| 09/14/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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Parties involved : MoneyGram International , Inc.
XXXX XXXX XXXX XXXX XXXX, TX XXXX United States Phone : XXXX Name : XXXX XXXX State : Alabama Zip code : XXXX XXXX XXXX XXXX XXXX, XXXX, AL XXXX, USA XXXX : XXXX XXXX XX/XX/2019 I found the same people that scam me on XX/XX/2019 on XXXX. The individual XXXX XXXX was posting for a rental on XXXX XXXX XXXX, XXXX, CA on XXXX XXXX XXXX XXXX State University Off Campus Housing. She sent me the identical lease as to the one sent on XX/XX/2019. XXXX requested that I send {$800.00} to XXXX XXXX in Alabama through MoneyGram.
I talked XXXX from MoneyGram. He took my information but cant guarantee that a report or investigation will be made. He said he cant take the report, after all because I didnt send the money.
I would like MoneyGram to report these individuals to the police and FBI. I would like my {$1600.00} back from when I was scammed on XX/XX/2019. I want MoneyGram allow consumers to report fraud to them without having to send money.
XX/XX/2019 Parties involved : XXXX XXXX Bank address : XXXX XXXX, XXXX XXXX FL XXXX Account Holder Name : XXXX XXXX XXXX XXXX : Account number XXXX Routing XXXX Home Address:XXXX XXXX XXXX XXXX, XXXX XXXX XXXX FL Rental Property XXXX XXXX XXXX, XXXX, CA Website : XXXX XXXX XXXX XXXX XXXX XX/XX/2019 I saw a rental listing that was identical to the scam rental I was a victim to on XX/XX/2019. I contacted XXXX XXXX XXXX regarding the rental. XXXX emailed me an identical lease as to the one that was sent on XX/XX/2019 for the rental scam.
XX/XX/2019 XXXX requested a {$1700.00} deposit via bank wire to Name : XXXX XXXX Account number XXXX Routing XXXX XXXX XXXX Bank address : XXXX XXXX, XXXX XXXX FL XXXX Home Address:XXXX XXXX XXXX XXXX, XXXX XXXX XXXX FL Name : XXXX XXXX Account number :XXXX Routing :XXXX XXXX XXXX.
I called XXXX XXXX to notify them of the fraud. I talked to XXXX in the fraud that said he will message the wire fraud department. I offered the police report and informed them that a team of individuals are committing fraud. XXXX was not interested in getting the information. I contacted Florida police ( XXXX ) XXXX and they were not interested in taking the report. As a matter of fact, no police station cares about these rental scams. Not the XXXX, Maryland police and Florida. Thats why these criminals can scam over {$20000.00} a month to Americans.
These individuals are using US banks having Americans wire money to XXXX as rental scams.
I want XXXX XXXX to investigate these accounts to help stop the fraud.
On XX/XX/2019 I found the same rental scammers that scammed me on XX/XX/2019. I contact XXXX XXXX on XXXX in XXXX XXXX State University Off-Campus Housing.
XX/XX/2019 XXXX XXXX emailed me a lease that is identical to rental scam on XX/XX/2019. XXXX XXXX messaged me to deposit {$1500.00} into her XXXX XXXX XXXX account. I called XXXX XXXX XXXX about the rental scammers using XXXX XXXX XXXX banking institution as away to scam people in order to send money to XXXX. The representative was not interested in taking my information. I am requesting that XXXX XXXX XXXX investigates this account, close the account and report their findings to the local police of the account holder.
The account information is below : XXXX XXXX XXXX account no:XXXX.
Act name : XXXX XXXX.
Routing number XXXX XX/XX/2019 XXXX XXXX ( XXXX ) XXXX XXXX case number Case # XXXX Parties Involved : XXXX XXXX XXXX XXXX XXXX XXXX ADDRESS:XXXX XXXX XXXX, XXXX , MD XXXX ACCOUNT NUMBER : XXXX ROUTING NUMBER : XXXX SWIFT CODE : XXXX XXXX XXXX Resident Agent XXXX XXXX XXXX XXXX XXXX XXXX XXXX , MD XXXX XXXX phone # XXXX ( XXXX ) XXXX XXXX XXXX Headquarters XXXX XXXX XXXX XXXX XXXX XXXX , Georgia XXXX XXXX Wire Department XXXX ( XXXX ) XXXX XXXX Fraud Department XXXX ( XXXX ) XXXX XXXX Headquarters XXXX XXXX XXXX XXXX XXXX , NY XXXX Chain of Events : XX/XX/2019 my daughter XXXX XXXX began communications with XXXX XXXX XXXX on XXXX . XXXX XXXX XXXX had an ad on XXXX for an apartment. The rental was for {$850.00} a month on XXXX XXXX XXXX, XXXX, CA. XXXX lives at XXXX XXXX XXXX, XXXX XXXX, CA XXXX. XXXX was looking for a rental in XXXX XXXX, because she is attending XXXX XXXX XXXX. XXXX XXXX XXXX gave XXXX XXXX ( XXXX XXXX XXXX as XXXX number to call and text. XXXX sent a XXXX message a certificate of ownership for the apartment complex XXXX XXXX XXXX, XXXX, CA, and that XXXX XXXX XXXX was the owner of the complex. This was proof for XXXX that this rental was not a scam.
XX/XX/2019 XXXX told XXXX inorder to move into the apartment on XX/XX/2019 she had to wire XXXX {$1700.00} to for the apartment deposit XXXX ACCOUNT INFO ACCOUNT NAME : XXXX XXXX XXXX ADDRESS:1704 XXXX XXXX, XXXX , MD XXXX ACCOUNT NUMBER : XXXX ROUTING NUMBER : XXXX SWIFT CODE : XXXX XXXX XXXX Address XXXX XXXX XXXX XXXX XXXX XXXX XXXX md XXXX.
I wire {$1600.00} minus the wire fee of the {$1700.00} to the above account to hold the apartment in XXXX XXXX on XX/XX/2019, because my daughter told me that the rental was checked out by her. I wired the monies to the above account for the apartment. I text XXXX a copy of the bank wire receipts. I text XXXX XXXX XXXX asking for a copy of the receipt. XXXX told my daughter she will send the receipt for the bank wire on XX/XX/2019.
On XX/XX/2019 XXXX said she still havent received the monies from the wire transfer but she could move in on XX/XX/2019 at XXXX. XXXX said she was at work and couldnt meet us until after work at XXXX.
On XX/XX/2019 at XXXX we went to XXXX XXXX XXXX, XXXX, CA. There was no one there to provide keys to the apartment. XXXX did not answer the phone and did I learn when we arrived to the location, that the apartments were managed by XXXX XXXX XXXX ( XXXX ) XXXX. XXXX XXXX XXXX representative informed us that XXXX XXXX XXXX is not the owner. The XXXX XXXX is not associate with XXXX XXXX XXXX. At XXXX we went to the XXXX police station and filed a police report. Office XXXX badge # XXXX ( XXXX ) XXXX report # XXXX. XXXX XXXX Police Department Police Headquarters, Report Management Section, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, CA XXXX. After, I learned that I was scammed by XXXX XXXX XXXX and XXXX XXXX. I contact XXXX their fraud department, and the department was closed.I talked to XXXX the account for XXXX XXXX is still active and funds are available for the amount of {$1600.00}. I informed XXXX of the fraudulent transaction, the representative said she will email the wire department, but I must contact my bank to start the wire recall.
On XX/XX/2019 XXXX said she forgot her phone in the car and will meet us tomorrow. Again no show and no call. I have repeatedly requested for the monies to be returned to us. XXXX claims she never got the money. I contacted XXXX fraud department and they referred me to call the wire department. There was nothing that the fraud department could do to help me but freeze my accounts. The XXXX wire department was closed till Monday. The wire department business hours are Monday to Friday from XXXX to XXXX. I talked to XXXX the account for XXXX XXXX is still active and funds are available for the amount of {$1600.00}. I told a representative at XXXX I had a police report number, the representative said they can only accept it from the police department and/or XXXX.
XX/XX/2019 I research XXXX XXXX XXXX XXXX account. I notice she didnt have any friends on her XXXX. However, XXXX XXXX XXXX profile picture was liked by 3 people who are located in XXXX. Those individuals XXXX XXXX, XXXX, and XXXX XXXX are living in XXXX. I believe they are involved with the rental scam. I researched XXXX XXXX their agent for service is also XXXX, whom is living in Maryland. The agent for service for XXXX XXXX is XXXX XXXX located XXXX XXXX XXXX XXXX XXXX, MD XXXX. XXXX XXXX is still active. I have XXXX pictures, names and profiles of all parties involved. I have the Maryland Tax ID for XXXX XXXX. I learn that XXXX doesnt have a bank in XXXX. My research on rental scams work by having individuals in the US pick up the money, keep a percentage and wire the rest to XXXX. I contacted the wire department XXXX ( XXXX ) XXXX. The representative from the wire department informed me, that in 24 to 48 hrs they would process the bank wire recall. I talked to XXXX the account for XXXX XXXX is still active and funds are available for the amount of {$1600.00}. XXXX representative said they will need a Hold Harmless letter from XXXX.
XX/XX/2019 I contacted the wire department and there was no update. I informed the XXXX Wire department that XXXX is going to request a Hold Harmless Letter. The representative informed me not to worry they will take care of it, they know what they are doing and its still being processed. I talked to XXXX the account for XXXX XXXX is still active and funds are available for the amount of {$1600.00}.
XX/XX/2019 I contacted the XXXX wire department. A representative told me, Im ma'am but the bank recall was denied by the other bank. There is nothing we can do. I ask to speak to a manager. After 30 minutes of being on hold, I was transferred to manager XXXX. XXXX said he will escalate the case their investigators because XXXX is requesting a Hold Harmless letter. XXXX said, It doesnt seem like they want to return the money. I informed XXXX that the account was still open and the funds are in the account. XXXX said an investigator will call me within 24 to 48hrs. I talked to XXXX the account for XXXX XXXX is still active and funds are available for the amount of {$1600.00}.
XX/XX/2019 I called XXXX wire department to inform them that I talked to XXXX the account for XXXX XXXX is still active and funds are available for the amount of {$1600.00}. I offered the police report number to XXXX, but they refused. No update from XXXX wire department on when the investigator will call me. I talked to XXXX the account for XXXX XXXX is still active and funds are available for the amount of {$1600.00}.
XX/XX/2019 XXXX claims she is not giving me back my money because I contacted her bank ( XXXX ). She reports that XXXX closed their accounts. I reported the incident to the FBI.
I had a missed call at XXXX, ( which is outside normal business hours ). I called back the number, which was the same as the XXXX wire department. I called back XXXX wire department. The representative said that was nothing he can do to help me connect with the investigator that tried to call me. I requested to be transferred to XXXX. XXXX said he will email them about calling me back within normal business hours. XXXX said he will email XXXX to inform them that a Hold Harmless letter is being processed. XXXX said he would call me back with an update. XXXX did not call back. When I called back at XXXX, I was on hold for 45 minutes and then disconnected. I was hung up on many times by representatives, when I was calling the XXXX wire department to follow up with the investigators. I talked to XXXX the account for XXXX XXXX is still active and funds are available for the amount of {$1600.00}.
XXXX XXXX XXXX weekend all offices were closed.
XX/XX/2019 I had to call the wire department 20 times. Finally, I was transferred to XXXX, he said the investigators will not be calling me back. I need to print out everything I had and take it to my local bank and they can fax or email them the information. I went to XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX ( XXXX ) XXXX. I handed over everything I had printed out of screenshots from emails, XXXX messages, copy of the lease agreement, text messages and police report number to XXXX XXXX ( Branch Manager Vice President ). XXXX said, he doesnt have any communication with the wire department or their emails. I gave him the wire department phone number and case number. He said he was really busy and will do it when he can. I return two hours later, XXXX said, he called and talked to the XXXX wire department and sent an internal tol the wire department. XXXX said there is nothing he can do, that I will have to contact the wire department.
XX/XX/2019 I contacted XXXX wire department I was hung up on by an employee name XXXX in the wire department and refused to transfer me to XXXX. XXXX yelled and argued with me because I did not know the exact amounts in my bank accounts, and account number. He refused to look up my account by my social security number, address and case number. I learned from another representative that XXXX never sent the email to XXXX XXXX letting them know that XXXX was working on this account. When I finally talked to XXXX, he informed me that he has received my documents. For me to go to my local banker for more information.
XX/XX/2019 I called XXXX Wire Department for 3 hours. XXXX kept refusing to talk to me. I was told by a wire representative to go to my local bank they have the answers for me. XXXX said that he doesnt have any information for me, and I had to call the wire department. After four more hours of calling the XXXX wire department, I finally talked to XXXX. XXXX said my Hold Harmless letter request was denied. I ask why, he refused to give me a reason. I call XXXX in tears. I was transferred to XXXX wire fraud department and talked to XXXX. XXXX took my information, police report number, and ask if I can provide them with records of emails, text messages and police report. I said, Yes, I can! I told XXXX that I had everything except the police report that it takes weeks or days for XXXX police to email me the report, but I had the badge number, phone, and police report number. XXXX said she will send an email to put the Hold Harmless investigations in motion. XXXX said for me to call the wire department to do another recall request, and for them to forward the information I sent them. I called XXXX wire department, it took three hours before I could talk to someone without hanging up on me. I informed the XXXX wire representatives about what XXXX from XXXX told me, and the representatives said repeatedly that the Hold Harmless was denied.. The representatives from XXXX wire department kept hanging up on me and refused to transfer me to the manager. I finally got into contact with XXXX, who I informed what XXXX told me. XXXX said we will do another recall that day. XXXX said, but they dont want to give you back your money thats why they are asking for a Hold Harmless letter. I explained this is their procedure. They need to justify why they are returning the money. XXXX again told me to talk to XXXX. XXXX told me to call the wire department. XXXX called the wire department. XXXX called back and said it looks like XXXX doesnt want to give you back your money, XXXX told him that they did 3 to 4 wire recalls on this account. I informed everyone the account at XXXX for XXXX XXXX was still open and the funds are still there.
XX/XX/2019 XXXX called me at XXXX and said he will take my complaints to the executive branch. He said he is trying to help me and doesnt know why the XXXX wire department keeps sending me back to him. He said someone should be calling me by Tuesday. I called XXXX Wire department at XXXX. I was on hold for 30 minutes. I talked to XXXX from the XXXX wire department, I gave him my name and that I wanted an update on my wire recall. He ask me for my account number, I told him I didnt have it. XXXX hung up on me. At XXXX I called the XXXX wire department. XXXX said no bank recall was done, in fact only one recall that was done on this account. The Hold Harmless was denied and the case is closed. I requested to get transfer to XXXX and he said another recall will not be done because they will just ask for another Hold Harmless Letter. XXXX said he sent an email to XXXX requesting the money to be returned without a Hold Harmless Letter. I talked to XXXX they informed me that only one bank wire recall was done. When they ask for the Hold Harmless letter, they thought the wire recall was abandoned because XXXX did not respond to their request. Again the representatives from the XXXX wire department lied to me.
XX/XX/2019 at XXXX XXXX from Chase Executive department called me that they received my my complaint from the FTC . I would get a response in 15 days. I requested that the documents I sent to XXXX to be forwarded to XXXX. XXXX said she will look into it and let me know if they can send the documents. XXXX did explain that a Hold Harmless letter states XXXX is not at fault for this transaction, that is why a Hold Harmless Letter is difficult for them to do for me. At XXXX I talked to XXXX from XXXX Wire Department. She said that there was no response from XXXX regarding XXXX email to them. She said that another wire recall will not be completed because it will cause them to create another case. I called XXXX wire department and talked to XXXX. She said since Im not a XXXX client she cant take any information from me.
XX/XX/2019 XXXX I talked to XXXX from XXXX Wire Department. XXXX said that the Hold Harmless letter was denied. ( Which I did not ask about ). XXXX said that the email was sent from XXXX to XXXX XX/XX/2019 at XXXX. She said that XXXX replied XX/XX/2019 at XXXX that the request requires a Hold Harmless letter. When I repeated what XXXX said, XXXX began to say she meant regarding the Executive investigation. However, I was very clear about what I was talking about and what email I was referring to in my phone conversation. This is my biggest issue with XXXX is the poor communication. I feel that both of the banks are lying to me and do not care because its not their money. At XXXX I got a call from XXXX Executive department that they received my complaint from FTC , the individual said XXXX XXXX is assigned to my case. I will get a response in 15 days.
My complaint with XXXX is their unwillingness to investigate the fraud. Its extremely unethical to allow someone to use XXXX as a means to commit fraud.
My complaint is that XXXX is not doing to due diligence in helping me. XXXX wire department are not willing to do the Hold Harmless letter because its just too much work for them. They are refusing to send the documents to XXXX because their intentions are to punish my family and I for being scammed. I feel that if I wasnt a minority I would have been provided with better customer service and a Hold Harmless letter would have been provided. My family life savings are in these accounts that are intended for my daughters college tuition. By losing this money we are distressed and my daughter is becoming XXXX. My daughter is set back in her education because of this. Every penny we need for her college education. XXXX wire department is destroying lives for people of XXXX. Please help me.
Thank you, XXXX XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX
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| 02/08/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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On Monday, XX/XX/XXXX, I entered XXXX XXXX XXXX ( hereafter " XXXX XXXX '' ) on XXXX XXXX XXXX, XXXX XXXX, CA to send money to XXXX. I chose this XXXX because it was closer to my workplace, and therefore, allowed me to send the money during my lunch break. The XXXX clerk who helped me on this day was XXXX. I wanted to send {$2600.00} to XXXX XXXX XXXX ( hereafter " Recipient '' ) in XXXX. I attempted to pay with a debit card, but it was declined ( most likely because the transaction exceeded the daily card limit ). I asked if I could cancel the transaction. XXXX said the transaction was " stuck '' in the system, and that I could just go to the nearby XXXX XXXX XXXX XXXX to get the debit card matter resolved, and that once I return, I could come speak to her directly without waiting in line again.
I drove to the nearby XXXX XXXX XXXX XXXX on XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, CA, and withdrew {$2600.00} in cash. I decided to pay in cash because I thought it better to keep the debit card limit low for my protection in case I lose the card. I returned to XXXX XXXX, tendered the cash, and received a receipt for the transaction. The receipt was time stamped at XXXX XXXX. The receipt had a reference number which was XXXX ( hereafter " Initial XXXXending Reference Number '' ). See attached copy of the receipt.
On XX/XX/2018, Recipient made contact stating that the bank clerk had informed her that she failed to locate the money with the Initial Sending Reference Number, and that there was no history of any such transaction whatsoever. Alarmed, I drove to a XXXX near my house to speak with a clerk. I drove to XXXX XXXX XXXX on XXXX XXXX XXXX, XXXX XXXX, CA ( hereafter " XXXX XXXX '' ). I arrived at XXXX XXXX at around XXXX XXXX on XX/XX/2018.
I waited in line and was assisted by XXXX ( he was a customer service manager and wore a yellow vest ). I provided the Initial Sending Reference Number. XXXX informed me that the transaction was " not in send status '' and that he had never seen that before. He called Moneygram. I could not hear what the Moneygram agent said, because he was on the phone with XXXX and not me. I then inquired if I could get my money back. XXXX asked the Moneygram agent, and I heard XXXX saying " so we can't do a refund here? '' XXXX hung up the phone, and told me to call XXXX to speak to Moneygram directly.
I called Moneygram. I spoke with a Moneygram agent who identified himself as " XXXX. '' He would not give me a last name. I explained the situation to XXXX, and he said the money was already received. I said this is not so, and vented my frustration at the matter and stated that XXXX said that the money was not in " send status. '' I expressed my frustration, and demanded my money back. XXXX stated that he would refund my money, and that all I needed to do to receive my refund was to go to the XXXX where I had sent the money and present a valid I.D . I told him that I was at XXXX XXXX, and asked if he could send the money there. He said he could not, and reiterated that I needed to go to the XXXX where I sent the money. I asked him for a confirmation number that I was given a refund. He did not give it to me. He simply told me to go to the XXXX where I had originally sent the money to get my refund.
I left XXXX XXXX at around XXXX, and drove to XXXX XXXX. I arrived at the " XXXX XXXX '' at XXXX XXXX at XXXX. There was a couple in the line, and XXXX clerk XXXX was assisting them. XXXX stated that the XXXX XXXX closes at XXXX, and that the couple were her last customers. I told her that I had a serious issue, and pleaded for her assistance. She agreed to see what she could do, although, she warned that I can not get a refund tonight, because the XXXX XXXX was closed. I gave her the Initial Sending Reference Number. She said the money was " not in send status '' and she asked if I was given another reference number for the refund. I said no. I called Moneygram again.
I spoke with Moneygram agent " XXXX '' on the phone. I asked him about my refund, and he asked if I was given a refund reference number. I said no. He said he had a refund reference number for me, which was XXXX ( hereafter " Refund Reference Number '' ). I kept him on the line when I gave XXXX the refund reference number. She stated that the system indicated that the refund was " already tendered. '' Alarmed, I immediately questioned XXXX about why the system would say the refund was " already tendered. '' It is impossible that someone received the refund within the span of 30 minutes that it took me to drive from XXXX XXXX to XXXX XXXX. XXXX stated that I should not worry, that " tendered doesn't mean someone has been given the money '' and that I should just return to the store in the morning, speak with a XXXX clerk, and provide them with the refund reference number. XXXX kindly stated that she would be working tomorrow at around XXXX, and that she will help me when I come, and that I did not need to wait in line.
Beset with worry, I could not wait until noon to check on the status of my refund. I returned to XXXX XXXX the next day, XX/XX/2018 at around XXXX. XXXX clerk XXXX assisted me. I explained my problem, and she called Moneygram. I overheard her speaking with the Moneygram agent, and heard her say " the money could not be refunded '' and that I " should go back to the store where I made the initial refund request. '' Hearing this, I stated that I had gone to XXXX XXXX yesterday, but that XXXX told me to go to the store where I had originally sent the money, which was XXXX XXXX. XXXX asked the Moneygram agent if I should go back to the store on XXXX XXXX. She did not get an answer. XXXX tried to assist me by asking the Moneygram agent what she should tell me. She was placed on old. Worried that I would not get my money, I called Moneygram myself right then and there.
I spoke with Moneygram agent " XXXX. '' I explained all the facts. He stated that Moneygram needed to open an investigation, and gave me an investigation reference number which was XXXX ( hereafter " Investigation Reference Number '' ). He told me that the investigation could take up to 90 days. I told him that I need my money now. I have my receipt and I never received any refund and I did not understand why I could not get my money back. I asked XXXX how the system could say the money was tendered when I never received the money. XXXX told me that it could happen due to a system issue at the XXXX store. XXXX told me check tomorrow on the status of my refund. I asked XXXX if I needed to return to XXXX. He told me to call Moneygram at XXXX the next day to check on my refund. I also asked XXXX for a last name, but he refused citing company policy. Upset, I requested an address so that I would know where to serve Moneygram with a legal complaint. XXXX gave me the address of Moneygram headquarters which was XXXX XXXX XXXX XXXX, XXXX Fl., XXXX XXXX Texas .
Overhearing me speak with XXXX, XXXX clerk XXXX who was sitting next to XXXX commented that she remembered me, and that she remembered that I had sent quite a bit of money and that it was " a mess. '' Ultimately, I gave up when I realized that I could not get my money. XXXX stated that there was nothing she could do, and that she was sorry for the ordeal. She gave me the direct line to XXXX XXXX.
Beset with anxiety, I could not wait until the next day to check on the status of my refund. I called Moneygram at around XXXX on XX/XX/2018. The agent told me the case was under investigation. I expressed my frustration, stated that I would call again tomorrow, and disconnected.
At or around XXXX on XX/XX/2018, Recipient stated that she went back to the bank in XXXX to inquire about the issue, and that the bank clerk told her the money was already refunded. The Recipient asked why the bank told her that there was no transaction or that they could not even locate a transaction with the Initial Sending Reference Number yesterday, but today, they can locate it and it was already refunded. She was given no answer. Recipient is willing to request and provide any and all documentation and information from the bank and testify that she never received the money.
I could not sleep well that evening of XX/XX/2018. I woke up constantly in the middle of the night. At around XXXX, XX/XX/2018, I called Moneygram again pleading with them to issue my refund. I stated that I could not wait 90 days to get my money. The agent stated that the 90 days was merely the regulatory requirement. I assume he meant to indicate that the refund could be issued before then. I stated that Moneygram as forced me into the position of seeking legal help, reporting them to Consumer Financial Protection Bureau ( at which point the agent asked me what that was ), and other extreme measures such as demonstrating on the Capitol steps. The Moneygram agent stated that I can do that if I want, and stated that their current position is that " you ( meaning me ) received the refund. '' I took exception to that statement, and reiterated that I did not " want to '' elevate the issue, and that I did not receive the refund, to which, the agent stated that " you doesn't mean you. '' Realizing the futility of any further entreatments, I reiterated my position that Moneygram has forced me to elevate the issue.
On XX/XX/2018, I could not sleep, and called Moneygram at or around XXXX asking for my money. It was a complete waste of time.
On XX/XX/2018, at around XXXX, I returned to XXXX XXXX to get the names of the XXXX clerks who previously assisted me so that I can provide a full account of what happened to me. I spoke with XXXX at the XXXX XXXX desk, and XXXX was also there. As I was speaking with them, XXXX walked init appears she just showed up for work. I explained my issue, and XXXX said she would call the manager. I took notes while all of this is happening. Manager XXXX showed up. XXXX explained to her my issue, and remarked that another gentleman had the same issue. This other gentleman tried to send money overseas in preparation for his wedding. The money was not received, and according to XXXX, he would be leaving to fly overseas in a few days. This gentleman, according to XXXX, also tried to send more than {$2000.00} dollars. XXXX lamented that these issues have started happening " all of a sudden lately, '' that this was a Moneygram issue and that it's probably better for XXXX just to close Moneygram.
XXXX left to do something, and XXXX walked over the counter to call Moneygram. As I waited in line, another customer who was being served by XXXX was trying to send money. XXXX commented the customer needs to wait a moment, because sending money requires a manager to be present, and that this was " a new policy. '' At one point, I heard XXXX, who was on the phone with the XXXX agent say " So are you saying the young lady ( referring to the Recipient ) can go get the money? '' which got my hopes up, and then a few moments later, I heard her say to the Moneygram agent " So you want him to go back to the other XXXX? '' to which I felt very confused, and asked if they meant XXXX XXXX. She could not get a confirmation, and she hung up on the Moneygram agent because " they were giving me the run around. '' To which I agreed, and she suggested that I call the " XXXX XXXX '' to alert him to my issue. She gave me the number which was XXXX.
I left XXXX XXXX at around XXXX, and drove back to work. I stopped by a place to get food before heading back to work. I felt extremely upset, confused, and entirely helpless. I called Moneygram. The agent who answered transferred me to another agent, whom I assumed to be a supervisor, who explained that they need 90 BUSINESS days to conduct the investigation, and that the investigator will call me once he or she has concluded her investigation, and he urged me to check back periodically.
Moneygram agents have caused me nothing but confusion. First, they said the money was already picked up, it was not already picked up. The XXXX bank told the Recipient that they could not locate the money using the Initial Sending Reference Number. Then when I requested a refund, they told me I could pick up the money by going to XXXX XXXX and showing a photo ID. I showed up, and they tell me the money was already refunded. Now they want 90 BUSINESS days to do an investigation. I also feel XXXX business practices ought to be investigated as well to prevent this from happening to others. Please, I implore the Consumer Financial Protection Bureau to find out what is happening here.
Respectfully, Enc : Copy of receipts
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| 06/05/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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XXXX XXXX XXXX XXXX XXXX XXXX, MD XXXX XXXX XX/XX/2020 CEO/Director Money Gram Payment Systems, Inc XXXX XXXX XXXX XXXX XXXX MN XXXX To Whom It May Concern RE : MONEY TRANSFER REFERENCE NUMBER XXXX I am very angry and upset to say the least for many reasons. I have done two writings at your website and officially writing this letter hoping to hear from someone since to make matters worse there is no avenue for meeting to speak to a person in higher management or director of money gram face-to-face in Maryland where i live since the headquarters of Money gram is in Minneapolis.
I have called customer service multiple times and all i have gotten is we will have to investigate and get back to you and may take several months.
For your information in addition to this, i am sending a formal complaint in writing also to consumer rights, consumer financial protection bureau and Maryland XXXX XXXX XXXX XXXX
These bad experiences should stop and no other consumer should be made to experience this type of behavior from money gram or any other such financial establishments who promise to transfer securely and safely money paid to them to a designated receiver at a fee.
How can such a promise made by money gram to consumers not kept and money gram not held accountable but rather put the responsibility on the consumer who trusted money gram for its promise of safe and secure transfers. This in itself can imply defrauding of consumers by money gram even if that is not what money gram intends because come to find out i realize there is no measures or system in place by which Money Gram is able to monitor and account for every phase of money transfer transactions up to its point of delivery such that Money Gram is able to tell exactly where and who or which agent or representative disbursed the money transferred and documents showing proof of the identity of the receiver which can be traced to.
I feel defrauded by Money Gram even if that is not their intention. This is the experience i just had transferring money using the services of Money Gram. On Saturday XX/XX/2020 i paid {$500.00} ( XXXX XXXX XXXX XXXX ) to money gram for transfer to a relative in XXXX. This was one of the few occasions i have had to send money using money gram and the receiver who is a close relative of mine has been able to receive money transferred using money gram in the past with no problems. So as always i sent him the reference number and he went with his ID and details required to money gram agent in XXXX to try and get the money transferred but since Monday XX/XX/2020 he has kept going and always being told by the money gram agents in XXXX they can not complete the transaction and are unable to access the money so can not pay money to him. As i write today XX/XX/2020, the money has still not been paid to my relative who is the designated receiver. The money gram financial institution or agent in XXXX advised my designated receiver that there must be a problem with the transaction and the problem must be from Money Gram in USA and he should have the sender contact Money Gram USA and have transaction canceled and resent.
This is where i get very angry, upset and feel defrauded by money gram. i called money gram customer service ( XXXX ) right away and have been calling since Monday XX/XX/2020 to make them aware of the problem with the transaction and made them aware the designated receiver has not been able to receive the money ( {$500.00} ) i paid to money gram. They got the reference number of the transaction and came back to tell me the system shows the money has been received. This is where there exists a problem. Because it is a fact that my designated receiver has not been able to receive the money i sent through money gram and money gram on the other hand is telling me the money has been received.
I smell fraud here and i know in today 's world, hacking, identity theft etc can occur and for that reason there should be a system in place to safe guard money transfers and the onus is on money gram Payment systems Inc who have taken on the task as a business to provide such a service at a fee with the promise of safe and secure money transfers. Also, who is the onus on to proof that the money has been sent to the designated receiver. The onus is on money gram and money gram should be able to show when, where, which money gram agent disbursed the money and show documentation of the identity of the person the money was paid to.
Up to today XXXX with all the calls made to customer service Money Gram, they have not been able to confirm exactly where in XXXX If money really got to XXXX, which money gram agent disbursed the money and show documentation of the identity of the person the money was paid to. All they keep telling me is the money has been received.
That can mean anything. Any ones guess could be as good as my guess. Possibilities could include ; Money accessed along the way at any point of the transfer and being documented as has been received.
This is not acceptable and a failure of the money gram system and promise. I think consumers deserve a better service than this and money gram may have to stop promising safe and secure money transfers since that seems not to be always true and consumers and the public should be made aware of this risk and failure of the system and not count on any safe and secure transfers by money gram.
I am going to make this a mission of mine because i will not want anybody else to go through this type of experience.
Also just as banks, credit card companies, etc, who take peoples monies for business, guarantee to consumers to be responsible for any liabilities associated with failures of their system, Money Gram Payment systems Inc should be responsible for monies paid to them to transfer which do not get to the designated receiver period. If Money gram claim money has been received as I am being told, the onus is on Money Gram to show documentation of proof of the ID of receiver and exact money gram place and Money Gram agent money was disbursed otherwise Money gram should refund the money no matter what.
That assurance is needed to foster consumer trust in Money gram and also will make money gram make sure it has a system that is truly safe and secure. Otherwise, Money gram will be taking consumers for granted and for a ride.
This is the exact thing I am experiencing right now and do expect a quick attention to my case and a full refund of my money of {$500.00} ( XXXX XXXX XXXX XXXX ) without fail.
Thank you for your cooperation and quick attention to this very serious matter Sincerely, XXXX XXXX Cell # : XXXX Cc : XXXX XXXX XXXX XXXX XXXX Consumer Financial Protection Bureau Maryland XXXX XXXX XXXX XXXX
|
| 03/31/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
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( **PLEASE COMMUNICATE WITH ME VIA EMAIL ONLY** ) Miss XXXX XXXX XXXX XXXX XXXX.
XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX. ) XXXX XXXX XXXX XXXX XXXX XXXX Florida - U.S.A.
Federal trade commission, XXXX XXXX XXXX , XXXX XXXX XXXX, On XX/XX/2019 I purchased a money gram send money service at cvs located at XXXX XXXX XXXX XXXX, New York, NY XXXX for amount of XXXX XXXX XXXX XXXX XXXX ( {$470.00} ). on XX/XX/2019 i received an email from the intended recipient of the fund XXXX XXXX XXXX that he was denied by money gram due to incorrect middle initials as result of my error. he informed me via email that his correct middle initial was XXXX.. i immediately contacted money gram via their website platform for online chat customer service. i was denied service on this chat & instructed to call their customer service. i asked the agent to please request a call back service. multiple online chat representatives informed me that they do not call back & i must call them. i attempted to use their website to send a message. their website message intake did not function due to technological error. i then used the email address for their customer service customerservice@moneygram.com. i sent them three emails with a detailed message explaining the error with the initial, the complete information that i has used to initiate the transaction, the correct information, my contact phone number with a note stating that since it was a dormitory room i was able to receive only incoming calls that my access to phone was limited & i requested a call back from their customer service. the emails included copy of the purchase factor as an attachment. on XX/XX/2019 i received a phone call at my instructed number in the email to money gram + XXXX XXXX XXXX XXXX XXXX the representative said she will not help me & i have to go find a phone that is able to make outgoing calls & call them. i immediately proceeded to the nearest pay phone.
my initial call from the nearest pay phone to my residence was at approximate time of XXXX - XXXX on XX/XX/XXXX, XXXX in the first conversation with a male representative he asked me the following questions : the purpose of the transaction, my relationship to the receiver, number if years i have known the receiver, my method of communication with the receiver, last time i have seen the receiver, if i am a u.s.a. citizen, my phone number, if i work for a government entity. after answering all the questions i requested to refund the transaction. he placed me on an extensive hold after which he issued me reference number XXXX he told me that i must email to him copy of my id. to email address XXXX. upon returning to my residence in less than 15 minutes i sent him the id. via email & he called me & confirmed that he received it. i do not recall how our conversation ended exactly as i was in a rush to pick up the funds that i had an obligation to send to the intended recipient.
due to medical issue i had to use a taxi to & from the location which cost me {$10.00}.
i promptly went to the original location of the transaction as i proceeded to receive the funds the screen of the cvs staff showed an error message that prevented me from obtaining my funds. i waited at the location for 30 minutes. the error displayed on the register of cvs & on the money gram machine on site.
i proceeded with my injured foot & hands to the nearest pay phone. i placed 3 calls to the company & each time was denied service due to claim that they could not hear me.
i asked to use a mobile phone from a local business who is a witness to the approximately 7 calls placed betweenez approximately XXXX - XXXXXXXX XXXX to money gram.
each time i used the mobile to call money gram i was placed on hold between 15 - 25 minutes. each time i received confirmation that the funds were ready for pick up.
each time i returned with my injured foot & hands from the cvs to the local business to use their phone. this took according to the cvs store staff about three hours.
in the last two calls they told me that they are not sure why the transaction is in review after extensive hold & repetitive confirmation they issued me reference number XXXX i returned to the store to pick up the funds. they screen for the cvs register still showed there was an error.
i walked down with my injured foot to the local business & made the last call at about XXXX. the agent did not give me a proper reply as to why the transaction incurred so many issues. at time of roughly XXXX on XX/XX/2019 i was able to pick up the funds.
after the first conversation from the pay phone that i decided to cancel the transaction for a refund i believe that the nature of the questions specifically the question how do i communicateate with XXXX XXXX & when was the last time i saw XXXX XXXX was extremely unusual. the initial call about XXXX - XXXX XXXX from money gram agent who refused to help me & said i must use a pay phone was also unusual. the cvs store staff found very unusual the number of hours & complication with this transaction.
i would like to report this business for discrimination, intent to fraud, unprofessional conduct, & the appropriate category for reporting personal information as referenced in the paragraph above.
if there is a recovery fund for this claim against this business please allow me a financial award.
my sole intention is to report this business for cessation of all their activity without any ability for any reconciliation. in the many years i have lived in the united states of america i have not dealt with a customer service team such as the team for money gram with exception of XXXX XXXX which operates along the same unethical, negligent lines of conduct.
i hope that their business is ceased by the government & no additional persons are harmed by their outmost unprofessional manner of business.
please find copy of factors for the transaction on the following pages.
XX/XX/2019 > Original reference number XXXX XX/XX/2019 > second issued reference number XXXX XX/XX/2019 > third issued reference number XXXX respectfully, Miss XXXX XXXX XX/XX/2019 2019
|
| 04/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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|
Web |
Servicemember |
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Hi, I am writing to request your intervention in a matter with Moneygram International. I paid {$1500.00} cash for a wire transaction using a Moneygram Kiosk in a XXXX store. This transaction was conducted on XX/XX/2022 at XXXX. The kiosk was located inside of the following store : XXXX XXXX XXXX XXXX. XXXX, Georgia. XXXX. The kiosk does not accept cash. Instead, I paid the aforementioned funds ( {$1500.00} ) to the cashier. Per Moneygram, the funds were supposed to be deposited on XX/XX/2022 into an account at XXXX XXXX XXXX XXXX XXXX XXXX. Said account is registered to my family member ( XXXX XXXX XXXX ). The deposit was supposed to be placed in his checking account ending in XXXX.
As of XX/XX/2022 that did not happen. Upon checking the status of the transaction, I learned of this and reached back out to Moneygram via phone. Before ever researching this matter, Moneygram agents in customer service got on the phone told me not to worry. The money would be deposited. Instead, I panicked, demanded a full refund and asked to have the call escalated. After speaking with the agent, the call was escalated. I demanded a refund again. Moneygram reps refused to issue a full refund alleging their system shows the funds were sent. However, the status online showed the funds were " IN TRANSIT ''. Moneygram then told me they were going to investigate the matter. Again, I said NO! I don't want or need an investigation, just give me my refund so i can process this in a more efficient and secure way. After all, It was clear and evident that Moneygram could not process it as intended.
After providing my email address information for follow-up, Moneygram led me to believe they were going to keep me posted regarding this investigation. Several days passed before i reached back out to Moneygram. Nothing changed regarding the alleged investigation. No email was sent. At that point, I reached out to the Bank in XXXX XXXX via email to spark an investigation from their end. I also had the receiver ( XXXX XXXX XXXX ) speak with the Branch Manager of the bank to further address the matter. In the process of doing research and speaking to Moneygram, I learned their idea of an investigation meant sending an email to the bank.
After speaking to the reps at the bank in XXXX XXXX for confirmation, I/we learned that there was no intel regarding this transaction ( Reference # XXXX ). To our surprise, Moneygram had not reached out to the bank via email as the Moneygram reps alleged. In fact, they did not send an email or attempt to reach out via phone, despite the information i provided to help expedite their alleged investigation. In learning that, I asked for a copy of paperwork on their part to showcase where the my funds actually went. Moneygram refused. I asked for proof of the email they allegedly sent. Moneygram refused. I also asked them to provide me a copy of their Refund Policy in line with the reasons they cited to thwart my requested refund. Moneygram refused. I also asked for the email address to the bank where they sent the email to. Moneygram refused.
Opposed to providing me ANYTHING related to my case, Moneygram informed me they had up to 90 days to investigate this matter. I asked them for a copy of that policy in writing via email. Moneygram refused and told me i could not receive that kind of documentation until the case was closed. So ... I made a purchase for a service which wasn't rendered. I did not get ANY answers or proof to make me better understand the error which caused this. Furthermore, Moneygram is not taking this process serious at all. Their reps are not taking time to be of proper help. Instead, they are merely reading notes from the system, and alleging they are expediting the claim without anything to showcase it, The reality of the matter is, i feel robbed of my money, deceived, and cheated. In fact, this is an act of fraud and deception on the part of Moneygram. If/when a customer pays for a service and that service is not rendered, a refund should be given without delay. I did not authorize an investigation or ask for one. I asked for a full refund more than once. After all, Moneygram doesn't know why this money was sent. It could have been sent to help my family pay for a loved one 's life/death medical procedure. If that money was needed to pay for something that critical and Moneygram is refusing to issue a refund, what happens when the person dies? Does Moneygram attend the funeral? Pay for flowers? Pay for funeral arrangements? Send the check to the funeral home on behalf of the deceased? These are the things that Moneygram is inconsiderate of while being deceptive in their practices and lying about an investigation that is not taking place... all in an attempt to prevent a refund.
As of XXXX XXXX, 2022 it has been 21 total days since this transaction. Moneygram still has not offered a refund. I received two emails from their Global Complaints office with useless information. Nothing in the email was helpful or reassuring. It is sad that a customer has to learn about deceptive policies and their helpless staff ONLY in situations like this. Please render any assistance you can offer with this and compel Moneygram to issue a refund. All of the deception and lies regarding an imaginary investigation is not cool. I have been a moneygram customer for many years and this situation has left a sour taste in my mouth regarding the way they do business and their lack of seriousness. I appreciate your assistance and thank you.
|
| 04/19/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
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Moneygram has been holding {$84000.00} of my money for over 7 weeks now and is not refunding me.
On XX/XX/XXXX and XX/XX/XXXX, I paid 48 bills to XXXX XXXX via Moneygram at their agent XXXX using XXXX billpay app. They all went through at the stores without any issues. Moneygram charged and collected {$4.00} per transaction, and each transaction, including that {$4.00} fee, was for {$4000.00}. All transactions were accepted but Moneygram only paid 27 of the bills. 21 did not get paid for a total of {$84000.00}. I called Moneygram on XX/XX/XXXX and asked them to please process the payments. They said they could not, and that I would have to go to a moneygram store/agent and have those payments refunded to me. I spoke with 3 different customer service representatives and was told that I could go to any Moneygram agent and have the agent call XXXX and ask for the escalation department at which time they would authorize the agent to refund me the money. This did not work after multiple attempts at multiple stores/agents, even going back to the original stores where the transactions were done after multiple phone calls to Moneygram in between all of this running around, getting rejected and accused of scamming. The customer service representatives were not helpful at all, even making me try and guess which stores I needed to go to after originally telling me I could go to any moneygram/store agent. The Moneygram agents in the store did try to help me by calling the XXXX # and asking for the escalation department, but after spending 30 to 60 minutes on the phone, they were still not authorized to refund the money. It was a nightmare. An embarrassing, humiliating, frustrating nightmare. I made numerous calls to Moneygram all of which got me nowhere. It should be noted that multiple review websites have numerous complaints about Moneygrams customer service department, including consumer affairs having over 600 complaints registered on their site alone regarding Moneygram. Frustrated after having spent an entire 2 days driving around trying to get my money, I pulled my car over and XXXX until I found the number to the corporate headquarters in XXXX, Texas, XXXX, and finally spoke to someone named XXXX XXXX in analytics who was able to pull up each of my transactions and could see which ones were processed and which were not. XXXX printed them all while I was on the phone with him, confirming that they were indeed done correctly on mine and the XXXX agents end, and that Moneygram owed me a refund. He then forwarded these to their compliance department. He said he would ask that they issue me a refund check and would do his best to get it escalated. He said it may take 7-10 business days. This was on XX/XX/XXXX. I have called XXXX repeatedly since then and get the same answer every timeit has not been approved yet. I called on XX/XX/XXXX and asked to speak to someone in Compliance department. I was transferred to XXXX in compliance. I explained to him my situation and he knew who I was. He gave me the case number that had been assigned to my refund, # XXXX. He was familiar with my case and said it was just waiting approval from the compliance department director. I explained to him that it had now been over 5 weeks that Moneygram had held my money and wanted to know what the delay was. He could not answer that question other than that it had to be approved by the director. He told me he would ask her, the director, about it and circle back with me that day. He did not. I waited a week and called him again XX/XX/XXXX and XX/XX/XXXX, leaving voicemails. He finally returned my call late on XX/XX/XXXX giving me no answer other than he would try to get his director to call me that afternoon. She did not. Moneygram has now held my money hostage, and I assume in their bank account drawing interest, for over 7 weeks now. {$84000.00} for 7 weeks!! I have repeatedly told them that I would be fine if they would just process the payments, which is what I paid them to do, or else they needed to refund me the money. I am at my wits end and really need my money! I had to scramble and borrow money to pay the bills that Moneygram did not pay yet they have my money to do so! In my mind, it is theft! I do understand that it is a large amount of money which causes people to speculate and scrutinize my bills, but it is nobodys business what my credit card balances are. I paid Moneygram to perform a service that they offer to the public. Whether it was a glitch in their system that caused 21 payments to not be paid or unwarranted scrutiny on behalf of Moneygram, I do not know. I would like to believe it was just a glitch as 27 payments did in fact go though. However, the fact that Moneygram is NOT processing those 21 payments nor giving me a refund, I have to question their business practices and am exploring as to the legality of their keeping my money for over 7 weeks now. Just keeping it! I have been patient, compliant, and have given them more than ample time to refund my money. They have no valid reason AT ALL for keeping my money. Can you please help me? The phone numbers i have for Moneygram are 1. XXXX is XXXX and 2. XXXX number is XXXX. I have kept meticulous records of my many, many phone calls to Moneygram with the dates, names and conversations Ive had. I also have receipts for each of the 48 transactions. I will attach a couple of them for you to see. Thank you in advance for any and all assistance provided.
|
| 11/30/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
Servicemember |
|
On XX/XX/XXXX and XX/XX/XXXX I purchased a total of 4 Money Orders valued at a {$1000.00} each from the XXXX located in XXXX XXXX, Ca with a overall total value of {$4000.00}. The reason I purchased the Money Orders is at that time I was considering moving into an apartment complex if the Apartment Units that I toured between the days of XX/XX/XXXX and XX/XX/XXXX had suitable units for me. I toured 3 to 4 apartment complexes and misplaced or lost one of the Money Orders on the XX/XX/XXXX. I viewed a few more apartment complexes on XX/XX/XXXX and while I was viewing a few apartment units the rest of my Money Orders were stolen since the apartment complex was in a bad area.
Upon discovering that my Money Orders were missing I attempted to go back to the XXXX where I purchased the Money orders from. The employee working at the Money Center and who I purchased the Money earlier that morning informed me that there was nothing that they could do to void the money orders. The employee then informed me to reach out to MoneyGram to void the money orders and to get a refund. Since I lost the money orders on a Saturday I had to wait until early Monday morning to speak to MoneyGram since the office was closed for the weekend.
On XX/XX/XXXX I reached out to MoneyGram via e-mail and telephone and received a response from them at XXXX XXXX pacific standard time. MoneyGram responded to my email and informed me that one out of the four money orders were found and cashed and informed me that the other three money orders were still outstanding and were not cashed. They gave me instructions on how to request a refund and to get the refund process expedited since the other money orders had not been cashed yet.
I filled out the claim cards as MoneyGram requested and sent it to the email given to me so that the process can be expedited. I also received a phone call from a MoneyGram employee on XX/XX/XXXX at approximately XXXX informing me that they were in the process of getting me a refund and had already processed one for a refund. The employee also informed me that he would locate the remaining two money orders and process a refund as well.
I also had to pay an additional {$18.00} processing fee to get my refund. I approved MoneyGram to deduct the processing fee from my refund amounts. MoneyGram also stated that it was {$18.00} each for each money order that had to be refunded. Nine days after submitting the proper documentation to request a refund, I received an email from MoneyGram stating that the other two money orders were cashed on XX/XX/XXXX, the day after I informed MoneyGram that my money orders were lost/stolen.
In the email MoneyGram informed me that I can request a copy of the cashed money order and can receive an expedited copy of the cashed money orders if I pay {$24.00} for each cashed money order online. I paid a total of {$72.00} to receive a copy of the cashed money orders. After receiving the cashed money orders I called the MoneyGram customer service and asked what should I do with the copy of the cashed money orders in order to receive a refund since they were stolen and cashed.
The employee that I spoke to informed me that I should speak to my financial institution on reimbursement procedures. I called my bank and informed them of what the MoneyGram employee told me and my bank stated that it should be MoneyGram that should be reimbursing me because the money order was from them and not my bank.
I called MoneyGram again and informed them that my bank has no reimbursement procedures because the money order was not from my bank. The MoneyGram employee I spoke to then informed me to speak to the financial institution where the money orders were cashed at and that I should ask them for my refund. The MoneyGram employee also informed me to file a police report and I informed the MoneyGram employee that there was already a police report filed.
On XX/XX/XXXX I decided to speak to one of the financial institutions where one of the money orders were cashed at and the banker at XXXX XXXX XXXX that I spoke to informed me that there is nothing that they can do on their end and also stated that MoneyGram should be the one handling the refund policy. The banker attempted to help me by calling the customer service line provided on the MoneyGram claim card and spoke to an employee at MoneyGram.
The XXXX XXXX Banker asked the MoneyGram employee on refund procedures and the MoneyGram employee hanged up on the banker and gave him no information on refund procedures for lost/stolen money orders. MoneyGram has no fraud department that I can report to and the employees whom I have spoken to from MoneyGram are from different countries.
Since MoneyGram outsources their customer service to foreign countries the employees that are receiving customer service calls are not familiar with reimbursement procedures in the United States. My bank and the bank where the money orders were cashed as well as the XXXX Sheriff all have stated that it should be MoneyGram that should be processing my refund since, they failed to void the money orders after I informed them that they had been lost/stolen. Two money orders were cashed a day after I informed them that the money orders were stolen. MoneyGram also failed to void the money orders after I submitted the required claim cards a day prior to the other two money orders being cashed.
|
| 11/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I am contacting you with regards to a transfer that was canceled by Moneygram, for which I have requested the respective refund to be sent to a new destination country, XXXX, where I currently reside ( request for which I was given the reference number included in the subject of this email ).
I moved from the USA to XXXX in XX/XX/XXXX. As I wanted to close all financial accounts there, I transferred my remaining funds ( XXXX {$1900.00} ) from my XXXX XXXXXXXX XXXX account to my XXXX XXXX account using Moneygram ( transfer reference # XXXX, XX/XX/XXXX ). The money was withdrawn only a couple of days after, but it was taking longer than expected to receive it in the destination account. As this situation remained for a couple of weeks, I called Moneygram Customer Service asking for an update. They explained the transfer was pending because needed to confirm some details about my XXXX account. After doing so over the phone, they told me that it was all OK and that the transfer would be received in the following days. As a consequence, and given that I wanted to prevent unintended charges from my XXXX XXXX XXXX ( considering that the account was in {$0.00} ), I proceeded to close such account. However, weeks went through and the transfer wasn't been processed. Only after a month, I received a notification that the transfer was canceled by Moneygram ( for reasons that were not informed to me ) and a refund was sent to an office in Massachusetts, which I was of course not able to collect because I had moved out months ago ( refund reference number XXXX ).
I submitted an official request to Moneygram for the refund to be sent to XXXX, instead. They asked me to email additional documents ( copy my passport, entry stamp to XXXX and transfer receipt ), which I did on XX/XX/XXXX. The request was seemingly approved and I got a notification that the money was ready to be picked up here in XXXX, under the reference number XXXX. However, when I went to a Moneygram office to collect it, I was told that the money was not actually available here, but had been sent to the USA ( which I asked them to give me in writing ). I immediately called Moneygram Customer Service who said this latter transaction was reversed for an unknown reason, so I submitted a new request asking for the same solution, and their response was that it would take a couple of days so I should call for an update in the next week. I think the last complaint number I got was # XXXX. From then on, I kept calling them on weekly basis, and it was always the same : I would be referred many times to a more " specialized '' team ; I would have to repeat the story many many times, because seemingly they didn't have all the information under XXXX case number -or they didn't look ; I would be told that for an unknown reason my request was not solved ; and I would ask them to file a new request, to yet again be told to call on the next week ( sometimes they also asked me to send again the documents by email ).
These XXXX hours weekly international calls continued for months, and I had to incur in all the associated costs, as well as the concern of not having enough funds at my disposal, which became more severe after the pandemic hit. At some point, I stopped calling because the process was so time and resource-consuming, and leading to too much stress, with no solution in sight. Throughout this period, I never got an explanation on why were these requests not being processed, especially considering that my request for the refund to be sent to an office in XXXX had already been approved once.
I submitted a complaint through XXXX on XX/XX/XXXX. The company 's response was on XX/XX/XXXX, saying that the refund was going to be done in XXXX as soon as possible, but it provided confusing information in how to do so, speaking about different places ( I quote : " we have created a MoneyGram money transfer transaction identifying you as the receiver. You will be able to pick up this transaction at any MoneyGram agent location in Illinois. To obtain your refund, you will need to complete a MoneyGram Money Transfer Receive Form at the agent location. When completing this Receive Form, please identify, MoneyGram as the Sender in both the first and last name sections of the Receive Form where it requests Sender information. The MoneyGram reference number we have created for this refund is XXXX and is ready for you to pick up in XXXX '' ). In addition, I moved out of XXXX and back to XXXX on XX/XX/XXXX. Hence, I was not even able to try to fill such a Form in XXXX.
In this situation, I emailed the company explaining the situation and asking if XXXX of the following options is possible ( in order of preference ) : a ) Can the amount of XXXX USD be sent to a MoneyGram office in XXXX or to my XXXX XXXX account, in its equivalent in pesos?
b ) If not possible, can the money be directly transferred to my XXXX bank account?
c ) If neither is possible, can I give powers to another person, to do the process in a MoneyGram office in XXXX?
They didn't reply, so I'm again back to moment XXXX, in which my money is being witheld without even obtaining an explanation of why is so, nor any response from the company whatsoever. I would thus want to insist, with this new complain, in XXXX of these XXXX options.
|
| 10/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
The information provided outlines the following. Due to the website, MoneyGram 's first order of business shows the acknowledgement of all the details due to the request to replace the Money Order as stated in number ( 1 ). As a result, a replacement amount was received on XXXX XXXX, of XXXX in an unsatisfactory amount not mentioned on their website, as well as an applied XXXX XXXX. Due to this, a call was made XXXX XXXX and XXXX of XXXX to discuss the matter, it was not resolved. As a reminder, a written letter outlining the details concerning this matter are stated in the letter in number ( 2 ). It includes the details of the reiterated request as seen in number ( 1 ), replacement, email sent, case resolved, letter of final review, amount of Money Order, Purchased Date, Replacement Date and Processing Fee. Therefore, in response to the letter, MoneyGram showed their lack of concerns due to an email stated in Number ( 3 ) that bear no truth to appreciating the opportunity to address questions or concerns of the customer. Instead, instruction details seen in number ( 3 ) were given to go to their website for a refund/replacement, something that's already been done.
Case number, name and serial number associated with the Money Order is not included as stated.
When and if this information is required, please contact me.
( XXXX ) XX/XX/XXXX Replacement Request Submitted XX/XX/XXXX Replacement Review Started XX/XX/XXXX Replacement Request is complete XX/XX/XXXX Email sent : Your case has been resolved.
XX/XX/XXXX Dear XXXX, Currently, your item remains uncashed. After final review, providing the money remains uncashed, a refund check will be sent to the address provided in your case. Please allow 2 weeks for standard mail delivery. After the 2-week period, if you have not received this item or any other notice, please reply to this email including your case number.
Sincerely, XXXX XXXX This is an authorized email from MoneyGram.
ref : XXXX : XXXX Serial Number : __________________ The Amount : XXXX USD Purchased Date : XX/XX/XXXX Replacement Amount : XXXX USD Delivery State : Florida XXXX Fee : XXXX USD Delivery Fee : XXXX USD ( 2 ) To Whom It May Concern : I am writing this letter to bring to your attention how unsatisfied I am with your company 's order of business. On XX/XX/XXXX, I went on the website to input information pertaining to a Money Order Replacement as indicated in the necessary fields. Below is the information stated on the website for the replacement status which also states the completion of the replacement as dated alone with a final review written in the letter below.
As a result of the case being " resolved, and a final review '' on XX/XX/XXXX as stated in the information below, and the letter provided by the website, the uncashed Money Order refund amount would be {$110.00}. With this being said, the reflected amount of the Money Order received on XX/XX/XXXX was for {$18.00} instead of the {$110.00}. However, during my review of the invoice sheet, I noticed that a XXXX XXXX of {$91.00} has been applied the " day after '' the final review was made concerning the refund. More so, there's nothing on the website to reflect as to the reason why the XXXX XXXX was applied when the case was already resolved on XX/XX/XXXX sent by email at XXXXXXXX XXXX. Therefore, I deem this matter to be unprofessional as it is not an oversite, it was done deliberately.
Please correct this matter a.s.a.p. in order to resolve this situation to bring it to a closure. I look forward to hearing from someone soon.
Replacement Request Submitted : XX/XX/XXXX Replacement Review Started : XX/XX/XXXX Replacement Request is completed : XX/XX/XXXX Email sent : Your case has been resolved. XX/XX/XXXX Dear XXXX, Currently your item remains uncashed. After final review, providing the money remains uncashed, a refund check will be sent to the address provided in your case. Please allow 2 weeks for standard mail delivery. After the 2-week period, if you have not received this item or any other notice, please reply to this email including your case number.
Sincerely, XXXX XXXX This is an authorized email from MoneyGram.
ref : XXXX : XXXX Serial Number : __________________ Amount : {$120.00} Purchased Date : XX/XX/XXXX Replacement Amount : {$110.00} Processing Fee : {$18.00} USD ( XXXX ) Dear Customer, Thank you for contacting MoneyGram. We appreciate the opportunity to address any questions or concerns you may have.
Please be informed that a refund/replacement can be requested online. Please kindly go to our website at www.moneygram.com. Once there, please scroll to the bottom of the page. On the left under the " support '' headline you will find a link called " XXXX XXXX ''. Please click on this link. Next scroll roughly to the middle of the page and follow the instructions you will see after you click on the box titled " Money Orders ''.
Should you have additional questions please call XXXX.
The operating hours are : Monday - Friday : XXXXXXXX XXXX - XXXXXXXX XXXX CT Saturday - Sunday : closed Sincerely, XXXX XXXX XXXX XXXXXXXX MoneyGram International XXXX : XXXX : ref
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| 01/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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|
Web |
Older American |
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Money Gram has defrauded and cheated me, a senior citizen, by first charging exorbitant processing and service fees for 3 money order replacement requests and then completely stealing my all money and refusing to reissue new money orders for another XXXX money order replacement requests.
I purchased numerous money orders, from MoneyGram, at XXXX. I deposited XXXX ( XXXX ) of them in my checking account at XXXX XXXX XXXXXXXX and MoneyGram refused to pay them. I contacted them and was told to go to their site on-line to redeem them. I followed the instructions for all XXXX on XX/XX/2021. The site information stated that there was an {$18.00} processing fee and the replacement value was the amount after the {$18.00} processing fee was subtracted. However, when XXXX ( XXXX ) of the money orders there was an additional exorbitant Service Charge on each.
1 ) {$230.00} was charged a Net Processing Fee of {$18.00} and a Service Charge of {$63.00} resulting in the Net Amount of {$140.00} for the {$230.00} money order.
2 ) {$500.00} was charged a Net Processing Fee of {$18.00} and a Service Charge of {$54.00} resulting in the Net Amount of {$420.00} for a {$500.00} money order.
3 ) {$500.00} was charged a Net Processing Fee of {$18.00} and a Service Charge of {$54.00} resulting in the Net Amount of {$420.00} for a {$500.00} money order.
Your date of birth is requested on the Money order replacement form. Why? Your date of birth is not required to purchase or use their money orders. Consequently, could age have been the deciding factor to make a decision to price gorge, for fees and service charges, on some of the money orders and to just cheat me out of all the rest of the money for the others?
After one month, when no other money order replacements had been received, I contacted them regarding the other XXXX ( XXXX ) money order replacements still not received. They claimed that they hadn't even received requests for the other XXXX ( XXXX ). I could not get any results from using either the link they provided in their email response or the original money order serial number and amount.
The following shows that the money order replacement requests were submitted.
1 ) XX/XX/2021 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Oklahoma, XXXX Case # XXXX Dear XXXX XXXX, Your Money Order replacement request has been received. Your case number is XXXX. Please allow 7 total business days to process your request. To follow the status for your case, click on the following link XXXX XXXX XXXX XXXX 2 ) XX/XX/2021 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Oklahoma, XXXX Case # XXXX Dear XXXX XXXX XXXX Your Money Order replacement request has been received. Your case number is XXXX.
3 ) XX/XX/2021 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Oklahoma, XXXX Case # XXXX Dear XXXX XXXX, Your Money Order replacement request has been received. Your case number is XXXX.
4 ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Oklahoma, XXXX Case # XXXX Dear XXXX XXXX, Your Money Order replacement request has been received. Your case number is XXXX XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Oklahoma, XXXX Case # XXXX Dear XXXX XXXX, Your Money Order replacement request has been received. Your case number is XXXX 6 ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Oklahoma, XXXX Case # XXXX Dear XXXX XXXX, Your Money Order replacement request has been received. Your case number is XXXX.
XXXX ) XX/XX/2021 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Oklahoma, XXXX Case # XXXX XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Oklahoma, XXXX Case # XXXX Dear XXXX XXXX, Your Money Order replacement request has been received. Your case number is XXXX XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Oklahoma, XXXX Case # XXXX Dear XXXX XXXX, Your Money Order replacement request has been received. Your case number is XXXX Please see attached files, from my follow-up on the missing money order replacement requests, via chats with MoneyGram customer service representatives .
I then went back to the site given, by the MoneyGram representatives, but was unable to process and upload pictures of the documents ( provided by the bank ) because after many attempts. The site kept stating that the catcha was not correct, and then it sent a message that the site was not working properly. This happened at several of MoneyGrams divisions when I tried to upload copies of my money orders.
One of the MoneyGram agents stated that the back of the money order stub stated that there would be penalties after one year. I am enclosing, the front and back, of several money order stubs I purchased and there is NO notation of this on either. See attached file.
I am still owed for XXXX ( XXXX ) money orders in the amounts of {$500.00} ; {$500.00} ; {$750.00} ; & XXXX ; & {$500.00} totaling {$3000.00}. I would like to have replacement money orders without any processing or service fees taken and refunds on the other exorbitant service charges and fees taken from the XXXX money order replacements.
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| 11/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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|
Web |
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We've been the victim of a scam on XXXX XXXX XXXX involving sending money to XXXX for an apartment lease for our daughter. I reported the fraud to the company ( MoneyGram ) and they responded by closing my account. I'm making this complaint for two reasons : 1 ) I think MoneyGram does not put nearly enough emphasis on NOT sharing their reference code ( especially for first-timers like myself ) 2 ) People should be aware of scams like this. It preys on people who are unfamiliar with wiring money plus it leverages MoneyGram 's lack of emphasis on warning to " not share the reference code with anyone other that the receiver ''.
Summary : Our daughter is starting college in XXXX and we find a XXXX XXXX XXXX ad that looks good. It's cheap, clean and close to the center of the city. We ask him some questions by email. He responds reasonably ( calling himself XXXX XXXX XXXX and we tell him we're interested. He says he lives in XXXX ( an hour plane flight ), His family owns the unit and when he needs to show it, he flies to XXXX. He wants to make sure we're serious so he made a request that sounded reasonable at the time : He asks us to wire money to our daughter and send him the receipt as proof that the money is there, then after he has proof, he'll fly to XXXX to show the apartment. If our daughter likes it, they both go together to a MoneyGram store where she can get the money by presenting her photo ID, then she can give him the money. We found XXXX XXXX on XXXX and he indeed lives in XXXX. We thought he was legit ( because we don't do this type of thing much )!
We sent a transfer to our daughter on XX/XX/XXXX using MoneyGram ( " XXXX '' asked us to use that service in particular ). We received an email receipt from MoneyGram for the transaction that we later forwarded to XXXX.
Our daughter arranges a time with XXXX to see the apartment. A few days later ( but before our daughter sees the apartment ) XXXX contacts us again and says he has another interested party who will pay 6 months rent up front. He wants us to send two additional months rent up front by the same method or he'll have to give it to the other party.
On XX/XX/XXXX, we agreed and sent the additional funds to my daughter. After second transaction is completed there is a final pop-up on the website that repeated the same security warinings that they had display previously but this time I notice the last warning was, " do not share the reference number with anyone except the reciever ''. The reference number was on the first receipt that I had already forwarded to XXXX. I also notice the status of my first transfer says " complete '', the status of the second transfer says " money ready to pick up ''. My stomach sinks. I think, why would the status be different if she hasn't picked up either transaction yet? Then I realize all " XXXX '' needs to do is create a fake ID with my daughter 's name and with the reference number anyone can take that money.
Always thinking the best of people, I sent him the second receipt BUT with the reference numbers replaced with XXXs and explained to him the warning I was given. I hoped this would be good enough proof. I was hoping to give him a link to the MoneyGram website that has the warning ... but after scouring the site I found nothing on that particular subject. Of course he replys back that he must have the reference number.
Later on XX/XX/XXXX I contacted MoneyGram through their website page " general questions or feedback ''. I gave them the same lengthy story and asked them to confirm that the status " complete '' means that the money had indeed been picked up by someone. Their response was not immediate so the next day ( I think ) I called them by phone and told my story again to a person who created a case # XXXX. They confirmed that the money was taken and were able to tell me that the birth date on the ID of the person that picked up the money was different from my daughter. They also said, if I was interested in requesting criminal complaint, I could contact XXXX. I did that and received an autoreply on XX/XX/XXXX that they received my request. The next day I received another response that the email address I was given was for communication with law enforcement only. They had given me an incorrect email address. I gave up because I didn't think they could find the faux " XXXX '' anyway.
A few days later, still bothered about the lack adequate visibility of the warning " don't share the reference number '', I try logging into MoneyGram to make a complaint about it on their website. I can't login. I call them and spoke to a person who, after looking at my file, says something like, " we suggest you find another service ''. I suppose somehow they think I'm scamming them. I confirmed with them that my daughter can still pick up the second transaction even though I no longer have an account. They confirmed that I could. That was my last contact with either party.
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| 12/10/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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Transaction date XX/XX/2019My brother ( The Sender ) sent me an amount through MoneyGram from XXXX XXXX to United State, and Im ( The Receiver ) Receive Method : Cash Pickup, I went to Walmart Supercenter at ( Money Center services ) to pickup the money, the Walmart employee at money center asked me to provide her 1- The reference number, 2- Identification ( passport ) 3- Enclosed envelope shown my address I followed her instructions and provided her all of what she been asking me to process my transaction then later on, she refused to confirm my identification ( passport ) which is she doesnt consider my passport as an Identification.
So, she asked me to provide her a secondary identification, i told her like what? She told me US passport, US government ID, Social Security ID, US driver license, etc .... I told her I dont have secondary ID such as what she mentioned because I am an international Student, I could give you my student visa, she refused to take my student visa which is from US government. So I couldnt pickup the money, so I told her can I speak with your supervisor, so someone came I dont know if her supervisor or just like her an another employee ( second employee ) so the second employee was talking to the first employee about whats going on? She asking her with staring eyes, are they need secondary ID to process it?
So, the second employee told me we are sorry we can not give the money, I told them, Thank you, and then I left. I went to an another branch of MoneyGram at CVS pharmacy to pickup the money.
The employee at there was helping me to process the transaction, but they have an issue with transaction, which is an errors at their system, so they can not process it, they advised me to contact MoneyGram, and they showed me where the phone at for the MoneyGram so I picked up the MoneyGram phone service at CVS pharmacy and I been waiting for like like more than 15 minutes to talk to just talk to MoneyGram agency, then the agency speak with me, he asked me about reference number, and my name, my address, all my information on my passport such issuing city of my passport and the valid date of my passport, expiration date of my passport, my passport number ID, my birth date, he took all my information in my passport. And then, he took my Sevis ID number related with my XXXX document, he took my student ID number, and my student visa, and I been wondering why he took all these information? I told to the CVS pharmacy employees I think they are not MoneyGram they are scammers!!!! They scamming, or fraud on me! I was shocked how is an official agency at MoneyGram asking me about all these information, and taking all my identity! What I know they need reference number, and ID, thats it! So, then MoneyGram gave me a new reference number. I been at CVS pharmacy four hours just like Im wasting time, even the CVS employee was mad at MoneyGram agencies about their behavior how they serve us with bad service I havent seen in my life like this! I talked to my brother I told him about the story about whats going on! So My brother visited in person, and communicate by the phone with XXXX XXXX XXXX Quick pay service which is a service branch is MoneyGram service in XXXX XXXX. So they said well communicate with money gram by email but no response from them. So I have documentation such as : bank statement, and conversation between me and MoneyGram agency.
MoneyGram telling me let the sender speak to us, so I told to the send to talk to MoneyGram ( my brother ) while my brother talking to them regarding about the issues, the MoneyGram told to my brother let the receiver talk to us! And we been in this issue like a month now! The MoneyGram screwed up everything! We can not refunding the money back! I have an open case with police department I am writing my complaint that Im struggling and need help, and support to get my money back, and prevent the scam and fraud! I been victim and Im about to sue the MoneyGram company, and refund my money back as soon as possible! MoneyGram claiming that I received the money but I havent received anything! Which is surprising and shocking me about their information which is false information, and inappropriate processes.
Thank you so much, My best regards.
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| 01/31/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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|
Web |
|
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Summary : Date : XX/XX/XXXX @ XXXX CST ; Amount sent from US to XXXX : {$1000.00} USD and service fee {$5.00} ; Status : Has not received ; Receiver bank, XXXX , XXXX, XXXX : XXXX XX/XX/XXXX, XXXX has never received the amount of {$1000.00} for the receiver account ; Method of payment : MoneyGram account deposit.
Details : I used MoneyGram account deposit service ( via MoneyGram.com ) to provide a direct deposit of {$1000.00} USD from the United States to XXXX to my beneficiary on XX/XX/XXXX at XXXX CST -- via beneficiarys account and swift code number. As of today ( XXXX XX/XX/XXXX as of writing ), my beneficiary still has not received a direct deposit of {$1000.00} USD. Weeks and months went by my beneficiary still has not received the funds. I called MoneyGram and they open a new case, CRM. It took MoneyGram almost 90 days, to respond back on XX/XX/XXXX. MoneyGram stated the agent confirmed the money was paid, and they closed the case. MoneyGram respond was so vague, that they did not provide who, what, when, why, where, and how. My beneficiary was not able trace which bank in her area she should go to in order to claim a loss of {$1000.00} USD associates with the reference no .
I have been providing all the supported documentation ( e.g., beneficiary banking statement, receiver confirmation letter ) to MoneyGram and they acted like nothing ever happened and they could not do anything about it, they suggested my beneficiary should speak to her bank, XXXX, to resolve this issue. My beneficiary went to her bank, XXXX, and they provided a confirmation letter that they did not received a fund through the 8-digit code, . XXXX has not yet paid at the counter for the receiving code and has not credited the amount of {$1000.00} USD ( XXXX VND ) from XXXX XX/XX/XXXX to XXXX XXXX, XXXX to the receiver account number .
I have been spending so many hours to call and email MoneyGram, but they were not able to resolve this matter. MoneyGram claimed that the transaction was previously successfully deposited to the receivers account on the XXXX XX/XX/XXXX and on the XXXX XX/XX/XXXX. But the receiver bank statement does not have a deposit amount of {$1000.00} USD.
As mentioned above, MoneyGram suggested the receiver should investigate this matter. The receiver and I had already authorized MoneyGram and XXXX to investigate this lost money. I instructed XXXX to find out this lost money ; on XXXX XX/XX/XXXX @ XXXX ( GMT +7 ), XXXX reached out to MoneyGram to provide the details that Sacombank has not received the fund or paid the amount of {$1000.00} USD to my beneficiary, but MoneyGram refused to speak to XXXX . MoneyGram suggested that sender should investigated this matter. MoneyGram was not being helpful to investigate this matter they kept providing the wrong suggestions/confusions to the senders and receiver bank in order to cover up their fatal flaws. I suggested to do three ways call over the phone, but MoneyGram refused to work with a third party per their policy. I have been trying my best to have both banks working together to resolve this matter. MoneyGram needs to stop pointing fingers and start to get your act together to work with a third party to remediate this situation, my beneficiary and I had already authorized you to conduct a research on this matter. My bank, XXXX XXXX XXXXXXXX, is no longer able to get the lost money back because it has been over 90 days. I am escalating Consumer Financial Protection Bureau and public for help.
I am asking MoneyGram to refund {$1000.00} USD back to my debit card so I can move on with my life. I will never use MoneyGram account deposit anymore. MoneyGram had cause so much of my downtime, lost of sleep and appetite. MoneyGram needs to relax on their policy and allow up 12 months instead of 90 days rule ( e.g., if the fund is not claimed at a bank transactional office within 90 days then the money may not be recoverable ). MoneyGram took almost 90 days to investigate a case and it took my bank almost four months to investigate a case, therefore you would need to relax on this rule. Please stop banning my MoneyGram online account for no reasons -- I did not do anything wrong.
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| 10/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
Servicemember |
|
This is a complaint about MoneyGram with a sprinkle of shame towards XXXX XXXX : On XX/XX/2022, I received a call from a fraud specialist at my bank, XXXX. They stated that there was suspicious activity on my account. While I was on the phone with the fraud specialist I received an email from MoneyGram thanking me for setting up an account with them. I have never used MoneyGram in my life and never had any plans to use MoneyGram in the future. I realized the person I was on the phone with was a scammer who was impersonating a fraud specialist from XXXX. In less than five minuets the scammer had access to all my bank account information and personal information, he made a {$2500.00} MoneyGram ( after all the fees it totaled {$2600.00} ), and the MoneyGram was received/picked-up by the scammer. The scammer created a MoneyGram account in my name, my email, my social security number, home address and drivers license ( which he used the picture to by pass two-factor authentication that used Face ID or a similar form ). I called MoneyGram to report the fraudulent account, have it closed, and get my money back. The MoneyGram agent told me that if I closed this account I will never be able to open another MoneyGram account with my information. I told them that was exactly what I wanted, and they closed it. The MoneyGram agent then told me that they could not refund me since the money was already received. I explained to them that this transaction happened in less than five minuets and it would have never been possible to stop it before it was picked up given the amount of time it took. MoneyGram apologized but said I would have to file a report with XXXX to receive a refund and that they will not open an investigation. So I started the whole investigation with XXXX that took months, closed that account and opened a new one with XXXX. At first XXXX was very helpful and supportive. I gave them all the information they needed, over 28 pages worth of documentation! XXXX initially refunded me, but after the investigation was over, XXXX took the money back. I went to my local XXXX branch to have the reasoning explained. It is my understanding that they legally have to give you all the information on the investigation once it is completed and they never did, they just withdrew the money from my account in silence. Once I was at my local branch XXXX fraud team transfered the XXXX banker and I back and forth for over two hours until we finally got an answer. XXXX fraud team deemed the transaction as my fault for negligence with the scammer, even after I explained that this scammer was impersonating a XXXX fraud representative and was able to send me emails using a XXXX email and letter head. XXXX also told me that even if they deemed it as my not my fault they still would have taken the money back because MoneyGram refused to refund XXXX XXXX and that I will need to start an investigation with MoneyGram. I explained that reaching out the MoneyGram was my first step and they refused to open an investigation but they did not care and said there is nothing else they can do for me. Which has led me back to square one, MoneyGram refusing to refund me because the transaction was complete. I hastily closed my bank account with XXXX. I originally opened that account when I was teenager and it was a different bank, that bank got bought out by XXXXXXXX XXXX XXXX which was then dissolved into XXXX. Over 12 years with that bank account, closed due to scammers, re-opened another account with XXXX because of loyalty only to walk away due to lack of support and respect. I was did more research and I noticed that there was active scammers going for XXXX and XXXX XXXX XXXX XXXX customers. XXXX XXXX XXXX XXXX made a statement to it's customers warning them, XXXX stayed completely silent until months later. I also noticed the many lawsuits MoneyGram has had against them for cases exactly like mine. Unfortunately, the most recent case I could find only covers people within the years XXXX, this happened to me this year, XXXX. I'm at a complete loss on what to do. As a college student, {$2600.00} is a lot of money, and was about 90 % of my savings.
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| 06/06/2020 |
No |
- Money transfer, virtual currency, or money service
- International money transfer
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- Wrong amount charged or received
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|
Web |
Servicemember |
|
On XX/XX/XXXX, I requested a money transfer from MoneyGram to my sister 's checking account in XXXX. The reference number provided is XXXX. The amount sent in dollars was XXXX USD and the amount to be received by my sister in XXXX pesos was {$110000.00} CLP. There were no fees associated with this transaction and the expected date the funds would be available at the destination was XX/XX/XXXX ( or sooner ), as per the email received on that day.
I do online money transfers to family members all the time via XXXX, XXXX, etc., and have never had an issue with either the date nor the amount to be transfered with any other company. This was clearly my first and last time using MoneyGram.
The receiver did not have any transfers in her account, matching the date nor the amount agreed upon at the time of requesting the transfer, so I contacted MoneyGram to find out what was going on.
The first time I chatted with a service representative, was on XX/XX/XXXX, his name was XXXX XXXX, and he didn't seem to understand much, but when I threatened with going to authorities and disputing the charge, he said he would escalate the issue, so it could be investigated further. I was not given a case number and was told to check back in 2-4 business days for a resolution.
On XX/XX/XXXX, the third business day, I chatted with XXXX XXXX, whom said checked the case and there was no resolution yet. She advised that more complex cases could take up to 30 days as it required additional information and contacting the receiving side. I asked if MoneyGram could contact me when a resolution was available, but I was told that wasn't possible and that I needed to continue checking daily.
On XX/XX/XXXX, I chatted with XXXX XXXX, who as soon as he connected to the chat and before I even told him what I was calling about, said he didn't have access to the cases. He wanted me to explain the whole thing again and give him account details over the chat, which is one of the first warnings of their own website ( never provide account details ). He claimed the funds were received on XX/XX/XXXX, at XXXX CDT, while one of the other representatives said it was XX/XX/XXXX, and the email said it was XX/XX/XXXX or sooner.
The receiver does not have any deposits in her account in the amount of XXXX CLP on any of the dates the claim the funds were available. The receiver contacted her bank on XX/XX/XXXX and they said she had no transactions that appeared to be from MoneyGram nor any transactions that matched the amount to be deposited.
All I have asked from MoneyGram is to confirm the exact date the transfer was made, the exact amount of it in XXXX pesos, and the name, bank, and account number it was sent to, because the way I see it, if the date nor the amount match, the transfer was not made. I told them that if they had transferred a different amount, I needed to know so we could look for transactions matching that amount on the receiver side. They insisted the amount was correct, XXXX XXXX pesos, so clearly something was wrong.
My last attempt to contact the company was on XX/XX/XXXX, when I filed a second complaint with MoneyGram online, since I had been unsuccessful at getting any updates from the representatives via the company 's chat. I was given a case number ( XXXX ), and received an automated email response saying the company would contact me shortly regarding the case. Today is XX/XX/XXXX, and I still have not heard from anyone at MoneyGram.
I have waited such a long time and wasted so much of my time waiting for a response, and still nothing. This company is not serious at all and I wouldn't be surprised if they either didn't send the money, they sent it to someone else, or maybe they sent a lower amount than the one agreed upon and that is why we have been unable to find the actual transaction/date. Unfortunately, they are not giving any confirmation of any kind and I am left with no other choice but to file a complaint.
If they can not provide me with the information I am requesting, then I want them to refund me the money. This is just ridiculous.
|
| 11/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
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My claim was an Unauthorized Transaction taken part of XXXX XXXX XXXX or XXXX XXXX XXXX After receiving help and the fraud/customer care agency from money gram, someone had taken my identity and used my credentials to verify an account under my name and card to make a transaction on the money gram service. To my extent this was a very frustrating moment for me because I had to first contact XXXX to resolve the case under my Identity to fix and not only remove the transactions under my name but to form a recase settlement of documentation for my new Identity form. Also, this was very time consuming for me because this takes a process to renew from XXXX side. Then I contacted Bank XXXX XXXX to reopen this claim because money gram had suspected an XXXX alert that I had personally signed up for money gram to make this transaction. I had to then XXXX XXXX XXXX XXXX XXXX about this case, and they had received additional information about personal use of using money gram which they did not detect my personal usage of money gram at all. My claim was closed because of this. XXXX XXXX could not help me with this XXXX of the customer service reps told me very rudely, I had to call back Bank XXXX XXXX about my claim to reopen it. XXXX of the customer service representatives Opened another XXXX claim under the old claim that I had faxed the supporting documents to back up my claim on the claim he closed. This was such an Intruding and a horrible process for me and at this point I was fed up with some of the XXXX XXXX XXXXXXXX representatives to help me. XXXX XXXXXXXX XXXX XXXX XXXX was supposed to call me about my claim being reopened, which they had not. I then had to now XXXX Bank XXXX XXXX claim services again and XXXX of the customer service representatives filed a complaint because she also agreed that the first representative, I talked to, closed the claim and opened a new claim which he was NOT supposed to do. Also, on top of that XXXX XXXXXXXX XXXX mobile app did not even alert me for this fraud/unauthorized transaction that was made when my alerts for anything and everything are always on. Another problem was a representative gave me the wrong fax number which was incorrect and took days to fax it in to now I have to RE-FAX the supporting documents to my claim. After fighting for this claim I now want to proceed with opening this claim which was supposed to be given to me stated by a representative if I sent in the fax documents to reopen my claim so I receive the temporary credit/ money that was fraudulently stolen from me, or this will be an ongoing case with civil action if not taken into place. Also XXXX of the representatives said that my temporary credit/money that was fraudulently stolen from me would be in my account in XXXX business days, well a week pass by and it is not in the account. XXXX of the representatives said this to me. This is such a ongoing case with so many complaints from representatives waisting my time not even providing me with anything also some were rude. The reason why I can not get my claim reopened stated by XXXX of the representatives, she stated '' we believe your case is invalid and we also believe that this was a " authorized '' transaction from my end. My frustration was at its peak. I even provided documents from money gram and XXXX stated with specific proof that someone did in fact steal my card and identity and XXXX XXXXXXXX XXXX decides to keep closing my claim so i do not receive my money back. The claim services from XXXX XXXX XXXX was XX/XX/XXXX and it is the worst with representatives filing complaints after complaints when nothing is being done. Also today XX/XX/XXXX I check the status under the claim and it has not even been open yet!!!!!!! all of this time waisted .... for nothing... I would please want help documenting to XXXX XXXX XXXX so they can once and for all open my claim and give me the money that was stolen from me. This case has been going on since XXXX the XXXX. The amount was {$1400.00} and money gram and XXXX XXXXXXXX XXXX would not do anything to fix any of the problems.
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| 02/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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XXXX This complaint number was filed on XX/XX/XXXX and was closed last month. On XX/XX/XXXX, I received a text message from my sister, the receiver of the money I sent through Moneygram, informing me that while she was at the receiving band, a call was placed to Moneygram. During the call, she was asked several questions to which she gave the correct answers. At the end of the call, Moneygram instructed her to tell me, the sender, to give them a call and for me to send an email with my ID attached. I sent the email to the email address Moneygram provided and I followed up with a call to Moneygram. The Moneygram associate verified the email address I sent the email to, I read it off to him and he confirmed that the email was correct and that I will get a resolution from Moeygram in two calendar day, which will be XX/XX/XXXX. On the same day, XX/XX/XXXX. I received an email from Moneygram asking me to call them AGAIN. I did and was on hold for 34 minutes no one attended to me so I hung up. Took a screenshot of evidence of my call and sent via same email to Moneygram. I woke up the next day, XX/XX/XXXX and saw a reply from Moneygram informing me that they have processed a refund and I should call them. I called and was give ref # XXXX. I went to the closest XXXX to where I worked that day to pick up the money. After the number was typed in, it showed " RECEIVED. '' HOW? WHO REVEIVED IT? WHERE WAS IT RECEIVED? WHEN WAS IT RECEIVED? I called Moneygram while I was still at the XXXX location with the XXXX associate. The store XXXX, XXXX, got involved. During the call, Moneygram said that the money HAS NOT been received, that it was a glitch in Moneygrams system. And that in order for them to make the money available, XXXX should call Moneygram using XXXX phone. They tried severally but could niot get a live person to speak with, XXXX, the store XXXX asked what number could he call to get a live person since Moneygram would not give the instructions via my phone. The XXXX associate ( XXXX ) gave XXXX different numbers but none of those numbers worked. I waited patiently for a little over XXXX hours, thinking that this will certainly be resolved and the refund picked up. Moneygram did not resolve it. They now said to give them two to four days for it to be resolved in their system as the issue as now been escalated. I intentionally waited till the fifth day, which was yesterday XX/XX/XXXX before calling Moneygram. On the call, I was asked to go back to the same XXXX location and that a note was being typed in that would let whoever takes the call know what to do. So, I went to the same XXXX location BUT Moneygram refused to release the money even after spending over an hour there. I asked if they asked mw to send an email with my ID so they can used it to claim the money in their system, they refused to answer that question. I asked why refund the money to me WHEN they know that the money was already picked up by my sister. The money was to be released to the bank. But they refused to release to the bank. Since the bank is STILL NEGATIVE {$2100.00} I will have to resend the same amount so the bank can then credit their account. That was exactly what Moneyfram did with the other transaction. It was for {$1200.00}. They refused to release to this same bank rather Moneygram refunded me the money. I in turn, resent the {$1200.00} and the bank was able to credit their account of that money. All these months, I asked Moneygram to refund as was done with the previous transaction, they refused. After given the impression that they would release to the bank, they now email that it would be refunded to me. WHY TO ME? In the same vein. they claim it has been received. This is deceptive business practice! I am exhausted and unduly stressed by Moneygram. This is causing me nightmares and punctuating my sleep, I need HELP from CFPB!!! I will reach out to investigative department a TV News channel to take on Moneygram, How many people have they done this to? NOT AGAIN! See the attached for screenshot of email communications.
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| 06/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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Web |
Servicemember |
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Following is a copy of an email I received and the response I sent to MoneyGram about an issue I have with their business practices : XX/XX/XXXX We will need further information to proceed with your request. Please reply to this email or log on to www.moneygram.com/replacement access Check Your Replacement Status and attach a copy of the money order purchaser stub/receipt or a copy of the original money order.
*If we do not receive the requested information within 30 days we will consider this case closed.
Sincerely, Consumer Research Here is MY RESPONSE and explanation of complaint : I am prepared to file a complaint against MoneyGram with the Consumer Protection Agency, the XXXX XXXX XXXX, the Oregon Attorney General 's Office, the Consumer Financial Protection Bureau, and any other organization that investigates consumer complaints. This company 's business practices are unacceptable and must surely be considered predatory and fraudulent on some level.
I purchased a {$100.00} MoneyGram money order from Walmart in XXXX, Oregon, on XX/XX/XXXX. I didn't use it for the intended purpose, and subsequently deposited it at my financial institution on XX/XX/XXXX. MoneyGram put a stop payment order on it as stale-dated and returned it to my credit union stamped with a notice that it was now valid for only {$61.00}. It says " PAYMENT STOPPED-STALE ITEM Service Charge Contract on Back Resubmit for Only {$61.00}. '' I attempted to cash it for the {$61.00} value at my credit union, and fortunately they called MoneyGram for me to attempt to identify if it would be considered valid. Although it was not clear from the several conversations back and forth with MoneyGram representatives just how to handle the returned money order, ultimately I was given the understanding that the only option was for me to request a replacement money order at the online website, which is exactly what I have now done, to the tune of an additional {$18.00} fee for a 'replacement ' money order. I was charged a {$10.00} Returned Check fee by my credit union. Taking into consideration the {$3.00} per month 'Service Charge ' retroactive to the original purchase date equating to {$39.00}, the {$18.00} 'replacement fee, ' the {$10.00} returned check fee, this fiasco has so far cost me {$67.00}, and a whole lot of frustration. Now clearly, this may not seem like a huge amount of money, but the fact is that I gave my cash to your financial institution, and you have unfairly kept a greater portion of it for no valid return whatsoever.
If I don't receive at the very least the measly {$43.00} balance of this originally purchased {$100.00} money order in short order, I intend to file a complaint against this company with every institution and organization I can locate that has oversight of any business or institution that offers financial services in the United States. This ripoff that your company is perpetrating on its customers can not possibly be a legal and accepted practice in the industry.
Every single article I've been able to research regarding money orders explicitly states that they do not expire. However, you have, in essence, found a way to acquire the balance of a legitimately purchased money order and not return the balance of it to the customer, even though there is no further monetary cost to you after the initial purchase and issuance until it is cashed. You have simply found an underhanded and sleazy method to keep your customers ' money in a trumped up manner masquerading as 'service fees. ' A quick XXXX search turns up a multitude of consumer complaints about this company 's consumer practices. What a ripoff - this needs to stop.
I will be sending a printed copy of this email to the company headquarters at : MoneyGram International MoneyGram XXXX XXXX of the President XXXX XXXX XXXX XXXX XXXX Floor XXXX TX XXXX Attn : XXXX XXXX I have sent that letter to XXXX XXXX and following up with a copy and complaint to you.
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| 10/13/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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I was contacted by A company called XXXX XXXX XXXX stating I was approved for a loan up to {$5000.00}. I stated I did n't need that much and would only like to take {$3000.00}. XXXX said " well ma'am your already approved for {$5000.00} so you might as well take the full {$5000.00}. '' I then agreed. I cant remember how much the monthly payments were going to be and for how many months. XXXX stated all I had to do was send {$180.00} through money gram and I would have the money in my account by XXXX the following business day because I got off work after banking business hours. Well as to my surprise the money was NOT in my account by that time the next day so I called and asked for XXXX and he stated there was an issue with the money going into my banking account and that it was n't accepting the money. So he was going to send the money another way and all I needed to do was send so much more money. This went on and on for weeks it seems. Before I started this with XXXX I stated to him that I had already been frauded by another company and he asked what company it was, and at this point I do n't remember what the companies name is, he stated to send him a pic of the receipts and he would include a refund to me from being frauded by them and that he was so sorry that, that had happened to me so I did. I have sent this company, {$2300.00}. Yesterday XXXX/XXXX/15 they stated I needed to send them {$290.00} if I wanted my money and they would send it through fed ex and that is what the fee would be. I asked why are they trying to send it through XXXX all of a sudden and the stated because it is XXXX XXXX and banks are closed. I stated to XXXX that I did n't have {$290.00} to send because I sent them all my money last week and I would just wait until tomorrow. I had gotten upset on the phone because I was constantly promised that I would n't be asked to send more money and every time these people contacted me there was always an excuse and I needed to send more money so this is not only financially stressing me out but emotionally as well. I did n't apply for a loan just because, it was for a purpose.Today on XXXX/XXXX/15 XXXX contacted me and stated that he was going to transfer me to his Supervisor by the name of XXXX XXXX badge # XXXX and wished me many, many congratulations. At this point I was thinking FINALLY! I 'm going to be done with this, BUT ... ... NOPE!!! XXXX XXXX XXXX gets on the line and stated that I need to send {$270.00} for the XXXX XXXX fee and then I would get my money. I questioned him as to WHY are you sending it XXXX XXXX now? Every time I talk to someone they change they way they are sending it. XXXX stated that Money Gram would only accept {$5000.00} so they had to send the other {$2000.00} differently. I stated to XXXX XXXX XXXX that I did n't have {$270.00} because again as I had stated earlier I have sent all my money to last week and literally have none!!!! So will you please just cancel my application and send me the money back that I have sent you? This is when XXXX XXXX XXXX stated to me that if I do not send them {$270.00} dollars they would contact my employer and have a bench warrant issued for my arrest and have me arrested for with fradulent charges and I would have a felony on my record with several fines. I have also been told before that I would be put on the black market and would not be able to apply for a loan anywhere within the United States FYI : In the following attachments towards the end of the pictures, the text messages I have included is the phone number of XXXX, the man I was dealing with the whole time until the very last day on XXXX/XXXX/15. The date of this claim. Also on the information for where you send the money from, sometimes I went to CVS to use their Money gram and then sometimes I went to Wal-Mart to use their money gram. However it was always through a money gram. Wit
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| 03/08/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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I live in XXXX, XXXX. I had a bicycle listed on XXXX for sale for {$2200.00}.
XXXX contacted me via text message, asking if the bike was still available on Friday XXXX/XXXX/16. I said yes, XXXX immediately Page XXXX of XXXX said she would buy it and said she would send a check. I asked her if she wanted to see the bike first, she said she was undergoing XXXX and could not. then, she said she would send a check and we could wait for it to clear, prior to arranging the pick up of the bike. I asked that she send a cashier 's check instead, to avoid any wait, and she agreed. I gave her my address.
5 days later on Wednesday XXXX/XXXX/16, she texted me back and communicated a tracking # for the check.
I received the cashier 's check the next day on Thursday XXXX/XXXX/16 for the amount of {$3400.00}, which was {$1200.00} more than I asked as the selling price. Funds were send from an XXXX address ( XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX ) and the check was written from XXXX XXXX XXXX XXXX XXXX ( headquartered in XXXX, XXXX ).
XXXX never discussed sending me extra money, prior to sending the check, or that she was not located in XXXX, XXXX. I immediately texted her and asked why she sent me the extra funds and also how she planned to pick up the bike. XXXX stated that {$100.00} was a tip for my agreeing to the terms of the sale and the other {$1100.00} extra was for her mover to pick up the bike. I had concern with this aspect, but agreed. I deposited the check the same day into my local credit union, a hold was put onto the check.
The funds became available to me on Sunday XXXX/XXXX/16. I contacted XXXX on Sunday and notified her that the funds were available and asked when we could set up a pick up time. She replied that Monday XX/XX/XXXX would be a good day and i agreed.
XXXX texted me early Monday morning, asking about the pickup. She restated the purpose of the extra funds ( {$100.00} tip for me and {$1100.00} for mover ), then asked that I send the {$1100.00} for mover via MoneyGram to XXXX XXXX XXXX to an address in XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX ), which is the address of a XXXX. I was able to wire transfer the money accordingly a few hours later and was given a ref #. I texted XXXX about the transfer and communicated the ref #. I check the ref # a few hours later, and the money was picked up by the receiver.
I did n't hear back from XXXX for 8 hours and texted her to check on the status of the pick up. She replied back that she could not proceed with the pick up, because her nephew XXXX. XXXX was purchasing the bike for said nephew. I told her I was sorry to hear that and understood not continuing with the sale of the bike. I asked her where I could send the remainder of the funds {$2300.00} back to her, via check.
XXXX then asked me to send the funds via MoneyGram, once again to XXXX XXXX XXXX, and insisted that I keep {$250.00} for my troubles. She asked for the transaction to take place immediately tomorrow on Tuesday XXXX/XXXX/16. I told her that I was not comfortable with sending the rest of the funds via MoneyGram and asked where I could send a cashier 's check. I also stated that I could not complete the transaction by Tuesday XXXX/XXXX/16, but would have time on Thursday XXXX/XXXX/16 to do so. XXXX stated that XXXX XXXX XXXX would be out of town on Thursday and insisted I try to send the funds on Tuesday XXXX/XXXX/16.
I told XXXX that I was no longer comfortable with the situation and would be sending a certified check for the remaining amount back to the address from which it came. She then asked me to send the funds to an address in XXXX ( XXXX XXXX XXXX, XXXX, XXXX XXXX ) and requested they be in a US Postal Money Order. I told her that I could not do that and would be sending a cashier 's check to the original address it was sent from. She never responded.
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| 01/04/2017 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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I wanted to purchase a phone from a lady. We agreed that it was to far to drive so she would overnite the phone me via fed ex and AFTER i reieved the phone i would THEN GIVE HER THE REF. NUMBER so she could go get the money. She was to send me the fed ex tracking info within a couple minutes of me doing the money gram as she was at fed ex waiting. I called money gram on XX/XX/2017 to confirm that UNTIL I GAVE HER the reference number that the money COULD NOT be picked up. They confirmed that was correct. I even ASKED them about A REFUND to ME if the transaction fell thru ( and i did not recieve my phone ) to plan ahead and make sure i could get my money back from money gram. I also called walmart PRIOR becuase that is were i was completing it and they also confirmed this and confirmed that the process of a refund was relatively simple if i needed to do that. Long story short i realized within about 20 min of sending the money gram that something wasnt right because i never heard from or could contact the person that I was buying the phone from. I called XXXX walmart IMMEDIATELY as i was driving. They said that I had to be there in person I was back within about an hour to cancel it. They checked and it had already been cashed. I ask how is this possible they have NO INFORMATION. They were dumbfounded. Walmart call moneygram. Then they put me on the phone with money gram. I told them that was IMPOSSIBLE since i never GAVE the recipient the ref number. They asked if the recipient had my name, address I had to have them ship my phone and the amount was obvious since it was thier price. Not to mention all of this is right on the moneygram that can be hacked if you know how ( i was also informed that this may have been an inside deal since it happened so QUICKLY ). They told me that if the recipient claims that they LOST the ref number and gives them my ( SENDERS ) name and amount that it was for MONEYGRAM takes it upon themselves to go ahead and release the ref number WITHOUT ANY CONTACT TO THE SENDER WHATSOEVER!! And that it was MY FAULT for giving them my info in the first place. I told them that all anyone needs is a name and general location and it takes a matter of seconds to go on the net and get ANYONES FULL ADDRESS they could have gotten it VERY easily even if i didnt give it out. I am holding moneygram FULLY responsible for my loss of the XXXX due to their negligence, deception, unauthorized distribution of private information ( Your telling me that if i have someones name, address, account number that i can walk into their bank and say I 'm here to pick up XXXX for them and they would just say OK? I DONT THINK SO ) They should in NO WAY SHAPE OR FORM NEVER be allowed to give out the senders information. ESPECIALLY with the way scams are these days. Hence that is WHY there is a ref number that the SENDER has to provide to the RECIPIENT in order for them to get the money. If it is lost ( THE RECIPIENT ) should HAVE TO CONTACT the SENDER and the SENDER should be given it again. I was told that this was a SECURE way to do this and that the money COULD NOT be accessed WITHOUT the ref number. If i would have EVER been informed in ANY WAY shape or form that this was not the case and that they leak UNAUTHORIZED information i NEVER would have even considered this. There is NOWHERE on the paperwork that i recieved that indicated ANYTHING different than what i was told or any reference to anything THAT MAY BE DIFFERENT than what i was told. It is ludicrous that a company thinks that they even have a legal right to do what they did.
They are a very shady irresponsible deceptive company and need to be held accountable for their lack of security and fraudulent actions that cost me alot of money time and hassle. I feel that it isnt as much about the scam as THE FACT that moneygram ALLOWED/ACCTUALLY MADE this happen
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| 04/29/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
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- Money was not available when promised
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Web |
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Below is the email complaint I submitted to MoneyGram 's Online Complaint Page ...
Today was my XXXX and XXXX time using MoneyGram. I received the absolute worse, most harrowing service that I have ever experienced in my life. At XXXX XXXX I completed a cash transaction with MoneyGram for {$6000.00} + {$120.00} in transfer fees, and {$7.00} in transfer taxes. I was wiring money to my son 's father in South Carolina. Last XXXX, I was in a car wreck that totaled my vehicle. My son 's father was helping me with the purchase of another vehicle, so getting the money to him was urgent. Let me pause to say, I resent even having to explain why I was using your service as it is a violation of my privacy and I am paying you handsomely to provide the service. In any case, I paid for your service which promised that my receiver would be able to pick the funds up within 10 minutes. That did not happen. Instead he was told that there was a hold on the transaction and the folk at his South Carolina XXXX location told him to tell me I would have to ride back up to XXXX to resolve the issue. I returned to XXXX ( a huge inconvenience ) with all my paperwork showing that I 'd paid for the service and sent the money and it was confirmed that there was a hold. I was told I needed to speak with a MoneyGram agent who needed to ask me some questions. Needless to say, I 'm heated at this point. I 've paid for a service I did n't receive. Now, I need to be questioned about why I am sending the money, my relationship to the person to whom I am sending it, and what the money will be used for. At XXXX I refused to be forthcoming with that information as it was no one 's business. Frankly, if MoneyGram was truly concerned about these issues they would have asked these questions on the front end, before they took my cold-hard cash, processed the transaction, gave me a receipt indicating that the service I purchased would be provided. Instead, MoneyGram took the cash then proceeded to treat me like a suspect in some sort of scam operation all the while holding my funds hostage. Furthermore, every MoneyGram associate I spoke with was patronizing and condescending. XXXX so called supervisor even hung up on me! When the XXXX associate called back to advocate on my behalf the original MoneyGram agent who gave us the name XXXX ( Operator # XXXX ), hung up on her. Finally, a XXXX Manager got involved and a MoneyGram agent hung up on her too. I am absolutely appalled! The hold on my transaction was not released until an hour and a half after I had paid for the XXXX minute service. In between, I was treated horribly and inconveniently by every MoneyGram agent with whom I spoke and I PAID for YOUR SERVICE, {$120.00}. When I flat out asked the agent -- she gave the name XXXX -- if there was anything MoneyGram was willing to do to make-up for the way in which I had been treated and inconvenienced, she said, " Absolutely not, '' and ... " Yes, that 's what I 'm telling you ... '' [ In response to my question, so you all are n't going to do anything? ] I ca n't believe a company as well-known as yours treats their customers this awful. Frankly, given the humiliation I was forced to endure and the long delay ( one and a half-hour ) instead of the XXXX minutes I paid for, I feel strongly that I should be reimbursed the {$120.00}, as I did not receive the service I paid for. When I asked the agent XXXX if they do this to all of their customers he responded, " No, just when it 's suspicious. '' I 'm a XXXX woman. I was sending the money to my son 's father a XXXX XXXX with the clearly XXXX name XXXX XXXX XXXX, and I ca n't help but wonder if my own telling " XXXX XXXX accented '' XXXX and XXXX 's name were " suspicious. '' I 'm inclined to believe this may be true as I watched a XXXX gentleman next to me using MoneyGram endure the same treatment.
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| 11/03/2016 |
Yes |
- Money transfers
- International money transfer
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Web |
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This complaint is about discriminatory practices and denial of services by MONEYGRAM INTERNATIONAL, INC.. XXXX XXXX XXXX XXXX XXXX XXXX , Texas On XXXX/XXXX/XXXX I initiated a money transfer on MoneyGram site.
This was a {$1900.00} transfer to my cousin in XXXX. The fee, using my bank account was {$5.00}. The transaction authorization number is XXXX, obtained using my online account and password, and a security code sent to my email.
At XXXX, an email was sent asking to call MoneyGram ( XXXX ).
Which I did. After verifications ( name, address, date of birth, last XXXX of SSN ... ), the agent asked my relationship to the transfer 's beneficiary .I told her it was not their business, but nonetheless answered.
She then asked the transfer 's purpose. I questioned the purpose of this question. She decided that the transaction was cancelled and that I should go to a store.
I asked to speak to a manager on that discriminatory practice, because it was not applied to all users of MoneyGram but selectively based on destination ( XXXX ), sender perceived or implied origin, or both.
After narrating the facts as above, the escalation person told me that I was asked these questions because t it was my first transaction ( after telling me it was asked from all ).
I responded I had used the MoneyGram online to send money to XXXX during the previous 30 days. As a matter of fact, records available show I did a transfer to XXXX using the very same service on XXXX/XXXX/XXXX ( ref XXXX ), to XXXX on XXXX/XXXX/XXXX ( ref XXXX ) ( see attached confirmation emails ).
In fact I have been using MoneyGram transfer service way back with some archived records showing transfer dating back to XXXX with amount as large if not larger ( see attached receipt emails ) with online account established as early as XXXX/XXXX/XXXX if not earlier.
I indicated to the representative that MoneyGram 's practice was discriminatory as I was NOT asked these questions when transferring money to XXXX, but asked when transferring to XXXX, a XXXX XXXX country.
She pretended it was for the protection of my account and I asked how the statement about the reason of my transfer which they have no way of verifying, is protecting my account.
The conversation ended as the representative indicated again that my transaction has been cancelled ( not offering me the opportunity to answer the transfer purpose question ) and I should go to a store to complete the transaction.
It should be noted that transaction at the store and the online transactions carry different fees. Using the online transaction and a funding from a previously associated bank account -as I did-, the transaction fee is {$5.00}, with a delivery in few days. That option and fee is NOT available in stores and the fee for the same transfer in a store is {$39.00}. This is a significant XXXX fee increase.
The online transaction I initiated does not present any risk profile by any reasonable standard, with the funding is from a bank account in my name and is therefore fully traceable and all security checks listed above.
As I tried to login into my account later in the early evening and was directed to contact Customer Service again.
On the call, the representative told me that my account was permanently closed and service was denied by Security, that no reason shall be provided, and that I had to go in stores.
This is an unacceptable denial of service on a discriminatory basis.
My wife -XXXX-did endure the same discriminatory practice but did not complain.
I would request the agency investigates and take action to prevent the repetition of such discriminatory practices.
I am requesting that my online account -XXXX- and that of my wife XXXX- be fully re-instated with all transfer privileges according to the fee and rules applicable to all.
Thanks & Regards XXXX XXXX
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| 05/07/2015 |
Yes |
- Money transfers
- International money transfer
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Web |
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It all began, when I got a call from XXXX of my siblings in XXXX informing me that XXXX of our other siblings has been scheduled to under his XXXX the following day. I was informed that everyone that could give something had already done so, and that the balance to be collected was XXXX ( about {$400.00} ), and this was my part.
I then went to XXXX store, as I have done numerous times, and sent the money. Usually, I had to call MoneyGram and have them release the fund by answering several questions about the receiver ( place of birth, date of birth, etc ). So, I called them up. The agent told me everything was good. The money has been released, cleared for pick up. I called my folks as usual and gave them the " Reference Number '' of the transaction. This is the number that the receiver will present at the pick up location and complete the transaction.
He went to pick up the fund, but the agent could not pull the transaction record, even with the Reference Number. Should could not pull any transactions by his name or using any sort of ID. They told him the problem is in the USA. They called me, I called MoneyGram, and moneygram would tell me, 'ok, everything is ok now '. I will call home, they tried again, and agin. But they could not pull up the transaction. This was going on for three days. At some point they told me to ask the recipient to call Moneygram at the agent location. They called moneygram location, but they could not pull the record of this transaction. They, moneygram location in XXXX, actually read to me an error message that was popping up on their screen, which was, " this is not a valid Reference Number ''. They further told me that even if they could pull the record, there was no place on their screen to input any question/answers the moneygram wanted to ask the recipient. They have no idea what to do if they could not pull up the transactions. Even if they could, they do n't know why they would not have to give out the fund. I then called moneygram and explained the situation again and again. By the second day, I had to send another {$400.00} to the first recipient 's wife, so she could pick up and go pay off the XXXX, while I am fighting this case.
XXXX of the final conversations I had with this moneygram people was that I should go back to the store and have the money retracted. So, I did. But when I asked for the retraction at XXXX, moneygram then told their agent it was not possible. They said, the only way this fund can be released is after they have spoken with the recipient. First, the recipient had done everything humanly possible to speak with them, but it was impossible. Secondly, the recipient is now in the hospital. And, thirdly, they blamed USA Govt for their own policies. They said, this is what US govt wanted them to do. This is a XXXX watch list that was put together by the US. And, that I could not get this money back. I said, this is not right. They can not be the police, the judge and the executioner all at the same time. This is really un-America. So, I called the police, and the police, after hearing me tell him that I could not get my money back because the recipient 's or similar name was on a XXXX watch list, he actually was kind of glad I did not succeed in sending the money. He actually asked me why I should get the money back. He automatically assumed I was not a citizen. He said, 'those of us that are citizens, we can easily work to the court house and file a complaint ' as a civil matter. So, I asked him, if I would have to be a citizen in order to be heard? He said, no. But the damage was already done. This is in XXXX, NC. Can you believe my luck ; it just seemed that the nightmare wo n't end for me.
Luckily for me, I looked on the receipt and I found this Consumer Protection Info.
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| 12/28/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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On Monday, XXXX/XXXX/XXXX, my MoneyGram account was closed under the " terms & conditions. I immediately contacted the service representative line. The representative had no information to share about the account closure.
On Tuesday, XXXX/XXXX/XXXX, I called the service representative line, because in reviewing my banking transactions, MoneyGram had placed a hold on my bank funds for the original transaction amount. This was quite concerning since the transaction was denied, and I was informed my account was closed. I was informed by each representative that MoneyGram chooses not to do business with me, and there is no recourse or process for an account review to potentially have the account reopened. I asked to speak to a supervisor, and I was transferred two times. The first transfer I was told to a supervisor, then the second was to an escalation department.
Each service representative that I spoke to lacked any sense of empathy for me as a client. I was left to feel like I should go somewhere else for my money transfer needs. I refuse to believe the MoneyGram senior executives would want a loyal and paying customer to get off the telephone with MoneyGram employees and feel like I should start doing business with the MoneyGram competitors. I am completed surprised that a {$710.00} USD XXXX dollar company does n't have a process to address a client 's questions or concerns about an account.
After doing business with MoneyGram for 2 years, no one or company processes seem concerned about whether or not the money transfer was important or not important to me. Each person repeated from the script, which I understand is core training for the representative. However, for MoneyGram to have business practices such as this is very disturbing to me.
I informed the last service representative that I would like to file a complaint. She told me to go to the website to do so. There was no willingness to assist me further. When I asked the service representative to allow me time to check my e-mail to see if I could find information about the latest transaction. She told me that she could n't wait longer than 1 minute. She told me there was nothing she could do to provide me information about my 2 years of transactions, including the final transaction. I asked her for her name, which is XXXX, ID # XXXX. This is another example of the business practices that when implemented by your employees, I am sure do not result in what your company would want as a client experience.
Finally, although MoneyGram chose not to do business with me, the MoneyGram contacted my bank, which placed a hold on the funds ( {$630.00} USD ) that I had set-up for the transfer. I was told that it would take up to 72 hours for the hold to reverse itself. This is another example of a poorly executed business practice, where I was dropped as a client, but I am required to wait up to 72 hours for the bank reversal. This leaves me with no access to my personal funds so that I can execute a money transfer with a MoneyGram competitor. This is not a merely an inconvenience, but a real impact of my ability to support my personal needs.
My recent experience after, several years of brand loyalty with MoneyGram. has really caused me great concern about the company and how you treat your clients and maybe even your employees.
My primary request for MoneyGram is to provide me with a reason for why my account was closed.
On Wednesday, XXXX/XXXX/XXXX, I received a " form letter '' from MoneyGram apologizing for the inconvenience and inform me to use another money transfer company. The company would not be involved further with me in this matter. The decision is final.
MoneyGram 's response is deeply disturbing to me as a consumer.
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| 11/25/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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On XX/XX/19, I was going to CVS to the money gram kiosk there where I was going to send money to my boyfriend with whom I am in a long distance relationship with. I have been in my relationship with my boyfriend for nearly four years. Backstory is that I lived in XXXX XXXX XXXX XXXX and living with the love of my life for 2 years there. I had to come back to the states to get my life together personally as a now XXXX year old woman from XXXX XXXX XXXX. I had wanted to send him money to help him pay his rent from the old apartment we had lived in together there while I was XXXX XXXX. I had planned on sending his {$490.00} USD and after the transfer fee that pans out to exactly {$500.00} USD. I had done the transfer on money gram, I had gotten a receipt and it looked to be all in order- like I'd have no problem. I took a photo of the reference number that my boyfriend would need to receive the money on his end. We had done this transaction in the past few months prior to XX/XX/19, usually sending around $ XXXX {$400.00}. Occasionally I'd have to call money gram or XXXX and confirm that it wasn't a fraud, I really was sending money to my long distance relationship boyfriend and that the money was to help with his rent in XXXX XXXX. When he went to pick up the money at an XXXX ( the XXXX XXXX equivalent of a XXXX ), he talked with the cashiers there, gave the reference number, and they said that that number was incorrect. I double checked the reference number and we both realized it had in fact been the same as on the receipt. I proceeded to call XXXX XXXX, must have been at least 6 times that money and into XXXX, demanding to let me know what had happened to the money. It was stressful, as my boyfriend had to ask his mother to loan him money to pay the rent at the time. He is an honest man and a XXXXXXXX of XXXX at one of the main XXXX in XXXX XXXX so he's a very by-the-book, follow the rules type of guy. When I called Money Gram again that month, they instructed me that I had to tell my boyfriend to physically go back to the same location he had first gone to and then have the cashiers or the manager call Money Gram ( the XXXX speaking line ) from there. It was a pain to do this as my boyfriend 's job during the week was in a very different part of the city from where he had gone to the XXXX to receive the money from me. He was able to get there and then we went through several more weeks because when he went there the manager wasn't there and the cashiers told him that he'd have to wait a week and come back to see the manager. The manager in essence eventually told him there was nothing they could do on his end - that I had to solve it since I tried to send the money in the first place. So basically my boyfriend and I were back to square one with just trying to send money. I called several times after that, asking Money Gram how long the process would take for " investigation '' - ( of what? that my boyfriend is real? ). It made me feel disgusted at the organization. Everytime i called them I had to get a long talk about how he is my long distance boyfriend and yadda yadda yadda. Anyways, I gave up on this because it was a pain and a headache. It was a lot of money to lose to fraud -- {$500.00}! I live at home with my mom and make minimum wage currently as a mid 20s adult trying to find her path in the world. I would love to know what happened to the money and I wish I knew who stole it and how. I'm disgusted by Money Grams clearly incompetent security " system '' ( clearly with lots of holes in that system ) and I feel robbed which in essence is what has happened. I have the receipt and the original reference number if needed. I'd just really like to figure out what happened.
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| 11/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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On XXXX XXXX I initiated a repeat money transfer with MoneyGram for the amount of {$3000.00}, from my XXXX XXXX XXXX to my XXXX XXXX XXXXXXXX ( exact same transfer, recurring, same data as prior transfers that have completed on time ). They promise XXXX business day transfer. On XXXX XXXX they initiated transfer. As of XXXX XXXX, it has not been completed and shows processing as the pending action. I contacted MoneyGram and they will not give me any information to confirm the transaction with my receiving bank. They blatantly refuse to show documentation of the process, such as time, date, bank confirming receipt, etc They also said, on a recorded line, that it can take from XXXX days to resolve and get my funds back. I can not go to my receiving bank without any information that an incoming transaction was initiated without corroborating information that it was sent. I dont know what to do. I cant wait for these funds to sit in limbo for a long time, as it is part of our living budget.
Your response to complaint made by my husband ( XXXX XXXX ) and, mutual account : XX/XX/2023 CFPB Case Number XXXX MoneyGram Number XXXX Dear XXXX XXXX XXXX MoneyGram has completed the review of your case submitted to the Consumer Financial Protection Bureaus online portal on XX/XX/2023. In the CFPBs Complaint Portal, you indicated that a transaction had not been received. After review, it appears that your name is not listed on the transaction in question. For security reasons, we may only discuss transaction details with the sender. Please have the sender contact us in order for us to continue with the investigation. If you have any questions, you may contact us directly by e-mailing us at XXXX or calling us at XXXX. To assist us in addressing your inquiries efficiently and promptly, please reference case number XXXX in any future correspondence. Sincerely, MoneyGram International Resolution Assurance Department Email response from MoneyGram email XXXX XXXX : Resolution of Case XXXX : MoneyGram has completed the review of your case which relates to a potential error or problem with your money transfer transaction reference number XXXX. In your communication with MoneyGram, you indicated that the following occurred : - your funds were not deposited to receiver 's account.
After completing our investigation, we have determined that an error as defined under the Remittance Rule has not occurred.
Based on the evidence presented in this investigation, we understood that the transaction was rejected due to receiver 's bank restrictions.
As such, you are entitled to a refund in the amount of {$3000.00} My Email response to MoneyGram XXXX XX/XX/2023 : Your conclusion is erroneous and does not reflect the truth. My bank NEVER received the funds. My bank confirmed that on those dates there were no TRANSACTIONS of that amount or to the receiver ( I am both the sender and the receiver ). MoneyGram DID NOT want to provide data confirming the transaction took place as stipulated in Remittance Transfer Rule of Regulation E, 31 C.F.R. sec. 1005.33, therefore I could share with my receiving bank. MoneyGram took advantage of my {$3000.00} for 14 days. This is FRAUD. I will resubmit another complaint with the CFPB if I am not given this information pursuant to Remittance Transfer Rule of Regulation E, 31 C.F.R. sec. 1005.33 ( d ).. I will also send in a written complaint to the XXXX and FDIC. MoneyGram is committing fraud and has not made any intent to prove otherwise. And I might up my complaint and file any other legal action because this is not the first time, but the XXXX time from the multiple repeat sends to the same receiver that have failed. Pure fraud from Moneygram.
|
| 12/11/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
Servicemember |
|
i ordered a product, Phone : XXXX XXXX XXXX XXXX : XXXXXXXXXXXX URL : XXXX XXXX they told me to XXXX XXXX XXXX, XXXX, or XXXX. moneygram XXXX then i got an email, asking for another {$300.00}.
Dear Client, Your package was registered for today delivery and is presently on transit reet transaction has been temporally deactivated due to the urgent need of a restriction stamp fee. This Caution ( REFUNDABLE RESTRICTION STAMP ) is needed in order to by pass all routine and checks as we proceed with your parcel for your delivery .So note that the RESTRICTION STAMP FEE is XXXX % refunded back to you upon delivery of your parcel. You have to pay a Refundable Caution fees of {$340.00}. Note better that this caution fees will be refunded back to you by our agent on duty when parcel is delivered.Get back to us to inquire about the present location of your parcel. * * ***REASONS FOR THE CAUTION DEPOSIT**** * ( 1 ). Following the USA Courier Commission ' Rules and Regulations on Courier Transportation and section 12 sub paragraph 2, " ... all Parcels being transported from One Country to another, through out USA and International must be fully Insured by an Insurance Cooperation at the state of Origin against any eventuality. * * ( 2 ). Following a compromise between the USA Aviation Complaint Commission and the USA Financial Commission, it was concluded that all mails being transported through USA from one state to another or international must obtain a Restriction Stamp and this restriction stamp fee should vary from one Package to another depending on Financial Value and contain of the Package. * * ( 3 ). We also wish to let you know, according to the US Price Determination Commission, the price for the Package ranges from ( $ XXXX- {$5500.00} ) From the above, the caution fee you are supposed to pay for your Package is {$1500.00} and your Parcel can be transported and delivered without any problem, Documents, medical prescription and wo n't be checked by the Enforcement Officers ( DEA ). * * Due to a good number of complaints by clients about this **Restriction Stamp, the Management of this International XXXX Service in collaboration with the US Courier Commission came out with a XXXX % Refundable * *Restriction Stamp, which provides for the following : * You are required to make the payment of {$340.00} for Restriction Stamp of your package which will be refunded to you once your parcel is delivered to the delivery address. * * WE HAVE XXXX PAYMENT OPTIONS FOR THE NATIONAL AND INTERNATIONAL RESTRICTION POLICY. BELOW ARE THE DIFFERENT OPTIONS WHICH YOU HAVE TO CHOOSE TO PAY FOR THE REFUNDABLE RESTRICTION STAMP OF YOUR PARCEL, SO IS EITHER YOU PAY FOR ; * * A ) YOU PAY A SUM OF ( XXXXUSD ) WHICH IS XXXX % REFUNDABLE TO YOU BY CHEQUE OR IN CASH AT YOUR DOOR STEPS AT THE POINT OF DELIVERY OF YOUR PARCEL. HERE, RESTRICTION STAMP GIVEN TO YOU WILL EXPIRES AFTER 5 YEAR* *OR* * B ) YOU PAY A SUM OF ( XXXXUSD ) WHICH IS NON-REFUNDABLE AND THE RESTRICTION STAMP WILL EXPIRE AFTER 10 YEARS. * * WE WANT TO ASSURE YOU OF THE SAFETY OF YOUR PARCEL AND ALSO THAT ONCE WE SHIP YOUR PARCEL TO YOUR DOORSTEP, THE RESTRICTION STAMP FEE WILL BE REFUNDABLE TO YOU UPON THE PICK UP OF YOUR PARCEL IF YOU CHOOSE TO PAY FOR OPTION ( A ). BUT IF YOU CHOOSE OPTION ( B ) THE MONEY YOU ARE GOING TO PAY WILL NOT BE REFUNDABLE. * ** This means you will have to deposit the sum of {$330.00} and {$15.00} for our service for which {$340.00} will be refunded to you at the point of delivery.
