| 05/02/2021 |
No |
- Debt collection
- Other debt
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- Communication tactics
- Frequent or repeated calls
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Web |
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On XX/XX/XXXX, I received repeated calls that indicated Unknown and Spam on my cell number that is associated with my personal, unsecured loan account. Finally, I decided to answer the number that displayed Unknown. The representative proceeded to advise me that he was from the XXXX XXXX and needed for me to verify my account before providing any information.
I said, " WAIT, hold up ''. " You are advising me that you are from the XXXX XXXX, who has all of my personal information and data, you " proactively '' call me and then ask me to provide you with my personal information. Is this a joke? '' The representative advised " well, I assure you, it's necessary and even though we called you. I advised this seems strange and not a practice that you should be conducting. The XXXX XXXX proactively called me from Spam and Unknown number and thought I would just voluntarily provide my account information. Are they insane? Perhaps they have become ignorant to all the ID Theft and data security breaches occurring against everyday citizens. This was not me calling XXXX XXXX, it was the XXXX XXXX proactively calling me from an unknown number. This is a horrendous and sketchy practice.
To add more fuel to this fire, I decided to call XXXX XXXX back at XXXX to speak with a representative about the previous calls and determine if valid. This was a mistake. Although, I learned that the calls were valid! Apparently, the auto-debit from one of my personal loans was turned off and they wanted to speak about a payment. However, the representative was hostile and rude. I could not believe that a firm that has been my go-to financial institution for small personal loans went to XXXX in a hand basket so quickly. Since I called in this time, I was more than happen to know my account information needed validation but she kept cutting me off as I was trying to verify. She was impolite, apathetic. She was only focused on getting my loan payment matter sorted. I advised and authorized her to ACH debit agreed upon account and then asked to speak to a supervisor. She placed me on hold and advised that I would have to be put on a list to get a call back. I never did.
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| 06/02/2017 |
No |
- Payday loan, title loan, or personal loan
- Installment loan
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- Problem when making payments
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Web |
Servicemember |
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In XXXX I was attempting to paid off my account and made several payments. In XXXX I received series of communications via, email, mail and phone call suggesting that since the payments did not occurred on XXXX , my account is past due. I made multiple payments in XXXX , however I was n't able to complete the payoff of the account because the last payment was reversed ( Complaint Number XXXX ). I have talked to XXXX XXXX XXXX on a couple of occasions and they are claiming that my payments for the month of XXXX is credited only against the balance and not the schedule payment. Also it look like they are trying to backdate my payments to applied to XXXX ( see attachments ) and report my account as 30 days late. I believe this is acting in bad faith in an attempt to force me to make additional payments for XXXX . XXXX XXXX XXXX is also overdrawing the payment amount in XXXX based on their belief that I am past due.
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| 09/24/2018 |
No |
- Payday loan, title loan, or personal loan
- Installment loan
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Web |
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On XX/XX/2018 at around XXXX XXXX EST I got a text message saying that I was approved for a loan from a company called XXXX XXXX XXXX from a number of XXXX, the person signed it as XXXX XXXX. I called to obtain the loan and during the process the rep, who sounded like a foreign agent asked me for my online banking user name and password to verify if the funds were deposited. I provided it to him and he repeatedly told that it wouldn't allow him to log in and I verified it multiple times with him. He placed me on a very long hold and when he came back I asked if this was a scam and he said no its not and then hung up on me. I immediately changed the password to my online banking account. Please do something so that this person doesn't scam someone else.
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| 06/16/2015 |
No |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- Communication tactics
- Threatened to take legal action
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Web |
Servicemember |
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Repeatedly called and called my husband and disclosed my debt to him as well as threatened me with legal action. Claimed they sent me notice in mail did not receive so sent me email instead. I wanted written verification and said they could not do that.
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| 01/08/2013 |
Yes |
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- Settlement process and costs
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Web |
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