Liberty Home Equity Solutions, Inc. CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
05/16/2017	Yes	Mortgage Reverse mortgage	Struggling to pay mortgage	MA 01880	Web
My parents ( now deceased ) took out a Reverse Mortgage wit h Genworth which is nor Liberty Home Equity Solutions ( Liberty HES ) i n XXXX . At that time they were supposed to have the required HECM HUD Mortgage Counseling which I believe they did not have and I have evidence to prove that they did not. At that time their mortgage on the house had been fully paid off for years, there was substantial equity in the property and they had excellent retirement income and excellent credit. I believe they were misled and deceived about the risks and the nature of the loan and were not shown other less risky alternatives. From XXXX to XXXX XXXX my mother was handling all of the finances my father had become legally XXXX and when she became ill and hospitalized in XXXX my father appointed me as his Power or Attorney.Then I discovered numerous documents with many serious discrepancies and I began requesting documents from Liberty HES and reviewing their bank account information. My mother died in XXXX XXXX and my fa ther in XXXX XXXX , after which I was appointed as the Estate Personal Representative ( XXXX ) and as sole heir, I continued to request documents from Liberty HES a nd they would not cooperate even requiring each time I send their death certificates and my personal representative documents without receiving the documents. There were very significant discrepancies of amounts due for the payoff and a lack of accounting for charges in excess of {$80000.00} . Six wee ks after my father 's XXXX Liberty HES started sending collection letters. As sole heir from XXXX to XXXX , I made several offers which Liberty HES re jected. My husband and I were approved for a mortgage in XXXX XXXX and were to sign and pass papers in approx. a week when he unexpectedly suddenly XXXX on the way to his work of a massive XXXX XXXX . Shortly after Liberty HES s ent notices of foreclosure. Liberty HES has failed to negotiate and has not provided requested documents. I have an XXXX mortgage counseling original form signed by th e counselor but unsigned by my parents that have their names typed in with my mother 's name misspelled. As I lived our home and took care of them and I had the only vehicle I would have had to make any appointments for them and take them for any counseling sessions which did not occur. In only some of the documents I have requested, I recently received a photocopy of the counseling form which has my parents alleged signatures on it but my father 's signature, in particular, does not appear authentic ( in both my sister and my opinion ). Therefore, I contacted the XXXX Counseling agency and was told that the agency can not provide a copy of the counseling certificate signed by my parents. Further, on the mortgage documents fro m Genworth, it stat es the counseling fees were waived. Among documents I have found there are pages that state certain conditions and aspects of the Reverse Mortgage which are simply not true of the Mortgage agreement they signed and I believe these text pages were used to deceive my parents about the nature of the loan. Many pages of the mortgage document initial agree ment, Loan docume nts are missing required signatures and or initialing or have initialing in particular by my father that do not appear authentic in that he always wrote in cursive and the letter shapes do not appear typical of his writing. Further, the signing of the mortgage itself was done at our home and involved onl y two men from Genworth being there, my son and myself were home at that time, no one else came or went from the house here in Massachusetts. Yet in the mortgage documents a specific female person who went before a Notary Republic in XXXX California to swear and attest that she witnessed the signing of the Mortgage loan documents and verified the identification of the signing mortgages and that she submitted proof of this. No female person came to the house during that day at all before during or after the signing of the documents and there was no photocopy machine in our home so no copies of picture ID driver 's licenses could have been made in any case. Therefore, the Notarized witnessi ng is fraudulent and why was it done in California not here in Massachusetts where the alleged signing occurred and where the property is located? There are numerous missing signatures and or seals that were required on documents in copies I have found or received. An FHA required signature and seal is blank i n one document. There is a loan document that states the total loan amount as {$530000.00}. when the house was appraised at {$330000.00}. at that time in XXXX , and which we believe that appraisal was highly inflated as the housing market had crashed. In fact, the current XXXX XXXX appraisal is the same {$330000.00}. amount as that. The original purpose of the loan was to replace the furnace, hot water heater, repair replace the chimney, repair the roof, and put in thermal energy efficient windows. A second mortgage or home