MAS FINANCIAL SERVICES, INC. CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
01/14/2023	Yes	Vehicle loan or lease Loan	Managing the loan or lease Billing problem	CA XXXXX	Web
Contacted MAS on XXXX to make a payment for XXXX. I was informed they dont accept XXXX account although the representative informed me they do. In addition ; my last payment was made with a savings account. Ive had the loan going on XXXX years, encountered XXXX both times Ive called to make electronic payments by phone. Their website also lists they accept electronic payments by phone. Previously my account was charged additional fees due to the company stating I had no insurance coverage although I did. They attached their insurance on my bill resulting in the monthly payment being extremely increased. The representatives are hard to deal with and Ive only had decent experiences with XXXX and XXXX. I havent received an account ledger for my balance as requested or any policy they dont accept XXXX. Again, the website shows they do. On XX/XX/XXXX. I found out today the reason I may have not got the ledger is because XXXX XXXX placed a cease and desist on my account. This was done without my knowledge or permission. This information wasnt relayed to me until speaking with XXXX on XX/XX/XXXX. Its also conflicting because XX/XX/XXXX XXXX I have an email from XXXX XXXX XX/XX/XXXX XXXX I also have a voicemail from XXXX. I have never spoken with anyone named XXXX before & this cease and desist had to be placed on my account by someone other than me back on XX/XX/XXXX. The company has now informed me they can not send me proof they dont accept XXXX payments as well as my general ledger. I am 30 % paid off on the loan & this situation is pushing me beyond my XXXX day period to make a payment by XX/XX/XXXX. XXXX informed me I would need to wait on XXXX to return to the office on XX/XX/XXXX ( which puts me behind on my loan for the first time, besides when they company over charged my account for additional insurance & had to readjust it ). Again, XXXX has always been helpful, but this is a family business and a lot of bias things going on.
04/23/2018	Yes	Debt collection Auto debt	Communication tactics Frequent or repeated calls	CA 90501	Web
Calls twice a day with a recorded message that says " my loan with MAS financial is in default, press 1 to speak to a representative. '' I push 1 and it transfers me to a " disconnected or no longer in service number. '' I call the company direct and the robocalls aka automated calls from an auto-dialer still continue even tho I've talked to them. And I've told them a number of times that the robot calls continue twice a day everyday and they said there is nothing they can do about it. I filed a complaint with the XXXX which is doing nothing with the robocalls. Also I have asked like 10 times if not more to get a statement with the amount and how they arrived at that amount and they have yet to procure one, they did send me a letter saying that the insurance only covered part of it and that this amount is what is left. I am not accepting it. i would like to see everything the original loan amount minus down payment, and for the love of XXXX I doubt it was applied as I was told by the dealer that no finance company will not finance anyone without a down payment. So where did it go? The dealership took the {$1000.00} was the 100 % profit for them? I was lead to believe that the finance company got that money. Plus I wan na see the payments and interest that was applied as well as any fees. I want it broken down. Do I have to send them an XXXX spreadsheet to fill out? I thought this was a professional company. Obviously not. They did say something along the line of well why didn't I have gap insurance? I told them I asked about it and was told I didn't need it and that they didn't offer it, and they didn't know who did offer it or where to get it. I was told that finance companies are the ones to offer it, it was a requirement for the last car I bought and the finance company offered it and included it with the payment.
10/21/2022	Yes	Debt collection Auto debt	Communication tactics Used obscene, profane, or other abusive language	CA 93610	Web
On XX/XX/2022, I asked my partner to call and request the total balance on the account with MAS financial services, because I was working. Due to the fact that I had previously noticed that on all of the billing statements sent to me are a different balance on the account, and only continue to vary with each new statement. MAS financial refused to give this information on XX/XX/2022. Additionally, the monthly payment increased by {$100.00}. I was never notified beforehand. Very shortly after I had my partner request this information, I began to get phone calls by MAS financial at my Job, and random family members of mine also have been receiving phone calls. MAS financial was never given family contact information nor given permission to