Your package will be delivered to you at your delivery address by one of our delivery agents and the agent will also refund you the {$330.00} in cash. * *Mr. XXXX XXXX XXXX XXXX
|
| 07/10/2015 |
Yes |
- Money transfers
- International money transfer
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Web |
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I did a MoneyGram transaction through a XXXX in my home town, of transferring money to my aunt in XXXX, {$1000.00} to be exact. Was charged for her to receive the money in minutes, well that never happened. I, till this day am unaware of why this transaction did not go about. The money was removed from my checking account, but denied to her in XXXX. I have not been contacted by MoneyGram after multiple times of trying to contact them. I have called, left voicemails, emailed, and even try to get assistance through the Walmart were the transaction took place. I have not received any explanation from Walmart nor MoneyGram as to why the transaction never took place or why they have n't reimbursed me my money. I gave my aunt the reference number stated on the receipt for her to receive the money on XXXX/XXXX/2015 same day I did the transaction, my aunt claims she went to various locations and they told her the reference/account number did n't exist, when I paid for money in minutes service. We contacted each other a few times to double-check the reference number and all her contact info to make sure there was no mistake on our part, everything was correct. So we agreed on her to try again on XXXX/XXXX/15 incase the transaction was delayed. On XXXX/XXXX/15 my aunt went again and this time they told her the transaction was blocked because of unknown reasons. I then proceeded in calling the MoneyGram number provided on the receipt. I called multiple times my phone calls were only answered XXXX times after having me on a XXXX minute wait, when it clearly stated at the beginning of every call that there was less than a XXXX wait time. Both calls were the same, when they answered, they would get my information and tell me that my transaction was under review and that they were unaware of why, I would then be transferred to a XXXX person and same thing my transaction was under review and they did n't know why, they would then transfer me a XXXX time to what they called audit whom were suppose to give me an explanation, I am not sure if it was a non-existing line or simply hung up but both times the calls were a dead end. Although I made sure the second time they provided me with the number to where they were transferring me for if the call was lost or dead end which it was. I called it, it was pretty much a voicemail, I left my information ; the confusing part about the audit number they provided to me was that at the beginning of the phone call it states it is the dispute resolution department just does n't make sense to me but I am just trying to find out where my money is. I then decided to go to the Walmart where the transaction took place to see if they could farther assist me, as in give me am explanation or refund me my money. But none took place they called MoneyGram with the numbers provided to them but same exact thing happened to them no luck. I asked for them to just refund me my money but was told that they had to speak to MoneyGram first. They also called the audit number provided to me and left a XXXX voicemail. I then went home got online onto MoneyGram.com and wrote an email asking for an explanation of what was going on and my unfortunate experience. I provided all my information and am constantly checking my email and junk mail to make sure if they reply I do not miss it. They provided me a reference number where my request was submitted. Still no answer to what is going on. Various people including XXXX employees suggested it was probably because the holiday, but today is XXXX/XXXX/15, I feel I have given them more than enough time to provide me with an answer, or contact me.
|
| 08/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
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I am contacting you with regards to a transfer that was canceled by Moneygram, for which I have requested the respective refund to be sent to a new destination country, XXXX, where I currently reside ( request for which I was given the reference number included in the subject of this email ).
I moved from the XXXX to XXXX in XX/XX/XXXX. As I wanted to close all financial accounts there, I transferred my remaining funds ( US {$1900.00} ) from my US XXXX XXXX account to my XXXX XXXX account using XXXX XXXX transfer reference # XXXX, XX/XX/XXXX ). The money was withdrawn only a couple of days after, but it was taking longer than expected to receive it in the destination account. As this situation remained for a couple of weeks, I called Moneygram Customer Service asking for an update. They explained the transfer was pending because needed to confirm some details about my XXXX account. After doing so over the phone, they told me that it was all OK and that the transfer would be received in the following days.
As a consequence, and given that I wanted to prevent unintended charges from my XXXX XXXX XXXX ( considering that the account was in {$0.00} ), I proceeded to close such account. However, weeks went through and the transfer wasn't been processed. Only after a month, I received a notification that the transfer was canceled by Moneygram ( for reasons that were not informed to me ) and a refund was sent to an office in Massachusetts, which I was of course not able to collect because I had moved out months ago ( refund reference number XXXX ).
I submitted an official request to Moneygram for the refund to be sent to XXXX, instead. They asked me to email additional documents ( copy my passport, entry stamp to XXXX and transfer receipt ), which I did on XX/XX/XXXX. The request was seemingly approved and I got a notification that the money was ready to be picked up here in XXXX, under the reference number XXXX. However, when I went to a Moneygram office to collect it, I was told that the money was not actually available here, but had been sent to the XXXX ( which I asked them to give me in writing ).
I immediately called Moneygram Customer Service who said this latter transaction was reversed for an unknown reason, so I submitted a new request asking for the same solution, and their response was that it would take a couple of days so I should call for an update in the next week. I think the last complaint number I got was # XXXX.
From then on, I kept calling them on weekly basis, and it was always the same : I would be referred many times to a more " specialized '' team ; I would have to repeat the story many many times, because seemingly they didn't have all the information under one case number -or they didn't look ; I would be told that for an unknown reason my request was not solved ; and I would ask them to file a new request, to yet again be told to call on the next week ( sometimes they also asked me to send again the documents by email ).
These two hours weekly international calls continued for months, and I had to incur in all the associated costs, as well as the concern of not having enough funds at my disposal, which became more severe after the pandemic hit. At some point, I stopped calling because the process was so time and resource-consuming, and leading to too much stress, with no solution in sight. Throughout this period, I never got an explanation on why were these requests not being processed, especially considering that my request for the refund to be sent to an office in XXXX had already been approved once.
|
| 05/19/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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I live in XXXX, Texas. Some unfortunate circumstances yielded itself to where I had to financially assist a relative in XXXX, Texas. On XXXX XXXX, 2016, I went to my financial institution, withdrew {$2500.00} cash. I attempted to deposit the money into the recipient 's bank account, but that financial institution was not able to facilitate that transfer/transaction. I then decided to transfer the monies via MoneyGram, so took my money to a nearby Walmart XXXX XXXX, XXXX XXXX XXXX, XXXX, TX. XXXX, ( XXXX # XXXX ) because they are agents for Money Gram. I went to the customer service desk, filled out the necessary paperwork to send my relative the money. This process did n't take long at all, maybe about XXXX minutes. She informed me that because the amount that I was sending, instead of the normal fee of {$11.00} to transfer the money, I would have to pay the fee of {$50.00}. I gave her the {$50.00} to send, then after I filled out the paperwork, the Walmart Customer Service Agent entered in the information and produced a receipt for me to keep for my records. She then informed me that it should take no more than 1/2 hour for the funds to be available for the recipient. One hour later, my relative ( the recipient ) called me and told me that she was informed from the Money Gram Agent at their Walmart in XXXX, Texas, that the sender ( I ) am to call Money Gram for verification purposes and to clear the transmittal of funds to the intended recipient. I immediately called the number given ( XXXX ) and after going through several prompts to reach a MoneyGram CSR, it was extremely difficult understanding the rep because of the language/accent barrier. He told me that he could not assist but needed to transfer me to the right department where they would be able to assist. They transferred me and I waited ... and waited ... and waited ... after 35 minutes, I had to hang up and felt that my call was going nowhere. I then called Walmart and asked if there was another number that I could call to release the funds to the recipient. They told us no, and that the previously mentioned number was the only number they had. I called that same number again, and again they insisted that they could not assist and that they would have to transfer me. I again waited ; In the meantime, I had someone else call to see if she could get through. She asked for Management and he said that he could n't assist and it was the same story of " Having to transfer ''. That night we got nowhere. As you can probably imagine, we ALL were frustrated. Both I ( sender ) and my relative ( recipient ). By this time, I was on hold on this particular call for XXXX minutes. I had my friend stay on her lie on hold, and she stayed on hold for XXXX minutes. Trying to get these funds released and calling every number imaginable to rectify the situation took up a major portion of my Saturday evening. I wanted to just get my money back and try another vehicle of transfer, but I could not even get my money back! I called Money Gram Headquarters and all that they said that they could do was log my complaint and forward to the proper department and I should hear back from someone in 6 days. The money that I attempted to send to my relative was needed ASAP, but because they could n't receive it, this debacle caused more of an inconvenience, and even MORE of a financial burden to both parties, and as of today, XXXX/XXXX/2016, MoneyGram STILL has not and wo n't release my money!
I ask that you please advise and assist me in rectifying this situation.
|
| 06/16/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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My name is XXXX XXXX XXXX XXXX XXXX I currently reside at XXXX XXXX XXXX # XXXX in XXXX XXXX XXXX XXXX. I have been victimized on XXXX after applying for a Call Center Associate position job on XXXX XXXX, 2015 at an XXXX located in XXXX XXXX, XXXX. I received an email from XXXX XXXX ( Human Resources Associate ) at XXXXXXXXXXXX on Tuesday XXXX XXXX, 2015 confirming my resume '. An interview was set for Tuesday XXXX XXXX 2015 between XXXX yahoo XXXX XXXX XXXX ID : ( XXXX ). I was also given in the email instructions the hiring manager email ( XXXXXXXXXXXX ) if I needed to schedule another appointment. A Verification/Hiring code was given to me " XXXX. '' The identification number served as an identification number I was told by XXXX XXXX. An interview took place with XXXX XXXX in a chat room on XXXX XXXX with XXXX XXXX hiring manager of ( XXXX XXXX XXXX. ) He requested my physical address to mail a cashier check for the amount of {$2800.00} via USPS tracking number ( XXXX ) but a stop was placed by XXXX and XXXX was sent from : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX on XXXX XXXX, 2015 tracking number ( XXXX ) this package had cahiers check # XXXX from XXXX XXXX XXXX XXXX for ordering supplies for the call center job. I was asked to deposit the check via chat which took place on XXXX XXXX. XXXX wanted a copy of the deposit receipt. On XXXX XXXX via chat I was asked to send funds of {$1000.00} using Money Gram he asked for the reference number which was XXXX. Then I was asked to go to XXXX XXXX and the customer service rep. indicated she could not do the transaction it came up fraud. I told XXXX it was fraud and he still wanted me to go back to Money Gram to wire more money for supplies. I went as instructed by this potential employer and deposited {$1100.00} at Money Gram with the reference number XXXX.
Another XXXX package from XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX.
The package included a cashiers check # XXXX from XXXX XXXX XXXX XXXX XXXX for {$4300.00} on behalf of the hiring company. It was deposited as well. However, XXXX was notified to put a hold on this transaction due to fraud. The hold is suppose to be lifted by XXXX/XXXX/15.
A dispute was filed with CFPB Case XXXX. The Bank XXXX XXXX XXXX said : Explanation of closureOn XXXX XXXX, 2015, you deposited a check for {$2800.00} in to your account. The check was returned as altered or fictitious and subtracted from your balance on XXXX XXXX. The returned item did n't cause an overdraft on your account. When you deposit or cash a check, you are responsible for that item. While we recognize the financial strain you may endure, we found this is not a situation in which we would issue you a credit.
You may want to report the scam to the Federal Trade Commission online at ftc.gov or by calling them at XXXX to file a complaint.
At this time I am in disagreement with XXXX regarding my responsibility for a SCAM caused by a Potential Employer. I would like to now allow Money Gram and XXXX XXXX to respond to this SCAM as to where the money was wired to Whom, Where, When, and Time.
The following Reference numbers are linked to this SCAM : XXXX XXXX ( No Reference # ) *Western Union refused to complete transaction*Money Gram Reference # 's and amount of transactions in XXXX. XXXX {$510.00} ( fees included ) 2. XXXX {$1000.00} ( fees included ) 3. XXXX {$1100.00} ( fees included ) At this time I am asking for a response from all Wire Transfer Companies.
|
| 06/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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Web |
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I sent money from illinois to XXXX XXXX for my mother. When my mom went to pick the money from the designated place, they said they dont have cash so come some other day. She went back after a day and they told her that the pickup location is not mentioned. So they dont see the money coming to their store. My mom went home the second time and called and told me to add the Location so she can pick the money. I checked the receipt and clearly saw that the location and State/province was mentioned in there. Knowing that the money gram can not process if there is no mention of place where it is going.
Anyways I took a couple of pictures of the receipt and sent them to my mom. Even after doing so much they didnot get the money. Then I called money gram customer service. The lady who talked to me told me that she will send the money to nearest XXXX and I can pick from that location. She didnot give me the reference number needed to pick the money. At XXXX I was asked the reference number and since I didnot have it, they were not able to do anything about it and advised me to go back to the place where the transaction was initiated. So after making an unpleasant trip to XXXX I went to CVS pharmacy and requested a refund. They asked me for a reference number which I didnot have. I called customer service and the rep. said there whole system wprld wide is down so call back some other day and time. I came home after wasting almost all my day off in resolving this issue.
The following day I called money gram and the rep. said to go to XXXX and then call them from there. I did and hold the phone for about an hour before a rep. came and told me that the cashiar from XXXX have to call them from their work phone line so they can give them the information for money return. At first XXXX XXXX hesitated then called his XXXX. She said right away that it is not their place to do anything with the return since it wasnot from their store. She was nice and agreed later to call the moneygram number, waited for a long time on the phone and then was given a number that was only 5 digit long that didnot even work. XXXX manager advised me to go to CVS, they can help me. After being on the phone for about 2 hours at XXXX I came back to CVS. They were not able to do anything. I called the customer service again. They put me on hold for a very long period of time, even then they didnot have any answer for me. I requested to talk to the manager, they connected me to their supervisor who put me on hold for another 45 minutes. Then he came back online and told me that the money has been returned already and I need to go back to XXXX and let the cashier call them from work number and they will give the reference number to them. I asked him why can't I get the reference number. He kept on insisting that I go back and let the cashier call them back for reference number or some directions.
They kept on sending me to a goose chase and be ridiculed at both stores.
This morning I called them again, she told me the same thing and hung up the phone on me when I asked questions. It's like they want me to be fed up going back and forth in stores and asking for my money and then ultimately give up. While in their records they have the information that money had been returned. In one of my conversations with the managers. I asked who picked the money without the reference number and what time of the day it happened and he told me the return time when that location of XXXX is closed
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| 04/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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I sent money to my friend for emergency medical care who is visiting the XXXX XXXX on vacation, the money was to be picked up in cash at a verified MoneyGram location. I have sent money through MoneyGram before to him with no problem. In order to receive the transfer in cash in person he needs his ID and the transaction ID which I provided to him and he did not share with anyone else. I know this individual personally here in the XXXX and have for XXXX years. I was on the phone with him and he never went to the bank. I received an alert that the transfer was picked up at XXXX XXXX on XX/XX/XXXX which is impossible because the money was transferred at XXXX XXXX on XX/XX/XXXX. I contacted MoneyGram and they said the money was successfully sent and received in person for cash pick up but he never went to pick it up which means if someone did pick it up protocol was broken as his ID was in his possession and he did not share the transfer ID so if an individual did receive the money the bank they went to or the MoneyGram location did not follow their own policy in requesting valid ID along with the transaction ID and consequently gave to the money to an authorized individual without proper documentation to match the identify of the intended receiver. When the individual has received money in the past I am provided with an email confirmation and receipt along with the time the money was received by the correct individual. This time I received an email that said it was picked up at XXXX XXXX but that is impossible as the intended receiver was on FaceTime with me at his current residence and not physically present at a MoneyGram location with his proper ID so he could not have picked up the cash. MoneyGram was not helpful or informative and when I logged into my account the transaction pick up time had been changed to XXXX on XX/XX/XXXX which is also impossible as MoneyGram was closed and the wire transfer had not yet been made. MoneyGram could not offer an explanation and said it was possibly a system error on their end then proceeding to open the case and telling me a refund could take up to 90 days which is unacceptable seeing as no one can explain where my money went and it was a significant amount. I spoke on the phone with four different people and had an online chat with another individual, so five total MoneyGram employees, and all had different explanations. In the past they are able to track where the money is received in cash by the person as well as when ( down to the very second ) and we have never had a problem yet this time the receipt has changed times three times and even changed dates to a date that does not have any validity as the funds would not have been available. They are able to track when and where the money was received in cash in person previously however now they are saying they can not see when and where the cash was picked up yet when my friend went to the bank the funds, which were taken out of my account, are unavailable to him with little to no explanation and a 90 day waiting period. If I want to cancel the transaction which now I do because I want the money back into my account as I can no longer trust MoneyGram I must do so within 90 days. Also, after XXXX XXXX the fee is kept by MoneyGram and because of the amount of money transferred the fee is quite large. Overall MoneyGram has not offered much assistance as well as imposed a ridiculously long investigation process and 90 days is unacceptable.
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| 11/24/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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I was on MoneyGram to send my son money for his tuition. I sent the money, talked to someone to verify that I knew who I was sending it to. It was approved and I had my son go to pick it up. When he got to the Walmart to pick it up, he was told he had to call MoneyGram and then they told him I had to call. I called and was asked all the same questions again, if I knew who it was going to and verified my information. The guy then said that since they had a lot of fraud complaints to that area and that it was not my son who I was sending money to he canceled. Also told me it was a security risk. My son did not get his money like he should have that night. The next day I went on to Walmart MoneyGram and put in a different email address to set up a different account to send him the money. Went through all of the questions again. My son was going to go to Walmart to get the money when I got a call saying that the transaction had been canceled because I was a security risk. That was XX/XX/2016. That Monday I went online to my bank account and found out that even though they canceled the transactions they still took the money out. I had to hound them for over a month, when someone decided yes I was owed the money. I was told one refund would go into my checking account within 3-10 days and the other one I could pick up at a Moneygram location. I went to a Money Gram location and was told the money I was to pick up for a refund was in a different state. I did receive my one refund through my checking account. I have been calling and emailing them about the other complaint since XX/XX/XXXX. Finally someone emailed me and said that I was due the refund to take the transaction # they gave me to a MoneyGram location and either the agent could call or I could to get a new #. I got to the location and was told a operator at Money Gram to just use the # I was given. I tried that and still could not get my money. I called Money Gram and was told that it needed to go into my checking account and would take 10 days. After 10 days I called Money Gram to say that I had not gotten my refund. They took all of my information and was going to have someone look into it. I called after a few days to see what they had found out. I was told yes I was due for a refund and they had me talk to someone who processed the refunds that go back into the checking accounts. He told me that it would take 3 to 10 days and I would have it. I asked me more then once if he was sure that it would be in my account after 10 days. He said yes, that was due the refund and it would be in my checking account after 10 days. After 10 days it was not there I called and emailed again. I was told that I was not due the refund and that they would not have taken out money for both of those transactions. Then I was told it was the fault of my credit union that the money was not there. I have show them my emails that said I was really do for the XXXX refund and the money was there waiting for me. They still are saying that they do not owe me a refund, even with it being researched and other people telling me I am owed the refund. I just want my money back. That money was suppose to help me when I had XXXX and had to be out of work. I was to use that money for my bills and food. Now I am behind on my bills.
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| 12/27/2015 |
Yes |
- Money transfers
- International money transfer
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Web |
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I initiated an online money transfer with a service called : Moneygram. The remittance of {$150.00}. plus the {$15.00}. transaction fee was to be billed to my debit card. I received an email summarizing the transaction and providing me with a tracking reference number. I then received a second email stating : We need a little more information to process your transaction. and directing me to call customer service for help completing the transaction. The " customer service '' is a call center in a foreign country with very poor reception. The first representative would only identify himself as " XXXX '' despite my request for further information concerning to whom I was speaking. He proceeded to ask me some personal information as to my relationship with the recipient and the purpose of the transaction. I made it very clear that I was comfortable with the said transaction. He then told me that my bank had declined the transaction because my address that I listed turned out to be incorrect ( which turned out to be a lie ). I then proceeded to discuss the matter with my bank. My bank informed me that the transaction would have gone through ( and it was listed on my online account statement ) but that the amount requested was {$0.00}. I then proceeded to contact Moneygram 's " customer service '' a second time and spoke with " XXXX '' ( who also declined to provide me with any additional information about her identity ) { I would like to note that these " customer service representatives '' have a very poor telephone reception and are constantly threatening to terminate the conversation saying that I have a poor connection when in fact I have very a very clear reception }. XXXX informed me that my transaction was declined because, quote : '' Moneygram is uncomfortable with this transaction '' and that " she could be of no further assistance ''. The specific complaints that I have are listed as follows : 1. I was lied to by " XXXX '' about the reason that my transaction was declined which caused me to experience undo anxiety about the status of my debit card and to waste my time and resources with an unnecessary call to my bank.
2. I was misled by Moneygram 's claim : " We make it easy to send and receive money '' 3. I was lied to in an e-mail claiming that they only needed some additional information to complete the transaction when in fact they were denying the transaction and therefore wasting my time.
4.The format of their payment page requires you to provide your debit card information before you can view your transaction details which I believe is incorrect.
5.In addition, I have found out that under moneygrams " terms and conditions '' privacy policy XXXX that " moneygram may disclose my personal information '' to " direct marketers '' which I believe is a violation of my privacy rights.
6. Moneygram 's " customer service '' is basically ineffectual and the representatives seem to be instructed to give clients a complete runaround and lie to them.
Furthermore I would like to point out that the intended recipient is in medical need and his reception of the funds could amount to a matter of life and death.
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| 03/13/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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This complaint is about discrimination against me and my wife in the involvement of Moneygram preventing me from using their service under the guise that Moneygram is protecting me from fraud.It 's difficult to understand since my wife and I were married in XXXX XXXX, Nevada in XXXX and have known each other for twenty years and that I was the proposed sender in XXXX XXXX, California and my wife, XXXX XXXX XXXX, the receiver in XXXX XXXX.At XXXX PST today XX/XX/XXXX, I spoke with XXXX in XXXX, thereafter I spoke with XXXX from an Escalation dept at XXXX who created case # XXXX and referred me to leave kiosk no.XXXX in XXXX , XXXX XXXX and travel to XXXX XXXX XXXX and attempt to send my XXXX dollar transaction to my wife which was declined by Moneygram and that that transfer was for my wife that was necessary to pay for XXXX XXXX, replace the broken washing machine and to get a new upgraded telephone to handle areas that lacked cell coverage where XXXX works as a XXXX to a XXXX XXXX who was XXXX and XXXX on duty.
At XXXX XXXX pst I spoke to XXXX in the XXXX who explained that Moneygram had decided to protect me from fraud and would not allow the transaction from anywhere.
It's interesting to note that I have been in finance, real estate and marketing : that part of my work is protecting others from fraud.I include a list of satisfied customers, the composition of XXXX XXXX.that began my career 30 years ago on XXXX XXXX XXXX XXXX birthday.I include this to demonstrate to let you know that there is no reason under the sun that I as a private businessman would ever need protection from fraud from my wife in particular or ever in general.As you can see the early customers that gave written permission for me to use them as a group of satisfied customers of mine.All of the mostly deceased were protected by me, that is I looked out for their financial and land interests.They are historical figures of business and history in XXXX XXXX and the entire world.So why would I need protecting from fraud from my wife of 16 years.What Moneygram is exercising is a discriminatory policy against me and possibly XXXX XXXX and my wife a XXXX XXXX.Today I work in finance and real estate protecting and promoting the interests of others and my client list is private.Moneygram should learn that in order for them to operate in the USA that discrimination in the provision of financial services is a serious crime and is not tolerated and that to provide money transfer services in the USA is a privilege not a right and that this right is not extended to those who practice criminal discrimination while offering services to the public.So even the idea that I could need protection from fraud is ridiculous, when my entire career is built upon the care and protection of others in financial land dealings and that my client lists are veritable who's who of the richest landowners of all time who selected me to watch over and promote their interests, and I do the exact same business for other living private clients today, so the assertions and legitimacy of MONEYGRAMS CLAIM OF PROTECTING ME FROM FRAUD IS LUDICROUS, FALSE, AND DISCRIMINATORY
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| 05/19/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
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Wiring funds domestically or internationally should not be this difficult for a tax paying, law abiding citizen. The foreign entity used is simply incompetent in computing a successful transaction.
On XX/XX/XXXX {$2500.00} USD were wired to my biological sister for a surprise gift to my nephew who just graduated XXXX XXXX. On XX/XX/XXXX my sister called to say that the funds were not available to her. Upon calling Moneygram on XX/XX/XXXX, a customer service representative who called himself XXXX explained that he needed to verify a few things : My full name, address, name of a highway near my home, my age, the receiver 's name, age and purpose of the money. All of this information was provided to the customer service representative.
This form of questioning was quite perplexing. I told XXXX that I'd been using Moneygram for over 20 years -wiring to XXXX , XXXX XXXX and XXXX XXXX.The reputation of my use of this company should vouch for itself. I have had to verify the funds wired internationally and I greatly appreciate that. But this domestic transfer questioning was too extreme.
XXXX asked me if I was comfortable with him asking the questions. I asked him what does my being comfortable have to do with my sister being able to pick up the funds I wired her. He said, " If you are not comfortable with my questions, I will refund you your money. '' I told him that I will answer the questions ( as I did ) so that my sister can pick up the funds. But the questions are a bit extreme. I even laughed about that.
XXXX became defensive and stated that " Since I ( the customer ) am not comfortable with the questions he ( XXXX ) is asking, then he will refund me my money. '' Again, I told him that I really wanted my sister to collect the funds to day for nephew 's surprise gift. XXXX refused to complete his interrogation. So I asked him to allow me to speak with his supervisor. He said he would allow me to speak with someone AFTER he refunds the money.
I REALLY FEEL THAT IF THIS SITUATION WAS HANDLED BY DOMESTIC CUSTOMER SERVICE REPRESENTATIVES, I WOULD NOT HAVE HAD THIS KIND OF AN ISSUE. XXXX was not professional. He did not have good customer service skills. He refused to assist me in a professional manner.
I contacted moneygram immediately after this disappointing situation. After explaining that I needed to make formal complaint and being placed on hold for 4 minutes, the first called was dropped. The second call was answered by a nice lady by the name of XXXX. She listened to my complaint and requested that I hold so she could transfer me to someone. I was transferred to XXXX who said that he was not a supervisor but a equal to XXXX. XXXX and XXXX apologized for XXXX 's impromptu decision to refund the transaction. XXXX told me that I can complain on the online moneygram site.
Wiring funds domestically or internationally should not be this difficult for a tax paying, law abiding citizen. Perhaps the federal government should only allow wire transfers to be completed by banks regulated by the federal government. The foreign entity used is simply incompetent in computing a successful transaction.
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| 10/05/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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I signed up with MoneyGram to transfer some funds to XXXX on XX/XX/XXXX.
I intended on transferring {$800.00}. I was limited to {$500.00} by MoneyGram, so I only sent {$500.00} on XX/XX/XXXX.
When I saw that the transfer had gone through, on the morning of XX/XX/XXXX I transferred the additional {$300.00}.
Using their online services, I clicked on the " send '' to same person more money.
The recipients were not able to get the 2nd transfer.
I chatted online with MoneyGram ( XXXX XXXX XXXX XXXX XXXX ), and called their Customer Service ( XXXX in XXXX ) on XX/XX/XXXX.
I was told that my account had been cancelled, that the Security System had rejected me, and that I have been prohibited from using their services. They said the transaction in question would be cancelled and my money would be refunded. They also informed me that I must use another service to send money.
I asked why denied from using service? Why was I rejected by the Security System ; on what grounds? They were unable to answer any of my questions, nor were they willing to connect me with anyone who could.
I also discovered a change on the 2nd transaction. MoneyGram changed the recipient 's name on the 2nd transaction. The original was for XXXX XXXX XXXX. The 2nd was changed to XXXX XXXX ( last name all capitol letters )?
Why hold my money for 3 weeks ( 3-10 business days ; they've sabotaged it so my account has been deleted, and the name was changed so that the money can't be withdrawn by anyone )?
I waited until XX/XX/XXXX and my funds still had not been returned. I spoke with a rep named XXXX and was told that an email had been sent by the Escalation Dept. and that my refund was still in progress. He hung up on me, so I called back and spoke with a rep named XXXX. He said that it would take XXXX business day to refund monies returned to my account from XX/XX/XXXX [ 10 business days from 9/19 takes me to Oct. 2 to get my money returned to me ].
I waited until XXXX and I still had not received my money.
I think MoneyGram has done something criminal by changing the name of the recipient and not returning my money.
The receiver " XXXX XXXX XXXX '' was changed on the 2nd transfer to XXXX XXXX ( last name all capitol letters ) without my consent, apparently to prevent the transaction from taking place.
I am appalled at being denied, prohibited from using their money transfer services for no reason. I've been implicated, incriminated, under suspicion reputation stained, rejected from using their services. I've been treated like a criminal for no apparent reason. And yet MoneyGram has deceitfully, egregiously amended a Global Fund Transfer transaction that I initiated, changing the name of the recipient that prohibited the transaction from taking place. Isn't that illegal?
On XXXX I chatted online with a XXXX XXXX She couldn't provide me with any further information. She asked me to check my bank account to see if the refund had shown up in my account. No funds transferred XXXX at XXXX. She told could not help me and told me to contact Customer Service.
Vicious cycle going nowhere ...
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| 02/12/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
Servicemember |
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On XX/XX/18, I was the victim of a " virtual kidnapping '' fraud scam. A caller told me my father was in a car accident, which had seriously injured a child family member of violent criminals, and had resulted in a confrontation that led to my father being kidnapped. The caller was able to produce personal information about me and my father and, positioning himself as a reluctant but influential member of the violent criminal gang, was offering to broker a release for my father from his alleged kidnapping for {$3000.00}. He threatened that my father would most likely be killed, and that only through the caller 's intervention was my father 's life being spared. He threatened my father 's XXXX unless I paid {$3000.00}, or if I hung up the phone, or if I made any attempt to contact my father. The caller advised me to make an international money transfer to his family-member in XXXX XXXX using XXXX XXXX, which had security protocols to prevent such a transfer ( by requiring me to call their XXXX number before finishing the transfer, which discouraged the caller from pursuing this option ).
The caller then asked me to make multiple transfers through MoneyGram, and I made four transfers ( the transactions : {$910.00} : Reference # XXXX at XXXX to XXXX XXXX XXXX XXXX XXXX ; # XXXX at XXXX to XXXX XXXX XXXX XXXX XXXX , which the caller reported had failed ; {$910.00} : # XXXX at XXXX to XXXX XXXX XXXX XXXX ; {$890.00} : # XXXX at XXXX to XXXX XXXX XXXX XXXX ) . At this point, the caller continued to ask for more money and to make additional threats, changing the scenario he had presented earlier. I risked contacting my family and realized that my father was safe. I hung up on the caller, who then sent me a threatening text message.
I filed a police report with my local police department and went to my bank to see if it was possible to prevent the transactions or recover the funds. The banker called MoneyGram 's customer service associate, who told me and the banker that it was not possible to recover three of the four transactions but that the second failed transaction would be refunded to my debit card. The purpose of this complaint is that the promised refund for the second transaction has not happened despite the passage of 96 hours since my call with MoneyGram 's service associate. In addition, I have now learned that this is a common scam. I would recommend that MoneyGram implement security protocols so that it is not abetting fraudulent victimization of customers in the future. As I reflect from my experience, I would imagine that such protocols could include subjecting transactions to a confirmation with MoneyGram 's call center ( similar to what XXXX XXXX successfully implemented in this case ) if they are international transfers to a location known to host such scams, if they are sent by first-time senders, and if meeting these considerations are at a transaction amount slightly below {$1000.00} and especially if repeat transactions, it would be helpful to consumers and helpful to the rule of law for MoneyGram to invoke some kind of protective measure.
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| 11/23/2016 |
Yes |
- Money transfers
- International money transfer
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Web |
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On XXXX XXXX, 2016, in XXXX XXXX, MoneyGram accepted funds and I was issued a Moneygram wire for {$2400.00} ( I also paid wire fees of {$110.00} ), to be picked up by me when I later was to travel to XXXX in XXXX.
However, on XXXX XXXX, I checked the online status of my transfer and discovered that Moneygram had already paid out the money within 24 hours to an unknown third party. I demanded my money in a telephone call to Customer Support on XXXX XXXX, but Moneygram refused to pay me the amount or refund it to me. In violation of Regulation E, Moneygram did no investigation within the time frame required, did not provide any documentation regarding the payment to the unknown party and did not advise me of my right to see relevant documents.
It is suspected that a fake XXXX landlord, who required and to whom I sent proof of available funds ( only a copy of the receipt but not actual payment ), picked up the wire posing as me. I have no knowledge of who Moneygram actually paid, or their true identity. It is also possible that the Moneygram agent colluded with the con artist.
Moneygram also failed to investigate the circumstances surrounding the payment or maintain and provide records as required by Paragraph XXXX of its internal rules and by XXXX. More specifically, Moneygram has not presented copies of the payment transaction or the " valid ID '' of the alleged payee as required by the applicable laws.
Moneygram represents its service to be secure and trustworthy according to the Moneygram website and advertisements, using the boldface buzzwords " peace of mind, '' " send securely, '' " easy to receive, '' " reliable, '' which also point out that the recipient will need to show " a valid photo I.D . '' Moneygram 's internal rules and XXXX XXXX XXXX XXXX ( Paragraphs XXXX and XXXX ) go to great length about how Moneygram avoids fraud and requires valid identity confirmation from all recipients. Although Moneygram has numerous rules applicable to its agents regarding proof of identity, there is no evidence that these rules were followed by Moneygram or its local agent. What identification was presented to their agent? Moneygram has not provided that bit of information.
According to the Federal Reserve, Reg E protects consumers even when they make mistakes -- even mistakes such as writing their PIN number down in a place where a crook can find it. The Federal Reserve 's staff opinion on Reg E states that " Negligence by the consumer can not be used as the basis for imposing greater liability than is permissible under Regulation E. Thus, consumer behavior that may constitute negligence under state law, such as writing the PIN on a debit card or on a piece of paper kept with the card, does not affect the consumer 's liability for unauthorized transfers. '' So even though I sent a copy of my receipt to the con man, it was still incumbent on Moneygram to follow Reg E, investigate timely, provide records, notify me of my right to see those records, and verify the identity of the person who picked up my money. They failed on all accounts.
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| 11/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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I have been a MoneyGram customer for several years. I use MoneyGram to send money to my Parents, Brothers, Sister, Neices and Nephews in XXXX XXXX and the XXXX. My family in is very poor and I do everything I can do support them in times of need, because I am able to do so. I usually send money once per month but sometimes if they need money urgently I send them multiple times per month. In the month of XXXX XXXX I sent money on multiple occasions because I shipped boxes of items ( food, clothing, shoes, etc ) to my family in XXXX XXXX and I had to send money to my Nephew to pay the customs duties to collect them. This transfer was outside the monthly schedule where I send money at or close to the end of each month to help my parents pay for basic necessities like electricity, medicine and food. The monthly transfer I send is usually sent to my younger brother and he collects it and distributes it according to agreed to parameters between my mother and father, who do not live together. Along with sending money on a monthly basis to support my parents, I am also helping one of my Nephews pay the application fees, visa fees, medical testing fees and other fees he needs to pay during the application process to optain a job working for XXXX XXXX XXXX. My Nephew has been in the process of applying for a job with XXXX XXXX for the last few years but the process has been delayed because of Covid-19. Thanfully he is has been approved to work on a XXXX XXXX ship and should be joining the ship in early XXXX I have been sending money along the way to my Nephew, as well as my younger brother.
On XX/XX/XXXX I sent a tranfter to my brother which he was able to collect, then on XX/XX/XXXX I sent a tranfer to my Nephew, which he was able to collect, then on XX/XX/XXXX I sent a transfter to my brother wich he was NOT able to collect. On XXXX brother informed me that he was not able to collect the money because he was told by the local agent that the transfter had been blocked. I called MoneyGram to find out why the tranfter has been blocked and I was told that my account is under review and I will likely not be able to use the platform going forward. I asked why but I was not given a reason, only told that my account is under review. I suspected that the reason the transfer was blocked was because of the multiple transfers I sent in the same month. I tried explaining why I sent multiple transfters and that my family is very poor so I need to send them the money, but that I was told there is nothing they can do. A few days later, I tried to login to my MoneyGram account but by account has been locked by MoneyGram. I made multiple attempts to get MoneyGram to unblock my account but I as not successful.
Since my account has been blocked by MoneyGram, I have switched to sending money to my family via Western Union but Western Union is much more expensive than MoneyGram so I am losing money every month using Western Union. Instead of sending more money each month to my poor familyd to help with their basic needs, I have to pay higher fees each month.
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| 11/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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Hello. My name is XXXX. Transaction time XX/XX/2022. My brother in law send me money from XXXX to XXXX by MoneyGram. We check website of MoneyGram, its show a limit up to XXXX USD and we can take a this money from XXXX. So my brother-in-law send XXXX to me.
Me and my wife we went to neighborhood XXXX. They say they dont have so much money right now. They advise to us go to XXXX super centre. On the way there we call to MoneyGram customer service. Custemer service told us that XXXX cant refuse to give us a money. However XXXX did refuse us. When I ask to XXXX manager to call a money gram they refuse to do it. I called my self to customer service of money gram they saying something as XXXX should give us a money and if XXXX for some reason cant give money, XXXX manager should call to MoneyGram. After that I ask XXXX manager to call MoneyGram. Manager refuse to call MoneyGram and says he know all the rules and policies. How ever he denied to show me written policies and rules. My wife and I was very upset with manager and we called again to MoneyGram customer service. Customer service told us go to different XXXX. We went to third XXXX. So cashiers in money service of XXXX start working on our request but when she start to take a money from machine. She called to a manager to come over to check our request. When manager came to money service he denied to give us money and saying that system not allowed him to take money out. But cashier already have money on hands. I ask him to call MoneyGram support. He refuse to do it, so I called my self. Customer service of MoneyGram ask to talk to XXXX manager. Manager took my cellphone and on conversation with MoneyGram he refused to say his name and why he dont give a money to us. So we was very upset with him too. After that MoneyGram customer service says that they will do investigation and it will take 90 days, which is bad for us because we need this money ASAP.
It was about XXXX XXXX so we went to pickup our daughter from daycare, on the way there we saw on MoneyGram system shows that money status is completed so status is different. Status before was money ready for pickup.
After that we called a police and we went to the same XXXX to claim a case for this situation. We have a case number and officer information. Officer and my family went to XXXX to talk with manager of XXXX. He gave all his information to officer. Officer cant do anything in that case so just open a case. I need that money because next week of XXXX I have a XXXXXXXX XXXX XXXX XXXX XXXX XXXX I need pay for it. Also my wife is XXXX.
There is some miscommunication between MoneyGram and XXXX that make us very struggle and run all day to take that money out.
However MoneyGram open a investigation and only my brother in law can be informed about this situation. Also XXXX didnt gave us any receipt that we didnt get money.
My brother in law went to money gram in XXXX, he is saying that in theyre system it shows money was out. And they will inform him in the end of XXXX.
Please help us a sue MoneyGram. Thank you.
|
| 05/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Hi, I submitted an online transfer Of {$150.00} + XXXX service charge from XXXX, using my debit card as payment method and direct deposit to Bank account in XXXX through MoneyGram mobile app dated XX/XX/2020 at XXXX. Money was taken from my bank account right away. As per terms, it was promised within minutes transfer. I received email in my junk folder that money has been sent.
This transaction doesnt show up in history neither in mobile app or on website.
After 6 hours passed, I contacted live chat of money gram to inquire about the status.
They suggested me to call MoneyGram helpline. I dialed their helpline number and had to wait over 40 minutes to connect. Finally, call got connected and upon inquiry, i was told that money transfer is stopped because we need DOB of receiver to verify his identity. I provided DOB to the representative, he also asked contact number of receiver and told me that we will call the receiver during business hours and will release the funds.
Today, whole day passed, they never called. I requested receiver to call MoneyGram himself. MG helpline number in receivers country is out of service.
At XXXX XXXX on XX/XX/2020. I submitted a formal complaint to MoneyGram via their website, case # XXXX. I received confirmation that complaint has been registered but i didnt hear anything from them yet. I called their helpline again at XXXX XXXX. Waited for over 20 minutes, i finally gave up and registered call back request. As per wait time, i was supposed to receive a call in next 15 minutes. No call came through from agent. I did receive a computerized call for feedback. Its ironic.
I had an emergency some 2 years ago. I transferred over {$6000.00} which they held for long time with no reason. Upon doing some research online, i learnt thats their common practice to hold peoples money To either never give out or hold for longer period of time.
My question for moneygram is, Why they didnt communicate to me if there was any problem in verification of receiver? If I hadnt confirmed myself. They were going to take my money with no explanation. Why cant i see this transaction in my history if MG had already taken money out of my bank account? Why its taking forever to process this transaction? If you promised to call the receiver, why you never made a call?
MoneyGrams ill intentions are clearly visible here. Its their common practice to con people.
Read below reviews. XXXX XXXX XXXX There are many more if you google it yourself.
I submitted my passport and drivers license to moneygram to verify my account 4 years ago. When they held my money couple of years ago, they made a lame excuse of verification. I sent all the information over again the 2nd time. Nothing was changed at my end. I will definitely be speaking to my lawyer to discuss option of filing lawsuit against them for the damages. Anyone, who wants to join me in lawsuit. I will setup an online presence.
@ CFPB, i think you should also look into MoneyGram fraudulent practices. I will be happy to share more information if you need.
|
| 11/16/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
1. When I attempted to sell my truck on XXXX, I was contacted by a scam artist who conned me into depositing a phony check for {$4700.00} into my account with the XXXX XXXX XXXX XXXX ( XXXX ) with the intent of me taking {$2500.00} as payment for the truck and sending the rest ( {$2200.00} ) via Money Gram to a person who was supposedly going to pick up and deliver the truck to the buyer 's location. Sometime after I sent him the {$2200.00}, XXXX froze my account because the check was a fake. So, not only did I send {$2200.00} to a crook, I am also getting stuck by XXXX with paying the face amount of the check. My complaint is not so much with Wal-Mart, from whom the Money Gram was purchased ; rather, I wish there were a better way for XXXX to keep criminals from using its website to perpetrate theft. And, of course, I am particularly upset with the individual crook, whose real name I may never know. Details follow.
2. Towards XX/XX/XXXX / XX/XX/2015, I placed an ad on-line on XXXX to sell my truck. I got a text message on XXXX XXXX 2015 from a person identifying himself only as " XXXX. '' The phone number from which the text appears to originate is XXXX ( XXXX ) XXXX. XXXX asked how much I was selling the vehicle for. I texted him back a price of {$2500.00}. We had various texts back and forth and eventually agreed on the following terms : XXXX would send me a check for {$4700.00}. I would deposit that check into my bank account and take {$2500.00} as payment for the truck. He said that I should take what was left from the check after extracting my payment to WalMart and use XXXX to wire the money ( {$2200.00} ) to his mover, " XXXX XXXX, '' who supposedly resided at the following address : XXXX XXXX XXXX, XXXX, XXXX XXXX. XXXX was supposed to pick the truck up and deliver it to XXXX. I discovered that WalMart did not have any XXXX XXXX business, so we agreed that I could use a WalMart Money Gram to send the funds.
3. On XXXX XXXX 2015, I purchased the Money Gram at the WalMart at XXXX XXXX XXXX XXXX, XXXX, XXXX, WalMart XXXX # XXXXMoney Gram Reference Order # : XXXXThe funds were sent via Money Gram to a WalMart in XXXX, the same day. No further information concerning the recipient WalMart store.
4. After I sent the funds, I asked XXXX when the truck would be picked up. On XXXX XXXX he sent me a text telling me he 'd let me know. That 's the last I heard from him.
5. On Friday XXXX XXXX, I attempted to use my XXXX XXXX XXXX XXXX ( XXXX ) XXXX card to buy lunch and it was rejected. I later learned that all my XXXX accounts were frozen & I had a negative balance due to a large, phony check. XXXX said I had to pay the face amount of the phony check.
6. I reported this incident to the XXXX County Sheriff 's Department and they made a report, but they will not investigate the matter. On XXXX XXXX I reported the fraud to Money Gram, and they said that they would make a report, but they were n't interested in any of the details or in investigating the matter, referring me back to the local police.
|
| 05/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I purchased services from a vendor on moneygram, I was refused services and asked for a refund immediately aftter 7 days, also was refused a refund and then waited on and tried to work with the Fraudulent company for over 4 months in hope of receiving services from the vendor ( XXXX XXXX XXXX. which is XXXX ) in XXXX I put in writing another request for a refund to the vendor and he threatened to dismiss and close my account. I then waited patiently giving him more info to help me with services he advertises to offer and in 2 months once again he only gave me one one.XXXX hour phone call where he claims to Law enforcement that this was the services rendered XXXX phone calls in XXXX months and I provided a whopping XXXX pages of information and not one thing he did, he is a scammer and then has turned my personal info over to law enforcement claiming I fired him numerous times, which is a lie. and used personal information against me to make law enforcement think I was crazy. He has a habit of turning things around on the people he scams, refer to his hater list on his website. I will also show u the file he sent about me to law enforcment. Why he couldn't return my money as he claims he could not help me when he never should have offered me services in first place is the issue. I have since XXXX - XX/XX/2022 been filing report after report with moneygram, to help me get my money back from this scammer, I filed with the XXXX and they claimed the business That Moneygram represents has a false XXXX rating on their website and multiple offenses, I also filed with FTC regarding this business and they replied that the business was not valid and same with Consumer affairs department they said they could not help me, So without a doubt MoneyGram is Fully responsible for Allowing Fraud to be active on their money platform for Scammers. I have been contacting them to no avail, filed numerous grievances with them regarding the scammer, they refused to help me I also sent an Open records letter request certified to them in beginning of XX/XX/2022 and they ignored my request of freedom of Information act. I will Now be filing complaints with money gram for this matter and Expect that they will make sure I am refund my money and also punitive damages will be added. I believe that anyone using moneygram services should be offered fraud protection and think that this would help people to at least not suffer at the hands of these fraudulent businesses that are collecting money under the guise of moneygram services. I received an email from moneygram in regards to my multiple reports of this scammer I placed to them and they sent me a letter via email saying they conducted a thorough investigation and were done helping me, that I was not able to get any help from them, I replied that their investigations were not adequate or thorough enough that I had proof of the business they represent at being fraudulent and that I would be now holding them fully accountable. that I would also be filing a complain against them.
|
| 01/04/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
My name is XXXX XXXX and my moneygram account is XXXX ( as in one of my email addresses ).
After initiating a money transfer to XXXX this summer, I called Moneygram to inquire about the delivery of funds. The beneficiary party could not confirm the receipt into his bank account because Moneygram did not transmit the references I provided, nor my name in the transfer.
I was later able to confirm with the party the actual receipt of the money transfer.
After this inquiry, Moneygram arbitrarily closed my online account denying me the ability to make transfers and attempts to initiate tranfer electronically were denied with a message suggesting I go to a physical agent ( see attached ), with no explanation, no reason.
I resorted to physically go to an agent to complete my transfers.
I went to CVS on XXXX XXXX XXXX in XXXX to complete a transfer and the transfer was denied.
Later a transaction was completed at an agent site, but then subsequent transactions at XXXX, another Moneygram agent were denied.
This behavior of MoneyGram is a blatant discrimination as certain customers are presumed guilty of fraud until proven innocent, contrary to US laws.
In the many years I have used the services of Moneygram, I have never committed a fraud in any shape or form.
A US citizen of XXXX descent, my income is fully tracable to my salary ( XXXX/year plus rental properties income of 60,000-80,000/year ) and my transfers are a minuscule portion of my income, primarily directed to my extended family in XXXX or XXXX for assistance , funerals , other community needs, or in some instances payment of expenses on my behalf ( vacation home and cars repairs or maintenance related for example ... ).
I had faced this dicriminatory behavior by Moneygram before and had logged a complaint to this bureau before it was resolved, only to see the same pattern of discrimination, arrogance, and denial of service repeated now.
I am asking that Moneygram cease these discriminatory practices conducted under the false pretense of compliance and fraud prevention.
Honest people doing lawfull transactions should not be subject to demeaning and discriminatory practices in the US.
I tried to resolve this issue by a letter, only to be invited to call a useless customer service that did not provide neither explanation, nor resolution.
I trust the CFPB would assist in the resolution of this issue, including the full restoration of my online account and abilty to transfer money electronically and at agent sites, and a full apology for the humiliation repeatedly suffered at agent sites where I was treated like a criminal money launderer and fraudster.
To make the matter worse, i have a funds transfer initated a couple of years back that was never paid, and that I can not claim back because its references in my online account are not accessibles to me anymore. In that case i sent flowers rather than the monies I initially intended to send to a cousin when his sister, my cousin passed away in XXXX, XXXX.
|
| 12/04/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
Servicemember |
|
OnXX/XX/XXXX at XXXX XXXX I purchased a MoneyGram money order for {$670.00}. This was for my rental payment which is due that same day. I made the purchase at XXXXt XXXX store # XXXX, located at XXXX XXXX XXXX XXXX GA XXXX. Sometime during my continued shopping and leaving the store, I lost it. I then immediately returned to the store at approximately XXXX XXXX and spoke with a store manager, in an effort to have the lost money order voided, and replaced with a new one.
After obtaining a copy of my debit card receipt, I then asked the store manager to replace my ( XXXX ) money order under MoneyGram 's replacement policy. I was then told by her, that I could not receive a replacement of my money order from them, and that I needed to call MoneyGram to address the replacement issue. I then called MoneyGram while still at the store, at XXXX and chose option # 4 " for help with something else ''. Under this option, I then chose option # XXXX to request replacement on a money order that was lost, stolen, or damaged.
Under this option I was again informed that I was " untitled to request a replacement ''. However, as the recording continued, I was then deprived of the option to have the money order replaced, through fraudulent audio instructions, which deliberately switched the " request to replace money order process '', over to a " request for refund of money order process '', through which that attempted to exploit me for more money.
I spoke to customer service about this attempt to exploit my situation through this clear change in the replacement processing instructions, but they refused to address these acts of fraudulent misrepresentation, which I recorded in their entirety.
At the time MoneyGram made these " money order replacement '' representations that day, they clearly knew that they were false and untrue, and that they were being made with the intent that I, and other consumers would rely upon them. As a direct result, I as a consumer being unaware that MoneyGram 's representations were false or untrue, did reasonably rely and act on their representations.
As a result, I currently stand to suffer the following losses due to my reliance upon their false or untrue replacement representations : 1, Theft of {$670.00} by potential criminals, seeking to fraudulently cash the lost money order, due to MoneyGrams refusal to immediately provide an in store replacement.
1. Late fees of XXXX dollars afterXX/XX/XXXX, for late rental payment due to non-replacement of {$670.00} money order purchased onXX/XX/XXXX.
2. Eviction proceedings for delinquent nonpayment of rent, due to non-replacement of {$670.00} money order purchased on XX/XX/XXXX.
I am therefore requesting the immediate return of my {$670.00}, back into my account, so as to avoid the unnecessary losses which I stand to currently incur. If this matter goes beyondXX/XX/XXXX. I am requesting all late fees and penalty costs as well.
Sincerely, XXXX XXXX CC : Consumer Financial Protection Bureau
|
| 08/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Created a new account with moneygram for online and application access and the deactivated profile saying my identity not verified by their servers but I should send money using their physical locations so that they can charge higher commissions.
XXXX XXXX XXXX : Hi XXXX XXXX, my name is XXXX XXXX. How may I help you?
Chats may be monitored and recorded, and your personal information may be processed in a country other than your own.
For your privacy and security, please do not provide your full Social Security Number, Bank Account Number or Credit Card Number.
Me : why is my new account suspended XXXX please reactivate XXXX XXXX XXXX : I am so sorry for that, I am from the money order paper check department. To give you further assistance with your inquiry. I will need to escalate you to another Chat representative from the MoneyGram online department. Please, allow me a moment.
Please wait while we transfer your chat to the next available agent.
XXXX XXXX is your new agent for the chat session.
XXXX XXXX : XXXX XXXX XXXX, my name is XXXX. How may I help you?
Chats may be monitored and recorded, and your personal information may be processed in a country other than your own.
For your privacy and security, please do not provide your Bank Account Number or Credit Card Number.
Me : why is my new account suspended XXXX please reactivate XXXX XXXX : I'm sorry to know about it, I'll be glad to verify the details for you.
Me : sure XXXX XXXX : Thank you. I'll need to gather some information from your account to verify your identity. May I please have your date of birth?
Me : XX/XX/1971 XXXX XXXX : Thank you. I am reviewing this information now. Could you please allow me one moment?
Me : ok XXXX XXXX : Thank you for waiting. I've reviewed your account. Unfortunately, MoneyGram security system is not comfortable or unable to verify your identity online, so your online profile has been closed. I do understand how important it is for you to use the platform and I am sorry because of the news I am providing right now, as soon as the security team made the decision is not possible for you to complete the transaction online, however, we invite you to use one of our store locations where payments are only accepted in cash. If you allow me I can find a location nearby.
Me : I can provide my passort or id to verify Me : for online transactions XXXX A : I really wish I could assist you with your request however please take into consideration that we have many rules and regulations that we need to follow.
Me : I am US Citizen XXXXXXXX XXXX : Our service continues to be available for you from the store locations only.
Me : but why?
Me : I am copying us consumer agency XXXXXXXX XXXX : I understand that you would like to have more information about the decision that was made and I apologize for the inconvenience, however, to protect the integrity of our security, we are unable to provide specific details regarding the information you are asking for.
|
| 04/07/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
|
|
I bought a MoneyGram money order for {$400.00} on XXXX to pay a credit card bill. I sent this to XXXX XXXX XXXX in their pre-printed envelope. However, after several weeks, XXXX XXXX claimed they did not receive it. ( I think they did but someone within their payment processing center stole it ).
So I contacted MoneyGram for a cancellation of the original and a replacement. I agree to pay them {$18.00} for this service. At that time, they also asked to whom I had written out the money order to. I let them know it was XXXX XXXX. So they knew the payee. They also knew that I was the payer. On XX/XX/2019 they sent me an email telling me my case number was XXXX. On XX/XX/2019 they sent me another email telling me the money order remained uncashed. Then on XX/XX/2019 they sent another email telling me the money order was cashed and they would not send a replacement.
The money order had been altered ( they sent me a copy of the cashed money order ). The original information had been " whited out '' and the money order was rewritten to a different payee and from a different payer. Also, on the very bottom, one can see numbers under the signature that whoever the fraudster was didn't even bother to white out. Those are the four numbers I wrote there which are the last four numbers of my credit card I put there for identification. Looking at the money order it is obvious information had been changed. ( Note : this is hard to see on the scan of the copy of the money order I have attached, but it is obvious on the copy MoneyGram sent me. ) So MoneyGram did not send a replacement money order or cancel the original after I requested such -- and agree to pay {$18.00} for -- even though they said they would as the original had not be cashed at that time. And by the time the original was cashed, they KNEW it was fraudulent because it had both a different payee and payer than they KNEW it should be.
So instead of my credit card company receiving this payment, the fraudster received it. So I am out {$400.00}.
I did everything right. MoneyGram did everything wrong. They should have sent the replacement as I asked them too. They should not have cashed the original money order knowing both the payee 's name and the payer 's name on the money order had been altered. And they knew that because they asked and I told them who the original was written out to -- XXXX XXXX -- and that I -- XXXX XXXX -- was the payer. And they knew that I was asking for a replacement because the intended recipient had not received the original I sent them ( or claimed they had not anyway ). And at that time the money order had not been cashed -- MoneyGram told me that. Yet, MoneyGram then accepted that altered money order knowing both the payee and the payer on the money order had been changed.
Note it is impossible to contact Moneygram by telephone and talk to an actual person. I have tried. I go through multiple menus and end up nowhere. My contacts with them have been by email.
|
| 09/29/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I was contacted by a person who claimed that I had won {$2.00} XXXX in a drawing. The person informed that to claim my prize, I would be required to send {$1800.00} USD as an advance on US income taxes owed on the prize money. The caller requested that I send the money via Walmart money-gram transfer. The caller specified that the funds should be sent in XXXX phases : XXXX for {$1000.00} and the other for {$850.00} and that each should be sent from XXXX different Walmart locations.
The caller also requested that I keep the winnings secret from everybody so that others will not harass me for a share of the winnings.
As I became more skeptical of the prize, I requested that the caller provide me with written confirmation of my prize. The caller then e-mailed me what appeared to be valid documentation from XXXX XXXX XXXX indicating that I had in fact won a prize.
Based upon that information, I wired the first {$1000.00} to the caller in XXXX. I attempted to wire the second portion for {$850.00}, but the employees at Walmart strongly recommended that I not send the money. I complied with their advice and did not send the second installment.
When I informed the caller ( " XXXX XXXX '' ) he became angry with me and informed me that I should have told the employees at Walmart that the reason for the transfer was none of their business and that I should have insisted on them completing the transfer. " XXXX XXXX '' informed me that without the advance payment on the taxes owed, I could not hope to collect my prize of {$2.00} XXXX.
I also noted that the " documentation '' e-mailed to me indicated that the taxes due would be {$25000.00} USD.
I subsequently sought the opinion of my tax advisor on this matter. He reviewed my documentation and recollection of events and informed that it was his opinion that I was the victim of fraud.
The next day, the caller, " XXXX XXXX '' called to inform me that I would need to transfer, bank-to-bank, {$25000.00} to complete the required advancement of the taxes owed.
When I informed my tax advisor of this new request, he stated that he would like to be present when " XXXX XXXX '' telephoned.
The next day when " XXXX XXXX '' called, my tax advisor answered the phone. XXXX XXXX immediately hung-up and then called back about XXXX seconds later. On the second call, I answered and XXXX XXXX wanted to know if anyone else was present. I informed him that my tax advisor was present with me. When my tax advisor confronted XXXX XXXX about the fraud, XXXX XXXX became angry and demanded to know my tax advisor 's name and stated that he would come over and have him fired from his job.
Over the next hour or so, XXXX XXXX repeatedly called my phone to harass and insult me for informing a third party of this transaction.
I now understand the fraud that has been perpetuated upon me, and my hope is to inform others of the methods used by the fraudsters in their attempts to steal money from unsuspecting elders.
|
| 08/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Web |
Older American |
|
I attempted to send a Moneygram transfer for {$100.00} to a freind with an orphanage in the nation of XXXX yesterday XX/XX/2020 which would be approximately the fifth time that I have done so in the last 3 months, sending usually {$50.00} to {$100.00}. Moneygram cancelled the last transfer based upon an alleged suspicious profile and shut down my account. I contacted their customer service line they post when stating you can not log into your account, at XXXX once the attendant comes on they can only repeat the same thing, that I could no longer utilize their on-line service that security has determined it should be closed down due to suspicious activity, yet no one is willing to tell you what that alleged activity is. When you ask to gain more clarification you are put off from doing so by the customer service reps. Most of the people manning the XXXX customer service lines sound like they are from south east XXXX, i.e. the XXXX, XXXX, or XXXX and often lack clarity both in their XXXX as well as the circumstances surrounding the account closure.
=================================================================When asking to speak to their security department for further clarification they claim that they can not do so in order to protect the identity of their security officers, all of which does not make sense. Thus, a person is left in the dark with their name and credibility being sullied and/or defamed but with no type of due process to examine why. The money that was previously accepted before being declined I was told can take betwee 3 and 10 days to return. Hence, Moneygram appears to have two ratings, if things go in accordance with a normal transfer, then the rating is excellent 7 on their survey calls after the transaction is completed. However, if they decide to shut your account down they have no process for redress, no one can or will provide any cogent reasons for the shutdown, so the client is left empty. Hence, the rating, in my opinion at that point is 0 or 1. There is no rating 2 through 6 at this point since there is no one else to speak to. You are a favorable client today and for reasons unknown to you you are scandalized and become, at least in your mind, a scoundrel tomorrow. You have no way to clear your name or articulate whatever the issues that brought you to be shut down. ==================================================================Their process is unfair, after the initial XXXX customer service personnel, and the alleged supervisors within that same room, probably taking Moneygram 's customer service calls from a boiler room in XXXX, XXXX or the XXXX, there is no one at their corporate office here in the US that can be called. It is simply a sad situation that ultimately angers you due to the limited service to actually address perceived wrongs. Their common response is that they have the right to shut you down based upon unfounded allegations without having to provide a reason as to why.
|
| 07/27/2015 |
Yes |
- Other financial service
- Money order
|
|
|
Web |
|
|
On XXXX XXXX, 2015 I purchased a Moneygram money order in the amount of {$250.00} [ Check No. XXXX ] for {$.00}.
The Payee was not paid for failure to render Service ; therefore I ( " Purchaser '' ) requested the funds be refunded back to Purchaser.
On XXXX XXXX, 2015 I purchased XXXX Moneygrams money orders in the amount of {$200.00} [ Check No. ( s ) [ XXXX and XXXX ] for {$1.00}.
The Payee was not paid for failure to render Service : therefore Purchaser requested the funds be refunded back to Purchaser.
On XXXX XXXX, 2015 Purchaser complete and filed a request for return of funds by mailing the " Claim-card '' as suggested on XXXX phone instructions and prompts.
On XXXX XXXX, 2015 Moneygram returned Purchasers " Claim-card '' request for failure to sign signature card. On XXXX XXXX, 2015 XXXX signed XXXX claim-cards and re-mailed to Moneygram on the same day.
On XXXX XXXX, 2015 Moneygram mailed a Money Order No. XXXX in the amount of {$230.00} for the purchased money order [ Check No. XXXX ] for {$250.00} ; Moneygram profited a Fee of {$15.00}.
On XXXX XXXX, 2015 Purchaser attempted to cash the check at Wal-Mart, and was charged an additional undisclosed fee of {$3.00} for returning money from [ Check No. XXXX ]. Total fees {$19.00}.
On XXXX XXXX, 2015 Purchaser has made several attempts to call Moneygram, making inquiry to XXXX unaccounted for money-orders. Purchaser spoke with a rep- who identified herself a " XXXX '' approx. XXXX XXXX PCT. Upon further inquiry, XXXX XXXX disconnected the phone.
Purchaser returned call back to Moneygram at XXXX XXXX PCT, whereas she spoke with a rep- who identified himself as " XXXX ''. Purchaser requested to speak with a Manager ; however, XXXX proceed to ask multiple unrelated questions which were intrusive and evasive to the issue of missing money-orders. XXXX then place Purchaser on hold for XXXX minutes before disconnecting the line.
Purchaser returned a third call at XXXX XXXX whereas a rep- identified herself as " XXXX '' who explained that, " Fees are charged for processing paper refunds with XXXX XXXX XXXX . '' Rep- stated, " Did you read your contract, where we charge to process your refund? " Purchaser has XXXX issues ; for XXXX Check Processing1. I paid for the paper Money-Order [ FEE XXXX XXXX cents ] 2. I must pay for a [ XXXX FEE {$15.00} ] to receive refund?
3. I must pay a [ THIRD FEE ] to cash the Cashiers Check?
MAJOR ISSUE1. Moneygram / XXXX have FAILED to return moneyRep ( s ) have made FALSE CLAIMS that my address was not in system.
IMPOSSIBLE! First Check was mailed to P.O. Box which was provided in writing as RETURN MAIL ADDRESS.
After reviewing the Online Complaints with this Company, there is an ongoing issue with the Accounting and Employees. " XXXX '' was arrogantly confident to tell Consumer/Purchaser, " Do what you have to do ... we only process the paper. " GREAT CUSTOMER SERVICE. I 'm out {$400.00} USD! REALLY?
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| 03/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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Synopsis : Sent date : XX/XX/XXXX and XXXX CST Amount sent from XXXX XXXX XXXX : Face value {$1000.00} USD and service fee {$5.00} Status : Has not received as of XXXX XX/XX/XXXX Receiver bank, XXXX , XXXX, XXXX : XXXX XX/XX/XXXX, XXXX has never received the amount of {$1000.00} for the receiver account Method of payment : XXXX account deposit I used XXXX account deposit service ( via MoneyGram.com ) to provide a direct deposit of {$1000.00} USD from the United States to XXXX to my beneficiary, receiver, on XX/XX/XXXX at XXXX CST -- via beneficiarys account and swift code number. As of today, my beneficiary still has not received a direct deposit of {$1000.00} USD. Weeks and months went by my beneficiary still has not received the funds. I called XXXX and they open a new case, XXXX. It took XXXX almost 90 days, to respond back on XX/XX/XXXX. XXXX stated the agent confirmed the money was paid, and they closed the case. XXXX respond was so vague, that they did not provide who, what, when, why, where, and how. My beneficiary was not able trace which bank in her city she should go to in order to claim {$1000.00} USD associates with the reference no XXXX.
Ref : CFBP : XXXX XXXX case : XXXX Regarding to your statement : " Our records show that the transaction was deposited on XX/XX/XXXX, therefore we are unable to issue a refund. '' Your record is having a computer glitch or coding error, but my beneficiary and her banker 's record indicates {$1000.00} has never deposit to the receiver account ( see the attached supported documentations for details ).
XXXX, could you please stop being vague? Could you please provide a supported evidence to support your facts? You stated that it was successfully deposit {$1000.00}, my receiver and her banker 's statement show no record of it. Why are you deceiving to the innocent people? Please see my receivers record, the attached supported documentations, for details.
Please stop XXXX my hard earn money. Please give me back the money if you can't provide a point of contact of the bank that received the money. Right now, my beneficiary said her bank has never receive the money.
Theory : XXXXXXXX should look into the medium, or a bank that routes money between XXXX and XXXX, and figure out which bank received the money that has not forward to XXXX.
XXXX CEO : Please take a look into this case and take it seriously and resolve this matter ASAP. Thank you.
PSA : XXXX is conducting an unfair practice and gross negligence. XXXX took the innocent consumer money and provided a fault record that a transaction was successfully on their end. But our end records do not show that {$1000.00} ( see the attached supported documentation ). How do you explain that? You have caused us so many down times during this COVID19. Why are you doing this? Why are you so greedy? Stop XXXX my money please -- I'm begging you to return this hard money back to my original debit card payment.
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| 02/12/2016 |
Yes |
- Money transfers
- International money transfer
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Web |
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MoneyGram canceled and refund my transaction after more than 35 hours of having my money blocked - doing that by offering a - In minutes transfer money service.
XXXX XXXX XXXX 2016 I went to a MoneyGram location in XXXX IL with the intend to send ~ {$1500.00} ( XXXX ) to a Friend of mine in XXXX . I talked on their red phone that they have at that location, that someone automatically answers to guide you with the transaction.
After I confirmed my name, my friends name and location, the Transfer in Minutes fee for sending {$1500.00} was {$80.00}. So I agree to that and pay the money, I got a Reference # XXXX and they said the money should be available to pick up in XXXX in a mater of minutes. But that never happened because the second day XXXX XXXX I called moneyGram to check the status of the transaction and they said the transaction is under review and that they need to transfer me to a different department that has some question for me. So they transfer me and I waited 20 min and nobody answered.I called 2nd time after ~1h and same story I was transferred to this department that never answers ... and waited for ~32 min this time ... still no answer so I give up. XXXX XXXX in the evening I go to a money gram location next to my house to try to get some answers, I used their Red phone again and guess what, same story I had to wait to talk to this department and they said it may take more the 40 min or 1 hour. So I told them that in this case I just want to cancel the tansaction, because it is not money in minutes transaction anymore, almost a full day past by and I spent XXXX on the phone trying to understand what do they need to review.
XXXX day the XXXX XXXX 2016 I called them again, same story this time they transfer me and this department finally picked up after just ~15 min waiting for them. And they asked me the same question that they had asked me when I first made the transaction on the phone, my name, my friends name ( the receiver ) and so on ... that finally they come up with this reason that the transaction has to much risk and that they will refund my the money. Now I got a new reference # that I hope I can use it to get my money back, I have not got to and MoneyGram office yet. So this was after min ~ 35 h from when I made the transaction and payed the money for it. So the SCAM that MoneyGram IS DOING is that they have use my money ~ $ XXXX {$80.00} fee ) for ~35 h and as they work almost all over the world they probably do this for XXXX of people like me and are able to block huge amount of money just for at least 24 h so they can collect interest on it or invest the money or whatever. For a service that is called money transfer in minutest that actually blocks your own money for more then 24 h that is outrageous and most probably illegal. I relay appreciate if you will take note of this fact and start investigating Money Gram.
I WILL NEVER USE MONEYGRAM SERVICE AGAIN
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| 08/03/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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Yesterday, XX/XX/XXXX, I created an online account with the Walmart MoneyGram Service and requested a transfer of {$580.00} to a nephew in XXXX, XXXX.
The money was to pay for the school fees and room and board of another nephew.
I was given the standard transfer options along with their corresponding fees : cash pick, bank account deposit, payment by debit or credit card, or using a bank account.
I opted to pay with a credit card and submitted the requested amount mentioned above.
An automated message said to wait while the request was being processed. I was further informed that the process could take up to 30 minutes so I could log out and check back. Alternatively, I could simply wait for an email from MoneyGram that would tell me if the request was successfully processed or not.
Because I have used the same service countless times over the years to send money to XXXX albeit usually in person from within a Walmart storeXXXX I did not think much of it. The transaction would be approved because the money is going to a recipient I have used on more than 25 occasions.
To cut a long story short, I received the promised e-mail but it said the my transaction could not be completed. I therefore decided to resubmit it with XXXX XXXX because their service location was closer to me than the local Walmart store. Two hours later, an attempt to log into my account MoneyGram account proved unsuccessful. I received a message that said my request could not be processed.
I did not think much about it because I thought the webpage was simply having problems. But when I tried three times again between XXXX and XXXX XXXX today XXXX XX/XX/XXXX ) and kept getting the same message, I decided to call XXXX and report the program. I thought it was strange that I should see the same message for almost 24 hours if you include the failed attempt from yesterday XXXX XX/XX/XXXX XXXX.
It was during todays inquiry that I found out that I have been permanently banned from sending money through the Walmart MoneyGram Service. Shocked, I asked the lady I was speaking to what the reason was and she said such issues are not discussed over the phone. Apparently, MoneyGram will send me a letter in the mail later to explain their decision but I would like this Agency to oblige the company to disclose what exactly I did yesterday to warrant such a punishment. Was my crime the fact that I attempted to use their service online instead of going into a Walmart store as I usually do? Was it the fact that I opted to pay with a credit card instead of my debit card as usual? And if the answer to any of those questions is " yes, '' I would like to know why MoneyGram provides those options in their online service in the first place. If I violated any of their security protocols, I would like to know which one and why I never received any advanced warning about the problem I was about to cause.
Thanks.
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| 08/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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I used the MoneyGram app on XX/XX/2022 to send {$150.00} home delivery service to XXXX XXXX the XXXX XXXX. Transfer # XXXX I regularly send transfers in the same manner to the same person and occasionally to other relatives. This time however, the money was not delivered at all. The app however stated ( and it still does ) that the transfer was successfully received by the intended person, hence I didnt think anything was wrong.
On XX/XX/2022 I spoke to the recipient, I casually asked her if she has d received the transfer, and she told me that she hadnt. I immediately contacted MoneyGraXXXX via the chat function on the App. I spent about XXXX minutes chatting back and forth with a customer service agent. She asked me to wait several times because she was investigating the transaction. By the way, I have screen shots of the entire exchange.
In the end, the customer service rep.told me that she was going to open a case for me because there was an issue with the recipients financial institution and they couldnt pay the transfer.
I asked what the problem was and was not given any specific reason. I asked her If there was an error of some type on the personal information i entered, and asked her to help me correct it if that was the case. I was told that they couldnt make corrections to transfers that were already sent.
Then I asked her to cancel the transaction and refund the money to the account I sent it from so that I could do the transaction over.
I was told that they couldnt do that either.
That I had to wait 90 days for the case to be solved and I would hear back from them then.
I said absolutely not! That I had no guarantees anyone would call me or reach out in 90 days. That the app says the transaction was paid so basically I just lost my {$150.00} plus the fee.
I argued my case as much as I could and in the end all I got was a link to a complaint form.
I reluctantly completed it and havent received any response. Not even received an automatic reply.
This same thing happened to me last year with a different transfer to a different relative. At that time I believed that maybe the relative was lying to me but I realize now that MoneyGram was the one lying. The 90 days in that case came and went and I never received a call, an email, or a response or any kind. They simply stole the money.
How many people does MoneyGram do this to?
Its outrageous to me that such a huge company can not issue a refund if there is some sort of issue with a transaction. How can they get away with simply keeping transfers from their customers? With not replying to complaints? I have been using their services for years. My records are there. I am hard working, law abiding citizen yet I have no voice.
I hope you can do something in my case and in the case of other people like me who have no resources or tools to fight this type of abuse!
Thanks in advance for your assistance.
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| 08/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
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On XX/XX/XXXX I used MoneyGram to transfer money to a bank account. The transaction was processed under reference number XXXX. I received a text that the Transaction was completed and money was sent about XXXX on XX/XX/XXXX. Checked the receivers bank account and money was not available. Their site says it would be available in the account within hours. Next couple days go by and no money but they did take my money and could not tell me where it was {$950.00} which was needed for a mortgage payment that the receiver is now behind on because of this company. Contact MoneyGram, they verified the recievers account information with me and told me everything was correct but still could not tell me where my money was said that they could not cancel the transaction because it was already completed but they would open up an investigation but it would take up to 90 days I said this matter can not wait 90 days as its for a mortgage payment they claim they would escalate it. Called the receivers bank and they showed no record of an incoming transfer, asked MoneyGram for the fed reference number so that the bank could investigate and they would not provide it to me and it was not on the receipt for the transfer. XX/XX/XXXX ( today ) I reached back out to MoneyGram to let them know the money still is not there in the account, the rep today now tells me the funds were rejected by the bank because account information was incorrect ( it was not incorrect I had already previously verified this with them before ) I also pointed out I noticed on my transaction details on their site it says I processed transaction on XX/XX/XXXX which was correct but it was saying completion date XX/XX/XXXX how is that even Possible? Its like it was a fake receipt or something and they just took my money. After pointing that out the rep just abruptly canceled my transaction saying it will be refunded to me within 10 days and then closed the chat on me. I see nothing but hundreds of complaints online about them saying people will receive refunds and they dont get them in the 10 days as promised I want this noted because I want my money back this is not a game and has caused someone to be behind on their mortgage. Their playing with peoples money. I look at the email I got today about the transaction being canceled and it isnt even correct it says that the Transaction is canceled and will be refunded but listed the receive method as cash pickup and it was not a cash pickup it was an attempt to transfer to a bank account how can you even get that wrong? Seems like they are fraudulent and taking peoples money and holding it for whatever reason but it needs to be investigated and I want my money returned to me in the promised time frame. Literally all the complaints online sad similar to mine I dont know how this company is still able to conduct business and deal with peoples money this is so unacceptable.
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| 10/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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Im a customer who is a receiver of the money transfer from the XXXX XXXX to United States. on XXXX XXXX I went to the CVS Pharmacy to collect the Money I use the MoneyGram kiosks to start my transaction and then proceed to the cvs cashier to complete my transaction during the process the CVS agent told me that they only can give {$500.00} max at the Location because I was receiving more than the maximum amount and we have to cancel the transaction, so we cancel the transaction and then I went ahead to the next MoneyGram locations when I try to receive money from XXXX which was the next location that was open at that time it was after XXXX so the store was all closed up accept for the groceries store and CVS , they said that the Refrence number is invalid so we go ahead and check the Refrence number status and it says money has been picked up ( BUT I DIDNT RECEIVE ANY MONEY ) I came back to the CVS LOCATION TALK TO THE CASHIER AND HIS MANAGER THEY TOLD ME TO CALL MONEYGRAM AND TALK TO THEM, because they didnt give me any money and they are also closing and if the MoneyGram agent want to talk to him he is willing to talk to them. I call MoneyGram they told me they want to speak to the Agent but the CVS STORE WAS ALREADY CLOSED since I was the last Customer. I ask them if I could go back the Next Day and ask the cashier that helps me. When I went the next day he was not there. So I called MoneyGram again and try to ask the CVS EMPLOYEE TO TALK TO THEM IT WAS THE DIFFERENT EMPLOYEE SO SHE WAS NOT IN ANY HELP BECAUSE SHE WAS NOT AT THE STORE WHEN ALL THIS PROBLEM HAPPENS and due to the employee privacy they couldnt tell me his next shift so I waited for the next same Day which was on a Sunday and the Same time I did the Transaction which is Around XXXX. Because thats what the Money Gram Agent told me, when Sunday Came the CVS EMPLOYEE was willing to talk to them, they just shut me off and told me they can not give me any information and the final decision about the money has been made. I just dont get it, their final decision was the refund of XXXX. I have a witness who was willing to talk to them about this transaction. But they didnt let him explain or let us prove them that I didnt pick up any money their were 2 CVS agent who was their that night who knew everything that happened on the XXXX of XXXX between XXXX and XXXX was willing to talk to the MoneyGram. But they just go ahead with closing my case with XXXX this is not fair and I need that Money.it has caused a lot of problems in my Family because the Sender who is my Husband has blame me too that I already picked up the Money because MoneyGram came to a Selfish conclusion and the CVS agent is still willing to talk to them about my transaction. Please, please if You could look into my Case I would appreciate that Thank you. Our Case number on MoneyGram is XXXX
|
| 05/26/2016 |
Yes |
- Money transfers
- International money transfer
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- Wrong amount charged or received
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Web |
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On XXXX XXXX 2016, I made XXXX money transfers through Money gram from XXXX to XXXX, the XXXX was for USD {$5.00} to receive XXXX {$17.00} ( XXXX XXXX ) under reference XXXX, the second one was USD {$520.00} to receive $ XXXX XXXX, when I delivered this money I ask to money gram agent in XXXX that if there was a time limit to receive the money and also I if there was any a problem with the amount of USD {$5.00} and the teller told me that there was no problem.
On XXXX XXXX 2016 the receiver and I went to Money Grams agent in XXXX and tried to receive my money and the agent named XXXX XXXX, we were told that we were not able to get the money because the transfers were blocked, and after two days of visiting XXXX offices from XXXX different Money Gram Agents and calling customer services phone it was impossible to have an agreement between Money Gram, the agents and me as the customer, on one side at money Grams customer service line they answer always was that there was not any problem to perform the payment that I was able to receive it when I want that I should go to another office and on the other side the XXXX different agents were not able to make the payment, finally at the headquarters of one of the agents ( XXXX XXXX XXXX XXXX XXXX ) there was a settlement between the agent and Money Gram customer support that the only way to pay me was to divide the transfer of $ USD XXXX in two different payments, but I would receive COP XXXX instead COP XXXX, because there was an extra cost for dividing the payment, finally I accepted because I was afraid to lose my money signing in the papers that I will submit a complaint ; for the USD {$520.00} transfer I received the money completely.
After I received the money I submit a complaint through Money Grams web site, asking why they were charging me for dividing the payment, they answered me that the difference of the values was not for an extra charge but it was because they used the exchange rate of the day that was divided the payment which is under the rate when I delivered the money.
The complaint is under case number XXXX since XXXX XXXX, Money Gram asked me some detailed information about which offices and agents I visited. I have asked about updates for this case number and they have answered me that the investigation is still under process, but after almost two months I am noticing no progress at all.
From my point of view I have been a victim of the lack of communication between Money Gram with their agents and customers therefore I should receive the amount of money initially agreed, when I delivered the money. I did not request to divide me the money therefore I should not to assume difference of the exchange rate values, for that exchange rate deviation I received XXXX XXXX less than it was initially settled in our contract
|
| 10/29/2016 |
Yes |
- Money transfers
- International money transfer
|
- Incorrect/missing disclosures or info
|
|
Web |
|
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I wanted to send money to my mother in XXXX through MoneyGram on Tuesday XX/XX/XXXX. First, I had to verify who I was by sending a copy of a bank statement and a copy of my driver 's license after giving them multiple ways to verify my identity online. I spent two hours on the telephone with them but they were not satisfied with my answers ; therefore, I was treated like a criminal and had to send proof of who I am. Second, I was finally granted permission to send the money yesterday ( XX/XX/XXXX ). I filled out the online form exactly as I was asked to do. When prompted to fill out my mother 's information, I was asked for her first name and last name. Nothing else was marked as required or necessary information. Today my mother went to collect the money. She was told that she could not collect the money because I had not given her middle name and second last name. Why did MoneyGram not ask me for that information when I was filling the form online? I CLEARLY MARKED the money was going to XXXX. If they knew that my mother was going to be required to provide identification with all XXXX of her names, then why did they not prompt me to give them all XXXX names? Why was my transaction approved on my end if they knew that the money was not going to be delivered in XXXX because I had not given ALL THE NECESSARY INFORMATION. I paid for a transaction that could not be finished because of their negligence in letting me know ALL THE INFORMATION NEEDED on the other end. When my mother let me know that she could not collect the money, I called MoneyGram to correct the situation and I was told that I had been given THE CHOICE of adding more names but I was NOT told I HAD TO DO IT FOR THE TRANSACTION TO BE TRULY COMPLETED. They told me that my only option was to cancel the transaction on my end and expect a refund in 12 BUSINESS DAYS. Last night they took my money and were ready to send it to XXXX in 15 minutes. Now I have to wait to get my money back 12 BUSINESS DAYS. PLUS, THE MOST IMPORTANT THING, MY MOTHER STILL DOES NOT HAVE THE MONEY SHE NEEDS RIGHT NOW. I AM DISGUSTED. I WAS TREATED LIKE A CRIMINAL AND HAD TO PROVE MY IDENTITY. AFTER PUTTING ME THROUGH THAT ORDEAL, I WAS NOT GIVEN ALL THE INFORMATION NECESSARY SO THAT MY MOTHER COULD PICK UP THE MONEY IN XXXX. THIS IS DISGRACEFUL. I AM A XXXX AND CURRENTLY A XXXX WORKING ON MY XXXX DEGREE sending money to my family in XXXX. I AM NOT A SCOUNDREL LOOKING TO MAKE A QUICK BUCK OR STEAL FROM ANYONE. BECAUSE OF THEIR NEGLIGENCE, I was made to feel like a common criminal and even after I complied with their demands, they DID NOT PROVIDE THE SERVICE I PAID FOR BECAUSE THEY DID NOT GIVE ME ALL THE INFORMATION I NEEDED AND MY MOTHER NEEDED. MY MOTHER IS XXXX YEARS OLD and SICK. SHE DOES NOT NEED THIS KIND OF XXXX. THIS IS SHAMEFUL!!!!!
|
| 03/03/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
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OnXX/XX/2019, I attempted to send {$1000.00} to my brother abroad via MoneyGramwebsite which I have used to send money on a monthly basis over the past 3-4 years.
After filling the receivers information, I clicked the send button as I usually do, but this time it took me to an error page asking me to call a number to complete the transfer, so I thought there mighthave been something wrong with the information, therefore I reattempted to send money a second then a third time, both of which lead to the same error screen, thus I decided to use another online service to transfer money instead.
Althoughthe transfer attempts have beenlabeled erroneous by MoneyGram ( I can supply you with screenshots from the webpage ), I was surprised to receive a notification from my bank onXX/XX/2019 that my checking account has reached zero causing an overdraft protection transfer from my savings along with applicable fees. I looked up my checking accountand was astonished to find that MoneyGram has charged me {$3000.00}, corresponding to 3 transfers in the amount of {$1000.00} each along with their transfer fees ( {$25.00} each ). I contacted MoneyGram who claimed they never took themoney and said it's a standard procedure for them to have the bank issue authorizations for requested transfers, but stated that this does not happen unless the transfers went through.
I disputed the authorizations with my bank onXX/XX/2019, who promised to investigate this and refund the money in a maximum of 10 business days. MoneyGram, on the other hand, stated that the money should be back by end of business on XX/XX/2019, nevertheless the money has not been refundedas of today XX/XX/2019, and to make things worse these authorizations have been converted to posted transactions now.
I spoke to MoneyGram 3 times so far, once on XX/XX/2019, again on XX/XX/2019 and a third time on XX/XX/2019 and every time they either say something close to : " the money should return very soon '', " your bank initiated the authorization and you should contact them '', or " we will investigate this and it will take 72 hours ''.
I have been in a financial deficit of XXXX {$3000.00} from XX/XX/2019 to present time because of the repeated failings of MoneyGram to refund my money which they illegally took from my bank account for erroneous attempts of money transfer. Even if this was the result of a system error, the fact that they continue to handle it very bureaucratically with repeated deferrals of action and no regard to the sustained financial damages is extremely appalling.
I am not sure if punitive damages can be pursued in this case because the company really snatched {$3000.00} from my account for no reason whatsoeverand repeatedly failed to initiate an immediate refund for almost 2 weeks.
Please help me
|
| 06/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I am writing to explain the details of my communication with Moneygram since doing the transaction on XX/XX/21.
On XX/XX/21, I used the moneygram app to send {$2400.00} to my mother, in XXXX to cover her health insurance. The money gram gave me the option to pay it into her XX/XX/XXXX bank account and on doing so, informed me that the transaction was successful and complete. It gave a reference for the completed transaction. However on my mothers end the money never showed up. On waiting for a week I called moneygram and they said they would start an investigation that can take up to 90 days. I would frequently call to check on any progress and after being put on hold for at least an hour or more would always be told they are still investigating and not to call but wait for an email.I was not allowed to talk to anyone in the investigation department, it would always be customer service that would have no further information and would rudely say you need to wait the 90 days, why are you calling I finally did hear back from them end of XXXX and was informed by email that the money did reach my mothers bank account although delayed and they would return back the {$1.00} transaction fee. On checking with my mother, the money was still not in her bank account.
I called moneygram back and they said they would start another investigation, which could take up to 90 days again.
In the meantime my mother went to her bank, XXXX XXXX and was told they do not accept money directly from moneygram and it usually goes through a smaller bank that then sends it to them. The bank confirmed that the money was never received.
I continued to call moneygram to be told its under investigation but the last time I called I was told they had no information on me or the transaction. After going through a lot of departments and managers. I was told my account had been closed and there was no explanation on why. Finally I was told they would investigate and send me an email in 2-3 days on why the account was closed. It had been over a month and I was still to hear from them. I called them back today and was told my account was closed because I had gone to my financial institution XXXX XXXX XXXX XXXX Bank ) and should now communicate with them and get the money off them. XXXX & XXXX were not able to help me.
It has been very frustrating and upsetting as this money was really very important for my mothers health and having had the run around for over 6 months has been overwhelming. It is not a small amount of money that can just be ignored, moneygram must be held responsible for it and not be able to just wash their hands of it.
Please find enclosed the receipt of the moneygram transaction as well as a bank statement from my mothers XXXX XXXX bank showing the money was never received
|
| 02/19/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
Servicemember |
|
Dear XXXX XXXX XXXX XXXX, Are you still unable to raise the fee of just {$180.00} to enable us send to you the original copy of your draft?
XXXX XXXX.
Sent : Monday, XX/XX/XXXX at XXXX XXXX From : " XXXX XXXX '' To : " XXXX XXXX '' Subject : Re : Dear XXXX XXXX XXXX XXXX.Here Is Your Draft : I don't have the money yet I will let you know ok and I am not sure yet either XXXX XXXX XXXX XXXX On XX/XX/XXXX XXXX XXXX, " foreign operationscbn '' wrote : Dear XXXX XXXX XXXX XXXX , Send the fee {$180.00} to us by Money Gram Or XXXX only in this Name : Receiver : XXXX XXXX XXXX.
After payment, send the money gram control number to me to enable my secretary go for the collection from money gram office here.On receipt of the fee, the original copy of your draft will be send to you by courier service.
Yours Sincerely, XXXX XXXX.
Sent : Sunday, XX/XX/XXXX at XXXX XXXX From : " XXXX XXXX '' To : " foreign operationscbn '' Subject : Re : Dear XXXX XXXX XXXX XXXX.Here Is Your Draft : And tell me where to send the XXXX dollars to and I will as soon. As I get a chance. You would not understand what I am goi g through but I will send for this XXXX XXXX XXXX XXXX On XX/XX/XXXX XXXX XXXX, " XXXX XXXX '' wrote : Why???
Sent : Saturday, XX/XX/XXXX at XXXX XXXX From : " XXXX XXXX '' To : " XXXX XXXX '' Subject : Re : Dear XXXX XXXX XXXX XXXX.Here Is Your Draft : I am no longer interested.
XXXX XXXX XXXX XXXX On XX/XX/XXXX XXXX XXXX, " XXXX XXXX '' wrote : Still haven't hear from you why???
Sent : Monday, XX/XX/XXXX at XXXX XXXX From : " XXXX XXXX '' To : " XXXX XXXX '' Subject : Re : Dear XXXX XXXX XXXX XXXX.Here Is Your Draft : I will send it soon. I p my get paid on the XX/XX/XXXX XXXX XXXX XXXX XXXX On XX/XX/XXXX XXXX XXXX, " foreign operationscbn '' wrote : Dear XXXX XXXX XXXX XXXX , We are still waiting to receive the fee from you as you promised.
Sent : Thursday, XX/XX/XXXX at XXXX XXXX From : " XXXX XXXX '' To : " XXXX XXXX '' Subject : Re : Dear XXXX XXXX XXXX XXXX.Here Is Your Draft : I will when I get the money I don't have this now XXXX XXXX XXXX XXXX On XX/XX/XXXX XXXX XXXX, " XXXX XXXX '' wrote : Dear XXXX XXXX XXXX XXXX , Here is your draft.Could you please send the fee {$180.00} to us by Money Gram only in this Name : XXXX XXXX XXXX.
After payment, send the money gram control number to me to enable my secretary go for the collection from money gram office here.On receipt of the fee, the original copy of your draft will be send to you by courier service.
Yours Sincerely, XXXX XXXX.
Inline image I am not able to raise anything just take the fee from the fund you are so desperately wanting to send to me XXXX XXXX XXXX XXXX Show quoted text
|
| 05/25/2017 |
Yes |
- Payday loan, title loan, or personal loan
- Payday loan
|
- Was approved for a loan, but didn't receive the money
|
|
Web |
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I applied for a loan online thru Ace Cash Express. I received an email from XXXX XXXX letting me know that I was approved for a loan for {$5000.00}. Email included a letter from XXXX XXXX along with the loan agreement. It said to call XXXX to finish the process. I spoke w/ XXXX on X/XX/17 who told me that in order to get this loan, they were going to deposit $ into my checking acct, & I needed to send back. He said I needed to do this because my credit was n't that good ( which it is n't ). They were going to deposit XXXX into my checking acct, & I needed to go to Walmart & send XXXX to XXXX XXXX - XXXX XXXX IL via a Moneygram. Moneygram w as sent, & I paid XXXX ( incl XXXX fee ). I called XXXX to let him know th at Moneygram wa s sent, & he said to send him a copy of the receipt to his email, which I did. He, then, called me back letting me know that the {$5000.00} could not go thru, & it may be because my credit was low. He was going to try it again by depositing {$980.00} this time & to send back {$960.00} to XXXX XXXX XXXX IL via Moneygram, which I di d ( incl XXXX fee ). I called him again letting him know $ was sent, & he then told me again to send him a copy of the receipt, which I did. This went on for XXXX more times on X/XX/17 ... deposited XXXX , sent XXXX ( incl XXXX fee ) to XXXX XXXX via XXXX XXXX ; deposited XXXX , sent XXXX XXXX XXXX XXXX fee ) to XXXX XXXX again via XXXX XXXX ; deposited XXXX , sent XXXX ( in cl XXXX fee ) to XXXX XXXX - XXXX XXXX IL via XXXX XXXX . All of the receipts for these transactions were also sent to XXXX 's email. We spoke again on Friday night, X/XX/17 , & he said that everything looked good now on their end, & $ would go into my acct w /i 15 min s or on Monday. I sent him an email & text on Saturday to check on status & also left him a message as well ... .no response. When I checked my checking acct on Monday, I was negative XXXX . The 1st deposit of XXXX was taken out. I immediately called XXXX to find out what was going on because I was also unable to use our debit card or check acct on my cell phone, & they explained that my acct was locked & looks like all the deposits will probably be taken out, & I may ha ve been scammed. I am now negative XXXX . I spoke to both XXXX & XXXX ( w ho I think are the same person ) s everal times on Monday & Tuesday, & they both told me that they would look into it & get back to me. I called again on Tuesday night & was told by XXXX that he could send me {$5700.00} via XXXX XXXX if I paid {$500.00} fees. I told him I was not going to give them anymor e , & I wanted my $ back & was going to report them the authorities.
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| 02/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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Hello, I attempted to transfer {$80.00} to XXXX XXXX XXXX in the XXXX on XXXX XXXX, via MoneyGram. MoneyGram informed me that they processed the transfer on XX/XX/XXXX, and the money was received on XX/XX/XXXX. However, the receiver says he has not received this money. Upon contacting Money Gram, they opened a case on XX/XX/XXXX.
After calling and contacting MoneyGram about half a dozen times, MoneyGram sent me an email on XX/XX/XXXX, ( Please see the attached file named " doc1 '' ) saying that " After completing our investigation, we have determined that an error may have in fact occurred with your transaction. We apologize for the delay in the funds being made available. Our records show that the transaction was successfully received.
As such, you are entitled to a refund in the amount of {$190.00}. This amount represents the transfer fee you paid with this transaction. '' But I checked again with the receiver and he maintained that he had not received any money via MoneyGram in XXXX or XX/XX/XXXX. I contacted MoneyGram customer service, asking for proof of their communications with the receiver bank and their claim that the receiver bank confirmed that the money was received and also asking them to provide me with an exact date that the money was deposited to the receiver 's account. After a few days, I received another email from MoneyGram on XX/XX/XXXX ( please see attached file, named " doc2 '' ) sending me what they regard as " proof of Deposit ''. I have not attached this receipt because it contains account numbers and other sensitive information but I can provide you with a copy of this receipt upon request.
However, as I said in my response to them I had requested proof that the receiver bank, XXXX XXXXXXXX XXXX confirmed that it had received the money and also the specific date it received the money and deposited it. The document they sent to me is not from XXXX XXXX XXXX. Also, the date on this document is XXXX, which is the transaction date according to the receipt available on my MoneyGram account XXXX not the date the money was received by the receiver bank. Moneygram initially claimed that money was received on XX/XX/XXXX ( according to the receipt available on my MoneyGram account ) but in the email, they sent to me on XX/XX/XXXX, ( please see the attached file, " doc1 '' ), they conceded there might have been an error and the money transfer was delayed although they provided no information on that date.
I have to mention that this was not the first time I sent money to the receiver and to his bank in the XXXX. I have done it before via MoneyGram once ( in XX/XX/XXXX ) and via XXXX service three times ( including twice in XX/XX/XXXX ) with no problem.
Thanks for your consideration, XXXX XXXX
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| 03/23/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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On XX/XX/XXXX I initiated an international transfer to a friend of mine in XXXX with MoneyGram. After completing the online process, at around XXXX on the same night, my bank called me to confirm this transaction. I provided my consent and it went through.
Subsequently, at approximately XXXX, I received notification from MoneyGram that my transfer was sent. The reference # provided was : XXXX.
Following this, I received an email at XXXX on the same day ( XX/XX/XXXX ) informing me that : " For your security, please note that effective immediately your MoneyGram Online profile access has been revoked and your profile has been suspended.
MoneyGrams review of your profile and associated activity has identified it as being at high risk of fraud, scams, or other associated activity which may include a violation of MoneyGrams Terms and Conditions Please direct any questions to this link ; select E-mail and complete the online form. '' Since that date, I have submitted 4 different requests for information, one via Online Chat and three via the link provided in the email. The three via the link provided have case # 's as follows : - Case # XXXX : " XXXX - XXXX Question or Feedback '' ( XX/XX/2022 @ XXXX ) - Case # XXXX : " XXXX - Report Fraud '' ( XX/XX/2022 @ XXXX ) - Case # XXXX : " XXXX - General Question or Feedback '' ( XX/XX/2022 ) The first complaint had a response on XX/XX/XXXX that provided no additional information ; the bulk of the response is quoted below : " Thank you for contacting MoneyGram. We appreciate the opportunity to address any questions or concerns you may have.
Upon review, it appears your inquiry addressed to MoneyGram has been noticed. You were able to spoke to chat service and the information about your profile account was provided. '' Nothing of the sort occurred with an online chat and I was somewhat confused how I received this message since MoneyGram does not allow these types of inquiries to be brought to the Live Chat folks... they immediately push you off to the weblink. I was informed on one of these Live Chats that since I received that email the transaction would have been cancelled automatically, but that is most certainly not the case. My bank account still has a {$270.00} debit from MoneyGram.
At this point, I have filed a dispute with my bank and am following the procedures they have set forth. However, I feel like MoneyGram has treated this whole situation in a way that has left me {$270.00} less of funds and a week of frustrating problem-solving while I was with my family in XXXX. The fact that they never replied and still have my money is concerning and I hope CFPB can help resolve this issue and take steps to prevent it from happening again.
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| 06/25/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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My family members and I have had a terrible experience with this company. This company has proven that it does not care about its customers. Since it is obvious that I am not going to get any assistance from this company I am writing this in every place that I can think of to help other consumers avoid the mistake that my family made. There are similar companies like XXXX XXXX that will offer you the same services but with a much better outcome.
My mother sent me a money gram and it was impossible to pick it up. She went to the store and told me that I needed to pick it up within 90 days and that I should pick it up yesterday. At the store she sent it at, they told her that it would not be a problem for me to pick it up yesterday and even if it was after 90 days I could just call MoneyGram and they would assist me with picking it up at whatever time I needed it.
On yesterday, I went to CVS to pick the money up. I used the kiosk and spoke to a money gram customer service agent ; he was rude and so were all of the other agents I spoke with. Furthermore, he purposely took down my license number incorrectly. He repeated the things that I said so I know that I gave him the right license number. He told me that I would be able to receive the money and to pick it up from the CVS cashier. The CVS cashier told me that I could not receive the money because there was a block on the money and because my license number was written down wrong. So I went back to the kiosk to call the money gram customer service officials again and the individuals kept hanging up. This kept going on for over XXXX hours. I would call, they would hang up immediately, put me on hold, transfer me, give me the wrong information, yell at the CVS store clerk and blame the problem on him, and/or eventually hang up with no assistance to me. There was XXXX guy who was exceptionally rude and he refused to give me his name. He constantly kept hanging up on me. I think his behavior is extremely unprofessional and he should be fired. Basically, I spent hours trying to reach customer service agents and they refused to assist me. The store clerk was there to witness this. I was in a store alone until XXXX and I had to walk back to my apartment by myself ; my elderly XXXX mother who is in a different time zone was up until XXXX in the morning worried about everything.
I know that this was very unprofessional and just plain rude and they just did not want to release the money. I think that this is unacceptable and something should be done about this. MoneyGram it would be very considerate of you if you realize that your consumers are human and you treat them as such. Furthermore, consumers please be wary of this company.
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| 10/01/2015 |
Yes |
- Money transfers
- International money transfer
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Web |
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I have initiated a MoneyGram " send money '' transaction ( where they take the money from my bank account and give the money to a recipient abroad ). They found a problem about the transaction, some recipient middle names order not matching the recipient ID, and told me that they can not release the money to the recipient because of this reason and advised me to cancel that transaction ad do another one.
I went on MoneyGram website and cancelled that transaction on XXXX/XXXX/2015. Regardless, they still took the money from my bank account, {$520.00}. No information was available on the status of this cancelled transaction on their website until eventually they shown a cancellation date for that transaction of XXXX/XXXX/2015. When I asked them why the difference between my cancellation ( XXXX ) and their posted data ( XXXX ) they answered that they needed that time to " properly process '' the cancellation. Hilarious. Their web site states, when cancelling a transaction, that it should take between 3 and 10 business days to get the funds back in the bank account, so one would think that it should start counting 3-10 business days when they do the cancellation. No clue that, before that, there is an arbitrary number of days that MoneyGram takes to " properly process '' the cancellation request. Hilarious, ridiculous, frustrating.
Since I did not see my money coming back to my account I called them repeatedly, last time on XXXX/XXXX/2015. They keep transfering me form one person to another or let wait on the phone indefinitely ( about XXXX persons during the last call, until I had no choice but hang up furiously ) and can not give me a clear answer. When I asked them to be transferred to a supervisor they state that they have no supervisor ( which may be an explanation why they do n't know what they are doing ). Ridiculously, eventually someone advises me to check with my bank. Then I ask, OK then please give me the date when you sent the money back to my bank but they can not give me any specific date, keeps telling me that it can take time for the cancellation to be processed. Last person that I talk with states that it can take up to 45 business days to complete the refund. This statement seems inaccurate since what I have seen on their web site says between 3 and 10 business days, so I ask the person to direct me to the page on their site / policy where I can see that information but they are not able to do that.
Bottom line, there is more than one month since I am waiting to see my money come back to my account and there is no sign that it will happen or that anybody at MoneyGram is capable to troubleshoot and give any valid information.
|
| 10/19/2015 |
Yes |
- Other financial service
- Money order
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- Customer service/Customer relations
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Web |
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I periodically send money through MoneyGram International "housed" by Wall Mart XXXX
XX/XX/XXXX, I requested for a copy of my XX/XX/XXXX transaction with the company. The Wal Mart branch told me that it is the headquarter XXXX that handles such matters. I was asked to direct my request to:
The Manager/Supervisor, The MoneyGram International, XXXX Tel. XXXX.
I contacted it. The employee who attended to me by phone asked me to go on-line on their website to make my request. I did as required: 1.) a photo id, and 2.) $XXXX fee. I sent the XXXX as required the address above XX/XX/XXXX.
When I did not hear from the company XX/XX/XXXX, I called. I was transferred from one employee to the other. When no one could produce an answer, I requested to speak to the supervisor. It was the most frustrating moment. I was put on hold for 0ver XXXX minutes with annoying music playing in my eyes. I had to hang up without answer.
I went back to Bank XXXX from where I bought the $XXXX money order. On around XX/XX/XXXX Bank XXXX confirmed that MoneyGram International cashed the money order XXXX XX/XX/XXXX and produced a copy of the endorsement by MoneyGram International.
When the company would neither refund my money nor produce the requested copy of my XX/XX/XXXX transaction, I , XX/XX/XXXX went back to their branch in XXXX to report what had happened. Once again, I was asked to direct my complaint to the XXXX headquarter. On the same day, I got on phone to ask why he company would get my money and not meet my request. The response was frustrating and disgusting for 45 minutes: it was a merry-go-round transfer from employees who identify themselves as XXXX assuming they gave my correct names. I told XXXX that I have had enough transfer and would like to speak to the supervisor. "Hold on," she said and left me on phone for another 30 - 35 minutes with the usual aggravating music. I hung up.
I waited 40 minutes and called again. The same thing happened. This time, I was transferred XXXX, Before he could ask for another transfer, I asked him to let me talk to the supervisor. "Hold on," he said and started playing the usual horrible music my ears. He neither came back to attend to me nor did any supervisor pick up the phone until I gave up after XXXX minutes.
This is my case. I have endured this unethical, irresponsible, and unprofessional treatment from MoneyGram International. The company gives me the impression that it is a bunch of cronies, operating a business to see how much dupery they could get away with outside he XXXX headquarter.
I will appreciate your intervention to right the wrong.
Thanks.
P.S I have a copy of the endorsed money order
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| 04/16/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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Used a phone at a CVS on XXXX and XXXX XXXX, XXXX XXXX, CA and it did n't work after XXXX times of trying. XXXX I put in all the info and was waiting to be transferred to a representative it would discount. I went to another location ( XXXX XXXX ) which was a few doors down from the CVS. The manager of the store said he could n't do it with the paperwork because he had already closed it even though the store was still open but told me I could use a Kiosk that XXXX had set up there XXXX XXXX XXXX. I told him I would need to ask XXXX a question before starting and he informed me there was a phone there at the kiosk that he was told worked XXXX. It did not. It had a recording that said Monday through Friday and I do n't remember the hours. At any rate, I was there on a Saturday evening ( XXXX XXXX, 2015 ). I used the kiosk, put in the money and waited for the opportunity to put in a security question as the receiver did n't have ID. It did n't give me the option of putting in a security question put took my money. It took me over three hours from starting at a few minutes before XXXX XXXX at the CVS and then phone call after phone call to remedy the problem until after XXXX which put it into XXXX XXXX, 2015 ( California time ). When I called XXXX and explained the situation and that if their phone was not available with a representative at the kiosk XXXX and no instructions on the machine especially indicating that if the receiver did not have ID you could not use the machine as it would not let you put in a security questions it took several hours and supervisors, etc. and continually calling back before a kind female representative listened to what was going on and said she would put the security question in. As you can see on the paperwork attached it was only a matter of my giving them all the information from the receipt with the Reference number for them to put the security question in so the receiver could get the money. I was continually told, even by supervisors they could n't do anything because I used the kiosk. THEN THE KOSK SHOUILD HAVE INSTRUCTIONS AS TO WHAT IT CAN OR CAN NOT DO BEFORE A SENDER USES IT. And if not, then it is the responsibility of XXXX to make it right. If the rep I spoke to did n't finally take care of it for me so my son could get his money ( a day late and he needed it for food since he wallet was stolen ) I would have been out the {$25.00} and then had to send again a day later more money to my son. THIS IS NOT RIGHT!!! Their phones should be continually checked so that they are always working and the kiosk should have instructions before a sender uses it.
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| 12/24/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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Web |
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I sent {$600.00} from XXXX through MoneyGram Payment Systems on XX/XX/2018 with a promise for the money to be delivered on XX/XX/2018 through the reference # XXXX. The receiver was denied payment after several attempts by going to the MoneyGram location in XXXX despite the fact that receiver had all necessary documents include Identification, and the number. No reason was given to the receiver. The receiver contacted me ( sender ). I physically had to go to the XXXX, to be told that I need to call Moneygram. I called XXXX on XX/XX/2018 at XXXX XXXX EST while at the XXXX premises after several automated responses was connected to XXXX. I provided all my information only to be told that the sender has to call XXXX and if cant get a resolution to visit MoneyGram site and if they didnt get the resolution they should inform me ( sender ) and then I need to call MoneyGram. I told him they have gone to the MoneyGram several times and have not received the money. I told him to refund the money so I can collect and send through XXXX XXXX. He said he couldnt do that. I asked him to call the sender now and he stubbornly refused. I asked him the reason and he bullshitted me with that MoneyGram has to fulfill international regulations for {$600.00} that he couldnt do anything at that time. I was frustrated and asked him for the address of the MoneyGram complaint center, he told me I should dictate tell him and he will lodge the complaint on my behalf, I refused and told him I can find the address on internet. I knew the financial hardship of the receiver and called international number 3 times to get connected the receiver in XXXX and told them that I will send additional {$600.00} to them or will arrange for the money through my family in XXXX. While on two separate numbers I told XXXX XXXX that was the name he gave me ) of the frustration and I will have to take it up with the CFPB. Upon hearing it he asked me to wait and came back online and asked me to ask the hangup on the receiver so that he can call the receiver. After few minutes he came back online with me and informed me that he has all the information and the money will be available after 10 minutes. All this took over 30 minutes of my time standing in the XXXX with everyone listening and severe financial hardship for the receiver.
I trust the strong US financial regulation and was sure to get my money back, I didnt trust MoneyGram. I had already called my brother in XXXX and asked to wire transfer XXXX immediately to a family who is financial hardship. SHAME ON MONEYGRAM FOR THEIR UNPROFESSIONALISM AND STUBBORNESS.
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| 05/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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Web |
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On XX/XX/2023, I sent {$400.00} worth of money to my brother in XXXX for his school fees via Money-gram online mobile wallet service. After I received the reference number, I sent it to my brother via XXXX. When I checked in with him if he received the money he replied, No and he had not received it yet. I was a bit confused because it was suppose to be instantaneous.
I decided to call Money-gram customer service. They told me, give it 24 hours and if my brother, the receiver did not get it by then, call them back. 24 hour came and gone and still no money was in his mobile wallet. I called Money-gram customer service again, this time they told me, there is nothing they can do but give it 90 days to get some resolution.
I contacted my brother to tell him the disappointed news and he wrote back a message via XXXX saying that the money was received by some other person which seems to have the same number as him, weirdly, however, the person contacted him to let him know they wanted to make sure the money get in to the right hands but my brother has to get in touch with the sender company to get the money properly transferred in to the correct account. All of this communication between my brother and the other person was screen shotted and later used to sent to the companys email.
I was glad to get his information from my brother and shared it with Money-gram team, however, when I contacted money-gram via phone call to speak with their customer service rep and told them the good news, the rep told me to email the screen shot conversation. I did exactly what she said. I called back the next day to verify they got the email but was told that I have to continue waiting the duration of the 90 days before they can get to the resolution of the problem.
I was extremely disappointed to hear its going to take 90 days in order to get some answers as to what happened to the money so I kept on calling them every week and it has now reached over 45 days and their response has been the same. My brother still havent gotten the money and currently can not attend school until he received the money. He is missing out on his college education and we still have no answers, besides wait until 90 days.
I refuse to wait the entire 90 days for them to continue to tell me the same message ( That my brother recieved the money ) which I know its not true. I am extremely frustrated, mad, and confused on what I can do to get my money back. I would like to take them to small claims court but I know I have to try this step first before that. Can you all please help me get my money back.
|
| 12/31/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
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Web |
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On XX/XX/2018, I sent {$50.00} to my niece in XXXX, XXXX. My niece is XXXX XXXX. The agent gave me XXXX as my confirmation number to give the receiver to pick up the money. When the receiver went to get the money, MoneyGram refused to give her the money saying the confirmation number was invalid. The receiver reached out to me and I called MoneyGram on Saturday, XX/XX/XXXX. The MoneyGram agent informed me after verifying my personal identifying information, that the confirmation number was not valid. she refused to give me the correct number saying that I needed to go to an agent location with a valid ID. I did. I visited the XXXX XXXX XXXX store on XXXX XXXX XXXX, XXXX, TN XXXX. I explained the purpose of my visit and the agent called MoneyGram. MoneyGram decided to issue a refund and provided a refund confirmation number - XXXX. However, I could not get the money. MoneyGram informed the agent that I needed to travel back to XXXX, GA to pick up the refund. I live in XXXX, TN and was visiting XXXX during the XXXX Holiday. I explained that I was unable to go back to XXXX. Even the store agent tried to explain to MoneyGram via telephone that I do live in XXXX and that she has verified my information. But MoneyGram refused and insisted that I must go back to Georgia. I left the agent location without getting my money back.
Today, I called MoneyGram to resolve the issue. I spoke to the escalation department and told them the issue I was having in getting my refund. The escalation Department informed me that it would not be an issue to make a change from Georgia to Tennessee in order to get my refund. They advised that I needed to go back again to the agent location and let them call the escalation department so as to give them instruction to process the refund. I drove back to the agent location on XXXX XXXX and the agent called MoneyGram again from the store phone. I heard the agent informing them that the customer does live in XXXX. She asked for my ID and I provided my Tennessee Driver 's License and she gave it to MoneyGram over the telephone. To my dismay, MoneyGram still refused to give my refund but insisted again that I needed to go back to Georgia where I ordinated the transaction. Even the store agent argued that she did not see the rationale why the customer must go back to Georgia. MoneyGram refused and ended the call somehow impolitely. I called the escalation department again but I could not get any help to get my money back. I informed them that I would file a complaint with the CFPB. This is what I am now doing. Please help me get my money back.
|
| 11/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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|
Web |
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Your complaint Complaint Number XXXX Step 1 What product or service is your complaint about?
PRODUCT OR SERVICE Money transfer, virtual currency, or money service TYPE Domestic ( US ) money transfer Inactive modal Step 2 What type of problem are you having?
ISSUE Other transaction problem HAVE YOU ALREADY TRIED TO FIX THIS PROBLEM WITH THE COMPANY?
Yes Step 3 What happened?
On XXXX XXXX I did attempt to do 2 transaction through money gram in the amount of XXXX ref # XXXX and ref # XXXX for XXXX ref XXXX for XXXX and XXXX as well as XXXX. I am filing a another complaint on XXXX due to these transactions being canceled and never credited back to my account. Moneygram stated that all these transactions indeed canceled immediately therefore no money was ever processed and removed from my account. XXXX processes and sent funds somewhere. So I would like to request that both parties XXXX and Money gram provide complete documentation of the transactions that was provide proof of the successful trans action that Money gram canceled and stated that did cancel out and money never was received. Money gram should provide a complete documentation of the proof that each transaction did canceled out and never processed. I being going back and forth with these two companies and nothing has been accomplished. Each company states to me something different from what they say to each other but it is my money that was taken and no one seems to care that that is wrong. How can these companies be allowed to such and cause so much XXXX and the reps have no care in the world bout it. I submitted the proof of canceled transactions moneygram sent t o advise me that the transaction did not go through. And that was not enough but XXXX could see that Money for each transaction was successfully removed from my account but money gram stated no money was ever received. To settle that we should be able to view some type of documentation of the canceled process and sent successfully process. This stress is really getting the best of me. PLease advise me on what steps I can take to get my money that was unrightfully taken from me. XXXX gave a credit and then reverse it it taken XXXX and XXXX and my deposit in the amount of XXXX. Moneygram refused to provide any kind of documentation of the transaction being canceled although i have emails telling me they were canceled they also so called told investigators from the dispute team at XXXX that the transaction actually processed and never canceled which is not true. Why not help a customer see where their funds went if they cancelled.
|
| 12/02/2016 |
Yes |
- Other financial service
- Money order
|
|
|
Web |
Older American |
|
Dear Sir or Madam : Please be advised the sole purpose of filing this complaint with your agency is due to Wal-Mart not honoring their money orders. Not to mention the fact, Wal-Mart is the seller for MoneyGram money order 's and refused to issue a full refund on a {$35.00} money order that was not used for purpose intended. The merchant refused to issue a full refund and/or exchange the money order for a new one after it was written out to another person. I purchase this money order from their store on XX/XX/2016. It was on the following day, XX/XX/2016, when I presented the money order to Wal-Mart for a refund and they denied the refund - with the statement that the money order is altered because I tried to correct the misspelled name. I explained to XXXX ( Wal-Mart cashier ), that the original money order is intact with the receipt and stub and all I need is to replace the money order and/or be refunded. Then XXXX stated ; " No you are not getting any of your money back and/or a replacement of that money order because Wal-Mart want get their money back from MoneyGram ''. I informed XXXX in the past Wal-Mart replaced my money order with no issues when I misspelled the name on it and this was never a policy. XXXX also stated to me Wal-Mart does not have any returned policy for selling MoneyGram money order 's that involved third party, which is MoneyGram. Then XXXX proceeded to contact MoneyGram, and she stated ; " You need to return the money order back to them and pay an {$18.00} service charged. I later contacted MoneyGram customer service and informed them that this is double-dipping ( Kick-back ) and that I should not be charge any fees due to the fact, I never lost the money order. After I informed the agent I will be filing a complaint with the Consumer Financial Protection Bureau and Office of Financial Institutions, she then reduced the fee to {$9.00}. I firmly believe this practice is illegal and fraudulent. The only time I believe anyone should be charge any fees, if the money order is lost and a stop payment is issued with a replacement of a money order. I do not believe this constitute that because I have the original money order, receipt and stub. I am requesting an investigation of Wal-Mart 's and MoneyGram business practices. I firmly believe they should not be allowed to sell money orders if they will not honor them. During my investigation, it appears other financial institutions do not honor Wal-Mart money orders. I greatly appreciate your assistance in this matter and look forward to your prompt response.
Respectfully, XXXX
|
| 09/08/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
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Hello, I am filing a complain against Moneygram money transfer services. I have used Moneygram in the past using a live agent to transfer money, and never had any issue. On XX/XX/XXXX I tried sending money using Moneygram online service but the transaction was declined. I had called the customer service for help, and they asked to try again, and again it was declined. On XX/XX/XXXX, I decided to go to an agent to send the money, but could n't do so - the transaction was declined there as well. I then called the Moneygram customer service, and they told me that I can no longer use Moneygram to send money, and I should use other service - they did not provide me with any reasoning on why I can not use Moneygram service. And the customer service representative was extremely rude on the phone and not willing to answer any of my questions.
On XX/XX/XXXX, I checked my bank statement, and noticed that {$2500.00} was deducted from my checking account by Moneygram. I called Moneygram right away to find out why the money was taken out of my account, first, they denied it. I then sent them with a screenshot of my bank statement as a proof that money was taken out of my account. They would n't talk to me on the phone. They are extremely rude over emails. They take money out of my account without my knowledge - this is unacceptable! Also, when I call the customer service to find out when I can get my money back into my account, they said within 72 hours. But, when I emailed XXXX XXXX, they told me it could take 10-12 days to get my refund. I am hearing two different things from the same company. And the customer service and support teams are extremely rude over emails and phone.
At this point, I will no longer be using Moneygram for transferring money, but I need my money back into my account. I am getting very frustrated dealing with Moneygram. I have been emailing them since XX/XX/XXXX and they are not responding well to any of my inquiries. I have never experienced this before. I work for a XXXX XXXX XXXX XXXXy, and I know how important it is to hold your reputation and your consumers trust. I am really disappointed to say that Moneygram does n't hold any of these values. They do n't respect their customer and do n't care to provide them with a valid reasoning as to why someone can not use their service. I still do n't know why I can no longer use Moneygram service I need your help to get my money back from Moneygram. {$2500.00} is a lot of money and I need this money back into my account as soon as possible.
Please help.
Regards, XXXX XXXX
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| 02/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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On XX/XX/XXXX, my elderly mother, who suffers from XXXX, XXXX XXXX ( email : XXXX ) was a victim of fraud, made possible by the services of Moneygram.
On this date, she was experiencing issues with her XXXX account and used her phone to XXXX XXXX customer service number. For some reason, the first hit of the XXXX search provided a phone number, which she called. Later that day, when we reported this to the local police, the police officer was able to replicate the issue on my mothers phone but not his own. Upon my own research, I have learned that this is a known scamming practice that the FTC has been warning consumers about.
Please see here XXXX XXXX XXXX XXXXXXXXXXXX XXXXXXXX for more information.
When my mother called the number, she was connected with the scammer agent, who said that in order to help her, he needed to verify her information. He requested all of her personal information and then said, that when he reviewed her XXXX account, it looks like she is a victim of a scam and that she would need to Moneygram {$4500.00} in order to resolve this. My mother, again, who suffers from XXXX, fell for this trick and provided all information necessary. She was quite confused but kept falling back on the fact that this was the XXXX customer service number AND SHE HAD CALLED THEM.
Due to her mental illness, my mother lives with me. I happened to walk into her room just as the transfer was taking place. I realized that something seemed off and we IMMEDIETELY contacted her bank ( XXXX XXXX ) to report the fraud/scam and to hold/freeze the transaction and her account. At the time, XXXX XXXX was extremely helpful and assured us that because we had called immediately, we would be safe. However, after the investigation concluded on XX/XX/XXXX, we were notified that because it was my moms fault, they could not fix the issue and she lost {$4500.00}.
