| 08/26/2018 |
Yes |
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Web |
Servicemember |
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Letter submitted to MB Customer Service : MB Customer service, At this point I went ahead and closed on the house because as my realtor, pointed out, if we signed all new documents this past Monday, it would require the sellers to have to come in and re-sign which would mean they incur additional penalties, and we were told they were not going to do that.
As you can imagine I am completely frustrated with the whole process of working with MB with this loan. I originally made the decision to go with MB because of good initial conversations with XXXX, the great rate I was able to lock-in as well as the {$3000.00} lender credit. One of the initial emails I received from my loan officer when I was shopping around for a lender instilled confidence in me, The home buying process at MB combines everything you would look for in a lender - great loan products with great customer service. We keep the home buying process simple so you can focus on what's really important turning your next house into the perfect hometime is everything, and we understand the necessity of a quick closing so you don't lose out on a great deal. Get started on your home loan today BUTas we got closer to the closing date, both myself and my realtor grew increasingly frustrated because of issues like how the stain in the garage ceiling and the broken window ( which was never actually broken to begin with ) were being handled. Everything seemed to drag on and when we thought we had satisfied questions or provided documents that were requested, there was always one more thing.
Regarding the two issues ( stain on the ceiling in the garage and broken window that seemed to plague the whole process, on/about XX/XX/XXXX, I emailed MB letting her know that we had coordinated with the sellers to hire a mold inspector. I also informed her that the sellers had already hired a window repair company and the repairman found that the window was never broken and provided us a receipt dated XX/XX/XXXX which was forwarded on to MB. Because we were unsure of what was done to the window, both myself and my realtor reached out to the window company and spoke with individuals at the company and the repairman to confirm that the window was indeed never broken.
So by Friday, XX/XX/XXXX, MB had the receipts from the window repair company as well as the mold inspector ( inspection was performed on XX/XX/XXXX in the morning ). Both myself and my realtor emailed MB before noon querying as to the status of closing and if there were any outstanding issues that needed to be addressed. At that point I also inquired as to a list of settlement charges and when I could expect them. I never received an answer. Despite the fact that receipts were provided for the window repair and the clear mold inspection report, we were informed the underwriter was now requesting the appraiser to go back out and verify the window was fixed. Keep in mind it was never broken to begin with. This took both my realtor and I by surprise since not only were receipts provided, but an email was sent attesting to the fact that the window was never broken. In order to expedite the process, I even provided the name and contact info of the repairman so MB or the appraiser could contact that individual to verify what was done. Both my realtor and I offered to go out and take photos and provide those if that would have helped. My realtor expressed that the appraiser needed to get their actions done by Friday XX/XX/XXXX or first thing Monday XX/XX/XXXX in order to keep things on schedule.
On Monday, XX/XX/XXXX my realtor finally was able to get in touch with the appraiser and speak with him and provide him all the info he required so he could draft a report to MB indicating that no further inspection was required. Sometime around XXXX pm XXXX, per the appraisal company, the appraisers report was uploaded to the VA portal. Unfortunately, both my realtor and I were informed by MB around noontime EST that closing would not happen on XX/XX/XXXX and it was now delayed to Thursday XXXX. My big question is why did MB not coordinate with the appraiser back on Wednesday XX/XX/XXXX or Thursday XX/XX/XXXX to go out and do the re-inspection or at least draft the report? I received an email from MB on Wednesday XX/XX/XXXX at XXXX EST which stated ( I cut and pasted this directly from his email ) : The highlighted items summarize the underwriters reply.
A final inspection is required by the appraiser for the window.
If MB knew on XX/XX/XXXX that the appraiser would have to take some actions regarding the broken window, why did it take until Monday XX/XX/XXXX to get it done which caused the first delay in closing? What also causes me grief is that the appraiser did not even do a re-inspection. He only drafted a report and submitted it and I was charged {$140.00} just for that and it caused a delay in our original closing date?!?
I queried MB later that day on XX/XX/XXXX as to when I could expect a XXXX so I could review the loan # s as soon as possible. Around XXXX XXXX, the 2nd bomb for that day dropped when we were informed that closing was now delayed yet again to XXXX. According to MB, the reason for this is because, the appraiser was required to make with added correspondence for the window, a revised loan estimate was sent out earlier today disclosing that fee. That re-disclosure is a mandatory document. Regulations state that the earliest date that a Closing Disclosure can only be sent is the day following acknowledgment of the most recent Loan Estimate. The closing can be set for XXXX.
In order to avoid this delay, Id have been happy to write a check directly to the appraiser and avoid the whole updating of the CD if it meant that we could have kept the closing date of XXXX. This is something that MB should have thought about and made that offer to me.
On Tuesday, XX/XX/XXXX I queried MB yet again for loan documents closing information so I could review them. I finally received an email at XXXX XXXX stating I could now access the new CD and review it. I reviewed the document and was pleasantly surprised to see that I would be getting back {$6300.00} at closing. MB asked if I had any questions and I informed him I did have questions and documented the following in an email to MB : 1. Line G8 - what is the {$890.00} aggregate adjustment?
2. Line L13 - What is the {$850.00} adjustment for items unpaid by the seller? It looks like the seller and I are paying county taxes from XX/XX/XXXX through XX/XX/XXXX? What does it mean unpaid by the seller and why do I pay that since I don't even live at the property?
3. In the section " calculating cash to close '' I see the seller credit of {$2500.00} in the loan estimate column, but not in the final column and can't find the {$2500.00} being applied as a credit in section L.
So as this stands now, I should expect to receive a check for {$6300.00} at closing?
I never received an answer to any of these questions. I again asked MB on XX/XX/XXXX at XXXX XXXX if they were able to get answers to my questions. My realtor followed up asking if answers were going to be provided and MB informed us at XXXX XXXX that, the closing department will be following up with the final balancing numbers from the title company. The initial draft is rough and not finalized.
On Thursday, XXXX at XXXX XXXX I sent out an email to MB and the title company asking, Good morning. Looking for the final closing numbers so I have time to review. I want to make sure all credits are accounted for and the questions I asked the other day are answered. This way closing tomorrow morning can go smoothly and all I need to do is sign documents. I received a pretty quick response from XXXX XXXX letting me know they had not received the lender CD. At XXXX XXXX XXXX XXXX reached out to MB inquiring when they could expect the lender CD. At this point we were still dealing with the garage ceiling stain issue at the XXXX hour with a NEW request from MB to have the home inspector ( who is not a trained and certified mold inspector ) submit a letter stating that no mold was present despite the fact that a certified mold inspector had already submitted a letter clearly stating that no mold was present. I never did receive any final numbers that day.
Closing was scheduled for the sellers around XXXX on XXXX. At XXXX XXXX, I asked MB when I could see documents so I could start looking them over. I received a reply at XXXX XXXX that he would send them as soon as they are available. Having draft documents would have been great at this point. I showed up to closing around noon and much to my overwhelming disappointment, not all the credits that I was entitled to were accounted for. The one thing I had feared might happen at closing did indeed happen. Based on the CD that I had been provided on XX/XX/XXXX, I was under the impression that I would be receiving at least {$6300.00} back at closing and quite possibly more since I still had not accounted for the sellers credits on that CD. Obviously when I found out that I would only be getting back {$5000.00} at closing, I was a little irate. My realtor and the title agent explained that I could not receive money back at closing that was more than my earnest deposit ( $ XXXX ). However, they did explain that with VA loans, there are several other things that excess credit at closing can be applied to. My realtor did a simple XXXX search and came up with several options. What amazes me is that MB, who should be very knowledgeable on this whole process and have a thorough understanding of VA loans and what you can and can not do, apparently did not even think of this several days prior to closing. My realtor had addressed this issue with MB back on XX/XX/XXXX when she sent an email to MB stating the following : My client sent me your information. I understand he has selected XXXX XXXX as his lender for the purchase of the property located at XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX ( ratified contract attached ). I wanted to share some information with you to ensure the process moves as swiftly and smoothly as possible.
Some important highlights about the contract : Settlement on Wednesday XX/XX/XXXX afternoon ( no time set ) Home Warranty - paid by seller per contract. Buyer has not yet selected home warranty company Rebates/Credits to buyer : o {$4800.00} ( XXXX XXXX Buyer Broker credit ... rebate letter attached ) o {$1000.00} ( Customer Realty broker credit via contract addendum .... attached ) o {$2500.00} ( Seller Subsidy ... via home inspection removal addendum ... attached ) o {$3000.00} ( I also understand that XXXX XXXX is providing a Lender credit ) Note : If rebates exceed closing costs, as you know VA loan permits pay off of debts, advance payment of XXXX fees, etc. so we would like to look for these opportunities. As another option, buyer would like to designate monies to build a fence on the property ( per escrow? ). If for any reason all credits can not be utilized, please let me know as I would prefer to give priority to XXXX XXXX credit as first opportunity for reduction.
This same email was forwarded to MB again on XXXX. We brought the issue of potential excess credits to the attention of MB back in XXXX and XXXX hoping we would not run into this problem at closing. Yet we still did. Why? Had the issue of having excess credit been raised by MB ( which we had already informed them of back in XXXX and XXXX ) back on XX/XX/XXXX, XX/XX/XXXX, XXXX or even the early morning of closing on XXXX, we could have addressed it and ensured that all credits at closing due to me were properly utilized. If the CD that was submitted to me on XX/XX/XXXX was even remotely accurate, I would have raised the issue on XX/XX/XXXX and there would have been ample time to handle the issue. Finding out about this issue at the XXXX hour and XXXX minute on the day of closing and that there are credits that I was simply going to lose is completely unacceptable and now I am looking for MB to make things right.
This should become a good teaching moment and educational opportunity for MB to use with all its loan officers and underwriters so this does not happen with other clients. I would like MB to send me an updated CD reflecting all the credits that truly are due to me and I would like MB to find some way to make this right. I have been repeatedly told that everything regarding funds with this loan has to happen at the closing. XXXX informed us that, All funds involved with the loan must be disclosed on the Closing Disclosure. I have already closed on this loan because I have been inconvenienced enough, so I am sure there is some other way to make this right. MB is a lending institution, so get creative and make things right and use this opportunity to teach your loan officers and underwriters. I am sure that MB can find a way to send me funds outside of the closing disclosure to make things right, but I leave that up to you.
Regards, Post-closing interactions with MB : After closing I addressed my issues with my loan officer and he elevated my concerns to MB, VP Consumer Direct Business Development. I had several emails and phone calls with the VP and he basically informed me that MB would not cut a check to me outside of closing. He informed me that they did all they could do by re-doing the numbers and re-scheduling closing for Monday, XX/XX/XXXX. He did put me in touch with another person, SVP Senior Vice President.
I had a discussion with this VP to express my dismay and he said hed look into it. I never heard back from him and left several messages which went unanswered. When I finally was able to connect with him and talk with him, I got the same answer in a less-than cordial customer service manner. MB would not do anything. From this VP, I got the impression he was blowing me off and probably never really looked into my issue.
So at this point, I am very unsatisfied with MB and even more so that at no point has MB ever apologized or acknowledged they screwed up. Clearly they know they screwed up if they offered me a chance to delay my closing, but at no point has anyone ever apologized.