contact my job or family members. They were notified on one of the times they called a family member of mine that they are in violation of federal law of repeated phone calls which constitutes harassment. In a second attempt to find out information, I sent a cease and desist on XX/XX/2022 certified mail to only contact via mail and requesting original documentation also via mail. I gave 30 days to respond. MAS Financial never responded within 30 days. I was sent a letter from the a debt collector for an amount due not total balance of account on XX/XX/2022. Now it is XX/XX/2022, I received a phone call with no caller ID. I answered with hello and the first response is " What's up XXXX, where is the red car '' Now I am requesting " Request for an accounting '' notarized in writing via certified mail. where I will be assessing a fee of {$33.00} a day. I want any and all documentation provided to me within 14 CALENDER days. I also have forwarded all this information to the FTC, DFPI and attorney general of CA
07/08/2015	No	Consumer Loan Vehicle loan	Managing the loan or lease	CA 92840	Web
I bought a XX/XX/XXXX Chev Colorado at XXXX XXXX XXXX XXXX ( aka XXXX ) in XXXX XXXX on XX/XX/XXXX. Today is XX/XX/XXXX and I have called them, gone to see them and sent them numerous emails regarding the tags for the car, and to date have received nothing. Also, 2 months after I got the truck the engine 's gone bad. I have paid my pymt each month to the lender, but the dealer has given the 'too bad, so sad ' about the truck not working. The repairs of the engine are almost {$2000.00}, so the truck has sat parked in my driveway since late XXXX. They have been very unresponsive about the tags. So now Im supposed to pay for a truck for the next 5 years that only worked for 60 days after I bought it? I find this such an injustice and what burns me is that I 've had to constantly call them about the tags and the dealer 's last response to me was 'well at least you cant get in trouble cuz you cant drive the truck til its repaired anyway ' ... .really?! That just shows their complete lack of empathy for their customer! I 've been dealing with a jerk at their dealership named XXXX XXXX and another guy ( speaks with an XXXX accent -- he wouldnt tell me his name ). Their DMV rep told me back in XXXX that she 'd get the tags and correction of my address on registration taken care of in about 15 days ... .its been over a month without a reply from them. My issue is not with the lender, but with the dealership.
03/26/2020	Yes	Vehicle loan or lease Loan	Managing the loan or lease Problem with fees charged	CA 93292	Web
I financed the XXXX XXXX at the end of XX/XX/XXXX, it is now the end of XX/XX/XXXX. I have received 4 notices ( I have had the truck for 6 months ) from MAS Financial Services claiming that MAS Financial Services is not listed as the Loss Payee on my insurance, which has been current since the day after I purchased the vehicle. The notice also states that if I do not fax a current declaration page within 7 Days they will add coverage and charge my account, Increasing my monthly balance. After each one of these notices I have contacted my insurance agency XXXX XXXX XXXX and they have confirmed that MAS Financial is listed as a Loss Payee. XXXX XXXX XXXX even let me know that MAS Financial returned an acknowledgment in return stating that they received the Declaration Page. I should not be harassed by MAS Financial on almost a monthly basis into sending them a current Insurance Declaration Page ( that hasn't changed and is still current ). MAS Financial is betting on the possibility that I ( XXXX Year old young man ) may not deal with their threat, in order to get more money out of me. In addition the notice I received Monday XXXX had a falsified date on it of XXXX, the same date as the notice I received the month prior. I am only attaching 3 of the 4 notices I received as I have misplaced the original notice i received just after purchasing and insuring the truck.
02/10/2016	No	Consumer Loan Vehicle loan	Managing the loan or lease	TX 75035	Web	Servicemember
1. I was in request of my monthly statement for the stated amount due of {$910.00}, made it known that I was going to make a payment today to bring my account to date. I did have reservation in making any other payments until I saw a detailed accounting of my late fees and additional charges, as well as understood why the balance on my account I was told that I did not get a monthly statement and they were not required to give me one. 2. I was also in request of my agreement that specifically stated that I was not entitled to an accounting for my vehicle payments, as well as where in the agreement that I signed, stated that I was required to pay a daily late fee of {$7.00} for each day that my account was late. I was informed that I was a high risk loan or simple interest loan and that the regular late fees, {$15.00} Credit Card transaction fees, {$9.00} XXXX XXXX fees, Monthly late fees as well as a XXXX % interest rate had only reduced my account principle by {$2000.00}. 3. I was informed that I would not receive anything regarding statement of payment, account balance, ( nor were they responsible to do so ) copy of agreement or any other information that would help me reconcile my account until I had paid the balance due. 4. Also, I made it very clear that no one was to harass me at work again with either phone calls or other means.
