Medical & Professional Collection Services, Inc. NC. CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
05/04/2018 Yes
  • Debt collection
  • Medical debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • IN
  • 476XX
 Web
Medical and Professional Collection Services ( MPCS ), a third-party debt collection agency, conducting business in the State of Indiana and County of XXXX, XXXX XXXX XXXX XXXX, XXXX, IN. XXXX, has violated certain acts of the FDCPA and UDAAP in their attempt to collect an alleged medical debt from me. The following is an introduction to the known violations : FDCPA 806. Harassment or Abuse A debt collector may not engage in any conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with the collection of a debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section : ( 6 ) Except as provided in section 1692b of this title, the placement of telephone calls without meaningful disclosure of the caller 's identity. 807. False or misleading representations A debt collector may not use any false, deceptive, or misleading representation or means in connection with the collection of any debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section : ( 2 ) The false representation of -- ( A ) the character, amount, or legal status of any debt ; or ( B ) any services rendered or compensation which may be lawfully received by any debt collector for the collection of a debt. ( 4 ) The representation or implication that nonpayment of any debt will result in the arrest or imprisonment of any person or the seizure, garnishment, attachment, or sale of any property or wages of any person unless such action is lawful and the debt collector or creditor intends to take such action. ( 5 ) The threat to take any action that can not legally be taken or that is not intended to be taken. ( 8 ) Communicating or threatening to communicate to any person credit information which is known or which should be known to be false, including the failure to communicate that a disputed debt is disputed. ( 10 ) The use of any false representation or deceptive means to collect or attempt to collect any debt or to obtain information concerning a consumer. ( 11 ) The failure to disclose in the initial written communication with the consumer and, in addition, if the initial communication with the consumer is oral, in that initial oral communication, that the debt collector is attempting to collect a debt and that any information obtained will be used for that purpose, and the failure to disclose in subsequent communications that the communication is from a debt collector, except that this paragraph shall not apply to a formal pleading made in connection with a legal action. 808. Unfair Practices A debt collector may not use unfair or unconscionable means to collect or attempt to collect any debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section : ( 1 ) The collection of any amount ( including any interest, fee, charge, or expense incidental to the principal obligation ) unless such amount is expressly authorized by the agreement creating the debt or permitted by law. ( 8 ) Using any language or symbol, other than the debt collector 's address, on any envelope when communicating with a consumer by use of the mails or by telegram, except that a debt collector may use his business name if such name does not indicate that he is in the debt collection business. UDAAP Likewise, all the aforementioned FDCPA violations qualify as violations under the Unfair, Deceptive, or Abusive Acts or Practices. The following is a chronicle of the communications and details of the violations made by MPCS : After receiving a notice from MPCS dated, XX/XX/XXXX ( See Exhibit 1A ), showing I owed one account ( as evidenced throughout the body of the letter using the singular tense, account ), totaling, {$1000.00}, I telephoned MPCS on XX/XX/XXXX at approximately XXXX XXXX and spoke with a representative who identified herself using an alias as, XXXX XXXX ( FDCPA 807. False or misleading representations ( 10 ) The use of any false representation or deceptive means to collect or attempt to collect any debt or to obtain information concerning a consumer. ). I had to inquire about the details of the alleged debt as the letter did not disclose the specifics. I had advised her that I was not certain these charges were legitimate, and it was my understanding that insurance should have paid. I inquired if the account had been reported to the credit reporting agencies and she confirmed that it had not and would not until the end of XX/XX/XXXX. She explained this is due to the Federal law that requires a 180-day waiting period. Later, I received another letter from MPCS dated XX/XX/XXXX ( See Exhibit 1B ). This letter did not disclose the original creditor and it was indicating that they were now attempting to collect multiple accounts ( as evidenced throughout the body of the letter by using the plural tense, accounts ). The balance on this letter was higher than the balance noted on the first letter, Exhibit 1A. To support MPCSs efforts to embellish the extent