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| 09/25/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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For the past year we have numerous difficulties with our loan servicer, MB Financial, regarding the natural disaster relief program offered by XXXX XXXX. Our loan is owned by XXXX XXXX and serviced by MB Financial. The current issue is that MB Financial has delayed on processing the loan modification following the forbearance and trial payment period for several months and called last Tuesday, XX/XX/XXXX, and said past payments XXXX and XXXX were due, despite multiple MB Financial representatives stating no payments were required during this period. The issue was referred up to a supervisor but we have been unable to get a response from the bank since that day. In addition, we were either given inaccurate information from multiple MB Financial representatives as to the status of the loan modification and what our responsibilities were during processing or MB Financial backdated the execution of the loan modification and is using it to force their sudden change in position. Our request from the CFPB on this issue is to investigate these issues on our behalf so we can ( 1 ) get a response from the bank and ( 2 ) determine what our true responsibilities are for past payments so we can bring the loan up to current. In addition, we are requesting MB Financial not report any payments as past due or delinquent to any credit reporting agencies or other action to foreclose or cancel the loan modification until this matter is resolved and we are given reasonable time to remit payment in full. The details of this case are as follows : On XX/XX/XXXX and XX/XX/XXXX, our area was significantly impacted by Hurricane Irma and declared by FEMA as eligible for individual assistance. At the time MB Financial was refusing to recognize the natural disaster mortgage relief program offered by XXXX XXXX. With the help of the CFPB under complaint XXXX, MB Financial agreed to recognize the XXXX XXXX natural disaster mortgage relief program and placed our loan into a six-month forbearance in accordance with the program. Following the forbearance period, we began making trial payments in XXXX of this year and successfully completed the last trial payment in XXXX on XX/XX/XXXX ( phone payment confirmation XXXX ). At the time of payment, I inquired as to when we could expect the loan mod to be completed and the agent could not provide a timeframe and suggested we call back in a couple of weeks for an update as requirements for a XXXX payment. On or about XX/XX/XXXX, I called the main number to inquire on the loan mod and our requirements for a XXXX payments. The agent could not provide any information, so I requested a call back from one of the loan specialists. On XX/XX/XXXX at XXXX XXXX I received a call back from one of the loan specialists. They stated the loan mod was being processed and should be completed shortly. When I asked about the need for a XXXX payment, they responded by saying they strongly recommended we continue making payments. When I asked if it was required, they again said it was recommended but hesitantly admitted the loan would remain current if a payment was not made until the loan modification was in effect. The loan modification documents were received from MB Financial via XXXX Overnight Service on XX/XX/XXXX, executed by my wife and I on XX/XX/XXXX, returned to MB financial on XX/XX/XXXX, and received by MB Financial on XX/XX/XXXX. On or about XX/XX/XXXX, I called the main number and inquired on the status of the loan modification and was told it was waiting signatures and should be completed shortly. I again asked about our requirements for payment and was told we should continue making payments. I then asked what was required and again was told payments were recommended but would not be required until the loan modification was complete. I called again on or around XX/XX/XXXX and XX/XX/XXXX to find out the status on the loan modification and was told it was still in progress. When I asked about payments, I was told they were recommended, and after pressing for an answer to my question, I was again told they were not required until the loan modification was completed. On XX/XX/XXXX at XXXX XXXX, I called the main number and reached XXXX. I asked about the status of the loan modification and was told it was still awaiting final signatures and should be completed within the next week. She said she would e-mail the team working the loan to try and get an update. On or about XX/XX/XXXX, I called the main number to inquire on the status of the loan modification. The agent could provide no information beyond that it was waiting signatures, so I requested a callback from a loan specialist so we could establish when the loan modification would be completed and what our requirements for a payment in XXXX would be. On XX/XX/XXXX at XXXX XXXX, I received a call back from a loan specialist ( XXXX? ). They stated the team was working directly with XXXX XXXX to ensure everything was being done properly, but the loan modification was nearing completion and we should be receiving the documents within the next week. When asked about a XXXX payment, we were told it was strongly recommended. When asked if it was required, we were again told it was recommended, and after pressing that payments would resume normal schedule once the modification was complete. On XX/XX/XXXX, we received an envelope from MB Financial via regular USPS First Class Mail ( no tracking or proof of delivery ) that contained the executed loan modification documents. The document was signed by MB Financial representative XXXX XXXX, Vice President, and notarized with a date of XX/XX/XXXX, more than one month prior to receipt by us and after multiple MB Financial representatives had stated the loan modification was still in progress and awaiting signatures. I called the main number on XX/XX/XXXX at XXXX XXXX and again requested a status update on the loan modification. I was told the loan modification was still in progress, despite receiving the loan modification documents, and I again requested our requirements for payments. It was recommended we continue to make the trial payments, but when pressed, we were told payments would resume when the loan modification was complete and in effect. On XX/XX/XXXX at XXXX XXXX, I received a call from loan specialist XXXX who informed me that our loan was behind and that payments for XXXX and XXXX were due at the time of his call. When I explained the call history I have had with MB Financial, he referred to the loan modification documents that outlined payments to resume in XXXX and said the XXXX and XXXX payments were past due. When I said I disagreed based on conversation with multiple agents from MB Financial and wanted the CFPB to review the case, he said he would have his supervisor contact me. On XX/XX/XXXX at XXXX XXXX XXXX, I received a call from XXXX. I was unavailable to take the call at that time and she left a voice mail for me to return her call. I called XXXX on XX/XX/XXXX at XXXX XXXX to return her call and was told by the agent she had just left for the day. I asked to leave a message for her to return my call the following day and the agent stated he would. After three business days with no return call, I called the main number again on XX/XX/XXXX at XXXX XXXX to try and reach XXXX. Agent XXXX answered the phone and said XXXX had been busy with other projects but he would e-mail her and the entire team handling the loan so I would get a call back before the end of the business day. I explained that were wanting to get this issue resolved so we could get back on a regular payment schedule and that we would file a complaint with the CFPB if the bank failed to reach us on this issue. As of the close of business yesterday, XX/XX/XXXX, we have still not received a call back from MB Financial on this issue.
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| 07/30/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My mortgage payment has been set up on monthly auto bill pay from my bank ( XXXX ) to my mortgage company ( XXXX XXXX XXXX ) since XX/XX/XXXX. On XX/XX/XXXX XXXXXXXX XXXX sent my monthly mortgage payment to M.B. Financial. XXXX has provided me with confirmation and supporting documentation that the payment was sent, received and funded. Additional information provided by XXXX was the electronic transaction number XXXX ; Biller ID number for MB Financial XXXX and address confirmation XXXX XXXX XXXXXXXX XXXX XXXX, IL XXXX, the date and time that MB Financial " accepted and funded '' the transaction on XX/XX/XXXX at XXXX XXXX. On XX/XX/XXXX, I received a phone call from MB Financial that my mortgage payment was past due. I immediately submitted to MB proof of payment from XXXX, as well as, a follow up call to the representative to contacted me. On XX/XX/XXXX, I called MB Financial for an update and spoke with XXXX who informed me there was still no record of my mortgage payment or information updated on my account and if they did not receive our mortgage payment by XX/XX/XXXX we would be reported to the credit bureau. I then followed up with XXXX a second time to see if they could provide me with any additional information to help locate the payment. After obtaining additional information from XXXX, I called MB Financial back and spoke with XXXX - XXXX indicated she made notes on my account, asked me to re-email to her the proof of payment, my bank statement from XXXX showing the payment was deducted and the additional confirmation information XXXX had provided me with. She told me she was sending this information to the escalation team and either her or someone would call me back by the end of the day. I was never called. Therefore, on XX/XX/XXXX, I called MB Financial again, spoke with XXXX who told me she forwarded my email but did not see any updates or notes on my account yet. I asked to speak to a supervisor at this time because I was told on XX/XX/XXXX someone would be in touch with me within 3 business days. I was connected to XXXX ID # XXXX. XXXX informed me that this is an issue that MB Financial is having with XXXX sending mortgage payments to the wrong location. I explained to her I already verified with XXXX that it was sent to the correct location and my account number was referenced on the payment. I also inquired how does location matter as long as my account number is referenced and information is accurate that they should be able to find my payment. XXXX explained when payments get sent to their " XXXX location '' which is for auto & boat payments the mortgage payments get lost. She also confirm that MB would report us to the credit bureau as delinquent if payment not received by XX/XX/XXXX. To avoid that, I had to submit a second XX/XX/XXXX payment to MB financial on XX/XX/XXXX. I called XXXX to let her know of this additional payment I had just electronically sent and ask due to the circumstances the late charge be waived. My payment sent on XX/XX/XXXX has been posted. XXXX assured me she was going to locate our previous payment sent on XX/XX/XXXX and promised to call me back on Friday, XX/XX/XXXX with an update either way. XXXX, along with the others that had told me they were going to call me back never did. Today, XXXX I called MB Financial again to get an update. I spoke with XXXX. XXXX informed me that there were still no updates made to my account, XXXX was not in and no other supervisor was available to take my call. XXXX placed me on hold while he spoke with a supervisor XXXX who has said she will try and get an update and get back to me today by XXXX XXXX. SO, here is a mortgage company that accepted and funded back on XX/XX/XXXX at XXXX XXXX my XX/XX/XXXX mortgage payment, has lost it, will not call me back with resolution, wants to blame XXXX, I only received calls to let me know my payment was late and would be reported to the credit bureau, I had to make a second payment to avoid that, I have had to make numerous calls to them, it's been a month and my payment still has not been found and they continue to tell me the escalation team is looking for it and someone will call me back! Now, the XX/XX/XXXX payment is due and they still have done nothing to assist me with the missing XX/XX/XXXX payment.
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| 05/12/2016 |
No |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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My complaint is with MB Financial Services. They are my XXXX mortgage holder on my home and they are the most unreasonable and condescending company I 've ever dealt with. Here is my complaint : I was displaced from my job XX/XX/2014 and was unemployed for 4 months. I have always had a perfect mortgage history in the 26 years I 've owned homes, evidenced by perfect credit ratings on almost XXXX mortgages I 've taken out over the years. Although I was unemployed and had limited income, I was determined I would not allow my mortgage payment to be late. Out of necessity, I found myself making my mortgage payment on the last day of the month. I would pay via MB Financial 's automated phone system and they would take it out of my checking account. Alhought I had paid this way on numerous occasions, MB Financial did not retain my checking account information, which many companies do, and therefore I was required to input the same bank info, checking account number and routing number each month. I paid my mortgage payment via their automated system on XX/XX/2014. However, this particular day I struggled to get to the area on their automated system which allowed me to pay because their system kept asking me to input my loan number repeatedly. It claimed they could not recognize my account. I knew I was inputting the correct number so clearly they were having issues with their phone system. Nevertheless, I ultimately got to the section to where I could make my payment and did, receiving a confirmation number the payment had been accepted. Several days later, I was checking my bank account and notice the payment had not been taken out by MB Financial. I immediately called them to inquire why it had not been taken out and they very demeaning implied it was because I had input the wrong account number and therefore the payment never went through and now I was going to be reported that my payment was 30 days late to the credit bureaus!! I advised them that I had never had a problem with the payment going through before and that on that day I had struggled with their automated system accepting my account information. The representative from MB Financial that I spoke with and subsequently one of their supervisors implied I was lying to them and it was clearly my fault that I input the checking account information wrong and they intended to nothing about it. I told them I went out of my way to unsure their payment was paid in the month it was due and that I could supply them with my bank statement showing the money was there to be extracted, but again they were more intent on being " right '' than doing the right thing and backdated my payment to the date it was actually paid. I subsequent wrote to their CEO asking for his intervention. I received a reply letter their Customer Service group weeks later which again implied I was in the wrong, the 30 day late reporting was going to stand and as far as they were concerned, the case was closed. So, despite me going out of my way to ensure my payment was never late, paying via their automated system for several months without issue and despite the challenges that I encountered that day ( XXXX/XXXX/14 ) with their automated system recognizing my account info, they STILL insist on doing nothing about my issue. Never before nor ever since, in 26 years have I ever been 30 days late paying a mortgage payment, but MB Financial is insistent I was at fault and they refuse to amend my credit report. I am pleading to the CFPB to intervene on my behave. I have no doubt that I am not at fault here and my mortgage rating should reflect never been late. I can provide you with a payment history and my bank statements, showing the funds were available to be taken out. This gross error in reporting on MB Financial 's part has prevented me from refinancing my loan and being rid of them.
