McCarthy, Burgess & Wolff, Inc. CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
06/25/2020 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • IL
  • 606XX
Web Servicemember
Dear XXXX XXXX, ( CC : Consumer Financial Protection Bureau, IL Attorney General, XXXX, Department of Justice ) This letter is being sent to you in response to your XX/XX/XXXX Debt Collection attempt on the debt I purportedly owe to XXXX. Be advised that this is not a refusal to pay, but a notice sent pursuant to the Fair Debt Collection Practices Act, 15 USC 1692g Sec. 809 ( b ) that your claim is disputed and validation is requested. This is NOT a request for verification or proof of my mailing address, but a request for VALIDATION made pursuant to the above named Title and Section. I respectfully request that your offices provide me with competent evidence that I have any legal obligation to pay you. Please provide me with the following : What the money you say I owe is for ; Explain and show me how you calculated what you say I owe ; Provide me with copies of any papers that show I agreed to pay what you say I owe ; provide me a proof of purchase of my debt, if any, as required under UCC 203 Art. 9 ; or explain based on which authority you can collect from me. Please provide me a copy of retainer and a confirmation sale of my purported debt to MB & W by XXXX. Show me that you are licensed to collect in my state Provide me with your license numbers and Registered Agent. Please be further advised that on XX/XX/XXXX and XX/XX/XXXX I demanded XXXX to validate this debt due to my concerns of identity theft and unjust enrichment by XXXX. Based on recent report from the Senate, XXXX is engaged in the wide-crime spree which caused reasonable concerns how XXXX uses my personal information ; who collects the debt IF this debt exists. I also suspect that XXXX uses my identity to back their bogus derivatives/credit default swaps to obtain unjust enrichment in the amount of 15-20 times more that my debt. It is not a secret that Big Banks sell securitized borrowers personal information without borrowers knowledge and consent to receive enormous profits in average 12-15 times more than the amount XXXX PAYS to obtain an intangible license to sell derivatives masqueraded as a credit card debt. It creates a contract for SERVICES provided by ME to XXXX ( such as issue a Promissory Note ) which XXXX used in their securitization scheme where I am entitled for royalties from all trades as XXXX XXXX. Please note that only a creditor or a lawful assignee of the creditor can collect a debt. The creditor is by definition the party who claims to own the debt. If they own the debt then they are reporting the debt as an asset receivable on their accounting records. Since investors do NOT buy debts, but merely buy certificates backed by information about the debt, there is no party anywhere that is a creditor. If there is no creditor, there can be no debt, because there is nobody entitled to receive payment. Please explain based on which evidence you concluded that I owe anything to XXXX and not XXXX owes to me a part of profits they received from trading my personal data on the open market without my knowledge and consent, no need without fair compensation. Based on my estimate, XXXX received at least {$22000.00} revenue by selling my securitized data to investors who are NOT my creditors ; while only retuned me {$1500.00} as a one-time payment for issuing a Promissory Note based on which XXXX sells their derivatives and other unregulated securities. Please be informed that I demand royalties, no less than 20 %, from ALL sales of profits from securities backed by my name and signature, no less than {$4500.00} ( minus {$1500.00} would be {$3000.00} owed to me by XXXX ). Please provide me evidence if my Promissory Note as Appeared on the Application for the Credit was processed by XXXX in accordance with GAAP. Was it placed as a receivable to XXXX account to generate profits? If yes, please state how much profits were generated by using my signature on the Application as an ASSET on XXXX balance sheets. Please explain me how the cash earlier credited is now deposited. Is this a debit to cash and a credit to a bank liability like a checking account or demand deposit account or savings account. Is it treated as a new ASSET on the XXXX balance sheets? Is this new ASSET came from me, as a borrower, thus XXXX owes me a liability related to this new asset? Please provide me the proof where was my Promissory Note ( application to buy a credit card ) recorded by XXXX Please state if my promissory Note was securitized and sold to investors for cash and how much profits XXXX received by trading on my name, signature and reputation on the open markets. Please send me a document where it said that I allowed XXXX to use my name, signature and reputation to trade on the open market as a security to generate profits. XXXX got my Promissory Note/Application for Credit for free and I suspect that is was used as an asset to generate massive profits by trading on my name, which equates to identity theft ; swindling and counterfeiting. I respectfully request to validate for me this debt and provide me adequate assurance that my promissory Note was properly recorded in XXXX bookkeeping ; disclose if my application was used as a guarantee for any trades ; the amount of profits received from trades ; and a copy of the document where these transactions were explained to me and I gave my permission to these trades. Once XXXX provide me a full validation of Debt and Adequate Assurance, I will send you the next payment. This is not a refusal to pay but the request to validate the Debt At this time I will also inform you that if your offices have reported invalidated information to any of the 3 major Credit Bureaus ( XXXX XXXX XXXX XXXX ) this action might constitute fraud under both Federal and State Laws. Due to this fact, if any negative mark is found on any of my credit reports by your company or the company that you represent I will not hesitate in bringing legal action against you for the following : Violation of the Fair Credit Reporting Act ; Violation of the Fair Debt Collection Practices Act ; Defamation of Character. If your offices are able to provide the proper documentation as requested in the following Declaration, I will require at least 30 days to investigate this information and during such time all collection activity must cease and desist. Also during this validation period, if any action is taken which could be considered detrimental to any of my credit reports, I will consult with my legal counsel for suit. This includes any listing any information to a credit reporting repository that could be inaccurate or invalidated or verifying an account as accurate when in fact there is no provided proof that it is. If your offices fail to respond to this validation request within 30 days from the date of your receipt, all references to this account must be deleted and completely removed from my credit file and a copy of such deletion request shall be sent to me immediately. I would also like to request, in writing, that no telephone contact be made by your offices to my home or to my place of employment. If your offices attempt telephone communication with me, including but not limited to computer generated calls and calls or correspondence sent to or with any third parties, it will be considered harassment and I will have no choice but to file suit. All future communications with me MUST be done in writing and sent to the address noted in this letter by USPS. It would be advisable that you assure that your records are in order before I am forced to take legal action. This is an attempt to correct your records, any information obtained shall be used for that purpose. Best Regards, XXXX XXXX
04/17/2018 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • CA
  • 94066
Web
On XX/XX/XXXX, McCarthy, Burgess & Wolff mailed me a debt collection notice about the amount {$540.00} the original creditor XXXX XXXX forwarded to that company. They are claiming that I owe that amount because I previously disputed a credit card charge of that exact amount. After receiving that collection notice, I called the agent at McCarthy , Burgess & Wolff, XXXX XXXX, explaining that I would like to dispute this amount and I really don't owe XXXX XXXX since the last invoice I received from XXXXXXXX XXXX on XX/XX/XXXX has an " amount due '' of XXXX, and that last invoice I received from XXXX XXXX was for a refund to me because I only used a one day rental, while XXXX XXXX charged me for 3 day rental. XXXX XXXX didn't want to hear my plea, and just told me that for this type of customer like XXXX XXXX, there would be no dispute, and it is going straight to active collection. I emailed XXXX XXXX at the email address provided on their collection notice, XXXX, and forwarded them the invoice I received from XXXX XXXX. On that invoice, it is clearly stated that I only used a one day rental and that was why XXXX XXXX refunded me ( for 2 days charge ). Why would XXXX XXXX refund me when they think I still owe them money? And if XXXX XXXX determined I truly only used a one day rental while they charged me for a 3 day rental, why would they say I still owe them XXXX when they have already charged me XXXX in another credit card transaction that I did not dispute? I did dispute the XXXX charge with my credit card company ( XXXX ). Because XXXX on top of the XXXX I already paid is ridiculous for a one day rental for the two pieces of equipment from XXXX XXXX. On the last invoice I received from XXXX XXXX, one day rental for the two pieces without any discount before tax should be XXXX {$300.00}. XXXX XXXX had made the mistake of over-charging me because they didn't have the driver available to pickup the equipment on time. I am still not sure why XXXX XXXX tried to charge me XXXX on top of the XXXX I already paid. Maybe they thought I did a 3+2 day rental? XXXX XXXX ' own debt collection center contacted me on XX/XX/XXXX about that disputed XXXX charge. After I explained my situation to that XXXX XXXX agent, they contacted their local branch ( in XXXX, CA ) to investigate this. And that was why I got a refund and that last invoice showing XXXX amount due from XXXX XXXX on XX/XX/XXXX. On that last invoice, it was clearly stated that " CUSTOMER USED RENTAL FOR 1 DAY '', and the reason for the refund is " OVER BILLED DAYS CREDIT ''. Again, McCarthy, Burgess & Wolff has all this information. Now, XXXX for a three day rental is indeed cheaper than the daily unit prices of XXXX multiplied by 3, which is XXXX. I got charged by the online discounted price for the 3 day rental, but the refund issued to me was based on the non-discounted price for the 2 day over-charge. So I could see that XXXX XXXX might have over-refunded me. And I did offer to pay for the difference to get to the real cost of a one-day rental. However, that difference is definitely not {$540.00}. The {$540.00} charge is never explained or validated by XXXX XXXX, and I have never seen a break down of that {$540.00} charge, nor did I ever agree to that charge. It is a separate charge on top of the XXXX charge I already over-paid for a one day rental. Today, on XX/XX/XXXX, two agents from McCarthy, Burgess & Wolff called me while I am at work just before XXXX local XXXX XXXX time, and reminded me of their active collection. They did acknowledge that they had received my email and the XXXX amount due invoice from XXXX XXXX I forwarded to them via email on the phone. ( They never emailed me back to confirm receipt of my email of formal written dispute for that charge. ) They told me that because I disputed the XXXX charge with my credit card company, I need to pay that amount. When I asked why would the amount due on the XXXX XXXX invoice show XXXX, and why would XXXX XXXX refund me when they think I owe them money, the McCarthy, Burgess & Wolff agent told me because XXXX XXXX had forwarded the debt to his company, and therefore making the amount due on XXXX XXXX invoice XXXX. That is just a lie. The XXXX amount invoice was generated and sent to me on XX/XX/XXXX. XXXX XXXX never informed me on XX/XX/XXXX that, I would still owe them money, or the reason the amount due is XXXX, after a refund was because XXXX XXXX had forwarded the XXXX to McCarthy, Burgess & Wolff. Besides, why would McCarthy, Burgess & Wolff wait a month to send me the debt collection notice on XX/XX/XXXX if the XXXX amount was already forwarded to them on or beforeXX/XX/XXXX? There is confusion between XXXX XXXX debt collecting department and their local XXXX branch of exactly how much should be charged for a one day rental. And there is further confusion between XXXX XXXX and McCarthy, Burgess & Wolff about what exactly is that XXXX charged for. Actually, they probably don't care what XXXX is for. According to the McCarthy, Burgess & Wolff agent I just talked to on the phone today, as long as I did dispute that amount with my credit card company, I owe them that. Doesn't matter what the charge was for, or if it was a valid charge. The agents I talked to were professional, in the sense that they didn't use any profanity or made any direct threats or implied any threats. However, they were definitely not interested in learning about or looking into the true situation. And some of what they told me was clearly false, like the reason they gave me for the XXXX balance due on the XXXX XXXX invoice.
04/20/2017 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 92660
Web
I entered a contract with XXXX XXXX XXXX onXX/XX/XXXX for a yearly amount of {$12000.00} or monthly payment of {$1000.00}. No services were rendered and it was a nightmare of an experience. I submitted my termination email on XX/XX/XXXX and XXXX XXXX ( Digital Sales Manager ) did not honor the request. Next thing I know, I start to receive collection notices in the amount of {$3200.00}. This has been going on for close to a year and a half ( today is XX/XX/XXXX ). Details below : My rep XXXX XXXX at the XXXX XXXX office ( XXXX XXXX, XXXX CA XXXX ) was my main point of contact. Prior to ourXX/XX/XXXX meeting, I specifically mentioned on XX/XX/XXXX in an email that I did not want to meet with her management team and solely focus on learning more about her and the service that XXXX had to offer.

XX/XX/XXXX : meeting was informative and went well. However, XXXX XXXX did bring in XXXX XXXX ( Direct Marketing Manager ) despite me now wanting to meet with anyone else.

XX/XX/XXXX : had a follow-up meeting with XXXX and XXXX. This time, I brought in my personal advisor. I signed a contract in which they said it would not be billed until the XXXX of the month. They apparently ran my credit card right away and it cleared on my XXXX XXXX on XX/XX/XXXX in the amount of {$1000.00} XX/XX/XXXX ( XXXX XXXX ) : confirmed with XXXX that I could do a conference call with her graphics team at XXXX XXXX on XX/XX/XXXX ( XXXX XXXX ) : Emailed XXXX again to confirm my XXXX phone call with her graphics team. She emailed me back at XXXX XXXX saying she has n't received email confirmation from her team ( despite her setting this day/time up initially ) and that I would have to wait until I came back from my XXXX trip (XX/XX/XXXX ) ( XXXX XXXX ) Messaged XXXX saying [ first complaint ] that I was hoping to get my conference call in today. Requested for her marketing team to have a few mock-ups before I return onXX/XX/XXXX and provided them detailed information about designs for the mailers.

( XXXX XXXX ) XXXX said no problem and they would definitely work on this.

XX/XX/XXXX ( XXXX XXXX ) : Emailed XXXX to confirm that I will have proofs to review by tomorrow at the latest so I can work on it this weekend and send it out first thing on Monday.

( XXXX XXXX ) XXXX says she sent an inquiry out and should know something by tomorrowXX/XX/XXXX ( XXXX XXXX ) : XXXX says the team should have something by Sunday,XX/XX/XXXX.

XX/XX/XXXX ( XXXX XXXX ) : I let XXXX know that I did not hear back from the marketing team for our initial phone call on XX/XX/XXXX. I was not pleased to be back from my business trip on XX/XX/XXXX without anything to review and did not receive anything this weekend from the marketing team as promised [ 2nd complaint ] ( XXXX XXXX ) : XXXX acknowledges my email and says she 'll be in touch before the end of the day ( she did n't ).

XX/XX/XXXX ( XXXX XXXX ) - XXXX attaches the initial design. I respond 5 minutes later with my [ 3rd complaint ] attaching the original specifications as requested to XXXX from XX/XX/XXXX because they basically copy/pasted my content with no design, creativity, or flow behind it.

( XXXX XXXX ) - XXXX acknowledges the error and says it will get fixed shortly ( XXXX XXXX ) - [ 4th complaint ] Mentioned to XXXX that I was seriously considering terminating my contract with XXXX.

( XXXX XXXX ) - XXXX " aka XXXX XXXX '' ( Area Sales Manager ) respond with an email ( XXXX XXXX ) [ 5th complaint and final straw ] outlined the details with XXXX and told him how much time XXXX had wasted of mine ( XXXX XXXX ) XXXX apologizes in her own way XX/XX/XXXX ( XXXX XXXX ) - emailed written notice to XXXX to terminate contract ( XXXX XXXX ) Customer Care acknowledges termination notice XX/XX/XXXX ( XXXX XXXX ) Spoke to XXXX XXXX ( Media Consultant ) and told him I terminated the contract and to not work on the design or make any changes.

XX/XX/XXXX ( XXXX XXXX ) : XXXX attached a spec of the flyer draft.

XX/XX/XXXX ( XXXX XXXX ) XXXX denies my termination notice I avoid XXXX and the notices come!

09/05/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • NH
  • 030XX
Web
In brief, a contractor in my locale -- operating as XXXX XXXX XXXX XXXX ( hereafter " XXXX '' ) -- has been fraudulently using my name and home address as the contact information for its business. In connection with this, I have received a debt-collection letter, claiming to be from McCarthy, Burgess, and Wolff ( www.mbandw.com ), attempting to bill XXXX for {$8700.00}. The letter is dated XX/XX/, and arrived at my home address on XX/XX/. However, I have never had any connection with XXXX, aside from its wrongful hijacking of my name and home address, so even if the debt-collection letter is genuine -- something of which I am not certain -- the debt in fact has nothing to do with me. I am not a contractor and have never represented myself as one, and I was completely unaware of XXXX 's existence until very recently. XXXX 's fraudulent use of my name and home address began no later than XX/XX/2023 -- when I first became aware of it -- and has likely been going on for longer. Utterly without my knowledge, much less my permission, XXXX linked itself with my name and home address online, particularly on XXXX, a website claiming to be associated with the XXXX network. ( I am uncertain that XXXX has any real connection with XXXX, with whom I've been in contact twice, including today. This afternoon, the XXXX employee I spoke with indicated that XXXX is faking the connection with XXXX. ) I remained altogether ignorant of how my name and address were being used by XXXX until this XXXX, when one of XXXX 's dissatisfied customers came to my house in person, because my address was the only point of contact the cheated customer had, other than a phone number ( not mine ) that XXXX was no longer answering. The customer contacted the XXXX, NH, police, along with the XXXX, NH, police. In XXXX, I left a message with the XXXX, NH, police in support of the customer 's complaint about XXXX. I also contacted XXXX by phone and was assured by them that all traces of XXXX had been erased from their website. And so things remained until today ( XX/XX/2023 ), when I received the debt-collection letter I mentioned at the beginning of this explanation. Again, MB & W is seeking to collect {$8700.00} from XXXX XXXX XXXX XXXX on behalf of " XXXX aka XXXX '' ( note that the misspelling of XXXX XXXX as " XXXX '' is repeated throughout the document ). Because, as described above, XXXX has been dishonestly using my name and home address as its supposed site of business, the letter was sent to me. At present, it makes no sense to me that " XXXX '' ( which doesn't technically exist, unless the typo is an honest mistake ) would seek to collect a debt of that size from XXXX. Certainly no communication from anyone claiming to be " XXXX '' has ever been mailed to my home address, either to inform me that XXXX, operating out of my home address, owes " XXXX '' money, or to request that XXXX stop harming XXXX 's reputation by fraudulently claiming to be part of XXXX XXXX Therefore, at a minimum, the debt has nothing to do with me, since I have never had any connection with XXXX. I think the probability is high that " XXXX '' is a bogus entity presenting the debt-collection agency with a false claim, and to be honest, I am not completely certain that the letter I've received from MB & W is itself genuine. I am therefore reluctant to contact MB & W by phone or e-mail, for the simple reason that I don't want the letter writers to have any more information about me in the event they are scammers. Even if the letter is from MB & W, I understand that they have numerous complaints lodged against them, including with the CFPB, for dishonest practice. Upon request, I can provide screenshots of the fake XXXX advertisement with my name and home address included. I can also provide a photo of the MB & W letter I received today. I can also provide the names of the defrauded XXXX customers who first made me aware of how my name was being used. ( As well as their case numbers with the police, the name of the police officer they and I contacted, etc. )
08/24/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MI
  • 49686
Web
My business was an advertiser with XXXX, the phone directory. In 2014 I was promised by XXXX representatives from XXXX that I would be able to submit complete, " camera ready '' art for a revised ad. This was in response to my adamant position that I would NOT continue my advertising if I had to keep the current ad. Both representatives, first a woman and then a man as verification promised me that I would have until the following Friday to submit changes and that she would contact me for those changes. That Friday happened to be the day the book started printing. I did not get to change the ad as I was promised. The verbal agreement, the verbal contract entered into with me by both of XXXX 's representatives was breached by XXXX. I fought with XXXX directly for over a year to resolve the charges but they turned the collections of these clearly illegitimate charges over to McCarthy , Burgess & Wolff, ( hereafter MB & W ) of XXXX XXXX XXXX, XXXX, XXXX XXXX, to harass me. A representative of MB & W tried alleging that I was subject to the auto-renew portion of their terms and conditions. Terms and conditions that are not made available until AFTER the contract can not be cancelled. The provision being cited in those terms and conditions is the Auto-Renew clause. A clause that is nearly impossible to exercise the cancellation provisions of. A notice to cancel is required to be sent to a special administrator, at a special address. An address that is like a shell game, constantly changing and no honest answer would ever be given to an advertiser wishing to send a cancellation notice as provided for in the Auto-Renew clause. I know, I tried and I was lied to. Later editions of the terms and conditions listed the address as the address on the advertising documents. An address that changed periodically and it seemed with each mailing. The only substantiation the MB & W has ever alleged was " eProof. '' XXXX uses a highly suspect and corrupted " voice verify '' process where they are the sole possessors and editors of the recorded conversations between their dishonest representatives and the advertising victims. XXXX & MB & W have both refused to provide transcripts of the entirety of the conversations with the XXXX representatives since the audio played to me over the telephone only had the female Representative 's voice audible and where the advertising client 's ( my ) response should have been was just dead air. This matter had never been legitimate and the XXXX parties to the collection efforts to get me to pay the illegitimate charges have never made any attempt to provide any documentation that legitimizes the charges. Now MB & W has resorted to using robocalls from a telephone number out of XXXX to mask their true identities. They expect me to make a toll call to them to further fight their efforts to collect for illegitimate charges that are due to their client 's representatives ' lies. This is NOT a matter of the auto-renew clause that is nearly impossible to terminate due to no honest answer ever being given regarding what address is correct to send the cancellation notice letter to. This is an issue of breach of contract on the part of XXXX 's representatives. XXXX representatives verified a date up until which I could submit ready-for-the-printer ad artwork. Even if I had not relied on the dishonest representative to contact me, if I had contacted them, the book was already printing on the final day I was told. So the simple fact is, XXXX 's representatives made a promise that they KNEW could not be kept. And I am being harassed to pay for their lies. There is a tiny portion of the alleged debt that is legitimate and I have agreed to pay that, with conditions. But no discussion is possible except to simply pay the full, illegitimate amount demanded. And since it is illegitimate, I refuse.
07/12/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • GA
  • 30281
Web
XX/XX/XXXX I elected to get security for my apartment. I contacted what I thought was ADT but later found it was a third party company XXXX XXXX XXXX. The ad stated I would get a {$100.00} gift card for starting the service along with other equipment for the home. Prior to the installation of the system, XXXX had debited my account for services I had not signed up for, even after being told I would be debited until I had service. Then the technician came out and performed an overview of the apartment and his supervisor came by. Once the supervisor arrived, he called into the company to authorize another {$100.00} gift card because they would not be able to install a certain piece of equipment. So then that would have given me 2 gift cards in the amount of {$200.00} total. The technician informed me they would be mailed to me. I never received the gift cards and contacted both defender and the XXXX the gift card company, where they stated they would not resend me the gift card as I didn't mail in forms they state was sent to me, however, I never received the forms. So at that time, I told them there company was operating on false advertisement and that I no longer wished to have service with them as the basis for me choosing their service over the other available security companies. The representative at that time informed me, I could not cancel my contract without having majority of the contract paid. I told her until they honored my gift cards that I clearly did not receive I would not continue to pay. She said that is fine, we will simply send you to the credit bureau for failure to pay. Over the next 3 months they continued to contact me regarding this debt, and every time I repeated the same information. Finally on XX/XX/XXXX, a representative by the name of XXXX stated she would reactivate the gift cards and send me the information in order to receive them and that I would have to bring the payments current ( {$150.00} ) and pay {$9.00} for the gift cards to be mailed to me. XXXX confirmed that my account was still active surprisingly and the agreement would only be honored if I made the payment. I agreed and I got the mailing address from the representative XXXX transferred me to because I did not want this to go undocumented. I purchased a money order 2 days later and mailed it to the address provided and sent through USPS 2-3 day mail. I also stated in the letter mailed with the money order, if they cashed that money order they were honoring the verbal agreement made on behalf of their company to bring my account balance current and mail my two money orders. Failure to send the gift cards after cashing the money order would void the initial agreement/contract in XX/XX/XXXX and verbal agreement made on XX/XX/XXXX. On XX/XX/XXXX XXXX the gift card company sent out correspondence they said XXXX XXXX XXXX informed their company to send out to me to receive my gift cards, in which I did as I purchased the required 2-money orders for {$4.00} each to receive the gift cards. On XX/XX/XXXX, I went to use the alarm system and found they canceled my service after we reached an agreement on XX/XX/XXXX to bring my account current as it was not canceled. XXXX XXXX XXXX XXXX cashed the money order on XX/XX/XXXX, that I agreed to send in. I then informed the representative this voided our agreement/contract and I would not be responsible for any other charges/fees. Then I received a letter from McCarthy, Burgess & Wolff stating I owed {$1200.00} which the letter was dated XX/XX/XXXX, which further shows they had no intention of honoring the agreement made. This company is operating under false pretenses and misleading customers.
08/21/2018 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • FL
  • 34743
Web
XXXX/XXXX- I have alarm services with that company when live in XXXX, in XX/XX/XXXX I contacted them because my alarm was disconnected for about two months due to a problem that apparently they could not fixed by telephone or their system and also did not offered any solution. When I called to cancel the services they offered me that a Tech could go to my home and fix the problem, the Tech came in XX/XX/XXXX but did not finish the job because at the time he did not have the correct equipment, a week after that we received the impact of two hurricanes in XXXX, I passed 3 months without electric power. In XX/XX/XXXX I called in order that the technician came back and end the unfinished work. The person came to my house and did not finished the job either, he wants to charge me {$75.00} as a new order and get very rude and hostile trying to charge me that amount before correct the equipment, I told him to leave my house and contacted immediately XXXX and told them what happened and that I was not interested in continue with their service, they told me that a account specialist will contact me, something that never happened. On XX/XX/XXXX I moved to XXXX and because I forwarded all my email to the new address, I received a letter from Monitronics charging me from XXXX to XXXX. I called XXXX explain everything again, told them that I moved from XXXX, my last conversation with their Customers Repr., they informed me that I have to call again at another time because they did not have an account specialist at that hour. Contact them again in XX/XX/XXXX explain all again and the Customer Rep. told me that she will send me an email with documents to sign in order to finally close the account and about the amount billed she was going to forward the information to an account specialist ( first time someone told something about the email the, the documents, a process that was never explained to me in my previous calls ), I received the email, sing the documents and sent it back. I received a letter on XX/XX/XXXX from a Collection Agency and called them, they told me that XXXX or now XXXX was trying to collect {$610.00} also told me that I could call XXXX to try to correct that amount. I called XXXX and asked to talk with a Supervisor, I explained her all again, but even thought she accept that the security service was not provided she said that she only could reduce {$150.00} from the total amount. Also told me that an email was sent on XX/XX/XXXX to close my account, information that I did not know or was informed when I called them back in XXXX ; I told her to verify that email and when she verified the email address from the XXXX message, it was totally incorrect, but the email that was sent on XXXX have the correct email address. It is totally unacceptable that companies are trying to collect money from their customer even when I called several time telling them that we were not receiving their services, when the customer service just said that they could not help you or don't have the personnel available at the time a customer call, does not forward the calls, messages, problems to the appropriate personnel or explain the appropriate process to help the customers. XXXX/XXXX accepted that they have record of my calls, have record about the information I just provided, about the equipment malfunction, about that they were not providing me any services, but don't care and have to charge me anyway or my credit could be affected if I did not pay the Debt.
07/10/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • OH
  • 43119
Web
We transferred three cell phones from XXXX to XXXX in XXXX of XXXX. We were supposed to get XXXX new phones when we transferred our numbers, but two of the phones were on back order so we waited to port those two numbers. I received a bill for the first line and have records that I paid that bill. The other two numbers were not ported until the end of XXXX, and one of the numbers didnt port properly so it needed changed. XXXX sent me a bill for {$110.00} for the later two lines because they mistakingly put those lines on a separate account instead of on the same account with our first phone. I called XXXX to tell them all of the phones should be on the same account, and as such our promotions should have been applied, so they transferred those two lines to the account with the previously opened line as it should have been. When the transfer happened we were told our previous account would be cleared and closed out, as we were incorrectly charged, and new ( accurate ) charges were being moved to the new account. We also didnt receive one of our {$200.00} device credit promotion as promised for transferring lines because there were issues with the number porting. I continued to receive bills from XXXX for {$110.00} for the account that was supposed to be cleared and closed, for months. I have records that I called EVERY month for four months to get this taken care of. Every time I called I was assured the account had zero balance and was closed. I took notes of who I spoke with and also asked them to notate our XXXX account with those notes. I stopped receiving bills for the account in XXXX so I assumed they had finally cleared the balance. In XXXX XXXX XXXXXXXX, I tried to upgrade a phone on our account and was denied due to an unpaid final bill. I called XXXX to check on the bill and it was the {$110.00}, which they stated, once again, should have been cleared and there was no balance owed. I was informed from XXXX that the account had been sent to collections and the woman I spoke with at XXXX told me she would inform the collections agency that the bill was not owed. I have been receiving calls from the collections agency several times a week for this account since. I have spoken with the collections agency XXXX times, through phone and email, to inform them of what happened and explain that XXXX has cleared the balance. The last time I spoke with them they asked for the notes that mentioned who I spoke with at XXXX and the dates, which I sent immediately after hanging up. Both companies are not being helpful in the current state and I dont want this on my credit report. XXXX is still telling me the amount isnt owed, and the debt company is telling me it is owed. Im having trouble getting anyone at XXXX to talk to me about the account because they say once its been sent to collections its out of their hands. If they have had XXXX different employees tell me the debt is no longer owed and it was a mistake on their part, theres no reason I should still be getting calls from a debt collector for this money.
07/08/2021 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • NY
  • 145XX
Web Servicemember
Dear XXXX XXXX c/o mcarthy burgess & wolff, collection agency RE : Your request dated XX/XX/XXXX rcvd XXXX regarding XXXX Billing XXXX service started XX/XX/XXXX Acct # XXXX No contract was offered or required. Prior to authorizing service, I specifically asked the local installer agent for XXXX if I was obligated for a specific term of service. I was told that I was NOT. Service was borderline acceptable and when a viable alternative presented itself, I opted for a discontinuance of XXXX, now called XXXX, service on XX/XX/XXXX I phoned XXXX on XX/XX/XXXX to terminate. I spoke with an agent named XXXX, who told me that the contract I signed will owe ~ {$150.00} by XXXX XXXX this would be the balance of contract due at termination However : 1. I did not sign any ( ANY ) contract I have no copy. I requested that XXXX send me a copy indicating that I had agreed to the cancellation charge. 2. XXXX said he would send copy of the contract in 24 hours to my email address : XXXX XXXX. He supplied a reference case # XXXX 4. I had received nothing received by XX/XX/XXXX so I called XXXX again. I spoke with a female agent, whose name I did not record, who informed me that XXXX had sent a copy of a contract (? ) to me at XXXX -- the WRONG ADDRESS! ) after I had corrected him 3 times on the phone. It is XXXX That is XXXX as in XXXX. 5. The new agent promised that a replacement copy of the missing contract would be sent pursuant to our conversation ( on XX/XX/XXXX ). Nothing has been received as of this date [ XXXX XXXX ]. 6. A lost charge card in XXXX required a replacement. Since the number was different, the automatic XXXX payment to XXXX of {$79.00} failed. I was not notified at that time, but the XXXX bill was for {$150.00} : {$79.00} XXXX + {$79.00} XXXX. This payment was made with the replacement card, and payment was posted to my account, indicating XXXX had received the FULL XXXX and XXXX payments, and my account was up-to-date. 7. Apparently, not having updated my account as cancelled, XXXX charged my credit card {$89.00} in XXXX. Since my account was cancelled as of XX/XX/XXXX, and I had received NO confirmation of any contractual obligations to continue payments past the termination date, XX/XX/XXXX, I disputed the charge with my credit card company. 8. XXXX subsequently issued a refund of {$89.00} on XXXX ( ref # XXXX ) 9. I now am in receipt of a letter dated XXXX XXXX from the collection agency ( above ) indicating that XXXX is now claiming I owe {$89.00}. There is no explanation for this fraudulent charge. Since over the period of XXXX XXXX to XXXX XXXX, there was NO confirmation from XXXX that ANY further payments were due, and since NO evidence of any contractual obligation for payments past that date of cancellation were offered after repeatedly asking for same, this collection letter is harassment. Complaint has been filed with FTC, CFPB and FCC. Regards, /s/
08/15/2023 Yes
  • Debt collection
  • Auto debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • NY
  • 110XX
Web
copy of my letter to collection agency and XXXX Re : XXXX XXXX : XXXX, XXXX XXXX Sir/Madam I hope this letter finds you well. I am writing in response to the claim you have filed against me regarding the return of a vehicle leased from XXXX. I would like to address each of the points you have raised as follows : XXXX. The car was in legal compliance with the state of New York 's Department XXXX XXXX XXXX regulations. It met all the necessary requirements, including but not limited to registration, inspection ( which includes tire conditions ), and insurance. I have upheld my responsibility in ensuring that the vehicle was following the applicable laws during the term of the lease. XXXX. All the tires on the vehicle were in good shape. In fact, I had provided photographic evidence of the tires ' condition to XXXX prior to the return of the car. The tires were properly maintained and met the safety standards set forth by XXXX. The vehicle had only XXXX miles after 3 years. XXXX. At the time of return, XXXX accepted the car without stating any issues with the tires or any other aspect of the vehicle. If there were any concerns regarding the condition of the tires, it is reasonable to expect that XXXX would have communicated them during the return process. However, no such communication occurred, and I proceeded with the return based on the acceptance of the vehicle by XXXX. XXXX. It is important to note that XXXX requested the return of the vehicle to a specific location, which was not originally agreed upon in the lease agreement. As a result, I incurred the loss of a day 's work to fulfill their request and avoid any further complications. I acted in good faith and followed XXXX 's instructions, which resulted in financial and professional inconvenience for me. XXXX. I understand my claim for lost wages resulting from the decision to return the car to a location outside of the lease agreement. However, it is crucial to recognize that this decision was made at the request of XXXX, and I complied in an effort to address the situation efficiently. As a result, I incurred financial losses, including additional expenses and the time taken away from work, which directly impacted my ability to earn wages during that period. XXXX. Based on the aforementioned points, I firmly believe that the claim against me is without merit. I kindly request that you reconsider your position and withdraw the claim. If you persist in pursuing this matter, I will be left with no choice but to take legal action against XXXX and XXXX, XXXX XXXX. Please be advised that if the claim is not withdrawn by XX/XX/2023, I will proceed with filing the necessary legal action. Thank you for your attention to this matter. I trust that we can reach a fair resolution without further legal action. Please contact me at your earliest convenience to discuss this further.