05/13/2015	No	Consumer Loan Vehicle loan	Managing the loan or lease	CA 90063	Web
I purchase a vehicle on XXXX 2012 financing with MAS FInancial services this business needs to be review, every month since my first payment I been having issues with this company they work a theory, usually I was sending my monthly payments by check but every mont they will call me stating that my payment was n't received when my check had been mailed weeks prior to my payment I got feed up and starting to pay by money gram no matter how, they want to accuse you of making late payments to try to collect more and more money from suppose late payments I 'm going crazy they call me and harass me at work with tex and messages I really do n't know what to do any more, no matter how early I mail my payment I still get at least XXXX calls per day stating my payment is late. I 've complain several times to the company it looks like everyone is very unprofessional and disrespectful as if they do n't know what there doing, I do n't know how to report this and afraid of having a breakdown this is causing me XXXX on daily basis I really wish for a review of this company, I 'm not the only one with issues with this company, once you log on to their web page mostly unhappy customers and people frustrated over the same issue. I think company 's like MAS Financial should n't be operating and be under review.
10/04/2017	Yes	Debt collection Auto debt	Threatened to contact someone or share information improperly Talked to a third-party about your debt	CA 92544	Web	Older American
On X/XX/17 MAS Financial contacted a friend regarding my car loan. At the time the loan was 22 days past due. This company has recorded messages that they sent 4 times a day on the second of the month when the loan is due on the first. I requested that my due day be extended to later in the month and they said it had to go to a committee and they would send paperwork. I asked a second time and never received the paperwork. When I received the loan they would not approve unless I gave them 8 references, which they used to call my friend. I have always paid a little late because I am XXXX yrs old on SS and the first does not work for my payment schedule. I have told them this and they still continue to harass me. I received an email from them and I wrote back with the time and amount I could pay and they said they ca n't take email arrangements. I wanted it in writing because they are despecible and not trustworthy. I called a supervisor they told me to call and they did n't answer their phone so I repeated the arrangements in English. I have received messages from a XXXX, who also called my friend, and it is all in XXXX. I speak english I have no idea what they are saying. They over stepped by calling a friend concerning my loan on a 22 day late loan. I think they should be investigated.,
10/19/2023	Yes	Debt or credit management Credit repair services	Confusing or misleading advertising or marketing	CA 90222	Web
Mas Financial Services is reporting on my credit report as a Auto Loan which is incorrect information I dont have a auto loan its a Credit Sale, do to this inaccuracy I need the auto loan removed from my credit report immediately. Also any late payments after the repossession they need to be removed immediately this vechile is now sold. After a vechile is repossessed it is sold at a auction for a fraction for what is owed to the original creditor, Mas Financial is no longer allowed to report late payments. Defaulting on payments beyond XXXX, XXXX, XXXX is inaccurate, XXXX XXXX is when the XXXX XXXX XXXX was repossessed. If this matter do not get removed after sending this complaint out I will have to take this matter further. Also MAS FINANCIAL is in violation of privacy act 1974, I didnt give MAS FINANCIAL Consent to report my personal information. I will like to opt out of this charge-off, 15 U.S.C 6802-15 U.S.Code 6804. I ask that MAS FINANCIAL to obey the laws of 15 U.S.C 1681 ( E ) B-15 U.S.C 1681 I ( 5 ). Also Mas Financial Closed this Credit sale which they state on my credit report as an Auto Loan but it is now showing reopened it should still show closed, please remove this inaccurate information from my credit report immediately.
10/01/2023	Yes	Vehicle loan or lease Lease	Repossession Loan balance remaining after the vehicle is repossessed and sold	CA 90222	Web