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| 10/24/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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XXXX XXXX XXXX is responsible for making my tax payments from my escrow account.
I received a letter from the XXXX County Treasurers office on XX/XX/2018 that my 2nd installment for my property taxes have not been paid ( due early XXXX ). The treasurers office indicated that my house would be included in tax sale XX/XX/XXXX and the payment for the tax installment had to reach their office no later than XX/XX/2018 at XXXX.
I immediately called the bank when I could on XX/XX/XXXX ( was the weekend with a holiday on Monday ) After a lengthy discussion with the Banks Tax department, they assured me they would take care of the situation and send a check to the treasurers office. Okay so I waited.
Fast forward to XX/XX/2018. Now I have 12 days before my house goes on a Tax sale.
I call the XXXX county treasurers office to find out if everything had been taken care of and they said " No, there have been no payments made to my account and no inquiries either ''.
I called MB financial that same day and asked why it hasn't been taken care of and I just got a run around. They mentioned that my payment would be included in a bulk payment and they assured it had already been sent out and so on and so on.
As soon as I got off the phone with XXXX XXXX, I called the Treasurers office to see if a bulk payment had been made or whatnot. They informed me that Bulk payments can not be made at this time and that the Bank knows this. Instead a payment directly for my account is required in situations like this. The payment has to be exact as well and they said it would be rejected if it weren't, but they mentioned that they hadn't received anything anyways from the bank ( rejected pmt, or inquiry ).
After that I called MB right back ( Tax Dept. ) and demanded to talk to a Supervisor, to whom I did. I mentioned to her that I just talked to someone from the Tax department and that they lied about everything they said to me, she assured me that this would be escalated and she even gave me a XXXX tracking number for the payment that would be sent. After being assured that everything would be fine I hung up the phone. I then checked the tracking number and sure enough it was addressed from XXXX TX to XXXX IL ( XXXX county treasurer ). BUT it was a in a pending state as the Label had only been generated and nothing sent just yet.
Ok. I guess it takes a day or two for that to happen so I waited. XX/XX/XXXX and then XX/XX/XXXX,XX/XX/XXXX,XX/XX/XXXX,XX/XX/XXXX, and then XX/XX/XXXX and still nothing had been sent. Now I'm 3 days from the deadline for the payment to reach the treasurers office and 6 days from my house being put up for a Tax Sale.
So I call up the same Supervisor ( XXXX from the XXXX, TX location - MB Tax Dept. ) and once again She assures me that the Payment had been processed and it should go out very soon by the end of the day at the latest.
Okay now it's the next day XX/XX/XXXX, so I check once again and the shipping Label is still the only thing that has been generated and nothing has still shipped. It's now less than 2 days away from the deadline of the payment reaching the office ( Friday ) and the House goes up for sale on XX/XX/XXXX ( Monday ).
The stress that this has caused is insurmountable at this point.
I don't know what to do anymore as I've been pushing this with the Bank for quite some time here and it's as if they want my house to be sold at the tax sale. Considering that I have been giving the bank ample time to correct this during the last few weeks, I haven't had the chance to contact a lawyer. I gave the Bank the benefit of the doubt to my own detriment apparently.
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| 11/06/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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MB Financial maintains two payments were 30 days late.
The following is my dairy of my actions by phone with MB : Noted Credit Score drop from XXXX down to XXXX.
I called MB Call Center to inquire why.
XX/XX/XXXX ( appx ) - I first spoke with XXXX - he said " their system held back a couple of payments because of shortfall of {$1.00} ''. Their system pulled these small shortages from escrow. He indicated our payments never 30 day late. Ever. See attached documents to confirm no 30 day lates. But yet the system accepted our payment. Advised XXXX their online system does not allow the consumer to update contact information, such as phone numbers. He updated our profile from his end.
Called Call Center again XXXX regarding 30 late showing on all 3 credit reports. No resolution offered.
Called XXXX called with XXXX, then transferred to supervisor XXXX - too late in day ( after 5 ), he will talk to his supervisor XXXX.
Said he will call me Monday after XXXX XXXX PST No return call ever received.
XXXX Received formal letter from MB stating XXXX and XXXX will remain 30 days late.
Since no call back received on Monday on XXXX, I called Tues XXXX at XXXX PST on hold waiting for XXXX. He indicated XXXX, XXXX and XXXX are all level 2 supervisors. Should be hearing from them per XXXX today. Emailed proof of payments on XXXX. No return call received.
Confirmed receipt of Proof of Payments on XXXX per XXXX, Called today, XXXX, talked to XXXX and she sent email to her super regarding credit report update.
Called XXXX and spoke with supervisor XXXX. Will dive into previous folks. No resolution offered.
XXXX XXXX called and said super would be calling me tomorrow ( XXXX ). No call received.
XXXX spoke with XXXX ( very rude ) - I asked for his super. Spoke with XXXX XXXX upper level super ) XXXX apologized for XXXX XXXX rude comments. No resolution.
XXXX I called MB and finally talked to VP of call center XXXX. He said he will not assist in resolving this erroneous late pay in XXXX. Said system called one phone number and will not call the secondary on file. MB only uses postal service to send letters. No emails are sent, not even to advise consumers to call into MB Call Center to maintain privacy. I advised MB should use email at least to reach out to consumers to call them. He said he " wasn't going to make any effort to resolve any erroneous 30 day late from MB '', even though we have proof of payments.
XXXX Dispute Letters with supporting docs sent to all 3 Credit Bureaus.
XXXX XXXX took call. She said XXXX will call me. He is above VP XXXX. Our XXXX payment has not posted in their system, even though XXXX has posted. Confirmed address is correct, even though payments are NOT mailed. Only electronic with XXXX.
XXXX spoke with XXXX about XXXX payment still not posting in their system. I sent proof of payment on XXXX and XXXX. She said XXXX will call me today. No call received.
Called back to Call Center - XXXX said payment posted postdated on XXXX. MB having issues with XXXX only, they are aware of their ( MB ) internal issue.
Summary : We don't understand why MB Financial accepted all our timely payments and yet are telling Credit Bureaus we were 30 day late. Documents to support these payments are attached. MB Ledger and our XXXX bank.
|
| 02/07/2017 |
No |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
|
|
I filed a chargeback request for {$2500.00} that was sent for the purchase of goods that were never sent to me. I contacted the bank XXXX XXXX to file the chargeback which I was told would initially be resolved in a few days with the credit back to my account in under 5 business days. After that time elapsed I was told that it would take 10 business days which would have been XXXX XXXX. However when the credit did not present in my account at that date I was told that due to XXXX Day that it would n't be the 10th business day until XXXX XXXX which was incorrect because the bank did not observe XXXX as a bank holiday as I went into the bank that day and not only made a deposit and withdrawal with a teller in the bank they held regular business hours, which is the first violation of XXXX. XXXX On monday I called to inquire about the chargeback to be told that it was denied due to there being a refund given on XXXX XXXX for {$2400.00} ( not the same amount from the same vendor ). I explained that every time I called that if the back office ( that I was not allowed to directly speak to ) had any questions or needed any additional information to contact me, they did not. The reality is that in looking through my account they ASSUMED that because a PAYMENT not a CREDIT was made to my account from the same vendor that it was towards the {$2500.00} however not only are these amounts different which nullifies the argument that a refund was given. I was further told by a supervisor with the bank ( please verify with the recorded calls ) that they were told by the vendor that a refund was still PROCESSING which means it was never sent. I explained that had they simply contacted me as requested I could have explained the total amount paid was {$9600.00} which can be verified in the same account as a cashiers check was made to the same vendor for {$7100.00} in addition to the {$2500.00} which was sent electronically. I have proof to show that another payment was made to me electronically through another source however from the same vendor to settle the balance due, and that the REMAINING amount due was the initial {$2500.00} which was a deposit to be used towards the total balance of the goods. THAT amount has yet to be returned and this is in full violation of Reg E and the fiduciary agreement between myself, MB Financial, and XXXX respectively that dictates how chargebacks are to be handled. This is the equivalent of having multiple orders say for a company like XXXX XXXX for XXXX charges, say : {$300.00}, {$290.00}, {$300.00}, and {$280.00}. If a payment from XXXX XXXX presents itself for say {$280.00} and I file a chargeback for merchandise not received for {$300.00} is it the job of the bank to ASSUME that its a similar amount in a similar span of time so its a refund? That is pure craziness when a person 's monies are concerned and an outright oversight and pure carelessness on behalf of the bank. The same would be if a deposit for say {$50000.00} presented in my account to which I knew I did n't make the deposit nor anyone else, so I assumed there were my funds, should I be punished with potential overdrafts a debt due to the bank to return said funds? Based on the same logic I could simply just assume that monies were mine.
|
| 08/08/2017 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
( Not issuing decline letter in timely matter ) My husband and I had fallen behind with our loan due to unexpected major repairs to home and change in income after home purchase, back in XX/XX/XXXX. We applied for a modification and were approved in XX/XX/XXXX. The documents were received on or about XX/XX/XXXX and due back by XX/XX/XXXX. We sought legal advice to understand the new agreement and return the documents after XX/XX/XXXX but prior to the end of the month. At the time we were not aware that there was a return date for the signed and notarized documents to be returned by XX/XX/XXXX. We made the first payment as per the modified agreement on XX/XX/XXXX. We have since been told that our permanent modification has been declined due to not returning the agreement. The most recent statement received indicates that we have a balance in excess of {$9000.00} in arrears and have not, to date, received a decline per the verbal conversation my spouse had with lender. Also, the payment I sent for XX/XX/XXXX has been posted. Today I called the bank to confirm that the Modification has been declined and requested an official letter. They confirmed that they did receive the modification documents on XX/XX/XXXX. They stated that they spoke with me on XX/XX/XXXX when I called to make my payment and discussed nothing about the due date of the paperwork or even stated that they have been trying to reach me. I was unaware that their were any issues. As I request as much information as possible whenever I call them because nothing is clear. They claim they called my spouse on XX/XX/XXXX and spoke to him. He has no record of this. There was no note as to what they spoke about other than XXXX was planning on returning the document. They gave an extension to XX/XX/XXXX. They claimed to have tried to contact XXXX several times but could not. ( So we were in no way made aware of this or even that it was needed. ) They called XXXX on XX/XX/XXXX when they received the paperwork and told him that it was being declined to the time window expiring. I called on XX/XX/XXXX and requested documentation/ decline letter. I explained why there was a delay and that every time that they have contacted us, we have spoken with them. I also requested a new hardship packet and told them I was meeting with my official HUD counselor later this month. I also gave them my number to contact me if necessary with any questions. She said that it would now become the default contact going forward. I asked if would take 5 months again. She told me they were originally short staffed when first applied. That it why they have been delayed in getting things out to us. It should go much quicker this time. I would like to note that I do not believe they have tried to contact us when they said they have. We have been very attentive/ responsive as well as making the agreed modified payments in a timely matter. We have also adjusted our lifestyle to do everything we can to keep our creditors happy.
|
| 07/19/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
XXXX XXXX /2017 called to order a short sale package informed the customer service rep that I was actively trying to sell my house with a realtor.
XXXX / XXXX /2017 called back to ask for another short sale package never received the first one.
XXXX / XXXX /2017 my realtor and I called in on a conference call because the package received was for a loan modification and I told the CSR that I was unemployed and that we were actively showing the house to sell it. The CSR confirmed that if we sent that package in for a loan modification that the foreclosure would be put on hold to allow us time to process that request in the hopes of securing a buyer.