improvement loan could have been easily obtained based on the equity their finances and their excellent credit ratings rather than a variable interest Reverse Mortgage high-risk loan that had administrative fees and interest costs of approx. $ XXXX . I do not believe my father the principle owner would have agreed to this predatory loan if he had had the required HECM counseling. Our home ( now my home ) was built in XXXX by my grandfather and my father was born in this home, I have lived in my home for the majority of my life having once moved out but returned to help my parents as they became older and developed some increasing medical problems. Myself I am XXXX as determined by U.S. SSA and now have a limited income under their XXXX Widow 's benefit. I have contacted every free legal aid clinic, agency organization known to man and thus far have not been able to obtain any help. In XXXX XXXX Liberty HES attempted a foreclosure auction for which I had to file a personal bankruptcy to stop, however, due to inclement weather and my XXXX and an illness I suffered at that time I did could not obtain my mail and missed a required documents filing deadline so that bankruptcy was dismissed. Following the XXXX XXXX property assessment, Liberty HES sent letters of non-adjudicated foreclosure and impending foreclosure auction of XXXX XXXX XXXX . On Thursday, XXXX XXXX XXXX through advice and help of a friend I filed a petition request pleading for the MA XXXX Superior Court to issue a court injunction stay of the foreclosure /auction, however, the judge said there was not enough evidence and that Liberty HES had to r eceive notification so he set another court date for Monday, XXXX XXXX at XXXX XXXX the day before the auction. Based upon that I found it necessary to re-file a chapter XXXX bankruptcy in XXXX on the next day Friday, XXXX XXXX XXXX . On Monday the Liberty HES attorney had the court remove the injunction hearing due to the bankruptcy. In the meantime, I have met with a local state representative who urged me to file a complaint with the MA Attorney Generals Office CARD division which I have done yesterday XXXX XXXX XXXX , and they have provided the names of some legal aid agencies to contact and I am in process of doing so today although, I have previously contacted these entities without getting any help prior. Additionally, through the bankruptcy filing, I have filed a subpoena to Liberty HES for true c opies of the Reverse Mortgage and all related documents. Through the same bankruptcy court, I have requested that the accounting of the mortgage debt amount be performed and I am requesting that the court help me to obtain legal representation. My ultimate goal is to have the courts determine the validity of any and all debt and to assist or require that a payment plan that is affordable be put into place for repayment of any amount if any that is truly due so that I can keep my lifetime home. Debt Collection harassment : In addition to numerous mailed documents the Debt collection activities started only 6 weeks after my father 's death when I believe there was supposed to be a 3-month delay to allow the heir to obtain financing to keep the home. Further in the latest threatening letter from the Liberty HES it alleges the loan amount was {$530000.00}. and that they would sue me for any deficiency after the auction. As far as I can determine my parents only received approximately {$200000.00}. and that there are about {$90000.00} to {$100000.00} of unspecified administrative and interest fees added on. The Reverse Mortgage states that the mortgagee 's and or their heirs are not to be charged for to have any attempt at collecting a deficiency. As this is a FHA loan Liberty HES would receive FDA insurnace payment for any difference between the auction sale amount and the full appraised value. This and other occurrences amount to harassment by the Lender and their attorney collection agencies.
07/19/2016	Yes	Mortgage Reverse mortgage	Loan modification,collection,foreclosure	MO 639XX	Web	Older American
We obtained a reverse mortgage thru liberty home solutions. For the mortgage the lien was to include our home and XXXX acres. We also have XXXX acres that is ajacent to our home. When the lien was recorded it was placed on our home and the XXXX acres. The co.has admitted the error and told us the would rectify the problem, It would take no more than 6 weeks. We started this process XXXX. We were in contact with XXXX XXXX XXXX at XXXX XXXX XXXX she was the only person that could handle our account XXXX she said 6 weeks total time to finish. We called here every week to check on progress and all she would say is it is on somones desk and she can not call them as she has no phone number for the co.only an email address. after 8 weeks she refused to talk to us. We were able to contact XXXX XXXX at annother office and she was able to put us in contact with XXXX XXXX who told us he could take care of the problem that was three weeks ago.The first week he called and said he needed the legal descrlption of the property. He the called and said he had someone, a title company to fix the error. A