MAS FINANCIAL SHOWING THE WRONG CLOSING DATE FOR THIS CHARGE OFF, THEY PUT A NEW DATE AND YEAR FOR CHARGE OFF DEBT M, DO TO THIS INCORRECT INFORMATION AND OTHER INACCURACIES IM ASKING FOR THIS DEBT TO BE REMOVED IMMEDIATELY FROM MY CREDIT REPORT. MAS FINANCIAL is in violation of privacy act 1974, I didnt give MAS FINANCIAL Consent to report my personal information I also dont remember doing any business with this company, do to MAS FINANCIAL violating my privacy rights, I have been Suffering emotional damage when it comes to purchasing a home for my children not only that I am suffering but my kids as well, this is call pain and suffering, I have been humiliated. I will like to opt out of this charge-off, 15 U.S.C 6802-15 U.S.Code 6804 Obligations with respect to disclosures of personal information. Do to sending my information to a nonaffiliated third party such as XXXX, XXXX and XXXX other fraud has been committed under my name. Please show me where I gave MAS FINANCIAL the consent to share my personal information to these institutions.I ask that XXXX XXXX XXXX XXXX to obey the laws of 15 U.S.C 1681 ( E ) B-15 U.S.C 1681 I ( 5 ). Preservation of consumers ' claims and defenses, unfair or deceptive acts or practices.
07/13/2016	No	Consumer Loan Vehicle loan	Managing the loan or lease	CA XXXXX	Web
Common issue with all auto loans, I was late on my payment, and I 'm always on time with making payments with auto loan companies. This auto finance company has been harassing me every single day! They 're constantly bugging for a payment. This is my ONLY late payment with this company. I recieved a call the 1st day of bill, and immediately the manager was really, extremely rude, and being very hostile! I 've hit a rough spot this month because my wife was on maternity leave. We do n't need this type of hostility from this company. I am very upset that they go out of their way to call 5 references over 1 late payment. I already notified them prior that I will be late this month, but will definitely make the payment. This company has had a lot of issues, rudeness, and hostility towards customers. XXXX and XXXX has them only 1 start on the website reviews. So, I 'd like to have them stop harassing me and stop this XXXX they 've been giving me and my family. I 'm not a happy customer with them at all! They 're supposed to treat their customers fairly and nicely if you 're doing business with them. I hope something can be done to put a stop to this.
08/18/2023	Yes	Debt collection Auto debt	Took or threatened to take negative or legal action Seized or attempted to seize your property	CA 90004	Web
My identity was apart of an XXXX BREACH ( XXXX ) a XXXX BREACH XXXX XXXX XXXX AND A XXXX XXXX XXXX BREACH XXXX XXXX XXXX all of these breaches are verifiable. ALSO, XXXX XXXX STOLE my ID and wallet after I hired them for a catering gig in XXXX he used my debit/credit and Identity for multiple transactions that I didnt know about because I am XXXX AND LIVE IN XXXX. Any accounts were taken out fraudulent and they need to take my name off any reports. I tried calling XXXX financial multiple times and was met with hostility and was told there is nothing they could do about it. I filed a restraining order against XXXX XXXX and they can search it thru the XXXX court records with his last name. I am a VICTIM OF IDENTITY THEFT. To XXXX XXXX, I DID FILE IDENTITY THEFT REPORTS FOR ANY/ALL ACCOUNTS OPENED FRAUDULENTLY IN MY NAME. I dont have a XXXX XXXX because I am a XXXX citizen and my visa expired in XXXX the debt is {$9900.00} please erase me off this fraudulent debt Attached is my REAL ADDRESS IN XXXX XXXX THE PAST 20 years. My XXXX PASSPORT WITH MY REAL PICTURE WITH MY XXXX LONG HAIR
08/26/2023	Yes	Vehicle loan or lease Lease	Improper use of your report Reporting company used your report improperly	CA 90222	Web
A charge off is a Certificate of indebtedness which means it is income it must be removed from my credit report. Mas Financial is in violation of privacy act 1974, I didnt give Mas Financial Consent to report my personal information I also dont remember doing any business with this company, do to Mas Financial violating my privacy rights, I have been Suffering emotional damage when it comes to purchasing a home for my children not only that I am suffering but my kids as well, this is call pain and suffering, I have been humiliated. I will like to opt out of this charge off, 15 U.S.C 6802-15 U.S.Code 6804 Obligations with respect to disclosures of personal information. Do to sending my information to a nonaffiliated third party such as XXXX and XXXX other fraud has been committed under my name. Please show me where I gave Mas Financial the consent to share my personal information to these institutions. 15 U.S.C 6501-15 U.S.C 6505. 433.2 Preservation of consumers ' claims and defenses, unfair or deceptive acts or practices.
08/07/2023	Yes	Debt collection Auto debt	Took or threatened to take negative or legal action Sued you without properly notifying you of lawsuit	CA 90004	Web
