Lionstone Holdings Group CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
12/11/2015	No	Debt collection Payday loan	Taking/threatening an illegal action Threatened to sue on too old debt	OH 450XX	Web
In XXXX XXXX, I received a voicemail from XXXX XXXX who said I had been put on her schedule to be served. She said to contact XXXX with questions. I called and spoke with XXXX XXXX ( Phone : XXXX ) on XXXX/XXXX/XXXX. He said he worked for XXXX XXXX XXXX and said I owed a debt to XXXX XXXX that had not been paid on since XXXX. This was completely incorrect. That debt was paid in through a debt management program called XXXX, which submitted regular payments to XXXX XXXX from XXXX XXXX ( Phone : XXXX ), a collection agency that works for XXXX Lending. The debt was paid off in XXXX XXXX. I spoke with XXXX to confirm this, as well as XXXX XXXX, accounts manager for XXXX XXXX ( XXXX : XXXX ) who also confirmed that the account had been paid. XXXX was supposed to send me a paid in full letter on XXXX/XXXX/XXXX and make sure to have his broker recall my account from any collection agencies. When I did not receive the letter, I spoke with him again in on XXXX/XXXX/XXXX, where he once again said he would send a paid in full letter to me and contact the broker again to recall the account. I still have never received a paid in full letter. On XXXX/XXXX/XXXX, I received a voicemail from a restricted number from a man named XXXX XXXX who said I had been put on his schedule to be served papers regarding a claim that had been submitted against me. He said any questions should be directed to the company who submitted the claim at XXXX and gave me a case number to reference. I called the company, Lionstone Holdings Group, and spoke with XXXX XXXX on XXXX/XXXX/XXXX. He said the same thing the company from XXXX had said - that I owe a debt to XXXX XXXX that had not been paid on since XXXX. I told him that it was paid and that I 'd gone through this same incorrect claim with another collection company earlier this year. He was incredibly rude to me and said I had to provide a paid in full letter or the claim will remain against me. Later that day I received another call from the server XXXX XXXX. He said he would be at my house Monday ( today is Friday ) at XXXX and that I need to make myself available. I said I would most certainly not be available and I would not accept or sign any papers. He then got VERY rude and loud and said it was not optional and hung up on me. Obviously, I was incredibly upset by being treated this way. I then called XXXX XXXX 's office ( also on XXXX/XXXX/XXXX ) and spoke with his secretary and explained all of this to her. She checked his files and said he had not recorded any interactions with me at all! She said she would get my account recalled from any collection agencies but that I need to get the paid in full letter from XXXX XXXX since his agency took the payments on behalf of XXXX XXXX. I called and spoke with XXXX XXXX ( XXXX/XXXX/XXXX XXXX and he said he will send me a paid in full letter. He also said I should ignore the unfounded threats from the collection agency and the server, and recommended I file a complaint with the attorney general and the CFPB. He said he would be happy to help in any way to take action against these people and their bogus claims and rude threats. I have had past debts, but I have worked hard to pay them off and I do not deserve to be threatened and harassed like this. Please investigate these companies so that they will stop doing this to people. Thank you.
06/02/2016	Yes	Debt collection I do not know	Disclosure verification of debt Not given enough info to verify debt	TN 38104	Web	Older American, Servicemember
I was contacted by phone to let me know that the caller would be coming to my home on XXXX XXXX, 2016 to have me sign forms regarding collecting a debt I ( supposedly ) owed. When I asked the caller what was the debt? She did not tell me but referred me to a phone number to call to get such answers. She politely supplied the number, and I immediately called it. The number I called : ( XXXX ) belongs to a debt collection company LHG - Lionstone Holding Group. I spoke with a customer service representative by the name of XXXX XXXX. She verified that they were attempting to collect a debt from a XXXX XXXX at telephone XXXX. The social security last for digits did not match my social security number and the date of birth also did not match my date of birth. With this information verified, she said that the may have the wrong person, and to not worry about it. I asked for the address that they were sending the first caller to, this they would not diverge because they said it did not matter since it appears that they probably had the wrong person. I told her that this matter still mattered to me because I had never heard of a credit collection agency sending someone out to your home to have persons sign papers regarding a debt. The Rep replied that that part was handled in another department and she did not know about that portion of the work. I asked what was the debt, but she insisted that since the social security number and DOB did not match, she could not tell me any more about the debt. I told her I was very disturbed about how the whole issue was being handled because I was called on my phone and harassed about a debt they claim I owed and would be coming to my home on Friday XXXX XXXX ) to have me sign certain forms, yet they can not tell me what kind of debt or how much it is ... after disturbing me in my home by an harassing phone call over it ...., left me disturbed and unsatisfied with the results. I also told her that I had never heard of a collection agency being sent to your home to collect a debt or sign papers concerning the debt, and that the only people I know that come to your home are sheriffs to serve notices and warrants - and they come with guns on their hips prepared to protect themselves ; I also stated that the collection agency 's practices were disturbing to innocent people and dangerous to the people being sent out, and I would report this incident to Consumer Financial Protection Bureau both for my sake and for the workers ' sake, and that they needed to change their practices.
