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I sent extra payments in an effort to pay the loan off early. The payments were not consistently processed in a timely fashion. The interest/principal allocation does not appear to be consistent with the loan agreement. I have asked for my account to be reviewed to ensure proper allocation of ALL of my payments. On or around XX/XX/2023, my credit card was no longer being charged the monthly payment. I have been receiving paper payment requests via USPS even though the loan agreement REQUIRED automatic payments. I even received at least one telephone call attempting to collect on the debt. Dates for phone calls include : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX The call attempting to collect on the debt was on XX/XX/XXXX XXXX XXXX When I asked for the account review, there was a third party contractor working for Medplan Credit I was speaking with. I was told that my concerns would be forwarded to senior management and I could expect a call. I received no such call. There was even one month when the payment was refunded to my credit card for some unknown reason.
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