Mezu, Inc CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via
12/01/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	IL 60527	Web
On XX/XX/XXXX, My account with the service " Mezu '' was locked for some kind of fraud suspicion. Since that time I have had no access to my account, which precludes me from sending or receiving money, and more importantly reviewing the account statements and also getting any owed refunds from cancelled transaction and stored balances. At the time of my account being locked, I had multiple pending transactions totaling under {$500.00}, and a small amount of money physically in my Mezu account, less than {$1.00}. I have attempted to correspond with the company via email and telephone to get an explanation as to what exactly happened, and more importantly an account statement so I know whether or not they owe me a refund. Via telephone I have left messages and had no response. Via email, I have re ceived mostly form letters, and have been provided with no real answers. While the concept of a payment app like this, that does not sell your personal data and is focused on privacy is great, unfortunately the customer service is horrible and in the end, makes the experience very unpalatable. I will be left, at least for the time being, to use apps like XXXX, XXXX XXXX, and possibly XXXX. Fortunately it seems that Mezu is associated with a FDIC insured bank, so I hope that this CFPB complaint will be able to help me. As per the mezu.com website, " The Mezu program is sponsored by XXXX XXXX XXXX XXXX, member FDIC, to which Mezu ( NA ), Inc. ( NMLS ID No. XXXX ) is a service provider. ''
07/14/2023	No	Money transfer, virtual currency, or money service Mobile or digital wallet	Problem adding money	CA 94509	Web
XX/XX/2023 I added XXXX to my XXXX XXXX XX/XX/2023 I wanted to transfer {$140.00} to my XXXX XXXX from XXXX and it was declined XX/XX/2023 I tried again with a different amount {$140.00} and it declined. XX/XX/2023 I Called the card services and they took the block off and said I could use it again to transfer. XX/XX/2023 I tried to transfer again to XXXX XXXX from XXXX and it declined XX/XX/2023 I call the card service again and now theyre telling me that my card has been deactivated!!!! I need my money now!!! Everything I tried to do is in my name so I dont know why I would have problems transferring any money to my accounts that have my name all over them!!!! Nobody has helped me with this and I just want and need my money. The card support service just tells me the same thing and thats to go on the website and email support so they can help. I dont have time for waiting anymore. Ive had trouble with this XXXX by XXXX XXXX XXXX the very first day I opened an account. Theyre horrible service an Ill never recommend them. Oh and this isnt the end of it, I cant get into the app now all of the sudden!!! XXXX this company XXXX!