In XXXX my identity was stolen and apart of many data breaches. I made a police report online as I didnt know who stole my identity. XXXX XXXX stole my identity and I put out a police report in XXXX with XXXX. I live 85 % of the time in my home country of XXXX and sent all info to MAS financial services. I asked them to verify me in the account. They sent BLACK AND WHITE PHOTO OF someone that was not me. That is NOT my signature and the reported balance is {$9900.00} These are fraudulent statements and as per the fair credit reporting act, it is my right to request an investigation into any items on my consumer credit file that I feel are inaccurate. It is my understanding that you will investigate these items for accuracy within 30 business days and send me the results. Please send COLOR PHOTO IDENTIFICATION OF ME. And I have rent receipts and tax returns stating I live in XXXX 85 % of the time. To which I was NOT in America and NOT served for court.
02/07/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 92376	Web
To whom it may concern, I made an uninformed decision on XX/XX/2015 when I entered into the consumer credit transaction with MAS Financial Service. I have been reviewing laws and my rights and I have read that according to 15 USC 1602 ( g ) ( 2 ), There was no evidence of indebtedness, there was only the agreement provided. It is my understanding that because I was unable to make an uninformed decision, the agreement is null and void. According to 15 USC 1602 ( k ), I did not receive a printed notice which clearly and conspicuously made it available to understand the meaning of the agreement. Due to all these clear violations, I am demanding that these accounts are removed, and I am requesting monetary relief for each violation. If no resolution will come from this and I receive an automated response from either company, I will have no choice but to contact my local small claims court. Account in question : M A S FINANCIAL SERVIC - XXXX
11/24/2023	Yes	Vehicle loan or lease Lease	Repossession Notice to repossess	AZ 85016	Web
Ive been trying to make my since XXXX on the MAS website I CALLED XXXX XXXX a PREPAID CARD WHOM IVE BEEN PAYING THROUGH SINCE IVE HAD THE CAR IN XXXX NOW ALL OF A SUDDEN XXXX XXXX SAID MAS FINANCIAL BUT A BLOCK TO NOT ACCEPT PREPAID CARD IM ASKING SINCE WHEN BECAUSE MY PAYMENT HISTORY IS XXXX XXXX SOME IN MY NAME & OTHERS S. IN. MY HUSBANDS NAME, I FEEL LIKE THEY ARE TRYING TO TAKE THE CAR & MAKING ME PAY DOUBLE INSURANCE IVE HAD INSURANCE SINCE IVE HAD THE CAR MAS FINANCIAL REPORTED ME TO DMV, DMV MADE ME SHOW PROOF OF INSURANCE OR THEY WERE GOING TO SUSPEND MY REGISTRATION AND TAGS FOR NO INSURANCE & TILL THIS VERY DAY THEY ARE TRYING TO MAKE ME PAY FOR THIER INSURANCE WHEN I ALREADY GOT INSURANCE ON MY CAR. XXXX I JUST PAID THAT AS WELL TODAY. BUT FOR SOME REASON I CANT MAKE MY CAR PAYMENT. They are stressing me out
03/16/2018	Yes	Debt collection Auto debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	CA 92407	Web
I co-signed on a vehicle for my sister back in XX/XX/2016. the car was a lemon and kept breaking down. we returned the car to the finance company : MAS Financial. they falsified information saying they repossessed the vehicle. I had it towed to them as a will full turn over. now they call and threaten with lawsuits and criminal penalties. the change the amount every month and report it to the credit bureau causing my credit to vastly depreciate consistently, and its been going on for over a year taking my score from a XXXX to a XXXX. they have lied to other lenders stating the repo is more recent then it actually is. they continue to harass me on my cell, they've called my employer. its such a nuisance. I feel they are intentionally attacking my credit on a monthly as a way to force me to pay them. please help
06/06/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 90037	Web
Name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Ca XXXX XXXX XXXX XXXX Email : XXXX You are in Direct Violation of The Fair Credit Reporting Act ( Mas Financial Service XXXX XXXX, has violated several of my rights. 15 U.S.C 1681 section 602 A.Clearly states that I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions. 15 U.S.C 1666B : A creditor may not treat a payment on a credit card account under an open-end consumer credit plan as late for any purpose. Remove these late payment and update this account immediately as you are in direct violation of several laws under The Fair Credit Reporting Act.
09/30/2020	Yes	Vehicle loan or lease Loan	Managing the loan or lease Billing problem	CA XXXXX	Web
