| 06/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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- Money was not available when promised
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|
Web |
Older American |
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Dolex Dollar Express inc. tried to to give him very important personal information like, my personal taxi identification, copy of social security card, copy of my identification, Proof of where I work, and place of birth. All this was suspicious, since they wanted this to be sent by XXXX, call dolex 's legal compliance department directly.on Friday XX/XX/2023, at three different times, Every time I talked to someone they changed their request, in the end they only said that they wanted a copy of my identification, It was the only thing I gave them and it was a Dolex Dollar Express Inc agency that did it directly.Counting the people who spoke explained to me that it was not their thing but the payer in the country of XXXX.and here they are based on the BSA law, what I send to my sister is an average of XXXX dollars to XXXX, which I withdraw directly from her XXXX XXXX account in the United States, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX whether by Dollex or the third payer in XXXX, and to this day I have not received my money back, nor do they want it deliver in I request an investigation of both companiesXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
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| 04/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
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|
Web |
|
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A money service was sent to a person in XXXX to a personal Bank account but the associate from the DolEx booth included a wrong digit in the bank account number and was sent to the wrong bank account. I went back to the XXXX location that same day XX/XX/2020 to inform them there was an error and the associate informed me that she would send in a cancellation notice and asked me to return the following day XX/XX/2020. Today when I went back she informed me that It has not been canceled because they can't and the only way to cancel is by getting ahold of the department of XXXX Banking. The person I tried sending the money to has contacted and has taken the steps needed for the cancellation and they were informed that the issues have to be resolved on the sender 's side since the error was made by the sender.
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| 06/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Web |
Older American |
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ID FOR COMPLAINT # XXXX Hours after I filed the complaint with the CFPB, XXXX XXXX XXXX XXXX XXXX XXXX XXXX eligible money, so that the person in my country could withdraw it, without giving a reason, or any investigation case number, not giving any explanation of the right or law, they withheld the money, I withdraw the complaint since everything was resolved resolved today XX/XX/2023.
if it is convenient to transfer these suspicions case to any investigation department that is interested in this case, to protect the consumer and avoid fraud or use of personal data in illegal illicit things. I agree, especially the payer in XXXX thanks.
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| 12/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Phone |
Older American |
|
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| 10/27/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 09/11/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 04/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
Servicemember |
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