XXXX / XXXX /2017 loan modification was faxed over 135 pages completed the checklist of documents requested.
XXXX / XXXX /2017 we received a full price offer enough to pay my loan in full. My realtor and I called the foreclosure attorney to make sure that the foreclosure had been put on hold and we were told the house sold to a 3rd party at foreclosure on XXXX / XXXX /2017 XXXX at the law office told us to contact MB Financial Mortgage and let them know we had a full price offer to pay the mortgage in full. We called and XXXX at MB Financial Mortgage verified that the documents for the loan modification were received and they were missing 5 pages so my realtor sent them to her immediately and XXXX confirmed she received them. XXXX proceeded to inform my realtor that she would ask her supervisor to " Reinstate the loan '' and she would send an updated payoff. She informed my realtor that the reinstatement of the mortgage was APPROVED to continue with the sale of the house! An hour later my Realtor had the purchase and sale agreement executed.
The buyer has proceeded with an inspection {$400.00} and Appraisal {$550.00}.
XXXX / XXXX /2017 My realtor called MB Financial Mortgage and spoke to 4 different people over the course of 2 hours and was told that they will not reinstate the mortgage she even spoke to a Vice President of the Mortgage Company and he refused to help also. My Realtor 's attorney and the Mortgage Company 's attorney have both confirmed that they have up to 30 days to rescind the 3rd party sale and reinstate this mortgage so we can pay it off in FULL on XXXX / XXXX /2107.
I am begging you to put this at the top of the list as we are about to lose this buyer. My realtor could face punitive damages for listening to XXXX and MB Financial Mortgage promise to reinstate this mortgage. I appreciate your prompt attention regarding this very urgent matter
|
| 02/24/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I have had multiple servicing issues with MB Financial, mostly with payment submission.
Issues that I have experienced include : 1. Website availability - I have made multiple attempts to make payments, but received errors due to website not working. This has caused multiple sign-on attempts. I do n't understand why the website would not be available during payment due date times ( seems like a way to maximize late payment fees ) 2. Customer Service Wait Times - When I have had payment acceptance issues ( not my fault ), I would call customer service to make the payment. Wait times have normally exceeded 30 - 45 minutes to talk to a customer service representative.
3. XXXX XXXX XXXX - I have had to have my user name re-issued multiple times. This has been caused by system changes and servicer conversions. This has caused payment submission issues. The difficulty in getting my user name took multiple website attempts and calls to customer service.
4. Account Information Validation and Saving - It is common place in today 's payment acceptance world to both save account information to submit payments and have a recurring option to submit payments. MB Financial has neither. Also, when I have submitted account information, they have no validation to insure account information is entered correctly.
5. Bankruptcy Declaration Letters - For each payment I have submitted, I have received information regarding bankruptcy rights and collection of delinquent accounts. I am neither in Bankruptcy ( or have ever filed Bankruptcy ) or delinquent on my account. This has caused a high level of anxiety that they are incorrectly reporting my loan status and treating me as a Bankruptcy account.
6. Incorrect Account Information - MB Financial 's systems have provided incorrect information multiple times. I have used their automated system which has provided inconsistent information with their website. Additionally, I have tried to provide account information on the automated systems and they are unable to authenticate my account. I do not have confidence in their ability to manage my account and the financial transactions I complete.
This servicer has been very unprofessional and needs to improve its processes and procedures to meet basic customer needs. They are definitely operating on a shoe-string budget as evidenced in their technology and customer service. Hopefully they will improve as many other customers in good standing are being treated in an unfair manner and we are paying for this company to service our loan.
|
| 12/31/2018 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I have a joint account with my partner who filed chapter XXXX bankruptcy. I did not. I have been paying faithfully on the account since it was opened. I never missed a payment and have never had a late payment. MB Financial is reporting on my credit reports that the account is closed/charged off and my credit score dropped over 100 points. They started the negative reporting XX/XX/2018 and shut my online pay account off. I called them XX/XX/2018 and spoke with XXXX XXXX who said she will remove the account and stop reporting to the credit bureaus. I said I was fine with that. She also said to email her to have the online account turned back on. Weeks passed and nothing changed. I emailed several times with no response until I contacted MB Financials help desk to check on the status.Then the XXXX XXXX emailed as follows : I am in receipt of an email from MBs Helpdesk.
Per my conversation with you on XX/XX/18, you had called in regarding a credit bureau dispute and to inquire on why your online access has been shut down. The email below is the only one I have received from you. Please note that the credit bureau dispute/request has been submitted, and if honored- you should see the changes in your report once that has been approved and updated.
Unfortunately, we can not reactivate the online account until we stop reporting the bankruptcy. Once I receive the confirmation of same, I can submit a request for online access. In the interim, if you wish to make automatic payments, I have attached a copy of the ACH form that you can return with a copy of the voided check and we can have the ACH turned back on.
Thank you, During our conversation she mentioned nothing about submitting a request ( to whom I don't know ). I have repeatedly emailed with no response, and I have called twice on XX/XX/XXXX and was sent to her voice mail ... no call back.
This is not my issue/bankruptcy and should not be reported on my credit reports. My partner and I have several joint accounts and MB Financial is the only one reporting on " MY '' reports. This is unfair to say the least. It makes no sense to be paying on an account that is reporting closed/charge off and will be on my credit report for 10 years!!! This is creating a financial hardship from the low credit score. I worked hard to build and keep a good score. This is ridiculous.
|
| 11/29/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
On beginning of XXXX, I submitted a complaint to the CFPB ( case # XXXX ) about the no-consulted rise of the mortgage ( Acct # XXXX ) of my house by MB Financial Bank. On XXXX XXXX, we got an answer explaining what the Bank did with the automatic payments I was making. In the answer, the Bank states that wants to work with me to bring current the mortgage account. When I noticed the Bank had answered to my complaint, it was about XXXX XXXX. After reading and reading the letter to understand the numbers, on Monday XXXX, MB Financial put the house in foreclosure status. I called a MB Financial Toll Free number and the operator told me that since the house in Foreclosure, I have to deal with the foreclosure department ( law firm handling the case ). My point here is that it is unfair that when we were that close to fix the problem with the mortgage, now I have to pay the lawyer 's fee. I want the Bank to consider and withdraw those fees from the amount I have to pay. By the way, I have never been reluctant to pay my mortgage. I have been and am willing to pay my mortgage.
The second point here is that I have never received or signed a formal letter telling me that the mortgage was increased.
The Third point is that the house has insurance before MB financial Bank bought XXXX XXXX Bank. The information was in the XXXX XXXX Bank records. I do n't understand why the Bank is insuring the house again and charging it to the escrow. I want MB financial to remove that insurance from the escrow since the house was already had insurance.
The last point I want to mention is about the money that was deposited into the mortgage account that was refunded but never cashed. In the answer letter of the XXXX complaint, it is mentioned that on the following dates was performed a refund by check : Date Amount XX/XX/XXXX2016 {$590.00} XX/XX/XXXX2016 {$1300.00} XX/XX/XXXX2016 {$1300.00} XX/XX/XXXX2016 {$1300.00} Total {$4600.00} I appreciate if MB Financial Bank can add this amount ( {$4600.00} ) to the mortgage account since those checks have never been cashed. In other words, I do n't have that money. That money is in the Bank.
|
| 02/14/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
I have a checking account at MB Financial and on XXXX/XXXX/16, my account became overdrawn. XXXX transactions came through totaling a negative balance of {$27.00}. The bank charged a total of {$110.00} in overdraft fees. I was unaware that I was overdrawn and made a deposit the next day ( XXXX/XXXX/16 ) for {$340.00}. I did not account for the {$110.00} and became overdrawn a few days after that. I received notice in the mail about my first overdrawn occurrence 5 days after the fact, but could not get to the bank until Monday, XXXX/XXXX/16. I immediately initiated a transfer of {$200.00} from another account on XXXX/XXXX/16 and {$180.00} in cash which was deposited XXXX/XXXX/16. The transfer did not show up until XXXX/XXXX/16. The tellers at the branch I opened the account at were not able to help me out and informed me I would have to wait for the branch manager, who was newly hired and in training, until his return on Thursday, XXXX/XXXX/16. I tried to get a hold of the manager via phone Thursday, but no answer. I then went in to the branch in person on Friday, XXXX/XXXX/16. By that time, I had accumulated another {$250.00} in overdraft charges for a grand total of {$360.00}! The manager would only agree to reverse XXXX overdraft fees totaling {$74.00}, however XXXX of the {$37.00} reversals boomeranged and so to date, I have only received XXXX {$37.00} overdraft fee reversal. So I am paying {$340.00} in overdraft fees so this bank could cover {$150.00}... If this was a loan on {$150.00}, and the fees were interest on that loan, I am being charged 225 % in interest! I feel this bank 's policies are deceptive and prohibitive and although I have been banking there for the last several years, once I get this resolved, I will no longer bank at XXXX XXXX. I am currently working XXXX part time jobs, XXXX of which is my XXXX, as I am presently also a XXXX XXXX XXXX. I do the best that I can and try to keep an eye on my accounts and although I was caught off-guard with allowing my account to be overdrawn, I feel this bank is very greedy and their fees are exhorbinent and excessive.
|
| 01/28/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
To Whom It May Concern : My complaint is against this mortgage company : MB Financial, mbmortgage.com, XXXX acct. # XXXX Beginning in 2019 I decided to pay off my mortgage within 5 years. I have a 15 year loan, have paid on it 5 years and I have 10 mores year before I pay it in full. Beginning the month I paid {$2500.00} towards my principal along with my monthly mortgage payment of {$3000.00}. Thus, for the next 5 years I will be paying {$5500.00} each month in order to complete paying off my mortgage in 5 years.
I went to the MB Financial website and made the arrangements described above.
A problem developed when I looked at my bank records and noticed that MB Financial took out the {$5500.00} from my account and also accepted my Bill Pay check of {$3000.00} that I had been making to them for the previous 5 years. I promptly called their office and explained the situation. They stated that I should have stopped payment on my automatic payment of {$3000.00} as their " system '' could not withdraw just the additional {$2500.00} I had stipulated. I told them I understood their explanation, however I explained to them that I had only authorized them to pull out {$2500.00} from my checking account. Their website did not make clear that they would be taking out the {$2500.00} I authorized plus the normal {$3000.00} mortgage payment.
So to resolve the issue I asked them to wire back the extra {$3000.00} they had withdraw, without my authorization. They said they could not, but that they would send me a check sometime soon. Today is XX/XX/XXXXand they still have not refunded me the extra payment. My first call to them was on XX/XX/XXXX. I have made 7 calls so far and still do not have the {$3000.00} they pulled out without my consent. Today, I called to speak to the supervisor, XXXX, and I have yet to get a call back from him.
This " bank '' has pulled out money from my checking account without my approval. In addition, they have not had the decency to refund me the money. I request your assistance in getting they to resolve the issue.
