| 05/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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XX/XX/20 - Initiated refinancing mortgage application with LoanFlight Lending. In email communications with Mr. XXXX XXXX, I submitted documents and provided forms to rate lock at 3.125 %. Mr. XXXX indicates no cost to lock ( Chain 1 XX/XX/20 - XXXX XXXX PST email ). There was understanding that LoanFlight was a backup lender as I also was in the process of rate shopping and receiving a Loan Estimate with 3.000 % rate at another lender ( Chain 1 XX/XX/20 - XXXX XXXX PST email ). Mr. XXXX acknowledges that they may be a backup ( Chain 1 XX/XX/20 - XXXX XXXX PST email ). Additionally, I provide a locked Loan Estimate at a lower rate of 3.000 % from another lender to Mr. XXXX the following morning ( Chain 1 XX/XX/20 - XXXX XXXX PST email ). At this point, Mr. XXXX has indicated NO COST to lock with LoanFlight at 3.125 %, and I have also provided a locked Loan Estimate with a different lender at a lower rate of 3.000 %.
XX/XX/20 - Pending charge for {$380.00} from XXXX XXXX XXXX ( XXXX ) shows up on my credit card account. I called Mr. XXXX ( XX/XX/20 - XXXX XXXX PST ) to inquire why my card has already been charged since LoanFlight is my backup lender. He indicates he'd check with XXXX as it wasn't supposed to go through yet. I did not hear back.
XX/XX/20 - Pending charge from XXXX posts to my credit card account. I again contact Mr. XXXX to inquire why the charge had posted and when it would be reversed ( Chain 1 XX/XX/20 - XXXX XXXX PST email ). It shouldn't have posted since I had inquired and he had followed up with XXXX on XX/XX/20. I never hear back from Mr. XXXX.
XX/XX/20 - Receive email confirmation from XXXX that an appraisal has been completed ( Chain 2 XX/XX/20 - XXXX XXXX PST email ). I immediately email Mr. XXXX asking what is going on since I had already inquired on both XX/XX/20 and XX/XX/20 as to why the appraisal had already been charged to my card ( Chain 2 XX/XX/20 - XXXX XXXX PST email ).
XX/XX/20 - Try calling Mr. XXXX. Mr. XXXX sends text message ( Screenshot XX/XX/20 XXXX XXXX PST text ) indicating he is following up with XXXX again. On the phone with Mr. XXXX ( XX/XX/20 XXXX XXXX PST ), I decide to cancel application with LoanFlight as I have a better 3.000 % rate with another lender. Mr. XXXX indicates I should see a refund for the appraisal charge.
XX/XX/20 - I waited over 5 business days and still do not see a refund. I inquire again with Mr. XXXX ( Chain 1 XX/XX/20 - XXXX XXXX PST email ). He follows up with XXXX, who indicates the appraisal was already completed and that the 3rd party appraiser ( XXXX ) should have contacted me to authorize the appraisal. ( Chain 1 XX/XX/20 - XXXX XXXX - XXXX XXXX PST emails ). This did not happen. I again explain that I had been in touch on both XX/XX/20 and XX/XX/20 regarding why an appraisal was charged to my card and got no response from LoanFlight. Then on XX/XX/20 with no notice from XXXX I have an email indicating an appraisal was completed ( Chain 1 XX/XX/20 - XXXX XXXX PST email ).
XX/XX/20 - I follow up again ( Chain 1 XX/XX/20 - XXXX XXXX PST email ) and Mr. XXXX indicates I should contact a XXXX at XXXX who is listed on the appraisal report in the mail/email ( Chain 1 XX/XX/20 - XXXX XXXX PST email ). I never received a copy of the report in the mail and the email link does not work. There is no information for a XXXX on the email, just a general XXXX email. Mr. XXXX again indicates XXXX should have contacted me directly and they're the one who does the appraisals ( Chain 1 XX/XX/20 - XXXX XXXX PST email ), despite the fact that the XXXX email states any questions should be forwarded to LoanFlight, not XXXX ( Chain 2 XX/XX/20 - XXXX XXXX PST email ). I again explain the sequence of events ( Chain 2 XX/XX/20 - XXXX XXXX PST email ) and receive no response through XX/XX/20.
XX/XX/20 - I have not heard back from LoanFlight and my calls and messages left on XX/XX/20 are not returned. I take it upon myself and contact XXXX ( XX/XX/20 XXXX XXXX PST call ) since I still can not get in touch with Mr. XXXX nor LoanFlight. XXXX indicates LoanFlight ordered the appraisal. XXXX also indicates that it was a drive-by appraisal with no entry so no contact with me or entry was needed. This contradicts what LoanFlight indicated on XX/XX/20. Additionally, XXXX indicated they did not hear anything from LoanFlight regarding holding on the appraisal order once it was ordered, despite the fact I followed up with LoanFlight on both XX/XX/20 and XX/XX/20. XXXX indicated they would follow up with the LoanFlight as of XXXX XXXX PST call.
XX/XX/20 - I followed up with XXXX ( XX/XX/20 - XXXX XXXX PST call ). XXXX indicates they followed up with LoanFlight and that LoanFlight states that signing the credit card authorization form authorized the appraisal when I submitted the form. This contradicts Mr. XXXX 's XX/XX/20 - XXXX XXXX PST email indicating locking would be no cost. Additionally, this contradicts Mr. XXXX indicating on XX/XX/20 and XX/XX/20 that XXXX would contact me to authorize an appraisal. Per XXXX, XXXX at LoanFlight states they did not see anything regarding holding anything until the application was cancelled on XX/XX/20. This is contradicts the fact that I inquired with Mr. XXXX on both XX/XX/20 by phone call and XX/XX/20 by email and did not hear back when inquiring twice ( XX/XX/20 and XX/XX/20 ) about why the appraisal was going through when LoanFlight was a backup lender since I had a locked rate with another lender at 3.000 %.
