments of over XXXX which should have paid in full and then they still take money out. I thought that was stopped and then they do this 6 months later.
10/15/2021	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	NC 284XX	Web
I have been trying to stop a company called Money lion from reporting a fraudulent account on all three of my credit bureau accounts. My former bank even got involved and flagged it as fraud, refunded the money taken and had to open a new account for me in order to stop this company from withdrawing funds for some sort of program they calm I signed up for. It's also reports as a bad debt and I have disputed with all three credit bureaus but it's still there. This has now caused me to be denied a loan for a house. A house my family needs for our XXXX son. This is also hurting my credit for my company. I do not owe this company money and need this removed before it costs my family anymore than it already has. I have all of the correspondences from XXXX XXXX as proof that this was a fraudulent account and fraudulent activity.
10/02/2020	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem with the payoff process at the end of the loan	MI 493XX	Web	Servicemember
I paid my loan, but had past due membership charges, so they wouldn't let me cash out my investment. They are reporting my membership fees on my credit like it is my loan, although that is paid in full. They also have incurred {$850.00} of late fees on my account. I couldn't cancel my membership because I was past due, so they just kept incurring fees. The wait times to speak with anyone is ridiculous, and when you do speak with someone they can't do anything to help you, they just tell you the only way to help you is to pay your balance. I don't care about anything like the money in my account - which by the way they won't apply to any balance I have ever owed, even when it was more than my past due fees. I want it off my credit report. This company should be investigated, shut down, and not allowed to operate ever.
02/03/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	CA 92109	Web
Money lion is reporting a late on XX/XX/20, XX/XX/20. Due to the unforeseen events surrounding the pandemic that is Covid 19 I have been severely financially impacted. I live in California and it has been a mess. I've really been struggling to stay afloat while my employer continues to suffer because of this pandemic and therefore affecting my work hours. I have done my best to stay current and not fall behind. However, this was inevitable the entire state of California shut down. I ask that you please remove the lates from my credit file. Under the federal mandate and CARE act creditors aren't allowed to file negative notations on credit and I can see why. The hardship of going through a pandemic alone is immense, and creditors should not be adding onto the stress. I ask you remove these lates from my credit file.
08/17/2020	No	Debt collection Payday loan debt	Attempts to collect debt not owed Debt was paid	AL 36526	Web	Older American
Money lion is a payday loan app. I've used them for a few months. Due to a software glitch, which they wouldn't admit to, they deducted money from my account before the promised date, in breach of contract. This caused my bank account, that I've had for 15 years, to overdraw for the first time. I took me all day to get a small resolution from them, but it wasn't the amount they basically stole from my account., I really don't think these people need to be allowed access to peoples bank accounts with software they KNOW has problems. They paid me a total of {$450.00}, and deducted {$450.00}, and still say I owe them {$300.00}. This occurred between XX/XX/XXXX and today. I've contacted my bank ; they won't process any more withdrawals from them. Still, I can't imagine how many other people were affected.
09/07/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	NC 27530	Web	Older American
This is my 2nd complaint against MoneyLion. This is a different issue. It is imperative that MoneyLion change my default payment method from checking account ending in XXXX to account ending in XXXX. Ive made several attempts to make this change on their app but to no avail. I have called more than 6 times. Each time I call Im on hold for more than an hour and then my call gets cut off. This happens every time I call. I will be closing the account ending in XXXX in the next 2 weeks. It has been impossible to make the change online through the app or to reach a human by phone. Im at wits end trying to deal with these people. I need someone from MoneyLion to contact me and confirm the account change. As of todays date the app still shows my account ending in XXXX as my default account. This must be changed ASAP.
04/28/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or misleading advertising or marketing	NY 140XX	Web
Received a notice in the mail from XXXXMoney Lion. The notice contains a card that has a chip and is not a promotional offer. The notice has my last name spelled incorrectly. I have never heard of this company and did not request this card. I reported the mailing to the FTC and contacted the NYS attorney general who suggested I submit this complaint. I also ran a credit report to check for any issues. I did go on this XXXX 's website and it states in order to obtain a card of this sort, a deposit must be made into an account. There were mixed messages on whether or not to reach out to the company directly, as I would have to provide my actual personal information to them to 'close ' the fraudulent account. I would prefer not to provide any information as I have no idea what this is or why it was sent to me.
04/15/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 95020	Web	Servicemember
I have filed dispute after dispute with this company with no fair time to respond and a lack of regard that I did not, nor would not open an account with this business as I know if it's practices of installment loans and the monetary contracts they force a consumer to pay without any return if the consumer decides that they do not want to continue paying on this installment loan should it become financially unable to do so, they ultimately keep the funds you have already have in savings with them, then attempt to continue receiving un-returned payments and report the consumer to the credit bureau. This account is not mine! I never opened it! It is a fraudulent account and unauthorized. I have complained to many consumer entities, such as XXXX,, the 3 major credit reporting agencies to no avail, and now CFPB
09/23/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	FL 322XX	Web
XX/XX/XXXX - requested funds iao {$500.00} to be withdrawn and transferred to personal bank account. XX/XX/XXXX - contacted MoneyLion.com support via email inquiring about transfer request, as expected 7-10 business days passed, no funds or notice of delay. Was advised transaction was cancelled and ticket was being closed. Inquired as to why due to no resolution. XX/XX/XXXX - requested funds iao {$1000.00} to be withdrawn and transferred to personal bank account. XX/XX/XXXX - Spoke with XXXX on the phone at XXXX XXXX, EST, who advised my transaction was again cancelled. When advised I wanted the funds in the account sent to a different account and close my account, XXXX advised permission was needed to liquidate due to the amount in my account, as it exceeded the maximum transfer amount of {$1300.00}.
12/02/2020	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	NJ 089XX	Web
MoneyLion Inc. has been reporting on my credit file a collection account I have no knowledge of. I have disputed this collection account via XXXX dispute center several times, most recently XX/XX/2020 and XX/XX/2020. My disputes are going ignored and I never receive either the debt verification letter I ask for or a debt validation letter. Instead they continue reporting this account which I never opened and they report different balances after every dispute. For example, they reported a balance of {$290.00} in XXXX, 2020 but later updated it to {$260.00} on XXXX, 2020 and they have been reporting a balance of {$300.00} since XXXX 2020. I do not own this account and this company is avoiding the law continuing to report it to my file without verifying and/or validating this debt. after multiple disputes.
07/26/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	SC XXXXX	Web
Moneylion incorrectly reported me as 30 days past due in the months of XXXX, XXXX, XXXX, and XXXX. In the case of Moneylion, the company would not show reflection of payments made for up to 14 days after the payment made. They even reported me late In XXXX when the loan had already been paid IN FULL by XX/XX/XXXX. In this case, I will need credit report adjustment as well as a credit for a misapplied payment that was double charged and not applied in the amount of : XXXX dated XX/XX/XXXX XXXX dated XX/XX/XXXX XXXX dated XX/XX/XXXX Additionally, money lion has failed to apply points to my account in the amount of XXXX points for special offers. Please process a payout in the amount of XXXX to cover the existing XXXX points and close my account once credit adjustment and other adjustments are complete.
11/16/2023	Yes	Payday loan, title loan, personal loan, or advance loan Installment loan	Getting the loan	CA 94590	Web
Moneylion/XXXX has been providing credit builder plus loans to their members based on charging a $ XXXX fee They advertise that once you pay off the loan you can immediately re-apply and re-borrow. On XXXX I made a monthly payment of {$83.00} and a payoff amount of {$400.00} based on the advertising of re-borrowing. I was unable and through multiple requests I was notified they changed their policy and no longer allow their own bank account to be used for this service, I requested updated verbiage and advised they advertise the previous. They refused to help. When I advised I needed to have the {$400.00} refunded because I paid it off under false advertising they advised the payment was valid and are refusing to refund the pay off amount and have refused to acknowledge their advertising as attached.
07/30/2022	Yes	Credit card or prepaid card General-purpose prepaid card	Problem getting a card or closing an account Trouble closing card	WI 53562	Web
I got an email fromMoneyLion stating I opened a debit card account and it is now active. I have never used this service, and they dont have a customer contact phone number for fraud. I was trying to get someone on the phone, however, they do not have the opportunity to do anything except over email. This is the second time Ive had an issue with MoneyLion and the first time they told me this wouldnt happen again. I also have the inability to get XXXX due to a credit report run from XXXX and also XXXX XXXX wont let XXXX XXXX an account due to Fraud I never did. My friend told me to report all of this to you even though the MoneyLion is the only active problem. I was able to close the other accounts and fraud, however, I shouldnt have any of these problems because it wasnt me who did the actions listed.
12/18/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	NY 10701	Web
Hello, Good Afternoon, When reviewing my credit report, I saw that an installment loan was Opened up in my name XXXX XXXX. I then decided to call the company MoneyLion , Inc To get this taken care of because I have been a victim of identity theft. Before I could state the case, the guy on the phone accused me of opening the account because payments were made to the account. I was explaining to the guy that wasn't by me, and I didn't authorize anything. I then provided him with a police report by the XXXX Police, an ID theft Affidavit, proof of identity, an FTC report, and a dispute letter to the company. I sent all the documents to fraud@moneylion.com. He then proceeded to send me an agreement that I didn't authorize, then after all the documents I provided, he said that the account belonged to me.
04/19/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Fraud or scam	FL 34638	Web
I opened a loan that was supposed to help repair my credit. It was a {$1000.00} loan but they gave me {$250.00} up front and then i was to pay XXXX every two weeks to a credit reserve. Once i paid the {$1000.00} i should be able to withdraw the funds. I paid back {$310.00} over the first 12 weeks and then asked to close the loan since i repaid the {$250.00} they gave me plus interest. On multiple times they refused to close the loan. They are charging me interest on money i do not have and they did not give me. The only interest i should be paying is the interest on the actual funs they gave me which was {$250.00}. They refuse to close the account and tell me we can close it in 3 days and then 3 days comes they have closed the accoutn and instead keep asking me to pay more money. It never ends.
04/26/2019	No	Debt collection Other debt	Attempts to collect debt not owed Debt was result of identity theft	OH 43616	Web
I was charged for a Moneylion membership fee and loan payment in XX/XX/2019. I notified my bank that this was fraudulent charges as I'd never heard of this company or applied for a loan. My bank issued me a new debit card and canceled the payments ro this company. This account is still listed on my credit report and is hurting my credit score. I have never requested or received funds from this company. I called the company Moneylion and XXXX, who I spoke with, asked for all my personal info. I gave her the info I felt was pertinent and she stated a fraud claim would be filed. She said their fraud department would contact me via email to complete investigation. No email has been received. I have worked very hard to maintain a 100 % payment history and this company is ruining this and my score.
01/22/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	CA 94566	Web
I received an unsolicited piece of mail from the XXXX product by XXXX/MoneyLion. The mail included a debit card and had a call to action for me to activate the debit card. To me, the piece of mail seems to actually be from MoneyLion. I never signed up for this account. I am not sure how this account was opened in my name with my address. I am actively monitoring my credit, and as of yet don't see anything suspicious. I did not activate the debit card. I can provide the debit card number upon request. As I did not request this card, nor did I sign up for this account, I believe this is fraudulent. I received this mail at my old address and have moved, so I'm not sure the exact date I received this. It may have been a month ago. It is a similar situation as this post : XXXX XXXX XXXX
05/09/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	IL 60089	Web
I recently noticed that numerous ACH transfers have been made from my XXXX banking account to a Moneylion account in the form of XXXXXXXX XXXX XXXX Membership, etc even though I have never opened an account with Moneylion nor have I done any business transaction with them. I reached out via phone but the Moneylion 's consumer support line does not provide / or makes it extremely difficult for non-customers to reach a support team to report a possible fraud and/or identity theft. The amount of financial damage is significant and I want Moneylion to not only promptly resolve this issue by closing down this account and reversing the fraudulent transfers, I want an explanation of the company 's practice of opening new accounts without an explicit consent and solicitation from a consumer.
08/15/2019	Yes	Checking or savings account Checking account	Closing an account Can't close your account	FL 33073	Web
On XX/XX/19 I called MoneyLion support to close my accounts and withdraw all of my money. After waiting on hold for over an hour I opted for a call back. I never received a call back. Also, on XX/XX/19 I submitted a ticket to MoneyLion support online. Three days later on XX/XX/19 XXXX from MoneyLion sent me an email stating that she has cancelled my membership, but can not liquidate the account. I am still unable to liquidate the account and close it out. The app states that there is an error and to try again later. I've been calling MoneyLion and sending them emails without any response. Furthermore, the value of my investment account has dropped significantly since my request to withdraw funds. Today XX/XX/19 MoneyLion again withdrew additional funds from my other bank account.
07/02/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	VA 220XX	Web
Money lion inc has been reporting delinquent payments months after the late payments. I fully paid off the loan on XX/XX/2019 and they are showing the account still past due to this day XX/XX/2019 and reported missed payments on XX/XX/XXXX and XX/XX/XXXX which caused my credit score to decrease significantly. This seems very unfair to me until I paid the account off the late payments were never reported. I contacted money lions support team and they stated that the system does this automatically and they have no control over the reporting nor would they attempt to help me. I asked to speak to the supervisor and never connected to them, and was told the supervisor would do nothing for me. They stated they can do nothing on their end and I would need to dispute this via XXXX or XXXX
06/20/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	OK 73160	Web
Beginning on XX/XX/22 to XX/XX/22, transactions began hitting my account that I didnt make. I called dispute center and filed a dispute on what had cleared, approx XXXX XXXX 4-5 days later I filed the 2nd dispute along with a police report. This one had roughly {$1600.00}. The first dispute concluded and they refunded XXXX I then began to call companys on the # 2 disput. One of which was XXXX XXXX XXXX, {$300.00}, XXXX $ then Moneylion completed the number 2 dispute and Paid nothing except for two transactions, XXXX XXXX for XXXX $ total. ( the ones I called on ) .my deposit on the XXXX was {$2100.00}, so they got most of it. Its now the XXXX and I just ran out of money, food, fuel will be next. I dont get paid till the XXXX. Money lions actions could now be a death sentence for me.
03/25/2021	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account	NY 11550	Web
I got a government loan sent to my account figured I will try to send to my XXXX bank as regular banks are very strict with some deposits. I sent my loan deposit to moneylion I was able to make few purchases and withdraw some funds for biz purposes and next thing u know my account is frozen .. my phone was hacked via email I think someone sent bogus documents and tried to take matters into there own hands ... I tried to do everything in my power to get my account opened back up .. tried to send my actual documents they said that wont matter .... fast forward Its been 6 months I have about XXXX in the account they tell me my account is closed but they have been charging me admin fees for XXXX every month ... so Im being lied to and they are slowly draining my account .... please help
01/24/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	NY 12203	Web	Servicemember
From XXXX 2020 Money Lion took {$1000.00} from my checking account in {$200.00} transactions, 5 total. I would later discover a criminal used my identity to establish a Money Lion account in my name and withdraw the funds. Once I discovered this, I let my bank know and have been calling and emailing Money Lion with XXXX help in return from ML- I expect to be refunded as they allowed their service to be used for fraudulent activity and such an ineffective system to resolve account disputes. A company valued at a XXXX dollars that touts itself as a " Mobile Bank '' should be ashamed of such poor service. Most of my phone calls to ML are answered by overseas call farms that can barely speak XXXX or assist me much at all aside from assuring me I'll be contacted by the fraud department.
12/03/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	NC 28214	Web	Servicemember
I have reached out to MoneyLion on multiple occasions, through several different avenues, throughout this past year in attempt to dispute the following information that appears on my XXXX or XXXX and/or XXXX consumer report ( s ) : * High Balance * Date of Last Activity * Date Reported * Date Opened * Closed Date * Account Rating * Last Payment However, this inaccurate information is still being verified and reported by Money Lion each month. The information can not be both valid and different. Each bureau is reporting different data in each category. I request all three Money Lion accounts listed below be removed immediately from my credit report with XXXX, XXXX and XXXX. MoneyLion is in direct violation of my rights under FCRA. MoneyLion account numbers : * XXXX * XXXX * XXXX
09/12/2023	Yes	Debt collection Payday loan debt	Attempts to collect debt not owed Debt was paid	GA 30316	Web	Servicemember
So I didnt know that there was even a debt because the way that they set up the loan they make you pay everything ahead so they wrote off XXXX and some dollars worth of a debt and they left left {$50.00} on the deck, but there was only two payments left and they were like XXXX bucks or something so realistically they didnt lose any money and I saw that it was reporting to my credit for {$51.00} so I sent them a check for XXXX I notify them that they got the check. I got proof that they cashed the check but they have not reflected on my account that it was paid nor have they remove the account off of my collections and credit bureaus because they agreed that if I paid the {$51.00} that they remove the collection of my account. They never have done this and its been over 30 days.
04/22/2021	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	KY 40214	Web
I'm a victim of identity theft. Someone tried to open an account in Moneylion under my information and he successfully did. I found via my credit report notification. And when I was checking my mail i found 2 debit cards under my name. I called to the company about it and let them know I haven't know anything about your company why I'm receiving this debit cards. They asked me a number of cards to cancel them i gave them debit cards number on phone and they told me they have cancelled it. After that they gave {$990.00} loan to someone under my name and put this on my credit report it's hurting my credit score in my life i have never applied for any kind of loan. I'm very upset about it after speaking with them 3 times they are still giving loan under my name without my concern.
07/11/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	OH 44102	Web
MoneyLion kept billing me even though I canceled my credit builder plus account after I paid for my loan in full in XX/XX/XXXX. I received a bill in XX/XX/XXXX and XX/XX/XXXX for the {$19.00} membership fee even though I clearly canceled the membership and completed the loan. The membership regularly costs {$19.00} and MoneyLion attempted to keep charging me claiming that I owed them additional money. Every time this occurred I had them escalate the issue and they refunded the money. This needs to stop so they need to cancel my account. They will not delete my account and more importantly my personal information. They have my direct checking account information and can just randomly bill me at any time and deny me a refund. My information has been compromised by MoneyLion.
05/21/2023	Yes	Payday loan, title loan, or personal loan Payday loan	Was approved for a loan, but didn't receive the money	IL 60164	Web
I took out a moneylion loan came XXXX XXXX in XX/XX/XXXX. I paid the loan on time biweekly and paid off the loan beginning of XX/XX/XXXX. The terms of the loan were {$1000.00} approval with {$250.00} put into a reserve account until the loan has been paid and the {$250.00} would be released to my account. The loan was paid per app notifications and messages the {$250.00} would be released a few days later. The only amount I received was {$0.00} I have reached out in the moneylion app 3 separate times over the course of 2 weeks asking where my funds are and each time I was told the issue had been escalated and I would receive a phone call or email no update as of yet. It's been going on 3 weeks when I was supposed to receive the money a few days after I paid the loan off
06/03/2019	No	Payday loan, title loan, or personal loan Personal line of credit	Problem with additional add-on products or services	WI 546XX	Web
In XX/XX/XXXX I got a post card from money lion, they offered XXXX but you had to pay XXXX twice a week in addition to XXXX for loan which is fine I agreed to it. It stated you can not cancel money lion plus until loans paid off. About 2 weeks ago I paid off loan, contacted them through email I'd like to cancel money lion plus. They said it takes 3-5 days. Well 4 days after that XXXX and XXXX for loan came out of my checking again. I emailed them again tried calling but on hold for over hour. Then automatic response in email comes back they're not taking emails. I had to fill out a service ticket, get a response from that stating they are looking in to it but takes time. I responded I'd like my extra loan payment back, as well as membership fee, I've gotten no response.
04/06/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	CA 916XX	Web
Hello So, several days ago I received two money transfers being withdrawn from my bank account. One from my savings account ( I NEVER have given my savings account number to anyone ) and one from my checking ( of which I dont give out either but to pay bills like insurance, cable, etc ) So two fraudulent charges came out of my XXXX XXXX account to Moneylion. I have no idea what moneylion is. So I called about the charges and XXXX XXXX took care of the reversals. Great. But today ( XX/XX/2021 ) i recieved a debit card for a Moneylion account! I did not open a money lion account! Ive contacted Moneylion several times and no response!! They are terrible! Please help me close their account they are allowing hackers to open accounts with fake names. Thank you for your time.
05/14/2020	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	GA 30236	Web
The company has reported that I have not made any payments however, my bank shows there is a payment made. In addition, to resolve the other payments, I updated the payment method in the app since the account I was initially using was closed. Moneylion still continued to try to take payment from my closed account. Instead of contacting me that there was a problem, Moneylion reported this on credit. In addition, they were falsely attempting payments. The records indicate they could not get payment but I definitely had the money in my account. When I called to try to resolve the issue, I had to call 6 times because they sent me the wrong links or were not responding to me saying 'Hello '. I requested a supervisor to call me back and they have not bothered to call me.
04/13/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	AZ 85286	Web
A family memeber of mine opened a loan in my name without my knowkledge or consent online with Moneylion. They were allowed to open the accoutn online by Moneylion without verifying identity of the person opening the account, no signature was oobtained or compared to the drivers license to verify the identity as well. I didn't know this accoutn was opened in my name until I check my credit report In XXXX. When I saw this accoutn on my credity I called to figure out what it was. I was told there was a balance on this account and that it couldnt be removed from ym report until i paid it, which I paid out of my pocket to get it remioved. I filed muiltiple disputes with Moneylion. I have contacted Moneylion multiple times to get this rectified and they refuse to do so.
01/26/2024	Yes	Debt collection Payday loan debt	Written notification about debt Didn't receive enough information to verify debt	VA 223XX	Web
I disputed this debt in 2020 and it was then removed from my credit report now after months later it is appearing again stating it was opened later than when it originally was I was a previous victim of fraud also and had an alert placed, I was told I would get a call back for my concerns and never received the call back. I would like to know why it was removed due to me having no knowledge and now it appears again, It should be removed at once and it is currently showing in a way on my credit report that my chances of getting a job is affected. I have no knowledge of this account and it is a small amount if it were owed truthfully by me i would pay but it is not. This is not the way you do business. I can provide proof it was disputed and removed in 2020 via XXXX
05/19/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Struggling to pay your loan	CA 95062	Web
I had a life/death situation this week and including loosing my job I can no longer pay any thingat this time and wont be able to till i go back to work which is hopfully soon I am sorry to say I can not afford to do this right now I also want to mention the company should have canceled this loan beforehand after i told them twice to cancel but did not listen I the company has failed to respond to last 4 emails period and i find this unprofessional they do not seem to care at all and yet i have sent emails today no response again I want this resolved in a way were it can be XXXX out balance or put on hold with out any issues this loan should have never happened in first place I also want to mention they dont tell u the convo is recording which is illegal Thank you
02/22/2022	Yes	Debt collection Credit card debt	False statements or representation Attempted to collect wrong amount	MD 21044	Web
I have been trying to clean up my credit and pay off my debts. I closed my bank account and have been paying my debts with cash or XXXX XXXX, etc. I attempted to pay off my {$270.00} XXXX from MoneyLion. I can not because my bank account is closed. When my Mom attempted to pay it off, she was unsuccessful because my bank account was closed. We started calling MoneyLion on XX/XX/XXXX and was promised a call back from a Supervisor on XX/XX/XXXX and XX/XX/XXXX, ( I spoke to XXXX at XXXX ). I was told that my Mom could use XXXX, XXXX XXXX or transfer money to my XXXX XXXX ' via her online banking. None of these methods work because my MoneyLion account is not a checking account. I don't know what else to do. No one has information on how to pay this off. Please help.
06/09/2021	Yes	Payday loan, title loan, or personal loan Payday loan	Can't stop withdrawals from your bank account	CA 95348	Web
Since XX/XX/2020, on the MoneyLion app I started their credit builder plus loan. It said I would get a {$150.00} bonus in the mail at the time within a week and never received it. Also, I was charged fees I was not aware of, such as {$9.00} membership fees that were charged twice a month. In addition, I have lost my job in XXXX and havent gotten unemployment so its been difficult trying to figure out how to pay for the loan that is supposedly going to be payed off in the future. However, they are taking long to respond to the issue and have taken 5 days to respond to my email complaint and still said they will have to review it, while I believe I deserve a refund. I am still getting charged {$39.00} dollars twice a month which has brought my account to overdraft
05/30/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	GA 30097	Web
I contacted this company on XX/XX/XXXX regarding why my payments are being reported late on my credit report, spoke with a manager by the name of XXXX who informed me that I was correct my payments were not being report correctly and were not late, that it was due to a system glitch that my payments were being rejected. She informed me that she has submitted a dispute to have the negative remarks removed and insured the issue would not occur going forward. Since then I have been making more payments to my account and loan that are still being marked as late and in collections with my credit report. Im certain my consumer rights have been violated by this company unethical way of applying my payments and reposting them as past due when they have never been late.
08/06/2019	Yes	Checking or savings account Other banking product or service	Closing an account Can't close your account	CA 94118	Web
I called Moneylion to close the accounts opened with them in XX/XX/2019. I still received emails even after closing my account talking about my open accounts, to which I sent a note to customer service on XX/XX/19re-iterating to close my account. I was told that the emails were different from the accounts, and to unsubscribe to those as well, which I did on XX/XX/19. On XX/XX/2019, I received another email from Moneylion stating changes to account fees, even though my accounts are closed and I'm unsubscribed. I emailed support again, and received no response. I follow-up on XX/XX/2019, and received an automated email stating my support ticket was closed. I am extremely concerned that MoneyLion is not closing accounts, and not adhering to the CAN-SPAM act.
10/02/2018	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with additional add-on products or services	FL 33023	Web
On XX/XX/XXXX, I received a loan deposit from money lion plus of {$500.00}. Within 3 days of receiving the loan, I checked my money lion account yo see when my first payment will be scheduled. It showed that I owed a fee of {$19.00} months until I pay the loan off. It also showed that I will be paying a membership fee of {$36.00} biweekly in addition to my biweekly payments. I called them and was explained that its a membership fee since they dont run credit. And at the end of the loan term it will be reported to the credit bureaus. Well to start off, the membership fees are not conspicuous, you dont notice them or know about it until you have applied and funds have been deposited and nothing you can do but stay XXXX in this trap. This is definitely iilegal.
03/15/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	CO 80033	Web
I took out a short term loan with Moneylion on XX/XX/XXXX in the amount of {$500.00}, I made a payment of {$100.00} on XX/XX/XXXX and unfortunately defaulted on the remaining balance. I contacted Moneylion on XX/XX/XXXX and made a payment of {$200.00}, and on XX/XX/XXXX, made another payment of {$300.00}. Both payments have not been reflected on my Moneylion account and they are not reflected on all my credit reports. Moneylion is reporting this account as a " charge off '' to XXXX, as a " charged off as bad debt '' to XXXX and " unpaid balance reported as a loss by credit grantor '' to XXXX. I have called Moneylion several times about their credit reporting and was told that there was nothing they could do about how the agencies report. Please help me.
01/25/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Incorrect information on your report Account status incorrect	CA 92128	Web
I've been a customer with money Lion for about XXXX years. I have had XXXX {$500.00} loans with them, both of which were made on time payments and paid off early. It's important that I mention that I reported to money lion about a situation with my card being skimmed back in XXXX. It took XXXX months for me to get {$220.00} back into my account. During that time I stopped XXXX membership payments of {$20.00} each for XXXX months. In turn Money Lion reported my account as being late on XXXX loan payments which is not the case. I've tried on multiple occasions to shed light on this situation to a money lion representative. The last time I did, was XXXX days ago and the representative told me to dispute with credit bureaus, to which I have but to no avail.
06/12/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	MI 48430	Web	Servicemember
On XX/XX/2020, MONEYLION fraudulently opened a {$500.00} credit builder PLUS loan in my name. I was not aware of this account until it was negatively reported on my credit reports on XX/XX/2020. I have contacted them and even paid the fraudulent loan off to protect my credit as my condo burned down and I am buying a house. I have filed complaints not only with MONEYLION but with the FTC and the police. I submitted all documentation to both the credit bureaus and to MONEYLION but they refuse to remove the fraudulent account, let alone update any credit reporting. This has taken a huge hit on my credit and my mortgage was denied because of this illegal and fraudulent account. They refuse to correct this injustice and I am prepared to take this to court.
07/15/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	PA 188XX	Web
For the 2nd straight month MoneyLion has reported my account as 30+ days late, last month MoneyLion admitted that they made a mistake and reported inaccurate information to both XXXX and XXXX credit bureaus and sent me emails/letters apologizing and stated it was corrected and both credit bureaus were also contacted and told as well, today XX/XX/2021 they once AGAIN reported inaccurate information to the same two credit bureaus ( XXXX and XXXX ) that my account was once again late. Furthermore, after last months inaccurate information was corrected I paid this months and next months payments in full ( to XX/XX/XXXX ) in hopes they wouldnt make this mistake again, unfortunately it didnt work and once again they have reported inaccurate information
07/25/2019	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	MN 553XX	Web
In XX/XX/XXXX Moneylion ( XXXX XX/XX/XXXX) ran a promotion where they advertised a bonus of upto {$590.00} or 17 % of first paystub direct deposit and maintaining direct deposit for 3 months. See details below : 1. Join MoneyLion 2.Set up a direct deposit of $ 500+ 3. Opt in to bonus 4 Maintain direct deposit for 90 days to get bonus ( this needs to be 90 % of your initial direct deposit ) 5. Bonus you receive will be 17 % of your first direct deposit I opened the account, opted into the promotion ( see attached SCREENSHOT ) and maintained direct deposit of {$3200.00} ( XX/XX/2019 ), {$3100.00} ( XXXX ), {$3100.00} ( XX/XX/XXXX ) and {$3100.00} ( on XX/XX/XXXX ). Even after meeting the promotion terms, I did not get the promised bonus of {$550.00}
01/10/2024	Yes	Credit reporting or other personal consumer reports Credit reporting	Problem with a company's investigation into an existing problem Was not notified of investigation status or results	NJ 08721	Web
Please remove all my fraudulent accounts immediately. I was victim of identity theft and trying to get my life back on track is the furthest thing from easy. I had much success removing things due to my identity theft but they're are still some companies that are not following proper protocol when it comes to validating my " debts. '' I have asked for verification of debts, I have submitted countless paperwork including ftc reports and police reports but nothing is getting done. Accounts include : Account name XXXXXXXX XXXX XXXXXXXX XXXX Account number XXXX Account name XXXX XXXX XXXX XXXX Account number XXXX Account name XXXX XXXX Account number XXXX I will submit my paperwork here again to show you show whats going on. Thank you for your help.
08/04/2020	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	FL 32256	Web
I paid {$730.00} to money lion on XX/XX/XXXX, which was to pay off a credit builder loan. I called and requested access to my escrow funds ( amount held until loan is paid off ) they stated it will be 5 business days until I will receive the amount. Its now XX/XX/XXXX I have still not received my funds Ive been lied to by multiple supervisors ( XXXX, XXXX ) telling me when Im going to retrieve my funds. I get pushed around every time I call in they are completely unprofessional and it takes 40 minutes to get a supervisor. I requested a manager above XXXX and she stated they were in a meeting and it could take up to two days for me to get a call back and due to them escalating my account its now another 3-5 business days. Will be getting an attorney.
05/19/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	GA 30297	Web
I have reached out to the involved companies through the credit bureaus, and it has been 90 days without any response. This lack of communication is concerning and disappointing, as I am only trying to resolve the issue with these accounts. The unresponsiveness from the company may be perceived as an admittance of incorrect or inaccurate information. I demand that this unverifiable information be removed from my credit report immediately. The 90-day delay in addressing this matter is unacceptable and impacts my financial standing. I expect prompt action to resolve this issue and ensure that my credit report accurately reflects my financial history. Please let me know if you would like any further revisions or if you have additional concerns.
08/21/2022	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	IL 60409	Web
I recently pulled a my credit report with XXXX and noticed this MoneyLion Inc has still been reporting negatively after a bankruptcy filing in XX/XX/XXXX they been continuing to report up until XX/XX/XXXX when I notified the company they insisted the information they were reporting was accurate I then contacted XXXX about the issue and again they verified the information is correct. To my knowledge this is a violation of FCRA both creditors and bureaus have an obligation to report only accurate information. This is a closed account and was included in a XXXX XXXX Bankruptcy which was successfully discharged if I'm not mistaken this can be seen as a violation of bankruptcy law as well as this can be seen as still attempting to collect on a debt
09/22/2020	Yes	Payday loan, title loan, or personal loan Payday loan	Can't stop withdrawals from your bank account	NV 891XX	Web
I have previously filed a complaint with CFPB ( XXXX ) regarding MoneyLion 's failure to allow its loan clients to revoke ACH authorization. Within that complaint are additional details surrounding my initial failed attempts to revoke. In MoneyLion 's XX/XX/XXXX response, the company offered to manually revoke this. To date, they have failed to do so, and this further indicates their deliberate refusal to honor customer requests to revoke ACH authorization as mandated by law. I am attaching a screenshot from within the MoneyLion app that shows my still-linked checking account of which I have repeatedly requested removal. I continue to receive an error stating " We can't delete your payment method at this time '' with each attempt to remove.
07/05/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	SC XXXXX	Web
My name is XXXX XXXX. Im a victim of fraud. I realized this account been on my credit report after realizing XXXX had to credit file for me. I tried calling the company but I been on hold for an hour or two for months. So, I informed the credit bureaus with my police report that this account is not mine. It has been deleted and blocked from XXXX and XXXX ; however its still reporting to XXXX. The account number associated with the account is XXXX. This is the information off the credit report. I never open an account with this company. I spoke to someone with Moneylion finally on Tuesday XX/XX/2019, and I couldnt get any resolution. This company is ridiculous. Also, XXXX have police report on this item and will not remove fraudulent item.
02/19/2023	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem with fraud alerts or security freezes	TX 77041	Web
My Phone Number was recently hacked and used to obtain my email and my banking account information. Thus in which I had to go to XXXX XXXX XXXX and freeze all of my accounts in which I found out my name was being used along with my email, phone number, and address in attempt to take out of loans out of multiple different sites and such. One site was Money Lions where I've tried contacting to state that I never opened account and now I received a text message saying they had approved for a loan to be taken out under my name. I found it rather hard to even get into contact with a representative let alone get an email response. It has already been a hassle to correct all the fraudulent activities that had happen within the past few days.
04/17/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Incorrect information on your report Account status incorrect	NC 27215	Web
On XX/XX/2021, I paid off my account with Money Lion Moneyplus Loan account in FULL!! Once the account was paid in full, then the account was closed a few days later which is how their process works. Moneylion just reported on my credit report that the account is closed but was 30 days delinquent when it was closed and this is NOT true. Also to note, the account was not an account that was closed then paid off. It was paid off and only closed because the balance was paid in FULL!!! Which is what they always do once an account is paid off. They are not reporting the most up to date account status at the time of closing for this account. I have included supporting documentation to confirm that the account was paid off as of XX/XX/XXXX.
09/14/2019	No	Payday loan, title loan, or personal loan Personal line of credit	Problem when making payments	AR 72223	Web
I tried to make my monthly payment several times before it became 60 days late. I was told by the representative to wait 5 days to see if the payment would go through. I did that about 4 times with 2 debit cards and 1 savings account. After many attempts, I was told by a customer service representative that there was a glitch in their system and the could not accept debit card payments. Debit cards, he said, went through two processing systems and they are not processing at this time. I went and opened a checking account to make the payment and by that time I was over 30 days late and was reported to the credit bureaus. I do not feel that I should have been reported because I tried to make the payment, but their system was inadequate.
08/14/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Getting the loan	UT 84117	Web	Servicemember
I had called and talked to one of the customer care reps because I wanted to payoff my XXXX XXXX XXXX XXXX and take out another loan and was told that I could do that but that I just needed to pay my membership fee to qualify and that once the loan was paid off it would take 2 days to clear out. I met all of the qualifications but then they told me I no longer qualify because I needed an outside account and that account would need to have 2 months of automatic payroll deposits. I told them that had I known that info ahead of time I would have handled the payoff different and I would have not paid the membership fee. I have attached a file where they tell me that I can get another loan if I choose yet the application would allow me in
01/03/2023	Yes	Money transfer, virtual currency, or money service Check cashing service	Fraud or scam	FL 33173	Web
On XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX, and XX/XX/XXXX, I reported suspicious activity to my bank, XXXX XXXX, that on these occasions money was electronically removed from my account and sent to an unknown to me company by the name of MONEYLION. XXXX XXXX immediately reported it as fraud, reimbursed me the total amounts {$340.00}, {$440.00}, etc. for a total of {$1800.00}, and I thought, " Good. That was that. '' But when I applied twice for two credit cards and was turned down it was because MONEYLION REPORTED THE AMOUNT AS DEBT DISCHARGED, THUS RUINING MY VERY GOOD CREDIT. I called, emailed, and sent bank statements to them and I all I got was I needed more information, a criminal report, evidence I had paid them, etc., etc.
07/18/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Credit monitoring or identity theft protection services Billing dispute for services	TX 78628	Web	Servicemember
REVIEWED MY CREDIT TODAY XX/XX/XXXX NOTED THAT SOMEONE APPARENTLY OPENED AN ACCOUNT FOR {$1000.00} ON XX/XX/XXXX. I DID NOT OPEN THIS ACCOUNT AND AM WONDERING HOW SOMONE CAN OPEN AN ACCOUNT UNDER MY NAME WIHOUT MY KNOWLEDGE. I HAVE BEEN RECIEVING LETTERS FROM VARIOUS BUSINESSES AND BANKS SEEKING VERIFICATION FROM ME, AS THER HAS BEEN INSTANCES WHERE FRAUDELENT ACTIVITY HAVE BEEN NOTED ON MY ACCOUNT, IN ADDITION ME AND MY HUSBAND JUST EXPERIENCED FRUAD IN OUR BANK ACCOUNTS AT XXXX THIS PAST WEEK. I THOUGH I WAS PROTECTED WHEN I OPENEND AN XXXX ACCOUNT AND LOCKED MY ACCOUNT XXXX AM VERY DISTURBED THAT THIS COMPANY ALLOWED A LOAN UNDER MY NAME. AS RESULT MY CREDIT SCORE, WHICH WAS ALMOST XXXX IS NOW IN THE XXXX. PLEASE HELP RESOLVE!
07/30/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	PA 19139	Web
I am a victim of identity theft. Due to the Corona Virus Pandemic, we are all facing which has me sitting still at home and I saw the recent news about the multiple 3 Bureaus Data breaches. I decided to look at my credit reports from the 3 major credit bureaus and found that someone had used my Identity. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. I contacted the Credit Bureaus and told me to file an Identity Theft Report which I am doing. I appreciate your effort in getting this matter resolved. Please let me know if you need any other information from me to block this information from my credit report. Thank you.
11/18/2022	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	SC 29316	Web
I used the Moneylion XXXX money banking app. I deposited my check ( XXXX ) from my work place on XX/XX/XXXX. That same day my card information somehow got used in a XXXX XXXX ( XXXX ) in XXXX NY. I did not authorize these transactions as I live in South Carolina and was at work ( had my bank card with me. ). I filed a dispute, it got rejected. they claimed it showed no error and would not tell me anymore about it. I filed an appeal, it also got rejected saying that I authorized them. I sent them my work time sheet proving I was at work, a bill to my residence proving where I live, a receipt of something I bought that same morning in South Carolina. they still rejected it and refuse to reimburse me or even investigate it further.
02/11/2020	Yes	Debt collection Payday loan debt	Communication tactics You told them to stop contacting you, but they keep trying	OH 437XX	Web
I received phone calls about an outstanding debt form this company. XXXX XXXX XXXX. The same rep. continuously calls my work phone number which I informed them from the beginning they can not call. I can not receive calls on this line. I made two payments to this collector and asked NUMEROUS times for a written letter to my home which i have not gotten. They sent me an email with a XXXX address and the company XXXX XXXX who's processing the payments is not XXXX accredited. I told them without a written letter to my home i will no longer make payments. I have emailed them 3x asking them to stop calling my work number and they are still doing this. The number that's calling me is XXXX. The gentleman is very rude and threatening.
06/09/2023	Yes	Payday loan, title loan, or personal loan Payday loan	Can't stop withdrawals from your bank account	TX 75038	Web	Older American
I have contacted Money LionXXXX XXXX for the past two weeks. They attempted debit withdrawals daily on XX/XX/23, XX/XX/23, XX/XX/23, XX/XX/23, XX/XX/23, XX/XX/23, XX/XX/23 and XX/XX/23. I revoked my authorization for checking and debit, but Money Lion continues, even though they acknowledged my request and advised authorization had been revoked. In addition, they informed me of a {$200.00} loan, I never received it, but Moneylion states it is tied it to some type of membership. I have email communication and I called them as well, but they continue to submit these debits. I have made numerous payments to Moneylion, but they are adding charges and fees for funds not received nor memberships I signed up for with Moneylion.
11/29/2023	Yes	Debt collection Payday loan debt	Attempts to collect debt not owed Debt was paid	VA 23505	Web
I have paid a debt from MoneyLion LLC I paid the full amount posted on my credit all though if was well over the amount l owed, but paid it and requested the amount to be removed from my credit. I never received any response from the Moneylion. The certified check was sent to their corporate office from my bank account and sent by check by certified mail via postal services. I have copies of all receipts that I sent to them as, certified check, receipt from bank account, post office receipt check was delivered. I have called MoneyLion to pay the directly to them but they said the information doesnt match and if could not be paid online. The have someone elses information with my information. I dont deserve this treatment
03/29/2022	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CA 922XX	Web
On XX/XX/XXXX money began getting withdrawn to pay back loans and then higher loans requested a total of 17 transactions totaling the amount of {$1200.00}. I placed call reporting at about XXXX XX/XX/XXXX. I then had to call them in the morning because they were closed. XX/XX/XXXX @ XXXX spoke with customer service several times for a total 4hr and 51 minutes and provided all necessary documentation. I was told I would receive an email explaining the incident that the representative stated was clearly fraud with a file number, within 48hrs. I never received the email or the number. I did receive a link to reset my account with new email. I have not received a refund either. I did file a police report and also to the FTC.
01/23/2024	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was result of identity theft	MI 48227	Web
Hello, my name is XXXX XXXX XXXX, I am writing to delete the following information from my file. The items I need deleted are limited in the report. I am a victim of identity theft. and did not make the charge. I'm trying to get a new car and these items won't get me approved. I ask that the items be deleted to correct my credit report. I reported the theft of my identity to the federal trade commission and I also have enclosed copies of the Federal Trade Commission 's Identity Theft Affidavit. Please delete the items as soon as possible Fraudulent Accounts : XXXX XXXX XXXXXX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX {$1100.00} XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX {$3600.00} XXXX XXXX XXXXXX/XX/XXXX {$130.00}
11/28/2023	Yes	Payday loan, title loan, personal loan, or advance loan Personal line of credit	Problem with additional add-on products or services	MI 48603	Web
I took out a credit builder loan for {$1000.00}. {$220.00} was immediately available to me and the remaining {$770.00} was held in a credit reserve account until the loan was paid off, upon which would be immediately transferred to an account that I could withdraw the money from. I paid the loan off XX/XX/XXXX however the money was not immediately transferred to my account and still has not been transferred 5 days later. I have been in contact with MoneyLion reps every day. I was first told it would take 1 business day, then 2 business days, and now they are telling me it will be another 3 to 5 business days. They have received their money but are refusing to give me the remaining {$770.00} that I am entitled to.
10/11/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	NY 10001	Web
I have been a consumer with MoneyLion since 2018 and have taken out credit builder plus loans to build my credit and, have made on-time payments, however ; Money Lion continues to report inaccurate information to the credit bureaus and in addition disables my credit line for no viable reason. This is having an adverse effect on my credit and although I have repeatedly contacted them, they continue to report inaccurate information and suspend my account. I am never provided with an explanation as to why this has happened three times, they simply apologize but are damaging my credit. It seems I can only get a resolution through CFPB because the companies do not listen to consumers although we do business with them.
04/29/2021	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	CA 96150	Web
Continuous monthly occurence. My work sends direct deposit information to the banking entiry days before payday. Now moneylion advertises that it will pay you two days early for aetting up direct deposit. However, this has only happened two times for the last six months. I used to bank with XXXX and always received my paycheck two days early as advertised. This bank does not honor what they advertise which has caused me to have late fees for bills. As im going with what is being sold to me. Part of the reason i switched banks in the first place. Was their Banking features. Their XXXX feature is also misleading and falsley advertised even when paying a XXXX $ a month membership fee to use that particular service.
12/14/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	AZ 85212	Web
On XX/XX/XXXX, I received an alert on my experian credit report that a loan for XXXX dollars from a company called Money Lion had been taken out in my name. That day, I immediately locked my credit file, placed a fraud alert on my credit profile and filed a dispute with XXXX. The dispute number was XXXX. In early XXXX I was alerted that Money Lion stated the loan information was accurate and my dispute was denied. I called that day and filed a second " fraud '' dispute with experian, # XXXX. I was notified early this month that dispute was also denied. I also filed a report with the federal trade commission. The overdue balance has now reported to my credit and my score has dropped significantly. Please help..