09/16/2015	Yes	Debt collection Payday loan	Communication tactics Threatened to take legal action	MS 39212	Web
On XXXX XXXX, 2015 @ XXXX I was contacted by someone caed my job stating that she needed to what time I would be home to serve me some papers I needed to sign for I informed her that I work daily and do not have set hours that i come home in the evening. I then asked what kind of papers she responded just to notify me of debit she gave me contact info of the company with a reference number. I called the company @ XXXX Reference # XXXX & the said the were working for an investor & they wanted full payment I explained i can make a payment of {$20.00} a month she put me on hold said investor would on take {$170.00} a month i explained i could not afford that amount & she got really rude and stated how close can you come i responded {$20.00} she said i need to be more realist with payment. I hung up on her when she got loud. I recieved several number withheld numbers & then a message was left stating she would be out to my home on XXXX XXXX, 2015 & she needs to see my ID to leave papers & she has a XXXX address she will also go to if i am not home and left the number where the papers where sent from. I then called the company who does not give the name of the company & I spoke with XXXX XXXX ext. XXXX I explained to him that I recieved a voicemail from some woman stating she was going to bring papers to my home & XXXX address if I am not home I told him they could not come to my job he stated that she would not and they would just be sent in the mail if she could not reach me. As i was hanging up the phone he stated good luck in court & hung up. I called the number back and asked for his name, company name, & address so I could file a complaint for the comment he made about have a good luck in court when I was told the day before that the papers were just to notify me of the debt & it had not reached that stage yet & I also wanted to report him for his attitude. I also told XXXX XXXX that I was going to report the threat to take legal action to the FTC. He then became reallly rude and gave me the address of Lion Stone Holdings Group LLC XXXX New York XXXX and the Director is XXXX XXXX ( ext. XXXX ) & he stated again good luck in court case we do plan to take action & do you want the attorneys name I hung up on him because he was upseting me with his rude attitude.
07/29/2015	Yes	Debt collection Payday loan	Communication tactics Threatened to take legal action	MO 630XX	Web
I have received repeated phone calls with a man using the name of " XXXX XXXX ( spelling? ) '' ( private number ) stating that he will be at my location for me to sign legal documents and that he has placed he on his schedule. He also further states that he has my social security number. This morning, at exactly XXXX XXXX CST he called again ( private number ) to both of my cell phone numbers with the same message verbatim has before. Towards the end of the message he directs me to call : XXXX. I called this number and it just rang and rang until it either went to a unnamed voice mail or a lady picked up. I spoke with this lady and gave her as little information as possible. I repeatedly asked her what the name of her company was until after several attemps she finally told me she worked for " XXXX XXXX XXXX ( spelling? ) '' and kept asking me for my social security number but I refused to give it to her. Through several minutes of repeated attempts I only gave her my name, and she told me I have an outstanding balance from XXXX for {$1000.00}. I asked her if I could speak to the original creditor or verify this debt before continuing and she ignored my request and repeated said that they are going to find me at my residence and take legal action. She kept asking me if I was to make an offer probably XXXX times and would not listen to anything I had to say. She would only ask what my offer was or that her supervisor will issue someone to collect the debt and/or issue legal documents to be on their behalf. I asked for them to mail me whatever paperwork or documentation of this debt and they refused and said at this point they will only be able to obtain this debt by personal contact. Furthermore, it appears that this call are " robo calls '' since the call I receive from them is the same thing verbatim as the last calls were.
01/12/2016	No	Debt collection Payday loan	Communication tactics Threatened to take legal action	OH 43123	Web
I received a message left on my cell number. The message was detailed stating that they needed to make sure I was around so I can sign for papers. My girlfriend received a message latter the same day XXXX/XXXX/2016 that was very detailed on her voice mail stating I needed to call a XXXX XXXX at XXXX that they received a claim against me under my name and SSN for file XXXX and she wanted to make sure I could sign for the papers for what is being filed against me. I was very upset and concerned and left worked and called the number provided. It went to a Lionstone Holdings Group who would not work out arrangements with me. They demanded I pay {$81.00} a week/ {$320.00} a month. 15 % of my weekly pay before I pay for my health insurance and other expenses. I told them I could not afford that arrangement and they said there was nothing else they could do. On XXXX/XXXX/2016 they called my employer. I told them I could not get calls at my work and provided my cell that they already have on file. I explained I am not permitted to answer my cell at work and the female states she would call later. She preceded to the call my cell within minutes of ending the call. I am willing to make reasonable arrangements on the matter however can not receive calls of these nature. They are upsetting, intimidating, and down right embarrassing. I kept the recorded messages if they are needed.
