| 03/24/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
On XX/XX/2020, I initiated a transfer of {$10000.00} to my family in XXXX due to financial situation there are facing currently. I used XXXX XXXX XXXX service ( https : XXXX ) to transfer the money.
When doing the transfer I was promised that money deposited in XXXX bank account on or before XXXX XXXX. Today is XXXX XXXX and no money has been deposited and additional company is NOT responding. I tried contacting their phone and email lines but no response at all. The {$10000.00} has been debited from my XXXX XXXX account already last week but it has not made its ' way to XXXX bank account.
I am worried about that I may have lost {$10000.00} plus my family needs that money as soon as possible.
|
| 03/01/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
I did transaction of 1500 $ with XXXX. The amount deposited was less than the promised amount. The conversion rate used was less than what it was shown on the final transaction conversion page. They never sent email saying how much amount in XXXX will b deposited and looks like they take advantage of this. Contacted customer care and still waiting for resolution. They said it will b resolved. Will update. Its nearly a month and they keep giving unnecessary reasons. I did transaction on XXXX XXXX. The conversion rate shown was XXXX and it was displayed after the transaction was submitted from my end for which I have a copy.
|
| 08/29/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
I transferred {$2800.00} through XXXX on XX/XX/XXXX and the dollar exchange rate against XXXX was {$1.00} = Rs XXXX. As per them money suppose to available in XXXX on XX/XX/XXXX but amount available in my XXXX bank account in XX/XX/XXXX with the exchange rate {$69.00}.
When i complain then they told you selected indicative rate while transfer instead of Guaranteed rate ( fixed exchange rate ) but as i transferred several times through the same XXXX and i know very well how to transfer through XXXX.
Clearly they are cheating to customer.
|
| 08/06/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
I initiated remittance for XXXX USD on XX/XX/XXXX thru " XXXX - Money Dart Global INC '' company till now i did not get money to my XXXX bank account its been almost 10+ days and no response on request sent. Called Customer support no response. I sent multiple mails them and to their head office listed as Money Dart Global INC.
|
| 08/13/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Foreign currency exchange
|
|
|
Web |
|
|
|
| 03/26/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 08/06/2015 |
Yes |
- Money transfers
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
|
| 06/25/2015 |
No |
- Money transfers
- International money transfer
|
- Wrong amount charged or received
|
|
Web |
|
|
|
| 04/01/2014 |
No |
- Money transfers
- International money transfer
|
- Money was not available when promised
|
|
Web |
|
|
|
| 04/16/2013 |
Yes |
- Money transfers
- International money transfer
|
|
|
Web |
|
|
|