of the alleged debt and the number of accounts, MPCS cites, RE : Various Creditor ( s ) in the opening of the letter which gives a false impression they are attempting to collect on behalf of multiple creditors. Never has it been communicated or supported that MPCS was attempting to collect more than one alleged debt/account and never has it been communicated that MPCS was attempting to collect on behalf of more than one creditor ( FDCPA 807. False or misleading representations ( 2 ) The false representation of ( A ) the character, amount, or legal status of any debt ; or ( B ) any services rendered or compensation which may be lawfully received by any debt collector for the collection of a debt. ). In addition, this same letter, ( See Exhibit 1B ) dated XX/XX/XXXX, contains several misleading and deceptive statements. Below are the specific citations that support MPCSs devious statements : Citation 1 : On the instruction of our client, we are going to send your accounts to our attorney for collection. Retort 1 : From the looks of this letter, it appears to be a template, cookie-cutter like letter which raises the question, did their client or Various Creditor ( s ) truly review this/these account ( s ) and give specific direction on this account ( s ) to place the alleged account ( s ) with an attorney? Furthermore, MPCS is very specific in stating their intended action to send this account ( s ) to an attorney for collection. This is action MPCS never intended to take at the time this letter was sent as the account ( s ) has not been sent to an attorney ( FDCPA False or misleading representations ( 4 ) The representation or implication that nonpayment of any debt will result in the arrest or imprisonment of any person or the seizure, garnishment, attachment, or sale of any property or wages of any person unless such action is lawful and the debt collector or creditor intends to take such action. ( 5 ) The threat to take any action that can not legally be taken or that is not intended to be taken. ) Citation 2 : These accounts will be sent to our attorney within 10 days from the date of this letter Retort 2 : This is a very specific action with a very specific timeframe that MPCS states they intend to take. This action did not and has not occurred. MPCS never intended to take such action or action within this timeframe ( FDCPA False or misleading representations ( 4 ) The representation or implication that nonpayment of any debt will result in the arrest or imprisonment of any person or the seizure, garnishment, attachment, or sale of any property or wages of any person unless such action is lawful and the debt collector or creditor intends to take such action. ( 5 ) The threat to take any action that can not legally be taken or that is not intended to be taken. ) This action of threatening to place the account ( s ) with an attorney for collection is not consistent with the context of the relatively new Federal law that requires the suspension of credit bureau reporting on medical debt for 180 days to allow insurance time to pay out and the insured ample time to research and dispute uncovered charges. Citation 3 : The letter is signed by XXXX XXXX. Retort 3 : Using an alias is a form of deception and is illegal in some jurisdictions. In addition, the question is raised, does XXXX XXXX have the authority and capacity at MPCS to make the decision to assign accounts to an attorney for collection? ( FDCPA 807. False or misleading representations ( 10 ) The use of any false representation or deceptive means to collect or attempt to collect any debt or to obtain information concerning a consumer. ) Within both letters used by MPCS as referenced in Exhibit 1A and 1B, MPCS provided an enclosed return envelope in which they gave instructions to enclose payment and return to MPCS. The return envelope MPCS provided has MPCSs full and complete name, Medical & Professional Collection Services , Inc. ( See Exhibit 2A ) with a return name and address section in the upper left-hand corner that, if completed per USPS standards, would bear my name and address ( FDCPA 808. Unfair Practices ( 8 ) Using any language or symbol, other than the debt collector 's address, on any envelope when communicating with a consumer by use of the mails or by telegram, except that a debt collector may use his business name if such name does not indicate that he is in the debt collection business. ). MPCS is aware of this regulatory expectation as evidenced by referencing the envelope in which the letter and return envelope were enclosed ( See Exhibit 2B ). I called MPCS and spoke with XXXX XXXX on Friday, XX/XX/XXXX at approximately XXXX XXXX. When I telephoned MPCS, the mini-miranda was not cited by any person or means ( FDCPA 806. Harassment or Abuse ( 11 ) The failure to disclose in the initial written communication with the consumer and, in addition, if the initial communication with the consumer is oral, in that initial oral communication, that the debt collector is attempting to collect a debt and that any information obtained will be used for that