Thank you for your help.
|
| 09/29/2016 |
No |
- Bank account or service
- Savings account
|
|
|
Web |
|
|
On XXXX XXXX, I received a letter from MB Financial Bank that was dated XXXX XXXX. This is relevant because it was time-sensitive. I was given 30 days from That date to respond. The letter was regarding Unclaimed Funds / Property that was due me. They asked for verification of my address and last four digits of my SS #. On Monday XXXX XXXX, I called and spoke with Customer Service, as well as a woman IN the XXXX department where the letter originated. I was assured that upon receipt of verification of my information and copy of State ID, that I would indeed be sent the check. I sent all info in the envelope They provided with their address including Dept. name XXXX. I know it was received. I called this morning to inquire. They would not speak to me, but Through Customer service, Denied they had even heard of me. The information I sent also included my phone #, e-mail address, and foolishly, a copy of my SS card .Customer service said they would " call me ''. I was ON the phone! why would they not only deny knowing anything about the letter, but not have the courtesy to speak to me. Tomorrow will be 30 days from the date of MB 's letter. I do n't want them claiming I did not respond in time. And shared this concern with the customer service woman., who assured me she would make sure that would not happen. She seemed as baffled as I am. In my conversation with the woman in XXXX on XXXX XXXX, they even told me where, locally, I could pick up the money. It had been sent, along with other deposits to a local Check Cashing store. Before I sent the information, I brought the letter to the store. They said the check was returned quite some time ago, and the bank should send it to me. In MB 's letter, was also included the ck. #. THEY contacted me, so why now are they denying all of this.?
|
| 07/11/2017 |
No |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
2 years ago, we had water damage. The insurance dropped us and we had about a month to fix the house so we can get a new policy before the insurance expired. The old insurance paid for the claim BUT my bank didnt want to release any funds to me so I can fix the house. I used my own money and loan some money so I can fix the damage in my house. The mortgage company didnt want to release funds so I can finish the work and get new insurance. The new insurance wanted to see that the damage was fixed before they can insured me, which took 4 more days from the day of the cancelation. I was stuck with having no money to fix and the time I needed to get insurance. I spoke to XXXX at the bank many times, he told me to XXXX XXXX and it is his rules and if I want to get funds, I needed to finish the houseI had no money! I explain to him that without releasing funds I can not finish the work.well he said it my problem. NOW, 2 years down the road the bank is trying to bully me to pay insurance worth {$8900.00} that I dont need or want. After back and forth they now reduce it to the 4-5 days that I didnt have insurance due to them holding my insurance money. They did that on purpose as XXXX said he will teach me a lesson. Because of them not releasing MY FOUNDS it took me 4 more days to finish the work so the new insurance see that its all fix and I can get a new insurance. This mortgage MB Financial is something else, the worse mortgage company I ever had. Unfortunately there is no one to talk to about this and I understand they have the right to go into my impounded account and take the claimed insurance. I dont authorize them to do this! I want to take them to court if they will charge me. This is crazy!! They want to charge me for 4 days of insurance from 2 years ago.
|
| 12/07/2017 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
This is the second time that I have submitted an online payment through XXXX XXXX XXXX 's online web servicing and it has not been processed properly. Each time, I enter the system, enter my payment information using a check and am given confirmation that my payment has been submitted and processed. This confirmation is given through verification of information, a confirmation number at the end of the submission, and a paper letter in the mail notifying of the payment processing. In this case, I submitted my payment for XX/XX/XXXX and received all of the above. I went into the system to make my XX/XX/XXXX payment and was notified that my mortgage was 30+ days late. When looking at my loan history, it shows that the payment I made was reversed three days after my submission, however, I was neither notified by phone, email, or the system. When I called, they told me that I " must have made an error '' entering my information. When asked how it would take my payment information if it was inaccurate I got no response. When asked how and why I got confirmation numbers, they could not respond. This is the SECOND time that this has happened to me -- the first time they gave me a " grace '' and removed the late payment. Their customer service is well below par and service employees continue to " pass the buck '' and say that there is nothing they can do. I 'm frustrated that I can not trust the process that I 'm supposed to use to make payments and know that I am not the only person they are blaming a poor payment processing system on by charging late fees and negative credit reporting. This is not a way to protect customers who are trying to make their payments on-time -- taking several days to " reverse '' payments without notification.
|
| 09/11/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
Complaint # XXXX should not have been closed just because XXXX XXXX responded refusing to do anything. In XXXX I received an escrow surplus of {$1500.00} with a form ( attached to original complaint ) to add more to the escrow acct to cover any increases in taxes and insurance. I returned this form with a check for {$500.00} in XXXX. I was notified in XXXX that my XXXX payment was being increased {$20.00} to cover an increase in taxes. I complained to MB and they ignored me. I complained to CFPB and you have apparently accepted MB 's response. On or around XX/XX/XXXX, MB Customer Service Director, XXXX, called me and admitted they had more than sufficient funds in my escrow acct to cover the increase but refused to analyze the escrow acct and adjust the payment. Yesterday I discovered that my monthly mortgage auto draft to XXXX XXXX had not drafted and was several days late. I called MB found that XXXX had cancelled my auto draft payment. I had no knowledge and received no notice of this cancellation. This is clearly retaliation and could have damaged my credit. I immediately requested the ach be re-instated and that someone higher than XXXX call me. This is abusive behavior by XXXX XXXX. It makes no sense to refund escrow funds greater than the increase in taxes and insurance. Please stop this and allow mortgage holders on fixed income to keep their payments down. Why does MB deposit funds to the escrow account to cover increases in taxes and insurance yet does not apply those funds for the stated purpose. MB has both deposited my {$500.00} check to my escrow acct and collects {$20.00} a month more each payment to cover increased taxes. How is this acceptable?
|
| 10/25/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
My mortgage company did not pay the flood insurance out of escrow as it had been set up. As such I had to pay my flood insurance and submit verification or lender insurance would be secured. I obtained insurance in XXXX, submitted proof in XXXX, XXXX and twice in XXXX. The insurance was not verified so I had to pay an extra {$500.00} to cover the lender procured insurance. I submitted my normal payment, plus XXXX as I always do to pay my mortgage of quicker, but the lender refused to process it since it did not cover the full cost of the extra insurance.
MB financial blackmailed me into paying for insurance that was not needed, since I had already sent in proof 4 times for valid flood insurance, and was way over priced ( normal insurance is XXXX a year and their insurance is XXXX a month ). They offered a refund of course but if i did not pay the full amount XXXX before the end of the month, even though they had my proof of insurance, they were going to start charging late fees and of course report to the credit bureaus.
I had paid XXXX but they refused to process until I paid the extra XXXX over the phone. They could not process a partial payment of XXXX, but would process a partial payment of XXXX and then apply the other payment.
This can not be proper. To procure self insurance at an absurd rate and force someone to pay, even after proof of insurance was submitted multiple times. The threat of piling up late fees on top of attacking my credit is absurd and hopefully illegal. Thank XXXX I have the resources to pay, wait for a refund but if not they would have intentionally attacked my financial well being over their mistakes.
|
| 10/15/2016 |
No |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Web |
Servicemember |
|
XXXX complaints against MB Financial Bank : 1. Despite the correct trial debit and credit transactions designed to establish ownership and permission which have been processed at MBFB from both XXXX XXXX Bank and the University XXXX XXXX, XXXX has failed to process the subsequent transfer requests made by me from those XXXX banks for funds residing in my account at MBFB. This has caused bills to be missed. They have failed to provide the contracted services and caused me financial harm wrt late fees and penalties which resulted from their failure to transfer the requested funds.
2. Despite assurances on at least three occasions that my new MBFB ATM card would function exactly as did my XXXX XXXX XXXX ATM did prior to the bank being acquired by MBFB, it does not. MBFB fraudulently claims that there is no service fee to use their new ATM card at overseas locations. This is a lie. They do not indicate any fee, but they do not provide the current bank exchange rate when withdrawing money in local currency from overseas ATM 's. The acquired bank ATM card provided the actual current bank rate of exchange for all ATM transactions overseas for over 20 years. MBFB practices amount to a fee for such transactions. For the XXXX transactions I have made in XXXX, XXXX XXXX, and XXXX, this has amounted to a transaction fee of between XXXX and XXXX %. They are lying about this fee, stating that they do not charge one. It is fraudulent because they hide the fee in the exchange rate used for the transaction.
These practices remind one of the type of moral XXXX prevalent at XXXX XXXX. Please take action to correct this criminal activity.
|
| 03/20/2018 |
No |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My primary residence ( XXXX XXXX XXXX XXXX, GA ) flooded with Hurricane Irma on XX/XX/XXXX. I have a mortgage on this property with MB FInancial Bank ( loan XXXX ). Until this time, i have never missed any payments and have stellar credit.
After the flood, I contacted my bank to let them know of the damage and was told that per FEMA ( or FHA rules? ) I was entitled to an automatic forbearance period of 3 months. I was told to not make a payment and that I would receive additional paperwork on next steps. I made my XX/XX/XXXX Payment, but did not make a payment in XX/XX/XXXX or XX/XX/XXXX. I Then made my XX/XX/XXXX payment - and all payments since.
Since this time I have had NUMEROUS conversations with the bank about the process of the forbearance and what becomes of my loan going forward. In XX/XX/XXXX, I was given various options for making payment and OPTED for the option of extending my loan by 2 payments at the end of the loan period. Since then NOTHING has happened and I have never gotten any confirmation of the loan modification. I have called and called the bank, but have always been told that it was " in the works ''.
Today ( XX/XX/XXXX ), I received paperwork from the bank and the option described above was NOT given to me. The bank basically just needs me to catch up on my payments by XX/XX/XXXX else they will proceed with foreclosure.
I need help with dealing with this issue and getting the forbearance treatment that I was promised - and is mandated thru FEMA / FHA.
|
| 11/03/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
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I am trying to refinance my mortgage and noticed that mb financial incorrectly had that my XX/XX/XXXX payment was 30 days late.. I called up to mbfinancial to inquire and their customer service personnel advised me that I was not 30 days late.. they requested that I send report showing 30 days late to them via email, which I did. They advised me that it could take 30 days to investigate at which time they would let me know something in the mail. I waited the 30 days and received letter stating that the XX/XX/XXXX payment was not late and would be removed from my credit report. I than checked my credit again and now they have that my XX/XX/XXXX payment was 30 days late.. which it was not also. I called customer service again and inquired why it was showing that my mb financial payment was 30 days late for XX/XX/XXXX they advised that it was not 30 days late for XX/XX/XXXX. They again requested that I send them a copy of my report showing that XXXX payment was 30 days late, which I did again. They said again that it will take 30 days to investigate after which time they will mail me a letter in the mail with the results of their investigation. It was still XX/XX/XXXX when I called them and they advised that there was no way that it could be 30 days late. This bank is continuously showing me 30 days late in error and having me email them my report and waiting an additional 30 days to get results.