10/13/2016	Yes	Debt collection Payday loan	Communication tactics Threatened to take legal action	CA 94580	Web
Received a call on my cell phone stating that they will be at my house tomorrow to bring paperwork because I am being sued. I was like hold on what is this all about? The lady gave me a number to call and said she thought they contacted me. I called the number she gave me and was on hold a long time. The gentleman picked up and was eager to get my info. They named a debt that I was paying to another company and told me my payment declined and now they have taken over. I know for a fact my payment would have not declined because the debt was coming out on payday. I was like look I need to see something in writing because the balance is higher than what it should be he got rude and then I told him XXXX I need something in writing not giving my information out randomly. I asked for a manager. The manager insisted I had to pay {$180.00} a month XXXX bi weekly. I explained I ca n't afford that. I said the best I can do is XXXX and pay extra when I can. She said no call me back when you can agree to the terms and hung up on me. I called back and hour later and got someone extremely nice that explained the company sold and merged and the accounts set without payments. I set up a payment arrangement because of {$100.00} because I do n't want my credit hurt. But the XXXX XXXX people were harassing and lying which is so unprofessional.
09/29/2016	Yes	Debt collection Payday loan	Taking/threatening an illegal action Attempted to/Collected exempt funds	SC 295XX	Web
I got a collection call from this company call lionstone holdings. They have contacted my mother and told her I was being served with papers for a debt I owed to a loan I took out in XXXX 2016. I called the number who called to get more information regarding the issue and spoken with a guy name XXXX. He wanted me to pay a balance of {$1500.00} and I advised him that is too much. I can not pay that and informed to set up arrangement to make payments plus I was unemployed. I made a first payment of XXXX on the account and I tried to get an extension out and he became very rude stating I would face judgement and be sent to court. I just wanted to extend my balance out but instead he became very disrespectful and rude then disconnected the call on me when I needed assistance with extending. He is very unprofessional and threaten to take me to court. I will love to have someone different over my claim because I am trying to pay back this loan but I do not want anyone disrespecting me when I am trying to work with them in this matter.
08/03/2016	Yes	Debt collection Payday loan	Communication tactics Threatened to take legal action	NV 89103	Web
Got call/voicemail from " legal courier '' XXXX XXXX from protected number who stated that he will be delivering legal papers to my home address on Firday and to make sure that I am available. This papers are filed against me in case with my SSN and provided me with reference number ( XXXX ). He also said that I need to contact issuing office at XXXX with any questions. Same voice mail message was left at my parents home phone number and I never listed that number as my phone number. I called given number and it was anwered by XXXX XXXX from Lion Stone Holding LLC who state that they filed case agains me for debt of {$1400.00} and if I do not pay it immediatelly I will be subject to legal case and possible arrest. I end up paying XXXX i have copy of " receipt '' as well as voicemail message available for further reference. After doing some research no " legal courier '' XXXX XXXX exist. I beleive it was a scam.
12/15/2015	No	Debt collection Payday loan	Disclosure verification of debt Not disclosed as an attempt to collect	AZ 85204	Web
I received a call from someone trying to serve me paperwork on a debt, they left the contact information. I called the number I was provided XXXX and spoke with XXXX XXXX. He verified my SS # and date of birth. He proceeded to tell me about some debt from 2011 that I owe {$1400.00} on. He never informed me that this was an attempt to collect a debt. He stated to me that they are persuing legal action and going to get a judgement against me. I asked him several questions about the process. XXXX did n't want to answer my questions and was rude in his response and tone. I tried to verify what address they had on file for me and the address was in a state I have never lived in. He said it didnt matter they would still get a judgement against me even if they dont have my correct address. I told him he didnt need to be rude to me as I was just asking him some questions
02/26/2016	Yes	Debt collection I do not know	Communication tactics Threatened to take legal action	OH 43609	Web	Servicemember
I was called by a number marked " Unknown '' '' by the caller ID. This is a pretty good indication this call was not made by a representative of the court. In the call, no creditor was mentioned, nor was the name of the credit company, tactics I believe were done specifically to provide deniability. I was told I would be served papers XXXX XXXX if I did n't call XXXX regarding account XXXX. I called the number, and it is a collection agency known for somewhat shady tactics called Lionstone Holdings, LLC. I did n't give my name or information, as I have no idea what this is even pertaining.
02/04/2016	Yes	Debt collection I do not know	False statements or representation Impersonated an attorney or official	TX 77494	Web