09/23/2023	Yes	Payday loan, title loan, personal loan, or advance loan Personal line of credit	Charged fees or interest you didn't expect	WA 98102	Web
The company repeatedly overcharged me by duplicating membership fees and willingly defrauded me by misreporting loan details to the XXXX major credit bureaus. This negatively impacted my credit and its funny because thats what they claim to help you be able to improve! When trying to get compensation and refunds for over {$790.00} in overcharges by this company, they would pretend to close my account, only to lie, keep it open and keep charging me membership fees. After two weeks or more of trying to resolve this with MoneyLion., com, I eventually had to remove the link under my bank account and refused to pay for a membership that I attempted to cancel more than 17 times via phone and email over the weeks.
10/10/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	OK 73069	Web
MoneyLion claims I opened an account with them on XX/XX/2021 for {$1000.00}. I have never opened an account and know this to be fraud. I have disputed this account and each time they claim it not fraudulently opened. First they say I have made 2 payments in XXXX and XXXX and only owe {$450.00}. I have checked my bank statements from my only bank account and have never made any payments to MoneyLion. MoneyLion refuses to provide any answers as I am not a account holder but on my credit report says that I own the account. I have never received any information via mail, email, electronic communication or phone. I have never wet signed it electronically signed any documents pertaining to this debt or account.
03/16/2021	Yes	Payday loan, title loan, or personal loan Payday loan	Charged fees or interest you didn't expect	MI 48430	Web
On XX/XX/XXXX, I applied and was approved for a {$1000.00} loan by MoneyLion. As part of this loan, they require that you pay $ XXXX membership fee which you can not cancel until the loan is paid in full. They made {$250.00} available for use and stated that the remainder would be held in a " reserve '' for future use. I contacted Moneylion to access the money in reserve, but they stated that the reserve can ONLY be used to pay off the loan in full - at which point I would be charged interest on the full {$1000.00}. Charging interest on money that wasn't actually borrowed, in addition to the required " membership fees '' is by definition illegal predatory loan practices, and this company must be stopped.
11/15/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with fraud alerts or security freezes	CA 91387	Web	Older American
On XX/XX/XXXX I noticed an alert notice from XXXX. It said My credit score had dropped 14 points and I was very concerned. I realized it was a company called Money Lion, it says it's a secured loan I've never received any funds from them I've never opened the account and it says it was opened XX/XX/2021, And now it's reporting me 3 months late and it's not and it's not my account. I tried reaching out to the company via the phone number. This is the phone number that they have listed XXXX. When I have tried to call to see what was supposed to have gotten or purchased, it says the number is no longer in service. I'm very frustrated and I have no where else to turn I did a dispute via XXXX on XX/XX/2021.
12/31/2021	Yes	Checking or savings account Other banking product or service	Closing an account Can't close your account	NC 275XX	Web
I tried to create and an account with Money Lion for their roar money account however they denied opening an account to me because they could not verify my identity. I have two last names which their system only allows if the names are hypenated, mine are not. I submitted documentation ( my ID and marriage license ) to provide verification but my account was denied. Due to the denial I asked if my information including my social security number, name, address and email address could be removed from their database to which I was told no. I was informed that they would retain my information but only deactivate the account. I simply want my information removed if I can not monitor its use and was told no.
01/05/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	NC 28304	Web
I started the loan in XX/XX/2021 Ive made payments then fell behind. Moneylion sent a right to cure letter I then paid what was past due to keep my account active. They have been reporting my account and late then when I disputed it with XXXX they changed the lates to charged off. When they charge off months was paid. I asked them numerous times is my account charged off they stated no in their chat on the app. Ive been fixing my credit to notice they still have it as charged off and Im still making payments to the account. The account states Im on track and nothing is past due and account active. I had to make multiple payments instead of one lump sum payments which my bank locked my card for fraud.
05/19/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	IL 618XX	Web
Someone opened Student loan account with MoneyLion Inc on my Name. and took XXXX . The account was opened on XX/XX/2021. I noticed this fraud account on my credit report on XXXX XXXX and disputed the report with XXXX. XXXX simple reported information correct and did not remove the account. I have also contacted MoneyLion Inc and tried to explain to get more details and close the account but did not received any good response. -- -- - Below is information I see on my credit report -- Account Number XXXX Creditor 's Name MONEYLION INC Type of Industry Personal Loan Companies Address XXXX XXXX XXXX, XXXX , UT XXXX Account Balance XXXX Payment Status Current Creditor 's Preferred Contact Method Other
02/20/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	GA 31792	Web
I filed chapter XXXX bankruptcy on XX/XX/2020. Money Lion has been included in the bankruptcy and they were aware 2 days after filing ( even though it is a no asset case ), and this can be proved because they sent in a claim. They have since refused to report the account as included in the bankruptcy and continue to report late payments AFTER the filing date. They also still tried to collect payments AFTER the filing. I sent an email to them and they are beating around the bush, refusing to update the report and stating that they will keep the payment history as is. It should NOT continue to accrue late payments while in an active bankruptcy and definitely shouldn't be reported as open at this point.
09/14/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	PA 19142	Web
I am XXXX XXXX XXXX XXXX and I am submitting this complaint myself and there is no third party involved. I'm not swayed that 3 Credit Bureaus efficiently pleased the principles of the Fair Credit Reporting Act in completing their investigation. The 3 Credit Bureaus are reporting inaccurate information on MONEYLION INC. Also, I tried contacting the 3 Credit Bureaus requesting a complete payment history with this account for me to review the exact date on which the charge-off, collections, and late payments were posted. Unfortunately, there was no successful resolution provided nor feedback heard from the concerned Bureaus. Per FCRA, reporting must be 100 % accurate or the information must be deleted.
04/10/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Sent card you never applied for	OH 43221	Web
I was sent an unsolicited credit card that I received in the mail on XX/XX/2021. I never applied for it nor have I ever heard of the bank " MoneyLion ''. It says that my account is set up, has an account and routing number, and is asking for personal information as well as signing and returning the form and activating the new credit card. I tried to contact customer support but they are not available over the weekend and I will not wait another minute before filing this complaint to hear their side of the story. I searched the internet and found others with the exact same story as mine and they had to file CFPB complaints and police reports in order for this fraudulent bank to close the account.
11/11/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	CA 95132	Web
I recently got an alert from XXXX on the XX/XX/XXXX that MONEYLION flagged my account or marked as charged off with this particular loan account which I hav never took out. The date of the said loan was on XX/XX/XXXX. The loan was cancelled already. I cancelled immediately when I applied for that. The customer service on chat even confirmed me that indeed the loan was cancelled l. It shows a balance if {$150.00}. I filed a dispute already but according to their credit report dispute department the credit report was accurate. It doesn't make any since there was actually no existing loan and it has been voided. It lowered my credit score for more than 25 points. I filed a dispute from XXXX as well.
01/11/2024	Yes	Payday loan, title loan, personal loan, or advance loan Personal line of credit	Problem with the payoff process at the end of the loan	GA 30117	Web
On XX/XX/2023 I paid off the balance so that I could receive the funds in reserve for my Credit Builder Loan. The loan was to put aside funds in a reserve and once paid off they would be released to my account. The payment was processed and was said to take up to 14 days to be received. I contacted Moneylion on several occasions in XXXX via chat and email. The only response I have been given is a dedicated team is looking into it. Tried to get more information today ( XXXX ) via chat and phone call and still being told the same thing. No one can give me any answers and they said that they are not allowed to let us speak with the team reviewing the issue, nor can anyone tell us what the issue is.
11/04/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	MS 395XX	Web
Pursuant to 18 USC 8, i owe no debt. This company is violating my consumer right to privacy pursuant to 15 USC 1681b such company has also NO permission to report ANYTHING using my info pursuant to 15USC 1681 4 This company listed below, used mis-match information to open an account fraudulently, with incorrect information, I have since disputed and proven the personal information and it has been removed from some but not all credit bureaus. However the fraudulent accounts associated with the personal information have not been removed. XXXX opened XX/XX/XXXX with late payments, XXXX XXXX opened XX/XX/XXXX, XXXX opened XX/XX/XXXX and XX/XX/XXXX. I have never been affiliated with these businesses.
10/06/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	OH 43068	Web
In XX/XX/2021 I noticed a fraudulent personal loan account for {$500.00} from MoneyLion was showing on my credit bureau reports. I immediately contacted MoneyLion and they started an investigation. On XX/XX/2021, I received a letter from MoneyLion stating the account was opened fraudulently and closed as a fraudulent account on XX/XX/2021. I'm attaching a copy of the letter from MoneyLion. Today, XX/XX/2021, I received notification from XXXX that this fraudulent account is still on my credit bureau reports but is also now reporting that it is delinquent. Please remove this fraudulent account from my credit bureaus, I also sent another email to MoneyLion telling them they need to remove it.
11/04/2021	Yes	Checking or savings account Other banking product or service	Opening an account Account opened as a result of fraud	NC 28173	Web
On XX/XX/2021, I started receiving emails from a company called Moneylion thanking me for opening an account .... the problem is that I didn't open an account with them. I immediately contacted the company to let them know. They claimed they couldn't do anything about it and I had to contact their Fraud Dept. the problem is they gave me 3 different numbers, none of which ever lead to talking to a person. They used my email to set up the account, so I was able to go in and reset the password. Unfortunately, I am unable to determine what had already been done. The phone number used to verify the account is not mine but still remains on the account because they will not allow me to change it.
03/17/2021	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	FL 335XX	Web	Servicemember
THIS COMPANY WHICH I HOLD NO CONTRACT WITH REPORTED A COLLECTION ACCOUNT AGAINST MY SSN IN THE AMOUNT OF {$480.00} WITH CREDIT AGENCIES AND ALSO SENT ME LETTERS, I HAVE REQUESTED VERIFICATION OF THE DEBT AND ACCOUNT HOWEVER THE BUSINESS FAILED TO PROVIDE ADEQUATE PROOF WITH MY SIGNATURE I DO NOT HAVE A CONTRACT WITH THIS AGENCY. CONSIDERING THIS BUSINESS DOES NOT HAVE A CONTRACT WITH ME FOR GOOD OR SERVICES/BUSINESS THEY CLAIM THEY HAVE PROVIDED NOR HAVE THEY PROVIDED ADEQUATE PROOF, I AM NOT OBLIGATED TO PAY FOR THE ALLEGED DEBT. I HAVE REACHED OUT AND SENT LETTERS SEVERAL TIMES AND ASKED THIS AGENCY TO VALIDATE THE DEBT THIS COMPANY IS CAUSING FINANCIAL HARDSHIP AS IT REPORTED ON MY CREDIT
03/05/2019	Yes	Payday loan, title loan, or personal loan Personal line of credit	Incorrect information on your report Account information incorrect	NJ 080XX	Web	Servicemember
i opened a loan and investment account with them back in XXXX of 2018. i ran into financial issues in XXXX due to job changes. i know i had enough money in my investment account until i got my money right to cover payments. i called them dozens of times to have my investment account put towards my loan and was told every single time " that's no problem, we will just need to have a supervisor contact you back to do so. well a supervisor never called me back after any call, anytime i requested one, one was never available. now they are reporting negative payments on my report while i have been doing nothing but trying to resolve the debt and their negligence is causing it to be later and later
06/20/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Incorrect information on your report Account status incorrect	PA 188XX	Web
MoneyLion has reported my account as past due by 30 days with a {$61.00} past due amount to credit bureau ( XXXX ) and this is FAR from the truth! I have never missed a payment and my bank statements show this as does their OWN WEBSITE, payments are taken out automatically every other week and show all as paid on time and current yet they reported it as late, I have contacted MoneyLion and all they will say is sorry and that it is their mistake and they will have a supervisor contact me when I ask to speak with one. Furthermore they cant even supply me with dates bc their own system shows everything as current and paid in full yet they refuse to remove this black mark from my credit report
07/27/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	CA 95660	Web	Servicemember
On XX/XX/XXXX I took my cat to the vet after being hit by a car. The short of it, he needs an operation that costs XXXX $ to save his leg. I spent 5 years fixing my credit so I figure XXXX XXXX would increase my card to that. Nope ... Denied due to inaccurate reporting of an account by moneylion. My bank information did not update in their system which caused my payment to be THREE ( not 30 ) days late. I got back on a payment plan and paid as agreed. Upon receipt of a final payment from my mortgage refinance they FINALLY decide to report the account and report it late AND in collections and claim it's 90 days late. I was only late twice and both times, even combined, is less than 30 days.
04/05/2023	Yes	Checking or savings account Checking account	Closing an account Company closed your account	MI 492XX	Web
In early XXXX I discovered that my identity had been stolen by a XXXX XXXX in XXXX, XXXX. I looked at my Moneylion bank account, among my other accounts, and discovered that {$990.00} in unauthorized transactions had been made. On XX/XX/XXXX I informed Moneylion of the charges and issued a dispute as well as filing a complaint with the FTC. On XX/XX/XXXX Moneylion closed my account citing DDA, refused to issue any refund for the charges, and refused to send me any copies of my monthly statements that I require for tax and welfare purposes and do not have as they were only kept digitally. I have sent a dispute letter to Moneylion as of XX/XX/23 and they have signed for it and recieved it.
02/23/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	MI 490XX	Web
I have contacted the company numerous times to update my checking account for the automatic withdraw payment. I have called used the chat feature on the app and emailed. I get put on hold for almost an house to get hung up on. The chat they dont respond for over 45 minutes. I then gdt contactes by XXXX who keeps telling me to call. I have called and i get put on hold. They don't speak English or they hang up on me. I have filed a XXXX complaint and Money lion lied in attempt to make me look bad. Stating I never contacted them. They keep trying to debit my old checking account resulting in overdrafts. My correct checking account is on file. They have it and blatantly refuse to update it.
07/28/2022	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	AL 365XX	Web
My checking account was closed when I filed a dispute after my card was stolen and {$2800.00} came up missing. I had to fight to get MoneyLion to investigate and reimburse the {$2800.00} and when they did they close my account and issued a check XX/XX/XXXX that stated it was valid for 180 days. When I went to go and deposit that check into a financial institution they informed me the check was no good and that money lien said that they would not be issuing the funds so basically they wrote me a bad check and are not giving back my money in a timely manner. How is it that a bank issues a bad check? I need to get my money back to me and they need to add {$40.00} on for a return check fee
09/26/2019	No	Payday loan, title loan, or personal loan Personal line of credit	Problem when making payments	CA 92692	Web
I opened an account with different options for this financial service ; 1. the deduct Money monthly and distribute it to different funds based on my risk election 2. The lend money through small installment loans that were first of all not to suppossed to be attached to credit On the 2nd option I paid off my first loan no problem, the 2nd time around they stopped taking my payments however they were taking them just not accounting fro them and one day they closed my account, they continue to take money out of my account and I can not put a stop to it, nobody answers their phone and this is becoming a nightmare that is now affecting my credit and they continue to take money from me ...
08/01/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information is missing that should be on the report	NM 87110	Web
On XX/XX/XXXX I paid off my loan in full with a payment of {$210.00}. I have bank records to prove as it was deducted from my checking account. On the moneylion website it is saying I still owe that payment, as well as reporting to the credit agencies that the payment is in collections. I have sent several emails to XXXX and only get an automated response. I have called the support number 5 times and on hold for more than an hour each time, only to be disconnected, or hung up on as soon as it is answered. I have messaged on XXXX and been directed to XXXX to " submit a ticket '' but no option once there. I am ready to take legal action and this is my last attempt before doing so.
10/05/2021	Yes	Payday loan, title loan, or personal loan Payday loan	Received a loan you didn't apply for	CA 93722	Web	Servicemember
This is a Fraudulent account under my name. I have no recollection of this account. On my XXXX report it said Moneylion was added to my account and I have no idea what this was and it said about {$920.00} was taken from this account loan. I tried to dispute this account before but the company moneylion reported that the information is correct which is not me. This is Fraud and is not my account. I called Moneylion a long time ago to let them know it wasnt me. I think Moneylion is a Scam. I am not paying for a loan that is not mines. I dont know who got my information and put it on Moneylion but it is not me. I am an XXXX XXXX XXXX and do not need this type of stress to worry about
01/12/2023	Yes	Payday loan, title loan, or personal loan Payday loan	Received a loan you didn't apply for	TN 371XX	Web
Received an email from XXXX on XX/XX/23 stating to look into my XXXX portfolio. I clicked on the link because I was wondering what was going on. I KNEW I didnt have a loan with them. After getting access to the account I saw some information was incorrect about myself and some was correct. I then tried deleting the account but was unable to and had to call a XXXX number. I have been on the phone twice with XXXX from XXXX today on reporting my account as fraudulent and both times have been put on hold then the call has dropped. Now, they wont even answer the phone. Its either a scam or the company as a whole is scamming people, but I dont appreciate my personal info floating around.
03/03/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	AP XXXXX	Web
I was late on a money lion loan for a few months, in XXXX I paid off the overdue balance for my loan and then I noticed my credit report said it was charged off. Immediately I contacted the help desk and they told me I had no loans charged off or with collections ; then I got a notification that I had a new loan ( I did not consent to this ) again I check in and they said I had one open loan. I since paid it off and asked money lion to reflect on my letter that it wasnt charged off, but they ignore my request and told me to wait for 30 days. They havent addressed my issue, and my XXXX complaint went nowhere- please help me! I have read horror stories about money lion and Im scared.
10/23/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	CA 961XX	Web
This account was paid off in full on XX/XX/2019. The company did not apply a payment made in XXXX to my account. I provided a bank statement showing the payment was successfully withdrawn from my account. The supervisor, XXXX, told me it was good to go and it would take approximately 1 week to clear out of the system. It has now been 20 days and they are still reporting it incorrectly and showing I still have a balance. I have reached out to them via email and have gotten no response. They are very difficult to reach via phone. They reported to the credit bureaus on XX/XX/2019 & XX/XX/2019 still stating the full amount due. Please help me get this resolved and reported correctly.
09/04/2023	Yes	Payday loan, title loan, personal loan, or advance loan Payday loan	Can't contact lender or servicer	IL 628XX	Web
I went on the money lion website and started to set up an account then realized what it is and tried to delete it and it would not let me! I did not take a loan I just got part of the account set up had added my personal information and attached my bank account! I then deleted my bank account yet they had already pulled information from it showing my balances and today after three requests to them to close the account they again sent an email showing bills I paid recently!! I told them I would contact you, the IL Attorney General and FTC if they did not delete my account and information and they ignored me!! Please forward a copy to these other regulators and enforce the laws!!!
07/21/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	TN 37415	Web
Moneylion is taking money out my account monthly however they have reported this to all 3 credit bureaus as a charge off account. The account is still active and they took a payment from me a week ago. When I call the rep 's tell me my account is active but in an " internal collections ''. How is my account charged off and they are still taking payment out my account? If it were in collections a collection 's agency would be in contact with me and that hasn't happened. I feel like they are stealing from me. The account is active and open. Not reporting as a collection 's but as a charge off. Which is incorrect because I'm still making payments and they are still accepting them.
08/12/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Difficulty submitting a dispute or getting information about a dispute over the phone	MS 39056	Web
In XXXX, I noticed my credit score took a plunge. I reviewed my reports and Money Lion reported a missed payment for the month of XXXX. When the account was closed out in the month of XXXX. I disputed the information in XXXX. The credit bureaus did not offer any assistance in the matter. After I provided evidence, I have not ever been late and I paid the account out. Today, XX/XX/2021 they are asking me to resubmit another dispute for their discrepancies. I have called MoneyLion and they are telling me they see the account in good standing as well. This is false information being reported on my credit report which is hindering me and penalizing me due to no fault of my own.
02/03/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Sent card you never applied for	KS 66223	Web
Received in the mail with correct name and address. It says, Welcome to XXXX XXXX by XXXX. XXXX FDIC XXXX Activate your card XXXX set up direct deposit XXXX get paid up to 2 days early Then it has a form to fill out asking for amount of my paycheck I want to deposit. It has my name already filled out, but no account number. Just asking for a signature. It also came with a seamingly nice card. With a chip enabled. It a XXXX with an expiration date. It does also have a card number and a security code, which is concerning. It says debit on the card. Also says MoneyLion. With a sticker and a number to call to activate. I don't want to contact them and give them more information.
05/03/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	MO 65109	Web
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Mo XXXX XXXX You are in Direct Violation of The Fair Credit Reporting Act ( XXXX XXXX XXXXXXXX ) has violated several of my rights. 15 U.S.C 1681 section 602 A. Clearly states that I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furish an account without my written instructions. 15 U.S.C 1666B : A creditor may not treat a payment on a credit card account under an open-end consumer credit plan as late for any purpose. Remove these late payment and update this account immediately as you are in direct violation of several laws under The Fair Credit Reporting Act.
01/04/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Confusing or misleading advertising or marketing	AZ 85209	Web
My rights have been violated in relation to an account on my credit report. MONEYLION INC . XXXX Have you heard of 15 U.S.C Sec 1681 ( a ), if you can not provide proof this account is 100 % accurate then this account must be deleted. Please provide me with the original contract that I signed with my wet signature if you can not then It must be deleted from my credit report. I dont believe the information on the account is 100 % correct and needs to be deleted and all negative information removed. 15 U.S.C 1681 Section 602 A - I have a right to privacy. 15 U.S.C 1681 Section 602 A Section 2 - A consumer reporting agency can not furnish an account without my permission.
03/28/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	CA 93277	Web
I closed this account in XX/XX/XXXX after multiple refusals to allow me to change my payment method. There only was I was allowed to make payments on my loan was via my closed XXXX XXXX XXXX account. As of XX/XX/XXXX, they have continued to change information making it worse for my credit every time. I feel I should not have negative credit impact for an account I attempted to pay and was not allowed to. I've disputed this with all 3 credit agencies and they just take the company 's word over mine. I am listed as having derogatory payments and having my amount closed via settlement. AMD while these things are technically true, it was via fraud on the company 's part.
08/24/2019	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	CA 94087	Web
In XX/XX/XXXX MoneyLion was offering a bonus of up to {$590.00} as part of their pave the wage campaign to highlight pay inequality between genders. To receive the bonus you need to : 1. Join MoneyLion 2. Set up a direct deposit of $ 500+ 3. Opt in to bonus 4. Maintain direct deposit for 90 days to get bonus So, I opened an account with MoneyLion ( offered through XXXX XXXX XXXX, XXXX XXXX, Iowa ) and met all the requirements ( MoneyLion representative enrolled me into the offer over the phone ), but didn't receive a bonus. XX/XX/XXXX I contacted MoneyLion support regarding this issue. I was told it will be resolved in 3-5 business days, but no one actually did anything.
05/24/2019	No	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	CA 90706	Web	Servicemember
Moneylion has sent me to collection and wrecked my credit for a debt I never had and know nothing about. I have never had ANY agreements with them, no communication with this company. I have checked all my bank accounts and all my email. No email, no snail mail. No payments made, No deposits from them. No downloads, no application, no membership agreement, NOTHING! I can not seem to get a call back from them. I have left 3 messages. The phone number is a fax. XXXX denied my dispute and say they verified it was my account but could not tell me how they verified it. I have had no dealings with this company. They have 105 complaints on XXXX. GET THIS OFF MY CREDIT REPORT!!
12/12/2023	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was result of identity theft	VA 23505	Web
TO WHO MAY CONCERN, To addressed the issues within my complaint, I the consumer remains dissatisfied due to I have sent then a bank certified check to Moneylion XXXX that I do not owe and believe to be fraudulent activity attached to my name. I do not know who the debt belongs to, but I paid by certified check XXXX. I have not received a bill in this amount or anything verifying a debt, proofs or documents with my signature. I have disputed the debt serval times with Moneylion and still remains on my credit report. I also contacted my bank to ensure the check was not deposited. In the meantime I have stopped payment on that check and reissued another cashier 's check.
12/13/2018	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with additional add-on products or services	DE 19904	Web
On XX/XX/2018 I submitted an revoke authorization for the Automated Clearing House which applied to stopping all debits to my account, including membership fees. On XXXX XXXX the loan was not taken out of my account but the membership fee was still taken from my account after the ACH revoke. I emailed the company and asked for a refund in the amount of XXXX. I received a response stating they can not stop the membership fee as it is an ongoing process. I called customer service to receive a copy of a contract stating membership fees can not be stopped and they were unable to provide one. In my loan agreement there is not in there stating I must continue the membership.
10/23/2023	Yes	Payday loan, title loan, personal loan, or advance loan Installment loan	Problem with additional add-on products or services	TX 75115	Web
I took out a credit builder loan with Moneylion. The promise for paying off the loan was that credit reserve funds will be disbursed to my account once paid off. Ive waited over a month and still no resolution. Ive called and chatted with different representatives and they have given me the same answer, thats its with our investigation team. I am not sure why its taking this long to investigate a process that Moneylion themselves promise to their customers. Ive been a loyal customer with Moneylion for years and never had an issue with their products until now. Ive experienced financial burden from budgeting as a result of the credit reserve funds not being released.
07/15/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	AZ 85281	Web	Servicemember
I received a loan from Moneylion INC through an application on my smartphone ( XXXX ) into my checking account around XX/XX/XXXX. I paid off the loan XX/XX/XXXX but received a call in XX/XX/XXXX saying they never received the funds from my bank, I reviewed my checking account and they were correct so I agreed to pay it back without issue. I have attempted to repay the amount owed ( {$510.00} ) and each time no payment is processed, every time I call I am on hold for an hour before speaking to someone. As of this complaint, this is my fourth time attempting to pay off the loan and the application is threatening collections for nonpayment due to their computer errors.
04/29/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	IL XXXXX	Web
I had a loan with this company in XXXX and it went to collections and it is now on my credit report. I have emailed this company in the past and have sent letters about paying the debt and having it removed from my credit reports. I emailed them again on XX/XX/XXXX 2 different times and the last rep stated to me i was being helped with someone from another department and that i would get a response back. i havent heard anything at all and i want this removed off my report. I stated i would pay what i had remaning but i wanted it to be removed and no one has gotten back to me at all. I have been waiting.I have not gotten any correspondence via email or mail or phone.
03/31/2022	Yes	Debt collection Credit card debt	Attempts to collect debt not owed Debt was result of identity theft	OH 43062	Web
No information given regarding account. Violates federal 15 USC 1692gf and 15 USC Section 1681 ( i ). The bureaus have it reporting different pricing and multiple inaccuracies. I never authorized or given permission for this to be reporting. its been 2 months and no information given. No medical release to collect on this debt either No information given regarding account. Violates federal 15 USC 1692gf and 15 USC Section 1681 ( i ). The bureaus have it reporting different pricing and multiple inaccuracies. I never authorized or given permission for this to be reporting. its been 2 months and no information given. No medical release to collect on this debt either
09/19/2023	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	PA 159XX	Web	Servicemember
I had some disputes to file for a time in XXXX when I was going through some personal issues at home with family and friends. Doing what I could to help people I was close to recover. Unfortunately, some of them took from me repeatedly. a few of my paychecks and deposits were used without my knowing. I was issued a provisional credit credit, and right before that they closed my account. And all the advisors said they were not sure why. When they issued my credit, they said that they had to wait XXXX days to give it to me. Which does not give me full use of the funds. Really hurts how Im gon na pay my bills now or get my kids the rest of their school clothes, etc
10/06/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	NY 11432	Web
On the second of XXXX I had my wallet stolen, which contained my social security card, drivers license, and insurance card. I had to replace everything and when I check my credit report I see 2 accounts that were closed that I had never opened. XXXX and MoneyLion, these were apps where you can get a loan simply inputting personal information. I checked the accounts and they were severely delinquent. This severely impacted my credit which is just completely unfair. My information was used by someone else to obtain money from the loans which were never payed back. When disputing the errors on my credit report in experian the fraudulent accounts were not taken off.
07/07/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Incorrect information on your report Account status incorrect	FL 33579	Web
The XXXX XXXX XXXX loan/ account was opened in XXXX of XXXX and set up on auto-pay. Payments have been withdrawn from my account every month in accordance with the schedule they established. I recently noticed that they reported a delinquency as of XX/XX/XXXX, yet the account is showing as " current '' in the portal, and all payments have been made on time. I called the customer care department and they confirmed " nothing was wrong with the account '' as all payments had been made on time. They're not sure why it's reporting the way it is, and I'm not sure how to move forward at this point because the issue tanked my credit score by over 50 points. Please help!
06/27/2021	Yes	Payday loan, title loan, or personal loan Payday loan	Received a loan you didn't apply for	MI 49009	Web
I got ta notification from my XXXX XXXX app that a loan had just been reported under my credit history. I never applied for any loan. So I checked the credit karma app and I saw a loan of XXXX $ It was approved through money lion under my name, It was opened XX/XX/2021, I never applied for this loan and I only just found out about the money lion loan on XX/XX/XXXX when I checked my bank statement and I saw a transaction of XXXX $ and also XXXX $ from money lion. Thats how I found out a loan was active under my name. I have submitted a dispute through XXXX XXXX on XXXX XXXX. But I have also tried to call money lion company customer care but they dont help much.
04/13/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	TN 377XX	Web
I went this evening ( XXXX ) to use my roar money debit card to buy some food. The card gets declined. I have {$520.00} in the account. I contacted customer support to only be told scripted mumbo jumbo about sending documents, and the account will be unlocked in 7-10 days. All transaction history was done by me after carefully reviewing it. I'm not sending them any documents or waiting 7 to 10 days to use my money, because I did nothing wrong. I demanded numerous times to release my funds and they refused. I had this same issue around the XXXX of XXXX this year, and now I'm considering after this complaint is resolved filing a law suit for damages against them.
08/13/2021	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem when making payments	CA XXXXX	Web
I, XXXX XXXX, entered into a consumer credit transaction with MoneyLion Inc on XX/XX/2019. Pursuant to 15 USC 1666b a creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose. MoneyLion is reporting multiple late payments on my consumer report for the following account : Account Number : XXXX, which is a violation of 15 USC 1666b. I am demanding that MoneyLion return any fees that were improperly collected for this billing error. Furthermore, MoneyLion Inc, never disclosed to me that they are a debt collector and that they were attempting to collect a debt which is a violation of 15 USC 1692.
07/18/2019	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem when making payments	CO 80016	Web	Servicemember
I have continued to have trouble with making my payments with Money Lion. My trouble has been because I can either pay the loan in full or I am forced to call them and they are impossible to get a hold of. I needed to switch my payment card number because I had a new card. It was impossible to get a hold of anyone to change my payment info. I emailed them on XX/XX/XXXX and was able to change my payment info finally on XX/XX/XXXX. Once I got a hold of them I made all payments and the account was brought current XX/XX/XXXX. Since the payments on XX/XX/XXXX they have had my current and new payment info and have not taken the payments out when they were suppose to.
07/10/2019	Yes	Checking or savings account Other banking product or service	Opening an account Didn't receive terms that were advertised	FL 346XX	Web
I took part in promotion that Money Lion had called pave your wage. They will give you 17 percent of your first deposit into their investment account within 90s days as long as your other direct deposits are percent of the first deposit, you keep your account in good standing, and the promotion is good until XXXX XXXX dollar limit was exhausted I was told my multiple representatives that I qualified and all I need to go is wait. I was told XX/XX/XXXX was the day I should of received it. I reached out and spoke to a manager and she never followed up. I am considering their lack of action as negligence and also considering proceeding in small claims for damages.
11/01/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	VA 23455	Web
hello i have a couple things i want wiped off of my credit because i am not resposible for opening these accounts. There is a autoloan and credit card with XXXX XXXX XXXX XXXX XXXX. There is also a personal loan with moneylion inc. that took place in XX/XX/XXXX. Aslo there is an overdue XXXX account with alot of late payments that i had nothing to do with from XXXX XXXX that i need off. It was opened XX/XX/XXXX. There is also a dent buyer account that is {$500.00} past due on my experian report, from XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I would like all of these that arent mine wiped off, and any other accounts that i didnt list to stay on my credit report.
09/21/2022	Yes	Checking or savings account Checking account	Managing an account Banking errors	VA 23234	Web
The company, MoneyLion is trying to say that I didn't pay an instacash repayment from XXXX WHEN MY MONEY WAS STOLEN. And took money from me unrightfully today and is trying to take more to " pay back '' something on my account I was never notified about, couldn't see on the app or website as an overdue balance until today, and regardless it is false. You can see clearly I paid back my instacash in XXXX for XXXX and XXXX and also paid everything in XXXX, XXXX, XXXX and in the current month And the app does not let you continue to use XXXX until you pay back ALL you advances. This is predatory when I was a victim of theft and simply wanted my money back.
02/06/2021	Yes	Checking or savings account Other banking product or service	Opening an account Account opened as a result of fraud	FL 33417	Web
I have XXXX XXXX and I received an alert today that an online account of " MoneyLion '' which I do not know this company nor did I open account showing on XX/XX/2021. According to XXXX XXXX this " MoneyLion '' is an " off-shore '' account within the United States? Again, I did not open nor did any online business with this " MoneyLion '' at all. This is fraud and according to XXXX XXXX the Result was " Passed ''. I am therefore lodging a conplaint against MoneyLion that I never contacted them for anything, nor did I attempt to open any kind of account with them and my information has obviously been fraudently used by MoneyLion. Thank you. XXXX XXXX
06/16/2019	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	PA 19149	Web	Servicemember
I've tried several attempts to resolve this matter with the company listed below. After several attempts I have been forced to file a police report and also seek legal advice against the account listed. MONEYLION INC . In addition please find attached a copy of the police report and DC number that was provided to me when report was filed. In addition I would like these accounts to be removed from my credit report. As I have asked before. These accounts are part of fraud and should be removed from my credit report immediately. Per Federal Guidelines in 603B letter when ever there is fraud on your credit report is shall be removed with in 4 business day.
12/21/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	PA 19104	Web
XX/XX/2022 I reached out in regards to his complaint multiple times with this company and have yet to remove any items on my credit report. Per 15 USC 6801-6805 I can opt out, especially if I did not have clear disclosure to reporting and 16 CFR 313.7 - Form of opt out notice to consumers ; opt out methods. I also included everything down below in the letter explaining my concerns. You all have violated my privacy and my personal information and must do whats right to the consumer upon request. Thank you, see attachments below sent off the following credit bureaus please remove me from all credit reporting agencies and update my report properly. Thank you.
01/04/2024	Yes	Payday loan, title loan, personal loan, or advance loan Installment loan	Problem with the payoff process at the end of the loan	IL 60626	Web
I paid the loan in full. Theres a glitch in their system that shows I have a pending payment from XX/XX/2023. That pending payment is preventing the loan account from closing. The loan was paid off on XXXX XXXX and Ive contacted them several times. They claim theres a ticket open with their dedicated team and quoted me 3-5 days for a resolution. Then another 3-5 days, and yet another 3-5 days. A supervisor told me they were going to personally work on this to get the resolution taken care of but thats been three days now. Until I close out that loan, I can not open another one with them and that is my ultimate goal and theyre preventing me from doing that
03/28/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	KY 400XX	Web
On XX/XX/2023 at approximately XXXX EST I checked my balance in my money lion checking account when I noticed a very low balance I immediately contacted money lion. There were two unauthorized transactions pending totaling XXXX. I informed them I did not use my card to make any purchases on Friday evening except one at the XXXX XXXX near my home in XXXX KY and the purchase amount was for XXXX. They are refusing to return my money and also made them aware at the emergency situation in which I was involved and why I needed my money asap. My grandchildren have been abandoned in XXXX and I needed to drive to XXXX immediately. They have yet to return my money.
06/21/2021	Yes	Payday loan, title loan, or personal loan Payday loan	Struggling to pay your loan	CA 95348	Web
On XX/XX/XXXX I requested from money lion to refund my credit builder plus loan funds totaling more than {$400.00}. All they said was that they cant refund it unless I finish paying it off, but I had recently quit my job to a hostile work environment, and dont see myself being able to get money to pay it off in the future. My self employment wont be enough to cover it. Also, Im not sure if this company is fradulent given I was charged {$110.00} on XX/XX/XXXX on my roar account, but I had already payed it off using my bank account. Also, there was hidden membership fees. It wasnt stated that Id owe an extra XXXX dollars twice a month in the user agreement.
02/27/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Charged fees or interest you didn't expect	CT XXXXX	Web
On XX/XX/XXXX I took out a payday loan in the amount of {$1000.00} with an interest rate of 645 %. Total amount of payments was {$3400.00}. On XX/XX/XXXX I took another loan in the {$1500.00} with an interest rate of 590 %. Total payments were {$4400.00}. On XX/XX/XXXX a payment was taken from my account a day earlier than I expected. As it was not my payday from work, the money was not in my account and an overdraft was caused. I was told I should check my payment schedule. As a few resident to the state of CT, I did not know that payday loans were illegal in the state of CT and lawmakers have been going after such practices due to their high fees.
12/03/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	KY 415XX	Web
On XX/XX/XXXX XXXX XXXX Social security XXXX got deposited in my roar account threw MoneyLion which XXXX Handels there accounts a transaction went threw for {$1100.00} my whole check got an email saying the number associated with my account was claimed by someone else the number was XXXX Have no clue whos number this is my number on my account is XXXX an the funds were transferred to XXXX his roar tag is $ XXXX XXXX whos account my whole XXXX of {$1100.00} dollars went Into I have XXXX that will not have a XXXX over this nor anything I just want the right thing to be done well MoneyLion said they investigated an found nothing wrong I couldnt beleave this
04/08/2021	Yes	Payday loan, title loan, or personal loan Personal line of credit	Incorrect information on your report Information belongs to someone else	IL 604XX	Web
Around XX/XX/2019 I got a notice to e-sign docs for an approved loan I did not request. I called Moneylion to see why I was getting this. They had all my personal information. I told them that wasn't me and not to send any money to that account since someone had my info. I told them to document my call to ensure it shows fraud in case they tried to do it again. I was assure they would close the account with my name. I filed a police report and changed my password and bank accounts. Months later, I see this loan on my credit report! I email them but they replied back saying thats wasnt the email to use. I check my credit report today and still see this.
12/05/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with additional add-on products or services	PA 170XX	Web
I filed bankruptcy in XX/XX/XXXX, included was a Moneylion loan that I had been paying on. Tied to that loan was an investment account with {$150.00} in it. These investment funds were exempt during my Chapter XXXX bankruptcy as they fell below the asset limit. My bankruptcy was discharged XX/XX/XXXX. To date, even after this discharge, moneylion continues to refuse to return those funds to me. I have requested numerous times. They already had to have a complaint filed before fixing incorrect credit reporting, now at seems I have to do the same thing to get my investment money back that was not theirs to keep post-bankruptcy as they were exempt funds.
03/12/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Advertising and marketing, including promotional offers Confusing or misleading advertising about the credit card	IL 604XX	Web
Received an unsolicited debit card in the mail, indicating that I had somehow signed up for a product. It's similar to the activation that you would receive when your main bank sends a replacement or new debit/credit card. It included a working debit card, with an account number assigned, despite no I formation being given to them by me. It includes an account number, routing number, expiration date, security code, and my name printed on the card along with a chip and MasterCard logo. A quick search found that others have received this deciptive marketing practice and we're concerned about identity theft. All sources told me to quickly file with CFPB.
02/23/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Sent card you never applied for	NY 13027	Web
I was aware that I was the victim of identity fraud as someone successfully requested unemployment benefits from the NYS dept of labor in my name. I have since frozen my credit on XX/XX/XXXX with all 3 major credit agencies. I also signed up for credit monitoring. So far no alerts. On XX/XX/XXXX, I received a letter from Moneylion with a legitimate appearing debit card. I did not request this card and I have not activated it. From my reading this may be a bait card intended to obtain personal information. I am unable to reach this company as they are difficult to get a hold of and their website does not have contact info that works such as an email.
09/15/2023	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	RI 02861	Web
I have a money builder plus loan with the company money lion I keep getting payment failures email which will affect my credit score I have repeatedly emailed and called to express my major concern I have sent multiple times documents that they requested I have told them my address is XXXXXXXX XXXX XXXX XXXX XXXXXXXX and has been for 5 years and they keep telling me they can except my documents because they don't have that on file and wants documents from that old address on file from the last 60 days well I haven't lived there for 5 years so don't have any and they still refuse me access to this account and will affect my credit and they do not care
06/13/2023	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	NJ 07731	Web
I have been trying to work with the company regarding this account being on my report that was opened fraudulently WITHOUT MY KNOWLEDGE OR CONSENT. I am a victim of identity theft! It has been over 45 days since I mailed a letter asking for proof of ownership showing my written signature and consent to open this account and NOTHING has been resolved nor sent back to me!!! Reporting Agencies can not furnish accounts WITHOUT my WRITTEN consent! Please block and remove these collections and accounts from my credit report, Pursuant to Section 605B of the Fair Credit Reporting Act, and send the required notifications to the furnishes of this information.
05/26/2023	Yes	Payday loan, title loan, or personal loan Payday loan	Problem with the payoff process at the end of the loan	GA 30331	Web	Servicemember
XXXX XXXX XXXX XXXX XXXX XXXX, Ga XXXX You are in Direct Violation of the Fair Credit Repair Reporting Act ( XXXX XXXX ) has violated several of my rights. 15 U.S.C 1681 section 602 A, Clearly states that I have right to privacy. 15 U.S.C. 1681 section 604 A section 2 : It also states the consumer reporting agency can not furnish an without my written instructions. 15 U.S.C. 1666B : A creditor may not treat payment on a credit card account under an-open-end computer credit plan as late for any purposes Remove this late account and update this account immediately as you are in direct violation of several laws under The Fair Credit Reporting Act.
05/24/2019	No	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	OH 43209	Web
This company is preventing me from accessing and withdrawing available funds from my investment account. My phone isnt working and the only way to withdraw funds is through receiving a text message. I called and waited for 30+ minutes only to receive horrible customer service from XXXX . He lied and said my account has a missed payment and isnt eligible for withdrawal even though I have proof otherwise. He asked me to send a bunch of personal information including bank statements to an email address to prove a payment that has already cleared and shows in the app. I dont appreciate being lied to and having my money held hostage by a shady company.
09/29/2019	No	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	SC 290XX	Web
I noticed right after got the loan that my paydays were wrong. So..I reached out to them to try and get them fixed. I was told that I had to email the support team to get this handled. They take out a membership fee and the actual loan payment seperate. They fixed the membership part..so that comes out now on the correct date..but the loan payment does not. I have been calling..and emailing. When called they told me to reach out via email..I have accrued so many insuffiecint fund fees of {$35.00} +..because it's like a trickle affect.until I can't afford tto pay the loan anymore..No one will help me with this matter. I'm frustrated and need help.
11/16/2023	Yes	Payday loan, title loan, personal loan, or advance loan Installment loan	Problem with the payoff process at the end of the loan	CA 93274	Web
I paid off my loan with them on XXXX XXXX XXXX They are supposed to release funds back into my account in the amount of {$240.00} as of XXXX XXXX XXXX It has been a month and a half and I still have not received my money. I have called them multiple times to try and get this resolved so that I can get my money back now that my loan with them has been paid off, which was held in sort of like a savings account. Every time I call I have gotten the same response that they will look into this and get back to me within 3-5 business days. No one is calling me back. I am the one who is calling them pretty much once a week. There is still no resolution
01/11/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	TX 79912	Web	Servicemember
I submitted to them a claim a dispute the stating that my account had unauthorized use while I was incarcerated. I had possession of my card at all times never gave up the card information, no other authorized users and was not able to make any transactions as I was incarcerated I was asked for proof of incarceration I provided that and also a police reporter was provided they then told me that they're investigation decided that there was no fraudulent activity however the police report did find fraudulent activity of course there was fraudulant activity if I didn't get to spend my money that was in my account they will not resolve the issue
01/17/2020	No	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	NC 28052	Web
Moneylion, INCXXXX has been contacted multiple times since XXXX 2019 by consumer. The bank has not responded to any attempts. Consumers payment information changed and needed to be udated but the bank did not provide an opportunity to change the information, this action led to the account becoming past due. Although the bank never attempted to resolve this matter with the consumer, and the consumer attempting to, the bank has reported negatively to the credit bureaus. Consumer contacted bank to both remove the false information on credit report and resolve account payments, to no avail. Consumer has no other resources other than legal help.
07/20/2020	Yes	Payday loan, title loan, or personal loan Installment loan	Incorrect information on your report Account information incorrect	IN 46060	Web