I have to continuously wait during this time before I can refinance my loan.
|
| 09/29/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
This is regarding MB Financial and difficulties with their wire transfer service. I have relocated to XXXX, OH and closing on a home X/XX/17. I was told that the only way to wire transfer is to do this in person, which required me to fly from XXXX to XXXX for a wire transfer. This would not put me back into XXXX until after the closing time. Bank agreed to transfer funds from my account to my son 's account who lives in XXXX. They promised that the funds would be immediately available. My son went into the XXXX branch morning of X/XX/17 who received confirmation of the wire transfer from his account to the title company. This occurred prior to XXXX am on X/XX/17. As of XXXX pm, the money was not received by the title company. I called MB and they could not find record of the request. They then advised that their wire transfer system was down. Then they said they could not find these funds ( {$150000.00} )!! We finally got the XXXX branch on the phone who said he withheld the wire transfer until he could reach me ( I never received a call and the numbers that he called were not the number my son provided to him ). He then said he would execute the wire transfer immediately and call me back within 10 minutes. 15 minutes later and no wire transfer ... says he needs management approval and management is not available. I have made countless calls to elevate and get this resolved with runaround constantly and it is still unresolved. I will now not get my house.
|
| 03/15/2017 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Web |
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I visited the MB branch in XXXX on XXXX and XXXX XXXX on Monday, XX/XX/2017. I am a XXXX representing a XXXX and I needed to go there to deposit money for the XXXX XXXX XXXX XXXX. The XXXX has a partnership with MB Financial Bank to assist with our counting and depositing of coins, dollars and checks from my XXXX. However, my experience was not pleasant. In particular, I had interactions with XXXX XXXX & XXXX XXXX, two of the tellers at the aforementioned location. Here is what I experienced with these two individuals : 1. Neither employee claimed to have any knowledge of said partnership with my charity. Furthermore, they did not make any attempt to familiarize themselves with my situation. 2. I asked them for a cart to transport the 30+ boxes of coins from the trunk of my car. They reported that they did not have any such cart/dolly. 3. I asked them to help me transport the boxes then ; they said 'no. ' They told me I had to carry the boxes " one by one '' from my vehicle. 4. I was denied access to their coin counting machine. 5. There are no phone numbers for individual bank branches ; let alone specific employees. 6. My overall experience was that these particular employees were rude, unprofessional, and made no attempt to accommodate me. Very disappointing & disturbing to be treated this way ; my only purpose to frequent their establishment was for the purpose of charity & I was not helped at all.
|
| 02/07/2019 |
Yes |
- Debt collection
- Mortgage debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
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Mb Financial has been contacting me on my delinquent mortgage payments since XX/XX/XXXX. I had received call several times and asked to speak to someone to lower my payments and pay off amount due. I was told can not do and have to fill out Hardship Package. I had to wait 7-10 business days to get. I received around XX/XX/XXXX. I needed to provide tax forms, month pay stubs, fill out the package and send it back. I sent out package about XX/XX/XXXX. It took several days to receive. I was told by XXXX that my account would be looked over and that i would be contacted. No phone calls were made to me. I waited 5 days. I called back. I was then told that it was incomplete and that 3 pages didn't get retrieved. I reprinted the paperwork, and emailed to XXXX default at Mb financial on the XXXX of XXXX. I was marked completed when i called back by XXXX again. She told me i had to wait 2 more weeks for a judgement. It was then sent to XXXXXXXX XXXX XXXX XXXXXXXX lawyer 's office to assess fines and fees. I am simply trying to pay the amount. I asked for a statement and was told i have to wait 2 more weeks to get the email by XXXX. I was then told to call Mb financial for help. I called them they told me that it was out to the Lawyers office again. I just want to resolve, get amount. Pay and lower.
|
| 02/07/2018 |
No |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Closing an account
- Fees charged for closing account
|
|
Web |
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On XX/XX/2017 I transferred an IRA account from MB financial to XXXX XXXX prior to its maturity. The amount of the IRA was {$16000.00} however MB financial only transferred {$15000.00}. They said the difference was due to an early withdrawal penalty. The account was only paying 0.399 % APR at the time and the Truth in Savings statement provided when I initially opened the account has no mention of early withdrawal fees. The interest accrued at that point was {$32.00}. The penalty they charged was against my principal and interest in the amount of {$560.00}. I argued that : I was over XXXX years old and should be able to withdraw at anytime and the the original Truth in Savings information I had no early withdrawal fees. They said that that had been changed since my original opening of the account. Additionally prior to transferring the account to XXXX XXXX I checked there website for early withdrawal fees and none were listed. I faxed an original of the Truth in Savings document to them but was ignored. I can't believe they can get away with this practice?
Additionally I received an end of the year statement stating that they distributed a full {$16000.00} from my account. They did not. Not sure how they are rectifying there books but this is fraudulent I received only {$15000.00}
|
| 05/28/2016 |
No |
|
- Settlement process and costs
|
|
Web |
Older American, Servicemember |
|
MB Financial Bank has sent us several Closing Disclosures with many errors involving closing costs and amount of the loan ( VA ). We contacted our Loan Officer and asked for corrections. She has said, " Oh do n't worry about it! '' This has gone back and forth several times, mainly because MB Financial & the Loan Officer did not want to rewrite the loan. They finally conceded that there was misappropriation of funds and now rewriting the loan. We have yet to see the Closing Disclosure and even so, we were told the closing on the home will be this Friday, XXXX XXXX, 2016.
We have lost trust in the Loan Officer and MB Financial. We also feel pressured by the Loan Officer, the Realtor and MB Financial. [ We were told that if we opened the email ( secure document ) from MB Financial, we were giving consent for the Closing Disclosure. ] Can you help us look at the Closing Disclosure without giving our consent?
We feel we would like to use another financial institution and have already started this process. We do not want to use MB Financial due to all these problems.
The Loan Officer is not happy and neither the Realtor ( whom recommended the Loan Officer ). The Seller ( s ) are unhappy due to this delay. It is a mess, but not our fault!
Thank you, XXXX
|
| 11/10/2017 |
Yes |
- Payday loan, title loan, or personal loan
- Title loan
|
- Problem with the payoff process at the end of the loan
|
|
Web |
Older American |
|
This summer in XXXX, N.C. I purchased a new motorcycle from " XXXX XXXX XXXX XXXX " and used their recommended lender ( instead of my XXXX Bank, where I use to live ) to speed up the closing process.
The bank I used was MB Financial Bank, XXXX XXXX XXXX XXXX, XXXX IL, XXXX. XXXX XXXX. My loan number is XXXX. My last four SS digits are XXXX. I reside in XXXX, N.C.
In attempts to transfer this loan to my bank, XXXX XXXX XXXX XXXX, I was told by MB 's customer service that I am not allowed to obtain even a COPY of my title until the loan is paid off. Further, if I wanted an email with my 10 day payoff it was necessary to make a written, signed request via fax.
I made this written signed and faxed request ( Which I view as unnecessary ) and have not got a response 24 hours later. XXXXXXXX XXXX ( and all banks ) will not write a loan unless they have a copt of the title.
As you can see, MB is doing everything in their power to prevent customers from pulling their loans to another bank. This is harassment and predatory and does not reflect standard and customary banking practices.
I am further writing the Federal Reserve, State 's Attorney General 's office and my N.C. Motorcycle dealer to advise them of the people they are dealing with.
|
| 03/02/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XXXX XXXX, I went on XXXX to inquire about current interest rates on a new home purchase. I selected that I did NOT want to receive marketing solicitation and have my contact information shared. Despite this, I received an inundation of marketing phone calls and emails from lenders for the following 3 days, including on Sunday, at all hours of the day and night. I asked each of the callers to remove me from their call list and completed unsubscribe requests for all emails on the XXXX. I submitted the opt-out link directly on XXXX on the XXXX. All marketers abided by privacy with the exception of ONE : a XXXX XXXX from XXXX XXXX XXXX, XXXX # XXXX. There is no unsubscribe link on his email, so I replied directly to him asking to UNSUBSCRIBE in no uncertain terms. I have received emails from him every single day since XXXX XXXX, now totaling 4 emails, and to each I have asked to unsubscribe, including most recently advising him if I was not removed from his marketing list that I would contact CFPB. He continues to send me these annoying emails after I have opted out and asked him directly to stop contacting me.
|
| 06/18/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Shameful business practices and customer service. For the past six months I have been trying to pay my mortgage on time and within their grace period, and every month their website mortgage login system is not functioning. When I call them or email them to correct the issue ( XX/XX/XXXX and XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX, XX/XX/XXXX ) they claim they are updating their website. Paying through there automated phone system is just as bad as it does not register the account number that I input over the phone. All of this has resulted in late fee charges of over {$80.00} that are a result of their systems! With no appeal or arbitration system in place, they expect me to pay the late fees without question. With no information as to how and when they will fix the issue, I remain in constant fear they will continue to add late fees without justification. More than 30 other MB Financial customers have experienced similar problems with their customer service and practices as you can see by the link. ( XXXX XXXX XXXX XXXX ). Thank you for taking the time to review my claim.
|
| 01/29/2019 |
No |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
This is a follow up to complaint # XXXX.
MB is simply not telling the truth in their denial of the {$350.00}. Their initial excuse for denying me the bonus was that a Tax Identification Number was needed to open the account. When I pointed out that no such requirement was in the promotion, they then changed their excuse to the one provided in the above Complaint.
The newest, and incorrect, excuse is that I previously received a bonus in XX/XX/XXXX on a personal checking account and therefore was not eligible for the bonus on the business checking account.
MB 's own records will reveal that I received BOTH a personal checking bonus AND business checking bonus in XX/XX/XXXX. Therefore, the most recent excuse is simply a knowingly false representation of their own agreement and prior practice.
The fact is that MB has paid numerous people two checking bonuses in the same year ( personal and business ) and they must honor not only their previous practice but the language and spirit of their offer.
|
| 09/13/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I had a mortgage with XXXX, which was acquired by MB Financial Bank shortly after. My wife and I purchased another house closer to work some time later, but we continued to pay our escrow mortgage on the first house until we could sell it. Fast forward 2 years and we have found a buyer for our first property, but to our dismay, it had been burglarized one weekend. I called our insurance company ( after the police of course ) to start a claim, only to find that we did n't have insurance any more with them because the account had been closed " due to non-payment ''. I called MB Financial and they said that the insurance was dropped without a reason so they decided to take insurance out on the house themselves ( I still do n't know the name of this provider ) but of course, the plan did n't include personal property coverage like the insurance I had purchased. Anyway, long story short, I am out {$7000.00} due to this burglary ( they took all of our appliances ) and I see no hope of getting it back ...
|
| 11/21/2017 |
No |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I used my card to make a purchase at XXXX XXXX on XXXX and the transaction went through. I forget something and went back to purchase another item and the transaction was declined. My wife used her card ( joint checking ) and was also declined. There was over {$1000.00} in excess funds in the account. I received a voicemail on the morning of XXXX saying my card was flagged for a fraud alert and placed on hold. I called, verified the transactions and was told that the hold was lifted. Went to lunch 5 hours later on XXXX and was once again declined. Call the bank and was told that there was still a hold on the card that should have been lifted based on my my earlier interaction with them. They can not tell me what triggered the fraud alert and am subjected to being humiliated in of strangers and co-workers when my card gets declined when " MY '' funds are unavailable to me. This is at least the XXXX or XXXX time that this has occurred to either my wife or myself.
|
| 10/01/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
|
|
I paid XX/XX/XXXX payment on XX/XX/XXXX and was delivered on XX/XX/XXXX transaction number XXXX and I paid XXXX payment on XX/XX/XXXX transaction XXXX and was delivered on XX/XX/XXXXXX/XX/XXXX according to XXXX. I paid {$140.00} both times to MB Financial electronic bill pay thru my XXXX checking accounts. Both payments have been paid out according to XXXX records and MB Financial can not find the funds. Because of this my XX/XX/XXXX payment that was due on the first is now late and missing. I sent over proof of payments as well as my bank statements to prove that the funds were in fact paid out and they are not locating the funds and told me I should resend the money that is lost otherwise payment will be late. This is not the first time something like this has happened with MB Financial. 2 years ago the payments were on auto-pay and they for some reason stopped pulling the money straight out of my account with out notice.
|
| 03/16/2019 |
No |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
Unauthorized withdrawals of over {$30000.00}. XXXX XXXX XXXX was notified, but nothing was done to resolve issue from XX/XX/XXXX to XX/XX/XXXX. A XXXX County Sheriff 's, XXXX, IL, report was filed, XX/XX/XXXX. It was determined that I was a victim of Identity Theft after a second Bank Account, MB Financial was also breached and over {$30000.00} of unauthorized withdrawals happened again in XXXX. Another XXXX County Sheriff 's Report was filed XX/XX/XXXX, and XXXX XXXX, XXXX County Sheriff Investigator is currently investigating along with XXXX County Sheriff as of XX/XX/XXXX.
