| 02/27/2018 |
Yes |
- Debt collection
- Credit card debt
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- Communication tactics
- Used obscene, profane, or other abusive language
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Web |
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XX/XX/XXXX contacted by XXXX XXXX # XXXX employed by Mirand Response Systems regarding collection of a XXXX XXXX overdraft of {$700.00}. The associate was extremely rude and used communicative tactics that were definitely out of compliance as well as bullying verbage.
XX/XX/XXXX contacted by XXXX XXXX # XXXX employed by Mirand Response Systems regarding collection of {$700.00} overdraft. Once again the same young lady was EXTREMELY rude with her verbal tactics. She asked me questions that I answered without hesitation but was not happy with me stating I was paying the debt directly to the bank. She commenced to state " it's too early for you to be this rude ''. I hung up and called back and specifically asked XXXX for a Manager. I was forwarded to XXXX XXXX XXXX # XXXX who informed me he was not a Manager, but a supervisor. I clarified his statement by saying " A floor Supervisor is a Lead, not a Manager '' and I requested a Manager once again. XXXX XXXX stated the Manager, XXXX XXXX, was not available and would call me back. Due to the fact that he was also tiptoeing on the line of lack of professionalism, I requested to speak to Human Resources or the individual with stature above him that was currently present and was again denied. XXXX stated that the company protocol was to speak to a manager before anyone else. When I reconfirmed there was still no Manager per his advisement so I needed to speak to a higher ranked individual, he repeated company protocol. I then asked XXXX XXXX # XXXX what date was the quoted handbook created, updated or revised he could not answer me and began to state I'm asking for information that has nothing to do with my debt. When I asked XXXX why he couldn't process my complaints, he stated a Manager has to do that which I know to be incorrect as a former XXXX XXXX in the XXXX XXXX of a XXXX XXXX XXXX. I plan on filing a lawsuit against this company in the near future as well as filing additional complaints with the XXXX XXXX XXXX and The Attorney General.
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| 04/20/2020 |
No |
- Debt collection
- I do not know
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- Communication tactics
- You told them to stop contacting you, but they keep trying
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Web |
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I was contacted by XXXX XXXX repeatedly ( probably over 2 dozen times ) about debt owed by my deceased mother ( amount : {$520.00} ). I am not legally next of kin as my parents were still married at the time of her death. She passed away on XX/XX/2020. In order to get them to stop pestering me, I emailed XXXX XXXX and informed them that she had passed away, that I am not legally next of kin, and that I wanted them to cease all communication on XX/XX/2020. I attached a scan of a certified death certificate.
They responded on XX/XX/2020, and demanded that I go to the nearest branch location with an original death certificate.
I emailed back the same day and repeated : I am not legally next of kin, and I do not have an official death certificate, just a scan.
They continued harassing me, sending me weekly debt collection attempts. Frustrated, I finally wrote " wrong address, return to sender '' on the mail received and sent it back. It was addressed to my mother, thus it was true : they had the wrong address ; she never lived at my home.
The letters stopped for a while after that, but today I received ( addressed to my mother, again at my address where she never lived ) an attempt to collect a debt from Mirand Response Systems. XXXX was fully aware that my mother did not live at this address, and never had, that she was deceased, that I did not want to be contacted, that I did not have a certified copy of the death certificate, and even had record of the legal next of kin ( name and mailing address which was listed on the death certificate I sent them ) .XXXX should have given this information to Mirand when hiring them to attempt to collect the debt. Mirand included ALL of the details of my mother 's debt in the correspondence. This is not permitted per the FTC. They have no legal right to contact me, discuss the details of her debts with me, or collect the debt from me.
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| 02/23/2022 |
Yes |
- Debt collection
- Other debt
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- Communication tactics
- Frequent or repeated calls
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Web |
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During the week of XX/XX/2022 I have received multiple calls from the Mirand Response Systems which is based in XXXX, I reside in XXXX The representatives that have contacted me on several occasions have been repeatedly XXXX and XXXX. I have asked several times to have any information sent to me in writing via mail and the representative 's response was did you hear what I said ; at which time I requested to speak with her supervisor. She placed me on brief hold followed by a woman by the name of XXXX XXXX getting on the line at which time I informed her that he representative was extremely XXXX to me when I asked that any communication be sent to me in writing via mail ; then XXXX XXXX became extremely XXXX and I politely asked to speak with her supervisor and she stated that she does not have a supervisor and I stated that everyone has some in command above them, XXXX XXXX then stated that her supervisor was not available I requested to have the supervisor 's name and phone number or be transferred to her voicemail and was informed that I could be transferred. XXXX XXXX then hung up on me. I called back and spoke to a gentleman and when I asked to speak to the supervisor in charge of XXXX XXXX he then stated that he would transfer me to XXXX XXXX which I responded with I have a complaint against XXXX XXXX why would I want to be transferred to her and I am requesting to speak with a supervisor why is this such a difficult task.
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| 06/14/2016 |
No |
- Debt collection
- I do not know
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- Communication tactics
- Threatened to take legal action
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Web |
Servicemember |
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Representative called asked for my spouse, stated they were not available, asked if I was me, I said yes who is this, they refused to state business name, said it was a personal financial matter, I again asked who they were, he refused said they had all XXXX digits of my SSN and I asked how, he refused to answer who they were. Told me to " take care of my financial issues '' and hung up!
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| 01/23/2018 |
Yes |
- Debt collection
- Other debt
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- Communication tactics
- Frequent or repeated calls
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Web |
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I get repeated telephone calls regarding a debt that is several years old, I included all of my debts in a Bankruptcy during 2016. I have no idea why these Reps are calling me.
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| 10/05/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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amount was XXXX and attempted to collect XXXX
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| 03/17/2015 |
No |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- Improper contact or sharing of info
- Talked to a third party about my debt
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Phone |
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| 03/13/2015 |
Yes |
- Debt collection
- I do not know
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- Communication tactics
- Frequent or repeated calls
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Web |
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| 03/06/2014 |
Yes |
- Debt collection
- I do not know
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- Improper contact or sharing of info
- Contacted me after I asked not to
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Web |
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| 02/17/2014 |
No |
- Debt collection
- I do not know
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- Communication tactics
- Called after sent written cease of comm
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Web |
Servicemember |
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| 01/09/2014 |
No |
- Debt collection
- I do not know
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- Communication tactics
- Frequent or repeated calls
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Web |
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