XX/XX/XXXX PURCHASED USED XXXX XXXX XXXX FIRST PAYMENT WAS NOT DUE UNTIL XX/XX/XXXX XX/XX/XXXX MY ACCOUNT WAS FLAGED AS 30 DAYS PAST DUE AND NOW ON MY CREDIT REPORT IVE SUMMITED PAYMENTS AND SPOKE TO CUSTOMER SERVICE BUT ISSUE WAS NEVER RESOLVED. THEY THREATENED TO " REPOSSESSE AUTO AND DEMANDED PAYMENT OR ACTIONS WILL BE TAKEN '' NOT GIVING ANY CHANCE TO SAY I HAD JUST HAD MAJOR XXXX. ( PAYMENT WAS PAID ) I PAID EACH MONTH AND HAVE RECEIPTS AND PAYMENTS WERE NEVER APPLIED TO ACCOUNT. EACH MONTH THEY BILL ACCOUNT FEES FOR UNKNOWN REASONS AND MY ACCOUNT BALANCE IS MORE FROM 2 YEARS AGO. {$6900.00} XXXX / {$8600.00} XXXX XXXX REPORTING FOR INSURANCE THAT RESOLVED IN SUSPENSION OF REGISTRATION
01/26/2017	Yes	Consumer Loan Vehicle loan	Problems when you are unable to pay	OR 97219	Web
The loan company made calls to my references when I was late on making a payment. They left a voicemail. In the message ( I have them recorded ) they mention who they are, that they are looking for me and to tell me to call his auto loan company immediately. So, my references then call me to tell me about how my auto loan company is looking for you. Then a few days later, they left me an automated message. The message basically stated ( XXXX ) that you need to pay your payment and to press one to speak to a LEGAL REPRESENTATIVE. This is flat out illegal, as these are not legal representatives. It just connects you back to the auto loan company. I also have a number of these recorded.
06/21/2016	No	Debt collection Auto	Cont'd attempts collect debt not owed Debt was paid	CA 92807	Web
MAS Financial claims I owe them for lapse of insurance. I have provided them with my policy from last year and this year ( renewal ) and it shows no lapse in coverage. Their machine calls me at least 4-6 times a day. When I do speak to a representative they confirmed they have received my documentation and is under review. Their machine still calls me and when I asked them about it they said it was a machine and they will take care of it. Needless to say calls are still coming is and is very annoying.
12/07/2022	Yes	Vehicle loan or lease Loan	Problems at the end of the loan or lease Problem with paying off the loan	ID 833XX	Web
They charged extra for late fee my contract said finish my loan XX/XX/2022 it's last payment and they charge XXXX dollars more they said my interest rate it's for every day and supposedly my payment it's the XXXX and a have 10 day for make the payment and they tell me I paid late and honestly alway tried to paid before the 10 days I only remember I make one payment late because my husban was on the hospital they tell me I need to paid the amount or I can't get my title
07/25/2019	Yes	Vehicle loan or lease Loan	Struggling to pay your loan Denied request to lower payments	CA 90706	Web
I have written numerous emails asking for a deferment due to the vehicle braking down on me since XXXX, They said if I can show proof they would assist me with the deferment, ( which i did ), never got a response back .. then the manager contacted me and said he would make an exception if I can make one payment which I did, never got a response from them until days later they started calling me again with threats to repossess my car which in fact is not drivable.
11/12/2015	Yes	Consumer Loan Vehicle loan	Managing the loan or lease	NJ 082XX	Web
Loan payment is due on the XXXX of each month late after the XXXX. I receive robo calls and phone calls 2-3 times daily after the XXXX of the month harassing me to make payment when in fact the payment is in the mail. They want you to pay over the phone and ad a fee of {$25.00} to process it. The loan is almost 12 months into it with 36 to go. I told them to spot harassing me and that if they have not received payment by the XXXX feel free to call with no relief.
06/03/2016	No	Debt collection Auto	Communication tactics Frequent or repeated calls	NY 14225	Web
I have an auto loan with this company that is current. However when my payment is due the bombard my cell phone with automated messages. I 've asked XXXX multiple times to stop this and it continues. I have documented over 50 calls like this. I have told them I do not authorize automated calls as the # they use is my cell phone and I am at work ( XXXX ) when they harass me. Today I started getting text messages as well that my payment is 1 day past due.
05/21/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	CA 92410	Web
MAS financial Services inc. Agreed to delete their credit line off of my credit report. Since then they have deleted it from XXXX and XXXX, XXXX is still showing this report. ive mailed certified dispute letters to Mas Financial Services inc, and since I have received a certified letter from their lawyers, stating that they will delete this tradline from all credit report agencies. I have sent a certified letter to XXXX and disputed this already.
08/15/2020	Yes	Vehicle loan or lease Loan	Managing the loan or lease Problem with fees charged	CA XXXXX	Web
During loan period, lender has charged excessive late fees. There is a 10 day grace period on payments made. Payments are due on the XXXX of each month. Lender has charged late fees on the XXXX day of the grace period, on 4 occasions. Reason I was given for these excess late fees was ... '' your payment is due on the XXXX, not the XXXX. '' I have email correspondence of my and lenders conversations.