I entered deferment if loan for XXXX and XXXX payments. I called to speak to representative in XX/XX/2020. Since this time, they have been reporting the deferred payments as past due. I now have a 60 date past due account status, when my account is in fact current. I was not told that this deferment would cause my credit score to decrease. If so, I would have never taken the deferment. I am trying to close this account due to inaccurate reporting, and they wont let me. I have been taking out of deferment, and have since made all payments on time. This company will not include deferment on payment history, which will lower your credit score
01/11/2021	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem with the payoff process at the end of the loan	CO 809XX	Web
I paid off my personal loan with MoneyLion in XX/XX/2019. They held a part of the money I was to receive initially which they refer to as a " credit reserve '' similar to a secured loan. I was to receive my balance of {$200.00} deposited into my checking account upon successfully paying off my loan and I have not. It has been over 30 days. Their website states I was to receive it within 10-14 days. I have contacted MoneyLion for the past 2 weeks trying to get what is owed to me but they keep saying " they'll look into it '' or " the system has a glitch ''. Those are just excuses to not pay their customers their money that is owed to them.
08/30/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	CA 912XX	Web
Contacted XXXX/moneylion about paying off full balance on my account. Made a call to them Monday XX/XX/XXXX. At that time I made a debit card payment of my full balance amount. Was told by XXXX that the payment would go through in three hours. I called today Friday XXXX because I had not received any email correspondence. Was told by XXXX that the payment was not processed due to their system was down. They were notified about their system being down on Wednesday the XXXX. I should have gotten a courtesy email or call, but didnt. Now Im forced to pay extra four days worth of interest on an issue that was not my problem in the first place.
10/02/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	GA 30907	Web
I contacted MoneyLion on XX/XX/2022 around XXXX via chat and spoke with XXXX XXXX I advised agent that MoneyLion is reporting inaccurate information to all 3 credit bureaus. XXXX stated that she currently sees my account is paid off and the only thing I could do is file a dispute. I asked XXXX a for a sup she advised sups werent available via chat. I then contacted MoneyLion via phone around XXXX. I spoke with supervisor XXXX who also said the only thing I can do is file a dispute. XXXX also advised he seen my account was paid off. I advised XXXX I expect this to be updated or I would file a complaint with CFPB XXXX stated that was okay.
10/18/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	GA 30097	Web	Servicemember
I recently reached out to you MoneyLion, to ask that they remove themselves from reporting to the credit bureaus on my behalf, since Ive paid them in full last year, and the account being closed. This is negatively reflected on my credit reports, and in doing so, I reached out to ask that they please remove themselves as a good faith effort, but I was told that they are required to report this information for an unknown length of time. At this point, they are not cooperating with removing themselves, and choose to continue to report this information monthly. This is preventing me from being able to acquire credit, and purchasing my home.
01/10/2021	Yes	Checking or savings account Checking account	Closing an account Can't close your account	MA 017XX	Web
I received an unsolicited debit card from MoneyLion, XXXX. I contacted the bank who refused to do anything about it until I provided them with all my personal information ( copy of my driver 's license, copy of my social security card, etc ). They also requested that I file a police report and they wanted me to provide a copy of the report once filed. The debit card would not be canceled until they received all the information requested. Additionally they would not provide any details of when the " bank '' account was opened nor would they provide the " bank '' account number unless I provided all the requested information to them first.
09/14/2020	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	IL 60610	Web
While attempting to purchase lunch on XX/XX/2020, my card was declined several times. After making a call to my bank, I was told that my identity needed to be verified. No prior contact by phone or mail was done about this matter. I have been with them for over a year with no issues. I was told by a supervisor that I needed to submit my ID and current bill, which was done immediately, and that the hold on my account would be lifted in 1-2 business days. Now as of today XX/XX/2020 I am being told that it will take up to 10 business days. I have no money because this is my only account, how can I continue to survive like this? Please help
11/05/2019	Yes	Checking or savings account Checking account	Closing an account Can't close your account	IL 60624	Web
On XX/XX/2019 I filed a dispute with Moneylion bank about unauthorized transactions Ive sent them police reports & etc. I reported my card stolen & just received it XX/XX/2019. Now that Im calling checking on the update of my dispute theyve locked my account. I have funds in my account that I cant use that they are holding hostage! They keep telling me that I cant close my account or they cant send me my money because they are protecting it which is ridiculous! Ive been trying to close this account for 2 days now & theyre still telling me no they cant close it. What type of company holds your money hostage because they are incompetent!
08/20/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	TX 75056	Web	Servicemember
Company reported my loan Moneylion Credit Builder Plus loan XXXX, when 30 days delinquent when i have made payments on time and informed immediately about Covid-19 impact. Moneylion is practicing predatory lending practices ... i trusted them to use their credit builder loan to help me it is destroying my credit at a crucial time. I have made payments on time. Money Lion is causing irreparable harm to my XXXX credit report by falsely and fraudulently reporting my loan as 30 days delinquent..When i have making payments on time! I have sent screenshots that show my loan is current. They are destroying my progress. I trusted Moneylion.
07/10/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Fraud or scam	MI 484XX	Web
Moneylion had taken out loans in my name..because I donated {$50.00} to XXXX XXXX XXXXXXXX to help musicians out because of the pandemic..they tried taking {$1500.00} out on my bank card..then they got loans to get the {$1500.00} then damaged my credit..I don't live in XXXX XXXX transition dispute XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX. XXXX XXXX XXXX XXXX. File # XXXX Money lion Inc XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. They have a bunch of different amounts in my name..I have had my credit ruined..my car insurance went up..I had a card that was canceled on me because of them and I can even get another car because of this...
02/27/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	KS 67218	Web
On XX/XX/2021, I received an unsolicited letter in the mail at my home address from " MoneyLion ''. The envelope flap was sealed poorly and easily opened, it contains a MasterCard debit card in my name and a " Welcome to XXXX '' single page promo. On back of the page is a " Direct Depost Form '' with a deposit account number and routing number for an account with " XXXX XXXX XXXX Account ) '' with a signature field, that can be detached. I believe this account was opened in my name against the Law, since I have no prior business relationship with either MoneyLion or XXXX and never applied to open deposit or credit accounts with them.
08/20/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	TX 75056	Web	Servicemember
Company reported my loan Moneylion Credit Builder Plus loan XXXX, when 30 days delinquent when i have made payments on time and informed immediately about Covid-19 impact. Moneylion is practicing predatory lending practices ... i trusted them to use their credit builder loan to help me it is destroying my credit at a crucial time. I have made payments on time. Money Lion is causing irreparable harm to my XXXX credit report by falsely and fraudulently reporting my loan as 30 days delinquent..When i have making payments on time! I have sent screenshots that show my loan is current. They are destroying my progress. I trusted Moneylion.
10/19/2019	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	NY 109XX	Web
I had to file chapter XXXX bankruptcy in XX/XX/2019, as a result my loan account with money lion was closed as of XX/XX/2019. Company refuses to acknowledge that this account was included in filing of Chapter XXXX and continues to report the account as open on my Credit reports and they still attempt to collect on this account. I have contacted them directly to no avail I have written letters, filed disputes with the credit Bureaus and they keep reporting the false information as accurate even though when I view my account status it is showing as closed-paid in full. They also refuse to notate the account as included in Chapter XXXX.
03/05/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	GA 30047	Web	Servicemember
Money Lion has an account reporting to XXXX, XXXX, and XXXX for a charge off. I have only taken two Money Lion loans which were paid in full. An additional loan was taken without my knowledge or consent in my name. I am a victim of Identity Theft/Fraud. I have had the alert previously removed from my credit file as it prevented me from accessing my own credit file and I don't authorize any alerts being added. I only authorize removal of the account that is not mine or authorized my me opened around XX/XX/2020 per the credit report listing. My information has been involved in multiple data breaches including but not limited to XXXX.
07/15/2021	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	AZ 85379	Web
MoneyLion is reporting an account on all 3 of my credit bureau reports claiming I owe {$1000.00}. I never opened an account with MoneyLion and believe this is the result of identity theft and fraud. MoneyLion attempted to take close to {$1000.00} out of my XXXX checking account in early XXXX 2021. I had to close my checking account as a result. I demand that MoneyLion provide me a copy of the signed document so that I may turn this over to my local police department in conjunction with an identity theft report I have already filed with the government. I also demand MoneyLion immediately cease reporting against my credit reports.
11/04/2019	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	IL XXXXX	Web
This account back on XX/XX/XXXX was showing as closed account, Now it is showing as an open account and i was not notified of any update to this account stating it would be reopened. I am supposed to be notified in writing 5 days before that this account would be shown as open and readded to my credit report. Now it is showing 21 late payments when back in XXXX it was not showing any at all. Why is this company readding information and re opening this account status and i was not notified before hand. This company in the past has been known to report inaccurate data and no one will remove this account off my report because of that
10/27/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	CA 94518	Web
I have been trying to update my bank account information with Money Lion for over two months now. I was told that I can not update my bank with plaid because it is not supported just yesterday XX/XX/2021. I was also told by XXXX XXXX that a supervisor would call me back regarding the credit reporting for XXXX and no one has reached out to me. Money Lion reported me 30 days late and havent helped me with trying to add my bank manually and now its on me to contact them so a payment can be made instead of fixing my issue. This is ridiculous! This is clearly a issue on their end and no one is taking accountability for their mishaps.
09/01/2021	Yes	Checking or savings account Other banking product or service	Managing an account Problem using a debit or ATM card	CT 06705	Web
On XXXX, XXXX, on 4 different occasions, money was debited out my account and without my acknowledgment! Totaling close to {$800.00} and I made a dispute with Moneylion and was told to fill out paper and return. While o been sending them my paper every day and they are stating they cant read it, cant open it, etc for 3 weeks now. I sent it every way possible, now Im starting to believe they took my money! While my claim is active, I was still having money taken from my account, even with everything being locked. This is a huge issue, on their part, because theyre featured isnt working! I just want and need my money back ASAP!
09/09/2021	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	NY 11691	Web
On XX/XX/XXXX, a MoneyLion account was fraudulently opened in my name. A loan for {$1000.00} appears to have been taken out. Additionally, several payments were charged to my personal checking account and sent to Moneylion : 2 on XX/XX/XXXX for {$19.00} each, and 4 on XX/XX/XXXX for {$97.00}, {$45.00}, {$19.00}, and {$19.00}. I reported these fraudulent charges to my bank, XXXX, and they were reversed. However, the loan account has remained open. I filed a dispute through XXXX, but they deemed the account information as " accurate ''. Missed payments are beginning to show up on my credit report and affecting my credit score.
10/15/2019	Yes	Payday loan, title loan, or personal loan Payday loan	Incorrect information on your report Account status incorrect	NJ 07631	Web
ON XX/XX/2019, I TOOK OUT A MONEYLION LOAN AND MY AGREEMENT WAS TO HAVE AUTOMATIC PAYMENT DRAFTS BIWEEKLY TO PAY OFF MY BALANCE. MONEY LION TOOK BIWEEKLY DRAFT FROM MY XXXX XXXX ACCOUNT ENDING IN # XXXX UNTIL XX/XX/XXXX WHEN THEY STOPPED!!! I HAVE BEEN TRYING EVERYDAY TO CONTACT THEM TO RESOLVE THIS MATTER!! THEY HAVE SINCE REPORTED ME TO THE CREDIT REPORTING AGENCIES AS 30 DAY DELINQUENT WHICH IS FALSE!! MONEY LION HAS AN ALERT ON THE XXXX WEBSITE OF THIS ACTIVITY AND THEY ARE HARMING CONSUMER CREDIT WITH THIS LENDING PRACTICE. PLEASE HELP ME! THEY ARE RUINING MY CREDIT! I AM UNABLE TO CONTACT THEM TO RESOLVE THIS!!!!
08/05/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	PA 188XX	Web
For the 4th straight month MoneyLion has inaccurately reported my account as late to all three credit bureaus ( XXXX XXXX XXXX ) each month a investigation is launched and is found that MoneyLion has yet again reported inaccurate information ( and each time they admit and apologize for the inaccurate information ) but this time they have decided that they were going to report the month of XXXX as late even though that it was NEVER late and was never reported as late until XXXX ( again was already reported as paid on time and current to credit bureaus until XXXX ) this is VERY inaccurate as I have never missed a payment
04/01/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	SC 29466	Web
I had an account opened fraudulently in my name through MONEYLION INC. this has destroyed my life and prevented me from pursuing financial strides as a young adult. I built my credit to a XXXX to now a staggering XXXX. It is a fraudulent account opened in XXXX of last year. I have disputed multiple times both with you and with XXXX, XXXX, and identity theft.gov, and to no avail nothing has helped. I have had to go about awful interest rates financing my vehicle. I need to get this resolved to resume my adult life. I need to be able to have my credit restored and this MONEYLION nonsense Off of my credit report. Thank you.
12/19/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Was approved for a loan, but didn't receive the money	FL 33054	Web
I applied for a payday loan from moneylion instantcash for XXXX $ and i got approved for the loan but no money never came to my XXXX account now for the past XXXXmonths moneylion tried to take money out my account it literally just happened again today and i feel like that is not fair and also feel like its a scam i know i was only asking for just XXXX $ but i really needed the help and got nothing now being told i owe and i actually get alerts everyday from XXXX stating that moneylion is trying to take XXXX $ out my account can someone please help me with this problem i still would like to receive my payment i never got
01/19/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	CA 92592	Web
Moneylion continues to violate the bankruptcy discharge that we received on XX/XX/XXXX. The XXXX XXXX case was filed on XX/XX/XXXX and discharged on XX/XX/XXXX. Moneylion received notice from the court, as well as me. I responded to Moneylions debt collection emails on XX/XX/XXXX, XX/XX/XXXX, XXXX, and finally today, XX/XX/XXXX, all reminding them of the bankruptcy and provided discharge documents. Moneylion has instead chose to wrongfully and injuriously report further delinquency to my credit report. Credit disputes continue to receive incorrect information from Moneylion, despite providing the court documentation.
11/16/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	TX 76107	Web
Initially called XX/XX/22 to close the account due to being unable to do so through app. On the application it stated that I owed a balance of {$0.00} on the payday loan but still could not close account. I called 2 more times until the company admitted it was an application error they were aware of on XX/XX/22. They have been charging me a membership fee of {$19.00} per month for 7 months. The account shows in collections when the payday loan I obtained through the MoneyLion Application has been paid off for some time. They are unwilling to refund me more than 2 months and have falsely reported money owed on my credit.
12/28/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	FL 32304	Web
I have contacted money lion multiple times explaining to them that there has been an account opened in my name and that someone is using my social security. They keep transferring me to fraud where I sit on the phone for hours and then Im guessing their hours prompt them to close which ends my call and puts me back at square one. Ive contacted my bank about suspicious charges from Money lion services instacash and Ive had those services disputed. There has now been a 1000 dollar loan withdrawal from my XXXX XXXX account from money lion services. This account needs to be shut down immediately and all charges disputed.
08/24/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	OH 43068	Web
On XX/XX/2021, Money Lion appeared on my credit report showing a balance of {$500.00} for a loan. I have never heard of this company and definitely did not request or receive a loan from them. I called Money Lion on XX/XX/2021 and spoke with XXXX. She took my complaint and told me she would submit it to their fraud dept. i immediately filed a dispute with all three credit bureaus and on XX/XX/2021 I called back and was told they couldnt find a loan in my name. XX/XX/XXXX, I received an email from XXXX stating they would not remove it because its accurate. IT IS NOT ACCURATE, therefore, Im filing a complaint with you.
04/13/2022	Yes	Payday loan, title loan, or personal loan Personal line of credit	Incorrect information on your report Account information incorrect	FL 32210	Web
The balance that shows on my credit report is wrong and I paid XXXX off and it still on my credit Moneylion XX/XX/2022 To whom it may concern, As per our request, XXXX XXXX, We would like to inform you that your MonevLion loan XXXX has been paid in full. The loan was opened on XXXX in the amount of {$500.00}. Your final payment in the amount of {$230.00} was received and posted to your account on XXXX. Should you have any further questions, please feel free to reach out to our Customer Service Support team during business hours at XXXX. Thanks for being the best part of MoneyLion! Best Regards, MoneyLion Support
10/29/2021	Yes	Payday loan, title loan, or personal loan Payday loan	Incorrect information on your report Account status incorrect	NJ 07006	Web
Company is giving me the run around with a recently reported 30 day late on all 3 credit reports. They automatically take money from my bank account every week and my account on their website does not update correctly. This caused a huge issue with my account. My account is now paid off as of last week and I was told I was not going to be reported as late once it was cleared up. Their interest fees are also astronomical, based on this my account should have been paid off long ago. All I want at this point is for them to correct the error on my report that shows I am late 30 days. This has ruined my credit horribly.
03/23/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	WY 827XX	Web
MoneyLion installment loan closed XX/XX/XXXX. XX/XX/XXXX I had disputed the account on my XXXX credit report because They had incorrectly reported the status as late or in collections for a couple months. A week later I got a message the dispute was complete and my credit report was updated. I looked only to find my score had dropped and the update to the moneylion account was even more incorrect. It now shows the account in charge off status from XX/XX/XXXX to present XX/XX/XXXX. The account was paid and closed in XX/XX/XXXX so the charge off status showing from then until now, all 18 months need to be removed.
04/17/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	NY 11692	Web	Servicemember
I deposited {$1000.00} with MoneyLion investment account thinking they was trust worthy and reliable. Few days after I had an emergency in the family which made me want to withdraw my funds. When I tried to withdraw I had to first verify my identity which wasnt a problem. Then my withdrawal got cancelled. Then I wasnt able to withdraw again. I contacted them and they keep giving me the run around saying it takes a few business days. Now its been weeks and XXXX cant even bury my dead aunt. This is the worst experience I ever had and Im glad I see what they really about so I will never do business with them again.
09/24/2019	No	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	WA 98125	Web
I submitted a CFPB complaint XXXX to MoneyLion on XX/XX/19 and they on XX/XX/19 and admitted their problem that failed to offer me the welcome bonus {$590.00}. They said they will add me the bonus within 1-2 weeks after their response date XX/XX/19, however, so far, it has been about 4 weeks and I still haven't seen the bonus posted to my account. I tried to contacted them many times, and their customer service number can never be reached and always asked me to leave a message and they will call me back soon, but they never called back. Please be honest and keep your promise to add me the bonus funds {$590.00}.
05/27/2021	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	TX 761XX	Web
On XX/XX/19, XXXX ( a subsidiary of MoneyLion ) transferred {$200.00} from my account to them without permission to another account ending in XXXX. I do not have a Money Lion account nor do I know anyone who does. Before the fraudulent transaction I had never heard of the company. I have reached out to the company multiple times with no resolution to the problem. I keep getting told someone will get back to me and they never do. I have asked to escalate the situation which also does not help. The company does not respond nor offer any sort of assistance in closing the fraud account or getting my money back.
08/14/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	WV 26508	Web
On XX/XX/2022 I was charged XXXX for a room on XXXX. I received an email about the room I just booked, but I hadnt booked a room. I had stayed In This hotel the night before and paid XXXX for that room. I contacted XXXX and told them it was not me and explained the situation and they said we have no contingencies in place and can not cancel so I called money. They disputed it and then denied it twice, once because of a transfer made before the transaction, and Im not sure why the other time. I did not book this room, I had just gotten back to my home when I got the email. I am so tired of filing complaints.
07/26/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Card opened as result of identity theft or fraud	IL 60640	Web
I have recently had my identity stolen and used to fraudulently apply for unemployment benefits. I reported this to the Illinois Department of Employment Security, and they helped me with that issue. A few days later, I received a credit card in the mail from a company called MoneyLion. I have tried to call to close the account and get more information about how it was opened in my name, but I am routed through an on-hold system and unable to reach anyone there. I want to close the account and make sure that no loans were taken out in my name, and that no fees have been assessed to the account in my name.
06/02/2021	Yes	Money transfer, virtual currency, or money service Check cashing service	Fraud or scam	WY XXXXX	Web
XX/XX/2021 XXXX was removed from my checking account from money loin- I didnt authorize this transaction. I called my bank to get the money reversed they where unable to return but gave me the transaction info regarding money lion. I have reached out to money lion twice a week for a month saying that they cant find the ticket that was created and forwarded to the fraud department- they said someone would contact me in 4 business days its been a month and no one has reached out to me and I have called them twice a week for a month with several people telling me there is no ticket to support my fraud claim.
11/23/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	CA 92101	Web	Servicemember
I have been dealing with a loan that I had with MONEYLION INC . I went through a debt settlement program with a company named Settle It. The loan that I had was settled by them and paid as agreed via a company named XXXX XXXX XXXX. This is the company that actually paid MoneyLion Inc. MoneyLion Inc. REFUSES to acknowledge that this loan has been settled and PAID. I have copies of the settlement agreement as well as the copies of the payments made to MoneyLion Inc . I have sent this documentation to all three credit bureaus and MoneyLion insists upon not acknowledging that the account is settled in full!
08/20/2020	Yes	Payday loan, title loan, or personal loan Installment loan	Struggling to pay your loan	FL 33647	Web
I contacted MoneyLion several times to cancel my paid membership and was told I can't because I still have an active loan that is pending collections. I told them the debt owed was included in my Chap XXXX bankruptcy filed on XX/XX/20 and discharged XX/XX/20 and I could provide documentation to prove it. They said the bankruptcy hasn't gone through on their end and I have to wait until that happens before I can cancel the membership. They continue to charge me a weekly fee for a service I am not using. The debt is being reported as included in my bankruptcy and showing a XXXX balance on my credit report.
04/01/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	GA 30294	Web
I paid off a loan in XX/XX/2019 # XXXX, Money Lion payment processing generated me a paid in full statement. Months later I'm reported as 30 days late because they had issues with there payment processing. XXXX and I called Money Lion amd spoke to a representative in XXXX paid this loan in full and was assured they would remove the false 30 day late payment. Now again I took out and paid in total another loan. On my dispute old information has been transferred from XXXX to XXXX ( in my dispute XXXX # XXXX - There was never a late payment on either loan. Both loans was paid in full before the due dates.
07/30/2020	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem with cash advance	WI 54016	Web
I requested two " instacash '' advances totalling {$75.00}, which they show depositing on XX/XX/XXXX with a repayment date of XX/XX/XXXX. I never received the funds. I emailed to two different addresses on XX/XX/XXXX and received no response. I did an online chat on XX/XX/XXXX and was told I would need to send 45 days worth of bank statement to prove funds were never received. This means they are going to process a repayment for funds never received until I can provide a bank statement at the end of XXXX. I asked them to cancel the repayment but they refused without 45 days worth of bank statements.
09/28/2021	Yes	Payday loan, title loan, or personal loan Personal line of credit	Incorrect information on your report Account information incorrect	FL 33062	Web
I had originally taken a loan of {$500.00} from MoneyLion on XX/XX/XXXX. This loan is showing on my credit report as XXXX XXXX but this loan was paid off. The way MoneyLion works is that you have to pay your Loan off to get another one. There is another Loan on my account that was issued on XX/XX/XXXX for {$500.00} which shows XXXX XXXX XXXX XXXX No one at MoneyLion has been able to provide me an explanation on how I was able to obtain this loan without paying the one in collections from XXXX, XXXX. They have not been able to provide any loan documents or statements regarding the loan from XX/XX/XXXX.
12/21/2022	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	MT 59801	Web
I had an unauthorized charge on my account XX/XX/2022 for a XXXX XXXX XXXX for {$320.00}. I let my bank know immediately and they opened a dispute and said that no error was found. I appealed the dispute stating that it was obviously fraud because the phone number on my account was updated and then the charge was made to a virtual credit card number only available in the moneylion app. That appeal was denied. They don't have any contact info for this merchant just the name and amount of the transaction and are refusing to refund me that money which was my money to shop for XXXX for my XXXX children.
05/14/2021	Yes	Payday loan, title loan, or personal loan Payday loan	Incorrect information on your report Information belongs to someone else	CA 92101	Web	Servicemember
According to my credit report, someone opened an account with " Moneylion Inc '' on XX/XX/2018 using my personal information to do so. I have tried repeatedly to have the information removed from my credit reports as it is the result of identity theft, but Moneylion Inc. has fought tooth and nail to prevent that from happening. Calls to the companies customer service department have gotten me nowhere and when I try contacting them using the phone number on my credit report ( XXXX ) XXXX, the calls go straight to voicemail, which I have left over 10 of to date, without receiving a single call back.
05/06/2020	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	CA 91709	Web
Hello, On XX/XX/2019, I opened a checking account and an investment account with MoneyLion Inc . The fine prints mentioned that as long as I make several direct deposits into the accounts, I will be entitled to a welcome bonus up to {$690.00}. In the next few months, I did several direct deposits from my salary ( up to ~ {$27000.00} ) into the accounts. However, till this day, I have not received this welcome bonus. I have reached out to MoneyLion several times, and there is no definite response from them, which really frustrates me. Please reach out to them regarding this issue. Thanks XXXX
04/02/2018	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	CA XXXXX	Web	Older American
They ran an add on XXXX about loans to help people start to improve their credit. In fact it seems they are out to extort me.they said that give me a {$500.00} loan with a low interest rate, payments of {$42.00} q month. In the coarse of doing that They coerce me into money lion plus club as part of a way to get help. Now they have tacked on a {$79.00} payment This I can't afford I told this, and drop this so call {$79.00} service They then told the only way I could was to pay off loan in full. I can't do that This could end up leading me into BK.I 'm XXXX years old. to old to recover from this
10/28/2019	Yes	Payday loan, title loan, or personal loan Payday loan	Loan payment wasn't credited to your account	CA 94103	Web
I have an XXXX loan where the payment was taken out of my account but the payment was no applied. I pay {$10.00} every month for a Moneylion Plus account which gives me the right to use the XXXX service but I have not been able use XXXX because my payment was never credited. It appears they have also paused the benefits of my Moneylion plus account as well. I filed a support ticket with the company, they basically said too bad you're going to have to wait for " Operations '' to address this. They then closed the ticket so I could not respond and did not fix the issue. This was weeks ago.
06/14/2020	No	Payday loan, title loan, or personal loan Personal line of credit	Incorrect information on your report Account information incorrect	GA 30316	Web
On XXXX MoneyLion attempted to draft {$42.00} and some change for a Credit builder loan. When the pandemic hit due to the Covid-19 and the banks changed there operation hours I got an email from MoneyLion asking to update payment due to insufficient charges so I did. And they took {$19.00} out of the updated account on XX/XX/2020 and on XXXX XXXX they took {$42.00} and some change. So, on XXXX XXXX I get a credit alert sayin that MoneyLion reported 30 late on my account. I dont understand how and why when I updated my bank account immediately!!! And you took two charges out of the account.
01/12/2024	Yes	Debt collection Payday loan debt	Attempts to collect debt not owed Debt was result of identity theft	CA XXXXX	Web
I'm disputing the following information on the XXXX credit reporting agencies. I was the victim of identity theft and the following account and inquiries are listed without my knowledge, consent or authority. Please see that MONEYLION INC is removed from my credit reports along with ANY inquiries related to XXXXXXXX XXXX or XXXX XXXX XXXXXXXX , I'm submitting this complaint along with my FTC report which is a legal representation of the facts. I need this matter handled ASAP as it's impacting my ability to do a loan and is causing me a ton of emotional, physical and mental health issues.
11/21/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 90802	Web
On XX/XX/22 I received email from MoneyLion saying that I am late on making loan payments and must pay {$360.00} by XX/XX/22 or the account would be sold. I am not sure if that means to a debt collector or I will be taken to court. I tried calling them several times and even submitted a dispute on XXXX XXXX a month before because I had seen this account on my credit report and reported it as fraudulent. I do not know who opened this account but it was not me and Im questioned how a loan was taken out without verification of photo license or other means to secure accurate identification.
04/19/2021	Yes	Payday loan, title loan, or personal loan Payday loan	Can't stop withdrawals from your bank account	TX 78613	Web
On XX/XX/2020 i paid off my XXXX XXXX loan. I received the escrow for the loan. In the contract written by money lion it says i will be able to cancel my membership after paying off the loan. Money lion has prevented me from canceling my membership. Not only has money lion prevented me from canceling my membership i have been charged a weekly membership fee and fraudulent reports have been filed on my credit report. I submitted documents showing i paid off the loan in XX/XX/2020 but every time i call the customer service number they tell me to wait longer. it has been well over a month.
07/11/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	GA 30034	Web
Im XXXX XXXX. My bank account with moneylion was used for an fraudulent XXXX XXXX transaction of {$280.00}. The bank is refusing to adjust my account correctly. Also this company and its representatives have be outrageously rude disrespectful and XXXX. Also this company is discriminating against XXXX XXXX. Hindering us by making us last when it comes to time frame of services. When asking for manger or supervisor I was made to wait 3 different times up to 30mins long. I will file complaints with cfpb, XXXX and I will let everyone I can know how badly this Bank operates with XXXX XXXX
12/14/2018	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	AZ 85044	Web
I have an investment savings account along with a new checking account that the company started promoting a few month 's ago all too many times access is limited due to system issues you are unable to get through to customer service due to all of the major issues with the banking platform a perfect example as of todays date is my checking account access has disappeared with no explanation or reason granite only XXXX is in the account but what if I have elected to have my whole paycheck direct deposited I would not have access to my funds and as a consumer these issues are unacceptable
11/12/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Received a loan you didn't apply for	CO 81001	Web
I took out a payday loan from Moneylion. I paid that back but noticed they kept taking money out of my account every month for a " credit builder loan '' that I did not give them permission to do. I tried contacting them but they only wanted to communicate via email which they never respond to. I then filed a dispute with all three credit bureaus but they stated it was validated. I had to close my bank account because they would not stop taking money out. They are now trying to send me to collections for missing payments on a loan I didn't apply for nor got any money from said loan.
08/02/2019	Yes	Payday loan, title loan, or personal loan Payday loan	Can't contact lender or servicer	AL 35244	Web
An account was fraudulently made with MoneyLion using my information. I became aware of the loan once I saw my credit being affected, and immediately filed a dispute. The dispute was dismissed by MoneyLion saying the lending information was correct. I have tried calling MoneyLion and emailing the company with no success. They will not contact me back to resolve the issue. My credit has taken a significant hit due to a {$500.00} loan someone took out using my information. I need this issue resolved and my credit restored. I know others who have had the same issue with this company.
07/01/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Sent card you never applied for	CA 92025	Web
I have received in the mail an unsolicited debit card from Money Lion. It purports to be a mastercard debit card. I most certainly did not ask for this card and I have no business with this company now or ever. I have tried to contact Money Lion but the only way to contact them is to activate their dreaded card or provide them with personal information like SSN that I have no intention of giving someone who sent me a card like this. I suspect that this is related to some kind of fraudlent activity and I wish to find out how it happened without giving them my personal information.
05/21/2021	Yes	Payday loan, title loan, or personal loan Payday loan	Was approved for a loan, but didn't receive the money	RI 02919	Web
I signed up to receive a {$250.00} cash advance from MoneyLion aka XXXX aka XXXXrequired access to banking account information and signing into account via their portal. Granted third party access. Discrepancies for accounts owe and received. Requested {$250.00}, required transfer to XXXX account, transferred to bank, agreeing to pay {$4.00} each time to have it within minutes. Only received {$50.00} and I am unable to cancel my subscription and refusal to rectify. Possibly a data breach and has my social security number, bank login access, worried about credit report and fraud.
07/03/2020	No	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	PR 00956	Web
I was looking at some programs they have sign up for it and all the sudden and then I just automatically got a secured loan. I have spoken with this people more than three times they agree for me to pay whatever they lend me it was {$130.00} and they will pay off the loan with the reserve on the account and nobody has done anything and I'm still waiting for them to close out that loan they threaten me to put them loan on collection and the loan is not even a month old I need this to be resolved and needs to be fixed. They're violating the FCRA a loan must be 60-90 day 's by law
03/24/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	AZ 85234	Web
My credit report shows an old account with moneylion from 2019 which is a company I have never done business with. I called them multiple times after I noticed it on my report to report it as fraud to them and they kept giving me the run around saying they would look into it and then would just close the case without any resolution. This is an account that I was told was opened online with my information. They arent able to provide any documentation, ID, or signature supplied when this account was opened. This is not my account and needs to be removed off my report immediately.
10/30/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 95945	Web
On XX/XX/XXXX and XX/XX/XXXX, I was a victim of fraudulent activity when someone took out 2 loans under Moneylion using my information. The loans were for the amounts of {$930.00} and {$930.00}. I immediately reached out to the company to dispute these loans and report them as fraudulent. The company claimed to have closed the loans but these loans still show up as unpaid and not closed, which is affecting my overall credit. After, I was unable to get Moneylion to resolve this issue, I contacted XXXX to dispute these loans through them. XXXX was not able to resolve this issue.
08/29/2019	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	GA 314XX	Web	Servicemember
I have a money lion investment account with {$210.00} available to withdraw but when I try to transfer it asks for phone number verification code from a text message, which I have a new phone number since I signed up. It will not let me update online. I have tried to call about 10 different times to withdraw my money. I wait on hold over an hour and then a recording comes on about taking a survey and then hangs up. Reviews online show this happens to other people. You are not able to reach an actual person. I WANT MY MONEY THAT I HAVE PAID INTO AND I HAVE NO WAY TO ACCESS IT.
02/15/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Difficulty submitting a dispute or getting information about a dispute over the phone	GA 30294	Web
Money Lion Reported that I was 30 days late. I never received any notification that this account was past due. I had no payment due on the app at all. I paid off this loan in XXXX on the app. I took out another loan. I have confirmation from Money Lion staff. XXXX Loan was paid my only notification was paid on the app. They should never been able to report this without me knowing. It is totally irresponsible that credit agencies are able to take any information drop my score before contacting me. There needs to be a total revision to how credit agencies apply information.
12/13/2019	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem when making payments	GA 30093	Web
I took a loan out with this company in XXXX of XXXX for a small amount of XXXX. I also used the MoneyLion Plus membership. I paid this loan bi- weekly every Friday until my last payoff. I made my last payment on XX/XX/XXXX of {$44.00}. That day I also cancelled my MoneyLion membership and withdrew my MoneyLion investment balance. I thought everything was clear until I pulled my credit report and it keeps showing I never paid. This is a damaging remark toward my score. I have tried to dispute this faulty claim and they now are showing my account as last due and delinquent.
06/10/2023	Yes	Payday loan, title loan, or personal loan Payday loan	Can't contact lender or servicer	AZ 85248	Web
I applied for a loan and was directed to money Lion website. They collected my checking account data and linked to my account via Plaid account verification only to get a XXXX Instacash offer. I didnt take the money but Money Lion website will not let me delete the account. When you call the number provided for help the hold time starts at 15 mins and INCREASES as you hold not decreases. I see theyve had issues in the past and they need to be shut down for good. I want my personal banking info removed as they got it on false pretenses and I want my Money Lion acct deleted
12/22/2023	Yes	Credit reporting or other personal consumer reports Other personal consumer report	Incorrect information on your report Personal information incorrect	VA 22801	Web
I was told by MoneyLion that because the information that had been provided to them years ago was not correct which i believe I uploaded an old id while waiting for my XXXX one to be mailed to me which caused the entire mess did not match public records I would be unable to verify my identity with them or ever use any of their products. I was told that it is impossible to have any of my information corrected and updated which is a violation of a XXXX residents consumer rights to exercise data access, deletion, or correction as well as consumer rights non discrimination.
07/24/2019	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	NJ 08540	Web
I have opened my checking account for the below promotion and still I didn't get the promotion after I met the required conditions to get the cash reward. PROMOTION DETAILS : MoneyLion is offering a bonus of up to {$590.00} as part of their pave the wage campaign to highlight pay inequality between genders. To receive the bonus you need to : Join MoneyLion Set up a direct deposit of $ 500+ Opt in to bonus Maintain direct deposit for 90 days to get bonus ( this needs to be 90 % of your initial direct deposit ) Bonus you receive will be 17 % of your first direct deposit
09/16/2021	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account	OH 45011	Web
I had unauthorized transaction on my account in the amount of {$520.00} and I filed the dispute on XX/XX/2021. While trying to receive my provisional credit. This company closed my account for no reason at all. Also, according to the dispute resolution email sent regarding the provisional credit issued to me. This dispute wasnt filed until XX/XX/XXXX. 2 weeks after I filed the dispute. That was the day I was to receive my provisional credit. I have attached all documents regarding this. And I just want my money and provisional credit that I was issued due to the error.
07/10/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 90057	Web
On Saturday, XX/XX/2023 I received a notification via email ( from my XXXX credit account ) that there was a hard inquiry made by XXXX XXXX. I called them to dispute and they said it was a personal loan application made through Money Lion ( a company like XXXX XXXX ). I did not apply for a personal loan. This was a fraud. I placed a freeze on my social security number and have already contacted XXXX regarding the fraud. I was told by both XXXX and XXXX to file with FTC to get this off of my credit report ASAP. I am going to call the other 2 credit bureaus today.
01/24/2024	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	FL 335XX	Web
I disputed a couple of unauthorized charges and won the dispute. But they froze my account until i can get a written letter releasing the deposit into my account from the third party and a copy of thier id card. Which is XXXX XXXX?!? How am i supposed to get this information? Theres no way i can. Ive call more than a hand ful of times trying to get more informatoin but they just reapeat this same stuff over and over. I dont know what else to do but email you guys. The amount is a little over {$250.00} plus a referal bonus i had gotten while the accounts been frozen
11/18/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	CA 93444	Web
MoneyLion offers a credit builder loan of {$500.00} in which you make small weekly payments on to improve your payment history on your credit report. After doing this for a few months I switched bank accounts and attempted to switch the account on my moneylion account to the new one. I was unable to do this and repeatedly tried to contact moneylion so that I could fix it. After multiple emails and phone calls I gave up. Moneylion then reported me as past due and my credit score dropped nearly 200 points. I am still attempting to contact them and still am unable to.
06/06/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 92105	Web
Money Lion. Keeps reporting to my credit report that I owe them money. I have been trying to remove them off my credit report for years. I cant stress this enough I am a victim of identity theft since XXXX. A lot of accounts have been opened with my name and even unemployment has been opened using my name because of an on going case I cant get into details. But unfortunately money Lion cant provide me with signatures or proof about the account as many times as I contact them. I would like to receive them and have them delete their account off my credit report
03/24/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	TX 77375	Web
I disputed this account aroundXX/XX/XXXX/XX/XX/XXXX. They are showing my account is 60 days past due which it isnt Especially for the months XXXX, XXXX and XX/XX/XXXX. I've contacted the company several times. Wrote letters and complained to the XXXX. I've made multiple attempts over the phone as well to get this resolved. Several times over the phone when their System never took out onXX/XX/XXXX and XX/XX/XXXX I paid afterwards and they still weren't 30 days past due. The screen shots show missed payments on loan and yet the membership fees always went through
11/21/2017	Yes	Payday loan, title loan, or personal loan Payday loan	Charged fees or interest you didn't expect	VA 225XX	Web
I applied and was approved for a XXXX line of credit. This is my second time financing with company. Agreed to biweekly payment of XXXX?? Was taken out of my account fine. They then submitted a second payment for XXXX which they claim is part of their monthly service fee of XXXX. This was not properly explained to me I did not have this on my first loan with them. They have hidden in their fine print they charge a XXXXmonthly fee in addition to their biweekly payments. This is fraud and should have been out into loan docs properlybstating what payments will be
05/12/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	GA 31313	Web
Back in XXXX I called Moneylion to make an payment on an account. The representative told me it would be deleted within 30 days of receiving my payment. That was the agreement verbally over the phone. Those calls are also recorded and monitored. I demand that it be deleted off my credit report. Account was paid as agreed. Not only is it still on the report its still reporting derogatory status with a comment it was paid after discharge. I have called twice since the initial conversation and was told 1 out of those two conversations that it would be deleted.
04/19/2022	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account	WA 98008	Web
A XXXX ( Checking ) account was opened with MoneyLion on XX/XX/2022. My {$25.00} initial balance was supplement by a {$100.00} direct deposit from my husband 's job on XX/XX/2022. Because of the name mismatch, my account was closed on XX/XX/2022, and I am unable to access the balance. After initially being told the {$120.00} balance would be liquidated and mailed via check, I was told that the balance would not be returned due to an unsolvable " system error ''. Customer service agents and supervisors stonewalled me saying there was no way return the money.
04/04/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	GA 30349	Web
On XX/XX/2022 I paid MoneyLion the remaining balance of a charged off loan in the amount of {$54.00} ( {$52.00} plus tax ). The account wasnt updated with the credit bureaus so I disputed the account to get it updated but the account still came back showing a balance of {$52.00}. I called the company multiple times and they have acknowledged that I paid the account but have stated they dont know if the credit bureaus will update the information. Can you please help rectify this problem. Attached is the bank statement showing payment to MoneyLion. Page 6.
03/24/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	AZ 85209	Web
I recently pulled my credit report and noticed that I have an open loan with Moneylion and that there are 2 previous loans with them from 2019. I have never done business with this company and have called them multiple times to report this as fraud. They were completely unhelpful and unable to verify any information since the information I was supplying was not consistent with whomever opened the account in my name, with the exception of the SSN and DOB. There are 2 closed loans and one open loan that are all fraudulent and need to be removed immediately.
06/01/2021	Yes	Checking or savings account Checking account	Closing an account Can't close your account	MI 490XX	Web
My name is XXXX XXXX and I'm trying to close my account again with MoneyLion that someone reopened using my information and already linked a Bank account to it and I have contact customer support and talked to them about it and they won't do anything about it and I believe someone is trying to take over my account and nothing is getting done about it and I even asked customer support to lock my card that i never received and if they could lock my account because I feel like my account is hacked and i feel like customer support don't wan na help resolve it
09/04/2020	Yes	Checking or savings account Other banking product or service	Closing an account Can't close your account	NJ 07753	Web
Approximately 10 months ago I contacted customer service numerous times over the course of a week. After unsuccessful attempts at an answer as to how to update my address to get a new debit card I was told what they had on the website was inaccurate. I then asked how to go about closing my loan with them because I could not access the checking or savings or even the investment account. They told me to send other documentation in order to do so. Ive been charged hundreds of dollars for their lack of response to close an account and are impossible to reach.
02/03/2020	No	Payday loan, title loan, or personal loan Payday loan	Problem with the payoff process at the end of the loan	NC 27103	Web
I previously had a loan with Moneylion, that was paid off on XX/XX/XXXX. However, on XX/XX/XXXX, I received a credit monitoring alert of " New Bank/Credit Card '' and that " MONEYLION INC reported a new account on your XXXX Credit Report. '' I did not apply for nor approve any additional loans or services with MoneyLion. I am enclosing a copy of the credit monitoring alert showing the reporting of this fraudulently opened " New Bank/Credit Card '' account. I demand that a thorough investigation into this matter be completed expeditiously and with haste.
12/09/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	TX 774XX	Web	Servicemember
I have a loan to pay off at Moneylion I tried to deposit or cash my check and they refused to assist me as I'm XXXX in my hospital bed I asked them to either help me to deposit my State Teachers Retirement check to my account or if they couldn't accept my payment How am I supposed to pay them? They refused to help me and I sent a physician statement that I am indeed XXXX I served my country in the XXXX I served as a XXXX in XXXX XXXX for 10 years I have a master 's in Education I just hoped that I could be treated as a Citizen of the country I served
08/09/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	GA 30097	Web
Account is still being reported as Past due with collections and charged off-closed with all three credit bureaus, when this account is not in collections or charged off. Ive asked the company to supply numbers of time the amount that they are trying to collect if my account is in fact in collections and Im being told that you have received my monthly payments. This company is illegally tagging my account has collections when Ive not received on collections call because the account has had one time auto draft payments since the beginning of the year.
05/03/2019	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 94531	Web
I checked my credit report a few months ago, and seen an inaccurate account on my report. I contacted Moneylion Inc. by letter, and asked them to verify the information. They DID NOT verify it, and i need it removed.The complete removal and deletion of the account from the credit bureaus and deletion of the incorrect, inaccurate unverified information needs to happen as soon as possible, as this unverified account is preventing me from receiving credit. Ifs it not removed ASAP, i may have to file a lawsuit in small claims court against there company.
01/27/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Fraud or scam	MN 55119	Web
