| 01/24/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Payday loan
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- Money was taken from your bank account on the wrong day or for the wrong amount
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Web |
Servicemember |
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Texas Star and XXXX XXXX was authorized to take out one payment of {$130.00} biweekly on Fridays. Wednesday, XX/XX/2023, Texas Star and XXXX XXXX, specifically XXXX XXXX, took three different payments totaling {$790.00}. Transaction # XXXX {$520.00}, Transaction # XXXX {$130.00} Transaction # XXXX {$130.00}. These transactions were unauthorized for the date and the amount. XXXX XXXX took it upon herself to pay my loan off and drain my bank account without notice. I was behind by one payment. I tried reaching out to XXXX XXXX and Texas Star several times with no answer or response. However, XXXX XXXX reached out a few times and left multiple very rude voicemails and texts messages, but claimed to never receive my texts and calls concerning my payments. This matter was handled very unprofessionally considering the content of the texts and voicemails left, as well as the sudden and unexpected payments taken from my account. I have been very cooperative and on time with all of my payments. When I called to talk to XXXX she was fumbling for words and unsure how to respond. She said they took it upon themselves to pay the loan off in full. I was told the only way to get my money back was to resign for another loan. That was not an option for me considering this loan was so close to being paid off and such a high interest rate. The only reason this was done was to get me to resign another loan so they will have more sales. This whole matter was extremely unprofessional, unethical, and very disrespectful.
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| 06/28/2018 |
No |
- Credit card or prepaid card
- Government benefit card
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Web |
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Can a loan company take out money from your government benefits? On XX/XX/XXXX this loan company took out {$450.00} from my benefits. Is that legal in texas?
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| 06/30/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
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- Problem with the payoff process at the end of the loan
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Phone |
Servicemember |
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| 08/29/2017 |
Yes |
- Debt collection
- Payday loan debt
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- Threatened to contact someone or share information improperly
- Contacted you after you asked them to stop
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Web |
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| 11/12/2016 |
Yes |
- Debt collection
- Payday loan
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- Communication tactics
- Frequent or repeated calls
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Web |
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