| 12/27/2022 |
Yes |
- Debt collection
- Medical debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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Earlier this year, I visited a free-standing ER called XXXX XXXX XXXX XXXX XXXX I was told by the receptionist that as an uninsured patient, I would have to pay {$750.00} up-front to be seen.
As I was having what I thought was a severe medical issue, I went ahead and put it on my credit card. The doctor ran a slew of tests, including a total body scan that I came to understand was unnecessary and then did an extra scan on my neck claiming there was a mass there. The neck scan seemed to be superfluous, as it happened as I was just about to be discharged. He also talked to me about another condition in my pelvis. I told him I already knew I had those because I had a procedure the year before when I was insured. Afterward, he said the thing in my neck was not a big deal. Again, I only came to make sure that another issue was not happening.
On my XXXX, XX/XX/27, I woke to an email from a person named XXXX XXXX from a company claiming to do debt collection for the facility, XXXX XXXX XXXX. The email said they would be investigating business about me as to why I hadn't paid the debt. I emailed XXXX back telling them that XXXX ) I had never received any bills from XXXX so I don't know why they'd jump to a collections agency, XXXX ) the PDF he included did not account for the {$750.00} I paid, and XXXX ) that I need an itemized list of the charged because they are trying to charge me over {$25000.00}.
XXXX 's response said that they will send a request for invoicing although the client claims to have sent me two bills to the address on file and that he would " proceed with his position " till '' that time. '' I never received any bills from them. I would have addressed a $ XXXX bill If I had.
I requested he send the invoice to me through email so that I can ensure I get it and won't be at the mercy of the USPS.
I then called XXXX and explained the situation. XXXX, the receptionist, transferred me to their " billing department. '' Even though I asked XXXX if it was the true billing department or this collections agency and he said it was their billing department, it was XXXX XXXX XXXX. I got a voicemail for lunch hours. I hung up.
I went to the BBB and saw that XXXX has an F rating and never responded to any of the complaints filed against them. That's when I decided to file this complaint because if a " free-standing '' ER is running up tabs like this, does not send bills to their patients to even give them a chance to pay, and then won't even answer BBB complaints, I think I need the CFPB to look into the collection practices going on for a facility that offers medical treatment.
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| 09/25/2021 |
Yes |
- Debt collection
- Medical debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
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Back in XXXX I had an XXXX XXXX that required the rental of a passive motion device and a sheepskin pad. At the time I thought that my health insurance had covered the charges, but a year and a half later I got a bill ( XX/XX/XXXX ) in the amount of {$100.00}. I was still trying to sort out the details of the charge with my insurance company and XXXX XXXX, the company that provided the passive motion machine, when I received a letter from Mckenzie Paul and Associates requesting immediate payment otherwise my account would be reported to credit bureau. I then contacted XXXX XXXX and paid the {$100.00} on XX/XX/XXXX directly to them and they told me that they would remove the debt. However, I continued to receive letters from McKenzie Paul and Associates and harassing phone calls. The last call I received from them was in XXXX. I told them to stop calling me and sending me letters because the debt was already paid. They demanded to get a check # or the number of the credit card I used to pay. I told them that they needed to contact XXXX XXXX and that I would not provide them with that information. I also told them to stop calling me or I would report them to the CFPB. I am still receiving letters in the mail trying to collect the {$100.00} that I have paid.
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| 07/10/2017 |
Yes |
- Debt collection
- Medical debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
Servicemember |
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On XX/XX/XXXX while receiving treatment for an one the job injury by XXXX XXXX XXXX, XXXX XXXX XXXX # XXXX XXXX XXXX, Texas XXXX, I was placed in a splint supplied by the clinic. Some time after that I received a bill from XXXX XXXX, XXXX XXXX XXXX XXXX Ohio XXXX for the sum of {$60.00}. I spoke to the office manager, XXXX, at XXXX, and she contacted the billing department at XXXX XXXX and informed them this was a Workers Compensation Claim and not to bill me. The last time she spoke to them wasXX/XX/XXXX at XXXX. She told me at that time that is was all taken care of and I would not be billed as this was all taken care of by my employers Workers Compensation Insurance. I received a letter fromXX/XX/XXXX, XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX, XXXX Texas, demanding payment of {$31.00} on behalf of XXXX XXXX. No explanation is given for the claim but I had no other business with XXXX XXXX. Since they have been warned on several occasions that this is a Workers Compensation Claim I am inclined to suspect that XXXX XXXX and XXXX XXXX are attempting to commit fraud by coercing double payment on the debt.