MoneyLion is a scam. I had gotten approved for a {$500.00} dollar loan, to build my credit, I also had an investment account with them, they wont allow me to even pull my money from this account. Ive Been paying my loan and they emailed me saying I havent and I owe {$80.00} dollars and if I dont pay the XXXX they will charge me {$200.00}, I only have XXXX left on my loan..and Ive been paying XXXX dollars every other week. So I dont get how I owe them that much. I even have proof showing Ive been paying them. Many people have complained about them!!!
11/20/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Problem with customer service	CA 92154	Web	Servicemember
I have received an email saying that I have created a profile money lion. I have never even heard of the this company. I called to speak with customer service which they were not helpful at all. They kept trying to get me to disclose information XXXX. full name and last 4 I did not provide any info because I felt it was a scam. The service rep said that the account was created and the only way for me to stop the account was to provide Information to stop the account. It did not sit well with me so now Im here trying to stop fraudulent activity.
03/10/2022	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	MD 21215	Web
Approx XX/XX/XXXX - debit card stolen I reported the following day cancelled card Was told they would review and investigate/ XXXX mos pass by of their staff not returning calls ; emails ; repeatedly have to re explain XXXX and XX/XX/XXXX filed. XXXX days later - spoke with ML rep who had me resign affidavit XX/XX/XXXX given provisional credit for the money taken from atm. I thought ML indicated they had my back but them with no response call etc XX/XX/XXXX Money was reversed and up to and past point no one from money lions called texted etc
04/27/2022	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	FL 32244	Web
I took out a " credit builder '' loan in order to build my credit, as a company advertising a product intended to repair credit, I'd have expected them to be more willing to understand the situation I ran into where I was unable to make payments at the time and work with me on a repayment plan while not completely destroying my credit. But instead, they treated this as a standard loan and destroyed my credit by reporting missed payments and not making a meaningful attempt to contact me and work out an arrangement until I could get on track.
05/28/2019	No	Checking or savings account Other banking product or service	Problem with a lender or other company charging your account Money was taken from your account on the wrong day or for the wrong amount	AZ 85225	Web
I signed a agreement to with draw funds from my account on the XXXX of the month and the last business day of the month everything was going just fine till XX/XX/XXXX where they started pulling money early. They said they escalate it to get fixed then today XX/XX/XXXX they did it again. Called them and they said there system does not know what the last day of the month is. So it just pulls some time between the XXXX and XXXX thats not what i autherized. they never warned me of this or advised me they were pulling money early they just did it
01/10/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	NY 110XX	Web
I had filed a complaint on XX/XX/19, Complaint # XXXX, against Moneylion, because they reported me late on my credit report, as in the resolution of that claim, Moneylion stated that they would inform the credit bureuas that it was an error on their end, and have them remove the late payments. I have asked Moneylion to provide me with a letter stating as such, but still refuses to, and haven't received anything. I have uploaded my credit report, which still reflects that Moneylion hasnt amended the disastrous reporting to my credit report.
03/04/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	MN 55305	Web
I used to have an account with MoneyLion. I have since closed my account. Since closing my account, I have received several emails, both advertising additional products and updating me about how the terms and conditions " of my account '' were changing. These emails offers no way to unsubscribe. When I called MoneyLion, they confirmed that I do not have an account with them, but told me that they were unable to delete my email address or my personal information ( birth date, social security number, etc. ) or unsubscribe me from emails.
02/17/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	SC 297XX	Web	Servicemember
Ive called MoneyLion multiple times about a loan l took out in XX/XX/2020. The loan payments were being drafted from my checking account. I noticed on my credit report I had 60 days late payments. I called them with little help at all. I disputed it on my credit report until they wouldnt let me anymore. The results after being disputed were just the months I was told I was late. At first late payments were reported for XXXX and XXXX. Then after being disputed changed to payed in XXXX and XXXX and late for XXXX and XXXX. I was never late.
02/17/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	SC 297XX	Web	Servicemember
Ive called MoneyLion multiple times about a loan l took out in XX/XX/2020. The loan payments were being drafted from my checking account. I noticed on my credit report I had 60 days late payments. I called them with little help at all. I disputed it on my credit report until they wouldnt let me anymore. The results after being disputed were just the months I was told I was late. At first late payments were reported for XXXX and XXXX. Then after being disputed changed to payed in XXXX and XXXX and late for XXXX and XXXX. I was never late.
12/19/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	AZ 85014	Web
Ive contacted MoneyLion XXXX times over the past 12 months to request proof of late payments. When disputing the information with the XXXX credit bureaus, each time, moneylion has retaliated by adding more negative payment history to my reports. This is extremely frustrating because I was never late on this account and in fact I paid off this account many months early. In addition to paying the regular payments of the loan, they also deducted monthly membership fees that were extremely confusing and resembled additional interest charges.
08/23/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	AZ 85257	Web
I opened dispute claim # XXXX # XXXX and # XXXX with Moneylion. I supplied written confirmation of the dispute via email on the same day with documentation from the merchant ( email screenshot ) to prove the transactions were canceled ahead of time and my card was not supposed to be charged. Moneylion is required under Regulation E to provide a temporary credit of the full amount within 10 business days of opening the dispute. I need these funds credited as soon as possible, as this has caused significant financial strain for my family.
09/14/2019	No	Payday loan, title loan, or personal loan Installment loan	Struggling to pay your loan	GA 31069	Web	Servicemember
I have a membership with this company. I asked them several times to use my funds in my investment account with them to pay off my loan and close my account as I could not afford it anymore. They said they only do that for really delinquent people. So I said you're going to trash my credit then decide you've trashed it enough then allow me to close the acct with the investment funds. Now they have reported it late on my credit. This is unethical when they had the fund from my investment account to settle this account before it was late.
10/25/2019	Yes	Payday loan, title loan, or personal loan Payday loan	Can't contact lender or servicer	CA 90026	Web
On XX/XX/19, I uploaded my utility bill to show the correct address. I called today ( XX/XX/19 ) and the address was not corrected after Id been informed it would take 5-7 business days. They had never sent me my debit card to my address. I called and the representative would not assist and kept asking me if I was recording this call. Then I was placed on hold for 10 minutes and finally I hung up. I then tried calling again and they kept rerouting my call to an automated answering service not allowing me any contact with a live person.
04/29/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	IL 608XX	Web
I attempted to sign up for MoneyLion and an error message alerted me that my SSN was already attached to a profile. I called MoneyLion and asked if they had an additional profile attached to my XXXX and they opened an investigation. The issue was not resolved so Ive been calling and was told there was nothing they can do. Someone has taken cash advances under my identity and apparently MoneyLion has not closed the account. MoneyLion does not appear to ever verify identification outside of asking for self-identification through an app.
10/12/2020	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	AZ 85719	Web	Servicemember
The company was drafting my account q day prior to payday and the funds were not available so they the proceeded to block my bank account and would not let payments go thru when I noticed I called and payed off my loan completely. This account has been reported as late for several months due to their system not allowing me to make payments and even after j payed it completely off is being reported as a charge off with a XXXX balance. I called and even submitted a request for them to correct the errors and got nowhere with the company
12/01/2023	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	NY 132XX	Web	Servicemember
I filed a report with your office Money lion did contact me and told me that a refund of XXXX was sent to my bank there has been no payment made the gentleman I was dealing with requested I show him screenshots of my accounts I complied still did not receive a refund! I still have an account with them how hard is this to put the money in the account???? The amount was XXXX and I told him that he said the price is no negotiable? I have bells palsy and me stressing is making rhis worse. Action needs to be taken today. This is just sad.
12/17/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	MI 48197	Web
On XXXX XXXX 2021, Money Lion abruptly suspended my account. I had a total of {$210.00} in my account, they would not give it back to me. They claim they would send it back to where it came from, but they never did. I had a deposit on XX/XX/XXXX for {$790.00} from unemployment, and the unemployment agency stated they have not heard anything from Money Lion. So it shows in this account that I have {$210.00}, because Money Lion has been taking a dollar administrative fee since XXXX. I frankly don't know what to do to get my money.
01/04/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with a credit reporting company's investigation into an existing problem Difficulty submitting a dispute or getting information about a dispute over the phone	PA 19020	Web
Spoke to numerous representatives in which I set up payoff amount early so my loan could be paid in full & not be reported 30/60 days late. They stated numerous times the membership was late but my loan wasnt & my credit report would not be affected. They lied. My report has listed 60days late in XX/XX/XXXX when the loan was paid off in XX/XX/XXXX. Also they refused to let me pay loan with another checking account which belonged to me. They refused to look into this matter when I reached out to them. They stated file a dispute
11/04/2020	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	GA 30236	Web
I am not awear of a company by the name of Moneylion Inc I have never did any type of business with this company therefore someone used my personal information and took a loan out using my name. I did not know anything about this transaction until XXXX of 2018 it appeared on my credit reporting. I have filed a Identity Theif claim with XXXX XXXX and continue to dispute this charge I also spoke to the 3 creditors XXXX, XXXX, and XXXX I have request for a Fraud Alert placed on any new account that shows up on my credit reports.
05/11/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	MI 48103	Web
COMPANY WILL NOT RESPOND AND KEEPS MARKING COMPLAINTS AS DUPLICATES. Using this complaint number for the CFPB Ombudsman when they mark this as duplicate. This company : 1 ) Has a platform that made it impossible for me to pay installments. 2 ) Reported negatively on my credit report even though I contacted them about my issues. 3 ) Continues to delete requests through the CFPB with no response. 4 ) Has accused me of not being truthful when messages went into spam. 5 ) Tracks customer emails without customer knowledge.
02/25/2022	Yes	Payday loan, title loan, or personal loan Installment loan	Incorrect information on your report Information belongs to someone else	SC 29108	Web
I was looking at my credit report and i came across Money lion on my credit report and i never open this account or never talk to this company before but it's on my credit report as XXXX to XXXX days late this is not my account never heard of this account before therefore i ask that this account be remove from my credit file again anyone could of open this account in my name without my consent and use my information and which they did i ask that this account be remove from my credit because i never open this account at all.
09/16/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	CA 90266	Web
MoneyLion is the Name of the party that I am disputing I signed up for a XXXX XXXX and received one advance which was repaid. After that, MoneyLion repeatedly debited my account for instacash advances that were never made. XX/XX/XXXX for {$56.00} and XX/XX/XXXX for {$45.00}. Also debits for MoneyLion Plus Membership Fee for {$9.00} on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. In addition a loan that was taken out without my authorization. ML Plus Loan deducted for {$38.00} on XX/XX/XXXX, ML Plus Loan for {$38.00} on XX/XX/XXXX.
12/11/2021	Yes	Payday loan, title loan, or personal loan Payday loan	Can't stop withdrawals from your bank account	TX 75067	Web
On XX/XX/XXXX MoneyLion withdrew {$9.00} for membership fee. On XX/XX/XXXX MoneyLion w/drew {$44.00} for loan repayment amount. On XX/XX/XXXX XXXX w/drew {$310.00} for instacash repayment. This was AFTER I had advised in advance I lost my job the month before & cud not cover these charges. My bank XXXX charged {$34.00} for each of the 3 overdrafts. MoneyLion promised to deposit funds within 3-5 days on XX/XX/XXXX. Several emails later theyve asked me twice to verify my bank account & identity. Theyre wasting my time.
04/07/2021	Yes	Checking or savings account Other banking product or service	Problem with a lender or other company charging your account Transaction was not authorized	IL 62864	Web
On Tuesday XX/XX/2021, {$8900.00} USD was withdrawn from my bank account from XXXX, I do not have a XXXX account or know anyone that have one. Additionally, I received {$100.00} USD from MoneyLion. I did my own research and the {$100.00} was their sign-up promotional. I did not authorize the sign-up for moneylion. I have contacted my bank, and now I would like to file a complaint about XXXX and MoneyLion. I never authorized any of it, I don't even know the moneylion account that was supposedly made under my information.
09/09/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	CA 961XX	Web
I have reached out to Moneylion by telephone and their online customer service center. I only get a automated system that states a representative will call me back. When the call back happens as soon as you answer it hangs up. When submitting requests thru the online customer support it sends back a generic message and tells you to login to view details. My loan balance is incorrect and not reporting to my credit correctly. I have tried to call at least 10 times and have sent in 5 requests. Please help me resolve this.
10/31/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Trouble using your card Can't use card to make purchases	MS 39401	Web
I am using Moneylion prepaid card to receive my work payments and the card is not trusted everywhere so I have to transfer money to other cards to make purchases. Moneylion froze my account claiming it is because of fraud. I turned in all documents needed and still am unable to access my money after two weeks of being told it would be unlocked after 48 hours. The people I have talked to have been rude and giving me the run around. Which leaves me to believe they are playing games and never really escalating anything.
01/05/2020	No	Payday loan, title loan, or personal loan Payday loan	Received a loan you didn't apply for	CA 90638	Web
So Ive been trying to get into contact with them letting them know this was open without my permission, I have no knowledge of this account and asked if they could remove this account from my credit report, this have failed to get into contact with me to see what can be done, they told me I had a Debt and needed to be paid, like I told them I never heard of your company and Ive been a victim of fraud, and this is hurting my credit score to get a house or credit card, the account number under my credit report is XXXX
03/21/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	TX 77901	Web
I communicate with you by this means since I have been presenting certain problems for years with the company moneylion inc, they have on several occasions decided to close my account without any justification, even I sent them the documents required by them, specifically my XXXX account presents a balance of {$22000.00} dollars, which have been withheld since XX/XX/2020, I need your help to be able to restore my account or be able to recover my funds without the injustice that this company commits with its users.
12/16/2021	Yes	Debt collection Payday loan debt	False statements or representation Attempted to collect wrong amount	NJ 075XX	Web
I have tried to dispute this debt multiple times beacuse it has been reported poorly and is affecting my credit score. First of all none of the dates match up at all and the amount is wrong not to mention the address they have on file is in Florida and I have never lived or even been to Florida I have the right in the FCRA to have my credit report 100 % accurate and clearly this is not so I would like for this to be removed from my credit report or I will be seeking litigation to sue for defomation of character.
03/06/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unexpected or other fees	OH 45385	Web
THE DATE IS XX/XX/2022. THE BANK IS MONEYLION LOST TRANSACTION XXXX XXXX I CALLED TO HAVE THEM RESEARCH IF FUNDS WERE RECEIVED FROM AN EXTERNAL TRANSFER AS OTHER BANKMSHOWS TRANSFER COMPLETED THEY REFUSED TO RESEARCH, AND ALSO ENDED THE PHONE CALL. I FEEL AS IF THE MONEY HAS BEEN COMPRISED AND STOLEN FROM MY ACCOUNT BY THEIR BANK. THE REPRESENTATIVES WERE RUDE AND REFUSED TO TRANSFER TO THE MANAGEMENT WHO WERE ADVISED DID NOT HAVE THE ABILITY TO DO SO. They SAID THEY WOULD SEND EMAILS BUT NEVER RECEIVED THEM.
09/06/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	LA 70805	Web
The company allows a one time deferred payment over the life of the loan. I did a deferred payment XX/XX/2021. When a customer deferred a payment is just extends the XXXX. The company reported to the credit bureaus incorrectly a late payment for XX/XX/2021 causing my credit to drop significantly, and payment history to go from 100 % to lower. They also are reporting incorrect balance left owed. I have called their customer services but they were of no help and wouldnt fix this with reporting to credit bureau.
08/18/2022	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was result of identity theft	TX 752XX	Web
The debt is reporting from a company called MoneyLion INC XXXX XXXX XXXX XXXX, NY XXXX for the amount of XXXX This account was opened XX/XX/2021 I did not make this debt, I have requested a validation of debt with no response. This is not my debt as I have told MoneyLion INC to prove me with documentation of its validity. on my credit reports it does not show a account number. Please investigate and remove from all credit reporting information bureaus. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX
05/22/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	FL 32824	Web
XXXX XXXX advised me that I have a new account opened under my name reported on XXXX at a company named MONEYLION. I try get in contact with MoneyLion Inc but I did not get a response. I never opened or even know about this company or this account was opened as fraudulent because my personal information was compromised by XX/XX/XXXX or XXXX XXXX or someone open this account using my credit credentials. This company gives money without verify with the customer if is real or not. The amount is for {$1000.00}.
10/01/2019	Yes	Payday loan, title loan, or personal loan Payday loan	Loan payment wasn't credited to your account	VA XXXXX	Web
I received a loan from MoneyLion in XXXX. I paid off the loan XX/XX/XXXX. The company is constantly reporting late payments on my credit report even though the loan has been paid off. You can't get through the line to get to customer service I've sent in several emails and it takes two weeks for a response. I've sent in the receipt numerous of times and I'm still not getting a response from this company. I would like this account removed from my credit report because it's affecting me with purchasing a home.
09/16/2020	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	CA 90047	Web
I paid off my plus loan and the bank owe me {$200.00} they paid me {$300.00}. The amount of the loan was {$1000.00} the installment payment was XXXX. Each month I was to pay it on the XXXX of each month in XXXX I paid {$250.00} which they did not credit it to tbe account correctly as of yet i have not received the refund I got an email on XX/XX/XXXX stating i was approved for my refund it would take 3 to 5 business day to post it gas not post as of. I'm-XXXX XXXX XXXX XXXX Paid off XX/XX/2020 XX/XX/2020
10/26/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	TX 77084	Web
MoneyLion was removed from all 3 major credit bureaus because I have no knowledge of the debt that they are claiming that is for me. After being removed from my credit report the company requested that the information be reinserted. According to the fair credit reporting act, section 609 they are required by federal law to verify, through the physical verification of the original signed consumer contract, and all accounts posted to my credit report. They are reporting false information to my credit report.
07/29/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	TX 78526	Web
A Moneylion account was opened under my name on XX/XX/2021 in the amount of {$1000.00}. This account was not opened by me, it has been affecting the closing of my first home. I have been trying to contact the fraud department of Moneylion multiple times and they always tell me that i will get a call back. Nothing has been done. This is a fraud account. They said that they would close this account which they never did and have been reporting late payments and this has been affecting my credit score greatly.
12/14/2023	Yes	Payday loan, title loan, personal loan, or advance loan Personal line of credit	Problem with the payoff process at the end of the loan	SC 29405	Web
I paid this off in full on XX/XX/XXXX. I never wanted this line of credit. I never understood that if I borrowed XXXX they would report me as owing XXXX and take payments until I paid them XXXX dollars. I had to go to my bank to stop the payments bc I couldnt close the account with them. On XX/XX/XXXXXXXX this was paid in full. It remains in my credit. I filed a dispute with the credit bureaus on XX/XX/XXXXXXXX and it was found to be accurate but I have the bank statement showing I paid off the balance.
03/01/2023	Yes	Payday loan, title loan, or personal loan Payday loan	Charged fees or interest you didn't expect	NC 27607	Web	Servicemember
In 2019 I took a {$500.00} loan from Moneylion app and paid a few payments before falling behind because of unemployment. They put the amount on my credit meaning they sold the loan to a debt collector but refuse to stop the membership payments until the loan was paid witch is fraud because they already had sold the debt and recouped the amount of the loan. For 4 years my bank account has been charged {$19.00} and they refuse to cut off payments even after I confronted them about their fraudulent actions.
02/07/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	CA 92618	Web
Moneylion continually fails to credit my payments when they are received. This has occurred month after month. Currently they are in possession of my most recent payment, received by moneylion on or before XX/XX/2023, cashed by moneylion on XX/XX/2023, and has yet to be credited to my account. I have asked multiple times for multiple months for moneylion to correct this issue and they refuse to remedy. This has resulted in hours of my time, all to get them to do what is required by this protection bureau.
11/25/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CA 900XX	Web
Unauthorized charges from XXXX showed up on my transaction history on money lion checking accout while I was in the hospital I told them I never made these transactions. Money lion said they would investigate after they said no error occurred. They refused give me my money back. I spoke with doordash they said they needed money lion to confirm the transactions and that money lion can dispute the charges for XXXX to pay it back but I can't get them to budge I'm on a fixed income and was literally robbed.
05/27/2023	Yes	Debt collection I do not know	False statements or representation Attempted to collect wrong amount	MS XXXXX	Web	Servicemember
I have accounts with money lion I have a savings on a towards a credit builder program I also borrowed money tired to pay on my account but my debit card is lost and have to input the new one in their system tired to use another card but the system would not accept a new card causing the account to be past due I was never notified I would be charged off nor a letter nor any notification they locked me out from changing the card on record therefore causing the loan to default due to this technical error
12/26/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	GA 30349	Web
I made timely payments for XXXX XXXX in XXXX. Additionally, I had deferred payments for both XXXX and XX/XX/2023. Also, I had a deferred payment for the month of XXXX and XX/XX/2023 from XXXX XXXX. Despite my repeated attempts to dispute these matters, the companies persist in reporting the accounts with late payments. Money Lion promptly updated the XXXX month, but unfortunately reported the month of XXXX as late. Although the account was settled in XXXX, they still persist in reporting it as late.
08/09/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	LA 71203	Web
The following information is outdated. I would like it removed from my credit history report Immediate delete this inaccurate account from my credit report a collection account is late by default therefore it can not report a late payment. Immediate delete this inaccurate account from my credit report XXXX is reporting the date of last activity as XX/XX/XXXX XXXX is reporting XX/XX/XXXX. It is a violation to re-age a collection account. Immediate delete this inaccurate account from my credit report
03/09/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	NC 27519	Web
Ive reached out to the company to close this account or disconnect my bank, they claiming I owe an outstanding balance. There is no where on the website or app to pay this balance and they are refusing to close the account or allow me to disconnect my bank account essentially forcing me to continue to pay them. Considering the CFPB has already filed suit for the exact practices and it is considered deceptive lending this is unacceptable. If not I will seek out a lawyer and proceed with arbitration.
03/19/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	NC 28115	Web
Dispute department at money lion I filed XX/XX/2021 XXXX $ unauthorized charge I provided invoice showing paid in cash. The Merchant has never replied. by law merchant has 20days to respond money lion and XXXX has 45 day policy it has been over 100 days without a response you would think my bank would have customer care s priority I assure you they do not I've never experienced the withhold time frame an almost skimming like actions taking your funds an the inability to correct their systems error
08/31/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	OH 43202	Web
I OPEN MY ACCOUNT IN MONEYLION RECENTLY AND AFTER THAT I LINK MY XXXX ACCOUNT WITH MY MONEYLION ACCOUNT. AFTER SEND FUND TO MY MONEYLION ACCOUNT, MONEYLION BLOCK MY ACCOUNT WITHOUT ANY REASON. THEY DO NOT WANT GET MY MONEY BACK OR REFUND. ALL TRANSACCION WAS IN MY SAME NAME, THAT HOW THIS COMPANY IS REALLY BAD, KEEP THE MONEY FROM PEOPLE WITHOUT REASON. i wish my account restore and access to my fund. i do not made nothing unusual in my account and i want reopen. my account is XXXX XXXX
05/03/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Advertising and marketing, including promotional offers Confusing or misleading advertising about the credit card	NY 11221	Web
I received an unsolicited " Debit '' card in the mail. The card is advertised as a debit card by XXXX, powered by XXXX. It's called a MoneyLion Debit MasterCard. I never requested this card. I've never even heard of this company. The information on the letter I received is all correct, including my full name and address. I was instructed to call : XXXX. I will not call this number as I don't want anything to do with this bank. Please investigate this company! I am certain this is a scam.
06/17/2020	No	Debt collection Credit card debt	Attempts to collect debt not owed Debt was paid	CA 94122	Web
I am disputing the following account : Moneylion Inc. Account # XXXX. Opened date XX/XX/2019. Original balance {$500.00}. Balance {$0.00}. Closed. I already tried to fox this issue with Moneylion. They havent moved a finger. Not even to investigate the account or marke it as disputed.This account is related to fraud, and they keep on reporting it. I am demanding XXXX a deletion letter, and this item to be removed from my report. Please send to Moneylion the attached documents. Thank you.
11/20/2020	Yes	Debt collection Payday loan debt	Attempts to collect debt not owed Debt was paid	AZ 85711	Web
XX/XX/XXXX Called Money Lion to pay debt they said I owed nothing Stated I needed a letter not email stating paid debt off. They sent a email XX/XX/XXXX XXXX XXXX Agent asked me to look at my XXXX emails to see where debt was sold. I found email and called number listed. They stated money lion bought back the debt. XX/XX/XXXX I called to advise and asked to speak to a supervisor. They said they will call me. XX/XX/XXXX called again, they stated they will call me. XX/XX/XXXX still no response
02/24/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	TN 38016	Web
Money lion keeps changing my payment history. At first it was only one 30 day late from XX/XX/2020. I disputed it and it came back as accurate which isnt true. So I contacted their customer service and was told I wasnt late and they would correct it. Well today I was notified of 2 60 day lates from XXXX 2020. At this point I want the account removed from my credit report, because they are updating my credit report with inaccurate information, causing my credit score to decline on a paid loan.
08/13/2019	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	VT 054XX	Web
On XX/XX/XXXX I used the MoneyLion app to transfer {$270.00} from my MoneyLion Investment account to my MoneyLion Checking account. At all other banks that I use, this transfer would be instant. However after waiting 8 business days, I called MoneyLion on XX/XX/XXXX and they said it was a " known issue '' and that it would be soon rectified. Today is XX/XX/2012 business days since the transfer was initiated, and the {$270.00} is still not in my checking account or my investment account.
04/27/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	NY 119XX	Web	Older American
I am following up on a prior reported complaint relating to a fraudulent loan taken out by someone at MoneyLion. Through the significant help of XXXX XXXX in the Complaints department of MoneyLion, this issue has now been resolved. MoneyLion found the loan to be fraudulent and has removed any financial responsibility from me and is in the process of advising and correcting the information provided to the credit agencies. I deeply appreciated his follow through, efforts and communication.
09/04/2018	Yes	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	ME 04106	Web
On various dates, I was not given credit for performing the service 's swipes in the app. The app would malfunction, or credit was given for a different day, or no credit was given at all. The app, does not provide a record of these credits for more than the past 7 days, so dates are unavailable. Additionally, I was required to do these actions after requesting that my account be closed. Failure to perform these actions in the app results in the forfeiture of a {$1.00} credit each day.
06/19/2021	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CO 80203	Web
Ive had three transactions made through my account from a company called Money Lion I have never heard of this company, have no reason to be giving loans or XXXX to anyone or for anyone. XX/XX/XXXX : {$9.00} membership XX/XX/XXXX : {$44.00} loan XX/XX/XXXX : {$600.00} XXXX Ive froze both my checking and savings account, replaced the debit card and am still getting charged. Ive reached out to money lion and completed a file complaint, tried to do a XXXX chat and the button is unusable.
01/25/2021	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	MO 641XX	Web
On XX/XX/2020 Money Lion INC did in writing acknowledge its behavior in XXXX Complaint # XXXX involving Money Lion INC for unauthorized transactions debit from checking acct ending XXXX. All 3 credit bureaus were notified of cease reporting of Money Lion Inc on my report while in litigation. Remove and delete MoneyLion inc from my credit report. On XX/XX/2020 legal representatives sent certified mail correspondence awaiting reply from Money Lion who as of today still has not responded.
11/04/2019	Yes	Payday loan, title loan, or personal loan Payday loan	Incorrect information on your report Account information incorrect	NJ 07631	Web
I WAS CONTACTED BY XXXX AT MONEYLION ON XX/XX/29 WHO WAS ASSIGNED TO MY LOAN TO HELP RESOLVE MY ISSUES. TO DATE, MONEY LION HAS VERIFIED THEY WERE TAKING LOAN PAYMENTS FROM AN AUTHORIZED ACCOUNT. SHE INFORMED ME THAT SHE WOULD CONTACT THE REPORTING AGENCY TO HAVE ALL LATE PAYMENTS REMOVED AND MY BALANCE UPDATED. AS PER MY SCREENSHOTS THIS HAS NOT BEEN DONE. THIS IS CAUSING ME PERSONAL PAIN AND SUFFERING. PLEASE HELP WITH THIS. XXXX HAS STOPPED RESPONDING TO MY EMAILS AND PHONE CALLS
10/30/2022	Yes	Checking or savings account Other banking product or service	Managing an account Problem accessing account	IN 46205	Web
Moneylion is having some issue that will not allow me to login to my account. They are well aware and I have begged them for help. This account has helped me make ends meet. I needed access to my account. I am worried someone has hacked my account and I have called and emailed many times to get help. No one can help me. I just keep getting put off and told someone will contact me. This account is linked to my bank account. This is serious and no one will help me in a timely manner.
03/05/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	AZ 85204	Web
I have a moneylion account for a loan i previously had with them and I have disputed this information multiple times with no solution and or explanation of them finding the information accurate. I filed Chapter XXXX bankruptcy in 2019 with the State of AZ and received my discharge on XX/XX/2019. I have submitted disputes with the company directly along with tXXXX since that is the only bureau who is showing this incorrect information. I have attached my discharge court paperwork.
11/22/2021	Yes	Payday loan, title loan, or personal loan Payday loan	Received a loan you didn't apply for	CA 90043	Web
I have never taken a payday loan from Money Lion and they have somehow retrieved my banking information and started deducting money out of my account and when I put a stop to it, they put a negative action on my credit report. I have called them multiple times they will not supply me any written documentation showing that I signed for a loan, they say they will call me back. I have not received XXXX call back as of today. The company is committing fraud and identity theft on me.
03/18/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	NY 10701	Web
I have tried to pay off the loan multiple times but the Advocacy Team Has not been responding to any emails or phone calls. The representatives have tried to get through with Moneylion advocacy team but they are not responding. I have taken ownership of the account and willing to pay the balance off. I have also been locked out the account and it has been suspended so I am unable to make any payments. XXXX XXXX XXXX of the advocacy team members has stopped responding to emails.
03/23/2023	Yes	Payday loan, title loan, or personal loan Payday loan	Can't stop withdrawals from your bank account	CA 90503	Web
I opened a single small loan with Moneylion. They took a credit reserve in my name for over {$1500.00} when my loan was for about {$800.00}, and I never received the full amount they took out in my name. Once I had it paid off, a secondary loan was taken out in my name. The company has repeatedly withdrawn money from my personal debit account even after Ive unlinked all of my banking information. Whenever I call to report this as fraudulent, their phone service hangs up on me.
08/09/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	AZ 85712	Web
I have had a money Lion bank account for 3 years. I have been trying to get to the bottom of how much money I have invested in my stocks and shares investments and can never get a direct answer. I also have noticed transaction 's that we're processed without my permission and they have withdrawn money from my investment account and sent it to my checking account and I have never seen that money. I believe I'm being scammed and fraudulent activity is going on at this company.
01/24/2024	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	TX 77077	Web
My phone was at the phone shop and someone unlock my phone and stole my check I did not have XXXX this year I went to the phone shop to get my phone and my check was gone to call center XXXX in XXXX I stay in XXXX tx the shop I was at was spanish that charged me XXXX then I called the bank to let them no and thay where acting funny icalld XXXX gave them my name and card info and keep getting the run around this charge hapind XX/XX/XXXX I still haven't gotten my money back
07/28/2020	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	ID 83705	Web
I called in on XX/XX/2020 to dispute a transaction that had posted to my account on XX/XX/XXXX. I was assured that my card was deactivated and replaced as is required by law, but I awoke to a low-balance message this morning XX/XX/XXXX, with another unauthorized transaction that had just occurred overnight. I went into my banking app and found the option to request a new card, even though the representative I spoke with on XX/XX/XXXX assured me the card would be replaced.
04/13/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Received a loan you didn't apply for	AZ 85027	Web
Back in XX/XX/2021 someone obtained my personal information, applied for and received a loan with Moneylion through my XXXX XXXX checking account. XXXX XXXX has since investigated and resolved the matter returning all money back to me. However Moneylion is impossible to contact and I have been trying for months to resolve this through the credit bureaus with no progress. It is starting to affect my Credit and anything you can do to help would be greatly appreciated.
10/05/2023	Yes	Checking or savings account Other banking product or service	Managing an account Problem accessing account	WY 829XX	Web	Servicemember
Around XX/XX/2023 I requested to withdraw all funds from my investment account ( approximately {$1000.00} ) and MoneyLion refused to do so. They requested further information to verify my identity. I did exactly as asked and sent them all the info they requested but they promptly locked my account and kept the money inside the account. No matter who I talked to or asked, they would not tell me why they did this, or give me any information on they did with the money.
07/07/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	NJ 08105	Web
XXXX XXXX XXXX XXXX XXXX XXXX In accordance with the fair credit reporting act this creditor has violated my rights under 15 USC 1681 section 6 o 2 states.I have the right to privacy 15 USC 1681 section 6 o 4 a section 2. It also states a consumer reporting agency can not furnish an account without my written instructions. Under 15 USCS 1666b a creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.
03/12/2023	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	WA 98002	Web
I got the below email and I have no known business with these people : On XX/XX/2023, at XXXX, Moneylion@writelines.com wrote : Hi, Our fraud department detected unusual activity on your account! Log in to your Account to Accept or Cancel this transaction. Verify Now : https : //members-moneylion.com.do/? TRANSACTION_ID=Nx5D-2BL732rBgjuDrSYBGQ97ouZ3gMWW2iQd4-2Fi8k1DQ Failure to unlock your account will result to permanent closure. Thank you Moneylion Team
09/26/2019	Yes	Checking or savings account Checking account	Managing an account Fee problem	TX 75159	Web
This has taken place over XXXX to XX/XX/2019. Moneylion touts savings for consumers and free atms. I have always been charged fees. {$2.00} every time I use my atm. They have no bank branches. Customer service always busy. Emails to support 2 never answered. Bank sends account balance errors with wrong amount. I feel they owe me {$120.00} dollars in fees. I want my free atms and refund then I will close this account.what they represented is not true for consumers.
04/11/2019	Yes	Payday loan, title loan, or personal loan Payday loan	Struggling to pay your loan	TX 761XX	Web
I took a loan in the amount of {$1400.00} and have already paid back {$2000.00}. My husband is unable to work because of an injury so I have asked the loan company to settle the loan in the amount of {$350.00} and close the account. The company will not respond via email or phone. The company has said the payoff on the loan is {$2300.00}. This means I would have paid {$4300.00} which I can not afford. The fees and interest charged by this company are unreasonable.
02/05/2022	Yes	Checking or savings account Checking account	Closing an account Company closed your account	TX 782XX	Web
The company MoneyLion closed my checking account without notice or any emails notification! and told me I would have to contact the originator of the funds, MoneyLion doesnt give me any more information about if and when the funds will be released to the originator or myself!!! There is currently {$5800.00} on hold!! when I speak to the originator they act clueless to the situation!! I feel like MoneyLion is scamming me and I want justice for the whole situation.
02/16/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	OR 972XX	Web
On XX/XX/XXXX I paid off an installment loan with moneylion. After paying off the loan they placed it as a charge off on my credit report. I contacted MoneyLion and they sent me a letter stating the balance was paid and the account was closed but they refuse to reflect that on my credit report. It is now XX/XX/XXXX and moneylion has reported a charge off on my account for every month since then and the credit reporting agencies refuse to do a proper investigation
07/12/2018	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	OH 43614	Web
On XX/XX/XXXX i sent in a Cease to stop with drawling from my bank on XX/XX/XXXX XXXX responded advise it was honored. on XX/XX/XXXX Money Lion still with drew XXXX out of my bank and tells me my email was placed on another account that's why payments were not removed and now they can not refund my money after i spoke to a gentlemen who told me it was approved to be refunded i have all the documents proving i sent in a cease and it was placed on the wrong account
08/23/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	AZ 85257	Web
This complaint is regarding dispute under ID # XXXX I sent Moneylion official written confirmation of the dispute via email on the same day with an email screenshot from the merchant confirming my transactions were cancelled, but they charged my card anyway. I need Moneylion to provide a temporary credit in my checking account within 10 business days as required by Regulation E, or as soon as possible since I wasnt expecting this money to be out of my account.
03/14/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	SC 29063	Web
The moneylion company, specifically roarmoney, closed my account 2 years ago since XXXX XXXX 2020. I have made several claims and the money has not been released yet. I am currently demanding that my account be reopened since they have blocked an amount of {$5400.00} dollars without any justification, I contacted them several times and they did not give me detailed information, I sent them all the documents required by them and they still have my frozen funds.
06/30/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	FL 33909	Web
Money was removed from my Checking account with XXXX on two separate transactions from MONEYLION. I have never had any interaction with this company nor heard of them until today seeing this in my account. I contacted the company today with no results. ORIG CO NAME : XXXX XXXX XXXX XXXX ENTRY DESCR : XXXX XXXX : WEB IND ID : XXXX ORIG XXXX ACH debit {$19.00} Pending ORIG CO NAME : XXXX XXXX XXXX XXXX ENTRY DESCR : XXXX SEC : PPD ORIG XXXX ACH debit {$44.00}
10/31/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 92335	Web
IN XX/XX/2021, I WAS A VICTIM OF IDENTITY THEFT. I NEVER TOOK OUT A LOAN FROM THIS COMPANY " MONEYLION ''. THIS ACCOUNT DOES NOT BELONG TO ME. NOW I SEE IT ON MY CREDIT REPORT THE SCAMMERS/HACKERS TOOK OUT A LOAN OF {$890.00} I CHANGED MY BANK ACCOUNT. DELETED MY EMAIL. I ALREADY MADE A CLAIM TO ALL 3 CREDIT BUREAUS AND CONTINUED THE " FREEZE '' MY IDENTITY WAS STOLEN- PLEASE HELP IN CLEARING THIS FROM MY CREDIT REPORT. THIS ACCOUNT DOES NOT BELONG TO ME...
03/08/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with additional add-on products or services	LA 70816	Web
I applied and was approved for a credit builder loan in XXXX. All payments were made on time. On XX/XX/2022, they put a new loan in my name that negated the previous loan. MoneyLion has now reported both loans as DELINQUENT on all of my credit reports. I have contacted the company over twenty times and emailed my bank statements. They have not helped in any way. I want the second loan taken off my account and I will resume paying for the original loan.
08/30/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	NY 10456	Web
In accordance with the Fair Credit Reporting Act XXXX Account XXXX XXXXXXXX, has violated my rights. they have reported false information on my credit report and after multiple attempts to have it removed, they refuse to update it to current. 15 U.S.C 1681 section 602 A. States that I have rights to my privacy. 15 U.S.C 1681 Section 604 A Section 2 also states that a consumer reporting agency can not furnish an account without my written consent.
07/20/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	OH 43068	Web
The is my THIRD!!! dispute letter and the account listed below is reporting inaccurately on my credit report and it is in violation of The Federal Law. This is in Violation under Section 609 ( a ) ( 1 ) ( A ) & Section 611 ( a ) ( 1 ) ( A ) and Section 623 of the FCRA you are required to promptly DELETE all information which can not be verified or reported inaccurately. -XXXX XXXX # XXXX ( PIF ) -XXXX XXXX XXXX XXXX # XXXX XXXXMONEYLION INC # XXXX
07/05/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	FL 32701	Web
I have paid in full a loan with MoneyLion that was past due. I waited for report to update with correct information but did not so I summited disputes instead of updating correctly it came back everything was accurate which it was not. It still shows its past due with balance. I contact company and submitted information with credit dept via a form. They came back saying it paid in full and show correctly on the report has of XX/XX/08 which its not.
04/12/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	FL 33311	Web
15 U.S.C 1681 Section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A. Section 2 It states Consumer reporting agency can not furnish a account without written instructions 15 U.S.C 1692C Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any dept
07/29/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	TX 75098	Web
I alerted the company ( MONEYLION ) that someone opened an account fraudulently using my information. They acknowledged through their investigation that indeed the account was opened fraudulently. It was initially opened in XXXX and I alerted them. Even after they found out that its fraud they are still reporting it to the credit bureau and its showing me 60days past due. I need them to stop reporting it and remove my information from this account.
06/07/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	OH 431XX	Web
Moneylion a XXXX company placed a hold on my account Thursday due to suspicious activity so I called like I was asked to not only did they not remove the freeze they refuse to remove it til they investigate my explaination for using the account I've veried my identy on the phone then with emails and still locked out of it I requested a supervisor both Friday and again today with no luck I have XXXX dollar in my account and only paid my lawn service
05/16/2020	Yes	Payday loan, title loan, or personal loan Installment loan	Incorrect information on your report Account information incorrect	IL 601XX	Web
This loan has been officially paid off as of XX/XX/XXXX. I was making payments every 2 weeks and it was been paid off. while looking at my report it hasn't shown any update to me making payments on this bill. Also when obtaining this loan I was given loan documents that I signed for payments to start later on in the year of XX/XX/XXXX. then I was sent an email stating those papers that I initialed were wrong but I never signed the updated versions
08/03/2019	Yes	Checking or savings account Other banking product or service	Closing an account Funds not received from closed account	TX 780XX	Web
initiated a transfer from money lion to money lion checking would not allow me to transfer to my XXXX account even though it is linked to the account. I initiated this on XXXX19 it is XX/XX/2019 no response money was remove from investment but has not been transfer to money lion checking or XXXX checking account no response from company long wait times no response from XXXX XXXX nothing from the company and multiple complaints for multiple users
06/06/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	IL 60655	Web
I never created this account with Moneylion. This is a scammer or a scam business. I have sent them several letters notifying them that i never created this account they refused to do their due diligence and actually investigate the matter sending me letters saying that they have closed the case and determined that I actually opened this account. The burden on proof is on them and I have not received anything that could be considered " proof ''
01/01/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	UT 84117	Web	Servicemember
on XX/XX/2022 I woke up to find an unexpected transaction in my XXXX account for {$530.00} which was exactly the balance I had in my XXXX checking account. My Money Lion XXXX account went into my XXXX checking account without my authorization and withdrew these funds. I contacted both XXXX and XXXX but neither of the. seem to get ihat this was done not only without my permission but I had no prior knowledge that this was or could even happen.
07/04/2023	Yes	Checking or savings account Checking account	Managing an account Banking errors	SC 29611	Web
Moneylion still has me owing them when I have shown them documents from a statement that I paid them and they sent me an email thanking me for the payment if anything I could possibly owe them XXXX dollars but that's all if I owe them that much because their instant-XXXX XXXX will not all allow you to buy borrow back to back without the customer paying off the amount they credited them and it will only let you borrow XXXX dollars at a time...
03/10/2017	No	Payday loan	Charged fees or interest I didn't expect	FL 33436	Web
I borrowed XXXX dollars from a pay day loan company and the agreement was ninety XXXX over a period of thirteen weeks. I have since paid them XXXX dollars and XXXX cents from XX/XX/XXXX until XX/XX/XXXX. I gave them a call and they told me because my contract say thirteen weeks I still owe them XXXX dollars per contract. when I sign the contract it was done on line so it was not explained to me properly and of such I did not understand it
10/18/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	PA 19142	Web
This is XXXX XXXX XXXX XXXX, who is submitting this CFPB complaint myself, and to inform you that there is no third party involved in the process. The 3 Credit Bureaus are reporting inaccurate information on XXXX. Per FCRA, reporting must be 100 % accurate or the information must be deleted. Evaluate this reporting by making a revision of the information provided. Modify and perform any corrections or withdraw this from my personal file.
10/19/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Received a loan you didn't apply for	MD 21206	Web
Money loin has been paid what I owed them. They have approved me for XXXX XXXX witch was used, and re paid Money loin also approved me for a {$500.00} credit line witch I can not with draw unless the {$500.00} is paid over time by myself. In a photo below you will see that money loin was re paid for the XXXX XXXX loan. But the credit line was never used and the company is insisting that I owe them money that was never received by me.
04/29/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	MD 207XX	Web
In accordance with the fair credit Reporting act XXXX Account # XXXX, has violated my rights. 15 USC 1681 Section 602 States I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on my credit card account under an open end consumer credit plan as late for and purpose.
09/30/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	CA 95834	Web
In accordance with the Fair credit reporting act XXXX account MONEYLION INC, has violated my rights. 15 USC1681 Section 602 states i have the right to privacy. 15 USC 1681 SECTION 604 A SECTION 2 : Also states a consumer reporting agency can not furnish a account without my wrrriten Instructions. 15 USC 1666B : A credtior may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.
12/22/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Can't stop withdrawals from your bank account	TX XXXXX	Web
[ XXXX ] RE : Revocation of authorization for debits To Whom It May Concern : Please stop taking automatic payments from my bank account for payments to my account with your company. My account number with your company is XXXX. I am writing to inform you that I am revoking authorization for you to debit my account via electronic funds transfer : XXXX- This revocation applies to any and all future debits. Sincerely, XXXX XXXX XXXX
09/20/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Problem with a company's investigation into an existing problem Their investigation did not fix an error on your report	FL 33155	Web
The existence of a derogatory rating on my account is causing me significant concern. I am deeply worried about its potential impact on my credit. It has already resulted in the denial of a recent loan application and an increase in the interest rates on my existing credit accounts. I want to emphasize the severe financial and emotional distress that this negative rating has caused me and will continue to cause until it is resolved.
10/01/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information is missing that should be on the report	CA XXXXX	Web
I submitted a dispute to the company on XX/XX/2021 about a billion error that was reflected on my consumer report. The company had a rep respond to me via e-mail. I outlined the nature of my dispute to her, which took place over the course of a few days beginning on XX/XX/2021. Company failed to update and notify the consumer reporting agencies about my dispute, and also failed to do so in the time period required under the FCRA.
08/29/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	CA 94590	Web