08/17/2020 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • NV
  • 89128
Web
On XXXX XXXX I entered a XXXX store in XXXX XXXX XXXX NV and purchased an XXXX XXXX. The phone was going to be mailed to me at my residence. It was explained to me by the store employee that once I received the phone I could port my active XXXX phone number over to the phone and once I did that, new service would start as a XXXX customer. I received the phone, but never ported my existing number over. I had difficulty doing so and when I called XXXX to help me with this I received no help. In the meantime, a new number was issued to this phone by XXXX. I was not aware of this and did not consent to this. Apparently monthly billing was started immediately on this new number that I had no knowledge of nor did I give consent to. Months later, when I discovered a new number had been issued and billing charged I called XXXX to correct this. This was supposed to be corrected and I do not know why it wasn't. I offered to pay XXXX the amount due for the phone which was {$1100.00} This was for the actual phone amount and not the billing for a service I did not sign up for. The bill was sent to collection agency McCarthy, Burgess, and Wolfe. After speaking to XXXX employee XXXX at XXXX XXXX on XX/XX/XXXX she agreed I should not have been charged for the extra charges and need to pay only the phone amount of {$1100.00}. She advised me to ask McCarthy, Burgess, and Wolf to open a dispute from the the time the service was opened to the time it was written off. She agreed that since there was no phone usage I should not have to pay for this. The reason she could not make this change herself is because my account had already been sent to McCarthy, Burgess, and Wolfe and they would then have to send it back to XXXX so XXXX could amend this. I called McCarthy, Burgess, and Wolfe on XX/XX/XXXX and left message with XXXX XXXX to do this. I was told a dispute would be opened and XXXX would be contacted. McCarthy, Burgess, and Wolfe have not done this and it has now been 28 days. I have also not received any form of communication from them since I asked a dispute to be opened. They promised an update would be sent. I spoke with XXXX XXXX today and they confirmed they have not received a dispute action from McCarthy, Burgess, and Wolfe. Further, McCarthy, Burgess, and Wolfe employee XXXX XXXX told me if I paid a reduced agreed upon pay off amount on the phone I would then own the phone. This was not correct information. Upon confirmation with XXXX I was told after paying this amount of {$920.00} I would not own the phone and still would not be able to use it. In conclusion, McCarthy, Burgess, and Wolfe have refused to open a dispute on my behalf investigating this incorrect collection. I have a legal right for this to be done and so far they have refused. They have also stated false and misleading information to me in order to collect a debt.
07/23/2019 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • MS
  • XXXXX
Web Servicemember
I was robbed and was told I would be compensated for the faulty system that was installed and it never called the police. Never alerted me and was told that the head office will credit me for this faulty system its 's been more than 2 years I never got the credit promised for payments made for a faulty system. I called XXXX on several occasions trying to resolve the bill each and every time they would place the money I paid on another account and would always cross two accounts into one I would pay my bill and then a week later find out I still owed more money than the last week that I paid. They would take the money I paid and add it to another account and sometimes bill two people for the same bill. They would even bill someone that does not have an account whose contract had ended years ago and reactivate the account in order to get payment. Billing two people at the same time for a bill in order to get money. I called on numerous attempts for a break down of payments only to never get it I requested credit for installation of new equipment would not get it. They would install a system and refuse to come back and maintain it less than a year or even a few months of install wanting the customer to pay for their mess up and charging for any problem with their system. XXXX refused to come out and repair their faulty system refuse to upgrade smoke detectors and would bill customer for their yearly upkeep and would never maintain new upkeep and constantly wanted payment for out dated systems or smoke detectors that should have been replaced years prior. They would say they are not charging then add the service of their system to your bill and when you would dispute it immediately put you in collections and demand payment XXXX needs to be looked into for reactivating old accounts putting customers in collections for service on their system which they refuse to maintain or upgrade. Charging customers for issues due to their mistake. XXXX is fraudulently reactivating unsigned accounts without the customers signature nor authorization and adding upgrade to a non upgraded system. Billing people and ruining their credit who no longer have an active account. Say that they are coming back and it won't be a charge then charge large amounts to the account without the customer signature or authorization. XXXX is notorious for taking advantage of the customers trust in safety would install a system that is faulty and want full price even after the customer has been robbed due to their faulty system. Charging for dysfunctional cameras and also service calls that they should included in the service due to storm and bad weather which is not the customer fault but somehow the bill is being billed.
12/05/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • PA
  • 19119
Web
I entered into a service contract with XXXX wherein, XXXX agreed to provide me internet, telephone, and cable services. In return, I agreed to pay XXXX the agreed upon fee for aforesaid services rendered. XXXX has asserted that I owe arrears of {$590.00} for services rendered and has retained the services of McCarthy, Burgess and Wolff to collect the aforesaid arrears. I have disputed these arrears and in support thereof aver the following : 1. After my service contract with XXXX expired ; I formally and voluntarily terminated my XXXX internet, telephone, and cable service on XX/XX/XXXX ; telephonically, as well as, in person when I hand delivered XXXX 's XXXX Router, XXXX ( XXXX ) XXXX cable boxes, cords, and remote controls to my local XXXX at : XXXX XXXX, PA XXXX ; 2. The returned equipment is itemized as follows : 1 ) XXXX Router : XXXX : XXXX ; 2 ) XXXX Cable BOX : XXXX XXXX : XXXX XXXX : XXXX ; 3 ) XXXX Cable Box : XXXX XXXX ; 4 ) XXXX Cable Box : XXXX XXXX : XXXX XXXX : XXXX ; 5 ) XXXX Cable Box : XXXX XXXX : XXXX XXXX : XXXX ; 6 ) XXXX Cable Box : XXXX XXXX : XXXX XXXX : XXXX ; and, 7 ) XXXX Cable Box : XXXX : XXXX ; 3. XXXX services are prorated and billed one month in advance. I paid my final bill of {$250.00} on XX/XX/XXXX.During the year preceding my XXXX service termination ; I made XXXX payments between XX/XX/XXXX and XX/XX/XXXX totaling {$3400.00} ; 4. After my contract expiration, service termination, and recovering the aforesaid XXXX issued equipment ; I subsequently received email notices dated XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX from XXXX seeking payments of {$450.00}, {$660.00} and {$450.00} respectively and threatening service suspension. I timely brought this error to XXXX 's attention by certified letter # XXXX dated XX/XX/XXXX ; 5. I received a bill dated XX/XX/XXXX ; from XXXX advising that my account had been disconnected effective XXXX XXXX, XXXX ; and seeking payment of {$590.00} for services rendered between XX/XX/XXXX and XX/XX/XXXX. I once again, timely brought this error to XXXX 's attention by certified letter # XXXX dated XX/XX/XXXX ; 6. XXXX continued to charge me for services that I did not receive and after I returned all the issued XXXX equipment and after I entered into a new internet, telephone, and cable service contract with XXXX on XXXX ; and, 7. Finally, I have credibly clarified the status of my former XXXX account and that I have attempted to notify XXXX as well as McCarthy, Burgess and Wolff of these erroneous records in good faith with no material or substantial response or resolution by XXXX or McCarthy, Burgess and Wolff in this regard.
06/22/2021 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • Frequent or repeated calls
  • CA
  • 91344
Web
On XX/XX/XXXX I contacted XXXX XXXX XXXX via text message, and by telephone ( cancellation department ) to request a cancellation of services. I requested that they send my the buyout amount, so that the account could be closed immediately. I was sent a cancellation agreement on XX/XX/XXXX from XXXX to complete via XXXX, and this was completed and returned. On XX/XX/XXXX I reached out to XXXX cancellation department after being sent from department to department, and spoke with representative XXXX, who informed that the amount that I needed to pay to close the account was {$130.00}, and she indicated that they would be providing a 20 % discount, as I informed that I was not working at the time. I inquired why I continued to receive so many different payoff amounts from XXXX and was transferred to XXXX ( cancellation department ) who then informed that the amount that needed to be paid was {$140.00} ( which was supposed to be 20 % less that {$170.00} ) another different amount from the last representative, letters, and emails from XXXX. I was informed that this payoff amount would be documented in the account to avoid further notices and phone calls from XXXX, and agreed to go to their portal following the phone call to pay {$140.00}. However, when I went to the portal to pay the final amount it indicated that they amount due was {$130.00}, which I paid ( confirmation # XXXX ). A month passed and then the phone calls to both myself and my husband continued numerous times a day, along with letters. On XX/XX/XXXX, after the continued phone calls and letters, I reached out to XXXX via text message and requested that they stop contacting me as I had already paid off the amount that they told me to pay to close the account on XX/XX/XXXX. I was told to contact the cancellation department again, and refused to, due to the numerous attempts and confusion that I had already dealt with. During the past 10 months we have received several letters from XXXX acknowledging the request for cancellation, as well as numerous offers to return at a lower amount, which is equally frustrating, since we have been making payments to XXXX since XXXX of XXXX. My husband and I received a phone call from " XXXX '' collection agency today requesting that I provide him with the reference number that he provided, along with the cancellation letter, the amount paid ( which he already was aware of ) and the last 4 digits of the card used to pay the {$130.00}. I am skeptical of providing this collection company with any information, outside of what was provided to them from XXXX.
12/23/2020 Yes
  • Debt collection
  • Credit card debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • TX
  • 76063
Web
XX/XX/XXXX To whom it may concern : I would like to file a complaint against XXXX collection agencies, a XXXX XXXX XXXX, XXXX, as well as a McCarthy, Burgess & Wolff. This McCarthy, Burgess & Wolff is claiming that they are collecting a debt for this XXXX XXXX XXXX, XXXX, in the amount of {$3900.00}. And I am writing to complain to your agency because I do not owe this debt that Im being charged. This collection company XXXX XXXX XXXX XXXX XXXX, has never contacted me in any way to verify if I knew of, or to find out if I owed this balance that Im being charged. And according to the attached letter, this debt came from XXXX XXXX XXXX XXXX. In XXXX, I did have a XXXX credit card, and the creditor deceived me with the terms. When I first got the card it was supposed to be 0 percent interest for the first year, but that is not what XXXX XXXX XXXX XXXX did. After I had used the card, after 6 months they started charging me a high interest rate, when I wasnt supposed to be paying any interest at all, and I did complain about that at the time, and I had filed a complaint about the issue. The interest that they were charging me on the card, drove the balance up high, and I did pay the balance off in full at one point. I had, had to have my card replaced at one point, but my balance never seemed accurate, I had always felt as though I was being over charged, I had called and discussed this with them over and over, and got nowhere. I have not had anything to do with XXXX XXXX XXXX XXXX XXXX for at least a year and a half, and they are making it look as though I have been doing business with them in XXXX, so as to add a fraudulent status date, and high balance owed onto my credit file, to destroy my credit. I did not run up any balance to {$3900.00}, from the statement that I was able to find, you can see that XXXX XXXX XXXX XXXX has been adding over {$100.00} plus dollars in interest charges, and fees monthly to this credit card account that they have passed on to these collection agencies. I am disputing this debt, I do not owe anyone {$3900.00}, and before XXXX XXXX XXXX XXXX passed on this debt to any other person, or collection agency, they should have had the decency to notify me about the debt first. And worse, I have had no dealings with XXXX XXXX XXXX XXXX XXXX for least a year and a half, why would they want to place false fraudulent status date information onto my credit files showing as if I have an open account in XXXX.
06/15/2019 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • SC
  • 29229
Web Older American
I made telephone calls back and forth to XXXX regarding this dispute beginning XX/XX/XXXX, XX/XX/XXXX. I called because after looking at by bill I found I was being charged for services and for phones that were buy one get one free. I was also being charged for the free phone. During this conversation, I was also told I was leasing phones and they were to be returned at the end of the contract period. I told the representative I wasn't aware of leasing phones and asked to speak to a supervisor. When the supervisor came onto the phone I explained the same about not being aware of leasing phones. And, I would never lease a phone when phones could be purchased. The supervisor then said, I would not have to return the phones at the end of the contract period and they would be mines. He stated this information would be put into the system and to remind the representative when the time comes of his conversation. Back in XXXX I lost my job and could not continue to pay the bills and the service was disconnected. I called on XX/XX/XXXX and asked for a detailed bill of what was owed. This representative also stated I was leasing the phone and they had to be returned. I explained the conversation back in XX/XX/XXXX The representative said the amounts changed every month and he could not give me that information and suddenly the phone was disconnected after a long wait. I called back 2 additional times and the phone disconnected. On XX/XX/XXXX and XX/XX/XXXX a collection letter was sent to the company 's email address for everyone to see in the company that I owed XXXX money. However, one of the representative stated during the XX/XX/XXXX call, the phones had been disconnected and no additional charges could be added to the billing. As you can see from the attachments XXXX is still charging me monthly. I don't think it is fair a large business should take advantage of the consumer because they can. And, send letters to a company 's email address for all to see. This company lets you know each conversation is being recorded and I am sure all was said was recorded and they should live up to that. In addition, I should be given an itemized bill as requested. I am also sure the the conversation with the supervisor about me owning the phones was annotated in the system because previous representatives verified the information. XXXX should honor what they say and stop taking advantage of their consumers.
08/03/2019 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • OH
  • 43207
Web
Re : Notice for Proof of Claim Account : McCarthy, Burgess & Wolff # XXXX To Whom it may Concern : This is a final notice and request for proof of claim, Under OHIO LAW U.C.C 1319.12 Taking assignment of debts States ( C ) No collection agency shall commence litigation for the collection of an assigned account, bill, or other evidence of indebtedness unless it has taken the assignment in accordance with all of the following requirements : Credit contracts are non-assignable even if the contract has a clause for assign ability because it violates contract Law. Where there is no fair valuable consideration given, the contract or agreement is void ab inito. The debt is non-transferable. If it is a contract for credit or goes to the character of the parties, it can not be transferred or assigned. No state can make a law impairing contracts, Under OHIO LAW U.C.C 1319.12 Taking assignment of debts ( 3 ) The assignment was manifested by a written agreement separate from and in addition to any document intended for the purpose of listing the account, bill, or other evidence of indebtedness with the collection agency. The written agreement shall state the effective date of the assignment and the consideration paid or given, if any, for the assignment and shall expressly authorize the collection agency to refer the assigned account, bill, or other evidence of indebtedness to an attorney admitted to the practice of law in this state for the commencement of litigation. The written agreement also shall disclose that the collection agency may consolidate, for purposes of filing an action, the assigned account, bill, or other evidence of indebtedness with those of other creditors against an individual debtor or co-debtors. XXXX College v. XXXX XXXX XXXX XXXX : XXXX v. XXXX, XXXX XXXX XXXX. Once the Creditor writes off a debt, it can not be assigned or Collected. Since this is an error I demand that you send me the following proofs. As you are obligated to do in accordance with the Fair Debt Collection Practice Act. Section 1692 ( g ) : Under the Law, FDCPA, Section 1692 ( g ), you have 30 days to supply these proofs, if more time is needed please contact me by certified mail and I will extend you 15 extra days. I also request to see a certified copy of any contract or agreement between you and XXXX XXXX, XXXX that gave you the right to collect this debt Account No. :XXXX
01/18/2023 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • OR
  • XXXXX
Web Older American
I was notified by XXXX, XXXX XXXX XXXX, a collection agency for XXXX for with a letter dated XXXX that I owed XXXX a debt of $ XXXX rejected the claim as I do not have a XXXX account XXXX XXXX responded by letter dated XXXX that it was a valid account and enclosed invoices I have never before seen. My current phone number is with XXXX fi on a XXXX XXXX I purchased directly from XXXX. The XXXX invoices were for an iphone I purchased at XXXX XX/XX/XXXX and promptly returned XX/XX/XXXX. I promptly called XXXX and they wouldn't look into it unless I was willing to pay some amount. I said I would call XXXX directly. When I called XXXX, they, XXXX, patched me to the collection agency and I couldn't even ask what these charges were for OR why I never received any notice of these charges despite XXXX knowing my SSN, email, home address, phone number and maybe my XXXX membership number! I can not access my supposed XXXX account either by phone or website. The invoices were dated back to the XXXX purchase XX/XX/XXXX and had since accrued fees and penalties. The XXXX invoice was for {$670.00} XX/XX/2022 and XXXX credited me {$670.00} XX/XX/2022 My XXXX XXXX in XXXX, according to a printout from XXXX received XXXX 2022 was {$730.00} for an unpaid balance of {$130.00}, account charges of {$650.00}, my old phone number {$29.00} and the retuned XXXX number {$87.00} and the balance of {$130.00} representing interest, fees and costs. In XXXX my credit score was XXXX and in XXXX it was XXXX. I had no idea why. In 2022 my high XXXX XXXX was XXXX and my low until XXXX was XXXX. My current score is XXXX for XX/XX/2022. I am retired with 5 accounts- 3 credit cards a mortgage and 2nd. mortgage. I pay my credit cards in full each month. I have submitted reprinted receipts from XXXX to XXXX 's collection agency along with their letters to me. I feel a person should be able to talk with the company ruining their credit with false information before having to fight with a collection agency. A person should be innocent until proven guilty. And a word about Credit Score agencies. They are providing consumer 's creditors with credit information and their fiduciary responsibility is to the creditor since they have to pay for credit reports. They then want to charge consumer 's to protect and indeed provide their credit score information. This is a clear conflict of interest! XXXX.
05/17/2021 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • CA
  • 935XX
Web
had 2 yrs internet contract with XXXX XXXX XXXX from XX/XX/XXXX till XX/XX/XXXX, more than 2 yrs. At XX/XX/XXXX midnight service disconnected, ps notification. Received box 2 weeks after to return equipment, i sent modem and accessories, ps XXXX tracking on receipt XX/XX/XXXX they received XX/XX/XXXX. They told me to climb to the roof to remove their dish and send them a piece with instruction how to use tools to remove. I told them they must come to take it as they did in my 1st contract. I do not know how to do and have no idea. XX/XX/XXXX they created a new account number XXXX from the original and took {$270.00} stating that it is a service from XX/XX/XXXX to XX/XX/XXXX while i have no service since XX/XX/XXXX midnight. My service account number had always been XXXX ps documents. All my payments were automatic, my contract amount for unlimited internet {$150.00} but they charged {$160.00} they said it is modem fee, it is impossible to use another modem which is wrong. They seldom charge even that amount, ps my final bill {$160.00}, my bills vary {$160.00} and {$180.00}. Every time i complaint, they said it is only for one time due to some issues, but never. After they took {$270.00} on XX/XX/XXXX they tried again a week after to take again another {$270.00} ps notice, likely i blocked them, that transaction failed. I asked them while they are doing that, they said i have to send them the satellite equipment. Finally i had to find someone on my own to remove that on the roof. I sent them XX/XX/XXXX and they received XX/XX/XXXX. I called them last week, they said it takes 10 business days to process the refund. Surprinsingly i found again a collection letter XX/XX/XXXX for {$270.00} plus fees. We are in a country a law. My question how a company can just create an amount to rip off clients with no evidence. They owe me that amount, i filed with XXXX XXXX XXXX for unauthorized charge because i have no bill. I ended up finding someone for that satellite issue to remove and sent equipment, ps XXXX tracking for reception XX/XX/XXXX, we agreed on refund, now they want to destroy me because i files complaints against them. This is something i have ever seen i n 30 yrs of business experience. I need help. They are 2 XXXX tracking receipts, ask to explain how i get the internet and how within 3 weeks someone can get a collection letter.
09/19/2022 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • FL
  • 32779
Web
I contracted for internet service with XXXX in XX/XX/XXXX. My 2 year commitment on the contract was completed in XX/XX/XXXX. I closed my account and verified that my credit card had been removed from my account on XX/XX/XXXX. As discussed with the XXXX representative, I no longer live at the service address and only had the modem to return. As well, the XXXX representative was notified that my husband and I did not own a ladder nor had the ability to scale a ladder to the roof. We moved from the location XX/XX/XXXX. The modem was verified that it was returned and received by XXXX. XX/XX/XXXX I received a " We couldn't process your payment '' email notice in the amount of {$160.00}. The notice stated that XXXX was unable to process my monthly XXXX internet service. As I had removed my card from the account and closed it out, I knew the communication was incorrect as I didnt owe a monthly payment. I received no communication between XX/XX/XXXX and XX/XX/XXXX from XXXX. XX/XX/XXXX My account was turned over to a Debt Collection firm. ( Confirmed with Debt Collection agency representative on XX/XX/XXXX. ) XX/XX/XXXX I received a second communication from XXXX stating that they had not received my equipment and payment of up to {$300.00} was due on XX/XX/XXXX. There was no specified amount and there was no linkage of the unreturned equipment fee to the first communication for monthly payment. XX/XX/XXXX The debt collection payment company mailed a notification on XX/XX/XXXX for the amount of {$160.00}. XX/XX/XXXX I received the debt collection notification sent on XX/XX/XXXX for the amount of {$160.00} from the US Postal Service. XX/XX/XXXX I called the number that was on the XXXX unreturned equipment notice XXXX to inquire as to the payment. There was no option at this number for talking with Customer Service or a way to get to Customer service. XX/XX/XXXX I looked up the customer service number and through a phone call confirmed with the XXXX representative that the amount that was reported initially as a monthly payment was really the unreturned equipment fee. XX/XX/XXXX The XXXX representative filed a complaint on how the communication and timeline was handled. XX/XX/XXXX I paid the {$160.00} with the debt collection agency. I requested a letter of confirmation and will receive a letter within 14 business days.
11/13/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • MA
  • 01040
Web Servicemember
Today, XX/XX/XXXX, I received a call from XXXX XXXX ; employee from Debt Collection Agency McCarthy , Burgess & Wolfe. For the second time in two weeks, said employee has been attempting to arrange to collect an inaccurate and unverifiable debt on behalf of XXXX XXXX , XXXX On each call, the alleged balance differed. I advised Ms. XXXX, on both occasions, communication has been established with XXXX XXXX, XXXX to verify, validate and resolve the debt. Collection efforts should have ceased ; instead, she proceeded to state that collection efforts will continue. I requested a valid original instrument of indebtedness in its original form with my signature on it ; Ms. XXXX stated she will get an invoice and does not have to verify my signature is on it. At this moment, it was made clear, via Ms. XXXX own admittance, that she was attempting to collect an alleged debt WITHOUT valid documentation as per the FCRA and the FDCPA ; Federal Law. McCarthy, Burgess & Wolfe and XXXX XXXX , XXXX are both attempting to collect a debt for the same account number, with different balances. With beyond a reasonable doubt of information regarding and pertaining to the training, education and collection practices of McCarthy, Burgess & Wolfe, along with their employees ( which should each be held personally responsible for being unable or unwilling to comply in collection efforts of only 100 % accurate and 100 % verifiable accounts in accordance with 15 U.S. Code Sec. 1629e ( 8 ) and Sec. 809 ( b ) of the Fair Debt Collection Practices Act via NOT ignoring or overlooking physical verification of a consumer contract with their signature on it in accordance with FCRA Sec. 609 ( a ) ( 1 ) ( A ) ), I respectfully request an investigation of all accounts paid to McCarthy, Burgess & Wolfe to cease all improper collection practices. Should this matter end up in court, I respectfully request all consumers violated be reimbursed all accounts that resulted in paid status under obvious violations, like mine ; and pursue a Class Action Lawsuit for Improper Debt Collection Practices in pursuit of statutory damages plus attorney costs and any applicable fees in accordance with 15 U.S. Code Sec. 1692k ( a ) ( 2 ) ( A ), similar to the CFPB ordering XXXX XXXX XXXX XXXX to pay $ XXXX for Improper Debt Collection Acts on XX/XX/XXXX.
01/17/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • WY
  • 831XX
Web Older American, Servicemember
My wife passed on XX/XX/XXXX. I kept her phone active for several months afterwards because she handled all of our billing and and she had setup all of the debts due sent to her phone number so that she could pay all the bills. XXXX was one such company. My complaint is with XXXX XXXX. Near the end of XX/XX/XXXX my normal billing jumped to over {$300.00} because of International phone calls from XXXX using my late wife 's phone number. The next month the total went to over {$800.00} for even more calls from XXXX. All my attempts to talk to " managers '' at XXXX about obviously fraudulent charges originating from a country that I have never visited. In fact I haven't been out of the U.S.A. in over 20 years. Sometime around XXXX or XX/XX/XXXX I personally went to the XXXX store in XXXX XXXXXXXX, ID to have my wife 's phone number disconnected and change the account to my name and surrender her phone because I certainly did not need it any longer. They made a really big deal about changing that account ( they even required me to provide an original death certificate! ). The whole process took several hours and I was very frustrated but it needed to be done. And I thought that the account change was completed. When I started receiving the billing for international calls I noticed that the calls were using my late wife 's, supposedly disconnected and returned cell phone. Despite all my calls to fix the fraudulent charges they had no record of the number being disconnected or returned. I've searched my records and I can't find proof as well. So, either they never gave me official paperwork of I have disposed of it after a few months. They have since sold the debt to a debt collection agency and my money manager has sent them a cease and desist letter. They did cease. Now I have to go through this all over again because XXXX sold the debt to another debt collection agency that is now demanding {$990.00} for interest fees and costs. I just need to talk to someone at XXXX headquarters ( maybe with a moderator ) that has common sense that can see that these international charges from XXXX are obviously fraudulent. When I call all I can get is mid-level management that parrots the company policies back to me without even considering the fact that they are mistaken.
07/28/2021 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • AZ
  • 856XX
Web Older American
When we had transferred our family wireless plan from XXXX XXXX XXXX to XXXX in XX/XX/XXXX, there were numerous issues that were encountered in transferring our lines of service over. One of these issues resulted in the line of service for XXXX erroneously being set up as a sub-account by XXXX on their system. I was told on several occasions that the issue had been resolved and the account had been consolidated with the primary account for all our other lines of service. Since I had enrolled in auto-pay, the primary account has always been paid on time and XXXX provided verbal confirmation that all charges would be billed and charged through this primary account. However, I recently discovered that although the sub-account was consolidated, the charges for a brief period of time in XX/XX/XXXX were never consolidated and billed through the primary account. Although this was entirely due to a XXXX processing error, XXXX sent these charges to a third-party collection agency in XX/XX/XXXX without my knowledge. And again, I was told on multiple occasions not to worry about the sub-account billing as everything had been consolidated under the primary account which was enrolled in auto-pay. As a result of this error, my XXXX XXXX has been adversely impacted. When I contacted XXXX 's billing representative on XX/XX/XXXX, I was also able to finally get resolution on several other charges to my account which were in error resulting in credits of {$64.00}. These credits were applied to my primary account since XXXX said they no longer have access to my sub-account. Per XXXX 's direction, I then contacted their third-party collection agency XXXX XXXX XXXX to notify them of my conversation with XXXX and filed to file a separate billing dispute with them. However, after this conversation with them, I have not received any written confirmation of my dispute or confirmation that they have contacted XXXX. When I followed up with XXXX, they indicated that they have not been contacted by XXXX & XXXX and they can not correct my account information until that happens. Repeated attempts by me to contact XXXX & XXXX in writing have been unsuccessful.
03/10/2021 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • TX
  • 75089
Web
On XXXX at XXXX McCarthy , Burgess and Wolfe representative XXXX XXXX emailed me demanding I remedy a past due balance to XXXX XXXX XXXX XXXX I responded 13 minutes later with " I didnt refuse anything, I requested the final bill. No one ever sent me it. I made a final payment, and turned in equipment. Then I get a call saying I owe more. You're the second " collections '' company to contact me about it. So do you have the final bill? '' They did not reply so on XX/XX/XXXX I forwarded them the same email and said " I sent this on XX/XX/XXXX. Have yet to hear from you. '' On XXXX they replied stating " We received your email regarding the XXXX XXXX We have requested the invoices. They will be emailed once they are received. '' I did not hear from them again until XXXX at XXXX where they sent me another demand and acted as if we had never spoken " Dear XXXX XXXX XXXX On XXXX, XXXX formely known as XXXX XXXX XXXX requested we handle the above-captioned account. They specifically asked that we attempt to resolve this at a voluntary level rather than pursuing alternative remedies. I sent a letter to you making you aware of our clients claim. You failed to respond. Our client intends to receive the full amount of their claim. A brief review shows no reason why they should not be entitled to full recovery. I am desirous of resolving this in the easiest, non-confrontational manner possible however, I need your cooperation. Your failure to remit the full balance at this time will force me to assume you are unwilling to pay the balance. Should you choose to stop further action by this office, mail a check to The XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, OH XXXX in the amount of {$140.00}. Make check payable to XXXX formely known as XXXX XXXX XXXX or pay online at XXXX. For your convenience, an automated attendant is available to process ACH/Check payments over the phone by dialing XXXX. Fees may apply. Action will be held until XX/XX/XXXX, pending receipt of your check. Thank you in advance for your anticipated cooperation. '' I showed them all this previous correspondence in reply.
02/18/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MN
  • 564XX
Web Older American
I have a XXXX XXXX account with my XXXX XXXX children, XXXX XXXX and XXXX XXXX, and my husband XXXX. We are all authorized to use this phone account to get a new phone when necessary or have a phone fixed. If they were n't authorized they would have to have XXXX call each time they need to do something with their phone for permission from me the head person on the account. My daughter, XXXX bought an Ipad on a XXXX account she set up with XXXX. I knew nothing about this account until I tried to buy a car and did n't qualify for a low interest rate because of a default loan from XXXX. I came home and called XXXX to ask about this item on my credit score thinking it must be a mistake. At this time I did n't know it was XXXX that had set up this account. XXXX told me that they could n't talk to me about this purchase because it had been turned over to a collection agency and I 'd have to wait to hear from them. This happened XX/XX/2015. The collection agency of McCarthy, Burgess and Wolff called me XX/XX/XXXX or XX/XX/XXXX about this loan. This is when I found out it was my daughter that had defaulted on the loan. I have never received anything in writing from either XXXX or the credit collection agency. XXXX never sent me a bill and the purchase amount never showed up on our XXXX phone bill. I still have nothing in writing from the collection agency even though I have asked and they have said they would sent a letter explaining. McCarthy, Burgess and Wolff said they would go back to XXXX for us, then called back and said they had received a response from XXXX and I never saw that information either. I was just told to pay the bill. We have no proof that who called us or who we call is this collection agency. I still do n't know how much the Ipad cost or what else is on the bill. I was told that there is an XXXX % collection fee. How can I be harrassed and responsible for this bill when I have never seen a bill or even what exactly I would be paying for if I paid this bill? Thank you for any help you can provide. XXXX XXXX XXXX XXXX XXXX XXXX. XXXX, MN XXXX cell XXXX
06/24/2022 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • GA
  • 30132
Web
I received a statement from McCarthy, Burgess & Wolf in XXXX of XXXX stating I owed for a quarterly pest service from a company for XXXX. I paid the amount due shown on that statement directly to the pest control company on XXXX, XXXX XXXX. Then, in on XX/XX/XXXX I received a phone call from McCarthy, Burgess & Wolf stating I owed {$89.00}. I explained to them that I had already paid this amount directly to the pest control company and informed them that the statement they sent in XX/XX/XXXX stated I owed the amount paid. That is when they proceeded to tell me I still owed more money and that just because the statement in XX/XX/XXXX showed that amount, that doesn't mean that's all I owed on the debt. I then requested tha they send me proof that I owed this amount. I received a letter on XX/XX/XXXX from McCarthy, Burgess & Wolf stating that the pest control company charged me for quarterly service that would have been for XXXX. I emailed customer service at McCarthy , Burgess & Wolf on XX/XX/XXXX and explained my account was cancelled with XXXX XXXX XXXX in XXXX of XXXX and that I do not owe for the additional quarterly service. I received no response. I then followed up again on XX/XX/XXXX requesting an update to no avail. Then today, on XX/XX/XXXX, I receive another call from McCarthy, Burgess & Wolf, the same representative, arguing with me stating I owe for this service and I have on choice but to pay. I explained to him several times that what they were trying to charge me for was quarterly service. I only received service in XXXX of XXXX. I explained I had no problem paying {$29.00} for XXXX, but I was not paying for XXXX and XXXX due to not receiving service. He then proceeded to tell me I had no choice and it was my fault that services were cancelled due to non payment and that I at least owe the company that much. At that point, I ended the call and send another dispute to another email address given to me by the representative who stated early on in the call today that they never received my dispute. They still have not responded to my dispute in writing.