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| 05/27/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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I applied for a refinance loan for my residence ( a house ) with Loanflight Lending LLC of XXXX, FL. ( NMLS XXXX ). The terms stated on the initial loan estimate of XX/XX/XXXX states 2.875 % interest for 30 years, 0 points. On XX/XX/XXXX they sent me an updated closing disclosure. It shows an increase in closing costs but the terms were unchanged. Significantly, it shows 0 points. On XX/XX/XXXX XXXX XXXX from Loanflight called me to inform me that my rate lock expired but that they were going to extend it. He did not mention the addition of any loan origination charge. After the final condition was apparently withdrawn ( several conditions that did not have any bearing on my ability to pay back the loan were apparently withdrawn - more on this later ), I was sent what should have been the final closing disclosure on XX/XX/XXXX. In it Loanflight had sneaked in a .63 % loan origination fee which was not in the previous disclosure nor mentioned to me previously in any form of communication. In my case the .63 % amounts to {$1700.00}. I guess they just hoped I would sign without noticing it? Also, the APR is missing from this disclosure even though it appears in the previous disclosures.
In his email of XX/XX/XXXX, the loan officer, XXXX XXXX ( NMLS # XXXX ) explained that this fee was tacked on because the rate locked expired. But the rate locked expired because they had placed two conditions on the loan that I could not satisfy ; 1 ) Provide proof of homeowner 's insurance on an unrelated condominium that I own, and 2 ) have a judgement, by a child support agency, removed that ensures that I continue to pay {$120.00} in monthly child support until XXXX. With regards to the first condition, my condo is not being used as collateral for the loan and the lender on that mortgage does not even require homeowner 's insurance. With regards to the second condition, it's not even possible to clear a child support judgement until the child support payments are completed. They don't seem to know this. Btw, I voluntarily requested my payments be automatically deducted from my paychecks until my obligation ends in XXXX, XXXX. Apparently, both conditions have been withdrawn ( maybe because they are irrelevant? ). But trying to meet these conditions caused the loan closing to be delayed and the rate lock to expire.
They didn't get away with this because my loan app is for a refi and I could walk away from it. But I wonder how many home buyers were forced to accept this trick in order to close escrow on time. I know this is unethical but you decide whether it's illegal.
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| 11/19/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I started the refinance process with Loan Flight Lending in XX/XX/2020. They provided me with an initial disclosure estimate that showed the cost of my points I was purchasing to be .50 % or {$1600.00}. We got close to closing ( they provided me the final closing disclosures ) and they asked me what I wanted to do with my existing HELOC loan and I told them I wanted to get that loan subordinated just as I told them when I originally applied for the loan back in XXXX. They were about to begin working on the subordination process when they sent me a revised final closing disclosure that showed an updated cost of .875 % or {$2800.00} for the points I was purchasing. I inquired as to what the increase was related as it was my understanding that cost in this section of the closing disclosure can not change unless there is sufficient support for the change. My complaint is that there is not sufficient support for this claim as I told them at the time the application that I was going to subordinate my HELOC loan and there was a {$250.00} subordination fee listed on every closing disclosure ( initial and final ) that was provided to me which is evidence they knew I was going to subordinate my HELOC during the refinance. When I pushed them harder on this issue, the response I received from them was that my loan officer had spoken to their negotiations desk and they've decided not to honor my request to keep the discount rate the same as they've already applied a credit. I then withdrew my application from this lender as I did not agree with this business practice.
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| 10/24/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I worked with XXXX XXXX at LoanFlight lending. In XX/XX/2021 he was the loan officer who facilitated the refinance of my primary home loan, from cash-out ( XXXX ) to conventional ( XXXX ). This refinance was only for a rate-change as resulted in no cash-out or extraction of home equity, as a matter of fact I paid closing costs.
Upon applying for HELOC ( with two different banks ), I was informed that the XX/XX/2021 mortgage was actually processed as a cash-out mortgage ( XXXX ) and not as a rate/term change ( XXXX ) per my request and expectation. As a result, I am unable to access my home equity based on Texas ' property law that allows only one XXXX loan per property. So, I can only leverage my home equity if the mortgage is refinanced at current mortgage rates of XXXX %.
XXXX, as the representative of the mortgage company ( Loanflight ) states that I was required to specify the loan designation of " XXXX '' for them to process accordingly, otherwise it is processed as the prior loan designation ( XXXX ) - even though is technically a XXXX loan structure. As a fiduciary, Loanflight has accountability to process my loan per my request and expectation.
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| 01/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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LoanFlight Lending LLC, a non-bank mortgage lender, has obstructed the closing of my refinance mortgage for, what I believe to be, retaliation for my selecting a different title and settlement agent then their preferred and/or affiliated one.
Specifically, LoanFlight representatives have made non-standard requests regarding the title commitment for the proposed mortgagee title policy. And when this was brought to LoanFlight 's attention, it was, essentially, admitted as such. ( See attached chain of emails. )
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| 03/31/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Mortgage originator XXXX XXXX at Loan Flight- lied to me about rate lock.Verbally confirmed rate lock -theb Sent disclosure showing rate lock with no points. then before closing added 2 points and offered me different rates than what i was approved for and on the original disclosure.
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| 04/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Loan Flight Lending, Inc. Filed and complied with NUMEROUS paper requests. As loan got close to loan lock date loan application was just dropped by company with no follow up. Follow up through out process was extremely poor.
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| 01/18/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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| 12/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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| 10/21/2019 |
Yes |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Phone |
Older American |
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