During this call, XXXX XXXX was able to disclose the name of the Moneygram account user and all of their information. The name listed is XXXX XXXX. This is the name of a famous actor and not a real person. I have opened claims with Moneygram and they said they can not provide any information, as they need to protect the privacy of the recipient.
It kills me that Moneygram is a platform that allows scammers and evil people to access their systems to conduct elderly fraud and does NOTHING to stop it.
My mother, who has little savings, is now down {$4500.00} ( XXXX moneygram fee ). I am so saddened by this and didnt know if you could offer any advice for fixing this.
Best, XXXX
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| 12/18/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
Older American |
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On XXXX, XXXX XXXX MoneyGram transaction for $ to be sent to XXXX XXXX XXXX . Amount was {$75.00} + {$8.00} fee. Reference number : XXXX. NAME WAS CORRECT ON RECEIPT : XXXX XXXX XXXX The following are e-mails from receiver ( XXXX ) : XXXX XXXX : Good morning. I went to the moneygram oficce. And they ask me for the amount and password. I couldnt get it Without.
XXXX : Money amount is {$75.00}. Use this reference no : XXXX XXXX : Good nigth XXXX .
I stop by moneygram to see if I can pick up the money. Its already here but my name saids XXXX XXXX and its need to saids XXXX XXXX XXXX. Hope you can fixed. Thank you very much.
XXXX XXXX : Good nigth XXXX.
I went to moneygram office to pick up the money. Its alteady in XXXX but my name has a problem. It sais XXXX XXXX and its need to saids. XXXX XXXX XXXX. I couldnt get it until my name be corectly. Thanks again.
XXXX XXXX : Hi! XXXX How are you. Hope you be ok.
I went to moneygram office. Money its here. But my name its wrong. Its saids XXXX XXXX. And it sould saids XXXX XXXX XXXX XXXX : Can you fix it please. Otherwise it wont be paid it to me. Sorry for the inconvenience..thank you.
XXXX : Still im having problem with the money. They said it wont show up this time. Is kind of frustreited ... see if you can fixed. If not dont worrye. Thank you very much. And sorry for all this running on you ...
XXXX : XXXX XXXX Its me again. Money gram office said you have to change the number refetence. And fix the way they wrote my name Otherwise I cant cashed. Hope you can do it. Thanks. I spend like XXXX dolls. On gas I went to a diferent money gram office.
XXXX : ( me sending response ) What a XXXX disgrace. Anyway, Moneygram changed the name to read : XXXX XXXX XXXX. The reference number is o.k. : XXXX. If this is not successful, get me the phone number - full number with country code, etc. of the agent you are dealing with so I can try to have MoneyGram call them. Feel bad you have spent so much $ on gas. I am going to call Money Gram in Minnesota to complain.
XXXX : Thats my phone number. I will stop at moneygram today and see if I can have the money. They open at XXXX I will sen you a email soon as I have an answer. Thank you.
XXXX : ( me sending response text ) if they hassle you, tell them they are supposed to call their office and confirm the transaction.
XXXX : Good afternoon XXXX . finaly I recive the money. Thank you very much and sorry for all this running.. it was hard for you. Thanks for XXXX money. Wish you the best and XXXX bless you ... we are on touch.
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| 01/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
Servicemember |
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On XX/XX/2020, I used the MoneyGram Money Transfer Service to send {$1000.00} ( a XXXX dollars ) to my sister bank account in XXXX. I have sent money through this company but this time was the first time I send it to a bank account XXXX XXXX XXXX. I followed the directions in their application ( personal information of the recipient ) and where it said to write the bank account number it indicates it is an eleven digit number. I had my sister 's debit card and wrote the last eleven digits of her debit card and the transaction went through. Transaction reference # XXXX. The next day I called my sister XXXX XXXX in XXXX and she told me the money didn't show in her account. On Monday XX/XX/XXXX, I called MoneyGram XXXX XXXX XXXX XXXX to let them know the issue and the person who took my concern was very polite and acknowledged it was a problem with the transaction because I have input the wrong bank account but he said he was going to correct the problem. He asked me for the account number where the money should go and I gave him XXXX 's debit card number ( 16 numbers ). He gave me the case number XXXX and told me the process was going to take 10 working days. He told if I wanted to call Moneygram to make inquiries about this transaction to refer to this case number. After the 10 working days, called my sister and she said the money wasn't there yet. On XX/XX/XXXX, I made two calls to MoneyGram to let them know the money wasn't in my sister account. I explained the situation to the two representatives who took my call and they told me MoneyGram wasn't responsible for the transaction because it showed as complete transaction and they recommended to get the money through my sister 's bank. My sister took the case to her bank XXXX and they did an investigation and they didn't find the money XXXX XXXX case # XXXX ) On XX/XX/XXXX, I called MoneyGram and let them know about the Bank investigation and gave them the case number. On XX/XX/XXXX, I called MoneyGram and let them know about the Bank investigation and gave them the case number. They told me to call them in two weeks to check the status of my case. Today XX/XX/XXXX, called MoneyGram to inquire about the case and the person who took the call told me they can't do anything about it because the transaction its complete XXXX XX/XX/XXXX ) and they can't return the money. This situation its frustrating because they promise they are going to resolve the problem and they just give me runarounds. I have worked very hard for my money to just let it go.
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| 08/15/2016 |
Yes |
- Money transfers
- International money transfer
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Web |
Servicemember |
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On Saturday morning, XX/XX/2016 at around XXXX or XXXX I received a call form a caller ( Ph # XXXX ) asking me if I was at my home computer. Once I got to my computer the caller was in my system informing me that I was being hacked by various hackers and showing me a number of errors. He asked if I could see what he was talking about. Once I confirmed, he then offered me computer help ( XXXX XXXX XXXX ) with offers as follows : 3 Years- {$190.00}, 5 Years- {$260.00} and Lifetime- {$290.00}. I opted for the lifetime and paid with my Visa creditcard while online. The caller than screen printed for me a copy of the computer help page with the following POC. XXXX XXXX, XXXX XXXX XXXX FL PH # XXXX XXXX or XXXX and a security code-XXXX. And, invoice for the {$290.00} charge. XXXX XXXX XXXX XXXX XXXX XXXX & Support email : XXXXXXXXXXXX dated XX/XX/2016. He instructed me to reboot and start using the computer after 2 hours which would be after he had finished upgrading the system with the new security software.
Later that even at around XXXX or XXXX a XXXX caller ( XXXX Ph # XXXX ) called and told me that the first caller had made a mistake and that he was going to refund me my money and provide the services to me for free from six months. But, for him to do that he would need to do a bank to bank transfer of the funds and for me to go to my computer. When I did the caller was in my system, and also in my XXXX XXXX accounts showing me where he had credited to my account the {$290.00} but had also credited an additional {$3000.00} by mistake and printed me a screen copy of the statement showing a total balance of {$6300.00}. He said for him to fix this problem and come out of my computer system I would need to return to him his {$3000.00} via MoneyGram ( Ref # XXXX, dated : XX/XX/2016 ) through XXXX to a XXXX XXXX in XXXX. If not he would XXXX out my account all together. I went to the XXXX in XXXX and completed a transaction in the amount of {$2400.00} plus an {$18.00} charge for a debit total of {$2400.00} from my checking account.
When my wife and I returned home later I used her iPad to log into the account and upon doing so I realized the called had transferred the {$290.00} plus an addition {$500.00} for our savings account into our checking account to cover the MoneyGram as listed above. At no time did I have access to my home computer while the caller was in the system and on the phone. I was only able to view the screen shots that the caller provided.
XXXX END OF STATEMENT XXXX XXXX
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| 10/12/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
Older American |
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My son lives over an hour away XXXX. He was out of money and needed to buy XXXX. I read on line that you could transfer money "In 10 Min." from your credit card. The local Walmart is 20 min. away but I thought to save time I could do it on line through MoneyGram. I filled out the info and submitted it. It said processing and I even rec'd a email saying it was processing. I called my son and he went to Wal-Mart to wait on it. It never processed after a hour Wal-Mart closed and he had to go until the next day without XXXX. Luckily with no major complications. I was never told it was denied... I was only sending XXXX and had 30 times that in my account. I believe they are using false advertising and even the Wal-Mart employee said they had a lot of trouble as well..They should have immediately denied it so I could have made other arrangements. I believe they could be putting the publics well being in jepordy by not providing TRUE advertising and Timely response to their transactions and request for info. After over 2 months they responded to my complaint... Here is what they said:
PLEASE DO NOT REPLY TO THIS E-MAIL!
Dear MoneyGram Customer:
Thank you for contacting MoneyGram. We appreciate the opportunity to address any questions or concerns you may have.
Unfortunately, the transaction request you submitted has not been approved. For security purposes, MoneyGram Online is unable to complete your request. Your funding source has not been charged for this attempt.
We apologize for the inconvenience.
Sincerely,
MoneyGram
Electronic Operations Department
Original message: My son needed money to buy his XXXX last night at XXXX as he lives hour away, Walmart was 10 miles from his home. I went on line to Walmart to see if I could send money from my account to him. Your website said send money in 10 minutes from a debit or credit card. I filled out the info and sent it. I rec'd a transaction notice via email saying it was processing. He was at the store and XXXX and waiting. At XXXX I am still trying to see what is happening. I called this morning and talked to your rep who started asking all kinds of personal questions. She said I would have to go to the store. I am very dissatisfied with A. Your service. B. Your lack of Communications that their need to be more information C. False advertising ( transfer money in 10 min.) This could have caused a serious problem for my son not being able to get XXXX. I will figure out who in the goverment that regulates this and file a complaint.
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| 01/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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On XX/XX/2022, I sent an international transfer of {$230.00} to a person in The XXXX I have been sending to for almost 5 years straight. Nothing changed on either end as far as bank accounts, names, etc.
On XX/XX/2022, Moneygram notified me that the transaction was in progress.
On XX/XX/2022, Moneygram notified me that the transaction had been sent I checked with the recipient on XX/XX/XXXX, and she had not received the money. I checked with her again on XX/XX/XXXX and she still had not received the money. I looked online in my Moneygram account and it said " Additional Info Needed '' which had never happened before. I checked my bank account and the money had been withdrawn on XX/XX/2022, and was being held by Moneygram.
On XX/XX/2022, I called Moneygram. I spoke to XXXX CSRs that day. The first XXXX told me something was missing, and the last one told me it was a technical error. He said it was sent to IT for a resolution and to wait XXXX hours. And that he would escalate it.
I waited XXXX hours and checked with the recipient. No money. On XX/XX/2022, I called Moneygram again. I was told, again, that it was a technical error and was in IT. And to wait another XXXX hours. I asked for a refund so I could re-send, and informed them that they were just holding my money, and they said no.
I waited another XXXX hours. No change. On XX/XX/2022, I called Moneygram again. The first CSR insisted something was missing that needed validation. I explained that I have been told repeatedly it's a technical issue. She transferred me after saying she could not resolve the issue. The next CSR told me it was a technical issue in IT and to wait XXXX hours. I asked for a refund, and he said no. I asked for an XXXX on this getting fixed, and he said I would just have to wait XXXX hours and call back. I explained, again, the urgency of getting this money to the recipient. She is sick and needs to see a doctor. He just said sorry, and to wait XXXX hours, and he would escalate ( which had already been tried ). I asked again for a refund and he said sorry, they can not give me a refund. I told them they can not just hold my money indefinitely, and he said he agrees but he can not give me a refund. And I'll just have to call back in XXXX hours.
As I told the CSR, I can not just have them continue to hold my money and tell me to call back every XXXX hours, and also refuse me a refund so I can re-send the money. I am at a loss as to how to either get my recipient her money, or get my money back.
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| 06/26/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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- Problem with customer service
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Web |
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Dear CFPB commissioner, I have contacted you in reference to matter that involves consumer financial protection and the matter of a money order purchased via the MoneyGram company as sold by Walmart. The money order, which is a matter of question involving the late date at which it is being transacted is a matter the company states that they readily resolve and, possibly, with penalty. given the MoneyGram company 's policy, I submitted the information to the company and have anticipated a response from MoneyGram company. I have waited nearly 15 days, far more than the standard 5 to 7 working days for this matter to be resolved by MoneyGram to no avail. I have corresponded with MoneyGram to provide proper information, email information though the MoneyGram company has not responded in any manner. I have forwarded this message to the MoneyGram company and am now awaiting their reply. in the event that the MoneyGram company has elected to avoid correspondence with me for any reason, I write to you to request your suggestions and to access information in reference to my legal alternatives. I have a number of creditors and continue to tender debts that are due. I do, however, anticipate tat the MoneyGram company does not engage in policing nor debt collecting for other companies. I await the response of the Treasury Department in anticipation of lawful remediation prior to looking into resolution by means of any legal recourse. ____ Dear MoneyGram customer Service Representative, In the last few weeks I have made a report to MoneyGram in reference to a MoneyGram order that had been returned to me after it failed to be negotiated. More recently, I corresponded with MoneyGram customer service via WalMArt customer service and Money services. During that time, I was instructed to provide information to MoneyGram in reference to the monety order. I made an online report to MoneyGram on or near XX/XX/XXXX and XXXX, 2017. Since that time, I have awaited a reply from the MoneyGram company to no avail. I write to you to inquire with you as to the actions that may have been or that are expected to be taken by MoneyGram. to respond by forwarding the remaining balance of the money order If there is any further information or any problem that you may need assistance with, I have, also, provided an email address to which your representative may write with an inquiry or information. I would urgently like to resolve this matter. Email XXXX XXXX Thank You
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| 01/14/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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|
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Web |
Servicemember |
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Moneygram withdrew funds from my account to an unknown person. I am concerned how this person or person ( s ) were able to access my information. I closed the account and contacted my bank. I did receive a credit finally from Moneygram, however I have to prove to my bank that this was a dispute and a scam because Moneygram would not credit the second send.
I reported this to the FBI Cyber Crime unit and I want to know how my account was compromised.
Your Receiver can now collect these funds at any MoneyGram Location in the expected destination. To find a Location, please check our Locator. You should communicate your Reference Number [ or Bancomer Confirmation Number, as applicable ] to your Receiver to facilitate payment.
MONEYGRAM PAYMENT SYSTEMS, INC.
XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX moneygram.com MONEYGRAM SEND This transaction is subject to MoneyGram Terms and Conditions.
Date : XX/XX/XXXX XXXX XXXX CST Sender Information MoneyGram Plus : XXXX Name : Phone : Address : XXXX XXXX XXXX XXXX XXXX, XXXX XXXX United States Receiver Information Name : XXXX XXXX XXXX Expected Destination : United States Receiver State : Nevada Receive Option : Cash Pickup Reference Number : XXXX ( Used by MoneyGram for tracking ) Date Available in Expected Destination : XXXX ( May be available sooner ) Transfer Amount : XXXX XXXX Transfer Fees : + XXXX USD Transfer Taxes : XXXX USD Total Cost : XXXX USD Debit Against Card : XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX Exchange Rate : XXXX USD = XXXX USD Receive Amount : XXXX XXXX Other Fees : XXXX XXXX Other Taxes : XXXX USD Total Receive Amount : XXXX XXXX MONEYGRAM PAYMENT SYSTEMS, INC.
XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX moneygram.com MONEYGRAM SEND This transaction is subject to MoneyGram Terms and Conditions.
Date : XX/XX/XXXX XXXX XXXX CST Sender Information MoneyGram Plus : XXXX Name : Phone : Address : XXXX XXXX XXXX # XXXX XXXX XXXX, XXXX XXXX United States Receiver Information Name : XXXX XXXX Expected Destination : United States Receiver State : Nevada Receive Option : Cash Pickup Reference Number : XXXX ( Used by MoneyGram for tracking ) Date Available in Expected Destination : XXXX ( May be available sooner ) Transfer Amount : XXXX XXXX Transfer Fees : + XXXX USD Transfer Taxes : XXXX USD Total Cost : XXXX USD Debit Against Card : XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX Exchange Rate : XXXX USD = XXXX USD Receive Amount : XXXX XXXX Other Fees : XXXX XXXX Other Taxes : XXXX USD Total Receive Amount : XXXX USD
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| 07/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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- Lost or stolen money order
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|
Web |
Servicemember |
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On XX/XX/2021 I purchased a MoneyGram money order from my credit union XXXX XXXX XXXXXXXX XXXX XXXX union. Its for {$670.00} money order reference number # XXXX. I filled it out in permanent ink making it payable to my landlord XXXX XXXX. My name XXXX XXXX as signature and my address as well. I mailed it using the mailbox in my neighborhood on the corner of XXXX XXXX and XXXX XXXX.
On XX/XX/2021 that money order was cashed but my landlord still states he hadnt received it. I went to my credit union and was told they use third party money orders and I have to take it up with MoneyGram. I called MoneyGram and was told that I would have to pay {$18.00} to request a copy of the money order. I did that and waited almost 3 weeks to receive it in the mail. When I got the copy it is clear that this money order was altered as the criminal only wrote over my words on there.
So now I have the copy and I called MoneyGram back and was told that I need to request a description of where the money order was cashed. This service was free but necessary in order to start the process for refund. I waited a week for that email. On XX/XX/2021 I got the email from MoneyGram that told me XXXX XXXX bank cleared the money order on XX/XX/2021 and gave sequence # XXXX. MoneyGram says the money order cashed on XX/XX/2021.
I then called XXXX XXXX and was met with representatives that told me they will have nothing to do with this. They wont trace the sequence number. They wont help me at all.
I called MoneyGram back and now with the copy of the money and the email with the source that cashed the money order, I can now move forward with the actual refund process. I am currently waiting on an email and a hard copy of an affidavit to fill out and return to MoneyGram. They state the process could take 3-6 months possibly a year for a refund and even then its not guaranteed. I just dont know what to do. My landlord needs that rent and I need my home.
The criminal was able to get my money right away without a hitch. Im the victim and I have to jump hurdles just for someone to help or even hear me out.
XXXX XXXX was the front line of defense to protect me against this criminal act and they failed. I do not have an account with XXXX XXXX so I was told I cant file a complaint with the Office of Comptroller of Currency.
I was referred by the OCC to Consumer Financial Protection Bureau to file the complaint because its a MoneyGram money order.
Please someone help me.
Sincerely, XXXX XXXX
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| 01/31/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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I used MoneyGram to send money to my dad on XXXX XXXX and I received an email to notify my that the transfer was in progress.
On XX/XX/XXXX I received an email from MoneyGram to inform me that the transaction was completed along with the reference number for the receiver ( my dad ) to retrieve the money.
XX/XX/XXXX or XXXX : my dad went to pick up the money and was told that he couldn't receive the money because the transaction was blocked. So he called me and informed me.
XX/XX/XXXX : I did call MoneyGram ( next day ) and after spending about an hour on the phone with 4 or 5 different agents total and going through verification and screening the last agent told me that there was a technical issue on their end and this is the reason why the transaction did not process. He then told me that it would be resolved and the money would be available for pick up within 24-48 hrs. ( This would mean that the money should be available by XX/XX/XXXX ) XX/XX/XXXX : My dad went back to the agency to retrieve the money and was told that the transaction was not processed. ( You can imagine how frustrating this was for him and for myself when he called me to let me know ).
I called Money Gram this morning ( XX/XX/XXXX ) very XXXX and this is when I was informed that my transaction was cancelled and scheduled for refund. ONLY AFTER talking to the 1st agent I received an email informing me about this ; AND I have to wait 3-10 business days for them to process the refund.
I requested to talk to a supervisor or someone in charge ; I was transferred to the escalation department where I talk to another agent who was basically telling me the same thing the previous agent said ; there is no way for them to expedite the refund.
I was sending money to my dad for health reason and this experience was frustrating for both. At this point he would be dead by now if if was a critical illness that depended on that money. After using their service for several years now this is the first and the worst issue with them.
- they did not communicate on the status of the transaction UNTIL I called them - they canceled the transaction - they wasted so much time having me and my dad wait ( 3 weeks ) - they have me wait 3-10 business days to get refunded - they still have NOT told me WHY was the transaction cancelled after all this time They should have a way to compensate customers for this kind of inconvenience and damage they cause customers with situations like this.
VERY XXXX!!
|
| 10/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
- On XX/XX/2022 : I initiated a transfer of {$600.00} from U.S to XXXX for my mom using MoneyGram service.
- On XX/XX/2022 : My Mom went to her bank to check for the money using the reference number given by MoneyGram but the transaction was not successful.
- MoneyGram wrongfully updated the status of the transfer as deposited on my mobile app despite the problem.
- I called their customer service to report the problem. They assured me that they would contact my mother 's bank to investigate the case. Received case number XXXX.
- On XX/XX/2022. I received their resolution email, which said that there was a delay and they wanted to give me back the transfer fee for the transaction.
- On XX/XX/2022. My mom went to the bank to check for the money again. It was still unsuccessful. I contacted MoneyGram customer service again and all they did was give me a new case number XXXX.
- On XX/XX/2022, I got an email from their XXXX XXXX XXXX. He offered no help but just simply said that I had been given the resolution to the issue. He was referring to case XXXX which solved nothing.
- Not only that, but my mom also went to the headquarter of her bank in my city to ask about the status transfer. We learned that MoneyGram made a mistake, the bank representative told us that the information about the receiver 's country was wrongfully set, thus stopping the transaction from being deposited correctly.
- I filed another complaint and let them know about the issue on a new case number : XXXX. I also called their customer service and got told that they will try to resolve the issue in 15 days.
- Today is XX/XX/XXXX and yet there was no answer from MoneyGram. I had to call their customer service just to get told that they will carry out an investigation and tell me to wait another 90 days.
- Just to note that from XX/XX/XXXX on, I have restlessly tried to contact them multiple times but they keep putting me on a 90-day wait time for a new investigation. The very same kind of investigation that resulted in nothing and I doubted they did talk to my mom 's bank because if they did they would have figured out a long time ago what the problem was.
- It's been nearly two months and my money is still up in the air. MoneyGram can't just keep customers ' money hostage like this because money affects people 's lives. My mom is desperately in need of that money but she had no other choice but to lend money from a third party that costs her a hefty interest payment.
|
| 09/04/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Dear CFPB, I hope this message finds you well. I am writing to bring to your attention a concerning matter regarding a series of attempted money transfers from the United States to XXXX, which have led to significant complications and remain unresolved.
On XX/XX/2023, I initiated XXXX separate transactions with MoneyGram, each with the following transaction numbers : XXXX, XXXX, XXXX, and XXXX. Unfortunately, MoneyGram was unable to successfully deliver or deposit the funds, and these transactions were canceled without any prior notification to me.
In my pursuit of a resolution, I engaged in a conversation with MoneyGram 's customer service on XX/XX/2023, and requested a refund for the undelivered funds. They assured me that a refund would be processed within XXXX hours. Regrettably, this promise was not fulfilled.
Recognizing the ongoing delay and lack of communication, I reached out to MoneyGram once again on XX/XX/2023, as I had not received any updates or my promised refund. During this interaction, I was informed that a technical issue had been encountered, but the funds would be refunded within XXXX business days. It is important to note that this ordeal has persisted for more than XXXX months, causing immense frustration and inconvenience.
Unfortunately, my efforts to resolve this matter amicably were met with rudeness and refusal from MoneyGram 's agents. Subsequently, in an attempt to retrieve my funds, I reported the situation to my bank, initiating a dispute process. In response to my action, MoneyGram has taken the drastic step of closing my account and has conveyed that, due to my dispute, they are unable to complete the refund. Furthermore, they advised me to contact my bank for any further information.
To date, MoneyGram has not issued the promised refund, and my inquiries for information have yielded no results. Given the circumstances, I kindly request that an investigation be initiated to ascertain the status of these transactions and to facilitate the return of my funds. This situation has caused undue financial strain and distress, and I believe a thorough examination is warranted.
I appreciate your prompt attention to this matter and look forward to a resolution as soon as possible. Please do not hesitate to contact me should you require any additional information or documentation regarding these transactions.
Thank you for your assistance in addressing this issue.
Sincerely, XXXX XXXX
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| 12/20/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
Older American |
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I use MoneyGram to send money to my relatives in XXXX ( XXXX XXXX ) several times per year. My most recent transfer was on XX/XX/2018. MoneyGram promises a free phone call for the sender to inform the recipient about the transfer and to give the recipient the " Reference Number '' for the transfer. When I was about to make the free phone call, I noticed that my receipt did not show the information for the free phone call. The XXXX # plus the PIN that's needed to make the phone call were missing.
The MoneyGram Receipt Jacket has printed instructions on how to make the phone call, and includes the MoneyGram Customer Service phone number. I called the MoneyGram Customer Service phone number to get the PIN number so I could complete the free phone call. I spent more than 15 minutes being taken through several menu items, none of which applied to my issue. When I finally got to speak to a live person, he informed me that I had the wrong number. He gave me a new number for MoneyGram Customer Service ( different from the customer service number on the receipt and on the receipt jacket ). The person who responded to this second number, told me that he could not give me a PIN number, and that I have to go back to the agency ( XXXX XXXX ) where I made the money transfer.
When I contacted XXXX XXXX, they said they do not control the giving out of the PIN numbers, or what's printed on the receipt. All this is controlled by MoneyGram. XXXX XXXX took my information and contacted MoneyGram for an explanation of the situation. XXXX XXXX told me that MoneyGram informed them that they had discontinued the free phone calls from XX/XX/2018. However, I found this to be untrue because I sent money from the same agency on XX/XX/2018, and got the free phone call then. There was no notice that the free phone call would be discontinued.
I find that whenever I need to contact MoneyGram Customer Service, they usually provide false information. They usually give the customer the run-around to avoid taking responsibility for solving a problem. If MoneyGram does not improve on the way they treat customers, they should not be allowed to continue doing business. I pay them {$9.00} to send {$150.00}, and they pay a very low exchange rate in the destination country. So they are making money on both ends. At least, if they discontinue the free phone call, they should have the decency to be upfront with that information, and not mislead customers.
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| 07/08/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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Dear Bureau, I placed a small money transfer transaction with MoneyGram today, XX/XX/18 around XXXX XXXX for a small amount, though it may not seem like a whole lot it is indeed a useful amount for my recipient outside the U.S., in XXXX XXXX to be exact so it be used for personal needs.
After writing an email to Moneygram customer service today, who never got back to me ( falsely advertising in the website that someone will reply back shortly ) and then placing a call to one of the customer service representatives ( XXXX who wanted me to cancel the transaction instead and try again ) and lasty, chatting with someone online about my money transfer problem ( her assistance was non-existent, rather asked me over and over what the issue was ). In turn, no one was ever able to tell me what happened to the email confirmation ( which contains a code # that needs to be provided to the recipient so the funds can be picked up by the recipient ).
Moneygram has debited my account and charged fees for this transaction and it has not been completed on their part, though it shows on their website that the money is ready to be picked up - but I need the confirmation Email to do that. In turn, the customer ( me ) is left wondering what is the purpose of debiting my personal checking account if the company is not going to make good on their promise and this is not only is embarrassing for the company, but also embarrassing for me since I've waited close to 9 hours waiting for a MoneyGram confirmation Email that includes the access code ( which is different from a reference # provided once the transaction has been completed on their website ) and my recipient is left empty-handed.
This type of behavior, which is quite detrimental to the customer base and dysfunctional is nerving and quite upsetting that my time and money has been spent and still have no answers or a solution. This company does not has the proper tools, processes, training of its employees or even basic general good faith practices when dealing with other people 's money and do not make the customer feel secured and safe funds that my funds are being handled properly.
I sincerely hope that you look into this matter further and you will surely find other similar cases, if not worse, because this is not the first time it has happened to me. Moneygram 's lack of integrity and commitment to the consumer is a complete nonsense.
Thank you.
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| 09/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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- Problem with customer service
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Web |
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On XX/XX/XXXX I made the purchase of a money order for the payment of my rent, by XX/XX/XXXX they notified me at the rental office that the money order was not charged due to not having funds, which is absurd since how to know a money order is understood as cash because the debit is at the moment, I called my bank and they notified me that the debit was made correctly without problems and that I actually had the funds, so the problem had to be with the company XXXX XXXX with whom I purchased it.
I contacted them and it was impossible for them to help me since they only directed you to a web page to supposedly open a case and on that page it told me that when I open a case " supposedly '' they would automatically send the replacement of my Money order in 7 days at the latest while they found out what could have happened.
As of today I present a delay with the rent, they are charging me late for the delay and additionally they are charging me for the supposed return of funds that I should not assume because I had the money and the debit was made correctly.
I try to communicate with them and they only talk to me as if they were machines indicating that they can not help me by phone that I must enter the page and write a comment as of today I have not received the replacement of the money order or the deposit in my account, this is causing serious problems with the place where I rent and they do not give me answers.
My money is withheld and it's been more than two months since I bought the money order and almost a month of waiting for the answer and resolution and nothing, I'm desperate I don't know where to turn or what to do, it's my money and it seems to me It's unfair to be going through this and that they don't support me or give me a precise answer since they don't even want to answer me by phone even though I even asked them to speak to a supervisor.
I send the data of the money order as well as my data and the case number Money order : XXXX Amount : {$870.00} Date : XX/XX/XXXX Case : XXXX Name : XXXX XXXX Payable to : XXXX XXXX I started receiving emails from them on XX/XX/XXXX where they asked me for a copy of the money order and on XX/XX/XXXX I sent it to them, since that date I have received a response as to what happened and I have not received the replacement refund to my account.
I really hope you can support me I'm desperate.
Greetings XXXX XXXX XXXX
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| 01/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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Hello to whom it may concern so as my transactions on my bank statement will show I was in XXXX XXXX for the XXXX XXXX weekend ( XXXX XXXX XXXX ). In my current job we communicate through email so when I was checking my work agenda and notifications for the following Monday on Sunday night XXXX XX/XX/21 ) I saw various emails from XXXX XXXX, MoneyGram and XXXX. In those emails it states money had been sent to XXXX from my account which where 2 transactions at different ties from MoneyGram and 2 from XXXX. I was able to cancel any transactions made through XXXX thankfully through the merchant themselves. I called MoneyGram soon after to stop the transaction because it showed on my account as " Processing '' meaning it had not been fully taken so there was a chance at stopping it. When I called the company they first asked me if it was okay for them to record my conversation into which I agreed because it will save as evidence. The first associate who helped me got information from me, I continued to answer their security questions and followed all their steps to verify that it was indeed fraud. In the end of the call I asked him various times if he was going to be able to stop the transactions and put the money back in my account he guaranteed me he had stopped the transaction and I would be getting my money back. Again this was very late at night the conversation took place around XXXX but I called my bank first thing in the morning when their customer service hours were open to make sure the refund was going in place and the associate told me that MoneyGram had not sent the money back so I called MoneyGram once more and the second associate goes through the same procedure to get the same information with recording as well but this time tells me that the refund is not possible. So I go on to tell him that the previous associate had told me otherwise and even stated in a recorded conversation that the refund was going to be made, all he does as I cry is tell me he is sorry I ask to speak to someone above him and he does not acknowledge it and now I have {$2300.00} that I had worked hard for to pay for my rent which was all my money unfortunately when the transaction is still pending at not even completed because MoneyGram did not want to stop the transaction and did not put the funds back into my account after agreeing to do so in a recorded conversation from their company.
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| 03/15/2017 |
Yes |
- Money transfers
- International money transfer
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Web |
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they are holding my money while making interest on it. They should have refunded the money on XXXX.2017 initiated transaction on XXXX.2017, then canceled it to change the amount to send because I noticed I was {$30.00} short in my bank account. So I canceled the transaction the same day. Next day they still withdrew money from my account. I called and spoke to XXXX ( located in XXXX ), he did not want to give me any details unless I provide last XXXX digits of my social security number although I had a confirmation number for transaction and its cancellation confirmation number. I asked to be transferred to supervisor, he said since I dont want to provide my social, he would not transfer me to supervisor. I called back again and this time lady transferred me to supervisor without questions asked. I spoke to XXXX at extension number XXXX, he claimed that they already processed a refund. I asked him to send me a confirmation via email because when I canceled transaction originally I received an email saying that " they were unable to refund automatically and have to do it manually ''. I never received anything confirming that they actually processed a refund. Until today I have not received that email. In the meantime, they withdrew money from my account which caused an overdraft. I had to borrow {$30.00} ( XXXX ) to cover that overdraft, can you imagine how embarrassing it is to have to borrow. Spoke to my bank and they did not see a refund being initiated, although XXXX said it will take 3-5 business days. Today is day number XXXX and since I did not see a refund, I called Money Gram again, spoke to supervisor XXXX. As per him, the refund will be initiated after 12 days if not longer, so they did not even start the refund. They are using my money and getting an interest on it and at the end I will have to pay a {$10.00} service fee, which is not right. XXXX did not offer any solutions but said just to wait. I asked them, since they did not start a refund, to release the monies to recipient, which is my brother, he needs to use money to get medicine for my grandmother who is not feeling well and needs her medicine. But they said no. And then hung up on me. I do not have other funds, those money was all I had. I will borrow the money from someone now and after this is all done, I will never use MoneyGram ever again. But right now I need help to get my money back.
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| 08/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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I am XXXX XXXX XXXX, a plus-reward member of Moneygram for over 10 years. On XX/XX/2023 at around XXXX XXXX EST, I sent in the amount of {$900.00} mobile wallet transfer from XXXX, MD XXXX, to XXXX XXXX XXXX in XXXX XXXX via Moneygram .
After, a few hours the recipient ( XXXX XXXX ) informed me that he hadn't received the funds in his account. I quickly logged into my Moneygram account to see what went wrong. However, in my account on the MoneyGram website, it showed that the transaction was completed. But XXXX insisted on numerous occasions that no money has been deposited into his mobile account.
So, I took a screenshot and sent it to him, and he should check with the receiving mobile wallet carrier and let me know. XXXX XXXX follow-up with the mobile wallet carrier and reported to me days after that he had still not received the money in his account. I then called Moneygram and made an official complaint that the recipient ( XXXX XXXX ) has not received the money and I want a refund.
Moneygram stated they are investigating the issue, Case number : XXXX which could take up to 90 days. XXXX XXXX later, I received an email stating that " MoneyGram has completed the review of your case which relates to a potential error or problem with your money transfer transaction reference number : XXXX, and After conducting our investigation, we have determined that an '' error '' may have in fact occurred with your transaction. As such, you are entitled to a refund in the amount of XXXX ( USD ) ".
This did not sit well with me, so, I called them right away and demanded that I need all the amount of {$900.00} plus the fee of {$8.00} I sent. Because I couldn't believe why they are only refunding me their service fee and not the original amount I sent. Moneygram then said I have to wait for another 90 days. I waited for a few days and called them again to find out the status of my refund. They kept on giving me the round-around till today and I have still not received my refund. I think this is defrauding an innocent loyal client like me who is trying to support his extended family in XXXX. The thing is that I filed this same complaint with the FTC back in XX/XX/2023, but nothing has happened about the refund I requested. I have attached 4 documents of my correspondence with Moneygram and a report filed with FTC for review. Thank you
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| 09/12/2016 |
Yes |
- Money transfers
- International money transfer
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Web |
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Hello good day XXXX, this is XXXX XXXX XXXX XXXX, i tried calling your consumer care number regarding a transaction that i carried out me XXXX XXXX XXXX XXXX at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX DATE..XXXX XXXX XXXX .I sent {$840.00} to my son XXXX XXXX XXXX XXXX for his school fees in XXXX and the next morning he went to the agent location to collect this money and he found that the money was already picked up by somebody else over there who faked his ID and used another face to collect the money.
After carrying out investigation on what happened over there the authorities explained to me that XXXX has just XXXX zip code that is XXXX meaning that you can pick up money in any city so far as the money is paid inside XXXX
My son 's leave in another city called XXXX which is the XXXX and the money was picked up in the XXXX called XXXX but now the authorities over there in XXXX asked me to call XXXX over here to get the proof of payment and forward it to them to financial institution that paid out this money over there because this transaction could only be carried out by the Banker that controls that financial institution that has XXXX services and the Cshier in charge.
So after calling XXXX for several days now they ask me to contact your bureau so that you people can call XXXX customer care of which i have their phone number here with me and the details of the transaction.
They said they could only release this proof of payment through you people as im gone to XXXX now to meet my Grand Father if he can help me to get some money while following this investigation because school has already resumed in XXXX and my son is still stacked at home because the hacker faked his ID and use it in collecting the money with the complicity of the banker and cashier in charge, So im writing you people to help me out in order to get this solve and the the XXXX direction will give you people the NAME OF THE XXXX STORE THAT PAID THE MONEY, THE STATE, CITY, THE CODE OF THE BANK AND THE NAME OF THE CASHIER THAT PAID THE MONEY, ,This can be in form of a receipt as they said.
Here are the details of the transaction that i sent to my son that day.
Amount .. {$840.00} Reference Number ... ... XXXX Sender ... XXXX XXXX XXXX XXXX ... .XXXX XXXX XXXX XXXX
My phone number is XXXX XXXX XXXX XXXX XXXX ... XXXX Thanks and waiting
|
| 01/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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|
Web |
Older American, Servicemember |
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XXXX cfpb case moneygram explanation conflicts with reply I received. Still no refundXXXX XXXXXXXX XXXX XX/XX/XXXX RE : XXXX MoneyGram has completed the review of your case which relates to a potential error or problem with your MoneyGram money transfer transaction XXXX.
Your concerns : In your communication with MoneyGram dated XXXX XX/XX/XXXX, you indicated that the following occurred : - funds were not made available to the receiver on the disclosed date of availability.
We apologize for any difficulties you may have experienced in using our service. While we strive to provide our customers with the highest degree of service, there are times when a problem may arise, and we regret that you may have been inconvenienced.
If verified by MoneyGram, these circumstances may constitute a mistake as defined under the Remittance Transfer Rule as enacted by the Consumer Financial Protection Bureau and currently effective ( the Remittance Rule ) and would entitle you to certain remedies, as further described under the Remittance Rule.
Conclusion : After completing our investigation, we have determined that an error may have in fact occurred with your transaction. Our records show that the funds have been refunded to you on XXXX XX/XX/XXXX for total of {$150000.00}. This amount represents : - The amount you intended to transfer ( {$1500.00} ).
- The transfer fee you paid with this transaction ( {$190.00} ).
We appreciate your comments as this helps to improve processes and procedures related to our customer service. We hope we have addressed your concerns and sincerely apologize for any inconvenience.
Sincerely, ______________________ XXXX XXXX Department P : XXXX Mailbox : XXXX Attention XXXX XXXX Department XXXX XXXX XXXX XXXX, Texas XXXX PRPA Pursuant to the Remittance Transfer Rule of Regulation XXXX, XXXX C.F.R. sec. XXXX ( d ), if you complained about a payment error and we determined that no error occurred, you have the right to request the documents on which we relied in making our determination. Should you request such documentation, you XXXX be required to verify your identity, such as providing a copy of a valid government ID and/or affidavit, prior to receiving the documentation.
Best regards, XXXX XXXX XXXX XXXX XXXX Dodd-Frank Jurisdiction ______________________ MoneyGram International XXXX : XXXX : ref
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| 07/16/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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On XX/XX/2020, I sent {$140.00} ( XXXX shillings XXXX ) to my brother ( the recipient ) from U.S to XXXX via MoneyGrams mobile wallet money transfer service. The reference number for this transaction is XXXX and the transfer fee was {$0.00}. The only reason I used this service is because due to the COVID-19 pandemic, MoneyGram constantly represented in its website that this was the fastest way to send money at a reduced fee as the funds would be available to the recipient within minutes, and prior to this, I had successfully used the mobile wallet service for other transactions. Unfortunately, the recipient has not received the money to date ( as of XX/XX/2020 ). As the recipient is currently unemployed and has XXXX children, he requires this money for his rent and daily expenses. The recipient followed up with the financial company in XXXX XXXX XXXX which I believe has a service level agreement with MoneyGram for the mobile wallet service referred to as XXXX. XXXX XXXX completes their investigations this week and according to them, they did not receive any money from a MoneyGram. Ive followed up with MoneyGram more than three times and Im disappointed with how they are handling this issue despite my request for them to expedite the matter. Each time I call, I speak to a different customer care representative who says that their investigation takes up to 90 days. 90 days seems fast to them but to the recipient, thats 3 months of economic hardship. Initially, MoneyGram gave me a case number for my complaint - # XXXX. I called later to follow up and they hadnt even began their investigation. On my request, the customer care representative escalated my complaint and gave me a new case number # XXXX and informed me to call back in 2-4 business days, which I did. Since then ( XX/XX/XXXX ), Ive been calling every 2-4 business days and requesting them to expedite their investigation and/or refund me, but all they say is that investigation may take up to 90 days per protocol. I feel that MoneyGram misrepresented how fast the mobile wallet service is. As the receipt provided by MoneyGram on XX/XX/2020 indicates that the transaction was completed, I would like them to provide the evidence of any alleged delivery to the recipient.
Please assist with this follow up and if possible, obtaining a refund from MoneyGram.
Thank you.
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| 08/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
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On the morning of XX/XX/2020, I logged into my XXXX XXXX checking account to check my balance and my online transaction history. There was a " pending '' charge that I didn't recognize : a debit of {$100.00}, listed under " MONEYGRAM US, XXXX, TX, US. '' This was suspicious for a number of reasons. First and foremost, I *never* use MONEYGRAM, and I certainly didn't authorize the transaction. Secondly, the posting time of the transfer was listed as XXXXXXXX XXXX.a time when I was in bed. And thirdly, there was an email in my in-box, sent at XXXX XXXX the same day, welcoming me as a new member to something called MoneyGram XXXXXXXX XXXX. I assume MoneyGram had signed me up for some loyalty program without my consent and was charging me for the service.
So I called MoneyGram. I was on hold for 60 minutes. I spoke to two different customer support specialists. Neither had any explanation for the charge, nor of the email. They told me that I had no account with MoneyGram at all. So they " escalated '' the complaint to a manager. The manager who I spoke to was incredibly rude. He said that, since I did not have a " reference number '' for the transactionwhich again, I never authorizedthat there was no way he could investigate what happened. He flat-out simply refused to help. I asked if he was saying the transaction was a scam, and he would not answer. He ultimately hung up on me.
I called my bank, hoping to dispute the transaction. XXXX XXXX told me that this was very worrisome, as the fraudulent charge was an ACH transfermeaning the scammer somehow had my routing and account number. XXXX also told me that MoneyGram should have been able to track down the transaction, using the routing and account numbers from the checking account. Clearly, the MoneyGram manager had a solution at his disposal and simply refused to help.
Long story short, I had to place a " freeze '' on my checking account while I wait for this fraudulent pending charge to post. At this point, the bank says, I can officially contest the charge. My bank was shocked that MoneyGram could shed no light on this situation.
I suspect MoneyGram is at fault here. As they are implicated in so many scams, it's shameful that they do not have a customer service protocol for helping victims.
I need MoneyGram to refund this fraudulent transfer of {$100.00}.
|
| 01/14/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
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On XX/XX/XXXX, I initiated an online MoneyGram transaction. I was sending {$1500.00} to my brother-in-law in XXXX ( XXXX ), TN. He is a police officer and needed some cash to make his rent payment and avoid an impending eviction. He was going to pick up the cash at a nearby XXXX location. I entered my XXXX credit card information online to process the transaction. I got a confirmation back that my transaction had been accepted. A few minutes later in a phone call with MoneyGram, I was informed the transaction did not meet their anti-fraud security requirements and that the transaction was being cancelled by MoneyGram.
On XX/XX/XXXX, I checked my credit card statement online and discovered, MoneyGram never refunded the {$1500.00}. I have also incurred additional fees from my credit card company for a cash advance.
I called MoneyGram on XX/XX/XXXX. I was told the transaction was cancelled on XX/XX/XXXX despite having been told on XX/XX/XXXX that MoneyGram was cancelling the transaction for the above stated reason. I was informed it could take 3 to 10 business days from the XX/XX/XXXX date for the refund to be posted back to my credit card. If MoneyGram has the ability to instantly charge my credit card account, then they also have the ability to immediately process a refund or transaction cancellation.
At no point prior to the transaction being completed by me online did MoneyGram clearly disclose their refund policy if the transaction was cancelled by MoneyGram. Had MoneyGram made this disclosure, I would not have completed the transaction.
Now, my credit card issuer is expecting me to pay {$1500.00} plus the associated fees by the XX/XX/XXXX payment date, thereby creating an UNDUE FINANCIAL HARDSHIP.
MoneyGram 's business practices are DECEPTIVE AND UNFAIR and do not protect the consumer against their unfair and possibly fraudulent business transactions.
Despite similar complaints previously filed with your agency, MoneyGram persists in deceiving and defrauding consumers.Please refer to the following complaint numbers with your agency to see a LONG HISTORY OF DECEPTIVE AND UNFAIR TRADE PRACTICES : XXXX, XXXX, XXXX, XXXX, XXXX, XXXX.
I have now spent hours of my time trying to get back money I was rightfully due on XX/XX/XXXX. It is time for CFPB and the Attorney General to prosecute MoneyGram.
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| 07/02/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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My son XXXX XXXX is trying to secure a place to rent in XXXX, XXXX. He found a place on XXXX XXXX in XXXX, and contacted the owner of the property, XXXX XXXX, via e-mail. An agreement was made over the phone, as XXXX XXXX represented himself as the owner, but was in XXXX on business. The XXXX of them made an agreement that XXXX would send the security deposit of {$600.00} and that once he moved in he would pay the XXXX months rent. The agreement was that the lease was to be sent to XXXX to sign and return to XXXX XXXX, by his secretary XXXX XXXX. XXXX XXXX was also the one who was going to pick up the deposit of {$600.00} in XXXX. sOnce the security deposit of {$600.00} was received, XXXX XXXX would have his secretary XXXX XXXX, send the keys to the place to XXXX via XXXX and she would forward that tracking number to XXXX. The security deposit was sent on XXXX/XXXX/15 via MoneyGram in the amt of {$600.00}. Today, XXXX, XXXX XXXX notified XXXX that he had " his plumber '' go to the house to check on everything so that it would be ready for XXXX to move into. Per XXXX XXXX, the plumber found pipes leaking in the wall and now XXXX XXXX is asking for another {$1200.00} to be sent to him to help cover the cost of the repairs. My son does have a copy of the lease, which states that the deposit would be {$600.00} and outlined that the rent was $ XXXX. with all utilities included. I possess the receipt for the security deposit of {$600.00}. In the original e-mail correspondence between XXXX and XXXX XXXX, XXXX XXXX indicated that he is a new landlord and that he had the keys to the property. Now today, he states that a " plumber '' has keys to get into the property. If this plumber truly had a key, why did XXXX XXXX not offer for XXXX to meet the plumber at the house to do a walk through, before we sent the {$600.00}. XXXX has corresponded back to XXXX XXXX today, the XXXX, and asked him why he did n't offer for the plumber to meet XXXX there, if someone local had a key. He has not received a reply as of this time at XXXX XXXX/XXXX/15. XXXX XXXX also stated that " He 's been busy today and has n't had a chance to XXXX the key yet ''. This sounds like a total scam, I 'm hoping not, but it 's starting to smell very fishy. I hope you can offer some advice of assistance in this matter.
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| 11/24/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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I received a phone call at XXXX on Thursday XX/XX/XXXX ... caller ID showed that it was XXXX XXXX XXXX ( our bankruptcy attorneys ). A man identified himself as XXXX XXXX, a lawyer with the group told me that he had just gotten off the phone with an attorney representing XXXX XXXX, XXXX of our creditors, and that if I did n't call this other attorney and make a payment of {$780.00}. that he was going to put forward paperwork for me to be arrested and to sit in jail for 30 days, because of a judgment that was filed against me. I had no reason to doubt this person, because as I stated above, caller id was from our own lawyers office ... when I explained that we did n't have that kind of money, he told me to just make the payment and that XXXX would refund us the money because they had missed the judgment. I contacted this other attorney, a XXXX XXXX, he confirmed everything that our lawyers office had just told me. He told me to go to a XXXX/money gram, to take care of this payment or again that I 'd be arrested and to sit in a jail for 30 days. I ended up borrowing {$800.00} from my best friends father, because I was extremely scared and being XXXX I was terrified of being put in jail. I went to a store here in town, in XXXX, CA, and called this attorney XXXX XXXX back so that he could give me the information to send the payment. I did this and gave him the reference number. He told me that the paperwork was going to be pulled and that I would n't be arrested. I tried calling XXXX back at XXXX XXXX, I got the recording that they were closed for the night. First thing Friday, XX/XX/XXXX, I called and tried to speak to XXXX XXXX, only to be told that he no longer works for the firm.. I spoke with XXXX XXXX, he does investigations into fraudulent cases, and that 's when we realized that we had been scammed big time, by someone, XXXX XXXX, that was pretending to work with our bankruptcy lawyers. He had answers for every question I threw at him in regards to our bankruptcy paperwork. After speaking with XXXX XXXX, I was told to file a police report and to file a claim with CFPB. I 've filed the police report and am just now filing a complaint with CFPB, due to issues with the website, which are now resolved. I do have receipts and the form, but I do n't know how to attach them.
|
| 03/23/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
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I am filing a new complaint after MoneyGram 's response to complaint XXXX. I will copy their response below. As you can see they have made some libelous claims against me, and the number and address they supplied to speak to Mr. XXXX have not worked out. MoneyGram refuses to contact me. Some years in the past I had a problem with XXXX XXXX because someone with my same name had caused some problem ; however, XXXX XXXX contacted me an we resolved my identity. The number MoneyGram supplied is a general service number out of the Country, but XXXX said he would email Mr. XXXX and ask him to call me which never happened. In addition, I sent several letters to the XXXX address. At this point I am simply trying to have a discussion with Mr. XXXX to find out why they have made these false claims. I hope you can somehow help me with they. I plan to spend whatever time necessary to correct MoneyGram 's error.
This was their response : The company has responded that it is still working on your issue In some cases, companies need more time to respond. You should receive a final response within 60 days from the date we sent your complaint to the company.
COMPANY 'S INTERIM RESPONSE Dear XXXX XXXX, Your email on XX/XX/2019 to the Consumer Financial Protection Bureau via the online complaint portal regarding a MoneyGram online account has been forwarded to our attention. We would like to assure you that we are now investigating the issues addressed in your email. We will keep you updated on the progress of our research and will communicate back to you with a more detailed response once we have completed our investigation. While we are researching your concern, if you have any questions, you may contact us directly by e-mailing us at XXXX, calling us at XXXX or by writing to us at the address provided below. To assist us in addressing your inquiries efficiently and promptly, please reference case number XXXX in any future correspondence. XXXX XXXX, thank you again for giving us the opportunity to respond to your concerns. We very much appreciate your patronage with MoneyGram and look forward to the privilege of assisting you again soon. Sincerely, XXXX XXXX XXXX XXXX Department XXXX MoneyGram XXXX Mailing Address : XXXX XXXX XXXX MoneyGram XXXX , XXXX XXXX XXXX XXXX XXXX , TX XXXX
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| 09/10/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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Web |
Servicemember |
|
This complaint is in conjunction with a XXXX XXXX XXXX complaint filed this morning. I got locked out of my account, XXXX so Im using a different email address to file this complaint. The consumer finance complaint filed this morning is complaint number XXXX My mother, Miss XXXX XXXX, purchased four {$500.00} money orders at a XXXX Pennsylvania XXXX store on XX/XX/2019.
Ive deposited the money orders into my XXXX XXXXXXXX XXXX ATM on Saturday, XX/XX/XXXX. I have transaction number XXXX, XX/XX/XXXX @ XXXX. Cashier. XXXX, STORE # XXXX I found receipts dear, numbers : ( 1 ) XXXX ( 2 ), XXXX ( 3 ), XXXX ( 4 ), and XXXX each for {$500.00}. Please see the attachments.
XXXX XXXX XXXX deposited the money into my account without a hold and posted a note into my business checking account stating that the monies would be available To cover pending any transactions on XX/XX/2019.
This morning, XX/XX/2019, I logged onto my online banking and realized that money gram did not honor their money orders. This is as per XXXX XXXX XXXX representative I spoke to you this morning this morning, XX/XX/2019, I logged onto my online banking and realized that money gram did not honor their money orders. This is as per XXXX XXXXXXXX XXXX representative I spoke to you this morning.
I was charged to bank fees in the amount of {$35.00} each and business transactions were declined. I attempted to call back at XXXX this morning to speak to a different representative to see if they could be escalated and to provide them with the money gram serial numbers. They refused to assist me!!!
These money orders totaling {$2000.00} or an official investment in my business by my mother. My account is now overdrawn approximately {$70.00} and counting as transactions come in.
According to XXXX XXXX XXXX, they reached out to Moneygram yesterday during business hours and they were unable to verify these four money orders.
XXXX XXXX XXXX is a federally insured institution and should have honor their note inside my account. Furthermore money gram is a large money order institution and should not take several days to verify their legal tender document!
I would like the aforementioned money orders to be verified before XXXX XXXX today before I take legal action.
|
| 02/16/2017 |
Yes |
- Money transfers
- International money transfer
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Web |
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Regarding : MONEY GRAM On XX/XX/2017 at XXXX ; XXXX PST, I went to a Money Gram store to send money to my aunt in a rural town in XXXX, I sent {$100.00} Us dollars. I have the receipt and confirmation number which will be attached. My aunt XXXX lives in a rural area of XXXX, XXXX, XXXX which does not have a town market nor does she own a personal telephone. She was not given the the reference number for approximately 1.5 weeks ( because she had no access to a telephone nor ride to pick up the money ) when she was able to get a ride into the nearest town of XXXX, XXXX, XXXX. When she arrived to XXXX at the XXXX she was told the money was already picked up the same day the money was sent, at XX/XX/2017 XXXX. This was impossible since she nor anyone else had the reference # until the day she went to town. I immediatelty contacted Money Gram to make a complaint and get a refund or find out what happened to the money I tried to send my aunt to assist with her medical care. I was given a case # XXXX and was told they would do an investigation. Today XX/XX/2017 I was left a message by a XXXX at XXXX ex XXXX when I attempted several times to call back without reaching anyone or real person. I called XXXX and spoke to different staff to no avail I asked and reached a supervisor named " XXXX '' which refused to identify herself by a badge no employee number, she told me my aunt picked up the money she refused to tell me where, which, state, city or store. She told me it was Money Grams policy not to provide that information that if I wanted that info I would need to take them to court. My wife then got on the phone with XXXX and stated we felt " Money Gram '' stole this money because no one was given the access or reference number. XXXX stated your aunt picked up the money I asked her where? She then asked me where we sent it and we said XXXX and she said yes XXXX, she then asked what city and us knowing there was no store nor bank in XXXX we told her the name of the local village our aunt lives in and XXXX then said the money was picked up there in XXXX. We confirmed that she was indeed lying to us and decided to submit this report to the CFPB for assistance in obtaining our money back. Please feel free to contact us by phone or email
|
| 08/03/2016 |
Yes |
- Money transfers
- International money transfer
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Web |
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On XXXX I did a transfer to XXXX, when the recipient went to get it on the XXXX of XXXX he said that the money gram agent said the money has been picked up so I called money gram on the XXXX and the agent said the same thing, I explained to him that the recipient did n't get the money, that agent told me to ask the recipient to return back where he tried to collect the money and have them check the computer so he did, but the agent in XXXX told him to tell us ( his father and I ) to go back where the money was transferred to fix the problem. On Tuesday XXXX XXXX, 2016 I went back to the location and that agent said it was picked up when I explained the situation she called money gram and put me on the phone with them. I explained the situation to the XXXX ( the agent on the phone ) and she was asking me some irrelevant questions like do I know this person, when was the last time I saw that person face to face, what is my relationship with that person, why did I send him the money, what did he tell me he was going to use the money for. I told her that those types of questions are irrelevant, stupid and have nothing to do with my concerns all I need from money gram is to tell me who picked up the money and what kind of ID was used by the recipient for the agent to release the funds. XXXX said that she could n't see that information, all she was able to see was that it was picked up and I find that to be not true. Because what is the purpose of asking for picture ID if it will not be used and entered in the system as evidence that the recipient is the XXXX collecting the funds. She told me that money gram will open an evestigation and I will be notified in 90 days about the result. I told her that I could n't wait for that long to get an answer. Now let me say that this is the first time I am in this situation with both the recipient and money gram and I am aware that the recipient may be lying to us although he never done it before and I strongly believe that money gram is responsible to provide me proofs that the recipient picked up the money instead of interrogating me and I told XXXX that, if the money was picked up what was used then I know the recipient is lying to us or if it was not picked up how do I get my money back.
|
| 09/12/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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After 7 years of being a widow I never had any experience about dating I joined the online dating, I met someone his name was XXXX XXXX ( fake or fictitious name ) as he described himself a a XXXX XXXX working in XXXX ( his website ), a contractor who works for many year in XXXX doing the XXXX XXXX XXXX. He described himself as single with a XXXX year old daughter whose resident in XXXX and temporarily lives in XXXX XXXX where he said his office located.
Fast forward, everything was going smoothly between us a 24/7 communication from texting, calling, emails, was just amazing and incredible, until one day he asked my assistance he told me that he was working in XXXX for few years with the constructions business and finally the XXXX government emailed him that the payment was ready to issue to him from the XXXX government. He said that it is very safe to send his payment to my account in the US but he needed my assistance to pay to his certificate of issuance from XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX for the Clearance of the amount or payment to him.
As we go along the situation and communication I agreed to do it for him as he promised me that when he come to the US, everything is going to fine in our lives together and will pay me back, so, at the same time he said there are people in the authority to help him in XXXX to start processing the certificates.
He first requested me to send him money through Money Gram in XXXX so it would be easy for him to receive it so I did. He told me what to say and do as I never had any experience wiring money to XXXX. The FIRST NAME was XXXX XXXX AMOUNT WAS {$2500.00}, Reference Number # XXXX XX/XX/XXXX. The SECOND NAME was XXXX XXXX amount was {$2500.00} Reference Number # XXXX, XX/XX/XXXX. The THIRD name was the same XXXX XXXX amount was {$2500.00} Reference Number # XXXX, XX/XX/XXXX.
They have received all the money. after few months of correspondence I finally found out it was ALL SCAMMED AND FRAUD! I WAS DEVASTATED.! ..I reported this scammed to the Police and FBI. I had all the evidence provided when I went to the FBI office. I had all my savings money taken, I was heartbroken, had so many bills to pay and had to find another job to make my ends meet ....
|
| 07/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
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|
Web |
|
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On XX/XX/2023 at XXXX, I have initiated a money transfer online through MoneyGram, the amount was {$4300.00}, the funds were supposed to be deposited into XXXXXXXX XXXX XXXX XXXX Limited bank account in the XXXX XXXX, on MoneyGram website, it says transfers of that kind takes 0-4 days to to complete. On the XXXX of XX/XX/2023, XXXX XXXX XXXX XXXX contacted me about the funds not being deposited in their accounts, I called MoneyGram to for inquiry, the manager has explained to me, I am having this issue because MoneyGram does no send money to businesses, and only deals with individuals and families, however they will work to make sure, the funds are refunded to my account, he also explained this usually takes 30 to 90 days for resolution, however I will get my money back earlier since I did not know of the consequences of sending money to businesses which they do not do, after three days I still did not receive the refunds, every time I call, they had a different explanation, they say we are still working to get your funds back. You put in the wrong account number and funds may be missing, which Challenge the Moneygram Managers constantly as that was not true, as matter of fact on the first day of my complain, all of that was verified, and the manager agreed all account numbers were correct, on XX/XX/2023 Moneygram sent me email saying they have completed their investigation and I should disregard whatever they told me previously, and they have deposited the funds in XXXX XXXXXXXX XXXX XXXX account. I called XXXXXXXX XXXX XXXX XXXX and asked them if they have received any funds and they said no, and even sent me they bank statement to back it up. I called XXXX and requested the transfer transcript as to verify if the funds were indeed deposited in XXXXXXXX XXXX XXXX XXXX bank account, XXXX tells me they have to investigate all over again, and it will take another 30 to 90 days, at this point I believe XXXX is not being transparent with me an some in their organization has stolen my money. On their report if states I have a right to the investigation report, the transfer history as the accounts money was deposited. I need to know what account they deposited the money into, if they claim they have deposited the funds
|
| 11/29/2016 |
Yes |
- Other financial service
- Money order
|
|
|
Web |
Servicemember |
|
On XXXX/XXXX/16, I purchased XXXX moneygram money orders from Walmart on XXXX XXXX in XXXX, XXXX for {$1000.00} each ( Money Order # 's : XXXX & XXXX ). After purchasing the money orders, I scanned both money orders to my XXXX XXXX XXXX account. I then tore the money orders up and discarded them at money services area at that Walmart ( A requirement that my bank XXXX requires ). In XXXX of this year ( 2016 ), XXXX pulled both of the {$1000.00} deposits for each money order from my account, stating that they had been contacted by MoneyGram stating that someone has deposited the physical money orders into an account at XXXX XXXX XXXX on XXXX/XXXX/16 and that MoneyGram would be pulling the funds from XXXX. I contacted XXXX XXXX XXXX and they informed me that a claim would have to be filed through MoneyGram to recover my funds. I contacted moneygram about this situation and on XXXX XXXX XXXX, I was contacted by XXXX XXXX XXXX of Monergram 's Resolution Assurance Dept ( XXXX ) who informed me that a credit had been issued by MoneyGram on XXXX/XXXX/16 for each money order and that my bank ( XXXX ) would need to contact the Federal Reserve and provide these reference numbers : XXXX - XXXX ref # XXXX on XXXX/XXXX/16 ; XXXX - XXXX ref # XXXX on XXXX/XXXX/16. XXXX contacted the Federal Reserve on XXXX XXXX XXXX and was informed that no funds were tied to these reference numbers and that the reference numbers provided were from the initial correspondence with XXXX XXXX XXXX and MoneyGram. This has been a very long and aggravating process that I would like to get resolved as soon as possible. I contacted XXXX and asked how could this happen when I endorsed each money order on the back by signing each of them with my name, and putting for deposit only, XXXX XXXX XXXX Bank ( see attached money orders that I had to pay moneygram {$24.00} each to get a copy of ). I also informed XXXX that I had never banked at XXXX XXXX XXXX, I knew no one that did and that this was a fraudulent case. MoneyGram provided a case number ( Case # : XXXX ) were they stated they opened up a claim of endorsement not as strong with XXXX XXXX XXXX ; a but to this date ( XXXX/XXXX/16 ), no resolution has occurred and I have not received my money back.
|
| 08/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
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|
Web |
|
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Money Gram Transfer Issues - funds were never made available to the receiver on the disclosed date of availability.
I made a money transfer through Money Gram on XX/XX/2022. According to the receipt, the transaction completed on XX/XX/XXXX and the fund will be available on my receiver account on XX/XX/XXXX. My receiver never received the money. I filed a complaint and I waited almost 90 days for the resolution. On XX/XX/XXXX, their investigation team made a conclusion that the error in fact occurred. Conclusion After completing our investigation, we have determined that an error may have in fact occurred with your transaction. We apologize for the delay in the funds being made available. Our records show that the transaction was successfully received on XXXX XX/XX/2022. As such, you are entitled to a refund of the transfer fee paid with this transaction, which was $ XXXX.They only refunded me the transfer fee which is {$0.00} because it was my first time using money gram and they have {$0.00} transfer fee promotion for the first time user.
I was not happy with the resolution. I emailed their customer support and when called, they have put me on hold, transfer me to one department to another and told me that my case was closed. There is nothing I could do and to put another complaint and wait another 90 days. I put in another complaint on XX/XX/XXXX and never received any notification regarding the complaint except the confirmation email saying theyve received my complaint. And it has been 15 days since. I call again today and was put on hold, transfer from one department to another department again and again. I asked them to transfer me to the resolution department but my request got denied. I emailed them but no response back. I can not get to anywhere. This is frustrating.
I called and emailed them saying this have a proof of both me and my receiver bank statement from the month of XXXX. Money Gram took my money out but my receiver never received the funding. Their customer support can not help me with anything except putting me on hold and repeating the resolution. I would like to put a complaint against Money Gram. I believe I am not the only customer that being ripped off my this company. Thank you.
|
| 02/28/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
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XX/XX/XXXX.
To whomever, I have had a
MoneyGram Account for many years and Errors are common with both MoneyGram.com and MoneyGram Payment Systems. Since I initiated the first of seven transactions
on XX/XX/XXXX MonyGram has not tried to contact me either by e-mail, phone or post.
They held my money for the first 2 trans
actions until my receiver e-mailed me on XX/XX/XXXX to tell me MG was holding the money and would not give it to him.
{ the first was sent on the XXXX and the second was sent on the XXXX } and I receive no notice from MG.
Unaware of what was going on, I tried to send three more on the XXXX they kept getting an error before I could complete them. Assuming MG was have trouble I tried two more later and was able to get them through.
After an 8 min. call on XX/XX/XXXX, MG gave me two new Numbers and I had to go to a MG store and get my money back. STILL nothing was said about the on line transactions. The only explanation was we choose not to do business with you.
The initial attempt was on XX/XX/XXXX, I then started to check the accounts on line and discovered the three transactions were still in my MG account marked WITH A RED ERROR, on the XX/XX/XXXX and my bank account had three pending charges for them.
On Friday XX/XX/XXXX the transactions were completed in the Bank account and still no word from MG.
After I made a 40 minute phone call to MG on Friday they told me they would need two business days to investigate and correct the problem. That I should see the resolution on Wednesday XX/XX/XXXX.
Wednesday came and there was NO CHANGE ON EITHER ACCOUNT.
Another 22 Minute phone call reveled NOTHING, and I was told they needed another 72 hours.
I called XXXXXXXX XXXX and after another 26 minute call they said they could make the funds available in 12 hours.
Then on XX/XX/XXXX three transactions showed up on my bank account as pending and the transactions on my MG account were changed from A RED ERROR to canceled.
I still have not been contacted by MoneyGram.com or MoneyGram Payment systems????
I just received three notices from collection agency on XX/XX/XXXX.
I do not know that You are not a scam and I need an Official notice from MoneyGram.com.
XXXX XXXX
|
| 09/19/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Servicemember |
|
my name is XXXX XXXX XXXX residing in XXXX Ga. on the XXXX/XXXX/XXXX i sent money to my wife in XXXX, specifically to cross river state, XXXX. the amount was {$800.00}. through MONEYGRAM WITH THEIR AGENT, THE XXXX STORE AT XXXX XXXX XXXX XXXX, GA XXXX. THIS TRANSACTION HAS BEEN DONE ON A REGULAR BASIS, MONTHLY, AND THE MONEY WAS ALWAYS PAID AT XXXX XXXX XXXX XXXX IN THE CITY OF XXXX. ON THIS PARTICULAR TRANSACTION, THE MONEY WAS NOT PAID TO MY WIFE WHEN SHE WAS IN THE BANK ON XXXX/XXXX/XXXX BECAUSE THIS TRANSACTION DID NOT EXIST AT ALL. THE CASHIER AT THE XXXX XXXX XXXX XXXXXXXX CALLED MONEYGRAM AND LEFT AN ERROR CODE WITH THEM. I THEN RUSHED ON THIS SAME DAY ( XXXX/XXXX/XXXX ) TO XXXX TO REPORT THE PROBLEM. I WAS TOLD THAT AN INVESTIGATION WAS STARTED THAT WOULD TAKE 90 DAYS TO RESOLVE. OVER THE COURSE OF THIS PERIOD I HAVE CALLED MONEYGRAM UP TO 40 TIMES FOR A RESOLVE WHICH THEY ALWAYS TOLD ME THAT THE CASE HAS BEEN RESOLVED BECAUSE MY WIFE HAD COLLECTED THE MONEY. I INSISTED THAT IT IS MY RIGHT TO KNOW THE LOCATION WHERE THE MONEY WAS PAID, WHAT BANK AND THE NAME OF THE CASHIER WHO PAID THE MONEY AND TO WHOM. JUST ABOUT LAST WEEK THEY NOW TOLD ME ON THE PHONE THAT THE MONEY WAS PAID TO MY WIFE 300 MILES AWAY FROM THE USUAL CITY, AND PAID FROM A BANK THAT MY WIFE THOSE NO HAVE AN ACCOUNT IN, AND THEY REFUSED TO GIVE THE NAME OF THE CASHIER THAT PAID THE MONEY OR TO SEND ME THE INFORMATION IN ITS ENTIRETY. THE MONEY THEY SAID WAS PAID FROM XXXX XXXX IN XXXX XXXX, IN THE CITY OF XXXX, THE ADDRESS BEING XXXX XXXXXXXX XXXX, XXXX, XXXX XXXX. MY WIFE IS 300 MILES AWAY. SHE IS IN XXXX XXXX. HER BANK IS XXXX XXXX XXXX XXXX AND THIS IS WHERE SHE USUALLY RECEIVES THIS MONEY ON A MONTHLY BASIS. I THEN PROVIDED MY WIFE WITH THE INFORMATION MONEYGRAM GAVE ME AND SHE CONFRONTED AN XXXX XXXX IN XXXX WHERE THEY TOLD HER TO GET THE NAME OF THE CASHIER WHO PAID THE MONEY AND THAT OF THE RECEIVER. THIS IS THE CRUX OF THE MATTER. MONEYGRAM HAS REFUSED TO GIVE ME THIS INFORMATION AND ALL THEY TELL ME IS THAT THE CASE HAS BEEN CLOSED. THEY LAUGH AT ME ON THE PHONE AND END CONVERSATIONS ABRUPTLY.PLEASE I NEED HELP TO RESOLVE THIS MATTER BECAUSE MY WIFE AND OUR XXXX CHILDREN ARE SUFFERING. MY PHONE # IS XXXX
|
| 07/27/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
I have been banned from using MoneyGram.
I have had a MoneyGram account since at least XX/XX/XXXX and maybe longer. I last used my account on XX/XX/XXXX and received an email from MoneyGram on XX/XX/XXXX regarding the new and better services they offered.
I tried to use my online account XX/XX/XXXX to make a bill payment and was unable to " log-in '' to my account. I tried to reset my password on-line and was direct to call MoneyGram customer service. I did this and was informed that MoneyGram would no longer allow me to use their services. I was told that If I wanted to send money, I would have to use another service. Thereby effectively banning me from their services. They would not give me an explanation.
I called back XX/XX/XXXX hoping someone with more authority would be in the office on Monday, that way my issue could be escalated. My concern was escalated to the " highest possible level ''. I was informed that my account was indeed " banned '' without any explanation and that I could file a complaint on " their '' web site if I had one. I told them I thought I was entitled to an explanation. They said they did not have to provide one for security reasons. I told them with the current attitude that filing a complaint on their website would be futile and that maybe someone with more authority, like the federal government should look into it. I also said I felt threatened and discriminated against for no reason.
I thought maybe it was a fraud issue, so I contacted XXXX and asked them to check my identity theft account and to upgrade my account to their top level of security. They said they could find no reported issues with MoneyGram and me. I related my story to the representative. I asked them how I should handle the issue. He stated that he had never heard of such and issue with MoneyGram. He recommended that I contact the FTC.
I would appreciate any assistance in resolving this issue. I feel I have the right to know why this happened.
In summary, I have been banned from using MoneyGram with no explanation as to why this occurred or if this is permanent. I have done nothing wrong and have never been accused or convicted of any crime. I am a retired XXXX.
|
| 04/26/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
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This is to inform you that on XXXX/XXXX/XX/XX/2015 I send {$1000.00} to XXXX for a relative, when she tried to withdraw the money, they told her the money was not under her name but under a male named XXXX XXXX. I do not know this person whatsoever. After many tries they told her the reference number was correct but the name was different, immediately I called Money Gram Payment Systems to stop the transfer. The operator simply just transferred me to another department, and then to another, and by the XXXX operator they tell me that the money had been withdraw-ed minutes ago. I let them know that they are wrong because my relative is n't being able to collect the money. And they start a case and say that they will need two weeks to investigate. After two weeks I called Money Gram Payment Systems and no one knew anything regarding the case, they had no information to give me. When I demanded answers the operator simply ignored my questions and at XXXX point hung up the phone on me. On XXXX/XXXX/XX/XX/2015 I went back to the Money Gram Office I had used to sent the money from, and the employee contacted the Money Gram Main Office, and after being transferred to many departments as usual, they had no answers and now they need 90 days to investigate. In my opinion they are playing games, or ignoring me, because they can simply open files on their system and find out which employee, and which office authorized to change the name, just by a XXXX of clicks on the computer. I simply sent money to a relative and some stranger collects it? That seems fishy to me. I 'm not understanding how that happened. After a conversation with my relative she says that the bank manager in XXXX told her that they can not change anything on the orders, not even a name once the sender sends the money. If that 's the case then how did a random stranger with a different name than the recipient 's name collect my money? As far as I see it Money Gram Services is at fault for not taking care of the money and giving it to the correct person. I really think they violated my trust, broke a contract and simply stole my money. I want and need my money back as soon as possible and an explanation what happened.
|
| 07/29/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
On XXXX XXXX, 2015, I used my MoneyGram account to send monies to my family member who is in XXXX for {$170.00} and a friend who live in XXXX, Florida for {$100.00}.
Both transaction was blocked and I did not found out until my friend in Florida told me the MoneyGram said I had to call them, so I did and they ask me for all of my personal information plus for my birthday, I ask why, and was told my the telephone representative that my friend name was on a government list.
Then this morning XXXX XXXX, 2015, my son call inquiring about his monthly fund that he has not received yet. So again, I immediately call MoneyGram and spoke with XXXX, XXXX, XXXX, and XXXX they all said that my name was being block by the government, and any action of money transferred by money was under review and that I must provide my birthday and driver license for the transfer to go through.
I question them as to what government agency ask them to do this, please supply me with name and phone number they said they were not authorize to do so but if I wanted the transfer to go through then I must give them my personal information, I told this on XXXX/XXXX/2015 by XXXX ( this was the last person that I talk too ) I told her I was not given out any more of my personal information, nothing but : my name, address, phone and their transaction refer number for {$170.00} or for her to gave me a refund for {$170.00}.
After a few more minute of her explaining to me why she need my birthday and driver license and me refusing to do so, she decided that she will go ahead this time and release my money to my son.
I need to know what government agency have flag my name, my family, and my associate name and for what reasons and is this legal for MoneyGram hold back a person domestic money transfer and/or have the person call and their representative ask for the consumers for their personal information in this day a time especially with identity thief as high as it is?
Please help me find out why occurring to MoneyGram the government have flag my name and my family and friends name, if I am under surveillance by my government, why am I?
Thank youXXXX XXXX ( Anytime : day or night ) XXXXXXXXXXXX
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| 04/02/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
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- Money was not available when promised
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|
Web |
Older American |
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At XXXX XXXX XXXX XXXX, 2016 I sent a moneygram to someone in Florida for {$1300.00}.
My contract says it would be delivered in 10 minutes. I specifically asked the Wal Mart worker if it would arrive in this amount of time due to the fact that it was to be used in a deadline situation. When the receiver tried to get the money he was first told that he could not use the identification he offered : his drivers liscence, a bank debit card in his name and a credit card in his name. They insisted that he use a social security card which he did not carry with him. He disputed their right to ask for his social security card and was told that MoneyGram required it, showing the statement to him on their rules for picking up the money.
He called me, the worker refused to talk to me. He gave me a telephone number they supplied so that I could see what the problem was. I called the number and was put on hold for 25 min. I only managed to talk to someone by calling back and insisting that they help me. After he repeated his name several times I could not understand what he was saying due to a non-English accent. I told him what my problem was and he said I had to give him information to insure him that I was who I said. He proceeded to ask the following questions : my reference number ; my address ( was on the form for the transfer ) ; a major highway near where I live ; the name of the receiver ( which was on the transfer form ) ; his age ; his relationship to me ; what the money was to be used for ; what he did for a living ; what town he was picking the money up in ( the contract said he could get it anywhere in the state that served MoneyGram ; questioned my telephone number. This money had to be received and deposited in the receivers bank by a XXXX deadline, which I explained to him. By the time it was finally released for pick-up it was within minutes of XXXX, so he did n't get it in time to get to the bank by their deadline. As a result the bank is telling him his account is closed and can not be reopened due to overdraft in which he had the XXXX deadline that he did n't make on time.The money should have been there and been picked up by no later that XXXX XXXX.
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| 12/01/2015 |
Yes |
- Money transfers
- International money transfer
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Web |
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Today XX/XX/2015, I hired the services of Moneygram 's 10 minute money transfer, in order to send much needed {$200.00} to my father in XXXX XXXX, XXXX, XXXX XXXX, as he presented himself with all the required information and documentation in XXXX different Moneygram locations in his town of residence, XXXX of them simply failed to disperse the funds claiming that they did n't have enough cash to cover the {$200.00} and the third location being a XXXX XXXX XXXX refused to disperse the funds claiming that he would be required to hold an account with the bank in order to pickup the money. All XXXX previously mentioned situations have violated the contract in which I entered with Moneygram upon accepting the terms of service and subsequently using the service. After all the previously mentioned I called Moeygram customer service and they told me that they could not refund the funds to me since more than 30 minutes had gone by since the time of the transaction, and that the funds already where in XXXX XXXX, where they refused to give them to my father. After all this my father who was in dire need of this funds and does not own a car had to spend more than {$20.00} in a cab to go to another town to find a moneygram location that would give him what was his money. After the fact i contacted Moneygram by phone which after making me jump through several loops finally connected me to a supervisor, who refused to identify himself other than with his first name, and also refused to refund me with the service fees of {$9.00} that where charged to me which did n't even cover the expenses that my that had to incur in order to go to another town to pickup the funds. I find Moneygram to make false promises, not comply with the terms of their own contract, and to offer a deceptive service with horrible customer service. In my opinion Moneygram gets away with deception like this and then tell you " too bad '' because is a service used mostly by XXXX to send money to their families, which after there is a problem have the tendency to not file a complain, in order to keep a low profile which allows a company like such to violate the financial rights of XXXX people everyday.
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| 04/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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|
Web |
Servicemember |
|
MoneyGram refused to process my online payment and closed my account without explanation. My XXXX hired a XXXX XXXX in XXXX to provide online lessons. She requested to be paid via MoneyGram. This is my first time using MoneyGram. I signed up for an online account and attempted to send {$60.00} USD in payment. Not only was my payment denied, but my account was closed without explanation. This is weird, because my credit score is close to 800, and I have experience sending money through XXXX, XXXX, XXXX, and XXXX without any problems. There was no attempt by MoneyGram to ask for additional identification or have me clarify any details. This makes it difficult to pay the coach, because she doesn't use the aforementioned services. I contacted MoneyGram customer support and the employee asked me a couple of basic questions, such as " Have I met this person in real life '' and " How did I meet this person. '' I told her she gives lessons over the Internet via XXXX and I found her through XXXX where she had submitted her resume. I was only sending a tiny {$60.00} USD. There was no need for alarm bells. The employee told me that the payment had been denied, my account closed, and this was irreversible. I asked for the company mailing address and the registered agent for the State of Oregon ( a requirement to do XXXX in the state ) and she refused to provide this basic information. Later that night I drove to Walmart and sent {$120.00} payment via MoneyGram to the same person, XXXX XXXX, without any problems ( I paid her for today 's lesson and prepaid for next week 's lesson, since the fee was the same ). The reference number is XXXX. MoneyGram was happy to take my payment and charge me a fee in person, without any issues, but they refused to process my payment online and closed my account without explanation. Does that make any sense? The fee in person is also {$4.00} higher than the online fee and it cost me time and gas to drive to Walmart, potentially exposing myself to the coronavirus. I went onto the XXXX website and saw similar complaints to mine. MoneyGram currently has an F rating. A lot of people are experiencing problems with this company.
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| 04/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
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Web |
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XXXX XXXX is an app in which you buy electronics bags clothes jewelry ShopXXXX ask me to pay thru money gram for the merchandise for lesser price due to shipping delays I feel like I am a victim of fraud I paid they haven't shipped contacted no response XXXX XXXX XXXXXXXX expand_more Reference No. XXXX TRANSACTION STATUS Completed TRANSACTION DATE XXXX XXXX XXXXXXXX TRANSACTION TIME XXXXXXXX XXXX CDT This transaction has been successfully sent to XXXX XXXX.
RECEIVER XXXX XXXX RECEIVE AMOUNT XXXX TRY RECEIVE METHOD Cash Pickup SEND AMOUNT XXXX USD PAYMENT METHOD Debit/Credit Card FEES XXXX USD Total Cost : XXXX XXXX Send Again View Receipt Support expand_more Legal Information expand_more Corporate expand_more XXXX MoneyGram. Licensed as a Money Transmitter by the New York State Department of Financial Services. Massachusetts Check Seller License # XXXX, Foreign Transmittal License # XXXX, NMLS # XXXX. Licensed by the Georgia Department of Banking and Finance ; XXXX # XXXX.
Follow us on : close MoneyGram Logo Your Receiver can now collect these funds at any MoneyGram Location in the expected destination. To find a Location, please check our Locator. You should communicate your Reference Number [ or Bancomer Confirmation Number, as applicable ] to your Receiver to facilitate payment.
MONEYGRAM PAYMENT SYSTEMS, INC.
XXXX XXXX XXXX XXXX, XXXX, MN XXXX XXXX moneygram.com MONEYGRAM SEND This transaction is subject to MoneyGram Terms and Conditions.
Date : XX/XX/XXXX XXXXXXXX XXXX CDT Sender Information MoneyGram Plus : XXXX Name : XXXX XXXX Phone : ( XXXX ) XXXX Address : XXXX XXXX XXXX XXXX XXXX, XXXX, IL XXXX United States Receiver Information Name : XXXX XXXX Expected Destination : XXXX Receive Option : Cash Pickup Reference Number : XXXX ( Used by MoneyGram for tracking ) Date Available in Expected Destination : XXXX ( May be available sooner ) Transfer Amount : XXXX USD Transfer Fees : + XXXX USD Transfer Taxes : XXXX USD Total Cost : XXXX USD Debit Against Card : Mastercard XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX Rate : 1 USD = XXXX TRY Receive Amount : XXXX TRY Other Fees : XXXX TRY Other Taxes : XXXX TRY Total Receive Amount : XXXX TRY
|
| 06/04/2015 |
Yes |
- Money transfers
- International money transfer
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Web |
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I went to CVS to send money via MoneyGram Payments Systems , Inc. on XXXX XXXX, 2015. I paid {$300.00} cash, of which {$9.00} was transaction fee, reference # XXXX. The money was intended for my mother, XXXX XXXX, in XXXX. When she went XXXX XXXX to the designated bank in XXXX, they informed her that the money was never transmitted. She tried again on XXXX XXXX with the same result. That same day, XXXX XXXX, I contacted MoneyGram about the problem. They told me that my name was incorrect, even though my receipt shows my name accurately. Then they transferred me from XXXX person to the next. I spoke with XXXX people that day. The names I have are XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, and XXXX ( XXXX did not provide a name ). The call lasted over XXXX hours. The last person, XXXX, opened a case, provided case # XXXX. She said she would give me a call after they investigate. They also said that " someone '' had requested a refund, but refused to explain what they meant, who it was, when it was, or any detail. At this point I was highly suspecting FRAUD.
After 5 days, I had not received any call, so I called MoneyGram again on XXXX XXXX and spoke with several people, once again being transferred repeatedly. They ended out telling me that I would have to wait up to 3 weeks for resolution. They still have never called, not once. When I called again various dates they were unable to provide any information. They said they would assign a single agent to investigate, but they did not provide a name or contact or any confirmation. Later, they increased the time for resolution to 90 days! During my calls with MoneyGram, customer service was downright terrible and unprofessional. Repeatedly being transferred to persons that could not help, and long hold times was very frustrating. The last agent, XXXX, to whom I spoke with would not transfer me to the escalation department even though I had a case number. Instead I had to re-explain my whole situation again. Then I was transferred to a supervisor named XXXX, who did not offer any kind of apology, provided the same canned responses, and then suddenly hung up on me when I said I was not satisfied.
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| 08/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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I use moneygram to send money to my parents and family. I have realised overtime that moneygram is using predatory practices including frustrating customers to keep fees.
I sent money to a relative on XX/XX/19. When he went to withdraw the money using his passport he was denied access due to expiration of his passport, and it can not be renewed anytime soon due to COVID. So I called money within 12 hours to let them know the issue and to change the name. I was told they could not change the name so they will cancel the transaction and did.
I found out today they had refunded the transaction money BUT NOT THE FEES. So I called to find out why. I was told : 1. It was over a day old and 2. I canceled the transaction and the name change was my fault.
The {$4.00} fees is not my main concern. I want to bring moneygram to book and shine light on these predatory practices as it has been going on for sometime now.When you send money and encounter a problem and call moneygram that same day you will sit by the phone for hours without help and when you manage to get them the following day then they start the quoting from their fine print how they can not help you. And their customer service agents, I believe have been trained to frustrate customers so they give up. They know full well they can not help you but take about 10-15 minutes of you precious time. Then they transfer you without telling the new service agent your issue so you have start all over again.
Additionally, I think this is either an intentional/untentional strategy from moneygram to flag phone numbers of people who have sent money that day and to decline majority of those calls so they they can fall into over day old category and so they can get to keep those fees.
I think this predatory strategy of moneygram should be look into as I think they are taking advantage of a lot of customers.This is about the 3rd time this is happening to me so I know what I am talking about. I gave them the benefit of doubt the first two times just to study what was going on. I have come to the conclusion that though their fees are low they make it nearly impossible to get a refund.
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| 05/22/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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|
Web |
Servicemember |
|
It happened a second time in a row ... just filed another complaint yesterday. Today 's case makes a total of FOUR instances in as many months. The sum of {$1100.00} was deducted from my US account on XXXX XXXX. On XXXX XXXX I received the below notice that transfer was in progress. Today I noticed the entire transaction completely disappeared from my MoneyGram account. I initiated chat to complain and was told my receiving bank, XXXX XXXX, rejected both this transaction and the one I complained about yesterday. I then called XXXX XXXX and was told no such transaction was rejected, and each MoneyGram transfer I have made since XX/XX/XXXX occurred without incident until now. One of the most concerning things is that these transactions completely disappeared from view until I complained. After complaining, a screen refresh returned both to my view. Just how long were these funds going to stay in cyber balance until I was contacted? In both cases, the transactions were not marked " cancelled '' and confirmation emails sent until I insisted on having cancellation reference numbers. /// XXXX XXXX confirmation message follows : Transaction Receipt : Your money transfer has been sent successfully and will be deposited to your receiver 's account or wallet as designated.
MONEYGRAM PAYMENT SYSTEMS, INC.
XXXX XXXX XXXX XXXX, XXXX, MN XXXX XXXX moneygram.com MONEYGRAM SEND This transaction is subject to MoneyGram Terms and Conditions.
Date : XX/XX/XXXX XXXX XXXX CDT Sender Information Name : XXXX XXXX Phone : XXXX XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX XXXX, US-VA XXXX , United States Receiver Information Name : XXXX XXXX Expected Destination : XXXX XXXX Receive Option : Account Deposit Receiver Account # : XXXX Reference Number : XXXX ( Used by MoneyGram for tracking ) Date Available in Expected Destination : XXXX ( May be available sooner ) Transfer Amount : XXXX USD Transfer Fees : XXXX USD Transfer Taxes : XXXX USD Total Cost : XXXX USD Debit From Bank : XXXX XXXX Exchange Rate : XXXX USD = XXXX XXXX Receive Amount : XXXX GBP Other Fees : XXXX GBP Other Taxes : XXXX GBP Total Receive Amount : XXXX GBP
|
| 07/11/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
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|
Web |
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On XX/XX/2018 I was having issues trying to make an international transfer through MoneyGram online services. After several attempts, the transaction finally went through taking the agreed sum of XXXX {$71.00} from my debit card. Without prior notice or security verification of any sort, I received an email from Money Gram that the transaction had been cancelled and I should wait 3-10 business days before the amount will be credited to my account.
I contacted their customer service line who transferred me to the Online Department, which told me that it was as a result of security concerns. I enquired why such a drastic measure without any notification or request for verification or something. I was notified it was their policy and that was that. I then asked to be transferred to another level which was their Escalation Department. I spoke with a XXXX who could only give me the same information and could not escalate my call any further.
The main issue I am having is that if there was a security concern, why not instead freeze the transaction and in the same way, send an email to say I need to call Money Gram to verify or why not put a verification system in place. It was very rude of them to ruin my business without any sorts of prior contact or anything. I had to make contact with them after receiving notice that the transaction had been cancelled. This is bad business practice ; they had no problems withdrawing the amount but now because of " laws '' as they notified, I am now left to suffer waiting another 3-10 days before I can put that money to use again.
The only means by which to make a complaint as I was notified by XXXX from Money Gram 's Escalation Department is to leave a note on the " contact us '' page of their website and wait 48 hours to be contacted for a mishap I never did but is being severely punished for nonetheless. They had no real sense of urgency for the inconvenience it is causing.
What recourse do I have as all I had really needed was for that amount to have been transferred today but Moneygram is instead stuck on procedures that does not benefit the needs of the consumer.
|
| 12/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Money was not available when promised
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|
Web |
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XXXX transferred money online to my daughter and son-in-law using XXXX option.
I received a message to call in for verification. I called and spoke to a woman who asked me numerous questions and then she told me the transaction was released.
My son-in-law received a text and followed the directions entering his card information for deposit.
The transaction changed to ready for deposit on my end, but the money was not received.
XXXX I called again and was told the transaction was being reviewed internally and to wait 24 hrs.
XXXX still no deposit, called in again and was told it was still under review and to wait another 24 hrs.
XXXX still no deposit, called again and was told still under review and to wait 24- 48 hrs. At this point it had already been over 48 hrs so the gentleman said I had to wait ANOTHER 24-48 hrs XXXX still no deposit, called and was transferred to a supervisor who then told me he released the transaction from being under review and filed a report to resolve the issue with some other department.
He said I could not cancel as the money has already been sent and it could take up to 4 days before it is received.
A money transfer that was supposed to be available in minutes will at that point have taken over a week to be received!!
My receipt says date available was the date I sent, XXXX, but obviously it was not and every time I checked the transaction online it said " Ready for Deposit ''.
I have spoken to at least 6 different people who could provide no answers!!! ( XXXX, XXXX, XXXX, XXXX ( XXXX ), and others I cant remember ) My daughter and son-in-law needed the funds that day and it was an emergency!! We are forced to have to drive 3 hours to take money to her so you have wasted my time and cost me more money in the end with the fee I paid and the cost of gas and time to take to them!!
Had I known this was a possibility I would not have used the XXXX service. There was no disclosure at the time that this could happen with an opt-out option.
The WORST customer service experience I have ever had. It made an already stressful situation even more stressful and upsetting!!
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| 10/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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- Problem with customer service
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|
Web |
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Companies like Moneygram do this to people because nothing is ever done. I'm XXXX and i don't have money to just give to Moneygram who is basically stealing customer 's money and playing games. Their phone agents are Incompetent and can't comprehend simple XXXX nor do they try to assist anyone with anything. They bounce you from agent to agent yet not one will assist you or they tell you that you have to contact this department and that department. They don't respond to emails or to messages you send on their website. Therefore i'm filing this complaint against Moneygram will their fraudulent antics. Moneygram have proof that i sent them showing the money order was never cashed yet they're still refusing to send me my check for the {$300.00} claiming it need further research. I purchased a money order on XXXX for {$300.00} at CVS Pharmacy on XXXX XXXX XXXX XXXX in XXXX, MI XXXX. The Company that i made the money order out to never cashed it and finally gave it back to me in XX/XX/2022. I checked on the Moneygram website and it showed the money order was never cashed. Moneygram charged me {$45.00} for so called 3 Day Processing then they charged {$22.00} for Overnight Shipping. I received an email from Moneygram on XXXX claiming they need more information abd to send a copy of the money order and the receipt. I sent in what they requested not once but twice that day. I sent the proof by email and i posted it on their website. Since then i've not been able to check the status of my money order website and all i keep getting are 6 Blue spinning circles which i told Moneygram about yet it's a new week and Moneygram still won't fix their website.
I included screenshots of their email, the money order i sent proof of, as well as their website and you can see that Moneygram is playing games with people. All of a sudden after i submitted proof now i haven't been to check the status. Moneygram charge all of their ridiculous fees then keep your money even when you provide proof that the money order was never cashed. I've made every attempt to get answers about my money yet Moneygram continues to play games.
|
| 12/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
On XX/XX/21, I set up a payment to my real estate manager who needed to pay a subcontractor who was putting a roof on one of my properties and wanted to be paid cash. On XX/XX/21, I received email saying the funds were sent and directing me to provide a number to the recipient for pickup. I did so, but today ( XX/XX/21 ) when the recipient went to pick up the funds they were told the number was invalid. I called Moneygram to try and determine what the issue was and was told it was being held for my protection due to scams etc., which I could obviously appreciate. I was asked a series of questions which I answered explaining I had known my manager for 4 years, the purpose of the payment, his phone number and more. I was put on hold for " 3 minutes '' while a review was made. The call was disconnected about 2 minutes later. I called back and explained what had just happened and was told that the transaction had failed the security check and funds would be returned to me in 10 business days. I asked why this couldn't have been determined before I received a message saying the funds were sent and instructing the recipient to go and pick them up. The agent merely repeated that the transaction had been canceled. I explained that I was on the phone with another agent 15 minutes earlier to whom I'd just provided relevant information and asked when this decision was made. I was told it had been made today ( XX/XX/XXXX ). I have wasted close to a week on this and am fortunate to have a manager who out of the kindness of his heart is paying the subcontractor while I look for a competent company who can do the funds transfer. Though I hope to be a huge XXXX some day, right now I only own 4 properties and having to take {$18000.00} off of my books while I wait for 2 weeks for my {$9000.00} to be refunded is creating a needless burden. I notice it took them about 10 business minutes to extract the funds from my account. Again, I appreciate the effort to protect consumers from scams, but the info I provided made it clear I wasnt paying a tax scammer, customs fees for the millions I was about to inherit, etc.
|
| 02/13/2017 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
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|
Web |
Older American |
|
I found a puppy to purchase out of state - XXXX XXXX, Minnesota. The ad was on XXXX. After several conversations/emails/texts with the seller, I decided to purchase the puppy. She said she would handle the shipping. The only thing I needed to do was provide the crate rental fee - {$650.00}. This was through a company called XXXX.
The shipping company representative contacted me and asked for payment. He then told me that their credit card machine was n't working and that I need to go to MoneyGram and send the money if I wanted the dog shipped. They provided me the form for renting vs purchasing. I chose to rent with 95 % of fund returned when they received the crate. I receive a tracking number that I could place on their site to see where the puppy was.
The next day, I received another email from XX/XX/XXXX stating that the puppy was at the XXXX XXXX ' airport and that the paperwork for the puppy was insufficient. They needed {$450.00} to get all of the health approval and shots before they would ship to our home. The email also had a threatening Gov. Reg notice on animal abuse saying I could be subject to prison. I was suspicious and checked their website. The site said they made sure that all paperwork for pets were approved before shipping. I asked the XXXX Rep to speak to a supervisor. He hung up on me and I never heard back from them.
The seller responded to my texts asking us to pay the money and she would pay us back. We told her to pay the money since it was part of the agreement. She said she did n't have the money but was trying to find the money. Then we did n't hear from her.
I do n't know if this is XXXX big scam or XXXX ... sounds like it 's XXXX big scam.
I lost {$1000.00} from this scam. I realize now after writing this that there are so many indicators that should have been red flags for me but I was so excited about the puppy.
Here is the name of the puppy seller - She provided us with this info for the MoneyGram payment : XXXX XXXX XXXX XXXX XXXX.
XXXX XXXX, MN XXXX Phone : XXXX email : XXXXXXXXXXXX XXXX Ph : XXXX XXXX XXXX Email : XXXXXXXXXXXX Website : XXXX
|
| 10/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
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Hello, Im writing to see if you can advocate on my behalf to Moneygram that I receive a refund for a transaction that they are holding funds for. They will not liberate the funds in the receiving country of XXXX and they are also refusing to refund that money to me as a sender until 90 days from now. This has to be illegal since they shouldnt have the right to hold funds for 90 days if the transaction can not be completed.
I initiated a transaction with them on XX/XX/21 they withdrew the money from my XXXX checking account the same day in the amount of {$2600.00}.
They dated the transaction as processing on XX/XX/21 and sent an email saying funds were available to claim in the destination country of XXXX.
They did not send any further communications and by the end of business on XX/XX/21 I called to ask where the money was. They proceeded to tell me that there was some sort of verification process I had to go through and that funds would be deposited within a couple of hours or up to 4 business days.
I called yesterday, XX/XX/21, by the end of business to inquire about funds. They said there is an investigation pending and that it would take up to 90 days.
I replied that it is unacceptable and to cancel the transaction to which they refused and said they would make a note of my preference and I had to wait and see.
They also proceeded to blame the receiving bank in XXXX, who I contacted, and confirmed that they have absolutely nothing to do with Moneygram holding the money and that all they do is pay out the cash or deposit to account. They are not responsible for compliance nor liberating funds when they have been flagged. To this effect, Moneygram, is lying or ill-informing their employees on what to say.
The money I sent is not money from illicit sources. I am a glass business owner and it is my salary. Moneygram should not be allowed to hold a customers money however long they want. These are funds that people send out of need not something to be played with.
Please contact Moneygram on my behalf and demand that Transaction # XXXX be cancelled and refunded immediately.
|
| 02/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
On XX/XX/XXXX, I sent an {$840.00} money transfer through MoneyGram to my cousin in XXXX to address some urgent medical issues of a relative. The transaction was through the MoneyGram app and was intended to be deposited on the recipient 's mobile money wallet. However, the recipient never received the money.
I called customer service on XX/XX/XXXX - immediately after being informed by the intended recipient that the money has not being received. MoneyGram told me that the intended phone number was not same as the number to which the transfer was made, but they would not give me the " supposed wrong number '' that my money was transferred to.
My request at the time was very simple- and it was that, as a sender, i should have the right to know to whom my money was sent. Without that, I can not accept that there is an error in a transaction, as there is no evidence. Essentially, MoneyGram can decide to not send a transfer and then tell a customer there is an error without showing evidence to back that claim. This information is also not reflected on the receipt. The recipient 's name is on the receipt but not the mobile money number which is the unique identifier of the recipient.
Moneygram claimed to have opened and investigation which was only going to be completed over a 90 day period, only to come back to tell me the following on XX/XX/XXXX : " After completing our investigation, we have determined that a mistake has not occurred. MoneyGram is satisfied that all necessary steps were taken to pay out your transaction to the account number provided by you at the time of send. Our records show the transaction has been correctly deposited to the intended receivers bank account number provided in Send Form.
As MoneyGram has determined a problem has not occurred, we consider this matter closed. '' I do not accept the outcome of this as MoneyGram has not showed any evidence that there was an error in this transaction and refused to give me the necessary information for me to follow up on this myself. It is blatant disrespect, exploitation and abuse of a very important mandate.
|
| 06/06/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
On XX/XX/2017 XXXX XXXX CDT I initiated a {$100.00} transfer to the XXXX using Moneygram and received an email with a reference number : XXXX. There was also a statement in the email " Your money transfer has been initiated and will be deposited to your receivers account as designated. '' On XX/XX/XXXX I checked the transfer and it still showed a status of " In Transit ''. I called Moneygram and after being transferred several times was told that Moneygram did not feel comfortable transferring the money. I asked why, and was told that they could not give a specific reason. They said they would refund the money to my account in 2 to 3 calendar weeks.
So on XX/XX/XXXX, I initiated another transaction of {$100.00} to the same person. I received another email with the reference number : XXXX and again stating that the money will deposited in the receiver 's account. I called Moneygram later on XX/XX/XXXX and XX/XX/XXXX and again was told that they did not feel comfortable transferring the money and the money would be refunded.
1. I do n't understand why they will not divulge what the reason is. In the past year I sent about 15 transfers to the same person, all around {$100.00} or {$200.00}. Why all of a sudden do they feel " uncomfortable ''?
2. Why does Moneygram send me an email verifying that the money will be deposited and then afterwards cancel the transaction. They told me that the email is sent before their security team looks at the transaction. How XXXX is that.
3. Why do they not even inform me that the transaction has been rejected. When I use their online system, it shows " in transit ''. No clue whatsoever that there is a problem.
4. Why when I call do they ask for multiple pieces of information, and then transfer me 3 or 4 times and each person asks for the same information and then states that they ca n't resolve the problem and they have to transfer me.
Moneygram worked fine for a year, but at this point, I would never do business with them again. Their customer service is the worst and they have some fundamental system problems.
|
| 01/09/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
While I was searching job online I was approached by they call them self XXXX XXXX XXXX vacant position as Data Entry Jobs and they told me that this job will pay {$28.00} per hour and I replied them about the job and they set me an interview day online through XXXX chat. The person who interviews me was XXXX XXXX, she sends me the job description along with all the instructions that look like a legit job and I didn't notice it is a scam. So we got the interview done on XX/XX/XXXX on Thursday.
XXXX XXXX who interviewed me all the way and she gave me a task 1 up to task 5 and I finish those task and she said the department will review and let me know their decision, the next days she told me the board approved me and I will be rewarded {$50.00} for the time I spend for the interview with her, also they will send me a start-up check, she didnt mention the amount until I got it through mail. And then the final task was task A and task B, on XX/XX/XXXX at XXXX XXXX.
Task A has deposited the check into my bank, after 24 hours when it's available she ask me to cash it and instruct me how to pay for the 2 vendors {$850.00} each through MoneyGram at the XXXX location to buy the office equipment, she gave me those two vendors name, city, state. After that she also instructed me to buy a 3 {$100.00} XXXX gift card and told me to attach the receipt and the card through her email and I did all of that and the next day when I check my bank the check that I deposited through my mobile application was bounce back and I contacted my bank and they say it was a fraud check.
Im still talking to that lady online but I lost my money over {$2000.00} and I need help. on XX/XX/XXXX, I report to the police department and they told me there's nothing they can do to help me and even if I report to the FBI, FBI has lot more pressing matters to do, then I report to Moneygram customer service fraud protection unit and told me they will get back to me as soon as they investigate but they never reply me yet. I also contacted XXXX customer fraud protection unit and they recover half of the money.
|
| 04/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
This is a complaint about MoneyGram and their REFUND for canceled transactions.
There are two instances where MoneyGram was supposed to refund the money to my debit card ( the method of payment ) within XXXX business days and failed to do this.
Instance # 1 {$600.00} sent to XXXX on XX/XX/XXXX. My receiver in XXXX could not reach the agency to pick up the money due to the pandemic lockdown. I canceled the transaction and received an email on XX/XX/XXXX from moneygram saying the following : " Your transaction has been canceled and will no longer be processed. We will refund the account you used to pay for your transaction. Refunds to a credit or debit card typically take XXXX business days.
While the funds have been withdrawn, your bank XXXX not show a charge immediately. '' *** this money was never deposited or reverted to my debit card Instance # 2 {$100.00} sent to XXXX on XX/XX/XXXX. My receiver in XXXX went to pick up the money in XX/XX/XXXX and the agency said the money was no longer available and that they had cancelled the transaction at that time. They told my receiver that the money would be refunded to my debit card within XXXX business days.
*** this money was never deposited or reverted to my debit card In my complaint " cases '' with MoneyGram they emailed me the following today ( XX/XX/XXXX ) : '' If the money is still not posted back to your account, kindly present the cancellation email from MoneyGram to your financial institution/bank for proof that MoneyGram successfully refunded your transaction. Please talk directly to a card XXXX. '' I called my bank today XXXX ( XXXX XXXX XXXX XXXX XXXX ) and they were trying to submit a complaint to their card services who said I can't no longer do that because VISA rules are for challenges to be within 6 months.
Somebody has posession of this {$700.00} and we don't know whom. This is not right and I would indeed like for MoneyGram to have something explicit on their website that if the money is not refunded within the XXXX business days that the consumer has X amount of time to file a complaint.
|
| 03/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2022, I sent a money transfer in the amount of {$1200.00} through moneygram to a relative in XXXX. Moneygram debited the funds from my bank account within 24 hours. However, the receiver was not able to pick up the money. After contacting a moneygram employee via telephone they stated that the transaction was under the review and that they needed to speak to the receiver. I decided to send the money through XXXX XXXX instead on XX/XX/2022. That same day on XX/XX/2022, I called moneygram to request a cancelation of the money transfer. Moneygram stated that they needed to speak to the receiver in order to cancel the transaction first which seemed odd and in contradiction to their cancelation policy on their website. On XX/XX/2022, the receiver contacted moneygram in XXXX and stated that he did not want to receive the money from me, the sender. The moneygram employee asked for his email address to supposedly send a confirmation which never arrived. Several hours later I contacted moneygram through a chat window on their website to cancel the transaction because the moneygram website would give me an error when I tried to cancel online stating that I needed to log into my account although I was logged in. The moneygram employee gave me the same generic information that the transaction was under review and that they needed to speak to the receiver so that the money could be paid out. I again stated to the moneygram employee that the receiver had already called and spoke to moneygram stating that he did not want to collect the funds. I again requested a cancelation and refund of my money. The agent gave me a telephone number to call moneygram again. It appears that this company is acting in bad faith and deliberately refuses to process the cancelation of my money transfer and is sending me in circles and providing me with inaccurate information from what is listed in their website with respect to their cancelation policy. I am filing this consumer complaint in order to obtain a cancelation and refund of money that moneygram debited from my bank account.
|
| 06/08/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
|
|
In XX/XX/2019 I received an e-mail from Walmart with a link to apply for a XXXX XXXX job. XXXX XXXX XXXX XXXX and looking to make some extra money to contribute in the household with the expenses, my husband 's paycheck beeing our only source of income, I followed the link and applied naively. Days later I received a text message to tell me that I have been selected. I received an envelope via mail USPS, with a check of {$2500.00} and a letter with instructions. So I went to the bank, deposited the check on my account and 2 days later when the check became available I went as instructed to the bank, withdrew the money and headed to Walmart to make my survey. As part of the job I had to buy 4 Money Orders for {$500.00} each at the store 's Moneygram so did I and sent them blank with all the receipts to the address provided. The next day my account was overdrawn. Realizing that I was victim of a fraud I went to XXXX website first to track the package. It has been delivered early in the morning. Next I went to Moneygram 's website to report the fraud and asked them not to give the money to anyone. Then I went to the Walmart store where an associate informed me that there is a Walmart scam running an confirmed me of the fraud. I went to the Moneygram 's booth where I talked to the same associate who served me when I bought the Money Orders. She gave me a phone number that I called they told me that they had put a stop on the Money Orders, the money was still in their possession I had to allow them 3-7 days to process the case and send me a refund. I had to pay {$45.00} per Money Order. 2 days later I kept checking my case online and calling the phone number provided by the cashier they kept telling me that they still had the money and that I should receive the refund soon. The 3rd days I received an e-mail from Moneygram asking me for more informations. The pictures of the Money Orders and receipts and my personal informations. Later I received another e-mail telling me that my case is closes because someone took the money and that there is no refund possible.
|
| 04/20/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I transferred money using Moneygram on XXXX XXXX using debit card to send it to an XXXX bank ( debit card to bank account is Moneygram 's fastest transfer apparently ). My money was deducted but it wasnt delivered. On XXXX XXXX, i called them ( Please Note : I CALLED THEM ) and since then I have been struggling to get the refund from them. Their rep actually told me that she doesnt know why the money didnt go through and that the " system doesnt show ''. Then she forwarded my call to a dept which kept dropping my calls. After XXXX calls, finally I could connect and i was told point blank that the transaction must be cancelled ( ps : nobody still knows the reason but they were generously guessing ). Not for once they tried to set things right by actually trying to complete the remit. I was forced to cancel the transaction out of no options and since then they have been saying XXXX days return policy. By my calculation today is XXXX day ( or XXXX business day ). By their calculation it is XXXX business day post cancellation ( they actually debated with me on the business day count!!! ). I have n't received my refund. Till now I have called them atleast XXXX times and emailed them XXXX times. If I push them hard for the refund, I can sense rudeness in their tone and they predictably drop the call midway.
Bottom-line, they have successfully held-back my money for 17 days ( and continuing ) despite my repeated requests. The family urgency which prompted me to send money to begin with couldnt be helped by me.
I have used many remit services over years and this is the only company which actually collected SSN number by making it sound like a government requirement. I am extremely angry for giving it to them. A quick XXXX search yielded exactly similar stories which is even more worrying. Somebody should actually look into this company. The only reason I went with them was becoz I saw this name in XXXX and I assumed it might not be a scam company afterall.
I complained to XXXX and MoneyGram hasnt responded to XXXX 's first notice. Second notice was sent.
|
| 08/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I sent {$10000.00} ( XXXX XXXX XXXX ) to a relative in the XXXX in XX/XX/2022 through Moneygram online. A few days later I checked back online and the transaction date was changed to XX/XX/XXXX for some reason and that my recipient should receive the money by XX/XX/XXXX The reference number was XXXX. I waited and waited but my recipient never received the money. So I called Moneygram 's XXXX number and the representative told me there was a technical issue and to wait 1-2 days and my recipient should receive the money then. I called 3 days later ( XX/XX/XXXX ) to let them know that the money hasn't come through yet and I was told by another representative to wait 24 hours. The next day ( XX/XX/XXXX ) I called again to let them know that the money didn't arrive to my recipient and I was told by another representative to wait another 1-2 days. I called again XX/XX/XXXX and told them the same thing, and that I wanted to speak to their supervisor, a higher department or someone who could actually fix the problem and I was informed that the person I was talking to was the highest department. I was on the phone for almost an hour and the representative promised me that the money will go through within 5 mins. It didn't come through so I called again an hour and a half later and another representative told me to give it another 24 hours. I called again XX/XX/XXXX a little past XXXX since money didn't go through again and I was told by another representative to call again later in the day if money still didn't come through. Later that night I called again and another representative told me to wait another 24 hours and promised me that it will actually go through this time. It's now XX/XX/XXXX and my recipient has not received that {$10000.00} I sent 3 weeks ago. I called moneygram 7 different times and talked to different representative each time and was told that I was talking to the highest department of moneygram each time and was told to wait a certain amount of time and they promised the money will go through each time but it never did.
|
| 01/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
Hello CFPB, Thank you for your time in taking care of it.
This is XXXX XXXX, My last social is XXXX ( i also have other names as XXXX XXXX, XXXX XXXX XXXX, and XXXX ).
I have been living in the USA since 2000. I am a US citizen. I was sending money to my family, friends using XXXX XXXX money services. I recently reached out to XXXX to get the details of money I sent from the year 2000 to now but MoneyGram declined through my email requests. I contacted MoneyGram ( customerservice@moneygram.com ) and at XXXX several times and all my calls routed or attempted by abroad ( XXXX, XXXX or some other country I dont know they even exist and also representatives are very rude in responding and not useful for customers ) representatives and they even dont know the USAs geography and simply denied my request many times as usual and declined to transfer my calls to any of the US customer supports but they say can not transfer or no US customer support available.
The MoneyGram company has headquarters based in the USA but all the poor customer support from abroad? What privacy we have as an US citizen?
During my recent discussions with my family members and friends, I came to know that some of the recipients either received less than the promised conversion rates or never received at all. I need the complete details from 2000 to now for reconciliation. XXXX simply declined my tax paid money and I paid thousands so far for as a fee. I have every right as a US citizen to get my information. I am sure I am entitled to my complete details as requested. I am a middle-class employee and this money is my hard-earned.
Please take this as my written complaint to get my info and help me. I sent Money where i lived from XXXX, XXXX, XXXX and other places.
I will pay a minimal fee if I required to pay to get my required info. As I already paid XXXX dollars as a fee sending for money.
People I sent money through XXXX : 1.XXXX XXXX , XXXX 2.XXXX XXXX, XXXX 3.XXXX , XXXX XXXX XXXX, XXXX XXXX. Any others I sent.
Sincerely, XXXX XXXX XXXX XXXX XXXX
|
| 08/01/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
My name is XXXX XXXX XXXX XXXX XXXX. On Sunday, XX/XX/2020 I processed two wire transfers each in the amount of USD {$500.00} to my father, XXXX XXXX XXXX XXXX using Moneygram. The transaction numbers are : XXXX and XXXX. My father needs these funds because of the pandemic.
While reference number XXXX was transferred after 24 hours, transaction XXXX is still in pending status and notes that it is " in transit '' on the online portal but has not yet reached my father. The receipt shows that the money has been sent but the online status shows it as still " in transit ''. I have attached both documents as well as the information about the successful transaction that was sent at the same time. While the unsuccessful transaction shows that additional information is needed, I have called Moneygram and chatted with the online agents every day, sometimes multiple times per day, to provide additional information without resolution. Each time that I reach out to Moneygram, they refuse to provide me with an agent number, allow me to speak to a supervisor or provide me with any additional information. The automated chat feature is disconnected by the agent each time I ask to speak to a supervisor or for agent information and the call center employees have hung up on me multiple times or simply not returned my phone calls after calling daily and adding my phone number to the queue.
I also called my bank ( XXXX XXXX XXXX ) and they have confirmed that the money was successfully taken from my account on Sunday, XX/XX/2020.
Moneygram has taken the money from me but I can confirm that the money has not reached my father, who I am in contact with daily. I am reaching out to you for resolution since Moneygram has not adhered to the remittance transfer rules that protect consumers nor their own terms and conditions outlined in the agreement I signed. I have attached additional documentation. Please reach out to me at XXXX ( the e-mail at my work at the XXXX XXXX XXXX XXXX ), XXXX ( the e-mail affiliated with the Moneygram account ) or XXXX.
|
| 03/08/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
letter Sent XXXX XXXX, 2016 XXXX XXXX - CEO XXXX XXXX - CEO, US XXXX XXXX - CEO, International Wal-Mart Stores , Inc.
XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Subj : Money Laundering by Walmart partner, Moneygram Payment Systems XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Gentlemen : We 've never met, but I 'm taking the time to write this letter on behalf of a customer, in the hope that you personally, and not just administrative staffers, will become more aware of the blatant fraud and money laundering activity occurring daily via Walmarts via Moneygram Payment Services.
This story relates to my mother, XXXX XXXX XXXX of XXXX XXXX XXXX, age XXXX, for whom I have registered FPOA. Last week my mother was the unfortunate victim of a phone and internet fraud involving the loss of nearly {$8000.00}. Walmart was not strictly at fault in the several transactions that originated at your XXXX XXXX XXXX store via Moneygram. But nevertheless the transactions were fraudulent, aided and enabled by Moneygram, operating out of your store.
I wo n't take the time to relate the entire sad story here. Suffice to say that via phone and Internet, my mother was induced to send cash via XXXX Moneygram transactions, to an unidentifiable name in XXXX.
The Moneygram transactions, reported to law enforcement, were as follows : XXXX XXXX, 2016 XXXX {$1500.00} XXXX XXXX, 2016 XXXX {$1900.00} XXXX XXXX, 2016 XXXX {$1900.00} XXXX XXXX, 2016 XXXX {$1900.00} The series of incidents was first detected yesterday, XXXX XXXX. There is a XXXX XXXX XXXX police Theft report, # XXXX, and an FBI complaint, XXXX. It 's obviously quite embarrassing for my mother, but despite that we reported it to the appropriate authorities and are taking additional steps.
I hope this letter has an impact on someone 's day at Walmart. Feel free to contact me at the address below.
Regards, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Cc : XXXX Department of Commerce Division of Financial institutions XXXX Consumer Protection Financial Bureau www.consumerfinance.com FBI
|
| 07/31/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
On XX/XX/2015 at XXXX EDT, I made a Moneygram transfer transaction at the Walmart location at XXXX XXXX XXXX XXXX, XXXX, reference code XXXX, in the sum of {$2000.00} with a fee of {$40.00}, to be delivered to a ex-officer friend in XXXX. Unfortunately, when the XXXX went to collect the money, he was told the money had already been received. I made a formal complaint to Moneygram on XXXX XXXX and i was told it would take upto 90 days for an investigation to be conducted. The complaint number is XXXX. Since then, I have tried several times to check on the status of the investigation, and each time i was either put on hold for several minutes and then disconnected, or told to wait for an email response.On XX/XX/2015, i got a voice message from a XXXX at XXXX XXXX stating that the investigation was still in progress and that they would send me email about the status within 2 weeks. More than 2 weeks went by but i did not receive any email. I followed up with XXXX but got no response and left several messages. I made several other attempts and finally somebody told me that the case was closed and that they had evidence that my friend collected the money. i asked for the documentation proof of the money collection transaction receipt to be mailed to me, but i never received them. In particular, i wanted to know where in XXXX the amount was disbursed, the name of the issuing agent, the receipt of the transaction showing the signature of the person who collected the money, and the form of ID used. I called again and again, many times running into dropped calls, and finally a person I talked to told me that i could only sue them ( Moneygram ) in order to get the information. i sent a final email and a hard copy mail to Moneygram XX/XX/XXXX and I was completely ignored. Moneygram fails to admit the fact that there have fraudsters working for them. There are many of such stories as mine. For several years, I have made several money transfers to this family friend of mine and i trust him well to know that he will never defraud me.
|
| 06/14/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2019 I attempted to wire {$300.00} online with a credit card to XXXX to someone that I know. I got a message that the transaction was completed and I sent the reference number to the receiver. About 40 minutes later, I received an e-mail that the transaction had been cancelled and my account was closed. I spoke to someone in customer service, who said that they can not give me any information about why it was cancelled and they told me I can never send a money gram transfer again -- -neither online or in person. They said it was a " security issue to protect me ''. I told them that I know the person I was sending it to and was willing to take that " risk '' with MY money. I asked to know what the problem was, but they were not willing to give me any information other than that is the way they do things and don't have to give me a reason.
After reading many of the complaints, it seems that after you send money several times, they shut down your account. I have sent a few times before in the office, with the most recent time being on XX/XX/2019 to a different country. I have a small business which requires me to send money overseas. As there is a paper trail and they check id 's in the office, I'm really wondering why I was denied using their service. I am not satisfied with the customer service that I received. I am also upset that it took so long for them to tell me the transaction was cancelled, as it could have meant the recipient went to collect her money and it wouldn't be there.