XXXX XXXX XXXX, XXXX, IL was notified repeatedly and instead of correcting the situation, they asked that I not come back to the bank. So after Depositing approximately {$61000.00} in XX/XX/XXXX after selling my condo, Mb Financial closed my bank account in XX/XX/XXXX and handed me {$660.00}.
|
| 04/02/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
|
|
Web |
|
|
In late XX/XX/XXXX we used XXXX XXXX to find a competitive offer. We were subsequently contacted by XXXX XXXX of XXXX XXXX XXXX XXXX with an offer to borrow at 3.875 %. We submitted the requested personal/financial info on XX/XX/XXXX and were soon notified that the loan was approved. Fast forward 2 months to mid-late XX/XX/XXXXafter much follow upon our part and we're asked to sign closing docs at a significantly higher rate that we only happened to notice in reviewing the docs closely. I REPEAT, NO PERSON EVER COMMUNICATED AN ADJUSTMENT TO THE ORIGINAL TERMS yet we were told to sign and return electronic signatures.
I brought this to the attention of MB senior mgmt and after more than a week their best offer was for me to pay additional $ to buy down on a rate higher than my current mortgage.
This is not acceptable to me and I request a better compromise.
|
| 08/15/2018 |
Yes |
|
|
|
Web |
Servicemember |
|
My husband and I closed on our home in XX/XX/2017 with MB Financial via XXXX XXXX. My original mortgage payment, including taxes and insurance was approx {$750.00} ( {$510.00} for principle and interest and {$240.00} for escrow ). I've just received an ANNUAL ESCROW ACCOUNT DISCLOSURE STATEMENT ( attached ) that changes my payment to {$940.00} reflecting the original principle amount of {$510.00}, a slight increase in taxes and insurance amounting to {$260.00} and {$160.00} of escrow shortage. I'm told that that {$160.00} * 12 months reflects a shortage of {$1900.00} in my escrow account as escrow is paid in arrears. What I was not informed of is that there is a minimum dollar amount to be kept in escrow. It's my understanding that the bank not collecting enough monies at closing is the problem, a problem that I certainly shouldn't be responsible for.
|
| 08/10/2017 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
Back in XXXX of 2017 I was denied XXXX XXXX XXXXXXXX so lost 6 weeks of pay. MB Financial said I could modify my mortgage to a 30 year mortgage. No one returns my calls. I have left over 5 messages since X/XX/17 including another one today X/XX/17. I work in the financial industry & it should only take 30 days at most to modify a mortgage. I am getting the run around & continue to rack up fees because they do n't call me back nor have started the next steps to modify my mortgage. They give me fake phone numbers too. I have names & direct phone numbers in their loss mitigation department & either it rings and rings or numbers not in service. I do n't want to lose my home. I 've been a single XXXX mother for 17 years. No one calls me back or has started the mortgage modification process. Please help me.
|
| 08/25/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I applied and received a mortgage from MB Financial in XX/XX/2017. I usually make extra payments to payoff my mortgage sooner. I have made several payments to principal on line on the bank '' s website. 4 of the the payments made have been mis-applied. I have had to contact them to reverse those payments and re-apply correctly. Each time they admit that they need to correct the processing method on their website, that they have been having problems with this. They have not done that yet. As a result, I am paying extra interest on my mortgage. I am a semi retired senior who worked in the XXXX XXXX for over 22 yrs. Including working for the XXXX. I would like for the Consumer Financial Protection Bureau perform an investigation as to why they are applying payments incorrectly.
|
| 10/08/2016 |
No |
- Bank account or service
- Savings account
|
- Problems caused by my funds being low
|
|
Web |
Older American |
|
Family account was established XX/XX/XXXX for those family members who were not able to pay full prices for all future family reunions. So XX/XX/XXXX after the markets fell, and we could not go on family reunion trips regularly, I ask the bank what amount was need to keep account open. Myself being the treasurer of the family club fund left {$290.00} the amount I was told in the MB Financial Bank in XXXX XXXX IL. In between that time my sister XXXX XXXX whom was the name on the account had moved, there was no mail forwarded to new address from old address so, long story short they deducted all funds over the course of the five years. Now present day we went to go close out the account was told we ca n't get any of our money back.
|
| 08/20/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
XXXX XXXX mailed excess escrow funds of {$1500.00} to me in late XX/XX/2018 then increased my PITI payment from {$1200.00} to {$1200.00}. On XX/XX/XXXX I returned THEIR FORM, attached with a {$500.00} check which they cashed to cover the anticipated increase X 2.5. On XX/XX/XXXX I wrote XXXX XXXX another letter stating XXXX XXXX does not have my permission to debit more than the prior amt of {$1200.00} from my checking as they have more than enough money in escrow to cover taxes and insurance. They refuse and continue to debit {$1200.00} per month. They claim that I am trying to prepay my T & I and that they are trying to prevent any shortage. Every PITI payment they collect is PREPAYING the T & I and there is no shortage!
|
| 07/21/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
MB Finanical has lost requests to take off my PMI, after this was lost the fee to assess my current mortgage value increased. After I paid the new fee after being told that my LTV % was XXXX, they then told me that my LTV increased to XXXX %. Missed payments, solid history my PMI is n't going to be removed because they say that my LTV is at XXXX % When speaking to the bank they were unable to bring up my full records and told me that I would hear back from a manager, that has not happened. They have not been able to tell me why this as occurred and continue to receive my payments with the PMI on them. Due to this they have been able to continue to receive PMI payments when they are no longer applicable. This feels like fraud.
|
| 04/08/2016 |
No |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I have a mortgage with MB Financial. I paid the amount shown on the coupon that I received from MB Financial. They received the payment on time and cashed the check. However, MB Financial stated that the payment was short as the escrow amount was by about {$18.00} due to a change in the escrow amount. MB Financial does not send statement ( by mail or electronically ). So, there is no way, other than the coupon, to determine the payment amount. When I was notified about the shortfall, I simply paid the difference over the phone. However, the problem is that MB Financial reported a 30-day late pay to the credit bureaus. My credit score dropped by XXXX points and I am unable to refinance a loan. MB Financial refuses to help.
|
| 06/27/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
We were notified in XXXX that we were in danger of facing foreclosure and that we had to act on the Act 91 Notice that they forwarded to us on XX/XX/2018. We contacted XXXX XXXX XXXX to help us complete a HEMAP application and complete the Hardship Package we were sent. Since then with the assistance of XXXX, HUD/FHA and NACA we have submitted 5 Hardship Applications all of which except for the very last one submitted yesterday have be summarily rejected for one flaw or another. We have been served Foreclosure Notice and are afraid that while we are in the process of waiting for a response from the Mortgage Company regarding our latest RMA/Hardship Application that our house will be sold out from under us.
|
| 10/24/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I had a mortgage loan with XXXX XXXX Mortgage bank. The monthly amount I have to pay was {$1300.00}. This is made automatically every month. This bank was bought by MB Financial Bank on 2014. This bank raised my monthly payments to almost {$1500.00} without consulting or asking me about it. Even though I have make automatic payments every month, MB Financial is saying my amount due is about {$9000.00}. As you can imagine, the bank is not considering my monthly payment, so what are they doing with the money is deposited automatically?
It is my primary residence and I am afraid of loosing my home.
I tried to work with another bank to change my lender but they denied because the debt with MB Financial.
|
| 07/17/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
MB financial has repeatedly, erroneously and continually escrows our insurance premium in explicit contradiction to our closing documents and agreements and are acknowledged by their letter dated XXXX XXXX, XXXX. Their records will reflect that we have always paid our insurance premiums separately from our mortgage. Between XXXX XXXX and today, MB financial has received, reviewed and corrected their error multiple times, only to revisit the problem again and again ; escrowing, returning and again encumbering our loan to MB financial 's fiduciary gain. This has additionally cost us valuable time and money. As such MB financial is in material breach of contract and unlawful fiduciary gain.
|
| 06/04/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I sent every month a check to you guys towards a payment for my account now I sent out a payment on XX/XX/XXXX as usual now I got a note from XXXX XXXX XXXX that they will close my account so what happened was that by the time the check was cashed by you my XXXX XXXX XXXX account was closed so you were not able to deposit this check now I didnt know about this until the following month so I thought I sent out my check and I thought that everything was fine so now the following month I figure out about it and I right away send out a check to you but that was to late if I remember correctly it was 1 day after the 30 days that you guys received my check
|
| 07/19/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I paid my XXXX mortgage payment on XX/XX/2018 at a MB Financial branch. The statement generated on XX/XX/18 reflected the XXXX payment as not received. I called and talked to a customer service rep who stated there must have been a delay in processing. I have received several automated calls from MB Financial stating my XXXX mortgage payment was not received and my XXXX payment is late. I paid XXXX 's payment on XX/XX/18 at a MB Financial Branch. I have both of those receipts along with my cancelled checks reflecting both payments were made on time. This has been an on going issue with MB Financial and their payment processing delays.
|
| 11/12/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
In XX/XX/2018, I opened an account with MB Financial. At the time, MB was offering a {$250.00} bonus that would be available after 90 days. At this point, the 90 days has surpassed and the funds have not been dispersed. When speaking with one of the relationship bankers, I was informed last month that I was on an approved list. However, the approval amount was only for {$150.00} which is not what I was originally told. After several visits to the bank branch it was explained to me that someone would look into this and then follow up with a phone call. I have yet to receive a call from the bank branch regarding this situation.
|
| 11/29/2017 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Company closed your account
|
|
Web |
Servicemember |
|
XX/XX/XXXX XXXX XXXX XXXX, XXXX, Bank employee XXXX XXXX Stated that my savings account was closed preventing me from making a deposit into my savings account. XXXX XXXX XXXX, XXXX, Never answered the Certified letter sent and received by VP XXXX XXXX that was sent to him, due the meeting with myself and two witnesses which was present at the meeting thats willing to testify concerning XXXX XXXX XXXX, IL ; XXXX XXXX XXXX, Check # XXXX, XXXX, IL., Legitimate, Certified, XXXX, Act ; copies! XXXX ; Demand applies, my name is indicated by XXXX XXXX XXXX , XXXX, causing Fraud Upon the Courts/ Aid & Abetting! Coverup are a Crime!
|
| 02/09/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
My roof got damaged by wind. XXXX XXXX insurance issued a check to me to replace the roof. The check needs mortgage company MB Financial endorsement. I sent the check to them and MB Financial deposit check on XX/XX/2015. I submitted all required document to MB Financial XXXX/XXXX/2015. MB Financial still hold the check. Without their check I can not hire roof contractor to fix my roof. XXXX XXXX has already approved and paid the check. But the XXXX XXXX check is still holding by MB Financial for more than 6 weeks.
I need MB Financial to send me the check as soon as possible to fix my damaged roof.
|
| 10/26/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I applied for the Illinois Hardest Hit Fund program and my file was sent to my mortgage lender, MB FINANCIAL on XX/XX/2018.
My Hardest Hit Fund application will not be reviewed until they receive a response from MB FINANCIAL. The Hardest Hit Fund program has informed me they have repeatedly sent requests to MB FINANCIAL and they are failing to respond to their request, which thus makes me unable to go further in the process.
It will be 3 MONTHS now without a response from MB FINANCIAL. This is unacceptable and I want them to reply so I can receive assistance from the Illinois Hardest Hit FUnd.
|
| 12/09/2017 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
( XXXX ) XXXX XXXX XXXX from XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX from XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, IL XXXX ( XXXX ) XXXX ( XXXX ) XXXX XXXX SERVICES XXXX XXXX, XXXX XXXX XXXX, XXXX Auto Financing Companies XXXX XXXX XXXX XXXX, OH XXXX ( XXXX ) XXXX I went in and looked at bikes the salesman said they we NOT running any Hard Inquires. He lied XXXX these inquires showed up. He said I was in the system from before so no need to run the hard Inquire. Id like to have them removed please and I give you the permission to assist me to resolve this, and give access to my info
|
| 09/22/2017 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
An international wire payment of XXXX {$240.00} ( Reference Number : XXXX ) was sent on XXXX XXXX, XXXX, through XXXX Bank, XXXX, XXXX to credit : XXXX XXXX XXXX XXXX, XXXX XXXX, IL XXXX, against their proforma invoice # XXXX dated XXXX XXXX XXXX.
through their Bank : XXXX XXXX Bank, NA XXXX XXXX XXXX XXXX, IL XXXX A Wire fee of XXXX XXXX was paid in addition to the XXXX {$240.00} payment.