couple cays later we called him and he said that they would not fix it.Last friday XXXX he called and said he had a new title co.that was going to fix the error. He said he would call us on monday XXXX but as usual he did not call us and will not call us back. We had our properyt the XXXX acres sold and they were supposed to close on XXXX the buyer is doing a XXXX land exchange and stands to be penalized XXXX if this sale is not completed by a certain date on XXXX. We are now at a standstill no one will talk to us they wont return our calls or take their phone when we call. We leave messages but they dont call us back. We need them to release the lien on our XXXX acres and have the lien on our home and XXXX acres as it was supposed to be. The company is now named XXXX XXXX XXXX XXXX XXXX XXXX XXXX
07/28/2015	Yes	Mortgage Reverse mortgage	Loan modification,collection,foreclosure	PA 190XX	Web
My husband XXXX XXXX entered into a Reverse Mortgage Agreement with XXXXLiberty XXXX in XXXX of XXXX. In order for him to obtain the Reverse Mortgage, my name had to be taken off the deed because of my age XXXX less than XXXX years of age at the time ). My husband XXXX passed away on XXXX XXXX, XXXX due to XXXX. XXXX/Liberty XXXX is attempting to foreclose on my childhood home that has been in my family for over 3 generations. I have attempted to keep my home by being told in the beginning that I could obtain a loan of 95 % of the appraised value of my home after my husband 's death. I also filed " probate '' of my husband 's Will ( even though he had no life insurance ) but I probated his Will incurring additional expenses in order to give me authority to sign a sales contract from his estate to myself -- this was done only to find out later ( after executing about 3-4 sales contracts ) that there is no way that I am able to obtain a mortgage on my home as it is must be a " short-sale '' and it is too " complicated '' of a transaction ( arms-length ) transaction. I did not pay real estate/county or borough taxes since my husband 's passing because I did not want to incur additional expenses only to find out that I would still be unable to live in my childhood home. Now my home is set up for a " sheriff 's sale '' on XXXX XXXX, XXXX for " unpaid real estate taxes. '' I spoke to XXXX/Liberty XXXX today ( XXXX XXXX, XXXX XXXX and was told that I need to pay all delinquent taxes in order to stay in the home but even if I pay the delinquent taxes that there is no guaranty or assurance that I can remain in the home and it is entirely up to HUD. I am not in a financial position to pay delinquent taxes and then to later find out that HUD still refuses to allow me to maintain residency in my home.
11/12/2015	Yes	Mortgage Reverse mortgage	Loan servicing, payments, escrow account	CT 027XX	Web	Older American
In the XX/XX/2015 I applied for a HECM as power of attorney for my XXXX year old father. This loan was approved, closed in XXXX of 2015, and an initial draw was taken on XXXX XXXX, 2015. My father passed away on XXXX XXXX, 2015. Ever since this process has been a total nightmare. Monthly reverse mortgage statements continue to be mailed to my father 's previous address, delaying my receipt of what could be important information. The most recent statement includes a charge for another property appraisal, less than four months after the original property appraisal. Each month 's statement also includes a fee for property inspection ; I have no idea what this means and certainly was never informed of such a charge during the application or closing process. Most recently I was informed that propertyinsurance coverage has expired and the lender is going to buy said insurance. Again notice is sent to an address which is not mine delaying any response or corrective action. Moreover, I have not received any notice of insurance expiration from the insurer and have recently paid a premium installment. My original intent was to sell the property and repay the loan with the proceeds, but to get out from under this treatment I applied for and was approved for a home equity line of credit on my own residence. I want to be rid of this siituation and this company as soon as humanly possible.
01/30/2017	Yes	Mortgage Reverse mortgage	Loan servicing, payments, escrow account	MD 211XX	Web
My sister-in-law XXXX XXXX had a reverse mortgage with Liberty HE Solutions. She passed way on XX/XX/2016 and had {$31000.00} in her line of credit ; on XX/XX/2016 she sent a request to have the those monies transferred to her checking account. Liberty has refused to send the money because she had passed before the transfer took effect. They told us that taxes were owed and the Executor of her Will, XXXX XXXX ( son ) said that was fine, pay the taxes and send the remaining. I had prior approval to communicate with Liberty and called Liberty numerous times to ask for release and was bounced around by a supervisor, XXXX XXXX, with no satisfaction or a written decision other than saying this was unusual. The money was needed to pay for her funeral and other expenses.
11/19/2018	Yes	Mortgage Reverse mortgage	Struggling to pay mortgage	FL 34654	Phone