purpose, and the failure to disclose in subsequent communications that the communication is from a debt collector, except that this paragraph shall not apply to a formal pleading made in connection with a legal action. ). When I asked XXXX if this alleged debt had been reported to the credit reporting agencies, she confidently confirmed, without pause, that it had in fact been reported to the credit reporting agencies. After pressing XXXX several times and XXXX remaining firm and confident that it had been reported, she eventually reported that it had not yet been reported and would not report until the end of XX/XX/XXXX. When I questioned XXXX why she was so adamant and misleading to me about the credit bureau reporting, she claimed that she did not actually say that it had been reported, which was untrue. XXXX misrepresented the credit reporting status of this account ( s ). XXXX did confirm the account ( s ) had not been sent to an attorney for collections ( FDCPA 807. False or misleading representations, ( 8 ) Communicating or threatening to communicate to any person credit information which is known or which should be known to be false, including the failure to communicate that a disputed debt is disputed. ). On XX/XX/XXXX at approximately XXXX XXXX, I sent an email to MPCS citing all regulatory concerns I have listed here within this complaint ( See Exhibit 3 ). Later, this same day, I telephoned MPCS and spoke with a female employee and let her know that I sent the email to XXXX and she confirmed that management reviews that email address daily and that it would be reviewed. In this email, I requested that a representative of authority contact me by email or phone within 3 business days for MPCS to provide a response and solution to the cited issues. On XX/XX/XXXX at approximately XXXX XXXX, XXXX XXXX telephoned me using a blocked number ( See Exhibit 5 ) ( FDCPA-806. Harassment or Abuse, ( 6 ) Except as provided in section 1692b of this title, the placement of telephone calls without meaningful disclosure of the caller 's identity ). XXXX did cite the mini-miranda however she was very guarded in her communication and would not tell me anything other than MPCS management is reviewing as a dispute and I will receive a letter within 3 days. I asked if the account has been reported to the credit reporting agencies and she would not answer the question and again stated that I will receive a letter within 3 days. After not receiving a letter or any other communication after 6 days, I sent a follow up email again to MPCS on XX/XX/XXXX at approximately XXXX XXXX ( See Exhibit 3 ) and advised that I have not received the letter they promised to send and gave them until XXXX XXXX on XX/XX/XXXX to respond or I would be escalating my concerns. I have not received any letter or other communication from MPCS as they promised, to date. In addition to what has been cited above, and in my research, I did not identify any court cases over the last 8 years where MPCS was the plaintiff in the State of Indiana and the County of XXXX, where MPCS and its hired attorney filed suit for anything close to the balance of the alleged balance of {$1000.00} they are attempting to collect from me. The smallest amount I could locate that MPCS filed suit on was approximately {$4000.00}. This supports that they never had any intention of following through with their specific threat of placing this account ( s ) with an attorney for collections. MPCS is charging interest on the alleged debt ( s ) in which they are attempting to collect from me. Nowhere that I have seen has MPCS indicated any interest rate disclosures that would support MPCS in charging interest ( 808. Unfair Practices ( 1 ) The collection of any amount ( including any interest, fee, charge, or expense incidental to the principal obligation ) unless such amount is expressly authorized by the agreement creating the debt or permitted by law ). Lastly, collection agencies are required to be licensed in the State of Indiana. The Indiana Secretary of State oversees the administration and complaints of license holders. It was found that the Indiana Secretary of State declared MPCS as not authorized to be conducting business within the first part of 2018 ( See Exhibit 4 ). Consequently, any telephone collection calls made, collection letters sent, credit bureau reporting to credit reporting agencies, payments collected, commissions paid, suits filed, interest accrued on debts and any other transactions conducted during this time should not have occurred on any and all accounts in which MPCS was servicing. By not renewing their license in a timely manner and continuing to operate illegally is another example of the disregard MPCS has for regulatory requirements. I feel as though I have given MPCS ample opportunity to address the issues cited in efforts to resolve without having to escalate. Unfortunately, MPCSs lack of response and false claim that I would be receiving a letter is consistent with their overall deceitfulness, negligence and disregard for accountability and regulatory expectations.