In accordance with the fair credit Reporting act XXXX Account # XXXX, has violated my rights. 15 USC 1681 Section 602 States I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for an purpose.
10/03/2019	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	GA 30096	Web
I have made several attempts with XXXX to remove these following accounts due to fraud : The following accounts need to deleted and blocked immediately due to fraud : 1. XXXX XXXX XXXX XXXX Account # : XXXX 2. Money Lion Account # : XXXX 3. XXXX XXXX XXXX Account # : XXXX I am a victim of id theft and XXXX has taken its slow time in removing these fraudulent accounts and XXXX has also violated my rights and broken the law 605B.
10/22/2019	Yes	Checking or savings account Checking account	Closing an account Can't close your account	CO 80232	Web
MULTIPLE request to close out Checking and Investment account. At least 10 requests over the past 2 months. I have asked the Investment account be closed out, loan paid and checking account closed and all they say is they cant while racking up monthly " membership charges '' They do not answer their phone, Instant Messages or XXXX Complaints. I want the all accounts associated with them closed and any left over money sent to me.
10/12/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Problem with a company's investigation into an existing problem Their investigation did not fix an error on your report	TN 381XX	Web
I have been disputing this account as fraudulent for 3 years now. I have never done business or opened a MoneyLion Account nor authorized MoneyLion to access my personal information or report to credit bureaus on my behalf. This account is fraud and has not been accurately verified whatsoever. It is affecting my creditworthiness and ability to purchase a home. This is NOT my account and I have no knowledge of who opened this!
05/31/2023	Yes	Payday loan, title loan, or personal loan Payday loan	Can't stop withdrawals from your bank account	OR 97266	Web
I had a loan with MoneyLion, I had forgotten about it. The company continues to withdraw a {$19.00} fee monthly and does not apply it to the loan and says I can not unsubscribe or close the account until the loan is paid. So my account monthly sees a withdraw of XXXX and I can not stop this because the loan is not paid. This has been going on for the last 3 years and during times when I was unemployed and had no means to pay.
01/21/2020	Yes	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	NC XXXXX	Web
Thank you for your correspondence which was forwarded to the FDIC by the Office of the Comptroller of the Currency ( OCC ). You indicated MoneyLion drafted checks out of your XXXX XXXX XXXX account causing overdrafts. You further stated MoneyLion owes you {$280.00} and refuses to return the funds and allow you to close the account.. Moneylion also states they dont have a account in my name yet report to my credit file monthly
01/18/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	NY XXXXX	Web
My identity was stolen. I received a XXXX XXXX card with unemployment benefits in or around XXXX. I did not file for these benefits. I filed fraud complaints with XXXX XXXX, XXXX XXXX, and now you. In the interim I check my ID shield and two accounts have been open in my name with an online bank called XXXX XXXX. I can not reach anyone there to help me close them. Please help me stop this and find out who it is. XXXX XXXX
11/02/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	GA 30904	Web
In accordance with the Fair Credit Reporting Act this creditor has violated my rights under 15 USC 1681 section 602 states I have then right to privacy. 15 USC 1681 section 604a section 2 it also states a consumer reporting agency can not furnish an account without my written instructions. Under 15 USCS 1666b a creditor may not treat a payment on a credit card under an open end consumer credit plan as late for any purpose.
01/29/2023	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was paid	DC 20019	Web
I reported to the company about the potential problem and issue of the debt to be resolved and removed from credit inquiry the reporting has caused a negative value on credit by discrediting me and lowering my initial credit score in attempt to keep me bondage to their debt procedures I asked for it to be removed and resolved as a result to no discredit me and allow such negative derogatory remarks to keep me bondage
06/29/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Credit monitoring or identity theft protection services Billing dispute for services	NE 681XX	Web
I have sent several correspondences to Money Lion about an open end consumer plan asking for an audit trail of this consumer credit transaction on XX/XX/2021 so that I could dispute the validity of this debt. This transaction is hindering my credit report so I am hoping to check for any billing errors and to see if I was properly disclosed about the use of my credit both pursuant to 15 USC 1601 Truth In Lending Act.
10/29/2020	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was paid	AL 354XX	Web
On XX/XX/2020, I paid a debt with XXXX XXXX, whom was the collection agency for Moneylion, Inc. Since, they have placed the amount back on my credit report and drop my points by 20. I called and was told to contact XXXX XXXX, in which I did and they stated they would send the request a 3rd time in which XXXX XXXX stated they have sent the request. Moneylion has refused to update their records and delete the account.
04/27/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Problem with the payoff process at the end of the loan	IL 60620	Web
I paid off my loan on Wednesday XX/XX/18. The company refuses to take the final amount out of my checking account. I contacted the company through email multiple times to find out why there is a delay and they keep instructing me to call them. I called and no one can give me an answer on my loan. I believe they are going to resume withdrawing money from my checking account biweekly, instead of completing the payoff.
10/20/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	AZ 85281	Web
I filed a dispute for 30+ International transactions that occurred in under 15 minutes. My bank stated there were no irregularities yet there were multiple of the same transactions to a company in XXXX and a few other transactions to another company in XXXX. I have filed a police report and will file a lawsuit against the bank if my money and funds are not returned. More than {$2500.00} was taken out of my account.
08/16/2019	Yes	Payday loan, title loan, or personal loan Personal line of credit	Incorrect information on your report Account status incorrect	FL 32218	Web
Initially reported company to CFPB XX/XX/2019. Company assured that they would correction their error of reporting that I was 30 days late. Company did NOT correct report but yet reported me as now being 90 days late. This has caused me not to be able to send my son to college this semester because his student loan was denied because of the false reporting. Im out of {$7500.00}. This is beyond stressful and illegal
07/24/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	MD 21044	Web
I took out a loan called a credit builder plus loan where I was supposed to receive {$300.00} at the end of the loan which was held in a credit reserve account. I paid the loan off on XX/XX/2023 and I still have not received my {$300.00} credit reserve payment. Every time I call to get help I am told a ticket has been created and the issue has been escalated but my {$300.00} payout still has not been processed.
06/10/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with additional add-on products or services	FL 32757	Web
MONEYLION is lying and claiming I owe them money so that they can deny me access to their instant cash program. I do not owe these scammers anything. They are clearly trying to extort me for their personal gain to fund their elicit habits. This is the only chance that this scam has to do what they are told. If they continue to refuse and extort me, I will be forced to pursue legal action to get what I want.
10/03/2023	Yes	Payday loan, title loan, personal loan, or advance loan Installment loan	Problem with the payoff process at the end of the loan	TX 78109	Web
I took out a loan of {$1000.00} with my bank and the terms of the loan were they would release {$200.00} initially and {$800.00} when loan was paid off. I paid off my loan on XXXX and was told the process for the {$800.00} would.be credited to my account by the XXXX business day. I contacted the bank on the XXXX business day and was told the transfer was rejected by the bank and has not provided a resolution
02/15/2020	No	Payday loan, title loan, or personal loan Payday loan	Can't stop withdrawals from your bank account	OH 43062	Web
moneylion is a investment lender.. a small loans is provided and a portion of the installment is invested back to the company and portfolio.. after unexpected hospitalization i tried to settle an cancel thinking the invested portion of the plan would cover the loan.. moneylion denied my attempt an continued to withdraw from my account ultimately causing me to close my bank account due to excessive overdraft
06/04/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	NE 68127	Web
I have two transactions from my checking account going to a roarmoney account that I do not have nor have I ever heard of until today. After doing some digging it turns out it went to a bank account app known as moneylion. I have a charge onXXXX for XXXX dollars and a charge one XX/XX/2021 for XXXX dollars as well as 2 overdraft fees of XXXX dollars each. I'm writing this to get help getting my money back.
11/08/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	GA 30084	Web
I applied for a loan but never took the money. I closed the account the same day i applied. The company has listed the account ( about 2 years later ) as delinquent on my credit report. I have already disputed the account with CFPB once and they acknowledged the mistake. Since then the account was added again to my credit report as open with a delinquent balance. Previous compaint number with CFPB XXXX
11/04/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	GA 31069	Web	Servicemember
Per agreement with XXXX on XX/XX/19 this company was suppose to remove all late inquiries to my credit report. They still continue to report this account late. I got an alert from XXXX last week and XXXX today that they have reported 3 late payments and are still updating this account as LATE. I am attaching the agreement that outlines that these late payments are to be removed from all credit reports.
01/03/2023	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	KY 41042	Web
I made a purchase from XXXX and was charged more than expected so i decided to cancel the order. They issued a refund on XX/XX/XXXX. I can see it was sent on the customer account.The bank keeps saying they have not received the refund. I filed a dispute with the bank. Then on XX/XX/XXXX another refund was issued. I still have not received my funds from the merchant and it has been sent to the bank twice.
08/03/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Incorrect information on your report Account information incorrect	IL 60621	Web
I call to let them know that I never opened account with them. Whoever open the account had several addresses and telephone numbers on the account plus they have two military cards added to the account. They told me they would flag the two accounts as fraud. They would make it impossible for somebody to open up another account in my name. They opened 2 accounts on XXXX & XX/XX/21 of a total of XXXX each.
03/22/2021	Yes	Payday loan, title loan, or personal loan Payday loan	Problem with the payoff process at the end of the loan	TX 754XX	Web
They signed me up for a {$1000.00} loan but only lended me {$300.00}, then held {$700.00} in escrow with their company. On the payoff, I paid them {$1100.00} ( having only borrowed {$300.00} ) on the premise, the {$700.00} would come back to me in my account in 2 business days. That did not happen and the agent on the phone said it would take 7-9 MORE business days to give me my money back. This is theft
11/04/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	GA 31069	Web	Servicemember
Per agreement with XXXX on XX/XX/19 this company was suppose to remove all late inquiries to my credit report. They still continue to report this account late. I got an alert from XXXX last week and XXXX today that they have reported 3 late payments and are still updating this account as LATE. I am attaching the agreement that outlines that these late payments are to be removed from all credit reports.
11/11/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	NJ 08046	Web	Servicemember
XXXX - XXXX XX/XX/XXXX XXXX XXXX - XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX - XX/XX/XXXX Moneylion Inc XXXX XXXX, XXXX XX/XX/XXXX I have contacted this company multiple times with regards to this fraudulent account Moneylion Inc - XXXX, XXXX XX/XX/XXXX I contacted this company and was told no information with regards to my account
06/17/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	NJ 080XX	Web
This debt has been satisfied. I am receiving threatening phone calls from this lender- threatening to take me to court and ruin my credit if I do not make additional payments. I should not have to pay the same bill twice! Loan was for {$500.00} and already paid. Why are they still calling me? It is harassment and I need help to stop the harassment and recollection attempts for debt that is already paid.
11/04/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	GA 31069	Web	Servicemember
Per agreement with XXXX on XX/XX/19 this company was suppose to remove all late inquiries to my credit report. They still continue to report this account late. I got an alert from XXXX last week and XXXX today that they have reported 3 late payments and are still updating this account as LATE. I am attaching the agreement that outlines that these late payments are to be removed from all credit reports.
10/28/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	PR 009XX	Web	Servicemember
MONEYLION IS SCAM, THEY LOCKED MY ACCOUNT FOR 2 YEAR. I SEND ALL DOCUMENT THAT THEY ASK ME FOR RESTORE FULL ACCESS. AFTER I SENT ALL DOCUMENT, THEY SEND ME A LETTER ABOUT THE ACCOUNT WAS CLOSE. THIS ARBITRARY DECISION IS NOT MADE ME FEE CONFORTABLE. THEY CLOSE THE ACCOUNT AND THEY HAVE MY MONEY. I WANT MY MONEY WITH ME NOW. I DONT WANT USE THIS COMPANY. ANYMORE, MANY PEOPLE HAS SAME PROBLEM.
11/20/2020	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	TX 78664	Web
MoneyLion/XXXX is holding on to funds from an authorization charge from a cancelled order that should have been released by now. Its not right that theyre still holding on to the funds and havent credited my account back. Im very disappointed and I hoped that they would be able to help me out as I desperately need my funds very bad. For this company to be a credit builder company there are not helpful.
10/10/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	TX 75056	Web	Servicemember
XXXX is continuing to report a Credit Builder Plus loan XXXX loan with Moneylion Inc as two payments past due. This loan has never been past due. MONEYLION IS ON VIOLATION OF FCRA and UDAAP. Moneylion is practicing predatory lending practices and Abusive practices. By reporting Current loan as DEFAULTED or past due on customers credit. It is egregious and terrible in the middle of a global pandemic.
01/04/2024	Yes	Payday loan, title loan, personal loan, or advance loan Installment loan	Getting the loan	KY 40258	Web
I requested Money lion 's {$500.00} credit builder loan in XXXX. I never received the funds. They were suppose to be in my bank by XX/XX/XXXX. As of XX/XX/XXXX, I still haven't received the money and I am paying on the loan. I have created a ticket with their dedicated team to fix this. I was told to allow 3-5 business days. I allowed XXXX weeks, called and every time its another 3-5 business days.
03/10/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	CO 80015	Web	Servicemember
There has been 3 main issues with Money Lion Initially they did not have a phone number to call and fix my payment issue. When I finally got a hold of them they put in my payment info in incorrectly I paid it off in XXXX and they continued to put additional lates on my credit after balance was paid off Because of the issues above they have put lates on my credit report and they need to be removed
04/26/2018	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	VA 23233	Web	Servicemember
When i applied for the loan i was asked when are pay days. I told them fridays. but everytime they try to withdraw the funds its a wednesday. I have reached out to them numorous times to get the correct day but they ask for letters from HR and pay stubs with the new day. I have explianed its not a new day its the day i agreed to origanlly. They will not budge and its costing me a small fortune.
06/23/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Was not notified of investigation status or results	FL 33168	Web
I am writing to delete and remove the following accounts and information off of my consumer report. The accounts and information listed below should not be reported on to my consumer report. This is a direct violation of the FDCPA and FCRA and needs to be deleted and removed off of my consumer report immediately as it's violating several laws. Remove these accounts and information immediately!
06/25/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	GA 30344	Web	Servicemember
I have had a fraud alert on my credit report since 2015. XXXX seems to be the only credit reporting agency that refuses to remove incorrect information, due to fraud. I have verification that certain accounts were removed including the one account in question with moneylion. I have been told that it was going to be removed but it still remains. Please remove this account from my XXXX report.
03/25/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	NH 03062	Web
My information is on the dark web, and somehow, somebody opened an account in my name and got a loan or something. I need my government to help me just remove this from all 3 credit bureaus. I want nothing!. The name of this company is MONEYLION. I've never heard of them until the alert came from XXXX credit bureaus. Need to find where they deposited the money, AND what ID they used!! Thanks
01/02/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	OH 44310	Web
XX/XX/2022 - I opened my email to several emails from the company MoneyLion saying that I had completed my signup and a phone number that was not mine was in the profile. I contacted the company but have heard no response nor have I received any response from the chat message feature on their website. I am trying to cancel this fraudulent account before any transactions are made in my name.
07/30/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	GA 30342	Web	Servicemember
-I had a credit builder loan with MoneyLion -I paid the balance of the loan off as well as some fees they said I owed on XXXX XXXX -On XXXX XXXX MoneyLion updated my credit report as me having a balance. -On My other 2 credit reports the account information has not been updated in quite some time. -After I paid this loan off. I am unable to close account or delete my banking information.
03/05/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	CA XXXXX	Web
I opened a XXXX XXXXXXXX account and immediately got hit with outrages fees and tried to close it. MoneyLion refused to close it ( I have emails where they refused ) and now its a negative mark on my credit report that they wont remove. They never loaned me any money! They just took money from me and kept it. I shouldnt show a loan that I didnt receive on my credit report! Thats not fair!
10/15/2019	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem when making payments	GA 30518	Web
The first three payments were ok then I switched the method of payment and the next payment was ok then they went back to a previus payment method that was removed and caused overdrafts. I recieve terms that im not to file a dispute. My last payment was held for 4days and " returned '' I was kick off the app for 3 weeks and unable to connect with customer service. I have XXXX in a savings
08/06/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	IL 601XX	Web
MY PURPOSE OF THIS COMPLAINT ISN'T TO GET THIS ACCOUNT VALIDATED, THE PURPOSE OF THIS COMPLAINT IS TO ENSURE THIS ACCOUNT WILL BE PERMANENTLY REMOVED FROM MY CREDIT REPORT AND TO BE PAID FROM THIS COMPANY FOR THEM VIOLATING MY CONSUMER RIGHTS ( FCRA ). MoneyLion, Inc. violated 15 usc 1681a ( 2 ) ( B ), 15 U.S. Code 1681b ( a ) ( 2 ), 15 U.S. Code 1681 ( A ) ( 2 ), and 15 usc 1692j ( a ).
09/17/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	FL 33168	Web
I recently received a copy of my ( XXXX, XXXX, or XXXX ) credit report, and I noticed some late payments posted on my credit report. It has come to my attention that I did not receive a copy of my billing statement for the months listed above which is required by the law at least 21 days before the payment due date. Pursuant to the provisions of 15 U.S. Code 1666b - Timing of payments.
12/13/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	RI 028XX	Web
I had an account with Moneyloin and it was paid in full, I went to go cancel it and there was another loan out, I proceed to try and contact them to cancel and they wouldnt. They withdrew over XXXX from my checken account and still taken money out. I reported my card was lost and account was hacked into but they dont seem to care. I would like this fixed and canceled and my money back.
03/04/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	NY 11420	Web
The three credit reporting agencies have to have everything aligned on an individuals credit report ; for example, on one of my closed accounts it says I have a late payment. XXXX says I have a 30 day late payment on XX/XX/2019, XXXX and XXXX says I have an on time payment. On another, it says I have a 120 day late payment on XXXX but on XXXX and XXXX it says I have on time payments.
06/11/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	GA 30344	Web
This account was opened fraudulently in my name. It was disputed buy all 3 credit reports and moneylion removed the account from two of my accounts the re-entered an update the fragile information on my XXXX report. I haave provided police reports and fraud Affidavits and the account is still reported. I have made several attempts to contact them but I am hung up on every time
04/14/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	FL 33065	Web
I have reached out via mail and phone to the company and received no response. The company 's listed contact information on my credit file is Contact XXXX XXXX XXXX XXXX, UT XXXX ( XXXX ) XXXX However, They do not respond to any mailed correspondence and the listed phone number is a non working number. This account is fraudulent and needs to be removed from my file asap.
11/09/2021	Yes	Payday loan, title loan, or personal loan Payday loan	Struggling to pay your loan	IL 60614	Web
I have an XXXX advance and I asked if I could pay it in early XXXX as I am changing jobs and my paychecks will be weird for a bit. Them forcing me to pay it now would preclude me from paying rent. I was in contact with a customer advocate and he told me because I once had an extension I can not have another. He would not entertain any other solution and was disgustingly rude.
11/15/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 94124	Web
I'm a victim of ID Theft. Upon my husband 's death early this year someone got his phone number and used it to access his XXXX XXXX that had all our information. I put a credit freeze on my name. Somehow MoneyLion ignored the credit freeze and opened an account on my name that is NOT mine. Obviously the thieve is not paying the account. now my credit report is being damaged.
03/13/2020	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	NC 28110	Web	Servicemember
I inquired about an installment loan which ended up a payday loan with high interest. Upon paying this off as well as my husbands we could not close the account. Countless calls emails were never returned. They kept the accounts opened and charged us a $ 50 monthly fee. Payday loans are illegal here and NC has a suit against them. XX/XX/2019 Trying to charge {$970.00} now
05/17/2023	Yes	Payday loan, title loan, or personal loan Personal line of credit	Charged fees or interest you didn't expect	FL 34120	Web
I inquired about a personal loan through moneylion. And that's all it was was an inquiry I never received any money from them and now it shows that all my credit report that I received {$1000.00} from them and now it says I still owe them {$220.00}. This company never gave me {$1000.00} or loan me {$1000.00} I never got {$1000.00} from this company in any way shape or form
08/22/2019	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	NY 10036	Web
I qualified for the Pave The Wage Promotion with Moneylion, opening an account at the end of XX/XX/XXXX and making direct deposits of greater than {$3000.00} every two weeks starting XX/XX/XXXX. I was supposed to get {$590.00} after 90 days for maintaining that direct deposit, but have not received anything and no resolution from customer support despite multiple attempts.
04/15/2019	Yes	Checking or savings account Checking account	Managing an account Banking errors	NC 28211	Web
On XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX moneylion emailed me saying I'll get {$20.00} if I sign up for their plus product, but I already signed up for it, and every time I respond asking for the {$20.00} they say they have no idea what I'm talking about or I should be getting it soon. I was referred by XXXX and based on that should be getting the bonus.
08/08/2023	Yes	Checking or savings account Checking account	Closing an account Company closed your account	TX 76049	Web	Servicemember
On XX/XX/XXXX, I received an email stating my account with MoneyLion had been closed. I made several attempts to contact MoneyLion to resolve. However, all i was told is the account was closed due to unusual activity, the decision was final and i would not be entitled to receive remaining funds. Ive noticed no unusual activity on account, MoneyLion would tell me anything.
03/12/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	GA 30294	Web
In XXXX Money Lion Reported me 30 days late. Then they reported me late again in XXXX. I have never been late. I paid off a loan in XXXX. They said it was an error with there system never called me in email told me it was paid and on the phone. I had to resubmit the payment that was never late. I had no more payments after XX/XX/2019. I have successfully paid off 2 loans.
02/26/2023	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	NH 038XX	Web	Servicemember
They claim a loan was opened in my name and then not paid and everytime I dispute they claim to validate it with no proofs. I also contacted them to investigate as I never opened said account for a loan of {$150.00} or so. They refuse to actually investigate and they keep reporting it as late. They can not provide any signed contracts for this loan with a wet signature.
02/22/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 90065	Web
Someone opened an account on XX/XX/2022 and took {$900.00} installment loan from Moneylion using my bank account information. An amount of {$19.00} was charged to my account on XX/XX/2022 that got my attention. I already disputed this to XXXX XXXX to stop the collection from my account. There will be a $ XXXX monthly payment that will be charged on my account later on.
11/07/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with fraud alerts or security freezes	CA 95945	Web
Two loans were taken out in XXXX of this year under my name without my authorization or permission. I contacted Moneylion immediately to dispute these loans. Moneylion has not closed the loan accounts and now they are showing up as delinquent and affecting my credit score. I reached out again to Moneylion several times and have not gotten any updates or issues resolved.
08/11/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	MS 39042	Web
This company keeps intentionally reporting inaccurate information on my credit report. They keep changing the amounts and dates of the account. They have also manipulated the payment history. The company refuses to validate the debt which is violation of the FDCPA AND THE FCRA due to inaccurate information. They will not comply with the federal laws of the UNITED STATES
10/21/2022	Yes	Payday loan, title loan, or personal loan Installment loan	Struggling to pay your loan	TX 75254	Web	Servicemember
I have an online checking account with Moneylion. They offered me a loan for {$500.00}. The company deposited only {$100.00}. When I downloaded the paywork it stated I would have pay {$580.00} to them over 24 payments. Then I will have access to the XXXX. It was a bate and switch. This action can be viewed predator lending. The are reporting that I owe them {$500.00}.
10/03/2020	Yes	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	GA 30032	Web
I signed up for their loan, after approval i was informed i would have to pay a monthly membership fee of {$29.00} and make payments towards the loan for 18 months. After 18 months they would then disburse the loan to me. I said no thanks and cancelled the loan the same day. SCAM. Now about a year and half later theres a defaulted account showing on my credit report!
02/05/2024	Yes	Payday loan, title loan, personal loan, or advance loan Earned wage access	Confusing or missing disclosures	TX 76502	Web	Servicemember
MoneyLion has repeatedly violated FCRA, TLA, and MLA. MoneyLion requires payment for subscription service with misleading advertisement and will not allow cancellation unless account is paid in full. Moneylion also charges above allowable interest rate to service members and dependents. Because of these violations I was trapped in a debt cycle with MoneyLion.
06/06/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Incorrect information on your report Account status incorrect	OH 45013	Web
I have paid off this account in full and on time. It is incorrectly showing as charged off and still owing a balance as well as numerous late payments. This information is incorrect. I have tried to contact the company on multiple occasions to resolve this but have not received a response and have this information has not been corrected on my consumer report.
11/28/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	MI 48174	Web
I received emails from a company called " Moneylion ''. And they state that I have a new debit/pre pay card opened in my name and that I'll be receiving a physical card in the mail. I did not sign up for any such account and this appears to be a miss use of personal information for fraud purposes to try and collect fee 's from the unsuspecting account holder.
10/07/2020	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was result of identity theft	IA 50315	Web
This Company Money Lion is claiming they loan me XXXX. I have never received any monies from this company. I have requested a written sign contract along with my ID and the copy of the check that was sent and cashed. I have not heard from this company since items was requested. I have spoken to my attorney and they agreed i have a case if they do not comply.
12/31/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	LA 705XX	Web
Several attempts were made to withdraw money from my account. My bank failed to flag the unauthorized transactions until after the fact. Over {$500.00} was taken, I had to wait til the transaction was finished processing before I could dispute the transaction. A dispute was filed, and an investigation is pending. There needs to be a higher level of security
05/24/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	FL 33460	Web
Someone has used my email address to open an account with Moneylion. They used my first name and a different last name to create the profile and verified a phone number that is not mine for the account. I was able to log in via forgotten password and changed the password, but I want to delete the account. There is no option to do this on the Moneylion site.
12/23/2021	Yes	Payday loan, title loan, or personal loan Payday loan	Can't stop withdrawals from your bank account	FL 33607	Web
I contacted Moneylion regarding a payday error last week XX/XX/23 on Wednesday. I get paid on XXXX. The app offered me the choice of deferment and I took it. Now I see that it is the same mistake as before, the loan is scheduled to come out on XX/XX/XXXX. They refuse to change the date by XXXX days even after I told them it will likely overdraw my account.
12/22/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Incorrect information on your report Information belongs to someone else	SC 29108	Web	Older American
I never open this account in my name never heard of this account in my name I check my credit report seen this company on my credit and that's why I came here to report it never or heard of this account anyone can open an account in your name without knowing and I ask that this account be removed from my credit I don't have any knowledge of this account...
08/24/2021	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	NV XXXXX	Web	Servicemember
MoneyLion had fraudulently reported on my consumer report and have messed up my credit. They consistently break the cease and desist Ive sent them and continue to report negatively. Ive never given them prior consent to communicate with me and they have broken many of the laws with the FDCPA. And continue to do so by saying I owe a debt of XXXX dollars.
05/28/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 92880	Web
On XXXX second I was alerted that a new account appeared on my credit report for moneylion for the amount of XXXX which I did not open or requested I spoke with moneylion on XX/XX/XXXXbecause I had already dealt with this in the past when I noticed a hard inquiry being made supposedly they found the account closed it and flagged it in XXXX of this year.
04/06/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	CO 80011	Web
I SUBMITTED ID THEFT DISPUTE TO ALL THE OF THE MAJOR CREDIT AGENCIES WITH FULL POLICE REPORTS. XXXX AND XXXX WE'RE ABLE TO REMOVE THE FRAUDULENT ACCOUNT BUT XXXX REFUSES AND REFUSES TO PROVIDE INVESTIGATIVE DETAILS FROM THE COMPANY IN QUESTION THAT PROVE THAT THIS ACCOUNT IS MINE. THE REFUSE TO BLOCK THIS ACCOUNT AS IS MY RIGHT PER THE FAIR CREDIT ACT
03/13/2020	No	Debt collection Payday loan debt	False statements or representation Attempted to collect wrong amount	CT 06340	Web
I have reached out to this company XXXX of XXXX no one ever contacted me. The amount never changed that was owed even though I paid on the loan from XX/XX/XXXX to XX/XX/XXXX. I even made extra payments. When I try to file a complaint to their website and upload documents it wont allow me submit all my bank statements for the amounts I paid for the year.
03/10/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	GA 30294	Web
XXXX investigation is wrong. XXXX & XXXX changed this information.I paid a loan off with Money Lion in XX/XX/XXXX. They reported me as 30 days late in XXXX. I had no more payments. They had an systems errror with there payment system. I should not be reported as late. I could have resubmitted. They never contacted me only falsely reported me as late.
12/21/2021	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	VA 237XX	Web
On XX/XX/2021 moneylion allowed 5 unauthorised transactions from another bank in the amount of {$800.00} I do not know who or what the bank is I never use that bank the bank is in XXXX and moneyline told me that basically it was my fault that my online virtual banking was used I have about two disputes one on XX/XX/XXXX and the other on XX/XX/XXXX XXXX
10/04/2020	Yes	Payday loan, title loan, or personal loan Payday loan	Incorrect information on your report Old information reappears or never goes away	NC 280XX	Web
Moneylion keeps reaging my charged off debt and changes the balance owed. My report shows a charge off but the acct keeps reaging and the original date of delinquency updates. Recently this caused a 60 point drop after almost 2 years and they keep updating remarks from Charged off to Moneyloin and then they go back a few months later and edit it again.
09/15/2023	Yes	Payday loan, title loan, personal loan, or advance loan Installment loan	Problem with additional add-on products or services	OH 440XX	Web
My adult child fraudulently acquired some {$100.00} or XXXX loan from the company which required loan payment of XXXX ( some scheme they were overcharging and going to refund at end of loan ) with an additional {$20.00} fee per month. Called the company to resolve this issue as it was done without my consent and the company is giving me the run around
11/18/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	SC 29605	Web
Lender has marked " account 30 days past due date tow times '' on credit report. I have never been late, it was set on automatic payment through their system. They drafted on my pay days. I contacted them on XXXX and informed them of issue on credit report. Lender stated they would investigate and contact me back. As of XX/XX/18 I have not heard back.
05/28/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 92880	Web
On XXXX XXXX I was alerted that a new account appeared on my credit report for moneylion for the amount of XXXX which I did not open or requested I spoke with moneylion onXX/XX/XXXX because I had already dealt with this in the past when I noticed a hard inquiry being made supposedly they found the account closed it and flagged it in XXXX of this year.
07/25/2020	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	CA 93308	Web
Moneylion has reported a alleged collection to the credit buraus for a alleged debt that I do not owe or have any knowledge of as I have been the victim of identity theft. I have sent a letter for validation of this alleged debt and have not received a response. Moneylion is violation of the Fair Debt Reporting Laws and the Fair Debt collection Laws.
09/30/2022	Yes	Payday loan, title loan, or personal loan Installment loan	Getting the loan	CA 94501	Web
On XX/XX/22 I received an alert on my XXXX report for a fraudulent new account with the company moneylion for a loan totaling XXXX XXXX I contacted moneylion to have the account removed and have sent in documentation proving identity theft. I have also reported the identity theft to the FTC. The company has not helpful in removing the account at all
02/18/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	MI 480XX	Web
I have a money lion app account my account was fraudulently accessed personal information was changed money was taken from my account and sent to my XXXX XXXX. I did not authorize any money to be transferred I have discussed and disputed the transaction four times with money lion and I keep denying my claim they will not refund me my {$1600.00}.
12/12/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	MI 48227	Web
15 USC 1681 Section 602 States : I have the right to privacy. 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose. 15 USC 1681 Section 604a Section 2 : It also states that a consumer reporting agency can not furnish an account without my written instructions.
06/21/2021	Yes	Payday loan, title loan, or personal loan Payday loan	Received a loan you didn't apply for	IL 60559	Web	Servicemember
Someone opened a Money Lion loan using my information, the account shows on my credit report for XXXX opened XX/XX/2021 ... i have tried to contact the company with no success. I had to close my bank account and open a new account due to this fraudulent activity. Please help me get this account removed from my credit report. Thanks XXXX XXXX
11/13/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	GA 30315	Web
I was charged additional charges to my XXXX XXXX account.In XXXX XXXX I have opted out of a {$79.00} monthly payment to a XXXX payment. Well on my money lion app online it changed but they continued to charge me {$79.00}. Which came back returned check fee for XXXX each for five straight months into I stopped payment attempted on XXXX XXXX 2019
08/08/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	PA 170XX	Web
Moneylion CONTINUES to report an account as open and 60 days late. Even though it was discharged in Chapter XXXX bankruptcy on XXXX. The company was notified, and yet today they updated my account to have it reflect as 60-90 days past due. Which tanked my credit score 48 points. I want this company stopped and I would like to explore a lawsuit!
01/03/2024	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was paid	KS 665XX	Web
I got behind on paying MoneyLion and so my wife took over, and settled my balance with moneylion to close and remove, but instead they kept it open, sent it to collections, and is refusing to take payment to get rid of it once again without opening a bank account with their company, just to end up in the same situation with said new account.
07/01/2023	Yes	Payday loan, title loan, or personal loan Payday loan	Money was taken from your bank account on the wrong day or for the wrong amount	CA 92009	Web
I revoked authorization to my ach and debt card and received confirmation from moneylion there will be no further transactions against such account. The confirmation was on XX/XX/23. However, today XX/XX/23, I was charged {$920.00} by MoneyLion to the account they were no longer authorized to debt and confirmed they would no longer debit.
12/18/2018	Yes	Checking or savings account Other banking product or service	Closing an account Can't close your account	OH XXXXX	Web	Servicemember
On XX/XX/18 I made several calls to the bank to close my account and all representatives spoke to refused to close my account without me paying the outstanding {$18.00} XXXX XXXX membership fee first. I stated I did not wish to keep the account open, so close the account, which every representative I spoke to on the phone refused too do.
09/08/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	NY 10003	Web
I tried making a " peer to peer '' payment to a friend through Moneylion -- Moneylion autopopulated a user, ostensibly from information pulled from my phone 's contacts, and sent through {$75.00}. It turned out not to be my friend, but a total stranger, and now they nor moneylion will do anything to fix this error/misleading suggestion.
02/11/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Old information reappears or never goes away	DC 20019	Web
XX/XX/2022 it was suppose to be removed XXXX XXXX it is still showing on my credit report I did this multiple times before this date through XXXX XXXX I called multiple times for this account to be removed nothing has been done There are 2 accounts that just wont I dont owe anything on them but its still on my account and wrong address
12/24/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Problem with customer service	AZ 85035	Web
MoneyLion has been reporting my account as a charge off ONLY AFTER i started another builder account with them. Now I am paying over XXXX $ in FEE 's and they just NOW said my account was charged off TWICE in XXXX & XXXX ... they lag SERIOUS TIME and waited till I am in debt with them for another credit builder account to XXXX me over.
10/30/2021	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	MI 484XX	Web
Friday XX/XX/XXXX I had a debt for a thousand dollars from money lion.com ti contacted the company and somehow a loan was taken out in my name. Friday XX/XX/XXXX I had a debt for XXXX from moneylion.com I contacted the company and I was randomly charged for a loan I never took out. Both times company refused to do anything about it
11/15/2021	Yes	Payday loan, title loan, or personal loan Payday loan	Can't contact lender or servicer	AZ 863XX	Web	Older American
I contacted Moneylion via certified letter, rec 'd XX/XX/2021 and followed up with an email to XXXX XXXX, XXXX XXXX, on XX/XX/2021 requesting copies of applications and other business records relating to accounts that resulted from the theft of my identity. I have NOT received said information nor a response to either communication.
01/02/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	NC 28269	Web
I HAVE NO KNOWLEDGE OF THIS ACCOUNT. I have been in contact with furnisher and no information have been provided, pursuant to XXXX XXXX Fair Credit Reporting Act. I am being harassed, badgered my credit with no explanation on an erroneous, alleged collections information. MONEY LION has never proved this debt belongs to me legally.
05/27/2021	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was result of identity theft	TX 76092	Web	Servicemember
Hello, I have been a victim of identity theft for 4 years now and someone keeps opening accounts in my name. I have never opened a account with this company and the person is using my identity. I have filed several police reports and have submitted them to Reporting credit bureaus. Please remove this account from my credit report
10/22/2018	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	DE 198XX	Web	Servicemember
I have been trying to get access to my funds and the company MoneyLion will not let me transfer my funds out. I have called, emailed and messaged through the app. They will not provide access to my funds. It has been over two weeks and they are stating that unless I set up a membership with them I can not have access to MY money.
12/19/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	TX 77545	Web
15 USC 1681 Section 602 states I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : It states a consumer reporting agency can not furnish an account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer report plan as late for purpose.
12/01/2023	Yes	Payday loan, title loan, personal loan, or advance loan Installment loan	Problem when making payments	AL 35126	Web	Servicemember
On XX/XX/23 I received a missed payment on a loan I paid XX/XX/23. I reached out and received several conflicting answers now they are saying even though I paid on the due date they applied that payment towards my XXXX payment and my XXXX payment is still owed. I want the loan to reflect the payment I made for the month I made.
12/17/2022	Yes	Credit card or prepaid card General-purpose prepaid card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	IL 60620	Web	Servicemember
on XX/XX/XXXX i plced an order for 8 egg rolls from XXXX XXXX the rotal was XXXX dollars they charged me XXXX i contacted the merchant and then charged me XXXX additional dollars for what rhey claim was an error fro XX/XX/2022 for an XXXX XXXX i no nothing about nor was i even made aware of i want these charges refunded back.
03/28/2023	Yes	Checking or savings account Savings account	Problem with a lender or other company charging your account Can't stop withdrawals from your account	IL XXXXX	Web	Older American
I have asked this company to close this account on numerous times for the past couple years and they will not close the account and report past due payments on my credit file. I was paying XXXX a month for nothing. That is why I asked the account to be closed with no luck, just keep withdraw from my account when they want too.
04/17/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	LA 70560	Web
There is an installment loan from a company called MoneyLion on my credit report. I did not open an account with this company. I am a victim of identity theft and have a fraud alert on my credit file. So they never should have opened this account. I was never contacted as is required by my fraud alert to verify my information.
03/06/2020	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	GA 30294	Web
Money Lion has a instant feature for paying off a loan. It's instantaneous by credit or debit card. They are taking days to complete the transaction like an ACH. This is not the description of the product presented. Money Lion needs to honor what they present as products. They are falsely representing the services they market.
10/04/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	FL 32256	Web
I opened an account with money lion back in XXXX and had it paid off by XXXX ; before that I opened an account and closed it the same day. Ive already complained due to the time frame it took for them to repay the escrow and now they are placing an inaccurate credit report which is affecting my score, Im contacting my lawyer.
06/08/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	LA 70816	Web	Servicemember
I've contacted the company moneylion about an account that was opened in my name. I explained to them that i never opened this account and that it was opening fraudulent. After a few days I received an email from moneylion that I am correct that this account was opened fraudulent. They also sent me an email stating the same.
05/21/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	TX 752XX	Web
In accordance with the Fair Credit Reporting act XXXX XXXX XXXX Account Beginning in # XXXX, has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions
02/21/2018	Yes	Payday loan, title loan, or personal loan Installment loan	Improper use of your report Reporting company used your report improperly	CA 95062	Web
the company missed my private information and now I have credit issue and id theft on my bank account the company also lied to me about what was being charged i want this zero out and no balance do cause of there issues my phone is getting harrassing calls also the company is disrepectful and rude and does not care at all
10/27/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Problem with a company's investigation into an existing problem Their investigation did not fix an error on your report	GA 30601	Web
A credit builder account was open through the platform " Moneylion " which I, XXXX XXXX did not authorize and upon contacting the company/business and bringing the fraudulent activity to their attention, the matter has yet to be resolved. * Disputes has also been open with related entities and credit reporting agencies
09/22/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	NJ XXXXX	Web
Someone opened a money lion Inc loan in my name on my credit report I have been trying to dispute it but the credit reporting companies are telling me that it's my information I never even heard of the company don't have any debt or any loans out in my name and someone changed my phone number on all of my credit reports.
01/20/2021	Yes	Checking or savings account Checking account	Closing an account Can't close your account	MI 490XX	Web
Someone fraudulently opened a MoneyLion account in my name. I found out because I received a debit card in the mail ready to activate. I don't ever want to activate the card. I can't contact support and close my account and report fraud unless I have web login credentials or a card number to get through the phone system.
01/04/2020	No	Debt collection Payday loan debt	Attempts to collect debt not owed Debt was paid	IN 46123	Web
Loan for {$500.00} that was taken out in XX/XX/2019 with a $ 480+ past due balance was paid off in full XXXX XXXX, 2019 before it was sent to a collection agency. The reporting on my credit report is incorrect. I keep disputing it as paid in full but this lender keeps stating what they have is correct, by which, it isnt.
07/26/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Struggling to pay your loan	GA 30126	Web
I have come to understand that this company is not licenesed to make loans in the state of Georgia. I am also under the impression that the interest rate that I am being charges is illegal under Georgia usury laws. I wish to repay this company for what was borrowed, plus a reasonable rate of interest but not beyond that.
12/07/2017	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with additional add-on products or services	AZ 850XX	Web
Paid Loan In Full on XX/XX/17 with MoneyLion. Contacted company, via e-mail, to cancel my " membership '' fee to MoneyLion Plus, but was told that I needed to reach out to a " specialist '' to cancel. I used the exact same e-mail address that was sent to me to acknowlege that the prior " membership '' had been processed.
07/02/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	VA 23454	Web
Late paymemt/missed payment and closed account was reported on my credit report during the Covid-19 Pandemic. I had difficulty keeping up with the payment due to being laid off from my job to job. I have tried to find multiple job just from being laid off job to job due to the business closing and not need much workers.
09/06/2019	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	NY 122XX	Web
MoneyLion told the CFPB on XX/XX/XXXX that they would issue the bonus amount of {$400.00} within 7-10 business days. As of today, XX/XX/XXXX, they have not paid the bonus. They lied to the CFPB complaint # XXXX stating they would pay this bonus within 7-10 business days ( they should've paid no later than XX/XX/XXXX ).
06/06/2022	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	AL 361XX	Web
Around XX/XX/XXXX I received a email stating that I would not receive the {$40.00} in disputed transactions I reported as unauthorized. No error occurred is what they tell everyone who files a dispute against them. Ive read the reviews for them and people dont stay with them because they steal their customers money.
02/03/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	NY 11230	Web
I received a debit card from Money Lion, XXXX XXXX today XX/XX/2021 I called to cancel the account and ask them who opened it, they would not give me any details. They said they would have their fraud department call me I asked them to use the mail not by phone. I refused to give any additional personal information.
06/12/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	NY 11209	Web
Money Lion allowed a fictitious account opened with there company. They used my stolen Social Security number. Then the fake account withdrew funds from a online Bank Account at XXXX XXXX. I contacted Money Lion and spoke to rep about the Fake account and the clerk disconnected call. I also advised XXXX XXXX fraud
02/15/2020	No	Payday loan, title loan, or personal loan Payday loan	Can't stop withdrawals from your bank account	PA 159XX	Web
I send an email to them Revoking any and all future authorizations to debit my bank account, according to my CFPB rights On XX/XX/2020. This morning XX/XX/2020, I see an unauthorized AUTOMATIC DEBIT WAS TAKEN FROM MY ACCOUNT in the amount of XXXX, after they had responded to my email saying they would not do this!
05/06/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	NC 28278	Web
I have a lone and paid it off in XXXX but in XXXX they put i was delinquent on payments on my credit report thats i was more than 30 days late on payments which is not true. Moneylion had an system error when i put my payment through which i was not notified of till a notification came to my phone about my account
03/25/2023	Yes	Money transfer, virtual currency, or money service Debt settlement	Unexpected or other fees	NJ 079XX	Web
I signed up for moneylion a long time ago and apparently I signed up for something that is causing my credit score to drop like crazy. I didnt even get a loan and they said I am missing payments on a loan. I tried to contact them to cancel the loan or to cancel the account and they never reached out to me again.
11/29/2022	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	NC 28226	Web
moneylion has not corrected any issues and continues to have posting issues and denies me account access based off their issue. they claim I am regularly behind on paying the loan although they send email confirming the pay and then denying it hours later. the payment has always posted through my bank account
07/07/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	MS 397XX	Web
The person I talked to when I settled this debt told me once settled they would delete from consumer reports XXXX, XXXX and XXXX. That was in 2021. Since then Ive been constantly denied credit and now unable to qualify for a mortgage because of this settled debt thats showing on my consumer reports incorrectly.
06/01/2019	No	Payday loan, title loan, or personal loan Payday loan	Struggling to pay your loan	MI 48174	Web
I sent this company letters and so did the courts, this account was included in my bankruptcy case! They took this account off and reported as paid off closed, to only wait a couple of days to re add it back to my report! This account should have never been placed back on my account and I would like it removed.
11/05/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	CA 90250	Web
I am a victim of identity theft, and I recently obtained a copy of my credit report, which revealed a {$900.00} collection with Money Lion, {$24.00} balance with a company called XXXX XXXX XXXX XXXX. I have never made an account with these organizations, and they will not assist me because I am not a customer.
