| 06/18/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Im writing to complain about what I perceive to be deceptive and unethical business practices at XXXXXXXX XXXX XXXXXXXX, Producing Manager, XXXX XXXX and Loan Officer, XXXX XXXX.
On XX/XX/XXXX I filled out an application for a home loan on MiLends website ( which claims to offer real loans for real people ) and was contacted shortly after by XXXX XXXX. I answered questions for XXXX and authorized a hard pull of my credit report. MiLend was one of three applications I filled out that day. On XX/XX/XXXX XXXX presented me with the two offers below ] : Option 1 Rate : XXXX Payment : {$1400.00} Cash to Close : {$10000.00} ( including down payment and escrows ) Option 2 Rate : XXXX Payment : {$1500.00} Cash to Close : {$9000.00} ( including down payment and escrows ) I told him I preferred option 2. On XX/XX/XXXX I requested an estimated fee breakdown so I could compare my offers. XXXX told me hed send me the Loan Estimate. Before making my final selection I requested a Good Faith Offer which I understood to be an official offer based on the information I provided. I know the application is not actually approved until all supporting documentation is provided but I was under the impression that the offers extended to me were real based on them reviewing my credit and stated debt/income information. XXXX informed me as of XXXX the Good Faith Offer has been replaced with the Loan Estimate and he sent that to me. To be reasonably sure I was good to go before calling the other offers to tell them Id selected someone else, I asked XXXX over the phone as long as I can provide supporting documents for the information Ive claimed on my application, Im approved, right? We will proceed to closing? Youve reviewed my credit and were all good there? XXXX answered yes and even backed this up in an email, Really the only thing that can change on mine { end } is the rate and subsequent credit { {$2000.00} lender closing costs credit offered by miLend } since it is contingent on the market.
I ultimately choose MiLend over the other offers I received based on this assurance.
On XX/XX/XXXX I was contacted by XXXX XXXX, the Senior Processor, who requested the first batch of supporting documents.
XXXX IRS tax extension- I need the actual form that was filed, I can not use screen shots unfortunately Full XXXX and XXXX tax returns without any redacted information- currently your social is redacted on both years and we can not accept that Your Earnest money was paid out of a business account : o I need all pages of this statement- currently missing pages 3-5 o Please also provide XXXX statement ( all pages ) o Proof that you have ownership in this business to use the assets 2 most recent full bank statements ( all pages ) for the account you will be using for your funds to close- we can not use transaction summaries o Please tell me what the deposits for XXXX XXXX are?
Do either of your current properties have an HOA? If so, please send me the most recent HOA statement or account ledger Do you have the current leases for any of your tenants? The ones I have are all expired Quote for the homeowners insurance you have chosen I provided her all these things/answers, except the homeowners insurance quote, by the next day, XX/XX/XXXX.
Later that evening, which was three and half weeks after I accepted XXXX offer and decided to proceed with MiLend, XXXX called me at XXXX to tell me my length of credit history was not satisfactory and I was not approved for the loan that was offered. His suggested solution was for me to get added to a family members credit card as an authorized user as a means of quickly boosting my credit. I was totally shocked. My credit sore and length of credit had been known to MiLend since the day I authorized the hard pull. I could not believe I was just now hearing, after supplying a large amount of my very personal, sensitive financial documents, that I was being denied on the grounds of my credit length.
On XX/XX/XXXX I reached out to XXXX manager, XXXX XXXX, who gave me the run around but seemed to tell me the same thing. I asked how it could be that I was initially made an offer but that it could later be reneged when none of the information has changed. He did not give me a clear answer. He also reiterated the suggestion I get added to a family members credit card and when I asked him what that says about me and my credit worthiness, he didnt have an coherent answer for that either.
I feel like I was purposefully misled about the status of my application for the three and half weeks this went on and Im appalled at MiLends carelessness with my time and apparent disregard for ethical business practices in suggesting a way to artificially boost my credit.
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| 01/04/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Contacted MiLend Inc in XXXX, GA back in XXXX of 2017 of securing a mortgage through them. Spoke with a young girl named XXXX who was new with the company. Explained our circumstances of what we were looking for in our loan. She seemed to tell me everything I wanted to hear. We had a fresh appraisal and wanted to use that and not pay for another, " no problem I heard ''. Wanted a interest rate for a 15 year fixed at 3.5 %, yup we can do that as long as everything with you checks out. Both my wife and myself have over a 750 credit score and should yield some of the best rates. Having a credit history of paying mortgages for over 30 years with not ever making a late payment was also another attribute as to our risk factor. Then the phone call in the 11th hour. We have to pay for another appraisal, ok we '' re not happy but we '' ll go along with it. Oh yeah the 3.5 % interest rate is now 4.25 % with a lame excuse of we were only borrowing {$90000.00} and loans under {$100000.00} have to pay more to make it worth it to their investors. Closing costs that were said to be approximately {$2000.00} are now inflated to over {$4000.00}. When I called to talk to a supervisor I was given a run around. At that point we pulled the plug on them. I can only say a deceitful company, shame on them.
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| 03/13/2017 |
Yes |
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- Credit decision / Underwriting
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Web |
Older American |
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Milend Corp refinanced over a year ago. Was contacted by broker rep XXXX stating he took over files and wanted to see if he could help with another loan. Advised not now, but he started asking all kinds of questions as to what changed, and when he asked if I knew what my credit score was I said yeas, but I insisted he not pull a report as I had too many inquiries from the past. he said he would not and had enough to go on, still told them not now, did not listen..Hours later was notified that a credit hard was pulled, he did it anyway, and come to find out he pulled my wife 's too and she never talked to him.Now I am banged with another credit pull. He lied about his company and stated they hold the loan ad they do not, it was sold 2 months after settled. Spoke to Vice President of Milend, defended this XXXX, and made me feel like I am the liar. well they record conversations, check it. I insisted he be fired and lose his license as I am sure he has done this before to others, very unethical. I refuse to be scammed and lied to on such a serious matter I am now flooded with mortgage offers from this pull.
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| 09/07/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Credit decision / Underwriting
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Web |
Older American |
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I wanted to refinance my condo. I was contacted by MiLend Phone number XXXX they are located at XXXX XXXX XXXX XXXX, # XXXX, XXXX, GA XXXX My contact name is XXXX.After weeks of supplying documents and paying for an appraisal, I was refused the loan.
The grounds were I did n't live In my condo? And. this condo they say is an investment property and they could offer an investment mortgage at a percentage point higher. I needed to prove I live there. I provided proof from the borough showing no rental occupancy, from my voter registration card showing I lived in this condo, from my tax return showing the mortgage payments and interest were takien off my tax return as a personal home. I do not think it is fair that I was refused the loan After providing so much proof I live there.
My credit scores are in the low XXXX He should n't of had me pay an appraisal fee first.
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| 01/25/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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I contacted Milend Inc. to ask about the current interest rates they offer on mortgage loans. The individual I spoke with had taken information in order to give me an " accurate quote '' on interest rates. After several weeks I receive a letter from Milend informing me that an application for a mortgage loan has been applied. I never made any intent to pursue anything including an application or loan with the company. I specifically mentioned that I only want to know the current interest rates provided by Milend at the time.
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| 09/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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| 06/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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| 07/23/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Referral |
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| 06/27/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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| 03/18/2014 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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| 11/11/2013 |
No |
- Mortgage
- Reverse mortgage
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- Credit decision / Underwriting
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Web |
Older American |
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