04/29/2020 Yes
  • Debt collection
  • I do not know
  • False statements or representation
  • Impersonated attorney, law enforcement, or government official
  • AZ
  • XXXXX
Web
This company which I have " NO CONTRACT '' with has no legal right to collect on this said debt. Reporting of the debt is a violation of the FCRA. Section 623 ( a ) ( 2 ), Section 623 ( a ) ( 1 ) ( B ), and Section 623 ( b ) ( 1 ) ( E ). Please provide me with a true and certified copy of the complete audit trail/Certified Final Forensic Internal Audit of said account. Furthermore, in order for this company to validate the debt, please provide verification through audit certification of debt entry in accordance with G.A.A.P., I.F.R.S., in accordance with basel 3 accord and U.N.C.I.T.R.A.L Conventions. Notice Should you fail to provide Us with a copy of Our agreement and provide a persons name that We can communicate with then We will consider this matter at and end and notify you that any further demands for unsolicited goods and services will be regarded as claims for unjust enrichment in contravention of Fair Trading Act 1986, s21c and Unsolicited Goods and Services Act 1975, s4 and will be forwarded to Our solicitor for action. Your failure to respond, within 10 days of the receipt of this notice, and rebut with particularity, everything in this document with which you disagree is your lawful, legal and binding agreement with and admission to the fact that everything in this document is true, correct, legal, and lawful and binding upon you, in any court, anywhere in the United States of America, without your protest or objection or that of those who represent you. Your silence is your acquiescence. See : Connally v. General Construction Co., 269 U.S. 385, 391. Notification of legal responsibility is the first essential of due process law. Also, see U.S. v. Tweel, 550 F. 2d. 297. Silence can only be equated with fraud where there is a legal or moral duty to speak or where an inquiry left unanswered would be intentionally misleading. The recipient of this document is obligated to verify the record is correct or correct such record where a defect is found. NOTICE TO AGENT IS NOTICE TO PRINCIPAL NOTICE TO PRINCIPAL IS NOTICE TO AGENT SILENCE IS ACQUIESCENCE
08/24/2022 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • FL
  • 330XX
Web
I was originally contacted by a private investigator named XXXX who claims that he is investigating my business he needed to verify my address which was incorrect and he called me on my personal cell phone. He notified me that my bank will be contacted, assets will be looked into and all of my vendors will be called. After I gave him my business address and phone number he told me that I owe a debt to a huge client of his that is located in Texas I asked him who it was and he notified me it was XXXX XXXX of XXXX XXXX and XXXX. I ask for contact information and he gave me his phone number XXXX. I called XXXX XXXX and he had no recollection of my account after giving him my full name and the business name he said he will do some investigation. After about 10 minutes he said that I owe {$3000.00}. For which I said another company called McCarthy Burgess and Wolfe claims I owe {$2400.00} I said this cant be true one account get cant get sold to two different collection agencies and I have to pay both. He notified me that occur McCarthy Burgess and Wolfe was a fraudulent company and that he now owns the account. Ill ask for validation and proof of ownership of this account and he said that his account is accurate and he can only provide a generic email and nothing else. I contacted XXXX XXXX and they claim I dont owe anything at all and nothing has been sent to collections. Theyve also notified me that there are a ton of scammers and I said this is not OK and we have to work this out. I later received a call back from XXXX XXXX who said that the XXXX was accurate I now have an email from him stating that I/O McCarthy Burgess and wolf {$16000.00} however McCarthy Burgess and Wolfe claim that I owe {$14000.00} {$.00} and another {$2400.00} neither company has provided me with invoices from XXXX and Im not sure which company to work with especially since XXXX XXXX told me that McCarthy Burgess and Wolf hes never heard of and not to work with him not sure how he got the dollar amount of {$16000.00} if he doesnt work with McCarthy Burgess and Wolf .
07/13/2019 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • GA
  • XXXXX
Web Servicemember
I was told by a representative named XXXX ( who is no longer employed with the company ) at McCarthy , Burgess & Wolff, that she would allow me to settle my debt with XXXX XXXX at {$360.00} ( original amount was {$430.00} ) and on XX/XX/2019 they transferred me over to a representative that would email me as soon as I made the payment with her billing team. I was transferred over to them to make a payment on XX/XX/2019 which was debted from my account on that day. Since XX/XX/2019, I called XXXX back and she called me back before she was fired from her position. On those ocassions, she kept promising me that she sent me an email that had the terms of this settlement agreement that would state this would be removed from my account and show debt was PAID IN FULL on the receipt. I never received any records of anything from this debt collection agency but was debted for the settlement amount on XX/XX/2019. On each contact with XXXX, she assured me there was nothing to worry about and I would receive her emails in a few hours, as it takes their system a while to send outgoing emails. I agreed Again, waiting all day for the email, no documentation was sent from this collection agency via email or postal mail about my payment and the agreement XXXX and I had on a recorded line SEVERaL times. I called again feeling deceived and spoke to a XXXX XXXX on XX/XX/2019, XXXX assured me SHE would, in fact, email me and I would receive an email in a few hours. Checked Spam as well as normal inbox and again, nothing. She also gave me the information about XXXX on a recorded line stating her job loss as well as that she did not actually email me according to the records. I have not received any documentation from this collection agency and demand that XXXX XXXX, as well as MB & W, remove this debt from my report as I have called numerous times and promised it would be removed and made whole after I paid it. I believe this is deceptive business practices and the debt is still appearing on my credit report as of today.
07/24/2017 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • TX
  • 752XX
Web
This is my second complaint against McCarthy, Burgess & Wolfe. After more than 4 months to send some statements in the mail not proving anything but someone charged a single charge on the card. It did n't prove anything else. They did n't even send an agreement between the business and XXXX XXXX. Their only concern is collecting money on a debt that they purchased from XXXX and it does n't matter that I do n't owe it! This company is trying to collect a debt that I originally disputed with XXXX XXXX XXXX. I never used or activated the credit card but they let someone charge a {$800.00} charge on a card that was never activated and I explained that to XXXX at the time. My question was how can you let someone use a card that was never activated and why are you trying to insist that I pay for a charge that I did n't make and I disputed with the company! I blame XXXX because the card was never suppose to be used without activation first! I tried to solve the matter with the representative but she told me that it did n't matter if the card was activated or not, it was used! I was shocked because for one I did n't make the charge and for two why bother with security and activation process when someone can use the credit card without the owner or company representatives activating the card. This is my second complaint because this collection company sent me copies of statements in the mail claiming that 's verification that I owe this business debt. But it 's not proof that I owe the debt! There is no signatures from company representatives, no activation process, and the charge was n't related to anything with the business. It was only one charge on that card and like I stated previously, it was disputed because it was n't mine and they should n't have let it be charged in a card that was not ever activated by me to authorize use! I also asked the collection company for the agreement between them and XXXX to even be able to contact me about this debt with the amount they purchase the debt for if any.
09/10/2022 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Impersonated attorney, law enforcement, or government official
  • KS
  • 662XX
Web
In accordance with the Fair Credit Reporting Act, McCarthy Burgess & Wolfe has violated my rights 15 USC 1681n. Willful Noncompliance and the XXXX XXXX Compliance Guidelines, Credit Reporting Resource Guidelines Page 10-1 Accounts which have been forwarded or sold to another entity ( Debt Buyer ) Shall be removed. I am requesting this account removed immediately. Upon contacting your office and being told that you no longer service this account and that it was sent back to the original creditor you declined to remove the account from my business credit report. You were also informed that this issue was a residential/personal matter that was not in anyway connected to my business entity or my business address and you still refused to remove the account. Your placed theses collection account on 2 XXXX XXXX XXXX. At this juncture you were informed orally and in writing. 15 USC 1681n, States : ( a ) IN GENERAL Any person who willfully fails to comply with any requirement imposed under this subchapter with respect to any consumer is liable to that consumer in an amount equal to the sum of ( 1 ) ( A ) any actual damages sustained by the consumer as a result of the failure or damages of not less than {$100.00} and not more than {$1000.00} ; or ( B ) in the case of liability of a natural person for obtaining a consumer report under false pretenses or knowingly without a permissible purpose, actual damages sustained by the consumer as a result of the failure or {$1000.00}, whichever is greater ; ( 2 ) such amount of punitive damages as the court may allow ; and ( 3 ) in the case of any successful action to enforce any liability under this section, the costs of the action together with reasonable attorneys fees as determined by the court. XXXX XXXX Compliance Guidelines, Credit Reporting Resource Guidelines Page 10-1 Accounts must be deleted for the following reasons : -Accounts which have been forwarded or sold to another entity ( Debt Buyer )
04/06/2017 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt resulted from identity theft
  • CA
  • 95050
Web
I responded to an advertisement to get alarm system protection for my house at a promotion rate by company called XXXX. Few days after I got contacted by a company called XXXX stating they are the party that was hired by XXXX to install my service that was ordered from them. Obviously I contacted XXXX to make sure it is correct what they are telling me because I do not trust anyone to come in to my house. One week later they came in to install my security system and they spend 2.5 hours in my house and told me they need to come back to finish the installation and at that time they give me a paper for contract to sign and I refused to sign it at that time and told them I will sign the contract once the installation is finished and my system is ready to operate. This transaction happened in XX/XX/2016. Since then I have been contacting XXXX and XXXX to schedule a time to finish the installation. Both companies had given me so much run around which I told them I do not want to do business with them any longer and I hired someone to take all the wiring what they done and boxed them and put it in my garage and whatever the equipment they brought in originally which was in opened and was in box still sitting in my garage. I had received phone calls from XXXX requesting money for service that was not done and every time took me 20 to 45 minutes explaining that my security equipment was never installed and I have everything in the box to send back to them and all i need return authorization which i never received. About two weeks ago i got a collection call which followed up with a letter from a company called MCCARTHY, BURGES & WOLFF demanding {$970.00} from me. Immediately I requested a debt validation from them .Earlier today I received their validation paper which showed my signature on the contract that someone has forged my signature. The great part is I have the original and the copy of original contract that was never signed by me.
09/20/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NY
  • 14450
Web
My client, XXXX XXXX, was a low level employee of the XXXX XXXX for XXXX XXXX in the New Hampshire officeXXXX XXXX was instructed by the XXXX to create an internet account with XXXX XXXX for the exclusive use of the XXXX. Thereafter, he called XXXX XXXX, used the XXXX 's credit card for payment of all fees, including future charges, and provided his name and phone number as XXXX required a contact person. Shortly thereafter, XXXX left the XXXX New Hampshire campaign. Over the past several weeks, XXXX has been hounded by an abusive debt collector even though she was apprised of the above facts. XXXX then contacted my office to represent him in this matter. On XXXX XXXX, 2016, a representative from McCarthy. Burgess and Wolfe contacted me, at first refusing to identify themselves. When I informed the McCarthy, Burgess and Wolfe ( hereinafter, MB & W ) representative to either identify herself or I would end the call she stated that the call would be recorded and that she was calling in response to a claim against XXXX XXXX. I informed the MB & W representative of the facts set forth above, told her my Client had no fiduciary responsibility for the Campaign and was no longer employed by XXXX and that she was to discontinue efforts to collect through my Client. She continued to press for information and I informed her that the debt was not my Client 's, he was not responsible and that she was to discontinue all efforts to collect through my Client. Lastly, I told her that should they initiate any proceeding against my Client, we would countersue. Thereafter, I ended the call. Previously, I informed MB & W of the above facts and informed them that XXXX XXXX would not be responsible for the debt as it was not his, and they were to discontinue all collection efforts through XXXX. I also told MB & W that if they had facts to counter my claims, they were to send those fact directly to me and discontinue all communications with my Client.
06/15/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • FL
  • 33015
Web
On XX/XX/XXXX , I opened an account with XXXX for cellular service. After a few days, I decided that this was not a good plan for me. I closed the account and return all the equipment on XX/XX/XXXX . On XX/XX/XXXX , I received the first notice relating to this matter from McCarthy, Burgess and Wolff. I never received any communication from XXXX . After receiving that first noticed, I immediately called XXXX , spoke to XXXX # XXXX , she stated that she could not pull the records and that I would need to speak to a lawyer. She transferred me to th e Collection Agency, I spoke to XXXX ( operator ), and she then transferred me to XXXX XXXX ( XXXX ext XXXX . I explained that this should never had been sent to collections, because all the equipment was returned on XX/XX/XXXX . Furthermore, the XXXX statements have the wrong address. That is not my address, nor as it ever been. XXXX stated that she would submit a dispute on my behalf. Then, on XX/XX/XXXX I called and spoke to XXXX , she said that the dispute was never done by XXXX XXXX . She said that she would put in the dispute and that I need to wait 30 days. I asked to speak to the supervisor XXXX XXXX ext XXXX . Explained the situation, he said that he would call me back, but he never did. I called him back on XX/XX/XXXX , where I had to repeat the issue to him, he said that he needed to file the dispute again. He could not give a time frame for resolution. He was unethical and did not do what he said he would do. The bottom line is that that XXXX put me in collections unlawfully, which impacted my credit report for equipment that was returned on XX/XX/XXXX . I have attempted to resolve this matter with the collection agency and XXXX , but neither is responding accordingly. I should have never been put in collections for this matter. Furthermore, the impact on the credit report effected my ability to get business loans for my business.
01/26/2024 Yes
  • Debt or credit management
  • Debt settlement
  • Charged upfront or unexpected fees
  • WI
  • 53713
Web
XXXX XXXX From : XXXX To : XXXX Tue, XX/XX/XXXX at XXXXXXXX XXXX This is regarding the refund to XXXX for the cancellation of the credit card issued to your company. XXXX has not received the refund for this credit card. If you feel this was sent in error, please reply all and provide all supporting documentation and or information BY THE DUE DATE OF THE REFUND OR THE AMOUNT WILL BE SENT TO DISPUTE. The invoice that was created for the job, is not proof of service completion. Please refund these funds by XX/XX/XXXX If the refund is not received, XXXX will process a dispute with the credit card company. Date of Service : XX/XX/XXXX Job ID : XXXX Amount : {$1100.00} Refund Due Amount : {$1100.00} Credit Card XXXX XXXX XXXXXXXX Expiration : XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) Reason/Notes per call : Our record shows that this job was marked as reassigned in the system. Cancelled by the dispatcher due to provider 's delay. We would like to request a refund for the {$1100.00}. -- We only have access to email for communication. We apologize for any inconvenience this may cause. Performance or account related inquiries, contact XXXX 's XXXX XXXX XXXX This communication is for the sole use of the intended recipient ( s ) and may contain XXXX confidential information. If you are not the intended recipient, please notify the sender immediately by return email and delete this message from your system. Thank you. -- XXXX XXXX XXXX. XXXX Confidentiality Note : This e-mail message and any attachments may contain confidential or privileged information. If you are not the intended recipient, please notify me immediately by replying to this message and destroy all copies of this message and any attachments. Thank you.
02/13/2023 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • NV
  • 89110
Web
On XX/XX/XXXX, I called XXXX and spoke with a male representative. I had already closed my account and so I asked the representative how much I owed XXXX, and I was quoted XXXX dollars. I paid this amount in full and I have a proof to prove this claim which I will include in this report. I asked the representative if I would owe anything else after this charge as I did not want XXXX to report negatively on my credit report. He answered no and reassured me that that was the last and final charge. However, this was not the truth as on XXXX of XXXX, XXXX sent a debt of XXXX dollars to a collections agency. I want to once again repeat that I was given no notice that this debt was owed on XX/XX/XXXX when I explicitly asked, the debt amount was falsely reported to me by their representative. Not only this but XXXX made absolutely no attempts to notify me of this debt- not by phone call, not by email, not by letter. I did not find out about this debt until months later when I received a collections notice by a third party company they sent the debt over to known as McCarthy Burgess & Wolff. On XX/XX/XXXX I paid a total of XXXX dollars to McCarthy Burgess & Wolff. On XX/XX/XXXX I spoke to a McCarthy Burgees & Wolff representative who informed me in order to remove the collections from my credit report I would need to speak to XXXX. After many transfers I finally reached a manager at XXXX. I explained how the XXXX representative had misrepresented my debt and the manager indifferently informed me that XXXX and McCarthy Burgess & Wolff could do nothing for me to correct this error on their behalf ( that will now impact my credit score for years to come if not corrected ). I have had my rights violated : specially the fair debt collection act clause 807 that states that debt amounts can not be misrepresented to consumers. This needs to be resolved or I will take legal actions against both XXXX and McCarthy Burgess & Wolff.
05/07/2020 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • NV
  • 894XX
Web
On or around XX/XX/XXXX, our company closed an office in XXXX XXXX, CA and terminated relevant services. Internet and various utilities. On XX/XX/XXXX I received an email from McCarthy, Burgess & Wolff ( hereafter MB & W ) saying that a XXXX bill was unpaid. After reviewing the very " grainy '' documents they provided, it appears that XXXX XXXX XXXX continued to bill after service was discontinued, applied my {$250.00} deposit, and then continued to bill long after service was terminated. I immediately ( same day. XX/XX/XXXX ) replied to their email asking for more documentation. I received no response. On XX/XX/XXXX, I left a voicemail with the agent assigned to me in the letter. I received no response. On ( I believe ) XX/XX/XXXX, I left an additional voicemail. I received no response. On XX/XX/XXXX, I sent an additional email. I received no response. On XX/XX/XXXX, I sent an additional email. I received not response. On XX/XX/XXXX, I sent a letter via USPS with tracking and signature confirmation. I received no response. From my written, delivered, and signed-for letter sent to MB & W " To recap. The documentation you sent was very grainy and difficult to read. It would appear that this account was still being billed after being closed. I am requesting the invalid billing be voided, and my {$250.00} deposit with applicable interest be refunded. " To date, excluding the original email I received from MB & W, I have not received any response to any of my inquires. No emails, no postal mail, no callback. From MB & W Account XXXX, File XXXX, Invoice XXXX Contact Information : Agent listed XXXX XXXX Website : http : //www.mbandw.com/ Mailing Address : McCarthy, Burgess & Wolff XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX , Ohio XXXX USPS Tracking with Signature Confirmation : XXXX " Your item was delivered at XXXX XXXX on XX/XX/XXXX in XXXX, OH XXXX. The item was signed for XXXX XXXX. ''
12/30/2022 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • AZ
  • 85020
Web
In XX/XX/XXXX, I signed a XXXX contract for XXXX XXXX XXXX monitoring ( which at the time was XXXX XXXX XXXX XXXX XXXX XXXX XXXX I called XXXX about moving my service to a new address since I had just moved. They told me my monthly charge was going to go up and I'd have to buy new equipment. I told them I didn't want to do that and I wanted to cancel services. They said that, since I signed a contract for 36 months, that they would continue to charge me until XX/XX/XXXX. I told them I wanted my services cancelled as soon as that period ended. I also asked for a copy of my signed contract and for something in writing saying I cancelled. They told me they would email me my contract, but they never did. They also told me that my call was documented in their system. I asked for an email or something else confirming cancellation, but they continued to just say it was documented in my account. After that conversation, I continued to pay every month through XX/XX/XXXX even though I did not have any services through them. However, in XX/XX/XXXX, they tried to continue charging me. I had to dispute the charge with my bank and ask my bank to do a stop payment, since I had already asked XXXX to cancel my account and stop charging me once the contract had ended. After that, XXXX continued to try to charge me every month and added late fees as well. I was not under contract with them at this time, did not authorize them to charge me, and had already requested my account be closed in XX/XX/XXXX. They continued to attempt to charge me every month until XX/XX/XXXX, at which point they decided to finally cancel my account and then they sent it to collections. Now they are saying I owe them {$390.00}, but these are all charges accrued after my contract period ended. They were not authorized by me to continue accruing these charges yet they sent it to collections and put it on my credit report. This is fraud.
03/07/2022 Yes
  • Debt collection
  • I do not know
  • False statements or representation
  • Attempted to collect wrong amount
  • WA
  • 991XX
Web
I was contacted by someone claiming to be a new service called " XXXXXXXX XXXX '', and that they knew I was having issues with XXXX. Which I was ; as they were sending leads outside of hours I posted. The person made it seem like they were a competitor of XXXX and had better systems. I was told I could pay an annual membership to join XXXX XXXX, and they would deal with XXXX for me. I advised that I could pay the one time annual fee on a personal card ; but would not be able to set my account up yet, as we were in transition and opening a second location and I would not be able to start taking new clients until that was resolved. Multiple documented tragedies and many months later, I am now ready to add another 27 clients this morning and discover that I am being charged XXXX for XXXX sent to an old number on a " new account '' XXXX XXXX created from my OLD XXXX XXXX information. Not only am I being charged for purchases I never authorized.. I am now in collections as of XX/XX/2022. My business number is completely different from the number they sent the referrals to. I have no idea what zip codes or services they offered. Nor do they have my business billing information. I was trying to finally activate and set up my account on XX/XX/2022 to add the 27 new clients when I learned they had done this AND put me in collections as of XX/XX/2022. I tried multiple times to resolve this when I discovered it on XXXX with XXXX XXXX. As well as McCarthy, Burgess & Wolfe their collection agency. I didn't buy these leads, I shouldn't have to pay for them. It is bad enough my business reputation was maligned by them offering/selling my services to clients that never had a shot of an appointment. My business DID NOT receive any business from them. We have not started any new clients, as we have been dealing with treading tragedies in at least 6 months.
01/18/2023 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • MD
  • 20603
Web Servicemember
XXXX XXXX XXXX XXXX, along with their solar panels, have been attempting to make me pay for equipment that doesn't work. I had solar panels installed around XXXX and the panels have not worked correctly since installation. XXXX attempted to address the issue several times, but not that they did worked. The replaced the equipment twice, went on my roof to adjust or fix the panels, as there was water and debris, at one point, preventing the panels from working per one of their technicians. The other times, the electric company came out with XXXX to determine if the electrical equipment was syncing with the XXXX equipment per the solar panels. The electric company ( XXXX ) replaced their equipment and XXXX, supposedly, addressed their equipment, but my electric bill ( regardless of the amount of sun, as my home gets a tremendous amount of sun ) is still extremely high. XXXX verified that there was nothing coming from the panels, which is/was the reason my electric bill has remained, mostly, the same since the solar panels were installed. XXXX 's equipment is faulty and I should not be made to pay for equipment that does not work. With that, the security system stopped working properly, to include the door lock equipment, as it phased out per their technician. I was told in order to continue to receive proper services, I would have to purchase all new equipment, which would have cost over {$900.00}. I asked to have the battery holder for the door lock replaced, they sent a battery holder that didn't fit and then told me that the door lock I have phased out. To me, in order to continue to make money, XXXX 's equipment stops working after a couple of years and then customers, unless they transfer to a better servicer, are made to purchase new equipment. This is a rip off and needs to be addressed properly once and for all.
09/19/2022 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • MD
  • 20814
Web
Upon purchasing a home a contracted on XX/XX/XXXX with XXXX XXXX XXXX to set up a home security monitoring system including installation of equipment and ongoing monitoring services. XXXX set a date to send a installation of equipment and on such date nobody showed up provided and install any of the required equipment. No notice was provided by Brinks about this no-show or intention to reschedule. A second attempt was made to reschedule and XXXX again failed to send someone to appear for installation. After this second failed attempt I called XXXX service hotline and spoke with a representative to notify them of 2 failed appearances and my request to cancel the Agreement. This was confirmed and affirmed by the customer service representative. I later received an invoice for the initial month of the Agreement even though equipment was never installed. In response I sent an email to XXXX on XX/XX/XXXX notifying them that I already canceled the service per the terms of the Agreement ( Section 3 of the Agreement allows customer to cancel within 90 days ). I also reaffirmed my decision to cancel in this email ( written within 8 days of the contract execution ). In XX/XX/XXXX I received a notice of collection by a debt collection agency seeking full payment and nearly 100 % charges in penalty related fees ( totaling {$530.00} ). I responded with documentation including the contract, explaining the failed service, highlighting contractual terms allowing for cancellation within 90 days, and providing evidence of my cancellation attempts. Since this reply, the collection agency ( McCarthy, Burgess & Wolff ) has persisted in pursuing collection while not providing any basis for the charges and responses to my questions as to the validity of such. I wish to no longer be harassed with collection efforts
05/05/2023 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • GA
  • 30058
Web Older American
In XXXX I contracted with XXXX XXXX for XXXX years of home security. I was paying {$30.00} per month for the service. I never used the service because I had had a couple of false alarms because XXXX XXXX never gave me instructions on how to use the service. I understood that I had signed up for XXXX years of service so in spite of the fact that I did not use the security system, I continued to pay for the entire duration of the contract. When the contract was finished, I called them to disband the service. They told me I needed to send them an additional month of fees ( {$30.00} ). I suspected this was their way of rooking me into another year of payments. I told XXXX XXXX I was uncomfortable with that arrangement and did not intend to pay. Im not sure of the exact amount of time it took before they then told me that they were sending my account to collections. That was when I was told I owed {$500.00} for late fees. I asked them for a detailed account statement letting me know how they came to the {$500.00} amount. The collections agency sent me a statement ( attached ) that makes no sense and seems to be totally fictitious. As stated, I had a XXXXyear contract for {$30.00} per month. Somehow, according to the statement, over the XXXX years, the payments nearly doubled. No notification was ever sent that the monthly rate was being increased. Not only did the monthly rate double ( they had my bank information and was being paid directly by my bank ), they claimed that I was late with payments and added on late charges of $ 50-60 per month. I suspect this is elder abuse because they know my age and expect me to pay them this outrageous bogus amount just to get them off my back. I would appreciate your assistance in investigating this.
02/04/2024 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • NJ
  • 07666
Web
In XXXX of XXXX, I was trying to get a mortgage on behalf of my son, and found out that my credit score was very low. I investigated, and discovered I had been a victim of identity theft. Three credit cards had been opened up in my name and without my consent and had accumulated over {$26000.00} in fraudulent charges. I immediatley called the three banks, and two of them, XXXX XXXX XXXX and XXXX XXXX conducted a brief investigation with me on the phone and concluded the charges were in fact fraud, dropped the claim and removed the charges from my credit report. The third bank, XXXX XXXX, has refused to listed to my explanation that the charges were fraud and has assigned the claim to a collection agency. I have explained to them numerous times that the charges were fraudulent. I spent countless hours on the phone with them, sent them numerous letters and various pieces of evidence the charges weren't mine. I also filed an FTC report and filed a police report and sent them to XXXX. Additionally, I tried to explain that the credit card couldn't have been mine as it was linked to an address I vacated in XXXX and all the charges were linked to various stores in the XXXX XXXX area, where I haven't been since XXXX. XXXX XXXX has consistenly refused to listen to my appeals and has been quite vicious and vindicative and refused to believe this was fraud. Enclosed are copies of a police report, an Identity Theft Report from the FTC, a copy of my ID, and our previous letters we sent to XXXX XXXX outlining our position. We look forward to hearing from you shortly, and expect you to arrive at the same conclusion that these charges were fraudulent and this entire case be dropped. Thank you, XXXX XXXX
01/24/2017 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Right to dispute notice not received
  • CA
  • 91730
Web Older American
I am not sure that the choices above fully cover the issue. There has been an ongoing dispute with XXXX since XXXX XXXX in which they have monthly inflated fees and charges for who knows what. I have filed previous complaints with this agency and others agencies regarding billing for services that I disputed and service that I did not receive. I tried and finally got them out of my life by signing with a company of my choosing, however to date I have gotten inflated bills and for the last several months I have gotten this same bill for {$270.00}. XXXX has billed me for months for an outrageous amount they claim I owe and I in turn insist I owe them nothing and submitted proof of that fact to several agencies including yours. XXXX threaten debt collection and to affect my credit. I submitted a cease and desist letter and I told them I was n't paying them nothing. As an end result a debt collector sent me a letter dated XXXX/XXXX/XXXX that I received XXXX/XXXX/XXXX regarding this matter. The company is McCarthy , Burgess & Wolff. It is claimed to be signed by a XXXX XXXX with XXXXbusiness but has this company 's email address. I have had no contact with XXXX since they left in XXXX and they are no longer in the cable business. In this letter, I am warned about three bullet points stated in the letter as a cautionary or threat before I respond. All three of the bullet points are from the prospective of XXXX and is false. I have not been given an opportunity to defend myself again nor has the debt been verified by this company. I am again asking for help. It is apparent that this debt collector is attempting to re-write the facts in an attempt to extort money from me.
07/23/2020 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • KS
  • 66605
Web
On XX/XX/20 I sent a letter to McCarthy Burgess & Wolff stating that I was a victim of identity theft ( XXXX_signed copy _Identity Theft Letter to Debt Collector_ McCarthy_Burgess_Wolff ) The letter was sent Certified Mail Return Receipt, with a tracking # XXXX, and was in McCarthy Burgess Wolffs possession as of XX/XX/20. The letter explained to McCarthy Burgess Wolff that I am a victim of identity theft. In addition, the letter informed McCarthy Burgess Wolffs responsibilities under the Fair Credit Reporting Act ( FCRA ) ; which requires that debt collectors give an identity theft victim documents related to an account if the victim asks. McCarthy Burgess WolfXXXX was asked to provide me with the records I requested ( XXXX_signed copy _Identity Theft Letter to Debt Collector_ McCarthy_Burgess_Wolff ). Again, McCarthy Burgess Wolff was in receipt of this request on XX/XX/20. The 30-day deadline for me receiving the required documents has passed as of XX/XX/20. Section 609 ( e ) ( 1 ) of the FCRA, 15 U.S.C. 1681g ( e ) ( 1 ), requires a business entity to provide an identity theft victim with application and business transaction records evidencing any transaction that the victim alleges to be the result of identity theft. The business entity must provide such records not later than 30 days after the date of receipt of a request from a victim. The FTC also has issued guidance to businesses seeking to comply with FCRA Section 609 ( e ). Each guidance document states that businesses must provide records directly to victims upon request. Despite the FCRA 's requirement, McCarthy Burgess Wolff has declined to provide the records I requested.
07/16/2022 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • MD
  • 21403
Web Older American, Servicemember
I disputed my final XXXX XXXX XXXX ( after XXXX years of service ) when I terminated my account on XX/XX/XXXX because they refused to provide a prorated amount based on date of cancelled service. They continued to bill for the entire month of service XX/XX/XXXX - XX/XX/XXXX, even though my account was cancelled and transferred to another XXXX on XX/XX/XXXX. XXXX turned over the debt to a debt collector XXXX, XXXX in XX/XX/XXXX. I submitted a partial payment for the period of time I had service. This payment was refused because it was not for the entire amount shown. I continued to dispute the debt withXXXX, XXXX and refused to pay. I provided copies of bills showing the billing period and asked them to go back to XXXX and have them provide to me in writing why these charges were valid. XXXX, XXXX notified me stating " the client '' has not changed their position. I then received a new notification from a new debt collector McCarthy, Burgess and Wolff the end of XX/XX/XXXX, starting the debt collection process all over again. I paid the bill in full because I no longer want to be bullied or harassed by XXXX or any company representing them. I submitted a letter to McCarthy, Burgess and Wolff stating the payment was under protest and I provided all back up documentation again, showing the bill in question and when the services were terminated. XXXX XXXX is a bully and their customer service is non existent. I am appalled that they can get away with this type of behavior. I have always paid my bills on time. I feel violated that my only course of action was to pay a debt that I do not owe in order to have this matter settled.