They also told me it would take 3-10 business days to reverse the charges. As it was on my credit card ( versus taking the money out of my bank account ), it wasn't as big an issue ( my plan is to dispute the charge as soon as it processes ) -- -- but it seems it is not right to take people 's money and keep it for 3-10 business days. At the very least, they should pay interest. It should be returned immediately when the transaction is cancelled. It could be a financial hardship to people, especially if sending a large amount.
|
| 12/03/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
My computer was going crazy with a written and verbal alert of a virus infection. The alert stated that I needed to contact XXXX immediately with the XXXX. I called and a guy presenting himself as a tech offered XXXX service plans to choose from. The plan I chose was {$420.00} for 3yrs. tech. service and lifetime software. Paying by money gram a tech was scheduled that never showed. I called back to complain. At that point I was told the supervisor that the money gram was sent was out on sick leave and that the money had not been received. At that point I told them to cancel the service. the guy who went by the name XXXX told me to keep me a happy customer that they would give me the service free of charge and that the tech would bring my refund in cash as I was given a choice of how I wanted my refund. At that point I was then told to cancel the first money gram and submit another XXXX to another supervisor for same amount and the tech would brig me {$850.00} instead of {$420.00}. This I was told was to establish a log of the transaction of which I refused. This was all because when I returned to XXXX where I 'd purchased the money gram I was told that it had been received. Being uncomfortable with I contacted XXXX by another number and informed that it was a scam and that they do n't conduct business in that manner and they do not send techs to your home. Here are the numbers used by the scammers. XXXX [ tech service ] -- -- XXXX [ billing ] the names are XXXX, XXXX XXXX to whom the money gram was sent in XXXX XXXX XXXX was the person I talked to about the tech not showing up, XXXX XXXX was supervisor in Az. that they wanted me to send the second money gram of {$420.00} and XXXX XXXX was the tech that was suppose to come to my house ; XXXX # XXXX. They even gave a confirmation # XXXX. The real XXXX tech took over two hours to regain control of my computer and over four hours to clean it of the virus they had implanted. In the process they had removed my anti-virus protection. Thanks to XXXX I have my computer back.
|
| 02/14/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
|
|
Dear Sir, Madam Once in a while, I used Money Gram 's express payment service to pay my car financing company. So, I did again on XX/XX/XXXX. I went to XXXX and paid to have a Money Gram express payment sent to my financing company. This company did not get paid. So, I set up a payment arrangement with it and headed, about mid-XXXX, to XXXX to get a refund of the {$360.00} ( before taxes ) that I sent to the financing company. I could not find the receipt, and did not have my phone with me. So, XXXX offered me to use its phone to talk to Moneyram ; which I did. The gentleman at the other end of the phone told me that because I did not have my receipt, tough he found record of my transaction, the refund will be available to pick up at XXXX only after 10 days from that middle of XXXX when I spoke to the Moneygram 's gentleman on the phone. So, on the XXXX of XX/XX/XXXX, I called MoneyGram to make sure that the refund was processed. The Money Gram 's representative told me that it was not done yet, but by the XXXX of XXXX, I will be able to pick up my refund at XXXX. On or about that date, I called MoneyGram again. This time the person who entered the phone told me that I should not have included week-ends in my computation. ; that instead to expect the refund on the XXXX of XXXX. So, today, I called again and was told to call in 3-4 days. Then, I thought to myself that something must be very wrong. I tried to reach Corporate office ; left a message, sent another one ; tried to chat. The lady at the other end of the chat, XXXX, wrote that she was not able to help me., without giving me any reason. So, my suscipions only grew. I have already noticed that MoneyGram 's automatic answering machine was not able to recognize the reference number on my receipt, each time I called. I have been doing business with MoneyGram for more than 10 years, I believe, and nothing like this ever happened to me. So, I am asking for your help, to, please get my money back. I thank you for your time and attention. Regards, XXXX XXXX XXXX
|
| 03/09/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I have an abusive, alcoholic husband. I met a man named XXXX XXXX on XXXX who began talking to me and promising to get me out of the situation. He requested money from me on numerous occasions to help with his project in XXXX, being an XXXX, and once requesting money to help with one of his sons that was in the hospital. I got away from my abusive husband with a promise from " XXXX '' that he would meet me at the XXXX, XXXX airport on Tuesday, XXXX XXXX around XXXX ; however, he then started messaging me to let me know he was told that he had exceeded his maximum withdrawals on his account and could not get money to purchase plane tickets for him and his XXXX sons. He said he was supposed to meet a man on XXXX that would loan him {$3700.00} to be able to purchase the tickets ; however, then he has begun asking me to send more money to him. He knows I will be getting a 401K withdrawal of {$4000.00} on XXXX and has requested I send him the {$3700.00} and when he arrives in the US he will give me that money back, plus the money I already sent him. I sent him a total of {$9100.00} since early XXXX, not realizing I had sent him that much money. He promised to get me away from my abusive situation, take me on a shopping spree, has purchased a car for me, and will take me to live with him in his mansion in XXXX. Having lived an abused life, all of this sounded amazing to me. I suggested to him that I would send him prepaid plane tickets because a friend said she would loan me the money, but he said he did n't want my friend 's money. He wanted mine. He claims he is anxious to get back to the US and be with me, but he did not take the offer of prepaid plane tickets. He wants the cash. The money grams I sent were not sent to a XXXX XXXX, but rather XXXX of them to a XXXX and the last to a XXXX. My friend found this character on a website : XXXX. He is continuing to message me and became upset with me when I told him my friend found out I had wired money to him. He said he thought the money was our secret.
|
| 05/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XXXX XX/XX/2023 I went to a MoneyGram service located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Texas, to send money to an old friend of mine living in XXXX who needed help with her rental payment. Tracking number XXXX.
I sent her XXXX for which they charged me XXXX as sending fee.
Next day my friend went to collect the money and was told that there was a problem with the transference, which was no true.
For some reason they never explained. They just retained my money, and first, lied to my friend and second, they said to me they can not reimburse my money and I will have to fill out some forms to release it.
It was the first time I used this service here in the USA and got completely shocked. It was only XXXX XXXX and now I'm been treated like a criminal. Actually I feel this is a discrimination act because I'm a XXXX XXXX who's seaking XXXX, and now they are asking information which I consider is not their concern, first of all because they never answered when I went to sent the money.
I filled a claim # XXXX on the web and someone from global support answered apologizing and giving me instructions to go to the store with a valid ID and call MoneyGram from there to release my money.
Surprise, it was not released and some lady on the phone told me if I want my money back, the only way is to fill out some forms that she will send to my email or I will lose my money.
I have already expend more money in gas going to the store to claim the money than the XXXX I sent.
My complain is about their abusive policy and the discrimination act with the XXXX comunity. They have done this to many XXXX people afraid of claiming their rights. But I'm not afraid because I'm doing nothing illegal, I know I have rights as a person and as a customer, that's one of the reasons that made me come to this free country. I'm not willing to stay calm. In any other way I intend to recover my money which they have kidnapped.
I will much appreciate your collaboration with this claim.
Thanks in advance XXXX XXXX
|
| 08/29/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XXXX XXXX, XXXX, I went to Walmart in XXXX, NC to make an international XXXX transfer to XXXX in the amount of {$300.00} USD. I paid {$300.00} including the transfer fee. When the recipient went to pick up the money with their ID at XXXX services at a local Honduran bank, they were told that the sender needs to call and verify. The following day, XXXX XXXX, XXXX, The agent at Walmart called XXXX for me and was informed that the recipient must call to verify, not the sender. I then told the recipient to call and verify and after doing so, they said now please have the sender call again to verify. On XXXX XXXX, XXXX, I called again and was informed that no, I am verified, the sender is verified, but the XXXX agent in XXXX has to call on behalf of the recipient to verify. The recipient went back to the bank and spoke with a XXXX agent who insisted this is a mistake from the XXXX services on the XXXX side said the sender is the person that needs to call and verify. They absolutely refused to make any calls neither for the recipient nor to XXXX. I went back to Walmart where I made the initial transfer and the same Walmart associate who had helped me before called XXXX to inform them of this situation and request a refund. She was told that they will not release my money not even for a refund unless the Honduran XXXX agent calls them. She transferred the phone to me and after explaining it to them again, they told me if the bank does n't want to call then please have the recipient call, once again, to verify.
XXXX has given me many different numbers to call that I, the recipient, and the XXXX Walmart associate have been calling to resolve this and keep getting the runaround. After calling these numbers numerous times about this situation, I no longer want to deal with their customer service. They are now holding my money indefinitely and will not release it even though both I and the sender have already been verified. I have used their service many times before and never had any issues.
|
| 04/01/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I went to Walmart to use the moneygram financial service to send {$2200.00} to the recipient XXXX XXXX and was charged a {$45.00} fee for the transaction. I was given the confirmation reference number # XXXX and submitted all required information. When the recipient went to accept the funds, he was unable to and was told that he needed me to contact moneygram at XXXX and that the form was filled out incorrectly. Firstly, all information was filled in by the authorized Moneygram representative at Walmart. Secondly, when I called that number I was only asked survey information and ultimately disconnected from the call. I called XXXX located on my receipt and was told that there was a note on the transaction that required additional information. I was transferred to two times and only asked the same information, being reference number, my name and recipient name. Upon the the third transfer I was left on hold over 33 minutes and as I type this am approaching another 30 minutes of being on hold for a total time of an hour. I believe their actions to be fraudulent in nature, they were paid a fee to provide a service and said nothing about missing information when they took my funds, but have not revealed anything regarding the alleged note on the transfer other than they just like to double check information on larger transfer amounts. I was denied a direct number to the local compliance agent who they are allegedly transferring me to as well as a name, if I 'm even being transferred at all and not simply left on hold. I believe they are fraudulently using the excuse of consumer financial compliance in order to hold my funds and nothing in the transfer violates any consumer financial compliance laws nor have they informed me of any viable reason for their actions. Furthermore, I believe their actions are in violation of consumer finance compliance laws as I have not been notified of any reason for the delay nor have I been given the opportunity for proper escalation to resolve the matter.
|
| 07/05/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
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|
I 've reported these fraud transactions to IRS. Because fraud payments were made to someone by IRS. I 've reported my drivers license being stolen to XXXX Police Department. The Department of Motor Vehicle in Tennessee, & my social security card stolen. There was an Ace employee that changed the last digit on my driver license to a four with a XXXX XXXX check. Check number XXXX in the amount of {$400.00} do not belong to me. I never made that transaction. Check number XXXX in the amount of {$650.00} was not a payment received by me. These payments was paid by IRS to someone that have an account with Ace. I do n't have an account with Ace & never had one. I 've cashed checks with Ace, that 's all. Ace Aceid is XXXX the maker was USTreasury ABA for the US Treasury is XXXX. Both was done in XXXX. As I 've mentioned XXXX XXXX XXXX XXXX amended & restated my tax returns & made themselves my conservator. All of my former employers have been changed with XXXX. A seven year alert have been placed on my credit report. The XXXX Family was also given my XXXX XXXX information by Attorney XXXX XXXX. After I filed bankruptcy in XXXX. XXXX XXXX the broker with XXXX XXXX XXXX set up the fraud account with XXXX XXXX. After she & XXXX XXXX stole my retirement check from Principle. They all need to be investigated, especially the attorney. He conspired with The XXXX Family to steal from the bankruptcy courts. He helped them to delete my history & take my home. Someone is receiving social security benefits through Ace using my identity. Ace is allowing a lot of Federal Government fraudulent activity go on through their company. I am shouting from the roof top. I did n't work hard all my life for someone else to reap my benefits. XXXX XXXX is another person that had access to my information. This woman once lived with my late father. She 's using his social security number & he have been deceased since XXXX. His name is XXXX XXXX. She 's working with the XXXX Family. The FBI told me its an inside job.
|
| 02/18/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2018, I walk into the money services, MoneyGram section to send money to a unknown person. I spoke with the MoneyGram agent to send money to someone I didn't know. I explain that I am waiting for a package to be sent and didn't want anyone receiving the funds until I release them. The agent told me that they would need the reference number that was printed out on my receipt. And by no means do I give up the reference number until my transaction was completed. She guarantee this would be the only way to receive funds sent. And this would be my way of securing my money. I was confident and this was the reason I choose MoneyGram. After 2 days of waiting for my package and to no delivery, I decided to go back to Walmart and get my money from MoneyGram. Went back to the same MoneyGram and had the same person that waited on me with my a original receipt. I handed her my receipt and she looked up my reference number for my refund. After a few minutes, she said someone received the money. I said hold could that happen when I didn't give anyone my reference number but you. I had my receipt with me at all times. She said I needed to call MoneyGram about this. I told her you guarantee me a secure refund if I secure my reference number, and I did. Be aware that MoneyGram will give your money away if the person you don't know has your mailing address and there Driver License.
Even though you are told that the only way someone can receive your sent money through " MoneyGram '' is by using the reference number. That is a lie!!!!!!!!! I spoke with the 2 XXXX store Manager about this and all I got was, they will talk to the 2 MoneyGram agent. I was guarantee a secure way to release my funds in the beginning, but in the end I was taken for a ride by XXXX MoneyGrams unsecure practices. Do not count on a secure way to send money, and to have full control of releasing your fund by relying on a reference number. Huh The moneygram agent didn't even get my address right on the receipt.
|
| 05/04/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I received an e-mail XXXX ; XXXXXXXXXXXX To XXXXXXXXXXXX CC XXXXXXXXXXXX XXXX XXXX at XXXX Hello XXXX, The package entails a check of {$2900.00}. You are required to deposit the check at your bank. Do note that we deal with banks ONLY, Reason is that we make monthly reports of our transactions and financial activities to the government through the bank, so the records are required.
STEPS TO FOLLOW You must memorize key points e.g. staff name, location of toilets etc.
Do not use leading questions e.g. " do you sell large drinks? ". This will restrict the level of service the staff are able to provide.
Relax, act normally, and do not draw attention to yourself.
FIRST ASSIGNMENT INSTRUCTION BELOW You will be evaluating XXXX ( XXXX ) Money gram stores in your city. The payment you received covers all expenditures including evaluation, shopping, transport and your compensation ( salary= XXXX ) for these surveys. The balance of the money will be used to conduct a survey at the Money Gram stores. As a XXXX XXXX you should go there and study how to send money and memorize all you see at the outlet. Below is the name/info you will transfer the money/ You are to Wire {$1200.00} at each of the Money Gram money transfer outlet.
INFORMATION FOR THE MONEY GRAM Name : XXXX XXXX City : XXXX State : MA Zip Code:XXXX Amount : {$1200.00} *You do n't need an address to send Money gram transfer, you have all that is required* * Please note, you are going to the store as a secret agent and no one must know you are working as an undercover agent or that you are evaluating them. If they ask if you are sending on behalf of another person or business, the answer is NO* BELOW IS THE EXPENDITURES BREAKDOWN : - Money Received {$2900.00} Salary {$250.00} Money gram Wire XXXX {$1200.00} Money gram XXXX transfer fees. $ XXXX Money gram XXXX transfer fees $ XXXX Money gram Wire XXXX. {$1200.00} PLEASE CHECK ATTACHMENT FOR ASSESSMENT FORM.
Best Regards, XXXX XXXX XXXX XXXX XXXX 2016 XXXX, XXXX
|
| 11/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I am a XXXX XXXX legally residing and working in the XXXX. Each month I send money from the XXXX to my father in the United States to pay for my health insurance coverage. Funds are always sent via MoneyGram and, when sending, I am required to present both my US Passport and XXXX XXXX XXXX XXXX XXXX of Registration ID card as verification of identity. My father also has to present identification documents when picking up these funds. There has never been an issue with a money transfer until now.
On XX/XX/2021 I initiated a MoneyGram International Money Transfer through XXXX XXXX a MoneyGram Authorized Agent at XXXX XXXX in XXXX XXXX, XXXX for pickup in XXXX XXXX XXXX, Texas, United States. The transaction was accepted and receipts were provided, along with a reference number. However, once my father attempted to pick up the funds, he was informed that additional information was needed and was referred to the sender for additional information.
On XX/XX/2021 I contacted MoneyGram and was informed that my transaction was blocked due to " the destination country being classified as high risk due to numerous fraud reports being made. '' No additional information was provided. I was informed that a refund would be issued and no further assistance would be available.
I have since attempted to pick up the funds which MoneyGram claimed was available for a refund to no avail. I have also attempted to contact MoneyGram and they refuse to provide any additional information pertaining to this situation.
Respectfully, I request intervention from the CFPB as I believe MoneyGram failed to deliver on a legal money transfer order. Documentation for this transaction and all transactions I have made through MoneyGram can be provided to establish the legitimacy of the transactions. Further, I request that my transaction be sent to its intended recipient without further delay, or that a refund and compensation for my inconvenience be made available to me immediately.
|
| 08/19/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
Six days ago I, uploaded a song I made on soundcloud and talked about it on my twitter account. At Tuesday morning XXXX XXXX 2015 I received a message via twitter from a person under the username XXXX saying that he heard my song from soundcloud and that he wanted me to preform live on stage. The person continued the convosation by sending me an email stating three differient levels of exposure, A Slot : $ XXXX Full Promo / Massive Promo Includes : XXXXCd 's, XXXXPosters & Flyers, XXXX-T-Shirts ( Male/Female XXXX & Towels to hand out to fans. Also you will receive A Placement on XXXX Mixtape. Radio Interviews XXXX XXXX XXXX XXXX, XXXX Hour Block of Studio Time ( XXXX ), Club & Radio Spins in XXXX, XXXX We also set up XXXX paid shows for artist appearing on showcase. Tickets to attend 2015 BET Awards Red Carpet Event On XXXX XXXX 2016 VIP. Meet & Greet with celebrity guest XXXX. Compensation for miscellaneous things.
B Slot : {$1500.00} -You will receive everything in slot A except for XXXX XXXX paid shows and XXXX Hour Block of Studio Time.
C Slot : $ XXXX Artist or Producer will receive : XXXX Cd 's, XXXX Posters & Flyers, XXXXT-Shirts ( Male/Female ). Towels to hand out to fans as well.
Bonus Slot : Negotiate On Rewards And Placement. For the break down of the slots pricing and credentials will be explained upon request. for an unsigned music artist, such as myself, at differient prices. I wanted to reserve slot A but did not have the full amount requested. He then called me saying that i could pay him XXXX XXXX dollars as a deposit and pay the rest once I reach XXXX. The person told me to send the XXXX XXXX dollars via moneygram by either walmart or a moneygram building and to send it to his assistant XXXX XXXX at XXXX, XXXX Once the assistant received the money, I would be contacted back. Once the money was sent I went to twitter and noticed that the person blocked me. I called the person on his cell phone but was sent to voice mail.
|
| 03/09/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
|
|
Web |
|
|
On XX/XX/18 I received a check from XXXX XXXX XXXX for work that I was to perform for XXXX XXXX. XXXX XXXX initially contacted me via telephone and requested that I provide a quote for painting services. After agreeing on a price, XXXX XXXX sent mea check for {$4500.00} for the work to be performed. Part of this fee was to be spent on painting supplies and art to be hung up after the job was completed. My fee for the job was {$1800.00} with me receiving 50 % of the fee up front. The remainder was to be spent on the supplies.
Upon receiving the check, I deposited it into my XXXX Checking account on XX/XX/18. That night XXXX XXXX requested that I withdraw {$3500.00} of the money and deposit it into a XXXX XXXX XXXX Account. The name on this account is XXXX XXXX XXXX. The account number is XXXX the next day on XX/XX/18 I looked at my account to make sure that his check was accepted. After seeing that my account reflected the deposit, I withdrew {$3500.00} from my account and deposited it into account listed above. XXXX XXXX XXXX required me to purchase a Moneygram for the deposit.
Moneygram charged me {$0.00} for each money order. I bought 4 money orders. Once I deposited that money into XXXX XXXX XXXX they accepted it. XXXX XXXX asked me if I deposited this money and he rushed me to do this. He told me to send him a copy of the deposit. With my frustration with rushing me I told XXXX XXXX I would not want to do this job.
Upon this conversation I spoke to Moneygram to cancel sending the payment. At this point I knew this was not something legitimate and I wanted to cancel the payment so I can retrieve my money back. Moneygram refused to do that because it was a pending payment. By the time it was deposited into that Account on XX/XX/XXXX, " XXXX XXXX '' had already withdrew it. I can not know this for sure but I would like answers. Can XXXX XXXX XXXX/Moneygram reverse this payment so I do not have to be a victim of fraud like this.
|
| 11/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/ I sent my friend, the recipient of the money transfer, XXXX XXXX Dollars. When my friend attempted to pick-up the Money on XX/XX/XXXX, she was unable to receive it at all of the locations she attempted and was told that the amount sent could not be paid out because it exceeded the amount of money that a Moneygram location can payout in the Country of XXXX. There appears to be some sort of restriction that Moneygram denies, after several calls to Moneygram I was unsuccessful with getting any information and was told by multiple Moneygram representatives for the recipient to go to yet another location to receive the money. She went to all locations provided by Moneygram and each told her the same thing, that she can not receive the money because it exceeds their governmental restrictions for Moneygram in the country of XXXX. Moneygram is stating that the in country limit is XXXXXXXX XXXXXXXX dollars per transaction and Moneygram within the country of XXXX is stating that the limit is XXXX XXXX dollars per month per person. Furthermore many of the locations Moneygram said for her to go to do not exist and she wasted her time even though the location and address was provided to me and I to her by an official Moneygram representative.
This is a huge discrepancy and both the recipient and I are inconvenienced by the matter and are at a loss of how to either get the money in person in XXXX OR get the money back and receive a full refund of all fees for the transaction. I phoned in several times and was told that the money would be delayed in getting back to me and that they will not refund it. I was told once again to have her go to yet another location.
Please assist me with my refund in the total amount of XXXX US Dollars back to my bank account with which Moneygram unfaithfully took my money transfer and did not pay out.
Regards, Moneygram Reference number : XXXX Thank you in advance for your kind assistance with this matter.
|
| 09/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
This complaint is filed against MoneyGram and the systemic racial discrimination they have in place to oppress people. MoneyGram and their merchants, such as XXXX, have policies in place based on zip codes and the demographics of that zip code to limit the dollar amount of pay outs. For instance, MoneyGram allows worldwide transfers of up to {$10000.00} and in Georgia they recommend that a customer go to XXXX because XXXX will have that amount of cash available. However, if a customer goes to XXXX in Georgia they may not be able to receive the pay out based on the zip code policy XXXX has in place. One XXXX is only allowed to release payouts up to {$2500.00} while another XXXX less than 10 miles down the road is allowed to release up to {$5000.00} and yet, XXXX outside of Georgia are able to release the full {$10000.00}. XXXX says that the policies are set by MoneyGram. MoneyGram says the policies are set by XXXX and every merchant individually. MoneyGram is not willing to take responsibility for and fix the systemic oppression that is in place with their money services.
In addition, MoneyGram supports having varying policies to verify the identity of the receiver. In a " favorable '' zip code a person can use their passport and no other documentation to receive a pay out. However, in a zip code that is being oppressed a person can be required to provide proof of their current address such a lease or utility bill. This requirement is overly burdensome as a lease can be verbal and include utilities. Also, some people reside in extended stay hotels which tend to be concentrated in certain areas further causing a disproportionate negative affect on certain demographics.
If a customer is turned away from one merchant because of the limitation pay out and turned away from a second merchant because they " don't like '' the ID provided, that transaction may be rejected by MoneyGram further complicating a person 's financial situation.
|
| 02/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
On XX/XX/2021 at XXXX PM just as my daughter was to be arriving at her home in XXXX XXXX after visiting her brother & me in our home in XXXX XXXX, I received a call from a XXXX #. On the other end of that call was my daughter crying hysterically that she'd been in an auto accident. Then a man came on the line stating that she was fine but was in an accident with the wrong person ... claiming he was in the XXXX XXXX. To make this long story, he proceeded to tell me what to do if I ever wanted to see her again. I withdrew cash & attempted to send him {$2500.00} @ XXXX XXXX. The transaction failed because fraud was suspected. Then I went to XXXX XXXX to send a MoneyGram & discovered I'd lost my ID in my nervous frenzy. He told me to pay a stranger to send it for me, so I did. I was instructed to tell him I had a relative in XXXX XXXX XXXX XXXX XXXX. He sent it for me & brought me the receipt w/the transaction # on it. Just as I was about to read it to the perpetrator, my daughter texted me. I hung up on him & ran through the store to find the guy who sent it for me to tell him it was a scam & get my money back. XXXX XXXX told me I had to file a police report & go through a process which I did, but that was not the case. Now my $ is tied up ( no one received it ), & MoneyGram will do nothing even though I sent them a huge file with everything documented. They could clear it up by calling the person who I paid {$200.00} to send the {$2500.00} MoneyGram on my behalf after misplacing my driver 's license but have neglected to do so. I'm so grateful that my daughter is okay, but it was very convincing, & I lived in a border town for 35 years & these things actually happened. It was the most terrifying day of my life. All is well now, but I would like to have my {$2500.00} back. I have tons of personal/financial documentation & receipts I can provide you when you request them. I pray that you can help me with this terrible dilemna.
|
| 06/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
My mom was forced to flee XXXX on XX/XX/XXXX due to the war. She was able to get to XXXX where my sister came to help her to find a permeant place to stay. I needed to help financially so I asked my sister to help mom to open a bank account so I can easily transfer money. That's what she did. On XX/XX/XXXX I used MoneyGram to transfer money ( {$1000.00} ) from my debit card ( American bank account ) to the bank account of my mom in XXXX. On XX/XX/XXXX the MoneyGram app showed that completion date is XX/XX/XXXX, which is backdate. I have a screenshot of that information. Which my mom went to the bank Few times to the bank the first week of XXXX and they told her there is no money. Furthermore, they said that they are not working with MoneyGram system, so it is impossible for them to receive the money directly to their bank. I opened a case with MoneyGram on XX/XX/XXXX, which at that point the MoneyGram receipt has changed the completion date to XX/XX/XXXX. Yesterday, XX/XX/XXXX I received the email saying that transaction was completed, and money were sent. All these months I was constantly calling them, and live chatting and the representatives promised the company would contact the bank and issue would be resolved. The bank wasn't contacted by MoneyGram. My mom closed that bank account XX/XX/XXXX due to coming to stay permanently with me in the United States.
We have a bank statement with all transactions made from the date account was opened to the date account was closed. MoneyGram would not accept any evidence and would not refund money. I am attaching the MoneyGram receipt of the transaction, my mother 's XXXX bank statement, the document about the closure of the account, the resolution email from MoneyGram.
I am very disappointed by MoneyGram. I understand that the system mistake might occur if they failed to deliver money to someone's bank account, they must issue a full refund to a sender.
Thank you
|
| 07/01/2015 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Money was never transmitted to bank nor recipient. Refund not provided to me Terrible customer service.Errors/Conflicting reference number I sent money via MoneyGram online service. on XXXX, 2015. I paid {$210.00}. cash, of which {$9.00} was transaction fee, reference # XXXX ( The Customer service does not have this number matching- I have E receipts and online account ). The money was intended for my mother via XXXX phone number XXXX XXXX XXXX in XXXX. When she went to the designated XXXX bank agent in XXXX, they informed her that the money was never transmitted nor in their System .I called customer care on ( XXXX ) XXXX ( XXXX ) XXXX, Filed online and they have had me with the following reference codes they called back XXXX and XXXX She tried again on XXXX XXXX with the same result. That same day, XXXX XXXX I contacted MoneyGram about the problem and Called XXXX XXXX Customer number # XXXX. They told me that they dont have any money from Money gram to XXXX or they cant help help me even though my receipt shows my name and reference number accurately. Then they transferred me from XXXX person to the next. I spoke with XXXX people that day. The calls lasted over XXXX hours. The last person from opened a case, She said she would give me a call after they investigate. I have never had problem with money gram before but my trust and patience is running out, I used to really recommend money gram but for 3 days my joy of doing transaction with good faith has turned out to be pain -I was sending money for emergency the receiver never got the money, I am even scared using the products right before this ordeal my online account was blocked and I can not even access their Plus account, Today XXXX XXXX 2015 I realized the calls in Customer service are on long wait delay I have been on the phone all day trying to get a refund. I get transferred around and get hung up on, They need to really protect consumers
|
| 01/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
Initiated MoneyGram money transfer from my debit card to recipients debit card on Saturday XX/XX/XXXX. The transaction reference number is XXXX XXXX. MoneyGram represented that transfers to accounts in XXXX take minutes. The transfer was not completed to the destination bank until Monday morning, XX/XX/XXXX. As of Thursday, XX/XX/XXXX the money has not been transferred to recipients debit card account. I spoke with someone at the MoneyGram Escalations Dept on Monday, XX/XX/XXXX. They confirmed that the transfer was received by recipients bank in XXXX, ( XXXX ) but was being held and not deposited to recipients account. MoneyGram CSR said he filed an expedited complaint. He told me to call back in two or three business days to follow up. I called back on Thursday, XX/XX/XXXX. Spoke to XXXX XXXX : Case # XXXX. XXXX refused to contact the bank or do anything further. She said it would take 30 days to complete. This is considerably longer than a few minutes MoneyGram promised in their promotional materials. ( I allege false and deceptive advertising ). I said this is not acceptable and requested a refund. She said that would take 30 business days. I am left with no resolution at this time. And XXXX is holding my money. I want it back!
On Tuesday XX/XX/XXXX I attempted to contact XXXX via their website. One contact phone number and one email address was provided.
I called the phone number. It was a recorded line. It gave one toll free ( XXXX ) number and two local phone numbers. I was prompted to dial 0 to speak to an agent. I dialed 0 and nothing happened. I called the two alternate numbers provided. Each rang over two dozen times. No answer.
XXXX Main # : XXXX XXXX XXXX XXXX Alternate numbers : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX I sent an email on Tuesday, XX/XX/XXXX As of Thursday, XX/XX/XXXX there has been no response.
Email address : XXXX XXXX XXXX XXXX XXXX XXXX
|
| 09/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
Today XX/XX/17 at XXXXXXXX XXXX EST Reference Number : XXXX sent Transfer Amount : XXXX USD Transfer Fees : + XXXX USD Transfer Taxes : XXXX USD Total Cost : XXXX USD to person in XXXX OH.
XXXX located at XXXX XXXX XXXX XXXX XXXX, OH XXXX was listed on MoneyGram website as accepting MoneyGram transfers until XXXXXXXX XXXX
Recipient went to XXXX in l as then an hour after sending money.
XXXX said their MoneyGram hasnt worked in a month so recipient could not get money. XXXX employee said their MoneyGram only works intermittently and that there is some sort of nationwide outage issue and that their MoneyGram hasnt worked in a month and if it does sometimes work but only intermittently and usually doesnt work all day.
I called the same XXXX XXXX as well and they confirmed the same thing.
MoneyGram website said MoneyGram was available at that location but that is a lie on Moneygrams part it isnt available there currently.
Next closest location is 45 minutes away.
Recipient was stranded with no gas and no way to leave the city without this money.
I couldnt cancel the transaction on their website so I called into MoneyGram. Employee said they could cancel it but that I would still have to pay the {$38.00} fee. I complained saying that is not fair since the location that said it was available hasnt had their service working in a month. Employee looked and confirmed that there was no other location to XXXX OH. Said that there was no other option other then to fill out a complaint form on their website. I asked to speak with a manager and was transfered to a supervisor. Was told the same thing. Very frustrating that I have to spend all this extra time to try and get my money back when the location the advertise as being available for MoneyGram transfers hasnt been able to do them for a month. Very deceptive business practice.
I still dont know if they will refund the fee or not
|
| 05/31/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Web |
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Hello on XXXX 2017, I ma de an international transfer of {$2300.00} to my friend with moneygram ( ref id : XXXX ). I used my XXXX debit card and for some reason my bank has declined that transaction.so I taught the receiver never received that amount and I have informed my friend about the same. to my suprise, today morning ( XX/XX/2017 ) I got a call from XXXX saying that you have an amount to pay for moneygram of $ XXXX + {$30.00} ( check returned fee ) .I explained XXXX representative that the amount never deposited in receiver 's account then why I need to pay that amount to moneygram. first I contacted them using live chat and they said we did n't process that transaction as your bank declined to pay that amount.then I called XXXX representative he advised me to call moneygram corporate office.then I called them the person who took my call ( at moneygram corporate office ) is very rude at me and refused to say any details and asked me to call XXXX for further details.I really disappointed with their behavior and no one has told me what 's going on exactly and the XXXX guy threatened me to pay that amount as today is the final day.so I paid that total amount of $ XXXX .here are my questions for moneygram. 1.why did you block my account and I am not able to see any transactions so how can I believe that the money deposited in receiver 's account? 2.on XXXX 2017 I made a transaction you have my email and phone number on file why do n't you call me or email me about the issue? 3.please provide me the proof showing that the receiver got that amount as I am not able to login into my account. I have attached the screenshot of your representative who said that the transaction is not processed and if you fail to show that the amount deposited in receiver 's account.I will proceed legally and the way they approached about this issue is not at all good.
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| 01/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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XXXX TRANSFER REFUND ( not processed, now XXXX months later ).
The issue started when on Tuesday XX/XX/2019 ( XXXX ), I sent {$1100.00} from XXXX VA to XXXX XXXX The recipient had given me an erroneous name ( or perhaps an incomplete name ), which did not allow him to collect the money.
It does appear as if I fell for a scam, but nonetheless, the money was NOT collected, and so I requested a refund/return to me the original sender.
My account is verified with MONEYGRAM, with my State Driver 's I.D., and so the fact that I am the owner of the money that I sent is confirmed and established.
On several opportunities ( beginning XX/XX/2019, and through to XX/XX/2019 ) after going back to the location -- XXXX XXXX, XXXX XXXX XXXX, XXXX VA-XXXX / XXXX -- where I sent the money, I got in touch with MONEYGRAM Minnesota Headquarters / XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX MN-XXXX [ XXXX ], and convinced them that the sender was not in receipt of the funds ( which they confirmed ) and I was requesting a full refund ( minus transfer fees ), of my principal transfer sum. The MONEYGRAM HQ gave me a new reference number with a refund Reference number, to send the money back to me.
However, neither XXXX nor MONEYGRAM HeadQuarters have in fact refunded me the money since then, nor have they presented me with a solution and have in fact avoided giving me a clear resolution. They have stated that the transaction seems suspicious which I have not denied being that the recipient was seemingly using a false name, but I am a real person who sent real money and confirmed with a real State-Issued driver 's license. So the fact that I am the owner of the funds I sent is very verifiable. The money is still there.
They have refused to honor the return Reference number, and so I am writing to request your support in recouping this money, and returning it to me it's rightful owner.
Thank You.
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| 07/24/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
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I attempted to send money to a friend on XX/XX/XXXX ( transaction # XXXX ). On XX/XX/XXXX, I cancelled this transaction understanding I would not get my {$3.00} fee refunded. I sent MoneyGram a question about the timing of the refund via their " Contact Us '' form on XX/XX/XXXX or XX/XX/XXXX. When I did not get a response, I called MoneyGram on XX/XX/XXXX to follow up on my refund. I was advised I would receive my refund in 3 to 10 business days, and I was advised 10 business days would by XX/XX/XXXX.
At this time, I also inquired about the question I had sent by way of the " Contact Us '' form. MoneyGram representative advised those communications do not get a response. Why would they have a form to send questions, general inquiries and complaints if they are not going to respond to them?
Today XX/XX/XXXX, I called MoneyGram because it was the 10 business day and had not yet received my refund. I was told the refund was declined by my financial institution, but they could not give me a reason. According to the representative, the refund was attempted the same day I cancelled the transaction XX/XX/XXXX. I was not notified by MoneyGram that there was an issue with the refund, nor was I told on XX/XX/XXXX when I originally followed up on the transaction. Only because I called, they are sending the issue to the Resolutions Team and it will take another 3 business days to get a response. After 3 business days, I am to call MoneyGram again to follow up with the findings of the Resolutions Team.
I have already been waiting for my refund for two weeks. Had I not called them, I may have never received my refund. And, the representative made a point of repeating that MoneyGram does not contact the customer about issues on transactions. I believe this is extremely poor customer service and questionable business practice related to consumer financial transactions.
|
| 10/11/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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On XXXX XXXX, 2016 I did a Money Gram transfer through Walmart on XXXX in the amount of {$550.00} with a service fee of {$11.00} for the purchase of a XXXX puppy from XXXX online and XXXX. Their contact Phone : XXXX XXXX XXXX XXXX and email address : XXXXXXXXXXXX. The money gram was sent out at XXXX XXXX XXXX to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX in XXXX XXXX XXXX He picked up the money gram the same day at XXXX. He said he was getting ready to ship the puppy but requested a fee to rent a kennel in the amount of {$700.00} in which we were told it was refundable once he receives the kennel back. Another money gram was sent on XXXX XXXX, 2016 at XXXX through Walmart XXXX XXXX XXXX the amount of {$690.00} with a service fee of {$11.00}. This money gram was sent to XXXX XXXX XXXX in XXXX XXXX and received the same day at XXXX. We were told they were shipping the puppy and it should be arriving today. They called back to ask if we looked at the email and that they needed another {$1300.00} for life insurance on the puppy. At this point we know it 's a scam and we have n't received the dog as of yet. No information on air carrier, or flight information that the puppy is being shipped on. I have contacted the company and left an email and phone message and still have not received a call back. I also contacted Money Gram in which it makes me wonder if they are a part of this scam as I talk to them they end up hanging up the phone on me. The numbers that we contacted were XXXX XXXX XXXX XXXX, ( XXXX XXXX XXXX, and XXXX XXXX XXXX XXXX. All these numbers when you contact them have a foreign person speaking and will hang up on you once you get into asking questions. I ca n't believe people can sleep at night doing stuff like this but I will not let this happen to someone else. I can be reached by cell at XXXX XXXX XXXX XXXX for any questions or concerns. Thank you!!
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| 01/08/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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The problems I have experienced with MoneyGram have all taken place over the course of the last week to 10 days. The first incident occurred XX/XX/XXXX. On this date I attempted to send my wife the sum of {$300.00} to XXXX XXXX XXXX. The transaction was processed and I was issued a reference number of XXXX. Before my wife was able to get to a location to receive the money it was canceled by MoneyGram. I spoke with a supervisor named XXXX in the companies XXXX call center who remitted the money to me but when asked why the transaction was canceled he was unable or unwilling to give me any information. At this point I did unfortunately become very rude with the individual. On the same date of XX/XX/XXXX a complaint was filed through the companys web site and I was issued as complaint reference number of XXXX. On XX/XX/XXXX I received and email from the companies Resolutions Assurance Department asking for more information on the incident. Unfortunately the phone numbers associated to the email simply routed me back to the XXXX call center who couldnt even find the complaint number. I returned the above noted email on XX/XX/XXXX and spoke with a supervisor named XXXX again in the XXXX call center who was quite rude and unwilling to help in any way. On XX/XX/XXXX I was permitted to send {$100.00} to my wife. On XX/XX/XXXX I attempted to send {$300.00} to my wife again using MoneyGram services as well as the XXXX to XXXX service ( I found out later that this service is provided through MoneyGram as well ) both transactions were processed ( reference numbers were XXXX and XXXX respectively ) On the same date of XX/XX/XXXX I spoke with a supervisor named XXXX in the companies call center in XXXX and latter a supervisor named XXXX in the same call center. Both were again unwilling or unable to release any information regarding why the transactions were canceled.
|
| 11/19/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
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- Incorrect/missing disclosures or info
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Web |
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Perthe requirements set forth by the FTC in the Civil Action XXXX. XXXX, MoneyGram and it 's agents are required and obligatedtoprotect the consumerfrom fraud and scams through conspicuous and prominent consumer warnings at locations offering MoneyGram products ( I will attach an excerpt from the finding ).
I recently used a MoneyGramprovider, XXXX XXXX, to wire moneyand they ( XXXX XXXX ) didnot use any fraud warnings whatsoever ; no posters, no forms nor any receipts with warnings. Per a response I received from MoneyGram, the branch I used is supposed to warn the consumer and supposedly has fraud warnings on their verification receipts prior to sending ( confirmed by a letter from MG that I will attach ). I did not receive any sort of verification receipt with any sort of warning or fraud related info or questions ( I will attach my receipt I do have for reference ). Per discussion with the Division Director of XXXX XXXX they have fraud warning posters in their branches, however I have photographs of the branch I used and there are no warnings whatsoever. As a result of my ignorance and not being informed of the dangers of money transfers I was scammed out of {$2800.00}. Had I been informed of the dangers of sending money to a stranger I feel that I would not have done something that now seems so obviously stupid. I hold XXXX XXXX responsible as they were clearly negligent in their required duties to protect the customer.
One last note ... a week later on XX/XX/XXXX XXXX XXXX from XXXX XXXX called me and asked if I could come in to fill out a form and answer some questions. He would not elaborate or tell me what the questions were or what the form was, just that the large amount I sent triggered a process that he forgot to follow. It is quite possible that this is the " fraud related questions '' that MoneyGram is referring to in their letter to me.
|
| 08/02/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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On XXXX XXXX, 2016, I initiated an online Moneygram transfer of {$1000.00} for my son. In the past 2 months I have been sending him transfers with just his first and last name on the Moneygram and he has been able to pick up the money. I live in XXXX XXXX and my son attempted to pick up the money at a Moneygram location in XXXX XXXX on XXXX XXXX. He went to at least XXXX Moneygram locations but was told he could not pick up the money because his ID did n't match. The Agent said that the Moneygram was missing his middle initial so he could not pick it up and the the policy recently changed to require the middle initial. BUT the online form says that the middle initial is optional and today it still says the middle initial is optional. On XXXX XXXX I cancelled the transaction and received a confirmation email that acknowledged the cancellation. From the date of cancellation it 's supposed to take 3 to 10 business days to receive the refunded money. I called Moneygram XX/XX/XXXX, the 10th business day because I received an email on XX/XX/XXXX saying that my transaction was cancelled on XX/XX/XXXX. I called and spoke to a supervisor named XXXX who looked into the transaction and confirmed that the cancellation date was not XX/XX/XXXX as the Moneygram email said, but XX/XX/XXXX. In the email I received yesterday, it says that I have to wait 3-10 days from XX/XX/XXXX to receive the refund. This is a deceptive practice. Now it can be up to 20 business days, or a month before I get my refund. I am complaining about the deceptive practice of requiring a middle initial - the online form does n't require it - for pick up. I am complaining about their refund process. The Customer Service agents are argumentative and do not take the time to research the issue or provide me with a proper email response. I called and emailed and my issue still has not been resolved.
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| 07/24/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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- Problem with customer service
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Web |
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I purchased a money order of {$480.00} on XX/XX/2020 to send it to XXXX to pay my loan that I took from my life insurance. I sent the money order to XXXX and they returned it back on XX/XX/2020 stating that part of their policy was not taking any money orders over the amount of {$250.00}. They said it had to either be a bank check or another payment method that's not a money order. I immediately called MoneyGram customer service to explain the situation and they advised me to take it to my bank or to the address of purchase which is XXXX XXXX XXXX XXXX XXXX, NY XXXX. I took it to XXXX XXXX and they refused to let me deposit and told me to contact MoneyGram. I took it to the original address of purchase and they also refused to cash it. I called MoneyGram again and they told me to take it to XXXX XXXX XXXX XXXX XXXX, NY. They also stated that if there was an issue to contact them. The location gave me a form to fill out and send to MoneyGram. They told me there was a processing fee of {$18.00} which I was unaware about. I called MoneyGram again and they told me to mail it back and if I don't pay the {$18.00} processing fee it would be deducted from the {$480.00}. They also told me to write on the back of the money order " Not used for purpose intended ". I sent it to them on XX/XX/2020 by First Class Mail. I called them on XXXX and customer service told me it wasn't processed yet and the quickest way was to do it online. She walked me through the online application on XX/XX/2020. Since then I have been calling MoneyGram because I need to pay my overdue bill and they are not helping me. I have been on calls where workers told me to wait and have hung up on me. I need this money quickly to pay my bill. I now have late fees due to this incident and there is no way to pay my bills. On XX/XX/2020 it still says that my replacement request is submitted.
|
| 02/19/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
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Web |
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On XX/XX/2020, I went to money grand facility located in XXXX NY XXXX to sent XXXX dollars to XXXX XXXX they charge me XXXX dollars for the transaction, unfortunately, the person I sent it to the name I put down was not the same as the ID they had. Usually in my country, they use two first names, middle name, and two last names.I called money grand at XXXX approximately XXXX XXXX in the afternoon on XX/XX/2020, and one of the representatives told me that I need all the information. Again I call at XXXX in the afternoon and the representative told me that she will give me a code number, with that code I have to go back to the Moneygram site to make the changes. The representative told me I wouldn't be charged a XXXX dollar fee again. At approximately XXXX XXXX in the afternoon I show up at MoneyGram with the code to the same women who made the previous transaction for me and she said that in those countries they using 2 names and 2 last names. I told her that two days ago I send like XXXX dollars to the same person and it was not a problem maybe it is because of the amount of money. Finally when the teller changed the first names and last names she told me is XXXX dollars more. I respond to her does not fare beacuse I already paid XXXX dollars for the transaction this is not the first time happen to me in other instances they just change the names and that it all.I have also clarified that this XXXX XXXX conect you to representatives located in XXXX or XXXX . I try to explain to them several times and they not understand my position.As a resident of the United States paid XXXX dollars extra is not easy paid extra for changing a name, I am not a rich person we work hard to make money and pay our bills.I told those people from XXXX XXXX to conect me with customer services in the USA but nothing they can do about it. I need my XXXX dollars back.
|
| 11/10/2015 |
Yes |
- Money transfers
- International money transfer
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Web |
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I have been talking to a man for over a month that I met through XXXX. He lives XXXX I live XXXX. He is businessman opening up XXXX. He had to take a trip XXXX to purchase merchandise for his grand opening. He was to stop back XXXX to meet up for the first time. On the last day of his trip, he was attacked by armed men and missed his flight. He was in desperate need of {$650.00} to rebook his flight home. In previous conversation, I had asked him about siblings and parents and he is an only child with XXXX parents deceased. He started calling at XXXX and finally got hold of me by XXXX. I stupidly agreed to send him {$300.00} to help him out. I have never been outside the US so I have no idea how any of this works. He had me send this money XXXX ( whom he said was a ticket agent there in the airport ). He also tried getting me to send him the additional {$350.00} XXXX, thankfully there was a hold up and I got my money back from that transaction. I have done further research on this person who claims to be XXXX ( i have texted, emailed and spoken to him on phone ) he has a cell phone XXXX ( claims he used to work there XXXX - the number is XXXX XXXX. He has also called me several times from the following international number - XXXX XXXX XXXX XXXX XXXX XXXX. The pictures he has portrayed as being him are found ( upon further searching on my part ) on a web site called XXXX XXXX as a scammer from XXXX possibly. He has a XXXX page as XXXX XXXX XXXX - with only XXXX friend, a female named XXXX I have tried messaging her to find more info, but she has not answered me back. On this XXXX website his picture is attached to XXXX website as XXXXXXXXXXXX He is emailing me from an XXXX on XXXX but wont answer my requests to snap a selfie and send to me and my daughter checked his email XXXXXXXXXXXX for I message but that app is suspiciously turned off.
|
| 12/25/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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Hello, I wish to address/complain about a money transfer transaction I had with MoneyGram.com. On XXXX XXXX. I intended to send money from the U.S. to a friend in XXXX.
I chose to use MoneyGram services willingly and chose to pay for the transaction using my credit card and not my debit card after I called MoneyGram. The fee charged for paying with debit card or credit card was the same.
I called MoneyGram to inquire how my credit card would be charged. I asked if my credit card would be charged like a regular store or online purchase or charged as a cash advance ( thus incurring fees from my credit card issuer ). I was told the transaction would be charged as a purchase and not a cash advance. Hearing this I found it a better/safer option to pay for the transaction with my credit card.
Upon receiving my credit card statement, I come to find out MoneyGram charge my credit card as a cash advance, thus incurring cash advance fees and interest fees.
My credit card tells me there is nothing they can do unless I wanted to contest the entire credit card charge from MoneyGram as fraud. I told them no since I did intend to make transaction and was only disputing the cash advanced fees and felt I was lied to about how my credit card would be charged.
I called MoneyGram and was told there was nothing they would do but they did apologize for be lied to. They said I could write up a complaint on their web site and submit it. Im sure nothing will come from this.
The Consumer Finance Protection Bureaus name and phone # was on confirmation email I received from MoneyGram so I thought I would tell my story to you for what it is worth.
Im sure nothing can be done nor do I expect anything to be done in getting the cash advance and interest fees refunded to me. Unfortunately a bad lesson learned and a customer who will never use MoneyGram again.
|
| 10/10/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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On the evening of XXXX XXXX, I attempted to use MoneyGram to transfer {$50.00} to a relative in upstate New York. After filling in all the required information ( including my credit card # ), I received an e-mail saying " We were unable to process your transaction online. '' I called the customer service number and was told that " security '' had halted the transaction. No further information was available. I was directed to go to a physical location to complete my transfer, which I did this morning.
The physical location was a phone at a local CVS store. After entering my information, I was switched to a live operator who confirmed that the fee was {$5.00}, but that the ultimate fee could be higher. I asked how that could be and she gave the example that if I decided to wait another day to complete the transaction, the fee could be higher. I said I wanted to complete the transaction now ; would the fee be {$5.00}? She replied that the fee should be {$5.00}, but that they were required to read the disclaimer. I told her that I was willing to proceed, but that if the fee ended up being more than the {$5.00} initially indicated, that I would file a complaint with CFPB.
A store clerk was needed to complete the transaction, and when XXXX was available, he told me that MoneyGram had n't sent the information to his computer. The MoneyGram operator did n't want to speak with the store clerk, insisting that he should know how to use the system. When I finally handed to phone over to him, the MoneyGram operator had hung up. I was unable to complete the transfer.
As a final cap to this story, the CVS clerk told me, " They always charge {$10.00}. " I believe that MoneyGram 's practices are deceptive and that their fee disclosure is inadequate. I ask the CFPB to look into what, if it is not consumer fraud, is very close to it.
|
| 02/08/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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I was contacted by XXXX XXXX XXXX license # XXXX he said he was a lawyer representing XXXX XXXX in XXXX, XXXX XXXX and stated that my cel # was chosen as a XXXX place winner for a promo for the new dealership. I did not provide personal info, except for what he already had which was my full name and cel #, I did give them my address because he said they would deliver my prize personally. He then said that in order to complete the process they needed XXXX for license, insurance, etc via money gram. He said when I receive the car I was to give him the Money Gram receipt that contained the reference # so the money could be claimed ; when I filled out the Money Gram it was sent to a woman named XXXX XXXX in XXXX, RI whom he said was the promoter for the dealership. According to Money Gram 's website when a person picks up money sent to them, they are to provide a valid ID and the reference #. I never provided anyone with a reference #. So, an hour after realizing this was all a sham I went back to the Money Gram store where I made the transaction to request a refund, but the money was already claimed. The woman at the counter told me that not all Money Gram stores are alike, some do n't need the reference # in order to pick up money, they only need the name, tel # and $ $ to claim it. So, I contacted Money Gram I made a complaint and the only info they could provide me was with the city and state where it was claimed and that I had to file a claim at my local police station and that they will provide the police with all the information requested. I need help in stopping this sort of thing happening to someone else and have all Money Gram stores change their policies to have everyone picking up money to provide a reference # in addition to a valid ID like a license or passport. Thanks in advance for info or help provided.
|
| 08/10/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
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Web |
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On XX/XX/2018, I spent {$800.00} purchasing a Moneygram money order at a XXXX store when I was traveling in Rhode Island. The purchase fee is {$0.00}, and the amount on the money order is {$790.00}. I have the receipt from XXXX and the original money order in my possession.
On XX/XX/2018, I used the mobile app of XXXX XXXX XXXX to mobile deposit the money order into my checking account. I thought there's no problem with this money order. However, on XX/XX/2018, I received a phone call from XXXX XXXX XXXX saying that my checking account has a negative balance because Moneygram only pays {$11.00} for the {$790.00} money order I deposited on XX/XX/2018.
I called Moneygram to get clarification on this issue. The representatives I have talked to include XXXX, XXXX, and XXXX XXXX XXXX works for the paper product 2 department, escalation department for money order concern XXXX. They checked their system and insisted that the money order only has {$11.00} on it. How could that be possible?? I have the money order in my possession right now. It clearly has {$790.00} printed on it. I also have the receipt showing that I paid {$800.00} for the money order using debit cards. What's wrong with Moneygram 's system? Where did my money go? I purchased a {$790.00} money order but got paid {$11.00} by Moneygram. Where did the difference {$780.00} go? Moneygram representatives are not willing to help. I need the money to pay my rent!!! This issue has been making my life miserable. I can't focus on my job and I have to worry all the time about where my rent money comes from.
Here 's some detailed information about the money order : serial number : XXXX Amount : {$790.00} purchase date : XX/XX/2018 purchase location : XXXX store, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, RI XXXX XXXX store manager : XXXX XXXX XXXX phone number : XXXX
|
| 08/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
XX/XX/20 - Sent {$2200.00} plus finance charge of {$88.00} via Walmart 's moneygram.
Followed procedures online Received an email XX/XX/20 @ XXXX XXXX ET stating the transfer was sent successfully and that the receiver can collect $ at the expected designation ... .was given a reference # for the receiver.
Contacted receiver who was in Maryland that she could proceed with trip to XXXX, PA the next morning and find a Walmart in XXXX, PA to pick up {$2200.00}.
Receiver arrived at Walmart early XXXX. and was told that the transaction was on hold.
I contacted Moneygram per the Walmart Associate and Moneygram quizzed me on why I was transferring my money, to whom it was going and for what purpose. I explained a friend was transporting a new puppy from a Breeder in XXXX, AL and delivering cash. I found the puppy the day before and realized friend could pickup soon and delivery to me in Georgia on XXXX. Sent $ for puppy and to cover friend 's travel expenses. Moneygram quizzed me on how long I've known my friend.
Moneygram decides to cancel transaction and refund my money, but it would take another 3 to 10 business days. So, my friend had to take money out of her account and I had to reimburse her by taking more money out of my account on XXXX.
Walmart/Moneygram - stated this transaction was received and $ available. They caused undue stress ( and during COVID!!!!! ) and falsely led us to believe that all was handled.
I hope this does not happen to any others!!!! I feel my rights were violated and their advertising was false. Why didn't they ask these questions upfront before taking and holding my money? I still do not have the funds released. Our bank, XXXX XXXX, is aware and we are waiting to claim fraud if they money does not come through along with the finance charge.
Please help!
Thank you!!!!
|
| 02/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
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On XX/XX/2020 after several attempts to pickup a money gram transfer reference number # XXXX at the following location MoneyGram Location Details XXXX XXXX XXXX - # XXXX XXXX XXXX XXXX, XXXX, MD, US XXXX ( XXXX ) XXXX The recipient stated the Teller XXXX stated the transfer was unavailable for pickup.
Upon her return the transfer was tracked twice and found to be available. On the last time there was no record found.
I have my receipt and the money transfer shows up in my within my account online.
I called the location and XXXX stated that transfers can not be picked up from where it was initiated which I do not believe.
After being told I had to go to another location which was not true since the recipient has picked-up at the location in the past the next location below MoneyGram Location Details XXXX XXXX XXXX - # XXXX XXXX XXXX XXXX XXXX, XXXX, MD, US XXXX ( XXXX ) XXXX The Teller XXXX stated the transfer was unavailable for pickup to myself during a call from the location. She had no other explanation but for me to seek a refund which is not what I want!
Upon her return i again tracked the transfer and found it to be available.
I also called into the money-gram automated system and was informed the transfer is available. I also talked to an agent who states the same.
I am complaining because the transfer was not available as promised. Then after there seemed to be some fraud or deception regarding this transfer and its status.
I finally had to go back to the location I initiated the transfer and had to call customer service to have a return reference number issued I was offered help to pickup but that was then not helpful and just got a refund. My transfer fees were not returned. XXXX of the XXXX XXXX location stated money-gram had to refund when it was the locations fees for the transfer!
|
| 10/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
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|
Web |
|
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Hello, my name is XXXX XXXX. I am of XXXX nationality and reside in XXXX. I was exposed to a scam in XXXX and filed a complaint with one of the American governmental financial institutions. They asked me to contact MoneyGram to recover the money sent to the scam in XXXX, which amounted to approximately XXXX XXXX XXXX dollars. I immediately wrote to the company and sent all the proof that I was exposed to the fraudulent process. I also sent pictures of all the financial transfers of money that I sent to the fraudulent entity via MoneyGram to the MoneyGram company. I took a reference number for the transaction, and almost a full year passed and it did not The company has yet to recover the money sent to the fraudulent party and return it to me. Please help me as much as possible in recovering my money stolen from me because this money is all I own. Many thanks and appreciation to you.copy of their message.Dear Customer, Thank you for contacting MoneyGram. We appreciate the opportunity to address any questions or concerns you may have.
To enable us to assist you, please provide us with more information regarding your request. The more information you provide to us, the faster we may be able to assist you. Information required are but not limited to reference number, sender 's name, receiver 's name, send amount and/or MoneyGram Plus number.
If you have any further questions or concerns please refer to our website www.moneygram.com, especially to FAQ section. Please clicking on SUPPORT > FAQ. If you will not be able to find solution for your problem, please contact us directly by our web form by clicking on SUPPORT > CONTACT.
We look forward to assisting you in the future and appreciate your interest in MoneyGram.
Sincerely, XXXX Global Support Specialist MoneyGram International.
ref XXXX XXXX XXXX ref
|
| 10/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I sent money to my nephew who is a XXXX citizen and resides in XXXX. First, he was asked to bring his residency papers and passport, which he did the following day. When he went with his residency papers, work permit, and XXXX passport, he could still not access the funds from the post office. When postal service workers in XXXX called XXXX, they were told that the system is not set up to accept a XXXX passport that had been renewed at the XXXX embassy in XXXX. He was told if his passport had been renewed in XXXX, he would have no problem receiving the funds. All this time, I was calling Moneygram here in the US and being told he could access the funds. He could not. Moneygram refuses to refund {$4.00} I paid in transaction fees.
I then tried to send the funds via XXXX on XX/XX/XXXX ( transaction ID XXXX ). I had no problems sending money via paypal in XXXX years and using my bank account. This time, the XXXX system required that I log on to my bank account and that failed XXXX times when XXXX would redirect me to log in. However, I could log onto my account using a different browser. I called XXXX and they said there was nothing I could do and it was my bank 's problem. I called my bank and was told that this was a XXXX problem. This had never happened before in over XXXX years. XXXX had never directed me to log into my account from their site.
I ended up adding my debit card that is tied to the same bank account onto XXXX XXXX account. The transaction went through. However, I was now required to pay {$11.00} in fees to send {$200.00} to a XXXX account. If the money had been just deducted from my bank account without using the debt card, the same transaction would have cost {$4.00}. I complained to XXXX and they have done nothing and refused to refund the difference.
Thank you.
XXXX XXXX
|
| 10/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2021, I started a couple of transactions at the Money Gram website, both were for the amount of {$2900.00}. ( XXXX XXXX XXXX XXXX XXXX XXXX and XXXX/100 's dollars ) Authorization No. XXXX and Authorization No. XXXX.
the money was deducted from my XXXX XXXX checking account, on XX/XX/2021.
XXXX XXXX Reference : MoneyGram WEB PMTS XXXX XXXX XXXX XXXX MoneyGram WEB PMTS XXXX XXXX XXXX XXXX On XX/XX/2021 I canceled both transactions trough the Money gram website. I didn't get any email confirmation for my cancellations but that has happened before, so I was not worried about that at the moment, and on my Money gram account both transactions appeared as cancelled.
On XX/XX/2021 a credit for XXXX was posted on my XXXX XXXX checking account XXXX XXXX XXXX MoneyGram WEB PMTS XXXX XXXX XXXX XXXX I contacted Money Gram service via chat a few days later to ask about the other reimbursement and was told that I needed to way up to 10 business days to get my money back, which is understandable and I was OK with that.
After 10 business days I contact them again, and get the same response.
then contact them again and they tell me that the refund was made on XX/XX/2021, that if the money was not showing on my account, I should contact my bank, and they could do nothing else. I asked for a reference number on their transaction back to the bank, but all they keep saying is that they don't have any additional information.
Knowing that the bank could not resolve this, I initiated a claim with the bank, and the obvious result was the it was denied, since they never received the money from Money Gram back into my account.
Please help me get my money back from Money Gram.
All they keep saying is that they already deposited my money into my account, that it is the bank 's responsibility.
|
| 08/18/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
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On XX/XX/XXXX my son went to CVS to wire {$250.00} to me. He went to the Kiosk machine and put the correct information where the money was going, my full name city and state. He then put his information. He was then instructed by the machine to go ahead to the cashier. Upon going to the cashier telling her what he was doing, she then called him by name and asked for his identification and funds, he gave her both, she then gave him a receipt, he left contacted me with the reference number, however I did n't go that day I went on the XX/XX/XXXX which is when I found out the money was n't there. I called my son and told him to go back to CVS he did, the cashier was n't at work he asked for the supervisor all while I 'm on the phone and explained what happened. The supervisor said it 's nothing he can do. So I called CVS on XX/XX/XXXX found out the supervisor name and the cashier name and explained it to the supervisor. He then told me she had been suspended for her mistake and that if it was $ 10- {$20.00} he would 've just written her up, but that a {$250.00} mistake was unacceptable, but that he nor CVS can refund me my money because they are a third party and that I 'd have to contact Money gram. He notice the mistake and admitted the cashier was wrong. And that somehow a another customer was in there earlier sending a money gram and that the cashier pulled his information. This customer lives in the same city, state and have the same zip code and the same first name as my son and lives about a mile away from us. My money was sent to XXXX. I contacted Moneygram and was given the run around for days, then was given almost 10 different numbers and people to contact at no prevail. Please help me it 's been a year. I 'm hurt and devastated about how this company has treated me so unfairly.
|
| 02/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
XXXX This case number was closed yesterday, XX/XX/XXXX without evidence shown by moneygram that they remitted payment or refunded me the money. I submitted supporting documents of communication I have with moneygram, where they clearly stated that they have issued a refund. If they claim that it was a mistake, why then have they not taken ACTION to ensuring that the mistake be corrected ; by issuing the fund to the receiving agent? Why have they not replied to my email when I notified them of the fraudulent practice they perpetuated?
This is a clear case of fraud as they have deliberately refused to release the funds! Rather, they continue to mislead everyone by saying that funds will be released to the receiving agent in XXXX when CFPB got involved. After that case was closed, they now said they will refund to the sender. And up til date, XX/XX/XXXX, they still have not released the funds to either party.
CFPB, you have been made aware of this case since XX/XX/XXXX AND to date, moneygram has not released the funds. What does that tell you? If after reviewing the email communication I had with moneygram, you asked key questions as to why did moneygram ask for my ID and why did they say they will issue refund, this will prevent them from doing same to another consumer in US.
If you asked moneygram from the first complaint I made on XX/XX/XXXX, to show EVIDENCE that they have released the funds, this would deter any such practices from moneygram. If they feel that they have found a way to manipulate how they respond to complaints, the responsibility lies with you to ensure that ACTIONS/EVIDENCE speak in each and every case BEFORE that case is closed.
See supporting documents once again for how moneygram is manipulating the system that is meant to protect USA consumers from frauds.
|
| 10/01/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
I have a complaint against MoneyGram. For years I have been sending money to my wife using MoneyGram.
On XXXX XXXX, 2015 I drove into a MoneyGram store and paid the fee to have {$990.00} transferred to my wife in XXXX XXXX.
I then drove back home and called my wife and gave her the reference number I was given.
My wife drove to the bank in XXXX XXXX, waited in line for 1/2 hour, only to be told the transaction had been blocked and shecould not receive the money.
I then drove back to MoneyGram store and was told only thing they could do was to cancel the transaction.
They also gave me a MoneyGram number to call.
I called the MoneyGram number XXXX and was told that my name had been confused with someone else on a listthat they do n't do business with. The Agent, named XXXX, told me that they had corrected the problem, and that I should have on further trouble.
On XXXX XXXX, 2015, I again drove into a MoneyGram store and paid the fee to have {$990.00} transferred to my wife in XXXX XXXX.
I then drove back home and called my wife and again gave her the reference number I was given.
My wife once again, drove to the bank in XXXX XXXX, waited in line for 1/2 hour, only to be told the transaction had been blocked and shecould not receive the money.
I have XXXX complaints : ( 1 ) If MoneyGram is not going to honor the transaction, then they should inform you up front and not waste your time and gas money.
( 2 ) If MoneyGram and the Government compiles " list '' of people they can refuse service, then there should be clear guidelines as to what is required to get off this " list '' ; or you should be given concrete reasons why you must remain on the list.
There should be a process clearly spelled out for people who do n't belong on this " list '' to get off of it.
|
| 12/28/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
|
|
I am trying to get a refund of a Moneygram money order that was partially cashed at my bank. This is a process that I started XX/XX/18, and still not have resolved. I only received a credit for {$60.00} from a {$990.00} money order when I originally deposited this money order at my bank account with XXXX XXXX XXXX. Since I no longer have an account with XXXX XXXX XXXX, they can not credit me the remaining {$930.00} left on the money order. They say that Moneygram needs to make me whole by issuing me a refund for the remaining balance. I agree with this.
I have made numerous calls to Moneygram customer service through XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. I have also been in contact with their corporate office. On XX/XX/18, a person named XXXX from corporate told me I should expect a refund from XXXX XXXX XXXX. I have made 4 followup calls with XXXX and left messages, and I never once got a callback. XXXX XXXX XXXX tells me they never heard from Moneygram and don't know about a refund. Moneygram has also sent me 3 letters telling me I need to go my bank branch, and have a banker call Moneygram to confirm that XXXX XXXX XXXX did not issue me that credit. I did that twice and wasted an hour of my time and the bankers time each time. Nothing has come of it except that Moneygram says I need to do it again. On XX/XX/18, the banker even sent an email, as requested, verifying everything Moneygram asked. Followup calls to Moneygram determined that Moneygram could find no record of that email. I have a copy of that email if necessary.
All I want is for Moneygram to refund the balance of the money order that was never credited to me. I have jumped through all their hoops, and wasted so much of my time, and still I have nothing. They have my money and will not give it back.
|
| 09/01/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
Moneygram has blacklisted me and will not let me send money across the street let alone anywhere else purely based on conjecture with no evidence of proof or eyewitness testimony!
Dear XXXX XXXX, Thank you the letter you mailed to our corporate office dated on XXXX XXXX 2016, detailing your concerns associated with MoneyGram XXXX.
You have complained that MoneyGram has refused service.
Please be advised that in order to protect the safety of our customers, and to meet our compliance requirements, MoneyGram actively reviews transaction amounts and frequencies and will, from time to time, put restrictions in place to safeguard our consumers. MoneyGram retains its rights to process or decline any transaction sent through its system at any given time when it does not feel comfortable with the purpose of the transaction and/or sending/receiving activities of the customer.
After reviewing your send activity, MoneyGram Compliance Department determined that your transactions raises several red flags concerning the activity. Due to this reason, your name was placed on restrictions in the MoneyGram system which disables you from using our services. This decision was made after careful consideration and can not be changed in the future. We apologize for the inconvenience.
Providing first class service is one of our main priorities. Again, we are sorry you encountered any inconveniences with our service.
If you have any questions, you may contact us directly by e-mailing us at XXXXXXXXXXXX. To assist us in addressing your inquiries efficiently and promptly, please reference case number XXXX in any future correspondence Regards, XXXX XXXX XXXX - Resolution Assurance ______________________ MoneyGram XXXX p : XXXX f : XXXX XXXX XXXX , Texas XXXX , US
|
| 05/26/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
On XX/XX/XXXX I sent money to a friend through MoneyGram. The MoneyGram representative at CVS was not able to complete the transaction because of lack of funds at the store. The CVS representative tried to split the payment between cash and a money order. The CVS representative completed the transaction three times voiding all three transactions. After realizing CVS could not complete the transaction my friend went to XXXX to complete the transaction. XXXX informed my friend that he had exceeded his transaction limits. I contacted MoneyGram and they informed me that I would get a refund I could not correct CVS 's issue. They told me that the information was in the terms and conditions but it was not available when I signed online to send the money to my friend. On XX/XX/XXXX approximately 4 hours after the transaction I contacted my bank and MoneyGram to get a merchant reversal authorization. MoneyGram refused to do the merchant reversal authorization and told me it would be 3 to 10 business days from the date of XX/XX/XXXX. Both CVS and XXXX who represent MoneyGram we're unaware of the 3 transaction limit. The CVS manager felt bad that she had made the mistake that she did and could not get it corrected through MoneyGram either. It would appear that MoneyGram is trying to earn the interest off the money that was sent while I am left without the money and my friend is unable to receive the money. The lack of disclosure for the three transaction limit per day clearly violates some rule somewhere and weather at your agency or another agency can do something about this I will complain until they make it very clear to all their representatives that represent their company the rules and regulations and which is you applied to those thank you very much.
|
| 12/04/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
My conversation with MoneyGram customer service representatives XXXX ( ID # XXXX ) took place on XX/XX/XXXX with regards to my request to stop the payments that were processed through MoneyGram on the dates of XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX at the CVS location on XXXX XXXX XXXX, XXXX, NJ XXXX.
I am very dissatisfied with MoneyGram services and attitude towards the customers because on the above-mentioned dates I made several money transfers that I came to find out were fraudulent. On XX/XX/XXXX 10 minutes after the last transaction was processed I called MoneyGram and explained the situation, provided all the reference numbers, accounts and amounts to the representative XXXX. I was advised that all the necessary actions will be taken in order to stop fraudulent payments and whatever possible money retrieved. I was also advised that one of the supervisors in the department will keep me updated and will call me back with the update on the issue. I made several attempts to resolve this problem by calling the number listed for questions and concerns ( XXXX ). Each of my phone calls would end the same way, representative would get all the information about my previous conversation, would put me on hold explaining it by transferring me to the supervisor and 15 minutes later hang up the phone. After 5 attempts and spending numerous hours on the phone I gave up without any results. I have enclosed copies of my records and receipts. It is also came to my attention that MoneyGram was able to stop one or two transactions, because I received the phone call from the company that was trying to scam me, that 1 or 2 payments never went through.
Unfortunately, the problem remains unresolved.
Thank you in advance for your assistance in resolving my problem.
|
| 06/04/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
On XXXX XXXX I received an email thanking me for a recent transfer I had made through moneygram, since I had not made a transfer through their service for at least a year and a half I called them to inquire about the email. They told me they could not tell me about any recent transactions, and that they had closed my online account for security reasons I asked them why they closed the account they said they could not tell me. I checked my bank and my credit cards and there had been no withdrawls for moneygram so I assumed it was a mistake. Then, today I I received XXXX collection letters XXXX for online transfers that I was alleged to have made via my moneygram account on XXXX XXXX 2016. I called moneygram they said that they could not tell me who initiated the transfers, but they were made on my account so I needed to pay for them. I explained that I had not logged into the account for over a year and that no transactions have appeared on my bank or credit cards. They claim that I 'stopped payment ' but will not tell me who the money was sent to, or what account they attempted to charge ( there were no attempts to charge either my bank account or my credit cards ) I told them that I could not even log into my account to check and see the details of these transfers I had allegedly made and they said that was too bad but it was there policy not to give out information. They are apparently affiliated with telecheck who sold the collection account to XXXX. Moneygram just keeps telling me to complain to them or call my bank. My bank has nothing to do with this and both XXXX and XXXX want my bank account number, social security number and driver 's license number before they will talk to me, none of that information is relevant to this. Can you help me?
|
| 03/16/2017 |
Yes |
- Other financial service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
I purchased a MoneyGram Money Order for {$400.00} on XX/XX/2017 at an XXXX in XXXX, ny to pay part of my Mortage for that month. I filled it out completely to XXXX XXXX INC. XXXX XXXX XXXX, NY XXXX, c/o XXXX.
I mailed it in the XXXX mail box on XXXX between Springer ave and XXXX on XX/XX/2017.I called the mangers office on XX/XX/2017 to make sure it was received.
I spoke the manger he said it was n't received, I then called money gram to see what happened to the money order they took the money order number and the amount to check it and told me it was cashed. Now I had to pay {$24.00} for a photo copy of the money order. I went to a money gram in cvs and paid for the photocopy in 2 days I received the photo copy of the money order which was altered by the person whom stole the money. It was clear as day this money order was altered money gram has money orders if altered must not cash you can see on the photocopy it was altered and it was n't signed on the back to cash. The money order was made out to XXXX for XXXX the address used is XXXX XXXX. The money order has the Bank named as XXXX XXXX MN No ZIP CODE I can see this Money Order was altered why ca n't Money Gram investigate this to give me back my money. I filed a Police report with the XXXX Police Department 2nd PRECINCT but they 'll not even doing their job Investigating officer # XXXX my complaint # XXXX I gave the officer all the documents he asked for to no avail I 'm still have no help in this matter. I call the police they said it nothing they can do, because No one wrote up the report, Lazy Officers!!!! That 's not right I was robbed of this {$400.00} it sure be investigated I need my money back. That 's why I pay taxes so they can do their jobs .I feel they have robbed me as well!!!
|
| 06/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
Summary of my complaint : I believe my first time use of MoneyGram service was in mid XXXX and had no problems with their service.. I had established a relationship with a XXXX lady in XX/XX/XXXX and I visited her in XX/XX/XXXX and she visited me in the US in XX/XX/XXXX We are both XXXX y.o. adults. As I planned another a second trip to XXXX in late XXXX, and was planning to stay 3 months, I knew I would need a larger sum of money to live on. I went to my local Walmart, as I did before, and asked to wire, I believe, about XXXX or XXXX XXXX dollars to my female friend so it would be there when I arrived. When she went to receive the money I had wired, they refused to release it. The MG office in XXXX told her I would have to contact their Minnesota office for an explanation. I contacted their office and was told they blocked the transaction because they didn't feel comfortable with an American man sending the money to a XXXX lady. Needless to say, I was disgusted for them making an unwarranted decision, without any history of fraud on my part, or hers! I ended up having my brother wire the money to me when I arrived. I have attempted to wire money using MG 5 or 6 times since, and regardless of the amount, they have all been rejected. Why? I ask. In one call to their office in Minnesota, I was told it was a computer issue that he couldn't change, but it would probably go away if I didn't try wiring for a couple weeks. That didn't work either! Essentially, I have been " black balled '' from wiring money to this lady, for no legitimate reason! They have absolutely no evidence of fraudulent abuse from me, or her. Whenever their computer system identifies me sending money to her, the transaction gets blocked! I have every right to file this complaint
|
| 03/26/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
Greetings : I made a Money Gram Transfer onXX/XX/XXXXusing the online service in the amount of {$100.00} + {$12.00} for the service fee totaling {$110.00}. The funds were deducted from my account onXX/XX/XXXXTwo ( 2 ) days passed and the receiver never picked the money up, so I canceled the transaction. I contacted Money Gram and they stated it would be up to 10 business days ( I think it was ) so I waited. I did not receive my money back in the 10 days as promised, so I called again. The second call, they stated give it to Monday which was 2 more days away. After that Monday, I called again and was told to give it to the end of the week. Again, I waited ; still no refund. I called again and was asked to check my bank account ( no refund there ) and was given an email to send a copy of the transaction showing it was deducted from my account. I did that onXX/XX/XXXX ( an entire month has now passed ). Please keep in mind that NO ONE has contacted me AT ALL regarding this matter. I'm the one who has to keep calling them and every time I call, it's always something else they are asking me to do to show proof. Today XX/XX/XXXX.. now almost 2 months have passed and they are asking me to send them my ENTIRE BANK STATEMENT as if what I sent isn't showing enough. I've sent that in as well as of today. Today, I called the complaint line to file a consumer complaint and was directed to this website. I'm contacting you guys because I use Money Gram frequently and to have such a hassle just to get back my own money is RIDICULOUS!! I AM LIVID, DISAPPOINTED, FRUSTRATED AND READY TO HAVE THIS RESOLVED. No one should have to go through such extreme to get their money back. Every thing requested OF ME has been done ... why can't they just release my money back.
|
| 09/14/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
In a letter dated XX/XX/XXXX, I stated the following facts : On XX/XX/XXXX, I contacted your help line at XXXX and again at XXXX, to report that the designated recipient had not received the Transfer Amount into her dollar account. I was then advised by a gentleman with a first name of XXXX that before 'MoneyGram ' can conduct an investigation into the matter you will need a copy of the designated recipient 's bank statement for XX/XX/XXXX to verify my claim.
Imagine my surprise when I received your letter dated XX/XX/XXXX indicating that the investigation was complete and that an error or problem with your MoneyGram money transfer transaction occurred on XX/XX/XXXX The reason you provided sounded suspiciously like a verbal error given for an earlier MoneyGram transaction with reference number XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX which preceded the one in question here.
In the earlier transaction I was told that a technical issue occurred with your partner Bank in XXXX and that I should try resubmitting the transaction after I collect my refund at the same location of the original purchase. It is important to note that I was not advised of my rights or afforded the option of completing the transaction.
I did as I was instructed and created the second transaction : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
To say that I have been inconvenienced is a gross understatement. So, pursuant to the Remittance Transfer Rule of Regulation E, 31 C.F.R. 1005.31 ( b ) ( 4 ) and ( b ) ( 1 ) ( iv ), and 1005.33 ( a ) ( 1 ) ( v ), I hereby demand a written explanation of my rights, documents on which MoneyGram relied in making your determinations and complaint procedures for the Consumer Financial Protection Bureau ( CFPB ). See attached documents for details.
|
| 06/13/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I submitted an online money transfer via moneygram.com due to them advertising XXXX minute transfers using debit/credit cards. I submitted the transfer at XXXX eastern time; however I didnt receive a confirmation/reference number via email as they stated so i waited a while in case it would take a little longer. At XXXX I called the customer service number to check the status of my transfer because their ad states up to an hour. when i spoke to a rep at XXXX I was told it will take another hour and XXXX minutes to complete my transaction; I then pleaded and asked could they process it quicker and honor the their promise of 10 minute transfers, because my husband was out of state and needing the money. I was told they were experiencing high call volumes/transactions and he couldnt do anything about the wait time and it would take XXXX as he stated. It is actively now XXXX eastern time and the money is still not available. It is exactly XXXX minutes since I called to follow up. Moneygram should not be allowed to market a XXXX minute electronic transfer if they are not going to honor it. In this day of technology there is absolutely no reason why it should take more than two hours and counting for something promised at XXXX minutes. This is affecting the livelihood of consumers who use this service. The purpose of utilizing a XXXX minute transfer is because we have an expectancy of fast delivery (XXXX minutes). Today is Saturday XX/XX/2015 at XXXX which means we now have no access to banks and bank transfers as an alternative so we solely depended on this Moneygram transfer as a resolve. At XXXX most moneygram locations/agents will be closed. This means that my receiver will not be able to access the immediate/emergent needed funds until tomorrow.
|
| 07/02/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XXXX/XXXX/15 I sent a {$500.00} transfer to my sister in Texas. When she attempted to retrieve the money she was told that the funds were not available. I contacted customer service and was told that my transaction was under review because my name, XXXX XXXX XXXX, was similar to a name they have identified as a person who ca n't use their services. However, when I made the transaction I was not notified that there would be any problem. This is not the XXXX time I 've used this service. Each attempt to either retrieve my money back or make it available for the recipient has resulted in hours on hold and lastly transferred to the Dispute resolution department which automatically sends me to voicemail. I have never been able to reach a live person in that department. I have left XXXX messages with the Dispute Resolution Department and they have not contacted me.
My {$500.00} were taken from Money Gram and neither I nor the receiver can retrieve my money.
I have taken the following action to resolve the complaint:1. I have contacted Money Gram via telephone every day since XXXX/XXXX/15 and each time the customer service agents keep me on hold for hours ( not figuratively speaking, I have been on hold literally for hours ) while they say they are transferring me to the appropriate department. I get transferred from one agent to another over a span of approximately XXXX hours while on hold for about XXXX minutes in between each representative. XXXX representatives were extremely rude and hung up on me telling me they could not resolve my issue.
2. I have also left XXXX messages for the Dispute resolution department and I have not been contacted.
I have not been contacted by Money Gram at all. I need a resolution to this issue immediately.
|
| 03/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
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On XX/XX/XXXX I made an online money transfer through Money Gram to XXXX XXXX. I sent the amount of {$2000.00} plus {$1.00} fee to the receiver. The amount was withdrawn from my bank account. Later on I was notified by Money Gram that the bank in XXXX XXXX had rejected the transaction and to contact them ( Money Gram ) to start the process of a refund, which would be refunded to the same bank account I had used. Once I contacted Money Gram, the agent said the refund had been issued and to wait 10 days for it to appear on my bank account. I gave it a couple of extra days for the refund to show on my statement but it never did, which prompted me to contact Money Gram once again to ask about the refund. The agent told me the refund had been completed and they couldn't do more for me. Instead, the agent said to get in contact with my bank because the bank needed to release the refund to the bank account. I then got in contact with my bank and they started a claim. The bank gave me a temporary credit on XX/XX/XXXX for the amount of {$2000.00} while they worked on the claim. Bank did two claims but Money Gram did not pay the refund and my bank was forced to remove the temporary credit on XX/XX/XXXX. I have since then called Money Gram on multiple occasions but I get the same answer every single time, that it's now up to the bank to release the refund. I have asked Money Gram for proof stating the refund was completed but they refuse to do so, stating that they don't access. I get transferred from " manager '' to manager who proceed to give the same answer and for some weird reason they can't provide me any proof of the refund. As of today, I have not received anything. The bank did what they could but the money has not shown up on my bank account.
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| 09/11/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
Servicemember |
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I received an email from moneygramheadoffice, ift was emailed to me today XX/XX/XXXX @ XXXX. Since I was a former XXXX XXXX agent and was trained to look out for these types of scams, I did not send any money or replied to the scammer. However, I wish to inform everyone to either look out for these scams and to be able to get the scammer caught and tried for their actions. Here is the email that was sent to me, I hope this is helpful.
Dear valued customer, We have sent the XXXX out of your total compensation sum of {$2.00} XXXX USD from money gram head office in USA. All we need from you now is just list information such as your 1, Your Name -- -- -- -- 2, Your Country -- -- -- -- 3, Your Phone Number -- -- -- 4, Your occupation -- -- -- -- 5, your home address -- -- - Here is the reference number of your first payment, Sender First Name : ... ... .XXXX Sender Second Name ; ..XXXX Reference : XXXX ... ... ... ... # XXXX Amount Sent : ... ... ... .. {$5000.00} You can verify the reference number in any money gram office near you or by tracking it on our website with this link, ( XXXX XXXX XXXX XXXX ). Just fill the reference number but you can't pick it up What you are requested now is AUTHORIZATION RELEASE PERMIT, which is going to cost you $ XXXXUSD ( only ) please be aware that this is the only charges/fees, as soon as this is done, your funds will be release to you in less than 45 Mins through money Gram The status now shows Available for pick up by receiver because this amount has been on the system for security reasons, since I did not get any reply message from you after sending you several notices with the transaction details to enable you pick up your Reference number Now, you are strongly advised for the last time to go on today
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| 09/11/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
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On XX/XX/2018 I made 5 bill payments for {$2000.00} each to XXXX XXXX at XXXX using XXXX 's XXXX XXXX XXXX service. These particular bills were processed by XXXX.
My bill payments did not arrive at XXXX XXXX on XX/XX/XXXX as expected. I called XXXX and they told me they chose not to process the payment and that I needed to go back to the store where I made the bill payments to be refunded my transactions.
On XX/XX/XXXX, I went to a XXXX location to receive my refunds. After 90 minutes of multiple phone calls and long hold times from the store location to XXXX, 1 of my 5 transactions was given a new number so I could theoretically be refunded my payment. Unfortunately, XXXX put my name as XXXX XXXX XXXX on the transaction. My original payment, was processed with the name XXXX XXXX XXXX - which matches my identification and my original receipt from the bill pay location. The location I was at was unable to process my return payment because my ID did not exactly match the name on the XXXX transaction. I was then told I needed to send an email with my receipt images and my ID to XXXX in order for XXXX to correct the name on the receipt within 2-4 business days. I did so on XX/XX/2018.
I have had several back and forth emails and one phone call with XXXX to try and get this resolved since then and am now being told it will still take longer to get this resolved.
As an aside - on the 1 transaction XXXX tried to refund, they refunded only my payment ( {$1900.00} ) and not the XXXX processing fee of {$4.00}. When issuing the refunds, XXXX should refund the entire amount of {$2000.00} since they did not process the transaction and therefore should not collect the processing fee.
Transaction numbers are : XXXX / XXXX XXXX / XXXX / XXXX
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| 08/20/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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I recently became aware that my father was the victim of an online dating scam. We have so far uncovered {$60000.00} in losses, and Im sure there will be more discovered as we dig further. He was using Money Grams to send cash, and the vast majority of these were purchased at the same XXXX in Ohio. He was sometimes sending multiple money grams in the same day, and he would also send them several days in a row. I find it hard to believe that none of the employees recognized this pattern or thought it was odd behavior, yet it continued to happen for a year. In fact, he was in the store so often that he knows the employees by name. I currently have 138 receipts, totaling {$59000.00} and counting - way too many to attach here. And a bigger concern for me is this who knows who he was truly sending money to? These people claim to be young women on a dating site, but no one can know for sure. Was this money going to a XXXX scammer or to someone much worse? This is terrifying to think about. While it makes me sick to think about how someone took advantage of my father in this way, I also want to take whatever steps I can to ensure this doesnt happen to someone else. Are there steps in place to educate these employees on what to look for? How can they intervene? Can they notify authorities of unusual behavior? They should have to take some sort of responsibility as well. Scammers are becoming more advanced, and there need to be some safeguards in place to protect those that are getting taken advantage of. In my opinion, the employees that were sending these 130+ money grams need to be one line of defense. I appreciate your time, and I sincerely hope you can look into this matter further and stop this from happening to someone else.
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| 05/01/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
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- Money was not available when promised
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Web |
Older American |
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My son used MoneyGram to wire some money to me. I provided all reference numbers, I also sent a copy of my driver license. This was done because " MoneyGram '' put a hold on the funds, stating as per a " XXXX government watch list '', they had to check my name against possible names that they do not do business with. I XXXX attempted to retrieve the funds on XXXX XXXX 2015 at XXXX PST., it is currently 8XXXX PST. and all the customer service person has been able tell me is the matter is under review. This in spite of the fact I was able to retrieve money from the same company on this very same day. I informed them this was an emergency and the delay in processing this matter would be and has been injurious to me. I made XXXX different trips to the store to get these funds, because I was informed by MoneyGram customer service the funds were available only to discover there was yet still a hold, in direct contradiction to the conversation with the agent on the telephone.
They however insisted the matter is under review, without disclosing what matter needed to be reviewed, other than my name. So I can only conclude they, under some authority can with withhold funds simply because of my name, for I have done nothing wrong, and they would not provide an intelligent answer, when I asked why ... other than the matter is being reviewed. This unseemly delay has caused great distress for me, and I fail to understand why this matter would take XXXX hours or more. In addition to the fact that they provided the funds for the other transaction that was presented to them, at this point I am without the money that my son sent or a reasonable explanation. I am an XXXX citizen, born in XXXX XXXX, CA. Please help me regarding this issue.
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| 01/02/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
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To Whom This May Concern : I contacted Moneygram on XX/XX/XXXX to transfer transaction # XXXX, from a XX/XX/XXXX request of {$100.00} for XXXX XXXX from a Georgia pickup to a Florida state pickup. Moneygram advised me that they were unable to transfer a transaction state to state and that I had to submit a new Moneygram.
I did and that transaction # XXXX was submitted for another {$100.00} to XXXX XXXX for a Florida pickup. He did pick that transaction up with no problems.
Moneygram advised me that transaction # XXXX had to be canceled and it would be refunded back to my account within 3-10 business days. I contacted them after 10 business days and was advise it could take up to 30 days.
After 30 days, I contacted my bank XXXX XXXX XXXX, to submit this claim. To date, Moneygram has yet to refund me the {$100.00}. XXXX did replace my {$100.00} in my account back in XX/XX/XXXX ( as you can see on the attached forms ) and after receiving documents from Moneygram stating that my son had picked up the monies, XXXX sided with Moneygram on this claim. TO BE CLEAR, TRANSACTION XXXX WAS NOT EVER COLLECTED AND I HAVE NOT BEEN REFUNDED MY MONEY AND IT IS NOW XXXX. ( XX/XX/XXXX ).
After speaking with the XXXX claim agent on XX/XX/XXXX maybe XXXX filed a claim on the wrong transaction. So with this document and the ones attached, prayerfully we should not have anymore miscommunication.
Now when I contact Moneygram on today XX/XX/XXXX, they are saying that they refunded my money on the same day ( XX/XX/XXXX ) that the transaction was canceled, how is that possible, when their policy clearly states 3-10 business days.
Please help, this company keeps stating that they refunded my funds and they did not.
Thanks, XXXX XXXX
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| 12/07/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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I used Moneygram.com online service XXXX to transfer {$2000.00} US dollars to a relative living in XXXX. Moneygram declined my request, which is fine. I was told on XXXX that if money was taken out of my checking account I would receive a a refund within 10 to 15 business days.
As of XXXX I had not received a refund so I called Moneygram. The Moneygam customer service representative at that time stated that there was nothing Moneygram could do. The representative instructed me to file a complaint with my bank.
I filed a fraud investigation with my bank on XXXX.
On XXXX I called Moneygram again and was told that even though the transaction was declined, it was not cancelled, thus the refund was not processed. I was told that I would receive the refund in 10 to 15 days.
My complaint is : 1 ) Moneygram has concerning, sloppy operations. If the transaction was declined, why was not the transaction cancelled immediately to stop the withdrawal from my checking account. Further, despite that gap, the internal process/procedures to review declined accounts and cancel the transaction has no controls causing customers emotional and financial harm.
2 ) if my transaction was declined, why did Moneygram take money out of my checking account in teh first place? When a decline is made, Moneygram should have an automated process to automatically cancel any sort of withdrawal request.
3 ) The time frame for a refund is archaic. I understand it may take a day or two for funds to be electronically transferred from one bank to another. Most transfers I initiate from one bank to anyther takes two, maybe three days. Being that Moneygram already has my funds, the transfer process should not take more than two to three business days.
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| 11/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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I believe MoneyGram is starting to profile my transactions or profile me personally.
I have been sending money to the country of XXXX to my sister. I have been sending money for years using their service. I send her money last week, but suddenly they cancel the order. I resend it the same way I have been sending it for years, and they cancel it again. I called in to see what is the problem and they refused to tell me what she has done wrong completely. They kept reading the same script : the transaction is deemed unusual. I called MoneyGram again and request an assistance from a manager. He said your sister was banned permanently. I asked why? and he keep reading the same script. I asked how can fix the issue she is my sister and I have been sending money for years using your service. He said your sister is banned permanently. you may send to another person. I got her son info and added him as a receiver. I sent him money through MoneyGram and they take the money and cancel the order again with the same lame script. unusual transaction. I honestly believe this is a discrimination case or fraud financial transaction. MoneyGram is holding consumers money in every canceled transaction and they are profiting from it.
Another explanation would be fraudulent business practice. If XXXX customers canceled per day and each one of them money is held for 10 days with an average of {$500.00} per transaction, that is a total of {$2.00} XXXX dollars held and MoneyGram is profiting from the interest they are collecting by all of these canceled transactions with very lame excuses.There is no transparency here, and MoneyGram is refusing to fix the problem. The government needs to look into this fraudulent business practices.
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| 07/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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|
Web |
Older American |
|
Money gram don't want to take any responsibility on their fault, which cost me {$6000.00} Below are details for Court 's attention for preparing court orders to money gram.
Transaction 1 : - Amount : - XXXX Place : - XXXX XXXX, NJ, XXXX XXXX : - XXXX Transaction Date : - XX/XX/2022 Sender Name : - XXXX XXXX Receiver Name : - XXXX XXXX ( Fraud Party ) Receiver Bank Account Number : - XXXX Money Gram Tracking ID ( when money was being transferred to XXXX XXXX ) XXXX Money Gram Case ID ( when complained by XXXX XXXX on this dispute ) : - XXXX XXXX XXXX Bank Transaction Statement ID : - XXXX Transaction Date reflected on XXXX XXXX 's bank statement : - XX/XX/2022 Transaction 2 : - Amount-2001.99 Place : - XXXX City XXXX NJ, XXXX XXXX XXXX - XXXX Date : - XX/XX/2022 Sender Name : - XXXX XXXX XXXX Name : - XXXX XXXX XXXX Fraud Party ) XXXX XXXX Account Number : - XXXX Money Gram Tracking ID ( when money was being transferred to XXXX XXXX XXXX XXXX Money Gram Case ID ( when complained by XXXX XXXX on this dispute ) : - XXXX XXXX XXXX XXXX Transaction Statement ID : - XXXX Transaction Date reflected on XXXX XXXX XXXX bank statement : - XX/XX/2022 Transaction 3 : - XXXX Place : - XXXX XXXX, NJ XXXX XXXX XXXX : - XXXX Date : - XX/XX/2022 Sender Name : - XXXX XXXX Receiver Name : - XXXX XXXX ( Fraud Party ) XXXX XXXX Account Number : - XXXX Money Gram Tracking ID ( when money was being transferred to XXXX XXXX ) -Email was not sent to me by Money Gram but transaction occurred and amount was deducted from my bank account.
Money Gram Case ID ( when complained by XXXX XXXX on this dispute ) : - XXXX XXXX XXXX Bank Transaction Statement ID : - XXXX Transaction Date reflected on XXXX XXXX 's bank statement : - XX/XX/2022
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| 09/28/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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On XXXX/XXXX/15, my car was vandalized and my purse was stolen out of my car, including credit cards, checks, my driver 's license etc. The incident has been reported to the police, and my insurance company. I cancelled all of my cards that day, and I notified my bank, XXXX XXXX XXXX XXXX. Please refer to attachment C for the police report, and attachment F for the report from the autoshop.
On XXXX/XXXX/15, the thieves took out XXXX money orders with Money Gram over the internet using my license and my checking account information. This took place while I was physically at the bank. The bank immediately reversed the money, and credited it back to my account. My bank also notified Money Gram that this transaction was fraudulent on the XXXX of XXXX.
Please see attachment D for the transaction records to Money Gram, and charges made XXXX.
On XXXX XXXX, I recieved a letter from XXXX XXXX XXXX indicating that I owed money. I responded to XXXX explaining the situation, and that this had already been reported to Money Gram on XXXX XXXX, 2015. I included a dated letter explaining the incident, I included the police report, the records from the autoshop, the bank records showing all of the fraudulent charges, and the letters from XXXX for verification purposes.
On XXXX XXXX, 2015, I recieved another letter from XXXX explaining that I owed money, even though I had responded on the XXXX of XXXX explaining the whole scenario.
I am usure of where the money was transferred, but XXXX and Money Gram should follow up with the recipients.
I am officially filing a complaint against Money Gram and XXXX XXXX XXXX for irresponsibly sending out collection notices after being supplied an official explanation of events.
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| 05/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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Reference previous complaint XXXX where your company did an investigation and said to me it is ok to open a New online account. Well again I spent half the day trying to use my new online account only to be told I could not use it. I spoke with supervisors even sent them your letter saying to open a new account. Very rude and was told if I did not like it to make another complaint. Makes me wonder if you said to open a new online account so CFPB would close my complaint?
STATUS Company responded on XX/XX/2023 RESPONSE TYPE Closed with explanation Company 's Response XX/XX/2023 CFPB Case Number XXXX MoneyGram Number XXXX Dear XXXX XXXX XXXX MoneyGram has completed the review of your case submitted to the Consumer Financial Protection Bureaus online portal on XX/XX/2023. In the CFPBs Complaint Portal, you indicated that your online account had been closed and requested that it be re-opened. Please be advised that, in order to protect the safety of our customers and ensure compliance with all requirements, MoneyGram actively reviews online profiles and will, from time to time, put restrictions in place to safeguard consumers. We are sorry for any inconvenience that may have been caused due to this occurrence. After investigation, we would like to advise you to create a new online profile in order to continue sending transactions. Please contact us if you encounter any issues when sending using the new account. If you have any questions, you may contact us directly by e-mailing us at XXXX or calling us at XXXX. To assist us in addressing your inquiries efficiently and promptly, please reference case number XXXX in any future correspondence. Sincerely, MoneyGram International Resolution Assurance Department
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| 10/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
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|
Web |
Older American |
|
On XX/XX/XXXX, I paid XXXX {$3300.00} plus fees to send {$3300.00} to my relatives who are XXXX XXXX living in XXXX, to be paid out to my nephew, XXXX XXXX. When he arrived at his usual bank in XXXX XXXX XXXXXXXX to receive the money on XX/XX/XXXX, he was told that it had been received on XX/XX/XXXX. I filed a complaint with Moneygram and they opened an investigation - Case XXXX. On XXXX, they concluded that the money had indeed been picked up by XXXX. I requested that they send me copies of the signed receipt, the identity document, and photo or video of the individual receiving the remittance. They only sent me a receipt, signed by " XXXX. '' I replied that XXXX speakers always sign by surname only, so it should have read " XXXX '' and been in the XXXX alphabet. At the very least, it should have read " XXXX. '' I also translated parts of the receipt and discovered that the money was disbursed in a suburb of XXXX on the XXXX side, over XXXX miles by plane. I pointed out that this cash infusion was urgently needed since they were out of money for food and needed most of the money to renew their residency and family medical insurance in advance of an impending deadline, so XXXX certainly did not have money to travel to and from XXXX in one day. XXXX also does not speak XXXX so he lacks the ability to travel independently. Moneygram has not replied since then, nor have they supplied the rest of the evidence that they must have assembled in order to reach a conclusion on this case. This leads me to suspect that a Moneygram agent hacked into their system and obtained the transaction information and used it to receive the money himself or herself. Otherwise, Moneygram would have sent me the evidence by now.
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| 03/31/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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|
Web |
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XX/XX/XXXX Funds transferred via moneygram money in minutes reference : XXXX amount sent : XXXX USD+XXXX fee : total : XXXX USD / recipient to receive XXXX CND Receiver went to pick up the funds. Funds were unavailable new reference number provided on XXXX XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX receiver called moneygram. Funds were still unavailable. Receiver provided with a complaint number : XXXX and promised on ( XX/XX/XXXX ) that funds would be available within 48 hours maximum.
XX/XX/XXXX funds still unavailble receiver called money gram and ask to cancel the funds. Was told that sender ( me ) had to call for a cancellation or refund.
XX/XX/XXXX I contacted moneygram and was told that a refund could not be issued that only the receiver could initiate that.
XX/XX/XXXX receiver called moneygram and was told that only the sender could request a cancelleation XX/XX/XXXX : contacted moneygram, spoke with supervisor XXXX who informed me that only the receiver could request a cancellation.
This is a critical time, I tried to send money to my son with the COVID 19 he has to be quarantine, lost his job on XX/XX/XXXX and has a XXXX XXXX XXXX XXXX XXXX. He needs the money now more than any other time in life. Moneygram has not resolve the problem and the money is still unavailable when the transaction was paid in full. He called Moneygram 9 times since XX/XX/XXXX and I called 3 times with excessive wait time on hold. I wish for the funds to be return to me so I can use a different method to send the funds. They are unwilling to do anything to solve the issue and quite frankly, I do not have the money to resend another XXXX cnd. I too lost my job and have absolutely no income.
Thank you,
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| 08/28/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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I received a phone call from the " FBI '' ( hackers must 've changed their caller id because the phone number they called from matched my local FBI office XXXX. They knew my name, had all my information such as address, school, school email, phone number, etc. They stated that a federal complaint had been filed against me, etc. Used a lot of legal terms, basically stated I had failed to pay {$1800.00} for an education tax. Told me that the case was on its way to court, I had an arrest warrant out for me, cops would show up to my door if I failed to comply with their orders. Since I did not have {$1800.00}, they said I could pay whatever I have and do the rest in monthly installments.
In a state of panic and having been uneducated about how fraud and scammers work, I listened them and drove to my nearby Walmart to wire {$900.00} over to them using Moneygram to somebody named XXXX XXXX in FLORIDA.
They then had me email a picture of the receipt with reference number, my license, and a picture of myself to XXXXXXXXXXXX.
By the time I had realized I was being scammed, it had been already too late. I hung up and proceeded to call my family member. They continued calling me back ( I assume to try and get my bank information so I could do monthly installments ). After I blocked the number, they proceeded calling through an " Unknown '' number and left me many voicemails, all of which were just silent noise.
The caller was male, around 20-30 years old, and had an XXXX accent. He uses a lot of legal-sounding terms and speaks very seriously. He tries to stay on the line with you the whole time and guides you through the whole process.
I have reported this to my local police office, case number XXXX
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| 08/29/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
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Web |
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In XX/XX/2018, I went to XXXX located at XXXX XXXX XXXX, XXXX XXXX tx XXXX and I made a money transfer from XXXX to XXXX thru Money gram.
I sent $ XXXX to XXXX XXXX about XXXX XXXX ct. And I get my copy from the money send with receipt reference number : XXXX.
The recipient call me same day about XXXX ct from XXXX XXXX to get the reference number to get the money, once the recipient was at the store ( XXXX XXXX XXXX , at XXXX XXXX XXXX ) to collect the money, the recipient was told from the person in charge that the money was already collect y, and the recipient went to a different store ( XXXX ) to try to collect the money and the store manager from XXXX told the recipient that the transfer was block and to come back another day.
The recipient call me right away and explain me what just happened, so I told him that maybe was an error in the transaction but to comeback next day to collect the money.
The recipient went back next day and the store manager from XXXX told him that the money wasalready collected, the recipient ask for a prove of the transactions but was denied y, so the recipient call money gram and money gram said that it was already collected but money gram can not give more information only to the sender, I called money gram and they ask me all kind of question and money gram said that it was already collected but they were going to investigated what happen, I asked them for the confirmation of payment or information of the person who suppose to collect the money and theysaid they didn't have it yet but they were going to investigate and call me back, it's already a month and I haven't heard from moneygram.
Money gram representative over the phone gave me a case number : : XXXX
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| 02/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
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|
Web |
Servicemember |
|
On XX/XX/XXXX I Sent A Payment Through Moneygram To Pay For My Boyfriends License Restoration Fees to the DMV. I Sent {$120.00} Plus A {$6.00} Processing Fee. After I sent The payment I Realized I May Have Put In The Wrong " Customer ID Number '' Which Was His Driver License/ State ID Number.
So I Called To Cancel, Literally 5 Minutes After I realized It. They Imformed Me They Would Not Cancel It or Change The Id Number To The Correct Number. So Thinking That Was Not Ok I Immediately Filed A Dispute With My Bank.
Since He Needed This Done Immediately, After I Filed The Dispute I Waited Until XXXX XXXX. and Paid For The Services Again With The Correct Information.At this point he realized that they closed his moneygram account and wasnt able to login anymore. So im assuming they blocked his account because i filed a claim with the bank. ( I Have Screenshots Of Both Online Confirmations from moneygram And Reference Numbers Showing I Paid Them. Twice!
Once On XXXX XXXX 2020 And Once On XXXX XXXX. 2020 I understand their policy about incorrect information for the " first '' transaction. But I have not been refunded for the second transaction and when my boyfriend calls to the dmv to see if they recieved a payment today XXXX XXXX XXXX ) the dmv tells him they never recieved anything from money gram even though all the information was correct the second time i paid them the {$120.00} ... My bank has denied both claims. saying that I dont have enough evidence and i even recorded him today on the phone with the dmv through a voice recording app.
Is there anyway i can get at least the second payment {$120.00} either refunded to me or sent to the dmv like it was supposed to be in the first place.
|
| 03/04/2017 |
Yes |
- Money transfers
- International money transfer
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Web |
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Moneygram is applying arbitrary rules to block legitimate transactions, collecting unnecessary personal data, and upon receipt of this information from me they are choosing not to offer the service they falsely advertised, under false pretense, with no recourse whatsoever to the consumer whose very personal information they now possess. I verified this by attempting to send a {$15000.00} XXXX dollar transaction to my friend in XXXX, which is around {$120.00} XXXX dollars. I was required to answer questions about the nature of our relationship, when I last saw her, where we met, how often I see her, and then was asked for the birthdates of several family members and a close friend and business associate. I provided this information truthfully, and patiently, during a XXXX minute call where all my information was given to an offshore call center agent. The end result was to be told that they would not send my transaction due to a decision by Moneygram Security, which is an algorithm, or amorphous intelligence appartus of a private or public-private nature, or some kind of unaccountable agency or group within the company, or perhaps merely a machine learning model. Bottom line, there was no rhyme or reason to the decision, and the company did not feel compelled to justify their actions in any manner. I recognize that most customers of these money transfer services are immigrants, and public policy currently opposes immigrants, but I am a native-born United States of America citizen who was trying to use this service to send slightly more than a XXXX dollars to a friend. If a money transfer business will not provide this service to Americans, it should not be allowed to do business in this country.
|
| 06/12/2015 |
Yes |
- Money transfers
- International money transfer
|
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Web |
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I have extended family in XXXX, XXXX. Currently between bombs and snipers, it is not a safe place to be. Everything is in short supply and utilities are intermittent. The banks have no money. The only way to send money is through moneygram. On XXXX XXXX I sent {$500.00} via moneygram. When my relative went to pick it up, he was told there was a computer glitch. I called moneygram and they told him to have the agent contact them. The agent then told him the money had been returned. I did not keep careful track of dates since I was not expecting a problem, but sometime after XXXX XXXX, money gram informed me that the money had been picked up on XXXX XXXX. My relative did not pick it up and since XXXX a reference number and ID are required, I ca n't see how anyone else could have picked it up. Money Gram opened an investigation. When I call I get the escalation department. No matter how I explain that they either have the money or gave it to the wrong person, and that this is a serious humanitarian crisis because the family needs money to buy food, they continue to give me the same line that they have up to XXXX days to investigate. On Monday I got someone named XXXX to say he would red flag it and call or email me back, but that has never happened. Today someone who also said his name was XXXX put me on hold for XXXX minutes to wait for XXXX, who just repeated that they have up to XXXX days to resolve it. People are going without food thanks to their error! XXXX told me XXXX that they do not have a supervisor, and then that he does not take calls. I am so frustrated! I thought Moneygram was a reputable business, but now I have lost {$500.00} and the family is still without money for food.
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| 07/12/2016 |
Yes |
- Money transfers
- International money transfer
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Web |
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On XXXX XXXX I contacted Moneygram to see if it was OK for me to send money again, as they had cancelled a trasfer a few months ago. I was told it was now OK. I sent {$1000.00} to the XXXX on XXXX XXXX. When she went to receive it, she was told I had to contact the company. I contacted Moneygram and they said they declined to send, and I should return to get a refund.
On XXXX I went back to Walmart and was told it was over their limit and did n't know where I had to get the money.
I called Moneygram and tkey told me I had to go to the XXXX Currency Exchange to get the money on the other side of town.
On XXXX XXXX I went to Currency exchange and was told that the computer said that I had to go some place else to get a refund.
On XXXX XXXX from the currency exchange I contacted moneygram and was told I need another reference number, which their agent XXXX provided, and told me to go back to walmart to get the monmey.
On XXXX XXXX I returned to Walmart and gave them the new number. They said the computer would not allow them to refund my money.
Walmart called moneygram with me present and I spoke to XXXX. He said that I had to go back to the XXXX Currency exchange to get the money with the new number. I asked if he knew XXXX who told me to go to Walmart, and he said No.
I asked him how do I get reimbursed for my time and mileage. He is in XXXX or someplace and had no idea what I was talking about, and responded I needed to show my driver 's license.
Finaally, I returned to the XXXX currency exchange on the other side of town and was refunded my money. This all took many hours and wear and gasoline and wear and tear on my car, all because they are incompetent.
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| 09/09/2016 |
Yes |
- Money transfers
- International money transfer
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- Money was not available when promised
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Web |
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I sent money to XXXX via MoneyGram at XXXX online. Got the confirmation and reference numbers. At XXXX she was denied the money at the location. The bank branch said the confirmation number was no good and that MoneyGram was not in the system. She went 3 times after I had called 3 times and still no money to be picked up. I kept talking to reps who were unfamiliar with the English language. Every rep I spoke with had no solution. Finally I resent money via another carrier and she got the money. I decided to cancel my transaction online and I also decide to call again. I told the rep that I am calling to report fraud. He thought the fraud was by the receiver of the funds. I said no, your company and he was silent. While talking to him I was reading emails and I got one from Moneygram confirming my cancellation. I told him never mind I just received an authorization. He said I did n't because its not in his system. He later confirmed my request and verified it. I told I have been reading about MoneyGram and their FTC fine and XXXX compalints about fraud within their company. People are not getting their money back within 3-10 days for various reasons. I ask him why does Moneygran take my money immediately but ca n't return it immediately? I asked him where is the money. He blamed it on the bank in XXXX, XXXX. He also let slip from his mouth that he said I or the bank had a different confirmation number. The bank never got a confirmation number according to the bank but he said the number was incorrect! Since they were fined for fraud within the company this brings to you, this panel. Now I fear if I wait this out 3-10 days it will just get worse. Without help ....
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| 08/29/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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I sent money to XXXX on XX/XX/XXXX. The intended receiver ( my boyfriend who is visiting his cousin there ) went to pick it up on XX/XX/XXXX and gave his passport to a MoneyGram agent. After getting his passport back from the agent, he was told that there was a network/internet error and the money could not be given to him. My boyfriend stepped out of the MoneyGram location to ask if I wanted to cancel the transaction but I declined. My boyfriend verified that the money was still available on XX/XX/XXXX. When he returned to the MoneyGram location on XX/XX/XXXX, he was told that the money had been picked up on XX/XX/XXXX. My boyfriend was understandably upset and questioned the agent. He demanded to know who picked it up and what ID was used. My boyfriend accused the agent/MoneyGram of foul play. The agent did not like that and came around the counter and grabbed my boyfriend by his neck and collar. I filed a complaint about the money ( {$1500.00} ) and the physical altercation. I called numerous times and sent emails, only to be given the run around. I asked if the agent was reprimanded. I asked if my money would be refunded. I asked if the cameras could be viewed so the truth can be revealed ( XXXX cameras are required by law in business establishments in XXXX ). I received a letter saying the case is closed on XX/XX/XXXX. The letter said I can ask for the details of the investigation. I requested the details on XX/XX/XXXX, none have been provided. I am deeply saddened that our money has been wasted and we have nothing to show for it besides a roughed up collar, scratches, and the humiliation. No one should be handled this way physically or professionally.
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| 01/29/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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On XXXX the original transaction was made ( {$400.00} scheduled to send to XXXX ). On XX/XX/2018 this transaction was cancelled by me. At that time money was not withdrawn from my account and the same info was provided under my account on MoneyGram website.
Unfortunately, money was withdrawn from the account but never sent to XXXX.
I made a few attempts to receive money back by contacting this company via email, chat or phone call.
Here is the fact. MoneyGram doesnt email finished chats to their customers saying that they are staying on customers account and only MoneyGram employees could see them.
Chats : During those chats ( had at least five ) first, I was told to wait for 10 business days to get money back. Then I was told a few times money get back to the account in three business days.
Once, I was told it was my bank mistake. Checked with XXXX too.
I was able to copy only one chat. Other ones were closed so fast at the end that I couldnt do it.
Emails : Company says that those issues can not be solved over email and provide the phone number.
Phone calls : I was told to wait for three business days ( again ). Was not allowed to talk to a supervisor.
On XX/XX/XXXX after another unsuccessful attempt to solve the issue I made screenshots of my transactions from my MoneyGram account ( original one and about transaction cancelled ).
On XX/XX/XXXX I tried to login to my MoneyGram account and was not able to do so. My account was deleted by MoneyGram. I looked online and found other peoples similar complaints about dealing with MoneyGram fraud and their account being closed by MoneyGram. Also found some info about lawsuits against MoneyGram.
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| 04/28/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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I was a victim of internet and money-gram fraud. This scam Artist posed as an out of town homeowner with home for rent in XXXX, Arizona. He had a XXXX profile as well as a XXXX profile. I first contacted " XXXX XXXX XXXX '' on XXXX XXXX, 2015 @ XXXX via text message, stating that I saw his listing for a XXXXbdrm home. He responding back via text asking me to go by the home and see if i like the location. XXXX XXXX then confirmed my email address and emailed me an application on XXXX XXXX, @ XXXX. we continued to emailed correspondence back and forth until he had all of my information needed to rent. We also had been texting and and having phone conversations as well. on XXXX/XXXX/2015 I decided I was going to put down a deposit to hold the house until I received my paperwork to move forward. I made a hasty decision due to not wanting to run out of time. Plus I thought the house was lovely and it was centrally located. I put the deposit of {$400.00}, sent by money-gram on XXXX/XXXX/2015 @ XXXX. The customer service representative asked my for my social security number and my drivers license and a current bill with current address and stated that was normal protocol. I then started to feel like I made a mistake, something was just not quite right. By the time I made it home and did a little research, almost an hour had passed. I then called Money-gram to flag this person which he had already picked up the money and It was too late for me to intercept payment. they stated that He would be flagged in all of money-gram and national database.I then kept in touch with this person and his 'Attorney '' XXXX XXXX XXXX for another 2 days until the contact ended.
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| 01/30/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Other transaction problem
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Web |
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I sent money to my daughter on XX/XX/19 via Moneygram. I received an email at XXXX XXXX stating transfer sent and ref # XXXX. My daughter went to pick it up around XXXX XXXX on XX/XX/19. She called me and said the transaction had been cancelled. I said let me log in and see what is going on. I could not log in to the website and I still can not log in to the website. I have screenshots from two different web browsers showing the error. I finally was able to track the transfer with the ref # but it just said cancelled no other information. I call Moneygram and was told Moneygram cancelled the transaction and will not give me any further details due to security purposes and that I will never be able to use Moneygram services ever again. I can expect my REFUND in 3-10 days. ABSOLUTELY UNACCEPTABLE. If they cancelled the transaction due to security reasons and reasons they won't tell me, they should not have touched my money. The transaction was cancelled, therefore the authorization to access my account was also cancelled. I want these thieves held accountable and this pursued to the full extent of the law. False advertisement of a service they could not deliver, theft of funds from my account, withholding the reason why my transaction was cancelled but my money was still taken. I am also filing with the Attorney General. I need to know who to contact to file theft charges and damages for their deceptive practices. I want to hear from someone on this complaint - I have filed a complaint before and no one ever contacted me so I doubt it was ever investigated. The thieves in this country need to be held accountable just like with any other criminal.
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| 09/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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Web |
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I received Money Gram XX/XX/2022. XXXX {$2000.00}.
I was given {$500.00} and the remaining {$1500.00} in a Money order and advised to deposit to my personal bank.My bank rejected the money order they said issue was the money order had a invalid payee listed. I contacted money gram and I was told that on their end they did not have any issues and XXXX did not know why my bank had rejected it, the blamed me for the mistake and denied any possible solution to resolve my issue. My bank attempted to contact XXXX however did not resolve anything, my bank advised me that they would return item to me this caused my account to be over drafted.
After numerous attempts to speak to a English speaking representative I gave up and filled a replacement form online for 3 day expedited processing fee {$45.00}, and next day overnight deliver fee {$22.00}. I was told my replacement amount would be {$1400.00}. It has now been 10 days I requested a replacement and I was told that my check was mailed and I should receive it XX/XX/2022, not in 3-7 expedited business days. They are liars and don't care this money is my husbands hard work earnings to pay for our rent. I want Money gram to know that as of yet I have not received my replacement, and my family and I are facing eviction from our home. This money was for my rent and Money gram has failed to properly process my transaction and their inadequacy to do their job correct in America has caused a tremendous amount of stress to myself, financial institution, and store where I transaction occurred. Money gram does not have any empathy for customers. Their code of conduct, and ethics compliance is worthless.
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| 03/30/2016 |
Yes |
- Other financial service
- Money order
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- Lost or stolen money order
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Web |
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on XXXX/XXXX/2015 i contacted Money gram regarding a lost/stolen money order. I provided them with the serial number and they confirmed that the money order had not been cashed. I attempted to put a stop on the money order and was told i had to fill out a claim card that had to be mailed in. On the call i asked that they make a note with regards to the money order and prevent it from being cashed. whomever i spoke with stated she could not put the claim in without the claim card. That same day, the claim card was completed and mailed to money gram. On XXXX/XXXX/2015 I called Money gram to follow up on the claim card. on that date the money order had not been cashed. it was reasonable to believe that they claim card was received ( even if it was not processed full on XXXX/XXXX/2015. On XXXX/XXXX/2015 i received a letter dated XXXX/XXXX/2015 stating my money order was cashed on XXXX/XXXX/2015. That same day I called money gram and spoke with a woman named XXXX ( she refused to provide a last name ) who stated, she was unable to confirm when my claim card came in and that {$18.00} was required to send me a copy of the cashed money order. She then proceeded to state losing a money order is the same as losing cash implying that there were no protections for my money. I spoke with another agent named XXXX later that same day. He also stated that he was unable to determine when my claim card was received. he also stated that {$18.00} was required to continue my research on the lost/stolen money order. He much like XXXX stated the issue was no longer money gram 's and that i need to pursue the matter when the money order was actually cashed.
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| 07/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
Servicemember |
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I logged into my XXXX XXXX mobile app and found three unauthorized transactions pending on my account. All pending from today ( XX/XX/23 ) of {$200.00}, {$200.00} and {$50.00} all from MoneyGram. They were sent through my MoneyGram app to XXXX and to a person I never heard of. It was funded directly from my checking account. Typically, I only send funds to my family in XXXX using my debit card but these transactions were done to a different country, using a different funding source and to a brand new recipient. Even with numerous failed attempts ( confirmed in the transaction history on the money gram app ) MoneyGram did nothing to alert me of these suspicious transactions. They failed me as a consumer. Instead of protecting their customers, they allowed the transactions to be processed but then cancelled my Mobile Banking account and not offer me a reimbursement after I filed a fraud claim. They have restricted my access to my transaction history to document this fraudulent activity. All they did was log my complaint. Im left being responsible for these unauthorized transactions. In order for me to obtain any more information on this matter from MoneyGram, I need to have law enforcement make the request through a subpoena, making it difficult for any consumer to resolve. We know how difficult it is for law enforcement to obtain a subpoena, especially when there isnt a suspect involved. Essentially, they are keeping all information, perpetuated by the fraudster, from me, the victim, while leaving to absorb the loss. All I was able to do was file a claim with my bank and with Money Gram to dispute the transactions.
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| 09/07/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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I just got scammed, I had received a couple calls from an XXXX XXXX phone number XXXX on XXXX/XXXX/15 ( XXXX ), XXXX/XXXX/15 ( XXXX ), XXXX/XXXX/15 ( XXXX ) & XXXX/XXXX/15 ( XXXX ) stating I was approved for {$2000.00} and I even asked them and was approved for {$5000.00}, so all I had to do to get my loan was transfer the first payment of {$260.00} through MoneyGram to a XXXX XXXX in IL United States with no account info and would email me the confirmation # when it was transferred into my account and never emailed me a confirmation or text me when the money was in the account ; they ended up calling me back to ask if I was at the MoneyGram location and would help me thru it and I 'd get the money as soon as 30 minutes and as late as XXXX on XXXX/XXXX/15. The whole process took me an hour and half from work. I get a call when I got back to work saying the US government needs me to pay the taxes of {$420.00} ; that they deposited the money into my account but it was on hold from the government until I pay the {$420.00} but I 'll get it back ; I should 've known it was a scam because why would I pay out money if I did n't have money and was borrowing money and then pay out money again then they 'd give me my money, so now I 'm out {$270.00}. I finally went thru my bills last night and totaled up all I have due with store cards and all and it totaled {$4000.00} plus over an {$800.00} water bill from when we had the leak in the water pipe, I had a vet appointment for {$130.00} and I had borrowed the {$260.00} from a friend for the down payment thinking I 'd get the money back right away. I found this website : XXXX
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| 12/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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On XX/XX/2022, at XXXX XXXX XXXXXXXX, I made a transaction for a money transfer to my XXXX in XXXX XXXX ( XXXX XXXX ). The transaction time in XXXX XXXX was very XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I was expecting my son to pick up the money the next day. However, my XXXX XXXX XXXX and I could not make it. It is only on XX/XX/2022, that my son went to a MoneyGram agency located in the XXXX XXXX neighborhood.
The agent told him that the ID he had was not valid. He came the next day on XX/XX/2022, with his passport this time. But the process was again denied. My son was told that the passport was about to expire in XXXX months, and the passport was not used to travel elsewhere. Therefore, the transaction was not pursued. Consequently, my son called me to change the receiver 's name and put his brother 's name.
I went to MoneyGram 's XXXX to change the name. I was surprised to read that the transaction was successfully made. I was worried because I did not receive a text message informing me of the completion of the transfer.
I called MoneyGram to check the status of the transaction. MoneyGram confirmed that the transfer was made on XX/XX/XXXX, XXXX on XX/XX/2022, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
When I contacted the company, the company agent filed a complaint on my behalf without telling me that it will take time. After several calls. I decided to XXXX your assistance to get my money back.