09/16/2019 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • IN
  • 475XX
 Web Servicemember
I was in the XXXX from XX/XX/XXXX-XX/XX/XXXX. I have been working to obtain a VA loan for a home for my family. However, I have 4 collections through the same agency that have to be deleted in order for my credit score to reach the required number. I called this agency several times ( fromXX/XX/XXXX to XX/XX/XXXX ) and was given excuses as to why they couldnt delete them. Some of those excuses were that its illegal, they have a contract with the credit reporting agencys, and that its not honest. Each time I called, they would give me a different reason that they couldnt help me. I offered to pay all 4 collections in full provided I could have them deleted, but they said best they could do, is mark the accounts as XXXX. Any help you may be able to provide would be greatly appreciated. The collection agency is XXXX XXXX XXXX XXXX XXXX at XXXX XXXX XXXX, XXXX, IN XXXX. Phone number is XXXX. The first two collections is from XXXX XXXX one is for {$580.00}, which was opened on XX/XX/XXXX and the other is for {$370.00}, which was opened on XX/XX/XXXX.The next account with them is from XXXX XXXX XXXX ( accountant ) for {$350.00}, was opened on XX/XX/XXXX. The last account with them is from XXXX XXXX XXXX XXXX XXXX for {$250.00}, was opened on XX/XX/XXXX.
05/30/2016 No
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • KY
  • 423XX
 Web
I have repeatedly ask for this medical debt collection company to report my accounts as paid on my credit report. But, to no avail. I had several medical debts that were listed as collections on my credit history. I paid off these debts several months ago but they are still listed as open collections on my credit report. It seems unfair how a debt like a medical debt is so hard to get removed once they appear on a credit report. Medical Professional Collection Services, MPCS in XXXX XXXX, XXXX, IN XXXX TEL : ( XXXX ) XXXX ( XXXX ) XXXX FAX : ( XXXX ) XXXX The debts were for XXXX. The collections damage my hope of increasing my credit score. Thanks, XXXX XXXX XXXX
10/05/2020 Yes
  • Debt collection
  • Medical debt
  • False statements or representation
  • Attempted to collect wrong amount
  • IN
  • 47714
 Web
On XX/XX/XXXX I contested alleged debt because Plaintiff refuses to provide anything in writing. The Plaintiff 's attorney yelled, harassed, bullied me, and told me I could not dispute " so close to the hearing '', which is not true. I made her aware this is also beyond the statute of limitation. In XXXX, a judgment for {$11000.00} was granted on debt I am still unaware of, I was not properly served and did not know about this hearing. Plaintiff is now alleging I owe {$19000.00} and refusing to validate the debt. No hospitals have any debt on record under my name.
03/06/2018 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • IN
  • 47715
 Web
This company reported that I owed medical bill. This company reported they have contacted me twice and left a message. Never got any messages. This company reported that I sent them something by fax. I do not own a fax machine. All my correspondence is done my mail which is a paper trail for me. This company stated they have sent me several letters. I only have received one letter with my diagnoses. This company has refused to validated because they are right. I feel like this company is violated the FCRA as a consumer and they are getting away with it.
04/16/2021 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • FL
  • 326XX
 Web
Received a letter from Medical and Professional Collection Services , Inc . XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX, Indiana XXXX - XXXX XXXX XXXX XXXX XXXX When I called to ask questions about what this bill was in regards to they had no invoice # and could not tell me what equipment it was for. The letter stated RE : XXXX XXXX XXXX XXXX XXXX I asked for the company 's information so that I could contact them directly. I was told to XXXX their information. I have not done business with XXXX XXXX 's
06/27/2022 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • KY
  • 42301
 Web
I was taken to court by XXXX XXXX for non payment of rent and eviction. And the amount that is said I havent paid is a lie. Its nowhere close to it. I didnt pay one month of rent. I even showed the judge proof that I paid the rent I was lied on. So this is false information reported on me & ruining my credit report. This landlord has had so many complaints on her about the same issue and other things. This happened in XXXX. I have a debt collection of XXXX
01/05/2018 Yes
  • Debt collection
  • Medical debt
  • False statements or representation
  • Attempted to collect wrong amount
  • IN
  • 47714
 Web
The company MEDICAL & PROFESSIONAL COLLECTION SERVICES, INC has a collection claim for the amount of {$1400.00} on my XXXX credit report. I visited Indiana 's Secretary of State website to verify the company and while attempting to verify the company I noticed that the company 's license to conduct business in the state of Indiana has expired on XXXX/XXXX/XXXX and as of XXXX/XXXX/XXXX this collection agency is not currently licensed to do business.
