Lipsky & Associates, Inc CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
04/07/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Making/receiving payments, sending money
  • SC
  • 29445
Web
Hello, Thank you for your concern. What follows is what happened. Moved into new purchased home XX/XX/2016. Solicited by Equity Plus, Customer Service number XXXX. Selling a service to us, to collect our mortgage money twice a month and pay our lender. Did not sign anything, only spoke to them over the phone. Never received any information in the mail after speaking to them. no service rep ever called me. We thought this was something we might like to do, mortgage pay off early. It was sold to me, with the added assurance and security, they would never BEGIN the program, if I called and told them not to draft my account. And they never did. I never got anything going with equity plus, except to call them and tell them, we could not commit to any of the arrangements and politely ask them to continue to stay out of our account. They never took a single draft. We never received any information or signed anything, it was all verbal at no risk or so thought. Not so much. After one year of not doing any business with them, I called and said no thank you we are not going to be able to use this service, we ca n't get ahead and do it your way. My husband is ill, always paying hospital bills, we just ca n't get {$500.00} extra money together to start your program. Thank you but no thank you. Then the lady proceeded to tell me how they were going to charge my account, roughly {$350.00}, for service they never provided and we never officially or otherwise requested they provide. I argued, when we begin the program I said yes, then you can have your {$350.00} but not in the event we do no business! Things got heated on the phone when I tried to tell them to stay out of my account, spoke to supervisor who said she would invoice me. I have no idea how this company thinks they 're entitled to {$350.00} for picking up the phone half a dozen times to find out they did n't have a client, we were NEVER ready to commit to anything! Other than the many times we were solicited by mail to join equity plus, they never generated a stitch of paper on our behalf. They want hard currency for virtually nothing. Please do n't let equity plus do this to people, we were scared to death to provide them all the information about our bank account and our mortgage! We only had a certain amount of time before the offer expired, we had to give them everything they wanted in order to be eligible for a future payment. Their flyer had an expiration to join for our new mortgage. These people are crooks, perhaps they do a fine job when it works, but if they do n't do anything for you they still want paid. From people who could n't EVER afford to get going with it. We did not seek them out, they preyed on us. we ended up with a hurricane relief program with our lender over the course of our first year. There were times during that we could n't even pay the mortgage. Nevertheless equity plus provide no service but they did provide plenty of intimidation, and plenty of threating of my bank account on the way out. It got ugly and I lost my cool over the lack of common sense of it all. {$350.00} for nothing. I was n't on my best behavior. No excuse and I regret things got out of hand. I called them six times to let them know they did n't have a client! What they are asking now is unreasonable and erroneous. Seemed like I would easily have legal grounds as they indicated was my right, I was infuriated to say the least, at no point in that first conversation did they ever warn me about taking my money anyway. Defies common sense. Am middle-aged and beginning to think everything is a scam, since I do n't recognize the world I 'm living in, when a company can behave this way. This is not right. Thank you sincerely for your time
12/08/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • OR
  • 97321
Web
Shortly after purchasing my first home I received a letter from a company by the name of XXXX. This letter, a copy of which is attached to this complaint, claimed that I was " paying too much on my mortgage '', claimed I could save up to {$100000.00} in interest, claimed to provide a " simple, logical '' payment option for my new mortgage loan, and stated it was a limited time special offer. However, the letter did not list any payment processing fees or enrollment fees. I called XXXX XXXX on XXXX XXXX, 2015 to obtain more information from them, and their representative advised me there would be a {$1.00} - {$2.00} processing fee for every payment ( XXXX payments x {$1.00} = {$45.00} minimum per year ) as well as a " startup charge '' between {$190.00} - {$490.00} After asking if I could simply add XXXX of my monthly principal and interest payment to regular monthly payments in order to equal 13 monthly payments and achieve the same results, their representative advised me it " should be an option provided '' by my servicer but seemed to dissuade me from doing so. I believe XXXX has misrepresented the interest savings I could achieve through their program, has mislead me about the cost of the program, and offered me a deceptive program in which I in no way requested materials on. The same interest savings can easily be achieved on my own, and involving them in my mortgage payment process would actually make it more complicated and illogical.
02/25/2021 Yes
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • AZ
  • 86301
Web
I enrolled in the Equity Plus Biweekly Mortgage Payment Program. They were to automatically withdraw {$920.00} every two weeks and pay my mortgage to XXXX XXXX, the financial institution that holds my mortgage. On XX/XX/21 they withdrew {$920.00} and on XX/XX/21 another {$920.00} but never paid my mortgage. I am now one month behind and do not have the funds to get current. Attempts to reach the company are not successful. All telephone call attempts reach a voice mail that says " please call back during regular business hours '' and the line then disconnects, providing no ability to leave a message.
01/10/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • MA
  • 02061
Web Servicemember