The complaint case number provided by the company is XXXX The transfer amount is {$500.00} USD plus a transfer fee of {$9.00} USD The reference number is XXXX
|
| 08/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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Web |
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I sent {$2000.00} to my parent on XX/XX/XXXX through Money Gram, and the money keep on showing " On the way '' through the apps, after a few business days, I call their customer service XXXX and find out what the updates, I were told that the money is being held due to possibly fraud, which is understandable and appreciate the extra step they did. so I confirmed with the reps say the money transfer is not a fraud and it is for my parents, so he said he has cleared the hold and the fund should be available momentarily.
On XXXX, the money is still showing " On the way '', I call the customer service again, and the reps said they cleared the hold but it was the other bank in XXXX not accepting the funds, and they are opening the investigation case and find out.
On XXXX, I told my parent to check with their local bank, and their bank respond say they did not block any incoming fund and there is no notification on their end there is such transaction coming in from Money Gram On XXXX, I reach out to money gram through email again with the updates I received, Their respond is to ask me wait for 10 business day.
On XX/XX/XXXX, they respond to me say they are requesting refund now through the XXXXXXXX XXXX, and it was them who rejected the fund. which is not true because the other bank already informed us, they did not receive any transaction through Money Gram Now, my parent and I have been waiting for 2 weeks now for this money to get transfer, and there is no update and little to no helps from money gram. They need this money by end of XXXX, It is for their living cost, and they are XXXX people.
|
| 09/29/2015 |
Yes |
- Money transfers
- International money transfer
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Web |
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I was engaged to an alleged XXXX, he established that he was going to transfer me {$100000.00} from his account in XXXX in XXXX to this email- XXXXXXXXXXXX I provided the transfer fee of {$1100.00} to a XXXX XXXX, Remittance Manager of XXXX . I used money gram to wire the money to XXXX with a reference number XXXX. I was later asked to pay {$8000.00} for a COT code. I was provided a fake internet account website to transfer the funds from said account to my personal account.
Dear Value Customer, You can access our website ( XXXX ) Ma'am the best wayof transfering fund like this internationally is what you went for ( Internet Bank Tranfer ) and is the simplest means of transfer. You canalso log in your Online Bank Account through our Internet Banking platformit will take you directly to the site we gave you earlier to access youraccount*Our bank has a banking policy operating in Directives of job processingand customer satisfaction that we do have laws governing our Bank* Our bank is known for long standing Reputation in maintaining customerrespect and obeying Banking rules/Laws. Note this, as part of ourcontractual agreement with our partners with customers, that no amount canbe deducted from your fund, this is because the total amount has beeninsured to the real value. And this is in accordance with section XXXX ( XXXX ) ( XXXX ) of the international remittance act as adopted in XX/XX/XXXX and amended onXX/XX/XXXX by the constitutional assembly and it put in place toprotect Beneficiaries from Bank exploitation and to avoid misappropriationof funds.
XXXX XXXX, Remittance Manager, XXXX, XXXX.
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| 12/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
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Web |
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On XX/XX/2022, someone signed up for a MoneyGram account using my email address, XXXX.
From there, they attempted to send {$2100.00} through MoneyGram, but XXXX denied the transaction. Shortly after on the same day, they were able to send the same amount, {$2100.00}.
XXXX did not flag this transaction and allowed it to proceed. The recipient was named XXXX XXXX XXXX. This person is unknown to me. The receiver state is Nevada and it was listed as a cash pickup. The MoneyGram reference ID is XXXX. All of my information used in the transaction as the sender was valid, but not provided by me.
Next, on the same day I received a notification saying the money had been picked up.
Then, there was another attempt to transfer more money, but it was denied by MoneyGram. Shortly after, another attempt was made and the money was sent, {$1800.00} and picked up.
Reference ID : XXXX I was unaware of the charges as I do not regularly check my email. I was only aware of the missing money once I checked my bank statement from XXXX. It was at this time, XXXX temporarily credited my account, pending investigation. XXXX attempted to get the funds back from MoneyGram, however their claim was denied. I requested the evidence sent from MoneyGram to XXXX and found some discrepancies.
The IP address used by the sender was listed as XXXX, which does not appear as a valid IP. This was the evidence used by MoneyGram to validate that I was the sender, as the claim is that this is a California IP address.
From here, I filed a local police report in XXXX XXXX XXXX, CA. The event number is XXXX, dated XX/XX/2022.
|
| 05/05/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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Web |
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I send a money transaction through MONEYGRAM to my mother she is XXXX years old, with a XXXX XXXX and XXXX ( this money was indented for her medication ), the company warranty that the money is available in 5 minutes, my mother was at the XXXX XXXX, XXXX, XXXX XXXX and first the agent told my mother first that the reference number was incorrect, she called me and I confront that information with her it was same as MONEYGRAM system provide, second they told her that the transaction was already been pick up, well according to MONEYGRAM and my online profile is still available to be pickup, then they told her and me that the transaction did not appear on they are system ; mean time I called MONEYGRAM Myself to confront the information from my online account with them and everything is correct, names, reference number, phone number, email address, I was advise by MONEYGRAM to have agent from XXXX to contact MONEYGRAM, agent from XXXX stayed that they are not allow to contact MONEYGRAM. I spoke to XXXX on the Escalation Department she stated that they can receive a call from the XXXX agent but not call out, I spoke to XXXX XXXX and stated what prior agents have already told me, I spoke to multiple agents that I was not taking dawn they information. XXXX agent stated that they can not call out I need it to call it my self I did and they just keep going on circle.
Did I mention that XXXX due to Covid # 19 they can only go out every 15 days so this mean my mother will be without medication for 15 day and MONEYGRAM agents event on the Escalation Department just continue reading they are scrip.
|
| 02/22/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
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Web |
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n XXXX of 2017, My internet friend named XXXX XXXX referred me to an FBI agent in XXXX named XXXX XXXX who said that he could investigate the scam case for me in XXXX and got the criminals apprehended and flied back to U.S. for a trial.
At that time, I trusted them a lot and provide with them all the information that they need. XXXX XXXX did not ask for money in the beginning, but later on he said that he had received an arrest warrant and will have two of his men went to XXXX to arrest the criminals. So after two day later, he said his two men had arrived to the XXXXXXXX XXXX XXXX in XXXX to execute the arrest warrant. But however, the XXXX XXXX XXXX needed {$4300.00} to register a warrant from the U.S in order to arrest the person. XXXX said that I needed to pay that money immediately so that the warrant would become effective. He gave me a persons name called XXXX XXXX who is the officer working in the XXXX. I need to transfer {$4300.00} to him by XXXX. Finally, I made the following 2 payments.
Order date Amount Reference No : XXXX XX/XX/2017 {$2000.00} Reference No : XXXX XX/XX/2017 {$2300.00} After they received totally {$4300.00}, XXXX XXXX started to ask me another XXXX certificate payment of {$14000.00}. I immediately suspected that something wrong with this case. So I stopped making all the payments. Then XXXX XXXX started to scold at me and then stop all communication with me.
Later on, I found out XXXX XXXX is a faked FBI and his introducer, XXXX XXXX is also a scammer. However, I lost {$4300.00} already and I dont know what will be the best ways to recover my lost money.
|
| 08/08/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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On XXXX/XXXX/XXXX, I was trying to purchase a concert ticket from someone ( XXXX XXXX ) in Maryland, whom I met online. The person said Wal-Mart had a Moneygram service we could use which would not let the receiver pick up the money without receiving a reference number that comes printed on the ticket. Wal-Mart confirmed that this is how the service works. I set up the money transfer for {$200.00} and received Reference Number 1. The same day, I received a call from the person saying that she did not have her ID and needed me to change the name on the Moneygram transfer to her friend 's name, " XXXX XXXX ''. I went back to Wal-Mart and they could not find the transfer based on the Reference Number 1. Apparently the reference number had changed somehow. Wal-Mart could not explain it. The transfer reference number had somehow changed to Reference Number 2. Wal-Mart was able to track down the transfer by calling someone, and said they would put in the new name on the transfer and would provide me a new reference number ( Reference Number 3 ). When I did not receive the ticket in the mail, I went back to Wal-Mart on XXXX/XXXX/XXXX and tried to pick up my refund. Wal-Mart said the money had already been received by XXXX XXXX and that I was not bale to receive a refund. I filed a complaint with Moneygram and they said they could not give me a refund. I believe the Moneygram service is flawed and they should reimburse me my {$200.00}. If people can use the service to scam people without receiving a reference number, then Moneygram should fix the problem or reimburse those who get scammed..
|
| 07/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
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On XX/XX/XXXX I sent {$590.00} from my debit card to my debit card that deposit to my bank in Ohio because I was in Texas and due to COVID in Texas there is no walk in branches and there is no XXXX XXXX. I sent the money from me to me so that my bills can still come out my regular checking account. I called money gram and told them I am getting a error and usually it does not do that. The rep said he need additional information. He asked me several questions for which I am not going anything illegal and gave proof of my funds as to where it cAmd from. He said it would deposit in 24 hours. 24 hours past I call Money Gram back to be in hold again and on phone over 2 hours. The next rep transfer me 3 times and tell me about technical issues and they are working on it. Thats not my problem when I legally sent my money to my account and have bills to pay. Especially at a time like now. No resolution of a refund. Nothing but it will refund 24/48 hours. 48 hours later no refund back to my debit card call again a whole different excuse. I am not committing fraud. I sent a legal transfer with no transfer not a refund. So at this point I have sf t 2 emails to the help desk no response or resolution only a case number stating someone will be contacting you. Still no contact nothing other than I have my bills behind due to money gram. Attached is my sent transfer that Money gram failed to transfer. My emails. Plus my proof of funds where my money came from with my transaction history to transfer my money into my bank in Ohio. I have made it back home to Ohio and my money is still just sitting.
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| 09/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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Met this person on XXXX. Got lured into this website site ( XXXX XXXX XXXX ) by this person from facebook ( XXXX XXXX XXXX XXXXXXXX ). I Deposited money with international money transfers apps ( XXXX XXXXXXXX XXXX, XXXX, XXXXXXXX XXXX ) including bank wire transfer and XXXX XXXX XXXX. Once I started trading with the money I invested for commission, all of a sudden it pops up that I won a bonus award and I needed to deposit more. Even the person I was talking to on XXXX helped me deposit with her money to help me unlock this bonus award, knowing the person was part of the scam. I had to complete my task of the day in order to withdrawal the money, then another prize award pops up, saying that I hit the jackpot. I had to deposit more money to complete to bonus prize. Now when it came to when I was allowed to withdrawal the money, trying to withdrawal full huge amount ( $ XXXX ), Now they saying I need to deposit 40 % of that total amount to complete a tax procedure for both the system and the bank. I had to open a loan and ended up depositing that 40 %. They tell me I must complete the task the day so I can withdrawal, I end up winning another prize. Now they tell me I must deposit more money to complete the bonus award then I can withdrawal. The prize just gets bigger and bigger and I have to deposit more and more. Unable to withdrawal, now I am stuck here feeling that I have been scammed. I've done research scammer XXXX account, she is pretending to be someone else and steal pictures from this XXXX account XXXX XXXX XXXX XXXX Please help me, what should I do to get my funds back.
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| 03/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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On XX/XX/2023 I ordered {$2000.00}. from my debit card to be picked up in XXXX XXXX from my Moneygram account. I received a conformation but on the top it said " After careful review, your profile is closed and transaction declined ''. It had the authorization no. XXXX saying pick up cash in minutes. I went on Chat with the company and they would not tell me why my account was closed. To go to the local office in XXXX XXXX. I called their XXXX number and again they would not tell me why my account was closed. She said it was for my protection. Both the chat and the call told me to go into the local office and place the order. I went to the local office in XXXX XXXX XXXX XXXX and was told I could not place an order for money from the XXXX to XXXX XXXX, but could only send money out of XXXX XXXX. The office called moneygram and handed the phone to me. The first person I talked to said so sorry go to the local office, after I had told her I was at the local office. I asked for a supervisor and after some time the supervisor came on the line. I explained the situation again. She would not tell me why they closed my account or help me at all. I told her that I had been told 4 times by different people to go to the local office to place the order for the money and I was at the local office and they said they can not do it. No help at all. Now I had to pay a taxi both ways and now have to pay even more money to transfer directly from my bank or get from my credit cards. Moneygram is a very bad company with people who don't know what they are doing. And do not help resolve the issues.
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| 02/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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Deceptive advertisement. Fraudulent unlawful holds on legitimate transactions.
XX/XX/23 @ XXXX. The XXXX # XXXX XXXX XXXX accepted my cash payment to send a {$1500.00} MoneyGram payment & issued me a printed receipt stating the Service Type is " 10-Minutes '' for destination/delivery. When the recipient ( my son ) tried to pick it up at XXXX it had an error as " unavailable. '' He alerted me and I immediately called the dispute # XXXX printed on my receipt. After navigating through a profusion of phone prompts to reach a live agent, it took transfers to 3 representatives over a 53-minute call to resolve the issue : specifically I was told " Because there of lots of fraudulent activity in this area ( XXXX IL XXXX their payment system automatically generates a hold on large amount transactions. '' I was subjected to redundant " interviews '' that included personal details that were none of their business ( i.e., who is recipient ... why did I send it ... when was last time I saw him in person... do we communicate via phone, text or email... how old is he ... what's his phone number .... ) We live about 40-minutes apart ; I could have simply driven over & handed him the cash! This payment entailed a simple car repair, but it could have been emergency. NOTE : This is not the first time this has happened ; it happened for MULTIPLE transactions ( grandchildren gifts birthdays, etc. ) I sent last year -- for this reason I stopped using XXXX & switched to XXXXMoneyGram. It took several days to resolve those issues. This time I insisted on a refund of the {$14.00} transaction fee.
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| 06/22/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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My name is XXXX XXXX XXXX , I live in XXXX XXXX , Florida, on XXXX / XXXX / XXXX XXXX pm I sent money via moneygram to XXXX XXXX who lives in XXXX , Texas. I sent her the refrence number and the private question and answer so she could get the XXXX . The money was for my XXXX XXXX XXXX daughter as a birthday gift. XXXX went to the walmart in XXXX with her ID and the info to retrive the money, she was unable to get it, they told her I had to call XXXX and give them more info, I did that, they said ok tell her to go and retrive the money, nothing, they said they needed more info, what more info do they want? so I decided to send my daughter a money order and I went today XXXX / XXXX / XXXX to retrieve my money, they said it 's on hold and I could not get My money so I got back home and called the XXXX number again and they seem to put you with people with thick accents so it ; s difficult to understand and they tell me the transfer is under review, what are they reviewing I asked, I gave you all my info, she gave you all her info and you still wo n't release the money to her or me and I 'm the sender, it 's my money ca n't I get it back, the man says it 's under review again, that 's when I started to get mad cause they give you the run around, do they need the XXXX that much? so I told him he was no help at all and I guess I will have to see if there are any class action law suits or I will get a lawyer and we can make those XXXX dance. He then asks if there is anything more he can help me with so I hung up on him. Please help!
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| 05/11/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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i had call from impersonating irs and XXXX state police ( i found out the later ). XX/XX/XXXX when i return that call they told me i own {$3500.00} back taxesXX/XX/XXXX, it did not make sense. they told me send me latter XXXX, i never got it and told them. but i know mail does not come to me in the past. but if i hang up, warrant will be issue in XXXX. will have criminal records, even i am innocent it will cost me {$80000.00} later to fight, and need criminal lawyer. so they told me you have to send money asap by moneygram. so i sent {$1700.00} + {$35.00} ( fees ). Once they want me to send another half right away, i went to police and hand my phone to police officer then i learn it was scam. by the time i reach out to moneygram it was too late money has been taken away. if they really want to i know they can track it down, but the do not seem to care much. i am sure there is camera and can track it down who took the money but do not see any effort at all. ALSO moneygram does not do anything at all incidents like this or say you should never send money to government this way or mentioning scam like this which seems to be common, accepting money in limited info, example of extortions. so they do fail to explain the rules i think they are responsible as well for my {$1700.00} + {$35.00} ( fees ). they are part of scam. However credit card, XXXX are more strict. but this Moneygram ... all the numbers on receipts are not helpful. it is scary business like this exists! i do not want anyone to go through this. Please please help, thank you very much for your help.
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| 06/19/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
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XX/XX/20 XXXX {$300.00} Money Gram online money transfer # XXXX initiated debit card on my checking account at XXXX XXXX XXXX Receiver called an hour later saying Walmart in XXXX XXXX IL refused him money because his valid photo ID triggered some sort of fraud warning. My MG profile history online account still shows money ready for pickup. MG website Q & A : " Canceling a Money Transfer. How do I cancel money transfer? There are multiple ways to cancel a money transfer : If you sent the transaction online and you have a profile, log in to your profile and find the transaction in your transaction history. There is an option to cancel it on the Transaction Details page. How long will it take to get my refund for a money transfer? It typically takes 3-10 business days for the refund for a money transfer to appear on your credit/debit card or bank account, but may take longer. '' If XXXX 's XXXX authorized agent refuses service to some fraud reason ( not made known or declared to sender ) then transaction should not show open 2 days later. MG cancellation instructions quoted above are bogus ... no such option exists on said page my profile. Attempted resolution through MG website contact us form twice. No reply Email response from MG assigned case numbers XXXX and XXXX respond to you " shortly ''. Two days is sufficient time to respond to two separate case requests. MG should not be allowed to prevent cancellation of money transfer and immediate return of funds to checking under the excuse of fraud prevention regulations used by their authorized agent.
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| 06/01/2015 |
Yes |
- Money transfers
- International money transfer
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Web |
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On XXXX/XXXX/2015 I transferred {$650.00} dollars via MoneyGram to a recipient in XXXX. The intended recipient 's name is XXXX XXXX XXXX. He 's my uncle. The Reference Number for the transaction as appeared on the transfer receipt is XXXX. MoneyGram charged me a fee of {$14.00} for the transaction.
When the intended recipient went to the bank in XXXX to receive the fee he was initially told the Reference Number was incorrect. He called me from XXXX and I confirmed for him that the number was indeed correct. Due to the time difference he could n't go back to the bank. When he went to the bank the following morning, he was told the money had been paid out to somebody else. He called me and I immediately notified MoneyGram. MoneyGram claims to be investigating this fraud, but they rather seem to be facilitating the fraud. I have called MoneyGram XXXX times. Each time MoneyGram Reps put me on hold for at least XXXX minutes and then they disconnect the call. This morning MoneyGram put me on hold, XXXX for XXXX minutes, and then for XXXX minutes. MoneyGram has taken absolutely no steps to investigate this matter. XXXX days after this fraud happened, MoneyGram does not have proof of payment. If that is not facilitating fraud, I do n't know what is. I believe that MoneyGram is stalling, hoping that I 'll go away.
My name is XXXX XXXX. My address is XXXX XXXX XXXX, # XXXX, XXXX, MA XXXX. My day time telephone number is XXXX. I need MoneyGram to refund to me without further delay the entire {$660.00} I paid to MoneyGram for the transaction.
Thank you..
.
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| 02/28/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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I was transferring {$160.00} to a colleague in XXXX on XX/XX/XXXX using Moneygram 's online platform. Since Moneygram states that inclusion of the middle name is optional. I did not include the recipient 's name when sending the money. When the recipient went to receive the money, their agents refused to give her the money on the pretext that her ID had a middle name which was not indicated in the transfer.
The recipient requested me to speak to Moneygram 's customer service personnel to get this rectified. When I called them, I spelled the middle name several times as XXXX, but their employee entered XXXX.
When my colleague went back to receive the money, they refused to give it to her on the basis of the spelling mistake made by their own stuff. Upon learning this, I called them once again. This time they refused to rectify it because an earlier amendment was done. They told me that the only recourse was to cancel it. I pleaded with them to pay it as it was because I did not have any more money to send, but they declined to offer any solution to that effect.
I went ahead and canceled the transaction on XX/XX/XXXX. However, 9 days later today, they still haven't refunded me the money. I have called them several times but they insist I have to wait up to 12 days. Surely, a company that involved in money transfer should not hold on to someone's refund for more than 24 hours.
My recipient also made me aware that their agents were using this confusion to force her into opening a checking account with them. This is deceitful marketing.
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| 12/08/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
Servicemember |
|
On XX/XX/2018. I sent {$2000.00} to XXXX through XXXX to XXXX XXXX XXXX powered by MoneyGram using my debit card. My relative in XXXX was not able to pick up the money due to some error on MoneyGram 's end. So the next day, I went to XXXX located at XXXX, Washington on XX/XX/2018, to get a refund and try to send it again. I was able to get a cash refund which I sent it back immediately to the same location and person. Again the receiver was not able to pick up the money. So, I went to XXXX located at XXXX, WA again on XX/XX/2018 to ask for a full refund. The agent at that location called MoneyGram to get a reference number so that they would refund my money back. This time the agent told me that MoneyGram claims that the money has been refunded. The agent was on the phone with MoneyGram for couple of hours. They refused to refund my money back. At the end of the conversation with MoneyGram on XX/XX/2018 that they said that they have to investigate and told me to call them back on Friday, XX/XX/2018. So, today, XX/XX/2018 I called MoneyGram back and they provided me with a reference number. So the very same day I went to XXXX to get a refund but they couldn't refund it back to me. Again the agent at XXXX was on the phone with the representative for MoneyGram. The representative told me that now the time for investigation is 90 days and they can not refund my money back. I have to work hard for my money. I am sending this money to my relatives so that they can have a joyful holiday. I need answers and I need my money back.
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| 05/26/2016 |
Yes |
- Money transfers
- International money transfer
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- Money was not available when promised
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Web |
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I have been trying to send a money transfer of {$120.00} XXXX to XXXX for the 2nd time after having to cancel the 1st time due to pick up delays. Basically, although the transaction shows as " ready for pick up '' in the online app, and Moneygram has even collected the funds from my account, my sender has been unable to pick the money twice at large banking institution ( XXXX ) affiliated with Moneygram International. The recipient is basically being told that the number most be incorrect. Then, after having to send recipient the number for pick twice to no avail, I had to called the service line and to my surprise again they needed to verify my identify apparently due to suspicious activity. At the same time, I was transferred several times from the Hold Dept. ( Rep. named XXXX ), then Online Dept. ( Rep. named XXXX ), and finally they wanted me transferred back to Hold Dept. when I decided to end the call, and file this complaint.
The issue is that this is not the first time that I have to verify my identify, and it seems that Moneygram is not taking any steps to update their system after having re-verify my identity several times before. And, I am instead being told that this issue will persist and that they are sorry, which seems unfair to to say the least especially when we are talking a mere {$120.00} XXXX.
Bottom-line, I know of no basis to put me or my family through this needless hassle, and basically labeled as a " bad actor '' each time even after releasing the funds, and re-verifying my identity.
|
| 05/03/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
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Web |
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On XX/XX/2018, I successfully sent a money transfer in the amount of {$600.00} online using MoneyGram to a family member in XXXX That family member went to an authorized MoneyGram cash pick up servicer and was advised that there was an issue and the money could not be picked up. I contacted MoneyGram and was advised by Customer Service as well as the Escalation department that " the receiver has exceeded their limit for the area ''. When I asked what that meant, I was told that " MoneyGram must abide by all regulations, local, state and government and our system is showing that the receiver has exceeded their limit for the area ''. I continued to ask the Customer Service representative what regulation are they abiding by and where could I find this information and the Customer Service representative could not provide any additional information. I asked to speak to a manager and was transferred to the Escalation Department where I was given the same information but they still could not advise what regulation they were abiding by that referenced a person receiving funds had exceeded a limit or even what the limit was. I would just like to know what regulation MoneyGram is required to enforce regarding a person receiving funds so that I can be best informed when sending funds. How can MoneyGram state they are abiding by a regulation and not provide the regulation they are abiding by? The end result was that they cancelled the transaction and advised my funds would be returned within 3-10 business days.
|
| 03/08/2016 |
Yes |
- Money transfers
- International money transfer
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Web |
Servicemember |
|
On XXXX XXXX, XXXX I sent money, via MoneyGram, to my mother in XXXX. Unfortunately, my mother was not able to pick up the money because when she presented herself to the MoneyGram cashier, she was told that the money has already been picked up. My mother explained to the cashier that she has not picked up the money, and asked the cashier to tell her which agency disbursed the money but in vain.
On XXXX XXXX, XXXX I then contacted MoneyGram here in the U.S to file a complaint and asked for a refund ; an investigation was opened with the following case number : XXXX XXXX. The MoneyGram agent I spoke with said the investigation would last up to 90 days, then I 'll be notified of the result.
But I was never contacted by MoneyGram regarding this case ; I have been the one constantly calling to ask for an update. Everyone I have talked to at MoneyGram has been giving me the run-around. On XXXX XXXX, XXXX, I called again, and the MoneyGram agent I spoke to told me that my case was close, and that the investigative team concluded that the money was picked up by my mother. When I asked MoneyGram to show me a proof that the money was picked up by my mother, the agent said he could n't disclose that information to me. I also asked to speak with someone from the investigative team, but they refused.
I 'm completely disappointed with MoneyGram ; this unfortunate experience tells me that money transfers are not safe and reliable. I need help getting a full refund from MoneyGram.
Thank you, XXXX XXXX.
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| 12/21/2015 |
Yes |
- Money transfers
- International money transfer
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Web |
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Tried to send money to my niece in the XXXX XXXX XXXX XXXX for XXXX -- did it last year through MoneyGram.com. This year, I tried to send and got a message : " We 've encountered an error. '' We are unable to process your request at this time. The message says call XXXX. I did an spoke to a low-level customer service representative who indicated that my online account was " blocked '' and I could only send money if I go into a Money Gram location. ( Right. 3 days before XXXX and I am going to get out in the midst of crazy crowds to wire money -- really customer-oriented! ). My biggest issue is that she could not ( would not? ) tell me WHY!! There 's no fraud, the account I used is legitimate. She had no information and said " no one else would have any information either. '' First she offered to " escalate '' my inquiry and then she refused. I called a second time and spoke with an " XXXX '' who told me the same thing except this time she said the account was closed for " security reasons '' but could n't tell me why. I had her put me to a supervisor ( XXXX ), who said the same thing. Their ONLY remedy is to " send me to location. '' Total waste of my time -- I will do business with XXXX XXXX from now on. The documents I attached show : a ) an advertisement from them on XXXX/XXXX/2015 asking me to do business with them again and on XXXX/XXXX/XXXX where they RESET MY PASSWORD only to close my account! Perhaps they are the fraudulent ones and I am should be glad not to do business with them...
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| 09/26/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
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|
Web |
Servicemember |
|
This compliant is against XXXX. As an XXXX professional with the federal government it 's my belief that XXXX are knowingly committing fraud against customers.
I was conducting a transaction to wire funds to my son for school in XXXX XXXX different times prior to calling for assistance. The transactions did not go through with success indicating that I had to call for assistance. When at the select the option page ; credit/debit card or bank account I 'd selected bank account due to the lower cost which was {$25.00} versus {$45.00} for credit/debit card. The bank account information is linked to the account stored. My account is a combined checking/savings as many accounts are. When speaking with the tech assistant he had me walk through all of the steps I 'd previously attempted. At the end I received the same " We 've Encountered An Error '' message. The tech stated that I should contact my financial institution regarding the account. I stated that there 's no problem with the account. The tech told me that I should try it using my credit/debit card. I told the tech that I 'm an IT professional and I 'm aware of what is going on with their system. It 's my belief they have set something on the back-end of their system/servers that intentionally causes this error to occur when a member select a cheaper option allowing them to defraud and take advantage of customers whom may have loved ones in dire need of funds. If they are doing such I would believe this to be a form of wire fraud.
|
| 11/25/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/2015 I made a payment of {$60.00} through MoneyGram to put on my XXXX for my cell phone bill. I have been with XXXX now for over 4 years and I never had any problems until now. However, money gram transferred the money to my XXXX account but, XXXX said that they did n't receive any funds. Soon as I loaded the money on the card I called my phone company to pay my bill and they said that it was declined. Now that is impossible because Money gram verified that they immediately released the funds to XXXX and now the card says declined. So I immediately called Customer Service for XXXX and they had me on hold for a little over an hour. So once I finally reach a representative to tell them my situation they instantly tell me the system is down and that they 're having technical difficulties and they wont be able to access any of my information. So every day I called them and the same thing kept happening, either no answer or the line goes busy and the phone shuts off. Finally I reached a XXXX representative exactly 1 month later on XXXX XXXX 2015, and she accessed my account and told me that she actually saw the transaction that was made on XXXX XXXX 2015, but she could n't provide anymore information because they were still having technical difficulties with their system. But however she assured me that within 3 business days my money would be back in my account, and now here it is XXXX XXXX 2015, and still nothing has changed my account is still empty. Could someone XXXX help me.
|
| 01/23/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
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|
Web |
Older American, Servicemember |
|
This company XXXX contacted me on the phone. Ask had I applied for a loan? I said yes I had. They told me they could help and put me in contact with XXXX XXXX, the senior finance mgr., who then ask how much loan I need and what for. I told him to repair my car and pay some bills. I ask for {$1500.00} and he said no problem. Just go to my nearest Walmart. I went there thinking he would transfer money into my account after he took my banking information and personal things of my work and so forth. After getting to Walmart, he informed me that I had to pay the insurance amount of {$190.00} before getting the money in my account. I figured if I had to pay insurance to guarantee he get his money back, I may as well get {$3000.00}. He told me that would be {$290.00}. He ask me to stay on the phone while we made the transaction to Money Gram. After this was done he said he would call me back in 20 min., which he did to tell me XXXX would be giving me the loan. A person from XXXX called and asked me to verify my information. Then tells me that this is a loan company I 'm borrowing from and there will be a {$480.00} fee to pay before I can get this money transferred to my account. I refused and called back to XXXX XXXX XXXX for a refund because that is not what I was told from the beginning. XXXX XXXX continues to tell me if I pay this {$480.00} they will deposit money in to my account. This is the information given me. XXXX XXXX XXXX XXXX XXXX. XXXX XXXX Fla. XXXX, loan confirmation # XXXX
|
| 11/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Complaint for Moneygram Payment Systems Inc.
I sent {$10000.00} to my daughters account in the XXXX reference # : XXXX on XX/XX/2022 and on my receipt it says that the money will be in her account on XX/XX/2022 or sooner but until now its already XX/XX/2022 but the money is still not there. Its a payment for the house and I am accumulating fees because of the delay. I called customer service 6 times but none of them could help me. The people I talked to just said that moneygram is doing an investigation and waiting for resolution, case # : XXXX and XXXX. I sent {$100.00} today and it went through no problem. I asked to cancel the transaction for the {$10000.00} but they said that it can not be canceled because the money was sent to the bank already. I told my daughter to check with her bank and she went there personally and asked because moneygram told me that it was her bank who did not processed it. The bank told my daughter that there was no transaction made, because if there is, then it will just go directly into her account. Theres no one to talk to to speed up the process. Moneygram customer service said that the resolution takes 90 days!! I can not wait 90 days as I have to pay my house and I loaned that money myself. Please kindly help me to get a refund or have them deposit the money to my daughters account. Thats a lot of money and I dont know where to get the payment for my house. Your quick response regarding this matter would be very much appreciated. Thank you!!
|
| 03/20/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I been having issues when using MoneyGram. When the money is transferred it is never available to the receiver, even after getting a confirmation transfer reference number. I sent money to this person several times before and have not been so upset with the agent service that MoneyGram provides. These people are not aware why and rude. I sent a transfer on XXXX/XXXX/2016 at a Walmart site and it was a10 minute request and was told that the person can get the money with the reference number and their ID. What a surprise they called and said it was not available. I was told " under review '' by the MoneyGram agent then transfer to someone who could not speak English well. So I asked him to slow down, then he hung up on me, very RUDE.
The agent at the Walmart site when the receiver was also experience the same issue with the MoneyGram reps since I asked my friend. He indicated that the Walmart agent was not please, it took over 30 minutes, which is horrible service.
Therefore I sent an feedback for someone to contact me within the US. However, they had a person not in the US called. She could not explain why the money was not available and then had the nerve to said " because the person name was similar to someone else ''. This I find to be a false since I sent money to the person several times and never had this issue. This type of information can be consider damaging to my character and the receiver. Therefore, I need corporate with the US to contact me on this matter!!!
|
| 07/27/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
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|
My money transfer was put on hold, due to a " need '' for additional information. Tried to call them was put on hold for almost XXXX hours, so I disconnected the call and redialed their number. Then after refusing to let them transfer me again, I told the lady whom I was speaking to that she needed to help me out, and that even though it was unfair of me to wait, I told her that she could put me back on hold, instead she disconnected the call on me. So at XXXX I decided to call them back. I got through to someone almost immediately, only to be place back on hold and that was XXXX minutes ago. Money gram is refusing to let me cancel the money order also, placing it on " A hold ''. I feel like this is against my rights because they had no problem taking my money but now I ca n't seem to get it back. I do personally know the receiver of the money, so I have no worries about it being a scam. I am still on hold after XXXX minutes on this phone call. The representatives on the phone were also very hard to understand as they did not speak clearly and understandable. They were also asking very personal questions, I understand they are just trying to make sure nobody is getting scammed, but after I have personally confirmed that I knew the receiver and there was no way at all it was a scam, they should have had no problem sending the money through. I am very displeased with this company and will no longer be dealing with them, and the same goes for the receiver of the money.
|
| 09/20/2016 |
Yes |
- Money transfers
- International money transfer
|
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|
Web |
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i had a very bad experience with Money Gram co.
three days ago i send money from USA to XXXX they ask me for first and last name as required i did provide all the information same as my receiver ID the min i finished they took the money from my account. i checked their web site they said money is ready for pick up my receiver went to their location the next day they told her money is not ready for pick up yet!!!! after three days when she went back they told her we cant give you the money because there is no middle name in her order ( which is OPTIONAL!!!! in their web site you can check it ) AND SENT HER BACK so i, however she has their confirmation e-mail ID matches the first and last name i sent her my confirmation e-mail too.!!!!!!!! so instead of send her back they should notify me when i set up the transaction because the information they requested matches the receiver ID and confirmation ID.
when i called the customer service here they told we cant do anything for you go online CANCEL YOUR ORDER WAIT UP TO 10 DAYS FOR REFUND AND U CAN SEND BACK THE MONEY WILL BE READY FOR PICK UP IN 3 DAYS. 16 TO SEND MONEY WHICH DECADE IS THIS ITS 2016!!!!!!!!!!!!!!!!!!!
so either they do n't have the money available at that time or they want to keep it longer. i cant see another reason because i dealt with different co. and this is never happen to me before.
hopefully you can help me now my money stuck with them i cant get it back before 10 days so i can send it again.
|
| 09/30/2015 |
Yes |
- Other financial service
- Money order
|
- Customer service/Customer relations
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Web |
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|
I purchased a MoneyGram money order # XXXX for {$450.00} at Walmart in XXXX NJ and gave to my landlord who lost the money order and requested a replacement money. I paid {$15.00} to MoneyGram and requested a " replacement '' money order and they sent me check XXXX for {$450.00}. i tried to cash this money order at XXXX different check cashing businesses in New Jersey and none of them can cash. I went XXXX to a Walmart store who provides check cashing services and was advised the industry standard check cashing scanner can not read the check, the numbers are up too high on the check. I reported to Moneygram and they sent me another replacement check # XXXX on XXXX/XXXX/2015, another check that can not be read ny industry standard check scanning equipment. I have filed a complaint XXXX. I have asked MoneyGram to send my refund via money transfer to my local Walmart store via where they can provide me with a reference number and i can go into the store and pick up my {$450.00}, they are stating they only process refunds via check. That would be fine if I could cash the check and obtain my money which I am not able to do with their document. This process has been going back and forth for 30 days now and this is ridiculous. Moneygram is not trying to assist me with obtaining my money by sending me refund checks I can not cash. The numbers are way too high on the document and can not be read. Not even moneygram distributing retailers wo n't touch this check
|
| 03/24/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
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Moneygram international is discriminating against me and my family in their respective countries of residence at this moment.At the federal level moneygram violates DODD-FRANK the law of the land in the United States.Additionally my state, California has a much more strict interpretation of DISCRIMINATION in the provision of financial services available to the public at large.This offense according to my governments is one and possibly the most serious offense a financial company can commit.It is in a class of its own and is far more serious than theft, for example.
On XX/XX/XXXX Moneygram denied a transaction between me and my step-son XXXX, a transaction of XXXX dollars from XXXX XXXX XXXX to XXXX XXXX, XXXX, where my son XXXX is employed as an XXXX XXXX XXXX, XXXX XXXX.
Afterwards in a call to moneygram they explain they are following some nebulous law of either country..moneygram will have to prove this.
Moneygram instructed CVS via computer to not process the transaction.there were photos taken of the computer screen which are listed but not attached in the accompanying attachment.
REGARDLESS of any CFPB action in this complaint or criminal action on the part of XXXX AG ... .I am bringing a well thought, well planned, well -evidenced civil action against Moneygram intl prior to the 1 year statute expiration and plan on being represented byXXXX an international llaw firm who will stay with this case to the Supreme Court level if need be.
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| 06/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
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SUMMARY : {$3100.00} disappeared after moneygram.com transfer marked as successful, no response from Moneygram support ( case XXXX ) for 11 days at the moment of this complaint and I was told in Moneygram live chat I need to wait up to 90 days for any response from Moneygram support.
DETAILS : On XX/XX/2023 I made transfer ( ref XXXX ) using https : //www.moneygram.com/ of {$3100.00} ( from my debit card ) to XXXXXXXX TRY to XXXXXXXX XXXX of XXXX XXXX which admittedly was a wrong currency account ( USD while transfer receiving currency is TRY ). Correct XXXX for TRY was XXXX. Money should be in recipient account by XX/XX/2023 and Moneygram transfer was marked as successful. Money never not reached recipient accounts ( XXXX and XXXX ) and there are proofs as recipient account statements for these both accounts ( attached ). Recipient bank was not aware about this incoming transfer as well ( it is not in some pending state as far as we know ).
At this point I have not received any response from Moneygram support ( case XXXX ) for 11 days at the moment of this complaint and I was told in Moneygram live chat I need to wait up to 90 days for any response from Moneygram support which does not seems to be acceptable as long as I am or my recipient out of this pretty large amount of money. On XX/XX/2023 I specifically indicated in this support case that I will have to file CFPB complaint if will be no reaction from Moneygram support until XX/XX/2023.
|
| 08/31/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
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Hello, I have been a customer for XXXX for a few years as I've used the service to send funds monthly to cover medical and housing expenses for my elderly parents. On XX/XX/2022, I sent a transaction totaling {$1000.00} to a family member to collect on my parents ' behalf and the transaction was canceled and funds returned. I later found out that my family member is unable to accept funds from XXXX, which I was not aware.
I logged in late last week to send the month end rent payment and was asked to scan my ID, which I did. As I proceeded to send the funds, I received a message that " For security reasons, we are unable to complete this transaction online, by phone or at a location. Please try sending again in a few days. '' I tried again after a few days and still the same message. I called customer service and was told that the system has blocked me permanently.
I am a XXXX Plus Rewards member ( XXXX ) and have earned points toward discounts on sending funds so I've used this service exclusively. I've had no instances of fraud. I primarily send the same amount to the same people monthly and have no history of issues. To block me from accessing the service with no disclosure of the reason or an opportunity to review to see if an error occurred, and no future benefit of the rewards program, has created harm. Financial services should be accessible to all and if you deny access, I should be provided with a disclosure or reason for that denial.
|
| 05/08/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
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XX/XX/2019 XXXX XXXX ( DST ) MoneyGram Reference # : XXXX In the amount of {$50.00} with a {$6.00} Transfer= {$56.00} debited from my XXXX XXXX credit card. I sent this payable to my son, who has the same last name and resides in Hawaii, which means it was sent within the United States, from one state to another state.
MoneyGram processed the request and assigned it a reference number for pickup and showed it as " available '' when checked online. However, when my son tried to pick it up he was told that it was not going to be processed. It was still appearing as " available '' on their website.
This is probably the fourth or fifth time that this has happened and the amounts are not huge usually about {$20.00} to {$30.00}. They do not actually credit my credit card account unless and until I call them and request it. My bank approves the initial transaction and they for whatever arcane reason decide it should be rejected. It is their Fraud Department who makes this decision. There does not seem to be any rhyme or reason for their actions and whatever their reasons are-is a closely guarded secret. And there does not seem to be any way to reach these " Guardians of Fraud ''. This had happened a few times a couple of months ago so I stopped using them then I started to again and everything was alright until the last week. XXXX XXXX does not assign a transfer number unless a transaction has actually been approved by the sender 's bank and by XXXX.
|
| 07/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
I made a transaction through money gram to my wife, her card was shut off in her app so within 3 minutes the transaction was cancelled, I received an email from money gram stating I would have my refund within 24 hours, XXXXXXXX XXXX was the card I sent the $ from its the XXXX XXXX XXXX XXXX card I sent it to my wifes XXXX XXXX card, I received emails from both banks stating everything is cleared from this transaction and money gram is refusing to give me back my money this transaction was done on XXXX XXXX its now XXXX XXXX seven days have passed and they have refused to help through the online chat I was told they could expedite the process I spoke to a manager on the phone and no one will do anything, this money was sent to my wife for her to get home shes stuck XXXX miles from home and now has ended up in the hospital from a heat XXXX and our minor child is with her and this company refuses to give me back what was promised within 24 hours and their staff told me the process could be expedited and yet shes sat there a week now and I cant get my money back to either have someone help her get home or go to her myself and bring her home because in my opinion with all this prior emails etc I feel like this company is stealing my money when they refuse to refund me or even do anything in an emergency situation even management refuses to help I need my money immediately its not theirs to keep the transaction amount with their fees was {$250.00}
|
| 06/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
On XX/XX/22, I requested a transfer to {$2200.00} to my sister-in-law XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX A fee of {$26.00} was charged on the transaction so the total amount debited from my checking account was {$2200.00}. The transfer was accepted by MoneyGram and the money was sent to the bank or agent in XXXX XXXX.
When my sister-in-law went to pick up the money at the bank or agent in XXXX XXXX she was told that transfers in excess of {$2000.00} were not allowed and therefore they could not give her the money, not even {$2000.00} of the money.
I contacted MoneyGram and asked if they could reduce the transfer amount o {$2000.00} and credit {$200.00} back to me. I was told that this was not possible, that the only option available to me was to cancel the transaction and do it over again. I was also told that I would not be refunded the {$26.00} service fee.
MoneyGram holds themselves out as the expert in money transfers and they should have known of the {$2000.00} limit on transfers and prevented me from attempting to make a transfer for an amount greater than this, but they did not prevent me from attempting this.
I believe that MoneyGram had an obligation to inform me that transfers in excess of {$2.00} are not allowed and they should have informed me of this, and they should have prevented me from executing this transfer. Therefore, they should refund the {$26.00} fee to me.
Thank you, XXXX XXXX XXXX
|
| 06/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
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On XX/XX/XXXX I used MoneyGrams online transfer services to transfer money from my XXXX XXXX account to my regular checking account via my debit card the service state quick secure transfers to this date today XX/XX/XXXX my money is in transit. I have contacted both MoneyGram and my bank the amount I was transferring was XXXX dollars which I found out from my banks cards services department on XX/XX/XXXX that the have a limit on the amount I can transfer onto my debit card which is XXXX my bank has been amazing they raised my limit to XXXX for the money transfer to happen of course MoneyGram is stating that its moved up to their upper management level to be investigated as to why my transfer failed. I have contacted them ever day to get an update on my money if I found out myself what occurred why it failed then it should not take MoneyGram to find out what occurred but each time I speak to them they tell me it could take up to 120 days to return my money to me. Back in XXXX my checking account had been compromised and had to be closed immediately so I had all my money put on a XXXX XXXX card until my new account was opened and safe, so now my money is stuck in moneygrams system and with everything going on money is tight and this was the last thing my family needed to happen. I hoe you can find out more then I can and hopefully everyone who reads this will read the fine print encoded with MoneyGram services Thank you and good luckb
|
| 10/19/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I sent money to XXXX XXXX XXXX with MoneyGram on line service. This transaction was made as a direct deposit to a bank account. This type of transactions normally take one hour to be ready. after you summit a transaction the system generates a text message and an email confirming the transaction. This time was not the case. So I called immediately and I was told money was ready to pick up. I notify the recipient and when arrived to the location money was not there. Recipient wait and come back later by instructions of MoneyGram customer service and money was not there. This person almost lost the entire day trying to pick up this money. Transaction was made on XXXX XXXX. Since then, Id been calling MoneyGram and they been promising the same " that the money is there and is not ''. The recipient is been expending more money in transportation going to look for the money now. What it bothers me most is how the lie and play with me. Everyday I called the said something different and say they will fix it and hang up until they say the problem is fixed and after I hang up find out is not true. On XX/XX/XXXX someone said they cant do much, since they now open a case so now I have to wait for the response in 4 business day. TodayXX/XX/XXXXis almost a week now. People in XXXX needs this money since is a Donation from XXXX XXXX XXXX. I am very frustrated by their lack of responsibility and lies to the customers. My name is XXXX XXXX XXXX XXXX
|
| 10/29/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
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I was working for a man who sent me a check. I deposited the check, and he asked me to make XXXX payments to an " art supplier '' by the name of XXXX XXXX XXXX, address is XXXX XXXX XXXX XXXX # XXXX XXXX, OK XXXX. I sent her {$1500.00} and {$1200.00} through MoneyGram on Saturday, XXXX XXXX, 2015 from XXXX separate locations. The following Wednesday, XXXX XXXX, 2015, I looked at my bank account and the check that my alleged employer sent me had been returned, thus putting my bank account in the negative balance. Once that had happened, I received another check for the same amount, so I took it to the bank to see if they could call and check the validity of the check, and they called the other bank and without even providing the checks information, the other bank told my bank ( XXXX XXXX XXXX ) that it was most likely a fraudulent check. After seeing that, I went to the police department and gave the Officer all of my documents, emails, and texts. They told me this has been happening more than you would think, and that the bank should work with me so I do not have to pay for the fraud. The bank submitted a dispute of the charges to MoneyGram to try and get some, if not all of the charges back. They also told me to contact MoneyGram and see if they have the information from the person that picked up the money as well. I will also upload the receipts from both MoneyGram money transfers as well as the Police 's Case #.
|
| 02/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I have sent an international transfer using MoneyGram for family support to XXXX. The amount I sent was XXXX $ and it should amount to XXXX SEK. It is my first time using MoneyGram. I initiated the transaction on XX/XX/XXXX. The money was taken from my XXXX XXXX 2 days later, and I received an email on XX/XX/XXXX saying the money was sent successfully and it should appear in the receiver account at XX/XX/XXXX the most.
When the money didn't show up, I contacted MoneyGram and I opened a case with MoneyGram on XXXX. I got a resolution today on XX/XX/XXXX, saying there was an error on the MoneyGram side and they will return the transfer fee of XXXX USD. Still the money isn't showing on the receiver side.
I contacted MoneyGram today XXXX to tell them, the money still didn't show up and I wanted to understand if there was a mistake, what was it, when should I expect it in the receiver bank or if they have any transaction Id that I can use with the receiver bank. They provided nothing and the customer support hung up on me. They kept referring to the resolution email which doesn't answer any of these questions.
My family has called the receiver bank multiple times and there is nothing on their system. MoneyGram isn't allowing me any information that I can use for tracking, they claim the money is deposited and they can't provide me any document or transaction id that can prove that and at the same time.
|
| 05/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I made 10 payments in money gram to XXXX XXXX account and 4 of them are missing. I already talked with money gram and the XXXX XXXX office and they said they can do anything.
I have my receipt and I'm going to list here.
XX/XX/XXXX XXXX Reference number : XXXX Amount : {$280.00} Store : XXXX XXXX XXXX # XXXX phone number : XXXX XX/XX/XXXX XXXX Reference number : XXXX Amount : {$280.00} Store : XXXX XXXX XXXX # XXXX phone number : XXXX XX/XX/XXXX XXXX Reference number : XXXX Amount : {$280.00} Store : XXXX XXXX XXXX # XXXX phone number : XXXX XX/XX/XXXX XXXX Reference number : XXXX Amount : {$280.00} Store : XXXX XXXX XXXX # XXXX phone number : XXXX All payment were made through Money Gram. They said the payments were made but the dates that they provided me are incongruous.
The said that the payment on XXXX was paid the next day, the payment on XXXX was paid on XX/XX/XXXX, the payment on XXXX was paid on XX/XX/XXXX and the last payment was paid on XX/XX/XXXX. I asked why the dates are incongruous and he customer service person said that he doesn't know and that is what the system said.
I asked were is my money then and they said that they made payments and they can do anything about it. I asked for a transaction number to talk with the XXXX XXXX office and they said they can provide this information.
My refund from IRS was taken by them because I didn't pay. I have all my payments receipt.
|
| 03/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On Monday, XXXX, I sent XXXXUSD to XXXX XXXX XXXX through MoneyGram, Reference Number : XXXX. The funds were to be deposited to his XXXX XXXX XXXX account in XXXX XXXX, however, when Mr. XXXX went to the bank to collect them, he was told that his name was not correctly printed on the transfer, and that there were no funds to be released to him. Accordingly, I contacted MoneyGram this morning, XXXX, at approximately XXXX and requested that the transaction be canceled and the funds be returned to my checking account from which they were withdrawn. Although he said he would try to submit a refund request, the operator responded that the money had in fact been deposited into Mr. XXXX XXXX account and it could not, therefore, be refunded to me. He stated that MoneyGram has no means of returning funds already deposited in a bank account or to guarantee that they are delivered to the intended recipient, thus effectively leaving me with no options for either recovering my funds or ensuring that they are delivered to Mr. XXXX. When I asked the MoneyGram operator to send some kind of documentation of my phone call with him wherein I asked that the transaction be canceled, he responded that there was no way to do that. There is, therefore, no official record of my cancellation request. I need help either recovering my funds from MoneyGram, or ensuring that they are delivered to the intended recipient.
|
| 08/20/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
Dear CFPB I am formally filing this complaint against Moneygram against transaction # XXXX. I am from the United States and was visiting my extended family in XXXX XXXX. I did an online transaction so I could leave my parents with some money as a gift. I was flying out the very next day morning.. I received a verification call from Moneygram. I provided all the information they were looking for. They confirmed the transaction is approved. I later received a confirmation email that the money is ready for pick up.. At the pick up location they however told me the transaction is on hold.. I called Moneygram again and after frustrating 1.30 mins on the call and several disconnects I still did not get my money.. The service was outsourced to poorly connected third world country who were not at all audible or clear in their english. I was put on hold at least 10 times and disconnected several times. They finally cancelled the transaction citing the reason that why am I doing a money transfer when I am in XXXX and can give the money directly? Seriously? The money is in my bank in XXXX not in XXXX How else could I have given money except for a moneygram transfer. I am leaving without any gift to my parents and that means a lot in our culture.. Moreoever Moneygram has the audicity to hold my own money for 12 business days before refunding.. I want the strictest of legal action taken against Moneygram
|
| 09/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/XXXX, I sent {$100.00} on XXXX website to my mom in XXXX as part of a recurring transfer. XXXX took the money out of checking account & sent me reference # XXXX as proof of transfer, but they never deposited the money into my moms mobile wallet. I reached out to the mobile wallet company & they sent me all transactions that came into my moms account from XX/XX/XXXX through XX/XX/XXXX. XXXX didnt submit the money to the mobile wallet company. When I called them they said there was a delay so I should give it a few days. I got an email from them saying that there was a problem with the transaction, but they will not refund me any money. I filed a case asking them to give me proof that they sent the money to the mobile wallet company including confirmation number so that my mom will take it to her mobile wallet company & withdraw the money. After waiting for 30 days, they told me that I need to open a different case. Ive opened a total of three cases, but they have not provided the proof that my mom will need to withdraw the money from her mobile wallet. Each time I call, they keep asking to open a new case to get the proof of payment, but they refused to provide the proof. This is just {$100.00}, but what if theyve done this to other people who have gotten frustrated & given up? I would like a refund or the money given to my mom since theyve already taken the money out of my account.
|
| 02/08/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
Went to pay for a car using MoneyGram. I was to send {$1400.00} to an XXXX XXXX XXXX and according to the XXXX XXXX XXXX XXXX ID # XXXX email I was to call when I finished filling out the MoneyGram transfer form for further instruction. Once the payment was complete, I was to call them back again. Needless to say they received my funds on Friday, XXXX XXXX, 2016 XXXX CST ( XXXX XXXX, OK ) and the car that was suppose to be delivered on XXXX XXXX, 2016 did not arrive. I emailed the XXXX parties this morning and actually received emails explaining I have to send another {$1000.00} for insurance purposes. I explained I no longer want the car and said I would appreciate a refund via a MoneyGram transfer since it has not been 72 hours. I am still pending an answer. Further, I started looking up addresses, emails and the phone number realizing the emails have been used for a couple of years on this XXXX car scam. I already called MoneyGram this morning and they said I should have called within 30 minutes of making the transfer. I said the car was n't going to be delivered until yesterday. So how was I suppose to know to cancel? I gave MoneyGram the reference number and they said the money was received. Sorry that is all we can do. The MoneyGram was sent through WalMart and there is nothing anyone can do to refund the money. This is a true scam and thousands of people have had their money stolen.
|
| 05/14/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
On XX/XX/2015 at XXXX i sent a money gram of XXXX to XXXX XXXX . When the person that was suppose to recieve the money went to pick it up, she was told she could not do so because her name is on some federal govermnent list that prevents money gram from doing business with her. She was advised that she would need to return with more information to to identify herself. She then notified me that she had been denied receipt of the money that i had sent to assist with a family menber funeral. I then called and was given the run around stating that she need to return with more identifiation in order to collect this money, and was given a number for the agent there in XXXX to call in order for a money gram agent here in america to call her back. All of that was done and still the money was not released to her saying that money gram still needed more info but not able to tell her what more they needed. I then called Money Gram for the second time and at that time requested that my money be refunded to me since i was the one that sent the money to her. The money gram agent told me she could not give me back my own money cause this lady name is suppose to be on some Federal Government List. As a result i have not been refunded my money and they are still refusing to release the funds to whome i sent it to. Iam not a rich woman therefore i can not afford for Money Gram to not refund me my mone back.
|
| 05/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Hello, We have tried to transfer money through Money Gram to help people in need in the XXXX. The transfer did not go through with no reason and refund has not been completed yet. Money Gram claims that the funds were returned to XXXX and XXXX claims that they have never received any refunds. We have been on the phone over 10 hours with both financial institutions. We have emailed, faxed, called, twitted to solve the issue with no luck. We need the Bureau`s help to get our money back and to stop this fraud.
Transaction date : XX/XX/2020 Amount : {$300.00} Money Gram transaction Number : XXXX The last response from Money Gram : From : XXXX XXXX Sent : Tuesday, XX/XX/2020 XXXX XXXX To : XXXX Subject : XXXX Case XXXX Dear XXXX XXXX XXXX , Thank you for your communication to us detailing your concerns associated with MoneyGram International XXXX
You have stated that you have attempted to request a refund for your transaction XXXX in the amount of XXXX ( USD ).
Our records show that on XX/XX/2020 we received a charge back request from your bank. Since your transaction was rejected by intended receive party MoneyGram accepted the charge back and funds were returned by your bank.
If there are any issues we would advise to contact your financial institution for assistance.
Thank you, XXXX Executive Escalations Specialist IV ______________________ MoneyGram International ref : XXXX : ref
|
| 04/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/XXXX, I made a International money transfer at XXXXMoneygram to be sent to XXXX. My receiver was to be sent XXXX dollars. I was provided a reference number once this was completed.
When my receiver was visiting the XXXX in XXXX to pick up the funds, they let them know that the amount was too much for this one transaction. Because of this Moneygram updated the transaction as completed, saying the funds had been picked up.
I called Moneygram and let them know that the receiver was unable to receive the funds and to allow it to be redone. They left a note on the transfer that XXXX XXXX would need to call Moneygram to verify the transaction once the receiver was at the store again.
They tried to pick up the funds again but XXXX XXXX informed the receiver that the funds had already been picked up. I call Moneygram again to let them know of the situation and try to cancel this transfer but they let me know that they would need to start a investigation to see what happened to the funds. I asked if there was a receipt generated at the time the funds were picked up and they said they had no receipt showing. How can that be transfer is showing funds were picked up if there is no receipt at the time of pick up?
I am filing this complaint in the attempt to recoup my funds since Moneygram indeed still has my money in there system.
Any help would be greatly appreciated. Thank you!
|
| 04/28/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XXXX/XXXX/2016, I was contacted by someone trying to pose as XXXX, which is a legitimate company. They reached out via email to me and stated that they would send me a check for {$1700.00} which I was to deposit and and use for when I acted as a mystery shopper ( I have all of the email and text correspondence saved and can be submitted at your request ). ON XXXX/XXXX/2016, via USPS priority express 2-day mail, they sent me instructions on my role as a mystery shopper and a check for {$1700.00} ( I have the check, both in hard copy and electronic form that can be submitted ). The postage account was to a company called XXXX LLC with permit XXXX XXXX. They tried to cut off the return address but it is labeled as " XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, TX XXXX-which is the address for the XXXX. I deposited the check into my bank account on XXXX. Due to my concern that this was a scam, I did not proceed until I saw the money in my bank account, which occurred on XXXX. On XXXX, I went to the Walmart on XXXX XXXX XXXX, XXXX IL to send {$1400.00} to XXXX XXXX, in XXXX TX, XXXX via MoneyGram. The reference number is XXXX. On XXXX, I was notified by my bank that the check was not real. I contacted Moneygram but the money had already been received. I spoke with my bank but they were unable to stop the payment or retrieve the money since it had already been distributed.
|
| 09/07/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I had send money via MoneyGram to someone. The time of completion of request on the receipt was XXXX on X/X/15. I called the company at XXXX on same day to cancel and get a full refund. I was on hold for 2-3 minutes. The phone rep came on line and it took him another 10 minutes to process the refund.
I picked up my funds minus the fee of {$11.00} the next day.
I have since then called the company and per the manager, I should not be getting the fee back because the transaction completion went over 30 minutes.
Note : With his poor comprehension skills, it was very difficult for him to even state this statement to me, but this is the best I could make out of his words he was throughing at me!
I found it very thought to explain to the non native speaker of English on the phone that I had initiated the refund call within 30 minutes and that should be looked at and not the time it took for the phone rep ( another person who could barely speak English ) to process the refund completely.
It appears the manager was not even aware of the 30 minute refund policy on back of the re riot.
FYI- Please note that before speaking with the manager I was initially speaking to another phone rep who told me that I should not be getting the fee back as I called 2 days after the event.
This is not true as there is no statement on the receipt that tells you to call back within one day for any dispute.
|
| 10/08/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
i bought a puppy from an online site XXXX last night and the whole thing was a scam. We agreed on {$270.00} for the dog and the seller said he would pay all traveling expenses including flight ticket and delivery agency. At first he said i would pay the agency in person with cash when the puppy was delivered to my apartment but then a few hours later he requested that i pay using money order. After i sent the money order of {$270.00} a got a confirmation email saying they had received the money and the puppy was on the way. Within the next few hours i got another email saying the flight was delayed and would n't arrive until this morning at XXXX The owner said he would pay me {$30.00} because of the delay. This morning i got an email requesting that i pay an additional {$500.00} for insurance of the puppy 's delivery. The owner insisted i pay this or the puppy would n't be delivered. I replied with " I 'm not paying anymore money until i can see the puppy with my own eyes. He got very frustrated and began threatening me by saying he is going to press charges against me for animal cruelty. i told him how could i have done that when i have n't even seen the puppy? After all of this was over I realized it was a complete scam and they had taken my money. I have emails and texts from the seller and from the delivery agency to prove my case. I just want my money back. That 's it!
|
| 10/25/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
To whom may concern, I went to one of the XXXX locations at XXXX XXXX XXXX XXXX XXXX, XXXX, NY XXXX for wire transfer money to my family overseas. I personally counted my cash 3 times before the arrival of the location. I was also the only one who touched the money before giving it to the owner of that business. I handed the exact {$20000.00} cash in a combination of {$100.00} and {$50.00} bills to the owner who runs this business. He first told me that he has a " Special way '' instead of going through the Moneygram system. I asked him what that means, he responded with he could make this transaction off the book so IRS won't know I have such a transaction. He then took my money and secretly counted it by doing it in a blind spot of all cameras and didn't let me look at it. He then put the cash into a cash counting machine and told me that I only gave him {$15000.00}. That's {$4400.00} MISSING. I confronted him and wanted him to see if there is any miscount, but he insisted that this was the exact amount and denied that he stole my money. I called the police then the police checked the camera and told me that they couldn't really tell anything because the camera didn't catch anything due to he was hand counting it in a blind spot before put it into the cash counting machine. I need help!! We can't let this happen!! I want my hard-earned money back!!
Sincerely, XXXX XXXX
|
| 08/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
On XX/XX/XXXX at XXXX XXXX MST I sent an international money transfer with Moneygram Online for a total of {$1000.00} USD to a receiver in XXXX. She received the money the following day in her account. For some reason without me requesting it and no issues with the funds from my bank account, Moneygram decided to cancel the transaction over two months later on XX/XX/2020. This has caused the receivers bank account to be suspended and Moneygram said they had no option but to refund me the money even though I never asked for a refund and that it is more than two months after the original transaction took place.
This has caused undue stress on both the sender and receiver, for one I had to send a new {$1000.00} transfer to XXXX on XX/XX/2020, not using Moneygram at a cost of {$17.00} to me.
The receiver still has her account suspended by her bank and Moneygram has offered no support or explanation of why this transaction was canceled more than two months after successfully being deposited in her account.
The phone support claims that the financial institution rejected it but her bank is claiming moneygram canceled it ... the money was in her account and processed fine until Moneygram tried to take the money more than 2 months after the transaction was successful.
I included in the attachments which have the reference numbers and the dates of the transactions.
|
| 05/11/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2018 I performed a wire transfer with Moneygram. Within seconds the funds were removed from my account as the transaction was completed. Moneygram withdrew {$540.00} from my account. Literally, 10 minutes after the initial transaction, the recipient was not allowed to retrieve the funds. I contacted Moneygram to inquire why the transaction was canceled, and I was informed that the system canceled it and no further information was available. At that time I requested a full refund. I was told that it will take 10 business days for me to retrieve my funds back. I feel as though I have been scammed. How is it possible for them to deduct my funds only to cancel the transaction in a matter of minutes. Why wasn't the transaction disallowed before the removal of my funds. I feel that Moneygram is capitalizing on the interest of my funds. My bank will not acknowledge my dispute because Moneygram representatives are informing me that they can't provide any form of documentation to show that my transaction was canceled. The 5th representative basically told me to " take his word, I will get a refund ''. This is beyond frustrating that no one at this company can explain wy the transaction was canceled, nor can they explain why I have to wait 10 days due to their error. I am now forced to deal with numerous adverse charges into my account. This is a horrible business.
|
| 09/22/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
Upon attempting to legitimately transfer funds to my mom, the transaction was cancelled and my MoneyGram account was suspended. I have not committed a fraud, and my transaction should not have been flagged as fraudulent. My mom and I called money gram and spoke with someone in the XXXX named XXXX, transferred me to XXXX, with online services. XXXX stated that she can only speak with the account holder, when my mom asked what department was reached. XXXX obtained my name, dob, and phone number then asked me to hold for 2-3 minutes. She returned, stating that MoneyGram was not comfortable with completing the transaction, and for security reasons, cancelled it. She added that the refund was approved and {$1400.00} would be returned to the account within 3-10 days. She added that I should go into the store to complete the transaction. When my mom asked her what was the name of the company we reached, and to speak with a supervisor, she repeated what we overheard her being coached to say, that they could not conference the call and she could only speak with the account holder. I told them that I am the account holder and my mom has permission to speak. My mom asked to speak with the person who was coaching her, XXXX then stated that she will have to disconnect the call.
If the transaction itself raises a question, why is it ok to sent it from a MoneyGram location.
|
| 06/03/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
My father wired me {$20.00}, from XXXX in the middel XXXX ; while I was in the XXXX. I for got and drove back to XXXX without picking up the money. I have tried to get my money for the last 20 years. I was told that my dad would have to write for it. My father is at this time my father is in his XXXX. I told them it was sent to me I should be able to pick it up and why have n't you sent it back to the sender? I was then told that I would have to go back to XXXX in order to get the money. That no matter what the money has to be picked in the state it was sent to. Then as time went by Money Gram informed me that I ca n't pick the money up no matter what I do, and I might as well let this situation go unless I get my father to write and request the money, I will never get my money. They have refused to even be civil about the situation amd extremly rude, and hang up on me. Money also refused to tell me where to file a complaint. I just happend to see this on a money gram recept. I found myself wondering how many other people this has happend to!! And it is a issue that should be looked into. My dad is now XXXX years old, at the time the money was sent he was in his XXXX 's. And for awhile we were so frustrated with how we were treated. Even when I asked to please have a written policy sent to my email so that I can see for myself why I could n't pick up my money.
|
| 03/29/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I am currently unemployed, so I am looking for work. I received an email about a XXXX XXXX position on XXXX/XXXX/XX/XX/2015. I requested more information and and received additional details and some paperwork to complete from XXXXXXXXXXXX. After I performed some research on the company and not finding anything negative, I completed their paperwork on XXXX/XXXX/XX/XX/2015 and awaited further instructions. On XXXX/XXXX/XX/XX/2015, I received an email advising that I had been chosen as a XXXX XXXX. I next started to receive calls from XXXX XXXX XXXX XXXX XXXX XXXX who started the training process of me initially processing checks for their customers as well as funding loans. I was also contacted from XXXX XXXX XXXX XXXX. They wired funds to my account on XXXX/XXXX/XX/XX/2015 and XXXX XXXX to Money Gram this to XXXX of their customers. This was done today XXXX/XXXX/XX/XX/2015 and the Money Gram reference # XXXX. Shortly after the funds were sent, they reversed the initial funds from to my account. The amount of my loss is {$990.00}. Please let me know if you need additional details or if you have questions. This company is still in operation doing business as usual. I would like to see them taken down as they stole my hard earned money and are still using the same website, phone numbers and email addresses. I would like to help out as best I can.
|
| 06/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2022, I sent a money transfer in the amount of {$1000.00} through Moneygram to a relative in XXXX. Moneygram debited the funds from my debit card within minutes. However, the receiver was not able to pick up the money. After contacting a Moneygram agent via phone they stated that the transaction was under the review and that they needed to talk to the receiver. I decided to send the money using another company. The next day XX/XX/2022, I called Moneygram to request a cancelation of the money transfer, the moneygram agent gave me the same generic information that the transaction was under review and that within 24 hours they would have a resolution. I called back a couple more times last week, and today Monday XX/XX/XXXX when I called in the afternoon, again the agent tells me that the transaction is under review and that in less than 24 hours they will have a resolution ( this is the 3rd or 4th time an agent has told me this ). It appears that this company is acting in bad faith and is deliberately refusing to process the cancellation of my money transfer and is sending me in circles and providing me with inaccurate information from what is listed on their website regarding their cancellation policy. I am filing this consumer complaint in order to obtain cancellation and refund of the money that Moneygram charged from my debit card.
|
| 11/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
About a year ago, after a successful transaction sending money by MoneyGram to my relatives out of country, I was notified by MoneyGram that the transaction was cancelled. Next, I was told that I can not use MoneyGram services to send money in the future. I wanted to know the reason behind the decision that no one from MoneyGram has provided me.
On XX/XX/21, a friend of mine sent me money from back home. Today on XX/XX/21, when I went to cash the money, I was told that a problem occurred and that MoneyGram will contact the sender and will refund the money.
While MoneyGram may retain the rights to process or decline any transaction sent through its system, it shall not violate any federal, state, or local laws. I believe that I am being discrimanated or I would like to know what I have done that restricts me from sending or receiving money through MoneyGram. I have not done anything wrong on any transaction I made through MoneyGram or any other businesses. I am subject to profiling and discrimination by MoneyGram and it is against the law. Once again, I am asking MoneyGram what terms of the agreement were violated and to stop this practice of discrimination and profiling. I am waiting to hear from your office and looking forward taking this matter before the court if your arbitration can not bring clarity to this issue.
Thank you so much.
|
| 05/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Using Moneygram.com I sent money to receiver XXXX XXXX Reference Number XXXX, send amount of {$1100.00}.
The receiver when to bank to receive the money, she provided the reference number and filled out Receive form, after this- she was advised that they do not have XXXX and she needs to come another time.
less than 1 hour from the time she left the bank/moneygram location, the money were withdrawn but not by the receiver!
Bank Name : XXXX XXXX Address : XXXX, XXXX XXXX. No : XXXX, XXXXXXXX XXXX I called XXXX to raise the complaint. They never asked for the location of the bank.
Problem : XXXX says there is no issue because the reference number is provided and money was withdrawn.
They are not looking deeper to see if they have an issue with MoneyGram representative stealing reference numbers.
The receiver provided the necessary information to the bank/MoneyGram representative and they had all the information needed to withdraw the money : ( 1 ) reference number and ( 2 ) Receive form signed by the receiver.
Even though, it was mentioned that we believe the " reference number '' is stolen by the MoneyGram representative, MoneyGram never asked about the location of the bank Second Problem : I have requested the necessary information used to make the determination, but no results.
See attached email resolution from MoneyGram
|
| 07/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
on XX/XX/15 at XXXX I sent {$300.00} through MoneyGram , sent it to the bank account of recipient as done before. On XX/XX/XXXX around XXXX, recipient called me and stated she had not receive the money. She called her bank and they research and could not locate the deposit. I called MoneyGram around XXXX, waited over 20 minutes for an associate. I was not satisfied with answer provided, asked to speak with supervisor ( XXXX ), he stated that their system shows it has been deposit, then came back and stated that there was a delay and they will have to open an investigation which will take 90 days to resolve!! They will not give me my money back until after their investigation about 90 days!! This is ridiculous, I need that money for my family and MoneyGram is not giving it back. With this situation ( pandemic ) my family needs the money for medicine and how am I going to be able to get another XXXX just like that?? I believe this is an abuse to the customers, however they are using our money but in situations like this ones at the moment it's not even humane..If there is a delay then the money is there with either MoneyGram or the bank but neither one of them can't locate it????
This is not fair, we all work hard to support our families and needs, I will never deal with any financial institutions like MoneyGram.. used them for years!
|
| 08/22/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
To Whom It May Concern : On XX/XX/2020, I use MoneyGram Payment Systems, Inc service to send a payment to XXXX towards my loan which was due on XX/XX/2020. When my due date passed, I contacted XXXX, and they verified that no payment was ever received. After finding out the payment was miss applied, I contacted MoneyGram Payment Systems, Inc on XX/XX/2020, and requested that they put a trace to see what address my money was sent to and the associate told me to call them back on XX/XX/2020, and they will have a status. So, I decided to research further and discovered that the payment was sent to the wrong merchant ( XXXXXXXX XXXX XXXX ).
On XX/XX/2020, I followed up with MoneyGram Payment Systems, Inc again and the agent still could not supply any information on the status.
Furthermore, I am requesting MoneyGram Payment Systems , Inc to issue a FULL refund because they failed to process my payment correctly, sent to the wrong Payee, and thirty-two days past my due date. Not to mention, it defeated the purpose for which I authorized because MoneyGram Payment Systems , Inc failed to carry out service in a timely matter. Due to MoneyGram Payment Systems , Inc negligence, I had to make another payment on XX/XX/2020, to avoid ruining my credit and to stop the collection calls I was receiving each day from XXXX.
Regards, XXXX XXXX
|
| 11/04/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
OK hope this works this time. Been looking for a puppy XXXX for 2 years. Fri came across XXXX We converse and emailed for 2 days before we made our decision. Sun we agreed to pay the XXXX. In the initial email it takes all we have to pay is the XXXX to get the puppy with akc papers bc the company has coupons for free shipping for the puppies for Mon Wed and fri. Sun evening I moneygramed XXXX to XXXX. Mon morning I got email saying thankyou for choosing them and that they were doing the paper work on the puppy and they will take him to XXXX pet movers by Wednesday. Wednesday morning come and I get a email from pet movers which is saying that I have to pay XXXX for insurance on the dog. I told them I ca n't afford that. I emailed XXXX and told them what XXXX said and that I ca n't afford that and that was n't in the email or the website. Get email back from XXXX saying they are trying to work the money situation. I replied no I just want a refund. Never heard nothing else. Thursday morning I repeatedly called and emailed XXXX. They blocked my calls and my daughter calls. I call private and finally got an answer after about ten tries. The people saying I can get my money back on ten days. They had me on speakerphone. The playing rap music in the back loud as XXXX laughing talking mocking me etc .... Needless to say I 'm out XXXX
|
| 02/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I hereby ask you to protect American customers and consumers from this fraud-like Organization ( Moneygram ). It is an online money-transferring business. I have submitted the transaction on the XXXX of XXXX in the amount of XXXX XXXX It is quick and small help intended for my XXXX. Although the transaction supposedly takes XXXX days, I have proceeded with the transaction.
But today is the XXXX of XXXX, and it has been XXXX days since I made the transaction. I have received an email on the XXXX saying that the transaction had been approved after XXXX days, and my mother came and tried to pick it up. However, the teller informed my mother that MoneyGram hadn't released the transaction. It is still pending at the Moneygram system.
I have filed a complaint on the XXXX around XXXX am, I have never heard back a response. I've contacted Moneygram the following day, on the XXXX of XXXX, and customer service threatened to cancel my transaction without a service fee refund, or I have to wait XXXX more days to solve it. I have no problem canceling the entire transaction. However, I have no desire to pay a fee for these unprofessional scammers.
I hope CFPB looks into it to protect individuals from the inadequate organization with false promises, terms & conditions, and irresponsible threatening behavior towards consumers & customers.
|
| 10/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XXXX XXXX, I sent {$450.00} to my wife in XXXX through MoneyGram , I got my confirmation number with assurance of money being available to receiver in 1to 4 business days. After a period of time or day/days of waiting, I called MoneyGram and also tracked the transaction but there was nothing wrong with the transaction. Receiver called the agent but was told, MoneyGram never released the money to the agent in XXXX I spoke with some representatives and I was told the third party/agent in XXXX where the receiver supposed to receive the money, need to be investigated for as to why the receiver didn't get her money and I must wait after 90 days to get refund. Why must I wait for 90 days for doing legal transaction? .I asked for MoneyGram terms and conditions reference page/policies regarding to 90 days money withholding due to investigation but they couldn't give me any policy reference page. Unclaimed transfer after 90 days expired but in this case not so.They always subject me to unreasonable customer abuse for no reason, custom abuse is unlawful and not right. Anytime I sent money they suspect fraudulent activity without any proof. Countless times they cancelled the transaction without any tangible reason. Why must you hold up my money to investigate a third party agent. I really need to know because this abuse is unethical.
|
| 12/11/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
|
|
XX/XX/XXXX My money was stolen and used to make money orders that were transferred else where. I contacted MoneyGram, the company that transferred the transferred the funds as well as the company to which the money orders were drawn on. the representative refused to help me and deleted my MoneyGram account, thus destroying the history of these transfers. the money orders were stolen to begin with I never authorized the use of my information or funds to create the money orders. the money orders were purchased from XXXX XXXX in XXXX XXXX, LA, I was able to obtain receipt copies of the purchase. XXXX XXXX was unwilling to provide any assistance other than the copies of the receipts. There are six money orders in totaling which add up to the amont of {$2500.00}. I filed reports with the police as well as FTC, which announced that MoneyGram will have to begin to reimburse consumers, for facilitating fraud and allowing money to be displaced. All and all the receipts are as follows all made on Terminal XXXX : {$500.00}, {$500.00}. {$490.00}, {$490.00}, {$490.00}, {$10.00}.
On XX/XX/XXXX I sent an email to MoneyGram about this again, and filled out a Money Order Search document, and was charged {$40.00} to try to located the fraudulent items which were created from money stolen from me and were transferred to someone own to me.
|
| 12/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XXXX XXXX I went to XXXX # XXXX to ask for the service of send money to another country. XXXX offered me the service using Money Gram.
I provide the recipient 's information requested for an account deposit, including name, location, bank and account number.
XXXXMoney Gram promised me that the recipient will have the deposit by XX/XX/2023.
I provide my identification and confirm the recipient information.
I sent {$500.00} and XXXX charge me {$8.00} transfer amount. Total XXXX charge me {$500.00} cash.
XX/XX/2023 I contacted the recipient to let her know about the transaction.
XX/XX/2023 recipient did not see the deposit in her account.
XX/XX/2023 I call Money Gram ( XXXX ) to ask for information about the money because the recipient has not received that in the bank account provided. Someone with Money Gram told me that the money is not longer with Money Gram but they don't know where is it and they open a case.
XX/XX/2023 The recipient has not received the deposit in the bank account. I call Money Gram asking for any information but who took my call said that they don't know where is my money but there is a department working on mi case. I ask for an email or phone number to get comunication but this information was denied as well.
XX/XX/2023 I'm filling this complaint.
Reference number XXXX Case number XXXX
|
| 12/22/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I have an online account at MoneyGram and attempted to log on to complete an international funds transfer. I could not log in at all and kept getting an error message saying to try again later. I called the company and after several minutes, the rep told me my account had been " permanently closed '' and that I should try another money transfer company. I asked why this occurred and was not given an answer. I asked to speak to a supervisor. The rep said none was available, but there was a person there with more " authority '' than the rep. I spoke to that person who gave me the same blanket response. He eventually said sometimes accounts are closed for the " protection of the consumer. '' I explained that I personally knew the person I was sending the funds to and asked for the close to be lifted. He said he could not do it and directed me to the website 's customer support section. I filed a complaint there, got a " support tracking number '' but have had no response. I also went in person to a MoneyGram location the next day XX/XX/18 to attempt to transfer the funds, but the transaction was cancelled and would not go through. I send funds frequently internationally, as I am a XXXX and send these funds to the people we support there. I need this service to be restored and I need to be able to access my online account.
|
| 05/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Date : XX/XX/2021 Time:XXXX ( Mountain Standard Time ) Amount : {$200.00} destination : XXXX.
I was sending these funds to my brother for a funeral. I received an email confirmation that the transaction had been sent successfully.
Date : XX/XX/2021 Time : XXXX ( Mountain Standard Time ) Email notification from Moneygram : Transaction had been canceled.
I called Moneygram and they said that the receiver had rejected the funds.
I called my brother and he stated that he did not receive any notification of the funds I was trying to send.
Complaint : 1. Funds were removed from my account immediately.
2. The transaction was canceled by Moneygram 3. Why are the funds not returned to me immediately? Why do I have to wait for 3 to 10 business days to receive my funds when Moneygram is responsible for intercepting and canceling the transaction?
My personal thoughts on this : My brother is a banker in XXXX. He informed me that there are people in IT who intercept transactions to trade ( Bitcoin/cryptocurrency trend ) and make profits before returning funds to the consumer. This is wrong if this is what happened here. I request that this be investigated because if you look at complaints that have been sent to XXXX and other platforms, more and more people are coming forward to say, something is wrong with Moneygram.
|
| 04/11/2018 |
No |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
XX/XX/XXXX I received a text from Moneygram indicating that I had been sent money ( from a friend, I was expecting this notification ). XX/XX/XXXX and XX/XX/XXXX I went to three different locations listed on the website in the XXXX virginia area -- none of which were working ( all CVS ). Because my mother is ill I came to Ohio. XX/XX/XXXX I went to the Moneygram website and found the listed locations in Ohio. I first tried XXXX -- they said they were planning to be a money gram site but had not yet gotten activated. XX/XX/XXXX I then went to local CVS. Their money gram was up and running., Despite the fact that I had the senders name, my name, the amount, and the 8 digit confirmation number, my request was denied because ( 1 ) I didn't know the middle name of the sender and ( 2 ) " the money was sent to Virginia , not Ohio '' The person that I talked to could not help me further. The instructions in the text I received were to bring my driver 's license and the confirmation number. I've asked the sender to cancel the transfer but I don't know if he will be able to do that.
Moneygram should not post on the website locations that are not actually operational. Further Moneygram should not advertise itself as a national/international transfer organization since it can't handle interstate transfers appropriately
|
| 09/30/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
On Thursday XXXX/XXXX/16 I attempted to sent {$200.00} to my Fiancee in XXXX on line by MoneyGram. I received an email saying that I should call MoneyGram to complete my transfer. I call an spoke with a lady who asked me many personal questions about myself including questions about my fiancee. I was told the reason why I had to call was because it was my first time sending money on line. I told her that was wrong it is my second time because I went through the same thing the first time. After answering all of the questions asked I received an email at XXXX XXXX saying : Your transfer has been sent. Give your receiver the reference # : XXXX and she will need the reference # and their Photo ID to pick up money. At XXXX XXXX I received and email from MoneyGram saying : Your transaction has been canceled and will no longer be processed and if I have questions to call them. I called them and the response was Money was not comfortable sending the money to your fiancee. What does that mean?. For the record I send the money from my bank account using my debit card. Why do I have to wait for XXXX to 10 days when the money was immediately debited from my bank account? What happens to my personal information that the employee of MoneyGram who was in another country asked me? What is the real reason for the cancellation?
|
| 04/17/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
This is complaint about MoneyGram. On XX/XX/2018 I did online international transfer in amount of {$5600.00}. After I did transaction I received a call from MoneyGram to verify transaction and after verification Ive been told that transaction is approved and I will receive confirmation email in couple minutes with reference number. I waited for 3 hours and didnt get confirmation email. I checked online and MoneyGram had stated error on transaction without explanation of error. And I didnt receive cancellation email. I called customer service and Ive been told that transaction exceeded limit and the transaction had been cancelled due to internal and external errors. But the next day MoneyGram withdrew the transaction amount from my bank account. So I called MoneyGram and they told me that my money will be refunded in 12 business days. Now I really dont have enough money on my bank account to run my business efficiently because of MoneyGram. I dont have enough money to complete this transfer by other options and it hurts my reputation from my business partners and I am suffering business losses. Who will cover m business losses? MoneyGram does unprofessional business with customers. This whole experience with MoneyGram is very bad. My advice to everyone do not do any business with MoneyGram at all. Thank you.
|
| 08/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/23, I made an international transfer of {$480.00} using Moneygram to my sisters bank checking account. Per transaction receipt, funds should have been available on XX/XX/23 but the recipient apparently never received the money. On XX/XX/23, I called Moneygram and filed a claim in regards to the funds not being received. On XX/XX/23, Moneygram issued an email stating, After conducting our investigation, we have determined that an error may have in fact occurred with your transaction. Kindly note that the transaction was credited on XX/XX/23. As such, you are entitled to a refund in the amount of XXXX ( USD ) .... I emailed them back stating that I did not understand the resolution since the transaction was initiated on XX/XX/23. So, I filed another claim to appeal their resolution. On XX/XX/23, Moneygram stated that, After completing our investigation, we have determined that an error as defined under the Remittance Rule has not occurredpartner confirm that the transaction was successfully deposited to intended receiver account. I checked with my sister if the funds from the XX/XX/23 transaction ever came and she verified that it NEVER did. As of now ( XX/XX/23 ), I am still waiting for Moneygram to send me the support documents for their resolution and they said that it would take 30-90days.
|
| 08/22/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
I received an unsolicited call from an XXXX sounding man stating that my internet security company is now out of business and wants to refund the amount I paid. After much information was exchanged he requested that I allow him access to my computer to see what banking deposit info was needed to refund my money. After that he told me that he had input the wrong amount and he would lose his job if I did n't refund him back the extra amount he had deposited in my account. I went to the bank and had the deposit confirmed and withdrew the extra amount and sent it to him via MoneyGram which he gave me info for. He said send to country of XXXX to person named XXXX XXXX. After some second thoughts and checking with my bank I found that he had transferred money from XXXX of my other accounts into the one he said he was depositing my refund to. I also then checked and found my supporting internet company was not out of business and stated I was definitely scammed. Now I am searching for a way to reclaim my money and prosecute the perpetrator, and am working with local police, MoneyGram my bank and credit card companies of which he has also fraudulently obtained money. You can request any more information you may need by e-mailing me at : XXXXXXXXXXXX or calling my phone and/or leave message at XXXX Thank You
|
| 06/30/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I received a fraud notification from my bank ( XXXX XXXX XXXX ) that I purchased {$1900.00} worth of something from Moneygram International Inc . When I received the notification I immediately contacted my bank and the company that was trying to charge me to try and figure out what was going on and they asked me if I made any purchases or payments associated with XXXX XXXX XXXX or Moneygram International Inc . I told them no. I then proceeded to call Moneygram to ask them who was committing fraud in my name because they had my debit card, bank details and my identity i but they won't tell me the identity of the person without a criminal report. Moneygram also charged me {$2.00} for something I did NOT buy and both the company and my bank refuse to give me my money back. Moneygram says under their terms and policy they cant refund me because the transaction went through. I dont understand why its so difficult for this terrible company to understand that I did not make these purchases. I filed the identity theft report, the FTC report and the criminal report and yet they are uncooperative, unprofessional and rude. Im the victim, someone used my card and stole my money and its unbelievable that I, being the victim, can not get my money back. I literally don't understand why this is happening to me.
|
| 09/26/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Incorrect/missing disclosures or info
|
|
Web |
|
|
My dad lives in XXXX and I live in XXXX. A few weeks ago he sent money from Walmart through Money Gram, but before I could pick it up the next day he was hospitalized. I was told by the cashier at my local Walmart that I would not be able to pick up my money because the message she got on the system said that " the money must be picked up in the state designated by the sender. '' I said what do you mean? She said well there is no state listed here. So I called the Walmart where my dad sent it from and they informed me they could n't help me either, and they gave me the number to money gram. I have called money gram and they said '' It does have a state specified it is listed as XXXX. '' But it 's our policy that we do n't allow one to receive money in the same state that is sent from. '' OK so that should be a no-brainer right? It was obviously a mistake on the cashiers part -- no luck. They say my dad has to personally go back to the Walmart where he sent it and fix it. HE IS IN THE HOSPITAL AND CAN NOT BREATHE on his own, so that is not possible!! I emailed a complaint to MoneyGram and in their reply they tell me that HE must CALL an XXXX number they provided on the email. What?? I could have ANY MALE caller to do so if that is so true. Sounds to me like this is their way to make money. Wow.
|
| 05/09/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
|
|
I received a cashier 's check to perform a XXXX XXXX survey. The survey included buying 2 money orders in the amount of {$1000.00} each and XXXX gift cards for the total amount of {$500.00}. I subsequently found out that the cashier 's check was a fraud and my bank deducted the amount from my bank account.
I contacted Moneygram immediately after and was instructed to email the claim forms and requested a 48-hour expedited processing of the claim. I sent the email on XX/XX/XXXX. At that time, Moneygram indicated that someone did try to claim the money orders and it was under review. I was told to wait 2 days before confirming that the email was received. I informed Moneygram that the person trying to cash it is a fraud, but Moneygram indicated that they can not place a note about the fraud. Called Moneygram on XX/XX/XXXXand XX/XX/XXXX and was told to check again later. Resent the email with claim forms on XX/XX/XXXXand also sent a fax.
Contacted Moneygram today,XX/XX/XXXX, and was told that the money orders were cashed on XX/XX/XXXX Moneygram will not explain why they only received the faxed claim, and not the email. They are not explaining why they never got the email sent to the email address they provided. They cashed the money orders despite having been informed that it was a fraud.
|
| 06/19/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
Moneygram.com is the company involved.
I am a customer of Moneygram for the past 4 years.
I send money for rental apartment payment every month to XXXX.
When my husband went to pick up the money from the same location Every month ... .today as of XX/XX/2018 I have sent the money online, And the transaction went through, got the Reference Number.
When husband went to the Moneygram location in XXXX, XXXX He was told the money was not there.
I called Moneygram immediately to inquire what was the problem ...
I was informed that Moneygram was very uncomfortable to proceed With my transaction therefore they canceled it.
They didnt give any reason why this action was taken so drastically.
No warning, no explanation whatsoever they just closed my account and Told me I was no longer able to ever use any future transaction with Moneygram! They denied me service just like that!
I need their service to send Money for my husbands rental apartment!
I really need your help in this matter why Moneygram denied me their service I did not do any crime, anything illegal, anything wrong!
I have been a customer of Moneygram for 4 years!
I need a good explanation why they drastically canceled my Moneygram Account!
Your promptness is greatly appreciated.
Very respectfully, XXXX XXXX XXXX XXXX XXXX
|
| 09/29/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
I sent {$550.00} to my sons 's fiance on X/XX/2017. The charge for this transfer was {$49.00}. I then had to cancel the transfer because her ID was expired and the local Money Gram rep would not allow the transfer. Money Gram no longer has the option to have someone answer a test question when ID is not available. I cancelled the transaction and detailed the purpose on their questionnaire was that I wanted to send the money to a different person. At no point during this time did any message or red flag come up on the screen to state their policy that it takes 3-10 business days to refund the money that has already been taken out of your bank account ( XXXX XXXX ). It was not until I began the XXXX transaction that Money Gram was asking me for my debit card again. Since they had my money, and it was not automatically put back into my account, I called the Money Gram number and was told of the 3-10 business day delay. I elevated my concern to the next level and that agent said that they could not change the name that I was sending to and that I had to just wait for the 3-10 days until it went back through the banking system. She told me that Money Gram triggers this transaction quickly to refund but it is the bank that can take up to 3-10 business days until they get the money back to you.
|
| 01/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/2020, I requested an international money transfer in the amount of XXXX XXXX and XXXX XXXX dollars ( USD XXXX ) through Moneygram company in the USA to be deposited in a personal account at XXXX XXXX XXXX XXXX ( XXXX ) in XXXX.
Moneygram provided me with the tracking number # XXXX at an exchange rate of XXXX and an amount to be received up to XXXX XXXX XXXX.
However the beneficiary person who is my father never received the amount in his personal account in XXXX.
I called Moneygram by XX/XX/XXXX, and They explained to me that a further investigation would be initiated and ask me to call back in the next week.
I made a second call to Moneygram on XX/XX/XXXX, and they again replied that a deeper research would be conducted and ask me again to call back in 10 days.
In the first week of XX/XX/2020, I called them back again and They argued that the money transfer was already made and that I needed to contact the bank in XXXX.
Subsequently, my dad went several times to a branch of the XXXX XXXX ( XXXX ), but they argued that he bank have not received the money to credit my dad 's personal bank account in XXXX.
I am attaching ( 1 ) the receipt from Moneygram and ( 2 ) the number of my dad 's account ( CLABE ) to allegedly be credited ( circled in red ) Thanks for your attention
|
| 05/17/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
Somebody called from XXXX posing as police and threatened to arrest and XXXX despite having XXXX status. Then transfer the call to saying XXXX officer calling from a number listed on XXXX website as toll free number ( XXXX ). They took our all identity information including SSN. Then the posing officer said we were tracked and all our bank passport were frozen now and bank account were frozen. Then he said he talked official in our home country and as our background clear in US he ca n't put us behind bars and the XXXX govt has to do the background check and let them know within 3 days. But to do the background check XXXX govt wanted {$2400.00} as refundable security deposit. We were told to deposit the amount within XXXX hour as office is going to close and only moneygram can make it possible to transfer within XXXX hour. We panicked and did XXXX transfer. After depositing we realized about the fraud and complained to police in XXXX. The complain DC # XXXX. I called moneygram to cancel the transaction ( ref # XXXX ) and report the fraud, but they could not do anything about it as money has been picked up. Please help us to get the money back or bring these criminal people to trial.
There are many cases like this involving moneygram. They should change their policy in favor of senders.
|
| 06/27/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I have been sending about {$300.00} monthly to a XXXX XXXX in XXXX for over a year. Sometimes, if they have an emergency like someone is sick or i jured, I will send more. This was after getting to know the head pastor and and assistant pastor over XXXX XXXX and phone calls and texts. I have seen many, many, many photos of them leading XXXX services and revivals. I have spoken to them on video phone as well. Suddenly both XXXX XXXX and Moneygram REFUSE TO SEND my monthly gift WITHOUT EXPLANATION. I tried to send them {$600.00} recently to buy an Air Conditioning unit for ther church because their old one died. It has been over 120 degrees Fahrenheit in the daytime in XXXX XXXX where they live!!! PEOPLE ARE DYING FROM SUCH HEAT!!! But both XXXX XXXX and Moneygram have REFUSED TO SEND MY MONEY EVEN WHEN I BRING IT TO THEM IN CASH!!! I want the servce they OFFER EVERYONE ELSE!!! There are severe limitations to who offers such services to XXXX. I can not just pick another service! I served my country 28 years and held a XXXX XXXX XXXX, why am I being singled out for NO SERVICE?!? Or do they just not like people of XXXX or XXXX!?!!! The pastor in XXXX has visited the USA several times and is friends with the ex-governor of Arkansas, XXXX XXXX. How is a XXXX XXXX deserving of such abuse!?!?
|
| 03/27/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I PAID {$3000.00} BY DEBIT CARD AT A SUPER WALMART IN XXXX DELAWARE FOR A MONEY TRANSFER TO XXXX. WHEN I ARRIVED AT HOME I WENT ONLINE TO VERIFY MY MONEY TRANSFER AS I ALWAYS DO AND THE WEB SITE AT MONEYGRAM SAID MY REFERENCE NUMBER WAS INVALID. I HAD MADE SUCCESSFUL MONEY TRANSFERS ONCE A MONTH FOR OVER XXXX YEARS. I CALLED AND SPOKE TO SOMEONE AT MONEYGRAM WHO SAID I MUST SPEAK TO SOMEONE IN ONE OF THEIR SPECIAL DEPARTMENTS I REPEATEDLY ASKED TO SPEAK WITH SOMEONE IN THE XXXX MANAGEMENT BUT WAS REFUSED. THEY WOULD ONLY ALLOW ME TO SPEAK WITH SOMEONE IN XXXX OR FROM XXXX OR THE XXXX. I WAS TOLD MY TRANSACTION WOULD BE VALIDATED IF I ANSWERED THEIR QUESTIONS. THE QUESTIONS ASKED BY THE MAN FROM XXXX WERE SO RUDE AND INSULTING I LOST MY TEMPER WHICH I BEKIEVE WAS HIS OBJECTIVE. HOWEVER I WAS TOLD I MUST RETURN TO THE WALMART STORE THE NEXT DAY AND MY TRANSACTION WOULD BE COMPLETED. IT WAS A BLATANT LIE! I HAD TO SPEAK BY PHONE TO ANOTHER PERSON FROM XXXX WHO SAID IF I ANSWERED HIS ABSURD QUESTIONS I WOULD BE ABLE TO COMPLETE MY TRANSFER. I ANSWERED HIS QUESTIONS BUT MY TRANSFER WAS DENIED ANYWAY. HOWEVER I WAS GIVEN A REFUND OF MY MONEY. THE PERSONAL QUESTIONS I WAS ASKED HAD NOTHING TO DO WITH MY MONEY TRANSFER AND A PERSON SHOULD NOT BE EXTORTED THIS WAY. I BELIEVE A LAW WAS BROKEN.
|
| 04/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I send {$2000.00} to my sister last XXXX XXXX using the Moneygram it was supposed to go to her bank account but the problem was her last name was incorrect but her bank account was right. After 2 days I called the money and amended the problem fixing her last name and they told me that it would take XXXX business days so I waited for 7 days and I called them back and they told me that the money was send to her bank account but when my sister went to bank they told her that the money was not deposited in her account so I called the Moneygram and asked them where is my money and they said it was refunded through my bank account so I called my bank and I told them what was going on with my money so we filed a resolution because money told me that my money was refunded XX/XX/2021 but no money was deposited in my bank account. My bank and I flied another resolution but I am getting the same answers my told me to resolved the issue with Moneygram but when I called the Moneygram they told me that I had to called my bank institutions because they deposited it backed to my account but when I asked them to give the transaction number they said they are not allowed to give it to me. Its been so stressful in my side that the money I asked for a refund until today they never give back to me.
|
| 04/01/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
I have a daughter that lives here XXXX but works out of XXXX. I went to MoneyGram Payment System inside of Wal Mart XXXX to send her XXXX dollars which they charged me XXXX dollars to sent so that she could get her car out of the shop. I started this transition with them at XXXX. My daqughter went to Wal XXXX in XXXX XXXX on XXXX XXXX to pick up her money and they would not release it to her she had the reference number and the pin number XXXX made a call they put me on hold I was hung up on XXXX trying to get her the money before the car shop closed explain this to the operator XXXX with no help except getting a lost call w I then went back to Wal Mart to try and get a refund or to get the money push through and they had pit a block on my cash money that I had given them. I called and the Wal Mart employee called we were XXXX on hold until XXXX before we could get any help and then he ask all kind of questions by the time we got everything cleared the body shop was closed so my young daughter has to find a hotel for the night and now she has to find a way back to Wal Mart to try again to get her money and then to get her vehicle. This was the first time I ever used Money Gram and I promise you it is my last. remind you they charged {$54.00} just to go throught all this.
|
| 01/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I sent a MoneyGram of XXXX $ USD to a person on Sunday, XX/XX/2021. After my receiver had difficulties retrieving the money ... On Wednesday, XX/XX/2021 I went to the location where I purchased the MoneyGram, which was XXXX, to cancel the transaction and get a refund. The XXXX manager informed me the system was not allowing them to refund me due to a verification issue popping up and they advised me to call MoneyGram directly. I called MoneyGram directly and was told there was a verification issue and my transaction funds could not be released nor refunded until they spoke with my receiver directly. After me providing the MoneyGram operator with my receiver 's phone number ( which they asked for ) so they could reach out to resolve the issue, they failed to reach out. My receiver also made attempts to call MoneyGram directly themselves and nothing was still resolved. And my receiver also went in person to his MoneyGram pickup location in person, and no one was able to help him there either. After 3 days of numerous phone calls ( that I have an entire log of ) to MoneyGram and talking to dozens of different people all telling me different things, it is now Saturday, XX/XX/2021 and my issue still has not been resolved and I have yet to been able to go receive my refund.
|
| 12/29/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I requested a money transfer to a relative in XXXX via Moneygram in the amount of {$330.00} on XX/XX/XXXX, and these funds were to be deposited to her bank account. Money was debited from my account in the XXXX and was informed the money was to be deposited within 4-5 business days. However, this never happened. I reached out to Moneygram for an explanation, but were unable to provide one. They opened up a case for investigation and was told this would take 90 days. After the 90 days I called for an update to find out the case was closed and the resolution was sent over to me. I said such an email with the resolution was never received and was informed that I had to open up a case for this issue and wait another 90 days. I immediately asked for a refund, but they stated that was the best available option. The only option for me would be to get my money back. I can not wait another 90 days for a resolution that was never made, because they have not properly performed any investigations. This will not be the first time where Moneygram has failed to perform any investigations. They were under regulatory scrutiny a few years ago for this type of case. I am requesting that you assist me if obtaining a refund of my money that was never deposited to my relative in XXXX.
|
| 03/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
i have never used moneygram prior to yesterday XX/XX/2021 i signed up and created an account online I have lived at current location for 20 years own a home with no mortgage. I have had banking relationship for over 20 years.
I sent money to XXXX ..to a friend.
money was taken from my account from an international private bank 5 minutes later i received a cancelation of transaction notification ( no reason given ) one minute later canceled my profile for potential fraud ( no reason given ) They will not provide information nor tell me the actual reason they canceled the transaction and my account with them they are keeping my funds for a number of days and say they will return to the bank. So they acknowledge receipt of the money from me I completed my transaction thru XXXX XXXX ( who i also have never used prior to yesterday ) I wish to file a complaint against moneygram. they will not disclose what it is about my profile that makes them think my profile may be fraudulent i can not talk to the fraud department at the company as they do not talk to customers.
CUstomer service says they can provide no information.
corporate legal department has a recording and no way to talk to their attorney their internal complaint line does not answer it just rings
|
| 08/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2023, I logge onto Moneygram 's website to send money to my XXXX in XXXX. This transaction is done every month for the past 3 years- my sisters and I collectively will send money to assist in taking care of our family back in XXXX XXXX On XX/XX/XXXX, XXXX my ucle explained that he was unable to pickup the money from me and my sister and wasn't given any information. I checked my email and received an email that the transaction was cancelled. It would take 10 Business days to receive the money back. I reached out to my sister she checked her email and received the same notification. When I reached out to Moneygram, they claimed that it was an internal decision to stop allowing the receiver to pickup money. It was suspicious activity. My uncle is the only XXXX left in XXXX with my XXXX y.o grandmother- the money we send helps take care of her and medical issues. There are not many options where they live to send money- it's a hassle and discriminatory to determine who can receive money. Moneygram is a service provider-in this transaction. They should not be able to stop families from sending money on a whim. Especially without reaching out to the sender. If the receiver has suspicious activity they are accusing the sender of the same involvement.
|
| 09/11/2015 |
Yes |
- Money transfers
- International money transfer
|
- Incorrect/missing disclosures or info
|
|
Web |
|
|
ON XXXX AT XXXX, I SENT MONEY THROUGH XXXX XXXX XXXX MONEYGRAM LOCATION XXXX XXXX XXXX XXXX AND DURING THE PROCESS, THE AGENT CLEARLY SAID TO ME MONEYGRAM HAS A NEW POLICY TO REQUEST PHOTOCOPY OF ID AND ALSO I MUST WRITE MY SOCIAL SECURITY NUMBER ON THE PAPER HAVING MY ID PHOTOCOPY. I SAID IT WAS NOT FAIR TO REQUEST ID PHOTOCOPIED PLUS SSN .HE SAID IF I DOUBT, I CAN GO TO XXXX XXXX .I WAS IN AN URGENT SITUATION SO I SENT THE MONEY .BUT BETWEEN XXXX AND XXXX I CALLED MONEYGRAM HEADQUARTER TO ASK IF THEY HAVE A NEW RULE TO REQUEST ID AND SSN? MOREOVER, I ASK MONEYGRAM TO SEND ME A WRITTEN COPY STATING CLIENTS MUST PROVIDE ID+ SSN ; XXXX SAID IN SOME CASES WHEN THE AMOUNT OF MONEY BEING SENT IS HIGH, AN ID IS REQUIRED BUT NO SSN. SHE ALSO SAID IN MY CASE MY AMOUNT SENT WAS LOW AND I WAS WRONGED BY AGENT. THEN I FILE A COMPLAINT ( CASE XXXX ) BECAUSE SHE SAID I WAS WRONGED BY AGENT .WHY WILL AGENT TREAT ME DIFFERENTLY BY REQUESTING EXCESSIVE INFORMATION THAT ARE VERY SENSITIVE? NOW, I AM VERY SCARED MY INFORMATION MAY BE USED WITHOUT MY CONSENT OR FOR OTHER PURPOSES WITHOUT MY KNOWLEDGE. IF AGENT IS WRONG, WHAT CAN MONEYGRAM DO TO ENSURE ME THAT I WILL NOT BE AN IDENTITY THEFT VICTIM BECAUSE AGENT HAD ACCESS TO MY SENSITIVE INFORMATION?
BEST REGARDSXXXX.
|
| 12/23/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Sender entered information and submitted payment for immediate international money transfer. When recipient went to retrieve money, recipient was told that the account associated with the reference number was blocked. Same issue occurred when transaction was completed with cash. Since then, Sender has been unable to contact Moneygram to cancel the transaction and online features are unavailable through phone. IP addresses of laptop and cell phone are also tracked and blocked from certain features of the website and reference number is tracked to receive limited information over the phone when calling customer service. Reference number is routed in circles through automated recording even though availability of live person is addressed. Final prompts skip the option to speak to a live person when deemed appropriate.
XXXX, XX/XX/2019, XXXX XXXX PST ( online ) XXXX, XX/XX/2019, XXXX XXXX PST ( Walmart, XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX ) ; XXXX, XX/XX/2019, XXXX XXXX PST ( Walmart, XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX ).
XXXX XXXX XXXX XXXX XXXX, Industry Station Report No. XXXX, XX/XX/2019 ( regarding removal of money transfer form from vehicle when vehicle was parked in adjacent parking lot on XX/XX/2019 following in store transaction )
|
| 02/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I sent XXXX $ to my mother 's bank account in XXXX through MoneyGram, receipt number XXXX on XX/XX/2023 at XXXX EST. It started that money should be available in XXXX days. Normally it is available within a few minutes and I have been sending money through MoneyGram from a long time and never had such issue. Today it's XXXX day and the money is still not available in my mother 's bank account. I have talked to different agents at different times explaining and they keep telling me that it will be investigated and it may take upto 90 days. MoneyGram has already taken the funds from my bank account and I have asked them to cancel the transfer so I can send the money again through other source. They refuse to refund the money and keep telling me that the matter will be investigated and it may take 90 days. When I asked them to show me the document where it mentions that in case MoneyGram fails to transfer money in time, it will take 90 days to fix the problem or get a refund. Infact on the website it says I can ask for refund anytime as long as the funds have not been withdrawn by the receiver. I want moneygram to either make the funds available in my mother 's bank account at once or give me my money back so I can send it through other means.
Thanks.
|
| 11/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
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On XXXX XXXX I sent my wife {$2700.00} dollars to her account in which it stated completed with but bank stated they never received it. On my side it said still in transit. After several attempts of back & forth about where the money was the bank finally got their main branch involved & seen where they had been trying to send it but they were rejecting due to the amount. They stated that she could not received over {$2500.00} in single transaction going to her card but if money gram could just split the amount up in different amount as long as it wasn't above {$2500.00}. I tried doing that & still they stated they wanted to hear that from the bank. My wife had letterhead drawn up & sent in to them through email stating why it wasnt going through & still no response. I even filled out form on their moneygram site & still no response from them. I have requested refund & they are telling me that its under investigation until they hear from her bank. My light bill & new car down payment money was in that amount & now I don't have a single dollar. I have requested refund but they will not do it. XXXX below is from the bank. They can verify if needed. XXXX is the company XXXX XXXX XXXX XXXX Alabama XXXX XXXX XXXX is the company that was going to recieve.
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| 09/16/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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I pay my rent by mailing in a money order. I was told by my landlord XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX that he did not recieve it. This is my last payment to him and only payment that was " lost '' and I 've had previous issues with his management.Thus, I am concerned that I am being mistreated and money is being stolen from me. I am trying to cancel the money order but was told that I am unable to. My landlord is also asking for me to give him a cancelation reciept for it. My lease is up XXXX XXXX, 2015 and I contacted him to do my rental verification form that my new landlord provided me to give to him. He then stated that he did not recieve my payment. I asked him why was n't I notified that he did not recieve my payment. He stated that he did via mail but it was returned to him unable to send. Keep in mind that I have my address set to change XXXX XXXX, 2015. Thus, my address is still current and have been recieveing all of my mail. Can you please help? The money orders are through MoneyGram. The serial number for the {$100.00} money order is XXXX and the other for {$500.00} is XXXX that XXXX were purchased on XXXX XXXX, 2015 form XXXX XXXX store # XXXX and mailed off the same day to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Florida XXXX.
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| 07/24/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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I had been helping my spouse out and paying my rent and bills and one day I went to go take care of a bill and a agent at XXXX told me I thought you were blocked from sending money a long time ago and she proceeded to send my transaction for my bill and I went home and had my receiver try to get there money it said it was available but when they went to receive it 2 days later I had to call them and they refunded my money in the meantime I called XXXX and asked a manager why would she say that she said call in the morning when all the money center representatives and managers are available so I went up there the next morning and got a manager and she asked her to tell me why she said that and she said we had several rumors going on so we called MoneyGram and had your name blocked from sending or receiving money I asked them to fix it they got a attitude with me and told me to call up there and fix it I lost a lot of money behind them playing games with my name MoneyGram advised me my name is just blocked forever behind what they did I would really like them to fix this issue I also filled a complaint with there company at XXXX XXXX complaint number XXXX that I filled in XX/XX/2017 when they told me how they slandered me and my receivers name
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| 09/20/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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I sent money to my cousin who is in prison, I do not have the reference no. of the first transaction but it was back in XXXX back then I had confirm all the information concerning my relationship with beneficiary. On XXXX XXXX and XXXX of XX/XX/XXXX I sent him money ref no. XXXX & XXXX my cousin was waiting for the funds and he had not received it ref no. XXXX, I contact the customer services which informed a representative informed me that the transaction was under review. She ask mw what was my relationship with beneficiary and then released the funds.after informing that beneficiary was my cousin. Now on XXXX XXXX, XX/XX/XXXX the same thing happen, the whole day pass and my cousin had not received the funds. I called customer services again and the representative informed that the received had to call them. I told him that if had receiver my money transfer and informed in that this was going to someone in prison. He asked me to be placed on hold and the informed that funds were released. I do n't know what money grams employees are doing there is no reason for my transaction to be on hold if they have confirm the information with me. this is a frustrating situation. I will NEVER use money gram again. bad services and made me waste my time.
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| 04/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
Older American |
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On Friday, XX/XX/2020 I went to the Customer Service counter at Walmart, XXXX XXXX XXXX XXXX, XXXX, OR XXXX. I indicated that I wanted to send a MoneyGram to a fellow XXXX in XXXX.
They asked for my ID, asked who I was sending the money to, how I knew this person ( we are fellow XXXX with a relationship between our XXXX ), what was the money to be used for ( food ). The customer service representative ( a misnomer ) insisted that this was a scam.
I tried to explain my relationship with the recipient, though not understanding why this person was the judge and jury for whether or not I would be able to send the money. She said she would not send it but would get her manager.
The manager arrived and asked the same set of questions. When I questioned why this was necessary she said that " federal laws require that I ask these questions, '' and that it was up to her whether a MoneyGram transfer could occur.
When I had answered her questions with the above information and she was unwilling to help, I suggested that she was being a bit unreasonable. She then told me she would not send it.
Embarrassingly, and very much out of character, I used a profanity and left. I went to another location and sent a XXXX XXXX transfer without a problem.
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| 11/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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- Lost or stolen money order
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Web |
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Around XX/XX/ I made a purchase for XXXX $ cash at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX around XXXX oclock eastern time. I lost my money order & receipt all while walking to my vehicle after a frantic search I went back to the XXXX XXXX XXXX to ask for and receipt of my transaction each day for two weeks hoping there would be another woker on duty that would care enough to help Ive made multiple replacement forms and attempted but nobody will contact me back its is now XXXX and I have yet to get and email an call and I would like my money back I filled in all three lines so nobody could cash it in they also said it wasnt cashed in yet there self so I want to know where are my funds and why is it so unprofessional even when I expressed my family emergency they would keep insisting I do a replacement form Which I have done multiple times in hopes they would help me in stead they wanted me to give up my efforts I am a XXXX father looking at and eviction I am not trying for steal I just want what was rightfully mine and I trusted this business to be there for me in times like this when my back is against the wall not treating me like Ive never brought the moneyorder because the store has cameras bout they wouldnt rewind those either for me
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| 02/26/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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I tried to send {$680.00} to my cousin in XXXX on XX/XX/XXXX but the transaction was denied at the MoneyGram agent in XXXX, GA, no explanation was given why it is denied. I went back to the same location on XX/XX/XXXX to send same amount but again the transaction was denied. Then I decided to send the money through my wife on XX/XX/XXXX and this time the money was transferred to XXXX but the recipient was declined to receive the money and was told that this transaction was cancelled at the other side. ( Reference No : XXXX ).
I started sending the money to two countries, XXXX and XXXX using Moneygram since XXXX and transferred money to the same recipient 5 times. In almost 4 year, the amount transferred was within the transfer limit. In one other instance, the transaction of {$100.00} was denied onXX/XX/XXXX and later on it was transferred the next day. My question is this : why the same recipient received 5 times money and denied this time ( XX/XX/XXXX,XX/XX/XXXX,XX/XX/XXXX ) I feel Moneygram violated compliance with the Remittance Transfer Rule and failed to provide a clear and detailed information, showing a globally nontrusted foreign exchange service with no fair treatment shown. Their customer service is very disappointing.
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| 02/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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- Lost or stolen money order
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Web |
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I recently purchased XXXX MoneyGram money orders in the amount of {$500.00} in a small town in XXXX XXXX, unfortunately these were stolen from my residence. Whom ever took them took the other portion of the MoneyGram money order check also. The checks were completely filled out by me personally to whom the receiving end would be with MY name & address on them. I have no way of finding these # 's on these $ orders & am getting NO help from MoneyGram at all without the numbers! I KNOW there could not have been very many orders purchased for that amount in this area. I also KNOW they have access 2 that kind of information & I have none. So now I am behind 2 months rent instead of being 2 months ahead! I have a feeling I know who stole them & could also figure out either where they cashed them or possibly deposited into there personal bank account. I can guarantee the orders were tampered probably with white out which should be a HUGE red flag but they more than likely they deposited them into their bank account after hours knowing there would be nobody XXXX question them. I doubt they even erased MY name from the orders plus u can completely see the handwriting difference in his writing & mine, it HAS helped me in my defense before.
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| 10/25/2016 |
Yes |
- Money transfers
- International money transfer
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- Money was not available when promised
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Web |
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My name is XXXX XXXX, on XXXX of XXXX 2016 i transfer the amount of XXXX Us Dollar to my father in XXXX through Money Gram and Today is XXXX of XXXX 2016 and he still not yet received, he went to more than three Money Gram agency they told him there is no transfer under this name, now been tow Days trying to find out whats the problem? the costumer service person keep saying is on hold because of verification when i ask why she said is because of money laundry, i asked what i should do? they said that the receiver need to call the Money Gram office in XXXX to verify his identity, the receiver try to find a contact number he could n't find it and i called 3 times this morning to get costumer service contact number they gave me this XXXX and the other lady gave me this XXXX none of these contact work?! when i ask i wan na cancel the transaction they wont cancel it unless the receiver call and get verified, i ask for a manger so can provide me with more info they refuse to escalate the call to a manager.
i been sending money through XXXX XXXX for years i never experience such a horrible miserable horrible experience and trashy nasty costumer service, am frustrated angry mad because the person waiting for money for medical propose.
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| 12/07/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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I have tried to send an international money transfer using online services of company MoneyGram. I've been using them for years for the same exact service. But this time it was very different. I sent the transfer on XX/XX/2018 ; the amount is {$480.00} directly deposited from my bank account. The company charged {$25.00} fee, so the final amount was {$500.00}. They withdrew the full amount from my bank account of Tuesday, XX/XX/2018. However, the transfer was not available for pick up till late night on Thursday, XX/XX/2018. When the receiver tried to get the transfer, it was declined for some unexplained " security '' issues. I have to note one more time that I do this operation once a month for years, so if there were security issues they should have been cleared by now.
When I talked to an agent of MoneyGram they said that they will credit the money back to my account but it might take up to ten business days.
So MoneyGram is working my money out in their own interest and don't feel obligated to return it. I just hope this issue will be resolved and other people will not have to deal with this problem trying to return their own money back. There are many other money services to use without having to deal with money fraud.
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| 05/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
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Web |
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XX/XX/XXXX I cashed a check {$32000.00} that I got from government at the check center in California XXXX, the store didnt have enough cash so they gave me {$16000.00} money ordersXXXX I couldnt find all my money orders, I lost them then I submitted money order replacement request online on XX/XX/XXXX, sent in the receipt few days later to approved that I am the purchaser. I keep checking these money orders status they were outstanding not been cashed until XX/XX/XXXX, I added comments to my cases asked the update of my replacement request. XX/XX/XXXX I received email from the MoneyGram said no refund available for these money orders and cases are closed without give me any reason why. I checked the status of these money orders again said these money order needs further review, the MoneyGram didnt provide me the status of money order, either cashed or not. I am concerning they will just keep my money and trying to make up excuses not refund money to me. I contacted them they never give me details and tell me what happened and what I need to do to get my refund back. They just sent me very simple email cases closed no refund available for these money order. Please help me out I need my money back to pay my rent. Thank you.
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| 05/22/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
Servicemember |
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i send a {$300.00} moneygram to XXXX. when he went to retreive the money. they were unable to look up the reference number. they want me to contact moneygram, which i did they told me to tell my nephew. to tell the agent in XXXX to call them while he is still there. which he did, all to no avail. i later went to XXXX where i made the money order they call moneygram and put me on the phone. they start asking me questions about why i send the money, who am sending to, and what the money am sending is for. at this point i start to get mad because this was not my first time sending money through moneygram, i have send as much as {$1000.00} before and nobdy make a big deal about it. i ask some of my fellow XXXX over here if they have experience anything like this.to my surprise the have, and because of that most of them have stop tranfering money throughj moneygram. the only solution i got from them is that the money been picked up but they cant tell me who pick up the money or the location the money was picked from. they gave me a complain case number, and that they going to do their investigation, which can last anywhere from 1 day to 90 days. i feel like they rob me off my money and say there is nothing you can do about it.
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| 06/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
Servicemember |
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In XXXX of 2020, I replied to a listing on XXXX for a studio apartment in XXXX, XXXX. After discussing the plans with the " owner '' he explained that there would be a third party service involved to secure the transaction and provided me ID to insure transparency. I was provided legible documents such as : an invoice, rental agreement, and insurance policy. All documents were claimed to be approved by valid representatives of XXXX, a company by XXXX. The owner explained since he lived in XXXX that XXXX will lead me to the next steps to receive the rental package XXXX keys, documents, etc. ) After receiving emails from the third-party company XXXX, I submitted a payment of {$2000.00} through XXXX. XXXX XXXX & Last XXXX XXXX After receiving the confirmation of payment, I was told I would receive tracking on the rental package. I was soon told that the terms and conditions changed recently for United States rentals and I needed to submit a payment of {$1000.00} through XXXX as a safety deposit. I was told that this would be returned to me after the XXXX inspection period. I have not heard from the owner company and have not be able ti contact them. The rental package never arrived, nor did I receive tracking or a refund.
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| 08/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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Web |
Older American |
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Company in question MoneyGram Money Transfer service.
On XX/XX/2021, I requested a money transfer service from my bank account to my receivers bank account, at the time of the transaction I was told by Money Gram it would take 1 to 2 business days. Its been now 2 weeks since I did the transaction and the money has not been transferred, however, they withdrew the money from my bank account. They have been telling me they have a technical issue with the ref. # ( XXXX ) and that they would resolve in 24 hrs. But here I am calling then every day after 2 weeks, and they are retaining my money. And the person I was sending the money to, had never received the money. Customer service is no help, they dont explain what the problem is exactly and they say they cant cancel the transaction and give me my money back. So, I am without my money, and the receiver is also with no money. Money Gram kept the money without a valid reason, besides they dont provide me the real explanation why they have not done what they promised to do. At this time I need Money Gram to refund my bank account for {$200.00} ( transaccin amount ) and then I really need to send the money to my sister by other means. Thank you for hearing my case. XXXX XXXX
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| 09/24/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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MoneyGram International MoneyGram Gave My Money Away to a Fraudsters. The Receiver never got {$650.00} I sent Him. BREAKING NEWS : I am about to sue MoneyGram, if they do n't get my money right and refunded. On XXXX/XXXX/XXXX, I sent someone a business partner {$650.00} for an application fee. The Receiver never got the money. Someone intercepted the funds with his id or made up id before he did. MoneyGram playing games changing the stories of the victim, witnesses, etc. I am going to put MoneyGram on my Super Blast Blow Up Line. This message is going to be posted everywhere in the world. MoneyGram has admitted they do not have a clue who may have picked up my money for a business partner client for an application fee.
My Reference Number is : XXXX. My Complaint or Claim Number is : XXXX.
Working on a Press Release as we speak! MoneyGram with those foreigners working the lines, twisting facts to fit from being liable. What makes it so bad, an attempt was done to cancel the transaction within 1 minute of the order, and MoneyGram refused to STOP the transaction.
Many weeks later MoneyGram is still not responding to my calls nor emails or Complaints about this matter. ALL I WANT IS A REFUND BACK TO MY CREDIT CARD.
