MEDCAH, Inc. CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
06/10/2021 Yes
  • Debt collection
  • Medical debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • HI
  • 96792
Web Servicemember
Hawaii XXXX XXXX XXXX contracted XXXX XXXX to collect outstanding debts for medical provider services for ambulance rides. The dates of service for these ambulance rides were XX/XX/2017 and XX/XX/2017. The account numbers were XXXX and XXXX. Both dates of service, Hawaii XXXX followed an ambulance ride protocol agreement they have with the VA. I presented my VA XXXX XXXX XXXX card to the EMT professionals and I believe they billed the VA using my Social Security Number as my policy number when they simply could have taken a picture or copied my VA ID when I arrived at the medical facility. They failed to do so. I signed a written agreement with Hawaii XXXX so they can assume control of the billing inquiries and the EMT told me everything is in order since I presented my VA Card as well as a XXXX XXXX ID DD Form 2 ( counting as a government ID as a driver license would ). They also explained to me they would notify the VA within 72 hours of the ambulance ride so they may obtain an authorization for care in the community. The EMT service failed to follow the protocol they agreed to, in which I consented to and identified myself properly with on the day of the ambulance rides signed and acknowledged by the EMTs for Hawaii XXXX as well as myself. I come to find Hawaii XXXX did not obtain authorization with the VA within 72 hours and their claims were denied and I believe at one point they also used the wrong number to bill with. The accounts were turned over to a collection agency, MEDCAH, in which I had terrible customer service with and they threatened to report this information to the credit bureaus instead of help me resolve this situation and hear my side of the story and inquire themselves with the medical provider since they decided to contract the debt. I explained the situation and they told me I am 100 % liable. One representative I spoke with told me that none of what I am saying matters because the insurance did not pay and now I am liable. They explained they will continue to hold this on my credit report until I make a payment. The collection agency is hired out by the provider and they only care about collecting money for the provider. So, they outrageously threaten me with damaging my financial reporting to the credit bureau and refuse to observe legal processions that in a sense act as by - laws with medical providers and certain insurance companies. I asked the debt collector to provide me with my rights as the debtor to include disputing and reporting processes. When I spoke to XXXX, he told me this information may not be provided to me. A collection agency should not ignore insurance agreements that act as by-laws, they should not deny debtors rights, especially during the times of this pandemic, and should not threaten to retain financially damaging information on credit reports. The provider itself should be the one eating the costs based on the agreement I had with XXXX the moment I took the ambulance rides and based on the information I provided to the debt collector, it should have warranted further research based on the insurance/ VA standards of medical reporting I gave to the debt collector.
10/26/2017 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 765XX
Web Servicemember
On XXXX XXXX I contacted the company in response to a collection account that is on my credit report. I stated : I do not acknowledge any liability for this debt in any form and I retain my right to request a full and complete debt verification and validation from your company. However, I am willing to pay off a portion of this account as a show of goodwill under the following conditions : Your company will delete all references to this account from my credit profile at the three credit bureaus ( XXXX XXXX XXXX XXXX XXXX. You will not list this debt as a settled account. Your company will accept this payment to satisfy the debt in full. Your company will not attempt to sell or transfer this debt to another creditor. You will make no mention of this agreement to outside third parties. I was told that because of where I live MEDCAH does not have the right to collect or the license to collect there. I was also told that I could make a payment online and have it deleted the next day. I could not get this mailed to me in writing because the company doesnt send out letters and they legally can not because they can not collect where I live.
11/17/2016 Yes
  • Debt collection
  • Medical
  • Improper contact or sharing of info
  • Contacted employer after asked not to
  • HI
  • 96720
Web
I received a voice message on my work phone from MEDCAH on XXXX/XXXX/XXXX, attempting to collect a debt. When I called the number that was left by them from my cellphone, I informed them that they left a voice message on my work phone and I had to ask them what this debt was. The Medcah employee told me that it was a debt from XXXX XXXX from XXXX/XXXX/XXXX in the amount of {$87.00}. I told the rep that From XXXX/XXXX/XXXX til XXXX/XXXX/XXXX I have never received a statement from XXXX XXXX nor a statement from Medcah, she explained they sent a statement in XX/XX/XXXX. From XX/XX/XXXX til XXXX/XXXX/XXXX I have not ever received a notice from Medcah. I asked her to send me a statement and as of XXXX/XXXX/XXXX I still have not received a statement from XXXX XXXX or Medcah. I would not jeopardize my credit report for {$87.00}.
07/17/2017 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • HI
  • 96826
Web
MEDCAH, collection agency serving Hawaii creditors, is trying to collect a XXXX dollar stating that I owe a XXXX XXXX money. I have been to only one company for my XXXX and have statements that I paid them off. email from my XXXX " Hi XXXX and XXXX , You are all paid off from XXXX XXXX XXXX but I have no idea about the old company XXXX XXXX . XXXX is in charge of those records so please contact them ASAP at XXXX . XXXX if you have questions, please contact us ASAP. XXXX , XXXX -- XXXX XXXX , XXXX , XXXX , XXXX , XXXX XXXX Co-owner and Co-Founder of XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX , HI XXXX Ph : ( XXXX ) XXXX Fax : ( XXXX ) XXXX XXXX "
11/12/2015 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Right to dispute notice not received
  • HI
  • 96826
Web Older American
Original Creditor XXXX XXXX - So they claim. Paid XXXX XXXX in XXXX 2009, before moving to XXXX, so how could I possibly owe them {$320.00}? Told XXXX XXXX to discontinue service, paid bill, and never heard anything more from them, even though left forwarding address with Post Office. If there were any additional costs incurred, certainly nowhere near {$320.00}. Never received anything from MEDCAH at all. Now they claim they want almost {$600.00}, including interest. This is nothing more than blackmail and extortion. These people probably bought this old utility bill from someone for pennies on the dollar, and now think they can ruin my credit, and demand {$600.00} for it. How can they be allowed to get away with this? This is a complete travesty of justice.