05/18/2021 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • VA
  • 20170
Web
Hi, I was XXXX 's customer from the last 5 years, I upgraded to a new device during the pandemic when all the retails shops were closed, so XXXX mailed me the device, i never got the device it was lost in transaction, told them and they send me the new device, which i returned within the return exchange period, paid the charges for it as well, however every thing was acknowledged by XXXX customer services 7 times, that i never got the first phone, and they got the returned device, they even acknowledged that my last bill will be XXXX dollars, i don't have any proof because they have record of all the conversations, and my access to the account was closed when i closed my account with them, after all that they suddenly send me a bill of XXXX US dollars, which was the cost of 2 devices, i disagreed and made complaint several times from the past 10 months and now they have come down to 1 device, and asking me to pay through collection agency the amount of XXXX US Dollars, which is in sane, i don't owe them any thing except my last bill which is XXXX dollars, they are putting thing on me and i just cant bare this anymore, they have destroyed my credit history, i have disputed the debt 4 times but every 3 months a different collection agency gets involved, with their charges as well, i dont have any proof since they every thing was online and i don't have access to my account, kindly please help me from this corporate giant, i am very upset and very disturbed from this matter, as i don't owe them the amount they are claiming. Regards XXXX XXXX XXXX XXXX XXXX
01/18/2021 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • MI
  • 48009
Web
To : XXXX XXXX RE : XXXX & XXXX # XXXX I am writing this letter in response to the letter received from you dated XX/XX/2020, concerning an XXXX account. In conformance to my rights under the Fair Debt Collection Practices Act ( FDCPA ), I am notifying you this debt does not belong to me. This debt may be the result of unauthorized charges, therefore I am requesting you to provide me with verification that XXXX conducted a proper investigation, proof of their investigation and the unredacted file they received and used to conclude their decision. I am also requesting validation of the debt as my right under. ( 15 USC 1692g Sec. 809 ( b ) ) I am asking that your office provide me with complete documentation to verify that I owe the said debt and have any legal obligation to pay you or anyone. You know the drill and I am advising you to act accordingly. Your non-compliance with my request could be construed as an absolute waiver of all claims to enforce the debt against me and your implied agreement to compensate me for court costs and attorney fees if I am forced to bring this matter before a judge. Furthermore, I request that you cease and desist any future telephone communication, whether through my residential or employment numbers. any further telephone communication shall be considered harassment in violation of 15 U.S. Code 1692d and shall be subject to State and Federal penalties. I appreciate your efforts in this matter and look forward to your response. Regards, XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX. XXXX, Mi. XXXX - XXXX
09/14/2017 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • IN
  • 46222
Web
In XX/XX/XXXX, I hired XXXX, to assist my cleaning service with payroll processing, and workman comp insurance. I spoke with XXXX concerning the finished work and no longer needed workman comp insurance, because the initiated the connection, between XXXX XXXX XXXX and myself, or XXXX XXXX XXXX XXXX, which I am owner. The continued harassment about an audit, which was not supposed to take place, without my consent was taken. The phone calls started XX/XX/XXXX. Thereafter, the continued calling me two, to three times a week has to stop. XXXX only processed one payroll for XXXX XXXX XXXX XXXX XXXX, and sent another payroll, which I did not receive, until I came to my home office, which was about XXXX XXXX on XX/XX/XXXX, and at that time I only had two people working. XXXX XXXX XXXX XXXX XXXX, and XXXX XXXX has called me too many times. XXXX XXXX called, me today and told me to stop talking over her and I was unprofessional, because I do owe them for seven payrolls, which they had to commit to an Audit. I hung up, came, to my computer, and announced one again, which I had done several time, and told her I was filing a complaint against them, and she said, I will not call you any more, and I told her, I have told you several times to stop contacting me, but she continued. The constant contacting me, and harassment has caused me great anguish, and the continuing calling XXXX and XXXX, has cause me a mental break, " I only had two payroll processed, because the job only lasted two weeks ; '' " It was a final cleaning contract. ''
10/31/2017 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • MD
  • 207XX
Web
On XX/XX/XXXX I received a letter in the mail from McCarthy, Burgess & Wolff ( MB & W ) stating that they are a debt collector attempting to collect a debt from XXXX. I immediately called them at XXXX and spoke to XXXX XXXX. I disputed the debt and asked for additional information. Between the dates of XX/XX/XXXX I repeatedly called MB & W at the same number requesting updates and continuing to dispute this charge. I also spoke with XXXX numerous times and was advised over the phone and in writing that I do not owe them any money. I provided all this information to MB & W verbally and via email. Repeated calls to MB & W resulted in the same answers where they confirmed that they had received my information and were waiting to hear back from XXXX. On XX/XX/XXXX, I received a letter ( .pdf attached to an email ) from MB & W subject of a debt verification notice. I called and spoke with XXXX again and she transferred me to XXXX XXXX ( who I have spoke to before during this process ). XXXX identified himself as a supervisor. He acknowledged receipt of the information I provided from XXXX and stated that " for some reason that is not enough for them to close this debt. He further went on to state that people call all the time and say they are n't responsible for debt and until XXXX provided them further information this was going to sit in collection with MB & W ''. I believe that I have sufficiently proven that this is not my debt, therefore, I am opening this complaint against MB & W.
05/17/2019 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 955XX
Web
XXXX/XXXX internet is harassing me and has sent me to a collection agency, for a bill/internet contract that is not mine. I rented a room in my home to a XXXX XXXX XXXX XXXX, who apparently entered a 2 year contract with them, before moving out just a few months later. ( moved out maybe XX/XX/XXXX ). At some point their failed attempts to collect from XXXX, they decided to attach my name to his contract, since I also live at the address. After them confirming I wasnt part of the account and had no access to information on the phone, they sent my name to collections. I called XXXX again XX/XX/XXXX, and they claimed there was no account. I provided the number on the mail, they said I owed XXXX . They said i entered the contract when they intalled the satillite ( they claimed XXXX ). I informed them I was at work on a XXXX XXXX shift that day. I informed them i never had the chance to sign, and wouldnt have knowing XXXX reputation for outstanding debt collectors. They then claimed I entered the contract verbally at some point I wasnt aware of. This cycle continued, XXXX saying anything they could to scare me into paying XXXX debt. Informed the self proclaimed supervisor named XXXX, I have enough stress, and my time is valuable, if my credit is belmished by this corperations unethical and illegal attempt to scare me into paying a debt that isnt mine, I would take legal action. He told me to do that. XXXX phone XXXX collection agency is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
05/31/2018 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • MD
  • 20723
Web
On XX/XX/XXXX, I contacted MBW after XXXX told me that my debt was sent to XXXX XXXX. I did not get a letter, email or anything in writing from MBW informing me of the debt owed. There was no validation in writing from MBW of the debt. When I contact MBW, Rep XXXX informed me that I owed {$690.00}. I informed him that I was on a fixed income and could not pay the debt owed. Afterwich, he transfered my call to Rep/Agent XXXX. I tried to explain to her that I didn't not owe the debt that XXXX is stating based on information from XXXX. XXXX is the representative for XXXX. XXXX stated that my account was credited for billing, therefore no debt was owed to XXXX. Needless to say, that didn't matter to her as she wasn't very pleasant. She was only interested in setting up the payment arrangements. She said she needed {$30.00} at the time to start the payment plan and keep it from going to the credit bureau. Afterwich an amount of {$110.00} will need to be payment monthly ( starting in XX/XX/XXXX ) for the next five months. Again, I stated that I was on a fixed income and could not afford it but it seems to not really matter to her. So I began the pain staking task of setting up payment arrangement by providing my bank information to MBW to keep my name from going to the credit bureau. She said that I will get a written letter starting in XX/XX/XXXX after each payment is made. I was not given the opportunity to resolve this issue with XXXX before MBW started the collection process.
11/10/2020 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Impersonated attorney, law enforcement, or government official
  • MO
  • 63385
Web
I received several emails and phone calls from a company called " McCathy, Burgess & Wolff ( MB & W ) - A debt collector who is misleading individuals so they believe that they are receiving a notice from an attorney. The above company claims that I owe {$440.00} to " The XXXX XXXX XXXX '' In return, I sent them multiple Cease & Desist letters, which demanded they cease and desist all further communication with me in regard to the debt, and that I would contact the original creditor directly to resolve the matter. MB & W continues to harass me by email and phone. I also contacted the original credit ( XXXX XXXX XXXX ) to understand and resolve this debt ( by email and phone ), and they have also chosen not to respond. I am currently retaining legal representation for this matter as well. The dates of email communication are as follows : 1. XX/XX/2020 @ XXXX 2. XX/XX/2020 @ XXXX My responses were sent on the following dates : 1. XX/XX/2020 @ XXXX 2. XX/XX/2020 @ XXXX 3. XX/XX/2020 @ XXXX and included the appropriate addressees of The XXXX XXXX. Within this letter, I asked how to handle this internally, as I have not received any prior communication from them. I called the XXXX XXXX on XX/XX/XXXX and asked to speak to the billing department, where I was told that they were not available at the time. The representative then took the information I provided ( phone and email ) and said that they would have the billing department call me back. That never happened.
05/20/2022 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • SC
  • 297XX
Web
Date of transaction : XX/XX/XXXX ( had 3 days to cancel ) My mother XXXX XXXX XXXX ) started security service with XXXX and was satisfied with service. the initial term was 60 months at {$49.00}. No activation or installment charges. Auto payments were coming out. During this process I was with my mother because she's an elder. On XX/XX/XXXX a male approached our home and represented himself as an XXXX rep and told my mother that XXXX was being bought out by XXXX XXXX XXXX and needed to change out the alarm system. Rep wrote and handwritten note and had her sign that she cancelled the service. XXXX sent a card approx. XX/XX/XXXX to pay of XXXX. I called XXXX and paid. Shortly after XXXX system was installed an XXXX rep came by and ask why the sign was down. If XXXX was bought out by XXXX the contract end on XX/XX/XXXX. We called to cancel services once XXXX installed new security system. XXXX services started XX/XX/XXXX. I told them I would send the system back and now they say that my mother owes {$540.00}. I feel that XXXX rep took advantage of my mother while I was not in the home, and she did not have a full understanding. Also, I have several documents to provide if needed. My mother should not be charge anything since XXXX bought out XXXX. My mother has never had an email. The contract with XXXX should be honored which ended on XX/XX/XXXX. This is elder abuse, and I would like to file an official complaint.
08/17/2019 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • MA
  • 01020
Web
I don't know why XXXX is being so abusive to me pertaining to a business account I set up when I was working in Colorado. However, after making six payments to my plan, the monthly charges increased by 150%, and the plan just was no longer affordable. Then to try to add an additional XXXX collection fee is a violation of the Fair Debt Collection Practices Act. The collection agency known as McCarthy, Burgess & Wolff is way out of bounds on this excessive charge, then to send an offer of XXXX stating a 30% settlement is usurious. This collection is abusive and should be reported by the Consumer Financial Protection Bureau to the Federal Trade Commission. XXXX shows no shame on how low they will operate as a publicly traded corporation abusing American consumers. I believe the public service commission for both Colorado and Massachusetts should be made aware of this abusive collection process. XXXX will be challenged on every violation made under state and federal laws. Accordingly, since XXXX ran up such an outrageous invoice when they could have immediately cut off service, I offer a one time settlement of XXXX to settle this account permanently. This settlement will be made by certified funds on XX/XX/2019, and will be made to the debt collector posted. I will take this to the Office of Attorney General Commonwealth of Massachusetts if this cannot be settled quickly and professionally.
02/02/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • MD
  • 21224
Web
In early XXXX I attempted to create a XXXX account for internet. When the XXXX representative came to my house, he told me XXXX XXXX was impossible in my residence, and they would notify me if/when the XXXX was possible. At that point I did not have a XXXX account I could access. When attempted I was confronted with account unavailable, and will be available when you purchase a service. Months later, I received a collections letter from a company stating it was attempting to recover a debt to XXXX. This letter was neither sent to my residence, nor emailed. Instead it was sent to my parents residence. Which was not the residence of the requested XXXX service. I became aware of the collections when I was notified my credit had been brought down XXXX points, I decided to investigate. I contacted the company recovering the debt, and we ended the conversation saying they would look into it, and get back to me. They never got back to me, and within a week my credit had recovered to above 700 where it was previous to the fraudulent collection. In XXXX XXXX XXXX, I recorded a second collections letter claiming they were attempting to recover a debt for XXXX, for over XXXX $ of what the initial service was supposed to cost, due to interest and fees. Given this matter was resolved and XXXX itself refuses to speak to me on the matter. I have decided to take this step to resolve this once and for all.
06/07/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • PA
  • 19143
Web
I am writing to file a formal complaint against McCarthy, Burgess & Wolff regarding their actions that have violated my rights under federal laws, specifically the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ). I am seeking relief and monetary damages for the following violations : Unauthorized Collection Account and Inaccurate Reporting : McCarthy, Burgess & Wolff has reported an account on my credit report that is not mine and is inaccurate. This fraudulent reporting has negatively impacted my creditworthiness and financial standing. I did not provide any permission for this account to be reported, nor was I notified that such reporting would occur. Obtaining Personal Information Without Consent : I discovered that McCarthy, Burgess & Wolff obtained my personal information without my consent and opened an account in my name. This unauthorized access to my personal information is a violation of my privacy rights and raises serious concerns about their practices and compliance with federal laws. Failure to Verify and Validate Debt : Despite my request to McCarthy, Burgess & Wolff to provide verification and validation of the alleged debt, they have failed to provide any supporting documentation or proof of the debt 's validity. This failure to comply with the FDCPA 's requirement to verify and validate the debt is a violation of my rights as a consumer.
12/27/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • TX
  • 76105
Web
I have been having an ongoing issue with XXXX XXXX. I called to renew my account and that started an chain reaction of mistakes, that led to me finding another service provider. XXXX customer service made several mistakes that led to them turning on electricity at the wrong address ( during renewal ) same street number but wrong street. When I called several time to correct this they had really nasty attitudes and basically kept saying nothing could be done. I had tried to switch then but, when I checked my account it gave me an incorrect renewal date, so I switched back. When it was time to renew I stayed with XXXX. I signed up for 8.5, it was changed to 8.9, then 10. They said it was an error then they said even though my account said 10, I was being charged the correct amount of 8.9. My bill still did not look as it should for 8.9KPH. I questioned if but was basically told there was nothing I could do. I finally switched providers with the help of XXXX. Nothing was done at that time about their behavior. My account is closed and paid, but as soon as I made the first payment a few days later they filed a lawsuit trying to sue me. I think this was unfair since they knew I had made a payment to clear the account and this along with all the other things seems as if they have no respect for their customers long term or not. XXXX Complaint Case # XXXX ( Ref # XXXX )
01/08/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • NY
  • 11757
Web
I ended my services with XXXX XXXX and returned all the equipment. I rec 'd a notice saying that one piece of equipment was missing and they sent a bill with that notice. When I showed them their receipt that shows all the equipment including the one in question was returned to their office, I was told that it would be corrected in their system. A few months later while purchasing a home I was told that there was a collection debt on my credit from XXXX in regards to the same bill/item. To purchase the home I had to settle with the collection agency and pay the bill for {$120.00}. I rec 'd documentation from the collection agency and from XXXX that the matter was settled in full satisfaction. Now 11 months later I rec 'd a notice from a different collection agency stating that I owe the full original amount again. I informed them of the settlement in satisfaction and sent copies of the settlement notices but to no avail. XXXX will not answer the phone or emails and my credit score is effected. Hold times to contact a XXXX customer service is always over two hours long. How do I hold XXXX accountable for their mistakes as they have held me accountable for mine?? How do you force a company to handle things properly besides boycotting them which I am doing. I will never use the services of XXXX again but need help correcting my credit score damage that they have done.
12/07/2021 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • CA
  • 92660
Web
I received a collection notice on XX/XX/2021 from McCarthy Burgess & Wolff ( Reference # XXXX / Account # XXXX ) and called them on the same day to confirm that the XXXX account associated with this notice is fraudulent and my identity has been stolen. I filed a police report with the XXXX XXXX Police Department, filed a fraud report with XXXX XXXX and also with the Federal Trade Commissions Report that this Identity Fraud occured I have called and spoken to XXXX XXXX numerous times ( spending hours on the phone ) to provide this information, and have been transferred around various departments, all of which said nothing can be done about this identity fraud, as the account is now closed. They also accused me that it was me who open this account, and when I asked for proof of how my identity was confirmed ( driver 's license ID, passport, or video evidence or audio evidence they were unable to provide this. The number and email address were not mine either! ). I have provided all the above information to the collection agency, who have said no further action will be taken, however, I have asked, as per the FTC guidelines that XXXX provide me with a letter confirming the account is closed, it's not my liability or was my account, and it will be removed from my credit report, which is currently hurting my business and personal life in securing any further credit.
06/05/2018 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • Frequent or repeated calls
  • MD
  • 20723
Web
Please know that the complaint with MCCARTHY, BURGESS & WOLFF , INC. complaint XXXX has not been not resolved. They have not cancelled my account and the phone calls continue. MB & W have contacted me twice since the case was closed on XX/XX/XXXX. On XX/XX/XXXX, MB & W called me at home and left a message to contact them. On XX/XX/, @ XXXX I received a call from XXXX XXXX XXXX XXXX XXXX XXXX from McCarthy , Burgess & Wolf , harassing me and stating that XXXX XXXX XXXX has declined both payments for {$30.00} and {$110.00} which is not true. She said that MB & W must now focus on the whole amount for {$690.00} and is requesting full payment. I tried to explain to her that per my claim with FTC Consumer Financial Bureau the account with MB & W was cancelled. But she rudely and abrutely stated that she " will make a note on the account of my refusal to pay and then she abruptly hung-up the phone. Afterwhich, I once again contacted XXXX and spoke with Representative XXXX from Pennsylvania who stated that no attempts were made under my account for either amount. She said that if the information that the company put in is incorrect such as the routing number or the payment amount is different then the payment will be declined. Therefore, I humble request that you please look into this issue again? Thank you in advance for your attention to this matter.
11/09/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • OR
  • 97140
Web
Greetings, I signed a contract with XXXXXXXX XXXX XXXX inXX/XX/XXXX and again inXX/XX/XXXX. I bought out of my contract on XX/XX/XXXX ( XXXX ) because I had sold the house with the security system in it. I received a debt collection notice notifying me that I owed them XXXX. When I spoke with the Senior collections person above XXXX XXXX ( McCarthy , Burgess & Wolff Collection Agency XXXX Extension XXXX ) she had said that I was suppose to notify XXXX in writing of the cancellation of the contract. The person at XXXX did not disclose this to me at the time of cancellation. I asked if I could get a copy of the recording of the conversation on XX/XX/XXXX with XXXX and the collections person said that I would need a ticket number, of which I do not have. I was never billed by XXXX to my new address, so I was completely unaware that this company was continuing to bill me. XXXX had my new address and they also had my husband 's credit card number, which was also not billed. When speaking with the senior collections person at McCarthy, Burgess, & Wolff, she stated that in one year and 6 months of working with this company only 2 complaints have been mistakes. When I did not read the contract in full about the cancellation process, that it was " on me ''. Which leads me to believe that this type of predatory collections is rampant and pervasive.
08/17/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • NC
  • 28079
Web Servicemember
Early XX/XX/XXXX - I received a letter from a Collection Agency, XXXX claiming that I owed XXXX XXXX {$4500.00}. XX/XX/XXXX - I sent a certified letter to XXXX disputing the debt. I asked to see a signed contract and proof that the debt belonged to me. XX/XX/XXXX - My certified letter was received by XXXX. As of this complaint, I never received verification of the debt from XXXX or XXXX XXXX. XX/XX/XXXX - The debt was reported to all three credit bureaus as a collection. XX/XX/XXXX - I received a letter from XXXX XXXX XXXX XXXX XXXX Collection Agency. I disputed the debt with them and asked that they provide me with proof of debt. The Agent stated that I needed to collect that from XXXX directly and they did not place the information on my reports. XX/XX/XXXX - I contacted XXXX XXXX to dispute the debt. The agent could not/would not provide me with a copy of the contract or any documentation to verify that the debt belongs to me. Instead, he directed me to contact the store where the transaction took place and wanted me to ask for security footage of who opened the account. XX/XX/XXXX - I contacted the XXXX store and asked the Representative to forward me a copy of the security camera footage to verify that it was not me. As of this complaint, I have never received any proof that this debt belongs to me.
08/14/2022 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • NC
  • 28314
Web Servicemember
Me and my spouse signed up for a gym membership under false pretenses and when the manager at the time left, the new manager informed us that we were not allowed to have our children present at the gym. We told them to cancel our memberships as they were now in breach of contract as the previous manager had told us that we could. After talking to the owner of the location he told us, over the phone, that all debts are forgiven and no further action will be taken. One month later in XXXX, I noticed an attempt to pull funds from my account, I reported it and it was refunded to me. Same thing happened in XXXX but nothing further. XX/XX/XXXX I got a letter from the debt collection agency saying I owed money, I immediately disputed that I owed money and requested a verification of debt. XX/XX/XXXX I got the verification letter, I mailed them back a letter saying I again dispute this debt due to the owner telling me and my spouse that all was forgiven, I also asked for verification that the company could indeed collect a debt in North Carolina. I have not heard back from the company since and when I checked my credit report, debt collection is now part of my credit report. I do not owe this money and the debt is still in dispute, I believe it is illegal for them to do so without putting a note that it is in dispute.
12/22/2021 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • CA
  • 90241
Web
I received an email from McCarthy, Buress & Wolff , XXXX on XX/XX/XXXX. The firm sent a letter declaring that XXXX XXXX owes XXXX XXXX {$14000.00} ; this debt is a XXXX XXXX XXXX. We have had this insurance since XXXX and terminated my insurance services with the company in the year XXXX. The XXXX XXXX replied to the firm email, commenting that their information does not match our payroll records. We provided proof that we faxed the documents to the XXXX XXXX XXXX XXXX to XXXX XXXX but never received an answer from the company. We sent the firm our payroll records which match the IRS. We also sent them the forms that clearly state XXXX, XXXX, and XXXX XXXX to be excluded from the policy because they operate as ( Partnership ). Also, the Builders and XXXX XXXX XXXX XXXX XXXX XXXX sent us a letter in XXXX informing us they would no longer work for XXXX XXXX XXXX. XXXX knew this information and still decided to work with us knowing we didn't have an agent representing us. The payroll information is incorrect, and they can not be guessing any incorrect payroll information. XXXX never asked for the partners ' information because from the start, they were excluded. We provided the correct information, but this debt collection company wants us to pay the wrong amount. Would you please look into this matter? Thank you!
05/18/2020 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was paid
  • CA
  • 90034
Web
opened an account on XXXX XXXX with XXXX XXXX the clothing store and made a purchase. I bought two items and the total amount was {$55.00}. I bank online and I made sure the payment was delivered on time and for the right amount. The records on my bank confirmed that the payment was delivered on time and for the full amount of {$55.00} on XX/XX/XXXX. I paid for what I purchase and I paid it on TIME. Later, I received a late payment statement saying that my payment was late. I called XXXX to asked about the mistake and they were not helpful at all. The only suggestion was to pay the late fee and investigate later. I paid the late fee on XX/XX/XXXX. They kept sending late statements. I sent a letter to XXXX with copies of the checks from the bank and I didn't get a response. Also, I sent a letter to XXXX XXXX with copies of the checks too. Now, XX/XX/XXXX I received a letter from McCarthy, Burgess & Wolff stating they are attempting to collect {$300.00} McCarthy , Burgess & Wolff called early XXXX and I also explained the above statements, they do not care. They want to collect the money. The worst part is that my credit score is going to come down and I paid my bills on time, I paid what I owe. I am responsible, honest and dependable person. And this infuriating, fraudulent business. Thank you.
08/10/2021 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • MI
  • 48104
Web
I signed up for a 3 month marketing contract with a company called XXXX ( XXXX ). XXXX XXXX was the sales representative I spoke with. He verbally promised me the contract would end after 3 months without me having to do anything. I paid for 3 month because that was the agreement. Roughly a year later I was contacted by a collection agency on behalf of Vivial going by the name of McCarthy, Burgess, & Wolff. They claimed I owed Vivial hundreds of dollars. I reached out to both companies and told them that I had signed up for a 3 month contract with XXXX XXXX of XXXX. I mentioned that the contract I entered into was to terminate automatically at the end of the 3 month, that I paid for all 3 months, and that I should therefore have no balance with them. Both companies refused to listen and McCarthy, Burgess, & Wolff continued to bother me with emails, phone calls, and written letters. I eventually talked them down on the amount and just paid it because I couldn't take it anymore. I have a life and I can't take this abuse. I'm concerned the company may be using this as a fraudulent means to earn money. XXXX claims all of their calls are recorded, but I asked them twice for the recordings knowing they would shed light on what happened, and they were unable to produce the recordings.
11/04/2021 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • CA
  • 93309
Web
I incorrectly disputed a credit card charge from XXXX XXXX XXXXs aka XXXX in XX/XX/2021. On realization it was my mistake, I contacted my credit card company in XXXX to release the payment. Unfortunately, this release was not processed until XX/XX/2021, and XXXX received payment according to the credit card statement on XX/XX/2021. On XX/XX/2021 I received a notice from a debt collection company called McCarthy , Burgess & Wolff, address The MB & W Building, XXXX XXXX XXXX, XXXX, Ohio XXXX. I contacted them by telephone on XX/XX/2021 about XXXX, and told them that the invoice had been paid. I emailed to their customer services email address with proof of payment shortly after speaking to a representative. I also sent to both XXXX and MB & W a letter stating I disputed the debt as it had been paid, and provided a copy of the payment from my credit card statement. On XX/XX/2021, I received another letter from MB & W saying that the debt was due. I called them the next day and spoke to their customer services. They informed me that the account was " closed '', indicating that it had been settled. This morning, XX/XX/2021, I received a call from XXXX XXXX XXXX saying I owed payment. I told them that I did not. They did not provide any evidence that the debt was due.
09/25/2018 Yes
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • CA
  • 956XX
Web Older American
A company by the name of XXXX provided an insurance rating software. The product was/is named " XXXX ''. For " years '' they would not apply my payments to the invoices that were the oldest despite my request both in writing, email and by phone. Then, on or about XXXX I contacted a marketing representative by the name of XXXX XXXX of XXXX about switching over to a different version of the rater. The product was called " XXXX XXXX ''. After trying to use the product XXXX XXXX I cancelled the subscription. Then, I received pages of invoices for the XXXX rater and for the XXXX XXXX. There errors were still wrong. No were did he stated I would be locked into a year subscription. I had been with XXXX and the prior owner of XXXX for over 20 years. Then, today I get a letter from an attorney stating I owe {$1300.00} plus ... I called and explained that I did not disagree that I owe some money but they need to get the errors correct. He then sent me a second email for nearly three times the amount and threatned my credit. The way XXXX structured and applied payments make me look badly. I am going to make payments for the months that I owe XXXX and the one or two for the XXXX XXXX. They are being abusive because I went to a competitor XXXX rater. Please help.
10/12/2022 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • GA
  • 31520
Web
XXXX XXXX, try to collect a debt that's not owe. Actually, XXXX owe me {$2600.00} in exemplary punitive damages. I return my XXXX XXXX to XXXXXXXX XXXX which they receive and never issue a return. ( Ga. Code 16-8-12 ; 17-10-3, -8 ( 2020 ). ) Misdemeanor Theft A person who steals property or services valued at {$1500.00} or less commits a misdemeanor, punishable by up to 12 months ' jail time and a {$1000.00} fine. If an offender receives a sentence of six months or less, the judge may allow the offender to serve the sentence on weekends or during non-working hours. Georgia allows any owner of stolen personal property ( not just retail merchandise ) to bring a civil action for damages against the offender. Before filing the civil action in court, the property or store owner must send the offender a written demand and give the offender 30 days to pay the following amounts : compensatory damages for the value of the property and any other losses incurred from the offense, and exemplary ( punitive ) damages in the amount of {$300.00} or triple the value of the loss, whichever is greater. If the offender doesn't pay within 30 days, the property or store owner can seek the above damages, plus attorneys ' fees and costs, in court. ( Ga. Code 51-10-6 ( 2020 ).
03/04/2021 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • TN
  • 37814
Web
I have tried to reach someone at the collection agency and failed. I have called 4 times and had to leave a message to a " XXXX XXXX '' at XXXX, ext XXXX. It always went to voice mail and never a live person. I also emailed " XXXX '' two times providing my cell phone and email address and again no one ever responded from the agency. I found an alternative number, XXXX, and got an operator. They put me on hold for 10 minutes, transferred me to a collector and put on hold again for 5 minutes. Finally after validation, put on hold again. I called back went through the process again. Finally agreed on a settlement amount. To avoid me making a payment with the assumption of settling and they not living up to their end, I asked for confirmation email confirming our agreement. They would not offer an agreement and I had to take them at their word. This is very unsettling but I agreed to it. They said upon payment I would receive an email confirmation the payment and settlement agreement. That was nearly an hour ago. I called them again and they said the system sends the emails when it gets to them. While this may not be a violation of any Federal or State law, this company customer service is incredibly terrible and giving all collection agencies a bad name.
02/16/2020 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • PR
  • 00949
Web
I received a letter from McCarthy, Burgess & Wolf in behalf of XXXX XXXX XXXX, in which they charge me {$1200.00} for an alleged service I received in Pennsylvania. Thing is, I have never lived in Pennsylvania and it is through that letter that I learned my identity has been stolen. The person in question has my social security number, and therefore my personal credentials. I filed an identity theft alert in all of my credit bureau accounts, and even did a report with IdentityTheft.gov. I have even done a police report concerning my identity theft problem. Since then, I called XXXX 's office on XX/XX/2020 to let them know of my situation. I also sent them a copy of my identity theft report on XX/XX/2020 to validate my claim. Today, XX/XX/2020, I received a letter from XXXX in which they claim they did an investigation and that I supposedly benefited from the service and therefore I owe that debt. They also say the balance is my responsibility. How can I live in two places at once? That's ridiculous! And of course the debt has been placed in my name, since the thief has MY credentials. They also say the investigation has been closed at this time, and the balance is due and payable on XX/XX/2020, and the letter got to me today XX/XX/2020.
04/23/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NY
  • 147XX
Web
For the last seven years I was in foster care. Last summer at XXXX years old I signed myself out and was forced to stay with my estranged father and stepmother. This was out of financial necessity. I was told that we were going to XXXX store for a family plan. I assumed that it would be in either my father or my stepmothers name. When signing the contract for XXXX I was told that it was for just my phone. Instead I was signing a contract for XXXX smart phones. I did not realize this until about a month later when I got the bill. Any attempts that I made to rectify the situation failed. The other people in the contract refused to help pay the debt and let their phones default. I was nave and had no idea how to fix the situation. I did not want to ruin my credit so I called XXXX and made payment arrangements for a bill over {$2000.00}. I recently lost my job and was unable to make a payment and XXXX sent my account into collections. XXXX refused to negotiate and I do not feel that is my responsibility to pay the full debt. I feel that XXXX was negligent in that the XXXX representative at the store did not explain to me what I was signing and did not contradict what my father had told me. I feel that I was taking advantage of.
05/24/2023 Yes
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • TN
  • 371XX
Web Servicemember
I was contacted by XXXX XXXX XXXX, also know as Home advisors to produce leads for me to do solar sells. The day they started sending me leads, realized that they were selling the same leads to multiple people and that was not what I was sold. I called them the next day and requested to cancel their services. The person I spoke to refunded my money and told me that they would cancel my services with them. The following week I noticed that they were sending me leads still, so I contacted them and requested that they stop sending me leads since I had cancelled their services. The person I spoke to stated that their services were not cancelled and that I owed them approximately {$900.00}. I then told them that I had cancelled my services with them and that I am not paying for any leads they sent since I had not used any of their leads. They stated that their system showed that the person that I originally talked to had not cancelled as I requested. They just put my account on hold, which is not what I requested. Now I have received calls from the collection agency named McCarthy, Burgess and XXXX demanding that I pay or they are going to report on my credit report. The original person I spoke to was named XXXX XXXX.