07/26/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	AK 99507	Web
Today ( XX/XX/2021 ) I received a debit card in the mail from MoneyLion, by XXXX. I did not request an account and now I'm scared I'm a victim of identity theft. I'm not really sure what I'm supposed to do if this is identify theft, but I read that filing a complaint with the CFPB may be a good place to start.
02/07/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	TX 77077	Web
A talk to an agent a month ago about a miss payment showing up my account. I was told " 'it is nothing to worry about and it will fix itself ''. A month later I still have a miss payment on my credit report. The late payment bringing down my credit and prevent me from purchasing a car. I need it right TODAY.
10/27/2020	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with additional add-on products or services	CA 90404	Web
Stolen funds from a provided card. Tried filing a dispute but was not permitted to. Tried soeaking to a supervisor but have yet to speak to one regarding my account. Had to close the account so no further transactions could take place but now they refuse to even start the dispute process for the stolen funds
09/28/2021	Yes	Payday loan, title loan, or personal loan Personal line of credit	Charged fees or interest you didn't expect	IL 60148	Web
This morning XX/XX/2021 I woke up to a loan taken in the moneylion app and my payday loan maxed out. I was signed up for a monthly subscription and can not cancel until I pay off the fraudulent loan. I called customer service and they changed my email and phone number but now I can not log into the account.
07/27/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	NC 286XX	Web
I saw my debit card had been used through XXXX XXXX time after time I contacted money lion to dispute these charges they denied my claim 8 filed identity theft.gov and filed a appeal and requested documents they moneylion used I have still not received these they denied my claim and I don't what else to do
06/04/2022	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	NC 27302	Web
In accordance with the Fair Credit Reporting act Money Lion Account # XXXX has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions.
10/15/2018	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	FL 32210	Web
MoneyLion checking account Cant activate my debit card that was mailed to me ... Cant transfer funds to linked external banking account ... {$500.00} was direct deposited on Friday XX/XX/XXXX ... Still cant access funds ... checking account currently has {$620.00} in it and I have no way to access it ...
11/07/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Problem with a company's investigation into an existing problem Difficulty submitting a dispute or getting information about a dispute over the phone	GA 30067	Web
FOR SOME REASON MONEYLION KEEPS REPORTING THIS ACCOUT # XXXX AS A XXXX XXXX BANKRUPTCY ITS NOT AND THE INFORMATION NEEDS TO BE CORRECTED. FROM THIS POINT NOW AFTER DISPUTING FOR 2 YEARS THIS ACCOUNT TO BE DELETED OFF ENTIRELY. THE WHOLE HISTORY OF THIS ACCOUNT IS WRONG. REMOVE THIS ACCOUNT ENTIRELY.
02/15/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	SC 29841	Web
i filed for bankruptcy on XX/XX/2022 and the company was made aware away of this. They decided to charge my account 6 month later. they issued me a reference number XXXX. they have yet to issue my money back to my account. and have the numerous emails saying they would issue the money back but have not.
06/09/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Incorrect information on your report Account information incorrect	AL 35211	Web
XXXX offered a XXXX loan, but you get only XXXX at first and XXXX is held in escrow. You have to make biweekly pmts towards this loan, but you are not given the full amount and I had to pay off the full XXXX. I realized that this is deceptive and predatory lending and decided to cancel it immediately.
06/02/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	NY 10704	Web
In accordance with the Fair Credit reporting act Money Lion Account # LL-I XXXX, has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C. 1681 Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions.
01/14/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	FL 33073	Web	Servicemember
I have called MoneyLion on XXXX to close and removed an account off my credit, they promised me Im XX/XX/XXXX they would close but still did not. It was reported XX/XX/XXXX to all credit reports even after I was on a recorded lion stating that they would close it and bring balance back down to XXXX $
09/26/2019	No	Payday loan, title loan, or personal loan Payday loan	Loan payment wasn't credited to your account	FL 33311	Web
I made a payment of XXXX dollars towards my loan amount of XXXX dollars which was credited to my bank account. On XX/XX/XXXX I look to see if the amount has been processed and moneylion is showing I havent paid anything which is not correct my next payment is XX/XX/XXXX in the amount of XXXX dollars
01/12/2024	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	AL 368XX	Web	Servicemember
On XXXX XXXX my check was deposited into my account and on that same date my account was hit 30 times from hellcase for the amount of {$50.00} and once for {$20.00} for the total of {$1500.00}. I called money lion and filed a dispute for each of them and they still have not credited my account back
10/17/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	FL 33563	Web
Moneylion has locked my account for more than 10 months, they keep saying they are going to send the money back to the sender but never do it. They asked me for documents to unlock the account but they do not unlock it. They have been holding USD XXXX the account has been frozen since XX/XX/2020.
09/08/2021	Yes	Checking or savings account Other banking product or service	Opening an account Account opened as a result of fraud	XXXXX	Web
I received a series of emails yesterday stating that an account had been opened for me with MoneyLion, a company I have not previously heard of. I emailed to ask that they close the account and they asked for a series of personal information that I was not comfortable providing, including my SSN.
05/22/2019	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	MD 21239	Web
I've had a loan out with Money Lion since XX/XX/XXXX I paid off the full balance on or before XX/XX/XXXX. That loan has been paid in full and closed and a new loan has been initiated. They haven't reported old loan as closed and haven't reported the new loan as open They are two separate loans
01/17/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NC 28115	Web
I reported fraud on my account on XX/XX/2021. Ive sunce been locked out of my account by Moneylion fir several weeks. I have 5 paychecks that were direct deposited into my account that I can not access. My car is being repossessed and possible eviction. I just want to pay my bills with my money.
12/20/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	FL 32218	Web
Once again, I am having to come to you to fix this issue. Money Lion is again reporting that my loan with them was previously outstanding which is NEVER has been ALL payments were made ON TIME! You can not speak with anyone at this company Im management to correct issue only customer service.
12/10/2017	Yes	Payday loan, title loan, or personal loan Payday loan	Charged fees or interest you didn't expect	GA 310XX	Web
In a desperate need to obtain a loan to pay some bills, on XXXX XXXX, 2017 I obtain a loan from Money Lion for the amount of {$3100.00} with an interest rate of 194 % which I feel is too much to be charged. I have tried to get them to refinance and lower the interest rate but they refuse too.
03/23/2020	No	Payday loan, title loan, or personal loan Personal line of credit	Problem with the payoff process at the end of the loan	CA 92706	Web
So, I opened a money lion credit builder account. I paid of credit builder account early and was not given my escrow balance of XXXX dollars per the terms of the account. They first reported me late on credit then later reported me as paid. Very misleading. The company is named money lion.
12/05/2019	Yes	Checking or savings account Checking account	Problem caused by your funds being low Bounced checks or returned payments	GA 30066	Web
This company advertises overdraft protection and no overdraft fees returned an item that would cause the overdraft. When I requested that an item be paid the company refused even though I had a deposit in process in the account for the next business day. Very deceptive advertising practices.
01/11/2024	Yes	Payday loan, title loan, personal loan, or advance loan Installment loan	Problem when making payments	MD 20707	Web
I tried to pay my bill with the number on my credit report and the number was incorrect. I downloaded the app and spoke with customer service and have created several tickets where I am constantly being told that management is " researching '' if I still owe or how I can make the payments.
07/25/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	PA 19140	Web	Servicemember
My information was used to open up an account with Money Lion, I never heard of MoneyLion and never have done any business with them. There is a {$500.00} MoneyLion account on my credit report. I am a victim of Identity theft and would like to have this removed from my account right now.
10/30/2021	Yes	Debt collection I do not know	False statements or representation Attempted to collect wrong amount	MI 494XX	Web
I had to file a new complaint because I didn't notice they were doing this but from XX/XX/XXXX to Friday XX/XX/XXXX the site moneylion has been taking money out of my account and saying its debt when I don't own any debt. This site has been taking hundreds of dollars from me for no reason.
07/07/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	OH 44122	Web
In the first week of XX/XX/2021, I received an unsolicited MoneyLion Mastercard debit card ( XXXX, powered by XXXX ) that included a direct deposit form, account number, my name, a routing number, and an account number. I did not apply for this card. I have never heard of this institution.
08/18/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	NC XXXXX	Web	Servicemember
i paid my account in full with money lion and XXXX finance. i would like for those two companies to have the credit bureaus delete the account information from my credit report. for some reason on XXXX and i believe on XXXX, the accounts are still showing on there after i paid them off.
03/20/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	FL 33511	Web
Money lion never gave me a loan for {$1000.00} as well as my checking account was linked for payday advance that is the same as my employer direct deposit. Account is not is collections and closed, incorrectly reported my account as delinquent on my credit. Please help Im being scammed.
10/18/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	NV 89052	Web	Servicemember
On XX/XX/22 I have transcripts with an MONEYLION INC Representative confirming that the account was going to be removed in the beginning of XXXX as by federal law it is to be removed immediately. Contacted a minimum of 5 times asking for a manager since XX/XX/22. Please see attached
04/15/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	GA 30122	Web
I paid Money Lion off on XX/XX/2022 which shows a {$0.00} balance and that the account was closed. However, they still keep reporting charge offs to the credit bureaus. A charge off was reported for the month XXXX and XXXX. I have sent a dispute but as of today nothing has been fixed.
08/10/2019	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	GA 30032	Web
I applied for a credit builder loan from MoneyLion. On their website it states that no credit is required and this will not affect your credit however it resulted in a hard inquiry which lowered my score. I took a screen shot of their website as proof. I just want the inquiry removed.
06/28/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Can't stop withdrawals from your bank account	LA 70809	Web
On XX/XX/2018, a written request was sent to them to stop all ACH debits from my bank account. Since then, theyve continued to deduct six more times, {$36.00} each, totaling {$210.00}, as today. This doesnt include NSF fees I have incurred due to them deducting money from my account.
01/17/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	NY 10306	Web
Hi on XX/XX/2023 i filed a dispute for charges that i didnt make some of the charges were adjusted from moneylion to my account but not reflected to my balance and some of the disputes were not processed as per moneylion saying that no error was found without making an investigation
08/16/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Problem with the payoff process at the end of the loan	NY 11203	Web	Servicemember
I received a small XXXX loan and when I was down to the final payments I switched bank accounts and then they stop taking the money and ultimately reported it on my credit report. I made several attempts to pay for deletion and not one answer back.its hindering my life and my credit
01/12/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	GA 30252	Web
I have already filed a dispute on the incorrect fraudulent accounts, inquiries and public records on my credit report with the credit reporting agencies and it has been very much over 30 days and I have not received any investigation results. This is unacceptable! Please fix this.
03/30/2021	Yes	Checking or savings account Other banking product or service	Closing an account Can't close your account	TX 75035	Web	Servicemember
I received an debt card from MoneyLion in my name and I never asked for. I've tried to contact the company but they do not have a phone number that I can talk to a person. I've sent several emails and never got a reply. Not sure how I can contact a company that I've never used?
07/26/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	OK 73120	Web
Information on reports from when i was a minor caused by people / family using information at a young age i have proof of birth certificate from the age i was in XXXX i would like this removed from my credit report because it is affecting me after I turned of age to have credit
01/29/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	TN 377XX	Web
I can not use my account because they closed it for " security '' measures. I have XXXX in the account. With pending deposits. And after 8 and a half hours of talking to multiple reps and a supervisor no results have came even after I supplied documents that I am who I say I am
10/07/2021	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	TX 78757	Web
My bank account was charged for a loan amount repayment of 3 installments XXXX and one installment of XXXX. I submitted a claim with moneylion but haven't heard anything back and I have talked to my bank. But my bank can not do anything since the charges haven't been posted.
03/11/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	NC 28277	Web
I paid MoneyLion and I have requested for it to be updated on all of the credit bureaus. Document attached. I requested several times for them to update based on the letter received.I was also advised from MoneyLion that it was updated to XXXX. Why are they still charging me.
08/31/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 90277	Web
I am a victim of identity theft. The following accounts were opened without my knowledge, consent or authority. I have no idea how the theft took place, nor do I have knowledge of the suspects. I did not receive any money, goods, or services as a result of the identity theft.
06/22/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	VA 23112	Web	Servicemember
In XX/XX/XXXX a company called Moneylion.com took {$2500.00} in a transfer. There is also {$4500.00} pending. I have no idea what this company is and when I try calling the number listed you can never actually talk with someone they just keep giving you an estimated hold time
05/17/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	VA 23139	Web	Servicemember
I received 3 email from Money Lion on Saturday evening that a checking account had been opened and a debit card had been ordered. I did not open an account with this bank. I tried to contact the bank but was unable to and could not close the account via the app or website.
10/22/2021	Yes	Checking or savings account Checking account	Closing an account Company closed your account	CA 90806	Web
Got an email out of the blue stating there was unusual activity on my account and to contact them, I contact them and they didn't give me any answers and simply stated I'm not eligible for the account, after using it consistently for years and refuse to give me an answer.
08/12/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	PA 19142	Web
I'm not swayed that Bureaus efficiently pleased the principles of the Fair Credit Reporting Act in completing their investigation. The Bureaus are reporting inaccurate information on MONEYLION. Per FCRA, reporting must be 100 % accurate or the information must be deleted.
07/07/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	IL 60439	Web
I have asked money lion several times to fix my credit report when they said I was late and it was beyond my control as they blocked my ability to pay the bill. Now co vid hit and I need my credit more then ever. They refuse to fix this. I Want the cfpb to investigate.
02/15/2020	Yes	Payday loan, title loan, or personal loan Payday loan	Incorrect information on your report Account status incorrect	NJ 07631	Web
This company continues to report deliquent payments on the credit bureau websites despite the fact that I am current. This is causing emotional stress to me because I continuously have to address this. This is a violation of fair reporting. Help all consumers fix this.
08/09/2019	Yes	Checking or savings account Checking account	Managing an account Banking errors	MN 56308	Web	Servicemember
Registered for " pave the wage '' promotion with MoneyLion and XXXX XXXX XXXX. Met all requirements ie opted in, deposits, direct deposits from employer, and all other requirements. {$590.00} is due for this promotion. Money has not yet been deposited into my account.
04/17/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	FL 33032	Web
My bank accounts were compromised, part of the money from both accounts was stolen, it was applied for more than 15 debit cards from different banks and it was applied for a personal loan in XXXX that is reported in my credit report and I can not contact this company
03/23/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	OR 97224	Web
XXXX XXXX is the custodian services for MoneyLion, Inc. a XXXX XXXX, which holds funds for me in a simple IRA. I initiated XXXX, my brokerage firm to have my account transferred to XXXX XX/XX/2021. Now over 30 days later XXXX or MoneyLion has not released my funds.
07/11/2020	No	Payday loan, title loan, or personal loan Payday loan	Can't contact lender or servicer	IL 60640	Web
I applied for a loan here in XX/XX/XXXX for around 700. I always wanted to pay it back when I got the money but I can never find their website and they never send me any mail I know it use to be called money lion a while back that's what it was when I got the loan
05/26/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or misleading advertising or marketing	AZ 851XX	Web
Money Lion Asked for set amount to be backdated Stated only allows 2 transactions Have fee of XXXX dollars to owe. I need to have a small payment fee plan. Tried to state that and they did not help. Stated to push back or place half amount to help with struggle
09/22/2023	Yes	Payday loan, title loan, personal loan, or advance loan Payday loan	Can't contact lender or servicer	OK 73159	Web
Company will not provide XXXX as this is a charged off debt. Company sent a XXXX which is incorrect as this is not a an account where stocks, bonds, or other securities were exchanged. Will be submitting a XXXX form to the irs to have company audited for fraud.
08/14/2023	Yes	Payday loan, title loan, or personal loan Personal line of credit	Charged fees or interest you didn't expect	NY 11216	Web	Servicemember
Im in the military and I told them that I would like to close out my account in membership and they refuse to close out my membership and close out my loan I offered to pay the difference. They already have {$400.00} in reserves the balance currently XXXX XXXX
02/10/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	KS 67037	Web	Servicemember
XXXX XXXX sent me a debit card for an account that I did not open. When I asked them when this account was opened, they told me I had to tell them more personal information about myself which I declined. She closed the account. Same thing happened with XXXX.
03/29/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	PA 19027	Web
I have a money lion account on my credit report thats an negative mark i believe its fraud i do not recall working with that company or giving them my info Im trying to build my credit and this report is in my way i would love if it can be disputed thank you.
08/02/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	TX 78666	Web
MoneyLion and I made signed legal agreements that the account was to be paid off and ended over 90 days ago. Instead they lied to XXXX and reported that I was 90 days delinquent as of today. Credit dispute produced no results. I have signed legal agreements!
01/19/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	FL 322XX	Web	Servicemember
This has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.SC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. XX/XX/2023 {$910.00}
11/19/2019	Yes	Debt collection Payday loan debt	Attempts to collect debt not owed Debt was paid	CA XXXXX	Web	Older American
I paid off the subject loan weeks ago yet continue to receive email messages saying I have a missed payment. I have attempted to contact the company by responding to its direct email messages as well as calling them yet they continue to send these messages.
10/25/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	GA 30518	Web
No answer couldn't reach customer service. Loan was paid in full for 3-4 days then no log-in access for 3weeks then loan payment was returned ny balance was short {$60.00} plus the returned {$500.00} payment was missing. There is also {$180.00} in savings
07/31/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	TN 37312	Web
I am trying to cancel ACH from my account from this company. I dont want them to auto debit my checking account for membership fees or loan payments. They will not cancel the ACH saying that I must payoff the loan before the membership ACH can be stopped.
07/10/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	TX 77096	Web
I have attempted on several occasions to dispute an account that was opened fraudulently even with proof attached they still believe the account was not opened fraudulently. I have confirmation from Moneylion confirming that I did not open the account.
02/09/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	TX 75115	Web
In XX/XX/XXXX I paid the loan off in full. I called in XX/XX/XXXX to have the company report the account paid in full and closed. Instead, the company reported the account closed, {$0.00} owed, and 30 days past due. I was never 30 days past due.
05/24/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	TX 75217	Web
I received an alert that a new account showed up on my credit report for a loan that I have never applied for and don't want this on my credit report or want it to lower my credit scores being I never have applied for a loan with Moneylion Inc .
12/17/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	IL 60620	Web	Servicemember
i made a promotional purchase on line and paid XXXX for the product on XX/XX/2022 but was emailed four aditional charges of XXXX and XXXX dollars all showing i purchased XXXX XXXX XXXX i contacted the company and was not able to get a response.
02/24/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	CT 064XX	Web
money lion lender app reporting late payments to my credit this company would not accept payments from my XXXX XXXX or XXXX XXXX app so company can not report me late or delinquent when they dont accept my payments from my bank please remove
06/23/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	GA 30038	Web
The companies are stating they got verified information this account is valid. I ask for proof of information over the phone and the letters and no proof that this account is mine or nothing was never sent to my address on my credit report.
02/24/2023	Yes	Payday loan, title loan, or personal loan Payday loan	Can't contact lender or servicer	SC 29841	Web
This company sent me a letter saying I will be getting a refund back. The reference number is on XX/XX/XXXX, our Bankruptcy team initiated a refund for {$340.00} on XX/XX/2023 ( reference number XXXX. They lied and I don't have the money
04/22/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Card opened as result of identity theft or fraud	NY 100XX	Web
I received an activate money lion debit MasterCard in the mail and all my credit reports are frozen due to potential identity theft. I didnt authorize or attempt to open any accounts with MoneyLion or any other loan companies. This is FRAUD
10/11/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	WI 53225	Web
Moneylion company is reporting false information this account was opened fraudulently XXXX and XXXX already removed this account from my credit report but they are still reporting to XXXX please remove this account from my credit report.
07/12/2021	Yes	Payday loan, title loan, or personal loan Payday loan	Was approved for a loan, but didn't receive the money	CA 95207	Web
I was browsing my XXXX XXXX site and it shows that I have an open account with moneylion that I never applied for and it's affecting my credit and I never received the money at all because I never applied for this loan. So please HELP
08/18/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	GA 30281	Web
Attempted to close MoneyLion investment account in XXXX. Company is not responsive and continues to provide bogus reasons to refund investments. Continues to collect monthly membership fees along with deceptive business practices.
03/23/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	GA 30033	Web
Ive contacted money lions fraud department via customer service several times over the years the latest was XX/XX/2022 and they keep verifying the account as mines and I was incarcerated during the opening of the account from XXXX
09/08/2020	Yes	Debt collection Payday loan debt	Attempts to collect debt not owed Debt was paid	MO 64055	Web
This loan was paid XX/XX/2019 to XXXX XXXX XXXX, ( collection co. ) but when i contacted them they refuse to remove this account from XXXX. Contact info for the collection co.- XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX
11/09/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Difficulty submitting a dispute or getting information about a dispute over the phone	GA 30135	Web
I took out a credit building loan. I had a XXXX credit score never missed a payment. Yet this company dropped my credit score XXXX points and declining. They agree I haven't missed a payment. They say they can't fix credit.
11/15/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Card opened as result of identity theft or fraud	GA 30127	Web
I received emails with my name stating that I had been approved for an account with the business, Money Lion. I've never heard of the company. I was suspicious so I checked my spam mail and I saw an email in there as well.
02/03/2021	Yes	Checking or savings account Checking account	Closing an account Can't close your account	KS 665XX	Web	Servicemember
Called the provided number, it directs me to email sent and email got a generic response then a day later the ticket was closed. I also did not sign up for this card or request it nor heard about this business till today.
12/15/2023	Yes	Payday loan, title loan, personal loan, or advance loan Payday loan	Received a loan you didn't apply for	NY 10312	Web
I signed up for a membership for XXXX in hope of increasing the amount of money I can borrow and turns out that I lost money to borrow. The plan that they advertise is false and now paying additional money for no reason.
09/10/2020	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem when making payments	UNITED STATES MINOR OUTLYING ISLANDS 66605	Web	Servicemember
This account was paid off XX/XX/2019, have received several paid notifications and now they are saying they did not get paid even after I have sent them TWO copies of my bank statement showing it HAS been paid in full.
03/21/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	FL 33914	Web
On XX/XX/22 I noticed on my credit report Money Lion INC, Ive never opened an account for a partially secure loan with Money Lion. This is also a closed account reporting with a late payment date which makes no sense.
07/03/2016	No	Payday loan	Can't contact lender	TN 38401	Web
Lender required bank verification by logging into account on their site that included answering a security question. My account is now at risk. I was told I was approved then after verifying the account I was denied.
08/02/2019	Yes	Credit card or prepaid card General-purpose prepaid card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	NY 10456	Web
XX/XX/XXXX and XX/XX/XXXX XXXX $ each day was trying to do an atm withdrawal and no money was dispensed. I try to call. The atm said that my bank has to do a dispute and the bank said that I have to contact the atm
05/01/2023	Yes	Payday loan, title loan, or personal loan Personal line of credit	Charged fees or interest you didn't expect	VA 23860	Web	Servicemember
I have been trying to cancel this account and completely remove my information since XX/XX/2022! They will not remove my information! They continue to charge me monthly for these services! This is so so horrible.
03/12/2021	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	NC 27012	Web	Servicemember
My Federal Credit Union Checking Account has been hacked! 1st- XX/XX/2021 POS Pinned Purchase InstaCash/Repayment XXXX XXXX XXXX {$350.00} 2nd- XX/XX/2021 POS Signatured Purchase MONELION XXXX XXXX {$500.00}
12/12/2017	Yes	Payday loan, title loan, or personal loan Payday loan	Charged fees or interest you didn't expect	TX 75067	Web
On XXXX XXXX, 2017 I borrowed a XXXX loan from this company, now they are saying I owe over 2,000 dollars. I have attempted to contact money lion several times and I have n't gotten a call back or answered call.
06/17/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Confusing or misleading advertising or marketing	NC 28269	Web
on XX/XX/2020 Moneylion llc admitted that i made payment but reported that i have missed consistent payments with 120days late showing on my credit report i would like the error removed and full account removed
12/06/2021	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	SC 29108	Web
I never open up an account with this company and i told them and they are not responding to me at all so i need this remove from my credit saying im late and i never open nothing with them before that's fraud.
11/16/2021	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	NE 681XX	Web
I contacted money lion on XX/XX/XXXX about a transaction that was not me. I submitted my written statement. Its been 14days and they told me that they just received my notice XX/XX/21. There XXXX full of XXXX
10/07/2021	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem with cash advance	TN 37821	Web
On XX/XX/XXXX I notice 2 charges of XXXX. I notice another change of XXXX on XX/XX/XXXX. A seperate account has been created in the money lion app. My dispute has not been handled and its been almost a month.
06/23/2021	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	VA 23112	Web	Servicemember
I filed a claim with you yesterday but there have been updates. Money Lion ( which I have no affiliation with ) has withdrawn more funds from my savings before it could be shut down to the tune of {$9000.00}.
09/23/2019	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	FL 33311	Web
On numerous attempts Ive tried emailing and calling money lion to update my banking information so that I dont have a late payment on my report however it was not done and I have 2 late payments on my report.
04/01/2023	Yes	Payday loan, title loan, or personal loan Payday loan	Received a loan you didn't apply for	AZ 85085	Web	Servicemember
Previously paid off a loan with the company and suddenly have a new loan open with them for the amount of $ 1000+ I did not go through with this loan and would like the account gone and off my credit report.
07/31/2020	Yes	Debt collection I do not know	False statements or representation Attempted to collect wrong amount	MS 39503	Web
i look at my credit report and seen moneylion of XXXX XXXX trying to collect an alleged and inaccurate debt of XXXX that i do not owe.and i have attached of the letter that i sent requiring the information.
10/27/2021	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	GA 30152	Web
I have contacted the creditor/company many times, but they have failed to provide me with necessary documents that will prove this account or debt belongs to me and it has resulted in loss of credit rating.
06/30/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	TX 75204	Web
I received a debit card from XXXX that I never applied for. My information was compromised months ago. I had my credit frozen after receiving a letter for unemployment benefits and a debit card from XXXX.
02/20/2021	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	GA 310XX	Web
I believe my identity was stolen. I never opened up or even heard of the bank money lion until they took {$290.00} out of my bank account. They wont answer phone calls or emails. I just want my money back.
07/29/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	NY 14216	Web
On XX/XX/XXXX, my Moneylion debt card was stolen. The person who stole my card use it without my authorization. I filed a dispute with Moneylion. Waited over a month, and was denied my provisional credit.
05/08/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	VA 230XX	Web
I was paying on this loan ever month and then 3 or 4 months in they tried saying I was skipping payments witch I was not doing I need this removed from my creadit as they are XXXX and stole my money
06/12/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	TX 75051	Web
On XX/XX/XXXX I reviewed my account with moneylion and according to my payment history I was not late on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX as Monwylion is reporting on all 3 major credit bureaus.
05/28/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	IL 60653	Web
Their frauding me by not allowing me in my account, when I call, they hang up in my face and avoid me. I told them some 1 stole my phone so they can change my login and their refusing to help me.
08/20/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Closing your account Can't close your account	NY 10025	Web
Someone opened a MoneyLion card in my name using my email on XX/XX/2021. I caught it by chance via an email in my personal account, I immediately tried to contact MoneyLion but cant get in touch.
07/31/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	MA 02301	Web
Hi, I saw late payment remarks on my credit report that I think is not possible, I pay on time.. Unless the bill did not arrived and I did not received it. Please help me remove this late remarks
03/24/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	NC 28311	Web	Servicemember
MoneyLion is falsely reporting a loan with a balance as recently as XX/XX/2023. However, the account is paid in full and even reflects so in the moneylion account. They do not respond to contact
08/16/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Unexpected or other fees	CA 92336	Web
I've been a member of moneylion loan to rebuild credit. I've noticed that I've recieved late payments on my XXXX XXXX. Its wrong and i don't have late paymenta because its on automatic payments.
12/22/2021	Yes	Checking or savings account Other banking product or service	Closing an account Can't close your account	GA 300XX	Web
I called to close an account and they said it was closed however the account is still open they just removed my access from the account. An investment account was opened without my permission!
03/19/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	IL 61821	Web
My card was stolen I called and tried to dispute the transactions and get a new card they denied all the transactions and I never received a new card, I received my income to this account also
04/05/2021	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem with the payoff process at the end of the loan	OH 44221	Web
I made 2 final payments, one was XXXX and one was XXXX. Website states in loan description I would have my money 10-14 days, they changed the quoted time frame with no notice to 14-20 days.
02/15/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Sent card you never applied for	NY 12110	Web
I received a moneylion debt card that I never applied. I have never heard of this company and want this canceled..They advised they can't without my ss # and other info I am not giving them
01/16/2024	Yes	Payday loan, title loan, personal loan, or advance loan Installment loan	Problem when making payments	NC 28217	Web
i was laid off do to XXXX XXXX so i was late on payments but i did pay them but they wont take off my credit file i have reach out them but no resspone i took loan on XX/XX/ XXXX XXXXXXXX
02/14/2021	Yes	Debt collection Payday loan debt	Written notification about debt Didn't receive notice of right to dispute	TN 373XX	Web
Moneylion will not take my notice that they no longer have permission to debit my debit card or bank account. They are refusing even though it is my legal right to rescind this permission.
02/24/2023	Yes	Checking or savings account Other banking product or service	Closing an account Can't close your account	PA 19082	Web
I have an acct with Moneylion, a banking app. I wanted to delete my account. I got nothing but run around from customer service, asked for a supervisor but the lady refused. please help
06/15/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem when making payments Problem during payment process	NY 10458	Web
I never used the card fully but was still making payments but when i tried to pay monthly membership fee it would t allow me because they had already started to close off the account.
04/17/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Getting the loan	NY 130XX	Web
Someone opened an account/loan with Moneylion in my name for {$500.00}. I did not open this account - I had never heard of Moneylion until it showed up on my credit report this month.
07/19/2020	Yes	Debt collection Payday loan debt	Attempts to collect debt not owed Debt was paid	CA 93313	Web
Account was paid off and settled XXXX, The account is now being reported on my credit report as a collection account with a balance of {$3.00}. This is a violation of FDCPA and FCRA.
05/22/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	NY 105XX	Web
Someone got a hold of my XXXX XXXX card with moneylion and charged more than {$1000.00} all in one day. Moneylion claims that because he used my PIN, the charges can't be refunded.
09/22/2023	Yes	Debt collection Payday loan debt	Attempts to collect debt not owed Debt is not yours	TX 75028	Web
I applied for a loan with money lion XX/XX/2023 for XXXX I was approved but never received funds and then on XX/XX/XXXX they claim I am behind on my repayment by XXXX. Please help
12/06/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	MI 48228	Web
Account on my credit report that I have no knowledge of its Reporting as a charge off with a balance as well this is hindering my credit profile and effecting my credit worthiness
10/31/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Confusing or missing disclosures	GA 30741	Web	Older American, Servicemember
I dispute this claim with my back and credit agency, I do not have an account with this company, and never had.i haven't made any payments or withdrawal, no record of the account.
01/06/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	NY 10028	Web
Someone is using my name and email to register for a website called MoneyLion. It seems to be an online financial banking system. I don't know what it is and I did not approve it.
07/24/2019	No	Checking or savings account Checking account	Managing an account Deposits and withdrawals	TN 37042	Web
{$420.00} was taken from me from MoneyLion Ive called multiple times to get my money back from them they said I cant transfer to my other bank account. I had my work pay in there?
07/22/2023	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	NY 10304	Web
MoneyLion signed me up for a loan for {$500.00} and I didnt receive anything I didnt sign up for that my bank is not connected with that service Im being scammed from money lion
02/04/2023	Yes	Debt collection Payday loan debt	False statements or representation Attempted to collect wrong amount	NC 28214	Web
I tried several times to dispute a debt they have reported to my credit that I did not make timely payments when I have bank statements showing the dates the payment where made
06/16/2021	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Money was taken from your account on the wrong day or for the wrong amount	NY 11223	Web
Someone signed up for a Moneylion plus membership account at Moneylion and charged my account XXXX on XX/XX/XXXX of 2021. I'm worried that they will take out a loan in my name.
10/07/2019	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Credit monitoring or identity theft protection services Problem with product or service terms changing	GA 30062	Web
XXXX XXXX and XXXX XXXX XXXX Both of them I'm trying to dispute becues my dad have the same name and his stuff gets on my credit Moneyloin is also his and address and numbers
12/20/2022	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	TX 77429	Web
My balance has been paid in full and was again mistakenly reported as delinquent. I would like them to fix the issue and remove the delinquency as it is affecting my credit.
12/01/2023	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account	NY 11714	Web
I closed my bank account and they said they would send the remaining {$400.00} that was in my account as a check but its been over 2 months and i still havent received it.
06/30/2023	Yes	Payday loan, title loan, or personal loan Personal line of credit	Charged fees or interest you didn't expect	TX 77023	Web
It wont let me cancel my account because unless I pay off my loan with a $ XXXX monthly membership fee! I I liked my bank account but they still take money from my account
06/08/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	TX 762XX	Web	Servicemember
I have reached out to Moneylion in order to update my personal information but I have not received a response and my credit is reporting inaccurate contact information.
05/23/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Fraud or scam	NC 28376	Web	Servicemember
Took out two loans with money lion. Neither were reported both have been paid in full. Further they are now holding the escrow amount after the loan was paid in full.
07/29/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Old information reappears or never goes away	IL 60649	Web
I had closed down the account that I had with them after I paid off the card, but they reactivated the account without my permission, and also reported on my credit.
03/02/2018	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with additional add-on products or services	CA 95062	Web
The company has now stopped talking money out of my account for no reason at all and they sent it to collections which is XXXX and XXXX this company is XXXX me over
04/05/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Can't stop withdrawals from your bank account	GA 30319	Web
I have reached out to Moneylion via correspondences dated XXXX XXXX, 2022. They have yet to respond to me. I also have the certified mail receipt that was signed.
06/23/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Unexpected or other fees	GA 303XX	Web
Moneylion said I took out a loan to boost my credit paid them {$150.00} of the loan and all i owe them is {$71.00} of the loan. and continue to say I am a member
05/16/2020	No	Payday loan, title loan, or personal loan Payday loan	Incorrect information on your report Account status incorrect	WA 98444	Web
Late payments showing on my credit report.i set up autopay there's no way im gon na be late for payments.two of my checking account was linked for loan payments.
06/11/2021	Yes	Payday loan, title loan, or personal loan Payday loan	Received a loan you didn't apply for	FL 33018	Web
XX/XX/2021 someone opened an account under my name which I did not authorized I have been a victim of identity theft approx 1500 was the total loan amounts for
09/12/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	OK 73159	Web
Moneylion account was opened in my name fraudulently and they wont remove it off of my credit report after Ive given them everything explaining it was fraud.
11/01/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	NY 105XX	Web
I have filed a dispute in regards to the incorrect items on my credit report. It has been well over 30 days and i haven't received any investigation results.
11/01/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	NY 10512	Web
I have filed a dispute in regards to the incorrect items on my credit report. It has been well over 30 days and i haven't received any investigation results.
12/13/2019	Yes	Debt collection Payday loan debt	False statements or representation Attempted to collect wrong amount	FL 33579	Web
I have identity theft and advised the company of this for months and have tried to dispute this o my credit and nothing is working it is XXXX from moneylion
10/20/2023	Yes	Payday loan, title loan, personal loan, or advance loan Payday loan	Loan payment wasn't credited to your account	VA 23607	Web	Servicemember
Pay off credit building loan paid {$150.00} that was left paid in XX/XX/2023. Can not get in contact with them it won't me log in to their account for this
02/24/2023	Yes	Payday loan, title loan, or personal loan Personal line of credit	Charged fees or interest you didn't expect	TX 78758	Web
They provided a loan but failed to advise me that they would only loane 20 % of the loan and 8 had to pay the entire loan off to get the remaining 80 %.
12/23/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	CA 90241	Web
MoneyLion has reported a loan I took out with them as 60 days late. This is not true. I disputed this in the past and it was not investigated properly.
09/16/2021	Yes	Checking or savings account Checking account	Managing an account Banking errors	KS 66605	Web
On XX/XX/XXXX there was a transaction for XXXX and XXXX then on the XXXX XXXX and XXXX totalling XXXX dollars I'm missing that never got put back on
11/24/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	PA XXXXX	Web
I REVIEWED MY CREDIT REPORT AND FOUND ERRORS. I SENT IN A WRITTEN DISPUTE CERTIFIED MAIL AND I HAVE YET TO SEE ANY RESPONSE FROM THE CREDIT AGENCY.
05/27/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	HI 96706	Web
I attached payments from my bank account they took out 3 payments in XXXX. How did I get reported 30 days with 3 payments missing out my account.
09/10/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	TX 77379	Web	Servicemember
Previously approved for charges and sent a notice of denial and requested to re open on XXXXXXXX XXXX XXXX XXXXXX/XX/2002 yet no response yet
11/19/2023	Yes	Checking or savings account Checking account	Managing an account Banking errors	NY 132XX	Web	Servicemember
I HAVE XXXX TAKEN OUT OF MY ACCOUNT THEN THEY SAY THE FEE GETS WAIVED WHEN IN TURN IT DOESNT. I HAVE LOOKED OVER MY STATEMENTS WHERE IS IT
10/30/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Getting the loan	OH 43219	Web
I didn't sign up for this account. My credit information was breached and all of a sudden I see this installment plan on my credit report.
03/09/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	SC 295XX	Web
They stole my money from my XXXX and I asked them to send me back an adjustment which they did but never allowed me to withdraw my funds
03/29/2022	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	AZ 85541	Web
On XX/XX/24 I missed my loan payment. They proceeded to take the payment out of my moms bank account that was not authorized on my loan
12/16/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	NY 147XX	Web
Someone opened an account and debited from my checking account {$150.00} twice from Money Lion of which I do not have an account with
12/13/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Was approved for a loan, but didn't receive the money	WI 53222	Web
Somebody used my account to apply for XXXX loans in the amount of {$290.00} and also made a purchase at XXXX XXXX in another state
08/23/2020	No	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or misleading advertising or marketing	PA 19130	Web
This app is supposed to give advances when I pay on time it doesnt allow me to get the loan back once paid back! The make excuses!
01/22/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Confusing or misleading advertising or marketing	PA 19130	Web
MoneyLion will not allow me to transfer XXXX dollars to my XXXX because they have XXXX extra balance requirement which is wrong!
09/08/2021	Yes	Debt collection Payday loan debt	Attempts to collect debt not owed Debt is not yours	NC 28052	Web
Still reporting to the credit bureaus that account is in collections when they closed the account off due to fraudulent obtained.
04/26/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	NY 117XX	Web
I received an unsolicited bankdebit card. This debit card is attached to a bank account that they opened without my permission.
10/05/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	IL 60156	Web
Moneylion instacash payment of {$730.00} was debited from my account and it was not authorized to pull from my chase account
06/28/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	TX 78577	Web
A account/ loan was opened using my personal information and I have no records of this transaction the company is Moneylion
10/08/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	IL 604XX	Web
XX/XX/2021 {$1000.00} The company is Moneylion. I disputed as fraud. I contacted the company and got no response at all.
08/12/2022	Yes	Checking or savings account Checking account	Managing an account Banking errors	CA 95823	Web
Company has been repeatedly denying all of my transaction disputes based on little or effortless investigation findings.
08/03/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	TX 75211	Web
Moneylion has reported 2 late payments after I decided to pay the loan off early this show on all 3 of my credit reports
07/06/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	NC XXXXX	Web	Servicemember
money lion is falsely reporting wrong balance amount on my credit report. i paid the account in full on XX/XX/2022 XXXX
01/10/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	AL 35126	Web	Servicemember
Yes MoneyLion is reporting past due payments on my account on 2 separate loans in the same year. Ive only had one loan
08/02/2019	Yes	Checking or savings account Checking account	Managing an account Banking errors	PA XXXXX	Web
I have not received my 17 % bonus promotion on my initial direct deposit. The 90 day qualification period has ended.
06/09/2021	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	OR 973XX	Web
My account was charged without my knowledge or consent for all of the money in my account by a company called XXXX.
06/03/2021	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	CA 92606	Web
I never took out a loan via Moneylion, I was to validate this debt, where is the original signing and documentation
01/11/2024	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	MO 631XX	Web	Servicemember
The financial institution has denied my dispute claims without any supporting documents to authorize a denial.
05/12/2023	Yes	Debt collection Payday loan debt	Written notification about debt Didn't receive notice of right to dispute	MD 21225	Web
Im trying to move and I didnt get approved because of this closed MoneyLion account of {$420.00} on my account
04/27/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	GA 30815	Web
MoneyLion has reported a late payment that was not late, please remove late payment as it is causing me harm
04/17/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Getting the loan	CA 91932	Web
wanted service xancelled, They ref8sed to deactivate account they lied and said it was when it wasnt
05/29/2021	No	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	AZ 851XX	Web
Money would not take partial payment, withdrew complete amount of XXXX. Need reversal immediately
08/26/2020	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	TX 77065	Web
Ive sent several debt validation to this company and they fail to reply. This debt is fraudulent.
03/13/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	PA 158XX	Web
Numerous account inquiries and account review inquiries that I dont recognize and didnt authorize
10/23/2020	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was paid	AZ 85204	Web
I paid this account and they reported multiple missed payments but havent reported paid account.
03/23/2021	Yes	Debt collection Credit card debt	Written notification about debt Didn't receive notice of right to dispute	TN 370XX	Web	Servicemember
Never received any notice or request for debt. Never opened an account, identity was stolen.
12/12/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other service problem	TN 38111	Web
I transferred money to a new XXXX and after 4 days I have not been able to use the funds.
03/31/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	GA 30012	Web
I have no knowledge of the information on my consumer report. This does not belong to me
04/13/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	LA 713XX	Web
I have no knowledge of this loan and this company keeps reporting to my credit bureaus.
04/07/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Incorrect information on your report Account information incorrect	SC 29209	Web	Servicemember
XXXX was Issued XX/XX/XXXX, and paid in full XX/XX/XXXX ... .a payment was never missed
05/02/2023	Yes	Credit card or prepaid card General-purpose prepaid card	Unexpected or other fees	TX 77099	Web
A transaction that was supposed to been canceled and never was and never been refunded
10/24/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	DE 199XX	Web
I was trying to get my rent paid and it time I have applied for long I have seen reply
12/29/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	TX 75154	Web
Someone has been using my personal information to open accounts without my knowledge.
02/26/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Money was taken from your bank account on the wrong day or for the wrong amount	VA 23462	Web	Servicemember
on XX/XX/29 company withdrew {$610.00} from my bank account without authorization
03/23/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Sent card you never applied for	OH 442XX	Web
I received a debit card from money XXXX point that I have never applied for.
05/03/2021	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	FL 32218	Web
I have a fraudulent account on my credit report that I have never heard of.
06/22/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Getting the loan	CA 960XX	Web	Servicemember
I currently have a loan in collections that I never received the money for
12/14/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	AL 351XX	Web
Money lion is reporting a balance to XXXX when i paid account in full
03/23/2023	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was result of identity theft	NC 27527	Web
The account is not mines, it was opened without me knowing.
03/15/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	MS 393XX	Web
This information is inaccurate and I have been violated.
02/12/2023	Yes	Checking or savings account Checking account	Opening an account Unable to open an account	RI 02895	Web
Help me with bank open online or mobile bank register
08/26/2020	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was result of identity theft	LA 70791	Web
Money lion illegally placed a debt on my credit file.
09/28/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	AZ 85251	Web
I have being the victim of identity fraud
06/26/2020	No	Debt collection Other debt	Written notification about debt Didn't receive notice of right to dispute	MS 39157	Web
Erroneous information reported.
10/28/2021	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	PA 19124	Web
debt is not mine
02/03/2024	Yes	Payday loan, title loan, personal loan, or advance loan Personal line of credit	Problem when making payments	TX 75662	Web