10/08/2020 Yes
  • Debt collection
  • Medical debt
  • Threatened to contact someone or share information improperly
  • Talked to a third-party about your debt
  • HI
  • 96720
Web
XX/XX/20 A message was left on a co-workers phone stating to call a debt collector. When he called them back. medcah, Inc provided all of my information of my medical bills owed and electric bill owed but was paid off. XXXX tried to collect the debt by asking for a credit card payment. Im not sure how XXXX got his phone number because she has my phone number. I spoke with her two weeks ago regarding the amount she mentioned and requested a list of all account numbers so I can verify these are in fact my bills. I never received a letter from Medcah. This has caused me major stress and anxiety. I am embarrassed that XXXX provided someone who has nothing to do with my bills all my personal information.
10/07/2017 No
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • HI
  • XXXXX
Web
This will be the 2nd time I am submitting a complaint about the same account. The company requested that I send them a copy of my identity theft report. I did just that and they are still trying to collect the amount due of {$130.00}. I told them in order to validate this debt, send me PROOF it is mine. Instead, they send me a statement of the charges. The statement of charges, just like the amount of {$130.00} they claim I owe, does not prove it is mine. I told them repeatedly, this is result of identity theft and someone is pretending to be me to open this account. I have no contract agreement signed with my signature therefore I did not authorize.
03/14/2022 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • HI
  • 96789
Web Servicemember
Medcah is repeatedly calling stating unpaid debt without contacting my insurance. I have talked to XXXX and they confirmed MEDCAH INC. has not contacted them at all. The lady on the phone was rude and dismissive and unhelpful. I emailed MEDCAH the following based on XXXX guidance : I contacted XXXX They said you did not contact them in regards to this claim. Fax them the claim at XXXX or mail them at : XXXX XXXX XXXX XXXX, XXXX XXXXXXXX. I have zero patience left.
01/14/2016 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • HI
  • 96707
Web
My paychecks are being garnished without notification. I found out that MEDCAH, Inc.Served and Shared information with a 3rd party. A party I have no relationship or ties to. They continued through court, the courts Defaulted against me, and granted my checks be garnished. The 3rd party was Served at an address I 've Never resided. The person that received the complaint ( XXXX XXXX ) also refused to sign off on the return of service.
09/01/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • HI
  • 96707
Web
MEDCAH, Inc. contacted me and told me that I owe to XXXX XXXX XXXX XXXX XXXX DMV as of XX/XX/23 of {$430.00}. I believe this amount is the cost of my car registration. However, on XXXX I went to the XXXX XXXX XXXX XXXX and renewed my car registration. This should not have been sent to the debt collector, it caused my XXXX XXXX to rise unnecessary, I would like to complain about this debt collector company.
08/03/2017 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • HI
  • XXXXX
Web
I received this collection debt saying I owe {$130.00} including penalty fees. I says that the creditor is from an electric company. I did not open a account with an electric company. I have been a victim of identity theft in the past ever since I entered my personal information on the internet and did not have virus protection on my computer.
04/03/2017 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Right to dispute notice not received
  • HI
  • 96744
Web
I was living with a friend and moved out they where notify and the cables still continued to be on there for it became a huge bill. Never received anything about tell I checked my credit score
12/03/2015 No
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • NV
  • 89117
Web
There are XXXX unknown collections listed from this company MEDCAH INC. which appear to be inaccurate as they are unknown and outdated disputed several times and nothing received. Please help
04/18/2020 Yes
  • Debt collection
  • Medical debt
  • False statements or representation
  • Attempted to collect wrong amount
  • HI
  • 96706
Web
XXXX XXXX XXXX XXXX Actions were partially taken care of in XXXX
12/14/2022 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • HI
  • 96707
Web
08/16/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Old information reappears or never goes away
  • HI
  • 96722
Web
06/05/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • HI
  • 96722
Web
02/18/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • HI
  • 96726
Web
09/12/2017 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • HI
  • 96817
Web
08/11/2017 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • HI
  • 96817
Web
02/17/2017 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Right to dispute notice not received
  • HI
  • 96743
Web
08/31/2016 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • HI
  • 96701
Web
06/03/2016 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • OR
  • 97267
Referral
04/19/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not disclosed as an attempt to collect
  • CO
  • 80915
Web Servicemember
08/13/2015 No
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • WA
  • 98001
Web
06/10/2015 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • WA
  • 98092
Web
04/09/2015 No
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • HI
  • 96826
Web Servicemember
02/18/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • HI
  • 96727
Web Older American