06/20/2023	Yes	Vehicle loan or lease Loan	Struggling to pay your loan Loan balance remaining after the vehicle is repossessed and sold	CA 90024	Web	Servicemember
Received an excessive amounts of phone calls, voicemails, text messages and a photo telling me the vehicle has been tracked, and once they retrieve the vehicle they will make sure Im never able to get it back. But the car has been picked up by a tow truck back in XXXX XXXX and Ive still received calls and messages when the vehicle has no longer been in my possession.
10/20/2021	Yes	Vehicle loan or lease Loan	Managing the loan or lease Billing problem	CA 90249	Web
My car was repossessed, the company says I havent paid since XXXX. Even though I have receipts stating that I paid everything that is owed. The company says I am unable to speak with anyone on a supervisory level, and they also stated that I cant show proof of my payments & that they are only going by what their computer says.
06/23/2017	No	Debt collection Auto debt	Communication tactics Frequent or repeated calls	CA 90220	Web
This company calls at least 3 times a day, once at XXXX ( almost XXXX! ) to collect a payment and when we try to call them at the number they provided in the voicemails, they do not answer. We do n't know how else to tell them to stop sending so many calls a day and how to tell them when their payment will be received.
06/30/2016	No	Debt collection Auto	Improper contact or sharing of info Talked to a third party about my debt	CA 92410	Web
I have a car loan through a company called mas financial, they have repossed my car after I 've already made payment, they call me 20 times a day harassing me and my sister, they have texted my phone talking crazy to me and have texted my sister phone as well, is there anything I can do to solve this matter?
10/05/2017	Yes	Vehicle loan or lease Loan	Managing the loan or lease Problem with fees charged	CA 92867	Web
Mas Financial keeps charging me for FORCED PLACE auto insurance when i have always had auto insurance with NO lapse of coverage.My insurance has proof of all the faxes that they keep providing to MAS and they keep calling and harrsing me about my insurance coverage
07/01/2021	Yes	Vehicle loan or lease Loan	Struggling to pay your loan Loan balance remaining after the vehicle is repossessed and sold	CA 92584	Web
MAS FINANCIAL PRESSURED ME INTO EXTRA MONTHLY FEES IN TOP OF AGREED LOAN AMOUNT CAUSING DIFFICULTIES IN PAYING. I WAS HARASSED VIA PHONE CALLS AND DOCUMENTATION WAS MADE VIA EMAIL TO COMPANY. VEHICLE WAS REPOSSESSED AND LOAN AMOUNT STILL OCCURS ON CONSUMER REPORT
06/28/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	CA 90222	Web
Account # XXXX XXXX {$11000.00} Account # XXXX XXXX {$1300.00} Account # XXXX XXXX {$4300.00} Account # XXXX XXXX {$20000.00} Account # XXXX XXXX No action was taking by me I have no knowledge of these account.
07/30/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	CA 90222	Web
Account number : XXXX I am not liable for this debt with MAS Financial Services, I do not have a contract with MAS Financial Services, they did not provide me with the original contract as i requested.
05/16/2019	Yes	Vehicle loan or lease Loan	Managing the loan or lease Problem with fees charged	GA 30047	Web
MAS Financial stated over XXXX was charged off and our balance was a little over XXXX. Now theyre reporting that we owe over XXXX. This company is FRAUD and they keep adding unauthorized charges.
10/08/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Difficulty submitting a dispute or getting information about a dispute over the phone	CA 90250	Web
I have tried to send my disputes to the major credit bureaus but are having difficulties in submitting my disputes and getting the inaccurate information corrected on my credit report.
08/31/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	CA 90277	Web
I was not late on XX/XX/19. The information related to the late payment is incorrect. Please correct them on my history file otherwise remove it from my report
07/01/2016	No	Debt collection Auto	Communication tactics Frequent or repeated calls	CA 92404	Web
They call excessively every day on working hrs ... .I know I need to make my payment they do n't have to call so much
09/03/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Problem with a company's investigation into an existing problem Problem with personal statement of dispute	CA 90043	Web
Warranty have expired overpayment wanted to trade in my car identification stolen car false statements
03/26/2023	Yes	Vehicle loan or lease Loan	Incorrect information on your report Public record information inaccurate	CA 92649	Web	Servicemember
Vehicle was never repossessed Please remove from credit report.
06/21/2023	Yes	Debt collection Auto debt	Attempts to collect debt not owed Debt was result of identity theft	CA 90004	Web