02/02/2024	Yes	Debt collection Credit card debt	Attempts to collect debt not owed Debt was result of identity theft	OH 43050	Web

02/01/2024	Yes	Credit card General-purpose credit card or charge card	Incorrect information on your report Account status incorrect	TX 77546	Web

01/29/2024	Yes	Credit reporting or other personal consumer reports Credit reporting	Problem with a company's investigation into an existing problem Difficulty submitting a dispute or getting information about a dispute over the phone	CA 94708	Web

01/26/2024	Yes	Payday loan, title loan, personal loan, or advance loan Installment loan	Problem when making payments	LA 71111	Web

01/25/2024	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	FL 33168	Web

01/25/2024	Yes	Checking or savings account Checking account	Closing an account Company closed your account	UT 84041	Web

01/22/2024	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	SC 29574	Web

01/18/2024	Yes	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	GA 31313	Web

01/17/2024	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	MO 64129	Web

01/11/2024	Yes	Credit reporting or other personal consumer reports Credit reporting	Problem with a company's investigation into an existing problem Their investigation did not fix an error on your report	GA 30248	Web

01/11/2024	Yes	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	PA 19124	Web

01/10/2024	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	PA 17603	Web	Servicemember

01/09/2024	Yes	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	VA 23233	Web

01/05/2024	Yes	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	NY 14624	Web

01/03/2024	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	FL 33147	Web

12/22/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	IL 60475	Web

12/18/2023	Yes	Credit reporting or other personal consumer reports Other personal consumer report	Incorrect information on your report Information is incorrect	TN 37214	Web

12/16/2023	Yes	Payday loan, title loan, personal loan, or advance loan Payday loan	Charged fees or interest you didn't expect	DE 19901	Web	Servicemember

12/15/2023	Yes	Payday loan, title loan, personal loan, or advance loan Installment loan	Problem with the payoff process at the end of the loan	AZ 85355	Web

12/10/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	SC 291XX	Web

12/05/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	NC 28214	Web

12/04/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Problem with a company's investigation into an existing problem Problem with personal statement of dispute	VA 23223	Web

11/30/2023	Yes	Payday loan, title loan, personal loan, or advance loan Other advances of future income	Issues with repayment	TX 76021	Web

11/28/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CA 94609	Web

11/27/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	CA 94115	Web

11/26/2023	Yes	Payday loan, title loan, personal loan, or advance loan Other advances of future income	Issues with repayment	GA 30045	Web

11/25/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	FL 32218	Web

11/21/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	NY 10453	Web

11/15/2023	Yes	Payday loan, title loan, personal loan, or advance loan Personal line of credit	Incorrect information on your report Information belongs to someone else	SC 29209	Web	Servicemember

11/10/2023	Yes	Payday loan, title loan, personal loan, or advance loan Payday loan	Charged fees or interest you didn't expect	LA 71104	Web	Servicemember

11/07/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Information is missing that should be on the report	NY 11212	Web

11/06/2023	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	IL 60637	Web

11/02/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	PA 15101	Web

10/31/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	TX 77083	Phone

10/30/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	TX 77459	Web

10/29/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	TX 75043	Web

10/23/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	RI 02889	Web

10/23/2023	Yes	Money transfer, virtual currency, or money service Check cashing service	Confusing or misleading advertising or marketing	TX 77449	Web

10/23/2023	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	CA 95206	Web

10/15/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	TX 75601	Web

10/13/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	MD 20744	Web

10/13/2023	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	MD 20707	Web

10/10/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	MI 48021	Web

09/28/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	MI 48021	Web

09/28/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	NY 11220	Web

09/25/2023	Yes	Credit card General-purpose credit card or charge card	Getting a credit card Card opened without my consent or knowledge	NJ 07055	Web

09/22/2023	Yes	Payday loan, title loan, personal loan, or advance loan Payday loan	Charged fees or interest you didn't expect	OH 45248	Web

09/22/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	FL 33884	Web	Older American

09/19/2023	Yes	Debt collection Credit card debt	Electronic communications Frequent or repeated messages	DC 20019	Web

09/19/2023	Yes	Checking or savings account Other banking product or service	Closing an account Can't close your account	CA 95113	Web

09/18/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CA 92116	Web

09/17/2023	Yes	Payday loan, title loan, personal loan, or advance loan Personal line of credit	Problem when making payments	FL 34689	Web

09/12/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	GA 30060	Web

09/10/2023	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	GA 30312	Web

09/08/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	TX 77304	Web

09/06/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	OK 74106	Web

09/05/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	IL 61107	Web

08/28/2023	Yes	Payday loan, title loan, personal loan, or advance loan Payday loan	Problem with the payoff process at the end of the loan	DC 20011	Phone

08/24/2023	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	HI 96717	Web	Servicemember

08/23/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Getting the loan	MI 48377	Web

08/21/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	NC 28202	Web

08/18/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	CA 90004	Web

08/17/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	NJ 07093	Phone

08/17/2023	Yes	Checking or savings account Savings account	Opening an account Account opened as a result of fraud	NY 12110	Web

08/10/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	NY 10034	Web

08/08/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	FL 34504	Web	Servicemember

08/03/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	CA 91405	Web

08/02/2023	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	MO 63077	Web

07/27/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	FL 33637	Phone

07/27/2023	Yes	Checking or savings account Checking account	Closing an account Company closed your account	FL 32507	Web

07/27/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	NY 11222	Web

07/23/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	CT 06790	Web

07/23/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Report provided to employer without your written authorization	NC 27615	Web

07/22/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	CA 90046	Web

07/20/2023	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	PA 19121	Web

07/18/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	CA 90660	Phone	Servicemember

07/16/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Incorrect information on your report Account information incorrect	AR 72117	Web

07/13/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	OH 44052	Web

07/13/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	WA 98201	Phone

07/12/2023	Yes	Payday loan, title loan, or personal loan Payday loan	Money was taken from your bank account on the wrong day or for the wrong amount	IN 46218	Web

07/10/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	OR 97005	Web

07/10/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	MI 48021	Web	Servicemember

07/08/2023	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Credit card company isn't resolving a dispute about a purchase on your statement	TX 761XX	Web	Older American

07/07/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	FL 32819	Web

06/29/2023	Yes	Payday loan, title loan, or personal loan Payday loan	Received a loan you didn't apply for	MD 21795	Web

06/27/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	TX 77077	Web

06/19/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	IL 60651	Web

06/16/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	TX 77449	Web

06/15/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	AK 99712	Web	Servicemember

06/11/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	GA 30655	Web

06/08/2023	Yes	Payday loan, title loan, or personal loan Payday loan	Charged fees or interest you didn't expect	CA 94123	Web

05/29/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Getting the loan	NJ 08753	Web

05/29/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	NY 11428	Web

05/27/2023	Yes	Money transfer, virtual currency, or money service Debt settlement	Confusing or misleading advertising or marketing	TX 75204	Web

05/27/2023	Yes	Payday loan, title loan, or personal loan Personal line of credit	Incorrect information on your report Account information incorrect	CA 95128	Web

05/27/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Difficulty submitting a dispute or getting information about a dispute over the phone	NY 10463	Web

05/22/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	FL 33311	Web

05/18/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	CT 06610	Web

05/17/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	GA 30331	Web

05/11/2023	Yes	Checking or savings account Other banking product or service	Problem with a lender or other company charging your account Transaction was not authorized	NJ 08753	Web

05/06/2023	Yes	Payday loan, title loan, or personal loan Payday loan	Can't stop withdrawals from your bank account	WA 98023	Web	Servicemember

05/05/2023	Yes	Debt collection Payday loan debt	Written notification about debt Didn't receive enough information to verify debt	GA 30349	Web

05/02/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	GA 30339	Web

05/02/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Problem with customer service	NY 10032	Web

05/02/2023	Yes	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	TX 79938	Web

04/30/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	KS 66067	Web

04/26/2023	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem when making payments	MI 48236	Web

04/26/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	MI 48103	Web

04/25/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	AZ 85234	Web

04/22/2023	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	NC 27577	Web

04/19/2023	Yes	Debt collection Payday loan debt	Attempts to collect debt not owed Debt was paid	FL 337XX	Web

04/19/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	CA 92040	Web

04/14/2023	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	GA 30032	Phone

04/06/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	TX 78006	Web

04/05/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	MD 20723	Web

04/03/2023	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	FL 34491	Web

03/31/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Incorrect information on your report Account status incorrect	FL 33759	Web

03/31/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Incorrect information on your report Account information incorrect	FL 33137	Web

03/29/2023	Yes	Checking or savings account Checking account	Closing an account Company closed your account	FL 32210	Web

03/28/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	CA 93535	Web

03/24/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	GA 30340	Web

03/21/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	DC 20019	Web

03/20/2023	Yes	Payday loan, title loan, or personal loan Payday loan	Charged fees or interest you didn't expect	NV 89118	Web

03/19/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	NY 12206	Web

03/18/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	IL 60453	Web

03/18/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	WA 98445	Web

03/18/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	IL 60056	Web

03/17/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CA 95051	Phone

03/11/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Improper use of your report Reporting company used your report improperly	TX 75023	Web

03/10/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	TX 77053	Web

03/08/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	PA 19013	Web

03/03/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Improper use of your report Reporting company used your report improperly	MD 20744	Web	Servicemember

03/02/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Struggling to pay your loan	OK 73010	Web	Servicemember

03/01/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	FL 32566	Web

02/28/2023	Yes	Payday loan, title loan, or personal loan Payday loan	Received a loan you didn't apply for	OH 45150	Web

02/25/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	WA 98121	Web

02/23/2023	Yes	Checking or savings account Checking account	Closing an account Company closed your account	FL 34677	Web	Servicemember

02/20/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Other service problem	KY 40437	Web

02/18/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 92399	Web

02/13/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	OH 44139	Web

02/09/2023	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was result of identity theft	WI 54615	Web