06/03/2021 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Notification didn't disclose it was an attempt to collect a debt
  • KY
  • 42301
 Web
Company never sent me notice of medical debt owed and is now using fake phone numbers to contact me. They call from phone number XXXX. They tell me to call that number back but it leads to a disconnected number for a permanently closed business by the name of patriot land title in XXXX Indiana. The caller refers to their company as Medical & Professional Collection Services which when you look that business up the actual phone number is XXXX
08/17/2022 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • IN
  • 475XX
 Web
I initially began contacting Medical & Professional Collection Services on XX/XX/XXXX in order to verify that the debt recorded was in fact my debt. I contacted the company multiple times and was told that they would mail information verifying that the debt was mine. As of XX/XX/XXXX, I have yet to receive such information. How can I pay a debt that I can not verify is mine if they won't send me such information showing it is mine?
08/27/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Credit monitoring or identity theft protection services
  • Billing dispute for services
  • IL
  • 60630
 Web
First when was this bill issued for me and why I haven't been to hosptial for many years and I have been on public aid medical card for year 's now no reason why I should have any bills from any hospital since 2007 till now .. I have tried to contact thos company but I get no one, only a machine on the other hand .. I believe I'm not liable for this bill thank you for looking into this matter.
09/16/2016 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Right to dispute notice not received
  • IL
  • 624XX
 Web
Medical claims against my children. It is the responsibility of my ex-spouse. I never received any notice of the bill or collection attempt. All correspondence was with my ex-wife, in her name only. I never received any communication in my name. Negative entries reported to Credit Bureau and my credit score has been negatively affected.
04/18/2021 Yes
  • Debt collection
  • Medical debt
  • False statements or representation
  • Attempted to collect wrong amount
  • IN
  • 47715
 Web
on XXXX of XXXX contact them about the debt they say I owe them and the original creditor had a very small balance than this company say I owe them. They have use this to hurt my credit. They would not even accept a pay for deletion to remove the from my credit file. This debt was in XXXX reported.
12/15/2016 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • IL
  • 624XX
 Web
IM UNDER VA CARE, AND THEY SENT ME TO A OUTSIE DOCTOR AND THE VA DONT XXXX THE XXXX THEY SENT IT TO A COLLECTION ANGENCY.SO THE ANGGENCY GOT AHOLD OF ME AND I PAID THE BILL. AND I DISPUTED AND THEY DIDNT TAKE IT OFF MY CREDIT REPORT
05/28/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • IN
  • 478XX
 Web
the account just showed up on my account one day and I know nothing about it, called them and they would not even give me any information or explain what its for.
03/01/2017 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was discharged in bankruptcy
  • IN
  • 37167
 Web
Debt was discharged in bankruptcy. New collection agency assumed the debt and is reporting on my credit report.
05/20/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit repair services
  • Confusing or missing disclosures
  • MN
  • 55337
 Web
False payment I don't owe
01/16/2023 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • WI
  • 53223
 Web Servicemember
12/20/2022 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • NC
  • 28326
 Phone
12/20/2022 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • Frequent or repeated calls
  • NC
  • 28326
 Phone
03/25/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • IN
  • 46256
 Phone
08/16/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • WA
  • 98201
 Web
08/16/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • WA
  • 98201
 Web
08/16/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • WA
  • 98201
 Web
08/03/2019 Yes
  • Debt collection
  • Medical debt
  • Took or threatened to take negative or legal action
  • Threatened to sue you for very old debt
  • SC
  • 29588
 Web
10/19/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • IN
  • 47711
 Web
07/31/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • IN
  • 47611
 Phone
05/18/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Old information reappears or never goes away
  • IN
  • 47711
 Web
05/08/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • IN
  • 47711
 Web
01/23/2018 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • IN
  • 47715
 Web
05/20/2017 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • IN
  • 476XX
 Web
08/04/2016 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • IN
  • 47610
 Web
08/04/2016 No
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • IN
  • 47610
 Web
08/04/2016 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • IN
  • 47610
 Web
08/10/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • IN
  • 47715
 Web
08/09/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Right to dispute notice not received
  • MI
  • 48047
 Web
08/02/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • IN
  • 47882
 Web
05/21/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Used obscene/profane/abusive language
  • IN
  • 47432
 Web
03/25/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • NE
  • 68504
 Web