05/02/2016 Yes
  • Debt collection
  • Credit card
  • Cont'd attempts collect debt not owed
  • Debt resulted from identity theft
  • PA
  • 195XX
Web
I filed a complaint against XXXX XXXX for attempting to collect charges made on my charge account that were fraudulent. XXXX XXXX sent me a letter notifying me the account was re opened and was going to be investigated. Friday I received a letter from XXXX XXXX stating I closed my claim against them and I have agreed to pay the bill. This is not true. I called the number listed on the letter and stated to XXXX that I did not authorize this action. I filled out the paperwork denying the action and faxed it to the number provided. Today I received a letter from a debt collection agency on behalf of XXXX XXXX / XXXX XXXX and last Thursday I was contacted by a debt collection company trying to collect this debt. We are not finished with my open claim. I did not make the charges. We have an open investigation. I am waiting for resolution of this issue. It seems XXXX is railroading me to pay this debt. In closing, this claim has not been retracted and XXXX XXXX did not perform their due diligence. This matter was not looked into, the case was opened and nothing else was accomplished on their end. While under investigation this debt is on hold. I do not NOT make the charges not EVER open this account.
07/15/2019 Yes
  • Debt collection
  • Private student loan debt
  • False statements or representation
  • Attempted to collect wrong amount
  • CA
  • 911XX
Web
Hello, I received a letter from McCarthy, Burgess and Wolff dated XX/XX/2017 stating that they would settle my past due debt for 90 % off of the full balance. Well that letter went into the mail a few days before XXXX, when most people are on vacation and out of town, so when I arrived back home, the expiration date of XX/XX/XXXX had passed by 1 day and I called to tell them this and they said tough despite only making me this offer over the one time of year when people are least likely to be home, especially someone my age. Then only one month later I received another letter for the same debt collector, but the debt had risen from {$3600.00} to {$5700.00}! How is this even possible in one month? They call me all the time and I've honestly been too scared to answer as Iv'e been using what little money I make to settle up other debts, trying to keep my life together. This debt is also for a school ( XXXX XXXX ) that was shut down by the federal government and lost all funding and credit, so my XXXX Student loans for the whole thing are also under investigation. It seems crazy that I should be forced to pay such outrageous money to an attorneys office for a school that doesn't even exist anymore.
08/28/2023 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Indicated you were committing crime by not paying debt
  • GA
  • XXXXX
Web
I recently moved from Florida. I must have not paid my last constellation energy Bill as I received a note in the mail regarding the outstanding debt. Since it was only {$110.00} I attempted to pay. I had received the letter from Mccarthy, Burgess & Wolff. They stated I could pay XXXX regarding acct. XXXX or XXXX The website would not let me enter despite putting in my XXXX, SS # and Acct. #. I called the company and at first they tried to get me to pay over the phone. I told them I wasn't comfortable and please help me pay online. They transferred me to someone else, who again tried to convince me to pay by phone. I told them again I wasn't comfortable. I then was transferred again and the gentlemen on th ephone tried to direct me to a different website then was in their letter. I told him I felt uncomfortable with that and I told him to let me know when the accept online payments, but until then please don't bother me. He let me know it was a debt I owed and had to pay, I told him the only reason I hadn't paid was because his company could not provide the payment opportunities that were promised in his letter. I then emailed the help email for payments and I received a XXXX XXXX.
10/15/2023 Yes
  • Debt collection
  • Telecommunications debt
  • Attempts to collect debt not owed
  • Debt was paid
  • OH
  • 43015
Web
I opened an account with XXXX in XXXX of XXXX. It was a " no contract '' monthly internet service that was " month to month ''. They tell you that you have to call in to cancel the service. I stopped into the store and called! On XXXX - the business account for XXXX XXXX XXXX was canceled in the XXXX XXXX. It was communicated that no equipment needed to be returned and that there will be no continued bill. on XXXX - a phone call was made to the customer service department to inquire about a bill received for {$150.00}. It was discovered at that time that the billing did not discontinue and although no usage or activity was on the unit, the account wasn't closed and the amount was then due. AGAIN- the account was requested to be closed. It was guaranteed that if I paid that {$150.00} that there would be no continued service or charges. Based on recent communication, $ XXXX has continued to be charged by XXXX. The suggested amount owed is {$310.00}. Additional {$77.00} was charged from a collection company - totaling {$380.00} is due. This is not an active account and the request to cancel has been sent multiple times. This is not a valid charge and therefore will not be paid.
03/17/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • NY
  • 10456
Web
3 company with inconsistencies, violations and double jeopardy ... I requested to XXXX an investigation for reporting " past due balance '' and " 1 month term '' in collection account from XXXX which represent a violation to FDCPA ... The answer from XXXX was a verification from XXXX as shown in their own report attached in this complaint.. XXXX is confirming with XXXX the violation ... I decide to call XXXX to obtain an explanation but the answer was they has been transfer or sold the account to MCCARTHY , BURGESS & WOLFF to collect the account .... Now XXXX is reporting to XXXX an account that is not marked as sold of transfer with a Balance ... So, XXXX is in violation of the FCRA by reporting inaccuarate information and failing to do a proper investogation.. Now MCCARTHY, BURGESS & WOLFF is asking around 600 dollars over the original balance requested by XXXX at the same time is reporting another balance to XXXX ... Account XXXX XXXX Violation to FDCPA, Violation to FCRA and double jeopardy ... Attached proof of XXXX balance reported to XXXX before and after investigation and a letter from MCCARTHY, BURGESS & WOLFF collecting another balance for the same account.
10/11/2022 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • FL
  • 32514
Web Older American
I was charged by XXXX {$270.00} which is the amount owed on an XXXX. I offered to return the phone but they declined. I was billed by a collection agency, McCarthy, Burgess & Wolfe for {$320.00} on XX/XX/22 which included a {$49.00} ( interest. fees or cost ). It is my understanding that the FDCPA states that Debt collectors arent allowed to collect more than the amount you owe according to your original contract. It also cant threaten to collect any property that you havent put up as collateral. I am writing to complain about this agency for charging me the " fee '' of {$49.00}. I can not pay this in full {$270.00} due to hardships financially and can only manage to {$25.00} a month toward the original contract of {$270.00}. Due to covid, financial hardships and health issues I can not pay more. I am XXXX years old and live on limited income from Social Security and a small pension. I was offered a settlement amount based on 30 % off of the {$320.00} for {$230.00}. I can not pay this entire amount and it was based on amount which included fees if {$49.00}. I feel they are in violation of FDCPA rules when they charged me {$49.00} over and above the original contract with XXXX.
06/14/2022 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • Frequent or repeated calls
  • PA
  • 151XX
Web
This morning after already speaking with the debt holding company regarding a debt that I did not feel was proper I received a phone call at approx XXXX EST from a XXXX XXXX of McCarthy , Burgess and Wolfe XXXX She was immediately combative when I told her that I believed the bill to be a mistake and began spouting off how it was absolutely not a mistake and would not even hear me out. She also began to tell me that I had some how agreed to terms and conditions that would allow XXXX ( the debt holder ) to charge me for up to 60 days past my cancelation date. Regardless, she was rude and aggressive which was uncalled for as this was the first time they had made contact. Subsequently I was then contacted via email at XXXX est with a formal letter attempting to once again collect the debt. It is my understanding that it is a FDCPA violation to contact someone more than one time in a 24 hr period when confirmed party contact was already made that same day. I am displeased with the experience and feel further action should be taken against this firm/employee. The issues with the Debt holding company has since been resolved directly with them not this debt collection firm.
01/15/2018 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • TN
  • 38305
Web Servicemember
I call this office in an effort to settle the debt in around the first week of XX/XX/XXXX. I acknowledged the debt. However I was met with harsh language and threatening comments. After much harassment and threats I made an agreement to pay {$100.00} per month starting XX/XX/XXXX.and a payment of {$60.00} in XX/XX/XXXX was agreed upon. He stated that if I break the agreement I would lose what I paid in. On Thursday XX/XX/XXXX he { XXXX XXXX } called back making threats that I need to get a lawyer and there was no agreement made, and there was nothing in writing, and that the debt was due in full that day, and no other arrangement will be accepted that it must be paid in full. He continued to be little and speak harshly to me still denying that there where any prior arrangements. He has made several derogatory statements making my efforts to reason with him impossible I do not want to put up with being yelled at and him raising his voice in a confrontational manner. I have never been disrespected in this manner before. Also I had a recent letter stating that I had other options of paying this debt but he refused to acknowledge the letter from the original creditor.
08/17/2020 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • WV
  • 258XX
Web Servicemember
I am a XXXX female XXXX veteran. I acquired my illness during an injury in XXXX. We moved to be closer to family and needed cell phones for emergencies. I am only XXXX and have had XXXX. The local XXXX office stated outstanding coverage in our rural area. At first, my phone didnt even work. Returned it only to find that there was no coverage where we live and my teens, husband and I had no way to reach emergency services, or keep communication with my physicians. Local office took an additional {$400.00}, we returned phones and it was supposed to be done. This was in 2007. Instead, it pops up for over two grand on my credit reports. I need to move closer to medical facilities to prolong my life. Instead, XXXX through the XXXX ( XXXX was sold years ago ) thanked me for my service despite knowing this information and refused to remove it. The first call was from XXXX XXXX stating it was wrong and they would fix it. Weeks later, she called to say she talked to the parent company who said they wouldnt remove it. She would not give me the contact info for this person. It is wrong, greedy and keeping me from seeing my youngest graduate high school. Please help me.
06/09/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • FL
  • 33024
Web
I sent an Affidavit of Truth and an Invoice to XXXX XXXX XXXX, here is the tracking # XXXX. I also sent an Affidavit and an Invoice to McCarthy Burgess & Wolf , Inc tracking number $ XXXX and XXXX XXXX XXXX XXXX XXXX, tracking number # XXXX They have not paid out the invoices and had the negative items deleted from my credit report. These companies have violated 15 USC 1692. ( C ) ( A ). 15 USC 1692K, 15 USC 1692. ( B ) ( 2 )., 15 USC 1692. ( B ) ( 5 )., 15 USC 1692 ( D ) ( 2 )., 15 USC 1692 G ( A ), 15 USC 1692 ( B ) ( 4 ), 15 USC 1692 C ( 1 ), 15 USC 1692 ( E ) ( 1 ), 15 USC 1692 ( F ) ( 8 ) ( 8 ) 15 USC 1692 ( D ) ( 5 ). Based on these laws I can collect these damgages15 USC 1692K. Except as otherwise provided by this section, any debt collector who fails to comply with any provision of this subchapter with respect to any person is liable to such person in an amount equal to the sum of, any actual damage sustained by such person as a result of such failure : in the case of any action by an individual, such additional damages as the court may allow, but not exceeding {$1000.00}. Theses companies have reserves multiple invoices under the same tracking numbers.
03/15/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • NY
  • 14609
Web
Ive asked the XXXX XXXX XXXX XXXX and McCarty burgess & Wolff to verify the information on my credit report has been accurate and they agreed disputes were summited and closed. Inaccurate information including delinquency dates and amounts on all three credit reports, XXXX, XXXX, and XXXX XXXX. McCarthy Burgess & Wolff XXXX XXXX XXXX XXXX OH XXXX I am formally requested them to validate that this account actually belongs to XXXX XXXX XXXX XXXX and confirm the reporting is accurate. Also according to Fair Debt Collection Practices Act the FDCPA Law A debt collector may not collect any interest or fee not authorized by the agreement or by law. Any misreporting violations of my agreement should be immediately removed and deleted off my credit report. I am formally requesting that the account with be considered for deletion and all trade-line listings that were submitted to the three major credit reporting agencies be deleted due to inaccurate reporting for law violations. Supporting documentation includes myfico reporting of all 3 major credit bureaus, fair, credit, reporting act, and signed notary. License Social security And other documents uploaded
08/21/2017 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • Frequent or repeated calls
  • CA
  • 95678
Web
on XX/XX/2017 XXXX XXXX extension XXXX called to say we entered an agreement for payment of {$620.00} from XXXX XXXX. I replied telling him that the company has been debiting money from my checking account for the amount owed, XXXX continued to speak and tell me that I am lying and that I am changing my story, I attempted to explain to him what was happening and he continued to talk over me. At this point I raised my voice to try to catch his attention, which he did not stop talking or let me talk other than accuse me of being negligent and ignorant. I let him know I will be talking to his supervisor at which point he said they will be submitting the lawsuit for the debt because I am not working with them and am refusing to comply. I then hung up because he continued to threaten me. Following a letter about the phone call that was not accurate was sent to my email. At this point I have submitted a voice mail complaint to his supervisor & refuse to pay for this debt until the communication between their company and XXXX has been resolved and I refuse to deal with this man. I would also like to complain about multiple harassing phone calls daily.
07/20/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • SC
  • 29045
Web
XX/XX/XXXX, I filed for Chapter XXXX Bankruptcy. All of my creditors were notified and, payments were made through the XXXX Trustee to all of my creditors. My bankruptcy was discharged/dismissed in XXXX XXXX. Today, XXXX XXXX, I received a phone call from McCarthy, Burgess, and Wolff, indicating that they were calling to collect a debt. A friend of mine also received a letter, addressed to me, from this company. I no longer reside at the XXXX location with my friend, but nonetheless, my friend notified me of the letter. The letter stated that they were collecting a debt from XXXX. I have documentation from the XXXX Trustee that XXXX was paid off through my bankruptcy. XXXX requires written request of pay off verification for which I can request to be sent directly to this company and/or XXXX from the XXXX Trustee. The letter from McCarthy, Burgess, and Wolf stated that the debt was " verified '', however, this is impossible given that the XXXX Trustee has already paid the debt on my behalf and I no longer owe. XXXX is also not reporting any debt to them on my credit reports. This company is attempting to collect debt from me that I do not owe.
03/06/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • FL
  • 32301
Web
I was a XXXX XXXX customer with no contract. I was billed monthly in advance for service. I cancelled three days into the billing cycle and was told I would receive a pro-rated bill by XXXX customer service. I never did receive the pro-rated bill. I called customer service and was given the run around, transferred from one agent to another for over an hour. One agent even said I was not billed in advance, I asked her to look at the bill, it clearly show the dates of service I am being billed for. I told them I would be more than happy to pay them what I owed but I will not pay for services not rendered. I have the original bill with notations of the dates I contacted them, in good faith, to resolve the issue. They threatened to put me in collections, that when I hung up. Now, almost a year later, I received a collection letter. I also checked my credit report and my score has decreased as a result. Dates of service being bill for were XX/XX/19 through XX/XX/19. I called XXXX on XX/XX/19 to cancel. The agent I spoke to on XX/XX/19, after receiving another bill for the full amount, even acknowledged he sees a record of the call.
02/24/2020 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • FL
  • 32707
Web Older American, Servicemember
I have received 2 phone calls and emails from McCarthy, Burgess & Wolff , Inc., phone number ( XXXX ) XXXX, individuals name is XXXX XXXX. I've returned the calls twice, the first time I instructed Ms. XXXX not to communicate with me and I refused to provide her with any personal information. The second time was today, XX/XX/2020 at approximately XXXX when it became obvious that she was able to identify me via unknown means. I have also received 2 emails from her claiming that I/we owe XXXX XXXX {$300.00}, she either could not, or would not, identify what it was we allegedly owe XXXX XXXX for. She refused to listen to me and repeatedly screamed and yelled a me as I was attempting to explain that we owe no one nothing. I freely admit that I screamed right back at her. She ended the first phone call when I refused to give her my name and ( I assume ) personal information. I ended the second phone call by explaining to her that I would " see her in court ''. I then replied to one of their emails demanding that they " cease and desist '' from all communication with me and/or anyone associated with XXXX/XXXX XXXX XXXX XXXX XXXX XXXX
10/03/2017 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • IL
  • 60169
Web
I received notice from my former employer XXXX XXXX XXXX that they had overpaid me and were sending me to collections. I did not understand how they determined there was an overpayment nor how they calculated it. I requested additional information but instead my file was escalated to a debt collection law firm. I received a demand letter from McCarthy, Burgess & Wolff on XX/XX/XXXX. The letter included an email address I could use to respond. I immediately emailed the address requesting validation of the debt and requesting that they cease and desist all future communication by phone. Over a month went by and I did not receive any response so I sent a follow up email on XX/XX/XXXX. On XX/XX/XXXX I received a response which included an XXXX sheet with my pay rate. This left me with more questions than answers as I compared it to my paychecks. At XXXX on XX/XX/XXXX I received a missed call and voicemail from XXXX XXXX at McCarthy , Burgess & Wolff . When I got home I had another missed call and voicemail on my home phone. I had requested in both emails not to be contacted by phone which is my right under the FDCPA.
02/08/2018 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • CA
  • XXXXX
Web Older American, Servicemember
This action is against XXXX XXXX and the offices of McCarthy, Burgess & Wolff. In approximately XXXX of XX/XX/XXXX I was subleasing office space and the landlord wanted the space back to accommodate a large company coming in so I need to cancel/suspend my internet service from XXXX until I found a new location. In the interim I am working from a home office that I currently have XXXX internet service. There was no place to mark the XXXX form for suspension of service only termination of service. My account was quickly turned over to the collection agency above for collection of approximately {$4200.00}. I have sent letters to XXXX XXXX and have never received an answer from them, just silence. I have filed a complaint with the FTC in XXXX of XX/XX/XXXX and I do not know the status sine they have not communicated any action to me. I was in phone contact with a XXXX ( XXXX ) XXXX and I felt like things were being taken care of, however, in subsequent calls to XXXX I have had to leave a message and never returns my call.I am a 15 year customer of XXXX for telephone, TV and internet. Thank you for your assistance.
11/24/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • OH
  • 455XX
Web
XXXX XXXX XXXX XXXX XXXX agency is reporting information on my credit file that is not mine and do not belong to me. I requested this collection via certified mail to delete and stop reporting this information that is not mine. I requested the contract with my signature or anything with my signature and they have failed to do so. I asked them not to send me a copy of a account statement because anyone can get an account statement and type it up as if it belongs to someone. I would like the entire billing detail history and summary and the original contract with my signature. I am tired of these collection company 's not verifying information before they slap the collection on the wrong person profile because they did not take proper steps to verify that they have the correct person. I can go online and make a account statement for any XXXX XXXX out there. I can go online and find someone with my exact name and create false information. The items I uploaded is their response back and unacceptable. I asked for my signed signature not some bill of sale to their collection company from another collection company.
03/30/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • MD
  • 20602
Web
In reviewing my consumer report with XXXX, I noticed an unauthorized Inquiry on my consumer report from a company named McCarthy , Burgess & Wolff on XX/XX/2023. I have not initiated any transaction with this company, so they had no permissible purpose to obtain my consumer report. This is a violation of the FCRA 15 USC 1681 section 604. This is an invasion of my privacy. In addition, FCRA section 607 ( a ) requires that every consumer reporting agency shall maintain reasonable procedures designed to limit the furnishing of consumer reports to the purposes listed under section 604. FCRA section 604 ( f ) strictly prohibits a person who uses or obtains a consumer report from doing so without a permissible purpose. FCRA section 620 imposes criminal liability on any officer or employee of a consumer reporting agency who knowingly and willfully provides information concerning an individual from the agencys files to an unauthorized person. FCRA section 619 imposes criminal liability on any person who knowingly and willfully obtains information on a consumer from a consumer reporting agency under false pretenses.
03/08/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • MD
  • 21043
Web
In XX/XX/XXXX my husband had the internet account and I had landline account. We moved addresses together and XXXX merged the accounts without our permission. When they did this an erroneous balance was created. XXXX claims I was making payments to the wrong account number ( which they had merged/changed without notifying me ), this was not true. I dealt with XXXX in XX/XX/XXXX after I received a collection notice and after HOURS of my life wasted chasing down tickets was told the issue was resolved. Imagine my surprise when 2 years later, in XX/XX/XXXX I received a collections notice stating I owed XXXX {$210.00} from XX/XX/XXXX. I have spent many hours creating a new ticket and trying to reconcile this. XX/XX/XXXX- 40 minutes with XXXX , being told ticket was pulled from collections and being investigated XX/XX/XXXX- 36 minutes with XXXX told ticket XXXX would take 2 more weeks to process and to call back on XX/XX/XXXX XX/XX/XXXX- no notification about any resolution, received call from collections agency. called and was on hold with XXXX for 20 minutes before being hung up on. I need help please.
08/24/2020 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 92124
Web Older American, Servicemember
I received a telephone call on XX/XX/2020 from a debt collector demand payment of {$1200.00} owed to a firm called XXXX, XXXX XXXX Ca. I informed this caller that I had never done business with XXXX and to cease trying to collect a debt I did not owe. I then reciveed a demand letter from the debt collector, XXXX XXXX and XXXX, XXXX Ohio, stating that I needed to make this {$1200.00} payment now or they would take further steps to collect this debt. I replied in a letter ; that I never did business with XXXX, that I did not owe XXXX {$1200.00} and asked for documentation for this debt. This debt collector did not provide the documentation, and called again. I was finally able to get someone at XXXX to response to my request for assistance and was provided with an invoice dated XX/XX/2020. It was billed to a company named XXXX, without a address, telephone # XXXX XXXX it stated the the payment would deducted from the account on record. I asked or documentation such a signed contract, name of the Account on record, customer contact information. The reply from XXXX was to contact the debt collector.
12/05/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • PA
  • 194XX
Web
In late XX/XX/XXXX my wife and I changed wireless cell phone carriers from XXXX to another carrier. We agreed to pay an early termination fee of {$140.00} which we paid. On XX/XX/XXXX we received a collection letter from XXXX claiming we had a debt of {$140.00} to XXXX. My wife wrote to the collection agency and soon that company wrote back saying they were no longer pursuing payment on behalf of Verizon. In XX/XX/XXXX XXXX sent me a collection notice for {$140.00}. on behalf of XXXX. My wife asked them to provide validation of the debt. They wrote back to say they were no longer taking action against me. At this time XX/XX/XXXX McCarthy, Burgess , & Wolff collection agency is demanding XXXX be paid the same {$140.00} that we paid in XXXX. M, B, & W have placed an additional {$26.00} as a collection fee. I have dates and the amounts paid to XXXX for a full year and I can not find any thing that would disputes my claim, we do not owe XXXX any money for a debt that does not exist. I thank you for being a consumer financial protector and hearing my concerns. Respectfully, XXXX
08/30/2022 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • FL
  • 33166
Web
XXXX Business Account # XXXX XXXX XXXX XXXX XXXX Charities : XXXX never sent a finale bill out as to the return of there equipment was return. I was also informed that once that got the equipment back they could not send out a finale bill and it could take up to once the equipment return 30 days to process before i would get a bill. I got a bill and call them several times being 8 times in one month a rep would call back every time when you call XXXX is another state not even in XXXX XXXX and nothing but the run around with spectrum. McCarty Burgess & wolf contacting me before it was even 30 days of the account closing harrassing me about the bill and threating me. MC Carty Burgess & Wolff XXXX XXXX XXXX XXXX OH XXXX Phone # XXXX XXXX Mc Carty Burgess & Wolff is very ruid and when contacting bill changes every time nothing but con artist. Nor did Mc Carty Burgess & Wolff mail me any type of notice nor XXXX as before sending it to MC Carty Burgess & Wolff as to dispute the bill. XXXX never return calls or letter mail to them over the situation
02/20/2020 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • GA
  • XXXXX
Web
I have a XXXX XXXX XXXX XXXX serve metro XXXX. Last summer, I have received call a call from XXXX XXXX promising to boost our sales after using their marketing platform. After numerous calls and overpromises we decided to try. However, they did not tell us that was the contract of one year. It was only phone conversation and told me to go to the link they provided to enter and create the business profile. I entered the required fields on the form and submit. Again, there was no explanation of contract. I did everything they asked but only received auto calls that either mentions car warranty expiration or marketing call. After 4 month of paying monthly, I decided to stop. Then, they told me that I signed a contract for one year and sending me electronically dated contract. I never signed a contract. They charged the credit card in XXXX and I claimed it. Finally accounts recievable department of XXXX XXXX submiited {$840.00} for collections department. I need a help to resolve this unfair practice of XXXX XXXX for ripping off the small businesses.
04/12/2021 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • OK
  • 730XX
Web Servicemember
We sold our business on XX/XX/2020. We waited until XX/XX/2020 to close down our mobile service with XXXX. We called several times to cancel the account and switch services. I went with my existing wifes plan and my parents chose to start their new plan in XX/XX/2020. Now, we are told we owe on monthly services we didnt use due to new accounts and phones XXXX said they didnt receive. {$280.00} for a month unused. The phones were returned and XXXX has the tracking numbers. I called today and they said their mistake, they found 3 of the 5 phones were returned. They still cant track the forth phone. I called the collection agency and they told me I have to call to update their billing. My complaint is with XXXX for sending a bill to a collection agency that they admit was incorrect. My 2nd complaint is with the collection agency that just wants to get paid and ignore that fact that I do NOT owe the amount they are calling and emailing about paying. The collection agency is XXXX XXXX XXXX XXXX XXXX # XXXX XXXX ext XXXX XXXX acct # XXXX XXXX XXXX
04/05/2018 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • FL
  • 33172
Web
For weeks I have been recieving calls from a phone number which my XXXX identifies as XXXX, but the recording says it it from XXXX ( XXXX, I guess ). It gives me the reference number XXXX. When I first called then back, they told me that they were trying to collect a debit from XXXX XXXX XXXX, at a specific address in XXXX, Fl. I told them that this is not my company and I do not have any connections to the address they gave me. They asked for my phone number to lookup their system. I gave both my home and cell. They couldnt locate it on their system. They told me it was a mistake and they would update their system. That was during the first week of XX/XX/XXXX ( I kept the voice mail recording ). Since them, they have called me at least 10 more times, twice this week alone. For the first few, I ignored. The last two I answered and I got really aggravated as they still can not locate an acount with my phone numbers but somehow keep on calling to bother me with a debit of someone else. What else is left for me but to have an ulcer over this?
10/12/2019 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • CO
  • 80233
Web
McCarthy, Burgess & Wolff has called, emailed and sent me letters for weeks to collect a debt that was paid. I've repeatedly asked them for documentation supporting their collections efforts. In response they have sent me the same invoice from XXXX several times that shows paid in full with {$0.00} due. I've pointed this out several times in emails and voicemail messages that this invoice is marked paid in full, but they keep sending me the same paid invoice. I also provided proof that I paid this invoice in 2017. Today they put my name on a collection letter for a debt owed by a company I've never heard of ( XXXX ) and have nothing to do with - completely different from the paid invoice they've been sending me. No one responds directly to the issues raised in my emails or voicemails. They just keep sending the same form letter and paid invoice - until today when they sent me a completely random debt owed by someone else. I'm concerned they will report something to the credit bureaus that I'll have to battle for the next 10 years.
10/01/2023 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • WA
  • 98168
Web Servicemember
McCharthy, Burgers & Wolff sent me a letter with a. Total amount of debt of XXXX when I called they wouldnt give me any info other that they said I stayed at the XXXX XXXX XXXX and I owe that money. I just had an XXXX account number that was provided to me from the letter they sent. I contacted XXXX they found out someone did a reservation online for dates XX/XX/XXXX to XXXX with an XXXX XXXX card and using my info address to open an account with them and email address different than mine. So I explained them that I got my driving license and XXXX XXXX card stolen on XX/XX/XXXX and that card that they used to do reservation was already cancelled same day. I didnt do any reservation and I was in XXXX XXXX XX/XX/XXXX to the XXXX. I tried to contact collection company by email attaching police report, credit card email solving problem and agreement of disputing the charges in my XXXX card, issuing me a new card, and my new driving license issued date But just the email they provided doesnt work and my emails got refused to send.
07/07/2023 Yes
  • Debt collection
  • Auto debt
  • Attempts to collect debt not owed
  • Debt was paid
  • VA
  • 22102
Web Older American, Servicemember
I leased a XXXX from XX/XX/XXXX to XX/XX/XXXX. I turned it in and completed the payments. Starting sometime in XXXX I began receiving dunning e-mails from : XXXXXXXX XXXX XXXX XXXX Text included : Your XXXX XXXX XXXX XXXX Final Payment Is Overdue VIN : XXXX You have an overdue payment of {$4800.00} associated with your XXXX XXXXXXXX XXXX XXXX Verify your payment details and make payment now. You can review a breakdown of charges in the Previously Owned section of your XXXX Account. I move those e-mails to trash automatically. Today, however - XX/XX/XXXX, I received a telephone call from " XXXX XXXX '' and " XXXX XXXX '' at ( XXXX ) XXXX XXXX. Both insisted they were collecting my outstanding debt. Both stated that they work for : McCarthy Burgess & Wolff, in XXXX Ohio. They had all my personal information associated with XXXX. Because they have now moved from annoying e-mails to potentially harassing phone calls, I humbly request that you get involved as soon as possible to have them cease and desist such phone calls.
12/25/2021 Yes
  • Debt collection
  • I do not know
  • Took or threatened to take negative or legal action
  • Threatened to sue you for very old debt
  • TX
  • 770XX
Web
Since XXXX of 2021 I have been receiving numerous phone calls from a company called McCarthy , Burgess & Wolf stating that they have been hired by a company called XXXX XXXX and that I owe a debt that needs to be paid. I have asked numerous times for the XXXX, XXXX XXXX McCarthy , Burgess & Wolff to provide me with proof that I am the person they say owes this debt with my signed signature pertaining to the matter. McCarthy, Burgess & Wolff continuously calls me and asks me for my attorney 's name and number and I don't know why. And they can't prove they have a contact with me.This account started out with a balance owed of around {$5000.00} and now I am receiving letters in the mail that the balance is now {$15000.00}. I am terrified and troubled with the financial XXXX and harassment they have added to my life. I have sent letters to all parties involved within the last 60 Days asking that this information be verified with me and I haven't received verification yet. This account needs to be removed immediately.
12/01/2022 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • NJ
  • 080XX
Web
For several years now, I have had a XXXX XXXX debt appear and disappear on my credit report which has prevented me from getting credit cards and has damaged my credit. I have received phone calls from collections agencies in the past trying to get me to claim the debt. I have also received letters from debt collection agencies trying to get me to pay the debt, sometimes at a discount. I have disputed the debt in the past and had it removed from my credit report, but it keeps coming back. I have never been contacted by XXXX XXXX directly about this debt and I have never been a XXXX XXXX account holder myself. When I contacted XXXX XXXX in the past they told me that they can not do anything since they already sold the debt to a collections agency. The most recent debt collection agency that has contacted me is McCarthy, Burgess & Wolff on XX/XX/2022. I tried to apply for a credit card during the last week of XXXX and was denied due to this appearing on my credit report. I have started a dispute via XXXX.
04/02/2022 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was paid
  • RI
  • 02910
Web
I paid off a debt in the amount of {XXXX} in full that I owed to XXXX XXXX on XX/XX/XXXX using debit card number ending in XXXX. Confirmation number XXXX was provided for the payment. Additionally, the payment posted to my account on XX/XX/XXXX Mccarthy Burgess advised that I would receive a receipt for the payment for my records shortly after making payment. I made an additional call around 10 business days later asking for the letter in which they advised that I was provided the wrong timeframe on the phone and advised a receipt would be mailed to me. I am here in XXXX still awaiting the receipt that allegedly be emailed to me. It is important to mention that my credit report shows XXXX XXXX transferred the debt and charged off as a loss. No where on my credit bureau does it show that the debt was paid. I need proof that the debt has been paid in full and issues with the credit bureau corrected. If the later issue needs to be resolved with XXXX XXXX please respond in writing so I may dispute with XXXX
05/02/2020 Yes
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • AR
  • 720XX
Web Servicemember
On XX/XX/2020, I received a notice from a debt collection agency stating that I owed them {$1700.00} for a phone bill from XXXX XXXX. I reached out to XXXX XXXX and asked them about the amount and why I was being charged for a closed account. They stated I owed them for the cell phone, that I owned, and had discontinued it from my account. They further stated that I was 4 months behind on my bill. I asked how could that be, bc they wouldve suspended my service long before it reached that point. They refrained from providing a valid answer and stated the debt was owed, and action would be taken if not paid. Shortly after, I received the bill from the collection agency, and was alerted that it had been placed on my credit report and when I checked it to confirm, my credit score had dropped significantly and it was confirmed as being on the reports. The damage caused by this fraudulent information needs to be corrected and Im asking for it to be removed and the assumed balance be XXXX out!