02/06/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	PA 19136	Web

02/06/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	NC 28352	Web

02/05/2023	Yes	Payday loan, title loan, or personal loan Payday loan	Incorrect information on your report Information belongs to someone else	GA 30041	Web	Servicemember

02/02/2023	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account	TX 75080	Web

01/29/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	TX 78216	Web

01/28/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CT 06901	Referral

01/23/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Incorrect information on your report Account status incorrect	CA 91001	Phone

01/20/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	TX 77429	Web

01/17/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Fraud or scam	CA 90047	Web

01/17/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	IL 60505	Phone

01/10/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	CA 94583	Web

01/07/2023	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Credit card company isn't resolving a dispute about a purchase on your statement	NJ 07103	Web	Older American

01/05/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	NJ 07002	Web

01/04/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	MS 39110	Web	Servicemember

01/02/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	NY 10451	Web

01/02/2023	Yes	Checking or savings account Other banking product or service	Problem with a lender or other company charging your account Transaction was not authorized	NY 14103	Web	Servicemember

12/27/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	GA 30213	Web	Servicemember

12/27/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CA 95832	Referral

12/21/2022	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	KS 67203	Web

12/17/2022	Yes	Checking or savings account Other banking product or service	Problem with a lender or other company charging your account Money was taken from your account on the wrong day or for the wrong amount	CA 95640	Web	Servicemember

12/11/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Can't contact lender or servicer	PA 15226	Web

12/08/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	LA 70503	Web

12/07/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	AZ 85338	Web

12/07/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	PA 17754	Web

12/06/2022	Yes	Checking or savings account Other banking product or service	Closing an account Can't close your account	MI 48430	Web

12/03/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	NC 27055	Web

11/21/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	GA 30087	Web	Servicemember

11/14/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	TN 37042	Web

11/12/2022	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	GA 30016	Web

11/10/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	PA 17070	Phone

11/09/2022	Yes	Payday loan, title loan, or personal loan Installment loan	Getting the loan	PA 19130	Referral

11/08/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Incorrect information on your report Account information incorrect	TX 77373	Web

11/07/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	GA 31909	Web

11/02/2022	Yes	Debt collection Other debt	Took or threatened to take negative or legal action Seized or attempted to seize your property	WA 98001	Web

10/31/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Incorrect information on your report Account status incorrect	MS 39571	Phone

10/30/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Struggling to pay your bill Credit card company won't work with you while you're going through financial hardship	FL 33311	Web

10/27/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	WA 98001	Web

10/24/2022	Yes	Payday loan, title loan, or personal loan Installment loan	Incorrect information on your report Information belongs to someone else	FL 33012	Web

10/20/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Received a loan you didn't apply for	CA 92545	Web	Servicemember

10/17/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	MI 48021	Web	Servicemember

10/12/2022	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	CA 92618	Web

10/10/2022	Yes	Debt collection Payday loan debt	Written notification about debt Didn't receive enough information to verify debt	GA 30076	Web

10/09/2022	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with additional add-on products or services	MO 64129	Web

10/07/2022	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account	CA 93720	Phone

10/03/2022	Yes	Debt collection Other debt	Communication tactics Used obscene, profane, or other abusive language	GA 30346	Web

10/03/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	TX 77019	Web

09/26/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	AR 72116	Web

09/07/2022	Yes	Debt collection Other debt	Written notification about debt Didn't receive enough information to verify debt	TX 77045	Web

09/06/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Can't contact lender or servicer	MO 63111	Web

08/24/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Received a loan you didn't apply for	PA 17601	Web

08/18/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Problem adding money	FL 33311	Web

08/12/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Money was taken from your bank account on the wrong day or for the wrong amount	TX 75028	Web

08/10/2022	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem with additional add-on products or services	CA 92084	Web

08/01/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	PA 19078	Referral

07/29/2022	Yes	Checking or savings account Other banking product or service	Closing an account Can't close your account	NC 28227	Web

07/22/2022	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	AL 36606	Web	Servicemember

07/15/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Was approved for a loan, but didn't receive the money	FL 32714	Web	Servicemember

07/14/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	NJ 08103	Web Referral

07/10/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	TX 77459	Web

07/10/2022	Yes	Debt collection I do not know	Communication tactics You told them to stop contacting you, but they keep trying	SC 29405	Web

07/07/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	MT 59901	Web

06/18/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	PA 15147	Web

06/17/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	TX 78109	Web

06/17/2022	Yes	Debt collection Credit card debt	Attempts to collect debt not owed Debt is not yours	FL 33331	Web

06/14/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	CA 95747	Web

06/12/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	PA 15147	Web

06/02/2022	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	GA 30233	Web

06/01/2022	Yes	Credit card or prepaid card General-purpose prepaid card	Problem with a purchase or transfer Charged for a purchase or transfer you did not make with the card	FL 33614	Web

05/29/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Received a loan you didn't apply for	HI 96816	Web

05/23/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	AR 72006	Phone

05/22/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Received a loan you didn't apply for	TX 78028	Web

05/19/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	NC 27527	Web

05/12/2022	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	CA 92630	Phone

05/11/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CA 95823	Phone	Servicemember

05/10/2022	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	MI 48108	Phone

05/05/2022	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	MA 02151	Referral

05/02/2022	Yes	Checking or savings account Checking account	Managing an account Banking errors	AZ 85281	Referral

04/28/2022	Yes	Checking or savings account Other banking product or service	Closing an account Can't close your account	CA 92679	Web

04/28/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	TX 75380	Web

04/26/2022	Yes	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	FL 32817	Web

04/24/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	TX 78239	Web

04/21/2022	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was result of identity theft	PA 17527	Web	Servicemember

04/18/2022	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	TX 76147	Referral

04/16/2022	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	WA 99223	Web

04/16/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Fraud or scam	DC 20020	Web

04/16/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	NC 28546	Web

04/15/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	MS 39476	Web

04/15/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	GA 30349	Web

04/14/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	IL 60456	Web

04/13/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	LA 70548	Web

04/13/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	AZ 85041	Web

04/12/2022	Yes	Checking or savings account Checking account	Managing an account Banking errors	GA 30906	Web

04/08/2022	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was paid	GA 30144	Web

04/07/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Other features, terms, or problems Other problem	AZ 85715	Web

04/06/2022	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	MS 39476	Web

04/06/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	GA 30342	Web	Servicemember

04/04/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	GA 30319	Web

04/04/2022	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	GA 30519	Web

03/29/2022	Yes	Checking or savings account Savings account	Managing an account Banking errors	WI 54629	Referral

03/28/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	NC 28083	Web

03/23/2022	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account	MI 48848	Referral

03/15/2022	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	MD 20747	Referral

03/15/2022	Yes	Payday loan, title loan, or personal loan Personal line of credit	Credit monitoring or identity theft protection services Billing dispute for services	FL 33068	Web

03/15/2022	Yes	Payday loan, title loan, or personal loan Personal line of credit	Incorrect information on your report Information belongs to someone else	FL 33068	Web

03/14/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	GA 31907	Web

03/11/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	NC 27704	Web

03/10/2022	Yes	Debt collection I do not know	Threatened to contact someone or share information improperly Contacted you after you asked them to stop	SC 29405	Web

03/10/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	MD 20781	Referral

03/09/2022	Yes	Checking or savings account Other banking product or service	Closing an account Funds not received from closed account	MD 20781	Web

03/08/2022	Yes	Debt collection I do not know	Threatened to contact someone or share information improperly Contacted you after you asked them to stop	SC 29405	Web

03/08/2022	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	PA 15129	Web

03/03/2022	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	SC 29405	Web

02/25/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	RI 02920	Web

02/24/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	PA 19111	Web

02/23/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	GA 31907	Web

02/22/2022	Yes	Checking or savings account Checking account	Closing an account Company closed your account	MO 65713	Web

02/18/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	IN 47304	Web

02/18/2022	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was result of identity theft	FL 33435	Web

02/17/2022	Yes	Payday loan, title loan, or personal loan Payday loan	Can't stop withdrawals from your bank account	VA 23508	Web	Older American, Servicemember

02/17/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Closing your account Can't close your account	ME 04096	Web

02/16/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	TX 75244	Web

02/16/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	TN 37110	Referral

02/15/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	TN 37110	Referral

02/09/2022	Yes	Checking or savings account Checking account	Managing an account Banking errors	MI 49442	Referral

02/08/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	FL 34288	Web

02/08/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CA 93221	Referral

02/07/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	TX 76266	Web

02/04/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	ID 83263	Web

02/02/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	PA 19120	Web

02/02/2022	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was result of identity theft	AZ 85033	Web

01/28/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Problem with customer service	MI 48170	Phone

01/26/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	TX 78660	Web

01/26/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Credit monitoring or identity theft protection services Received unwanted marketing or advertising	WA 98115	Web

01/22/2022	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	PA 19023	Web

01/21/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Public record information inaccurate	NJ 07032	Web

01/19/2022	Yes	Payday loan, title loan, or personal loan Personal line of credit	Charged fees or interest you didn't expect	NC 27614	Web	Servicemember

01/18/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CO 80904	Phone	Servicemember

01/13/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Other personal consumer report	Incorrect information on your report Information belongs to someone else	NJ 07032	Web

01/12/2022	Yes	Payday loan, title loan, or personal loan	Incorrect information on your report Information belongs to someone else	NY 11230	Phone

01/12/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	FL 33073	Web

01/10/2022	Yes	Debt collection Payday loan debt	False statements or representation Attempted to collect wrong amount	AL 35405	Web

01/10/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	VA 22932	Web

01/08/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Difficulty submitting a dispute or getting information about a dispute over the phone	VA 23231	Web

01/07/2022	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account	NY 14009	Referral

01/06/2022	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account	NY 14009	Web

12/30/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	DC 20024	Web

12/30/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	MD 21215	Referral

12/27/2021	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	IN 46324	Web

12/23/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	AZ 85295	Web

12/22/2021	Yes	Payday loan, title loan, or personal loan Personal line of credit	Incorrect information on your report Information belongs to someone else	SC 29108	Web

12/21/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Card opened as result of identity theft or fraud	CA 95834	Web

12/20/2021	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	NC 28273	Web

12/13/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	LA 70072	Web

12/07/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	FL 33426	Phone	Older American

12/01/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	CA 92345	Phone	Servicemember

11/22/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	LA 70072	Web

11/18/2021	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was result of identity theft	OH 45417	Web

11/18/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CT 06351	Referral

11/17/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	GA 30067	Web

11/16/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	RI 02917	Phone

11/14/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	WA 98520	Web

11/08/2021	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	NM 88203	Web

11/08/2021	Yes	Payday loan, title loan, or personal loan Payday loan	Received a loan you didn't apply for	TX 75071	Web

11/08/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	CA 94609	Web

11/03/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Credit monitoring or identity theft protection services Problem canceling credit monitoring or identify theft protection service	FL 32210	Web	Servicemember

11/02/2021	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	FL 32206	Web

11/02/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	FL 32779	Referral

10/28/2021	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	FL 33578	Web

10/27/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	GA 30253	Web

10/26/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	TX 76209	Referral

10/25/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	FL 33323	Web

10/23/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 90065	Web

10/21/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	GA 30083	Web

10/15/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	IL 60201	Web

10/12/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	NC 28215	Web

10/04/2021	Yes	Debt collection Credit card debt	Attempts to collect debt not owed Debt is not yours	GA 30152	Web

09/30/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	TX 76266	Web	Servicemember

09/27/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	NC 28303	Web

09/27/2021	Yes	Payday loan, title loan, or personal loan Personal line of credit	Incorrect information on your report Information belongs to someone else	AZ 85212	Web

09/27/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	AZ 85296	Web

09/27/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	GA 30122	Web

09/24/2021	Yes	Debt collection I do not know	Written notification about debt Didn't receive notice of right to dispute	CA 91709	Web

09/22/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	IL 60527	Web

09/20/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Incorrect information on your report Information belongs to someone else	AZ 85602	Web

09/20/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	FL 33068	Web

09/14/2021	Yes	Payday loan, title loan, or personal loan Personal line of credit	Incorrect information on your report Information belongs to someone else	TX 75052	Phone

09/09/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Card opened as result of identity theft or fraud	CA 94110	Web

09/08/2021	Yes	Checking or savings account Other banking product or service	Managing an account Problem making or receiving payments	MD 21215	Referral

09/03/2021	Yes	Payday loan, title loan, or personal loan Personal line of credit	Incorrect information on your report Information belongs to someone else	GA 30629	Web

09/02/2021	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	MA 02149	Web

09/02/2021	Yes	Payday loan, title loan, or personal loan Payday loan	Problem with fraud alerts or security freezes	DE 19804	Web

08/30/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	CO 80526	Web

08/30/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CO 80923	Web

08/30/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	FL 33056	Referral

08/27/2021	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	NJ 08021	Phone

08/26/2021	Yes	Debt collection Credit card debt	Attempts to collect debt not owed Debt is not yours	RI 02920	Web

08/25/2021	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	FL 33056	Web

08/25/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	RI 02920	Web

08/18/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	IL 60629	Referral

08/18/2021	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was result of identity theft	AZ 85041	Web

08/18/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Card opened as result of identity theft or fraud	NY 10580	Web

08/16/2021	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	FL 33056	Web

08/13/2021	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was result of identity theft	MI 49507	Web

08/10/2021	Yes	Payday loan, title loan, or personal loan Payday loan	Was approved for a loan, but didn't receive the money	NH 03774	Web

08/10/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	IL 60181	Web

08/10/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	FL 33056	Web

08/09/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	MN 55014	Web

08/05/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Sent card you never applied for	OH 44483	Web

08/03/2021	Yes	Debt collection Credit card debt	Communication tactics You told them to stop contacting you, but they keep trying	FL 33313	Web

08/01/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 91040	Web

07/30/2021	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	TX 75071	Web

07/30/2021	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	TX 75071	Web

07/30/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	GA 30350	Web

07/29/2021	Yes	Debt collection Credit card debt	Attempts to collect debt not owed Debt is not yours	RI 02860	Web

07/26/2021	No	Checking or savings account Other banking product or service	Managing an account Problem accessing account		Referral

07/20/2021	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	TX 75067	Web

07/20/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	PA 19128	Web

07/20/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	WI 53212	Web

07/19/2021	Yes	Checking or savings account Checking account	Managing an account Problem accessing account		Referral

07/19/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	CA 92679	Web

07/19/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	VA 22192	Web

07/16/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Incorrect information on your report Account information incorrect	ID 83646	Web

07/15/2021	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was result of identity theft	AZ 85041	Web

07/12/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 90026	Web

07/12/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	TX 77073	Web

07/11/2021	Yes	Payday loan, title loan, or personal loan Payday loan	Received a loan you didn't apply for	CA 95815	Web

07/09/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Incorrect information on your report Account status incorrect	ID 83646	Web

07/03/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Sent card you never applied for	IA 50323	Web

07/01/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	NY 11693	Web

06/30/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	FL 33621	Web	Servicemember

06/30/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 90201	Web

06/29/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	VA 23704	Web

06/28/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	FL 33014	Web

06/27/2021	Yes	Checking or savings account Checking account	Closing an account Can't close your account	WA 98685	Web

06/26/2021	Yes	Debt collection Credit card debt	Attempts to collect debt not owed Debt is not yours	RI 02860	Web

06/25/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	NJ 07033	Web

06/25/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CA 90406	Phone

06/23/2021	Yes	Payday loan, title loan, or personal loan Personal line of credit	Credit monitoring or identity theft protection services Didn't receive services that were advertised	TX 77006	Web

06/23/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Credit monitoring or identity theft protection services Problem canceling credit monitoring or identify theft protection service	CA 92683	Web

06/22/2021	Yes	Checking or savings account Other banking product or service	Opening an account Account opened as a result of fraud	GA 30187	Web

06/22/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	TX 75071	Web

06/21/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	OK 74434	Web

06/21/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	IL 60643	Web

06/21/2021	Yes	Payday loan, title loan, or personal loan Payday loan	Received a loan you didn't apply for	NY 12603	Web

06/19/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	IL 61016	Web

06/19/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	IL 60061	Web

06/18/2021	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was result of identity theft	GA 31503	Web

06/17/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	OH 43074	Web

06/15/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	KS 67216	Web

06/15/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Sent card you never applied for	RI 02806	Web	Older American

06/09/2021	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	PA 19139	Web

06/03/2021	Yes	Checking or savings account Savings account	Problem with a lender or other company charging your account Transaction was not authorized	CO 80602	Web

06/03/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	RI 02806	Web

06/03/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	NH 03894	Web

06/02/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	MN 55124	Web

06/02/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	VA 23704	Web

06/02/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Sent card you never applied for	RI 02895	Web

06/01/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Getting the loan	CO 80204	Web

05/28/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	KS 66106	Web

05/27/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	IL 60401	Web

05/27/2021	Yes	Checking or savings account Other banking product or service	Managing an account Banking errors	TX 77459	Phone

05/23/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Card opened as result of identity theft or fraud	RI 02905	Web

05/22/2021	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	OR 97707	Web

05/14/2021	Yes	Debt collection Credit card debt	Attempts to collect debt not owed Debt is not yours	MA 02302	Web

05/14/2021	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was result of identity theft	DE 19977	Web

05/12/2021	Yes	Debt collection Credit card debt	Attempts to collect debt not owed Debt is not yours	RI 02860	Web

05/10/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Difficulty submitting a dispute or getting information about a dispute over the phone	MI 48073	Web

05/08/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Getting the loan	NY 11772	Web

05/05/2021	Yes	Debt collection Other debt	Written notification about debt Didn't receive enough information to verify debt	AZ 85281	Web

05/03/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	FL 33056	Web

05/01/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	VA 23704	Web

04/29/2021	Yes	Debt collection Payday loan debt	Written notification about debt Didn't receive notice of right to dispute	VA 23701	Web

04/29/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	NY 10591	Web

04/29/2021	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CA 90066	Web

04/27/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	NY 11375	Web

04/27/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Sent card you never applied for	RI 02830	Web

04/26/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Closing your account Can't close your account	NY 10304	Web

04/20/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	NY 10301	Web

04/19/2021	Yes	Debt collection Other debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	PA 17036	Web

04/17/2021	Yes	Payday loan, title loan, or personal loan Payday loan	Incorrect information on your report Information belongs to someone else	TN 38372	Web

04/17/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Incorrect information on your report Information belongs to someone else	NY 14020	Web

04/17/2021	Yes	Checking or savings account Other banking product or service	Problem with a lender or other company charging your account Transaction was not authorized	IN 46307	Web

04/14/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	TX 75231	Web

04/13/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	NY 10543	Web

04/12/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	NY 10591	Web

04/10/2021	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	CA 93584	Web

04/10/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	NY 12018	Web

04/09/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	NY 12443	Web

04/06/2021	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account	DE 19934	Referral

04/05/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	IL 60018	Web

03/31/2021	Yes	Payday loan, title loan, or personal loan Personal line of credit	Incorrect information on your report Information belongs to someone else	TX 75204	Web

03/30/2021	Yes	Checking or savings account Checking account	Closing an account Can't close your account	NY 11701	Web

03/29/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Sent card you never applied for	NY 11967	Web

03/27/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	MI 48206	Web

03/24/2021	Yes	Credit card or prepaid card Payroll card	Problem getting a card or closing an account Don't want a card provided by your employer or the government	NY 10023	Web

03/24/2021	Yes	Checking or savings account Checking account	Closing an account Can't close your account	NY 11354	Web

03/19/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	IL 60637	Web

03/16/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Closing your account Can't close your account	NY 13224	Web

03/15/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	WA 98119	Phone

03/12/2021	Yes	Debt collection Credit card debt	Attempts to collect debt not owed Debt is not yours	MA 02302	Web

03/11/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Sent card you never applied for	NY 12401	Web

03/09/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Sent card you never applied for	MI 48917	Web

03/07/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Sent card you never applied for	KS 66502	Web

03/06/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	MI 48206	Web

03/06/2021	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	NY 14150	Web

03/05/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Sent card you never applied for	NY 11563	Web

03/04/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	PA 15217	Web

03/04/2021	Yes	Payday loan, title loan, or personal loan Installment loan	Getting the loan	PA 18505	Web

03/04/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Card opened as result of identity theft or fraud	NY 12601	Web

03/01/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	LA 70548	Web

02/27/2021	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	OR 97023	Web

02/27/2021	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	CA 95206	Web

02/23/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 91739	Web

02/19/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	NY 11433	Web

02/14/2021	Yes	Checking or savings account Checking account	Closing an account Can't close your account	NY 11560	Web

02/12/2021	Yes	Payday loan, title loan, or personal loan	Incorrect information on your report Account information incorrect		Phone

02/11/2021	Yes	Debt collection Credit card debt	Attempts to collect debt not owed Debt is not yours	MA 02302	Web

02/11/2021	Yes	Debt collection Payday loan debt	Written notification about debt Didn't receive enough information to verify debt	NC 28590	Web	Servicemember

02/08/2021	Yes	Debt collection Other debt	False statements or representation Attempted to collect wrong amount	NV 89145	Web

02/07/2021	Yes	Payday loan, title loan, or personal loan Payday loan	Charged fees or interest you didn't expect	IL 60047	Web

02/07/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Old information reappears or never goes away	AZ 85298	Web

02/03/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Sent card you never applied for	KS 67601	Web

01/25/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	OH 45843	Phone	Servicemember

01/23/2021	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	NY 10001	Web

01/22/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	GA 30548	Web

01/21/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	NV 89104	Phone	Servicemember

01/18/2021	Yes	Credit card or prepaid card General-purpose prepaid card	Trouble using the card Trouble using the card to pay a bill	TN 37128	Web	Servicemember

01/16/2021	Yes	Checking or savings account Checking account	Closing an account Can't close your account	IA 51601	Web

01/15/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Card opened as result of identity theft or fraud	RI 02808	Web

01/15/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	PA 19140	Web

01/11/2021	Yes	Checking or savings account Checking account	Closing an account Can't close your account	IL 60067	Web

01/06/2021	Yes	Payday loan, title loan, or personal loan Personal line of credit	Getting a line of credit	FL 33025	Web

01/06/2021	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	GA 30534	Web

01/05/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	UNITED STATES MINOR OUTLYING ISLANDS 95833	Web

01/05/2021	Yes	Credit card or prepaid card General-purpose prepaid card	Problem getting a card or closing an account Trouble closing card	NY 14217	Web

01/04/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	TX 75243	Web

01/04/2021	Yes	Credit card or prepaid card General-purpose credit card or charge card	Getting a credit card Sent card you never applied for	OR 97233	Web

12/28/2020	Yes	Credit card or prepaid card General-purpose credit card or charge card	Closing your account Can't close your account	GA 30326	Web

12/26/2020	No	Payday loan, title loan, or personal loan Installment loan	Problem with a credit reporting company's investigation into an existing problem Difficulty submitting a dispute or getting information about a dispute over the phone	NC 27707	Web

12/22/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	VA 23233	Web

12/22/2020	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	CO 81089	Phone

12/18/2020	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	NY 10002	Web

12/17/2020	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	FL 32720	Referral

12/12/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	PA 19002	Web

12/11/2020	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account		Phone	Older American

12/07/2020	No	Credit card or prepaid card General-purpose prepaid card	Trouble using the card Problem with direct deposit		Phone

12/06/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	NJ 08096	Web

12/04/2020	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	TX 79915	Web

12/01/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	NJ 08724	Fax

12/01/2020	Yes	Checking or savings account Checking account	Closing an account Can't close your account	MA 01890	Web

11/30/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Problem with personal statement of dispute	CA 90008	Web

11/24/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	FL 33896	Postal mail

11/23/2020	No	Debt collection Credit card debt	Attempts to collect debt not owed Debt was result of identity theft	NC 28210	Web

11/23/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	CA 90008	Web

11/20/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	TX 76266	Web

11/11/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	GA 31907	Web

11/11/2020	No	Payday loan, title loan, or personal loan Personal line of credit	Problem when making payments	GA 30814	Web

11/09/2020	Yes	Payday loan, title loan, or personal loan Payday loan	Loan payment wasn't credited to your account	TX 77077	Referral

11/05/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	AZ 85023	Referral

11/02/2020	Yes	Debt collection I do not know	Written notification about debt Notification didn't disclose it was an attempt to collect a debt	PA 19061	Web

10/31/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	LA 70548	Web	Servicemember

10/29/2020	Yes	Checking or savings account Other banking product or service	Incorrect information on your report Account status incorrect	AZ 85023	Fax

10/28/2020	Yes	Debt collection Payday loan debt	Attempts to collect debt not owed Debt was paid	UNITED STATES MINOR OUTLYING ISLANDS 66605	Web	Servicemember

10/21/2020	Yes	Checking or savings account Other banking product or service	Opening an account Account opened as a result of fraud	NY 11572	Web

10/06/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	MA 02301	Web

10/02/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	MO 63031	Web

10/02/2020	Yes	Debt collection Payday loan debt	Attempts to collect debt not owed Debt was paid	UNITED STATES MINOR OUTLYING ISLANDS 66605	Web	Servicemember

09/16/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	LA 70791	Referral

09/14/2020	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	FL 32503	Web

09/12/2020	Yes	Debt collection Credit card debt	Attempts to collect debt not owed Debt was result of identity theft	AL 35405	Web

09/05/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	TX 76266	Web	Servicemember

09/03/2020	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem when making payments	PR 00956	Referral

09/01/2020	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was paid	PA 19142	Web

09/01/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	WI 54629	Referral

08/26/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	FL 33024	Web

08/21/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 90025	Web

08/20/2020	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	AL 36526	Referral	Older American

08/17/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	LA 70791	Postal mail

08/14/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	UNITED STATES MINOR OUTLYING ISLANDS 66605	Web	Servicemember

08/05/2020	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	FL 33322	Web

07/25/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Public record information inaccurate	WY 82009	Web

07/24/2020	Yes	Payday loan, title loan, or personal loan Personal line of credit	Getting a line of credit	WI 54629	Referral

07/24/2020	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	WA 99037	Referral

07/21/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	GA 30047	Referral	Servicemember

07/20/2020	Yes	Checking or savings account Checking account	Managing an account Banking errors	CA 94121	Web

07/15/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	NC 28215	Fax

07/10/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CO 80020	Web

07/09/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Was not notified of investigation status or results	NC 27603	Web

07/08/2020	No	Payday loan, title loan, or personal loan Personal line of credit	Charged fees or interest you didn't expect	FL 32503	Web

07/06/2020	No	Payday loan, title loan, or personal loan Payday loan	Can't stop withdrawals from your bank account	NV 89109	Web

07/01/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Fraud or scam	AZ 85031	Web

06/29/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	TX 75189	Web

06/25/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Personal information incorrect	WA 98178	Web

06/16/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	TN 37701	Web

06/10/2020	No	Checking or savings account Checking account	Managing an account Deposits and withdrawals	WA 99220	Web

06/08/2020	No	Payday loan, title loan, or personal loan Installment loan	Incorrect information on your report Information belongs to someone else	CA 95834	Web

06/02/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CO 80020	Web

05/27/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	FL 33024	Web

05/27/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	FL 33130	Web

05/26/2020	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	WA 99021	Web

05/20/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	MD 21030	Web	Servicemember

05/20/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	MD 21030	Web	Servicemember

05/15/2020	No	Payday loan, title loan, or personal loan Payday loan	Problem with the payoff process at the end of the loan	SC 29223	Web	Servicemember

05/14/2020	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account	NY 11772	Web

05/07/2020	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	PA 19142	Web

04/25/2020	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	CT 06460	Web

04/23/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	CA 94134	Web

04/20/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	DE 19734	Web

04/16/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	PA 19139	Web

04/14/2020	No	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	CA 91764	Web

04/14/2020	No	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	FL 335XX	Web

04/13/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	AL 36832	Web

04/11/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	GA 30296	Referral

04/09/2020	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	PA 19086	Referral	Servicemember

04/07/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	NJ 08105	Web

04/07/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	NJ 08105	Web

03/26/2020	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	DC 20008	Web

03/17/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	CA 91506	Web

03/13/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 90706	Web

03/02/2020	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	PA 15108	Web

02/24/2020	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	UT 84120	Referral

02/14/2020	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	TX 77433	Web

02/05/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	NJ 07424	Web

02/02/2020	No	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	KY 41005	Web

01/30/2020	No	Checking or savings account Checking account	Managing an account Fee problem	FL 32771	Referral

01/22/2020	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	TN 37067	Web

01/17/2020	Yes	Mortgage Conventional home mortgage	Trouble during payment process	NC 28056	Referral

01/16/2020	No	Checking or savings account Checking account	Managing an account Deposits and withdrawals	WA 98321	Referral

12/27/2019	No	Checking or savings account Checking account	Managing an account Deposits and withdrawals	TX 78640	Referral

12/20/2019	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	TX 78640	Web

12/19/2019	No	Checking or savings account Checking account	Managing an account Deposits and withdrawals	IA 52240	Referral

12/17/2019	No	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	NY 11101	Web

12/04/2019	Yes	Payday loan, title loan, or personal loan Personal line of credit	Getting a line of credit	OR 97108	Web

11/29/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	KS 66605	Web	Servicemember

11/26/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	NJ 07424	Web

11/14/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	TX 78217	Web

11/14/2019	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	MD 20871	Web

11/14/2019	Yes	Checking or savings account Checking account	Closing an account Can't close your account	IL 60153	Referral

11/14/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Getting the loan	TX 75218	Referral

11/06/2019	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	VA 23114	Referral

10/31/2019	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	FL 32503	Web

10/29/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	FL 34677	Referral

10/26/2019	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	NJ 08105	Web

10/17/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	NY 10801	Web

10/17/2019	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	TX 78752	Referral

10/16/2019	Yes	Checking or savings account Other banking product or service	Managing an account Problem making or receiving payments	IL 60443	Phone	Servicemember

10/16/2019	Yes	Checking or savings account Other banking product or service	Closing an account Can't close your account	NJ 07801	Phone	Servicemember

10/15/2019	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	IN 46360	Referral

10/10/2019	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CA 94102	Web

10/10/2019	No	Checking or savings account Checking account	Managing an account Deposits and withdrawals	TN 38112	Referral

10/10/2019	Yes	Checking or savings account Checking account	Closing an account Can't close your account	CO 80917	Referral

10/10/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	CO 80917	Referral

10/09/2019	No	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CA 92336	Referral

10/08/2019	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	AR 72034	Web

10/07/2019	No	Payday loan, title loan, or personal loan Installment loan	Incorrect information on your report Information belongs to someone else	GA 30906	Referral

10/03/2019	No	Payday loan, title loan, or personal loan Payday loan	Improper use of your report Credit inquiries on your report that you don't recognize		Phone

10/03/2019	No	Debt collection Payday loan debt	False statements or representation Attempted to collect wrong amount	TN 37129	Web

10/03/2019	No	Checking or savings account Checking account	Closing an account Can't close your account	FL 33073	Referral

09/30/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Getting the loan	NC 27612	Phone

09/29/2019	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	OH 44333	Web

09/26/2019	No	Checking or savings account Checking account	Managing an account Deposits and withdrawals		Referral

09/25/2019	No	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	CA 94124	Phone

09/23/2019	No	Checking or savings account Checking account	Managing an account Deposits and withdrawals	WA 98292	Web

09/22/2019	No	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	MD 20871	Web

09/21/2019	No	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CO 80246	Web

09/19/2019	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	TX 77084	Referral

09/18/2019	No	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	NJ 08550	Web

09/17/2019	Yes	Checking or savings account Other banking product or service	Managing an account Banking errors	VA 24013	Referral

09/16/2019	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	WA 98208	Web

09/15/2019	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	MN 55334	Web

09/12/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	NY 11020	Web

09/10/2019	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	CA 94102	Web

09/05/2019	Yes	Payday loan, title loan, or personal loan Payday loan	Was approved for a loan, but didn't receive the money	GA 30224	Referral

09/04/2019	Yes	Checking or savings account Checking account	Managing an account Banking errors	CA 94555	Web

08/30/2019	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	NY 12205	Web

08/29/2019	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CA 90712	Web	Servicemember

08/28/2019	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	TX 78640	Referral

08/26/2019	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	MD 20871	Web

08/23/2019	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	CA 94102	Web

08/22/2019	Yes	Checking or savings account Checking account	Managing an account Banking errors	CA 94555	Web

08/21/2019	Yes	Checking or savings account Checking account	Closing an account Can't close your account	FL 33073	Referral

08/20/2019	Yes	Checking or savings account Other banking product or service	Closing an account Funds not received from closed account	IL 60402	Referral

08/19/2019	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	WA 98516	Referral

08/18/2019	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	WA 98125	Web

08/17/2019	Yes	Checking or savings account Checking account	Managing an account Banking errors	IA 50595	Web

08/16/2019	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	MN 55334	Web

08/16/2019	Yes	Payday loan, title loan, or personal loan Payday loan	Loan payment wasn't credited to your account	NJ 07018	Web

08/16/2019	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	MA 02740	Referral

08/15/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	VA 22407	Web	Servicemember

08/15/2019	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	MN 55344	Web

08/14/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account		Phone

08/13/2019	Yes	Checking or savings account Checking account	Managing an account Fee problem	IL 60402	Web

08/12/2019	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	CA 92618	Web

08/12/2019	Yes	Payday loan, title loan, or personal loan Personal line of credit	Struggling to pay your loan	TX 78640	Web

08/12/2019	Yes	Payday loan, title loan, or personal loan Personal line of credit	Struggling to pay your loan	TX 78640	Web

08/07/2019	Yes	Payday loan, title loan, or personal loan Payday loan	Can't contact lender or servicer	PA 19075	Web

08/06/2019	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	CA 94568	Referral

08/05/2019	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	CA 91607	Web

08/01/2019	No	Checking or savings account Checking account	Managing an account Banking errors	VA 23322	Web	Servicemember

07/24/2019	No	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	CA 90001	Web

07/24/2019	No	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	CA 94102	Web

07/21/2019	No	Checking or savings account Checking account	Managing an account Banking errors	FL 32177	Web

07/21/2019	No	Checking or savings account Checking account	Managing an account Banking errors	CA 94555	Web

07/15/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	MD 21244	Web

07/15/2019	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CA 92264	Referral

07/12/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	FL 33411	Web

07/11/2019	Yes	Credit card or prepaid card General-purpose credit card or charge card	Fees or interest Problem with fees	VA 23231	Web

07/09/2019	Yes	Checking or savings account Checking account	Managing an account Banking errors	CA 94102	Web

07/09/2019	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	CA 94022	Web

06/28/2019	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	TX 77546	Web	Servicemember

06/28/2019	No	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	CA 95129	Web

06/22/2019	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	TX 78660	Web

06/19/2019	No	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	NC 28277	Referral

06/13/2019	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	TX 75056	Referral

06/07/2019	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	GA 30291	Web

06/05/2019	No	Payday loan, title loan, or personal loan Payday loan	Incorrect information on your report Account status incorrect	CA 90017	Referral

06/04/2019	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	TN 38111	Phone	Older American

06/04/2019	No	Checking or savings account Checking account	Problem caused by your funds being low Non-sufficient funds and associated fees	PA 17404	Referral

06/03/2019	No	Checking or savings account Checking account	Managing an account Deposits and withdrawals	UT 84119	Referral

05/16/2019	No	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	WA 99216	Phone

05/16/2019	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	CA 91355	Web

05/15/2019	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	OH 45213	Web

05/15/2019	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	OH 45213	Web

05/10/2019	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Problem with personal statement of dispute	IL 60634	Web

05/09/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	IL 60439	Web

05/02/2019	No	Checking or savings account Checking account	Managing an account Problem making or receiving payments	GA 30016	Referral

04/29/2019	Yes	Payday loan, title loan, or personal loan Personal line of credit	Problem with the payoff process at the end of the loan	DE 19804	Web

04/24/2019	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	CA 94134	Referral

03/28/2019	Yes	Debt collection I do not know	Written notification about debt Didn't receive notice of right to dispute	TX 78640	Web	Servicemember

03/22/2019	No	Credit card or prepaid card General-purpose credit card or charge card	Other features, terms, or problems Problem with rewards from credit card	NV 89106	Referral

03/21/2019	No	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	OH 44052	Web	Servicemember

03/19/2019	No	Checking or savings account Other banking product or service	Managing an account Problem using a debit or ATM card	FL 33020	Referral

03/17/2019	No	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	AL 35210	Web

03/14/2019	No	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed		Phone

03/13/2019	No	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	NY 11372	Web	Older American

03/02/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	AL 35242	Web

02/27/2019	No	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	NV 89113	Referral

02/26/2019	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with additional add-on products or services	MS 38826	Web

02/25/2019	No	Checking or savings account Checking account	Managing an account Deposits and withdrawals	MO 64055	Referral

02/04/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit repair services	Problem with customer service		Phone	Older American, Servicemember

01/12/2019	Yes	Payday loan, title loan, or personal loan Payday loan	Can't stop withdrawals from your bank account	CA 91304	Web	Servicemember

01/11/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	OH 44124	Web

01/11/2019	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	TX 76502	Referral

01/03/2019	Yes	Checking or savings account Checking account	Opening an account Unable to open an account	CO 80620	Referral

12/28/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Can't stop withdrawals from your bank account	MD 21075	Web

12/11/2018	Yes	Debt collection Payday loan debt	Written notification about debt Didn't receive enough information to verify debt	MI 48198	Web

12/06/2018	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	CA 90034	Referral

11/29/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Received a loan you didn't apply for	MI 48198	Web

11/26/2018	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	CA 95348	Referral

11/05/2018	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	PA 15068	Referral

11/01/2018	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	TX 78247	Referral

07/31/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	MD 20902	Web

06/18/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Charged fees or interest you didn't expect	AZ 85354	Web

06/07/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Loan payment wasn't credited to your account	CT 06119	Web

06/05/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Improper use of your report Credit inquiries on your report that you don't recognize	TX 75063	Web

05/04/2018	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals		Phone

05/03/2018	Yes	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	OR 97217	Referral

03/30/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Money was taken from your bank account on the wrong day or for the wrong amount	NJ 07207	Web

03/02/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Received a loan you didn't apply for	OH 43085	Web

02/23/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Struggling to pay your loan	VA 23185	Web

02/22/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	SC 29223	Web	Servicemember

02/09/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Can't stop withdrawals from your bank account	VA 23185	Web

01/13/2018	Yes	Payday loan, title loan, or personal loan Payday loan	Charged fees or interest you didn't expect	MS 38801	Web

12/28/2017	Yes	Payday loan, title loan, or personal loan Personal line of credit	Struggling to pay your loan		Phone

12/09/2017	Yes	Payday loan, title loan, or personal loan Payday loan	Received a loan you didn't apply for	WI 53188	Web

12/08/2017	Yes	Payday loan, title loan, or personal loan Payday loan	Charged fees or interest you didn't expect	SC 29223	Web	Servicemember

08/17/2017	Yes	Payday loan, title loan, or personal loan Payday loan	Problem with the payoff process at the end of the loan	PA 19056	Web

08/11/2017	Yes	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	NV 89084	Web	Servicemember

07/13/2017	Yes	Payday loan, title loan, or personal loan Payday loan	Charged fees or interest you didn't expect	FL 32210	Web

04/21/2017	Yes	Payday loan	Charged fees or interest I didn't expect	PA 15116	Web

04/05/2017	Yes	Payday loan	Can't stop charges to bank account	NJ 07825	Web

04/05/2017	Yes	Payday loan	Charged bank acct wrong day or amt	CA 95501	Web	Older American

02/17/2017	No	Consumer Loan Installment loan	Problems when you are unable to pay	CA 91784	Web	Older American

12/08/2016	Yes	Payday loan	Received a loan I didn't apply for	TN 37874	Web