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| 04/04/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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|
Web |
Older American, Servicemember |
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We have missionaries in XXXX, XXXX, and XXXX that we have supported for years. We used to send funds via MoneyGram but starting last year they have blocked all attempts and we were forced to use XXXX XXXX, where we had no problem sending, just costs more. I have spoken to several agents at Money Gram including a supervisor who says there is no reason for my transfers to be blocked saying it is a local problem. I have gone to a number of MG agencies and all locations say money gram is rejecting the transfer. The supervisor agent said they can not tell me what their record shows as they might give false information. It is unthinkable I can be blocked from making legitimate transfers without a reason. Please investigate why MG is doing this to us and we want to disclosure for it. We are legitimate and highly credentials and people of honor, we do not deserve this type of inept treatment. This creates a hardship for our people in their country to not receive funds via MG instead of XXXX or bank transfer. Plus it costs more. They were given good service for several years and then last year stopped allowing us to send funds to our people in our locations global.
XXXX2018 is the latest time this rejection was given.
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| 02/04/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
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|
Web |
Servicemember |
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XX/XX/2020. I am a United States veteran. Moneygram International withdrew {$600.00} from my bank account ( debit card ). I was given a reference number and an e-mail that the transfer was sent. When the receiver went to get the money they stated they needed my I.D . I went in person to Walmart. The Walmart agent called Moneygram to verify that myself, the sender, was present with my I.D . along with the receiver. The receiver attempted twice to get the money. The system crashed the first time and the second time was when it was said my I.D . was needed which a Wal-Mart supervisor verified after being questioned by the Moneygram agent. It was hours between the time I did the online transaction and the time the receiver attempted to get the money. So an e-mail could have been sent to alert me of any issues ; yet nothing was sent. Now the transaction got cancelled and I was told I would have to wait 3 to 10 days to get my {$600.00} sent to my account. I was getting the money to help my sick mother with XXXX problems pay her residential expenses emergently and they put me in a bad situation biasly. I heard much laughter in tge background during the call. Reference number for the transaction at Moneygram is XXXX.
|
| 09/12/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
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Web |
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I am fairly new to the wire transfer business.
I am using an online bank XXXX. I set up a MoneyGram and they rejected my banking information and accepted the debit Visa card as payment for {$250.00}. While with the bank account would have cost {$10.00}. By using the debit card it cost me {$25.00}.
They processed the wire with the debit card. I contacted the bank and asked why there was a problem and they stated that certain merchants don recognize the bank.
I filed a complaint because it cost me an additional {$15.00} and I wanted a refund, after all it was the same bank.
Then I received an email that my transaction was cancelled. And I call and they refused to tell me the reason.
Now they are holding my money for 3-10 business days and this is unacceptable since I wired the funds to settle a debt and now that person is left hanging and I do not have additional funds to send the money through another means. They should have disclosed this information before I processed the payment.
Stating that it is a security issue is evasive because it is a small amount of money. There is no reason for them to cancel the payment or close my account with no further explanation or immediately returning my money.
|
| 06/18/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
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|
Web |
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On XX/XX/XXXX I setup a transfer of {$50.00} to my niece in Illinois for her birthday. For some reason, she was having issues picking up the money and let me know. I called MoneyGram for an answer. I was told the the transaction was cancelled by MoneyGram ; however, no reason was given. I've sent her money before with no issues, but for some reason that transaction was flagged, but the representative couldn't explain why. I asked for a supervisor and was told the same thing. I now have to wait 3 to 10 business days for them to send my money back to my bank account. I wanted an explanation why they took my money, cancelled the transaction and now I have to wait so long to get my money back. Neither rep could explain except to repeat that MoneyGram is an international money transfer company that reviews transactions and flags them for cancellation. I still do not know why it was cancelled as I've sent her money before, we have the same last name and it was only {$50.00}. And I really don't understand why I have to wait 3 to 10 business days for my money when it didn't take that long for them to take my money for the transfer. I am highly disappointed, frustrated and upset and will never use this company again.
|
| 06/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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I got a call on XXXX from MoneyGram fraud his name was XXXX he stated over a month I have been sending myself money. I said I did not use there services nor did I authorized anyone to use my cards. He stated that there was around {$23000.00} done. I asked why it took so long to call me he could not answer that it was just flagged. I was told to call MoneyGram to put in for the dispute. XXXX marked them as fraud. I called and spoke to a man he said MoneyGram did not call me. I said XXXX told me the account was closed he then looked into and it was closed like XXXX told me he was going to do. Then he transferred me over to XXXX I explained I need the ref number so I can do the form. She did not give it to me she told me to check other. Today on XXXX I called MoneyGram and said I need the ref number they refuse to give me to file the report to dispute these transactions. I explain to XXXX my identity was stolen I did the FTC report. And my phone was stolen meaning hacked. I have been told by my mobile carrier that my phone was hacked and there was a dual SIM card on it. Which my mobile carrier does not offer. I was told I need a new phone they have the iemi number. MoneyGram is not allowing me file a dispute.
|
| 08/28/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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We have been trying to sell our motorcycle and we had someone respond to the add. They said they would send the money via XXXX, but they needed to have the bike shipped to them. They were paying for shipping. Then they sent us a text saying that the shipper was messing with them and they needed us to send the shipper {$1100.00} for the shipping fee and he would add this amount on the the price of the bike. So we did send a money gram. Then the next day same story, shipper messing with him and now they need {$1600.00} for insurance, and he would send us the money via XXXX. He wanted us to send another money gram. We went and sent the money, and then came home and sent the email from him to our XXXX account rep and asked if this was legit. They sent us an email back saying it was a scam. We promptly went back to Walmart and cancelled the {$1600.00} money gram. So we got our money back from that one. But the {$1100.00} is still gone. Now he is sending us an email stating it is from XXXX saying that he has reported us to the FBI as a scam. He is using XXXX email information and a shipping company called XXXX. We have tried to contact the shipping company via email, and the email comes back as non deliverable.
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| 12/19/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
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Web |
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This complaint about Money Gram.on XX/XX/XXXX I did sent {$1000.00} to XXXX XXXX ( to my wife ) from XXXX XXXX XXXX.
The reference number is XXXX.
My wife ( in XXXX XXXX ) went to money gram agent and requested the money I had sent under the above reference number but the agent in XXXX XXXX says there is no money under the reference number. Then I called ( several times ) to money gram agent and asked what happened then agent said they want to investigate ( or find out ) who is the receiver and gave some phone numbers to contact from XXXX XXXX but non of the numbers are not working and all the money gram agent my wife went were saying the numbers have given not working and further said the money gram trying to hide something that do not want to tell us.
I did called several times to money gram and one agent says they want to give my personal information to the government body hear in US then I gave my all the information to the money gram, after that they say they want to do same thing with my wife but never give correct phone numbers or address to contact in XXXX XXXX.
Money gram involves with this complaint.
I have sent money through money gram since last four year never expected like this before.
|
| 04/07/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
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XX/XX/2018 I sent money to my friend in New York by XXXX.
Unfortunately the money I sent was exceeded New York State limit, therefore my friend could not pick up money I sent.XX/XX/XXXX& XXXX I called XXXX for refund, but they kept saying money is available for pick up, and my friend visited several times XXXX store to collect it, but he could not because exceeded State limit. Finally XX/XX/XXXX XXXX Customer Service told me my money will be refunded, then I went XX/XX/XXXX store where I originally sent money to friend and asked refund then XXXX Customer Service tried to refund my money for two hours but XXXX system did not allow to refund by XXXX, finally XXXX told XXXX Customer service 36 hours cooling period for refund.
Therefore today, XX/XX/XXXX I visited Walmart store for refund, so Walmart XXXX XXXX negotiated with XXXX, but I spent one hour same excuse another 36 hours, so come back Monday, XX/XX/XXXX.
This is XXXX 's systematic extortion of general public. Clearly this XXXX business XXXX is conducting. This is why I filed complain to get help from CFPB in order to deal with Minnesota XXXX.
Note : XXXX XXXX reference # XXXX, Refund reference # XXXX gave to XXXX XXXX, this # is not working.
|
| 09/15/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
I requested of MoneyGram that they transfer funds from my XXXX XXXX checking account to an individual in XXXX XXXX California. Money Gram logged me into their online portal where I entered the information requested to initiate the funds transfer. I was given a MoneyGram transaction number online acknowledging the funds transfer was in progress. I was then sent a code # for the person in XXXX XXXX to collect the {$500.00} cash transfer at a XXXX XXXX. When the code # was entered into the Money Gram machine the person in XXXX XXXX was notified that the funds would not be made available. The process was repeated multiple times. When I learned that the funds were not going to be available I called MoneyGram customer service. I was told that the transaction would not be processed and my {$540.00} would be return in 5 to 10 days. The explanation for not allowing the funds to be distributed was that MoneyGram decided not to give my money to the person in XXXX XXXX. Curiously, that gentleman is married to a woman that I sent {$350.00} to using MoneyGram two week before. I am embarrassed, my friends are embarrassed and the promises made by MoneyGram for service were not kept. AUTH # : XXXX PICK UP REF # : XXXX
|
| 03/08/2017 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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I purchased a Money Gram money order from my bank on XX/XX/2017, and sent it to XXXX TX that same day. The XXXX it made it to XXXX, but has been in transit and delayed ever since. I have been tracking it multiple times a day. I have been in contact with XXXX different post offices in that area. The lady that was to receive the money order from me has went to the post offices every day for the last 4 days and has opened a claim on the missing mail. I have been in contact with Money Gram headquarters to see what my options are. They told me that it has to be missing for XXXX weeks before I can submit a claim for a refund. In the meantime if someone fraudulently cashes the money order, I am out the XXXX. The also told me that it would take them minimum 20 days from the time they receive the claim to process the refund, if they decide to give me a refund at all. They also told me that once the claim has been submitted, and someone fraudulently cashes the money order during this time, I am out the XXXX. How are these people in business with no FDIC insurance or any sort of insurance?? They also told me that they would not put any hold or stop payment on the money order so that it can be cashed at any time.
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| 03/28/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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I paid for a funds transfer from the state of XXXX to XXXX using the MoneyGram Service located in a Walmart Store. When pickup was attempted by the listed recipient in XXXX the funds were n't distributed, he was required to call me ( sender ) and have me call an XXXX number ; when I called the XXXX number I was transferred to XXXX different representatives who all never explained why this delay was needed and what the issue/problem was that prevented execution of my transfer. When I repeatedly demanded to speak with a mgr I was put back on hold for an extended period of time ( after a 8 minute initial hold to even start the process ), just to somehow get disconnected. When I returned to Walmart to cancel the transaction and get my money back, the Walmart Rep had to call MoneyGram because of a hold status and took nearly 30 minutes of holding on the line to get it cleared for my refund and still never gave me or the rep an explanation of why this all occurred. This was a huge waste of time and no company operating in the US should be able to tie up our funds and not even have call center reps that can speak understandable English and that do n't provide explanations of why our funds are being tied up.
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| 03/27/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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I made a transaction on XX/XX/19 to send money to my Mom in XXXX. In less than 24 hours, my mom told me that the reference number on transaction doenot match and she had not received the money. I called XXXX at least five different times in an hour alerting them that my receiver had not received the money. One agent said that the money has already been submit. But did not provide who, when and how somebody took it without proper identification. I argued that money I send was taken out by somebody. Agent advised me to call after 3 to 4 business days. I called after more than 7 days and they said they are in under investigation and will take 60days. They also promise to call me or via mail me.. but I havenot get any response from them neither get my {$300.00} money back. Whatever they promise to people to send money safe, secure and fast but now I believe this company is total scam and fraud. They take advantages of people hardworking money to enrich themselves. Therefore, I believe this is the best solution for me to complain/contact you ( financial bureo ) to help me through out this difficult time. I eagerly hoping you will find the solution and sort this problem as soon as possible.
Thank you
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| 10/27/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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I used a trusted web page. XXXX and verified the information obtained with a consultant, them proceded to contact XXXX XXXX XXXX XXXX acting landlord of a house on XXXX XXXX XXXX XXXX XXXX XXXX XXXX. He asked me some questions and send me an e-mail then I sent to see the property and contacted trought text message. Then I sent him a money gram as a deposit to the house and he sent me the lease. Today I received the call saying I was a victim of a scam. I called money gram customer service to stop the payment and They put me on hold while Been on hold the money was picked up. After i learned that i asked the costumer representative to help me put a fraud and scam complaint. He said I needed to call the police in XXXX and the police said i needed to call the police in XXXX XXXX XXXX. The police in XXXX XXXX said i needed to get information from money gram on the pick up store, id address, birthday, expiration date. Money gram refused to dscolose information and said the police needed to call them and ask for that information. Besides that i had a security question/anwser inlace for anyone picking up this payment which i never shared with XXXX XXXX XXXX the person Who picked up the money gram
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| 06/04/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Wrong amount charged or received
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Web |
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On XX/XX/XXXX, I initiated an online money transfer to XXXX of the amount {$130.00} via Moneygram. Initially, it showed a fee of {$5.00} and then I applied a coupon and fee was reduced to {$2.00}. At the end of the processing, I received a receipt from Moneygram ( also available at their website ) which clearly stated total amount as {$130.00} including fee ( {$130.00} transfer amount + {$2.00} fee ). For your information, I selected funds to be taken from bank which has {$0.00} processing fee.
Next day XX/XX/, Moneygram charged my bank account ( XXXX XXXX XXXX ) an amount of {$130.00}. I noticed a discrepancy of {$3.00} ( although amount is small but it's a matter of principal ) and contacted Moneygram about this issue. Moneygram wasted an hour of mine and told me I owed only {$130.00} but they don't know how I got charged more. They told me to ask bank and bank told me that it's Moneygram 's issue because they are charging me more. Long story short, I am out of {$3.00} and Moneygram keeps pointing fingers at others.
I have a receipt from Moneygram and a bank statement both at hand and I can show you anytime. Thank you so much for your time and I look forward to hearing back from you.
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| 07/27/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
Older American |
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My grandmother received several emails from MoneyGram stating that her account had been created, a transfer had been requested, the transfer had failed, and more information was needed. My grandmother does not know the sender and she did not set up an account with MoneyGram using her email address. I emailed MoneyGram indicating that I was reporting possible fraud. I received an email back indicating that I must be searching for a locations and the email gave me directions on how to find them. I called into MoneyGram and indicated that I was reporting possible fraud. The XXXX rep was marginally helpful. The XXXX rep would not discuss the " account '' with me. I tried to explain that I 'm not trying to discuss an account, I 'm trying to make sure no one is using my grandmother 's information to send money. The only " resolution '' ( I use the term loosely ), the rep could offer was that my grandmother had to call in herself. I asked what, if anything my grandmother could do if she called in ( clarifying that I was asking about the standard procedure, not any details related to the account ). The rep said she could n't give me any information and that my grandmother needed to call back in.
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| 03/19/2017 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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Wanted to buy a XXXX puppy. Found one from XXXX and contacted through e-mail. Price was good and they would include shipping. Dog XXXX, shipping XXXX. We agreed. They wanted money sent by XXXX, we did. Then XXXX contacted us and said we had to pay insurance for air flight of XXXX. This was not mentioned during the transaction for the XXXX because they were to pay shipping. They would not ship unless we paid the money and said if we did not pay the money the dog would be put in quarantine for nine months and we would be turned over for pet abuse. They wanted the money paid per XXXX. XXXX even called me at home twice coaxing me to pay the money ASAP and once the dog was delivered I would get my money back. I told them I did not have this extra money and could not send it. They kept calling and e-mailing telling me I had to pay this. I offered to pay by visa, check, or money order and they would not accept this. They only wanted XXXX. I looked up XXXX on internet and it showed this website originated in XXXX. So I would not pay. Later I went back to the website and it was taken down. I tried to get XXXX to send me a refund but they would not respond. Completely ignored my requests.
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| 09/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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I used the MoneyGram mobile app to send some money internationally. Within an hour of sending the transfer, the recipient received a XXXX call from a company named XXXX stating that they worked on behalf of MoneyGram, and they had all the information pertinent to the transfer, including all my personal information and banking information. They stated they only needed her information to verify the transaction. She declined and immediately let me know. Next morning when i woke up to call MoneyGram to complain, I noticed I had a couple fraudulent transactions on my account for a couple grand. I followed the appropriate channels to let my bank and MoneyGram know of the situation. MoneyGram stated there was no one with that company name that worked for them, but somehow those people had access to all the information from the money transfer and all my banking information, so theres either a huge flaw/ security exploitation within the app or theres people within the corporation getting unauthorized access to peoples information and using that malignantly. Either way, its a huge deal. And this is sure to be affecting many other people and its a dire issue that needs to be addressed.
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| 12/28/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
Older American |
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Complaint is on Money Gram service, where I tried to send {$1100.00} to my sister due to an emergency. I used my charge card and the transaction is pending, and Money Gram notified me that the money was ready for pick up. When my sister, XXXX XXXX tried to pick up the money, she was told to have me call Money Gram. They transferred me on the phone, around and around until I finally got someone to say that they were cancelling the transaction, due to suspicious circumstances, whatever that means. I gave them all my information, including my license number to no avail. Each person I was transferred to was more and more frustrating to deal with. Eventually I used another service agency with no problems at all. The problem that I have now is that they cancelled the transfer, yet did not reverse the transfer with my charge company, so the transfer still shows pending, and I have my available money with my visa held up in this pending situation. All of the details are on the attachment enclosed. I will never be using this company again. Although I have used this company many times in the past, never have I had such a problem, with them offering no real reason for what they did.
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| 08/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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Someone made fraudulent transfers of money from my debit card using Moneygram. I contacted the debit card issuer and the police to report the fraud. I was instructed by the police officer investigating the case to get a phone number so he could reach Moneygram to discuss the fraud so criminal charges could be made against the person responsible. I was told by representatives of the company including a fraud department supervisor that I would need a subpoena to get any information regarding the transactions made that totaled over XXXX dollars on my card. I asked for a number that the law enforcement officer to call so that the subpoenas could be sent and they told me to have him call the main number. He called the number and was told that he couldnt get any information without my consent which I had already given on a recording. They refused to even give me an address to send the subpoena. I spent well over an hour on the phone with them and asked them if they were documenting this and if this fraud complaint would be documented and was told it was not. I am so frustrated with this whole process when all I am trying to do is get those responsible for the fraud prosecuted.
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| 01/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
Servicemember |
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-Money transfer of {$1500.00} via direct deposit to family member 's savings account in XXXX XXXX on XX/XX/2023, via MoneyGram XXXX XXXX XXXX XXXX XXXX CA XXXX
-Told by MoneyGram to expect money to be delivered at the latest by XX/XX/2023.
-XXXX XXXX, 2023, XXXX XXXX time, money not delivered.
-Family member in XXXX has gone multiple times to her bank and no evidence of transaction in process.
-MoneyGram informed me that investigation opened with case # XXXX and will inform me once item resolved, but it may take up to 90 days.
-I have sent money, via direct deposit to same family member, into the same savings account, in same bank for years, via other companies and have never have had this issue... ever.
-Went to XXXX XXXX XXXX who processed wire transfer and she called MoneyGram as well and they could not give her an answer as to what happened. She cautioned me that this is very unusual and to stay on top of it.
XXXX XXXX XXXX unable to refund me money since it was direct deposit to bank.
-I have called every day and get same answer : under investigation, may take up to 90 days : meanwhile I am out {$1500.00} and family member could not pay XXXX XXXX on time.
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| 08/04/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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I did a bank account to bank account transaction with moneygram to send money to XXXX for {$2000.00} on XX/XX/2019. Received the confirmation on XX/XX/XXXX that the transfer is sent and the amount will be deposited to the receivers account. On the XX/XX/XXXX got a call from my receiver that its not deposited in the account. I called Moneygram and the customer service agent informed me that they had an IT problem with this transaction and its not been processed and it will be updated in 24-48 hrs and the money will be available. Came to know on XX/XX/XXXX that my receiver haven't received the money yet. I called them again on XX/XX/XXXX and they informed that the IT department is still working on it and asked me to check back in 24-48 hrs. I asked them for a refund and they still told me to check back in 24-48 hrs. Called them on XX/XX/2019.. and they informed me that the refund will take 30 business days to process.
This has caused me big inconvenience of my time calling them again and again and to my receiver who needed this money urgently.
I request your prompt action on this matter to get my refund immediately and also compensated for the inconvenience caused.
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| 12/06/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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On XX/XX/2018. I did a money transfer through Moneygram, and was denied service by an error i received on their site. The site told me to contact a Moneygram help number tel : XXXX. The help representative assisted me by asking me questions then after i answer his questions I was told that Moneygram did not feel comfortable with making my transfer and then canceled my transaction. I was also told that the service will no longer be available for me and that they had already deleted my account on the site. I had also given Moneygram all my account details for verification including my name, date of birth etc. When i asked for a reason why my account had been deleted he told me he could not disclose the reason that my account was erased that it was in the policy of the company. I cant make another account on the site using my card that did the transaction. I was able to make a transaction via a Moneygram on site location. The only service that seems to be affected is their online transaction service. I have used Moneygram for about 2 years in the past and this is the first time i have ever encountered such a fierce action against my account associated with this case.
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| 02/11/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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I found a deal on craigslist for a vehicle and and contacted the supposed seller. She ( or whoever ) sent me a text message asking for my email address so they could send me more info and pics on the vehicle. I did. She sent me info and a link to pics of the vehicle. She then told me she was in the military and that she needed to sell her vehicle asap. She said she was using XXXX as a third party so everything would be covered. I stayed in contact with her until I did the money gram and then she would n't reply to my emails. Also I got the invoice from XXXX and thats where the info to wire the money was at. I figured out it was a scam when I received an XXXX invoice for another vehicle but did n't have my name on it. It was being sold to another person. The address was the same for the seller but different names. Also I contacted XXXX and they have no record and do not sell vehicles, but I did report all the info on the names and supposed people invovled. My money was wire to XXXX state but picked up in another and I do n't understand that. I would love to get my money back but I know that wo n't happen but I would also like for this not to happen to someone else.
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| 11/20/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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- Lost or stolen money order
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Web |
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I purchased 2 Money orders ( XXXX & XXXX ) on XX/XX/2020 as payment toward my rent. Both money orders were made out for {$500.00} each. I dropped the Money orders in a sealed envelope Mailbox in front of XXXX XXXX XXXX @ XXXX XXXX XXXX XXXX, NJ XXXX on XX/XX/2020.
The Money Orders never made it to their intended destination. Instead they were stolen while in transit. I called Money Gram and paid {$18.00} for a copy of the cashed check to see where the money was deposited. The Money Orders were endorsed by an individual with a XXXX XXXX account because the account # on the check referenced a XXXX XXXX BIN XXXX. I called Money Gram back and requested they find out who had stolen my money. They told me that they are not responsible for stolen Money Gram Money orders and I needed to reach out to XXXX XXXX to get my money back. I reached out to XXXX XXXX, they told me they can not open a dispute to get my money back although they are the ones who allowed their customer to steal and cash 2 money orders that were clearly NOT made out to their customer! I just want my money back so I can pay my rent. But no one seems to have any answers or need to help me find my money.
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| 06/18/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Managing, opening, or closing your mobile wallet account
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Web |
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Dear CFPB, I want to report the moneygram service for deleting my account without any reason given to me. Ive been a loyal customer for 5 years now and I believe as of XX/XX/XXXXof 2019, My Moneygram account was terminated for no reason given and not even a single email or letter to notify me. I emailed customer service about this issue of my account being terminated and they said because of security reasons they can not tell me and my account being closed. I called on XX/XX/2019, and asked them if this is a temporary or permanent ban and they said it is permanent and I have to use another money service. I have family in another country whom I am very close with and know very well and even visited them during my vacations. I love to help my family who are in need because I know how poor their country is. I have broken no law, all I did was help my family who is suffering from poverty in another country who makes no more than a XXXX dollars a month not weeks a month! My reason for choosing this money service is because not all countries have XXXX XXXX or just too far out from my families village in XXXX and Moneygram is the closes to my families village in XXXX.
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| 05/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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My name is XXXX XXXX XXXX. I sent {$140.00} including the fee to XXXX for a poor family, on Saturday dated XX/XX/2020 at Walmart XXXX, Texas. The Walmart store number XXXX and the address is XXXX XXXX, XXXX, Texas XXXX .
Since I sent the money I called the receiver in XXXX that they would receive the money in one hour as promised by Money Gram. But when they went to the Bank next day morning The bank told them that the money is not available.
So I called Money gram since last two days. But after two three hours somebody pick up the phone and would tell call will be transfer to specialist. And put me in hold. after on hour the call automatically disconnected.
So I went to the Walmart since they have the responsibility. The manager told me they don't have any responsibility. They advised me to call the Money Gram..
So nobody has any responsivity.
Money gram customer service number : XXXX a fraud number..
So please look in to this sad situation and get my money back. I feel this is cheating and breach of faith too.
The reference number is : XXXX and the receiver name is XXXX XXXX XXXX .
Yours faith fully XXXX XXXX XXXX Cell : XXXX email : XXXX XXXX
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| 06/10/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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Web |
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Hello.
I ordered international money transfer to XXXX via MoneyGram. By the time I requested this transaction, all MoneyGram system in XXXX was down which MoneyGram didnt let me know. My receiver in XXXX went to MoneyGram agents everyday since XX/XX/XXXX. The system is still down. I just called MoneyGram to ask about it and they said that they didnt know because they dont manage all their agents. The money was supposed to transfer in few minutes and thats why I paid extra transaction fee. But its been 10 days. I requested the refund but refund process will take 3~10 business days. I asked them to check their system and how long it will take to recover. However they said they dont have connection with all the agents. I would like to check MoneyGrams policy and their management. If they dont manage all their agents and system, they should not promise instant money transfer and to let their customers money get stuck. It was important and urgent transfer. If they cant transfer that money to receiver as they promised, at least they should refund right away. I dont want this happen to others. Please check this company and let me know. Thank you for understanding.
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| 10/19/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
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|
Web |
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XXXX17 - Using the MoneyGram website I made a transfer to my sister in PR as she needs the $ right away due to the emergency in the island. I made the transaction for {$350.00}. The company took the money from my checking account in a few minutes and made available for pick up. However, when my sister went to get the money the MoneyGram at XXXX in XXXX PR said that they have a restriction and that the amount can not be for more than {$150.00}. That I have to split the transaction. I called MoneyGram they can not split the money right away. Then, they recommended to go to XXXX in XXXX to pick it up, but I called XXXX and they said the same thing. I called back MoneyGram, and apparently XXXX will be able to give the $ to my sister. As soon as she can call me I will communicate this to her. My complaint is that : 1 ) MoneyGram website did not mention the restriction before taking the money 2 ) If I request a refund I have to wait 10 days to get it back in my account 3 ) I paid {$36.00} for immediate delivery of funds ( which they do not want to refund ) 4 ) this is a real emergency there is limited communication and my sister needs the money for her family NOW.
|
| 03/17/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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I was sent an email from XXXX XXXX saying he wanted to know if I wanted a job paying {$500.00} a week to carry the XXXX logo on my truck. Told him that I was interested, he took my information and sent me a contract from the company XXXX drink. Told me he would send me a check from the company account for XXXX. Seven days later I received the check he told me that I need to deposited the check as soon as I received it because I need to send the money to XXXX XXXX the artist that would be wrapping my truck with the XXXX. After I deposited the check he told me to send XXXX XXXX and I was to keep XXXX as a down payment and that when she came out she would bring the rest which was XXXX. So I did a couple of days later my bank said the check was no good and that they were sending the check back but because I withdrew the money to send to XXXX XXXX I was responsible for the check. Now my checking account has been closed and I am out of XXXX because of the wire transfer fee. I have all the information reference number, amount, where it was sent and who was picking it up. I need help ... .please. Will I be able to get this money return to me or what is the next step?
|
| 02/25/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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This is a summary and a full version will be attached to this complaint. I was victimized by a scam involving online sale of puppies. Perpetrator was sophisticated in the way they described their program and involved victim in their process. They started out with a beautiful puppy and great concern over well being of the puppy and got you to buy into how sincere they were. They convinced me to send {$750.00} -- {$500.00} for puppy, {$250.00} for shipping ( at a cost of {$11.00} to me ). Then they said they would ship puppy & I would be contacted by delivery company. Delivery company contacted me with elaborate delivery procedures & instructions then at the last minute the delivery company contacted us wanting {$1800.00} for life insurance on the puppy saying they would return {$1700.00} of the {$1800.00} at the time they delivered the puppy. The backed up the demand for the {$1800.00} with references to XXXX regulations. We did not pay the {$1800.00}. It is a pretty elaborate scheme. It works fast. I am afraid other vulnerable people are being defrauded by this scheme. I suspect that the breeder and the delivery company are actually the same person or people.
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| 03/30/2016 |
Yes |
- Money transfers
- International money transfer
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Web |
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On XXXX/XXXX/2016, I submitted XXXX transactions on MoneyGram International site. XXXX of them succeeded, yet there was network connectivity issues between MoneyGram and my bank via through me. Due to the first transaction, it became an error, yet my bank still saw the hold amount against my account as authorized transaction. XXXX one was canceled in my choice due to the first error. The XXXX transaction, I choose to post ACH money transfer through my routing and checking account, and that too was successful attempt, and due to the present errors I found after the fact of calling MoneyGram, I canceled the third transaction. On XXXX/XXXX/2016, I see a debited amount charged on my account of {$99.00} against me, and now caused overdraft charges to other amounts I posted besides this charge, that I did cancel was posted by XXXX XXXX and paid MoneyGram, yet they insisted and denied that they did not receive any monies from due to it 's cancellation. I have documents to suffice and prove this is the later and is contrary and untrue, and was still charged and my bank institution still accepted the payment and debited other fees due to my in the negative balances.
|
| 10/16/2015 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
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Out of necessity I used Money Gram money transfer service to send money international, I pay the fee service required to send money with the promise that will only take 5-15 minutes to be available for the recipient to claimed. It has been more than 10 days and my money does not reflect as being deposit. For the last two weeks I have contact MoneyGram to find out the status of my transfer, which every time I have contact I have been informed that my money is ready and available to be claim, when my recipient tries to claim the money it does not appear available. I have asked MoneyGram for a clear answer, however MoneyGram has not been able to provide me with a clear response as to where my money is or what happened. I requested for my money to be reimburse immediately, I was informed today that it will take 10 days in order for me to get my money back, which is something that does not reflect in their policy. I am a hard working individual, and if used the system is out of necessity, I do not want others to go to the same struggle I am going through. It is not acceptable for MoneyGram to lied about their service, it has cause many troubles with this issue.
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| 07/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Hello, I was using the MoneyGram service a few times and it was always a huge problem to get money from them.
It takes days, sometimes weeks to get the money.
Even the senders are suffering to get it back.
The internet and their XXXX page are full of complaints and XXXX is suing them now.
Here is the article about it https : XXXX? XXXX My parents sent me money from XXXX because I lost my job and can't pay rent.
It is urgent.
And they are not giving me money trying every possible way not to give it to me.
Now they want my not XXXX speaking step-dad to call them from XXXX to fix the problem.
But problem was created by them.
I checked this morning about money availability and their webpage said go get it.
I went.
And there is a XXXX.
I have a screenshot of their answer that I've got the money and can get it at any location.
Because it is not the first time, I checked their XXXX page and it is full of complaints and swearing bout their service.
They are con-artists indeed.
Please, help.
My family is loosing apartment and has to go on the XXXX with XXXX years old daughter.
I need my money back.
Thank you for helping.
Best.
XXXX XXXX
|
| 11/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
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I sent the money to my sister in XXXX on XX/XX/XXXX to have been received in XX/XX/XXXX. When she cashed the money A mistake was made on her name listing her both as the sender and receiver and we have not been able to receive the money ever since. We called, 14 times. Conversations were recorded. I filed an online complaint on XX/XX/XXXX and XXXX and as today XX/XX/XXXX. I do not have a response. They are holding my money hostage which was desperately needed by my sister and are not telling us why the money is being held, complaints are not being answered and they are hanging up on us when we call. They are also refusing to refund the money. MoneyGram is being careless with our needs and refusing to solve an issue caused by them. They are also refusing to tell us what is wrong with the file and why the money is being held. I am just looking my funds to be released and I would like other to know that this is company is not safe if you need to send money. They do not care about its clients wellbeing and mental health. They do not adhere to the practices they post in their website and do not respect the law or consumers. XXXX forbids there is a mistake.
|
| 08/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
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Web |
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I am an XXXX XXXX. I needed to pay an expert for one of my cases who lives in XXXX. I sent the money via MoneyGram at a CVS drug store near our office. The individual could not collect the money because he ID name did not match exactly the name I used when I sent it to him. I have been trying to get this fixed. First, CVS said I have to go to MoneyGram. They have no contact information on their website or on the receipts for assisting a consumer. I submitted a request for help on their website. It took at least four business days ( and a weekend in there ) for a reply. The phone number they sent requires you to give information about your age or to accept some kind of " promotion. '' I could not get through to a person without doing this. I kept getting disconnected. Then I pressed a number associated with one of the " promotions '' and got a person. Told him the problem that I need the name fixed so my expert could collect his money and he said he would help me but FIRST I was going to get some XXXX card promotion. I said " no, I don't want anything '' and then I was disconnected on the call. I sent this money on XX/XX/2021. It is {$1500.00} USD.
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| 02/19/2016 |
Yes |
- Money transfers
- International money transfer
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Web |
Older American |
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Posted Bedroom furniture on XXXX for {$1000.00} ( XXXX/XXXX/16 ). Was contacted by XXXX XXXX XXXX. He said was on assignment on XXXX. Would have assistant send money order for {$1000.00} to cover furniture + {$40.00} to hold. Later notified that assistant made mistake sending XXXX {$980.00} money orders ( MoneyGram XXXX and XXXX ) instead of XXXX for {$1000.00}. He asked if I could send change of {$930.00}. I was suspicious, but when I took money orders to XXXX XXXX branch ( XXXX/XXXX/16 ) in XXXX XXXX, NJ was told by cashier ( XXXX ) that the money orders were " good '', " same as cash. '' I made the mistake of believing the cashier. I sent a MoneyGram money order to XXXX XXXX XXXX in the XXXX ( MoneyGram Reference XXXX, XXXX/XXXX/16 ). On XXXX/XXXX/16 XXXX XXXX returned both deposited money orders as " fictitious. '' I went to XXXX XXXX and eventually was told there was nothing they could do ( XXXX/XXXX/16 ). I contacted MoneyGram and eventually was told there was nothing they could do ( XXXX/XXXX/16 ). MoneyGram case XXXX. XXXX told me I should contact the local police. I filed a police report with the XXXX XXXX police ( XXXX/XXXX/16 ).
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| 01/05/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
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|
Web |
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Dear Sir or Madam. As evidenced on the attached receipts, it is 100 % clear that on XX/XX/21, at XXXX in XXXX, NJ, a Moneygram for {$2500.00} ( including fees ) was paid for to be sent to a relative overseas. The relative never received the money sent ( which is also 100 % verifiable using Moneygrams tracking system ). Representatives at both XXXX and Moneygram were spoken with and an appropriate police report was filed ( also attached ), yet there has been no resolution to date. Emails were also sent to both XXXX and Moneygram and Moneygram responded on XX/XX/21 that our email was received on their end, that they opened a " XXXX - Report Fraud '' case with an assigned case # XXXX and would be in touch shortly. Moneygram never responded after that generic email they sent to us so another follow-up email was sent to Moneygram and XXXX on XX/XX/21. Neither responded to that follow-up email so XXXX customer service was called on XX/XX/21. On XX/XX/21, XXXX assigned a new case number ( # XXXX ) and suggested to file a claim with the CFPB so that is what we are doing now. I look forward to hearing from you at your convenience. Thank you.
|
| 06/11/2015 |
Yes |
- Bank account or service
- Other bank product/service
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- Making/receiving payments, sending money
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Web |
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I received a money order from a tenant and misplaced it for over one year, but it was not three years old. It was purchased through Money Gram Money orders. Money Gram claims that it is no longer any good and needs to be reissued for a large fee. I understand that a money order in the state of Texas is not abandoned unless it three years old from the date of purchase under the Texas Property Code, Chapter 72 Sub chapter B page 4. It appears that Money order companies makes the own rules and regulation that does not coincide with state and federal laws to rip off consumers because of misfortune of an accident.
I called Money Gram and they want a large fee to replace it. A fee had already been paid to purchase it so why would they not honor their check. Money Gram States on the back of their check, Not good after one year from date of purchase. There will be a non refundable service charge will be deducted from the face value of the check to be assessed where not prohibited by law.
I called XXXX XXXX who the check was drawn on. They could not help. I called the Federal Trade Commission and they directed this matter to this office.
|
| 01/02/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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Web |
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On XX/XX/17 I purchased a money order for XXXX from money gram at XXXX.
The money order was stolen from the rent office along with multiple other money orders by an unknown person. I called money gram and they informed me that it had been cashed XX/XX/17 and that I needed to prove that it wasnt me who cashed it. They gave me the option of paying XXXX dollars to receive a picture of the check and at what location it was cashed at I agreed. When I got the copy of the money order at the time it was cashed it had been rewritten and my apartments name was no longer on the front of it with No signature on the back.
Then they told me XXXX XXXX XXXX was the back that cashed the money order but when I went to chase they told me that the account money gram is saying the money order was cashed in does not exist and they are not responsible for cashing the money order .At that point I decided to turn to consumerfinance because Im being lied to and misled my money gram to my knowledge they are suppose to contact the bank the money order was cashed at and ask them to open a fraud investigation but Im left doing everything my self with no help
|
| 09/10/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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|
Web |
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I sent {$400.00} from new York on XXXX XX/XX/2019 to my first bank account in XXXX through money gram since the company claim that the can send money to your account directly. Unfortunately for me the money was not delivered to my account till now. This money was meant to pay for a deposit in the hospital so that the doctor can attend to my uncle who was sick over there. I have called moneygram several time to resolve the mater and I keep on getting the same response. The always tell me to call back in two to four business day that the bank in XXXX has not gotten back to them. I keep on getting the answer any time i called and I decided to call the first bank head office in XXXX. Only for them to tell me that no one contacted them. The suggest to me to ask money gram which email or number the contacted but money gram refuse to disclose that to me. I am frustrated and I think money gram shouldn't operate in XXXX if so much complain continues.
Please I want CFPB to help me recover my money because is not yet deposited in my account and mony gram still have the money in their possession..
Thank you for anticipated cooperation.
|
| 01/10/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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Web |
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On XX/XX/XXXX, I tried to transferred {$490.00} ( total charge to my credit card with fees was {$500.00} USD ).
However, the money never arrived, or could not be received in XXXX as promised.
Even though, I inquired or called several times the issue was never resolved.
Then, I tried to cancel using the same online system ( or App ) without avail, and instead I was instructed to call to process the cancellation.
On XX/XX/XXXX, after I called again I was told that the transaction was cancelled and that I would received my money back.
But, as of today ( XX/XX/XXXX ) I have not received the funds back.
Basically, I been given the the run around, and been hand up over the telephone several times, and have felt completely helpless and without recourse.
MoneyGram Reference Number / Tracking : XXXX Please, help because this has happened several times already, and it is not fair how MoneyGram collects the funds and then takes no action to even let you know that something is wrong ( instead you have to call them! ), and makes no effort to correct the situation ( and, even lies, hands up on you after waiting for ever on hold! ).
|
| 07/02/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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|
Web |
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On XX/XX/2019 I downloaded the money gram app to send money for business services to a friend in Ohio. I live in XXXX. I sent {$1500.00} and money gram fee was {$19.00}. a few minutes after I sent the money and received notification that my transaction went through. I then received another email stating my transaction has been cancelled and I will receive a refund within 3-10 days. at this point I called money gram asking them why was my transaction canceled they told me for security reason to protect me and the person receiving the money. I said that's not even a valid explanation and why isn't my money returned to my bank account immediately. I been calling them since XX/XX/2019 and they can not help me I even called my bank to see if they could release my funds and my bank said they cant release my funds until they receive something from money gram showing they cancelled and voided the transaction. money gram also tell me they cant send my bank over anything that I just have to wait. I don't have any money. XXXX is a lot of money for money gram to be holding my money for no reason if they really cancelled the transaction.
|
| 12/06/2016 |
Yes |
- Other financial service
- Money order
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|
|
Web |
Servicemember |
|
On XXXX/XXXX/2016 and XXXX/XXXX/2016, I have used the services of Moneygram XXXX to send " XXXX '' money for something that I allegedly owed. I called XXXX 's customer support number to verify. XXXX told me it was a scam. I unplugged my computer, filed reports with the police, with the bank, Moneygram itself, several government agencies. I have talked with XXXX, they tell me to go the bank and the police to dispute the charges. I talked to the bank, they tell me to talk to Walmart and Moneygram XXXX as well as the local police to dispute the charges. I have tried everything to file the disputes with the bank, there isnt anything they can do about it. I am now trying to dispute Moneygram XXXX and Walmart for charges. I do have police report number and other report numbers from government websites if needed. I also still have receipts from the Moneygram purchases with reference numbers. Already filed reports with Moneygram XXXX about the charges. Local police have talked to Moneygram XXXX. Still havent heard anything back yet. Trying to see about getting help for it. May go to legal aid if I have to. I have lost in total XXXX
|
| 05/27/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Payday loan
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- Can't contact lender or servicer
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|
Web |
Servicemember |
|
XXXX : XXXX : XXXX XXXX We really appreciate your good intentions in order to resolve the issue. Full and final payment of {$500.00} today XX/XX/2020 looks absolutely fine.
Kindly fill the below information once you complete the Money Gram ( money in minutes XXXX so that we can arrange the pickup of your payment and send over the full and final receipt for the payment.
Receiver Information for XXXX to our account XXXX : NAME XXXX XXXX XXXX XXXX XXXX XXXX XXXX STEPS : 1. Go to the nearest XXXX store ( XXXX / XXXX / XXXX XXXX ; 2. Ask for XXXX XXXX ( money in minutes form ) ; 3. Receiver Option : Pickup at any XXXX XXXX XXXX ; 4. Enter the payment amount ; 5. Select Same Day option ; 6. Kindly fill the receiver information mentioned above in this email ; 7. Go to the cashier and deposit the money along with the store fees, once you hand over the cash, you will be provided with the receipt and the 8 digit reference number.
Kindly fill the information below and email us back : XXXX XXXX keeps emailing demanding money. I have no idea who she is.
XXXX XXXX will not identify the company or provide a validation of debt.
|
| 11/08/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
Interested in buying my car through XXXX when I put my ad. Immediately he sends me check XXXX dollars in 2 days, I deposited the check to my bank account from company XXXX XXXX XXXX now assuming its fake one and wo n't get cleared. The next day he calls me to transfer XXXX dollar, I send through MoneyGram service for some movers in Florida location as though he is moving to nearby location I send them XXXX including fees to someone name XXXX XXXX in Florida. Again the next day calls me saying sorry could not buy my car since he already got one from mother in law with cheaper price and asking me again to transfer remaining amount to different location for about XXXX dollars this time I found out he is kind of guy and fraudulent I stop replying to his messages on XXXX ( XXXX ) XXXX or sending emails he keep contacting from unknown numbers. Any help /support would be appreciated to get my money back which I paid through MoneyGram XXXX for XXXX dollars I have receipt of the payment I did and other details please take action and resolve the matter and also moreover bring these people to justice ripping the consumers online.
|
| 12/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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|
Web |
|
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On XX/XX/XXXX My friend sent me a Money Transfer using moneygram with her debit card sending to me thru my debit card. Usually this transaction takes around 15 to 20 minutes to show in my bank account. Money was taken from my friend 's account but i never arrived to my account. We wait until next day, and they money never appeared in my account, so we proceeded to file a claim with MoneyGram.
After claim was filled, until today XX/XX/XXXX we have no answer from Moneygram, they said it can takes until 90 days and there is no reason for that. My friend wants to cancel the transaction to get a refund and Moneygram dont want to do the refund. My friends tried with the bank, and bank asked her to request to Monegraym the policy where shows it can takes 90 days, but Moneygram refused to send that policy, like that she can submit it to the bank, and bank can cancel the transaction.
I was expecting that money to pay my rent, i can lost my aparment beacuse i did not paid my rent beacuse moneygram has my transaction in the air, and we dont know when it will be resolved. Is not fair to play with somebody's life like that.
|
| 12/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I tried to log into my MoneyGram account to send my mother {$100.00} on XX/XX/2021. When trying to log into my account I was told that my account was unavailable. I contacted customer service by chat. The representative researched my account. She told me that MoneyGram had closed my account due to prior loss of money. I had an issue several months ago where I sent a wire transfer to an individual. I never received the product, nor did I receive my money back. I did report this issue to MoneyGram at that time, and did not hear anything back. Why am I being penalized by having my account closed when I did nothing wrong? I reported the issue that occurred several months ago when it happened but didn't hear anything back. Also, MoneyGram never notified me that they closed my account. I find the closure of my account to be on unethical. Why should my account be closed for an issue that was not my fault? I was the one that was scammed several months ago. This issue with my account being closed and me never being notified forced me to search to find other options to send my mother {$100.00} that she needed emergently.
|
| 01/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
|
|
On XX/XX/XXXX I purchased a Moneygram money order for {$500.00} to pay a bill. A few minutes after making it out to someone I found out I did not have to pay that bill. Neither the store that sold it to me nor my bank would cash it so I went online to moneygram.com and completed a refund request form. I am attaching the acknowledgement letter I received frim XXXX. stating my refund will take 3-4 days as I requested expedited processing for {$45.00} and overnight mailing for {$22.00} for a total cost of {$67.00}. I did upload to the XXXX website photos of the money order & the stub receipt as I still had & have in my possession within minutes of moneygram requesting them on XX/XX/XXXX. I called after a few days to check the status and a rep told me they had received my uploaded photos & my refund would be issued on XXXX XX/XX/XXXX. I just checked their website & my claim is still sitting with no progreess andNO refund. That department does not take calls and I was told the managers were not available to speak with me!
This is completely wrong and seems like theft and there should be something that can be done!
|
| 02/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/2021, I sent through the agency MONEYGRAM PAYMENT SYSTEMS , INC. the amount of XXXX USD to my bank account in XXXX. I had been a regular user of their services, without any inconvenience, until now.
However, to this day I have not received the corresponding money from that transaction, there have been open four investigation cases of which they refused to give me an identification number, the first of them was opened on XX/XX/2021 the second on XX/XX/2021 the third one on XX/XX/2021 and the fourth one on XX/XX/2021, in all of them the agency has refused to send me proof that they sent the money to my receiving account in XXXX, so I do not have a document that allows me to initiate a dispute in XXXX.
The agency only tells me by phone that they have proof that the bank in XXXX has confirmed that it did receive the money, however every time I requested for that proof, they say that I have to wait XXXX days to receive it, otherwise I must open another investigation case.
Four investigation cases have been opened, they have not provided me with my money or proof that they have already sent the money.
|
| 11/28/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I sent some money to my mother on XXXX, through the account transfer feature on the Money gram app. As of today, XXXX, the money has not been credited to her account. I have reached out to money gram on different occasions to let them know this money has not been received. To that, they have told me that the issue is not with them, but with the bank.
They recommended that I work with the bank to resolve this issue. The bank confirmed today that they had not received the money, so I am very frustrated!!!
I had asked Moneygram on XXXX to send me the details of their contact at the bank so that I could reach out to the officer to help resolve this issue. They told me they did not have any details and insisted that I should resolve the issue myself.
I have never dealt with an organization that would be so nonchalant about something this serious. Both parties in this transaction, the bank ( XXXX XXXX XXXX XXXX ) and Moneygram are not willing to help resolve this issue.
Please if the Bureau can help I would really appreciate it because Moneygram is taking their fiduciary responsibility for granted on this issue.
|
| 08/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I was sent money from XXXX on XX/XX/XXXX and I tried to collect on XX/XX/XXXX was told the key was incorrect. My sender goes to the location and is told it is accurate and should be able to collect. I go again and im told my key is incorrect, that all key are 8,9, or 10 digits and mine was 11. I call customer service and I'm told its my sender that should call and that they cant help me. My sender calls and they tell her the transaction is inactive and i can now collect. I try again but I'm told the same thing. By now i call the location and we are told the system created an error and our options were to cancel and re-send, however we would not be refunded the fee. I don't accept that and call the XXXX customer service and ask for other options and they state that the only way to fix it would be to cancel, but that the fee would be refunded. I agree and we are told to wait 72 hours, which would be XX/XX/XXXX. I call XX/XX/XXXX and it is still not available and we are told to wait another 72 hours. I called monday XX/XX/XXXX and is still not available and i was told to wait 72 hours but to call Thursday.
|
| 08/23/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I sent {$100000.00} to my brother in-law ( XXXX XXXX XXXX XXXX on XXXX/XXXX/XXXX through Moneygram, He went to XXXX XXXX in XXXX XXXX XXXX to crollect the money ( {$1000.00} XXXX, after filling the require form, he was told at the XXXX XXXX that their payout limit is {$600.00} dollars only, it was on saturday. so nothing was given to him, the following monday he went to another bank, and they said the Reference number is invalued,, i called Moneygram customer service and ask if they could re-issued a new reference number. their customer representatvie said the money was paid out, i explained what happend in XXXX, i even spoke to the Bank branch manager he said it was n't paid. he said because the teller keyed in the reference number that is why it is showing as if it was paid out, The branch manager advice me to get a refund so that i can resend the money with a new reference number. i was transfer to the fraud dept of the Moneygram and they said i will hear from them within 90 days, then yesterday the XXXX of XXXX i got the attached letter in the mail. They refused to tell me where the money was cash.
|
| 05/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I registered for an online account with MoneyGram in 2019. I tried to send a single transaction and immediately received a response that stated, " After careful review, your profile is closed and transaction declined. '' At the time it was a minor inconvenience and I sent money via another method. Now, another need to send money has arisen. I tried to create a new MoneyGram account and I was unable to. I spoke with multiple customer service agents online and on the phone, and I was told that 1 ) their " automated system '' decided to cancel my account, 2 ) they can not give me any more information, 3 ) the decision is final, 4 ) I can NEVER create an online account again, for the rest of my life, and 5 ) there is not a single person at MoneyGram who has any responsibility over this " automated system '' that could, or is willing to, give me further information, or appeal or reverse the decision.
I have been denied the use of MoneyGram 's online service via no fault of my own, with no option to appeal. I have been unjustly discriminated against, as no valid reason to deny me service has been supplied.
|
| 09/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XXXX the XXXX I sent money transfer # XXXX. On XXXX the XXXX when the receiver tried to collect the money she was told an error had occurred and that the money was returned to the sender. MoneyGram online system meanwhile shows the money transfer as completed and paid to the receiver. I opened up case # XXXX and also called MoneyGram to discuss the issue. MoneyGram insists the money has been paid. I know the receiver well and have sent her numerous transfers in the last three years without issues. The same problem happened with another transfer # XXXX sent in XXXX. For that transfer MoneyGram eventually paid and refunded the money. I know the outcome is wrong but the agent insisted the money had not been paid though it was paid. I have an email from MoneyGram showing the transfer was paid on XX/XX/XXXX. There is something wrong with MoneyGram systems but they refuse to listen or investigate these occurrences in their systems. It appears their online system and main system get out of sync in regards to the status of a transfer. The MoneyGram case # for XXXX is # XXXX. For XXXX it is case # XXXX.
|
| 11/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I have initiated an international money transfer through MoneyGram 's service - detailed as below : Authorization # : XXXX Reference Number # : XXXX ( Used by XXXX for tracking ) Date Initiated : XX/XX/2020 Date Promised ( Destination ) : XX/XX/2020 ( XXXX be available sooner ) Transfer Amount : XXXX USD Exchange Rate : 1 USD = XXXX INR Receive Amount : XXXX INR As of today, the amount is not received in the destination bank account. Moreover, there have been several ( 10 approx. ) calls made to the customer care department of MoneyGram, who failed to provide us with ANY resolution. Instead, we have been constantly held off by them making " 4 business days resolution '' claims which in reality, was never provided.
MoneyGram also claims that they are awaiting a response from the destination bank which in reality might not be the case because - I have been in constant touch with the destination bank that claims that there has neither been any pending transaction request nor any communication attempt from MoneyGram as claimed.
This is the XXXX day of zero progress on the part of MoneyGram.
|
| 09/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I paid for a service, a money remittance on XX/XX/2023. Supposed to be in the beneficiary 's account in minutes. It's been 3 days. I call moneygram 's customer service for an explanation they blame the recipient 's bank, they say the recipient 's bank have the funds available and they don't know when the recipient will have the funds deposited into his account but they will investigate. I tell them the recipient really needs those funds and that if they can't make sure he receives the money like right away I would like to cancel the transaction. Customer service then tells me that is no possible that I have to wait up to 90 days. I just talked to the money transfer beneficiary, He went to his bank to find out the reason for the money not being there. It turns out there is not money they are withholding, that by law they can not withhold any funds that belong to an account holder. I call customer service, this time just to cancel. But again I'm told " not possible ''. I ask to talk to somebody else and this person tells me that whoever I talk to it's going to tell me the same thing.
|
| 12/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Dear Sir or Madam, I have been using MoneyGram service to send money to my family in XXXX for many years.
Two months ago their the Web site asked me to submit my ID. I did, even though I don't feel very good about sending my ID to nobody knows whom. For unknown reasons, my American Driver 's license was not good enough for MoneyGram, they just declined it without any explanation.
I called Customer Service, they were not able to explain to me what happened, and just keep asking me to take pictures of my ID again and send it to them. I did. Again, it wasn't good enough, so I have received an email about my account being terminated! Once again, no explanations offered.
I called Customer Service again, they reset my account, and then - correct, the same story again and again.
I just sent my ID photos again ( for the 4th time ), and
got same response.
I doesn't seem possible to figure this out with MoneyGram customer support, so I was hoping someone smarter could take a look at this situation. I am out of means to resolve it on my own.
Thank you for your care, and have a great day
|
| 01/28/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
On XXXX/XXXX/2015, I sent money through Moneygram to my brother in XXXX XXXX XXXX for my mother and family for the XXXX holidays. As of today, Moneygram has not released the money, ruining my family 's XXXX holidays, etc., saying that our names are XXXX names and that my brother in XXXX, which is a very peaceful country, may have XXXX. They say the transaction is under review but they have not been able to provide me with details of the review and evidence that his name is tied to some organized extremism when I ask. I have asked for a refund several times to send the money directly to my sister or mother but they refused. Reps I have spoken with have given me numbers inconsistently for my brother to call from XXXX, but those numbers do n't work and Moneygram agencies in XXXX are unable to call for him, citing link issues. I have asked Moneygram to call my brother directly to obtain whatever information they need but has refused to do so thus far. I need my money with interest and compensation for all the calls to and from XXXX. Thank you for your assistance and cooperation.
XXXX
|
| 12/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XXXX XX/XX/2021 at XXXX, Moneygram accepted a debit to debit vVisa transfer from my domestic partner in the XXXX to myself in the XXXX in the amount of {$2000.00} USD. Their website promises the money is " usually available in minutes '' by this method, and their terms and conditions promise it within 4 days at the latest, barring force majeure.
As of XXXX XXXX, this money has still not been received. They were contacted by telephone by both myself and my partner and the representative gave no information to either of us except to assure there wasn't a fraud hold and that they were not claiming force majeure. The representative offered to file a complaint that would be resolved " within 90 days '' ( more than XXXX times the statutory 15 days to respond to such complaints ).
In the mean time, we are behind on our rent and the money has been taken from our account. Moneygram will not provide any further information, explanation, or help, and their lateness will likely put us out significant late fees. A demand letter sent to their customer service email was not responded to.
|
| 07/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
On XX/XX/2020 I attempted a money transfer to XXXX, XXXX. via Money Gram Online Services through their app.
I initially sent {$100.00} which was available immediately to her account, I then attempted to transfer {$2000.00} and was notified that the transaction was successful, however when the recipient tried to access said funds it was not debited to her account.
on the next business day, Monday XXXX XX/XX/2020, said recipient went into her local bank and was told that the funds were not deposited to her account by MoneyGram, I then cancelled the transaction and contacted MoneyGram and was told that they were aware of the situation and was subsequently given case # XXXX by agent XXXX, I was told by him that only first names were given to consumers.
On XX/XX/2020 after checking my account on numerous occasions I called MoneyGram 's customer service enquiring about the refund, I was then told by the responding agent that it takes at least 90 days for such refunds to be made, I find this a bit hard to accept hence my complaint here seeking some assistance in said matter.
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| 10/22/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
Servicemember |
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Company erroneously closed my online account without cause or explanation. Company refuses to allow communication with the department which made the decision. During a phone conversation with a XXXX customer service agent on XX/XX/2018 only confirmed that XXXX will never allow me to use the online feature of their money transfer service. Agent told me : " Sir, all I can tell you is that you are never going to be allowed to use XXXX online and there is nothing you can do about it. '' It was at this moment that I asked to be transferred to the " security department '' that apparently made the decision to close my account. Agent told me : " No, and I'm telling you that no matter who you talk to, no one is going to listen to you beg about getting your account back. You are welcome to go in person to a XXXX. '' I asked : " Can I speak to your supervisor please? '' Agent responded : " He or she is just gon na tell you the same thing I just told you. You are NEVER getting your online account back and there is NOTHING you or anyone can do. '' The agent immediately hung up on me.
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| 11/16/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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I received a phone call in my office at my workplace. During the call, a person told me that my store was expecting a shipment *security cameras ) but It could not be delivered because there was an unsettled balance. This person told me that my boss was in the line too.. I could hear his voice and we had a conversation, my fake boss instructed me to take money from our register to pay for the delivery. I ask the other person if the delivery guy could take cash but he said no, I should do a money transfer by MoneyGram instead. This payment needed to be done quickly because we could be charged a fee.
My fake boss allowed me to go and do the money transfer for {$1000.00}, this money will be received in XXXX in a bank account in XXXX XXXX.
So I went to a CVS pharmacy and did it. As soon as I finished, I called my boss from my personal phone number and I confirm the transaction but he told me that he never talked to me over the phone and that we were not expecting any delivery. So I realized I was a victim of scam/fraud. Immediately, I call MoneyGram to report the fraud.
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| 05/25/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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i answered a used car add on XXXX XXXX on XX/XX/XXXX. I phoned Name : XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX. She told me she was being XXXX and she wanted to protect her investment so she used a broker at XXXX who sent me an invoice with detailed payment instructions. This invoice had transaction id XXXX guarantee free shipping etc.We send XXXX for the car via a moneygram sent to Agent Name : XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX. We receive an email from XXXX stating that XXXX XXXX requires another XXXX for shipping insurance. But we will get money back after we receive car in XXXX. So we sent another moneygram for XXXX to XXXX XXXX rep. He wanted us to fax receipt to insure payment. We did. XXXX sent me another email saying they needed another XXXX for insurance into XXXX. I immediately emailed XXXX and XXXX XXXX and cancelled the transaction. i tried calling XXXX and XXXX XXXX customer service XXXX ( XXXX ) XXXX. No answer.phones disconnected. I called XXXX customer service they told me that do n't sell cars and I have been a victim of fraud
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| 09/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
Older American |
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On Tuesday, XX/XX/2023 I transferred {$100.00} via Money Gram to a friend in XXXX. I received an email that the transfer was in progress.
I have been doing this for a few years. I can not access my Money Gram account so I can not provide you the date I started.
On Friday XX/XX/2023 I received an email that the transfer had been sent On Saturday, XX/XX/2023 I received an email that the transfer had been CANCELED, with no explanation.
This evening, Tuesday, XX/XX/2023 I attempted to learn from Money Gram what the problem was. There is no way to get a person on the phone at Money Gram. There used to be, but no more.
I went on a " Live Chat '' and was told I would, in future, have to use another transfer service. The chat person, XXXX, told me he could not provide me a reason.
If there was a problem I would like to know what it is. At Money Gram there is no way for me to learn the problem.
Is there no accountability for these money transfer services?
I so appreciate your help in this matter and I hope to hear from you.
Thank you for your help.
XXXX XXXX
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| 08/02/2016 |
Yes |
- Money transfers
- International money transfer
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Web |
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I made a money transfer to my father in XXXX through money gram. When my father went to pick it up he was told there is no order number matching his number. The lady at store had also made a mistake my fathers name is XXXX XXXX XXXX and she only put XXXX XXXX. I called money gram and they said it was on hold and that my father needs to call a phone number they gave me. So I called my father again and gave him the number to call. Well there was no answer. He went back to the bank and they still have no money for him. So I drove for an hour to the money gram I sent the money through and they told me the money is on hold and there was nothing they can do. So I called money gram again and they said the same thing again. My father needs to call and say they could give me back the money so I could resend it. Again there is no answer to any of the phone numbers they gave him. So I sent {$200.00} to my father that he can not Claim and they will not return to me. Every time I call they same the same thing he needs to call them but none of the numbers they give me work.
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| 11/03/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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On XX/XX/18 to a MoneyGram location to send {$300.00} to a recipient in XXXX. I provided all identification for verification required and paid any required fees in addition to the {$300.00} in cash. According to the service advertised and selected, the money was going to be available in 10 minutes the same day ( XX/XX/18 ).
When the recipient went to pick-up the money the next day ( XX/XX/18 ), he was told he does not have the correct reference number. surprised, I then sent him a picture of the receipt which bared the same reference number. The recipient went back on XX/XX/18 to pick-up the money and was told that in fact the reference number was correct ; however, MoneyGram has blocked the disbursement. I called MoneyGram customer service the same day to inquire on why the money was not available as promised, and was taken through a lengthy ( and abusive ) verification on the phone without providing me an answer on the were about of my money.
I ultimately ended the phone call, went to the store, and cancelled the transaction for a refund on XX/XX/18.
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| 03/20/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
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On XX/XX/XXXX and XX/XX/XXXX I had sent a money transfer online through money gram. On XX/XX/XXXX I had cancelled the transactions because my daughter was not able to pick them up. I called money gram and they had advised me that the reason why my daughter couldn't pick up the money was because money gram doesn't accept prepaid debit cards. So at that time I was told to wait 3-10 business days for a refund. Well that time had come and gone and I called them back and they had told me that the refund date had passed and that it would have to go to the escalation department. At that time they told me to wait two business days and the money would be returned. Well I waited 3 business days and called back and they said that it was still in process and I would have to call back in another 2 business days. I have been calling everyday with the same result. Nothing is being done about my refund. I asked to speak to a supervisor and I then was asked " even if you're not going to get your money back today ''? I was super upset and still no supervisor or refund.
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| 05/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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I transferred money from XXXX XXXX account to XXXX XXXX account through MoneyGram ref. XXXX, They said on their website that the process will take 3-4 days. It took 5 days until they sent it to the other bank from XXXX XXXX. I reached XXXX XXXX and the money still not received. I want to complain because they don't say that it will take that long and they don't give an exact date of receival. My family needed the money as soon as possible and they made it a night mare.
I called several times to understand where is the delay and send email with complain with no reply from their side. when I called they were rude with no explanation. they said we can't do anything just wait for the other bank to process. they keep saying estimated date of receival and they keep changing that date. I called them today at XXXX XXXX, they said if the money not transferred tomorrow, we will open a special case of investigation. which means more time with no money arrived.
I wish they wrote that the service will take more than 10 days, I would never used their service.
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| 08/07/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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I sent XXXX dollars to my friend in XXXX that I send money to often to have things done to and for my home in XXXX. When he went to get the money, with his I.D . and the ref. number and was given the run around at every place that he went to get the money from MoneyGram. Then at the last place that he went they wanted me to call a XXXX speaking MoneyGram number in XXXX. I called the number on my receipt and when I complained 2 different people started asking questions that were none of there business like do you know this person, why am I sending him money and what am I sending the money for and I told them he was taking care of things being done at my home. They continued invading my privacy to the point I told them it was none of there business and issued a refund. This company should not be allowed to have a business if they don't intend to do the service anyway. I really hope the government doesn't own this to get involved in peoples business. I really would like some kind of action against them and I would like a reply from you. Thank you
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| 01/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
Servicemember |
|
I sent a money transfer via moneygram at an in store location to my reciever and he was told that the transaction was canceled. When I tracked the transaction it said the money was picked up. I called moneygram and I was asked for the address and phone number of the store and was told my complaint would be escalated. My receiver was told on two different occasions that he went to speak to the director that I would have my money returned to me within days. It has been more than 10 days and I had to dispute the charges with my bank. Moneygram had issues with thier systems. I was sent a screen shot of the error their computer gave when trying to track the transaction. This is the tracking number : XXXX. The directors name who spoke to my receiver XXXX XXXX, is Mr. XXXX. Address XXXX XXXX XXXX XXXX Phone number is XXXX XXXX XXXX XXXX XXXX. I spoke to a man named XXXX at the moneygram escaltion department. No one has reached out to me or contacted me. And now I can not even log into my moneygram account. This transaction was created on XX/XX/XXXX.
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| 04/17/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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I was a victum of a romance scam. He kept stating he kept having a serious of unfortunate events and needed money. Around XX/XX/2016 he contacted me through a social media called " XXXX XXXX '' We exchanged emails, numbers and text. Stated his name is XXXX XXXX and lives in XXXX NJ Stated he was an international interior designer. Sent me pictures of what he claims to look like. Eventually he claims he went to XXXX with son and things kept happening. His wallet got stolen and had no money, need money for food, father was sick needed money for medical bills, father died needed money for funeral. Had no money so claimed doctor took his son to XXXX with him. Needed money to feed son. I have been still in contact with him superficially because I want him to get caught and stop. He does not know I know. Through Moneygram I have sent money to XXXX XXXX Louisiana, XXXX XXXX to XXXX, XXXX XXXX Texas, XXXX XXXX XXXX XXXX XXXX XXXX XXXX Texas. I have sent over {$15000.00} to several different people. He claims his name is XXXX XXXX. I have receipts.
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| 11/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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On XX/XX/XXXX I made a deposit on account to the XXXX bank XXXX XXXX XXXX XXXX XXXX for the amount of XXXX dollars, said company that provided the service is the XXXX XXXX and until today said money is not deposited to the account of the beneficiary.
I have already reported my problem with the aforementioned company many times, but they only reimburse me the XXXX dollars they charged me for the transfer and they excuse themselves saying that the money has already been deposited to the beneficiary 's account, which has not happened, For this reason, I attach the account statements for the months of XXXX, XXXX and XXXX. too The beneficiary went to the XXXX bank in XXXX to see what was happening and they told her that this shipment does not exist, that such money has never arrived.
It is worth mentioning that I continue to communicate with the company and now they hang up the calls, since they do not want to solve my problem, I demand a refund and also the documents where they support themselves to say that this money is already deposited.
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| 01/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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- Problem with customer service
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Web |
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I created account on XXXX back in XXXX of XXXX with the intent to transfer {$350.00} to my attorney in XXXX.
Today, XX/XX/XXXX, I finally submitted the transfer.
Upon hitting the " send money '' button I got a transaction number, but before I had the chance to write it down, the website logged me out. I attempted to login, but was told that my password was incorrect.
After attempting to login several times, I reached out to customer service via the chat. They told me that I should use another service as MoneyGram will no longer service me, implying that I was banned. They refused to provide any information on why I was banned. I requested a phone number to speak to a live person. They told me the same thing and asked that I file a complaint.
I filed the complaint on MoneyGram website and got a case number. I am waiting for additional information, but I am not optimistic based on people 's stories I saw online.
I am filing this complaint in the hopes that I can be given a reason of why I was banned and how I can get unbanned.
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| 09/30/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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- Problem with customer service
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Web |
Servicemember |
|
On XX/XX/19 my tenant bought a MoneyGram money order # XXXX.
At WalMart in XXXX, Ny.
Walmart transaction st # XXXX op # XXXX te # XXXX tr # XXXX The money order was printed incorrect. In words the amount was " XXXX XXXX XXXX XXXX dollars '', but in numbers {$430.00}.
When deposited at my bank {$430.00} was deposited.
The money order was returned, because of the printing error.
MoneyGram investigated and I settled with them for {$430.00} less {$18.00} fee.
I filled a complaint with WalMart, the following was their response : Question Reference # XXXX Dear XXXX, MoneyGram Money Transfer, including Walmart2Walmart World, is a low-cost service that allows customers to transfer money from more than 4,000 Walmart stores nationwide to any MoneyGram agent for low cost and at competitive exchange rates.
MoneyGram is a licensed money transfer operator. For more information visit walmart.moneygram.com, or for technical assistance or to check on a transfer, you can contact MoneyGram at ( XXXX ) XXXX.
Thank you, Walmart Customer Care
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| 12/09/2016 |
Yes |
- Money transfers
- International money transfer
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- Wrong amount charged or received
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Web |
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This is an issue with MoneyGram online service.
I made a transfer of money to XXXX from USA, {$50.00}. Moneygram webpage informed me of a fee {$4.00}. if I use my credit card.
When I received my bill from credit card, there was an additional fee of {$10.00}.
When I called the bank they told me that MoneyGram coded the transaction as cash advance, and as such there should be a fee of {$10.00}. When I called MoneyGram, they read me a disclosure of a recent change in agreement between MoneyGram and Credit cards Association stating that the transactions between them will be charged as cash advance not as credit card transactions. Nowhere on their website there was a mentioning of that. I believe it is a breach of law. Because each ATM has a legal disclosure of a fee when I used my credit card as a a cash advance. MoneyGram must inform a customer of the fact that a credit card transaction will be billed as a cash advance with an additional fee. When I called the MoneyGram escalation department, they refused to acknowledge the situation
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| 08/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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Web |
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On date XX/XX/2023, I initiated a money transfer transaction through XXXX from my XXXX XXXX account. The intended recipient 's details were accurately provided, and the amount transferred was {$2400.00} plus {$1.00} fee.
Unfortunately, despite the transfer being processed and having surpassed the expected available date ( XX/XX/2023 ), the receiver has not received the funds. In response to this situation, I immediately contacted XXXX 's customer support for assistance. However, they were unable to provide any specific information about the whereabouts of the money or the cause of the issue. All they suggested was for me to wait for someone to contact me. No one has reached out or replied my email since.
This situation has caused significant distress and financial hardship for both myself and the intended recipient. I kindly request your attention to investigate this matter and rectify the situation as soon as possible.
I sincerely hope that this issue will be resolved promptly. Thank you for your attention to this matter.
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| 03/15/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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MoneyGram, a money transfer company failed to protect me against fraud transactions. I was contacted by someone claiming to be from the IRS today stating that I owe back taxes and if I do not pay immediately, I will be arrested and detained for 72 hours. The caller was threatening to have me arrested if I do not pay within 40-45 minutes. As such, I made XXXX transactions to names in XXXX, IL through MoneyGram totaling {$5900.00}. I began to realize that this was a scam as I suspected that multiple transfers needed to be made. I called MoneyGram to stop the transactions but they could not refund me the 4 payments since it was already received. They did not have a process where they could have checked the background of the recipient or other preventive measures to avoid consumer fraud. I have complained to MoneyGram but they tell me they can not do anything about it. I am very upset, feel cheated, robbed and scammed. And I believe that MoneyGram is negligent and irresponsible by failing to protect the consumer. Please help!
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| 05/21/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Other transaction problem
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Web |
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XX/XX/2017 {$67.00} in a money transfer via moneygram.com Was cancelled before collection By me due to a possible overdraw Because of a money transfer to a close friend And they said they cancelled it for me But would take 3 to 10 business days Never sent confirmation of cancellation Refused to send confirmation of cancellation Or any evidence of such Then later said I would not be And that " i would have to trust them in good faith '' If i did n't then i would not get my money back Then the next day calling 4 more times to check the status They altered the explanation and said an email was sent confirming cancellation at the time it was done And that if is " against moneygram policy '' to send another to confirm I checked every folder for the supposed email Spam and trash included Nothing! Zip! Zero! Zilch! Nada! What the heck is going on? Oh not to mention the money never dropped of pending status to refunded on my card It went to completed! Which means the money was taken! Now the receiver is XXXX off And So am i
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| 08/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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I used XXXX 's services again on XX/XX/2022 and a transaction was canceled and I received an email from XXXX that you will receive a refund within 10 business days, time has passed and the refund has not been made to my bank account, call XXXX support XXXX and they do not give me a solution to my case telling me that the charges were not made and I have proof that the charge was made take a screenshot of my bank account where you see that the funds were withdrawn from my account that is to say there is a abuse of manipulation of funds by the XXXX company giving false information to the client in situations like mine from technical support and XXXX makes misleading advertising by saying that their refunds are given in 10 business days many people like me who use the money transfer system suffering this type of fraud and they suffer this type of abuse from XXXX I hope for a solution since the money I send is money from my work and effort and it is not XXXX This is lost due to inefficiency of an unstable system
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| 02/06/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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Web |
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I used MoneyGram regularly to send money to XXXX with the option to deposit directly to the receiver 's bank account. This transaction normally takes a couple of days to clear and have the funds available by the receiver.
On XX/XX/2020 I sent {$800.00} to the same receiver 's bank account previously used ( the receiver 's account 's number is automatically stored in Money Gram 's website for convenient repeated transactions ). Five days later ( XX/XX/20 ) I called customer service to get the status on the transaction since the money has not appear in the receiver 's bank account. The customer service person I spoke with claimed that MoneyGram made the deposit to the receiver 's bank account the next day on XX/XX/2020 and that MoneyGram not responsible after the deposit is completed. It's up to the local bank he said. But MoneyGram is not able to provide proof of the deposit made to contact the bank ; neither provides assistance to figure out where the money went.
Their customer care is poorly set up.
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| 09/16/2016 |
Yes |
- Money transfers
- International money transfer
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Web |
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For the past years, I have been using 'MoneyGram online transfer '' to send money to relative abroad. My transactions are random and less than {$1000.00}. I registered my banks accounts with Money gram and the monies are withdrawn from my banks to cover the transactions. Last month, when triying to process a {$94.00} transaction, I got denied that my bank information could not be validated. I called MoneyGram, and was informed that " XXXX '', a third party which safegaurd online transaction needed to validate my information. I called XXXX, provided them with all my accounts information. Was told that it will take a week to update system. Three weeks later, I encountered the same issues. A call to XXXX left me suspect that they have no clues of what is to be approved by their system. They were unable to trace my past moneygram transactions. I have the impression that they wanted to decide when I would send/spend my hard earned money through their service. What is all this about? Who really monitor XXXX??
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| 04/15/2017 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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I received a package in the mail for a work at home opportunity. It was a XXXX for MoneyGram. A check was enclosed with a complete instruction memo on how to complete the task. I did exactly what it instructed, I deposited the check for {$1900.00} into my account and once the funds were released I withdrew {$1700.00} to make the XXXX separate transactions. I went to XXXX separate MoneyGram locations and made the transfers successfully. A couple of days later XXXX called and said the check was returned. XXXX separate transfers were done, XXXX to XXXX XXXX at XXXX XXXX XXXX, XXXX XXXX, TX XXXX and the other to XXXX XXXX at XXXX XXXX XXXX, XXXX XXXX, TX XXXX. The communication came from an XXXX XXXX and the reply emails were as such : XXXXXXXXXXXX or XXXXXXXXXXXX XXXX.
Email report to XXXXXXXXXXXX for how you rated the customer service you received at each location. The XXXX after the fact said they have had several of these incidents and checks returned after being accepted into their banking accounts.
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| 12/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Wrong amount charged or received
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Web |
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I used MoneyGram app to send {$100.00} plus {$.00} fee to send some money to overseas on XX/XX/2021. They had the option listed to send the money directly to their bank account. My recipient to this date never received the funds. I made multiple inquiries to get a resolution on this issue and started a complaint which they opened a case on XX/XX/XXXX. XXXX Finally they emailed me on my case on XX/XX/2021 stating the Money was transferred to the recipient 's account with delays but it is NOT in their account to this day. I called them and wanted to talk to a supervisor and they advised me to reply to the email instead of calling here. I did respond to the email again on that day and havent heard anything again. The resolution they had was since it was transferred with delays they will reimburse me the XXXX cent but I had to go to a physical MoneyGram location and fill out paperwork just for the XXXX cent but no solid evidence to support the money was in fact transferred to my recipient.
Thank you!
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| 07/29/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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Web |
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On XX/XX/XXXX i visited a CVS store and transferred via MoneyGram {$1100.00} to my father who is currently living in XXXX. I payed {$22.00} in fees and the transaction was money in minutes. The total amount was : {$1100.00}. Unfortunately, my father tried several times to withdraw the money but in vain. MoneyGram did not release it.
Until today, my father is still waiting for the funds i sent him. When i called MoneyGram on XX/XX/XXXX, the customer service representative by the name of XXXX told me that they have just released the money i transferred 2 days ago. He was unable to explain to me why that happened.He also declined my request to speak to a supervisor.I informed him that the money was needed A.S.A.P for my sick mother who must pay first to get seen at a doctor 's clinic.
Unfortunately MoneyGram claimed that i could get my money in minutes. That is clearly stated on the reciept i got from them. That is not true and i need to be compensated for the damage done.
Sincerely, XXXX XXXX
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| 04/26/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
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Web |
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XX/XX/2019 sent {$70.00} through MoneyGram to my son. He travels oftn so during the course of a month I have used this service over the last 2 years.
Illinois to Illinois, pick up cash at any location He was told that the transaction was " invalid ''.
I called and was told MoneyGram sometimes reviews transactions and this one was reviewed and cancelled. No Why. The rep just read from a script. He has no supervisor or manager that I could speak to and my money will not be returned for 10 business days. Why was it invalid? My money, I have a right to know why my $ have just disappeared for at least 10 days. Internet blogs seem to indicate that this is becoming a common occurrence since the appointment of a new compliance officer at Moneygram.
Smacks of deliberate fraud. How much money passes through and is " held '' giving the customer no reason. Quite a large amount of interest to be earned by Moneygram.
Something is really rotten about this whole thing.
Authorization # XXXX Ref # XXXX
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| 12/21/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
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Web |
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I used my prepaid ( XXXX ) card to pay a third party ( XXXX XXXX ) via money transfer ( MoneyGram ). The transaction took place XX/XX/2022 for the total amount of {$84.00}. Expecting the money to be applied to the XXXX account appropriately, I waited for it to post to the account. 3 weeks to a month later ( on XXXX about XX/XX/2022 ), is when I was informed the XXXX account had been closed. At this point I was in wait for the refund and once XXXX released the funds back to MoneyGram, i should have been able to get my money back from them.
Moneygram was not being forthcoming with info on how to retrieve the money, so I them filed a dispute with XXXX. At this point I have tried to reopen the dispute thru XXXX. I repeatedly bounced back and forth between XXXX and Moneygram. I simply want back my funds. And truth be told, Moneygram should be the entity to process the refund, but several reps stated that because I filed a dispute, with the bank to my prepaid card, I would have to address them.
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| 05/12/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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I friend XXXX dad sent me a friend request on XXXX last night and I accepted. He started off by telling me if I had heard from the XXXX and I said said no what is that? He said he had seen my name on the list and to text them at XXXX. I did because I know and trust him. He stated t he had received money and that since he seen my name on the list I need to contact them. I was connected to a XXXX XXXX and he asked me some questions and said I indeed was eligible. I had XXXX XXXX 's dad telling me me what to do through XXXX. I did what he asked and I sent XXXX through Money Gram this morning. Come to find out XXXX 's XXXX account had been hacked and I was not speaking with him at all. I did not know this at the time. I have made copies of all messages between both men. I was deceived and scammed by these men! I am on Social Security XXXX and can not afford to lose XXXX. I was up until XXXX researching this and did not feel right, but thinking XXXX was XXXX I trusted him. I am now out of XXXX.
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| 09/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
Older American |
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On XX/XX/2020 I sent through XXXX {$1200.00} that were taken from my account in XXXX XXXX XXXX to be transferred to an account in XXXX XXXX XXXX in XXXX. The money never got to the Bank in XXXX. It was verified by the recipient several times in XXXX since XX/XX/2020. After attempting many times to obtain the SWIFT number to track the transaction in XXXX, MoneyGram did not provide the information and insisted the transaction was completed. I had made at least three complaints and they closed the cases saying they do not provide the SWIFT. I obtained through the Bank in XXXX information that MoneyGram uses a company called XXXX XXXX XXXX, to manage transactions and made the transferred ; but that company do not want to review or provide any data at all either. The responsibility is MoneyGram and my hands are tie. They took the money from my account and nobody responded that there was no transferred to the bank in XXXX. Please I need help, this money pays for expenses of my elder mother.
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| 05/09/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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Web |
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I purchased 3 moneygram from CVS in XXXX, virginia. However, I didn't use it and was able to cash 2 of the moneygrams. The 3rd moneygram is still in my wallet, and I have the receipts showing proof of purchased, etc. I followed all of Moneygrams procedures and rules in order to cash the moneyorder / moneygram and get a refund. MoneyGram is refusing to refund my moneyorder or even allow me to cash the moneyorder. I received 4 to 7 emails with " open claims investigations '' that I didn't request. Several case numbers which is preventing me from cashing the moneyorder at my local check cashing business. MoneyGram is holding my funds, not responding to my emails, refusing to provide any information. I would believe that MoneyGram is refusing to return my {$500.00} which is a serious crime in the state of Virginia. Considering hiring an attorney, this is a terrible situation for me. I don't have any other option but to file this complaint today, hopefully something will be resolved soon.
|
| 10/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
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Web |
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I called MoneyGram customer service today, on XX/XX/23, at approximately XXXX XXXX Northeastern Time, regarding issues with logging into their website. Unfortunately, they informed me that they had detected suspicious activity and decided to block my access to MoneyGram, which I believe to be arbitrary and unfounded.
I politely inquired about the specific allegations of suspicious activity, but they declined to provide any details and simply initiated an internal case.
Furthermore, I politely requested to file an internal complaint for documentation purposes, and they assigned a case number, XXXX.
Finally, I asked for information regarding the regulatory authorities to whom I could report my complaint due to their XXXX waiting period. However, the supervisor, XXXX, refused to provide this information.
I have concerns that MoneyGrams actions may not be in compliance with federal or state laws, and I feel that my rights may have been violated through discriminatory practices.
|
| 11/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
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Web |
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My fiance lives in XXXX XXXX, XXXX and they are recovering from the recent typhoon. They are still having lots of rain, strong wind and no electricity for 8 days already. I have been using Moneygram to transfer funds to help she and her XXXX XXXX XXXX child. I was in the XXXX in XXXX of this year and returned to the United States on the XXXX of XXXX. Since then, I have transferred money using Moneygram around 17 times. The most recent transfer was XX/XX/2023, in the amount of {$130.00}. I am law abiding citizen, all of my transfers have been from my bank account, no credit card involved. On XX/XX/XXXX, I attempted to transfer {$200.00} to my Fiance and I was denied without a legitimate reason. I spoke on the telephone to a representative who called himself XXXX He said that they were uncomfortable with the transaction. I believe MoneyGram is engaged in unfair business practices. Thank you for your attention to this matter.
MoneyGram CASE # XXXX According to XXXX, Representative.
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| 10/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American, Servicemember |
|
I have a fiancee in the XXXX and we had planned to marry in the first of 2024. I send her a small amount of money for her to buy the tickets and other things we will need for the marriage.
For some reason when I try to send money using Moneygram or any other company such as XXXX XXXX i am no longer aloud to use the service. I am a person who obeys all laws that I know about and I want to fix whatever is in the system that is prohibiting me from sending money. Sending the money is not that important but if I am not incompliance with some law or rule I want to fix the issue. The reason is that I am presently preparing a passport and she is working on a XXXX. If I have broken a law are if I am not in compliance with the rules for transferring money, I would like to be advised so that I may correct my fault.
I really would appreciate your help in fixing this, I am XXXXXXXX XXXX XXXX and I want to enjoy what life I have left, as well as possible. Thanks again for your help.
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| 11/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
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Web |
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On XXXX XXXX I initiated a repeat money transfer with XXXX for the amount of {$3000.00}, from my XXXX XXXX XXXX to my XXXX XXXX XXXX ( exact same transfer, recurring, same data as prior transfers that have completed on time ). They promise XXXX business day transfer. On XXXX XXXX they initiated transfer. As of XXXX XXXX, it has not been completed and shows processing as the pending action. I contacted XXXX and they will not give me any information to confirm the transaction with my receiving bank. They blatantly refuse to show documentation of the process, such as time, date, bank confirming receipt, etc They also said, on a recorded line, that it can take from XXXX days to resolve and get my funds back. I can not go to my receiving bank without any information that an incoming transaction was initiated without corroborating information that it was sent. I dont know what to do. I cant wait for these funds to sit in limbo for a long time, as it is part of our living budget.
|
| 02/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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My debit card was used to fraudulently transfer {$250.00} from my checking account to XXXX XXXX in the XXXX. The fraudster had my address, birthday, email address and card number. They did not have my correct phone number. I have never had a MoneyGram account. Yet, they were able to open a MoneyGram account in my name and transfer the {$250.00} to the individual " XXXX XXXX. '' I contacted MoneyGram within 20 minutes of being notified by email of the transfer and they refused to refund or cancel the transaction. They instead referred me to local authorities. I have contacted my bank and they are conducting a fraud investigation. I have cancelled the card that was used.
How is possible for a US based company like MoneyGram to enable such fraud by inadequately verifying their sources and not be liable for it? When I rent a movie on XXXX I have to verify a text to my known phone number, yet someone from the XXXX is able to pull XXXX out of someone else 's checking account?
|
| 04/21/2017 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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I was contacted by someone on XXXX XXXX saying they were an account manager at XXXX XXXX and that i can receive an cash refund which is entitled to me and is legal and legit, so that being said i shall receive the amount of {$6000.00} if i pay {$300.00} in the form of cash and send this amount to an agent and that i will receive the full amount by this person with an reference number in money gram form, i then sent {$300.00} in cash for pickup by said agent to send it to, i knew i was scammed when the transaction was not returned on my end and did not receive said money as promised and tried to call the number given back, a man called me saying that my money is on hold at my financial institute and that i will have to pay another added {$150.00} for a deposit to receive my cash refund and i received several other calls from this person the next 2 days asking for more money and he told me this is legit and legal and that i was assure i will get my money on hold.
|
| 07/16/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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On XXXX/XXXX/2015 I went to MoneyGram at XXXX XXXX XXXX in XXXX XXXX, XXXX for transfer {$890.00} plus fees for my friend in XXXX, over the weekend he contact me for telling me that he ha been transfer to a XXXX on XXXX he never got the money that I send it to him, when I contact XXXX few days ago a female told me that the money was paid to my friend 1 hr. later on XXXX, she told me that she will sent a compliance for an investigation to my email, of course I never received, Today I call again and the person over the phone told me that they do n't ever request id for pick up the money, he does n't offer a solution, his a supervisor his name is XXXX and he refused to give me his last name but he offer me his phone # XXXX XXXX, he finish telling me that I was a victim of fraud. what make me upset is the way they manage the money transfer, is unsafe, I will never going to use this service again, I do n't have my money back and neither my friend, we do n't know who has it!!!
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| 02/24/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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For the past two months I have been using the Moneygram service to send my housing payments to the person who was going to rent an apartment for me in XXXX XXXX, New Jersey. This person 's name is XXXX XXXX. The monthly rent was {$690.00} which supposedly included utilities. On the apartment lease that I signed and was also signed by this person, it was established that I needed to make three payments : security deposit, first and last month of rent. Three payments of {$690.00} were made on the following dates : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and the money was picked up at the Moneygram location minutes just after the transaction was made by XXXX XXXX ( 1st payment ), XXXX XXXX ( 2nd payment ), and XXXX XXXX ( 3rd payment ). After the last payment was sent on Monday XX/XX/XXXX XXXX XXXX who was the " landlord '' was supposed to ship the apartment keys to my address. From that moment this person has been MIA, not answering phone calls or text messages or emails.
|
| 04/24/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
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|
Web |
Servicemember |
|
I sent {$80.00} to my son. I 'm in Virginia and he is XXXX in Colorado. I sent this money at XXXX XXXX and he attempted to pick it up at XXXX, unfortuately, they said the money was not there. I have the receipt and reference number and called moneygram directly. so far I have been transfered twice and questioned as of why I sent money and who and purpose, all have been answered. Now I 'm on hold for 20 minutes while my son waits at the counter for resolution. I paid for their services that stated 10 minutes to transfer yet to be received by my son. I 'm still on the phone with MoneyGram, I have been transferred to XXXX levels and the time is now XXXX. I have someone who states they are going to release the money but keeps putting me on additional holds.They claim the money was released however, when I questioned what was the problem they only apologized and I asked again and they put me on hold music. I do know one certain, I will never do business with them again!
|
| 12/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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Web |
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On the first of XXXX, I send my partner in the XXXX {$2000.00} to cover rent on our flat from our joint debit card to be delivered to his debit card. They advertised this as " completed in minutes '', and specified in the fine print that this could take 4 days, unless the fault of the receiving bank or force majeure. They also say that for debit card transfers, business days include weekends and holidays.
The money still hasn't been received as of XXXX XXXX. The representatives I talked to said there wasn't a fraud flag, that there wasn't an issue with the receiving bank, and that there wasn't force majeure. They have taken the money from our account.
The only help they offered was to file a complaint which would take 90 days. Under the law they have 15 days, so this is six times longer than legally allowed. They have made us late on our rent, and are exceeding the agreed delivery time significantly without any of the justifications spelled out in the contract.
|
| 04/06/2017 |
Yes |
- Money transfers
- International money transfer
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Web |
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On XX/XX/2017 I sent money to XXXX using money gram. However when my receiver went to pick up the money to XXXX they were not able to give it to him due a expired IDI so he call me back and said he submitted his renewal idi but he will get it in XX/XX/XXXX way to long so next day I called money gram and since that day I am still calling them every day 3 times at day and every time I have to explain them the same situation some of them had told me I am receiving less then what I 've sent so but at the end always they have been telling me the refund is pending, call back in 45 minutes. Or 48 hours or next day or tomorrow or let me transfer you. Then they hang up or said the same thing. I am afraid they end up not giving me my money back neither my receiver in XXXX. Please help me in this matter because I am getting upset about this situation and there is no one in moneygram staff that has been able to help me and give me my money back is been a week already. Thanks
|
| 02/08/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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Replied to ad on XXXX, was rental home from my home town in XXXX SC, I wanted to rent it for my Daughter and grandson, was asked by Email and Text by XXXX XXXX XXXX to send half the Deposit and XXXX Months rent to XXXX XXXX in XXXX, Arkansas zip XXXX, his personal assistant, I did this, then he said his attorney said he had to get all of it before sending keys, I explained would not send all of it ... the agreement was he would send keys and as soon as my daugther received the keys and they fit the door I would immediately send him the full amt. Then he says his attorney said he can keep money until he has the place rented. I told XXXX that I would be contacting everyone including the police in XXXX Arkansas to return my money ASAP I wired {$770.00} to XXXX XXXX in XXXX Arkansas on XXXX reference # XXXX through money Gram at Walmart. It was sent from XXXX in XXXX Ga XXXX. I have all the Emails and Texts to me and my daughter Thank you for your time and help
|
| 10/11/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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|
Web |
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I wired transfer GBP.XXXX to my friend XXXX XXXX XXXX bank account # XXXX with XXXX XXXX XXXX XXXX, 2019 thru Moneygram ( Their Ref. # XXXX ). This money should have been credited on XX/XX/XXXX or XXXX XXXX, 2019 but as of today he did Not receive any money into his account! After few days I started calling Moneygram. The Rep told me to call after 30 days. After 30 days She told me to call after 30 business days! After 30 business days the Rep told me to call after 2-3 days and that is being going on for the last 2 weeks! Yesterday ( XX/XX/, 2019 ) the Rep told me to get Bank statement from XXXX XXXX XXXX and send to Moneygram because Moneygram wanted to see his bank account was not credited! I sent Bank Statement also to them today ( XXXX XXXX, 2019 ) proving his bank account was Not Credited!
After I made dozen of calls and after they give me false promises one after another, I had no choice but to seek your help to resolve this issue for me, thank you.
|
| 07/02/2021 |
No |
- Money transfer, virtual currency, or money service
- Money order
|
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Web |
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Moneygram has no re-issue or re-purchase or refund procedure for the purchase of their moneyorder service. If the recipient refuses to accept the money order. You are likely out of the . This is an illegal and concealed illegitimate attempt at theft. Moneygram is set up like a criminal organization where by you can appear to make a transaction. But the rules of redemption are up to the criminal enterprise to deem correct. I can not take them back where I purchased them or to a bank to deposit them. Making the money order a one-way ticket.
I understand this is normal in our self-regulatory system of criminal corporate XXXX but I'm still going to complain every time I get robbed by so called legitimate businesses.
2021 MoneyGram. Licensed as a Money Transmitter by the New York State Department of Financial Services. XXXX XXXX XXXX License # XXXX, XXXX XXXX XXXX # XXXX, XXXX # XXXX. Licensed by the Georgia Department of Banking and Finance ; XXXX # XXXX
|
| 10/15/2015 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
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I initiated an online money transfer with MoneyGram Online services on XXXX. The money was deducted from my bank account on XXXX. But the transaction was never processed by them. The normal time to process a transaction with MoneyGram is 1 to 3 days so I called on XXXX to inquire and was passed to XXXX different people. Finally I was transferred to " MoneyGram Escalated '' department. The young lady named XXXX refused to give me her title. She told me the problem was with my financial institution. When I said there was no problem there then she said she could n't tell me. She did offer a refund in 3-10 days which I found unacceptable since they had already had my money for 13 days. When I asked for a manager they told me there was n't one. When I asked what federal agency regulated them they told me they could n't tell me. I am mostly reporting this because I find it irregular and suspicious behavior and should be noted by consumers and the regulators.
|
| 01/08/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
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Web |
|
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PURCHASED A MONEYGRAM MONEY ORDER AT XXXX # XXXX IT WAS DAMAGED. I REQUESTED A REPLACEMENT. MONEYGRAM CHARGED ME XXXX DOLLARS TO REPLACE THE MONEY ORDER. I PROVIDED DRIVER LICENSE AND TYPED MY NAME CORRECTLY. I RECEIVED THE REPLACEMENT MONEY ORDER WITH ERRORS ON THE NAME. I WENT TO XXXX AND TO THE BANK TO CASH IT. XXXX REFUSED AND THE BANK REFUSED TO CASH STATING THE NAME DOES NOT MATCH WITH THE DRIVER LICENSE. POLICE WERE SEEING ME AS A SUSPECT OF WANTING TO CASH A STOLEN CHECK. I AM THE PURCHASER OF THE MONEY ORDER AND THE ONLY PERSON THAT CAN CASH IT. SEEMS ANY TIME I TRY TO CONTACT THERE IS NO ONE TO SPEAK WITH. I HAVE USED THE ONLINE COMPLAIN GOT SUPPORT TRACKING # XXXX AND WITHIN MONEYGRAM THEY HAVE A FRAUD REPORT CENTER WITH A CASE # XXXX I NEED TO HAVE THE MONEY AS SOON AS POSSIBLE I HAVE REQUESTED TO HAVE IT AVAILABLE AT ANY BANK AND TO RELEASE THE FUNDS AS THE ERRORS ARE NOT MY FAULT. I SHOULD NOT BE CHARGED AGAIN XXXX TO GET MY MONEY BACK.
|
| 07/17/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
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Web |
|
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Attempted to send money to someone. Had to cancel the transfer. Received the cancellation notification and it indicated I would have the money back in 3-10 business days. It has been 12 business days and I have not received the money.
When I contacted MoneyGram concerning this, they stated I needed to check with my bank after giving me conflicting information that I had to wait another 3-10 business days since it was not processed properly the first time. After contacting the bank, additional calls to MoneyGram indicated they have no good method of tracking the money on cancellations and are just quoting the date that I cancelled the transfer.
When I requested to esculate this internally, I was hung up on repeatedly and was still unable to get a straight answer or my money back from them.
I actually have cancelled XXXX transfers that were {$200.00} each on the same day and have not received back money from either one of the cancelled transfers..
|
| 06/02/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
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Web |
|
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an incoming call from XXXX keeps calling me ... .5 times today alone ... to tell me that I am the recipient of a {$9700.00} grant from the US Gov't. They offer XXXX options to receive the money. Transfer to your bank account, transfer to a prepaid debit, or pick up cash in person at any MoneyGram location. They were persistent that I choose XXXX, or secondly a Walmart location??? They gave me a grant confirmation # of XXXX and told me to immediately call the senior accounting manager at XXXX. They also inform you that it takes XXXX to 40 mins to complete this call and transaction to get the money " approved ''. No less than 15 times, they stated that the Gov't wants me to have this grant money and that because it Is a grant, I do not need to pay this money back ... ..I then decided this was getting too fishy and declined their offer. They have since called 3 more times ( I did not answer ) after I was adamant that they place me on a do not call list.
|
| 12/20/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
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I sent my son {$40.00} through Money gram at this time my son is located in XXXX XXXX CA and I am in XXXX XXXX. My son 's ID was stolen so we provided with another person 's name that was provided. This person was not able to retrieve the money after trying 3 times through money gram. I called to speak with money gram to solve this situation and they are refusing to cancel the transaction due to needing the receiver 's ID which we can not retrieve. I am the sender and have proof of sending and they will not provide a refund to me although it is my money. Due to the receipt it explains the process of refund and by section 2102 of The California 's Financial code it states if I am not provided with refund, I am entitled to my money back plus a penalty of up to XXXX and attorney fees pursuant to this section. I rather not pursue to that extent, I just would like my refund of XXXX since the receiver is not able to access the funds through money gram.
|
| 12/03/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
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I have been sending my fiance funds for over three years now, each of the other agencies refused to let me send to her after I tried sending a larger amount. XXXX XXXX. Moneygram, and Now XXXX, all of allowed me to send her money. I have been trying to send to her to get back home, yet again XXXX cut me off. The same time of year the others have done. It's my money and I'm old enough to send to whomever I want, yet they flagged me into their system. How is she supposed to eat now. Or even return home. She returned to the XXXX XXXX to bury her grandfather, and I'm trying to send the funds to her to pay for grandpa 's funeral. Yet XXXX will not allow me to send. I have known her and her family for years now, but I can not convince them we are a couple and have officially been for over three years now. That I'm not being scammed, not am I being taken advantage of. I need help getting her money for the return home and finish paying for a funeral.
|
| 11/29/2016 |
Yes |
- Money transfers
- International money transfer
|
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Web |
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I bought a money transfer on XX/XX/2016. I called the customer service on XXXX/XXXX/2016 and went to money gram agency located in XXXX XXXX XXXX, XXXX XXXX to request a cancellation and a refund. The lady responded that I have to call their XXXX after several transfer to different individuals I spoke to someone who requested that I sent an email with an explanation of the transaction to XXXX with my reference number XXXX. I did however I did not receive any response. I continue calling the same phone number without success. The agency keep transferring my phone call and I get disconnected every time. Please tell me what else I need to do to obtain a refund of {$150.00} that I paid. I was the sender XXXX XXXX, XXXX, MoneyGram transfer. The person who was to received payment XXXX XXXX XXXX never went to pick up at XXXX while she was there in vacation from XXXX. Since the receptor was not able to pick up I am requesting cancel transaction/refund
|
| 03/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
On XX/XX/, I transferred {$3700.00} from USA to XXXX using the express option from bank to bank and I paid a {$2.00} fee to Moneygram. The same day I received an e-mail from Moneygram saying that the transfer has been sent. The funds were withdrawn from my XXXX XXXX account on XX/XX/. Today I inquired via chat ( XXXX ) for the status since I was told by the my brother-in-law that the money has not been received. I was told that the transfer was pending review (? ) and additional information was required by someone. I needed to call some XXXX number to find out what's going on. In the meantime that are holding to the fund. Since I have transferred funds from my XXXX XXXX account to my brother-in-law several times before using this service I do not understand what's the problem. I should have been contacted by Moneygram if there was any problem. I asked them to closed my account and I want the money returned to my XXXX XXXX account.
|
| 06/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
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On XX/XX/2023, I used MoneyGram service sending money international. I was put a wrong account number and the funded was successfully deposit into a wrong account which the system on bank receiver doesnt have on the system. 5-10mins after the transaction complete I contact MoneyGram right a way to stop and let them know that it was wrong account number. They asked me to wait 30-90days processing it. So I agreed because I have XXXX XXXX XXXX. The problem never been solved after 3-4 report has been submit. I was able to stop the money with my back at the time I sent but I wasnt stop it because I trust on MoneyGram and expected them already block the transaction. Since now I open another report and provide all the information which is right and wrong account number under Who name for receiver.
Right account with last 4digits of receiver is XXXX Under receiver name XXXX XXXX XXXX account that I was put which not even have on a system XXXX
|
| 12/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
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TRANSACTION REFERENCE NUMBER : XXXX.
Initiated {$5000.00} remmitance on XXXX XXXX from XXXX bank to pick-up at MoneyGram representative in XXXX : XXXX. XXXXXXXX XXXX only allows {$4900.00}.
XXXX. XXXX could not proceed with transaction because they have a technical issue with MoneyGram and after XXXX attempts on the phone to fix, nothing was accomplished.
XXXX. XXXX has limited dollar amount withdrawl ( {$400.00} ).
If MoneyGram is offering a service, it needs to GUARANTEE that it's partners can fulfill the transfer. MoneyGram is being FRAUDULENT because it " HOLDS YOUR FUNDS HOSTAGE '' until returned, sometimes more than 15 days!!!
This is not the first, second nor third time MoneyGram has done this with my account. MoneyGram needs to be held accountable and PENALIZED for non-fulfillment of service.
I have spent 5 days traveling to the city, wasting more than XXXX hours time trying to resolve. I want COMPENSATION!!!!!!!!!!!
|
| 08/27/2015 |
Yes |
- Money transfers
- International money transfer
|
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|
Web |
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I made a transfer to my XXXX account through Money Gram online through the website moneygram.com on XXXX of XXXX. But the money was never received. When I called the moneygram customer care, they said that the account number was incorrect ( Although I do n't believe that ), and the transaction will be cancelled and the full amount will get credited to my account. But I never got the refund.
When I tried calling them again, they said the receiving bank did n't return the amount and I was asked to contact the Recipient XXXX bank myself, to speed up the process. I contacted the Recipient XXXX bank ( XXXX Bank ), they said that if the account number is incorrect, the money will be returned to the sender immediately. But I was not sure why moneygram is playing with my money.
Also the moneygram customer care is worst, the customer care officer will transfer the call to second level support which takes at least 20 mins to connect to.
|
| 03/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
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On XX/XX/2021, I made a transaction of XXXX USD ( for payment on my student loan ), and I received the email confirming the transaction was approved and is processing. On XX/XX/XXXX, my account was debited with XXXX XXXX. But on XX/XX/XXXX, my account was closed, and it was not communicated to me until I contacted customer services. The reason was that I tried multiple transactions that were getting failed. This was not the error shown while I was trying to make the transactions. The error on the app was " something went wrong. Please try again. '' The customer representative told me that the transaction was getting failed cause I didn't have enough funds in my bank account, which is incorrect ; I had a sufficient balance in my bank account. I have my bank statement proving this.
The customer representative said that the amount XXXX is not received for the transaction, whereas my bank account shows that the amount was debited.
|
| 07/21/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
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|
Web |
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My transactions, there were 5 in total were done in XXXX which I 'm taking Moneygram to the federal court here in XXXX. It has been suggested to me by XXXX in XXXX which is the equivalent to your FinCED to wroite to where the company is registered to seek a refund to the fact that they released my {$13000.00} XXXX dollars to someone they should n't have. I contacted Moneygram last year as this happened on XXXX XXXX 2016 and NOT one person from Moneygram has bothered to contacT me at all. I called their fraud number advertised on the intervener, emailed them and also contacted them on XXXX hence why I started processing against them in Court here in XXXX. I 've noticed that they have been fined millions and millions of dollars in theUSA. They have also received many fines here in XXXX but still continue to allow fraudulent behaviour by scammers using this service. Please help me make this company accountable for their behaviour.
|
| 08/16/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem when making payments
- Problem during payment process
|
|
Web |
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I WAS IN TOUCH WITH A LADY HER NAME IS XXXX XXXX WHO IS LIVING IN XXXX ON A DATING SITE AND WE GOT INTO AGREEMENT TAHT WE ARE GOING TO GET ENGAGED IN XXXX. I BOOKED A FLIGHT TO HER ON XXXX XXXX ON XX/XX/2023 AND IT COSTS XXXX EUROS BY THEN SHE STARTED THAT SHE DOES NOT HAVE ENOUGH POCKET MONEY AND I SENT HER THROUGH MONEY GRAM XXXX EUROS THEN SHE SIAD THAT SHE MISSED HER FLIGHT AND HAS TO STAY TO NEXT DAY XX/XX/XXXX THEN SHE SAID THAT SHE NEEDS TRAVEL INSURANCE COSTS XXXX EUROS AND I SENT IT THROUGH MONEY GRAM AND XXXX XXXX THEN SHE SAID SHE NEEDS A REPLACEMENT TICKET FOR FLIGHT AND I SENT TWO TRANSACTIONS OF XXXX & XXXX EUROS.
I DISCOVERED THAT IT WAS A SCAM.
I CONTACTED MONEY GRAM XXXX XXXX XXXX BOTH SAID THAT THE PERSON IS REAL AND SHE SHOWED HER ID AND SIGNED A FORM CALLED RECEIVE FORM AND THEY ARE NOT ABLE TO REFUND ANY MONEY BACK TO ME.
EVEN MY CREDIT CARD COMPANY VISA AND MASTER CARD DENIED MY REQUEST FOR ANY REFUNDS
|
| 03/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
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Web |
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On XXXX XXXX I sent a balance of {$400.00} to XXXX XXXX through money gram to be deposited to his bank. Unfortunately, we were not aware that his account had been deactivated therefore the money could not be cashed. His bank is XXXX XXXX in XXXX XXXX with old account number XXXX. Receiver went to the bank and first was told it was already cashed by a teller but couldn't have been because he never went, he went back multiple times and they then told him the money was nowhere to be found and that they needed to contact money gram. I called moneygram multiple times and they told me to deal with the bank because the bank had told them that the money was sent to the reciepnt. The recipient has proof that the money had not been deposited to neither his old nor new account as we asked for proof. No one is able to help me as they tell me to contact each one of them and neither companies has a response.
Money gram reference code XXXX
|
| 08/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Hi, my name is XXXX XXXX and I work for XXXX XXXX and sending money to my parents. I used MoneyGram for long time but they were not transferring directly to their bank and it was very inconvenient for my old parents to go to bank and withdraw money. It was not safe. Therefore, I found XXXX and starting using it without any trouble. It takes just a click to have the transferred to them. But unfortunately 2 days ago I found out that MoneyGram also started bank to bank services. And according to their website it takes minutes so I decided to use it but unfortunately it didnt worked. I tried to reach them through chat and phone Both but again unfortunately through chat but they are telling me that my case has been forwarded to investigation department. I am good with that but my main problem is that the money has been taken out already ( 2 days ago. Right away when my transaction was completed ).
My transaction reference nu
|
| 03/19/2015 |
Yes |
- Money transfers
- International money transfer
|
- Incorrect/missing disclosures or info
|
|
Web |
|
|
I used money gram to send my mother in XXXX XXXX XXXX $ she never recieved the money. Someone else got the money the day b4 she went to get it she had waited because she did not have any transportation at the time when she went to pick up the money she was advised someone had takin the money already and that it was n't in her name which I have the receipt showing its was sent to my mother. So I called money gram they advised me someone had gotten the money witch I already new someone did a couple days later they called back and provided me a name of someone 's name who I have no idea who it is but told me that 's the name that it was sent to I have the receipt showing it was not in that other persons name and they keep fighting with me not trying to figure out if it was error in there system I even offered to send a copy of the receipt to the and they just ignore the fact I have proof who it was supposed to be sent to.
|
| 12/14/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
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|
Web |
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|
MoneyGram is a fraudulent operation, thus beware, you might lose your money. I attempted to send US {$550.00} to my recipient in XXXX on XX/XX/2019, but no money was delivered on the other end even though the funds were withdrawn from my bank account immediately. I am now chasing that money to try to recover it somehow, as crooks operating MoneyGram are giving me the runaround by bouncing my calls to multiple numbers in different countries, some of which are never answered. I initially called their toll free number, the call was picked up in XXXX, and I could hear farm animals in the background while a peasant transferred my call to yet another country, seemingly in XXXX XXXX, so I would have the pleasure of speaking to a rude individual who barely spoke English. I am nearly certain they have no intention to refund the money they scammed from me. So don't trust MoneyGram, it is a very shady operation, it is a fraud.
|
| 06/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American, Servicemember |
|
For XXXX years I have sent {$1000.00} through XXXX XXXX to my XXXX, XXXX XXXX XXXX XXXX. I use XXXX XXXX XXXX app. Where my bank acct XXXX card has been approved through XXXX XXXX and my XXXX name/address has been vetted. XXXX day a temp problem came up about XXXX months ago with my XXXX XXXX app. So i temp went through " Money Gram ''. XXXX XXXX ok... it went through, but the XXXX attempt money gram banned me for life from using their services. I filed a complait and i emailed a copy of the XXXX years worth of mtcn numbers starting XXXX to present with XXXX XXXX. The again claim im banned for life. I met my XXXX at the XXXX airport in the XXXX on XX/XX/XXXX. Because of the pandemic i had to return to XXXX. I feel my XXXX and my name have been wrongfully slandered. Why cant they do as XXXX XXXX and verify my XXXX Im very upset and money gram wont even talk to me about why. They simply say they feel uncomfortable
|
| 07/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
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|
Web |
|
|
I was promised an investment of $ XXXX for my start up. The scammers, located in XXXX, made me send money to XXXX with the excuse that I had to pay fees to transfer that big amount into my US account. I never received the $ XXXX and the scammers always had a new reason to ask me for more money. After my account with moneygram got blocked due to many transfers in a short period of time, a representative told me I could delete my account and create a new one with the same email address and phone number. I did as suggested and kept sending money until one day I stopped. The transactions were the following : date of trans : XX/XX/23 amount : {$960.00} transaction # XXXX date of trans : XX/XX/23 amount : {$1200.00} transaction # XXXX date of trans : XX/XX/23 amount : {$1300.00} transaction # XXXX date of trans : XX/XX/23 amount : {$1100.00} transaction # XXXX date of trans : XX/XX/23 amount : {$1200.00} transaction # :
|
| 11/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American, Servicemember |
|
I have been using MoneyGram for years without a problem. Then recently I tried sending money to a friend in XXXX and MoneyGram wouldn't do the transfer. For some reason everyone at the desk including the manager in XXXX seemed secretive and finally the manager said there was nothing they could do about not being able to use MoneyGram. Then I tried to use XXXX XXXX and apparently both have me blocked for some unknown reason. I would like to get in on the lawsuit I just read about. Prior to this I didn't know anyone was having this problem besides me and I had no where to turn to until I saw the article about MoneyGram being sued and apparently this is not just my problem. If you get any where with this lawsuit include my name in it as well. Any new information about current or future lawsuits against this company would be something I'd like to have. You can send me anything regarding this to XXXX XXXX, XXXX XXXX
|
| 08/21/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I successfully transfer money earlier today by using money gram to do the transaction. When the receiver went to collect the money they had a note for the sender to call money gram. When I did they start asking me personal questions! I provide them with whatever they wanted, then they said they have to transfer me to security. I said ok! Then they told that the security not gon na clear the money. I asked why they said they not gon na give me a reason, then told me the money wont be available to me for another 3-10 business days and can be longer! If for some reason they didnt want to transfer the money but why do I have to wait for up to 10 days for my money to be sent back to me! And they was very rude about it. I wont be using their services any longer just want my money to return back to me ASAP or the same time when I wasnt the one to not release the money or not sure why they didnt release the money.
|
| 03/29/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XXXX XXXX, 2016 I sent a money transfer of {$100.00} to a friend who is starting a new job. It was supposed to be available in ten minutes ... I even got an email that confirmed it was available. On XXXX XXXX, 2016 my friend said he was experiencing problems getting the money. I contacted money gram to cancel the transaction and they told me that there was a security issue with the transfer and they needed to speak with the receiver to see if he was someone that was not allowed to use their service.
Now, after two hours on the phone with them, they will not refund my money nor will they release it to the receiver. They say there is a government list that has the receivers name and they are trying to verify if he is the person of interest. While I appreciate the security features ... none of this was explained when I set up the account. I just want my full amount cancelled and returned to my account.
|
| 09/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I used Moneygram Mobile wallet services to send {$170.00} to my mother in XXXX on XX/XX/2021 and the money was suppose to be made available within 4 minutes. However, today is XX/XX/2021 and the money is still not available for my recipient even though the receipt clearly states that the money will be made available on XX/XX/2021 or sooner. I called Moneygram multiple times about it but each time I'm told the only solution is to wait for up to 90 days for their investigation to be completed. Meanwhile, my mother is sick and needs the money ASAP to cover medical bills. I requested that the transaction be cancelled and I be refunded but they said it is not possible given the type of transaction. I want them to refund my money now or make the money available to my mother today and they should compensate me for the big inconvenience and unrealistic delays.
The Reference number of the transaction is XXXX.
|
| 12/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
|
|
Hello, In 2019, I purchased XXXX money orders. The money orders have not been used and I have the receipts. I contacted Money Gram to return the money orders for a cash refund. Money gram basically said that even though the money orders have not been used, that the money orders have no value now because MoneyGram has deducted the full face amount as fees.
Money Orders : XXXX. {$50.00} XXXX XXXX. {$20.00} XXXX XXXX. {$75.00} XXXX I believe that this is stealing from me, the consumer. I am making this compaint because consumers should have more time to return their monty orders, especially since the XXXX XXXX. MoneyGram has made no concessions for consumers due to XXXX I was sick and could not use the money orders in time, I am just coming back toeing able to handle my affairs and returning these money orders was something that I needed to do.
This services as a formal complaint, I want a refund.
|
| 01/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I am the sender I send {$300.00} dollars to someone using money gram on XX/XX/2020 but, nobody can pick up the money, I called money gram many times and also send some emails but they just responded with automatic emails that I have to call, so I called many times they told me the problem was because the person that is claiming the money doesnt has the proper ID, yesterday he claimed the money again with the proper ID and they do not give the money, because I have to resolve the problem So, I cancel the transaction many times they said they can not cancel or they can not return my money to my account, I am so frustrated with that for that reason I need your Help. They just want my money. I have almost a year with this problem Supposed to be waiting for the proper ID of the beneficiary but the problem still there and they dont want to return my money and they dont want to let the person pick it up.
|
| 07/08/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I checked my transaction on line and over the phone before pickup and its status was available. However, when I attempted to pickup at the ACE CASH EXPRESS - # XXXX at XXXX XXXX XXXX I was told the transaction was not available. She also gave me a printout that stated the number to call and a warning message which shocked me. I called money-gram while at the location and was told money-gram was refusing to provide me its services due to discomfort which is not a term of service or policy. When I contacted my sender they stated to me the transaction is still available and shows available when I check it a moment ago today X/X/2017 at XXXX. I am confused by what is happening and am wasting my time and money to travel to pickup. I called again at XXXX XXXX and the agent stated the transaction is not available and the sender has to call in even thought the website states the transaction is available.
|
| 05/06/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
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|
Web |
|
|
Purchased a watch from very convincing website, XXXX XXXX XXXX on XX/XX/19 paid via moneygram {$820.00} plus {$70.00} fee. Funds were picked up by XXXX XXXX in XXXX, XXXX at XXXX CST on XX/XX/19. Reference # : XXXX I received confirmation emails on the process of the watch. Last email stated watch was in quality control dept. As more and more time passed, i sent several emails asking when watch will ship out. Owner, XXXX, only replied once saying everything was fine. Then i read reviews online and people said its a scam, your order will stay in quality control status forever, and the owner never returns emails or answers the phone, and your money is gone. I sent several emails and called and no reply. Never received watch. ( His other sites are possibly XXXX and XXXX ) These sites need to be shut down. Moneygram needs to contact them and prohibit them from using moneygram as a form of payment.
|
| 08/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Older American |
|
On XX/XX/2021, I purchased two pairs of Sconces from XXXX XXXX XXXX who lives in XXXX. I sent him {$1600.00} ( XXXX Euro ) to his bank account ; XXXXXXXX XXXX Account Number XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I had sent him money last year about this same time using Monegram without a problem and received my items several week later. To date I have not received the items and the seller does not respond to my emails. I contacted Moneygram with regard to this and requested they contact the seller and refund my money. They have refused to assist me and cancelled my account with Moneygram implying that I was part of a fraud. I explained to them that it appears i am the victim of a possible fraud and scam but they refused to assist me. I have also sent a letter to XXXX XXXX in XXXX XXXX where the money was sent in the hope that they can assist me Attached are documents supporting this claim
|
| 08/14/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
My son was talking to this man, XXXX XXXX XXXX, on the internet who was claiming to sell sneakers on the internet. He had a XXXX profile and group. My son and him established a relationship. The man had people send money to my son 's XXXX account, so then when my son had this money in his account that was n't his, the man asked him to transfer him the money via Money Gram and because the money was not my son 's we transferred the money on XXXX/XXXX/16. He asked for it to be sent to his alleged finance XXXX XXXX. Her information will also be included. This man was exposed on Friday, XXXX/XXXX/16, as being one of the biggest sneaker internet sales scammer. The XXXX people that sent my son money have or will charge him back on his XXXX Account. I 'm working with XXXX, and I will contact Money Gram during their open business hours to report all of the contact information we have on this scammer.
|
| 01/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I did an international online money transfer with Moneygram on XX/XX/2020 with an expectation that the recipient would receive the money within minutes. The recipient contacted me to say that Moneygram to date has not transfered the funds to the recipient. I tried to cancel the transfer online. My moneygram receipt states that I could cancel the transaction online. However, there is no provision to cancel this transaction online at all. I called Moneygram several times and asked why I was not able to cancel online on their website. They are aware that I could not cancel online even though my receipt says that I could.
I have requested several times for a transaction refund from Moneygram, via online chat, telephone and also registered a complaint via they're website. All this is to no avail. After six days of waiting for my refund. Moneygram continues to not provide my refund as requested.
|
| 02/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
My previous compliant # XXXX. I transferred money, MoneyGram reference XXXX, back in XXXX to my cousin 's son. I have tried contacting Money Gram numerous times to get the documentation they are basing their determination that the funds were transferred successfully. I even told them today that according to their response to CFPB, I can request the documentation they are using to make their determination. They will not provide it to me. They tell me they have to file a compliant, which I just filed one again today, XX/XX/21, case XXXX and someone will email me. No one ever emails back. It's been a vicious cycle and we have been dealing with this since XXXX. At this point, I would like the documentation showing the successful transfer of the funds to my cousin 's son 's bank account so that he can go to his bank and provide them proof and get his money.
This has been a horrible experience.
|
| 10/30/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Date : XXXX/XXXX/XXXX Amounts : {$490.00} I made a transaction through money-gram to send money to my friend as donation, the receiver said that she already reached her goal and they do n't need the money so I called money-gram to cancel immediately after 12 minutes minutes from sending the transaction. The agent assure me it is cancelled and I should receive a refund. On the next day, I cheeked the status of transaction and I was surprised that they actually send the money. I called and I filed complain but without any success. I lost trust in the company so I went through my bank and I filled dispute of the transaction because I did n't authorized them to complete the transaction. Moneygram now send it to collection without even telling me that I have to pay them.
I have attached the time frame of my call to the company Note : the time of transaction is on transaction detail ( XXXX pm )
|
| 02/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Transfer of money was canceled by Moneygram without any explanation. Prior to this I used the Moneygram XXXX to transmit money without problems. So I was directed to speak with the decision makers and they told me that I will have to use another company to transfer money. So out of frustration I reconnected with XXXX XXXX which I used before but had higher rates but lower receiving exchange rate. So after a couple of successful transactions with XXXX XXXX I had the same problem with XXXX XXXX.