05/24/2019 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • CA
  • 90036
Web
In beginning of XX/XX/XXXX XXXX XXXX received a bill from XXXX on {$4100.00} for services we never ordered and never received. We promptly called XXXX. Per their request we filed an identity theft claim by police and attached it to our official claim on their site. On XX/XX/XXXX we received by email a notice that our claim # XXXX was received. When another bill came in, we called the number ( XXXX ) mentioned on the emailed notice. It was a wrong number. After hours of pressing buttons etc., someone agreed to take the claim number and settle the matter. The bills continued to come. On XX/XX/XXXX a letter was send to us from a dept collector XXXX XXXXXXXX XXXX. on behalf of XXXX. We mailed them back an explanatory letter with a copy of the police report and XXXX XXXX notice that our claim was received. Never heard from them again. On XX/XX/XXXX and on XX/XX/XXXX two letters were sent to us from another dept collector, McCarthy, Burgess & Wolff where the " dept '' grew to {$10000.00}.
11/12/2019 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 91320
Web
This company is claiming myself and my husband owe money to 5 llc 's in nevada for a total of {$2900.00}. This is the collection company info- Mcarthy Burgess and Wolf-XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX , Ohio XXXX Phone XXXX Fax XXXX I looked up each LLC -- below -and each company has been out of business since XX/XX/XXXX. Invoice ( s ) : XXXX, XXXX ( NV ) | XXXX, XXXX ( NV ) | XXXX, XXXX ( NV ) | XXXX, XXXX ( NV ) | Balance Due : {$2900.00} MBW No : XXXX I have asked for the original dates that the debts were incurred and the contact information for each company -- they outright lied and tried to tell me XX/XX/XXXX.. which is impossible, as these companies ' have not existed since XX/XX/XXXX. I have disputed these debts and requested documentation -- which as you can see would be impossible for them to have or get considering - the companies have not existed for 11 years.- YOU HVAE PERMISSION TO TALK TO MY COUSIN - XXXX XXXX REGARIDING THIS ISSUE. XXXX
09/23/2022 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • CA
  • 91107
Web Older American
I sign a contract with XXXX XXXX XXXX on XX/XX/XXXX for 5 years @ monthly fee for {$45.00} later on XXXX home security taken over the company. They started increasing fees every now and then after calling and had a discussion they reduce the fees this practice was going on for the last two years, after 5 years I terminated the contract on XXXX XXXX giving them one month notice letter sent on certified mail and paid in full all there dues. After cancelation they tried to get me back on a new contract with them offering me numerous sales tactics but I didn't want to do anything with them. Last invoice was XX/XX/XXXX for the amount of {$62.00} and paid with my credit card, they mistakenly duplicate the charge and later refunded. Last XXXX I received a letter from debt collector McCarthy, Burgess & Wolff for a amount {$100.00} I replied disputing it. Yesterday again they sent me a letter stating see attached documents but there are no attached documents.
01/20/2024 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • LA
  • 71203
Web
Hello, here is the email that they sent and this has already being disputed to identity theft. They are harressment with more XXXX. XXXX knows that I'm faithful and don't need this XXXX. McCarthy, Burgess & Wolff , Inc. ( MBW ) is a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose. Our office hours are Monday through Thursday XXXXXX/XX/XXXXto XXXXXX/XX/XXXXXXXX and Friday XXXXXX/XX/XXXXto XXXXXX/XX/XXXXEST. Our information shows : XXXX XXXX referred account number XXXX to our office for collections. MBWs internal reference number for this matter is XXXX. The balance as of XX/XX/2023, was : {$1800.00} Since XX/XX/2023 until today : Interest, Fees, Costs : {$.00} Payments Made : {$.00} Credits/Adjustments Assessed : {$.00} Total amount of the debt today : {$1800.00} NOTICE : PLEASE SEE BELOW FOR IMPORTANT CONSUMER RIGHTS INFORMATION. Regards XXXX XXXX
09/12/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 90027
Web
I was the XXXX XXXX at a company called XXXX XXXX from XX/XX/XXXX-XX/XX/XXXX, when I was laid off. In that time, I opened an internet account with XXXX on the company 's behalf ; XXXX XXXX is the account holder and I was listed as the contact person for installation. I was laid off in XX/XX/XXXX and suspended from all of my accounts. XXXX XXXX stopped paying the bill resulting in the bill going to collections. Over the past two months, I have been receiving daily calls from XXXX XXXX at McCarthy, Burgess and Wolf. I notified XXXX, who told me that as the contact person I am not responsible for payment. I also notified the finance department at XXXX XXXX and they paid the bill and closed the account. Despite all of this, I am still receiving daily calls to my personal cell phone from XXXX XXXX. As of today, he contacted my parents. I am being harassed about a bill that has been paid and is not my responsibility to pay.
04/14/2022 Yes
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • TN
  • 374XX
Web
XXXX, On XX/XX/2022 I received a phone from XXXX XXXX with McCarthy Burgess and Wollf stating I owed them a debt of {$280.00} and some change on behalf of XXXX. I never gave sprint any written consent to use my private non public consumer information with any affiliated or non affiliated third party. Nor have I ever contracted with McCarthy Burgess and Wollf. XXXX XXXX stated they would place the balance on my consumer report which is damaging to my reputation. I spoke to a representative for XXXX stating that my account is suspended but once payment was received I could start service immediately. My account was never closed but I have a third party law firm threatening me into payment of my own private matters. The XXXX representative stated that it was their policy to give my account over to the debt company even though it never closed and Im still incurring payments months after non use of the device.
03/04/2020 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 90631
Web
We received a letter in the mail, written XX/XX/XXXX from McCarthy, Burgess, and Wolff, stating we have a balance of {$3500.00} that must be paid on behalf of a closed worker 's compensation account from XXXX with XXXX XXXX XXXX. The letter indicated their client is intent on " looking to resolve this claim in the easiest manner possible '', and that action will be held until XX/XX/XXXX, pending receipt of a check. The letter further proceeded to instruct in making a payment to their client ( XXXX XXXX XXXX ) in the amount of {$3500.00} and mail the remittance to their office ( McCarthy, Burgess, and Wolff ) at : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX, OH XXXX An additional option was to pay online at : www.mbwpay.com, or over the phone, XXXX. We called Employers to verify if there was a balance due and they confirmed the account was closed in XXXX, and there was no balance due.
11/21/2022 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • VA
  • 20169
Web Servicemember
I did business with XXXX at our estate in XXXX, VA. We sold the home and XXXX sent a {$150.00} bill to collections for an unreturned receiver on the satellite they placed onto our 35 foot tall roof with a steep pitch. We told XXXX that versus myself-a XXXX veteran to climb onto the roof to get it after they installed it originally, I would pay the {$150.00}. Without notifying me of the bill, XXXX sent it to this bill to McCarthy, Burgess, & Wolff. I have called 6 times to McCarthy Burgess and Wolff to pay this bill but they do not accept XXXX XXXX and when I try to pay using my XXXX, my bank tags it as fraud. The continue to hang-up on me when trying to pay as well. I have no collections on my credit reports, always pay my bills in advance, and have no idea how it's legal for XXXX to send this to collections without telling me first. Assistance would be greatly appreciated. Thanks so much!
02/03/2022 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • NC
  • 287XX
Web
I signed up for high speed internet. Summer of XXXX. Unfortunately the internet worked inconsistently. I live in the Mountains XXXX XXXX XXXX. I contacted them on 3 different occassions after instalation to get the issue resolved. They put me through to techincal department 3 separate times. They made changes to the router settings. Nothing worked. Took 4 hours to watch a 2 hour movie as it continued to buffer. The internet speed would stop or was extremely slow. Could not attend XXXX meetings. Was unable to work from home. They failed to provide the proper service they advertised. I had to switch to a different provider. I disputed their cancelation fee they charged my credit card. They failed to respond to the baks dispute as they could not prove they provided the service. Now they are sending letters. They are not owed money when they failed to provide the proper services.
07/17/2017 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • LA
  • 70115
Web
Homeowner had XXXX home security system dates XX/XX/XXXX for {$2200.00}. Homeowner sold home In XX/XX/XXXX and cancelled system. Homeowner asked XXXX that new homeowner would like to keep the system and XXXX agreed to keep the system in the home and transfer the service to new homeowner. XXXX mislead the homeowner that XXXX failed to provided required services to new homeowner and is requesting full payment of contract for services not provided and not functioning after home was sold and contract closed by homeowner. XXXX is claiming debt owned but no services have been provided to warrant amount owed. Further, XXXX debt collection agency did not provide valid claim to debt within proper notice. Additionally, homeowner provided written notice to debt collection agency to cease communication and debt collection agency continues to communicate with homeowner.
09/19/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • GA
  • 30094
Web
I am disputing this as erroneous. I was quoted an amount for the insurance premium and paid it in full. After sending the last payment, making XXXX balance due, and after cancelling my insurance as it was no longer needed, XXXX proceeded to harass me with repetitive audits where they kept coming up with new amounts supposedly due and then adjusting the alleged amount due after each new audit. I provided all the necessary information to them yet they kept doing audits and I have contacted them numerous times both by phone and email in attempt to resolve this, but they continued to the point of it being harassing. Then they sent me to collections when I do not owe them anything. I am kindly asking this collection agency to stop sending me bills since I have proof the policy was paid in full and also of cooperating with their harassing, confusing, and unfair audit process. Thank you.
02/18/2018 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • IL
  • 600XX
Web Servicemember
I have tried to get this alleged debt validated. It started when XXXX sold the debt to XXXX XXXX XXXX XXXX. I got a letter from XXXX XXXX XXXX XXXX on XX/XX/XXXX. I sent them a validation letter on XX/XX/XXXX. XXXX XXXX XXXX XXXX did not respond. So I sent another letter on XX/XX/XXXX, that was also not responded too. According to XXXX XXXX, XXXX they sent me an email requesting payment for the debt. I never gave anyone authorization to email me about a debt or payment of alleged debt. Well guessing the alleged debt was sent back to XXXX. XXXX yet again sold it to McCarthy , Burgess & Wolff , Inc . I sent in a request for validation on XX/XX/XXXX certified mail. I have sent validation letters to XXXX in XX/XX/XXXX and XX/XX/XXXX. I also sent 609 letters to XXXX and XXXX about this alleged XXXX debt. Everytime it comes back as " verified ''. But no proof as to how they verify it.
11/20/2017 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • IL
  • 60156
Web
McCarthy, Burgess & Wolff Address : XXXX XXXX XXXX, XXXX XXXX, OH XXXX Hours : Open today XXXX Phone : ( XXXX ) XXXX A representative named " XXXX XXXX XXXX has called me daily leaving a voicemail asking to collect a debt, not knowing who they are contacting and asking for personal information. After the 3rd call on XX/XX/17 I called back and asked who they were trying to contact, they refused to tell me. I asked what creditor they are trying to collect on behalf of. They refused to tell me. I then asked that they send a validation notice/letter and XXXX did not know what that was ( which is her job ). After explaining it to her, she asked what address to send it to, I said to send it to the billing address that the creditor has on file. XXXX did not acknowledge that I even spoke to her. I asked her if she was going to send it to me " yes or no '' and she said yes.
08/15/2018 Yes
  • Debt collection
  • I do not know
  • Took or threatened to take negative or legal action
  • Threatened to sue you for very old debt
  • CA
  • 94080
Web
I received a letter stating that I owe {$1800.00} from my business and I left multiple messages to ask what this amount is in regards to and I do not know what company that is being owed to. I even email the given contact information, no response in communication and can't get hold of a live a person. Only gives the option to pay. I received a second letter that if I do not pay by XX/XX/2018, further action by their office will take place. The collector claims on their letter that they try to reach me multiple of times, which is untrue since I am unable to speak to someone live, no party have emailed me back or return my messages. I have not received any proof of statements what I owe and just a letter stating that I owe {$1800.00}. Also, the business that I owned of which the debt collector is claiming Closed. I closed the business and no longer in business.
02/26/2020 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 94107
Web
Hi, The collection company McCarthy , Burgess & Wolff is going after former employees for debt, occurred by their former employer. The employer, XXXX XXXX , XXXX has ceased transacting business on XX/XX/2019 - see State of Delaware Short Form Certificate of Dissolution. According to a former law firm of the employer ( XXXX XXXX ), there is still an outstanding balance of {$13000.00} against XXXX XXXX. Although this outstanding debt is not confirmed by XXXX XXXX, XXXX XXXX has informed the law firm that the company has ceased operations, and there are no assets to distribute. - see letter to XXXX XXXX with USPS tracking and receipt confirmation. Now, the collection agency is sending letters for wrongful collection of debt to an employee of XXXX XXXX to his home address (! ), threatening to solve the matter " not amicably '', if no payment is received.
01/22/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • FL
  • 33624
Web
I have received dozens of phone calls from McCarthy, Burgess & Wolff claiming that I owe XXXX XXXX a balance. I have repeatedly told them that I do not owe XXXX anything. They accuse me of not returning equipment. I have repeated told them that I have no equipment and that it was all hand delivered to my XXXX Account Manager. They told me without proof, I was liable for the charges. I have, on three different phone calls, conferenced the XXXX Account Manager into our conversation. The XXXX Account Manager has told McCarthy, Burgess & Wolff, each time that I do not owe the money but that it is credit approval issue at XXXX and the problem will get resolved by them. McCarthy, Burgess & Wolff has begun calling my daughters cell phone informing her that I am in collections. I want the phone calls stopped or I will begin my own legal pursuit seeking damages.
05/11/2018 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • PA
  • 19064
Web
XXXX XXXX XXXX attempted to add an additional day of payment onto my credit card ( I disputed that charge with XXXX card ) for a car rental that was returned via a drop box to their parking lot on time to the XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, IL XXXX location as pre-paid and contracted purchase. I have already contacted XXXX regarding this false charge on my credit card for an additional day of rental that was not valid. They were told and situation was supposed to be resolved but still I received calls and mail from XXXX, XXXX and XXXX a Collection Agency XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX OH XXXX, XXXX The amount is {$49.00} and was charged onto my already paid contract which was pre-paid from XX/XX/17 - XX/XX/17. I returned the car to the location on XX/XX/17 at XXXX as pre-paid to do. Still they charged me another day
09/29/2017 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • Frequent or repeated calls
  • NY
  • 12180
Web
i have been geeting several calls from them all day everyday i even tried contacting them about it. i recently disputed XXXX with another debt collector because the bill was never as high as it is now i only owed {$1000.00} now its almost {$5000.00}. i refused to pay that much. XXXX XXXX XXXX disputed it for me because i told them how bad service was about all the payments i tried to do and how XXXX also told me i wouldnt have any early termination fees because my contract was about to be over and just leave the lines suspended because they werent in use but now its a whole other story i tried telling people that at mbw and they gave me a line of XXXX. i also told them another debt collector was trying to collect from me at the same so they said they were gon na dispute it and never did now theyre saying its to late to dispute it.
07/20/2023 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • OH
  • 452XX
Web
I declare under penalty of perjury ( under the laws of the United States if executed outside of the United States ) that the foregoing is true and correct to the best of my knowledge. Further I certify that I am permitted by FEDERAL and STATE law to file this dispute. I also understand that knowing and willful MISSTATEMENTS or omissions of material facts constitutes a FEDERAL CRIMINAL VIOLATION punishable under 18 U.S.C. 1001. Additionally, these misstatements are punishable as perjury under 18 U.S.C. 1621. This collection found within my credit report are not related to any transaction that I made. I am alleging that a person or company without my authorization used my personal identifying information to apply for goods services or money, and was successful in creating some accounts. All is being investigated by the FTC.
10/18/2018 Yes
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Collected or attempted to collect exempt funds
  • MD
  • 207XX
Web
On XX/XX/2018, XXXX was contacted about past due account and reason ; payment arrangements were made to restore service. XXXX stated account could not be restored until full amount is paid. On XX/XX/2018, XXXX was contacted about additional charges on the account, promise to pay arrangements were made, and the agent stated the account would be notated so that the account will not be transferred to collections. Another payment was made following the call. On XX/XX/2018 I received a collection notice from an attorney office via email at XXXX claiming they tried contacting my office to collect a debt on behalf of XXXX without a response which is a negative and false. The cellphone has been temporary suspended due to non-payment. XXXX was immediately contacted referencing the harassment and was unable to resolve.
06/12/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • NJ
  • 08054
Web
Hello The original debtor is XXXX XXXX. I voluntarily had my bad service disconnected at my new location because the service didnt work properly. I talked to them by phone and email trying to resolve the issues. We agreed I would disconnect WITH NO PENALTY since it wasnt my fault. I had several service technicians out and nothing worked. I am attaching several emails of my complaint. XXXX and this collection agency calls me every day from different phones. I feel harassed and I have to keep blocking these numbers from my cell and my business line. How dare they think I should pay early termination fees after agreeing that i didnt have to pay due to bad service. I will also attach collection agency letter as well. They are trying ti mess up my credit. Just like the insurance companies when you switch companies.
10/14/2020 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • KY
  • 40324
Web Servicemember
I received a letter in the mail XX/XX/XXXX, when I opened the letter, the first give away was the letter was dated XX/XX/XXXX. The letter stated that McCarthy, Burgess & Wolfe collection agency were trying to collect a debt for XXXX XXXX XXXX for {$210.00}. Within 5 minutes of starting to read the letter, i get a phone call from this company saying it was a recorded line and they were trying to collect this debt, I explained to him that there was no debt owed and that I was going to call XXXX XXXX right then, he then proceeded to tell me that they will not talk to me about this matter since it was turned over to them, he kept pressuring me to pay this amount. After about 15 to 20 minutes of him pressuring me I hung up the phone and called XXXX XXXX which confirmed that there was no debt owed to them.
12/26/2023 Yes
  • Debt collection
  • Telecommunications debt
  • Attempts to collect debt not owed
  • Debt was paid
  • VA
  • 223XX
Web
I had a XXXX XXXX account submitted to XXXX XXXX XXXX. I entered into a payment settlement offer with that company to resolve the XXXX account balance. The agreement was entered into on XX/XX/, and was if I paid {$1300.00} the account would be settled in full. I made the payment for the settlement amount directly to XXXX XXXX XXXX. However, on XX/XX/, XXXX sent the exact same debt to a different collection agency, McCarthy , Burgess & Wolff , Inc . I spoke with XXXX and they said the account is closed on their end and should be reflected in XXXX 's records as paid since it has been paid for 2 months. I have tried calling XXXX and have not gotten any assistance. This account is still being reflected on my credit report as outstanding despite the fact that it is paid and closed. Can you please assist.
09/11/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 91331
Web
To FTC Customer support, McCarthy, Burgess & Wolff is collecting debt from XXXX XXXX which I never owed. I do have an XXXX account for my XXXX XXXX XXXX XXXXXXXX XXXX But It is enrolled on Autopay with My Credit card. I contacted XXXX books and they have no records of unpaid invoices or any other debts. I contacted McCarthy, Burgess & Wolff last year and explained to them to send me an explanation where, when and to whom do I owe any money but they could not give me any explanation. Attached are the following : 1 - copy of the debt collection letter 2. copy of all my receipts of payment for XXXX since I started the company back on XX/XX/2022 to present. Please advise regarding this matter and close my case without affecting my credibility. Thank you. Sincerely, XXXX XXXX XXXX XXXX XXXX
11/10/2017 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • NY
  • XXXXX
Web
A customer rep calls me on behalf of McCarthy, Burgess & Wolff representing their client XXXX to collect on a final bill that they claim was not settled. The representative did n't even have a copy of the final bill available to send to me to review. I had already settled the issue with XXXX, and termination fees were removed, but then they added the fees again to my account. I had been swindled by a customer service representative to sign up for a contract plan that required me to pay for 24 months of service. If I cancel service, they wanted me to pay for {$800.00} in termination fees. They lied to me when they signed me up for the service initially because I specifically told them I do not want to sign for a contract because I was a new business and did n't want to be locked into anything.
05/25/2018 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • TX
  • 78660
Web
XXXX XXXX stated that I owed them XXXX. I never received a detailed bill explaining this information. One month they just stated I owed them this massive amount and it was due to a billing error on their part for data from months prior, where they hadn't calculated data correctly. I informed them that if I had used the data they should have not allowed me to go over because I had limits in place set up with my plan to keep this from occurring, and was never notified of the increase in usage. It was so funny because it was prior to them switch to unlimited and they were trying to get me to negotiate a new contract. However, I was appalled by their tactics to try to wheel me in. Like we will forgive you if you sign another contract. I never did anything wrong it was their error to begin with.
02/11/2020 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • LA
  • 70815
Web
On XX/XX/XXXX Mc Carthy Burgess & Wolff agency called my work. They insisted on know my full name even though I only answer the phone here. When I asked them if they were calling to speak to an attorney they told me they could not answer any questions until the gave my full name. When i explained I was just an employee and not even the receptionist and did not wish to give my name, the refused to give me any information. They again called at XXXX XXXX on XX/XX/XXXX. This time I gave my name but they refused to tell me if they were calling to speak to an attorney until I spelled my name. I don't know why they're calling, and I do not wish to give my full name and other information if they're not calling to speak with me. I consider this a form of harassment and an attempt at identity theft.
03/02/2016 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Used obscene/profane/abusive language
  • PA
  • 18017
Web
Received cell phone call from XXXX XXXX XXXX XXXX at XXXX XXXX XXXX on Wed, XXXX XXXX 2016. Call went as follows : Me : Hello? Caller : Hi, is XXXX there? Me : Who is calling? Caller : XXXX or XXXX? from ( inaudible ) - said while covering his mouth Me : From where? Caller : XXXX XXXX and XXXX Call was terminated at this point. The caller had very obviously covered his mouth with his hand to purposely obscure the name of the business so that the source of the call could n't be identified. That bears repeating. To ensure that I could n't hear who was calling, the caller covered his mouth when asked to identify from where he was calling. Nor did he mention that he was a debt collector. I had to come about that information by searching the name of the organization on the internet.
10/19/2017 Yes
  • Debt collection
  • Credit card debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • TX
  • 75007
Web
Got a call from XXXX XXXX XXXX XXXX in an attempt to settle a debt. The lady I spoke to was very polite. I explain my situation being unemployed for XXXX and a half years and due to my age I probably want have another income until social security XXXX. After explaining this was my attempt to settle a debt. I told them I could pay {$450.00} and representative told me she had to consult her XXXX. I told her that I did want to have her repeat the words no we can not accept your offer. I heard her ask him something and she asked me how much I could come up with. I told her I had approximate {$500.00} to my name and we were willing to give to them to resolve the issue. This is when she insisted we speak to her XXXX. I decline to speak to multiple representative all attempting to leverage me.
07/10/2020 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • SD
  • 57106
Web
I have opened a new XXXX account last year, initially they informed me that there is a problem submitting my order, so they started a new account ( all the bills are paid up-to date ). Now they have charged me {$180.00} on the account that had the problem submitting. Eventually they submitted this amount into collections agency XXXX, Mccarthy and wolfe company, since then I have been trying to resolve the issue. I have submitted a dispute and they came with the result and said I need to pay that amount. This amount is wrongly charged and it is XXXX 's mistake, they are not willing to resolve the matter. I had talked to a person on XXXX side who had confirmed that the charges are invalid and they said they were going to resolve the matter, I am still receiving debt collection calls.
10/11/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • CA
  • 954XX
Web
2 year service began XX/XX/XXXX Canceled XXXX XXXX XXXX XXXXXXXX Final month bill {$91.00} paid XX/XX/XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX to return modem w/b sent XX/XX/XXXX ; received XX/XX/XXXX ; must be sent back within 30 days. XX/XX/XXXX Box w/modem-cords returned via XXXX drop off @ XXXX as directed. Beginning in May began receiving bill for more than twice my regular monthly bill ( {$210.00} ) with no explanation of what the amount represents from XXXX XXXX. Beginning in XXXX began receiving bill for more than twice my regular monthly bill ( {$210.00} ) with no explanation of what the amount represents from XXXX, XXXX XXXX XXXX ( debt collectors ). XX/XX/XXXX checked FICO score ; drop from XXXX to XXXX due to recent derogatory public record or collection filed
12/13/2023 Yes
  • Debt collection
  • Telecommunications debt
  • False statements or representation
  • Attempted to collect wrong amount
  • AZ
  • 864XX
Web
I had the same company for my business for over XXXX yrs never late on payments I guess at some point when I was having a problem with their product they solved the problem over the phone after a few months the fix that they came up with still wasn't working so I decided to go with another company after I canceled they informed me that when they fixed my problem over the phone that I was agreeing to a new 3 year contract. I guess somewhere in the fine print that I agreed to over the phone stated the new contract but I feel that such a thing as a contract should be explained and you should know exactly what you are signing. In the end I spoke to the as all of the charges they want me to pay are early termination fees I feel as though I was roped into this contract
02/27/2023 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • CO
  • 80239
Web Servicemember
XXXXXXXX XXXX XXXX has a 3 day refund policy. I requested the recorded line on the phone with the angi leads agents where i clearly cancelled my subscription with them. They said they just needed a card on file and weren't going to charge me until i want to resume leads. I never received a single lead. I was told by XXXX and 3 other agents since XX/XX/XXXX that inwould get a full refund for {$280.00} they said a refund would be processed but it can take 7-30 days. That is outside of the refund policy. So i charged back thru my bank. They then sent me to collections after they told me they could not refund me to my bank or into the angi leads account that i have NEVER used. How am i not being charged {$380.00} or more? It makes no sense. They're such bad scammers.
06/15/2021 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • MI
  • 48104
Web
XXXX, XXXX XXXX XXXX sent me a collection letter ( attached ) offering to settle a bill i owe to XXXX. I have not had an account with XXXX for the past XXXX years and have no outstanding phone bills of any type. This is not legitimate as I have an unusual name and there could be no mistake here. This can not be a bill owed by someone with the same name - there is no such person. Searching online, I found numerous allegations that this debt collection company commonly makes false claims and any attempt to contact the company will result in their phishing for more information to attempt to obtain payment or harass people for payment. There are even allegations of them recording calls and cutting and pasting a " yes '' answer to a statement acknowledging the debt.
12/21/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • OH
  • 44221
Web
Debt collector has falsely represented itself as working in real-time with my former wireless carrier ( XXXX ). I have alerted them several times to a dispute I have over the amount alleged as my debt, as well as alerted them to a complaint I have with XXXX lack of accurate customer service, or possible intentional misconduct. Requests I have made to have debt collector and XXXX verify my claims of overcharging and deceptive business practices have gone fully ignored. Debt collector tried to furnish xeroxed copies of disputed records as " debt verification. '' Debt collector continues to portray itself as a 3rd party, in the employ of XXXX. The more likely scenario is that they bought the debt from XXXX, and are trying to squeeze every dollar they can out of me.
07/30/2018 Yes
  • Debt collection
  • I do not know
  • Threatened to contact someone or share information improperly
  • Talked to a third-party about your debt
  • FL
  • 330XX
Web Older American
On XX/XX/XXXX at approximately XXXX the office of McCarthy McCarthy Burgess & Wolff contacted my mother on her personal cell phone about a " purported debt '' I owed. She asked them to quit call. They knew it was my elderly mother 's phone when they called. They had no reason to call that number were not given the number by me. She immediately stated the name of her company, which intentionally sounds like a law firm trying to make my mother think I was being sued. When my mother asked if she was a law firm she said, NO a debt collector. She is not suppose to be talking to my mother about debt collection. This is their tactic to embarrass me regarding the debt and harass my mother. They need to be punished to the fullest level that the law allows.
10/12/2021 Yes
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Frequent or repeated calls
  • OH
  • 446XX
Web
Out of the blue I started receiving calls from an unknown number, I called them To find out it is about a credit card debt. I have found out It is my elderly mothers card that I am on and is to be used for Emergency use only. OUR CARDS HAVE AN EXP. OF XXXX! My mom said there is No Way SHE has So much charged, We believe a family member got the card and caused this! NO ONE WILL TALK TO US AND PROVIDE A LIST OF WHERE THE CHARGES CAME FROM AND WHEN!! We are ALWAYS HUNG UP ON!, And ALL THE COLLECTOR SAYS IS I WANT PAID!, AND ALSO SAID THERE WAS ANOTHER CHARGE AS OF A XXXX DATE? BUT WILL NOT GIVE ANY INFO AND HOW CAN THAT BE WHEN OUR CARDS HAVE EXPIRED?? I NEED SOMEONE TO HELP GIVE ME ANSWERS TO HELP MY MOTHER GET THIS RESOLVED!!
02/03/2017 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt resulted from identity theft
  • FL
  • 331XX
Web Older American
For the second time someone stole my identify. This time they opened up a XXXX XXXX account that when into collection for {$1200.00}. McCarthy , Burgess & Wolff , Inc. only contracted me when I discussed the charges on my credit reported and filed an investigations. They then confirmed that these where my charges and added a collection fee of {$210.00} to the bill. I was able to find the correct number and proofed to XXXX that these were not my charges! They issues me a letter stating that I was not responsible for these charges on XXXX XXXX, 2016. I am still trying to get the XXXX credit agencies to remove this information that they placed in my files. They have suppressed my credit score and caused me damage!
07/03/2022 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • CA
  • 90291
Web
I was charged XXXX dollars on XX/XX/22 from XXXX XXXX. This payment did not belong to me, I called my bank and canceled it. On XX/XX/XXXX, I received information about the claim from my bank. They sent me that I signed a contract with the bank. Between the time they mentioned, I signed a contract or something. I already had an insurance with XXXX XXXX and it still continues. There are police details that contain fake information that does not belong to me. It's randomly prepared, like I'm in love with someone I don't know in policy. They have double insurance. I get calls about 10 times a day. And I got mail from debt collector. I don't know what to do, I am an international student. I don't want to pay.
05/16/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • NY
  • 10026
Web
In XX/XX/XXXX my XXXXXXXX XXXX XXXX were not working do to repair work XXXX had to complete and they informed me it would be completed until sometime towards the middle of XX/XX/XXXX. I asked for credit as I had no service and they informed me credit would be applied once repair was completed so they would know total credit. Since I could not wait a month for service I switched to XXXX XXXX. In XX/XX/XXXX I received a bill from XXXX and I called them and they said there was nothing do credit was applied to my account. I have not received anything from them until this month when I received a collection notice from XXXX, XXXX XXXX XXXX for XXXX. They basically told me it was my word against XXXX.
06/28/2023 Yes
  • Debt collection
  • Auto debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • PA
  • 19087
Web
The debt collector was informed multiple times this is not my debt via phone and certified mail with signed return receipt. They continue to call and harass me after repeated phone requests and requested via certified mail to stop calling me about this debt. They have failed to verify or validate this debt, they call outside of appropriate hours, they call family and friends, they leave voicemail. This is not my debt, has never been my debt and I want it to stop. I need help. I am filing multiple complaints with the FTC and my States Attorney General regarding this harassment by a negligent, rogue debt collector disregarding the law to collect monies not owed to them.
07/20/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Called after sent written cease of comm
  • MO
  • 640XX
Web
I bought some pens and when I paid my check bounced. I have asked repeatedly for the original check back ( my bank does not have it ) as I do not want to pay again and have the first check deposited again. These requests have been in writing. The pen company sent my bill to McCarthy , Burgess & Wolff , Inc. Ref # : XXXX. I sent them the attached email telling them not to call me. They just called from a blocked number. I told them I sent them a notice to not call me and she said she did not get it. It was received and they replied to the email, I have attached both. I offered to return the unused portion of the pens for a full refund which I will be happy to do.
01/31/2018 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • VA
  • 22191
Web Servicemember
This collector has called me and made an assertion that I owe a debt, I have no knowledge of. Now they have obtained my email address and stated the following:Who knows whats next.............Re: XXXXI'm sending this email to discuss an existing commercial business matter.Please call me for further details.Thank You,XXXX XXXXMcCarthy Burgess & WolffXXXX ext XXXXXXXX faxemail: XXXXThis is an attempt to collect a debt by a debt collector. Any information obtained will be used for that purpose.If you do not wish to receive email messages from McCarthy, Burgess & Wolff, please reply to this email and change the subject line to "Unsubscribe."XX/XX/2018 XXXX XXXX
04/26/2018 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • NC
  • 27405
Web
Each day McCarthy Burgess & Wolff calls my cell number. I return the call, and they say my number is not in their registry, they can not remove my number. I have no outstanding debts turned over to collections. These are harassing irresponsible robocalls. This has been going on for several weeks. Their address is XXXX XXXX XXXX, XXXX XXXX, OH XXXX I will put my phone in the do not call registry again, hoping this reduces the robocalls. This irresponsible company needs to pay me a rate of {$60.00} per hour for each call, and then pay me a {$5000.00} pain in the XXXX fee. Then maybe I'll forget the whole thing before I travel to Ohio later this year.