They have been calling me stating that they are going to be serving me with papers. I tried to contact them back and was basically told that I needed to pay {$1200.00} by debit or credit card over the phone. I asked for proof and was denied. They will not give you any information other than the company name, Lionstone Holdings Group and that it 's a " XXXX XXXX '' office. They say that it 's a legal office and it 's not. Their tactics are to scare and get people to pay something that they are not even contractually collecting on. They do not recite the FDCPA or follow any guidelines.
11/09/2016	Yes	Debt collection Payday loan	Communication tactics Threatened to take legal action	SC 29420	Web
I received a call from this bottom-feeding debt collection group in which the caller stated he " had some legal papers to deliver to me '' and that I was to be " served '' these papers in person. He then directed me to call XXXX for more information. This company told me that it is preparing to file a lawsuit against me, in violation of the Fair Debt Collection Practices Act. I see from the numerous complaints in your database that this company makes it a habit of pretending they will file legal action in order to try to collect old, time-barred debt.
02/12/2016	Yes	Debt collection I do not know	Improper contact or sharing of info Talked to a third party about my debt	CA 95746	Web
This company has been leaving me threatening messages, stating they will be coming to my home to give me papers. They have also contacted my daughter, who is emotionally unstable, questioning her for information about me and asking her to verify my social security number. They have also told her that I need to be home on XXXX XXXX because they will be bring me paperwork that I need to sign for. This scared her! I can not begin to tell you how upsetting this is to her. I have never received anything in the mail and have no idea what this company wants.
07/15/2016	Yes	Debt collection I do not know	False statements or representation Impersonated an attorney or official	MO 641XX	Web	Servicemember
A man called me claiming to be XXXX XXXX. He said that he was going to come by my house Monday, XXXX XXXX with papers for me to sign because I was being sued. If I did not call the number XXXX With the said reff number he would be coming by my house with paperwork to be signed because I was being sued. When I called the number it was to Lionstone Holdings. I am not sure what they want but I have never had a loan through them, nor do I have an unpaid loan. I do n't appreciate a strange man saying he is going to come to my house!!
08/25/2015	No	Debt collection Payday loan	Disclosure verification of debt Not disclosed as an attempt to collect	MO 641XX	Web
First message was left on my mother 's phone. When she returned call they provided her information about debt. Next I was called by a private number posing as a process server and said could not disclose nature of information needed to contact collector. At XXXX to gain any further information informatipnusing ref # XXXX. This phone number belonged to lionstone holding who sent me a letter via email. This debt was said to be {$490.00} from XXXX XXXX XXXX. I believe the debt collector falsely posed as a process server
07/24/2016	Yes	Debt collection I do not know	Taking/threatening an illegal action Threatened to sue on too old debt	TX 75219	Web
This company has called my work issued phone threatening to file with the XXXX County Court on a Saturday. When I asked for what, the gentleman got extremely rude and defensive. I have since blocked the calls. Now they have made several calls to my XXXX year old mother. She has told them each time to stop calling her and to remove her from the list. She decided to call and the gentleman she spoke to was rude and told her that she can not tell him how to do his job and that there is nothing stating to stop the calls.
09/20/2016	Yes	Debt collection I do not know	Cont'd attempts collect debt not owed Debt is not mine	TX 78739	Web
Lion Stone Holdings Group has been leaving threatening voicemail messages on my home phone for 1 month. Threatening to sue, come to my home, and to escalate the case. ( file number was given ) A woman, XXXX XXXX, contacted me at work and wanted my SSN and birth date. Said she would show up at my home. I have no loans outstanding. Nothing shows up on my credit report. 4-5 years ago a payday loan was taken out in my name using identity theft. A Police report was filed then.
10/12/2016	Yes	Debt collection Payday loan	Taking/threatening an illegal action Threatened to sue on too old debt	TX 78727	Web
They called twice to serve me with legal papers unless i contacted them. They want more than what the loan was for and if it was n't paid they would take " action against me ''. The deadline came and went nothing happens.
05/04/2017	No	Payday loan, title loan, or personal loan Installment loan	Incorrect information on your report Personal information incorrect	NV 89074	Web
ok i have 2 p ages of payday installment loans taken out in my name and never took out law suit in my name oney stollen my ssn XXXX help me they are trying to kill me
12/08/2015	No	Debt collection I do not know	Taking/threatening an illegal action Threatened arrest/jail if do not pay	TX 76065	Web
THE CALLED ME AT WORK, MY CELL PHONE AND WIFE PHONE THEY CALLED WITH NO CALLER ID ON ALL PHONES THEN LEFT A MESSAGE TO CALL ( XXXX ) XXXX.
06/24/2016	No	Debt collection Payday loan	Taking/threatening an illegal action Sued w/o proper notification of suit	NV 89074	Web
Called to say they were serving papers and to get out of being served I needed to call XXXX. Checked and there is no case against me.
11/09/2017	No	Debt collection Payday loan debt	Took or threatened to take negative or legal action Threatened to sue you for very old debt	LA 70072	Web