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| 07/06/2017 |
Yes |
- Debt collection
- I do not know
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- Communication tactics
- Called before 8am or after 9pm
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Web |
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Someone by the name of XXXX from " McKenzie Paul and Associates '' called and woke me up at XXXX PDT looking for my ( adult ) daughter. I live in XXXX ( XXXX ) Washington ( I 've worked for XXXX since 2012 ) ; they are in XXXX Texas. They did not identify themselves as debt collectors and refused to identify the purpose of the call - only that they were trying to contact someone with by daughter 's first name. They implied, though I 'm not sure they stated that they were a law firm. They gave a return phone number of XXXX, which appears to be their main number. Caller ID gave XXXX. I warned him that he woke me and I was on the west coast. After XXXX his company, I 'm more than a little upset that he woke me over a matter than does n't involve me. He 's kind of screwed up my morning schedule. Besides, calling before XXXX is a violation of the Fair Debt Collection Practices Act and the fact that he did not identify himself as a debt collector prevented me from giving him a proper warning. I 'd appreciate it if the CFPB did that for me.
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| 07/29/2021 |
Yes |
- Debt collection
- Medical debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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On XX/XX/2021 A representative named XXXX XXXX of Mckenzie Paul and Associates called attempted to collect a small medical. Debt. I returned his telephone call at XXXX XXXX and attempted to verify the debt as genuine. XXXX would not agree to provide anything in writing to verify the debt to my home. He also threatened to turn me into a collection agency unless I paid the debt today of {$92.00}. I informed XXXX I would be happy to do so once I verified the debt was genuine and mine to pay.
I asked this numerous times, but he refused to provide me anything in writing verifying the original debt. He also wanted me to pay by credit card over the phone which I deem to be a security risk. He did not have any secure way of payment and I refused to give a stranger my credit card information without verifying the debt as authentic.
XXXX then became ugly and terminated the call.
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| 05/17/2022 |
Yes |
- Debt collection
- Medical debt
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- Communication tactics
- Used obscene, profane, or other abusive language
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Web |
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XX/XX/XXXX McKenzie Paul & Associates contacted my wife and myself to collect a medical bill of {$7000.00} outstanding from a care provider incurred on XX/XX/XXXX due to improperly filing with my insurance company.
I informed them that I had used the medical provider XXXX times over 3 or 4 years with the same medical insurance which covered everything after the copay. They said that since it was past the provider eligible timeline to file that I needed to pay and then file with the insurance company or it would affect my credit.
After informing them that I had frozen my credit after identity theft, they told me I was un-American if I didn't pay the medical provider that helped me.
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| 01/20/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information is missing that should be on the report
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Web |
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I have made several requests to obtain debt repayment contracts from McKenzie Paul & Associates. They have not provided me with a SIGNED and dated contract between myself and McKenzie Paul & Associates. I have sent correspondence to this establishment on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. They have since sent a response stating they can not substantiate the allegations of my dispute and to provide name, address, phone number, etc., for validation. This is a ruse to hold this account illegally to my credit profile. This company has all of my information because it is posted on my credit report. They still have not provided me with the documents I've requested.
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| 12/20/2023 |
Yes |
- Debt collection
- Other debt
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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| 09/16/2022 |
Yes |
- Debt collection
- I do not know
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- Written notification about debt
- Didn't receive notice of right to dispute
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Web |
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| 12/15/2020 |
Yes |
- Debt collection
- I do not know
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- Communication tactics
- Frequent or repeated calls
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Web |
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| 07/08/2020 |
Yes |
- Debt collection
- Medical debt
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- Communication tactics
- Used obscene, profane, or other abusive language
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Web |
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| 04/10/2019 |
Yes |
- Debt collection
- I do not know
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- Communication tactics
- Frequent or repeated calls
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Phone |
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| 08/25/2018 |
Yes |
- Debt collection
- Medical debt
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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| 08/17/2018 |
Yes |
- Debt collection
- Medical debt
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- Took or threatened to take negative or legal action
- Threatened to arrest you or take you to jail if you do not pay
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Web |
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| 06/22/2018 |
Yes |
- Debt collection
- Medical debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
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| 04/25/2018 |
Yes |
- Debt collection
- Medical debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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| 03/07/2018 |
Yes |
- Debt collection
- Medical debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
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| 08/17/2017 |
Yes |
- Debt collection
- Medical debt
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- False statements or representation
- Indicated you were committing crime by not paying debt
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Web |
Servicemember |
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| 03/05/2015 |
No |
- Debt collection
- I do not know
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- Taking/threatening an illegal action
- Threatened arrest/jail if do not pay
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Web |
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| 03/18/2014 |
No |
- Debt collection
- I do not know
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- Communication tactics
- Frequent or repeated calls
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Web |
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| 12/24/2013 |
No |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- Communication tactics
- Threatened to take legal action
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Web |
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