05/11/2023 Yes
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • NC
  • 28173
Web
I contacted customer service and spoke to an agent to cancel my service. This was due to poor reception in my area. I was advised to return all equipment which I did. The only reason I paid the collection was to have it removed from my credit reports as it should have never been reported in the first place. They are in violation of the FDCPA for erroneously adding a derogatory item on my credit report. This has caused my scores to be impacted negatively and I have been denied credit and had to pay higher interest rates. I am requesting that this is immediately removed from my credit reports. This has impacted my XXXX XXXX XXXX XXXX XXXX reports.
08/14/2019 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 95762
Web
When contacted by phone, explained to the debt collector we do not own the company that they have listed as the debt being owed. The company listed was sold by my in laws eighteen years ago to a man named XXXX. That is all I know. I asked them to please remove me from their phone calls and letters as this debt is not my husbands or mine. This debt is from XXXX to the company XXXX XXXX XXXX XXXX XXXX. My husband and father in law have the same first and last name, different middle name, different social, different address, My father in law passed away three years ago after selling this company eighteen years ago to a man whom I only know as XXXX.
04/04/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • FL
  • 32301
Web
I am disputing the following information that a collection agency ( listed below ) provided to XXXX XXXX XXXX XXXX XXXX and XXXX XXXX The incorrect item should not be listed on my credit reports. This item is inaccurate because it is an unauthorized charge that I do not recognize. The charge is not legitimate. Therefore, I am requesting that the collection agency remove this incorrect charge as soon as possible. The alleged debt is invalid and the creditor has violated my consumer rights as stated in the Fair Debt Collection Practices Act. I am requesting this matter be resolved and removed, I appreciate your help with this matter.
02/21/2022 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 92008
Web
XXXX XXXX is asking me to pay them XXXX reference # XXXX and cant explain what for. They sent me 2 papers with no especifications saying that i have to pay this absurd amount. I had stay with them 1 night and rent 2 rooms. Now, they say i am in debt. Which is not truth. Everything i paid ( both rooms ) thru XXXX XXXX XXXX. And they say i shouldnt be in debt with XXXX. Also, there was not damage to either of the rooms after we left. Now I feel victime of this Scam and need help. Could find that this corporation is sending notificarions ro customwrs like me, and thru this scary tactic mading millions of dollars in revenue. I need help.
09/26/2022 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • CT
  • 060XX
Web
XXXX has submitted a balance owed on me account to McCarthy, Burgess & Wolff XXXX XXXX XXXX XXXX, OH XXXX Main : XXXX - I have requested in writing a settlement offer on my account to close this out. I have not gotten any written communication on this matter. As I mentioned, according to your website, we should always get something in writing before making a move. As of today, {$580.00} was the settlement offer provided. I requested something in writing and nothing was provided. I was told by the collection caller, I need to pay first and then a letter would be released. I want a letter now - then I will settle my account.
10/03/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 90069
Web
I received a letter from McCarthy, Burgess & Wolff ( A Collection Agency ) dated XX/XX/18 stating that I owe the amount of {$1600.00} to XXXX XXXX. Well, I have NEVER had an account with XXXX XXXX. I tried calling the phone number on the letter ( XXXX ext. XXXX ) to reach a XXXX XXXX, but that number was for a completely different company ( XXXX XXXX, I think ). It was NOT the phone number for the collection agency. Obviously, something is very fishy. I just sent a letter to McCarthy, Burgess & Wolff explaining that I never had an account with XXXX or XXXX XXXX. The account number they gave me : XXXX Reference # : XXXX
06/12/2018 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Investigation took more than 30 days
  • WA
  • 99163
Web
While going through a divorce, my exhusband stopped paying on the account even though he was assigned the debt in the divorce decree. I spent the next year attempting to collect the past due balance and was finally successful on XX/XX/XXXX, when the balance was paid in full. Because this account was not my responsibility, I filed a dispute on XX/XX/XXXX. Eleven months later, I still have not received any sort of acknowledgement from the collections agency that took over this account. This ongoing dispute is now preventing me from applying for a mortgage, so I am seeking outside help to have this dispute handled and closed.
08/17/2021 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • DC
  • 20009
Web
On XX/XX/XXXX. I paid third party XXXX who now goes by XXXX to send XXXX XXXX an Notice of Dispute to Arbitrate through certified mail. XXXX, XXXX XXXX XXXX illegaly sent me debt collection letters on dates of XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX failing to provide contractual evidence of us agreeing to do business nor there is any court judgement against me. I did not give this corporation any rights to contact me. I would like to exercise my consumer rights and challenge this matter. I enclosed receipt from XXXX aka XXXX. I attached the Notice of Dispute document. I added the four debt collection letters.
01/28/2016 Yes
  • Debt collection
  • I do not know
  • Taking/threatening an illegal action
  • Threatened to sue on too old debt
  • NJ
  • 080XX
Web
This company somehow not only received my personal cell phone number but my parents, friends and family members. They call every day and if I do not answer they call all of my family members. They are threatening me with a lawsuit to show up in court for a outstanding bill that they wo n't tell me what it is ... They are extremely rude and hostile on the phone. They will not give me any address or location. I have spoken with in-house legal and they told me to report it to the FTC. They say they are a law firm McCarthy Burgess & Wolff but are a debt collection agency. I have ZERO debt and my credit report is rock solid.
01/05/2016 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 95949
Web Servicemember
I received a letter from McCarthy , Burgess & Wolff, their reference number is XXXX. They are representing XXXX. I have never done business with that company. McCarthy, a debt collection company, claims that I owe XXXX I called them and told them that I did not do business with this company and that I will not pay this bill as I have never done business with XXXX. I continue to receive letters From McCarthy , Burgess & Wolff. Whom ever incurred this debt in my name is a criminal and the victim, XXXX, should file a police report in the proper jurisdiction. I am not responsible for this charge. Respectfully, XXXX
03/24/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • FL
  • 329XX
Web
Our company tried XXXX XXXX, XXXX and decided in XXXX 2014 that we did not want to use their services. All communication from XXXX XXXX, XXXX was through email so we emailed them stating that we did not want to continue their services and we also called them by phone and stated such. We have emails that show we cancelled and we never turned the services back on. XXXX XXXX XXXX has tried to collect money from us for services we did not receive and have now turned us over to a collection agency. We were turned over to a collection agency after we disputed the charges by email, by phone and by a written letter.
01/18/2017 Yes
  • Mortgage
  • Other mortgage
  • Application, originator, mortgage broker
  • NC
  • XXXXX
Web
Hello ... I was told to go to a company named XXXX and they would give me a Loan on one of my Rental Properties. I went to this company and they told me that I would receive a loan but I asked if I paid the Loan off early would that change my payback amount and they told me no. I refinanced my House and paid XXXX on a XXXX loan but they told me that I still owed them XXXX in which I didnt understand. They turned the Loan over to McCarthy Burgess and Wolff Collection agency and they keep telling me I owe them XXXX. I have all my documents from my bank that shows I paid off the loan. What can I do?
02/02/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • AZ
  • 85207
Web
I purchase a cell phone and had service. After a few days I returned the phone canceled the service and was given a FULL refund. The account was closed and fully satisfied. Then I get get a notification that I'm being sent to collections for {$69.00} from XXXX. I went in to a local XXXX store and spoke to a XXXX who looked at the account and told me it was fully taken care of and this was an error on XXXX side but he couldn't do anything becouse it had already been sent to collections. I do not owe this debt and it is negatively affecting my XXXX XXXX. I want I resolved immediately please. Thank you
10/04/2023 Yes
  • Debt collection
  • Telecommunications debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • SC
  • 29651
Web
XXXX XXXX XXXX XXXX keeps calling claiming we own XXXX XXXX. We have a card on file with XXXX and they bill us every year. We have contacted XXXX and verified we don't owe them any money and have never had a late bill with them. We request a copy of the the invoice every time XXXX XXXX XXXX XXXX calls and they never send us anything. They call from the number XXXX. They just called again today XXXX and again we requested a copy of the invoice in question. We are getting tired of them calling our office with no proof of the money owed and never sending anything to verify the supposed money owed.
12/02/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 95823
Web Servicemember
My friend of 21 years passed XXXX/XXXX/15. I sent all creditors a copy of her death certificate and a letter explaining there was no estate nor spouse. I have continued to receive letters from XXXX XXXX. They have now referred the account to collections and have taken my address off the death certificate to send bills to my friend. I am sure if you have to bury one of your friends you do not want a creditor to take your address off the death certificate and continually send collection notices. I even have written on the envelop of the XXXX bill DECEASED. but they are relentless. please help me!
12/26/2017 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • CA
  • 91766
Web
I had cellphone service through XXXX XXXX AKA XXXX XXXX. I called them back in XXXX/2014 I am not exactly sure, and I requested the service to be cancel, because I start a new service with XXXX XXXX XXXX. I paid over the phone what they told me it was my outstanding balance, and then, a few weeks later I received a new bill which I dispute with them, but they never resolve, and instead the send me to a collection company ( MCCARTHY, BURGESS & ) who harassed me for several months. I will not accept this charges, because they gave me a payoff amount when I contacted them to close the service.
04/26/2023 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • WY
  • 82801
Web
My 2nd invoice with a new business I own was not allowed to process by XXXX for {$80000.00} due to the size of the transaction. XXXX has sense claimed I owe payment processing charges for the {$80000.00}. I have proof that this amount was never paid to me and therefore no payment processing fees would have be incurred. This incident happened on XX/XX/22. The company in question is XXXX XXXX XXXX XXXX. XXXX has filed the collection against the business name of XXXX XXXX. I own no businesses by this name and have no clue who this is. The charges XXXX is trying to impose is wrong and immoral.
11/06/2017 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • MA
  • 01876
Web
I mailed a certified letter to XXXX XXXX starting XXXX/XXXX/XXXX with the following information : I am requesting validation, made pursuant to the Fair Debt Collection Practices Act. Please note that I am requesting validation ; that is competent evidence bearing my signature, showing that I have XXXX or ever had XXXX some contractual obligation to pay you. The debt was stated to belong to MCCarthy, Burgess & Wolff. I sent another letter requesting validation of the debt and received nothing that provided valid proof that the debt was mine. The debt amount is said to be {$2700.00}.
10/13/2022 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • OK
  • 744XX
Web
The company XXXX called me and informed me that I had to return the equipment that was installed on top of the house. I stated to them that the company came and installed it and I am XXXX and I will not be able to climb atop house. I did not put it up there and I do not believe I should be responsible for taking it down. No where in my agreement did it say that. They continued to tell me that I needed to contact someone to come and remove it or they could send someone out from a fee. I disagreed and I continue to stand firmly on the statement. Their company came and installed it.
08/07/2022 Yes
  • Debt collection
  • I do not know
  • False statements or representation
  • Attempted to collect wrong amount
  • MI
  • 48174
Web
I am guessing that this account was sent to McCarthy, Burgess & Wolff under false pretenses, I will not pay this bill until XXXX XXXX XXXX AKA XXXX. XXXX send someone out to fix the wiring that their electrician messed up. I was going to pay for myself up front until they began to be rude, tell me how long I have and who I need to get to fix it. I had XXXX and that didn't matter t them, so now they can send someone out to fix the problem or I will have my landlord start the process of suing them. I refuse to spend my money up front and wait until they feel like paying me back.
11/12/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • KS
  • 67212
Web
I am XXXX here in KS ... was curious about this ( 'Home Advisor ' ) contr. job referral service so I started to go thru their 'registration-process ' they termed it ) gave them personal info and ( banking info ) BUT never got to terms ' to finalize this because the AMOUNTS of these services were not finalized ... next thing ( on a Sat. ) they had already DEBITED my checking acct. for {$360.00}. ( actual XXXX plus added fees now ) I tried in vain ... to contact them about resolving this dispute BUT they informed me it was " out of their hands & turned over to a collect. agcy. )
06/22/2021 Yes
  • Debt collection
  • Other debt
  • Threatened to contact someone or share information improperly
  • Talked to a third-party about your debt
  • FL
  • 33411
Web
The company name is McCarthy, Burgess & Wolff They call my business, my cell phone, my employees, my children, my inlaws and renters MULTIPLE TIMES A DAY ... .for a debt that is inaccurate and I am fighting the company now through the Insurance Regulations Office . My company has been fighting this XXXX XXXX XXXX XXXX audit due to their negligence of updating the company information then hitting me with penalties for the past 4 years ... this collection company is FILLED WITH NASTY INDIVIDUALS THAT ARE CALLING PEOPLE TO TRY AND EMBARASS ME TO PAY THEM, NOT VERY ETHICAL!
09/22/2023 Yes
  • Credit reporting or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Public record information inaccurate
  • OR
  • 971XX
Web
I received a letter from a collection agency, McCarthy, Burgess, and Wolff, that there was a debt and I had until XXXX to respond via email, phone, and or mail. I submitted an email requesting validation of the debt asking for the contract of the original debt as I did not recognize this account. I have not received the validation of the debt from this company yet they are reporting this on my credit report as collections. They also are showing a past due amount that is inaccurate, not validated, on a closed account. This is inaccurate reporting on my credit report.
10/17/2022 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Impersonated attorney, law enforcement, or government official
  • VA
  • XXXXX
Web Older American
Received a phone call from XXXX XXXX saying he was with a third party trying to collect a debt to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Illinois XXXX Their internal reference. # XXXX. He claimed to represent the firm McCarthy , Burgess , & Wolff. gave telephone number XXXX Ext. # XXXX. Their address XXXX XXXX XXXX, XXXX, Ohio XXXX, email : : XXXX I went and reported this to my credit union bank rep. He told me it sounded fraudulent to him and gave me info to report to FTC fraud dept. I have never lived or visited Illinois and have lived in Virginia all my life.
10/02/2023 Yes
  • Debt collection
  • Telecommunications debt
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • TX
  • 76244
Web Servicemember
I had a XXXX XXXX account that was closed on XX/XX/ when I switched to another provider. This provider was XXXX Upon cancellation, XXXX sent me a bill for {$5100.00}. On XX/XX/XXXX XXXX a bankruptcy was filed in the United States District Court in XXXX Texas. This case number is XXXX. XXXX XXXX was included in the verification of creditor matrix. This is a XXXX XXXX bankruptcy filing. XXXX continues to pursue collection on this debt. As of XX/XX/, they turned this debt over to a collection agency. This collection agency is McCarthy, Burgess and Wolff.
08/21/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MD
  • 21230
Web
I have no received and disputed this debt XXXX times from XXXX. Every time I ask for verification of the debt, they have just stopped calling. The latest debt collector, however, did provide a verification but it has no detail at all so I ca n't figure out what the charges are for. I had a XXXX account at that address but everything was paid in full when I moved. Now the item has been reported to my credit report despite my continued disputing of the debt. And despite requesting to only be contacted in writing, they continue to call about this debt.
06/05/2019 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • NC
  • 27265
Web
The to my personal number from McCarthy, Burgess & Wolff ( XXXX ) the person they are attempting to contact is XXXX XXXX. This is not me, I do not know this person or have any association with this person. The number they are calling has been my personal number for 17-years. I have told their agent that this is nor me and requested that they remove my number from their records. My voice mail greeting now states all the above facts ( I am not the person they are looking for ) with a repeated request that my number is removed from their records.
11/05/2020 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • MA
  • 01841
Web
We cancel the services rendered by XXXX on or about XX/XX/2019, a year later I received a collection letter from a company attempting to collect a suppose debt that allegedly I have with XXXX, I called XXXX and they said that the services were never canceled, proof that it was cancel Is the fact that I still have same services thru them but with another account number that is current. I never received a bill or anything. They claim that the services were disconnected due to non-payment when In fact I had already canceled such account with them.
09/04/2015 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • CT
  • 067XX
Web
The collector has called several times per day and left messages for approximately one week. On XXXX/XXXX/2015 they called my wife 's cell phone, she asked for the debtor 's name and they refused to tell her. Today I called back and left a message, soon after the collector called me back. At that time he refused to tell me who I owed the debt to until I gave him more personal information. I refused and said who do I owe the debt to and he refused to tell me. To date we have not received any validation notice as required by law.
06/16/2021 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • NY
  • 10033
Web
I am currently having difficulties with XXXX my previous internet provider. I switched over to XXXX for internet on XX/XX/XXXX and called XXXX the XXXX to cancel the service after paying what I owed. I was told by a representative that I have nothing to worry about and that everything was taken care of. Fast forward today my account is now in collections with a balance of {$130.00} and no one can explain to me why. When I contact XXXX I get a run-around and I am told all is well, when in fact I am now getting collection notices.
11/23/2021 Yes
  • Debt collection
  • Credit card debt
  • Took or threatened to take negative or legal action
  • Threatened to sue you for very old debt
  • CA
  • 95123
Web
This is What do you half of XXXX they send me this collection agency for a talking head and my suit they are you damage my credit and I was doing it all day and I try so many times to get help from a game called many times XXXX customer service they charged my account for multiple late fee and the damage my credit report ants this is not fair to do that I really want to dispute XXXX and they sent me this letter So they wanted to sue me regarding and I would like to get help please on this matter and help me please.
04/07/2017 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 90012
Web
I have contacted this collection agency three times over the past 3 months to cease seeking payment for this debt. I sent them an identity theft report that states this account is not mine via certified mail. Instead of ceasing payment collection, the collection agency instead sent over a debt validation that does not provide a contract with my legal signature or identifying information. No contract was sent. They only provided typewritten invoices that DO NOT bear my legal signature on an actual contract.
09/17/2023 Yes
  • Debt collection
  • Credit card debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • TX
  • 770XX
Web
Referenced account is not in collections for XXXX XXXX XXXX XXXX XXXX and the agency of McCarthy, Burgess, & Wolff is not licensed to collect a debt in my state. I visited the website and entered a reference number that was left on a voice and the records were not found in their system. I believe it may be a revenge tactic for my business receiving a recent trademark registration. Or, Imposters/hackers were trying to steal my business credentials and certifications and company website, and line of credit.
03/17/2022 Yes
  • Debt collection
  • I do not know
  • Threatened to contact someone or share information improperly
  • Talked to a third-party about your debt
  • FL
  • 32277
Web Servicemember
XX/XX/2022. The debt collection agency contacted my brother in an attempt to get my phone number when they have already called me multiple times. They represented themselves as a debt collector from McCarthy Burgess & Wolff. When I returned the call they will not give me any information of who they were and what debt they were trying to collect because I refused to give my address. I do not know who they are so I did not feel safe doing so and they are calling relatives that I have NO financial ties to
08/21/2019 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • NY
  • 11694
Web
The company McCarthy , Burgess and wolff, claim that they have tried calling me about this situation, however i have NEVER received communication from them until now, in which there threats for me to pay a debt unknown by me. I have never owned a “XXXX” phone or have done any business with XXXX, also, XXXX XXXX XXXX is not associated with me and i have no knowledge of this whole situation. Attached is the first and only correspondence I received from MB&W. I ask the cfpb to assist me with this matter.
01/31/2019 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • DC
  • 20001
Web Older American
McCarthy, Burgess & Wolff, self-described as a " Accounts payable firm '' keeps calling and asks for someone by first name. There is no such person named like that here. I have asked them to stop calling, but a different person ( voice ) calls every few days. None of the callers will give their own names. Sometimes they refuse to give their company 's name. Caller ID shows their number as XXXX. Never received any ten correspondence from them, so they must be part of a fraudulent operation.
04/13/2023 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Indicated you were committing crime by not paying debt
  • FL
  • 33756
Web
I received the attached attempt to collect a debt from McCarthy , Burgess & Wolff ( XXXX, Ohio ). They are attempting to collect a debt from a defunct corporation, XXXX XXXX XXXX XXXX, but THEY HAVE CHANGED THE DEBTOR NAME TO MY PERSONAL NAME. This is not a personal debt. This was for registered agent services for XXXX XXXX. I notified their client XXXX XXXX by email on XXXX XXXX, 2022, that the business closed down on XX/XX/2022. They refused to cease services. ( see attached email )
01/13/2023 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • AZ
  • 856XX
Web
Company : XXXX XXXX XXXX I cancelled service in XXXX of XXXX for internet service. I spoke to someone that sounded foreign. They said they would cancel. I was contacted 6 months later saying my service was turned back on. I called and told them to cancel it. They sent an email stating my service was cancelled as of XX/XX/2022. I was contacted by a debt collector saying I owed XXXX to this company for services I never used. I cancelled this service in XX/XX/2022 because I never used it.
12/30/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Difficulty submitting a dispute or getting information about a dispute over the phone
  • IL
  • 60608
Web
This company was assigned the XXXX XXXX account that was written off that I was not notified of. I never received a notice from XXXX about a final bill or anything of that nature. Furthermore when I received the letter just this week it was purposely mailed without my full address including the account number so it was just sitting at the main inbox for weeks before it was assigned to my mailbox which I feel is a purposeful neglectful act to slow down the dispute process.
11/09/2017 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • NC
  • 28532
Web Servicemember
I received a letter from McCarthy Burgess & Wolff concerning a debt that I dispute. I emailed them at the address listed in the letter on XXXX XXXX, XXXX and told them that I disputed the debt and to not contact me any further. I then received a call from them on XXXX XXXX, XXXX and again on XXXX XXXX, XXXX. The uploaded files are screenshots of the email I sent demanding they stop contacting me and also a screenshot of the subsequent calls from them.
08/22/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Improper contact or sharing of info
  • Contacted me after I asked not to
  • FL
  • 33029
Web
I cancelled a phone line which was ported to a new provider. Former telephone company refused to close account for months. I receive 1st collection letter which I timely disputed. Collection continues to contact me with following written communication which states : " All I can do is explain the alternative to you. From there, you have to determine whether the potential cost in time or otherwise, is worhwhile. Let me reiterate-the choice is yours ''.
02/10/2021 Yes
  • Debt collection
  • I do not know
  • False statements or representation
  • Impersonated attorney, law enforcement, or government official
  • MA
  • 01605
Web
FDCPA, under Title 15 violation have initial started around XX/XX/20 From these tresspasser of the law XXXX XXXX on behalf of McCarthy, Burgess wolff located The XXXX XXXX XXXX XXXX XXXX XXXX XXXX Ohio XXXX and also complict is XXXX XXXX locatedXX/XX/XXXXXXXX XXXX oh XXXX. We have no written contract nor knowledge any alleged debt. Am invoice will be sent within two weeks of this claim for damage. AGENT TO PRINCIPAL IS PRINCIPAL TO AGENT
12/19/2019 Yes
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • AZ
  • 85006
Web
Since about 2011, I am still waiting on wages owed to me. Over the past eight years, I've attempted to make partial payments on my balances owed approximately {$1200.00}. I believe I appreciate McCarthy, Burgess & Wolff originally XXXX accepting {$35.00} a month during this time. However, I am concerned about damage to my credit score in order to qualify for a home. I am still collecting unemployment and now I am starting school next year.
11/16/2016 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MD
  • 21043
Web
McCarthy , Burgess & Wolff Debt collection company has continued to call after being informed that my phone number is not associated w/the debt in collection. In addition, the calls are fully automated w/no option to be connected to an agent or other cognizant individual. Call-back to a different number is required to engage at all. Even if this is n't against policy, it 's obnoxious - especially since the debt being pursued is not mine.
07/09/2021 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • CA
  • 90802
Web
On XX/XX/XXXX, I made a payment to a collection agency for a delinquent bill in 2020 from XXXX XXXX. I called and paid by credit card for a settlement in full with XXXX XXXX XXXX in XXXX, WA ( I have attached my letters for proof. ) Last month, I received a letter from McCarthy Burgess and Wolfe stating that I still owed a balance but, I already made a settlement in full payment to another collections company. Could you please fix this?
02/03/2019 Yes
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Frequent or repeated calls
  • FL
  • 33322
Web Older American
Since XX/XX/XXXX, I received repeated phone calls at home an work from XXXX. I requested that they send me the ensuing information concerning the debt : name and address of original creditor, copy of the original signed contract, and complete accounting /statement of payments, interest, and fees associated with this debt. XX/XX/XXXX I received a letter from McCarthy, Burgess @ Wolf regarding the same debt reference number XXXX XXXX
12/09/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt resulted from identity theft
  • SD
  • 57104
Web
I had a debt collector contact my mother saying that I had an account in collections. When I contacted them, they stated it was for a XXXX account out of Idaho. I have never lived outside of the state of South Dakota, and have had the same XXXX account from approx XX/XX/XXXX-XX/XX/XXXX. I told them that I was a victim of identity theft and that I would be filing a police report. This debt had since been reported to credit bureaus.
12/21/2021 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • GA
  • 30224
Web
In XX/XX/XXXX I terminated my XXXX XXXX, cause of faulty issues in there equipment. When I terminated my account. I was told I would not be charged or any payment would be needed. I was told multiple times. The people their said as long as I return the equipment that was theirs. No charges would be pressed, I have retuned there properly. I dont know why Im being charged or something I wasnt supposed to be charged and didnt know
04/19/2022 Yes
  • Debt collection
  • I do not know
  • False statements or representation
  • Impersonated attorney, law enforcement, or government official
  • AZ
  • 850XX
Web
I have not supplied proof under the doctoring of the estoppel by silence. XXXX XXXX XXXX ( mo ) XXXX XXXX XXXX, XXXX, I presume that no proof of the alleged debt, nor therefore any such debt in fact exists. Additionally, this was a business account from the looks of it and this company has found my personal social and put it on my credit report which is a violation Pursuant to 15 U.S.C. 16921692P. This is a fraudulent account.
02/18/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • TX
  • 77043
Web
I settled a debt with a collection agency representing XXXX on XX/XX/2021. Attached is the entry from my credit card provider for the settled amount. I have made two requests with XXXX to correct my credit report ( also attached ) and both times they have settled the dispute stating the item is accurate. I just want my credit report to report correctly and it's apparent that XXXX has yet to take my dispute seriously.
03/31/2017 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • VA
  • 235XX
Web
On XXXX/17 I payed in full the {$180.00} owed. I have contacted them several times asking when it would be removed from my credit report, they stated 30 days however it is now going on 36 days and still has not been removed. I spoke to a 'supervisor ' and was informed that it will be removed the first week in XXXX. Why do I have to wait this long for it to be removed if I have paid in full and settled it over 30 days ago?
04/14/2017 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Right to dispute notice not received
  • NJ
  • 08016
Web Servicemember
This account was previously owned by another debt collector, which whom I was originally paying {$100.00} to per month. I contacted that creditor to make a payment only to be told that the account was transferred but they had no knowledge as to whom the account was transferred to. I have never been contacted by MCCARTHY, BURGESS AND WOLFFE, therefore I was never properly notified until this account appeared on my credit.
06/29/2023 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • KY
  • 40324
Web Servicemember
Recieved calls from McCarthy Burgess & Wolff. Attempted to collect debt - XXXX. Sent mail asking for verification / validation - No reply. Recieved follow up texts- XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX Called the office - respondents refused to identify themselves- had to ask several times. Calls placed on hold - no responses- or just hung up... This is not a valid debt- per acknowledgement of XXXX XXXX
05/09/2019 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • TX
  • 78258
Web
I have explained repeatedly to this company that I ( XXXX XXXX, XXXX XXXX, or XXXX XXXX XXXX has nothing to do with this debt. I have had the original creditor contact them and inform them of the same. They continue to contact me. The most recent contact by email. I have sent them written correspondence as well to assert that I ( XXXX XXXX, XXXX XXXX, or XXXX XXXX XXXX has nothing to do with this debt. XXXX XXXX
08/23/2022 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • FL
  • 330XX
Web
McCarthy, Burgess & Wolff and doesnt have any relationship with XXXX and XXXX is not my account number. Also another party is calling me called XXXX XXXX XXXX XXXX. They said they hired a private investigator from XXXX XXXX XXXX company. I did some XXXX research and it says it is a scam, and it looks like they are saying the same things over and over. I have an active and current account with XXXX XXXX XXXX.
11/06/2018 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Impersonated attorney, law enforcement, or government official
  • CA
  • 92220
Web
To whom it may concern. McCarthy, Burgess & Wolff keep sending collection letters saying that XXXX XXXX owes money to XXXX XXXX XXXX. XXXX XXXX has had payroll deductions for workers compensation insurance since XXXX, never used XXXX XXXX XXXX. The account number does not match either. They have been sending these letters since XXXX. We would like this to stop if they can't provide correct information.
08/04/2023 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • CO
  • 800XX
Web
XXXX XXXX/home advisor is a scam company. I tried signing up and I was met with a fraudulent {$800.00} bill for false leads in only 2 DAYS! I cancelled the membership and blocked them from my bank. It turns out they have been sued by the ftc for this exact fraud. Now they are trying to put me in collections/tried to serve me for money i supposedly owe for fraud. This is not ok and I need help
11/11/2022 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • WA
  • 98004
Web
We signed a XXXX subscription with XXXX company in XXXX with 36 months term ; the contract was expired in XXXX. In XXXX, XXXX, and now XXXX we kept receiving collection notice from XXXX XXXX XXXX XXXX relating to some orders or invoices that we have never known. We spoke to the collection company representative and called XXXX XXXX XXXX, nothing changed. Please help us to resolve the issue.
11/05/2022 Yes
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • OH
  • 441XX
Web
In accordance with the Fair Credit Reporting act McCarthy, Burgess & Wolff, Internal reference number # XXXX, XXXX XXXX referred account # XXXX is attempting to violate my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions
06/26/2015 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • PA
  • 17111
Web Older American, Servicemember
I have receiving a pre-recorded message of a women voice debt collection agency on from XXXX XXXX with a account that is not mine. I believe I still have an account with which I was making payments, but due to hardship in 2013, I did n't have the money to continue payments. Now, I 'm on a fixed income. They keep calling but do n't say for who it is for. Please can your agency help!
10/23/2021 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • MO
  • XXXXX
Web Older American
My Last encounter with XXXX was in XXXX then my cell phone was not in contract but had expired I was ( XXXX XXXX XXXX DBA XXXX XXXX ) and was month to month. I have signed contract with XXXX since XXXX of 2020. Recently, XXXX of 2020 XXXX started to charge {$230.00} Dollars to my checking account I disputed those claims. They or now alleging I owe tthem {$230.00} which is false.
02/16/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 95966
Web Older American
I am protesting and feel I am not responsible for advertising with YP simply because the fine print on an original contract stated I must cancel business with them prior to the anniversary date of original contract. I have no way of remembering anniversary dates on such transactions and the original sales person did not alert me to that stipulation in the contract years ago.
03/22/2018 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • CA
  • 91403
Web
I was a victim of ID Theft last year ( XX/XX/2017 ) and have had multiple debt collections dismissed as a result. I have a police report filed as well and have put a Freeze on my credit report. This company has been calling me several times a day, evenings, and weekends. I took a picture of the number of times they've called me. It's harassment and I want it to stop.
05/26/2017 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 93309
Web
I received a phone call at work fro m McCarthy Burgess and Wolf ( XXXX ). They stated that I owed {$300.00} to XXXX resorts for a trip on XXXX XXXX . They stated I stayed at XXXX XXXX on that night. I stayed at XXXX XXXX for 5 nights in XXXX . I did not book through XXXX . I called the resort, and they said I do not owe any money. This is a scam.
09/23/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MD
  • XXXXX
Web
I received a letter initiating " collection action '' for a purportedly unpaid utility bill. The mailing address was correct, and I have an account with the utility company, but the addressee was " XXXX '' ( I have a residential address ), and the account number given was not mine. I have never received a bill from the utility company with that addressee name.
07/10/2022 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • MA
  • 02301
Web
I received a one time letter ( debt collection document dated XX/XX/21 ) ) from a McCarthy , Burgess & Wolff, agency located on XXXX XXXX, XXXX, Ohio. I simply though they send a letter to the wrong person. I haven't heard from said agency since the receipt of the letter. I was to be certain this is not some of scam, the reason I'am filing this complaint.