06/02/2023	Yes	Vehicle loan or lease Loan	Struggling to pay your loan Problem after you declared or threatened to declare bankruptcy	CA 92223	Web

04/06/2023	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	CA 94605	Web

01/23/2023	Yes	Vehicle loan or lease Loan	Managing the loan or lease Problem with the interest rate	CA 94103	Phone

08/04/2022	Yes	Vehicle loan or lease Loan	Struggling to pay your loan Lender trying to repossess or disable the vehicle	AZ 85210	Web

05/18/2022	Yes	Vehicle loan or lease Loan	Managing the loan or lease Billing problem	CA 90221	Phone

06/18/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	CA 92376	Web

05/13/2020	Yes	Vehicle loan or lease Loan	Problems at the end of the loan or lease Unable to receive car title or other problem after the loan is paid off	CA 90220	Referral

04/15/2020	Yes	Vehicle loan or lease Loan	Problems at the end of the loan or lease Problem while selling or giving up the vehicle	CA 92804	Phone

01/17/2019	Yes	Vehicle loan or lease Loan	Managing the loan or lease Problem with fees charged	CA 92108	Web

06/28/2018	Yes	Debt collection Auto debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	CA 90802	Web

03/15/2018	Yes	Debt collection Auto debt	Written notification about debt Didn't receive enough information to verify debt	CA 90805	Referral

10/13/2017	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	CA 90250	Web

08/07/2017	No	Debt collection Auto debt	Written notification about debt Didn't receive enough information to verify debt	CA 90044	Web

06/23/2017	No	Debt collection Auto debt	Communication tactics Frequent or repeated calls	CA 94087	Web

02/16/2016	Yes	Consumer Loan Vehicle loan	Managing the loan or lease	CA 92548	Web

05/14/2015	No	Consumer Loan Vehicle loan	Taking out the loan or lease	CA 92571	Web

03/16/2015	No	Consumer Loan Vehicle loan	Managing the loan or lease	CA 92626	Phone

10/22/2014	Yes	Consumer Loan Vehicle loan	Taking out the loan or lease	CA 92806	Web

12/24/2013	Yes	Consumer Loan Vehicle loan	Managing the loan or lease	CA 92505	Web