Momnt Technologies, Inc. CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
07/14/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	TX 77006	Web
On XX/XX/XXXX, I entered into a contract to renovate my master bathroom. The merchant offered me a 0 % interest loan if paid in full in 6 months through their embedded financing. Momnt technologies at XXXX XXXX XXXX # XXXX, XXXX XXXX XXXXXXXX is the loan servicing company and XXXX XXXX at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX is the lender of credit. After I signed the contract 100 % of the funds were released to the merchant ( aka they were paid in full vs drawing on the loan as work was completed ). The way this was presented was extremely deceptive. Once the funds were released, the level of communication with the merchant dropped off significantly. My initial walk through didnt occur until XX/XX/XXXX and the demolition of my bathroom didnt occur until XX/XX/XXXX and only after I made several calls to the merchant to begin work. After the demolition, the crew disappeared and I made no less than 13 calls to the vendor between XX/XX/XXXX and XX/XX/XXXX to get commitment to come back to the job site, mostly with no response or no commitment to do any work. This is documented in the scheduled issues tab of my attached question tracker xls. On XX/XX/XXXX I called Momnt, the loan servicer, and opened a ticket XXXX. On XX/XX/XXXX, the merchant sent a plumber to complete the plumbing work which was extra cost to me ( that I paid directly to the subcontractor ) and explicitly excluded from the contract. On XX/XX/XXXX, Momnt closed my ticket with no resolution and with claims that they had tried to contact me ( which I had no missed calls or emails on record ) and despite the fact that XXXX of the contracted build back work had been started. On XX/XX/XXXX I sent an email again requesting that the ticket be reopened and reminding them of my initial request to either extent the loan or put the loan on hold and suspend interest accrual until the merchant actually made any kind of commitment to deliver. This correspondence is in attached email XXXX. On XX/XX/XXXX, I opened a second ticket with Momnt XXXX detailing the continued lack of response or commitment from the merchant to complete the work. This communication is attached in XXXX. Momnt had indicated as part of their agreement with the merchant that the Merchant is supposed to maintain contact with the customer and that Momnt is there to work with me to ensure this is happening. However neither party is holding up their end of the deal and I am now faced with paying off a loan for services that have not been delivered and losing any kind of leverage I may have or accruing interest and making payments on the loan. On XXXX, the merchant did send XXXX person to begin tile work. After 2.5 days that individual disappeared and has not returned as of yet. They have also not returned multiple requests for scheduling any further work or delivering the materials I have paid for. The full communication with the merchant is detailed in my question tracker spreadsheet in the questions tab and the punchlist tab details the work done to date vs yet to be completed. Additionally, Momnt has provided 0 customer support in terms of resolving this issue. They do not respond to emails to their support email and their phone support is difficult to get a hold of. It seems that their representatives are always busy and when you select the option to receive a call back, they never cal you back. Also, you cant wait on hold as after a while they force you to select the call back option. You have to keep trying and hope to get lucky to get a person on the phone. When that happens, the only updates I get are that the ticket is open, in progress with no updates and no date for resolution, all the while I am accruing interest that is coming due next month. On XX/XX/XXXX I called and request a call back which I got 0. On XX/XX/XXXX I called 4X before getting a person who told me ticket was in progress. On XX/XX/XXXX I called 3X with no answer before requesting a call back which I got 0. I called again on XX/XX/XXXX with no answer and then twice on XX/XX/XXXX, 1 time for each ticket with no updates. I also called XXXX XXXX twice and they directed me back to Momnt both times. At this point, I feel like I have been scammed all the way from the merchant to the servicing company.
01/23/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	VA 22182	Web	Servicemember