08/26/2021 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CO
  • 80111
Web
Our business has gotten multiple letters and calls from McCarthy, Burgess & Wolff claiming they are attempting to collect a debt owed to XXXX. We contacted XXXX and there is no outstanding amount due to them. This appears to be a scam common with this particular company, as many other people claim they have been contacted about a debt they do not owe.
10/06/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • MA
  • 023XX
Web
Billed by second of two debt collection agencies retained by XXXX XXXX, XXXX. Membership was canceled with written notice via the terms specified by the club membership. XXXX XXXX XXXX canceled billing agreement. XXXX XXXX continued to try and bill me after membership canceled. I owe nothing. They turned this matter over to a debt collection agency.
07/12/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • VA
  • 20105
Web Servicemember
I received a letter from " McCarthy, Burgess & Wolf '' stating I owe XXXX XXXX {$10000.00}. I contacted XXXX XXXX and they conveyed my account is in good standing. I've contacted the three credit bureaus and put an identity theft alert on my accounts. I do not owe this this debt and I need assistance in this matter. XXXX XXXX XXXX ( XXXX ) XXXX
09/01/2022 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • CA
  • 90272
Web
I've already filed a complaint against this company. The previous complaint id is : XXXX. Nobody has ever attempted to provide any information regarding this supposed debt. I've asked on numerous occasions. The attached ( email and attachment ) is a renewed attempt by MBW despite responding to the first complaint that they had no part in it.
05/14/2019 Yes
  • Debt collection
  • Credit card debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • FL
  • 33322
Web
This firm is persistent with a letter in collection of a debt. My request for the following information to support the alleged debt : name and address of the original creditor, a copy of the original signed contract, and a complete accounting / statement of payments with interest and fees associated with this debt has not been complied to.
05/17/2019 Yes
  • Debt collection
  • Credit card debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • FL
  • 33322
Web Older American
This firm persists in collection of a debt not owed to them. I requested the following information to support the alleged debt : name and address of the original creditor, a copy of the original signed contract, and a complete accounting / statement of payments with interest and fees associated with this debt. This has not been received.
12/14/2018 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • MA
  • 01453
Web
Following below on attachments - - My letter to the lawyer XXXX XXXX XXXX is using - XXXX XXXX Letter that found me in favor and that XXXX XXXX XXXX issued credits and agreed to keep it on. - Email documentation of service not rendered and letter sent to XXXX XXXX XXXX dispute services. - XXXX XXXX XXXX collection agency letter.
03/24/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TX
  • 774XX
Web
I am continuing to receive calls from a collection agency after notifying them that I am not responsible for the utility charges they allege. I also called the company that they are collecting for and learned that company does not use this collection agency nor do they have my name filed under any service. I believe it is a scam.
12/02/2017 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • IL
  • 60411
Web
Checked my credit and saw this collection agency. I have not received anything about a debt. Please provide certified confirmation of delivery. And please provide license to do business in Illinois XXXX XXXX XXXX. it 's against the law to report unfairly on one 's credit report. Please delete this account immediately.
05/21/2019 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • PA
  • 19125
Web
I was speaking to some one from mccarthy bergis and wolf and they put a ms. XXXX XXXX on the phone. Who clearly had an attitude as i tried to explain i was XXXX XXXX during the debt. And then she said you clearly got something going on in your life. Get your life together. I spoke to a XXXX about it.
01/02/2023 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • CA
  • XXXXX
Web Older American
I have done everything to settle the account but the Collection Agency, McCarthy, Burgess and Wolff, keep sending Collection Letters. I sent a letter, together with a check, to settle the case because its already affecting my credit score but it was returned w/o explantaion. Please see attached.
12/27/2022 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • PA
  • 19119
Web
Harassed by a debt collector whom I have no knowledge of owing a debt to, this company has my personals consumer information without my written permission and my rights as a consumer have been violated. Please Cease an Desist all collection activity with this account, and do not contact me further.
01/22/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • MI
  • 482XX
Web
I have filed multiple reports, disputes, and complaints with XXXX XXXXThere are multiple phone services suddenly popping up on my collection reports and this is just one of the 3 I have to remove. My XXXX has also been compromised. I lack any knowledge of any account associated with XXXX XXXX.
12/10/2021 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was paid
  • CA
  • 95829
Web
I have received another debt collection letter from McCarthy Burgess and Wolff in the amount of XXXX. XXXX XXXXXXXX XXXX XXXX on XXXX/XXXX/2021 and then I received collection letter dated XXXX/XXXX/2021. ( approximately 20 days ) there is no balance on the account XXXX as it stands now.
09/16/2016 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • NV
  • 890XX
Web
Company sent me an email to XXXX telling me to contact their office for information related to a debt. I never received communication from them in the mail with information with regards to whom the original creditor is, the amount owed, and notification of my rights to dispute the debt.
12/19/2018 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • NC
  • 280XX
Web
McCarthy Burgess and Wolff collections is calling me repeatedly about a debt related to a XXXX XXXX ( spelling unknown ). I am NOT XXXX, I am XXXX, and I do not owe anyone any money. I have asked them to remove my phone number and stop calling. They have apparently done neither.
06/16/2023 Yes
  • Debt collection
  • I do not know
  • False statements or representation
  • Attempted to collect wrong amount
  • AL
  • 36869
Web
XXXX sent my account to a attorney. The amount was {$800.00} now its {$2200.00}. Which i'm not paying all these extra fees. This is how XXXX treats customers. I already told them I was facing financial trouble and why i had to disconnect my phone number but they don't care.
09/24/2020 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • PA
  • 19140
Web
XX/XX/2020 they called about a debt that is owed from XXXX.They said they represent them I told them I had no idea if the debit and can they send me a validation and in response they sent this letter that does not validate the debit nor states his account belongs to me.
08/13/2020 Yes
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Called before 8am or after 9pm
  • NY
  • XXXXX
Web
1 ) The phone number given was never provided to either the Credit Card company and certainly not the collection agency and therefore should not be used. 2 ) They have called at all times of the night including at XXXX and XXXX in my timezone ( I am not in the USA ).
04/16/2018 Yes
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Frequent or repeated calls
  • FL
  • 32757
Web
The female employee of this debt agency called my phone was very hostile to myself and she even threatened me with excessive calls. I was told to not answer anymore calls from the person. She was very unprofessional to the point that we had to block the phone number
12/28/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • MD
  • 20744
Web
XXXX referred an alleged debt to a collection agency and the debt was not discharged in their favor. The have subsequently sold the same account to XXXX other collection agencies. I am being harassed by these companies for a debt that has been settled.
01/11/2024 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • CT
  • 06606
Web
Company called MCCarthy Burgess - Wolff contacted me about debt with XXXX XXXX on XX/XX/XXXX. I sent email on XX/XX/XXXX asking for validation of the Debt instead of mailing this to me they reported it to the credit bureaus. Please help with this matter
03/25/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Improper contact or sharing of info
  • Contacted me after I asked not to
  • AZ
  • 85353
Web Servicemember
Received emails and I asked them to send me something in the mail and they kept on emailing as if they wanted to annoy, then started calling and I asked them again! Then they waited a week and the calls started again! It was for a XXXX XXXX account
05/29/2021 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • FL
  • 337XX
Web
Contacted XXXX to figure out a way to settle previous debt of {$200.00}, talked with executive office whom told me they have a collection agency they use. The collection agency bill total amount is actually more the reported amount.
07/16/2021 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • NC
  • 27587
Web
Received a letter from McCarthy, Burgess and Wolfe advising that they have been retained for debt collection. However the debt was not validated to confirm the debt was owed by me. This company is in complete violation of the FCRA.
10/22/2019 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • NY
  • 14127
Web
I do not owe this debt and its not on my credit report. 2. I do not have a contract with this company. 3. They repeatedly call me everyday and leave voicemails. On XX/XX/XXXX and XX/XX/XXXX are the latest.
04/11/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • NJ
  • 08054
Web
Received debt collection notice from MCarty, Burgess & Wolff for a debt that is not owed. I confirmed with XXXX that my account was paid off and was never owed a debt. This is a fake collection notice.
12/14/2023 Yes
  • Debt collection
  • Telecommunications debt
  • Electronic communications
  • You told them to stop contacting you, but they keep trying
  • ID
  • 838XX
Web
I responded to the email and notified the debt collector to not contact me at all, because I do not owe this debt. They continued to email me and ignore my request for them to stop contacting me.
03/22/2018 Yes
  • Debt collection
  • I do not know
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • GA
  • 30082
Web
Collection company harassing with Robo calls that come in 3 + times per day. this not a legitimate debt Company name is XXXX XXXX and XXXX and XXXX Call from the following number XXXX XXXX XXXX
08/06/2021 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • NC
  • 27612
Web
McCarthy, Burgess, & Wolff reached out to me via a letter XX/XX/2021 and then with a phone call stating that I owed a debt of {$3300.00} to XXXX XXXX. I do not have a XXXX XXXX account.
01/28/2021 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • AR
  • 72761
Web
XXXX SOLD DEBT TO ATTACHED, THIS ACCOUNT IS DISPUTED UNDER THE F.C.B.A. CEASE AND DESIST COLLECTION EFFORTS OR FACE LITIGATION FOR DECEPTIVE PRACTICES INFRACTIONS OR THE DODD FRANK ACT.
03/14/2018 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • IN
  • 47404
Web
XXXX XXXX XXXX XXXX continue to call my business phone number trying to collect a debt. They call from several different numbers and continue to do so after I block their numbers
01/03/2022 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • AZ
  • XXXXX
Web Servicemember
stated I did not order nor do I use XXXX also this bill had my street address and I have all bill sent to my XXXX XXXX XXXX My XXXX Phone is paid for by my girlfriend not by me
03/28/2023 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 92867
Web Older American
collection agency McCarthy Burgess & Woolff XXXX XXXX XXXX XXXX XXXX XXXX they say I owe {$20000.00} Purchases and payments were made in Arizona please see attached documents
08/22/2022 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 75078
Web
They are harassing me over an amount undue. They did not properly respond to my 1692 validation demand, despite the proof I have of them having received it ( attached ).
01/30/2020 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • AZ
  • 85120
Web Older American, Servicemember
Received a phone call from a collection agency to my wifes phone saying a dept collection I have no ideal what it is because my bills are with XXXX XXXX XXXX
08/12/2019 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • CT
  • 06066
Web Older American
This collection agency represents XXXX, in order to do what they want, I would have to violate XXXX laws, by climbing on a roof, and risk electric shock.
08/24/2023 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • CA
  • XXXXX
Web
I supposedly had a debt account according to the representative that called me. When I informed her that I have no such account, she got aggressive.
06/13/2020 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • CA
  • 900XX
Web
We have no idea what debt they are trying to collect since we do not have any employees dated XX/XX/2020 for {$8700.00} and then a different amount.
06/04/2019 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • FL
  • 338XX
Web
Received repetiious phone calls that were intended to annoy, abuse and harass.Threats Threat to do things that can not be legally done ( serious ).
01/24/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • NY
  • 11434
Web
This is not my account I do n't understand what 's going on I have an account with this company and its in very good standards and activite.
06/26/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NJ
  • 070XX
Web
For the XXXX time, McCarthy Burgess & Wolff is attempting to collect a debt on behalf of the XXXX XXXX XXXX that I do not owe.
05/06/2022 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • TX
  • 76712
Web
Please see attached files for inaccurate amount reporting, reporting fraudulently, and without I, the consumer 's consent.
02/13/2019 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • MI
  • 480XX
Web
Calling my work 7 times a day. Wont state where hes calling from and when asked hangs up. Asks for me by name as well
12/04/2019 Yes
  • Debt collection
  • I do not know
  • Threatened to contact someone or share information improperly
  • Contacted your employer
  • NY
  • 10452
Web
I explained several times not to call to my place of work and they keep calling and is causing me problems.
01/27/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • VA
  • 20109
Web
XXXX XXXX sent me to collection but I never had XXXX in my life > I am XXXX customer for 12 years.
12/10/2019 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • AR
  • 72712
Web
COLLECTOR IS SKIP TRACING AND LEAVING ROBO CALLS TO SEVERAL CELL NO. IN ARKANSAS, A XXXX ACT.
02/26/2017 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NY
  • 115XX
Web
a collection agency is attempting to collect a non existent debt and is constantly calling me
11/29/2017 Yes
  • Debt collection
  • Auto debt
  • Communication tactics
  • Frequent or repeated calls
  • PA
  • 155XX
Web
I owe a debt that they repeatedly call about and tell them to stop calling!
10/20/2023 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • SC
  • 29501
Web
I do not have a contract or written agreement with this company,
04/18/2023 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • IL
  • 604XX
Web
Never open this credit card
06/05/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • FL
  • 33319
Web
I am unaware of this debt.
09/09/2021 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • CA
  • 95818
Web
I don't have any debt
02/13/2024 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • AZ
  • 852XX
Web
01/30/2024 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • IL
  • 610XX
Web Older American, Servicemember
01/10/2024 Yes
  • Debt collection
  • Telecommunications debt
  • Electronic communications
  • Frequent or repeated messages
  • TX
  • 76655
Web
01/10/2024 Yes
  • Debt collection
  • Telecommunications debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • VA
  • 22204
Web
01/05/2024 Yes
  • Debt collection
  • Telecommunications debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • AZ
  • 85705
Web Older American
12/29/2023 Yes
  • Debt collection
  • Telecommunications debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • ID
  • 83642
Phone
12/21/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • CT
  • 06320
Web
12/19/2023 Yes
  • Debt collection
  • Telecommunications debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • OK
  • 74021
Web
11/28/2023 Yes
  • Debt collection
  • Telecommunications debt
  • Took or threatened to take negative or legal action
  • Threatened to sue you for very old debt
  • TX
  • 76177
Web
11/22/2023 Yes
  • Debt collection
  • Telecommunications debt
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • AZ
  • 85379
Web
11/21/2023 Yes
  • Debt collection
  • Telecommunications debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 94123
Phone Older American
11/08/2023 Yes
  • Debt collection
  • Telecommunications debt
  • False statements or representation
  • Attempted to collect wrong amount
  • IL
  • 60636
Web
11/05/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • NV
  • 89011
Web
10/10/2023 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • FL
  • 33165
Web
09/26/2023 Yes
  • Debt collection
  • Telecommunications debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • NV
  • 89113
Web
09/12/2023 Yes
  • Debt collection
  • Telecommunications debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • AL
  • 35810
Web
09/11/2023 Yes
  • Debt collection
  • Telecommunications debt
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • VA
  • 23462
Web
08/30/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • GA
  • 30040
Web
08/28/2023 Yes
  • Debt collection
  • Telecommunications debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • FL
  • 32817
Web
08/24/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • NY
  • 10458
Web
08/24/2023 Yes
  • Debt collection
  • I do not know
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • DC
  • 20018
Web
08/04/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • NJ
  • 07070
Web
08/04/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • NH
  • 03106
Web
08/03/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CO
  • 80125
Web
08/02/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • KY
  • 41051
Web
07/25/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • CA
  • 91001
Web Older American
06/09/2023 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • TX
  • 77098
Web Servicemember
05/26/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • CA
  • 94607
Web Servicemember
05/24/2023 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 90301
Postal mail
05/24/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • IN
  • 47038
Phone Older American, Servicemember
04/06/2023 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • OH
  • 43219
Phone
04/04/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • IL
  • 60586
Web
04/02/2023 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 77035
Web
03/22/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • MA
  • 02780
Web
03/20/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • WA
  • 98028
Phone Older American, Servicemember
03/17/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • CA
  • 92021
Phone
03/01/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • NJ
  • 07652
Web
02/28/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • SC
  • 29125
Web
02/23/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • NJ
  • 08226
Phone
02/15/2023 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • IL
  • 60151
Web Older American
01/30/2023 Yes
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Frequent or repeated calls
  • IL
  • 60611
Web
01/27/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • FL
  • 33705
Web
01/25/2023 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • AL
  • 36572
Web
01/20/2023 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • IL
  • 60151
Web Older American
12/05/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • MI
  • 49508
Web
11/28/2022 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 93110
Phone Older American
11/03/2022 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • MD
  • 21236
Web
10/19/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • FL
  • 34120
Web
10/14/2022 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • GA
  • 31791
Web
10/06/2022 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • FL
  • 34120
Web
09/28/2022 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • AL
  • 36362
Web Servicemember
09/08/2022 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • MI
  • 48820
Web
08/31/2022 Yes
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • NM
  • 87124
Web
08/19/2022 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • MO
  • 63028
Web
08/17/2022 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • FL
  • 33160
Phone
07/25/2022 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • OR
  • 97123
Web
06/28/2022 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • SC
  • 29605
Web
06/14/2022 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • CA
  • 90272
Web
05/26/2022 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 92807
Web Servicemember
05/17/2022 Yes
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • NC
  • 27407
Phone
05/16/2022 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • NY
  • 11221
Web
04/19/2022 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • KS
  • 66102
Web
04/12/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Overcharged for something you did purchase with the card
  • AL
  • 36353
Referral Older American
03/03/2022 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • CA
  • 93638
Web
03/03/2022 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • IL
  • 60517
Phone
02/25/2022 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • IL
  • 60004
Web
02/24/2022 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • NJ
  • 07945
Referral
01/30/2022 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • PA
  • 19355
Web
01/24/2022 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • FL
  • 34479
Phone
12/27/2021 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • OR
  • 97444
Phone Older American, Servicemember
12/14/2021 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • WA
  • 98109
Web
11/09/2021 Yes
  • Debt collection
  • I do not know
  • False statements or representation
  • Told you not to respond to a lawsuit they filed against you
  • NY
  • 10128
Web Older American
11/02/2021 Yes
  • Debt collection
  • Credit card debt
  • False statements or representation
  • Indicated you were committing crime by not paying debt
  • IN
  • 46235
Web Older American, Servicemember
10/20/2021 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • CA
  • 90746
Phone
10/06/2021 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • GA
  • 30117
Web
09/28/2021 Yes
  • Debt collection
  • I do not know
  • False statements or representation
  • Attempted to collect wrong amount
  • CA
  • 95829
Web
08/26/2021 Yes
  • Debt collection
  • Federal student loan debt
  • Communication tactics
  • Frequent or repeated calls
  • SC
  • 29803
Web Servicemember
08/05/2021 Yes
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • OR
  • 97068
Web
08/04/2021 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 79912
Web
06/09/2021 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • FL
  • 32195
Referral
05/26/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • MA
  • 01701
Phone
05/13/2021 Yes
  • Debt collection
  • Credit card debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • LA
  • 70805
Web
04/20/2021 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • PA
  • 19120
Web
03/10/2021 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • CA
  • 94588
Web
02/20/2021 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • VA
  • 23456
Web
02/01/2021 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • NC
  • 28401
Web Servicemember
01/16/2021 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • OR
  • 97603
Web
01/12/2021 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • CA
  • 95864
Phone Older American
12/29/2020 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • WA
  • 98042
Web
12/11/2020 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • HI
  • 96815
Postal mail
12/09/2020 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • TN
  • 37058
Referral
11/09/2020 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • NY
  • 11758
Web
10/29/2020 Yes
  • Debt collection
  • Credit card debt
  • False statements or representation
  • Impersonated attorney, law enforcement, or government official
  • PA
  • 19038
Web Servicemember
10/26/2020 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • OH
  • 43228
Web
10/23/2020 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • OH
  • 43228
Web
10/13/2020 Yes
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Frequent or repeated calls
  • KS
  • 66204
Web
10/05/2020 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • FL
  • 32446
Web Servicemember
09/29/2020 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was paid
  • FL
  • 33411
Phone Older American
09/24/2020 Yes
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened to arrest you or take you to jail if you do not pay
  • VA
  • 237XX
Web Older American
09/08/2020 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • AL
  • 36330
Phone
08/19/2020 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • AR
  • 72116
Web
08/06/2020 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • PA
  • 19007
Postal mail
07/30/2020 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 75052
Postal mail Older American
07/21/2020 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • MN
  • 55127
Phone
07/16/2020 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • FL
  • 32177
Web
06/25/2020 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • PA
  • 19086
Postal mail
05/21/2020 Yes
  • Debt collection
  • Credit card debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • GA
  • 30052
Postal mail
05/13/2020 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • MT
  • 59602
Postal mail
05/04/2020 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • MI
  • 48304
Web
03/23/2020 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • Frequent or repeated calls
  • OH
  • 44146
Phone
03/22/2020 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • CA
  • 92308
Web Servicemember
02/21/2020 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was paid
  • TX
  • 79904
Referral
02/03/2020 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • PA
  • 19403
Referral
01/29/2020 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • CA
  • 93630
Phone
01/24/2020 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • PA
  • 165XX
Web
01/17/2020 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • MN
  • 55378
Phone
01/09/2020 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • DC
  • 20016
Web
01/04/2020 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Impersonated attorney, law enforcement, or government official
  • MO
  • 64477
Web
12/23/2019 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • IN
  • 46614
Web
12/11/2019 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • VA
  • 23294
Web
11/22/2019 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • CA
  • 91789
Web
11/14/2019 Yes
  • Debt collection
  • Other debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • CA
  • 90275
Phone Older American
11/01/2019 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • NJ
  • 07452
Postal mail
10/14/2019 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • AZ
  • 85140
Web Servicemember
09/18/2019 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • FL
  • 33545
Web
08/28/2019 Yes
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • TX
  • 77707
Phone Servicemember
08/14/2019 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
Phone Older American
08/07/2019 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • NY
  • 11374
Referral
07/31/2019 Yes
  • Debt collection
  • Credit card debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • IL
  • 60620
Postal mail
05/29/2019 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • NJ
  • 07090
Web
05/28/2019 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was paid
  • FL
  • 33056
Postal mail
05/25/2019 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • NY
  • 11694
Web
05/03/2019 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • OH
  • 45344
Web
04/29/2019 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • PA
  • 19138
Referral
04/19/2019 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • NJ
  • 07726
Phone
04/05/2019 Yes
  • Debt collection
  • I do not know
  • Threatened to contact someone or share information improperly
  • Contacted your employer
  • CA
  • 93274
Web
03/21/2019 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • NV
  • 89012
Postal mail
03/07/2019 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • TX
  • 78382
Referral
03/07/2019 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • Frequent or repeated calls
Referral
12/21/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • NJ
  • 07027
Web
12/11/2018 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • WV
  • 25315
Web
11/21/2018 Yes
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • TX
  • 75068
Web
10/30/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
Postal mail
10/15/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • MD
  • 21703
Web Servicemember
10/02/2018 Yes
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Frequent or repeated calls
  • FL
  • 32746
Web
09/24/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • FL
  • 33414
Referral
09/05/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 77388
Referral
08/23/2018 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
Phone
07/16/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 91320
Web
06/28/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • MI
  • 48220
Web
06/21/2018 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • NY
  • 11777
Postal mail
05/29/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • PA
  • 19428
Web
05/02/2018 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • PA
  • 15479
Web
04/26/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 93501
Referral
04/25/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • IL
  • 60628
Postal mail
04/07/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • VA
  • 22201
Web
03/14/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • FL
  • 32301
Referral
03/14/2018 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 77561
Postal mail
03/07/2018 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • NY
  • 13104
Web
02/14/2018 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
Phone
02/08/2018 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • CT
  • 06234
Web
01/31/2018 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was paid
  • CA
  • 90077
Referral
01/17/2018 Yes
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • ID
  • 83442
Referral
12/27/2017 Yes
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Frequent or repeated calls
  • PA
  • 19078
Web
12/05/2017 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • Frequent or repeated calls
  • MA
  • 01420
Referral
11/29/2017 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • FL
  • 33009
Fax
11/13/2017 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 96161
Web
11/03/2017 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • OH
  • 43035
Web
10/23/2017 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • NV
  • 89123
Fax
10/04/2017 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • IL
  • 62535
Web
09/12/2017 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • IL
  • 62535
Web
09/08/2017 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • CA
  • 93534
Referral
09/07/2017 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • CA
  • 92618
Referral
09/07/2017 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 92408
Postal mail
09/05/2017 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
Referral
08/28/2017 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • NY
  • 10465
Postal mail
08/22/2017 Yes
  • Debt collection
  • Credit card debt
  • Took or threatened to take negative or legal action
  • Threatened to sue you for very old debt
  • NY
  • 10065
Web
08/18/2017 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 94103
Web
08/16/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Old information reappears or never goes away
  • WI
  • 53714
Web
08/13/2017 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • MA
  • 02108
Web
07/31/2017 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Indicated you were committing crime by not paying debt
  • CA
  • 93101
Phone
07/25/2017 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • NJ
  • 07417
Postal mail
07/07/2017 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • OH
  • 43968
Fax Servicemember
06/22/2017 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • NY
  • 11234
Postal mail
06/01/2017 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • GA
  • 30331
Postal mail
05/17/2017 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • NV
  • 89031
Postal mail
05/16/2017 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • AR
  • 72701
Postal mail
05/14/2017 Yes
  • Debt collection
  • I do not know
  • False statements or representation
  • Impersonated attorney, law enforcement, or government official
  • WV
  • 25313
Web
05/03/2017 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • CA
  • 92845
Web
04/27/2017 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • PA
  • 19335
Web
04/26/2017 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 79925
Phone
03/28/2017 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • PA
  • 19079
Web
03/19/2017 Yes
  • Debt collection
  • Credit card
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • TX
  • 75215
Web
02/28/2017 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • CA
  • 92683
Postal mail
02/14/2017 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • FL
  • 32129
Postal mail
02/13/2017 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 94948
Postal mail
02/09/2017 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NY
  • 10918
Web
02/04/2017 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • CA
  • 92845
Web
01/03/2017 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NY
  • 13820
Phone
12/01/2016 Yes
  • Credit reporting
  • Incorrect information on credit report
  • Information is not mine
  • NY
  • 12206
Web
11/14/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • NY
  • 11577
Phone
10/27/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • CA
  • 92887
Referral
10/12/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Frequent or repeated calls
  • WI
  • 53714
Web
10/05/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CO
  • 80016
Web
09/29/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • NY
  • 10024
Web
09/27/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • NY
  • 11434
Postal mail
09/27/2016 Yes
  • Debt collection
  • Federal student loan
  • Communication tactics
  • Frequent or repeated calls
  • NY
  • 10595
Web
09/25/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • FL
  • 33411
Web Older American
09/21/2016 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Called outside of 8am-9pm
  • FL
  • 32810
Web
09/15/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Threatened to take legal action
  • AZ
  • 86409
Web Older American, Servicemember
08/20/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Called after sent written cease of comm
  • IN
  • 46835
Web
08/11/2016 Yes
  • Debt collection
  • Credit card
  • Improper contact or sharing of info
  • Contacted employer after asked not to
  • IN
  • 46628
Web
08/07/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Called after sent written cease of comm
  • TX
  • 75241
Web
07/14/2016 Yes
  • Debt collection
  • Credit card
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • CA
  • 93240
Postal mail
06/20/2016 Yes
  • Debt collection
  • Credit card
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • AZ
  • 85281
Postal mail
06/16/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • NJ
  • 08820
Phone
05/24/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • CT
  • 06460
Postal mail Older American
05/19/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Used obscene/profane/abusive language
  • CA
  • 96003
Phone
05/18/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • SC
  • 29681
Web
05/17/2016 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • CT
  • 06830
Postal mail
04/29/2016 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Called after sent written cease of comm
  • VA
  • 22406
Phone
04/29/2016 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • NV
  • 89519
Web
04/19/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • PA
  • 18109
Phone
04/14/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • IA
  • 52722
Referral
04/08/2016 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • VA
  • 22406
Web
04/01/2016 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • PA
  • 17602
Web
03/10/2016 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • KS
  • 66533
Phone Older American
02/01/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • UT
  • 84720
Fax
01/25/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Called outside of 8am-9pm
  • CA
  • 95135
Phone Older American
01/04/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NC
  • 28210
Phone
12/15/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • CA
  • 90403
Web
12/09/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not disclosed as an attempt to collect
  • FL
  • 34293
Web
11/21/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 96160
Web
11/05/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • CA
  • 90254
Referral
07/02/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • VA
  • 23832
Phone
06/27/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • OR
  • 97701
Web
06/25/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • LA
  • 70461
Referral
06/24/2015 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NC
  • 27315
Web
06/19/2015 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 90403
Phone Older American
06/01/2015 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • MD
  • 21401
Web Older American
05/21/2015 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • FL
  • 34786
Web
05/15/2015 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CO
  • 80920
Web
05/08/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Frequent or repeated calls
  • NC
  • 27114
Referral
04/06/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • OR
  • 97015
Referral Servicemember
03/24/2015 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MN
  • 55427
Web
03/20/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • NY
  • 10009
Referral
03/19/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was discharged in bankruptcy
  • CA
  • 92802
Web
03/18/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • AR
  • 72118
Web
03/11/2015 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • WI
  • 53566
Web
03/02/2015 Yes
  • Debt collection
  • Payday loan
  • False statements or representation
  • Impersonated an attorney or official
  • DC
  • 20011
Web Servicemember
02/24/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • TX
  • 75704
Web Older American
02/24/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • FL
  • 32550
Web
02/19/2015 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Not disclosed as an attempt to collect
  • MN
  • 56308
Web
02/13/2015 Yes
  • Debt collection
  • I do not know
  • False statements or representation
  • Impersonated an attorney or official
  • CO
  • 80223
Web
01/30/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • FL
  • 32506
Web
01/16/2015 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • AL
  • 35801
Web
01/14/2015 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NV
  • 89131
Web
01/13/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • AL
  • 36551
Web
01/13/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Right to dispute notice not received
  • CA
  • 92596
Web
12/16/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Frequent or repeated calls
  • MD
  • 20743
Phone Older American
12/03/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NC
  • 27455
Web
11/26/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • KS
  • 67208
Web
11/05/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • GA
  • 31419
Web
10/30/2014 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • CA
  • 90504
Web
10/08/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • CA
  • 95413
Phone
10/03/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • VA
  • 20190
Web
09/25/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • CA
  • 90265
Referral
09/25/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Frequent or repeated calls
  • NY
  • 10002
Referral
09/15/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NJ
  • 07307
Phone Older American
08/29/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • NJ
  • 07747
Web
08/27/2014 No
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • PA
  • 19130
Web
08/21/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Called outside of 8am-9pm
  • CA
  • 90631
Web
08/19/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TX
  • 79912
Web Servicemember
08/18/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • NJ
  • 07017
Web Servicemember
08/16/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NY
  • 14141
Web Older American, Servicemember
07/22/2014 Yes
  • Debt collection
  • Credit card
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 90064
Web
07/22/2014 Yes
  • Debt collection
  • Credit card
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 90064
Web
07/14/2014 Yes
  • Debt collection
  • I do not know
  • False statements or representation
  • Attempted to collect wrong amount
  • NC
  • 28208
Web
07/08/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 92139
Phone
06/26/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CO
  • 80909
Web
06/18/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Improper contact or sharing of info
  • Contacted me after I asked not to
  • AL
  • 36109
Phone Servicemember
05/24/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt resulted from identity theft
  • OH
  • 43215
Web
05/14/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NY
  • 10022
Referral
05/02/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NY
  • 10504
Web
04/17/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 95650
Web
03/27/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • CO
  • 80220
Referral
03/12/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MO
  • 63366
Web
03/07/2014 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • IN
  • 47119
Web
03/07/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Used obscene/profane/abusive language
  • NJ
  • 07620
Web
02/20/2014 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • NE
  • 68134
Referral
02/14/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Frequent or repeated calls
  • PA
  • 18040
Web
02/04/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • FL
  • 32920
Web
01/26/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • FL
  • 33033
Web Servicemember
01/21/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • IN
  • 47952
Postal mail
12/17/2013 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • KY
  • 40228
Web
12/13/2013 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NJ
  • 07834
Web
12/04/2013 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Impersonated an attorney or official
  • FL
  • 34102
Phone Older American
11/08/2013 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • PA
  • 17025
Web
11/04/2013 Yes
  • Debt collection
  • I do not know
  • False statements or representation
  • Indicated committed crime not paying
  • ME
  • 04579
Web Older American
10/31/2013 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Impersonated an attorney or official
  • NM
  • 87002
Phone
10/18/2013 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • CA
  • 90069
Web
10/18/2013 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • OR
  • 97103
Web
09/24/2013 Yes
  • Debt collection
  • Credit card
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • AZ
  • 85281
Postal mail
09/17/2013 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 94110
Web Servicemember
09/09/2013 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TX
  • 76031
Phone
07/29/2013 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • TX
  • 78750
Referral