09/04/2018	No	Mortgage Reverse mortgage	Closing on a mortgage		Phone

02/22/2018	No	Mortgage Reverse mortgage	Applying for a mortgage or refinancing an existing mortgage	FL 33708	Phone

06/28/2017	Yes	Mortgage Reverse mortgage	Struggling to pay mortgage	FL 33147	Web	Older American

05/31/2017	Yes	Mortgage Reverse mortgage	Applying for a mortgage or refinancing an existing mortgage	FL 33708	Referral

05/25/2017	Yes	Mortgage Other type of mortgage	Applying for a mortgage or refinancing an existing mortgage	FL 34266	Postal mail

03/16/2017	Yes	Mortgage Reverse mortgage	Loan modification,collection,foreclosure	MD 21716	Fax

11/30/2016	Yes	Mortgage Reverse mortgage	Application, originator, mortgage broker	NV 89137	Postal mail

10/27/2016	Yes	Mortgage Reverse mortgage	Application, originator, mortgage broker	TX 77027	Phone	Older American

10/17/2016	Yes	Mortgage Reverse mortgage	Loan servicing, payments, escrow account	CA 92841	Fax	Older American

01/05/2016	Yes	Mortgage Reverse mortgage	Loan servicing, payments, escrow account	IN 46033	Referral	Older American

12/03/2015	Yes	Mortgage Reverse mortgage	Loan modification,collection,foreclosure	MA 01907	Phone	Older American

10/20/2015	Yes	Mortgage Reverse mortgage	Loan servicing, payments, escrow account	GA 30004	Phone	Older American

08/15/2015	Yes	Mortgage Reverse mortgage	Settlement process and costs	FL 34208	Web

07/13/2015	Yes	Mortgage Reverse mortgage	Settlement process and costs	AZ 86403	Web	Older American

05/15/2015	Yes	Mortgage Reverse mortgage	Settlement process and costs	CA 95628	Referral

11/04/2014	Yes	Mortgage Reverse mortgage	Application, originator, mortgage broker	FL 33487	Postal mail

10/29/2014	Yes	Mortgage Reverse mortgage	Application, originator, mortgage broker	KY 41101	Web	Older American

09/29/2014	Yes	Mortgage Reverse mortgage	Loan modification,collection,foreclosure	IL 60618	Phone

08/10/2014	Yes	Mortgage Reverse mortgage	Loan modification,collection,foreclosure	FL 33317	Web	Older American

04/05/2014	Yes	Mortgage Reverse mortgage	Loan servicing, payments, escrow account	IL 60478	Postal mail	Older American

11/22/2013	Yes	Mortgage Reverse mortgage	Application, originator, mortgage broker	NY 11010	Phone	Older American

11/21/2013	Yes	Mortgage Reverse mortgage	Loan modification,collection,foreclosure	CT 06320	Phone	Older American

10/23/2013	Yes	Mortgage Reverse mortgage	Application, originator, mortgage broker	NJ 07724	Postal mail	Older American

08/22/2013	Yes	Mortgage Reverse mortgage	Application, originator, mortgage broker	WA 98110	Web	Older American

08/09/2013	Yes	Mortgage Reverse mortgage	Application, originator, mortgage broker	CT 06385	Phone	Older American, Servicemember

07/25/2013	Yes	Mortgage Reverse mortgage	Application, originator, mortgage broker	AZ 85301	Postal mail	Servicemember

04/01/2013	Yes	Mortgage Reverse mortgage	Application, originator, mortgage broker	CO 80220	Web	Older American

12/06/2012	Yes	Mortgage Conventional fixed mortgage	Loan modification,collection,foreclosure	CA 95926	Web

10/12/2012	Yes	Mortgage Reverse mortgage	Settlement process and costs	FL 34453	Phone	Older American

08/17/2012	Yes	Mortgage Reverse mortgage	Loan servicing, payments, escrow account	PA 19022	Postal mail