I came to the conclusion that XXXXMoneygram had black listed me. I came to find out that XXXX XXXX and Moneygram had merged. I made several phone contacts with both Moneygram and XXXX XXXX but that changed nothing. I tried XXXX but I am in the same position. I need to know what is the problem is.
I have been supporting my family for over 30 years. My family needs me.please help me overcome this.
|
| 09/06/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
On saturday XXXX/XXXX/15 I recieved a phone call from ( XXXX ) XXXX claiming they were with XXXX and that I had been approved for a loan. They told me I needed to send XXXX $ cash through Moneygram and they would deposit my loan into my account. I was told the loan was for XXXX dollars and i would pay XXXX a month back.. I went to cvs in XXXX ohio and sent the money to a person named XXXX. After i sent the money i was told i was being placed on the line with XXXX of their account specialists. I recieved a call from another Texas number and they said i needed to send XXXX more dollars for the wire transfer insurance. I was and am still under financial pressure and these people scammed me out of my last penny. i called moneygram and they basically told me that the money had been picked up and there was nothimg they could do. Please help my father and I. Things are hard enough without this.
|
| 02/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Money transferred using moneygram website, with help of their partners, XXXX XXXX XXXX, in XXXX to transfer money from XXXX AUS ( Australian dollars ) to XXXX ( XXXX pounds ), on XX/XX/2023. Entered XXXX bank account number in receiver information, as per representer from partner advised, as cash option was not available to choose from on website.
Money was not accessible from XXXX XXXX XXXX, after transaction made. Error message ( attached ) advising transaction exceeds limits. Receiver visited few branches of same bank, banks confirming that they can not give cash in XXXX pounds, as per their agreement with moneygram, hence that error comes up. Eventhough, transaction went ahead, accepting this currency.
Sender ( myself ) complained few times to moneygram.Last outcome of case number XXXX XXXX, rejecting my refund request as money received by partners, eventhough, unaccessible.
|
| 05/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
XX/XX/2021 MoneyGram Transfer Online to : XXXX XXXX, for {$15.00} USD to XXXX, XXXX XXXX was transmitted, reference # shown then quickly delete & account blocked as a Plus Member # XXXX customer in good standing treated with the 3rd degree of suspicion when speaking with Supervisor XXXX.
Previously XX/XX/2021 a transfer to a girlfriend in XXXX ( A gift ) another transaction made online, it should not have been necessary after multiple tries online & the app for me to go to a location, and treated in the 3 degree. The transaction process went through all the steps until 'send payment ', each time getting the error or exception occurred.
Noone at MoneyGram is willing to addressed the disparity in sending money online to XXXX. As a professional no MoneyGram official is willing to even look into this and offer a comprehensive solution which is discriminatory in nature.
Unacceptable
|
| 01/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I used MoneyGram to transfer funds to my cousin 's son as a wedding gift. On XX/XX/2020 I sent {$1300.00} to my cousin 's bank account through MoneyGram. I can provide bank info if needed. I went to the MoneyGram kiosk at the XXXX in XXXX XXXX, California. They told me the transfer would go through the next day. To date, the recipient has not received the funds. He has been checking on a weekly basis. I have also called MoneyGram customer service 8-10 times since XX/XX/XXXX. My last communication was XX/XX/XXXX. When I call MoneyGram, they tell me that they have received confirmation that the bank received the funds but will provide no further details so that my cousin can go to the bank and say it has been confirmed by your employee so and so. The reps tell me they will have to file an inquiry and nothing is ever done. These funds were sent XX/XX/2020 and I still have no answers.
|
| 09/18/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/XXXX I did a domestic transfer from XXXX to New York via Money gram online for a total of XXXX I am sending XXXX there was a XXXX dollar fee. I did this transfer debit card to debit card, money gram never sent the money to the reciever in fact they keep telling me they already sent it to the receivers bank but they did not. The reciever has contacted their bank several times and they have told him they see all transactions in REAL TIME and if anything was pending or sent from moneygram they would see it. It was never sent. To top it off they told me they have to send this issue to a specifi department which will contact me in 24 hours I haven't heard a peep from moneygram since XX/XX/XXXX if I dont call they won't call me. I have called them over 20 times about this issues and to be told now it's still processing but they have no clue why or how to get it to the reciever
|
| 11/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Older American, Servicemember |
|
I went to a CVS to transfer funds through Moneygram International on XXXX XXXX.
Moneygram held the transaction and requested information from receiver Moneygram asked for proof of residence, however the receiver was simply visiting from XXXX and could not provide the information.
The receiver did provide her Passport as identification The receiver has since returned to XXXX.
I have made several requests for a refund but Moneygran still insists on the residential information from the receiver which is impossible On Friday XX/XX/XXXX I called Moneygram to resolve this mater and I was told that I would be contacted on Monday XX/XX/XXXX, however they did not contact me or resolve this matter.
On XXXX XXXX I made a followup call and was told exactly the same thing, The receiver needs to provide her information Moneygram has all my information to contact me and return my money!
|
| 03/01/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/19 MoneyGram debited my checking account twice in the amount of {$210.00} each time. A total of {$420.00}. In my MoneyGram account, it shows only one payment was sent for that amount.
I contacted the number given for customer care. My first call was taken by a person whom I could barely understand. It was clear she could not do anything to explain or fix the problem. She gave me another number to call. This call was also answered by a person whose first language was definitely not English. He told me to call back in three days. He gave me no assurance that the error was going to be corrected.
Since this was not an error on my part, I find it very upsetting that this seems to be of no priority to MoneyGram to rectify their mistake and very vexing that I am out of pocket for {$210.00} that I had not budgeted for. Even more concerning is are they going to ever fix it?
|
| 04/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I did money transfer through XXXX. When my receiver want to receive the money, XXXX agent told my receiver that the money is not ready. I called XXXX Customer Service and I was told to have my receiver go to the same agent location again to go receive it. When my receiver went for the second time, they wrote on the Receiver Form attached that the money is still not ready. So my receiver called me as she was still at the agent location and I called XXXX Customer Service again. This time, XXXX Customer Service started a claim with XXXX XXXX # - XXXX, and told me to follow up in XXXX business days which fell on today XX/XX/21. When I called today, the XXXX Customer Service agent treated me very disrespectful and refused to help me get my money back. So please I need your help to get my money back, it is for urgent need.
Please see the attached documents for review.
Thank you.
|
| 01/31/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
Sent {$4000.00} through moneygram - when my husband tried to pick it up they would not give it to him because I left off middle name. - form clearly said " optional '' and the suffix - there was no place that asked for suffix.
They told me i had to cancel and resend. ( when I called today they said they can add middle name after the fact however last night I was told that wasn't possible ) They wont refund the fee. Then I sent again this morning. This time they wouldn't let him pick up money because they said it was missing information even though i got text and email that it was ready for pick up. And when I log in it still says that. So {$8000.00} out of my account plus fees and they said it would take up to 10 days to return money - sans fees. For a service I did NOT get. Have spent 3 hours on the phone over two days in hold XXXX and transfers to different people.
|
| 07/31/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
I signed up via e-mail to perform an evaluation survey dealing with the transfer of funds via Moneygram to an XXXX XXXX located in XXXX. I received a check for {$2200.00} from a company titled XXXX XXXX XXXX located in XXXX via USPS Priority Mail express. I would take out my compensation of {$300.00} and {$50.00} for gas and transfer the remaining amount XXXX {$1900.00} XXXX less a {$50.00} MoneyGram fee XXXX MoneyGram total of {$1800.00} XXXX to XXXX XXXX. I cashed the check at my local XXXX Bank and did as advised. Subsequently, in a letter from XXXX Bank, dated XXXX XXXX, 2015 I was advised that the check that I cashed was " altered/fictitious '' and my account was going to be charged for the bad check. The check was a fraudulent check. Additionally I have filed a complaint with the XXXX Postal Inspectors Division and the Federal Trade Commission reference # XXXX.
|
| 12/18/2015 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I have previously expressed my concerns to the CFPB about Moneygram 's discriminatory policies against latinos & received several phone calls from moneygram assuring me that they would not select latinos for extra scrutiny when sending money back to our home countries. Today, I went online to send money & again moneygram refused / declined my transaction. When I spoke to the customer service department, I was told that there is nothing else I can do & that their system security has flagged me as a money launderer. Really? Is this because I am XXXX or because I send money to my family in XXXX? This is news to me, since I have a great paying job & make several transactions a month wiringsmall amounts of money to my wife & children in XXXX. This company needs to be shut down or be forced to pay a very large civil penalty for what they are doing to XXXX & people of XXXX
|
| 05/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I got an email from Money Gram saying that my account was set up and then saying that my transer was sent. They also sent me a receipt. I did not send a transfer, nor have I ever set up a Money Gram account. On the receipt that came to my email was my name, with a different phone number and address ( not mine ).
There was also the last 4 digits of a credit card that I don't recognize.
I called Money Gram. They said they would cancel the account, but the transfer had already gone through. They said to call my card -- but the card is not mine. I asked if they could tell me the credit card company so I could call and make sure a fraudulent account was not created in my name. They said no.
So now I am very worried that someone has fraudulently opened a credit card in my name. And since I don't know the credit card company, I can't call to fix it. What should I do?
|
| 12/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/2022 I used MoneyGram International to transfer {$1400.00} USD to my husband 's XXXX XXXX XXXX XXXX account in XXXX. MoneyGram promised delivery no later than XX/XX/2022. The money was not delivered and still is not delivered on XX/XX/2022.
MoneyGram refuses to provide any information as to where the money might be. The only thing they propose is to initiate an investigation on XX/XX/2022, a process that take up to 90 days. Even if I request a cancellation, the funds will not be refunded before the investigation concludes.
Therefore, I could be out of this money for more than 100 days which is an unreasonably long time. Both the receiver and I have had numerous telephone conversations with MoneyGram since XX/XX/XXXX, receiving conflicting information from the agents. At the same time, the automated tracking message states " funds are available ''.
|
| 06/27/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
|
|
I purchased a money order to pay for my employment authorization form. I was not asked for identification at the time. The money order was returned to me by Homeland Security since the amount was not needed. I returned to cash the mone y order and I was told to provide a valid identification or else it can not be refunded to me. I just applied for XXXX XXXX and I am a student at XXXX XXXX XXXX XXXX XXXX . I came to t he USA o n XXXX XXXX . I provided my passport along with my receipt for adjustment of status and my student Identification card but they would not accept it. They still have my money. Kindly do what you can to help me get my money back. Attached are documents relevant to this complaint. The money order, my student ID, and my receipt for adjustment of status as well as my passport. Please let me know if you need anything further.
|
| 02/09/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
I sent {$520.00} to a friend in XXXX via Money gram. I stated I wanted the money sent in US dollars when she asked if I wanted US dollars or Euros. When my friend went to pick up the money it was in Euros and he had the added hassle and expence of having to convert it back to US currency. The receipt was folded up and stapled together with only the recipient 's name and reference number highlighted and visible. When I found out he got the money in Euros rather than US dollars I removed the staple and found that Money Gram gets extra money when it converts my US dollars into foreign currency. Doing so benefits Money Gram financially but is counter to my request for sending US dollars only. I'm sure it is company policy to maximize their profits by ignoring the customer 's request and it was no mistake they sent my money the most profitable way for the company.
|
| 02/04/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
Today ( XX/XX/2018 ) I attempted to send money to a person several times.
By cash at the location and then online.
Moneygram rejected me both times.
1. They said there was an error processing. I contacted Moneygram and they said that they had no history of an attempt.
2. Error processing. This time they said that they could not complete the transaction with my bank. However, they took {$790.00} out of my account and then told me that it would take up to 72 hours to drop the authorization.
If this was isolated I would not be as angry. But this is an ongoing problem with them. They always seem to have errors whenever I want to send or receive. I have contacted them several times about these issues and all they tell me is that there are no blocks on me and that I should be able to send or receive.
I feel they do not live up to their claims by a longshot.
|
| 04/25/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I sent {$120.00} UDS online utilizing Moneygram on XX/XX/XXXX. It was not indicated to me that this was a 3-4 day transfer process at the time I made my transfer. Subsequently, the pending transfer was listed in the XXXX XXXX account which I transferred the money from on the following day Monday XX/XX/XXXX, and settled out of that account of that account on Tuesday XX/XX/XXXX. I have emails and time stamps on my banking records to document this.
It is now 5 days ( 4 business days ) since I initiated this transfer, and the funds have yet to settle into the account for the recipient XXXX XXXX to pick up locally in XXXX. My calls to Moneygram have been unsatisfactory to say the least! Their customer service is pathetic. I find their conduct unethical and lacking integrity. They should be censured for the disingenuous manner which they are conducting business.
|
| 05/16/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
For the last few months I have used money gram to send money to my fianc who is attending school in a small town that does not have our credit union. However today when I sent him {$1200.00} for a deposit on a house moneygram classified our transaction as a scam. Even though I answered all of the questions and even told them they could call the real estate agent to verify. They said my partner of 11 years was potentially scamming me therefore they could not reslease the funds to him. Then for the icing on the cake they informed me that they would not refund my money for 3-10 days. Holding my money and no doubt gaining interest for 3-10 days. Not sure about the rest of you but {$1200.00} is a big deal in our family of 5. Needless to say no amount of logical explanation was taken into account. So advice to anyone thinking about using this system dont.
|
| 04/13/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I sent {$1000.00} to my cousin XXXX XXXX in XXXX through Moneygram reference number XXXX. Half of the money was to be used to take my aunt to the hospital and half for my clothes. He attempted to pick the money up on XX/XX/18 at XXXX XXXX ( XXXX XXXX ) and was told that the reference number was wrong. He then called me to get the right reference number. After that, he went back to the same bank to get the money and was told that the money has been received. He explained to them that he did not pick the money but they kept telling him that the system shows that the money has been picked. He called me and informed me about. I called Moneygram and reported the case. Moneygram has refused to disclosed proof of payment ( the location where the money was picked and by whom ). Moneygram said they are investigating the case and it will take up to 90days.
|
| 07/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Hello my name is XXXX XXXX, on the XXXX of XXXX I did a transfer through moneygram app for {$25.00}, the transfer was taking too long so I decided to call moneygram to see what's going on. I called Moneygram and they admitted to holding up my transfer, I requested to know why. Moneygram asked me to provide the date of birth for a receiver I never met, not only that they also asked for my receiver 's grandparents name. This doesn't make any sense since i use Moneygram frequently. I told moneygram I don't have the answers to these questions. I asked for the transfer to be cancelled, Moneygram explicitly told me they won't Cancel or issue me a refund until I provide the information. This is a violation of the company 's refund policy. I'm demanding moneygram cancel the transfer with reference no ( XXXX ) and issue me a refund immediately!!! Thanks
|
| 09/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I transferred XXXX USD = XXXX EUR from my USA account to my XXXX account on XX/XX/2020 with moneygram.com They have already charged my USA account and promised to deliver within 10 calander days. Today on XX/XX/2020 the the amount has not been delivered to my XXXX account. Today I call moneygram.com customer service. talked with different departments. The did not give me different reasons.
one agent telling that they have technical issuues.
other agent telling that they put my transaction on hold.
a third agent telling my transaction is under investigation.
they refused to return the money and told I have to file a written request for refund and it will take upto 90 days after receipt of refund request and the refund process will has charges. but they can not to tell me when they will be able to deliver the amount to destination account.
|
| 08/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
On XXXX XXXX, I dropped six ( 6 ) money orders in the drop box of the post office located on XXXX and XXXX XXXX in XXXX, MI. About two weeks later I started getting calls saying my notes were behind. I checked with MoneyGram and discovered that at least one of the money orders had been cashed on XXXX XXXX. I called MoneyGram again trying to see what my next step should be, and they informed me that all of them had been cashed. I was told that I needed to get a photocopy of each money order even though I had all of my receipts before they could investigate and even then, they could not guarantee I would get my money back. Each photocopy came with a cost of {$18.00} which I can not afford. It is my belief that the money orders were stolen from the drop box, and someone should be held responsible. I sincerely hope you will be able to help me.
|
| 08/02/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
On XX/XX/2016 I used Moneygram to send {$300.00} to receiver XXXX XXXX, who was to pick up the {$300.00}. When XXXX tried to pick up money, Moneygram refused to give to him. I dont know why. Something about his I.D . They wanted him to come back to Moneygram. But when I told XXXX this he refused to go back. So I called Moneygram, on XX/XX/2016 and said to cancel transaction and refund my {$300.00}. They refused. They said they need to see XXXX. I told them he refuses to come back. I have written letters to Moneygram refund dept. called many times, only to be told they are still investiggating it.
It has been 5 months. They transfer me from dept. to dept. and I get same thing, they are still investiating it. I just want {$300.00}. refunded. They can investigate until Kingdom come, but my {$300.00}. is not helping anyone investigate XXXX.
|
| 12/29/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
Hi, I sent {$470.00} ( included {$10.00} service fee ) to my relative in XXXX through Moneygram on XXXX/XXXX/2015, which makes XXXX XXXX. My relative in XXXX went to collect this money from XXXX of the authorized place and he was informed that it is already collected. I asked Moneygram about who took the money they never answered me with complete detail and put my money into investigation after taking some info regarding the transaction from me. Moneygram told me that it will take 90 days to give me answer. Whne I asked them that tell me from which place moneyis collected and what kind of id had beed taken while releasing money to the collector, provide me that info so that my relative can go there and fond out about the reality. Moneygram refused to give me answer. I sent this money to my realtive and it is not received by him.
|
| 07/10/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XXXX/XXXX/15 I sent a " MoneyGram '' transfer, I then cancelled the transfer a few hours later. I called MoneyGram to find out how long it would take to see the money back in my checking account and was told XXXX days. I have called them back 3 times since then and each time I call I am transferred at least XXXX times and promised I would see the money in a few days each time. It has now been XXXX days since the transaction was made. Their website states they issue refunds in XXXX business days. I called again today and after being transferred XXXX times and on the phone for an hour and a half and I was told to wait an additional XXXX days. No one there wants to help, no one knows why it is taking so long and everyone says to wait a few days just to get us off the phone. Can you please help me in receiving my refund.
|
| 08/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/XXXX, I sent a MoneyGram order to my cousin in XXXX for his medical bills. On XX/XX/XXXX, he went to 5 different MoneyGram locations to retrieve the money sent and all the agents told him that he can not retrieve the full amount. I called MoneyGram on XX/XX/XXXX, to try to resolve this issue. I was told that they would have to cancel the transaction but I would be loosing my service fee of {$14.00}. I explained to the the issue was not on my end but on their end and I was not told that there was a limit to the amount that I would be able to send. They told me that they couldnt refund me my service fee. I just want the entire amount back. Ive already lost {$60.00} in transportation fees to have my cousin go to 5 different locations. We have been giving the run around and I feel I have been scammed and violated.
|
| 02/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2020, I was trying to buy a used car. I was told by the dealer, I could use XXXX XXXX. I did not have the money in my bank account, the money was on my prepaid card. My sister said she had the money on XXXX XXXX but I had to give her the money first. So, I did a moneygram for XXXX.I sent her the money they stated, It was processed and being sent but when she tried to pull the money it stated additional information needed. I called and was told after the unusual bias question that I was verified and the money would be sent. The money was never sent but cancelled and refunded. The money will not be in my account until XX/XX/2020. My rent and bills will bounce and I owe my sister a XXXX because of this incident. They kept the XXXX dollar fee also and because of their lies, racial profiling and bias, I am in debt.
|
| 06/19/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I was selling an furniture through an online service ( XXXX ). A buyer contacted me claiming to be interested in purchasing the item. The buyer then sent payment through cashiers check ( for amount more than the asking price ) and asked me to money transfer the balance amount of {$950.00} through XXXX money transfer and {$850.00} through Moneygram to pay for the transport guy which I did. The payment ( cashiers check ) turned out to be a fake, and Im out of money. I was able to cash the cashier 's check or see funds recorded in my account statement after two days of depositing the check but after a week to find out that the check has bounced.
Can you please arrange refund of my money of {$1800.00} as I was a victim of online scam. Please see attached XXXX and Moneygram receipt for that I paid the buyer.
Thank you,
|
| 10/13/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Servicemember |
|
On XXXX/XXXX/2015, I received a phone call from an online computer service provider. They told me they were going to refund my fees paid to XXXX. After hours of trying to connect, they scamed me into allowing access to my bank account information. Showing me they had an account at the same credit union. Anyway they claimed to deposited excessive amount into my checking, ( which was transfered from my savings. ) And that i would have to send them a money gram for the excess. I did all this and realized what they had done and cancelled the money gram in time to get my funds returned.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX was a supervisor at this company. He ensured me everything was alright. and gave me a transfer id #. and showed me his account with XXXX XXXX XXXX XXXX. They requested funds be sent to a XXXX XXXX in XXXX.
|
| 11/02/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
The sales associates are not demonstrating knowledge towards Walmart practices, and are verbally expressing incorrect information. A representative on the phone stated that in order to receive electronic finances, Ex. Moneygram, alternative forms of identification includes passports, credit cards, etc. I had kindly expressed what is addressed via complaint at this time with the associates. However, they did not listen. In addition, another representative previously claimed that a particular practice was per their policy. However, the manager and another associate stated that she was incorrect. It is now to a point where the associates at their location are not knowledgeable towards subjects such as these. Consequently, a complaint is now filed. Their failure to comply had resulted to interference with my own schedule.
|
| 11/24/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
My aunt from XXXX was trying to support me here in XX/XX/XXXX USA, when I had bad time, so I dont have to sleep on the street, but can rent a hotel, becuse i had no money at the time. She is an average citizen of XXXX living on pencion, older ladyfor here its lot of money. and for me at the time ... ..she is not some kind of millionare and older lady ... .she send me money money gram {$400.00} and people in XX/XX/XXXX told me that money was send back, she also never received it .... so it was lost .... please help us find it, because I needed right now to recover in the hotel before i get a next job and do something with college ... ..I currently was kicked out of the apartment and dont want to sleep on the street ... that could also happen to the other foreighn students here, there is a lot of fraud around here ....
|
| 05/28/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I was trying to send money online through moneygram and for some reason they blocked my account so i called their customer service number and somebody answered me in a foreign country he told me i ca n't use the service online anymore i have to go to a moneygram location i asked him to explain to me why he was rude and then he got me upset we got in argument he start calling me names and he wants to XXXX my wife and my mother and sister and that i ca n't speak English and he wants to get me deported because i dont have an American accent so he assumed that i am not a citizen of this country i am very tired and angry of these company using unprofessional people to Handel their business i will never use moneygram anymore and i feel nobody else should have to experience what I went through with this person what a Mess.
|
| 09/14/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I used Money Gram to transfer an amount of Money to XXXX XXXX this transaction was successful got a reference # on my end ; however on the other end my receiver couldn't get the money after going to 5 different banks since the amount exceed their limits ; after speaking with Money Gram 6 different times they only solution they gave me is it for ME to cancel ( which I don't want ) this transaction and wait up to 10 business days to get it back, they can not do their service and now I have to wait for my own money and I can not dispute the charges as well since this transaction shows under " processing '' this is frustrating and unreal they should refund customers money it right away since they can not fulfill and complete their service and the only reason we use this company. PLEASE BEWARE or their ' '' SERVICES ''
|
| 06/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I used Moneygram to transfer {$500.00} usd to my mother in XXXX on XX/XX/2022. {$500.00} was deducted from my bank, but was never received in XXXX. Moneygram gave me a receipt saying that the money was sent successfully and would be deposited in the receivers account. It has been approximately a month now and money still has not been received in XXXX. I have called Moneygram 8 ( eight ) times now, all they say is that I have to wait 90 days for a resolution. They say that the money is stuck in transfer and there is nothing they can do. I dont understand why they refuse to reimburse me. They tell me to call again in a few days for an update, but I just get the same answer again and again. My family in XXXX desperately needs this money to survive and I have no more to send. This is my familys lifeline, please help.
|
| 08/31/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Sent moneygram from a cvs location for {$500.00}. Receipt provided to me had invalid transfer number. So, moneygram denied receiver the money. Visited moneygram office numerous times but have been told CVS has given invalid transfer number and they are supposed to refund you.
CVS location is not refunding my money or helping me with the transfer.
Its been 3 months of running around and I cant even get my {$500.00} back let alone damages and other costs incurred visiting these offices and talking to customer service teams.
Receipt attached : moneygram send transfer receipt cvs payment receipt letter to cvs regarding this issue ( no response from them ) CVS Location : CVS Pharmacy - # XXXX XXXX XXXX XXXX, XXXX XXXX, NY XXXX Apart from my {$500.00} refund, I am liable for damages due to waste of time and money.
|
| 06/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Dear Sir/ Madam, I am writing to file a complaint against Moneygram for their unfair business practices. I used their money transfer services to send XXXX USD from my XXXX account to my own account in XXXX. I did the transfer and received an email on XX/XX/XXXX that the transfer has been sent ( The Reference # for this transfer is : XXXX ). I did not receive the amount and asked them to cancel and refund for the same. I have been calling their customer service for the past one month and they made an excuse that it would be refunded within days which never happened. I look upon the CFPB and wish to issue the complaint about refunding my money from Moneygram. Kindly consider this complaint as a high priority and I hope you will understand the situation. Expecting a positive outcome soon.
Kindest regards, XXXX
|
| 04/20/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
I sent {$590.00} via MoneyGram to my wife and wife 's bank account in XXXX. Ref # XXXX last name XXXX. I was told it would be delivered by XX/XX/XXXX. It has not arrived yet. I called customer service because my online account was closed and money gram rep said they could not disclose why. So now I have to drive back to another MoneyGram place to try to send money to my wifes account again. My debit card only allows {$600.00} withdrawals a day. So I have to make 2 trips on separate days to make the MoneyGram transaction. If I could do this online it would safe me alot of trouble as I could send full amount Now I don't even know if the original {$590.00} will make it to my wife 's account. MoneyGram customer service is extremely rude. They will not let me talk to a supervisor. I am so frustrated right now!
|
| 05/30/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2019 i tried to send money to XXXX using the money gram app. I sent XXXX dlls and also i was charge XXXX for the transaction fee. The transaction was cancelled by money gram on XX/XX/2019 and they told me that i was getting a refund within 10 working day, after ten working days i didn't receive any money so i called them back, they told me to wait another 3 working days so they can figure out what happened. O call back again today XX/XX/2019 and they told the case was closed and that they dont have any money to refund because the transaction never happened. I called my bank and money gram charge my card on XX/XX/2019 for XXXX and never refund any money back. Bank transaction number # XXXX. Money gram reference number # XXXX. My name XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Tx XXXX phone # XXXX.
|
| 04/17/2016 |
Yes |
|
- Received a loan I didn't apply for
|
|
Web |
|
|
I was contacted by XXXX on XXXX XXXX, 2016 stating I was approved for a loan in the amount of {$2000.00}. They deposited {$720.00} into my bank account. All I had to do was withdraw that amount, send the money back and they would deposit {$2000.00}. They asked for my online bank information including my security codes. After awhile I began getting suspicious. The following morning I received an email from my bank stating the check they deposited was on hold for 5 days be a use the check may not be good. When I notified them about this, they began getting very irate. I told them the funds were frozen and they kept insisting I go to Wal-Mart to get the money out. Since Thursday XXXX XXXX, my bank account is still frozen. The company states the name is ACE Cash Advance and the person 's name is XXXX XXXX.
|
| 04/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
My MoneyGram account was unfairly closed for baseless reasons and false alarm on their automated system, even after filing for appeal, it was not considered and they decided to close the account. l wanted to transfer around {$300.00} to my own bank account abroad. But after initiating the transaction MoneyGram suddenly closed my account based on false accusations, telling it was a high risk activity. I am not involved in any High risk activity, you can check and do any identity verification of you want. I am a genuine, clean and honest customer using the service to transfer between my own accounts. I can provide my bank statements or identity documents, paychecks/source of income if you would like to verify. The transfer was between my own XXXX XXXX Account in US to My XXXX XXXX Bank Account in XXXX.
|
| 05/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I have retained an international attorney to represent me regarding the resolution of my parent 's estate. As he is not located in the US, he provided to me his information and requested that the payment be submitted via moneygram. I scheduled a payment of {$1400.00} usd with a transaction fee of XXXX the payment reflected that it successfully processed but when I attempted to sign back into moneygram to obtain the reference number I found that my username and password would no longer work. I contacted Moneygram and was advised that they flagged the transaction as suspicious and revoked my privileges and suspended my account indefinitely. I have used moneygram as a faithful customer for years as most of my family reside in the XXXX. There was no detailed information as to why my account was suspended.
|
| 05/15/2022 |
No |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I have transferred an amount of money to my brother in XXXX, XXXX for medical expenses through " MoneyGram '' on XXXX XXXX, 2022, and was promised to be available in a few minutes or in the same day, but in fact, all MoneyGram locations in the city ( XXXX, XXXX ) says there is an issue for receiving transfers from " MoneyGram '' and that is the status since XXXX weeks ago until today XXXX XXXX, 2022, my brother in XXXX not able to pick up or receive the amount of money transferred.
Their customer service wasnt helpful in solving the issue, so I gave up on their service, and I am going to cancel the transaction, but they are not going to refund me the fees! which I have paid for a service that I haven't received! and in addition to that, they have caused harm by not delivering the amount as promised!
|
| 02/13/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
Am reporting in hopes of saving someone else more than thinking that I will ever get my money back.
Was contacted this morning by a person claiming to be my son-in-law, allegedly in jail after crashing his truck into a utility pole. The voice and inflection of the voice did indeed sound like XXXX. He turned me over then to his alleged lawyer who explained the immediate need for {$2000.00} cash to get him released. Sent the money via MoneyGram to a XXXX XXXX in Delaware. Then got another phone call saying there was a new complication that another {$1800.00} was needed and realized at that point that I had been taken in. Rushed back to WalMart were I executed the MoneyGram transaction, they immediately check and the money had already been picked up. The MoneyGram reference number in this case is XXXX.
|
| 04/25/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
this is XXXX XXXX who used MoneyGram on-line service on XXXX / XXXX / 2017 for the first time to transfer money in the amount of {$320.00} + XXXX ( f ee ) for the on-line purchase and found out that was scam. When I contacted th e MoneyGram and was told that the money already picked up by receiver and they are not responsible for any causes, I was refer to the website link regarding to all potential fraud.
My concern is that MoneyGram should be compliance by provide that info before consumers press the " SENT '' or any verification process between the sender and receiver before the transaction finalized. By this method which will eliminates the fraud transactions made by the scam artist since they are continuing use this services as a tool to take advantage of all citizens like myself.
|
| 09/28/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I have tried unsuccessfully many times to send money online through moneygram.
I have spent hours on the phone, verifying my identity & having moneygram 's " security department '' verify my identity as well. I have yet been able to complete a transaction online, because moneygram continuously denies me services. On XXXX/XXXX/15 at XXXX EST is the latest example of moneygram 's discriminatory practices against XXXX. I tried to send money to my family in XXXX & was denied service. This has happened at least 6 other times with moneygram. As I said I have proven to moneygram who I am and that I have a need to send money to my family. MoneyGram has a long history of overcharging XXXX or denying services to XXXX. This practice must be investigated & MoneyGram must be held accountable for their actions/
|
| 08/31/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
I received a call from someone saying they were from XXXX and that my computer had issues. The accessed my computer and my bank account to supposedly deposit {$200.00} into my checking account. They supposedly made an error and the deposit was for {$2000.00} and needed the extra money returned. What I did n't know was that the money was a transfer from XXXX account. Needless to say I am out {$1800.00} at this time.
The amount was a Money Gram transfer. The phone number I was called from is XXXX.
If possible I would like assistance in retrieving the money.
I should have went with my first instinct that this was possibly a fraud but they had locked me out of my computer using a XXXX viewer and I could not unlock the computer until they called me. TheThank your for any assistance you can provide.
|
| 09/30/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
My name is XXXX XXXX XXXX XXXX XXXX 2016 I sent {$910.00} to my little brother XXXX XXXX for the family at Walmart on XXXX XXXX XXXX Ohio, the reference number given to me read error ( unable to look up reference number, transaction can not be received now, have customer contact moneygram..Ac error XXXX ) but moneygram system was reading that the money has been picked up which is not TRUE!!!
I contacted moneygram over here ( CASE NUMBER..CRM XXXX ) ... .but all they keep saying they looking into it ... they have n't gotten back to me for once to tell me how the issue is being dealt it..now all I want is for moneygram to solve the issue by making sure my recipient has received the money since I was charged for their services ..so they need to hold their end of the contract and deliver the money.
|
| 05/25/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Advertising, marketing or disclosures
|
|
Web |
|
|
I sent XXXX to a friend in Virginia to give to my sister because she needed the funds. Money gram took the money along with the fee from my card sent me a confirmation with a reference number to state the funds were ready in Virginia. When the receiver arrived she was told that the funds were not there and the number was invalid. I called money gram and after being hung up on several times I was told that they would refund {$2700.00} ( including there fees ) in XXXX4 business days. I explained that this was an emergency. They said no it was a scam area. I asked why did they remove the funds. I explained that my online account has sent money to this individual person and they said no. Now my family member is in danger because I do not have an additional {$2500.00} laying around to help her.
|
| 12/17/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
I received a phone call from XXXX stating that I owed $ XXXX dollars in outstanding taxes and that if I did not pay immediately that a warrant for my arrest was going to be issued. The person would not provide contact information. He forced me to remain on the phone. He wanted me to go to my local bank but they were closed, so he directed me to the closest Walmart. He then provided me instructions on who to send a Money gram to, XXXX XXXX, XXXX XXXX, NV. I sent them {$1000.00}. Through all of this the phone was on. The total call lasted XXXX hour and XXXX minutes. When I got home, I invested this further and realized this was an IRS scam.
The same person called back this morning, from a different number XXXX, wanting more money. I hung up on them and they tried calling back XXXX times.
|
| 12/05/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I HAVE WIRED AMOUNT OF XXXX US DOLLARS TO A PERSON VIA MONEYGRAM FOR THE PURPOSE OF BUYING A LAPTOP FROM HIM.
HE RECEIVED THE MONEY FROM THE MONEYGRAM, AND WHEN ASKED HIM TO SHIP ME THE LAPTOP, HE STARTED MANIPULATING ME AND DECEIVING BY ASKING FOR MORE MONEY.
I REALISED THAT HE IS MAKING A FRAUD, SO I CONTACTED THE COMPANY ( MONEYGRAM ) AND ASKED THEM TO FILE A COMPLAINT, AGAINST THEIR CLIENT ( BLACKLIST HIM OR TRACE HIM OR TRACK HIS TRANSACTIONS OR RLAY THESE INFORMATIONS TO THE CONCERNED AUTHORITY ).
I REALISED THAT THEY WILL NOT DO ANY SERIOUS ACTIONS TO HELP AUTHORITIES CATCH THESE POEPLE AND PROTECT INNOCENT POEPLE FROM BEING TRAPPED BY THEM BEING MANIPULATED AND LOSE THEIR MONEY..
I ALSO MADE A COMPLAIN IN THE FBI SECTION AND I WILL INFORM THE LOCAL STATE FEDERAL AGENTS.
|
| 01/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I sent {$500.00} to my Brother company 's bank account in XXXX, through Money Gram electronic wire transfer, I expect my Money to be there in a timely manner within minutes, not hours! But it's been 2 days going to three days, my money is not there yet I made several attempts to call Money Gram. It seems nobody not even there account specialists could provide me with cogent reasons why my money is being delayed or not being transferred, and when I asked for my money back, I was told, they wont be able to give me a refund, it seems like a daytime robbery or a Scam! I will be contacting Federal Trade Commissioner next week, or perhaps forward a complaint to the office of the District Attorney and get the Dept. Of Justice involved, this scam by Money Gram can not be happening in the USA
|
| 07/22/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Confusing or missing disclosures
|
|
Web |
Servicemember |
|
When this money order was purchased on XX/XX/XXXX for the XXXX XXXX XXXX XXXX XXXX in XXXX XXXX, I was not informed that there was a fee associated with not cashing the money order.
I requested a replacement money order on XX/XX/XXXX and was informed on XX/XX/XXXX that my money order has no value since there was a monthly fee.
It is deceptive to have to pay for a money order first before evening knowing there's a penalty associated with not cashing it. What is even worst is that the penalty is in fine print so if you are legally XXXX or have bad eyesight it is even more difficult to explore and read the fine print. Thirdly, there was never no communication that there's a purchaser agreement listed on the back of the money order.
XXXX XXXX XXXX # XXXX XXXX XXXX # XXXX XXXX XXXX
|
| 09/03/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
In XX/XX/2019 I purchased a MoneyGram for {$260.00} to pay my car loan to XXXX XXXX XXXX XXXX. XXXX XXXX never received the Payment. They did an exhaustive search and could not find it. I then went back to MoneyGram to find out what happened to the Money Order. They sent me a copy of the Paid Money Order and said they paid XXXX XXXX. I went to XXXX XXXX to recover the money and they said they could not help me. I then filed a complaint with CFPB against XXXX XXXX and they responded with a letter that they could not help me, I need to contact MoneyGram to help me. I had done that already and they told me to go after XXXX XXXX. I am attaching all my correspondence that I sent to CFPB with my complaint against XXXX XXXX plus my Complaint against XXXX XXXX and XXXX XXXX Response Letter.
|
| 09/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I made an international transfer using moneygram company on XXXX of XXXX and expected date ( on their service websote ) was XXXX of XXXX and now its XXXX of XXXX and i didnt get my money ( i made transfer to myself using my creditcard ).
everytine i call ( international call from XXXX to XXXX no. costs alot of euros ) and only hear : " sorry, we are investigating '' I need this money for apartment rent here in XXXX where i live and work and moneygram issues is not my issue and they dont even call, just sending mail saying sorry, still investigating.
Details about moneygram transfer : - reference no. for tansaction tracking used by moneygram : XXXX - Sender and receiver fullname : XXXX XXXX XXXX XXXX- my bank account IBAN : XXXX - escalation/investigation case no. : Case # XXXX
|
| 06/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Dear MoneyGram XXXX, The funds ( {$300.00} ) have disappeared, and I was informed by MoneyGram that MoneyGram was returned the money back to my XXXX Credit Card.
XXXX repeatedly contacted you in order to get the funds and MoneyGram told XXXX that the funds were transferred to the recipient which is untrue information and conflicting with your previous response.
Please refund my {$300.00} to XXXX in a timely manner since it was never received by the recipient and never returned to XXXX. Simply, kept by MoneyGram. I will pursue this until to the Court if you continue to keep the money unlawfully.
Transaction date : XX/XX/2020 Amount : {$300.00} Money Gram transaction Number : XXXX Previous responses and history of communication are attached here.
Regards, XXXX XXXX XXXX XXXX
|
| 12/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
On XXXX XX/XX/2021, I tried to send {$400.00} to my Sister-in-Law in XXXX for XXXX and not only was the transaction revoked, ( after the money was removed from my debit card account and we were told the money was available in XXXX ) but 30 minutes later my account was terminated and I was told by a CSR reading from a script that something mysterious in my profile rubbed them the wrong way. Of course, they refused to talk to me about it. I have an XXXX credit score, own my house outright for 23 years, multicurrency accounts with XXXX, XXXX and XXXX, but my poor SIL doesn't have a bank account. I was able to send her some money using XXXX and, although the experience there was a bit surreal, at least they didn't slam the door in my face and salt the earth behind me like MoneyGram.
|
| 05/07/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XXXX, I was speaking to a young lady by the name ofXXXX XXXX about a business venture where I would pay her {$50.00} to get started and she would " run '' some numbers and send the profit back to me. This conversation happened Thursday of last week and I ended up sending {$50.00} to her by XXXX XXXX on XXXX/XXXX/2015. Then I got several calls and texts from someone name XXXX XXXX and when i tried to call XXXX back, no answer. Every since then this XXXX XXXX has taken over stating that XXXX did n't complete the transaction correctly. Yesterday I ended up having to send anther {$50.00} to XXXX XXXX by MoneyGram and still no profit. I called last night and today asking and demanding my money and his response was " these NUTS. " I just want my {$110.00} ( Money sent plus fees )
|
| 03/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
|
|
Web |
|
|
On Tuesday, XX/XX/2022. Went intoXXXX XXXX XXXX to send a MoneyGram. Th transaction was sent but I intend to cancel the request. A miscommunication between myself and the staff there to cancel the transaction, in which placed a all t the XXXX number on the document I was unable to reach anyone because the messenger was in XXXX. I never spoke with a human. I then called the store to stop the transaction but by that time the transfer was picked up. When I bspoke again with the staff I was told that nothing could be done. It was hours later, The amount is XXXX and tried to recover it. At this time nothing has been done. I needed the money refunded to me so I can secure it for who it was to go to, please. The scammer out a whole to the reference number and picked up the transfer.
|
| 04/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Good day, On XX/XX/2022, I attempted to transfer {$170.00} from my debit card to the debit card of a family member by using Moneygram 's online service. Usually, it takes a 30-minute to an hour window for the party to receive the money. However, this specific transaction has been stuck saying, " your deposit is on its way. '' When I contacted Moneygram on XX/XX/2022, to inquire about the status of my transaction and why it was taking so long, no reason was given to me except that the representative who claimed to be a supervisor would create a ticket. However, she said the ticket could take up to 90 days to be resolved, and I could no longer get a refund or cancel the transaction. As I am writing this message, my transaction is still pending.
Thank you for your assistance.
|
| 03/14/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I used moneygram.com to send $ but moneygram would not allow pick up for unknown reason. Moneygram cancelled my transaction and still did debt my bank account. Spoke to reps numerous times and was told to wait for the credit to my account on 6 different occasions. Rep said my bank was the problem so I contacted my bank and they did not have any issues and were never sent the refund. Money was debited on XX/XX/19 and I still have not been reimbursed for the failed transaction. Reps continue to tell me money should be returned by a certain day and when its not I call again and they can not tell me where my money is so they again tell me to wait a few more days. Transaction number is XXXX and the number is XXXX. Amount is XXXX. Attached the 2 emails I received from them below.
|
| 02/01/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I recently attempted to receive a prescription for saizen hgh from a website that I had not done business with before XXXX I agreed to use moneygram to send {$300.00} to a clinic in XXXX. I was n't completely unaware of the risk of such a transaction, but due to FDA 's recent pressure on credit card companies to stop processing transactions for medicinal products, I found myself feeling like I had no choice but to attempt to do business this way. I wired the {$300.00} on XXXX XXXX, 2016. The salesperson I spoke to on the phone ( XXXX, phone number XXXX ) assured me that he would contact me the next day and provide a tracking number for a package that would be sent overnight delivery. Since the money was sent, all of my attempts at communications have received no response.
|
| 04/24/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American, Servicemember |
|
On XXXX XXXX, 2015, I, an XXXX year old resident of XXXX XXXX was a victim of a telephone scam in which I was cheated {$1300.00}, which money I forwarded by XXXX, XXXX, XXXX to the XXXX XXXX, reference # XXXXThe call was by a so-called- XXXX of XXXX which prompted me to send the money was that a great nephew of mine was involved in a traffic accident in XXXX XXXX Ga, and neededthe money for bail. Instructions were given precisely go to the XXXX .XXXX and send the money within XXXX hours. I was shocked an confused and wentimmediately to XXXX XXXX and gave the clerk the money. No questions wereasked by the clerk, or questions asked about the money going out of the country. I havesince contacted the XXXX Attorney Generals XXXX to report the scam, and am awaitingtheir reply.
|
| 09/29/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Confusing or missing disclosures
|
|
Web |
Servicemember |
|
I sent a moneygram transaction today XX/XX/XXXX for XXXX plus a XXXX fee by moneygram to XXXX. XXXX was XXXX. Moneygram sent to the wrong person. I called them immediately and said cancel. These transactions normally take 10 minutes. The man on the phone said he would cancel it. The transaction still said in process. He put me on hold twice and never cancelled. Then he decided to transfer me to another person and in the meantime the transaction said completed. The woman then said there was nothing they could do. They intentionally waited the 10 minutes for it to go through so they didn't have to cancel. Their rules are specific and say transaction CAN be cancelled before they are received on mobile wallet. But moneygram did not follow the rules. I want my money refunded
|
| 10/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Servicemember |
|
On XX/XX/27 I opened an online account with MoneyGram US and attempted to send money to my fiance in XXXX. It was a small amount of approximate 700 USD They immediately debited my credit card for the amount.
They then proceeded to cancel my " transaction '' within their system and block my profile.
I called their customer service and was told that their " online system '' flagged me as fraud.
When asked why, no additional reason was given.
I was additionally informed that I could no longer use MoneyGram services anywhere in the world because of this.
They have not refunded the amount to my credit card.
When asked why the transaction was not cancelled, they attempted to explain a process that was obviously false.
They state they are holding my money for 3-10 days.
|
| 05/23/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XXXX , I made an express bill payment at XXXX through MoneyGram. The payment amount is {$2400.00}, fee is {$8.00} and total is {$2500.00}, Biller Name is ' XXXX XXXX XXXX XXXX '. The payment is never posted. On XXXX , I called MoneyGram and was told by customer service that no transaction was found. On XXXX , I went to the XXXX store and was asked to call MoneyGram about this transaction ; I called and this time I was told that MoneyGram is holding the money due to lack of payment information. I confirmed with them the payment account number and was told by the customer service representative that the payment was sent and would talk up to 3 business days. But to date ( after 6 days ), I s till have not seen the payment posted to my account.
|
| 07/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
XXXX, Your transaction has been canceled and will no longer be processed.
We will refund the account you used to pay for your transaction.
Refunds to a credit or debit card typically take 3-10 business days.
While the funds have been withdrawn, your bank may not show a charge immediately.
Receiver : XXXX XXXX XXXX Send Amount : XXXX USD Date : XXXX Reference # : XXXX The total cost of this transaction fee was {$21.00} which they refuse to refund. I sent money to XXXX XXXX because the recipient was in XXXX XXXX but they refused to give her the money because her I.D . was from XXXX. So I had to cancel and resend with the receiving State as XXXX but she received the Money in XXXX XXXX. I followed the instructions to the letter XXXX XXXX XXXX XXXX XXXX XXXX
|
| 05/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I tried to send the Money to XXXX of USDXXXX, the recipient can not receive the money when they call the Moneygram they told the recipient that inform and ask sender to call. Once I ( sender ) call the Moneygram they are asking that recipient should call so I ask the supervisor to can cell the transaction they are saying that they can not cancel the transaction.
So I am requesting to please look into this matter and request Moneygram to refund the amount to the card. This transaction has been done in Walmart. Walmart also called them and they are saying the same thing. Walmart is asking that moneygram release the hold then they are able to refund the amount.
Thanks for your kind cooperation.
Transaction Date : XX/XX/2020 Amount : USDXXXX Request for refund by Me
|
| 03/26/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
i posted an ad on XXXX selling a XXXX. the person responded from XXXX and i was told that i would be making a payment through XXXX using money gram to pay for shipping of an item. when i called XXXX with the information they informed me that the email was not real and that i should contact XXXX and file a fraud complaint. when i contacted XXXX they informed me that the money was already acquired so i am filing this compliant to receive a full refund seeing that the person has scammed in more ways than XXXX, lying about shipping and creating fraudulent XXXX emails and accounts to gain access to me. i feel very used and want to do anything and everything to get back my money. i have filed a case with local law enforcement and will be contacting my attorney as well.
|
| 01/27/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/XXXX I sent {$1000.00} to a friend 's account in XXXX XXXX. The Moneygram site said the wire would take minutes to hours but as of today ( XX/XX/2019 ), the money has still not arrived. Moneygram withdrew the money from my bank account on XX/XX/2019. Despite three calls to Moneygram over a week, no one will tell me when the money will arrive or why there is a delay. I have submitted complaints online via messages in their website and I have called them and spoken with several representatives. The first told me that " there was a glitch '' and the money would arrive in my friend 's account in 24-48 hours. It never did. The two representatives I've spoken to since have told me they can not answer my questions and that I need to call back in 24-48 hours.
|
| 10/30/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I was buying a car on XXXX for XXXX, and the suppose owner was to ship yhe car though XXXX XXXX.I sent the money thru moneygram to a XXXX XXXX in XXXX, XXXX, and the moneygram was diverted to XXXX XXXX, without my promission.XXXX did not vet the ad, as it was a total scam, and they knew it, due to the fact that in their bylaws they with XXXX.XXXX is part of XXXX, and XXXX XXXX says that in order for XXXX to take responsibility for car, it can only be listed on XXXX XXXX site.XXXX had the responsibility to flag the post, and Ifeel that they were in on the scam, because they still have cars on XXXX XXXX site that are scam cars.I hope you can help me, to shut them down, because according to websites, they are many people that has been victims of such a fraud
|
| 08/10/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I was scammed by a company recruiter into sending someone {$800.00}. I was given a counterfeit cashier 's check to put into my bank which I did. After sending a vendor for that company {$800.00} for work equipment fees, the counterfeit cashier 's check bounced and as a result I 'm not at a loss of {$800.00}. I contacted MoneyGram, the money transfer service utilized in the transaction to see what they can tell me about the receiver but they stated they would not help me and did not give me a concrete reason as to why they would n't help me. That is why I am complaining about them here. I do not know if they are in conjunction with the scammers or what the situation is but their unwillingness to help their customer ( me ) is shocking and completely unfair.
|
| 03/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
On XX/XX/2022 at approximately XXXX p.m. XXXX, I sent a MoneyGram 'wire ' for {$400.00} using their App which I have installed on my phone. I have used their service many times before without incident. The money was taken from my bank account and was supposed to arrive in my other bank account via " XXXX '' ( within minutes ). I received a notice on the App and via email that the money would be available in " minutes. '' I still don't have my money.
All I get is a big runaround from " customer service. '' I have called and emailed no less than 10-15 times since that date as I needed that money to pay my bills.
All I hear is that there is an " investigation. '' Does it take 2 weeks to " investigate '' in this day of electronic processing?
Help.
|
| 03/31/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I have made the international transfer on XX/XX/2021 via XXXX for the sum of XXXX USD plus a XXXX USD transfer fee total of XXXX USD, Recipient never recived the money, I contact the XXXX they stated it is completed and they transfer it to their third party partner they will check with them and get back with me been a month after that I contact Bank XXXX XXXX XXXX XXXX XXXX XXXX XXXX and they investigate. XXXX XXXX again its completed and they transfer to their third party partner, Bank XXXX XXXX says they cant dispute and please contact XXXX to resolve the issue I called XXXX again they said they can't help me so I contact Bank XXXX XXXX again so and referred my to the consumer financial protection bureau now I am in a situation I lost the money
|
| 03/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/XXXX money was sent to God-daughter, a XXXX gift. She is unable to pick up, lost id and has a XXXX.
On XX/XX/XXXX e-mail XXXX and received case number, SF XXXX, on XX/XX/XXXX with instructions to use at store for refund.
On XX/XX/XXXX tried to use case number at store for refund, CSR unable to locate case number. Called XXXX stayed on phone for 14 minutes -- CSR unable to assist with refund.
On XX/XX/XXXX sent another e-mail to XXXX asking for a refund via check. I have received no response.
To date the XXXX still had the money. It has not been picked up.
The total amount due to me is {$57.00}.
As of today, XXXX XX/XX/XXXX Reference No. XXXX Transaction Status Ready For Pickup Receiver XXXX XXXX Send Amount XXXX USD In-Store
|
| 12/16/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
An XXXX man contacted me through XXXX! I accepted his friend request. We continue contact each other with another application names XXXX. I felled in love with him and then he told me he need money to put a XXXX business. I sent him {$2000.00} by Money Gram. He lives in XXXX XXXX and his name is XXXX XXXX XXXX XXXX. The Reference number from the money gram was XXXX. I called to Money Gram company and I make a report as soon I sent this money and I realized this guy just use me like an object. I also contact this company on XXXX-18 to follow up my complaints but they told me that I lost my money and they didn't rebursement any money. But I want also to prevent that other women 's been in the same situation to know foreign guys through internet.
|
| 07/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
MoneyGram International has failed to release money to the intended recipient.
Dear Sir, Title : Money Sent, Not Received REF. NO. XXXX I sent money through MoneyGram on Monday XXXX XX/XX/2023 from XXXX. When the receiver, XXXX XXXX went to the bank on XXXX XXXXXXXX, he was told there is an error 357 and transaction can not be completed at this moment. Despite constant calls for assistance, I was told the recipient XXXX XXXX in XXXX had received the money but it is not true. He did not receive any money. Please help recover the money.
Sender 's Name and phone number : XXXX XXXX XXXX ( XXXX ) Receiver 's Name and phone number : XXXX XXXX XXXX ( XXXX ) Amount of Transfer : XXXX XXXX Ref Number : XXXX Thank you, Yours Sincerely, XXXX XXXX
|
| 11/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
XXXX XXXX XXXX I made a transfer on MoneyGram application to send money to my bank account in XXXX. I waited and today XXXX XXXX I called MoneyGram to see about my transfer due to the receipt says 1 4 days for the money to be available. They ask me all of my IDs info and then tell me that my money is on hold, and they can't cancel the transaction because I only had 30 min to cancelled. And that there is nothing they could do. I tried dealing with them to deposit my money either I the XXXX XXXX or the XXXX XXXX And they said I have to wait 4 days for my money. I am XXXXXXXX XXXX XXXX XXXX of my XXXX XXXX pay. I have to pay late fees for the money I owed in XXXX and I don't have the money for them to keep my {$1000.00} until they return it.
|
| 02/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
On XX/XX/2020 at XXXX XXXX EST I submitted a money transfer of {$500.00}. There's was an era with the spelling of the recipient name.. MoneyGram asked me to cancel that transaction and submit a secondary transaction. MoneyGram policy clearly states that all refunds are made with 3-10 business days. I waited that period of 11 business days. I was never refunded my cancelled amount of {$500.00}. I contacted MoneyGram on several occasions and was told that my refund was being processed. After numerous calls finally someone from MoneyGram told me that the refund was processed within 24hrs of the cancelation. That's totally false i have no records of such a transaction my bank has no records of that transaction.
Reference NO : XXXX {$500.00}
|
| 08/26/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
DO NOT USE MONEYGRAM. I sent XXXX to CA to a friend. I had the transaction go to review on a very time sensitive transfer even though I was told the transaction went through and the money was available. I had to answer 20 minutes of interrogation questions to finally get the transaction approved. This was MoneyGram. I voiced my concerns. My friend had to send the money back and again was told it went through but instead went to review. I found this out when I tried to get the money. I called 3 times, she called twice and was told that the transaction was in review and she had to return to the same Walmart for unknown reason. Worse consumer service I have ever worked with. Suspect they capture a lot of people 's money and never release it.
|
| 09/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
|
|
Money order was purchased XX/XX/XXXX in XXXX, NY for {$1000.00} I totally forgot about the money order, and I tried to use it XX/XX/XXXX to pay my XXXX XXXX XXXX XXXX The money order was returned to XXXX XXXX XXXX - I didn't realize that the money order loses value after 3 years and that's why it was returned. However, since XXXX XXXX XXXX is such a big company with a huge AR department, they can't find the returned check.
I've been dealing with Moneygram with 2 years and they are playing games with me till this day. They are able to pull up the money order and see that the money order was never cashed, but still request the original money order.
Essentially, Moneygram is holding onto my money that is not rightfully theirs, but mine.
|
| 06/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
On XX/XX/2021, I went to CVS to send {$400.00} + {$9.00} fee to receiver XXXXXXXX XXXX XXXX XXXX in XXXX XXXX XXXX. Once I completed my transaction then call the receiver and was told the name was incorrect, so unable to pickup the fund. I waited for awhile before the check back with receiver and were given correct name XXXXXXXX XXXX XXXX XXXX XXXX XXXX. I called moneygram immediately and was told the money has already pickup. This doesn't make sense to me because if incorrect name then the transaction can not be completed. Moneygram takes all information and said it will investigate. I don't trust the way how moneygram process, so decided to report my complaint with evidence and information of the parties involved and get a resolution.
|
| 07/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/2022 I did a transaction online which is {$1400.00} to deposit on my cousin bank account which is XXXX XXXX XXXXXXXX XXXX ( XXXX ). The money never get to my bank account. The transaction reference # XXXX. I included a copy of the transaction. I called them and file a claim they ignore it. They keep telling me it is under investigation. I contacted my bank which is wells to file a dispute they told me MoneyGram denied the dispute. When I called MoneyGram back they told me they are already issued a refund to the bank. When I called the bank they said no refund issue. I need to recover my money. I include a bank statements showing money never deposit on the receiver bank account.Please, I am looking forward to hearing from you.
|
| 07/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
I have sent a money transfer through MoneyGram on XXXX XX/XX/2020 at XXXX using their app and with my cell phone. The amount sent is {$350.00} ( fee included ). The transfer was a deposit to a bank account. The receipt of the company shows the money is still " in transit '' but hasn't been accredited to the bank account. I paid with a debit card. My money has been taken from my bank account linked to the debit card used.
The money is still in transit to the bank account in XXXX XXXX where the money is supposed to be claimed by my family member.
I have contacted MoneyGram several times about this issue and until now all they say they are investigating.
I want my money to be delivered as expected and deposited to the bank account.
|
| 04/19/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/XXXXI send money from one account of my to another on the attached documents it says it was sent I never receive it I called they transfer me to a fraudulent department to answer some questions where the money came from and where it was going XXXX questions that I I answer that was really none of their business then they said we are going to release the funds then all on a sudden the system crashes and I would have to wait 48 hours so I called Monday they I have to wait another 48 hours Wednesday same thing Friday same thing Same thing I called this Sunday they said 24 hours when I call tomorrow it will be the same I put a complaint in with my bank, XXXX, and the the two companies they have on the bottom of this attachment
|
| 09/08/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
on XXXX/XXXX/17 I sent a Money Gram to a XXXX XXXX out of Kansas city Mo. For an SBA grant program. The name of the person who told me to send {$300.00} via money gram is XXXX XXXX XXXX out O, Oregon ( not sure of the city ), XXXX XXXX XXXX pick up the money and ask me for more money the next day the amount {$850.00} which I did not send. After I ask for a refund he would not comply. Finding out that this was a scam through Faceboook ( other person involved is XXXX XXXX of Oregon also.
XXXX XXXX XXXX claims that he works for the SBA Federal Grant Program, Which helps people pay their bills. All I need is help so that I can get my money back and also file a report with the FBI.
XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXXXXXXXXXX
|
| 06/27/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
I 'm waiting for a new card to come in the mail but my current one is still activated. I ca n't scan it through machines because the magnetic strip is damaged but I can still pay for things online. The only access to money I have is sending myself cash from my bank to XXXX XXXX or moneygram or to drive XXXX XXXX hours to my bank. They have both denied letting me send cash to myself and I have a car payment and issurance payment right around the corner. I 'm extremely displeased and they even blocked me sending money to family or friends so they can pay my car and insurance payments. I 'd like this settle asap. I 'm in the military and believe I deserve more respect than to be denied MY OWN money that work hard for.
|
| 06/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Money was sent via online money transfer through MoneyGram ( Reference No. XXXX ) XX/XX/2020 XXXX CDT and it was supposed to take only few hours to 2 days maximum. The money has to been received by the receiver 25 days later and counting.
I have contacted the Money gram 4 times already via phone and submitted online complaints ( Case # XXXX, XXXX # XXXX, XXXX # XXXX, happened. During last conversation a week ago they asked for receiver address, and dob which was provided but still no resolution. Only way I knew about the request for additional information is when I called -- no attempt were made by MoneyGram to contact me o the receiver despite having both of our phone and email information on file.
Totally irresponsible.
|
| 02/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On Monday XX/XX/2020, I attempted to complete a international money transfer to a family member utilizing MoneyGram.
Transaction value : {$60.00} USD The transfer destination is XXXX, I am XXXX as well. I have previously sent a number of transfers to the specific recipient prior. Upon trying to conclude the transaction, I was given a vague error stating that " I can not complete the transaction online, in-store or over the phone ''.
I reached out the customer service who proceeded to tell me that I was blacklisted/banned from using the service. The representative refused to provide any details on why this occurred.
I have filed a customer service case with MoneyGram XXXX Case # XXXX XXXX. They have not responded to it.
|
| 01/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Moneygram decided that I could no longer send money to my partner in XXXX and did not inform me of that for months. I was told that they would have an answer for me within 30 days as to why my transaction was cancelled on XX/XX/XXXX of {$500.00} and I called repeatedly back and no answer was given. On XX/XX/XXXX, after not having used the service for months, I tried sending money again and Moneygram this time took my money and said that it was ready to be picked up while my receiver went to two different offices in XXXX and was informed both places that the transaction was returned to me. However, the transaction has not been returned to me as of today, XX/XX/XXXX, and damages to our work and to his livelihood have resulted.
|
| 07/06/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XXXX XXXX, XXXX I received a call form a lady pretending to be with the office of pretrial of investigation. The lady said her name was XXXX XXXX, she received case from attorney XXXX XXXX, who was attempting to collect a debt for a loan from XXXX XXXX. XXXX XXXX said, they had me on surveillance camera, they were coming to arrest me, she used the words felony, fraud, promissory, it would cost my family more to bail me out of jail. She then told me the best way to send the money was thru money gram. I went on the morning of XXXX XXXX, XXXX to the Walmart on XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX ; wired {$1000.00} to XXXX XXXX, to some XXXX XXXX, whom assumed to be some attorney working on behalf of some loan company.
|
| 05/18/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I found and contacted the seller of a XXXX for {$1200.00} on XXXX on or about XXXX XXXX, 2015. The seller is listed as : XXXX XXXX, XXXX XXXX XXXX XXXX, XXXXXXXX XXXXAfter a series of communications, the seller gave me an XXXX Payments Order ID XXXX, asked that I send the purchase price through MoneyGram to that company 's attorney, XXXX XXXX, XXXX XXXX XXXX, XXXX, XXXX XXXX. This was done on XXXX XX/XX/2015.
I learned that the funds were picked up by XXXX XXXX in XXXX XXXX on XXXX XXXX.
I have sent a number of emails to XXXX XXXX asking for a status report with no response.
I want to knowXXXX Is this a scam or not,XXXX If yes, how do I get my money back?
XXXX How can we stop this experience help stop future scams
|
| 06/19/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2020 i initiated a money transfer via Moneygrams app which I have done before to my father in the amount of {$2900.00}. We did not know my fathers account has a credit cap if {$2500.00} so his financial institution rejected the credit to his account twice ( verified with them ). I called moneygram to receive and refund and they have stated the past 5 times I have called that they are u able to process it and it will take up to 30 days HOLDING my {$2900.00} money in limbo ( making interest off it ) and not give me any information on such a straight forward refund. It would take their team a simple phone call to verify the bank rejected the money to be able to refund it back to me. I need that money back.
|
| 05/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
On XX/XX/2023 XXXX, XXXX XXXX, sent {$330.00} on the MoneyGram platform to my sister in law 's bank account in XXXX. All was done in USD. The reference number is XXXX. After more than four contacts via chat, phone and emails ; three different " cases '' were open with MoneyGram customer service site. As of XX/XX/XXXX, no money has been refunded. MoneyGram admitted there was a delay in delivering these funds. But instead of refunding our money, MoneyGram continue to open " investigation cases ''.
The recipient does not have the money, we don't have the money. MoneyGram has the money and does seem willing to refund it to me.
At this point, I believe fraud is involved and someone has absconded with our money..
|
| 04/22/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2018 I sent money through moneygram to my uncle XXXX XXXX that resides in XXXX XXXX XXXX.I gave my uncle the reference number so he can collects the fund at moneygram store in XXXX. Armed with his identification card my uncle was refused to collect the money unless he called moneygram HQ in the XXXX.
When I was informed I called moneygram to request a cancellation of my transaction and requested a refund. Moneygram stated they can not issue me a refund and my uncle in XXXX XXXX has to call them even my uncle does not speak english.
My uncle contacted a translator, called, and moneygram decided not to release the funds to my uncle.
After multiple attempts of my part moneygram refuses to refund me.
|
| 05/19/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I sent a Money Gram for {$490.00} to an individual. I received a notice from someone supposedly in the same office that the recipient received the money but had an automobile accident and because of some electronic problem I was asked to send the same amount of money in order to re- ceive a refund. I was n't going to make a second mistake by complying. I attempted to speak with personnel from Money Gram, but between the person 's accent and poor telephone connections, I am unable to understand most of what she is saying except that the person did receive the money. She attempted to tell me what I should do, but most of our con- versant was unintelligible for me. Of course, no service was given for my laptop.
|
| 09/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
XXXX I sent $ XXXX XXXX XXXX to XXXX XXXX XXXX XXXX, to my friend XXXX XXXX XXXX ( I have done this many times but not so much as this time ). When she went to bank to get money they refused to give it to her. Saying there was a scam. Money gram says transaction was completed. When I called moneygram they said nothing about a scam. I have filed claim with money gram. They are investigating which may take 90 days. The bank has the money this is fraud. Maybe you can contact moneygram to get money paid to my friend. She is in the XXXX XXXX in XXXX.
money gram transaction number XXXX a little push from you now may moneygram to contact the bank get release of money I would appreciate your help now, Thanks XXXX
|
| 07/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Hi i used moneygram to send money to my mother for her medication in her bank account. Then moneygram send me a notification that the transaction is canceled. So i called moneygram customer service, i told them i didnt canceled it and if its canceled can i have my money back in my account because I really need to send it again in a different way because my mom need it for her medication. I talk to two moneygram customer service they both said it takes 3 to 10 business days for the my money to be back in my bank account. I told them but I really need to send that money now because its for my moms medication. They said theres nothing they can do. Its for medication and I dont have extra money to send again.
|
| 12/20/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Web |
|
|
On XX/XX/XXXX I sent XXXX to a person in XXXX XXXX via " MoneyGram '', on XX/XX/XXXX the person attempted to withdraw the money at XXXX different location and He was told that the full amount was not available for withdraw, the XXXX places in question are " XXXX XXXX '' and " XXXX XXXX XXXX ''. I call " MoneyGram '' and they say the full amount was ready for withdraw and gave me the name of another institutions where the money could be withdraw, this creates an issue for both the sender and the receiver because more time is wasted on phone calling and to figure out a way to withdraw the funds.
Situations like the one mention can discourage persons like myself to continue using " MoneyGram '' Thanks
|
| 05/19/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
On XX/XX/2018 I transferred {$1400.00} to my aunt in XXXX XXXX and I paid {$16.00} as fees. XXXX told me that the person should receive it in 10 minutes. My aunt went to XXXX in XXXX the next day, they told her that she has to go to XXXX. She went and they told her that the transaction wasn't well done to call XXXX. From XXXX, I called myself, the first person told me that it can be resolved to wait a moment. Then another person came, I believe he isn't in USA, asking me same questions plus my license # and the reason for the transaction. When I said that it was a gift, he declined to process the transaction and told me to go back to XXXX they will reimburse the money. All the burdens for nothing.
|
| 09/03/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Tried calling Moneygram about this matter on XXXX/XXXX/XXXX at XXXX XXXX, overseas agent disconnected me. Sent two money transfers under XXXX and XXXX to the same recipient ( XXXX XXXX ). The location used to retrieve the money is : XXXX XXXX, XXXX XXXX XXXX, XXXX, NY XXXX. A major violation seems to exist with this particular agent, they insisted on making/keeping a copy of the Drivers License before dispensing the money. This seems to be a major privacy issue that can lead to problems down the road. In fact, this has never been encountered at any other agent locations. Lastly, agent refused to release the money until the sender called Moneygram and had the middle initial added for the recipient.
|
| 01/21/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/2019 I requested for a money transfer from my checking account to be sent to XXXX. Money was taken out of my account on XX/XX/2019. On XX/XX/2019 I received a confirmation from Money Gram stating that my transfer was sent. I was notified by the receiver that the money never got there. I called on XX/XX/2019 and Money Gram said that their system is down and to call back in 24-48 hours. I called again on XX/XX/2019, I was on the phone with Money Gram for over an hour, talked to 7 different people, and no one could fix the problem. I asked for a refund, they said maybe 4 days maybe 11 maybe 30. No one knew what to say, no one helped, they gave me no answers, and would let me submit a claim.
|
| 01/27/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I made a XXXX account to sell my washer and dryer. I posted my phone number for any serious buyers. The man who called himself " XXXX XXXX '' was interested and said he would send his check via mail and he would later send his movers to pick them up. He sent a check with extra money so that i may pay the movers. Well closer to the date we set, he said they needed a movers moneygram in order to go. At first I told him no because it was n't my responsibility, but he said he really needed the help. The check was listed on my account as received so I sent the moneygram to his " movers ''. Days later my bank tells me that check has no funds. So I am out that cash and that guy is no where to be found.
|
| 12/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I wrote already a complaint against MONEYGRAMM in a transfer to XXXX for XXXX XXXX XXXX and NEVER was delivered even though i wrote several times to client service and they contacted XXXX too BUT MONEYGRAMM NEITHER DELIVERED HIM ANY MONEY NOR GAVE ME BACK ANY OF IT.
Total was XXXX dollars that they STOLE WITHOUT ANY REMORSE.
I spent time contacting them but the answers were repetitive, unuseful and silly.
So i complaint here and its been at least 5 months ago or so, dont remember exactly and STILL I DIDNT HAVE ANSWER ABOUT IT.
I have still my receipt to prove That MONEYGRAMM STOLE MY MONEY AND THEY GET NO CONSEQUENCES FOR ROBBING TO PERSONS WHO NEED TO SEND MONEY THROUGH THEM IN THIS CASE.
|
| 01/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
sender sent {$2500.00} from XXXX in XXXX XXXX. recipient went to XXXX in eastern XXXX only to find out XXXX has policy of {$2500.00} per day. both XXXX and XXXX are at fault to allow transaction knowing that this can not be processed. sender is on fishing boat don't know why XXXX wants to talk to him as they verified his id when the funds were sent and XXXX won't do anything. question is how can XXXX contract with XXXX knowingly their limits? so where is this money sitting at XXXX XXXX?
fyi I am not sender nor recipient just a mom trying to help her daughter resolve this cluster ... calls were made by me and her to XXXX and they won't do anything to help her. XXXX says contact moneygram!.
|
| 01/11/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
XX/XX/2019, I lost my money order at Walmart supercenter XXXX was informed by Walmart that MoneyGram did not allow cancel and replace of money order.i called MoneyGram, therefore, MoneyGram stated replacement of money order was not allowed, by businesses.businesses are required to cancel and replace money order that are lost and stolen, which I later found out.moneygram replacement request case number :XXXX.amount $ XXXX.replacement amount would be {$360.00}, for delivery state of Georgia, because processing fee - {$18.00} and delivery fee- $ XXXX-both-removed from XXXX money order replacement.moneyorder was later found and returned.i cancelled replacement money order-tracking number-XXXX.
|
| 05/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On Monday XX/XX/2022 I sent for family support money through MoneyGram at a XXXX location and paid cash for this transaction, moneygram had verified with myself the sender and my family member the receiver all the neccesary information to verify the legitimacy of this transaction the money was never delivered to my family member. On XX/XX/2022 I requested the cancellation of this transaction and today is tuesday XX/XX/2022 my money is still not available to be refunded from money gram and every single day I call they ask for additional 24hrs as supposedly my canceled transaction is under review, today also they have stated they do not have a time frame as to when would my money be refunded.
|
| 02/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XXXX/XXXX/23 I contacted 2 reps and a supervisor XXXX in XXXX. The supervisor was unprofessional and refused to resolve my issue.
I was given 100 % fee waiver for referral. I attempted to make a transaction when I was asked to add pic of my license the page timed out. When I started over the fee waiver was no longer offered. MoneyGram is refusing to give back the waiver although I never used it and the transaction never completed. They offered me a promo in exchange for a referral to their company. This is a misleading and deceptive practice by MoneyGram. This is my first time using the site, and Im extremely appalled at their refusal to honor a promo that was offered to me in writing.
|
| 12/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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|
Web |
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I initiated this transfer transaction from MoneyGram.com on XXXX for 10000 USD. Transaction number is XXXX. Today on XXXX I got notification that the transaction was cancelled with no reason. Infact money was deducted from US account. This never happened in the past.
When I initiated the transaction the XXXX XXXX XXXX XXXX and today XXXX is XXXX XXXX When the rate increases they transfer on time and when rate reduces they cancel transaction.
This is lack of professionalism and failure of commitment on their part and exploitation of consumers. I needed the money on urgent basis in XXXX and will have to borrow from bank on interest until I get this money transferred to my account in XXXX.
|
| 10/13/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
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|
Web |
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I received a phone call from XXXX A lady name XXXX XXXX with XXXX XXXX XXXX treating me with jail time of 5 years if I do n't send her {$4100.00} by money gram then they had me running around town to a walmart and I was supposed to be in phone checking the them every minute if the phone call got disconnected I would be arrested. They demanded not to tell any one and send XXXX money grams to XXXX XXXX in TX for {$670.00} and XXXX XXXX in TX for {$600.00}. that was XX/XX/2015. Today XX/XX/2015 call me from another phone XXXX But my husband cussed them out and they stop. Now they stole from me {$1300.00} I was afraid for my life it was so disturbing. They yelled at me and it sound so real.
|
| 08/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
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Web |
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On XX/XX/2020, Moneygram discriminated against me when I attempted to send {$200.00} USD to my uncle in the XXXX XXXX, XXXX XXXX. My uncle is a XXXX XXXX in XXXX and since the pandemic he has not been able to work. I was sending funds to help my relative. I sent the funds online and I received a XXXX XXXX. XXXX. I reached out to my uncle to collect the money. However, I received notice that my account was closed down. I called Money Gram for an explanation and they could not provide a valid reason for closing my account. The agent on the phone insinuated that I did not know the receiver. I told her multiple times that I knew the receiver. The agent was unhelpful and I am not satisfied.
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| 09/07/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
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Web |
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on XX/XX/XXXX, I did an online MoneyGram payment to a friend of mine. When my friend went to MoneyGram to receive it, it was declined. I called MoneyGram and they said the system rejected payment and could not give a reason why, just said regulations. They proceeded to ask me if i knew this person and when was the last time i saw this person. I had seen him the weekend prior. They asked why didn't i pay him then. I said you dont pay for work that needs to be done untill the work is completed. We work construction together and he is currently not working. I had asked him to look at one of my rental properties and see what needed fixing up. He got a painter and he did some work himself.
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| 05/05/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
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On XX/XX/2017 @ XXXX I sent {$40.00} to my daughter via Walmart money gram . When she went to get the money, they would not let her have it, they told her she was not old enough, she is XXXX . I called the XXXX number provided by Walmart to have the name changed, they would not do this.The man then cancelled the transaction and told me it would be XXXX business days before money was refunded to my card. The total of {$40.00} plus {$5.00} fee. This is outrageous, no where on site does it specify age. He then said I could not use the money gram site again. I need that money now for my child. The reference # is XXXX . Any help you can give me would be greatly appreciated.
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| 06/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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Web |
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I initiated an international money transfer via MoneyGram on XX/XX/2020 in the amount of {$1200.00}. Per MoneyGram, the money was supposed to be available in the recipient 's bank account in minutes. However, the transer status still showing " In Transit '' as I'm typing this compliant. I have reached out to MoneyGram on several occasions to inquire what's causing the delays and no one has been able to give an explanation as to why a transfer meant to be completed in minutes is taking weeks. The MoneyGram transaction reference # for this transfer is XXXX and the recipient country is XXXX.
Also, this is not my first time sending money to the recipient via MoneyGram.
Thanks, XXXX
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| 11/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
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Web |
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I provided an account number and name of account to someone to revive funds. They went to get them and they were never deposited I called MoneyGram and they told me there was a mistake made on one of the numbers. They filed a report and said they would get back to me. They did not. I called and emailed 6 times or more and each time the person said they had no access of the account number it was suppose to go to. I emailed proof of the transaction yesterday because I received an email denying my claim. What they sent me has no numbers for me to see if it was done correctly. They blacked them out. That doesn't do anything for me. Just hides their obvious error and they stole from me!
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| 12/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
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Web |
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Dates : XXXX XXXX Amount : XXXX Reference : XXXX Overview : With assistance from my Home Health Aide, XXXX XXXX, I, XXXX XXXX, placed a Moneygram transaction as sender XXXX XXXX ( recently XXXX XXXX ) to receiver XXXX XXXX. XXXX XXXX requested a last name adjustment for it to be recognized and received properly. Moneygram refused even though this has been done before by them. Additionally, they refused to return the money. They gave a " release funds number '' a XXXX. However, there was no way to receive it from that particular Moneygram location.
Upon going to the new Moneygram location they referred me to, they refused to release the funds unless it was the sender, XXXX XXXX.
|
| 11/12/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
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I was a victim of internet fraud. I ordered a vehicle and the sale/payment was to be handled through XXXX. This turned out to be a phony company posing as XXXX with their logo and everything. They had me do a cash transfer through MoneyGram to an " XXXX agent '' who would hold the money in escrow while the vehicle was delivered from another state. I had 5 days to review the vehicle and then if not satisfied could return it.
I have subsequently contacted XXXX, MoneyGram and the local authorities and all have told me that it was a scam and that XXXX and MoneyGram are not responsible. I accept that but thought I would try to let others know of the scam and register the complaint.
|
| 02/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
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On XX/XX/2022, I tried to make an international transfer to a friend.
The transaction has gotten declined, and when I chatted with Moneygram I was informed that the transfer was flagged and my account was under review.
Fast forward to XX/XX/2022, after unsuccessfully attempting to log into my online Moneygram account, I called customer service and was informed the account was closed and all active transfers were cancelled without any explanation or recourse to remedy the situation.
I understand that for Trust and Safety reasons, companies aren't able to disclose details of issues, but Moneygram provided no explanations whatsoever and this is unfair and harmful to consumers.
|
| 06/04/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
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XX/XX/2018 XXXX app has user that scammed me today {$250.00}. She listed an iphone for {$250.00}. From the app She blocks me after she picks up the money from XXXX XXXX XXXX XXXX at indiana. Her real name is XXXX XXXX. This is the money reference number XXXX I sent it through moneygram from CVS on XXXX XXXX XXXX XXXX Florida. Please investigate her for me. She blocked me from the app when I called moneygram they said she already pick up the money from a local store around XXXX central time. It's too late can't do nothing if they have the XXXX XXXX info they could contact the police in the area regarding the scam today because this person do the same to another person like me
|
| 09/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
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One Saturday XX/XX/2021 I send XXXX us for my XXXX grandma to my aunt using the system where the money would be available on her debit card to get supplies for my grandma, day past she I was told the money didnt get delivered, waited to see if would get an email stating an issue or call nothing today is XXXX the XXXX called money gram days up and days all Im being told is being held and they dont know why, putting me out of XXXX dollars more because my grandma needed supplies shes on her death bed, money gram couldnt even tell me when the money would be delivered the most info I got it could take up to 90 days no email confirmation on the fact my money is stolen by money gram
|
| 11/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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|
Web |
|
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On XX/XX/XXXX I used the Moneygram app to send money using the debit card deposit method. Ive used it in the past with no problem, because the transaction is settled in 30 minutes. Its been 4 days and the money hasnt been deposited to the receivers account. I double checked all information before sending the transfer, and the money was immediately withdrawn from my bank account. Moneygram started an investigation yesterday, but I need my money ( {$160.00} ) back or deposited in the receivers account soon. They offer no promise to refund my money until their investigation is finished, which they say will take some time. They should be able to handle this more efficiently.
|
| 07/31/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
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|
My moneygram online account was closed automatically by moneygram security for " security reasons '' and claim that I am permanently locked from using their service online, however am still able to use physical locations.
The issue is I still have sensitive information stored on that account that was closed. They have my email, name, address, copy of my ID card, credit and debit card information and without access to my account I am unable to delete this sensitive information.
I do not want such a terrible company to have all that information about me and want all of that information deleted including my account and anything that relates me to their terrible service.
|
| 12/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
I tried to log into my MoneyGram account : XXXX and was unable. I initiated a chat with a customer service representative and was told that my account was suspended due to suspicious fraud activity. I ask for it to be resolved but they refused. I then asked them to provide details about the fraud my account was flagged for and they refused to provide that information. I need you to get my account back up. I support a preacher in the XXXX and this is the only way I can send money to him. My SSN ends in XXXX. My DOB is XX/XX/1954. You can reach me at ( XXXX ) XXXX XXXX EST. -- XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX, GA XXXX.
The MoneyGram issue is : Case number XXXX
|
| 10/12/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
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|
My father wanted to send money to his sister XXXX. He sent my sister to handle it through MoneyGram XXXX at a WalMart that uses MoneyGram. Instead of setting up her own information, she used my XXXX her sister ) information for the same address to be used as the sender. When my aunt went to receive the money, it was under the impression that it was under my father 's information as the sender. Using the wrong information, she can no longer receive the money. While trying to talk to WalMart about this, they told us it was MoneyGram who was holding the money. I tried to contact MoneyGram this morning, but their automated help system was less than helpful to say the least.
|
| 03/31/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
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I had been sending money XXXX via Moneygram for several years until about XXXX, 2019 when I was blocked from sending a transaction. When I called the customer service, they would not provide me with a specific reason my transaction was blocked. Furthermore, I wasn't provided with any information to rectify the situation. I waited about 3 or 4 months, I attempted again to send and was still blocked. I later opened a XXXX account and I was able to send one transaction. But the second time I tried to send via XXXX, I was blocked. I contacted their customer service, and they replied via e-mail. But they also failed to provide me with a reason or a solution to the problem.
|
| 12/25/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
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|
Hello I sent funds to 2 separate people using money gram because money gram can be tracked and returned if reported as fraud because identification is required. One was for XXXX dollars the other for XXXX on the Friday XXXX XXXX 2017 As well I sent XXXX through cash app which Garuntees safety and security of your funds. Im still dealing with them and hopefully they can resolve but want to make you aware ahead of time. moneygram will not cooperate in the return of funds yes they were picked up but you need identification to pick up I have partial info for sending of payment but they have full info to report to police which I need or they need to do. Thank you very much
|
| 11/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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XX/XX/XXXX I sent {$3000.00} through XXXX also I paid for the service, its been more than 1 week since this happened and we dont know where the money is at. The company says the bank has it but the bank said XXXX has it so basically we dont even know where the money is, I have been trying to get a refund from XXXX its been a nightmare this whole process. Also XXXX ask me for my SSI twice, which is unusual and suspicious because nobody should ask you for you SSI. XXXX XXXX ask me for information that the bank is asking for but we called to the bank and they said they are NOT asking for any information. So pretty much I dont know who has the money and I want a refund.
|
| 08/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
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XX/XX/2023 I sent {$820.00} via Money Gram under the name XXXX XXXX. The money was intended for XXXXXXXX XXXX XXXX but instead went to XXXXXXXX XXXX. I do not have an account with XXXXXXXX XXXX. I called Money Gram the first week of XXXX to attempt to rectify the situation and was told that it would take up to 10 days to be contacted about rerouting the funds. After not hearing from them, I called back on XX/XX/XXXX and was provided a case number for the first time ( XXXX ) and again told that I would be contacted in 10 days. I still have not been contacted. I have also attempted to contact XXXXXXXX XXXX and have been unable to find corporate contact information.
|
| 08/08/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
A woman in XXXX XXXX advertised a house for rent in XXXX XXXX.
I responded, wanting to rent for the month of XXXX 2016. Her " husband '' handled the initial exchanges, including a contract, certificate of ownership, etc. I filled out an online application. It was all done online.
After I sent the {$1000.00} security deposit he requested, his wife texted me saying he had died XXXX. She wanted the rest of the payment - {$1500.00}.
At this point I realized I was in deep trouble, so I refused. I got to MoneyGram Inc only 1 hour before she picked up the {$1000.00} and blocked it. I now have my money back but do not want this woman to scam another person. Thank you.
|
| 07/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
on XX/XX/XXXX I sent money to the country of XXXX XXXX for some XXXX I did it through MoneyGram and the money never reached the sender in MoneyGram 's support they don't give you help and everything remains in limbo to this day I don't have a response and not even my money has been refunded I have screenshots that the money was taken by MoneyGram from my bank account to carry out said transaction that was never made effective It is not fair that these companies continue kicking and taking advantage of the consumer who works so hard to earn that money that is sent what MoneyGram did or is doing with customers is malicious withdrawal and deceptive service of funds
|
| 04/27/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I was tricked into being hired by this work from home company. They called themselves XXXX. The contact I dealt with was named XXXX XXXX, which is probably a fake name. They he told me they would pay for the expenses for me to start. A couple days later i received a check. I deposited the check which was addressed from another company ( XXXX, and XXXX ), and under instructions by my contact with this fake company I withdrew about XXXX dollars and transferred it to this other person. This is a scheme and they took advantage of someone who needed a job. I want to know if i can retrieve this money back to pay back then bank when the check does not clear.
|
| 08/29/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
|
I have had 2 other complaints XXXX and XXXX regarding this issue, both closed by the CFPB when moneygram stated that the refund was available at XXXX. I returned again for the second time to XXXX XX/XX/2022 after receiving Moneygram 's promise once again that the funds would be there.
The transaction again failed with the " please inform the customer the transaction can not be completed '' page.
Once again, I beg the CFPB to demand Moneygram issue me a check to my address on file immediately. Moneygram is obviously incapable of conducting business and should have their license revoked for being either incompetent or an ongoing criminal enterprise.
|
| 10/04/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I used the money gram money transfer to send money to an account directly on the XXXX/XXXX/2015 but my receiver did not get the funds.I got in touch with money gram to find out why the money was not transferred but they insist that from their records the transaction was successful which of course is not the case since no funds have been delivered in the account I sent money to.I requested for the proof of the transaction and they promised to send it to via email within the week but they didn't.I called again and they are still telling me the same thing to wait another week with no grantees.I got the impression that they did n't want to be bothered.
|
| 02/28/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
we where trying to buy a dog, after agreeing on the dog to buy we transferred them money as payment for the dog and shipping. after they received it they told us that they needed more money for shipping, we told them no. ( they asked for {$1400.00} ) after talking and came to no agreement we asked for a refund and that we are no longer going to buy the dog, they told us that they can not refund us the money cause they had already spent it. i have contacted money gram over this, but do to language barriers it was hard to understand them, i be leave they are making a report on this and going to email me about it, i will fallow up with them more.
|
| 09/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
Ive tried getting my money back from ruined money orders and sent them pictures of the damaged money orders and they refused to send them even though I followed policy procedures and no one else is claiming ownership of the money orders!
XXXX ) XXXX {$500.00} XX/XX/21 XXXX ) XXXX {$250.00} XXXX ) XXXX {$500.00} XXXX ) XXXX {$500.00} XXXX ) XXXX {$500.00} XXXX ) XXXX {$500.00} XXXX ) XXXX {$500.00} Ive sent pictures of each money order next to my id and drivers license and followed policy procedures to obtain the refunds and I just kept getting blown off, hung up on and ridiculed, Ive been trying to get these refunded for over 6 months now!!
|
| 05/06/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I sent money through Money Gram as I often do every month, on XXXX/XXXX/16 at XXXX. They put a hold on XXXX of my transactions. They said to call them back in an hour to see when the funds would be available. I have tried to get this resolved seven times calling them back and waiting on hold and not being given a reason for the hold. I had sent another separate transaction and there was no problem. They keep on telling me to call them back and they keep on saying they are e-mailing the department that puts things on hold. It is now XXXX/XXXX/16 and they are telling me the same thing. Now, I just want my money back and I will go to XXXX XXXX.
|
| 09/15/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
DATE : XX/XX/XXXX COMPANY : MONEYGRAM AMOUNT : XXXX DLLS.
REFERENCE NUMBER : XXXX ORDER NUMBER : XXXX I DECLARE THAT THIS SEND IS CANCELED SINCE XX/XX/XXXX AND I HAVE BEEN PERSONALLY PRESENTED TO REQUEST THE RETURN OF MY MONEY IN 5 OCCASIONS IN THE OFFICE WHERE I DID MY TRANSACTION.
I HAVE ALSO SPOKEN MULTIPLE OCCASIONS AT XXXX, THE ONLY TELEPHONE WHICH HAVE WHERE THEY SHOULD RESOLVE MY SITUATION WITH RESPECT FOR THE RETURN OF MY MONEY AND ONLY PROMISE ME SAYING THAT IN THE FOLLOWING 24 OR 48 HOURS I WILL OBTAIN IT.
HOWEVER, THE SAME ANSWER HAS ALREADY TOLD ME SOMETIMES AND THEY HAVE NOT RESOLVED ME WITH RESPECT TO THE RETURN OF MY MONEY
|
| 03/19/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
I sent a Monet gran transaction to my fiance on XXXX XX/XX/2019 to XXXX, XXXX. I got a message the transaction was successful and complete. However shortly after that I got another notice from MoneyGram stating the transaction was cancelled and a refund would be issued to the card used. I called MoneyGram and ask what was the reason and wasnt given a valid reason and I would have to wait XXXX business days to recive the refund. I feel like that is unfair and I need the money refunded immediately since it was cancelled so I can use another method to send it. XXXX XXXX # is XXXX dated XX/XX/XXXX. I request an immediate refund to my card.
|
| 01/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I sent {$300.00} through money gram to my mother in XXXX XXXX. She did not get the money or a Receipt. She did not signed any paper that the money was given to her because of money was never given to her or a receipt and I called moneygram multiple times and they keep on telling me that the money was given to my mom but theres no proof that that happened because the store never gave her the money or the receipt in XXXX. I dont think its fair to lose this {$300.00} for a technical issue that is not in our hands the company needs to be responsible for this money we work really hard for this money and my mother needs it for her medicines
|
| 03/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
Older American |
|
My money two orders were stolen and the person that stole it deposited it at a local XXXX XXXX. The {$1000.00} Money order number XXXX & {$140.00} Money order number XXXX, were stolen, cashed at the local XXXXXXXX XXXX XXXX. I went to the XXXX XXXX and they won't reissue my money and told me to go to MoneyGram. I then went to MoneyGram and they said its the bank 's responsibility and won't reissue me another money order or refund me my money. Both XXXX XXXX and MoneyGram tell me to go to the other to collect. I just want my money, since the money order should not have been cashed, which is the bank 's risk when cashing money orders.
|
| 04/03/2017 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
hello, I send money from Walmart using money gram, international transfer to XXXX, bank deposit, the receiver never got the money. I call every day to money gram to find out why the money was not deliver, the answer is please wait 24-48 hours we will investigate and we will call you back, the never did, I call again asking for refund, and again please wait 24/48 the say, with no answer where is the money? today I call again and the did n't want to transfer me to escalating department the just told me to wait for the answer .but is 2 weeks since I send the transfer, and the ignoring me over and over the have no answer!!! please help,
|
| 01/11/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I sent {$300.00} via Money Gram online to my son through my savings account. On my money gram account I'm showing that the money has been ready for pick-up since XX/XX/18. However, there is no confirmation # and the money can not be picked-up without one. I tried multiple times to work with both my bank and money gram to either acquire the confirmation # so my son could pick it up or have them return the $ to my account. There does not seem to be a resolution forth coming from either of the merchants and I was hoping your office would be able to step in and help me find a resolution in this matter. Thank you for you time. XXXX XXXX
|
| 03/03/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
I tried to do a transaction with moneygram to send money from my XXXX card. I was sending money from my XXXX Card to my personal bank account in the amount of XXXX on XX/XX/2020. I get a email that the transaction has been completed than another that says its been canceled. I called MoneyGram and they stated the transaction was canceled due to my information not matching which was a lie. I was then told it because my bank declined the transaction and my bank stated they have no reason too. I was supposed to have a major XXXX on XX/XX/XXXX and Im unable to because I didnt have my payment made. I need my money back ASAP please help.
|
| 04/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
An authorized subscription payment was made on my XXXX ID. I called XXXX for a refund and I was told that I have been paying for XXXX XXXX for the past 4 months and a refund of {$450.00} will be sent to me. I was asked for my drivers license, last 4 of my social security number, name and address. I was told these were updates to my XXXX ID due to me changing my address and phone number. Changes were made to my XXXX ID by an authorized person.Unknowingly, there was an unauthorized transaction made from nutmeg credit union to money gram. An unauthorized money transfer if {$450.00} sent withdrawn directly from my bank to money gram.
|
| 12/20/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
My mother made a deposit in the month of XX/XX/2019, bound for XXXX and I was the recipient. The value was XXXX COP, I could not make the trip to XXXX so he went to request the disbursement of the money which the answer was that this was withdrawn in XXXX, when I never traveled. I have been trying for months to return the money but the company affirms that the process was indicated and it is easy to validate that I never traveled to XXXX and therefore there is no way in which the disbursement of the draft could be made. I want and demand that Moneygram give me my money back, I have tried in many ways but it has not been possible.
|
| 09/09/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
We sent money through MoneyGram. I was told that this was a secure way of transferring money because it required them to have a photo id along with the reference number. It says this on the website and this was confirmed at the store. However, this was not the case they picked it up without me ever sending a reference number. I called and spoke with MoneyGram and told there was nothing they could do. I asked to speak with a supervisor who basically said I was out my money and all he could do was file a report. He was then very rude saying that he would just sit there on the line until I either hung up or said yes to the report.
|
| 07/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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I tried to send money to a friend ( Moneygram transaction XXXX XXXX XXXX XXXX on XX/XX/2021. My friend was not given the money at the receiver end ( by Moneygram agent ) despite my and his following ALL Moneygram disclosed procedures and instructions exactly. When I called Moneygram at the time, they told me they were helpless and asked me to cancel the transaction and try another agent/location. That is what I had to do. However, Moneygram did not refund me the Fee which was assessed on my credit card for the now cancelled transaction. The case created on their end XXXX XXXX XXXX XXXX XXXX has not yielded a refund of fee yet.
|
| 04/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
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Web |
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On XX/XX/2021 I tried using MoneyGram to transfer funds from my XXXX XXXX to my bank debit card. {$2500.00}. The transaction was canceled for some reason and they had already removed the money from my emerald card. They said 3-10 business days to get the refund. Its been all of 10 business days and have not gotten anything. I reached out to MoneyGram to find out what was going on. They told me it was refund that same day and to contact my bank. I contacted XXXX XXXX and they told me that the transaction was pending and money gram was holding my money. I dont know what else to do. Nether place seems to know where my money went
|
| 11/05/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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I applied for a pay day personsal loan XXXX REP XXXX XXXX. ( XXXX ) XXXX I was advised {$230.00} would need to be transferred XXXX I sent the {$230.00} From CVS XXXX. the loan people contacted me and telling me I was all set and funds would be transferred for {$2200.00}. {$2000.00} loan and my intial {$230.00}. XXXX XXXX advised to contact XXXX XXXX bank XXXX to completer the transfer. I called and was advised to send an additonal {$290.00} which was not advised under the terms and conditions with the first rep. So I asked for my refunded amount of {$230.00} and they are not willing to do so as I was advised it was refundable.
|
| 01/31/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
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Web |
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on XX/XX/XXXX i paid cash {$740.00} to send this hard earned money to XXXX. the receiver told me she did not got the money. her id card was stolen. so she went to get the money and was denied. i tried to resolve the issue with money gram but they waste time.
i was in XXXX XXXX for last 5 years fighting my XXXX XXXX and i was out of touch and dont have access to internet. it was sent to XXXX XXXX XXXX. my name is XXXX XXXX, ss # XXXX and dob is XX/XX/XXXX following is my current mailing address.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX cell : ( XXXX ) XXXX XXXX XXXX
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| 10/07/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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I called MoneyGram on XXXX/XXXX/2016 in reference to transaction # XXXX to ensure that their would be no problems with the money transfer due to previous denials of transfers. I was told that the transaction would n't be denied, however ; it was denied after funds were sent. MoneyGram will not provide information to why the funds transfer was denied and MoneyGram will not immediate refund the money so that I could use another service to send the money. MoneyGram holds the funds for up to one week which causes a financial hardship for the customer and the recipient which further delays the necessity of the transfer of funds.
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| 06/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
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Web |
Servicemember |
|
I tried to send money and they closed my account and declined the transaction. I contact them to ask for explanations, they didn't gave any reason to cancel my account, didn't ask for any form the identification, the only option was me go to an office and take my ID. I explain them i am in a military base, i am in the XXXX XXXX in a year-long XXXX and there was not any intention for verify and resolve the issue. I offer them to check my military orders, my IDs, my passport, they suddenly finish the conversation without allow finish my arguments. That happens today XX/XX/2023, XXXX XXXX was the person who was talking to me.
|
| 01/27/2016 |
Yes |
- Other financial service
- Money order
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Web |
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A MoneyGram Money Oder was received as a XXXX gift in XXXX. I recently found it while sorting through old XXXX cards and attempted to cash it XXXX XXXX. Due to the {$1.00} monthly " service fee, '' the money order value no longer exists and MoneyGram refuses to honor its own money order. This caused me to incur a Returned Check fee from my credit union which has since been refunded. A fee was paid when the money order was purchased. MoneyGram essentially " stole '' my XXXX gift!
What monthly " service fee '' does the company incur that justifies {$1.00} per month for a {$50.00} money order? This is tantamount to theft.
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| 12/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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Web |
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Ref : XXXX - I sent a simple transfer 0f {$1200.00}. via Moneygram to XXXX, to a personal Debit Card at XXXX XXXX. The money has been in transit for XXXX days when it should have taken no more than XXXX day. When I call Moneygram Customer Service to find out what happened, they tell me they are checking and investigating will take XXXX DAYS!!!!!!!! RIDICULOUS. We use their service for urgent, fast transfers. When there is a problem, they should be able to get back to us within XXXX - XXXX hours. MONEYGRAM HAS LOST MY MONEY!!!!!!!!!!
I urgently need the money to be received by the receiver OR return the money to me!!
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| 02/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Wrong amount charged or received
|
|
Web |
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After a recipient of a money transfer being my grandmother was not able to pick up an available money transfer I was forced to seek a refund for that available Moneygram instead. The matter was that teller at the location # XXXX refused to refund my transfer fees spent and only refunded me the amount of the MoneyGram transfer. Moneygram while within the location stated that the transfer fees were of XXXX XXXX XXXX and should be refunded by XXXX XXXX XXXX.
I am not liable for XXXX XXXX XXXX teller 's refusal to release the available transfer to the recipient. There were no error codes or other valid issues explained.
|
| 07/26/2015 |
Yes |
- Other financial service
- Money order
|
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Web |
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Hello, I had processed a moneygram for a person named XXXX XXXX based off in North Carolina. The transaction was a total for {$240.00}. The agreement was that I will be required to pay half and once I receive shipment, the rest. After paying the half, XXXX seems to have gone underground with it. I can not reach him on either of his numbers. The reference number for the moneygram is XXXX. I am not expecting to recover from this sort of fraud but atleast that he gets caught and does not repeat the same thing again with someone else.
XXXX XXXX is based off in North Carolina and his cellphone numbers are XXXX and XXXX.
|
| 02/21/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
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Web |
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I sent {$1600.00} to an individual in ohio. I was required to provide a girst and last name of the recipient so they could be identified. The recipient went to a walmart store to pick the money transfered up and was informed there was hold on the money sent. I was forced to call customer service to have the hold released. I have called three different times and have been placed on hold for over an hour each time. Now the person who has been trying to recieve the money has been waiting for over three hours. The cash money that i gave to moneygram is held up and can not be released. Why is there a hold on cash money?
|
| 03/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
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I have been a customer of MoneyGram for more than XXXX and on XX/XX/XXXX of 2023 I sent money to my Mother for medical needs via MoneyGram and this type transaction normally take about 5minutes for the receiver to obtain their money but today is XX/XX/XXXX of 2023 and the receiver ( XXXX XXXX XXXX XXXX ) still has not obtain the money ( {$2000.00} ).
I called MoneyGram and they have not gave me a solution to this issue.
I have been working really hard to save that money and send it to my mother because she needs it for medical expenses.
I need my money back so i can send it another way because she needs it.
|
| 05/19/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
I tried to send money via Moneygram online. This is the second time I've had issues with them. I received email with reference number, but transaction doesn't show up on my account. The receiver can not get the money without more info, was told they need to talk to me. But no one has called me. I called Moneygram, and listened to the same recording several times to make sure none of the options fit my request. Couldn't get through to a person. The online chat wasn't available. The online help had not option to cancel, because the transaction didn't show up. I just want to cancel the transaction now. Thank you.
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| 06/21/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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Web |
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On XX/XX/2019 in XXXX XXXX money transfer transaction no. XXXX through Moneygram agent for {$400.00} was made in my favor, same day I went to Moneygram agent in my city XXXX, TX but they refused to release the money requesting the sender must contact them, the sender contacted both moneygram agent in XXXX and moneygram in US by phone but no avail.
I phoned them many times but no avail I need to mention that This caused damages to me in the ability to paying due utility bills, credit card payments, personal loans which ruin my credit score and credibility.
Therefore Moneygram must pay for those damages as well
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| 05/28/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
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I used MoneyGram to transfer money to my sister in XXXX on XX/XX/2018.
MoneyGram canceled the transaction without telling me. when I called their customer service number ( XXXX and XXXX ) to find out the reason. The personnel at the customer service center would pick the phone and pretend they can not hear me and then subsequently they will disconnect the line. This continued for 3 times without any professional assistance. I had to go to XXXX store to get a refund of my money. This is a breach of financial transaction contract. I demand explanation from MoneyGram. The money transfer reference number is XXXX.
|
| 08/16/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
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0n XX/XX/XXXX, I purchased a money gram money order for {$390.00} made payable to the US TREASURY my income taxes. I mailed the payment with a letter to the IRS IN XXXX CA. The money order was cashed on XXXX during the government shutdown. I had to send a anther XXXX to the government. I contacted MONEY GRAM 8 times finally on XXXX requested a form for a copy of the cashed money order. Received that on XX/XX/XXXX, phoned that day and requested fraud complaint and they mailed another report. Received that report on XXXX. Mailed that report in and I have phoned this number XXXX times to no avail ( XXXX ) XXXX.
|
| 06/30/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
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I sent XXXX dollars through money gram to a family member on XX/XX/XXXX. My brother went to XXXX XXXX in XXXX the following day and they said they had no money there for him. He went back again on XX/XX/XXXX after I called Money Gram and they still said there was no money available. I spoke to the XXXX XXXX manager in XXXX and they said there was no money. Money Gram told me to call every four days so I called about four times and they kept on saying to send my brother back to get the money and that it had already been recieved. Then they told me that they would do an investigation that would take 4-90 days.
|
| 02/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
I sent XXXX today XX/XX/2023 to XXXX XXXX XXXX The receiver was XXXX XXXX. She is my girlfriends mother. Moneygram said they needed more information to process the transaction. They want her date or birth and her place of birth. I don't even know this woman so I told moneygram to cancel. They refused. I told them I don't speak their language and don't even know the woman 's telephone number. So I am filing a complaint. The transaction never was completed and did not go through. The moneygram reference number is XXXX. The amount was XXXX. I am the sender. XXXX XXXX. The receiver in XXXX XXXX was XXXX XXXX.
|
| 10/05/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Confusing or missing disclosures
|
|
Web |
|
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On XXXX XXXX, I went to my local Walmart XXXX run some errands. After finishing my grocery shopping, I went to the Walmart XXXX XXXX to purchase some money orders. After waiting in line, I was told by the XXXX on duty-XXXX, that the particular location at XXXX XXXX XXXX XXXX, XXXX, CA XXXX had adopted a policy to turn away XXXX people. When I asked him to clarify, he said the store management had identified XXXX as suspicious and told me to go to another grocery store. I believe that Walmart does not have any policies against people of a particular descent and felt that the XXXX was discriminated against.
|
| 10/26/2015 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
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On XXXX XXXX, 2015 I initiated a bank transfer via Monoygram to someone in XXXX XXXX from XXXX. It was a direct transfer from my bank account at XXXX XXXX to my niece 's bank in XXXX. Moneygram reversed the name and unfortunately my niece 's bank rejected the transfer. I contacted Moneygram and they confirmed that the deposit never took place and promised to credit my XXXX XXXX account for {$100.00}. This happened more than 3 weeks ago and still no credit. I 've called three times and they promise me every time that my credit will appear the following day and as of yet, they have failed to issue a credit.
|
| 04/15/2016 |
Yes |
- Money transfers
- International money transfer
|
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Web |
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I recieved a call stating that I had won XXXX XXXX XXXX XXXX dollars, from publisher clearing house. I needed to go right then an send money for the taxes, {$1000.00}, then it would be you need to pay {$1500.00} for storage, it kept on for 2 months before I was pawning everything, about to lose everything, owe everyone because I thought it was true, an they believed in me an then when I could n't give their money back, one wanted to serve papers on me, so now I have checks bouncing, so I get her part of her money. I ended up giving them XXXX dollars, i asked for a refund but that is not going to, happen.
|
| 06/19/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
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Web |
|
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A girl by the name of XXXX XXXX that I knew only from social networking via XXXX said she works for " XXXX '', an investment company that you can collect unclaimed taxes from. The deal was to MoneyGram her company XXXX $ and in return I would get XXXX payments of a total of {$5300.00}. I do n't know why I believed her but I did and I sent her the money to Illinois under the name " XXXX XXXX '' and shortly after some text messaging correspondence I never heard from her again. I just want my money back and I 'm doing anything I can do get it back. I have attached all supporting evidence I have. Thank you.
|
| 01/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
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|
Web |
|
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On XX/XX/2021, a money transfer ( 950 USD ) was made to XXXX through Moneygram ( reference number XXXX ), deposited in a bank account ( XXXXXXXX XXXX ), the funds should be available on XX/XX/2021, however the Money was not deposited to the destination account, we spoke to Moneygram, and they affirmed that the money was deposited, we told them that it was not like that, and they proceeded to raise a clarification ( XXXX ) to see where that money is, and they gave us time response of almost 6 months, every time we call them to see if there is any progress, they only say no, and that we should wait.
|
| 07/19/2020 |
No |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Hi, Subject : MoneyGram Fraud I have transferred amount {$130.00} to my cousins account who is XXXX using MoneyGram App on date XXXX XX/XX/2020, the money is not credited to his account. MoneyGram given confirmation it will be credit to his account in four days, but its now almost one month the money is not credited to his account. I have called MoneyGram and done the multiple followup and they always tell me there is technical issue, i asked them to cancel the transaction and credit back to my account and it is not been done yet.
MoneyGram Transaction reference # XXXX MoneyGram Complaint # XXXX
|
| 07/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I Have use MoneyGram plenty of time send money to family members in XXXX. All the time they stop my payments and make me call them to verify where the funds are coming from. They profile me and they are XXXX towards XXXX. Ask where I get my money, when, how and what I do for a living.
They are harassing me and abusing their authority with me asking all this questions very confidential and not necessary. Will get my lawyer to sue them for harassing. They take their fee all the time and not giving it back. I have sent in total of {$5600.00} of fees with MoneyGram.
Tell them to STOP HARASSING ME.
|
| 01/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I sent {$350.00} to my brother in XXXX on XX/XX/2021 using MoneyGram. He tried to pick up the money in XXXX XXXX and selected e-transfer option but value has not been given to date. We have both complained severally and MoneyGram has not been able to resolve the issue. We were told they are still investigating the issue with their e-transfer partner. The burden of the internal process has been placed on the customer which is ridiculous. The transfer was to settle a time sensitive transaction and I have lost money because of this. The case number for my complaint with MoneyGram is XXXX. Thank you.
|
| 06/01/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Attempted to send money using Moneygram.. They accepted the transfer and placed transaction a debit of {$1500.00} against my bank account. Received email stating transaction complete. 2 hours later received email stating that my account was fraud and banned me from using their service.
The transaction was legitimate and an attempt to help my family in XXXX. They are now holding my money for up to 30 days with no explanation. It is unclear if they have or will complete the transaction. I have attempted to contact them but they will not return money, the fee or explain why they deemed me a fraud.
|
| 01/25/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
On XXXX XXXX, 2016 I went with my mom to send a Moneygram costing altogether {$190.00} to some people who said they can make medicine from XXXX, XXXX. I visited their website & I thought they looked trustworthy not knowing they were not at all. I sent the money & tried calling them. Their phone was off but he could text. He said the package was on XXXX & he needed {$100.00} more for a shipping agency. I just cancelled & said I wanted a refund not knowing it was a scam. I called Moneygram but they were no use. So it was a scam the whole time, but I need to get my refund back as soon as possible.
|
| 04/19/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
XXXX XXXX, XXXX has illegally restricted me from using their services. They say first my account triggered an alert, stating Ive supposedly violated their terms of service, but can not seem to prove it to me, stating for security purposes, they cant tell me. Now they say theyre using the regulations against me. They say basically they can do whatever they want, and corporate refuses to contact me back. Ive tried contacting their corporate office, but no avail. They absolutely refuse to contact me back. I would love a call from corporate to explain how they get to make their decisions, and why?
|
| 02/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
send {$200.00} by money gram, from XX/XX/XXXX and they told me that it would be available in 10 minutes after doing it. It's been 3 days and when I call them they tell me that they have to talk to whoever revives the money, then he calls and they say no, it's me who has to call. Later they tell me that my transaction is already under investigation and that it will be solved in a maximum of 24 hours. Those hours have passed and they tell me that it can take as long as it takes. that I can only wait. They said that I can't talk to a boss because there is no other number where I can put my claim
|
| 06/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
XX/XX/XXXX {$520.00} XX/XX/XXXX {$520.00} XXXX {$510.00} XX/XX/XXXX {$500.00} XX/XX/XXXX {$510.00} XX/XX/XXXX {$510.00} XX/XX/XXXX {$620.00} XX/XX/XXXX {$490.00} XX/XX/XXXX {$620.00} Ive contacted the company moneygram several times on XX/XX/XXXX & XXXX when I noticed these transactions made through multiple cards and reported them as a scam. I did not authorize these transactions & believe someone was impersonating me. I have never been affiliated with moneygram & have never used their services. I did receive an email in return that specified that they would not refund any and all charges.
|
| 07/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
In approximately XXXX of 2021, I went to XXXX XXXX XXXX located in XXXX XXXX, Ohio. I ordered a Money Order for the value of {$1000.00}. Later, when the cashier tried to scan the Money Order to cash it, the system kept saying that there was an error and the scanner couldn't scan the money order. The interesting part is that the money order was purchased and then we attempted to cash it within the same 3-4 period. Therefore, it doesn't make sense that it couldn't have been refunded or cashed because there were only a couple days difference between purchase date and attempted cashing date.
|
| 08/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
Older American, Servicemember |
|
On XX/XX/2020 I purchased a MoneyGram money order in the amount of {$90.00} from Walmart in XXXX XXXX, NY which is one of their agents. Preprinted on their money orders it now says mobile deposit prohibited. This was never printed on their money orders before. MoneyGram has no legal basis for printing this on their money orders or for telling depositors that they can not use mobile deposit as long as the money order was legally acquired and is being used for a lawful purpose. I want MoneyGram to be ordered to legally desist printing this on their money orders and allow mobile deposits.
|
| 09/06/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
My mother received the " grandparent scam '' call, supposedly from a nephew who had been put in jail for a DWI and needed money wired to get him out. The " nephew '' then gave the phone to a ( bondsman ) who provided her with instructions of how to wire the money ( Moneygram from Walmart ), and told her my nephew said to tell absolutely nobody in the family about it. XXXX transactions, {$3700.00}, a valuable unfortunate lesson learned. Please note transaction # 2, XXXX {$1800.00} in addition to itemized transaction # 1 included below, also sent to same telephone XXXX XXXX XXXX, XXXX, DE
|
| 01/29/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
I have got scamed this person called me on the phone to return XXXX dollars for trying to fix my computer. they were going to put in in my checking account. they recalled me to say they could not return that little amount so they informed me they were going to tranfer XXXX to my checking account and i was to return XXXX to them. while they were on my computer they transferred XXXX from MY savings into MY checking. they never did refund their own money into my account and they inform me to send the XXXX with XXXX to XXXX XXXX his boss. after that they recalled me to ask for another XXXX
|
| 12/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2022 a money transfer to XXXX XXXX was cancelled by MoneyGram with no explanation given. I received and email acknowledging the cancellation and a 10 day refund promise but after XXXX weeks no refund was ever sent. I contacted MoneyGram customer service and the employee claimed no money was taken from my account. When I told her there was a charge for {$100.00} the day of transfer she closed the live chat. I filed a complaint on their website following that conversation. Its been another XXXX weeks and no response from MoneyGram. This is theft and fraud, I want my money back.
|
| 07/26/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I was sending money with Moneygram application. I sent two transfers from the same account, with the same account information, to the same receiving account, with the same receiving account information. One was processed correctly, the other never went through after a week. I attempted contacting Moneygram, but instead of responding, they cancelled the transaction of their own choosing.
Now, they don't want to refund me the full amount, saying they provided a service, so they are keeping the processing fee. They definitely provided me no service, and owe me the processing fee back.
|
| 08/10/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XXXX/XXXX/16, I sent {$760.00} via MoneyGram. The receiver rejected the funds and they were returned to MoneyGram. As of today, MoneyGram has failed to return the funds to me and everytime I contact them I receive a different story. I have asked to speak with someone in charge that can make decisions and I am told there is no one to speak with. MoneyGram has been holding onto money that is rightfully mine for over 10 days. The money needs to be returned along with the fee I was charged for sending it. This issue has taken me away from my job for 2 days trying to get it resolved.
|
| 07/21/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I sent {$100.00} to a relative using MoneyGram XXXX/XXXX/2016. I received an email with the Reference # XXXX. The cost of their service was {$12.00} and I approved of this cost. I noticed today an additional {$2.00} fee is being charged to my credit card which I was not made aware of, nor did I approve of this extra fee. The receiver was told that the money was not available because the sender needed to verify information. I never received any message regarding the transaction was not complete, instead I received an email telling me to notify the receiver with the reference number.
|
| 04/17/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I sent {$1000.00} through money gram and the transaction did not complete on XX/XX/XXXX. I went to the store where I sent my money gram and called money gram to get a refund and was given a reference number and was told to wait 36 hours before I could get my money back. I have been given 4 numbers in the last 2 weeks and still have not be able to get my money back. The last time I went was on XX/XX/XXXX and was given another set of reference numbers and was told to wait 36 hours. I am not getting my refund back and this company seems to be doing nothing to resolve this problem.
|
| 02/08/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Me, XXXX XXXX I did the past XX/XX/XXXX a XXXX USD money transfer from XXXX to XXXX with the company MoneyGram and never arrives to the receiver XXXX XXXX (account number XXXX XXXX XXXX XXXX // XXXX XXXX // Order number XXXX) I'd contact the last time with the company on XX/XX/XXXX and they open an investigation about with the number XXXX, after that it was imposible for me to contact again with them and I been losting my time and money calling to the company.After two months trying to fix it with the company MoneyGram it's still not fixed and I don't know where is my money.
|
| 06/23/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I was victim of a scam regarding the sale of my car. I posted an ad in XXXX. I was contacted by a buyer who told he would buy my car but I needed to send a Money Gram order of {$750.00} to the transport company who would inspect the car and ship it. I got an e-mail from XXXXXXXXXXXX saying that the funds were on hold until I made the payment of {$750.00}. I turned out the transporter never showed up. The buyer was not actually a buyer ; just someone who took {$750.00} from me. Money Gram will not provide me with information on what type of shop the perpetrator of the scam used.
|
| 01/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I used Moneygram to transfer {$150.00} to my wife in XXXX. I used their service in the past and money was deposited within an hour into her bank account. After a week, I contacted them several times and I was told I had to wait 90 days for an investigation. They had no issue taking the money from my account, but try to pin the responsibility on the receivers bank. My wife contacted her bank and the money was never deposited. I called again and said it was true that money was never transferred to their bank but there was nothing they can do to refund my money until the 90 days.
|
| 05/17/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
|
|
Tried XXXX XXXX, would work. Tried money gram. They require uploading a picture of the state ID. What does one do without a camera?
It's galling Moneygram collects all this personal information, including credit card CCV and date of birth, and doesn't tell us that the process is for nought, other than getting personal information.
At the very least, at the onset Moneygram should let all know what the requirements are, before requiring personal information. I also don't have a phone, so what does one do?
Date : XX/XX/2018 Authorization # : XXXX ( used for tracking only )
|
| 01/06/2017 |
Yes |
- Other financial service
- Money order
|
|
|
Web |
Older American, Servicemember |
|
In XXXX, I purchased a {$60.00} MoneyGram money order. I set it aside and forgot about it until cleaning out some old files. When I took it back to the place of purchase in XXXX, I was told that they could not cash it since it was over a year old. The money order did not contain any expiration date on its face so I believe it is worth {$60.00}.
I sent the money order to MoneyGram expecting a full refund. Instead, I was sent a {$6.00} refund check after exorbitant deductions were made for a {$18.00} processing fee and a {$36.00} service charge. Their refund check is a joke.
|
| 03/05/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/19 I sent an international money transfer of {$260.00} through Moneygram at a XXXX location. On XX/XX/19 the receiver my stepmom went to pick up the transfer and was told it was returned. I contacted moneygram and discussed in details the receiver and the reason for sending and was told that there is nothing they can do as it was returned at random based on their financial policies. I asked for the matter to be escalated as the money is for medical expenses for my father but the agent refused and said there is no other point of contact or nothing else they can do.
|
| 02/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
- Problem with customer service
|
|
Web |
|
|
XXXX XXXX XXXX PROCESSED my credit card payment incorrectly .... They didn't make a payment instead tried to reload my credit card... You can't reload a credit card ... .. it's not a debit or prepaid card... .The store personnel is rude and threatened to call the police department because I'm asking about my money..This been going on since XX/XX/XXXX XXXX I've made XXXX calls and stops at the store and is being denied service/help ... My credit card company said that they PROCESSED the payment incorrectly... Provided them with the letter an that's still not good enough...
|
| 11/13/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
On XXXX XXXX, XXXX, XXXX closed my online account that I use to send money without notice. When I contacted customer service to find out why, I was told it was for security reasons but they would not provide me with any more information. This was very frustrating because I have been using this online service for about 4 years. It is very convenient for me because my work hours do not permit me to visit a location. Closing my account without providing me with some form of explanation does not really make sense to me. I feel like I have been discriminated against.
|
| 08/16/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I use money gram to send my {$300.00} a month mortgage payment. But on XX/XX/2019 my monthly payment was sent for {$1100.00} which was an amount greater than I normally send. Since this day I have disputed with Money Gram and they refuse to send me back my money. I have disputed with my bank and then nothing happens. I have been the victim of identity theft and I did not authorize for this amount to be taken from my bank account and it should not take 6 months to get things squared away. Please return my money. I have attached my FTC Affidavit and police report
|
| 09/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
It all started in XXXX last year when I met a guy online who introduced himself as XXXX XXXX. He said he was a XXXX XXXX fighting in XXXX. We kept in touch for a few weeks before embarking on a long-distance relationship. I was madly in love with him. I trusted him, and he took advantage of that by asking for a loan. When it took off, I realized he was a con artist. Money was transferred from XXXX to the scammer in the total amount of XXXX AUD utilizing your services. Money was transferred through XXXX in the total amount of XXXX AUD utilizing XXXX services.
|
| 11/04/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I created an ad on XXXX looking for a room. Someone named XXXX responded back stating he had a studio and to send his uncle ( who supposedly owns the home and lives in XXXX Illinois ) {$280.00} for this month. We were then supposed to meet up in XXXX to sign the lease ( I can provide the address ). I kept calling him and no answer. I called MoneyGram Customer Service and they said it was too late and they took all my money and there was no point going back to the store called XXXX XXXX XXXX XXXX XXXX where it was purchased. Grand total was {$300.00} w/ fees.
|
| 05/17/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
A transfer was not available as promised with the reference number of XXXX using MoneyGram c ompleted on XXXX / XXXX / 2017 . XXXX in XXXX XXXX proceeded to pick up the transfer and had problems. He was told to contact me and have me call in MoneyGram at XXXX XXXX XXXX . Today XXXX / XXXX / 2017 I called in and spoke with a female customer service representative that stated she would do a refund which was not my request. I told her I did not call for a refund. I called to have the error fixed with the recipient picking up his transfer.
|
| 03/20/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
Someone called my XXXX grandmother ( XXXX years old ) on the phone pretending to be me needing help with money to get bailed out of jail in XXXX and XXXX. This was clearly not true ( I 've never even been to XXXX and XXXX ) but she was scammed into sending {$5800.00} through MoneyGram at Wal-Mart through multiple transfers. The person on the phone convinced her that they were me and told her not to tell anyone else. She was frightened and complied. After finding out what happened, I collected all receipts from her and would like to do something about this.
|
| 08/24/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
Paid this XXXX for assistance to help with business credit and she never provided the service that was included in her invoice. She received my money and then stop responding to all calls, emails and text messages from me. I found out later that she is a fraud and uses fake ID and names so people will not find her. She also makes fake XXXX and a list of other fraudulent things. The number she uses is XXXX ; email addresses : XXXX & XXXX ; business address:XXXX , NV XXXX ; company name : XXXX or XXXX ; home address : XXXX , NV XXXX and Other names : XXXX .
|
| 11/28/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I sent a Moneygram to XXXX XXXX to buy a car for my daughter from Texas to Iowa in the amount of XXXX. I sent this electronically from Moneygram to his savings account. Moneygram called to verify and we went over the account number to be deposited. The bank received the transaction with the incorrect account number and declined the payment. Moneygram kept my money and will not refund it. They took my money in XXXX seconds but can not credit it to my online account with them. It clearly says on my account with Moneygram that the transaction was declined.
|
| 10/25/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
Same one use my informatin my bank card and send money true money gram {$980.00} on XX/XX/XXXX was posted on my bank account the transaccion is a fraudulent i dont recognize the transaccion my identity was stolen. All my information was stolen name email address and everything. I call money gram they tall me the cant give me any information about the transaccion i also went to my bank institution and the tell me the will help me and open a fraud investigation. I want to report to help police to arrest the people who commit crimes with money fraud abuse.
|
| 02/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I made a payment via Moneygram on XX/XX/2019 at the XXXX XXXX, GA location inside of Walmart to go to XXXX XXXX XXXX XXXX for the total amount of XXXX. The amount that was supposed to be paid to XXXX XXXX XXXX XXXX was XXXX. The payment was returned by Moneygram and we don't understand why. The amount was debited from our Debit card and I will attach proof of that showing it. XXXX XXXX stated that it was returned. I decided that before I dispute the transaction that I would file a complaint. I am not pleased with this issue and I want it resolved asap.
|
| 07/10/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
Older American |
|
On XX/XX/2018 I purchased a money order from Moneygram for {$370.00}. The Money order # XXXX. The money order has not been cashed, nor been received by my mortgage company.