XXXX XXXX Bank deducted a further XXXX {$20.00} from the vendor, which was then billed to us by XXXX XXXX Invoice # : XXXX dated XXXX XXXX XXXX for XXXX {$30.00} )
|
| 05/14/2016 |
No |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
mb financial reported 2 times 30 day lates on my credit report for the months when I was NOT late, had an auto pay and overpaid where they had to send me a refund in XX/XX/XXXX for the overpayment. but yet they are refusing to remove the 30 day lates reported for XX/XX/2015 and XX/XX/2015 which were NOT my fault but a failure on MB financial end to property set up my auto deduction and process payments, applying them to the correct account instead of sending me a refund for overpayment. see letters received and my responce to them attached
|
| 02/02/2016 |
Yes |
|
- Settlement process and costs
|
|
Web |
Servicemember |
|
I had my closing on Thursday, XXXX XXXX 2016, and I received my paperwork beforehand and was quoted to receive {$680.00} at closing. We I went to closing the lawyer gave me a check and I did n't look at it during that time. We I looked at the check it was for {$620.00} and I thought maybe the financial bank made the mistake, then when I received the same paperwork in the mail I came to the realization that the lawyer gave me less money than I was suppose to receive. My closing attorney XXXX and this is where the check came from.
|
| 07/24/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I have spoken to mb on the phone for the pest 3 months I have been trying to resolve the late payment from credit bureaus being removed.
I have been told over the phone from more then 1 employee that it will be removed from my credit report but it wasnt After trying for months I have been advised by legal advice to mail out the attached check See the dedails on the front memo and backs signature panel ( By depositing this check XXXX XXXX XXXX agrees to remove all late credit reporting from the 3 major Credit bureau
|
| 06/02/2016 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Web |
|
|
I added a new employer as a direct depositor to my XXXX Card by XXXX which is issued by MB Financial Bank , N.A . The day my direct deposit for {$1500.00} should have been posted, nothing posted to my XXXX card. I discovered I skipped a digit in the account number and submitted an incorrect account number to my employer. I contacted XXXX XXXX, XXXX and MB Financial. None of the XXXX organizations would provide information on my payroll check funds nor would they provide information on how to resolve this issue.
|
| 10/18/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
|
|
I XXXX XXXX I have a boat loan with XXXX XXXX XXXX last XXXX of XXXX the same suffered damages for the hurricane XXXX I placed a claim to my insurance which issued a check for the sum of XXXX for the repair, send the check to XXXX XXXX XXXX to endorse the money to be able to repair the boat and continue using it I received a call from mb financial that could not give me the check that the boat was not completely repaired I think this is not fair and not legal
|
| 10/16/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
I check my credit score regularly on XXXX XXXX. I noticed that my balance for boat loan had increased so I checked my account online and there has been a {$4000.00} fee assessed to my loan. I have made every single payment on time, there has been zero correspondence from the bank regarding a fee, and there is no detail at all on the account transaction to explain this. I have made several inquiries but can not get a human on the phone or a return phone call.
|
| 01/28/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
Older American |
|
The bank overcharged me for a service on my debit acct. I called the bank and tried to rectify the situation : I am a XXXX XXXX and I went to their branch office and tried to put the money an ATM and the bank did not have a machine for me to put in the funds. And then, I called them and asked them if I could put the money in by the closing of the business day and they refused. I want my overcharge removed from my acct. I was not treated appropriately.
|
| 09/28/2016 |
No |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
Our bank for decades ( XXXX XXXX, XXXX XXXX, IL ) was absorbed by MB Financial. Their online system does not provide the same service as the old system, which is okay, I can do things manually. However, I need my ( XXXX ) statements every month and they now want to charge me {$3.00} apiece to have them mailed to me. This is a small business account and comes to XXXX pages a month. How can they be allowed to hold my information hostage in this manner?
|
| 12/08/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I applied for and was approved for a mortgage loan with a rate lock with no points good to XX/XX/XXXX. I have been waiting for my closing which was scheduled for XX/XX/XXXX, changed to XX/XX/XXXX and now XX/XX/XXXX. I received an updated loan disclosure stating that the rate has gone from 3.75 to 4.25 and I will be charged points. Even though the rate lock has not yet expired.
|
| 01/31/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
Dear President of MB Financial.
Please be advised that my subject loan # was tagged with a 30-60 late for no reason on XXXX 2015.
The XXXX check was deposit XXXX check # XXXX, ( It was 3 days before XXXX XXXX ) I have proof of each and every payment.
I was trying to work out the details with your Customer Service Rep and I am getting no place.
I am asking your help today.
|
| 04/05/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I checked my personal credit report, which I acquired on XX/XX//18 and I noticed an unauthorized inquiry had been made. I contacted mb Financial, who conducted the inquiry and asked them to remove their credit inquiry from my credit profile. I request that you initiate an investigation into mb Financial inquiry on my credit report to determine who authorized the inquiry.
|
| 11/24/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
|
|
When I try to look at my payment history ( for my mortgage ) I receive a message that this data is not available. This has been going on for several weeks. When I call they offer to print one out and e-mail, but I tell them I want to view online and do not want to call them every time I need a schedule. The say they will investigate and get back to me but never do.
|
| 08/01/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Hi my friend XXXX XXXX filed a complaint about a joint account that i have with him about that will be referenced in this complaint witch you guys concluded that you will remove a 30 day late from the account and some how on my credit report it still appears if you can please update the reporting it will really help my as you have done to XXXX
|
| 01/10/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
We refinanced our home, signing the Closing Documents on or before XXXX XXXX, XXXX. The loan was funded on or about XXXX XXXX, XXXX. The old loan did n't pay off on or about XXXX XXXX. We had n't paid our XXXX XXXX payment so it was reported delinquent. We have recently been notified another payment was reported as delinquent in XXXX XXXX.
|
| 10/26/2017 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
I have 3 different accounts on my credit that has been closed out for awhile now and it still shows on my credit I would like for them to be removed. The companys are XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX I have been in contact with all 3 companys and nothing has been done
|
| 06/21/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I have multiple unauthorized credit inquiries ( XXXX in total ) over the past year coming from the same agency. The first one started on XXXX XXXX , XXXX till the last one that happened XXXX XXXX , XXXX . This appears in XXXX and XXXX credit reports.
|
| 07/06/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
MB financial is not updating my information with XXXX when they request information
|
| 12/27/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
Consecutive nsf charges that were done by myself
|
| 04/26/2019 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
|
| 04/11/2019 |
No |
- Credit card or prepaid card
- Payroll card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Web |
|
|
|
| 04/05/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 03/28/2019 |
No |
- Credit card or prepaid card
- Payroll card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
|
| 03/28/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 03/14/2019 |
Yes |
|
- Trouble during payment process
|
|
Postal mail |
|
|
|
| 03/07/2019 |
No |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem with the payoff process at the end of the loan
|
|
Referral |
|
|
|
| 03/06/2019 |
No |
|
- Trouble during payment process
|
|
Phone |
Servicemember |
|
|
| 02/09/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 02/07/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 01/22/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
|
| 01/17/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 01/09/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
|
| 12/27/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Referral |
|
|
|
| 12/06/2018 |
No |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Postal mail |
|
|
|
| 11/16/2018 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 10/10/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 09/24/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 09/19/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
Older American |
|
|
| 09/05/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 08/27/2018 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Web |
|
|
|
| 08/02/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 07/23/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Problem with paying off the loan
|
|
Referral |
|
|
|
| 07/18/2018 |
No |
- Credit card or prepaid card
- Payroll card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
|
| 07/18/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
|
|
Referral |
|
|
|
| 07/06/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 07/02/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 07/02/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 06/19/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 05/22/2018 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 05/16/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 05/01/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 04/27/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 04/26/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 04/09/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Referral |
|
|
|
| 04/06/2018 |
No |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 04/03/2018 |
No |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 03/10/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 02/27/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Postal mail |
|
|
|
| 02/17/2018 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
|
| 02/14/2018 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Company closed your account
|
|
Phone |
Servicemember |
|
|
| 02/14/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 02/02/2018 |
No |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 12/29/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 12/21/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 12/21/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 12/18/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account status incorrect
|
|
Phone |
|
|
|
| 12/11/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 12/06/2017 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Banking errors
|
|
Referral |
|
|
|
| 11/27/2017 |
Yes |
- Debt collection
- Auto debt
|
- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
|
|
Web |
Servicemember |
|
|
| 11/09/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 11/06/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
|
|
|
Web |
|
|
|
| 10/31/2017 |
Yes |
|
- Struggling to pay mortgage
|
|
Phone |
|
|
|
| 10/25/2017 |
No |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Fax |
|
|
|
| 09/28/2017 |
No |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Referral |
|
|
|
| 09/21/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 08/30/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 08/29/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 08/24/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
|
| 08/11/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Referral |
|
|
|
| 08/03/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Referral |
|
|
|
| 06/25/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 06/22/2017 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Referral |
|
|
|
| 06/08/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 05/18/2017 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Cashing a check
|
|
Postal mail |
|
|
|
| 03/14/2017 |
Yes |
|
|
|
Web |
|
|
|
| 02/24/2017 |
Yes |
- Bank account or service
- (CD) Certificate of deposit
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 01/24/2017 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
|
| 01/24/2017 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 01/20/2017 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
|
| 01/19/2017 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 01/16/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 11/29/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Phone |
|
|
|
| 11/21/2016 |
Yes |
- Bank account or service
- Savings account
|
- Account opening, closing, or management
|
|
Web |
|
|
|
| 11/15/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Phone |
Older American |
|
|
| 11/07/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 11/01/2016 |
Yes |
|
|
|
Web |
|
|
|
| 10/14/2016 |
Yes |
|
- Settlement process and costs
|
|
Referral |
Servicemember |
|
|
| 10/06/2016 |
Yes |
- Debt collection
- I do not know
|
- Improper contact or sharing of info
- Talked to a third party about my debt
|
|
Web |
|
|
|
| 10/06/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 09/30/2016 |
No |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
|
| 09/27/2016 |
Yes |
- Consumer Loan
- Installment loan
|
- Managing the loan or lease
|
|
Referral |
|
|
|
| 09/19/2016 |
No |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Phone |
|
|
|
| 09/02/2016 |
No |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 08/08/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
|
| 08/05/2016 |
Yes |
- Other financial service
- Traveler’s/Cashier’s checks
|
- Customer service/Customer relations
|
|
Referral |
Older American |
|
|
| 07/13/2016 |
No |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
|
| 06/28/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 06/22/2016 |
No |
- Other financial service
- Traveler’s/Cashier’s checks
|
- Customer service/Customer relations
|
|
Postal mail |
Older American |
|
|
| 04/21/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Making/receiving payments, sending money
|
|
Web |
|
|
|
| 03/29/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Phone |
|
|
|
| 03/22/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 03/04/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 02/25/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 02/24/2016 |
No |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Postal mail |
|
|
|
| 02/23/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Postal mail |
|
|
|
| 02/18/2016 |
Yes |
- Prepaid card
- Payroll card
|
- Unauthorized transactions/trans. issues
|
|
Postal mail |
|
|
|
| 01/21/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 01/17/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 01/17/2016 |
Yes |
|
- Closing/Cancelling account
|
|
Web |
|
|
|
| 11/19/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
|
|