I got the {$4500.00} loan from Momnt ( https : //www.momnt.com/ ) when I signed up for medical treatment at in XXXX, MD . When the medical treatment became obvious to me that it was a scam, I reported them to XXXX and they agreed to give me a full refund if I dropped my complaint. I agreed. The loan was forgiven immediately, but I had already made four {$250.00} payments on the loan. I waited a few months for my {$1000.00} refund, when I never received it, I began calling their customer support. In XXXX, I called them and spoke to a manager ( I didn't record his name ) and he agreed that the money was owed and that it would take up to two weeks to process it. After three weeks on XX/XX/XXXX, I called customer support again and talked with a woman by then name of XXXX ; she confirmed that the refund was owed and promised to call me back when she knew why it was not issued. She never called me back. On XX/XX/XXXX, I called customer support again. This time I spoke with XXXX who also confirmed the refund was owed but that the system that processed these refunds was down and that it may take months to repair. She told me an email would be sent when it was fixed. It does not take months to fix a system. I wonder if they business is failing, and they are holding on to not only my money but others owed to delay their demise. Whatever, I am being mistreated, probably illegally, by this lending company, Momnt.
08/09/2023	Yes	Debt collection I do not know	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	GA 302XX	Web	Servicemember
XX/XX/20XXXX XXXX XXXX XXXX XXXX XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX GA XXXX ( XXXX ) XXXX THE MANAGER XXXX XXXX ( XXXX ) XXXX REFUSES TO ACCEPT I CANCELLED WITHIN XXXX DAYS VIA THE TELEPHONE. AT THIS TIME XXXX AND HIS FINANCE COMPANY MOMNT ARE REPORTING TO THE CREDIT BUREAU THAT I OWE THEM {$15000.00} FOR A SHOWER THEY NEVER INSTALLED. THE SALESMAN CAME TO MY HOME OFFERING FREE CONSULTATION FOR SHOWER/BATHROOM INSTALLATION AND STATED IF I DECIDE THIS PROJECT IS NOT FOR ME CALL THIS NUMBER AND CANCEL OR CALL HIS CELL AT ( XXXX ) XXXX. THIS SALESMAN 'S NAME IS XXXX. I CALL TOLD XXXX I DECIDED THEIR PRODUCT WAS NOT FOR ME, AND I WANT TO CANCEL WITHIN XXXX DAYS TIME HE STATED. HE TOLD BE THAT I PUT HIM IN A BAD POSITION AND HE WOULD GO AHEAD AND CANCELL. HOWEVER, XXXX XXXX XXXX XXXX XXXXXXXX AND THEIR FINANCE COMPANY MOMNT CREATE AN ACCOUNT AND START BILLING ME AND REPORTING ME TO THE CREDIT BUREAUS FOR NON-PAYMENT. I REPORTED THEM TO THE XXXX XXXX XXXX AND WAS ONLY ASSIGNED A CASE # CID : XXXX.
11/15/2023	Yes	Checking or savings account Checking account	Managing an account Cashing a check	MD XXXXX	Web	Older American, Servicemember
I was receiving XXXX treatment from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX account # XXXX Checks were made out for Momnt account and the check were cashed and XXXX XXXX Closed with completing the treatment. I received a letter from XXXX XXXX stating I can get a refund, But they never forwarded the check to Momnt they cashed them. Now I can't get a refund. XXXX check from XXXX XXXX XXXX XXXX for XXXX a piece. Total XXXX The check were cashed at XXXX Bank by someone name XXXX.
03/02/2023	Yes	Credit card or prepaid card Government benefit card	Problem with a purchase or transfer Charged for a purchase or transfer you did not make with the card	GA 30349	Web
my social security number [ credit card ] was used and I received NO benefit. This is proof of fraudulent activity ( unauthorized use of credit card ) on behalf of XXXX XXXX XXXX. Application ID # XXXX Adverse action against a consumer is AGAINST THE LAW according to the EQUAL CREDIT OPPORTUNITY ACT which is codified in 15 USC 1691c
01/24/2024	Yes	Payday loan, title loan, personal loan, or advance loan Installment loan	Charged fees or interest you didn't expect	FL 33126	Phone	Older American

01/23/2024	Yes	Payday loan, title loan, personal loan, or advance loan Installment loan	Problem with additional add-on products or services	AZ XXXXX	Web

01/03/2024	No	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	FL 33472	Web

12/18/2023	Yes	Payday loan, title loan, personal loan, or advance loan Installment loan	Problem with the payoff process at the end of the loan	GA 30252	Phone

11/09/2023	No	Payday loan, title loan, personal loan, or advance loan Personal line of credit	Problem with additional add-on products or services	CO 81329	Web	Older American, Servicemember

07/26/2023	Yes	Payday loan, title loan, or personal loan Installment loan	Problem with the payoff process at the end of the loan	VA 23112	Web

06/22/2023	Yes	Money transfer, virtual currency, or money service Traveler's check or cashier's check	Problem with customer service	GA 30228	Postal mail

01/31/2023	Yes	Credit card or prepaid card Store credit card	Other features, terms, or problems Other problem	VA 23693	Phone	Older American