I have contacted the XXXX XXXX. But I am not getting anywhere with them. They have referred me to a web site that I am not able to maneuver.
I would like to be able to pay my mortgage and also find out where my money is.
In order to get my money, I will have to pay {$18.00} and if I wanted over night it is {$25.00}.
Moneygram has not been helpful at all in replaceing my money.
|
| 07/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
Company is money Gram, i send a {$200.00} on XX/XX/XXXX of this year to XXXX XXXX to a bank account by mean of this company and the money doesn't appear in the account of my wife. So I call this about 7 or more time requested a refund because I feel that getting the round of by this company my wife stated to me that money appear in their system but is blocked by money Gram and she is not access to money it all ever so mean while they state to me that will proceed to make a claim with the bank to see their respond but I think that taking me for ride.
|
| 11/27/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Made a purcharse in XXXX, for 04 computers, was suppossed to wire the money through XXXX keeping the reference number to myself until the package was delivered. They asked for a proof of the transfer, they asked for me to send a picture of the receipt covering the reference number ( which is suppossed to be the only way to cash out the money from moneygram ), and with the receipt and with out the REFERENCE NUMBER they cash out the money from moneygram in XXXX. Thought XXXX guaranteed the transfer only if the receiver presented the Reference number.
|
| 04/17/2015 |
Yes |
- Other financial service
- Money order
|
- Advertising and marketing
|
|
Web |
Older American, Servicemember |
|
I have tried to send money to people that I know. This company keeps stopping the transfer. After many call transfers I finally get someone to tell me that they do not like my sending history. This is NOT their concern. Their business is to facilitate sending and receiving money. They have no business in making this decision. I take responsibility in deciding to whom I send money.
I would like a written statement from a company XXXX that they will cease and desist in this practice. It is not right and needs to stop. Very poor business practices.
|
| 05/20/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
My mother is a victim of financial fraud.
Someone contacted her via XXXX and managed her into sending {$1000.00} to XXXX.
My complaint that Moneygram service ( located at XXXX store ) actually helped the fraud to happened. The elderly person ( she is XXXX ) walks in to the store ( and she does not look like she owns a fortune ), and send {$1000.00} cash to someone in XXXX. And she is from XXXX and obviously does not have any relatives in XXXX. Please review the practices and policies that Moneygram uses when they deal with an elderly persons.
|
| 09/16/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
Dear Sir/Madam, I 've sent my money {$820.00} to XXXX XXXX, XXXX XXXX XXXX, City : XXXX, State : XXXX, Zip Code : XXXX, USA by Money Gram. This address gave another person : XXXX XXXX, who works at XXXX XXXX XXXX XXXX, born Monday, XX/XX/XXXX, Age XXXX, from XXXX, XXXX.
I 've sent the money to purchase XXXX laptops by XXXX from XXXX XXXX, XXXX.
But money arrived and I did n't get not my laptops and not my money back.
XXXX asked me for more money. I refused. She is not responding any more.
XXXX name : XXXX, tel. No. : XXXX.
I am XXXX XXXX.
|
| 04/23/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Hello my name is XXXX XXXX and I am making a complaint about MoneyGram. I often send my fiance money overseas to XXXX to help make ends meet. but I've noticed that the money have not been getting to his account on time. At first I thought this was just normal until I read about it and I realized that i was not being treated fairly I am a mom of three and I am going through enough as it is with not having my fiance here with me due to the XXXX Visa. And while he is trying to make ends meet it is making it difficult not receiving funds on time
|
| 01/19/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
I was contacted by phone by XXXX XXXX XXXX XXXX XXXX flXXXX ph XXXX agent young park stateing he had a purchase agreement for XXXX timeshare for total aqition price of {$22000.00} plus 5 weeks use pass which he sold for {$7100.00}. Total {$30000.00} would be deposiited in my checking acct when we wire {$2600.00} for transfer to young park XXXXwhen the money didnt show in the acct i tryed to contact young park and got only voicemail and no responce this title co is owned by XXXX XXXX ph XXXX the purchase agreement was for XXXX & XXXX Ph XXXX
|
| 12/21/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Hello, I sent XXXX to XXXX on XX/XX/18. The money was debited from my bank account immediately. I got a message saying that it will take 3-4 business days to process which was unusual normally the recipient can pick up the money on the same day. The transaction showed Pending for an entire week. After that, the transaction showed Cancelled, no explanation. I did not cancel it. All this time, I never got an email from MoneyGram. I emailed MoneyGram twice, no answer. I want my XXXX plus the XXXX fees. Transaction no. is XXXX.
Thank you
|
| 04/12/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
Moneygram refused to release emergency funds for medications that I had transferred to my daughter until after I had ruined a dinner engagement, been disconnected after almost 15 minutes on hold on the first phone call, been placed on hold for over 20 minutes after being transferred to another department during the second call., and treated like I did n't know my own daughter. My daughter also wound up waiting about 2 hours in the store parking lot for us to clear up the issue. Their treatment was offensive and bordered on harassment.
|
| 01/19/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I was supposed to the rent paid by Money Gram in the month of XXXX 2015. The rent was late, and I contacted the renter, and she informed that she sent in by XXXX. She contacted Money Gram and they informed that the check was cashed by an unknown person that stole the check that was in the mail. She contacted the local police department. The check was CLEARLY adulterated and Money Gram cashed the check. Now, Money Gram refuse to refund the funds stolen, and is charging {$35.00} per page of the police report to open the investigation.
|
| 09/22/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
The reason I am submitting this form is I fell for a scam for modeling. On XXXX I was contacted by a man or woman named XXXX XXXX they claimed they were the XXXX. After we exchanged a few emails, he or she told me they are sending a check from XXXX bank in the amount of XXXX dollars. After the check was received I deposited it and proceeded to follow their instructions which were to send XXXX to XXXX XXXX XXXX and XXXX XXXX XXXX. Today I received a notice in the mail stating that the check has bounced and that my account is frozen.
|
| 04/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I was scammed by a person named XXXX XXXX in sending this amount of money XXXX $ through Moneygram in XXXX. The transfer was made on XX/XX/XXXX. I tried to cancel it but it didn't show the cancel option anymore and the company ( money gram ) have a clause saying that you can't get a refund back if the person already picked up the money. I did the payment online. In order for this person to pick up the money she would have to show her ID. The name of the city that she gave me is XXXX, zip code XXXX, phone number XXXX XXXX XXXX XXXX
|
| 07/09/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XXXX XXXX, I deposited money for my father in XXXX. The online portal that MoneyGram has Only allows you to put the receiver name and receiver last name. Due to my father having a middle name, he was unable to get the money transfer. This is MoneyGrams fault because I was only asked for first and last name. I tried to log in and coincidentally my account was not identifiable and had an error. After I called Moneygram, they said they can cancel transaction but I would n't get my money until 10 days. That sounds like fraud to me.
|
| 12/02/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
My XXXX year old father sent numerous wire transfers and money orders/money grams to someone he met on the internet. ( both domestic and international fund transfers ) The total amount is approximately {$700000.00} and took place from XX/XX/XXXX-XX/XX/XXXX. My Dad had a XXXX and XXXX, but I found documentation and account numbers and emails and have enough information that this should be traceable. I believe this is an organized crime that my Dad fell victim to. Please help investigate so this doesnt happen to other XXXX citizens.
|
| 05/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I have made a transfer on XXXX through Moneygram and as usual, they say it will take 3-4 business days to complete. However, as of today XXXX the money has not been delivered to the recipient yet. I kept calling them and they say the money has been delivered to their local bank but they have never got feedback about if they transferred the amount to the recipient 's bank. Within this time I have made transfers through XXXX and XXXX smoothly. It's my first and last time to use Moneygram 's service and I hope I get my money back.
|
| 04/24/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XXXX XXXX I, XXXX XXXX XXXX sent to XXXX XXXX the amount of {$700.00}. Plus the moneygram fee of {$11.00}. The ref # is XXXX . When XXXX had issues receiving the funds. I was notified. I have gone to the location I made the transaction at, as well as call multiple times. XXXX has also called many many times as well. I can not get a refund and XXXX can not get the money. I can not get any results from moneygram. I am taking the next step. I will also be in contact with the Texas Dept of Banking today also
|
| 06/05/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
i got a call from a random number talking about my brother hit someone by the way this is false whatever so yeah they are on the phone yelling at me telling me that i cant get the police involve that i need to find money and they will let my brother go so i did i found money and they sent me to star market so i can do a money gram so that when they get the money they will let my brother go so i did and come to find out it was a scan none of this was true.i filed a police report but i was told to bring it to the fbi so here i am
|
| 07/30/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
i had gotten a call from XXXX XXXX from florida telling me I wasapproved for a XXXX loan so right then times were tough so I presued the offer after we got the application started they started hittng me with all kinds of fees to which I had to send them over XXXX and still have not received the loan from them. I sent all the money through moneygram. each time I talk to these people they r wanting more money from me. now they are wanting me to send them another XXXX then they said I will get the loan. all I want is my money back
|
| 10/08/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I own a XXXX. I entered into a contract withMoneyGram to become an XXXX. An employee ofMoneyGram contacted me saying the lease wasexpiring on the terminal they furnished. Longstory short my business was scammed out of {$38000.00}. I have proof it was an employee ofMoneyGram and I am still being sued.
MoneyGram did not cooperate with the policeor my lawyer. My attorney asked for proofthat the money was paid to whom, when andwhere. We were told the information wasirrelevant. I need help I am being scammed2x by the same company
|
| 01/30/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
We saw yorkies for sale on XXXX in XXXX. We texted to XXXX number that was in the ad : " Call or text anytime at. XXXX. : XXXX. :. XXXX ''. They responded by text that they relocated to Maryland but they could ship the yorkies. We transferred {$300.00} by moneygram to a person named XXXX XXXX, XXXX XXXX XXXX , XXXX, Maryland, XXXX. After we did this, we received an email from a shipping company asking {$850.00} for a crate to ship the dogs. We would get this money back at arrival of the dogs.
We suspect this to be a scam.
|
| 07/02/2015 |
Yes |
- Money transfers
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
I opened an account with MoneyGram to transfer money to XXXX online. Money is transferred from my checking account. On XXXX XXXX I transferred {$700.00} dollars to XXXX online using MoneyGram website. On XXXX XXXX {$1000.00} was taken from my checking account. However, only {$700.00} was transferred. After several calls to the customer service and written complaint online using MG link no resolution was available. On XXXX XXXX MoneyGram cancelled the transaction and returned only {$700.00} which I picked up from an agent.
|
| 05/17/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I've tried all day to send money to XXXX and I keep getting " We've encountered an error. We were unable to process your request at this time. Please try again later. '' after uploading pictures of official identification ( driver 's license ). I called Moneygram and they said to try different browsers, which I did. I tried with XXXX, XXXX and XXXX. They also suggested I try the XXXX version of their service, which strangely was 2X the price of the Moneygram-proper site.
As of yet, I have not been able to send money.
|
| 09/17/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I made a purchase on XXXX XXXX which involved a Money-Gram ( Walmart ) money transfer. after remitting the funds, the next day, I received an email from XXXX XXXX requesting additional funds for " Shipping Insurance ''. There was no mention of any insurance prior to purchase. I sent emails to both parties ( seller & XXXX ) requesting to cancel the transaction and refunding my funds. I receive no replies from either party. I have been SCAMED by someone posing as XXXX XXXX. How do I take legal action to retrieve my funds?
|
| 05/24/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Money transfer with MoneyGram to XXXX on XX/XX/2020 for {$100.00}. Money was not received, so I cancelled the transaction on XX/XX/2020. Money has not been received back to my account as of XX/XX/2020. Contacted MoneyGram and they stated the receiver needs to cancel transaction. This was a very confusing answer, since I sent the money and the receiver never received the money and I cancelled the transaction and have all the information. There is no reason for the receiver to get involved, he did not receive the money.
|
| 05/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
On XX/XX/2023 we sent {$330.00} on the MoneyGram platform to my syster-in-law bank in XXXX. All was done in US dollars. The reference number is XXXX. After more than four contacts via text, three phone calls and three difference " cases '' opened with their customer service site, no money has been refunded, no explanation offered. Everytime we open another case, the resolution time keeps extending and extending.
At this point, two and half months after this transaction, we are calling in internal fraud by MonyGram.
|
| 08/01/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
- Problem with customer service
|
|
Web |
|
|
I sold my husbands vehicle I was given 3 money gram money orders of {$500.00} each I went to Walmart to cash them 2 went through fine the 3rd was declined the clerk told me it might be because of having to many & to try another day. Yesterday went to try to cash it was still declined the clerk told me to use it here put in the reference number and it will tell me why it was declined so I just did it and it didnt really tell me why. I dont understand its a Walmart money order funds have been paid why cant I cash it
|
| 05/18/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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I sent an amount of money by using MONEYGRAM.COM, online, there were several holds on which payment was available but i had to constantly give them in intervals more and more information on my personal, i.e. Drivers license, DOB, address year of birth, SS and all uncomfortable information to a representative that was outsourced in a foreign country. I 'm now watching my acct notoriously along with alerting my bank of what transpired, I 'm cancelling the money gram acct and reporting them to all agencies as well.
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| 04/27/2015 |
Yes |
- Money transfers
- International money transfer
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Web |
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I was a victim of fraud. Was leasing a home through XXXX. I sent a deposit of {$100.00} to the person leasing the home but the more I verified the more I realized he was a fake person. Moneygram needs to have better verification and require IDs. I lost {$100.00} to this person who listed a home on XXXX. The address is XXXX XXXX XXXX. XXXX, WA. The man claimed to be named XXXX XXXX. His phone number is XXXX. The man says he lives in XXXX and was renting out his home. But the home is not his from what I can tell.
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| 01/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
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In XXXX of 2018 I had contacted cfpb about this matter, I was awarded back my fees and refund and was told to go back to the station where I had purchased a moneygram in question, I have done so on many occasions and have been told everything from the computers are down to they are selling the business and will be up running soon to now and so I called moneygram and now it says my reference number is in valid and now again I'm fighting to get back my refund of XXXX and moneygram transaction fees, please help
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| 06/19/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Money was not available when promised
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Web |
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Attempted to sent money via XXXX to our son via online ; XXXX held our money for 30 days and then cancelled the transaction and said we could not send money via online anymore ; we send money to our son once a month, {$40.00} at a time, and now we are banned because flagged as fraud ; then we have to deal with third world customer service, who we can not understand over the phone, finally today over a month later were told the transaction would be cancelled and we would be refunded our money .... we'll see.
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| 11/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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Web |
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Hi, I did an international transaction using MoneyGram, for the amount of XXXX $ as a direct deposit to a Banck account. It was sent XX/XX/2022 and it was promised the money was going to be available XX/XX/XXXX the latest. I spoke with MoneyGram and they said itll take up to 3 months to give a resolution, this is outrageous since the amount sent was si high and they cant provide me with an immediate solution? I feel scammed by this company. I will appreciate if you can do something about it.
Kind regards,
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| 08/20/2018 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
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- Managing an account
- Problem accessing account
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Web |
Servicemember |
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I wrote Moneygram in XXXX, MN. on XX/XX/2018. This concerned check No. XXXX, which was from a closed account at XXXX XXXX XXXX. In various e-mails with Moneygram, an e-mail from the Auditor, Resolution Assurance Dept. of Moneygram International on XX/XX/2018 advised they were working on obtaining a new check for me. However, I have e-mailed several times since, and have not had a reply or check delivered.
This was their case # XXXX.
Please see if you can have Moneygram issue me a new check. Thank you.
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| 04/27/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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I filled out a house rental application and received a call from XXXX XXXX XXXX saying I was accepted, so he sent over a lease that was signed by him and I signed it and sent back to him. After that he requested I send him a money order of {$1200.00} to his daughter ( XXXX XXXX ) and he will send me the keys. After I sent the money he stopped contact with me and after XXXX days of trying to contact him I called from a different number when he answered I said who I was and he hung up. He stole my money.
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| 12/31/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Unauthorized transactions or other transaction problem
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Web |
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I made a mistake on putting my son middled name .and he wasent able to get his money i called moneygram at XXXX and at XXXX. An they told me to cancel the transaction because they cant change the name. An that i had to wait 3 to 10 days to get my money back im XXXX i get ssi an my son is XXXX an he dosent under stand good an he had a fit. I asked money gram i had him in my record of money alreay to please change the name an they said no. I asked to speak to a supervisor i was told the didnt have one.
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| 11/10/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Other transaction problem
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Web |
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Made money gram on XXXX/XXXX/XXXX {$1000.00} & XXXX/XXXX/XXXX {$1800.00} for specific amounts sent to foreign country. Today, receivers could not receive funds due to money gram canceling. Hi phoned money gram XXXX/XXXX/XXXX and agent stated at this time money gram does not feel comfortable sending funds Specifically asked reason why and he could not give me one. Have sent other money grams previously were never rejected. Very frustrating and upsetting when money gram wont follow through. Need help?
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| 10/05/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
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Web |
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On XXXX XXXX 2017, I went to my XXXX XXXX XXXX. I went to the customer service center to purchase two money orders. Upon letting the cashier know that I wanted to purchase two money orders, the store associate ( XXXX ) told me that she would not help me. Upon asking her why, she said that store management has decided to implement a policy against XXXX persons and people who look like me. I asked to speak to the manager ( XXXX ) who said that particular store did not provide customer service to XXXX.
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| 07/06/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Confusing or missing disclosures
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Web |
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I purchased a {$100.00} moneygram money order and it was in my possession for a period of time I deposited the money order to open an account the money order was returned insufficient funds I was provided with a paper copy I called moneygram and was advised because I had it over a year it was no longer worth {$100.00} which I did n't know It was now worth {$70.00} but there were additional fees of {$18.00} to get my money back from the company none of which was explained when I purchased the product
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| 01/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Money was not available when promised
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Web |
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XX/XX/2022, I tried to send money to my mother in XXXX. I went to the XXXX in XXXX, NJ and I did it through Money Gram. She tried to pick up the money however, she was unable to receive it because it was not through XXXX XXXX. So, XX/XX/XXXX I went back to XXXX to receive a full refund because she could not collect the money. Unfortunately, it had been over 6 days so XXXX could not refund or transfer the money through XXXX XXXX. They told me to call the toll-free number and to file a complaint.
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| 02/02/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
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|
Web |
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This is the second time this happened. I sent money to my son XXXX and i had to call due to the fact my name is on a list for drug something or another but my name is a common name so the first time i had to call was fine but my name should 've been removed from that list so it happened last night again and the wait time to talk to someone is simply unacceptable. I will not ever be using Money Gram again. I am a hard working man and i should n't had to even go through that once let alone twice!
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| 11/21/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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|
Web |
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I send money through moneygram here in california going to my sister to XXXX XXXX, when my sister got the check issued by one of the locations in metrotown XXXX XXXX she deposited the check to her own bnk acct. to her surprised, the check bounce and was charge for that, we tried callng moneygram they kept promissing my sister and me to wait until investigation is done, how long will it take for us to wait? Pls help.the amount of money sent is XXXX usd which was transacted last XXXX XXXX,2017.
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| 07/27/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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I 'm the victim of a scam. You probably ca n't do anything about that, but the used a MoneyGram Payment Service so I believe I should make my complaint here. The scammers found a piece of property I own and made an offer for it on XXXX which we agreed to. I ( stupidly ) sent XXXX as processing fee and, of course, I was never contacted again. The numbers used are XXXX ( XXXX XXXX ) and XXXX ( a bank employee ). These are probably burner phones, but I encourage you to try to find the scammers.
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| 05/17/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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Web |
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I answered an ad on indeed about a caregiving job and then I was sent a check for XXXX I was then instructed to send XXXX dollars to Texas to help the family move their mom to XXXX NC from Texas the check they sent me bounced and they got away with my XXXX dollars o sent through money gram Ive contacted police and money gram and my bank no one would help me Ive been getting the run around from money gram and I cant file a complaint no one will listen to me please help me get my money back.
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| 06/18/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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AD for a car on craigslist for XXXX. Contacted them about the car the dealer said to give address so he can contact the XXXX dealer and the XXXX dealer contacted me and gave me the steps to make the payment through money gram. I did. A day later I found out it was a scam. When I asked them for my money back they refused and continued to say that the car will be here today and there has n't been a car delivered here. The dealer also said he was a soldier and he needed to sell the car quick
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| 09/16/2016 |
Yes |
- Money transfers
- International money transfer
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Web |
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this person act like they work for federal government pirvate grant foundations and they said to send them {$500.00} and they will send me XXXX grant check I do n't have to pay it back 100 % federal government guarsntee they stole a photo picture of her and they said that she was one of they beneficiary that won {$50000.00} federal government grantthey told me to be honest with them to get help.this is the number that they are text me XXXX XXXX XXXX XXXX XXXX locate the number XXXX, va
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| 11/13/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
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|
Web |
Servicemember |
|
I tried to receive a MoneyGram transaction of {$530.00} upon arrival at a local XXXX/Pharmacy location my transaction was made available I was instructed to go to the clerk to receive my funds where my transaction was voided 3 times and then I was instructed to call MoneyGram where MoneyGram notified me that my transaction was marked as received when in fact I did not receive any funds and 5 days later MoneyGram is providing me with false information and refusing to restore my funds
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| 10/19/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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|
|
Web |
Servicemember |
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I sent {$210.00} thru money gram for a puppy and then XXXX XXXX told me to go to address to pick up puppy and the home I went to the people had no clue what was going on. I called money gram and filed a complaint and they told me to file a police report which I did and I have called 5 times and they wont give me no more info I then filed a dispute with my bank and money gram is denying that it was fraud. I asked who the person was that picked up money and they wont give me no info.
|
| 07/27/2016 |
Yes |
- Money transfers
- International money transfer
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|
Web |
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Money transfer MONEY GRAM reference number XXXX, made in XXXX/XXXX/16, I request cancelation of this for {$650.00}, is XXXX/XXXX/16, they do n't refund my money to my debit card, I call they say was already credited to my account, I check to the bank online shows no credit, the money gran agent said, now my problem is with the banck, IM NOT agree with that, is bad service, this is not ok, they took your money in minutes then refund take long days, please investigate this..thanks
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| 12/09/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
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|
Web |
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The transfer was put on hold and when the MoneyGram agent and me, talked with a high level manager at MoneyGram he refused to allow the wire transfer! The agent and me answered all the questions he asked! The MoneyGram manager said I was not allowed to use MoneyGram services anymore! This would not be a problem, but XXXX XXXX told me five years ago that I could not use there services! I tried to use XXXX XXXX recently, but they declined the wire transfer!
Sincerely, XXXX XXXX
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| 01/23/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
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|
Hello, I'm Moneygram International costumer. Would you sent this message to Moneygram International Financial Department because I can not find their email address. Please!
I just notify them that I never received the refund back transactions I made in XX/XX/2018, XX/XX/2018, XX/XX/2018. I canceled those 'cause the receiver no longer needed money.
XXXX XXXX ref No : XXXX Amount : XXXX $ and XXXX XXXX Ref No : XXXX amount : XXXX $ XXXX XXXX Ref No XXXX Amount : XXXX $ Thanks!
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| 06/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
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|
Web |
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XXXX XXXX I sent a {$100.00}. MoneyGram to my name due to an emergency, I got the email saying it's ready to be picked up I went with my ID and all my info but they said it was refunded to the sender because of the reference number but the only problem I can see is I accidentally put pick up in XXXX which is where I live instead of XXXX where I am visiting. But either way it is still not back on my credit card and I really need it to get home and nobody can tell me anything
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| 04/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
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I am used to send money to my brother account but this time i sent the money over a month ago and has not gone through yet, i have been calling and emailing the company and they just say that they cant do anything becasue they deposited the money but the bank said they dont have it, i totally understand the process but at this point the one who has to help me is MoneyGram because they were the ones i used to sent the money, I need your help with this matter please.
XXXX,
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| 06/15/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
Today, XXXX/XXXX/16, I tried to send a moneygram online, as I have done several times before. I was told that my transaction was " under review '' and I had to confirm the transaction. Then I was told that the receiver also had to call to confirm the transaction. None of this was mentioned in the transaction receipt I received by email. I had to speak to XXXX different persons at MoneyGram and they were not sympathetic at all. The receiver has still not received the money.
|
| 05/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I send a amount or {$2000.00} dlls to an account to XXXX via money gram, they supposed to send me to a personal bank account and never received the money, i send the money in XX/XX/2020., i call in XX/XX/XXXX in XX/XX/XXXX th they open a investigation case and told me in a month i eill have any response but its almost 2 months and didn't received any notification ... call them in XX/XX/XXXX and don't gave me any reason ... im very frustrated because my money is in limbo..
|
| 09/16/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I sent in money for a money transfer and got the reference order # and went to XXXX different Walmart locations to receive but both tellers were acting very strange and said i could n't receive the money order. They did n't explain why and frustrated me in front of the other customers. They did n't apologize and both left me hanging. Now I ca n't track the order it says the order does n't even exist but I have all receipts and the order information itself still for proof.
|
| 08/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order, traveler's check or cashier's check
|
- Lost or stolen money order
|
|
Web |
|
|
XXXX or XX/XX/, amount : {$5400.00}, we ask for refund because the money orders we send to our landlord never received it, and MoneyGram told us no one cash the check, so MoneyGram said they will issue a check of that amount in 30 days back to us but they never did for 2-3 months now. We call customer service & the Manager only say the same thing over and over again on the phone lying that it is coming but we never see the check. We believe theyre withholding our money.
|
| 07/03/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I have tried over the past three or four years many times with, XXXX XXXX, MoneyGram, and Walmart to Walmart. I can not send or receive money this is created a very very extreme problem for me and my wife. I don't think I need to explain the details but I believe it's unfair than all of a sudden they decide what they think is best. They shouldn't be in business if they're going to do this to people I want to know why they have singled me out. I am not a crook. Thank you
|
| 02/23/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I use Money Gram to send XXXX XXXX to my parents back in XXXX on XX/XX/2019, with home delivery as service option. Today is XX/XX/2019, and my parents are still not yet to receive the money. I tried to work with MoneyGram, and already called them 3 times. But every time that they told me that they have no specific time of when they can resolve my issue, and told me to call back in 2 to 4 business days. They do not even to give me the case number. This company is a scam.
|
| 09/19/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
I got this letter in the mail that i was a Mystery Shopper there was a money order for {$980.00} I depoist this money order in my checkng account, I started doimg what the letter said for me to do. I shop for the thing i was suppose to get, then I gat a money gram for the rest of the money, It was {$770.00} plus {$11.00} for tranfer. Then today I got a latter from my bank that they returned the money that I deposit,, now I am out {$1700.00}. can I get my money back.
|
| 12/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I sent {$990.00} to a family member since XX/XX/2023, money never deposited to the account. I contacted moneygram around XXXX, I received all kinds of reason/excuse ( because some does not make any sense ) why family member did receive the money, when contacted them by phone.
I did, at least XXXX time, send a written message requesting a refund, still I am not getting any clear answer from company nor getting my money back it has been almost 3 months.
Thank you
|
| 08/09/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I reached out to MoneyGram because I could not log into my account which I have used DOZENS of times. He informed me that Money Gram closed my account for security purposes. I never received any notification. I was never informed and when I asked to speak with someone to clarify, I was told no such person exists. I expressed my concern about them now having all of my personal data and I have no way of accessing it again. I was told there was nothing they could do.
|
| 08/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
|
I had a previous complaint XXXX which CFPB closed XX/XX/2022. Moneygram detailed instructions for me to receive {$3900.00} which I followed at XXXX. The transaction could not be completed at XXXX as promised by Moneygram, " unable to process transaction '' was displayed.
Moneygram is unable to process my transaction. I have wasted hours and hours dealing with their incompetence.
Please require Moneygram to send me a check for {$3900.00} immediately.
Thank you.
|
| 04/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
I have been using Moneygram to send to my wife in the XXXX for many years. I have stacks of receipts from when I have sent to her. They said they now believe there is fraud on the consumer, which is me. Moneygram tells me to go to different locations to try and send again. It never works I am always refused. They ask me to give them a code from the location but there is never a code just refused. They refuse to help me and they give me no reason about any fraud.
|
| 10/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/2020 I made an online transfer ( XXXX dls ) reference no. XXXX in XXXX by Money Gram to a XXXX XXXX account in XXXX XXXX and the money did not appear in the intended account.
I contacted Money Gram to be able to make the cancellation since the money was never received and they told me that they cant return it that they have to investigate first, but in the rights there it clearly says that if the money was not received, the cancellation can be made.
|
| 05/09/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
My daughter in law recently answered a XXXX add for a used car. The seller said that he was a XXXX ( which is theft of valor and a federal offense! ) and if she sent the first half of the money ( {$2000.00} ), he would have his XXXX drive the vehicle to her. She sent the money through money gram ( who only has a 30 min. Guarantee ), a week later when she did n't receive the car, all of the sellers information was gone and money grams guarantee period was over.
|
| 06/28/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
My son found a car on XXXX and contacted a lady by the name of XXXX XXXX and we were sent pictures of car. We then contacted her again and decided to buy the car. She is in the service and we informed that the military would be sending the car to us because she was going XXXX again. The money was transferred to an XXXX agent in Tennessee and once the money was received we contacted them again. We have not heard from them since nor will they return phone calls.
|
| 01/14/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
I have used moneygram before. I was trying to send money online and the agent told me in a chat session that my account was frozen and I would have to go to a store to do the transfer. I ask why it was frozen and she said they would not tell me. In addition, she said once it was frozen I could neve send money online again. I think I deserve to know why they are penalizing me since I have a perfect credit score. This just does not see like it should be legal.
|
| 12/29/2016 |
Yes |
- Other financial service
- Money order
|
|
|
Web |
|
|
I purchased several money orders from Money Gram for which a " service fee '' was charged once the money order had not been cashed within XXXX year ; however this fee was not diclosed upon purchase of the money order it was only diclosed once I requested a reissuance of the original money order. Had the additional fee been diclosed I would have elected to purchase the money order from a competitor, specifically XXXX, in which this fee could have been avoided.
|
| 12/05/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I made a payment at Walmart through MoneyGram and it was supposed to be for an XXXX XXXX XXXX with XXXX # XXXX through the XXXX in the amount of {$70.00} that was applied to the creditor XXXX XXXX XXXX XXXX.
I went back to Walmart and they said that I had to address the issue with MoneyGram and I did and they told me that they have to wait for XXXX XXXX XXXX XXXX to refund the money to them in order for them to put on the account that I requested initially.
|
| 07/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
In XXXX, I made an online money transfer to XXXX through the MoneyGram services to help a family member in need, but the fund was not delivered as promised. My account was canceled without any explanation. Reference Number : XXXX In XXXX XXXX I transferred funds to XXXX to support my mother through MoneyGram Services. Unfortunately, the fund was not delivered as promised. My account was canceled without explanation. ( See the attached transaction Receipt )
|
| 09/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
On XXXX XX/XX/2021 I send a money transfer in the amount of {$170.00} by MoneyGram to a person in XXXX.
The money transfer has never been picked up.
On XXXX XX/XX/2021 I call MoneyGram to their phone number XXXX XXXX XXXX XXXX I talk to a representative for 16 min. answering all kind of question not related to the money transfer, At the end of the conversation the representative told me that a manager will call me within the next hour.
That never happen.
|
| 11/13/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
On XX/XX/2018, I made a MoneyGram transfer fron XXXX XXXX XXXX to XXXX.
I was very disappointed with the Exchange Rates. 1 TTD = 2.944335 HNL This is the second time I've used there service and until this issue is fix It would be my last.
I did call MoneyGram and they said that the exchange rates generated automatically and they couldn't do anything.
Notes : Exchange rate in the Internet 1 TTD = 3.59 HNL Other money transfer companies 1 TTD = 3.5648 HNL
|
| 11/13/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Moneygram declined to process my transaction and refused to explain any reason for declining. I was trying to send {$600.00} to an associate in XXXX. I might add that I used moneygram for several years for money transfers from my organization to XXXX, but switched to XXXX XXXX when MG transaction fees went up. Now XXXX is charging more with a lower exchange rate, so I was shopping for a better price, and came back to MG which then declined my transaction.
|
| 05/23/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
A guy named XXXX called to offer me a refund for a computer program I purchased, {$290.00} on XX/XX/2015. I had to have it returned to a checking acct. with a debit card.He made the refund and then said it was to much the bal. after the refund was XXXX. He said I would have to go to a XXXX and return the difference.I sent him XXXX on a XXXX, and that was all the money I had in my acct.The deposit he made was a fake transaction.The firm he gave me was XXXX
|
| 09/17/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
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To Whom it may concern, My name is XXXX XXXX on XXXX,2015. I went to Walmart and sent my mother {$310.00} plus {$9.00} thru Money Gram. It is now XXXX,2015 and they wont refund my money nor give my Mother the money I sent to her. I have called continously with no avail and visited Walmart with no avail. MoneyGram employee 's have given me bogus names and agent id numbers and hang up in my face. The only thing I want is my refund. Sincerely XXXX XXXX XXXX
|
| 11/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Older American, Servicemember |
|
I purchased a money order to send to my friends In XXXX XXXX Arizona on XX/XX/20. They never got it. i contacted the company 3 times and never got a responce. I have copys of the docs I sent them. it was XXXX. It has cost me not only the money but my friends as well. they don't believe the money was ever sent. This has been over a year now and I am on XXXX disablity and only get XXXX a month so I have no extra money to send them. I hope you can help me.
|
| 07/02/2015 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
on XXXX/XXXX/2015 at XXXX i visit XXXX XXXX # XXXX, they represent Money Gram, i send XXXX us dollar international to the XXXX XXXX under XXXX # XXXX, originator XXXX XXXX XXXX, to be receive by XXXX XXXX XXXX, the money until today XXXX/XXXX/2015 at XXXX shows as in hold by money gram, i try all possible options to comunicate with the company and they just place my call in hold, the XXXX XXXX XXXX XXXX me that they have no way to help me on this issue
|
| 04/12/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
Everytime I go to sent a moneygram to my son XXXX XXXX they keep stopping the transactions. This has happened quite a few times and then they take 3 days to put it back into my account. I send the money on line as I thought it would be faster, but the on going problems of them not letting me send it is frustrating. And they don ; t tell you if it did not go through as I had ended up also alot of times sent it twice without even knowing that I had did.
|
| 12/18/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I sent money to my relative but accidentally initiated it twice. I realized my initial error when the transaction came out of my bank account again, causing a overdraft, and it was returned. I called moneygram to fix the problem ( have the second item cancelled ), the representative stated they had no record of the second transaction, just the first. 7 days later the ach is processed again on my account, causes another overdraft and is returned again.
|
| 07/25/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
Someone impersonating our grandson called us on vacation from XXXX XXXX, XXXX XXXX needing money to stay out of jail. He crashed a rental car and hit someone and there was alcohol involved. He was hurt and then handed the phone over to the police official, XXXX XXXX, and he indicated that we would need to wire {$1900.00} in order to pay for damages. He would then be put on a plane and sent home. We later found out that our grandson was home all along.
|
| 07/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
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Reference No. XXXX XX/XX/2022 Canceled put in a refund request told that I had to wait 10 business days I made 4 complaints to the company and heard nothing I want the refund plus {$500.00} Reference No. XXXX XX/XX/2022 Canceled put in a refund request told that I had to wait 10 business days I made 4 complaints to the company and heard nothing I want the refund plus {$500.00} Both complaints are refunds are over the 10 business day policy time frame
|
| 08/08/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
- Problem with customer service
|
|
Web |
|
|
I've tried to get my Money back at several Money Gram locations here in XXXX, TN, but unsuccessful. My Money Gram references are # XXXX and XXXX for a Total of {$690.00}. The locations were Walmart ( two different locations ) and XXXX XXXX ( Orig. location ). This process has been going on since XX/XX/2019. I was trying to send Money to a girl that I know in another country, but trans. was cancelled for some unknown reason on there in ( Money Gram ).
|
| 04/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I have gotten information back about my and the case number is Submitted a case the number is # XXXX got word back from appeal, case management specialist and told me about the matter of looking in to my transaction would need another complaint asking about a transaction of XXXX and XXXX a lump sum, from account, and would like them to give these account number that the payment came from and would want this information for having banking problems.
|
| 01/08/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XXXX XXXX 2018 XXXX XXXX XXXX sent moneygram to travel agent XXXX XXXX XXXX at XXXX XXXX XXXX il XXXX to XXXX. First said funds picked up XXXX said funds not received store say transactions incomple call sender XXXX XXXX XXXX. XXXX told glitch in, system now nobody has XXXX and we out XXXX we 've friend on other end needs XXXX. We do n't have XXXX to throw away time of essence moneygram receiptXXXX we need refund receiver needs money important
|
| 01/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I would like to bring your attention to a serious issue I have with Money Gram wires that first took place on XXXX of XX/XX/XXXX.
I have been victimized by a multilayered scam operation orchestrated by XXXX XXXX - the fraudster.
The funds were transferred utilizing Money Gram 's services in the total amount of XXXX USD!
I would also like to point out that on XXXX of XX/XX/XXXX and on the XXXX of XXXX XXXX I filed a disputes with Money Gram.
|
| 04/02/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I submitted money to a XXXX Confererence organization and related hotel, the total is about XXXXUSDby policy, the payment is refundable, when I required the payment return, they could not response right, so how to do?
The contact information : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX : XXXX XXXX XXXX XXXX - Texas United States Tel : XXXX XXXX XXXX Website : XXXX/ XXXX XXXX XXXX XXXX XXXX E-mail : XXXXXXXXXXXX Web-site : XXXX Tel : XXXX XXXX
|
| 07/29/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I got a call from said name of XXXX XXXX ( XXXX ) XXXX he was calling from XXXXthat I was a Recipient of {$9000.00} grant to get this send {$220.00} to XXXX XXXX in XXXX so i did when no money came he told me that XXXX XXXX will release money XXXX told me i need to {$380.00} to XXXX XXXX.after I send XXXX XXXX ( XXXX ) XXXX he then told me the IRS had a hold to send {$590.00} to release the money in 15min.I think that I am a victom of fraud.
|
| 07/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Web |
Older American |
|
On @ XX/XX/2022 I received a letter from moneygram stating they had a refund and that I had to contact them or the money would be sent to the state of ky. I have spoken to them 5 or 6 times over the next @ 4 weeks, each time they give me a different story. The letter is attached. The original reference number was closed by them and a new number issued XXXX.
Please help get me the money ( {$3900.00} ) they say they owe me.
Thanks XXXX XXXX
|
| 03/02/2017 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I was sent a check in the mail from XXXX XXXX out of XXXX XXXX, CA that was {$2600.00}. I was asked to deposit the check in my bank account. Then was asked to withdraw all but {$100.00} of the {$2600.00} so deposit into 2 different other accounts. One was sent to XXXX and other was sent to a XXXX through MoneyGram. I later found out that the check was a XXXX and my bank zero 'd out my bank accounts. I need some help to get this resolved.
|
| 11/03/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
Moneygram, again deactivate my account to denied me to pay my creditor I timely, matter I have contacted them about this on XX/XX/2018, at XXXX And they refuse to reactive my account. I was speaking to Foreign personnel about this and they claimed that they understand but yet their hands are tied in fact I know the last person I speke can reactive my account all he said was he just filling the intercompany complaint. that will be no go.
|
| 07/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
on XX/XX/22 we sent {$1500.00} via moneygram international at our local XXXX XXXX to an account in XXXX.the funds were never recieved, money gram claims the wrong account # was given. not true, in fact the bank in XXXX would not accept the transfer due to the amount ( over XXXX thb. ) money gram says that it may take up to 90 days to resolve this matter and keep giving us the run around... frustration as our family needs this money.
|
| 10/10/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Servicemember |
|
I was sending XXXX to an military person of high ranks! This person was named on letter of my receipt and was supposed to receive it well when to pick it up and said received! But it was in the wrong hands! This was a crime and should be punished! Stealing funds from military personnel!! and using there name! this is money I had to go to extreme lengths to get Im on a Fixed income and this was emergency money needed for the person!
|
| 10/11/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I send {$90.00} to my cousin in XXXX, she try to pick up the money the next day, true the companie MONEYGRAM they told her that the transaction was cancel or someone pick up the money, but she was the only person authorized for this transaction I talk to her, she doesnt get any money, she ask who sings they set theres no signature, I havent have any help from the company and have no been refund what can I do to get my money back?
|
| 10/17/2015 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
On XX/XX/2015 I sent a moneygram of the amount of {$200.00} to an indivdual to XXXX XXXX XXXX XXXX.It was not received when the recipient informed me it was declined by Moneygram.After numerous calls to Moneygram to refund me the $ XXXX.they refused and told me they have to interrogate the recipient! I Also requested a refund on there web site after filling out the form i received a blank page and they. never notified my e-mail.
|
| 02/24/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I send XXXX dollars to buy a phone of a buy sell app called XXXX and as soon as I send the money I was blocked the person I send it to name was XXXX XXXX well that is what he said his email was XXXX he send pictures of the phone he wanted have up front and the other when I receive the phone he was supposed to mail after he got he the money today but have not heard from him since he has totally blocked me want answer please help
|
| 01/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Good morning. Why longs time I dont see my money refund to my bank account. Can you help me check please. And longs time I dont hear anything from your customer service about my CasXXXX number XXXX.
My transfer money its not working that why I cancel it and I want my money refund back to my bank account please.
I dont see anything about my money refund back to my bank account. What happens. Please give my money refund back.
|
| 02/15/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Servicemember |
|
on XX/XX/2018 Moneygram stated that my online account had been locked out due to activity. I was told by moneygram that i should visit a moneygram location personally and i could send money. Unfortunately even attempting to send money at a physical location i was unable to send money ( local XXXX ) to a family member.
I would like moneygram to unlock my account so i can continue to send money to XXXX family and friends.
|
| 11/27/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
Moneygram locked me out of my online account, which use to send money to my family, back in XXXX. When asked the reason, why I was locked out ; when i called moneygram i was told by a customer service agent, that its for security reasons. But i think its because of discrimination, based on whats happening with lottery scamming in XXXX, i feel i was targeted and locked out by moneygram, based on my remittance, destination.
|
| 06/24/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
to whom it may concern on the XX/XX/2015 i sent XXXX dollars cash through money gram at a Wal-mart store XXXX ca, XXXX and to come to find out that my money never got to the person I sent it to and i have kept in contact with Moneygram and I was told that it would take 10 days and then they told me 15 days and now the 15 days are up and now they are saying to wait another 15 days and I don't know what to do. please help.
|
| 07/04/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Ive sent XXXX $ to the wrong person this is my first time using money gram didnt realize it until it was sent. ( MoneyGram.com ) I have the information here : Receiver : XXXX XXXX Receiver country : XXXX Send amount : XXXX SD Receive amount : XXXX JMD Exchange rate : XXXX USD : XXXX Id like my money back and if this is the second time Im reporting this complaint. If anything my number isXXXX and email is XXXX thank you.
|
| 07/23/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I cancelled a transaction with moneygram and they promised to refund my money then locked me out of my acct and wouldnt let me back in and wouldnt give me a legitimate reason why and they sent the money to the moneygram in XXXX XXXX and then wouldnt give it to receiver so i cancelled it and i havent got my refund but yet they took my money the amout was XXXX dollars and XXXX for exchange fee the reference number is XXXX
|
| 07/01/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
Trying to get my money refunded. Sent money through MoneyGram, receiver did not get paid. Walmart tried to help but their call with MoneyGram was cut off. The only reason MG gives is that " it is under review ''. It takes about XXXX mins to get a live assistance on their XXXX number, IF lucky to get someone, the call is cut off after a few minutes. Money was sent using the " XXXX minute '' delivery service on XXXX XXXX.
|
| 03/23/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
i got an email from this person XXXXXXXXXXXX she pretend she was buying me furniture and said she would pay via a certified check that she mail to me i deposited it to my account then i send money supposedly to the movers in the XXXX to the headquarters. To XXXX XXXX now the bank has place my account on hold because the check was declined. Now i have to pay back all that money to my bank. Whoever this person is scam me!
|
| 08/01/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American, Servicemember |
|
Sent money to my wife in XXXX on XX/XX/2018 in the amount of {$120.00} at Moneygram station or CVS Pharmacy at XXXX XXXX XXXX, in XXXX, PA XXXX. Total cost {$130.00} which included the fee. Moneygram reference number XXXX. Moneygram gave me a refund including the fee later that week. Moneygram said that they didn't feel comfortable sending money for me after the review. There's nothing I can do about this they said.
|
| 09/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
The Moneygram company canceled a transfer and did not return the money, they say it will take many days to give me an answer.
Financial institution : XXXX transfer # XXXX My name : XXXX XXXX ID : XXXX, California Address : XXXX XXXX XXXX XXXX CA XXXX email : XXXX Phone : XXXX Note : This company keeps people 's money for many days and until many claims are made, calls, until then they program it to return them.
|
| 02/22/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
Made a purchase of a puppy off a website XXXX XXXX The puppy never existed ( only pictures fraudulently used on website ). The seller was working with a non existent shipper whose website has now been suspended. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I lost a lot of money as they were very believable. Please do not respond to websites for purchase of items especially pets that you actually can, t see.
|
| 04/25/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I did a money gram transfer for {$500.00} from money gram .When the receiver went to pick the money ; they mentioned the money is not available.I called them and I gave the reference number and asked what is the purpose they hold the money.One the agent saying that she will transfer me to another department.They put me on hold for more than an hour. They never pick up the line.I want to get the money back.
|
| 12/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I used the Moneygram online transfer service since XXXX. In early XXXX, I was unable to make online transfers and directed to an in-store location. When I called Moneygram the representative said he couldn't tell me what the issue is and suggested I contacted you. I tried calling but there wasn't an option specific to my problem.
I want to find out why I am unable to make online transfers with Moneygram.
|
| 03/29/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/2023, I have sent {$250.00} to XXXX XXXX XXXX XXXX account and the money has never been available. I have contacted Moneygram multiple times and they told me that the money was available but the receiver, XXXX reportedly stated that the money has not been available because the money never lands in her account. I have contacted Moneygram multiple times and the Moneygram did not resolved my issue
|
| 01/21/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I went onto XXXX to buy some XXXX XXXX game tickets. I found a guy to buy them at the price I could afford. HE agreed. I had been texting with him and also talked to him on the phone before sending the money. I used Money Gram to send the money, and he is n't sending the tickets. I 'm out {$300.00} and {$11.00} for the Money Gram fee. I would like help in making sure this does n't happen to someone else.
|
| 11/13/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
Transfer money through Moneygram on XXXX/XXXX/15. The money did not get to the recipient. I filed a complain to Moneygram anti-fraud unit, I was told to give them 21days for investigation and resolution.I called them today XXXX/XXXX/15 and I was told no resolution had reach yet. This is causing me XXXX and general stress. I therefore needs your help to get the money to the recipient as soon as possible.
|
| 05/10/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
on XXXX/XXXX/16 i purchase a MONEY GRAM from Money Gram Inter. The person i sent it to did not get it and when i phone the company for a status i get the run around. The company states that my transfer is under review and no one can give any answer to when or how my money will be available. This is not right for Money Gram to hold my money for any amount of time and i am unable to do anything about it.
|
| 11/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
My MoneyGram account was canceled for no reason. I have used the mobile application for a couple of years sending money to my relatives. I used the account recently a couple days ago tried to use on XX/XX/2021 to find my account was blocked. I called to request the reason for such action they refused to disclose. Please investigate to avoid hardship for my relatives abroad that rely on my remittances.
|
| 11/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
I sent {$500.00} to XXXX on XXXXXXXX XXXX XXXX through MoneyGram as follows.
But the receiver has not received the money yet.
REFERENCE NO. XXXX ( This number was given by MoneyGram ) Receiver XXXX XXXX XXXX XXXX XXXX USD Receive Amount XXXX XXXX Receive Method Direct to Bank Account Transaction Date XX/XX/2022 Transaction Time XXXXXXXX XXXX Completion Date XX/XX/2022 Completion Time XXXXXXXX XXXX
|
| 01/02/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I always make transfers thru Money Gram to the bank account of my son - XXXX XXXX XXXX University.
Last 3 transfers : XX/XX/XXXX - {$200.00} XX/XX/XXXX - {$200.00} XX/XX/XXXX - {$600.00} never make to his bank account.This was his housing and school expenses.
After calling thXXXX XXXX XXXX who never received the money I contact already 2 times Money Gram and still not have answer where is my money.
|
| 03/30/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
Paid XXXX dollars for each check cashed illegally to be researched.
There was a total of 4.
They were XXXX each but since lost because money gram refused to cash them, the replacement sent were XXXX. Then were stolen and cashed at XXXX XXXX.
Totally not my fault. If they would have just cashed them in the beginning, we wouldn't be in this mess.
They owe me my full amount. Including the fees.
|
| 07/04/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
This money was sent to purchase a truck which was thought to be through ebay motors. once the transfers were made the individuals involved gave a delivery date and we were waiting on the tracking number which never arrived. we have tried to contact these individuals with no reply. there was no problem with communication before. now thy do n't exist. this was our savings and fraud has been commited.
|
| 10/19/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I send funds to my mom for festival and it was reported pick up although my mom never got the money and no receipt in her hand. when she went to pick up the funds, agent said it was picked up., Please help me, it 's giving lots of tension and stress for both of us.I called money gram and they were not help at all, they do n't care, I was told by many people that money gram have some fraud going on.
|
| 02/26/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I attempted to pick up the transfer at two locations. At the XXXX on XXXX XXXX XXXX XXXX XXXX, MD XXXX I was told the transfer was not available after calling in before arriving and after being told otherwise. I then attempted to pick up the transfer at XXXX XXXX on XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, MD XXXX and was told the same. Funds for reference number XXXX were not available as promised.
|
| 02/22/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I was scammed out of {$800.00} on XXXX. The lady pretended to be my former supervisor stating the government was giving out free grants. She said I qualified but needed to pay a fee. I sent the money through XXXX. I sent it to XXXX NC XXXX. She picked up my money at XXXX The text number she used to stay in contact with me was XXXX. Another text number that was used to contact me was XXXX.
|
| 06/29/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
On XXXX XXXX,2017 I wired XXXX to XXXX XXXX destination Texas with a fee of XXXX. Realizing it was fraud and a scram I reached out to Money Gram to cancel and refund my Transaction but they stated it has already been picked up and there was nothing they do. I wanted my hard earned money returned back to me and for them to flag it as fraud. Can you please assist me with this in justice.
|
| 12/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American, Servicemember |
|
XXXX senior citizen transferred XXXX by moneygram XXXX XXXX, 2022. In transit status never arrived. 8 days now. Won't reply emails customer service just says investigating, all the money I have. Verified with recipient bank never arrived. Refuse to refund. No way to pay mortgage, eat, or buy XXXX medicine. Say they they have 90 days to resolve but won't tell me progress. It's fraud
|
| 11/11/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I have been scam on a XXXX scam. I was selling my guitar for {$200.00}. A person contacted me said his name was XXXX and wanted buy my guitar. He sent me a Cashiers Check for {$1400.00} saying the extra money was for his movers. He requested I send the extra money {$1200.00} to his movers via XXXX. He had me send it to XXXX Maryland XXXX. XXXX number he was texting me on is XXXX.
|
| 02/05/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
Older American |
|
I order a key for specific trunk and paid a total of XXXX to moneygram to pay for key at individual request on XX/XX/. Once I found out he wasn't shipping key I immediately requested a refund on my credit card through moneygram.onXXXX. I have heard nothing from moneygram on my refund. The person does this quite frequently.
Name/s used ; XXXX XXXX or XXXX XXXX and XXXX XXXX.
.
|
| 08/03/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Incorrect/missing disclosures or info
|
|
Web |
|
|
I transferred money via MoneyGram at a XXXX store to my daughter in the United States. My complaint is that there was no indication of fees until the end of the transaction and never any indication of the basis of the fee. I couldn't tell if I could save money by sending more or less. I couldn't tell if the fee was based on the amount I was sending or just a transaction fee.
|
| 01/02/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XXXX XXXX, 2017, {$330.00} was pending to be withdrawn from my checking account by Moneygram. When I called Moneygram, they said there was nothing they can do then hung up on me. I called my bank and they stopped the payment. Now Moneygram sent it to collection. How is this legal? I never sent that money.
I assume someone hacked there system and they want me to pay for it.
|
| 04/24/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I sent money though money gram on XX/XX/2017 and they wo n't release it and I have been trying to get a refund back and they transfer me to another department and they put me on hold and that has been happening every day and night and no one picks up and I am very tired of the way they are doing me just to get my money back from Money gram and the reference number is XXXX
|
| 04/03/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I was scammed into buying a puppy over the internet which I paid by Money Gram {$700.00}. Then the shipper contacted me and demand {$1500.00}, then the next days demand {$1300.00} which I paid XXXX of those by Money Gram and when he demanded yet another payment of {$2400.00} I refused. Now I have no dog and no money. The dog breeder was XXXX and the shipper was XXXX Pets XXXX.
|
| 07/29/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I was scam thought XXXX. ( XXXX ) XXXX. I know I ca n't get my back but person need to be stop. Flip scam. I should know better but I was in XXXX after losing my father. I lose XXXX dollars. Using money Gram and XXXX XXXX. But I want him to be stop. I have account with both. I hope he do n't use my information. I attached some of the dumbest I have done.he said his name XXXX.
|
| 06/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
- Problem with customer service
|
|
Web |
|
|
I sent a consignment with moneygram to my mother the quantity of XXXX with fees XXXX the day XXXX of the current month, but there was an issue that in the bank didnt want to give her the money because was one name missing, so I cancel the transaction whiting XXXX minutes after made, until now I havent received my refund I sent an email to the company but no one answer back.
|
| 07/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
On XX/XX/2022 I purchased the money order in XXXX XXXX XXXX at XXXX XXXX XXXX XXXX {$850.00} I gave it to my landlord the landlord said the money order had to stop payment on it I paid cash for the money order and now MoneyGram saying that it's an invalid money order and there's nothing that they can do I have the stub and the money copy of the money order from my landlord
|
| 10/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I send money through money gram to XXXX the money was never received by the recipient and he contacted the customer service in XXXX they told him they dont have that transaction, I contact money gram they told me is going to take 90 days to investigate is more than 90 days I call them they told they is nothing they can do Date XX/XX/XXXX Time XXXX Ref:XXXX Amount {$500.00}
|
| 10/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I sent XXXX to my Mother in law and it was sent to the wrong bank account due to a typo. I noticed immediately after it was sent and they refused to cancel it or contact the received bank to arrange and fix the account number which was just XXXX number off. This was my rent so I told them I needed this fix immediately and they said it was gon na be solved in half a month
|
| 08/22/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
My transfer has not been available as promised according to my receipt since the XXXX of this month. I filed a complaint with money gram today since the receiver could not again pickup the transfer and XXXX XXXX from money gram wrote stating it was placed on hold without my consent. Online reference number XXXX. So I filed another complaint Online reference number XXXX.
|
| 02/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
on the XXXX of XXXX i have sent {$600.00} using moneygram and the choose the option for the money to be deposited on my brother 's mobile in XXXX because it should of take less time the money is for an emergency but until today they have not deposited the money and i have been contacting them but no straight answer but just some run around same o same answer reference
|
| 02/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Transaction with MoneyGram on XX/XX/21. There were 3 unauthorized money amounts sent ( {$810.00}, {$810.00}, {$200.00} ) to XXXX. A country we never sent money to. We contacted MoneyGram on XX/XX/21 about how this happened, why the suspect transaction was not stopped and a refund. MoneyGram could not provide any information to assist or explanation how this happened.
|
| 10/28/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
On moneygram web site estimate for international money transfer fee showed {$18.00} but when the actual transaction took place it was {$32.00}. When asked why such a big difference in fees no answer was given except " an estimate is an estimate ''. When an actual fee turns out to be more than XXXX % of the estimate then it is no longer an estimate but a wild guess.
|
| 04/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
Used the moneygram app to send money to a person with a valid ID to pick it up like the app stated. When person went to pick it up they were told they could not pick it up because they were not XXXX. Moneygram did not disclose this on the app before the transfer was made. When I asked for a refund they refunded everything except the {$13.00} fee they charged.
|
| 07/03/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
Money gram company has been unfairly refusing to do business with me. I do n't know the why. I ca n't receive or send money with the company. This has been going on for months. I received money of an amount of {$100.00} from my cousin in Texas. They agents of money gram has been asking many question even thought the company has my information in their system.
|
| 11/09/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I reported the problem to Money gram agent. would not give me his name.
was told will email the complaint via email. I made the complaint on XXXX.
As of yet money gram has not communicated with me at all.
I felt ignored. Hold them responsible for not taking fast action. Part of me hold them responsible for my loss by not taking action in timely manner.
|
| 12/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I tried to send money for the first time to XXXX using debit card to debit card as they advertise. They said it would take max a week and after 15 days I contacted them to see what was going on and they said that the money is in process. I requested a refund and now they are not helping me anymore and they have my {$1500.00} plus the fee.
Please help
|
| 04/19/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Tried to Transfer funds via walmart online aka moneygram. signed up for an account included my DL front and back. Sent {$3900.00} on XX/XX/16 at XXXX XXXX got email my transfer has been sent. Receiver never got. Called 3 times as did receiver each time told to call back in 24 hours. Still have not transferred funds to receiver or returned them to me.
|
| 06/01/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
Moneygram cancelled my account with no explanation! I am an american citizen with family in XXXX! I send money regularly and after 2 years of sending money to them they cancelled my account. When I called them for an explanation the were rude and provided no explanation! This company should not be allowed to do business in the great state of Georgia!
|
| 03/02/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
I sent a MoneyGram to my son. When he tried to collect the money they said they needed more info. I called the number, was on hold over 30 min. and was disconnected. Called again, on hold another 30 min.
Why does it take so long just to give them info they already have? My son is needing this money now! Called third time and got disconnected again.
|
| 11/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
I did a moneygram transfer to my relative because she needed money moneygram rejected it they took it from my account in seconds, and said it will take 10 days to return it they are holding my money and earning interest on my money and I need my money back they can take it in seconds but not return it immediately. Thats not right and not fair.
|
| 09/09/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
I bought XXXX in the amount of {$340.00} on XX/XX/2023 with MoneyGram International and when I tried to sell my XXXX and pick it up at a store they blocked my account and said they would send me information in 60 days. I really need my money, this is an inconvenience to me and my family. I can not wait 60 days for money that is owed to me.
|
| 06/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I sent XXXX using money gram from the US to XXXX . I did this online and used my debit card to be sent to XXXX account in XXXX. XXXX. Transaction XXXX. After one hour the transaction says error. I called the merchant and they say there is nothing they can do. I said refund my money. They said no. The date sent was today Friday XX/XX/XXXX.
|
| 04/05/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Paid a fee I didn't receive the grant money.from this phone number XXXX XXXX XXXX.to this name.XXXX XXXXSpokane city Washington.XXXX.I sent XXXX dollars money gram to this address.ticket number.XXXX.what can I do to get my money back or have them indicted.my name XXXX XXXX XXXX XXXX XXXX.the company XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 03/14/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
I 'm selling a Minivan on XXXX, and guy text and says he will take it, but can only use XXXX. Get email from XXXX to wire fee thru XXXX XXXX and then I would receive payment. Called XXXX this morning and they said they would never ask for fees and to call police to file a report, plus contact XXXX to file fraud charges with them.
|
| 09/05/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I sent a money transfer using MoneyGram transaction refrerence # XXXX the reciever wasnt able to pick up money on XX/XX/2019, I called to see what the problem was and they said they would do a refund. On XX/XX/2019 I called to see what the hold up on my refund was. I was told Im a security risk and they would be holding my money
|
| 06/08/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I initiated a transaction online using MoneyGram. The Transaction was declined and online profile closed. Customer Support refused to explain why account was closed and transaction cancelled. Every month I send money to family and friends in XXXX, XXXX XXXX XXXX XXXX, XXXX.
Kindly assist with getting an explanation. Thank you.
|
| 07/25/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
was looking for a personal loan, and I guy named XXXX called me he said from XXXX he has a lot of my information/ss # /bank where I bank/address. He said I was approved for a {$5000.00} loan, just had to send {$250.00} to get application going and for fees. I used Money gram and sent him the money, and he never called me back.
|
| 12/17/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
was issued a check via mail, to deposit into account for a sale made through internet- the check cleared - on request have a XXXX made for amount of fee to be sent to XXXX party. - on doing so ( XXXX XXXX Me ), the purchasing party pulled/ declined payment on their check - taking from my account amount paid out on money gram.
|
| 11/12/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I sent money to XXXX through Money Gram and they told me they had a technical issue and refused to give me my money back. I sent the money on XXXX and they keep telling me that its a technical issue and it will be resolved in 2 days. Today is XX/XX/11 and there is no end in sight. Money Gram refuses to give me my money back.
|
| 01/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
Moneygram online services. Attempted transfer to Debit card in XXXX. Promised availability for same day however it has been XXXX weeks since initial date of transfer, it has not been completed or received as intended and Moneygram refuses to refund my money. I verified all the information prior to starting the transaction.
|
| 07/17/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
MONEYGRAM REFUSES TO ACKNOWLEDGE OUR CLAIMS THAT WE WERE VICTIMS OF A FRAUDSTERS TRIO WHERE IMPOSTERS POST ADS ON XXXX AND BAITS AND HOOKS VUCTIMS ARE THEN SENT TO XXXX MONEY SERVICES AND DIRECT TO AGENT TO WIRE TRANSTER MONIES TO SCMMERS.
XXXX XXXX XXXX XXXX VICTIM OF SAID TRIO XXXX XXXX XXXX XXXX VICTIM OF SAID TRIO.
|
| 01/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
Back on XX/XX/XXXX I canceled a money gram transfer. I was told that a refund will be available within 10 business days. I reached out to them several times to find out why the refund is not back on my account and all I'm getting is a run around. They refuse to refund my money.
Please help!
Money gram Reference # : XXXX
|
| 03/01/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
MoneyGram cancelled my transaction ( {$2000.00} ) due an error. Despite the cancellation, they withdrew the money from my checking account. They said it may take up to few weeks to get my money back. That's not fair. I sent the money on XX/XX/, they cancelled the transaction on XX/XX/ and withdrew the money on XX/XX/.
|
| 08/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
on XX/XX/XXXX I sent {$100.00} to a brother in XXXX using MoneyGram. As of this date ( XX/XX/XXXX ) the transfer has not occurred while MoneyGram withdrew {$100.00} from my XXXX XXXX account on XX/XX/XXXX. I have asked Money Gram on repeated occasions for the respective refund and they have not done so.Thanks, XXXX
|
| 04/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
I sent money to my sister through MoneyGram to XXXX on XXXX XXXX,2021 and I got a message that she has received the money and she called me that she hasnt received it and MoneyGram isnt finding any solution to this matter and even time I call them they tell me to wait for 3-4 business days and its been 2 weeks now.
|
| 03/09/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
|
|
Web |
|
|
I was instructed by what I later found out was an imposter to pay some vendors on a XXXX job I was being hired for. I was instructed to send two money grams to XXXX XXXX ref # XXXX for {$1300.00}. and XXXX XXXX ref # XXXX for $ XXXX- they are nothin XXXX XXXX . The check given to me to pay this ended up being bad.
|
| 10/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I send money to my family with moneygram XXXXXXXX XXXX and my family can't get the money. The day was XX/XX/. After that, I canceled the transaction, asking my money back. They asked for some information about me, and I sent them. I'm still waiting. Almost a month ago, neither my family nor I had the money back.
|
| 07/22/2022 |
Yes |
- Credit card or prepaid card
- Payroll card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
Someone used my XXXX card to send money to an account using Moneygram. I contacted money gram. They blocked access to the account that was created and will not provide me any information about the transfer such as recipient and where it was sent to. The bank is the number that was used to to send the funds. XXXX
|
| 08/26/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
I bought a XXXX from a woman in XXXX for XXXX. It was suppose to be shipped to me by XXXX. The carrier has charged me the first time XXXX for insurance then XXXX for air-control crate and then they tried to hit me up for over XXXX and I said no more. I feel this is a scam and they have took everything I have.
|
| 09/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
ON XX/XX/2020 I SENT {$100.00} USD TO A FRIEND IN XXXX PAY {$4.00} USD FOR THAT MONEY TO BE DELIVERED TO HIS ADDRESS, THAT MONEY NEVER ARRIVED AND I HAVE CALLED SEVERAL TIMES TO GET THE MONEY BACK AND THEY HAVE NOT DONE IT, THEY ALWAYS HAVE AN EXCUSE, CURRENTLY I ONLY WANT MY MONEY BACK INTO MY BANK ACCOUNT.
|
| 11/18/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I received the check in the mail for secret shopping opportunity to evaluate the customer service at a MoneyGram location. After I completed the job a couple days later my bank said it was fraud. And they froze my account and would n't let me access my funds in order to pay my rent. I could be kick out soon.
|
| 02/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I sent money via the MoneyGram app to another country and i got a confirmation email stating that the money was sent. But 1hour later i got an email saying it was canceled but its already 3 days and my refund is still not available!!! They took the money out real quick but they couldnt give it back quickly
|
| 05/11/2016 |
Yes |
- Money transfers
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
Moneygram short changed the exchange rate on money sent to XXXX by almost XXXX dollars. I caught it because I had checked the exchange the day before. I have send money previously but never paid attention. If they are doing this routinely they are profiting enormously off of people who can least afford it.
|
| 12/07/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
XXXX XXXX XXXX AND XXXX, XXXX XXXX XXXX DEFRAUDED US BY MIS-APPLYING MORTGAGE RE-INSTATEMENT PER THE HAMP MODIFICATION RULES AND MONEYGRAM ALLOWED THIS TO HAPPEN. SEE ATTACHED.
ALLPARTIES IS IN VIOLATION OF THE DODD-FRANK WALL STREET REFORM AND CONSUMER PROTECTION ACT AND STATE FRAUDULENT LAWS VIOLATED.
|
| 09/21/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I recently sent {$100.00} to a guy who I sort of know and he told me in writing and over the phone that I would get paid XXXX in return. Now that I have sent my share he has not sent mine in return. I am highly upset. His reason for not sending it is because he went out that night. Which is not business.
|
| 07/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2021 I sent an international money transfer via MoneyGram to my father in XXXX, I received a notification few minutes later stating that the transaction was cancelled and the funds were already taken from my account. I been reaching out to Moneygram and they keep stalling to refund me my money.
|
| 05/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I used XXXX to send money to my sister in XXXX on XX/XX/XXXX. Money was not delivered as of XX/XX/XXXX. I filed multiple complaints with XXXX and every time they come up with new excuse and ask me to wait. Please resolve this as money is urgently needed in XXXX to to COVID impact ( food and medicines )
|
| 01/31/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Every time i created an account with them, they disable my personal account. Why???? If you can't provided to all U.S person, why this crazy institution say we can send money via online too...??????? XXXX.......Say. This company is soooooooo humane rise tooooooo many people in USA.Thanks,XXXX XXXX XXXX
|
| 02/01/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Today I attempted to pick up a moneygram transfer in the amount of {$200.00} reference number XXXX at the XXXX XXXX XXXX - # XXXX located at XXXX XXXX XXXX XXXX, MD XXXX. I used the moneygram app to begin the receive. However, when I reached the register the agent said the transfer was not available.
|
| 01/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I have a online account with MoneyGram to send money. Something happened on my account and MoneyGram close my account without give me right to appeals his decision. And tell me I cant use his online service anymore.
I want to fix this issues and MoneyGram can allow me to use his online services.
|
| 10/03/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
Received a call from a XXXX XXXX and XXXX XXXX in XXXX IL about cash flipping. They took {$100.00} from me and never received anything from them. They have dropped all contact with me and all. This was a MoneyGram.
Please look for these XXXX numbers : XXXX from XXXX XXXX.
XXXX from XXXX XXXX.
|
| 10/22/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
Recieved a call from a party claiming to be the IRS, party stated that there was a warrent out for my arrest, and that I had to pay {$5000.00} in order to satisfy XXXX tax evasion charges. I made XXXX MoneyGram transfers to people that I thoiught was the IRS. These transfers totalled {$4000.00}.
|
| 08/19/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I have an issue with a transfer that was completed when I left the Ace Cash Express on XXXX/XXXX/2016. The receiver stated that the money was not available when promised and today after checking the money gram website it no longer exist. I did not cancel the transfer nor did I receive a refund.
|
| 10/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I have sent the money to someone however the money hasnt been received on their end and the amount has been deducted from my account. The app shows that the transaction is completed but they havent received the money.
I would like to get my money back as the other party hasnt received it yet.
|
| 05/30/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
There was an account made in my name from moneygram. I did not make this account. I did not authorize any funds to be transfered to XXXX. It was dated for XX/XX/2020. The company did not follow protocol on follwing up with ID information for authentication. They allowed funds to be transfered.
|
| 07/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Sent a money transfer XX/XX/20MoneyGram states money will be received in minutes the reciever is yet to receive the money and it is XX/XX/20. The website state a refund can be processed if reciever hasnt received the money and I call a respresentative I was denied a refund.
Ref number XXXX.
|
| 05/09/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
i sent money through moneygram to be sent to my brother in XXXX ( XXXX XXXX ) When my brother went to pick up the money the bank told him the pin is invalid. i called moneygram customer service for my refund and they don't want to refund me my money. i am disappointed with their service.
|
| 06/18/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
Well I sent money to my husband in XXXX and the person that we use to pick up the money never got to pick it up someone else made a Fraud ID and picked it up the cops were called into the picture. I have documents to show that it was improper of that bank to even accept this like it is.
|
| 03/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I sent {$3200.00} to my fianc on XX/XX/22 and MoneyGram did not send the funds. My fiancs bank said they havent received any deposits from MoneyGram. They havent did anything to see where the funds went and only opened an investigation which they havent gave us any information on.
|
| 10/15/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
Purchased a french bulldog puppy on line for wife 's birthday. XXXX MoneyGram transactions. To arrive today at our address. Did not arrive. Phone number not answering. Internet search revealed a second site with same pictures of the puppies ... same descriptions, etc. Suspect fraud.
|
| 11/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Unauthorised transactions made with my MoneyGram online account in which I had to cancel because of fraud MoneyGram refunded one but did not refund the other because they said it was picked up already by the receiver I told them I didn't authorize this so my bank charge me for it
|
| 05/27/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I have made two bill payments for {$3900.00} to XXXX XXXX, and they were not completed. MoneyGram issued refunds for the transactions, but when trying to process them at the register, it gives an error and will no process. MoneyGram is holding my money and will not give it back.
|
| 04/08/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
i send money to my brother tru moneygram and have benn a week and he tell me the agency in XXXX dosent have a transaction wiht the nomber i give to him and moneygram tell me they cant give me my money back until he contat they and he already do it, these sound to me like a fruad
|
| 10/26/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I attempted to purchase baseball tickets advertised through XXXX. The purported seller contacted me via email and text, including instructions on sending payment through Moneygram. Long story short, she claimed the {$1400.00} I sent her, disappeared, and never sent the tickets.
|
| 05/16/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/2020 I made Walmart to Walmart transaction they wont release money due to me needing to verify info but I cant get through to correct departments been on hold over 2 hours and this is an emergency situation It is a huge inconvenience they wont refund money or anything
|
| 01/02/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/18 I used the services of MoneyGram in XXXX VA to make a money transfer of XXXX Dollars ( Reference Number XXXX ) to my sister in XXXX XXXX, Its been more than 10 days without having able to receive the money or a response of where the money currently is XXXX XXXX
|
| 06/24/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I send {$2000.00} from money gram to a direct deposit in XXXX ..after a trhee months of " INVESTIGATION '' .moneygram contact me to close the case because they said the money was deposited in my account in mexico but not ... i have the statements to show that never was ..
|
| 03/15/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
XX/XX/19. Sent XXXX on MoneyGram. My son had already left Indiana on way to XXXX. Did not go to the XXXX XXXX IN XXXX to pick up funds. Called Money Gram to cancel transaction. They said it was already picked up. But it wasn't!!! Its still at XXXX and they wont refund.
|
| 10/06/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
Signed up for secret shopper, got a money order for XXXX followed instructions cashed done shopping then made a money transfer for XXXX to XXXX XXXX XXXX XXXX California XXXX. Two days after get new assignment with monet orders totaling XXXX at which time I got concerned.
|
| 03/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
I sent a international money transfer from my XXXX bank to my XXXX Bank account and it was promised to be done within minutes. On XX/XX/2022. Once I realized that I did not receive it on XX/XX/2022 I requested a refund which till this day I have not received XX/XX/2022.
|
| 09/06/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Confusing or missing disclosures
|
|
Web |
|
|
I would like to trace all Money Gram payments for the tenants located on XXXX XXXX XXXX, XXXX, VA XXXX since XXXX-XXXX-2017. Please reverse all payments of the property via money order as a direct debit to my XXXX XXXX Bank account, routing account number XXXX, XXXX.
|
| 01/29/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
An individual called my XXXX year old stating he had won the XXXX prize and asked him to send a certain amount of money to insure what he had won via a money order. Him not knowing better had sent x amount of money to this individual cleaning out personal accounts.
|
| 06/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
XX/XX/2021 was told by money gram that I was going get my refund of XXXX 10 business days it passed that reached out a few time said the same thing I'm tired I been checking my bank to see about a deposit nothing so I'm reaching out hoping you can help thank you
|
| 06/02/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Hello my name is XXXX XXXX, I sent money to the wrong place/person ( Ive never used money gram before ) I didnt know how it worked I thought I did. But I sent XXXX $ to a XXXX XXXX In XXXX and Id like to get my money back. This transaction happened XX/XX/XXXX.
|
| 08/22/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I arrived at a money gram location to pick up a wire transfer that was not available as promised. The money was tracked as available for pickup prior to my arrival at XXXX on XXXX XXXX XXXX, XXXX XXXX / XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, MD / ( XXXX ) XXXX.
|
| 01/07/2017 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I was contacted by XXXX and told that they had a gas scooter I had been looking for in stock. I sent the money by money gram and was given a bogus tracking number. They later contacted me again wanting additional money. Scooter not sent -- -- {$1400.00} lost.
|
| 04/29/2015 |
Yes |
|
|
|
Web |
|
|
I sent money through money gram XXXX to XXXX XXXXon XX/XX/2015. I already attempted to reach out to the credit card company XXXX to get a refund and I have n't had any luck. The XXXX was intended for another company and now my this is affecting my credit.
|
| 12/28/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
Servicemember |
|
XXXX is preventing a merchant from accepting checks on an account that has {$14000.00} in it. I believe this is due to the fact that the account is set up as a federal fiduciary for my husband. The VA requires that I write checks to pay for these things.
|
| 04/10/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
i sent money to a person and the wrong amount was entered and I canceled the first one but the second one went through with the wrong amount and now I can not get in contact with the person and money gram is not trying to help me after several attempts
|
| 09/07/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I sent {$1000.00} via XXXX to XXXX XXXX XXXX, XXXX with the understanding I would get a return of {$10000.00} in 14 days. They asked for fee after fee that I paid and never paid me what they promised. Many of the fees were sent via XXXX or money gram.
|
| 09/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I PLAN ON FILING A REMMISSION CLAIMS ON WWW.MONEYGRAMREMISSION.COM ( WHAT IS TAKING SO LONG? I HAVE {$47.00}, XXXX IN REFUND TOTAL. I NEED MONEYGRAM TO DOUBLE CHECK ALL OUTBOUND WIRE TRANSFERS MAKE FROM XXXX IN MY NAMES AND SS # XXXX DOB XX/XX/XXXX.
|
| 03/03/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
FROM XXXX-XXXX I SCAMMED BY FRAUDERS VIA XXXX ROMANCE SCAMS AND XXXX EMPLOYESS IN THE MONEY SERVICES AREA AT STORES..
I HAVE BEEN SCAMMED FOR MORE THAN {$260.00}, XXXX AND IT MONEYGRAMS, XXXX AND XXXX PROBLEM. I WANT ALL TRANSFER IN MY NAME..
|
| 06/17/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I was manipulated into sending {$580.00} to a company that promised me a loan in the amount of {$5000.00}. They are refusing to deposit the loan and/or refund the {$580.00} I sent them to obtain the loan. I was scammed out of almost {$600.00}.
|
| 01/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I transfer a sum of {$700.00} using the MoneyGram app from the XXXX of XXXX witch was canceled I get a message saying that I would get a refund within XXXX business days I still havent received back my money I would like to know what going on
|
| 09/10/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I am a victim of a online scam. I used money gram to send the money and after finding out that it was a scam I contacted money gram to see about recovering the money, they wo n't give me info. And are n't trying to help recover the money.
|
| 09/30/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
supossedly I was sent a text message from an attorney telling me that if I did n't pay XXXX via money gram I would be arrested they said I owed money to a company called XXXX but I was lied to and do not owe any money to them what so ever
|
| 04/17/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I WAS A VICTIM OF 4 FRAUD INDUCED MONEY TRANSFERS REFERENCE XXXX ON XX/XX/XXXX, REFERENCE XXXX ON XX/XX/XXXX, XXXX, REF XXXX ON XX/XX/XXXX AND REF. XXXX ON XX/XX/XXXX, XXXX TOTALING OVER XXXX.MONEYGRAM NEEDS KEY IN THIER SYSTEM AS SUCH.
|
| 06/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
MONEYGRAM SEND This transaction is subject to MoneyGram Terms and Conditions.
Transaction Date : XX/XX/2021 XXXX XXXX XXXX I sent money to my cousin who is in XXXX XXXX XXXX He never received money and I never got refund about money
|
| 12/26/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I called money gram today XX/XX/2017 about the money I sent to let them know I was involved with a scam and I got the run around and no help from them at all. I lost XXXX through this company and they were trying to pin it on XXXX.
|
| 12/31/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
XX/XX/2020 I canceled a transaction of {$180.00} but I never receive it back the references is XXXX The receiver was XXXX XXXX XXXX XXXX My name is XXXX XXXX XXXX XXXX My email is XXXX My phone number is ( XXXX ) XXXX XXXX regard
|
| 04/10/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
My husband used my name to send money to my cousin through Money Gram, but money gram block it. this the control numbers XXXX and it is XXXX dollar. Either the transaction go through or refund the money back to our back account.
|
| 12/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I sent money through MoneyGram, I dont know where the money went. I contact them, they said the money has been sent, but the money did not arrive to the receiver. I told them to cancel the transfer, they dont wan na do that
|
| 08/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
I send money using my XXXX card to moneygram and I want to get it in my XXXX account but when I try to cash in XXXX but I can't take it what should I do tk get the money or its OK to give it back to my XXXX XXXX account
|
| 10/02/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
|
|
MY WIFE AND I BECAME VICTIM TO THE FRAUD INDUCE MONEY ORDER SCAM VIA MONEYGRAM AND XXXX XXXX SCAMMERS. WE LOSSED {$6000.00} AND MORE WITH XXXX XXXX BETWEEN XXXX. WE NOW WANT TO START A CLASSACTION FOR MONEY ORDER FRAUD.
|
| 08/29/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I completed a money transfer today XXXX/XXXX/2016 to XXXX and had been notified by the recipient that there is no record of the transfer. After tracking on the website it states that there is no record of the transfer.
|
| 02/13/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I made several international transaction through Money Gram and filed a complaint but have never heard about how to rectify the situation. They were all international transfers that were the result of an romance scam.
|
| 10/24/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
MONEYGRAM FAILED TO FURNISH ALL DISCLOSURES REGARDING INVESTIGATION REQUESTED FROM XX/XX/XXXX-XX/XX/XXXX. WE ACCIDENTLEY PAID XXXX XXXX XXXX FRAUD INDUCED WIRE TRANSFER TO REC CODEXXXX BETWWEN XX/XX/XXXX-XX/XX/XXXX.
|
| 05/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I send {$400.00} to XXXX XXXX to a bank account I use money gram for the transaction, but hey said the account number was wrong, but how this people can get the money if the name and the account number wasnt same.
|
| 02/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
I am a victim of identity theft. Someone opened a fraudulent Money Gram account using my name and personal information and I cant open up an account with Money Gram. I have never applied for a Money Gram account.
|
| 06/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
XXXX XXXX XXXX XXXX all canceled any transaction i attempted which i paid from my debit or bank account all refused to allow me to do any transaction closed my account anf offered no explanation as to why!!
|
| 02/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
All of the details regarding this complaint are explained in the attachments.
Please let me know if there is any additional information I can provide.
Thank you very much for your assistance!
XXXX XXXX
|
| 08/28/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Incorrect/missing disclosures or info
|
|
Web |
|
|
According to Walmart MoneyGram website, it states transfer money within XXXX minutes, but when I called to inquiry, I was told up to XXXX hours. The XXXX minutes was highlighted next the the fee of {$4.00}
|
| 12/21/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
i sent money threw XXXX XXXX XXXX the receiver in XXXX was told the money was paid out. I went back to the store n the manager said it takes a few more minutes.could you please help get the money paid
|
| 04/17/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I used money gram to send {$200.00} to FLA.to a XXXX XXXX and feel I was scammed by these people, I was contacted by a XXXX XXXX XXXX telling me to send money for my share of winnings on XX/XX/2018
|
| 05/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Servicemember |
|
I attempted to find a number to call moneygram customer service and in XXXX ; under " Ways to contact us '', the phone number listed is actually for a XXXX hotline. The number is XXXX XXXX XXXX.
|
| 02/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Confusing or missing disclosures
|
|
Web |
|
|
Double charged from moneygram when XXXX transaction was canceled beforehand.
{$1500.00} canceled but moneygram still process {$1500.00} correct Therefore XXXX transactions went through to bank
|
| 01/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
The money that I send., seh did not load into my online acct. and after she received my money through direct bank transfer, she didnt reply to my chat.
I used Moneygram to transfer money l
|
| 03/19/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
I sent {$220.00} to my friend in XXXX XXXX ( XXXX ) with MONEYGRAM, they will not release the money to her. Contacted MONEYGRAM and requested the money refunded back to me and they refused.
|
| 03/31/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
Moneygram Locked out people used my account trying to send payment reported immediately still not able to use or cleared when I sent all supported documents I'm tired of being victimized!
|
| 12/17/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
sent money on money gram. ever time person went to pick it up they say money is not there. Every time I do this with this company it happens. This has happen on 5 different occasions.
|
| 06/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
On XX/XX/2021, I sent money to my sister in XXXX but it didnt go through so I tried to get a refund. Money gram is not allowing me to get my refund even though I called their number.
|
| 03/20/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I was scammed into sending money for a XXXX bonus winnings randomly selected and the number they use is XXXX XXXX XXXX XXXX XXXX, New York XXXX and the phone number is ( XXXX ) XXXX
|
| 07/16/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
Hi, I have cancelled an online money transfer using my debit card & after the 10 business days refund time frame according to their terms & conditions they did n't refund my money!
|
| 06/29/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
I sent {$2200.00} dollars to XXXX XXXX of XXXX Missouri for a car that was supposed to be delivered to me within XXXX days. I never received my product. Therefore, i got scammed.
|
| 08/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
Dates from XX/XX/XXXX to XX/XX/XXXX. They have refused to give me my money back! I have called them on XX/XX/XXXX, on XXXX XXXX and XXXX, 2021. I am getting no relief from them.
|
| 02/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Moneygram closed my account online when I informed them not only of the delays, but also on the fact that Money Laundering activities may be overlayed on top of my transactions
|
| 12/02/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
MONEYGRAM MUST FURNISH ALL DOMESTIC AND INTERNATIONAL WRE TRANSFERS MADE TO XXXX AND OTHERS.. XX/XX/XXXX-XX/XX/XXXX SEE MONEYGRAM REWARDS NO.XXXX, SEE XXXX XXXX XXXX RECORDS.
|
| 04/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
One bank was saying they never received it and the other saying sent it neither Bank wants has the money it's like it disappeared out of thin air the amount was {$100.00}
|
| 10/09/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
Money was sent legally for all purposes directly to me and verified numerous occasions and methods money gram misrepresented money was picked up late wrong not available
|
| 07/04/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
MONEYGRAM IS FAILING TO REFUND FRAUD INDUCED MONEY TRANSFERS FROM XX/XX/XXXX-XX/XX/XXXX TOTALING {$47.00}, XXXX PLUS {$15.00}, XXXX FOR A GRAND TOTAL OF {$62.00}, XXXX.
|
| 02/09/2018 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
Servicemember |
|
Fraudulent charge ( $ XXXX ) against my XXXX XXXX made from Phillipines XXXX by XXXX XXXX. by use of a XXXX. Auth./Ref. # XXXX. Filed a claim against my credit company.
|
| 05/14/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
Moneygram refused to refund me for the money that was NOT collected by my family over a year ago. I have n't gotten anything from then for almost 3 weeks of complain.
|
| 08/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
- Problem with customer service
|
|
Web |
Older American |
|
I haven't received my replacement money order from moneygram since XX/XX/1922 it's been 3 months my number is XXXX serial number XXXX amount XXXX date XXXX XXXX XXXX
|
| 05/18/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I sent XXXX different transfers to a fraudster XXXX me. I sent XXXX on XXXX and XXXX on XXXX . I used moneygram and they said they could not refund me.
|
| 12/08/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
XXXXHAD AD ON XXXX ALLOWING YOU TO TRANSFER USING MONEYGRAM FRAUD IN-DUCED WIRE TRANSFERS.
VIOLATING THE DODD-FRANK REFERNCE NOXXXX TOALING {$1300.00} PLUS FEES.
|
| 03/22/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
MONEYGRAM FAILED TO SIGN US UP FOR ALL VICTIMS FUND FOR FRAUDULENT MONEY ORDER AND SCAM TRANSFERS TOTALING {$100.00}, XXXX IN REFUND REQUESTED.
SEE ATTACHED.
|
| 01/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
After trying to use Moneygram for the first time, my transaction was denied and my account closed, and have been unable to get any help from customer support.
|
| 10/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/23 I received money from my sister in XXXX and went to collect it I was told by the agent that I was blocked from all transactions with Money Gram.
|
| 05/12/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
MONEYGRAM FAILED TO FURNISH FORMS REQUIRED TO PULL MY WIRE TRANSFER HISTORY FOR ALL DOMESTIC AND INTERNATIONAL WIRE TRANSFERS FROM XX/XX/XXXX TO XX/XX/XXXX.
|
| 09/24/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I sent so money threw money gram and it was reject and not pay and they will not responds, to give me my money back, I have call and email and no response
|
| 07/19/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
MoneyGram wo n't let me using online service ( sign up account, send money via online, ... els. ) This is not fair. This company is so racing to human.
|
| 09/13/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
Lost {$160.00} from the transaction I sent needed it refunded to my fianc he gave me the money for this transfer and the company wo n't refund us
|
| 08/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
I sent XXXX $ on XXXXXXXX XXXX XXXX by money Gram XXXX XXXX XXXX XXXX Iowa , but after 3days they did not delyvery to my family,,, in XXXX XXXX
|
| 12/08/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
XXXX RUNS AD 'S ON XXXX TO USE AS A TOOL TO LURE CONSUMERS INTO SCAM AND FRAUD AND SEND TO LOCAL XXXX TO WHOM ENDORSE FRAUD AND SCAMMERS ALIKE!
|
| 04/09/2015 |
Yes |
- Prepaid card
- ID prepaid card
|
|
|
Web |
|
|
moneygram refuses to refund money sent on a masterd walmart prepaid card of XXXX and also XXXX did not receive my loan on XXXX XXXX XX/XX/2015
|
| 01/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I use MoneyGram send {$140.00} to XXXX, inXX/XX/2019.But received didnt receive the money, I connected them. But No help. My Reference # XXXX
|
| 09/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
Moneygram closed my account due to their risk model, but refused to provide an explanation as to why my account was flagged as high risk.
|
| 12/01/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
yes i lost over internet scam inhertance fraud XXXX and XXXX XXXX over amount was {$40000.00} keep telling me a relative of my last name.
|
| 01/07/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
i send the money from United States to XXXX but the person to whom i send lost his ID now i want to change the name of the recipiender
|
| 11/17/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/XXXX.I use XXXX send USDXXXX to XXXX. But receiver Couldt receive money, I called for refund.but they refused my request.
|
| 08/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
- Problem with customer service
|
|
Web |
|
|
I canceled a funds transfer of {$200.00} with Moneygram on XX/XX/XXXX an as of XX/XX/XXXX my funds have not been refunded.
|
| 04/17/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
I paid for a service I saw in XXXX and the items were never sent. They deleted the account and have not responded back.
|
| 09/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
PLEASE CHECK ALL WIRE TRANSFERS FROM XXXX-XXXX. I SENT FRAUD INDUCE WIRE XXXX WHILE LIVING IN ILLINOIS. SEE ATTACHED
|
| 08/29/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
This website claimed to be selling XXXX ( XXXX ). They requested a money gram transfer but never delivered the puppy.
|
| 09/20/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
MONEYGRAM HAS FAILED AGAIN TO REFUND FRAUD INDUCED MONEY TRANSFERS TO XXXX FOR {$16.00}, XXXX. SEE ATTACHED INFO ...
|
| 12/08/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
XXXX IS RUNNING AN AD ON XXXX, LURING SENIORS TO WALMART MONEY CENTERS TO SET THEM UP FOR WIRE FRAUD AND SCAMMERS.
|
| 11/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
I tried to send {$2500.00} through money gram, and they put it on hold. Now I need the money back to pay bills
|
| 04/06/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
my father XXXX XXXX from XXXX XXXX XXXX sent me XXXX through Money gram and the reference number did not work.
|
| 05/12/2019 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Getting a credit card
- Card opened as result of identity theft or fraud
|
|
Web |
|
|
My moneygram account was used for a money transfer under my name with a credit card that do not belong to me.
|
| 06/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I sent a transfer to myself for XXXX $ they cancelled it, I have yet to receive my refund It's been a week
|
| 03/31/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I sent {$1700.00} and it 's been under review since XXXX I 've been on hold since XXXX and it 's now XXXX
|
| 09/26/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
|
|
ENCLOSED PLEASE IND COPIES OF 12 FRAUD INDUCED MONEY ORDERS, TOTALING {$6200.00}. PLEASE REFUND TODAY!
|
| 10/23/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
I submitted {$380.00} to an XXXX XXXX who claimed he could help recover monies paid but not remitted.
|
| 07/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
I've spent a whole month trying receive funds transferred to be deposited into my own account XXXX
|
| 01/31/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
XXXX XXXX VIOLATED THE DODD-FRANK ACT ON ME AND ALLOWED ME TO BE SCAMMED FOR XXXX IN US.DOLLARS.
|
| 12/16/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
This company keeps saying money is available when it says either rejected or above the limit!!!
|
| 09/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
- Problem with customer service
|
|
Web |
|
|
i was send monney they told me the number transfert is wrong i dont know what happened
|
| 09/24/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
XXXX money gram online. For deposit on embroidery machine. They cashed it and ran.
|
| 10/03/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
MONEYGRAM ANF THEIR CLASS ADM INISTRATOR FAILED TO HONOR MY REMMISSION CLAIMS.
|
| 06/16/2015 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
I had send {$3300.00} .XXXX through money gram I want to get that money back.
|
| 12/19/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
scammed by someone saying they were IRS.Sent moneygram from walmart
|
| 09/07/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
Dear Team, Please intervene for money gram to give me my funds
|
| 05/07/2015 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I sent money to a scam and need my money back
|
| 01/30/2024 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 01/23/2024 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 01/18/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 01/17/2024 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 01/17/2024 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 01/10/2024 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 01/08/2024 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 01/05/2024 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 01/05/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 01/04/2024 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 01/03/2024 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 12/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 12/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 12/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
|
| 12/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 12/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 11/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 11/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 11/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order, traveler's check or cashier's check
|
|
|
Web |
|
|
|
| 10/31/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 10/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 10/25/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 10/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 10/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 10/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
Older American, Servicemember |
|
|
| 09/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 09/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 09/12/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 09/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 09/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 09/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 08/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 08/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 08/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Servicemember |
|
|
| 08/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 07/31/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Phone |
|
|
|
| 07/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 07/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 07/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 07/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 07/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 06/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 06/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 06/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 06/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
- Problem with customer service
|
|
Web |
Older American |
|
|
| 06/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
|
| 06/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 06/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 06/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
|
|
|
| 06/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 06/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Phone |
|
|
|
| 06/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 05/31/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 05/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 05/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 05/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
|
| 04/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
|
| 04/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Servicemember |
|
|
| 04/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 04/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Postal mail |
Older American |
|
|
| 04/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 04/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
|
|
|
| 04/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 03/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 03/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
Servicemember |
|
|
| 03/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 03/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 03/13/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
Older American |
|
|
| 03/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 03/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 03/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 03/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 02/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
|
| 02/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 02/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 02/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 02/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 02/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 02/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 02/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 02/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 01/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 01/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 01/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 01/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 01/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Servicemember |
|
|
| 12/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 12/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 12/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American, Servicemember |
|
|
| 12/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 12/15/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Phone |
|
|
|
| 12/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Postal mail |
Servicemember |
|
|
| 12/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 12/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 11/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 11/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 11/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
Older American |
|
|
| 11/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 11/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web Referral |
|
|
|
| 11/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 11/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 11/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 11/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 11/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
|
|
|
| 10/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 10/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 10/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
|
|
|
| 10/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 10/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 10/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 10/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
Older American |
|
|
| 10/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 09/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 09/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 09/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Phone |
|
|
|
| 09/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Referral |
|
|
|
| 09/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 08/31/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 08/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Phone |
|
|
|
| 08/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
|
| 08/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 08/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 08/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Phone |
|
|
|
| 08/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 07/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 07/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Phone |
Older American, Servicemember |
|
|
| 07/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Phone |
|
|
|
| 07/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
Older American, Servicemember |
|
|
| 07/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 07/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 07/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 07/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
|
| 07/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
|
| 06/30/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 06/29/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
- Problem with customer service
|
|
Phone |
Older American |
|
|
| 06/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Referral |
|
|
|
| 06/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
|
| 06/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 06/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 06/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Phone |
|
|
|
| 06/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 06/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Phone |
|
|
|
| 06/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
Older American, Servicemember |
|
|
| 06/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 05/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 05/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 05/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 05/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 05/10/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Traveler's check or cashier's check
|
|
|
Phone |
Older American |
|
|
| 05/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Phone |
|
|
|
| 05/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Phone |
|
|
|
| 05/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 04/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 04/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 04/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 04/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 04/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 04/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Phone |
|
|
|
| 04/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 04/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 03/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 03/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Phone |
|
|
|
| 03/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
|
| 03/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 03/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 03/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 03/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 03/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 03/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
|
| 03/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 02/23/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 02/15/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Postal mail |
Older American |
|
|
| 02/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Phone |
|
|
|
| 02/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Phone |
|
|
|
| 02/08/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 02/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 02/03/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 01/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 01/24/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 01/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Phone |
|
|
|
| 01/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Postal mail |
|
|
|
| 01/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 01/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 01/12/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 01/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 01/02/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 12/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 12/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 12/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
Older American |
|
|
| 12/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
|
|
|
| 12/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Confusing or misleading advertising or marketing
|
|
Phone |
|
|
|
| 12/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 11/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 11/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Postal mail |
|
|
|
| 11/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 11/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 11/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 11/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 11/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
Older American, Servicemember |
|
|
| 10/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Postal mail |
|
|
|
| 10/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 10/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 10/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 10/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 10/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 10/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 10/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 10/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 09/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 09/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
|
| 09/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Referral |
|
|
|
| 09/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 09/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Servicemember |
|
|
| 09/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 09/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Referral |
|
|
|
| 08/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 08/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 08/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 08/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 08/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 08/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 08/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 08/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 08/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 08/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 08/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 08/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 08/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 07/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 07/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 07/19/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 07/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 07/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Phone |
|
|
|
| 06/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 06/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 06/17/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Referral |
|
|
|
| 06/14/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 06/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 06/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 06/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 06/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 06/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Postal mail |
|
|
|
| 05/28/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Postal mail |
|
|
|
| 05/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 05/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 05/24/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 05/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 05/21/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 05/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
|
| 05/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 04/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Servicemember |
|
|
| 04/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 04/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 04/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 04/20/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 04/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Phone |
|
|
|
| 04/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 04/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 04/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 04/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Postal mail |
|
|
|
| 04/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 04/06/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 04/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Servicemember |
|
|
| 03/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 03/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
|
| 03/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Referral |
|
|
|
| 03/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 03/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
Older American |
|
|
| 03/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 03/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 03/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 03/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Phone |
|
|
|
| 03/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 03/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 03/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 02/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Phone |
Older American |
|
|
| 02/23/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Referral |
|
|
|
| 02/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 02/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 02/16/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 02/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 02/05/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 02/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
|
| 01/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 01/27/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 01/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 01/08/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 01/07/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 01/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 01/02/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
|
| 01/01/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 12/31/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 12/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
Older American |
|
|
| 12/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Phone |
|
|
|
| 12/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Servicemember |
|
|
| 12/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 12/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 12/04/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 11/25/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 11/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 11/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
Older American |
|
|
| 11/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 10/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Phone |
|
|
|
| 10/22/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 10/16/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 10/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 10/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 10/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
|
| 10/05/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 09/30/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 09/30/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 09/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 09/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 09/06/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
|
| 09/04/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 09/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Phone |
|
|
|
| 09/01/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 08/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 08/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 08/25/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 08/20/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 08/20/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Referral |
|
|
|
| 08/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
Servicemember |
|
|
| 08/11/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 08/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 08/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 07/31/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
|
| 07/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 07/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Confusing or missing disclosures
|
|
Phone |
Older American |
|
|
| 07/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 07/20/2020 |
No |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 07/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 07/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 07/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 07/06/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Postal mail |
|
|
|
| 06/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 06/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 06/22/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 06/22/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 06/19/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 06/19/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 06/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 06/11/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 06/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
|
| 06/05/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Postal mail |
|
|
|
| 06/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Servicemember |
|
|
| 06/02/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 05/29/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
|
| 05/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 05/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 05/19/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 05/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 05/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 05/17/2020 |
No |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 05/15/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Referral |
|
|
|
| 05/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
Older American, Servicemember |
|
|
| 05/11/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 04/24/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 04/22/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 04/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 04/13/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 03/31/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Servicemember |
|
|
| 03/20/2020 |
No |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
|
|
|
| 03/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Phone |
Older American |
|
|
| 03/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Phone |
Older American |
|
|
| 03/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 03/11/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 03/11/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 03/06/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 03/03/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 02/21/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 02/16/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 02/12/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 02/10/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 02/07/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 02/06/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 01/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 01/23/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 01/14/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 12/30/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
Older American |
|
|
| 12/26/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 12/26/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Postal mail |
Older American |
|
|
| 12/24/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 12/18/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 12/18/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American, Servicemember |
|
|
| 12/14/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Phone |
|
|
|
| 12/14/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 12/11/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 12/10/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 12/03/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 11/29/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 11/27/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 11/24/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
|
| 11/21/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
Older American, Servicemember |
|
|
| 11/19/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Phone |
|
|
|
| 11/18/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American, Servicemember |
|
|
| 11/07/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 11/07/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 11/06/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 11/05/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 11/02/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 10/28/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Referral |
|
|
|
| 10/26/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 10/25/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Phone |
|
|
|
| 10/24/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Phone |
|
|
|
| 10/22/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
Older American |
|
|
| 10/18/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 10/17/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
Older American, Servicemember |
|
|
| 10/15/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 10/15/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Servicemember |
|
|
| 10/09/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 10/03/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 09/27/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 09/24/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
Older American |
|
|
| 09/10/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
|
|
|
| 09/09/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
|
| 08/30/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 08/30/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 08/29/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 08/28/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 08/27/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 08/26/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 08/24/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 08/20/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 08/19/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 08/09/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 08/06/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 08/05/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 08/05/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 08/05/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Traveler's check or cashier's check
|
- Problem with customer service
|
|
Web |
Older American |
|
|
| 08/04/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 08/01/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 07/26/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 07/26/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 07/16/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
Older American |
|
|
| 07/16/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 07/15/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Referral |
|
|
|
| 07/09/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 07/08/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 07/05/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 07/03/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
Servicemember |
|
|
| 06/25/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Phone |
Older American |
|
|
| 06/25/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 06/22/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Confusing or missing disclosures
|
|
Web |
Servicemember |
|
|
| 06/20/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 06/15/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 06/12/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
|
| 06/11/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 06/08/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 06/03/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 06/03/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 05/31/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 05/29/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Servicemember |
|
|
| 05/24/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 05/22/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Traveler's check or cashier's check
|
- Confusing or missing disclosures
|
|
Referral |
|
|
|
| 05/16/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 05/16/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 05/16/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 05/14/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 05/13/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
Servicemember |
|
|
| 05/08/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
|
| 05/06/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 05/06/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 05/03/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American, Servicemember |
|
|
| 05/02/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 04/28/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 04/26/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 04/23/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 04/18/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Phone |
Older American |
|
|
| 04/18/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 04/10/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Postal mail |
Older American |
|
|
| 04/10/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 04/09/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 04/06/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
|
|
|
| 04/03/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 04/01/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 03/28/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 03/27/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 03/27/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 03/20/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 03/19/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 03/13/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Postal mail |
|
|
|
| 03/08/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 03/08/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 03/06/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 02/25/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 02/22/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Older American, Servicemember |
|
|
| 02/02/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
Older American |
|
|
| 01/30/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
Older American |
|
|
| 01/29/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 01/28/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 01/24/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 01/23/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 01/22/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Phone |
|
|
|
| 01/22/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Phone |
|
|
|
| 01/19/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 01/17/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 01/16/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Phone |
|
|
|
| 01/16/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 01/15/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 01/15/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Referral |
|
|
|
| 01/11/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Referral |
|
|
|
| 01/11/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 01/08/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 01/02/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 12/31/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
|
|
|
| 12/29/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 12/27/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 12/26/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 12/24/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 12/21/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 12/20/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Postal mail |
|
|
|
| 12/13/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 12/01/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 11/28/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 11/25/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 11/23/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 11/21/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 11/21/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Phone |
|
|
|
| 11/17/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 11/17/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 11/15/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 11/15/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 11/14/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Phone |
|
|
|
| 11/08/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 11/07/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 10/29/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 10/27/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 10/26/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 10/23/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 10/22/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 10/18/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
|
|
|
| 10/17/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 10/17/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 10/12/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 10/12/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 10/11/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 10/10/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 10/05/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 10/05/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 10/03/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 10/03/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 10/02/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 09/27/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 09/27/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 09/26/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Postal mail |
|
|
|
| 09/23/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 09/21/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
|
| 09/21/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 09/18/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Phone |
Servicemember |
|
|
| 09/13/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 09/13/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 09/11/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 09/10/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
|
| 09/08/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 09/07/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
|
|
|
| 09/07/2018 |
Yes |
- Debt collection
- Credit card debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
Older American, Servicemember |
|
|
| 09/05/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 09/04/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 09/01/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 08/29/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Web |
Older American |
|
|
| 08/21/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 08/20/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 08/17/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 08/14/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 08/13/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 08/10/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 08/08/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 07/30/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 07/27/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 07/16/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Postal mail |
|
|
|
| 07/13/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Referral |
|
|
|
| 07/10/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 06/29/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 06/28/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Phone |
|
|
|
| 06/26/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 06/22/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
Servicemember |
|
|
| 06/16/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
|
| 06/15/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 06/14/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Referral |
|
|
|
| 06/10/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 06/10/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 06/10/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 06/08/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 06/07/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 06/05/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 06/04/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 06/02/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American, Servicemember |
|
|
| 05/31/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Postal mail |
|
|
|
| 05/31/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
|
| 05/31/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 05/30/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 05/30/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 05/26/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 05/16/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Referral |
|
|
|
| 05/14/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 05/10/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Postal mail |
|
|
|
| 05/10/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 05/09/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
- Problem with customer service
|
|
Phone |
|
|
|
| 05/06/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 04/30/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 04/30/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 04/23/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 04/06/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 04/04/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 04/04/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 04/03/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 04/02/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 03/30/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 03/29/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Fax |
Servicemember |
|
|
| 03/26/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 03/23/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 03/14/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 03/14/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 03/14/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 03/13/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 03/09/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Referral |
|
|
|
| 03/06/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Postal mail |
|
|
|
| 03/01/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Fax |
|
|
|
| 02/25/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
|
| 02/24/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 02/22/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 02/14/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 02/14/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American, Servicemember |
|
|
| 02/13/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
|
| 02/12/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 02/09/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 02/07/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 02/05/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 02/05/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 02/01/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 02/01/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 01/29/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
Servicemember |
|
|
| 01/29/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 01/23/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Referral |
|
|
|
| 01/22/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American |
|
|
| 01/17/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Referral |
|
|
|
| 01/16/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Referral |
|
|
|
| 01/14/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
|
| 01/10/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 01/07/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 01/06/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 01/05/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Phone |
|
|
|
| 01/04/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 12/22/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 12/22/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 12/20/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 12/20/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 12/15/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 12/15/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 12/14/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Older American |
|
|
| 12/14/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Servicemember |
|
|
| 12/12/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Phone |
|
|
|
| 12/11/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 12/08/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 12/06/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Fax |
|
|
|
| 12/04/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 11/29/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Fax |
|
|
|
| 11/28/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
Older American, Servicemember |
|
|
| 11/27/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 11/17/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Postal mail |
|
|
|
| 11/09/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 11/08/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 11/07/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
|
| 11/07/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 11/02/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Fax |
|
|
|
| 11/02/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 10/31/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 10/27/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 10/26/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Fax |
|
|
|
| 10/26/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 10/26/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 10/24/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 10/24/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 10/19/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Postal mail |
|
|
|
| 10/19/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 10/18/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Confusing or missing disclosures
|
|
Phone |
|
|
|
| 10/18/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 10/07/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
|
|
|
| 10/07/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 10/02/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
Servicemember |
|
|
| 09/29/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 09/28/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 09/20/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 09/20/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 09/18/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 09/14/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 09/13/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 09/07/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 09/05/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Referral |
|
|
|
| 08/29/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 08/25/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 08/22/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 08/21/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
|
|
|
| 08/21/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 08/21/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 08/17/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 08/16/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Fax |
|
|
|
| 08/15/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 08/13/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Older American, Servicemember |
|
|
| 08/11/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 08/04/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Postal mail |
|
|
|
| 08/03/2017 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Referral |
|
|
|
| 07/31/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 07/28/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 07/28/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 07/25/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 07/24/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
|
| 07/24/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 07/20/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 07/13/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 07/07/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 07/05/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 07/05/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Referral |
|
|
|
| 06/30/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 06/30/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Older American, Servicemember |
|
|
| 06/28/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Phone |
|
|
|
| 06/27/2017 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
|
|
Postal mail |
|
|
|
| 06/26/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Servicemember |
|
|
| 06/22/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
|
| 06/19/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 06/14/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Postal mail |
|
|
|
| 06/13/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Referral |
|
|
|
| 06/09/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 06/07/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 06/05/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 06/02/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 06/02/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 06/01/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Postal mail |
|
|
|
| 05/31/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Servicemember |
|
|
| 05/31/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 05/28/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
Servicemember |
|
|
| 05/26/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 05/24/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Referral |
|
|
|
| 05/24/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 05/24/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 05/23/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 05/22/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 05/17/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
|
|
|
| 05/12/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 05/11/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 05/11/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 05/11/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 05/09/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 05/09/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 05/04/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 05/04/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 05/03/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
|
|
|
| 05/03/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 04/28/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 04/28/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 04/25/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 04/25/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 04/25/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 04/20/2017 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 04/17/2017 |
Yes |
- Other financial service
- Money order
|
- Lost or stolen money order
|
|
Phone |
|
|
|
| 04/17/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|
| 04/14/2017 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 04/12/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
Older American |
|
|
| 04/09/2017 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 04/04/2017 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Postal mail |
|
|
|
| 04/04/2017 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 04/03/2017 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Postal mail |
|
|
|
| 03/30/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
Older American |
|
|
| 03/29/2017 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 03/19/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
|
| 03/14/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
Older American |
|
|
| 03/13/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|
| 03/10/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|
| 03/08/2017 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Postal mail |
Servicemember |
|
|
| 03/04/2017 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 03/02/2017 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 03/01/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Postal mail |
|
|
|
| 02/27/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|
| 02/23/2017 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 02/21/2017 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 02/15/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Postal mail |
Older American, Servicemember |
|
|
| 02/14/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|
| 02/08/2017 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 02/03/2017 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 02/03/2017 |
Yes |
- Other financial service
- Money order
|
- Lost or stolen money order
|
|
Referral |
|
|
|
| 02/03/2017 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Servicemember |
|
|
| 02/02/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
|
| 01/31/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
Older American |
|
|
| 01/30/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|
| 01/26/2017 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Postal mail |
|
|
|
| 01/25/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|
| 01/19/2017 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 01/17/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
Servicemember |
|
|
| 01/17/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
Servicemember |
|
|
| 01/11/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|
| 01/11/2017 |
Yes |
- Money transfers
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
|
| 01/06/2017 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
Older American |
|
|
| 01/04/2017 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
Older American |
|
|
| 01/03/2017 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 12/28/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 12/23/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 12/21/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 12/21/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Postal mail |
|
|
|
| 12/21/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
Older American, Servicemember |
|
|
| 12/16/2016 |
Yes |
- Money transfers
- International money transfer
|
- Wrong amount charged or received
|
|
Phone |
|
|
|
| 12/15/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
Older American |
|
|
| 12/15/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 12/09/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 12/02/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
Older American |
|
|
| 12/01/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Postal mail |
|
|
|
| 11/29/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|
| 11/29/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
Servicemember |
|
|
| 11/29/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 11/25/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 11/22/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 11/22/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
|
| 11/16/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
Older American, Servicemember |
|
|
| 11/15/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
|
| 11/15/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Postal mail |
|
|
|
| 11/10/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 11/09/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Postal mail |
|
|
|
| 11/08/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 11/07/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 11/03/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 11/02/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
Servicemember |
|
|
| 11/02/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 11/02/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
Servicemember |
|
|
| 10/28/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
|
| 10/27/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
Older American, Servicemember |
|
|
| 10/26/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 10/20/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 10/20/2016 |
Yes |
- Other financial service
- Money order
|
|
|
Web |
Servicemember |
|
|
| 10/17/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 10/14/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
Servicemember |
|
|
| 10/13/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 10/12/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
Servicemember |
|
|
| 10/10/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
|
| 10/05/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
|
| 10/03/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|
| 10/01/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 09/28/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
|
| 09/23/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
|
| 09/22/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
Older American, Servicemember |
|
|
| 09/21/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|
| 09/16/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 09/12/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
|
| 09/09/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 09/09/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 09/09/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|
| 09/06/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 09/06/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 08/30/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|
| 08/29/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 08/26/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 08/26/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|
| 08/24/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|
| 08/22/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 08/22/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
|
| 08/22/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 08/21/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
|
| 08/19/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 08/18/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
|
| 08/18/2016 |
Yes |
- Other financial service
- Money order
|
- Lost or stolen money order
|
|
Phone |
|
|
|
| 08/18/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
Older American |
|
|
| 08/17/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Postal mail |
|
|
|
| 08/15/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 08/15/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|
| 08/12/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Postal mail |
|
|
|
| 08/10/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
Servicemember |
|
|
| 08/09/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
|
| 08/09/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 08/09/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 08/08/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 08/08/2016 |
Yes |
- Other financial service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
|
| 08/05/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 08/04/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 08/03/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 08/02/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|
| 08/01/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 08/01/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|
| 08/01/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
Older American |
|
|
| 07/27/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|
| 07/25/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 07/22/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
|
| 07/22/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
Older American |
|
|
| 07/19/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 07/19/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 07/18/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 07/15/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 07/14/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
Older American |
|
|
| 07/12/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 07/09/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 07/08/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|
| 07/08/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|
| 07/03/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
|
| 07/03/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 07/01/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
|
| 06/30/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 06/30/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American, Servicemember |
|
|
| 06/30/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 06/30/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
Older American |
|
|
| 06/30/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|
| 06/28/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|
| 06/27/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|
| 06/23/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 06/23/2016 |
Yes |
- Other financial service
- Money order
|
- Lost or stolen money order
|
|
Fax |
|
|
|
| 06/22/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 06/22/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 06/21/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 06/20/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
|
| 06/17/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 06/16/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
Older American |
|
|
| 06/13/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|
| 06/10/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
|
| 06/09/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
|
| 06/08/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 06/08/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
Older American, Servicemember |
|
|
| 06/07/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 06/06/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
|
| 06/03/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
Older American, Servicemember |
|
|
| 06/02/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
Older American |
|
|
| 06/02/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 06/02/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
Older American |
|
|
| 06/02/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
|
| 06/01/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 06/01/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
|
| 05/31/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Postal mail |
|
|
|
| 05/31/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
|
| 05/31/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
|
| 05/31/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|
| 05/27/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Referral |
|
|
|
| 05/27/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 05/27/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
|
|
| 05/26/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Servicemember |
|
|
| 05/25/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 05/25/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 05/23/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|
| 05/23/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Referral |
|
|
|
| 05/20/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 05/18/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|
| 05/18/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 05/17/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 05/16/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 05/16/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 05/13/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 05/13/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
Servicemember |
|
|
| 05/12/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 05/12/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
Servicemember |
|
|
| 05/12/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 05/12/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|
| 05/12/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 05/11/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 05/11/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
|
| 05/11/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 05/11/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
Older American, Servicemember |
|
|
| 05/10/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 05/10/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 05/09/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Referral |
|
|
|
| 05/08/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Incorrect/missing disclosures or info
|
|
Web |
|
|
|
| 05/06/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
Older American, Servicemember |
|
|
| 05/06/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
Older American |
|
|
| 05/05/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
Older American, Servicemember |
|
|
| 05/05/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
Older American, Servicemember |
|
|
| 05/05/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 05/05/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
Older American |
|
|
| 05/05/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 05/04/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|
| 05/04/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
Servicemember |
|
|
| 05/04/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
Servicemember |
|
|
| 05/03/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 05/03/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
Older American, Servicemember |
|
|
| 05/02/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 05/01/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Incorrect/missing disclosures or info
|
|
Web |
|
|
|
| 04/28/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
Older American |
|
|
| 04/28/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
Older American |
|
|
| 04/26/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
Servicemember |
|
|
| 04/25/2016 |
Yes |
- Other financial service
- Money order
|
|
|
Phone |
|
|
|
| 04/25/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
|
| 04/22/2016 |
Yes |
- Other financial service
- Money order
|
|
|
Web |
|
|
|
| 04/22/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Postal mail |
|
|
|
| 04/19/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 04/19/2016 |
Yes |
- Other financial service
- Money order
|
- Customer service/Customer relations
|
|
Postal mail |
|
|
|
| 04/19/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Postal mail |
|
|
|
| 04/19/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 04/12/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 04/12/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 04/11/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 04/11/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 04/11/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 04/11/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
Older American, Servicemember |
|
|
| 04/06/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 04/06/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 04/06/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Postal mail |
|
|
|
| 04/06/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 04/05/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Fax |
|
|
|
| 04/05/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
|
| 04/04/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 04/04/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
Older American |
|
|
| 04/04/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 04/04/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|
| 03/31/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
|
| 03/30/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 03/29/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
|
| 03/24/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|
| 03/22/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 03/22/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 03/18/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
|
| 03/15/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
Older American, Servicemember |
|
|
| 03/15/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Postal mail |
|
|
|
| 03/14/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
Older American |
|
|
| 03/14/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Postal mail |
|
|
|
| 03/12/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 03/11/2016 |
Yes |
- Other financial service
- Money order
|
|
|
Referral |
|
|
|
| 03/11/2016 |
Yes |
- Other financial service
- Money order
|
|
|
Phone |
|
|
|
| 03/10/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Referral |
|
|
|
| 03/10/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 03/08/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 03/05/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 03/04/2016 |
Yes |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 03/03/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
|
| 03/03/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 03/02/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 03/01/2016 |
Yes |
- Other financial service
- Money order
|
|
|
Referral |
|
|
|
| 02/29/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 02/29/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 02/27/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American |
|
|
| 02/25/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 02/25/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
Older American, Servicemember |
|
|
| 02/24/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|
| 02/23/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 02/23/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 02/23/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
Servicemember |
|
|
| 02/23/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
Older American |
|
|
| 02/23/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Referral |
|
|
|
| 02/19/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
Older American, Servicemember |
|
|
| 02/18/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Referral |
|
|
|
| 02/17/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 02/13/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 02/12/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 02/12/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Phone |
|
|
|
| 02/12/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
Older American |
|
|
| 02/12/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 02/12/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 02/11/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 02/11/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 02/08/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 02/05/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|
| 02/05/2016 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
Older American, Servicemember |
|
|
| 02/05/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 02/05/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
- Money was not available when promised
|
|
Phone |
Older American |
|
|
| 02/05/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
|
|
|