12/16/2016	Yes	Debt collection Payday loan	Cont'd attempts collect debt not owed Debt is not mine	TX 78028	Postal mail	Older American

11/29/2016	Yes	Debt collection I do not know	Communication tactics Threatened to take legal action	OH 45215	Web

10/05/2016	Yes	Consumer Loan Installment loan	Problems when you are unable to pay	CA 92562	Phone

06/30/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	Improper contact or sharing of info Talked to a third party about my debt	OH 44126	Phone

05/10/2016	Yes	Debt collection I do not know	Disclosure verification of debt Not given enough info to verify debt	NM 87109	Phone

04/28/2016	No	Debt collection Other (i.e. phone, health club, etc.)	Disclosure verification of debt Not given enough info to verify debt	WI 53202	Referral

04/01/2016	Yes	Debt collection Payday loan	Cont'd attempts collect debt not owed Debt resulted from identity theft	AL 01010	Web

03/25/2016	Yes	Debt collection I do not know	False statements or representation Impersonated an attorney or official	VA 22205	Web

02/11/2016	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	TX 78728	Web	Servicemember

12/22/2015	No	Debt collection I do not know	Communication tactics Threatened to take legal action	CA 94549	Web

09/16/2015	No	Debt collection Payday loan	Communication tactics Threatened to take legal action	MN 55805	Web

09/02/2015	No	Debt collection I do not know	Taking/threatening an illegal action Threatened arrest/jail if do not pay	CA 95134	Web